Office Manager

21 de ago. de 2021

Everything is good so far except you will only get 1 ride home and no ride back. “It’s our policy to only offer 1 time ride”. What? No one told me that policy when I got a ride home. How the heck am I going to get my car back?

Kaleigh Soldridge

10 de sep. de 2021

Traded in my 2018 Hyundai Elantra for a 2022 Honda HRV and Tom was so helpful and patient. He understood our wants, needs, questions and concerns. He did his best to keep us within budget but also helping to give us the car that we wanted. Almost a month of having the car and we love it! Thank you Tom.

Jack Wang

28 de oct. de 2020

Great buying experience thanks to Frank and David. Good price and excellent service. Update: the same can not be applied to Parts and Service Departments.

Alexandra Bond

9 de jul. de 2021

I took my Honda Fit here for an oil change, and was not impressed with the service overall. Pros: - staff was courteous - there is an outdoor waiting area Cons: - I had an appointment but was told that the wait was 2.5-3 hours. I opted to wait in person and the actual amount of time this took was closer to 5. I was the only one waiting in person, and no one thought to update me on progress until I asked. - the oil life was not reset - the tire pressure light kept coming back on until I adjusted my own tire pressure and then it was fine. - It turns out that they didn't put the screws back in on the front of my under engine cover, so it scraped on the ground intermittently on the 700 mile trip I took 2 weeks later and I didn't realize it until I got home. - There is a more expensive repair that my car needs, and that is not their fault, but it would be nice if the smaller things are done right so my day isn't completely terrible when I leave. I would not trust them with my car again. Update: I did reach out to Sierra Honda, and they looked at my engine cover. They decided that it was not their fault because they found evidence of "outside influence." That influence was the damage caused by the shield dragging on the road. They are unwilling to stand by their work or fix their mistakes. Another Update: I wrote letters to both Sierra Honda and Honda Corporate, and they did contact me and want to fix it. They did, free of charge, and the work seems fine so far. So they do get credit for making it right, and I have adjusted my rating up a couple of stars. Thank you.

Ramon Escareno

29 de dic. de 2020

Mike and Saul provided the best customer service one can ask for. We drove from Fresno, Ca to the dealership to purchase a 2015 Honda Odyssey with 26k miles. Both gentlemen were understanding and honest about the vehicle condition and price. After we test drove the van, Mike and team were able to have their outstanding maintenance team (master tech named Hanson) resurface the front bake rotors and replace the brake pads. Thanks team for the great shopping experience.