May1959

4 de may. de 2016

Great service! I felt welcomed and appreciated as a customer. Overall an amazing experience. I would highly recommend. This is the best dealership service I have ever seen. Excellent salesman.

Jorge Garcia MX

28 de abr. de 2016

Thank You to Laith Zelfa for helping me and my wife find the right car for us to lease , was a very easy and enjoyable experience You do all to obtain the credit approve for the lease my wife and I appreciate all your support.

P.W.

23 de abr. de 2016

I purchased a 2016 Nissan Altma from Suburban Nissan in April. I walked in the showroom and greater with a young man with a huge friendly smile, Kyle. He was knowledgable as he guided me through the vehicle features without and and more more than patient with my questions. I was comfortable and at easy with the entire lease process. At each step of the process every employee I encounter was friendly, pleasant, and friendly. Thanks so much guys, it was fun, not to mention I love my car and having a ball driving it.

john512tc/1970

22 de abr. de 2016

Thank You to Laith Zelfa for helping me and my wife find the right car for us to lease , was a very easy and enjoyable experience , and Laith really explained all the processes and info about the new car.Again I want to thank you for your excellent service and salesmanship __ John & Pam Borgen

Dissatisfied Nissan owner

29 de mar. de 2016

Wait time is awful. After you buy and have an issue be prepared to be treated like xxxx. No one calls you back regardless of how many messages you leave. "Managers" are useless as well and also never call back. You have to physically go in and even then you will sit and wait atleast an hour before being told they will be with you soon. Never, ever again. Useless staff and Nissan North America was even less helpful with issues. Needless to say my issues are still not resolved 6 months later AND they still owe me money.

MSU 1969 grad

15 de mar. de 2016

I renewed my lease from a 2013 to 2016 Nissan Altima at Nissan of Troy. The professional help from the sales staff of Kyle Torkler and Kevin Morrison is appreciated. I had a good experience at this dealership.

Umarahmed42

9 de mar. de 2016

This dealership was very helpful in getting me the car I wanted. They answered all of the questions that I had and provided great assistance in the process.

sunseeker

2 de mar. de 2016

everyone was most helpful. kyle and kevin made it a most pleasant experience. it could not have gone easier.i appreciated the delivery and the time kyle took to demonstrate all features of the car.i would recommend both of them to anyone.

CaffeineCrash

20 de feb. de 2016

Everything was great, hassle free, had no problems with anything. Anthony Sadosky was great and I recommend him for all your Nissan needs in the future.

Amss

17 de feb. de 2016

Great salesperson who take their times with customers. My salesman Jermaine Phill was very nice, friendly and very helpful. I would definitely recommend them to people.

steerway123

10 de feb. de 2016

Our experience was painless thanks to our great salesman Joe Claiborne and the rest of the staff. We have been very happy so far with our purchase.

RON123

10 de feb. de 2016

Joe Claiborne the salesman was great. He answered all my questions and didn't rush me. I bought a 2006 Grand Prix and I am very happy with the car I bought.. Thank you Ronal Turner

Cassandra

5 de feb. de 2016

My salesman Kyle Torkler was very knowledgeable and helpful. He answered all of our questions. He was extremely professional and friendly at the same time. I am glad to have met him and look forward to enjoying my new Murano.Thanks Surburban Nissan & Kyle Torkler

Rayofmi55

30 de ene. de 2016

Quicker than most new car sales, and very polite and friendly. New car sales are usually a pain because of all the upsales that come with it but this was painless!

Richard Brehler

26 de ene. de 2016

Joe Claiborne was friendly, personable, and very responsive to my questions. He managed to take me from Day One: Test Drive to Day Two: Drive It Home with minimal aggravation and red tape. Great experience!

kjpc

21 de ene. de 2016

Very helpful and friendly staff! I would for sure recommend this dealership to my family and friends. I will definitely continue doing business with them.

Gabas

17 de ene. de 2016

I had no problem to get mine new car. It was fast and I was very well attended by sales people. I recommend it for sure!

Matt

11 de ene. de 2016

Alot of people still have the Stigma about salesmen being pushy and trying to push a purchase on customers but Kyle was the complete opposite.He was attentive to your needs of what type of vehicle you wanted and worked with finance to get pricing that would fit in your budget.Usually I don't like dealing with salesmen but I would (and already have) recommend Kyle to my family members for future, he's easy to talk to yet still professional all at the same time.

rana16

8 de ene. de 2016

My mom and i were just browsing and we came 10 minutes before they closed. We ended up buying a lease within that 10 minutes. Laith was very helpful and so was Kevin, his manager! I have been a Nissan owner since 2008 and will continue to buy from Nissan!

Linda

4 de ene. de 2016

Kevin was very friendly and helpful also and made the experience very easy. Would definitely use this dealership again! Without him also, I may have went elsewhere.

Gene888

2 de ene. de 2016

Were very informative on the phone. All the staff I dealt with were friendly and answered all my questions in an honest and fair manner. The sale process was quick and professionally done. I was not pressured in any way. The used Rogue was as advertised on the dealership WEB site.

Ron

29 de dic. de 2015

Extremely poor service. No one greets when u stop by. People dont want ti sell cars. I waited 30 mins until i had to finally leave without seeing a si gle car. This is after i had a appointment.

jpetro01

28 de dic. de 2015

Kyle was very professional, experienced, and knew all about the Rogue we ended up leasing. Working with his coworkers, he helped us close the deal.

ntennen

8 de dic. de 2015

I received excellent service when taking my Murano in for an oil change, multi-point inspection and tire check. Was greeted by a very bright professional, Danna Unrue, who was very clear and prompt in describing what service my car needed. She also determined which coupon I had that would give me the best deal. They gave me a bottle of water while I waited and patched up my tire for free. And of course, I love that they wash the car before giving you the keys back. There were a lot of other cars there for service, yet I was in and out in less than one hour.I would highly recommend Suburban Nissan of Troy for service or purchasing a vehicle. I originally bought my 2009 Murano there and had a great experience with that as well (which says a lot!).Thank you!! Since we own two Nissans, we'll see you again soon!!

Cher 66

7 de dic. de 2015

my lease was ending I was thinking about leasing a different crossover Jermaine was very helpful he gave me a great deal and I even up grade! " I love my new Nissan"the dealership was excellent I will truly recommend the Suburban Nissan Dealership. Everyone there were so very helpful! Thank you??Cheryl

Malik12345

4 de dic. de 2015

I had great experience working with sales guy Kyle torkler. He is the most helping and efficient sales guy at Nissan suburban. Highly recemond his services

Domination0103

1 de dic. de 2015

I enjoyed my experience when leasing my new spectra from Suburban Nissan. The people were helpful and they tried to work with me when coming up with a deal. The car is great.

lovemynissan

1 de dic. de 2015

My lease was ending, and I was shopping different vehicles. Anthony at Suburban Nissan did a great job at showing me why I would love a new Nissan.

aly123

30 de nov. de 2015

Jermaine was very helpful with my lease. He was very informative and not pushy. We were able to come to a mutual agreement and I left feeling very satisfied. This is my second lease with Nissan. I love the Rogue. Not overjoyed by the black interior but I can live with it.

hiphopcr

29 de nov. de 2015

My lease was up and I was preparing myself for a drawn out process in figuring out my next lease or purchase option. Instead Jermaine got things moving in the direction I wanted, setting me up with a new vehicle with everything I wanted at the price I wanted. We were able to settle and test drive on my lunch break. It was easy and fast and Jermaine is as helpful as it gets.

G-Mom

24 de sep. de 2015

My husband and I decided to buy a Nissan for our home in AZ so we called the Suburban dealer in Troy. We have purchased all our cars through Suburban Cadillac and had great service. Jermaine and Chad or as I call them The Dream Team were outstanding they took care of every detail including making arrangements to transport our car to AZ for us. Jermaine went over the car with me and even set up my Bluetooth. You can bet I will refer family and friends to Jermaine and Suburban Collection.

happy customer

12 de ago. de 2015

I drove thru a pothole and my tire rim and tire was damaged. Thank God I signed up for the insurance which was recommended by Jermaine. I took my car in , Chris Lange called me constantly to tell me the status of the repair and at the end of the day my car was fixed and picked it up. Chris Lange was very helpful, thanks Jermaine for convincing me to sign up for the insurance, I did not pay a single dime. Thanks Nissan for theexcellent service.

honest_is_best

31 de jul. de 2015

The manager chris has no idea what he's doing. He should be removed. He has no people skills what so ever. I feel bad for the people who work under him.

blablabla13

10 de jul. de 2015

Went in for my first free oil change and 28 point inspection! Everything was smooth, everyone was great! I spent a total of 30 minutes for everything. I did however start to browse another vehicle while I was there for our second car. World recommend this to anyone looking for a car! :-)

harv

2 de jul. de 2015

Great treatment at the check-in desk from Danna. The shop manager took the time to point out the problems while my car was on the hoist. The repair was expensive but there was NO doubt in my mind after being shown and having the situation explained by George the chief machanic. Good people to deal with.

Jeff

30 de jun. de 2015

This was the first maintenance on my new 2015 Rogue and Suburban Nissan of Troy did not disappoint me. They accommodated my schedule acted professionally and finished my service in a timely manner.

good3n

30 de jun. de 2015

My first experience buying a car from a dealer couldn't of been better. They were helpful and honest about everything I needed to know. Rob Risse was the sales associate who helped me, and when I purchase another vehicle in the future, I will be back to see him. Highly recommend.

tjmoore735

21 de jun. de 2015

I brought my 2914 Altima in for an oil change and tire rotation. I had my dog with me and was greeted promptly when I arrived. My dog was not a problem he waited in the waiting room.Tim Moore

Alex

19 de jun. de 2015

I did not make an appointment for my service (it's a recall), but I also did my regular maintenance and rotation. It took me probably 40-45 mins of waiting, and they have a private area that I can sit in to do my work (with free wi-fi). Even though I didn't have chance to get a cup of coffee or water (it was out). Generally speaking, I enjoyed the service there.

Leilaharfouch1

22 de may. de 2015

Quick respond wonderful guy dif not buy but wish to do business in the future. I found a used car and bought it.There is a plan to buy in the future. Hope we can make business.

Ali

11 de may. de 2015

When I took my Nissan in for an oil change, recall, and tire rotation - I received excellent customer service and they were very quick. One of the salesman (not mine) even remembered me when I was in the waiting room and he remembered what car I purchased! The personal attention to customers is so refreshing in today's world - I would recommend this dealership to all my family and friends!!

shorty

10 de may. de 2015

My husband and I never thought we would driver off in a 2015 Nissan Rogue Jermaine gave us confidence in looking at a new vehicle Jermaine Phill is an awesome sales person. All the other dealers didn't give us options on buying or leasing but Jermaine did he worked with us he didn't push the issue jermaine was polite and very professional thank you so much Jermaine God Bless You

sibipoduval

7 de may. de 2015

Had really good experience with Suburban Nissan of Troy. The sales person Oleg Kovtun was really helpful. I traded my old car in for a Kia with very attractive finance.I would recommend this dealer to anybody who is looking for great service.Arun

Happy M

1 de may. de 2015

I had a completely amazing experience after being in a totally horrible car accident. I cannot see more about the service we received from Rob thank you

rooney

25 de abr. de 2015

They sell you xxxxxxxx, you get xxxxxxxx service and everybody is looking to squeeze money out of your pocket! I have canceled my extended warranty coverage for the nissan altima (used) and it has been 4 months and nothing is done about giving my money back. I have sold that vehicle and I still pay for the extended warranty. How does it make sense? I have been literally harassed by the dealer. I have made numerous trips down to the dealership but to no avail. They just dont want to give you your money back. No such delay while taking money from me huh?!?! I call from my cell phone and that dealer will not pick up my calls ever, which forces me to make that trip down. I call from a different unknown number and he picks it up on the 2nd ring, only to know that it is me bothering him again! Piece of xxxx, I strongly recommend not to deal with such losers! It is like I have to beg for my own money. Ridiculous treatment of customers!

family11

22 de abr. de 2015

They have plenty of stocks...I could choose the car what I need at that time.They also gave me the best deal that I wanted.

Brandnew

22 de abr. de 2015

They made the process so easy . Great salesperson . They work hard to make me happy . It was a very enjoyable experience I would highly recommend this dealership

Tad1967

21 de abr. de 2015

I had an excellent experience with Suburban Nissan of Troy and specifically, Jermaine. It was obvious from the start that customer service was his highest priority.

newcarbuyer

20 de abr. de 2015

I am always wary of sales people because they can be pretty pushy. However, Jermaine was very cordial and made me feel important without being overwhelmed about making such a big purchase. He walked me through all the ins and outs of car buying so that I was both comfortable and knowledgeable about my purchase. I would wholeheartedly recommend him to anyone else looking to purchase a Nissan.

danieleita

18 de abr. de 2015

While looking around for a new vehicle in January 2015, I also considered Nissan Altima as a good choice, so I went to Suburban Nissan dealership in Troy.Steve Growe was very patient (it was a cold day) and found the black Altima I was looking for. We both drove the car around the area and he explained to me all the features, some of them unique, of that car (especially the amazing fuel economy, the awesome front sits and the nice interiors).Steve spent some time with me going in details through the options (buy cash, financing, leasing). He is very competent, professional, friendly and he showed me a genuine will to accommodate my needs.I'd definitely recommend him to whoever is considering a Nissan.

Anup

18 de abr. de 2015

I have had great experience at the Dealership last Saturday. I owned a leased Nissan Rogue was toying with the idea of trading it with a New Sedan. I just went for an enquiry but ended up buying a New Altima! I was greeted by Kevin who got my Car was appraised on the spot and I was offered a great trade in offer. Kevin ran through the new inventory quickly helped me select the new Car within no time. I signed up the deal within a few hours and even got some freebies! Overall I found the Sales to be very knowledgeable and friendly guys with great Customer Orientation.I would definitely come back to the dealership to get the second car for my wife sometimes in near future

happy1

16 de abr. de 2015

Steve Growe was a wonderful help on my search for a new vehicle. He was a knowlegable and friendly salesman and provided me with all the info I needed to make a decision.

Msnikki178

13 de abr. de 2015

Joe Claiborne at Suburban Nissan/Imports of Troy located at 1800 Maplelawn is absolutely amazing! He was courteous, kind, informative, and he did what was best for me. I didn't feel pressured into purchasing a vehicle. He was able to work with my situation and accommodate my price range. I recommend Joe to anyone looking to purchase a new or used good car. Joe treated me like family. I can honestly say that I enjoy the vehicle I picked and I feel confident and safe with my children in the car! Thanks Joe for your time and patience!!

joanngp7

12 de abr. de 2015

I've been going to this dealership since 2009, and have had nothing but good experience with their service. This visit was exceptionally quick and I was out the door in no time.

krishna221989

31 de mar. de 2015

I have got 2015 Nissan Versa from this dealership and its an awesome deal.Thanks for everything.I would surely recommend this dealer ship to my friends and colleagues.

sudarsan432

28 de mar. de 2015

Oleg Kovtun offered very good service interms of explaining about the vehicle, financing, answered all our questions with lot of patience.Thanks a lot Oleg Kovtun for all your services.

Gary Tysar

27 de mar. de 2015

Joe Claiborne made buying the car a joy instead of a chore. He was very pleasant to work with, he did everything he could to help me out and simplify the experience.He gave me as much information regarding my purchase as he had available to him. He helped me obtain the vehicle I wanted within my budget without using pressure tactics. Joe took the stress out of the entire event. He was very honest and upfront. I would never hesitate to recommend Joe to anyone I know that is looking to purchase a vehicle. He treated me with respect and didn't try hard sale tactics. He is a down to earth guy that made me feel very comfortable. There was never a doubt he was trust worthy.Unfortunately, I can't say the same about the other gentlemen I believe he was the service manager I can't remember his name but he got involved and tried to use pressure tactics to get me to purchase a warranty. The service guy was so rude because I couldn't afford the warranty that he actually bordered on harassment.

Timothy Martin

20 de mar. de 2015

Joe Claiborne at Nissan of Troy made my car buying experience a breeze. Joe not only was able to help me find the right vehicle to fit my needs and my budget but he was able to do so without making me feel like I was pressured to make a purchase like I have felt with past salesman at other dealerships Joe has an honest approach and showed genuine concern for my needs and the needs of my family. If you're looking to purchase the right vehicle at the right price and don't want the hassle of being pressured into making a purchase that may not be the best for you and you want to be treated more like family than just another customer I highly recommend you go to Suburban Nissan of Troy and ask for Joe Claiborne

Eric Rogers

20 de mar. de 2015

Second time buying from Rob. Excellent experience. This guy works hard to get you into the right vehicle at the right price without pushing you at all. Takes all the stress out of purchasing a vehicle whether new or used. i drive over 30 plus miles and past numerous dealerships to buy from here due to quality of salesmenship. Thanks Rob again for being outstanding inyour field.

joe

13 de mar. de 2015

steve is such a down to earth guy that he made me feel comfortable in purchasing my first used/truck, I will definitely recommend him to all my friends and family.

me

10 de mar. de 2015

My experience with Joe Claiborne felt like I was working with family. I never felt rushed or pressured to make a sale, nor did I feel like the sale was his only concern. I appreciate the care, and quality of service Joe showed during my time at Nissan of Troy, I will definitely recommend his services.

Michelle

9 de mar. de 2015

Suburban Nissan was packed with buyers the day we went. Now we know why! We had looked at 4 different dealer lots, and more than 50 ads. Suburban Nissan BEAT the best price we found anywhere else. We purchased a used van so beautifully detailed it looked brand new, and they even replaced a missing remote and headsets for the DVD. That attention to detail and service and value will keep us coming back in the future. We highly recommend Tom Marvaso and the staff at Suburban Nissan.

JTVWEOS

26 de feb. de 2015

Steve Elich at Suburban Imports / Nissan was very helpful in getting me my new used VW EOS convertible. It was just what I was looking for and he made it easy! I would highly recommend him and Suburban Imports.

Jeffj54306

3 de feb. de 2015

Mike Lull did an amazing job. He is very personable, knowledgeable and helpful. Everything you want in a call salesman. Highly recommend him and the staff at Suburban Nissan of Troy.

Jebmom

31 de ene. de 2015

We came in for an oil change & Chris was able to get us in & out in a very short time! He was very professional & informative. Excellent service experience!

Alicia

31 de ene. de 2015

Everyone was very pleasant and helpful. Jermaine Phill went above and beyond to ensure that I had all the information I needed, allowed me to ask questions, and explained everything in great detail. He showed me all the features available in the car and set up my blue tooth for me. His personality is wonderful! He always has a smile and made me feel like I really mattered. I will definitely recommend Jermaine to my friends and family.

Dfry

29 de ene. de 2015

My entire experience was great! Steve Elich was extremely helpful with getting me a good price for my trade, and made the entire process as easy as possible. I will absolutely be back.

Arthur J Beer

25 de ene. de 2015

When I complained about the price of parts that had been installed at a service man's recommendation, the Service Manager, Chris Lange, called me and asked me to come back. He made sure that I was happy with the work done, and reduced the price. This dealership has always served me very satisfactorily, both sales and service, for the past ten years.

Aylaappelt

20 de ene. de 2015

Rob was so helpful and made my car buying experience much better than expected. He was very patient and accommodating throughout the whole entire process. I will definitely recommend this dealership to my family and friends.

mpousak

19 de ene. de 2015

We knew what vehicle we wanted and Steve Elich made it happen. Steve was very friendly and extremely attentive to our needs and requests. Steve's "low key" approach and positive attitude made the entire process easy and stress free. Keep up the good work Steve, Suburban Nissan of Troy is fortunate to have you representing them.Rock On and Hang Tough,Mike & Tracey Pousak

rnie

11 de ene. de 2015

Jermaine Phill helped me get out of my lease months early. He found exactly what I was looking for, and he made sure all of my needs were met.

Cmcg1

29 de dic. de 2014

I visited Suburban Nissan to have my 2012 Altima serviced a month before the lease was up. After a chat and a test drive with the 2015 Altima, Laith Zelfa won the bet and I drove off in my beautiful new chocolate brown Altima. Laith is wonderful. He does not behave like a "car salesman," but like a gentleman who knows how to make people feel welcomed and heard. This is my sixth Nissan and I continue to love the makes and models I have driven. Laith did a great job of keeping me a happy Nissan customer.

JLEE

24 de dic. de 2014

Went to the dealership to discuss my options in my lease as well to test drive the new Altima. Mike Lull and Che Shaydak was AWSOME! They were very attentive and friendly to me and gave me great options to choose from. I ended up getting a new Altima for Christmas!

Sheilad

24 de dic. de 2014

It started with sitting down with Che Shaydak, Sales Manager, who found the perfect car to Jermaine Phill finalizing everything and sending me away in my new perfect car. Jermaine was wonderful to work with, explained everything and made sure I understood. He was also funny and easy going. Which was awesome! The icing on the cake was how kind he was to my six year old.I can't say enough about the entire staff at Suburban Nissan. I can tell you - you'd be a fool not to ask to work with Jermaine and Che. They truly made this my best car leasing experience ever!!!

adamsfamily

23 de dic. de 2014

We came to the dealership to test drive a Nissan Altima. Rob Risse was very kind and friendly and knowledgeable about the product. He worked hard to get us the best deal for our trade-in. We thank the sales manager and staff for a pleasant buying experience.

Rjones4941

13 de dic. de 2014

Jermaine was excellent. He provided everything we needed. He made our car buying experience very easy. From the time we arrived until our departure he worked very hard to meet our needs.

Brendall240

9 de dic. de 2014

Upon arrival I was greeted by Jermaine Phill who was wonderful to work with. My car buying experience was fantastic. The vehicle I initially inquired about was not the vehicle I purchased, however, Jermaine was instrumental in making sure I was given enough information on both vehicles to assist me in making the best decision. I'm very pleased with my purchase and the quality of service rendered by Suburban Nissan of Troy. Thank you Jermaine.

sherrie.hubbellpeckham

3 de dic. de 2014

Great customer service and friendly staff. The experience was better then I have ever experienced when purchasing a car in the past. Thanks for the great service.

rdagnew

16 de nov. de 2014

Service we received was outstanding no pressure by Mr. Elich whom even stayed after hours to ensure we was totally satisfied at what we wanted.

emeier

17 de oct. de 2014

I worked with Steve Elich. He was such a great help to me and made my experience very pleasant.I will recommend him to family and friends buying a car.

Palwinder

27 de ago. de 2014

Our son was moving to Michigan to work and live for the next 4 years.We need to purchse a vehicle for his move and found a low milage pre-owned vehicle that was close to our budget. Speaking to Rob Risse over the phone from Canada we found him to be very professional. He took the time to provide all the details we needed to purchase the vehicle.He was extremely helpful and never rushed us or pressured us to complete the sale.We were at the same time dealing with several other dealerships in Michigan looking at similar vehicles. I found the other dealership vey pushy to complete the sale and also less informed about the products they were selling. Rob made the whole buying experience very stress free. We wired the money over and the vehicle was waiting for us when we arrived. The professional service we reiceved from Suburban Nissan of Troy was top class, Rob's was professional, attentive, and response. I would give this dealership 6 star out of 5 and would say if your looking for a new or pre-owned vehicle, Don't waste your time going anywhere else. !

rags1389

21 de ago. de 2014

I brought my Altima "13 in August 2013 and I had rattling issues which never got fixed in spite of working on it for more than a month on multiple issues. During the purchase, the finance manager convinced me to take the "Mechanical service contract" which was around 2200$ for 60 months. After 7 months, I decided to cancel the plan and get the refund. I applied for cancellation of the contract and have been chasing Suburban to get the refund of around 1800$. Its been 4 months and there has been no reply at all. It is so unfair on my part that I have to chase them every week to get my money back. Very unprofessional behavior. Very dissatisfied customer.

Joey3

3 de ago. de 2014

I had been with Honda for a number of years and was very happy with them, but I decided on a whim to test drive a Nissan Altima. It was hard for me to think about going from an extremely reliable car that I was very happy with to to a new and totally different manufacturer. I knew exactly what I was looking for. Steve Elich was my sales rep and he was extremely helpful. He convinced me that Altima was a great car. I test drove it, did my research, and felt that it indeed was a great car. The transaction process with Steve went very smoothly. He presented all of the options available to me. It has only been a week, but I feel I made the right decision and I am happy with my Altima.

tboynton

3 de ago. de 2014

Car buying these days depends mainly on how you are treated during the process. Since research is at your fingertips online, you can walk in informed and with options. The difference comes down to interactions dealership staff. People make the difference...oh the horror stories I could tell you about purchasing cars over the years as a woman of color...they would make you cringe. But Steve and his colleagues at Suburban of Troy completely changed the game and were fantastic. This experience was amazing and honestly, a breath of fresh air, far surpassing the seven other dealerships I visited during the process. Steve was knowledgable, kind and transparent about the entire process. Even people who weren't working with directly me were engaging and helpful. Steve took the time to figure out how we could both walk away with a good deal.You all have a client for life. I will go back to Steve and the Suburban folks the minute I'm ready to buy again. Am also recommending this group to all my circles of friends and family.

Jim1080000

27 de jul. de 2014

Rob Risse was very professional, attentive, and response throughout the entire buying process. I would recommend working with Rob when purchasing a new or used vehicle.

Sartom456

16 de jul. de 2014

Working with Tom was such a great experience. He made the process so easy- I would definitely recommend seeing him only. He's the best.

ashley.thomas.9615

15 de jul. de 2014

I recently Purchased a VW Bug (my dream car) I never thought it would be possible let alone affordable. I was currently in a lease and didn't think I'd be able to get out of it, but Tom Marvaso made it not only possible, but affordable. I'd recommend it to everyone I know :)

CraigU.

13 de jul. de 2014

This is my second time dealing with Suburban of Troy. First time was back in 07 with a used vehicle back when they had the Hummer dealership. I was back again the second time but at the Nissan dealership for a 2012 Buick Regal. For starters you can't beat their prices. I traveled all the way from Romulus for this vehicle. Through out the week I had been with 3-4 dealerships and no one really to help. I had been approved with capital one with a blank check and it seemed that all others wanted to run my credit to get me financed elsewhere. I know that with the capital one blank check it has strict guidelines. Luckily this 2012 fit all of them. So anyways Rob Risse was great even though it took most of his day just to deal with me to get me in this car. I can't replace his time spent with just one customer but it meant a lot when no other dealership would!!!! My wife has said that she will definitely comeback to refinance her vehicle with them in Feb 2015. I will refer anyone I know looking for a vehicle to these guys if they are willing to drive to Troy, more importantly to Rob Risse. When you can be a human and not just a sales machine. When you can be honest and tell it how it is and not lie or just say things just to get the sale...this is Rob. A great guy and above all a good sales man. I am one not to say that because I hate going to the dealership because people will say anything to get to buy this or get you into a car.

RamonRamon

6 de jun. de 2014

I got an Eos few weeeks a go, the process was very easy and the staff very friendly. I needed to come back for some situations with the vehicle, and I was surprised as the service of Steve and Amir was even still at the same level... no change when after I signed and received the car; rahter, support and very good follow up until the issue was closed.Thanks,

LesaBarron

19 de may. de 2014

I'm in the beginning stages of looking for a few car. I've been in a few times to See Michael Demas at the Dealership and really felt the need to write a review for him. He's really bent over backward to work with my oftentimes hectic schedule. I feel like he hears my concerns, and that he honestly wants to help me find the best car for my particular considerations. I would definitely recommend him as a salesman.

LauraW21

28 de abr. de 2014

I was looking to purchase a used car quickly but did not want to feel rushed into a decision. I had a very positive experience at Suburban Nissan of Troy and ended up with a car that had everything I want and was still right on point with my budget. I am very happy with my new purchase and with the service I received.

thurberw

19 de abr. de 2014

Let me begin this review by stating that I am a single woman who came to the Suburban Collection to buy a vehicle from a dealership for the very first time; with that said, I will say that I could not have asked for a better experience. Steve Elich, the gentleman who worked with me, was not only genuinely friendly and honest, but had gone out of his way days prior to my arrival to research and compile possible vehicle options. Never once did I feel pressured, manipulated or like I was being taken "for a ride" (no pun intended) regarding the quality, price and performance of the different vehicles. The same could also be said about the history and mechanical specs of the vehicles; everything was transparent and legit. Steve patiently answered all of my questions and after four long hours of poring over the options (sorry Steve) I went home with a car that I absolutely and completely love (a used 2012 Volkswagen Sportwagen TDI!) I left there feeling totally satisfied with my experience, and incredibly excited with my purchase! Thank you Steve!However it does not end there. Steve was wonderful to work with in the vehicle department, and then the finance department made what I assumed would be the most painful portion of the experience a walk in the park. Che Shaydak was equally as friendly and honest (and funny too:-)) and made the purchasing part a stress free and positive experience, which is typically unheard of. He went over every single detail of my purchase right down to the penny. Not only did I spend less money on the car than anticipated, I got more for my trade in than I had hoped! I was also able to get great warranties on the vehicle, again without going over my budget. Simply awesome. I STRONGLY recommend anyone who wants a great car buying experience to go in and see these guys, men and women alike!! They will go above and beyond for you and enjoy it while they do. Thank you Suburban Collection and Suburban Nissan, you have a customer for life.

Mrotko

14 de abr. de 2014

The gentlemen who took care of me at Suburban Nissan went above and beyond to find the right car for me at a price I could afford. I am more than please with the car and the service I received. Their cards are in my pocket to be handed to anyone I know who needs a new or used vehicle. Thanks you Gentlemen! You were great!Marilyn Rotko

Blackrogue

6 de abr. de 2014

Jermaine went over and above any expectation I ever had for a dealer. He was efficient and met all our needs. He worked quickly to get us the car we wanted at the price we agreed on. His follow up was superb and I would highly recommend him as your sales person at this dealer. I'll be back to see him for my next car. Thank you Jermaine for making our car purchase so smooth!

inbred

31 de mar. de 2014

This is my 17nth car, either leasing or buying outright. Steve was helpful, friendly, low pressure and very knowledgeable about the vehicle. He took only the time necessary to orient me to the vehicle and didn't waste my precious time. I appreciate that and, I would say, without reservation, that he exceeded my expectations.

karismile79

24 de mar. de 2014

Joe was very friendly. He was a warm and funny guy. The only thing that we didn't like was how long it took us to purchase the car. We were there almost 5 hours but other than that, it was great. Thank you Joe Lacey.

Bogsudnyvaib

19 de mar. de 2014

I'm very happy with my experience here. The truck I bought was older and had a few problems, which were fully disclosed. The dealership ended up fixing almost all of them with no extra cost to myself even though it was being sold "as is". Steve made the entire process simple and understandable. This was the first time I had to take a loan out on a vehicle and it couldn't have been easier.

nicholsj11

18 de mar. de 2014

Oleg was very helpful and knowledgeable of the vehicles i had looked at. He always called when he said he would, and was always available when i needed to get in contact. Even after the purchase was final he helped me become accustomed to some of the features specific to the car. I would recommend Oleg and this dealer.

Sudheer1

18 de mar. de 2014

I had a satisfactory and speedy response from my sales person, Oleg Zmiyov. The transaction was smooth and most provided most of the information to make a informed decision.

dgdavies

15 de mar. de 2014

I recently bought a 2008 SAAB 9-3 Aero from Suburban Imports of Troy. I have been looking to get this car for a long time and went to many other dealerships to purchase but to no avail. This purchase was very important to me because it was the first car I would finance. Steve Elich made this process as seamless as possible, he was very product knowledgeable, and provided an excellent overall customer service experience. I had a really crummy experience at another Suburban dealership out in Novi (Infiniti) that made me feel very uncomfortable and it felt like I was nothing more then a sale. Steve put me at ease with purchase and always inquired if I had any question and took care of any problems in a timely manner. I would highly recommend Steve Elich to all of my friends please keep up the good work!

GVet88

7 de mar. de 2014

I was on tight timing to buy a car for my son, and I was trying to do it remotely from another state. I was working with a dealer closer to my son's apartment, as I didn't want him to have to drive too far. The dealers were in the same Suburban family, so I thought they could leverage used cars from other Suburban metro dealers. However that didn't turn out to be too practical, given the time to shuttle vehicles. So I decided to work with their local stock and the local dealers wouldn't find cars to meet my price point, no matter how hard I tried. So with basically only days to go on my son's authorized rental, I decided to go direct to the Suburban Troy group direct. I found several cars right away that met my needs, and had my son drive them all in the same trip. Shira at Suburban Imports was very helpful, very responsive to my questions, and worked with me to get a test drive scheduled for when my son could be out there. Then Steve offered to pick my son up at the local rental car office ( didn't end up being necessary, but was nice), supplied extra pictures on the car, gave me wire transfer information, and did the whole transaction remotely. He also let me know what was serviced on the car. The sale went off without a hitch and I got the exact kind of car I wanted. Kudos to both Shira and Steve.

hullaballoo

27 de feb. de 2014

I really appreciated the treatment I received from Michael Demas. He always listened and helped me with what I needed. After I realized that the Fit was the car for me, instead of just thanking me, he made sure to refer me to another salesman at another store. He even personally called Suburban Honda to ensure I was treated right. Because of that, I've always recommended him to my friends.

MrGaunt

26 de feb. de 2014

I used to view car salesmen as being only slightly higher on the evolutionary ladder than stomach parasites, but I have to say, Michael has given me reason to reevaulate my opinion. I went in expecting the worst, but Mr. Demas was friendly without being overbearing, informative without being pushy, and actually *listened* to what *I* wanted. I cannot stress enough how refreshing it was to meet a sales associate who was warm and genuine and not a predatory fish with a fake smile plastered on his face. If every dealership had a Michael Demas in its employ, we could actually look forward to the car buying experience rather than with dread. I'll be back!

Inna_U

26 de feb. de 2014

Michael Demas is an amazing salesman; he worked with me and helped get me the best car for the price I can afford.Our family bought 3 cars working with Michael Demas and I recommend him to my BNI chapter.

Destinydorozan

26 de feb. de 2014

Michael is friendly and courteous. He was able to get me a great deal and some extras thrown in. I would definitely go to him again for a new car.

rharalson

26 de feb. de 2014

Steve Elich was very friendly and went out of his way to make sure that my experience was comfortable and simple.There was a small discrepency in the beginning, but Steve did everything in his power to correct the discrepency. Steve made sure that I was satisfied with my car purchase. The vehicle was very clean and neat and he presented the vehicle to me wonderfully. I would definitely recommend this dealership to my friends and family! Great job Steve Elich keep up the excellent work.

jmbunn1214

26 de feb. de 2014

From the moment I walked in the door the Steve made me feel welcome. I was treated with respect, and there was no pressure to buy or make a decision. I had a good experience overall.

longcal

25 de feb. de 2014

Michael Demas went above and beyond to help me get into a new Nissan Altman he was thoroughly with all the information regarding want is on the new car and all the different component , he work with his sales manager Che Shayak to get me a great price and a great deal. Che Shaydak also went above and beyond to help me get new winter floor mats and made sure I was sati field with everything. He was very nice and made me feel very welcome. I would come back to this dealer to get another car easily I am on my third car from that dealership.

KathleenJJ

24 de feb. de 2014

Michael Demas was recommended to me by a friend, and after using his services, I will go to no one else. Michael went above and beyond focusing on the car that I wanted, was knowledgeable on many car types and their features, organized several test-drives, negotiating a great price, and handled paperwork smoothly and very organized. He always put the customer first and took his time to answer all my questions fully. Hands down, the best buying experience ever. I'm looking forward to buying my next car from Michael. In the meantime, I've recommended Michael to everyone I know who's in search of a car.

mariemcgee

20 de feb. de 2014

Michael is an amazing salesman, he worked with me and helped get me the best price he could. I've given out his card numerous times to my friends looking to get a new car.

pablito6464

15 de feb. de 2014

Mr. Lull treats us so pro ... We received the right answers to all of our questions. My family promises to recommend this dealership to our friends.

amcconachie

14 de feb. de 2014

My son is a graduate student and had a car accident that totaled his car. We had to replace his car quickly. We came into the Suburban dealership because it was recommended by a friend. We came in looking for a very inexpensive lease. The night we arrived all the salespeople were very busy but we were greeted by a very nice gentleman, Steve Elich, from the used car department. He was very kind but could not help us with the new vehicles. After waiting around for awhile, we gave Steve our information and left. We asked if he would have the manager send us a quote for a lease. He followed up with multiple emails later that evening and said they would make the lease work for us. We arrived to get the lease, the next morning, and when we got there Steve had also found a used car option for us. He had listened very intently the previous evening to my son, who expressed a lot of interest in a manual transmission vehicle. The used vehicle was actually a better option for us and we purchased that instead of leasing. If Steve would not have been so kind and friendly on our initial visit, we would not be driving a Nissan, new or used. We had an excellent experience thanks to Steve!!

RaevTheMagnificent

14 de feb. de 2014

I went to see Michael Demas on the recommendation of a friend. Through the entire experience Mr. Demas was very courteous, friendly and professional. He helped me work through the thought processes I had and make the determination on what REALLY wanted, then worked with me to find the vehicle package that I wanted. In a world where most people will just hand you what you say you want, it is very special when a salesperson takes the time to actually get to know what you want and help you realize what it is you want, instead of what you THINK you want. Because of this, I am the owner of a car that I absolutely love driving!

amafinerone

12 de feb. de 2014

Michael Demas is a very friendly salesman who is focused on customer service. He goes out of his way to make sure you get the exact car you want. He made the buying process enjoyable and when our car was delivered, he thoroughly went over all aspects of operating the LEAF to ensure we would have an awesome experience with this new all-electric car.

jkuester

8 de feb. de 2014

My sales person Steve Elich was awesome! Very professional. He made my car buying experience so pleasant, there was no stress, he even worked the details of the purchase around my crazy work schedule. It was like I was dealing with an old family friend. You know what I mean? That old friend of your dad's that you've always called Uncle. He's not really an uncle but your family has always called him that. That's how I felt about Steve. He felt like my unofficial uncle. From now on when some one asks where to buy a car I know what to say. I've got an uncle at Suburban Nissan, go see Steve Elich.

vniko4321

24 de ene. de 2014

I had a great experience working with Steve. Got exactly what I wanted with no hassles, or pushy salespeople. I would recommend Steve to anyone.

hope043

24 de ene. de 2014

I bought a 2011 Mazda3 hatchback in October. Steve Elich was the salesperson I dealt with and I found him to be friendly and helpful. The buying process was smooth, they even set me up with a loan that had a lower interest rate than I had been pre-approved for. I recommend Steve to anyone who is in the market for a vehicle.

bigdevildog

23 de ene. de 2014

this is our second nissan from this dealer and mike lull is the greatest at getting you what you want and the right price. mike is why we came back a second time. but don't forget bill inservice to help your car continuie on with the new car experiance.

TonyRondan

21 de ene. de 2014

Joe gave very professional Service without being pushy. He was definately looking to find the best fit for the customer.Gave all offers over and above the sale, but again was not pushy about it. He did explain when he felt it might be a really good idea to get an extended warranty for special tire size & rims that came on the car. Did I say he wasn't pushy?Well I meant it & it was the best part of working with Joe.

Daviddearing

20 de ene. de 2014

I was interested in a a 2011 ford ranger that was on the lot. When I walked in the door I was met by Oleg, he showed mt the truck, let me test drive and and explained the deal. Oleg was upfront and honest with me, he did everything that I had asked of him and I felt good about my purcahse. I am very happy with the service that I received, the vehicle and would certainly return the next time I am car shopping.

Eric Rogers

17 de nov. de 2013

Extremely happy with Rob Risse and Mats hard work to bring to completion of a honorable transaction. Have already recommended to many friends and family.

njosic

14 de nov. de 2013

The short story is that the Nissan service lied about a part being broken when in reality it wasn't. They tried to sell me on approx $1150 of work, when all I really needed was a 68 cent seal. Continue reading for a true account of how my friend saved me all that money, and the guys at Nissan got caught in a lie. They tried to scam me - BEWARE!I have a Xterra and I noticed it was leaking coolant. I took it to Nissan for service and showed them where I saw it lightly spraying, which was by the throttle body. This is where I met Brett Einheuser. He called me the next day and informed me the throttle body needed to be replaced and the cost would be approx $1150. At this point I reached out a friend of mine who had worked on cars in the past to see if this was a common problem. He informed me that it could be a couple different things and to find out exactly what was wrong with the part. I called Brett back and he informed me that the hose was disconnected and they couldn't connect it due to corrosion which had caused a break on the part the hose connected to. When I asked if the hose could be connected, he said something about plastic and metal and how 9 times out of 10 when fixed would need to be replaced anyway. When I explained this to my friend, he had a plan to reconnect the hose so I picked up the car, went to my friend's garage and popped the hood. In just a couple of minutes, we found out that all the hoses were still connected and the leak actually was coming from the bottom of the throttle body. 20 minutes later we had the part out and found out an o-ring had become brittle and was the cause of the leak. We bought a new o-ring for 68 cents and had the part back together and the car fixed in less than an hour. I felt like not only did the guys at Nissan lie about the part and the hoses, they didn't disclose the seal was the simple fix but rather tried to scam me for $1050. The next day I went back and confronted the manager Jeff, as Brett didn't seem to be in. I explained my story and he said he would take it up the ladder to refund my diagnosis fee. A couple minutes later he returned with Brett who had just come in and said they wouldn't refund my fee. When I started to argue with them, Brett started to lie about how he told me the day before that they wouldn't fix the seal because a screw typically breaks. No such conversation happened the day before I assure you. Jeff agreed to refund me half of the fee should I sign a contract not to slander online.WHO DOES THAT? I declined his offer and said the truth needs to be told. Absolutely horrible customer service.P.S. I did get my refund from Chris Lange. However even he didn't apologize, which is why I am here telling my story. These guys didn't have any remorse and never apologized on how they tried to take advantage of me. Do yourself a favor and AVOID AT ALL COST!!!!!!!!!!BEWARE!!!!!!!!!!!!!THEY WILL SELL YOU PARTS YOU DO NOT NEED!!!

kjmp227h

5 de nov. de 2013

I had a very tight budget and Rob went far out of his way to get me into the car I needed and could afford. I would greatly recommend this dealership to anyone looking for very helpful, friendly service. The service i received could not have been more perfect!

twodeft

30 de oct. de 2013

Tom was a great salesman and easy to work with. He was very approachable and wasn't over assertive. Tom knew his product and hand answers for all the questions. If he didn't, he was sure to find out. The dealership itself was clean and the remainder of the staff were helpful and accessible. The car was delivered same day and going through the financing step was a breeze. Great experience.

boats66

10 de sep. de 2013

Oleg is a great sales person, very friendly, knows his stuff, quick and accurate. I highly recommend to work with Oleg Zmiyov and the Suburban Team.

rajeshtirur

24 de ago. de 2013

Their expertise and demonstration power about the product and excellent after sales support.The sales person Hunter Cross and Manager Dennis helped us to get the best deal in the market and favorite color for both of us. We are impressed with their assistance and their after sales support.

jguyer

4 de ago. de 2013

Didn't listen to basically anything I said I wanted. Made us wairt around for about 20 hours in total over the course of 2 days. Lied to us about multiple things. Spelled my name wrong on multiple credit apps and I keep greeting denials in the mail for the wrong name.

Rjakubiec

3 de ago. de 2013

Steve was great in providing selection and choice. He answered all my questions honestly and if he did not know the answer, he found out for me. I would recommend Steve to other people.

SteveSchneider

31 de jul. de 2013

Went to dealership and was considering purchase of a vehicle. My sales Rep Robert Risse was very friendly and helpful. I purchased a vehicle and plan to be a continuing because of the great service experience I had with him and the process he guided me through.

JoeLupo

31 de jul. de 2013

Was referred to this dealer by a friend an specifically to Rob Risse. I expect to return and finalize a purchase shortly. I found Rob to be very helpful and understabnds my needs in particular.

TyreeBrown09

30 de jul. de 2013

My experience at the dealership was extremely friendly and family like. The service was quick and the dealers were absolute helpful. i recommend this dealership to anybody looking to get an great deal.

chassan

30 de jul. de 2013

I'm submitting this review because the customer service was above and beyond my expectations. The salesman was friendly and made my overall shopping experience comfortable along with the fact that he was very familiar with every car I sought interest in which made it easier to shop for a car tailored to both my personality and needs.

mgarapiak

30 de jul. de 2013

Oleg provided a great customer service experience. He was friendly and responsive to my needs and concerns. I think that he did an excellent job administering the sale process which made me feel like a valued customer.

scottespencer404

27 de jul. de 2013

I would recommend Suburan Imports of Troy for your next purchase. We were in the market for a 7 passenger SUV. Cherie Jones worked hard to find the right vehicle for the right price. Cherie and the staff at Sububan Imports are great!! If your looking for a pre-owned vehicle.. look no further!!

llcooltoo

3 de jun. de 2013

My experience w/Steve was quite exceptional. He was kind, patient and very professional. My situation was complex to say the least. However Steve and the business manager (who is still a mystery to me) made it happen. I had been to two other used-car places and both could only offer vehicles w/lots of miles. My pre-owned Sante Fe, only 31k miles. I would absolutely recommend Steve E. to anyone looking for courteous and professional service all in one.

jeffrichards1969

19 de abr. de 2013

Steve and the wonderful team there at Suburban Imports of Troy are, by far, the most synergistic group of professionals I have ever had the privilege to buy a car from. From the moment I was on their lot to the very end of the sale when I was leaving with my beautiful, 2012 Certified Pre-Owned Volkswagen CC, I was treated like the only customer on site. Steve is such a professional within his industry and I will recommend him to all of my friends and family for sure. Greg in the finance office also was sure to make me feel totally at home there while completing the part of the sale that everyone dreads... the final numbers. But, back to Steve, he worked me out a better deal than I expected from the moment I walked into the door. I had been to other dealerships and walked out because either their price was too high or they were too pushy and arrogant. What got me to the dealership was the car. What sold me on it was Steve! Good job and kudos to Steve for giving this customer the impression that Suburban Imports of Troy is definitely a first-class dealership that only does business one way... the right way!Again, thanks to everyone there for their help with my purchase. I absolutely love my Volkswagen from there. Most of all, thanks to Steve Elich for retraining me to acknowledge that there really is a place that one can buy a car... that will treat you like you are the most important reason that they are there!Super Job Steve!Sincerely,Jeff Richards(32nd car purchase since I turned 18 back in 1988 - And, it was the best yet for service, value and quality!)

mellonyhiggs

10 de abr. de 2013

Steve was very consistent during the entire process. He made me feel like he was truly doing his best to find me the car I wanted and would fit my needs. He was friendly and personable. He showed me cars that would keep me in my price range. That has not been my experience with other dealers. That is why I bought my car from him. I didn't feel "worked over" by the salesman. He made sure I was comfortable while I waited for the finance person. He made purchasing my car a very nice experience. When I am ready to purchase another car, I will go back to Steve because I feel I can trust him to find me the car that fits me.

suman0061

22 de feb. de 2013

I had a worst experience with this people. They promised me one rate and added another rate to the contract. Came back after 1 month and demanded for additional money and took me to court.They are the worst dealers ever. I would never recommand any one to this location. My took my friends too other location who were intrested in buying a Nissan.I would never reccomand any one to this location.

lexiegram

28 de dic. de 2012

Salesman, Jeff told me that a vehicle I was interested in on their lot was NOT sold, as I was driving 1 1/2 hrs to see specific vehicle. When I there, the vehicle had long been sold!! Bait and switch! He had prepared a list of other available vehicles, none being the make or model I requested. Dishonest dealership-wasted my time and gas money!

JamieJS

12 de dic. de 2012

Long story short, don't buy from Suburban Nissan. Read on if you want the long story.My wife and I were looking to lease an SUV. We have owned both Nissan and Infiniti vehicles in the past and were very interested in the 2013 Pathfinder. Hunter Cross was the sales person assigned to me. Hunter was helpful, providing me information and prices as requested. Hunter was friendly and provided good customer service initially, but very green to sales and the professional world. Based on the information Hunter provided and the prices quoted, we agreed on Pathfinder that was to be delivered the second or third week in December. I had planned on selling my car versus trading it in, but prior to doing so I contacted Hunter to see if it was possible to get a loaner until the Pathfinder arrived. Hunter stated it would not be an issue as long as I was willing to put a down payment down on the Pathfinder OR sign the lease documents. I informed Hunter I was willing to give him a down payment and promptly supplied him with my cc #. Hunter stated with the down payment I was now considered a customer of Suburban Nissan. The day I was meeting the gentlemen to sell my vehicle, I contacted Hunter to confirm everything was in order with the loaner and he mentioned everything was in order. After selling my car, I went directly to Nissan to pickup the loaner as promised. That is when the deal went south. When I arrived at Suburban Nissan, Hunter, my wife, and myself looked over a Pathfinder that was to be identical to the one we were to lease. The fist thing that popped out at me was there was no tow package. Hunter confirmed the vehicle we were receiving did have the tow package. We then went inside to start the paper work. Shortly time later Hunter informed us the Pathfinder we were to lease actually did not have to tow package. This was an issue necessity since I have an ATV I have to tow. Hunter and the sales manager initially were unwilling to adjust the price based on the fact the vehicle did not meat the specifications issued to us by Hunter in an email. Finally they agreed to wave some "exterior protection plan (up sell #1 of 4 - $699 or $820 when rolled into the lease)" if I agreed to pay for the tow package (~$400). At this point I was frustrated, but still willing to go through with the deal.Next Hunter informed us, contrary to our original agreement; I MUST sign the lease if I wanted a loaner. Hunter stated his sales manager told him this was required (good cop bad cop). I asked Hunter when the lease term started; when I signed to contract or when I received the vehicle. Hunter and the finance manager stated when I sign the contract. I promptly stated I would not sign the contract for two reasons: 1) He already was mistaken about the options on the vehicle when he said it would have a the tow package and 2)I did not want to pay on the lease when I don't have a vehicle or have been given a loaner that was a lower class vehicle than the vehicle to be leased (i.e. Pay for a 2013 Pathfinder, but drive a 2012 Altima). I mentioned our agreement about the down payment and Hunter brushed that off stating it wasn't him, but his sales manager. Hunter left to talk to the sales manager and discuss options for obtaining the loaner as promised. Hunter returned and offered two options: 1) Sign a postdated lease, so payments will not begin until after the vehicle was received and receive a loaner or 2) don't sign and don't receive a loaner. We agreed to sign the postdated lease agreement.The finance manager returned with the paper work and asked if we were ready. I stated yes and requested confirmation that we were postdating the lease agreement. The finance manager said NO, it was illegal to postdate the contract. I mentioned Hunter stated a few seconds earlier the contract could be postdated. The finance manger repeated that it was illegal to postdate a contract.After over two hours of getting misleading information about the lease terms and loaner vehicle, along the bait and switch with the Pathfinder, we informed Hunter that we had enough and walked out. Throughout this whole ordeal, the sales manager did not once stop to introduce himself to us or apologize for the confusion. (I'm assuming he was too busy with the other costumers there...oh wait there were no other costumers there at that time.)The next day we did not hear from Hunter or the sales manager to apologizing for the misleading information provided. After not hearing from Hunter, I took a long look at the equipment he indicated (in an email) was to be on the 2013 Pathfinder SL we were to lease. Hunter had stated a number of items that were only available on the Platinum and not the SL. This further strengthened my opinion they were attempting to pull a bait and switch with us. We took this as an indication our business was not appreciated and honesty and customer service was not important to Suburban Nissan. At 5 o'clock the following day we walked into Jeffrey Nissan and within 20 minutes agreed on the same terms for the vehicle Suburban initial specified. Less than an hour later we were on our way home with our new Pathfinder. Thank you John Tocco and Jeffrey Nissan!!!

jkolster

19 de nov. de 2012

My husband and I were recently in search of a new vehicle. Like most people, this is an experience I usually dread. We were fortunate enough to work with an employee by the name of HUNTER CROSS. He was extremely knowledgable about the different vehicles we were looking at and not your usual car salesman. He gave us excellent service without the high pressure sales (in the past, I have walked away from a dealer simply because of the sales staff). If you are looking for a car I would strongly recommend you visit Hunter. I will definitely be coming back to purchase a vehicle for my daughter when she is ready.

glindert

7 de nov. de 2012

We came in for an oil change, service was great, we were in and out very quickly. Jamin was very friendly and helpful in answering all our service concerns.

Mr. Mathews

20 de sep. de 2012

They were great to work with and got me a good deal on my new Maxima, I will be sending them all my friends and family to buy New Nissans. It was a pleasure to buy to new car, they made the process so easy and fun.

julieren

10 de ago. de 2012

working with Scott Brown was great, easy, fast and fair!I will reccommend him to everyone. if you are interested in any Nissan , Scott is the one to see.

cjumbras

11 de jul. de 2012

Tom is an excellent salesman. My husband, my son and I came in looking to cut our car debt in half. When we visited, we currently owed about 14,000 for My 2011 Chevy Cruze. I was upfront in telling Tom that I wanted a fairly inexpensive car. He didn't treat me with disgust or roll his eyes or anything like that because I was purchasing a used, inexpensive car. He just smiled and said alright let's see what we can do. I purchased a used 2004 Malibu Maxx and I am completely satisfied with my purchase. It just about cut my car debt in half. The loan I previously had was only for six years and the Maxx was only four years. The purchase of the Maxx also helped to lower our monthly payments by almost $150 between insurance and car payments, which is awesome.We came in on a Saturday and Tom literally spent hours just sitting there with us trying to crunch numbers and figure out what cars were available and which ones were most suitable to my family. We came back on Monday, traded in the cruze and drove away with our new (used) Malibu Maxx. Not only did Tom work quickly, but he was extremely kind and always had a smile on his face. Tom and his manager worked some magic with my trade to get me the payment-per-month I needed. Throughout the process, he never seemed bothered by my calls or questions before we traded in for the Maxx. Our family will most definitely come back to this dealership and work with Tom again if we need another car (hopefully next time we can afford a bigger purchase). We are also proud to recommend this dealership to anybody who is in need a new or used car. Thank you for such a positive experience at your dealership.

osachiv

3 de jul. de 2012

I had a great experience at Suburban Nissan with my salesperson, Thomas Marvaso. I was looking for something very specific, and Thomas took a lot of time with me determining exactly what I wanted. Thanks and am so happy with my new car.

michael berry

25 de jun. de 2012

The sales & credit team was great the found my a good rate.I was have happy because credit rating is not that good & I'm very happy with my SUV. Thank you all.

brian_nec

9 de jun. de 2012

2 stories.1. My parents bought a new car here (a Forester). They asked for it in green they were told it's not made in green. They purchased a grey one only to discover their "new" car had 200 miles on it and had several scratches and spots that had been touched up. They tried to look past that but after a week of ownership the car would not start up on cold starts. When they brought it back to the dealership they had a nice new GREEN forester sitting there for sale. They are still working this out with the dealer.2. Today i went and looked at a used Mazda that was priced at 2000 over the BB value.I offered the Blue Book value. I was told "I have to check with my sales manager" so i knew what was coming. Sales Manager comes and says "so i heard you are interested in the mazda" and i reply yes at xxx price out the door. He stands up and says "well i guess you arent interested" and basically throws us out and follows us out the door.Here's a tip word to the sales manager at suburban imports of troy. How you say things matters. Word of mouth matters. You can bet that i will be telling everyone i know that the sales people there are useless and aggressive. DO NOT BUY A CAR FROM THESE PEOPLE THEY ARE EXTREMELY DISHONEST AND WILL DO WHATEVER THEY CAN TO TAKE ADVANTAGE OF YOU INCLUDING LYING TO YOUR FACE.

Glenn Kay

9 de jun. de 2012

I needed an oil change and a bulb replaced. Joe (service mngr) was top notch. I recommend seeing joe when you come. Never had a problem with this dealer service area. Joes mechanics found a hose that was going bad and showed me it. Thank you very much for good service

anettesky

29 de mar. de 2012

Michael Demas was by far one of th best sales people I have ever worked with! He didn"t make us wait hours to sign papers, he was very organized and everything was done very quickly,also thank you Mike Gale!I would definately come back to Michael for my next car he got me to switch from Toyota after 25yrs. I really appreciate the kindness shown to us. Once again keep up the good work and will definately recommend anyone looking for a car to come to you. Sincerely Annette Brod

subbarao_k

10 de mar. de 2012

The sales people are very nice until you buy the car, afterwards they don't even care what they told when we bought the car. Don't buy any used car from this dealer. while buying take everything in writing if they miss or promise anything.

Gentler

23 de feb. de 2012

Very good experience with Dante, salesmanDante was very helpful and very professionalHe handled issues that arose immediately and with easeHe was wonderful about helping me problem solve about malfunctioning running lightsI had some problems with my used car and Dante did everything he could to address issues Title was done incorrectly by secretary Dante noticed error and lend me a temporary plateSecretary should be dismissed for wrong miles put on title for car .Tthis level of inconvenience caused me a lot of time driving back and forth to dealer Still waiting for titleDante was very courteous and handled situation with title and car problems professionallyToyota send car with headlights popped out and I drove car to Ann Arbor on a snow day with my family and couldn't see .Headlights were not put in properlyI hope you track down mechanic at Toyota who inspected this car and let him know I could have gotten in a serious automobile accident with no headlights.I deserve a 50% discount on my warranty for this error or really a free warranty for such an errorNo headlights could have cost the death of my familyDante deserves a huge raise for keeping me calm during this time to resolve the issues discussed.Dr Ross

jekopsch

21 de feb. de 2012

I had a great experience at Suburban Nissan with my salesperson, Michael Demas. I was looking for something very specific, and Michael took a lot of time with me determining exactly what I wanted. I placed an order for the exact car I wanted and it arrived even sooner than I was expecting. I would highly recommend Michael Demas if you're looking to buy a new Nissan.

edmundo085

17 de feb. de 2012

Mr. Demas was extremelly helpfull. Finding a new car is not an easy as everyone thinks but he made it not only possible but made sure I was getting what I wanted. I recommend going to Suburban as the staff is great, the service is excellent and I look forward to doing business with them in the future.

flower13

14 de feb. de 2012

Michael Demas was very thorough, friendly, patient, and willing to answer all of my questions. He also did a great job explaining all of the features on my car, and made the process smooth and relaxed. I had a great buying experience and highly recommend Mr. Demas to anyone who is looking to buy a vehicle.

Verypleased23

8 de feb. de 2012

First I would like to say the whole staff at suburban Nissan that I came in contact with was pleasant. Upon meeting Michael he put the icing and any other topping on the cake. He was the best car sales rep I've ever dealt with. The sale or any paperwork concerning it was no pressure. Michael was very detailed and patient when it came to explaing the operation of my particular Nissan vehicle. Last but not least bcz of my experience with him, there's a 100% chance that I'll purchase another Nissan. Especially if my service continues to be exceptional.

richpam

21 de ene. de 2012

Michael literally went to the ends of the earth for us! We wanted a specific model and color of a Nissan Cube, at a time when 2011 supply was exhausted and 2012 production hadn't yet started. Michael searched for a few days and found just two candidate cars on their way to delivery elsewhere in the country. He talked Nissan Corporate into reassigning one to his dealership so we could have it. He offered us a fair price below MSRP even though the car, being unique, could have been sold above MSRP.Michael is very pleasant to work with and we highly recommend him and Suburban Nissan.

tszocinski

20 de ene. de 2012

I came into the dealership with questions and concerns. I left with a certified used Subaru and I love the vehicle. Dante was a great sales associate and was more than helpful with everything from the test drive to the signing of the paperwork. I will recommend him specifically to my friends and family.

dmannin7

19 de ene. de 2012

Dante was a pleasure to work with and professional every step of the way. Everyone at the dealership went a above and beyond to get the deal done and make sure I was taken care of.

Arnie Sleutelberg

18 de ene. de 2012

Michael Demas was professional, helpful, knowledgeable, and friendly as he guided us through the process of buying a new car. We recommend him and Suburban highly.

Wrenbeau

17 de ene. de 2012

We had an all around great experience! I would recommend Michael Demas to anyone when purchasing a new/used car. It was a pleasure buying my car.

rgammo

17 de ene. de 2012

Upon lease termination, the sales manager Christine Tomasino was extremely rude and disrespectful. I am 8 months pregnant and the way i was treated was unbelievable. I HOPE NO OTHER PEOPLE LEASE FROM THIS COMPANY!

luckie3232

6 de ene. de 2012

Dante Davis is a great person to wprk with and he does everything he can to make his customers leave happy.He has a great sence of humor..Way to go Dante

tshiboylis

17 de dic. de 2011

Dante Davis is very good sales representative. It was pleasure to work with him. He was very pleasant, patient and halpfull. I would recommend him to my friends or coworkers. He has good sales and communication skills. Thanks Dante!

mattb223

9 de dic. de 2011

Dante Davis provided good quality service without pressure. The dealership itself seemed iffy as they attempted to jack the price as they transfered the car from a sister store in Farmington. Only with the original ad did they honor the first advertised price. Furthermore it seems to be the customers responsibility to ensure that they get all the advertised benefits of purchasing a preowned car from this dealership.I got a great deal with the financing I wanted on the car I wanted - however I worked hard to get what I wanted and had to ensure I fought for myself.I would recommend this dealership because of the location, size, overall quality and fairness but as always when making a large purchase, take your time and look out for your best interest.Dante Davis is a good salesman and I would recommend him to without condition. I wish him the best of luck.

peanuthead

19 de nov. de 2011

Brought my car in for some routine service. Ed helped me out tremendously. Great service. Very pleasant experience. Plan to have work done there again.

ca_buchholz

20 de oct. de 2011

Suburban Imports of Troy provided me with a pleasant and satisfactory experience when I purchased a vehicle from them. I worked with Dante Davis as my sales consultant and Matt Vendittelli for financing. When I arrived at the dealership I was primarily just looking at vehicles, and was unsure of exactly what I wanted to purchase. Dante was happy so show me different options, and was very patient with finding a car that I would like. He listened well, made me feel at ease, provided many options from what I stated I like to have in a car, and in the price range/payment that suited my budget. The dealership overall was friendly and professional, and at no time was there pressure to look at, drive, or purchase a vehicle that I was not interested in. Since my intentions was to just look at vehicles I had arrived late in the afternoon, but both Matt and Dante stayed after hours on a Saturday to complete all the paperwork and allowed me to walk out with a new to me vehicle which I was very thankful! I highly recommend Dante Davis to those in search of an outstanding salesman for a Pre-Owned vehicle, and am thankful for the patience and exceptional customer service from Matt Vendittelli. Thank you guys!

hea

9 de sep. de 2011

Robert Sammons was wonderful to work with. He was professional, friendly, and fair. I highly recommend Robert to anyone looking to buy a used vehicle.

garkemy

30 de ago. de 2011

My salesman Dante was friendly and knowlegable throughout the process he put me in a vehicle that was affordable and fit my buget and needs. John, the used car manager was very accomadating in ensuring that inadverdent cost were eliminated and timely. These guys are great, I would recommend them in a heartbeat!

lmkrieger827

22 de ago. de 2011

I have wanted a Beetle ever since I could drive. Recently my husband and I purchased a preowned VW Bug and the experience was everything I'd hoped for and more. Rob, our salesman, was very helpful and friendly. It felt as if we were buying a car from an old friend, rather than a total stranger at a dealership we had never been to before. My only negative critizism would be the wait time. But I have to say, it was all worth it, in the end. I would reccomend this dealership to anyone looking to buy a car.

tkasprz

2 de ago. de 2011

I found a car that I liked on my own and decided to go back to Dante because my initial impression of him was laid back and respectful. My first impression couldn't have been farther off. As the sale went on he got exceedingly aggressive with me and the situation became very unprofessional to say the least. He hassled me for choosing my personal credit union for financing, even after the check was presented. This lead to more arguing (with my friend and myself) while waiting for the finance associate. We had to excuse ourselves to the waiting room until it was time to sign the paperwork. I almost withdrew my sale with Dante and gave it to the more polite salesman. The used car manager seemed to dismiss his negative actions. By the end of it I was just happy to have my car and get out of that building. I would NOT recommend doing business with Mr. Davis. -Tanda

CCOlszewski

29 de jul. de 2011

In less than 5 days, I had a quote, test drove the vehicle and was on the road in my new Altima. I was not looking forward to the car shopping experience, but Scott and everyone at the dealership made it hassle and stress-free.

keeg1905

17 de jul. de 2011

Great service, friendly staff, good prices. I did not feel rushed to buy anything, and was offered something to drink the whole the I was purchasing a car. It was an easy process buying a car from this dealership, and would definitely buy another car from this dealership.

andreafoglietta

30 de jun. de 2011

Yancy Cobb and Bryan Whigam went above an beyond to help me with my lease. I can't thank them enough for the personal attention they provided. I felt comfortable and truly trusted that they were listening to what would work for me and my budget.I would highly recommend working with them for your next Nissan experience.

Phil Gilbert

8 de jun. de 2011

My experience at SUBURBAN Imports of Troy was a no hassle, no pressure, and no problem venture. I went in for a used vehicle with very specific criteria in mind Donta was honest, professional, prepared, patient, and he did not try to give a sells pitch to me. He was always courteous; greeting me with a firm handshake and kept me in supply of free drinks from the onsite vending machines as we literally combed over every available used car. We test drove every vehicle I told him I might be interested in and every car was very clean. After 12 days of product comparing and online research when we found my vehicle he gave me the complete carfax for that vehicle all other carfaxes we viewed on his desk computer. Che Shaydak was golden as well. Che stayed late to put together a payment package that I was willing to work with addressing challenges that were unique to this sale do to my own needs. Che like Danta did not try to push any sales or service packages on me. A week later I returned for my permanent tags and Danta asked if I wanted a free car wash or vehicle check up. I thought he was kidding, I told him a car wash would be nice and tossed him my keys in jest and within five minutes my car was returned to me free of dust and bird droppings. I am so impressed with the treatment and experience I received from this dealership and these gentlemen; THANK YOU SUBURBAN Imports of Troy, Dante, and Che for my sweet ride- by the way all my friends and coworker are very impressed with my new ride its low pricetag and low payments.

kabotafan

31 de may. de 2011

They were very nice and helpfulthat is until I signed my name to buy it. They said I could pick it up the next day (being that I was there near closing timewhich was expected). They (Brandon, my salesman) called to let me know that the paperwork was ready and wanted to know when I could pick it up. I told them the time I would be there. We showed up and sat there for over 3 hours! The paperwork could not have been ready. And we sat alone for most of the time. Brandon would come back from time to time, but then get up and leave for an extended period of time. Never telling us what was taking so long. He really didnt seem to care. He got the sale and he was fine with not talking to us or anything. Once we got the car home, I was taking out the paper dealer mats to find out that the floor mats were not there. When we test drove the car, I know they were in the rear part of the SUV. But they were no longer in the car at all. We called to see if they have them, and they said they did and that we could pick them up. Well we live an hour away from the dealer, and that just wasnt really possible for us. And it was their mistake, so we asked if they could mail them to us. Brandon said no because it would cost too much money, and that it would be cheaper if we just went out and bought our own. Never offered to reimburse us, he simply just told us to go buy our own mats. Well that was not ok with us; they left them out when they were there at one point. So we did speak to the manager who did say that he would send them out to us.

DSpath

28 de may. de 2011

Although I gave 2 ratings of great, I rated the overall experience at good because of a couple of things:1. The car was not totally clean when I went to review it the first time. It had water spots and the inside of the doors at the bottom was not totally clean.2. I received a call stating that they had good news for me and told me to call back but when I did I was told Mr. Demas was not in the office that day. He actually had come in and made some calls but no one knew that, not even the operator.3. The sales team was very friendly and did their best to make me feel comfortable and worked with me to get a nice deal on the car.

amycruz30

25 de may. de 2011

I had a great visit and business experience at suburban Nissan. I knew what I was looking for in a vehicle but didnt know exactly what vehicle I wanted. I told Mr. Demas exactly what my car would need and he showed me a few different cars and I chose a Nissan Altima. It had everything I was looking for in a car and I also was told by him that Nissan was offering a 0% interest rate on the Altima and I was excepted for that offer which I loved! I am happy with my new car and I have dealt with alot of different car salesman before but Mr.Demas was a great person to deal with and he was very friendly, made me feel relaxed, played with my son, explained the car details to me very well. I will definitely go back to him in the future to buy more vehicles.

Totchka

24 de may. de 2011

Michael Demas was wonderful! For me, the anxiety I feel about going to any dealership is rivaled only by my nervousness in seeing the dentist. With dealers, I typically feel pressured, and that I'm getting myself into something I don't want. I've stayed away from dealerships for over 7 years just because of that. None of this happened with Michael, however! He was super friendly, funny, informative, and knowledgeable about what we wanted, and didn't try to pressure us at all. He walked us through our options, and while we were not able to buy this time due to other circumstances, when we are able to buy something, we're coming back to see Michael!!

RJohnson12

24 de may. de 2011

By far the easiest and best car buying experience ever. Michael was so helpful, listened to us, and worked hard and efficiently to find us the right car with everything we wanted. He looked both within and outside of Suburban Nissan as well as helped explore financing options for us. We will definitely use Michael and Nissan for future cars.

adiella

24 de may. de 2011

My experience with Suburban Nissan of Troy was great. Michael Demas walked me through the process, no question was left unanswered. I got the car that I wanted. Michael was very friendly to work with. They also delivered the car to my home. I am happy with my purchase.

lostcarbuyer

19 de may. de 2011

I left the situation feeling lied to and strung along for a ride that I was not willing to go on. I had (and still have)questions that no one at the dealership was willing to give me answers to like "Who did you send my information to"!!! I am still in the process of finding out just how many banks my information was sent to WITHOUT MY APPROVAL!

itsange

6 de may. de 2011

Michael Demas was a great salesman, and worked very hard to get me the best deal he could. He was very knowledgeable about the vehicle and showed me all the features like the fold-down seats, keyless entry and push-button start, etc. Even though he is normally a new sales representative, when we decided to go with a used car he stayed with us and did everything necessary to get the job done, including staying an hour and a half after closing. Best of all, he was very open and friendly and did not appear pushy or use pressure at all. This dealership will definitely get my repeat business.

mrcool

27 de abr. de 2011

Mr.Davis was very customer oriented, and made me well aware of all the services that the dealership offered. He seemed very knowledgable about the cars I was looking at and explained the features of the vehicle during the test drive. The showroom was very comfortable and the other employees seemed very friendly, always greeting me when I came in the door.Thank you,Dante Davis I love my BMW!!!!

Schatze_b

27 de abr. de 2011

My experience with Suburban Nissan of Troy was incredible.I didn't think they would be able to give me everything I wantedin a car for the short slot time I gave them but they proved me wrong.I was happy with the service provided and how patient everyone waswith how undecisive I was at times. I am happy with my purchase andWould love to go back anytime for service for me car.

LAURATORRES

22 de abr. de 2011

Mr. Demas walked us through the process, answering all questions. Very helpfull and knows his business pretty well. Made us feel comfortable and wellcome. Very patient and diligent.The information given to us was extense and clear, no details missing. We are ready to buy our second car with them!

Bill Zoerner

15 de abr. de 2011

I was very impressed, as was my daughter, with the attention Dante Davis gave to us. Kendal did some research on the computer, and the 2008 FORD Escape was her wish. It was our first stop and our last. Dante knew who was paying and who was going to be Happy. He asked the right questions, and was quick to respond. 4-days on the Job, and he got his tie clipped by Kendal. His Manger, Yancy Cobb, was also very helpful. But, he let Dante do his Job.I think Kendal and myself were a good experience for Dante. The three of us made this an enjoyable experience.Kendal is very very Happy. Just need to know how to get that SMILE off her face. But, Why!!!Finance asked the questions he needed to ask, but, no HIGH Pressure for added services.I will defintely recommend Surburan Nissan to others, and also return for future business.Thank you all!

kimjimmaloney

14 de mar. de 2011

Mike is an outstanding salesman. He listened to my requirements, did not try to push me into something I did not want - really took the time to talk me through options, payments, etc. Mike is, by far, the best salesman I have ever dealt with in buying a car. I would highly recommend him.

GBrendle

19 de feb. de 2011

I Took my daughter In to look for a good used car and to teach her one of life's lessons on buying a vehicle. And of course I expected the Ole sales pitch. well I have to say that I was highly Impressed On how well we were treated. They were very kind and respectful, They were very patient with us and took the time to show us what they had. We were treated as If we were family, We decided on a 2000 Hyundai but they wouldn't let us take it till after they did a 100 point inspection on it. They fixed the things they weren't satisfied with and made sure it was safe for my daughter. That also Impressed me!! So if your looking for a very good place to buy a vehicle and and have the great experience that my daughter and I had, Please go see Mike Hanlon and Bob White, I'm very confident that you will be just as Impressed as we were.

KDarlington

14 de feb. de 2011

I beleive in giving credit where and when it's due. I had problems with the Volvo I purchased here, and was vocal about my dissatisfaction. To his credit, Bob White, when informed of this contacted me in a timly fashion, and offered a trade for a comparable vehicle. THIS is customer service, and I writing this to show my appreciation. I am more than happy to alter this review in an even more positive direction, should the vehicle trade go smoothly. It is an excellent sign that I will be allowed to have whatever car independantly inspected by a mechanic of my choice. Thank you, Bob White for showing me you understand good business. That is noteworthy in this day and age, and also greatly reassuring...

chefben4

31 de ene. de 2011

Visited this dealer in search of a Nissan Xterra. Had some questionable marks on my credit history but the dealer went to work for me and got me all squared away when other dealers couldnt. Searched for the vehicle I wanted and I am happy I made the purchase. I would return to this dealer and I would reccomend it to others.

jpannuto

26 de ene. de 2011

We previously purchased a Versa from this same dealership and were treated well at the initial sale as well as for subsequent service. When it came time to look for another vehicle we were comfortable returning here. The sales rep (Scott) was attentive but not overly aggressive. The price for our new Sentra was competitive. We like the products.

bibbi

23 de ene. de 2011

A place where I was treated professionally with care and respect. No question was left unanswered. We received detailed information about the car. After all, we got what we wanted! Is not that what every customer wants? To get what he wants? All together a pleasant experience!

Brit1085

23 de ene. de 2011

Michael was a dream to work with. He listened to everything I had said I wanted and he delivered. The atmosphere was spectacular from the moment I walked in. Everything was absolutely wonerful. I couldn't ask for more. Thank you again Michaeland Nissan for everything. You all were wonderful to my boyfriend and I and I cannot wait to use you guys again in the future!

BEENIECAT

22 de ene. de 2011

Very good experience. I was in the market to purchase a car and Michael Demas wanted to sell me a car. That is what negotiation is all about. We were able to reach an agreement, and I drove out with a new vehicle in approximately two and one half hours after entering the dealership. Mr Demas is a credit to the dealership, and was a pleasure to work with. He has made a number of follow-up calls to make sure that everthing is still OK.

Slamroo

21 de ene. de 2011

Michael was cery friendly and easy to deal with. He was very eager to answer my questions and arrange things according to my various requests. The dealership is also top notch for service and maintenence and are giving me my first oil change for free. They also clean and detail your car for free everytime you bring it in to have work done on it both in side and out.

kellycunning73

21 de ene. de 2011

Really found the exact car I wanted even though it was not on their lot. I will be back to this dealership for my next lease. I have had 3 Murano's over 7 years and I love them all. I cannot find anything to compare at the price. Mike Demas was helpful to us and kept us updated.

dmagidson

21 de ene. de 2011

A helpful dealer who tells thetruth about car prices and financing. Michael was great and the dealership stands behind its products.Additionally the service department (particulary Brian) has gone out of its way to make service accessible and to stand behind the products.Nice job.

smcewen1962

21 de ene. de 2011

Mike was the BEST sales person I ever had. He assured me that he would help me. I had already been to the Nissan Dealership in Southfield and left there not feeling valued as a customer. I had already purchased 2 Maximum from Southfield in the past. He took his time explained everything and delivered the car the same day. I was not prepared for that!!!!! My trade in went very smooth he went with me to the Toyota dealership across the street and assisted me with trading my old vehicle in. I was very pleased, and would definitely purchase my next car from Michael, or follow him if he leaves this dealership. TOTALLY SATISIFIED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

muzicians1

21 de ene. de 2011

When I came into the dealership it was to get information about the cost of leasing a new vehicle and saving money. Little did I know I would be leaving that day with a new vehicle. I am sure the management was pleased that happened. Michael was very friendly and very thorough. He was helpful after I purchased my car when I was having bluetooth problems. It was a very good experience. This is my second car purchase through Suburban Nissan. Suburban was my customer when I worked for Shred-it and I felt that I needed to return the favor.

greg hall

1 de dic. de 2010

This dealership i cant recommend i bought a 2006 srt 8 and it was making noises in the front end they said they would repair it.Liers 6 weeks and no repair i had to take it to a dealer in white lake to get it repair they did it in two days please stay away form this dealer rude and liers

dbommlaw

29 de jul. de 2010

Was all set to trade in my car(owned) for a leased vehicle - I was given one trade-in price for an outright purchase of my car - and a higher price if I bought something else - well, after I thought about it - two weeks later I went back to trade in my care and purchase another car and they dropped my trade-in price by $1,500 -- NO DEAL HERE!LOOK ELSEWARE - A Nissan dealership - and they did not even have 1 350z used or new on the lot!

samirica

3 de dic. de 2008

You better stay away from this dealership, go look for deal somewhere else.If you decide to buy vehicle from them be especially careful when you purchasing certified used car 99% of those vehicles were rental vehicles , and some of them were involved in accident .Of course they not going to tell you about and they will not tell you a lot of things .Same happened to me ,I thought I had got a good deal but turn out that car was involved in collision ,and with ton of scratches After two days wanted to exchange car but they (manager Bob, and sales person name Ziad)made even worse deal almost rip me of for $3000.SO AVOID SUBURBAN NISSAN OF TROY MICHIGAN !!!!!!!!!

cuttybuddy

6 de abr. de 2006

I went to this dealer to purchase a 350z, no one was available on the floor, so I walked around to find some one. I spoke with Bart the General Manager of the import center. I let him know I'm interested in driving this car and buying it today. He proceeds to tell me that there have been allot of inquires on this vehicle and he wanted to pull my credit before I drove the car and worked on a deal. I felt he was being very racist, I can under stand because of the type of vehicle maybe we can come to terms on price and go from there. So I left and went to Jeffery Nissan, and was treated fairly.