Salim

2 de ago. de 2016

Julian Gueringer and tom sicheneder were very helpful and patancie with me making my Decison on purchasing my new car. They talked me through everything and answered all questions. They were very easy to work with and I would recommend for others.

Sdozier64

28 de jul. de 2016

I was very pleased with Julian Gueringer, and Tom Sicheneder. He went over and beyond what I imagined or expected. I have referred him to others, because he have shown me there are yet honest people with integrity.

Arowe5

27 de jul. de 2016

My experience at the dealership was great. Julian went above and beyond to help me find the right vehicle. He came in on his day off to help me out! It was Great..I picked my car out within two hours thanks to Julian and tom they helped me pick the perfect car in my price range and the car best for me. They were very helpful Everything was done very professionally and quick..Julian and Tom even helped my mother get into a vehicle a day after I drove off in my car..very helpful. I definitely would recommend this dealership and my sales guy! He made my experience great!

Mia C Conley

7 de jul. de 2016

Thanks to Julian Gueringer and Tom Sicheneder for all there hard work. We searched, and searched for the perfect car and finally found something that fit me perfect. Thanks for all your work!

Michael A Schultz

3 de jul. de 2016

The ability to schedule appointments via the on-line system is efficient. The check in system, the timeliness of meeting the service agent to the courtesy car wash make for a professional and customer friendly experience.

ZGuy

23 de jun. de 2016

I had the pleasure of purchasing a used vehicle at suburban infinity of Troy. I worked directly with Emery Northington and found it to be a very pleasant experience.I felt I got a fair deal and drove away with a quality vehicle.

JS74

22 de jun. de 2016

We had a great experience. Gary and Marc are very professional to work with. Of course they have quality vehicles.Beat German dealership/cars on any day!

Jus4horror93

26 de may. de 2016

Emery Northington and Tom were very friendly and helped me in getting a good car and also a reduced auto insurance rate.. I would really recommend this dealer..

One guy's opinion

20 de may. de 2016

TERRIBLE EXPERIENCE. Terrible management. I'll keep this review short. There were multiple opportunities for the dealership to not waste my time but chose to play games to get me to come to their showroom in hopes of selling me off on another vehicle. It's a cheap tactic and very transparent. Basically, they had a vehicle listed as new and nine miles when it turns out the car was a demo with 16,000 miles. They had the gall to ask if that was a deal breaker? Yes. Yes it is. I spent a full morning driving to their location, after calling the night before to make sure I'd have no surprises. I even went as so far as to ask they send me the window sticker. Then they tried to see if I'd like to buy another vehicle for $4K MORE.UNPROFESSIONAL to say the least. I will certainly not recommend this location to others. I should have been contacted by a manager at a minimum for an apology. You'll have to make your own determination as you shop, but my experience was very bad. BEWARE. I've had great customer service with Beamers.

Hap123

19 de may. de 2016

I had the greatest experience leasing a new vehicle from Infiniti of Troy. I walked in and was introduced to the most genuine individual I have met in this particular industry. His name is Duane Hill. We sat down, he asked me what I was looking for, and in no time he located the car. He helped me feel very comfortable with my payments and did it in such a professional manner. He was honest and gained my trust and respect, immediately. Two days later, I picked up my new car!! thank you Duane!!! You are the sweetest!

Tony K.

27 de abr. de 2016

I recently leased a QX60 from this dealership, my sales rep was Gary Davis. Very friendly and good to work with, no problems finalizing a very fair price and they seem to have a good inventory of available cars for the product line. I have leased about 5-6 other times and this experience was probably the best and least stressful.

Dr car

26 de abr. de 2016

Everyone was great and reasonable. They gave me a fair deal and i was very grateful for it. I hope to be working with them in the future.

alvincholagh

20 de abr. de 2016

Dan was great. I was very picky but he did everything he could and then some to make sure I left 100% happy and satisfied. Love my new Infiniti. Would recommend Dan and Suburban Infiniti of Troy to anyone!!

snake

18 de abr. de 2016

it is always good to go to troy infiniti. not a lot of people waiting, good service, and i can get a vehicle to drive while my car is under service

Mike s

10 de abr. de 2016

Great crew that helped us lease a car smoothly and easily.

Henrycar

3 de abr. de 2016

Initially Mark helped us with the Q50 sub. Unlike there sister dealership in novi. I was then referred to Duane who was awesome. Explained all functions of the new car and told us to call him with any questions. Linda

Amimi112

2 de abr. de 2016

I purchased a 2013 Infiniti from Duane, from the start he was excellent to work with. He give me the time and attention I was looking for. I wasn't sure at first if I wanted to purchase a new vehicle or pre-owned. It didn't seem to matter to him whether I was buying the a new or pre-owned vehicle What I loved is that he give me the same amount of care regardless. He was patient through the whole process. He called when he said that he would with updates, he walked me through all of my options and he even rolled-up his sleeves to ensure that my car was properly detailed before delivery. He did this all with a smile. After I purchased my new vehicle, he sat in my new vehicle with me and walked me through how all of the "bells and whistles" worked. Duane called the very next day to ensure that I was happy with my purchase. I must say I am over the moon pleased with the level of service, time, and attention that Duane give to me. You owe it to yourself to work with Duane. He is a pro's pro!

Ches

2 de abr. de 2016

I did not purchase my Infinity from Suburban Infinity but you'd never know it by the way I have been treated. Their attentiveness and professionalism is absolutely first class. I love this place. And I bet you will as well. This is the only service department that has advised me not to do something that would only cost money but not add true value. That's why I trust them. And when it comes down to it- that's who we choose to do business with.When we have a choice - we will choose to do business with those we trust. I didn't know anything about Suburban Infinity when I first came in their door but trust is exactly why I keep coming back. Brent Chesney, Troy, Michigan

sand

31 de mar. de 2016

Felt welcomed in the dealer, great customer service provided,offers the customer needs. Definitely recommend this dealer. Jesus was a great person to talk to and understanding the service promos that are current.

Dianne E

26 de mar. de 2016

I took my Infiniti in for service at Suburban Infiniti of Troy and Gjon was Awesome. There wasn't a long wait and Gjon advised me of what I needed and what could wait. He didn't try and oversell services. As a women, this is extremely important. He listened to my concerns and conveyed everything to the mechanic. I had a coupon and he used it making my service even more affordable. I will continue going here for all of ny neefs and would definitely recommend this dealership for service. Gjon Rocks!

Joe Cool

4 de mar. de 2016

Although I didn't buy, they were patient with me and the delays on getting there. I was greeted warmly and will consider them in the future.

Jerry Wilcox

3 de mar. de 2016

Gary Davis provided superior service when buying a QX 50.This is our second Infiniti thru Gary.

Flyuali

12 de feb. de 2016

He took care of all me needs helped me out a lot . I would recommend Dan if you need help with getting a new or used car.

Padmanaban Sasthan kuttipillai

10 de feb. de 2016

Purchased Hyundai sonata at this dealership. Dan gave all his ears and very helpful answering my questions thoroughly. He is also super friendly and made the whole buying process a smooth ride from the beginning. Over all I am very pleased with their customer service and would highly recommend to all my friends.

jperry9775

8 de feb. de 2016

BEST experience ever buying a car! Dan at Suburban Infiniti of Troy was extremely helpful, courteous and straight-forward. He made sure that I found exactly what I was looking for in a used vehicle for right around my price range. He also made sure that i was able to get a loan, even with no credit! He also made sure that i left with my car washed, freshly detailed, free trial to xm radio, as well as a full tank of gas. I will definitely be coming here again with other family members.

KimberlyMM

5 de feb. de 2016

Suburban Infiniti made buying my car a easy, stress free and wonderful experience. The entire staff is very friendly and accommodating. I would highly recommend this dealership. My salesman Dan Stroinski was great. Very knowledgeable and genuine. I felt at ease with the entire deal from beginning to end. Their loan specialist was also very knowledgeable and very thorough. What a great dealership!

Jenkins Family

3 de feb. de 2016

I was new to the Infiniti brand and was not sure what it was all about. I was in to select a SUV for my wife. After submitting an internet request, I was contacted the next day (Monday) and set an appointment where I met Duane Hill in sales. He explained a lot about the brand, took me on a guided test drive with QX50 and was very responsive to my questions. Returned later that night with my wife, Duane repeated the process and after very little negotiation, we agreed to terms and took delivery. Process could not have been smoother. I would definitely recommend Suburban Infiniti of Troy to do business and especially Duane Hill in the sales department.

Cefdocnellie1

30 de ene. de 2016

Velko S. was an great salesman! I really appreciate that even thought I had no clue of what I wanted when I walked in the Surbuban Infiniti of Troy dealership that he still walked with us to each car and told us about the details! He wasn't pushy at all and made all efforts to give me the best deal! And also called then next day to make sure I made it in and come back for a 1 on 1 tutorial of the car! I'm extremely happy with my 2015 q70!!! All smiles :-)!

Hahaha123

29 de ene. de 2016

The suburban infiniti of Troy provided a very high end customer service. I highly recommend this dealer. The customer service technician is very helpful. Thanks.

cs

26 de ene. de 2016

Dan was amazing to work with. He responded to my emails promptly, he installed my trial to XM radio, and he addressed my concerns in a very professional manner. I would have no doubts about purchasing another from Dan.

jo

22 de ene. de 2016

Great Salesman and Dealership This is the second lease I have gotten with them. Duane Hill and Marc Sturm are the best! I decided to get another lease bc the service I received from all of them was amazing. They consider you family and don't forget you after you lease the car!

ccasco

19 de ene. de 2016

Suburban Infiniti of Troy was the best car buying experience I have ever had!! It started out with numerous text messages with Bret. He stayed in constant contact with me regarding the car my husband and I were interested in. When it came time to buy he directed us to Dan Stroinski. He was absolutely wonderful. Very fast and efficient!!! He made this whole experience easy and effortless. Everyone worked fast and were so nice!! We will buy all of our cars from Suburban Infiniti Troy!!

QX60

16 de ene. de 2016

Duane Hill was very professional dealing with me and the transaction. Did exactly what he said he will do..Planning on buying another from Duane real soon!!!!

Andrew

14 de ene. de 2016

Excellent dealership, great sales staff. Jesus was excellent, never pushy, walked in and got an amazing deal on a Q50, $0 down. I would recommend anyone to go to Suburban Infiniti.

Trekkie

14 de ene. de 2016

I recommend dealing with Dan! He's not overwhelming and down-to-earth in helping out before, during, and after purchasing. He was considerate and easy to work with. Thanks again!

Arica1226

11 de ene. de 2016

Dan, was very knowledgeable and helpful with helping me find a vehicle. I would totally come back to Suburban Infiniti for my next car. Thanks again Dan & Tom.

KL

25 de dic. de 2015

Dan was up front, informative, and to the point. He thoroughly answered all of my questions and was easy to work with. Definitely one of the best dealership experiences I've had so far.

BA1978

23 de dic. de 2015

Great experience getting my new 2015 QX60. Jesus was not pushy while still being helpful and informative. The whole experience was straightforward, professional and pleasant. I even got to take the car on an overnight test drive.

tramos

21 de dic. de 2015

Dan went above and beyond in meeting my vehicle needs. He was courteous, professional, and attentive in listening to me as a customer. Excellent experience!

Hassan

13 de dic. de 2015

I spoke to Jesus over the phone with a goal in mind and within a few days he had helped me achieve that and much more. Jesus was incredibly helpful and honest throughout the entire process and did everything he could to make the transaction and smooth as possible. I was able to get a brand new 2015 Infiniti Q50 for an incredible price with no time or money wasted utilizing a "sign and drive" event paying $0 out of pocket. Jesus was incredibly friendly and had a thorough understanding of his brand and the vehicles they were selling; he was happy to sit inside the car and take the time to explain all of the new features and how to use them. I would highly recommend seeing Jesus at Suburban Infiniti for any of your new car purchases.

shawn0925

11 de dic. de 2015

Just got new Qx 60. Jesus Trujillo was friendly helped out to ensure great deal. It was straight forward and explained well. I absolutely recommend Jesus Trujillo if you have infiniti in your mind.

pjb

5 de dic. de 2015

Just signed up for a new lease. Our Sales consultant, Velko Stamevski, was very friendly & helpful. No games, worked to understand what type of deal we were looking for & then figured out how they could meet our requirements. Thanks Velko!

Truck buyer

24 de nov. de 2015

Great all-around experience purchasing a vehicle. Staff was available and helpful and we were able to get everything done in a minimal amount of time. Sales staff was great.

Angelcake103

22 de nov. de 2015

Excellent salesman and great dealership I have never been as pleased as I was with everything would recommend it to anyone looking for a new or used car

nelson

21 de nov. de 2015

All though the car search parameters on cars.com and the dealer site proved inconsistent and gave inaccurate results, the sales representative, Dan Stroinski of suburban Infiniti of troy, was vary focused on trying to find me a vehicle according to my specifications. He was friendly and attentive and although I did not find exactly what I was looking for, I did find a suitable vehicle at a reasonable price.

Ray,I

16 de nov. de 2015

great service , they will work with you. fair pricing , very happy with .

Bashar

11 de nov. de 2015

I can honestly say that this was my most pleasant and quickest transaction purchasing a car, having purchased BMW, Toyota and Honda but no salesman took care of us TRULY like salesman Velko Stamevski and the GM Marc. I would definitely come back and refer family and friends as my wife and I are greatful for the time, honesty, service and professionalism they offered us.

Bella

4 de nov. de 2015

I just leased my third Infiniti with Suburban Infiniti of Troy. Jesus Trujillo helped me with my last two leases. He is an outstanding salesperson, honest, and in my opinion, a very funny and personable man. I was actually considering leasing from another car manufacturer but because of both Jesus and the great performance of their vehicles I again am in another new Infiniti. Also, when you go there visit their cafe bar. They have the best tuna fish sandwich wraps!

rkassab921

3 de nov. de 2015

Just purchased my third infiniti this year. Great experience each and every time. Would definitely recommend this dealership to anyone looking for a good car at a fair price from a friendly and helpful staff.

john smith 2

3 de nov. de 2015

very pleased with the service I have received from Infiniti of Troy in both the deals I have done. Jesus Trujillo has always done a great job. I was getting my car serviced and walked out with a new car.

GRT in DET

25 de ago. de 2015

I just purchased my third car in a row from Suburban Infiniti of Troy. Jesus Trujillo is an excellent salesperson who went above and beyond to make my purchasing experiences most enjoyable. He worked extremely hard to find the exact car I wanted and did everything in his power to make sure I was happy. I couldn't ask for a more reliable sales consultant than Jesus. Over the last six years, I have also taken my cars to Suburban for all service needs and have found them to be friendly, efficient, and fair. All in all, I have nothing but great things to say about this dealership.

Kk

16 de ago. de 2015

I helped my godson find a safe, reliable used car for his college years. Everyone at the dealership was helpful, upfront and understood about wanting to ensure safety and reliability to a young adult striking it out on his own for the first time. I am grateful.

krystina b

6 de ago. de 2015

dealership: Suburban Infiniti of Troy sales representative's name: Daniel Stroinski

MaryV RN

4 de ago. de 2015

This is an amendment to my previous review regarding my Outstanding Purchase Experience, in which I misspelled Dan's name. His service was exceptional, and absolutely deserves all the credit and recognition for making my purchasing experience a positive one. Thanks again, Dan - and sorry about the type-o.

Luisa

21 de jun. de 2015

I LOVE my new Infiniti Q50! It has amazing technology. Jesus Trujillo was my sales person who was very helpful. I received a good deal on a brand new 2014 Q50.

kuku74

11 de may. de 2015

Over the last months and a half I kept going back to the dealer looking at QX56 and QX60s. I had many questions and I was very picky about trying to find the perfect car for my wife. Patrick McCaw was very patient and accommodating, he answered all my questions and was welcoming every time I walked into the dealer. At other dealers after a couple of visits the sales folks would ignore and not answer the questions. Patrick kept me up to date on any vehicles that they got in their inventory or at their sister dealership. When finally he found the one I was looking for he immediately contacted me, I was on vacation, I told him I was interested he connected me with his Manager Marc that was also very accommodating and he held the car for me for a week until I returned from vacation. When I got back he brought the car to my house for my wife to check out and see if we can fit it into the garage. I have had 10 cars in the last 13 years from Lexuss Chrysler, VW, GMs and dealt with many dealers, I have to say by far my best experience thus far. I am happy with the deal, the car and the service. I highly recommend them.Thank you Patrick and Marc.

Patrick Mccaw, Marc Sturm

11 de may. de 2015

Over the last months and a half I kept going back to the dealer looking at QX56 and QX60s. I had many questions and I was very picky about trying to find the perfect car for my wife. Patrick McCaw was very patient and accommodating, he answered all my questions and was welcoming every time I walked into the dealer. At other dealers after a couple of visits the sales folks would ignore and not answer the questions. Patrick kept me up to date on any vehicles that they got in their inventory or at their sister dealership. When finally he found the one I was looking for he immediately contacted me, I was on vacation, I told him I was interested he connected me with his Manager Marc that was also very accommodating and he held the car for me for a week until I returned from vacation. When I got back he brought the car to my house for my wife to check out and see if we can fit it into the garage. I have had 10 cars in the last 13 years from Lexuss Chrysler, VW, GMs and dealt with many dealers, I have to say by far my best experience thus far. I am happy with the deal, the car and the service. I highly recommend them. Thank you Patrick and Marc.

Erlyb

22 de abr. de 2015

Purchased a CPO QX56 (my Big Bertha), with the help of salesperson Patrick McCaw. Patrick was helpful, patient, and went above and beyond the call of service in the purchase process. If you want a person knowledgeable about vehicle technology & features, and a no pressure purchase experience, you should shop at Suburban Infiniti of Troy and request Patrick. This was my second Infiniti purchase, and the experience at Suburban Infiniti of Troy was even better than my first purchase, a new G35 from Suburban Infiniti of Novi in 2004. My auto service has been great through the years as well. L.J. at Novi and Lisa at Troy

ReShawn

17 de abr. de 2015

The dealership and the vehicles alone, are gorgeous. After the vehicle I initially wanted was sold, Dan Stroinski did all he could to help find me another vehicle. Dan was amazing. He was friendly, had great customer service and allowed me to contact him whenever, even on his days off. I would highly recommend Suburban Infiniti - Troy. Now, my mom wants to drive my car more than me. LOL.

mikeradke

27 de mar. de 2015

My Salesperson Dan Stroinski went above the call of duty to assist me in my purchase, helpful in every way,i would recommend him to my family and friends. Comparative pricing and rates and a friendly staff . I had a stress free delivery.

NewQ50

25 de mar. de 2015

Allowed to proceed at my own pace. No pressure - just good information and suggestions. Genuinely friendly salesman and staff.

Sharon from Petoskey

22 de mar. de 2015

Patrick McCaw was our salesman and what a great experience we had with him. He walked us through the entire purchase process and was available to us 24 hours-7. We wanted a used QX80 to accommodate our hockey family needs and Patrick was determined to find us a pre-owned SUV that we could afford and that had low miles. If you are reading this review and you know a hockey mom, then you can understand why QX-80 was on my wish list. Thank you Patrick for making my dream come true.

jjnelson81

25 de feb. de 2015

Pat had an uphill battle with us... we left another Infiniti dealer that did not meet our service expectations.Pat understands that consumers buy differently today, it is not 1950 and most do not want to spend all day hearing about the vehicle. Many consumers know what they want. He took my short synopsis of features, identified 3 vehicles that met our needs and he RAN to get each on parked on the curb near the show room.We told the team what we wanted for our trade and the payments we wanted and they met them. The entire selection process was less than an hour, they detailed the vehicle while we ran some errands and the signing process was 20 minutes. If you are in the market for a new Infiniti, go see Pat and the team, you won't be disappointed!

jjnelson

25 de feb. de 2015

Pat had an uphill battle with us... we left another Infiniti dealer that did not meet our service expectations. Pat understands that consumers buy differently today, it is not 1950 and most do not want to spend all day hearing about the vehicle. Many consumers know what they want. He took my short synopsis of features, identified 3 vehicles that met our needs and he RAN to get each on parked on the curb near the show room. We told the team what we wanted for our trade and the payments we wanted and they met them. The entire selection process was less than an hour, they detailed the vehicle while we ran some errands and the signing process was 20 minutes. If you are in the market for a new Infiniti, go see Pat McCaw and the team, you won't be disappointed!

Paul

18 de feb. de 2015

Found my 4 Runner on line via Suburban's website. The site is well organized. Contacted the dealership via email and was promptly contacted, and professionally treated. Dan Stroinski had to work very hard for me to get a loan and after multiple attempts we got the deal that worked. I really appreciated his help and now my family has a great reliable car to drive in. When it looked like I could not get this vehicle and we discussed others, Dan was very honest about the quality of the other vehicles that were in my price range and not finding a suitable match, went to work on the 4 runner and got the deal done. My next vehicle, i will purchase from Dan .

TimTaylor

12 de feb. de 2015

I purchased my first Infiniti here in August. Patrick McCaw was my salesman and was quite friendly and extremely knowledgeable about the cars. I liked Patrick because he was smart enough to know what he didn't know and did not BS me. If he didn't know the answer, he bent over backwards to get it to me. The rest of the staff there is friendly and the finance department was extremely professional too.

kconnelly

10 de feb. de 2015

Everyone at the location provided excellent support for me. I was ultimately impressed with the service provided by Pat McCaw as well, who was my sales person. His vast knowledge of his brand made my buying decision a simple one.

MI

6 de feb. de 2015

Our QX56/2013 is covered under warranty that includes pick & drop of our vehicle. Our vehicle was in for service 2 months ago since the service light lit up. Car was picked up but according to ur service dept : Lisa 248-731-3324 they could not figure out what was wrong & finally after 4-5 weeks we got our QX56 back. Right after 3 days the service light lit up again & Lisa was out on a vacation & left Jeffrey to deal with. It has been more than 3 weeks & Jeffrey was not able to arrange a pick up. Last time we spoke to them was on Feb,4,2015 & the excuse is that the service center has no driver & we are looking forward to hire one soon......That is ridiculous that a company that big can give a lame excuse like that....Hoping some one would help....Hopefully this would be our last infinity buy....We certainly do regret switching from Lexus.

Paul A.

5 de feb. de 2015

Came into the dealership since my G37x lease was up soon. Was greeted immediately and Patrick McCaw, one of their sales consultants was able to help me out. They made some suggestions on some newer options that I would be interested in and I ended up leasing a newer vehicle with more features that I am happy with.

Kingfisher

16 de ene. de 2015

I would say I you ever want to buy a car at any Subarban parking lot go to Subarban ifiniti. I bought a used 2006 Acura TL in 2013. Dan was the employee who helped me. He is the best guy very honest. Not about money. he spoke to his management to get me the car for a cheaper price. I couldn't believe it. Yeah he told me that I can choose any used car on any Subarban parking lot. I have chosen car and also price too lol. He spoke to his management to get this car for me for my price. He is the best.

MsTruIndeed

15 de ene. de 2015

Thank You Dan (Suburban Infinity of Troy) for making this happen. I walked in exhausted from visiting dealer after dealer. When I walked into Suburban Dealer, I met Dan who stayed with me until I found the vehicle of my dreams, at the price I could afford - at the interest rate I never thought was possible. Dan made it happen. I would highly recommend you go see Dan. If you think your credit is not good enough or its been ran several times by several mediocre Dealerships, I guarantee, Dan wont let you walk away ..."YOU WILL DRIVE AWAY"

Jim

8 de ene. de 2015

I had a great experience with dealership. I live on the west side of town, so it was long drive to this dealership, but well worth the journey. They couldn't find the car at 1st that i came to test drive, but due diligence by my salesperson and the car was found. It was late in the day and it didn't look like the deal would get done once a price was agreed upon. Low and behold I walked out that same evening with keys in hand. Thanks to all who made this possible. My daughter loves the car.

Mike Radgens

19 de dic. de 2014

Very good service. Dealt with Pat Mccaw. He found the car I've been looking for and was very understanding keeping the car in the price range I could afford . Took a week and half to find my car. Emailing constantly whenever a new car would show up that he thought I would be interested in. Amazing customer service from Him and would /will recommend any close friends or family members in the future that are looking for a new/ used car to go through him .

Joe jackson

3 de nov. de 2014

The service we had was excellent, Pat was able to help us get into a car we really enjoyed and could afford. He is one to help the people of all price range. We could have asked for better service from infinity of Troy.

Dan Thomas

24 de oct. de 2014

In October 2014 I had a great experience at Suburban Infinity of Troy, from the sales guide to the Manager Marc and financer Rick. I was referred to sales guide Pat McCaw and he worked very hard to help me select a great vehicle. He first provided me with a list of 10 different certified vehicles and we worked the list down to 3. Even though the 3 vehicles were located at their other dealerships, Pat took me to the other dealership and was concerned about getting me the right car. He spent the time going over each car and the options each had and he made sure I was happy with the one I bought. Each time I went into the Infinity of Troy dealership, everyone greeted me with a smile and asked how I was doing. Even though the vehicle I bought had a warranty, I purchase an additional warranty because the price and coverage was great and the best deal. I checked around on the pricing and I couldn't beat it and the best thing about it was, the warranty is transferable and prorated if I don't use all of it, I get a refund! If you need a vehicle and you want someone who is dedicated in getting you the vehicle you need at a good price and no games, Pat at Infinity is your guy !!! Thanks for your help, Pat I will be back! Dan Thomas

mclendon313

8 de sep. de 2014

I resently inquiered about a car I pulled up on the internet. It was a 2006 BMW 6-SERIES 650CI 2dr Cpe., for $24,075 with 62,454 miles, not bad. for a used car. My sales person (Nick) was really trying to work with me, but everytime he had to ask his manager for permission for any requests, it wasn't favorable. I felt that his manager did not want to sale the car. I was pre-approved by my Credit Union, but after informing them of what happen. The Credit union informed me that I may have been profile by the dealership. So now I feel like they don't want me to have the car, that I really liked, its OK. The internet has lost of BMW cars to look at.

AMJ041513

15 de ago. de 2014

I had the pleasure of working with the General Sales Manager, Marc Sturm at the Infinity of Troy dealership. He was respectful, kind and personable while working with me and I cannot speak highly enough of Mr. Sturm. For anyone looking for an exceptional customer experience during the car buying/leasing process, go see Marc at Infinity of Troy - he was the BEST! Thank you, Marc - YOU ROCK!

Steve

5 de jun. de 2014

Regarding the response from Suburban Infiniti. The sales department staff that I had contact with did not respond in this matter described in their reply of May 27. The response of May 27 is an attempt to spin and reimage the actual events. No sales department staff contacted me to disclose the removal of CPO status even after I had told them that I'd be driving 140 miles to their dealership the next day. As I stated in my review of May 24, I found the change myself and contacted them and pointed out the change. Both staff members behaved as if that was news to them and didn't know the status had changed nor who had changed it. To state as they did in their May 27 reply that "we quickly corrected and then advised you of shortly after your inquiry." is an complete fabrication and further diminishes the credibility of Suburban Infiniti.

Steve

24 de may. de 2014

I found a used CPO vehicle Suburban Infiniti of Troy was marketing on cars.com. I confirmed with one of their sales personnel during two separate phone conversations that it was in fact being sold as a CPO. I made it clear that I was only looking for a CPO vehicle, the salesman acknowledged that requirement. I planned to drive about 280 miles (round trip) the next day to look at and very likely purchase the car. The evening before I re-checked their advertisement to review it with my wife, at that point I noticed that during the previous 6 hours the "sellers notes" had been completely changed, their little story about the car was totally different and the CPO status had been completely removed, however the price had not been lowered. The following conversation with two different members of their sales department ended with neither admitting responsibility or even acknowledging what had taken place. This would have been a massive issue had their little game been sprung on me after I had drove to their showroom only have to turn around and drive back home. Clearly a very disappointing throw-back to some old school auto sales tactics.

Ragababian

19 de may. de 2014

My long and protracted journey on the in internet to locate and purchase a SAAB finally came to a very exciting and successful climax at the hands of Suburban Infinity in Troy Michigan. Searching nationally often increases your odds of finding your perfect auto. But, being unable to test drive or sit in your selected auto can be a tricky part of your purchase. You need to rely on the Dealership to be honest and depict the condition of the vehicle accurately.My experience with Suburban Infinity was more than satisfying. I found their salespeople to be friendly, knowledgeable and willing to "go the extra mile" to make sure I felt comfortable with my purchase.Being a large and multi-locational dealership was a big factor in my feeling comfortable with buying an auto I could not see from them.They indicated all their previously owned vehicles are put through an extensive series of tests to check on the relative condition of the vehicle. Hearing a significant number of vehicles do not pass and are shipped away was reassuring. Also, when I asked how this vehicle faired, I was sent the actual report detailing the dealerships assessment and indicating the repairs that were completed prior to its being placed out on their lot for sale. I saw that they actually invested over $500 dollars into the vehicle to fix or repair these items. I was impressed...All of their descriptions and facts were verified as accurate when my vehicle arrived and I could take a closer look myself.I found buying a pre-owned vehicle in Michigan and having it shipped to my home in Connecticut was very easy to accomplish, thanks to the seasoned pros at Suburban. My salesman Dan Syroinski and his colleague Lakya Turner were really a pleasure to work with.

bross1051

21 de abr. de 2014

Today I leased a 2014 Infinity AWD Premium from Surburban Infinity in Troy Mich. I'd been procrastinating going out to lease a new car as my current lease terminates in under 30 days.However, Duane Hill greeted me in such a disarming, comfortable, fashion he actual made the experience very easy & I was made to feel lierally at home.His professionalism was awesome he was so informative he knew every nuiance of the car its performance, its features he was awesome.The sales manager Marc Sturm gave me everything I bargained for the word NO doesn't exist at Suburban Infinity! If I can be brutally honest I never expected my looking for a new car to be such a SLAM DUNK! I will recommend Suburban to all my friends and family!

Kopp

9 de abr. de 2014

Dan went out of his way to make my daughter's first big purchase a memorable one! She is so happy with her red Ford Focus, it is just what she wanted. She is also starting to establish credit for the first time. Dan was patient, answered all of her questions (as well as mine) and also offered some very good advice. We would definitely recommend this dealership and Dan specifically. In fact, we already have.

kdirksen

21 de feb. de 2014

I have now leased 2 Infiniti vehicles and have had a fantastic experience during the sales process both times. In addition, the service at Suburban is convenient, flexible and reasonable. I highly recommend Infiniti and Suburban to anyone considering an upscale sedan.

Mike B.

19 de sep. de 2013

Great service. Purchased the car and sales staff were very friendly and gave a great deal on the car. Service staff is friendly and professional. Had an issue where they ordered the wrong part but manager called to apologize and took the car in promptly to service the vehicle. Always an excellent job from the mechanics. Highly recommended.

Rosloyoy5

13 de sep. de 2013

Great service. Purchased the car and sales staff were very friendly and gave a great deal on the car. Service staff is friendly and professional. Had an issue where they ordered the wrong part but manager called to apologize and took the car in promptly to service the vehicle. Always an excellent job from the mechanics. Highly recommended.

Nader

10 de sep. de 2013

just purchased today a used car (2011 Acura MDX) from this dealer, all what I can say is, I have never seen such a great service and nice people as the people work there. Mark, Dan, and Rick all of them helped me getting the best deal ever for my trade-in and a great deal on the MDX...highly recommended for their honest, and for their great customer service...the best experience ever. thank you guys for making me and my family so happy.

poornimamasilamonystanns

31 de jul. de 2013

I am on an International student Visa, Dan Stroinski understood my situation about the time involved in getting a loan approved. He was co-operative, patient and friendly.

TyroneBrown

28 de jun. de 2013

I had arranged for recall service on my vehicle and Mr. Tatum scheduled my appointment over the phone. When I arrived I was greeted at the door and promptly taken care of. Mr. Tatum insured that my vehicle was serviced right away and I also received a complimentary oil change. I'll continue to support this dealership.

glousterr

23 de may. de 2013

Matt Hellebuyck and Marc Sturm were a pleasure to deal with and helped me purchase the exact JX35 I wanted. I live close to another highline luxury car dealer but had a much better experience with Suburban Infiniti of Troy. I will definitely buy another Infiniti from Matt again.

Len Griffin

27 de nov. de 2012

Jesus Trujillo was very easy to deal with. He presented the car very throughly with details on specifications and options. Jesus was very professional and was a positive influence in the overall car purchase. I reccommend Jesus and the dealership in total.

Fly girl 1

31 de dic. de 2011

I was very impressed when I arrived to the dealership the suv was cleaned and Mike was very knowledgeable of the vehicle ! Mike made the transition from a car to suv exciting ! The entire staff greet you with a warm smile and welcome that is hard to get during the holidays due to the fact most retail and sales personal is exhausted . I also want to thank Marc and Devin for my my experience a very relaxing and no pressure experience ! I would definetly refer Mike, Marc and Devin to future car buyers !!Jacqueline M .

arunakr

30 de dic. de 2011

I brought a used Nissan Altima a couple of days back from Suburban Infinity of Troy. Gary Davis helped me with this deal and he was very good, helpful, sincere and honest in all of his transactions. He brought this veichle for me from Farmignton Hills, went through all of the details with me so patiently, sent me the email with carfax details within 5 minutes and so many other things. It was just due to Gary that I brought this veichle. There were times when I thought I will walk away from this, but it was Gary's great work that kept me going through those times. Mark was kind enough to sponsor my lunch and if it took me more time was willing to pay for dinner as well! :) The guys at Suburban Infiniti of Troy (especially Gary Davis) are very good. Would recomend them all the time.

2011carbuyer

11 de dic. de 2011

We have been in the market for two different cars, and after doing extensive research, we had pretty much decided on getting the Infiniti FX-35 as well as the Infiniti G-37 sedan. Having already driven the first one, I came in to test-drive the G-sedan. I'm sorry to say, but I was TURNED OFF COMPLETELY by the following experience of dealing with Nick Kroll, a "salesman" with all the charm of a hammerhead shark. When I came in (late afternoon on a weekday), I looked around the showroom and saw that there were only 2 salespeople on the sales floor. No big deal, because they have offices on the 2nd floor (it's actually a very nice looking showroom) so I figured the rest of the staff were upstairs or something. One salesperson was busy in his office with a young couple, but the other was just sitting at his computer doing nothing in particular. He saw me, yet still did nothing. After about a minute of me standing there looking around (and periodically into his office in particular), he finally got up and I thought he was finally coming out to greet me. Instead, when he came out of his office, he just started walked the other way. About a minute later, he came back with a paper in his hand. Again, as he returned to his office, we made eye contact and by this point, it was abundantly clear that I was standing out there on my own and that there was no other salesperson out there. He didn't approach to help. He didn't acknowledge me. He didn't even smile. He just went back into his office and sat at his desk. He could have made me happy even by simply telling me something to the effect of being busy in the middle of something but that if I waited a moment, someone else could come out and help me. Nothing of the sort. By this point, I was fairly shocked by how brazenly I was being ignored. After about 2 more minutes standing there all alone, I walked over to his office and asked if he might be able to please help me. Mr Kroll then rolled his eyes, and let out an intentionally audible sigh before reluctantly talking to me. He didn't introduce himself (I only learned his name by looking at his business cards ... which he did not offer me!). He didn't ask my name or shake my hand. What a first impression!!!I won't go into details about the rest of my encounter with Mr Kroll, but needlessly to say, the remainder of our interaction was entirely in keeping with the first impression that he made. He was rude, belittling, and dismissive. I honestly believe that he felt he was doing me a huge favour by talking to me. I want to let the dealership and everyone know that my experience was SOOOO bad, that I ABSOLUTELY refuse to buy a car from this dealership. Moreover, I know that the Infiniti dealership in Novi is also under the same ownership, and so on principle, I will refuse to buy from them also. Listen, I acknowledge that Nick Kroll may be just one bad apple in the bunch, and I honestly can't say that I had any interactions with anyone else. Some might say that it's not fair that I punish the entire dealership because of Mr Kroll's poor actions & attitude. On the other hand, I'm sending a clear message that I refuse to do business with an organization that would hire such a person. I came in later to complain to the manager, but he wasn't there. The other salesperson told me that this was not the first time Nick has been overtly rude to a customer, and that he's known for that. That is COMPLETELY UNACCEPTABLE. When you sell cars, you work in the sales and service industry. Note the word 'service'. That is especially true when you work for a company like Infiniti that charges premium prices for their products. If it was common knowledge that Mr Kroll behaves like that repeatedly with customers, I believe that he should be let go. It would be one thing if he was a stellar employee who was just having a 'bad day'. As consumers, we vote with our dollars, and I am making my voice heard. If ANYONE who works with/for the Suburban Infiniti group reads this, know that YOUR COMPANY LOST OUT ON THE SALE OF 2 PREMIUM AUTOMOBILES because of Nick Kroll. FURTHERMORE, you lost the chance of forming a relationship with someone who would very likely have become a life-long customer and advocate of the dealership, had my experience been positive. As with everything in life, I do my best to find a silver-lining. This came during the moment when Mr Kroll left the room. It was at that point that I looked across his desk, and there next to his computer, was a large notebook. It was open to a page in the middle with only 2 things written. I can't remember what the 2nd thing was, but the first item was "Treat everyone like a human." The word "everyone" was underlined twice. I actually started laughing out loud. I don't know what's funnier (yet so sad at the same time). The fact that he was acting in the complete opposite way of this sentiment, or the fact that someone actually needs to be reminded to treat other people like .. well, people.

Veradayrizer

22 de nov. de 2011

I had a warning light show up on the dashboard. Low tire pressure so I stopped in without an appointment. They took care of it within 20 minutes. I had a screw imbedded in the tire they removed it and patched it. They also washed my car. The best part they didn't even charge me for it. It was professional and friendly.I love my Infiniti!

MMaison

31 de oct. de 2011

My man at Suburban is Mike Hanlon. From the moment I walked into the dealership he was attentive to my needs, and showed a great deal of patience in assisting me in my selection. I got the feeling from talking with Mike that he was a "straight shooter" and his advice appeared sound and credible to me. My interactions with the other people-Bob, the used car manager, and Mike Smith also was consistently professional and very helpful. I assured them that I would be sending people to buy a car from them with no reservations whatsoever. I feel that if the people I refer are treated as I was, it will make the process very satisfying and easy. Good job fellas, I'll likely be buying my next car from you as well!

Bill Marshall

31 de oct. de 2011

Mike was great to work with. Even though the dealership was over 30 miles away, they made sure we were satisfied and would be doing all of our business there.I highly recommend this dealership and we will be sure to be going back for our next purchase.

Kitachi

25 de oct. de 2011

I normally do not deal with dealerships, but this was a special case. Suburban Infiniti of Troy had the car I had been looking for, a 2006 Pontiac GTO. I hit the button on the website to inquire about the vehicle. In less than 24 hours I had almost all of my questions answered and my mind at rest. I called Mike Hanlon and asked about financing, I let him know that this would be the my first car ever purchased from a dealership and he was more than happy to make my time worth while. I filled out the online form for financing and in a couple of hours he called back and said I was approved. Next came the hard part, I live in Huntsville, Alabama. Michigan is over a 600 mile trip one way. I asked about what would need to happen for the vehicle and Mike Hanlon gladly told me 500$ would hold the car for 24 hours, but I needed longer. I put 1000$ down for the vehicle and Mike gladly told me that the vehicle would be held until I got there. The trip was planned and a week later me and my fiance hit the road for Michigan, weary of what to expect from a dealer made it a nervous trip. 11 hours later and we were there, I parked next to the GTO and a smile went from ear to ear. We went inside and asked for Mike and there he was asking each and every one of my many questions. I inspected the car for well over 45 minutes, gave Mike some "fun facts" for his next GTO sale and he handed me the keys for a test drive. Came back and we headed inside to fill out the paperwork, I was leaving with that car. Sat down and everything that I had questions for Mike had answers. They even gave me a copy of the work that was done on the car prior to them selling it to me. Mike left and another guy helped us out with filling out the financing paperwork. Within an hour we were in and out in the car I had waited forever on. When dealing with sales Mike Hanlon is the guy to go to. He reminds me fondly of Chris Farley.. Strange. Mike Hanlon had all of my paperwork ready to do and all together when we arrived. All we had to do is listen to the financing guy and sign some papers and we were out of there. Thanks Mike! You made my experience with a dealer more than enjoyable.

juicelady

25 de oct. de 2011

Mike Hanlon was very professional, wonderful to get to know and deal with. Both he and Bob White are "good people" and very knowledgeable. Mike sold my son a vehicle first. He treated us like family from the very beginning. Mike doesn't hard sell you. He genuinely cares about placing you in the right vehicle to suit your needs. The experience with the entire Suburban Infiniti staff was so refreshing with my son's purchase, I returned a couple of weeks later and purchased a vehicle for myself. I had no clue as to what type of vehicle I wanted. Having already developed a relationship with Mike and Bob, Mike picked out a vehicle for me. He said, "you'll love it". He was right. I did and still do love it! These guys are great! Their cars are clean and dependable. I will return to them for all of my future purchases. I am happy to tell anyone shopping for a vehicle to go visit Mike and Bob at Suburban Infiniti in Troy, and tell them the "Juice Lady" sent you.

nalewismd

28 de may. de 2011

I leased a 2011 Infiniti G37x Coupe from this dealership in March. Included as part of the monthly payment in the lease is a fee for shipping the car to Los Angeles, CA. I was told this is no problem, and to just call the salesperson when I was ready to ship the car. Now that I am trying to move, the staff has been useless. I called on Monday of this week to let them know my move date and that I needed the car picked up June 1. I called again Thursday after not hearing anything back, and was put straight into voicemail. I left a message for Devin Adams. No return call. I then called Marc Sturm on Friday morning to make him aware of my situation. I noticed 5pm rolled around and I still hadn't gotten a call back, so I called again. Straight to voice mail. Called back again and asked the receptionist to go find Marc. Now it is memorial day weekend, and I still have no confirmation of when the car will be picked up for shipping. The exact position I did not want to be in: trying to get something done over a holiday weekend. The bottom line is these guys are focused on SELLING cars, but don't expect much out of them beyond that. They are worthless.

smithd602

22 de ene. de 2011

They answered all of my questions and took the time to explain why the Infiniti prodouct was worth my consideration. they also took the time to make sure the vehicle I was interested in was avaialble for me to test drive and show me why this vehicle fit my nees better than the rest.

jmonsere

9 de ago. de 2010

The experience of buying our first chrysler vehicle was great! I couldn't of asked for any better customer service and care. I would definitly come back to this dealership again. The only thing I would of changed was we were never asked how long of financing we wanted before the paperwork was processed at time of delievery. Now we are stuck with a 5 year loan when we only wanted 3 year loan.