Dollie 1969

11 de oct. de 2016

Bruce and Bill are wonderful to work with.. always very helpful and friendly. I would highly recommend my friends and family to go there. Also,I love my new car...

Michael J Mika

11 de oct. de 2016

Peter M.Star Nissan is incredibly forunate to have such an asset like Peter, he is truly a rare gem. Peter always has time for me no matter how little the request which means the world to me. I recommend this dealership to everyone i come across. Thanks Peter!!!!

Russ,cardman

10 de oct. de 2016

We had purchased a new 2015 Rogue 2 years ago. We had an exceptional experience. Our sales representative, Paul, Listened to exactly what our needs were and provided us with several choices. In August 2016 were went to see Paul.at Star Nissan to talk about options for lowering our monthly payment.Again, Paul listened and went through many options. Paul was so helpful and went out of his way to make us feel comfortable with our decision. The finance representative worked everything out and we could not believe how helpful she was. It was such a great experience we would not hesitate to recommend Star Nissan to everyone. It was unlike any other car dealership we have worked with and rang the bell with great satisfaction as Paul walked us to our new Rogue!!

1ziomekchicago

8 de oct. de 2016

My purchase at Star Nissan was great. Chris Cervantez knew the product thru out and the staff exceeded all of my expectations. I will definitely recommend Star Nissan to all my friends and family

Joe G

7 de oct. de 2016

My family are customers of Star Nissan for many years now. When we walk through the door of the dealership we know they are going to take care of us from start to finish. They answer all questions and take the time to explain everything. They listen so they can help you find what your looking for and follow up quickly. If we are buying a car or servicing a car they follow through. Paul Lukasiewicz. and Bruce Berger have been outstanding to our family. Anyone we have recommend to them always lets us know what a wonderful experience they had at Star Nissan

Xavier P

7 de oct. de 2016

I admit I had my guards up going in, but Ronnie Butros was very accommodating, not pushy, and truly a pleasure to work with. I'd highly recommend him to anyone looking for a car.

South side Ken

6 de oct. de 2016

Pailie was very knowledgeable and was willing to listen to my needs and available funding He worked with Steve in finding a vehicle I liked and was available that day on the lot

rogue Rav

6 de oct. de 2016

Honest, simple, trustworthy people - fine and pleasure to buy from, have recommended many friends and will keep doing so. I'm a big fan of star nissan and am happy to recommend them

ivaflo12

6 de oct. de 2016

Ronnie has always been a GREAT help!!! In the past 6 years we have purchased 3 vehicles, 2 New Nissan Altimas and 1 Used Nissan Maxima and it's always been a pleasure working with him and did everything in his power to get the best pricing and made sure we walked out of there happy!!! Couldn't have had a better sales man helping our family and I to pick out the perfect vehicle for us. Thank You Ron, and it's always a pleasure making business with you!

Jennifer

5 de oct. de 2016

Friendly service, Friendly atmosphere, great big up to date office space. Easy location to get to. Starbucks across the street. Larry was very professional and charismatic!

Csaleh

5 de oct. de 2016

My experience was great! Everyone was very friendly and nice! Very trust worthy, didn't feel like I was being scammed! Very very nice! Love my new car!

Varrot

4 de oct. de 2016

Went into star Nissan to check out a specific car without certainty if I was going to purchase a car that day. Ronnie was my sales rep. He was exceptionally knowledgeable and performed great service. I ended up trading in my vehicle and purchasing a 2015 Nissan Altima. I HIGHLY recommend Ronnie for your car buying needs. He also followed up with me a month after my purchase to make sure everything was ok. Thanks Ronnie!!!

MortonGuy

4 de oct. de 2016

I got all the information I needed from one of their top sales persons. I like dealing with Star Nissan, I have bought many card from them in the past and I have always received their best treatment.

Meital

4 de oct. de 2016

We recently moved to the area and we're looking for a car. We decided to give Star Nissan a call after hearing some great reviews about the place. We had a very professional and pleasant sale representative named Eli Reznik who took great care of us and made this the best car purchase experience we've had so far. Thank you Eli! We love our car!

Dlevin

4 de oct. de 2016

My salesman Eli Reznik made my experience very easy and enjoyable! Very knowledgeable about the car and pleasant to deal with! Would recommend and buy again.

Shaoxuan Yuan

30 de sep. de 2016

Buying a car in Star Nissan is one of the most wise decisions i've made recently. The staff are nice, friendly and helpful. And the price seems reasonable. I would definitely recommend a friend visit Star Nissan if he or she is looking for a suitable car.

St Bro

27 de sep. de 2016

We were reluctant to go thru a car dealer to buy a predriven car because of past experiences. Star Nissan is 25 miles from our home, but they a good selection of the car we wanted, so we decided to go take a look. Our sales rep, Ronnie Butros, was professional, knowledgeable and there was never any pressure or hassles. Even after the sale, Ronnie promptly returned my calls and went the extra mile to help me out. It was a very pleasant experience and I will recommend Star Nissan, and Ronnie Butros, to family and friends.

May Ann

24 de sep. de 2016

Mr. Edgar Martinez from Star Nissan in Niles was very good at his job. He took the time and gone out of his way to help me find the right SUV for me. He had help me so much in everyway. He's very kind and very professional!! I am so thankful I came here at 5757 W Touhy in Nile. All the employees are all friendly and helpful!! I highly recommend anyone to visit this dealership if you're looking for a good help!!

May Ann Tolentino

23 de sep. de 2016

Edgar Martinez was very helpful. He help us out alot.

Questlove

16 de ago. de 2016

We bought a year old Quest on a Saturday, but since all the paperwork went long and my wife had to go to work, a few things got overlooked in the rush to get out. However, the salesman did a great job following up on my requests in the following week. We really appreciate how he met our needs and made us happy customers. This Nissan dealer is not in our hometown, but we would recommend it to our friends.

Leo

29 de jun. de 2016

Found a car I liked on cars.com and contacted the dealership about it. I received a call the best morning confirming the car is there and it will be ready for me to check out. When I arrived to the dealership the sales person claimed the car was sold and someone out a down payment on it the previous day.Where is the communication? I'm more upset that they wasted my time by going there for absolutely nothing.

Sandeep

17 de jun. de 2016

I bought an Infiniti G35x from Star Nissan in 2012 and doing regular maintenance and services wtih them. They always take care of their customers and especially my adviser who I always go to: Ruby she is an awesome lady to work with. I had a suspension and noise issue with my car last week and Ruby took care of it from A to Z she dealt with my warranty company and her technicians and returned my car back in perfect fixed condition. She even followed up with me next day to check everything is okay. Thank you Ruby and Star Nissan for all your service and help.

Bluedog1

10 de jun. de 2016

Who the xxxx likes buying cars. The used car manager Jerry was honest, funny and didn't waste my frigging time. Star Nissan is good to go. I appreciate them putting up with my buying anxiety and we worked through it. BUY FROM STAR. Thanks Jerry.... Joe F

DG

9 de jun. de 2016

Worst experience ever. These people do not care about customers. No respect. Never again going back there.

chefcathy

2 de jun. de 2016

Make sure you go onto the Star Nissan website and read the automobile description. The car I drove to buy (3 hours) that was advertised under Certified on Cars.com and had a caption under it stating "Nissan Certified" was NOT certified. I was then asked to pay $1600 to get it certified. While the salesman was pleasant he had no explanation really for the discrepancy. On to the dealer regulatory commission...I ended up purchasing the car when they "waived" the certification fee although I feel it hurt my negotiation power because they considered waiving the fee part of the deal. Strange thing is although they were claiming I had to pay extra for the certification, a pretty lengthy process really, the car was already certified by the time we closed the deal. So, either the certification took 30 minutes or the car was already certified and they wanted me to eat the price of that. Either way, something was not right.As far as service, I will see. I got the car home and found it to be pretty dirty under the back seats, and in the back console. Nothing like finding someone else's kids chewed gum and french fries under the seat after you spend XX,XXX. I left a message for my dealer but have not heard back.

Ivan Jimenez

26 de may. de 2016

This has to be the worst scamming dealership I have ever dealt with. They are so dishonest that they sold me a used car with a brand new title when it was actually a salvage title. The car was in a major accident in Minnesota rebuild and sold in Illinois as a used car. I asked Daniel Aguayo if the car had a clean record and he showed me a false car fax report and lie through his teeth to make the $30,000 deal. Over the next five years I had nothing but car problems to the point that I had to buy a second car so I wont lose my job. Finally, when I decided to sell the car I find out the true history of the car. I went back to the dealership only to have them tell me. It not their fault and not their problem. How completely irresponsible of them to flip the issue on me. They were extremely rude and could care less about their customers.

Brenda

28 de abr. de 2016

Star Nissan is a wonderful place to buy a car. My experience from the beginning to the end was wonderful. I was greeted by a pleasant sales person and it just got better. Yes! I bought a car. The buying process made easy and pleasant. Larry Wolfe and all the Star Nissan team I thank you for my start to finish proses of walking in to look at cars and driving out in my new car.

Recentbuyer

8 de abr. de 2016

My wife and I purchased a car from Star Nissan in Niles, IL March 2016. The experience has left us bitter, angry, and dissatisfied. We feel like we were cheated. I recommend buyers beware and that they not purchase a car from Star Nissan. In the future, we will take our business to a dealer that is not part of the Berman Auto Group.

New Nissan Juke

2 de abr. de 2016

They really worked with me to buy my first car! It was such a good experience I can't imagine going anywhere else for any of my future needs. This is the place my entire family goes to buy cars and we have yet to be disappointed! Thank you!

CastilloFam

9 de feb. de 2016

We went in to check out a car we had seen on-line and had the opportunity to be paired up with Jorge. He was great from start to finish. He was willing to work with us and eager to make sure we were happy with out experience. Please if your are looking to purchase and would like to have a no-hassle experience please ask for Jorge.

Steve

30 de ene. de 2016

Had a good experience buying a used car for my teenage daughter about a month ago. Eli was very helpful, and the car checked out at my local repair shop as being in excellent shape.

Sergio Velasco

16 de ene. de 2016

We were helped by Eli Reznik. What a great guy! He was very knowledgeable and very patient with us. Very honest and upfront. Will definitely be buying more cars in the future from him and sending recommendations his way! Highly recommend Nissan in Niles and go see Eli!

LuisV15

30 de nov. de 2015

I was taken care of with great customer service by this sales associate. He provided great information and would highly recommend going to this dealershipS

slhorn7

27 de nov. de 2015

I had a really good experience at Star Nissan from the moment I had contact. I used TruCar and immediately was contacted by Gail. She then introduced me to Edgar Martinez who I worked without throughout the deal. I found the experience to be far less stressful than my previous car buying experiences and I would attribute this to 1.using TruCar and making contact before entering the dealership and 2.the friendliness of the staff. I was given a good deal and treated fairly. Even when I returned to get an ipass I had forgotten from my trade-in, I was approached by at least 5 salesmen asking me if I needed help. This has not been my experience at other dealerships. The only reason I am giving it 4 stars instead of 5 is because it took a very long time to get to the financing step even after we had reached a deal.

Anna S

25 de nov. de 2015

Purchased my Rogue from Star Nissan. Olga Soltysiak provided excellent service. She gave us all the information on the Rogue ,that we wanted to buy. I would highly recommend buying a car at Star Nissan with help from friendly employees, especially Olga.

Avi Fox

4 de nov. de 2015

I have been leasing Nissan Murano''s for many years. The car is terrific. The experience in dealing with Billy Werner is seamless and transparent. There is no aggressive hard salesmanship. You ask him for a price and your accept and trust the deal. He is completely honest. He is a gentleman, who represents Berman in a way in which all employees should represent their companies. I recommend Star Nissan and particularly recommmend that you ask for Billy Werner. He has been there for many years and hopefully will continue to be well for many more years.

Crushing0915

3 de nov. de 2015

I had a great experience dealing with Star Nissan and in particular Jim Wheeler, my Sales Manager who sold me my Juke. From my inquiry online handled by Gail, to the greeting I received when I came to look at the truck, this team was awesome! Even the VP Rob Majesky took the time to greet me and later sit down and talk with me while my financing was being worked on. They went and found the exact year and color Juke I wanted from another location, drove it to Niles for me, and then Jim even bought me dinner!!! Not to mention a got a fair price and the best financing available for my situation. What an awesome and personable team. I will buy from them exclusively in the future. Thanks Star! Cheri

poppa

27 de oct. de 2015

When I walked into Star Nissan in Niles last week I was met by Keith Gerstner who listened to my needs and showed me what was available to meet those needs. When I finally selected the car I wanted Keith was extremely helpful in setting up the deal for the Rogue I selected. I then met with the business manager to sign the final documents. He was very efficient and professional as was all the Star personnel I had contact with. All in all, the whole purchase process was unbelievably smooth. I am very pleased with the Rogue. I would not hesitate to recommend Star Nissan to anyone looking to purchase a car.Don McMahon

Maurice Glover

22 de oct. de 2015

Eli reznik, is very concerned about customer satisfaction, he is there for the customer always explains step by step of the selection of cars he makes every effort to make the. Customer happy' I cannot forget greg Weinberg sales manager who his so smooth about processing the application' I did not know what to expect until I met greg who made me feel as though I was part of the family rather just a person who was confused about buying a car' the. People at star Nissan are sine-qua-non. I am very happy I went there and I had an excellent visit at the dealership and will refer everybody I know to star Nissan of Niles,Illinois for their car buying experience. I salute the team for being so human!!! Maurice glover nurse

Wfields

19 de oct. de 2015

I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good shape with no damage or rust. I was told it was perfect. I also asked them to have the vehicle ready since I was driving in from out of town. When I arrived, they had not gotten the vehicle ready and worst of all the vehicle had damage to the front end. The dealership had basically lied to get me to come there. Of course the manager said they don't lie, so he apologized and said he would help me on the price. After taking it for a test drive, he told me he would give me $400 for the repair after they had lied about the damage to begin with and had said if they fixed it it would raise the price by $800. Since I drove so far to purchase it, I decided to buy the vehicle anyway and get it fixed, the cheapest estimate I could find after getting 4 was for $968. They also had a part on order for the vehicle, which they were going to ship to me when it arrived. I still have never received that and despite calling and emailing have not received an answer. The night I purchased it, the entire process took them over 3 hours to complete and the financing could not secure a good rate so late at night, so I wanted to quickly refinance the vehicle. When I called to inquire on the title Arthur in finance said he would check and call be back in an hour. He never called back. I then called him 4 more times and left messages and he would not return my calls. So I called the used car manager Neil. Once again he apologized for his staff and told me to just wait and wouldn't give me my loan information. I hung up and called the bank with no information and luckily they were more helpful and were able to look it up for me. Once I had my loan information I called Neil back to ask about when they sent out the package so I could get my title to refinance and then Neil started to not return my phone calls. This dealership is shady and just passes the blame for one person to the next.

wcfields8

19 de oct. de 2015

I was buying a vehicle from this dealership from out of town. I called them and asked the salesman to inspect the vehicle to insure in was in good shape with no damage or rust. I was told it was perfect. I also asked them to have the vehicle ready since I was driving in from out of town. When I arrived, they had not gotten the vehicle ready and worst of all the vehicle had damage to the front end. The dealership had basically lied to get me to come there. Of course the manager said they don't lie, so he apologized and said he would help me on the price. After taking it for a test drive, he told me he would give me $400 for the repair after they had lied about the damage to begin with and had said if they fixed it it would raise the price by $800. Since I drove so far to purchase it, I decided to buy the vehicle anyway and get it fixed, the cheapest estimate I could find after getting 4 was for $968. They also had a part on order for the vehicle, which they were going to ship to me when it arrived. I still have never received that and despite calling and emailing have not received an answer.The night I purchased it, the entire process took them over 3 hours to complete and the financing could not secure a good rate so late at night, so I wanted to quickly refinance the vehicle. When I called to inquire on the title Arthur in finance said he would check and call be back in an hour. He never called back. I then called him 4 more times and left messages and he would not return my calls. So I called the used car manager Neil. Once again he apologized for his staff and told me to just wait and wouldn't give me my loan information. I hung up and called the bank with no information and luckily they were more helpful and were able to look it up for me. Once I had my loan information I called Neil back to ask about when they sent out the package so I could get my title to refinance and then Neil started to not return my phone calls.This dealership is shady and just passes the blame for one person to the next.

susanloren123

22 de sep. de 2015

Being right out of college and this being my first car-buying experience, I was literally so excited to buy a car at Star that I would do it over and over again, if I could. Everything was prepared for me in advance and Eli (Ilia) was in constant communication with me from the very start. Not only is he absolutely professional in every sense - cordial, kind, and considerate, but he knows his cars and inventory from to back. I have gone to other local Nissans and no service came close to this phenomenal customer-oriented service. Steve H. assisted me as well throughout the entire process and was able to work through any little kinks that came up (of course there is no such thing as a perfect car buying experience, but seemed like so!) I went in wanting a Maxima, ended up looking and test driving a Rogue, and purchasing a Sentra. Eli and Steve were very cognizant of my budget and desires and made it absolutely clear that they did not want me getting a vehicle unless I loved it and wanted it to be MINE. They did not let me settle, even when I almost did. My Sentra SR is 2014 with 3,000 miles and it is an absolute gem. I recommend Star Nissan to anyone looking to purchase ANY car. Star truly values its customers and treats you the way you DESERVE to be treated respectful of your taste, choice, budget and needs. Always ask for Eli when you go there, you will not be disappointed.

Pfield2

12 de sep. de 2015

After going to multiple Nissan dealerships and learning all their tricks and cons, I came to this one very prepared. I went in with a TrueCar transparency price. This leaves them very little room to negotiate. In addition, I came in knowing my credit score and the fair market value rate of APR financing for that score. The salesman I worked with, Luis, was very honorable of the TrueCar price, although he did stick me with a $400 City Package fee that was not on there (this service is most likely worth $100). Oh well, still a good price, so we start on APR. He comes back to me with 8%. I'm like sigh... I have 725 credit, try again. They came back with 3.3%. Okay fine just a little higher than expected.We went through the rest of the paperwork. It was late after the dealership was closed, but Luis was very kind and helpful throughout the whole process, and I didn't feel once like he was trying to rush me so he can go home. Also, after the sale I had a couple questions and texted Luis. He responded to me right away, which was much appreciated.All in all, I left with a brand new Nissan Versa S plus, with fees, tax, title, and lifetime interest ($1K) totaling to $15K. This was $2K less than the best price I had at 3 previous dealerships. Compared to those dealerships (Mid-City, Western, Autobarn) they were the most reasonable in price negotiations and friendliness. The other dealerships got mad at me when I called them out on their sleazy tactics as if I was in the wrong. Here at least they take your point professionally and work with you. If you are looking to buy a Nissan in Chicago land area save yourself some time and come to these guys first.

Thon

1 de sep. de 2015

I purchasing my new pathfinder from Star Nissan. My experience from this dealer was way above what I expected. I came in with free approved 2.89% interest rate from Capital One Bank but came out with 2.49% interest rate from Chase Bank with the help from Arthur Zvagelski and Arthur the finance Manager.

sikoragina

19 de ago. de 2015

Went to Star Nissan when looking for a new vehicle. Left very satisfied with a new Nissan Rouge. Customer Service is great too I usually get an immediate response from their employees.

nicxs

4 de ago. de 2015

Had a 4pm appt this afternoon. Was in constant text/chat both to confirm the appointment, and admittedly we were 15 minutes late. We were driving into the city from Round Lake (30 something miles away). Let Rebecca Lyons (our contact via True Car) know via text and told the fellow at the desk who promptly paged her know we were there. Sat in front for 45 minutes. No show. We got up and went to the next dealer in our list. I was a bit surprised considering the high rating here...but I can't give them the benefit of the doubt, because a simple return text saying they were tied up or something came up would have gone a long way to make up for the wait. I guess they looked at us through their camera and figured we weren't worth taking care of. :)

val and Rick from Rockford

3 de ago. de 2015

Bill Werner went above and beyond to get us into the car we wanted. We had bought another car from Star Nissan 3 years ago and had such a great experience we went back. We actually drove from Rockford to make a deal. The entire staff was very helpful and courteous from the manager to the finance to the garage staff.

Mike Eiermann

21 de jul. de 2015

When I review my experience at Star Nissan, I should logically evaluate the entire experience. That being said, my initial rating was "good." I have to admit that the wait for getting financing on the car lease finished took a little while, but was that because of the customer workload? Near the lunch period? Or maybe was it to sync up the time the new vehicle needed to be made beautifully street legal? The reason doesn't matter now. Bill Werner was my agent and because of his attention to details, I can happily give this dealership an excellent rating. I have been a customer of Star Nissan in the past and Bill helped me learn that this place doesn't just churn out leases and sales, but actually cares about the feelings of the driver, his/her past, family, hopes and desires. If it wasn't for his service to me and my wife...that excellent rating would have been "fair" at best! Thank you Mr. Werner. You are truly a professional.

Estokar

30 de jun. de 2015

I had an amazing experience at Star Nissan. I highly recommend working with Brian Magee who made my experience incredible. He was easy to work with and really listened to my needs. I will go back in a heartbeat if I ever need another Nissan.

Alvidas

25 de may. de 2015

First of all I would like to thank salesman Tom Carbonneau for pleasant car buying without any pressure with a couple conversations.Quick decision from used car manager Dalila Dedic no time waisting there.Great professional service from financing expert Fred Kudroff - no unnecessary steps to get you out the door.One of rear cases when you like to go back to some car dealership.Five stars for Star NissanAlvidas Gladstein

Katie Crawford

20 de abr. de 2015

I just bought a 2015 Nissan Rogue from Star Nissan in Niles. Gerry Zwolski was a wonderful person to deal with. He took note of everything I wanted in a car, searched for matches, kept in close contact with me, and found me the perfect car for me! The rest of the staff was also very friendly and helpful. They made the buying process and breeze. Everything was explained to me and I left feeling confident that I had made a great decision to buy through Star Nissan.

LizTorrez

26 de mar. de 2015

Brian McGee at Star Nissan was fantastic to work with. As much as I dread the process of buying a car, Brian and his colleagues made this a very tolerable and actually pleasent experience. Very fair, transparent and willing to go the extra mile to make customers feel good about buying there.

sonny

26 de mar. de 2015

would definitely recommend a visit if considering a used car purchase. Jerry was super. Worked with me for a couple months calling (not to often) when cars fitting my needs were available. I had a total comfort zone that I had a fair and honest salesperson. Finance guy (Fred) was just as nice even brought me back when he discovered the day after my purchase a small error he made (to my advantage) for an immediate fix

Mvonesh

23 de mar. de 2015

Was at the dealership on Friday the 20th of March Needed maintenance on my 2012 rogue . Looked at the 2015 SV Rogue . Sat down with Steve Hara and Bill Werner to check out pricing. I have always purchased my dozen or so cars in the past from Star Nissan but this time I was given all the information I needed from Bill and decided to lease the car. I usually change out cars every 3 years or so leasing gave me the option to do this and save a lot of money over the term of the lease. Great dealership and service Lets face it we lose so much equity when we purchase leasing is a good option. Thanks also to Bruce Burger for making it happen will continue to do business with this dealership like I have over the last 20 years. Mike Vonesh

Tommytech

7 de mar. de 2015

I have been a long time Star Nissan customer and whether it was the first time I purchased my car or this most recent purchase, the service and sales has only been getting better and better. From the friendly, informative, internet contact with Rebecca Lyons, to the salesman, Jim Steele, the entire process was simple and smooth. Thanks to the staff for making our purchase a great deal!!

zoranb

5 de mar. de 2015

I bought my first car at Star Nissan few years ago and it was a wonderful experience.During that time i was coming to this dealership for service not because is close to my house ,but the facility and everybody in the service department are second to none-especially Adam,he is the best.Recently i was looking for a second car and i met Brian Magee.He was so honest and helpful.We have talked few times and at the and he went beyond my expectations to help me.Needless to say i bought a car and i am so happy.I will recommend Star Nissan and Brian to everybody.THANK YOU

Heavy

27 de ene. de 2015

The staff was friendly and ready to assist and help to make sure you are able to leave with a car in a timely manner, I would recommend this dealership to purchase new and used vehicles.

Bpenate

3 de ene. de 2015

We were looking for a used car and after being at two other dealerships we found Star Nissan on our way and decided to go in to take a look. As soon as we came in, we were greeted by a very nice gentleman, his name is Brian Magee. He was very helpful and respectful. He helped us find the car we were looking for at the price we were willing to pay. He is very knowledgable of the work he does and doesn't make you waste time, he works with you to get you exactly what you are looking for. Our two children were with us and he went out of his way to keep them entertain and happy with snacks, toys and movies. If you ever go to this dealership be sure to ask for Brian Magee and you will have a great experience. We also met the Financial Services Manager, Te' Asia Yearby, she was very efficient and professional. We also worked online with Rebecca Lyons, she was very helpful sending pictures of cars we were interested in via email, she was very fast and specific with the information she provided. Overall we had a great experience at Star Nissan and would recommend anybody to go there.

CandiP

16 de dic. de 2014

Dariusz Witek was great! He was extremely honest and tried hard for me. I ended up driving off in a car that I love with more bells and whistles than I was there to buy (good salesman). He went back and forth trying to get the best deal for me and they were swamped on Black Friday. I appreciate his time and effort. He was friendly and personable and I feel like he did right by me in every way that he could. The same goes for the finance department. They got more done for me than I had expected. I have a beautiful used Nissan Rogue that is like brand new with a 4 year bumper to bumper warranty. I will send others to Star Nissan...they definitely go above and beyond! The only reason I left one star off for the facilities is because it was a long wait and there was no coffee or cups...but again, they were swamped on Black Friday so that was understandable. :-)

lakha

12 de nov. de 2014

sales person and his lady boss were too harsh and aggressive while negotiating on price of pre-owned 2011 sentra. We were virtually shown the door.

gmrogers512

27 de oct. de 2014

I came in not really knowing what I was looking for and Brian Magee helped me find a car that was a great fit at a great price. The process was easy and when I've been back to the dealership everyone has been extremely friendly and Brian always takes a few minutes to catch up with me. Brian and Star Nissan are great and I'm really happy I went here!

jenwyser

4 de sep. de 2014

Went in looking for a Nissan Rogue, Brian was my sales man and was great! So helpful and knowledge able about the vehicle. I ended up purchasing! And he has continued to follow up with me to make sure I am please with my purchase. :)

Mvonesh

22 de ago. de 2014

Was at the dealership on August 16th to turn my daughters car because her lease was near completion . Have been buying and leasing cars from star for over 25 years. Meet with Bill Werner and Steve Hara. About leasing a 2014 rouge sv . Because of the popularity of the rogue the s model was the only one available . Steve bill and bruce all put their heads together and was able to find SL model which my daughter fell in love with. They were able to come up with a price within my daughters budget . A huge upgrade from what she was looking for without a huge increase in the payment. Why have I referred so many friends to this dealership because they go above and beyond to get you in the car you want and the price you can afford. Have never had a problem with the service department either always polite and car is finished when promised. Thanks to Steve. Bill and Bruce my family will be customers for life. Honda I will stay with Nissan. Mike Vonesh.

laeseajae

30 de jun. de 2014

When my husband and I came into STAR Nissan we were unsure where to begin. We both had different ideas of what we wanted in a car and Mr. Butros helped us narrow it down to what best fit our needs for our family. He was extremely patient with us even though we looked at many cars and were indecisive. Overall we had a great experience with STAR Nissan and would recommend buying a vehicle here to any friends or family. We weren't pushed into a decision at all and we found the perfect car at the perfect price.

skippy12

25 de jun. de 2014

We went in to buy a used car for our son and met with Brian Magee. Brian went above and beyond when it came to the choices we had. He also went over everything in the car with our son showing him just how everything works. We will use Brian in the future when we buy all of our cars.

Javed

27 de may. de 2014

Listed online is not very clear. Its like deceiving

jdal56

26 de abr. de 2014

I took my 80 yr old inlays here to look at a Sentra. From the Minute we walked in they were all over us. Keisy let them drive two different cars and then disappeared once they said they wanted to buy a car. They felt bad asking me to take them and they needed a car, so they just agreed to buy one. They were kept waiting for over two hours, for what I don't know. Then they were rushed through the finance managers office. I was in there trying to explain what was going on to my father-in-law and the guy kept telling stuff to my mother-in-law. I wanted to leave, but they were too tired to travel and just wanted to get it done. We had to come back to pick up the car because it was taking so long, I had to get them something to eat. When we got the car, Keisy didn't show them anything about how the car works. I asked if that was it, and he said yes. I ended up staying at their house for an hour explaining the controls them. Even then, my father-in-law locked himself in the back seat because Keisy never said it had child safety locks. I would never shop here again, and still feel bad about taking them there.

lilwish96

25 de abr. de 2014

My husband was looking for a new/used car to replace his old Mitsubishi Montero so we came to Star Nissan just to look around. We met Brian Magee and he showed us a couple of great cars, but my husband didn't want to buy that day. Brian kept in touch with us on some great cars that were in and we came back a week later. My husband ended up buying the car he actually wanted at a great price. Brian was VERY HELPFUL and knowledgable about the cars we looked at. As well as very patient. We brought our son with us that day and he gave him some snacks and was great with him as well. I would definitely recommend everyone go to Brian!!!. The financing guy was really funny too I was kind of running out of steam but conversation was light and funny and good recommendations on his part as well.

cchaney

12 de abr. de 2014

Brian Magee provided the best customer service experience ever. He listened, understood, and executed. My wife drove out of the dealership in three hours. WOW!

wulfgar88

18 de mar. de 2014

My experience with Mr Ronnie Butros was amazing, it was by far the best experience I've had purchasing a car. He was patient, understanding, and was willing to work with me thank you for a great experience Ronnie!!!

stevieb123

4 de mar. de 2014

My family and I have purchased many cars over the years most of them from Star Nissan. This last experience was exceptional. Steve Hara and his Staff have time and time again made the car buying experience excellent. I wish I could buy more cars because they make it so easy. They really know how to make you feel like Family.

pamela_omandam

19 de feb. de 2014

Brian was nice and helpful and really took care of his customers. Made my first time buying experience wonderful. Workers are really helpful. Definitely recommended!!!

Lisa80

11 de feb. de 2014

Three words would sum up my experience perfectly. Easiest purchase ever! From the moment my fiance and I walked in the door we were greeted warmly and immediately helped. Danny Aguayo was my salesperson and he was extremely pleasant to work with. My fiance and I said on more than one occasion that this was the easiest car purchase either one of us had ever been through. Every single person in the store was friendly, asked us if we needed anything and were just an absolute pleasure to work with. Greg helped us out in the finance department and even though he was WELL past the time he should have been off he couldn't have been more friendly to work with. I don't know if I would have had the same demeanor if it was three hours past my quitting time. I can't express enough how wonderful everyone was here. I would highly, highly recommend this dealership to anyone who is unsure of where to start. They were some of the nicest people I have ever met at a dealership. Danny even went so far as to call me a few days later thanking me for my business and asking me to send pictures once my wedding takes place (who knows, maybe he will be invited ;)). Wonderful car buying experience and I would absolutely visit them again even though I live well over an hour away from the dealership. You can never drive too far for great customer service. Can't rate them highly enough!

vpere31

20 de ene. de 2014

I am very pleased with my experience at Star Nissan especially because it was first time purchasing a car. Brian is a honest, friendly and informative salesman. I got the Nissan Sentra I wanted and at a decent price. There was a slight delay but I was in and out of the dealership earlier than expected. Excellent customer service by all I encountered.

brobinson4444

3 de ene. de 2014

This is my second vehicle purchase from this dealership.My sales guy Brian Magee went the extra mile to get my deal one and keep the payment in my comfort zone. We did encounter a slight issue with the overall monthly payment but when we sat with Bruce Berger, he made sure that I walked out of the dealership with the car I wanted at the right payment.

JLAbbott

29 de dic. de 2013

I bought my daughter a new Nissan with the help of Darius Witek and appreciated all his effort with the transaction.I also want to 'Thank' Oscar Lozada for his help in the service department, and providing me with verbal help with a small technical issue.

R Datson

24 de dic. de 2013

I have purchased 3 autos from Star over the past 7 years; Bill Werner was my sales consultant for each vehicle. I am not a person that writes many reviews but in light of the outstanding customer service that I have received from Bill and the Star Team over the years, it is long overdue. In the seven years that I have been working with Bill, he has always treated my family as if they were his own, from remembering the names of our children to graciously handing out snacks; he has gone above and beyond to always make us feel welcome. Over the years I have come to depend on Bill as a trusted advisor when purchasing a new vehicle, he has always treated us honestly and fairly. About a year ago we moved from the City of Chicago to Huntley, IL; there are several Nissan Dealers much closer to where we now live, but due to satisfaction that I have experienced at both Stars Sales and Service Departments, I could not imagine going anywhere else for our familys needs. On our most recent purchase, I had the pleasure of working with Steve Hara and Joon Choi for the first time. Just like Bill, Steve and Joon also went well beyond my expectations in the process of addressing our needs and working through the financing options; all while putting our familys interest first. As a result, I am certain that I can also look to them as consultants on future purchases. If you are looking for a positive experience while buying a car you should check out Star Nissan, you will not be disappointed.

Jlane2402

1 de dic. de 2013

Very helpful and knowledgeable salesman. Attention to our needs was excellent. Sales process was not "pressured" and Jim and his manager provided us with several creative purchasing alternatives in an effort to meet our needs

Erikag420

22 de nov. de 2013

I've worked sales my whole life so I hate being sold to. Previous experiences have made walking into a dealership dreadful, alas we needed a car so we found ourselves in the lot at Star Nissan. Within seconds there was Brian so my first thought was "here we go with the sales pitch" much to my surprise it didn't go that way. We were there for a long time yes but when making a large purchase I don't expect to be in and out. I never felt pitched or sold to, I felt his genuine attempt at meeting our needs, Brian was straightforward, honest, and hilarious, I was comfortable, he even wrote us a check for my son's school fundraiser! In the end we walked out with a car that my whole family loves, it runs great and is within our budget. Thanks Brian and Star Nissan for a great shopping experience :)

oakparker

20 de nov. de 2013

Steve Filippone was great. No high pressure whatsoever, friendly, lengthy test drive including on expressway, negotiated a fair price. I've been to dealers where the salesperson seemed - well, untrustworthy, slimy. Not at Star Nissan.

richardcmul

7 de nov. de 2013

My wife and I were looking for a reliable used car at a good price, and we weren't having any luck until we came here. The bottom line is we bought a great Nissan Maxima at a really fair price. Brian in sales worked with us to find exactly what we wanted. He is courteous, friendly and patient and always calls you when he says he will. The car we bought was nowhere near a new car price, but Brian's service and availability were better than I could have ever expected even if we had been buying a new model. Frank the manager is attentive and very fair. He worked with me on Brian's day off and we closed the deal fairly and without any hassle. Eli, who works in both sales and finance, took us through the paperwork and explained everything along the way. He even stepped in to help us so we wouldn't have to wait for two other people who were ahead of us to see the guy assigned to do the paperwork that night. I have no connection with Star Nissan and am writing the review purely to convey the great experience we had with them. If you are shopping for a new Nissan or a used car, don't buy anything without giving these guys a chance.

Maven1950

22 de oct. de 2013

I went to this dealership and this salesman because a friend had used them and was very satisfied with their services. I found Brian to be friendly, personable and very straight forward. When, even after I had selected a car but before I had taken delivery, he found a "better deal" on the same model (lower mileage and lower price), he contacted me and we made the change which saved me $4K. Greg Weinberg in finance was straight forward and managed the various tax changes and other minor issues easily and without a hitch. This was a wonderful purchasing experience and I look forward to doing business with them throughout the life of this vehicle.

MitchGardner

21 de sep. de 2013

I'm not a big fan of dealerships and I'm always looking for private seller options. But, it was fortuitous that I ran into Brian Magee - the salesman I ended up working with. I'm used to pushy salesman, but Brian seemed to be very process oriented ensuring that I had a good chance to check things out before getting into the financials. He was exceedingly lighthearted and funny keeping the deal fun yet serious enough to get it done to my satisfaction. Brian offered to help with many small things to make the time more pleasant and offered additional improvements at limited or no cost to me. He and his boss Frank, made the process go smoothly largely proving me with a price I could live with. I'm sure they still made money, but that's what they are in business for. I'm never satisfied with the price so I rated it a 4, but my sense they came to a fair price very quickly - in one round of back and forth. I'm even less thrilled with doc fees, but I get the government fee stuff. It was a busy day at the dealership, but it took way too long to get through time to get through paperwork with the finance person even though I was paying in cash. Other than the long wait, the overall customer experience was exceptional.

Stephanie Scopelitis

18 de sep. de 2013

Been a customer of Berman's for a long time. I've purchased three cars from there in a seven year period, and I've had the pleasure of working with great sales advisors. Mr.Magge and Frank are some of the best employees working there. They've always been helpful when looking into my vehicle needs. Great people, I highly recommend.

Jamie Jarosz

3 de sep. de 2013

This dealership is fast staff is friendly and there are a lot of amenities for you while waiting for your service.

Amy

26 de ago. de 2013

Just two days ago, I called regarding a Nissan Murano I had seen on line for a great deal. I called and talked to a very sweet lady who assured me it would be there. So I made an appointment to go see it the very next day. When I arrived at the dealership, the staff was very welcoming and made me feel very comfortable. Mr. Magee was my sales advisor, we went for a test drive and automatically i fell in love with the car. I decided to close the deal, and in less than two hours i was driving home in my new Murano. Painless process Ive never experienced before in a dealership. I will be reffering my family and friends.

Kevin

23 de ago. de 2013

Service department is very attentive and straight forward. Prices are very reasonable and they have a nice area to sit it waiting for your car while it is being serviced. Highly recommended and 4 years in I am still a happy customer.

Marcella R.

21 de ago. de 2013

Our sales person was Paul, he did an amazing job by getting a great price on our car and financing process. I have had the car for almost a year now, getting an oil change today and the staff have always been very helpful.

Hamdi Redzhebov

20 de ago. de 2013

I went to the dealership for a service, but i needed a part also ( tow hook, so i can drill into where it suppose to go) as i was trying to explain to them that my did not come with one, the guys said that i cant drill there since it does not have hole its probably for a reason!?!?!? I was asked why i need that done, and i told them that im planning on putting my license plate there instead on the bumber and having to drill hole to the bumber. The reply was" oh no, those cars dont come like that"!?!? They guy had no immagination whatsoever. Not comming back to this place, thats for sure

Pp

16 de ago. de 2013

The workers are friendly and the service time estimates are accurate. Perhaps a package of three oil changes at a time would be very nice.

Jeanette zemsky

14 de ago. de 2013

I really enjoy the fact that I can count on two people from the service department, especially Adam. I can easily call and set up my appointment, problem free. I've been a customer for eight years now, and I just recently moved from the area, however that doesn't change the fact that I will continue to go to Star Nissan for my vehicle needs. They have done a great job accommodating me iin every way possible. Highly recommend.

AGonney

31 de jul. de 2013

This was my first car and Brian Magee made this experience awesome! The price was reasonable and I now have a great new car! Thanks!

Molina

26 de jul. de 2013

I love this dealer. This is my second car that I've bought here and every time I've had exceptional service. They are always nice, friendly and answer all my questions. Ill be coming back to buy another vehicle here.

Adam Gajdek

26 de jul. de 2013

The moment you drive in to Star Nissan service center, expect to be greeted by the fabulous staff. They are extremely cordial, friendly and respectful of your time. Although, the service took a little bit longer than expected, I really appreciated the fact that they will inform you about the delay, unlike other places. However, it is understandable since i had made no appointment prior to my arrival. Ruby was such a great person to work with. She printed out everything that needed to be done to my car and although i refused to get everything serviced at that moment, I will definitely be back again.

teabur1

19 de jul. de 2013

I purchased a Nissan Maxima two weeks ago from Brian Magee and Frank Baginski at Star Nissan. I couldn't have been any more pleased then I was. They worked very patiently with me as I was trying to narrow down my options. They were extremely informative about each vehicle and its capabilities. Once deciding which car i would go forward with purchasing the paperwork and everything couldnt have gone any smoother. The car had a few paint touch ups that it needed Brian and Frank took care of this the next day without any problem. Even tho the car was used after all of the hard work they put in to make sure i was getting the best product possible it was as if i bought a brand new car. I couldnt be more happy with the process i would highly recommend Star Nissan to someone as well as working with Brian and Frank.

Jeff Wilk

17 de jul. de 2013

Been a long time customer of Bermans since 1998, since then I've purchase three cars, my wife has bought one and my daughter one as well. I have been extremely satisfied with both the service and sales department. Eli, was the best sales advisor we had. He is very easy to work with, explained everything, followed up with calls and overall it was a great experience.

Morton Ohnsteim

12 de jul. de 2013

I've been leaving my car from this dealership for almost two years. The sales advisor, Bill Werner is probably the nicest sales advisor I've ever dealt with. They made the sales as easy as possibly can be. The service department has been excellent with any problems I've had and nevertheless the staff is as welcoming as the dealer.

Jimmy Viray

10 de jul. de 2013

I have been coming to Star Nissan for two years now. What makes me come back to this dealership is how well they maintain my car. The service is really good, have no complaints.

Sarah Hussein

10 de jul. de 2013

My second visit was great. Brought my car to fix since a light had turned on my dash board. The service was really good, fixed it on the spot and when they say it will take an hour, they really mean it.

NormaDeLaCruz

27 de jun. de 2013

I highly recommend this dealer. I'm very happy and satisfied with my new Murano. Although my credit wasn't great, the finance advisor was able to work with me and lower my payments to where i can afford. The staff was very friendly and I really appreciate the way I was treated. For once, I actually felt very important even after i purchased the car, I got a phone call from Mike, my sales person to make sure I was completely satisfied with the service and my new car. Great experience!

Marggie

17 de jun. de 2013

My first time experience couldn't have been any better. I've never purchased a used car from a dealership just to avoid the harassment that many people complain about. So, Star Nissan caught me by surprise. After running out of options, I decided to give a dealership a try. Luckily, I went to Star Nissan and very glad I did. No harrasment by the sales people, no pressure and everything went incredibly smooth. I recommend friends and family who are looking to buy a car, buy it from here.

trex16

16 de jun. de 2013

I was in the market for a 2nd car. I was thinking a small truck so I can tow a future fishing boat and still get good mileage since I commute 60 miles a day. I contacted Brian Magee at star nissan to see if they had anything. Although Brian didn't have a small truck that would fit the bill. He did show me a low mileage Ford Focus and a low mileage Chevy Trailblazer. Since combining the 2 vehicles would be perfect for my needs I raised the possibility of purchasing both. Of course the money had to be right. So, Brian introduced me to Frank Baginski the used car manager. We were able to work out pricing that I felt comfortable with. The next step was to work with Sam in finance to figure out the loans.The result was that I was able to purchase both vehicles that fit my needs at an affordable cost. At no time during the process did I feel pressured to make a decision. Which for me is important to the experience. It has been several weeks since the transaction and I'm very pleased with both cars. I have already recommended them to several family members and friends. In my book they come highly recommended.Rex Schafer

AndrewC

13 de jun. de 2013

The concern and caring about my complete satisfaction exceeded my expectation. It was clear that I was taken seriously when asking specifics about my current and future maintenance for my vehicle. I feel comfortable and safe to return to this dealer for my service. The staff was not only very welcoming but knowledgable about general maintenace as well. Overall, I had a great experience and looking forward to return and purchase a car in the future.

Alona B

13 de jun. de 2013

I typically do not take the time out of my day to write reviews, but I felt the need to express my feelings and let everyone know the exceptional treatment I received over at Star Nissan. After visiting a couple of other dealers this week alone, I was literally exhausted. Ended up at Star Nissan, Frank the used car manager assisted me and was very patient, curtious and honest. He was able to help me choose the right car that would best fit my lifestyle and succesfully fulfilled my needs and for that I'am truely grateful for. 6 star service all the way!

Ed Paszt

7 de jun. de 2013

Never had a problem with this dealer, I'm actually extremely satisfied with the service. When I bring my cars for maintenance they always inform me how long it would take. The times I had to leave my car overnight they always provide me with a rental car. The staff actually cares bout the customers, and I always recommend this dealer to friends.

Shanirajen

6 de jun. de 2013

Irfan Kaplanovic was an excellent sales associate. He is quite clear and informative, also very friendly. I would definitely recommend this dealership and Irfan. Great place and great service been offered while you are waiting. He gave us his time and was not rushing. I got a Nissan sentra 2013 and quite happy. They didn't have the color i need but they got me one within next day. So on whole, Star Nissan and an associate Irfan are dedicated to provide great service and won't disappoint you.

Namato1

6 de jun. de 2013

The overall experience was just a pleasure compared to any other dealership I was in. The sales people were very friendly and very helpful. I would recommend this dealer to anyone.

MustangFan

31 de may. de 2013

Star Nissan helped me find the perfect used car. Salesman Brian Magee worked harder for me than I ever imagined a car dealer would to get me the best deal for the car I wanted. Everyone was kind of curtious, and a small repair my car needed was tended to before I even drove off the lot. Star Nissan helped me find financing so that I could call a car my own when no one else would!

Golden Diva

30 de may. de 2013

My overall internet experience with Star Nissan was good. I was not surprised at how well they responded to my emails because they were trying to get the sale. They were very professional and f/u on everything that they told me. I didn't buy the car that I was interested in because it was sold. The good thing about that was that the agent notified me that the car was sold, which saved me a trip to the dealership. If I were to purchase a car in the futher, I would consider this dealership.

namato1

28 de may. de 2013

The overall experience was just a pleasure compared to any other dealerships I was in. The sales people were very friendly and very helpful. I would recommend this dealership to anyone.

Franks may

27 de may. de 2013

I am so impressed with the quality of customer service that Star Nissan provides its customers. The environment the sales associates make for the customers makes buying a car easy And effortless. They know their product well and gave me a good price! Thank you Star Nissan!

Laura E

24 de may. de 2013

I made an appointment to go see a Jeep Grand Cherokee. It took me an hour to get to this dealer and when I arrived the woman Gina that I made the appointment with was nowhere to be found. I was then informed that the vehicle I was there to test drive was sold during the day. I was home all day why was I not informed it was sold. I would not have drove all that way. I will never ever use or recommend this dealership! I think the Jeep was never even at the dealership. I think it was just a bate to get people to come in and if that is true it is really sad.

Elizabeth Brard

22 de may. de 2013

Steve hara the salesman I used is amazing. Very personable and personal.

Sandra Bergeron

15 de may. de 2013

I have been a customer for three years now. I went in for an oil change, never had any complaints and what I love the most is the free car washes. Love it!

Rita Kroenert

15 de may. de 2013

I have had nothing but good experience at Star Nissan. My husband and I have purchased six vehicles from there and every time I come in I always have a great experience. The service department always do a great job on my vehicles and highly recommend this dealer.

Janice salas

13 de may. de 2013

When I came in, Dave the service manager greeted me and took my car in right away. Waiting for an oil change I expected to be longer and was in and out. I would recommend getting your car service here.

Bradley Johnson

13 de may. de 2013

Came in for an oil change, gave me an approximate time of about an hour, my car was ready in forty five minutes AND got a free car wash. The best part of this is that I expected a long time wait since i did not schedule an appointment and walked out sooner than expected,

JohnG

13 de may. de 2013

Great selection, ok prices, fantastic facility, great service and awesome staff! So far great experience and especially a hassle free buying process...I would recommend this dealership to friends and family

shanirajen

13 de may. de 2013

He is quite clear and informative, also very friendly. I would definitely recommend this dealership and Irfan. Great place and great service been offered while you are waiting. He gave us his time and was not rushing. I got NISSAN Sentra 2013 and quite happy. They didnt have a color I need but they got me one within next day. So on whole, Star Nissan and an associate Irfan are dedicated to provide great service and won't disappoint you.

cadillacDTS

13 de may. de 2013

Purchased a vehicle from this dealership about a month ago.. along with a Nissan extended warranty. My vehicle shift locked 3 weeks after the purchased. I had my vehicle towed to a local dealership and they told me there was an oil leak and coolant leak! I was skeptical at first so I told the service manger at the dealership to show me himself. After I seen both leaks with my own eyes I called the Nissan warranty that I had purchased along with the vehicle. They denied my claim completely and stated the the shifter was not part of a power-train warranty and both leaks where preexisting problems. Now sure, I can accept the fact the shifter was not part of the power-train but what about an oil leak and coolant leak! They told me contact Star Nissan, because they where the ones who sold me the vehicle. I spoke with Brain Magee as he was the one who sold me the vehicle and he told me to have the vehicle towed and looked at by Star Nissan, but at my own expense! which I disagreed because Nissan Extended Services had already denied my claim and I would have just spent more money to tow the vehicle to Star Nissan. Overall I'm stuck with a $2100 dollars maintenance fee on a vehicle I had for 3 weeks! Both Star Nissan and Nissan Extended services are a joke and will just play the blame game with you! I recommend you stay away from both of them.

humblist1

11 de may. de 2013

Daniel was very professional and informative on the car he sold me. He helped me choose the best car for me and my family. He was friendly and so were all the other associates at Star Nissan. While I waited I was offered water food and ice cream. Star Nissan has always made me feel like family when I come here. Thank you

NemesisX5

11 de may. de 2013

I had a great experience at star Nissan Tania was amazing. I feel she did all she can do to not only get me the best price but the best deals they had going. Everyone there is friendly and always had a smile. Kid friendly as well, great place to shop for a car.

Viola

8 de may. de 2013

The service is really great, even when I don't have an appointment they still take care of me. The service dept is excellent as well and they always make sure I'm aware of any problems my car has.

Al Espiritu

8 de may. de 2013

Great staff ,clean facility and free coffee this facility has a good overall feeling.

Irene

1 de may. de 2013

I have been a long time customer at Star Nissan. I own a 2001 Nissan that was purchased back in 2000. Prior to that I had a 99' Nissan that was also purchased from that dealership. Never have i had a problem with my cars or the staff throughout these years. As a matter of fact, they are excellent, very courteous, knowledgable and extremely patient. My next purchase will be another Nissan and will be coming to Star Nissan.

Martin

30 de abr. de 2013

Star Nissan is one of the best dealerships I have ever encountered . The sales rep was excellent . I have recommended the dealership to several of my friends here in Rockford. My wife may need a vehicle in the next 2 years and we will definitely search your website to see if you have the vehicle she will be looking for.

kemalle

30 de abr. de 2013

Recently had a great experience purchasing a used car from Brian Magee. He listened to exactly what I wanted, and didn't try to get me to purchase something that was more than I could afford. I purchased a used Kia Sorento and I love it! He was thorough in answering all of my questions and made the car buying process quick and easy. I would definitely recommend Brian and the rest of the Star Nissan team to anyone looking to purchase a new (or used) car!

LouB

29 de abr. de 2013

I was looking to purchase a used Nissan Altima coupe. I had been doing research for a few months, when finally one night I saw a great deal on Star's website. I called the next morning, made an appointment, and came in soon after. I met with Brian Magee, who made the buying process very smooth and painless. Frank Baginski, the manager, was also very helpful. I must also mention the finance guy, although I can't remember his name. He found the lowest possible rate for me and was very friendly. I highly recommend Star nissan. This was the second time I purchased a vehicle from them, and both experiences were pleasant.

Angie

26 de abr. de 2013

I have been a customer for 12 years and counting. Since then, I have continued to bring my car for maintenance and never have I taken my car elsewhere. The facility is always clean and accommodating and the staff is very friendly. They even gave me a free oil change after they forgot to place the oil change sticker on my windshield. This place is great!

VersaOwnerVersaownerChicago

20 de abr. de 2013

EXCELLENT SERVICE DEPT! I brought my Versa in to be serviced and had the pleasure of dealing with the Service Manager. He was honest without being pushy and got the work done in a timely manner. They even had a "quiet room" in the waiting area in which you were able to watch the work being done. After having some issues at different dealerships, my experience at Star Nissan was great. I will definitely continue to have my car serviced there.

Eddie Franks

19 de abr. de 2013

This is my first time coming to Star Nissan for maintenance. However, the moment I walked in I was greeted by the staff. Bill Werner who was my sales advisor was very friendly, genuine, and patient throughout my sales experience. Overall, my buying process went very smoothly and that was unexpected. I am glad I came to Star Nissan!

missjdja

6 de abr. de 2013

I have absolutely only positive words for Mr Brian Magee! He is a great sales man and I felt very comfortable about the way he treated us.Very respectful,friendly, knowledgeable but mostly important, very honest!!!We almost purchased a car today but our deal was roughly interrupted by Mr Witek,who felt the need to force his authority where not needed.We felt disrespected and uncomfortable in his present but what bothered us the most was the way he delegated and commanded our sales representative.In the near future we would like to purchase a car from Mr. Brian only and will make sure, Mr Witek will be off for the day...The rest of the team was absolutely outstanding as well and very welcoming. Sad part is,we did not buy the car we liked. Thanks to Daruisz Witek

JessFrost

3 de abr. de 2013

Brian was very helpful and did everything he could do to satisfy us as customers. He went above and beyond for service. We love our new-to-us Murano! My only complaint would be the cleanliness of the car. It looked great at first look but after getting it home we noticed lots of grime on the dash and steering wheel, dingy spots on the cloth ceiling, and crumbs, lint, and hair inside a compartment that was overlooked. We cleaned it up and I still feel good about our purchase. I look forward to driving it every day! Thanks for working with us!

waterski23

17 de mar. de 2013

I brought my 2008 Nissan Pathfinder to Star Nissan for an oil change. After completing the oil change and car wash, my car was returned damaged with major scratches on the body of the car. My car was in great shape without any scratches on it before i gave it to the hands of Star Nissan. I assume there was an issue with the car wash which damaged my car. I believe accidents happen, but Star Nissan believes accidents do not happen, and refuses to own up to its mistakes and pay for the damage that was created by them. Mr. Dave Henington whom is the service manager was extremely rude to me and just wanted to convince me that there is no way his dealership did the damage and refused to fix the damaged car. Please do not do business with Star Nissan. I went and got an estimate on the damage of my car which totaled up to $6000 which I am responsible for. Star Nissan refuses to pay for the damage, nor do they refuse to return or answer back e mails that I sent to them. Again I highly recommend not doing business with this dealership, unless you want to get ripped off by these crooks.

laurenpilot

8 de mar. de 2013

Brian Magee was great from start to finish. Not only was he customer friendly, he was very knowledgeable about the pre-owned 2006 Acura MDX I was looking to buy. He was able to make the deal run smoothly. I drove home in my "new" 2006 Acura MDX. I was a very satisfied customer and look forward to doing business with Brian and Star Nissan in the future. Thanks Brian! ~ Lauren

lazarmalko

14 de feb. de 2013

Brian Magee called me and asked me if i was still in the market to buy a car and asked me what i was looking for . with in a week he had called me back and showed me a very nice car with in mine price range . i do recomand Brian Magee to everyone who is looking to buy a car . know im driving nice car thanks to Brian at star nissan

tgumiran

21 de ene. de 2013

I wish to ensure that two (2) persons ar Star Nissan are commended on their expertise and knowledge of their respective positions. They gave me the guidance I needed in leasing my new car.The Sales person Bill Werner went above and beyond in explaining every facet of car leasing and the impact it would have on me. He sat with me through the picking of the car and the diffrent features which would benefit me and asked the important questions which put me into the correct car. Then he sat with me through the financing and explained each step of the procedure. I also had "vanity plates" and I was worried that I would lose them in the transference of going from old car to new car. Barb Zerbe went through the process with me and assured me the plates would stay with me. Her knowledge of the Illinois Secretary of State and their rules astounded me. I wish to commend her on guiding me through this.

SvetlanaM

18 de ene. de 2013

I bought new Nissan Juke at this dealership. I have so many nice and good words to say aboutEli Reznik. He is very knowledgeable, helpful, polite employee. Thank you Eli!Lana Mazurenko

Bravomind

1 de ene. de 2013

I had been looking for a Nissan 350z for about a week. I had been to two dealerships prior to going to Star Nissan. The first dealership told me to buy cars somewhere else, and the second dealership lied to me over the phone about a 350z and wasted 4 hours of my day after driving to see the car. Soon after that I found Star Nissan while looking at cars online. I called to get information about the 350z and the staff was very helpful. I was set up with an app with Brian Magee. He was very helpful and answered all of my questions. The best part about working with Brian was that he did not pressure me to buy anything and he did not speak to me like I was a child. I felt he was honest with me about every question I asked him. If he did not know the answer to something he would say he did not know and he would find the answer, many other salesmen would try to give me a fast made up answer. He also took his time while taking me through the car buying process. Other dealerships went very fast and that made me feel uncomfortable. I felt like other dealerships did not care about me or my business. I got the opposite feeling at Star Nissan. The entire staff was very helpful, friendly, and professional.

Pkutner

4 de dic. de 2012

As soon as I walked into Star Nissan I was treated with the utmost respect and felt right at home. Steve and Keisy did not try to sell me just any car. I was able to tell that they truly wanted to find the best car for me. Keisy accompanied me on numerous test drives and had the patience to answer all of my questions. A few days after I bought the car I received a follow up phone call to make sure that the car was working to my satisfaction. I will definitely recommend Star Nissan and specifically Keisy and Steve to my friends and family when they are looking to buy a car.Thank you very much!-Pessie Kutner

thequeen50

19 de nov. de 2012

Horrible experience once again with this dealership. Had to wait another 45 minutes after I paid the bill because they lost the keys and there was not a sense of urgency to find them. Everytime I come in they find something else wrong with the car...this is my last Nissan.

melaniekatalbas

22 de oct. de 2012

All dealerships are the same, but the main difference is people and service. If you are looking for a nissan dealership in the northern area of Chicago, Star nissan is the right place. Service advisor Rey S. will help you with everything. Unlike other advisors who are pushy, he's easy to talk with. He will tell you of the details and your options. The service manager Dennis B. is a cool guy. He will make you feel that he values his customers more and he's concerned of your satisfaction and nothing else. Service Advisor Adam P. is also a great guy. He's funny without even trying. My wife likes him. Star Nissan's customer lounge is very nice. They have free coffee, chocolate and a vending machine plus free wifi. A great place to stay while waiting for your car. There are no perfect people and business, but I believe when it comes to service - Star Nissan of Chicagoland is the best!!!

Josh123

30 de jul. de 2012

I brought my GMC in for an oil change.. They did a great job.. The service department is clean and nice. I would recommend anyone to this service department.

tcardona76

20 de jun. de 2012

on 6/13/2012 i returned to Star Nissan to purchase my 3rd vehicle from them. I purchased an Audi Q7 2007 and on 6/16/2012, I began to have trouble with the vehicle. I first noticed the problem after running the A/C for most of the day Saturday. I noticed a large trail of water leaking from under the front console of the vehicle in addition to the back console as well. Shortly after the radio shorted out a few times throught the day with out notice, and third the TPMS light kept flashing. ALL of these complaints were brought to the attention of Sharif the Service Manager on Monday 6/18/2012 (5) five days after initialy purchasing the vehicle. on 6/18 the vehicle was brought into the service department around 12:00 and after speaking with Sharif and Brooks a loner car was provided to us and we were told the problems would be fixed, and a notification call would be placed once the car is complete. 6/18 evening we placed a call to Sharif and was told by Anthony Green that Sharif had left for the day. My husband,Julio Cardona then began addressing his concerns to Mr. Green the manager in charge while Sharif was out ill. The conversation went bad quickly, he bagan asking my husband if the Audi was to much car for him and what our interest rate was, and if were worring about the car payments, keep in mind we traded our Infinity QX56 2008 for this Audi 2007. My husband shortly after beign extremely offended and upset ended the conversation. On Tuesday morning 6/19, we followed up again after being told that Sharif was out ill for the day, my husband then had no other choice but to speak with Mr. Green again. He was this time addressed on several occasions as "Homie" and was told that we needed to pick up our vehicle that was just sitting in the service department, and take it to get fixed ourselves. We were also told that this was an executive decision he alone had made regarding this matter. My husband told him that this car was just puchased 6/13 and he was not about to fix something that should have been taken care of prior to even placing the car up for sale in the first plae. My husband was then told by Mr. Green that not all cars go thru an inspection prior to selling. I Thaisha Cardona decided to place a call with a general manager 6/19 which assured me none of this was ever brought to his attention. He stated that he would look into the problem and get back to me by 6/19 evening. Which brings up to 6/20 afternoon.Not only have I not heard back from the General Manager, but we have no news as to what actions are going to be taking place to fix our vehicle. I am currently in the process of consulting an attorney to get the matter resolved promptly.

abcde

25 de mar. de 2012

Customer service is below average. Sales people are not upfront & honest or respectful.

Mbschober

1 de mar. de 2012

Consistently great service! I have gone to this dealership on several occasions and never had a bad experience. The are always professional and courteous. The service manager, adam, and his team go out of their way to explain there work and pricing. As a retail manager I can truly appreciate the quality of the people and their work at star Nissan. When the time comes to replace my car I will be coming to this dealership as a direct result of the level of service I receive from Adam, Sean, Ian and all the other staff of the service department!

George. L.

18 de feb. de 2012

My experience at Star Nissan was great it felt as though I was buying a great vehicle for a good price from an old friend until the salesperson walked in. All kidding aside I would highly recommend this dealership to my family and friends just ask for Steve Filippone!

wiltona

19 de ago. de 2011

This is an update to my previous review.I went back to the dealership today for them to correct the problem with the unwanted air freshener odor. I pulled into the service bay and Greg acknowledged me, let me know that he was swamped but that he'd get to me as soon as he could.When he did come over, I told him that there was air freshener in the new filter and it needed to be corrected. Greg went back to his desk and wrote up the service ticket for the car then took it to the repair bay himself. He apologized and let me know that the car would be done in a short time.The work was completed in 20 minutes, enough time to play a few games of Angry Birds and check my e-mail. The odor was gone and I was back to enjoying the car again. This is the Star Nissan that I remember. I'll keep my guard up for a little while, just in case.

JudiCPA

28 de jul. de 2011

Brian Hill was friendly, courteous, and extremely helpful when I arrived for an appointment to have my 2006 Altima checked over at 62k miles - and that was after he had been dealing with two extremely obnoxious young men about payment issues with their vehicle repair. Brian kept me informed as to what was needed, presented me with a written report and answered my questions. The work was done immediately and the serviceman couldn't have been nicer.This is the first service I have had on my car since I purchased it at Star Nissan in 2006 (other than oil changes, tires, etc. done elsewhere) and I would not think twice about bringing my car back for future service - that's how impressed I was!I read some of the other reviews before I filled this one out and couldn't believe some of the people responding were even at the same dealership.

angryempath

28 de jun. de 2011

My roommate and I have both been in the market for new cars, and found this place using one of our smart phones. I test drove a Versa, he test drove a Sentra, and we were both very happy with them.Daniel Aguayo was great and almost sold me a 2011 Nissan Versa hatchback, but unfortunately the Assistant Sales Manager, Joon Choi, intervened. I was literally stunned into silence by his condescension and unprofessionalism.Mr. Choi was the only person in the place wearing a polo shirt, didn't shake my hand once, or give me business card (which I would've returned to save paper, as I will never be doing business with them or recommending their establishment).I imagine that these two sales weren't the first or the last he'll ruin while working at this dealership. At one point he mocked my "mere page" of credit history, first told me that Ford wouldn't give me 0% APR when I said I wanted to get an offer from them, then said they would give 0% APR to anyone because they're desperate to sell. Which one was it?If they were the only Nissan dealer in the country, I'd drive anything else.

Badexperience312xyz

18 de dic. de 2010

After spending several hours having some things done, Adam asked if I could come back another day so they could repair something the damaged in the first place. He assured me they would get me in and out in less than an hour. This was a big concern I expressed in advance because I didn't want to have to take a day off from work. When I returned a couple days later I waited over an hour before the came to tell me they might not be able to get to my car that day. After waiting a couple more hours they finally finished the simple repair. There really was no apology or regret that they didn't live up to their promise. I did not ask to see the manager because in the half-day I spent there I saw him repeatedly fielding complaints and each time he just shrugged his shoulders and made the clients feel like it was their fault and not the dealerships. VERY UNPROFESSIONAL!!!!!

ffpmjjt

30 de nov. de 2010

I was flabbergast on how a salesman wanting to try to sell a person a car could have been so unprofessional in the way he acted and looked. I drove four hours from Wisconsin and was told I would not be dispointed, I was from the get go. Denise tried to smooth things out, she was great but the damage was already done. Sorry Denise!!

kmb87

8 de oct. de 2010

Great experience overall. Price quoted was honored, great deal on trade. Everyone was friendly and very professional. After a few emails, deal was done in about an hour. Facility itself was impressive -- large, attractive and comfortable. Will definately recommend Star Nissan.

CibyKarottu

1 de jul. de 2010

They totally sucked!! This was our first car purchase and they totally screwed us over and played every game in the book. We were young and foolish and were taken in by their scams... We bought the car and when we got home the lights didn't work and we had to argue for them to even fix it! whenever we go back there to fix our car (a lemon) they treat us like trash. Because of them i will NEVER buy a Nissan again. Bad customer service overall.... Not only did they lose my business, but ALL my friends/acquaintances/ and everyone I encounter who wants to buy a car! BEWARE!!!! I do not want anyone else going through what we did.... run run. run and don't look back even if they say they are giving you the best price.... its not worth it...

maseinc

11 de ago. de 2009

What rip offs.They know all the trick and scams. run out!At closing time after a few day of playing around by them, they said they made a $2000 dollar mistake while adding up the cost. I had a bankers check in my hand for the amount of we agreed on. I walked out. I got my car from Martin Nissan just a few mile north of there. No B.S. fair prices. and no games!

KEYLOCK

7 de mar. de 2009

DO NOT BUY FROM STAR NISSAN AT ANY COST!I bought a used car from Star Nissan (2005 Xterra) and they key they provided did not open the back door. When I noticed the key did not work I took it to Star Nissan and asked if they could fix it. They told me to call the sales Manager Joe Topor. I called Joe Topor (the sales Manager) and he offered to give another key fob (automatic door opener) but what I need is for the key to work. He said I had noticed it too late and he cold not do anything else for me. I asked to speak with someone else and he referred me to Chuck Settles (the supposed owner). I called and spoke with Chuck and he said to talk to his Service guy Joe and assured me he would be there the following Saturday. I explained that Joe had told me to talk to him instead. Chuck insisted that I talk to Joe. The following Saturday I went to the dealer and Joe would not speak to me. I over head him saying "I'm not talking to the F-ing guy I already talked to that F-ing guy, F-him.I was asked to talk to Bill Kloster instead (the supposed used car director) I sat down with Bill and explained the situation and asked if he could fix the lock, he said he could not fix the lock because I had noticed the problem too late (8 months since I bought it). He said that the reason why the lock would not open was because there was something stuck in there, I asked how he knew that, not having looked at the car, but he insisted there was something stuck in there. I told him this is how they had sold me the car and asked again if they could fix it. He said all he could do for me was a discount of the repair price, I said i could pay $50.00 for the repair.He said it would cost way more tan that and because of that he would not even look up the prices. I asked again to get the car fixed and he assured me that he did not owe me anything. I left there and contacted the BBB and explained my story, after the BBB contacted Star Nissan Bill Kloster called me and left me an email and phone message telling me that he had reconsidered and asked me to call him to arrange a time to fix the lock. I sent him a reply and asked him to either send me an e-mail or to put down on paper stating that the repair would be of no cost to me. He ignored my e-mail. I called him to arrange a time and he said he was withdrawing his offer because I was not happy with the previous arrangement. I said that I would not be happy until he put it on paper. By now the BBB had considered the case closed because of the phone call and e-mail I got from Bill Kloster. I called the BBB back and explained what had happened and they reopened the case. Bill KLoster has ignored me and the BBB up to this point. I'm still trying to get the lock fixed. Keep in Mind that I bought an extended warranty from Star Nissan that is supposed to cover everything until 2012 or 84000 miles. My odometer reads 46K miles and it's 2009. There should be no problem for Star Nissan to fix the lock, expecially since they sold it to me this way. Star Nissan is the definition of bad service.DO NOT BUY FROM STAR NISSAN AT ANY COST!

kiamona

24 de nov. de 2008

Ever been treated with disrespect by Star Nissan Service Department?Please excuse my grammar, I am mad.1.Got there at 9:00 am in the morning on November 24, 2008 gave Marcell my information and immediately he stated your warranty just expired in September 2008.2.I stated that I would like my car diagnosed because my car was running cold. I mention that it maybe a transmission problem.3.Marcell stated okay we will take a look at it I asked if someone could take me home and he said sure. Marcell told the porter to take me home in my car. I stated, My car wow my car is broken. Red flag4.I called the dealer ship at 11:00 am asking if they located the problem and Marcell said no.5.I called at 12:45 asking if they located the problem, I was told no by another gentleman.6.Shortly after Marcell called stating that I had over $1100 in damages. I asked him to give me a quote for three of the important damages and he said $780, I said go ahead and fix my car. I then call Toyota asking about my warranty. Toyota said yes you still have a warranty. I called Marcell back and told him to stop the work (within 10 minutes), and he said okay, I also mention again that I have a warranty. He stated again, No your warranty has expired. I told him to call Toyota warranty department to verify the warranty. He did and he found that my warranty had not expired.7.After Marcell talked to Toyota he called and stated that Toyota warranty only covered the air condition unit. I told him that I will give him a call back in 10 minutes; I wanted to dispute the claim with the warranty department. 8.I called the warranty department and my brother, warranty would not cover the total damages and my brother told me to go and get my car from Nissan because they were being dishonest.. 9.I call Marcell and told him that I was coming to get my car to take it back to Toyota. Marcell asked my why and I told him that Toyota misrepresented my warranty. Marcell then stated well we all ready started on your car, and I stated why, I told him not to start on my car.10.I called the police and they told me that it was a civil matter and they were not going to get involved, after playing and joking around with Marcell.11.I then asked for a service manager who eventually told me that I was a liar and that he is sick and tired of women crying to him. He said that Star Nissan was his family and they did nothing wrong. I seeking legal advice or help12.When I picked up my car Nissan had performed all services on my car including the air conditioning repair (never discuss with Nissan or said yes, fix the a.c., something I never agreed to. They tricked me out of $755.00 in one day. They would not release my car unless I paid for the services that I never agreed for them to perform.

yappie

7 de oct. de 2008

THE MOST PROFESSIONAL STAFF EVER!!! I bought a lot of luxury cars & i was never treated in such professional manner. Every review i read was only bad & i finally realized that happy people are enjoying their cars instead of leaving reviews online. So i took time to let everyone know how happy i am with Star Nissan. I shopped 8 dealers,was dealing with a bunch of "retards" and finally found what i was looking for-honesty,professionalizm,outstanding customer service. Not only they made me feel like i was buying a "Bentley" but up untill this day (i bought my Nissan 6 months ago) they are making sure i am completely satisfied. Amazing product knowledge,amazing professionalizm and people skills. Of course i had to negotiate but it was done at a very professional level,unlike most car dealers in the area. They always provide FREE loaner upon my request! I will continue buying cars from Star Nissan and let ALL my friends know how happy our family is for making this decision.

kitkat

26 de ene. de 2008

I just bought a car here and would not recommend them to anyone. When I asked if they could meet the price another dealer guaranteed, they said yes. But once I arrived and we got down to the details, they did not want to honor the price. They tried to disguise this by saying that the agree upon price included all possible incentives, including a discount for recent college grads. Yet, I had already informed them that I would not qualify for that discount. They wanted to add the $500 back on to the agreed upon price. They also did not make it clear that you could either get the low rate financing or the incentives, but not both.I also found the financing guy to be really horrible. After I declined the warranty he tried to push on me, he got all moody and pissy. Everything was slammed drawers, loudly ripped forms, etc. THEN he "accidentally" typed up the lease agreement to include the warranty even though I'd declined it. When I paused to look over the paperwork, he said, "Oops! That's the wrong amount."Finally, the sales manager tried to act helpful in resolving the issues, but I found him insincere and pedantic. I did end up buying the car there only because they finally agreed on the previous price. But the experience was unpleasant... I would not buy from them again.

jseeker

18 de dic. de 2006

I give zero stars for service at this "Nissan" authorized service center. Dennis the technician who worked on my car was "clueless", the Service Manager - Richard Vasquez, instead of acknowledging the issue and trying to resolve it reasonably, tried to defend the tech for his incompetence even when the tech acknowledged his mistake. Richard then calls me a "liar" and when I complain at his attitude says - I don't care for your business at this service center or your sales at the dealership ! I gave the service center ample opportunity to resolve the issue.I am disputing the $650.00 charge on my credit card. Reporting this issue to the BBB, and to as many regulatory bodies as possible, complaining to the Nissan USA network and publicize this complete case of incompetent, rude, and insolent service. As is evident I will make myself heard in as many forums as possible, and if it needs to be taken to the small claims court so be it.

jakofall

9 de nov. de 2006

Went to service for a oil change. The service personal told me that I needed a major service. I told her that it can wait for a few more miles before I can do it, she would not accept that and kept telling me that I need it. I told her that I went to a different dealer and got the 15k service, she actually called that dealer to confirm. She would not accept a no for an answer. I almost walked out to go somewhere else, but I spoke to the manager instead. Later she came back telling me that my O2 sensor was bad and it would cost $350. What a rip off. She replaced my wipers because she said it was cracked. I replaced the wipers 3 weeks ago. I will never go there again.

Nighthawk750

20 de oct. de 2006

Several years ago I drove out to Star to look at some cars advertised online. I found a Maxima that I liked and the price was good. I asked the sales person if he knew anything about the previous owner and he said he did not. At that time I did not consider using CarFAX to check on the car.After buying the car a friend ran the VIN for me through CarFAX and it came up as a previous rental car. Again, my mistake for not checking but I would never buy a rental! We ran the VIN's of most of the cars listed online and they were all rentals.To be fair, they are in business to make money, but I feel like I was misled when the sales person said he didn't know about the previous owner. He surely knows that they're selling rental cars. After owning the car for a while several problems became apparent and I attribute most of them to lack of maintenance and abuse from use as a rental.I had to have a key re-programmed for the car and service said to just come in without an appointment and they would take care of me. That visit took an hour - most of which my car just sat. On another visit for a hood that fluttered on the highway, I was told it needed an adjustment that would cost $70. I bought the "Gold" warranty for $1200 but they refused to cover this...And finally, after owning the car for several months I received a letter from the dealership, in a dealership envelope and on dealership letterhead. It was the salesman telling me of his real estate business, and how much he would enjoy having my business if I was shopping for a home. <Insert your opinion of this practice here>If you want to buy a car used as a rental, and don't mind the fact that people driving it before you didn't take care of it, shop at Star. I cannot comment on their new car sales, but my service experience was poor enough that I would not go back there. Service at Bill Kay Nissan in Downers Grove is far superior.