Brandi

7 de ene. de 2016

My experience couldn't have been any better. Fred White was my salesman, and he did a great job! I was extremely nervous about my new purchase but he did a great job of walking me through the car buying process. I have only bought 2 new cars in my life and both where from Serra Chevrolet in Bartlett. BTW I LOVE MY NEW CAMARO!!!

Keith

2 de ene. de 2016

This was the absolutely by far the most pleasant, organized, experience we've ever had at any dealership!!! Very pleased w/dealership, salesman, finance...etc

Vickie

31 de dic. de 2015

Excellent service as usual. We have been doing business with Serra since 1997 and will continue to do so because of their friendly staff and professional service.

Gary

24 de dic. de 2015

Paul Seward is an excellent salesman. Paul understood my needs and knew exactly how to be sure I felt valued as a customer. If anyone is interested in purchasing a vehicle be sure to ask for Paul. I have purchased several vehicles from Paul. He will treat you fairly.

Casey

21 de dic. de 2015

I had my Tahoe towed into the dealer. I had blown both left tires. You guys got me up and running in no time at all.

Percy

20 de dic. de 2015

I was really impressed with the honesty of the contact person Tyler and the service person about their recommendation. Most people try to make the most money even pretending something else is wrong thats not Thank You SERRA

Connie

15 de dic. de 2015

Tyler is an awesome representative for Serra. He goes the extra mile. For instance, he asks the people that change my oil to put in extra paper floor mats. Sometimes it is the small things that matter the most.I can't say enough about Paul. He helped me out when no one in the service department would pick up the phone....maybe because it was 17:15 and almost quitting time. My car wouldn't start and I needed to tow it in and get a car to drive while the crew figured out what to do with my Cruze. I was calling to make sure that I could bring it in and pick up a loaner car so I could be at work by 6. I called Paul and he got someone in the service department to answer my call. My car was towed. And I had a loaner in record time. I clocked in at North at 18:17.Thank you again Serra team for making the car situation less painful and the day a lot less stressful.Connie

Daniel

12 de dic. de 2015

Rick Creel did absolutely a great job! My fiance and I had looked several weeks and talked to several salesman and Rick was the only one to actually listen and determined to find exactly what we wanted! Definitely will be back in the future and will recommend everyone to Serra Chevrolet!

Emil

5 de dic. de 2015

Seems like if you have two hour wait times it would be pudent to hire another technician. I can comment on this last visit, but the reminder stickers only last a few days befor falling off.

Donna

2 de dic. de 2015

I took my car in , no questions asked. I was called every day letting me know how things was going with my car. Great service team and manager.

Derek

2 de dic. de 2015

We recently bought a new car for my wife and the biggest reason we bought it from Serra in Bartlett is because of Tyler Birl in the service department. He has taken care of my car for 5 or 6 years now and ALWAYS does an exceptional job. This experience was excellent as well. My car is now 10 years old and if he is still at Serra when I get a new one, I will buy from Serra again.

Michael

11 de nov. de 2015

I have purchased 2 vehicles from there in the past 3 year and have been completely satisfied with the customer service and work from the service department.

Guy

5 de nov. de 2015

The guy in Service department took down information and did paperwork soon after I got there for car's first servicing from May 2015 when I purchased the car. There was less than an hour wait while they got car serviced. I am very pleased with the service 11-3-15.

Jefferson

26 de oct. de 2015

I had warranty work performed at Serra Chevrolet. They provided a loaner car during the service period. The service advisor exceeded expectations on providing customer service.

James

25 de oct. de 2015

My service was an oil change covered under the 24 month bumper to bumper service plan. I was courteously treated and the work was completed in a timely manner. Best of all, there was no charge.

Richard

24 de oct. de 2015

Although the repairs were expensive they were required, Tyler was very professional, accurate in price and time required to complete the task, also prepared me a estimate on my next visit which is a major update and services required at 176,000 miles.

Jerome

22 de oct. de 2015

I took my car to two other dealerships and could not find out where my car was leaking this oil from. but when I got to Serra Chevrolet they found the leak with no problem and fixed it, so I am very happy.

Pat Isabelle

20 de oct. de 2015

After 3 attempts to have minor problems addressed, to include an oil change, a tire repair, and recall issues, we found ourselvess waiting 6 hours for nothing on the first attempt. Were talked into returning and found ourselves picking up a vehicle the vehicle afetr a full day with no results, and a third time of being talked into coming back after we promised them we would not, our mistake entirely there, found the vehicle being serviced 5 days later. We had to call in to verify completion or hear the next story day after day. The vehicle was returned in filthy condition with grease marks on the bumper and a razor blade left inside. We had appointments for all three occasions. We even had to walk out back and retirieve the vehicle. This was in the course of one year dealing with a dealership we purchased the vehicle from. If more customers would speak to these matters, the owners would not assume their success rate was as high as it seems. People tend to walk away and not deal with the situation anymore and apparently this is acceptable to this dealership. Not only will we not return, but will advise all in our circle and theirs not to solicit this dealership.

Amanda

13 de oct. de 2015

The communication with my vehicle repairs was top notch. I believe that is one of the best things that someone can ask for. I worked with David in service and it was easier to continue to leave my car there due to a back up of vehicles, simply because he called me and kept me in the loop. Thanks, Mandie Jo

Shundalin

11 de oct. de 2015

Jason provided excellent suggestions when dilemma presented. He also demonstrated exceptional leadership in dealing with the matter in a wise compassionate manner.

Harry

3 de oct. de 2015

Salesman (Paul Seward) very knowledgeable and helpful throughout the process. QExcellent service I getting requested add ins completed in a timely manner.

Darrell

2 de oct. de 2015

Leon Permenter seemed genuinely interested in my success with this purchase. The team was excellent in understanding my needs and concerns.

Everett

28 de sep. de 2015

Serra Chevrolet is a great dealership to get any vehicle from. Every employee that I have encountered has been all smiles while assisting me with any questions I ask.

Talmadge

26 de sep. de 2015

Walked in the dealership and was immediately greeted by Leon. He ask me what i was looking for, I told him a white camaro ss with a 6 spd trans. Well, I ended up getting their Commemorative edition camaro ss. It was exactly what I was looking for in every way, interior, exterior, transmission, everything.

Chris

25 de sep. de 2015

Service people were very friendly, recommended the service I needed and gave me an estimated on completion that was spot on.

Sandra

18 de sep. de 2015

It was a great help to just drop the car off and use your shuttle service for a ride to and from the dealership. Since, that is no longer available. Will consider other options on my next new car. Looking at the new Camaro, which should be out soon.

Bryan

17 de sep. de 2015

My coolant was leaking which was causing my car engine to overheat. My service consultant Tyler was amazing in helping me with my issue.

Carla

12 de sep. de 2015

I had a wonderful experience at Serra. I was there for servicing on my Cruze, when I decided to go look around to see what was there in vehicles. Gary was very helpful with showing me the two vehicles that I was interested in. I really wasn't looking to buy at the time that I went in, but it worked out and had he not shown the interest he did, I probably would have just kept the car that I came in with for servicing.

Marjorie

10 de sep. de 2015

Paul was my dealer and he did an excellent job in his customer service. He and the finance manager worked it out to get me the best deal that I could not turn down. He did a great job and I am very satisfied with my 2015 Impala and the patience he had with me being on a walker. He helped me out of the car held my purse and was so patient with my slow movement. I give Paul kudo for a job well done. I would recommend my friends and family to Serra and look for Paul.

Wanda

6 de sep. de 2015

The new hire for the dealership was very attentive and friendly. He gave excellent service. I loved the fast service that I received as well!!!! I only wish that that the dealership had mentioned to me that my oil pressure light was on, but overall the service was great!!!!!!

James

5 de sep. de 2015

Appreciate how the service people kept me informed about the progress and immediately notified me that they could not get to my car on the day I had it towed in.

Tiffany

2 de sep. de 2015

Steve was excellent all around. He was knowledgeable and funny. I didn't feel rushed to make a decision. I actually felt supported. What I enjoyed most was not having to wait so many hours to leave with a vehicle I desired. I arrived at 5:00 p.m. and drove away enjoying my new car smell at 8:30 p.m. Steve rocks!

Mike

28 de ago. de 2015

I dropped off my car without an appointment after service closed Wednesday night. Tyler called me early Thursday morning and let me know he was taking care of it. He called again when it was checked out, and then when it was ready. I drove the car 25 miles each way to work and back in rush hour traffic. Both the cooling and brakes were better than new. Outstanding service from Serra, as usual!

Angela

22 de ago. de 2015

Luckily I arrived early and was second in line to get an oil change. To the best of my knowledge all the items on the checklist was performed.

Shelia

19 de ago. de 2015

They listened to my needs and found the best deal for me without all the drama and without consuming my time unnecessarily.

Trevor

19 de ago. de 2015

Overall the visit was good...my main issue was the number of visits it took to finish all of the work because parts weren't available for scheduled work.

Rhonda

17 de ago. de 2015

i got my oil changed and tires rotated...HOWEVER i had to purchase a new battery before i went to have my oil changed. my blinkers wont make the sound and my radio and clock wont work...so i told the rep that i needed to find out why...maybe just a fuse??? BUT the rep told me that their technicians we're too busy to find out why...SOOO this is my delima....why would a company WANT to push away work??? why couldnt they just check the fuse and THEN say it would have to go deeper?? mind u my car was there all day and why couldnt they look at a fuse??? ya'll should know where the fuse box is faster than me! also this means i have to have somebody come and pick me up and i have to leave my car a whole day again!! no i'll be going somewhere else! then the guy called at 10 and said my car was done and i asked him did they rotate my tires and he tried to say i didnt tell him BUT i did....then he remembered..i didnt get another call to let me know my car was done...i just went after work at 4:30 and picked up my car

Brittany

14 de ago. de 2015

Buying my car was an easy and convenient process. My sales rep, Jacob, was easy to talk to and knew a lot about the cars I was interested in. I'm very happy with my new car and am happy I went to Serra!

Terry

12 de ago. de 2015

Service was good, but why does the service staff think they have to readjust the scene and all the mirrors? When I got in I had to readjust everything which once you get things like the mirrors and see adjusted I like to leave them that way.

Barbara

12 de ago. de 2015

Took longer than expected - wish that someone had updated me as to what was going on and how much longer it would take. Came in for oil change - did not know they were going to do additional work on car until I looked at my ticket as I was leaving. They were extremely busy...

Ashley

12 de ago. de 2015

I received great customer service, although the dealership was very busy they day I went, each person I encountered showed that they were working hard to make sure everyone was completely satisfied.

Joanne

8 de ago. de 2015

Service personnel were polite and helpful. Work was performed well and on time. Digital dash indicator was defective or not communicating with computer.

William

7 de ago. de 2015

Rick was the best salesman I have met. Perfect demeanor. It would be your mistake to not put him at the front door to meet and greet everybody.

Tasha

6 de ago. de 2015

They were GREAT when I had a horribly I convenient issue with a used Uplander I had just purchased. Help, Turn Around Time, & repairs, cost & every 1 I delt with was AWESOME! Considering a bad experience I had with a recall on my Chevy Cobalt (that I am still very displeased over), the Staff did a wonderful job & I never even saw the guy I had the really bad experience with.

Glen

28 de jul. de 2015

had 8:30 appointment, arrived at 8:25 and was seen immediately...wish they could have checked my engine light..told me they couldn't do that until the following Tuesday..

Donald

24 de jul. de 2015

Had my 2012 equinox service. Called Tyler Birl - service consultant explained my service requirements, he set-up a time for me to bring my SUV in. arrived at 08:30 and out by 10:30. friendly staff, clean building.

American

22 de jul. de 2015

I made an appointment to drop my car off to have some recall work done and oil change. I was please with the service and the personnel that help me. I've used Serra Chevrolet numerous times and always have been pleased with their service dept.

Sheila

21 de jul. de 2015

I get all of my oil changes there. We have 5 cars in the family that are serviced there. They got me in and out soon.

Gregory

16 de jul. de 2015

Steven was an amazing salesman. He worked really hard to get me the deal that I wanted. I got the truck I love at the price I wanted. Could not have asked for a better car buying experience. This is my first time dealing/buying from Serra but it won't be my last. Great all around experience.

Leonard

10 de jul. de 2015

I am puzzled by what is continuing to happen when I get an oil change at this location for the past 2 visits. In fact, this is the 2nd time I've attempted to have my oil changed for the "6 quarts of 5W30" which is what my engine states is required. Yet my receipt states 5 quarts. Obviously, your mechanic failed to drain it completely in order to hold 6 quarts. My daughter took this in for me and stated to the Service Tech initially to 'please add 6 qts, not 5 as required for this vehicle.' The Service Tech told her he was not aware of this type of engine requirement so he would have to let the mechanic know. After the oil change was complete, she drove out and had to return because once again, they only put in 5 quarts. The mechanic showed her the oil dipstick and it looked full, and he did not want to put any more in because it would mess up the engine. That is understandable, however, the handbook for this car clearly states, "6 quarts of 5W30". I would appreciate your department looking into this engine requirement for my Equinox LTZ V6 as I plan to continue returning here for all my service maintenance. Thank you.

Nancy

9 de jul. de 2015

Fast and pleasant. Routine oil change and phone call in advance helped me time visit for quickest turnaround. Service was completed faster than expected.

Noel

9 de jul. de 2015

Came in to get my Cruze serviced and was taken care of like my car was priority. Tyler always takes care of business for me and is exceptional. Technicians like him are why I trust Serra with my vehicle and maintenance.

Gary

8 de jul. de 2015

Courteous, professional. Were ALL of the Serra employees that I came in contact with. I will use Serra for future service needs!

Bryan

6 de jul. de 2015

They are great people and went out of their way to help me. They continually called me to keep me updated with the repair process on my truck.

Eric

2 de jul. de 2015

Had a oil change. Done in a timely manner. Consider taking out the paper you put into the floor for protection and the tag on the mirror after the last person leaves the car.

Pearleane

29 de jun. de 2015

I was there to have my oil changed. I was in and out less than one hour. I consider this as great customer service.

James

13 de jun. de 2015

It was good took care of everything I needed, and things did not go as planned but came up with a great solution very happy!!!

Linda

11 de jun. de 2015

My experience with your staff was wonderful. I went in feeling very nervous because I have less than perfect credit. My salesman assured me that everything would be ok and it was. Your staff went the extra mile to have a satisfied customer and they succeeded. I look forward to doing business again at Serra Chevrolet in the future.

Kenneth

11 de jun. de 2015

Everyone I met was very nice. I found the web-site and was helped immediately by the chat feature. Team members were quick to help me and return calls in a timely manner. Over-all great experience.

Danielle

10 de jun. de 2015

Everything was a breeze, I was in and out in no time. Staff is professional and friendly. Facility is always clean. I've purchased my car brand new from this dealership 3 years ago.. Exceptional customer service

Joesph

9 de jun. de 2015

My salesman Mr. Eric Mckenzie was knowledgeable on the vehicle that I wanted to purchase. and he helped me out a lot thanks to all the employees at Serra Chevrolet

Richard

4 de jun. de 2015

I have never had a bad experience at Serra Chevrolet. I have purchased 4 Equinox and recieved nothing but the best service. Your Service Department goes above and beyond what is expected, especially Bryan and Tyler. They are a true asset to Serra Bartlett. I do and will continue to recommend Serra Bartlett to my friends, family and others. "Find New Roads" because all roads lead to Serra Bartlett.

Rhonda

1 de jun. de 2015

My oil changes have been on Saturday and I live 1 hr away. IT would be great if you could have a designated driver to drop people off somewhere nereby and.pick up when vehicle is ready.

Lynette

29 de may. de 2015

Was a good experience. All went well and I was able to get the car I wanted within my budget.

Peggy

25 de may. de 2015

My request to look at a couple of items and take care of them in addition to oil change. That request was honored!

Thomas

24 de may. de 2015

I was received and treated with the utmost and I truly appreciate all the help that I was given on this visit it was very quick and I thank the technicians for their good work.

Ellenore

22 de may. de 2015

Paul was very helpful and attentive both to myself, and the other customers whom he was attending to during our transaction. He had a good balance of business and small talk and everyone at the place did their jobs efficiently and in a timely manner to ensure the best experience possible. Franco was also very attentive in explaining all the finical aspects of our transaction, add ons, and helped us weigh the pros and cons of each to make the best informed decision we could.

Scott

21 de may. de 2015

Darnell was absolutely awesome to work with. Never pressured me into buying what the dealership wanted me to buy. But what I wanted me to buy the car I wanted. Never tried to handle me and that was great. My whole experience was just great.

Jerry Or Theresa

21 de may. de 2015

The experience of purchasing a car at Serra Chevrolet was painless and wonderful. You cannot find a dealership that in more concerned with meeting your needs and assuring that you have a more then satisfying sales experience.

James

16 de may. de 2015

Difficult, intermittent problem with air conditioning. We are disappointed that you were unable to fix it after a $800 bill. We will bring back and hope for a good resolution.

Melissa

14 de may. de 2015

Very smooth process from start to finish, easy in, easy out and repairs have been confirmed to have eliminated the concern.Thanks so much Serra Service Department for making my warranty repairs hassle free!!

Cynthia

12 de may. de 2015

This was by far the best car buying experience we have ever had. Paul Seward is just an excellent and personable salesman. Franco in finance made signing all those papers much less painful. They are definitely a dynamic duo!!

Melissa

1 de may. de 2015

Excellent from drive in to drive out, my pre-appointment was acknowledged and acted upon immediately. All the service techs were on top of their game last Wednesday!! Which also happened to be my Birthday, so speed was of the essence, shopping to do!!

Gary

1 de may. de 2015

Brian and Jason went above and beyond to make sure I received excellent service by consulting with GM technical in order to assure my issue was resolved.

Sherry

25 de abr. de 2015

What would I do without Serra! Brian and Tyler in the Service Department have been terrific to work with in handling all my car needs, checkups, etc. I couldn't ask for better service.

Wilma

23 de abr. de 2015

well it was time for my oil change and when i got there i inform that my car was up for recall repairs an we made a appt for the next week which was good for me

John

22 de abr. de 2015

My experience is not complete (a part is being ordered to fix a defective component on our recently purchased Tahoe); however, the initial experience was quite pleasant. Very professional and cordial service department...

Paulette Or James

22 de abr. de 2015

When my 2013 Volt quit running while on the Hernando Desoto bridge at 1230am, OnStar called a wrecker and stayed on the line until the wrecker arrived. He took the car to Serra early Saturday morning. Serra furnished a loaner vehicle for us and began work to determine the cause of this major and dangerous breakdown. I believe they took every step to insure that the vehicle was properly repaired and to insure our safety. The fact that the vehicle stopped running is a great concern especially since it had less that 27000 miles on it at the time of the dangerous breakdown. The car now operates properly and Serra has done a good job of assuring the vehicle will remain in good working order for years to come.

Jerry

20 de abr. de 2015

service department has always been great and have taken care of my problems and concerns. i know at times there can be an extra wait for service but i am told on the front end what to expect.

John

20 de abr. de 2015

The only thing is if you put on the work order that your going to rotate the tires please rotate them. It was never done. The reason I know this is my back wheel is scratched and in same place when I got home.

Steven

17 de abr. de 2015

Josh called me after I made an online appointment the same day; I went in the next morning and was in and out of the dealership in less than 2 hours. Wow, now that is service!!

Glenda

13 de abr. de 2015

I had to have an exhaust manifold replaced under warranty - they did not have anyone to talke me to work and gave me a rental car to help out

John

12 de abr. de 2015

Recall service performed in a same day manner. I was expecting at least 2 days on it. Very courteous service personnel too.

Aubrey

8 de abr. de 2015

It was very timely. The service manager was supper nice and handle my concerns perfectly. I would recommend Serra Chevrolet to my friends and love ones.

John

7 de abr. de 2015

My only issue was that the mechanic got grease on the carpet as well as the door surround on the drivers side and part of the door panel. In their defense ..when I pointed the grease out, they took the car back and did a little to remove the grease (without much luck) I have a degreaser that I plan to use on the areas mentioned. Other than that I was very pleased with the service.

Deborah

28 de mar. de 2015

Always pleasant, friendly and helpful. They are a wonderful group of men who do a job. I love going there and will continue to do so and recommend them to all of my friends and family.

Brandie

28 de mar. de 2015

My latest purchase was a 2015 Malibu and once again Darnell came through with top notch service. He is always very knowledgeable about every feature on the car and will go out of his way to make sure your car buying experience is as smooth as it can be.

Jenny

28 de mar. de 2015

Once again the guys at Serra did an amazing job on my car! I only bring my car to them for anything.

Brandie

27 de mar. de 2015

This is the third car that I have purchased at Serra Chevrolet. The first time I ever stepped foot on the lot a year and a half ago to buy a new - used Malibu I encountered the nicest salesmen, Darnell. He was very knowledgeable about the car and made the buying experience easy. Well, my daughter turned 18 this year and needed a good car so we went back to Serra because she wanted a Cruze. Darnell helped her get what she wanted and made her very first car buying experience nothing short of a walk in the park. As you would have it, that gave me the new car bug, so I went back a few days later and traded in the 2012 Malibu for a 2015 Malibu. I absolutely love my new car and will continue to buy from Darnell and Serra Chevrolet. They go out of their way to make you one happy customer.

Shawn

22 de mar. de 2015

While i was pricing around with another dealership, I came to Serra. Paul Seward knew exactly what i wanted, and put me in that vehicle within two days. He gave me a better price and more Features in the vehicle i wanted. He was very knowledgable. We have bought 2 vehicles from him so far, and will continue to keep buying from him at Serra Chevrolet.

Tahwana

20 de mar. de 2015

The people are very nice, my only complaint is.I think they should have an express oil change line.My understanding is , a oil change only takes 10 minutes. Waiting two hours for just that is ridiculous.

American

19 de mar. de 2015

We've been bringing our company and personal vehicles in Serra for several years and have always been treated with quickness and kindness. We will continue coming in for service.

Andrea

18 de mar. de 2015

I was in and out for my 1st oil change and I love that! I know I wasn't there 30 minutes.

Nicholas

18 de mar. de 2015

They patched my tire, changed the oil ,and rotated & balanced my tires. All-in-all they didn't have my car for long. I dropped it off around 12:30, and got a call to pick it up around 4.

Justin

18 de mar. de 2015

My car is still not right but the service manager Jason has been very helpful. I'm going to have to take the matter up with GM itself unfortunately.

Gary

13 de mar. de 2015

Brian Crisp did an excellent job of understanding and making sure all of my needs were taken care of promptly and efficiently. Jason Blurton, the service manager, made sure to stop by and visit with me about the service work performed. When I bring my vehicle in for repairs or service, I feel like I am being taken care of by friends, not just employees of a business.

Jeff

10 de mar. de 2015

We had a specific need do to being on a limited income since I retired. Every one went out of their way to help full fill that need. We cannot say enough about the awesome experience and how helpful and honest every one was , especially Steve Labouve and Bob Pollock.

Stephen

10 de mar. de 2015

Told me 2.0 hours to sevcice my truck. Took only one. Samart! I've heard of a guy who was sellimg Ice Crema cones, and took off some to make sure they didn't give to much away. The guy that had the longest line was the guy who put some on!! Thanks.

Rhonda

2 de mar. de 2015

as far as the service it was great.....HOWEVER serra has quit giving rides to and from work! boy does this ever SUCK!! that was the main reason that i loved coming to the dealership...NOW i have to make arrangements for someone to come and pick me up and take me back to the dealership to pick up my car! what a drag!

Frank

25 de feb. de 2015

Everyone is very courteous and friendly. Immediately upon my arrival they knew who I was and checked my truck in. Knowing the repair was going to take majority of the day they offered me a ride to where ever I wanted to go or a courtesy vehicle to use. I elected to take the courtesy vehicle which was a new Silverado. Upon completion of the work they called me. I went back to the dealership and returned their truck and got mine back and repaired.

Joe

25 de feb. de 2015

Pleased as usual, Josh even stayed around a little later so I could get down to the dealership and pick up my car, I appreciate that.

Jennifer

24 de feb. de 2015

I came in for an oil change and a tire rotation. The wait time was a bit long (it was a Saturday), but I was told up front it would be a couple of hours. If there was any way to come into a dealership and get the quick lube experience that would be great! (Ford is getting ready to launch a Quick Lube service at their Collierville location)

David

19 de feb. de 2015

My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction.

OnTime

18 de feb. de 2015

My experience with the dealership is based on the purchase and finding finance and was rated above average. My concern and issue came with our salesman, Leon V. Permenter. We were told that the car came with XM radio with 3 months free only to find out later that no XM RADIO was installed. This is something that the LEON V. PERMENTER should have known being a salesman of cars. Serra did have one installed but LEON PERMENTER refused to HONOR the 3 months free stating he made no profit and lost his bonus. So I just added it to my XM account. STAY AWAY FROM LEON PERMENTER for a nice transaction.

Jane

18 de feb. de 2015

Tyler in Service is an asset to Serra. Took several phone calls from me before I was able to drop truck off. Reassured me that the problem was not an immediate emergency, however once problem became more severe, he had a loaner car lined up for me the next day. Excellent team member and should be rewarded!!!

Sherry

17 de feb. de 2015

I've never had a bad visit to Serra. Tyler Birl in the service department is always professional, courteous and takes great care of my HHR!

Brenda

16 de feb. de 2015

The Service Rep J W Mote did an excellent job. He was courteous and helpful. No, I am not related. We will use him each time we go if at all possible. Personable and kept us informed of what was happening with my Traverse

Anna

14 de feb. de 2015

Love Brian and all the folks in service at Serra Bartlett, but, still think it takes too long to get an oil change. I understood when cars were lined around the block, but, that is not the case now. Won't keep me from coming back to my favorite Chevy dealership!

Michael

12 de feb. de 2015

Only down side was the few that the calculations on the agreement were incorrect. Thankfully the bank found it and everyone was honest enough to correct it

Patsy

8 de feb. de 2015

We have been dealing with Serra for about 20 years and always have a good experience. We drive away feeling great! We deal with the same salesman (unless they leave) and Paul Seward treats us like a "real customer".

John

5 de feb. de 2015

It has been a pleasure to deal with Serra. I don't think I have ever had an agency that I felt as strongly about--and at my age, I have had many car agencies. I have already said to people that if I ever bought another car, it would be from Serra--All because of my experience several times with your service department.

Georgia

4 de feb. de 2015

The salesperson was very knowledgeable and helpful. They didn't try to put me in something I didn't want. That have been the experience I had on other occasions.

Patricia

2 de feb. de 2015

Very busy for a Saturday but they were able to service my vehicle and get two recalls completed. Able to get several things taken care of in one trip.

Linda

20 de ene. de 2015

I had a serious problem with my Equinox and drove to the dealership before it closed on evening a couple of weeks ago. The gentleman who checked me in took good care of me and made the request for a loaner vehicle. It was so reassuring to qualify for a loaner vehicle since we live in Atoka and my husband would have had to drive from there to get me. I must say however, it was a little intimidating when I returned the loaner car and was told to stand right beside it while an individual walked around it to inspect it for damage. I wasn't going anywhere until I paid for and received my vehicle. It looks like I could have been told to wait in the waiting area while this inspection took placed. And by-the way, I inspected my vehicle for damage when it was pulled around too. Too Bad I couldn't have had the individual who inspected the loaner to stand by my vehicle while I inspected it.

Shewonna

11 de ene. de 2015

The friendly staff made my decision to purchase a new vehicle easy and less complicated. Thanks and keep up the good work.

Stanford

7 de ene. de 2015

You guys have the best detailing I have ever had the pleasure of experiencing. Everytime I have brought my car to Sera for detailing they have done a phenomenal job! It's spotless like I just drove it off the lot brand new!

Barbara

2 de ene. de 2015

The saleman was so kind. He called to let me know I had to pay for the oil change. And did it for me and had it ready when I got off work. THANK YOU.

Tony

31 de dic. de 2014

I had been considering a new truck purchase for a couple of months. I ended up looking on line and in person at about a dozen dealers. Three dealers including Serra Bartlett had the type truck I was looking for. I went to Serra and found the truck I was interested in on the lot. After inspecting the truck, I spoke to my sales person. He was very courteous and was interested in helping me get the vehicle I wanted. I appreciated how easy he made the process. Also, the sales manager and finance manager were a pleasure to work with. They respected me and my opinion during the entire process. I am actually looking forward to getting to know other staff members in parts and service going forward. The one comment my wife made when we returned to pick the truck up was "how nice everybody there was". I hope this is the beginning of a long term business relationship and friendship as well. People return to businesses normally because of the way they are treated. Now days products of any kind can be found at multiple businesses and on line. Customer service and respect is so important to most people, that's what generally brings them back. I will recommend Serra Bartlett to my friends.Thanks,TonyCovington, TN.

Adam

29 de dic. de 2014

My wife and I own 2 Chevrolet Camaros, and I only let the service department at Serra Chevrolet work on them. They are honest, do great work, and are a pleasure to deal with. Tyler was my Service Adviser at this last trip to the dealer, and he was great, as always. I really appreciate everyone's work at Serra. I'll always come back to you guys for any service needs.

Maurice

17 de dic. de 2014

I'm always pleased with the service at Serra Chevrolet, that's why you've been my service company for the last six years.

Brad

17 de dic. de 2014

My experience with the service department was good, unfortunately the issue I brought my vehicle to service for was not corrected and I have not had time to bring it back in for service.

Adam

14 de dic. de 2014

Josh took in my 2010 Camaro SS for some repairs, and although the job was a little on the difficult side, you guys did a great job on it, and I'm really happy with the results. Josh stayed in contact with me to ensure that I knew what was going on with my car, and I really appreciate that. I now have two SS Camaros, and I wouldn't let anybody else work on them but Serra Chevrolet. Thanks!

Kimberly

11 de dic. de 2014

I had to have an oil leak fixed on my avalanche and I had a wonderful experience. I was in and out dropping off my truck early enough so that I could make it to work on time. I was also given a choice of vehicles to drive while my truck was being serviced. When I returned the loaner vehicle it was not totally on the same amount of gas as when I got it, however they were gracious enough to not charge me for the gas. They even cleaned my tires/rims while my truck was being serviced.

DreaB

10 de dic. de 2014

Had a good salesman Leon. He took great care of me. It was raining that evening and he drove the cars up so I could look at and look in.

Richard

4 de dic. de 2014

Serra has the best 'Service Department'; you may have to wait in line to get your work done, it's because they are the best.

Steven

3 de dic. de 2014

Tyler handled my service and took care of the issues with my truck in a very professional manner and it is because of service people like Tyler that will keep me and other customers coming back to Serra Chevrolet for vehicles and service.

Judy

3 de dic. de 2014

The guys in the service dept are the Best!Friendly, smiling, on top of your request, quick as lightening!!!!!!!Hats off to Serra Chev for having a great group.........

Richard

26 de nov. de 2014

Excellent service, friendly service advisor.Service technician was spot on in diagnosing problem.Repaired and out the door in under 1 hour.Thanks to all at Serra Chevy

Tony T Rotzoll

26 de nov. de 2014

Everyone was polite and professional. Even though we made an appointment, the car was not ready after the first day. We were called near the end of the day. They provided a loaner vehicle. It worked out.

Donald

21 de nov. de 2014

My '05 Tahoe has only be serviced at Serra Chevrolet since I purchased in '05. No other wrench has ever been on it. Veryhappy with your service. Brian is my go to guy in your service dept.Donald Waters

Sabrina

10 de nov. de 2014

The guys are always professional and courtesy ...although it was busy Saturday morning, I was still out at a decent time.

Paul

1 de nov. de 2014

I showed up unannounced to have the warranty/recall work done on my keys. The service writer first suggested I make an appointment and come back. He thought about it some more and said if I could wait one and a half hours they should be able to get it. I had the time so I waited. I was pleasantly surprised when I was called much sooner because they had been able to get it in sooner and I was able to go on my way.

Frank

31 de oct. de 2014

Josh done an outstanding job. Realizing that he could not have my truck ready that day, he put me into a loaner. He kept me informed as to the status. When I went to get my truck we discovered that he had not put the oil change and tire rotation on the work order. He apologized and said that he could put one of his people on it immediately. I told him that I would bring it back. The next morning when I took it there it put serviced immediately and spent about 1/2 hour there.

Wilma

29 de oct. de 2014

the last time i was there for a oil change i ended up buying a another car for the second time this have happen to me twice so now i stay out of the show room

Robert Reyes

22 de oct. de 2014

I have purchase a couple of equinox 2014 excellent sales staff a follow up service have a very nice expiring 5 star dealer.

Beth

22 de oct. de 2014

When my car would not start they sent a wrecker in a timely manner. They found the problem and reported it to me with the cost. They did repair work and did a test drive only to find another minor problem. Now I feel safer driving the vehicle. Tyler is great at the service desk.

Adam

21 de oct. de 2014

I always bring my vehicles to Serra for service! You guys always do a fantastic job on our cars, are very fair and honest, and remember us whenever we drive into the service lane. I wouldn't even consider letting anybody else other than Serra touch my Camaro SS. I always deal with Josh or David, and those guys are top-notch service advisers. As long as your service department remains at this level of quality, we'll always bring our cars here.Thanks!

Adam

17 de oct. de 2014

I took my Camaro in for its 50k scheduled maintenance. As always Tyler greeted me by name and made sure everything I needed was setup and taken care of. The service dept got my many requests taken care of in a very timely manner and called me once they were done. As always a breeze to work with and my Camaro is happy and ready to go another 50k miles!

Linda

16 de oct. de 2014

I was treated very courteously by JW and Tyler. Also, the gentleman who drives the van got me back to work and picked me up to take me back to Serra to get my Equinox. He is also very courteous. Very good experience.

Marquise

15 de oct. de 2014

Though I don't like the fact that I was told to come pick my truck up when it wasn't in fact ready, I can't complain about the service.

Peggy

15 de oct. de 2014

The issues with the brakes and the cooling system of my car were diagnosed and the repairs were completed by Serra of Bartlett Tennessee with a reduction in the amount owed because the front brakes were not as bad as initially diagnosed. I am happy with the technician's work and the Service Representative's work as he kept me up-to-date in a timely manner and the fact they were able to slightly reduce my bill.

Melvin

12 de oct. de 2014

We have bought several vehicles from Serra Chevrolet and have been very pleased with all the service we have received there. Although our favorite salesman is gone, Thad, we spoke with Daniel Friday and are pleased with his expertise. We will continue to shop and use Serra Chevrolet.

Deborah

8 de oct. de 2014

I had had trouble with my trunk opening in July. I called the manager when it happened again, and he said bring it in at your convenience and we will get it taken care of. I was given a car to drive and they took care of a recall at the same time.

Cathrine

8 de oct. de 2014

I appreciate having my questions answered, service explained without pressure from hard up sells. It's why I come back when I do have other choices.

Penny Ann

7 de oct. de 2014

Great communication in answering questions via text and e-mail. Also took the time after purchase to explain some details on how to operate the vechicle which was very helpful. Would have preferred a larger selection of vehicles to choose from but I understand few of these cars are made.

Richard

3 de oct. de 2014

Their were two recalls on our new Impala, Brian worked it out so both were completed in one visit, great job as always.

Michael

2 de oct. de 2014

My first visit to dealership and was handled in a very professional manner..All services were explained fully and performed in a timely manner..Thank you for doing your job!

Chuck

2 de oct. de 2014

EVERY time I go there they are so professional! First rate all the way. I purchased from a competitor but always go there for all our services. Awesome dealership!

Peggy

1 de oct. de 2014

My problem was solved--a fluid leak, plus I .need work on the brakes. I always know that Serra Chevrolet Bartlett doesn't dream up more work to do than I need. I trust them to treat me well as I am a widow who knows nothing about cars. The tech, Chris Wilson, takes very good care of my car, which is a 1998 Lumina, which runs well because this Chevrolet Dealer takes the best care!!

Steve

1 de oct. de 2014

My dad brought my Camaro for service and the recall. I decided against the fix for the recall, it was minor. I was very satisfied with the service work when I saw the computer read out of all they had done. It was free service for a GM certified vehicle. This is my 3rd vehicle purchased at Serra 1 new and 2 GM certfied.

Lauren

30 de sep. de 2014

Every employee was friendly and extremely helpful. The day I was in they were very busy and they still had great customer service! Tyler was the employee who helped me And he was great!

Debbie

30 de sep. de 2014

The staff was friendly. The wait time was long but unfortunately that is something that happens on Saturday mornings due to large crowd of customers. The waiting area is large with free coffee for those who drink coffee. The bathroom facilities was clean as well. I will continue to come to this location to have my truck serviced.

Cassandra

25 de sep. de 2014

Serra has always taken care of my vehicles. They do so on a timely fashion, and the staff have always been considerate and friendly.

Mitchell

17 de sep. de 2014

Everything was fixed in a timely manner and it was an overnight fix so I was given a loaner in which made it convenient for me to get around until my car was done

Cullen

12 de sep. de 2014

My salesman Paul Seward was the most pleasant salesman i have ever dealt with. There was absolutely no pressure and the finance lady was so pleasant and she didn't pressure the extra add ons. I will definitely do business with them again and recommend them to all my friends.

Robert

10 de sep. de 2014

Brian handled the whole thing perfectly. The cost was a little high to plug in a spark plug wire that came loose but since I got to use a loaner car I am ok with it.

Steven

5 de sep. de 2014

I have been there several times for Service and the team is always great and takes care of business as promised. Great Job!!

William

5 de sep. de 2014

It was ok I was there for recall and oil change to 31/2 hours but that was not to bad.

Quincy

1 de sep. de 2014

Experienced an hour long wait although I had an 8am appointment. If appointment times are irrevelant why provide customers the option to schedule them, it becomes an inconvenience for the customers whom have already scheduled appointment times.

Richard

30 de ago. de 2014

Over the past sixteen years the Badour family has always purchased band serviced our Chevrolets from Serra, the reasons are simple longevity in Sales under Paul Seward, Service under Brian Crisp, both professionals and truly exceptional in their expertise!

Deborah

29 de ago. de 2014

Very positive experience! Our sales consultant, Paul Seward, was excellent. He was knowledgeable, helpful, and patiently guided us through the whole car leasing process. He was available to answer questions and conducted a diligent search to locate the car we wanted (make, model, color, features, etc.). We never felt pressured and Mr. Seward also went out of his way to accommodate my husband who is handicapped so that he could be fully involved in the process.

Kelly

26 de ago. de 2014

josh in the service department was very and nice and kept me informed on what was going on with my car!!!!!

Jack

24 de ago. de 2014

I was very happy with the way they handle the problem and how fast they got it done. Everyone was very friendly.

Worden

22 de ago. de 2014

Good service. And waiting time was very good satisfied customer will be back for service and recall on ignition switch thanks

Lashundra

21 de ago. de 2014

I was able to enjoy a my wait time in a relaxing environment! It actually didn't take long for my oil change to be finished, as well as, the staff was very nice, and attentive! Especially, J.W. he was extremely nice and very helpful and also patient with me, as I did have quite a few questions.

Michael A. Or Sherr*

21 de ago. de 2014

Service performed at the Serra Chevrolet dealership in Bartlett, TN is always excellent. The time needed to perform the service is on target. We receive emails and letters to inform us of information concerning our recently purchased vehicle (we currently have several from Serra). The sales department folk are always friendly and helpful. We are proud Chevy owners and will continue to drive Chevy's. Just hope the recalls slow down a bit...lol

MikeC

17 de ago. de 2014

I have over 193,000 miles on my Suburban. Serra seems to keep knowledgeable service advisors and technicians. I don't trust my Suburban to anyone else. While GM could do a better job building cars, I believe Serra can keep it in top shape better than anyone else. They do it right the first time, and Tyler is always courteous, professional, and keep me informed.

Justin

13 de ago. de 2014

My prior visit was not that exceptional; however, Jason in service took personal time out to ensure that he addressed ALL issues that were left on the table. His communication, attention to detail, and customer focus has won me over and in the midst of Raleigh with multiple customers still manage to deliver great service. He deserves to be recognized.

Gail

13 de ago. de 2014

Paul Seward was outstanding. He had papers and financing ready. The whole thing was seamless. The dealership was friendly and clean and comfortable. I loved every minute of this experience.

Grant

12 de ago. de 2014

I really enjoyed the experience and never felt like I was being pushed or hustled. I was looking for a dealership I could come back to and I think I have found it.

Richard

12 de ago. de 2014

Serra is by far the busiest service department in the MidSouth! Obviously, they are the busiest because they are the best! I have arrived over a hour before opening to be more than 20th in line. It is amazing how quickly all clientle are checked in. I had a problem with the front end of my 2012 Silverado. Unsure whether or not it was safe to drive, I called Serra. As usual, the entire service department was operating at full capacity! Somehow(!!), they looked at my truck determined that I had a problem with the transmission.Rather than let me drive the vehicle that may not be up to full capacity; they asked if they may keep it and give me a loaner. Nobody gets to touch my truck except Serra Chevrolet. As stacked up as they appeared, my truck was back next day! It was all covered under warranty! Serra is unmatched in Custumer Care & Professionalism!! They have have earned their trust with me!

Kristen

7 de ago. de 2014

My sales person was Fred at Serra Bartlett. He made the transition so painless. I traded in a 2011 Ford F-150 FX2. What the prompted the trade is was due to me renting a Chevy Cruze this past weekend to go visit my son in Kentucky. I fell in love with the car, turned in the rental on Monday afternoon and drove off Serra's lot Monday night with a new Cruze!

John

5 de ago. de 2014

I dropped my truck off Saturday around 1100 without an appointment. Your department was able to squeeze it in on Monday and had it done by 5. While I am satisfied with the service, it is comparable or better than any dealership I have used, there is room for improvement. Very few of your service reps are familiar with maintenance issues related to diesel engines. I described issues with my emmissision system and they did not seeme to understand urgency to get it fixed. I did not want to have my speed limited by the computer and end up stranded because of the faulty emissions, hence why I wasn't going to come back later for the appointment. Again, the tech that worked on it got it back to me in satisfactory time I just wish the face of your department understood all GM products a little better.

Stephen

5 de ago. de 2014

They had to scope my truck to see if something was wrong. They could find nothing and did't charge me for looking. I had a fuel filter replaced anyway. Everything was done as pomissed and on time.

Gerry

31 de jul. de 2014

In and out in a timely manner, work requested was done to my satisfaction, and the waiting room was very clean.

Mary

29 de jul. de 2014

I didn't mind waiting for my oil change and rotating my tires. It took a little longer than I thought I would, but it was before lunchtime. I will be back.

Holly

29 de jul. de 2014

Everyone was very courteous. My Traverse was serviced in the expected time frame. I utilized the transportation service that they offer and was very pleased with that perk!

Nancy

29 de jul. de 2014

Thad Holmes was a pleasure to deal with. It is because of him that we purchased a car at Serra.

Michael

26 de jul. de 2014

Great experience, this was the 4th new purchase I have made at Serra. Jim Horton has been my sales associate for several years and he always makes sure that I get the automobile I am looking for at a good price.

Deborah

22 de jul. de 2014

The staff is always so courteous and willing to give me a loner car while mine is for maintenance or repairs. The AC needed some repair, and it took a little longer than I expected, but I was glad I had a car to drive.

SS Adam

21 de jul. de 2014

Recently, I had to contact Serra Chevrolet about a recall on my Camaro. David Lane was honest and professional, as always. My wife and I always take our 3 vehicles to Serra for service, and our experience is always excellent. The entire service department is the best, and we wouldn't trust anybody else with our beloved GM vehicles.

David

16 de jul. de 2014

I had a recall taken care of, an oil change and a license plate bracket installed on my 2014 Silverado.

Gary

13 de jul. de 2014

Service department was excellent as usual. David Lane does an outstanding job and makes sure all of my needs are taken care of quickly and efficiently

James

10 de jul. de 2014

2 and a half hour wait for an oil change not one time but each time I come maybe the GMCdealers hip down the road can do better

Deronda

9 de jul. de 2014

Though I'm not pleased w/the quality & performance of my vehicle (2013 Chevy Camaro), I am pleased w/the service that I've received at Serra Chevrolet.

Markeshia

3 de jul. de 2014

Mark was great! I have purchased my last 3 vehicles from him and won't want to work with anyone else!

Keith

2 de jul. de 2014

David Lane made this service event (repair to AC & mx items before trip) painless and quick. Fantastic customer service!

Charlotte

27 de jun. de 2014

Tyler was so helpful when I first called about the recall and repair of the rear window washer arm. Everyone at this dealership that I dealt with was so nice and kind. I have been to a lot of dealerships and have never been treated as though they have known me for years. Thank you so much and I definitely will be a customer of Serra from now on.

Mark

27 de jun. de 2014

Brian Crisp does a great job and explained everything to me that my Tahoe needed to have done. Very courteous and thorough, detailed oriented and the service was performed quickly. I love having the appointment ahead of time and the courtesy shuttle service. Thanks !

Wanda

26 de jun. de 2014

My service rep was exceptional. He was very friendly, listened to my issues, repeated them back to me, got them all corrected and was on point with pricing and timing. I will be back!

Deborah

24 de jun. de 2014

I had to schedule for a recall item, and Serra ordered the parts, and then we scheduled a time convenient for me. I was given a car to drive, which was wonderful. Everyone was very friendly, and wanting to make my experience the best it could be. I will definitely go back for any additional maintenance.

Shewonna

21 de jun. de 2014

The internet staff, salesman, and financial closer were awesome. Really the entire staff was awesome, the receptionist, servicemen, and other salesman were inviting, helpful, and appreciative of our business. Thanks.

Winfred

21 de jun. de 2014

Brian, Josh and Trevor made sure I was completely accommodated and taken care of in a timely manor. They're the reason I like Serra Chevy so much

Scharlotte

17 de jun. de 2014

I always love coming in to see everyone. You are ALWAYS friendly and accommodating. And I have never had to wait very long for anything.

Erma

16 de jun. de 2014

The dealership told me it would take 3 hours before they would be finished with my oil change on my car, but it was less time than that and I liked that because I had to pick up my daughter at 12:00 noon. I did not get checked in until around 9:00 p.m. Great Job! Serra Chevrolet in Bartlett.

Richard

16 de jun. de 2014

The man-bashing television show in the courtesy waiting room was less than optimal. It was a beautiful day, I quite enjoyed window shopping on the lot!

David

14 de jun. de 2014

Brian Crisp and Jason Blurton are exceptionally rare talented individuals who were simply amazing. They were extremely accommodating and went the extra mile for me. This is probably the first time I didn't worry about leaving my car at a repair shop for an extended time. I was confident from beginning to end that the problem would be fixed right the first time and it was. I don't know who the mechanic/technician was but he deserves a pat on the back too!

Richard

13 de jun. de 2014

Fast ,efficient. Bryan(t)? is tops on keeping up with my vehicles. friendly ,courteous doesn' t recommend more than I need. The guy deserves a raise and I am not his father-in-law Okay!

Takisha

12 de jun. de 2014

Jim the salesman I was working with wasn't pushy and gave me time to decide what I wanted.Even though I already knew what I wanted before I arrived he wasn't trying to push another vehicle on me. The sales manager worked with me given me what I wanted for my trade in and did not give me that "take it or leave it" attitude. My overall experience was great.

William

12 de jun. de 2014

Well, first of all, Paul Seward sets a new level for customer service! Dealing with Paul was a real pleasure. From the customer's perspective, he does everything right. The service department personnel are courteous and are very good at following up with the customer regarding the status of my vehicle and notification when it's ready to pick up.

Naquessa

11 de jun. de 2014

David Lane was really nice and made my visit a great one. I would most definitely come visit him again.

Lillie

11 de jun. de 2014

As always my experience at Serra Dealership was top notch. The service was excellent and done in a timely manner.

Kenneth

9 de jun. de 2014

Everyone at Sarah Chevrolet were very polite, I talk to technician he was extremely knowledgeable and did the job perfect.

Y.K. Johnson

9 de jun. de 2014

Staff was great. Brian Crisp kept us informed throughout the entire process.

Frank

7 de jun. de 2014

I took my truck in for an oil change without an appointment. It was explained to me that they were extremely busy at that time. I told them that I would wait anyway. It was only a hour and the oil was changed.

Richard

6 de jun. de 2014

Went for reg service. Tech found bad tire and had to replaceWas done timely. Brian Crisp very helpful and personal attention as always . Great team

Gina

5 de jun. de 2014

Mr. Bushart did a great job of making us feel at home during the whole process, and it seemed that everyone was very willing to work with us on getting the pricing and payments that we needed to be able to purchase a car. We went to a total of three dealerships, and yours was the only one that made the experience anywhere near enjoyable. The other two were major hassles, and the salespeople at them seemed to have a disconnect between their ears and their brains because no matter what we said, they kept coming back with offers that were not in our budget. Your sales team however worked really hard to get us a good deal and a great rate on financing. We can't thank y'all enough, and we'll definitely be coming back when we're in the market for a car again.Honestly, the only issue we had was how long the process took, but I'm not entirely sure that that's anyone's fault. It's probably just an inherent part of buying a car. Even so, y'all did a great job of taking most of the stress out of the situation.

Ersel

4 de jun. de 2014

Was well taken care of by Mr. Crisp, Mr. Underwood and everyone at the dealership!Very well pleased with the whole experience!

Linda

3 de jun. de 2014

I found the service people to be very pleasant, and onetechnician ( who happened to walk through the waiting room ) was very kind to answersome general questions I had about my car.

Cornish

31 de may. de 2014

I appreciated the ride you gave me to and from Target while my car was being serviced. I received excellent service.

June

31 de may. de 2014

We were taken care of in a very professional manner quickly and proficiently, the tech stayed working on our vehicle till it was fixed and we could continue our travels.

Sherry

29 de may. de 2014

Tyler & Brian always take wonderful care of me. They always take the time to explain any questions I may have.

Eric

29 de may. de 2014

came in for oil leak repair and service dept was not able to repair. Had to add dye and will have to return car at a later time

Gary

28 de may. de 2014

Service was excellent as usual. David Lane updated me about the progress of my repairs and was furnished a loaner vehicle while the repairs were being completed

Stephen

27 de may. de 2014

Oil Change. You didn't try to tell me I needed a bunch of other stuff! You were timely, and told me exactly what to expect, and you dilivered. Thanks!!

Tracie K

25 de may. de 2014

My salesman went above and beyond the buying process.

Frank

23 de may. de 2014

Very prompt about getting the truck into service and informing me about the length of time the repair would take. I was given a ride home and while there Serra called twice to update me on the repair. Once completed they picked me up and returned to the dealership.

Raymond

21 de may. de 2014

all I can say about serra Chevrolet you have some good employee special Darnell he's a very very very professional good employee and I love serra Chevrolet.

Brian

21 de may. de 2014

The service and employees are very knowledgeable and friendly and are able to take care of issues and see them to completion.

Michael

20 de may. de 2014

As always, the entire staff at Serra was very helpful. Jason Blurton went above and beyond to make sure I was pleased with the service, and even parked my Camaro back in the service lane after the repair because he knew I was concerned about getting a dent or scratch on my car with it sitting on the lot. This type of service is why I have purchased my GM vehicles from Serra since 1996.

Michael A. Or Sherr*

19 de may. de 2014

The staff is always friendly and extremely helpful. I didn't have to wait too long for the oil change and regular maintenance plus they checked the truck for the recall instead if having to come back another day.

Jean

16 de may. de 2014

Thank you very much for being so courteous and kind and taking care if my car! I will return soon to have the other needed work done!

Lillie

15 de may. de 2014

The service that I receive at Serra Chevrolet is top notch. I bought my car at Serra in 2005. I was pleased with the service that I received then and I am pleased with the service now. Keep up the excellent service that you give already.

Bernard aka Badboy50

13 de may. de 2014

I must say this has to be the best dealership in Memphis Tn.I had Kevin as my salesman and was very impressed with his knowledge of the vehicle i wanted.we texted each other the day before i came in to the dealership.Kevin even sent pics of the vehicle i purchased which i thought was cool and guaranteed me he could get me that car,so the next morning I went in and Kevin was there waiting.kevin is a real cool dude and good person all around,then theres Jeff the manager great guy who worked some miracles to make sure I got the 2014 camaro I wanted at the price I wanted.If you are looking for top quality service and professionalism I highly recommend this dealership.Thanks to these guys this was my early birthday present from my wife.

Veleka

12 de may. de 2014

I misread the opening time for the service dept and waited for a while for them to open. The rep promised me he would get me out quickly and that's we he did. I had time to make my next appointment without worry!

Gloria

9 de may. de 2014

I always get good and polite service, they are very fast and accurate with the work that I have done to my car. I always have a pleasant experience when I visit Serra.

Charles

9 de may. de 2014

this time the staff was great i waited no more than 15 mins. thank you mr. blurton and josh, respectfully, charlie p capece

Amie

9 de may. de 2014

Tyler greeted me by name and understood my concerns. I appreciate him getting me in so fast and conveniently as I called the day before about the service recall on my car. Though it was a two hour wait for the turnaround, I was updated in between to let me know the status of my vehicle. That's always a plus! Thanks again Tyler.

Sherry

8 de may. de 2014

Tyler and Brian (Service Department) and Serra have been very good to me for the past 13 years! I can't imagine having anyone else work on my vehicle! While I know the recent recalls have given the service professionals added work, Tyler Birl has been so very helpful in answering my questions and scheduling needed repairs. Thank you very much!

John

7 de may. de 2014

I came in to get my oil changed on my way out of town and was was promptly taken care of. The young man that helped me was very pleasant. I was pleased with every aspect of my visit!

Theresa

5 de may. de 2014

Our car had an unusual problem that Serra figured out how best to fix. They provided us with a loaner car until the part we needed was available at no charge to us. Jason Blurton kept in constant contact with us, updating us even when there was nothing new to report. The whole Serra team made the miserable experience of car repairs so much more bearable by their friendly, helpful attitudes. This is why we continue to buy and service our cars at Serra Chevrolet!

Danyiel

4 de may. de 2014

They were very kind and caring about the car I wanted they really went up and beyond to make sure i was happy and pleased!

DANNY R.

3 de may. de 2014

TYLER B. DOES A GOOD JOB HELPING ME LIKE HE ALWATS DOES. THEY ALL DO A GOOD JOB IN THE SERVICE DEPT.

David

3 de may. de 2014

We have been dealing with Serra Chevrolet Bartlett for many years and always have been treated very courteously and professionally. Paul Seward is our "go to" salesman and we consider him our friend and he willingly goes the extra mile in answering all our questions and often has suggestions as to what we are looking for in the vehicle we want to purchase. Thanks for making our buying experience a pleasure.

Janice

2 de may. de 2014

Mr. Paul Seward is an awesome person & a blessing to have had him helping me with exactly what I wanted.Ms. Hailey is still her sweet personal self as in my previous dealings with her at Serra's of Bartlett. Always a pleasure.

Jennifer

2 de may. de 2014

Everything and everyone was great, except the detail department. They didn't satisfy me when my car came from them. They left dirt all in it. The salesman, Thad was great!

Charles

2 de may. de 2014

I WAS VERY HAPPY WITH DAVID LANG PROFESIONAL AND COURTEOUS TREATMENT. BECAUSE OF THAT I WILL RECOMMEND THE DEALERSHIP FOR ALL AUTO RELATED MATTERS

Linda

2 de may. de 2014

Brian Crisp and David Lane take very good care of me since my husband passed. We bought the car at Serra in 2003 always have brought it in. Always been satisfied. Thank you

Ellen

30 de abr. de 2014

My car broke down Sunday evening I had to have it towed and when I arrived Jim the manager was so helpful I was given a rental car to drive home. The next day when I called to see what was wrong with my car Tyler was very pleasant he called me he found out what was wrong and to tell me I could come and pick my car up. I will not use Country Chevrolet for my service needs ever again. I will call on star and change where I get my car serviced. Thanks again for making my experience pleasant.

George

29 de abr. de 2014

We were stranded on our vacation and your dealership was recommended by Hannah Towing. From the minute we arrived I knew we had come to the right place. Tyler Birl was extremely helpful along with the Service Manager and everyone else at your dealership. Our truck was repaired sooner than we could have hoped for and kept up to date on the repairs. We were back on the road - truck is running great. Could not have had a better experience. Thanks to everyone!! George King

Jim

26 de abr. de 2014

I own a 1999 Tahoe and the majority of work has always been done by the Serra shop. I have a comfort level bringing a Chevrolet to a Chevrolet group of mechanics. Even though the faces have changed during the years, the quality of work has never dropped. I now have 255,000 miles on my Tahoe. I think that explains why I keep coming back.

Linda

25 de abr. de 2014

We needed to have a headlight bulb replaced. The guy told my son it would take an hour and it was just under an hour when he finished. It was a Thursday evening an it wasn't crowed.It worked out great for us. THANKS

Alice

25 de abr. de 2014

It was 5:55 in the evening. Auto indicator informed me I had a low left rear tire. I thought alright the shop is closed, but I'll swing by anyway. Guess what--still open. There was a screw in the tire--fixed within 15 minutes--back on the road again.

Adam

25 de abr. de 2014

I pulled into Serra about Mid-day for an oil change on my Camaro. My usual Service Writer, Tyler, met me at my car and greeted me by name and asked what he could do for me and my car. As always Tyler is on top of it and made sure to see if I needed anything. As well as taking care of my often odd/picky requests with my vehicle. I opted to stay and wait on the car, I wasn't in a big hurry. He advised me of the wait and I was ok with this. While waiting, Rick Creel, the salesman I always use, saw me and came over to check on me and make sure I was doing ok and that my car was ok. The staff go out of their way to make sure the customers are taken care of. I recommend everyone to go to them. The PA system was down apparently as they service writers were coming and getting people by name. Tyler came and got me and informed that the service I requested was done and even checked on the special request I asked for. Once again another great visit to Serra!

Donald

22 de abr. de 2014

Mike Jones was very knowlegable and courteous. Very truthful and a pleasure to do business with. He represents Serra very well.Hope yo do business with him again.

Spannish

21 de abr. de 2014

I am a very detail person, Tyler and Adam did a wonder job to meet all my needs. I have already recommended my friends to the sale and service department.

Toy

21 de abr. de 2014

EVERYONE WAS VERY NICE & HELPFUL. ONLY ONE THING - MY BILL SAID I WOULD GET A SERVICE CARD BUT DID NOT GET IT - I CALLED & SAID THEY WOULD PROBABLY SEND IT-

Stephen

18 de abr. de 2014

Tyler took care of us in an outstanding manner. Kept us informed as to progress etc. He is my service writer!

Karen

17 de abr. de 2014

Oil change is reasonably priced. Everyone is friendly and helpful. On this trip I was in and out pretty quickly.

Lesson learned

17 de abr. de 2014

The sale and was great. Kevin is his name. Sadly the wheel almost came off on the way home. No joke. Wheel bearing was bad and I think they knew it. I found it this vehicle had been return by the first buyer, honestly don't know why. Maybe because of the wheel bearing. The car was also listed with 75000 miles but when I bought it there were 78061 miles on the car. This ruined or aniversay in a nut shell, no trip to Nashville. I called them no call back but they did email me and ask for proof of insurance. Haha.

James

15 de abr. de 2014

To long a wait for an oil change, that really needs to be addressed. Other than that the service was great

Gerry

14 de abr. de 2014

Due to a Re-call, service took longer than I expected, however, I was not charged for the oil change and was offered a loaner car when I come back for service again. Very satisfied with Tyler and Serra Chevrolet Bartlett.

Adam

13 de abr. de 2014

Your service department is the best in town, by far. They know what they're doing, do it in a timely manner, and price their work extremely fair. Also, when I dropped off my SS Camaro for an oil change and some minor maintenance on Thursday, I asked Josh if he could please park it in a safe place after the work was done. When I came to pick the car up after work, it was parked in the very back lot, in front of the new car stock where nobody could hit it. I was extremely happy to see that the extra effort was taken to keep my car safe. I take all my vehicles here for service, and I've never had a less than stellar experience. I will always go to Serra for my service needs. Thanks!

Robert

12 de abr. de 2014

The dealership was very prompt is servicing my truck. I have been coming to Serra for ~25 years and have alway obtained good results.

James

11 de abr. de 2014

being a care giver I have unusual cercumstances to when I can bring my vechicle in and david and serra has been great to work within those times. serra has been the best dealer experience I,ve had by far.

Jerry

9 de abr. de 2014

have always been treated great, always talked over maint that was recommended and any problems i had.maint was timely as promised.great dealership

Walter

8 de abr. de 2014

I thought they told me when I leased the vehicle that during an oil change the car would be vacuumed and washed but I guess I could have been mistaken. Maybe that is an extra service that I have to ask for?

Robert

7 de abr. de 2014

I was late picking up my truck and the service team was very nice and supportive and assisted me with my truck and payout, staying late just to do so.........GREAT JOB!!

Barbara

4 de abr. de 2014

Knowing that I was pushed for time to get to a funeral, the Serra Chevrolet service team made sure my car was finished and ready to go on time. Greatly appreciated.

Mary

3 de abr. de 2014

It was great.. I always brag about how great y'all are.. I have sent several friends and family your way. the Rothenbergers purchased a Super Nice Truck from you back in like March 2013. Thank you for taking care of my HHR.

Patricia

3 de abr. de 2014

Everyone was extremely nice and helpful and I think they did their best to get us the very best deal and interest rate. Our buying experience was pleasant and we love our new truck. Will for sure buy from Serra again.

Donald

3 de abr. de 2014

Had my 2012 Chevy Cruze had a fluid leak. Found to be the water pump. Three hours later was told there are no water pump to be found in your system. Part is on order, when to arrive??????????

Keith

3 de abr. de 2014

Brought my car I had recently purchased from Serra for routine oil change. Was not there very long, and back to rolling again.

Anthony

3 de abr. de 2014

I had sent an email price quote request to you and a dealership in MS and you were very prompt with a response. That is the reason you got my business.

Jerry

3 de abr. de 2014

Your service center completed a procedure on my car that my local dealership said couldn't be done. Your technicians are really good. Without saying anything derogatory about the other dealership, said, "Bring it in Mr. Berry...we'll take care of that for you". In less than an hour, the job was done to perfection. Thanks, Serra Bartlett.

Gary

3 de abr. de 2014

My experience was excellent. David Lane and Jason Blurton saw to my needs professionally and efficiently while maintaining excellent customer relations and communicating with me while repairs were being made.

Mark

29 de mar. de 2014

Well I must say that this was the fastest I have ever got the oil changed in the car !! And it was very nice not to have had to wait for hours on it ! THANKS !!! Now we shall see how it goes with the Truck ;) And we will be bringing the car in for a new Radio at some point before to long ....

Billy

26 de mar. de 2014

waited 2 1/2 hrs for oil change. I tried to make an appt but was told that service dept. does not make appts. Big mistake.

Carla

26 de mar. de 2014

Would have rated experience excellent but time it took for oil change and tire rotation was pretty long. It was 2 1/2 hours but they were very busy.

Brenda

21 de mar. de 2014

I called with a problem my vehicle was having and was immediately given a loaner to drive while my car was being fixed.

Linda

21 de mar. de 2014

I was told that the service that needed to be done on my car was going to take a few hours; they told me that they had a shuttle service that would take me home. I took advantage of this. When they called and told me that my car was ready for pick-up, I asked them to have someone come and pick me up. The shuttle driver came in just a few minutes. It was nice to have this service available so I could go home for a few hours instead of spending that time in the waiting room of the dealership. Once again Serra Chevrolet Bartlett's service was a good experience for me.

Jean

20 de mar. de 2014

Serra came within our price range after we communicated our budget ceiling. We are pleased with the deal they offered us!

Adam

20 de mar. de 2014

Came in for an alignment and balance on my Camaro. Tyler, the service writer I normally see, was unavailable but Josh was friendly and able to help me out. The work was done sooner than I was quoted which was nice. Both Tyler and Josh checked on me and made sure everything was to my satisfaction. As always another great visit!

Raymond

19 de mar. de 2014

David Lane was the Service writerDan was the Tech.both were extremely nice and helpful.i hope the both stay at this dealership

Aileen

18 de mar. de 2014

The guy that helped me get checked in and called me to let me know what was going on was wonderful, as was the shuttle driver.

Shenika

13 de mar. de 2014

Spencer, Tyler and Jason were wonderful during the entire situation between me, my car, and GM. Would definitely refer people to Serra!

Candice

13 de mar. de 2014

I was told I would have to wait about an hour and half, but I didn't. The wait time was much shorter. I was pleased. The staff is very friendly.

Ramona

12 de mar. de 2014

This is the 2nd vehicle we have bought from your dealership (same salesman) within a year. Excellent to work with!

Deborah

6 de mar. de 2014

Everything went great. I have had my vehicle serviced at Serra for a while now. They do a really good job. Very satisfied.

Richard

5 de mar. de 2014

I must say that my experience was as close to perfect as it could get. Spencer Earnest(dealer) took time to figure out exactly what we wanted and what we wanted to pay. We were considering purchasing another Mercedes Benz but we wanted to look at every option available in regards to buying another vehicle. Mr. Earnest made our buying experience easy and comfortable. We are in love with our new 2014 Chevy Impala and I must say I love it better than my Mercedes Benz E350! Thanks Serra Chevrolet and Spencer Earnest for a job well done!

Brenda

5 de mar. de 2014

It would be nice to be able to get an oil change in 30 minutes.It took almost 2 hours, but I was told that it would be about that long and was given a choice to have it or not.I appreciate the service people being able to tell me that it would be that long and you do have a very nice waiting room.I always come to Serra and would definitely recommend Serra to my friends

Nathaniel

4 de mar. de 2014

The wait to get an oil change is way too long. I hate coming there because I know it will be hours before I leave there. I have brought cars from other dealerships in Memphis and Serra is by far the slowest in the city.

Edwin

4 de mar. de 2014

quick, courteous, and nothing more than what I needed (did not try to sell me something that i did not ask for or need - I appreciate that!)

Joy

3 de mar. de 2014

Jason and Tyler was a big help. I really appreciate them.. They always go that extra mile to make sure that everything is taken care of. The are Outstanding!!! Really appreciate their dedication..

Donald

1 de mar. de 2014

The salesman, Rick Creel, was extremely helpful explaining the options that were available on the vehicles we looked at and then obtaining the vehicle we wanted with the options we were looking for.

Crystal

1 de mar. de 2014

Mark Parham is NOT just a salesman. He is genuinely interested in helping people choose the right car for their lifestylecand budget. I have owned several cars but Serra and Mark were a JOY to work with. Yes, we made a deal but I also made some new friends that I can refer the people I call friends to. The most important thing is that they didn't try to take advantage of me because I am a woman!

Zach Johnson

27 de ene. de 2014

From the moment we got to the dealership we were talked to as if we were not good enough to buy a vehicle from them. The salesman used horrible language. Slamming doors and being overall rude, followed by trying to fight when confronted about his behavior making a scene in front of other customers and salesmen. When speaking to the manager he did not do anything even while the salesman was still cursing and trying to fight in front of him. Nothing was done to the salesman by management which shows how poorly operated this dealership is. I will never recommend or return to this horrible excuse of a dealership.

Carla F.

20 de sep. de 2013

This was the best car buying experience I have ever had. The staff was amazing from start to finish. I had been to another dealer and they said they couldn't do any thing for me at this time. I was recommended by a friend to go to Serra. They got me in a 2014 Chevy Cruze. I will be back for my next car. I am enjoying my new Chevy Cruze.

Adam L.

19 de sep. de 2013

I brought my new [used] Camaro SS in for an oil change and inspection and Josh was super helpful and friendly. I had a couple of questions afterward that I emailed to him and he replied promptly. My wife and I take both of our vehicles to Serra and will continue to do so as their service department is excellent.

Matt's Cruzer

10 de ago. de 2013

David Lane was extremely helpful. He ensured that I stayed up-to-date on the progress of my vehicle. He was professional, courteous, and a great representation of what customer services stands for! Thanks for another great experience, David! I will always use Serra Chevrolet as my service department!

Susan

5 de ago. de 2013

I can not say enough good things about my salesperson, Rick Creel. We corresponded via e-mail and text due to the distance of my drive and he stayed on the hunt through thick and thin and got me the exact truck I wanted and truly love. It was all a great experience and woth the drive!

GIJoeJarhead

5 de ago. de 2013

I had my 2011 Camaro RS serviced at Serra for the first time this past weekend, and I couldn't be happier. Except for the long wait to get in the door, I was very pleased! Their price and the customer service were top notch, I'll definitely use them again!

Amy B.

4 de ago. de 2013

Wonderful experience. Tyler Birl was super nice and answered all of my questions. Plus he had my car in and out, in no time

Nyleen

18 de jul. de 2013

The facility is kept clean and orderly. The employees are courteous and have a professional manner. No complaints.

Carol

15 de jul. de 2013

I took my Traverse in for oil change and thought because I was nearly at 50,000 miles there were be much more to do. I was told that everything I needed had been done at the 30,000 mark and next "big" service would be at 60,000. Made my day!!! Everyone is extremely nice, honest, and a pleasure to do business with. I was out within an hour!!

Peggy D.

13 de jul. de 2013

Could not be happier with the service at Serra Chevrolet in Bartlett. They always take excellent care of my Lumina. Their service department always meets all my needs. Their checks include everything , even down to the tires. My car is in great condition because they have taken care of it as long as I have been in the area--seven years. In addition, I can call them at any time to ask any related questions and they find the answers, including referrals if needed. I got stranded in a parking lot once with my lift for my scooter malfunctioning. They found a company to repair my lift and saved the day for me. Serra makes me, a widow, feel special.

Nyleen

8 de jul. de 2013

The employees are pleasant and professional. The "drop off" area and the waiting lounge are kept clean. They take care with my car. I have no complaints.

Scott

30 de jun. de 2013

I bought two new vehicles from Serra Bartlett, a 2011 Equinox LT & 2012 Silverado Z71 extended cab, The buying process was actually enjoyable as the salesmen did not pressure me at all. When I returned for an oil & filter change everything was done quickly & was perfect. I highly recommend Serra Bartlett for your next vehicle purchase & service. I will definitely return to Serra Bartlett.

Julie Tolbert

20 de jun. de 2013

Jason and his team went out of their way to be sure I was well taken care of! This is why I continue to come back to Serra-Bartlett!

Kaizer_911

5 de jun. de 2013

I have purchased several vehicles from Serra. I also use them for all my service needs. I was in for my 30k mileage maintenance on my 2011 Camaro. As always, Tyler, my service writer, was there to great me with a smile and by name. He was VERY professional, fun, courteous, and helped me get what I needed for me and my car. He even will help with special requests for picky owners like myself and make sure they happen. He got a shuttle for me and kept me up to date on the status of my service throughout the day. Tyler is a great asset to the service dept. As always I had a stellar experience with Serra.

Tarvis901

2 de jun. de 2013

Great service and staff is customer friendly. Thanks Serra Chevrolet!

Tabatha

28 de may. de 2013

Spencer was very helpful and so nice.. He made feel so comfortable in the decisions i was making. Loved how he took his time too showing my sister and i how this work and that work in the vehicle ...Because of him Im LOVING MY 2013 Malibu. I will DEFINITELY refer Spencer and Serra Chevrolet Bartlett too all my family and friends when they are ready too get a new/use vehicle , THANKS again Tabatha

Ms Fisty

20 de may. de 2013

The service department is excellent! They take great care of my car and get me out of there in a timely manner.

Brooke S.

17 de may. de 2013

I had been searching for a VW Jetta to replace my Beetle for quite a few months. I wanted a particular color and particular options. When I saw one pop up on cars.com at this dealership, I stopped by after work just to have a glance at it. I had been trying to purchase a few before this one, and all of the other local dealerships had given me terrible offers and didn't care to work with me at all. Serra was completely different and refreshing. My sales guy, Darryl, was super honest and professional and didn't try to intimidate me into a bad deal like most dealers I have encountered (especially being a young female). The entire process was painless and extremely fast. I took the car home that night to help me decide, and I purchased it the very next day. I would just like to extend my gratitude to these guys, and I will definitely recommend them to my friends-- as well as keep them in mind the next time I decide to make another vehicle purchase. Thanks, Serra!

mdavis819

9 de may. de 2013

They damaged my truck lied about it and gave me the run around about fixing it. Would never use this dealer again. The guys in the service dept all work together and covered up for the tech that damaged my truck.

BN

9 de may. de 2013

The service department is fantastic. The folks there are very friendly and helpful - something rare in the business in today's world. And the prices are competitive!

Linda Stepp

8 de may. de 2013

I called and made an appointment to have the new oil filter software installed on my 2011 Equinox. Tyler Birl, a service consultant, answerd my phone call, was there to greet me at the dealership when I arrived, took care of my Equinox and directed me to the waiting area. He then made serveral trips to the waiting room to inform me of how things were going. I was in and out in 40 minutes which was great since I was on my lunch hour. Tyler made the whole experience very good and I appreciate it.

AF from Collierville

29 de abr. de 2013

Came in for oil change and tire rotation - service department was extremely busy but we were in and out in a short period of time. Excellent service.

S. MONTGOMERY

25 de abr. de 2013

My car needed a water pump, and the service department put me in a rental car until my car was completely worked on and repaired. I had very courteous and considerate service while visiting them for service.

Cathy m

20 de mar. de 2013

Everyone was very friendly and ready to help . I realy didn't have the time to look at SUVs . Told them what we needed . They found it and had everything ready when I got back.

The Renner's

13 de mar. de 2013

Brian and the rest of the service staff are always very friendly and knowledgeable. We wouldnt take our vehicles elsewhere. Spencer and Thad were also very helpful, when we bought our new Camaro. I reccomend yall all of the time.

reglynn

13 de feb. de 2013

I bought a 2013 Malibu in November, I already had one picked out from a dealership at home but decided to stop in the Memphis location, the sales person Barbra was really nice but the Manager was awful. I told them what I wanted and I told them I wanted the navigation that was most important to me and I wanted the brown and black leather interior, they didn't have one so I thought I would just go back to my home town and purchase it. Well you know how sales people are they didn't want to loose a sale. They promised me they could get me what I wanted. So they checked and found one and I said it will have navigation right everything you said you wanted. Well I got my car a few days later, I was upset no navigation only onstar, thats not what I wanted and they said it has navigation but only voice command from onstar. Than the weather stripping around the drivers door was messed up and I have a vibration when I first get on the accelarator from the motor, well had to spend half the day to take it in for repair and I'm still not happy because I have wind noise from that window which the one they gave me to drive before I got mine had none. Also I told them I didn't want the lisense plate on the front, the Manager said it didn't have it, well it did, So when I called about that he said he could have someone fix it and I wouldn't even notice it, well they plugged it and I can tell of course. I was so excited about getting this car and now I can't wait to trade it in.

walter davis

26 de nov. de 2012

lawrence madison went above and beyond his duty as a salesperson to do what was necessary to get this deal close in a timely manner. I would recommmend his services to anyone needing a vehicle and professional service at the same time.

Carol Pike

20 de nov. de 2012

Lawrence Madison and the manager Justin Colley are the best!! We had previously bought a 2012 Tahoe from them earlier in the year and they gave us a wonderful deal on that, as well! I won't go anywhere else!! So if you are in the business for a new or used vehicle come see these guys, they will do what's best for you!

Michale Osbahr

20 de nov. de 2012

I love working with Lawrence Madison! He got me an awesome deal on a new 2012 Cruze! I am a college student who works two part time jobs, so it was important to me to have a car with awesome gas mileage and that was affordable. Lawrence was there to help! The best part is he is HONEST!!

Newcomer

17 de nov. de 2012

This was my second purchase from Thad at Serra in two years. He was very professional and knowledgable about the vehicles I was interested in and made sure I recieved the best deal. I will be back to buy from him again.

sammy dickerson

17 de nov. de 2012

Everything was excellent. Barbara Wright did a great job.

RHill100

17 de ago. de 2012

The best price and friendliest folks in Memphis when you need an oil change. And the coffee is great!

Kelly

3 de ago. de 2012

We just purchased our 14th vehicle from Serra! We love coming back because their no hassle sales and it is nice seeing the same faces year after year. Rick took great care of us.

laurenmoriarty

27 de jul. de 2012

David was so helpful during the entire process. He got me an appointment very quickly and when I let him know that I needed to get a shuttle to take me to work, he went above and beyond. Not only did they get me a ride to work, they dropped my car off at my job when they were finished (which was very quickly)! Richard (the shuttle driver) was also very friendly and professional! Friendly, fast, professional, and I expected no less from other past experiences at Serra. They really seem to care about their customers!

caholla

2 de abr. de 2012

My 2012 Chevrolet Cruze had a steering problem that another local dealership chose not to deal with. Serra Chevrolet was quick to diagnose and repair and were very accommodating in providing shuttle service and a rental car once parts were on order. Kevin and Serra are very customer focused and went above and beyond to make an unpleasant experience easy to deal with.I highly recommend Serra Chevrolet.

Tim's Tahoe

3 de mar. de 2012

I've been shopping for a used Tahoe for about a year. Started dealing with their internet department to see if they could help me find what I was looking for. I knew I was going to be picky and it might take awhile to get exactly what I wanted, but they never gave up on me. Over the course of the past 10 months they've stayed in touch, kept me updated on used Tahoe's they had in stock and when they finally had what I wanted they made it worth my while to make the drive past the other Chevy dealers in town that had long forgotten about me. The internet department, my salesman Barbara Wright and the manager were great to work with. I love my "new" Tahoe and I love Serra Chevrolet! Thanks for being patient with me guys! I'll never buy a car anywhere else. -Tim

Paw Paw

25 de feb. de 2012

I was just 'window' shopping, checked a few dealerships looking for a new pickup truck! "Serra of Bartlett", in Bartlett, TN was very helpful and very courteous, trying to help me find exactly what I was looking for! No, I didn't buy any truck at this time......I was just checking prices for future endeveors. Whenever I do decide to buy a new one, I'm sure that I'll be giving them my business!! Sincerely, Paul DeLashmit

TNTsquared

21 de nov. de 2011

This weekend I purchased a 2011 Malibu from Paul Seward. He absolutely took care of my family's every need. I prefer a friendly, laid-back atmosphere and that is exactly what I got at Serra Chevrolet. I was unsure if I wanted a new or used car so they showed me all of my options and let me choose. I honestly felt like Paul Seward, Keith Petty and the rest of the staff made recommendations that were in my best interest instead of just trying to sell me something. They have a HUGE selection of new/used so if you are in the market, I would definitely recommend going to visit these guys!

Cars123456

5 de oct. de 2011

Would not budge on a price that was already to high. Very hard to deal with, and slow to respond to emails. Never respond to voicemails, or any form of left messages. Do not recommend.