1st Time Toyota Owner

24 de oct. de 2016

Lazer was a great salesman and was very knowledgeable in the vehicle I bought. He did not pressure me at all, and went above and beyond so I got the best deal possible.

Stephanie Gilkey

23 de oct. de 2016

Great service. Leng was very helpful throughout the entire process. Very happy with the car. Looking forward to the winter in a safe, comfortable vehicle.

Param

21 de oct. de 2016

Had nice experience buying a used car. I purchased used Car that is running great and appreciate customer service. Thanks to Leng for a good deal.

AB

21 de oct. de 2016

Leng was very knowledgeable and helpful. It was a pleasure working with her to purchase our car. Everything went smooth and as expected. Thank you!

Chascamry

6 de oct. de 2016

The dealership was very well kept and service was fast. The moment we walk in the door we were welcomed by one of the sales man Ray Sander. I ask if the 0% apr was still available he show us the a few cars but the 2017 Toyota Camry was what I was looking for. Long story short the finance was quick got the car the same day. Great dealership great experience

norman0121

1 de oct. de 2016

Very good service, The price is quite fair. Help me a lot. Include insurance service. I went their at five pm, so they help me complete the delivery in two hours, everything is quickly done!

Amatta

1 de oct. de 2016

Leased a car with mr ray Sadler herHe later truly exceptional He is honest knowledgableThe dealer shi in general is totally welcoming and this my fourth car from themI thanks them all

hmarkoz

30 de sep. de 2016

Customer Service at it's finest. I worked with Lazer Volaj - I worked with him on my last lease and decided to go with him again because of the service he provided the first time around. I was not able to go to the dealer, he drove to my place of work, had me sign all docs, exchanged plates from my old lease to my new lease, and drove my old lease back to dealer. He was absolutely wonderful and look forward to working with him again. I couldn't be more impressed with Lazer and the service he provided. I

unhappy customer

27 de sep. de 2016

advertising cars they do not have.Went in to see a car ,they said had been sold 2 hours prior... instead of showing me another car, they said 'thanks for coming in though'. They are not friendly sales people at alldo not waste your time.

BJR

23 de sep. de 2016

I am very happy with my purchase of a 2016 RAV4 Hybrid. I worked with Ray Sadler. He was very helpful and knowledgeable about the car.

Lazar Volaj

23 de sep. de 2016

I received excellent service in purchasing my car and the process leading up to the purchasing of the car.

Josh

22 de sep. de 2016

Josh Eastburn was great to work with. A really kind guy who is straightforward and will help you get the car that you want. I enjoyed working with him and highly recommend coming to him.

Demetris Haritos

22 de sep. de 2016

The 2016 Prius was the third car we leased with Eugene, we ended up buying the first and we are considering another one soon. Through all these transactions Eugene has been extremely knowledgeable, sincere, and straightforward. We are assured we get the best possible deal there is and looking forward to working with him again in the future.

Omar&Hanaa

20 de sep. de 2016

I went with my wife to Suburban Toyota Scion in Troy to purchase a Toyota Camry where I met the sale representative Leng. Since then, Ms. Leng was my Angel! She did all what she can do to erase all obstacles and ease the process. Everything gone smooth an finally we get the car that we want. Very positive experience. Thank you Leng & Suburban Toyota Scion!

Teodora Gavric

19 de sep. de 2016

Excellent customer service provided by George Varughese.

aterryss427

4 de sep. de 2016

My wife and I are a loyal Toyota family. We went to two other dealers before coming to Suburban Toyota and I can say we won't do that again. I was greeted right away by Andrea Ciavarro. She went above and beyond to take care of deal on 2 vehicles for us. It may have been the smoothest car deal experience I have ever been a part of, and again she took care of two deals that day for us. I would recommend her to everyone, you won't be disappointed.

Go Green

3 de sep. de 2016

I bought my first Toyota and love it! Highly recommend Ray Sadler and Suburban Toyota. Ray is great to deal with and very knowledgable of the products. Beautiful dealership.

Susanna

30 de ago. de 2016

I did not want to part with my 2011 Toyota Avalon Limited, but Ryan made it a very smooth transition for us. After our test drive and then working out the prices, we did not have to sit for very long to wait for the loan process. When I turn in my 2013 Toyota Avalon Limited in two years, I sure hope Ryan will be available to help us again. Thank you !!!

Rochester Customer

29 de ago. de 2016

We had a great experience purchasing a new SUV with Lazer Volaj. He was friendly, hard-working, and helpful in making our decision on a RAV4. He spent a lot of time with us on how to use the features in this vehicle as well. He was very patient with detail questions and our "analysis paralysis" as we transition from 20+ years in mini-vans to first-time SUV. Thanks to Suburban Toyota for several test-drives and all the touches that made the process easier.

Patricia

28 de ago. de 2016

I've used Suburban Volvo since buying my car for all of its required maintenance. I've always had good luck with them, i.e., my overall score for them is 5 stars. The people are easy to work with and my car, as old as it is, runs like its still new.

Akian

27 de ago. de 2016

Eric Smith gave a initial price of a 2016 RAV4 hibrid as $27000. I told them $26000. Smith told me to come in to the dealership he can will give a "better" price. Went to the dealership wasted an hour. Then the his "manager" comes in and said he can't do anything about the price of $27000. I was ready to buy the car that day. Too bad, because of this conning dealership and its employees another unhappy customer. Never ever will go there or recommend them to anyone.

Walter Downs

25 de ago. de 2016

Quick and Timely. Service representative went over work done on the SUV

Madiha Salim

25 de ago. de 2016

Great service. And very quick. No problems at all.

Corinne Minart

19 de ago. de 2016

I took my 2008 toyota corolla for a recall . They also checked the general shape ot the car. they only advised me on having a few minor repairs done and the front brakes which were thin. I felt like they did not take advantage of me as a customer. They also provided a very effecient pick up drop off service so that I did not get stuck waiting at the dealership.

Anthony Bernardo (Car is Susan)

18 de ago. de 2016

CS did all they could. Hard to believe a seat belt system does not last life of car. Car is close to a 10 year old with over 150,000 miles (mostly highway miles), but I never had a seat belt system break in a car.

Xiao-Ping Yang

13 de ago. de 2016

I went to the dealer for replacement of car key and the transmitter. At beginning, I was told that the Service fee (to programming the keys) was $75 and the keys was about $160, so the total should be under $250, which I accepted. Fewer hours later, they called me saying that the labor for programming the keys was 2 hours and the fee would be over $300, so the total charge was near $500. I just could not believe what I heard: $500 to replace car key! I disagreed with those charge and asked to talk to service manager. Finally they reduced the charge to $290. I was very unhappy with the experience what I had with the dealer. I have searched online and most people said the cost for replacing car key is no more than $200, how this dealer was asking for almost $500, though I end up paying nearly $300.

Linda Vanthiel

12 de ago. de 2016

Great service. Friendly, knowledgeable workers. Clean, pleasant waiting area - good coffee and cookies! Fast WiFi. Always busy so you need to make normal service appointments at least a week in advance. Excellent for emergency service as well.

lorieloc

11 de ago. de 2016

I drove by the Dealership last week and decided to stop in as I was planning on trading in my Toyota next month. A few days later I was driving away with my brand-new Toyota Camry. Everyone was so wonderful. Ray Sadler, my Sales Consultant, couldn't do enough and with Dennis Barrera's (Sales Manager) help I was presented with an offer that just could not be refused. It was the best experience ever in purchasing a new car.

HamidMS

11 de ago. de 2016

Suburban Toyota,Troy, MI service department staff are very professional. I service my cars from 1988 onward for regular maintenance,oil changes and any repair. Their service is very excellent. I never had any issue. They are very courteous and friendly. The new facility they moved is very neat and clean.

Min Weng

6 de ago. de 2016

I had an excellent experience with Ray Sadler, he was very kind and helpful. He give me a great deal and answers all of my questions. The only thing make me uncomfortable was the Manager Scott Tekely. He was very rude and aggressive during negotiation which make me walk away on first day, because I don't want to talk to that guy anymore.

Mark A Morris

2 de ago. de 2016

I came in for an oil change to my Scion xB and left with a new Scion iM. Leng was very helpful and answered all of my questions and concerns in moving to a different model from Scion. I am still a bit disappointed that the brand will be absorbed into the Toyota line but Leng has made the transition turn into a new, sporty ride for me. I'm loving this car and it's quite a head-turner, too. Thanks Leng! We'll do it again in 36 months I hope.

Jojie Castillo

1 de ago. de 2016

We had an excellent experience with Ray Sadler, he was very helpful, honest and knowlegeable of his product. In the finance department Mr. Mike Talampas explained to us the pros and cons of the financing aspect of the transaction. Kudos to both Ray and Mike, you sealed the deal! Keep doing the right thing, God sent blessings to righteous individual. And for the dealership, the facility is well kept, surrounded by courteous and warm personnel, the hospitality was observed. Looking forward for the service department.

Tcdiscenna

28 de jul. de 2016

I was in the market for my first new car. I recently graduated from college and had no idea where to begin! Leng from Toyota Suburban was a HUGE help! She made me feel so comfortable and confident in the decision making process. I would highly recommend paying her a visit.

Cheryl Jiang

25 de jul. de 2016

I was considering selling my Camry to Toyota dealership due to my urgent leaving. I visited several Toyota dealerships around me and Suburban offered me the best price. Leng Huang is very friendly and helpful. She is patient and explained any details that I have questions with. She is also bilingual in Chinese which can help with customers who has difficulty in speaking English. Also I had car maintenance once in Suburban, the service people was also very helpful, they asked my opinion and being very polite. I would definitely recommend others to come to this place.

Alex

23 de jul. de 2016

My husband and I walked into Suburban Toyota to check out a Camry and walked out with a brand new 2017 Camry SE. Ray Saddler told us everything we wanted to know and went above and beyond. Just an amazing experience from everyone there. My husband will definitely be returning this fall to get a Toyota Tacoma. I would definitely recommend Suburban Toyota to everyone! They are the friendliest sales people I have ever met!

Marcus

23 de jul. de 2016

Friendly service from the salesman Eugene. They have modern facilities and a big inventory.

Person M

23 de jul. de 2016

Good experience overall. The team communicates well, they are on time and issues are resolved timely.

Sudhir Maruthi

20 de jul. de 2016

I had been here to see a SUV I found on cars.com, Ryan was very courteous and I liked the car. I was very much interested in buying and returned home just to sleep over it. The next day evening I checked the car was gone. I was disappointed, but it's not their fault. Will look forward to shop here.

macman4075

18 de jul. de 2016

At Suburban Toyota I was able to find a great vehicle at a great price. My salesperson was Guy Mulder, he was very knowledgeable and patient as he helped me narrow down my options and find the ideal car to fit my budget. They gave me a heads up on a great RAV4 Limited which was arriving at the dealership in the next couple days and I fell in love with it. I was very happy with the experience. The only reason I'm giving the dealership a 4/5 and not a 5/5 is that I was led to believe I it was likely that I could get a really low interest rate through the dealership. When that wasn't the case, I ended up financing through a credit union and got a rate I was very happy with. Overall - the shopping and buying experience was great.

sssssssss

8 de jul. de 2016

I came to this dealership because I saw a vehicle that I originally leased the same vehicle years ago. Initially, I was told that they do not accept loans from my particular credit union and was told that they accept the amount I was originally covered for in my loan and would cover the costs over that amount. Little did I know, Guy had me apply for a new loan through them for the full amount. I was told, by Guy, that he was only trying to get me a lower ASP rate than I was originally given by my credit union. Aside from all of that, it was xxxx near impossible to get in contact with Guy. I would send multiple emails, calls and voicemails, only to get a response once in a blue moon - mind you, this took place over less than a weeks time. Not only did it take the dealership almost 4 days to give me a response about whether or not the car was approved, they never once told me what I was approved for or what my payments would be, ONLY until I threatened to walk away from the deal unless I had all of the information presented to me. I would highly suggest staying far away from this dealership, and probably all of the Troy Motor Mall Suburban Collections.

kscrosswinds

7 de jul. de 2016

I had a car in my mind, visited a dealer, Lazer pulled it out, and went for a test drive. This dealership has a good size waiting area while staff are all friendly. Lazer was friendly, considerate, and not forceful about a decision at all; very flexible and pleasant the whole time. On the same day, I drove the new car home, and all went well. It has been seven days, no problem with a car and just waiting for a check for the trade-in. So far so good.

MattTRDpro

3 de jul. de 2016

I recently purchased a 2016 Toyota Tundra TRD pro at suburban Toyota. Eugene was my salesperson and from initial contact to final walkthrough, it was a great experience. As this was the only TRD pro within reasonable distance of metro Detroit, there was no room for negotiation on the price of the new truck. Eugene did provide a reasonable price for my trade though. My overall experience was great, although if you don't have your financing prepared before going there, be ready to spend a few hours.Eugene was very knowledgeable and straightforward with the whole process and I would consider purchasing another vehicle with him.

davem

2 de jul. de 2016

Thank you for having a salesperson "Mike" who was able to explain the operations of the Prius to me and my wife. We had a bad experience at another local dealership. Glad we made the trip to Suburban Toyota.

Customer

28 de jun. de 2016

As we were at this dealership, my father was trying to get a better deal. As he asked for a reasonable price, this sales manager quickly replied with "Thank you for your time" and left us. He was extremely impertinent. This was the rudest way to handle the situation. We were about to take the deal, but after receiving this type of service, we decided not to. I will never recommend this dealership due to the terrible customer service.

Stephen and AJ

26 de jun. de 2016

I'm an out of state buyer who had a great buying experience at Suburban Toyota of Troy. My sales rep Chris Yarbrough and the sales mgr Scott Tekely were both courteous, fair and professional. This was extremely important to me as I came about 300 miles to buy my 2013 Sienna XLE .There were no surprises, I got an excellent price, and I would strongly recommend Suburban Toyota and definitely Chris and Scott.

sa

20 de jun. de 2016

I had my car engine change for my Toyota Camry 2007. people are very friendly and very much helpful. I am very happy with their service

Dollycorolla

12 de jun. de 2016

Leng Huang did an excellent job when I bought my Corolla on June11 2016. Very friendly informative and accommodating..Extremely satisfied with the customer service.

Canadian fan

10 de jun. de 2016

Suburban Toyota is the first dealership service department that I look forward to visiting. First of all, I want to compliment Matt, the service manager for his kind and attentive service..he makes the customer feel confident that their Toyota will be serviced properly and at a price that is fair. Secondly, I want to compliment Adam, who last wrote up my order. As it turned out, my car needed some extra service. I had several appointments later in the day and Adam said he would take care of me. He loaned a beautiful Sienna for me to drive to my appointments. When I picked up my car it was serviced beautifully. It is an absolute pleasure to visit Suburban Toyota.

Pappas, Jerome80

10 de jun. de 2016

From the moment we walked in and Lazer introduced himself, he was very friendly, informative and a great listener to what we wanted in a car. We would recommend him and the dealership to anyone.

Sean Moglia

3 de jun. de 2016

I had an amazing experience trading in my 2008 Toyota Tacoma for the new 2016 Tacoma TRD Sport. I love this this truck, it truly is a game changer!! Seek out Eric Smith for a great experience!!

MB

3 de jun. de 2016

My experience at Suburban Toyota could not have gone more smoothly. I tend to take my time making decisions and Eugene, my sales person, was never high-pressure. He was quite knowledgeable and provided me with the information needed to make my decision to purchase a Camry XLE. The color and package that I wanted was not in Suburban's inventory but Dennis, the sales manager, was able to get my car from an out-of-state dealer in one day! Eugene helped me set up blue tooth and apps (very grateful for this, as my last car was a 2002 Camry without such advances!). I'm extremely happy with my new car. The entire team at Suburban was professional, and I highly recommend Eugene.

fullcourt

1 de jun. de 2016

Bought a new Highlander on Saturday. After being ignored at another dealership who had the Highlander we wanted to buy. That dealership didn't respond to emails or phone calls. We walked into a empty showroom only to be in ignored, Thank you Suburban Toyota.

gussie623

31 de may. de 2016

I strongly recommend buying a used car from Suburban Toyota. Garrett Golke, the sales rep made my experience buying a Corolla a pleasant experience. He was knowledgeable and very helpful in addressing my needs.

JesusHR

31 de may. de 2016

Great experience with this Toyota/Scion dealer, I got my car through Ryan Hennard who was really friendly plus professional and he did a very good job convincing me to buy a new car, I must confess that I was actually convinced to buy an used 2006 Mercedes E class, but fortunately it got sold, so I decided to test drive the Scion TC and then the FRS Release Series in which I immediately fell in love with.I fully recommend this dealer, they have in their inventory used cars in really good shape, but the best thing they have is professional and kind personnel, if there were 10 stars I would give them 11 by the way, I am very very happy with my purchaseCongrats!Jesus Herrera Ricano

Customer

30 de may. de 2016

The salesman name Guy Mulder was a good guy helps us out and tried his best with everything. But the so called Boss (Scott Tekely) was working with was very unprofessional and rude and his way of handling his customers and treated people I would not recommend this company in any way shape....

LuvMyToyota

27 de may. de 2016

We had an amazing experience trading in our obsolete Mercury Mariner for our super sophisticated modern 2016 RAV4 hybrid! It was fair and honest and we feel it's the nicest car we have ever bought! Seek out Lazer for a great experience!

aa433141

25 de may. de 2016

Like others on this site, I do not typically write reviews, but my experience was so pitifully BAD that I feel like I need to share it: I went in to "test drive" and potentially BUY a car. I did drive the car, but I had hardly turned the car off when my salesman, Chris started to tell me about the aggressive pricing they have at Suburban and how they only make around $200 per car. Huh???? So........what he is telling me is they will not sell a car for less than the asking price.....NO MATTER WHAT!!! Well, I did make an offer but it did not work out to THEIR benefit, so I walked away. I did purchase a similar vehicle at ANOTHER DEALERSHIP with minimal issues. Chris NEVER followed up with me regarding any other cars that might be a fit for me.......it was more like a "don't let the door hit you in the xxx on your way out". Want a bad experience.......this is the place you want to go. They will not sell you a car since they don't care about YOU the customer........they are driven by their "profit margins" ONLY. Save yourself some time and go someplace else.

Mr. T

21 de may. de 2016

Sales rep Eugene was a big factor in our decision to buy from Suburban. Was very knowledgeableand answered all our questions and concerns. Would highly recommend Suburban Toyota to all my friends.

Pursuit 2860

20 de may. de 2016

Sales person and management were very professional and made the purchasing process very pleasant .Would recommend Suburban Toyota and sales staff to any of my acquaintances.

ScionGuy

13 de may. de 2016

My scion has 50k miles, no alignment problems, drives straight, even drove it to florida and back no issues. Last month I got new tires so I decided to get an alignment (its recomended to get alignment everytime you get new sets of tires). I decided to pay extra by going to the dealership because I thought I would get the best service. I was wrong?! After driving off the dealership, I notice the car started Pulling to the Right! I waited another day to see if it change but no, My car is now pulling to the right! So I called the dealership and told me to take it back to the dealeship and said they would "take care of it". I went to the dealership the next day and the service rep who I spoke with on the phone and said shell be there to " take care of it " was not there. So i said thats fine, instead, a service rep name Andy took my car to get checked. After 1 hour waiting, he came back and said they could not do a full alignment because the "rear adjust arms are locked and rusted". I asked him why? He said "because your car is old". First of all my car is only 50k miles. Garage kept. No visible rust. Second, I was thinking why did the dealership let me drove off knowing that they only did half of the alignment? Were they thinking I wasnt going to notice? Im not a mechanic my self but I can tell if a car is pulling/driving to the right. So I spoke with the service manager cause all the response from this andy the service rep is "I Dont Know" . Dean the service manager spoke to me and said the same thing and added that I need to pay $400 for that adjust arms that are not even broken to begin with for them to be able to do a full alignment. I told him its not broken and my car was driving straight before half xxx alignment. He told me theres nothing he could do. I spoke with their boss Jeff K and said the same thing they couldnt do anything. I went to better business bureau and also said they could not resolve it. My car is still pulling to the right. This experience made it clear to me not to ever go to this dealership anymore. I have a lot of family and friends that buys toyota and go here, I will start telling them to go to a different toyota dealership. If you want good service Do not Go to suburban toyota

Bindu

12 de may. de 2016

I went to buy Corolla from used cars. Chris showed cars and I picked one. And the futher transactions went smoothly with Chris's help. Price of the car is reasonable. Thank you so much Chris you are a good dealer.

2bcars

11 de may. de 2016

My wife and I went to Suburban Toyota to look at a new RAV4 hybrid. We were so favorably impressed by the service from Lazer, the sales associate, and the product that we left as owners of a new car.

Wilson

9 de may. de 2016

I made a final decision buying a new Corolla from Eric on my first visit to this dealership.I have been to other dealerships time before.I got the best deal and considerate service from Eric which other dealers failed.Besides the service facilities impressed me.I am glad that I made a right decision.Thanks Eric for your service.

21Daggers

3 de may. de 2016

Chris Yarbrough is the best used car salesman at Suburban Toyota. Made my Toyota certified used car buying transaction go smoothly. See Chris, great guy.

Paku

28 de abr. de 2016

Well, I never wrote a review in my life. This is my first and probably last. I understand that I need to submit some documents to get a lease. But, the way I was asked for the documents was really bad. The words like "If I don't get this document, I lose my job" isn't the way you ask for a document ! One should let the customer know that it is a mandatory document. Yes, selling the car fast is your job. But, there is no need to RUSH the customer for documents. Well for Toyota, I believe a "customer" is more important than your "job" - PERIOD.

Cara_liu

27 de abr. de 2016

I buy a user-car from Leng Huang. She is so enthusiasm and give me more help. When I had troubles in buying a car- insurance, she gave me more suggestions. Thanks for Leng.

Alyssa Mitterholzer

27 de abr. de 2016

I had a very good experience with Suburban Toyota Scion located in Troy Michigan. It was a little rocky at first because they wouldn't give me the deal, but a week later I got the call back that they were ready to make the deal with me if I was still looking for a car and I quickly responded yes that I was ready to purchase that vehicle. It was a good deal for a certified pre-owned vehicle. I will say being from Ohio, things are a little complicated when trying to finance, as they do not accept out of state letters. So that was a little tricky to get figured out. Customer service was great, Ryan Hennard, my salesman was great and extremely helpful, the facilities were clean, the car was in great condition, just as advertised and it was an all around great experience for my first car buying.

Keshw

26 de abr. de 2016

Our experience at Suburban Toyota was great. Leng made the entire process very easy. She was very helpful in making our decision with the Highlander XLE we chose. We went back to the dealership 3 times b/c we were so indecisive, but Leng was very patient with us. Even more so, she was very helpful in getting us to a monthly payment that was even less than we were willing to pay. I can say that Leng provided us with the best, no pressure, but attentive car shopping experience I have ever had. I was already a dedicated customer to the Toyota/Lexus family brand and it's experiences like this one that will keep me as a dedicated customer. We love our Toyota Highlander.

Stephanie Gilkey

26 de abr. de 2016

Very pleasant experience at Suburban Toyota of Troy. Leng was wonderful- made the whole experience enjoyable. She located the vehicle fulfilling our wishes. We love the Highlander-exactly what we expected.

Margaret

26 de abr. de 2016

I was very happy with my New car purchase from Leng, she found us the car we were looking for at a great price. I would tell all my friends to buy from her

iA person

25 de abr. de 2016

When I first got to the dealership, I told Lazer exactly what my budget was, and he quickly pointed me in the right direction. He even stayed late to let me take a test drive and came in on his day off to finish the sale. Mike in finance was also very straightforward and helpful.

M_kulics3890

25 de abr. de 2016

I had an amazing experience financing my first car at Suburban Toyota! I worked with Guy Mulder and he went above and beyond in preparing my file for approval on my 2013 Nissan Sentra. The dealership made sure my car was in good working order before handing it over to me, and the process of trading in my old car and signing the paperwork was painless! I would definitely recommend this dealership to anyone looking to buy a new or used vehicle as well as first time car buyers. Buying my new car was a life-changing experience!

somefirstnamesomelastname

22 de abr. de 2016

I traded in my 2013 Toyota RAV4 LE FWD for a 2013 Toyota RAV4 Limited AWD with all the bells and whistles. The consultation and trade-in was seamless and equitable. I highly recommend Chris Yarbrough for being honest and professional!

Cindy

21 de abr. de 2016

My experience with our salesman George Varughese was very good! George was friendly and took the time to answer all of our questions regarding our car purchase. We purchased a Toyota Corolla Special Edition and we love it!! It is quite a change from driving a mini-van for the last 22 years! I have not been in a car showroom for a couple decades and wasn't sure what to expect. George put me at ease and made the car buying experience a very positive one! He walked us through how to use the navigation system and other neat features of the car that were all new to us! I even stopped by the dealership a week and a half after purchasing the car to ask George some questions and he took the time to once again answer all of my questions. The entire shopping experience was positive. I would recommend Suburban Toyota and specifically George to anyone interested in purchasing a Toyota!!

Qmly2910

20 de abr. de 2016

Eugene was very friendly and knowledge . At first ,we just wanted to take a look and going to buy a car later ,but at last we bought the car with the price we wanted.The experience of purchasing was very comfortable. Great job !

Tracy Skrout

19 de abr. de 2016

The sales team worked hard to get the payment I wanted. Chris was very friendly and went out of his way to help me with the purchase

carchick

19 de abr. de 2016

Everyone was friendly and accommodating. Got the car we wanted at the price we wanted. Fast and efficient. Would definitely recommend. Drove from out of town and was worth the drive! Thank you!

bagman

19 de abr. de 2016

lazar was great to work with, did not pressure us in any way. Knew the model Toyota we were interested in and answered all our questions, offered us several options when purchasing

roby

14 de abr. de 2016

I was given information that helped me understand the Toyota products.The salesman ( Lazer Volaj ) find the SUV equipped just the way I wanted.Then He worked with me on a lease that was within my budget.

AG

3 de abr. de 2016

They were great. Got me exactly what I wanted for an affordable price. Made the whole experience of purchasing a new vehicle very easy and comfortable.

sarah t

2 de abr. de 2016

Lazer was wonderful. He was knowledgeable, professional and efficient. This is the best experience I have had with Suburban Toyota, and fortunately I was directed to Lazer. All went well, including a very knowledgeable and friendly Finance Manager, Stuart.

JBird

30 de mar. de 2016

They were good in contacting me but we couldn't reach a deal.

Jeff L.

28 de mar. de 2016

I highly recommend Suburban Toyota if you are looking for a great car leasing/buying experience. I was helped by Eugene I. He was the best. Extremely knowledgeable, professional, and friendly. He made my entire leasing experience stress-free. Stuart in the finance department was also great. Wise beyond his years. Clearly explained everything. I love my Toyota Corolla and will a returning customer.

JohnTK

23 de mar. de 2016

Great dealership. Great selection of vehicles and the sales person, Eugene Ilin was the best. He listened to what we wanted and helped us get it done without pressure. We actually came to this dealership because of Eugene. He leased us our last 2 vehicles. He is new to this dealership and so are we. Very happy with experience.

PandaCid

18 de mar. de 2016

I was hesitated if it better to rent or buy a car. Ms. Leng was very patient in showing all of the options to me, providing each choice's pros and cons, and helping me to find the best for me.

Ali

11 de mar. de 2016

I found out about Kamil from the previous awesome reviews. This was my 4th lease with Toyota and was the smoothest hassle-free deal ever. He was very respectful, no nasty salesman tactics. He quickly met me near my counter-offer and didn't waste my time going back/forth to his manager like other dealers. The deal was nice considering my not-so-great credit score. Stuart also was great. He was transparent and kindly explained how my lease payment was calculated including the residual value and rent charge. Very smooth signing process. Truly respectful and hassle-free. Other dealers would be pushy and try to add-on unnecessary fees/services once in the Finance bunker.

rparvath

29 de feb. de 2016

Suburban Toyota at Troy is really great. I am new to the USA and when I spoke to people, they said that generally the car dealers would not provide a good quote for women. I was honestly and truly happy that both Rob and Chris were very honest and helpful in selecting the car and with the quote. Both of them really put away the jinx that car dealers don't provide a good quote for women. Thank you so much guys!

AT

24 de feb. de 2016

I went to the dealership to lease a compact vehicle and decided on the Corolla. Leng was the person who showed me the different options and the price range. The transaction with her was smooth and without hassle. Would definitely recommend!

Jo Anne 010916

27 de ene. de 2016

While searching online for a Toyota Tundra I received phone calls and emails from five different Toyota dealers in the metro Detroit area. After speaking with Eugene from Suburban Toyota I scheduled an appointment for a test drive. Eugene came with me during the test drive and was able to answer all my questions about the Tundra. He is an expert with vast technical knowledge about the Tundra and is very professional. After the test drive I negotiated a price and bought the truck. Eugene also helped with programming the Bluetooth, updating the navigation system with new software and installing the tie downs for the bed of the truck. Eugene exceeded my expectations by providing excellent customer service! I would recommend him to my friends and associates who may be in the market for a new vehicle. This is my second vehicle purchase from Suburban Toyota. Based on the great customer service that I've received in the past I am confident that I can expect years of continued great service,...

EAB3

25 de ene. de 2016

Extremely pleased with my purchase from Suburban Toyota, the service and follow up was and has been fantastic. Very knowledgeable, helpful, and friendly team at Suburban Toyota, I would purchase another vehicle from them in the future and would recommend them to anyone looking for a Toyota.

dgp

17 de ene. de 2016

Very pleased with the whole sales process. Delighted with new pearl Prius. I have had my two previous Prius (2006, 2009) serviced at Suburban Toyota-Scion of Troy and plan to have my new (2015) one serviced there also.

Maysengk

7 de ene. de 2016

What a relief! Shopping for a car can be a nightmare and can be stressful but the experience at Surburban Toyota and working with Eugene Ilin made it easier and smooth. Eugene explain everything thoroughly with commonness. He didn't mine to repeat himself nor push us to make a decision. It was a pleasure to work with him! Thanks Eugene!

debisue

31 de dic. de 2015

This is my third or fourth (?) car with this dealership. All my experiences have been good, but this was the easiest of all. They called me and said "you want a new 2016?", and I said "sure!"Took my car in and drove off with a new one. Kamil Abdullah was very friendly, knowledgeable and easy to work with. I love my Toyota !

Sharon K.

30 de dic. de 2015

I hadn't planned on buying a new car. But thanks to Kurt Pierce and his colleagues, I now own a wonderful Chevy Malibu with low mileage.

Anthonyp

26 de dic. de 2015

I highly recommend Suburban Toyota-Scion. I searched for my used vehicle at several different dealerships and found the best deal at Suburban Toyota-Scion. I verified this when my Salesperson (Kurt Pierce) showed me that the price was the second best out of 82 similar vehicles in a 500 mile radius. Kurt was very informative and easy to work with. My entire experience with him and Suburban was first-rate! I will definitely be back in the future.

kkdehoff

22 de dic. de 2015

I came into the dealership knowing exactly what car I wanted to lease. Lazer was great to work with- he was friendly, efficient, and very helpful! I was new to the leasing process and he walked me through every step. Mike Talampas was also very friendly and helpful. He explained all the financial aspects of the lease clearly and concisely, and helped me determine the best personalized payment plan for me. I'm very pleased with my purchase and will look to Suburban Toyota again for future car purchases.

Thai Vue

7 de dic. de 2015

This is the second car I buy from this dealer and the same salesperson. They have quality products with friendly and understanding staff that meet my needs.

belemmoralesatgmail.com

3 de dic. de 2015

Andrea was amazing to work with. She always went above and beyond. I am very pleased with the car purchase. I definitely plan to use her in the future for all my car purchases!

alexv2015

23 de nov. de 2015

I have a great time viewing the new Rav4 with sales Kamil Abdullah. He was able to show me the car and explained the information to me in a timely manner. I love to see all the new Toyota cars displayed in the show room. They all look very sharp!

camrycosmo

22 de nov. de 2015

I want to thank Mike Goltz for a great car buying experience. Efficient and to the point... just the way i like to purchase things. Good review of my interior perks

TeDi

19 de nov. de 2015

I had a great experience at Suburban Toyota thanks to Eugene! He was very professional to work with. Also very knowledgeable about everything that I needed to know about my New Highlander! I couldn't have asked for a better experience. He introduced me to the service department and showed me around so that when I come in for service I will be comfortable with it. He spent a lot of time showing me about all the great features in my new car. He even set up my phone to Bluetooth! He certainly went above and beyond what I expected!! Suburban Toyota is the place to go and Eugene us certainly the one to see!! Thanks Eugene??

D.skelton

19 de nov. de 2015

Mike Holtz was a great help in getting me into a new new car smoothly and quickly. Definitely pay a visit to Suburban and ask for Mike.

Mother of Two

19 de nov. de 2015

Kurt Pierce was a great sales rep to work with for people not used to buying cars from dealerships. He was straightforward, friendly and recognized that trading in an old family car was more than just a financial decision. I really appreciated his patience in answering questions and his willingness to listen to my concerns. Definitely none of the pushy hard-sell tactics which made me avoid dealerships in the past. I'm glad our family had the chance to work with him.

Goldsa;2015

8 de nov. de 2015

Guy was a most helpful salesman. He provided invaluable information necessary for me to make a decision about my car. He took quite a bit of time to instruct me on all the workings of the car so that I would feel comfortable driving it. Guy is a valuable asset to Suburban Toyota.

customer

5 de nov. de 2015

The sales staff were very professional and accommodating. I have worked with Connor Jeney and he is very knowledgeable. I recommend him to anyone looking to buy an used car.

Happy Customer

5 de nov. de 2015

The sales staff was excellent, the service personnel has been great and the vehicle has been flawless.The entire Toyota experience has been better than I ever expected.I have owned countless "Premium" domestic and imported vehicles and have never experienced the quality and customer care I have received at Suburban Toyota

Suburban toyota of troy complete rip off

5 de nov. de 2015

Today I was on Suburban toyota of troy. I went there for oil change and fire rotation. They said my car not due for oil change but I need to do fire rotation. After few moment service rep came to me and said my car rear brakes are not good need to change and gave an estimate for over $350. I said not rite now. Than, after another 10min later, service rap boss came to me and ask me to do it. I said no I can not afford at this point. They tried to scare me and said it could make problem on your car. After I get out from dealer I went to bell tire. Bell tire inspect my car and said my car brakes are very good. I don't need to change. I have no idea about other dealer or other people experience but I am never going to trust suburban Toyota of Troy anymore. I was lucky today that I did not step on their trap. Now think about how many people they are doing the same thing and making people pay for nothing and while they are taking the car to fix the problem who knows they are not making another problem for your car. If they make another problem then you you will go there again and they will rip you off again. Friends do not go there anymore for any issue on your car.

Hannah15

24 de oct. de 2015

Connor Jeney is a great salesman. He is friendly, knowledgeable and approachable, without being pushy. I would definitely work with him again and strongly recommend him.

Katie09corolla

21 de oct. de 2015

Connor Jeney And everyone at the dealership was awesome I had a great experience buying my used car from them they were extremely helpful and patient when my insurance company was being dumb and had to be called multiple times to get all the paperwork done. I got a great deal and would totally recommend to friends and family

Aura2

21 de oct. de 2015

Connor was courteous and helpful! Overall experience was good! If I could change anything or had any complaints it would be, the fact that the 2nd key to the car was missing and the time spent on trying to program the fob of the key that we had, other than that everything went smoothly.

MaryAnn/Mike

15 de oct. de 2015

Impressive dealership. This was my seventh time buying a new car and everything was perfect. Eugene made the whole experience from beginning to end wonderful. He is knowledgeable, professional and incredibly patient regarding questions, concerns and gives honest, reliable and helpful information at all times. Stuart was actually fun to go over finances with and Rob was very nice to stop and thank us. Recommend Suburban Toyota and Eugene to the max!

satisfy customer

30 de sep. de 2015

Mr Lazer, was very professional and patient he was very knowledgeable about the vehicle we purchase his hospitality was superb there was no pressure We walked out the dealership knowing that we made a great decision with a great saleman,, and staff. Thank you Toyota

sham

29 de sep. de 2015

Recently I went there for myy 2011 Toyota sienna First we went for flat tire and they change two tires with full price .later I found I had warranty on my tire(I changed all four tire last year) and they did not check it when I asked they were able to give me only 25% But I had to wait 3 hr for that and the main reason I went as my car was shaking while driving on highway when I brake .they told it might be for new tire will take some time to adjust! I went back after couple of weeks as s it did not get better so they want to charge me for diagnostic($135) and found that problem in my rear brake and charge me about $450.00 for change it .after repair the serviceman came and told me problem still persist as its due to rotor in front and they need to rotate the rotor and need 2 hr for that (another $270). I did not haves time and luckily left that day . I search on internet and found its very common problem and not a rocket science to understand the problem in the rotor. I finally went some other place and actually change the rotor and brake pad in front wheel. Very upset why they did not tell me the actual problem and later try to just rotate the rotor to cover it up . i f I did not change the brake I would have to change it soon. They also take extra time I don't think its two hr job just to rotate the rotor .I bought this vehicle from them and the initial experiences although good later I really had bad experience. I bought warranty on this old vehicle ( as they told if I don't buy during that time I will not be able to buy later but can cancel any time) so after a month I decide d to drop the warranty and contact the dealer and my salesperson refer me to financial guy .I was able to speak with him after multiple try and told me that I have to sign the paper and they have to send it ,so I did and went to dealer and signed it . after few months my warranty was not canceled and try to find the finance guy .left message multiple times and even one time speak with one of the manager as well but never get a call back. So I called the no that was in warranty card and they told me they never received any request to cancel it, its actually a easy process , u just have to fax s paper to them stating that I want to cancel that. I have no clue why they made it so hard and finally never did it.

Linda Graunstadt

22 de sep. de 2015

I bought my first Toyota from this dealership weeks ago and experience was great. I worked with Kamil and his sales manager Dennis. Both of them were very helpful. All I can say is - see Kamil at Suburban for your next Toyota.

Professionalism returns to car buying

21 de sep. de 2015

Buying a car can be a stressful event. But this was not so for me after I met Kamil at Suburban Toyota who made my experience memorable he was able to answer all my questions,attentive to the end of the process. I will refer family and friends to Suburban because of my experience.

Ayad

17 de sep. de 2015

Last two years I bout two cars from there preowned certified , both times I wasn't happy , about everything there , the treatment , the way they look at u , they tell u stuff and you don't see it after , last time I was there to sign and take the care , there was 50 $ extra on my price , I signed and took the car with reviewing the paper work because I trusted them ... And when I looked at the papers there was 50$ extra , I called and they no that was the price ! Any way if u do the mistake and go there please check before you sign .... And if u have the ability to do the deal somewhere else please do and don't go there ...

Deborah7

15 de sep. de 2015

ASHLEY WRIGHT, I CAN'T EXPRESS ENOUGH HOW MUCH I APPRECIATED YOU TAKING THE TIME TO SHOW YOUR CONCERN FOR THE CUSTOMERS. YOU DISPLAYED PATIENCE PROFESSIONALISM DEDICATION WHICH IS CERTAINLY AN ASSET TO TOYOTA. I WISH THERE WERE MORE ASHLEY'S WHEN IT COMES TO CUSTOMER SERVICE AT THE DEALERSHIP. IT WOULD MAKE OUR EXPERIENCE MORE ENJOYABLE AND KNOWING THAT WE ARE GOING TO RECEIVE THE BEST SERVICE, HONEST SERVICE AND TRUSTWORTHY SERVICE POSSIBLE! THANK YOU, THANK YOU THANK YOU, ASHLEY! DEBORAH HOLSTON.

Barb Up

9 de sep. de 2015

I went to Suburban Toyota looking for a new car. I wanted one with great gas mileage and Eugene showed me several of the Prius C and Prius 2 cars that were on the lot. Since I wasn't going to get financing I had to transfer money. As soon as the money was available, I contacted Eugene to test drive a couple of cars. I picked the model and color and it was so easy. Dennis Barrera helped do the paperwork and explained everything. Once that was done, Eugene helped me set up the computer stuff: Bluetooth, contacts, radio ...

Hadja Fanta

5 de sep. de 2015

This was the most reasurring feeling I had in years!!! Our agent Jay was soo polite and was on top of business despite our bad credit reports!!! I didn't believe we standed a chance to get my dream car; but he made it happen and it was like opening a new door, a second chance for us to rebuild our credit.Thank you Jay!!! God Bless Toyota Scion!!!!It feels great!!!!!

Sheryl Joy

5 de sep. de 2015

I had no plan on purchasing a Toyota but my instincts told me to just try. I already had an appointment to see another dealer. Then I could not believe I found a great car for a great price!. Mr. Jay Edwards of Suburban Toyota in Troy was very informative, accommodating and most of all very patient. So for anyone out there looking for a real deal, Suburban Toyota is the right place to look.

Lightmonster

4 de sep. de 2015

Saw the new Prius V online. Set up the purchase on the phone. Came to pick up vehicle and sign paperwork with no problems. Guy Mulder was our salesperson. He was welcoming and personable and he took time to explain the idiosyncrasies of the controls. The waiting room is very pleasant.

Bob and Jan

3 de sep. de 2015

We just leased our 4th car at Suburban Toyota --so we already knew what kind of service to expect---and Mike Goltz did not disappoint us! They are friendly, helpful and have always taken care of everything we have needed or have answered any questions we have had. The dealership is spotless, all processes were handled quickly and thoroughly --with no pressure--and we were on our way! We highly recommend them---and we love our Camry!

Agiametta

31 de ago. de 2015

I went to Suburban Toyota to purchase a 2015 Highlander. I had already been to another dealer and had a price in hand. I met with Kurt Pierce and told him what we were looking for, but did not tell him I had another dealer's price. Right off the bat, he beat the other dealer's price by about $1,500. No messing around, haggling or games. I really appreciated how simple the process was and how professionally the dealership operates.

Terry H

31 de ago. de 2015

Jay was my salesperson and he was great! Attentive, knowledgable, and curteous. I would refer others to him. Thanks for the great service!

Tara Firouzi

30 de ago. de 2015

I had a great experience at Suburban Toyota. The sales representative, Kurt Pierce, was very helpful and patient. I highly recommend him.

Tfirouzi

29 de ago. de 2015

I bought my first car here. The sale representative Kurt Pierce, was very helpful and patient. I had a great experience and i highly recommend him.

Steve1970

27 de ago. de 2015

Good customer service and I will definitely recommend this to other people. I will come back if I need another car. Thank you for your service.

tommkatt3

25 de ago. de 2015

Saw the vehicle on line, saved it and the dealer contacted me right away. I made my intentions clear that I was very interested in the vehicle, drove 90 miles to purchase it, Mike was on the ball having the vehicle prepped for us when we arrived and the purchase went extremely smooth. Everyone at the dealer was warm and friendly, great car buying experience! I wish they were located in my town! The other point I would like to make is that they have a really good automotive line up in the Toyota brand! I was very impressed with the new car inventory! The vehicle that I purchased was one of only a couple, but the rest of their inventory was massive. Sadly I'm not going to be able to experience their service department as it is to far to drive, so I will deal with the local dealer that still upholds Toyota quality service.

tommkatt3

25 de ago. de 2015

Had an excellent experience purchasing my new Toyota 4Runner from Suburban Toyota-Scion of Troy!Mike Goltz and all the team members were outstanding! My wife and I drove 90 miles to do business with this dealership as opposed to the local dealer. The local dealer dropped the ball when we were shopping with them. Sad day for them. You need to get the Suburban experience! You won't be disappointed! We certainly weren't! Keep up the great work!

Angy

20 de ago. de 2015

I recently leased a Toyota Camry SE from this location and had an excellent experience. Lazer did a great job accommodating my family and I. Everyone in the dealership was very friendly and helpful--we felt welcome right when we walked in the door. I highly recommend this dealership to anyone looking to buy or rent a car! Thanks for the great experience!

dkr

19 de ago. de 2015

Everything was as we expected. We followed Eugene from another dealership since we were so satisfied with him...his service and professionalism and our last purchase.

ahron jaffe

13 de ago. de 2015

my best leasing experience ever. I would strongly recommend Eugene Ilin and Suburban Toyota Scion of Troy. Eugene was patient and helpful.I was out in no time. "GREAT JOB"

Howard L

6 de ago. de 2015

August 6, 2015 Last week, I bought a new Toyota Camry Hybrid at Suburban Toyota in Troy, Michigan. My salesperson, his manager, and the finance manager all treated me real well. My salesperson treated me real well. He listened tho my needs and concerns and responded to them. He was honest. When he didn't know the answer to certain of my questions, he said so and said that he would find out. Then, he did so. He knew his product and knew his stuff. He explained the various warranties and extended care programs real well. He respected my decisions. Lastly, he communicated to me a strong message that his dealership would take care of my vehicle service needs after the sale. I negotiated contract provisions with the finance manager. The negotiation was a real give and take. He, too, listened to my concerns and responded well. Never did I feel under any obligation or pressure to buy any option, accessory, or warranty. Therefore, I recommend Suburban Toyota to anyone looking to buy or lease a new Toyota.

robert

5 de ago. de 2015

She was great! She drove the vehicle to the dealership from Ann Arbor because she knew that was the vehicle I wanted, Even before paperwork was official. She went above and beyond and in the future I would work with Leong Huang again. She was referred to me by my son and his family are also very happy with their vehicle. I would suggest asking for her personally when you are in the market for your next car.R. McGee

Jim

4 de ago. de 2015

My teenager driver is an auto dealer's best friend....had another solid experience with Jay. No hassles, cars ready to drive when I arrive, paperwork ready to sign when I come in to pick up the vehicle. Highly recommend Suburban and Jay.

Sam Hakim

4 de ago. de 2015

It was a great experience, because I felt I was dealing with my big brother (Kurt), not with a sales man from the used cars department, I really appreciate his service and I would like to thank Scott for his care for us, you are really the best . Thank you my friends for everything you did for me.

tom c

3 de ago. de 2015

I had an Awesome experience. My sales man was Lazer . He was great I highly recommend him to all my friend and family.

tommy c

3 de ago. de 2015

Lazer is the best. Had an awesome experience. I would recommend you go see him if you need a new car. I will recommend him to all my friends and family,

D.P.

1 de ago. de 2015

Both Scott Tanke my Sales Person and Dennis Barrera, the Sales Manager were a pleasure to work with when I purchased my new Tundra. Both gentlemen took the time to get to know me and what I wanted from a new truck. They answered all my questions and at no time did I ever feel pressured. I couldn't be more pleased with my truck buying experience. I would gladly recommend Scott and Dennis to anyone that was interested in purchasing a new Toyota.

Blessings

31 de jul. de 2015

Jay was very professional and respectful throughout the entire sale time. He was very detailed and kept is promise. The place was neat and clean.

JerryC

26 de jul. de 2015

I have known Dennis for several years now, and have purchased a Tundra, two Rav 4's and a Camry from him and Suburban Toyota. I have come to trust his judgement and knowledge of the cars he sells and marvel at the value he places on customer relations and returning business. As a clinical social worker and minister, Dennis is a role model for how auto dealerships are a vital part of our community beyond just selling transportation. Dennis and his associates work with customers to propose recommendations based on their needs and abilities, not just to sell products and services. I value this dealership unlike any other I have worked with and am committed to working with Suburban Toyota for the foreseeable future. Should other businesses choose to imitate their success strategies, their would be even greater opportunity for connecting with customers in manufacturing, sales, industry, real estate, or a dozen other fields. Bravo to Dennis and his staff!!

Rmoody

24 de jul. de 2015

We purchased a Sienna from Nathan and he was fantastic from the moment we entered the dealership and he offered to help us. Nathan was very professional and always kept an open line of communication. He followed through on his promises and was timely. This was our first experience with a foreign manufacturer, and Nathan certainly made a lasting impression on us. He was very personable and actually made the buying process low stress and pleasant. Most importantly, he was never pushy and was always very honest with us. I would highly recommend Nathan to anyone interested in purchasing a Toyota; you will not be disappointed!!

Daniel S

20 de jul. de 2015

Just a quick "Shout Out" to Leng Huang and the fine folks at Suburban Toyota. Every step of the process was painless. Received a fair value for my trade-in (2013 BMW), they brought in the exact vehicle I wanted, flawlessly added the body side moulding I wanted and delivered the vehicle in the timeframe promised. I could not be happier with my Rav4 or Leng Huang, who championed process! Hats off to you Leng, Fine Job! See you when I'm ready to move up to that Highlander!! Daniel

Susan Craven

19 de jul. de 2015

Everyone here was very friendly and made me feel welcome from the time I walked in the door. Nick was great to work with and was always available to answer any questions I had. Everything was great from "just looking" to signing the final papers. Loving my new Avalon!

Myrn71

18 de jul. de 2015

We recently purchased a 2015 Venza from Suburban Toyota and working with Nathan made our experience a pleasant one. He is honest and very accommodating and is truly the reason for our sale at Suburban.We look forward to working with him the next time we consider purchasing an automobile. Keep up the good work.

Bin_Fu

18 de jul. de 2015

Got a 2014 RAV from Suburban Toyota, and Leng provided tons of help and suggestions. Trust me, if you ever meet Leng, you will never go anywhere else for car shopping. Highly recommend her and her excellent service! Best salesman in town.

Shawn

17 de jul. de 2015

You can choice any kinds of cars in Suburban. I bought a 2010 Volkswagen CC in Suburban Toyota Scion. The service for customers is excellent. Anyway, feel free to ask any question and have a look in store. People work in suburban are very kind.

Foxie299

17 de jul. de 2015

Would highly recommend Leng and dealership for a pleasant experience. Thanks !Keep up the Good Work ! The dealership was very accommodating, All issues and concerns were addressed promptly and in a professionalManner.

BM60

17 de jul. de 2015

It was my second time buying a Toyota RAV4 from suburban. In both times Leng Huang was my salesperson. My overall experience with Leng was very pleasant. She was professional, very clear and explained the entire process step by step. She was honest, helpful and very friendly. I highly recommend her. Thank you very much Leng

New Camry Owner

16 de jul. de 2015

We were looking to buy a new car in April to retire our two older cars. When we walked into the dealership, this young lady, Leng Huang, greeted us warmly and quickly understood what we were looking for. She showed us the various options and analyzed the pros and cons for each one. We short listed two vehicles and test drove one. We were very pleased with the road test. Leng then explained and demonstrated the details of the various functions of the car. She was very responsive in finding out answers to questions that need clarification. What impressed us most is that she followed up with all pending issues proficiently. She was very diligent and efficient in getting paper works done. She is a go-getter! We had previously gone to several other dealerships, but this one, particularly Ms. Leng Huang, is outstanding!

RaghuG

25 de jun. de 2015

Suburban Toyota Sales Representative, Mr. Mike Goltz, helped us buying a new SUV. Mike was friendly and very patient in answering all questions. We visited three times their showroom before making our decision. Each time mike was courteous and ensured that all our questions were answered. I highly recommend anyone call Mr.Mike Goltz at Suburban Toyota, Troy, Michigan, for assistance.

RaghuG

25 de jun. de 2015

Suburban Toyota Sales Representative, Mr. Mike Goltz, helped us buying a new SUV. Mike was friendly and very patient in answering all questions. We visited their showroom three times before making our decision. Each time mike was courteous and ensured that all our questions were answered. I highly recommend anyone call Mr.Mike Goltz at Suburban Toyota, Troy, Michigan, for assistance.

Tom

17 de jun. de 2015

Shopping many weeks for a new used car online, i spotted the car of my dreams. I test drove it the next day, and drove it home the following day :) i never bought a car from a dealer before. Jay Edwards made it very easy and fast! Thanks!!!

HappyNewowner

13 de jun. de 2015

This is the first time buying a Toyota, I found my car on the internet & received a immediate call back, set up an appointed. When I got to the dealer, the car was in the lot with a HOLD sign on it. Nate (salesman) was prompt, courtesy, answer all my question in the dealership & when we took the car for a test drive. They held the car for me, for 2 day. When I wen to sign on the car, I was given a tour of the service area, was shown the car, so I could go over the car one last time. Then I spent about 30 min, with the finance person, who again answered all my question & never pressure my to buy any of the extra services.

Mr T

4 de jun. de 2015

Working with Jay Edwards was a pleasure. Jay was kind, professional, and knowledgable. He was patient with my wife and myself. He took time to explain the process step by step. He made us feel like family. I will do business with him again and would recommend anyone looking to purchase a car to call Jay Edwards at Suburban Toyota.

JimDDS

30 de may. de 2015

No pressure at all. Fast and efficient. They understand how to make the purchasing process seamless. They were prepared each step of the way. Communicated well, understanding I am very busy and hard to reach.

Marvin J

29 de may. de 2015

Working with Jay Edwards of Suburban Toyota was wonderful. I had been looking all over for a Lincoln MKX loaded; the model before the body change over in 2011. This dealership had one in great condition with a one time owner. Jay was helpful, kind and not pushy like some of those car salesmen are that just make you want to run out of the dealership. They ran my application on the previous day so that when I got there everything was taken care of and all the documents were ready to sign. I was in and out of there in no time! Very wonderful experience! The only reason I'm giving them 4 stars instead of 5 is because I was informed that its their policy to not give used purchased vehicles a full tank of gas. I thought that was common courtesy for dealerships to give you a newly purchased vehicle on a FULL tank of gas no matter if the car you're buying is new or used. I got my MKX on a little under 3/4 of a tank :/ This in NO WAY reflects my experience with Jay though, he was awesome!

Pranay

21 de may. de 2015

I have bought the 2012 Honda Accord LX-P of $36k miles one owner vehicle from this dealer and overall I am satisfied with the customer service and the price. I would definitely recommend to visit. Thanks!!!!

KatyaM

21 de may. de 2015

Just came back home after purchasing a Toyota Sequoia. I can not but stop for a minute, and write about how awesome our experience was.My husband and I were shopping for a car a year ago. We were expecting our firstborn, and wanted to upsize. Me being a European (aka a huge fan of Audi and VW), we settled on a VW Touareg. Our experience finding one was a nightmare. After the hokum we've been through, I swore I would never going to a dealership again (you guys, it was THAT BAD). Our baby was born, and not long thereafter we realized the car is too small (we have a black lab, too). When my husband said we need to go shop for cars, AGAIN, I was wondering what did I do wrong in life to deserve being tormented by this.And then we came to Suburban Toyota, and met Sir Guy Mulder:) I don't mean to sound pompous, but he is THE BEST. Very respectful of your time, to the point, not beating around the bush, pleasant and knowledgeable. And, I need to add, the most soothing voice you'd ever hear. We came in, test-drove a couple cars, decided on the size, a new car came in yesterday, we got it today. NOBODY WAS PUSHING US INTO ANYTHING. Just a relaxed, not time-consuming, quality car purchase. Oh, and he did some magic on the price, too:)I would recommend this dealership to anyone in search for a Toyota. And Guy - as a to-go pro.

Hooglaz

16 de may. de 2015

Kurt Pierce was very helpful getting me a car. Mike in finance was very efficient with the details and the process went smooth. The car was in great shape when I bought it, and the price was the best I found. Love my Camry, which was well inspected before purchase.

Lauren Rochelle

12 de may. de 2015

Charlie Chang is an awesome salesperson and by the end of the interaction, I felt as if he was my friend! My mom went to the dealership first to look for a car after we had a not so pleasant experience at another dealership. He immediately greeted her and listened to her as she explained the types of cars I was interested in and what I was looking for. When I got there, he was friendly and immediately showed me two cars. One of the cars he picked was exactly what I wanted and I purchased it. He expedited the process quickly. I will definitely recommend people to this dealership and tell them to ask for Charlie!

JP

9 de may. de 2015

I walked in looking to lease a care, but ended financing a toyota corolla pre-owned 2013 for a very reasonable price. Worked with Kalil and he was very patient and guided me all the way through for a recent graduate that has never really bought a car. He even personally picked me up from my place to pick up the car, since I did not have a second person to help me out. Also they were willing to work with me, being an immigrant on a work visa, something that not all dealers do. Overall it was a good experience

Kimberly

8 de may. de 2015

I had a fantastic experience at this dealership. Kamil Abdullah spent a lot of time helping me with my new lease and made everything possible. The staff that worked on my lease stayed at the dealership until everything was complete even though the dealership closed while I was there.

Kathryn M

7 de may. de 2015

Both Dennis Barrera and Kurt Pierce were extremely helpful and perceptive in understanding and listening to my car buying needs. It was very apparent to this customer of both of their experience, which translated for me in making just the right car purchase for my needs. I would not hesitate to do business with them or with Suburban Toyota of Troy. They are the Taj Mahal of Dealerships as far as I'm concerned !! And a special thanks to Kurt for going the extra mile to make it all smiles for this happy customer !! You ROCK !!

Hannah

5 de may. de 2015

Everyone I worked with from the Salesman to the Finance department was awesome. Everyone was knowledgeable, informative, and very pleasant to work with. I would purchase a car from here again, and I would recommend this dealership to everyone.

Amitabh

4 de may. de 2015

My sales person was lazer volaj. Great guy not pushy at all. We were able to come to a good number to purchase the Prius c option 2. Financing was at 0 percent apr and it took only half hr to get the paperwork done.

raad333

1 de may. de 2015

Nathan Ross was such a pleasure to work with. He was dedicated to making out experience at Suburban Toyota-Scion of Troy a positive experience. We went in looking for a Toyota Corolla and decided to go with the Camry instead. The entire lease process went smoothly and we were out of there in just a matter of a couple of hours. Thank you Nathan for your service.

Bill L

28 de abr. de 2015

I recently leased a 2015 Rav 4. We now have two Rav 4s, the other being a 2009. Nathan Ross, the sales-person with whom I worked, was very peasant and helpful, and I did test him, changing my mind on several things along the way. I even wanted a different color at the last minute, and it posed no problem. He even set up the Blue tooth feature with my cell phone. I have been involved with SUburban Toyota Scion, for sales and service, for over six years, and Nathan continued the positive experience.

GW

27 de abr. de 2015

My buying experience at Suburban Toyota with Scott Tanke went very well. I did not intend to purchase a car that visit but after sitting down with Scott and going over all of our options, we decided to buy our Rav IV. Scott answered all of our questions, was informative, was not overbearing. I would recommend Scott to anyone that was interested in buying a new car. Finally we are very happy with our Rav IV, it is a very nice vehicle.

Eddie

15 de abr. de 2015

bad customer service and and no respect at all to customers .... Been there twice in six months , bought 2 cars ... But end up not happy , especially the used cars manager ..., I just don't know how they have someone like hom there .... He doesn't know what is word respect mean , and when I signed my paper work , went home and found 50 dollars extra on my deal , and when I asked why he said that was our deal , just doesn't make sense , u lie for 50 dollars ? Guys a customer that visit your dealership is there for you to make money so treat him the way he deserve , not your fake smile , that make him feel like you are treating him like a kid just show him the respect .

Eckenswiller, Jerry

1 de abr. de 2015

Sales person Scott Tanke was the first person I met when I purchased a new Toyota Corolla. He was very informative about all the information that I requested. There was no excessive sales pressure applied. All my questions were answered in a professional manner. I requested another day to think over the purchase and returned to finalize the deal the next day. Scott is a very professional sales person and I would recommend him to any people that I am close to.Also, I am very impressed with their facilities along with other employees of the business.

Ashish Gupta

31 de mar. de 2015

I just bought my brand new Toyota Prius yesterday from Suburban Toyota with Mr. Nathan Ross as my car salesperson. We have 6 Toyotas in our family and this was the first time I bought from Suburban Toyota in Troy. It was an amazing professional experience with the sales man not being pushy at all. I have had interesting pushy experiences in the past with other dealerships and sales people. He answered all my questions patiently, and even picked me up from my home to finish the deal. He was very prompt and courteous throughout our encounters. Definitely recommend this place and this salesman.

Toyotafan

31 de mar. de 2015

I had the pleasure of working with salesman Nate Ross. Nate was professional, and cared about my concerns with pricing and the ability to become qualified, and because of that he went above and beyond expectations in helping me get into my first brand new car! Nate did not pressure me, and was able to find me the perfect car based on my wants and needs, and my personality. Everyone treated me as if I mattered, and the otherwise stressful moment of signing all of the financial papers was not stressful at all! I recommend this dealership to anyone interested in purchasing a vehicle, whether new or used.

glife

19 de mar. de 2015

Checking in again to say Mike Goltz was extremely attentive in resolving paperwork with our BMV and we got our plate in record time. We are very happy with our car buying experience and our new Hybrid Highlander.

glife

9 de mar. de 2015

Mike did a great job. We arrived from out-of-state at 11:00 and left with our new hybrid at 3:30. Mike ushered us through the buying process smoothly, coordinating the test drive, trade-in review, negotiations, finance meeting, detailing, and vehicle familiarization with professional ease. When we ran into a glitch with our registration paperwork, Mike stepped up to the plate, working with our BMV. We look forward to many miles in our vehicle from Suburban Toyota.

Therese

1 de mar. de 2015

Purchasing my new Scion FRS at Suburban Toyota in Troy, MI was a very pleasant and easy buying experience thanks to the friendly and knowledable help of my salesman Kamil Abdulllah! He went out of his way to help me finalize my purchase even with the odd work schedule that I have. Thanks to him and the staff at Suburban, my dream of owning a little sportscar has come to fruition and I am in seventh heaven every time I get behind the wheel of my new Scion FRS!

JIANWEILIN

25 de feb. de 2015

EXCELLENT BUYING PROCEDURE. HAPPY WITH MY NEW CAR. I WILL DEFINITELY GO BACK TO LENG NEXT TIME.

jianweilin

25 de feb. de 2015

Leng was great to work with and got me into a new car quickly. She also helped me sell my used car. I love my vehicle. I will definitely go back to her when I need new car next time.

Mike D

22 de feb. de 2015

I was shopping for a new truck and had been to several dealers in the area. My experience at Suburban Toyota was by far the best and, despite having the Toyota Tacoma near the bottom of my list at the beginning of my shopping experience, I was so satisfied with the knowledge, service, and ultimately the deal I was presented by Nathan Ross and his crew, that we ended up with a new Toyota Tacoma and are very happy with the results. They bent over backwards to provide us with our unique list of requirements and we will definitely start with this dealership when we are shopping for a vehicle in the future.

Susan

20 de feb. de 2015

If you want a great experience, quality automobile and best financial assistance, then this is the dealership for you. I am very pleased with how attentive, cooperative and informative all of the staff were during my recent visit/new lease -- especially, Cheryl Noda, Dennis Barrera and Stu (Finance Guy). This is my second car from Suburban Toyota and I'm pleased to say that I've "upgraded" to what I believe is a premium ride. Dennis and Cheryl made that happen for me and I couldn't be more grateful. The overall experience was fun and that's what getting a new car should be about! I was treated with respect, my requests were heard and followed through for me. The car is a beauty and I will refer my friends and anyone who will listen to Suburban Toyota. Thanks.

Joe

30 de ene. de 2015

I went to Suburban Toyota, met with Nathan Ross a Sales person, gave great service, a good price on the new Highlander XLE, met with sales manager I was offered excellent price for my trade in, more than other dealers offered me. Nathan was very straight forward tried to get me any discounts that applied, was always accessible. They told that the car that I was interested will be in within a couple of days, and it did come in, they called as soon as it came, put a sold sign on it, without me even put a deposit, everyone was very professional, never felt like I was being hassled to buy, this is the kind of dealership I like to buy from. Plus they got me the best finance rate possible. I can't ask more than that from a dealership

ordinarylyf

30 de ene. de 2015

I was a little nervous because I had never purchased the Toyota before. Little did I know I would have the experience of a lifetime. Cheryl made my purchased fun, fast and easy. She was so professional and courteous, there is no doubt in my mind I will be back to her again for my next Toyota purchase. I never thought that I could actually have fun making such a large purchase; but that was the case working with Cheryl. It was great leaving the dealership in the vehicle I really wanted. I understood how to use every feature thanks to her knowledge of the vehicle and thorough explanations of how everything worked. I'm ready to buy another one!!!

arielxavier

19 de ene. de 2015

Got my Toyota Camry serviced today. I had a little miscommunication with the service adviser. I wish my adviser took time and explained a little more about the coupons and charges. Everything else went good.

hashimyar

11 de ene. de 2015

the experance could have been more pleasant if Scott the manager would have been more customer friendly. He came across very arrogant, unprofitional and demeaning. We were on the verge of walking out, but we needed a vehicle ASAP and my son really liked the car. My wife and I have leased more then 25 cars including Laxis, BMW, Jaguir, Mercedes, Cadillac, and Toyata in the 30 years. In Fact I bought two new Toyotas from your dealerships for my two kids. We've never faced any manager who basically told us he did not care for our business, because he has met his end of the year sale target and has closed the books. On the contrary Nathan did a great job. He was very helpful, courteous and friendly. He answered all our questions and concerns.I will make sure to tell my family members or friends to avoid Scott if they Happen to come to your dealership. Hashim Yard MD

Julia

31 de dic. de 2014

I had a great experience buying my Certified Pre-Owned Camry from this dealership. My salesperson Kurt was very professional, helpful and friendly. I will definitely recommend this dealership to others.

JuliaB

31 de dic. de 2014

I had a great experience buying my Certified Pre-Owned Camry from this dealership. My salesperson Kurt was very professional, helpful and friendly.

Julia

31 de dic. de 2014

I had a great experience buying my Certified Pre-Owned Camry from this dealership. My salesperson Kurt was very professional, helpful and friendly. I will definitely recommend this dealership to others.

Kevin M. from Troy, MI

24 de dic. de 2014

Jeff at Service Desk provided excellent service. After the car was returned to me and the Service Dept. forgot to fix the seat belt, Jeff whisked it back over there and made them fix it even though it was nearly 5PM. The side mirrors stopped retracting after the service call, not sure why, but overall the service provided was very good.

Ayad Sitto

16 de dic. de 2014

It was a seamless process from beginning to end. George was great to talk to and he made it very easy to get through the necessary documents to lease the vehicle. We certainly appreciate his professionalism.

Shameem Shahid

15 de dic. de 2014

I had a life time trust worthy experience with Mr. Kamil Abdullah. I will recommend my friends/family without any doubt. great sale guy with knowledge. THANK YOU!!!!!

Senrmarbas

12 de dic. de 2014

Kamil is the guy at Subarban Toyota...Great experience in buying a car without any hustle. Greatcustomer service. Will definitely recommend Kamil to anybody who will buying a new car.

joycepross

12 de dic. de 2014

Finally I got my dream car! This is my 3rd Toyota and the second purchase from Suburban Toyota. I went back to Suburban because of the great service I experienced over the past 4 years. My decision to buy my Rav4 (dream car) was easy after working with Nathan Ross and Mike Talampas. I have not been this excited about a car ever! Thank you both!Joyce Ross

judy.petrella.9

11 de dic. de 2014

The experience I had at Suburban Toyota was great! I was not exactly sure what I wanted other than it had to be a car that fit my bike inside, was fun to drive, got good gas mileage, and I wasn't in a hurry to buy. Kurt pierce was very personable, professional, knowledgeable and helped me narrow down my search to a Mazda3 hatchback. He even let me put my bike inside each car I tried out to see if it fit! He always made me feel good about my choices. He also still stuck by me even though I had to hold off on my purchase due to the passing of my mother. We finally found this reeeeally fun to drive, easy to fit my bike in , and got good gas mileage Mazda3 hatch! And, to top it off, it was a really cool midnight blue! The next time I'm looking, I am definately going back to Suburban Toyota! Thanks Kurt!

Lillian W.

6 de dic. de 2014

Working with Michael Demas has been such a joy. I never knew shopping for a car could be so fun. I've been to other dealerships and have been so bogged down with stress and indecisiveness. Michael understood my wants and needs and didn't beat around the bush, narrowing down my choices. I recommend shopping here and working with Michael. He's very friendly, personable and understanding.

Lillian Wilson

5 de dic. de 2014

Working with Michael Demas has been such a joy. I never knew shopping for a car could be so fun. I've been to other dealerships and have been so bogged down with stress and indecisiveness. Michael understood my wants and needs and didn't beat around the bush, narrowing down my choices. I recommend shopping here and working with Michael. He's very friendly, personable and understanding.

Jody

4 de dic. de 2014

I recently purchased a used Prius from Suburban Toyota-Scion and am thrilled with the car, but even more so with the level of customer service I received. From the moment I began speaking with my salesperson (Nathan), and throughout the entire process, I knew that the staff had my best interest in mind. I went to a few different dealerships (most in the Troy Suburban Collection) and when it came down to it, I would have chosen a Toyota or Scion based on customer service alone, and particularly Nathan's. I never felt pressured by him (or anyone else) during my multiple visits to the dealership, and instead, was greeted each time with patience and a desire to help me find the perfect car for my needs. Everyone clearly wanted my experience to be the best, and bent over backward to make sure that I got the best deal possible. Thank you!!

Jody Florkowski

4 de dic. de 2014

I recently purchased a used Prius from Suburban Toyota-Scion and am thrilled with the car, but even more so with the level of customer service I received. From the moment I began speaking with my salesperson (Nathan), and throughout the entire process, I knew that the staff had my best interest in mind. I went to a few different dealerships (most in the Troy Suburban Collection) and when it came down to it, I would have chosen a Toyota or Scion based on customer service alone, and particularly Nathan's. I never felt pressured by him (or anyone else) during my multiple visits to the dealership, and instead, was greeted each time with patience and a desire to help me find the perfect car for my needs. Everyone clearly wanted my experience to be the best, and bent over backward to make sure that I got the best deal possible. Thank you!!

Karen P.

2 de dic. de 2014

I have to say that when I first strolled into Suburban Toyota, I wasn't sure I was ready to puchase a new car. I wanted to check what was out there, but I did know that I wanted another Prius, a certain color and 0% finacing too. I met Nathan Ross, and he was so kind and patient as we test drove a few different cars. This went on for a couple of months, but he kept looking for the right car for me. He never put the high-pressure squeeze on, he is a nice man and with a professional manner. I will recommend Nate and Suburban Toyota to anyone I know looking for a quality car-buying experience.

Azeem Ahmed

1 de dic. de 2014

This was my first time buying a car from a dealer. I have a happy experience in Suburban Toyota troy. The staff was very professional , I met Guy Mulder. He was trying to give me the best price & help me to understand the every process. He's friendly patiently. I will try to work with the same person next time.

David D

30 de nov. de 2014

In have dealt with Suburban Toyota exclusively for many years and quite a few autos and have been extremely impressed with their professionalism and willingness to please the customer. I highly recommend them and Mr George Varughese with whom I have had my most recent purchases and why I return !

Renato

27 de nov. de 2014

I'd like to say thanks to Cheryl Noda. She followed up all my buying process with detail and was honest in the options I could have, I really appreciate this from a person and from a dealership. She and the Suburban team made my buying process easy and enjoyable. I'd recommend this dealership to anybody that wants to have a good deal and honest treatment. Thanks!

laith

27 de nov. de 2014

I'm very excited about my new car and I want to thank the suburban toyota dealer for everything, they are so kind

Faith Hopp

27 de nov. de 2014

In August 2014 I was in the middle of a busy time at work and totaled my car. I needed a new car quickly, and my mom recommended Guy Mulder at Suburban Toyota in Troy. Mom knows best--Guy was great to work with, and accommodated my schedule and needs. Most importantly for me, I got exactly the car I wanted for the best price I could find. I also shopped for financing but Suburban was still able to get me a better deal than I got on my own. Our multi-generation Prius family recommends Guy as the person to go to for a Prius--or any other car in the dealership!

lzc

25 de nov. de 2014

On 6/30/2014, I purchased a Corolla from this dealership, together with two services: Dent Repair(provided by Dent Zone, TX) and Wheel/Tire(provided by Suburban Toyota) ($1298 package in total). The financial person (MT) told me I could cancel these services anytime. On Tuesday, 7/29/2014, I went to this Dealership and asked to cancel the two services. MT had I signed a form (I asked if I need date it, MT told me 'no need to'), telling me that I was all set and the the amount would be deducted from my loan.On 10/17/2014, I wanted to pay off my loan and checked with my lein holder, finding out that the above mentioned services were still not cancelled. The next Monday (10/20/14) I went to the dealership to have my 5000 mile maintenance, and brought this up to my salesman. He appeared to be surprised and raised my question to M T. They then stepped out of the office, saying that it usually took 45 days or more to cancel. MT also told me not to pay off till the services got cancelled.Couples of days later I got a letter from the Dent Zone, saying that my cancellation requested on 10/21/2014 (not July 2014!!!) has been processed, and the refund check was sent to suburban Toyota. I called Dent Zone and was told that they received a cancellation form on 10/22/2014, with the date 10/21/2014 next to my signature. Apparently it's MT or somebody in suburban dated the form.I went to Suburban Toyota again on a Saturday (11/1/2104), but both my salesman and the financial person were off that day. A man (the manager, I guess) received my complaints. This 'gentleman' insisted that it took 4-8 weeks to cancel the services, and kept saying "what job do you do? Don't you know that the documents could sit on the manager's desk for 2-3 days before get signed?" He also said they process this kind of issues (such as my cancellation request) when a month nears end and said it's just a coincidence that my 2nd request to cancel my services on 10/20/2014, and my Dent repair service got cancelled on 10/21/2014 by the service provider. Before I left, he promised to look into it and would give me a call the next Monday, which I never received.On 10/29/2014, I paid off my loan. I went to suburban again on 11/15/2014, and was told the refund from Dent Zone was sent to my previous lien holder (Huntington). The manager told me to go to Huntington for it. MT was 'surprised' that my service was not cancelled in July and said he would contact Dent Zone, and would call me the next Monday--he did not call. He also said I did not need to go to Huntington for the refund. So who's right? the manager? MT? BTW, I did stop by a Huntington branch on the way home, and was told to go to the dealer. What a manager!The Tire/Wheel service was provided by suburban itself. Even so, they have not refunded me.And now it's almost December, after 3 visits to suburban, I still have not received my refund for the two services I cancelled in July 2014. I guess this dealer will never admit that I went to cancel the two services in late July 2014. This is a big lesson for me -- DATE the forms you sign!!Because of this dealership's misconduct, I lost money (paid more interest) and lost the chance to get free repair of a dent on my car-should I know that my service was not cancelled until almost 3 months after my cancellation request. I also paid more for the cancelled services (4 months service instead of less than 1 month)They never apologized, not a single word. Cancellation takes 4-8 weeks!!?? 1: Please do not fool your customers!!! 2: it's 4 months from the day I went to suburban to cancel. And every time you have to physically go to the dealership, my phone calls to MT was never picked up, nor did he call back, and my emails to them get no replies. Although they said "I'll call you on such a day" before I left the dealership, I never got the call.I would never recommend this dealership to my friends. Once you paid them, you are nothing anymore. I just have the thought that they might intentionally do not let me date my form. It's really evil, should it be true.I like the car I bought. But you can buy a car from any dealer, it's the service that is much more important.

ray marji

25 de nov. de 2014

I have a happy experience in Suburban Toyota troy. the staff was very professional . i have been treated with extremely high level of customer care. especially Especially my consultant Guy Mulder is professional and warmhearted to help me to try cars and get me the best deal and very reasonable price. I bought a used certified Toyota car and feel very happy.great dealer

Erin Wagner

21 de nov. de 2014

I had the BEST experience at Suburban Toyota. I found a used 2012 Camry online and I set up a test drive with Garrett. Everything about the condition of the car was great-he even took time to explain all buttons, safety features, etc. I was able to purchase it at a great price and complete all the paperwork at the dealership-they even stayed after closing so we could drive the car home that night. The showroom is clean and welcoming and everyone we came in contact with was friendly and courteous. A big thank you to Garrett, Scott and Mike for making my experience a great one! You all have earned my business! It definitely was worth the drive!

Bassem Mahama

21 de nov. de 2014

It was my second time buying a Toyota RAV4 from suburban. In both times Leng Huang was my salesperson. My overall experience with Leng was very pleasant. She was professional, very clear and explained the entire process step by step. She was honest, helpful and very friendly. I highly recommend her. Thank you very much Leng.

M. S.

20 de nov. de 2014

My husband and I went to Suburban Toyota to buy a new car for me., the salesman, George, was very profesional and helpful. He was very patient with us and he showed us several cars to choose from and he helped us to find the car that met our expectations.

Valeria

18 de nov. de 2014

Leng Huang got me a great deal on a demo car. She did everything she could to get me a car that would fit my budget. I had a very bad experience with the Suburban Volvo in 2011 and was hesitant to go to another Suburban dealer, but she made it up for all the bad experiences I had with Suburban Volvo. If you want a great deal, look for her at Suburban Toyota. I would definitely recommend her to my family and friends.

Zack

18 de nov. de 2014

My Sales Consultant was George Varughese, he was very knowledge about the products and very easy to deal with. The whole sales process was very smooth. Very nice and clean brand new dealership, and everybody working there are very friendly people.

Sherry

18 de nov. de 2014

My Husband and I went into the dealership to replace our RAV 4 due to the lease being due - everyone was great - Cheryl Noda (our sales person) was excellent and very helpful in making this process of leasing a new vehicle simple and easy. Thank you to both Cheryl and Dennis for making the process go smooth

jan-m

17 de nov. de 2014

I was in the market for a used minivan, and after much research and recommendations from owners, I chose a Sienna. I then searched for one with low mileage and a good report, and found two available cars on the lot at Suburban Toyota. The salesperson who helped us was Charlie, who took time to explain the qualities of each Sienna, what my needs were, and which vehicle would better meet them. After much discussion with my husband, we made a choice, but I had a couple concerns and addressed them with Charlie. He was quick to solve the concerns for me, (both during the sale and after the sale). I love my Sienna, and I'm very, very thankful for the time and help Charlie has given me in the pre and post sale of the car. Thank you!

Franziska Schoenfeld

16 de nov. de 2014

We were pleased with Sheryl and her attention to detail. The Camry is the sport model and I love the pearl gray color.

rain2

15 de nov. de 2014

Bought a used 2013 Camry but did not feel good about the process and way I was treated.

rain

15 de nov. de 2014

Bought a used & certified Toyota Camry in Summer of 2014. Did not feel good about the process.

Patrick

15 de nov. de 2014

Cheryl Noda was wonderful to work with. No pressure at al. She found out what I wanted and was able to provide it for me. The rest of the staff was easy to work with. This was my best car-buying experience ever.

meyerpat

15 de nov. de 2014

Cheryl Noda was wonderful to work with. No pressure at al. She found out what I wanted and was able to provide it for me. The rest of the staff was easy to work with. This was my best car-buying experience ever.

NardiG

14 de nov. de 2014

this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met Ivan G and he worked with honesty and integrity from the very beginning. He was very clear and explained the entire process step by step. No surprises what so ever even tho the price he got me was unbelievable. I ended up telling my family and friends buying a new car was a peice of cake and I want to thank Ivan G and the team very much for such a good experience

Rkolonich

14 de nov. de 2014

this is my third lease from suburban and I love their new facility. The purchase process was very quick and I was out the door with my new car within hours. I came down to get service from my previous car and as always the Service Department is very friendly and efficient. My over all experience with Cheryl was very pleasant. Love my car! Thank you so much. RJ Kolonich

NardiG

14 de nov. de 2014

this was my first time buying a car and I was very nervous. My family and friends constantly warned me about shady car salesmen. Fortunately l, I met Ivan G and he worked with honesty and integrity from the very beginning. He was very clear and explained the entire process step by step. No surprises what so ever even tho the price he got me was unbelievable. I ended up telling my family and friends buying a new car was a peice of cake and I want to thank Ivan G and the team very much for such a good experience

claudine.marie

13 de nov. de 2014

All staff were very professional and didn't try the "hard sell" at any point. The dealership negotiated with us via email and phone after our initial visit which was key. Best prices out there, family friendly, and very professional!

Jennifer Reid

9 de nov. de 2014

My dealer was Kurt and he worked extremely hard to seal this deal for my fiance and myself! I was sick at the time of purchase so he came to our home for me to sign the paperwork! After our purchase he called my fiance to see how I was feeling. Not only is he a great salesman, but also a very genuine person!!!! Thanks so much!! Jennifer and Scott

Jessica

7 de nov. de 2014

Mr. Kurt Pierce was my sales person. He was very knowledgeable, and patient. Kurt, and the others in the financing department, were able to find excellent financing for me. I would certainly recommend Suburban Toyota, and Kurt, to anyone thinking of purchasing a car.

Cecilia

7 de nov. de 2014

Charlie Chang is an amazing sales person. He helped me select the right options for what I needed in a new car and helped me decide whether to buy or lease. He was very thorough with explaining all the options on the car also. I love my Venza and enjoy driving it every day. Thanks to Charlie for all the assistance he gave to make this car the perfect choice for me.

Moe H

5 de nov. de 2014

I have dropped by on a Saturday afternoon to test drive a car from Cheryl Noda. I was extremely satisfied with both the quality of the car and the excellent customer service. My wife and I have test drove several cars of the same class as the Toyota Corolla and this car was the obvious choice. Cheryl took her time to show us not only different corollas but also other Toyotas. We didnt really know what we wanted but Cheryl helped us find EXACTLY what we wanted. She even stayed late past closing time and made sure we leased a car that we were satisfied with. She did not pressure us at all and was extremely pleasant. I sincerely feel she was a friend that was nothing but honest and helpful. Not only do I highly recommend her but I also know who Ill be looking for the next time I buy or lease a car.

abinaderus

5 de nov. de 2014

Cheryl Noda was my sales' person. My family was very satisfied with her and the car for my son. Thank you for your services. I will recommend Cheryl to my friends and all family members.

Moe Hamdi

5 de nov. de 2014

I have dropped by on a Saturday afternoon to test drive a car from Cheryl Noda. I was extremely satisfied with both the quality of the car and the excellent customer service. My wife and I have test drove several cars of the same class as the Toyota Corolla and this car was the obvious choice. Cheryl took her time to show us not only different corollas but also other Toyotas. We didnt really know what we wanted but Cheryl helped us find EXACTLY what we wanted. She even stayed late past closing time and made sure we leased a car that we were satisfied with. She did not pressure us at all and was extremely pleasant. I sincerely feel she was a friend that was nothing but honest and helpful. Not only do I highly recommend her but I also know who Ill be looking for the next time I buy or lease a car.

shaheen_raj

2 de nov. de 2014

Micheal Demas was my salesperson.I was impressed with overall experience.He was trying to give us the best price & help us to understand the every process.He's friendly patiently & has the best C.Service.We will try to work with the same person next time.

Denise B

30 de oct. de 2014

We went to Troy for family matters and decided to stop by Suburban Toyota to look at the Prius. I was always interested in purchasing one, but didn't really plan on purchasing one that day. George was very helpful, kind, and professional. He explained the different options with the Prius, never being pushy and giving us our space to discuss our options. I was amazed with my experience, driving away with the vehicle of my choice that day. The financing went smoothly, coming up with a payment to fit my needs. I am very happy with my purchase, getting better mpg than the sticker claims. I would recommend going to Suburban Toyota. George and all the staff were very friendly.

debbie.thompsonsmith

29 de oct. de 2014

I was so impressed with my over all experience leasing a Corolla today. John Colwell and Nate Ross handled everything with professionalism, courtesy and ease. From the moment I first spoke with John, he listened and helped steer me through the leasing process being honest and straightforward. Everything I had requested was worked into the deal and then surprisingly they added some additional perks that were included for free. I left the dealership today feeling very satisified and looking forward to doing all future business with them. I highly recommend having John and Nate help you with all of your car purchases and/or leases. Thanks so much!

OneHappyToyotaDriver

28 de oct. de 2014

Five months ago, I leased a 2014 Sienna van from Suburban Toyota. The car was great, had a very nice ride and offered good gas mpg (22). I liked most everything about it but it was just too darn big. I could barely fit it in my garage and parking was really tough. So my first oil change was due and I needed to take it in anyhow so I asked my salesman (George Varughese) if there was anything he could do for me? I am happy to say we worked out a deal where I am now driving a 2015 Rav-4. I am very happy and George and team were great. We had a few laughs and they worked hard to crunch the numbers. Thanks George!!

Sam z

26 de oct. de 2014

Great Service, reasonable price. They even have a mandarin speak employee to help chinese customer, which is a plus. And their AD on a chinese newspaper is a help as well.

Pschmude

22 de oct. de 2014

Our salesman Ivan was great. He was very concerned we get the car that was right for us. He spent a great deal of time with us and made sure we knew how everything worked when we took delivery. Nice job Ivan!

btessoff

11 de oct. de 2014

I bought a used 2011 Jeep Liberty from Garrett today. After letting me take the truck home for an overnight test drive, he spent a lot of time with my wife and I negotiating, then went out of his way to track down a spare key the morning I took delivery of the truck. I'm impressed!

elackattu123

9 de oct. de 2014

Excellent experience at the dealership from start to finish. The sales man was very knowledgeable experienced and professional. I would recommend this dealership and and the sales man to others.Thank you.

Josh K

2 de oct. de 2014

I found the car that I wanted online and then went and test drove it at this dealership on the next day. Kurt was very friendly and explained everything clearly to me. The business manager was also easy to work with and made everything as fast as possible. My only few complaints is that after looking at the car more closely since bringing it home there are a few dings that were covered up that were not pointed out to me when I bought it. Also, an insurance adjustor that I know told me that the front bumper looks like it could have been in a very small collision, but the car fax sheet said that there is no record of any collision or repair work. This could be the fault of Carfax and not the dealership though. My other complaint is that there was no bargaining whatsoever, and I am not sure if I left money on the table by buying for the price that was listed. That is my fault though.

Josh Keyes

2 de oct. de 2014

I found the car that I wanted online and then went and test drove it at this dealership on the next day. Kurt was very friendly and explained everything clearly to me. The business manager was also easy to work with and made everything as fast as possible. My only few complaints is that after looking at the car more closely since bringing it home there are a few dings that were covered up that were not pointed out to me when I bought it. Also, an insurance adjustor that I know told me that the front bumper looks like it could have been in a very small collision, but the car fax sheet said that there is no record of any collision or repair work. This could be the fault of Carfax and not the dealership though. My other complaint is that there was no bargaining whatsoever, and I am not sure if I left money on the table by buying for the price that was listed. That is my fault though.

Srinivaspinnamaneni

1 de oct. de 2014

Customer Service is good.I felt this is one of the dealer which cares about customers. So far good, hope they continue the same in future. Kamil is really good at receiving. I really appreciate him.

GG

30 de sep. de 2014

I bought a new car from the dealer which turned out lower to have a low price than surrounding Toyota dealers. The salesman is nice and patient, while marketing the financing product of a local bank (3.49% APR) is a bit annoying.

Jerry Nehr

25 de sep. de 2014

I was extremely pleased with the service that Cheryl Noda provided at Suburban Toyota during the purchase of my 2014 Toyota Camry SE. She was professional, knowledgeable, and just a friendly nice person. I test drove 2 vehicles, before settling on the Camry. I traded in one car and left with the Camry all in about 3 hours. It was just a great buying experience. And her Sales Manager, Dennis Barrera, is the ultimate customer service guy. He makes you want to tell others to go buy a car from Suburban Toyota (Troy, MI). Thanks to both of them. Jerry Nehr

MTM1973

16 de sep. de 2014

I did a search for the vehicle that I wanted online and found exactly what I wanted at Suburban Toyota/Scion. I went in on a Saturday afternoon met with Jay to inquire about the vehicle, he was very professional and courteous. He informed me that they were holding it for someone that was driving in to look at it from across the state. He did offer a test drive in the vehicle, which I took out. While I was gone he called the person numerous times that was coming in to look at it. When I returned, I told him that if the other customer did not want the vehicle to let me know, and I left. Within 45 minutes Jay was calling back to say the vehicle was mine. I was very pleased with everyone that was involved with the process from Jay (Sales) to Mike (Finance). My only complaint.....the car was detailed carelessly. Some sort of cleaning spray (Armorall) was sprayed all over the inside of the vehicle and not wiped down properly. I do understand that by the time the whole process of purchasing the vehicle lasted till after closing, but it only took me an additional ten minutes to do a proper wipe down after I returned home with the vehicle.

Sagawand

16 de sep. de 2014

Sales Employee was very helpful and polite. Dealership provided better service and facilities. I personally liked the comfortable and trouble free purchase from Suburban Toyota.

samvejendla

15 de sep. de 2014

over all experience in suburban Toyota is good and sales rep is very helpful and found a color of my choice in selecting my car.

Rosejulian

14 de sep. de 2014

Great people, great service! We have 5 Toyotas - this should say it all. We continue to buy from Sububan Toyota because they're the best around.

SG13

12 de sep. de 2014

I visited this new facility on a Saturday and was impressed with the customer care I received.Leng was extremely professional in her dealings with me.I would recommend her as a sales associate to anyone interested in a new vehicle.

kmccarthy09

9 de sep. de 2014

We worked with Guy and Suburban Toyota went above and beyond what we expected. Guy was great to work with - did not pressure us, gave us great advice, and took time to really connect with us. The car we purchased was in great condition and Suburban went out of their way to ensure the cleanliness of the vehicle before we took it off the lot. We will definitely be going back to service our vehicle and to purchase future vehicles.

Mike

6 de sep. de 2014

Thinking of leasing? Lisa and Mike were very helpful. This is probably the best dealership I've been to so far. Better than Draper in Saginaw, and Toyota in Grand Rapids and Ann Arbor.

deacon.z

24 de ago. de 2014

Leng was trying to give us the best price and help us to understand the every process. she's friendly patiently and has the best customer service ever

Bozos

23 de ago. de 2014

My service experience over the years with my 2 Toyota cars with Greg Johns has ALWAYS BEEN OUTSTANDING. Greg is polite, knowledgeable and honest about what is needed(and not needed) for my car. It's good to know that there is a car dealership that can provide that service, something that most people, quit frankly, don't expect.Craig Daly

scphyle

20 de ago. de 2014

The staff goes above and beyond what I expected including working around the clock to make sure that I was happy and stress free through the entire experiance I personally highly recommend talking to Kurt he knows what he's talking about and is very friendly the whole staff is supportive and friendly they also have very high standards for all their used cars I look through a few different used cars and each one was very clean and in good condition. They will help you to get in a car that you will love.

Alok Kupati

30 de jul. de 2014

A note of appreciation for Guy. He helped me with all the information to make the decision and then eased the process making it a smooth buying experience.

idacorp

24 de jul. de 2014

Lisa was great to work with and I found her approach refreshing. She did not employ the usual car sales technique and made the entire experience enjoyable. I would most certainly work with her again.Regarding the conditioin of the vehicle at delivery, the outside had an obvious paint chip and instead of offering to fix it, they ordered paint for me to do it. The inside of the vehicle was also lacking in clean up detail. It was a demo model, and picking it up on a busy Saturday was an error in judgement on my part. I should have left the vehicle and had them clean it properly while they were fully staffed.

aclem331

22 de jul. de 2014

I'm a Toyota supplier and the treatment I received at Suburban Toyota is what I'm expected to provide to Toyota and I would expect to of a Toyota Dealer. Kamil was my sales person and was great, he took the time to show me the car and explained all the features. I can't say this about a couple other dealers in the area. I would recommend Kamil and Suburban Collection for your next vehicle purchase. This is my families 3rd vehicle we have purchased from Suburban Collection and all have been a great experience.

tristan.seaver

18 de jul. de 2014

Leng did everything in her power to make my purchasing experience as quick, comfortable, and understandable as possible. Everything from cleaning up problems with the secretary of state, to carefully explaining financing options, to making sure that I was comfortable in the waiting room. An excellent sales-woman.

Jim Hudgins

3 de jul. de 2014

Ms. Huang showed us the upmost professionalism that I come to expect from a Toyota dealership and we were given just that. I would highly reccommend stopping in to see what Toyota and Leng have to offer.

aganesan5

6 de jun. de 2014

It's been about two months now since I purchased my 2014 Corolla LE ECO Plus. It's a nice budget car that has a stylish design. It is great on fuel economy . I spend about $25 less compared to my previous car per month in gas. Thanks to Ivan for helping us to choose better car than what we had before. Keep up your good work. See you soon.

wendyliza08

4 de jun. de 2014

I got the car I want for the price I can afford! Awesome customer service from Leng! Will come back for another purchase (budget permitting).

svolk

2 de jun. de 2014

Guy Mulder is the most patient, caring, friendly, and knowledgeable car consultant that I have ever met. I bought my Camry from Suburban Toyota because of him. Everyone else I met through the process was extremely polite and willing to roll out the red carpet for me. You have a great team at Suburban Toyota! Thank you!

RICKNEFF

29 de may. de 2014

Guy Mulder, approached me in the lot as I was looking for a new car.Guy left a very good impression on me in the 5 minutes I talked to him. I returned and asked for him, Guy truly want's to help you without being pushy and obnoxious. I would highly recommend Guy to my friends and relatives.

ron2945

29 de may. de 2014

Leng Huang is a real +++++ gem. I had been looking for over a year for a new car at Ford, GM & Chrysler Dealers.( Bad experiences) This Toyota dealer was a big surprise. Totally a pleasant experience. Leng should get sales person of the year. She won us over. She spent a lot of time with my wife and me explaining all the cars until we felt we found the right SUV. The RAV is great. Hats off to Dennis who helped us resolving the $ end of our purchase.

francisglobo

21 de may. de 2014

Going by the reviews for Suburban Toyota I had my appointment at Victory Toyota cancelled for a part recall. I scheduled the service appointment with them well in advance. I drove 40 miles to Suburban on a Saturday early morning to find that they do not have the part. It was really frustrating since they knew I was coming in for a part recall. The person at the service desk (Greg - not sure if I got the name right) was very rude and also did not seem to be apologetic in his behavior. A big disappointment for driving all the way on a weekend and not having the job done. More frustrating was the rude behavior. Francis

jxia04

17 de may. de 2014

As a management business consultant who got his start in sales & marketing, I have dealt with many people in sales (both the good, the bad, and the ugly). The business of sales is not only a technique born of nature and nurtured through experience, it is also an art that is unique from person to person. There are many personalities and "styles" in the art of the sale. One person may have an aggressive style, another may have the subtle "you just can resist but want to get to know him/her more" style that can easily lead to the sale. It is that method that I prefer and have spent many years trying to perfect. It is an art of persuasion, of rationalization, of logic, and ultimately...of seduction.Sales is like dating. You have to get to know your customer well before you can know what he or she wants. And then, when you do, you need to have the experience or knowledge to know how to give him or her what she wants.But the best salesperson not only does that, he or she ultimately give them what they NEED and at the same time convincing them it is also what they WANT. Want becomes Need. Need is Want. The two terms are one and the same in perfect harmon, unison and convergence.Cheryl is that kind of salesperson. She will be THE asset to any sales team. Yet at the same time, she is so humble and down-to-earth (pride will destroy all of the beauty of what I stated above). It is that humility that ultimately closes deals and brings in the money for any organization's bottom-line. It is that humility that allows her to be a team player yet hit her quota and numbers. And in a car dealer setting, it is only the numbers that matter.Though this review is a positive review for Cheryl, I hope she can use her talents, skills, strengths and humility to hit those numbers and be a good team player to reach Suburban Toyota's month and annual goals. I for sure would have her on my team in a heartbeat.Thank God that I found her in my quest for a good reliable Toyota for myself and for my company.Cheers Cheryl and Suburban Toyota,John X.Managing PartnerNexus Partners & Associates, LLC

jnanderegg

14 de may. de 2014

Jay is wonderful to deal with when looking to buy a car. Very friendly with great customer service. I recommend him highly to anyone looking to purchase a vehicle.

Randrews14

13 de may. de 2014

Jay was very easy to deal with. Straight forward, honest, friendly & never pushy. Made the transaction speedy and considerate of my needs. Would recommend to anyone. Thanks Jay!

ScottBrumley

13 de may. de 2014

Leng assisted me in my decision to buy the Scion FR-S. She helped me understand the differences in the two models offered. Everything about the sale of the car was outstanding.

avajenine

13 de may. de 2014

My parents came to Toyota dealership to look for a new lease on Rav4. Mr. Gjorkaj was extremely helpful and very attentive to all of their needs. He showed great respect, understanding and extreme effort to satisfy my parents requests. My parents don't speak English very well, however Mr. Gjorkaj took his time and effort to bring all of his available resources to deliver the information and to explain all details. In my personal experience, Mr. Gjorkaj was vey respectful, helpful and very pleasant to deal with. He showed us many options that we could go with and explained everything in the great manner. We would definitely recommend Mr. Gjorkaj to all of our friends and family! Great job!!!!

john17392

9 de may. de 2014

Prices were pretty inline with all the other Toyota dealers I called, maybe a touch better. Tony, the sales guy was really nice and went over different options available both car and financing. He took a good amount of time with me even though I'm not set on Toyota yet. Looking at 3 different manufacturers. Would go back here if I decided to buy Toyota cuz Tony made the dealer. Manager was a little high pressure, trying to get me to do something ASAP even though I still hadn't drove one of my other choices yet. Other than that dealer was a really good experience.

akow

7 de may. de 2014

My husband and I purchased a new Camry LE from Cheryl Noda. We were very pleased with the excellent customer service from start to finish. Cheryl was friendly and personable, knowledgeable, fair, honest and very accomodating of our needs and schedule. From test drive, sale price, assisting with financing to closing the sale Cheryl made it a most pleasurable experience.

RehanKhan

5 de may. de 2014

Great team to work with. I had a previous car to be paid off, the whole staff work with me to and tool care of the deal. Although lease payment came a little higher than expected however I did have a great experience and good time working with the team. Will recommend to friends and family.

miho

4 de may. de 2014

My experience at suburban Toyota was good. Mr. Golk was very knowledgeable and helpful.He did not push me to sell the car but try to find a perfect car for me with his experience.

meersmoker

1 de may. de 2014

This was my 4th Toyota purchase in a row and everyone at Suburban Toyota/Scion was incredible. These folks set the benchmark and other dealerships should take notice on the incredible job the staff at Suburban Toyota/Scion of Troy are doing and how they handle customers. I couldn't be happier and I have never had a single negative experience at this particular dealership. Garrett Golke is the top salesperson for a very good reason because he is the easiest, friendliest and most experienced salesperson there. Dennis Barrera is the most aggressive and service oriented manager I have ever seen and he was determined to make my 4th sale at this particular dealership the best one yet and Mike T. in finance was very determined and worked his "Magic" with the financial side of my transaction. I simply couldn't be happier. This is my 4th Toyota and I'm sure there will be a number 5. Thanks everyone! Rob.

frown1

1 de may. de 2014

I have never had anything but superior service from MY Toyota Dealer. Garrett and his associates have always taken very goodcare of me and my vehicle (2007 Prius). May I add, I've grown to expect this type of service from Toyota.Thank you

npearce39

1 de may. de 2014

I would recommend Garrett Golke to anyone without reservation. Garrett is extremely friendly, courteous, kind and respectful. Garrett's knowledge is solid, and he explains things comprehensively in language the customer understands. Garrett goes above and beyond the call of duty for his customers. I look forward to continuing to work with Garrett every time I need a new car!

Patty Gaffke

29 de abr. de 2014

Cheryl will be my recommended dealer to all my friends, family, strangers... Did a great job, felt like family, Love my car, loved the service. Would buy a car from her again. Would send my children to her.

nevinerojas

13 de abr. de 2014

I have driven many different cars and have had all those cars serviced throughout the years, however, the service that I receive at Suburban Toyota with, Greg Johns, and his team are truly unmatched. They go out of their way to go that extra mile to make servicing my car painless. Usually when they give an estimated time of repair, the repair is completed far less than the estimated time given. I trust this service manager and know that he will ensure my car gets serviced properly. I have peace of mind that when my car goes in for service once, it's not going back into the dealer for the same thing again. this is priceless!

Lonewolf

7 de mar. de 2014

Title says it all. i sent an inquiry through Cars.com and they sent me all sorts of sales propaganda, but never the information i requested.

rocky076

18 de feb. de 2014

not a reliable dealership, especially in financial department. The person in financial department who prepared documents added extra things like life insurance, diamond fusion insurance without customer consent. Had a hard time to get hold of them to take off unnecessary charges and finally involved legal help to resolve the issue. Be careful to go through paper work carefully, if you decide to buy from them otherwise they will rip you off.

kaylweber810

21 de ene. de 2014

I came to the dealership with my mother because they had the car I wanted, a blue Camry. I found the salesman, Guy, to be informative, friendly and no pressure. He was responsive to our needs. The Sales Consultant hurried the work along because my mother was very tired. They even sent out for lunch for us while we waited. I would rate this as a top-notch experience and would recommend Suburban Toyota to anyone.

Jason Lee

20 de ene. de 2014

I have never actually have taken the time to write a review on anything, but something grabbed my attention today at Suburban Toyota. So I have recently purchased a new 2014 corolla LE from a sales representative, George( who by the way is an excellent and kind person). I had a problem with my windshield wipers and had to take it in for them to look at. I drop my car off and a shuttle driver from toyota gave me a ride back home. Then i get a phone call from Tony, saying that there is a problem with the wiring, and that is why the windshield wipers are not working. He said it would cost me about $300 since it will take the 2.5 hours of labor. This is where it got interesting. He told me he could do his best to cut down the price to $250, since i have recently purchased the car and it happened because of an unfortunate accident involving icy roads. He didn't put me in the position to awkwardly ask for a discount, i didn't have to explain my situation, he already knew. I really didn't expect it. So, understanding Members of Toyota, I give you two thumbs up! Keep up the good work! (They also gave me a free Samsung tablet which i wasn't qualified to get, Long story short, i bought the car with a black friday deal, but i saw a advertisement for a Christmas deal about getting a free Samsung Tablet with the purchase of a car, so i took the advertisement in and told them i wanted one, because i bought the car only about two weeks ago, and they said no problem, here is one.)

Phyllis - love my Matrix

17 de dic. de 2013

I was in Saturday to get an oil change and a recall done. Katie Spellman who was friendly and enthusiastic to help, went over and above to help me. I misunderstood the time frame when I set up the appointment. She kept on top of what was going on and the schedule to keep me informed. When it was unclear at how many hours it would take, she arranged a car for me to get somewhere I really needed to be. I made sure my family, friends (and nay-sayers about "foreign cars) know how great the service is here each and every time. I am always treated as an important customer and very much appreciate it. Besides, you can get coffee, tea, water and usually something to munch on. If you have to spend a Saturday morning in a dealership, I would recommend this one.

smurfy346

17 de dic. de 2013

I bought from this dealer because they had the vehicle I was looking for. My experience with Ray Sadler was great. He was friendly, informative and straight to the point. This I liked because I am also in Sales and I conduct myself the same way. Honesty, integrity, straight up, no nonsense.

Amani1987

14 de dic. de 2013

Andy is AMAZING!! He was so helpful! We really enjoyed him! He tried very hard to help us the best he can! He went out of his way to make sure that we were satisfied. He explained everything to us. Very postiive and funny man! Chris was our sales rep and he was also very helpful and tried very hard to get us into a car we loved!! I would recommend everyone I know to Andy and Chris! Service couldnt get better than that! Thank you for everything!

wblaster

13 de dic. de 2013

From the moment I walked through the door I felt no pressure from either Ray, Scott or Andy even when I said I had to think about the deal. The next day when I decided to purchase the car Scott and Andy made it one of the best experiences I have had in a car dealership. I only had to wait approximately 20 minutes for the paperwork to be typed up and my financing approved. Andy got me a great rate and was very helpful and informative during the contract signing. I would definitely purchase another vehicle from these guys!

jmedwilson

3 de dic. de 2013

Our purchase experience was AWESOME!! My husband and I are very thankful for Ray, Dan, and Andy's assistance. They are truly exceptional at their work!!!

somefirstnamesomelastname

2 de dic. de 2013

The employees and managers of Suburban Toyota of Troy were honest and fair with service and pricing of my newly purchased 2013 Toyota RAV4. I would recommend Suburban Toyota of Troy to a friend!

ddfwaj

21 de nov. de 2013

Cant say enough about how great Ray and Andy treated my wife and I during our recent purchase of a 2014 Tacoma. Ray communicated with us before and after the sale to make sure any questions we had were answered. Andy did a great job of going through the financials and made the experience a relaxing one that many dealerships could learn from.Regards,Dennis & Sherri Forbes

Tjr2005

17 de nov. de 2013

Ray and Andy were fantastic!! They were quick to get my approval and were diligent. Ray kept me posted on the loan status. They both have surpassed my high expectations. I can't say thank you enough!!

Geoff

11 de nov. de 2013

Went in looking for a good used car for my teenage daughter. Drove out with a very good used Honda Civic. Dealt with a salesman named Guy who was a perfect example of exactly what you would hope for in a good salesman. Helpful, but not pushy in the slightest and very trustworthy. Had a small issue after the sale, unrelated to the purchase, and not something I would expect the dealership to be accountable for, and Guy was nonetheless extremely helpful and went the extra mile. Happy to recommend wholeheartedly.

MMB

11 de nov. de 2013

This was my first time purchasing a car and every employee that I came in contact with was friendly and helpful. They worked with my budget and accommodated me in every way possible. They were wonderful to do business with.

subashg

11 de nov. de 2013

Ray is dedicated to serve customer. He walked through every step & explained features of the car. He is straight forward and responds immediately to our concerns. Overall experience is great at the dealership.

maggieblake

11 de nov. de 2013

This was my first time purchasing a car and every employee that I came in contact with was friendly and helpful. They worked with my budget and accommodated me in every way possible. They were wonderful to do business with.

vihong

8 de nov. de 2013

Saleman is very friendly, and he helped me through everything. From pricing to exploring the cars I wanted to buy, he had been very dedicated to customers in my opinion. One thing I want to note is that, the finance guy tends to be cranky when I didnt want any warranties he tried to sale. Other than that, I got a great deal and I love this car.

J.W.

5 de nov. de 2013

I will never go back to this dealership again. I went in for an oil change (I had just discovered their offer of free oil changes for Toyota's exceeding 100,000 miles). The technician left the carpet protecting paper in my car and also rifled through my glove compartment, knocked items onto my floor and left them there. I called my service advisor, Katie, to complain - no call back. I sent a contact form to the dealership - no response. I'm assuming I was treated this way because I took them up on their free offer and turned down the services they suggested I pay for. Never again, free or not.

RJCasey

5 de nov. de 2013

Ray Sadler was great to work with, from start to finish. He helped us find exactly the car we wanted, at a very fair price. He made sure we were able to test drive the model, and he carefully explained the features of the model we chose vs. other choices. The other dealership staff members were also straightforward, low key, showing sensitivity to our concerns and our time. Overall, from start to finish, Ray Sadler and the Troy Toyota-Scion dealership were cordial and very helpful. And we love our new car!

jamw36

4 de nov. de 2013

I will never go back to this dealership again. I went in for an oil change (I had just discovered their offer of free oil changes for Toyota's exceeding 100,000 miles). The technician left the carpet protecting paper in my car and also rifled through my glove compartment, knocked items onto my floor and left them there. I called my service adviser, Katie, to complain - no call back. I sent a contact form to the dealership - no response. I'm assuming I was treated this way because I took them up on their free offer and turned down the services they suggested I pay for. Never again, free or not.

daviskl22

4 de nov. de 2013

Very helpful people. Answered all questions. Great service! This is the second car we have purchased in a few months - both experiences were very good.

argie48428

30 de oct. de 2013

Ray was very attenttive to my needs and answered all my questions in a timely manner. He was easy to communicate with, professional, sincere, understood my needs and was not pushy. I would definitely purchase another vehicle from this dealership through Ray Sadler.

chingseh

25 de oct. de 2013

A great car purchase experience. Ray is very nice sales representative. He friendly explained everything and patiently answered all questions we asked. This is why we decided to purchase the Toyota Camry2012 from him. The fiance manger, Andy, also explained everything clearly. He is also a very nice and friendly.

tdewar2

23 de oct. de 2013

Guy was very friendly and helpful. I feel I bought a very good quality vehicle at a good price. I met Dan very briefly. It seemed as if it was "part of the procedure" to introduce me to him which felt unnecessary.

Bhaumik Thakkar

19 de oct. de 2013

Today only I bought Toyota Camry from Suburban Toyota and I can say my experience was good enough to recommend other people to buy car from there.

cahm

19 de oct. de 2013

excellent staff and servive. the salesman was very informative and saw to all the little details. We didn't even need to ask. He as very helpful and polite as was the entire staff. I will recommend the salesman and the service to everyone!

Ale

16 de oct. de 2013

Sue haji is an excellent sales person the manager very nice and Great customer service Knowledgable , they care for their customers . Would definitely come back and refer .

G&C

29 de sep. de 2013

At first we were a little hesitant, but were happy with how smooth things went in finding our car color & interior color. We truly appreciate Sue, Dennis & Andy's efforts in making our trade in and car purchase a pleasant one.

Opazone1

29 de sep. de 2013

Friendly service with all my questions answered quickly. Entire staff I worked with were very helpful. I would recommend Guy Mulder to others interested in a good car buying experience.

Cbouras

28 de sep. de 2013

Wonderful experience - with Sue, Dennis & Andy. They were very helpful, informative & accommodating to our needs. We will share our positive experience with family & friends, refer them to Suburban Toyota, Troy.

Samara714

28 de sep. de 2013

The service received from the men above was excellent! Garrett, Guy and Andy were wonderful to work with. I would recommend anyone to go see the gentlemen above for a seamless sale.

JayJay422

24 de sep. de 2013

Jay was extremely helpful when I was looking for a used vehicle. He made sure all the paperwork was finished before I arrived and was even speaking with my credit union to make this a timely and smooth experience. I would definitely recommend him to anyone who is looking for a car.

JayJay422

24 de sep. de 2013

Jay was extremely helpful when I was looking for a used vehicle. He made sure all the paperwork was finished before I arrived and was even speaking with my credit union to make this a timely and smooth experience. I would definitely recommend him to anyone who is looking for a car.

Garri S

21 de sep. de 2013

Recently bought a Toyota from this dealership, and the experience and buying process was great. The sales reps and managers were really helpful and professional, and assisted me throughout the whole process. I would definitely recommend this dealership to any friends or family. Thanks Toyota of Troy!

gmoola1988

21 de sep. de 2013

All of the sales reps and managers at Suburban Toyota of Troy were really helpful and nice and made my buying experience that much better. They made the process real smooth, and answered any question properly. I would definitely recommend this dealership to any friends or family. Thanks Toyota of Troy!

DOUBLEJ

20 de sep. de 2013

Enjoying the Great services by Wonderful Crew at Suburban Toyota Scion for the past 9 years. Keep up the Good Work. Sincere Thanks to All.

carlrs

20 de sep. de 2013

All went well. My salesperson was very friendly and knowledgeable. I am very happy with the price of the car. All negotiations and transactions were smooth.

pncshn

19 de sep. de 2013

Never would I have thought that I would give a dealership top ratings, ever. I expected the usual hassle with price of the car I was getting and how much I was going to get on trade-in. Neither of those happened. Everyone was fantastic, from the time I called in until the time I left. I've bought a ton of cars over the years and will hopefully buy tons more in the coming years. This is the place I am going.Sue, thank you for making everything easy and being awesome!Andy, thank you for taking the time and explaining everything to me on the numbers side and for the great conversation. It was definitely a pleasure dealing with both of you and I hope to again in the future.Jay S.

dmadurski

17 de sep. de 2013

I went to about 10 different dealerships. This place had BY FAR the best customer service. The salesman Guy was great. I HIGHLY recommend checking this place out.

Mel Schmittel

16 de sep. de 2013

Just had my car serviced. Karen Cottrill, the Assistant Service Manager, wrote me up and led me through all the necessary steps. She did it in a professional, courteous, and friendly manner. Everything went smoothly and I was driving away in my clean, serviced car in less than an hour. Couldn't ask for better treatment.

Deb and Marc S.

16 de sep. de 2013

We did our homework, hit the lot and Garrett appeared in an instant. He was informed, involved and intuitive. He answered questions with ease and provided vehicles that we could compare side by side. He handled the detailed paperwork efficiently while engaging in the excitement of our purchase. He introduced us to Andy who was able to take us through the final financial paperwork and inform us of the additional options for coverage. That is a daunting task and he was a wizard at putting you at ease while providing as much information as you asked for. We certainly understand that they are in the business to sell cars; however what we appreciated was the feeling that they were there to provide us with whatever we needed to make the best decision for our purchase. When you are making a big decision I guess you really want to feel it is all about you! They did just that. We drove away with our new Prius V. Liked the experience, love the car and and we really liked those guys! Well done. :-) :-)

Adam from Michigan

14 de sep. de 2013

Needed a vehicle, was able to buy one within 2 hours of test drive. Got a Scion and enjoyed the dealership experience. No hassle, no difficulties, friendly staff. Would visit again.

chandramouli

14 de sep. de 2013

Its Great experience....Other than Finance Interest 9%, am happy in overall.I would expect similar and lower interest rates as credit societies who gives 3-4% only. Any how----as I like the product, that interest deal is not much concern to me, as I can close at any point of time. Am happy at least I have this option....But.... I really like the customer sensitivity of Mr.Ray Sadler, who gave me options to look in to different models. and he is more oriented to provide satisfaction for customer......Its great. That is what it is required for any Dealer. I hope, Mr Ray Sadler is good Asset to this Suburbon Toyota !!!!!!

Ishidaakio1

4 de sep. de 2013

Friendly and dedicated services and helped me deliver the vehicle to my home and the price was beyond my expectations. I like their service, price and delivery.

Mark a GoBlue fan

30 de ago. de 2013

I was overly impressed by this dealership. The majority of my dealings were with my salesman, Kurt Pierce. Friendly, knowledgeable, courteous and informative. Very helpful in getting me in the vehicle that I wanted. Went out of his way to make every part of the experience a great one. I am not a very demanding purchaser, but I did request a couple of things be done (kind of over and above the call of duty on his part) and they were done. I have had two pleasant experiences with Toyota dealerships in the past year (one not Suburban) and this was by far the best.

vshub

29 de ago. de 2013

This sales person sold me second car, and every time he carefully listen and delivers exactly what I need. he always takes extra step to satisfy costumer needs

Don23

29 de ago. de 2013

I have been going to this dealership since 2002 with my 1995 Camry. When this car had a problem that didn't seem best to service due to its age, my wife and I decided to look for a used car. Being on a fixed income and needing a comfortable riding car we chose to try an Avalon. Guy Mulder was extremely helpful and knew where to focus on the right car for our needs and the right price range. We are very happy with Guy's patients, friendliness and effort. I have and will recommend this dealership to my friends.

srlkrasner

28 de ago. de 2013

These guys were just awesome. Kurt stuck with me through a very picky trial and error, helping me find the right car at the right price. Thanks!

jmassoud

22 de ago. de 2013

Ray Sadler is a wonderful man to work with. Very understanding and kind. He helped me get a great deal for my daughter, great service.

mikemalley

16 de ago. de 2013

I was new to the Hybrid market and Ray Sadler explained thoroughly the benefits Hybrid ownership. He answered all my questions sufficiently.Andy Shayota in finance gave me a complete overview of financing options and warranty information from which I was able to make a sound decision on my purchase.Guy Mulder greeted me while I was waiting for delivery and congratulated me on my purchase of my Prius. He said I was going to love it as everyone else I encountered.It was a great purchase experience on an item I deal with every 3-4 years and the Suburban Team made my experience enjoyable with their efficiency and no hassle treatment. I'll gladly deal with these folks on my next auto purchase.Thank you.Mike Malley

akaplan21

13 de ago. de 2013

We found a Toyota Rav4 at this dealership through autotrader. Not only was it practically the lowest priced car of it's kind in several hundred miles, but it was a certified Toyota pre-owned vehicle as well! We were very, very happy with the value of the purchase. We also had a great experience with the sales team. Ray handled our case which was probably the most difficult, complicated case they've had in a long time since we both had out-of-state driver's licenses and we're moving from Michigan in a couple weeks. He spent days answering our questions promptly and doing a bunch of research on how to make things smooth for our purchase/registration/insurance. We had a great overall experience there and are thrilled with our car.

jaypoole1

7 de ago. de 2013

Ray and Andy did a great job!!! Andy did real good getting me financed with my situation!! I would recommend them to friends and family.. I can not say enough good things about this dealership!!! Excellent Customer Service...

ursa

6 de ago. de 2013

She was pleasant, personable, answered questions but did not push or try hard to upscale me, let me try on car, and did not laugh when I came back in with a winter coat to try on again.

dqerama

1 de ago. de 2013

I went to the Suburban Toyota in Troy to buy a used Toyota. This was for my sister, but instead we bought it for my mom. The experience was great. We were approached by Ray Sadler, and He showed us different type of Toyotas. Being Albanians, we were very picky on our choices but also undecided. Ray took his time and was patient with us. Since my family and I weren't making any progress on the choice of the car, we went to different dealerships to see other cars. In the end, we decided to go to Suburban Toyota not only because of the car but Ray called us many times, and we were able to purchase the Toyota Camry. The price of the car was right, and we enjoyed the time that we spent at Suburban Toyota. Ray Sadler made it easy for us to get everything done. I suggest for Albanians to actually go to Suburban Toyota in Troy, not only because of car choices and quality, but also because of Ray Sadler. He will take care of you like he did with my family. He will make you feel comfortable. My family and I are very happy with the purchase and I would consider going to Suburban Toyota for future business.

naw13

30 de jul. de 2013

Kamil listened to what I needed and wanted and provided just that. It was a good experience and I look forward to bringing my car in for service because I feel that a great new relationship has begun between myself and Suburban Toyota.

brookempatton

27 de jul. de 2013

Kamill was an amazing customer service representative. If anyone were to ask me where they could purchase a similiar vehicle, I would suggest this dealership and to ask for Kamill.He showed me how to use this vehicle and took time out of his busy schedule to make sure I was satisfied with my purchase. I feel very comfortable with the Prius' operating system because of him and walked away feeling like I had a great deal.

Koldham

16 de jul. de 2013

My husband and I were pleased with the service. This was the only dealership that had multiple Siennas on the lot. We do not like to order vehicles. This is our 5th Toyota purchase. We drive our cars till they stop.

lubae

14 de jul. de 2013

The over all atmosphere is very friendly at the Suburban Toyota dealership. The experienced employees provide excellent customer service and show very high quality of their work. Prices are amazing.

dpo3ne

12 de jul. de 2013

Thanks so much, Becky, for your help in getting us into our new Prius. The cruise control is a dream; it's exactly what I have always wanted cruise control to do. The ride is wonderful, too. I look forward to seeing you about every six weeks, and we look forward to you and your colleagues helping Cindy and me enjoy years of trouble-free travel. Thanks again,Dave Ouzounian

an1013

9 de jul. de 2013

We visited this dealership as a result of having a very good experience with them the last time we leased a vehicle. Kamil was very helpful, friendly, honest and professional. He made us feel comfortable in the process and strived to make us completely happy with our purchase and our experience there. Although Kamil was the main person who worked with us, Dennis and Dan's assistance was also so nice. We got the impression that they too were most concerned with our happiness with our vehicle and experience. Everyone seems to work good together as a team in order to take the best care of the customer. We would happily work with Kamil again in the future and appreciate all of his help.

R1843

8 de jul. de 2013

After entering the Dealership, I was shortly referred to Ray Sadler. He then took me outside to recommend a couple cars of the model I specified. He also said to browse around. After deciding on a vehicle and returning inside, Ray was back to me shortly, as he was also with other customers taking care of their concerns. Sort of like multi-tasking! While going thru the purchasing process, Ray efficiently answered any question I presented. The dealership was very busy at that time and day, but any wait was not considered excessive. During the process, Ray introduced me to the General Manager. While waiting thru the finance process, I chatted with the cashier about the upcoming new facility. Overall, the atmosphere of the dealership was upbeat, Ray has an easy going personality and is a very conscientious worker.

Jbcr8tv

5 de jul. de 2013

I must admit, My wife & I have leased and purchased quite a few cars over the years and... shopping for a car is one of my least favorite things to do!!! That being said; this week, Andy Shayota and Sue Haji have completely turned that around for me and my family!!! I really appreciated how comfortable Andy made us feel in explaining our complicated, and not so pretty situation. We were in a jam... we needed to quickly get my old car out to my son in college and get myself into a nice, affordable ride. Both, Sue and Andy did that and much more!! They got us into a well-equipped 2013 Toyota Camary, with great terms... they were in contact with us throughout the whole process and really went above and beyond the call of duty to make it happen for us, all while giving us the Royal Treatment! This is my Family's second purchase of a vehicle from Suburban of Troy, and I will say it is hugely in-part due to Andy Shayota's commitment to customer service, integrity, and attention to detail. Partnered by Sue Haji's personal touch, we couldn't have asked for a smoother transaction, we felt like part of the family.As a father and family man, it is extremely important to me to provide the very best for my family. I believe it is my job to put them around the most dependable, honest and sustainable resources within my reach that is what I believe Andy Shayota, Sue Haji & Suburban Toyota is! I am telling everyone I know of how pleased I am, and how they too can be treated like Royalty... I see Suburban Toyota as me & my family's sole dealer for many years to come! From the bottom of our hearts, We thank you. Sincerely Pleased,Jeremiah & Nita Brown

swatson51

2 de jul. de 2013

best people I have ever worked with I send all my friends and family there purchased at least 10 vehicles there would come back forever

Shoaib

29 de jun. de 2013

Kamil was very helpful throughout. I will go back for next car nice experience and service all around

RoupertPinili

25 de jun. de 2013

It was a great experience, Don Cherry and Andy Shayota went over and beyond our expectations to help us with our new vehicle purchase. Andy did a great job in getting us a great deal, price and finance rate to make it possible for us to get the car we really want. Overall experience rating is 10 out of 10! I would highly recommend this dealership to my friends and family.

DaveMadurski

20 de jun. de 2013

Out of all the places I looked for a car, this was the most welcoming and friendliest dealership we came to. The employees were very helpful and gave us a good deal

mpt45

18 de jun. de 2013

Very copoperative, friendly, welcoming people.Explained all the concerns with patience.Expected a little higher on Trade in car and finally Were also good in price negotiation.

souvick

17 de jun. de 2013

I went to the dealership as it was near to my home. I am new to Michigan and chose them as they are very close to the place that I have chosen to stay.I was attended by Kurt who is very friendly and polite and attended to all my requirements. He took a great deal of time to show me the probable options to match my requirements. Infact I chose a car and then next day I changed my choice,obviously to a better one, and he helped me get that car. I was not very sure at first in making a decision considering my constraints but Kurt proposed multiple options to get the car that I wanted. Not only that, infact he suggested me to one of the insurance agents who got me the lowest rates but as I am new to US and this is my first car, due to those constraints I couldn't complete the deal and had to choose the next best alternative. But definitely like to thank him for that as well.I would definitely recommend him if you are visiting this dealership not only because he is very friendly but also he never rushes you to make a decision and helps you in the decision making process. Once the car was finalized, as I needed financing I was referred to Andy(Business Manager) and he is another endearing person. Not only he got me the best rates but he helped me get the possession much sooner than I had expected. He genuinely cares for the money, people put in their cars and proposed multiple options to safeguard the investment in terms of getting extended warranty. He infact offered me a customized package at lower rates.I have interacted with few other dealerships and all I can say is that I am more than satisfied with this one especially because my entire purchasing experience was made superior by Kurt and Andy.Thanks to both of themCheersPaul

TiffanySundblad

13 de jun. de 2013

My husband and I looked at various crossovers for days. We wanted a great vehicle for a decent price and Toyota had been one of our top choices. One thing my husband and I can't stand are pushy people. The folks at Toyota were friendly, energetic and laid back. They also maintained a professional attitude. Don Cherry was awesome. Right from the get go we appreciated his character, style of work and his "selling tactics" which were just being real and genuine...which is exactly what we wanted. Garret offered us two waters while we were waiting for Don. It's the little things that matter most to customers not to mention we were thirsty from car shopping all day :) We appreciate the realness and "non-pushy" attitude of your staff. We were overall very pleased. Thank you!

mlillis

10 de jun. de 2013

From the start Mr. Sadler was open and honest about what he thought he could do for us. He was genuinely friendly and never tried to pressure us into anything, at anytime in the process. The pictures of the CRV was even nicer looking in person than the pictures that were posted online. Suburban also got us a great interest rate which made our payment cheaper than we originally thought.

Jasonrada

6 de jun. de 2013

I bought a 2013 Toyota Sienna, and the associates that worked with me were all very helpful and accommodating. Thank you very much.Sincerely,jasonrada

gdunlap30

6 de jun. de 2013

I had a very nice experience at Suburban Toyota. I initially came in to test drive a car and two days later I have it sitting in my garage right now! The quality of the service that we received was top notch. Ray addressed every concern we had and then some. If I'm ever in the market to buy a car again this dealership will be near the top of my list.

rajeshkr127

6 de jun. de 2013

It is great experience taking a car in US. Since I was new, but ray on the behalf of Suburban Toyota of troy had provided the relevant info about the car , price etc. which meets my range and also feel the worth of taking it. After driving the car after 2 day , i feel it was a good deal as per my experience with suburaban Toyota.

jcm517206301

6 de jun. de 2013

This is so unusual for me because I have very high expectations and never feel any desire to write a review, much less feel like taking the time to set up an account to write one. That being said, the reason why I have given all "5's", is in my opinion, they have earned it. I visited 4 dealers and test drove 10 cars in just a few days, and was frankly tired of the stereotypical games that various sales people were playing with varying degrees of obviousness (all obvious BTW).I didn't get that with Suburban or my salesperson Garrett. We talked cars, I felt like we were both on the same page of mutual respect. I felt he knew what he was talking about, and I felt he understood what I was talking about. I overestimated my time to get to the dealer and was 10 minutes early. He was ready for me with the car sparkling out front. I had to make another appt with another dealer (against my better judgement); I ran late (and communicated it), they still weren't ready when I showed and said the car was getting washed for the test drive as an excuse. The car came around and was filthy with brake dust all over the wheels.This was my third Toyota purchase. I've purchased them all at different dealers locally, out-of-town, and out-of-state. Based on this experience, I will be checking out Suburban Toyota first before anyone else, even though I live 80 miles away.Thank you Suburban

rrware

31 de may. de 2013

My wife and I arrived on a wet and chilly evening walking around the pre-owned lot. Guy Mulder came out to meet us and asked a few questions, including a price range, to see if he could help us. I was considering replacing a mid-size Saturn station wagon and was not quite sure what I wanted to look at since I didn't want a SUV but a sedan didn't accommodate the occasional need to carry cargo. Guy asked what we thought of the Toyota RAV-4; I said that it might be OK. We then saw a Toyota Venza that had recently come off a lease, a model with which we were not at all familiar with. Guy said that would be a little above the price range, and I replied that I could possibly be somewhat flexible on that. The exterior was somewhat appealing but when Guy showed us the interior we were impressed with the spaciousness and attention to detail and functionality. We asked to take a test drive and again were favorably impressed. So we went inside to talk more seriously. Guy answered a few questions we had and we put down a deposit. The next evening we returned to take delivery. Our only negative commment is that it was not until the signing of the final paperwork were we given information with prices on post-warranty extended service agreements - it was too much to sort through in a short time.

Stephsos

29 de may. de 2013

I recently purchased a new Toyota Prius at Suburban Toyota in Troy. Sue Haji was my salesperson and Andy Shayota was the finance person. Both of them ere extremely professional, helpful, friendly and made the experience very easy and pleasant from getting the appraisal on the Prius I was trading in to selling me the new Prius. I would highly recommend both of the to anyone looking or a car. I would return to this dealership and ask for them to be my team again the next time I'm looking for a car.

asanti

24 de may. de 2013

Ray was and is and excllent laid back no pressure salesman. He made the purchase of my sons first car great. We received excellent and quick service. The deal was very smooth and easy. Great experience.Angie Santi

CLu

20 de may. de 2013

Overall, a great buying experience. Kamil Abdullah was very helpful and professional throughout the process. Will come back here for my next car.

balarajagopalan

20 de may. de 2013

I researched in multiple dealerships on 2013 Camry and finally ended up purchasing it from your dealership. George Varughese right from the beginning was very good to work with. He was extremely patient in answering all questions we had and was very prompt in updating us constantly with any of our requests. I had a great experience overall and will recommend Suburban Toyota Troy and the service of George anytime to my friends.

Mace

13 de may. de 2013

Painless, quick and enjoyable, which is rare for the normal car shopping experience. Thanks for your help and service, look forward to working with you all again.

MichDoctor

13 de may. de 2013

Excellant Service!! Overall great car buying experience. Great salesperson Kamil Abdullah. Will be returning to buy my next new car there. Would highly recommend Suburban Toyota.

jamesmo

12 de may. de 2013

The customer service was outstanding. My wife and I enjoyed our car buying experience very much. Kamil Abdullah was the best!! He listened to my wife and I and he worked on getting us exactly what we wanted and at a price we wanted to pay. My last car buying experience at Tamaroff of Southfield was less than desirable and I will never buy a car from there again. They were not service orientated. I felt as If their approach was take the car or leave it because the car will sell itself. But at Suburban Toyota I felt as if they wanted my business and it was a great feeling working together. Thank you Suburban Toyota. I will definitely buy my next new car there and I will tell all my family and friends to go there as well.

kbmason94

12 de may. de 2013

This was the best experience I think we've ever had at a car dealership! The sales staff was friendly, personable and went out of their way to make sure they knew exactly what we were looking for. I would recommend this dealership to anyone, and would definitely come back!

tusharkunjadia

9 de may. de 2013

Excellent sales person. We recommend him because he makes everything clear and gives choices to customer not mandating them at all. Plus we had previous car which is excellent product and we just love it.

arielxavier

9 de may. de 2013

It was great working with Ray and Andy. I very much liked their service. They got me a perfect deal. I would sure recommend them.

GCOOP23

5 de may. de 2013

This is a follow up review regarding the terrible treatment I experienced from Toyota Surburban's Dennis Barrera and the lease turn in process. I am pleased to say that the same day I submitted my review, the Sales Manager Dan promptly responded to my review. He was very apologetic, took complete ownership of the mistakes and then he went as far as to offer me a $50 giftcard for my troubles. Dan, thank you so much for your EXCELLENT customer service, you can be assured that you have rectified this matter and I am very pleased with the overall outcome.Gayvon Cooper

GCOOP23

3 de may. de 2013

MY 2010 TOYOTA RAV 4 ALONG WITH THE ODOMETER READING PAPERWORK WAS TURNED INTO THE DEALERSHIP ON FEB 27TH, TWO MONTHS LATER I RECEIVE A CALL FROM TOYOTA FINANCIAL REGARDING THIS LEASE TURN-IN AND WHEN I WAS PLANNING ON TURNING IN THE VEHICLE, I TOLD THEM THAT I HAD TURNED IN THAT CAR TWO MONTHS AGO, WHY AM I BEING CONTACTED, SO IT WAS SUGGESTED THAT I CALL THE DEALERSHIP TO FIND OUT WHAT'S GOING ON. SO I CALL THE DEALERSHIP TO INQUIRY WHY I'N STILL BEING CONTACTED WHEN I TURNED THE CAR IN 2MONTHS AGO. I SPOKE TO DENNIS BARRERA AND EXPLAINED TO HIM THE SITUATION, HE SAID THAT HE DID INDEED HAVE THE KEYS BUT HE DID NOT HAVE THE ODOMETER PAPERWORK AND PROCEEDED TO TELL ME THAT ULTIMATELY I WOULD HAVE TO COME INTO THE DEALERSHIP TO SIGN OFF, BUT INSTEAD OF SAYING TO ME, MS. COOPER LET ME CALL YOU RIGHT BACK AND DOUBLE CHECK ESPECIALLY SINCE YOU ARE SAYING YOU DID TURN IN THE PAPERWORK HE DID NOT, SO I HAD TO DRIVE ALL THE WAY TO THE DEALERSHIP AND WHEN I GOT THERE HE COMES OUT WITH A COPY OF SAID PAPERWORK SAYING THAT HE DID FIND IT AND HE HAD FAXED IT OVER TO TOYOTA FINANCIAL. I WAS LIVID FOR TWO REASONS, HE WAS PLAIN RUDE TO ME THE ENTIRE TIME AND WHEN I DID GET TO THE DEALERSHIP, I HAD TO ASK FOR AN APOLOGY FROM HIM FOR HAVING ME TO WASTE MY GAS TO COME TO THE DEALERSHIP WHEN EVERYTHING THAT HE NEEDED WAS ALREADY THERE. I AM VERY UNHAPPY AT HIS CRASSNESS AND HIS UNAPOLOGETIC DEMEANOR. I WILL NOT EVER BUT ANYTHING FROM THIS DEALERSHIP NOR WILL I RECOMMEND YOU ALL TO OTHER PEOPLE. THIS WAS A TERRIBLE ENDING TO A WONDERFUL RELATIONSHIPGAYVON COOPER

Rkolonich

2 de may. de 2013

This is my second time buying from Toyota Scion. Garrett is the best salesman there. always very helpful and very down-to-earth and will always make sure you are happy

adnan1

28 de abr. de 2013

Suburban Toyota is by far the best car dealer I dealt with here in America and I went to about 20 of them. I was working with Ray Sadler from Sales and Andy Shayota from Finance. Together these two are an exceptional team. Given the fact that I have absolutely no credit (new in the country) I was rejected by all banks and car dealers to finance a car even with 50% down. Sadler and Shayota would not take no for an answer kind of guys. They worked all day to help me finance my Toyota Camry SE V6 and get me the best possible rate, which when I shared with some of the people I know was told its a very competitive rate even if I have an established credit history which I have none. I also didnt have to put anything close to 50% down. The finance Manager, Andy Shayota, was in office at a Friday night until 8 PM to make this deal happen calling people on their cell phone in the after business hours. Ray Sadler on the other hand not only stayed with me to see this deal come to fruition but also gave me a lift to Alamo car rental in Detroit airport and back to the dealer premises (hour and a half round trip). He was probably back at home by 10pm that night. I did extensive research and I know they hardly made any money on this deal but despite of that they were more than willing to give their all to help me. Now I have a cool Toyota Camry SE V6 and a credit line that would act as the means to establish my credit score in this country, something that was causing me a lot of distress given that no one wanted to deal with me in the first place due to the lack of a credit history. Thank you Suburban Toyota in Troy. Thank you Ray Sadler and Andy Shayota. You made it happen.

Reeggo

26 de abr. de 2013

I have purchased both of my Toyotas at Suburban. I also have the serviced at the dealership. Friendliness and thoroughness are very important and the staff delivers each and everytime. Thanks to all at Suburban Toyota!

jking810

26 de abr. de 2013

Every one was very friendly, helpful and caring. This was our third car purchase from this dealership and it has always been an excellent experience. Keep up the good work! Kamil has the patience of a saint!!!! I beleive you are lucky to have him!

Kez506

20 de abr. de 2013

Greg Johns is friendly,helpful and knowledgeable.He makes visits to the service department as painless and pleasant as possible.Great job Greg.You are appreciated.

terrywashington

20 de abr. de 2013

I had a great experience at Suburban Toyota-Scion. My salesman Kamil Abdullah was very friendly and helped me find a car with all the features I needed. I love my 2013 Camry SE and will not hesitate to refer friends and family that are in the market for for a Toyota or Scion.

evon54

19 de abr. de 2013

My overall experienced with Surburban Toyota was good. When I had a question Ray and Andy got the answer for me. I would recommend any one looking for a car to check Surburban in Troy, MI. Keep up the good work. Thank you, Y. Smith

painterpat

18 de abr. de 2013

This was my third lease with Suburban Toyota and I am never disappointed. George is extremely helpful and understanding of my needs and always gets me a super deal. Dennis is very accomodating and helpful as well. I will continue to go to Suburban Toyota with my leasing needs and will recommend them to everyone I know. I love my new Camry, as always, and couldn't have asked for more in the way of service and price.

DMarz

17 de abr. de 2013

Ended up paired off with Janine Haisha, who made the whole process a breeze. Not only will I happily go back to Suburban Toyota, I'll be asking for her by name when I do!

srost

17 de abr. de 2013

This is my 7th car purchased from this dealership. I return because of the people who work at the dealership. Their location is also important.

TankfulThankful

17 de abr. de 2013

Both Ray and Andy were very personable and not pushy. Ray (the salesperson) listened to what I wanted, answered all my questions, and went out of his way to make the deal work, negotiating the price and even shuttling me to the dealership to sign purchase papers. Andy (the finance manager) explained everything thoroughly and patiently even though it was closing time and another customer had unexpectedly showed up and was waiting to close on her car after mine. I know it was a very long and hectic day for him, so I appreciate the time he spent. The price of the vehicle was fair, and the service was friendly. Better scheduling would have been nice, but the dialogue with Ray and Andy's great sense of humor and passion for his work more than compensated for that mixup. I look forward to driving my Prius and saving on gas!

jayachandra

16 de abr. de 2013

I had a monthly payment in mind. Ray and Andy really worked hard to reach my payment. I would recommend these guys for your purchase.

Grace Park

13 de abr. de 2013

Andy Shayota please don't eat the sugar because you are SWEET ENOUGH !! ^.^ Sales con "RAY SADLER " !!!!! You are AWESOME !! And Mike Sushi is ready !!

J.G.

12 de abr. de 2013

Salesperson was exceptional. It was a great experience all the way around.

anks101

11 de abr. de 2013

Ray was very helpful and polite. He was very quick in helping us find an excellent car within our budget. Andy helped us with finance and other documentation and is quite knowledgeable. Nice folks. Will definitely go back when i am in market for a new car.

krystal72

8 de abr. de 2013

Sales associate was very willing to work with us. I did not get the "car-shark" feeling from Mr. Sadler. We also worked with Mr. Shayota for the finaicial portion of our purchase - he was very informative. We will recommend this dealership and return when we are in the market for a vehicle in the future.

mwingate

3 de abr. de 2013

Everyone at this dealership was friendly and courteous. Our sales Consultant, Kamil, was especially helpful in our decision to purchase our new Toyota Prius V. Kamil, was very knowledgeable,competent and showed extreme patience, as my husband and I was making a big decision to purchase our first hybrid technology car. We are extremely happy with our purchase and Suburban Toyota-Scion in Troy.

Sanur03

29 de mar. de 2013

Great experience working with Kamil and the rest of the team at Suburban Toyota-Scion of Troy on purchasing my new Toyota Camry. Even the finance people was great to work with, everyone there was very helpful and understanding.

dfunk72482

27 de mar. de 2013

I greatly appreciated Ray's insight and hospitality. Thanks to his recommendations, I was able to lease the perfect Scion and additional insurance coverage to best suit my needs. I will happily recommend Suburban Toyota-Scion to any friends and family that are in need of a new or used vehicle.

Anh.n.mai92

24 de mar. de 2013

Kurt and mike were great they worked hard to find me the lowest interest they could I will recommend this dealership to my friends and family thanks again .

brianrianianann

23 de mar. de 2013

Walked in and was treated right away. Turns out the car I went to look at was sold just that morning, however they had a number of great alternatives- one of which I went with! Great service all around, and they kept offering crackers and water, so I kept taking them.

catsrus

18 de mar. de 2013

My family and I have leased or purchased four vehicles from Suburban Toyota over the years. Each time, our experience has been positive. The staff is friendly and helpful. We always work with Dennis Barrera, sales manager. He makes sure we are completely satisfied with our vehicle. From the color choice to options, Dennis is top in customer service and makes sure you are very happy with your vehicle. This is why he has such a loyal client base. I know I will continue to use this dealership for maintenance or service on the vehicle as well. I highly recommend Suburban Toyota!

swaleha

8 de mar. de 2013

Overall 5 star rating for every aspect. Specially Becky was best to convince us about our recent Toyota Sienna purchase. She helped us in every aspect. Your service station is very good. All of you are helpful and nice to customers.

Bighugedave

8 de mar. de 2013

Leased a new Toyota Sienna from Becky. Everyone from the sales staff to the financial staff were very pleasant to deal with, very transparent with everything and extremely nice.

christine10

7 de mar. de 2013

I had the pleasure of working with Becky Bennett - she made the whole experience of buying my new car outstanding! She is knowledgable & helpful. The staff is friendly. Suburban Toyota is a great place to do your research and buy your Toyota!!

hegdekn

4 de mar. de 2013

I found the Suburban toyota delarship to be friendly and responsive. Sales consultant Kamil abdullah very clearly explained the features of Camry and the available finance options. He was friendly and well informed.

Wildewf

23 de ene. de 2013

Excellent service today from the service department! They worked on my Prius which was in for a recall. Thank you to Jim and the other guys!

MarkBlackwell

15 de ene. de 2013

Our household too a hit in the 2008 recession. But Jay Edwards, and Andy from financing made sure that our being Prius drivers for the better part of a decade meant something to them, and to Toyota Financial. We weren't just stats on a form. Jay and Andy guided our application through making sure we stayed Prius drivers for another 3 years. And we're grateful to Jay and Andy for making us feel like family.

Michiganjim48304

30 de dic. de 2012

Dennis Barrera is the best Sales person that I have ever work with, he did everything from showing the cars to me to the credit information, I do not like it when you have to share your information with alot of different people and he told me he would work it out so I would just work with him during the sale of my new car, he is such a nice man, always with a smile and ready to make sure the customer is happy with the perfect car or truck that is for them. Looking forward to my getting my next new car from Dennis, I think every two years or so it a good time to get a new car and I know Dennis is just a phone call away to find the best car for me. I appreciate him and his kindness so much.

aasughro

2 de nov. de 2012

Suburban Toyota helped me out of a horrible sitation. I was involved in a horrific car accident and was completely carless. I was in a panic and had no idea what to do. From the time I stepped foot in the door of Suburban Toyota, to the time I left with my car, I was welcomed with open arms. Anthony Martin helped me out to begin. He was extremely friendly and understanding of my situation. He did not try to push anything on me and offered to help look at all options and find a car within my means. After I found a car I liked, Mike Talampas helped me to finance the car. He was unbelievable. He found me an outstanding price and really cared about my situation and genuinely wanted to help. I cannot tell you how many people in car sales try to take advantage of a person in a panicked situation. He treated me with the utmost respect and I can truly say I will recommend them to any and everyone I come in contact with. If you want excellent customer service and a deal you can get nowhere else, go to Suburban Toyota!

jfkosta

11 de oct. de 2012

We went to this dealership because we wanted to see the 2012 4-Runner they had in their new vehicle inventory. We saw it on their website, but wanted to see it in person. We were pretty sure this was the one we wanted. My husband's 1996 4-Runner was totaled in an accident and he needed a new one. He loved his 4-Runner and wanted another one. We were met outside by Garrett and he immediately showed us the vehicle. It was love at first sight. We went inside and started the purchasing process. We felt very comfortable from the moment we met Garrett. The whole atmosphere of the dealership was very warm and friendly. Garrett even drove us to the bank so we could get a cashiers check for the down payment. I really appreciated it because we had driven from Canton and I was not familiar with the area. We then were introduced to Raymond Borg to finalize the deal and sign all the necessary papers. He was very easy to talk to and explained everything in detail. He made us feel very comfortable. The whole experience of this purchase was the best we have ever had. Never felt intimidated or pressured. We love our new 4-Runner. Thank you again Suburban and especially Garrett and Raymond.

camryowner83

20 de sep. de 2012

The technicians at this dealership could not figure out the problem that i took the car in for 3 visits. Each time they claimed it was a different part, ordered it, and then the day they were to install it, suddenly it was a different part. An outside company evaluated the car and could tell me in 5 minutes it was the amp--something it took this dealership hours and days to diagnoseFurther, since they made me pay for a part they did not put it, they told me they would give me a refund. They then proceeded to ignore all my calls and not call me for 2 weeks even though i left several messages. I finally left a message with the main manager telling him I have put the issue into credit card dispute and suddenly he called back and said the check will be in the mail today.NEVER TAKE YOUR CAR HERE.

neilrz

8 de sep. de 2012

My previous lease was ending, and they made it so easy to transition into a new one. The were helpful in explaining financing to me, as well as various features of the new car. They actually made the buying/leasing experience pleasant! Special thanks to Jay Edwards and Ray Borg. I would heartily recommend this dealership, and these two gentleman, to any other prospective buyer/leasee.

Bashar

2 de sep. de 2012

I came to this dealer based on US news recommendation to get fair price for Camry SE. I am a busy professional and I do not have time for the usual dealer games! I send them email to verify the price, and I went with my wife in the evening to test drive the car and sign up on the price that we agreed on. Wow the first time for more than 20 years I buy a new car from the first time without the need to go back and forth. The staff was very professional, straightforward, and honest. I had to change my previous -false- impression that suburban Toyota is princelier than other dealers. Becky was very calm, nice and helpful.Five stars experience. I strongly recommend them.

shumpzilla

30 de ago. de 2012

Do you want to buy a new car? Are you unsure if you should purchase or lease a vehicle? Then go to this dealership and ask for Becky Bennett.I was very leary of how this whold experience would work for me. First off, the dealership is conveniently located in a motor mall. Secondly, all the employees are polite and courtious. Thirdly, the sales consultant I worked with was interested in me as a person. She didn't try and sell me something that "she would like". She listened to what I wanted and didn't want in a new car. AMAZING RIGHT? Becky was even willing to help me locate the car I wanted even if it was not sitting in her lot! I went home after my first visit Suburban Toyota knowing I had made the best decision for my particular wants and needs. I picked up my new car, which by the way was a 2012 Toyota Venza on Sataurday! I love the car, and I love this dealership. No, it was not the dealer I could have gone to just down the road from me, but it will be the dealership that I go to again! Thank you Suburban Toyota, and thank you Becky.

dixonhillon

29 de ago. de 2012

The sales team did an excellent job of showing the cars and explaining the features of the vehicles. They encouraged me to take a test drive and they did not apply any stress or pressure to buy. They were more interested in me being completely comfortable with my purchase than "forcing" me to make an immediate decision to buy

MUSICMAKER

29 de ago. de 2012

I AM GIVING THIS REVIEW BECAUSE I THINK THAT SUBURBAN OF TROY TOYOTA IS A VERY NICE DEALERSHIP TO BUY A CAR. THE WORKERS THERE ARE GOOD AT WHAT THEY DO AND SEEM TO MAKE EVERYTHING WORK FOR THE CUSTOMER. THIS IS THE PLACE TO BE WHEN YOU WANT TO DO BUSINESS. YOU CAN REST ASSURED THAT YOU WILL BE VERY HAPPY, AS I AM.

patty41ann

29 de ago. de 2012

My salesperson went above and beyond to get me the exact Toyota RAV4 that I wanted. Becky even set my phone up for me to the bluetooth in my new car. I will always go to Suburban Toyota because of Jim and the great service department they have. This is my second car from them.

danroku

29 de ago. de 2012

Easy transaction; fair price; welcoming atmosphere; smooth closing.I have bought cars from this dealership for more than 20 years and have never had a bad experience

Mohit

28 de ago. de 2012

Last week I bought a Toyota Camry 2012 SE model. It was a great experience with Suburban toyota of troy. Out of several dealers I met Andy proved to be best dealer in the town. I live in Farmington Hills but still got car from Troy because of the prices they offered, customer satisfaction, friendliness. Andy is calm, very hardworking and he will see to it that we can get best deal by applying maximum discounts. I had to wait couple of hours for delivery of car but I would say it was worthit when you get excellent price and great customer care. I will definately return to Suburban Toyota in the future for all my Toyota needs!I highly recommend to meet Andy before finalizing any other toyota deal from other dealers.Great experience.

dachun1963

24 de ago. de 2012

I visit the dealer to buy a Toyota Camry. Becky Bennett is the sale agent. She is very knowledgeble and helpful, explaining to me the difference of Camry series cars, warranty and the purchasing process patiently. She responds quickly to my concern and gives me the answer I am looking for. I end up with buying a Toyota Camry SE. On the delivery day, she explained in detail the basic feature for operatong the vehicle, maintenence schedule and so forth. It is a very pleasant experience there.When I have some concerns about my new Toyota Camry, I contact her many times. Although it may not be her job, She always answer my email quickly and introduce me to serve dept as quickly as possible. From sale to customer service, She has shown great quality of work. Thank you,Becky Bennett,for your help!

anghens

24 de ago. de 2012

I wasn't looking forward to shopping for a used car, primarily because I don't like dealing with the hard sell of car sales and the less than forthright information that sometimes goes along with that. Suburban Toyota Troy and Andy Shayota changed that. Each of the staff I encountered at Suburan Toyota Troy were very friendly and helpful. They allowed space to look and not pressure but were very accomodating when I requested help or information. I worked directly with Andy Shayota. He had a great upbeat personality. He seemed invested in the relationships with his clients. He was friendly and helpful and shared some history of the dealership itself and in doing so made it clear that they value honesty in the sale as their reputation is more important than just the sale of a car. I've given the highest ratings to Andy and the dealership because they made the experience of shopping for a pre-owned vehicle (which I was dreading) a great experience and their pre-owned vehicles were very competitve for other cars in the area. Andy took care of every aspect of the sale with little effort on my part to get things together so that when I came in for the paperwork it was ready and quick with no hassle. Within two weeks, my parents also went to Andy to purchase a new vehicle and were happy with their experience as well.

JR 48067

23 de ago. de 2012

I went to the dealer based on what was posted on their website. My rep was very helpful, but would not honor what was on the website, which was why I went to the dealership in the first place. The store manager said it was a mistake, and that the warranty was incorrect. I asked what the store could do, and they gave me one extra year of bumper to bumper for an extra thousand dollars. I wasn't impressed.The used 2009 Civic had a carfax, but the dealership had no idea about the actual history of the car; it had no documentation of previous service, and no owner history. I was not impressed with the dealership. I will not go back, nor recommend it.

richard_lichtman

23 de ago. de 2012

All aspects of the sale, great. Andy was great to work with. The whole experience was positive and I would recommend dealership and Andy to friends and family.

meikar87

20 de ago. de 2012

Andy was the perfect salesman to have for this process! He was very friendly, was very knowledgeable about Toyota, and you could tell that he wasn't just trying to "make a buck." His heart was invested in making sure we got what we came for, and I truly appreciate that. His hospitality went a very long way, and if I ever have to buy a new car, I want to speak to Andy! He did an excellent job.

AmyGirl2012

19 de ago. de 2012

Anthony Martin and Dennis Barrera were great! They didn't make me feel pressured into buying a car (like another dealership did). They answered my questions with very direct answers, so I didn't feel like they were trying to take advantage of me or "pull a fast one". They gave me a good price for my trade-in and I believe they gave me a fair price on my 2012 Camry. I will be giving them all of my business (both sales and service) from now on.

sheila lipschutz

13 de ago. de 2012

we have just gotten home from buying our second sienna.what a great experience! I will write more tomorrow, it's late, but I just wanted to give you a head up tonight. your staff could not have been nicer...from the moment we walked in the door. Kim White was our primary salesman, what a NICE man. couldn't of be more helpful. Dennis Barrera is a gem,extremely helpful...and Ray was a many of many words and explained all the options to safe guard my car...It was truly a terrific experience and now I shall put my head on my pillow and dream about my new car and all the great places it is going to take me. Thank you Sheila Lipschutz( I sure signed that a lot tonight. P.S. Andy didn't sell me our car but he did help our son-in-law who dealt with him he made a point of coming over and introducing himself, very nice!

karthik.ilangovan

12 de ago. de 2012

Met up with Andy Shayota after being referred to by a close friend. He was very helpful and the experience of buying the car was good. Only concern was that I felt that the Price was a bit too high.

ryall

8 de ago. de 2012

Andy offered helpful service while being respectful and not pushy. I was never kept waiting very long and was given all the information I needed. I received my car at a fair price without having to do the traditional endless haggling.

C. Lehmann

28 de jul. de 2012

As soon as we stepped into the dealership we were greeted by the sales staff and directed to a salesman.On our first visit we met with Calvin Read. Calvin was very enthusiastic and knowledgeable about the Venza, the car we were interested in taking for a test drive. On our return visit Andy Shayota greeted my husband and I with wonderful manners, respect as well as enthusiasm. He made us feel very welcome. We were extremely pleased working with Andy as he made the purchase process quick and efficient. I would not hesitate to recommend him!

ssweeney

23 de jul. de 2012

This was our 5th Toyota. Our sales and service experiences have been consistently positive. Andy was attentive, informative, accommodating and polite and went out of his way to get the color I wanted. We would definitely recommend the dealership and Andy Shayota to friends and family.

zbeyerlein11

23 de jul. de 2012

i bought my fj cruiser from becky about 8 months ago, loved the car, had a great couple of months with it. got phenomenal service from becky. highly recommend this dealership

wallyworld424

14 de jul. de 2012

Andy was a very knowledgable salesman. If he wouldn't have taken the time to say hello we might have not found our car. Thanks Andy!

Restyteodoro

15 de jun. de 2012

Mr.andy (sales rep) in my hearth I think he is a great person,always smile and you will not feel he is nice to you because of the commission,come visit suburban Toyota and look for Andy and you will know what I'm talking about. More power to you mr.andy shayota

shaneangela

14 de jun. de 2012

we had a horrible experience with the Manager, Mark Buday. He was rude and lacks tact. He has more excuses for things than Carter has pills. Thankfully, there are dozens of deals around Metro Detroit we never have to return. He was mean, condescending, uncaring, inconsiderate. Felt like we had done a deal with the Devil Himself!!

kvvdreamer

11 de jun. de 2012

We have had our Toyota Camry hybrid now just about over 2 months! We are totally in love with it! When we started our car hunt we werent sure what we wanted and went to many dealerships and boy were they money hungry as well as trying to persuade us. Becky was always professional and patient answering my husband's 101 questions. She truly knows her product and at no time did we feel pressure from her (we came in about 4 times and tons of emails were sent!) Thank you Becky for making this experience hassle free. Continue to the good work. :)Karla & David Ladd

jdwingett

8 de jun. de 2012

My husband and I were the third ones in our circle of family/friends to buy a Prius from this dealer within the last 4-6 weeks. We had been seriously considering a Prius for quite a while, so based on their glowing reviews, we went to Suburban and met with Ernest Gribble, and found exactly the car we were looking for at a very reasonable price. We came back in a few days to pick it up, and the paperwork was painless and efficiently handled. We never felt any pressure to make decision or buy something we didn't really need. Compared to my last highly unpleasant experience in buying a new car (lookin' at you Colonial Honda in Glendale, CA), we found this place to be a joy. The employees clearly enjoy what they do and we felt like valued customers at all times while we were there. We would unconditionally recommend this dealer to anyone in the area considering a Toyota.

dpo3ne

7 de jun. de 2012

My wife and I came into Suburban to pursue an internet sale. Becky Bennett was our contact, and she greeted us, as I would expect any Sales Consultant to do. But what impressed us was her care and concern for getting us into the right Toyota for our needs. Her calm professionalism worked for us; we felt no pressure at all, which allowed us to focus on our needs. She was genuinely concerned about *us*, which made us more comfortable with our decision to buy our first Toyota.Thanks for your time and help, Becky. And congratulations to Suburban Toyota for having such high-quality professionals on your staff!Sincerely,Dave and Cindy Ouzounian

Caravan driver

26 de may. de 2012

The staff was friendly and helpful with questions about the vehicle. I was from out of town and did most of the process over the phone.

NLKR0804

22 de may. de 2012

Got hooked up with Tony on the internet. He treated me good and offered me an okay deal on the Camry. He was the best part about Suburban Toyota. The managers were a little pushy/screwy. I'd recomend the dealer to my friends and fam but only if they go see him. Thanks man.

kgovekar

17 de may. de 2012

I had never purchased used cars from dealers in the past so was pretty anxious about how it would go.But after having visited Suburban and dealing with Jay, I can say for sure our needs for a used car were completely addressed to our satisfaction.

gdcard8146

14 de may. de 2012

I was very satisfied with Anthony Martin. Even though he looks young he knows alot about the overall brand and I can tell that he is a "car guy" He made me and my wife feel as though we knew him for years. I will be recommending him to friends and family. Satisfied!

Electro123

14 de may. de 2012

Anthony was very helpful when I purchased my rav4. He was very knowledgeable about the car. He stayed late to complete my trade-in. I will buy my next Toyota from him.

Iflyoften

11 de may. de 2012

This dealership give incorrect information to their customers. Jay Tuttle tole me that a bearing could not be pushed out of the knuckle without breaking the knuckle. After the repair he said sometimes the knuckle cracks/breaks. This dealership steals from customers. Don't frequent this dealership.

Edjones48173

7 de may. de 2012

I love my new car and my salesman was great ! The love I have for my new Prius will have me a loyal Toyota customer forever .

pdupont

23 de abr. de 2012

Terry and I really appreciated the attentiveness, enthusiasm and patience Calvin gave to us (it is a very busy dealership)during our journey through the purchase. We looked and tested other cars, makes, sizes.....etc. Through phone calls, visits not reserved, and late day conversations.We added many options to the car that included his advice and thoughts on how to better the Prius for us during our next years with it.We also appreciated Dennis and other salespeople who were always smiling and happy to see us come to the dealership.

Sue Subject

20 de abr. de 2012

We had 2 dealerships given us in a "True Car Pricing" referral. We went to Canton first since it was much closer even though Becky Bennett called us within 10 minutes of submitting our referral information on-line. We had a HORRIBLE experience at Canton where we sat for over 2 1/2 hours and couldn't walk out of their dealership with a bottom line price on a new Toyota Corolla minus our trade-in. So we called Becky back who was VERY helpful, honest and didn't try to sell us all kinds of add ons we didn't need! In half an hour we had a bottom line price for a new Toyota Corolla S that was the "True Car Price" we expected and a great trade in price on our current vehicle. Becky was awesome, very organized and knowledgeable and that is our idea how a Car Salesperson should be!! Dennis Barrera came over and talked to us about our trade in and other things. The other Canton dealership had the Used Car guy talking to our salesman at another location and leaving us for over a half hour sitting by ourselves at the salesman's desk. Everything about this dealership was very relaxed and friendly--they took away the stress of making a big purchase. Going back into Suburban to pick up the car was a piece of cake. They made suggestions about several service plans available to purchase with good explanations but didn't do the hard sell. Becky spent time with me going over everything in the car before I drove away a very happy Toyota owner. I would absolutely recommend Suburban Toyota and send evryone to Becky Bennett as the best car salesperson we have ever had!!

aditya6jul

19 de abr. de 2012

I had a great service on a certified used car. the timing of the buy and just the way the sales happened was a pleasure.When you purchase a car,you never know who the customer is, and in here, you sure do know who it is.

aharidas

9 de abr. de 2012

we came in for a new minivan. We were pleased with the information and comfort in picking what met the needs of our family. The attention to detail and the overall care that was dedicated to helping make our decision was impeccable. I will definitely be back, and would recommend suburban toyota to any family or friend.ahchicago

sehall745

5 de abr. de 2012

Right from the beginning I felt at home at Suburban Toyota-Scion. I didn't exactly know what was the best car for me; however, I knew it needed to be 100% dependable and affordable. Becky Bennett listened to me explain my buying situation and showed me comparable models. I never felt rushed or pressured like I have at other dealerships for that "quick sale". That made me feel important. I was going to trade in my 2001 Ford Escape with 120,000 miles on it. It served me well over the last 11 years; however, the dealership never did, so I left them. At Suburban Toyota-Scion I am remembered whenever I pop in to ask a question. I have always felt that recommendations given me perfectly reflect my wants, needs and desires. Finally I was able to settle on a 2012 Scion XD and I am totally in love with it! When I had to sign all the financial paperwork, Raymond Borg very efficiently explained each warranty, protection, benefit and charge. In a short amount of time Ray very expertly prepared and presented all the necessary documents. Now is the hardest job of all - to wait 4 days until all the "extras" I ordered are put on my new car. I am so excited and blessed to have found a dealership that honorably presents its product to its waiting and eager customer. Thank you.

chrissytina00

5 de abr. de 2012

Wonderful person to work with. Friendly and honest. Buy your cars from him. Friendly environment and professional. Lots of cars to pick from. Happy with the experience

TMariePR

5 de abr. de 2012

During my search for a used car, Jay really took the lead and coached me through my research process. He didn't take advantage of the fact that I was a woman shopping alone. He treated me as though I was actually one of his own family members and coached me through the process. I would recommend him to anyone who's interested in purchasing a vehicle, new or used.

jackie02

2 de abr. de 2012

I was in the market for a foreign car. My two chooses were an used Honda Accord or an used Toyota Camry. I spoke to Jay on the phone and he told me about the features of a Camry. I also liked the fact that the Honda dealership was right next door, so I could easily compare the two. When I came in, Jay was friendly and went out his way to ensure that received the best car for my price range. As a woman, I didn't like the car buying process, but I trusted Jay and he helped with the entire process. I recommend this dealership to anybody I know that want to buy a car.

Donaldritz

24 de mar. de 2012

Steve Roth in particular was clear, patient, honest, and customer-oriented. He made the buying experience a pleasure. Floor manager made my requested changes in the deal.

sgr123

24 de mar. de 2012

I leased a new Toyota Camry SE and I love it. Becky Bennett was my sales consultant, and she did a great job from start to finish. Mike Talampas explained everything to me in the finance department, it was a delightful experience. If you don't shop at Suburban Toyota before you lease or buy your next car you will be sorry. A great team of experts and friendly service. Thank You Suburban Toyota/Scion.

marikar1169

23 de mar. de 2012

Excellent experience ... Dennis, Ray and George were courteous, helpful, friendly. Business was transacted professionally and without any problem. I have leased at least 5 Toyota Camrys from this dealership ... my loyalty speaks volumes.

jetster141

22 de mar. de 2012

I liked dealing with Jay Edwards at Suburban Toyota of Troy. He was straight to the point and no BS. He told me a lot about the vehicle I was interested in. Showed me the CarFax, Service History and compared it to others that were for sale in the area. (he actually showed me the other vehicles for sale, this one was the cleanest and cheapest without even negotiating) It was easy. Suburban Toyota shows the "best price" up front so it takes the stress off trying to find the best one in the area. Would def recommend Jay Edwards at Suburban Toyota.

cathyirvine711

22 de mar. de 2012

My experience with this dealership has always been excellant. The Sales Consultant Steve Roth have always been very friendly and very helpful. The Business Manager Mr. Ray Borg has always been highly professional and does an exceptional job This is my third car purchase from this dealership and would highly recommend it to anyone.

naslobodian

16 de mar. de 2012

Steve, Dennis and Ray all provided us with EXCELLENT customer service. They were polite, friendly and provided a no pressure enviroment while I decided on the right vehicle for my family. They deserve 5-Stars all around for the service we received. I would not hesitate to purchase another vehicle from these guys and would HIGHLY recommend them to family, friends, and anyone in the market for a vehicle. Thanks again to all of the staff at Suburban Toyota of Troy! We love our 2012 Toyota Camry!!

marymprimeau

15 de mar. de 2012

Ben Wentzel was a pleasure to deal with, probably the nicest salesman I have ever dealt with and I'm 65 years old. Overall experience was nice, everyone was friendly and Ben went over and above by staying past quitting time to make sure everything was to my satisfaction, When it is time for another car Ben is my man.

Bruce W Evans

12 de mar. de 2012

Calvin Reed is a very enthusiastic car guy who really knows the product. He did, and the dealership did, everything they said they would and more (gave me $175 in carpet floor mats that I ordered). I received a good price on a one of a kind product (Trail FJ) and it was ready when promised and there was no pressure. The whole dealership seemed happy and everyone wanted to talk. Mike Talampas was easy and fast to work with in the finance part and I felt comfortable. The US government may not like Toyota but they are very good at what they do. Kudos

kellymann

10 de mar. de 2012

They made an effort to find a vehicle that would allow us to put together an overall good deal for my transaction which was a trade-in/used car purchase. They were respectful, forthcoming and did not pressure me which is the best way to close a deal with me.

adam.whitesel

9 de mar. de 2012

Jay was very helpful and followed through with what he promised. I needed some body work done on the car I purchased and Jay coordinated the work and set me up with a loaner car. There were no problems at all with the transaction.

Worksupport

9 de mar. de 2012

I am very pleased with my new prius I got. I worked with scott Tekely and It seemed like he really knew what he was talking about. I will definitely reccomend Scott Tekely to other people. He was the only one that was able to find me a Prius in my price range of twelve thousand dollers.

dmiovan

9 de mar. de 2012

I bought my Scion at Suburban Toyota 6 years ago and I went back to purchase my 2012 Prius. Steve Roth took a lot of time with me and my husband to help me find the Prius that I wanted. He answered all of our questions and found just what I wanted at the right price. I would recommend Steve to anyone looking for a new car.

Krosskicksgrass

9 de mar. de 2012

Just bought my third car from Scott , it was a FJ cruiser. He knows what he is doing , I got a great price on it . This will not be the last time I buy a car from him . Good Job !!!!!

dot1165

8 de mar. de 2012

I have gone to this dealer twice now. Once to buy and once to lease. Both times were great, even though the first sales guy was a little new. In that case (Toyota Yaris) the Manager, Dennis, stepped up and took care of all the difficult parts and made it a smooth purchase. For the lease, Steve was extremely attentive to what we needed (the Scion xB) and helped us get the right one.Both times they were more than happy to accommodate our strange circumstances. First time I dropped off after all the insurance agencies had closed so they made sure I was legal to drive out of the shop for the night until I got my own insurance the next day. The second time they made sure that we could leave our old car at the lot and then come back with the title and get the premium stereo installed.It was a great experience I'd definitely recommend them!

tmerchant

8 de mar. de 2012

Good Car - No hassle purchase smooth transactionVery friendly sales person answered all my questionsand was very knowledgeable - Will recommend to friends and family

mr_manjunath

8 de mar. de 2012

It was good experience, the sale person was good to show the cars in the lot. Nice place to look at cars & purchase one, if you like it.

missyowhite

13 de ene. de 2012

I have "less than perfect" credit and Jay and the finance guys were able to work out an amazing deal. I test drove the car I had been looking at online (2008 Scion xD) and just knew it was the one for me. I brought in a pre-approved financing quote from another company, and they beat it! I got the car of my dreams and worked with an amazing sales team. I never felt pressured or rushed, and that's a BIG deal to me. I HIGHLY recommend that you check these guys out.

mt7922

20 de sep. de 2011

After three flat tires in 3 months, Toyota was able to discover the problem with my tire & resolve it by simply replacing a valve stem on my tire. No other tire dealer was able to determine what the issue was.

melmunoz7

27 de ago. de 2011

Not only was the main reason for my visit addressed, but additional services I requested were met with exceptional customer service. Jim Kreger made sure that all the work on my vehicle was done, and provided me with a loaner vehicle so that I would be able to run my errands and take care of the things that I needed to that day. I appreciate his effort in meeting my needs since I was not going to be able to return to Suburban for the necessary additional work because I was starting a new job. He was pleasant to work with and made me feel like Suburban cared about their customers' satisfaction on all fronts. Thank you, Jim, for the best service I've received in a very long time!

airusk

10 de ago. de 2011

As a first time buyer, I felt like the whole staff was very helpful with all questions I had. After not getting a loan with my bank, I had no problem getting financing at this dealership. Very friendly staff. I would definitely go here again.

npearce35

8 de ago. de 2011

Garrett was thoroughly knowledgable, capable and trustworthy. I would recommend him, without reservation, to anyone I know for a car purchase. Garrett put me at ease without over-pressuring me to make a decision. I felt confident in his recommendations and suggestions. Mike, the Business Manager, also put me at ease re: the financing piece. The whole process was smooth and seamless!

fraq17

5 de ago. de 2011

Steve was very friendly and personable. He made the purchase and test drive a very good experience. Would recommend him to anyone looking to buy a Toyota. Thanks

nicosijw

12 de jul. de 2011

Fantastic Experience, Becky Bennett was fiendly and offered me a great deal. Also the sales Manger was great! This is the only dealership I will by a Toyota from.

jfnielsen

6 de jul. de 2011

Becky was very friendly and concise, gave us the info we needed without the sales pitches. Ray got things done quickly. Very positive interaction overall with the sales dept.

leo2947

6 de jul. de 2011

Very good and professional knowledge of Toyota vehicles, positive attitude, desire to help a customer in car selection.I gave the above high ratings to John because he was able to demonstrate excellent performance, friendliness to the customer and overall good impression.

k.bandol

18 de jun. de 2011

The salemsan and sales manager were very friendly, courtesous, professional and were willing to work with me to get the sale completed. Their service was excellent.

kathie gammage

17 de jun. de 2011

John was extremely helpful in helping us find a new car. Dennis, who helped with our financing and Mike who closed the paper work were also fantastic. The very reason we returned a second time

Sharon Hinton

26 de may. de 2011

I worked with Jay Edwards from May 7- 23. He was pleasant, helpful, patient, and professional. He made follow up calls to me. I would recommend him to deal with. Mike clearly explained my options for purchase. I am happy with my experience and the purchase of a 2009 Camery XLE.

gayleepoo191

19 de may. de 2011

I recently had a pleasant buying experience at Suburban Toyota. Becky Bennett is an outstanding sales woman and I will refer friends and family to her. She gave a tour of the facility and gave a very informative run down of every car I looked at. Everyone that I personally dealt with at the dealership were friendly, professional and aimed to please. They all worked hard to find the right car for me within my price range with a quick turnaround. This was the easiest and most efficient buying experience that I have ever had.

rickyroy

17 de may. de 2011

My 2002 RAV4 had transmission issues consistent with an extended Toyota warranty. I took the vehicle to Suburban for repair and could not have had a better outcome. No hassle over the warranty coverage, and when it became clear my vehicle would be out of service for an extended time, Jay arranged a loaner.I appreciate the professional service I received at Suburban Toyota.

mlubin

16 de may. de 2011

Very accommodating and honest. Answered all of my questions to the best of his ability, and found answers to any questions he didn't know. Went above and beyond to please my family and I. I thoroughly enjoyed my experience with this dealership, as well as this dealer.

skeetercat67

26 de abr. de 2011

My engine light came on on Sunday, went into the dealership on Monday morning with no appointment. Was promptly greeted, was given a ride to work and called within a few hours with Assistant Service Manager Jay Tuttle telling me that he got the repair covered under warranty, saving me about $500. I would never have thought to ask about a warranty, so I cannot tell you how much I appreciate Jay just automatically doing that!Another excellent visit to Suburban Toyota to fix my most wonderful Toyota Rav4!

marti672

26 de abr. de 2011

Sales employee was very friendly and easy to work with. He was very knowledgeable about the products and was very helpful. I highly recommend this dealership and this sales person to anyone who is thinking about buying a car. I am fully satisfied with my purchase.

erie1993

27 de mar. de 2011

Very friendly communication and relaxing business environment. Mr. Steve Roth offered us lots of information on cars and gave us very good advices on choosing the car meeting our needs and our budget. The sale process was smooth and well-organized. We finished all the paper work in a relatively short time. Our experience overall was excellent and highly recommend this dealer.

vickis576

10 de mar. de 2011

Everytime that i have to bring my car in for service I feel its a very nice expierence. The staff is very friendly and makes you feel very comfortable. When i purchased my car in 2005 my salesman was very nice and professional. I love my car and my next purchase will be a toyota. Thanks agianvicki letcavage

drbachma

28 de feb. de 2011

Jay was enjoyable to work with. He was efficient and helped us find the car we were looking for. Jay set us up with a few test drives, and, frankly, we enjoyed the Camry SE and XLE. Very nice cars. Jay's sales manager was friendly and pleasant as well. After deliberation, we decided to purchase Chrysler models primarily based on the lower price point and similar quality of a comparable model.

mt7922

15 de ene. de 2011

Called this dealership to see if they could put me in a used Prius at the price I could afford. They delivered beyond my expectations. The cars body was in pristine shape. It was cleaned and in perfect shape when it was delivered and I love the car. Everyone was helpful and very friendly. I will probably never shop at another dealership after having the red carpet treatment here.

gerlacht

11 de ene. de 2011

I was very happy with the service provided by Suburban Toyota. Jay Edwards is a very easy going and accommodating salesperson. Ray is a very thorough business manager, he laid out and explained several options available to me, which allowed me to make a well informed decision that was best for me. I would definitely recommend this dealer!!!Jay & Ray, thank you!

ryanr623

10 de ene. de 2011

Worked hard and got a great rate for me.... got me in and out fairly quickly. Would consider making the hour and a half drive every time i need a new toyota! Very friendly, even offered to buy me lunch. Steve was honest and open, and ray worked hard for me.

DRAKL

28 de dic. de 2010

I received a warm and friendly telephone call from Mr. Edwards which, made me curious enough to want to visit the dealership, so I did. I was greeted with a friendly staff who said that Mr. Edwards will be with me in a moment. I met with Mr. Edwards who was well informed with the selection of vehicles, and I test drove a couple of vehicles. Afterwards, I selected the vehicle I wanted and wheels began to turn. There were several staff members working together on the sale and each aspect of the tasks were complete and achieved very professionally. I honestly have never experienced such team work within the workplace.

ticketmistress

24 de dic. de 2010

My red light on the dashboard wasn't a computer fix- it was telling me that my truck's engine is shot. Josh did a good job of breaking the news to me, answered a lot of questions, and helped me figure out what next steps to take. Very good service.

Mac123

23 de dic. de 2010

Overall experience was good. Manager and sales person both were very friendly. They tried to make deal as simple as possible and provided all information with patience.Very helpful people.... I definitely recommend this dealership to other...............

fostermama

21 de dic. de 2010

When I stopped by Suburban Toyota I was happy to see that they had such a nice facility. I enjoyed working with Ben, he was very friendly and helpful when purchasing my new car. I felt like I got a great deal on my new car and have mentioned that to my family members who are also looking to purchase a car soon.

Bigfam2010

21 de dic. de 2010

This was my first purchase from Suburban Toyota and was very impressed with my overall purchase experience. Will definitely recommend to my friends & family. Ben was great. Everything was explained up front which made me very comfortable signing paperwork.

ggolke

20 de dic. de 2010

Garrett is an outstanding car salesmen who is knowledgeable of the product and gets you the best possible deal. I recently purchased a used car that is in impeccable condition. Garrett is a dependable and trustworthy man who will get the best car for your needs. His service made it possible for us to get the very best car on the lot.

adams.jessm

19 de dic. de 2010

The guys here were great! Very friendly and had my interests at heart. They were not pushy but helped me get exactly what I wanted. The prices at this dealership for the car I wanted were far below all of the other dealers within a 75-mile radius. The price speaks for itself!

Elaine Feldman

17 de dic. de 2010

I have purchased a few cars from George Varughese because he has repeatly offered me his expertice with good service and a good price. He is a friendly salesperson without being agressive and pushy. Suburan Toyota offers a friendly environment with a good service department.

lvt

17 de dic. de 2010

Thorough analysis and job well done. They discovered a bad water pump even though I had no symptoms of it. The one they had in stock was not working properly so I received a loaner car while waiting for the part to come in. The staff were all super friendly. My next purchase will definitely be a Toyota - love my little gray Matrix!

navprius

14 de dic. de 2010

I had a very nice experience with this dealership, got my toyota prius for a better price. The sales man Garrett was really helpful. The manager doesn't want to give me the discount that I was looking for but Garrett still worked with me to get the great deal on the vehicle, little pushy on the sale:-)... but that is acceptable. Thanks Garrett!!

duanetietze

13 de dic. de 2010

Very friendly sales staf. No high pressure selling. Problems resolved quickly to customer satisfaction. Great pricing on vehicle. Questions andswered quickly and accurately. Staf did most of the legwork to obtain rebate, so I didn't have to. Would highly recomend dealership.

gyan21

11 de dic. de 2010

The Staff is friendly. I worked with Steve Roth, the sales guy there. He was good and had good patience. Also he was happy to answer my concern and doubts. Overall my experience with the dealership was excellent. The other staff was good too. To cut it short, I will definitely recommend to my friends and family.

glomack30

9 de dic. de 2010

I was completely satisfied with all aspects of this lease experience. Everyone I came in contact with was pleasant and friendly. I do not remember the name of the person who did the paper work to complete the process, but found him to be pleasant and friendly also. I am a repeat customer of Suburban Toyota because it is always nice to be there. Even though I did not have much contact with him other than to speak, I would also like to say part of the reason for my returning is because of the service person who handles all of my car maintance, Jim Kreger. I have complete confidence in him and even though this dealership is a very long way from where I live, I continue to return.

chris3178

6 de dic. de 2010

Suburban Toyota Scion in Troy MI is definetely a place that I recommend. I am very busy and I'm always travelling nationwide; Steve never gave up on me... Steve and his team were very professional. Despite being quite busy on a a saturday, they took the time to guide me through my options, gave me all the explanations i needed and offered a great service. Keep up the good work! Christian

tagheuer

3 de dic. de 2010

Anthony Martin is a great sales person. He was very helpful and didn't cause us to engage in the usual haggling with pricing etc. He was quick and efficient and did a great job of helping us close the transaction even with our small children in attendance.

JonBeckham

2 de dic. de 2010

I recently purchased a Toyota Tocoma. This is the first car I have purchased in my life and I was very anxious about it. Steve was easy to work with; he warmly welcomed me and did his best to help me find what I wanted. Although it was near the end of the month I felt no pressure from Steve to make a decision. In fact I would probably describe myself as a difficult person to please, yet Steve and Scott worked diligently, and went above and beyond in order to accommodate me. Thanks for the help!

staleyjames

29 de nov. de 2010

My last 3 cars have been a Ford product and I have had nothing but problems with the cars,service and the dealership's. My best friend, a Dr. Winston Htwe bought a car from Ray Borg about 12 years ago and Winston has always had the best of service and kindness with Ray, so he has tried to keep in contact with Ray for any car needs, if it was service, or a new or used car for family or friends, he would alway say check with Ray Borg, he is a wonderful and kind, Nice American Man and he will treat you right and fair. This is what he shares with everyone, his brother, sister-inlaw, they have got 3 cars since here from back home from the help of Ray. Last Friday, I had to work and Winston said he would go and talk to Ray because I have had such bad Luck with other dealerships and Ray would never treat someone wrong and he is the best. Winston went and found Ray early and since Ray has had a promotion to Finance and he is not selling he shared with Winston that he had two wonderful Sales people that would be perfect to help him to find a car for me while I was at work and I could not make it to the dealership until Saturday, they were Steve Roth and Dennis Barrera. Dennis and Steve were Wonderful and Kind to Winston and I just like Ray Borg has been for many years, the both of us are not mechanical at all and had alot of strange questions and Every question was answered by Steve or Dennis with no problem. Steve was with me during everything and went with me on the test drives and showed me Everything about the cars inside and out and had good patients with me and all my strange questions about the cars. Ray sure gave a good recomindation for Winston and I to use Dennis and Steve, they are the most wonderful and kind sales people that we have ever used besides Ray Borg and I look forward to the friendship lasting as long as the one with Ray with Steve and Dennis.

jrosencr

24 de nov. de 2010

We live over 2 hours away. By the time we got down there we only had about 1.5 hours to look for a car. The team stayed late (10:35 at night) in order to get us into the vehicle that we fell in love with. They have WONDERFUL customer service. This vehicle is exactly what we need. There were two vehicles that we were looking at and because of the 2.99% financing they got us into the one we REALLY wanted but didn't think that we could afford.

chuckers1970

23 de nov. de 2010

I was very happy with the service provided by Suburban Toyota-Scion.I had problems with my Prius battery on Thurs night and Suburban came out to my office in Auburn Hills on Friday morning, picked up the keys, drove out to Plymouth, jump started my car, drove it back to Troy, and charged up the battery. I had my care by Friday afternoon. That's amazing customer service.I will continue to use Suburban Toyota-Scion for all of my Toyota Prius service needs. I can trust they will do the job right, and they will perform the service in a timely manner.Thanks again!!

nuances

23 de nov. de 2010

I searched for Toyota Camry and Yaris over the internet and by visiting dealerships. Finally I found Suburban Toyota mainly due to their excellent web site and selection of their used car inventory. I was very fortunate to have Jay Edwards as the salesman who assisted both my wife and I in making our selection.Jay is an excellent salesman who spent as much time as we needed in making our selection. He never rushed us and ensured that we were happy with our selection. I strongly recommend Jay Edwards and Suburban Toyota dealership to anyone who is interested in buying a Toyota. Excellent work.

vhickman1890

18 de nov. de 2010

I am a return customer of Toyota. My salesman was very personable and very helpful. I appreciated the fact that when he was unsure of anything he was not afraid to admit it and ask someone for the information. I respect a person who can do that. I was treated fairly and respectfully. The whole experience of buying a new automobile was pleasant and relaxed. I would certainly recommend the dealership, Suburban Toyota to others and expecially Terry Morehead.

det1rsk

26 de sep. de 2010

My wife and I were exceptionally fortunate to meet our salesman, Guy Mulder, who helped us reach our decision to purchase a low mileage 2010 Toyota Corolla S. At no time did we feel the pressure normally associated with car dealerships. Guy was very knowledgeable, sincere and professional. We had researched all the other car brands in the Corolla category, and it was our intention to visit all the dealerships to see the cars in person. Suburban Toyota was the second dealership we visited, but after receiving such personal attention and getting a terrific deal, our dealershiup visit ended at Suburban. We highly recommend Suburban and especially Guy to everyone interested in a new or used vehicle. It has been less than a week since we have driven our new Toyota, but after numerous car purchases in the past 35 years, I wish I would have bought a Toyota sooner ... we are more than pleased that we chose Toyota! Thanks again Guy for helping us make this decision. Olga and Roland

ell

23 de sep. de 2010

I chose the Suburban Dealership because they are one of two Toyota dealerships that subscribes to the Consumer Reports/Zaggthat helps you find a fair price. I spoke on the phone with a person named Dennis who was friendly and not high pressure. I negotiated with him and arrived at a price for the Toyota Camry before I went there. I had the color, and various extras chosen. The papers were drawn up and the car was ready when I arrived.Dennis was busy when I arrived so I did the paper-signing with a person named Steve. He was very nice to work with, friendly and courteous. The last person we met was Ray who presented the extended warranty options. As with Dennis and Steve he was friendly and courteous. One thing that I would like to add is that the people working in the showroom at Suburban seem to be a happy group. When we were signing and going over the paper transfer we saw them chatting with each other. Usually the service is better from an office where the people working seem to be relaxed and enjoy each others company. It was certainly true at Suburban Toyota. They were also well dressed. It was a good experience from A to Z.

genetaffar

17 de sep. de 2010

Jay is the salesman. He has his cell number on his business card and generally answers on the first ring. He was outstanding; informative and not pushy at all. Ray is the business manager and helped with the financing. He stayed about an hour past closing to complete the financing on the final day of the Labor Day rebate. Both were good to return phone calls and and answer questions even after the sale.Another agent named Anthony helped on the final day when Jay was out. It was a real team effort in a well managed Dealership.

jrschmitt1949

2 de sep. de 2010

I had researched this vehicle both online and by two prior visits to this dealership. When I fainlly decided to buy, although a Level II vehicle instead of a Level III or IV, I was very satisfied with the assistance a price negotiations completed with Michael.

wojo4321

27 de ago. de 2010

Jay gave us fast, friendly service. I wanted a Prius and my new car was at the dealer within a few days!!!! Everything was explained throughly and I did not leave with any question unanswered! I would recommend this dealer to any family/friend and plan to go back!

rabeea

26 de ago. de 2010

I came into the dealership just to humor my husband, as I was firmly decided on buying the Ford Edge. Well Steve was great to work with. He showed us the RAV 4, but without pressuring us. He let us know about the great deal they were having on the 4 WD model. I went to other dealerships but in the end, my practical side kicked in. We came back to close the deal with Steve and I can not be more happier with my purchase. Thanks Steve!

rlblack

26 de ago. de 2010

I have been looking for a Tacoma for about 6 months now. I stopped by and spoke with Steve Roth at surburban Toyota and was impressed with how friendly he was. I hadnt decided on when I wanted to purchase but it was either 2 months or 6 months out, one or the other. He didnt pressure me to buy but was able to make a quite a great offer, that i had to consider. Needless to say I am still undecided as to WHEN I will purchase but I know that when that time comes it will be with Steve and with Suburban Toyota. Thanks for the great shopping experience.Robert Black

phyllisnoda

26 de ago. de 2010

When I asked for a towel to wipe off the water droplets on my car after its wash, the manager, himself, wrung out a towel and actually wiped down my car, himself. It's that kind of treatment that assures a customer for life!Thank you.Phyllis A. Noda, Ed.D.

reneczap

20 de ago. de 2010

Jay Edwards was not pushy and just gave the needed information. The car I bought was in excellend condition. I am not sure how I did on the price because I ended up buying a car that I had never looked at before but that had nothing to do with the dealer.

thepais

20 de jul. de 2010

Owning a Prius has induced me to rely entirely on a dealership for service in the belief that Toyota-trained service techhnicians will be better able to deal with the complexities of the new technology. I used other dealerships before Suburban but found the local one I used a little bit inadequate and, of course, the one in another town, too remote. However, all that didn't matter after I had used the Suburban service department a couple of times. I found their friendliness, honesty and mechanical ability made me feel secure and irrevocably led to the decision to use only their services to attend my car's needs. I have always been happy with the way Jim Kreger gets my service needs identified and tells me what the service should cost. And, my car is always ready when promised and at least as clean wa when I brought it in. I have been completely satisfied with every aspect of my service experience with Suburban Toyota.

sandifinger

20 de jul. de 2010

I have been a customer at this dealer for a number of years now and have had terrific service the entire time. The staff in the service area is friendly, prompt, and professional. My vehicle has been ready most often at or before the time promised and the work finished to my expectations.

catsrus

2 de jul. de 2010

I am a repeat customer at Suburban Toyota and have worked specially with Dennis for many years. As ratings above show, purchasing from this dealership is a pleasant experience. Knowledge, friendliness and overall customer service it tops. I will continue to service my newly purchased vehicle at Suburban as well.Thanks

Kosar24

28 de jun. de 2010

Very Bad experience, fraud from the dealers. Items not provided, No replies from email and lack of customer dealing. I gave this rating because Toyota to me seemed like an amazing company but i have changed my mind by purchasing a used 2006 Toyota Sienna. The dealership staff are lair and i would not recommend this dealership to anyone.

mkepolo

19 de jun. de 2010

I found that working with Mike(sales)and Dominic(finance) was easy and pleasant.I would recommend this dealer to anybody I talk to. I liked that they put the car on the internet.Mike was friendly and helpful in closing the deal.I enjoyed the experience.

MuhammadJ

12 de jun. de 2010

I had service on June 12, 2010 for a tire rotation. The customer service was excellent. I had a good time waiting in the waiting room. Thanks for the good professionalism at your Servicing/Auto Shop! I would recommend others also to go there. Also, it is good to be treated very well at the Service area.

Teegasus

12 de jun. de 2010

Garrett was an excellent salesman. He was informative and friendly. He made it very easy for me to lease my Prius. He made it a pleasant experience for me, which hasn't been my normal or expected past experience at car dealerships. He went above and beyond the call of duty to help me get the car I wanted.

Waaooool

11 de jun. de 2010

The over all experience was good every body was friendly and cooperative. all the crew are open for questions. Good Deal, not the best but feeling that u r in good hands worth the difference.Ray, the financial Consultant, gr8 personality knows what he is doing, makes you feel comfortable if he is taking care of your deal however he is dangerous he can sell to you things that you may not need. explore all of your options before you sign. and he will give u all the time that you need in the world. Thank you RayShirley, My sales Consultant, worked with me so hard, and gave me all the time jumping with me from one car to another to test drive until I did made my choice.need some improvement please focus on the features type more than how to operate the car or to use the feature. you may use more comparisons to other car brands within the same class even if a Toyota car is not comparable.still a good job with gr8 efforts to satisfy me as a customer. Although you did not give me a full tank of gas I do appreciate your efforts. Thank you ShirleyDennis, the floor Manager, the guy who said NO to my discount, he didn't go an extra mile on the discount but he did make few steps. :) Dennis you r lucky that I loved the car. :), Thank you Dennis.Every body else Thank you for your efforts.

BeckiePerry

1 de jun. de 2010

Our total experience with Michael and then Raymond was excellent. Michael was very helpful and patient with all of our questions. The entire experience was wonderful. It was a very professional and yet personal experience. We couldn't be happier!!

camryowner

29 de may. de 2010

This was my first visit at this dealer. I just moved here and was unsure of where to go. When I called they were able to fit me right in for my oil change. It took less than an hour and everyone was extremely nice. I will definatly be returning for all of my future work.

toyotacar

14 de may. de 2010

Great experience, Dennis and Steve handled the sales end then Dominic the financial part of the sale. I was very pleased with the way I was treated from beginning to end, by all 3 gentlemen and I guess the proof of that is that I walked out with a new vehicle and had no intention of buying that day! A week later I absolutely love the car and Steve has already followed up with me to make sure things are good. First rate all around.

sskanwar

7 de may. de 2010

I wanted a used car that could fit in my budget and also have all the goodness of a new a car. After talking about all my needs and consideration with the Anthony Martin, Sales Person at this Toyota dealer, he helped me in getting what I wanted. I am very much satisfied that I purchased the used car from reliable dealer and it was a worry free business.

Parislonetta

7 de may. de 2010

I have given this dealer these high rating because they care about people needs and wants. This dealership goes over & beyond their own expectation to secure the expectations of their customers. I told this dealership I want to be driving in a new car in two days & this dealership made it happen in two days and I got the vehicle of my dreams. I am please and grateful.

lucasshane

7 de may. de 2010

Friendly, expert sales people. Good price, knowledgeable, no b.s., no high pressure I was able to take advantage of the Toyota incentives also. Although, I am a native Detroiter and a big supporter of the Big 3 I have had good experiences with Toyota and I trust Dennis and now Ben. Plus the Venza is a great car/suv/cossover/station wagon/hatchback (?). I test drove an Equinox, Terrain and the Venza was nicer. I had an Edge I loved but I fell in love with the Venza design and got a great deal. Carry on !

Lin Donahue

6 de may. de 2010

I was referred to Jay Edwards at Suburban Toyota from Elliot Caston (Suburban Jeep). Elliott was a great help to me. Elliott was looking for a car for me in my price range and he talked to Jay. Jay was able to help me with a new Camry in my price range and with the extras on the car. Jay was great to work with and he had the car ready when I arrived at the dealership. I have had to call him since I purchased the car and he is always ready to help and handle any problems. I totally trust him.Dominic made the financial party very easy and he explained each detail. I felt he was very honest and easy to talk to about the finances. He was very nice to work with on the details.I would come back to the dealership to work with Jay and Dominic again. The entire experience was a wonderful one. Thank you for having such great people at Suburban Toyota.

jessy

20 de abr. de 2010

Most friendly dealership I have evr been to. Jay was my sales person and he was great. He did not play any games he gave me the BEST price from the start. We did not have to negotiate anything and I know it was the best price because I shopped around all the other dealerships. All of the employees I delt with were friendly and I was VERY happy with the service they provided! I will DEFINATELY be back in the future!!!

asad mecci

12 de abr. de 2010

I recently buy a used camry 07. It was a great experience. From the moment I walked into the dealership I was welcomed and treated with a great deal of professionalism and respect. Knowledge of the camry product made me feel comfortable that the dealership I was dealing with was intrested in meeting my expectations. I have enjoyed geting to know the dealership ad the associates. Now that I have had my vehicle for a week I am convinced that I not only made the right decisin about my vehicle, but about the dealership as well.

Rezanka

11 de abr. de 2010

Talk about a complicated transaction!! We were in Mexico when our grandaughter totaled our car in Michigan - we needed replacement.Since we have purchased two other Toyota's from Suburban Toyota, they were the first place we called.As luck would have it, Garrett just happened to have the replacement we wanted!! He walked us through all the requirements, and Fed Ex'd the necessary documents for us to sign. Then he "hand carried" the documents through the "system". We are now the proud owners of a previously owned Toyota!!Since we are still in Mexico, our daughter picked up the car. She couldn't wait to tell us how much of a relief it was to encounter a "professional" sales person!!Don & Karyn Rezanka

ronniecao

25 de mar. de 2010

Michael Stuertz is the sales person who helped me during the search process of the right car for my family. He works hard to get the deal for me within my budget and is knowledgeable about the car I purchased. I have nice experience at this dealership and surely will recommend it to my friends.

imabeliever06

22 de mar. de 2010

Lisa was great to work with. She pushed until everything went through for me. She should get a raise for all her hard work, cause my case was very complex. I was in an accident and I needed a new car right away before I went out of town. She worked with the banks and with the manager to get me into my new Toyota Yaris. Everything worked out great.

deutchma

20 de mar. de 2010

I drove by after the dealership had closed and was just looking at the Used cars -- I had been searching for awhile. Shirley had just finished taking a customer home and she saw me poking around the cars and made it a point to stay and chat with me for almost an hour after the dealership was closed. She was very friendly and informative and we continued to contact back and forth the next day. I came in for to test drive some of the Used Scions and both were in great shape. Two days later, I am happily a proud owner of a Scion! I love it! Shirley was great as was Dominic Carroll, who works on the financial team. The two of them helped make this happen! Thank you so much!

alhan

16 de mar. de 2010

Just wanted to say that Cheryl was very helpfull showed us around very nice lady would recomed her to friends and family.Very happy with the customer service we received from the time we walked in until the very end. Very smooth transaction from everybody at the dealership.

Therese Biela

1 de mar. de 2010

Lisa did an OUTSTANDING JOB finding just the right car for me within the price range I needed to be. Even thought I was not expecting to take the car home that day. It was ready and PERFECT. She also helped with the return of my lease vehicle even though it was not through Toyota. GREAT JOB!!!!!

jerrygutman

19 de feb. de 2010

I found the deal fair and Lisa and all the rest of the people I met were friendly, competent,and efficient.My lease deal took only an hour and everything was done to my satisfaction. I have used the service before on my last Toyota and I find them to be the same. All employees at Suburban Toyota wish to please and make the customer feel special. They are always willing to answer questions and if you need more information from them, they are always available to answer your questions.I would highly recommend Suburban Toyota.

rarends

13 de feb. de 2010

The quality of the service department is outstanding. I had a very specific problem with my van drifting to the right on the highway and always felt as though I was fighting that drift to hold a straight course. The intake personell took the problem to heart and worked through it with Simon who did not stop until he had road tested it to his satisfaction. Indeed we left shortly afterward on a road trip and the van perfprmed like it did when brand new. I have had it back once since with tire rotation and Simon again took an interest and made sure the job was done to his personal specs. All this after I had taken the problem to another Toyota dealer ( in FL) and got no help. It's one thing to do a job to measured specs and another to do it to solve a problem. My hat is off to the service staff at Suburban Toyota!

spearcy113

5 de feb. de 2010

I have been a satisfied customer of Suburban Toyota for three years. I have always been happy with the sales staff and the service staff when I bring my car in for maintenance and have never had a bad experience. Everyone is friendly and makes you feel like they are glad your there. I just traded in my car for a mini van and my salesman was good about showing me all the little buttons and what goes with what. Even cleaning out my old car and putting everything in the new van, he reminded me about the cd's in the changer and my little car charm that hangs from my mirror. If I asked questions, about anything they had the answers. I also liked when you had an appointment for service it was always handled in a timely manner.

rightd

11 de ene. de 2010

Mr. Mulder was very helpful from start to finish. He took us through the whole leasing process. Every question was answered to our satisfaction. He is an outstanding employee. By the way the Camry is a pleasure to drive. Thanks also to Mr. Buday for his efforts.

Carol Morelly

17 de dic. de 2009

I had the opportunity to go to Suburban Toyota for repairs on my driver's door. The person, Jack Perkins, behind the parts counter was more than helpful. He knew his job very well and gave me some valuable information. The next person I spoke to was Chris Lange. He did some research for me and I was more than pleased with the results. The third person was Joseph Francis, Assistant Service Manager. I have had the opportunity of working with Joseph on two occasions. He is knowledgeable, pleasant, personable, and excels at his job. I am comfortable leaving my car with this man.I have been to other dealers over the year and I have to say I have received the very best service from Suburban Toyota. I am driving my second Toyota Sienna now and as long as the good service exists, I will continue to drive Toyota vehicles and will also recommend them to everyone who is looking for a car.

mswarren

15 de dic. de 2009

I purchased my Toyota Corolla through Erin back in the Sum-2002. My service needs have been met, above and beyond since my purchase, through Joseph F. The entire service team is always willing and eager to perform quality work on my vehicle. I encouraged my mother, owner of 92-Camry, to switch to this dealership for service a couple years back and she, too, has always been pleased with the quality of service. As a Toyota owner, my vehicle w/151K+ miles, has ALWAYS operated with efficiency. I am glad I invested in a Toyota product and will continue to get service via the Suburban location. Shavonne

neicey817

15 de dic. de 2009

My family and I have purchesd 5 cars in the past few years. we always come back because of the great service. The Employees at this dealorship are great and friendly. I have recommended this pacific dealorship to all my family and friends. Thank you for all your hard work,Mernice

gwebb854

15 de dic. de 2009

I have been working with this dealership and with Joseph Francis since 2004. All my experience with them has been very positive. Joseph goes out of his way to help me and accommodate my schedule. All the work that has been done on my car has been very good. I highly recommend them to anyone.

sambahri

13 de dic. de 2009

I've been a customer of suburban toyota for years now and i really like the service department!The appointment peocess makes things easy, friendly staff and quality of repairs!I purchased my vehicle from another dealer and i have been a service customer for years.Keep up the work!

medgar227

13 de dic. de 2009

I had a great experience last month when I visited Suburban Toyota. I needed to get some routine maintenance done on my 2008 Sienna. Joe greeted me almost immediately, and he was very attentive to my needs. After he took my information down, he arranged for a dealer shuttle to drop me off at work. I was surprised at the level of service from a non-luxury dealership. I would definitely recommend this dealer to people I know.

optimamz

12 de dic. de 2009

MY WIFE AND I WERE IN TOWN FOR THE WEEKEND AND NOTICED THAT WE HAD VERY LOW AIR PRESSURE IN THE BACK TIRES ON MY FORD FIVEHUNDRED, EVEN THOUGH THE DEALER WAS ABOUT TO CLOSE, JOSEPH SERVICED US WITH PROFESSIONAL AND GREAT CUSTOMER SERVICE SKILLS. THANK YOU JOSEPH FOR YOUR GREAT ASSISTANT

lcooper

11 de dic. de 2009

Joseph is very knowledgeable, helpful, and friendly. I believe that he and others at Suburban Toyota are outstanding to work with. I completely trust this dealership to perform high quality work on our cars (my family takes four different Toyota's to their dealership for service).

Neil Miller

11 de dic. de 2009

I trust suburban toyota for all my car maintenance. They do all of my oil changes and they don't always find "extra" work that needs to be done so I believe they are genuinely interested in my satisfaction and not just trying to make a fast buck. Joseph Francis is always courteous, professional and knowledgeable. I am fortunate to have him and I won't take my car anywhere else. I rely on his expertise and advice on how to maintain my car. It takes the worry out of owning my car.

olive706

10 de dic. de 2009

I am very pleased with the assistance I received in the service department. Joseph was extremely professional and helpful. I definitely plan on returning to Suburban Toyota in the future should my vehicle need additional services. Thank you for the pleasant experience!

biz64

10 de dic. de 2009

Excellent service department. Joseph Francis is the reason I only take my car to Suburban for service. He is very friendly, polite, and honest. He always has me in and out on time and is very knowledgeable and can answer all of my questions and concerns. I trust him so much that I have recommended all of my friends and family to him and suburban toyota.

eshaya927

10 de dic. de 2009

I have always felt that my life and schedule are accommodated. I have been dropped off and picked up from work when my car has been kept for the day for repair, maintenace, etc. And have even left with a loaner car if my car had to stay overnight. It's the only place I take my car...even for oil changes.

pulleyblank

10 de dic. de 2009

I have given this dealership this rating due to its service department and offering free loaners when your car is in the shop. The service dept is so accomodating. Joseph always explains what is wrong and how to get it fixed with great explanation. The prices are comparable to other shops since I have price compared. Finally, the people in service have been there for years and respect the owner, that says a lot about the business practices.Trisha Bright

szachariah

9 de dic. de 2009

George Vargheese is an excellent sales person. He knows how to work with people and the product quality. I wasn't planning on buying car, just want stop by and see the cars but when we talk with george, we decided to get one from him. He is a very peoples person and able to work with custmer needs and their budget.I highly recomend, if anybody is going to by a car from Suburban Tayota, they have to go and see George and he will take care of you well.

Anonymous525

7 de dic. de 2009

I have been going to Joseph Francis for the last 7 years for maintenance on my Toyota car. He is the only service person I trust. He is honest, caring and effectively explains the maintenance required on my car.He is the reason I purchased my second Toyota. I was not as happy with the salespeople at this dealership and if it wasn't for Joseph - I probably wouldn't have purchased my second Toyota.

lgana

4 de dic. de 2009

BECAUSE OF JIM KREGER'S HELP AND ADVISE I HAVE HAD NOTHING BUT COMPLETE SATISFACTION FROM THIS DEALERSHIP; SUBURBAN TOYOTA-SCION. MY RECENT VISIT TO SERVICE WAS AN EXPERIENCE THAT I WILL ALWAYS REMEMBER. I APPRECIATE ALL THE HELP FROM SERVICE MGR. JIM KREGER IN TAKING CARE OF MY PROBLEMS.

hollycooperkelly

4 de dic. de 2009

Due to the current economic conditions, finding a new car has become an undesirable task because of the costs involved. Yesterday, I went through several different new car lots looking for a new vehicle to lease. When I stopped at Suburban Toyota, I was greeted by Jay who was very knoweledgable and friendly. I told him what I was looking for and at what price and he gave me a couple different options. Before I knew it I was driving home in a brand new Toyota Venza that fits my needs perfectly. My experience at Suburban Toyota was very favorable and made looking for a new car an enjoyable one. I would highly recommend the dealership because of their quality products and service.

lgt

3 de dic. de 2009

Anthony Martin, our salesman, was calm, friendly, professional, and he knew absolutely everything about the vehicle in which I was interested. I was allowed to take a Highlander on an extensive test drive. Anthony explained and demonstrated every feature and system in the car -- heating/cooling, audio, seating configurations, storage, driver controls, etc. When my wife arrived later to look at the car I had selected, Anthony went through everything again with her. All our questions and concerns were answered, and we never felt pushed or rushed. In one long afternoon, we were able to complete trade-in and purchase agreements. The price was reasonable, considering that we were dealing with a hot-selling vehicle with limited availablity. I was completely satisfied with my experience with Anthony Martin, and would definitely purchase another vehicle from the same salesman and Suburban Toyota in the future.

joekuttan

2 de dic. de 2009

GEORGE VARUGHESE IS A GREAT SALES PERSON. HE KNOW THE PRODUCT VERY WELL. I BOUGHT COUPLE CAR FROM HIM.HE EXPLAIN EVERYTHING. I AM VERY HAPPY. I RECOMMEND COUPLE CUSTOMERS TO GEORGE VARUGHESE AND SUBURB AN TOYOTA. OVER ALL MY EXPERIENCE WITH GEORGE VARUGHESE AND SUBURB AN TOYOTA IS HIGHLY SATISFIED.

Nancy2785

2 de dic. de 2009

I had a great experience this time with leasing my car. I previously leased a RAV4, which I loved, and ended up leasing another one. My salesperson was very informative and helpful, yet he wasn't pushy. He just gave me my options and left the final decision up to me. He worked with me in turning in my lease and insured I drove my new car the same day I signed the contract. I absoloutley love my new car, and i would recommend this dealership to all my family and friends. Great service!!!

hkcutekitty2004

30 de nov. de 2009

He gave very great service to me. When he didn't even know who I was. Was willing to wait for me about an hour when I was running late. Accommidate my need and was making sure I was satistfy with my car. Willing to call me, when there was a mistake done to my car. When it wasn't his fault at all. Very great at his service...kept his words as promised.

apb821

29 de nov. de 2009

I had purchased a Scion Xa from this dealership (from Frank Sandomerski) and was very happy with the buying/leasing experience and the car itself. I like the pure pricing system with the Scion's. I wanted to get another Xa but that model was discontinued so I looked at the Xd. The Scion's & Toyota's appeal to me for their smooth ride, great gas mileage and sportiness.Originally, the dealership was the one who called me to see about turning the car in early. They were looking for lease cars to resell. That particular experience was not good for me because the salesman (dont remember his name) was not helpful in trying to get me into something within my price range. He didnt want to go the extra mile.The next time I came back it was different. The salesman, Guy Mulder, was very helpful. I didnt think the Xd was in my price range but I guess the timing was right.I was able to prchase/lease the car. Everything went well. Guy and the business manager were great. They treated me like family. I am happy with the car and would recommend the dealership to anyone.

racalderwood

27 de nov. de 2009

I was treated with respect and kindness throughout my experience with Guy Mulder. He was very knowledgable and my purchase went very smoothly. Very happy with the service department when I recently went in for my first free oil change. Everyone I have worked with was great!

sherif

26 de nov. de 2009

Great experience, sales man was informative, friendly, and knowledgeable, plus camry is a great car this is my third one. I would recommend this dealer to my friends and family.

boragirl

25 de nov. de 2009

A GREAT help. All in all my experience with this dealership has been a positive experience. I have purchased numerous vehicles from this dealership, as well as referring both friends and family, and have never been anything but 100% satisified. They go out of their way to answer all questions. Thanks guys!

sleibovi

24 de nov. de 2009

I am an Encore customer and have leased several cars from this dealership. This was my first leasing experience with Lisa Harris and was very pleased with the friendly, knowledgeable, one-day service I received turning in my 2007 vehicle and leasing a new 2010.

gianmarco

24 de nov. de 2009

Our purchase of a Toyota Highlander from Suburban Toyota went very smoothly due to two key people in the organization. Ray Borg, the finance manager, reviewed the warranty program in a very simple, concise manner. We appreciated his non pressure, low key style. He made us feel very comfortable. He offered us useful suggestions on how to protect our investment through the program.Dennis Barrera, our salseperson, exceeded our expectations in his follow up phone call the next day. He wanted to make sure we were happy with our purchase and if we had any questions. Top notch.

williamhartman

24 de nov. de 2009

Dennis has taken care of our auto needs for several years. He has always been honest, above board, friendly, professional, and a real joy to work with. In addition to myself, he has handled my daughter's and son-in-law's auto needs as well. I highly recommend him!

nmfrasier

20 de nov. de 2009

I have never experienced this level of professionalism on any Service drive in 20 years. Josh is pro-active, personalable,professional, precise and articulate. Josh is an absolute delite to deal with. He was extremely attentive to my needs and very aware of the importance of my time. He is exceptional at what he does and should absolutley be commended for his amazing work. If I had room for him in my small business I would definitely try to steal him away. I wouldn't go anywhere else.

lgana1644

18 de nov. de 2009

UNABLE TO COMMENT ON THE WORK DONE AS I KNOW NOTHING ABOUT THE WORKINGS OF AUTOS REPAIR ETC. HOWEVER, I DO APPRECIATE MR. JIM KREGER IN SERVICE DUE TO HIS HONEST SUGGESTIONS TO ADVISE ME WHEN SOMETHING SHOULD BE DONE AND MOST IMPORTANTLY HIS FRIENDLINESS AND CARE TO CHECK IF EVERY ITEM REQUESTED HAS BEEN TAKEN CARE OF.

dgwdgw

11 de nov. de 2009

I was there to purchase a car from a friend who was leasing that car from the dealership. Lisa and Dominic were friendly and knowledgeable, answered all of our questions, and gave us top-notch customer service. I wish all of my transactions could be this smooth. My friend is leasing a new car from the dealership. They didn't make any (or much) money from me and still treated me great.

neilz

11 de nov. de 2009

Lisa and Dominic both took exceptional, personal interest in making sure I understood the details of my transaction. Lisa explained options available on the Toyota I wished to purchase, and didn't pressure me to accept one from the lot that did not have everything I was looking for.Dominic explained a lower cost way to accomplish what I wished to do on purchasing my lease.

reva62

11 de nov. de 2009

I normally purchase American car but after the experience at this dealership I will only purchase Toyota car from now on. My salesperson Jay was excellent he made feel comfortable he listened to my needs and found the exact car that was right for me . I love my camry and I will continue to be a loyal customer of this dealer. I would refer this dealership to anybody that needs excellent customer service at the right price.

ljg

10 de nov. de 2009

The salesman - Eric Ryan, was respectful of my needs and criteria. He was patient and not pushy but responsive to my financial requests. He provided me with the necessary information and knowledge to help me feel confident regarding my decision. In future I was return to this dealer to work with this salesman.

Elijah11

10 de nov. de 2009

Initially I was reluctant about buying a Toyota due to most my family working for chrysler. From the moment I walked into Suburban Toyota I was greeted by Jay, whom immediately made me feel warm and welcome. Being a female I have encountered many dealers in the past who often times will speak to me as if I were a child. I never felt this at suburban. Jay treated me with respect and kindness from the moment I walked through the door. He was very informative, and courteous throughout the entire buying process. I felt as though he truly cared and wanted me in the right vehicle for my busy life style. I have recommended Suburban Toyota, and will continue to recommend Suburban to everyone I have encountered that is in the market for a vehicle. Jay made me feel as if I were truley part of the Toyota family. I say Koodoo's to you Jay and Suburban Toyota, for a job well done. Keep up the good work.Sheral

msilliman

9 de nov. de 2009

I have been a customer of Toyota for years and feel confident in the product. I have also dealt with Dennis Barrera on several past transactions and found him to be honest, helpful and extremely knowledgeable. Every transaction has been effortless and I feel that I have received the best deal possible.

Debra Myers

9 de nov. de 2009

George is a great saleman. This is my second car that I have purchased from him and I will do it again when my lease is up. He is a great saleman to me because he did not pressure me on making a sale. That gave me time to think and make a wise decision.

Brian5558

5 de nov. de 2009

I have been a customer of Suburban Toyota for 5 years. I have leased and serviced my Toyota's there. Each time that I have been there I have been well taken care of. Also, when I have any concern they have addressed it promptly. I have been a Toyota driver for over twenty years.

aassaf1524

5 de nov. de 2009

Garrett and Jim were both extremeley helpful in our choice to purchase a vehicle from Suburban Toyota. This is our second purchase from Suburban this year and we are satisfied in both cases that we made a great purchase. Thanks to all Suburban Toyota for being so helpful

doctorweinmann

5 de nov. de 2009

I recently purchased a RAV4 from Suburban. I wanted to specifically bring to your attention the excellent professionalism which was demonstrated to us by both your salesperson, Ben, and his colleague Ray Borg.Ben was approachable, considerate and provided absolutely no pressure during the negotiations and sale. Similarly, Ray was particularly open to discussion and spent as much time as was necessary to clarify all aspects of the negotiation.Overall, we were very impressed and while initially prepared for the stereotypical car sale experience, this was quite the opposite. I want to convey my thanks to you and your team for establishing a code of conduct that is exemplary. We have been reassured that this will continue during he post sale relationship, and I am sure that this will be the case. I have no hesitation in conveying my experience to colleagues and friends, and shall gladly endorse Suburban, Ben and Ray in particular.Thank you for your courtesy and professionalism.

kennaugh1822

5 de nov. de 2009

My wife and I rented a Toyota Avalon in Sedona, Arizona while on vacation this past month. We were so pleasantly surprised with the ride, performance and comfort that we decided to look at one to purchase when we got home. Well, we just stopped in at the Toyota dealer at Suburban in Troy, Mi. to just see what they might have on hand and get some prices. The Toyota Avalon we looked at and drove was quite impressive. We decided to trade in our 2000 Olds Acheva and buy the 2006 Toyota Avalon. We have taken it on a couple of trips and are quite happy with the ride, comfort and how economical it is to drive. Gas mileage is great and the car is fun to drive. Garrett Golke was our sales person. He is well informed about the cars. He was extremely helpful in putting this sale together and the trade in of our old car. We are extremely satisfied with the entire experience with the Suburban Toyota Dealership. Garrett is so personable and a fun person to work with. My wife and I will definately consider going back to Garrett for our next Toyota.

iotriumphe

5 de nov. de 2009

Have purchased two cars and had multiple routine service visits with this dealer. Highly recommend on all counts. Very helpful in finding the exact right car when purchasing. Supportive throughout the entire purchase experience. All service (routine main. -- no problems) calls were prompt, convenient for me and well done. Most recently, my car was in an accident and the dealer went above and beyond throughout the entire repair process.

Stephsos

26 de jul. de 2009

I have been a longtime customer at this dealership and have always been treated very well. Jeannie Kocher is a pleasure to work with. I was able to purchase a 2010 third generation Toyota Prius. It is great to drive and so far I am averaging over 59 miles per gallon. I would recommend this dealership.

plessard

23 de jul. de 2009

I have always been well treated at Suburban Toyota. Jeannie is great to work with and she makes things happen. I am very happy with the Service at Toyota. Toyota's are great cars. Life is good when you drive a Toyota.Take care and thanks for the great experience.

larrymoecurly

6 de sep. de 2007

The reason why I have given this rating is due to how the finance dept. operates. Pressure to buy the extended warranty WITHOUT disclosure of fees to cancel the warranty if you change your mind later was never disclosed. They did take up my time showing glossy pictures of auto repair costs and why I NEEDED this overpriced coverage,,, not!!! Further time was wasted showing glossy pictures of road damages to wheels and tires in order to sell insurance against road hazards, luckily I passed on this waste of money. Prepaid and overpriced service contracts to cover routine oil changes and tire rotations were also presented in detail. This brings us to offers for glass etching, life insurance, disability insurance, rental reimbursements and other crap that escapes me at this time. All the while no disclosure as to fees to cover canceling the extended warranty. When I did get details a month later via mail I was told 30 days had elapsed and only a prorating of the $1600.00 would be returned. I then asked to speak to Suburban Scion of Troy Michigan's customer rep. Her name was Corkie or something like that and she was the most disagreeable non understanding witch out there. She said her finance guy Ray did everything correctly and she made a scene in the showroom bordering a madwoman. I left her standing there and attempted to voice my problem to Toyota/Scion by phone and everyone I have spoken to has simply gone deaf on me. Be warned, once they have your money, Toyota/Scion of Troy Michigan known as Suburban Scion has no further concern for you. Shop elsewhere!