Jmbayha

15 de jul. de 2016

Overall a stress free and expeditious experience!! Happy to do business with them for future vehicles. Thank you Dave for taking the time to ensure the best deal for Shawn and myself!

Tttttttttttttrrr

14 de jul. de 2016

Had a really good experience purchasing my first vehicle! Had the best costumer service and help from Samantha May! If you want a great deal with no pressure or uncomfortable choices, be sure to go see Samantha at Sunset Chevrolet (:(:

Sablan91

4 de jun. de 2016

They provided us with everything we needed for my family thanks to Tiana Goode & Dwayne for great service we look forward to recommending our friends family

JSTDIXON

4 de jun. de 2016

This was the best truck or car buying experience we've ever had! Sean was fantastic, absolutely no pressure. We came in for a specific truck and Sean along with Marissa, in finance, had everything done in such a short time. We were in and out in less than three hours. Awesome teamwork! Thank you so much!Proud Tundra owners, The Dixons

karenhaile111

2 de jun. de 2016

Me and my daughter bought new cars over the weekend. Marco Farman was our salesman and he is just the best! No pressure and just a wonderful experience! Love the Marco

Brenda Rainwater

29 de may. de 2016

Best place to buy a vehicle, we've bought many from here. Dave was able to help us get the trick weer wanted within the guidelines we had set. Friendly and professional always! :)

Chevy2500

4 de may. de 2016

I took my truck in for an oil change and tire rotation. When it was complete, I paid and returned to my vehicle. I had scrubbed the curb, so knew the tire location before having the service done. Come to find out that scrubbed tire was in the same location. So I returned into the dealer to notify them I was charged for a tire rotation and the service was not performed. They talked to the tech. and provided me with some excuses that it was waiting for the lift, and having new people and paperwork brought to her....somehow my truck was brought around front and signed off that service was "complete". I simply asked for a refund and will get the service done elsewhere.

chevyguy

15 de abr. de 2016

Unlike some of my experiences at other dealerships, Sean Stead at Sunset was straight forward with all of the car information including purchase the price of the new vehicle. He also provided good follow through with delivery and new car briefing. The finance department was thorough but got us through the process quickly. Great job by all!

Mark

14 de abr. de 2016

A 2 hour job takes 4 days worst experience I've ever had . Will not be recommending anybody I know to go there for any kind of help.

chevy1

14 de abr. de 2016

sean stead internet sales helped us with our purchase very pleased would refer him to anyone who is looking to buy a new or used car or truck

Chuck

13 de abr. de 2016

I don't know if it's luck or by design, but Ian Bran generally oversees my visits to Sunset Chevrolet. I was not sure if my iPod would connect to my car and Ian patiently guided me through the steps to connect it and to adjust it for the best sound. It's this kind of stuff that keeps me driving from downtown Seattle to Sumner.

Matthew and Bronyn B.

10 de abr. de 2016

Little did we know that driving 200 miles to purchase our new 2015 Colorado pickup would be such a great experience. Everyone that we dealt with were very nice and helpful in the overall process. Dealing with Dave Goeke and Sean Stead over the internet and phone couldn't have been any better. They made this vehicle purchase fun and exciting. We will definitely come back again for our next vehicle and will recommend your dealership to many others

Silverado

9 de abr. de 2016

Service dept is good, traffic jam to get into service desk is a real hassle. The sales guys couldn't tell me how to use the remote to fold in the power mirrors on my 2015 3500HD, and said it wasn't an option. Figured it out on my own though, it's a nice option a sales team should learn so they can tell new Owner.

Jebas888

5 de abr. de 2016

As the title denotes this is a long awaited review that these guys highly deserve! I purchased a 2014 Jeep Grand Cherokee from this dealership back in September of last year, and from the moment I entered the door this establishment was courteous, helpful, and made my first new car (the newest I have bought to this date) purchase one I will judge all others against in the future. Instead of just describing the experience as a whole, I feel it necessary to give each individual person their own just deserves.DJ Geifer: Sales - This man's character is comparable to none. It is obvious that he truly cares not only about you as a person, but in benefiting the world every day that he can. I didn't think I would ever say this about a car salesman, but DJ has an amazing soul, an amazing presence, and leaves no doubt in you that you are going to be well taken care of by him. It felt as if I was working with a long-time friend, and not someone I had just met.Mike Hayburn: Financing - As if my time with DJ wasn't great enough, Mike continued the excellent interaction on by going above and beyond to find me a loan provider that gave me an excellent loan payment and a better interest rate than what I had been able to acquire on my own! The relationship that he has with lending institutions is next to mythical, and I am very confidant that I would not have been able to buy the car that I did if it had not been for Mike. He even kept me updated as to the status of my loan proceedings days after I had signed all the paperwork, and made me feel as if I was a top priority of his.Colton : Service - After buying my car I noticed that the brakes were a little shaky when decelerating from high speeds. Since I had to bring the car back to have some warranty work done anyways, I asked if the brakes could be addressed as well. Colton was not only knowledgeable and upfront with me in terms to what my warranty would and would not cover, but was also courteous, helpful and genuinely wanted to get my car fixed properly. I look forward to working with him and will for sure bring my car back to Sunset service for all the work I need done. Juan : service - Upon bringing my car into the shop to get the aforementioned work done. I was in severe need of a ride to the airport afterwards. Juan took time out of his day to drive me from Sumner to Sea Tac, did it with a smile, and wouldn't even accept the tip that I wanted to give him. "It's all part of the job." he said, and I will never forget the kindness and generosity that it took to say that.I want to thank all of the people a Sunset Chevrolet for an amazing buying experience that I will not soon forget. You have an amazing team there I will certainly recommend your establishment to all of my friend's an family members. Congrats on a job well done!

Mazda3253

1 de abr. de 2016

I visited Sunset and met with Sean Stead from Internet Sales. Not only was he personable and instantly likable, Sean helped me get the best deal and at then end of the deal, my financing came back as LESS than first anticipated!! My new car was making a clunk and Sean was there every step of the way to help me solve this issue. The Service Dept was helpful and friendly. They fixed the problem and I am a very happy customer!My next car purchase will be at Sumner Chevrolet, or wherever Sean works. Kelli Buck

Tim

30 de mar. de 2016

Sunset Service was there normal high quality selves. My car was taken care of and ready for me when stated.

dinatay56

26 de mar. de 2016

We were helped by Sean Stead and he was great. We were coming in just to see what he could do for us, and it turned out to be an easy and we got a great deal. We are Chevy buyers, we have a 2014 Malibu, and will soon see him for a new model 2016 Malibu.

PRICELESS

23 de mar. de 2016

MY SON FOUND VEHICLE ON THE WEB SITE. THE SITE DOESN'T SHOW PRICES. HE E-MAILED FOR THE PRICE. HE RECEIVED QUESTIONS BUT NO PRICE. DROVE TO DEALERSHIP , FOUND VEHICLE, ASKED FOR PRICE. SALESMAN WENT TO OFFICE AND SENT ANOTHER SALESMAN BACK WITH KEYS. WE ASKED FOR PRICE. HE SAID THAT IS UP TO SALES MANAGER. TOOK FOR TEST DRIVE. EXPLAINED THAT I HAD LIMITED TIME. BACK IN OFFICE, SALESMAN ASKED MORE QUESTIONS ABOUT CONTACT AND TRADE-IN BUT DID NOT GIVE PRICE. HE STATED THAT HE NEEDED THIS INFO TO GIVE ME A PRICE. HE WENT TO BACK ROOM AND TALKED TO SALES MANAGER AND CAME BACK OUT WITHOUT PRICE. I STARTED GETTING MAD AND ASKED FOR PRICE AGAIN. SALESMAN WENT BACK TO SALES MANAGER AND CAME BACK WITH A FULL PRICE QUOTE MINUS REBATE FOR A 2015 VEHICLE. I CAN BUY 2016'S FROM OTHER DEALERS FOR $8000-$10000 OFF MSRP. NEVER HAD MY TIME WASTED MORE THAN THIS DEALER. HAD I GOT THE PRICE IN THE BEGINNING, I WOULD NOT HAVE WASTED ANY TIME WITH THEM. THEY SEEM TO JUST WANT YOUR INFO TO BADGER YOU LATER.

Gt5$47

22 de mar. de 2016

Sean Stead, the internet sales representative, was very helpful and always available to answer all my questions. This was my first diesel truck purchase and Sunset Chevrolet made my purchase go smoothly. I'm grateful and happy with the dealership, Sean and for purchasing this truck

David

6 de mar. de 2016

I had my check engine light go on and the stabilitrak light flashing on the dash. I took the suburban to orileys to get the check engine light code checked and found that # 4 cylinder was miss firing. I took the 2008 Subaru to Sunset service department on 02/23. Colten told me there was 137 charge to have the code checked and it would go towards repair. I had to a trip planned and need the vehicle checked. After having suburban all day I found that they could not make the miss fire happen again. I picked the vehicle up drove home and it happened to me. This was 20 miles from the Sunset Sumner. I was going to bring it back the next day but it seemed to run better. The next day I was to leave. While driving the suburban I started hearing a lifter noise. I checked the oil while waiting for the service department to call me back. There was none on the dip stick. You would thing that 137 dollar diagnostic charge would be at least checking the oil. I called left a message for the service manager. It will be a week and still no return call. Caring about customers start at the top. With no call back I think I understand why the rest of the team does not care. About providing good customer service.

Jeffrey

12 de feb. de 2016

I feel things went well. Steve Bishop my salesman was helpful giving me information and was very personable. No pressure and he took his time with me. He went out of his way in my opinion setting up my OnStar and my iPhone to the car as well. He's a car guy so I related and got along with him great. I love that Sunset has the warranty protection for life program for new cars. That's a great benefit. Thanks Steve and Sunset Chevrolet, I love my new car.

George

9 de feb. de 2016

Always pleased with Sunset Chevrolet Sales and Service.I have been in the Automotive Service business since 1980 as a service manager, shop manager and mechanical inspector. Sunset has always been one of the best shops/dealerships I have dealt with in Washington.

Paul

9 de feb. de 2016

Our experience was outstanding. It our 2nd vehicle we have purchased from Sunset Chevrolet. Justin Ebie did an oustanding job going over the 2015 Chevrolet Silverado features and assisting us on setting up Onstar, phone and other items. His professionalism and knowledge of the vehicle was exceptional. He made our experience easy and hassle free. I will definitely make future purchases through this dealership and salesperson.

George

8 de feb. de 2016

I absolutely loved everyone I dealt with. Outstanding people and service. Made for a great experience! Justin my sales guy was awesome! I can't remember the name of the lady who helped me in finance but she was awesome too! Thank you for a great experience and great truck!

Gilbert

8 de feb. de 2016

shop was clean work was done on time I will bring it back again for my 20,000 mile service I have used sunset chev for the last 15 years

rickgrayson

28 de ene. de 2016

Absolutely do not buy a vehicle from Sunset Chevrolet. The individuals in sales are great, but you will be severely disappointed once you have to work with their service department. I have had my truck in for service, and almost every visit was a nightmare. 1 visit was an oil change where they also wanted to update my instrument cluster. The technician fried my instrument cluster and I was without my truck for almost 2 weeks. Another visit, I was delayed because my vehicle was blocked in and I couldn't get out. Another visit I noticed my wheel cap was missing and I had to drive all the way back to Sunset to order a replacement cap. The last visit was the final straw. My Silverado was leaking above the drivers side visor. I called to make an appointment, and they needed me to wait 4 or 5 days because they were backed up. The good news was Andy their technician seemed to know exactly what the problem was (XM antennae). When I brought the truck in for service, I was told they would need it for 2 to 3 days. When I asked why, I was told they still have a backup, and in case it wasn't the antennae, they would need time to trouble shoot. I checked my truck in, and was then told it would be a 20 to 25 minute wait for my rental car. 45 minutes later, I went back to the service counter to find the rental car rep chatting with the technicians. I insisted on getting my truck back, and drove away with nothing repaired. I called Gilchrist Chevrolet in Tacoma, and they got me in the next day. What would have taken Sunset Chevrolet 2 to 3 days to fix, took Gilchrist 2 hrs. Gilchrist got my truck right in, fixed the leak around my antennae, performed a recall service on my 4 wheel drive system, and changed my oil in less than 2 hrs. Lifetime oil changes is not worth the pain and frustration of dealing with the Sunset Chevrolet service department. I will pay for the oil changes and take my truck to a true 5 star service department at Gilchrist Chevrolet.

Tink6689

20 de ene. de 2016

Me and my husband loved the service we got at this dealership and will be going back to buy all of our future Chevrolet vehicles through them.

Mark

6 de ene. de 2016

I know selling a car is all about the numbers...and we did experience this while buying our vehicle. Mark researched the purchase and had it all figured out on what we could spend. He went in with his absolute best deal and we were turned away. No deal making, no "lets talk about it". Basically a "not interested". But since it is all a numbers game...they called the next day to "make it work". This is the one thing we have always disliked about buying a vehicle. Good partner vs bad partner. "He couldn't make it work, but I talked to the owner and he said to call you back and make it work". Other than that "game" we had a great experience.

2500HD Silverado

5 de ene. de 2016

I know everybody has an off day but a service writer should always be courteous. The last time I had my Silverado in for service, I ask a couple questions and all I got was negativity and talked down too. I have had a very good experience previous, I drive 40 miles each way to get to Sunset and the experience of purchasing was outstandingbut I think a service writer needs to Represent the dealership and I am very displeased.

Frank

31 de dic. de 2015

My other car is a Lexus. They treat us pretty good. After they do service they clean the car, inside and out. Maybe Sunset should do that since I paid all most as much for the truck.

Joseph

30 de dic. de 2015

I love everything about your dealership, I truly feel like a family member when I come in for anything. The staff even remembers my name after months of not being there. Thank you so much.

William

30 de dic. de 2015

Great overall experience. I have bought many cars from Sunset and the only improvement would be to speed up the total process.

James

24 de dic. de 2015

I was very satisfied with the way I was treated by the service department for my concerns about my concerns about bottoming out the front left frame of my car.

Cleman

19 de dic. de 2015

I am Honestly; unexpectedly...very pleased with the way I've been treated. I've only been in twice, the most recent on the 15th for an un-announced oil change and about 30 miles from going over. I was finally able to get down to your shop but still had things I needed to do, so Mr. Kinman and Tony set it up for me to have a vehicle. I wish I could remember his name, but the guy who introduced himself to me about a minute after I walked in was very cool. He didn't know anything about my situation but did all the leg work and had me outta' there in no time. So, a extra thanks to him. My first oil change went just as smooth. Thanks again

Warren

18 de dic. de 2015

Had a ghost problem with the computer that they figured it out and replaced computer, they were very pleasant to work with, the car was cleaned inside and out which was greatly appreciated and unheard of this day and age. Thank you for great service.

Marvin

18 de dic. de 2015

I was treated very well both by the salesman and the finance person. The had a huge inventory to pick from

Charles

17 de dic. de 2015

For me, the face of the dealership is the person I meet at the service desk. In my case, that Ian. He never fails to remember who I am whether it's on the phone or in person. I like the "feel" of the dealership in that there is a sense of life to the place. Nobody is standing around with their hands in their pockets. From the nice guy who keeps the place tidy, to the people who answer the phone, to the people at the service desk, the dealership has the feel of a place where there is a sense of professionalism. It's worth my drive from downtown Seattle to keep my contact with Sunset Chevrolet.

Matthew

16 de dic. de 2015

you guys did great at getting me a rental car and keeping me updated on fixing my truck. Thank you!

Alissa

16 de dic. de 2015

Everything went smoothly your shuttle driver Juan was a safe driver and very friendly. My car was done before the estimated time.

Chuck

15 de dic. de 2015

Every thing went very well that includes the loan car. I was a little surprised when Christien Warren would not split the bill with me. But than had she asked I would not have loaned her my truck. So I guess it was a push

Vanessa

9 de dic. de 2015

I knew I wanted to buy a new truck but was undecided on the engine and options I wanted. Sean Stead really took the time to listen to what I needed and thoughtfully provided knowledgable answers to my myriad of questions. He spent a lot of time with me and never made me feel pressured or rushed to make a decision. I couldn't be happier with the truck I bought or the selection process Sean patiently walked me through. As a long time loyalist to another dealer I was almost expecting to be let down by Sunset but instead Sean easily converted me to a Sunset customer. He is a great asset to Sunset and a pleasure to do business with. Thanks again Sean!

Daniel

9 de dic. de 2015

Only thing is the generated Email for outside party stating I needed to have 1000 mile service when when I got there I was told first one should be at 5000 there should be better comunication between them and dealers. Every one I dealed with at Sunset where very nice and i was taken care of.

Skeptic CL

9 de dic. de 2015

I bought a "Certified" 2012 GMC Yukon XL. Got it home, a two hour drive, and discovered several issues that hadn't been resolved. I had been told that a leak in the engine compartment had been fixed, yet the transmission line was leaking and needs replacement. A leaking headlight was to have been replaced, but wasn't. Taillights on one side were out. An interior door panel needs to be replaced, an exterior panel needs to have some clips repositioned, and some other interior trim needs repair. Several of these items were identified and was told that they would be taken care of before we were to leave the dealership originally. 10 days since purchase, no call backs, no support whatsoever. Now using a GM dealership close to home and will incur approximately $1700 in repairs and corrections. Some of it is my own fault for not pursuing more aggressively, but reassured by salesperson that they would take care of issues, obviously not, since communication has been primarily one-way and they have been virtually unresponsive. I would not recommend this dealership in anyway, shape, or form other than "buyer beware."This is to follow up on their lack of follow through. Filed a complaint with General Motors and got a couple of calls, but no real action. When Sunset had called about the problems the vehicle was already in a Real General Motors facility where the work was being done. It turns out that this place (Sunset Chevrolet) is worse than originally thought, they not only didn't fix the transmission leak, but also missed a coolant leak. By the way, there was service sticker from Sunset indicating that the vehicle had been serviced, I wonder what they did besides put a sticker in the windshield to tell you when the next service was due, because obviously nothing safety related was done. My final bill for repairs was over $1800 and over $900 was for parts that should have been installed by Sunset Chevrolet prior to the sale of the vehicle to me. All of this is on top of being told by the salesman that Sunset does approximately $2000 worth of repairs and maintenance to their quality used cars to make sure that they're in pristine condition for the new owner. Thanks to Ruddell in Port Angeles, we now have the vehicle we should have had over two weeks ago. To top it all off, it's not a "Certified" GM product. Sunset is very dishonest and unethical and I wouldn't recommend them to anyone.

Meagan

5 de dic. de 2015

My experience buying me car was fantastic but the next day i realized my Stereo was not working so when I took it in to get fixed no one took the time to look at my stereo while I was there to make sure it was no t my error instead they gave me a loan car and sent me on my way. Then there was no communication on what was going on with my car.

Stephen

3 de dic. de 2015

Shawn Kennedy provided professional and courteous service. He went above and beyond to ensure our experience with Sunset Chevrolet was totally positive and enjoyable. We not only would, but have recommended Sunset due to your friendly and courteous.

Kimberly

30 de nov. de 2015

We arrived early and the service department started the process and got us going quickly. We decided to look around the lot as we are thinking about upgrading and the sales folks were helpful when we needed them.

Joni

26 de nov. de 2015

The people I dealt with were very knowledgeable and worked efficiently as a team to help me purchase a new car.

JohnK

25 de nov. de 2015

Sean made my truck buying experience an enjoyable one. He worked hard to find the truck I was interested in at a fair price. He is knowledgeable, informative and no pressure. Thanks Sean for making my purchase easy and hassle free.

ilovewyldlife

24 de nov. de 2015

Dave is great! Very professional and always willing to help find you what you want and at the price you would like it to be at. I Never felt pressured to buy or tricked in any way. I felt he was honest guy and wanted the best for me at the best price. This is the second Vehicle I have bought from Dave and its always been a great experience and I feel taken care of and he's always willing to go over and beyond to help me out. Definitely recommend him if you are looking to buy!

Billk

23 de nov. de 2015

I have bought cars since 1993 (9 to be exact). From start to finish Sean was a great help and salesman. He was open and honest, kept giving me vehicles to look at that were where I wanted to be in terms of price and need, and understood the type of vehicle I would be interested in. Most of all, wasn't pushy which I appreciate. Really enjoyed my experience- hope you're there in three years Sean, gonna buy that brand new Silverado!!!Thanks for everything!

Dusty

22 de nov. de 2015

Very professional. Awesome service department. A car wash by hand. Who else offers that? No body. Thanks for the hard work on a cold day.

Stanley

22 de nov. de 2015

The people at Sunset Chevrolet are great!Andy in service is awesome and very well organized.Everybody was friendly and made us feel like family.My car was taken care of detailed and we are happy!

David

20 de nov. de 2015

I loved as it was painless and the amount of time at the dealership was not as long as expected. I'm definitely a returning customer.

Jeffb123

18 de nov. de 2015

Best car buying experience ever! Steve scoured to find the right car and work a perfect deal. I would highly recommend Steve bishop at sunset chev!

Todd44

17 de nov. de 2015

Excellent service from Justin on the sales team. Everything was as advertised. Justin was great to work with. The deal was closed with all the details I had asked for.

Sara

17 de nov. de 2015

Ed and Dwayne did a fantastic job. I'm very happy with the treatment of the staff at Sunset. They went above and beyond. Thank you!!

dave89121

16 de nov. de 2015

Best Dealership Ever !I just want to say thanks to Phil Mitchell and his staff; Bob Fish our salesmen, Tyler the GM, and John - Service Director for stepping up to the plate when the customer needed help. I have purchased vehicles from more dealerships in the past than I can count, but never have I been treated so fair and watched as employees and staff from the top down, go out of there way for a customer, as they have here at Sunset Chevrolet for me. I purchased a used vehicle here, and like any normal vehicle, it had a few issues after the sale. The difference between Sunset the other dealerships, they truly do care about their customers and concerns after the sale. Many dealers I have used in the past dont even know your name when you come back, especially if you have a problem. Not here at Sunset, the entire staff went out of their way to take care of me and my family after the sale.Thank you so much !Dave C

Ddsnider

14 de nov. de 2015

Amazing people, willing to really help out and right any wrongs. Service to sales is wonderful, and truly helpful with everything. We had a bad thing happen and they totally fixed it!

Stanley

14 de nov. de 2015

The service team is outstanding! The parts guy (Jack) is not doing the dealership any favors with his lack of salesmanship or take it or leave it approach to add on accessory sales. The Internet has a much better approach to serving your customers than I found thru your parts department. I guess you prefer to hold your high margins and keep your sales at the level you have instead of being more competitive and retaining customers that could by at the dealership if you were willing to compete.

maconbacon

13 de nov. de 2015

Dave Goeke worked with me over a 3-4week period, it was a numbers game for me. Dave didn't give up on me ,i think he could get just about any deal finished. Thanks to dave and the whole team at sunset.

C L

13 de nov. de 2015

Went to this place a few months ago for a truck purchase.Spent a few hours there looking and trying to get an approval.The finance manager told me he would call the following day, never heard back from him. I called them back, and was told again, that I would get a call back, that never happened.Tired of waiting for a call back, went to Seattle, got an instant approval on a 2015 fully loaded Chevy.

Allen

13 de nov. de 2015

Wonderful experience, Tony, Dave G. and the Team took care of my needs and expectations. Walked away feeling I got a good deal.

James

11 de nov. de 2015

Ian was great as he scheduled the appointment, met me there, and took care of the issues in short order. The work was covered by my Chevrolet Warranty and cost me nothing. Very professional, friendly, and rather enjoyable. I do enjoy visiting the dealership and seeing Jason, big Mike, and Ian. Caring for their customers is the number one rule, taking care of our automotive needs, and making sure we are confident in the work and feel safe in the knowledge that all the work is done correctly, safely, and efficiently. Thank you all for all the care and support. I will continue to do business with Sunset Chevrolet and pass on my experiences to my business associates, friends, and family.

Jamie

9 de nov. de 2015

The salesperson ordered my vehicle and it was delivered earlier than expected. However the 4G wifi hotspot was not functioning. The salesperson got the brand new from the factory vehicle in to be serviced. The service people changed out a module. It still was not functioning when I returned to pick it up and had to be serviced again. The problem is Onstar says their system does not show my vehicle equipped with 4G hotspot. I am able to use the hotspot now but Onstar still does not recognize my vehicle having 4G capability. This is my first time buying Chevy and I can't recommend anyone buy a Chevy due to the experience I had. No fault to the dealership this is a manufacturing or software error.

David

6 de nov. de 2015

Justin Eide was very friendly and helpful in finding the right truck. He searched the storage lots with me and helped me narrow down which truck I truly wanted. The process didnt take long from when I arrived to when I signed the papers. It only lasted longer because of me changing my mind. The dealership worked with me in finding the right payment for me.

Chad

5 de nov. de 2015

Man this place is awesome and really fun to work with. Everyone was real happy to help and get you what you needed and great pricing and made everything seemless.

Jorge

5 de nov. de 2015

I have used Sunset Chevrolet for the past 2 cars that I brought really nice people, they go over and beyond for their customers.

Gerald

1 de nov. de 2015

We had a great experience at Sunset Chevrolet. We went there to have our 2003 corvette serviced for the first time and were treated like it was our regular dealership. The staff was very prompt and got to us as soon as we pulled in. While we were waiting we decided to continued our search for a new corvette. Matthew Bradfield our sales person came to us and welcomed us. He was very informative and helpful at showing us the cars that were available and was never pushy at anytime. It was great to work with Matt because he listened to us and what we wanted to consider in our search. We left that morning knowing our 2003 was being taken care of and with answers to our questions about a new 2016 corvette. Later that day we were called with a very detailed description of what needed to be done to repair our 2003. All of our questions were answered thoroughly about our options for repairs. We had left Sunset earlier that day with the information we needed about the new corvette we were interested in. Once again we never felt pressured to buy a new car, but were given the answers we needed to feel comfortable in negotiating with Matt since we had decided to trade up to a new 2016 corvette. My wife and I are grateful for the professional way Matt and the rest of the people at Sunset helped us to bring our new corvette to it's place in our lives. We look forward to our future use of Sunset for our driving needs.

Mbuchanan74

1 de nov. de 2015

We have bought several cars from Sunset. Two of them have been with Sean. Both times it was not the easy of deals. Sean worked very hard for us. We will always go back to Sean for our car needs!

Jennifer

30 de oct. de 2015

The person who I was working with during my oil change was great and I appreciate him taking the time to get me bids on new tires. Very friendly.

Joseph

29 de oct. de 2015

Got my vehicle back when I was told I would. Andy Williams was excellent, explained everything and was very professional. Excellent service!

Tawni

29 de oct. de 2015

I have always heard great things about Sunset Chevrolet. This past week I was able to have my own amazing experience as well. I worked with Justin E. from the start and he was fantastic. He was very nice and polite and most importantly not pushy. He was patient with me and showed me multiple vehicles until we found the right one for me. When it came time to sit down and crunch numbers he fought for me tooth and nail. He got me a better deal than I could have ever imagined. Not to mention that Sunset gives free oil changes for life! I am now the happy owner of a 2015 Chevrolet Equinox LS and I couldn't be more ecstatic! Thank you Justin E., Mike (in the finance department, and the rest of the Sunset team for all of your work and fantastic customer service. I am a customer for life!

James

28 de oct. de 2015

I was advised that I could have a coolant leakage so I scheduled a visit for next week on the 4th so I was wondering if I had warranty coverage. I was advised that I would have to bring it in and sign a work order which costs $65 dollars and then they would find out. Seems I could have had the first question answered first since I bought the Camaro at Sunset and I should be on the computer data base. I was hoping to have the answer before I return to Service. The Oil Change went well.

Richard

25 de oct. de 2015

You took care of my new truck and told me of a defect and repaired it. I have been a customer of yours since 1992 and I have always had excellent service, Thank You Rich Battle

TawniNipas

24 de oct. de 2015

I have always heard great things about Sunset Chevrolet. This past week I was able to have my own amazing experience as well. I worked with Justin E. from the start and he was fantastic. He was very nice and polite and most importantly not pushy. He was patient with me and showed me multiple vehicles until we found the right one for me. When it came time to sit down and crunch numbers he fought for me tooth and nail. He got me a better deal than I could have ever imagined. Not to mention that Sunset gives free oil changes for life! I am now the happy owner of a 2015 Chevrolet Equinox LS and I couldn't be more ecstatic! Thank you Justin E., Mike (in the finance department, and the rest of the Sunset team for all of your work and fantastic customer service. I am a customer for life!

Stan

23 de oct. de 2015

Good experience - had to locate my own vehicle to seal the deal, but got a great trade and wonderful new truck based on perseverance and understanding how the process works.

David

23 de oct. de 2015

Started on the internet working with DJ Giefer and got a quote but he had a family issue on the day I was coming so the final decision was made working with the Sean Stead at the lot. The process went very smoothly, good team work and a great experience.

Rebecca

22 de oct. de 2015

They were awesome. Andy took great care of me. Got me a courtesy car while my car was being fixed. Everything was covered by my extended warranty so no out of pocket co s t for me! Love it.

Gary

22 de oct. de 2015

We appreciated DJ's sales approach - very informative and no hard sell. We dropped in a few times over the months leading to our purchase decision. DJ always took time to answer questions and provide information about the truck choices we were considering. Keep that guy around!

VJ

21 de oct. de 2015

I myself have worked in auto dealerships for over 25 years, now retired, and have bought many new Chevrolets over the years both in the dealerships I worked for and after I retired and have never had a better experience than at Sunset Chevrolet in Sumner. Our sales person Damon Muchow and sales manager were exceptional in every aspect of the process. I would put Damon far above any sales person I have ever worked with or met in all of my years buying Chevrolets. One word sums up our whole buying experience at Sunset Chevrolet, OUTSTANDING!

Golden Bear

21 de oct. de 2015

I started my search on the internet and had five or six dealers looking for a 2015 Tahoe LS and about three came up with quotes that we very close. I chose to visit Sunset Chevrolet since they offered a Lifetime Power Train Warranty. I met Sean who stood in for DJ and the Tahoe they offered was a metallic ice silver and after looking at the color it was not what I wanted. We lookt at other Tahoes they had so I could see the various colors but they were all LT models so we went back to doing a search of what inventory was available in them market. Sean was happy to show me the listing with cost and details of each vehicle so I could pick which one fit my budget and preferences. We eneded up with a vehicle located in Spokane and he said they could have in ready in less than a week so we made a deal.I was one of the most pleasant car buying experiences I have had in my 50 years of owning cars.

Todd

21 de oct. de 2015

Ian always takes care of me and does an excellent job. Please keep him around and maybe give him a pay bump.

Frank

20 de oct. de 2015

I had been trying for a few weeks to get my 6,000 mile service scheduled. The first time they wanted me to wait over 10 days to schedule. The second time was this past Saturday, and they told me I had to wait over a week. I offered to leave my vehicle if they would give me a loaner. I was told no you don't offer loaners for this service, and all a 6,000 mile service is, is an oil change and tire rotation. She also said that they always schedule oil changes out at least a week. To say the least I was not happy with the response or the attitude. It felt like was being told to shut up and deal with it. I drove away very unhappy and very upset. Once I calmed down I realized that maybe your management staff didn't realize how customers were being treated? Maybe they didn't even realize that they had such a back log for oil changes. I then went to your website and found a link to send you an email. I explained the situation and why I was so unhappy. Within a half hour I received a phone call from Toby. He was very apologetic and offered to make it right. In my view he did so and maybe a little more. It sounds like you have some real issues currently with your ability to perform oil changes in a reasonable time, but you are working on it, and if I can't get what I need it sounds like I have somebody I can turn to for help.

Leanne P

18 de oct. de 2015

One of the reasons I don't purchase a car very often is because I have to interact with car salespeople. When my car started breaking down every other month I knew it was time. Sunset Chevrolet was the first place I went to and I was treated so well I ended up purchasing a car that day. I was treated with respect and they tried to make the process as easy and quick as possible. I love my new car and will return. I would recommend them to anyone.

Rochelle

18 de oct. de 2015

Ian in the service department is the BEST. I always look forward to dealing with him because he is attentive and always goes the extra mile. Thank you Ian!

William

16 de oct. de 2015

We were on a time schedule with another appointment. You did a great job and our truck was ready to go right on time.Always a great experience.

Bobbi

16 de oct. de 2015

Took a little long to get an appointment and the wait for the vehicle was a little long, but over all, I had no complaints or concerns. Staff was friendly and courteous

Joy

16 de oct. de 2015

Very friendly and helpful staff and clean facilities. I received a very informative price estimate for the work my car needs to have done in the next few months.

Marshe253

15 de oct. de 2015

Sean Stead is amazing! Worked with me until I was happy all the way around! Even added power windows when that was a deal breaker for me!

JohnD

15 de oct. de 2015

I went to Sunset for their reputation and Warranty Protection for Life Program. I met with Shawn and he did a great job finding out exactly what I've been searching for. Although, they didn't have the exact truck there that day, Shawn kept in touch with me as they got new stuff in. About a week and a half later he sent me some pics and info via text on a 1 owner Duramax that they just got in on trade. I made it down after work and made a deal! Shawn made the process easy and is a true professional. He even put me in a loaner car until my truck was finished getting through the safety inspection and detail. Awesome service from start to finish!

Linda

15 de oct. de 2015

I did not get the young lady who helped me and I was very impressed with how much she did a great job and really knows her job. I think it takes a woman sometimes to better explain things and not make feel dumb. thank u

Bruce

14 de oct. de 2015

The service department could not have been nicer. I was seen promptly and the wait time was just as the service member told me. Comfortable waiting area, with friendly customers. I was very pleased with my visit, and my car was returned to me clean and ready to go.Thanks

corie

13 de oct. de 2015

Devin~ Thanks for all the time and energy you've put into finding the right suburban for our family. Your communication and assistance behind the scenes have been outstanding. We appreciate all the help working through the details and making sure we're set to go! Attaway!

Scottboughttruck

12 de oct. de 2015

Sean found a way to make my price work on the vehicle I wanted - never pushed anything, he just focused on making sure I was satisfied.

Floyd

12 de oct. de 2015

Service personnel were very professional. Analyzed the problem, explained what was wrong, arranged a loner vehicle, finished the repairs early. Works perfectly now.

Greg

12 de oct. de 2015

Always nice to take my vehicle to Sunset. Only thing that was an issue was I could not get in for an oil change for over a week unless I wanted to drop it off & wait with no estimate on how long it would be.

jradford

11 de oct. de 2015

I had already narrowed my choices by the time I called Sean but he exceeded my expectation with his knowledge of the produce. Next truck I purchase will be through the Internet sales without the pressure of a salesman

James

9 de oct. de 2015

I was never told how long the service would take. I was under the impression it would take only one day. Not a big deal except for the fact that the loaner vehicle was WAY too small for a 6 foot 250lb man who drives large vehicles for a reason. Providing commensurate loaner vehicles would be more appreciated.

Arthur

8 de oct. de 2015

I think Andy is awesome. Love worthing with him, he gets things done but is friendly and fun to work with. Will answer all my questions isn't pushy on selling so that is why I get my service at Sunset. He is my go to guy.

jim

7 de oct. de 2015

oil filter was loos and oil was dripping from it. and looked at the dip stick it showed oil at the bottom tip of the stick so my truck ben running low on oil

bpemberton23

4 de oct. de 2015

We just had the best experience buying a car. We typically hate the entire process of buying a car, and were actually dreading the thought of this purchase. However, our experience at Sunset Chevrolet was so much better than any car purchase we have ever had. From finding the right car, to the negotiations to the financing, everything went better than we could have possibly expected. Jake and Craig found us exactly the car we were looking for at a very fair price. Mike in finance worked to get us exactly the right financing. Everything went better than we could have imagined. We will be return customers. Thank you!

Joseph

4 de oct. de 2015

MY experience every single time I am at your dealership has been the top of the line. It is very nice to see that there are some companies out there that really treat you like you really matter. I feel good walking into your dealership, it is alot like going home. My thanks to you and everyone that is working at your dealership for the way I have been treated and will be treated in the future. You all are top notch.

Tim8321

3 de oct. de 2015

Ed Meservey was a true professional and non pressure salesman! I when made the buying experience very pleasant and stress free for us! I would highly recommend him to anyone who is looking for a better sales experience then at most dealerships. I will return when the time comes to purchase a another vehicle! Thanks Ed and the whole staff at sunset Chevrolet.

Turnkey Mark

3 de oct. de 2015

I researched the internet extensively looking for a used truck. When Sean Stead called me, I decided to go with sunset Chevrolet. He was very knowledgeable and went above and beyond to make sure I knew everything about the vehicle. He helped set up the Bluetooth , serious fm radio, and the North star system. Thanks, Sean

James

2 de oct. de 2015

Our sales consultant Dave Goeke was great to work with from start to finish! The entire team made the buying process easy.

Glen

1 de oct. de 2015

Helpful and informative. Sunset made my stressful car buying experience a lot easier. They listened for my needs instead of just trying to sell me a car I didn't need

Jason

1 de oct. de 2015

I was on my way back from lunch and Ashley, a service writer, noticed my taillight was out. She alerted me to the fact and got my vehicle in immediately and repaired it for me. Excellent customer service!

sunsetchay

30 de sep. de 2015

My wife & I bought our new car from Sunset Chevrolet on June 1st our experience was great. We bought a Buick Enclave at a great price with no hassle, very impressed with look & layout, service & huge shop. Shop is top of the line everyone is very nice, we met Sean Stead who actually found car for us. He has gone way beyond just helping us find car, he called me last week to wish me happy birthday as he called my wife last month. I recommend Sunset to anyone I know looking for vehicle. Thankyou Sunset & special thanks to Sean Stead !! Your happy customers, Chay & Kim

Tammy

30 de sep. de 2015

I usually have an appt but this time I didn't. I was grateful to be able to drop the car off and get the oil changed. I was informed there was a routine maintenance issue and a recall issue that needed tending to also. The only hitch that I encountered was that I had asked to have my car washed and vacuumed because we had just driven in from Yakima the night before and it was filthy. I was told that that could and would be done. I was thrilled. When I picked it up, it was still dirty. I would have understood if I had been told No to the washing, but it was disappointing to be told Yes and then not to have it be done.

Beatrice

30 de sep. de 2015

Working in the guest service industry, when I go out I expect to be treated 150% like I give in my job... you get that here!My husband loves his truck and Thank you for the great service!

goldenhank1

27 de sep. de 2015

I stopped in to sunset today to look at used trucks.. just to look . Ended up having one of the best sales reps help us out. Damon was great, wasnt pushy nor did he expect to spend the next few hours with us. I ended up buying my first brand new truck. In the end have another great exprience here. this might have been my first brand new truck but not my frist buy from here. I have bought the last 3 trucks I have owned from here.. sunset chevy buyer for life. thank you to all that helped me out today. Damon keep up the good work..Joe

JAG

27 de sep. de 2015

Wasted two trips to this dealership to be ignored and treated unprofessionally. First trip I drive all the way out from Gig Harbor (about 45 minutes), nobody helps me, including DJ, the salesmen who told me to come out. So I drive on to work and get stuck in the worst traffic. DJ convinces me to come back out and I do. We look at some trucks and I like a couple and decide to talk numbers and have them pull my credit. My scores were in the financing realm, so we do the normal salesman running back to the manager stuff. He comes back with numbers that are astronomical for the trucks I was looking at and didn't budge on any of the prices, sky high interest rate, and a pitiful amount for a perfect condition in demand trade in. Obviously I say no and he runs back to the manager. Well, I have to get to work, so we shake hands and he says he will get back in touch with me to finish the deal. The next day he sends me a flyer that shows they have dropped the prices of their vehicles about $6000 bucks and would not budge with me a day earlier??? No calls, no answers to my emails or texts in response to this ad. Still no responses to separate calls or emails 3 days later. This dealership is very unprofessional, just lost a potential "Chevy Guy" customer for life, and DJ was one of the most unprofessional salesmen I have ever worked with. I would not waste your time with this "old school tactics" dealership. It's amazing they are even still in business with much better options and prices right down the road.

Bennie

27 de sep. de 2015

Each person very easy to work with. Listened to us .were very thorough in explaining options to us. We were able to get us just what we wanted

Rene

27 de sep. de 2015

andy and the crew there have always been fantastic! always a fun time,actually enjoy waiting get to catch up on their lives and whats been going on! sure glad to see mike odom back great individual

Helen

27 de sep. de 2015

My experience with Dwayne, Jason & Ryan was very pleasant & stress free. After hearing time and again, "no we cant help you", Sunset Chevrolet came thru for me. Thank you. I will recommend thia dealership to anyone looking to purchase a vehicle.

The Phelps

24 de sep. de 2015

We decided to purchase a new pickup. We went to numerous dealers to determine the best pickups, prices....... We've seen numerous advertisements for Sunset Chev in Sumner & decided to visit there. The minute we walked in & met our salesperson - TonyCerullo - we felt warm & comfortable. Buying a new vehicle is a huge investment & Tony was so patient & assisted us tremendously. From showing, to test driving, to answering all the questions we had to financing & final delivery, was a stress free experience & became a friend!! We LOVE our Silverado pickup. Tony extended his assistance on anything we need upon leaving the dealership. He even came in on his day off to deliver our vehicle out for us. Thanks Tony & Sunset Chev for all that you did on making our buying experience great...

Edmon

24 de sep. de 2015

Best experience I've had buying a vehicle in 40 years. Sales people explained everything in easy to understand terms. Extremely helpful with setting up Bluetooth and On Star.

Latasha

24 de sep. de 2015

We purchased two vehicles (Equinox and extended cab Colorado) in 2013. Our family size changed and we needed more room in the truck. So we went right back to Justin at Sunset to purchase a crewcab Colorado. Justin, as he was two years ago, wonderful to work with. He is helpful, friendly and willing to work hard for us.

Mikel

24 de sep. de 2015

No problems with the service, truck was ready on time and very convenient. The only issue was I always ask for my truck to be washed and annotate that on the overnight drop box form. This is a service you offer if asked the way I understand it but I never get that accomplished. A little irritating for an otherwise great dealership.

James

24 de sep. de 2015

Outstanding support throughout the process. Thanks to Damon for doing the legwork. Shane for providing the valuable technical information allowing me to make the informed decision. And Curt for saving me $$$ in the finance aspect. Greatly appreciate all that you do as a team at Sunset!

Louis

21 de sep. de 2015

Justin was amazing on helping me find a great deal that worked for my family. He was very understanding. Had an amazing experience.

Ronald

21 de sep. de 2015

Special financing pulled off a miracle for us. We appreciate all the hard work that went into our very ugly situation. We left in two brand new vehicles. We couldn't be happier with sunset Chevrolet

Christopher

19 de sep. de 2015

Very friendly and willing to work to get us into a car for the purpose we were there in the first place. I needed a car that would get great gas mileage. The salesman showed us the sonic hatchback. We bought one and 2-months later came in for our first oil change and was given great service in the service department also. The sonic has become my office on wheels. I have driven almost 9,000 miles since the purchase on July 13th. We definitely will be back to your dealership when we are ready to purchase another vehicle.

Joseph

18 de sep. de 2015

I had a good time at your dealership. I enjoy your no pressure sales staff. And it was very nice that the sales person I had was really interested in my family's life and mine. For we talked a while on different things. And my sales person was very helpful and knew what he was talking about. I am very pleased that I will be dealing with your dealership for a long time. Thank you.

Ronald

18 de sep. de 2015

The special finance department worked so hard to get us financed, and we left the dealer ship with everything we wanted. One of the only times we have ever left a dealer ship feeling we got a good deal, and felt treated fairly. Thank you Sunset Chevrolet!

Maurice

18 de sep. de 2015

Great place to be, for repairs or just an oil change , service people are great , I would highly recommended to my friends and families

Scott

18 de sep. de 2015

It was a great experience. Justin helped me understand all the numbers and what I was financing and made it easy and care free. I love the fact that you offer lifetime warranty. Big perk that other dealers don't offer.

Ruby

16 de sep. de 2015

We took a long drive to to Sunset, with very little hope for purchasing a new vehicle. We had many phone conversations with Dwayne Griffin the week before going in, so we knew he had already worked many hours on our impossible situation. After being turned down at so many dealers recently, we weren't very optimistic. But what a pleasant surprise! Dwayne spent his entire day with us, along with his great assistant Derek Bishop, finding us the perfect vehicle. Actually, they pulled off a miracle. Not only did I drive my 2015 trax home, but they put my husband in his dream truck, a 2015 beautiful Silverado. So happy we made the trip down there. And especially happy to have made new friends at Sunset. Dwayne and Derek, thank you both so much for all the hard work. We will be spreading the word of a great dealership to every one we know. Thank you, thank you, thank you!!!Ron and Trina Krick

dhein

12 de sep. de 2015

My family has bought three cars from this dealership and we are happy with the overall experience we've had while buying from them. Would definitely recommend buying here!

drew2311

11 de sep. de 2015

This was by far the best experience I have had to date buying a car. Sean and the team over at Sunset were unbelievable. Too often you feel like they are pushing you around or trying to get you into a car that you don't want. This was 100 percent the opposite experience. Sean was so helpful, honest and up front about what to expect. I got the best car at the best deal I have ever had because Sean was so willing to work with me. I would recommend Sunset to everyone. Ask for Sean Stead and you won't regret it.

Thomas

10 de sep. de 2015

Even though the service dept. was booked up until the next week, they were able to squeeze me in the next day to fill my service needs. They have got to be the best!!!Tom M.

LTuerk

8 de sep. de 2015

Had a great experience at Sunset Chev this afternoon. Went in just wanting to crawl around and see a few trucks in person without a lot of hassle, we got exactly what we wanted. No smarmy sales guys breathing down our necks. Just good, honest and friendly customer service. We were so impressed we ended our visit by purchasing a vehicle. We got everything we wanted. Very satisfied.

Twilazone65

7 de sep. de 2015

We started looking a few months back and Bob listened to what I wanted and didn't try to sell us something we didn't want or couldn't afford.

COLLEEN233

7 de sep. de 2015

Everyone was just amazing! They all worked as a Team to make this buying experience as smooth as possible! Hector was our Sales Rep. Hector was very pleasant and professional.He was also well versed in the Vehicle that we were interested in.We had a very pleasant buying experience thanks to the Team that Sunset Chevy Dealership has. I would definitely recommend this Dealership to my family and friends.

egivens77

6 de sep. de 2015

Sean Stead was friendly and helped us find the right vehicle at the right price for our family. Cynthia explained all of the financing options to us and walked us through everything. Overall, great job!

Rictwi

4 de sep. de 2015

Bob Fish and sunset was a great help in getting the car that my wife always wanted.I also picked up my truck from the other store and it was fast and easy.Thanks Bob

RB

4 de sep. de 2015

Bob Fish from Sunset Chevrolet showed The Talent and Commitment Necessary to Finding the Right Truck for My Needs. He did not give up until he found the one that fit ME Then Continued to show his excellent Knowledge of the Vehicle while Familiarizing me with it. I look Foreward to Being part of the Sunset Chevrolet Family of owners...Ron Burow Enumclaw

happycustomer

4 de sep. de 2015

Buying a car has always been one of my least favorite tasks. Right up there with root canals, doing my taxes and stepping on kids' legos in the middle of the night. As a result, I tend to buy and hold cars and put off getting a new one. That changed for me after my last car purchase at Sunset Chevrolet. There were none of the usual games, or back and forth. I did my research and compared prices so was armed when I walked in with what I was willing to pay. To my surprise, Bob Fish offered a very fair price, didn't attempt to jerk me around and was absolutely pleasant and fun to work with. I have recommended him to many friends looking for cars and will be back to visit him again for my next car. I won't even wait so long this time.

SanchezA

4 de sep. de 2015

I bought my brand new 2015 Chevy Cruze from Bob Fish and Tony. I bought my first vehicle from tony and went to him again because he is the best ! And Bob helped me get approved and financed with my brand new 2015 Chevy Cruze. I was so happy and excited that I got approved. All the other dealerships I had a difficult time getting approved. This dealership is great! They do their very best to get you approved and financed NO matter what your situation is !

Happy 1!

4 de sep. de 2015

We are so happy with the service from Sunset Chevrolet. Everyone with spoke with is genuinely friendly & helpful. Our new car is a perfect fit for our family.

Stephen

4 de sep. de 2015

I like the drive in bay. service writers are quick and polite. the dealership needs more parking, it always feel so cramped when driving in and out.

Larry

3 de sep. de 2015

Both of the Tony's in the sales department did a great job of finding, and helping me acquire the vehicle I wanted, for the price I expected to pay. I will not hesitate to recommend Sunset to others looking for a vehicle.

Ronald

2 de sep. de 2015

I believe everyone worked hard to make this deal come together for me and i look foreward to many happy miles in my new Silverado. I expect i will have the same great service from the service center and look foreward to a long lasting relationship with Sunset Chevrolet..Thank You

Aitulagi

30 de ago. de 2015

This was our first time purchasing a car and I want to say it was great experience through sunset . Our salesman Marco was awesome and was definitely willing to work with us and making sure we found the best car suited for us . We truly had a wonderful experience and would like to extend a thank you Marco and everyone else who helped us walk out with our brand new car .

John

29 de ago. de 2015

We thought we were getting some consessions when acturally we were being charged for them. They would not renegotiate with us.

Steven

28 de ago. de 2015

I worked with Ian and he was great! He explained everything in detail and when my husband wanted an additional quote, Ian was willing to be competitive and matched their competitor's price. Sunset was efficient, friendly and I will definitely continue taking my vehicle there.

k4mghsu3

27 de ago. de 2015

I am very unhappy with the service I have received at Sunset Chevrolet. All I am looking for is exactly the truck I have, only two years newer. To be offered $8,500 for a 2004 and then be quoted $30,000-$40,000 for 2006's, most of which were not the luxury model like mine is, that is absolutely asinine. I can't imagine how you get anyone to fall for a deal like that. You have lost mine and my husband's business, which is unfortunate for you. After we found a truck we would be looking for a new Jeep around the first of the year. I will also tell all of my friends and family about this unpleasant experience and encourage them to shop elsewhere. When I hear the name Sunset Chevrolet the only thing that will come to mind is this awful experience and how much of a financial scam Sunset is.Sunset is not the only dealership that gives warranty's and free life time oil changes, in fact I am receiving this from the dodge dealership I am purchasing my new truck from. Sunset has the WORST customer service I have yet to deal with. Sunsets' ad's portray this positive demeanor, but that is far from what I experienced, Sunset's values and morals are a scam. Sunset enjoys cheating people out of their hard-earned money.

Christopher

25 de ago. de 2015

Marco was a great help in answering all of our questions in a timely manner. Toby the finance representative was very helpful in breaking down all the financial issues that we incountered. May we also add very funny! Overall great experience. We are very happy in our new vehicle.

David

22 de ago. de 2015

The staff was very polite and understanding that I love my truck. The service was as quick as it could have been. I always have a positive experience at Sunset and that is how to get me back for a third purchase in the future. Thank you.

Jaime

22 de ago. de 2015

I was 30 minutes late ro my appointment and Jeremiah squeezed me in. Service was completed quickly and Jeremiah noticed a recall for my truck that they took care of too. Awesome job!

Pamela

21 de ago. de 2015

Awesome :) very much felt cared for with lots of understanding and patience. Was a stressful day for me, was a big step, had a lot of support, and tips to work through my concerns..Hi 5 to all :)

Denica84

18 de ago. de 2015

Justin listened to my needs in a vehicle and he went up and beyond the call of duty not once did in feel rushed or pressured to purchase a car! He put me in car that I needed which was financially fisable and most of all a safe car for me and my son! I look forward to sending business your way Justin! My son and I love our 2015 Chevy Cruze!

summit white

17 de ago. de 2015

Great service, questions answered, one can get there car washed, which is great when your busy. Also they even vacuum the front out, I really enjoyed that.Thanks.

jp

16 de ago. de 2015

was very impressed with Sunset and our salesman Sean Stead he was very helpful and not pushy at all just explained everything letting us know our options

Paul

12 de ago. de 2015

As usual, the work was completed as requested. I got the truck back washed and vacuumed. My only issue is that my appointment was for Monday, I dropped it off early. It was not done until Thursday even though the parts were in stock. The shop personnel are awesome. The delay is the only issue.

Rachel

12 de ago. de 2015

My primary purpose for the visit was to change my oil and filter with a secondary purpose to check my dash lights. Most of the time was devoted to the lights which appear to be working, but on the way back to Olympia wa my info lights indicated that I had 14% left on the life of my oil. I call Christine to inform her of the warning light and she apologized and told how to reset the lights but it didn't work. So I don't know what to do about the light!

James

11 de ago. de 2015

ANDY WILLIAMS IN YOUR SERVICE DEPRTMENT TREAT ME WITH RESPECT AND WENT ABOVE TAKING CARE OFME AND MY CHEV CAMRO 2012 JOB WELL DONE. THANKS JIM EBERLE

Aundrea

7 de ago. de 2015

I was going to have to leave my car for the day to get the oil changed and when I arrived Andy said they could get me in and out right now! I was out in less than an hour!

Roger

6 de ago. de 2015

Always helpful, informative and do great work. Sunset is by far the best car dealer I have ever dealt with and I recommend them to others.

Denica

5 de ago. de 2015

Justin was by fair the best! I had gone to so many dealerships and they could learn alot about professionalism. He did not rush me or try to push anything on me that I could not afford. He was very friendly and cared about my concerns. I for sure know that when its time for another car I will be buying from him.

Scott

3 de ago. de 2015

Everyone at Sunset is courteous and lovely when we call or come in. I've recommended the Sunset more than once to friends :)

Karen

30 de jul. de 2015

Jeremiah took very good care of me. He kept me informed about the repairs being performed, how long it would take and how much it would cost me and I appreciate that.

James

23 de jul. de 2015

We arrived at 1230 as scheduled and were advised that the oil changes may be delayed. The Service lady who helped us was very polite and we took the opportunity to walk downtown and have lunch at an Italian Bistro-Sorcis. We had a great lunch and at 1:15 (45 minutes from dropping off our car) we received a call indicating my Camaros oil change was completed. We were pleasantly surprised that the service was quicker than anticipated. We finished lunch and leisurely walked back to Sunset. We had a wonderful time and the personnel at Sunset were professional and friendly.

Paul

22 de jul. de 2015

My only gripe is that oil service by itself used to take 20 minutes period. Now it's 1 or 2 hours. I know it's a busy place, but that's why I make appointments ahead of time. Otherwise, I really like the folks there.

Donald

21 de jul. de 2015

Sunset Chevrolet stood solidly behind the Colorado pickup when the engine failed at around 30000 miles. They, and General Motors charged me only for the engine oil and coolant when they installed a new engine for me. I've now paid for two other autos (for Eileen Smith and Grace Nillson)at Sunset Chevrolet so I must think highly of the dealership.

Don

21 de jul. de 2015

The Service staff was amazing. My truck would not turn off so I was panicked and drove straight to Sunset Chevrolet. They immediately turned it off, looked at it and had it ready in a few hours. I am so thankful for their efforts.

Alex

19 de jul. de 2015

The staff was very friendly and accommodating. My car was done ahead of schedule and the service desk was in constant communication with me

Dennis

8 de jul. de 2015

We were treated well and were given a loaner car to get around with while ours was being repaired. The car runs good now. They also washed it and vacuumed it which was very nice.

Clayton

7 de jul. de 2015

I was very impressed with the positive attitude, professionalism, and thorough job that everyone did. We are always pleased as punch when we have our Traverse serviced at Sunset.

Russell

25 de jun. de 2015

This is my third vehicle from Sunset! Do I need to say more. The service and professionalism have always been first rate...

James

19 de jun. de 2015

Very helpful and accommodated my schedule. Juan your shuttle driver was especially great. That is why I've bought my last four vehicles from you.Thank you.

Terry

16 de jun. de 2015

We definitely recommend Sunset Chevrolet for your vehicle service needs. You will be treated as family and your vehicle will be treated as if it is there own. John, the service manage, is exceptional.

Mystmi

14 de jun. de 2015

Ed and his partner Steve are very worthy of many sales at Sunset... And Tyler is a successful plus to everything there...This is an honest and respectful dealership to purchase a vehicle from...

Karen

14 de jun. de 2015

Andy Williams is the best service writer for me. He has been there for years which means a lot. Very kind and helpful. My husband just purchased a '15 Tahoe from Sunset on Friday the 12th and I mentioned to him to have Andy as his advisor.

DLatham723

6 de jun. de 2015

A big thank you to Ed Meservey in Sales and Mike Hayburn in Finance for all their help in the purchase of my 2014 Tahoe. Ed and Mike make a good team and make the car buying experience over the top positive at Sunset! Denise L,Graham

Buy a Chevy Cruze

5 de jun. de 2015

Dave and Matt (in finance) were very helpful to my wife and I while we were shopping for a new Chevy. We had previously owned a 2002 Impala, but now with just the two of us, we were looking for something smaller and David showed us the new Cruze. Great car and great service.

Bthis82

4 de jun. de 2015

I recently purchased a Silverado and the staff at your location was very helpful and made my experience great. I believe I will be a customer for life

Duncan

4 de jun. de 2015

Invoice CVCS356765: My 2004 Corvette had a nasty problem with the stability control kicking in for no apparent reason; such things are common to that generation. You extracted the trouble codes and replaced the Steering Wheel Position Sensor, something no normal human would ever have thought of. I was kept well-statused, no delay getting parts (getting to be a problem with those semi-old models) and *so far* no recurrence of the problem. I also got an advance peek at your C7 Z06 red roadster. Extreme indeed! The automatic trannie detracts, however.

Megan

3 de jun. de 2015

Everyone at the dealership was extremely helpful and courteous. I would recommend Sunset Chevrolet to any of my family and friends.

marcieo

2 de jun. de 2015

We just got our 2015 Chevy Colorado that we ordered 5 weeks ago. It is wonderful and our salesman Sean was great, I would highly recommend him to anyone looking for purchase a car. Our entire experience at Sunset Chevrolet was wonderful, stress free, all the people there were very fun to be around and very helpful.

Brenda

2 de jun. de 2015

I am always made to feel welcome and as part of the Sunset family. Chris Nielsen always comes out to greet me when he sees me pull onto the lot for service. I appreciate his warm, friendly smile everytime I come for service. Thank You for caring about your customers!!!

floridasmitty

28 de may. de 2015

Some basic service needed to be done with replacement of a worn part and take care of a recall notice, Transmission service, oil change, turn signal assembly replacement and air bag recall for wiring that was getting chafed. All done in one day and done right the first time.

Debby

24 de may. de 2015

As per usual my oil change was completed in record time and I was on my way to my next appointment . Thank you

Robert

23 de may. de 2015

Thank you for the car wash. When I decide to do a trade in on a lease car.....you will be the first place I look....thanks again.

Jason

23 de may. de 2015

I always send anyone I know of that is looking for a car and truck to u guys! U always take good care of me! The only thing I would like is to have my truck washed every time I come in for service!

Paul

21 de may. de 2015

It was good. I take the train (across the street from dealership) and previously have left my car in the lot. A few times last week I wanted to leave it in the lot but the gates were closed. I called and was told to leave it on the street. Not a problem, but I do prefer to leave it in the lot.

Raymond

6 de may. de 2015

It is always great to visit Sunset Chevrolet. I get excellent service each and ever time I come in. Thanks again.

William

6 de may. de 2015

They always greet me immediately and are very polite, they have my truck maintenance completed on time doing a great job.

Anthony

2 de may. de 2015

Everyone is always very helpful. They get you in and get you out, which is nice. It allows you to get on with your day, thank you so much.

Eileen

28 de abr. de 2015

Service Rep. Ian Bran is exceptional customer service. Came in for a recall item and warranty repair. He offered a loan car for the estimated 2 hrs wait & I should have taken it because the repair last 3.5 hrs which was long. However he had the cleaning crew wash & clean the car before returning it to me, the best it has been done to date, and I appreciated that extra service to get me on my way. He always is the best at taking care of his customers.

Timothy

21 de abr. de 2015

It was as if the Sunset staff tried to find an inexpensive solution to my problem. The outcome was very satisfactory.

Robert

9 de abr. de 2015

I was very pleased with with Justin, my sale person. It was refreshing to have someone know everything about the vehicle I purchased. I am a very busy man and was also pleased with being able to get in, purchase, get out, and get on with my day. Thanks!

Marie

30 de mar. de 2015

same as always, treated very good and everything was done in a timely fashion and very well. They even did a recall that I had not yet received a letter about.

Budhall

28 de mar. de 2015

My wife and I are a young family with 3 children. We had been looking for a specific 2015 1500 Chevy Silverado Crew Z71 truck for months. We had gone to 2 other dealerships by our house and they did not even come close to offer us what we wanted on our trade. Sunset gave us exactly what we asked for. The salesman BOB FISH, was great. He no only was honest, upfront, and helpful with the truck buying proces,. He also helped up with some tips to help fix our credit. Other people who work there have also used. We signed up and its has been working for us since. The Finance person Mike was friendly and helped our children stay occupied while siging and he explaining the finance paperwork. He also worked very hard to get us a low intrest rate. He called a few days later and had gotten us a lower rate then what we orginally were told. After this process they have a trained specialist RACHEL BOWER who knows all about your specific truck, come out and help walk you through every detail of your truck. This was the BEST care buing experience EVER! Thank you SUNSETJohn and Dani Hall

ruger

28 de mar. de 2015

Great customer service GreatGreat customer service customer service Great customer service Great customer servicGreat customer service e Great customer service Great customer Great customer service

Charles

27 de mar. de 2015

Came in for my first "free" oil change . I was greeted by Colton Meyers( one of the best service advisors I've worked with)I was advised the oil change ( and some minor warranty work )might take 60-90 minutes ...30 minutes later done !!! Great job!

Steven

25 de mar. de 2015

I appreciate the follow up calls from Andy letting me know what was discovered and put together several options from which to choose from. Also appreciate the clean truck as well which is what makes its class of upper tier service.

Mikel

23 de mar. de 2015

Oil change and warranty work were completed on time and seems to have fixed everything. I was disappointed that even after requesting the vehicle to be washed on the intake form no effort was made to wash the vehicle. Through my experiences with your dealership I have come to expect this service will not be done even when asked. An otherwise minor hiccup in overall service but precludes me from selecting highest rating.

John

20 de mar. de 2015

We had committed to making our vehicle purchase at Sunset Chevrolet from our years of experience with the Service Department. They have always been the very best we have ever had with any dealership or service department. We were very impressed the sales staff is as equally fantastic!

Floyd

18 de mar. de 2015

I have always had excellent service at Sunset Chevrolet. Even if I arrive early for an appointment I am checked in without waiting and they are off and running. Far better service than some other dealerships I have dealt with in the past. I go here even though there are two bevy dealers closer.

rahnadare

15 de mar. de 2015

My experience at Sunset was exceptional. My advisor, Pat, listens, asks pertinent questions, clearly explains what work needs to be done and has always been patient and kind.

Suzan

12 de mar. de 2015

It appears to me that the service desk personnel could greet the customers when they bring their vehicles in, instead of ignoring them and not necessarily making them feel welcome.

Dan

12 de mar. de 2015

We just needed to get our oil changed and they were able to get us in even though they were booked solid for the day . really appreciate them

tammyk

11 de mar. de 2015

We have use another Chevrolet Dealership before and were unhappy with the service...We were told by a friend to give Sunset Chevrolet in Sumner a try. We took our 1999 Silverado Truck into see Colton in the service Department. He could tell we had previously had a bad experience. Colton put our mind at ease and we left our truck. They called later with the estimate and it seemed fair so we ok the work. On the day we came to pick up the truck it was almost $200.00 cheaper than quoted they washed the truck and cleaned up some parts on the engine that they didn't even work on. The shop is Amazing Clean, the staff is very friendly and they all go way beyond the extra mile for the customer. I would recommend this dealership and its aervice Department to my friends and family. We don't even live close but it was well worth the drive to get great service! Thank You Colton, The Claiborne's

christy

1 de mar. de 2015

Worst experience of my life in customer service with this company, they do not stand behind their work. They DO NOT honor there LIFETIME SERVICE WARRANTY. THEY ARE LIARS. We bought a truck here in 2013 from James Lucas and it was back in their service department numerous times for the same reason (broken snap rings) and it was never resolved. After the "repair" it only lasted 20k miles and the first time my husband put the truck in 4 wheel drive it broke down, but this time they wouldn't fix it. We bought a 3500$ extended warranty and had their lifetime warranty. They wanted us to pay another $1900.00 for repairs that they obviously didn't get right originally. So I had my truck towed from there and they forgot to put my drivelive and transfer case in the truck when the tow truck driver came to get it. They delivered the parts to my truck the next day in a "lifetime warranty truck" what a joke!? Also when the tow truck driver came to get it there were 3 service department guys standing around while the tow truck driver and his wife pushed the truck out of the shop, the tow truck driver and his wife were 60+ years old! My wiring harness were dragging all the way to the other shop. My transfer case was in pieces in 3 different boxes and someone threw the coffee grounds from there coffee pot in the shop in the box. DO NOT TRUST THESE PEOPLE-IAN-Service Technician, JOHN the "Service Manager" and ROMAN. They stated they were doing their best-which if that was the best they could do I'd hate to see their worst! They will never ever ever get another dime from me and I will warn people from here on out about their sheisty ways...

Jaime

28 de feb. de 2015

Was told about an hour wait, but was pleasently surprised to have my truck back in 40 minutes! Waiting room was spottless. Great Service Department.

Kevin

28 de feb. de 2015

This is my fourth vehicle that I have purchased from Sunset and it has always been a pleasure to do business with them. They continue to improve there customer service in their sales and service departments.

Joseph

20 de feb. de 2015

Arrived on time, they started the work right away and finished in a reasonable amount of time. The service writer explained the recall to me and showed illustrations of exactly what was done. I was very satisfied.

Anthony

18 de feb. de 2015

Excellent service as always I recommend Sunset Chevy, they have great cars, a sales staff that cares about the customer and a finance department that gets the job done in a very short time period.

feeling screwed

23 de dic. de 2014

Tried of smoke being blown up my xxx. Have had our car in the service department for over 75 day in the last year. We have been lied to multiple times and have caught them in the lies. Also why they've had our car there's been damages done to it such as: curbed rim and door dings. Just had it in for an oil leak but they said its not leaking oil, it's residual from when they changed my oil the last time it was in, which is impossible. Because where the oil is coming from there's no way it's from them dripping oil onto the motor during an oil change. I'm also a half a quart low on a brand new car, strange if there's not an oil leak. They said they are here for us, or they're trying to help us but we have not had any positive results yet. We are now taking it to different dealer for service.

Robin M.

19 de dic. de 2014

I love taking my car to the Service Department at Sunset Chevrolet. Besides being courteous, they are always helpful and positive

whitechev

7 de dic. de 2014

We just bought our second Silverado from Sunset Chevy and will never buy a truck anywhere else. There is no pressure making the purchase as low stress as possible. My first truck came with lifetime oil changes which was wonderful. And when I had the electric window need some service, after my warranty was outdated but my mileage was still low, they fixed it for free!Their new lifetime drive train warranty in addition to the lifetime oil change convinced us that this was the time to upgrade to 4 wheel drive.I fully support using Sunset for your purchases.

Brendamayer

6 de dic. de 2014

I had an awesome salesman & an amazing experience! I will definitely return to Sunset Chevrolet when I need a new vehicle. I will be bringing me sister to see if they can assist her with a new vehicle too! Thank You!

jwfinley83

2 de dic. de 2014

You know when I was first contacted by Justin at sunset I thought hey this dealership is an honest dealership that likes to help people out. I was approved for a rig. Which wasn't what I was really looking but he told me to come down and check it out so I loaded my family up and drove 2.5 hours well I test drove it and it was ok but it wasn't what I was wanting. They were very persistent on trying to push me into it. It wasn't what I wanted. As soon as I said that I got attitude and just walked away. well guess what im the one making the payment. When I said I was leaving they finally brought a truck out that was exactly what I was looking for and actually had less miles and was cheaper than the 4runner. They said they could get financing done on that truck no issues. But the truck was still in service so I couldn't take it yet and it would be delivered in a week. Went in put money down signed paper. Greg the other salesman that was working with me kept in contact all week oh yah your truck is done and going to detail. a week goes by I call and say hey is my truck going to be delivered tomorrow. Greg goes umm youll need to contact financing. They haven't gotten you financing. Im like what....After communicating all week you left out the part that this wasn't a done deal....well by law you have 3 days to have financing figured out. Guess what I was only told because I called on the 5th day. (I have a good mind to call the attorney general). Talked to Matt in Finance and he was like um no one communicated with you about your financing...ummm no. He said he was still working on it and would call at 10 the next day. never called I had to call him. said hed call back I had to call him back then he goes yeah I cant do anything for you. Thanks for wasting my time and the money I spent to drive down to your so called dealership. No communication between sales and finance and no communication to the customer. Thanks for getting someones hopes up on a rig.

Gust

21 de nov. de 2014

OK this is what happened to me, I Singed papers on a 2008 AUDI A6 on 04/06/2014, Heard a noise I was concerned about, was told service department would look at and they did said is was normal I was not convinced, so after talk with the mechanic and ( GREG HUEBNER ) Greg told me to take it to the AUDI Dealership and have it checked out, and at the same time he would get the CD for the navigation from the original owner , so I made appointment two days out ,so I called the morning before my appointment talk to TYLER FOSS , Then they did not want ok the inspection at the time of, after hang up on the service dep , TY called me back and took care of the bill, I asked AUDI if I could buy a CD for the navigation , found out the noise was normal and the car did not have navigation would cost about $4000 to install then I called TY back and he suggested after market, then Tyler Foss said no he would get me another car 7 month later NOTHING, not even a call back CALLED SEVREAL TIMES; LAST TIME I TALKED TO TYLER TOLD ME HE FORGOT , AND HE WOULD HAVE HIS GUYS LOOK ,I THINK I HAVE BEN MORE THEN PATIENT VERY DISAPOINTED ,TYLER ( A MAN IS ONLY AS GOOD AS HIS WORD ) IS THAT NOT YOUR QUOTE?? THANKS FOR READING Gust

smojjo

18 de nov. de 2014

Since we have bought our truck a month ago, the dealership has had it in their possession "fixing it" more than I have had it. I complained about the coffee mess ALL OVER the truck when I got it. After they had had it for the first week of my purchase, they said they detailed it several times, yet when I got it back, there was still coffee on the consul, ceiling, and carpet. I brought it back to them last week, saw it driving on the local highway yesterday, and gave them a call. They had someone call me at 6pm to say he didn't know the status of my truck, will call back the next day. I then received a call today with the manager saying that I spilled the coffee all over and they want to charge me over $400 to fix it. Not only do I not drink coffee, this has been an on going issue since we bought it. I will be contacting the Attorney General and accessing all avenues. I DO NOT recommend this car lot to anyone!

Aaas

5 de nov. de 2014

Working with Dave there was never any pressure. I shopped for about a month. No false deadlines or "sign now" tactics. Also I am confident I got all possible incentives. They had the dealer installed options installed and ready to go instantly. This is the second rig I bought this year from Dave.

Happy from Renton

5 de nov. de 2014

We recently purchased a new Silverado pick-up from Sunset Chevrolet and worked with Sean Stead. This was a great experience, Sean worked very diligently to locate a vehicle that WE wanted and did not just try to push something on the lot....My wife and I at no time felt like we were being pressured, what was promised to us was followed thru on, we had great communication with Sean .We received a great price on the truck we purchased and received a very fair trade in on the truck we traded in. All around it was a great car purchasing experience!

michael.northover.7

27 de oct. de 2014

I have purchased at least twelve new cars over the years and my dealings with DJ through the sale and follow up is the best ever. I'm very impressed with his knowledge and service. You want a good buying experience ask for DJ at Sunset Chevrolet.

lemmel2

14 de oct. de 2014

We recently researched several Chevy dealerships, and found that none compared to the service offered by Sunset Chevrolet, in Sumner, WA. The first time we met with Bob Fish, he was kind enough to take three hours of his time, one of which was past closing, to answer all our questions. We were just getting a feel for exactly what kind of truck we wanted/needed, and Bob was patient with all of our questions and in answering our concerns. After visiting the dealership a couple more times, we purchased my husband's "dream truck", and Bob took us through every step of the process, from making the major decisions about tonnage to the smallest decisions about underseat storage. When the time came to negotiate a bottom line offer, Bob worked diligently to ensure his managers understood our position, and ensured a fair deal. As is the case with most big purchases, nothing goes off without a little hiccup, such as our delivery date, but Bob stepped up immediately and rectified the situation to our satisfaction. One note of great importance is that Sunset Chevrolet is the ONLY Chevy dealership in Washington that offers a FREE "Lifetime Warranty" on the mechanical parts of the vehicle, such as engine, drive train, etc. This additional attention to detail and backing up their product is what convinced us to purchase from Sunset. We would most definitely buy from Sunset again, and are making it a point to let all our family, friends and neighbors know about the professional and caring team at Sunset, encouraging them to let Sunset meet their future vechicle purchase needs. Thanks to Bob Fish, and his team, we are now believers!

john anderson

10 de oct. de 2014

terrible dealership dont be fooled run as fast as u can they are the worst customer servivce ever and their rv service is a joke!! my new motor home was in the shop 4 months the first year they dont care after the sale believe me i am not alone

yawetag02

5 de oct. de 2014

First time purchasing from Sunset Chevrolet, and it was very easy and hassle free. Our sales rep. David Goeke was great at figuring out what kind of truck I wanted. He asked detailed questions and didn't try to put me in a truck to get me out the door. Gave me and the wife the keys and told us to take it for a spin, when we returned he asked if we had any questions and never pressured us into anything we didn't want. Was willing to bring in a truck that was 500 miles away because his didn't have the equipment we wanted. But, I fell in love with the color and ride of the truck we test drove. I purchased that truck that afternoon and have had it a little over a month and can't believe the gas mileage I'm getting. Best trip so far 26.9 with the 5.3L! Oh and Matt in Finance got us a great rate too!

Happy Lady

13 de sep. de 2014

My check engine light came on in my SSR and needed attention. I called for an appointment and dropped it off the next morning at 8:00 AM. The service department was extremely busy. Not hearing anything, I called to check on my vehicle at 4:00 PM. They were still working it in to the day's vehicles but promised to call back before 6:00 PM. True to their word, they called back before 6:00 PM to tell me it was a simple gas cap leak and a new cap was required. However, the parts department was already closed and it would be at least the next day before they could return my vehicle. Again true to their word, they called before 10:00 AM the next day and even offered to vacuum and wash it. I had them change the oil, as they had suggested, and was able to pick it up by 11:00 AM. I was quite pleased with the manner in which I personally was handled and the work done on my SSR.

jmarkquart

6 de sep. de 2014

We have bought and serviced our vehicles from Sunset Chevrolet for the past 10+ years. Our recent experience ended up being a long and at times trying journey (because of the car). Ed Merservey stood by us every step of the way making sure that we ended up 100% satisfied. We didn't exactly make things easy on Ed, but he kept with us making sure that we were happy. That says a lot. We love our Suburban! We will continue to service and buy our vehicles from Ed and Sunset for as long as we live in the area. Thanks Ed!PS. Mike in the service department is the BEST! I 100% trust Mike and his team with our cars!

dhamwey

30 de ago. de 2014

I have purchased 4 vehicles at Sunset Chevrolet with total satisfaction and trust in the company and especially my sales rep, Ed Merservey. I would not deal any where else. Trust in your dealer is extremely important to me. Especially after the deal and you find after comparing deals with friends and relatives you find that you did indeed get a good deal. Ed friendly, knowledgeable and continues to work with me long after the sale.

rlfite

15 de ago. de 2014

Sean worked with us for over a year to find the right vehicle, never pressuring us to make a sale. We knew he would be the one to deal with when we were ready to buy because of his professionalism and knowledge of the Chevrolet brand. We had a great experience and love our truck and fifth wheel trailer. We have recommended Sean and Sunset to many people.

Aeg435

9 de ago. de 2014

I have to say this was a great experience, I had been to two other desrlership before I made it to dave, I was wore out and just wanted to get my wife the truck she wanted. It's funny dave actually text me when I was at another dealership. The salesman was trying to sell us something we did want want. When I made it to dave, I explained what we wanted and the price to lol. Thirty min later we were done. He didn't try to hustle us or get over. He listen and got us what we wanted. I would recommend him and I would but and car from him.

Mcunnings

26 de jul. de 2014

Talked with a very helpful salesman on the phone but got a different one when I went in. Mr. Scenck started out very helpful but it soon turned bad. He was making very sexual unnecessary comments, maybe thinking that's what women like? I'm not sure. But he was very inappropriate. After reading other Yelp reviews about Mr. Scenck I relieve that this is this salesmans tactic. I would ask for a different salesman when you go, unless you like being verbally and visually harassed.

DLatham723

26 de jul. de 2014

Kudos to Mike Odom and Tim( mechanic that did all the repairs, my apologies for not catching your last name) in your service department for going above and beyond in getting my Trailblazer SS fixed. Transportation was provided while my car was being fixed. Follow up phone calls were made in what repairs were needed. And the big kicker for me was having my car delivered back to my work since my work day is hectic, definitely wasn't expecting that but was greatly appreciative of the Customer Service. Thank you again for taking the stress out of all this!

mgoodwin65

19 de jul. de 2014

We recently went to Sunset Chevrolet in Sumner to browse new economical cars; however the new Camaro caught our eyes. After taking it for a test drive with Lorin, we simply love the car but it didnt fit my budget. We were then approached by Dave Goeke. He not only listen but was very knowledgeable and knew exactly what we were looking for. I am not sure how he magically found the car for us but he completely made our day. Dave provided excellent service and was also very fair when it came to negotiating the price of the car. I would recommend Dave Goeke to any of my friends!!! KUDOS to you DAVE and Big thanks to Cindy in Finance. Best Sales and Buying Experience ever!!!Thanks,Maggie and Dan

LW30

12 de jul. de 2014

Oh the lies! These guys are the epitome of sleazy car sales men (especially DJ.) I have never felt so disrespected in my life. If you are a couple that is looking for a car and make decisions together, then look elsewhere. After going back and forth regarding pricing (which was another nightmare) DJ came back with the last offer- which I stated was not acceptable. He then pushed the paper to my bf and said " I thought HE was purchasing the vehicle." This behavior is completely unprofessional. We should not have even been negotiating prices to begin with since Day 1 (we had to go 3 days, since DJ missed our appointment,) we told him that we had a GM number for employee family pricing. He knew this, and said that was fine and we could get it. After the 3rd day, he then comes back and says that the vehicle we wanted was excluded from that pricing. Turns out that was a Lie. I did my research, and it was included, and printed out the paperwork to show it. He then goes to his manager and his manager then says, their dealership does not participate in that program. This would have been fine had they told us this from Day 1. There are plenty of places to buy a car, don't bother coming here.

hafa333

11 de jul. de 2014

John worked hard to get what we wanted and worked on the price to match where we wanted to be.Great experience. Highly recommended!!!!

mikecole79

3 de jul. de 2014

We went in there to find out we were either deliberately mislead, or someone doesn't understand what it means when you ask "how much is my payment going to be", conveniently not including sales tax into the figure. Then we were handed off to another salemen, who seemed to have difficulty understanding the concept of sales tax when paying off my trade in. Then they bring out Jason to talk to us, who was a total SOB to my wife and not willing to sit down and listen, just in a hurry to get us to leave. I can only assume because he figured we were not serious about buying, since it probably seemed we were just trying to lowball the heck out of the price, based on having the audacity to try to get at least somewhere close to the price that we were quoted. Meanwhile he's lowballing the offer for my trade by a good $2000 minimum and telling me it's not worth more than that when I had JUST come from another dealership who showed me the figures for what that model year is going for at auction and had their used car manager take a peak at the car and run it around the block. He refused to discuss anything relating to price and just sat there vehemently pointing at the numbers on the piece of paper and acting like we were the dumbest couple of yahoos to disgrace his showroom in quite a long while, meanwhile we hear other sales folks behind us standing in full public view in the middle of the showroom talking smack about a couple of customers that had just left. My entire experience dealing with Sunset had been FANTASTIC, right up to the time we walked in and were handed off to you to talk price. Then the whole ball or yarn came undone. My experience with Sunset Chevrolet went from "best every, would recommend to anyone and everyone who would listen" to "what a bunch of lying, sleazy SOB's" within about 15 minutes of being there. Then they have the nerve to send me a friendly email saying "hey, haven't heard from you, been trying to reach you". Bull. They have my cell phone number and email, and neither of those have shown any sign of you "trying to reach me" for the last couple of weeks. Beyond that, it was less than a week ago we were sitting in your showroom. The other dealership, only about 15 minutes away, had sent me a pleasant email thanking me for stopping by before we even got to your showroom that day, and you send me what appears to be an automated email from a CMS system a week after I left your place more angry than I've been in a long while after being jerked around for a half hour by a bunch of schmucks that can't get their stuff together enough to give me a realistic view of what the payment would look like for a car?I can GUARANTEE that I will NEVER do business with Sunset Chevroley. I'm buying my Volt from that other dealership, they one who was polite and friendly, and flat out told me there's no way they could do the price that Sunset had originally quoted me, but please let them know details on how Sunset pulls it off so they can compete. I'm quite certain they knew Sunsets business model was "BS them into the car", but they were far too polite to say it. I'll deal with the company that DOESN'T lie to me and isn't a rude to my wife. The only dealings I'll have with Sunset in the future is to blast them on any internet review or survey I run across. Rude, underhanded, sleazy, and incompetent. That's how I would refer to this company, and I'll be darned if I'd support you in any way. I'll be driving my new Volt next week, purchased from people that are professionals.

RONP1

17 de jun. de 2014

I just wanted to thank all the folks at sunset Chevrolet for being the best dealership in the pacific northwest. I have been a long time customer and would not even conceder doing business any where else. I would also want to say thank you to Dave Goeke my sales person who helped me with the purchase of my 2014 Chevy cruze diesel. I have had the car for about a month and I just love it. I am getting about 42mpg some city and some hwy. and just got 56.7mpg on a trip to eastern WA. Keep up the good work you have a customer for life.Ron Price

kwilcox33

24 de abr. de 2014

I am a recent college graduate and found myself without a car. I had been saving for several months and when I was ready to finally make my purchase I was referred to David. He was so hopefully and helped me get the car I wanted at a price I could work with. College was not cheap and neither are my monthly payments on those loans. Buying a first new car can be scary and overwhelming but after working with David, I'm at ease. I love my new car and I'm not sure I could have made it work going elsewhere. Thanks David!

carlosortiz21

20 de abr. de 2014

Sunset Chevrolet has a very large selection and I was able to get a great deal. David Goeke is a true professional and really knows his stuff. I would highly recommend working with him because not only will he make sure he finds the right car for you, but will also make sure you get a great price as well. Matt in the finance department was also a great person to work with. He came through with a great deal for me that I really thought I wasn't going to be able to get. Thanks, guys!!! I appreciate all the hard work!

johnsbrewhouse

16 de abr. de 2014

I had an appointment made via Sunset's web site. When I got to Sunset, prior to my appointment time I checked in and was told I had no appointment, had the conformation in my truck that said I did. I was told that they would fit me in. I informed the service writer of my needs; 1- Free oil Change, 2- Tire Pressure warning light troubles (third time since purchase), 3- Battery Light illuminating twice in the last 5 months. 4-Check Engine Light On, 5- Wash the truck. I was told of possible charges when I stated I had an extended warranty and was told I had none according to their records, my response, yes I have a bumper to bumper three year or thirty-six thousand mile GM plan. Again was told can't have they don't sell that plan. I went to my truck and presented the service writer my copy of the warranty. I was told it would take a couple of hours to repair, two hours I am fine with that. Communicated the TPS concern being over-sensitive and not being repaired in previous visits, the service writer then proceeded to tell me that that is the way it is and tried to make me feel as if! don't know what I am talking about, being a person with a mechanical aptitude and knowing something about cars, I didn't fall off the turnip truck yesterday, you can see how far I got and was told they will reset the parameters. I was in the waiting room and again the service writer contacted me about the battery light problem, was told that nothing could be found on the intermittent problem, but his tech told him I should be plugging in the block heater in temperatures under 40 degrees, wrong, if that was the case, it would have to be plugged in 9 months of the year. Do you think I would buy this too, I'm not stupid.The check engine light went fine I had the trouble codes scanned prior to taking the truck in. The free oil change not a problem, but talking to others in the waiting room who had appointments, I was told they routinely takes an hour to and hour and a half for the free service. A lot of time for just changing the oil and filter. I feel that if you get you should get a vehicle inspection as well, great selling opportunities, but no. I feel that you should be giving a customer a quick inspection in order to make your customer aware of current or possible future repairs. The last complaint is minor but, every visit I have asked for them to wash my truck, has it happened no! I said that was the last complaint, not. When you are done with the vehicle and park it in the lot for pick-up, you don't stack vehicle in front of it. I am disabled and it is hard for me to get in and out of my vehicle enough, but having to run back and forth to get the vehicle moved hurts. I am a dis-satisfied customer and would like some answers. John L. Gehringer Roy, WA

BmanofG72

8 de abr. de 2014

The title says it all. DJ, my sales-person listened to my needs, had the knowlegde of the products that would fit them and the easy going friendlyness to relate them to myself and my wife making meaniingful suggestions as we progressed. I have been a loyal coustomer of Sunset for years but hae never worked with DJ before. He make the entire process, from beginning to end, a pleasure. The after purchase care has bee the best ever and I know he and the rest of the staff are there to assist with whatever needs my arise. This was a 10 our ot 10 experience.

marcthorn442

20 de mar. de 2014

Had an awesome experience with no hassle. The sales team knew what I was in the market for and delivered. I'm completely satisfied with my purchase and staff!

ericg18

20 de mar. de 2014

BEWARE OF THE LIFETIME POWERTRAN WARRANTY SERVICE!!!!!!!!!! Purchased a used GMC Denali and within 4 months during first oil change was advised the oil pan was leaking and it was a seal. I think perfect, good thing I got the lifetime powertran warranty. Only to find out there is "FINE PRINT". I was told the oil pan is covered for any failure and if it fails the gasket is covered, but in this case because just the gasket failed it is not covered, $475 please. How does an oil pan fail unless it is punched wrong or something of that sort? Very disappointed and I will not be purchasing another vehicle under this cheesy warranty.

mikmazz1

10 de mar. de 2014

I found Sunset Chevy on Craigslist looking for a good deal. I set up an appointment for the next day. My Salesman was Todd Byersdorf. They treated with royalty and made me feel very special with warm open arms. Todd found me a great vehicle that I very happy with. We took a test drove and they gave me a great deal! Plus to top the cake, they gave me a lifetime warranty on the vehicle that is good anywhere. I plan to drive the 45 minutes out of my way just to have it serviced here. I believe in trust and have worked at dealerships before and its hard to find a good company and salesman like they had here! I couldn't be more happier with these guys, the sales manager greeted me personally and knew my name by memory. They really have their stuff together here. Thanks again Todd and Tyler!!

d1e9n49

5 de mar. de 2014

My wife has always looked for a salesperson first when she makes major purchaces. I took her advice and was introduced to Dave Goeke about 7 months ago. I was looking to buy the new C7 corvette conv. He kept in touch with me during that time and when the first convertible Corvette came in he gave me a call. Needless to say I bought the car the next day, its the most expensive car I've bought. But it was the easiest purchace thanks to Dave Goeke. If you are looking for a great salesperson look no further and get in touch with Dave. My overall experience with Sunset Chevrolet and Dave Goeke has been great...

Wammigirl

5 de mar. de 2014

I am a repeat customer, I did not intend on being offered a brand new vehicle... Once offered and explained that my interest would be cut by more then half and I would be the receiver of lifetime incentives through Sunset Chevrolet. .. I accepted the offer without hesitation. I am glad to be the proud owner if a 2013 Chevrolet Malibu Eco. I also, brought a family relative with me who was also able to drive away in a super nice used vehicle... we both are happy with our vehicles.

Jim Riser

5 de mar. de 2014

2014 Chevy Malibu. Got very good service from a very knowledgeable financial manager. Don't really like the fact that there is no spare tire! Nice place to buy a car. Thanks.

charge08

12 de feb. de 2014

Dave is very knowledgable and friendly. Doesn't make you feel pressured to buy and will work with you. I appreciated his friendliness demeanor and follow-up after the purchase. He does not fit the stereotypical 'car salesman'...thankfully! Thank you!

TiffanyMJohnston

4 de feb. de 2014

My husband and I are planning on starting a family soon and needed to replace my 2007 Jeep Compass that was quickly becoming to small and inefficient for us. We began researching family friendly cars last week and had decided we wanted to look at Hyundai vehicles for their ratings over the last few years. We had heard that Korum in Puyallup was running a deal for Boeing employees and giving them and incredible discount on vehicles! So we went down wanting to look at the Hyundai Santa Fe, it was a nightmare. They ran us around looking at vehicles way out of our budget especially considering part of our loan for the jeep would have to be rolled over. The man that helped us actually had us looking at 40,000 dollar vehicles after I had specifically asked him to look at the numbers and work backwards so we wouldn't be looking at vehicles out of our price range! Later after three hours of horrible service, no one listening to my husband and I and a manager that didn't have time to talk to use we asked for our keys and they didn't want to give them back! The very new sales man wanted us to talk to the manager which up unto this point did not have the time or decency to talk to us. Needless to say when we finally left we decided to try one more lot, and boy am glad that we did! We were quickly met in the lot between 7-8 p.m. by a magnificent man by the name of TOMMY COFFEE! First of all his name is epic, but his customer service was well over outstanding. We immediately felt like Tommy was listening to our needs, concerns, financial restrictions and our emotions. He had us drive a 2010 Hyundai Tucson that was stocked to the roof with extras and let me tell you it was amazing! It felt secure, safe, comfortable and he let us drive it until we were really comfortable. Do you know how when you buy cars the portion filled with numbers is always a frustrating blur? Yeah well we didn't feel that this time, he really worked with us and the manager to figure out a set of numbers that would really work for us. Which was hard because with the roll over from the Jeep loan and our lack of a down payment because we are in the midst of fertility problems and have already been through one round our savings was tapped. But Tommy and his manager made it work! They found a way to make it possible for us to walk out with an upgraded car that night! Furthermore, the next day on our way to the fertility clinic in Seattle we noticed that the late night detail was a bit messy and that we hadn't noticed the night before when test driving that there was a very annoying and unfortunate chip in the drivers line of sight. We called Tommy that day and asked me to bring the car back in on Monday, upon doing so they had a vehicle for me to borrow while they re-detailed it and replaced the window. They were again amazing! We will never buy another care from anywhere else and will be sending all of our friends and family here in the future. From the growing Johnston family thank you very, very much!

BrianMcCarty

3 de feb. de 2014

Beware of the Life Time Warranty. I bought a Truck from Sunset Chevrolet based on the life time warranty and the fact that I was promised by the Used Car Manager and Internet Sales Manager that they would take care of any issues with this truck. The 1st 12 weeks I owned it the dealership had it for 8 of these weeks. The fixes that should have only taken a couple of weeks turned into 8. The problem is that nobody seemed to care that it was taking an enormous amount of time to fix my truck to the standards I was promised at purchase time. I would pick it up and they said it was done only to find out the work was still not complete! The most recent issue is a very irritating whistling noise. Their so called mechanic diagnosed it as a tire problem. Disagreeing with him they took another look at it and found out that the turbo is going out. Awesome Mechanic! Do you think they would fix it no! They classify it as a problem but its not broke so they will not fix it until it completely goes out. After calling around I found out that is why other shops will not touch this Warranty program, they say its a joke and that they will not get paid for their work. Beware hope this helps someone else In my opinion Sunset Chevrolet has poor customer service, no honor and will screw you.

Ilovewyldlife

1 de feb. de 2014

Clay Isom, has been on the lookout to find me the perfect car! It was great I didn't have to keep coming in and looking, he was looking for me and knew exactly what I wanted. Clayton was working with Dave Goeke to find it and to help me purchase it. I got the call and came in and meet with Dave and It was great! Absolutely kind, friendly, helpful. He took great care of me the entire time and made me feel like a valued customer. Excellent service!

57fletcher

5 de ene. de 2014

I have friends that work at this dealership and have had nothing but good things to say about the people and the service they provide to their customers, that is why my wife and I chose Sunset Chevrolet.

Guido2014

4 de ene. de 2014

I gave Sunset Chevrolet (Justin Eide) a great rating because they worked with me to get exactly the vehicle I wanted at what I feel was a great price. They were friendly without being aggressive. All my questions were answered and I didn't feel rushed or pressured. The experience of buying a car with Sunset Chevrolet was a very positive one for me.

z71man

15 de dic. de 2013

I was considering a few different Chevy/GMC 2500HD's that Sunset had in stock, and in the previous week I had dealt with a lady named Jessica I believe, she was very helpful, and full of information, but somehow Marco (Mark) took over. I must say, up until last night he HAD been somewhat helpful, but I am an hour and a half (1-way) from the dealership, so I sent a message requesting to talk price over the email before I waste a whole day driving down there, here is what I wrote....Mark,I had written you 2 more messages but never heard back. Pretty much I was saying I'm in Marysville, and am not going to drive all the way down there just for a test drive and tire kicking, I want to know what to expect price-wise before I make an hour and a half one way drive. I've got my own shop, so I don't need the "lifetime warranty" or oil changes that you guys have, and that's all rolled into the price, so what can you do price-wise? I have looked up the KBB value on both that truck and my current truck to get an idea what my trade is worth and what to pay, even though that Chevy has been wrecked, so that doesn't help. Let me know and I'll see if I think it's worth a trip.Thank youMY NAMEHere is the response that I got back.....Unfortunately, I was unable answer to answer as quickly as you wished because occasionally I do actually have the opportunity to help customers who are here at the dealership. I am not really in the position to negotiate against myself. I sent you the information that you requested so feel free to make me an offer if you like. Congratulations on owning your own shop! Our Lifetime Warranty includes parts; even a plumber has to pay the water bill. The truck was not "wrecked" which would mean a branded title. We don't sell "wrecked" trucks. Thanks again for considering Sunset Chevrolet.All he had to say was, "I'm sorry, I cannot talk price via email", and I would've looked somewhere else. Instead I get this ridiculous piece of customer relations, insuring that neither I, nor any of my friends and family will either, (and we are a GM family), and I will post this email for everyone who stops by to see.And just for the record, the truck HAS been in a wreck, I have the "Carfax" and "Autocheck" right here to prove it. So apparently they are also trying to lie and say that a vehicle that has been reported in an accident, by the Boulder City Police Department, was never wrecked, I guess the Police are lying?I was VERY seriously considering buying from them until this customer service fiasco, apparently they could care less about the customer, all they want is your money, and if you won't dish it out immediately, they tell you where to stick it.

wallyreeves

19 de nov. de 2013

We had been looking for a 2006 or newer corvette,I heard about a 06 Z06 that was a recent trade on a new 2014.We first talked to daniel hart and then DaveGoeke .They were both very helpful.I drove the corvette and beleive it or not we decided it was way more car than we needed,At which point Dave showed us a 2012 corvette grand sport,Both of the sales people took the time we needed for our purchase of this wonderful car.I have been back a couple of times to talk to dave about systems on this car and he has done an excellent job giving me info. GO DAVE AND THANK YOU VERY MUCH WE LOVE THE CAR!!!!!!!!!!!

aaronbrandy

30 de oct. de 2013

We drove over 267 miles one way to look at a 2007 Yukon Denali and it was well worth the drive. Our salesman Jim Triggs was the BEST anyone could ask for. He was very knowledgeable, generous and friendly. John Hall was also very helpful in getting us the best deal he could on our trade in. If we are ever in the need to purchase another vehicle we will defiantly make the drive back over to Sunset Chevrolet.We would recommend Sunset Chevrolet to anyone looking to purchase a new or used vehicle. Almost all of there vehicles have a limited powertrain warrenty.Thank you again Jim Triggs and John Hall for a wonderful experience! Thank You,Aaron & Brandy GarnerRedmond, Or 97756

RBerndt

21 de oct. de 2013

I recently purchased a new car from Dave Goeke at Sunset Chevrolet in Sumner. Dave was a huge help in this process. He was very knowledgeable about all the cars I looked at and helped me pick out a car that was exactly what I was looking for. Dave was also very fair when it came to negotiating the price of the car and helped me get the deal I needed to purchase the car. I would recommend Dave Goeke to any of my friends, and if I but another vehicle, I will purchase one from Dave. Big thanks to the Sunset Chevrolet Staff

llflyguy

15 de oct. de 2013

From my very first conversation with John Abbott he put me at ease making my buying experience the most pleasant ever. I had been to other car lots and they just wasted my time and insulted me because I have not had to finance anything for over 15 years, showing that I had no active credit. This Dealership made sure my wife and I were comfortable and made sure we knew that what we were looking for was important to them. When the car we were looking at sold before we could get the paperwork done, they suggested a newer vehicle for about the same money with fewer miles, so I test drove it and went back in to finish paperwork, then I figured they would call me when it was approved like the other lots did to me, as I was about to leave they said, "Your car is being detailed and will be done shortly" from that moment on I couldn't stop smiling. Yes Sunset Chevrolet gets an A+ rating from me, I won't ever waste my time again with any other Dealership, and will send you anyone that asks where they can get a good car deal!

Bruceholcomb

11 de oct. de 2013

I thought that I would never write a review for a car dealership, let alone a positive one. Never say never. I have owned 33 vehicles in my life. Never once have I had a quality enjoyable experience, before now. This is my 34th vehicle. I was just courious and kind of brousing around for a possible purchase, then 2 things transpired. 1) Sunset Chevrolet of Sumner and 2) John Abbott.John and I found my dream vehicle. A Hummer H2. What set John apart from my previous bad experiences from dealerships and car salespersons was that John actually had a genuine concern for me to get the vehicle that I actually wanted. The attention and communication was far above superb. I would always get immediate answers back via the telephone or emails. Oh, by the way, I purchased this vehicle whilst I was in another state and never felt out of the loop. After, about 300 emails, we had a done deal. John even picked me up at the airport in my Hummer when I flew in to pick up the vehicle.My experience was outstanding. I am leaving the dealership with a true and real smile on my face. John Abbott and the Sunset Chevrolet dealership changed my opinion on buying a vehicle. I will recommend this dealership and John Abbott to my friends and I will remain a loyal customer in the future.

ScaryZ71

7 de oct. de 2013

Bob Fish is awesome! He works for you. Go see him, your experience will be great. Brought my trade, got what I wanted for it and they went to Yakima to get the truck I was looking for. Couldn't have asked for a better deal.

JacobHoptowit

23 de sep. de 2013

I traded in my old 1999 Mazda pick-up for a 2009 Tacoma TRD. I worked with Todd and he was excellent at what he does. He fought for us to get the best deal he could and succeeded, without putting on excess pressure or feel like he was just trying to get another deal. He was very friendly and easy to work with, as was the rest of the staff we worked with. I would definitely go there first whenever I decide to look for another vehicle.

jallen1327

21 de sep. de 2013

I traded in my truck. John did everything it took to make sure I left with a dependable car knowing I was returning to Houston Texas. The car had troubles and he fought to make sure everything was in working order. Thanks to people like him who care for the customer rather than just making a sell I give him a 10 of 10!! He wven called me on hia day off to make sure everything was in working condition.

daffydad1

21 de sep. de 2013

This is our 5th vehicle from Sunset. They are the best at what they do. Sunset is always a first and last stop when we are looking for a new vehicle.

vasttwin2

15 de sep. de 2013

I started my car search online and Sunset was quick to respond to my email with questions in regards to a car that they had listed online. Once I had all the questions answered I then went down to take a look at the SUV and it was exactly what they had stated. I was then connected with John Abbott who was SUPER helpful and VERY nice. He went beyond the job requirements to make sure I got the car I wanted and the best price possible (This included getting a great trade in value). Once I had decided to proceed he stayed late to make sure I was able to take my new car home that night. I would recommend Sunset & John Abbott ANYTIME!!!

Volt2013

10 de sep. de 2013

There are several closer Chevy dealerships located closer to our home, however, finding the best is more important than convenience. That led us to Sunset Chevy, more than 31 miles from home, and to the sales person, Sky Sparling. Without question, he is the most wonderful person to work with! He was never pushy - we felt no pressure unlike another dealer we met with that day. Sky went out of his way to find the exact vehicle we wanted from another Chevy dealer. He suggested tinted windows which we love which we never considered this option on previous car purchases. He has an eye for style and the "wow" factor for putting together a beautiful car. We noticed a small dent on the hood after having the car for a week. We were unsure how it happened but Sky had the damage fixed without hesitation. The whole experience with Sunset will lead us back to them for future purchases. We owned several BMWs but now a Volt enthusiats! Another Sunset champion is Scott Borton. He quickly researched our questions on contacts for Volt charging systems. Thankfully through Scott's assistance we were able to get the information needed to upgrade our home charging system. The facility is lovely also. Thanks to you Sunset friends!

Joyce1966

9 de sep. de 2013

David was a very pleasant person to work with and also made us feel very welcomed (:He took allot of time with us going over every inch of the truck and was able to answer all of our questions..We were very much satisfied with David and the dealership!!!Thank you,Larry&Joyce

lhelnore

28 de ago. de 2013

Thank you for everything! The whole experience was wonderful. Daniel and Todd were both very helpful and very knowledgeable. I will definitely be sending more people there way.

ryalst9937

26 de ago. de 2013

I have been dealing with Mike for a few years now. He always takes care of me and my needs. He is very honest and genuinely cares when it comes to what needs to be serviced on my vehicle. He keeps me coming back. Thanks Mike.

Kodiak17

22 de ago. de 2013

Working with Dave was great! He went above and beyond in locating the perfect vehicle for us - even drove over to get the truck himself after doing an online vehicle locate!! Dave's product knowledge is extensive - he gave us a tutorial on everything from the inside out. I would definitely buy another vehicle from him as this process was the easiest we've ever experienced in our truck buying history :)

crowbradley

21 de ago. de 2013

Experience at Sunset Chevrolet was a real treat. This long drink of water Daniel helped me out from the first two minutes on the lot until I rode off with my wife's detailed Chevy Traverse. We bought used but Daniel laid out the options on new vs used. We were very pleased at the way that Daniel responded to our questions and concerns. He was humble and frank. Those are quality traits. Finance office was a breeze as well. I will by my next car from Daniel and I passed out a few of his cards today to other potentials. Very excellent work.

dloftin

20 de ago. de 2013

I worked with David Goeke on the purchase of a new Chevrolet Siverado 3500HD truck. I couldnt be more happy with the service I was given. He knows his stuff and I never felt that he was'nt completely upfront and honest the whole way through! I would recommend him to anyone who would listen! Next time you need a new car/truck give David Goeke a try you wont be disappointed....

whitetails12

19 de ago. de 2013

Dave and Joe went the extra mile in locating my vehicle and getting it to me as promised. Awesome expierience. I would send anyone wanting to buy a car or truck to either one of the guys. All professional attitude and customer service.

BillKlem

15 de ago. de 2013

To Whom It May Concern, My name is Bill Klem, I have been dealing with Sunset Chevrolet for over 20 years and purchase 8 vehicles, all that time results in many sweet Sunset personal testimonials. Truthfully as loyal Sunset Chevrolet customer in Sale and Service, this testimony is the BEST. In April 2013, at the time I purchased my 3rd vehicle from JIM TRIGGS at SUNSET CHEVROLET, Jim said I am receiving at No Cost a LIFETIME FOREVER POWER TRAIN WARRANTY! Yes, Jim said 100% Parts, 100% Labor, plus ZERO Deductible and still NO COST to me. I said "Even this preowned 2004 FORD F150 I am purchasing today?" Affirmative! JIM TRIGGS has been with Sunset Sales in Sumner going on 9 years, he is outstanding sales representive at Sunset Sales and Service. I recommend Jim to everyone. I just discovered he has RVs as well. After only 4 months of driving FORD F150, my engine was firing on 4 cylinders! I called Jim Triggs, he gave me phone number for Herbs Towing, Sunset's Perferred tow company they drove 75 miles one-way to pick up me and the FORD. I live in Marysville, Washington! After checking with the used car manager and the Sunset owner, Jim called back promptly saying no problem, we will repair you truck. Triggs set me up with a rental car, and my long time Service Guy, MIKE ODOM got the ball rolling on the repairs. A week later Mike Odom called saying the truck was ready, and to please leave my wallet at home. Yes the repairs, the towing and 3 days rental 100% covered! My friends ask why I continue to drive 75 miles to Sumner to buy my vehicles? It's simple I believe no other Dealership will to provide, or even come close the same quality service consistently year after year as I have received at Sunset Chevy. Could not even imagine how Sunset Chevy service and sales could ever get any better. But now with the LIFE TIME POWER TRAIN WARRANTY, I am more convinced once again SUNSET CHEVROLET, in beautiful downtown Sumner is THE BEST. Bill and Bambi KlemTulalip, WA

mderlenmeyer

14 de ago. de 2013

We have botten 2 trucks now from Sunset Chevrolet and have had very positive experiences. They have a good selection. Good prices. And, their sales and service people are great. We would recommend Sunset Chevrolet and Dave to our family and friends.

buswellbrandon

14 de jul. de 2013

My girlfriend and I were in search of a new to us kind of vehicle, and have another child on the way, so we were desperate for another car. From the very beginning of the adventure our salesmen Zack was extremely nice respectable and understanding. Zack and his team help us out every possible way they could. Knowing our situation with finances and the aware of "cost effective" that we needed, they came across our new certified pre owned 2010 Chevy Cobalt. This car is amazing with awesome gas mileage. I have and will recommend anyone I know that needs a car. Astonishing dealership thanks again Sunset!!

Tony D

12 de jul. de 2013

I am a commuter, so I appreciate being able to drop off my car and have it serviced while I'm at work and the convenience of picking it up with the work completed after my commute.

kimster

10 de jul. de 2013

I returned to Sunset Chevrolet to look at new cars as I purchased a car from Sunset 10 years ago and they provided me Excellent customer service. This time was no different. I was so pleased that I purchased a new car!

JustinSmith1088

1 de jul. de 2013

Best buying experience ever!! I didn't think I would be able to purchase the truck I wanted. Sunset made it possible, Price will never be a reason to not buy here. A neighbor of mine recommended Sunset Chevrolets David Goeke to me and he was nothing but spectacular!I did not feel like I was being swarmed by a pack of wild dogs when I arrived. I asked for David and the employee said, "no problem sir, ill run and get him." (and he actually ran) I would buy again here, I already recommended Sunset to my mom who is looking to buy a new vehicle soon because I know she will be well taken care of.Thanks again Sunset Chevrolet!!Justin

Chevyfan

13 de jun. de 2013

I arrived early for a scheduled appointment and the service advisor checked me in immediately, discussed what was to be done, suggested some additional checks that should be made, and also had the vehicle cleaned inside and out. I was still out sooner than I anticipated and the service was GREAT.

JohnKaiser

4 de jun. de 2013

Ian and Matt were very helpful in removing my fan and fan clutch from the water pump that had rusted together. Matt was able to remove it in about ten minutes and I was not charged for job. I appreciate their assistance because I was able to replace the water pump without taking my vehicle to the shop.

gene33124

30 de may. de 2013

Dropped by to see if all the ads about Sunset Chevy in tiny Sumner were valid. Boy were they ever! What an outstanding experience. From the time I arrived to final signing of the paperwork I could not have been happier. My salesman, Dave Goeke, should have is photo in the dictionary under the definition of the ideal salesman. As a mid-fifties, retired guy I went in with a pocketful of "bad car buying experiences". Dave was very patient with me and soon I realized that this dealership really was different. Without a doubt this was the best car buying experience I have ever had.I would highly recommend Sunset Chevrolet to anyone looking for a new or used car or truck. Furthermore, based upon my experience I would ask for Dave Goeke, and if you was busy I would wait! He is that good. I had never met him before but I can't see myself buying from anyone else in the future.Gene JacksonProud new owner of a 2013 Chevy Silverado 3500 crew-cab!Auburn, WA

baby28

11 de may. de 2013

I bought a truck and it blew up in 45 days and they refuse to fix it or get me into another truck, they are rude, and use foul language,i let everybody know about there poor service

MarthaShadle

11 de may. de 2013

Testimonial: We have never had such a wonderful experience purchasing a new vehicle. From the moment we walked into Sunset Chevrolet we never felt pressured. Our Sales Representative, DJ Giefer, is a real keeper. In this day and age it is rare to find such a polite, friendly, out-going, knowledgeable, well dressed young man, who makes you feel totally at ease. Any questions we had, DJ had the answer for us. He went over everything in our new Cruze to ensure we were totally comfortable with it and set up the Bluetooth and helped with setting up On Star, before leaving the dealership. This young man is a definite asset to the dealership. We have already sang his praises and that of Sunset Chevrolet to several people and when our lease is up we will be purchasing our next vehicle from him.Thank you DJ,Rod and Marcy ShadleSpanaway, WA5/11/2013

Kirkwoods32

7 de may. de 2013

My husband and I were looking for a vehicle to replace a family Chevy truck. After much research on the computer we ended our search at Sunset. The level of service we received, well, hard to put into words. I have purchased several new cars and I was blown away and the ease of the transaction. They handled everything over the internet or phone. When it was all said and done I arrived at Sunset with that, holy crap, attitude. Not wanting to spend all day dealing with finance and back and forth stuff. Boy was I surprised! We signed a few pieces of paper, ok 20 ish, Car was out front washed and ready to go. After a little schooling from Jason we were off and going. Thank you to the whole crew for keeping us up and driving.

dke720

7 de may. de 2013

This was my first New vehicle purchase. Dave made sure everything went smoothly when puchasing my New Silverado 1500. He was great to work with and will send anyone looking for a new vehicle his way.

DonaldHenderson

4 de may. de 2013

This Well Done (Bravo Zulu) is for Dave Goeke. I went to Sunset Chevrolet to order a 2013 Chevrolet Camaro 1LE. I wanted the Camaro to have the same great bodylines the ZL1 has. After ordering the car, I noticed a salesperson that appeared to be the go to guy. Other sales representatives always went to him for answers. I also gravitated to him for answers. He was extremely resourceful and I knew what I wanted this Camaro to look like. A long story short, Dave, Kevin from the Auto body Shop, Sunset Chevrolet Parts Department and I, with the blessing of management, got our head together and created a one of a kind 1LE. The car turned out just flatly sweet. I will not tell anyone what we did; I want to keep this one of kind mines for a while. SEE IT ON DAVES FACEBOOK. Great job Dave!. This was by far my best car buying experience ever. Thanks Dave, Sunset Chevrolet, and the Chevrolet Team. Sunset Chevrolet is a great dealership to purchase a vehicle. This turned out to be by far my best car buying experience ever. Thanks Dave!

Mary

23 de abr. de 2013

Always a pleasurable experience from start to finish at Sumner Chevrolet. Without a doubt the only dealership I will use for vehicles,R V's for me and my family. Thank you for your continued Excellent Service and for the politeness of all those I came in contact with.

Tom

16 de abr. de 2013

Rick, Andy and Mike at the Service desk are great! Scott the mechanic is always working for you and Jack in parts is also very helpful..! Great group...did I mention Scott and Buzz in sales....another couple of great guys to work with!! Great dealership that you can trust your truck with!!! Tom

steepleman86

15 de abr. de 2013

We purchased a used truck from Sunset Chevrolet. The salesman, Daniel Hart, was totally awesome to work with! He allowed us to take our time looking at vehicles and really worked with us on our trade-in and the sale. This was, by far, the best car buying experience I have ever had! We will definitely be back when it comes time for another vehicle! Thanks Daniel!

Ruth

27 de mar. de 2013

I can not say enough about the service advisor Andy Williams, he has always been honest, trustworthy and has my best interest in any repaires to my truck. He listens carefully and treats me with respect. I have witnessed quite a few situations he has been involed in with extreamly rude customers. The way Andy interacts with them and defuses an otherwise volatile situation is something everyone should witness and learn from. It is very difficult in today's environment to encounter such superior service and most important, above board, consistent customer service. Buying a vehicle is one small step into long term owning of a vehicle, obtaining and keeping a relationship with the sevice department can be challenging at best, Andy makes this effortless with his professional attitude and the way he makes every customer feel like they count and are important. I have recommended Sunset Chevrolet to everyone I can. Please share my experience and gratitude with your team. Thank you. Ruth Edwards

DavidHusted

26 de mar. de 2013

I worked with Jason the internet sales manager via internet and he offered me a certain number and x amount of dollars for my trade. We agreed on a Sunday. Then, Monday morning I get a call from a guy names Justin who then proceeds to tell me everything has changed. More money down, less for the trade and another FULL YEAR of payments. Horribly dishonest and bait and switch type tactics. I have left a message for the owner but doubt this will go anywhere. I was even told by Jason later on that Monday that "I have 3 other appointments for this vehicle willing to pay full retail"....so if they agree to sell you something, they will change it if someone else comes along with more money. BEWARE OF THIS PLACE.

o1pa

21 de mar. de 2013

Friendly and efficient. Fast and clean. Did not lose my vehicle at any time.

ohhkay2401

21 de mar. de 2013

Recommeded the dealership to my daughter, she came in with financing and very specific request for a car. MPG, and seating 7 are her two top needs. The car she bought has mechanical trouble, poor gas milage, my daughter has called, come in numberous time to requst repair, trade, or her old car retruned. She has no satification. She has been lied too multiple times. I will never choice to use or recomend this dealer again. Which is sad because I love my 2012 Cruze I got from them but what they did to a Army wife is WRONG.

Rmickey88

7 de mar. de 2013

Great job Dave! Ask to work with Dave, a no pressure sales man. Extremely helpful, and resourceful. Sunset is a great dealer to buy your vehicle from.

cruzer13

25 de feb. de 2013

I'm a senior citizen so I've purchased a lot of cars. This was by far my best car buying experience ever. Thanks Dave!

zooordy

11 de feb. de 2013

purchased 2008 pickup. price fair,staff friendly, however the vehicle had no jack or support tools and ordering needed items near $300.00.vehicle should have basic tools for tire changing included at no charge.

Dewnles

8 de feb. de 2013

Brought my Tahoe in for an oil change. It was ready before the time they had given me. They washed and vacuumed out my vehichle. Which was a pleasant surprise. The service department is always friendly and helpful. I have bought 4 vehicles from Sunset and have always been pleased with the vechile quality and the service I recieved. Definitely a lifetime customer!

Gary60

22 de ene. de 2013

We just bought a beautiful new 60th Anniversary Edition Vet from David Goeke. David spent so much time with us, was very helpful and friendly, has followed through with phone calls to answer questions or give us updates on the car prep which has made our experience at Sunset very enjoyable! We can honestly say this was the best experience we have had at any dealership because of our salesman! Deb & Gary Antonson

raybo

20 de ene. de 2013

I have bought 2 new vehicles from Sunset, Dave has been the sales rep on both sales. I enjoy his candid, no non-sense style. The 45 mile drive is well worth it.

charles.funkhouser

8 de ene. de 2013

I'm sure like most people I wanted to get more for less. I traded in a 2010 F-150 XLT for a 2013 Silverado LTZ. I like both trucks. I was at a Nissan dealer killing time and saw a truck with 11K off the MSRP so I decided to look around. I went to a Ford dealer and they just didn't have the rebates at the time. Sunset said they could possibly do something so we took about 20 minutes to run some numbers. Sure enough, even with A LOT of negative equity I was able to get into a truck with more content and still lower my payment by about $75.00 a month. I worked with Dave Goeke in sales. Great guy and knew his stuff. As far as the finance department. I was in and out in less than 30 minutes. It helped that there was no one in front of me.

traviskirby

29 de dic. de 2012

I had researched my vehicle, 2013 Avalanche, thoroughly prior to going to any dealership. After visiting a few Chevy dealerships in the Puget Sound area I was advised by a co-worker to check out Sunset Chev. Like I always do I researched them online, and submitted my info through my financial institution and one of their preferred dealers was Sunset. Sky Sparling contacted me fairly quickly over the phone, in which case I missed the call as I was busy with my kids. I gave him a call back shortly after giving him the details of what I was looking for. At that time it was a 2013 Avalanche, but had some slight interest in the Silverado. He told me they had plenty of both to choose from and check out. He even sent me build sheets with all options that were installed, listing rebates, and bottom line pricing. A couple days later I packed up the kids and went down to check out their inventory, and to meet Sky. At this time Sky was busy with another customer. I'm a person that hates dealing with different people every time I go to a dealership. DJ Giefer came out to greet me and my little ones. This guy is great, very personable, and knowledgable. I had decided to look at the Silverado, and I fell in love. I think I spent about 3 hours down there test driving, and asking just about every question under the sun, and the occasional BS'ing, DJ had an answer every time. There was just one minor disagreement about the USAA rebate, in which had cleared up after I had left. The great part about these guys is they didn't hound me. I requested them not to call after a certain time, and by god they didn't. The day I went down to do the "deal" was surprisingly pleasant, which was with Sky Sparling. They worked with me to make sure I got the "perfect" Silverado for me. They didn't try to pressure me in getting a truck that was over loaded with crap I didn't want or need. There was no back and forth, back and forth with the manager in another room that you can't see, and waiting for hours upon hours. Sky sat and listed out the options I wanted and got pricing for each one, even scoring me a free dvd player for the back. Even made sure he found every single rebate he possibly could get for me under the sun.Financing was pretty much a breeze as well. I worked with Eric, don't know his last name. I had already gotten financing through my own credit union, at a great rate and he didn't even try to BS me saying he could do better. Flat out said I already had a great rate and he couldn't do any better. I did not get enough on my financing so had to basically resubmit, and they let me drive away that day with the truck. Granted he did draw up paperwork for financing through them just in case.Needless to say, hands down, this was the best car buying experience of my life. These guys really go out of their way and put the time and effort into customer service. I just hope it continues through to service. I would definitely buy with Sunset again, and would refer them to anyone.

Walt Meyer

14 de nov. de 2012

I went to buy a truck from this dealership and while I was test driving the new truck they took my keys and drove my truck into their service bay to look at for a trade. After not being able to come to an agreement on prices, I asked for my keys so I could leave. The sales person would not give me my keys after several requests. The sales manager would not comply as well. I had to call the police before they would give my keys back. WILL NOT GO BACK!!!

Joseph may

13 de nov. de 2012

We had been to several other Chevrolet dealerships before but none were as helpful or generous. We were very impressed with Dave Goeke. He was professional. But most of all he wasn't pushy. He was patient until we decided we were ready and then found the car we wanted. He was courteous and kind through the whole process. As well as the whole staff that we dealt with. We are very happy with the service add-ons that Sunset gives like free oil changes and car washes. The service staff is friendly and knowledgable. Very happy we went to Sunset.

Jhinson1998

23 de oct. de 2012

Came in not expecting to go home with a new car. Got a great deal with outstanding customer service. I am a happy sunset customer.

JAMES E EBERLE

2 de oct. de 2012

YOUR SALES DEPARTMENT, ESPECIALLY JIM TRIGGS IS GREAT. ALL AREAS OF THE SALES TRANSACTION WAS FAST AND FRIENDLY. YOUR SERVICE PEOPLE TOOK CARE OF MY ONE AND ONLY COMPLAINT. THE EXHAUST SYSTEM MADE NOISE AS WAS TAKEN CARE OF THE FIRST TIME. GOOD JOB GUYS AND GALS.THANKS JAMES EBERLE

sbyoung411

1 de oct. de 2012

We had visited another Chev. dealer in the area the previous day. Ended up walking out--they didn't have the car we wanted but were willing to have the seats covered in leather, etc. We were on our way to another brand/dealer whose car we liked. Decided to stop in at Sunset enroute to the other dealer. Dave Goeke listened to what we were looking for and showed us a 2012 Equinox that had 13,000 miles. It was what we had been looking for, like brand new and after a little bartering, we bought it. We were treated so professionaly by all of the staff. Also treated to breakfast during our orientation. A great experience!!

tiyall

4 de sep. de 2012

We had a great experience buying our 2011 Equinox. I had no idea what kind of car I was looking for but Nick and John did a great job of showing me what was on hand and letting me test drive several before making my choice. There was no pressure to buy, they worked a deal I was happy with, they gave me fair trade in on my old car and Mark in finance worked hard to get me great terms on the loan during a holiday weekend. This was without a doubt the best car buying experience I've ever had and I will not hesitate to send friends and family to Sunset Cevrolet!

Duke Langley

3 de ago. de 2012

I had check in hand from my bank that Sunset Chevrolet had faxed all paperwork to. Full coverage insurance for 2 1/2 weeks on the vehicle I was purchasing. I was given the run around and not contacted when I was told I would be. Bottom line was they wanted more money for the vehicle I was buying. I was finally told they "needed $5000 more for the vehicle" The vehicle is still for sale at their original asking price which is $1800 more than what I had signed papers on.

charettas

19 de jul. de 2012

We were very happy with Sunset until our last visit, which will be our last visit. We brought my Yukon in for service feeling that there was a problem with the transmition, the warranty only had a week left on it. It was kept for a week, no one from sunset called us to tell us anything, we had to call them and at the end of the week we were told they couldn't find a problem and if one come up after the warranty is up we are tough out of luck, we are just going to have to pay for it. So we pick it up and at that time were told we would have to pay $107 eventhough no work was done on the car. It would have been nice if someone would have called ahead of time to let us know.

billsterra8605

22 de jun. de 2012

My husband really wanted me to buy a new vehicle. I had a 2010 Toyota Corolla which I loved. We now have 2 Weimerainers and they take up a lot of space and my car was just a tad to small. My husband wanted to go down to Sunset Chevrolet to look at SUV's. I wasn't really excited about buying a new vehicle, but the moment we got out of our vehicle, Dave Goeke (one of the many salesmen) greeted us with smiles, asked what we were interested in and not once was pushy. He let us look around, answered all of our questions. The greatest part for me personally was we took our 2 puppies with us and Dave also let us put them in the back of the Chevy Equinox we were interested in to see how they would fit. Not a lot of places would have allowed that. I can honestly say they have an excellent team, all the way from Finance, to Sales, to their service department. Each and everytime you walk in there they make you feel like you are the 1 and only customer, you leave satisfied. Almost like family.They work with you to get you out the door with the vehicle you want, also the finance department made everything painless & easy. Not only do they offer free oil changes for life, they also now have free car washes anytime. I will say if anyone is interested in buying a new or used vehicle, Sunset Chevrolet would be the place to go. Ask for Dave Goeke and he will take care of you the moment you step out of your vehicle. Dave knows what his guests like and how to help you 100%.Enjoy the experience, you will never buy a vehicle anywhere else.

Brenda Rainwater

11 de jun. de 2012

My husband and I have been buying vehicles for years from Sunset Chev because the people there treat us like family, even if we are just out looking to see what is new they don't push, they let us enjoy what is offered. We usually buy because we like the look of something not because it is needed. This time it was 2 2012 Silverado's we are very happy. The service team there are also very pleasant to work with.I went to another dealer and bought a vehicle, I had It less than one week my heart wasn't in it all around it didn't fit me. That was a Sunday the following Friday I went to Sunset Chev and they made it better by putting me in vehicle the sales consultant knew I would love.Sunset Chev is the best!Financing makes it painless they always have the papers ready so we can sign and get out in the new vehicles.Free oil changes are a bonus, although the service dept is friendly and they make it easy to call or stop in with questions.I'll say it again, Sunset Chevrolet is the BEST! Pricing has always been one of the reasons we've been able to almost always have a new car or truck in our driveway!Dave knows what his guests like and how to help them get it!

fuser31

8 de jun. de 2012

The actual buying experience was great. There was some issues after the purchase. We found out a week later that we hadnt actually been approved the day walked out with the new car. Then it took another week to find out that we were finally approved. I would probably be a lot more angry had I not been able to have a sit down with an actual sales manager and talk about things. Overall, satisfied. Now.

coco14311

7 de jun. de 2012

The team here was very friendly, helpful, and professional. We were there until closing time and everyone was very patient and proefessional the entire time. David was a great sales person to work with and was very helpful in finding the exact vehicle I wanted.

ron newman

2 de jun. de 2012

My son and I bought 2 used Chevrolet trucks in April from Sunset Chevrolet. This was my first set of personal experiences with the dealership. I had heard their ads on the radio for several years. In a nutshell, I would rate the buying experience among the top 2 in a lifetime of numerous car purchases.DJ (Darrin) was the sales rep for both purchases. He was superb. DJ followed through on everything he said he would do -- from questions during the investigative stages through delivery of the vehicles (including all promises made). I found DJ to be a good professional. He was thorough and friendly throughout. He worked appropriately for the sale. He was anxious to serve, yet wasn't high-pressure. There was zero "sleaze factor" -- and you certainly can find plenty of that as you are looking to buy a vehicle. We ordered a couple things from the Parts Department for installation by the Sunset Service Department. Both Parts and Service performed well. Everything happened as needed, with full satisfaction. The sales rep (DJ) was additionally helpful in this process. It seemed there was good respect and rapport between Sales, Parts and Service -- a factor important to me.Additionally, Rochelle was excellent to work with on all the paperwork -- trade-ins, service contract, etc.After almost 2 months, we are very pleased with the trucks we purchased. I will be recommending this dealership to friends. RN

jsdidrick

30 de abr. de 2012

OK,I am in my 50's and have purchased a few vehicles in my time. Let me say that I have never experienced such a professional and friendly dealership EVER!I bought a 2012 Chevy Silverado 3500 diesel pickup. I had several accessories installed on the truck that my wife and I wanted. It took a couple of days for everything to be done and I was never left wondering how things were going, because our salesman Dave Goeke called to inform me of every step, including when the truck was finished and when to pick it up. The truck was done on time, all work done as promised. .. Now about my salesman, Dave Goeke: The best salesman ever. He is knowlegable,friendly,and was not pushy. I had several questions about the Duramax engine and Allison transmision and he took the time to have the service tech from the shop(I think his name was Scott)come out and talk to me and answered all questions that I had. The dedication they have to their customers was proven to me as Scott was off work and on his way home and still was very happy to talk to me.Price, best salesman ever, knowlegable friendly service personnel, everything I need is at Sunset Chevrolet.

cumiller

11 de abr. de 2012

From the moment I stepped onto the lot of Sunset Chevrolet, I was never pressured or pushed to do something that made me feel I wasn't getting a great deal. I met with Dave Goeke and I told him I would be the best or worst customer he ever had. Obviously, I was a good customer because I have bought two Silverado's in as many years. The other day I stopped by for my free lifetime oil change and bought another truck.

turth

29 de mar. de 2012

RIP OFF ALERT.... Stay AWAY From Sunset Chevy in Sumner and Bonney Lake, WA.!!!! This was the worst car buying experience of our lives! My wife and I were pressured like never before to buy a truck that we didnt even want. The salesman made me give him my ssn before I could test drives a vehicle. Then I received a phone call and the salesman started harassing my wife and demanding information from her like her ssn. When I got off the phone she told me what had happened and how uncomfortable she felt. We quickly got out of there and went to another dealer. At the next dealer we found out that that sunset salesman ran my credit without my permission. STAY AWAY!!!!! I did get a call from that salesman later that day. He was now willing to throw in the kitchen sink" and his manager said that they would give me a screaming deal. Yea, because they already ran my credit..Yet the manager or the owner didnt feel we deserve a call from them. Probably to busy ripping people off.

folkmw

28 de mar. de 2012

My husband I were looking for a new Truck and went to Sunset Chevy. David Goeke was our salesman and was very pleasant to work with. No pressure, gave us all the details on the truck and suggested very reasonalbe upgrades such as heated leather seats and a spray on bedliner at reasonible prices. We now have everything and more that we could have wanted with our new truck. I would highly recommend David Goeke if you are looking for a new vehicle and a pleasant buying experience!Mark & Jody Folk - Puyallup WA

j.kelley

28 de mar. de 2012

David Goeke was my salesmen..he was fantastic,Never felt pressured he explained everything about the transaction and gave a very descriptive walk through about my new 2010 camaro ss...luv dis car..people if your looking for a car or truck..seriously check this place out first and look for David Goeke...Dudes like a next door neighbor...J.Kelley

Whip233

6 de ene. de 2012

We "window-shopped" at Sunset Chev quite a while ago & had such a good experience w/ Dave Goeke, that when we were ready to purchase quite a while later, we went back without hesitation. Dave is absoulutey wonderful... NO pressure whatsoever, very informative, took a lot of time w/ us, and made sure we were happy. Dave & others at Sunset were VERY accomodating, allowing us as long of a test drive as we needed, and helped us BIG TIME with towing accessories that made the deal definately a good one. Sunset offers free oil changes, & my truck is currently in the Service Dept. for its 1st oil change. I'm confident they'll do a great job. Dave even loaned me a very nice car to drive while I'm waiting, without me even asking. The customer service at this family dealership is outstanding, and I'd recommend the dealership to anyone; they go above & beyond. In addition, they're involved w/ the community via linkages to high school & college mechanic programs & internships... very cool.

melaniegoff

5 de dic. de 2011

Dave was great to work with. He didn't pressure us and was very informative and supportive. He never acted like he was in a hurry or had other things to do. He knew the vehicle and was able to answer all our questions. The service was just great. Everyone was friendly and helpful. We will definitely be repeat customers and look forward to having our vehicle serviced at Sunset.

Alaskan111

1 de nov. de 2011

Polite to me and my wife from the moment we arrived. Shown several versions of what I thought I wanted and let me ask all the questions I could think of. No pressure to settle and they helped find me the style and package I had asked for. Did not try to push extra items or force me to settle. Gave fair trade-in value for my older truck and the finance gentleman worked passed his time to finish the deal that evening. Buzz has called to make sure I have all I needed afterwards and arranged to get the side steps I requested. Perhaps the best vehicle buying I have ever had. Fair trade, no pressure, all questions and concerns addressed. Overall a top of the line experience for us. I would definitely consider going there if I am in the market for a vehicle in the future.

kaestlcj

25 de oct. de 2011

Buzz was not only very rude to me and my friend but he lied to me about the so called "dealership numbers". He gave me the piece of paper with what the dealership paid and what they could sell the truck for at the lowest price. the price on the window was 31,995 and his lowest number was 28,600 and he said i can not go any lower than that price. After he told me about my 18,000 trade in was only worth 13,000 and that it was fair trade in value, i told him that i rather sell my car on my own, Buzz presented me with false numbers pulled from his personal opinion on sales, and was very pushy about getting me to buy the car. After leaving the dealership in an ok mood i went home and pulled up the dealership on line only to find that the truck was posted for 28,000. When i called Buzz's son to ask him why he lied to me, he said that he never lied and that the internet sales do not talk to the in stores sales. one of worst dealerships i have been to, they are rude and pushy. I was very disappointed because i had heard great things.

JOHNANDBRANDIE

22 de oct. de 2011

This was our third car we have purchased from Sunset. It was our second time working with Dave Goeke. He was an outstanding salesman. He knew our needs, and took care of them with no hassle. We will be back to work with Dave, and we will defiantly send our friends down to see him as well.

dlnoteboom

20 de oct. de 2011

My wife and I were looking for a smaller, safe car for our daughter. Originally she had her sights set on a Ford Focus. We test drove the vehicle and it was fine but we wanted to look elsewhere. Having heard of the Cruze we wanted to find out more about it. That is when we had met Dave. He proceeded to tell us about this vehicle and wanted us to test drive the vehicle so that we could see for ourselves that the Cruze was all that it was "cracked" up to be. Kylee liked the car immediately, the ride, the color red, the accessories, etc. Her parents also gave their approval.:)Dave Goeke did an excellent job from the beginning to the end of the sales experience. Very professional and knowledgeable about the Cruze.I wish we could afford another one now. If so we would go see Dave.

goodtruck

11 de jun. de 2011

I Have purchased at Sunset Chev. before, and was happy with the transaction. That is why I decided to go back again, and I was not dissappointed, as before, everyone was Professional and courteous, I was treated as they would wish to be. I once again am very happy that I chose Sunset Chevrolet for my recent purchase. Thank you Steve and Scott

chaydon

24 de may. de 2011

They really listened to our needs. There was no pressure, but they made excellent suggestions for cars that would satisfy our needs. They were very friendly and helpful. The car we purchased is really what we needed. We would definitely recommend them to our friends.

Mcquainj

26 de abr. de 2011

I should have done more research on price before I went shopping. I am still dealing with some trade in issues, but other than that, I would recommend them to everyone. Plus, I would have liked to have more knowledge about trade in's before I went in. Definitely a great dealership.

jared12345

13 de abr. de 2011

the salesman was great. got me what I needed for a price that Iam happy with. then worked with me to resolve the issues with the truck that I needed. Iam very happy. this is the 2nd truck I got from them and their sales staff is great.now to the used vehicle, this dealership clames to do a "117 point inspection".. I think that includes washing the truck and cleaning the inside which was done great (smells like a new car and abosutly no stains) and that is all. I found electricial issues and a engine oil leak, If I didnt look under the truck I wouldnt of found it. I would NEVER reconmend buying a used car from these people unless you know your stuff about cars. My other family members bought used cars and had some simular problems, we will not buy used from here again. with all that said, I got a better truck than what I came in with, salesman gave me time to inspect truck, and helped me deal with fixing truck and Iam tankfull, feel the dealership and I both made some money on these vehicles. whom ever does the inspection didnt do there job and I think they just hope they can send off a vehicle and hope to never see it again, its b.s. buyer should be made aware of such things. Ive been a mechanic for 15 years and I never ripped anyone off, always honest and upfront, I expected the same from what use to be a small town dealership.

pamelab

11 de abr. de 2011

this is my third vehicle from this dealership they are customer service oriented and make sure you are taken care of and give the best deal they can I sure like all of the cars trucks I have bought there and the service-the free oil changes are great too it would be nice to have a loaner but I go early in the am and get out and done they make sure the car or truck is ready for the road summer and winter

dustydeerman

8 de abr. de 2011

I have bought two cars now from sunset chevrolet. I haven't bought from them beacause of their location or because I love Chevys. I bought both of my vehicles there because of Dave Goeke. The first vehicle I bought their wasn't even a Chevy it was a Toyota. I told Dave what I was looking for and how much I wanted to pay and he got me exactly what I was looking for at the exact price and payment that I wanted. He did such a great job with the hard task of making me happy that we bought a second vehicle from him as well, a Suburban. The second vehicle was an even harder task, but Dave did it again, got me just what I needed. I trust Dave, I'm not affraid that he's going to try and get me in a car just to make a buck, and thats why as long as Dave is into selling cars I'll always buy from him and no one else.

turnenman

8 de abr. de 2011

This was the best experiance buying a truck or car EVER!!!!! Buzz was filling in for jim and he was really a nice guy. I will tell all my friends and family to try sunset chevy.I would like you to please reward Buzz and jim for doing an excellent job!!!!!!!!!!

thoskins

24 de mar. de 2011

Buz was amazing to work with. He was extremely friendly and helpful. He assisted with my 2011 Camaro purchase and placed me into the payments I needed. Everyone in the dealership was friendly and courteous. I would most definately refer a friend to this location.

judesnail

22 de mar. de 2011

My husband & I feel that Sunset & the people that work there are very friendly & they go above & beyond the call of duty. Our salesman was Jim Trigger & the other people that worked with us was Greg Heminway & Rochelle. We are extremely satisfied & will continue to recommend Sunset to all potential buyers. (whether NEW OR USED).Sincerely,Al & Judy Niederriter

Terri Koens

15 de mar. de 2011

The people are extremely friendly,very knowledgeable, very polite, low pressure. They are well educated on their vehicles and are willing to share their knowledge. They offer greatfinancial and warranty advice. They send you away extremely satisfiedand knowing you got the best deal. We have purchased 4 Chevy's with SunsetChevrolet and will go back again for sure.

LindaDavick

10 de mar. de 2011

I had a good experence when buying my new chevy cruze Trigger was very helpful and walked me through the whole process the onstar,bluetooth.and all the information thats on the menu also the radio the test drive was good freeway.backroad and hillsthe car handled very well.also Tyler Foss and Scott from finance were both very good and made it a good experence I love my new cruze!!

kkroenert

9 de mar. de 2011

Again my experience with Sunset was awesome! Steve Clark was great to work with and I would recommend him to any of my friends. Tyler Foss the sales manager was thorough and fair. I didn't really need a vehicle but left with beautiful 2009 G8 GT and am 100% satisfied! This is my fourth purchase from Sunset Chevy over the last 8 years, these guys really make the dreaded car buying experience a favorable one. Thanks again! Kevin Kroenert

ntfuel

1 de mar. de 2011

Dave Goeke help me get a new 1500 Silverado to replace my old worn out one at a fair price. It's quality people like dave taht have kept me buying Chevy trucks from Sunset for 20 years, this being truck number 8. Sunset has always treated me like they valued me as a customer and are never too busy to assist me when buying or servicing one of my vehicles.

Jackynelson

26 de feb. de 2011

I am a returned customer. I will continue to do business with sunset as long as they continue to offer the superb service, I felt in love with the first time! I got a great value for my trade-in, I got a great financing option and royal service from the same sales man who sold me my first Tahoe!! He sold me the car in 2007 and when I called, he remembered me and my whole family! I'm sorry but that kind of service is rare to find! Dave-your the BEST! I will see you in 2014!!:0)

hhr2010

26 de feb. de 2011

Dave has always made our family feel very comfortable. Not only have we bought vehicles from him but also our son has purchased a vehicle from him. Before we even leave the lot Dave makes sure we are absolutely happy with the choice we have made. We have always been able to describe to Dave the vehicle we need and the price range and Dave has never pressured us to go beyond our boundaries. Dave always goes over the warranty and every inch of the vehicle before we leave the lot. He also makes contact with us within the first week to make sure everything is satisfactory. This is the third vehicle we have bought from Sunset they have always treated my family and I with the upmost respect.Thank you Sunset and Dave Goeke for the great service... Sincerely Tim Wood

Nik2Spot

23 de feb. de 2011

There was no hassling from start to finish. My wife and I were allowed to test drive the Chevy Cruze without a salesman with us, which made us feel as if we was trusted. Upon returning, Dave went over the vehicle in more detail and his enthusiasm was encouraging. We went to Sunset knowing what we wanted and left with the vehicle that day. Every part of the sale was easy and explained before we signed. Sunset Chevrolet lives up to their name, and I will recommend them again and again.

gkaohu

19 de feb. de 2011

I just stoped in to look around and met andy nielsen, He was so nice and he showed mealot of cars but the one that caught my eye was the chevy cruze. After going back and forth with two different cruzes me and my wife got the blue one. Andy was so nice and polite.. please say thanks for me.

Ritz

18 de feb. de 2011

We purchased a 2011 Equinox from Sunset Chevrolet in February and our salesman was wonderful. This is our 4th new Chevrolet and the past 3 have been purchased from Sunset Chevrolet. The reason we continue to be loyal Sunset customers is because of the service we are provided. The sales department is not pushy and we have never received the "hard sell" from anyone there. Jim was knowledgeable of the vehicles, he was patient with us throughout the entire deal, and was pleasant to work with. He spent time going over all of the features of the car and offered for us to stop by anytime if we needed additional assistance. We traded in our 2007 Tahoe, the trade in was fair, but could have been better since the Tahoe was loaded and in near mint condition. Overall, we felt like it was a fair deal.We added some accessories to the Equinox and we worked with Robert Spadaccini in the parts department. Robert was well informed and had some great ideas for accessories we might be interested in. He was helpful, kind and professional. When we purchase a vehicle from Sunset, we know they stand behind the product. The service department has always been helpful, honost, friendly and go out of their way to make sure you are completely satisfied. Also, the service department is one of the cleanest I have seen. Mike Odem went above and beyond the call of duty to make sure we were satisfied on my last visit by offering to help with an issue that I would have been required to make an appointment for and allowing me to move on with my day. I have been taking my vehicles to Sunset service for 10 years or more and I have always had a pleasant experience.

slugbugx

18 de feb. de 2011

Very friendly, informative and thoughtful service. A good "family" type atmosphere. I have and will continue to do business with this dealership in the future.The service has always been outstanding and a rental car has always been available for even an oil change.

Vidlen3

17 de feb. de 2011

I purchased a new 2011 Chevy Equinox on 2/9/2011 from Buzz Nielsen at Sunset Chevrolet. It was a great experience. I drove 2 1/2 hours to get to the dealership. I did a lot of research on the internet looking for an Equinox with everything I wanted on it. Most dealerships were overpriced and did not want to give a fair price for my trade in. Sunset Chevrolet charged me a low price for the Equinox and gave me a fairly good price for my trade. Financing got me a super low interest rate. The whole process went smoothly. This is a dealership I would recommend. I also purchased several accessories for my Equinox from Robert Spadaccini in the parts dept. He provided me with some discounted prices and I was able to have the parts installed that day from the service department. That was important since I had a 2 1/2 hour drive home that night. I only had one issue. During the purchase of the Equinox, I requested and the dealership agreed to swap my Equinox's 18" wheels (I hate those wheels) for another Equinox's factory 17" wheels (way better). Who ever was supposed to reprogram the vehicles computer with the new wheels and TPMS sensors either did not do it or didn't complete the process. Approx. 10 miles from the dealership that night, my TPMS dash light came on and the monitor system read as dash marks. Long story short, my local Chevy dealership spent over 1 hour fixing the problem. However, they charged me $96.02 with tax. I made contact with Buzz Nielsen at Sunset Chevrolet and told him politely what happened. He told the Sunset Service Manager. The service manager called me up and apologized for what happened and they reimbursed me the cost to fix this issue. Most dealerships would not have done that! I had a great experience at Sunset Chevrolet and would highly recommend them to anyone. I figure that I saved between $3,000 and $5,000 on the price of my Equinox by not purchasing from the Chevy dealerships in my county or the neighboring county.

rmiller2878

16 de feb. de 2011

Their Dealership goes above and beyond Great Customer Service. Not only are they respectful to customers but also with each other. I recently went in to look at a new car and was met with a very knowledgeable Sales Consultant. He was upfront with all facts and figures. I feel good about my purchase. Earlier in the day I stopped at a Kia Dealership just to compare. There were three sales people sitting at desks. One was texting someone, one was on their cell phone and one was polishing her nails. After five minutes one of the upstairs office managers came out of his office and downstairs. He asked if I needed help. I said I wanted to see about new car. He called over to the salesman and said I needed help. He continued to text so the manager said it again. He finally put his phone down and came over. I was there for 5 minutes and left. I went to Sunset Chevrolet where they take me seriously. Also several years ago I brought in a recall issue to be fixed. When they were drilling on the bracket holding the radiator, the drill slipped and a the radiator was damaged. Before I was even aware that there was a problem they had called for a rental car for my use while they replaced my radiator that had to be ordered.

gstreeter

11 de feb. de 2011

I just purchased my second used pickup truck from Sunset Chevrolet. I bought my first one from them ten years ago, and I had a positive experience as far as getting the vehicle I wanted, price, customer service and follow up.The second purchase experience was just as good. In my search, I went to Sunset, then to a few other dealers. I came back to Sunset mainly because of the way they treated me. The other dealers could have sold me a truck, but they assumed I was an easy mark because I'm female. On the contrary, I am very knowledgable about vehicles. I knew what they were up to.Buzz Nielsen and James Daniels at Sunset worked with me to get me the pricing I needed so I could get into the truck I wanted. They gave me a good value for my trade in, and were very upfront and honest about the deal. They made me feel like my business is valued and treated me with respect. Both Buzz and James possess character and provide excellent customer service.I did have a couple of follow-up issues that were taken care of courteously and quickly. Most dealers won't give after-the-fact customer servive on a used vehicle with no warranty. But Sunset did. They are great to work with.

Stellar5

11 de feb. de 2011

As first time buyers, we were definitely in the market for a used car originally. Only to find out banks don't like to finance first time buyers for used cars with no warranty. Came to this dealership based off of my brother's recommedation, he had bought a cobalt here from James Goeke. So of course we went looking for him. Unfortunetly, he had gone home sick that day so Andy helped us out in the lot. Drove 3 different models. Starting out with what we originally wanted. Then our numbers were ran (filling out the financing information beforehand on their website sped this process up and ensures you have access to all your information without having to carry everything with you). Next drove a car far from the first, very basic. Didn't meet our needs so we told them no thank you. They went to work again and found us a car that met all of our needs vehicle wise and financially. Colby was also very kind and helpful at this point in our car shopping. Paperwork went smooth and picked up a freshly fueled and washed car. Andy showed me all the features one by one before driving off the lot. Overall, a good experience.

skriebe

9 de feb. de 2011

We took our camaro in for its second oil change,They took the car back and did the work.parked the car back out front and never told me it was done.They knew I was waiting.Anyhow,when I got home I noticed the car had several scratches in the hood and the top of the front bumper.I loved the car and it did not have a mark on it.Now I feel like its just a used car. Dont know what I could do about it but I am so unhappy, I am wondering if I should ever bring the car back for an oil change.Kinda sucks because we have the life time oil change.Thanks for bursting our bubble with our new car.

larry small

9 de feb. de 2011

Dave was very helpfull to us after we described what we where looking for, we looked at a 2010 HHR LS that was perfect for what we needed and the asking price was very good. I thought we should have had a better financing Deal, but our overall experience was very nice and if the rest of the service team meet the terms of our agreement for oil changes and warrenty we will be very happy with this purchase.

brausch360

7 de feb. de 2011

My wife and I wanted a suburban and saw a used one at Sunset on craigslist that we we really liked. I spoke with Dave on the phone, but did not make an appointment to see him so he was busy when we arrived. Jim helped us with the test drive and negotiating the price which was reasonable, plus they gave us $3000 more for our trade in than it was worth! to help us shed some of the negative equity. Dave sat in the suburban with us and went over all the features so that we were comfortable. Dave and Jim and all the staff were very friendly and helpfull and made car buying easy and enjoyable, I would recommend them to friends and family. And we are going back to them to buy a second car soon.

DIANELANGDON

5 de feb. de 2011

OUR VISIT TOO SUNSET CHEVY WAS AWESOME!!! I MET THE SALESMAN DAVE G. AND HE WENT ABOVE AND BEYOND TOO MEET MY NEEDS AND THE KIND OF TRK I WAS LOOKING FOR, AND ALL CAR DEALINGS WE HAVE WE WILL ALWAYS GO TO DAVE AT SUNSET, TOP NOTCH SERVICE, EXPLANATION OF EVERYTHING AND DOWN RIGHT SUPERIOR CUSTOMER SERVICE. THANKYOU DIANE LANGDON

ronjon1155

3 de feb. de 2011

I just purchased my second vehicle from Sunset Chevrolet. Thanks to Dave my time there never felt wasted. I told him my objective and my needs and they were met admirably. The whole staff was helpful. I know that when the time comes to make another vehicle puchase the good people at Sunset will be there to assist me.

mrsklinggolly

30 de ene. de 2011

This was the easiest car buying experience I have ever had. My husband and I originally came in just to see what they had, Dave took the time to give us an idea on monthly payments on the car we were thinking of so when we came in a couple of days later everything was easy. While we were signing the paperwork they were cleaning the car up so we were in and out in 2 hours (when does that EVER happen??). Dave even put a bow on the car and took my daughters photo (it was for her)by the car. He spent more than enough time working with my daughter to show her how everything in the car works including getting OnStar set up. I would seriously think of buying a car here again in the future.

LugNuts

27 de nov. de 2010

this entire establishment is a fraud. we bought a used trailblazer only to find out it wasn't exactly what we were looking for. within 24 hours we asked if we could purchase something else. they said yes, but only gave us trade in value(5,000 less than what we paid 24 hours earlier) and then over charged us about 4,000 on the 2005 acura mdx. they did not offer a car fax. they promised us 5.2% financing, only to find out at signing that it was 6.2%. they called me for weeks saying they needed more income verification( which i gave them) only to find out at signing that they did not need it. we did not receive our license plates until three weeks after our temp tags expired. the acura mdx had some issues that they would not honor fixing. to list all the terrible things about this dealership would be a novel. they are the biggest bunch of snakes i have ever dealt with. we now own an acura mdx valued at approx: 20,000 that they charged us 24,000 for,+ the 5,000- on the 24 hour trade in, + the 6.2% interest = a whopping 34,000 f***ing dollars for a 2005 acura mdx, that isn't even the model they advertised. the price they gave us for the mdx, was based off a fully loaded mdx, which ours is not. all in all, i will make sure everyone i know, and more, will never purchase anything from this s***hole of a dealership. we are in the process of speaking with an attorney about this matter. DO NOT BUY FROM SUNSET CHEVROLET

Really Disappointed

9 de sep. de 2010

Warning.............When I bought my new vehicle Sunset promised "Free Oil Changes" then when I went in for my first one they said that I would have to attend a Saturday "EVENT" to register my vehicle or no free oil changes? I paid for them as part of the deal??. (They want me to come to the service Sales Pitch in my opinion) This dealership is dishonest in my opinion.When I contacted Chevrolet they knew nothing about the program.Sunset will never see another penny from me!

cj11302000

20 de jul. de 2010

We had a service related problem with a recent visit and contacted management to complain. We found the service manager to be responsive and willing to help us rectify the problem. The service department eagerly fixed our problem to our satisfaction and apologized for the problem. The issue was addressed by the dealership and we were assured that we would not have a similar problem in the future. We will continue to use Sunset Chevrolet for service visits. I updated my review as a result of them taking care of our issue.

brucer1946

11 de may. de 2010

The whole crew at Bonney Lake were terrific. Really good people to deal with. Fair and honest. I'm very pleased with all aspects of my purchase. Jim and his crew went to great lengths to assure that my wife and I got what we needed and at a very good price.

knewstrom

11 de may. de 2010

Mike was so helpful, he took the time to show us all of the features and options available on many models. He was not concerned with "selling" us as much as he was concerned with "matching our needs" with the right vehicle. Great experience! We were treated like our purchase actually mattered to this dealership.

brosdaddy

10 de may. de 2010

I was looking for a quality used vehicle. I have had a couple of people tell me of the pleasant experience that they had, so I thought I would see if they were as good as I was told.When I walked on to the lot, Tony was right there to ask the questions that He needed to help me.When he found out that I was looking for a used truck, He told me that he had one at their other lot. Tony went to get a set of keys to one of the cars and he took me and my wife to the other lot to show us the truck.Tony work with me to keep the payment down so I would really be able to afford it, and the sales manager also work very hard to make the numbers work so that I was able to drive away with the truck I wanted.

Mphipps

24 de abr. de 2010

We were looking for a new Chevrolet Dulley after 2 bad experiences owing a Ford Dulley. We liked the Alison Transmissions and were referred to Sunset Chev for their selection of new and used trucks. We found what we were looking for and made the purchase.

Sandpsimpson

8 de abr. de 2010

We were treated with respect.It was our first visit and we look forward to returning over the next few years. We bought two cars. BJ was helpful and went the extra mile to make sure we were pleased with our purchases. Greg was also wonderful. We felt like we made a couple new friends. It was a great experience. We would happily (and already have) reccommend Sunset.

mattycakes

5 de abr. de 2010

After years of buying cars we hated the experience. I dreaded getting attacked by the salesman. My wife and I stopped in to Sunset "Bonney Lake" to check out a car that we had seen and were surprised when we didn't feel pressured or hounded! We were allowed to look around at our leisure and never felt like the hawks were circling. We decided not to buy the car we originally stopped for but we did end up finding another.Between the salesman,the General Manager,and the finance manager,we had a great experience that day. Lots of laughing and just an all around good time. We will be back in the future to buy another and I hope that they still have the same staff there. Anyone looking for a very friendly,customer oriented,and a generally overall stress free car buying experience,stop in and see the crew. P.S. I do not work at Sunset and am not related to anyone who works there!!!

dacarr

3 de sep. de 2009

Worst experience I have ever had trying to purchase a used car. The entire company from ownership to sales are dishonest,rude and bullies.(it was so bad the police were called)They made a huge mistake but refused to admit responsibility. The 250 characters this site gives does not allow me enough to write why you should not shop at this dealer- but beware.

CarLover7D7

29 de ene. de 2009

My review of this dealership starts with their service department. I couldn't believe that a dealership (which aren't known for being honest) would be so honest and give so much attention to an old truck I didn't even buy there. I had a terrible problem for years with my electrical system. I couldn't get it figured out. I took it to another dealership who charged me a fortune to "FIX" it with out contacting me first to get my approval, and of course it wasn't the fix. After that and numerous other shops (and a whole lot of money) I finally decided to take it to Sunset. The person who investigated my truck did so for the entire day. And he found it!!! I was so relieved to finally know what gremlin had been living in my truck. And.. instead of just fixing it themselves with out contacting me, then charging me (like the other dealer) they told me all about my problem and allowed me the opportunity to fix it myself.When I went to pick up my truck and pay for the many many hours of investigation they only charged for ONE hour. This dealership was so good to me, they treated me like gold and I was just a girl who brought her old pickup in, in a desperate attempt to fix a problem that plagued me for years. I've gotten a sum of money to finally buy myself a brand new car. I immediately thought of Sunset and decided to come do this review. I will be spending that money with them as I know I will be treated fairly and end up with a safe vehicle.