CX-5 Buyer

2 de may. de 2014

I sent out quotes for a CX-5 with desired trim and color. Megan from Internet Sales was prompt and very responsive in answering questions once i expressed interest in the car that they found for me. I got the target price i wanted, YAY!!! I paid cash for the car so the actual buying process was simple with no pressuring attempts at upselling things i did not ask for. Buying from this dealer is not a problem, but their Sales' department's coordination with their Service department seems to be really lacking. Before going in to pay for the car i gave what i believe sufficient advanced notice that i was bringing in a cashier's check for XYZ amount and wanted to drive home after signing paperwork, etc. When i arrived at the dealer, they thought i wanted a test drive. I reminded them i wanted to verify the car i wanted to buy, pay for it and go home. I paid for the car but it was not cleaned/detailed and did not want to take it home until the car was re-detailed. There was also a very minor scratch on the paint that needed buffing out so i told them i'd give them a few days to take car of getting the car ready and will come back to pick it up. Well, came back a few days later after emailing a few acknowledged reminders. The car was clean but the scratch was not buffed out enough. It was told to me i would need to bring it back so they can set up an appt with the body shop to thoroughly eliminate it. AAAAARGH!!!! I did receive a voucher and a signature from one of the managers to receive a loaner car when i do return to drop off, and the manager was very apologetic, BUT, the situation should not have deteriorated to this. It is very apparent that coordination and follow up between this dealer's departments is very lacking. I would buy again from this dealer, but, am also warning others to really follow up on what you ask this dealer to do for you, especially if what you ask seems to involve multiple departments like Sales/Service or Service/Accessories, Parts, or Sales/Body Shop. It is not that they're unwilling to help, it's just that they don't seem to know how to take that extra step and anticipate what the customer is expecting, especially after forking out a big chunk of money on a car.

Elisa

13 de abr. de 2014

I stopped to have service done on my Mazda, thinking I'd be able to walk in for a simple routine service on my car. And to my surprise, the service manager Mike I believe was his name tells me we're not able to see you today. From the looks of things they were not very busy and I didn't understand why the service manager didn't want to earn my business. So if you want same day service I don't recommend this place well at least not with service manager Mike or something or other not willing to service my car.

D. Duncan

7 de feb. de 2014

Thank you South Bay Mazda for being located so easily (for being much closer than Cerritos), so friendly and easy to deal with! I have been a Mazda owner since 1992, so I totally love their car/star quality. But without good service and a good sales team?? well all I can say thank you South Bay Mazda, I feel like I'm a part of your family! Warm Regards, D. Duncan Redondo Beach

Vramy

3 de ene. de 2014

I took my CX7 to South Bay Mazda for a major recall repair. I was greeted by Mike Itow who was a very nice and professional gentleman with a great attitude. He explained the whole process to me and made sure that my car was ready as soon as possible although it was the Christmas holiday week. Great job!!

Deborah R

31 de oct. de 2013

We spent 2 days car shopping, considering Honda, Subaru, Mazda and Toyota. The sales associate, Ricardo Cubillos, was very helpful and patient in explaining the difference in the features of the car, and in making certain we had all the information to make a good decision. Then the Assistant Manager, Adam Kingsbury, worked out an amicable deal, and financing. He was very sincere about making certain we got the car we wanted at a price that was competitive against the other cars we looked at. They were the opposite of the stereotypical high-pressured obnoxious car dealers, and made us very comfortable about buying our car.

MaitaManiac

26 de ago. de 2013

Called ahead, "Oh yeah, we have plenty of used Mazda 3's." When I got there, the one I wanted didn't start (dead battery) & two others were not cleaned or checked. Thanks for wasting my time!

Rafael

2 de jul. de 2013

I went to this mazda dealership after having had a poor experience with the previous two dealership I visited. Everyone was very nice and the buying process was quick and easy. I was able to bargain on an already low Costco member price. I think they are doing a great job overall and would buy from them again. *On a side note, most of their vehicle come equipped with Lojack, so you will have to had a little bit more than you might want.

JENNICE714

15 de jun. de 2013

This in reference to the excellenct service I received from Susan Kim. This was the frist time purchasing a vehicle from Mazda. While there were a few obstacles along the way, my sales and the dealership was supportive and encouraging.

Jennice Lee

15 de jun. de 2013

My experience with Susan Kim at South Bay of Mazda! She is amazing and will go way out of her way to make sure that you are a satisfied customer and fully happy with your purchase. She is super knowledgeable about the vehicles and will assist you in any way possible to ensure that the vehicle you purchase is right for you. My Mom and I drove nearly 1 hour and through traffic to get to Torrance and it was well worth it! Bottom line: If you are anywhere in near and looking for a Mazda or any vehicle on the lot ask for Susan , She won't let you down!! Was this review ?

Go Galaxy

14 de may. de 2013

I appreciate the quick service adding a few accessories to my new CX-9. The visit was quick and I was on my way.

Catracho

2 de may. de 2013

The Sales rep. was polite, nice and above all very helpfull through the whole purchasing process.

Love my Mazda

16 de abr. de 2013

We had an excellent experience purchasing our new Mazda at South Bay Mazda. The entire experience from start to finish was outstanding. We would highly recommend!

GOrversion25

11 de abr. de 2013

it was a great car buying experience from this car dealership...it's all i can say :)