Kate

15 de sep. de 2016

Thanks Kelly! Love my new XC70. Great experience working with you.You made this purchase so easy and painless! Everyone I dealt with at VolvoWas kind and courteous.

A2carbuyer

15 de sep. de 2016

I contacted Suburban Volvo this week with my interest in an XC90 and have been very impressed. The retail operations manager Rob Lyons stepped in when the sales representative, Tiffany Pope, was off-site. He provided quick replies to my questions via email, and per my pressing timeline, Rob gave me a quote immediately where no haggling was necessary. I appreciate that -- it's a waste of everyone's time when the first offer is a bluff. Kudos to Rob for having his sales representatives' backs! Tiffany picked up where Rob left off and has been sensitive to and respectful of the idiosyncrasies of my decision-making process. Tiffany's straight forward and friendly manner is a great asset for Suburban Volvo. I highly recommend both Tiffany Pope and Rob Lyons.

pingsmom

14 de sep. de 2016

Bill and I hit it off right from the start. He was very easy to work with, answered my questions and made sure everything was in order before I took possession of my new car. The service department is also excellent. I've had my previous Volvo serviced there for the past 14 years. Highly recommended!

Melanie Lowery

13 de sep. de 2016

I had an easy and wonderful car buying experience due to the superb help of my sales representative, Kyle Breda. He spent quality time explaining all of the functions of my Volvo. I will continue to promote Suburban Volvo as long as they continue to have salesmen like Kyle. He really influenced my purchase and I am very satisfied.

mleberlein

22 de ago. de 2016

We received great service from Mike . He had a loaner ready for us and couldn't have been nicer. Our car was ready when we were told it would be. We couldn't be happier with the service.

Lm11516

22 de ago. de 2016

We went to Suburban Volvo dealership searching for a perfect car for our new family and Kelly Ashton found it for us. She was very helpful and professional! We love our Volvo. Thank you Kelly.

Zoltan XC 60

19 de ago. de 2016

My XC 60 had the 2 year complimentary service plus a detailing.Ben arranged a loaner for me since the detailing was a overnight process.Recommend this dealer service highly and Ben is the best

Larryb123

28 de jul. de 2016

I visited a lot of different car dealerships and talked with a number of sales people before I visited and decided on the Volvo. There were some really bad sales people that I ran into and a few really good ones. None were better than Kelly Ashton. I did not even visit the Volvo dealer until the end, but had talked with Kelly several times on the phone beginning over a month before I finally decided. She was always responsive and really listened to what I was looking for and how much I was willing to spend. She always responded to my phone calls and continued to keep me informed about potential options. She could have easily written me off, as other sales people did, but she kept in touch. She was never high pressured, but made me feel like she wanted to do all she could to help me, whether or not my final decision was going to be a Volvo. I finally met Kelly face to face on the day I purchased the vehicle. She was even better in person than on the phone. Kelly was totally organized and efficient so as not to waste my time. However, she made me feel like she would give me all the time I needed from her, even though I knew she was busy. There is not much more I can say other than "what a wonderful experience I had at Suburban Volvo and Kelly was a big part of it." P.S. The finance group also did an exceptional job for me. I am a sole proprietor which sometimes causes problems with the banks. The finance people worked through any issue that came up

Smp

15 de jul. de 2016

Salesman and support staff very helpful in solving special needs in vehicle selection. Due to an accident my wife needed a vehicle that she could easily get in and out of. The seat height made it possible to easily transport her to various appointmentswth ease.

Scott Armstrong

5 de jul. de 2016

Mike Path has created a dealership with the perfect balance of family and attentiveness. The entire staff at Surburban Volvo is warm, inviting, knowledgeable and caring. I am on my 4th new Volvo courtesy of Mike and his staff. I only do business here!! If you are looking for one of the best purchase/leasing experiences or if you own a Volvo and are looking to have your vehicle serviced ... Look NO Further!! Buy here, lease here, get your Vehicle Serviced here because once you are a customer at Surburban Volvo your are "in the family" for good -- what more can you ask for!!!

Monie. P.

28 de jun. de 2016

Tiffany knew exactly what we were looking for. She was just the perfect sales rep.

kingfk

24 de jun. de 2016

We were under a lot of pressure to find a good, used car, and in case you don't know, "used car" shopping can be daunting at best! BUT, Kelly Ashton jumped right in, treated us just like "new car" shoppers and she ended up helping us tremendously! We traveled quite a few miles to Suburban Volvo to check out a car we were interested in buying, but as it turns out it was sold that morning. Kelly didn't just say "sorry, maybe next time", she actually racked her brain, searched high and low and found us another car within 15 minutes! We took that car out for a test drive and FELL IN LOVE! Everyone knows when you buy a used car you take a risk, but I am confident in this dealership.....Kelly wouldn't let that car leave until it was fully serviced, thoroughly detailed and we were confident in our purchase. We are VERY happy with our new (used) car and would recommend this dealership AND Kelly Ashton!

Earnstone

20 de jun. de 2016

I worked w/ Kelly. While friendly & personable she was also no nonsense. She sent me off on my test drive, which included a stop at my service guy. I returned, we chatted over the deal, & we got it done. There were logistics & phone calls & the usual back & forth. It was all professional & cordial. Check her out!

ER Nurse

5 de jun. de 2016

An awesome car sales experience! Kudos to both gentlemen! Both worked together seamlessly to buy my old Volvo XC60 and get directly into a new one. Much appreciated! Look forward to the next one!

Rugg1955

2 de jun. de 2016

Outstanding salesperson, Tiffany Pope, is why we would return to this dealership. She is honest and straightforward and bent over backwards to find the right car for us, within our price range. We highly recommend Tiffany!

Audi driver

1 de jun. de 2016

Went to test drive a car but they no longer had it available.... Sales staff was friendly and very effective to give all the info on other available options.

K. Tazian

26 de may. de 2016

I had an excellent experience buying my new Volvo S60 Cross Country from Suburban Volvo!! Stacy Byrnes was terrific to work with. She was patient and very knowledgeable. I highly recommend her!

Mary

25 de may. de 2016

I CAN'T SAY ENOUGH GOOD THINGS ABOUT KELLY. I HAD FOUND A CAR I WAS INTERESTED IN AT ANOTHER DEALER AND SHE WENT OUT OF HER WAY TO HELP ME GET IT. I COULD HAVE EASILY WENT TO THE OTHER DEALER BUT FELT SO COMFORTABLE WITH KELLY THAT I WANTED TO WORK WITH HER. SHE MADE THE WHOLE EXPERIENCE A FUN TIME AND I WAS SO GLAD I GOT TO MEET HER. LIVING 2 HOURS AWAY, WE SPENT A LOT OF TIME ON THE PHONE AND SHE KEPT ME UPDATED ALL THROUGH THE PROCESS. SO KUDOS, GOLD STARS, HIGH FIVES AND WHATEVER OTHER COMPLIMENT I CAN GIVE. THANK YOU SO MUCH FOR EVERYTHING YOU DID FOR ME. I ALSO WANT TO SAY A HUGE THANK YOU TO NICK WHO SPENT EXTRA TIME SHOWING ME A FEW THINGS ON MY NEW VEHICLE AND MADE SIGNING THE DOTTED LINE NOT SO TRAUMATIC...YOU TWO ALONE WOULD MAKE ME RETURN...GREAT JOB AND I AM ONE HAPPY CAMPER!

J Fin

24 de may. de 2016

The process of buying my car was very easy. My salesman Bill Burston was very professional and was not pushy. This my second used car with suburban Volvo.

Volvolover

23 de may. de 2016

Just leased my first Volvo with Stacy Byrnes. It was an exceptional experience, fitting for an exceptional car. Despite a busy day there Stacy never rushed with us, and was personable and engaging. She is a true professional and we look forward to working with Stacy in the future.

Marvin H. Petuch

20 de may. de 2016

I was considering other vehicles for lease, but at the insistence of my wife who is the proud owner of a Volvo C70 I leased a Volvo S60 two days ago. I am absolutely delighted with the car. It truly drives like a luxury sedan. What is equally important is the positive manner in which I was treated by both Stacy Byrnes, my salesperson, and Michael Path, the sales manager. I cannot thank the staff at Suburban Volvo enough for helping me make the decision to lease this vehicle. I will always drive a Volvo!!!!!!

Griffin W.

19 de may. de 2016

Kelly Ashton provided me with excellent service. She was engaging and took great care to make sure my expectations were exceeded. I highly recommend her to someone looking for an honest, no-pressure, sales representative. Thanks again, Kelly!

Elizabeth L.

18 de may. de 2016

Jhin Hur delivered the best car sales experience I've ever had! It's such a rarity to find a male dealer who treats a woman with the same regard as he would a man. Not only did roll with my changing inquiries and requests, he was able to deliver the exact vehicle I wanted, with monthly payments I was comfortable with. I also received several follow ups, to ensure I didn't have any other questions.

Ruth Ann Grimaldi

17 de may. de 2016

It has been a pleasure dealing with the fine staff at Suburban Volvo. Stacy Byrnes, our salesperson, and Michael Path, the sales manager, made today's decision to lease a 2016 S60 an absolute delight! Tomorrow Marvin Petuch is picking up his S60! I know that once he leases it for 36 months he will either re-lease or purchase the one he is picking up tomorrow. I currently own a C70 so we now having matching cars and I am so excited. I cannot commend the fine staff at Suburban Volvo for their professionalism, their tolerance of Marv's indecision and, especially, allowing him to eat all their goodies without knowing he would be making a purchase. Marv and I love Suburban Volvo.

ddj3us

16 de may. de 2016

We have had great sales service from our sales representative, Kelly Ashton, at Suburban Volvo; so much so, that we just got another Volvo through Kelly when we felt our old one needed replacing. She is very easy to work with, explains things well, and makes the whole process go so smoothly. Kelly is great to work with and goes out of her way to assist us with anything we ask of her. The whole team at Suburban Volvo is very friendly.

JStutz

16 de may. de 2016

The salesperson, Jhin Hur was exceptionally knowledgeable about the specific vehicle (2016 XC60), and he made the transaction extremely efficient and almost effortless. I'd highly recommend him and the dealership to anyone.

MarthaK

15 de may. de 2016

Kelly Ashton was great!! She helped me find the exact XC90 that I was looking for. She was very patient with me. I would highly recommend Kelly Ashton. She went above and beyond!!

Kegham Tazian

12 de may. de 2016

The manager, Michael Path and Stacy Byrnes, the Sales and Lease Specialist made leasing a good experience. The who team was very cooperative and I would recommend others due to my positive experience.

SteveZ

10 de may. de 2016

I bought my first Volvo (S40) 10 years ago from Suburban Volvo and have had it serviced there ever since. I bought my second Volvo (S60) from David Viau. Great experience and David went above and beyond to correct a misunderstanding that occurred during the purchase. Both cars are pre-owned certified purchases. I would highly recommend Suburban Volvo and David for you next purchase and checkout the pre-owned values!

Lowell and Susan Johnson

8 de may. de 2016

The whole experience. We visited numerous dealerships (Audi, Jeep, Honda, BMW, and others) in our search for a new SUV, but were not treated quite the same as we were at the Suburban Volvo dealership. Kelly (sales) and Nicholas (finance) were wonderful.

John G.

2 de may. de 2016

I was so impressed by this dealership's service!I had an excellent experience, and had a great sales guy.The finance manager was very friendly, knowledgeable, and non pressuring. If you look for a place with great priced cars, and service, than this is the place for you!Go in and ask for Bill and he will take care of you!

Kelly loves cats

27 de abr. de 2016

This is my third XC60 that I've worked with Kelly Ashton to lease. She's always a delight to deal with. Knowledgeable and thorough. I highly recommend her!

Joe

25 de abr. de 2016

Kelly was great, very attentive. Love the car. Process was very easy

penguin

23 de abr. de 2016

Ordered a XC90 fromKelly. Very smooth process. She was patient and spent time explaining the features and functions. Great experience overall. Very happy with my purchase.

Msufaj0506

22 de abr. de 2016

So I went in the dealer because I found a BMW I really liked from them. And I went in, Kelly was the nicest lady ever I can't explain how nice she was. And the loan officer nick had explained to me that my credit wasn't as pretty as I thought it was. The payment came way to high. I was really depressed and thought it was over. Nick and Kelly did all they could in their power, they tried really hard and kept me in contact to help me lower the payment and they ended up lowering it 200 dollars a month!!!! Really excellent service I feel like any other dealer would of just let me go. They made sure I was happy and got the car of my dreams. THANK YOU NICK AND KELLY! Make sure you ask for Kelly if you do choose to visit the dealer! They also have a great used car variety

ric_sf_ann arbor

8 de abr. de 2016

I visited a few dealerships before making a decision to purchase an XC90 from Jhin at Suburban Volvo. Jhin was very thorough and attentive, and made the entire purchase experience very easy and pleasant. Jhin was very knowledgeable in all of the vehicle features/equipment, and took his time to explain functionalities and benefits, while never making us feel pressured. Great experience overall.

Reed

6 de abr. de 2016

Even though I was not shopping for a new Volvo, Bill and everyone else that helped with the purchase of my used Mercedes-Benz were fantastic and committed to a great experience. I would recommend the folks at Suburban Volvo to anyone in the market.

erickad

12 de mar. de 2016

This was my first time dealing with Suburban Volvo and Bill and I would definitely return. Bill was very detail oriented and friendly, he ensured that all of our questions were answered and that we were comfortable with our purchase. I'm thankful Bill was our salesman and glad we could make a deal.

FJ

8 de mar. de 2016

Simply OUTSTANDING! Especially, David Viau is one of the best dealers that I've ever met in the United States and I could happily purchase the vehicle thanks to his professional support!

Kathy Ornes

3 de mar. de 2016

I just bought my 3rd Volvo from Suburban from Bill Burston. The experience is great and Bill's personal attention is a thing of the past from other dealerships.

upnorth16

2 de mar. de 2016

I have been a customer for 13 years. Suburban Volvo and Kelly have been great to work with. She is quite thorough and responsive. I liked my leased S60 so much that I bought it!

jthalliley

27 de feb. de 2016

LIked the S60, which had all the features I was looking for (similar to my Dodge Charger which was at lease end); got a great lease price (close to what I had with my Dodge Charger); dealership was easy to work with.

dr pankaj dave

26 de feb. de 2016

the dealership is very helpful the salesman david viau is excellent informative and courteous however the showroom is small and parking is very limited leased the car did not purchase it

Ruth A. Grimaldi

24 de feb. de 2016

I recently had my C70 repaired at Suburban Volvo pwithout any further problems. It was also detailed to perfection which is the manner in which I take care of my vehicles. It was detailed promptly and to perfection. I have never been treated so kindly by not only the service representatives, but by every person with whom I came in contact at Suburban Volvo. I plan on buying Volvos in the future, but I will ALWAYS purchase any future vehicle at a Suburban dealership and will encourage others to do the same.r

Volvoguy

21 de feb. de 2016

Stacy did a great job as usual. Love my new xc90! Friendly, efficient and a good price. I've bought 5 volvo's over two decades 3 from Suburban! Not bad.

Zoltan Varga

20 de feb. de 2016

My Volvo XC 60 had a oil change/filter, and a service letter update number S49642. In and out in a hour,got to talk to Jhin Hur in sales while I was there. He updated me on the new XC90 SUV hybrid,good information. Always a pleasure to deal with Ben Hilgendorf as a service advisor. Ben is always professional and looking out for the customer

charrigan

16 de feb. de 2016

HORRIBLE purchasing experience from this dealer. Looks elsewhere if your looking for a Volvo and avoid this dealer like the plague if buying a used vehicle. I will never go to a Suburban dealer ever again and will make sure everyone I know is aware of my experience. List of issues:1. vehicle was not detailed and ready when my family and I arrive to pick up car. (dealer was fully aware of us coming and promised it would be detailed when we arrive the next morning.)2. lower door molding was damaged and photo documentation was taken the day that my wife arrive at home with the car after purchasing. Used car manager was condescending and rude. Immediately blamed my wife for causing damage. Contacted the GM and still no help. Still claimed we caused the damage. My estimated cost to repair is over $10003. Dealer claims to have done a "CPO Inspection". Either the dealer techs are morons or they did not do an inspection at all. - Vehicle was test drove at their suggested loop around the dealer lot. Vehicle didn't exceed 40mph. - on my wifes drive home after picking up she called me and asked why the vehicle was so noisy. When she arrived at home I took it to the highway and checked it. The vehicle above 50mph sounds like an airplane. 70+mph is unbearable to drive. - Dealer offered to replace 1 tire due to pieces of tread missing from the LF but no offer to replace the tire causing the noise (RF). Vehicle is AWD and 1 tire cannot be replaced. - I had tires inspected by a Discount Tire and they stated the RF has a flat spot and severe cupping. So now its on my dime to replace the tires. quoted $1100 for 4 new tires matching to what's on the car. 4. After complaining of the horrid noise above 50mph dealer suggested having the wheelbearings checked. This is the most alarming issue. WHY am I the consumer who just purchased a "CPO inspected" vehicle taking it to a dealer to have the wheel bearings inspected. Not only is this insane but a potential safety issue. My family has been very loyal to the "Suburban Collection". Just last year alone my parents purchased a $65k x5 and a $90k M4 from Suburbans BMW dealer. Suburban can count on me making it my mission to make sure I tell everyone I know about my experience. All they had to do was take care of a customer on clear faults on their end. They lost Suburban Collection more sales than taking care of these problems would have cost this dealer.

gbilowus

15 de feb. de 2016

Over the last several years, we purchased / leased four vehicles from Suburban Volvo! Each and every time, Stacy Byrnes was there for us as we bought one new XC90, leased two new S60s and now purchased a pre-owned S40. Each experience was truly pleasurable!! And tonight, our daughter's boyfriend is in the process of getting his Volvo from Suburban. When his current car had an engine fire earlier today, Stacy came to the rescue!From the sales phase (Stacy and Michael), to the financing (Nicholas) to the prep (Ashley) and delivery - all aspects were truly exceptional and smoothly run.We've come to honestly realize that Stacy is the key cog in the process that makes things hum and move so quickly and efficiently at Suburban Volvo in Troy. Our family cannot thank her enough for her caring heart, her hard work and her attention to detail. With two adult daughters now driving Volvos, we've become the example family that keeps coming back time and again! Our dream was always to have our entire family in these safe vehicles, and Stacy has helped to make that dream come true.Thanks for everything Stacy! You are God's blessing to us and we are sure for many others!!

ian8

8 de feb. de 2016

This is my second new car. From the management, to the sales team, and on down to the service department, the whole experience has been first class and very professional. They do what they promise, which is a rare commodity these days. I highly recommend the Volvo brand, and this dealership in particular. A special mention to my salesman Bill, who has always gone the extra mile to help the experience be a first class one.

Copeman

7 de feb. de 2016

Kelly's back was turned when I walked in. She immediately greeted me and asked if she could help. When I informed her of the vehicles I was interested in, she began to tell me what I could get into them for. She was concerned about getting me a great deal and I would buy a vehicle from her as long as she's a salesperson.

John Tynan Jr.

28 de ene. de 2016

In early January, 2016 my girlfriend Patricia was in search of a previously owned vehicle. I accompanied her to SUBURBAN VOLVO to inspect a vehicle which SUBURBAN advertised. The vehicle was a BMW 325 ci convertible. Upon entering the dealership we were graciously met by sales person, JHIN HUR. Mr. Hur was professional and courteous. He escorted us to the rear area when Patricia examined the BMW. This was followed with a test drive. Upon returning to the dealership and discussing the vehicle with Mr. Hur we were joined by a sales manager, JAMES. Both Patricia and I were impressed with the BMW, the manner in which our questions were answered by both JHIN and JAMES and their professionalism. Further in discussion, James mentioned that a SAAB convertible was recently acquired and would be available shortly. The SAAB was viewed and test driven. There were a few minor issues which both JHIN and JAMES stated would be addressed.We returned two days later. All of the issues were resolved. Additionally we had discussion with the mechanic who corrected the issues.Long story short, Patricia purchased the SAAB and is extremely pleased with her purchase. Although I am the owner of a Cadillac, which I am very pleased with, I couldn't get the BMW out of my mind. Additionally, it weighted heavy on my mind, the professionalism of both JHIN and JAMES and the swift manner in which the issues with the SAAB were addressed. I returned two days later and purchased the BMW. I have only written a review only once before. I am no spring chicken am retired. I had dealt with with the public through out my previous career. I consider myself a good judge of character. I can honestly say that the professionalism of both JHIN and James have placed a major dent in the stereo type attitude many have of USED CAR SALES PEOPLE. I assure you that if I have any interest in purchasing another vehicle, I will be in contact with JHIN and JAMES at SUBURBAN!

Happy-cop

27 de ene. de 2016

In early January, 2016 my girlfriend Patricia was in search of a previously owned vehicle. I accompanied her to SUBURBAN VOLVO to inspect a vehicle which SUBURBAN advertised. The vehicle was a BMW 325 ci convertible. Upon entering the dealership we were graciously met by sales person, JHIN HUR. Mr. Hur was professional and courteous. He escorted us to the rear area when Patricia examined the BMW. This was followed with a test drive. Upon returning to the dealership and discussing the vehicle with Mr. Hur we were joined by a sales manager, JAMES. Both Patricia and I were impressed with the BMW, the manner in which our questions were answered by both JHIN and JAMES and their professionalism. Further in discussion, James mentioned that a SAAB convertible was recently acquired and would be available shortly. The SAAB was viewed and test driven. There were a few minor issues which both JHIN and JAMES stated would be addressed.We returned two days later. All of the issues were resolved. Additionally we had discussion with the mechanic who corrected the issues.Long story short, Patricia purchased the SAAB and is extremely pleased with her purchase. Although I am the owner of a Cadillac, which I am very pleased with, I couldn't get the BMW out of my mind. Additionally, it weighted heavy on my mind, the professionalism of both JHIN and JAMES and the swift manner in which the issues with the SAAB were addressed. I returned two days later and purchased the BMW. I have only written a review only once before. I am no spring chicken am retired. I had dealt with with the public through out my previous career. I consider myself a good judge of character. I can honestly say that the professionalism of both JHIN and James have placed a major dent in the stereo type attitude many have of USED CAR SALES PEOPLE. I assure you that if I have any interest in purchasing another vehicle, I will be in contact with JHIN and JAMES at SUBURBAN!

dsb91

13 de ene. de 2016

Stacy was very helpful, knowledgeable, and accessible (even on her day off). Expectations were set very early on this transaction and the expectations were not only met but exceeded. Very satisfied with my purchase.

laurenpaul

4 de ene. de 2016

My husband and I recently worked with Tiffany, and she was amazing!! She did an excellent job of explaining all the features of the new vehicle as well as going over all of our leasing options, and she was very patient with us. We also made a quick decision to move forward with the car we wanted. She not only squeezed us in during a jam packed day over the holidays, but she also showed us as much care and attention as if we'd been working together for longer. She worked her schedule around and made everything happen quickly and smoothly. We are so happy with our experience in working with her and the care we leased, and will definitely look to work with her in the future. Thank you!!

Cmo-masters

3 de ene. de 2016

My sales man David was unbelievably helpful and went way beyond to make my experience buying a new Volvo a great one. The manager Nick was also very easy to work with, the whole team was very enthusiastic answered every question I had, they made me feel like I was a very important customer. Suburban Volvo really knows how to take care of their customers, I recommend this dealership to anyone looking for a top notch vehicle.

mother_of_2

28 de dic. de 2015

All of the people there were so friendly to me. Jhin is incredibly outstanding to work with, so knowledgeable about the vehicles, and answered my repeated questions with a lot of patience :) I am really enjoying my new V60, and am learning new things about it every day! This is definitely the classiest, most high tech vehicle I have ever owned. I would like to extend a BIG thank you to Jhin for making this such an awesome experience!! Good bye to high pressure car salesmen; I'll be back to see Jhin when my lease is up!!

EricCarver

24 de dic. de 2015

Highly Recommended - Tiffany was the very best. She was great to work with and very patient. She answered all my questions and followed-up on everything. She was the greatest and I would highly recommend her. She is the Best!!!!

Natrose123

21 de dic. de 2015

Over all I had a great experience & left with the car of my dreams! I couldn't be happier. Jhin was outstanding & incredibly knowledgable. Thank you Suburban Volvo!

lauriekg

19 de dic. de 2015

Everyone was nicer and helpful at Suburban Volvo but Kelly Ashton takes the cake. She had me in her book of customers to call when it was time to get out early from my previous lease and did what she could to get me a car with even a couple more options than my previous Volvo had, and it was the same price. Kelly is so excited about the car that it makes it difficult to turn down her recommendation. She is very knowledgeable about cars and what you should consider when shopping for a car. Nothing was a problem for her, and she bent over backwards to make it convenient for me to do my new car pick up when I took my other car to service. One of the keys were misplaced so Kelly mailed it to me so that I wouldn't have to make another trip out to the dealer. I would definitely use Kelly as a sales associate again when I'm ready for my next lease.

rajiv91

16 de dic. de 2015

David Viau is the go-to guy if you want a hassle free purchase. He is on top of his game and very professional. I will buy all my future vehicles from him only! Thanks

Volvofan

11 de dic. de 2015

We came in looking for a car that wasn't there anymore thanks to some out dated Internet info. Gayle and others searched everywhere for it, and did find the date it sold. Though that car wasn't there they helped us find a similar vehicle with the features we wanted. The whole process was pretty smooth, only minor confusion on communication which was just as much our fault. Would definitely go back for my next car.

Volvoguy

7 de dic. de 2015

Stacy Byrnes is great to work with... Knowledgeable, thorough, professional and personable! If she didn't have the answer to a question, she researched the answer and got right back to me... No sales BS! Can highly recommend Stacy!

Loyal Volvo customer

2 de dic. de 2015

Suburban Volvo was my first choice. David V provided excellent customer service, made the car buying experience very pleasant and quick for me. His knowledgeable, efficient, friendly,customer oriented approach made my trip to the dealer very productive and I got the car I wanted within my budget. I highly recommend him for anyone looking to buy a Volvo.

Michelle9498

19 de nov. de 2015

The transaction was seamless and I feel like s hit a very good deal on the car. Staff was helpful and great to work with.

Julieg

15 de nov. de 2015

We purchased a previously owned XC60 from Suburban Volvo. I normally buy new, so this was a first time for me, David V was very helpful and reponded quickly to my emails, phone calls. He was very knowledgeable. i did have to bring the car back for cosmetic work- the previously owner smoked and the car smelled and there was some burn damage to the interior, in addition, there were surface scratches that were easily removed. All in all. I would recommend this this dealership. Volvo stands behind its word, work and reputation.

ddj3us

7 de nov. de 2015

Kelly was extremely helpful and knowledgeable. She made our experience with Volvo easy and enjoyable. We know that we will be able to call on her for help at any time.

RLM49

6 de nov. de 2015

Kelly is enthusiastic and knowledgeable about her products. She responded to my inquiries promptly, and made the buying experience easy. Dealer made sure I received a new promotion even though I had already agreed to purchase.

Carmen DeMarco

2 de nov. de 2015

Bill Burston has been very helpful to me in 2007 when I purchased my car at Suburban Volvo, and this year, while looking for another car, I went straight to Bill. He understood exactly what I was looking for, and found the perfect car for me the same day. I don't think I will ever go anywhere else but at Suburban Volvo, and I hope Bill will still be around when it will be time to look for another car in the future. Thank you!Carmen DeMarco

M.Putz

1 de nov. de 2015

Mike Path, Jhin Hur and the Suburban Volvo Team are EXCELLENT!! Fantastic vehicles, Fantastic Service, Fantastic everything!!

Eddie & LaDonna

25 de oct. de 2015

My husband had an appointment to test drive a used Volvo SUV for me , but upon arriving someone else purchased the vehicle. He was upset, but to our surprise Dave Viau our salesman and James Zelenak the used car manager were able to locate an XC90 within a matter of minutes. Mr. Zelenak was open and honest about the issues with the vehicle and explained everything in detail. Dave showed me all the bells and whistles and I'm a happy wife with a vehicle I just adore. The service was excellent and professional. The paperwork and plates were done in less than an hour on a beautiful Saturday morning. I will be returning again. Thank you Dave for all your help

Dog friendly

19 de oct. de 2015

Honest people to work with. This is a most impressive quality about this dealership. Lead by a caring manager. Kelly is a terrific salesperson as well as all staff are there to assist.

g.fieger

13 de oct. de 2015

To Whomever This May Concern:Jhin was fantastic to work with. I am thoroughly pleased with the customer service I received from Jhin, and the entire Suburban Volvo Team. Thank you for making my experience at Suburban Volvo a fantastic one. I remain,Very Truly Yours,Geoffrey N. Fieger

tim123

11 de oct. de 2015

After my recent experience with Suburban Volvo, I will NEVER step foot in the dealership again. I brought my XC70 in for a repair and was helped by Dan Curmi. Dan lied to me about when my car was actually in the bay getting fixed and tried to pressure me into a repair that they were trying to way overcharge me for ($700 to replace a battery and wire that I got fixed at a different place for $250 the difference in labor was $52 at my mechanic or $388 here). They did make a repair to my car that my mechanic couldnt do because he didnt have the software to program the part. That repair cost me $426 in labor. After the repair I researched and found out that the repair is only a 2-hour job, yet I was charged for 3.7 hours. Mike Path & Steve Hough (Sales Manager & Service Director) were helpful after the fact and reimbursed me $200 for the overcharge of the repair that was made and apologized and admitted that Dan and the tech were trying to overcharge me by $275 of labor for the battery. Had I done both repairs as written up by Dan I would have paid $1450 for repairs and would have been overcharged $487 or 3 hours of labor, double what the labor cost should have been. They were trying to charge me for 6 hours on a 3 hour job.After speaking to the management of the dealership for an extended period of time, it sounds like they believe Dan just made a mistake in the estimates of my two repairs. I dont believe that to be the case, I think he was very aware that he was ripping me off and I think the lies he told me about when my car was actually getting fixed was an attempt to pressure me into an expensive repair. They did admit that the service people work on commissions as do the techs, so there is a motive to overcharge.Side note Dan emailed me some info that I requested during the repair process. When I received my final bill after the repair I noticed that my email address was off by a couple of numbers. It was in the system correctly when I came in for repair, but changed after the fact. I think Dan changed it so that I wouldnt receive a survey from Volvo HQ?I wouldnt go here to get your car serviced, but if you have to do the following to protect yourself:1.Get a full written estimate and make sure it breaks down how many hours of labor and the cost per hour (their current estimates only have a total for labor, no breakdown)2.After getting the estimate ask them to send you a copy of the estimated repair time from the software that they use, I believe its called All Dealer or something like that. Its a software program that they use to determine how much to charge for labor. It should give a range for how long it should take to repair your car. This is how I caught them. Another mechanic showed me that the repair was 2 hours and they tried to charge almost 4.3.I would also call a different mechanic with your estimate in hand and ask how much they would charge for parts and labor for the same repair. Make sure you find out how many hours they would charge you and if its much different than what the dealer told you, question it and go all the way to Mike Path or Steve Hough for confirmation of the charge.I hope this review helps somebody out there. I dont think that I just happened to have some bad luck on my visit. I believe the service department is unethical and this has been happening for some time.

GaryV

9 de oct. de 2015

We never contemplated buying a used car from a Dealer, but the price of the used BMW X5 seemed very competitive, we arranged to view the vehicle and met Stacy Byrnes, she was great to deal with, made our experience very pleasurable and enabled our decision to purchase the great one owner vehicle through Suburban Volvo. The finance team were great, the process was very simple and they secured us a great rate. The vehicle has been great since the purchase and we have been contacted by Suburban to follow up and make sure we have everything we need... a really great service throughout.

DAC

7 de oct. de 2015

I enjoyed purchasing a new Volvo XC60 from Kelly Ashton. She understood my needs and knew how to get the deal concluded. Kelly was knowledgeable of the car and patient in acclimating my wife and me to it.

JSM

5 de oct. de 2015

My wife and I had been in the market for some time, looking specifically for a newer used Volkswagen Passat. Sifting through the major dealerships new listings each morning, we were losing hope, when one morning the wagon came up at Suburban Auto Group, Troy. Mind you I live in Homer, a close to two hour drive. I did everything over the phone, dealing directly with Jhin Hur, who had the car waiting when we arrived, close to an hour and a half late, five minutes before they closed. Jhin was an absolute professional, who made our experience the best i've ever had at a dealership. I would absolutely recommend buying a car from the Suburban Auto Group. They have anything and everything and committed sales professionals who work late to get your deals done when you need them done.

Returning to Volvo

29 de sep. de 2015

Suburban Volvo of Troy is an excellent place to buy a vehicle and not a bad place for your kids to play!

Dr. Hemlock

25 de sep. de 2015

Just bought a Volvo from Jhin Hur at Suburban Volvo. Jhin made this so easy....he knows his cars and followed through on every question I had. Just a great experence.

celeste

25 de sep. de 2015

Kelly Ashton did an outstanding job from my first time in the front door and the delivery of my new Volvo. She had excellent knowledge of the car and was very good explaining all of the new technology. And, I have fallen in love my new Volvo S60!

Greek$

24 de sep. de 2015

Thanks to the entire team for making this car buying experience AAA+! Thanks David, James, and Nick!

Zoltan Varga

22 de sep. de 2015

Ben Hilgendorf was my service adviser, very polite and knowledgeable service person. They did a complete one year service maintenance service,(oil change,tire rotation, set maintenance reminder),and did a wheel alignment in addition. On top of that since it was a Saturday the dealership serves lunch for customers. All in all it was a good experience at a car dealership

hayesjdr

15 de sep. de 2015

Jeff Martin, in service, was absolutely awesome. He listened to all my concerns and addressed them. My AC was fixed under warranty and the 30k maintenance was performed, even though the four years from date of purchase had expired. All the software updates were performed. Dealerships do everything in their power to weasel out of paying for any sort of repair, update or perk. Jeff made me feel like he did everything in his power to take care of me. I try to avoid dealerships - this experience will make me go back.

New volvo guy

12 de sep. de 2015

Just bought an S60 from Kelly Ashton at Suburban Volvo. It was a great experience. She has extensive knowledge of Volvo's and was able to answer all my questions during the test drive. During vehicle delivery, she set up my XM radio and Volvo on call. She went the extra mile to make sure this was an exceptional buying experience. Will definitely return here when my lease is up!!

J. Berger

9 de sep. de 2015

I worked with Kelly Ashton and purchased a new Volvo. The purchase and after-purchase experience was great. I enjoyed working with Kelly and the team at Suburban Volvo. All of the features were shown and explained and the car is great!

jcprice

3 de sep. de 2015

Stacy Barnes at Suburban Volvo, in Troy, Michigan, did a phenomenal job in securing my new Volvo XC90. She was very knowledgeable and helpful in reviewing all of the new "bells and whistles" in the car. She seemed to know just what I wanted in the car - and indeed, it has everything I wanted. I'm looking forward to enjoying this automobile! Thanks, Stacy, for a job well done!

Bob T.

25 de ago. de 2015

Two weeks ago, I had to buy a new car very quickly when my 2006 Ford Fusion with only 172,000 miles had the engine die without any warning lights or indicator lamps signaling any trouble. So, I had owned Volvos before and I went to Suburban Volvo to see a new Volvo S60 they had on the lot. I got an email from Bill Burston after I checked out the car online and indicated I was interested. I told Bill my predicament and within a few days, I had a new Caspian blue Volvo S60 T5 with the Premium package. Just what I needed and wanted. Bill was a terrific salesman. No hard pitch, just good information and great service during the whole process. I'd recommend Bill to anyone looking for a good salesman.

MERLIN TAYLOR

23 de ago. de 2015

I went to suburban Volvo for a XC60 Sports Utility. It did not take me long to leave with one. Salesman Bill Burston was great! He made sure my wife and I were completely satisfied. It was our first time there and it will not be the last.

Love my V

19 de ago. de 2015

Had my Volvo S60 in service for a recall. I was greeted by Alonzo and kept appraised of the service. Service was completed in about an hour. Very pleased.

Jack

17 de ago. de 2015

Bill Burston is the best! He is so easy and honest to work with.

MMcNeely

15 de ago. de 2015

I bought my first Volvo ever from Stacy Byrnes at Suburban Volvo and it was a great experience. I know that purchasing a car, let alone a used car, can be a daunting task for many of us but I can honestly say that Stacy and the Suburban Volvo staff made it painless. I ran into some issues outside of purchasing the car but Stacy was able to be patient with me and help me along in making sure I got the vehicle that I wanted. She even came in on her sick day in order to make sure that when I came to pick up the car that everything went smoothly. Needless to say, this won't be the last time I purchase from Stacy and from Suburban Volvo. It was well worth the over an hour drive. Thanks!

fastglenn

12 de ago. de 2015

Suburban Volvo no question is a full service dealership that does everything necessary to make you feel "special". I was offered $5K more for my trade in, plus a great deal on my new purchase. I recommend Bill Burston and Surburban to all car buyers!!!!

Bruce

3 de ago. de 2015

Jhin was courteous, patient, and very knowledgeable of his product.He made this buying experience pleasant.I will definitely recommend him to others looking for a new or used vehilce

J&MW

29 de jul. de 2015

We lost our beloved parked 2006 XC70 to a driver who 'dropped her cell phone'. Heart broken, we began the search for a replacement. After visiting several dealerships, we found our new love at Suburban Volvo - a 2009 XC70. In the process we also found our new #1 go to dealership!!!! Everyone involved in our purchase was a sheer delight to work with!!! Bill Burston, our salesman and 'new best friend', went 'above and beyond' to make us happy!!! We were treated with respect and got a very solid car for a very good price! We absolutely LOVE our 'new' car and plan on many more transactions with Bill and with Suburban Volvo!!!! Need a new or used car? Do yourself a favor visit Suburban Volvo and ask for Bill Burston!!!!

lwhite

28 de jul. de 2015

Stacey was one of the best salesperson I had ever had. There was no pressure to buy and she knew the cars like they were her own. I also loved the dealership. They stand behind the cars they sell. I will for sure bring my car back for service or just to visit. Thanks again!!! Love my car!!! Laura

Maria

21 de jul. de 2015

Jhin stand me an excellent person has the ability to listen to all the needs that a customer is very patient he showed me every detail of the car and explain precisely the operation thereof

SteveA

17 de jul. de 2015

Jhin is the most knowledgable and energetic person I have ever had the pleasure to work with in purchasing a carHe was also very patient and anticipated my needs and listened very carefully.Service is excellent as well and confinues to exceed expectationsSteve from Grand Rapids

DRZ

14 de jul. de 2015

Bill Burston was great!All of the people handled the purchase easily and quickly. This is my third Volvo from Suburban

Kelly13

9 de jul. de 2015

I recently leased the S60 from Stacy Byrnes who was the consumate professional! She took wonderful care and listened to what was important to me and made the deal happen that same night!

Julie

6 de jul. de 2015

The customer service at Suburban Volvo was excellent. The Sales manager and Finance manager were professional, courteous, and informative. I love my XC-60! Thank you!!

Service during vacation

4 de jul. de 2015

Thank you to Benjamin and Dave for helping service my 2013 xc90 for 20,000 mile service. Coming from out of state you made it easy and quick! Thank you!

She

1 de jul. de 2015

Tiffany Pope assisted my husband and I with our 2015.5 Volvo XC60 purchase in May, 2015. She is knowledgeable about the vehicle, and she even sat in front seat to set up our Volvo On-Demand and transfer of the Sirus Radio. I would highly recommend Tiffany Pope as she is definitely outstanding!!

LeoT

29 de jun. de 2015

I bought a Volvo V60 and Kelly Ashton made my experience very easy and stress free. She sat with me explaining to me all the features of the car and even took time from her birthday golf outing to get me information about the car. It is obvious she loves Volvo and has a passion for them. It was the best dealership experience I had. Could not be more happy with my purchase.

Ranger1090

23 de jun. de 2015

We had a great experience in buying our new Volvo XC60 from Surburban Volvo. The staff was friendly and appreciative of our business. Specifically, Tiffany Pope, whom assisted us in choosing the right vehicle for our needs. During our first visit, she came out and greeted us with a friendly face and asked what we were looking for. She directed us to several XC60s and gave our space to think and look at other potential vehicles. We left, but she followed up and kept us up-to-date. When it was time to buy, she provided us the information we requested and then some. We appreciated her courtesy and assistance. We will definitely return to Suburban Volvo for a second vehicle! GA

Venkat

22 de jun. de 2015

I was searching for a used car. Visited several dealers. Finally met Bill Burston at Suburban Volvo in Troy. Bill is exceptionally fast. He finalized the deal in 30 mins and I got the car in 2 hours. I was really amazed by the quick and reliable service.

Kevin and Christine

14 de jun. de 2015

My Husband and I had been searching out a used Mercedes ML350, We had been considering traveling out of state to purchase the vehicle we were looking for as we were not finding what we were looking for in MI, when Cars.com lead us to exactly what we were looking for at Suburban Volvo in Troy Mi. We were connected with Sales Associate Tim Pieprzyk, He was able to give us a best price quote, we set up a 10am meeting the following day to see the vehicle. Suburban Volvo handles registration, plates and tags on site, very convenient. We were on the road with our new vehicle in less than 2hrs. Our experience was excellent, Tim is very personable and was a pleasure to deal with. I'd recommend Suburban Volvo of Troy to anyone looking for a hassle free experience.

Jane S.

4 de jun. de 2015

Professional and easy experiences both in the purchasing and service dept. I love my XC60 and highly recommend Suburban Volvo!

VRC

1 de jun. de 2015

This was our first visit to Suburban Volvo. Over all it exceeded my expectations. Stacy took a good deal of time with us and made us feel free to explore several options in pre-owned vehicles. We never felt rushed even though it was a Saturday. We purchased our vehicle that same afternoon and would highly recommend this dealership to friends and family.

Frank B

31 de may. de 2015

I went to Suburban Volvo to turn in and renew a leased XC70. My experience was great and I love having a friendly dealership close to home. Bill Burston addressed all of my concerns and was vey helpful.

Garry P.

31 de may. de 2015

My wife and I went to Suburban Volvo on May 27, 2015 as we decided to buy the 2015.5 Volvo XC60, and Tiffany Pope had waited on us during our initial visit a few days prior. Tiffany is very professional and knowledgable about the XC60 we purchased. She did an outstanding job with making the buying process easy. Tiffany even sat in the front seat with me going over all of the features of my new SUV, and she was also very patient with all of the questions I had. I would definitely recommend my family and friends to Tiffany if they were in the market for buying a Volvo.

Bert R

27 de may. de 2015

I recently purchased a Volvo XC70 from Suburban Volvo -- my first Volvo and my first experience with Suburban. My salesperson, Kelly Ashton, made the experience easy and very pleasant. I like that she set aside an hour to acquaint me with the features of my new car and has been available as follow-up questions arise. I would definitely recommend Kelly and Suburban to any friends looking for a new Volvo.

Victoria

23 de may. de 2015

My experience at Suburban Volvo was very pleasant. Stacy made us feel welcome and took much time seeing that our needs were met. it was obvious that she enjoys her work by the time and attention she gave to us. We purchased a pre-owned Volvo from her and would do so again.

Erick

10 de may. de 2015

outstanding service...worth the drive from Port Huron, 60 miles away.

luda t.

4 de may. de 2015

Bill Burston provides an Outstanding service !!!!! volvo is the best car, thank you!

Daniel B.

30 de abr. de 2015

I leased my most recent Volvo with Bill B. at Suburban Volvo and it was without reservation the best process I had experienced in 35 years of owning, buying and leasing cars. I have over the years moved over to leasing cars with the help of a thrid party broker to avoid having to deal with the typical sales/leasing process at dealerships. Well, Bill helped me to literally cut out the middle man. Bill understood what we wanted and that we, myself and my wife, have very busy schedules. As much as I respect the fact that dealers are proud of their dealership and company, we just do not have the time to drag ourselves back and forth multiple times to make a deal for a car. Bill got exactly what we wanted and at a price that we could agree after one in-showroom visit and 1 phone call. We showed up the beginning of the next week and he was ready with the car, the paper work and everything. The support staff at the dealership also worked well together and they have gotten rid of (or it appeared to us the customer) the old heirarchy of salesperson, director of sales and finance person. While we dealt with different people in all 3 of those areas, they were a unified team dedicated to working with us and understanding that we needed to make a deal and not haggle or be hassled time-wise. One slightly critical issue we have is with the dealership facility itself. It is a little tired and can use some updating to help serve its customers a little better, but that is not in the control of the people we dealt with and Bill B. and Mike P. and Chris were OUTSTANDING. Business transactions, good or bad, are more determined in its success by the people you work with: IE are they knowledgeable, professional and work with you and your needs? In this case 1000% YES. A Volvo purchase or lease can be a little scary, the brand has been owned now by three different parent companies over the last decade or so; European, American and now Asian owners, but we see many of the same people have remained at this dealership throughout those changes and they have worked hard to keep our business and loyality. This says a lot to us. But like anyone reading reviews, the "deal" is the thing, and they were able to execute this flawlessly, even with brand ownership in constant chaos and change. Buy or lease there, you will not be sorry!

Angie T.

28 de abr. de 2015

I just purchased a Volvo s60 from Suburban Volvo. My saleslady Kelly Ashton treats her customers with the greatest respect and really listens to their every need. She had the patience of a saint to sit in the car with me and go over all the "goodies" that are on the car. This is very important to me who is somewhat technologically challenged! Kelly also calls to see if I have any questions concerning the car. She is never pushy and allows the customer to take his/her time in making a decision. I first leased a Volvo from Kelly 2 years ago and was so impressed with everyone at Suburban that I couldn't imagine going anywhere else. I would also like to compliment Mike Path, retail operations manager, and Chris G. who handled the finances. Everyone is friendly and informative. Thank You Suburban Volvo team!

DLaB

20 de abr. de 2015

The minute I walked into the dealer the salesperson treated me like royalty. I typically don't have much time so 5 minutes after I arrived it was great I was test driving a volvo. When I returned we talked about the price and within a day made an agreement and was driving my new car. The finance person was very patient while I called for an alternative loan quote from my credit union. Well Volvo's rate was much lower. Totally please with the salesperson, staff and the volvo vehicle.

Malinda.K

16 de abr. de 2015

During my initial visit at Suburban Volvo, I was interested in leasing a vehicle. The service there was great and I could not have been happier with Kelly. She introduced me to a 2015.5 Volvo XC60. She showed me all of the features and literally sat in the car with me while walking me through the navigation features. Kelly showed me how a Volvo is made and what makes it so safe. She is one of the reasons why I fell in love with a volvo. However, after a few weeks of looking around at other vehicles, I decided to avoid the leasing process and just purchase a used vehicle. Throughout searching at other vehicles, I still really loved the Volvo. So, I decided to look for used XC90 Volvos. Why the XC90 over the XC60? Well, purchasing an XC90 was a lot more affordable for me than the XC60. Plus, I was having a difficult time finding a used XC60. After 2 weeks of looking for a used Volvo XC90 that fit the criteria that I was looking for, (under 100k miles, leather seats, moonroof, etc), Suburban Volvo had just received one. I emailed Kelly, she gave me the information on the vehicle and that weekend, I went in to look at it. The vehicle had only been there for 4 days. I took the weekend to think about the vehicle and to actually decide if I wanted it. Of course, I was in love with it. Monday morning, I called Kelly and told her I'll take it. The service that Kelly provided along with all of the people I had worked with was phenomenal: Chris helped me with all of my finances. He was very straight forward and did whatever he could to fit your budget and interest. Kelly will definitely take care of her customers. I am so appreciative that I had the opportunity to work with her. I will definitely be her loyal customer for all my future Volvo purchases. Thank you Kelly!My Volvo XC90, even though used, is in great condition. I have received so many compliments on the vehicle, and it is a vehicle that I feel very safe in. Each day, I am learning some new feature on the vehicle, and it just makes me love the car even more.

Car Buyer

16 de abr. de 2015

It was a pleasure to work with Jhin Hur as my salesperson. He is personable, organized and intelligent. He went above and beyond to assist me in making the right purchase, and provided excellent service throughout the entire experience, including after the sale. I highly recommend him.

Worth the Drive to Suburban Volvo

14 de abr. de 2015

My purchase experience with Suburban Volvo was very positive. My used car purchasing experience began with me researching the best and safest used car for my two daughters. I found a specific vehicle that I was interested in at Suburban Volvo and I made an internet inquiry. My email was followed up immediately by Tiffany Pope. I was reluctant to visit Suburban Volvo because it was over 75 miles away from where we lived. However, I read the dealership reviews of past customers and decided it was worth making the trip to see a USED XC 90. Tiffany had been in constant contact with me, answering the many questions I had about the car. She answered them accurately and promptly. Tiffany worked with us to ensure that we were satisfied with the purchase price of the car. I appreciated Tiffany's style of salesmanship. She was professional, knowledgeable, and thorough. In addition, I did not have to deal with the "hard sell tactics" that I had experienced from other dealerships. Seeing that the original used sticker price was not over the Blue Book Value, and that Suburban Volvo was still willing to do some slight negotiating, spoke volumes to me. We were very happy with our decision to purchase the used XC 90 for our daughters.After owning the XC 90 for less than three weeks, the power steering gave out late on a Friday night, as my daughter was driving our XC 90 with my husband. The XC 90 needed to be towed and was not drivable. Needless to say, we were frustrated, especially having owned the XC 90 for such a short time. I wrote Tiffany an email, describing what had happened to us, knowing full well that we purchased the used XC 90 "as is". The following day (a Saturday), I received a phone call from James, the used car sales manager. I explained my frustration and immediately he offered to have a tow truck come to our house (75 miles away) and tow it back to Suburban Volvo. James said he would fix whatever problems there were with the XC 90. James arranged and had a tow truck from TROY tow our XC from Okemos that day. I was so impressed and grateful. James, the used car manager, put me in touch with their service manager, Jeff. Both gentlemen did an excellent job communicating the problems that needed to be fixed on the XC 90 and the timeline in which our car would be done. Nowadays it is hard to find such excellent customer service. I believe that the majority of car dealerships would not have done what Suburban Volvo did for us. We are grateful to Tiffany, James and Jeff. This experience could have soured us on Suburban Volvo. In fact the opposite happened. This experience will make us repeat customers. We have our XC 90 back and we are very happy with it. Our daughters love their XC 90 and we are confident that we purchased an excellent, safe, reliable car from Suburban Volvo.Thank you Tiffany, James and Jeff for making, what could have been a used-car-buying nightmare, into a very positive experience. We will be back.The Baker Family

Cheapguy

9 de abr. de 2015

Kelly Ashton was outstanding during the purchase of my vehicle. She was very helpful but not pushy in describing and explaining the various purchase options and was very patient in dealing with my indecisiveness as far as the purchase was concerned. She was very efficient and expeditious in the transaction and very accommodating in dealing with my busy schedule. I will definitely recommend her to anyone in the market for a new or used vehicle. I've purchased many vehicles and dealt with many sales persons and Kelly was one of the best!

Elizabeth O'Toole

7 de abr. de 2015

I just purchased a Volvo XC90 from Kelly Ashton at Suburban Volvo and it was a simple, smooth, pleasant transaction from the first call to driving off the lot in my new car! Kelly was truly a delight and extremely knowledable in literally every facet of every car my husband and I looked at. I look forward to coming back for my next car in a few years. Thank you for the excellent service, Kelly and also Chris in finance!

Suomela, Scott 1

6 de abr. de 2015

I worked with Kelly Ashton. I was just coming in to look around. Kelly saw me and asked if she could help. She listened to what I wanted then showed me a few cars to consider. My car was almost over on miles. She was able to work with the finance manager Chris. They then came up with a plan to get me out of my old lease and into a new Volvo. The price was perfect and I love my new Cross country. I am going g to tell everyone about Kelly and all the great people at suburban Volvo!

Dizzy

4 de abr. de 2015

I was getting a "Time for scheduled maintenance" message indicator on my instrument panel. The warranty manual states " The warranty starts on the date the vehicle is sold/delivered to the first retail purchaser or put into service, whichever occurs first." How does the free maintenance pgm on new Volvo vehicles work? I paid $ 89.00 for a oil change and filter and inspection at Suburban Volvo of Troy Mi with my car mileage at 3500 miles and in service for a year. Dealer told me the maintenance light warning light is set at the factory not the dealer,they can just turn it off until the next year warning,so the my car is out of sync by 5 months each year when maintenance comes up.

Happy Buyer

2 de abr. de 2015

Had a great buying experience at Suburban Volvo in Troy, MI purchasing a certified used car - my first dealer buying experience and it all went very well...I would recommend Sales Representative Bill Burston who was very helpful and personable - very honest throughout the process and easy to work with...enjoying my new car!

T/A

1 de abr. de 2015

My wife and I knew we wanted to purchase a Certified Used XC60. We were put in touch with Kelly Ashton at the Suburban Volvo Dealership. Having our wish list in mind, Kelly kept us appraised of several XC60s as they became available. She stayed on task until the the right car came in. Kelly was attentive to every detail and ensured that the entire transaction went well. We would certainly recommend Kelly for your Volvo purchase.

Wei

30 de mar. de 2015

We had a good experience at Suburban Volvo. Our sales agent Kelly was very knowledgeable and friendly, she answered all my questions and helped us to get the right car. We are very satisfied with the car and the customer service.

Teresa Taranta

30 de mar. de 2015

I just leased , for the second time, an XC60 Volvo from Kelly Ashton, she is the best. Kelly is very friendly, helpful and professional. She answered all my questions about the new features in the car, including getting the electronics set up to personalize the car to my liking. Furthermore she contacted me as a follow up in case I had other questions. The leasing experience was completed in a very positive way, and my next car will be another Volvo. I don't want to forget Chris for his kindness and his professionalism. I would highly recommend Kelly and Suburban Volvo.

Furnituremaven

26 de mar. de 2015

Tim Pieprzyk was extremely knowledgeable and patient in helping me through the selection process and then walked me through setting up all the options after the sale. James was great handling my trade-in and Chris in finance helped me make the necessary finance and warranty decisions.

Yvette

23 de mar. de 2015

I highly recommend Sales and Leasing Consultant Tiffany Pope. I was in the market for a slightly used Volvo with an outstanding warranty, and she tailored the perfect S60 for me within my requirements. Finance Manager Chris Golembiewski was also able to arrange the best financing plan for my needs.

Mike

18 de mar. de 2015

James the used car manager was great. Very knowledgeable. He sat down and explained everything, gave us options and was very personable. I would definitely recommend him. On the other hand, Kelly is just scattered. She couldn't sit down for five minutes with us. She would buzz by and say I need this or I'm waiting for that or I'm I'm sorry it's taking so long. She called me two days before my appointment and asked if I was comming in then remembered "oh ya, it's the wrong day". It was the same when we purchased our other car a few weeks before. It took forever to buy a car. All day. I have no idea why I went back to her. Actually another sales person, Jhin Hur spent more time with us then she did on both of our visits. I like the dealership and will use them again, just not Kelly. Next time I will use Jhin.

jason

13 de mar. de 2015

This is my 2nd Volvo, but the first one purchased here. However, they did all the maintenance on my first Volvo.I have found the knowledge of the service staff to be very helpful and on target in taking care of getting a "new" used car and things I should consider doing for the longevity of the vehicle.This was my first experience with the sales end of their business...and I found Kelly Ashton to be up to what appears to be their standard in working with me and helping me by explaining the differences in the cars they had, which is important in purchasing a used vehicle.

Slucaj

9 de mar. de 2015

I had the wonderful opportunity of working with Mark who made the experience very easy. Mark went above and beyond to make sure everything went smooth and I was completely happy with my purchase. I would highly recommend Mark and this dealership to anyone looking to make a purchase in new or used vehicles. Everyone was very friendly!

Alex

7 de mar. de 2015

After a day of dealing with rude people while trying to buy a car I finally came across Bill Burston at Suburban Volvo. Most the other dealers made me go find a sales person myself but Bill made the long walk outside to see if I needed anything. He was the nicest person I had met all day and was so very helpful and still is today almost 6 months later. After leaving the dealer and finalizing my purchase on my s60 t5, my Maf sensor failed and I needed to take the car back for repair not even a day after purchase. Bill made sure my car was fixed at no cost to me. I have since taken my car back to suburban Volvo a few times for service. Every time I have had the pleasure of dealing with Jeff(his last name escapes me). He acknowledges the fact that I know a few things about vehicles and proceeds to talk to me like a real person. I've never once felt like he was talking to me like im an idiot like dealers tend to do. He always has a tip for maintaining your vehicle. Also he knows his way around a repair estimate and is definitely the person to talk to when taking your vehicle in for repair. Best experience I have had while dealing with a dealer and I've been to many. I fully intend on having my vehicle maintained at suburban Volvo so I can return the car to Bill in a few years and buy another car from him.

None

3 de mar. de 2015

Tiffany Pope sold me (leased) my 2015 Volvo S60. She makes the process and delivery easy.

David G

3 de mar. de 2015

I recently purchased my pre-owned XC-60 from Tom Young with Suburban Volvo with the assistance of Tiffany Pope. Im very appreciative of working with a Sales Professional(s) that respective of my time, that were very knowledgeable about the product and moved the sale process seamlessly. With a very compressed schedule the vehicle was prepare & deliver the car quickly. This is a excellent dealer and I highly recommend them to anyone interested in buying a Volvo.

auburntigerinmi

23 de feb. de 2015

My experience in purchasing a vehicle was made easy and stress free by the professional service rendered to my wife and I by Mark Naeyaert. Mark is truly a class act, and professionalism is second to none.

Thomas

21 de feb. de 2015

Stacy Byrnes, Chris Golembiewski and James Zelenak embodied Volvo's commitment to customer service and professionalism. They worked tirelessly to ensure that the vehicle I wished to purchase met my expectations. and for that reason I will continue to hold this dealership and it's personnel in high regard.

Maria Baltarowich

21 de feb. de 2015

I have had Tiffany Pope deliver two XC60's to me over the past three years. She goes out of her way to make things easy and convenient for me.

MCL

16 de feb. de 2015

Recently I purchased a Volvo S60 at Suburban Volvo. Stacy Byrnes did an excellent job explaining the available options, the technology and pricing. Great follow up. When you buy a luxury car you expect that you will work with a knowledgeable professional. Stacy is that type of professional. I received good information. I live 70-75 miles from Suburban Volvo. The Volvo dealer where I live had only a handful of 2015.5 S60s at the dealership. Suburban has as many 2015.5 S60s in inventory as almost all of the other Volvo dealers in the state combined. My wife and I drove down one Saturday to learn about the S60. We spent over 2 unhurried hours on a test drive and learning about the S60, available models and options. When we returned to pick up the car I was introduced to the service rep who was assigned to handle any service on my car and she spent almost a much time reviewing all of the features and settings for each as when I test drove the car. The S60 is a great car. Stacy is a great salesperson and Suburban is a great place to buy a Volvo.

Kevin

15 de feb. de 2015

Both Kelly Asthon and Chris Golembiewski embodied Volvo's commitment to customer service and professionalism. They are what I have come to expect from a luxury car dealership and honestly are one of the key reasons why I will continue to hold Volvo and its staff in such high regard. It's good to know that I can depend on Volvo's staff and it was an abolute pleasure doing business with these two.

DF-WarrenMI

9 de feb. de 2015

I bought a pre-owned XC-60 from Tim in the sales department and the whole process was fast and easy. Tim was knowledgeable and the dealer was able to prepare & deliver the car quickly. This is a good dealer and I highly recommend them to anyone interested in buying a Volvo or any other vehicle they have.

Taryn

6 de feb. de 2015

We recently purchased a Volvo XC60 from the Troy Dealership. Bill Burston was such a huge help in our search for the perfect car. He was very professional in the process and did everything possible to make sure that everything was seamless. I would highly recommend Suburban Volvo and Bill!

jonezh69atgmail.com

5 de feb. de 2015

I would like to mention I had a great experience with my purchase of a vehicle from Suburban Volvo. My sales associate Tim Pieprzyk was dedicated in helping me acquire the purchase of my new Infiniti M35x. He was very polite, knowledgeable and very understanding what I wanted in my new vehicle. Thanks Tim.

Up set Vovlo Owner

4 de feb. de 2015

Service is so bad I had to search for somewhere to vent , I cant believe that this dealership service is so crappy. I've called this dealership over 15 times only to get greeted by a uncaring receptionist who knows before she sends you to service that there's a 70% chance they wont answer the Dam phone ..I have never been sent to a voice mail for a major dealerships service department unbelievable, now when I finally questioned the receptionist I can tell by here attitude this was the norm ...she was not surprised at all....one day she said that it must be lunch time! This is my first Volvo and if this represents Volvo's service it will be my last and I will tell everybody I know to never go Volvo ..I'm really shock at this poor service,,,,,Now for the cherry on the cake ...the Manager Jeff has strung us along telling us he hasn't got to our vehicle yet but it should be tomorrow now a week later he tells us that our vehicle is one of many who got snowed in and there trying to figure how to get the car in the garage YET he told me that the car seems to have some major electrical problems ...how can he determine this if the car is out in the yard covered in snow .....never connected to the analyst computer or anything.....Terrible!!!!! Service don't do it!!

"love my Volvo!"

1 de feb. de 2015

My visit was for a new headlight on my Volvo. I pulled up and asked if they had one in stock. They said they did and would be happy to install it for me at no charge. The service was quick and well done. I really love how fast I was in and out of the service center.

Chris626

26 de ene. de 2015

This was our second Volvo purchase in as many months. The staff is knowledgable and pleasant to work with. Regular service was performed quickly and on a schedule that was convenient for me.

Female Car Fanatic

20 de ene. de 2015

Shopping for cars, whether you buy or lease, has to be the worst experience. Especially as a female who LOVES cars! Hate the car salesmen pitches, hurry buy now offers, or the best one....what does your husband want to spend on a new car??!!...really??!! Well, the team at suburban couldn't have been more responsive to my situation. Car lease up in February. Don't want to haggle price. Walked in New Years Eve at 4pm (after a call indicating there was a lease I would like!) to view a brand new XC60..meticulous and Michael Path cut to the chase..Made the trade in of my old Volvo seamless. Tim, super salesman, and Chris, finance extraordinaire , on deck ready to get auto ready and I had a new car in garage by 630pm! They love their jobs, know their product, and made my New Year a whole lot brighter! That's how you get brand loyalty!

Damikeguy

20 de ene. de 2015

They had just the car we were looking for and the best trade in price.

iamercy

19 de ene. de 2015

I took my Volvo in for a couple minor services - to have the nameplate adjusted and to turn on internet services. Dan Curmi was the service person who I worked with and he was very professional, upbeat, and friendly. He also helped answer my questions and brought in my salesperson to give me a walkthrough of the internet services. I would recommend this dealership to my friends.

VMM

19 de ene. de 2015

The sales and service team continue to be very professional and service oriented. I recently brought my s-60 in for a tire replacement. Dan took my call prior to arrival, had a new tire ready to go and the team replaced the tire quickly. Overall, a high recommendation for the staff and service.

Zoltan

16 de ene. de 2015

Dan Curmi sent an email notifying me of 2 recalls for Volvo XC 60,made an appt,took my SUV in and got it repaired. As usual the job was very professional

Dale E Smith

13 de ene. de 2015

Suburban Volvo is on my 'A' list. Each of the people I met were helpful and genuinely cared about what I wanted. My sales person, Tom Young, was great. Tom did a great after-sale job of showing me the features of my C 70 convertible. I highly recommend this dealership, and 'my' sales person Tom.

Sondra M.

10 de ene. de 2015

I bought a car from this dealership over the winter holiday. I worked with Timothy Pieprzyk. The experience was great. Tim was friendly and helpful. He answered all of my questions thoroughly. I left the dealership feeling like I'd made the best choice. Additionally, Tim has tons of great stories to pass the time :).

Kart

7 de ene. de 2015

Excellent customer service. Never had problem scheduling services with this dealership. I bought my Volvo three years ago from this dealership. And I was pleased with how professional the people were.! I will always recommend this dealership to friends and family planning to buy a Volvo.

JES JSW

6 de ene. de 2015

I had a great used-car buying experience at Suburban Volvo. I got a great deal on a great car. The sales process was pleasant and non-confrontational. My sales person, Tiffany Pope, was very helpful. She answered all my questions forthrightly and managed all the little details very smoothly. I recommend Tiffany without reservation.

tenfootmc1

5 de ene. de 2015

We worked with Jhin Hur and he is the best. We've worked with other sales people at other dealerships, but none even come close to Jhin's professionalism, knowledge of the Volvo lineup, or passion for Volvo vehicles. If you are in the market for a Volvo, I strongly recommend working with Jhin.

Michael C.

5 de ene. de 2015

We worked with Jhin Hur and he is the best. We've worked with other sales people at other dealerships, but none even come close to Jhin's professionalism, knowledge of the Volvo lineup, or passion for Volvo vehicles. If you are in the market for a Volvo, I strongly recommend working with Jhin.

by satisfied customer

5 de ene. de 2015

I bought a 2009 Volvo. Tim Pieprzyk was my sales person. It was my first time car buying experience, I was nervous but Tim was very patience and helpful, he answered all my questions. I was convinced that it was the right vehicle for me and that I made a good decision shopping at Volvo. I would definitely recommend this dealership if some I know wants to buy a Volvo.

WTY

2 de ene. de 2015

This dealer is really nice. I got the XC60 from them. The seller helped me a lot on how to operate the car system. The price is also reasonable. I would recommend this dealer to my friends if they need get Volvo.

WTY

1 de ene. de 2015

I got the XC60. The car is so nice, and the service is really good. The seller helped me a lot to familiar with the car. I would recommend this dealer to my friends if they need the Volvo.

Eric Myers

31 de dic. de 2014

I Bought a used 05 Ford Sable. Great price and great service. Runs great. I would definitely shop there again any time. As advertised, good communication.

iamercy

28 de dic. de 2014

I visited the Suburban Volvo dealership for the first time last month. Tiffany Pope was our salesperson and provided me and my husband with a great shopping experience. She was personable, professional, patient, pleasant, and great to work with. Tiffany followed up with us prior to our purchase asking if she could provide us with more information to help with our buying decision. After our purchase, she has followed up to make sure everything was to our satisfaction. I left the dealership feeling as though I was in good hands at that time and will be during the years I drive my Volvo. I highly recommend Tiffany Pope.

LeoH

28 de dic. de 2014

We just bought our first Volvo here and were amazed by the helpfulness, friendliness, and competence from the personell! We can highly recommend this car dealer, not only because of the safety of the cars, but also because of the great staff!

Sheryl S.

24 de dic. de 2014

As a second time around Volvo Leasee, Suburban Volvo and Kelly Ashton are the best. Kellys knowledge of the Volvo vehicles and NO PUSH sale made the experience very pleasurable. She really took the time to listen to my needs and get me in the right vehicle. Thank you Suburban Volvo and Kelly Ashton ( You have my vote for 2014 Salesperson of the year!)

Connie Lanzisera

23 de dic. de 2014

I just got my sixth Volvo from Bill Burston at Suburban Volvo. What great team. They always help me with questions and take great care of my car and me. I have had superior service for my car in a very pleasant and friendly dealership. I would not go anywhere else. Bill Burston and Suburban Volvo are the best!!

jtperkins

9 de dic. de 2014

It's a shock to hear when your insurance agent tells you that your 25mph accident has resulted in a "total" of your recently leased 2014 Camero. Suddenly you need another automobile. Fast!Soon I felt much better when I found my Cherry Red 2010 Infiniti G37x coupe for sale at Suburban Volvo. If I had been unfamiliar with the Infiniti brand I would have believed the car they showed me was brand new! The price was right, and the service was fast and professional. Actually, I wasn't all that happy with the lease arrangement on the Camero, it was the first time I had leased a car. It was great to work with James Zelenak, Kelly Ashton and Lisa in financing to buy my new car. I love my "new" Infiniti!! Thanks to everyone.

satisfied customer

8 de dic. de 2014

This now is the second used Volvo I have purchased here and it makes me look forward to the third, whenever that might be. Suburban Volvo are willing and able to work with the customer and accommodate the specific needs of the buyer (in my experience).

J_Lincoln

4 de dic. de 2014

I recently purchased a used vehicle through Suburban Volvo. Jhin Hur helped me, as well as a few other gentlemen. Everyone was helpful and honest, which is hard to find at a car dealer. The day I went in was a very busy day, and James gave me a lunch voucher to Shields to make the wait better, rather than pretending it would just be a short wait. Jhin was also helpful and did not make me feel pressured into anything. I would recommend this place to anyone looking for a new or used vehicle.

Audi A8L Lover

28 de nov. de 2014

Bill Burston and his used car manager where great to deal .

Karen R.

26 de nov. de 2014

I am back into a Volvo! My S60 T5 is a dream! I had leased a Volvo XC60 when it first came out in 2010. I went with another vehicle at the end of the lease but missed the quality of the Volvo. I love the experience dealing with Volvo. My saleman, Mark Naeyaert, and the team was great to work with. Truly professional! Thanks for everything!!!

D. Miller

20 de nov. de 2014

I purchased a Volvo C30 R-Design from Suburban Volvo, and Kelly Ashton was the best sales person I have ever worked with in my 33 years of driving Volvos. She was extremely knowledgeable about the product and was able to inform me of all of the features and answer all of my questions. You can tell that she is a pure professional and her enthusiasm shows. The car had been a leased vehicle, and though it was in excellent condition, after taking delivery I noticed that the driver's floor mat was damaged. Kelly contacted me to follow up on the sale, and offered to help me if I had any questions or needed anything. So I let her know about the damage and provided a photo to her. She immediately offered to make it right, and without further prompting she tracked down a full set of replacement mats for my Volvo. This was no easy task, because the C30 R-Design is not a common car. She sent the replacement mats to my home, and I was thrilled. It completed the purchase experience in a very positive way, and I will be sure to return to Suburban Volvo to meet my needs in the future. Thanks Kelly!

MJC

8 de nov. de 2014

My wife recently purchased a used 2007 Ford Freestyle from Suburban Volvo, with only 30,000 miles. In addition to having the vehicle my wife wanted, the dealership offered fair prices on both the vehicle we purchased, and the trade-in on our old vehicle. The Salesman (Tom Young) who worked with us was very friendly, and knowledgeable. Most importantly, he worked with the dealership management to make sure we would be satisfied with the vehicle and price! When it came to the financing, Lynne was also very helpful. We were targeting a specific monthly payment, and Lynne worked with us to match it to the penny! My wife and I are both high mileage drivers, so we each buy new cars every two or three years. This was the best dealership used car buying experience that I've ever had, and we will be contacting Tom very soon to see Suburban Volvo has another vehicle for me!

DizzyFuzzy

6 de nov. de 2014

My Volvo XC 60 had a remote start installed and had a paint defect repaired on the hood under warranty. The whole experience was very professional and Jeff Martin and Dan Curmi in the service area are the bestTheir service customer area is well organized , each service manager has his own area for write ups.Gary Hull the service manager was helpful with Volvo customer care as well.Many thanks,Zoltan Varga

HFH

4 de nov. de 2014

I just got my 4th Volvo in the last 8 years. It is the 3rd one from Suburban Volvo. I will be honest. I had been looking at the market very carefully regarding my next car. I visited and contacted dealerships from other car makers including two very popular German brands. Since I have been dealing with Suburban Volvo for so many years, I had totally forgotten what poor customer service is. It was awful. If you want a Volvo, go to Suburban and ask for Kelly or Mike. They will treat you with respect and make sure you have an enjoyable experience. They gave me an amazing deal on my new S60. The service department is also top notch. They have serviced all my Volvos exceptionally well including the one that I did not get from Suburban.

PCronk

3 de nov. de 2014

Thanks to Jhin and some serious personal service we had a great experience at Suburban Volvo. Suburban made turning in our old Volvo and leasing a new one so easy and painless, we will definetly be coming back when it's time for new one or if something happens to go wrong with our current XC60.

JW Dearing

2 de nov. de 2014

Bill Burston of Suburban Volvo in Troy was everything you'd want in a salesperson: Friendly, responsive, efficient, and thinking ahead of next steps. A fine experience for us in purchasing a XC70.

Carol Kopek

1 de nov. de 2014

I ordered a 2015.5 Volvo XC7O from Sububan Volvo in Aug, 2014. I added so many options that Jhin Hur my sales person could not find one in the United Sates.It was built in Sweden and I picked it up on Oct. 23, 2014. Jhin was very knowledgable about the many features of the car. Both the finance manager and the service department were great.

Victor G

23 de oct. de 2014

Great experience, very helpful. Mark Naeyaert was quick to respond and very helpful.

mattie lewis

20 de oct. de 2014

I purchased a 2015.5 Volvo, I met Tim Pieprzyk, I am glad I chose this dealership for my purchase. I am glad I met my salesman Tim. Excellence Salesman and a genuine person.

GCunningham

16 de oct. de 2014

I just leased my third Volvo XC60 from Suburban Volvo. This time I worked with Chris Golembieski. I have always enjoyed the experience of leasing a car at Suburban, but Chris made it even easier. He brought the paperwork to my office, so I didn't have to take time off. He was very well organized and pleasant to work with. When my wife picked up the car that evening, Chris went over all the features of the XC60. She even learned about features on the previous car of which we were never aware. We are so happy with our new 2015 XC60 It is the best one yet and working with Chris made it the best experience ever.

Julie

14 de oct. de 2014

This was an easy purchase for me since I was trading in an older model and just purchasing a newer model for my car. We worked with Mark and he was very helpful and not pushy -- which is appreciated. I left the dealership feeling like I got a little price reduction, but I didn't insult them with a crazy low price either -- so it seems like it was a win-win. The dealership facilities are very nice as well -- I was able to bring my two younger children and they have a play area for the tikes and free wi-fi for my older son! Thanks for being so customer-friendly.

Corey

7 de oct. de 2014

I recently leased my second Volvo S60 from Suburban Volvo, and I had another great experience with this lease. All employees I have come in contact with have been helpful and friendly, especially Kelly. She has made sure both leases go smoothy.

Kevin A.

6 de oct. de 2014

We recently purchased our first Volvo. Jhin Huir did a fantastic job of providing comprehensive information. He has an unsurpassed passion for Volvo and demostrated extensive depth knowledge of all models and trim packages and was able to readily cite pros and cons of competitor models.

Diane C

4 de oct. de 2014

My first experience with Volvo was outstanding. Thorough and knowledgeable assistance. Clean facilities. Very nice people. My sales person was attentive and explained everything thoroughly.

New & Very Pleased Volvo Customer

2 de oct. de 2014

Tom Young is unique in the car sales industry. He has the patience and willingness to answer questions, and insure his customers make the right purchase. He not only knows his product, he is a pleasure to do business with.

Chris

30 de sep. de 2014

Purchased a pre-owned 2012 Volvo S80 in September, 2014 and had a great car buying experience. We pretty much knew what we wanted when we went in, and Chris Golembiewski and Kelly Ashton did a great job of working with us to find the right vehicle at the right price. Once the deal was closed, Kelly spent an hour with us going over all the features of the vehicle, including getting the electronics set up to personalize the car to our liking. Great overall buying experience.

Lisa B.

28 de sep. de 2014

I was in the market to purchase a pre-owned certified vehicle and had test driven several to narrow down my search according to my budget. There were a few must haves (so I thought); sunroof, rear camera, leather seats and navigation which were non-negotiable. Considering the vehicles in question, I never thought a NEW 2015 was an option; until I engaged in a conversation with my sales agent, Tim, just before throwing in the towel .My test drives and searches was not going so well. Then, I asked him about leasing and he responded with, "What was the first vehicle you had in mind when deciding to buy?" My response, "a Volvo!" And it was at that very moment, when my sales agent informed me that there was a 2015 Volvo S60 T5 AWD minus two of my "must haves" but all of the other amenities and more and within my budget. I test drove my final vehicle, literally and was completely satisfied. Tim was a very patient sales agent which worked in my favor as sometimes I am difficult to please. THANKS TIM P.

Riyad Freij

26 de sep. de 2014

I was very pleased with Mr Jhin Hur, he treated me well, and was very helpful.

Eric David Greenberg

23 de sep. de 2014

I had an excellent experience leasing a volvo xc60 through Kelly Ashton at Suburban.They even let me take a vehicle home for the night because I wanted to make sure I had enough room in my garage. Leasing process was smooth and I was able to turn in my Chevy lease at the dealership. There was an electrical issue with the window and I was able to get it taken care of quickly the next weekend at the service center.

Sarah

19 de sep. de 2014

My husband and I just bought a used Volvo from the Troy Suburban dealership. Mark was amazing! He was very thorough and informative in selling us the car. We were pretty sure we were going to buy the car anyway, but Mark made everything easy and smooth for us. I would highly recommend this dealership. Everyone else was super friendly and polite and the entire process was quick and pleasant. Volvos are the safest cars around and suburban Volvo is the best! Thanks everyone!

Happy Customer

18 de sep. de 2014

Purchased vehicle in record time, in and out within an hour, probably 30 minutes!

Canadian EH!

16 de sep. de 2014

We bought a 2008 Volvo XC 70 from Suburban Volvo in 2010. I was so impressed with the customer service, that I came back to buy a 2012 XC 70. The transaction was a little difficult since I am a Canadian so there is a border to deal with, Suburban has the knowledge to make it a seamless process. All went well and my car is now a Canadian plated vehicle, shipped Monday and plated Tuesday before 1 PM. Bill Burston is very friendly and professional. He showed us all the little bells and whistles and set up the Sensus for metric as required by Canadian DOT. The service department has been very helpful over the last 4 1/2 years and this is very important since it is an international incident for any problems. I have no problem with the long distance service and relationship, I feel Suburban Volvo is more like a group of friends than a car dealership.

Jackie

16 de sep. de 2014

Hands down best car shopping experience ever. This time around I visited many dealerships to compare and look at a variety of vehicles to determine what type of car would be the best fit for me. I actually stumbled on the Volvo lot on my way to another showroom. Several things stood out to me that made the buying experience very pleasant and stress free which ultimately led me to purchase a 2015 Volvo S60! My salesperson, Tiffany Pope, was very knowledgeable and thorough so I understood the benefits of driving a Volvo. After several phone conversations with Tiffany answering all my questions (and I asked a lot of questions) I finally came back to the dealership to take the car for a drive. Immediately I was impressed by the quality on the interior, comfort of the front seats and how well the car handled. Most importantly I never felt pressured by anyone and the entire staff worked together (versus against each other) to make the process go with ease. No haggling on price and the sales manager and finance departments all were helping to make the sale seamless. The best part now is I get to drive around in a really great car! Thank you Tiffany and Suburban Volvo!

Omar

15 de sep. de 2014

Got a great deal and enjoyed the whole experience. Bill Burston is a top notch salesman, taking care of me and my needs, rather than force me to buy something I didn't want.

lilyargas

12 de sep. de 2014

I bought a S40 from Suburban Volvo at 2008. I was very pleased with the customer service all these years. I came back to buy a 2014 S60. The transaction is fast and smooth. People are very friendly. Mark is very professional. When I found the paint supposed to be fixed was not done with my new 2014 S60 properly and brought the car back, Mark took care of it right away. When applied the car loan, Lynne Davidson was very supportive to provide all the closure statement. I also like the car itself - 2014/2015 model is very cool - I just have to figure out how to use all the gadget.

Kyle

8 de sep. de 2014

My wife and I worked with Tim to purchase our vehicle and he was very open and honest. We got a good deal on the vehicle and are completely satisfied with the entire experience. I would highly recommend Tim and Suburban Volvo.

AMJ041513

2 de sep. de 2014

I ended up leasing a Volvo through Tom Young. The experience was a pleasant one as I did not feel as if I was being viewed as potential income as opposed to a person who needed a vehicle. Tom was great. He didn't dismiss me because I am a woman or talk down to me. He spoke to me in a manner that put my 'car buying' nerves at ease and was direct and to the point. The price was right, the welcoming was warm and I believe that salespeople like Tom are one in a million. I would DEFINITELY recommend Tom to anyone in the market for a vehicle. The other staff was quite enjoyable as well, everyone from the very nice lady whose name is currently eluding me that I did my paperwork with to Mr. Michael Path who I spoke with a number of times while I was in the dealership. This dealership breaks all stereotypes that the car business is recognized for - I highly recommend going to visit Tom if you're in the market for a no 'BS' experience when choosing a vehicle.

AMJ041513

2 de sep. de 2014

I ended up leasing a Volvo through Tom Young. The experience was a pleasant one as I did not feel as if I was being viewed as potential income as opposed to a person who needed a vehicle. Tom was great. He didn't dismiss me because I am a woman or talk down to me. He spoke to me in a manner that put my 'car buying' nerves at ease and was direct and to the point. The price was right, the welcoming was warm and I believe that salespeople like Tom are one in a million. I would DEFINITELY recommend Tom to anyone in the market for a vehicle. The other staff was quite enjoyable as well, everyone from the very nice lady whose name is currently eluding me that I did my paperwork with to Mr. Michael Path who I spoke with a number of times while I was in the dealership. This dealership breaks all stereotypes that the car business is recognized for - I highly recommend going to visit Tom if you're in the market for a no 'BS' experience when choosing a vehicle.

Mrs. R. Washington

29 de jul. de 2014

I recently purchased a BMW for Suburban Volvo and everyone involved was extremely helpful. Bill and Mark were both accommodating. Mark being my sales guy, was very professional and prompt in finding me the best financing. He took his time and explained any questions I asked, and made my decision an easy process to purchase. I was given the opportunity to drive the car home for one night prior to purchase and suggested repairs were made before delivery of the car that were not included in my warranty. I would recommend Mark and Suburban Volvo to anyone looking to purchase a new or used car. Good help is hard to find, so if you are looking for Excellent Customer Service Mark is the GUY!

George

17 de jul. de 2014

I bought an 2008 Town & Country Chrysler van from Bill Burston. They had to repair the A/C but were very accommodating by letting me take A Volvo S60 T5 until the repair was complete. That was the first time I drove A Volvo and was pretty impressed! I was glad to get my van back( wife & kids fit better in the van) but Troy Volvo did a good job getting me into a vehicle I needed.

Ann

1 de jul. de 2014

My first experience with Volvo, although my husband has driven them before. The dealership was welcoming and everyone was friendly and helpful. Kelly did a wonderful job and made the process of purchasing a new car, one I find stressful, easy.

KT

26 de jun. de 2014

My car buying experience with Tom Young at Suburban Volvo was fantastic! Although I knew exactly what I wanted, which was a Volvo S60, Tom was very helpful in expediting the process at a great price. He was very friendly and thorough. I highly recommend Tom if you are interested in a knowledgeable and honest auto sales specialist..

Mauro F; Acura driver

24 de jun. de 2014

I had a car that died in the recent past and went to Suburban Volvo to shop for a used Acura. What a great experience. My contact was Mark and he made the process absolutely seamless from the pricing, the car repair review...even the insurance and plates. I felt no pressure from Mark; additionally, the Suburban staff I met were all very capable and friendly. They even agreed to split the difference on a repair that was not included in the warrantee. I would highly recommend Suburban Volvo to any used or new car buyer, hands down.

Frank

24 de jun. de 2014

I purchased a new used car for my daughter from Suburban Volvo two weeks ago. And I must say that I could not be happier with the car or the buying experience. Jhin Hur, my salesman, was very helpful, kept in constant contact until delivery as the car had to have a recall done before it was delivered. In fact, once the car was ready, Suburban actually had the car delivered to our home which was just Great!! I don't know to many dealers that would go that extra step for customer service. Anyone looking for a new Volvo or used car I would recommend to Jhin. It is hard to find good service these days and when you do, you want to pass the word around as well. Thanks again Jhin for a job well done!

Timothy Dinan

16 de jun. de 2014

Suburban Volvo had the car I wanted, arranged for a Saturday test drive and by we were able to work out a quick trade-in so I drove out in my new car. Very efficient and pleasant. Mark Naeyaert answered all my questions and made it easy to do.

JLC

13 de jun. de 2014

Kelly Ashton is amazing. If you are looking for a Volvo, she is the best bet in Metro Detroit. Personable, not pushy. Friendly, but very professional.

ESIGNS

2 de jun. de 2014

By far the best dealership experience I've had. No pressure, willing to work with me on different things. I went to test drive a Jeep and I went in being skeptical of dealerships in general, but after about 3 minutes with John Matoin I felt like I was talking to an honest man who was not going to pressure me. I ended up buying the vehicle (Jeep Commander) - everyone was very pleasant and sincere, not phony. Can't recommend John or Suburban Volvo dealership high enough. I drove from the Lansing area (probably nearly two hours) - because of the Commander I found on their website - it was so worth it. Not to mention I drove two hours the previous day in the other direction to see one for sale from a private owner for the same price - the first vehicle we looked at was disgusting - I didn't even want to sit in it - so when I got inside the one at Surburban - it was almost like "are you kidding me?" - for the same price, I was sitting in what seemed like a brand new vehicle. Lastly, when we already agreed on the purchase and the price, John's manager came over and said knock another $250 off because there is a small chip in the windshield and he meant to have it replaced before they sold it --- I almost started laughing, who does that anymore! Good people - very nice to have such an experience!

Karen Voice

14 de may. de 2014

I had a very good experience at Suburban Volvo, Mark Naeyaert is quite a good saleman and he made sure I got a car I liked driving and was in good condition. He took care of everything in a very professional manner. I would recommend Mark to anyone who is looking for a new or used car.

Jerry Mcdowell

12 de may. de 2014

Mark Naeyaert Was Fantastic, Great Man, i Traded in my old s60 volvo to a the newest s60 T6 volvo, Mark made The Transaction very easy fast and smooth, and i took my new s60 T6 volvo the next day. it is very nice when you have a good friendly and knowledgeable Salesperson, it can make the process very easy, Thanks Mark,and also Thanks to Stacy Byrnes for the great Financing and to the Suburban Volvo Staff...

Volvo Mom

28 de abr. de 2014

Jhin is one of the main reasons I went with a Volvo lease. He was exceptional in his approach, his support, his ability to give information without pressuring me as a customer, and his exemplary friendliness while still remaining within the boundaries of proprietary. His manner in which he worked with me to set up the parameters if my new vehicle, and his genuine concern for my own satisfaction as a consumer all came into play for my satisfaction as a customer with my leasing experience. I have a had a number of experiences in past years both as a purchaser and as a lessee and must admit that Jhin has been one of my most accomplished and attentive representatives. Thank you, Jhin, for helping to make this experience easy, comfortable, and reassuring. Susan Curry

Capital gal

27 de abr. de 2014

Very happy on my fifth lease with Volvo. Sales guru Kelly Aston made this process seamless...alerted me to an amazing incentive and totally delivered on style, class and most importantly value! General Manager Michael Path was very accommodating as well and helped take me out of my old lease and into this beautiful 2014. Much Appreciated!

Beth

14 de abr. de 2014

I was SO impressed with Suburban Volvo!!! I worked with Bill Burston, who could not have been friendlier or more accommodating. I went to casually inquire about a previously owned vehicle on their lot, got a very fair offer on our trade-in, left the dealership with detailed financial information to discuss with my husband that evening, and made the deal the next day - it was a piece of cake and absolutely NO pressure! I'm married and don't like to handle the car decisions (especially by myself), but Bill made things so easy and fun that I was perfectly comfortable moving forward on my own. The dealership coordinated the financing for me, and we got such a phenomenal interest rate through Suburban that we didn't even bother checking rates at our bank or credit union. I would definitely recommend Suburban Volvo to purchase or lease your next vehicle - especially for women. Bill Burston and the entire team of people that pulled the deal together were terrific. I can't imagine them treating me any better, even if I were purchasing a new car - THANK YOU!!!

smushkat

6 de abr. de 2014

My wife and I were looking for a replacement vehicle, and we saw a posting for a Volvo SUV that fit our budget & buying criteria. When we walked into Suburban Volvo, Mark greeted us, got the keys for us to take a test drive, pulled the vehicle up front and off we went. When we got back we were already sold, just had to work out the numbers, so we went with Mark to his office to get that done. Mark was very thorough & answered all of our questions, courteous & respectful. We got what we had expected on our trade-in, no real hassle or haggling needed. When we returned for the closing, Mark was also helpful, took the time to go through all the various options, we didn't feel pressured at any time. We very much like the Volvo brand, and with Suburban Volvo being so conveniently located, plus with their friendly staff & great facilities we'll definitely be back next time!

Kevin M. Troy

2 de abr. de 2014

We found the experience of purchasing a previously owned Volvo to be a surprisingly pleasant and low pressure experience at Suburban Volvo. I highly recommend Bill Burston of the Sales Department as being friendly, well informed and employing a no pressure communication style. We also got an outstanding vehicle at a fair price. We found the dealership and the environment to be professional and pleasant and highly recommend Suburban Volvo and Bill Burston.

Angie H

31 de mar. de 2014

It was a smith transaction. I am very pleased with my vehicle & service

dbommlaw

28 de mar. de 2014

Best experience I ever had at a dealership-no pressure, just a lot of knowledge about the product and great service. Kelly was very personable and comfortable to work with. I had been wanting a Volvo for years and Kelly made it a reality.

happydriver

28 de mar. de 2014

I purchased my car from Suburban Volvo two weeks ago. I could not be happier with the car or the buying experience. Jhin Hur, my salesman, was straight forward and easy to work with. I appreciated his knowledge of the product and his willingness to take time to explain all of the car's wonderful features. He is a salesman who will continue to support his customers...This is a man who would teach you how to set your radio stations if you needed the help. The entire team at Suburban Volvo were great.

Janna11

23 de mar. de 2014

Fantastic service! Deal was done in less than 2 hours, Kelly basically just exchanged my keys from old to new, changed my plates, and I'm in love with my new Volvo! I am so happy to be part of the Volvo family! Thanks again Kelly Ashton for your help!

Loyal Volvo driver

23 de mar. de 2014

After doing a lot of research, I finally decided on the car I was interested in purchasing. Unfortunately, I couldn't find one within a 500 mile radius of my home so I began looking on-line. Although I found 3 cars that seriously interested me, those transactions failed to result in a sale because either the salesperson didn't return phone calls/follow through or misrepresented the car s/he was selling. By the time I called Suburban, I was very skeptical and about to give up. I had the good fortune of working with Bill Burston at Suburban Volvo, and I actually purchased a car, sight unseen, and had it shipped to me. Bill took the time to answer questions, return phone calls, and everything you might expect a salesperson to do. Bill took care of everything--from the paperwork to arranging cross-country shipping. I believe I got a fair price, even after factoring in the cost of shipping. I was pleased with the process, and the car was everything I expected.

mtmj

14 de mar. de 2014

Mark Naeyaert did a great job handling my sale and really helped when I couldn't figure out how to work some options. I didn't have to return to the dealer as Mark explained it over the telephone. Great job Mark.Martin Moore

Dunshee

24 de feb. de 2014

We visited Mark Naeyaert first a year ago to get a Volvo, but my circumstances changed and we had to postpone. Mark kept us up on the occasional trade-in that met my specs. Then, a month ago such a car turned up and I was again ready to buy, so I'm now in a great S60 R-Design at a fair price. Plus, when a not-so-minor issue arose, Mark got it resolved quickly -- great service.

David D

24 de feb. de 2014

We visited Mark first a year ago, but then were not in a position to buy. He kept tabs on the model & features I was looking for, and kept me posted as the occasional trade-in met my specs. Then, a month ago such a car turned up and I was ready to buy, so I'm in a great S60 R-Design at a fair price. Plus, a not-so-minor issue arose, and Mark got it resolved quickly -- great service.

Car fanatic

23 de feb. de 2014

long story short, bought a used car which they claimed had no accident (and an accident didn't look evident) but once i got home i figured out that it had been and they tried to glue the bumper on until i got home and then it would be my problem. I contacted them the next day about the car being stuck in park and they flat out told me that there was nothing they could do because it was a volvo dealership, not a ford. As if this wasn't enough, i just realized that they have not even given me a jack for a flat tire, this is ridiculous... dont buy used from here, you will regret it!!

gordana

14 de feb. de 2014

I knew what I wanted when I got to the dealership. Kelly Ashton greeted us right away and offered help. She was pleasant and willing to move the process faster knowing I had a four week old baby at home ( the reason why I wanted a new, bigger car). The whole buying, test driving, financing, signing process took less than 2hours which I thought was great. They washed and cleaned the car again and even sent me home with full tank of gas. Kelly explained all features of my new ride inside and out and I felt I was ready to face the storm (yes snow storm) with confidence. She did not just send me home when she made a sale, she followed up with me the next day and two weeks after to make sure everything is ok. I really appreciate it all. My husband is looking for a new car and guess where he is going?! Thanks Kelly!!!!

kpolk1985

3 de feb. de 2014

I love volvos! My family have had them my entire life. Our old dealership closed, so I thought I try Suburban Troy. Big mistake.By far the worst customer service in Southeast Michigan. 80% of sales rep are slow moving slugs who honestly don't know much about Volvos. They are truly "used car salespeople" dressed up like a Volvo family dealership. 1) Very little understanding of Volvo's 2) Unreliable pricing 3) Poor poor customer service

JaneAllison

21 de ene. de 2014

Greeted with a wonderful sign and complimentary bottles of water...well needed after a long drive down! Bill B. answered all questions we had about the XC 70. He was very thorough in showing us the vehicle. The entire experience was the easiest auto purchase! The BEST action by Suburban was to be DOGGIE FRIENDLY! My Golden Retriever, MacLeod, was welcomed with open arms and had the run of the showroom! Thank you Suburban for a Great Purchase Experience! I would recommend Suburban to anyone with high marks! I will certainly return when ready for my next vehicle!

mmcnorgan

14 de ene. de 2014

I recently leased a 2014 Volvo S60. John Matoin was extremely helpful and personable. He felt like family and truly made my experience enjoyable. He was able to advocate for me with other staff members to make sure I was able to have all the features I needed. John was genuinely happy for me and my purchase. He was honest and upfront with me the entire day and still follows up to see how everything is going. I will refer friends and family to him and hope to continue doing business with him for a very long time!

sand321

5 de ene. de 2014

I wanted a new C-70 convertible Volvo. I had previously leased the same and Bill was my salesperson. He happened to have one ready in the showroom which was the color and had all the features on it that I definitely wanted. He was very nice and professional in showing me all the features and answering all of my questions in a very pleasant way. He expediously had the papers drawn up and gave me a great deal on the car. He even took care of turning in my previously leased car (which wasn't a Volvo) and saved me a great deal of time on that end. I would definitely send anyone to Bill who wanted quick, professional service on a new Volvo car.

David A

30 de dic. de 2013

Mark Naeyaert was a pleasure to deal with during my recent purchase of a used car. I had driven a couple models so he was familiar with what I was looking for. He contacted immediately when a car that he thought might interest me became available. I bought it that day.

John H

26 de dic. de 2013

My car buying experience with Bill Burston was terrific. He's a professional, but no-pressure, easy going salesperson, who knows the product and made things just so easy for me.

Gpop

4 de dic. de 2013

Overall, I was pleased with service but not so much when it came to negotiating. The dealer made finding a car a chore and it felt like a job trying to come to agreeable terms. I would not go out of my way to recommend this dealership.

Harry Butler

25 de oct. de 2013

My salesperson Tom Young was great, I recommend Tom and Stacy Byrnes, Credit Manager to anyone looking for a professional, no hassle purchasing experience. Tom returned phone calls at all hours of the day or night. Couldn't be any more satisfied with the service, the price and treatment I received, very professional.

A Need for Speed

17 de oct. de 2013

I was between car models/makes so did visit Suburban Volvo. All employees were so gracious with their time to inform of Volvo cars, reputation, offers, etc. They all ensured we were being assisted. Stacy Byrnes/Finance Manager was the one who gave us a tour and allowed the test drives. We did review numbers for purchase and/or lease. She is fantastic with customers!! I did end up staying with American made car this round but right after by purchase, had buyer remorse as Ford dealership is no where near Suburban Volvo customer service!

Pedro J.

12 de oct. de 2013

We were searching for a nice upgrade to replace a 20 yr. old Buick. Of all the dealerships we went to, Suburban Volvo had the cleanest, lowest miles, and most competitive prices we found. We are happy with the 2006 HHR we purchased from there. Our salesperson Mark N. was very helpful.

Shell K

24 de sep. de 2013

Being aware of the negative reviews about this dealership, we decided to give it a shot because they had a used car that I was really interested in. Mark N was the guy who helped throughout the process and I have to say I was pleasantly surprised. We had an extremely smooth transaction, we were very satisfied with the car and had good customer service all throughout. I'd definitely go back to this dealership if I was in the market for another car. Haven't tried them for any sort of repairs so no reviews on that front.

Volvo is my Brand

24 de sep. de 2013

I recently purchased my 4th Volvo and I appreciate the team, especially Bill, Chris & Greg. Bill shared his knowledge and experiences to reinforce my buying decision & I am delighted with my new car.

unhappycustomerr

31 de jul. de 2013

Went in to look at a vehicle just before closing time at 6, the doors were locked before 6 and I was sent home. Terrible customer service, I was treated like a child and it was clear that Mr. Olsen wanted nothing to do with me. It is evident that he will not work a minute over his scheduled time to help a customer. I will never go back here and I would not recommend this place to anyone.

Never GoBack

26 de jul. de 2013

I cannot believe the reviews about this place... Someone must be getting paid for writing good reviews. I dropped my car off the night before my scheduled service appointment. I dropped the keys into their "drop box" thinking how nice it will be to not have to get up early to have my car serviced. After not hearing from the dealer the next day I decided to call them (even though they claimed they would call in the morning with an estimate). Around 3pm I called and they said they didn't know the car was there and that they didn't have keys. When asked why no one thought to call about my scheduled appointment they had nothing to say but a very disingenuous "sorry". Upon picking up the car I was informed that the keys were found lying on the floor near the drop box, which turned out to be a trash can... How appropriate. The second time I stopped by to order a part it took 12 minutes to even get someone to talk to at the parts counter. After a phone call was made to try and find the "parts guy" I was told he was too busy but that if I wanted I could wait in the lounge for someone to talk with me. Seriously? Instead of driving the 3 miles to Suburban Volvo I now drive 15 miles out of my way to a dealership across town to get my car serviced. I will never go back and will warn others of my Suburban experience. So, be warned.

luda

9 de jul. de 2013

great team job, thank you, i am coming back in a two years for another good deal, looking for suv

Steve Y.

29 de jun. de 2013

I drove down from Pellston to find the car I wanted. Tom and Stacy made it worth the trip, got me better financing than I was offered from my local credit union! If you see a car you like at Troy Volvo Tom is the guy to see!!

Meganmmm

21 de jun. de 2013

Fantastic service! Deal was done in less than 2 hours, Bill delivered my car to me, changed my plates, and I'm in love with my new volvo! I am so happy to be part of the Volvo family! Thanks again Bill and mike!

stephenrapp

18 de jun. de 2013

Tom Young was an absolute pleasure to work with at Suburban Volvo. Although we knew exactly what we wanted, which was a Volvo C30, Tom helped us down-select to the exact car, at the right price. Tom was also very helpful in getting us through all of the sales details and even helped us get a better rate than the pre-approved loan I had lined up before going in. We really appreciated Tom's friendly, but not over bearing style. He let the car itself and our needs sell instead of pushing anything. If you need a decent, honest auto sales specialist we highly recommend Tom Young.Steve and Polly Rapp

Steve

10 de jun. de 2013

This is our fourth Volvo in 4 years from Suburban Volvo's Mike and Stacey. They and the dealership are first rate and I would highly recommend them and the Volvo product. I have owned Audis, BMW's, Porsche's, Ferrari's GMC, Ford and Chrysler products and this group is the best! Thanks! Steve Park President Torque, Inc.

JLH78

6 de jun. de 2013

Kelly was fantastic! She made sure we were aware of all the car's features, but didn't give us the hard sell. She answered our questions frankly and knowledgably. When we started shopping we were leaning towards a BMW 3 series, Kelly gave us a fairly objective run down of how the brands compared. Went back a few days later to complete the sale and Kelly trained me on all the bells & whistles before I left.

Harvey4

29 de may. de 2013

Mark was great to partner with in my quest for a pre-owned vehicle work. He not only was professional he was very personable too. The buying experience was great due to his expertise in knowing what questions to ask me and he made me feel comfortable when it came to finance options. I would definitely recommend Mark to my family, colleagues, and friends who are in the market for a new or pre-owned vehicle!Kevin Harvey

JamesFinley

27 de may. de 2013

I was looking for a Used car and I wanted to pay cash. Every single dealership refused my offers, they wanted me to finance. When I went to Suburban Volvo, I knew what I was looking for and I was going to do everything I could to finalized the deal. I was first introduced to Tom Young and I explained my situation and that I wanted to finalized the deal today if possible. He was very professional and had years of experience behind him in order to help me with my purchase. I explained what car I was interested in, and we took it for a test drive. It was exactly what I wanted. I sat down with Tom and we went over the numbers, I made an offer just a little less than what was advertised. Tom came back and the offer was accepted, I did have to meet with another rep who tried to see if I would finance but I wouldn't. Tom Young is a great salesman and does look out for his customers. I would definitely reccommend Suburban Volvo to anyone and I will be back in the future to purchase another car. Thanks Tom for all your help.

billr4164

7 de may. de 2013

I had been looking for a used SUV for several weeks when I found the vehicle that I ultimately purchased at Suburban. Mark's "no nonsense" approach allowed us to quickly settle on a price. Even after my personal mechanic found a loose differential plug, Mark immediately had the problem fixed before I took delivery. Great customer service.

dwight knight

7 de may. de 2013

Mark, I'll always buy my car from you. Your professionalism and concern were over the top!! You have my business, but most importantly, you have my respect and my recommendation to all my friends and family.

Michael Nowosatko

6 de may. de 2013

Compliments to Mark Naeyaert for an excellent purchasing experience. Mark was all the opposite of a typical sales force. Friendly, no pressure and willing to work with you. I would highly recommend Mark as a contact for previously owed vehicles at Suburban Volvo.

VolvoFan2013

15 de abr. de 2013

We just leased our second Volvo from Suburban. They are great to deal with and Stacy Byrnes was very helpful. Would recommend this dealership and Stacy!

iyapa

13 de abr. de 2013

2 weeks ago I leased a S60 from Volvo Surburban. Kelly was patient, knowledgable and very friendly. I truly felt as though my business was appreciated. If you are looking for someone who takes their time to find the perfect vehicle for you and your family, Kelly is the person for the job!

jsmitty22

10 de abr. de 2013

Unfortunate for Suburban that I have to give you my honest opinion, but I strongly believe in strong customer service, and loyalty! The car buying experience for most is not fun, and usually takes more time and its a hassle. The reason Ive been going to Suburban is because I have in the past been treated with love, honesty, and really enjoyed buying my cars. I actually looked forward to it..... Well my guard was down this last time and it started in service, with a huge bill on my current Volvo and nothing but a cold shoulder and a rude remark from the service manager, I think his name was Gary?? I shouldn't have to explain my case and tell him how much money ive spent at the dealer to get a second look, these are expensive cars, and I expect good service!! I was treated so badly I wanted to cry! So I decided at that point to trade my car in and I was sad to see my guy Chris wasn't around to cater to me like he usually would... At this point I could not find a salesperson anywhere, and the manager took over and completely lied to me about everything!!! Awful....... I have never been so disappointed in my life.... What is going on, and what happened to your award winning staff that im used to dealing with???? My suggestion to who ever is running the show stop making a bad name for yourself with poor staff!!! Ive sent so many of my co-workers in and even family to see you guys, and I feel quite bad to tell them that its not the same friendly place!!

Ron and Debbie

10 de abr. de 2013

Stacy Byrnes was terrific for us. Helped guide us to the right vehicle with zero sales pressure. Mike and Stacy worked together to explain our best bet for financing etc. Final paperwork took far too long, but we were buying and getting the car that day with a trade-in, so it was complicated. The facility is very nice, but underutilized. The is a "cafe" counter(it's labeled) which has no real cafe function, or at least has no one staffing it. This would be a nice touch. My MINI dealer provided some great service lately(on Telegraph) giving me a tour of the facility including the shop. This is an opportunity for Suburban Volvo to up their game. Lastly, we love the XC60 we purchased, though we will be adding the Nav and Backup Cam as accessories. Thanks again to Stacy Byrnes. Highly recommended!

Theone

16 de mar. de 2013

Bill Burston was really great to work with. He is knowledgeable, polite and friendly. I would definitely recommend this dealership to someone in the future who is looking for a new or used vehicle.

Markopolo64

7 de mar. de 2013

I purchased a used vehicle from Suburban Volvo in Troy from Bob Morris. He was very friendly, helpful, and knowledgeable about the car that I purchased. I appreciated that he showed me around the showroom and service area, introduced me to his manager, and showed me safety videos while I waited. I most appreciated his since of humor. Not only do I think I received a great deal on the car that I purchased, but I enjoyed the experience. Within a week after I purchased the vehicle, I was contacted by Bob to see how I liked the car and if I had any questions. Two weeks later, I called to ask a question, and Bob remembered my name, which wasn't a surprise, but he asked about my wife, by her name. I am in sales, so I appreciate customer service. If would rather walk away from a good deal, than put up with poor customer service. I would recommend Suburban Volvo of Troy and Bob Morris to my friends.

Dcox2012

18 de feb. de 2013

Mark was patient and great with my wife and I during our purchase. Mark is very experienced professional whom I willrecommend to my colleagues at work. The purchased experienced was great.

dgkolodziej

12 de feb. de 2013

Suburban Volvo and Kelley Ashton provided a comprehensive proposal for the 2013 XC60 vehicle that included all relevant options of model, accessories, lease terms, pricing and financing. Then they worked with my specific requirements and timetable. After 2-3 meetings they surpassed the best offer from a competitor and arranged to acquire my previous leased vehicle in the bargain. Their responsiveness, the understanding of my individual needs and their persistence was the winning formula.

gsshaieb

5 de feb. de 2013

I just purchased a vehicle about two weeks ago through Volvo. Bob Morris was great and easy to work with. He was not pushy nor did he try and sell me something I din't want. I would gladly work with him again and refer him to anyone I know that is in the market for a new or used vehicle.Scott

Michelle lynn

18 de ene. de 2013

Mark was very accommodating and friendly. He made my transaction go as smoothly as possible. I will definitely refer my family and friends and I look forward to Marks assistance on my next purchase.

Long time Volvo customer

12 de ene. de 2013

Stacy at suburban was great. Getting my car was a pleasure!!

Meg

12 de ene. de 2013

Kelly Ashton at Suburban Volvo was great to work with. She made sure our questions were answered and was patient as we evaluated the Volvo and other cars. The financing staff was accommodating and helped us get the better rate than I could find. Even after we purchased our XC60, she continued to follow-up to make sure we were happy with our purchase. I would definitely recommend Kelly and Suburban Volvo.

N Stephan

4 de ene. de 2013

The staff at suburban Volvo made a dream come true. it took less than 2 hours to drive out in a new Volvo S60.

Yuri Brezden

2 de ene. de 2013

Bob Morris and friends at Suburban Volvo made the buying experience as outstanding as the C30 I'm now driving. Thank you Bob.

George

23 de dic. de 2012

I recently leased a volvo S60 from Suburban Volvo. I knew it was the car I wanted. Mark and Mike helped me getting my dream car. I was referred to Mark by my sister who purchased her volvo from him. I had a great experience getting the car. The process was very straightforward, with minimum down-time. Both Mike and Mark were very professional, welcoming and gave me a great deal on a great car. Even though I had to service the car in few weeks due to a minor rattling noise, the service was great and accommodating to my needs. I would highly recommend Suburban Volvo to anyone considering purchasing or leasing a vehicle!

KVandewiele

19 de oct. de 2012

Mark presented a solid customer service focus, offering great insight, information and answers to all my questions, at the same time offering solid advice when asked. Mark worked diligently to put me in the car (Volvo C30 T5) of my dreams, discounting $1000 of the asking price, handling the finance and vehicle prep, and had me driving the car home in about two (2) hours from the time he allowed my son and I to take it for a test drive - I've found most dealer sales staff at other stores outside of the Suburban Collection insist that they be present in the car for a test drive.To my surpise, no sooner did I get home and Mark called and said "Do you want to pick the car up tonight?". I was thrilled!!This is my second Volvo purchased at Suburban Volvo, and we have have purchased three (3) other cars from Suburban Imports. Mark, Brent, Bob White are all outstanding representatives of Suburban Collection and will continue to get our business as well as future business from our friends and family. I very much enjoyed my purchase experience with Mark, and honestly can say it was the best car purchase experience I've ever had - no stress, quick, easy and enjoyable. Mark was very hospitable (love the Cafe')I almost want to do it all over again it was that much fun!!Sincerely,Kurt Van De Wiele

Tim/Lake Orion

4 de oct. de 2012

I recently purchased a pre-owned Volvo from Bob Morris at Suburban. This was a very positive experience, and I found him to be very easy to work with. I will admit that I shopped around a little bit before going to the dealership, and I was very turned off by the pushy salespeople that I encountered. When I contacted Bob I found him to be very professional, and he was not pushy at all. In my opinion if you offer a quality vehicle at a good price, then there is no need for a salesperson to "high pressure" sell you. The car should sell itself, and it did.

saginaw13

15 de sep. de 2012

You feel you are a special Customer. I really enjoyed the personalized service when I picked-up my car. Kelly was with me all along the process. Great experience and great car.

Butchica

29 de ago. de 2012

Stacy Brynes and Chris Romanik did a phenomenal job in meeting my needs in purchasing my Volvo. I was completely satisfied with the performance of both sellers. This was my 2nd Volvo, so it was a piece of cake to go in and come back out happily. I recommend both highly to any purchaser.

parikh.pankaj

16 de ago. de 2012

We have leased/bought a few cars over few years and I will have to say that service at this dealership has been the best amongst all. We just bought an SRX from Mark and completely satisfied with the process.Nidhi, Novi

msweenis

9 de ago. de 2012

Very satisfied with service. Everybody was very nice and interested in making me happy. I also appreciated the patience of everyone we worked with. Thank you.

Satisfied Customer

6 de ago. de 2012

I purchased a vehicle from Suburban Volvo without ever seeing the vehicle in person. On my behalf, a trusted local repair shop asked for the mechanic's reports and other specific items from Suburban Volvo. After receiving and reviewing them, my mechanic gave me a thumbs up to make the purchase. Obviously, Suburban Volvo was cooperative and transparent or I wouldn't have felt comfortable making the purchase. Once the vehicle arrived and was checked over by my mechanic, it was clear that Suburban Volvo did a very thorough and honest job of presenting the vehicle for sale. There were no cosmetic or mechanic surprises to deal with. As with any car that has been driven in the real world, there were a few dings and paint scrapes here and there- but not one of them was ignored or hidden. The car arrived exactly as described. The staff was straightforward and professional, with no pressure to make unwanted purchases of any kind. The extra layer of hassle caused by buying an out-of-state car was taken care of... even the Department of Revenue paperwork was clearly prepped for me to take in for registration. The car was shipped in a timely manner.

Fiacobelli05

28 de ene. de 2012

Purchased our fourth Volvo from Chris, and probably wouldn't have gone with another had it not been for him. Excellent price, excellent service. Although Chris works within the finance department at Suburban, he is still available for sales. Experience was great, price was fantastic, quality of work was wonderful, and the overall experience will prompt us to come back.

vichosfeld

16 de ene. de 2012

I recently purchased a preowned Volvo from Mark. I found him to be extremel helpful and professional and had very good product knowledge and could answer all of my questions. He was not pushy and gave us a number of options to consider during the purchasing process. I would certainly purchase another car from him

Sullyman626

1 de ene. de 2012

Bob was great to work with and very helpful, as was everyone at the dealer. The Yukon XL we got was/is beautiful and exactly what we were looking for. So far so good.

runt

8 de dic. de 2011

I went here to get a used Honda that I found online. It's a great dealer, Mark Naeyaert was a pleasure to deal with. I feel I got a decent price on the car, considering it's a dealer. The whole process was pretty hassle-free and quick, which was great since I can easily get stressed about this sort of thing. I'd recommend them and would consider buying from them again if I need another car.

lzdenek

3 de sep. de 2011

We had a great experience with Mark. He was very friendly and patient as well as knowledgable. He gave us all of the information about the vehicle up front and it didn't feel like he was hiding anything. The vehicle is wonderful and we love driving it!

please no spam

28 de ago. de 2011

Greeted us immediately upon entering showroom. Great attention to detail. Cheerful. Jerry had the attitude "Can do". Found answers to all our questions. He truly went out of his way to make this an easy purchase for us. THANKS

bberger1954

2 de ago. de 2011

Very happy with the overall experience. Explained all the extras I could get but weren't pushy. Found a discount because I am a Henry Ford Physician. Explained everything about the car and why a Volvo was my best choice. I would definately go back.

gbilowus

9 de jul. de 2011

We initially came in for service on an older XC70 Volvo, but unfortunately found significant repairs were needed. So we looked at sales and fell in love w/ a 2011 XC90. We chose to take the money we would have spent on keeping the older wagon going and apply it towards the new model.At *every* turn we found Suburban Volvo's service and sales staff exceptionally friendly, knowledgeable and supportive as we wrestled with this decision (one doesn't abandon their old XC70 'friend' lightly!). We were offered an excellent price on the XC90 (we did MSRP versus dealer cost price comparisons on-line to confirm), received a good trade-in price, a Volvo loyalty discount, and tremendous help in walking us through the entire purchase process. The sales team simply could not do enough to make this as easy on us as possible. As our family's fourth-time Volvo purchase, this experience was truly the most outstanding and positive of all. Our appreciation goes out to Suburban Volvo for creating a friendly atmosphere that is completely the opposite of the stereotypical high-pressure sales scenarios one hears about. When finished, we felt we were dealing with family and not simply conducting a business transaction.We will certainly be coming back for service on the XC90 and sales for our daughter's Volvo in the future!

HugiA01

27 de jun. de 2011

Joe was extrememly helpful, from beginning to end. He worked with us to get the car I wanted and was very patient with many visits and calls (including a visit from my dad, who still needs to give his "approval" for any car I purchase, even though I'm 33 years old). Joe was also great at multi-tasking, as he had several customers at one time. The whole staff was very helpful.

joebutch51

20 de jun. de 2011

The salesman was very friendly and helpful and was knowledgeable about the product he was selling. We did not feel pressured in the least bit. The showroom and car lot was spotlessly clean and modern. Most of the negotiating on the deal was done over the phone and they worked very hard to put the deal together for us before we drove the 220 miles to the dealership. I looked for several months to find this particular model car at a price I could afford and Suburban Volvo beat every other offer by a lot. I definitely will return to Suburban in the future and will recommend them to family and friends.

vmattina3

6 de jun. de 2011

I had been looking for a new car for about three weeks. I found the car that I loved at Suburban Volvo of Troy. They let me drive the vehicle before they ever coaxed me in to any sales pitch. Mark was an extremely through and friendly sales man. I loved the experience that I had here. Everyone was friendly and willing to go the extra mile to put me behind the drivers seat. They worked with my budget to help me put a payment in my price range. The prices are marked and no negotiation is needed. They are the best and most competitive in the market. This is the dealership to go to and know you have a good deal. It made it so east to buy the car. As my first car purchase it was so easy. I hope they are all as easy as this. This dealership is one of the BEST in Metro Detroit. I cannot wait to do business with this dealership again!

stephanieo

10 de may. de 2011

The team at Suburban Volvo were extremely friendly and easy to work with. This was the second dealership we went to and the dealership made the difference in the car we purchased. We looked at a Buick (Golling in Lake Orion) and were turned off by the dealerships lack of interest.Stephanie O'Harris

tomlall

4 de may. de 2011

I wrote a review on this dealership a few days earlier and had included a story of how the car we test drove, and agreed to purchase had different rims then the car we were given. The change was not noticed until I got home from being out of town as my wife picked up the car and did not take note. When I went into the dealership to inquire about the change in rims I was told that this was not the case. I then showed the dealer a photo of the car rims I had taken with my phone on the day of our test drive and they infact commented that those rims are in fact different then the ones we got on our car. There response was that I must have taken a picture of the wrong car. They then offered to take me out onto the lot to look at the car that I may have mixed up with the one that we bought. When we went out to look there were no cars in my make or color on the lot and the dealer seemed puzzled. I did not argue any further with the dealer as he was insistant that changing of the rims was not something that happens. I relayed to the manager that neither the sales person whom we negotiated the sale with nor he were at the dealership the day we picked up the car (a Saturday). It seemed to me as though he did not even bother to talk with the associates that were working on Saturday to see if this may of happened. I was treated as if I was crazy for thinking that this may have occured. I would have assumed that a costumer that has purchased a car previuosly at your dealership, who's family members have purchased a car at your dealership and who brings their car in for service at your dealership would be treated as a valued customer. This was not the case as Suburban Volvo. I would not recommend this dealership to anyone and I myself will be taking my car to Dwyer and Sons in Novi.

MOMMATOABOY

30 de abr. de 2011

MIKE AND BILL ARE FANTASTIC. THEY MADE THIS THE EASIEST CAR SALE FOR OUR FAMILY. I TRUST THEM AND KNOW IF I EVER HAVE PROBLEMS THEY WILL BE THERE TO HELP. I WOULDN'T DREAM OF BUYING A CAR ANYWHERE ELSE. BILL TOOK SO MUCH TIME AND PATIENCE TO MAKE SURE WE KNEW HOW TO USE EVERY FEATURE. MIKE ALSO COULDN'T HAVE BEEN ANY MORE PROFESSSIONAL. EXCELLENT SERVICE AND I WOULD HIGHLY RECOMMEND THEM. THE LEY FAMILY

emeyrow

29 de abr. de 2011

Mike and Bill were terrific. They made the purchasing and financing of an S60 very easy. They made sure that we knew how to use all the new features on the car. I will be returning to Suburban to purchase another Volvo very soon. I highly recommend this dealership.

Helen Burton

28 de abr. de 2011

Employees were friendly, professional, and knowledgeable. All were pleasant to work with. They showed that they care about the customer's wishes and did their best to please. I was very happy to have them provide a loaner to help me out till my car arrived. A wonderful service.

dawnaronoff

17 de abr. de 2011

I've been going to Suburban Volvo in Troy, MI ever since I purchased my car in 2004. Their service has been excellent with quality work and extremely friendly service. I am pleased to say, I purchased my new Volvo C70 convertable at Suburban 3 days ago and was very happy with the experience. They knew that price and quality were imporrant to me and that my cherished 7-year-old Volvo had sentimental value. They moved quickly to ensure a buyer in their Florida market so they could give me the best trade in value for my 2004 C70. Every time I get in my new car, I love it more! Mike Path and Bill Burston were greast in the no-pressure sales and financing process. And I know I can count on excelllent service from Justin Helcine (Sp?) and BillAnger when I bring my car in for service.

vmcdiarmid

22 de feb. de 2011

This is the 3rd vehicle I purchased from this dealership and service is always impeccable. They really make you feel that they want and value your business and are giving you the best "deal" available. The people are warm, helpful and pleasant. Every time I need a new car I shop around other makes/models, dealers, etc. But I am done shopping around. 3rd time was a charm.

bafisher2

5 de feb. de 2011

Came in at 5:45pm, Friday evening (15 min before closing) with loose factory wheel bearing. Left with loaner until my car was fixed. People were nice, courteous and efficient.Just bought a second volvo because of excellent customer service.Thank you Suburban Volvo for the excellent service!

scscolonel

13 de ene. de 2011

Found a used 2009 Pontiac G6 on Craigslist that was listed by Suburban Volvo. Contacted Micah Morley and came out to look at it on 1/11/11. Micah was very pleasant to deal with and even offered me a cup of coffee while we looked over the paperwork. I also noted that the dealership was very clean. We agreed on a price, I left a deposit and was picked up from home by the dealership courtesy van on 1/13/11 to pick up the car. All other employees were courteous and friendly. This is the first time I have ever purchased a used car from a dealership in my thirty four years of owning vehicles. I normally purchase a new car or have purchased from private owners. I would highly recommend Suburban Volvo and there staff.

nandyjim

30 de dic. de 2010

One of the best sales experiences we have ever had. The sales Manager, Angelo was extremely professional, courteous and kind hearted. The best sales manager we have ever encountered. (and we have purchased/leased many automobiles in our 35 years of marriage). Wanda was our salesperson and did an excellent job. She was not high pressure, yet was very knowledgeable in all areas. Wanda was diligent in following through with us and made our experience a very pleasant one. Also, Mike the finance manager assisted us in structuring our deal and was extremely knowledgeable and kind. We would definitely recommend Suburban Volvo to anyone!

gageorders

30 de oct. de 2010

Like the C-70, this vehicle is my third Volvo convertible, so I have had a long experience with this vehicle, and dealer was able to honor my loyalty with respect and a good (financially) new lease. I continue to use the dealership as my source for maintenance.

karenannhart

23 de oct. de 2010

This was our second purchase from the dealership and it was the same as the first! PERFECT! The people were great; the surroundings are very nice; the process was organized and quick. My sister drove down from Traverse City to purchase a volvo because we were so pleased the first time. Thank you again. Couldn't be happier.

cwengros

3 de sep. de 2010

I was well pleased with my shopping experience at this dealership. The staff was professional, courteous and had an excellent presentation of the vehicles. All questions were answered in full. I do not relish buying cars and have had a few bad experiences with high pressure. There was none of that here. I felt very comfortable and actually enjoyed the entire process. I will recommend this dealership to anyone I know who is looking for a car. The employees at Suburban Volvo are an excellent representation of Volvo. The next time I need a car, I will know exactly where to go.

CBLions

18 de ago. de 2010

I spoke with Mark Naeyaert over the phone to let him know what we were interested in buying, and when we arrived to the dealership the next day, he had a vehicle already waiting. That ended up being the car for us, and the next day we drove it home. The process was fast and easy. He was easy to talk with and I didn't feel concerned that he was trying to sell me something that I didn't want. I was very pleased with the overall process from Mark and the dealership that I would recommend others.

jimbrinsmade

17 de ago. de 2010

This is my second Volvo I have purchased from Suburban Volvo. My first experience with Suburban was excellent, however this purchase experience was OUTSTANDING. Mark Naeyaert, my sales person, could not be more helpful, professional, and forthcoming in my decision to purchase a S80 from my 2007 S60. I want to complement the Suburban's Management, as well, for their support in Mark making the sale. In closing, I also want to add that Suburban Volvo Service Department is second to none!Jim Brinsmade

bbuckbee

17 de ago. de 2010

There is a saying, "Volvo for Life". If I did not know better, I would say I was the first one to say that. Actually, I started saying that in the early 70ds. I am still saying it and just bought a new xc70. I have been leasing Volvos since I startedand now have bought one. The staff at Surbunban is super. As far as Bill goes, there is no one else I have dealt with as a salesperson and I will continue buying my cars from him. He is the best. ----Dr. Barbara Buckbee---------Thank you for hiring good sells staff like him. P.S.> Your maintenace and finance staff can not be matched also.

jmyszak

22 de jun. de 2010

This is my second Volvo. I bought my wife a S60 in 2007 and I recently purchased a 2011 C70. Before buying my C70 I shopped around for different makes and models. When I went to Suburban Volvo, I remembered why I purchased my wifes Volvo.... because they treat present and future customers like royalty. After talking with Angelo and Joe, I was sold on another Volvo!

Paul and Mary Brown

22 de jun. de 2010

We had the pleasure of working with Joe Galvez. From the first, his openness and honesty, his knowledge of the product, his easy manner and prompt, willing assistance made our purchase a pleasure. He has a mature and pleasant confidence which gave us confidence. In addition to delivering the car beautifully, he had the items ready to pick up when he said he would and facilitated the purchases professionally and quickly.We would recommend him and suburban volvo to any one of our friends. We would be sure that he and they would look out for our best interest.Thank you!Paul and Mary Brown

ajpolizzi

14 de jun. de 2010

Our purchase of a new Volvo at Suburban Volvo was a great buying experience. From the moment we walked in, we were given all the information we needed to make a truly informed buying decision. From sales, to service, to management--they made sure we had all our questions answered and all the information we needed to come to a decision. No pressure, no sales pitches...just quality information, quality products, and a very professional approach. This was the best, overall, car-buying experience we have ever had.

norman patterson

8 de jun. de 2010

Comfortable and without pressure atmosphere during all discussions.Clear and accurate information supplied to all of my questions.Alternatives offered without bias to one particular vehicle allowing appropriate decisions to be made This is my third vehicle with this dealership giving an indication of my satisfaction.

jgw103

26 de abr. de 2010

I recently purchased a used 2008 Volvo XC70 from Mark at Suburban Volvo & could not be happier with the experience. I am a Canadian resident and was enticed to purchase in the US because of substantially lower prices available in the US--I was nervous about importing a car to Canada though--we Canadians are known for our taxes & bureaucracy and I was skeptical about the hassles of importing a vehicle. Not only was Suburban comfortable with the process, they were kind enough to put me in touch with another Canadian who had recently bought a car from them who was able to put my mind at ease with the process. Mark & the team at Suburban took care of all the paperwork on the US side & had the car ready to export--(complete with front license plate bracket--a requirement in Ontario but not MI) & arranged shipment to Canada. The car is beautiful & the transaction was flawless. I can honestly say the team did everything they said they would do, when they said they would do it and I would definitely recommend purchasing from them.

eagle2972

18 de abr. de 2010

I want to commend all the hard work Chris has done for me in finding the perfect car for me! My wife and I are thrilled to have our second Volvo and our looking forward to our next!! I have never had such a fun, easygoing experience buying anything as I did with the help of Chris. My wife and I are still talking about what a great salesman he is, and the effort he put in to find us what we were looking for!!! I have never seen my wife so excited about buying a car and enthused to talk up her experience!! In the past purchasing a car has been less than enjoyable, but Suburban and especially Mr. Romanik have completly changed my perception!! Thank You -- For An Exceptional Purchasing Experience!!!! WE ARE VOLVO FOR LIFE!!

Canadian EH!

15 de abr. de 2010

Looked online and got a response giving me a sales rep. Arrived at dealership met with Micah, explained what I was looking for, showed me what he had on the lot. I took a car for a test drive, made up my list of required items to be done to have me purchase the car. Micah came back with all will be done. We agreed on pricing, I put a deposit on Friday, came back to dealership on Tuesday. The car had all but 2 items done, I paid the balance with confidence that the final items would be completed. The car shipped Thursday as promised, all US / Canadian documentation was correct and we cleared customs very easily (these people know their business). I will be back.

dowopjo

10 de abr. de 2010

We were very pleased with the expertise and knowledge of both Michael Path and Angelo Giordimaina. We primarily worked with Michael, and we were impressed that he also owns a C70. Therefore, he was able to give us first-hand information and advice. Additionally, we were unsure if we wanted to lease or buy. Michael was very patient and helped us in our decision. Likewise Michael and Angelo gave us a very fair price for our trade-in. I highly recommend this dealership and both of these fine gentlemen. I cannot wait to pick up my new car on Monday! :)

chadwick

29 de mar. de 2010

Recently, my family had the opportunity to purchase a new vehicle from Suburban Volvo; it was a pleasant experience. We felt that the deal was fair, straightforward, and uncomplicated. There were some special items that needed additional attention to detail and our sales professional Mike Path made it all come together smoothly. I highly recommend working with Michael, as he truly went out of his way to work with our family and within our budget. Incidentally, it was the fastest we've ever purchased a car, with credit going to Michael as he expedited our paperwork and coordinated the purchase ordeal.

piddeandersson

28 de mar. de 2010

I went in to Suburban Volvo in Troy to purchase a new Volvo. I explained I wanted to pay 100% in cash and picked out a vehicle together with the sales person. I was given an "out the door" price written on a paper with the initials of the sales person. The price was good.A few days later I called to finalize the deal. I was told the specific new Volvo was sold but that another one, identical, same color, options and exactly the same sticker price was available. However, they wanted another $2,500 on top of the price I was given. Unbelievable.You can imagine my frustration, I argued and argued with them. Eventually I ended up speaking with the manager arguing that I had a written note with an offered price. I was told the specific Volvo I looked at was purchased on a special rate, some one-time deal from Volvo.Who would believe this sob story? Its so fishy. I later checked their website and the vehicle I picked still shows as available inventory. I was lied to and they didn't honor the price they gave me. Im surprised you can be treated like this in a business where you as a customer have alternatives. I'm not going back.....

pietrina13

26 de mar. de 2010

I stumbled upon Suburban Volvo a few years ago while shopping different dealerships in search of a vehicle. At that time I always shopped around and did not work with any one salesperson who delivered a repeat-worthy experience in my past; buying or leasing cars. Chris Romanik happened to be the guy who approached me that day. Since then I have returned to Suburban Volvo in Troy and continue to work with the Suburban Group because of Chris Romanik. I am just in the process of purchasing my third car this weekend a Jeep Wrangler. I will say I have always had exceptional customer service with Suburban Volvo in Troy and will continue to work with them as my dealer of choice. The reason I have had such a desirable experience and felt compelled to share this information was because of Chris Romanik. He has always had time for my questions, greeted me when my car was in for routine service, and followed-up with me at appropriate times. He is extremely knowledgeable and if he does not have an answer he will do his research and touch base thereafter. My past training in sales has always taught me to listen to my customers. It has been frustrating, in the past, to work with car salesmen. I have felt like many of them have the tendency to throw up their lunch in respect to features and deals on their latest vehicles. I am one of those customers that knows for the most part what I want and what I do not want and many of their rants have not been specific to what I was looking for...Chris Romanik has changed my perception and made buying or leasing a vehicle a truly fun and seamless experience. He has always listened to my needs and provided me with the information I requested and followed-up with me throughout the process. Whenever my selection of a vehicle was complete he made the paperwork part thorough but easy and presented the car to me as if I was someone special. When you drive your car out of that showroom after working with Chris Romanik...you are guaranteed to drive out with the car you were looking for and a smile on your face. I value his abilities and highly recommend him and the Suburban Group. I continue to work with the Suburban Group solely because of the experience I have had with Chris Romanik. He is my exclusive vehicle consultant. Today, there is a subway, bank, or physician on every corner; just as there are plentiful amounts of car dealerships. Each of these establishments are filled with employees that represent their products and services. Some of us will drive out of the way and return to a particular location when provided exceptional service. If you are in the process or soon to be looking for a vehicle Suburban Group has multiple dealerships; of different makes and models. Do yourself a favor and contact Chris Romanik with Suburban Volvo of Troy. He will make buying or leasing your next car a truly favorable experience. Pietrina ManninoRoyal Oak, MI

winner

25 de mar. de 2010

This was our third Volvo so we were aware of the quality of this car. We were recommended to call Surburban by our daughter. We were very impressed with our salesman, Mike Path, as he explained in detail about this impressive automobile. Right away we sensed the wonderful attitude of the people at this dealership. The sales manager, Angelo Girodimaina, as well as John Gerrard, were most helpful and professional. We are so thrilled with our automobile and would recommend this car and Surburban to many of our family and friends.

martonej

17 de mar. de 2010

I came in to the Volvo dealership for the sole purpose of comparing the S40 T5 R Design with the Audi A4 and Audi A5 which I had been looking at with the intention of buying. Before that visit, I had never strongly considered driving a Volvo if for no other reason that mere lack of exposure to them. However, after meeting with Michael Path and taking a test drive of the S40, I immediately changed my note. Within a week's time I had decided to purchase the S40, although finding the exact car proved to be a little more daunting. I had a very specific color, trim level and options list I had in mind which resulted in only a few cars in the U.S. matching my list. Michael worked tirelessly to get me the car I wanted, which included even cancelling a previous order we made when I discovered a certain option was not included. In the end, I am now the proud owner of a beautiful new S40 with all the options on it that I wanted. Michael Path has definitely earned by business and my respect for being honest, forthright and customer service orientated. On a side note, this is my second vehicle purchased through the Suburban automotive group (Suburban Hummer). I can say that the positive experience carries through with all of the dealerships I have dealt with. Thanks for making leasing/purchasing a new vehicle as enjoyable of an experience as you do!

penelp

10 de mar. de 2010

Wonderful experience, as always. Bill is highly personable, responsive to our peculiar needs & personalities & super efficient in executing a deal. We are very pleased with the product, but equally pleased with the personal attention. We have turned into "Volvo for Lifers!"

ezsatan

6 de mar. de 2010

Mark made the whole purchase so easy! I did not have the time to spend in the dealership so we had to do alot of the sale via email. He responded quickley & was very friendly. I would for sure come see him again for my next purchase and for sure recommend family & friends to see him.

jmalcoun

1 de mar. de 2010

Suburban Volvo really helped me out in a pinch. They were able to accommodate my need on a very last minute basis, stayed open late and made every effort to make sure I got the car I needed and when I needed it. Wanda was able to close a deal quickly and efficiently on very short notice.

zena0525

27 de feb. de 2010

I am the proud owner of a Volvo today. I worked exclusively with Sam Jamoua for almost 2 weeks, until he found me my perfect Volvo. I am an extremely picky buyer and I made Sam jump through hoops to find me the color, both exterior and interior and the mileage range I was looking for along with the right price. After much hard research, he found me the perfect car. The entire process was seamless and easy, the day I picked up the car, it looked brand new! He took the time to show me all the features and assured me that if I needed anything to call him directly. He is very knowledgeable of the product he is selling. He was able to answer all of my questions, and I had many questions. Overall, I told him exactly what I was looking for and he delivered exactly that.Thank you. This was the most pleasant car buying experience.Zena Michael

p3ck27

26 de feb. de 2010

Dealer was very friendly and direct to the point.Treated very nicely specially Micah Morley had been in contact with him since oct 2009 and its feb. 2010 when i bought my car never gave up on me until i find the right car for me. answer all my question with out any problem. very prompt and honest.i will not hesitate to recommend people to buy from volvo of troy specially dealing with micah. thank you.

thomashatty

23 de feb. de 2010

Everything about the transaction went perfectly. The salesman Sam Jamoua was extremely knowledgeable and patient regarding my queries about the vehicles I was considering. The price reached was I believe very fair and the process painless. This is the fourth vehicle that I have acquired from Suburban Volvo, and each of my previous experiences have been just as smooth.

newvolvodriver

22 de feb. de 2010

Pam Merrillat was really helpful and kept searching for the vehicle that met our exact criteria. In the end we got just what we wanted. She had a car sent from another state! The finance department was also helpful and was able to negotiate a payment that fit into our budget.

brunreco

19 de feb. de 2010

The sales lady, Pam, was easy to work with. The manager was intent on making sure that we were satisfied. The staff was knowledgable. Follow up communications were effective. Service was exceptional. It was the best experience that I have had buying a car over the past 40 year.

mdjohnson

16 de feb. de 2010

Bill Burston was knowledgeable and thorough about the vehicle. The dealership was wonderful towards me. Everyone was accommodating and friendly. Michael Path was great in working with Bill. I just appreciated everything they did to make my sales experience easy and stress free.

dnoble

15 de feb. de 2010

Very friendly and attentive salesperson who followed up promptly. Knowledgeable. Not overbearing. Like idea of free loaner with long maintenance coverage. Nice to be walking distance from other dealerships so we could easily comparison shop. Very sharp car. Would like to have financed thru credit union though.

jlove626

10 de feb. de 2010

I cannot say enough good things about Sam and the others at the dealership, including Brian Huck. The moment I walked in the door everyone was extremely nice and professional. Sam was exceptional! I have already recommended them to others, as I told Sam I would. I sent Sam a thank you card within days of picking up my vehicle. Two thumbs up for the entire dealership!! :)

thekept1

10 de feb. de 2010

It is my personal pleasure to commend Mark Nayert and the Suburban Volvo family for their extrodinary efforts to get me into my "first choice" vehicle, under seemingly insurmountable circumstances. I returned to Suburban after leasing my first S60 from them in 2001. The high caliber service I received at their dealership during that time cemented my relationship with Suburban and compelled me to return when the need (unexpected)arose. Providence has a way of turning an unfortunate event an opportunity for personal growth. Without sounding preachy while describing a used car sales transaction, Mark and I both weathered extreme circumstances during this time, yet we found a way to encourge one another during an extensive negotiation process. Mark, you and Suburban Volvo are a God-send.

derekmattice

8 de feb. de 2010

Dealership is well laid out, very clean, with an above average interior (it feels like a luxury automobile dealer). Of course I always want a lower price and had I haggled more I probably would have gotten it but I was satisfied with the vehicle I chose and the experience at the dealership. On a side note that Suburban Volvo can't control, I'd be happier of Ford chose to retain Volvo rather than selling the assets to Geely.

Z32302

24 de dic. de 2009

We went to the dearlerdhip with a specific model and price in mind and told Sam to contact us as soon as one became available. Within 4 days he contacted us and even allowed us to take the car for a few hours to make sure we were happy with it. Sam also worked with us to get the vehicle to the exact price point we needed. Good thing, we were going to buy a similar Volvo from another dealership that was $900 more, a year older, and had less options because nothing else was available within the time we needed it. Sam came through in the final hour and was able to deliver what we needed and more. Would recommend working with Sam to anyone.

Dody Allshouse

11 de dic. de 2009

Brian Huck and Mike Path are very informative,knowledgeable,personable and professional employees. Their goal is to make sure you are a satisfied customer. Both are patient and understanding in listening to your needs. I have purchased six cars from Suburban Volvo due to this customer service. Brian and Mike are certainly an great asset to this dealership!

Henryhirsch

1 de dic. de 2009

This was a very satisfying buying experience. Bob Cenowa, my salesman, was very courteous and didn't try to high-pressure me. I leased a 2010 XC60 through the Costco auto promotion, so I got a great deal and would highly recommend it to anyone, if it's still in place. The vehicle itself is outstanding in terms of comfort, driveability, utility, and of course safety features. The only small nit I have it that this dealership doesn't provide a computer to each salesperson. They have to share. I prefer to communicate via email, so the fact that my salesman didn't have access to a dedicated computer made email communication difficult. But, all said, I'd buy/lease from Suburban Volvo and Bob Cenowa again and again.

rsomani

30 de nov. de 2009

From point of first contact through deal negotiation to delivery of vehicle, these folks were nothing short of top-notch. In my history of purchasing vehicles (12-15 of them), I would rate their level of professionalism as one of the best if not the best. Some highlights:-when i asked about any details, they went out of their way to produce documentation-they let me take as long as i cared to regarding inspecting the vehicle and were only ready to proceed when i indicated i was ready-they had the entire process for out of state purchased well defined and they took the time to walk me through the details-the people (Sam and Brian) were friendly and professionalIf I have the opportunity, I would buy from them again.

karine

20 de nov. de 2009

I had an incredible experience at Suburban Volvo. Not only was the sales staff kind and helpful, but the manager, Angelo, really made my experience a positive one. From teh minute I walked in to pick out the car to the minute I drove off with my new Volvo SUV, I was thrilled. They really made me feel special, which helped to make my car purchase even more fantastic. I recommend Suburban Volvo to anyone who is looking for a great car purchasing/leasing experience.

ajs125

6 de nov. de 2009

Sam has now sold us two cars. He was extremely knowledgable on both the s60 and the new xc90. We are extremely happy with both of our purchases and will strongly consider returning to the dealership when we purchase our next car, and will definitely recommend it to our friends and family.

heapae

3 de sep. de 2009

We found a used car for a great price in July, 2009. Just a month later we were involved in a serious accident and the car was totaled. We were fine but missed the beautiful car we had purchased. We returned to Suburban Volvo and the sales manager found the 'twin' of our vehicle out of state. Sam Jamoua communicated with us every step of the way.We purchased the replacement through Sam. All concerns regarding the vehicles were addressed.We would definitely recommend Sam and Suburban Volve and would return when we again look for another car.

Owatson

21 de ago. de 2009

The professionalism and courtesy of this dealership from Sales to Service is to be commended. They are suberb and unpretentious individuals who made obtaining a car payment enjoyable. I have and shall continue to recommend this dealership. It was a pleasureable experience during a difficult time, yet they expressed genuine concern and support.

noodle734

18 de ago. de 2009

I can't say enough good things about my experience with Suburban Volvo-- the entire process was a pleasure. Chris Romanik is a very knowledgable and friendly salesperson that I would highly recommend to anyone. We were treated so well- the manager Angelo Giordimaina is a fantastic person to deal with- he really went above and beyond to make sure we were very happy. Not only did we get a great deal on our new car (with absolutely no pressure), but they took care of our lease turn-in (that was not a Volvo), including detailing and working out scratches on the body that saved us hundreds of dollars. They also detailed our other car, and offered a loaner while they were taking care of the lease vehicle. Truly, this was an unbelievable experience, and I recommend this dealership to anyone who appreciates great service, good deals and respectful people who really care about their customers. We are Suburban Volvo customers for life. Fantastic!

bridgee1908

17 de ago. de 2009

My experience at Suburban Volvo of Troy was a great one. Sam Jamoua, the salesman that I was working with was very helpful, knowledgeable, easy to talk to and was not pushy. You could tell that he was very passionate about his job. I would definitely refer customers to him, personally. I had the opportunity to talk with other personnel at the dealership, all of whom were pleasant but one appeared to be a little "stoic", reserved and not as approachable. In a business that is "customer/people" oriented, I feel that the workers should be more upbeat, friendly, approachable and have a sense of humor.

Eileen Britsky

14 de ago. de 2009

Chris worked with me for over a period of a few weeks. I was unsure as to the vehicle I wanted to choose, and also if I wanted to buy a new or used vehicle. I drove several different cars, and Chris listened to my feedback and never made me feel pressured at any time. He was always prompt in returning my calls and getting answers for my questions. I found him to be friendly, knowledgable and a good listener. I found the car I wanted and Chris made sure that all details were handled promptly and to my satisfaction. I feel like I have the "new " car I had been looking for, and was extremely pleased with the relationship with my sales person, Chris Romanik and the professional atmosphere at Suburban Volvo.

amsorensen

4 de ago. de 2009

Wanda was wonderful to work with. She was prompt, friendly and informed. She made our experience enjoyable and relaxed. I will recommend her to others. We love the XC70 we purchased. The showroom was roomy and had many different models to review. The demo we drove had many options to show the variety available. Everyone we encountered at Suburban Volvo was friendly and that contributed to a relaxing and positive environment. I would recommend the dealership to anyone looking for a Volvo.

preeves

22 de jul. de 2009

(Jim) Thanks so much for making my experience a comfortable one! Although I've purchased other (used) vehicles in the past, it's been 22 years since I purchased a NEW vehicle!! I didn't feel "pressured" at all to make a decision to purchase. I love my new ride!!! Thank you Suburban Volvo!!!