PerezA

5 de mar. de 2016

I Would Give Sterling McCall Dealership A 5 Star Rating Because Of The Salesman,Which Was John O'Donnell That Sat Down And Talked With Me About Purchasing My First Vehicle And Also Mentioning To Me About The First Time Byers Plan, And I Figured I Was Going To Drive Off With A Truck ,But After We Talked About The Prices We Soon Found Out That A Truck Was Way Out Of My Budget ,Which I Completely Understand , And He Told Me "I'm Going To Get You In A Vehicle You Can Afford,Not In A Vehicle You Cant Afford So He Started Showing Me The New Cars He Had ,Wich I Could Afford ,So After Looking At Certain Cars I Found One That I Really Liked Which Was A 2016 Ford Focus ,And Which Is Also A Gas Saver ,I Am Completely Satisfied With The Car I Purchased.Thanks To The FinanceDepartmentThanks John O'Donnell

4x4

1 de mar. de 2016

I have taken my 2014 FX4 to the dealership twice for normal service and a few warranty items. The service was excellent and the service manager, Mike Davis, went out his way to great me and make sure I was satisfied with everything.With service like that I plan to continue to bring my truck for future services.

Faizan

17 de ene. de 2016

Would never recommend anyone to give their business to this dealership, these people are scammers. They do false advertisement to just get the customer in the door and later refuse to honor what they have advertised. Today (1/16/2016 around 7 pm) I was going to close the deal on a new F150 Lariat at Helfman Ford when I saw their listing on Cars.com offering the same truck at a better price. I rushed to their dealership, the first thing I did was show their listings on cars.com to the sales person and asked him if they are offering the Ford F150 Lariat for the same advertised prices and he told me YES and they have a large inventory of them. After wasting multiple hours of my time at 9:30 pm they refused to honor their advertised price and discounts/rebates. When I showed the Manager multiple listings from Sterling McCall Ford on cars.com, he refused to honor the price saying the listings were system glitches. Not one, not two but all listings? what a joke. Just to make my experience worst the Manager had a bad attitude and a rude tone. He also claimed that Ford directly lists their inventory on Cars.com, which luckily his sales person corrected him on and told him that they list their cars themselves on cars.com. I was not bargaining on the price of the Truck, all I asked was they should honor the price they have listed for multiple F150 Lariat Trucks on cars.com, which any reputable business would have done. I think they purposely delayed me so that I couldn't even go back to Helfman Ford, as Helfman closed at 9 pm. At this point I was ready to pay them the same price I was paying at Helfman Ford for the same truck as it was a Saturday and I really wanted to close the deal and drive out in a new truck, but they were asking for $3000 more than what Helfman Ford, Autonation and other Ford dealerships (within 30 miles) are selling for. I just wanted to share this so people are aware their they do false advertisement and one would only waste time going to their dealership. They are just trying to cheat people and they should be reported. I am going to file a complain with Ford Motor Company as well.P.S Read other reviews below as well, others also had the same experience.

DavidJHenderson

27 de dic. de 2015

THEY STEAL!Took my car in for an airbag light on Christmas eve. Turned out it was just a loose cable. However, it took 2 and a half hours for them to find this. Okay, not a big deal as long as it gets fixed. The only thing I had in there was my gym bag full of sweaty clothes and my prescription sunglasses I have to wear while driving that were tucked away in my gym bag because it was a dark rainy day. I didn't think anything of it because who would want my sweaty clothes? I actually trusted them to just not unzip my bag altogether. BIG mistake. When I got home I noticed rust all over the back of my drivers seat as well as my gym bag. Obviously they had gone through it and taken the only thing of value, my glasses. Spare change was also taken out of cup holders and center console. I immediately called and spoke to the service advisor who had helped me Yuny Yau and after explaining my situation he just hung up on me. I immediately called again and again explaining what had happened but anyone who answered gave me the run around asking me to hold until disconnecting my call or saying they would look into it and call me back or flat out hang up on me this continued until closing time and it being Christmas eve didn't take long. I guess I should've taken my bag out instead of making the mistake of trusting these "professionals" not to go through a bag of dirty clothes, ESPECIALLY on Christmas eve. So if you go here, clean out your entire car because they won't hesitate to take anything they can.

COMMISSIONER FROM FL

16 de nov. de 2015

LOOKING AT FOUR MKX ON THIS WEBB SITE !! CALLED ALL 4- JOHN HARRIS FROM STERLING Mc CALL CALLED RITE BACK . I said that iam a senior on a set income what can you do on the price.. he said that the mkx is priced to sell, he would go to the boss to see what he can do.. he did get me a senior discount, promised a detailing- full service & a tank of gas!! I said sold!!!! this the rite color the rite price and being treated like a customer is all that a customer could ask for.. john came in early the day I picked the car up,,,, paper work was a snap-he took the time to show me every option, set the g p s from Houston to sw fl an as they say in show business ""AWAY WE GO"" with a smile and the extra cash that I saved in my pocket!!! thank you sterling mc Call thank you john harris ps such a deal

hquinta

6 de nov. de 2015

Fantastic service by everyone involved. My sale rep Humphrey even delivered the car to my house. I can say enough about the service.Thank you!

ceejayjackson

20 de oct. de 2015

GREAT SERVICE!! Humphrey (sales) and Ben (service mgr) were awesome!! Great service, great price and great follow-up service when I needed a few things fixed. Free loaner car service for major needs. I have no complaints!! There is no such thing as the perfect car dealership, but..they come pretty close!! Great job Sterling McCall Ford!!

Aws Ali

9 de oct. de 2015

TBH today i wasn't planning on buying the Ford Fusion 2015 today ! i was trying to check it out and have an ideas about it.. but when Mr. Jose Martell started talking to me about it and we drove around with it and he helped me out with a lot of things , and with his honesty , I was convinced with what he was offering and trusted him .. and now I OWN FORD FUSION 2015.

chrisq50

1 de sep. de 2015

Bought an F150 super crew in December of 2013. Just found out I don't have a wheel lock key when I tried to get a tire repaired. I made 4 attempts to contact customer service but no one gets back with me. Always the same thing - give them the VIN#, phone #, and email address but no gets back with me. Never again.

Quackofdawn

11 de ago. de 2015

My service was awesome!!! Dawn Pajak serviced my vehicle and she was extremely friendly. I will come back for service and send all my friends!!

madileblanc

29 de jul. de 2015

I had the pleasure of buying my first vehicle from Sterling McCall Ford last weekend. Paul Diamanti made the process so easy and fun. I appreciate him so much for making my first car buying experience a great memory. I would highly recommend him and the GSM, Delano. Delano and Paul are MASTERS at their jobs. They didn't play the numbers game with me, they were just 2 genuine people helping me get the car I wanted. They gave me an excellent deal and I will always go back! Sterling McCall is the best!!! I car shopped for over 2 months and went to every Ford dealership in the Houston area and then 45 miles out, even looked in Austin! Nothing beat Sterling McCall, Paul, or Delano! Thank y'all so much :) I will be back for sure.

Lumberjack85

24 de jun. de 2015

I can't say enough good things about Adel Altaie. What a great experience. He is very professional and really cared about my buying decision. He is very helpful, patient, and energetic without being pushy. I highly recommend Adel and rememeber to look for the man in the cowboy hat!

amro218

24 de jun. de 2015

i made a honest review and it somehows it dissapears. i ivisited there around early june and was given the run around. i asked a price for a truck and was waiting more than an hour to get a price. they said it was brand new and the truck had 600 miles which isnt alot but its not brand new. also i i have a fico score of 820 and was told i can only get a rate for that truck at 6.5%. who ever said adel is the man probably works for him, i can care less but just my opinion. you know how to get a hold of me. salam.

Lumberjack85

24 de jun. de 2015

Nobody knows more or enjoys selling Ford's than Adel Altaie. He helped make my buying decision so much easier and I recommend him 100%.

Unhappy Ford Owner

12 de jun. de 2015

We purchased a 2013 Ford Fusion in July of 2013. There is a trim piece that separates the two panes of glass on each door. Apparently, Ford is aware this piece is designed poorly and needs replacement. When we picked up the vehicle they committed to fixing it before delivery. They did not. First service call to repair the piece ended in a sob story about no having the piece in stock, but they assured us they would call when available. They did not. Second service call to repair the piece same story, but again they assured us they would call when available. They did not. We now have the vehicle in for the third time, same story "trim department is really backed up, and probably won't be able to fix it, you will need to schedule another appointment for that". Additionally, they encourage online service scheduling, this is a joke, the service representatives claim to not have access to the registration record, and thus you have to represent all the information again.

Unhappy Ford owner

12 de jun. de 2015

We purchased a 2013 Ford Fusion in July of 2013. There is a trim piece that separates the two panes of glass on each door. Apparently, Ford is aware this piece is designed poorly and needs replacement. When we picked up the vehicle they committed to fixing it before delivery. They did not. First service call to repair the piece ended in a sob story about no having the piece in stock, but they assured us they would call when available. They did not. Second service call to repair the piece same story, but again they assured us they would call when available. They did not. We now have the vehicle in for the third time, same story "trim department is really backed up, and probably won't be able to fix it, you will need to schedule another appointment for that". Additionally, they encourage online service scheduling, this is a joke, the service representatives claim to not have access to the registration record, and thus you have to represent all the information again.

paul123

18 de abr. de 2015

We enjoyed our first time buying at Sterling McCall, today 4/17/2015. The staff was helpfull, Paul Diamanti super friendly, extremely knowledgeable, and not pushy. We would highly recommend Paul.

Lady C

8 de abr. de 2015

This dealer's service department offers excellent, timely service. They provide transparent billing and are willing to educate the consumer about the pros and cons of each repair option without being overly biased towards what makes them the most money. This is unique in todays automobile environment.

Juanita

9 de mar. de 2015

I made an appointment on a Thursday to get my vehicle at the time appraised. The following Friday I didn't expect to leave off the car lot with a newer vehicle thanks to the help of Mr. Paul Diamanti and Delano Palmer!!! You guys really know what customer service is all about. I recommend anyone who is purchasing a vehicle to go and check you guys out!!! Thanks alot!!!

Anita

25 de feb. de 2015

I just want to compliment Ben for the great service and follow up to keep me post with the status of my Car I think Ben provide the best service I ever received from a Car dealer. Thanks allot for everything ! He when Above and BeyondApennisi

Disappointed

15 de feb. de 2015

Drove in from out of state to buy a specific used vehicle from this lot. What should have been a simple couple hour process turned in to the complete waste of the ENTIRE day. Not only was the staff mildly knowledgeable but after filling out all the paperwork, leaving to wait finance to cover their end, but to return to find the salesman taking a smoke break on the bed of the truck we just signed papers on. Unprofessional as hell. To show up with all of the necessary paperwork in line from ourselves and the bank just to have the ball dropped on their end because they purposefully dragged out the process until the bank was no longer open is negligent. If you are unable to function properly on a Saturday and cannot complete a sell on your end of the deal, then perhaps you should save everyone time and money and not be open on Saturdays.

wyx

11 de feb. de 2015

Mohanad Al Sahaf is a very nice man! Have a great time and experience with him and this dealer! Hope can do it again in the future.

rbigelow

9 de feb. de 2015

Adel and Ben in service were great to deal with. I bought a truck from them in mid-January. I'm happy with my purchase and I am happy with the way they treated and worked with me. It was a much better experience than I expected! Thanks.

Rhonda Briggs

8 de feb. de 2015

Paul diamante was a top notch salesman. He was very professional and got us what we wanted. It was a pleasure to buy my truck from him. And I don't say that often about car salesman. Sorry nothin personal. But top notch service and he was a pleasure to deal with. Rhonda briggs

kyle2712

2 de feb. de 2015

This was my first time buying from a dealership and financing a car. I got there at 5 PM and left around 7:30. I got a great price for a used 2013 Ford Focus. Mohanad was the sales rep I dealt with. He was friendly, not to aggressive on the sale, and pretty well versed with the features of the car. Once the deal got to finance, I did a bit of waiting for all the paperwork and for the finance manager to try and sell me extended warranties and and interior coating and whatnot. He was a bit pushy but still relatively nice. After signing everything and paying the down payment, I had to do a bit of waiting for my car to get out of the car wash and for the fuel to be put in it. After that, I got my keys and drove off. Pretty smooth transaction with a relatively long (for me) wait time, great experience overall.

Justin Sanchez

30 de ene. de 2015

I came into Sterling McCall Ford in need of trading in my vehicle and to purchase a brand new Ford, as I was walking up to the door, Adel Altaie promptly greeted me and my family with great customer service. Adel helped me get the right truck and worked with me when it came to monthly payments that I could afford. He was an awesome salesman who did not hound us, but instead, helped us. I loved every my experience on Saturday especially at 8AM!!

kaa

30 de ene. de 2015

I just purchased a used car from Sterling McCall. The salesman, David Pool, was very helpful, friendly and patient with all of my questions. Very professional and I would highly recommend David and Sterling McCall.

Brad

28 de ene. de 2015

I found a used car I was interested in through autotrader. Sent a quick email to see if the car was available to look at and test drive. Kelton showed me the car and we took it for a spin around the area. Kelton provided me with a carfax report for the vehicle and ran a few different scenarios that I requested to see what the monthly payments would be. It was a low stress and enjoyable day. No bull, just straightforward business deal.

Elizabeth

18 de ene. de 2015

I purchased a used car the other day and the salesperson was David Pool. I was so impressed with his demeanor, how efficient he was, he was patient, had a great sense of humor, and in no time at all I was happily driving away in the car I chose..thank you so much David...I will definitely recommend Sterling McCall Ford but especially you as a sale person.

ImmortalBear

17 de ene. de 2015

Mohanad Al Sahaf is the true hero of this story! What started as a hybrid battery service (which would prove too costly) became a search for the perfect used SUV for me. Mohanad and his peers gave me a generous offer on the cost of my broken down trade-in, and suffered through my difficulty in finding "the right buy." Traditionally, I'm a truly skeptical buyer, and I'm plagued by my indecision when it comes to large purchases. When it became clear that this location did not have a used vehicle on the lot to satisfy my "picky-ness," Mohanad stepped up! Mohanad humbly and selflessly spent a better part of two days with me in his office, searching vehicle after vehicle throughout Sterling McCall's numerous locations online. Whenever we found a contender, Mohanad would selflessly travel near or far (even as far as KINGWOOD) to show me a vehicle. After several tries, Mohanad brought me my low mileage Honda CRV and, after a week of ownership, I couldn't be happier!!!!! If you're on the edge between service and purchasing, please let Mohanad and his peers at Sterling McCall Ford help show you your options. You won't be disappointed!!!!!

gwiz

10 de ene. de 2015

I spoke with Delano over the phone about needing a car. I told him what my needs were and the price range I was looking at. I told him my car preference and he found just what I was looking for, with one exception, it was better than what I asked for.Listen, I could go on and on and on about the great service I received but, the real deal is that this dealership is NO JOKE! They are for real. GREAT customer service and PROFESSIONALS through and through. Two thumbs up and a high five to Delano and Tosh, TRUE professionals. I HIGHLY recommend this dealership and sales team.To the dealership and all the personnel, including the support staff you never get to see, who made my experience pleasant...... THANKS!!!

Greg Carter

10 de ene. de 2015

I can honestly say that the next car i purchase will come from this dealership. I was given honest, courteous, and professional service from day one. I don't know who is running this outfit but, whomever it is, keep up the good work. Your leadership shows through the professionalism of your team. Delano and Tosh..... true professionals. THANK YOU! I recommend this team and dealership to everyone.

invu

8 de ene. de 2015

Mr. Loera provided and excellent service during my experience in the service department. I did not have any appointment that day but had time to put my car to service and he welcomed my request. My car was serviced exactly as the time he had provided. He went out of his way to provide documentations that I requested and explained everything in detailed. He provided me assurance. He is a GEM. I would recommend their service department.

JAIME

7 de ene. de 2015

I HAD AN AMAZING EXPERIENCE AT STERLING MCCALL FORD. THEY DIDN'T EVEN HAVE WHAT I WAS LOOKING FOR BUT WENT TO THE TROUBLE TO FIND IT FOR ME. IT IS EXACTLY WHAT I WANTED . I WILL DEFINITELY BE BACK NEXT TIME. THANKS DELANO AND MELISSA.

Crj597

7 de ene. de 2015

Had a very breezy experience here! Mary is so friendly and makes buying a car less tiring and more cheerful! :) She helped find me a new car based on my specifications and it fit like an old glove. Thanks Mary & Sterling McCall!

NiNi Marie

7 de ene. de 2015

I love my new car and this dealership! They have very reasonable prices, quick service and my salesman Tosh has the cutest tight pants :-) I highly recommend this dealership to anyone!!!

dfutureg5n

7 de ene. de 2015

I just recently purchased a 2015 Ford Mustang from Sterling McCall Ford Delano Palmer helped me make my final decision and if was a over all great experience fast service and very helpful when it came to my questions.

JAIME

7 de ene. de 2015

MELISSA DICKERSON WAS A GREAT SALES PERSON. IF YOU ARE LOOKING TO PURCHASE A CAR, ASK FOR HER. HER MANAGER DELANO PALMER FOUND ME THE EXACT CAR I WAS LOOKING FOR. I AM IN A SALES RELATED INDUSTRY AND REALLY APPRECIATE THE IMPECABLE CUSTOMER SERVICE AND PERSONAL ATTENTION THAT I RECEIVED FROM STERLING MCCALL FORD. THANK YOU.

sam_rock

6 de ene. de 2015

I was very happy with my experience. I came in looking for a good deal and everybody was extremely friendly and welcoming. I will certainly recommend.

Adam Garrett

6 de ene. de 2015

Delano Palmer met all my family's needs in just one phone call. We told him what we needed and he gave us what we wanted. Looking for a new/used vehicle go to him. Hands down best decision we ever made.

ajbennett

5 de ene. de 2015

I went to Sterling McCall expecting to only browse the cars on the used lot. I came out two days later with a 2013 Ford Focus SE, no down payment and shockingly low payments. it was amazing. From the moment I stepped on the lot I was taken great care of. Humphrey and Aymen are wonderful at what they do. I only waited about 45 minutes to an hour to drive off with my new car. It was no problem for me waiting, because mr. Humphrey made that time so fun, entertaining and hilarious the conversation was great and I thank you for the amazing amazing amazing service that you gave! I will definitely go back to Humphrey for my next car! ??????

Dodge Monster Truck Driver

5 de ene. de 2015

This is a great sales team!!! They went above and beyond to help me purchase the truck of my dreams!!! Special thanks to Delano Palmer who went that extra mile!!! I highly recommend Sterling McCall Ford.

Cherlyn28

4 de ene. de 2015

Mr.Delano Palmer went above and beyond for me and my family...I can't say thank you enough for his awesome service he provided for us. We got everything we wanted and more.

F150ford

4 de ene. de 2015

In over 20years of purchasing trucks Sterling McCall Ford has provided the best overall customer service and satisfaction from GM Mr.Palmer who made sure everything ran smoothly and efficiently. Even when the truck I wanted was out of stock he went above and beyond to locate and have the truck on his site for purchase within 24 hours. My salesman Mr.Logan provided me with excellent service A class guy.Sterling McCall was able to get me the best price intown,very professional, very satisfied with the again A class experience. Highly recommended Sterling McCall Ford for there honesty and integrity. Will definitely buy from them on my next truck purchase.Herman

Cherlyn Garrett

4 de ene. de 2015

Mr. Delano Palmer went above and beyond for me and my family... I will be doing business with sterling McCall ford again!!

Herman

4 de ene. de 2015

In my 20 years of buying trucks Sterling McCall Ford has provided the best overall customer service and satisfaction. From the GM Mr.Palmer who made sure that everything went smoothly to my satisfaction and efficiently. Even when the truck I wanted was out of stock Mr. Palmer went above and beyond to locate and have exactly what I wanted at his dealership within 24 hours.My salesman Mr.Logan provided me with excellent service with no games A class guy.Sterling McCall were able to get me exactly what I wanted, best price intown,very professional again A class experience highly recommend them for there honesty and integrity.My next truck buying will definitely again be with Sterling McCall Ford.Thanks Palmer and Logan,Herman

Adam Garrett

4 de ene. de 2015

Mr.Daleno Palmer is AWESOME!! He went above and beyond for me and my family

cori8

17 de dic. de 2014

Purchased a Ford pickup truck from Logan and he was outstanding. Great attitude and customer service. was very honest and not pushy. Finance manager Travis was awesome and very informative. This is our second purchase from Sterling McCall Ford and we will not go anywhere else. Everyone was very welcoming and the GM was very friendly and made sure we were taken care of from beginning to end. Thank you Guys!!!

Cori V.

17 de dic. de 2014

Purchased a Ford pickup truck from Logan and he was outstanding. Great attitude and customer service. was very honest and not pushy. Finance manager Travis was awesome and very informative. This is our second purchase from Sterling McCall Ford and we will not go anywhere else. Everyone was very welcoming and the GM was very friendly and made sure we were taken care of from beginning to end. Thank you Guys!!!

Christopher Gonzales

23 de nov. de 2014

This is my first time ever buying any type of vehicle and I must say that Mr. Paul Diamante is hands down the number 1 car sales man in the greater Houston area. He made sure that I got exactly what I wanted for a price that was beyond belief. Words can't explain the joy that I had when I drove my truck off that lot today and knowing that I had Mr Diamante watching my back to make sure this truck was flawless brought the stress level of buying a new vehicle down to 0! If you're looking for the best dealership to buy the Ford vehicle that your looking for please stop by this location and talk to Paul Diamante he won't disappoint take it from me.

JimH

11 de oct. de 2014

After my Mercury dealer went out of business I started bringing my Grand Marquis in for servicing. I have been pleased with the way your people handled those of us that didn't buy our cars at your dealership. I must mention Vickie Havenar as being especially helpful. I also purchased an extended warranty that has saved me a lot of money. I will continue to use your service dept. and ask for Vickie ! Sincerely J.H. Hackett

car driver

6 de oct. de 2014

We all know how dealers can be... rude, high priced, drive your car around, and so on. This dealership really seems to be trying to NOT be any of those. They have made significant changes in their collision/auto body shop office and the rude attitude is gone and the new law of the land is professionalism. As for oil changes and auto inspections, I choose to get them here because they are price competitive and can do a routine inspection for things you actually need instead of trying to find things to jack up sales like other shops. And, recently I have been receiving a hand wash car wash free after they are done with the work. I don't see anyone else doing that. I also like that I can receive a free shuttle ride to downtown and back when I need to leave the vehicle there - though sometimes the shuttle isn't convenient with pickup times due to my work schedule, it is nonetheless a free shuttle service.I have been through the ugly times and since 2010 when I started going there, they have been getting better and better. I will always remain vigilant and call out any crap, but so far, of complaints that I had made in the past, changes were made and the shop improved with the corrective changes they made. The car business isn't one that I would call friendly, or honest, but so far, I have been impressed with the changes made. I realize that things can go wrong, but when they do, how they are now handling things has been a huge improvement and shows that they really are trying to improve.

Max

27 de sep. de 2014

I bought a new 2014 5.0 mustang and Mohamad Tabbakh was a huge help going threw all the paper work and getting the car I wanted even thought it wasn't on the lot A+ has helped with a small screw in the tire get patched and installed window tint will definitely be coming back for my next car

Kim Gonzalez

10 de sep. de 2014

First of all I was going to give these people a 5 star review (this is my first review EVER) even though the shuttle ran an hour late and I had extended wait for my car. Their people (Juan the shuttle driver and Andrew my service guy) were great with customer service. But as I'm driving home, I noticed one thing...-My mileage when dropping it off was 21,638 (I wrote it down because I have a mustang and am constantly worried about someone taking advantage of my car), mileage out was lied about. Said 2 miles more on paper that I signed at the end but before my car was given back to me. The real mileage was 21,693. That's a 55 mile difference!! Not to mention a blatant LIE! (I even took pictures with time stamps once I exited the highway and parked, so there is no way in 15 minutes I could have put that mileage on in traffic at 6:30pm on a weekday. I'd have to average a speed of 137.5 MPH to accomplish that... in Houston traffic) -Where the xxxx could you go in Houston that is almost 60 miles away? Certainly not just around the block to test the suspension that they fixed, where the problem was only going over speed bumps. -How the xxxx do I know an employee didn't take it home or out to lunch? I certainly want to see the video surveillance of my car on the lot to see how long it was gone.-What was a full tank when I dropped it off, minus only 14 miles on trip A, was down to 3/4 of the tank.-The average miles per gallon was 13 MPG; NOT NORMAL as I consistently average 29/30 on the highway, and 24 overall. -I had reset the trip mileage and gas mileage estimate prior to surrendering my car. I dropped it off with 14 miles on the trip, got it back with almost 70 miles on it. That means the average mpg for those 70 miles was 13 MPG. -Again, also evidence of the long distance drive. This was in addition to the tire tread in the back being down a little bit more than the front.-Their employee(s) took my car for a joyride, ran it hard, possibly sped through red light cameras or tolls, which would give me even more evidence behind my case. -They also fully detailed the car to cover up. Nice touch. So how do I know they didn't damage my car and the real reason to keep it a day longer to fix the damage? I don't know, and am now paranoid about that, too.**What does all this mean? Is this a normal amount of testing, you ask? My uncle, a mechanic for 30 years, said my suspicions were on point. He said this is excessive and abusive. (Why didn't he do the work? It's less than 3 years old, and completely covered by the warranty. But good question.)It is absolutely disgusting to employ people that take advantage of customers. Y'all assumed you could get by because some young girl wouldn't be as into her car as I am. Well, we all know what happens when you assume. You messed with the wrong chick.In conclusion, if you want your car violated by strangers, by all means take it to this service department.

not a sterling mccall fan

19 de jun. de 2014

I was told that I needed services that I just had done a couple months earlier and that brakes I just had replaced, needed replaced again. After having my car over night, I get a call that my new battery needed replaced because it was dead. Complete scam. They act like they are dealing with idiots. Some of us know better.

Satisfied New Ford Edge customer

31 de mar. de 2014

I simply went to this dealership to look at a used AND Ford Edge. After my salesperson, Muhammad Al Tabb aka finished with me, I bought the SUV. Deal was just too good to pass on my first visit. You see, I've never purchased an automobile on my first visit. Way to go, Sterling McCall Ford and Mr. Tabbakh! Thanks.

Mejia

1 de mar. de 2014

Our salesperson was Adel Altaie, he is an excellent person, polite, professional and with great customer service. What we really liked was the fact that we did not have a pushing in your ear with basic knowledge about what is on the lot salesperson. He was very helpful an attentive to what we wanted we are extremely happy with our purchase and will definitely come back again.

Lauren

17 de feb. de 2014

Adel was our sales rep and he was wonderful. Very professional and knowledgeable of the vehicle and sales process. I would recommend him to all my friends.

Scarred Customer for life.

28 de ene. de 2014

They wanted to give me Less than ROUGH Trade in for my vehicle. Would not offer me more and would not get a second set of keys for the truck I was wanting to purchase. Horrible Horrible customer service from both the Used Car Manager and the Sales person. Would NEVER recommend ANYONE Ever use this company.

MJSta

14 de ago. de 2013

I actually started my new truck search at SM Toyota, looking at the Pre-Runners. I had been referred by a friend to Kathie and she was a peach. Figured out in short order that the Pre-Runner (much as I love it), didn't have the towing capacity I was looking for. I checked out the Tundra which is fabulous but Kathie also sent me down the road to SM Ford, insistent that I get a truck that would meet my needs but also one that suited me best personally. I loved working with Kathie so much I hate to say I ended up picking a Ford truck. I selected the Ford F150FX 4x4. I worked with Peter Tosh who was great. The paperwork detailing your selection, the discounts, etc., could have been simpler and then trying to match up that breakdown against the loan documents also was not apples to apples so it took awhile. But as far as test driving, having all questions answered, finding out availability, and getting constant follow-up information on delivery time was fabulous. In fact, when my truck was not going to make it before I wanted to leave for Tennessee, the General Manager, Mike Shay, called to say they would cover rental cost on another truck if mine did not make it in as promised. Fortunately it did...but kudos to Mr. Shay for stepping up and making that offer without my having to even ask since I had said I would close on the truck after my trip if the truck was not going to be there on time. So I would recommend SM Toyota dealership (Kathie!!!) and SM Ford (Peter!!!) if you are in the market.

Daniel

13 de jul. de 2013

My wife and I were in the market for a couple of vehicles. Jason Heredia is the sales consultant that assisted us. He was extremely helpful in finding two "perfect" pre-owned vehicles which fit our parameters. He was very knowledgeable about the vehicles themselves and, thus, he was able to answer questions that we had relating to the operation and other factors related to each automobile. The finance guy, Jesse, was also very helpful. He answered questions clearly which I had regarding the financing of the vehicles. Finally, I had the opportunity to speak with Garret Burleson, Sales Manager, and he was also very helpful in answering general questions that we had which helped us in making the decision to go ahead and purchase the vehicles. Our overall experience was excellent. I will definitely recommend Sterling McCall Ford to my friends and family should any of them be in the market for a new or pre-owned vehicle.

Sonny

20 de may. de 2013

I went there about a week ago to purchase a ford f150 and the specific one I wanted was at a different dealer. After signing off and agreeing to a certain price. The salesman and manager were delaying the process. The dealer promised me a certain day that it was going to be ready for pick up and if I didn't follow up, they wouldn't have gone through. Even after following up about 3 times a day, they still couldn't deliver the car on time. I decided to take my business to another dealer and they got me the car the next day. I gave sterling McCall 3 days and still they couldn't get it. All the other reviews were a bluff. I would not recommend anyone to go to this dealer.

manneprashanth

24 de abr. de 2013

This dealership has really poor service..The sales woman didn't know what she was doing. Didn't know anything about the car i wanted.The manager had a very rude tone .Looked like they didn't want any business..I was a talking to a couple of other customers that day and they all had the same experience..I recommend not choosing this dealership . Wasted 8 hrs of my work time for getting no result.. The manager said he was going to call back to follow up on the deal but never did . I literally spent two to three days calling at least 8 times but they never called me once to follow up.

Lnwlf184

5 de abr. de 2013

I had purchased the Carefree Car Protection Platinum package for my 2012 Ford Edge. I sold said Edge on 2/11/2013 with 5742 miles as it was a LEMON!!!!!! I went in to Sterling McCall Ford where I bought said LEMON and filled out a Cancellation Form for both GAP and CCP on 3/5/2013. I recieved my refund for the GAP insurance 3 weeks ago but have yet to receive my refund for the CCP. I called JR Thomas whom submitted the cancellation request for me on the 5th. He said he would check on it for me and return my call! No return call yet so I called him went to voice mail. I contacted the dealer he is off for the day. So I called Fideliyt Warrany myself they stated the cancellation was issued on the 8th of March and that Sterling McCall shoul;d have issued the check 2 weeks after. It is now April the 5th and I have yet to see my Refund.

cadpro83

19 de mar. de 2013

STAY AWAY!! Purchased a pre-owned vehicle recently and was shown a Clean Carfax and the assertion that it was an accident-free vehicle. One month down the road it broke down. Next day I received their repair report prior to selling it which stated "vehicle was in a head-on collision". Tried working with them to get another vehicle but was given an unfair trade-in value which would add a couple thousand to the next vehicle. Totally dissapointed!!

rastoboy

22 de sep. de 2012

Quoted me a price, but when I arrived to capitulate and pay it without any haggling, tried to jack it up for various BS reasons.After talking to the sales manager, it's clear this is their policy. Avoid.

BennyBV

21 de mar. de 2012

I read some very negative reviews about Maxwell Nissan, your previous name, before coming down to finalize this deal and I was on the verge of canceling based on those reviews. When I arrived the staff and the sales rep especially convinced me that those reviews were from the old place and current business was not conducted the way the old business was conducted. I was very glad I decided to see it through and so far I am totally satisfied with my experience with Round Rock Nissan because of the professionalism and courtesy of Jerry Crider. He saved this sale from going some other place.

amie0211

1 de feb. de 2012

WONDERFUL! WONDERFUL! WONDERFUL! After having a horrible car shopping experience at Planet Ford in Spring, TX. (5min. from our house) I decided to continue looking for a new car online. I found my 2010 Ford Flex at a dealership down in Beaumont however, quickly found out that this car could be transferred to their "sister dealership" in Houston - Sterling McCall Ford (off 59 and Hillcroft). I called Sterling McCall and was transferred to Todd. I cannot say enough how great of an experience my husband and I had dealing with Todd. He quickly turned this bad car buying experience full of road blocks into a very pleasant one. He was very easy to work with, honest, friendly and funny...and made our car buying experience a great one. Todd was so friendly and was not your typical car salesman - he made you feel like a friend. My husband and I had to bring our 3 kids with us to the dealership for the final sale - Todd allowed our girls to hang out with him while we signed our paperwork - our kids had a blast!!! We cannot thank Todd enough for this wonderful experience. We will be sending all of our friends and family over to him and we will never do another car deal anywhere else. WORTH THE DRIVE FROM SPRING!!! Thank you Todd!!! If you need a new or used car... go to Sterling McCall Ford and ask for Todd Lux. You won't be disappointed...

Jonah

31 de ene. de 2012

Tony was great! Had a great experience and would definitely recommend to other people!

Harry4SB

31 de oct. de 2011

I went to SM after a horrable experience at Mak Haik Ford in Houston. After being jerked around we called Sterling McCall told them what we were looking for vehicle and options wise and went their that night and test drove a truck. We went back the next night, on a Friday night, and we got the deal done without hassle and no money down. They are a Costco Dealership so you can recieve Costco Pricing. I am definately suggesting my friends to go there and I will be back. I delt with Bob and Nick.