Nick Polaski

21 de oct. de 2016

Very satisfied everyone was very friendly and the facility was clean and I was highly satisfied with the job that was done to my vehicle

Shinichi Musha

20 de oct. de 2016

As a matter of fact, it was difficult to communicate in English speaking for me though sales representative, Eric sent me several emails so that he explained some situation. I finally got my car smoothly. I really appreciate for kind supports of the Suburban VW dealership !

johnisgoldeen

18 de oct. de 2016

Service advisor seemed unable to help with any of the problems with my car. He had an excuse for everything.

VW Denny

27 de sep. de 2016

Lori was such a joy to work with! She is very professional yet down to earth. Very helpful and easy to work with! We don't lease cars often so it can be a daunting task but with Lori it was a breeze! Thank you Lori and everyone at Suburban Volkswagen of Troy!

Don H.

8 de sep. de 2016

I work contracts & move around the country a LOT..! Suburban Volkswagen in Troy DEFINITELY ranks in my two best dealers ever... (1st actually but don't tell anyone? It will go to their heads!). Love this place & service personnel are truly the finest around.

J

6 de sep. de 2016

Brought my Jetta in for a rust warranty last year. Got it checked out. They took pictures filed paperwork. Had a guy come out and checked it with the spectrometer to see if the paint was original. Got a quote from the shop turned it in. Was told they would call me when they were ready for my car. No call went in a few times. Went in after a while they fired the people that were handling it. Lost my paperwork redid it all the same. Wait for call... no call visit a couple times. Visit after a while They fired that guy Redid paperwork round three waiting on call going to go in and visit. I have a couple other things I need repaired or looked at Don't Trust at all. I love my Jetta TDI but I am seriously rethinking even getting another Volkswagen due to this dealer. How good is your car with out support when you need it? Also it bums me out that they don't help you out with a loaner or anything during repairs.

Romita Biswas

5 de sep. de 2016

I am satisfied with the service. People who work there are very friendly and professional.

Tremaine Jackson

31 de ago. de 2016

I had been going here for approximately 10 years, but after I got a new car I started going to a new dealership for service. Recently, I wasn't satisfied with the new service at the new place. By comparison, I feel they better explain the issue and what was fixed. I've never had a problem being serviced.

Frederick Steuck

29 de ago. de 2016

This is the third Jetta I have purchased with Lori Card-Stroik. Lori is by far the best, most personable salesperson I have dealt with in all my years of leasing or purchasing a vehicle. Her sincerity and trust are very apparent and she has always guided me to the right vehicle. I couldn't be more pleased with Lori and the staff at Suburban Volkswagen of Troy. The service manager, finance manage and staff are very dedicated and certainly know how to welcome a guest to the business. My sincere gratitude goes to Lori and the great staff.

Debra Ward

29 de ago. de 2016

Great service every time since 2009. Service is quick and the facilities is clean.

Denise Shannon

27 de ago. de 2016

Amir is awesome. He always provides the best service and makes his customers feel special.

Dana Laskowsky

24 de ago. de 2016

Amir Chaaban was fantastic. Always a pleasure to work with!

Tony Statz

21 de ago. de 2016

I trust the folks at Suburban VW of Troy and they always take care of me and my VW!

Mark Schoeppe

18 de ago. de 2016

Great sales staff as well as service department. If your in the market for a new Volkswagen, I suggest you go to Suburban!

Tom G

17 de ago. de 2016

My appointment was with Amir at 8am on Saturday and when I pulled up at 7:40am the service bay door was up and I drove in and asked for Amir. he stated he was Amir and greeted me by name and said he was expecting me. The car was with the technician Blake immediately. In less than 10 minutes that brought me over and showed and explained what was wrong and what they needed to do to fix it. I was driving out of the dealership by 8:20am as happy as I could be. Knowledgeable, personal and very professional. It took me by surprise. Most pleasant experience ever in a dealership for service. Thanks Amir and Blake!!

Matthew Plauman

17 de ago. de 2016

Very good customer service. They drop off and pick up from work while the service is performed.

Marco Hernandez

16 de ago. de 2016

Excellent service from the staff, and they delivered the vehicle at the time I requested. Best of all, I had a shuttle requested to take me back to work and pick me up there once the vehicle was completed!

Boris Mezir

15 de ago. de 2016

Parts request was easy, repair fast. Service area was good. Technician friendly.

Kathleen Gordon

13 de ago. de 2016

Customer service is outstanding! i really feel like they value their customers!!!

Lucas Doll

12 de ago. de 2016

Regularly scheduled maintenance, very satisfied with the experience.

Ariana Toth

12 de ago. de 2016

I had a scheduled appointment for service due to my car stalling. I had requested shuttle service but had to wait about 20 minutes for the shuttle to arrive. It would help if you could enter your destination when you request the shuttle so they can plan ahead to know how long it will take to drive you there and make sure that they have a shuttle available for all of their customers.I was asked if I needed my car checked prior to lunch. Yes, that's why I made a 9:30am appointment, so you could check it and fix whatever is wrong before the end of the day. If you don't look at it before noon there is a chance that you will not have enough time to complete a repair by the time I need it back. By 2:30 I had not heard from the dealership so I gave them a call. They were just finishing up on my car at that time. Great, but you know what would have been even better? A phone call telling me what repair they were going to perform and that it was covered by my warranty, along with an estimated time it would be complete. Not knowing what's going on with my car causes anxiety. A simple phone call would have been much appreciated. Plus, don't you need my approval to authorize the work? Even if I'm not going to be charged?

VWfan

9 de ago. de 2016

I came for the 10K mile service. The service overall was fair, the attention was good. What I didnt like is that the service manager didint give me a summary of what they did to my car, he didnt explain me what security points they checked and overall recommendations to my car. What I also didnt like was that the manager said that my service was going to take 1 hr, so I came back after an hour and my car wasnt even started yet! His excuse was that his technicians attended an emergency at other dealrship... so my impression was that my car was just serviced in a fast way without being careful.

Muth Missy

6 de ago. de 2016

I had my 2001 Jetta in for repairs. The final repair cost was over $5,000 (far exceeding the value of the car). The representative waived the $125 fee. That's customer service!

Kathle

4 de jul. de 2016

Suburban Volkswagen of Troy is a wonderful place to buy and service your car! The service center is comfortable, they get the job done, and they complete the work in a timely manner.

2016 Jetta

20 de jun. de 2016

Our sales person James did a great job for us. My husband and I decided to lease a VW. My last vehicle was a much loved 2000 Jetta. Lots of changes to vehicle models in 16 years! James got us multiple demos to testdrive in no time! And he was excellent in describing the various features and options on every car. Well old habits die hard. Decided on another Jetta. Really appreciated James in his efficiency and follow up. Thank You James.

twodeft

3 de jun. de 2016

I've had many new vehicles that have needed warranty repair and regular maintenance work. I'm no stranger to the service department at dealerships. The service at Suburban VW is top-tier. All warranty work done without question or problem. All regular maintenance has been handled quickly (most of the time while I wait) and accurately. My vehicle still drives very, very well with an excess of 60k+ miles and, to be sure, is party due to the accurate and reliable service provided.Amir is the point man in the service department and for good reason. Never are unnecessary repairs suggested, and frequently when asking about upcoming maintenance, it's made clear that there is no reason, at that point, to spend the money on something unnecessary. Couldn't be happier with the personable and professional services.

Mmg

24 de may. de 2016

Very friendly staff. Quick, competitive reliable service. Amir went above and beyond... I needed a new tire and they not only replaced the damaged on but also made sure all the other tires were fine and returned the car freshly washed.

danny8

18 de may. de 2016

Eric Malone provide me with great service and skipped past all the sales pitching and constant phone calls while I decided on my vehicle. I told him what I was interested in and he provided me with the numbers and information to contact him if I decided I wanted it. I would highly recommend purchasing or leasing a vehicle from here.

Rob T

12 de may. de 2016

I purchased a new Tiguan and the entire staff was amazing from start to finish! Eric, my sales person was a huge help in helping me to select the right car, and getting me the best price possible!

maria2231

5 de may. de 2016

i had a great experience with Suburban Volkswagen of Troy when it came to turning in my lease and getting a new car. I would highly recommend them to everyone!

VW_Enthusiast

3 de may. de 2016

Made an appointment to have my car repaired - I was not greeted when I brought the car in and had to wait nearly 10mins before helped (although there seemed to be at least a couple of people available to do so) and was told I was in the wrong area. After being sent to the correct area I was "helped" by way of a service associate who in 10 short conversations (being interrupted by the associates' walking away) was able to finally drop off my car for service. I was told the approximate time for the car to be completed and that I would receive a phone call. I returned hours later to find my car waiting outside and received no communication that the car was ready. Once I completed the payment transaction I got into my car to find the floor mat, steering wheel as well as the shift knob was covered in grease; I understand a service technician at some point needed to get into the car to pull this into a service bay but the dealership should be checking to make sure the car is as clean on the inside as when I brought it in. I will not be returning to have my car serviced at Suburban Volkswagen of Troy.

Saleemahmed57986

1 de may. de 2016

Eric did a great job in helping us out. He took care of all the details; it was hassle free experience. Very pleased with the overall experience.

Manoj

18 de abr. de 2016

Mike lull did a great job in setting up my deal. I would recommend to go to this person if any of my friends are taking VW car

anthony20

17 de abr. de 2016

Eric Malone was excellent throughout the whole process. He did a great job of answering all of my questions and explaining everything for my lease. He has a very courteous and welcoming personality that made the process as smooth as possible. I leased the Passat R-Line edition and couldn't be happier. I would highly recommend Eric.

Christine

15 de abr. de 2016

James Sirr contacted me a few days prior to my VW CC lease expiring. He recommended another VW CC vehicle over the phone and emailed the details including pictures of the new vehicle. Since I really did not have the time to visit the dealership, this experience was new but also very pleasant. A few days later I stopped at the dealership and picked up the new vehicle, turning in the current one at the same time. James and his Manager John Beauchamp were great, especially since the current vehicle was rear-ended and I did have the claim approved, but not yet repaired. The offered to take the vehicle for me to the collision shop as well. This was truly the best new vehicle experience I ever had. Great support from the dealership.

miguelvw16

12 de abr. de 2016

Eric Malone did a wonderful job explaining everything we wanted to know about the vehicle that we leased and the lease agreement. He went beyond his duties and made sure the purchase experience for me and my family was rewarding. Eric delivered on his commitments on a timely basis. He was always courteous and made the entire process proceed smoothly. I would definitely recommend him to our friends and acquaintances who are planning to purchase/lease vehicles in the near future.The entire staff at VW Suburban with who we dealt with, were very friendly and helpful.

Elsa

10 de abr. de 2016

I have been going to Suburban Volkswagen of Troy for 8 years and have always been treated with respect and they have always solved all problems efficiently and in a timely fashion.

Denny

4 de abr. de 2016

From start to finish, every aspect of buying our new Jetta from Mike was handled not just professionally, but in a friendly, helpful, courteous manner. Too often in the past 40 years, purchasing a new car from other dealers was a stressful and adversarial experience. However this time was nothing like that and we highly recommend Suburban Volkswagen of Troy to everyone.

Alba

25 de mar. de 2016

I'm new in the country and everybody was very nice and patient with me and explain everything in detail and the process is really fast. Great service!!

wordswork

8 de mar. de 2016

Avoid this dealership at all costs. I recently bought a 2009 Volkswagen Beetle from them and it has been the nightmare of all car-buying nightmares.I won't recount the saga of what happened when I bought the car, but it was the beginning of a nightmare that continues.Right now, I'd like to share the latest episode in this nightmare, which involves my car's battery.Less than 3 months after I bought this car, my battery died twice in less than a week. Once when I was having my windows tinted and again less than a week later when I was at a drive-up bank ATM machine.When the tow truck driver came to start the battery, he said the battery looked okay, but I should have the alternator looked at. I wasn't happy to learn that my alternator was acting up, especially since I'd only had the car for 3 months. But I was relieved that it was covered under the extended warranty that I bought with the car.So made an appointment at Suburban Imports and took the car in. When I told the tech, Amir, what the tow truck driver had told me, his words were something to the effect that VW alternators usually last 10 years. But he said he'd do a battery check.When he showed me the printout from the battery check, it indicated that the battery needed to be replaced. Amir said the price would be $250.Naturally, I asked why I should have to pay for a new battery on a car I'd had barely 3 months. His answer was that "batteries are unpredictable" and that you never know when a battery will die.Now, when I bought the car, I was given maintenance records that showed me what work had been done on the car since it had been on the Suburban Imports lot. When I checked the maintenance records, the battery WAS NOT listed as something that was either checked or replaced, which I found strange. It would seem that a reputable car dealership would check every part on a car that it is selling, especially a crucial part like a battery which, according to Amir, is "unpredictable."I find it interesting that the part that wasn't covered in my extended warrantee was the part that needed replacing.Amir even tried to throw the blame my way saying I might have left my lights on, which is not true, but I would expect an employee of this dealership to say such a thing. They are scam artists and charlatans.So I recommend avoiding Suburban Imports for new or used cars, unless you want a GIANT headache.UPDATE:They still deserve 0 stars!I have called Mr. Battalia, but he has yet to return my call, but...Judging from the conversation I had with Chris Lange, the service manager, who responded to my Yelp review, I am certain Suburban Imports could care less about solving the problem with my battery. They are only interested in enriching Suburban Imports at my expense.Mr. Lange's offer of free labor on the new battery that I would be required to buy from Suburban for $150 proves my point. I should not have to anything on a battery that was in the car when I bought it 3 months ago.Caveat emptor, right? "Let the buyer beware." But I will not be buying anything from this dealership EVER and I caution anyone considering buying from this dealership to rethink the decision. Stay away. They will bleed you dry - or try to.This dealership likes to put up the facade that they care about customers by responding to bad reviews on public sites, but they don't really care. My experience illustrates that perfectly.

Todd

7 de mar. de 2016

Had a great car buying experience with Eric Malone who listened to my needs, skipped all the nonsense, and got me set up with the new car I wanted. Eric was friendly and professional and very helpful. He expedited the process and made things run smoothly which I appreciate. This is my 4th or 5th Jetta so I'm not a tough sell, but because of that, I appreciated his professionalism and his not trying to oversell me on a car I've always loved. He did a great job, streamlined the process, made it all come together quickly, and represents the dealer very well. Shout out to Amir Chaaban who put me in touch with Eric and who always looks out for me in service.

boitenoire

4 de mar. de 2016

Eric Malone and company were great to work with. I came in not expecting to purchase a vehicle(lease), considering it was very late in the business day, but Eric was patient in working with me as I weighed my options. He and his manager worked diligently to make sure that he could not only apply expiring Presidents Day specials to my lease, but get me a car deal that would provide the best bang for my buck.On top of this, he had a very friendly and personable demeanor, so I highly recommend working with him. Would also highly recommend this dealership, as everyone I came into contact with was very professional.

GB331

24 de feb. de 2016

I have been bringing my Passat to this dealership for servicing for a few years. My wife and I have been continually amazed at the quality of service that we have received. Great communication, timely repairs....and done right the first time. A special thank you goes to Amir Chabaan, who is the reason I keep coming back, and if he was still at this dealership when we were ready to purchase another car, I would definately consider Suburban Volkswagen.

DM78

21 de feb. de 2016

Unfortunately I've not been happy with my car but, the service department makes each of my exchanges extremely easy. No hassles, same day fixes; they're quick.

Cat lady

12 de feb. de 2016

Eric M. and others were very helpful in setting up a lease on a Tiguan. Thorough explanation of lease, and of the vehicle features. A pleasant experience.

International Customer

8 de feb. de 2016

Thankss to Eric M. and John B. this experience was very satisfactory. Lease process went very well. The credit review was fast, the paperwork was fast. These guys have good experience on selling to any customer.

SharonMRks09

8 de feb. de 2016

After a few less-than-fun experiences in the area, we decided to stop by VW in Troy and met with Eric Malone. Eric was professional, courteous, knowledgeable and hospitable. The VW Tiguan was not originally one of our top choices, but after driving and comparing it with other small SUVs in addition to the value (great tech package, mileage, safety, engineering and panoramic sun roof) and great customer service we received, it was an easy decision. Love the free car washes whenever we are in the area and highly recommend asking for Eric.

freshdougsmith

23 de ene. de 2016

By the far the best car buying experience I've ever had. While other dealers go through the motions and try BS sales tactics. Eric Malone, John the manager and Tom in Finance get results. I went in to see about leasing a basic Jetta and the next day picked up my Jetta GLI. I love it. I will be back to see these guys next time because they did a great job, and they got me a great car.

ojeen1981

6 de ene. de 2016

Eric Malone was immediately honest from the start. Eric has professional interpersonal skills and was nice enough to make all necessary accommodations in order to please us.

JohnM

6 de ene. de 2016

Everyone we came in contact with during our time buying a new car was very helpful and friendly.Answered questions with knowledge and honesty. A positive experience.

tiguangirl

28 de dic. de 2015

My experience at Suburban VW was great! Everyone was very helpful and encouraging, helping me to make my first lease decision. I'm very happy with my car and the service I received.

mary robb

21 de dic. de 2015

Brenna Fortune was outstanding - she made me feel confident in choosing a 2016 Passat - She was also very informative about the renovations that had been made to the 2016 Passat - she made my experience very special because of her knowledge and interest in making sure my choice was perfect for my needs.

Ryan V.

21 de dic. de 2015

There team was very helpful. Helped me suprize my wife with a new car for Christmas. I would definitely recommend them to my friends and family.

Tiguan Lady

30 de nov. de 2015

Out on Friday to get an idea of what type of vehicle I might like to get when my lease was up in February. Eric listened to my wants, gave good information, and in the end; I leased a 2016 Tiguan! He made the process very easy. He has since called and offered to help in the future if I have any questions or concerns.

wheelie

24 de nov. de 2015

This dealership has the worst service I have ever experienced. They act as though they are to important for their customers and always tell you there is a whole bunch of things you need to fix/replace at extremely inflated prices. Today i thought I would give them one more try. After getting transferred three times to "service dept" I heard click click... dial tone. so i called them back, maybe it was an honest mistake right? i got transferred again and after sitting on hold for ages I heard the receiver get picked up and then they hung up again. this is the last time I give them any more chances, and I hope somebody else will read this and avoid the frustration I am feeling.

kcb4

16 de nov. de 2015

Eric was very informative about all of my new 2016 Tiguan's features, and he helped make the buying process seamless. Would definitely go back and recommend to everyone who's looking for a VW!

Ttone74

3 de nov. de 2015

Do not go to this dealer! They covered my brand new car with overspray and then denied it. They gave me my car back covered in water and tried to hide the fact that they got the entire front end covered in overspray! Then for good measure, they scratched the bumper.

glowcze1

16 de oct. de 2015

Brought my mom to Suburban VW to lease her a 2016 Tiguan and we couldn't be happier with the service received from Karl. He was really great, explaining every little detail and functionality of the vehicle to us and answering all of my mom's million questions. Karl was very knowledgeable and patient, great representative of the VW brand. Thank you again for making her feel so comfortable with her vehicle!

Lovemyvws

8 de oct. de 2015

The 1st car I purchased from Suburban VW needed collision repair. Unfortunately it was towed to another VW dealership and repairs were made with aftermarket parts although my warranty required new. When these parts failed I went to Suburban. Amir told me repaid were not covered because of aftermarket. He patiently listened to my situation, and worked with AAA and other dealership, and ultimately other dealership paid for all the new parts. We are now on our 3rd Suburban VW and will never have our cars serviced elsewhere.

Mmg

23 de sep. de 2015

Had a tire blow out. Brought it in to get it replaced. Amir noted I was due for 20k service and offered to do that too. Everything done in less than 1 hour. Very pleased...

justin911

27 de ago. de 2015

Service is always great at this location. This .is my 3rd Volkswagen from this location,Always greeted with a warm hello ,a smile and quick service

Xi Xi

17 de ago. de 2015

Had my 10000 maintenance, got everything done very quick. I also had a broken tire which had a nail in it, they helped me replaced by a brand new tire for free since I have the wheel warranty. (Highly recommend the tire warranty, I've got two broken during the past half year due to the hard road condition, I was also recommended by the manager when I purchase the car, very very useful.) Very good experience with them.

happygtiowner

4 de ago. de 2015

I decided to buy a car that was difficult to find. Lori Card went 3 states away to find mine! Lori went out of her way to make my family and me comfortable and happy with the transaction. Couldn't be happier with the entire process.

sammyb1986

4 de ago. de 2015

I stopped into Suburban VW on a whim, trying to get rid of my 2013 Ford Focus. Lori greeted me immediately and offered her help. I had my eye on a 2015 Jetta Sport and she did EVERYTHING in her power to make sure I was able to get me into the car I wanted. She set up a test drive within a few minutes and even washed the car for me! I was pretty much sold on the car before I went in, but it was the service at this dealership that solidified my choice to lease my car through them. Lori (and the sales manager Christina) were able to get me out of my Focus when I had 9 PAYMENTS LEFT. Extraordinary experience and never felt pushed or obligated. They are very professional.MacGregor went through all my finance paperwork with me, and I felt as I though I knew exactly what I was signing. We had a great chat - ask him about Zetterberg and his TDI Toureag!

Sara

16 de jul. de 2015

I had to get some work done to my 2004 VW Beetle and the service was super fabulous. I felt like my little beetle got the the best treatment possible.

Rusiya123

13 de jul. de 2015

I had a great experience at suburban Volkswagen and loved working with Lori Card-Stroik. She was super nice and was great to work with!

m

11 de jun. de 2015

Service at this dealership is great! Jeff Kruetzer and Amir are wonderful-friendly, very professional and always go the extra mile to help you out!

2013PassatSilver

8 de jun. de 2015

Usually dread to take car for service and dealing with the Service department. The Suburban Volkswagen of Troy Service department and Amir made my last service visit much easier and less stressful. Amir was very helpful and explained what I needed to keep my car on schedule with the maintenance requirements. I am not very knowledgeable about cars but felt comfortable and less stressed with Amir. I will be looking to lease a new car soon and this experience will influence my decision about a Volkswagen.

2ndOutback

30 de may. de 2015

Always a positive experience. I especially appreciate the complete vehicle review that is given before you leave service area. I had follow up question, and submitted through website. Was contacted less than hour after I submitted question.

JetBlackTDIGuy

19 de may. de 2015

There aren't enough great things I can say about the Suburban Volkswagen of Troy team!I'd been dying to get into a new car for months, and Volkswagens were at the top of my wish list. Once I located an buyer for my old car, I kicked my search for a new one into high gear, and that's when the Suburban VW team, specifically Sales Manager Rick Szepytowski, really stepped up to the plate. Before I walked in door, I was dead set on a specific model. But due to configuration limitations and financial reasons, it wasn't going to work out. I was slightly disheartened, but Rick was unfazed and quickly went to work to find a vehicle with every feature I wanted within my budget.An hour later Rick called to tell me he'd found a vehicle that was spec'd exactly how I'd build it in the Volkswagen online car configurator (down to the interior color and floor mats) at a price that was cheaper than I was hoping for. He even went to the dealership it was located at and personally picked it up for me first thing the next morning. Long story short, I am an extremely satisfied new owner of a manual 2015 Volkswagen Jetta TDI!I also can't thank Scott Brown (Assistant Manager) & MacGregor Brown (Finance Manager) enough for keeping me in the loop every step of the way, getting the financing and paperwork complete and processed in record time, but most importantly gaining my trust which isn't easy to do.I've had the car over a week now, and I still can't help but look back and grin from ear to ear every time I get out and walk away from it. Thank you Suburban Volkswagen of Troy!

luvmy14passat

3 de may. de 2015

Suburban offers the highest level of customer service in the area. They are fast, timely, and the communication is excellent. Amir usually handles my service appointments, and he goes above and beyond in accommodating the customer. I am so pleased with the service, that I have purchased 2 other Volkswagens from Suburban. The sales staff is excellent, too.

Richi63

24 de abr. de 2015

I feel confident that when I bring my car to you the work will be done properly. Amir is always very friendly and he hustles. I would definitely recommend your dealership.

cleo

25 de mar. de 2015

I had a car emergency on the eve of my move from Troy to Ferndale. My 2008 VW Rabbit sounded like someone had stolen its catalytic converter. So I dropped my car off after hours at Suburban VW of Troy and hoped for the best. Needless to say the day of my move was stressful, but dealing with Amir at Suburban VW was great. He is the best! His customer service skills are stellar and he knows cars. He even texted me a pic of what was wrong with my exhaust. This was back in October and the repair has held up. Ive been back once since October for the 90,000 mile service and Amir continues to be the best!!

lorib

12 de mar. de 2015

I want to make sure that Amir is acknowledged for his superior customer service. Very attentive and genuine. Thank you. His attention was very appreciated.

Jwglime

10 de feb. de 2015

I've had my Pasaat for a year now and have taken it in for regular service since the beginning. I couldn't be happier. Amir has been awesome and gone out of his way to get me the proper service.

Santhosh Datha

22 de oct. de 2014

I got this great deal for my used car at Suburban Troy. I dealt with Steve Elich for the initial part of the process and then with Alfonze Hernandez for the financial part of the deal. I test drove a used 2014 Volkswagen Passat 1.8L Wolfburg edition and just bought it. They matched the market price and also helped me getting an awesome interest rate through my bank for financing. They explained all details clearly and answered all queries patiently. Also, once the buying process was complete, they ensured the car was cleaned, filled full-tank gas and provided me some key necessary information. It was an easy, seamless transaction and the entire process took about 2 to 3 hours. I strongly recommend anyone to visit Suburban Troy in case you are looking to buy a car. Go Blue!!

Marty Morrice

7 de oct. de 2014

We dealt with Steve Elich and Darren Nitz. They are both extremely friendly and knowledgable about the Passat. They made sure we were comfortable and did everything in their power to make the deal work for us. I would shop there again in a heartbeat.

xraybrownsue

5 de oct. de 2014

I recently took my VW BEETLE in for service because of an engine warning light. I had called 2 days prior to my appointment, stating my problem and also saying I would need a ride to work, saying where that would be. As soon as I drove in at 7:15am, the Service Consultant, Amir, Chaaban, said the car could not be seen until 8. I told him I was told to arrive exactly when I did. No problem for me, since I was leaving the car while their driver took me to work. Before I get into that, let me say that this consultant was rude. He began by telling me that he never liked the Beetle! He said he just did not like the look of it. Fine, he is allowed to have an opinion, but to put down a car model from a company that employs him just boggled my mind!! I then quipped that possibly my car was a lemon since it is yellow. He then went into an explanation of what a lemon really is...a problem has to occur 3 times before it gets that designation. I WAS KIDDING!! He truly does not now how to communicate with his customers. But it got worse!! As I was getting my ride to work, he was notifying my driver about another call but when he heard where I was going for my job, he stated - on speaker - that that was just too far. Now I told them where I worked, not to mention that at this time, I was in the car!! So...when the car was ready for pick-up, I was told I had to find my own ride to the dealership, which I did. When he turned over my key, he stated that he was sorry about not being able to get me, but that the DRIVER said it was too far. HE SAID IT WAS TOO FAR!! And to make matters worse, the following day, the same warning light came back on. Admittedly, this is not his fault, but believe me, I will not be returning to the dealership in Troy. In the past, the staff at the Farmington Hills location has treated me with kindness and respect. I chose Troy this past time thinking it would be more convenient for rides to and from work. Oh well...Another note, the car is under warranty, therefore no cost to me.

sc_clements

11 de jul. de 2014

When I had about 10 months left on my lease several dealerships started calling me and sending me offers in the mail saying they wanted to buy my car. They said they would get me into a new lease on a car of equal value for a lower monthly payment or, at the very least, the same monthly payment I was making now. When I made the trip to meet with them, however, they all told me something quite different. They said the only way they would buy my car was if I agreed to a new lease on a car of lesser value with a higher monthly payment. They basically pulled the whole bait and switch routine with me. They even tried to pressure me into the deal by telling me I was absolutely going to exceed my allotted mileage and be charged an inordinate number of fees when I turned in my lease. Needless to say, I left each dealership very unsatisfied. One of these dealerships even had the audacity to call me back a few months later and make the same kind of promises they did the first time they called. Unfortunately, I gave them the benefit of the doubt and made the trip there again only to hear the same bait and switch routine they pulled on me the first time I was there.Fortunately, all this changed when I got in touch with Karl Trost at Suburban Volkswagen. Rather than make empty promises like the other dealerships salespeople, Karl just told me to come in and they would see what they could do about getting me into a new lease that was acceptable to my terms. He didnt make any guarantees about anything. He said their only goal was for me to leave their dealership being satisfied with my experience, which is exactly what happened. Upon arriving at Suburban Volkswagen I was greeted by another salesperson, Mac Brown. Unlike other salespeople I have encountered he did not rush up to me trying to sell me a car before any of his colleagues. He simply approached me with a pleasant attitude and asked what he could do to assist me. When I told him I was there to see Karl he politely asked me to wait in the lobby while he went to locate Karl. Within seconds Mac returned with Karl. Karl was as equally polite and didnt pressure me whatsoever. Rather than just try to sell me a car he took the time to listen to what I deemed were acceptable terms and he did everything he could do to accommodate those. In the end what this amounted to was Karl, his Sales Manager, Matt Griffith, and Finance Manager, Darren Nitz, getting me into a upgraded model of the car I wanted (which is an upgrade from my current car) for a monthly payment that was less than what I was currently paying. How they went out of their way to accommodate me and get me exactly what I wanted in such a short period of time was something I have never experienced before. Speaking of which, I cant forget to mention how amazingly easy and enjoyable it was to work with Karl, Matt and Darren in finalizing and financing my new lease. Im so used to dealing with Salespeople who are pushy, Sales Managers who try to play hardball and Finance Managers who make you feel foolish for not getting an extended warranty and service package that Karl, Matt and Darren were a welcome change. Overall, I would recommend Suburban Volkswagen to anyone looking to get a great deal on an excellent car while being treated fairly and not feeling pressured. This was my best car purchasing experiencing ever!!! Kudus to Karl, Mac, Matt and Darren at Suburban Volkswagen!!! It was great working with all of you!!

Interdesignmsu

19 de may. de 2014

I actually have owned many Fords. But I accepted a new job an hour away and was looking for better gas mileage. I was having a really hard time picking between the Ford CMax and VW Jetta TDI. Fortunately Darrin made it easier. Unlike the other sales consultant I had dealt with at the other dealership, Darrin never pressured me, was very knowledgeable, and caring. I can still call him a year later to ask him a question about my car and he will happily get back to me with an answer.

Amy99

27 de mar. de 2014

Lori Card deserves a "great" in every category. She is very knowledgeable about the car she was selling me and took a lot of time and effort to locate the specific car that I was looking for.

2630houston

26 de mar. de 2014

The sales experience with Lori Card was a very friendly and knowledgeable experience. Lori demonstrated great product knowledge, pricing and feature availability as we negotiated my purchase. A very professional and friendly sales representatative, Lori made the process stress free and did an excellent job of explaining the cars functioning at delivery. She worked well with the credit manager and helped me select the best model within my budget and product requirements. A very professional and pleasant experience.The dealership provided a well prepared car at delivery. All the related staff were knowledgeable and friendly. No problems have developed since taking possession and I really enjoy the new car. All in all, a very satisfactory sales experience

tweezer

24 de mar. de 2014

I am a very busy business owner and Lori Card cut through all the time car buying usually takes. She was informative, precise when answering my questions and steered me into the best Volkswagen model for my needs. She returned my calls as promised and had the suv waiting when I arrived. I was in and out with a vehicle I love to drive. Thanks again Lori. Todd Skog

RaveendThabolingam

7 de feb. de 2014

Had a great experience. Purchase was completed without hassle. Scott was very personable and pleasant to work with. Would definitely purchase another vehicle from this dealership and from Scott again.

rthomas214

3 de feb. de 2014

I went to the dealership to lease a new vehicle and Darren worked with me to find the exact car I was looking for. He was great to work with, never felt pressured and has checked in with me to make sure things are still going well with the car.

ToddLemkau

26 de ene. de 2014

I was very impressed with Suburban VW in terms of product knowledge, interested in customer satisfaction and care for me as a customer. I have recommend them to others and will continue to do so. I promote my VW Passat TDI weekly to customers and acquaintances in my business travels. Driving 1200 miles per week, I know that I made the right decision and Darren at Suburban helped me in making the right and best decision regarding buying that car.

a7810

24 de ene. de 2014

He is great to work with. I was really really impressed by him being so helpful and he found the car I wanted. a 6 speed GLI I love this car

snares

23 de ene. de 2014

Darren Nitz displayed exceptional Customer Service. After going through two auto thefts. Mr. Nitz made the transition into my New 2014 VW Jetta easy. He keep in touch with me throughout the entire process (banks, insurance co., etc.). Upon returning my car to Enterprise Rental, Mr. Nitz was there to provide transportation. I highly recommend VW to my friends and family. I'm a new Lifetime Customer.

egdmrn1

21 de ene. de 2014

This was by far the best experience buying a car ever! I am pretty hard to please. Darrin and I became good friends. Good job!

Fatou

21 de ene. de 2014

This will be my first time giving a 5 star across the board! I usually take surveys with the thought that nothing is perfect. I still feel that way; however I can honestly give a perfect score for this survey. Darren is the Internet Sales Consultant; most of our communication was done over e-mail, clear and to the point. He matched the price of another locale dealer, ordered the exact vehicle I wanted, kept me regularly updated on the status of the vehicle and made the pick up as efficient as he could. I literally signed and drove. I blinked and all my items from the other car were in the new one. The whole experience went nice and smooth.

M1mazur

9 de ene. de 2014

Scott Brown at Suburban Volkswagen of Troy was the perfect fit for my car (leasing) experience. I had set objectives walking into the dealership and Scott was pragmatic and worked with my fiance and I to achieve what we needed. In all aspects of the transaction, our needs were met with positive, professional detail. I highly recommend anyone interested in a VW to visit Scott ... it will be more of a personal discussion than a sales interaction which is exactly what I was looking for.

KH0125

7 de ene. de 2014

Sales staff/Management are nice, open to helping. However, I don't like that I feel that they were very open through the sale process.

hwa786

26 de sep. de 2013

Lori was a great sales consultant ever since I first talked to her over the phone regarding the car that I was interested in leasing. She made the experience of getting a car from her great and I would definitely recommend her to anyone that is interested in getting a VW.

mmmach1

23 de sep. de 2013

Gave Suburban VW a call to say I wasn't going to be coming by.Spoke with Lori Card and she changed my mind by giving me a far better deal than any other local dealer.Great overall experience.

jettapp

10 de sep. de 2013

Parker / infinityfirstusaatgmail.comLori Card was my sales person, from beginning to end my experience was surreal for me. Exceptionalcustomer service, customer care, customer delivery and customer satisfaction let me know I made the right choice.Good service is always appreciated, but exceptional service is most memorable!

cgach

19 de ago. de 2013

Nothing but a great experience purchasing a Bug Convertible at Suburban VW of Troy. Scott Brown was most helpful and patient with all my questions and concerns as was the staff including Christina Tomasina and Matthew Griffeth. It's a great car to drive and is certainly fun with it being a "ragtop!" Just yesterday when stopped at a traffic light, it was highly complimented by the driver in the next lane! I recommend the VW Convertible Beetle and the Suburban VW of Troy Dealership without any reservation!Chris Gach1st Time VW Owner

erok247

5 de ago. de 2013

When my girlfriend and I recently visited Suburban VW of Troy we were treated with nothing but class from Christina Tomasino and her entire staff. Not only was everyone we dealt with friendly but they were knowledgeable, as well. Christina, in particular, made us feel comfortable throughout the whole process. At no point did we feel like she didn't have our best interest in mind. We were able to test drive a few different models and came away impressed with the VW lineup in general. Needless to say we walked out of the dealership that day with a brand new Jetta SE and we couldn't be happier. Thank you Suburban VW of Troy for such an awesome experience!

cdodds

5 de ago. de 2013

Great and Awesome experience, Kudos to my sales consultant Darren Nitz; Darren you rock!!! Love my Jetta; will only purchase my cars from him. Darren was very knowledgeable about my VW Jetta. He explained everything in detail; the requirements of my lease unto actually driving my car out the door. He assisted me in setting up my first service appt with the dealership. Followed up with me promptly after my initial conversation with him. Didn't pressure me constantly at work or at home to come and buy the car. He was very professional and customer oriented. When I droved my car off the lot all of my questions were answered. I had no doubt whatsoever in my mind that I had found the right dealership, talked to the right sales consultant and purchased the right vehicle. The atmosphere of the dealership was very professional, I would encourage anyone looking for a VW to go to Surburban VW of Troy and give Darren a call. This will be the best call you will ever make.

massiellee

31 de jul. de 2013

Eliana was a great sales representative. She took her time, made us feel welcome and gave us a great deal. She went above and beyond, she was amazing. I will definetly recommend her to my friends and family.

glen732

31 de jul. de 2013

MacGregor Brown has worked with my wife and I for the last 10 years and 3 vehicles.He is the most caring, kindest.Volkswagen is lucky to have him in there employment.He is very professional in every way.He has always made our experience like a walk in the park.Need to add a number 6 for excellent on review.Thanks Donna and Glen Nelson.Ferndale Mi.

amberevans355744

20 de jul. de 2013

Lori was wonderful! I'm very pleased with my Jetta! I really enjoyed working with Lori, she was very knowlegeble and personable..I highly reccomend her

igottwald

23 de may. de 2013

Lori Card was very professional, knowledgeable, friendly, personable and possessed all of the great attributes most of us want from someone working in sales. She's a great fit under the new management. It's great to see someone so passionate about the service they provide.

mattieann

17 de may. de 2013

I went to Suburban not sure whether I would lease with this dealership (previous experiences were iffy). However, I met and worked with Lori Card on leasing a VW and was so happy to finally find a sales consultant that connects with and understands what a customer is looking for. She was well educated on the vehicle and confident in my comparing other cars to it. The days of fast talking are done - car dealers are now working with a much more educated consumer and need to address that. It was refreshing to work with someone that respected the customers needs and wants. She took total care of me from beginning to end - even setting up my Blue Tooth (Thank You!).A little thing like that can mean a lot to someone. I will absolutely return to Lori (she represents a great vehicle line) and I will also recommend her to family and friends for being caring, honest, and just totally enjoyable to work with.

llsmith67

14 de may. de 2013

Tom Marvaso was responsive, respectful, knowledgable and attentive. He did not try to sell us beyond our desire, he showed us two great cars, let us drive and ruminate and followed-up as he promised. We closed a deal two days later and I would buy another car from him without hesitation and will recommend Tom to all of my friends looking to purchase an import. The car is AMAZING and just what I was looking for when I showed up!

jam1e

3 de abr. de 2013

Lori was friendly, professional, helpful, and likable. She keeps me abridged regarding the latest specials going on at the dealership. She sent me a thank you card. I will definitely be returning to Lori in the future.

sunnidee00

2 de abr. de 2013

It was a great pleasure working with Tom and Christina! I was able to lease a new vehicle that fits well within my financial needs, as well as, personal needs! I would definitely refer this dealership to my family and friends!

Justask

9 de feb. de 2013

On February 6 2013, I experience a car problem when I purchased some gas from a station that had water in it. Within 24 hours of my emergency Amir, John and Chris solved my problem. I greatly appreciate the quick turn around response to my call. And the quick discovery of the bad gas in my new car along with the repair. Within 24 hours my car was cleared of its illness and I was back on the road.They even made sure I had the proper paper work to have my money refunded for the bad gas problem. Everything went well!! HATS OFF TO MY DREAM TEAM!!! THANK YOU AMIR, JOHN AND CHRISSincerely Marsha Florence

Sharmelan

5 de ene. de 2013

Got my second vehicle from here on Dec 31st. That must say a lot itself. This is a place where I feel comfortable to visit again if I have to. Painless, and no pressure environment. Will gladly refer my friends and family who are in the market for a car.

joshgalloway

31 de dic. de 2012

excellent customer service . she was very patient even tho my family was taking so long to decide.. i didnt feel any sales pressure, it felt like she really wanted to be there to help us.

LadyDe

31 de dic. de 2012

Lori was very friendly and detailed. She talked to me about what I was looking for in a car. I really didn't think much about what I wanted besides power windows and seats. She showed me that the cars today had so much to offer. I was really impressed with Volkswagen, the dealership and Lori. I even have heated seats now, which have been really nice since it's cold out now. I'll never own another car without them. I would go see Lori if you are looking to get a new car! You won't be disappointed with her process or amount of detail she puts into getting you that car that you are looking for.

bingo2

31 de dic. de 2012

I love my new Golf. It is a great car, handles with no problem in the snow and ice. Lori did a great job selling the car. Would get another.

Rigbyjoe

31 de dic. de 2012

Lori Card handled the sale like a professional. Lori and Amir, in service , were able to handle me getting in and out very quickly for a last minute service.

JesseAtkinson

28 de dic. de 2012

Lori Card was our salesperson. She was very kind, attentive, friendly, and thoughtful. She helped us lease our first car together as a married couple and it was fairly painless process. Highly recommend seeing her if you need a vehicle.

1estela1

24 de dic. de 2012

Lori Card, VW Troy is the best dealer Ive met. She is the most attentive and helpful salesperson. She really cares about the people she works with. I remember that once I decided about the car I wanted she did everything to bring it to Michigan from another state in less than 24 hours, she was so efficient with all paperwork that in 36 hours I was already driving my new car. Lori's work does not end there, she actively reminds me about updates, sends me brochures, and all the information i may need. I would strongly recommend Lori for anybody who is looking for a VW.

Kathy Steggall

22 de dic. de 2012

I was very pleased with Lori Card and her approach to helping me with my car purchase. We discussed first what was important to me in terms of options, mileage, and costs. After that, she matched me up with a car that truly fit my needs and budget. Thanks Lori Card for all of your help!

Kre8tivChik

9 de dic. de 2012

Lori Card is the most attentive and caring car salesperson I have ever worked with. From the moment I walked through the door, to the moment I walked out with my car (over a week later), we were in constant communication. She bent over backwards to find a car that fit my specific criteria. I wasn't happy that the car had to come from over 250 miles away, but this was not Lori's fault. She looked throughout all of Michigan to find me the best deal with all the little upgrades I wanted, for a fantastic price. I would definitely go and see Lori again! I love my 2012 VW Golf!

kc1231

9 de dic. de 2012

Lori Card of Volkswagen in Troy, was fantastic and the most helpful auto sales rep I met during my search for a new car. She kept in contact and provided me with excellent service. I can't say enough about how easy it was to work with her. I would definitely reach out to her if you are looking to lease or purchase a new car in the Troy, MI area or even travel to Troy to work with her. Thank you again for helping me out, Lori!

mgolden62

7 de dic. de 2012

Lori helped me get out of my CC lease early and into Sign and Drive on a 2013 Tiguan SE. They didn't have the color I wanted, but she was able to find it with the options I wanted plus some extras in less than 24 hours. She delivered the car to me in less than 48 hours and for a nice amount less than originally quoted. I would absolutley call Lori if you are looking for any of the VW's.

mdagostini

7 de dic. de 2012

It was an abolute pleasure working with Lori Card. She is patient, kind and well informed. Aboveall, I enjoyed her no-pressure genre of sales. The service department has met my expectations as well.

Sharmelan

15 de nov. de 2012

Purchased a brand new 2013 VW Jetta for my family from here a week ago. Lori has helped me find the car with my color of choice, trim level ( not in stock at the dealership at the time ), and negotiated a decent sale price that I can live with. Painless sale process, less pressured environment which I find comfortable to visit again if I do have a question or an interest in buying or test driving another car. ( Can't say that about every dealership ).What I loved abt this place ? Pretty much everything. Fast sale, ( Cash, of course ), Friendly Sales person ( Lori ), Even the sales manager at the floor was easy to work with.What I hate ? The Car wasn't free. Uggh.Will I shop again ? Without a doubt. ( Guys at the dealership, call me when you have a CC at employee pricing, Lol ).

AnnaKebl

18 de oct. de 2012

I have purchased three vehicles from Suburban VW of Troy and had a great experiences. Eliana, the sales representative, was very helpful, knowledgable and friendly. I'm very happy with my purchase, will definatly recommend this dealership to my friends and family.

jenny.k.fritz

16 de oct. de 2012

Lori Card is a wonderful saleswoman! My experience with her was truly great. She was patient and made sure I was able to get everything that I needed out of my new Tiguan. I would highly recommend that you ask for her when looking for a new Volkswagen. She is great!

Camc1225

11 de sep. de 2012

When I came into the dealership and first spoke to Lori about leasing another Jetta, we realized in short order that I had been given some misleading or at least incomplete information by the phone solicitor who had encouraged me to come in...so a rocky start, which was not her fault. Also I had only a short time available to discuss the deal. Lori, with the help of her manager, was able to help me get the best possible price and terms in short order, and I was able to pick up my car the same day. Lori was respectful of my time, did not play games, and I got a great car and lease. I have had good experiences with Suburban, especially this time!

BellaKayla09

6 de sep. de 2012

I just purchased my first VW at Suburban. I was very leery of purchasing a new car, and did not want to be pressured into buying or ending up with a car I wouldnt enjoy. I had a great experience at this dealership! Brandon Kapplan (the sales guy) was very helpful and knowledgeable; he really went the extra mile to help me get the right VW. I couldn't be happier with my purchase.

gannesme

5 de sep. de 2012

Great Experience. Amir was very helpfull and fast. It was easy and convenient and the sales staff, Darren Nitz, that I spoke with was very informative and was able to educate me on all of VW's car lines.

idesign09

15 de ago. de 2012

Lori was patient and honest during our decision making process and we felt comfortable working with her. Because of Lori we were able to get everything we wanted out of our new Passat. We drove off the lot very happy!

Edtheunicorn

24 de jul. de 2012

Mac has benn my salesman for nearly 10 years, and he has been wonderful. I have sent all my family to him, and everyone loves him. I cannot imagine not doing business with him.

NaghiKh

19 de jul. de 2012

By far the quickest, easiest and most pleasant leasing experience I have had. Lori Card is a great sales person with excellent skills. Would recommend her for anyone who wants the right car. Went in thinking we need a truck, Lori showed us how more beneficial a Passat is for extra space. She was 1000% right. Thanks Lori!

frisky5683

20 de jun. de 2012

Darren was super awesome, really helpful and made sure I got the exact car I wanted. I thought I would have to wait for a red beetle and he found one for me right away! I was dreading the car buying experience but Darren made it very pleasant. Everyone else at the dealership was really nice too!

bigdogforme

19 de jun. de 2012

Working with Mac is like working with a family member. He immediately establishes a rapport with his clients and puts you at ease. He makes the entire sales process, from greeting to delivery, painless and enjoyable. I wish every buying experience was as enjoyable as buying my new Volkswagen. I am a buyer for life.

JamesRPattison

19 de jun. de 2012

I found the dealership to be complete and friendly. MacGregor Brown was very helpful and knowledge about my needs and strived to help me complete the purchase of a new car.

bagreening

18 de jun. de 2012

MacGregor is a wonderful salesman! I recommend him to all my friends, he's not a "swarmy salesman". He is a kind-hearted man who gives you a 110%. Our family has dealt with him on every type of car transaction and he is always fair and does his best for us. We are so glad to have found him.

MatteoLC

15 de jun. de 2012

It's always nice to deal with someone that is an enthusiast of the brand that they sell - and Mac is just that!! He's a VW fan and a VW driver. Not a high-pressure interaction at all, and I was a little undecided on what I wanted. I needed time to make my decision and Mac gave me the time. He provided me options and showed me the different models I was considering - and never got flustered or lost his patience with me. I ended up in the PERFECT car for me, and actually had fun during the process... Thanks MacGregor!!

Klondike4

14 de jun. de 2012

We have been coming to Suburban for more than a decade. Trade ins are always more than reasonable, and Mac makes sure we get the best possible deal. He displays a real ethic of care in his work with our family over the years, and he keeps us coming back.

eam214

12 de jun. de 2012

This was our first visit to Suburban. We brought in our new Sportwagen for a 90 day courtesy check, as Suburban is closer to our house than the dealership where we bought it. Derek greeted us right away and got the car in to Dan to do the inspection. We couldn't have waited more than 20 minutes when they told us the car was ready. They also replaced one of the plastic cargo dividers that had broken... and they washed the car! Good experience, will definitely go back to Suburban for our next service.

bingo2

31 de may. de 2012

This was one of the best lease processes that I have been through. I would recommed this dealership to someone else. The VW Golf is a great car.

winniethepooh725

30 de may. de 2012

Lori was very friendly and easy to work with. The transactions of looking into different vehicle options went very smoothly and she gave me a lot of information on the different vehicles to make sure that my needs and wants were met.

waltkitchen

28 de may. de 2012

Lori was a pleasure to work with. She took the time to interview me to find out my wants and needs and developed a deal that made turning in my Jetta and leasing my new Golf simple and painless. I really enjoyed her personality and professionalism. I'll refer her to friends and family looking for a new VW without hesitation.

joemama22

24 de may. de 2012

It was great working with Lori Card she us very professional and down to earth. She did a great job showing us the Passat diesel and all of its features. I would recommend Lori at Suburban Volkswagon for your next purchase. Also Christina Tomasino the sales manager great to work with.

mw12

23 de may. de 2012

Amir really helped me out. He kept me informed of what was going on with my car, and I was in and out within the time frame I was given. Although I had to leave my car for service, he gave me accurate information about when it would be ready. I will definitely do all my service calls with Volkswagen of Troy!

kkiel

14 de may. de 2012

Lori card was good to work with, she was very friendly and helpful, I was in the dearlership for over 20 minutes and was not approached by anyone, until lori came in, she went over all the features in the car with me, and showed me howed they work, and when there was questions on something she was not sure about, she did approach her co-workers for the answers,

naveenh

14 de may. de 2012

I was working with Lori Card to get my new Passat. I was very disappointed initially with the information provided by both Lori and Dennis(the Manager). I was never given the full information what I had asked for and when looking thro' my lease details I found a lot of additions which were not told or discussed. They may be there as part of Lease but should be mentioned to a Customer when especially mentioned I was leasing for the first time. Later I was contacted by VW of Troy and explained about the Lease terms. I was happy about it after given full attention by Lori and her colleagues.

cwaldorf

11 de may. de 2012

Lori Card and Christina Tomasino were wonderful! I am so happy with my new purchase. Before I went to Suburban I visited another VW dealer in Rochester, and their customer service was terrible! Do yourself a favor, and buy from Suburban Volkswagen.

wangjinglong76

10 de may. de 2012

Detailed introduction on dealing conditions as well as car instructions. Help to match customers requriement. Provide options for my choose. Friendly to me and my family.

a.charara

8 de may. de 2012

Outstanding human relations touch. Excellent timely servicing of my vehicle. Fixed it when they said they would, followed up when they said they would, and the vehicle stayed fixed as it should.But the one extra little thing that figures for nothing but means everything was there. John Haji had that impeccable courtesy and professionalism.

KatieJo4

22 de mar. de 2012

I saw an ad on Ebay for this 2010 VW Beetle. I called and talked to Thomas Marvaso. He was really great on helping me out. My husband took the day off from work to drive down with me from Central Michigan to look at the car. I knew as soon as I saw it, this was the car I wanted. They were good on giving me a fair price for my trade in, and Michael Smith did all he could to get me a good interest rate on my loan. I was very pleased with all they did for me. The only problem is, it took all day to do the business, I thought they were never going to get done doing the detailing of the car. This was not the fault of Tom and Mike. Thanks to these two for a great deal!

mreinhart

2 de dic. de 2011

bought a 2012 jetta from them recently. Needed to have a quick transaction due to a shortage of time. They accommodated my needs and want above and beyond to make sure things were done right.

racingmaniac

14 de oct. de 2011

VW offers with their 3 years, 36000 miles "Carefree" maintenance program, a free 90 days courtesy check up, and 3 free schedule maintenance visits, one per 10k miles. When my 90 days was almost up for my 2011 GTI, I booked an appointment with the Suburban VW of Troy's Service for a 90 days check up, note that I bought the car here, and was pretty happy with their helpful sales staff. The scheduling was fine and got a date that works fine for me. Upon arrival of that day I bring my car to the dealership. The service adviser who I don't know the name, took the key, and checked the mileage. Then promptly returned the key to me. He said that the 90 days inspection has a mileage limit of 3000 miles, and my car at which point had 4500 miles and was over the limit and thus not eligible for the check up. Not knowing the program in detail, but feeling a bit fishy about his claim, I left the dealership. Upon checking on VW.com, the program clearly notes on the site that the program is for cars before 90days or 6000 miles, not 3000 miles. This kind of either ignorant(bad) or deceiving(worse) service adviser is infuriating to a customer who decided to take a chance with VW despite knowing their not-so-stellar record for reliable cars. Fortunately there is another VW dealer in the area who was happy to honor the check up, and have since become my dealer of choice for service visit(one Courtesy check up, one TSB claim, and one schedule maintenance with them now).

SHEAMUS

20 de jul. de 2011

OUR SALES PERSON, DANTE DAVIS, WAS VERY RESPONSIVE TO OUR NEEDS. THE VEHICLE WAS WASHED, CLEANED, AND GASED AT OUR REQUEST BEFORE OUR TEST DRIVE. THE "GIVE AND TAKE" DURING THE PURCHASE WAS RESPECTFUL AND SOMEWHAT ENJOYABLE; EVEN THOUGH HE WAS ALSO WORKING ON "SEALING THE DEAL" WITH 2 OR 3 OTHER CUSTOMERS. HE EVEN FOUND TIME TO BRING US PIZZA AND DRINK. HIS FOLLOW UP WAS JUST AS SINCERE AS BEFORE THE SIGNING OF THE PURCHASE AGREEMENT. REMARKABLE ! I PLAN ON UP-DATING THIS RESPONSE AFTER I HAVE SOME WARR. WORK COMPLETED ON ANOTHER VW I BOUGHT AT ANOTHER DEALER. FINALLY, WHAT IS ALSO IMPORTANT IS THAT I OBSERVED HOW OTHER BUYERS WERE BEING TREATED, AND I CAN HONESTLY SAY THAT THEY SEEMED TO GET THE SAME CARE (EVEN WHEN THE BARGAINING GOT ROUGH). THEY ARE DEFINITELY WORTH A TRY.

jcallewaeret

13 de may. de 2011

I came back to this dealership after purchasing a car from them 11 years ago (which was an exceptional car and purchase experience) and through an Internet referral from my insurance company. I asked for a complete sales invoice from Matt Gabbard (sales rep) before showing up to purchase the car after initial visit, several email exchanges and providing a $500 deposit. Matt promised to send one by fax but ended up only sending a partial response by email.I purchased the car (2009 Passat Wagon) on April 21 and I'm still waiting for two issues to be resolved that they promised multiple times to check into. 1. When completing the final paperwork asked for documentation showing that I had the two year extended warranty I paid for. Che Shaydak (financial manager) and sales rep told me the car's recent service record would document that the car had been serviced sufficiently to qualify it for sale as a CPO vehicle and the two year extended warranty. I was told multiple times by sales rep that this would be sent - nothing received yet.2. When I got the car home I noticed the cargo screen cover was missing - a standard item on this car. I was initially told the car was sold "as is" even though though it is a certified pre-owned vehicle. Told them this was not acceptable given the item would cost me $400 to replace and I paid $20,000 for the car. Sales rep promised to check on finding one for me but never got back to me.Conveyed my concerns to Bob White (pre-owned sales manager) three times but no response yet.Bottom line: Get everything on paper first before signing anything and take any used car to a mechanic for an independent inspection before purchasing.UPDATE:Shared my concerns my insurance company who related my concerns to ZAG. Was put in touch with Mike Massamino at the dealership who eventually resolved my concerns. Would still have reservations about going back to this dealership.

dhollen

9 de may. de 2011

I have leased three vehicles from Suburban VW and the reason that I keep coming back to this dealership even though I have some closer to me is MacGregor Brown. He always goes above and beyond to help. They have the best deals that I have found in the state and will match competitor pricing. Ask for MaGregor

drbachma

28 de feb. de 2011

We requested a price comparison on a couple of VW models. The sales rep offered to complete the request and remit via email. Since we didn't receive a follow-up email, as promised, we bought 2 CHRYSLER cars two weeks later from Suburban Chrysler, where Joe got the customer service right.

disapointed_customer

16 de feb. de 2011

DO NOT DO BUSINESS WITH THIS DEALER!The customer service at the service center for VW is awful. They always wanted to charge me for items that were within warranty. Last time I dropped by the service manager did not provide accurate info regarding pricing options. They quoted me $500 more than their sister dealer in a different city. Madness!!!Another annoying fact this service center never has time to schedule you in; it's always booked for at least 1 week. However, when you stop by w/o notice they have room and accept you. Their ridiculous shuttle service is useless. Their loaner program, is nonexistent. I would never recommend this dealer to anyone.

taxico

29 de jun. de 2010

by far the worst car buying experience i have ever had. the guys at this dealership could care less about their customers. they are all nice and friendly in order to get you into a new car. then you own the car, and you have a problem, and all of the sudden they are not your friend anymore. its like hitting a brick wall. i have never met such cold people. there service department is a joke too, filled with a bunch of yoo hoos that could care less about you and your car, let alone their job. honestly, buy your volkswagen somewhere else, avoid this dealership. i have never written anything like this before on the internet. i was so shocked by my experience at Suburban Volkswagen of Troy that i was compelled to warn others before they commit to buying from that dealership. save yourself the agony.

ashgromnies

10 de jul. de 2009

I had an AWFUL experience purchasing a vehicle through Suburban Volkswagen.During the purchasing process, I had to return to the dealership five separate times to redo paperwork they "messed up".Visit one: Immediately after purchasing the vehicle, they realize they used the wrong document or something. I'm not sure what they did wrong exactly, they were very unclear on it. They ripped up the original paperwork and had me sign new paperwork. While going through this paperwork, I noticed they did not include the VW Certified Pre-Loved extended warranty line item that had previously been agreed to in our verbal contract and the now ripped-up paperwork. I brought that up and they re-added it.Visit two: Originally they put my financing in through Nissan instead of VW Credit(how does that even HAPPEN?!).Visit three: They said I didn't sign some paper that expressed that I would purchase insurance on the vehicle. That should have been done during the original deal. I didn't want to drive in to resolve their mistake, so I asked if they could mail it to me, they were not willing to do that. I have insurance on the vehicle, for what it's worth, so I'm not sure what good this intent document was.Visit four: Since they put my financing in through Nissan instead of VW originally(it's a VW vehicle! Why would you put it in through Nissan?), I had to return to the dealership to give them my first payment.Visit five: My vehicle's driver side window quit functioning, so I brought it in to their shop for repair. I was informed I did not have VW Certified Pre-Loved. I have paperwork from them that says that I do, but they insist that I only have gap coverage. I still have not resolved this issue.I am infuriated with the service I have received from Suburban VW. I would not recommend purchasing a vehicle from them to anyone. They are incredibly pushy, arrogant, and difficult people who are incompetent at performing the necessities of their job.