MissDj LuLu

28 de abr. de 2021

Thank you J. Tyler for reaching out and caring about the customers. I will give SUBURBAN SUBARU another chance. The most important reason why I purchased my car here at SUBURBAN Subaru was because of the great reviews. I have had issues before with them, but I keep coming back because they actually care about the customer unlike other Subaru dealers in the area. I definitely recommend SUBURBAN SUBARU OF VERNON CT.

Ja Kr

3 de sep. de 2020

We never thought we'd set foot in a Subaru dealership, but were very happy with the sales process here. It was very low pressure. We got a very good deal on a car that was recently released and still somewhat difficult to get, the Subaru Ascent. We worked with Paul in the sales department and he was very knowledgeable about the cars ( you'd be surprised, not all sales people are knowledgeable about the cars they sell), the sales process, and was quick to follow up with any questions or concerns we had. be advised, this dealership is incredibly busy, and you may have to schedule an appointment, as opposed to being able to walk in like you might be able to at some dealerships. Also it is sometimes difficult to find a parking space here because it's so busy. This was a much better experience than purchasing our GL450 at a nearby Mercedes dealership. Update 7/15/2020; after a year and a half of ownership- I have to drop the rating of the dealership. The service department, although friendly, has not been able to fix a number of fairly straightforward issues, repeatedly. No, it's not the dealership's fault the car has had multiple problems, but, sometimes two or three return visits are necessary for the same issue. Even for something as simple as an oil change, I've had my oil light go on minutes after leaving the dealership, requiring a return visit. This has happened more than once. So as far as sales goes, I would still keep the five-star rating. But the car's been in the shop at least eight times in a year and a half, and most were for follow-up visits because of issues related to the original repair, so I would have to give the service department three stars, meaning the overall rating is now a four..

Julissa Pabon

9 de sep. de 2021

I decided to do a trade in here and the service was amazing. I met with John who was patience, broke everything down for me and worked with me within my budget. John was really helpful and took his time to his assist myself and my family! Thank you John and Subaru team!

Kayla Taylor

7 de ago. de 2021

My fiance and I had the pleasure of working with John Tyler. He did an extraordinary job. He went above and beyond to get a perfect price for my new Forester. I highly recommend Suburban Subaru they really take care of you here.

Cole Clark

20 de sep. de 2021

Bought a battery for my 2013 Subaru Impreza before it was needed because I had a good coupon. This battery died within a week. I go there and they charge me 100 dollars to "clean" it and say nothing is wrong with it. My car sputtered a few times with the new battery but would start. Within a month my battery died again. Then again. I now need to get my car towed because I can't get it jumped because it is a defective battery coating me additional 100 dollars. Do not go here for any service on your vehicle. They are the worst mechanic I've ever been to. I had never had any problems with my car until I replaced my battery with these con artists.