Mike N

20 de ene. de 2016

Just a fantastic job done by the staff at Sentry Ford. The repairs were done accurately, and on time. They communicated with me throughout the whole process. Very professional.

mike

20 de ene. de 2016

Brought my Ford F150 in for service to Sentry Ford as I purchased my vehicle there. They were very attentive to my needs on my arrival. The service staff explained to me the repair process and the time in which they would need to have my truck to properly repair it. They kept me informed throughout the whole process and repaired my truck right the first time. Thank you Brian and the the staff at Sentry Ford!

timgbz

13 de nov. de 2015

I've only owned Japanese cars but I walked in to ask questions and get a feel for how Ford cars feel nowadays. I recently spoke to a sales guy named Carlos. He was able to relate to my concerns and didn't seem like a shark which is extremely annoying when visiting dealerships. Honest and knowledgeable I'm definitely going back to get a good deal with him because I didn't expect to have anyone convice me to switch from an Acura to a Ford. Not bad.

Lincoln Buyer

30 de oct. de 2015

This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer. Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didnt have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what they did to the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, its a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email.

lincolnbuyer8

30 de oct. de 2015

This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer.Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didnt have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what to do with the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, its a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email.

not impressed

20 de jul. de 2015

Called ahead to view a vehicle , drove 2 hours to get there to find another couple at the table ready to buy it. Salesman had our number, and we told him we were in town looking at two other cars and would be back if the sale didn't go through. Said he would call either way. After several follow up calls to them over the course of the afternoon, finally got an answer to hear the first couple didn't buy it, but another couple did right afterward. Thanks a lot for keeping your word on calling us back, and having no consideration for two long distance, serious buyers with a young child with them. We shouldn't have had to make so many follow up calls, and there should be much better management with appointments, didn't care to keep us interested and occupied while the first deal fell through either. We won't be back.

Renlan

20 de may. de 2015

Found a Certified pre-owned Mustang from Dealer's website, listing clearly stated the car had rear facing camera. After we bought the car we realized there was no camera integrated with the built in Navigation screen. All we got from them was excuses about a mistake made by what they claimed was a 3rd party who runs the website and they basically said sorry too bad. Salesman also tried to make it out to be our fault for not noticing and looking up the original sticker for the car. Classic false advertising and lies.

ddugan103

28 de feb. de 2015

sent me home several times with leaks in my wheels, not a happy person when your looking for a air pump that work in cold weather I'm done good by

Ron.s

18 de sep. de 2014

Emailed sentry ford, Vardan the sales man got got back to me right away. Asked about a ford escape .he asked me to come in for a test drive. Went there and drove the escape with my wife . have test driven a lot of SUVs .The ford escape by far was the best in its class what a ride . Went in side with Vardan sat down told him what my payments had to be around . This sales man is a very nice man no pressure .knows what he,s doing . We'll I am in my new 2014 ford escape. Thank you Vardan and sentry ford.

P.R. Bostonboy

27 de ago. de 2014

I have purchased two cars from there. I already knew what a fair price for the vehicles were so that wasn't a problem. And I also don't have a problem with the way I was treated. The staff was courteous. Repairs are another thing. I remember getting calls (messages as I was at work) from them concerning a particular repair. All three said the same thing. "Hi this is (fill in the blank). Please call me back. It concerns your car." Well no kidding! Now on the surface this seems petty, but it took 3 weeks for them to understand that all I wanted was a pair of tires to match the originals that came with the car. More recently I went in for a leaky tire. I went back because I was still under warranty. They clamed they fixed it but of course they didn't. Then I had my sunroof go nuts on me as I went to open it while I was driving. It slid open and shut, then opened to the vent position and shut and it just kept repeating. And shortly after that I developed on interior water leak. I brought it in. They "fixed" the sunroof saying from now on I could only use the vent feature and the water leak was most likely from condensation around the air conditioning condenser. I was suspicious. they said it would cost me $1000.00 to take the dash apart and repair. I suspected it came from an improperly sealed sunroof. I had enough. I went back to my regular mechanic. He also suspected the sunroof. He took it apart and found three screws missing which were blocking the sliding feature of the glass. He fixed the sunroof replaced the screws and voila he fixed the leak! Cost? $260.00. Even though they are much closer than my mechanic. I have and have always had a mistrust in dealerships repair facilities. I will never go back.

Pat

13 de abr. de 2014

In a search for a car with good gas mileage to offset my fuel thirsty truck my 6 month search came to an end after a visit to Sentry Ford Lincoln and sales man Jim Broderick. I had quickly decided on two cars I was interested in and did no need to be sold on one of these car models but needed to find the right one and then be sold on the sales man and dealership. I knew I wanted a used 2013 Chevy Malibu or 2013 Ford Fusion but what had caused me to leave dealer after dealer without keys to one was the high pressure sales pitches, the double talk, being shown cars that were not one of the two I made clear were my only choices or a dealership that didn't seem like the type of operation I would want to give my business to. When I arrived to the dealership I knew they had in stock a car I was interested in thanks to cars.com and only wanted to see this vehicle. I was allowed to walk through the lot, see what was there, see the car I was interested in all without having a sales person begin hounding me about a trade in or what I wanted my payments to be. The moment I approached the door to the Ford sales floor the manager politely introduced himself and ask how he could be of service. After I explained I had emailed about a car and would like to view it he explained all his ford sales people were busy but brought me directly over to Jim Broderick who's office is in the Lincoln building in the same lot. Jim introduced himself, brought me to his office to recover my email, offered me coffee, water or anything else I may like while he looked up the car and retrieved the keys. He walked me out to the car, handed me the key and let me check it out from the inside while he got a dealer plate should I decide to take it for a test drive. I and while driving around the area he nicely explained a few of the more unique features this car possessed in safety, luxury, and comfort. He also volunteered a carfax report that gave a great history of this car even at one year old. Once we returned to the lot he opened the trunk, hood and all the little compartments to show it off a bit more. Jim then directed me back to his office to find all the paper work he had available on the car as far as original sticker, their cost, what they did to it as a certified pre-owned ford, and the lowest price he could offer on it, which was less than the tag on the car said. Before I opened my mouth he had answered nearly every question I could have had. While that was a pleasant surprise here is where I became very happy with this care buying experience. Jim left me alone in his office to think with all the information he had available. No high pressure sales pitch, no throwing numbers at me, no bringing me to car after car to try to force my interest. I soon after decided I had found my car and my new dealership. I then asked for a few thinks to be done to the car before delivery including a remote start which he worked with me a little on the price a bit too. Jim then offered to try to beat my banks rate to finance the car and they did by a decent margin. At the end of the day I was driving away with a nearly new car that was still warrantied for 6 more years. A great feeling that I knew all there was to know about this car before I bought it. A dealership that I would gladly return to for service and eventually make another purchase. And a salesman that didn't stop working for my business once I signed my name. He called a few days later to check in on my car and then offer me and bottle of touch up paint matched to my car and to answer in person any questions that may have come up during the week of driving the car. I couldn't have asked for a better experience and just hope Jim is still working there once it's time to update my truck or my newly purchased car.

Byron Cabrera

7 de abr. de 2014

I bought my car here as well, 2014 Shelby GT500, so I am happy I can get it serviced at the same location. Deb was very courteous and professional. I was even given a coupon towards that day's service. I didn't stay in the waiting area, I had arranged a ride so I can't comment on their waiting area.

Charlestown Fan

29 de dic. de 2013

I've been doing business at this dealership for the last 30 years. The physical plant has been modernized. Buying a car is always a pleasant transaction. Service staff are friendly, respectful, and helpful. Location is convenient.

Andre Barbosa

27 de dic. de 2013

Above and beyond my expectations. Recommend for the people that needs a car!

John Ford

17 de dic. de 2013

I purchased my new Ford Focus SES in May 2008 & have been religious about having all my service done there so it's been a while. The facility has been updated, appearance wise, but the service has remained the same. That is to say in a word - Excellent. My hat's off to Bob Marshall for taking the time to explain things in laymans' terms. I'm looking forward to purchasing a new auto at Sentry soon, real soon, or so I keep telling my wife........ Sincerely, John Ford

Alan M

2 de dic. de 2013

My purchase of a 2013 Lincoln MKZ at Sentry Ford couldn't have been smoother. From a get-to-know-you visit in September with the salesman, Sonny Panebianco, I learned all I needed to know about Sentry Ford and about the line of cars available. A month later, with confidence that Sentry and Mr. Panebianco were on my side for making a purchase, I returned for another visit to find the right car for me. I couldn't be happier with the outcome, and with the knowledge that I can go back to Sentry at any time for help. Dealing with Sonny Panebianco and Sentry Ford was a happy experience. I recommend the same approach to anyone who is thinking of purchasing a Ford or Lincoln product.

ZoltanLL

25 de nov. de 2013

I was very satisfied. Mike, the service coordinator checked everything, which I had been listed, before and after repair. He took care a free rent a car for me until the car was fixed. Thank you.

nick rizzari

15 de nov. de 2013

went to sentry ford on nov 8th 2013 had oil change and inspection sticker done bob marshall at sentry ford medford was very helpful,very professional. he noticed that I never had my coolant flushed which is good to have done for the winter months.so I had this service performed. I purchased my focus back in 2002 at sentry ford Medford.i have had many years of great customer service since then. including many good service repairs to my ford focus.overall over the years my experience with sentry ford Medford has been 100% positive. nick rizzari

Dick M

12 de nov. de 2013

During a routine maintenance it was discovered that my Mercury needed new brake pads and rotors. Kerry Jackson took the initiative to find a service discount and rebate that applied and even filled in and submitted the rebate paperwork all the while getting the work completed before close of business. It is always a pleasure working with this dealership. I trust that they will do the best maintenance and repair work at an honest price.

Charlestown Resident

11 de nov. de 2013

I've been a satisfied customer at Sentry for over 30 years. I buy my cars there in part because the service staff is so accommodating.

Jack Ross

9 de nov. de 2013

Mike Blackman and Sentry continue to provide outstanding service. Mike is accommodating, professional, personable, knowledgeable, and thorough. I have serviced my vehicle at Sentry/Medford since I bought it there three years ago. The experience has always been positive.

Phyllis Patriot's Fan

2 de nov. de 2013

Stopped by to have an oil change message on the car screen reset. While there asked about my car inspection and was told could be done. Sat in the comfortable waiting area and watched TV. Shortly was told my car had been inspected and was ready.

Peter

1 de nov. de 2013

I have purchased 4 vehicles from Sentry, but the last one will be my last purchase from them. I have a problem with my air bag system. They can not fix it so they stoped responding with me, no return phone calls or email because they can not fix the problem. I am now trying to get Ford corporate to step in. Dont do it....

Frustrated

29 de oct. de 2013

Went to Sentry to purchase a used vehicle. We were buying with a bank check. Purchase was delayed slightly as we were not aware we needed bank check (our fault). Made a plan to pick up vehicle on a Monday evening. This was delayed until Saturday due to the need for a bank check (again, our fault). We called dealer to inform them we would be there to pick up vehicle on Saturday and had the bank check. They told us we could not pick up vehicle as the insurance/registration would not be ready since they didn't get the payment yet. They did not tell us this was the case when we put the initial deposit and made plan for pick up. When we finally did pick up the vehicle it had a REJECTED inspection sticker on it. Apparently after the week of them knowing we were coming, they didn't run the vehicle prior to pitting it through inspection and it failed emissions testing. We have to go back again to get a new sticker later in the week. How do they let a vehicle leave their lot with a failed inspection??!??!?!!! Very frustrating experience!!!!

Don

27 de oct. de 2013

I was in for service on my current lease and as always Chuck and the rest of the service staff provided great service and are always doing their best to fit you in last minute when able to. My current lease was almost up and Manny informed me of the program they had to buy out the remaining lease and get me into a new lease. This is my second time dealing with Manny and he has always been very professional and goes above and beyond. Kudos to all the great staff at Sentry!!!!!

JohnM

20 de oct. de 2013

I asked to be made aware when any good lease opportunities and deals came in that meet what I was looking for. To their word, I was not only contacted before my original lease was up, I was contacted when a great short time deal came available and was taken care of. The process was easy, fast and trouble free. They know how to keep their customers.

nancy5f

18 de oct. de 2013

Once again the service that both my car and I received was excellent. I was greeted warmly. I was told clearly upfront what was going to be done to my car and the cost. The problem I mentioned with a "shimmy" was addressed. THe waiting area is comfortable and pleasant. I highly recommend Sentry Ford for both purchasing a car as well as for service.

Zman

18 de oct. de 2013

I have been getting service at sentry since I have had my Kia and now that I have a ford fusion, the service is still five star. Friendly, competent service.

Scott

8 de oct. de 2013

Manny was a very helpful salesman & it was a pleasant experience buying a car from him.

Nancy Collins

7 de oct. de 2013

This is the 2nd time buying a pre-owned from Sentry Ford. Our experience was superb and above our expectations.

George G

2 de oct. de 2013

Ive been using Sentry Ford's service department for years, even with my last car that was not purchased there. Because of the service department, i decided to purchase my current car there and will continue to use their excellent service department.

Retired cop

1 de oct. de 2013

As a customer since 98, I have always been satisfied. Service personal have been helpful and courteous. And will continue to be.

Bruce

23 de sep. de 2013

My car is always repaired and serviced there at a reasonable price. The are pretty prompt getting your car fixed. I've been there 5 or 6 times. This last time I took it there it needed a followup repair as the mechanic who serviced it forgot to calibrate something. Both times they cleaned the car and looked very nice when i picked it up. They also said they did a repair on some recall that I had never heard of, so that was good. One time they gave me a loaner car but they last several times, not. I guess any other dealer is not going to loan you a car for a car of my vintage and I didnt even buy it there. Overall I'm please with their service

Helen and Dick Bechtold

19 de sep. de 2013

We found the exact model, color and equipment level we were looking for in a Lincoln MKT on the internet at Sentry Lincoln. Called up and spoke to Jim Broderick about the car. He confirmed what we saw on the internet and we made an appointment. He held the car while we drove to Boston from North Carolina. The car was better than we expected ! Bernie made the paperwork painless for us and by one o'clock we were on our way home. A great car and a wonderful buying experience. (All the nasty things we heard about driving in Boston are true)

Stephen Stoddard

29 de ago. de 2013

After getting a recall, I called Sentry - no problem, easy to set up an appointment for the service the next week at a time convenient for us, followed the next week with a timely reminder email. They were ready for us when we arrived, gave us an approximate time the service would be completed and took our cell phone number, called us at approximately the time they had told us the work would be completed. Paper work and service were complete when we returned and the whole process was done in about 2 hours. All aspects of this were excellent.

Ralph G Retiree

26 de ago. de 2013

The vehicle and the price I could have gotten from any one of the dealers in the area. the difference was in the salesman who spent a good amount of time explaining all of the options available , the advantages of buyingi verses leasing and asked the right questions so that with his guidance I ended up with a vehicle that fits my slightly overweight frame, my lifestyle and most importantly my budget.

Dr & Mrs Ray Murano

25 de ago. de 2013

Just a star correction on my last post My wife and I purchased a Lincoln MKX from Sentry Lincoln in Medford Ma. I give them all excellent reviews. Sonny and Ritchie were a great team to work for. No haggle, no hassle, easy shopping experience. Thanks Dr and Mrs Ray Murano Medord.Mass

eisbar1

25 de ago. de 2013

The service was done quickly and within the promised timeframe. The Service coordinator kept me informed and went out of his way to make sure the car was returned to me clean and like new again.

Dr & Mrs Ray Murano

24 de ago. de 2013

My wife and I just bought a new Lincoln MKX. Sonny was our sales rep and Richie was the Manager we dealt with. This was a no pressure, easy buy for us from the beginning to delievery. They took the time to explain everything. Nice Job Dr & Mrs Murano

L Mac

12 de ago. de 2013

We recently bought a used Ford Explorer Sport Trac and the sales consultant Enio Drummond was so great to work with. He was knowledgeable in all aspects of the sale and the service and we would highly recommend him. The service department was extremely efficient and the service manager Patty Bennett went above and beyond to make sure the truck was in perfect condition when we picked it up.

JR61

11 de ago. de 2013

I have always take my car to Sentry Ford Lincoln.for service since I bought it in 2005. The quality of work, the friendly staff and the exceptional customer service they offer is truly what keeps me going back again and again.Thank you to Kerrin for taking such good are of me and my car.

retired.15

10 de ago. de 2013

As always I have found the service and attention to customer needs excellent at Sentry. I have been dealing with Sentry for over 15 years and they continue to meet my needs each time I go there. Whether it is the buying process with Sonny and Bernie which is never stressful but always easy and enjoyable or the service with Patty's staff - Mike, Mike, Kerrin et al I always leave feeling I have had a positive experience. I would highly recommend purchasing a vehicle at Sentry and following up with service there. Keep up the great work!!!

Sentry Ford Fan

8 de ago. de 2013

I have used Sentry Ford for all of my car repairs, service and 'accident' work. They are the best!! Never have an issue, and when they promise my car to be ready, it always is.

Ford Sport Trac Believer

2 de ago. de 2013

I found the car I wanted over the internet and contacted Sentry Ford Lincoln. I made a fair offer based on market value of the vehicle (sight unseen) trusting the condition of the car was what Sentry Ford stated. I was received with courtesy and professionalism. My offer was excepted and I then made plans to pick up the vehicle. I live in Wisconsin and was buying this car in Boston, MA. My sales person picked me up at the airport (without me asking) and drove me to his dealership. Everyone there was friendly, honest and expressed great hospitality. I then drove this vehicle from MA to WI with no issues. My buying experience was more than I expected.

TG, camper,hunter

26 de jul. de 2013

My next vehicle will be another Explorer. The service was great, everything was explained, as to what would be the way to go as far as repairs and age of the vehicle. I was very satisfied. I bought this vehicle here and has been serviced here, since 1998.

Cheryl Warner

26 de jul. de 2013

This is my 2nd car that I have bought at sentry from the salesperson that sold me the car to the person who books my appointments to the same mechanic that has worked on my cars for the last 15 years . I can not say enough about the quality of service I receive I have never been disappointed they always go above and beyond what is expected of them . I would recommend them to anyone Thank you Ms. C Warner

TK

12 de jul. de 2013

I bought my car at Sentry because of the long-time (15 years) experience I have had with the service department. They are efficient, friendly, and consistently effective.

JRS

8 de jul. de 2013

Kerrin Jackson is an excellent service advisor she knows what she's doing and was very helpful with the repairs to my car. She's was very polite,courteous and respectful in everyway. Thanks for all your help Kerrin....

MurGar

2 de jul. de 2013

This is the third vehicle that my husband and I have bought from Vardan. There was no pressure and everything was fully explained. He also took care of all of the registration with the RMV. The inspection sticker was provided as well as the date for my first checkup. He was very patient and thorough in explaining all the "bells and whistles" in the car. I could not have asked for a more positive experience. Would definitely recommend this dealership as well as this salesman. Very pleased.

mrfrank98

30 de jun. de 2013

I just recently took delivery of my 2013 Ford Taurus SHO and I couldn't be happier, with both the vehicle and the customer service! From the minute I walked in the showroom, I was greeted by a friendly, non-assertive staff, and my sales rep, Mr. Enio Drummond, was by far the most easy going guy to deal with! It's no surprise that he has been named one of Ford's top reps! He really took the time to go over every aspect of the car, and because of this, I have had little difficulty figuring out the rest. This was the first new car purchase for me, and I'm happy to say that everything went very smoothly from start to finish! Thanks very much!

OMGBest

23 de jun. de 2013

I had a couple of problems with my Ford Fusion and Kerrin was very nice at attending to my needs and repairs for the car. She is very well informed about Ford Sync she helped me out a lot. Thank You Sentry Lincoln Mercury.

Satisfied Customer

20 de jun. de 2013

This is my second time buying a new car from Sentry. I bought my first car there in 2010, A SUV to be exact and a 2014 Shelby Mustang was my second. Good price for my trade-in and no hassle or pressure from the salesman or the staff. Johnny Ike handled both my transactions and he still remembered my name from three years ago! Talk about great customer service! With both cars he was very knowledgeable about them. Everyone there is friendly and willing to help you. Courteous, friendly and patient would describe my two experiences there. I would recommend this dealer to anyone looking for a friendly and hassle free experience.

Julia Moreira

19 de jun. de 2013

I had the best expierence with this dealership everything was great

Sharon

8 de jun. de 2013

I am pleased with the service I received at Sentry Ford. Customer service reps are always friendly and informative, always updating me while I wait for my vehicle. One does not always want to hear what they have to say because, as we all know car maintenance can be costly. However, knowing the work will be done properly and guaranteed, I feel confident that my car is in good hands. Thanks so much.

Bob Donoghue

1 de mar. de 2013

Just bought a C.P.O. 2010 Lincoln MKS from SEntry Lincoln in Medford, I got a very fair deal and was treated very kindly by my salesman Jim Broderick, and his mgr. Bernie Cherbitsky. They went the extra mile to complete the sale. I would most certainly recommend Sentry Lincoln!! Thanks Bob Donoghue

cjmclean

12 de dic. de 2012

I took a new 2012 Mustang here for a few services. Completely incompetent service department. Can't make or return phone calls to keep me properly updated. Couldn't mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk. Couldn't do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done. They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition.So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn't do that right either. A day after they gave it back to me, the check engine light came on. They now can't explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts. I wouldn't trust these guys to change your oil. They don't seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don't know a thing about that.

pdoucette

17 de oct. de 2012

As always the service department was hospitable, courteous and a pleasure to work with. Bev Davis has an excellent way of making me feel special.

sjonesti

15 de oct. de 2012

Mike Picariello has advised me regarding the need for service on several occasions after making careful assesment of the possible causes. Most recent example was the reassurance that the noise I was hearing was a usual engine noise after he carefully listened at different engine speeds.Bob Marshall examined the site of a broken off antenna wand. He was able to grip a very short remaining stub and carefully unscrew it. This eliminated the need to replace the entire costly antenna apparatus. He screwed in an inexpensive new wand. Bob Marshall recently arranged to have remote starters on each of my Mercury Sables. When the external firm included the added feature of unlocking the doors of one car but not on the other, Bob Marshall pursued the matter so that a technician from the firm came to Sentry for a mutually convenient appointment and complted the feature while I waited.These are only two examples of the kind of service I have received on my 2000 and 2002 year Sables.

John toomey

4 de sep. de 2012

Very pleased with all aspects of our new purchase. The vehicle we purchased was custom made and the time frame given was better than expected.

Banker Joe

11 de ago. de 2012

They made the return of a leased vehicle and releasing of a new vehicle very easy and stressless. I would recommend then as auto dealer who cares about their customers.

myf150

4 de ago. de 2012

Many years ago, I decided to indulge a childhood wish that I never got over and buy a truck. My F150 is now now 13 years old and going strong. I purchased it from Sentry Ford and after very satisfactory service during it's warrantary period, I decided to stay with Sentry for the Ford trained mechanics and genuine Ford parts. Fred Dichiara has been my service advisor from the earliest days with my truck and have never been disappointed. Every effort is made to avoid any more "down" time than is absolutely necessary and Fred always tries to work out the most cost-effective approach to maintenance and/or repair and I always try to adhere to factory recommended service intervals. Since my retirement, my truck has not had to travel the 80 mile round trip commute to work or instead of the 125,000 miles, the odometer would be reading something closer to 250,000. I have a sneaking suspicion that it would still be running, thanks to Fred and the guys at Sentry. Who knows, we may get there yet !The customer loyalty reward is a nice feature but it would not be worth much if the product and service were not superior to begin with.

Abelisle

15 de jul. de 2012

I've leased 2 and bought 2 from Sentry and Since the Mrs. gets Z plan, I can get the same price anywhere. I can't however, get the same level of service. Thinking about looking at a new Fusion next.

fadanna

19 de jun. de 2012

Appointments are scheduled at my convenience. I don't have to drop the car off early morning for an entire day. I am always asked if I need a ride anywhere or a rental car. The car is always ready as promised or earlier.

cmaddesa

5 de jun. de 2012

This is a no nonsense dealership. Enio and Kevin were straight forward and were able to find the perfect 2012 Explorer for me and my wife and our growing family with all the required features, but also always mindful of our budget. There was no pressure, just an effort to find us the right vehicle to meet the needs of a growing family. After the sale, Enio spent over an hour and a half explaining how all of the cars features work. I plan to buy any new car from the Sentry family of dealerships.

KarenLT

13 de abr. de 2012

My Ford Freestyle needed an oil change, so I made an appointment with Sentry Ford in Medford, where I purchased my car. They were very courteous on te phone when I made my appointment. When I brought my car in, they were right there to bring it into the garage. I went inside to do the paperwork and they told me it would be ready in about 1-1/2 hours. I went out for coffee and while I was out, the service department called my cell phone to let me know the car was ready. It couldn't have gone more smoothly. I would definitely recommend Sentry Ford to everybody.

ventred

28 de dic. de 2011

I had been searching for a car with certain requirements and i just happened to stop in sentry where i met bernie and sonny. They were very helpful in finding me the car that i had been looking for for sometime and i did end up purchasing a 2011 lincoln mkx.The whole experience of buying a car was pleasurable. When i picked up my new car sonny spent a lot of time with me explaining how all the features worked, he also made follow up calls to see how i was doing, and told me that if i had any questions to call him and he would help.i would definately recommend this dealership. if other car dealership, not just sentry, were this good they would sell more cars. (it's their loss) any cars that i purchase in the future will start at sentry.Any questions please do not hesitate to call.

jmatheson

13 de dic. de 2011

I was looking for a way to lower my monthly payment. Vardan worked with me and stepped through several options. I settled on a lease that fit what I was looking for. Vardan took care of all the details and delivered the vehicle to me the same day.

sjonesti

13 de dic. de 2011

I have Mercury Sables years 2000 and 2002. Mike identified need for a front wheel bearing replacement when I came for a Nitrofill renewal for the 2000. He identified the need for steering system flush and a filter replacement when I came in for a Nitrofill renewal for the 2002. This preventive maintenace gives me the sense of security and safety driving these no longer manufactured and replaceable automobiles. I am grateful to have this resource.

mbourque

1 de dic. de 2011

Vardan was very helpful and infromative. He made the process of buying a car easy to do and easy to understand. Thank you for all of your help!

Spinazolaj

16 de nov. de 2011

Vardan was very polite and courteous and very helpful in my purchase of my new truck. I would highly recommend him to family and friends

highway4

12 de nov. de 2011

I have been buying, trading, and servicing my vehicles at Sentry for over 20 years. The workmanship and personal treatment provided to me and my family at Sentry is by far the best we have ever experienced. They are professional, courteous, reasonable, and leave you feeling satisfied everytime you visit the dealership. I trust no one else to provide my family with such a high level of quality service.

dtmajeski

5 de nov. de 2011

This was my first new car purchase in many years and I couldn't be happier with my experience. Manny disproved any bad stereotype I've heard or experienced about car salesman. I never felt any pressure and I drove out with one hell of a nice car (2011 Ford Fusion) at what I feel was a great value at a fair price. Tell Manny, Dave sent you!

Krmahoney12

1 de nov. de 2011

Berne, Vardan, and the entire Sentry Ford Group's Customer Service skills are the best. Everyone in the Group is polite, courteous, and helpful. Varden was helpful and knowledgable in helping me choose the vehicle that best suited me. He goes above and beyond. The price of the vehicle was fair and reasonable. Bernie made the experience of purchasing the vehicle hassle free and enjoyable. I would highly recommend Sentry Ford to anyone. My family has been buying cars from them for a very long time and have never had a bad experience.

James Healy

31 de oct. de 2011

Our sales person, Manny Pina was very friendly and helpful. He answered all our questions and we decided on a car we wanted. It wasn't on the lot, but Sentry found what we wanted at a nearby dealership. All and all, everyone we met at Sentry was friendly. The day we took delivery, Manny stayed late to show us all the features,how to operate the entertainment system, and he programmed SYNC. Since I hate to read owner's manuals, this was appreciated.

Joseph Biggs

27 de oct. de 2011

Great experience. No hassles, had cars on the lot and was able to trade in my old vehicle and drive my new car within two days. Process was simple and the Sales person drove the whole process.

Huzman

17 de oct. de 2011

This is my third vehicle (1 leased and 2 purchased) from Vardan at Sentry. I recommend him highly to my friends and family. I found the car I wanted on their web site. I went in, talked to Vardan, took it for a test drive and we did the deal in a little over an hour. Vardan went the "extra mile" going to my insurance company and to the RMV to get my reserved plates. Thanks to Vardan for all his great work.

cshalit

15 de oct. de 2011

Great people to deal with. Both Bernie (the sales manager) and Sonny (the sales rep) were extremely polite and helpful. I absolutely will recommend them to anyone who will listen.

rstoesser

13 de oct. de 2011

Roberto Torres knows his stuff and I will recommend him and the dealership to friends and family. I chose a Focus and he worked hard to make the process simple and satisfying. Best experience I've had buying a car!

ashleyljewell

7 de oct. de 2011

I had already shopped around at a few dealerships and just couldn't find the right match for me. Roberto came out and helped me right away, and got me to test drive the car I liked. He ended up actually talking me into the best model version of the car becaues he knew he could get me a very good deal and that I would be much happier with it over my extremely stripped basic Yaris. I recently had to drive a basic model of the car I got as a rental, and man what a difference from the one Roberto set me up with. Im so happy with my new Ford Fiesta and all its bells and whistles, and thank Roberto very much for all his work in helping me decide which would be right for me. If you are looking for a car, I highly suggest Roberto! He is friendly, personable, and highly skilled at his job. :) Thanks again!!

jpower84

6 de oct. de 2011

I went in looking for a ford f150 i was greated by a friendly staff ready to help me once we found the exact one i was looking for Vardan worked on the price until we came to the perfect price i am able to afford. Once we settled the price he was able to work with my insurance company to get me out in my new truck that day. Over all i would say it was a great experience and i would recomment it to every one as i have never been treated so well at a dealership before.

mcahill

27 de sep. de 2011

Varden was of great help to me. Not only was he extremely nice but he was able to work with me and make sure that I made the right decision. There was not one time where I had any doubt that Varden would not give me the best deal possible. Varden was a pleasure to work with and it truly was a great experience due to that factor.

KlLLJOY

20 de sep. de 2011

Because they showed good service as well as quality in their cars. My car was in mint condition and sparkling waiting outfront when I arrived at the dealer.

Loretta Graham

12 de sep. de 2011

It was a great experience all around, from Barry Cocuzzo to Varden T., my salesman.I ended up purchasing a 2011 Edge and I love it! I want to thank Barry & Vardan again for making my experience at Sentry pleasure. Sincerely Loretta Graham

gfd69

2 de sep. de 2011

sentry ford is the best i shopped around and they gave me the best cust service and the price was good as well. i will never go any were else.

cwollastonjoury

28 de ago. de 2011

Friendly and courteous service from Manny. All documentation processed speedily by Business Manager Vardan T. A very easy car puchase. We are very satisfied customers.

roberteperryjr

23 de ago. de 2011

Easy appointment scheduling via WEB, comfortable wait, car was done when promised. I've purchase three cars from this dealer primarily because of their great service.

jimlittle40

17 de ago. de 2011

I was treated fairly and with respect. The transaction was handled very professionally. Enio worked with me over a month to secure the sale. I would refer others to this dealership.

Emp

9 de ago. de 2011

Was in the market for a new car and sentry had been good to me my previous purchase I had gone on the web got response back from manny and also Helena Doyle. They are very friendly and courteous what I liked the most is they were not pushy but very attentive. They did not hound me which was a deciding factor as I was researching for a few months is this is why I chose sentry Manny and Helena were so helpful.Thank you again with such great employee Manny took the time to go over my new car and was not rushed great quality.

cookmonsta05

2 de ago. de 2011

My experience at Sentry Ford Lincoln one was tremendous to say the least. As a first time leaser and having never dealt with a car dealership before, I was definitely nervous coming in. However, working with Bernie and Roberto was a total breeze. They seem to run like a well oiled machine, and they made my experience so much more enjoyable than I ever thought it could be. They were both very attentive to detail and got me exactly what I wanted with literally no hassle whatsoever. I've already recommended this dealership to several people, will continue to do so and will definitely come back in the future for myself.

mcdonald61

1 de ago. de 2011

I found the Mustang in short supply in the area. I found their inventory on line and placed a call. Vardan helped me select a car and get a sold tag on it immediately after we worked out a price. Vardan thought ahead, getting the car ready for pickup by the time I arrived with plates on it and a full tank of gas. He made the process simple for me. Thanks.

inventors

31 de jul. de 2011

I'd gone to this dealership for 3 years to have my 2005 Mercury serviced. Very friendly staff so when I decided to get a new car, I wandered through both the Lincoln and Ford showrooms. I started talking with Vardan T. on the Ford side. He showed me several cars; I test drove 3. Wound up buying a Lincoln MKZ. I strongly recommend this dealership. Not pushy at all. You feel like you're dealing with an old friend. Great experience!

wduvall

23 de jul. de 2011

I had a horrible experience at Sentry Ford. I have never experienced such awful customer service. The salesman stated that our car would arrive within 4-6 weeks. After 7 weeks had passed, I called the dealership, & no one could give me a straight answer as to where our car was. Then it turned into 11 weeks before the car would arrive! No one at the dealership seemed willing to help or could even provide information. And, the salesman we worked with would not return my calls. I ended up getting a refund & going to another Ford dealership (where they told me 4-6 was a blatant lie.) If you're thinking about Sentry Ford, think again. Go to Quirk Ford in Quincy instead--they are fantastic!

Cars2000

18 de jul. de 2011

I took My previous car in for service at Sentry in Medford Mass a couple of weeks ago. It was a 2003 Mercury Sable with 116,000 miles on it. Sentry was the fourth service department I went to. After trying three others, I felt I had finally received a proper diagnosis of what was going on with my car's engine. I felt they were very honest and professional in how they treated me, and the advice they gave me to proceed with the situation regarding my previous vehicle. I am now the proud owner of a new car, that will save me a lot more money in the long run.

Cdifranza

18 de jul. de 2011

Manny was a pleasure to work with! Very nice and knowledgeable about the cars and more than willing to work with me to make the car something I could afford. Very personable and comfortable to be around. Great first carbuying experience!

nwoodstock

24 de jun. de 2011

I gave the best (5...Great) on all accounts as that was my experience once again at Sentry Ford. My family and I have been long-time customers at Sentry and have never been disappointed. We have known Billy D. for several years now, and each experience is more pleasurable than the previous. This last transaction was no exception. I called Billy and let him know what I was in the market for. Within a few days, I got the call, and immediately set up an appointment to see the vehicle. It was a no-hassle, no pressure experience - Billy's knowledge of the vehicle was amazing, his willingness to take the time and effort in explaining the features and benefits of the vehicle were second-to-none. The vehicle was ready as promised, as well as the registration and inspection sticker.I would highly recommend Sentry Ford Medford, and Billy D. to anyone!!Michelle Selfridge

walkerl

21 de jun. de 2011

Friendly, businesslike, direct, to the point. Went for a test drive that answered all my questions about the vehicle. Was helpful in getting only the options that I wanted rather than only the big option packages. Price negotiation was not too silly, as it can be.

deb1099

16 de jun. de 2011

I had a very enjoyable experience buying my car from Mack. He was kind, pleasant, informative, not pushy at all, patient, and very helpful. I have been car shopping for a few months and have dealt with some very unpleasant sales people. Mack was great to work with, and I highly recommend him, Ford, and Sentry!

jsa777ro

16 de jun. de 2011

I was making my first venture into a "Luxury" auto purchase. I was in no hurry to purchase a vehicle and my friend and I made visits to at least eight different brand dealerships. We experienced many different styles of sales approaches during and after our visit.We told all that we will decide which vehicle we will purchase and there is no need to constantly inquire as to our status of choice. Many dealerships keep pestering us with emails and telephone calls. Sentry gave us the few calls that we requested and no more. Manny respected that we were capable of making a decision without the need of constant, unsolicited calls from the dealership.Our decision to purchase the Lincoln MKZ Hybrid was based on the quality of the product though we appreciated greatly how we were treated.Manny explained and demonstrated the merits of his product without needing to compare negatively with other products. He was aware of our ability to know the differences on our own account and he respected our right for self determination.There was not the least bit of pressure to buy his product. We respected that.The price was very,very good based on various internet suggestions.The act of purchasing, financing and taken possession was very effortless and quick.The casual interaction of other personnel in the dealership was very relaxed, comfortable and enjoyable.We are delighted with the quality of our purchase and our experience at this dealership.

ncullity

14 de jun. de 2011

Wonderful experience! No pressure. The knowledge and patience Vardan has and is willing to show to his customers ensures that I will never buy another car elsewhere.

PJT

13 de jun. de 2011

Vardan is the perfect salesman, he does not sell, he serves his customers. Outstanding asset to his dealership.His service in a complex matter was superb, fully responsible and responsive.

AnaDias

30 de may. de 2011

100% costumer service satisfactionVardan T. it is a Great Guy.Everything over there was great.Thanks you all .Keep the exelent work.Our famili was really happy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

jrsabean

23 de may. de 2011

This was my first time buying a car from a dealership and fortunately my experience was very pleasant with Varden. He was able to answer all of my questions and was extremely patient with me. I never felt pressured or stressed while looking at cars with him. He is extremely personable and overall a really great guy.

waynepetitto

23 de may. de 2011

AFTER LEOMINSTER LINCOLN MERCURY WENT OUT OF BUSINESS I HAVE BEEN LOOKING FOR A QUALITY DEALERSHIP THAT COMPARED TO THEIR SALES AND SERVICE. I HAD BEEN DISSAPOINTED WITH GERVAIS FORD AND WOUND NEVER RECOMEND THAT DEALERSHIP TO ANYONE.SENTRY IS FIRST CLASS. MANNT PENA TOOK CARE OF EVERYTHING FOR ME AND MADE THIS VERY EASY, INCLUDING FINANCING. I WILL NOT HESITATE TO CALL MANNY NEXT TIME WHEN I NEED ANOTHER VECHILE.

jfrench39

21 de may. de 2011

I truly apprciate the service from Rich Baliestieroand Vardin T. They anticipated and accommodated my needs and provided a great product (MKZ) at a great price. I am very happy with my vehicle and how I was treated. They did a great job showing me all the features. I will definitely will return to Sentry

garyk83

17 de may. de 2011

I had found a car on Sentry's website and immediately called the dealership to ask if it was on their lot. I spoke with Vardan who immediately made me feel comfortable working with him. I met with him later that day to take a look at the Mazda 6 on the lot. I had been to many other dealers prior to Sentry, but Vardan was the first to really put me in a non-pressure relaxed atmosphere. We took the car for a test drive, and let him know I wasn't going to be making a decision that day. Normally, other dealers wouldn't have given me the time of day as a serious customer, but Vardan insisted on helping me with any questions or concerns I may have about a possible purchase. I had plenty of questions about financing and Vardan took the time late in the day to sit down with me and explain everything. He created a very relaxed and informative atmosphere for me and my buddy who had came along. I felt comfortable working with him and trusted him to get me the best pricing and financing possible. He was very meticulous in his work and didn't spare any minor details. I stayed in contact with him over the course of the next couple days and decided on the Mazda 6 and so far could not be any happier with my purchase. I feel that I can rely on Sentry now to be there to take care of my car for years to come. This was my own first car shopping experience and it was truly and enjoyable one. I would recommend anyone to go see Vardan for their next car purchase. It was great working with someone as knowledgeable and personable as him.

LeMay

15 de may. de 2011

Great sales persona...... VERY competitive to earn ur business. Extremely well versed in Lincoln vehicles. This was my fourth car thru this dealership and even when they DID NOT have the vehicle I was interested in ON THEIR LOT they offered to have it built.....something tells me they wanted to sell me a car.....lol. Your SALES experience should leave you WOWED and at this dealership it most definetely is...

doreenb

6 de may. de 2011

This was a big purchase for me and Enio helped to relieve some of the stress I was feeling. I wanted a car that suited todays economy and Enio helped me in the direction of a Ford Focus. He was patient, he gave my husband and I the time we needed to think about it and most of all he put a friendly face the transaction. I love my Focus and I would highly recommend anyone to this dealership.

pugsley118

5 de may. de 2011

Lied in Sales pitch about features on the car I purchased then didn't even Man up and appologise for it as I told them that in the lase week I spent almost 5 hours in total trying to activate my Sirius Satilite radio, That was suposed to come equiped with my Sync system as said by Johnny Ike, but NO SIRIUS Radio and 5 hours wasted and not even a Sorry, they could have offered me an extra 6 months or 1 yr of the Sync and Traffic to try to right a wrong. I told Johnny Ike to mail my 3000 check for trade in difference on Monday April 25th when I had a confrontation with him about all the time (5 hrs) I put into trying to activate the radio I didnt even have but was told I did, never mailed it, I had to call the following monday, May 2nd to pick up my check, I feel it was out of spite he didnt mail it as I asked, and made me have to drive 20 miles to pick it up after waiting a week for it to come 3 towns over, Manager defended salesman AVOID AVOID AVOID

fadanna

28 de abr. de 2011

Since I equate buying a car with a root canal, I was extremely pleased with the entireexperience at Sentry. Bernie and Enio helped me decide which model best met my needs. There was no pressure or impatience exhibited. The transaction was simple - they did all the legwork regarding the registration, insurance and inspection sticker. They also followed up to assure that everything was fine. I have since been back , at Enio's suggestion, for a review of the features and to assure I was taking advantage of all that the Focus has to offer.

radan_617

26 de abr. de 2011

I just purchased my third vehicle from Sentry, and it was my second purchase with Vardan. Vardan's product and inventory knowledge is exceptional, and he works hard to find you the right vehicle, without trying to over-sell you. He's also very patient. When I walked in, I wasn't sure what type of vehicle I wanted, only that I needed a new one. After asking me a series of questions, showing me a few different models to gauge my interest, he showed me what turned out to be the perfect vehicle for my needs.

amaharaj01

24 de abr. de 2011

Manny provided no pressure when I came in-I wanted to buy a slightly smaller suv than the one I already had and wanted to look at everything from a less expensive ford escape to upper end vehicles like the lincoln mkx. Manny spent equal amounts of time giving me information on all the vehicles and didn't try to influence me one way or another. I live in new hampshire but actually came back to this dealership to buy my vehicle because of this.

rhinds

22 de abr. de 2011

The Dealer spent extra time searching for the vehicle of our needs when they didn't have one in stock. Ultimately they found and delivered on exactly what we needed. The closing to complete the purchase was very efficient and timely while providing all of the information I needed. Everyone one was very friendly.

Lorraine Curry

21 de abr. de 2011

Tonight we purchased a Ford Escape XLT 2011. As our sales person, Vardan was extremely knowledgeable and thorough. He showed us a variety of models before we decided to purchase the Escape. He was patient and answered all our questions to our utmost satisfaction. For more than 25 years we have been the proud owners of Fords. We are truly a Ford family. And Vardan is a shining example of the best that Ford is. Thank you very much for your quality and service.Lorraine Curry

kmcdonough5

20 de abr. de 2011

I was recommended to Vardan by a family friend and I had a wonderful experience. Vardan was so easy to talk to and not at all pushy, which is extremely important to a female buyer. I didn't think I'd have such a great experience buying my Ford Edge, otherwise I would have went to Sentry Ford a long time ago. I'd recomment Vardan and the Ford dealership to anybody that's looking for a new or used vehicle-it was great!

Fergie

19 de abr. de 2011

I had an ideal experience at the Sentry Ford Lincoln dealership. The manager introduced himself on my first visit and again on the day I picked up the vehicle. The salesman, Vardan T, was very informative and explained every option that I was not familiar with. He answered every question I had in detail. He explained things to my wife when she asked. He gave me a test drive of the vehicle I selected and gave me the oportunity to check out other models. He tok care of eveything. I have purchased a vehicle from Sentry Lincoln Mercury in the past and would not hesitate return there in the future.

edutra333

18 de abr. de 2011

I went in to check out a Ford F-150 SVT Raptor they had in stock. Manny gave me a tour of the truck and I instantly fell in love with it. I wanted the 2011 model however, so Manny went through the ordering process with me. He was without a doubt the best salesperson I've had the chance to interact with. What sets a great salesperson apart from the rest, is genuine care for the customer. Manny took the time out to make absolute sure I really wanted this vehicle. He had my best interests at heart instead of focusing on just pocketing my money. I would HIGHLY recommend Sentry Ford to anybody looking to buy a vehicle, it was a great experience and if I am ever in the market for another truck, this will be my first stop.

cababineau

16 de abr. de 2011

Sentry Ford and Enio Drummond were superior to any car buying experience I have ever had. Enio was patient and knowledgeable as we looked for that special car. He reserved one model for an appointment and when he drove it to the showroom door, I knew this was it. We looked a bit more at other colors and interior choices, but kept going back to the first on. After an initial drive, the deal was signed and I am the new owner of a Ford Fiesta Hatchback - hot car, great experience!

Della Coles

12 de abr. de 2011

I purchased a 2011 MKT. I'm writing these comments because I feel that the car is absolutely beautiful. The service that I received was outstanding. I waited for the car for over two months but feel it was well worth the wait. I'm learning how to operate all the bells and whistles (given excellent demonstration on operation) but I'm very happy with the car. I picked it up on Friday, April 8, 2011. I love the color, I love the way that it response. A very satisfied customer.

AngeloCiocco

12 de abr. de 2011

I went to sentry ford looking for a new reliable car that would be great on gas. Roberto Torres showed me the 2011 Ford Focus I thought it was great and my wife loved it we didn't have to look any further this was gonna be the car my family was going to be riding in. Roberto took care of all the paper work and made sure we were in the new car just in time for the arrival of my new baby boy! Now that we have had the car I am saving about $50 in gas a week and I no longer have to worry about my wife and kids driving in a junker while I'm at work. Thank You Roberto Torres and Sentry Ford

rmcouillard

10 de abr. de 2011

I had my vehcile serviced on March 10, 2011 for warrenty work and normal maintenance at this dealer, not the dealer I purchased it from, but was treated like I had. The Assistant Service Manager, Mike Picariello was extremely friendly and helpful. I would of sent this out sooner but my computer has been in the shop until recently.Thank YouRay Couillard

ILOVEMKZ

10 de abr. de 2011

Excellent experiance. Rich and Roberto were wonderful. Roberto should receive an award. When we came in to pick up our new 2011 Lincoln MKZ he explained all for the perks in the car and mad it very easey for this 60 year (young) wonan to understand. He went a step above and beyond by connecting my phone to the blue tooth. He didn't talk fast or try to rush us off. When we returned to get the sticker for the car we were in and out within 15 minutes as promised..EXCELLENT!!! He is an excellent consultant. I would 100% purchase my next car there as long as Rich and Roberto are there :). Thanks you for the Great service!!Eugend and MaryLou Scott

Sheryl1246

8 de abr. de 2011

Best car buying experience I have ever had. I walked in to test drive the Navigator. My husband felt it was just too big. I explained to Johhny Ike what we needed in a car and he suggested the Flex Titanium. He is knowledgabe and most interested in making sure you walk off the lot HAPPY and SATISFIED. We bought the Flex Titanium and love everything about it.

west48

8 de abr. de 2011

Very good experience again with Sentry I love my new (used) Lincoln. Good fit to mytype of driving. Will be returning again when it is time to trade in. The sales dept. has always been very consistent with their help and knowledge we've been fortunate to have Vardan the last few times. Thanks again for everything

mardavid7

2 de abr. de 2011

Hello,I had a great experience at your dealership. We had always purchased at Sentry but always a large vehicle like, a Town Car. Our son had recommended the Fusion based on personal experience with his own 2007 Mode. So, we went to Sentry and ordered a Fiesta instead. Vardan did all the paperwork and ordered the Fiesta for us. A few days later, we returned and decided we would rather go with the Fusion. One had just come in from another dealership, we liked it and bought the Fusion. Making Vardan do all the paperwork again which he was happy to do. We had great experience at Sentry Ford. Thanks!

Justine684

28 de mar. de 2011

A few weeks ago, I just drove off the lot of Sentury Ford Lincoln, with my brand new Ford Edge. I was so impressed by the wonderful experience I received by the staff. Normally, it is very hard for me to gain trust with a car sales man, but the moment I walked in, I felt so relaxed! I was hesitant at first to try FORD because I have been driving a Honda forever. However, I have never been so happy to be in this brand new car! It is amazing!Rich Baliestiero was the sales manager that I dealt with and he was so helpful!! He helped me decide which vehicle was the best fit for me and my lifestyle. I would absolutely recomend this dealership to anyone.Thank you so much!!!

eksciarratta

20 de mar. de 2011

I have been a Ford owner for many years, so it was a given that I was going to a Ford dealership on my recent quest for a new vehicle. After extensive research on the internet and several stops at other dealerships, I decided to return to Sentry Ford where I had been treated very well in the past. When I walked into the dealership, I had in mind the vehicle that I wanted to purchase, however, with Vardan's assistance and willingness to go the extra mile to satisfy my purchase criteria, I came home with a vehicle that exceeded my expectations and at a price that worked with my budget. The best part is, he made it possible for me to take my 2011 Limited Explorer home that same afternoon. Vardan is one of those salesmen that is, to quote a cliche, a "born natural". This gentleman neither pushes the customer or places his own agenda ahead of the customer in any way. He is patient, diligent and determined to not only make a sale, but to make the customer happy. Due to the professional staff at Sentry Ford, I feel that I have a family dealership to be part of.Thanks so very much!!Ed and Kathy Sciarratta

feline2287

14 de mar. de 2011

I wasn't sure what I was looking for, but Mr. Pina was very helpful and knowledgeable. He went over my different options in leasing a new car. He was very patient and courteous and offered several suggestions. He allowed me to test drive a Ford Focus. I finally settled on the Ford Fiesta and he showed it to me and explained all the devices as well as the good mileage rating on this car.He told me up front the costs and what they covered. I felt he was an honest, caring man and was comfortable dealing with him. I appreciated his genuine concern that I be happy with my choice.I highly recommend Manny Pina and will recommend him as a salesperson to my family and friends. Sentry Ford is fortunate to have such a valuable employee. I will return to him when I need another Ford automobile.The other employees who work at Sentry Ford greeted us and smiles and made us feelwe were valued customers. Often just a nod or smile can make all the difference.I think Sentry Ford will be my new dealer for Ford from now on. The employees there are professional, yet very helpful and understanding with their customers.

stacys

11 de mar. de 2011

I have been coming to Sentry Ford in Medford for a few years now and have always great experiences there. The staff is friendly and very helpful and help to get me prompt service. When I need a rental they are always there to help and accomodate my needs.

Danrfd

5 de mar. de 2011

Mr. Cherbitsky was profession, friendly and very accommadating. From the moment I entered the Dealership, THe enviroment was welcoming and helpful. It truly was a pleasure working with Mr. Bernie Cherbitski and Vardan T. It would be my pleasure referring my friends to Sentry Ford. They completed my transaction. Daniel P. Floyd

nm02155

3 de mar. de 2011

I went in to look for a reliable and safe car. Not only did I come out with a sharp looking Fusion, but the experience of working with a decent and friendly dealership made everything worth it. From walking in to test driving my beauty of a car I own today was the best decision of my life. The experience I had at this dealer was great. I felt no pressure into buying. Vardan is very well informed and got me the safest, reliable strong car I have ever owned. I love my Ford Fusion!! Vardan went above and beyond! I only wish I had done this sooner rather than later.Thank you!

Delacey

3 de mar. de 2011

Knowing the salesperson, Johnny Ike, who has been there for many years and we have been his repeat customer. He helps us and listens to what we are looking for and works with us to finalize the paper work and extra options. We come back to Johnny Ike!

monahanm

3 de mar. de 2011

My recent purchase of a used car from Sentry in Medford MA was an extremely positive experience. They were very professional, informative, friendly, and attentive - and quickly gained my trust. They considered my needs and interests and quickly responded to my questions and concerns. And, although used, the car that I bought is a beauty and I feel that I got a fair price.Importantly, after the sale was made, everything thats been done and all the communication thats taken place, has made me feel that this is the start of a relationship. So, my personal thanks to Manny Pina and Rich Baliestiero for a great experience and a wonderful car.

jeno1296

2 de mar. de 2011

We have been doing business at this dealership for over 20 years. We have always received exceptional service from Bernie. He is very informative and always knows the correct way to treat his customers. We always recommend our friends and family to work with Bernie if they are looking to purchase a vehicle. When you do business with Bernie you always leave happy!

mrssmith612

2 de mar. de 2011

Johnny Ike was a great salesman...made the experience pleasant and fairly simple. I would recommend Sentry Ford to anyone in the market for a new car. I had used Sentry Ford in the past for service on my 2001 Ford Escape and they were excellant, so I knew to check them out for pricing when looking for a new Escape.

visonep

28 de feb. de 2011

I contacted Sentry Ford via the Ford website and was contacted by Helena. She was extremely helpful. She responded quickly to all my questions and answered every one of my questions succinctly and thoroughly. When I arrived at the dealer I worked with Mackenson and he was able to handle everything smoothly.

hugor

28 de feb. de 2011

I recently purchased a 2011 Lincoln MKX at Sentry Lincoln in Medford. My experience with their sales Manager Richard was exceptional and highly relaxed. He was honest, forthcoming, very knowledgeable and made me feel absolutely comfortable in making my purchase. There was no need to shop the car, because I knew that I was getting a fair deal; and I got an excellent financing package as well. After looking at the competition, Acura, Audi, Lexus and BMW, I decided that Lincoln and in particular the MKX had all the components that I was searching for. I love the vehicle, the looks, the smooth and quiet ride, the 4 wheel drive, the comfort, and most of all the price. The interior has the right mix of the European leather and the Japanese comfort. The vehicle has been in for service twice for computer upgrade (Microsoft/Lincoln have work to do to improve on their technology package), their service department was great, gave me a loaner while they had my car. Mike Piccariello in service was very helpful in explaining my computer system and syncing my phone.I would recommend this dealer highly for your next purchase, and I have never recommended a dealer in my life before! This is a first for me. You earned my business Sentry Lincoln!

yavanian

27 de feb. de 2011

Enio's unique and consultative approach combines his ability to convey the value adds to his clients. He is a hard working and self driven individual who shows his dedication throughout by not only familiarizing himself with his clients, but becoming an expert on his client's business by asking inquisitive and pertinent questions by drilling down on what is important to his clients, and provide his recommendations. Enio is a true professional that has a terrific personality, a high level of integrity that leads him to go above and beyond for his co-workers and clients. He understands the importance of building relationships based on trust, and with his client's goals at the forefront of his mind. Enio's strengths as a sales professional stem from his strong business ethics and integrity as an honest, hardworking professional dedicated to the success of his clients.

Brian Pollock

27 de feb. de 2011

I called in the morning to see if they had the vehicle that I was looking for on the lot. Manny made sure they did, he had it pulled out front waiting for us when we got there, and he had called to make sure we were coming to see it. Manny was very knowledgeable about the vehicle, Bernie didn't waste our time when we were talking numbers. Don was able to give us all of our options as far as finance, extended warranty. Delivery was made at my convience, and Manny spent quite awhile going over all the options on the vehicle. The follow up calls to make sure I was happy with the vehicle, that the registration was made out right, and to make sure that I had received the registration that mailed to me.

dweiner390

26 de feb. de 2011

My experience with purchasing a new car in the past has been always been bad. It was time to purchase a new car and I did my research online and went to many dealers in my area. At a suggestion from a friend, I went to Sentry Ford Lincoln. It was a wonderful experience. The sales person was not pushy, answered all my questions and more and I received the price I was looking for and was able to get many extras at no additional cost. I highly recommend this dealership and would not hesitate to recommend them and purchase another vehicle from them in future.

dentomp

25 de feb. de 2011

Our family has been loyal Sentry customers since we discovered them 12 years ago and have so far leased 6 vehicles. They have been terrific for sales, road side assistance and service. Our sales manager, Rich Baliestero is a straight talker, and he always works hard to find us the car that is perfect for our family at a very fair price. We have teenage drivers and also have had the opportunity to use the body shop on a few occassions and they made the repair work seamless for us and dealt directly with our insurance company. I have no reservations about giving them my highest recommendation on all levels.

amjcl1

25 de feb. de 2011

I have owned a Ford for most of my life and purchased my last one at Sentry Ford in Medford. 11 years later I am still happy with the service I receive there. Paul Kavanaugh and his staff have always been courteous and knowledgeable. Their customer service is exemplary and I always leave there satisfied with the outcome. It is a pleasure doing business with Paul and his staff.

loyal

25 de feb. de 2011

Paul and the salesman went out of their way to make sure I was satisfied;They walked me through the whole process.The salesman even made sure my radio was set-up for my stations and also set-up my car phone. I will recommend this dealer to everyone I know looking to purchase a new or used car.

Balzanol

24 de feb. de 2011

We had a wonderful experience buying our Lincoln with the salesperson Bernie. He was very informative and honest. He showed us many different cars to choose from and gave full disclosure of the history of the cars. I would definitely go back to them when we decide to purchase another car.

jparziale

23 de feb. de 2011

Both Sonny and Rich were extremely helpful. Sonny was great to work with as he took me for multiple test drives to make sure this was the vehicle I really wanted, *and* that the vehicle was right for me. They gave me an unbeatable deal on this car. I can't rate them high enough!

ll02132

23 de feb. de 2011

I live in West Roxbury and went to my local Lincoln dealer to buy a new MKX. There was something about the way I was treated that did not feel right, so I left without buying the car. A friend told me about Sentry Lincoln in Medford and suggested I go see Bernie. I was so glad I did! Bernie really took his time explaining all of the options to me and made me feel very comfortable with the car and the price I paid. I was not one bit intimidated and felt like I got a great car at a more than fair price. The other people at Sentry also came across as very friendly, professional and polite. I love my new car, and tell all of my friends that if they need a new car they need to go see Bernie at Sentry!

KALANI30

23 de feb. de 2011

I have been going to Sentry Ford for 12 years. I have bought a couple of cars there and have had all my cars serviced there. Paul Kavanagh is one of the nicest and professional service person I have ever met in a dealership. His customer service skills are to be commended. He is very knowledgable about vehicles and always has the customer's best interest in place. I am recommend Sentry Ford in Medford, Ma to everyone I know and work with. If someone tells me about a car/truck problem I immediately call Paul Kavanaugh for a solution. From the time you call to your arrival and departure always the staff at Sentry Ford is just the best. My next vehicle will again be a ford and I will purchase it at this dealership because of the honesty and professionalism I receive as a customer.I am glad I had this opportunity to express my opinion about Sentry Ford, Medford, Ma.

dw02151

22 de feb. de 2011

Helena was very helpful when requesting pricing via the internet and once I arrived at the dealer. Once I received the information and went to the dealer, I worked with Manny Pina whom was very helpful and knowledgable about the vehicle. He was also very professional and didn't try to push anything on me that I wasn't interested in which makes dealing with purchasing a new vehicle easier to deal with. I would recommend dealing with both Helena and Manny Pina.

pjd5405

22 de feb. de 2011

I had problems with my 2006 Focus transmission, Mr Kavanaugh and the technician found a minor problem with a sensor and I was on my way in less than 2 hours. I would deffinately go bach with any problem in the future. I .ill also tell my friend and family about the great service

ray011254

22 de feb. de 2011

Sentry Lincoln Mercury in Medford MA has been our Dealership of choice for almost 25 years. We continue to get superior service from all departments we have had the occasion to deal with. Over the years we have purchased in excess of 15 new vehicles personally and through family and friend referals. We have consistently gotten the very best in service and hope t continue this exceptional relatonship.

llatina8

22 de feb. de 2011

Bernie and Enio made this experience a comfortable fit. This was my first time buying a new car and I was nervous and also feeling a little vulnerable but Bernie made me confident in my decision to buy a Ford and Enio made me understand the new features in my car completely so I could use all the equipment without worry. My overall experience was positive and fun! Thanks to both of them I am driving a new Ford Focus with all the latest devices!!

Landis717

18 de feb. de 2011

The entire experience was easy, and enjoyable! Easy to get a price, easy to order the car, easy to get the paper work done. Easy to have the new features in the car described... everyone was pleasant and I left feeling thrilled iwth my new car. (Setting up the Lincoln web site, done right there - all of it, was truly effortless!)

Mellie

14 de feb. de 2011

I have been a Sentry customer since 1993, first for service then for sales. My family has purchased 5 new cars, 2 Taurus, 1 Freestyle, 2 Focus. The most recent, for my son was seamless. Sal was great showing him the Sync system and all the features. Don got him a loan (without me co-signing) at a great rate. I tell all the people that I work with and all the parents my daughter plays sports with to go to Sentry. Many of them have done so. Thanks again Sentry for the super service. I'll be bringing my Freestyle in for its regular visit soon.

mmcgrath123

14 de feb. de 2011

I have bought my cars at Sentry for the last 10 years or so and had service done on my cars at Sentry for the same amount of time. The people are great and are really helpful. They explain what needs to be done and are quick and curtious. It is always a great experience working with the.

dave haggerty

13 de feb. de 2011

Vardan was great. He was very patient and took the time to show us several cars before we settled on the car we wanted. We love our Escape. We were not pressured at all. On delivery Vardan took the time to review and explain all the paperwork and he spent all the time we needed to learn all the features of our new car. AAAAAAA+++++++

mmcdavitt

12 de feb. de 2011

our whole family has purchased cars from Sentry Ford, we have always been happy with the quality of the customer service, the cars and any work we have had done at the dealership. They are friendly, professional and extremely helpful. We have purchased new and used vehicles, and the fact that all of the used vehicles are throughly inspected was important to us.

mlpdjp

10 de feb. de 2011

I have purchased multiple cars from sentry ford and have had a fantastic experience each time. I am always treated well from the start to the finish of the process. I love my 2010 Lincoln MKX and have nothing but good things to say about both the sales and service department.

LUPEA315

25 de ene. de 2011

My husband and I just went there to purchase a new F150. We have purchased our previous cars from Sentry Ford in the past. We ended up buying not only the F150, we also purchased a new Expedition. We were pleased from start to finish. Sal and his team were very well informed, friendly, they made us feel (not only knowing us by name) like we made the right choice in going there, I would recommend anyone who would like a new vehicle to take the time and go to Sentry Ford. You will not be disappointed with Sal or his team. Also, one last note the Service department they were just as happy for us. We have always serviced our cars at Sentry Ford.Thanks

BILLGIG

16 de mar. de 2010

I recently brought my 2008 Mercury Sable in for routine service and for a power heated seat problem. During their inspection they found that my rear brake discs were worn beyond specs and not warrantied. Since the car has about 20,000 miles on it, they went out of their way to contact the Mercury people to argue that the discs should have lasted longer and they succeeded.I must commend both the service manager and the service representative for their sincere interest in keeping the customer happy. They also fixed the heated seat problem while the car was having the brake discs changed and that saved me bringing the car in at another time which is another mark of their customer oriented service philosophy.The service people at this dealership have always treated me with great respect and I feel comfortable bringing my car there. I have brought several new cars from them and I expect to buy more in the future.

charles oconnell

26 de feb. de 2010

my wife and i have been customers of sentry 4 years now. we've found the sales people to be friendly rather than pushy.when the lease expired on our ford fusion we also found your finance people to be extemely helpful.the service on both our new focus and our leasded fusion was exceptional. the staff couteos and freindly and eager to help save money.my wife and i are looking forward to buying our next new car at sentry for all the above reasonssincerely,charles o'connell

delucia2

22 de feb. de 2010

I originally came into Sentry to purchase some bulbs as my rear blinker had burnt out. I was going to replace the bulb when I got home. As I was about to enter the parts department, I ran onto Enio Drummond, the salesman who sold me my Escape. He told me he thought bulbs were covered under the original warranty which I still had. He brought me to Bob Marshall who verified as such and I told him I probably could not leave the car that day because I had to pick up my son from work. Bob guaranteed me that the work would be fixed on time and it was. My thanks go out to both gentlemen in expediating the process.Fran DeLucia

helena carlson

4 de feb. de 2010

i started my purchase with manny- very low pressure i needed to think about my purchase- when i went back to the dealership manny was off so billy helped me- they were both knowledgeable and pleasant- extremely personable and very low key- they answered all my questions (and i had a lot of them) with patience and courtesyi will definitely refer this dealer and these sales people to my friends