Brian F.

8 de dic. de 2015

My review is based on working with Steven Matthews (sales person) and Rachel Collins (finance director).First let me say that both Steven and Rachel were so kind in their dealings with me. I can be quite talkative, either in telling stories or asking questions. They laughed at my jokes, answered my questions and were generally as cordial as a trail angel. For the sake of you, the reader, I will make this short and sweet. I had been looking for a 2014 Outback w/leather seats in the Jacksonville area for over a month. I knew getting the car at a price that I would be comfortable with was near impossible, but I wanted the 2014 stylings. By chance I began investigating every Subaru dealership from Miami to Charlotte and was fortunate to find a 2013 at Subaru of Gainesville. Steven and I initially chatted online, which eventually moved to text messaging. I made the car buyer mistake of offering up a desired monthly payment, but this did not impact my dealings with Steven. Explaining to him the monthly payment was contingent upon vehicle cost and financing rate, Steven worked to get me into a contract that made us both winners.When the conversation required it I called Steven, who was as friendly on the phone as he was in text, and as how he would be in person. I was very up front with Steven, letting him know in a polite but general way that I wanted our dealing to be one of character. I'd prefer to do this with a handshake if possible. Everything Steven sent me was without nuance, coercion or deception. When my ride from Jacksonville dropped me off, and subsequently left before the papers were signed, I had no concern that Steven would back off past statements. By the time I got into financing with Rachel the friendly atmosphere was extended, and at no point did Rachel try to convince me to buy something I said no to. She explained what I was signing and why I was signing it. We even got into some fun legal aspects of how the business works.This was a positive experience from top to bottom. Steven and Rachel represented the Subaru brand with high praise. Their character and personality will bring me back to this dealership.It's also worth noting their snacks also fit into the Subaru customer base. Clif and Kind Bars. Trail mix. Apples and oranges. And when Steven told me the coffee was the best I might ever drink, he wasn't lying. If you don't live in Gainesville it's worth the drive.

mackstephen

5 de dic. de 2015

Called twice to speak to the General sales manger. NEVER returned my call. They lost a sale . Buy a Toyota from, D.Toyota Ocala.God Bless Us All...

Tamara S., Clermont, FL

29 de sep. de 2015

Once I decided I was interested in buying a Subaru BRZ, I filled out the "Build and Price" section of the Subaru website. From there, Ian Peebles, Sales Consultant at Subaru of Gainesville, contacted me via email and voicemail. From his messages, I immediately felt at ease and excited about my future purchase. His warm, friendly demeanor and interest in my satisfaction as a customer along with his best offer (including an invoice to my specifications) made me take the trip to Gainesville from Clermont (a drive of over an hour and a half despite closer dealerships). During my first trip to their site, I admired the friendly staff disposition, the clean facilities, the hospitality, and the customer care. Ian worked very hard to find me the exact 2015 model that I was looking for (which meant trailering one from Mobile, AL). During the process, Ian kept in constant contact, even emailing me pictures of my vehicle as it arrived at the dealership and as it received additional accessories (such as the rear diffuser) in their shop. When I arrived to sign the final paperwork, the staff all celebrated with me and conveyed their excitement for my purchase. The financing process was quick and flawless thanks to Rachel Collins who is absolutely terrific in personality and extremely efficient at paperwork! Everyone answered all my questions throughout the process. Ian gave me a thorough tour of the options on my vehicle, posed for some fun pics with me and my new BRZ, and I was happily on my way so pleased with the car buying experience for once! I would stand 100% behind the quality level of care I received at this location.

Screen Name of the Year

21 de sep. de 2015

I contacted Subaru of Gainesville via email and Tim Gittinger, who was quick to respond to all of my inquiries. I was buying a used VW GTI and traded in a Ford Focus. They gave me a great deal on my trade after only one round of negotiations. Rachel secured a loan for me that had a lower APR than my existing loan! I honestly didn't even try to negotiate a lower price on the used car I was buying because it was already thousands of dollars below KBB value. The employees here were all in a great mood and this experience was not a hassle to me at all. Tim even sent me home with a baggie of dog treats for my great dane who also sat in on the whole experience!Bravo and cheers to you all!

CAM

24 de jul. de 2015

I recently purchased a Subaru Outback from Subaru of Gainesville. Steven Matthews was our salesperson and he did an outstanding job. I couldn't be happier. He was very knowledgeable about the Subarus, helpful and no pressure Easy to deal with! :) Rachel Collins in Finance is seriously efficient. She made the purchase process quick and easy. And, definitely service with a smile! :) I love my new Subaru. It's a great vehicle! And this is a great dealership to purchase from.

MRSJHW

16 de feb. de 2015

WENT TO A SUBARU DEALER BOTH TO THE NORTH & SOUTH OF MY HOME IN BELLEVIEW FL BEFORE GOING TO GAINSVILLE--LIKED THE VEHICLES BUT THE SALES STAFF WAS TOO MUCH IN A HURRY & WHEN IT CAME TO PAPERWORK SOMEONE ELSE CAME IN & TOOK OVER NOT KNOWING ANYTHING ABOUT WHAT I WANTED & HAD ALREADY DISCUSED WITH THE SALESPERSON. THEN I WENT TO GAINSVILLE STEVEN ,THE MANAGER, RACHAEL, MR WALKER IN SERVICE(NO RELATION) & EVEN OTHER SALES STAFF & THEIR CUSTOMERS WERE FRIENDLY. I MET ANOTHER CUSTOMER I SEEN AT ONE OF THE OTHER DEALERSHIPS I WENT PRIOR & SHE SAID TO ME "IT WAS REALLY WORTH THE EXTRA MILES TO GET HERE" I REPLIED "YOU GOT THAT RIGHT ON" MY CAR IS NOT YET 1 MONTH OLD & THIS WEEK-END MY DAGHTER & MR PURCHASED AN OUTBACK ALSO-FROM STEVE--SAME WONDERFUL EXPERIENCE.EILEEN WALKER

jblubar

30 de nov. de 2014

My 2002 Legacy had problems after a major repair by a local independent mechanic. I returned it to them and they insisted there was no problem. I took it to Gainesville Subaru and their mechanic Cliff found causes for the problems and repaired them. My car now runs better than it has in years. A good Subaru mechanic is worth his weight in gold.

landviewer2

18 de oct. de 2014

There was no pressure and the explanations of everything helped to make our decision.Staff was very friendly and finance area made leasing a car painless. Have not dealt with serviceyet so I can not comment on that area. I liked the way there was no beating around the bushjust straight numbers. The price of leasing a top end car was not bad considering we had a trade in that we owed on. Steven Matthews was a great help.

LucS

11 de feb. de 2014

Antisocial, toxic dealership make me and two other friends with Subarus less interested in buying Subarus in the future. Disappointing for what seemed a good national brand. Three years ago I didn't notice this so much.

T.O. Oxarart

31 de ene. de 2013

Chris Lopez and the staff of Gainesville Subaru are great. I did not get pressured, but they were there to help when I needed it. First time buying a new car could not have been easier.

2222vvv

28 de ene. de 2013

It is like a Chinese water torture to have to go here and deal with this amateurish place or come home and hear how family members were mistreated by these people. They are spoiling for an argument and looking for a problem to create every time you go. If you have to deal with them say as little as possible and maybe you will be ok. Better yet, move closer to another dealership.