Used Cars for Sale at Stephen Automall Centre in Bristol, CT

Dee Connecticut

Oct 23, 2016

This is a well -run service department. Staff are prompt, courteous, knowledgeable and efficient.

Linda Ward

Oct 17, 2016

Michael Collins was hands down the best car dealer I've ever dealt with. From beginning to end it was a stress free experience. He was very organized and he helped me find the perfect model for a price I could afford. He kept me informed as to when the car would be arriving. I never had to contact him. Frank gave me a great tutorial on how to work my new car. I've been telling everyone about what a great experience it was, and have been recommending them to Michael and Stephen Automall in Bristol, CT. It was worth the one hour and 15 min ride.

Kacie

Sep 28, 2016

Overall I had a good experience. I got a great deal on the car I wanted. Our sales rep Saeid was really nice , very quick to respond, and easy to work with. I felt very rushed through the financial portion as the gentleman I was working with had to leave early for an appointment. It was my first time buying a car and in hindsight I would have liked to have spent more time combing through the paperwork and asking the financial guy some questions. Otherwise, it was a very smooth process. The showroom was clean, the car was ready and clean when I arrived and a few weeks later the car is running great with no problems. Thank you for a great car.

Scott

Sep 26, 2016

These guys are very nice and know how to treat a customer. I will be recommending my friends and family to them. They would have gotten 5 stars on facilities but the chairs in the office I was in where not that great but other than that the place is beautiful.

Julia22

Sep 25, 2016

We just bought our car there yesterday and I have to say they do their best to help the costumers, I would always go back again, such a great car buying experience. Very friendly staff, always again!

Miss Kitty Girl

Sep 19, 2016

Mike Collins worked on my behalf to help me get the car I wanted and my monthly payments within my budget.

rick mongillo

Sep 19, 2016

fantastic service-i had questions after the sale and there was no problem getting anyone to help me brian and frnak were terrific--frank explained all the tec. stuff on my cadillac srx-[-suv-]-best time buying a new suv for myself--i recommend stevens highly-will always buy my suv's or car from them----rick mongillo

John and Claudia Nepley

Sep 11, 2016

Stephens Auto Mall made buying our caddie easy and enjoyable. The sales team works together to answer questions and to teach you how to use your vehicle.......we even went back after purchasing the car and spent 1-1/2 hours with another sales associate,learning all of the computer technologyThat our car has to offer. Their service department has been wonderful in contacting us to come in for free oil changes and tire rotation. They are personable, efficient, timely and I believe they really care about our car and our impressions of them. I highly recommend this dealership

Ursula Fields

Sep 11, 2016

This has been my best car buying experience yet. Jason Rivera was professional, knowledgeable and helpful. Just loved it. Love my Highlander.

Leslie

Sep 4, 2016

What a FANTASTIC experience!! Buying a car is usually so painful with all the back and forth with the sales person. Usually you wait for hours trying to negotiate a deal. Not at Stephen Auto Mall! They listened to my needs and got me into a car that I love for a price that fits my budget. Thank you again to Andy and his team!

Ol B

Aug 31, 2016

We already own a 2010 Prius we bought new from Stephen Toyota and didn't have any problems with the car. It's reliable, efficient and safe. We wanted to add another Prius to our family 'fleet' and were looking for a 2016 Prius in Blizzard Pearl. So we went to Stephen Toyota, met with sales professional Ron DeLeito and got a very good deal on a 2016 Prius in Blizzard Pearl. The car had to be delivered from another dealership, but we waited only a few days and drove the car home the same week. We want to thank Ron for doing a great job, he is an outstanding professional and people person. He made our buying experience a real pleasure. When it's time to buy the next car we will definitely go to Stephen Toyota and ask for him.

Keith Jones

Aug 22, 2016

Alex and the GMC team provided a satisfying buying experience. The team invested the time and energy to bring about a great deal for our family. We love the new Acadia!

Seven33

Aug 18, 2016

Just purchased a RAV4 XLE at Stephens through the COSTCO Auto program. Anthony Reid and Rocco were a pleasure to deal with. No pressure. Clear and simple discussions. Did what they needed to get my business and was out of the dealer with my new car sooner than later. Great experience!

Alissa

Aug 16, 2016

This was my first new car buying experience and they helped make it far less painless! Ron was charismatic and extremely helpful as my sales person at Stephen Toyota. He helped me find my vehicle and get it for the price point that I was looking for. It felt like family more than a dealership and I would definitely recommend them!

Mike & Nic

Aug 13, 2016

We purchased a New Toyota Avalon. In the current market Customer Care is key to sucess. We came here as a last resort after visiting several car dealers in the surrounding area. Frustrated with the whole car purchase experience we really didn't expect anything positive. I must say our experience here was both positive and refreshing. Every step along the way the staff was very helpful and more than willing to let us take vehicles home overnight or all day. We did this on three different occasions with different vehicle types. I must say I never expected this high level of customer care. I would highly recommend giving them a chance to win your business. The general manager was awesome. He showed us patience, was courteous and very helpful as we worked through our circumstance revolving around this decision. BIG Thank you to Andy, Jason, Rocco & Chris for sharing his story. Mike & Nicole.

Brytani

Aug 9, 2016

My family and I had a very difficult time at other dealerships. This dealership was amazing from the time we walked in until the time we walked about. I will absolutely be going back here for any of my future vehicles!

Kevin K.

Aug 1, 2016

This was our first buying experience with this dealer and we are thoroughly impressed! We were treated great, especially by our salesman Henri. From start to finish, we had nothing short of easy to deal with staff. Not to mention, we love our RAV4! :) I would highly recommend anyone looking for a new or used car to visit the automall in Bristol. There are several vehicles in stock to suit your needs and they are overly willing to find what you're looking for if its not on hand.

LKO

Aug 1, 2016

Ron wae a very friendly,knowledgeable and personable character,guiding me happily onto my new vehicle....and Andy....UR the best!

Mike

Jul 28, 2016

Michael was excellent to work with. Frank went over every detail of our new vehicle took time to explain everything. Great dealership and great people.

Jay08

Jul 25, 2016

Great experience buying my car, friendly staff.. The process was better than expected.. Recommend

Toan Nguyen

Jul 25, 2016

Good service and friendliness, professional advice and reasonable priced cars.

Dan L.

Jul 14, 2016

I was looking for a good used Cadillac, using my older model Caddy for a trade. I met James Chiodo, in Sales, and he was a pleasure to work with and talk to . He assisted me throughout the entire process and I liked that he never put any pressure on me to make a purchase. I eventually purchased a used Cadillac CTS sedan and he stayed in close contact with me from beginning to end, including a phone call to check in on me after a couple of days. It's nice to see young people so engaging, and working so hard. It is obvious that he is truly concerned about his customers! I would highly recommend going to Stephen Automall and ask for James if you are looking to purchase a car.

Mike from Manhattan

Jul 11, 2016

I was looking for a specific Terrain SLT package and Stephen's had it along with their competitor in Watertown CT. They did the right thing 2 times with their incentives and discounts therefore I drove the extra 20mins from NYC to give the sale to Mike Collins. He worked hard for my buy and was very professional and funny which helps when you're spending a lot of money while meeting various types of salesmen. They are all good people and worth the drive from any state to get your money's worth! Let's go Rangers!

Megan

Jul 9, 2016

I had a great experience buying my 2015 SRX last month! I called ahead and confirmed that the specific car I wanted was still there and it was. I drove to the dealership and met with Michael Collins to take a test drive. I loved the vehicle, so we went inside to discuss making a purchase. My research had indicated that the price they had was pretty reasonable. They initially offered me less for my trade-in, but when I asked for more, they ended up coming up in price and meeting me in the middle. We came back the next day to take delivery of the SRX and were assisted by another salesperson-I believe his name was Frank. (Michael had notified us the night before that he was unable to do the delivery because he was going to be off work for a personal event he had to attend, so that was no problem at all.) I completed financing-no issues. Frank delivered the car to us and spent probably about an hour showing us how to use all the features of the SRX, so that was very helpful and appreciated. Unfortunately, right after I bought the car and took it home, it was discovered that the AC wasn't working right. Somebody drove out to my house (about an hour), picked up my SRX and left me a loaner car so they could check the AC out. There ended up being a break in a hose and they kept my SRX overnight and fixed it the next day and someone came to my work and dropped off my car and got the loaner back. So overall, I had a great experience with sales, financing and service. I would recommend this dealership to others and I would also return in the future.

Deb

Jun 21, 2016

We went in with questions about leasing a GMC Terrain. Mike Collins was very helpful. Patiently answered all our questions. Bottom line, we left that day with our new Terrain. Everyone we came in contact with was very accomodating. Thanks to all of you!

NewTundra1794owner

Jun 18, 2016

High pressure sale and bully tactics. Unfriendly and wanted money to test drive truck not even on lot. Was told nobody could find my truck and that I would pay over MSRP. Found great dealer In Ma. and bought my truck less than two weeks later. Manager was insulting

oldsasquatch

Jun 10, 2016

A surpisingly superb experience. Test drove what we wanted and as many as we wanted. RAV4s that is. Did some negotiating. Completed the deal and had the vehicle serviced immediately and left with our new used certified toyota the same day. Ron, our salesman went the extra 50 yards to ensure our satisfaction. He even called the next day to check on us. It was the additional little things that added up to our successful & satisfying purchase

Pete

May 23, 2016

Piotr our salesman was terrific. He made the details easy to understand and added many tips about the vehicle which confirmed we had made the right choice. He also provided informative help when we were picking up the truck especially how to hook up the i phone to the vehicle. He was always laid back with no pressure and made the purchase a great experience. Thank you!

Sandy Manning

May 14, 2016

We felt very important with Jason Rivera as our salesman. He is ultra polite and super helpful. I would recommend him with five stars. Also liked Deborah who was very attentive to our needs on a hot day. She is a wonderful person to have at your dealership. Another five stars. We have bought many Toyotas here and always satisfied. Thank you !!

ErikC

May 4, 2016

I have dreamt of owning a Cadillac since the new body style came out. After researching the cars, I contacted Stephen AutoMall and was pleasantly surprised by the quick courteous response from the salesman, Mike Collins. I made an appointment for a couple of days later. Mike made sure that I went home that day with the car I had dreamt about. Mike has followed up twice since the purchase day to ensure that I am happy with my purchase. I will not only be recommending the dealership to friends and family but I will also be recommending Mike as their salesman.

Desiree K.

Apr 16, 2016

I would like to say I had a wonderful experience at Stephen's automall, Yusef Rodriguez was so patient and accomodating he took his time explaing all the features on our new GMC terrain. I would highly recommend Stephen's especially the staff at GMC , also Harry Pilver the finance manager went out of his way explaining every little detail we needed to know. sincerely, Desiree Koziar

Allie F

Apr 12, 2016

I was so nervous to car shop, I've heard such horror stories! I knew what I could afford and wasn't going to budge or feel bullied into anything. Lawanda was forthcoming and honest from the second I met her, she wasn't pushy at all, and when I was in the buying process she helped me every step of the way! Harry then helped with the financial side, again it was so confortable. I had a lot of questions and opinions and he was very willing to work with me on everything. Overall I couldn't have hoped for a better experience; I am SO HAPPY I decided to check them out!

Sylvia

Apr 9, 2016

Was at Stephen's Auto Mall last Saturday, (2nd April, 2016). My salesperson was Debra Morra, she was a great sales person and made sure that I was very satisfied with my purchase. Yes! I am very happy. Thank you Ms. Morra. Sylvia and Brothers.

jayne

Apr 5, 2016

just purchased my fourth car from Stephen auto mall. saied was attentive and knowledgeable and worked hard all day to meet my needs. positive experience again. would definitely recommend Stephen auto mall to anyone looking for a car.

my car experience

Mar 22, 2016

I was referred by a good friend to see a man named BJ.. He is wonderful, knows what he is talking about and made my experience gret.. Thanks BJ!!

Mark R.

Mar 14, 2016

Once again Barbara Armour took excellent care of us and helped us secure a certified used car with very low miles!!!

rome189

Mar 11, 2016

I recently purchased a used Tacoma, with Victor Ortiz as my sales associate. Victor worked with me towards a deal that I was comfortable with. I would definitely recommend working with Victor. Extremely happy with my purchase, and my Tacoma. Thanks Victor!

Royce K. Dell

Mar 8, 2016

Don Basil's entire staff is excellent!! Tom, Thea, and Brian are all excellent. Their knowledge of the products are excellent and they are all customer service oriented. Al'l' of my experience with all of them have been excellent. They are all first rate.

Very Happy Customers of the Sienna

Mar 3, 2016

We spent a lot of time shopping around for cars and realized that Stephens Toyota is by far the best choice. They had a great selection of cars, the service from Saeid was outstanding. He took the time to understand our needs and helped us find the right car for us. Every step of the way he was there to help us and advise us. Instead of being a salesman and just trying to make the best sale for himself he tried to find us the perfect car. And he succeeded! We are extremely happy with our 2015 Sienna and helped us get the best options and was exceptionally helpful negotiating the price. Chris in the finance department helped us gets the best rates and was also unbelievably helpful. We would never go to another dealer again, we will always be going back to Stephens for the best service and price.

Drew

Feb 22, 2016

I called Thea Berger when noticed my oil fill cap was missing after I recently had my Escalade serviced and she took the car in right away and changed the oil and replaced the cap. Stephen's Cadillac has always done right by us and we will continue to be a patron of theirs. I have two other Chevrolet products I will bring to them because of their commitment to exceptional customer service.

Lisa Culmone

Feb 22, 2016

I have been buying my cars from Stephen Automall for the past 20 years. I have had nothing but awesome customer service which is what keeps me coming back.

FocusOwner

Feb 15, 2016

We highly recommend Saeid Heydari of Steven AutoMall Centre in Bristol, CT. He was able to transform our car buying endeavor into pleasant learning experience with no pressure. Saeid was readily available in the showroom and in the parking lot to answer all our questions and facilitate test drives. He worked with us on inventory and pricing options for Toyota RAV4 and stood behind his promise to make the purchasing transaction a hassle-free process.

Beverly Cox

Feb 12, 2016

Well first off I live in mass so I had to take the trip out to Connecticut not a problem at all it was well worth the drive. Micheal Collins was my sales rep. and he was awesome answering all my questions and getting right back to me in a timely manner . I also want to thank Marion as well . Now I'm just waiting on the arrival of my new 2015 Nissan Murano............Thank you guys for an awesome experience !!!!!!

Nick

Feb 11, 2016

I went in there wanting to look at a Jetta to pay cash for a walked out with a basically brand new Equinox for just about the price I wanted while they took my past payment off my hands to make it work. Yusef was absolutely amazing and the entire staff seemed to bend over backwards to make the deal happen at a price I could manage. I have already started to tell friends and family to go car shopping there! Love the car also!

Bobfab

Feb 5, 2016

I just took delivery on my 2016 Sierra SLT and everyone from my sales rep Yusef and Bryan the sales manager as well as Devon in parts went above and beyond the call in taking care of my needs and a few of my requests as well. I would highly recommend Stephen Automall and the GMC staff if you are considering a GMC vehicle.

Needed A Carfast

Feb 2, 2016

Helpful and courteous. Worked hard to get me the car the same day.

Bill C

Jan 31, 2016

I purchased a 2007 GMC Sierra truck from Yusef Rodiquez, Sales Professional. I highly recomend dealing with Yousef. I was very pleased with the efficiency, speed of the process, and helpfulness of Yousef. The other staff I dealt with Bryan and Marion were also very professional and helpful. I went to Stephen Automall to look at a truck I had seen online. At Stephens I saw the GMC I bought and did not look at the truck I'd seen online. I arrived at their location at around 11:00a am looked at the Sierra took a test drive, took another drive to show my wife, stopped at my bank and agreed to purchase the truck. By 3:00pm I was driving home in my new, to me, pickup.

Tom

Jan 22, 2016

My sales consultant Robert Nightingale and the rest of the staff at Stephen Auto Mall were great The process was quick and painless.

mbkslp

Jan 20, 2016

This was my first time purchasing a car. Having previously known little about car buying (or cars in general), I did research to prepare. I had been looking at other dealers and ended up at Stephen's Toyota. Upon arriving, a sales associate, Victor Ortiz, was waiting with information from another individual I had spoken with on the phone and print outs of the cars I had looked at on Edmunds and TrueCar. He reviewed the 2016 Toyota Corolla I was looking to purchase and scheduled to test drive. When another associate had pulled the car, he spoke about the scheduled drive and was able to get the car. After test driving, he was able to get all information together and worked with the finance department/manager. The entire team worked to get a good deal. I am still impressed with how helpful everyone was, especially Victor.

George

Jan 18, 2016

Great no pressure atmosphere. Great salesman...very funny and full of laughs, Yusef Rodriques.

Steve

Jan 18, 2016

Mr Evans and Mr Rodriguez, both worked to get a great deal for my new Truck, and also worked to get a fair price for my old truck. Family and friends have made good compliments about my new truck. " It's about time i had a good truck." I am looking forward to the summer camping days, to pull my camper with this new truck. Gentlemen, keep up the good work... Thank you, for getting me into this this... Regards

BruceAL

Jan 10, 2016

The service department is the best I have encountered in over 50 years of buying cars

Jake G.

Dec 30, 2015

Spent extra time waiting for help when trying to complete purchase, was not the dealers fault, Great sales people, personable not pushy. Great vehicle, valued my trade adequately.

T Mazzarella

Nov 17, 2015

Great services, fast, affordable, Clean facility, friendly and moreeeee

Mel and Joe

Nov 12, 2015

Piotr Urbanski changed our view of the whole car buying experience. He was a pleasure to work with and provided the attention and knowledge that we needed to get us into the best SUV for our family. I will be sure to give his card out to everyone that I know looking for a new car. Thanks Pitor!! Joe and Mel

Jerry B

Nov 5, 2015

sales manager and General manager bent over backwards to get my Daughter into a new GMC Terrain

John O.

Nov 3, 2015

Was looking for a top model truck at a great price and Stephen had a great selection. They gave top dollar for my trade, bringing my payments just about where I needed to be. Although dealership was about 100 miles and two states away, my salesman Michael did all the legwork for me, making the experience worth the trip. Would recommend Stephen without a doubt, and will almost certainly return in the future.

PatF

Oct 26, 2015

I always find buying a new car to be a nerve wracking experience. The sales person named Wendy Lara actually made the experience a pleasurable one. She was knowledgeable, helpful, and very patient when answering my questions. Even after the purchase was made, she was still interested in my satisfaction. I would definitely buy another car from her and recommend her to my friends and family.

bus driver

Oct 23, 2015

I worked with B.J. Evans and Christian. They helped me trade my car for a new pick up truck. They made it easy, even bought me lunch.

MjH

Oct 19, 2015

Salesmen Yusef Rodrigues was fantastic, he took the time to review help me understand the options, service, and considered the time I had to complete the purchase. I highly recommend him as your next contact at Stevens Auto Mall.

Krystal Weigle

Oct 18, 2015

Jason Rivera was so kind and friendly. Bright personality. Understood my needs and concerns when buying a new car.

Barbara

Oct 3, 2015

Want to write a comment about sales person Jason Rivera. He did an exceptionally fine job of introducing us to the cars in which we were interested. We are unfortunately all too familiar with the "car salesman" pressure tactics that many of us have come to expect when we go to any dealership to "look around." Jason was a breath of fresh air. Instead of applying the pressure, Jason sold us with his thorough knowledge of the cars, and a warm, welcoming personality. We actually had fun driving around and talking about the car we were test driving. At the close of our time with Jason, we found ourselves focusing serious attention on the car of our choice, and deciding to buy it on the spot. We had not intended to buy a car that day; but because of Jason's thorough introduction to the car and ability to answer all questions, we indeed found ourselves prepared to make that move. Drove it home, and have been enjoying it ever since! Thanks, Jason...!!!

Joanne H

Oct 1, 2015

We have bought cars in the past from Stephens. Always a great experience. First lease in 2012. I was not contacted by Stephens throughout my lease or close to the end. Therefore after hearing from every other dealership and car maker wanting to take my lease in and get me in their car, my lease ended, and still nothing from Stephens. I called Stephens, and asked why I had never been contacted, and what were my options. I spoke to Joshua Terry over the phone who was most apologetic and made an appointment for me to come in and meet with him. He was upbeat and positive. I wanted to downsize, but wasn't sold on a RAV 4. Josh changed my mindset and after spending time with me and working thru to get me the car I was most excited about. Having the RAV 4 for a few days, I can honestly say I made a great choice in vehicle and was happy to stay in the Toyota family. A salesperson can make or break a deal. Josh has the people skills and respect for customers to want to work with him!!

Majic

Sep 24, 2015

This is my third Cadillac and I must say that the Sales representative, BJ Evans was absolutely the most friendly, efficient, knowledgeable and attentive. He worked very diligently to get me what I wanted and went above and beyond with his commitment of time and energy.

Margaret Pealer

Sep 20, 2015

Lawanda Perry was very knowledgeable about both cars that I looked at. When I decided on the Subaru Forester, she was efficient and had all the paperwork at hand for me to fill out. The whole process was painless and relatively fast. I started looking at around 11:00am, and was out of there by 3:00pm with my new to me car.

Janie

Sep 16, 2015

We had a wonderful experience buying our new Acadia from Rob. He was more helpful than anyone we ever dealt with. He didn't pressure us, just showed us everything we needed to know. We have already told friends about our wonderful experience with Rob and Stephen's.

Ebe

Sep 12, 2015

Easy to deal with Worked quickly on me buying a 2015 Toyota Corolla Jason Rivera is very informed on this car Quick with finance department

Fav919

Sep 1, 2015

Just bought two Toyota's from two different dealers and Stephens was the best. I wish I bought my 1st one from them. It could not have been easier and wonderful people to deal with.

Lori M

Aug 24, 2015

Our salesman was Frank Martorana. What a great guy! The day we purchased our Terrain we did not have the vehicle we were trading in with us. Frank came out to our house and picked it up so we weren't inconvenienced with having to go get. We have had the Terrain for a couple of days now and we love it! Thank you Frank and Thank you Stephens Automall for such a great experiance!!

Matt W

Aug 20, 2015

Thea was professional and considerate in delivering me the news that asides from a routine oil change, my vehicle would need other work performed due to a recall. She provided amenities and options to counter any inconvenience this provided for my schedule. It turned into a wonderful experience.

Wanda

Aug 7, 2015

So far the service dept has been very good. Everyone is extremely courteous and supportive.

Matt-achusetts2015

Aug 3, 2015

I was very impressed with this dealer from start to finish. They were very quick to respond to all of my questions, and helped walk me through the car-buying process as an out-of-state buyer. The representative that I worked with, Lawanda, was extremely friendly, helpful and informative. Lawanda provided some of the best customer service that I've seen at any type of business! I would absolutely buy from this dealership again. This is a very professional, honest, and reasonable dealership that i would recommend to other buyers.

Jane

Aug 2, 2015

It was a pleasure doing business at Stephen Auto mall in Bristol. They were attentive without being pushy during the search for my new car and the purchase of it. The buying process was smooth, quick but thorough and I felt they were sensitive to all my questions and concerns. I would recommend it to anyone and go back again. I purchased a Rav 4 after lengthy search for the right car for me. I felt it was the best value of all cars in that category, not to mention the good looks and technology that came along with it. Loving it.

Marie "street J"

Aug 1, 2015

Wendy was a pleasure to work with, very nice young lady who will go far. I was pleasantly surprised by the lack of pressure but great level of attention given to me by Wendy. My husband was present, however I am the car buyer in the family, and I felt that Wendy and Andy recognized this right away and addressed our situation appropriately. We purchased a certified used vehicle and were very pleased with the work the body shop did to fix several small exterior dings and cosmetic flaws.

KD

Jul 20, 2015

I just bought my third Corolla from Stephen Automat. Boris was great to work with and the whole process was accomplished quickly and easily.

Jossie

Jul 19, 2015

They give me the best opportunity for have my car....(poor credit )

Andrea C

Jul 17, 2015

I had a problem when my brake caliper froze when trying to drive out of my driveway. I called Sue, the service associate at Stephen's, and she not only told me what it might be, she also arranged for my Highlander to be serviced the next day (once I had it towed there). She called me and explained what would need to be done, and told me that it could be done the same day! The service at Stephen's is really great. I've never had any issue with any maintenance/repairs, and the staff is wonderful. Thanks for taking care of me! Andrea

Nancy and John Lewis

Jul 10, 2015

We have bought from Stephen's Toyota for many years now. Always going back because they have given us great deals and great service - when needed - for our cars. Andy - the sales manager has gone out of his way to give us the best deals around. Barbara - the costumer consultant in the sale's dept has always been a great help. Brian Betancourt the Service Manager has gone out of his way many times helping us with the few problems we have had over the years. He has worked to save us money and has gotten the job done right! This dealership certainly gets a 5 star rating from us........the one thing we wish is that Toyota would come back out with a convertible.....we have held on to our 2008 Solara - it still looks good - gets frequent compliments and runs great!

AL

Jul 9, 2015

THE SERVICE WAS EXCELLENT, OUR SERVICE ADVISOR WAS EXTREMELY KNOWLEDGEABLE AND COURTEOUS. WE GIVE IT A 5 ST.AR RATING. AS CLIENTS, WE WERE TREATED AS FRIENDS. I WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE.

Frunobulax

Jul 7, 2015

When I deal with professionals, or in this case accompany a friend that was buying a car. We went to a few dealerships and it's annoying when you enter a show room with cash in hand and nobody even greets you. Josh Terry greeted us warmly and guided my friend through a more red tape than usual transaction and she drove off with a licensed legal car that would have taken about seven hours if done privately at the MVD. I was surprised that other people that have met Josh before me mentioned his body double dead ringer got it totally down resemblance to Charlie Day in It's always Sunny in Philadelphia. It took three visits to get up the nerve to ask him. I was very thankful he even heard of the show. It's offbeat to the point of cult like and I hate having to explain the show to people that have never seen it. It's still being produced and they're running new episodes this season.

sarah

Jul 7, 2015

I bought a car from Josh and he was the absolute best. The moment I walked in, he approached me and introduced himself. He was very helpful and honest . He respected my price range and didn't try to push anything crazy. He found me the perfect car.

First time car buyer

Jul 5, 2015

If your looking to buy a car I would definitely recommend Toyota in Bristol CT. I recently just bought a car there. Peter Kania was very knowledgable about the car I wanted and made the car buying very simple. As a first time car buyer Peter Kania made it a great experience for me.

Kathy

Jul 3, 2015

My recent purchase at Stephens Toyota Bristol was a stress free experience. Jason Rivera was professional, courteous and patient. Jason answered all my questions and concerns, allowing me ample time to decide on the right vehicle for me. I'm really enjoying the 2015 Toyota Corolla's smooth ride and features.

Mystic

Jun 30, 2015

If youre looking to buy a car, I highly recommend talking to Andrew Hall and Barbara Armour at Stephen Toyota in Bristol, CT. They were honest, reasonable, fair, and always professional. They made the whole process simple and easy and explained each step. If the process of buying a car has been an unpleasant experience for you before, break from that unfortunate past and contact Andrew and Barbara. Im so glad I did. It was the best experience Ive had with a dealership in over 40 years. Great customer service. Im completely satisfied.

Midnightearl

Jun 29, 2015

I was surprisd how low pressure everyone was. Good deal and very efficient.

Crystal Rose

Jun 15, 2015

I was a little nervous when I purchased my 2014 Chevy Spark but Joshua did everything he could to make me comfortable and to help me understand. He was not all business and showed he truly cares about his customers. Very helpful and professional. Because of him I will refer many friends and family members to Stephen's Auto.

Kim

Jun 14, 2015

I just purchased a Toyota Rav4 from Stephen Toyota in Bristol, CT. Jason Rivera was an excellent sales rep, he was not pushy and listened to everything I had to say. I never had such a nice experience looking and buying a car like I had with Jason. I would highly recommend buying from Stephen Toyota. All of the staff there was very courteous, helpful and friendly.

MD

Jun 10, 2015

I had a great experience at the Toyota dealership. The customer service was fantastic. Wendy was a great help. She was very understanding and friendly, she wasn't too pushy. Loved the experience and felt very welcomed. Wendy was awesome!

Michele

Jun 10, 2015

I went to Stephens Auto Mall to buy a new Cadillac, and had a great experience. The Salesman Michael Collins was helpful with every aspect of my buying experience. He went out of his way to make the experience very rewarding. The entire staff at Stephens is kind and courtesy and could not do enough to ensure everything went smooth and quick. This treatment did not end when I pull away in my new car, as the follow up continued to be sure that I was completely apsatisfied with my new car which of course I am thrilled. Thank you all.

Tony716

May 29, 2015

We had a wonderful experience purchasing our new Toyota Highlander from Stephen AutoMall Centre, and particularly with Peter Urbanski who sold us our vehicle. From the moment we walked into the showroom, Peter greeted my wife and me in a personal, welcoming and non-pressuring manner that made us feel like we were dealing with a friend. Everyone else we met with were also very friendly. We were attracted to Stephen's trade-in offer and extended service plan that doubled the manufacturer's offer. As for the Highlander, we've only had it a couple days, but absolutely love it and fully expect the Toyota brand to serve us well for many years to come.

toyotl yarus

May 21, 2015

everything was very good a good esperiscrnce and I would tell my friends about the steven Toyota auta center

Daniel DeMato

May 12, 2015

We recently purchased a Cadillac from StephenFAuto mall,it was the easiest purchase I ever had!From the salesman who helped to the finance department down to the General Manager!They all did an excellent job!!!They even came and picked up the car which was an hour away and brought it back to there shop and made the repair and had the car back a few hours later!I can't even explain how much we appreciate there professionalism and stand up great people they are,also there service department is top notch!!!I would definitely buy another car from them and would also recommend buying a car from there!You won't regret it!!!

Brian Betancourt, Service Manager, Service girl

May 11, 2015

Fantastic services. They offered me transport back home and were willing to pick me up. I was given a coupon discount so the cost became nanageavle, cheaper than I could get any where. They made me feel comfortable whilst processing the service order. Great job, great guys.

Sherie

May 4, 2015

Very pleased with our visit & purchase this weekend at Stephen Automall, Toyota. Our salesman Jason Rivera was extremely helpful & professional. Jason spent many hours with us, went past closing hours & never rushed. We were able to get everything we wanted plus more & we're comfortable with our monthly payments. We love our new RAV4 & will definitely recommend your store & Jason to our friends & family. A huge thank you to Jason & staff!!

james

Apr 10, 2015

Henri was my salesman he was great did everything and went beyond to help me out and stufk with me when it got tough i am very happy with this dealership Thanks a lot

John from Bristol

Apr 2, 2015

I went to Stephens Auto Mall to lease a new Cadillac, and had a great experience the Salesman BJ, was helpful with all the information needed to make a good decision the General Manager and Sales Manager both went out of their way to make the experience very rewarding, and I'm know driving my new Cadillac and love the new car

RodS

Apr 2, 2015

Our buying experience at Stephen AutoMart was great. Jason Rivera, our salesperson, was very engaged and helpful. The day of the sale was an end-of-month/end-of-quarter day and Jason stayed beyond closing hours to help us close the deal on that day.

Todd

Mar 27, 2015

As far as Stephen's Automall's repair and serice department goes - there is no way any other service department can top them. Thea is the most courtious and knowledgeable service rep I've ever come across. She goes above and beyond what you would ever think a service representative would do to help the customer. Service itself is always quick and reliable. There are never any hidden costs associate with repairs and they don't ask you to change your air filter everytime you are there. This team always goes past my expectations when I bring my GMC in for service.

75Ranger

Mar 26, 2015

Piotr went above and beyond to get me into a truck. Super happy with it and i will continue to send anyone looking for a car to them. Everyone in the service department is very nice as well. All in all its a great place to buy a car.

Kevin

Mar 24, 2015

I worked with Rick Rodriguez for the purchase of a car for my son. My wife and I search the internet for a car and found one at Stephen AutoMall Centre (New Millennium Auto Sales). We met Rick and he was very pleasant. He did all the work so we could pick up the car on one day. The only down side was there was little room for negotiations. Overall our experience was pleasant.

Royce K. Dell

Mar 24, 2015

My name is Royce K. Dell. I have my 2006 Buick Lacross serviced at Stephens Auto Mall every 3000 miles for the past 2 yers. I receive excellent service every time that I take my car in for regular servicing and repairs. Don Basil is the service manager and he is absolutely the best as is his entire staff. Don ad his staff explains problems (vehicle) in a manner in which a novice can understand. The entire staff bends over b backwards to satisfy customers. Service reps Thea and Tom are also excellent. I would not have my vehicle serviced at any other dealer. Respectfully Submitted, Royce K. Dell

blefebvre

Mar 12, 2015

This is my third Cadillac from Stephen's and the experience gets better each time. Everyone I encountered, Tom in service, Harry in finance and Brian & Yusef in sales went the extra mile to make this a truly exciting experience. Thanks to the entire Stephen's Team Bruce LeFebvre

Charlie M

Feb 16, 2015

Bought our second GMC and the personnel were knowledgeable and extremely accommodating. When I brought my 2012 GMC Yukon in for service I expected a typical response of I needed service on my brakes due to the mileage but I was informed of the thickness of the discs and that they did not need service. This along made me desire to have all my future services performed at the dealership and establishing a trust.

Anthony D

Jan 26, 2015

Our entire family have been buying cars here for over 25 yrs and even though we live in MA, I can't wait to return again sometime in the future! Andy Hall continues to make us very happy as well as Toyota salesman Ron D. Thank You for everything!

Lenny B.

Jan 19, 2015

I just made my 6th car purchase, and as always, my salesman Abe, was friendly and helpful. Service dept., not so much.

Linda P

Jan 9, 2015

Found a car on the web and went to see it and test drive it. We liked the car and it appeared to be priced right; however we were disappointed in the offer made for our trade in. We did buy the car but opted to sell our old car ourselves. We liked our salesperson - Glenn- and he was personable, easy to talk with, and great at showing us the various options and getting us set up with On-Star etc. This was the first car we ever bought and did not have a full tank of gas in it when we picked it up. In fact they put less than half a tank. With the price of cars now that seems rather "cheap".

Maria Xavier-Dowski

Jan 2, 2015

Stopped in by accident and left with a great car. They made the process easy and I was able to get a great deal on my trade with little negotiation. Frank my sales rep and Mr. Panek, the $ man made it all possible. I would highly recommend this dealership.

Randy L.

Jan 1, 2015

Joshua Terry, the sales associate with whom I worked, was extremely knowledgeable about the cars, helpful in making sure that I got the features I wanted, and a real pleasure to deal with. He turned what usually is a very stressful chore for me into a great experience. He was thorough in his explanation about the features, offered great advice on how to use and care for the vehicle, and went the extra mile to make sure I was satisfied throughout the process. I recommend him to anyone looking for a new Toyota product!

ToyotaLover

Dec 30, 2014

Josh Terry was great! The best car sales man I have ever dealt with. He made sure I left happy, with the car I wanted for an affordable price. I love my new Rav4! I would recommend him to all of my friends and family. I hope he is still working there when it is time for another new car.

Kathleen Mauri

Dec 26, 2014

I have been a very satisfied customer since 1998 - many of my family members also buy there. Just got a 2014 Avalon - this is the Toyota I have always wanted - Andy & Boris make this easy - looking for a Toyota do not pass up a visit to this dealership

Tom s

Dec 24, 2014

Dave simonin, and bob winner are the best. Made it a super easy purchase. AAAAAAAA+++++ Everyone should shop at Stephens Toyota .

Jack

Dec 10, 2014

I bought my new truck at Stephen Automall in Bristol, CT. BJ, the salesman did a great job of taking his time, listening to what I was looking for, and then showing me only what I wanted. No rush, no pressure, and overall, a pleasant experience. Would recommend this dealership to everyone.

Joan

Dec 10, 2014

Just bought a 2014 Cadillac SRX to replace my 2007 Lexus RX400h. Never planned on buying it (was there with my husband looking at new trucks), but I got a great deal that I couldn't pass up. BJ, the salesman answered all my questions and I didn't feel pressured like I did at other dealerships. Five days into ownership and am extremely happy.

Chris W

Dec 4, 2014

I just leased a car from Stephen Toyota, and I greatly appreciated the customer service. Their honesty, service, and direct input was highly valued. I have been to many dealerships prior to leasing, and I believe that Stephen Toyota displayed a profound, quality of service for me and my family. I recommend anyone who is leasing or purchasing to check out Stephen Toyota in Bristol, for a genuine customer service experience.

Gianni Rivastate

Nov 9, 2014

Great customer service! I went in with a headlight wiring issue and they fixed it pretty quick. The people there were very polite. Thanks to the staff and technicians for their help and support.

Dom C

Nov 5, 2014

I bought my truck from Lawanda at New Millennium Auto Sales (the used care division of Stephens Auto Mall). She greeted me right away and she even stayed late, after closing because I showed up so late. She showed me the truck and even let me take it for a test drive. I came back to make a deal with her and Stan (Sales Manager) a few days later. We talked price and came to an agreement. Note! NO high pressure sale! I picked it up on Saturday. After driving it for a few days, I had a few concerns on the truck for Stan to address and he did. I dropped it off this morning and ALL of the concerns were addressed. They called me when it was ready and I picked it up later in the afternoon. Lawanda has a dynamite personality, knows her job, and is easy to work with. Stan gets right to the point and knows his job well. I like people like that! I'm enjoying my new truck and I would highly recommend stopping in and asking for Lawanda Perry. You won't be sorry.

Justin JMZ

Nov 5, 2014

BJ was my salesmen he was patient with all the different things I needed. He is overall a fantastic salesmen Stephens is very lucky to have him on there team

Loida

Oct 21, 2014

Working with Frank Martorana salesman & Marian Panek business manager was great. They were kind and upfront with us. They show us all about our car, and took the time to make sure we were happy. We traveled a long way to fine a Camry and been at many dealerships but this one was the best. Next time I am looking for a car or have a friend that is looking for a car I will tell them to look up these two guys. Because you will get the best service and a great deal when you are working with these two gentleman. Thank you fellows for making my day and putting me into a great car at a great price.

Tom from New Milford

Oct 19, 2014

This was one of my best experiences in buying a new car. Internet Dave was very helpful and listened to what I wanted and not what they thought I needed.

Nattie

Oct 17, 2014

Excellent Service. I would definitely recommend. The staff deserve gold stars. Quality service. Totally lovely

Davy0611

Oct 13, 2014

From the very first internet inquiry with "internet Dave" to the meet and greet with Marty (General Manager) and finally through the F&I process with Harry, the entire car buying experience was the best yet. These folks made sure I didn't suffer the same car buying experiences of the past. It was a simple process, with transparency and humility - they kept me (as the customer) at their center, focused on making sure I got the exact vehicle I desired.

Scott

Oct 1, 2014

I was with my daughter while she was looking at her options to buy a new or pre-owned car. Brent along with the Sales Manager Brian were very helpful in giving her some great options and getting her a good deal. She did purchase a 2014 Cadillac ATS and is very happy with it.

Paul

Sep 30, 2014

Helpful sales staff. Saeid was the salesman and he was very helpful. I would go here again for my next auto purchase, Although the dealership is a 45 minute ride from my home, the trip was worth the extra effort. They have a large selection of cars for everyone's budget.

Jay

Sep 29, 2014

I purchased a used 2010 Acura TL and my buying and trading in experience was superb!! They were able to help me finance with not the best credit and placed me in my new Acura that same day..

Glen nelson

Sep 28, 2014

Glen was great to work with. I will be back again. Thank you

Happy Customer

Sep 22, 2014

Great experience. Sales man BJ Evans is great, the sales manager Brian, is also awesome. Made car buying fun and entertaining. i wont buy a car anywhere else. I had such a great experience we are looking into trading our other car just to be able to go back there. If you are in need of a car, i dont know why you would go anywhere else.

Somarvelous

Sep 22, 2014

I told them what i wanted, and got just that! BJ was great. I couldn`t have asked for a better fist time experience. I`ll definitely be back in the future. Don`t worry Bj I`ll recommend you to anyone I know looking for a new whip!

The "Don"

Sep 22, 2014

Our sales person Glen Hastings was extremely helpful, informative and very easy to do business with. We would definitely recommend him to family and friends without a moments hesitation. He worked tirelessly with us to be sure we were totally satisfied and happy with our vehicle choice and making our financials work to make it possible to us to have this new vehicle.

Still waiting...

Sep 10, 2014

I called to check availability of a used car advertised on line. Laura went to check to see if it was still available, couldn't find anyone to ask. She said she would go out in the lot to check on it and "call back in a few minutes". 1 day later, still have not heard from her. It is still advertised on line, $2000.00 less than yesterday.

Marcel

Sep 7, 2014

Knowledgeable sales person and very good price! Would visit again for next purchase!

NewCar

Aug 25, 2014

This dealership is clean and everyone I spoke with were awesome. Sales guy Jay was great to deal with.

Don R

Aug 19, 2014

They always are courteous, and concerned about my satisfaction. Very knowledgeable staff.

RAF

Aug 16, 2014

I see reviews do vary, but my experience was a good one. Boris patiently helped us as we selected the color for our Avalon Hybrid. They had no Avalon Hybrid on the lot so he took us out in a Camry Hybrid as we were concerned with acceleration. Boris seemed quite knowledgeable re hybrids and assured we could get the 39mpg on the Avalon. He also came into work on his time off to go over the car that had just arrived ... so far we like the performance and at 1800 miles we are getting 39.8 mpg. We are a little disappointed in the size and luxury features that were in our 2006 Avalon, but overall we are satisfied ... more than double the savings on gas .. I am a hybrid convert .. gets great pickup and good response on hwys and less money to OPEC

Bill Ackerman

Aug 6, 2014

Process was smooth. Staff helpful. Only problem was a delay in paperwork because of staff shortage.

Keith

Aug 3, 2014

These guys are a joke. Dave did not reply to an email I sent and did not return my phone calls. Worst experience I have had trying to buy a new car.

Lydia

Jul 18, 2014

Knowledgeable, friendly and efficient service and staff is the place of business that keeps a sound customer base and also the best marketing tool.....word of mouth. I purchased my very first vehicle from here back in 1999 and hopefully my last in 2012. The service is just as solid today as it was back then. Keep up the good work!!!!!

KathyJ

Jul 11, 2014

Tom Bernier is the reason i love going to get my car serviced. He is the best!!!

Bob >Southington

Jul 3, 2014

From the first day arriving at Stephen Pontiac we were greeted with professionalism and courtesy from the entire sales staff. Our primary salesperson (Frank) was extremely helpful and patient with us throughout the buying process. After purchasing the car (2014 CTS) Frank spent almost 2 hours explaining and demonstrating all the features of the car. Overall the buying experience was excellent!

Donna R

Jun 28, 2014

Salesperson, Dave Simonin was very professional, courteous and friendly. He went out of his way to help me find the exact 2014 Toyota Corolla that I wanted. Dave was very down to earth and not a high pressure sales person. I would recommend Dave and Stephen Toyota to my family and friends. I love my new Corolla!!

timivers

Jun 25, 2014

We initially came to Stephen Toyota to look at a left-over 2013 4Runner. Truthfully, we did not intend to buy a new car for another 2-3 months. We eneded buying a 2014 4Runner because the intial offer Andy made us was very good. Andy was very honest and did not pressure us. We also rolled some accessories into the deal and even two months later we are very happy and feel we made the right decision. I would recommend Stephen Toyota to any one in the market for a car.

Two seniors from Southington

Jun 19, 2014

Internet Dave (Simonin) at Stephen Toyota made the purchase of our car the best car-buying experience we've had in all our 50 years of marriage. He listened to our needs ad responded to all our questions in a timely fashion. We'll definitely return to him for our next car purchase.

Ronald L. Hood

Jun 11, 2014

I just want to say buying this ATS was by far the best of all my purchases of cars. You're the best! Glenn Nelson, by far, is the best salesperson I have ever met, Keep it up. He is one of those guys that makes you feel as thou you've known him for a long time. You may see me again for my next car....if I live another 7 years. My...... OLD...... DTS is a 2006.

CAHappyCustomer

May 18, 2014

I experienced outstanding customer service so kindly offered by Taylor Cox in leasing my new Toyota Camry. My son in Virginia encouraged me to purchase a Toyota Camry, and found your location. The initial phone call was received by Jason, who enthusiastically answered my list of questions and prompted my immediate visit. Taylor was the perfect sales rep by his cordial, totally professional and accommodating manner. His product detail and service knowledge were top shelf. His willingness and ability to have all the paperwork and car ready were excellent. As a teacher, I give him a big gold star! It was also a pleasure to meet Andy Hall and Bob Winner and their contributions to the lease experience. I look forward to fulfilling my part of the service commitments with your department. Driving the Camry is an absolutely exciting, safe, and beautiful experience. You can be sure that I shall gladly refer my family and friends to Stephen Toyota with high enthusiasm. At this time, my only wish is to receive the paperwork from Toyota, which will allow me to make my first payment by a mailed check, well before the required date. Thank you most sincerely. Best regards, Cindy Abate

LAA

May 16, 2014

This place is horrible! If you ever buy a car here (which I recommend that you do not), once you leave, you are on your own! I was directed to speak to Stan Dopart, who is a manager, an unprofessional, obnoxious one! He is very nice to until after you buy the car and have a problem. Ray gave us a low ball figure on our trade-in because he said that they bring ALL of their trade-ins to the auction, that's not true either. Our trade-in was on their website being sold for a lot more than he gave us for it, that's so dishonest. We ended up also incurring a late fee and a strike on our credit for the payoff of our trade-in. Harry, who handles sending in the payoffs, didn't feel like sending it in until almost 4 weeks after we bought the car! When I called to inquire about this, of course, he wasn't available and when I left him two messages, he never called me back. I even tried to call the owner and, I wasn't surprised, he wasn't available either. I spoke to a woman that worked in the owner's office and she was rude and sarcastic also. They need customer service training bad! STAY AWAY!!

A Jenner

May 9, 2014

went in for repairs on my vehicle, mentioned to Thea that I was interested in looking for something else, she brought me to the showroom to speak with Brian, who in turn introduced me to Brent Newman who helped me with a vehicle that most suited my needs, Brent was very friendly, courteous and knowledgeable . He made the experience an easy one. I have bought most of my cars at Stephens Auto Mall and find all the staff are are pleasant to deal with. I would recommend to everyone I know to do business with Stephens Auto

truck

May 1, 2014

Very helpful finding used vehicle for my son, and their effort to find one for me also.

AJH

Apr 30, 2014

I had to buy a car quickly and without a lot of ceremony. Got just what I wanted and they are very easy to work with.

John Pacholski

Apr 2, 2014

Stephens Automall has been wonderful to our family. We bought a Solstice (Pontiac) 06, and a Pontiac G5 both brand new. The buying process was smooth, convenient and attentive to us. What really amazes us and keeps us coming back is the AMAZING customer service you receive in the service department. Donald Basil the service manager is the prime example of what Stephens truly is. They genuinely care, and Mr. Basil specifically has gone out of his way to attend to our service needs. Although we've gotten rid of the Solstice, the G5 now has about 139,000 miles and running just as good as the day we bought it, we have been exceptionally satisfied with this vehicle. We have always had it serviced at Stephens, and it certainly goes to show that. We are appreciative and grateful to have the wonderful experience with Stephens and look forward to the years to come on new vehicles and the G5. Mr. Basil is the guy to go to ! He is the absolute finest service manager of Connecticut! You are in wonderful, reliable and trustworthy hands by doing so.

Harry H

Feb 28, 2014

Larry Brophy is very knowledgeable, patient and responsive to all questions as well as following up on phone calls even on his day off. I definitely would recommend Larry to my friends and family. The best part of our experience was meeting the owner, the sales manager, the sales consultant and the office personnel. They all were extremly helpful. The Cadillac XTS is beyond all of our expections and I will be ordering a Cadillac SRX for my wife.

Sue Z

Feb 24, 2014

My husband and I went to test drive the 2004 Chevy Malibu that I was interested in. Between all the help I received from Laura in the email customer service & Konrad in the sales department I cannot say enough about the great experience we had. Absolutely no pressure and they were very helpful. Friendly, not the typical type of salesperson I had expected. They are even driving my new car to my mechanic for a safety check before I give them a check. This is after they do their safety check on it! I'm very happy to buy from this company!!

jcas57

Jan 29, 2014

On January 14 2014 I looked at a 2007 pickup located at Stephens auto-mall / New millennium auto sales in Bristol CtI met with sales consultant Abe Thomas. After a test drive and my own inspection they drove this truck to an independent garage, of my choice and at my own expense, for a safety inspection. With paper work in hand I sat down with Abe and negotiated a deal, all items found during safety inspection were repaired beyond my expectations. Abe kept me informed throughout the transaction and even called me on his day off to let me know when I could pick up this truck.I highly recommend anyone looking for a vehicle to contact Abe Thomas and if anyone feels the need to confirm my story contact me, Jim 203 736 3682

MARK

Dec 27, 2013

I purchased my CTS from Stephen's over 17 months ago, I was a return customer. The Dealership has a superior Service Dept. and they always have your car ready when they say. Tom Bernier is a true Professional and provides exceptional service.

Jasmine

Dec 22, 2013

Purchased used as well as new cadillacs and found the service to be great. The gentleman at the desk was efficient, knowledgeable and an all around professional friendly person. Will always recommend Stephen's for repairs or just an oil change.

Marty Caddy

Dec 22, 2013

The staff from sales and service were great to work with. The buying process went quickly and very smooth. The service consultant knew her stuff and kept me informed every step of the way. She even was able to correct (without hesitation) a scheduling error.

joe m from wolcott

Dec 15, 2013

brought my camry in after 3 other mechanics were unable to figure out a problem. matthew (service representative) and george (the mechanic) got my car fixed and back to its' normal, reliable self. matt was great at moving along quickly and respecting the value of my time. communicated well throughout the process, as george needed a little time to figure out the problem and get the parts in. my first experience with stephens -- it was a GREAT one ! thank you guys !!

Louise G

Dec 7, 2013

I've had a Toyota for 19 years. I used to go to Lynch Toyota, but switched to Stephen Toyota because of the number of vehicles to choose from. Boris and Saeid were both great and the entire staff was friendly and professional. I'll service my car here and recommend Stephen Toyota to others without hesitation.

Bella

Nov 21, 2013

I had my GMC serviced at Stephens for 12 years and every experience was a positive one! All the people in the service department are efficient, professional and friendly. I am also very impressed with the renovations in the waiting area. My parents bought several Cadillacs here and are very pleased with their service experiences as well. I plan to continue having my service needs met for my new vehicle.....which I purchased here as well!

an angry customer

Nov 16, 2013

they said they fixed my car but all they did was make it worse they removed the radio and the glove department. they messed up my car and they have horrible service, they wouldn't let me see the car and I had to pay for the tow truck from my own money. I hope people realize that they have the worst service and I am trying to help you.

SB

Nov 12, 2013

I wish it were possible to give Stephen AutoMall zero stars because I have had horrible experiences with them. It all started when I took my Chevy Cavalier in for repairs in November 2012. I was told that I needed a new engine and heater core, which ended up costing nearly $3,000. When I went to pick up my car, I was told that they had let the receptionist take it for the final test drive and she had accidentally taken my keys home with her. After waiting 45-60 minutes for her to drop off my keys, I was given a coupon for a free oil change as an apology for the wait. Two months later, I went in for my "free" oil change. I was told that my car needed new front and rear brakes, which Stephens estimated at about $900. The next day I took my car to Midas and was told that my rear brakes were fine for another 10,000 miles. They recommended that I get new front brake pads, which cost less than $100. Then in early July 2013 the engine started rattling. I took my car to two different mechanics who both said that Stephen AutoMall had not tightened the flywheel bolts properly when they replaced the engine, which is what was causing the noise. I took the car back to Stephens and they denied that they had made a mistake when they replaced the engine less than seven months prior. They were going to charge me $1,100 to fix something that shouldn't have been an issue in the first place! (Also, two other mechanics estimated the repairs at $800-850.) Nothing infuriates me more than a company that doesn't stand by its work. Don't waste your time and money at this establishment.

Yotadriver

Oct 20, 2013

I visited another Toyota dealership prior to visiting Stephen Toyota and I was completely harassed by the sales team. I was able to get more in my brand new highlander for less money at Stephen. Great sales team. Great service department. Stephen Toyota has my business now and in the future!

Paul G

Jul 26, 2013

We visited Stephen Auto Mall because of it's proximity to us and because I had already owned a Toyota 4Runner for 12 years with very few problems. Michael Smead was very helpful and professional throughout the sales process. My wife and I were satisfied dealing with him for the purchase of the car and would recommend him to our friends .

Deanne, Happy Customer

Jun 18, 2013

I leased a Cadillac CTS two years ago and had a great experience. I recently decided to upgrade to a new 2013 and started with Paula Esposito, who was helping me with another matter. She was so accomodating and pleasant and led me to an excellent, customer oriented General Sales Manager Marty Hall. After learning of my needs and negotiating the process, he connected me to a really great Salesperson, Bryan Bernardo. This entire process took all of about three hours and I drove out with my new car that same day! I have had great experiences with the "paperwork", which is never my favorite thing - Harry Pilver goes out of his way to make the experience expedient and pleasant. I have had the best service experienceas well and have to say that there are two people who stand out as exceptional - Service Manager Randy Lehoux and Thea Berger, who gets every thing set up so proficiently. I plan to continue this relationship for a long time and have recommended Stephen's without hesitation to a number of people. Even the owner takes the time to personally acknowledge one's patronage. In today's fast-paced environment, it is such a pleasure to be treated like an individual and not a number. Clearly, I can say I am totally satisfied -without reservation. At some point I may decide to purchase if leasing is no longer as convenient. Right now leasing works for me.

Mary-kaye

Jun 8, 2013

I took my Cadillac XLR to your dealership a couple of days ago without an appointment because i thought there was a problem with the gas gauge, etc. The woman at the service desk was attentive and courteous and very busy. She suggested I leave the car and I was driven home by your driver. She called the next day to tell me they had discovered the problem and corrected it. She offered to have me picked up. I got a ride to your place and was astonished that there was no charge on the bill. In addition, my car had been washed. I expected a diagnosis charge at least. I must say that I was very impressed with your service and your consideration. I will tell you that I will bring my Cadillac to your dealership for any of my future service needs. Thank you very much

M-K

Jun 7, 2013

I took my Cadillac XLR to your dealership a couple of days ago without an appointment because i thought there was a problem with the gas gauge, etc. The woman at the service desk was attentive and courteous and very busy. She suggested I leave the car and I was driven home by your driver. She called the next day to tell me they had discovered the problem and corrected it. She offered to have me picked up. I got a ride to your place and was astonished that there was no charge on the bill. In addition, my car had been washed. I expected a diagnosis charge at least. I must say that I was very impressed with your service and your consideration. I will tell you that I will bring my Cadillac to your dealership for any of my future service needs. Thank you very much.

Dmessier

Sep 29, 2012

2010 Acadia broke down on highway and my wife called for advice on what to do. She was told that they are too busy and her problem would have to wait and that all GM dealers would say the same thing I then called gallager Buick/gmc and they took care of everything I needed even though I didn't purchase the car from them. Poor attitude from the service dept of Stephens automall.once they sell a car they don't want to know you!!!

Bossjohneddy

Aug 8, 2012

Stephen Cadillac GMC Bristol gave me a real Great Deal on my GMC. The Dealer save almost $1,800.00 over Chevrolet. The Dealership is very user friendly and has a great dedicated staff to Sales and service. I was given a complimentry 2 year Maintainence. Had my firs service appointment and was as goos as my sales experence.

marlyn green

Jun 23, 2011

We recently purchased a used Cadillac STS from your dealership and we appreciated the patience and courtesy we were extended. They went above and beyond to explain all the electronic features of this great vehicle. It was a pleasure doing business with your company. Sincerely, Durward & Marlyn Green

worlda

Jun 17, 2011

great dealer good sales and great service got my car from them also nice to talk with also fast service great mechanical service performance by this dealer