JudyJ

14 de ago. de 2016

Michelle was very helpful and pleasant when my daughter and I finally decided to sell my late husband's beloved Corvette. Thanks you so much Michelle.

FU

14 de ago. de 2016

After checking the website I visited the lot. The sleazeman quoted prices for the vehicles I had just looked at online, thousands higher than what is on the website!! I had every intention of purchasing a vehicle. Stay away from these sleazy crooks, making up prices as you arrive.

knwilkerson

13 de ago. de 2016

I inquired by phone about a vehicle I was interested in. The salesman I talked to was Jim Glasner. Jim was very pleasant to deal with and seemed to be totally honest or forthcoming. I had what I thought was a problem a few days later. I called Jim and he did everything he could to help me. As it turned out it was my ignorance of the vehicle and not a problem at all.I live in King William Co. and my closest Toyota dealer is about 20 minutes away. Rosner is about 45 minutes. After my experience with Rosner Toyota and Jim Glasner, I'd prefer to drive to Fredericksburg..Sincerely,Kenneth Wilkerson

Brooklyner/Bostonian

12 de ago. de 2016

My husband and I decided to test drive an Avalon Limited so Gearge was our backseat driver and sales person. He was extremely informative during the smooth ride and my husband was impressed with the performance and all the bells and whistle. I felt it wasn't as roomy as I would have liked, so I ventured over to the Highlander XLE. Viewed the price, exterior and interior and I was sold, just needed to convince the hubby. Took the test drive, went home to discuss, and the following day made a call to get the deal going. Less than a hour, George informed us a brand new Highlander just rolled off the truck. Headed asap and Gearge got all the paper work rolling and even got us a lower APR than if we processed on our own. (Pays off keeping credit score intact). We drove off the lot within a couple of hours as two happy campers. Overall experience was because George was professional, personable and very informative. Very impressed with financial person, David also. Rarely write reviews, but Ron Rosner, George, and staff made a great impression and I never give a 5 rating. (I didn't intend on writing a book.). Look forward to same for car service.

derbydean123

27 de jul. de 2016

We were very pleased with the way we were treated. Our salesman, didn't try to just sell us any car. George was patient, when we said no to the car we thought we wanted, he showed us several other cars and we eventually bought one. George Fallin is an excellent salesman.

TW

23 de jul. de 2016

Gina was great. I would highly recommend him. Professional, courteous and honest. I would see him again if I need to buy another car. Also very knowledgable.

Yakking ma

18 de jul. de 2016

This dealership had the used car we were looking for and we were able to come to an agreeable purchase price. We had not purchased used through a dealership before.

sullyfootball

15 de jul. de 2016

I recently went into the branch and traded in my Subaru Legacy on a Toyota Tundra. Mike the GM and Mike the Sales Manager along with Bryan the sales rep were all very accommodating. I told them where I needed to be out the door to be comfortable monthly payments and they got me there. Professional and courteous and such an easy process!!! Couldn't be happier!!!

RAV4mommy16

12 de jun. de 2016

My husband and I are expecting our first child in October and went to Rosner to trade in our truck for an SUV. We couldnt afford anything new, but knew a Toyota would make a great used car. We test drove an 09 RAV 4 and fell in love. We got what we wanted for out truck and paid below Kelley Blue Book for the SUV. Our salesman, Jim really helped us out with getting the numbers where they needed to be. He has definitely earned lifelong customers and I hope he sticks around so we can buy our next vehicle with him. Also, he has really great hair!

Satisfied customer

11 de jun. de 2016

Everyone at the dealership treated us like family. We enjoyed the experience and would go back if we ever bought another vehicle. We finally bought our forever vehicles and they worked hard to make sure we could work with the figures presented to us!!!

Summer

10 de jun. de 2016

Saige Thomas at Rosner made what I expected to be a long tedious experience quite a stress free enjoyable experience. Saige was very patient with all of our concerns, and absolutely no pressure to make any decisions quickly. All of the Rosner associates were very friendly and helpful. We left with a great vehicle and good memories.

Cashmoney

28 de may. de 2016

Jim Glasner provided excellent service to me and my daughter in obtaining the perfect used car for her. He patiently showed us each vehicle my daughter wanted to see and remained patient even after she changed her mind several times. He is very knowledgeable, friendly and kind. I would recommend him to everyone. I had excellent service and very content with the end result.

PKrivers

11 de may. de 2016

Been looking for a good deal an Jim definitely helped me get what I was looking for. Very happy with my experience. From financing to purchase 5 stars.

Crb2461

11 de may. de 2016

After talking with Jim about my needs and the likelihood I wouldn't get what I wanted, Jim pulled through. Only when I got there I changed my mind. But he was very patient with me and made sure I was happy.

Toyota Tundra

9 de may. de 2016

Took the day off from work to drive to Rosner Toyota of Fredericksburg from Richmond, Va. My husband has been wanting a Tundra for a while and it's exhausting to hear him whine about it. Jim was patient with us as I hate car buying and kept rolling my eyes with all the "car talk". We left the dealership with the truck my husband and at a fair price. I would highly recommend Jim Glasner for your car buying experience. Husbands, if you are taking your wife with you to buy a vehicle, ask for Jim.

Donreco

7 de may. de 2016

I just suprised my wife with a 2016 Toyota. I must say, the experience and atmosphere at this dealer is fantastic. George was a very friendly and personable salesman. He was not pushy and I felt very comfortable throughout the whole sale. Thank you all for helping me make my wife one of he happiest mothers on this special day!!!!

Jason J Gordon

3 de may. de 2016

I walked in to buy a new car and the salesman (Jim Glasner) was very friendly. We gave him the price we needed and he found us a great car which was only a little more than what we were planning to spend. He rode with us out to make sure the car met expectations and if we had any questions, we could ask him right away. I'm definitely going to be buying my next vehicle from Rosner Toyota.

bohn.cynthiaatgmail.com

19 de abr. de 2016

I am very pleased with the quality of vehicle I purchased and the customer service provided by Jim Glasner. Jim worked within my budget and didn't try to up sale me. He was honest, forthright and put great effort into making sure I was completely satisfied with my purchase. He went above and beyond in all instances such as making sure the car was in tip top condition before I picked it up to making my payment reasonable enough to include much needed gap insurance. I will definitely return to Rosner Toyoto and Jim when I have an automotive need. I also would highly recommend him to family and friends.

Greg1244

11 de abr. de 2016

Jim was excellent to work with ! In and out of the dealership really fast ! Call him fro your next purchase . The truck we purchased was great and lots of pictures were available .

DebbyRAV4

31 de mar. de 2016

Just bought a new car...first I've had since 2002. What a learning experience. Thank the good Lord I went to Rosner FredericksburgToyota and met Alexander Vesquez and the rest of the team. I doubt if I ever buy another vehicle from another salesman or dealership as long as Alexander gets a HUGE BONUS. He is truly one of a kind, a very unique person, something really special about him, and if a salesman ever earned his money, it was working with me. I understand this review will be read by upper management. Well, folks, if you do not recognize him, then I will be HIGHLY disappointed and downright angry. If you are looking for a vehicle, this is the place to go. Yes, the other sales people and associated staff will take great care of you for this dealership operates on a team-player concept. But Alexander is the salesman for me. Haven't worked with the service department yet but feel they too will take care of me. Sure hope so. Cars are too expensive these days and an extreme investment.

HollyCamry

27 de mar. de 2016

Ron Rosner Sales Consultant, George Fallin, ensured that our recent purchase of a 2016 Camry was smooth sailing! My husband and I stopped in to Ron Rosner Toyota last weekend with intentions of "shopping around" and left with a beautiful car for an unbeatable deal. We couldn't be happier with our purchase. Our Salesman, George, was patient and thoughtful, hearing me out about my big upcoming career change and impending new commute up 95, and worked diligently to help me pick out the perfect automobile to ease my painful daily commute. Despite my indicisivness about color and interior, he never waivered in his kind demeanor.The financing folks worked like crazy and got me a jaw dropping interest rate! Once the deal was set they made swift work of getting us through what is usually the grueling abundance of paperwork faced when purchasing a new car. George, is backed at Ron Rosner by a class establishment. The entire dealership is immaculate from the waiting areas to the restrooms. We were offerd an abundance of refreshments as we worked on a purchase deal. When we stopped back in, a WEEK AFTER buying the car, everyone from the Dealer Manger, Mike Camlin, to the Sales Manager, Kent Smith, and finance guys greeted my family with smiles and handshakes. (My little guy particular loved the hot dogs and cupcakes the Sales Reps fed him while I chatted with George about extras for my fabulous new car). Ron Rosner and their team have earned my business and I can't wait til I can get back and get that silver 4Runner from George!

DCBreeezy

23 de mar. de 2016

I would definitely recommend Rosner Toyota for purchasing used or certified used car. I drove from DC and found a great car with the help of Jim Glasner. He ensured my satisfaction and exceeded by expectations. I felt no pressure and I got a great deal. They were even patient enough to wait until the bank could clear the funds ( the following Monday.). I'll be sure to tell my friends to visit Jim at Rosner Toyota of Fredericksburg.

AJ from Culpeper

20 de mar. de 2016

Ended up having a good experience with Rosner. Despite the brief misunderstanding, in the negotiations, I was made whole by the General manager. He indicated that if the impression was that i had a deal at a certain point...and it isn't there...well, he stepped up and made it right. Awesome ending and I have a great new Tacoma. If you are thinking about getting a new, 2016, Tacoma...DO IT!!! I traded my 2015 and it is a completely different truck so much more for about the same money! Not sure how Toyota does it but I'm glad they did.

jschindel

11 de mar. de 2016

James Glasner helped me find my new vehicle and I could not be happier with my choice! He went above and beyond to make this purchase work within my budget. He was absolutely AMAZING! Thank you James and Rosner!!Thank you also to John Curtis for making the financing paperwork quick and easy with my 3 year old losing his patience!

Mercedes Girl2016

22 de feb. de 2016

I would like to thank Mr. Jim Glasner, he is an excellent sales person. Mr. Glasner helped me through my toughest decision on purchasing a new used vehicle. Mr. Glasner was very caring and professional and knowledgeable. I will recommend him to my family and friend, great guy. Also, I would like to thank Rosner Toyota they have excellent customer service in a great staff.

Joshua&Farrah

21 de feb. de 2016

I think we have found a dealer that now has lifelong customers! Thanks to Jim Glasner and the rest of the team we completed our First pleasant buying experience at Rosner Toyota. Jim took the time to make sure we were comfortable in our purchase. Most sales personnel are pushy and tell you everything you want to here. Jim however was patient and really took the time needed to make sure we were satisfied and now has customers for life. Thank you Jim for listening, and the rest of your supporting team for the awesome customer service.

Dnags24

10 de feb. de 2016

After searching through numerous dealerships and being pressured into a vehicle i didnt really want we found it at rosner. Although the vechile we cane to look at was sold, Jim not only found us a vehicle, he found us a vehicle better then the one we came for. He took his time walked around the lot a couple of times. Asked us what we were looking for and cared about what we needed. We found the perfect suv for my wife and i will be returning for a Tundra and when that happens there is only one man i will deal with!!! Jim Glasner is who i will call and recommened for anyone!!!!

heatherd03

10 de feb. de 2016

After searching for the right type of vehicle to buy, coming out of a discharged bankruptcy...and going to a few different dealerships, we ended up at Rosner Toyota Used Cars. Jim Glasner helped us find a vehicle without pressuring us into something we 1. didn't really want or 2. couldn't afford. It was a successful, stress-free experience and I would recommend him to anyone buying a vehicle no matter what your situation is. Very professional and sincere in his job!

NNS Shipbuilder

10 de feb. de 2016

Rosner had the truck I was looking for and Jim Glasner was the salesman whom executed the deal flawlessly. I had visited over 15 dealerships in a two week period looking at SUVs for my wife, not once did I come across a salesman who acted like they cared for my business until I showed up at Rosner. Jim didn't pressure the sale at all and let me take plenty of time to think about things, he also did a great job working with the management to meet my price goals. I would recommend this dealer with Jim Glasner as the salesman any day and he'll be the first phone call I make when I'm in the market again. Thanks for all your help, Jim. My wife loves the Sequoia. Scott W.

Imranahmed88

4 de feb. de 2016

I will credit where is due. I am giving one star because they have friendly customer service. But behind this service is , friendly defraud you from your money while not giving you accurate information on what is wrong with the vehicle .I took my 2006 Toyota high lander due to power steering failure. They could not diagnose the problem and wanted me to put new steering computer. I did replaced the computer and power steering got normal but was getting stiff intermittently. I called them they they need to recalibrate the system. I took it back they said they could not recalibrate it, may need a rack pinion.I took from them and put a rack pinion. Took back for calibrate they said it needs new computer bought brand new computer this time they said may be old rack pinion was may be good.I did wheel alignment, new steering computer. Rack pinion steering clock spring but steering is still not moving. To my surprise Toyota technician could not diagnose the problem or they wanted to defraud me money.My vehicle is still in the shop.Please do not go to this place until you have surplus money to waste .This place is scam.

Ollie19

30 de ene. de 2016

Found nice truck online, gave rosner a call and they hooked me up wit Jim Glasner.. If u want good service friendly service i def suggest hittin up Jim..

VTweetV

29 de ene. de 2016

Found car I was interested in online. Came in and they let me take home over night for test drive. When we returned car Jim Glasner met us at door and was a great help getting deal done. In and out in record time.

Jaredmanda

29 de ene. de 2016

We came in to look at a VW Jetta TDI we saw online. The car was immaculate and we loved it. Jim and the rest of the team really helped us out and made our car buying experience as pleasant as possible. Every person we interacted with was friendly and polite, which can be rare sometimes. They also offered us some great perks with our purchase.

AL Wells

11 de ene. de 2016

People like Jim Foskey and Wilton Fernandez make coming back to Rosner Toyota in Fredericksburg a no-brainer. My wife and I moved to the Fredericksburg area in 1989. We bought our first Toyota from Rosner and with rare exception, we have always received good deals and fair trades. Last January we moved close to Manassas and within a year, we were looking for a new/small SUV. Since we are really close to Lustine and Miller Toyota, we tried them first. I guess the sales volume they enjoy has caused them to forget the importance of fairness and customer service. After experiencing some old sales "games" with both of them we decided to drive down to Rosner in Fredericksburg. As always, the experience was first rate and I can tell you that as long as we live within a few hours drive of Rosner in Fredericksburg, we will always do our new car shopping there.

Taatu Liliu

10 de ene. de 2016

From the moment I stepped out of my sister in law's vehicle, there were multiple employees eagerly waiting by the entrance of the dealership to assist my wife and 17 month old daughter. Of the many employees there, Mr. Jim Glasner was the one gentleman that approached my wife and me asking if we had already been helped. From that moment on, everything seem to go as smoothly as possible. Although Mr. Glasner was unaware of our need at the initial introduction, he tactfully and professionally went from a casual greeting, easing the tension of purchasing a vehicle, to introducing us to a wide variety of vehicles currently on the lot. After narrowing down the vehicles by acquiring our credentials, he professionally extended his service by welcoming us in to his cubicle and personally researching information he deemed pertinent to our business after physically walking us around the lot to show all the vehicles currently available at the moment. No matter how hesitant I felt, Jim really expressed his concern for meeting our need, providing the service and information needed for us to be at ease, leading to us eventually purchasing our less than 24 hour old Toyota Highlander. Jim expressed a genuine concern for my family's experience there at Toyota's dealership, and would have to say that he is a great asset to the Toyota family. I'd also like to say thank you for feeding my pregnant wife having pregnancy pains while going through the lengthy paper work. From Jim, to the rest of the gentlemen their at this specific Toyota dealership, they all did an excellent job helping my family go through this process quickly, but thoroughly. Thank you Jim, and all the men their as well that helped us with our purchase.

destinig12

29 de oct. de 2015

Mr. Jerry Silsley provided a great deal of help to my family and I, and he was also very personable! I would recommend him to all of my family and friends. ASK FOR MR. JERRY!

Camryman

9 de sep. de 2015

Jim Glasner was awesome to work with! I would suggest anybody to go to Rosner and ask for Jimmy G. He made the usually terrible process simple and we were well taken care of by him. He treated us great and really made us feel comfortable and we knew we could trust him and his advice. He went out of his way to locate a car we were interested in and personally made sure it was in good shape and perfect for us. He continually communicated with us with updates as things were happening and was easily reachable via phone during the entire process. He made sure he met our needs and went above and beyond in making sure we were satisfied with every step of the process. I couldn't be more happier to deal with Jim and he sincerely treated us like his only customer. I witnessed him treating another customer of his the exact same way on the purchase of their truck so I know this is how he is all the time with all customers. Thanks Jim for your help and for making sure we were comfortable the whole time and received great service from start to finish. I would also add that at no point at all did he pressure us into purchasing anything - he let us make decisions and made sure we got what we wanted with no stress or added pressure from a typical salesman trying to lure people into purchases they may or may not want. Whenever we are in the market for a vehicle - Jim is our guy and wouldn't hesitate one second to ask for him and his honest advice and help.

Friend2786

27 de ago. de 2015

My most recent experience with Rosner was truly exceptional! I bought a 2015 4Runner from Jimmy Rhody, and it was the smoothest, most enjoyable car-buying experience I've ever had. First, Jimmy met my son and me on the lot while we were looking at the 4Runners, and immediately began helping us understand the differences between the models, etc., and had answers for all our questions. He then accompanied us on a test drive and we talked more about the vehicle. One thing that stood out to me was when Jimmy asked me at the end of the test drive if there was anything he could help with that would allow me to make a decision to buy that day. When I answered, no, and explained that I was in research mode, he did not try to pressure me in any way, and simply said he understood, and to take my time. This is the first time that has ever happened to me in a car dealership, and I appreciated it immensely! The rest of my experience with Jimmy continued in this manner. He was proactive and engaged, yet never pressuring.Next, I had to be away for my work, and I did not have reliable phone voice service during the following week. So, for the next several days, Jimmy was amenable to my request to discuss a vehicle purchase via text messaging. I'd like to note that Jimmy did much of this on his own time, on his days off, many times late at night, his time. I really appreciated this, as well.By Saturday, after much work by Jimmy, and the staff at Rosner Fredericksburg, I was ready to buy the 4Runner, and did so that afternoon. Once I arrived at the dealership, Jimmy had done all the paperwork he could do without me there, and had my paperwork ready for me upon arrival. I drove the vehicle I planned to purchase, and soon thereafter, I was in John's office signing the documents. A few minutes later, my new 4Runner was spotlessly cleaned and ready for my walk-around with Jimmy. We went through all the features, and set up Entune, and then, with an appreciative handshake, my son and I drove off the lot in our new vehicle!I want to say that, all along the way the entire staff I interacted with were extremely professional, and it was obvious to me that they went out of their way to make my experience the best possible. They succeeded. The personal, professional, and dedicated way in which Jimmy, and Rosner handled everything was truly impressive. And it was not only me they made feel at home, Jimmy, and the rest of the crew went out of their way to make my 12 year old son feel special, as well. Jimmy involved him in the conversations about the vehicle, and made him feel a part of it all. This really resonated with my son, and with me.Kent Smith, and Jim Foskey also helped a great deal in getting me the pricing and terms I wanted. Their participation was instrumental, and I thank them for going the extra mile.The Rosner Rewards Program was a HUGE selling point for me. Free lifetime oil and filter changes, and state inspections are really rare features these days. Also, the facilities are VERY nice! The remodeled building has an excellent showroom, and a service customer lounge that is reminiscent of a 5-star hotel!Bottom line: I will be back to Rosner, and Jimmy for our next purchase, and beyond, and I will refer my family and friends. Rosner has a life-long customer in me.Thank you Jimmy, John, and all the folks who helped us in the deal.Very Respectfully,Lt Col Charles Friend, USAF

Bassmom

23 de ago. de 2015

We stopped by the dealership very early on a Saturday morning to see a car that was advertised in the paper. We were not expecting anyone to be there yet, but we were greeted by Yeneneh Girma, who says he always comes to work early. Girma helped us purchase a used vehicle for our college sons, and even helped ius measure the car to be sure it would accommodate my son's double-bass. Thanks to Girma for his excellent service and his patience, as we had several conferring phone calls during this transaction. We are delighted with our purchase, and certainly recommend Rosner. Ask for Girma!

happ

31 de jul. de 2015

Even though oil changes are free ,would not go back to them for any maintenance work. If you want to finish a novel like gone with wind while waiting help your self. I would rather pay a repair shop for the timely convenience. Even when you make an appointment it matters none, always have an excuse as to time.

VolvoLover

28 de jul. de 2015

Adam Porter has to be one of the best car salesmen I've ever met!! He made the purchase of our Volvo a breeze! After searching for a used Volvo S60 for about a week and driving up to 2 1/2 hours away from our home we came across one at Rosner Toyota online. Adam was very thorough with an email introducing himself and after a call back to him he went and checked on an option that I questioned and called right back with the answer. In the past week we've met every stereotypical car salesmen out there. After the test drive he honestly made the purchase so quick and easy. I would go back to him again and again!!!

TOM5763

19 de jul. de 2015

Went to purchase a used car from Rosner in Fredericksburg,Va..Was met by salesman Jose Gutierrez.Very polite,respectful and not pushy at all. He wanted to make our experience as easy as possible, which he did...

ClarenceW

15 de jul. de 2015

I bought a 2013 Toyota Corolla for a better price here than what CarMax had quoted me for a 2012. The whole buying process was straightforward and low pressure. My salesman, Bill Crockett, was friendly, helpful and respectful. He was able to reduce the already good price a little more when asked, to close the deal. Finishing up the paperwork with Brian, the finance manager, was quick and painless. I would unhesitatingly recommend Rosner to anyone looking for a car.

Dixie

15 de jul. de 2015

Jose Gutierrez was my salesman. He went the extra miles to get me what I wanted.I knew in general what I wanted and after some questions from him, he zoned in ona car that had just come in. We got me the extra key by contacting the previous owner,gave me carpets that matched the interior. He was very patient with me and I will recommend friends and family to look for him when shopping or a used vehicle.

Carolyn & Fred

14 de jul. de 2015

Our salesman, H. Wilton Fernandes, was excellent. He worked hard to find the color Sienna we wanted and Wilton didn't stop until he found us the vehicle we desired. He is an aggressive person with total commitment to customer satisfaction. He is a true professional and very knowledgeable about the vehicles he sells. We had a wonderful experience with two financial personnel of Rosner, Jim Foskey and Brian Sheffield. Again very impressed with their knowledge and explanation of what they offered. Our overall experience was great and we would recommend Rosner Toyota to all of those shopping/interested in a Toyota .

cocotuck07

3 de jul. de 2015

Had the most enjoyable purchasing experience dealing with Jim Glasner. Jim and his manager worked so hard to make our deal work. What a great experience.

Buddha_bee21

30 de jun. de 2015

Jim was very knowledgeable and helpful when it came to picking a car. He has the greatest customer service and goes above and beyond! I would recommend this dealership to anyone of my friends and family! I would also tell them to go see jim because he is the best!!!

teresasimon1958

30 de jun. de 2015

Jim Glasner was great to work with provided excellent service in purchasing and car from Rosner. I was vising my sister and was from out of town and he made the process as painless as possible.

leekenzie

30 de jun. de 2015

Jim Glasner made my buying experience easy and stress free. The staff at Rosner was extremely accommodating - both during the test drive and during the price negotiation. I am extremely happy with my vehicle purchase and with the professionalism of the entire Rosner team. I highly recommend Jim to anyone looking to buy a vehicle.

Ayde87

30 de jun. de 2015

I typically hate going to big dealerships and really dislike pushy sales people. Dealt with Jim and he was the laid back and accommodating to all of my requests. I will be the first to admit my deal would be difficult (Negative Equity), but Jim NEVER let me feel nervous about my deal. That means so much when you have had many others stress you out about that particular situation. Enjoyed the entire experience and will certainly return!

diane40

30 de jun. de 2015

Jim did an awesome job helping my son pick out his first car. He was very patient and knowledgeable concerning which cars we should look at and test drive. I would highly recommend him to my family and friends in buying their next vehicles.

sgilbertson1972

30 de jun. de 2015

I would like to give Kudo's to Jim Glasner and the rest of your team at Rosner Toyota. I have been driving Toyota's for many years and in December I was adamant about owning an Avalon. I had never been to Rosner and I found the one I liked online. I was contacted by Jim and several hours later I was the owner of my new Avalon. I absolutely loved the customer service from Jim as well as the rest of the team. I know for now on all my Toyota's will be purchased from Rosner (just over an hour away) but well worth the trip. Keep up the good work!!!Suzie

Nyxsride

27 de jun. de 2015

Anyone that can patiently put up with my father's aggressive approach to purchasing a new car, and actually sell him the car after negotiating for a week, deserves 5 stars.

prettyinpink

27 de jun. de 2015

Jimmy leveque made sure to answer all of my questions fully and tell me all of the perks of the vehicle and toyota and was fun to work with

dixie

27 de jun. de 2015

I went in to just look at a Dodge Nitro and I left with it that night. Jim was a great person to talk to and he worked with me to get me to the payment that I wanted.

bigmike

26 de jun. de 2015

Our salesman was the amazing Jim Glasner. He did a great job with the sale. He even fed my kids with snacks he had in his desk. 5 star salesman!

lindalou111

25 de jun. de 2015

We had an excellent experience with Jim Glasner and this dealership. They were very flexible with us as we arranged payment. Jim did a really good job of explaining the warranty and reviewing the features of the car. Couldn't have asked for more.

kglady

24 de jun. de 2015

Jim Glasner was my salesman and he was awesome. I would highly recommend him to everyone looking to purchase a vehicle. He made buying a car pleasure. Thanks again Jim for your wonderful customer service.

rrhocog53

23 de jun. de 2015

Jim Glasner helped my son and I got into a car with little money down. His expert knowledge really lessen our time in the store. We we're very satisfied with his service. We would definitely recommend him to our friends and family. He was very kind, patient, and very helpful.

offduty26

23 de jun. de 2015

i accompanied my son to purchase a used car.. Jim was very understanding of his needs and gave great advise on the cars we looked over..once the vehicle was selected we went through the credit process and obtained a excellent loan with interest rate..i understand this has been said before but I HATE the car buying process.. i am 57 years old and have purchased many vehicles .. but this was the easiest and most pleasant purchase i have EVER made.. Jim was no pressure ..helpful and tried to meet all our needs from start to finish.. it started with an internet inquiry that he followed up on to meeting us at the dealership and through the car selection / purchase process.. I assure you that i will look for Jim the next time I purchase an auto

peyton2015

23 de jun. de 2015

I was in the market for a used chevy silverado. By working with Jim at Rosner, I was able to purchase a newer vehicle with less mileage than I had originally thought. I would definitely do business with them again! Thank you Jim!Sincerely Robert & Laura Campbell

Pnicole01

22 de jun. de 2015

Adam Adam Adam porter is the best everyone there is so nice and friendly I recommend everyone to go to Rosners you won't be sorry there the best ask for Adam porter he is amazing and he got me in the car I wanted and I love it Adam you did your thing today every car I get from here on out will be with who Rosners I salute you Adam I'm happy and the guys behind the scene thanks so much my car is beautiful Adam was amazing and the team was great ?????? to you all that helped me today team Adam porter Rosner

Bassin butch

22 de jun. de 2015

I can't say thank you enough! My experience with a first time purchase at Rosner was wonderful. Bought many cars and trucks over the years but never from a dealer such as this. Jim Glasner was my salesman, better said my consumer advocate. He went above and beyond the call of duty to ensure that I had a excellent experience. A 4 star salesman and someone I highly recommend. Check out Rosner Toyota and ask for Jim you won't be disappointed. Sincerely Terry from Lorton va

Kim E

22 de jun. de 2015

I'm a single mom of three and didn't have the best of credit. Jim Glasner was able to put my Children and myself in a used dependable vehicle at a payment that I could afford and in a timely manner, because of Jim I'm rebuilding my credit and it feels amazing!

T French

22 de jun. de 2015

My husband needed a truck and when we located the 2012 Tacoma at Fredericksburg, we called and spoke to Jim Glasner. We had to travel 70 Miles to get there from home and he held the truck for us so it would not be a wasted trip. It was exactly what my husband had been looking for and the deal was done quickly and no hassles or pressure. This is the 2nd vehicle we have purchased from Rosner and it will not be the last. Keep up the great work. Theresa S. French

Megang123

22 de jun. de 2015

My salesman was so fantastic- I didn't feel pressured at all. I knew what I wanted and he didn't try to force me into a deal that I didn't want. He worked very hard to find what I wanted and it was 102 degrees outside ! My family and I can't say enough. Megan

C1974

16 de jun. de 2015

My experience with Rosner Used Car Sales in Fredericksburg was superb! The salesman, Jim, was knowledgeable, courteous, and not pushy at all. Their level of professionalism obviously reflects the dealership's management; Tony serves as an example for his employees to follow. I have purchased with Rosner in the past and will definitely return.

lcraig

16 de jun. de 2015

I wasn't sure if I wanted to lease or buy. I worked with Jim Glasner for about 2 weeks on this and he was very nice and patient. I really appreciate his time and patience and will recommend him and Rosner automotive to my friends and family. I went with a lease, when its done in 3yrs I will be calling Jim:)Thank you

Edward&Faye

15 de jun. de 2015

My husband and I are very pleased with the service and good deal we received from Rosner Toyota of Fredericksburg ! We had the pleasure of having Jim Glasner as our salesman would definitely recommend him very nice guy ! and good salesman !

tbolt52

15 de jun. de 2015

Jim went out of his way and went the extra mile. Held 2014 Tundra until I could get there from Western Maryland 165miles. Thanks again

Nakelly88

14 de jun. de 2015

Rosner Toyota of Fredericksburg couldn't have been a better place to buy my first car. Of all the salesmen I encountered the service and assistance Jimmy Leveque provided at Rosner was the best. He and the team at Rosner were very knowledgeable of their vehicles and couldn't have been more helpful answering my questions and confusions as a first time car buyer.

Tough Customer

13 de jun. de 2015

I previously bought a 2013 RAV from an out of state dealership and it was totaled by a family member. So I was really specific in exactly what I wanted for my second attempt for "the car that had everything." Jimmy Leveque was wonderful. He located the color and the tech package and smiled and said "We can do it" each time I added more criteria. I really liked my 2013 but i LOVE my 2014 RAV with everything. Thanks to all of Jimmy's hard work, I'm extremely happy.

Philly in Virginia

13 de jun. de 2015

Ready to purchase a new SUV, I visited Rosner Toyota Fredericksburg on a Sunday morning. After wandering around the lot and only seeing one 4Runner, I decided to head out and come back once the dealership opened in another 30 minutes. As I started to leave, Salesman John Curtis pulled into the lot. He asked if he could help me. I told him what I was looking for and that I would return after the dealership opened. He replied, Im here, were open. If you arent early, youre late. He entered the dealership, came out with keys for the remaining 4Runner on the lot, a Trail Premium. After walking me through the vehicle, he handed over the keys and I took off for a test run.Upon returning, I sat down with John waiting for the hard pitch. He looked at me and asked me what I wanted. Confused, I asked him what he meant. He simply stated that he needed me to tell him what I wanted, he wasnt going to talk me into something I wasnt going to use or that I couldnt afford. He explained the differences between the SR5, the Trail and the Limited. We focused on the SR5 and he thoroughly explained the pricing, the options as well as what Toyota could and could not offer. His straightforwardness and honesty surprised me, but was greatly appreciated.Once I arrived home, my voice mail and email were filled with salespeople aggressively trying to get me to come to their dealerships. This lasted several days. Rosner Toyota Fredericksburg only emailed me once. I immediately knew I made a deal with the right place.For my first new car experience, I walked away feeling clean and confident knowing John The Man Curtis sold me an amazing car that I would not regret purchasing and would enjoy for as long as I owned it. But that wasnt it I had to wait for my new 4Runner SR5 Premium to arrive from another dealership. He kept me informed of its arrival, met me at the dealership when I picked it up and walked me through the entire vehicle, to include helping me understand all the technology my old car did not have. He didnt just sell me a car, he sold me a relationship with Rosner Toyota Fredericksburg.Count on me to always recommend not only Toyota, not only Rosner Toyota Fredericksburg, but John The Man Curtis to anyone looking for a new car. THANK YOU!!

Keithwamback

12 de jun. de 2015

We knew what we wanted when we got there the staff ( jimmy leveque) and ( Jim foskey) We're very accommodating and friendly. A random staff member offered us a bottle water even though we already had drinks. Very impressed with the cleanliness of the bathrooms. I feel like we got an incredible deal given our circumstances. Looking forward to going back.

JYC1006

12 de jun. de 2015

I worked with Jim at Rosner who was attentive, honest and worked very hard to give me the deal I needed. He put my budget first, and didn't try to push me into a car I didn't want or couldn't afford. My goal was to save money, get a high value for my trade in and drive away in a car that suited my style. Jim put those goals at the forefront of the sales experience and made the entire transaction seamless.

PatrickWright

11 de jun. de 2015

I've been dealt with Rosner Toyota 4 times now and will always recommend Toyota as the make to buy and Rosner as the place to purchase it. The first three car purchases were for new cars so this was my first used car experience with Rosner. On a Sunday morning, my girlfriend was involved in an accident that totaled her older car and she needed a car for work the next day. I knew Rosner had an extensive late model used car selection so I called and spoke to Jim Glasner. I told him exactly what she had to work with as far as down payment, monthly payment, and model(s) of car we wanted. I told him, we'd be there a couple hours later. We arrived and he had the models we wanted lined up for us to check out. We chose a car, test drove it and did the paperwork and were out and driving home within 2.5 hours. Jim was professional, quick and listened to exactly what we wanted and didn't try to sell us something we didn't. It work out well and my lady drove away very happy.

jblossom

10 de jun. de 2015

Mr. Glassner met with my 17 yr. old daughter and I to find out what she was looking for price range and particulars. I explain to him that she has only this much money and is paying cash and no financing could he help. He left to talk to the Rosner team briefly; before we knew it he was leading us to a car. Mr. Glassner is a very considerate and thoughtful Sale person, that actually worked with our guidelines. He was up front with processing fees and charges. The Manager spoke with us and the Rosner team worked together to make this an positive learning/memorable experience for us. Mr. Glassner Thank you for giving my daughter the satisfaction of feeling successful and making a good decision on buying her car and financial as well. I am already referring people to you and Rosner. My thought is honesty is what makes a good sales person. You nailed it. So grateful.Virginia Blossom & Savannah Cauthorne

MSweeting

8 de jun. de 2015

My husband and I had been looking at a lot of cars over the past few weeks; from Honda, Cadillac, Acura, Chevy, Buick, Nissan, etc. and decided to stop by Toyota of Fredericksburg (just because we were in the area). I am so glad we did! I was trading in my mini van for a more grown up car, but still one that would have plenty of room for our growing daughters. As soon as we entered the dealership Jimmy greeted us with a warm and welcoming smile (you don't get at other dealerships). I told him what I was looking for and he immediately took me to the Highlander, the moment I sat inside the Highlander I knew "he" (the car) was the one. It felt right from the beginning. Jimmy knew so much about the Highlander and Toyota that he made my decision much easier. I compared Jimmy to the many other car salesman we had been dealing with over the past few weeks, and hands down Jimmy is a true star. If it wasn't for Jimmy being so knowledgeable and confident about the Highlander I probably would have brought my new car from Honda. Thank you Jimmy! The girls said "thank you for the pizza, Jimmy'"!Sincerely,Very happy customer for life

Kim546

7 de jun. de 2015

I had a great experience at Rosner Toyota with Jimmy Leveque as my sales associate. Jimmy had a great sense of humor which made me feel more at ease with the big purchase that was about to take place. Also, his extensive knowledge about a variety of questions I had helped me to narrow down my options. We drove and discussed an array of vehicles and spent a significant amount of time at this location before making a final decision. A sales associate like this is important to have in the forefront of the store because they will be the ones ultimately inviting or driving away customers. Lastly, Jimmy has been helpful even after my purchase by answering questions a month later.I would recommend this location/sales associate to anyone ready to make a purchase!

toyota333

6 de jun. de 2015

my wife and I went to ron rosner used vehicles to only look at what they had for sale. After walking around and seeing such a wide selection we decided to inquire about buying one. we told Jim what we where looking for and they had three models to choice from. Once we decided on the truck I knew i wanted to buy it that day, Jim was very informative on all my questions and if he didnt know he would check with his boss. Needless to say every answer was a positive one, at that point i said we will take it. After getting the approval for financing he told us to go get some lunch and he would have the truck detailed. I told him it wasnt necessary the truck look awsum but he insisted. Once the truck was done he called us and we went back to pick it up.When it comes time to update any more of my vehicles i will be paying Jim a visit, he made my wife and i very comfortable.

AmyGreenfield24

5 de jun. de 2015

I had an amazing experience at Toyota this week . Jimmy Leveque was an extremely helpful and knowledgable sales person . He took the time to explain in full detail concerning my purchase . Excellent customer service . I will definately return in the future .

A. Smith

5 de jun. de 2015

Hands down the best dealership in town! The sales rep I worked with, Tracy, was so helpful. He made car buying super easy and anxiety free. In a short amount of time, they gave me a great deal on my trade in, got me financed at an amazing rate, and I was driving my new SUV home. PLUS, they have the best perks!! Oil changes for life and more!! Thank you very much, Rosner, Tracy, and team!!

destiny lavae

4 de jun. de 2015

This was an excellent experience. Jimmy Leveque was very professional. He took his time out to explain everything I needed to know about the 2015 Toyota Corolla. I loved his sense of humor, he made it very helpful and the entire process pleasant and enjoyable. I would recommend everyone to the Rosner Toytota of Fredickburg and to Jimmy Leveque.

KB 12345

3 de jun. de 2015

I have been buying cars from Rosner since they have been in Fredericksburg. I have always gotten a good deal. Better here than ANY OTHER dealership that I have dealt within both the state of Maryland and Virginia. Service is Honest. And I have bought both new and used vehicles from them and I have never been disappointed. Ron Rosner "YOU ARE THE MAN"Kannatis "KB" Crawford, Jr

Krp227

2 de jun. de 2015

Just got back from Rosner Toyota in which I had an excellent experience buying a used vehicle. Mr. Glasner is very personable and easy to work with. Did his best to make sure that the car would be in my hands even after running into some difficulty with the financing since I'm a first time car buyer. Dont hesisitate to check this dealership out and ask for Jim Glasner if possible.

mrfarmer

1 de jun. de 2015

We have purchased two Siennas and Jimmy Rhody was very helpful and efficient in locating the exact car we wanted. He has been available several times to help us understand all of the new technology and is always ready and willing to answer questions in person or over the phone. He also helped members of our family in their purchase. He is knowledgeable and friendly.

stschl

1 de jun. de 2015

Great Service from the entire Rosner Team especially Jim Rhody. I will recommend Rosner Toyota to all my friends and definitely shop there for all my automotive needs.

ckw

31 de may. de 2015

While some salespeople do not welcome women car buyers, Jimmy Rhody treated me with respect and took my expectations for a buying a vehicle seriously. He realized that I had done my homework and knew exactly the car and the price I wanted. I very much appreciated that Mr. Rhody, nor anyone else at Rosner, tried to "play the games" that some dealerships employ to stall price negotiations. Mr. Rhody and Mr. Foskey answered all my questions quickly and thoroughly. Mr. Rhody also did not begrudge a "second" test drive when the vehicle I had "ordered" actually arrived! Indeed, he went out of his way to make sure we knew how to contact him with any additional inquiries or concerns. I ( and my husband, too!) are thrilled with our new RAVA4! Thank you Jimmy Rhody for a friendly, efficient experience in car buying!

twinmommy14

31 de may. de 2015

This car buying experience for me was the best I have had. Everyone was very friendly fast and efficient and took the time to listen to what I want instead of trying to sell me something I didn't want.

Farley, Bill8

31 de may. de 2015

The purchase of my new truck with Rosner of Fredericksburg was a give and take experience. I was able to work with the sales people to agree on a deal that I would consider to be in the middle of the road. Free oil changes and engine warranty for life were the deal sealer.

BammBamm

30 de may. de 2015

Jimmy didn't have a clue of what he was walking into when he greeted me in the parking lot When it comes to making decisions I have an issue with that, I picked one car and than anotherI left the dealership after getting frustrated and came back 10 mins later agreed on the terms of the vehicle and changed my mind yet again in which car I wanted and after all of that jimmy never seemed frustrated or impatient He hung in there with us until the end and after all the aggravation I caused the sales manager Melissa wAived the $825 freight fee This is my second purchase from Rosner and I would recommend the dealership,and jimmy to anyone that's looking for a new car Thanx again Jimmy you made buying my new car a pleasant experience , I made it stressful because I was happy with the vehicle I had purchased previously and I was comfortable with no car payment but I totaled that car this past Tuesday ....

Thackerk82

30 de may. de 2015

Adam was very helpful. He got us in and out very quickly, and answered all of our questions. I would absolutely recommend these guys to anyone. I was even recommended by a friend who purchased a vehicle a few weeks prior, and they far exceeded my expectations!

MommaD

29 de may. de 2015

I have owned every type vehicle you can imagine and I am very satisfied with my Sienna Van. My sales person Sandy was very knowledgable and helped me with my purchase. I would highly recommend Sandy and the Rosner Toyota dealership.Thank you, DD

donna

28 de may. de 2015

Our purchase of our 2015 Tacoma was truly a good experience. Our salesman Jimmy Leveque went out of his way to help us. He was very easy to work with. While we were sitting in the vehicle pairing our phones my husband had a "Senior Minute" and asked Jimmy is this where the 8 track is located. Jimmy stayed very professional and answered my husband, all I could do was chuckle.

Sutton Damily

28 de may. de 2015

We have purchased 4 cars from Rosner in Stafford/Fredericksburg. They take the dread out of buying a car. Our last purchase was for our daughter who is a College Student and we needed a very inexpensive reliable used car. We met Jim Glasner and he worked with us to meet our needs. He was not the typical car salesman and we felt he honestly wanted to assist us making the right purchase. We can't wait to work with him again.

billy

28 de may. de 2015

JIM GLASNER WAS A GREAT PERSON TO WORK WITH AND HE GOES OUT OF HIS WAY TO GET WHAT YOU NEED. HE DID THIS FOR ME ,THANKS JIM FOR ALL YOUR HELP.

KRtundra

27 de may. de 2015

I found the people at the dealership to be very accommodating. I am happy, so far with my truck. I will be satisfied when they hold up their end to do the repairs.. I can tell they take pride in their work.

CandyBro

26 de may. de 2015

This car dealer is the best one i ever visited. I went to some car dealer with my friend. we thought we just come to buy a car, so we wear casual clothing. Guess what, no one comes up to serve us. When we go to this car dealer, they trade us as family, they are doing very professional introduction.

clanbar

26 de may. de 2015

Bought a 2014 Ford F150 from the used lot; great salesman, Adam Porter, who answered every question or found the answer. Even promised a better loan rate than our pre-approved bank loan--and came through!! By a lot! Adam went out of his way to make sure that all the paperwork was completed properly, put us in touch with the service department, and generally made the experience pleasant. A few days after we purchased it, the cover under the chassis came loose; they took us right in, fixed it quickly (thanks to Oliver Beale) and sent us on our way without charging a cent.

Jennifer

26 de may. de 2015

Nicest dealership we've ever worked with. Jim is very attentive to his customers and makes the process enjoyable and stress free, a huge plus when trading in and buying a used car. He is personable and attentive, kept us within our budget and fitted me out in a sweet new ride, I have been so pleased with my Altima!! He knew exactly what we needed and worked to get us in our new car and on the road as quickly as possible. Jim Glasner is AWESOME and we will buy every car from him for the rest of our lives!

Bridget

26 de may. de 2015

We had a great experience at Rosner Toyota of Fredericksburg. Our Sales Consultant, Jim Glasner, and the Finance Manager, Brian Sheffield, were wonderful. Jim and Brian were very helpful and made the car buying experience smooth and stress-free. We'd looked online prior to arriving at the dealership, and the website was also very helpful and current. We'll be back for our next vehicle purchase. Thank you!

MissyK

26 de may. de 2015

Great experience! Jim Glasner and Tony Long couldn't have been more professional and helpful. This will be our first stop from here on out.

Glen

26 de may. de 2015

After a lot of research on a good commuting vehicle, we went to Rosner to look at a used Prius. Jim Glasner was knowledgeable about the vehicle and gave courteous and quick service that made the process easier for three tired kids to handle. We got a fair deal that kept us in budget without a lot of extra hassle, and Jim maintained good communications and follow-ups after the sale. We would definitely recommend Rosner Toyota and Jim Glasner.

mary ellen

26 de may. de 2015

I had been in touch with Jim for a few day asking questions about a car for sale. I went on May 2 2015 to the dealership to check it out and was greeting by Jim. I couldn't ask for a more nicer guy and being so helpful to work with me to get this car. I have also had to get in touch with Jim a few more times asking questions and he took care of things right away. I would let anyone know this is the place to get your next car and make sure to see Jim he is awesome!

Midas

25 de may. de 2015

We followed up on Rosner's website offerings, were helped immediately, all questions answered without high pressure tactics, expectations were met and a fair deal was struck.

badassYoda

24 de may. de 2015

I bought a 2003 Toyota 4Runner from Jim but I was worried at first. It had no warranty and within 24 hours, the check engine light came on as well as the VSC trac light. I thought I was screwed but Jim took care of me. He apologized and told me the last test driver must have done something bad to it because they do an excellent inspection on all there vehicles. He gave me a loaner and put my truck in the shop and had everything fixed free of charge!!!!!!! Most used car dealerships would have "reminded" me that there was no warranty and would have charged me to get it fixed or recommended a cheap machanic and sent me on my way ( that actually happened to me before) but not this time. Jim kept me posted on the progress of my truck as it was being worked on and now I have a great running 44!!!!!! He even worked with my wife with her not so good credit and put her in a 2012 Honda CRV. My wife and I are very pleased and satisfied with our vehicles and our experience at Rosner Toyota. There needs to be more sales people like Jim Glasner. I highly recommend anyone to go there and ask for him to help them get into a vehicle they really want.

Pam

24 de may. de 2015

I had an excellent experience with Steve. He was very helpful and made the entire process pleasant and enjoyable. He went above and beyond to make sure I got the car I wanted. He worked well with my family and me. His involvement and assistance were superior.

faboon29

23 de may. de 2015

Mr.Rambado was extremely helpful with the purchase of me and my husband new car.

Danny

22 de may. de 2015

Jim helped me get into a car I could afford that gets great gas mileage. This is the second car I have bought from him and I will by my next one also. I run a business in Fairfax va so I know how difficult it can be to find great people to add to your team. You guys have one in Jim I would definitely recommend him to my friends for their next car purchase

VinceB77

22 de may. de 2015

My man Jim of Rosner Toyota hooked me up with the perfect car I needed. I truly would recommend this guy to anybody. This dude is awesome

Trinks, Dennis

22 de may. de 2015

My wife and I visited the dealership in hopes of finding a vehicle good on gas mileage and to get a good trade in on our Nissan XterraOur Sales person Jim was very knowledgeable and helpful. We told him what we where looking for and he put us in our Hyundia Sonota. Jim is a very exceptional Sales Person. I would recommend him to my friends and family.Thanks for a Great Experience Jim.

thagamer05

21 de may. de 2015

I went in knowing I wanted either a Toyota or Honda for their longevity and performance. I was greeted by a smart, funny, and ambitious salesman named Jim Glasner. I told him what I was searching for and he hit it right on the head with The first car... a fully loaded 2010 Toyota Camry SE! Jim was very nice to work with, and a breath of fresh air from your typical salesman. I highly recommend Rosner Toyota and salesman Jim Glasner For your next vehicle! Would rate more than 5 stars if the option was available.

LSG

21 de may. de 2015

I consider myself an experienced car buyer...and I am not always an easy customer. I do my research, know what I want, and know what I am willing to pay. I don't like playing the haggling game and feel it is a waste of time. I have walked out of many dealerships because I won't tolerate being treated badly...and there are many local dealerships that do just that.I knew I wanted a Limited RAV4 and Rosner's free oil changes and inspections made me really want to buy it from Rosner.John Curtis managed to get me the deal I wanted and did it with patience, knowledge, and a great sense of humor. This car buying experience was one of my most enjoyable and I will definitely recommend Rosner and John Curtis to all of my friends.

Jack1960

21 de may. de 2015

Rambo was very informative and patient. I told him I was looking but not sure I was ready to buy a new car. He showed me several models and explained the features and differences.

Delta Ranger

21 de may. de 2015

I was looking for a truck with specific capabilities and had looked at all makes and models. I came to Rosner and dealt with Jim Glasner who listened to my needs and requests and worked very hard to get me the type of vehicle and the price that I was willing to pay. After about a week of looking I purchased a 2013 Toyota Tundra 4x4 and was able to get what I was looking for at the price I wanted. I would recommend Jim and Rosner if you are looking for a vehicle as he is conscientious and understanding to a clients perspective. He answered all questions set before him in an honest and straightforward way.

lilmario

21 de may. de 2015

Jim glasner was awesome when we got are car he answered all question we had and made sure we were happy with everything we are getting we got are car allittle while ago but when im ready to get another I will go back

NGO

20 de may. de 2015

My husband and I were in need of a new commuter/family car and had been talking for weeks about what would be the best car for the family. Having already owned a Toyota Camry that we bought in 2006 from Rosner Toyota, we decided to take our business back to Rosner to see if they would have what we needed and we could repeat our business with them.Our sales rep was Serge Sajous and he was amazing. As soon as we walked in, I told him what we wanted and how we wanted to do business and he was a top-notch professional who found us the vehicle that we wanted (not what he thought we wanted) and we went from there. After all was said and "signed" my husband and I drove away in our new used car.I cannot say enough great things about Serge and Micky (his manager)...they were super nice and we were very comfortable giving them our business; they took care of everything we needed. The finance department was also amazing to work with; they were friendly and helpful through the whole process. This is the kind of professionalism that customers should expect to see when they are car shopping.

heels

20 de may. de 2015

We have purchased several cars from Rosner Auto Group over the past 25 years and have always felt that the service department treated us quite well. This week takes us to a whole new level. We received a recall notice from Lexus on a car purchased in Northern Virginia ( from a non Rosner dealership) several years ago. The recall was performed and my wife returned from the dealer only to find that transmission fluid was leaking from the car. The recall did not involve the transmission and in fact dealt with the opposite end of the car. After a heated discussion with the folks in Northern Va. we carried the car to Rosner Toyota who repaired the car for us and negotiated with the other dealer for payment. The entire bill was taken care of by the other dealer in large part because of Angelina's intervention. We left the car with Tarron to pass on to her the next morning. They did a fabulous job and are another reason to buy local and buy from Rosner Automotive Group. D. Cooper

RHamilton

20 de may. de 2015

We had an excellent experience purchasing our new Highlander. I was impressed with our salesman, finance manager, general manager, and everyone we came in contact with over the past few days. Thank you for your excellent service with a smile.

Angel4456

20 de may. de 2015

I had been searching for my perfect car for a few months that was within my price range. It wasn't until I went to Rosner and had Jim Glasner sell me my beauty! He spent his time working with me, finding me EXACTLY what I wanted within my budget range!!!! This place was absolutely awesome! Everyone there was friendly & congratulated me on my buy. There was coffee & drinks and environment was comfy! Thank you !!!!!

Bob

20 de may. de 2015

Steve was very helpful and didn't come across too pushy as my experience with some of your competitors. I really appreciated his helpfulness yet consideration to my thoughts that I'm still early in my experience. I thought Steve was very knowledgeable and helpful. Thanks Steve!

galen123

20 de may. de 2015

I will refer any of any of friends to rosner Toyota of Fredericksburg great service and fair vaule for your money .

The Schuldt's

20 de may. de 2015

This service department is HORRIBLE and the service manager is a LIAR! If you want something fixed and fixed correctly and your vehicle not damaged do yourself a favor and take it to Stafford or Woodbridge!!!

sabrina123

19 de may. de 2015

Really helpful! I went to a few different dealerships and they were they only ones who actually helped me find the car I wanted, instead of trying to make me buy or lease something more expense. Jim was really helpful and friendly! Made replacing my car super easy and a lot less stressful!

dawn1313

19 de may. de 2015

My experience was AMAZING! Jim Glasner was my salesman, he did everything to make sure I got the best deal for my purchase. Jim was a pleasure to work with. I have told some of my friends that if they are in need of a car to go see Jim Glasner, I would buy another vehicle from him.

slinkyironman

19 de may. de 2015

I found the car I wanted on the internet. "Scion FRS 2013"I drove down and there were people looking at it. I got right to business and was able to walk out with the car in 2 hours. The manager probably could of lowered the price 300$ but said he couldn't. So he lowered it $10.17. The sales person let me RDP into my home computer to get my insurance information which was awesome because I would not have remembered it which means I would not have bought the car. I sent them a check 3 days later for the full amount of the car. When I took the car home a week later oil was leaking. I had to go to the service center in my town to get that fixed. Besides those two things everything was great.

LH

19 de may. de 2015

Not a big fan of the whole purchasing vehicles process, but this experience was excellent. In and out, just the way I like it. Steve Rombado was my salesman. Pleasure to work with. Listened to what I wanted and did not try to sell me something different. Followed-up with all my requests and questions in a timely manner. Reasonable negotiation on trade-in without repeated trips to "check with his manager" thing going on. Thing I appreciated the most: no high-pressure sales baloney, which would have probably caused me to look elsewhere.

theharts

19 de may. de 2015

Our experience was amazing. Jim Glasner was our salesman, and he did everything to make sure we left with the truck we wanted. He took his time showing us our options, and ensuring we got the best deal. The whole team was amazing. We will be going to Jim for any future car purchases.

caroline123

18 de may. de 2015

I had a great experience overall. I didn't feel pressure to purchase on the spot, and had fun test driving and gathering more information to make my decision. Josh Clark was knowledgable, helpful, and he had a fun personality. I would recommend Rosner Toyota and Josh Clark to anyone!

Paul

18 de may. de 2015

When a change in job pushed me into finding a replacement for the high mileage Trans Am I had been driving for the past fourteen years I grudgingly went online to begin the search. I was pleasantly surprised to find many cars that got me excited about the change but one stood out above the rest! The only problem was that the car was over three hours away from from my home in North Carolina. I contacted Rosner Toyota and promptly received a response from Jim Glasner. We spoke about the car on the phone for a while and it seemed like a great deal but I wasn't sure that I was quite ready. Jim contacted me a few days later to see if I was still interested and we continued to discuss making a deal that would keep both parties happy, Jim even going so far as to see what he could do about accepting my old Trans Am as a trade in to sweeten the deal. We ended up making a deal but I decided to keep my old car and getting a ride out to Virginia was going to take me some time. Jim did what he could on his end to ensure that no one swooped in to get the car before I could get there. I felt comfortable that Jim was being honest with me and that everything would be as it should be. When I arrived I at the dealer I found my car to be spotless, fueled and tuned up. Jim handed me that keys, walked me around the car pointing things out and we hopped in for a test drive. The financing went smoothly, Rosner is handling the out of state registration and I am cruising around in an awesome new car. Jim has still made himself available to me when I have questions and that is greatly appreciated!I cannot really think of anything that would have made this experience better!!!

Tish&Dana

18 de may. de 2015

I purchased a vehicle from Rosner Toyota of Fredericksburg and the staff there went out of their way to ensure that my purchasing experience was not only memorable but also one that I exceeded my expectations. I had previously purchases a vehicle that I was no longer comfortable with and the staff at Rosner laid down the red carpet for me in order to make sure that my next purchase was something that I loved! They even went as far as ensuring that any unused portion my gap insurance and extended warranty was able to be transferred onto my new vehicle. Jim Glasner was the sales associate. Not only did he take the time to listen to my needs, he also made sure that those needs were communicated to all parties that had a part in my purchasing process. I personally feel that I will follow him to whatever dealership that employs him for any future purchases.

batgirl

18 de may. de 2015

What an amazing men! Knew exactly what he was doing. No matter what type of question was given he answered all of them with such profession and words would only take away from how took his time and evaluated his work by performing such awesomeness! All the reason why I would recommend this man and this dealership!

samborn281

18 de may. de 2015

I dealt with Stephen Rombado he's a great person to deal with. Wasn't pressured to buy anything, he didn't do the typical lets talk to my manager thing. Or let's get you in the tundra today right now immediately bs. Will be using him againCody

Mike W

18 de may. de 2015

I can not say for everyone at the dealership, but I can say that working with Saige Thomas makes me trust car dealers. I bought my first car from him in 2009, and he still remembered me when I came in last weekend. He was smart about cars, and I never felt pressured to buy a car. The combination of him and Mike Camlin at that dealership make me never want to go anywhere else.

Arlene Santiago

17 de may. de 2015

I have been shopping around since I graduated from college in December for a new car (a graduation present to myself). I finally found my new car (2015 Toyota Corolla Eco) on Friday at Rosner Toyota of Fredericksburg. Jimmy Leveque was the sales representative who helped me and sold me the car. He was WONDERFUL!! This was the first car I have ever bought and was extremely nervous when I first arrived about the whole process. I believe that Jimmy picked up on how nervous I was and did not take this to his advantage, on contrary, he made me feel more comfortable. He joked around with me making me less nervous but remained professional. Jimmy answered all the questions I had and was Not once pushy throughout the whole experience. He made the my whole first experience of buying a car truly exceptional. I recommend anyone looking for a new car to go to Rosner Toyota of Fredericksburg and ask for Jimmy Leveque. PHENOMENAL customer service! I can assure you that you will not regret it!

Techno Savvy Senior

17 de may. de 2015

I bought my second Prius in Dec., 2013 from Jimmy Rhody. As a senior citizen, I was a little overwhelmed with the advanced technology of this car. Jimmy went out of his way to get me comfortable in my new car. I would make an appointment and Jimmy would patiently review how the car worked. I made notes and practiced with his support until I felt competent to drive my car using much of the technology. I really appreciate all the patience and time that Jimmy gave me. Jimmy still comes back to the service department when I come in for 5000 mile check-ups to ask how I am doing with my car. I do appreciate his support so much.

Erin

15 de may. de 2015

After shopping around at ALL local dealerships I finally bought my Toyota Highlander from Rosner of Fredericksburg . Steve Rombado was a wonderful salesman . Would Recommend

Wayne

12 de may. de 2015

Steve Rombado was very attentive to our needs. He presented himself professionally, answered our questions, and found a car that suited us well. We really like the Highlander he sold to us.

JPS1023

11 de may. de 2015

Everyone at Rosner made this purchase a dream. It required very little effort on my part and everyone seemed genuinely concerned with getting me a great deal. The finance team got me a better deal on this used purchase than I got at another dealer on a brand new purchase. I will certainly be using Rosner for all my purchases in the future. Specifically Steve R.

mpolen01

11 de may. de 2015

I bought a Prius C vehicle from Rosner Toyota at Fredericksburg and would recommend this dealership to all of my friends and family. The buying experience was exceptional and I owe this pleasant experience to the professionalism of Melissa Whitaker and Mike Camlin. Both were very professional and informative. I was not pressured and felt comfortable when dealing with them during my purchase experience.

happy1

11 de may. de 2015

This vehicle purchase was unexpected and I had no clue which vehicle that I wanted to buy. Jimmy Rhody took his time with me, helped me find the vehicle that I needed, and had me out of the dealership in great time. Everything was straight forward and the staff was very nice. Personally, this was my best experience of buying a vehicle.

patunces

2 de abr. de 2015

I found the car I wanted on the lot. Jose, Chris, and Brian were willing to work within my financial boundaries to make it happen. They made us feel comfortable and didn't use high pressure tactics. I am very pleased with my vehicle, the price, and the customer service I received.

Vchi2014

16 de mar. de 2015

Jimmy Rhody made everything ready over the phone and made our purchase quick and easy for us when we came in. The deal was straightforward, very attentive staff helped work out a financial arrangement that worked for us. I high recommend buying from this dealership! Very pleasant staff and we felt very taken care of here.

frog18

24 de feb. de 2015

I really appreciate the non-pushy staff here. so much better than it used to be in the old days. I came in two times previously for test drives and no pressure. I had dealt with William Sawyer initially, but he was tied up on my subsequent visits. He was also very accommodating and non-pushy. I had done my research, but sean contributed a lot of inside knowledge that really helped me decide. I gave a reasonable offer which he accepted. no games etc. BTW you need to update your salesman list. Both guys I dealt with were not on it.

Eagleeyepatch

16 de ene. de 2015

I went here and Pohanka Honda to look at purchasing my first vehicle. Pat Carl at Toyota was my sales consultant and he was very friendly and focuses only on the car and if it was the car for me. When I went up to road to Honda, they immediately started talking about monthly payments without even showing me the car so they weren't "wasting their time". My experience here was memorable for all the right reasons and I felt like I was treated with respect and fairly. I would definitely travel from Woodbridge again to buy from this dealer.

otto

18 de dic. de 2014

Made 2 visits to have work done and each time had to wait over 3 hours even though was told to come in early and be first in line. Was 3rd in line and still waited over 3 hours. It's not worth the wait, even though the work to be done was free. Have been paying to have same type of work done even though theirs is free!!!. Had 4 new tires and new battery installed and the wait was about an hour as promised!! That is service. One other item decided to buy a new car and would never use the internet to do so.

Lis.Plummer

13 de dic. de 2014

Steven Rombado was a very caring and honest salesman. He made the buying experience of my 2015 Corolla very pleasant. If it was not for him and the patience and integrity he displayed, I would not have made the decision to go through with my purchase through Rosner Toyota! Great service, I would highly recommend him to anyone!

Jay Knott

14 de oct. de 2014

I took an 07 TCH to service for a Hybrid battery... :-/Needless to say the battery was WAY too expensive to fix for this car.I was introduced to Saige and he passed me onto John...BOTH highly knowledgeable in vehicles in general and especially in Toyota.John walked me around and dealt with my indecisiveness and we were finally able to select a vehicle that I liked and could afford.I was then passed to Matt that made the Finance portion a breeze.I was in and out of the dealer within 3 hours in a 2014 Cam. Im ridin' clean now. Thanks fellas!!

SR2014

19 de ago. de 2014

When I let Angelina know that I was having trouble with the factory installed radio in my Corolla she assured me I would be contacted when the problem was diagnose. After about an hour I received a called from Angelina where she let me know that she was personally involved in the process of diagnosing the problem and was trying to find out exactly the problem I was having with my radio. After a few hours she called again to let me know the problem was diagnosed and that the extended warranty I had purchased will cover the replacement radio and she will contact me when the new one arrived. Not even a week later I received a call from Angelina letting me know the radio had arrived and it will be replaced the very next day. After dropping off my vehicle first thing in the morning it only took about an hour to receive a call from the best Service Advisor I have ever met to let me know my vehicle was ready. I was very impressed with Angelina's professionalism and sincere concern to correct the trouble I was experiencing with my vehicle. That's why if there is an award for Best Service Advisor Of All Time I would definitely nominate Angelina ..Thank you very much for all u have done ...As long as Angelina is my service advisor I would be a repeat customer at Rosner Toyota of Fredericksburg...

Freebangs12

25 de jul. de 2014

My 2009 Toyota Tacoma 4x4 V6 Manual transmission break down on me on 7/22/2014 on Interstate 95, and I AAA towed it to their dealership in Fredericksburg. The next day on 7/23/2014, a service adviser calls and told me that they think is the transmission, and it may be covered by warranty, but if it is not, I will have to pay $480 to fix it. On 7/24/2014, the service manager bill called me that they misdiagnosed it, the problem is actually the "clutch" and it will cost $2000 to fix it. I told him I am a student, and can't afford that, and will be there on 7/25/2014 to pick it up. When I arrived there today, they told me I will have to pay the $480 for diagnosing the transmission, when there was nothing wrong with it in first place, but want to charge me because of their misdiagnoses. I told him i can only pay for regular diagnoses fee for the clutch. He refused to release my vehicle. I asked to speak with the dealership manager and he said he is on vacation and will not return until Monday 7/28/2014. I asked to speak with the owner of the dealership; he said he retired last year and cannot be reached. And the worst of all, they had drop my transmission and he said it will also cost me extra to put back in my vehicle, or I can take it with the transmission on the bed of the truck. These are all because I cannot afford to fix it at the dealership for that amount. I already have multiple estimates for way less than they are asking. My lowest estimate is Pep Boys of Fredericksburg for $668 plus tax to replace my whole clutch system. This issue is still not resolved.

Ruth58

25 de jun. de 2014

We have purchased two vehicles through this group in the past 7 years. We come here because we love Toyota's , not because of the dealership itself. When I first drove up this morning for a scheduled appointment, there were two employees smoking just outside the service are, all the smoke was blowing right in my face as I exited my car. Not a pleasant welcome at all. Then I proceeded into the service reception area and NO one greeted me. This is the same experience I had the last time I visited this dealership for regular service. Luisa made no attempt to make me feel welcome, in fact she did quite the opposite. Her dialogue extended to only what was absolutely necessary and not one word more! When I declined the $600+ dollar service she seemed even colder ( if that was even possible). If I had a choice to go somewhere else, I would. I may have to consider going out of town to avoid this experience all together.I would highly recommend that The Rosner Group do some serious overhauling of their training of employees that interface with their customers!!! P.s. Should it really take 1 1/2 hours to have an oil change done that I had an appointment for?????

poo72va

16 de jun. de 2014

My girlfriend and I went in to look for her a new car back in Jan. Will was very professional and helpful. True to his Marine Corps Professionalism, Will was able to easily juggle between helping us and other customers while keeping all parties satisfied. My girlfriend bought a 2014 Corolla and the very next day I went to Will and bought a 2012 Camry. My girlfriend and I both have had a lot of cars and we both agree, THIS WAS THE GREATEST SALES EXPERIENCE EVER!!! Semper Fi Devil Dog!!!

Tundraowner1234

25 de mar. de 2014

Great car-buying experience. George was a very kind and knowledgeable salesman. He was patient and worked to help us find the right vehicle for us. I would highly recommend buying a vehicle at Rosner Toyota and would highly recommend working with George.

bmhoyle

21 de mar. de 2014

Was not initially too happy, but Ray Harris did make sure the situation was taken care off. Sales price/financing when purchasing the car was typical at best. Car wasn't delivered in perfect condition but Ray made things right and I am now pleased. Would do business here again.

veteranbv

19 de mar. de 2014

I came looking for a new car. I had been to several other dealerships and looked at similar models. I saved Rosner for my last visit as they were wonderful to my family years before. JM Hightower came out and assisted me through looking for a new vehicle. He was incredible, probably the best care salesman I've ever worked with. He was incredibly knowledgeable, engaged, and represented both our interests fairly. He also did an excellent job walking me through all of aspects of my vehicle, which I'm still in love with (Toyota Corolla LE)!

anen

6 de feb. de 2014

I just got home from picking up my slightly used 2013 Cadillac CTS V from Rosner Toyota. I have to say I'm very pleased with this dealer. I've probably purchased 10+ vehicles from various dealers in the past 20 years and these guys were by far the easiest to deal with. I worked with George Fallin over the phone for a few hours before I decided to come in and take a look at the V, and when I got there and decided the car was for me, the rest was easy peasy. George was friendly and professional and everyone there including the finance manager I worked with got the job done and in a timely manner, which in my book is huge. Prop's to these guys I would definitely do it again!

Andrea417

3 de feb. de 2014

I originally went to Rosner Toyota with my friend Amanda to look at a Rav4 that she was interested in. Our sales consultant was Jimmy Rhody and honestly....I can't say enough good things about him. He is extremely patient, easy to talk to, and actually listens to your wants and concerns. This guy will definitely go the extra mile to make sure your experience is a good one. I was so impressed with this dealership and how they interact and work with their customers that I came back the very next day and purchased a 2012 Tacoma pickup. I love this place. You guys will have a returning customer!!!

akilli

1 de feb. de 2014

I started my car buying experience online with Rosner Fredericksburg. Once I submitted a contact request, Jimmy called me within 10 minutes and started talking about my options. I missed appointments at 2 other dealerships to go to Rosner. Jimmy was waiting for me when I walked in and explained all the features of the van in detail. It was a pleasant experience after going to 2 other Toyota dealerships where the salespeople acted like they had never seen a Toyota in their lives. Jimmy was friendly and knowlegeable throughout my entire experience. While at Toyota Jimmy focused his whole attention to my buying experience which made my family and I feel like our business was valued significantly. I wouldn't buy any other brand but Toyota and I won't go to any other dealership but Rosner Fredericksburg.

Susanscuba

25 de ene. de 2014

I cannot say enough about Rosner Toyota of Fredericksburg. From the beginning of the process until I took delivery of my new vehicle, their service was extremely professional. When I picked up the vehicle, George Fallin, Sales Consultant, showed me the ins and outs of all the features (which are many!), paired my phone and answered my endless questions until I was satisfied I understood all the functions. George was patient and professional - as well as having a great sense of humor - and I cannot thank him enough for his help.

Dwyerblassman

17 de ene. de 2014

Let me start by saying that I have purchased vehicles from Rosner Toyota twice before. The previous customer service from start to finish is what keeps my family coming back, as well as recommending Rosner Toyota to others. Our reason for visiting this time was because of an accident, not exactly the reason you want to be purchasing a new vehicle.... However we needed to replace our Prius and we needed something affordable, and George helped us to do just that. His customer service was phenomenal. I have a 2 year old and couldn't get to the dealership with my husband, so there was a lot of texting going on throughout the process. Next thing I know I'm shaking George's hand in my driveway because he had my husband test drive the new Corolla to our house so that I could see it and drive it myself!! Incredible! He was incredibly genuine, knowledgeable, and most importantly to me, sincere. He spent good quality time working with us to get us in 2new vehicles. No matter how many questions I asked, and there were a lot, both George and Mike were patient, attentive, and got me to understand everything I was asking. Even picking up the cars was flawless. The new showroom is fantastic. It's welcoming and every person working made sure to say Hello to me and my daughter. The kids playroom is a huge plus!! Once my new Corolla was washed and filled they pulled it right up so I could get my walk through from George. Again, he was knowledgeable and patient and most of all so incredibly friendl! There's no question that my 15 year old will get his first set of wheels at Rosner.!! Mark my words, George Fallon is incredible!!

roseboro926

16 de ene. de 2014

Saige Thomas was a wonderful salesman. He was professional and friendly. I would send my friends to see him when they are looking for a new vehicle.

Bfidy

9 de ene. de 2014

Mr. Thomas was incredibly helpful. He answered all of my questions, and was more than willing to help me find the best deal. Great job!

colleengorman

6 de ene. de 2014

Mr. Duckett was very attentive to my requirements for a 2014 Toyota Corolla and chose the perfect car within moments, offering me a selection of two financing options, both of which would fit my budget. He also provided the best trade in value on my trade in vehicle, explaining how the dollar value was determined. I now have a beautiful new car which is exactly what I was hoping to purchase when I entered the dealership. With his expertise, knowledge of the inventory and my description of the vehicle I was looking for, I was in out out of the dealership in under 2 hours - driving my new car. He is easy to talk to and didn't fast talk me at all. I also want to note the excellent job Mr. Dunn, in the financing department, did with my paperwork. All the documents were printed off and ready when I walked in. He calmly answered my questions, ensuring I understood the documentation and providing explanations as I was drilling down into the numbers.I will definitely return to Ron Rosner Toyota of Fredericksburg for my next vehicle. A very good experience!

cpreston76

30 de dic. de 2013

Our salesman, George Fallin is awesome to work with. I sent him a message and told him what I was looking for and he found us the perfect bvehicle, in our price range. George bis Top notch and I look forward to dealing with him the next time we are in need of a vehicle. We bought a Tacoma 4 Runner from him (new) and a Used KIA Sould. We love both vehicles and the service we recieved from George.The folks in the service deaprtment are great as well and have always taken good care of me and my vehicles. Thanks!

DuncanLang

28 de dic. de 2013

We have been dealing with Rosner Toyota since the late 90s and have now purchased six vehicles there. We also have all of our automotive services done there. We keep coming back because we appreciate the excellent service and the friendly attitude. We have had good experiences with everyone we have dealt with there and that was certainly true in our recent purchase with George Fallin. He was very helpful and friendly and helped us to secure a great deal. We plan to continue to purchase our vehicles from Rosner Toyota.

lando32

20 de dic. de 2013

From the moment I walked in the door George was friendly and couretous. Not once did I feel rushed or pressured to buy. Once making the decision to buy, the process was transparent and honest. Rosner was my first stop based on it's reputation and well established track record of excellent service and quality. George exceeded my expectations and I would recommend him to friends and family without hesitation. Great experience and I love my new car.

KnowJesus

13 de dic. de 2013

The Sales Consultant and the Manager dealt with me honestly. This was one of the best car purchasing experiences I have ever had. The Manager and Sales Consultant took into consideration what I was comfortable paying for a vehicle and offered me an acceptable deal. So much so, I told a friend about it and they too purchased a vehicle the same day.

Emily93

9 de dic. de 2013

Saige Thomas was THE best salesman. My experience was awesome. He was flexible with the prices and super friendly. I fully recommend him to everyone. Saige was definitely a miracle worker. Thanks, Saige!-EmilyOwner of 2010 Camry

kejones

3 de dic. de 2013

We would DEFINITELY purchase from this dealership again! Lee Harrison was outstanding to work with - pleasant, professional, extremely responsive and not at all pushy or aggressive. The price was great, the negotiations mellow and the entire experience very easy. Cannot say enough good things about our experience here.

CarolMarks

14 de nov. de 2013

Last May we purchased a 2013 Prius, all thanks to Mr. George Fallin! He helped us in many ways to obtain our car. He also helped me with health information that I used and ran with straight to Blue Point. Today I enjoy our Prius to the max and my health is improving daily, all thanks to Mr. Fallin. Mr. Fallin is a people person, very friendly, and has a way about him to make you feel comfortable. He is a terrific asset to Rosner Toyota. We hope he will be at our favorite dealership for many years to come, we always look forward to seeing him. Love those big bear hugs!!Thank you Roser and Mr Fallin!! Patrons, David and Carol Marks

fallsrunal

13 de nov. de 2013

I have had Pam as my service rep. for 7 years and she is an asset to your organization. Always finds time to talk and provides excellent service.John Bates, my salesman never forgets my name. He is special and I will definately will buy my next Volkswagon from him.

Bumpkins143

12 de nov. de 2013

George Fallin was extremely helpful in my purchase of my 2013 Corolla! He was friendly, knowledgable and very helpful in every aspect! The experience I had was the best in years! I will tell you, he was extremely pleasant and understanding in every way possible. I LOVE my corolla! I will definitely tell all my family, friends and co-workers about Rosner Toyota and tell them to talk to George! Top Notch salesman there!! Thank you George!!

hogrider92

7 de nov. de 2013

I have just purchased 2(two) Toyotas from your dealership. My experience with this dealership has been the most positive, enjoyable car buying experience to date ! Not only was the staff professional, I finally felt that they valued me as a customer unlike other dealerships in the past. From my service writer Becky Robertson who always has remembered me and our conversations to her "Million Dollar Smile" they make you feel like family. I would recommend them to all my friends and family for their next auto purchase. Go see George Fallin. We went to buy one and came away with two cars ! From the finance office to the lot guys and everyone in between this dealership is a winner all the way.

DSW003

7 de nov. de 2013

I had one of the most rewarding experience I have had in a while, I went in for rountine service on my 2008 RAV4, and end up purchasing a brand new 2013 RAV4, when I arrive at Rosner purchasing a new car was not on my mind at all, I was going to have my vehicale service and be on my way, but that turn out not to be the case, George Fallin is great, as I was waiting for my car to be service I got one of my daily hot moments out of no where George show up and started fanning me with one of the brochure to help cool me off, The next thing I know I was test driving a 2013 RAV4, thinking I will just test drive it for the fun of it sense I was waiting for my car to be service and all the while telling Geogre I am not buying a new car. Low and behold was I in for a surprise I left Rosner with a brand new car and did not feel as if I had been pressure to buy it at all. I am so very glad that George show up that day.

faisbs7

14 de oct. de 2013

I was concerned about purchasing a car particularly after being taken advantage of during my first car buying experience. I went in with the intention of purchasing a used car, but Jan Michael helped me weigh the financials for both. My decision to purchase new was very difficult since I have always heard that is a bad investment. He was very patient and explained everything along the way. As an analytic person, I appreciated that he had data and facts to back up what he was saying esp with information about the long term cost of ownership. He was able to sell me at a price I was comfortable with that was competitive with the price I had received from another dealer the day before. Everyone at the dealership was friendly and helpful.I would recommend Rosner to anyone looking to purchase. I would also certainly recommend Jan Michael to anyone who wants to buy a car from a genuine guy. His customer service can't be beat!

steve38th

2 de oct. de 2013

On September 19th, 2013 I purchased a 1991 ZR1 Corvette from Rosner Auto Group in Fredericksberg, Virginia. Living in Florida, I located the car on autotrader.com and contacted the dealership. The Rosner sales rep, and I discussed the car and its condition and I arranged to have the car inspected which was completed on September 16th. The inspection came back and an agreed on a price was reached and on Thursday September 18th I Fed Exed Rosner the signed purchase agreement and a check for $26,500.00. The car was shipped to my home in Florida and arrived on September 24th, it is now October 2nd, Rosner has had my money for two weeks and I still have no bill of sale or title documents which means the car cannot be registered nor can I prove I legally bought the car. No one at Rosner will respond to my inquiries as to where the documentation is or if I will even be getting it. So after two weeks I am out more than $26,000 and have fiberglass paperweight sitting in my garage that for all I know it might be STOLEN.UPDATE: October 4thAfter sending the above review in the form of an e-mail to the Ron Rosner the owner of Rosner Auto Group, who I will say responded to my e-mail within minutes of it being sent, the paperwork issue was quickly resolved at the dealership level and I have finally been able to register the car.

ylgrove

30 de sep. de 2013

This is the second time I have purchased a Toyota Highlander from this dealership. Both times I managed to get great salesmen. This time I worked with Jan Michael Hightower and he went above and beyond to answer all my questions, show me ever feature on the car and made me feel like I was his most important customer. I visited several other dealerships in my quest to upgrade my Highlander and I can say by far Mr Hightower's customer service was unmatched. As a result, I have recommended all my friends interested in purchasing cars to him and would not hesitate to purchase another car from him, or this dealership in the future.

Yoda3

21 de sep. de 2013

I bought my Tacoma there Five years ago. The second I drove it off the lot, and I mean less than a hundred feet, a rock hit my window. They paid to have it filled so that it wouldn't spread. Top notch! I have kept my services up to date... I use them because I have had nothing but great experiences... But today not so much. I need new tires, the originals are dry rotting, to be expected, and I'm good with that, after all they are over five years old. But the buy three get the fourth for a dollar is a load of bull. For the same tire, I found them for a hundred dollars less on-line. They hiked up the price to pay for that fourth tire. I get that they are a business and need to make money. But I don't like misgivings, I would rather pay the right price for four tires than be told I'm only paying for full price for three, with a hundred dollars attached to it. It irritates me to no end. I should hope this issue is rectified, or my faith in Rosner is diminished greatly. No one likes to be lied to, or swindled.

joanhulse

18 de sep. de 2013

Jimmy Leveque made the decision to lease the 2013 RAV4 very comfortable. As a Senior citizen I was concerned about understanding & using all the new technology. Jimmy promised to help me with this, & he has been most patient & helpful. I would recommend him highly.

Deloresmiller

26 de ago. de 2013

Both George Fallen and Tony Long were extremely friendly, knowledgeable, and professional. Very pleased with both and would recommend to anyone. This is the 4th vehicle I have purchased with Tony long and first time with George . He goes beyond what is required to insure your satisfaction

mmcauliff

25 de ago. de 2013

My Fiancee and I are getting married in March and were looking for a 4Runner to purchase as our first family car. George was extremely helpful, not pushy in the least. Instead of trying to sell us something, he acted as a consultant in our purchase, giving us very helpful advice and preparing us for what to expect with financing. His help was invaluable, and I will not hesitate to recommend Rosner Toyota to anyone in the future. Thanks George!

Irishdoctor724

19 de jul. de 2013

My first car purchase experience was surprising a wonderful experience.SALESMAN: I actually went to a Honda dealership first and felt that I was being ripped off and taken advantage of. So I left empty-handed and disappointed. I have a friend who thinks highly of Toyota and while I had my reservations, I decided to go for a look. I have to say Jimmy Leveque was an excellent salesperson. He is not pushy, he has excellent product knowledge (I asked him LOTS of questions); he is genuinely honest (which I admire most, for being a car salesman); he is very patience and most of all he is just a down to earth kind of guy. I felt comfortable with him through the whole sales process and never felt like I was being pushed to buy something that I would ultimately be unhappy with. I say all of this because I actually visited the dealership three times before finally purchasing my car. (My family was annoyed with me but Jimmy was very patient.) I was looking to stay within a certain budget because it was my first car purchase. I received the graduation reward discount for being a recent grad, which is an amazing deal! Jimmy suggested the Scion xD, which I had never heard of before. I researched all about it, test drove the car and asked more questions. I absolutely love my car!DEALERSHIP: I love the fact that I can go back to Rosner Toyota for free oil changes and state inspections for life! I also really like their service staff too! I would highly recommend this dealership & salesman to anyone and when it comes to customer service I'm a very picky person.

cr2enj01

23 de jun. de 2013

I enjoyed sharing my time with the Rosner Team and Mr. Leveque. They deserve more than a rating of "5" I give them a "10". I struggled with the difficulty of having a lease car that enjoys eating gas more then I wish to pay. They gave me an opportunity to realize that there are people on your side. Thanks to the Team of Rosner Dealership in Fredericksburg Virginia.

happybulldog

26 de may. de 2013

Today, I came in unsure of what I wanted. I was interested in hybrids, Camrys, Corollas, and more at various other stores in the Fredericksbug area. Not only was William patient, but he was quick. He let me look at all the cars I wanted and helpfully guided me over to cars that were in my price range but still had the features that I wanted. Afterwards, he negotiated diligently and efficiently between me and his manager. WHen I wanted some time to think, William was happy to give me the space I needed, even offering to let me take the car home for the evening to think it over.Later, I took the deal Rosner Toyota offered to several other stores--Ford and Pohanka Honda. Neither of them were willing to beat the deal, and Pohanka Honda wasted a lot of my time in the process. It quickly became clear that the deal that Rosner Toyota had offered was literally the best in town. Overall, I was VERY impressed by the efficiency displayed by Rosner Toyota, as well as how helpful they were. Their speedy work made me feel like I was constantly being helped, sometimes by several associates (between the finance, magagement, and sales departments). My time was well spent--not wasted. In addition, Rosner Toyota , hands down, has the best deal in town. Between the rebates, the specials, the cars, and the customer service, you can't go wrong with Rosner Toyota.

rg111md

20 de may. de 2013

My family and I were traveling from Maryland headed towards North Carolina when my Maintenance Required! Light came on and Stayed On!We pulled over and inspected the the car to find that I was low in engine oil. I thought I could make it to my destination just by adding some oil...needless to say the light continued to stay on. I then proceeded to use my "emergency" function on my car to locate the nearest Toyota Dealer. I immediately drove to Rosner Toyota of Fredericksburg ,Va. There this wonderful young lady greeted me and escorted me to the service area. There I was assisted by Ms. Becky Robertson. I explained my situation to Ms. Becky about the fact that we were supposed to be in North Carolina at a certain time, the family was hungry and "a little upset" for the pit stop. Ms. Robertson made arrangements for the car to be serviced. While we waited for the service the shuttle van dropped and picked us up from "Cracker Barrell" where we had breakfast. Ms. Robertson kept me abreast of the situation and when we returned gave me a detailed explanation of my service. There is NO DOUBT that I am and would recommend Rosner Toyota. The staff is Friendly, Courteous, Fast and Affordable (especially coming from out of town with car issues). Thank you Ms Becky Robertson, the first young lady that greeted me, the guys that drive the shuttle and the cashier! You guys are Awesome! MFranklin (Maryland)

4morgans

15 de may. de 2013

I had a wonderful experience when trading in my 2010 4Runner and purchasing my 2013 4Runner. I communicated what I was looking for and they found it within 20 minutes. My sales representative, Dan Gatto, was knowledgeable & very helpful. It was a comfortable, no pressure purchase from start to finish. Financing was handled by David Dunne and that was also a nice experience. Pick-up was exciting! Dan was very helpful in helping me with all the new technology and apps.......He even assisted me with syncing my phone. I will certainly use Rosner Toyota for my service needs and will return there when its time to purchase my next 4Runner.

petty45

5 de may. de 2013

Went in for my 5000 mile service check-up. The service assistant was right there to greet me with a friendly smile. Explained to me what they would be doing on this visit. Then escorted me to the service waiting area. This dealership has always provided me with great service and there friendliness is outstanding. Would recommend Rosner Toyota to everyone. Nice job Tarron!!!

honda85

2 de may. de 2013

I don't usually give reviews however; this time I will make an exception. Deon Shamberger deserves praise for what an amazing associate he truly is. He went above and beyond his call, and it was clear to me he truly cared about me as a person. Most sales people are just trying to make a quick sale not him he answered all my questions and helped me get the vehicle I wanted. This is now my second car buying experience through him. I couldn't ask for more and he is the only one I will ever buy from. I recommend him very highly to anyone looking to buy a car you will not be disappointed. Thank you, for all your help!

morloch21

27 de abr. de 2013

The freindliness of the staff is exceptional. I was greeted as I walked in as if I was a close friend of the associate though we had only met twice previously. Since my oil change was free I certainly had no complaints about price but the addition of the tire rotation and car wash was an especially nice service to have received (the pollen is terrible right now). Overall, I would have no reservations about recommending this Toyota dealership to anyone, even those who may not own a Toyota themselves.

chrisking3041

22 de abr. de 2013

I had my Toyota Highlander serviced at Fredericksburg Rosner Toyota on 20 April 2013. Everyone included in the visit, from the individual who wrote up my service request to the cashier, was very pleasant and friendly. I service both of my cars at Rosner Toyota; I would recommend them for service and new vehicle purchases. Chris King

pryo7654

21 de abr. de 2013

I have bought 4 Toyotas from this dealership over the past 7 years. The sale men are very knowledgable and always willing to work with you to make deal fit what I needed. The follow-up service is excellent. Tarron and the other service advisers make reasonable suggestion for the care of the car and I never feel pressured to have something done. this dealership live up to it reputation.

BuddyAustin

1 de abr. de 2013

If you need a car new or used see Saige Thomas at rosner toyota in fredericksburg he is awesome i went to purchase a vehicle and he stayed right with me and my fiance the whole time told us what was hapening every step of the way and made sure we had awesome service best auto buying experience i have ever had. At one point i needed change for a $20 to buy a drink and no one had it so he gave me money right out of his pocket. So Saige Thomas good salesman great guy i will be back to that dealership for my next vehicle.

donnajinva

25 de mar. de 2013

This was our 5th vehicle purchase from Rosner Toyota, but our first purchase from the Fredericksburg location. Jim Foskey was an excellent salesperson to work with. He was friendly, but we didn't feel like we were "pounced on" by a salesman. He was able to locate the exact car I was interested in and brought the car to my workplace to make shopping very convenient for me. He was able to answer all of my questions and demonstrate all of the car's features including navigation, bluetooth, voice and audio. He was helpful in negotiating price, getting the payment pretty close to what I was hoping for. I needed a couple of aftermarket features and he followed up to make sure everything was taken care of. He delivered all weather mats to my workplace. I will recommend Jim to any of my friends that are looking to buy a new vehicle. I would drive back to the Fredericksburg location to buy another vehicle from him, even though we live much closer to the Stafford location.

vtjoe02

21 de mar. de 2013

Rosner Toyota of Fredericksburg is a great dealership. They are incredibly friendly and knowledgable on the cars that they sell. The salespeople are not pushy, and went out of the way to find the exact car I wanted. Then, we had painless price negogiation where they were not pushy at all. Overall it was a great experience, and I highly recommend them. They are all straightforward, which I can't say the same about other Toyota dealers in the area.

Kellyheartsmusic

16 de dic. de 2012

Our experience with the sales team was quite positive. The entire team treated us with respect and was honest and did their very best to earn our business. We were pretty tough customers because we wanted a good price for the new vehicle and still expected a strong trade-in value. The team negotiated with us fairly. Jimmy Leveque is a breath of fresh air! If you want to find a reliable new vehicle and not play games during the car-buying process, go see Jimmy at Rosner!!!

Amelia Wurzbach

2 de oct. de 2012

I highly recommend Adam Porter at Rosner Toyota in Fredericksburg VA. After researching the Toyota 4-runner Trail for 2 years, and talking with sales people from 16 dealerships in 9 states, I'm in a pretty good position to rate the quality of service provided by Adam Porter and Rosner Toyota. It was so good, in fact, that I was willing to drive from Dallas, GA to Fredericksburg VA, a 1,206 mile round trip, to meet with him-- bypassing many other dealers I had spoken with and met with. I must mention that the 4-runner Trail equipped with the options I wanted were scarce. Japan doesn't manufacture many and the devastating earthquake caused a delay in production. One salesperson told me at one point there were only 4 in the SE region, covering 4 states. Not only did he have a used Trail with the exact options I wanted, but he was able to get a new one for me to compare, side by side. He did not demand cash up front to hold them, and no pressure tactics like, "You'd better get here before they're sold." The people at the dealership were also helpful and friendly and we were even given some delicious fudge made by one of the staffers!Adam's hard work at earning my business, his honesty, consideration and helpfulness are the reasons I wouldn't hesitate to make another thousand+ mile round trip to buy a Toyota from him at Rosner.

erdelatz

29 de sep. de 2012

My salesman, Russell Brown, did a great job from start to finish. He was waiting for me when I arrived, answered all my questions, worked with me on a fair trade-in price, and even allowed me to take the vehicle to Stafford to show it to my wife while I looked at two other vehicles at a different dealership. After the sale, he has been attentive in following up in finding a back up set of keys from the previous owner. I would recommend this dealership, and Russell, to others.

woodan

30 de ago. de 2012

Outstanding interaction with the entire sales and finance staff, love the car and love the price. I will return to Rosner Toyota for my next car

butterfly3742

28 de ago. de 2012

Overall our experience was very good. We had a couple of issues though; We were quoted a much higher price on the lot than the car was listed online for. I immediately got the feeling that we were at a used car lot. If you advertise the car for a certain price don't jerk me around with higher prices. The other issue we had was with what they called a "recon fee". It was $999 and I'm still not really sure what it was for, but I am glad that I didn't pay it. They gave us top dollar for our trade in vehicle and the finance process was extremely quick and effortless. Brian did not try to sell us on all kinds of extras that we were not going to buy. We were in and out in less than 2 hours.

Caitie

20 de ago. de 2012

I recently purchased a used vehicle from Rosner Toyota and was so happy with the service I received. The salesperson, Russ, was very friendly and I appreciated that he wasn't pushy. (I have buyer's regret for even small purchases, so I was concerned about feeling rushed.) We decided not to purchase the vehicle immediately, but even the sales manager came out and thanked us for stopping by, which I appreciated. They were able to lower the price on the vehicle, and after test driving a few other cars, we decided the car at Rosner was the one for us. The sales process was very simple, and I was surprised at how easy the financing process was. (I was ready to have to decline a bunch of warranties and negotiate financing terms, but had to do neither.)Most of all, I really appreciated that, even though we were working on a tight budget, we were treated wonderfully. At several other dealerships, right when we told them our budget, the salesperson would just laugh and say we'll never find a car for that price, or just give us a mean look and say, "Well, that's not much to spend..." To them I say, we did find a terrific car thanks to Rosner, and we would gladly shop there again. Thanks Russ and the Rosner team!

armybombtech

9 de ago. de 2012

I have used Rosner's body shop and their maintenance facility's and both places have done nothing but given me the run around. I took a 2003 Camry in for a vehicle inspection and to test the starter on the car. They said that they did both but they did not. While on vacation the starter finally failed and my car had to be towed to the local Toyota where they tested the starter and said that it had been having problems for a while. Not only that but the Toyota in Florida also identified two lights that were burned out but the power steering had a hose that was leaking. We called Rosner to make a complaint they finally offered us a $250 dollar credit to their service department. Not too bad of an offer but when you are military and are getting orders to depart the area soon how will I be able to use it. They then offered us $95 dollars cash. That is a not even close to the amount of money that I had to spend on vacation to stay for two extra days. The body shop did some work on the same Camry and could not even get the alignment correct. We had to take the car to another Toyota dealer to get it done correctly. I would not suggest anyone to use this facility for any problems you may have with your car.

linyforever

30 de jul. de 2012

I had the extra coating put on my 2011 Corolla when I bought it in Aug 2011. I thought I had picked up tar splatters and took the car in to be buffed out. Debbie's manager identified the problem as artillery fungus in a mulch pile that borders my driveway. Debbie explained it to me, I googled it - she was right! The car was buffed and is beautiful, once again. I no longer park by the mulch pile - and have people lined up to help me move it this weekend. Debbie rocks!

mrp116

27 de jul. de 2012

Very smooth, efficient, and stress free process. I worked with Kamran, and went in with a price quote from another dealership through a buying service. He is possibly the least "pushy" dealer I have ever dealt with

locoengrbob

25 de jul. de 2012

I am glad I bought my Toyota at Rosner. My sales man was Kamran Karamat. He did a fantastic job working with us over several days of car shopping the first time we bought from Rosner. Kamran offered nothing but help. NO Pressure, NO overstating of his opinion and any one vehicle and ZERO double talk. For the first time in all sales venues we found someone who actually cared about what we wanted. He gave fact after fact on each vehicle we looked at. He was very knowledgeable on all New Toyota's and all the used vehicles that Rosner had to offer as well. Rosner has been great for service as well. Jeff in service makes sure we are aware of all needs they find with our car's and suggests the best options for us to service our vehicles without doing any unneeded service.We have bought several vehicles and 9 of our friends and family members who we have referred to Kamran at Rosner have bought vehicle from him too. We took our vehicle in for just general oil change the other day and Kamran came to us to see how we were and asked about our family. We we not looking to buy anything and he still cares that much as a person to follow-up with you ANYTIME he see's you at the dealership. Thank you to Rosner for having Kamran there to make the hated experience of car buying a treat.Bob and Theresa Davis

zqureshi

25 de jul. de 2012

I had a wonderful experience working with Mr. Kamran Karamat. He is a true professional who really loves what he does. His enthusiasm and friendly demeanor made buying a car an absolute joy and seem effortless. He has a rapport that develops quickly, and his knowledge is truly astounding when it came to knowing what I wanted in a car. This man has great skill in what he does, and it's truly heartwarming to know there are people who take their job with as much dedication and hard work as he does. Whenever this car runs its course, I know who I will be coming back to over and over for all my automobile needs. A big thank you to Mr. Karamat and all those at Ron Rosner Toyota.

taylorbf

4 de jul. de 2012

Working with Ray Harris was a great experience. Prior to arriving at Rosner Toyota, I made a number of visits to other dealerships trying to find the right car for me. I have precious little time to spare with work, kids, church, etc. and wanted to get in, see what they had and move on if nothing was of interest. Each ended up wasting my time by being unprepared to deal with a serious customer (couldn't find the key, ditched me for another customer, not knowledgeable about their vehicles, not knowledgeable of their inventory, vehicle wasn't ready as promise, etc.). It believe it may have been a ploy to minimize the number of dealers I could visit in an evening to just that one. Ray, on the other hand, was different. He was energetic and ready to work. He quickly found a vehicle of interest to my family and was very quick and professional in helping me take it for a spin. While I loved the vehicle, his positive and motivated attitude is what made the sale. It was a great experience.While I'm not sure I got the best deal as far as price (I'm not a good haggler), I was well and efficiently treated. If your time is as important as money, then start here, and ask for "Big Ray Harris.

CarlWiegand

24 de jun. de 2012

Jeff was very professional, listened to the situation we were in and how it meant a lot to keep our payments where they need to be. He worked hard to get us there and then the rest of staff was kind in getting everything else together. I will be recommending Jeff as a salesman and Rosner Toyota for all new and used car purchases to my friends and family. Thanks again for a wonderful experience with your company.

cdempe

17 de jun. de 2012

After spending a weekend looking for used diesel truck, and dealing with a bunch of sales people trying to sell me over priced junk, I went to Rosner and they had the truck that I've been looking for. At the end they ended selling me the truck for $5000 under bluebook.

curtis926

17 de jun. de 2012

Had a great experience at Rosner Toyota, and drove off with a great vehicle. Russ and crew were very friendly, professional, and exhibited great patience. I will definetly refer them to friends and family.

Msmith168

17 de jun. de 2012

Excellent transaction! Kenny was easy to deal with. Quick transaction, no games. If you are, or we're , military, go see Kenny, he's one of us and will take great care of you.

BNH

1 de jun. de 2012

Outstanding people at this dealership to listen and makes sure you get what you want, at the right price. Highly recommend them to anyone looking for a new car.

toy123

30 de abr. de 2012

Kent refererred my wife and I to Jimmie, who was said to be very knowledgeable and was, and before we knew it we were sold. Good People all.

picusmc

21 de abr. de 2012

Saige & Kent were awesome! If you want to deal with customer orientated service salesman deal with Saige & Kent! If it wasn't for these two ard working guys we would have left empty handed. Also due to those two i will be buying a Toyota Tocoma in the future. We love our new Vehicle!

kwyatt5530

15 de mar. de 2012

I am a customer for life now! My sister had went to this dealership to look at a new car Kamran and Melissa were so helpful as well as respectful. My mom and sister both told me how nice they were and went the extra mile to ensure that everything meet my sisters needs that i decided myself to drive up there that weekend coming knowing i would be in need of a car very soon. As i arrived Kamran and his big smile meet me at my car greeting me hello and shook my hand very polite and full of excitement.I got out, looked at the lot of cars and Kamran asked me questions to help me determine what i was looking for and i found a car i liked. With the intent of just looking Kamran treated me as if i had said yes i want this car and im not leaving with out it. He ran all the numbers every which kind of way to try and fit my needs. After giving me the figures he did one thing that i truly appreciated he gave me my time to think, my space but at the same time he let me know that if i needed him he was there and was always in my sight. With every question i asked he never got impatient with me and he ensured that he would be with me evey step of the way. I cant put into words how great of a sales person he is but i can tell you i feel that i made a new friend and if i have any questions its a open door policy to call no matter what. So after realizing that no matter what other dealership i went to that i was not going to get this kind of great customer service and what i felt like a family environment I signed the paperwork and i am now a PROUND OWNER of a Toyota Camry 2012 LE!I would have walked away and never bought that car if it wasnt for the wonderful customer service i received from Kamran,Melissa,and staff!!!!!!!!!!!!!!

awhitaker

13 de mar. de 2012

Excellent Customer Service, product knowledge, polite and very very professional. This is my first Toyota. I am very very happy. I am highly impressed by Kamran Karamat follow up after sale. I will recommend Kamran Karamat to everyone I know in my family and freind.

prius1232

2 de mar. de 2012

I went to Rosner Toyota to take a look at the Toyota Prius.I Had a very nice salesman{Bill Dunn} who found me out by the Prius's. After finding out what I wantted,bill new he had one. Showed me the car and we went for a testdrive.I was impressed with his knowledge of this hybrid.I felt he was very honest throughout my buying experience.{new experience for me}I now have a nice car with great gas mileage. Thank's again Bill and finace office. DT

pmontagu

23 de feb. de 2012

Kent Smith (sales) and Brian Sheffield (financial) were the reasons why we settled on leasing a 2012 Toyota Prius from Rosner Motors in Fredericksburg, VA. It was quite refreshing to see a car dealer not putting any pressure and giving you a honest and candid comparison of the Prius to the other available hybrids in the market.My wife and I have been buying cars since the mid '70s but it has been few and far inbetween that we have had enjoyable experiences while shopping for a new car. The experience was normally tainted by our perception that either the salesman or the manager were trying to 'nickel and dime' you to death. Note that, at one time, we had up to 5 cars in our household due to daughters going to college on our older cars and new cars being used by both my wife and I.I would highly recommend Rosner Motors Toyota to anyone who needs a solid and honest dealer to help them go through the numbers and in making the right choice for a new car. Their rewards program which include free oil changes, annual inspection, etc. is just an added bonus to their superb service department. Note that the service department manager (I forget the name) was very helpful and friendly as well.

leinberger

16 de feb. de 2012

If you are looking for a great sale person, please go and meet this guy. Kamran Karamat is the reason whole my family love Toyota and love buying from him from the last almost 5 years.Kamran have excellent product knowledge and will always make deal that will fit your budget.

Zkl

3 de feb. de 2012

Dealers matter. After a horrible experience earlier in the day at another Toyota dealer in the region (Lustine in Woodbridge), I ended up happily buying here.It was a fairly simple transaction. I had done my homework, knew the vehicle I wanted, and had a good sense of the price range to expect. I initiated contact via email and quickly settled on a price. When I got there, everyone was friendly and professional. No hassles, no heavy sales pitch, no surprises or hidden charges. In the Internet age, when so much information is available on-line before a consumer sets foot in a dealership, Rosner's willingness to deal straightforwardly with an informed customer was greatly appreciated.

Joaane

20 de oct. de 2011

I had an excellent experience with Kamran Karamat. We purchased 2 cars from him. He is awesome sales Person and have lot of product knowledge.

ljean45

24 de sep. de 2011

They don't know how to deal with out of state sales; don't negotiate in good faith; don't talk to each other so they are all aware of what is going on!

robinsoto

7 de jul. de 2011

My best friend who bought a car from Kamran Karamat reffered us to him. We have bought several cars in the past but this was "THE BEST EXPERIENCE" we ever had. Mr. Karamat is very polite, very knowledgeable and highly proffesional sales person. We highly recommend him. Most of the staff at Rosner Toyota Fredericksburg is great and very helpful.

mistypeanut

7 de jul. de 2011

I have purchased six vehicles from Kamran, whom I found to be very honest and more than willing to locate the vehicle we desired. I recommend Rosner to anyone looking for a new or used vehicle.

activesilence

29 de jun. de 2011

I visited Rosner Toyota on the evening of 27 June 2011. During the visit, I test drove and attempted to place a Toyota Tacoma under a 72-hour contract. I informed the salesman that I did not want financing from Rosner; rather, I simply wanted a price for the vehicle so I could negotiate financing through my credit union. The salesman said he understood and that they would not be running a credit check. While filling out the paperwork to put this vehicle into a 72-hour contract, I asked the salesman how much I should expect the vehicle to cost. He told me that it would be no more than $32,000.00. Once the paperwork had been filled out, he went to speak to the sales manager to begin the process of deciding upon a price for the vehicle. When he returned, the price had jumped to $34,000.00. The salesman asked me for a counter-offer to take to his manager, so I looked up the price of an identical vehicle at another dealer in Arlington, VA and asked him to match that price. When the salesman returned from speaking with his manager the second time, he told me that they would not match that price and wanted me to explain a foreclosure on my credit history.I've pulled my credit report from Experian and have verified that Rosner did check my credit. Checking my credit and raising the price of a vehicle based on that credit check when they are not going to be financing the purchase appears to be, at best, unprofessional and rude. This was my first and last encounter with Rosner Toyota, so I cannot speak to whether this circumstance was an anomaly or common practice. Regardless, I would advise consumers to avoid this business.I've listed the person with whom I spoke as "Dodge Ram Owner" because I don't know his name, but that was his preferred topic of conversation throughout the test drive.

jwatson3

12 de jun. de 2011

We were looking for a Toyota Sienna. We clearly explained our price target, requested options, etc. The salesman said that they were willing to work with us and showed us a vehicle in our price range. Everything went fine until the negotiation where they put the original sticker on the offer. They failed to explain that we didnt qualify for the "promotional discount price" until the negotiation. After some haggling, they attempted to put the cost back into their financing offer. After that point, I walked away and was extremely dissapointed. I would highly recommend to be very careful with the finance managers and general managers.

peggymwinters

6 de jun. de 2011

The process was seamless. Matt was very helpful in finding the exact crossover I wanted down to the color! Then when i called him and asked to change the crossover to include additional features he said "no problem", even though the other car was ordered and on it's way.

sherm5682

1 de jun. de 2011

This is in reference to the excellent service I received from Mr. Adam Porter my sale person. Mr. Porter handled our deal in such a professional manner. He was very easy to talk to, a great sense of humor and was very courteous/friendly to my family (Wife and 3 Kids) as we made our decision to purchase the car. I was already approved for finance at 6.9 percent when I walk into the dealership. He encourage me, without any pressure to apply for the special financing that Toyota had going on. Not only did I get a lower rate at 1.9 percent, I also received allot of incentive from Toyota. Each incentive was explain to my wife and me in a language we can understand by Mr. Porter. That truly was a blessing. I can honestly say that we could have gone to the Toyota dealer in Woodbridge, but I know in my heart we would not have received the same outstanding service we received from Mr. Porter in Fredericksburg. We would not hesitate to return to Rosner Toyota in Fredericksburg to purchase another vehicle in the future. To top all that off, it was a pleasure to meet the owner Mr. Rosner himself as we left the dealership with our new vehicle. Thank you and God Bless you for a wonderful deal and experience.

Dave48

19 de may. de 2011

Used an online service to find quotes for a 2011 Corolla. Kenny Latino contacted us and a few days later I setup an appointment. We told him what we were looking for in a new car. Kenny had the car waiting for us. We test drove it and purchased it. No hassle, honest dealings and fair pricing without pressure. Very please as this is the third Corolla we've owned. Dave

Bryanwn6

8 de abr. de 2011

Sales team was most helpful. Kenny spent nearly 5 hours with us and we walked away with a great car. We were not pressured nor were we pushed toward a specific model or style. All follow-on actions were dealt with quickly and thoroughly. Another satisfied customer.

mamaholladay

8 de abr. de 2011

Kenny Latino was my sales rep and he did a great job working with me to get me a deal I could handle financially. I also worked with finance manager but can't remember his name, he was very friendly and helpful as well. I walked away with a lower car payment which was my goal.

carrie413

5 de abr. de 2011

I purchased two vehicles from Rosner Toyota of Fredericksburg. They gave us a "no hassle price" and the process went smooth and easy. My wife and I would recommend this dealership to anyone in the market for a new vehicle. We have all of our service done there and love the Rosner Rewards progam. Overall great experience!! Thank you Chris and Art.

ConradL

28 de mar. de 2011

I've been buying cars and trucks from Rosner Toyota and Marc Garland for years, 5 in total and have number 6 on order..I couldn't be any happier with the treatment I received from Rosner in sales and service, Do yourself a favor when shopping for your next new vehicle give Marc a call.Conrad L

J.cochran

21 de feb. de 2011

Salesperson was rude and did not return calls promptly. Finally reached him through the main switchboard, and he made some flip comment about caller ID not working. Had no real interest in selling me a vehicle. Drove to another dealer the next day and bought the vehicle I wanted at a better price.Sent an email to the Internet Sales Manager voicing my frustration since I had purchased many vehicles from this dealership and asked him to give me a call. He never did.Horrible experience. Will likely never buy a vehicle from any Rosner owned dealership again.