smelton

7 de jul. de 2016

James Nuyen was my sales professional and he was top notch. He reached out to me via text message which I absolutely loved, I could correspond with him when it was convenient for me. He was extremely thorough and a just a very likable guy! Based on the service I received from James, I will absolutely recommend him and TedBritt to others. Also, I worked with Jim in the finance department, he was amazing. Extremely thorough with the finance process. He was clear about what I was signing. He educated me on the loan process which, in my book was HUGE! He was also very helpful with the process of transferring my insurance and gave me so insight on that as well. These two guys went above and beyond to help me and I appreciate it! They deserve some recognition!

cinowlin

5 de jul. de 2016

The whole car buying is stressful as it is, but it made it easier talking to people that know what they were talking about. I'm glad a came to this dealership it made it really comfortable and confidante with my purchase

Scott

4 de jul. de 2016

The salesman that I spoke with gave me a very low trade in Value for my 2012 Acadia and was rude when I tried to negotiate the price so my over all experience

Gary

4 de jul. de 2016

Started the purchase process online and worked out pricing by email. Hook from Ted Britt was quick to respond and follow up. After the price was settled, I went in for a test drive. Hook has the car ready and let us take a test drive by ourselves for as long as we wanted. The purchase process was quick and Hook went through all the features of the car and was very knowledgeable of all the specs and features of the car. I was very pleased with the entire process from start to finish and got a good price for the car. I would highly recommend Ted Britt and Hook was great.

Jaq

29 de jun. de 2016

My family and I have owned and leased a Hyundai from Fairfax Hyundai quite a number of times in the past 12 years so I was ready to try other vehicles that I like. My hubby and I stopped by Ted Britt Sterling for the first time on a Friday night. We were on a budget to find a replacement vehicle for me and with the short-time Ive done research for, Chevy Trax is one of my top choices, which they happen to have one of the last 2016 models We are happy to have Kristina V. as our sales person. She was really nice from start to finish and with the approval of her manager, Angel, we got a good deal on it, even got to take it home overnight to sleep on it (which we never experienced at FFX Hyundai). Went back and purchased it from them the next day, didnt even bother checking out other dealerships like we originally planned. We are pleased with the overall experience. From Kristina to James in Finance who explained certain things in detail for us without us feeling rushed and to the service dept. for cleaning up the vehicle nicely before taking it home. I love my blue Trax though Im still getting a hang of it. Thank you to the team at Ted Britt Chevrolet! --- Jaq

Marc

27 de jun. de 2016

Ted Britt Chevy is outstanding to work with! Our sales rep-Mr. Pagnotta (Hook) was the best. He worked with us every step of the way and made the buying experience simple and truly represented out interests. This is the second time we have worked wih him. The financing was simple and the Ted Britt team worked with us without any pressure. Great experience.

Barbara Tyranski

22 de jun. de 2016

The sales representative, Anthony Saunders, gave us the best car buying/leasing experience we have ever had. He listened to our criteria and helped to locate the cars that would potentially fit our needs. He showed us all the features and was great about cooling each car down before our test drives due to the high temperature. He never pressured us and helped us to make our ultimate car choice. The leasing process was straight forward and he helped with the rebate process to ensure that we had a fair deal. We would highly recommend buying/leasing a vehicle from Ted Britt Chevy in Sterling with that great customer service!

Ry

20 de jun. de 2016

I was shopping online for a new vehicle and was corresponding back and forth via email. Everything was good until they quoted me a monthly price outside what I was willing to pay. So I asked to run the lease numbers and a day later i was quoted "around the same payment." This isn't my first vehicle purchase and I have excellent credit.. Come on?! A 3 year lease is around the same payment as a 6 year loan. Only will work with you if your willing to pay through the roof... Look elsewhere!

Abby

14 de jun. de 2016

I cannot say enough about our experience with Ted Britt Chevy in Sterling. My husband and I were making our first car purchase together and were nervous about the experience. After the care and time Anthony, Dan, and James took with us both we wouldn't hesitate to recommend this dealership to all our family and friends. The care to detail, willingness to meet us where we were at, answer any and all of our questions, patience while we mulled things over, going above and beyond to make sure we were comfortable was superb. Anthony even took the time to fill up our gas tank, sit in the new truck and walk us through all the features of the vehicle, and stay after hours until we made our decision. We are so pleased with our experience and we couldn't beat the deals and life time service package Ted Britt offers. Thank you!

amschaaf33

14 de jun. de 2016

I cannot say enough about our experience with Ted Britt Chevy in Sterling. My husband and I were making our first car purchase together and were nervous about the experience. After the care and time Anthony, Dan, and James took with us both we wouldn't hesitate to recommend this dealership to all our family and friends. The care to detail, willingness to meet us where we were at, answer any and all of our questions, patience while we mulled things over, going above and beyond to make sure we were comfortable was superb. Anthony even took the time to fill up our gas tank, sit in the new truck and walk us through all the features of the vehicle, and stay after hours until we made our decision. We are so pleased with our experience and we couldn't beat the deals and life time service package Ted Britt offers. Thank you!

navin

6 de jun. de 2016

This was my 9th purchase of car and my salesman Mr. Hook Pagnotta was the best salesman I ever dealt with. He made everything easy. We agreed on price and he send me the out the door price via email and text message. When I came to Ted Britt car was ready to be test driven. Purchase went smooth and did not took long at all. He took his time to explain all features of the car and followed up with phone calls and emails to make sure that everything thing was to my satisfaction. I am pretty sure that Ted Britt is very happy to have Mr. Pagnotta working at their dealership.

arirwin

27 de may. de 2016

Chris was great to work with. He kept me updated on the progress of the work and the warranty work was completed on time Will continue to have my Impala serviced at Ted Britt.

Dwayne West

25 de may. de 2016

Kristina Valdes was my sales rep and i did want someone to call me daily while i was looking for my next car she took my number and sent me cars that i would like and as promised she didn't call my cell while is was at work or disturbed me on the weekends. After making up my mind i called her and told what i wanted to spend, the car i wanted and she took it from there. i went in the dealership and she had what i asked for picked out and the payments came in under what i was willing to spend so i left with a 2016 Cameron. this is what services should be like I've had some Honorable experience with dealerships so I've always purchase user cars and cut them out of my car buying process but she has giving me hope that they are nor all bad. Kristina thank you for your help my wife loves the car you picked for me and we will be coming back for the family car we where looking at after we close on are new home.

Dwayne West

24 de may. de 2016

Kristina Valdes was my sales rep and i did want someone to call me daily while i was looking for my next car she took my number and sent me cars that i would like and as promised she didn't call my cell while is was at work or disturbed me on the weekends. After making up my mind i called her and told what i wanted to spend, the car i wanted and she took it from there.i went in the dealership and she had what i asked for picked out and the payments came in under what i was willing to spend so i left with a 2016 Cameron.this is what services should be like I've had some Honorable experience with dealerships so I've always purchase user cars and cut them out of my car buying process but she has giving me hope that they are nor all bad.Kristina thank you for your help my wife loves the car you picked for me and we will be coming back for the family car we where looking at after we close on are new home.

SANDY

23 de may. de 2016

If you ever need service done on your car ~ I would definitely request Barbara Riley to assist you in getting whatever you need done ~ I went in for 2 recalls on my 2006 Cobalt and needed various other things done to my car and Barbara coordinated everything for me .... keeping me in the loop on every estimate. Knowing very little about cars, my employer was helping me to decide what needed to be done to get my car running smoothly again. Barbara talked directly to my employer and explained what was going on for me ~ after getting off of the phone with her, he said to me "I wish there were more Service Reps like Barbara around ~ she was very helpful and explained everything!" I guess at this point, I should also mention that the guys who actually fixed the car did an excellent job fixing it....although I do not know their names ~ my car now runs like the day I bought it!! Thank you to all at Ted Britt Chevrolet on Route 7 :)Sandy

beach2016

23 de may. de 2016

I have purchased several cars and this was by far the best experience. The thorough approach and attention to detail is unmatched. I highly recommend the dealership and Anthony as your salesperson. You won't be disappointed!

Sandy

23 de may. de 2016

If you ever need service done on your car ~ I would definitely request Barbara Riley to assist you in getting whatever you need done ~ I went in for 2 recalls on my 2006 Cobalt and needed various other things done to my car and Barbara coordinated everything for me .... keeping me in the loop on every estimate. Knowing very little about cars, my employer was helping me to decide what needed to be done to get my car running smoothly again. Barbara talked directly to my employer and explained what was going on for me ~ after getting off of the phone with her, he said to me "I wish there were more Service Reps like Barbara around ~ she was very helpful and explained everything!" I guess at this point, I should also mention that the guys who actually fixed the car did an excellent job fixing it....although I do not know their names ~ my car now runs like the day I bought it!! Thank you to all at Ted Britt Chevrolet on Route 7 :)Sandy Gallaro

James

10 de may. de 2016

I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myriad of question from both my wife and I (sometimes even at the same time from different email accounts). His level of professionalism, friendliness, and patience exceeded my expectations from our first contact continuing through today. He was incredibly understanding and helpful with many of my odd requests; such as no dealer badges being added, no washing, basically no one touching the car except for me even BEFORE I officially owned it. This purchase started when I brought my 2012 Vette in for a state inspection when a saw almost her twin in a c7 sitting on the lot. I spoke to him briefly and before I knew it, I had the keys to the new one, temporary tags and his go ahead to take it out for a spin. I had hesitations switching from a manual to an automatic because the 2006 Vette I owned a while back was an auto and the shifting was incredibly slow. The new car had approximately .5 miles on it and he let me take it out to ease my concerns without making me feel as though I was going to hurt the price they could sell the car for. This kind of confidence in a customer and the product being sold is rarely seen. At that point, I was not seriously planning on buying the car but that did not stop him from accommodating my request to try out the auto transmission. Needless to say now that the car is in my garage, I was very happy with how much GM has improved the automatic transmissions. The shifts are now just as quick as could be pulled off with a manual version but not quite as quick as a dual clutch auto but that is to be expected. There were a few minor hang ups when Hook had to take my many offers and questions to his manager but he continued to try and work towards making me happy. I wanted $3k+ more than they were offering for my current Vette (4lt, Cyber Grey vert with 14k miles in immaculate condition) and roughly $4k less on the new car when we first started negotiating. There was a laid back feeling to the entire process that I solely credit him for and in the end, Hook and the general manager were able to get within $705 of my buy it number. I came in with financing already in hand and James in their financing department was even able to beat the lowest interest rate I had come across after shopping around. While this is my first review about this dealership I have been a faithful, extremely satisfied customer of their sales and service since 2006 when I purchased my first Vette from them. We used them for a courtesy delivery in 2012 for our Grand Sport that I speced and had built exactly for our family from the factory. At that time, I met Chris in service, Glenn their Corvette mechanic, and Hook in sales. I was so impressed by the time and care that they all put into the courtesy delivery (which is something the dealership basically makes nothing on) that I began bringing all my cars to them for repairs and scheduled maintenance. It has been a little over 4 years now that I have taken all three of my cars solely to Ted Britt (formerly Sterling Chevy) for everything and I couldn't be happier. Having the confidence knowing that the cars wont come back from service with new scratches, dings, or new problems that were not there before is incredibly comforting. I also trust that the things Chris and Glenn say need fixing on my cars is the 100% truth and I have never felt like they would ever take advantage of my car mechanical ignorance. Before I met this group of gentleman and Ted Britt, I would sweat bullets every time one of my cars had to go in for service and would go over the interior, exterior and engine with a fine tooth comb when it came out looking for some sort of damage. It is incredibly comforting to have that level of confidence in the folks charged with caring for your vehicles. I recommend Ted Britt, Glenn, Chris and Hook to anyone and everyone!

JamesEvoX

10 de may. de 2016

I purchased a 2016 Corvette from Hook Pagnotta on May 8, 2016. He worked with me well before the sale over email and the telephone and answered a myriad of question from both my wife and I (sometimes even at the same time from different email accounts). His level of professionalism, friendliness, and patience exceeded my expectations from our first contact continuing through today. He was incredibly understanding and helpful with many of my odd requests; such as no dealer badges being added, no washing, basically no one touching the car except for me even BEFORE I officially owned it. This purchase started when I brought my 2012 Vette in for a state inspection when a saw almost her twin in a c7 sitting on the lot. I spoke to him briefly and before I knew it, I had the keys to the new one, temporary tags and his go ahead to take it out for a spin. I had hesitations switching from a manual to an automatic because the 2006 Vette I owned a while back was an auto and the shifting was incredibly slow. The new car had approximately .5 miles on it and he let me take it out to ease my concerns without making me feel as though I was going to hurt the price they could sell the car for. This kind of confidence in a customer and the product being sold is rarely seen. At that point, I was not seriously planning on buying the car but that did not stop him from accommodating my request to try out the auto transmission. Needless to say now that the car is in my garage, I was very happy with how much GM has improved the automatic transmissions. The shifts are now just as quick as could be pulled off with a manual version but not quite as quick as a dual clutch auto but that is to be expected.There were a few minor hang ups when Hook had to take my many offers and questions to his manager but he continued to try and work towards making me happy. I wanted $3k+ more than they were offering for my current Vette (4lt, Cyber Grey vert with 14k miles in immaculate condition) and roughly $4k less on the new car when we first started negotiating. There was a laid back feeling to the entire process that I solely credit him for and in the end, Hook and the general manager were able to get within $705 of my buy it number. I came in with financing already in hand and James in their financing department was even able to beat the lowest interest rate I had come across after shopping around.While this is my first review about this dealership I have been a faithful, extremely satisfied customer of their sales and service since 2006 when I purchased my first Vette from them. We used them for a courtesy delivery in 2012 for our Grand Sport that I speced and had built exactly for our family from the factory. At that time, I met Chris in service, Glenn their Corvette mechanic, and Hook in sales. I was so impressed by the time and care that they all put into the courtesy delivery (which is something the dealership basically makes nothing on) that I began bringing all my cars to them for repairs and scheduled maintenance. It has been a little over 4 years now that I have taken all three of my cars solely to Ted Britt (formerly Sterling Chevy) for everything and I couldn't be happier. Having the confidence knowing that the cars wont come back from service with new scratches, dings, or new problems that were not there before is incredibly comforting. I also trust that the things Chris and Glenn say need fixing on my cars is the 100% truth and I have never felt like they would ever take advantage of my car mechanical ignorance. Before I met this group of gentleman and Ted Britt, I would sweat bullets every time one of my cars had to go in for service and would go over the interior, exterior and engine with a fine tooth comb when it came out looking for some sort of damage. It is incredibly comforting to have that level of confidence in the folks charged with caring for your vehicles.I recommend Ted Britt, Glenn, Chris and Hook to anyone and everyone that will listen when the opportunity comes up and I will continue to do so. If anyone there happens to read this I just want to say one more THANK YOU!

SN

3 de may. de 2016

Thanks to Daniel and Hook for making the buying experience painless! Hook is definitely willing to go the extra mile to help out his customers, even after everything has been delivered and paid for. The Volt is an awesome car. The listed EV range is 53 miles, which is fantastic, but I'm getting just over 60!

JC

3 de may. de 2016

Truck has 26k miles and developed vibration. Went in and was told a likely wheel balance issue. Was NOT told repair was NOT covered under warranty until after repair was made. Just another terrible customer experience at Ted Britt Chevrolet.

Susan

3 de may. de 2016

Hook was awesome....had some issues at the beginning...BUT Hook was very helpful and did what he could to resolve the issue....he made sure I left there a happy customer!!!!!!! I will say he does everything he can to make sure you get what you want and don't leave there unhappy....Hook thanks for kindness and honestly and all you did to make my experience buying my SUV a great one!!!!! He went above and beyond to make me HAPPY CUSTOMER! I would definitely go back to the dealership and have him as my salesman!!!

Donna Reynolds

27 de abr. de 2016

My boyfriend purchase his camero from Ted Brit Chevy back in October 2015. I knew I was in the need of a new car then also but I really don't like dealing with dealerships, so I had been putting it off. I started looking online at diffrent cars and feel in love with the 2016 Chevy Cruze. It had everything I was looking for even down to the color I like. Being from Virginia Beach I figured I would check the car out down here. Well I emailed a few dealerships and right away I started getting pressured to come in and at the time all I wanted was some information. Which they never did answer my questions. Then Eric( my boyfriend) started in raving about Ted Britt and his salesman Anthony. Telling me there was no pressure there. After a few weeks of hearing this I said ok I would check them out. Started out online seeing they had the excat thing I wanted. So I was up in Sterling Va for the weekend and we went and stopped in. We met Anthony and I do have to say I was impressed with him right away. He didn't treat me as a women that didn't know anything about cars like most men do. I had done my homework on this model. Anthony listened to what I was wanting. He went out on the lot and pulled excatly the car I was explaining to him. While looking over the car he got it ready for a test drive. After getting back from the test drive while still looking at the car Angel came out introduced himself and was very friendly not like most sales managers. Most just sit there and let there salesman do all the interacation with the customers but not Angel. He was talking with us and joking around like a person and not someone that was trying to sell a car. Well I decieded on the car. This is where I met Jim in finance. My credit isn't the best due to poor judgement and a divorce a few year back, Jim worked his magic trying to get me financed, Well no one would touch me. Then Anthony Angel and Jim came and said I might want to try my credit union that I was a member of. Well they definitely know their stuff because I got a check from the credit union came back with a check and it was a done deal. I can't Thank these three guys enough for making it a wonderful experience. I will definitely recommend this dealership to anyone. Thank you to theses 3 guys again.

Paul Cella

17 de abr. de 2016

I was looking online for a new Chevy Tahoe and found the pricing at this dealership to be better than most in the local area. I went to the dealership a week before and Anthony Saunders who I had never spoken to before came out to greet me and I told him what I was looking for. We looked at the vehicles that met my criteria (which was extremely specific). We spoke some numbers and told him I would get back with him after I think about everything. Mr. Saunders unlike most dealers was not pushy at all. He kept me up to date if anything was changing. A week later I was out to lunch and gave Ms. Saunders a call on his cell phone and asked him if he was still working and if the same Tahoe was still on the lot. I told him what I wanted to pay, what financing I wanted, and how much I would put down. He said he would speak to his team and call me back. He called me back and said he can make that deal happen. At that point i told him to get the car detailed and I would be there in 2 hours to sign the paperwork. Anthony, James and Angie did not jerk me around at all on the paperwork. They were ready to go when I got there and we were able to be out the door fairly quickly rather than wasting an entire day at a dealership. Mr. Saunders professionalism, likeability, demeanor and his just overall customer satisfaction skills really are above all of his colleagues in the industry. My hat goes off to Anthony, James and Angie along with the rest of the Ted Britt staff for the excellent experience. One note: I didn't see James the finance guy that assisted me in the check list on this review but he was awesome as well and deserves 5 stars.

nleavitt

16 de abr. de 2016

dealership was good. Resolved issues quickly. Sales reps Mas and Kristina helped on different nights. Was completed the deal and was straight forward. Their manager worked quickly to make the deal, not as much waiting as other dealerships. Not bad as far as car sales go.

RLB

10 de abr. de 2016

I have never, ever been as happy with a car purchase as I have been with my new 2016 Cruze Premier. It all begins with how Jason Fischbein runs the dealership. Treating me like "family" from step one was above and beyond the duty of what he does. It is who he is that sold me the car. Every other employee that I mentioned here made me feel like "family" and that it was much more than selling a car. It's how I was treated -- like family. They are compassionate, humble, and go above and beyond to ensure complete satisfaction. 100% is not taken lightly by me as this is much more than a car purchase -- it is a lifelong relationship with this dealership. I buy from no other place than here and Chris, Eddie and Pete in Service are a part to be included here. It's peace of mind to buy here because they go beyond the call of "just selling a car." There is a reason I only buy here and no place else in Northern Virginia. Pay attention to the fact that it is because it's a people oriented business that everyone I have mentioned here went above and beyond to ensure I was happy. I am. Simply put. :-)

Wash92

6 de abr. de 2016

Fernando did a great job. He was very knowledgeable about all the vehicles he showed me & I was pleasantly satisfied with my purchase. The finance office wasn't as helpful and seemed very unorganized. I was passed along to several different people in the finance office and every time I visited or called, it seemed like I was given to another financing person. None of them seemed to know what was going on and wasted a lot of unnecessary time.

Edwin Morris

5 de abr. de 2016

The price I paid was very competitive that was why I traveled 500 miles and waited 3 hours for them to complete paper work. When I questioned the advertised prize I was quoted, the sales person got the sales manager. I asked what her name was and she refused to tell me. She then refused to read the advertisement that I was questioning saying she knew what their policy was and if I didn't like it I could leave. She was yelling at me and was the most rude person I have ever been involved with in any commercial situation. I then asked to speak to the general manager, but even though I waited for 3 more hours he could not spare 5 minutes to speak to me and he was "too busy" to take any time at all for me.

NajQureshi

30 de mar. de 2016

I shopped around for my new car and the best Expirence I've ever had car shopping was at Ted Britt Chevy. Not only were they the lowest price but they also had the highest level of customer service and they had my car in stock with all the options I wanted. Was a simples process from the minute I walked in until I was signing the final paperwork.

hill

20 de mar. de 2016

Fernando from sales was great. The Finance department fast talked through the experience. I feel that more explanation should have been provided for finance options. Thus I left disappointed in the finance piece of the purchase.

Elizabeth C

4 de mar. de 2016

I scheduled an appointment for today (March 1st) because I received a recall notice in the mail. I scheduled an appointment time for 11:00. After over two hours of waiting at the dealership, I found out that Ted Britt Chevrolet does not have two of the parts needed for the recall. I am not impressed with this dealership, and the customer service. I was told that when I made the appointment, that they did not know that there weren't any recall parts available for my Chevy Impala (which was purchased at this dealership). I am not pleased with the service here and did not have a great experience here.

ChuckWV

2 de mar. de 2016

Hook and Anthony were extremely helpful and got me into my new Camaro in record time!! The best buying experience I've had in many a day. :)

unhappy customer03012016

1 de mar. de 2016

I scheduled an appointment for today (March 1st) because I received a recall notice in the mail. I scheduled an appointment time for 11:00. After over two hours of waiting at the dealership, I found out that Ted Britt Chevrolet does not have two of the parts needed for the recall. I am not impressed with this dealership, and the customer service. I was told that when I made the appointment, that they did not know that there weren't any recall parts available for my Chevy Impala (which was purchased at this dealership). Chris Thomas was my service representative, and he was not helpful. I am not pleased with the service here and did not have a great experience here.

Wayne S.

20 de feb. de 2016

Had a great experience purchasing a new Chevy Cruze. Came to the dealer expecting to purchase a pre-owned vehicle, but with the help of the staff at Ted Britt discovered that I could purchase a new car at approximately the same monthly cost. Anthony Saunders was great to work with, fast, efficient, personable, I interacted with about 5 different staff members, and all were friendly and concerned about my needs. Jim Rubin was informative regarding all the financing details, and took the time to explain to me in detail, any items that I questioned or didn't quite understand. All in all, an excellent experience. Will definitely tell anyone I come across that's looking to buy a car to visit Ted Britt Chevrolet.Wayne S.

Elizabeth

20 de feb. de 2016

We have worked with Chris for several years and he is a total professional and knows the service business -- a very customer focused, value added member of the Ted Britt team. He is an outstanding representative for Ted Britt Chevrolet in Sterling, VA,

CJN

20 de feb. de 2016

This is the third vehicle I purchased from Ted Britt Chevrolet and every experience has been better than the next. I would highly recommend visiting Ted Britt Chevrolet in Sterling, VA. for your next vehicle. Special commendation to Mas Hill for his professionalism and commitment to satisfying the consumers needs. The trade in value received was also a very good experience. I truly appreciate this dealership. I have also maintained all my vehicles at this dealership. Never once have I been dissatisfied. For that I am most grateful.

thumphrey

15 de feb. de 2016

We purchased our second Chevy from Hook at Ted Britt. He took great care in helping us find the right car for our needs. The managers and all the staff were very professional and helped to complete the sale efficiently.

G Nakamoto

13 de feb. de 2016

Hook is extremely knowledgable and service focused. I would recommend him and the dealership to anyone considering a car purchase

MLC Team

28 de ene. de 2016

Drove off the lot in 2014 with our first brand new 2 vehicle purchase (2014 Cruz LTZ/2015 Tahoe LTZ)! Anthony was very patient and helpful as we picked out our cars and during the long paperwork process. Throughout the year, Anthony occasionally followed up to check on us and offered his assistance if we ever needed anything or had any issues with our vehicles. We never did, but it was great to have that help if we ever needed it. I'm a little late with my review but it proves how Anthony will keep helping even after you drive off that lot. Because of this, we will be seeing him soon for our next new car! (Today or tomorrow) :)

9130paws

8 de ene. de 2016

Great staff and great deals plus straightforward very satisfied good with the financial process the car is very nice and rides great thanks a lot

flaburthe

28 de dic. de 2015

Had exchanged several emails with Anthony, and knew what I wanted coming in. Anthony was ready, we test drove the car, agreed on terms and proceeded with signing the paperwork.I never felt pressured into anything, the transaction was painless, professional, amicable and fast.Highly recommend it.I sure hope their service center is as efficient as their new car sales folks.Thumbs up to Anthony, our Sales guy, who was knowledgeable on the product (Chevy Cruze in our case), spent the time we needed, did not pressure us into anything and was simply polite, professional, nice and courteous.

croche14

20 de dic. de 2015

As a recent college graduate, I had been searching for a new car for awhile but didn't bite the bullet until I came across the perfect car on Ted Britt's website. I went for a test drive and was immediately greeted by the friendly and knowledgeable staff. Angie allowed me to take the car home for a 24 hour test drive. When I went back to purchase the car the next day, I could not have asked for a smoother process. The team went the extra mile to negotiate the price so that I would feel comfortable. I walked out of the office within 2 hours with keys in hand and a huge smile on my face. Mas even went the extra mile and brought out a big red bow to put on the car. Definitely go see Mas and his team at Ted Britt, you won't be disappointed!

croche14

20 de dic. de 2015

As a recent college graduate, I had been searching for a new car for awhile but didn't bite the bullet until I came across the perfect car on Ted Britt's website. I went for a test drive and was immediately greeted by the friendly and knowledgeable staff. Angie allowed me to take the car home for a 24 hour test drive. When I went back to purchase the car the next day, I could not have asked for a smoother process. The team went the extra mile to negotiate the price so that I would feel comfortable. I walked out of the office within 2 hours with keys in hand and a huge smile on my face. Mas even went the extra mile and brought out a big red bow to put on the car. Definitely go see Mas and his team at Ted Britt, you won't be disappointed!

Fighter Pilot

12 de dic. de 2015

Picked up a 2016 Volt, my second Volt purchase from this dealership and from Mr. R. Hook Pagnotta..Hook Pagnotta is the consummate professional. He has skilled "people relationships", is very thorough, and doesn't hesitate to "get his hands dirty" to get the job done. He has, by far, provided me with the finest experience I've ever had with any new car purchase (for the second time). I have full confidence in Hook. Ted Britt Chevrolet is the best car dealership I've ever experienced. It's evident when dealing with service personnel and by observing the apparent positive attitudes of all the people associated with the dealership. I observed an atmosphere of a happy and dedicated work force. It appears to me to be a product of excellent leadership at all levels.Colonel George A. Devorshak, USAF (Retired)

skinzfan11

11 de dic. de 2015

had my 2013 Express van in for service and had the fluids changed, I called in and left a message but no call back, other then that I had very good service

coco1

9 de dic. de 2015

For almost my adult life, I have brought foreign cars. Due to the knowledge and expertise of Mr Pagnotta, I was convinced that a Chevrolet was the choice for me. The workmanship and dependability was superbly conveyed, and he got the vehicle that made me look twice.

Bishop

8 de dic. de 2015

I was vacillating over purchasing a new Chevrolet 2500 Diesel or a Ford Super Duty F250. I had all but made my mind up to go with the Ford as they seemed to have a little more going in the way of features and it seemed I would be able to work the price more since there were more of them available. I walked onto the lot at Ted Britt Chevrolet and Anthony showed me the truck that ended up being the one for me. He was very helpful and knew how to listen to what I wanted. After leaving to go home and think about it, I came back the next day and made the purchase. It is a great place to buy the truck. I hope the relationship continues with the service that they will be providing for the truck over the next decade!

babylon5fan

30 de nov. de 2015

My service advisor was very helpful and took time to explain what was needed and what would be done. I left my keys there and they were put someplace safe until I came back to get them. I don't know what happened but my experience with GM and this dealer has become pleasurable. So far, I LOVE TB4L!

sallysil

28 de nov. de 2015

UPDATE: Received a lame voice mail at 10:30 am from Brent at Ted Britt Chevrolet stating "Sorry I was not able to make it at 8 am this morning, was here by 9. Had an emergency late night/early morning, first time I could get away so give me a call. Would like talk to you and schedule all this. Normally don't work on Saturday. Monday is my last day."So, when the Business Manager routinely responds to these Yelp reviews saying "Customer service is our top priority at Ted Britt", clearly this is NOT true! Now I understand why Ted Britt has only a 74% customer service rating on DealerRater.com and doesn't even show up on the top 12 list for my zip code!####################################################I made an 8 am appointment for this morning, Saturday, 11/28/15, with the Ted Britt Service Manager/Sterling, Brent Anderson, early this week since the service rep I was trying to deal with was talking in circles. The purpose of the appointment was to work on a Chevy Malibu 2011 recall notice I received from GM (seat belt issue) and to have other service done on my car. (This is the 2nd Chevy I have purchased from this dealer.)I got up at 5:30 am and arrived at 7:55 am, was the first person there and asked to speak to Brent. I spoke to someone named Spencer (who had a hard time explaining his role...something about being the coordinator between sales and service) told me that Brent doesn't work on Saturdays and that, as of Monday, Brent does work there anymore. I told Spencer that my appointment was with Brent and I wanted to know where he was. Spencer said he didn't have Brent's cell phone number but would speak with Jason, the General Manager of Ted Britt Chevy in Sterling.Spencer disappeared for 5 minutes, came back and said that Jason was trying to reach Brent. I was getting irritated since it was already 8:15 am and I explained to Spencer that I was already on the edge of never purchasing any more Chevys and that he was helping me make up my mind. Spencer's reply was "there's nothing I can do". My response was that if there was nothing he could do and he is supposed to be the coordinator between sales and service that he was in the wrong job. Spencer disappeared again to go talk to Jason. (Please note that Spencer NEVER apologized for the inconvenience or offered to deal with my service issues!)While Spencer was gone the 2nd time, a female service rep came up to me, asked for my keys since she wanted to move my car. I refused to give her my keys and, instead, got my things, took the plastic and foot paper out of my car and drove off.DO NOT...and I repeat...DO NOT even consider taking your car into this dealership for any kind of service (even GM recalls). I dealt with this dealership when they were Sterling Chevrolet and ever since they were purchased by Ted Britt, dealing with them has been horrific! Unless you're someone who enjoys being handled completely unprofessionally (especially if you're a woman), do your research and find an automotive repair company who actually knows what they're doing and cares about their customers.

JFF_sonic16

27 de nov. de 2015

Hook Pagnotta worked with us on looking for a new Sonic RS and explained what was available in the area and just asked "what do you want me to do?" which was very refreshing to have someone working for me and what I wanted, versus what they wanted. Then when we were ready he was flexible and helped in every aspect to make the buying experience as easy as possible and helped us through the setup of the car systems. The dealership also worked with us to get us the value for our trade-in that made sense. Overall a great experience! We also had our small dog with us and Hook and the team we very nice to him and allowed us to get through the process in good time.Thanks Hook, Jim Rubin and team!

Piper451

25 de nov. de 2015

Mas helped me feel comfortable buying my first SUV, and buying a car the first time by myself. He was patient and clear and very friendly. I would send anyone I know to go see him. Jim in the finance department was also very nice, though I felt initially when his coworker was explaining the extended warranty she made me feel like I HAD to get it which I didn't like very much.

whit49

21 de nov. de 2015

I contacted salesperson (Hook) last month as I wanted to stop in to see a specific Chev LTZ vehicle I found on their website. I had reviewed internet listing and price offers of other dealers in area for same exact car. They said I had to come in to receive their best competitive price - Right....... Traveled over one hour to get there to take test drive. Car was exactly what I wanted, but when I asked to get a price, the Sale's Manager (Angel) said he would provide me with their best price only if I was willing to buy that day or leave a deposit. I told him, I could not as I wanted to bring my wife to see the car first. I said I would still like to have their best offer as I had pricing from other dealers. He told me to give him the other dealer prices and that they would probably change it when I went back. I felt it important Ted Britt give me their best offer without me sharing information I had gotten from other dealers. They begrudgingly made me and offer but made me wait for over an hour. During that time the salesman left me and went to dinner. I was finally confronted by Angel who told me it would cost me over $100/month more then Country and Manassas Chevrolet's offers I got over the phone and by going to their dealerships without any of the hassle or trying to make me stay at the dealership. I told Angel that there had to be something wrong with the price, but he retorted, "go speak to the Salesman and work it out with him". I left. Next day I went to Country Chevrolet as they had the exact car in stock and purchased the car. They lived up to everything we discussed and held the car for a week as sold until I could get my wife to see the car. From my stand point, Ted Britt provided me with one of the worst customer sale's experiences I have had in buying a new car. Being I lease/upgrade my car every 3 years, they are the one's that make buying a new car like going to the dentist - painful. PS - never got a follow up phone call from the salesperson as to why I left before he got back from dinner.

jvbeason

19 de nov. de 2015

What can we say....it was a great experience and we will be back!! We were treated fairly and they made us feel welcome and comfortable.

donald

7 de nov. de 2015

Purchased a new silverado in march of this year an this was my best experience ever with a car dealership. Spencer was my salesman an i cant say enough good things about this young man.i have been back twice for service an have nothing but good things to say of the service dept the most professional an courteous i have ever experienced if your in the new vehicle market this is the only place to shop!

firstbrandnewcar

21 de oct. de 2015

Now I know why Hook Pagnotta came so highly recommended, the perfect salesperson. The whole team, (Hook, Andy, Angie, Omar, and Paola) were top notch. I have never had a deal go so smoothly or quickly from selecting the vehicle to signing the papers in 20 years of buying cars. I have already started spreading the word with my friends and coworkers, all of whom love my new car. I cannot say thank you enough. This is my first brand new car and I am having a great time driving my 2015 Chevy Trax.

Mike Freas

10 de oct. de 2015

If your looking for a Chevy Volt these guys know their stuff. I negotiated my deal via txt before stepping foot in the dealer. I was able to get what I consider a very good deal on a new loaded 2015 Volt. My salesman, Mas Hill, knew the features of the volt which is refreshing compared to other Chevy dealers I have visited. As requested I was picked up at the local Metro right on time. The entire purchasing process took about three hours. I did have prepared financing which saved some paperwork. Overall, an honest dealer who treated me fair. Ensure you do your homework before going into any dealer to save yourself some money.

dealerreviewer

1 de oct. de 2015

Very friendly staff. They made everything easy and understandable and were very considerate and efficient throughout the process. Hook Pagnotta made it an easy car buying experience.

Nichas TEXMEX

26 de sep. de 2015

Was looking for a car while visiting in Texas with my wife, I came across an internet "SPECIAL" that was quite the deal at Ted Britt Chevrolet in Sterling,VA. Amazing you can shop for a car halfway across the country while on vacation! Set up an appointment with Hook Pagnotta to see it and it was a done deal. Easy as 1-2-3! As I hadn't bought a ride in over a decade I was a little nervous admittedly however Hook assured me that we would get'er done and drove off with a brand new Camaro! Kudos to Paola and Omar for such a pleasant experience as well. Hats off to the Ted Britt for Life program which has many added benefits for the customer such as free oil changes for the first two years.....wow!!! Thanks Guys!

vbell

23 de sep. de 2015

The staff was personable ,knowledgable with excellent customer service skills. The staff took care of every detail and I drove away in my new vehicle with a smile.

Jvanessadiaz

20 de sep. de 2015

Best dealership experience, they weren't pushy at all, it really felt like they just wanted to help. Everyone was very polite it was a great experience! I will absolutely get my next car there!

ellis1304

15 de sep. de 2015

I went to 3 dealerships looking for an Equinox and I bought from Ted Britt because of Anthony Saunders. Anthony was quick to get back to my request for information, he and his team developed a very competitive quote, and he took the time to make sure I understood all aspects of the pricing, incentives and features on the vehicle. In my opinion, Anthony provided the highest quality customer service and that is why I bought an Equinox from Ted Britt. I would highly recommend working with him if you are looking to purchase a vehicle.

Linglin

13 de sep. de 2015

We found the car we like on their website, they quote us the price exactly advertise on the website, and very pleasant, honest and efficient process.

Baptista123

12 de sep. de 2015

I've leased one and bought two other cars from this location and am always treated with respect and honesty which has led to my loyalty to this dealership/team. I dealt with a new team this round and was blown away by the guidance and assistance provided by Anthony and Daniel. They walked my husband and me through the stressful decision of purchasing a new car for our family of 5. Daniel told me this most recent purchase would be a "game-changer", and he was right! Anthony was right by our side through the entire process available to answer any questions and test drives! Nina did a great job assisting us with our old car in service and with Chris later led us to our new purchase. Omar was a pleasure to work answering all our financial questions. Kudos to everyone involved!!

B.E.

11 de sep. de 2015

Received great service from Anthony, Angel, Omar and Veda. Originally thought about purchasing a Colorado, but after their suggestion, the Silverado fit our needs perfectly, and was cheaper! Honestly, there were some small issues with the vehicle. Some of the spray-in bedliner is peeling away from the bed, should have been checked prior to the vehicle being placed on the lot for sale. I'll have to return it for warranty work. Still had tape covering the under the rail bed lights during the spraying of the bedliner. The windows still had writing on them from the factory, should have been cleaned prior to delivery to me. Too much tire shine on the tires, which was thrown up onto the body as I drove off the lot. Little things, but attention to detail means alot.

B Ellis

11 de sep. de 2015

Received great service from Anthony, Angel, Omar and Veda. Originally thought about purchasing a Colorado, but after their suggestion, the Silverado fit our needs perfectly, and was cheaper!Honestly, there were some small issues with the vehicle. Some of the spray-in bedliner is peeling away from the bed, should have been checked prior to the vehicle being placed on the lot for sale. I'll have to return it for warranty work. Still had tape covering the under the rail bed lights during the spraying of the bedliner. The windows still had writing on them from the factory, should have been cleaned prior to delivery to me. Too much tire shine on the tires, which was thrown up onto the body as I drove off the lot. Little things, but attention to detail means alot.

Bill Cisco

6 de sep. de 2015

I was intent on purchasing a 2015 camaro, Ted Britt quoted me a price that was better than any dealer in my area, when presented with the Ted Britt price no other dealer within 100 miles could come within $2000.00 of the quote. I traveld from north eastern North Carolina; 3 1/2 hours to complete the purchase. My buying experience was most ideal, no hassel on my trade in,paper work was done in a timely manner, everything went so smoothly, in addition my out the door price was nearly $500 less than quoted. I cant say enough good stuff about Mas Hill and the team that allowed me such a great deal and such a positive buying experience.

Rathvon

28 de ago. de 2015

We bought our second car from TedBritt Chevy tonight. After spending weeks looking for the right car at the right price, we ended up with the best dealership around. Spencer worked with us over the course of a few days to get the right car for us at the right price. Not only did he make the experience pleasant, but he got us the best price out of several area dealerships. This is the place to come if you like to be treated fairly, professionally and with the respect that any customer deserves. No pressure, no games and a staff that makes their customers stay witht the Britt family, Thank you for everything....we love our new car and love the price! Thanks to Spencer and Omar. We look forward to working with you the next time we need a new car! You should reach to them too!

renmax

27 de ago. de 2015

We bought our second car from TedBritt Chevy tonight. After spending weeks looking for the right car at the right price, we ended up with the best dealership around. Spencer worked with us over the course of a few days to get the right car for us at the right price. Not only did he make the experience pleasant, but he got us the best price out of several area dealerships. This is the place to come if you like to be treated fairly, professionally and with the respect that any customer deserves. No pressure, no games and a staff that makes their customers stay witht the Britt family, Thank you for everything....we love our new car and love the price!Thanks to Spencer and Omar. We look forward to working with you the next time we need a new car! You should reach to them too!

Potential Buyer 123

12 de ago. de 2015

Tried to buy a Silverado 2500HD at Ted Britt. Initial demonstration was professional. Took my trade to the dealership on a second visit, I followed up to see if they had established a value due to very slow follow up. Received an e-mailed sales/trade-in offer at 4pm on Sunday afternoon. Called back on Monday morning to speak with the initial salesman, his day would not start until 1pm. Called back at 2pm, sales advises me someone is looking at "my truck". I replied ok, please call me back. Waiting...........no call back Monday afternoon, or Tuesday.......I buy a truck at a competing dealershipMy complaint is that the sales team, in my opinion did not coordinate their efforts, did not take my interest seriously and did not follow up in a timely manner. I commuted 1 hour each way on two different occasions and in retrospect it was a waste of time. I do not believe this is the type of service that the ownership of Ted Britt would be proud of.

Moving2Ohio

7 de ago. de 2015

Purchased a beautiful Chevy Silverado for reasonable price. Sales personal were friendly and management went the extra distance to help us with working out a deal. Very much appreciated.

MinnesotanJack

6 de ago. de 2015

Amazing service. Set me up with the perfect vehicle for me, and very helpful in finding financing that worked for me. Would highly recommend this dealer to anyone, and I plan on doing further business with them in the future.

Moving2Ohio

5 de ago. de 2015

Purchased a beautiful Chevy Silverado for reasonable price. Sales personal were friendly and management went the extra distance to help us with working out a deal. Very much appreciated.

jhark1973

1 de ago. de 2015

Everyone who helped me my car were great help. They were very professional and did a great of explaining the process to me. I was very pleased with everyone who helped me.

Ariel Mukai

26 de jul. de 2015

When I went to the Ted Britt Sterling location, I came in with no credit history, barely any money and no previous experience in buying cars apart from vague family recommendations. I had my eyes set on a 2015 Chevrolet Spark because I work two jobs Monday through Friday and my day job requires over 40 miles of driving per day, and I was on a serious time crunch to get a car with better mileage before the holidays hit.Masame and Angel were the sales rep and manager that I worked with at this location and both were amazing in working to help me achieve an affordable approach to buying this car given my financial situation and lack of experience. They went above and beyond to make sure that I got the best deal available and even gave me some extra advice on how to manage my car payments. Their finance manager, Angie, was also extremely courteous and helpful in making sure I had everything settled and all were exceptionally friendly. I couldn't ask for a better first purchase! I left with my brand new Spark off their lot after just a day or two of browsing and sitting with them to finalize the details of the sale.I'm extremely happy with my new car and so thankful for the service I received. Thank you Masame, Angie, and Angel - you are all life savers!!

Ariel Mukai

26 de jul. de 2015

When I went to the Ted Britt Sterling location, I came in with no credit history, barely any money and no previous experience in buying cars apart from vague family recommendations. I had my eyes set on a 2015 Chevrolet Spark because I work two jobs Monday through Friday and my day job requires over 40 miles of driving per day, and I was on a serious time crunch to get a car with better mileage before the holidays hit. Masame and Angel were the sales rep and manager that I worked with at this location and both were amazing in working to help me achieve an affordable approach to buying this car given my financial situation and lack of experience. They went above and beyond to make sure that I got the best deal available and even gave me some extra advice on how to manage my car payments. Their finance manager, Angie, was also extremely courteous and helpful in making sure I had everything settled and all were exceptionally friendly. I couldn't ask for a better first purchase! I left with my brand new Spark off their lot after just a day or two of browsing and sitting with them to finalize the details of the sale. I'm extremely happy with my new car and so thankful for the service I received. Thank you Masame, Angie, and Angel - you are all life savers!!

Marley

10 de jul. de 2015

Was recently looking at a Camaro, and the salesman made it obvious that he was not taking us seriously . We asked why the car was significantly more expensive than new models with less mileage that were at other dealerships, and he basically dismissed us and never gave us a ball back. Needless to say, we ended up buying a newer Camaro with only 13k miles (compared to 23k) for about 2k less than Tedd Britts older (and more beat up) model. Message to Randy: Just because your customers look young, does not mean they cannot afford a nicer car.

buddysdawgs

9 de jul. de 2015

Awful Customer Service. I would not recommend this dealership. They over promise and under deliver. When I called to speak with GM, he passed me to his sales manager and told his manager to say no. No very professional. This dealership gives others a bad name.

johncmanning

25 de jun. de 2015

Went on line and ask for a quote and got a call first thing the net morning. Answered a few Questions and got a call back in thirty minutes with a price on the vehicle . Went to the dealer ship and all honesty I received the red carpet treatment. Hook took my wife and I on a tour of the building and departments . In forty five years I have never got the treatment like I got from the whole team at TED BRITT CHEVROLET>. Thank you all again

gtpharr

14 de jun. de 2015

I was internet searching for a new 2500 HD Silverado and found 2 at Ted Britt Chevrolet that had the exact equipment that I was looking for. My first color choice was Summit White and 1 of the 2 trucks was Summit White!I made my first contact with Angel who is Ted Britt's Sales Mgr. Within a 5 minute phone call we had a price agreement that saved me $916 over the best price I received from any of my local Chevrolet dealers. Without even seeing my trade in, Angel even went so far as to agree to a trade value that matched the best offer any local dealer had offered. Once Angel and I agreed to price, he turned the transaction over to a great salesman named Hook.Hook and I exchanged several emails and set up a date to make the purchase. We made a 4 hour (one way) drive to purchase the vehicle on a Sat morning. Our new truck was ready when we arrived and much of the paperwork had been completed in advance.Hook insisted he and I take the truck on a short test drive while my wife chose to relax in the show room. Upon our return Hook went over items such as SiriusXM, OnStar, MyLink, etc. He gave us good advice on what to do as well as what not to do regarding optional services. Once all that was done, Hook turned us over to Omar in the Business Office.Omar was ready for us as well. We spent about 30 minutes signing all the paperwork, but half that time was spent talking about family and things we had in common. My wife and I really felt at ease with Omar and could sense what a dedicated family man he is. By the time we finished, I was wishing we could stay an extra day and attend his son's 7th birthday party which was planned for the following day. My wife and I knew it was going to be a special day for Omar & son and it would have been fun to witness the special day that dad & son were getting ready to share. There were several options that Omar offered us, however, he presented them with good advice and without the high pressure sales pitches so commonly used by the business/finance reps at many dealerships.The entire purchase process took about 2 hours and half of that was just casual conversation. Angel, Hook, and Omar were a true pleasure to deal with. I've purchased over 20 new & used cares over the years and most have been time consuming business transactions that you had to be very cautious about every step of the way. These 3 professionals got everything right the first time and actually put the fun, joy, and excitement back into buying a new vehicle! All 3 are the kind of people you actually enjoy sitting across the desk from. I felt as if their handshake was as good as a written contract.All in all, it was a great transaction and a very pleasant day. It was about a 12 hour day for us with the drive, but well worth it. I'd do it again without hesitation. My wife and I would like to express our deepest thanks to Angel, Hook, and Omar for making this a pleasurable purchase. BTW, neither my wife nor I have ever named a vehicle in our lives. Our beautiful new white 2500 HD seems quite special and is now part of our family and most deserving of a name of her own. She has been officially named "LOLA"! On the way home we kept the XM radio on the 50's & 60's channels. Maureen and I were both singing along to some great oldies which we've NEVER done before! It was a really fun day for us! I can sense that Lola, Maureen, and I are going to have some great times in the future and we are sure looking forward to some road trips together. Lola says she really looks forward to hitch up the new RV and hittin' the road!Thanks again to all. With our kindest regards, Tim, Maureen, and Lola.

jerry121952

5 de jun. de 2015

April - May 2015 --- My dealership experience was clearly the best in my used car purchase experiences. I worked with the following individuals, who made the entire experience problem-free from the sales negotiation process & final car cost (James Nystrom, Angel Gammons, & Donald Kim), selection of add-on options, installation, & financing & Maryland vehicle registration & tags (Rico Caldwell & Veda Simpson), as well as some Parts Department (i.e., programmed extra remote into vehicle options menu & made extra key) & Service personnel (Chris Thomas), who did some final punch-list items completion, before final vehicle delivery. I do give the highest praise to these individuals, & the dealership, for making the whole experience the most pleasant, problem-free, & professional, in all of my used car buying experiences. I highly recommend buying a vehicle from this dealership.

jerry121952

5 de jun. de 2015

April - May 2015 --- My dealership experience was clearly the best in my used car purchase experiences. I worked with the following individuals, who made the entire experience problem-free from the sales negotiation process & final car cost (James Nystrom, Angel Gammons, & Donald Kim), selection of add-on options, installation, & financing & Maryland vehicle registration & tags (Rico Caldwell & Veda Simpson), as well as some Parts Department (i.e., programmed extra remote into vehicle options menu & made extra key) & Service personnel (Chris Thomas), who did some final punch-list items completion, before final vehicle delivery. I do give the highest praise to these individuals, & the dealership, for making the whole experience the most pleasant, problem-free, & professional, in all of my used car buying experiences. I highly recommend buying a vehicle from this dealership.

The Lugo Family

5 de jun. de 2015

We drove out of state to Sterling to purchase our new 2015 Chevy Impala and it was a great experience! Anthony and the rest of the sales crew were courteous and friendly. They made buying our new car a memorable experience. We will certainly recommend you to our family and friends! Thank you!

My3SonsDSP

4 de jun. de 2015

We drove out of state to Sterling to purchase our new 2015 Chevy Impala and it was a great experience! Anthony and the rest of the sales crew were courteous and friendly. They made buying our new car a memorable experience. We will certainly recommend you to our family and friends! Thank you!

Betrayed and lied to

4 de jun. de 2015

do not purchase an vehicle here unless you are desperate and willing to not complain on what you get afterwards.Purchased a 2012 vehicle here about 6 months ago and come to find out the vehicle had all sorts of issues with it that the warranty will not cover and the dealership will not acknowledge. I'm beyond floored at the amount of money I paid for my car and what I have to do only 6 months after buying to continue to drive safely. I will be honest and say I did research and read a lot of negative reviews on their service dept however I was so dead set on a vehicle they had advertised I ignored. . and now I totally regretting it smh. Not only was y car over $20k I paid an extra $2k for a warranty that covers absolutely nothing. I noticed how a few folks have written reviews to start a protest outside their dealership and I love that idea. I'm have a few media friends that can help to spread the word. Lets protest their dirty ways. I've been totally taken advantage of and will not take this sitting down.Let's do something about this where it hurts them #GetOrganized

Roy&Tracy

27 de may. de 2015

We traded in two vehicles and purchased a brand new 2015 pickup truck. Garrett Keene (Sales) and Angel Gammons (Management) did a phenomenal job in taking care of everything and making sure our experience with them was top notch. Everybody there was very friendly and accommodating. We would highly recommend Ted Britt to our family and friends.

krishna548

27 de may. de 2015

I'm not sure I've ever had a car lease experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. I would recommend my friends to go buy cars. Overall a good experience in car industry. Sales person Anthony is very good and rest of the work I may not be happy but can't complain about it.

Cbass

26 de may. de 2015

Found a truck on autotrader , went to test drive it and liked it . Anthony and Angel worked with me and got the deal done where I needed it , Rico took care of financing, it was a good place to buy from

ginmin44

20 de may. de 2015

I'm not sure I've ever had a car buying experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. Jason went out of his way to accommodate my every request. I wouldn't hesitate to purchase another car from this dealership!

Sherman S.

16 de may. de 2015

We searched the website and called to schedule an appointment with Corey. When we arrived Corey was so cool and had two SUVs waiting for us to test. Since we were from MD and didn't know the area he suggested a route where we could have a good test drive. Corey was awesome. While we were there he received another trade in and made arrangements for the vehicle to be cleaned ASAP so that we could drive it.He worked with our budget and did not once try to force our decision. In the end we went with the newer SUV that was just traded in.Corey ensured all of our questions were answered and when we took the SUV back in to be serviced EVERYTHING he promised was delivered. My wife and I would definitely make the drive from MD again based on the customer service from Corey...he stands by his word and delivers on his promises!! We have recommended Corey and Ted Britt to a few friends already!Thank you Corey and Ted Britt!

davthmsjr

13 de may. de 2015

Most efficient and courtesy team that I have ever done business with. From the initial phone call to the finalizing of the registration, Corey and his team took care of me and my family. Never did we feel as if we were being cheated or ripped off. Corey provided a gargantuan amount of useful information and insight to help ease the process. I appreciate the team for not sounding like a bunch of robots who were thirsty to make a sale.A+ Service

David Thomas - Howard Alum '15

13 de may. de 2015

Most efficient and courtesy team that I have ever done business with. From the initial phone call to the finalizing of the registration, Corey and his team took care of me and my family. Never did we feel as if we were being cheated or ripped off. Corey provided a gargantuan amount of useful information and insight to help ease the process. I appreciate the team for not sounding like a bunch of robots who were thirsty to make a sale. A+ Service

iPodGal

13 de may. de 2015

I brought my 2005 Saturn VUE in. It's had some issues recently and I have gone to various places. One is a great car fix it shop (near my home). One is out of town in Myrtle Beach. One is off highway 95 South because my car broke down there & I had to get off the road & somewhere to fix it quickly. The one is Myrtle Beach was a Chevrolet Dealer. And so is Ted Britt. (duh.) I have to say at both of the Chevrolet Dealers, I was very happy with the service reps, the people I talked to about the issues, the mechanics, the parts, the cost, everything. At Ted Britt, specifically, they fixed something I have complained about for years. For Years. I am not joking. I kept saying, "I think it's the rotor, I think it's the rotor, I think it's the rotor, maybe the brake pads....." Well, I got all confused when place after place basically laughed at me and fixed other things. Then my husband drove my car. He was shocked at how horrible it was. And was starting to scare me that we had to buy a new car! (I love my Saturn VUE and I do not want to have another car for at least 10 more years!) Anyway, so we came to Ted Britt, and at this point I was now convinced it was a torque converter / recall issue. I was absolutely convinced. I had read online blah blah blah. They drove it for at least 6 hours trying to replicate my problem. They diagnosed and re-diagnosed my engine / torque issue. And assured me it's working fine. Finally, they came back and said, "it's a rotor issue." Now, I balked at first. I had been told for so long that I was the idiot who didn't know diddly squat about my own car (I am more car saavy than most car mechnics think a blonde gal should be; I figured very early on that I had to be so no one could pull one over on me.) And I argued a bit with my husband who reported the news to me. "No - it couldn't be a rotor issue!! All those other places said it's not! It's got to be the torque converter!!" Well, they assured me it wasn't, and I decided to trust and my husband was fine with the bill. So I took a chance. And low and behold, they gave me a new rotor, brake pads, and 4 new tires (it needed those too). You know what? My car acts like it's brand new. I am not joking. It's like a brand new car. I want to give a shout out to Gabe. What a guy! Friendly, smart, patient. I asked him a bunch of questions. And he was so patient with me. He explained it until I understood it. And I want to give a shout out to Ricardo. (I hope I spelled his name wrong.) What a guy. He drove me home the day I dropped off my car. In solid traffic the whole way to my house. No complaints. Chipper cheerful guy. Very kind. And he picked me up at my mom's house when the car was ready. We had a nice chat and some good laughs on the way back to the dealer. After I paid for the car, Ricardo went around back and then drove it up to me. He even had on the Spanish radio station for me. There is another guy there who works side by side with Gabe but I am sorry to say I have forgotten his name already. He was great too. I talked to him the first go round - told him what I knew by pointing my finger and identifying things, then he explained another thing I have asked dealer and car fix it places over and over and gotten basically laughed at or ignored or told, "that's not important." Well, it is to me. It's my car. I want to know what those parts are and what they do. This is how I learn about cars. He explained a part of the brake housing to me and why it looked the way it looks. Thank you!! Now I know why it looks that way! This was important to me. He was so patient and thoughtful and smart and helpful. Once upon a time, this was a Saturn Dealer, and I got all confused when Saturn closed their doors after I bought my first Saturn (this car!!) ..... and didn't know where to go with my car. You know what? I know now. When I have car issues and I am home, I will be taking my car to Ted Britt Chevrolet. Oil changes, brake pads, inspections, anyt

iPodGal

12 de may. de 2015

I brought my 2005 Saturn VUE in. It's had some issues recently and I have gone to various places. One is a great car fix it shop (near my home). One is out of town in Myrtle Beach. One is off highway 95 South because my car broke down there & I had to get off the road & somewhere to fix it quickly.The one is Myrtle Beach was a Chevrolet Dealer. And so is Ted Britt. (duh.) I have to say at both of the Chevrolet Dealers, I was very happy with the service reps, the people I talked to about the issues, the mechanics, the parts, the cost, everything.At Ted Britt, specifically, they fixed something I have complained about for years. For Years. I am not joking. I kept saying, "I think it's the rotor, I think it's the rotor, I think it's the rotor, maybe the brake pads....." Well, I got all confused when place after place basically laughed at me and fixed other things.Then my husband drove my car. He was shocked at how horrible it was. And was starting to scare me that we had to buy a new car! (I love my Saturn VUE and I do not want to have another car for at least 10 more years!)Anyway, so we came to Ted Britt, and at this point I was now convinced it was a torque converter / recall issue. I was absolutely convinced. I had read online blah blah blah. They drove it for at least 6 hours trying to replicate my problem. They diagnosed and re-diagnosed my engine / torque issue. And assured me it's working fine. Finally, they came back and said, "it's a rotor issue." Now, I balked at first. I had been told for so long that I was the idiot who didn't know diddly squat about my own car (I am more car saavy than most car mechnics think a blonde gal should be; I figured very early on that I had to be so no one could pull one over on me.) And I argued a bit with my husband who reported the news to me. "No - it couldn't be a rotor issue!! All those other places said it's not! It's got to be the torque converter!!"Well, they assured me it wasn't, and I decided to trust and my husband was fine with the bill. So I took a chance. And low and behold, they gave me a new rotor, brake pads, and 4 new tires (it needed those too). You know what? My car acts like it's brand new. I am not joking. It's like a brand new car. I want to give a shout out to Gabe. What a guy! Friendly, smart, patient. I asked him a bunch of questions. And he was so patient with me. He explained it until I understood it. And I want to give a shout out to Ricardo. (I hope I spelled his name wrong.) What a guy. He drove me home the day I dropped off my car. In solid traffic the whole way to my house. No complaints. Chipper cheerful guy. Very kind. And he picked me up at my mom's house when the car was ready. We had a nice chat and some good laughs on the way back to the dealer. After I paid for the car, Ricardo went around back and then drove it up to me. He even had on the Spanish radio station for me. There is another guy there who works side by side with Gabe but I am sorry to say I have forgotten his name already. He was great too. I talked to him the first go round - told him what I knew by pointing my finger and identifying things, then he explained another thing I have asked dealer and car fix it places over and over and gotten basically laughed at or ignored or told, "that's not important." Well, it is to me. It's my car. I want to know what those parts are and what they do. This is how I learn about cars. He explained a part of the brake housing to me and why it looked the way it looks. Thank you!! Now I know why it looks that way! This was important to me. He was so patient and thoughtful and smart and helpful. Once upon a time, this was a Saturn Dealer, and I got all confused when Saturn closed their doors after I bought my first Saturn (this car!!) ..... and didn't know where to go with my car. You know what? I know now. When I have car issues and I am home, I will be taking my car to Ted Britt Chevrolet. Oil changes, brake pads, inspections, anything. I will be going here. I thought I had found a place and gave it high marks on Yelp and everywhere else, but I will be going to Ted Britt for my Saturn issues.

cbazow

5 de may. de 2015

Great experience. No one was too "salesy". I was helped by multiple people all working together to make my experience truly enjoyable! I definitely recommend this dealership.

chosincsm07

5 de may. de 2015

I was recommended to take my vehicle to the Sterling location due to recommendations I had received from several close friends...they had all highlighted the professionalism of the staff, the fairness that they received with vehicle maintenance/repairs and the courtesy that all had received. I can honestly say that this is the top dealership I have ever dealt with, I am in the military and have been for 29 years, I have been all over our country; in my estimation and from my experiences I place this as the number 1 dealership I have ever interacted with. I specifically dealt on several occasions with Carlos Candia, he was extremely professional, was more than courteous and most importantly, represented your organization extremely well. I even had the pleasure of interacting with one of the vehicle technicians, his name was Adam, again, another first rate professional. Whatever you are doing for your professional development/leadership training, keep it up, it works...I would strongly recommend your organization to anyone, thank you for being the professionals that you are, it is very noticeable that you make customer care, courtesy and fairness a priority.

chosincsm07

5 de may. de 2015

I was recommended to take my vehicle to the Sterling location due to recommendations I had received from several close friends...they had all highlighted the professionalism of the staff, the fairness that they received with vehicle maintenance/repairs and the courtesy that all had received. I can honestly say that this is the top dealership I have ever dealt with, I am in the military and have been for 29 years, I have been all over our country; in my estimation and from my experiences I place this as the number 1 dealership I have ever interacted with. I specifically dealt on several occasions with Carlos Candia, he was extremely professional, was more than courteous and most importantly, represented your organization extremely well. I even had the pleasure of interacting with one of the vehicle technicians, his name was Adam, again, another first rate professional. Whatever you are doing for your professional development/leadership training, keep it up, it works...I would strongly recommend your organization to anyone, thank you for being the professionals that you are, it is very noticeable that you make customer care, courtesy and fairness a priority.

jose.velez

2 de may. de 2015

The service is always professional. Oskar 'Dino' Muller was very helpful and provided many options and solutions to help me with my car needs. He made it easy for me to decide on what was right for my car and my needs to get them done. Always satisfied with the service and patience and knowledge from the team.

killreid

28 de abr. de 2015

My experience with Derrick, Angel and Donald was superb. They were professional, knowledgeable and courteous. I would recommend them to everyone. Great job guys and God bless!

sksscott

18 de abr. de 2015

Attentive but not pushy. Our numbers for the new truck and our trade were not far apart to begin with and negotiations took all of about 10 minutes to get what we were looking for. Left feeling we got a very fair deal. James Nystrom was very helpful in locating a vehicle that matched our wants. Once we made the decision, James diligently made sure everything was in order. Veda Simpson was very nice in presenting some optional items. Her honesty and straightforwardness got us exactly what we needed; nothing more, nothing less. Omar Hernandez was also very upfront with which warranty packages presented the best value and how we could piece together coverage to fit our needs. The truck arrived clean and with a full tank of gas. James carefully reviewed the use of all the features and made sure we had no unanswered questions. All in all, we are confident in having received a good deal from Ted Britt Chevrolet and have no buyer's remorse whatsoever.

SRE

14 de abr. de 2015

This is my first time purchasing a vehicle on my own and I was a bit nervous trying to find the right vehicle to fit my lifestyle/needs/budget but Anthony Saunders made the entire process enjoyable. He answered my numerous questions (and repeated when I had forgotten), went over the features of a few different vehicles with me, made helpful suggestions and offered things to consider before making my final choice all while maintaining a "no pressure attitude". Angel Gammons and Donald Kim made the financing end of things run flawlessly. I will definitely shop Ted Britt again, as well as recommend working with Anthony Saunders to family and friends!

SRE

13 de abr. de 2015

This is my first time purchasing a vehicle on my own and I was a bit nervous trying to find the right vehicle to fit my lifestyle/needs/budget but Anthony Saunders made the entire process enjoyable. He answered my numerous questions (and repeated when I had forgotten), went over the features of a few different vehicles with me, made helpful suggestions and offered things to consider before making my final choice all while maintaining a "no pressure attitude". Angel Gammons and Donald Kim made the financing end of things run flawlessly. I will definitely shop Ted Britt again, as well as recommend working with Anthony Saunders to family and friends!

blink182

12 de abr. de 2015

Took my car for an oil change charged me 42.00 for just LABOR I provided the oil and filter,then they tell me I need a battery and want 397.00 for a battery!!!! Be Leary when getting routine services they are not the good dealer they used to be.Was not the service persons fault this comes from management

Terry Presmont

10 de abr. de 2015

Anthony, Angel and Omar were fantastic! Unlike most car salesmen who are pushy, aggressive and obnoxious, Anthony's laid back demeanor made the new car buying process simple, easy and painless. He was patient, kind and understanding throughout the entire process. Angel was an angel as he shopped my loan to find the best deal for me. I purchased my 2010 HHR from Sterling Chevrolet five years ago and Omar, the finance manager, was still around five years later, just in a different role now that the dealership is owned by Ted Britt. The entire team was phenomenal and made the overall experience perfect for me. I am now driving a beautiful, spanking brand new silver 2015 Equinox, my dream car. I wanted a new car but I was afraid of the entire new car buying process. Anthony, Angel and Omar made it easy for me. I am so happy! You rock, Ted Britt Chevrolet and you have a winning team. Thank you so much.

Sam

3 de abr. de 2015

Anthony went over and beyond in regards to customer service from start to finish. He was patient with all of our questions and inquiries and made sure that we were well informed and comfortable with our choice. It was a pleasure working with him and we definitely recommend Ted Britt Chevrolet because of Anthony Saunders and his team. Thank you for a great experience.

lucas

2 de abr. de 2015

I had already reviewed this dealer very highly for their patience and understanding when I bought two used cars from them last october. However, with one of the two cars repeatedly flat tired, and after finding that the tires that were on the car were crappy, not of a size fitting for the car and not even of the same size all four, I got myself back on this website to tell my disappointment... Of course one could say that the car was not so expensive but seriously, tires that not fit and not of the same size !

FIXMYCAR

1 de abr. de 2015

I'm seeking satisfaction from Ted Britt because after they allegedly fixed my car on 2-19-15, I had to take it to Pohanka Honda because the problem was getting worse. My insurance won't cover what Ted Britt did and MR. DINO MUELLER - service consultant Ted Britt - Sterling, Va. won't return my calls.

Gaz

30 de mar. de 2015

I was unfamiliar with the process for buying or leasing a car in the US with all its pitfalls, the team at Ted Britt couldn't do enough to help me navigate my way around and helped me with the car, the finance package, licensing and registration. The service was outstanding from start to finish. Thanks to Mas Hill, Donald Kim and Chris Hahn. We'll definitely be back!

Gaz Ashburn

30 de mar. de 2015

I was unfamiliar with the process for buying or leasing a car in the US with all its pitfalls, the team at Ted Britt couldn't do enough to help me navigate my way around and helped me with the car, the finance package, licensing and registration. The service was outstanding from start to finish. Thanks to Mas Hill, Donald Kim and Chris Hahn. We'll definitely be back!

Bernie D

26 de mar. de 2015

I want to personally thank and appreciate the folks in the Pre-Owned Sales department; in particular, Tommy Dorsey and Jennifer Carrel. Having sold cars, I can tell you that these two are two of the best sales people I've ever been around. They truly understand the value of customer service by actually serving the customer, rather than treating them like a number (or an "up" to be converted). I purchased a 2014 Subaru from them and needed to trade in my 2009 VW. Tommy and Jennifer worked tirelessly, through the late night, to hammer out a reasonable deal for me. All wasn't perfect with the car though. When I drove the car off the lot, I had noticed some tire noise that hadn't dissipated after a week of driving. Tommy and Jennifer arranged for the car to be looked at under the TB4L program -- extended not to just new cars, but their pre-owned cars as well. Upon determining that there was indeed an issue with the tires, Tommy and Jennifer went above and beyond AGAIN, by reimbursing me the purchase for replacement tires! Who does that? I also have to make special commendation of the Service Department, in particular, Dino Muller. When I brought the car in to inspect the issue, his well-mannered, polite and knowledgeable disposition made the entire process a pleasure. How many places can you say that about? Ted Britt Chevrolet in Chantilly has an extremely warm, cooperative and servicing staff. I would HIGHLY recommend going there for you next car purchase, finance and service! Thank you, Ted Britt Chevrolet for making my first pre-owned car purchase a pleasant experience! May more business come your way!

Robert

23 de mar. de 2015

Anthony, was a big help ensuring I got the vehicle I was looking for. In fact when they didn't have it at the dealership they went outside the state to bring it in for me to look at. Thanks for everything.

Neil & Karen

21 de mar. de 2015

We purchased a 2015 Suburban and had a great experience with Ted Britt Chevrolet. Anthony Saunders and Garrett Keene were very helpful with getting the right car for us and making sure all of the features we were looking for were included. They kept us informed every step of the way and made us feel comfortable with the process. We had a great experience with Donald KIm, who got us a better financing rate than we had already arranged with a bank. Donald explained all of the details and was pleasant to work with. After our car was ready, Garrett and James Nystrom took the time to show us how all the features worked and answer all of our questions. We would highly recommend Ted Britt Chevrolet!

Jamie

20 de mar. de 2015

Anthony was so fantastic to work with. We first met him in November when looking at the traverse for my husband. We really weren't sure what we wanted and Anthony was so great at showing us our options and answering questions, he's incredibly knowledgable of all the vehicles. Anthony was very understanding when we said we needed time to think about our decisions and said he'd be there when we were ready. We finally made our decision two weeks ago, I contacted Anthony and said we wanted to trade in my Tahoe for the suburban and would be in on a Wednesday. Anthony met us there even though it was his day off! He was very respectful of our time, and went to work immediately to get us a super fair trade in deal and we left super happy in our new car!

Tink37

10 de mar. de 2015

I'm 45 years old and I've purchased many cars in my day. This bye far is the quickest and most professional experience that I've had purchasing any vehicle. GREAT JOB TO THE TED BRITT TEAM. You have my service for life. Thanks Andre

themullins

5 de mar. de 2015

Omar Hernandez is possibly one of the most genuine people I've ever met. He is the greatest. I wish there were more like him. He is a peach to work with.

Leesburg Buyer

2 de mar. de 2015

I purchased a truck from Anthony on Saturday 2/28/2015. It was a great and totally painless experience. Anthony went straight to trying to make the best deal. He was considerate of my time and what I was looking for. Complliments to Angel the manager and Donald in finance as well. All of them worked to get me everything that I was looking for at a great price. I highly recommend dealing with them.

Leesburg Buyer

2 de mar. de 2015

I purchased a truck from Anthony on Saturday 2/28/2015. It was a great and totally painless experience. Anthony went straight to trying to make the best deal. He was considerate of my time and what I was looking for. Complliments to Angel the manager and Donald in finance as well. All of them worked to get me everything that I was looking for at a great price. I highly recommend dealing with them.

NewTahoe

1 de mar. de 2015

While searching the internet for a used 2015 Tahoe, I found a brand new Tahoe at Ted Britt at a fantastic price! I called the general number and was put through to Spencer... I'm really glad I was. Spencer has to be the most customer service friendly sales person I have ever met - and I've met a lot of them. Spencer went above and beyond to ensure I had a great buying experience. If you're looking for a sales person, don't call the general number like I did, simply call Spencer and you'll be in good hands! Thanks again, Spencer!

Camaro2015

26 de feb. de 2015

I purchased a 2015 Camaro and received an excellent price out the door. The Salesperson, Anthony Saunders was very laid back, not pushy and very accommodating. Angel, the Sales Mgr., made what I thought was an impossible numbers deal, happen. I did use my GM Card rebate points which had been rounded up by GM for this promotion as well as the standard rebate on the vehicle and the GM loyalty rebate for owning a 1999 or newer GM vehicle which all contributed to making this deal happen...without them, I would not have made the purchase as that accounted for $3250 of the price and let's face it, this car is a want not a need vehicle! Donald, the Finance Mgr, rocked! Very easy going and had a good time talking cars while processing my deal which went quick! Dealership could improve on being more competitive/aggressive on valuing trades and product knowledge. Overall, one of the best purchase experiences I've had. Hopefully, after the sale customer service is as good!

Steve

20 de feb. de 2015

My Toyota was dying, blown head gasket, soda can of antifreeze a day needed, no heat. Earlier bought 2 Saturns from Hook at Saturn of Fairfax (Chris Thomas there and now here also a great team player). Gave me a great deal on the Saturn trade in last year here at the Britt. He was now put on the look out for replacement for my Toyota, and Michele (on the internet team) called and told my daughter who answered that they found the car. My daughter told me near the end of the day and I called right away. Michele and Angel stayed in contact to get me there. I decided on the second school snow day this week that I was on my way there. I saw the car and said OK. "Don't you want to test drive it?" "Nope Hook, I'll take it" (these guys are great, I knew it's good-then Donald got a great loan, less than I requested per month. And when I drove it home, I knew I found a great deal and a great team, led by (an) Angel!

Torri1118

18 de feb. de 2015

I was thoroughly impressed with the level of customer service I received at Ted Britt Chevrolet in Sterling, VA. The team really made my car buying experience easy and fun. Check them out!!!

DDTom1

17 de feb. de 2015

On the night of Friday 6 Feb. 2015 after taking wife out for her birthday all heck broke out with my 2007 Saturn Outlook. Smoke coming from under the hood and all of the idiot lights coming on. Didn't know what to think. Managed to drive into Our Lady of Hope Catholic Church parking lot and called AAA. Forgot that I have On-Star. Tow truck driver was there pretty quick and although Va. Tire & Auto was less than 150 yds from me I chose to have the vehicle to be towed to Ted Britt Chevrolet. Saturday morning Chris Thomas called me and told me that he had the vehicle in the shop and wanted to get and okay to repair which was water pump failure and the cost was $1,100 (mostly labor). He asked me do I have an extended warranty on the vehicle and the answer was no. However, ultimately I remembered that GM extended the warranty on the water pump (received a letter from GM in June 2013 on the issue) on the Saturn, Encore & Acadia for 10 years or 120K which ever 1st. Chris called GM and they said they would cover the cost. Chris is the last of the Saturn Service Reps and has been great at solving problems and getting things done. This is also a reflection of Ted Britt Chevrolet and it's staff. Thanks Chris for taking care of the problem. Oh yes the vehicle was ready the following Monday. I have had this vehicle since Feb. 2008 and it has only been serviced by Saturn, Sterling Chevrolet and Ted Britt Chevrolet, but the best has been Ted Britt.

RADCO

16 de feb. de 2015

I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has won my business.

Diana Witek

16 de feb. de 2015

Very happy with our trade and purchase experience at Ted Britt Chevrolet. Our sales consultant James Nystrom is a true professional, a pleasure to work with. We first communicated via email and phone and made an initial trip just for a test drive. James respected how we wanted to proceed with this and didn't pressure us to deal before we were ready. He and his manager Angel worked with us to meet the financial goals we had in mind for the transaction, we felt we received a fair deal that worked for us. Donald Kim was also great.... we already had an approved loan from our credit union that I didn't feel he could beat, but he did! So that also worked out well for us. Overall we are very happy with Ted Britt Chevrolet and will likely be visiting them in a few years when we are ready to replace our Chevy Malibu.

Silverado

16 de feb. de 2015

Tom was very kind when working with us and helped us to get a great deal on our new truck. He was very knowledge able about the process and was able to answer all of our questions.

RADCO

16 de feb. de 2015

I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has won my business.

jdwitek

16 de feb. de 2015

Very happy with our trade and purchase experience at Ted Britt Chevrolet. Our sales consultant James Nystrom is a true professional, a pleasure to work with. We first communicated via email and phone and made an initial trip just for a test drive. James respected how we wanted to proceed with this and didn't pressure us to deal before we were ready. He and his manager Angel worked with us to meet the financial goals we had in mind for the transaction, we felt we received a fair deal that worked for us. Donald Kim was also great.... we already had an approved loan from our credit union that I didn't feel he could beat, but he did! So that also worked out well for us. Overall we are very happy with Ted Britt Chevrolet and will likely be visiting them in a few years when we are ready to replace our Chevy Malibu.

bikboggess

10 de feb. de 2015

I knew Angel Gammons from when I purchased my last vehicle, he was great at finding exactly what i wanted then, still great now. Angel was my sales manager, James Nystrom was my salesperson. He helped me figure out exactly what I wanted, and retained a great attitude even when my daughter started throwing a huge fit. Donald Kim rounded out our great experience during the finance part, he explained all of the warranties and helped us figure out the ones that would best suit our needs. I cannot recommend these gentlemen highly enough.

bikboggess

10 de feb. de 2015

I knew Angel Gammons from when I purchased my last vehicle, he was great at finding exactly what i wanted then, still great now. Angel was my sales manager, James Nystrom was my salesperson. He helped me figure out exactly what I wanted, and retained a great attitude even when my daughter started throwing a huge fit. Donald Kim rounded out our great experience during the finance part, he explained all of the warranties and helped us figure out the ones that would best suit our needs. I cannot recommend these gentlemen highly enough.

drp

9 de feb. de 2015

From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that every question I had was answered. This was not the first Chevy dealership I visited to buy this vehicle, but it was the last! The salesman Mas was very professional, courteous and honest. I highly recommend this dealership over all the others I visited in the area. Thanks!

missva2010

9 de feb. de 2015

We had an excellent experience purchasing a Chevy Avalon yesterday at the Ted Britt Sterling Dealership. Tom Sheilds was our salesperson and was incredible! He was very honest and truly genuine! Thank you Tom and thank you Tom Britt Chevrolet for hiring him! :-)

dave

9 de feb. de 2015

From the moment I walked on the lot, the staff was there to see that my every need was met. There was NO pressure to buy and they made sure that every question I had was answered. This was not the first Chevy dealership I visited to buy this vehicle, but it was the last! The salesman Mas was very professional, courteous and honest. I highly recommend this dealership over all the others I visited in the area. Thanks!

seanrkeefe

7 de feb. de 2015

I worked with Anthony in Sales, Angel in Management and Omar in Finance and all of these gentlemen were exceptional to work with. They worked well together as a very formidable sales team. I like to do most of my research, negotiations via the internet. Throughout the negotiation, they were all very patient and helpful. No mater the deal from other dealerships, this Sales Team was able to beat all other deals. Always looking to save me money... I had a great finance rate through USAA, but Omar found me an even better rate. I encourage anyone looking to buy a Chevy to give these gentleman a chance. You will not be dissatisfied.

EJT

3 de feb. de 2015

James and Omar were great. James even came in on his day off to help me with picking up my car. I would Highly recommend these guys!!

shivadrajaram

30 de ene. de 2015

I live just down the street from this dealer and really wanted to give them my business when I was shopping for my 2014 Silverado in November. They had a great selection of trucks with models and features that I wanted. However, in light of my recent experience I cannot recommed this dealer. It had nothing to do with the final price of the truck.Their business practices raised a lot of red flags for the following reasons:I went there with financing in place from my credit union. Also had my Costco and Credit Union supplier discount authorization numbers. According to the Costco auto program, they are supposed to show me the sheet for that particualar VIN and the Costco pricing. The Sales manager refused to show me the details.I also requested a breakdown of the discounts and rebates off the MSRP. Again they refused, trying to add back in the freight when it was already part of the MSRP.I had no choice regarding the spray in bed liner. The sales manager said that 90% of customers wanted it which is why they do it to 90% of their trucks. That dealer installed option is $800. Well, I could go down the street and get a Line-X spray on liner for $500 with a lifetime gaurantee. It is thicker and much better quality.Finally the deal breaker and their most dishonest act was the paperwork. All I needed was a Purchase Order to take to my credit Union to issue the check. Well they wanted me to sign their credit app stating that it was part of the Patriot Act. Thankfully I was aware of this scam. There is no such law that requires you to fill out this document. I was not applying for financing through the dealer.They wanted me to complete this doc so they can run my credit to multiple banks, well I'm not stupid. I don't want 7+ hard inquiries on my credit report when it's not needed.Two days later, I ended up purchasing a 2014 High Country from a competing dealer.Make sure you do your research!!

Brent

27 de ene. de 2015

I had the pleasure to work With Anthony Saunders. It was my first car buying experience in about 20 years. I had been living in major cities and didn't have a car. Anthony was very patient with me and explained the features of the car thoroughly and when I had a question he didn't hesitate to assist me and made sure I understood everything. He even went so far as to tell me that I can call him at any time to ask questions. about the car. I greatly appreciate that and his wonderful assistance. He's extremely nice too and I would definitely do business with him again.

Pappy

26 de ene. de 2015

Great experience at the used car department. It was a low pressure environment and probably the best experience I've had at any dealership. Ali was great to work with - he picked up a vehicle from another Ted Britt dealership and brought it to my house so I could test drive it!

equinoz

24 de ene. de 2015

Bought a 2012 Equinox today and had a pleasurable experience working through the purchase process with Steve Kim, my salesman. He was personable and never pressured the purchase of extras. He completely and clearly explained the how the various service offerings, warranties, etc. worked. Overall, I feel I paid a fair price for the vehicle. And, most importantly, from a customer experience perspective, the end-to-end process was quite efficient compared to other experiences I have had.

Shipug

19 de ene. de 2015

I wouldn't recommend anyone having to deal with Chris. He is not customer oriented or friendly at all. His people skills lack a great deal. One would assume that someone in this type of position would (should) have better manners. It's disappointing that the dealership doesn't recognize this and/or correct it.

RGK

8 de ene. de 2015

Everything went smooth- up front lease (payments paid in advance) was an option I was unaware of- reduces the overall cost of the lease over the length of the term- made all the difference in my decision to purchase.Everyone I dealt with was top notch especially the sales consultant.Thanks.

JMcPike

7 de ene. de 2015

I didn't feel like I was being given the typical BS that women get when they shop for a vehicle. I was treated with respect. I had my loan approved and a new vehicle in one afternoon. I am so relieved to be driving a new car instead of the old truck I had before. Thanks Ted Britt!

RDMurray

5 de ene. de 2015

No problems during periodic maintenance appointment (oil change, tire rotation). Personnel was friendly, efficient. The service was done quickly and effectively while I waited on the vehicle.

hoot

1 de ene. de 2015

I actually had a good time with the sales staff as we went through the delivery process. Everybody at the dealership involved in my purchase seemed to have everything ready, even with the short notice I gave them (next day). There were no surprises. My salesman, Hook Pagnotta, spent many hours with me drooling over the car and explaining everything I needed to know about it from a driving perspective. He obviously knew the car and it's features intimately. At no time was I left waiting around for any unusual length of time during the process. I would most certainly do business with Ted Britt Chevrolet again. And GM.... thank you so much for designing and building a sports car with the level of styling, options and performance that this Z06 brings! I still can't believe you were able to take this car and put it in another class over previous models at this price point.

bm16849

30 de dic. de 2014

Everyone was very pleasant to work with. My only issue is with GM itself before I even drove the car off the lot a part must be replaced which will take 2 or 3 weeks. Everyone at the dealership was very professional.The quality of work I rated 3 to move on

STATARA25

29 de dic. de 2014

WE PURCHASED 2 NEW CARS YESTERDAY. 2015 TRAVERSE LTZ AND 2015 TRAX LTZ. TOM, ANGEL AND DON ARE WONDERFUL TO WORK WITH. WE COULDN'T BE MORE PLEASED. THEY WORKED LATE AS WE WERE THE LAST CUSTOMERS THERE AND THEY WERE POSITIVE AND FRIENDLY THE WHOLE TIME. REALLY PSYCHED ABOUT 'TED BRITT FOR LIFE' FOR THE NEW VEHICLES. DEFINITELY GOING TO TAKE ADVANTAGE OF THAT! OVERALL A GREAT CAR BUYING EXPERIENCE.

Hplinde

21 de dic. de 2014

The whole staff were excellent, especially Tanya and Myriam. It was a very pleasant experience in what could have been a stressful time. They were patient and professional and made my buying experience a pleasure. Also financing was quick and easy with Donald Kim

rowdydog

19 de dic. de 2014

My Experience:My daughter took her 2007 Ion in for the ignition system recall last week. The service department called her back and stated that they had discovered 3 'major' issues with her vehicle...1. Serpentine belt was cracked and frayed, 2. hoses were leaking around radiator, and 3. there were 'significant' leaks where the seals were at the transmission and rear end gear box. they recommended that she get these issues fixed immediately or risk a breakdown. I called the service department and asked that the mechanic call me back so I could determine what the real issues were...never received a return call. This is the reason that I quit using Ted Britt Service in Sterling for ANY maintenance issues at all...the active and very misleading solicitation of repair work for 'significant problems' that are not as critical as described. My daughter's direction was to simple, repair the ignition recall and do nothing else. Obviously, my daughter is a young woman and your service department has a long history with my family of trying to take advantage of women and the uneducated. My wife experienced similar problems several times before after we bought the car (the dealership was a Saturn site at that time). This day and age, your business model should not be one of active solicitation of repair business under those circumstances, but rather a customer first model that encourages repeat business rather than one of alarmist misrepresentations of minor issues. I can understand a check up and advisement of potential issues but that particular service garage (now Ted Britt) lost any business of mine a long time ago. The ONLY reason we went back was for the recall issue. I should mention that the mechanic that I have service all my vehicles had just performed the yearly safety inspection for the state of VA on that 2007 Ion and we had discussed the serpentine belt (as part of the 75K maintenance) not needing replacement yet, but would be checked on subsequent oil changes for wear etc, hence the direction to do nothing but the recall work. I have complained before and obviously nothing has changed despite my hopes that the Ted Britt name might bring some changes to the service organization.

robbyhjake13

14 de dic. de 2014

Went to trade my silverrado in on newer model.My salesman Mas Hill very professional top notch person..He took care of my wife and myself very professionally...And helped us get the best deal I have ever got..And I've been buying vehicles now for thirty years..Between Angel the general manager,Donald Kim and Mas i'll never go anywhere else to buy a truck...Thanks guys Great experience!!!!

Ianna831

12 de dic. de 2014

Anthony was easy going and knowledgable. He got me to the right vehicle for my needs. Angel found me applicable incentives and got me to the right price. Mariyam set me up with the extras I wanted and explained all of the services and details. Donald prepared the paperwork, so the signing process was smooth and easy. Thank you to the whole team at Ted Britt for an excellent customer experience.

My111sons

12 de dic. de 2014

I brought my suburban in for a possible oil consumption issue. I worked with Chris Thomas, after the first level fix it was determined that the bigger, more invasive repair would be my best option. Chris explained what needed to be done (new pistons etc) and how long it would take. The technician Rob also spoke with me which made me understand the repair a bit more. They got me set up with a loaned that would work for my 3 kids and sent me on my way. I was originally told it would take a week but unfortunately thanksgiving fell during that week, which would delay some parts. Chris called me immediately and apologized, not that it was their fault. After the holiday they got the repair done very quickly. The service I received from these guys was the best experience I have ever had. I hope I don't need to see them for a bit other then routine care, but if I do I will not hesitate to go back. Great job.....

Chris H.

12 de dic. de 2014

I brought my suburban in for a possible oil consumption issue. I worked with Chris Thomas, after the first level fix it was determined that the bigger, more invasive repair would be my best option. Chris explained what needed to be done (new pistons etc) and how long it would take. The technician Rob also spoke with me which made me understand the repair a bit more. They got me set up with a loaned that would work for my 3 kids and sent me on my way. I was originally told it would take a week but unfortunately thanksgiving fell during that week, which would delay some parts. Chris called me immediately and apologized, not that it was their fault. After the holiday they got the repair done very quickly. The service I received from these guys was the best experience I have ever had. I hope I don't need to see them for a bit other then routine care, but if I do I will not hesitate to go back. Great job.....

virginia704

11 de dic. de 2014

James was excellent to work with. He even convinced my young adult children, Ruby and Eddie, that he was such a nice guy that they will get a car from him when they are ready to buy. James called me to follow-up to see how we were doing with the new Traverse. This was the most enjoyable experience that I have had buying a car in the last 45 years.Virginia Brown

xiaoyi

9 de dic. de 2014

Tanya White-Deyo and Gohar Ali are good to work with. They even called back to make sure I was ok driving the car. They are friendly and nice.

eddienoh

8 de dic. de 2014

They have a good car with a great price. Personally recommended this dealership when you are trying to buy a chevy. Everyone in the store,they were very nice and kind. Thank you!!!

turkactual

4 de dic. de 2014

Ahmed was a great salesperson to work with; he was not pushy at all and allowed us to take the Subaru to a 3rd party mechanic to have the engine and clutch inspected. (It passed with flying colors). I definitely recommend Ted Britt's used cars!

Afink13

3 de dic. de 2014

Great service. Mas called to make sure I was okay driving the new car. Everyone was very nice.Car was a great price.Thank you!

wonderal

25 de nov. de 2014

Ted Britt was overall great to work with. There were a few hiccups in the process that as a consumer I found frustrating (including have to argue with a sales manager over the price of the car that I had agreed upon after their paper work did not reflect the appropriate price that was negotiated when getting ready to sign the paper work for the car). In spite of that frustration and the fact that I had to deal with multiple sales managers on the price of the car instead of just dealin g with one, Mas was great to work with, helpful, and took the time to answer my questions and ensure I was satisfied with my purchase. I wish the experience with senior management had been better, but Mas helped salvage the experience. I also appreciated the time and patience of finance represenative Donald Kim.

aLBy2015

23 de nov. de 2014

The experienced I had while at this Dealership was fantastic. Everyone I encountered were extremely helpful and courteous. I was initially contacted by Mr Vernon Crocker and began corresponding back and forth through him, which eventually brought me into the Dealership. On arrival I was introduced to Vernon who then introduced me to Mr Mas Hill. Mas immediately put me at ease as I listened to him while we walked around the sales yard. Any question I asked was answered and explained in terms that were understandable. I couldn't have been more satisfied about the decision I made. Both Mas and Vernon are a credit to Ted Britt Chevrolet.

ngiovanni13

17 de nov. de 2014

Dealership was great to deal with. I was recommended Ted Britt and now I know why. Despite Chevrolet falling behind in their production, the Ted Britt Team did what they could to accommodate

alex.amaya2014

17 de nov. de 2014

Omar helped us from start to finish. We couldn't have asked for a smoother transaction, all of our questions were answered with detail he made us feel like he was on our team. Purchased a 2015 Chevy work truck and will return for more in the future.

Alex A.

17 de nov. de 2014

Omar helped us from start to finish. We couldn't have asked for a smoother transaction, all of our questions were answered with detail he made us feel like he was on our team. Purchased a 2015 Chevy work truck and will return for more in the future.

Ryan Joyce

16 de nov. de 2014

Eddie Castillo was very nice and helped me reach a very square deal on a car I've wanted. There was no need for squirming and clawing - the price was great, the trade-in came at a good value, and the process was painless.Mariyam Mays was very pleasant - she helped go through some of the details and was fun to chat with.Donald Kim handled the finance - very straightforward and helpful. As I live in DC (dealership is in VA), he took some extra time to walk me through the details of navigating registration/insurance/etc. as painless as possible.This was a terrific buying experience and if you're considering buying from Ted Britt Chevrolet in Sterling, know that you'll be taken care of by a great team of very helpful and fair people.

verifob

10 de nov. de 2014

Bought a new van from Ted Britt Chevy on 11/9/2014. One of the best dealership experiences I've had. Spencer Rothermel has to be one of the best salesman I've worked with. Very polite and courteous. Made us feel comfortable at the dealership and made sure all of our concerns and needs were met. We worked our OTD price over the phone and Spencer had our van ready and cleaned when we arrived and all our paper work was in order. All we had to do was double check the numbers and sign. Not to mention the best price I was able to find in this area. I would definitely recommend car buyers to seek our Spencer Rothermel when coming to the dealership. I would definitely work with him again in the future and recommend all potential Chevy buyers to contact Spencer.

psmylie

6 de nov. de 2014

As soon as I pulled into the bay, I was greeted by a smile and a "good morning." Inside, Evan was very professional and courteous during the check-in. The waiting area was extremely comfortable and quiet (except for the other customer on his cell phone the whole time). I appreciate the professionalism and the quality work I get at Ted Britt in Sterling. Thank you.

Mods27

6 de nov. de 2014

I've dealt with over 10 car dealers in my time and this was easily my best experience. Anthony was the most helpful and understanding sales rep that I've ever had an opportunity to work with. At no time did I feel like he was pushing too much or suggesting something my wife and I did not need in our next vehicle. This was the biggest reason why my wife and I made the purchase in about 24 hours from walking in the doors.

OBXfan

6 de nov. de 2014

As soon as I pulled into the bay, I was greeted by a smile and a "good morning." Inside, Evan was very professional and courteous during the check-in. The waiting area was extremely comfortable and quiet (except for the other customer on his cell phone the whole time). I appreciate the professionalism and the quality work I get at Ted Britt in Sterling. Thank you.

LucasTANA

28 de oct. de 2014

We did buy two used car at Ted Britt.Because we are french and for wire reasons, the money took a very long time to be at disposal.All the crew has been nice, efficient and patient about that.I would definitively recomment this dealership !

Lucas

28 de oct. de 2014

We did buy two used car at Ted Britt. Because we are french and for wire reasons, the money took a very long time to be at disposal. All the crew has been nice, efficient and patient about that. I would definitively recomment this dealership !

alioun

26 de oct. de 2014

Jennifer Carrel was very attentive to my car buying needs and was answering questions before I even thought of them. Jennifer made my car buying experience relaxing and fulfilling because I knew all my questions/concerns were answered and I knew I was getting the best deal. To make things even better, Donald Kim was able to get me a lower APR for my loan and make the whole process thorough yet expeditious. Now I understand why Ted Britt has a great reputation!

cgatdgat

25 de oct. de 2014

I would have recommend you and given five stars but the overall experience was bad. I made my appointment online and the customer service was downhill until I got to the shop. I received an email confirming my appointment and then like two days later I got another email saying to expect a call. I never got a call. So I called to confirm my appointment and once I finally got someone on the line I was transferred several times. And then I was forwarded to a voice mail so I hung up. When I got to the shop they didn't have my information for my appointment and I had to give them all my info again and pray that they had all the parts. Thank goodness for Chris. He was nice, understanding and got me out faster then expected! Your service number and online appointment feature suck! The information entered online doesn't transfer to the shop.

Jessyl525

25 de oct. de 2014

I actually bought my car in late July, after my old one had been totaled. This was my first experience buying a brand new car on my own, and I was very happy with it. I had researched some cars online and decided I was interested in the Chevy sonic. I went and spoke to a few other dealerships in the area, but decided to go with Ted Britt Chevy for a few reasons.First, the people I dealt with at Ted Britt were fantastic. Hook Pagnotta was great to work with. He was friendly but not pushy, listened to me and what I wanted, worked with me to find the best car for me, and I felt he was honest. He really seemed to understand how important this was for me and what a big step it was. He took the time to find a car with all of my preferences and then some. When my mom noticed a scratch on the bumper of my car, he made sure that it was taken care of appropriately. Dan in the body shop was also very helpful, and made sure the work was done quickly and professionally. Donald in finance was great to work with too.The only thing I would be aware of is that the prices listed on their website are their VIP pricing, meaning that is the price if you qualify for every discount and rebate they offer (which most people don't) so don't be surprised at the significant difference between the online price and the actual price. That being said, they do offer a lot of discounts and rebates, and even without them, Ted Britt's prices were better than the competition. Ultimately, between some rebates and negotiations, I got a great deal on a great car and I am very happy with my choice, not only in the car, but in using Ted Britt Chevy as my first car buying experience as well. I definitely recommend them to anyone in the market for a car, and specifically a Chevy.

skmoore32

15 de oct. de 2014

Tanya, Andy, Donald and last but not least Mariyam were absolutely wonderful people to deal with at Ted Britt. Each and everyone of them are easy to talk to and fun. With taking all emotions into account with buy a vehicle, these fine for people made my purchase experience stress free and one of a kind!!I recommend, if you are in the market for a new or used vehicle stop in to see what the Ted Britt team can do for you. Best Wishes to all of you!!V/R,Sean Moore

KHANG NGO

12 de oct. de 2014

The people that I worked with, Carlos from internet sales, Hook the salesperson and Omar were all great. Very responsive and always engaged in helping me getting the best deal! Definitely recommend!

Bobby Lawson

10 de oct. de 2014

Had a pleasant experience with friendly and helpful employees while buying my new truck. Hook and Mariyam are amazing and provided me with excellent service.

Chris Harvey

3 de oct. de 2014

I put my Volt in for a battery recall, and not only was the organization around drop off exceptionally easy, but the service work was completed onetime and received a number of phone calls to let me know the progress of the work.When I picked up the car it had been cleaned and was charging, which was a very nice gesture.The car they supplied during the service could have been a bit nicer, it was very basic, but frankly it was kind of fun to drive around in a smaller car for a few days, and I believe they do have a range of cars in their fleet, but you are beholden with what they have available at the time.All in all, exceptionally well organized and helpful. A very professional experience.

Rdbaron1972

29 de sep. de 2014

This is the third dealership I had visited and I wish I had gone there 1st.The entire staff was helpful and very educated on there product. They made every step of buying this vehicle simple and quick as I requested. Thanks so much guys.

fallschurchmartha

27 de sep. de 2014

Chris Thomas has been maintaining my cars for nearly 10 years. He has consistently provided outstanding service, repairs have been made promptly and correctly, he's kept my cars running for many years--all at a great price! It's wonderful to have a trusted service person. I recommend Chris most highly and without reservation. He's great! Well worth the drive even if you don't live nearby!

fallschurchgal

27 de sep. de 2014

Chris Thomas has been maintaining my cars for nearly 10 years. He has consistently provided outstanding service, repairs have been made promptly and correctly, he's kept my cars running for many years--all at a great price! It's wonderful to have a trusted service person. I recommend Chris most highly and without reservation. He's great! Well worth the drive even if you don't live nearby!

Big Punisher

25 de sep. de 2014

Ali Alkahamchi and Maryam Mays were AMAZING!!! I found the car I was looking for, with low no-haggle pricing, and they took very good care of my concerns. Thank you.

HotCh0k0lat

24 de sep. de 2014

What should have been a very stressful experience for me, turned out to be a cake walk :) I had an awesome sales guy his name was Masl. I had been searching for a car for over six weeks and was hopeless by the time I walked into Ted Britt Chevorlet of Sterling's doors. I had very specific requirements: Pre-owned, Sedan, dark color, less than 40k miles on it, power windows, remote start, and hopefully a moon roof. Well, Let me tell you- Mas delivered on every single on of those. I didn't get a sun roof, but thats just because I was so in love with car that he chose, that I didn't even care about the moon roof by the time I drove off. I work in sales myself, so I was really blown away by the excellent customer service, product knowledge, and showmanship, that Mas was able to execute in a short amount of time. I am very picky, and he saw that and worked off my requirements/needsNo questions asked. I didn't have to haggle, and I certainly did not feel like I needed to come back with "a man" to get a fair price. I love my new car!! I went with a Blue Ray Metallic, Brand-spanking-new 2014 Chevy Cruze. I'll certainly be going back there for my next car, and have already referred several friends. :) I'd call there and ask for an appointmentt with Mas. He was awesome!!!

amanor4

24 de sep. de 2014

Andy Britt does not return phone calls, will not follow thru the promises made my telephone or e-mail. My husband and I bought a 2015 Suburban from Ted Britt from Hook Pagnotta on June 6, 2014, after driving 3 months on DEAD temps finally we were able to come to an agreement that Hook and the Finance dept had messed up on the taxes (which we brought to their attention before purchasing and were told numerous by text per Hook & e-mails it was ALL GOOD) agreement was that Any Britt was to eat half the taxes on his company's mistake. We send in our half due on taxes and still on dead temp tags mind you - within 24hrs tag arrive in the mail titled WRONG! And Andy Britt has yet to return phone calls (mail box is full now) and they will not answer our calls! I would NEVER buy from this dealer again, save the headache, tax issues and find a TRUSTWORTHLY dealer. DMV tells us this is tax fraud and dealer must redo the title work is ONLY option.

marie-sterling

20 de sep. de 2014

I made an appt for an oil change, tire rotation and check of other things. I arrived a few minutes early. I asked to be sure they were running close to time as I had another important appt to be at later in the morning. They told me I should be out in plenty of time and I was. Everything was taken care of pretty quickly. Thanks for ensuring I was at my next appt with time to spare.

Deeds

16 de sep. de 2014

I was out recently to buy a used 4WD vehicle and found several in the NoVa area. When I showed up at Ted Britt Chevrolet I was immediately greeted by Ahmed Albadri who brought the car around and made sure I felt comfortable in the area for a test drive. He worked quickly and thoroughly to move the sale to completion and even offered to follow me home as I had no way to get 2 cars back to my house other than taxi. Exceptional customer service, courteous, friendly and knowledgeable about the vehicle I purchased. Would definitely recommend Ahmed again.Would offer one suggestion to the dealership, however. On a Saturday in summer only 2 F+I staff is pretty sad. The wait time for consummation of the sale was an hour.

Clegg

16 de sep. de 2014

Worked with Anthony. Great experience. Got me the price I needed. Very professional. I would definitely go back to Ted Britt and ask for Anthony.

Stephanie Keller

13 de sep. de 2014

I dealt with Jason and Eddie and they were both great and made a great deal for me.. I would love to work with them again!

Elbz121

10 de sep. de 2014

Brent has always been extremely helpful when I need to go in. He can always answer any questions or concerns that I may have. I value and trust his opinion 100%. Very impressed.

iqbalunus

6 de sep. de 2014

Took too much time to check in. Allowed distraction by other customers or other reasons. I do not fully know why, but I have been there before, and this was the longest I time I spent being checked in.

JVining

2 de sep. de 2014

Great car shopping experience! If you looking for a new car stop by Ted Britt of Sterling for very knowledge and courtesy personnel. Great experience

Julie B

2 de sep. de 2014

Ted Britt Chevy in Sterling is a great place to buy a car! Hook is fantastic and you can tell he loves his job and knows his cars! He found me a car that EXCEEDS my wishes for a price that worked! WOW! I'm so impressed! Thank you, Hook and Ted Britt Chevy of Sterling! I love my new car!

jbravin

1 de sep. de 2014

Ted Britt Chevy in Sterling is a great place to buy a car! Hook is fantastic and you can tell he loves his job and knows his cars! He found me a car that EXCEEDS my wishes for a price that worked! WOW! I'm so impressed! Thank you, Hook and Ted Britt Chevy of Sterling! I love my new car!

Mls618

1 de sep. de 2014

Tanya and Maryam were amazing and we would recommend this dealership if you're looking for a new (or new to you??) car! Absolutely wonderful.

John Atkinson Jr

1 de sep. de 2014

My new car purchase was processed quickly with no problems. All my questions and concerns were addressed by knowledgeable and courteous personnel. No sales pressure.

jta

1 de sep. de 2014

My new car purchase was processed quickly with no problems. All my questions and concerns were addressed by knowledgeable and courteous personnel. No sales pressure.

Retiredeq

29 de ago. de 2014

I can only say how disappointed I was when I saw what I wanted on the internet, only to find it sold when I stopped by. When Steve Kim and Corey noticed my disappointment, they went right to work to find what I was looking for. They found something comparable at their other location, close by, and asked me to go with Steve to retrieve it. Then he let me drive it back. After I made my decision, it was off to Mariam. I can't express the whole experience, but we had a great time putting it all together. Then off to Donald Kim. The same service was carried on with him. If you're looking to not be hassled when you're making those hard choices, especially when you're getting ready to make a major purchase, this is a great place to start. No pressure, no hassle and totally professional. Hats off to the whole team.

retiredeq

28 de ago. de 2014

I can only say how disappointed I was when I saw what I wanted on the internet, only to find it sold when I stopped by. When Steve Kim and Corey noticed my disappointment, they went right to work to find what I was looking for. They found something comparable at their other location, close by, and asked me to go with Steve to retrieve it. Then he let me drive it back. After I made my decision, it was off to Mariam. I can't express the whole experience, but we had a great time putting it all together. Then off to Donald Kim. The same service was carried on with him. If you're looking to not be hassled when you're making those hard choices, especially when you're getting ready to make a major purchase, this is a great place to start. No pressure, no hassle and totally professional. Hats off to the whole team.

tbowers1313

25 de ago. de 2014

I really have to say that I was very taken care of by Mas,Dan,& Veda. They made sure that me and my family was completley satisfied while we were there. I bought a Equinox and instead of myself making a life debt they helped find a way to get eveything I wanted in the car and have reasonable payments. I really appreciate all of their hardwork.

ichops

24 de ago. de 2014

This was my first experience with Ted Britt Chevy and it was a great one. I had come in a couple months ago to look at the new Cruze and decided not to buy at that time. However, Hook Pagnotta was awesome and gave me no pressure. I decided I wanted to deal with him again yesterday when I finally purchased my new Cruze. Everyone else I dealed with yesterday from service to finance was also a pleasure to work with! Overall, I am very happy with my experience and car! Thanks guys!

kigreene

23 de ago. de 2014

I had my 2001 Corvette since the beginning and Ted Britt Chevy is the only place I let service my baby. Eddie Jappell continues to treat my car as if it were his own, thanks Eddie! 113,000 miles and counting.

mmw7

15 de ago. de 2014

The process of buying the new car was fantastic. The process was well set out; everything moved very efficiently; all options were explained; and there was no pressure. It was a very good experience.

richguy6565

15 de ago. de 2014

I went on to the Ted Britt Chevy website. I found a Cruze I would like to purchase so I asked there online chat specialist for an out the door price. In the fashion of a shady lot in a run down building she refused to tell me what the vehicle I liked would cost me. I offered to come to purchase the vehicle today and was given more stalling answers. It seemed the whole point was to get my information so that they could inundate my phone, text inbox, voicemail, and E-Mail with attempts at communication. I have never been treated more unprofessionally. On a positive note though there are still good car dealerships for Chevy. Jerry's Chevrolet gave me an "Out The Door Price" within minutes of our first contact. Am on my way there now to do business. To whoever I was talking to on "Instant Chat", good luck in your career. I see it going nowhere if you can't answer a simple question like the cost of the product to the consumer.

jbravin

14 de ago. de 2014

I use Ted Britt for all of my maintenance. Just recently I was hit with a major repair that was going to cost me thousands of dollars. Chris in Service went above and beyond in easing my stress levels and keeping me calm and also by suggesting ways to save me money. In the end, he was able to convince General Motors to pay a majority of my repairs. I never would have thought of contacting them and the fact that he made the suggestions AND called them also made me so happy. I was able to afford the repairs and get back to my car ASAP! I feel like I'm at home at Ted Britt in Sterling. They are so kind, patient and friendly. I wouldn't go anywhere else!

jbravin

14 de ago. de 2014

I use Ted Britt for all of my maintenance. Just recently I was hit with a major repair that was going to cost me thousands of dollars. Chris in Service went above and beyond in easing my stress levels and keeping me calm and also by suggesting ways to save me money. In the end, he was able to convince General Motors to pay a majority of my repairs. I never would have thought of contacting them and the fact that he made the suggestions AND called them also made me so happy. I was able to afford the repairs and get back to my car ASAP! I feel like I'm at home at Ted Britt in Sterling. They are so kind, patient and friendly. I wouldn't go anywhere else!

nodestik

13 de ago. de 2014

I had a very positive experience with my first new car purchase, thanks to the friendliness and helpfulness of the staff at Ted Britt Chevrolet. Brian Faye, and Mariyam Mays made my first new car purchase change from a bored day with low expectations into a good day that I'll be happy to remember whenever I'm driving my Camaro around.

Dan

13 de ago. de 2014

I had a very positive experience with my first new car purchase, thanks to the friendliness and helpfulness of the staff at Ted Britt Chevrolet. Brian Faye, and Mariyam Mays made my first new car purchase change from a bored day with low expectations into a good day that I'll be happy to remember whenever I'm driving my Camaro around.

Allen from Leesburg

8 de ago. de 2014

If you're like me, you get anxious when you go to car dealerships. The pressure, the guilt, the feeling afterwards like you've made a big mistake. I was so preoccupied with these feelings that it wasn't until a couple days afterwards when I realized: wow - that was actually a pleasure! Steve Kim and Corey Pardue were completely professional, very knowledgeable, and went the extra mile to make the experience as easy and enjoyable as I've ever experienced. The customer service rep, Mariyam Mays, was quick, to the point, and covered everything and answered my questions. The business office staff were outstanding (Joe Mungo and Donald Kim) - very helpful, and again - pressure free. And, of course, the truck is extremely nice and the price was right - no regrets. I'm actually looking forward to my next car buying experience with these folks - definitely recommend!

hownowbrownal

7 de ago. de 2014

If you're like me, you get anxious when you go to car dealerships. The pressure, the guilt, the feeling afterwards like you've made a big mistake. I was so preoccupied with these feelings that it wasn't until a couple days afterwards when I realized: wow - that was actually a pleasure! Steve Kim and Corey Pardue were completely professional, very knowledgeable, and went the extra mile to make the experience as easy and enjoyable as I've ever experienced. The customer service rep, Mariyam Mays, was quick, to the point, and covered everything and answered my questions. The business office staff were outstanding (Joe Mungo and Donald Kim) - very helpful, and again - pressure free. And, of course, the truck is extremely nice and the price was right - no regrets. I'm actually looking forward to my next car buying experience with these folks - definitely recommend!

flex124

29 de jul. de 2014

We found DMV gave us some wrong information when we moved here and it branded the Title of the truck we were trading in. Anthony and Chris told us how to fix it and if DMV would not fix it where to take it to trade it in. The did not pressure us at all to by a new call and the worked to get the payments in are price range. I would highly recommend them to who ever wants to buy a car. Donald in Finance made sure we got the best rate we could before we left.

R.Ffletcher

29 de jul. de 2014

We found DMV gave us some wrong information when we moved here and it branded the Title of the truck we were trading in. Anthony and Chris told us how to fix it and if DMV would not fix it where to take it to trade it in. The did not pressure us at all to by a new call and the worked to get the payments in are price range. I would highly recommend them to who ever wants to buy a car. Donald in Finance made sure we got the best rate we could before we left.

tds2264

28 de jul. de 2014

We had a great experience purchasing our new 2015 Tahoe. No high pressure tactics from Mas, courteous staff, stayed late for us to make the deal work. We would definitely purchase from this or another Britt store.

alexis.lewis.148

26 de jul. de 2014

They helped get the price into a range that I could afford especially being fresh out of college. Service was spectacular! I love my car!

chrise04

26 de jul. de 2014

Dan, is customer focused and his integrity is beyond reproach. I trusted him to advise me on preventive maintenance (reguardless of cost)that would allow me optimal performance out of my vehicle. Thank you for the best experience and i look forward to future business.

aimee1evans

25 de jul. de 2014

Great staff to work with....pleasant experience overall! Ahmed Albadri was amazing to work with and went above and beyond to make our purchase happen!

wyatt1124

21 de jul. de 2014

This is my third car purchased from Ted Britt Chevrolet. There were no high pressure sales tactics and the purchase was effortless. I would not buy another Chevrolet from any other Dealership. They are the BEST!

microlady

21 de jul. de 2014

I have to admit that I hate the process of buying & looking for a vehicle due to past experiences.However Tanya & Jim (Finance) made buying this truck the easiest and best experience I have ever.Their courtesy, no pressure attitude , and commitment to great customer service made me feel that my business was appreciated and wanted at Ted Britt. The time that the transaction took was one of the shortest i ever experienced as well. This is wonderful when a sales/service organization is also respectful of your personal time, especially on a holiday when purchasing a vehicle. Tanya and I discussed my vehicle needs and she helped me to choose a vehicle that worked best for my growing family. I have no reservation when recommending Ted Britt Chevrolet & Tanya to family, friends and colleagues when they are looking to purchase their next vehicle. It was a great and stress free experience.

mrdigital22

14 de jul. de 2014

I had my first experience buying a vehicle and Chris Hahn assisted me from start to finish and it was a phenomenal experience! I highly recommend this dealership because of Chris and his team. Thank you Ted Britt!

kafrost123

14 de jul. de 2014

We had a great experience with everyone we met at Ted Britt Chevrolet. When we walked in, we were greeted immediately by Mas Hill. We knew we were interested in the Impala LTZ, and after discussing options we wanted, Mas got us set up for a test drive. Mas and Andy Britt worked with us on the pricing - which turned out to be a very pleasant negotiation. It was a little busy that day, so we did have to wait a little for all the paperwork to be completed, but throughout the time we waited, Mas, Andy, Veda and Donald kept us informed. We love the car, had a great experience, and would definitely go back to Mas and Ted Britt Chevrolet to buy again.

KT

14 de jul. de 2014

We had a great experience with everyone we met at Ted Britt Chevrolet. When we walked in, we were greeted immediately by Mas Hill. We knew we were interested in the Impala LTZ, and after discussing options we wanted, Mas got us set up for a test drive. Mas and Andy Britt worked with us on the pricing - which turned out to be a very pleasant negotiation. It was a little busy that day, so we did have to wait a little for all the paperwork to be completed, but throughout the time we waited, Mas, Andy, Veda and Donald kept us informed. We love the car, had a great experience, and would definitely go back to Mas and Ted Britt Chevrolet to buy again.

xmatrix1612

13 de jul. de 2014

On the behalf of my brother inlaw, sister, and myself, I would like to express my experience at Ted Britt was very relaxing and stress free. Tanya White and Donald Kim provided the and friendly customer service. They invested their time, and focus on addressing my immediate credit issues with a genuine and courteous respect. They were knowledgeable and efficient through the process. Always responding professionally and respectfully. The whole staff encompasses integrity, accountability, and compassion. Tanya and Donald have exceeded my expectations and i look forward to working with them for our future business.

nursecpatterson

10 de jul. de 2014

Great experience, no pressure, and very helpful team! Brian, Andy, and Donald were very welcoming, friendly and professional. I highly recommend them for your next car buying experience.

i_amarntu

8 de jul. de 2014

Ted Britt is right down the street from my job. They really are a GREAT example of what customer service means when you REALLY need it.I was tired of looking and I told them if they gave me a price close to what I was paying now that I would purchase. They did did just thatSo, to make a longer story short: I am very pleased with the whole experience. Especially Tanya, Thank you

familymac

7 de jul. de 2014

Since arriving in Virginia two years ago, we have brought our cars to Ted Britt Chevrolet. Time and again we have been pleased with the Service Department and with the general demeanor of the dealership. When it was time for us to start looking at another car, we did not hesitate to start with Ted Britt. Mas Hill and the staff at Ted Britt were patient, courteous, and seemed to have our best interest at heart. We did not have to look any further. My husband and I will continue to use Ted Britt in the future, whether it is for a new car or any of our servicing needs.

jose.velez

5 de jul. de 2014

Tom Shields and the Ted Britt team, worked so well together and diligently to meet my needs. Polite and friendly service with a great deal!

JamesEvoMRT

5 de jul. de 2014

Glenn and Chris always taske perfect care of me and my vehicles. I dont worry about being taken advantage of or having my vehicle damaged while being serviced. That piece of mind is incredible. This is probably my tenth visit with my three vehicles and their high level of customer service is always the same.

JoseWV

5 de jul. de 2014

Great service and teamwork! Tom Shields and the Ted Britt team, worked so well together and diligently to meet my needs. Polite and friendly service with a great deal!

bossylynn

1 de jul. de 2014

well mr ahmed albadri is a great sales men he told me any and everything about my truck 05 chevy equinox I came from Washington dc just to buy with tedd britt because of mr ahmed I belive tedd britt are lucky to have someone like you who really loves his job and making people happy so thamks again for helping me with everything ...if anyone ask me about getting a car im headed your way .lol lynn

ar4

1 de jul. de 2014

Hook Pagnotta and the team at Ted Britt could not have provided better service, and it's my privilege to recommend them to others. From finding the exact car we wanted, to delivering it at the promised price, and processing the paper efficiently, they were terrific. We had planned on buying a second car used, but buying the new Cruze at TBC became an easy choice.

ar4

1 de jul. de 2014

Hook Pagnotta and the team at Ted Britt could not have provided better service, and it's my privilege to recommend them to others. From finding the exact car we wanted, to delivering it at the promised price, and processing the paper efficiently, they were terrific. We had planned on buying a second car used, but buying the new Cruze at TBC became an easy choice.

Talls357

26 de jun. de 2014

I purchased a 2014 Subaru from the used car dealership. I spoke with the salesman and told him my situation with bad credit and he said he could help me get financed even with bad credit. He was right and he was able to keep the payment where I needed it. What I liked most about the entire experience was there was no "game playing"going back and fourth between us and the finance department. I told them what I wanted the payment to be and they made it happen and in a timely manner as we'll. The salesman was also friendly and courteous. Allowing me to take the car home to see if my wife liked the car was also a huge time saver. The finance department was also very professional and did not try to force extended warranties and other optional add ons, although she did offer and explain them. Overall this dealership was a pleasant change from the normal "gotta get that sale and money" dealerships. I would recommend anyone to give them a try.

crose55

24 de jun. de 2014

Anthony was very kind and patient! He made sure to make my first car buying experience understanding and very unstressful! I will definitely be recommending him to friends and family for any future car purchases!

rkamel

21 de jun. de 2014

I have dealt with a lot of dealerships throughout my years but Ted Britt is the best. They take the time to explain everything and makes buying a car out of state piece of cake. Will recommend this dealership and looking forward in dealing with them again

ourzzangkds

18 de jun. de 2014

We really satisfied kind services and our new Cruze a lot!!!They also provided it with a big rebate. If you want to buy a new car from Chevrolet, I recommend this dealership.

DDTom1

17 de jun. de 2014

After purchasing my Saturn Outlook XR in Feb. 2008 I continued to have water leaking in the driver, passenger and eventually the backup light sensor in the ceiling for object closeness. This resulted in some cases of the engine not cutting off and other electrical problems and eventually knocking out the navigation and radio that had to be replaced. This issue never fixed while the vehicle was under warranty and things got worse after warranty expired. Carpet and padding underneath was always wet and I eventually had to spend $400 to have them clean it up. This should have never happened. This was under Sterling Chevrolet. Then Ted Britt took over the dealership and things changed immediately. New service manager Tom Linnehan indicated that he was going to fix the problems at no cost to me. He tried. Every time water leaked in the car he said bring it end. It kept happening no matter how hard he and his folks tried to fix it. I got so frustrated that I talked to the new General Manager Jason Fischburn and things really started to change. Tom left and Mike Kohler took over as Service Manager. I told Jason that if the issue could not be fixed I was going sell it to CarMax. A car that I loved except for the water issue. He told me that they would keep trying and the last time I took it in, they kept it for 15 days. Mike Kohler the new service manager, gave me a free car rental, which would have happened if it were still under warranty. Remember that this issue was never resolved during the warranty period. Nevertheless, we have had heavy rain fall since I got my Saturn back. NO LEAKING. That means that I can keep it for a long time since it just turn 30,000 miles last Saturday. I take our Chrysler 300M in for oil change at Ted Britt. Jason Fischburn and Mike Kohler both said we are going to fix this problem and they did. I think they pulled down the overhead and see where the water was not draining, which Jason had indicated that need to be done. I have read some horror story on Edmunds from poor souls who have the problem (drain tubes were to small and not able to remove water coming in from heavy rain around sun roof) some of them were never resolved. If you are in the Northern Virginia area and you have a Chevy or Saturn or any GM car I recommend these guys. Chris Thomas was my service rep at Saturn and he is at Ted Britt Chevrolet. Only one left from Saturn. If we replaced the Chrysler 300M (low miles also and no problems) it would be with a Malibu or Impala. Plus On-Star is OUTSTANDING. No navigation system in any other car can match it.I get fee car wash and state inspection as part of my original contract. I know that if I have a problem with service on my Saturn I have people that I can depend on to resolve it and not be "burned" in the process. No dealer that I have ever dealt with has been as good as Ted Britt Chevrolet in Sterling, Va.

Carroll2

15 de jun. de 2014

A warm welcome, a request as to what we were looking for in a new car, and a tour of the lot to see what was available. I started out thinking I wanted a small vehicle, one that would handle the snow we often have in the area. I was not prepared to have such a large selection of cars available for view. Sean continued to ask questions about what features and how the car would be used, as a local driving or long distance trips, or just for a combination of both. Most of the driving in within a 100 mile radius and not on long distance travel. I soon realized the smallercar that I thought I wanted was not going to work. Sean showed us the CRUZE and I was sold. I had a wide selection to choose from, Sean took the time to ask additional questions about features wanted and explained the advantages that the CRUZE had and the overall performance of the car. I fell in love with a BRIGHT RED CRUZE. At no time did I feel pressure to "get it now", instead my husband and I were able to discuss the purchase, the car selected, and any features without pressure from anyone. Once the decision was made, our processing the purchase was very smooth. Ms. Simpson and Ms. Lair were responsible for paving a smooth path to delivery and ownership of my new car. I feel very confident that if any issues arise I can return the TED BRITT Chevrolet and receive excellent service, and advice from the staff. We also purchased the ResistALL NG coverage for the new car. THANK YOU TO THE STAFF AT TED BRITT CHEVROLET!!!!!

Cheri B.

14 de jun. de 2014

While I ended up buying a different make of car, Hook Pagnotta stuck with me right up to the final decision. He was considerate, helpful, patient -- I wish he sold the car I really wanted, because I really wanted to buy from Hook! Omar is wonderful as well, bought a Cruze from him three years ago and was very impressed. He's managing now, but spent some time with us this spring when we first began looking at replacements for our 11 year old car. While I bought elsewhere, it was only because I wanted something Ted Britt Chevrolet doesn't sell. I heartily recommend them!

weswild1988

9 de jun. de 2014

The dealer representative was kind, courteous and patient with our sale. We came in expecting to just test drive the vehicle and then leave and test drive another GM vehicle similar. The representative sat down with me and showed price points of the different models. It was an overall great experience.

Dan

8 de jun. de 2014

Five-Stars! I've been buying cars for more than 40 years, and these guys are peerless -- the best of the best! There's only one way that can be, and that's a corporate commitment to excellence. Believe me, they've hit the mark. Based on a briefly promising and then sour experience with our local Chevy dealer, my wife and I decided not to get a 2014 Suburban. A residual e-mail response from Ted Britt caught my eye, though. I was absolutely impressed with their apparent pricing, and decided to give them a call. I went from GM Jason to Omar, and knew within five minutes that I could do business with him. He was perfectly attentive, even intuitive, answering many of my questions before I could answer them. He was straightforward and earnest, and absolutely motivated to sell me a Suburban on my terms. Omar made it clear upfront that there was just about zero wriggle-room in the Internet pricing, and I appreciated his candor. He quickly grasped my desires and concerns, and moved heaven and earth to satisfy me...over the phone. Very, very flexible and creative. He set me up with a couple of his Suburbans, but I balked over internal concerns. Then he volunteered to sweep the area for other Suburbans more to my liking. In the event, Omar delivered on those other vehicle offers, via dealer-exchange, and still improved on the terms for his own Suburbans. Bottom line? Omar asked me if he could get me in his vehicle for x-dollars a month, would that work. I said yes, but I doubted he could do it. Well, he did. After an hour or so total on the phone with Omar, my wife and I drove past about five Chevy dealers to get to Ted Britt on a Saturday. Anticipating our arrival, and our virtual deal, Omar had the Suburban washed and gassed, and he handed us off to Spencer. Spencer was cut from the same cloth as Omar -- forthright and earnest, absolutely motivated to make the deal. There were zero hitches, zero surprises, and we closed the deal. We were at the showroom for two hours, barely, and we couldn't imagine a more pleasant and satisfying car-buying experience. We had the further pleasure of meeting briefly with Andy Britt and GM Jason, after having chatted briefly with each of them over the phone. Financial Manager Carey, like everyone at Ted Britt, was a perfect pro! These guys are the real deal. If you live in the National Capital Region and are interested in a Chevy, you gotta go to Ted Britt in Sterling, Virginia. Sterling, indeed -- they are absolutely top drawer! And seriously -- if you're interested in another make that Ted Britt offers, give serious consideration to working with Britt. We worked closely with Omar and Spencer, and they were absolutely fantastic. We dealt briefly with Andy, Jason, and Carey, and they seemed just as good. That's no accident, that's a commitment to excellence by Ted Britt. I know quality when I see it, and there's no doubt about it -- Ted Britt is a quality outfit. I've been buying cars for longer than any of these folks have been selling them, and I've never been more impressed. They cut right into their profit margin to make a deal with me. I blush to think what a good deal it was!

krisgray304

8 de jun. de 2014

This was my first brand new car purchase. I called the night before to have a vehicle ready to be looked at. Mas took my original call and handled my experience through the end. I called the next morning running late to see the car and had him pull up another car as well. I ended up purchasing the second requested car 2014 Malibu LT. Most beautiful cat I have ever owned. Everyone I worked with was amazing! I will drive from WV to Ted Britt for all service and future purchases for life!

malmac2000

8 de jun. de 2014

I've been buying cars for more than 40 years, and these guys are peerless -- the best of the best! There's only one way that can be, and that's a corporate commitment to excellence. Believe me, they've hit the mark.Based on a briefly promising and then sour experience with our local Chevy dealer, my wife and I decided not to get a 2014 Suburban. A residual e-mail response from Ted Britt caught my eye, though. I was absolutely impressed with their apparent pricing, and decided to give them a call. I went from GM Jason to Omar, and knew within five minutes that I could do business with him. He was perfectly attentive, even intuitive, answering many of my questions before I could answer them. He was straightforward and earnest, and absolutely motivated to sell me a Suburban on my terms. Omar made it clear upfront that there was just about zero wriggle-room in the Internet pricing, and I appreciated his candor. He quickly grasped my desires and concerns, and moved heaven and earth to satisfy me...over the phone. Very, very flexible and creative. He set me up with a couple of his Suburbans, but I balked over internal concerns. Then he volunteered to sweep the area for other Suburbans more to my liking. In the event, Omar delivered on those other vehicle offers, via dealer-exchange, and still improved on the terms for his own Suburbans. Bottom line? Omar asked me if he could get me in his vehicle for x-dollars a month, would that work. I said yes, but I doubted he could do it. Well, he did.After an hour or so total on the phone with Omar, my wife and I drove past about five Chevy dealers to get to Ted Britt on a Saturday. Anticipating our arrival, and our virtual deal, Omar had the Suburban washed and gassed, and he handed us off to Spencer. Spencer was cut from the same cloth as Omar -- forthright and earnest, absolutely motivated to make the deal. There were zero hitches, zero surprises, and we closed the deal. We were at the showroom for two hours, barely, and we couldn't imagine a more pleasant and satisfying car-buying experience. We had the further pleasure of meeting briefly with Andy Britt and GM Jason, after having chatted briefly with each of them over the phone. Financial Manager Carey, like everyone at Ted Britt, was a perfect pro!These guys are the real deal. If you live in the National Capital Region and are interested in a Chevy, you gotta go to Ted Britt in Sterling, Virginia. Sterling, indeed -- they are absolutely top drawer!And seriously -- if you're interested in another make that Ted Britt offers, give serious consideration to working with Britt. We worked closely with Omar and Spencer, and they were absolutely fantastic. We dealt briefly with Andy, Jason, and Carey, and they seemed just as good. That's no accident, that's a commitment to excellence by Ted Britt. I know quality when I see it, and there's no doubt about it -- Ted Britt is a quality outfit.I've been buying cars for longer than any of these folks have been selling them, and I've never been more impressed. They cut right into their profit margin to make a deal with me. I blush to think what a good deal it was!

cameronhidalgo

6 de jun. de 2014

Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a ride. Brian managed to get my vehicle squeezed in that afternoon and got it back to me within a few hours. Hannah was a pleasure to deal with at the cashiers desk and took care of my payment even though she had already been scheduled off for a few minutes.

cameronhidalgo

5 de jun. de 2014

Brian was very helpful with my vehicle. I had made an appointment for the following day but dropped my car off early as it was easier for me to get a ride. Brian managed to get my vehicle squeezed in that afternoon and got it back to me within a few hours. Hannah was a pleasure to deal with at the cashiers desk and took care of my payment even though she had already been scheduled off for a few minutes.

Joe_T_VA

1 de jun. de 2014

Used Car Purchase. Purchased a used Acura TSX. The sales person, Ahmed, was very helpful and the process was very easy and low pressure. The vehicle was in great condition and it was clear that the dealership had completed routine maintenance on it before putting it out for sale. They gave me a fair trade in price on my existing vehicle. The financing manager, Donald, was extremely helpful in reviewing financing options and beat my other loan offers that I had secured in advance. They made transferring title, financing and all the paperwork effortless and calm. They also took time to explain the included "Ted Britt For Life" power train warrantee. Overall a great experience.

ironvan

1 de jun. de 2014

I recently had an outstanding new car buying experience at Ted Britt Chevrolet, which is the reason I am writing this review. As a retired Naval officer, I used my USAA Buying Services privileges, which instantly generate a flurry of communication from the auto dealers in my local area. Tedd Britt Chevrolet responded quickly, but with a professional, low-key approach. Spencer Rothermal not only did an outstanding job of finding the Chevy Equinox I was looking for, but also sending me a short video of the vehicle accompanied by a no-pressure sales pitch to come in and test drive it. I was happy to follow up and the deal was done effortlessly and exactly on the timeline I needed. Spencer and Tedd Britt Chevrolet were knowledgeable and professional, and I feel like we established a lasting partnership for all future business. Thanks Spencer, and keep up the great work!

Joe_T_VA

1 de jun. de 2014

Purchased a used Acura TSX. The sales person, Ahmed, was very helpful and the process was very easy and low pressure. The vehicle was in great condition and it was clear that the dealership had completed routine maintenance on it before putting it out for sale. They gave me a fair trade in price on my existing vehicle. The financing manager, Donald, was extremely helpful in reviewing financing options and beat my other loan offers that I had secured in advance. They made transferring title, financing and all the paperwork effortless and calm. They also took time to explain the included "Ted Britt For Life" power train warrantee. Overall a great experience.

PeggyVA

31 de may. de 2014

Great service - quality work and friendly associates.

pagarand

31 de may. de 2014

Brian Wood was very helpful and prompt in having my Monte Carlo taken care of and was completed in a timely manner. Very pleased overall with my experience with this dealership and will be back again in the future.

rag2

29 de may. de 2014

Hook was more interested in meeting my needs than just trying to make a sale. Overall, this was the best experience I have had at any dealership.

brpegram

28 de may. de 2014

The service that this team gave to me was AWESOME!!!!! I had a less than stellar experience at another dealer in my hometown, which is almost two hours away from Ted Britt. I then researched the internet to find the car of my dreams. I located it at Ted Britt. I called and spoke with Omar who took time out of his busy schedule to go outside, take pictures of the vehicle and send it to me. I instantly knew that this was the car for me. I called Omar back and started the financing process. We had this completed with in 15 minutes! When I arrived at Ted Britt, they had everything ready to go and were extremely friendly. Spencer was wonderful explaining the car's features to me and Donald made the finance process seamless. I was in my new vehicle and on my way back to Richmond within a couple of hours. I highly recommend these fine people to anyone who is in the market for a vehicle. I LOVE my 2014 Deep Magenta Camaro 2SS!!!!!

ejflorence

25 de may. de 2014

Steve went above and beyond to get us the deal we needed/wanted. Spent time with us and our son. Made sure we were happy when we left, with car and the deal. We were.

kigreene

23 de may. de 2014

As soon as I drove to the service bay Dan Boling was there with a friendly smile, and a "Howdy". He listened to my issues and took great care to write them down. He then got me into the mechanic bay where Eddie Jappell took over. Eddie is a fantastic mechanic, he understands my 2001 Corvette needs and sees to it that he covers all of my concerns. My car was well looked after and I was out of there in record time.I am continually impressed with the Service Department, top down, they have taken care of me and my 2001 Corvette as if it was their own.

StaceyHubbell

22 de may. de 2014

I just bought a car from here and it was a fabulous experience all around! Andy Britt and Mas Hill were so thorough and patient in showing me many cars, going thru all the different options and helping me get exactly what I wanted. I have never been thru car shopping that was quick and painless, much less enjoyable! I couldn't have asked for a better group of people to assist me in buying a new car!

ltlbitt

21 de may. de 2014

Excellent Service The service I recieved from Anthony was outstanding..... From the time I walked in, to the time I left with my new vehicle. Anthony was very helpful, polite, professional and had alot of patience with me, while I decided if I wanted to purchase my car. He took the time to find me exacty what I was looking for. Could not have asked for a better Sales Professional to work with. Donald was a joy to work with. Made my prcoess of buying a car a breeze. They made my experience of buying a car a joy! I had to come back the next day, and they treated me the same as if I was a brand new customer and not one who just purchaed a car the day before. If I am in the market to buy another car, I will be back to see them. They are both a great asset to Ted Britt of Sterling!! If you are in the market to buy a Chevy, please go to Ted Britt of Sterling and ask for Anthony ( Sales Professional) and Donald (Finance). They will make your car buying experience wonderful !! Great Guys!!!

Todd

20 de may. de 2014

2014 z92 silverado Anthony and the sales team at Ted Britt Chevrolet were outstanding! They were friendly and knowledgable. No pressure sales, however when I was ready to make a purchase I was pleased how quickly they took care of all the details to make it a wonderful experience. I would highly recommend checking out this dealership when you are even thinking of a new car or truck. I couldn't be happier with the price I paid after looking elsewhere I know I got a great deal. Thank you Anthony and Ted Britt Chevrolet.

ltlbitt

19 de may. de 2014

The service I recieved from Anthony was outstanding..... From the time I walked in, to the time I left with my new vehicle. Anthony was very helpful, polite, professional and had alot of patience with me, while I decided if I wanted to purchase my car. He took the time to find me exacty what I was looking for. Could not have asked for a better Sales Professional to work with. Donald was a joy to work with. Made my prcoess of buying a car a breeze. They made my experience of buying a car a joy! I had to come back the next day, and they treated me the same as if I was a brand new customer and not one who just purchaed a car the day before. If I am in the market to buy another car, I will be back to see them. They are both a great asset to Ted Britt of Sterling!! If you are in the market to buy a Chevy, please go to Ted Britt of Sterling and ask for Anthony ( Sales Professional) and Donald (Finance). They will make your car buying experience wonderful !! Great Guys!!!

Steve H.

9 de may. de 2014

Steve Kim was our sales associate and we couldn't have been more pleased working with him. Friendly, courteous, professional, and above all made us feel and treated us as if we were purchasing a brand new 2014 Corvette (which we were absolutely not lol). After having our new car for about a week, we noticed there was an issue with the steering. We took it back and was immediately taken care by not only Steve Kim, but also the manager Omar Hernandez, and Shawn Wilcox from Service. They responded with lightening quickness and to resolve the issue immediately and even gave us a free loaner vehicle for the duration! Couldn't be more happier with our experience and the great staff at Tedd Britt. Thanks!!!!! Steve

sulimann

9 de may. de 2014

ahmed made the experience of buying a car an easy one.he did not put brusher on us to buy the car like most dealers do.He is easy going and he gave us a great price.

mollspoolil3

1 de may. de 2014

We went to a few dealerships looking for a used car. It was alot of hassel. The dealerships were pushy, just trying to sale a car. The salesman at Tedd Britt was so nice. There was no hassel. We found a car and the process was great!

cursten

30 de abr. de 2014

This was by far the most enjoyable buying experience of my life. The staff was engaging, attentive and friendly. It was an absolute pleasure to make your acquaintance. Kudos Team!

marcstewart1

29 de abr. de 2014

Good service and very friendly. Great experience overall buying a used Mercedes from these folks. I would certainly recommend the dealership to other people if asked.

JoshuaMauldin

27 de abr. de 2014

Overall I was happy with the Ted Britt Sales Department, but now that I bought my Tahoe dealing with the Service department is a different story. First I had to take my brand new 2014 Tahoe back into the service department three times for a drive belt noise issue. After the third time and the service manage getting involved they finally fixed it. Next when my wife took the vehicle in for the 7500 mile oil service she was told that they do not like to provide a loaner vehicle for just oil changes. When the policy is first come first serve on the loaner 4 life program. When she brought this up, the guy gave her an attitude and provided a Chevy Sonic to drive (2014 Tahoe LTZ $50,000+ = Chevy Sonic $13,000). On top of that when I called the day before to schedule the appointment I asked that they use Full Synthetic in the vehicle versus the Synthetic Blend, but the paperwork I got back said they did put the Full Synthetic in the vehicle instead they used the Synthetic Blend. From my experience they can usually manage to put the oil you ask for at the Wal-Mart tire lube express, but this dealership service department who should be at a much higher standard could not manage to do this. Overall so far this is the worst dealership service department I have ever dealt with. From the looks of the other bad reviews their seems to be a pattern.

gunniesra

26 de abr. de 2014

Your salesmen Mr. Ahmed Albadri was outstanding and made the car buying experience smoth. He went out of his way make this happen even on his day off! that makes the Ted Britt experience what all dearlerships should shot for. Than you MGrySgt. Stephen Arsenault USMC Retired

Richard K

15 de abr. de 2014

A Good Experience I don't usually shop dealers due to some unpleasant experiences - waiting a hour while they 'check with the manager' on an offer I've made; high pressure to 'by now at this price because it's only valid today' and other patently transparent ploys to get you to buy. From start to finish, however, this was a pleasant and professional experience. The salesman, Ahmed, and the manager were both pleasant and upfront in dealing with me. The car is great and the Certified warranty is great, as well. Everyone I dealt with, including the other salesmen who were around, were courteous and helpful. There was a minor glitch with the car just after I left and when I called they had a service person ready to take care of it s soon as I arrived and It was quickly corrected. One of the Britt family was there and thanked me for purchasing a vehicle from them and let me know they were ready to do all they could to make this purchase a good experience for me, which it was and is. I felt that they were genuinely interested and not just giving 'Lip service' to me or 'saying the appropriate things' just to make a sale.

RKeegan

15 de abr. de 2014

I don't usually shop dealers due to some unpleasant experiences - waiting a hour while they 'check with the manager' on an offer I've made; high pressure to 'by now at this price because it's only valid today' and other patently transparent ploys to get you to buy. From start to finish, however, this was a pleasant and professional experience. The salesman, Ahmed, and the manager were both pleasant and upfront in dealing with me. The car is great and the Certified warranty is great, as well. Everyone I dealt with, including the other salesmen who were around, were courteous and helpful. There was a minor glitch with the car just after I left and when I called they had a service person ready to take care of it s soon as I arrived and It was quickly corrected.One of the Britt family was there and thanked me for purchasing a vehicle from them and let me know they were ready to do all they could to make this purchase a good experience for me, which it was and is. I felt that they were genuinely interested and not just giving 'Lip service' to me or 'saying the appropriate things' just to make a sale.When it is time for me to purchase another vehicle, this will be the dealer I go to first.

maomaoli

15 de abr. de 2014

During my first purchase of a car, Ahmed and his manager Natt were very supportive and made things easier for me. They even provided extented parking after the purchase during my house moving.

Sam83

15 de abr. de 2014

My experience at Tedd Britt was great. I usually don't buy cars at the dealership but due to excellent customer service of the sales Person (Mas Hill) he made car buying a smooth process, he explained everything necessary involved in purchasing the Vehicle. I am now driving a Brand new CamaroThanks Tedd Britt

smith4cars

14 de abr. de 2014

Chris Thomas has been the service person who has taken care of both Saturns in my family for about 6 years. He is professional, knowledgeable, patient and kind. He takes the time to explain what is wrong with the car, how long it will take to repair it and most importantly the costs for the service. I would like to recommend him to others who are using the Ted Britt of Sterling service department. He consistently goes above and beyond to make sure that I am comfortable with the service.Thanks, Chris.Beth Smith

Trainerx

14 de abr. de 2014

I just would like to thank the sales team for working with my situation, helping me thru Finance. Salesman Omar used all his resources to get me into the Car of my dreams, But all Praises go to the Glory of God for the End results. I am already speaking with my girlfriend to use their Dealership in her hunt to upgrade, also want to add Ahmed kept me in the loop for status, and other beneficial info during my process.

MaryG2

9 de abr. de 2014

My husband purchased a 2014 chevy cruz and he really likes it. It gets great gas mileage just as advertised. Nice car for the price.

giantjuice

7 de abr. de 2014

Ahmed helped me and walked me every step of the vehicle on what each function does. Very good personality and always smiling as he assist you. There is no dumb question asked he replied. I would return for another vehicle in the future.

mateogolf

31 de mar. de 2014

I had an enjoyable experience at Ted Britt. They were first to call after I sent out the request for info, and I was greeted me outside the dealership for my test drive, saving the car up front for a quick grab and go.Anthony was very knowledgeable, and everyone was very helpful. They were also pretty patient with me when I was making up my mind, and they didn't badger me as much as other dealerships have with reminders or questions on decisions. There was a bit of back and forth involved, but they also processed me quickly after we reached a number--even though it was getting late and passed close.They also offered a lot of fairly valuable after-market insurance that seemed like they'd be very useful for a lot of other people, but they weren't for me.

Brendamajano

29 de mar. de 2014

I'm very pleased with my car purchase. Ahmed is a great salesman. I got my 2010 Chevy impala for a great price. Everyone there was very friendly! I would recommend this place to all my friends and family.

Chevylover1

28 de mar. de 2014

Hook was courteous and knowledgeable about the vehicle and negotiated best price on our behalf. We shopped around before walking into the showroom. Hook was honest with us.

KCWolfPck

26 de mar. de 2014

I had a wonderful buying experience at Ted Britt Chevrolet. As I was located approx. 60 miles from the dealership, I communicated with them before I left to ensure the car I wanted was available. They also were able to tell me that they will match CarMax appraisals for my trade-in, which in addition to being incredible convenient, it also removed a lot of stress from the transaction because I knew what I was getting before going there. I was promptly greeted upon my arrival and everyone I met was extremely friendly. The salesman was knowledgeable about the vehicle and was able to answer any questions I had. The actual purchasing process went smoothly. Yes, the dealership pushes their profit makers on you (vehicle protection packages, extended warranties, etc.) during the sale. However, their product pitches were informative and they readily accepted denial of these packages without becoming too pushy about it. After the sales paperwork was completed, the salesman took the time to show me all of the features of the car, set up personal devices, personalize vehicle setting, and answer any questions I had along the way. The salesman was also quick to handle any other issues that came up after I left the lot. This was definitely one of the easier car purchase transaction I've made. I would highly recommend Ted Britt Chevrolet.

KCWolfPck

26 de mar. de 2014

I had a wonderful buying experience at Ted Britt Chevrolet. As I was located approx. 60 miles from the dealership, I communicated with them before I left to ensure the car I wanted was available. They also were able to tell me that they will match CarMax appraisals for my trade-in, which in addition to being incredible convenient, it also removed a lot of stress from the transaction because I knew what I was getting before going there.I was promptly greeted upon my arrival and everyone I met was extremely friendly. The salesman was knowledgeable about the vehicle and was able to answer any questions I had. The actual purchasing process went smoothly. Yes, the dealership pushes their profit makers on you (vehicle protection packages, extended warranties, etc.) during the sale. However, their product pitches were informative and they readily accepted denial of these packages without becoming too pushy about it. After the sales paperwork was completed, the salesman took the time to show me all of the features of the car, set up personal devices, personalize vehicle setting, and answer any questions I had along the way. The salesman was also quick to handle any other issues that came up after I left the lot.This was definitely one of the easier car purchase transaction I've made. I would highly recommend Ted Britt Chevrolet.

robert

24 de mar. de 2014

Started looking on line at new Camaros and Impalas in Dec. 2013, Spencer Rothermel emailed me prices and invited me to dealership. Xmas, bad weather and a few other things prevented me from going to dealership until 3/22/2014 Spencer keep in touch with me the whole time .When we arrived at the dealership Spencer had a Camaro and a Impala up front ready for me to test drive. The 2 hr. drive was worth it, Spencer was friendly and answered all questions. We bought the 2014 Impala.

mosses

24 de mar. de 2014

Started looking on line at new Camaros and Impalas in Dec. 2013, Spencer Rothermel emailed me prices and invited me to dealership.Xmas, bad weather and a few other things prevented me from going to dealership until 3/22/2014 Spencer keep in touch with me the wholetime .When we arrived at the dealership Spencer had a Camaro and a Impala up front ready for me to test drive. The 2 hr. drive was worthit, Spencer was friendly and answered all questions. We bought the 2014 Impala.

LanceD "Nationals Fan"

17 de mar. de 2014

My experience at Ted Britt Chevrolet was great. I did a price comparison between 3 dealers in MD and 2 dealers in VA and Ted Britt provided the best price on my 2014 Impala 2LZ. I conversed with all dealers initially via email and they were all very responsive. What attracted me to Ted Britt in the end was Natt Fiumara. He provided all the information I need to want to visit Ted Britt and he had a wonderful since of humor. On my initial visit Anthony took me for a test drive and explained all of the features the car provided. He was extremely polite and very informative. After discussing the vehicle with my wife we arranged to purchase the car on a Saturday. The car had been detailed and Anthony walked my wife through all the features of the car. Anthony introduced us to the Service department and Donald the finance guy. Donald explained all the paper work to us and we drove off and celebrated our purchase over a delicious lunch. The one big advantage with this purchase is Ted Britt's 4 Life coverage. It provides a lifetime power-train coverage for the vehicle as long as you own it and a complementary car loaner when your car is being serviced. Just amazing!!!

lanceduvall1955

17 de mar. de 2014

My experience at Ted Britt Chevrolet was great. I did a price comparison between 3 dealers in MD and 2 dealers in VA and Ted Britt provided the best price on my 2014 Impala 2LZ. I conversed with all dealers initially via email and they were all very responsive. What attracted me to Ted Britt in the end was Natt Fiumara. He provided all the information I need to want to visit Ted Britt and he had a wonderful since of humor. On my initial visit Anthony took me for a test drive and explained all of the features the car provided. He was extremely polite and very informative. After discussing the vehicle with my wife we arranged to purchase the car on a Saturday. The car had been detailed and Anthony walked my wife through all the features of the car. Anthony introduced us to the Service department and Donald the finance guy. Donald explained all the paper work to us and we drove off and celebrated our purchase over a delicious lunch. The one big advantage with this purchase is Ted Britt's 4 Life coverage. It provides a lifetime power-train coverage for the vehicle as long as you own it and a complementary car loaner when your car is being serviced. Just amazing!!!

GWCIV

16 de mar. de 2014

This was by far the best experience I have ever had at any dealership. Everyone I worked with was there for whatever I needed. There was no pressure to buy, and I can't count how many times I was asked if there was anything they could do to make my experience better. My salesman Steve was amazing, the financing department and Sales Manager worked hard to meet my needs. I never heard the dreaded "let me talk to my manager" when a change was requested, it was just taken care of. I got my car at below book, above book for my trade, and my used car was covered for life. They even covered the tires and rims since they were factory installed upgraded rims. I will stay with this dealership for as long as I live in Northern VA. The high ratings are deserved! First time I felt that a dealership cared about my needs, and not the sale first.

GeorgeCrowleyIV

16 de mar. de 2014

This was by far the best experience I have ever had at any dealership. Everyone I worked with was there for whatever I needed. There was no pressure to buy, and I can't count how many times I was asked if there was anything they could do to make my experience better. My salesman Steve was amazing, the financing department and Sales Manager worked hard to meet my needs. I never heard the dreaded "let me talk to my manager" when a change was requested, it was just taken care of. I got my car at below book, above book for my trade, and my used car was covered for life. They even covered the tires and rims since they were factory installed upgraded rims. I will stay with this dealership for as long as I live in Northern VA. The high ratings are deserved! First time I felt that a dealership cared about my needs, and not the sale first.

Bruce K.

14 de mar. de 2014

I recently purchased a new silverado chevy pick up. I live in northeast PA and have been searching for a good deal. The dealers in my area were not all to helpful in making a deal. From the first time I contacted Ted Britt Dealership, I had received nothing but top notch professionalism, courtesy and the willingness to meet my needs and my wallet. "Hook", Jason and Carey made the purchase of my vehicle a pleasure and met all of my expectations. I would truly recommend any of my friends and relatives to purchase a vehicle from this dealership and would relay what a positive experience it was. When I am in the market for another new chevy, which I only purchase Chevy, I will be sure to return to Ted Britt chevrolet.

Brucejunk

14 de mar. de 2014

I recently purchased a new silverado chevy pick up. I live in northeast PA and have been searching for a good deal. The dealers in my area were not all to helpful in making a deal. From the first time I contacted Ted Britt Dealership, I had received nothing but top notch professionalism, courtesy and the willingness to meet my needs and my wallet. "Hook", Jason and Carey made the purchase of my vehicle a pleasure and met all of my expectations. I would truly recommend any of my friends and relatives to purchase a vehicle from this dealership and would relay what a positive experience it was. When I am in the market for another new chevy, which I only purchase Chevy, I will be sure to return to Ted Britt chevrolet.

adamsreinhart

12 de mar. de 2014

The sales staff worked with me on the price while maintaining a friendly attitude. Even after they had made the sale they were great and patient to help get me on my way with my new car.

Hrusovskyn

11 de mar. de 2014

Chaz Bryant could not have been more rude to me. I was there with my spouse to checkout a Chevrolet Cruze we were interested in. We were planning to trade in our current car at Carmax (we had already received a satisfactory appraisal and we just needed to find a new car first). We didn't find a car at Ted Britt that fit what we were looking for so we were planning on leaving. Our salesperson (not Chaz) suggested we get our car appraised and do a trade in. He said it would only take 10 minutes and we saw a huge sign that said "We need vehicles! Ted Britt Chevrolet pays more than anyone! Yes, even Carmax. Highest appraisal guaranteed - or get $1,000." Well, our car was appraised at Carmax for $13,000. Ted Britt appraised it for $10,000. $3,000 less. Obviously we want to get as much as possible for our car. I asked about the $1,000 since they didn't give us the highest appraisal. Our salesperson then informed us that they don't actually do that. I asked to speak to his manager, who was Chaz Bryant.Chaz Bryant informed me that they don't give the $1,000 as the sign states. I said they should take it down as it is misleading and not true. He said they only do that for cars they want. I asked to speak to his manager. He rudely said that his manager was Ted Britt. I asked for his phone number and he said, "Ted Britt is dead." I then asked for another managers name then, he said a name (I've forgotten it now) but said he was unavailable as well. FInally, we all walked to the new car section and I spoke to a much more polite Manager, Natt, who reappraised our care for $13,000. I mentioned to Natt what Chaz had said about his boss being Tedd Britt and how I couldn't have his number because he was dead. Chaz denied ever saying that. He tried to blame it on one of his coworkers when I remember him saying it to me. He asked me to swear to God that he said it. When I refused to swear to God, he said that was proof I was lying. My spouse and I clearly heard him say this. The most upsetting part was that he tried to blame his coworker and that he said I was lying. My car salesman, Eddie, and the other manager, Natt were very kind but I was shocked by Mr. Chaz Bryant's sarcasm, rudeness, and disrespect. I own a Ford Escape from Ted Britt but they will never get my business again. If you don't want to give people $1,000 if you can't give them the highest appraisal, that's fine. But take your sign down.

GregandNermeen

10 de mar. de 2014

I have several Chevy dealers much closer to my home, however, the information I got from this dealers website and more importantly the information and pricing I received over the phone from Mr. Mas Hill was very impressive. I called my nearest dealer and was passed between three different people and still could not get a single question answered on pricing other than to come into the dealership. Once I had the pricing I was comfortable with from this dealership, I drove to the location. Mr. Hill had the car out front ready for me to test drive. We had several more questions after driving the car and Mas quickly provided us the answer. The car had more miles on it than expected, so Mr. Hill instantly gave me the same pricing and showed me the same exact car (different color, which my daughter preferred). It was a done deal! While the necessary paperwork was prepared in the back, Mas filled us in with more of the cars capabilities and features. Mr. Hill is very knowledgeable and calm, even though I tend to be high stung and hurried.We processed the necessary paperwork with Mr. Donald Kim. He was able to educate me on several areas I did not quite understand. Also, he was very patient when I was deciding whether or not to get a specific maintenance plan ... while I crunched the numbers and did some research.

johnson8778

10 de mar. de 2014

Overall great experience purchasing our 2015 Tahoe! Would highly recommend this dealership for anyone in northern Va looking for a Chevy. Very friendly staff from sales to finance.

Julio N Marin

6 de mar. de 2014

My buying a car experience was very smooth thanks to the awesome personal from Ted britt Chevrolet, as soon as I started talking on the phone to Mr. Omar Hernandez he understood what I wanted, and did really great getting it for me. It was even better when I got there and deal with him and Mr. Masame Hill. They finish all the process in less time that what I thought it would take. I will definitely recommend them

juliomarin

5 de mar. de 2014

My buying a car experience was very smooth thanks to the awesome personal from Ted britt Chevrolet, as soon as I started talking on the phone to Mr. Omar Hernandez he understood what I wanted, and did really great getting it for me. It was even better when I got there and deal with him and Mr. Masame Hill. They finish all the process in less time that what I thought it would take. I will definitely recommend them

BumbleBee2014

5 de mar. de 2014

WOW!!!!! What an awesome experience I have been purchasing vehicles for a very long time and I have never been treated like royalty when purchasing a vehicle. Omar the manager made it very simple to make a deal, Kevin and Carol explained everything about the vehicle.I will definitely will be purchasing vehicles from Ted Britt in the Future.Thanks

steagallschevy

4 de mar. de 2014

My fiance and I went in on a Saturday to view the inventory of Chevy trucks we saw online. We were able to narrow the search down to one and went into the sales office to discuss pricing and options. Mas, Hook, and Omar worked diligently to get us the best price. We advised that we would think about it and get back to them. We then traveled around to multiple cities on Sunday and did not find the same hospitality, pricing, and all-around experience. We drove back over to Ted Britt in Sterling and were able to make a deal with a trade-in as well. Both nights the employees stayed past closing to ensure that we received the best experience. Donald Kim was able to explain the financing, and any additional info in full, and made the process a breeze. To top it off there was a snow storm moving in late Sunday. I thank the entire staff and would highly recommend to my friends, family, and colleagues.

sweiser

28 de feb. de 2014

Very courteous and fair in negotiating purchase of new vehicle.Less stressful experience than other dealers contacted (visited) in quest to make decision where (or from whom) to purchase.

SumoCat

27 de feb. de 2014

My visit included service for my 2008 Saturn Aura XE as well as a test drive of the 2014 Chevy Volt. This review only discusses my service experience. Whenever I go to Ted Britt Chevrolet, I always receive excellent customer service from either of my favorite service advisors, Chris Thomas or Shawn Wilcox. They make my check in at the service desk go quickly and smoothly. Both Chris and Shawn carefully listen to my service requests and make sure the service requests are accurately transferred to the paperwork that is handed to the mechanic. Both service advisors answer my car questions, explain any repairs, provide an estimate, and ask permission to perform the repairs. I usually wait at the dealership while my car is repaired, and either Chris or Shawn always provide me with update on the status of the car's maintenance. Because both Chris and Shawn are experienced and trustworthy service advisors, I know they only recommend necessary services, especially if the mechanic uncovers an unexpected problem. When I call for a service appointment, both Chris and Shawn (at my request) try to schedule the appointment so that my favorite mechanic, Adam, can work on my Saturn. While all the mechanics at Ted Britt Chevrolet are great, I like to have the same mechanic work on my car, so he will become familiar with the car's service history. Few service advisors go so far as to schedule appointments with your preferred mechanic (if they are able to do so). That attention to detail and excellent customer service are two reasons why I like this dealership. I highly recommend my service team; Chris, Shawn, and Adam take excellent care of my Saturn, and keep it running smoothly.

SumoCat

26 de feb. de 2014

My visit included service for my 2008 Saturn Aura XE as well as a test drive of the 2014 Chevy Volt. This review only discusses my service experience. Whenever I go to Ted Britt Chevrolet, I always receive excellent customer service from either of my favorite service advisors, Chris Thomas or Shawn Wilcox. They make my check in at the service desk go quickly and smoothly. Both Chris and Shawn carefully listen to my service requests and make sure the service requests are accurately transferred to the paperwork that is handed to the mechanic. Both service advisors answer my car questions, explain any repairs, provide an estimate, and ask permission to perform the repairs. I usually wait at the dealership while my car is repaired, and either Chris or Shawn always provide me with update on the status of the car's maintenance. Because both Chris and Shawn are experienced and trustworthy service advisors, I know they only recommend necessary services, especially when the mechanic uncovers an unexpected problem.When I call for a service appointment, both Chris and Shawn will try to schedule my appointment so that my favorite mechanic, Adam, can work on my Saturn. While all the mechanics at Ted Britt Chevrolet are great, I like to have the same mechanic work on my car, so he will become familiar with the car's service history. Few service advisors go so far as to schedule appointments with your preferred mechanic (if they are able to do so). That attention to detail and excellent customer service are two reasons why I like this dealership. I highly recommend my service team; Chris, Shawn, and Adam take excellent care of my Saturn, and keep it running smoothly.

Cholsinger

24 de feb. de 2014

We stopped at Ted Britt to look and ended up buying. Overall we had a great buying experience. I would recommend Ted Britt to others. Stop in and ask for Anthony and Natt. They will take care of you. Thank you to all involved in the sale.

staciebill

24 de feb. de 2014

Wonderful experience with all the employees. Would send referrals in a heartbeat. Love my car! I look forward to sending more business your direction. Thanks.

james10221982

23 de feb. de 2014

I had a great buying experience at this dealership. Everyone is very friendly and knowledgeable. If you are looking to buy a new or used vehicle i would greatly reccomend this dealership.

draye807

23 de feb. de 2014

Everyone we worked with was amazing and patient. We drove up from SC because Ted Britt Chevy had a better price than our local dealers. When we arrived everyone was friendly and the car we wanted to purchase was completely ready before we even arrived. I would recommend this dealership to anyone who wants a new car.

Lwalton7

22 de feb. de 2014

This was my first car buying experience and everyone at the dealership was amazing. They were so helpful and did a great job getting me my car. I was really nervous and everyone was so friendly and trying to get me the best deal.

phoneguy1215

22 de feb. de 2014

The service was great from the first contact and until now a day after the sale was completed. Tanya was very helpful and has followed up to see how things are a day later. Carol, Carey and Omar where all helpful and thorough with their knowledge of their jobs.

MDMann_1028

20 de feb. de 2014

All employees we worked with were professional and friendly. We appreciate honest and straight forward approach they used. They answered all of the questions we had to our satisfaction. Thank you!

Chevyhater

19 de feb. de 2014

I purchased a new car from Sterling Chevrolet in 2012. I had two major warranty repairs on my new car during the first month of ownership. As a courtesy, I was given a couple of free oil change coupons for my hassle. Shortly after, Sterling Chevrolet became Ted Britt Chevrolet. I tried to use one of the oil change coupons today and was told by Daniel Boling that he would not honor the coupon because they were now Ted Britt Chevrolet. Talk about a total lack of customer service, seriously, they won't honor an oil change coupon that costs them next to nothing. Then, they have the nerve to sign me up for their preferred customer program as I leave. Obviously, the only thing they prefer about their customers is their money. Between their defective cars and lack of customer service, this will be the first and last Chevrolet I purchase.

Bogarg

19 de feb. de 2014

Thanks to Tanya and team for efficiently moving through the buying process. Tanya was very easy to work with, and appreciate the effort she put in. Omar and Donald were also very helpful in getting a fair deal, and moving through the buy process quickly.

beno2014

17 de feb. de 2014

Working with salesman Matt and finance officer Donald was very good. However the customer relations person I don't consider very professional; kept trying to push products I wasn't interested in at all and didn't seem to be well organized, and not very knowledgeable about he products she was trying to sell. The general sales manager was very slow getting pricing to me, as matter of fact PAINFULLY slow. I took over 4 hours to make the purchase, and this after some pre-negotiation before my wife and I decided to make the purchase. As far as pricing I feel I got a pretty good deal, and pricing is the primary I choose this dealer.

dbbkn

11 de feb. de 2014

We came to the dealership to purchase a 2013 Tahoe and ended up leaving with a 2014 Silverado. Mas Hill and Omar Hernandez are just outstanding. Knowledgeable, patient and helpful are a few things that come to mind when I write about these two gentlemen. I don't feel like just another sale, I truly believe that these gentlemen want to make sure that I was taken care of. It's not often anymore that you find customer service this good!!!

dbbkn

10 de feb. de 2014

We came to the dealership to purchase a 2013 Tahoe and ended up leaving with a 2014 Silverado. Mas Hill and Omar Hernandez are just outstanding. Knowledgeable, patient and helpful are a few things that come to mind when I write about these two gentlemen. I don't feel like just another sale, I truly believe that these gentlemen want to make sure that I was taken care of. It's not often anymore that you find customer service this good!!!

Ckessler30

9 de feb. de 2014

Walked in looking for the perfect camaro and left with the perfect camaro and the best price around, great service, great prices, extremely friendly. All around awesome dealer. Thanks Anthony!!!!

silver14

7 de feb. de 2014

Buying our 2014 Chevy Silverado was a great experience. Mas Hill, Omar Hernandez and Donald Kim were very professional,very knowledgeable and very helpful and gave us a great deal. We Love our new Truck and will defiantly recommend them and the dealership to anyone looking for a new or used vehicle.Thank You!Rhonda and Tim Love

lemonbayangler

5 de feb. de 2014

I am an active 70 year old and have purchased many cars in my lifetime - and thus had them serviced as required. Never have I received such a pleasant experience as with Mr. Daniel Boling who made every effort to help me with my visit. He did not try to sell me anything that I did not need and reviewed my requests so as to make sure my concerns and needs were met. It is a shame that I will not need any service for the next several months as I do look forward to my next visit and will ask for him specifically! Other members of your staff also made sure to say "thanks and goodbye" as I left. The management and owners are doing everything right at this dealership. Thank you so much!

84HEEL

2 de feb. de 2014

The entire team at Ted Britt Chevrolet made my buying experience outstanding! From Natt prompt responses to my inquiries on pricing and trade (even emailed me at 3:00am), Kevin's expertise in Tahoe features and functions, Lara customer care advice and Carey's excellent work with my financing, the team made it a pleasure to purchase my Tahoe with them. Would highly recommend them for your vehicle needs and look forward to working with them on my next Chevrolet purchase

usmc03xx

25 de ene. de 2014

The hard work and dedication that ted britt Chevrolet put into my deal was above and beyond what I expected from a dealership. Anthony was excellent at keeping me informed and aware of the entire process even calling me to just check in if there was no real progress at the moment. Natt worked day and night talking to banks and arranging the deal so that I would get the best possible price on my truck even using some personal favors to make sure it was the best deal around. Overall my experience at ted britt was nothing short of perfection. If you are looking for a vehicle at a true and honest lowest price possible look no further than ted britt

Jenny

24 de ene. de 2014

I would never return for repairs, which is sad since we purchased three cars from them and serviced them there for years. Told diagnostics fee of $140 would be charged and would go towards cost of repairs if we did repairs. They made it sound like fee would be waived if we did repairs. We were quoted $714 to replace blower motor and controller (less than $300 in parts). After receiving multiple quotes half what we were quoted from them we went to go pickup car. We had a different guy who put together quote for $515. Same repair but $200 less than first quote? When I asked why a ten minute fix was still over $215 for labor, I was told the $140 diagnostics fee was a part of that. WHY was that still there when we were told it would just go towards cost of repair and parts. Had they said it would be in addition to it we NEVER would have taken it there! Even getting tom, the sales manager involved did nothing. While they only charged half of the diagnostics fee, I don't agree with their business practice in the first place. If you are going to charge $140 regardless of repair or not SAY that to the customer. Stay away from them!

KKCF82

24 de ene. de 2014

Had an issue with a tire on a vehicle purchased two days earlier. Called from a dealer service center 100 miles away and Jason assured me that they would take care of the tire. Amazing experience with Ted Britt! Chevy provides the product; Ted Britt provides the SERVICE!

DiamondPetService.VA

23 de ene. de 2014

We took our Monte Carlo to the dealer due to the blower not blowing out hot air. Was told a diagnostics fee of $140 would be charged, but would go towards parts and labor if we elected to do the repairs. We were called by Chris to be told $714 to replace the blower motor and controller. He spoke to us in a rude manner, making it sound like we were idiots by questioning the quote. How he came up with that figure we are not sure since parts were just shy of $300. After receiving several quotes for half that, we went into dealership the next day to pickup car. Shawn then redid quote and came up with $515. While better, it was still more expensive than all other quotes we had received but we would have to pay $140 diagnostics anyway. That wouldn't make up difference so we decided we had no choice but to go through with it. However, we found out we were paying diagnostics fee anyways as a part of the quote for the car, which is not what we agreed to. Shawn "halfed" the fee to satisfy us, but that is not what was described to us. We never would have had them take car had they said we would pay $140 irregardless as other repair shops and dealers would not charge that if we were doing work. I called gm who then called service manager tom. What was the most disappointing is they had our car for over 24 hours for a job that essentially didn't even take 30 minutes to fix! Stay clear away from this dealership. We purchased three cars from them when they were sterling Chevrolet and serviced our car through them for years. We will never go to this dealership again with their horrible customer service and business practices! I will say while we were waiting for Tom to not help us, (when we went to pick up car) we were helped by Ricky. He is the only service dept guy I could recommend if you have to take your car to Ted Britt for service. He was very friendly, apologized for the bad experience we had dealing with Chris and Shawn and is the only one there who seemed to care.

Roig

23 de ene. de 2014

Very knowledgeable help me get a great deal and even stayed open later then there sec dual hours. They where really friendly and they kn

KKCF82

22 de ene. de 2014

Steve was great! Stayed later than scheduled to make the deal work and was very effective at processing the paperwork after a deal was made. Francis Coffie was not our salesman yet still took an interest in keeping us occupied while we waited and even produced a pack of crayons and coloring sheet for my 5 year old daughter! General Manager was able to make the numbers work well. Would definitely recommend Ted Britt as a needed stop in your car search. Large inventory and excellent financing options.

webdalgd

18 de ene. de 2014

Very frendly service, everyone makes you feel very comfortable. Was in with my trade and out with my truck in only a short time. Very happy with my visit.

bruggles812

18 de ene. de 2014

Well worth the trip from Pennsylvania and will DEFINITELY do business in the future. Natt, Jason, Don and Lara made the experience a positive one after a long trip. If you are looking for a great selection of new and used and fair deals, this is the dealership to see!

stenney

16 de ene. de 2014

We enjoyed working with Mas Hill. He answered all of our questions and went out of his way to make our experience in purchasing our new Traverse as pleasant and easy as possible. It was especially great considering my husband is deployed overseas and was on a very short leave and we did not want to spend a lot of time on the purchase and we didn't want it to be unpleasant. It was just what we would have asked for in a sales experience.

D Nesselrodte

15 de ene. de 2014

This was my first new car buying experience. I was greeted as soon as i arrived . was offered a test drive in the vehicle i was interested in. once the deal was made i was in and out in about 2 hours very pleased with the way everything was explaned with the the vehicle options and the service offers I would definatly buy from Ted Britt Chevrolet again

love4chevy

15 de ene. de 2014

We had another great experience at Ted Britt while purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we found the right vehicle for a fair price. Tanya even trooped through the freezing rain and ice we endured that day! Carey was a pleasure to work with again, she was able to find us warranty and maintenance plans that met our needs. Carey also found us a better interest rate, which is always helpful! Bottom line is that we will be heading directly to Ted Britt Chevy when we need another car, hopefully that Camaro I was drooling over....... Highly recommend this dealership........Thanks again Omar, Tanya, and Carey!!

purctire

15 de ene. de 2014

This was my first new car buying experience. I was greeted as soon as i arrived . was offered a test drive in the vehicle i was interested in. once the deal was made i was in and out in about 2 hours very pleased with the way everything was explaned with the the vehicle options and the service offers I would definatly buy from Ted Britt Chevrolet again

love4chevy

14 de ene. de 2014

We had another great experience at Ted Britt while purchasing our 2014 Malibu. Omar Hernandez, Tanya White-Deyo, and Carey Lair were awesome! Omar and Tanya went out of there way to make sure we found the right vehicle for a fair price. Tanya even trooped through the freezing rain and ice we endured that day! Carey was a pleasure to work with again, she was able to find us warranty and maintenance plans that met our needs. Carey also found us a better interest rate, which is always helpful!Bottom line is that we will be heading directly to Ted Britt Chevy when we need another car, hopefully that Camaro I was drooling over.......Highly recommend this dealership........Thanks again Omar, Tanya, and Carey!!

Matt Pearson

11 de ene. de 2014

Eddie Castillo was extremely friendly as a person and knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great and when it was time for delivery of my car, he went through every detail of the car to ensure that I would leave with no doubts. I recommend Ted Britt over any other dealership. Make sure to ask for Eddie, he's awesome.

heacockb

10 de ene. de 2014

Came in today because of the great experience I had with Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working with Spencer, Vanessa and Donald Kim. Ted Britt should be proud of such a great team!

tigre7

10 de ene. de 2014

Eddie was extremely friendly as a person and knowledgeable when it came to his job. He always put me first and did his best to answer all my questions and got me a great deal. Finance was great and when it was time for delivery of my car, he went through every detail of the car to ensure that I would leave with no doubts. I recommend Ted Britt over any other dealership. Make sure to ask for Eddie, he's awesome.

heacockb

10 de ene. de 2014

Came in today because of the great experience I had with Omar in 2011 and I wasn't disappointed. Everyone I worked with was extremely professional and helpful. In addition to Omar I really enjoyed working with Spencer, Vanessa and Donald Kim. Ted Britt should be proud of such a great team!

Gregki

9 de ene. de 2014

MY TRUCK BUYING EXPERIENCE WITH THE ASSOCIATES AT TED BRITT CHEVEROLET WAS PERFECT, ANTHONY SAUNDERS DID A GREAT JOB AND WAS VERY HELP FULL IN HELPING ME SELECT MY NEW TRUCK!!! VERY THOROUGH IN GETTING ME ALL THE INFORMATION NEEDED ABOUT THE TRUCK!!! NATT FLUMARA AND OMAR HERNANDEZ DID A GREAT JOB IN WORKING THE NUMBER ON MY TRADE AND GIVING ME THE BEST DEAL ON THE NEW TRUCK I PURCHASED!!! ALL THE TED BRITT EMPLOYEES THAT WORKED WITH ME ON THE PURCHASE OF MY NEW TRUCK WERE KNOWLEDGEABLE AND VERY ENJOYABLE TO WORK WITH!!! THERE NON PUSHY STAFF ARE VERY PROFESSIONAL AND A PLEASURE TO WORK WITH!!! TED BRITT CHEVEROLET HAS EARNED ALL MY BUSINESS AND HIGHLY RECOMMENDED TO ANTONE WANTING TO PURCHASE A VEHICLE FROM THEM!!! THANK YOU GREG

thumper284

7 de ene. de 2014

Was the friendliest auto sales staff I've done business with yet . highly recommend !!!! There attitude was great and seem to want to work with you on getting the deal done.

Jeffrey in VA

3 de ene. de 2014

I initiated an online search for a 2014 2LT Coupe Camaro that went out to 3 dealerships. Mas Hill was the first to respond by email and included links to inventory at the Sterling lot. In person, Mas is exceptionally polite and walked me through the vehicle that made it feel like a personal relationship I was building between the car, myself, and Ted Britt as a dealership. I never felt rushed or wasted time. Lara walked me through all the options for my new Camaro and worked with me to ensure I was getting the best value out of the vehicle. Carey in financing went through all the paperwork, numbers, and details about the deal without leaving out any of the price items, and the experience left me feeling that I had made a good deal, both financially and emotionally. In my opinion, I would say they were all extremely professional and effective at making my experience with Ted Britt Chevrolet an enjoyable one.

pappy044

3 de ene. de 2014

This is the 2nd time here for servicing my GMC Sierra Denali. Both times I have received excellant customer service. I was also in with a problem with a 2008 Vette and it was taken care of most professionally.

jlock35

3 de ene. de 2014

I initiated an online search for a 2014 2LT Coupe Camaro that went out to 3 dealerships. Mas Hill was the first to respond by email and included links to inventory at the Sterling lot. In person, Mas is exceptionally polite and walked me through the vehicle that made it feel like a personal relationship I was building between the car, myself, and Ted Britt as a dealership. I never felt rushed or wasted time. Lara walked me through all the options for my new Camaro and worked with me to ensure I was getting the best value out of the vehicle. Carey in financing went through all the paperwork, numbers, and details about the deal without leaving out any of the price items, and the experience left me feeling that I had made a good deal, both financially and emotionally. In my opinion, I would say they were all extremely professional and effective at making my experience with Ted Britt Chevrolet an enjoyable one.

PF3427

2 de ene. de 2014

I recently purchased a 2014 Chevy Cruze. My sales rep, Mas Hill, was very receptive to what I was looking for in a car. I explained that I was looking for something very basic in a manual transmission without all of the bells and whistles. Its hard to believe that the new Cruze I bought is the base model. It has more features than I could have imagined, for an affordable price. This was the best car buying experience I have had there were no pushy tactics or hard sells. Mas worked within my budget and I very much appreciated it.

SteveTrimble

1 de ene. de 2014

Awful! I can't believe this still happens. In a world where information can pass so quickly and through so many channels, this service department is still trying to take advantage (read: scan you out of money) of you at every opportunity. This service is so bad that I called for an appointment and they said they could take me within the hour. I go, and when I get there, they say their computers have been down for 2-3 hours! Why didn't the central reservation center know that the location couldn't take customers!? Just common sense folks! They called me when their computers came back online and I scheduled for the next day. Now the real display of pure scams come to play. I'm not dumb. I knew exactly what was wrong with my car. I just don't have the tools. I explained to the service consultant my issue and I could tell he was only half concerned with my real issue. Their real game is to just get you in the door, do the "27 point inspection", and hope you buy into their "diagnosis" of your car. After "diagnosing" about $4000 in estimates for future repairs/work, they said they need to order a replacement for my issue that I came in for. This was a flat LIE! Like I said I'm not dumb but at the time I didn't want to jump the gun and argue. I hesitantly agreed to the new part thinking I have to double check my thought on the issue. The part had to be ordered which was good for me, because I didn't get out of the parking lot before I double checked my original assessment of the issue. Where they said the part broke and needed the replacement, I PROVED them to be wrong. I went back to the service counter and told them they were wrong. Of course they were defensive. The service manager jumped in and he FINALLY took a close look at my issue and agreed that my part was not broken. It just needed the appropriate effort and tool to fix the issue. They still had the nerve to charge me labor after it was so obvious they were trying to scam me. The experience was eye opening. I can tell you that the whole thing was a minor fix and inexpensive but that is not the point. This establishment can NOT be trusted! At the very hint of a questionable diagnosis, this place should know that they lose a customers trust. How can an automobile service department regain trust with a customer? The answer is that they can't. There is nothing they can do to re-establish trust with a smart consumer in the new Information Age. Bottom line: I knew what my issue was, they didn't address it and tried to scam me, I pointed out their mistake and they desperately tried to save face but couldn't. This place needs to know that their scams need to stop!

bigalgoodwin

28 de dic. de 2013

I bought a certified used Chevy Volt from Rockmont Ourisman Chevrolet in Rockville MD and did not get a very good deal at all (after 8 hours). I refinanced through my credit union and bought an extended warranty at Ted Britt Chevy in Sterling VA. I dealt with Carey Lair and she was incredible. She showed me how Rockmont took advantage of me and offered a better warranty for $600 less. Not only did she do all this in 15 minutes, she took two phone calls and talked to a sales person who popped his head in about getting tags mailed to a customer. The whole time she was so personable and professional with me, the sales person, and the people who called her. If everyone worked like her, all the work in the world would be done - and done well.

llm32514

27 de dic. de 2013

I am writing this review because of the exceptional experience I had at Ted Britt Chevrolet in Sterling, VA. Most notable was the help I received from Anthony Saunders. I originally purchased my 2014 Chevrolet Silverado from Anthony a few weeks ago. Now keep in mind I only bought the work truck version so we're not necessarily talking about a big ticket vehicle purchase. I wanted to upgrade the wheels to give it a little extra curb appeal and replace the stock steel wheels. I emailed Anthony a picture of the wheels I wanted from the Chevy website and he took it from there! That same day I had a price on the wheels along with the shipping and availability information. I ordered the wheels and he even took care of scheduling the appointment for me. When was the last time you called your salesperson after you bought I vehicle from him/her and didn't get the "who is this again?" from the other end of the phone. This dealership seems to be going out of their way to ensure a great customer experience and they certainly have my support. If you happen to be in the market for a new Chevy car or truck I wouldn't hesitate to stop by Ted Britt Chevrolet and make sure you ask for Anthony - incredibly helpful, very personable and low pressure. The last point I'd like to make about Anthony and this dealership in particular is never once did I feel like I was being taken advantage of. Everything was explained to me and there were no smoke and mirrors with the numbers. Thanks again Anthony!

jhark1973

26 de dic. de 2013

Both Daniel and Mike were a tremendous help with questions about my service and their customer service was outstanding.i will come back for future services because of Daniel and Mikes customer service.

Gerri

23 de dic. de 2013

We were satisfied with the service and the deal we got, although, there were room for a lower loan rate is the reason why we didn't give an excellent rating for service received.

Anon

22 de dic. de 2013

When I went in to buy a car everyone was very helpful and friendly. Steve explained everything I needed to know about the car simply enough for me to understand. When I was waiting for paperwork to process other employees talked to me and kept me company. I also got a fair value for my truck I traded in.

marcabomb

22 de dic. de 2013

When I went in to buy a car everyone was very helpful and friendly. Steve explained everything I needed to know about the car simply enough for me to understand. When I was waiting for paperwork to process other employees talked to me and kept me company. I also got a fair value for my truck I traded in.

Sun1

21 de dic. de 2013

This was an overall pleasant experience buying a used car at a fair price. All staff interacted with was exceptionally friendly, courteous, and knowledgeable. In particular salesperson Jonathan Evans stands out for going that extra mile. Jonathan picked me up at my house to see a car at the dealership without any commitment to purchase. Ted Britt of Sterling Virginia had a used BMW that fit my search parameters and in was in good condition; a local car with all documented BMW dealer service. The sale was efficiently completed and I left with the car all in one visit Their service even included permanent tags and a one year registration ready to go. I recommend this used car dealership with the caveat that you must know how and like to negotiate.

tallgirl22

21 de dic. de 2013

We gave a rating of satisfactory because, although, we were satisfied with the deal we got, there is always room for a better deal by getting a better rating.

SKhalsa88

21 de dic. de 2013

This was an overall pleasant experience buying a used car at a fair price. All staff interacted with was exceptionally friendly, courteous, and knowledgeable. In particular salesperson Jonathan Evans stands out for going that extra mile. Jonathan picked me up at my house to see a car at the dealership without any commitment to purchase. Ted Britt of Sterling Virginia had a used BMW that fit my search parameters and in was in good condition; a local car with all documented BMW dealer service. The sale was efficiently completed and I left with the car all in one visit Their service even included permanent tags and a one year registration ready to go. I recommend this used car dealership with the caveat that you must know how and like to negotiate.

Leonardcamaro

20 de dic. de 2013

My new Camaro purchase was a good experience at Tedd Britt. When I arrived the sales rep Mas was in front and he wasted no time assisting my car shopping. After being presented with lease and purchase options, I drove my new car home that evening. I look forward to driving my new American sports car every time go anywhere. The price on the LS model was good. The two ladies in the back office were charming. And Natt was responsive to my questions.

nikkis30

20 de dic. de 2013

Mike and Dan were great to work with. I moved here recently from another state and Virginia requires that you have dual license plates. Mike helped me locate all of the hardware that I needed to get the front plate installed on my car (which is a Saturn, a make that GM has discontinued). Once the part was received the next day, I was notified promptly and was able to adjust my schedule to come in to have the plate installed. When I arrived, there was a two wait for service due to the docket of appointments scheduled. Dan went above and beyond to ensure that my install was worked in. AND the service was completed in less than 30 minutes. I sincerely appreciate the assistance they offered me to help me bring my car up to state requirements within the window of time that the state allotted. I will definitely patronize Ted Britt in the future for more intense services on my car.

chuckn

20 de dic. de 2013

I purchased a new 2014 Chevy Mailbu LTZ on Tuesday, Dec 17, 2013. The experience me and my family had with the Ted Britt staff at the Sterling, VA. location was nothing short of spectacular. Each salesperson we interracted with was knowledgeable, professional, courteous, friendly and a real pleasure to work with. I am extremely pleased with the experience and would highly recommend Ted Britt of Sterling, VA for any future vehicle purchases. If all dealerships possessed the same caliber of sales talent as Ted Britt of Sterling, VA, the automotive industry would have a much better reptuation for fairness and professionalism.

EdYoung

15 de dic. de 2013

I was very pleased with my recent visit to Ted Britt Chevrolet in Sterling Virgina, and the service provided by Mike Kohler. I did not have an appointment, but Mike took my vehicle right in, and it was returned to me in about a half hour, just as he had promised. Mike was pleasant, courteous, to the point, and easy to deal with. I have purchesed a number of vehicles from this dealership and had all my service needs taken care of here. I will continue to do so in the future. Mike helped my day start on a positive note.

Jamibail

14 de dic. de 2013

Great service, great car, great price. Would highly recommend a visit to anyone looking for a car. They are eager for your business and up front about the costs. I knew what I wanted and looked at 5 different dealers. These guys buy far exceeded the value of the rest and did it with a smile.

Edward Young

11 de dic. de 2013

We have purchased a number of vehicles from this dealership over the years and continue to use it for servicing. Since it recently became a Ted Britt dealership, we have noticed an upgraded appearance to the facility, but the same friendliness and helpfulness as in the past. The appraisal for our previous car (2008 Malibu) seemed fair, and there was no pressure for us to buy. Both Anthony and Omar were totally professional in their dealings with us in selecting our new vehicle (2014 Cruze). Lara and Carey were both thorough in explaining the various protection plans and service options available to us and efficient in walking us through the paperwork. Because of their professionalism and high quality and value of Chevrolet products and service, we will be repeat customers in the future.

EdYoung

11 de dic. de 2013

We have purchased a number of vehicles from this dealership over the years and continue to use it for servicing. Since it recently became a Ted Britt dealership, we have noticed an upgraded appearance to the facility, but the same friendliness and helpfulness as in the past. The appraisal for our previous car (2008 Malibu) seemed fair, and there was no pressure for us to buy. Both Anthony and Omar were totally professional in their dealings with us in selecting our new vehicle (2014 Cruze). Lara and Carey were both thorough in explaining the various protection plans and service options available to us and efficient in walking us through the paperwork. Because of their professionalism and high quality and value of Chevrolet products and service, we will be repeat customers in the future.Edward Young

Woodscape Construction

10 de dic. de 2013

The thought of replacing one of our work trucks was not easy for me. After driving around and shopping online I decided upon a Chevy Silverado from Ted Britt Chevrolet. They had the truck I was looking for and the salesperson Tanya was very helpful throughout the process. She saw to it that each item we talked about was taken care from before the final sale to after it. I would not hesitate to work with her again.

KevinLudwig

10 de dic. de 2013

The thought of replacing one of our work trucks was not easy for me. After driving around and shopping online I decided upon a Chevy Silverado from Ted Britt Chevrolet. They had the truck I was looking for and the salesperson Tanya was very helpful throughout the process. She saw to it that each item we talked about was taken care from before the final sale to after it. I would not hesitate to work with her again.

DJ

9 de dic. de 2013

My experience at Ted Britt Chevrolet in Sterling, Virginia was one of excellent customer service. Tanya, my car sales representative made sure she was tentative to my every need. She was very knowledgeable about the lineup of vehicles that were available, and always inquired how she could provide any further assistance. The price of my vehicle was great, and Omar is definitely an employee that values honesty with his customers. Based off of my initial buying experience with Ted Britt Chevrolet, I would certainly recommend family and friends. I hope to continue to experience this level of customer service with Ted Britt Chevrolet in Sterling Virginia! DJ

NestleSnypes86

8 de dic. de 2013

My experience at Ted Britt Chevrolet in Sterling, Virginia was one of excellent customer service. Tanya, my car sales representative made sure she was tentative to my every need. She was very knowledgeable about the lineup of vehicles that were available, and always inquired how she could provide any further assistance. The price of my vehicle was great, and Omar is definitely an employee that values honesty with his customers. Based off of my initial buying experience with Ted Britt Chevrolet, I would certainly recommend family and friends. I hope to continue to experience this level of customer service with Ted Britt Chevrolet in Sterling Virginia!DuJuan

irpete

6 de dic. de 2013

I recently had to have my 2014 Corvette Stingray towed in for an unexpected warranty item. I contacted the service department and was greeted by Shawn Wilcox. Shawn walked me through the process of arranging for a flatbed tow via Roadside Assistance and called me once my vehicle arrived. He called back a few hours later with the diagnosis and informed me of the process over the next couple of days. Shawn was great throughout the whole process and kept me informed on the progress.I unfortunately didn't purchase my car from this dealer but I have now found where my car will be serviced from now on. Shawn made what could have been a bad experience for a new car owner to a painless process. I couldn't be happier with the whole experience. Thank you Shawn!

jimkel

6 de dic. de 2013

A great environment in which to buy a new car. Salesman, Anthony Saunders was great, he answered all my questions and has kept in touch.

Leeeo

29 de nov. de 2013

Mas Hill and Omar Hernandez are 2 of the nicest guys you would ever want to meet in car sales! We leased a Chevy from them and appreciated their professionalism and commitment to their customers.

Lmenefee

27 de nov. de 2013

Spectacular service. I had to buy a new car, because of a MVA. They help me set up purchasing another new Chevy cruze. It was painless, enjoyable, and easy to go through the process. High recommend this location.

Karen&Leo

25 de nov. de 2013

Mas Hill and Omar Hernandez are 2 of the nicest guys you would ever want to meet in car sales! We leased a Chevy from them and appreciated their professionalism and commitment to their customers.

honorsmom

23 de nov. de 2013

When they advertise a price on their website, they should honor said price. They use the "bait and switch" method of advertisement and car sales. I have a paid for 2007 Silverado - I love my truck. I figured for my next car I would get a Chevy Malibu - my husband works for a local company and has a discount count from his employer. The website says VIP pricing = don't be fooled!!!! That only applies if you have USAA insurance! Who owns this dealership??? They must have stock in USAA!!!! I own a Chevy - THAT is where the loyalty lies. I shouldn't have to own a different insurance policy for a CHEVY loyalty discount! I bought a Hyundai! The second one we have purchased - from Brown's Hyundai in Leesburg! Want honest, dependable, friendly sales people and service??? AVOID Ted Britt and head all the way down rt 7 to Brown's. Tell the Suits' sent you! I won't EVER look for a Chevy at Ted Britt's again!

saigonboi

22 de nov. de 2013

I could not be happier with my purchase all thanks to Anthony. I told him exactly what I wanted and he bent over backwards to make it happen. Not only did this dealership make a sale thanks to Anthony, but they've earned my recommendation to everyone I know.Also thanks to Lara, I made a smart decision to enviroguard my new Camaro.

chrisbachman1234

21 de nov. de 2013

Tanya was fantastic. She offered advice rather than a sales pitch. She also made my family feel very comfortable throughout the process. Tanya was also very responsive through email, which made it easier for me to arrange a time to test drive my car.

chevyva2010

20 de nov. de 2013

I took my 2010 Chevy Equinox in for an oil consumption issue and got excellent service. Chris Thomas and Rob Wilkey took care of everything for us. They were very friendly and treated us like VIPs. We were invited to look at brand new corvette which my son really enjoyed. My car has been running great since and I will definitely be back. This is the second great service experience Ive had with this dealership. The first time involved a strange electrical issue that turned out to be a weak battery. They replaced it at no charge.

Fred25

19 de nov. de 2013

As my wife says "she would rather kiss a snake that go through the car buying experience" and she hates snakes! First Brain worked hard with me to find the right vehicle for us via the phone after my first internet request for information. We talked and I explained what we were looking for and he found it and had it ready for us to come in and look at. When we arrived the car was ready for viewing, mabye not 110% detailed but pretty darn nice since h had just found it. the car buying experience was a plaeasure and my wife and I both looked at each other how great an experience it was. Straight forward and a done deal. There were some options we wanted added and the folks over in the show room worked with us to get us what we wanted and I think gave us a fair deal, I will know if it was really great when I get it all done and completed. Which brings me to my next point, Vanessa has made a great effort to follow up with me to make sure we are on track for the right parts and time to be there to get it done, as a matter of fact I dropped it off this morning for the extras being added. Vanessa came down to check on me while turning in the Tahoe and Brain has called me to ensure I was happy with the deal. He is suppose to get me my floor mats and second key while the Tahoe is in getting the additions to it. I will report on the service call once I get it back. If it is as good as the sales team and what I got a brief view of this mornign I will be a Ted Britt Customer 4 Life.Thanks so far, Dan

catherinehigginbottom

17 de nov. de 2013

Here they truly care about you as a person and not just a customer. I felt that Steve and Ricky listened to me and worked very hard to meet my needs with the vehicle and the financing. Everyone was so courteous and genuinely warm. I bought a 2011 Dodge Grand Caravan yesterday and decided today to take them up on their offer of a loaner today till the minivan is finished getting its interior and exterior protectant applied. Thanks to Lara and Vanessa for introducing me to a life-saver product! With my four kids, I'll need it. :) Since I'd declined the offer of a loaner yesterday, they were not prepared for me to change my mind. Today, everyone scrambled to make sure I had another wonderful vehicle as the loaner. Their guarantees simply can't be beat! I trust them to stand by their products. I'll be a repeat customer and would recommend this dealership without hesitation. Thanks to everyone at Ted Britt Chevrolet in Sterling for such a wonderful car-buying experience!

Naynay0815

13 de nov. de 2013

Walked out with a 2014 Malibu... GREAT experience!!!!! The customer service can not be beat. Everyone was very helpful and knowledgeable. Mas made sure I was getting everything I wanted in my new purchase and I even ended up adding some items thanks to Lara.

bobnunz

12 de nov. de 2013

negotiated price over the internet; was met immediately at dealership by steve and greeted us by name; very happy with the condition and appearance of vehicle; price was below other dealers we compared.

JMRomano

11 de nov. de 2013

Jeremy was over and above in customer service. He answered all my questions, did not strong arm me to make any decisions, he was realistic and offered personalized service that is lacking from so many businesses.Lara was friendly, cheerful and knowledgeable. She was helpful in assisting me to make decisions on products that were right for me.These 2 employees are amazing!

yashb

6 de nov. de 2013

I worked with Chris Thomas and Tom Linnehan for a repair for my Chevy Avalanche. I found Chris to be very knowledgeable and honest. Chris went out of his way to answer all my questions, was very patient and offered a lot of expertise. I had a minor issue with my lights and he was able to quickly fix it and didn't even charge me for it! I had another issue that needed to be escalated to GM motors and Tom was most efficient and effective in getting in touch with GM and ensuring that I got the part free of cost despite the fact that my warranty didn't cover it.The people here work hard to help you fix your car, take on responsibility for their actions and also do their best to save you money.I appreciate their dedication, extreme attention to customer service and their immense knowledge of vehicles and how warranties etc. work.I have been going to this service center for 2 years now and am completely satisfied. I would recommend it to anyone who is looking for a reliable and honest service center. Beyond that, ask for Chris - he's great!

Mougins

28 de oct. de 2013

I took our Honda Civic for a State and emissions inspection. Every single person I dealt with was so courteous, professional, kind and efficient that I will continue to come to this dealership any time I need any service for this car. I was very vulnerable, sad, and dizzy from meds I am taking since my husband has been killed in a car accident 2 weeks ago. I did not tell anyone there about this, but when I felt a bit dizzy the person doing the paperwork offered me a bagel (which I did not take, but felt so very grateful for her kindness). I am sorry I did not get her name.I will recommend this dealership to all my friends.P.S. The restrooms were spotless, as was the whole place.

crispy31909

22 de oct. de 2013

All I have to say about the TeddBritt Chevy Dealership in Sterling is that they are a JOKE! Classic Bait and Switch tactic, based on an advertisement received in the mail, promising 125% of NADA trade-in value regardless of year, make, model or payoff, is what lured us in on a beautiful Sunday afternoon. My wife kept telling me that this deal was too good to be true; however, I thought it might be a good chance to be introduced to the Chevy family. So, from Fredericksburg, we made the two hour hike to Sterling to claim this advertisement and purchase an Equinox. I had contacted the dealership a couple of times, through phone and email, to make sure that this deal was legit. I confirmed with them that based upon the NADA trade-in value, my vehicle was valued as a trade-in somewhere between $24,500 and $27,500 depending on condition. They said it was a reasonable trade-in amount without having inspecting the vehicle. Additionally, we had a guarantee offer from Carmax of $26,000, which further my confidence as to the trade-in value of the vehicle. Our car salesman, Mr. Mas Hill, was very pleasant to deal with. However, it wasnt until the other man behind the desk relayed that the vehicle was worth $21,000, based on NADA, and that $26,000 included the additional 25% increase. Even though I had previously sent a link to the value of the vehicle from NADA, which they had concluded to be reasonable and with a guarantee offer from Carmax for $26,000, they are now singing a different tone of $21,000. I can assure you that the condition of the vehicle is good. The man behind the desk then increased the offer to $28,000 and proceeded to tell me that he was offering me quote One heck of a deal and that I should take it. One heck of a deal would be to honor your word (aka, advertisement), but I guess that is too much to ask. Thats a bunch of BS to the tenth degree. Thanks, Chevy, for wasting a beautiful Sunday with my family for your big crock of lies. I should send you an invoice for a tank of gas for having to sit on 95 for a bunch of nothing. As my wife would tell me, Stay away from Sh__ty Chevy. Lesson Learned!

bahumphrey

13 de oct. de 2013

Car problems have been a major stressor for me in the past, but the service department at Ted Britt helps to reduce that stress. Chris Thomas is very knowlegeable, professional, and friendly. He took a great deal of time to explain to me the car issues, checked with me (for understanding) and explained options. Robb, the service technician, also was very courteous and explained the steps he would be taking to correct the car problem. Afterwards, both Chris and Robb came back to me to give a final report. I was very appreciative and pleasantly surprised at the extraordinary customer service.-B.H. (Saturn Outlook owner)

jhast

6 de oct. de 2013

Overall a good experience and the car is fixed. I used Ted Britt Chevy in Arlington before they closed with good results. I don't care for this 25 word requirement.

cwrebel

3 de oct. de 2013

Had my car service for a Service Air Bag light. Shawn called me within a couple of hours and let me know what the problem was and that I also needed rear brakes. Service was excellent and the car was ready when he said it would be.

cwrebel

3 de oct. de 2013

Had my car service for a Service Air Bag light. Shawn called me within a couple of hours and let me know what the problem was and that I also needed rear brakes. Service was excellent and the car was ready when he said it would be.

Jocko7777

2 de oct. de 2013

I recently had my 2001 Corvette in for routine maintenance and a repair. Customer Service Rep. Sean Wilcox deserves recognition for his overall professionalism and courtesy displayed from my initial scheduling till the time I drove away from the dealership. He was spot on with regard to the cost, the time of delivery, and the special attention to both myself while at the dealership and detail to my prized possesion. He is an exemplary employee and made me feel like a valued customer.When I arrived to pick up my vehicle I also had the privilage to meet with Keith Wilbur (my technician). He was also very professional, polite, knowledgable, and spent time explaining the repair and talking about corvettes. I can't begin to express how both of these gentlemen went out of their way to make my visit the best overall experience. Kudo's to Ted Britt Chevrolet!!! I also plan to utilize Ted Britt for my forever Chevy dealership and hope to purchase my 2015 Corvette from them as well! Robert K.

John DC

24 de sep. de 2013

Dealership is excellent. Hook walked up to me as I waled in asking how he could help. Told him I would like to see the blue 2014 Silverado in the back. We talked about pricing and discounts as we walked back to the truck. I advised Hook that I was in a hurry as my Lions were playing at 1:00 and he said well let me take your trade-in for appraisal and I will have Eddie answer all your questions. Eddie showed me all the truck had to offer and let me drive it up front. Hook was waiting for me with the appraisal and we started talking final price. He went to Sales Manager for a final answer, but I was still a little hesitate and wanted to think about it. Also, it was close to one and I never get to see the Lions. Hook and the Manager were ok with that as I let them know I would call one way or the other. Had a few questions while watching the game and Hook ws able to answer all of them. Told him I would be there in 1/2 hour and he said he would get the truck detailed and filled with fuel. When I arrived, hook was busy with truck but had arranged for Sales Manager to keep and eye out for me. Manager took me back to a very pleasant young lady who had all my paperwork ready to sign. Hook came back with the truck and he and the sales manager and young lady answered all my questions, staying past closing to do so. Hook then stayed longer to go over all aspects of the truck and to show me how to work the Bells and Whistles! I will miss my old truck as I bought her new 10 years ago and she was great. But I am glad I saw the Brown Silverado out front, which made me stop to see what they had going for them. Hook and everyone at the dealership treated me great and never hassled me like I have been hassled at other places. Great Truck and Great People, especially Hook, who called today to make sure everything was good with my truck and to make sure I was happy with my experience, which I truly am.

Haridi

15 de sep. de 2013

Sales person Jims very kind and nice to deal with, but manager is very Rude and unprofessional, car not as described on line, we drive in to buy the but we received unacceptable way of customer service from the manager,

KellyJo84

11 de sep. de 2013

Service was quick. When I called to book my appointment Ricky was very friendly and was able to accommodate me at my convenience. Would highly recommend to anyone.

sallysil

10 de sep. de 2013

I purchased my last two cars at this dealership prior to the business being purchased by Ted Britt. While I felt very comfortable with my salesman (worked with the same person twice), I had horrific experiences with the service department every time I tried to service my car. Consequently, I was reluctant to work with the dealership again when I recently had a warranty issue having to do with a defective ball bearing in my left front wheel.However, my recent experience with Ted Britt Chevrolet was totally different than what I had been subjected to when the company was called Sterling Chevrolet! Initially I dealt with Tom Linnehan who patiently listened to my graphic descriptions of my car issues. He immediately had me work with Dan Boling (Quality Control Manager) who figured out exactly what the problem was during a test drive. Fortunately, the part was in stock, my repair work was covered under my extended warranty and I was out the door in a relatively short period of time. Only to have to return 2 weeks later with a defective tire issue which, again, got the care and attention of Dan Boling only an hour before closing time on a Friday afternoon. Dan actually delayed a dinner appointment with his wife to make sure my car was tended to. Now how's that for service?

cklutz

7 de sep. de 2013

I had a great experience at this dealership. I recommend that you deal with Mas Hill. I came in with a 2005 neon and was able to leave with a 2014 cruze.

Rick P.

24 de ago. de 2013

Sales rep was very good - patient, personable and thorough. Internet sales consultant was far from truthful about the price offer; needs more training. Manager of sales rep needs further English language training and on interpersonal communication, especially with potential clients, and was more of a hindrance than a facilitator on the buying process.

Cakenasty25

16 de ago. de 2013

It was a good experience. Not all the hassle of going back in forth negotiating a price. Gave me a price I agreed on. My man Mas was friendly. He made my experience go well. I love the car, but my son loves it more than me. He thinks it's his car instead of mine. Lol. Just wanted to say Thanks!

United Baptist Church

9 de ago. de 2013

Our experience with Tanya White-Deo was top-notch. She has a great personality and pleasant to work with. Tanya worked with the dealership owner to help our church obtain the best discounted price possible. Since we are a 501(c)(3) organization we were looking for the best value for our church. Tanya AND several others we worked with were very accommodating in working with our limited funds. We purchased a 2012 previously owned van with only a few thousand miles. So, for us it was like buying a new van at a good price. Great dealership and one we will consider using in the future.

UBC_Treasurer

9 de ago. de 2013

Our experience with Tanya was top-notch. She has a great personality and pleasant to work with. Tanya worked with the dealership owner to help our church obtain the best discounted price possible. Since we are a 501(c)(3) organization, we were looking for the best value for our church. Tanya AND several others we worked with were very accommodating in working with our limited funds.We purchased a 2012 previously owned van with only a few thousand miles, so for us it was like buying a new van at a good price.Great dealership and one we will consider using in the future.

Softball Mom

6 de ago. de 2013

I went to Ted Britt Chevrolet in Sterling as a "walk-in" to get state and emissions inspections done for our 2007 Saturn Vue and to schedule an appointment for an alignment since it was very busy. Mr. Chris Thomas was very welcoming and professional. When I mentioned I also wanted to separately schedule an alignment, he ensured my vehicle was seen immediately for the alignment while maintaining the vehicle's position in the long queue for the inspections. Mr. Thomas was very patient and an excellent listener. I described how the vehicle was shaking/vibrating, and he suggested and incorporated tire rotation and tire balance services while I waited. Mr. Thomas followed up with detailed information following the inspections and provided excellent suggestions and advice for consideration. At no time was I ever pressured into having any more services completed, and he was very patient and easy going. The checkout/payment process was very easy and Leslie Sterba was very personable, courteous and professional. It was a very pleasant experience, and I will definitely return.

mahoneyli

5 de ago. de 2013

I went to Ted Britt Chevrolet in Sterling as a "walk-in" to get state and emissions inspections done for my 2007 Saturn Vue and to schedule an appointment for an alignment since it was very busy. Mr. Chris Thomas was very welcoming and professional. When I mentioned that I also wanted to separately schedule an alignment, he ensured my vehicle was seen immediately for the alignment while maintaining the vehicle's position in the long queue for the inspections. Mr. Thomas was very patient and an excellent listener. I described how the vehicle was shaking/vibrating, and he suggested and incorporated tire rotation and tire balance services while I waited. Mr. Thomas followed up with detailed information following the inspections and provided excellent suggestions and advice for consideration. At no time was I ever pressured into having any more services completed, and he was very patient. The checkout/payment process was very easy and Leslie Sterba was very personable, courteous and professional. It was a very pleasant experience, and I will definitely return.

steve naughton

4 de ago. de 2013

Got the same great service I always received at ted britt ford.amanda was very nice and efficient. Way better service than pohanka!will be back.

glc1964a

4 de ago. de 2013

I am very satisfied with my experience in purchasing my 2013Malibu. They were very friendly, courteous and professional I will recommend Ted Britt Chevy.

hudd77

3 de ago. de 2013

This was my 1st visit to Ted Britt Chevrolet in Sterling since they took over from Sterling Chevrolet. My experience was disappointing. I came in for a Oil Change and noise I was hearing when my AC was on. I came in on July 16 around 8:30am, and spoke with the service rep. She was polite and professional. The problem was while my Oil Change was done, my other issue with my AC was ignored and not even checked.. (i feel). I was told that the tech saw or heard no issues. But as soon as I left the dealership, I heard the noise again, and my truck was running worst after that 21 point check.I called Amanda and informed her I'm still having issues with my AC, and I'm hearing the noise again from my AC compressor as soon I left the dealership. My truck was also running worst then when I brought it in. She told me to bring it back in. I dropped my Truck off the next morning and it was there all day but wasn't checked out. I got a call at 3pm from Amanda that they faxed the info for repairs to my warranty company for review and it was probably too late for approval for today (Wed). I called my warranty company for a followup the next morning (Thursday) and they said they didn't received the fax from Ted Britt. I call and informed Admanda the Warranty company never got the fax for the work that needed done, and she faxed the paper work over. Short story the work was finally completed on the 3rd day, when it should've been done on the 1st day of my visit. I felt that on the 1st day my truck wasn't even checked for what I complained about. The 2nd day after dropping my vehicle early Weds morning, it was pushed back and not looked at. The 3rd day (Thurs) at the dealership, my truck was finally looked at and fixed. Another issue is that srcatches were found on my dashboard after the work was completed that wasn't there before I dropped it off. No I did not inform my service rep about the scratches on my dash. After my other experience at this dealership it would've been ignored or denied. I know this issue could've been handled allot better then they were, and I'm very disappointed with this Dealership.

amoss75

24 de jul. de 2013

Love, Love Ronald. He was wonderful. Not thrilled about the prices for labor from a dealership. It costs a LOT less on labor for car shops that are not dealerships. LOVE Ronald tho!!

chasema

17 de jul. de 2013

They were ready to start work on my car as soon as I arrived at 9:00am. I was met by courteous people. The work was donein less time than estimated. Mr. Ronald Martin has great " people skills" and a nice sense of humor.I have never had a bad experience with Saturn Service or at Ted Britt Chevrolet.

StephenSilverado

16 de jul. de 2013

From the time that I pulled up and got out of my Silverado, I was greeted with smiles and made to feel that I was important. I was kept informed on the work that would be performed and what the costs would be for the work to be performed and the approximate time the hour would be done. It was a very pleasant experience and I appreciate the way that Amanda took care of my service today.

stephensmith33865854

16 de jul. de 2013

From the time that I pulled up and got out of my Silverado, I was greeted with smiles and made to feel that I was important. I was kept informed on the work that would be performed and what the costs would be for the work to be performed and the approximate time the hour would be done. It was a very pleasant experience and I appreciate the way that Amanda took care of my service today.

NeilCohen

13 de jul. de 2013

Monday morning - service light came on when I started my Volt. Went directly to the dealer without an appointment. Mandy scheduled my service and arranged a rental for me on the spot. Problem was found and fixed - parts had to be ordered but I picked it up on Tuesday afternoon. Great job...nbc

Courtney83

12 de jul. de 2013

It is extremely refreshing to finally have a dealership I know I can go to and not feel "scammed" as I do at some other Chevy dealerships in the area. My experience with Service Advisor, Chris Thomas, was above and beyond Customer Service wise and this review is long overdue. I bought my Chevy Cobalt in June of 2008, back when it was still Sterling Chevrolet. Over the years, I have come in for a few oil changes, some emissions tests when needed for new plates, safety inspections - you know, the normal vehicle maintenance. I've been fortunate to have had Chris help me on occasion when bringing my car in and he is always friendly, no matter the day or reason I'm in. As a young woman, to finally feel that I'm not being taken advantage of with things my car "needs" or scared into getting certain things done on my car like Koons has done to me many of times, is a breath of fresh air. Chris shares things with me in terms of "If it were my car, this is what I would do/recommend" which I appreciate. My last visit back in April (I told you this was overdue, sorry Chris!), I was even taken back to see my car up in the garage and explained what 'so and so' was/meant by the great Service Tech, John Harris. Never in my life have I had a dealership or technician ever take the time to go above and beyond like that so I could actually see what they were talking to me about. It sure puts the confidence in me that Ted Britt Chevy is the place I want to take my car to time and time again. Thank you, Ted Britt Chevy for your honest, friendly employees who make it a breeze to bring in my car. I no longer dread having to "drop off my car" because it's a great environment you have within your dealership and outstanding employees. Having worked a management/Customer Service job before myself, I must say you sure do have all the right key components in your business that will bring your customers back time and time again for a job well done. Please make sure to thank Chris Thomas & John Harris for all they do for your customers!

Maggiemy

12 de jul. de 2013

Everyone from Amanda on down was extremely friendly and helpful and did a great job. I would not hesitate to recommend this service department to anyone.

pkrug

12 de jul. de 2013

Amanda Smith was very courteous and committed to making sure that all my needs were met. She truly exemplified what customer service really means. She really cared about my service issues and took care of them fully.

mrsproles

9 de jul. de 2013

This was my third visit for service and Ronald Martin was exceptional in all aspects of my service needs. Also your location has the best access with no traffic problems. Thank Ronald Martin for me. Max R. Sproles

Momof4TLC

7 de jul. de 2013

We went to Ted Britt to purchase my daughter her first car (used). We were introduced to Collin Dunn. I have no complaints in regards to the setup or the actual transaction. During the initial setup I SPECIFICALLY as Collin if we could take it to our mechanic due to a bad experience we recently had with another used purchase from elsewhere. We were assured that it wouldn't be an issue. The very next day we took it to our mechanic & I called Collin immediately after & explained that issues. Collin stated he would call back & never did. Since then I have called about10 times (Since the 2nd week of June 2013) & sent an email with not one response back. The Car Fax revealed there was a front end fender bender, the damage that the mechanic saw (no visible unless car lifted) could have been a direct result of the fender bender....I still have no heard back from Collin. I have now contacted the corporate office and am waiting on a response from them. On top of this, when the car left the lot, it was missing a few radio buttons & paint from the side view mirror which Collin was going to order and call when it came in. We haven't heard anything from Collin or anyone else from Ted Britt in regards to this issue. To sum it up...The sales/set up is great...after you leave the lot YOU DON"T MATTER!! I definitely will not be back as I had mentioned to buy our 15 year old his next car!!

tavojir

5 de jul. de 2013

Each person with whom my wife and I dealt, through all of the steps of the sales process treated us respectfully, answered all of our questions about alternatives, and offered the car we wanted at a price lower than we expected to get.

tonielebeacham

2 de jul. de 2013

Chris was wonderful to work with. He was friendly, helpful and informed me of the condition of my car. Service was quick and the waiting area was comfortable.

nhott1963

2 de jul. de 2013

This was my first visit to this dealership and it was a very pleasant experience. I dropped my car off early and they were great about shuttling me to work. When my car was ready, I got a call from Ronald when my car was ready and he offered to pick me up if I needed a ride back. I did not but it was nice to be offered that service. I will be back in the future for service.

lhsheffie

2 de jul. de 2013

Went in for a State Inspection, and Chris was very helpful and friendly to work with. My car was done pretty quickly and I was pleased with the customer service.

Sterling native

2 de jul. de 2013

Each person with whom my wife and I dealt, through all of the steps of the sales process treated us respectfully, answered all of our questions about alternatives, and offered the car we wanted at a price lower than we expected to get.

bokenpop1967

1 de jul. de 2013

I found service to be really fast and Ronald Martin was very helpful with all the questions I had. I will recommend this company to my friends and family.

joaofreire

29 de jun. de 2013

I'm very satisfied with my purchase experience at Ted Britt Chevrolet. Mr. Hook was very professional throughout the sale process. Furthermore, I totally recommend this car dealer! Congratulations to Ted Britt Chevrolet's staff for the excellent services!!

StillLooking

25 de jun. de 2013

I was about to buy a car from here so I took it to a private mechanic to get it checked out first. The mechanic said that the spark plugs were burnt and the tires were cupped and dry rotting ($1000 of extra maintenance!). The manager refused to make any of the necessary repairs or lower his price. He said he drives his car with dry rotting all the time and that there was nothing wrong with them! Overall, he was very unfriendly.

1CGS

21 de jun. de 2013

Working with Ronald Martin to resolve an issue also identified two other problems with the car. His friendliness upon entering the service aread down to his setting up a rental car for me at Enterprise was a very pleasant experience. Ronald contacted me throughout the day to let me know what was found, how it could be fixed and the price for parts and labor. He also let me know the parts were not in stock and it would take the next day to receive the part. I was told to keep the rental car as to not be inconvenience when going to work the next day. My overall experience was a very great one.I do not know how much service should cost so I could not say if it was great or not. However, it was less than I expected to pay.

Mr. Williams

21 de jun. de 2013

Chris was very friendly and helpful to me. I had a lot of questions about my car being serviced and he took his time and explained to me what type of deals they had going on and what was best for my car. I received excellent service on my car and didn't have to pay too much money. Chris is always helpful everytime I come and I appreciate his services. Excellent employee!!

TheCoachWalker

19 de jun. de 2013

I would like to start off by thanking Omar Hernandez and his stuff, Matthew Snyder, Katie Woods and Carey Lair for the most amazing experience I have ever had in purchasing a vehicle. Omar's honesty will take your far in this journey we call life. He is truly a man of your word and it's a pleasure to have met him and his staff. It's good to know there are still people like him who want to make a difference in other's lives. I have recommended Omar and Ted Britt Chevrolet to all my friends and family. My next purchase will be at Ted Briit Chevrolet.Again, Thank you Omar and staff for enhancing our care buying experience. Sincerely,Clint Walker

millva

19 de jun. de 2013

An absolutely excellent, thorough and courteous service staff very seldom found anywhere. The shuttle service is a great convenience and Pete is arguably the best mechanic out there.

jaspycats

18 de jun. de 2013

Service was performed quickly and effectively. Ronald Martin (service advisor) was professional and friendly. No hesitation about returning for the next service. Overall very satisfied.

spunky381

13 de jun. de 2013

best experience i have had with this dealership, arranged for a rental loaner; they retrieved my truck for me when completed, in the past i wandered the lot looking for it

Kandi4u

12 de jun. de 2013

Mike was great! Quick, friendly service was what my 2 yr old son and I received. Made us feel right at home! Thanks for making our visit stress free !

pnorton2000

11 de jun. de 2013

Came in for service on my Corvette and was very pleased with the service and attention to detail provided by Mike Kohler. Great overall experience with great service at a great price. Cheaper than I paid for the same service over 8 years ago. No hard sell for additional service, quick service and notification when the car was ready. I will return to to have my car serviced here from now on.

nancyjanegaudino

10 de jun. de 2013

1st off, Mas was very helpful to my husband during the negotiations. When I came in to test drive, Mas warmly greeted me and seemed as excited as I was about driving the Volt. I fell in love with the car immediately. Before the end of the afternoon, I had a beautiful, prepped car to drive. Eddie and Mas sat with me in the car and explained all the features, answered all my questions, set up my Bluetooth and OnStar. The next day, Mas called me to make sure everything was still good. And it is! I have never been so pleased with a car-buying experience.

kubickbc

9 de jun. de 2013

Mas Hill, Jason Fischbein, Maribeth Assaley, and Katie Wood went above and beyond to make this sale memorable. Mas and Jason worked to ensure the price was right, found the black granite Malibu I requested, and had it delivered to Ted Britt Chevrolet in Sterling VA. Mas Hill ensured it was detailed and delivered on time, and followed up to make sure the vehicle was satisfactory. Thank you everyone for taking the time to make this major purchase easy. I'm looking forward to working with you all in the future for all service requirements.

Brenda

9 de jun. de 2013

Mas Hill, Jason Fischbein, Maribeth Assaley, and Katie Wood went above and beyond to make this sale memorable. Mas and Jason worked to ensure the price was right, found the black granite Malibu I requested, and had it delivered to Ted Britt Chevrolet in Sterling VA. Mas Hill ensured it was detailed and delivered on time, and followed up to make sure the vehicle was satisfactory. Thank you everyone for taking the time to make this major purchase so easy. I'm looking forward to working with you all in the future for all service requirements.

Kendjones

6 de jun. de 2013

I have had my Saturn Outlook serviced at Ted Britt for about a year now. Ronald has always taken great care of me and saved me quite a bit of money over time. When I was ready to trade in the Saturn, I returned to Ted Britt because I was so pleased with Ronald's customer service. I found the same level of customer in Rico, Omar, and Carey as they helped me purchase my new Traverse. I would recommend the dealership.

VBettyBoop

4 de jun. de 2013

Roland was very quick in helping us get both of our vehicles in and out quickly. One needed an emissions check, and the other needed servicing, and we received both our cars in under two hours.

07Chevy

4 de jun. de 2013

Mike was in constant communication with me while I was having my car serviced. it ended up needing a lot of work to pass inspection and he took care of it.

SRTraylor

4 de jun. de 2013

It was my first time working with Ronald Martin; usually work with Chris in Service Department. Ronald was curteous when I dropped my car off on Monday, June 3rd, and worked with me to get my car (2011 Malibu) back by 2:00 PM the next day as I had an unplanned, unexpected event on the afternoon of Tuesday, June 4th. Upon dropping my car off, Ronald reviewed my service history and confirmed I was up to date on routine, periodic maintenance, which I appreciated. I have been a customer of this dealership location since 2000, and look forward to several more years of quality service.

signature

4 de jun. de 2013

I just purchase a brand new 2013 Chevrolet IMPALA LT at Ted Britt Chevrolet, which I had my eye on forsometime. I had been looking over the internet, and Ted Britt had the best selection and price. Mike Garrett, my sales professional, was very knowledgable and helpful in my purchase of the IMPALA.Also Mike went the extra mile to get me "letters" for the gear shift box, which the car did`nt have, even thoughit was right on the dash. Shadi and Maribeth helped with all the financials papers and explaned my options.They also let me take thecar home that day, without me giving them a down payment first. Which I did the next day. Not to many dealershipswould do that. So I would recommend Ted Britt Chevrolet to anyone looking for a new car. So before you goto a import dealer, check out Chevrolet. Thanks Again, WES O`Donnell

drewdavisdc

4 de jun. de 2013

Roland kindly and promptly began processing my vehicle upon entry in the Service Department, and noted the efficiency with which his service crew would fix my vehicle would be second to none--and it was, finishing in under 30 minutes! He was respectful and personally escorted me to the payment processing department, thanking me for my service. I really appreciated his good work and the affordability of the service.

scooter654

3 de jun. de 2013

This was a very friendly dealership, there were no hassles and the staff really looked to what my needs. They tailored them to the right vehicle and never pushed for something that I did not want or need. Hook was genuine and caring while taking care of my needs. He answered all my questions with great care and listened to me I explained what I was looking for. I want to say thank you and the staff at Ted Britt Chevrolet is genuine. I don't usually leave the dealer decal on my vehicle but I am going to make an exception and leave Ted Britt on mine. Thanks for the superior service in the parts department with Chris who helped me look at the many options for luggage carriers to fit my Tahoe.The finance girl who lovingly put up with my children in her office as we finalized the paperwork. Thanks to Shadi who gave me to Hook and he took care of me in the end. Hook is a great person and not just a car salesman. Thank you Ted Britt Chevrolet, You now have a loyal customer.Semper FidelisWilliam Roy II

Jocko7777

3 de jun. de 2013

During my first visit toTed Britt Chevrolet for service on my 2001 Corvette, Mr.Kohler was extremely professional, provided "exceptional" customer service, attention to detail.

scadima

3 de jun. de 2013

Overall service was great. I went there for an oil change, tire rotation and VA inspection. Mike was very friendly and helpful. He answered the questions I had regarding the tires about my vehicle.

WJamieson

3 de jun. de 2013

Staff was all very profesional and friendly. They worked with our individual situation and found/applied several discounts to lower the price. Mike Garrett was very easy to work with. He was not pushy and was genuinely interested in meeting our needs.The remodeled dealership is much nicer than the old Chevy dealership.

Jocko777

3 de jun. de 2013

During my first visit toTed Britt Chevrolet for service on my 2001 Corvette, Mr.Kohler was extremely professional, provided "exceptional" customer service, and attention to detail.

AF JAG

3 de jun. de 2013

In 40 years of driving, I've purchased many cars. The delivery service provided by Hook Pagnotta was by far the best experience ever. We arrived just over a hour before closing, but the staff never gave any indication they were in a hurry to leave. Hook insisted on staying to help set up various aspects of the vehicle's electronics and to ensure we understood how to make things work. Awesome service!

afjag

2 de jun. de 2013

In 40 years of driving, I've purchased many cars. The delivery service provided by Hook Pagnotta was by far the best experience ever. We arrived just over a hour before closing, but the staff never gave any indication they were in a hurry to leave. Hook insisted on staying to help set up various aspects of the vehicle's electronics and to ensure we understood how to make things work. Awesome service!

jap141

2 de jun. de 2013

The staff was very professional and helpful. My sales representative Hook Pagnotta was great! He made the process of purchasing the vehicle as painless as possible. My 8 year old was along and instead of him being board to tears, Hook let him help with pulling the vehicles around and then taking him to get gas and get the vehicle detailed for delivery. All in all best car buying experience I've had. Would highly recommend this dealership and the sales rep Hook to anyone I know.

Sosagabe93

29 de may. de 2013

Got me a new camarro best dealer experience ever I've already recommended this place to ten people. Great service, very patient, helpful and courteous!!!!!!!

cfaniel

29 de may. de 2013

The reason why I purchased my vehicle was because of Shahzad. He was very informative, patient and more important, professional and knowledgeable about the product we were interested in purchasing. As a result, we drove from Chester, Va to Sterling, VA because he was persistent and confident that he could offer a better deal than the local dealer's in my area and he did! We are thoroughly enjoying our vehicle and will recommend Shahzad to our friends and family alike. Thanks guys.Charley and Shirley

sylvester05

29 de may. de 2013

Diagnosis of problem was great and satisfied with work. I used this facility before it was Ted Britt but satisified that service is still good.

mma3327

29 de may. de 2013

This was by far the best car buying experience I have ever had. Everyone at the dealership from sales to finance was very pleasant, personable and professional. There was no high pressure sales tactics. I am very pleased with how smoothly things went. I highly recommend this dealership. Ask for Eddie Castillo. He is the great!!

MSMONICA

29 de may. de 2013

This was by far the best car buying experience I have ever had. Everyone at the dealership from sales to finance was very pleasant, personable and professional. There was no high pressure sales tactics. I am very pleased with how smoothly things went. I highly recommend this dealership. Ask for Eddie Castillo. Thank you Ted Britt Chevrolet

maxhughes

28 de may. de 2013

They were the most helpful team I have every worked with for buying a new car. I would recommend this dealership to all my friends. Great TEAM!!!!!!!!!!!!!!!!!!!!!

Krismca

28 de may. de 2013

As soon as we entered the building we were treated with friendly faces. Our service was taking immediately and effectively. I couldn't have asked for a better experience. Everyone was professional and polite we will keep coming back for future service on all our vehicles.

yeltnuhsa1945

28 de may. de 2013

I was very happy with this service experience. I even had a cup of coffee while waiting!Everyone was very helpful and friendly....I have NO complaints.

DJHCW

26 de may. de 2013

We purchased a new Chevy pickup and we were just as pleased with the customer service as we are with the vehicle. We couldn't have asked for a better scenario. We will definitely recommend Ted Britt to friends and family and we would definitely visit the dealership again in the future.

jhjhkjhj

25 de may. de 2013

Great service, good communication, easy to deal with. Work was completed as originally estimated in terms of pricing. Vehicle nows runs great - will return for service.

Djwilliamson0311

25 de may. de 2013

We purchased a new Chevy pickup and we were just as pleased with the customer service as we are with the vehicle. We couldn't have asked for a better scenario. We will definitely recommend Ted Britt to friends and family and we would definitely visit the dealership again in the future.

mrtruncale

25 de may. de 2013

I brought my car in for routine maintenance and air bag warning light. Ronald Martin was helpful, professional and respectful. He tried his best to accommodate my schedule after recommending that I replace the air bag module. Since I had already replaced the air bag module in my Saturn Vue Hybrid in 2010, Ronald checked on the part to see if it made sense for the part to be replaced once again. I appreciated working with Mr. Martin. I trust that he will handle any future issues with my car in the same professional manner. He was very pleasant and attentive. I would certainly recommend Ronald Martin to others. Thank you, Mr. Martin.

Dave214

24 de may. de 2013

Brought car in for transmission problem. I was impressed with the service that I received. Ronald Martin is friendly, and very knowledgeable. He took time to explain every detail of the situation and all options. Ronald is clearly a professional. The communication was very good, and service was done on time. I would definitely return for other service. Satisfied customer. Thank you very much.

Micvicar

24 de may. de 2013

I cannot say enough good things about the customer service I received at Ted Britt in Sterling. From the minute I was looking through my bank, Sharde communicated with me quickly, warmly and without pressure to assist me in finding what I wanted. I was inquiring at another dealer initially but Ted Britt quickly surpassed the other dealer with their customer service to win me over Sharde connected me quickly to Mas, who personally oversaw every single detail, like a proud father, to make sure I was content. I am so thrilled and proud to highlight how fantastic he was. I would absolutely recommend and return to Mas and Ted Britt to buy again. I am also very grateful for Omar's no pressure assistance in providing a more competitive price than the other dealer. He was very friendly, it didn't feel at all like a car sales transaction, no back and forth, standoffishness, smoke and mirrors dealings that is typical with the car buying process. I am very content and thankful for the positive experience. It renews my faith in customer service that at times, seems to have fallen by the waist side at businesses.

mbonsi

23 de may. de 2013

Worked with Mike Garret to purchase a 2013 equinox.. He was knowledgeable, helpful, and took the time to answer all questions. Maribeth and Omar were also first rate in all aspects. The process was smooth, easy, and simple.

cdragon1

23 de may. de 2013

I made an appointment for a 6 month service, VA State inspection, and Emmissions inspection.I arrived for my apointment and everything was done on time. Unfortunately I failed the state inspection because of a lack of right hand door handles . I had previously purchased new handles and had them in the vehicle. But I was missing extra parts to have them installed. Mike discovered I had previously purchased the parts but had never picked them up, He couldn't find the parts in the service area and ordered new ones at no cost to me. He will have the parts tomorrow and will pick up my vehicle when the parts arrrive, install the new handles and bring the vehicle to my residence. I couldn't ask for better service.

BigRed066

23 de may. de 2013

I was very pleased with the service (VA State Inspection), was in before 8 AM, out before 9 AM, couldn't beat the price $9.99 with coupon which I received in the mail addressed to me, no tax! Mike was very polite, greeted me when I came in, the dealership was very clean, had been remodeled since the last time I was there, when it was Sterling Chevrolet! I will be bringing my SATURN VU in next, before the end of June! I marked all (Fives) because I believe all services were excellent and the Dealership was spotless!!I couldn't be happier!Excellent job Mike! Thanks again,Robert White

ronald13

22 de may. de 2013

mike was friendly and efficient. Got my car back at the time he indicated. The car was clean when I got it back. Great job.a

cdragon1, retired govt employee

22 de may. de 2013

I made an appointment for a 6 month service, VA State inspection, and Emmissions inspection. I arrived for my apointment and everything was done on time. Unfortunately I failed the state inspection because of a lack of right hand door handles . I had previously purchased new handles and had them in the vehicle. But I was missing extra parts to have them installed. Mike discovered I had previously purchased the parts but had never picked them up, He couldn't find the parts in the service area and ordered new ones at no cost to me. He will have the parts tomorrow and will pick up my vehicle when the parts arrrive, install the new handles and bring the vehicle to my residence. I couldn't ask for better service.

takki337

21 de may. de 2013

I came in for a regular oil change and tire rotation. Declined additional service suggested. However, did not receive a list of the suggested service at the time of check out. The wait seemed a little long for a routine appointment, but I did schedule on the day of the appointment so I understand that things may have been busy. But 2.5 hours seems like a long time.

GORDO688

20 de may. de 2013

checked in with chris thomas who wrote up paperwork and met with hook pagnotta who explained service and sales procedure. both were most competent, knowledeable, and affable. both were helpful in providiing information regarding necessay follow-up with DMV. they sure make doing business with them a pleasure. have dealt with both employees since i bought my saturn in 2006.

Chevy Buyer

20 de may. de 2013

I found Eddie and Omar to be fair, honest and willing to make a deal. They struck a good balance between persistance and patience with my comparison shopping and negotiation. Carey in finance was friendly, very efficient and got me a spectacular rate.

metzger1

19 de may. de 2013

I went to Ted Britt Chevrolet to buy a used car for less than $10,000 bank check in hand. I left with a new "Spark" top of that line, spending over $16,000. Mike Garrett was educated and "sold" me on a new car. He was patient, answered all my questions and managed this transaction with ease and competence. I felt like he thought this car was the right car for me. He was also very friendly.Maribeth handled the financing paperwork with ease and efficiency, which is what I wanted at the end of the day. She had all the facts at her fingertips and was friendly and positive.Katie tried hard to answer any questions I had, but at the point that I saw her, all questions had been answered. She was friendly and helpful.

JosephCuesta

17 de may. de 2013

I was looking to build a 13 camero 1lt but I missed the deadline from chevy. I searched everywhere for the car I had built and found exactly what I was looking for at Ted Britt. I sent an email and within a day Shazad emailed me back and was very helpful. Shazad forwarded my info to Mike Garnett. Mike got the ball rolling on the car, he went out of his way to help me get it. I was driving almost 500 miles and Mike was able to help me put a deposit down on the car to keep it until I was able to come pick it up.Once I got to Ted Britt I was really surprised at how cool everyone was, I knew Mike was great from emails and talking to him on the phone, but all the sales guys were very very cool. Shazad offered me and my mom some BBQ from out back and he practically had me test driving a Z06 (my dream car) and he wasnt even trying to sell it to me, he already knew I was buying the Camero!! HAHA I honestly have never been treated better by any car dealer in my life, these guys were great and they were also very very nice to my mom. Aside from having the best sales guys in America, the price was outstanding. It was actually about $5k below MSRP!!!. I also want to commend Mike and his sales team on having all the paper work ready to go before I even got there, I did not have to wait for anything and the whole process only took about 2 hours, 1 hour of which was test driving and staring at the new car in amazement.All in all I would drive the 500 miles again if and when i ever get a new car. This dealership is a class act and if anyone needs a new Camero look up Mike, that's his specialty. Thanks again to Mike and Shazad, they are the best and I can not thank them enough for the great work they did.Joe Cuesta

renmax

17 de may. de 2013

As usual, Chris was friendly, helpful and insured my wait was kept to an absolute minimum. Outstanding customer service and great work!! This is what keeps me coming back.

mscates

16 de may. de 2013

I just moved here from Orlando, Florida and was very skeptical about finding an Honest dealership in a new place. To my delight, I decided to take my car in for service at Tom Britt. That is where I met Ronald and he was amazing! Professional, accommodating, and he also took the time to explain to me all of my options both from a financial and safety aspect without trying to take advantage of an out of towner. I really appreciated that approach and have since gone back for more service because of the excellent treatment. Thank you for restoring my faith in that there are still honest and reputable dealers out there. A++

JamesEvoMRT

16 de may. de 2013

I used this dealership (then Sterling Chevy) for a courtesy factory delivery of my 2012 Corvette Grand Sport in February of last year. During that time I had the pleasure of meeting Hook (in sales) and Glenn (mechanic) and have not taken any of my cars anywhere else since. Glenn was extremely understanding and helpful with "our new baby" and Hook made sure we were always aware when the car was set to arrive. I own a 2004 Nissan Armada as well as a 2011 Mitsubishi Lancer Evolution MRT and have had all three of my cars in for service here on numerous occasions since that courtesy delivery. Today I was in with my Evo for a new exhaust install and a tire rotation and Mike Kohler in the service department was very helpful and understanding that I am a bit of a freak about my cars. I used to DREAD having to take any of my cars in for service for fear of what may happen while they are out of my hands (and garage). I no longer have that fear and recommend to my friends and family to "go see Glenn" whenever they have car problems. I have never had one person and dealership that I felt so comfortable leaving my vehicle in the hands of. This is a very good feeling and I am very please that little has changed since Ted Britt took over. My original service contact Brian Caras was with me since my first service visit on my previous '06 Corvette as my primary point of contact but I was saddened to hear today that he is no longer with the company.

LuanneFlom

14 de may. de 2013

I had my car towed to the dealership on Sunday afternoon and left info in the night drop box. My anti-theft feature has locked the ignition twice in the last six months. When I called on Monday morning, the car had already been looked at. Chris took the time to explain how the diagnostic test works. He was patient as I researched the problem and talked with others. When I called back, he seemed disappointed that I did not want to spend the $580 to replace the ignition switch, but he gave me until 2:00 to change my mind because the part was in stock. When I came for the car after work, he again patiently explained again, even though he was giving instructions to a crew in the parking lot and had a call on hold inside. He was also kind enough to discount the service charge. I am gambling on getting by without replacing the switch any time soon. I think Chris is betting on seeing me back sooner rather than later.

ajkjjs

14 de may. de 2013

Very helpful, clean facility, everything explained completely, They were very honest in their explanation with the problem I had that no other dealership took the time to do. I will return there for service I own three Chevys.

whoeverfour

14 de may. de 2013

As always, Brian Caras was great to work with, very courteous, and knowledgeable of our service needs. Prompt notification when vehicle was ready for pickup.

Bob

14 de may. de 2013

We've been doing business with this location, first as Sterling Chevrolet and now as Ted Britt Chevrolet, for seven years. Brian Caras has been our service manager for that entire time. As always, Brian Caras was great to work with, very courteous, and knowledgeable of our service needs. Prompt notification when vehicle was ready for pickup.

Benita Villari

13 de may. de 2013

This was the best customer experience I've ever had. Mike was incredibly knowledgable, Shadi was unbelievably friendly yet professional and Carey was thorough and well organized.I'll definitely recommend this location to all of my clients, colleagues, friends and family.

Cruz4me71

13 de may. de 2013

My overall experience was good, could have been great. Prior to me coming in for an oil change, I was skeptical on the service that I would receive. On the phone I wasn't told about the combo package of an oil change/tire rotation, I found it out by calling Jim McKay, I didn't go to their location for service because they weren't able to see me the same day - Ted Britt made it convenient for me and the plus side to it, Ted Britt is located near my residence. Once I arrived at Ted Britt, customer service was satisfactory and Ronald Martin made me feel comfortable of wanting to continue my service needs at his location.

afontaine

12 de may. de 2013

I just want to say that every time that I am in for service they always take care of me. I work with Ronald all the time and he always has a smile on his face, very friendly. Thank you for all that they do to take care of me and keeping my car on the road.

shanewalton

12 de may. de 2013

I was in the market for an electric vehicle and was undecided about the Ford Fusion Electri and Chevy Volt, leaning toward the Fusion. Spencer provided a very pressure free shopping experience and ultimately persuaded me to the Volt with his up front knowledge of the car and willingness to answer and/or research my questions even if he did know the answer. Working with Spencer and Ted Britt Chevrolet was a pleasant overall experience.

lailasabara

11 de may. de 2013

I was thrilled to have been able to take my car for inspection late Friday afternoon, but this would not have been possible without Mike who agreed that I bring my car in. He was very courteous and helpful, and went the extra mile to make my day considering my crazy busy schedule. He even gave me great discount for mother's day and my birthday. I was very happy with the good and quick service and I would definitely return and recommend this dealer to all my friends in the future. What a great manager Mike is!Thank you very much,Laila

asapio

11 de may. de 2013

Staff was friendly when I entered the service area. I spoke with two, friendly and helpful employees (Mike (assistant service manager) and Eddie (mechanic) before I ended up with my point of contact (Ronald Martin). Ronald was friendly, well spoken and on top of it. He made sure my car was serviced in a timely fashion. I told him I had a 2-1/2 hour window I was able to wait in the shop before I needed to leave to pick up my 5-year-old daughter from a neighbor's house. Fortunately, what needed to be done to my 2010 Chevy Tahoe was completed within the 2-1/2 hour timeframe with 15-minutes to spare! When I walked out to get my vehicle, I noticed the windows had been cleaned and the pollen brushed off. Overall, I was very happy with the service I received on Friday, May 10th. Then again, there weren't any major malfunctions to my truck, thank goodness. The only negative, being quoted $300 to have (1) small door ding repaired, which bummed me out and I obviously, turned down. However; thanks to Ronald, I walked out with a referral. In the coming week or two, I will be back in the service department for a part replacement and I can only hope round two measures up to be the same as today's experience which was very good. Side note ~ the renovations to the dealership make it a pleasant environment to wait around in.

Sportsbabe74

10 de may. de 2013

this was by far the best car buying experience I've had. They were very friendly and really worked with us to get us where we wanted to be price wise. I never once felt like they were trying to sell me a car.

jncornet

8 de may. de 2013

I had a great visit at Ted Britt Chevrolet today! I was greeted as soon as I exited my vehicle. When I walked in, Chris greeted me with a smile and confirmed that the parts ordered for my car were there and ready to be installed. After taking my keys I stayed in their quiet waiting area. After about 20 minutes, Chris came in to talk with me and make sure I had everything I needed. Less than hour after walking in the door everything was done and ready. Chris was very friendly and efficient. As was the woman who checked me out. All in all I would recommend Ted Britt Chevrolet for anybody's car needs and would highly recommend Chris Thomas to anyone in need of service. Thanks!

daniyel

7 de may. de 2013

Ronald Martin was very patient and informative during my visit for the Chevrolet Lumina. He listened and shared knowledge of future services needed as I asked questions. The upfront and courteous attitude exhibited by Ronald Martin made me comfortable which is not usual with car dealership service. Now, I would not hesitate to recommend Ronald Martin at Ted Britt Chevrolet to consult if your Chevy need to be serviced.

CibyMatt

6 de may. de 2013

We bought a new Chevy volt from Ted Britt last month, our over all experience was good with Ted Britt Chevrolet & the sales persons we worked with.

millerbennett

4 de may. de 2013

Went in, wasn't sure what I was going to buy. Was immediately greeted by Mas who showed me one of the Cameros there. Went for a nice long test drive, wasn't hassled and felt comfortable through the sale.

thomasjessen37

3 de may. de 2013

In February I found this truck, a black 2003 Chevrolet Silverado SS, online listed on Ebay. I drove from central Virginia to the dealership on a Saturday to see and test drive the truck. Nice truck but had issues which they would not address at all. Claiming that they had brakes worked on in their service department and that the previous sales manager had paid too much for it from a wholesaler. Seats were worn, it was dirty, the battery was dead, and the exhaust was a cobbled together mess of an aftermarket muffler welded in to stock pipes with rusty aftermarket exhaust tips. It was not presentable at all. Mr. Tim Lee offered to adjust the sale price to $14,000.00 from $15,995.00 which was still over the Car Fax recommended price of $13,000.00. I left that day to finalize my financing with my bank. I decided to wait at that time to buy this truck because it was over priced.About a month later I saw the truck listed again. I called the salesman whose name was not listed above. They would not deal with the new price of $16,995.00. Even though I was interested it took two days even to get a response back from the dealership. Evidently they were not that motivated to sell the vehicle or didn't care. I assume the latter.Now today, 3 May, I do a search on Auto Trader and what pops up first is the very same truck at Britt Chevrolet. Best part is that the sale price is now $11,950.00.Since I initially inquired about this vehicle I have never been contacted to follow up about a sale. Maybe if I was still interested? Never informed of a new possible sale price or offer. Nothing at all. In my mind this is not a professional or efficient sales department.I would not recommend anyone to buy this vehicle. I would not recommend anyone to do business with this dealership. I have seen other people refer to dealerships as "Stealerships". They must have been referring to the Britt Chevrolet Used Car Sales department. Buyer beware!

Red In Sterling

3 de may. de 2013

I have been using this dealership for service on my car since I bought it there 7 years ago. I have tried other places where I feel that they are trying to scare me and take advantage of me, but never at this place. They are honest and help fix your car and not try to take advantage of you.

jmichlena

2 de may. de 2013

I upgraded the type of wheels and tires I had on my truck and needed the truck's TPMS to be reset to match the higher pressure needed for these light truck tires because they are a E rated tires. Other dealers in the area said that it couldn't be done when I knew in fact that it could. Brain checked with a tech and said they could do it and to bring it down. The TPMS was reset in no time at all and I wasn't even charged for it. That is great customer service!!!!!! Both Brian and the mechanic were very polite and showed that they wanted to solve my problem. I won't go to any other dealer for anything after this.

kigreene

2 de may. de 2013

I have a 2001 Corvette Convertible, and Sterling Chevy and now Ted Britt Chevy, have always taken care of it. Today I came in for a left blinker out, and Ron Martin got me right in for the repair. Then Eddie Jappell, who worked on the car, came out to explain to me exactly what happened, and what it would cost before doing the repair. After he was finished he brought me the burned out part to show me the problem. Both Ron and Eddie were great, they were personable, friendly, efficient and honest, I really appreciate all of those traits and it is why I bring my Corvette only to this Chevy dealership for service. These men are why I am able to drive my 2001 Corvette at this late stage in its lifecycle.Thank you,Kimberley Greene

dealerrate64

2 de may. de 2013

Bought a new Camaro, low pressure, reasonably priced, everyone was very friendly and cooperative, would recommend this dealership to anyone shopping for a Chevy without reservation

M. Howell

1 de may. de 2013

In early April, I purchased a 2013 Camaro Special Dusk Edition 2SS Convertible from Ted Britt Chevrolet in Sterling, Virginia. Unfortunately, it did not have the NPP Dual mode exhaust option I wanted. Problem easily solved - Chris Thomas was my service advisor and Rob Wilkey was the tech. who installed the complete dual mode NPP Exhaust system on my new car. The new pipes and new rear valance were ordered factory GM, and the vacuum controller was ordered aftermarket. Fantastic results! These people know what they are doing (especially with Camaros). Rob did an excellent professional installation, and he even programmed the exhaust flaps to be controlled by my homelink garage door opener. Chris was great researching and weeding through the exact parts I needed, and then arranging the whole repair quickly and seemlessly. If you want something really special done to your Camaro, this is the place to go and these 2 guys are the people to see. Believe me - I am a very picky service customer, and I drove away smiling.

ahesq

30 de abr. de 2013

In early April, I purchased 2013 Camaro Special Dusk Edition 2SS Convertible from Ted Britt Chevrolet in Sterling, Virginia. Unfortunately, it did not have the NPP Dual mode exhaust option I wanted.Problem easily solved - Chris Thomas was my service advisor and Rob Wilkey was the tech. who installed the complete dual mode NPP Exhaust system on my new car. The new pipes and new rear valance were ordered factory GM, and the vacuum controller was ordered aftermarket.Fantastic results! These people know what they are doing (especially with Camaros). Rob did an excellent professional installation, and he even programmed the exhaust flaps to be controlled by my homelink garage door opener. Chris was great researching and weeding through the exact parts I needed, and then arranging the whole repair quickly and seemlessly.If you want something really special done to your Camaro, this is the place to go and these 2 guys are the people to see.Believe me - I am a very picky service customer, and I drove away smiling.

Wohengu

30 de abr. de 2013

As an Embassy representative, I was impressed with the friendliness, courtesies and friendly and detailed easy explanations required for a decision to be taken towards an eventual purchase. I was so impressed that I took a decision within 40 minutes to purchase and bought a new unit Suburban SUV the next day and drove away with the vehicle within minutes of presenting the check. A friendly environment and I highly recommend others to check Ted Britt out. Elias Wohengu - Charge d'Affaires ad interim (Embassy of Papua New Guinea)

callison99

30 de abr. de 2013

Buying a new car can actually be easy and fun. My sales person, Mas, was extremely professional and knowledgeable answering my many questions. Tim, Omar and Jason helped me breeze through the administrative side of my purchase. I got a great deal with zero aggravation. A very well run operation. My tour of the service facility was also a plus as it looks to be top notch as well.

Steve & Maureen

29 de abr. de 2013

The experience at Ted Britt Chevy was excellent. We described what we wanted to Eddie, we were shown the car that met our needs quickly by Eddie, we arrived at a fair price with Eddie and Omar, and we purchased the car. Carey and Eddie efficiently handled our paperwork, explained options available to us, and we closed the deal. On delivery day, Eddie explained the operations of our new car, delivered it clean and ready to drive off, thanked us repeatedly (as did Omar and Carey) for our business, and we left happy. Overall, a great experience and we'll recommend Ted Britt Chevy to our friends. Thanks.

bozsr

28 de abr. de 2013

The experience at Ted Britt Chevy was excellent. We described what we wanted to Eddie, we were shown the car that met our needs quickly by Eddie, we arrived at a fair price with Eddie and Omar, and we purchased the car. Carey and Eddie efficiently handled our paperwork, explained options available to us, and we closed the deal. On delivery day, Eddie explained the operations of our new car, delivered it clean and ready to drive off, thanked us repeatedly (as did Omar and Carey) for our business, and we left happy. Overall, a great experience and we'll recommend Ted Britt Chevy to our friends. Thanks.

svaughn

27 de abr. de 2013

We were quickly met by Masame Hill when we arrived. He was friendly and showed us several models we were considering and answered our questions completely. After making a decision, we were pleased with his and Omar Hermandez's professionalism as we negotiated a fair price for our selection and for the trade-in. Both were polite and helpful in assisting us in this transaction.

redinsterling

27 de abr. de 2013

I have been using this dealership for service on my car since I bought it there 7 years ago. I have tried other places where I feel that they are trying to scare me and take advantage of me, but never at this place. They are honest and help fix your car and not try to take advantage of you.

Kwaugh14

26 de abr. de 2013

We worked with Eddie from the start, he was great very friendly, explained all the options and features of the car and was very knowledgeable about the product he was selling. Carey was persistent with banks to get us the best rate.Kosta SARAKIINIS was also great he helped us say in our budget

mikeandmonet

25 de abr. de 2013

Well, I drove 3.5 hours to purchase my new car after 4 failed attempts on price, service, and just being able to communicate. I will admit, I came in the door a non-believer but I was and am happy to report, they made a believer out of me. I left out the dealership with the warmest feeling that after I left the previous shift in the atmosphere, this company really honored all it said in writing and gave me the ABSOLUTE best deal I received at any dealership with me and my other half purchasing two brand new vehicles in two days. I love Will and Jason. They are AWESOME and after the first attempt at getting me out the door before didn't go as planned because there was a nick in the door, they quickly recovered me a new vehicle out the back of their vast inventory of cars and the Supervisor of the detailing department came just to clean my car. They honored our trade in...sight unseen and made me feel better than ever. My other half said "baby, these people seem like they want to take care of you," and they did. Since I am slightly disabled, it was imperative for me to have the right car at the right price and they did it. I will tell you I even enjoyed the Finance Director. She is AMAZING and we appreciated her getting us out quickly to face the long drive ahead. After hours they made a commitment to make me feel great our spending our money with Tedd Britt. They all and I mean everyone I encountered gets a 5 star rating.Mike and Monet...the proud owners of "Sparkle" our 2013 Black Camaro 2LS

wjhaynes2

25 de abr. de 2013

Hook was great! He really took the time to explain everything about the deal. And he did a great job in show me how the car worked. thanks again guys wil

Bliegel

24 de abr. de 2013

Came for oil change-let me make an appointment-realistic honest estimate of wait time-free wifi and tv....Definitely took good care of the car.

rgoodyear03

22 de abr. de 2013

We received great customer service. Tim Lee was a very professional, customer pleasing, sales manager. Trent Ellis and Vince Keam were very knowledgeable salesmen and very friendly. We had no pressure. Joe Fendrich in Finance was great. He explained everything and was so pleasant. I spoke to Jason Fischbein a couple times on the phone. He was always very nice & professional, and he returned my calls. Overall, the team at Ted Britt Chevrolet in Sterling VA was great. We drove 3 hours to get there, and I would definitely do it again. By the way, I love my Traverse!!!

mirage1992

21 de abr. de 2013

Went to VA to look at a Mazda 3 at a Subaru dealership originally. That turned out to be a waste of time. Luckilly Ted Britt Chevy had a Mazda Speed3 on the lot so we decided to stop in to take a look. We are glad we did. This was the nicest Mazda of the six we had looked at earlier in the week. Our salesperson Baxter even turned out to be a PA native. Needless to say we got the car we were looking for at the a price that was within our budget. All with a very enjoyable expereince start to finish. Thanks, T&C

GioB45

20 de abr. de 2013

Great staff and very knowledgable. I visited this dealership on several occasions and was met at the door every single time. I would highly recommend dealing with this dealership. I look forward to dealing with them in the future for all my vehicle service needs.

cs13

20 de abr. de 2013

Great customer service, friendly staff an overall great experience. Spencer really helped me find the perfect car for me. I really felt that Spencer listened to what I wanted and found it for me.

MamunRahman

17 de abr. de 2013

I bought a 2007 Toyota Camry Hybrid on March 16, 2013 from the Used Car Lot with Vince and Tim Lee(Manager). I was told the Navigation works and all it needs a DVD for Map. After buying a DVD Map, I loaded the Navigation but it failed to load the Map, rather it won't eject the DVD as well. The DVD Navigation System failed to work. I took the car back to dealership and met with Omar Hernandez(Manager). You need people like Omar Hernandez to realize the world is still beautiful. Omar asked me to wait for few days till his boss comes back from vacation. I did not have to remind him of his promise, he called me and told me to bring the car back,and I did. He introduced me with Abdul Ali (best service man ever). Ali arranged all the paper works, rental car for me and 5 days later they have taken care all the navigation issue. The customer service and the quality of work is in outstanding test, could not be happier. A really bad experience turned into a future buyer from Ted Britt. I will recommend all customer to look for Omar for sales and Ali for Service, you can not go wrong.

SL

17 de abr. de 2013

My pursuit for a new 4 door sedan began on Cars.com. I inquired via email through Cars.com to Ted Britt, about a specific vehicle they have listed for sale. After two days and no response back from Ted Britt, I then went to the Ted Britt website and inquired directly from there. I provided the details of my trade and inquired as to specifics of the potential purchase and asked for follow-up guidance. After another two days passed with no response to my inquiries, I attempted contact a third time advising that if Ted Britt did not believe they could assist me with finalizing a deal based upon what I had to offer, that I would at least appreciate a short email advising of such...I finally received a reply back advising that my "leads" had been dropped in their computer system, however, they could not explain why. They asked me for specifics and I obliged laying out the details of what I had to offer. After an additional day passed with no follow-up I decided my efforts were futile and to purchase the vehicle elsewhere. I would have loved the opportunity to potentially do business with Ted Britt, but I found myself feeling as if I would have to beg them to take my money. Having not been able to get a response in direct request to purchase a vehicle, I can't help but wonder had I purchased a vehicle from Ted Britt, how communications would be when I need help for service in the future. With such a large investment in a vehicle, my time and a dealerships commitment to helping me is of utmost importance. Sad to see that in this day and age, we are made to feel as if we should chase companies and beg for them to do business with us or take our money.

aml2091

16 de abr. de 2013

Omar is a very proactive person and always greets everyone with a positive attitude. I met him years ago and purchased a car with him and so has a couple of my family members. I know I can count on him to be honest and I feel that I can come out of the dealership feeling very happy. When I go get my oil changed at the dealership, I know that I can always come and say "hello". I have recommended him and still do to other people that I know. I appreciate his kindness and it reminds me that there are good people out in the world still. Thank you Omar!

jmsolom

16 de abr. de 2013

When I started looking for a car, I knew what I wanted. A 2013 Traverse. I visited several dealerships before coming to this one. The first person that greeted me outside as I walked towards the building was Mike Garrett. My existing vehicle was purchased from Ted Britt Ford of Chantilly so I wanted to see what kind of deal they could offer. The customer service I received from Mike was great. He was very personable, accommodating and seemed genuine when he said that he would work to get me what I wanted. I shared with Mike that buying cars was one of my least favorite things but he said he liked talking with people and helping them get what they are looking for with the best deal possible. So, it begins. We start looking at cars. He shows me around the service department and introduces me to the staff. They were friendly and enthusiastic and assured me they would meet all my needs if I purchased a vehicle from this dealership. If Mike didn't know the answer to one of my questions, he went and found out. The vehicle model I initially wanted was way out of my price range so he learned what I could and couldn't live with in a Traverse, as far as option goes like DVD player, leather seats, GPS system, etc which I liked and then we went from there.I think I test drove two cars and he was willing to let me drive more in order to help me decide on something I would really enjoy. Whatever I told him I was interested in, he showed me what they had to make a match. Well, we found a match. After that, Mike and Jason went to work on running the numbers for me. I had what I thought was a reasonable number in mind and I wanted to see if they come close to it. They did. At that point, I felt comfortable and accepted the deal. With financing already in hand, I signed the paper work with Carey of financing and was handed the keys to my new car that same day. Carey was nice. She went over somethings I might be interested such as maintenance plans as well as in-house financing. I told her I wasn't interested and she moved on to getting me squared away. No sweat, no pressure. I really appreciated that.I drove away happy with a deal that put a smile on my face because I got the car I wanted and with options that I could live with. Well, I'm waiting on a navigation install for GPS that I wanted that didn't come in the car but that should be resolved in a few days once it arrives at the dealership. Mike has been in contact with me giving me updates on the status as well as Omar.If you're in the market for a car, I recommend that you check them out to see what they can do for you. They know their business.

wreinike

16 de abr. de 2013

Everyone was extremely friendly throughout the entire experience, ranging from the internet salesperson I spoke with on the telephone to the salesman who ultimately closed the sale with me, Will Allen. I believe the dealership could have given me more money on my trade-in, but the price of the car already beat all other competitors by a significant margin, so ultimately the deal was well worth it. The sales process was extremely smooth and went as quickly as could be expected. I expect that Ted Britt will be one of the first dealerships that I look to when I purchase my next vehicle.

SonicZoom

14 de abr. de 2013

We just recently purchased a 2013 Chevy Sonic, and the experience at Ted Britt Chevrolet was incredible. Omar and Eddie were very knowledgeable and made my buying experience a very pleasant one.

DeGrangeT

13 de abr. de 2013

The sales associates at Ted Britt were absoluitly fantastic to work with. They were all very professional and helped me and my girlfriend both purchase new 2013 Chevy Cruze's. They were all very polite and pleasure to work with. There is nothing better than finding a dealer ship that makes you feel like family. I would highly recomend Spencer Rothermel to be your next sales associate when you are ready to buy a new ChevyTravis DA very Happy Chevy Cruze Owner :)

mhernan

12 de abr. de 2013

Just bought my new Equinox and had a great service dealing with Mr. Omar Hernandez! Absolutley the best car buying experience i have ever had! Such great service!

Dale2013Spark

10 de abr. de 2013

This was the best dealership experience I have ever had. Will Allen is an excellent sales rep. He is very personable and genuinely concerned with customer satisfaction. He went to great lengths to ensure we got the model we wanted, in the color we wanted, at the best possible price. He kept us updated throughout the entire purchase process while we waited for our car to come in. He was very thorough in informing us with all the aspects of the sales process, and showing us all the features of our new Chevy Spark. His friendly demeanor and no-pressure sales approach made the experience very enjoyable. When we received the car it was fully prepped, cleaned, and detailed with all accessories, such as mats and license plates, fully installed. During the payment process, Carey Lair was very thorough and honest with all the extra options to support our new car. She helped us choose the best warranty/service package to fit our needs. Carey's friendly, no-pressure, no nonsense presentation really left us with the feeling we got the best service options for our car. She was also very helpful working with my loan provided to get the purchase payment processed in a hassle-free manner. All in all, Ted Britt Chevy of Sterling is a great place to buy a car.

CVASSAR

10 de abr. de 2013

Rory was unusually helpful in describing features of the Equinox and providing a test drive. When we decided to buy we worked with Rory, Omar, and Carey to arrive at the trade-in and monthly payment that would fit our budget. Also spoke with Matthew during the process.All were very patient and helpful and we are very pleased with our new vehicle especially when we decipher all of the buttons and features.

cwtiii

8 de abr. de 2013

My first contact was through the internet, which was responded to within a few minutes. We exchanged a couple of emails and phone calls in a very short period of time. Kayla arranged for someone to meet me, Mas Hill, who promptly met me as I arrived with the vehicle that I inquired about parked directly in front of the entrance, very impressive. We went on a test drive and began a quick and playful negotiation with Omar Hernandez. On to financing and out the door very quickly. Having purchased over 70 vehicles over the past 40 years, I have ample experience to draw on. I was pleasantly pleased with the entire process. Best purchasing experience ever and that says alot!Chuck Taylor

SteffMcLaughlin

8 de abr. de 2013

Maas went above and beyond the call of duty in customer service!! Omar was great. No hassle buying, Perfect experience for a first time buyer.

kimbina

8 de abr. de 2013

Outstanding customer service from Ted Britt Chevrolet. Spencer Rothermel gave excellent customer service to me and my family. Spencer is an excellent asset to the company. I have had some really bad experiences in purchasing vehicles in the past but Spencer presented himself in a very professional way. He is warm and friendly and has outstanding customer service skills. I will recommend him and theTed Britt Chevrolet dealership to everyone who is in the market for a new or used vehicle.

ahesq

6 de abr. de 2013

Great experience with Kosta and Mike. They went well beyond what most dealers would do to get my deal done. I am impressed, and I certainly will be back again for my next car.

Disappointed

5 de abr. de 2013

We drove 5 hours round trip to test drive a used truck and were pleased with the truck, but after being given a general range over the phone for our trade, which was in line with what we had been told by others to expect, we were offered $2,000 below that figure and then there were "reconditioning fees" added to the cost of the truck we wanted to buy such that we walked on the deal. We were admonished for not reading "the fine print" in the online advertisement of the truck so we would have known about the almost $1,000 reconditioning fee (which makes no sense to me since the truck was missing a battery cap, which caused it to spray battery acid in the inside of the engine compartment and should have been an obvious and simple fix during the "reconditioning" process). I will say our salesman was polite until we began the negotiation process.

Medvene

2 de abr. de 2013

Surprised my wife with Camaro for her birthday. Very pleased with Salesperson (Masame Hill) and entire dealership, not only working on pricing with me, but also the logistics of surprise. She got the car she wanted and I got it at a price I was comfortable with. Would definately recommend salesperson and delaership to others.

Ironhorse

1 de abr. de 2013

We were shopping for a very specific vehicle, called Matt Snyder at Ted Britt and they had exactly what we were looking for. We set an appointment to come by and see/test drive; unfortunately, traffic in this area is very unpredicatble and we had to call and adjust the appointment time twice. By the way we drove to Sterling from the Quantico area, passing three Chevy dealers we had dealt with in the past, but will not again. Each time we called Matt assured there were no worries, and said he had even pulled the vehicle we were interested in up to the front and said it would be there when we arrived. True to his word, Matt met us there when we pulled up and showed us the vehicle and was all setup for the test drive. After the drive we told matt we would be buying the vehicle and we had a GM military discount certificate. Matt sat us down at the desk, asked us a few questions and came back with a sales offer thatbeat the military discount by over $800. When he asked about financing we thanked him for the offer, but declined as we had pre-negotiated a great rate through our credit union and had a vehicle buyers check with us -- again, no pressure and he proceeded to finish the deal and introduced us to Carey Lair who would be finalizing the deal. Carey said she understood we had our own financing and respected our position that we were there to buy a car, not money. She did offer us other items such as extnded warranty, road hazard, etc. Some were a good deal (for us) and we took advantage, others such as GAP were a better deal elsewhere. She was very personable and straight forward, a refreshing change from other dealer finance directors we have dealt with in the past. In the end, we drove away from the dealship in our new vehicle, washed, fueled, and plated one and a half hours after arriving. Matt was professional, courteous, and earned our business through sincere action versus gamesmenship -- a quality my wife and I seldom see, but greatly admire when we do. Carey was equally professional and respectful of ur intent she did offer suggestions, in a non-pushy manner, for us to consider. Her actions made it clear they were interested in gaining our business as a repeat customer rather than trying to get everything they could from our one purchase at the risk of future sales -- we like that and think many f you reading this will too. If your in the market for a Chevrolet, do a little research to determine what you want or think you want and then call the crew at Ted Britt and give them a chance to demonstrate why they earned this rating from us.

tengboy

31 de mar. de 2013

When I 1st contacted Ted Britt Chevrolet I was contacted promptly. I talked to Silvana Hamdan, Jason Fischbein and Omar Hernandez in the beginning and they all worked hard to get me the car I wanted. I've been to other dealerships where everyone had something different to say, but these 3 worked together and were all on the same page which helped give me the confidence to continue the progress. Even when I wasn't sure what I wanted to do they never pressured me and I even made different appointments because of my uncertainty. When I finally committed and showed up I worked with Will Allen ( which was also on the same page) to finish the deal and I have to say he knew his stuff and was a class act guy! While I was in with the finance manager (please forgive me I forget his name) to finish up some paperwork Will kept my teenage kids occupied and they loved him! He's all they could talk about on our way home. This group of professionals is the reason why I gave such a great review and when I'm ready to buy another it will only be Ted Britt Chevrolet.

PShorter

29 de mar. de 2013

Purchased our new ChevyTraverse from Eddie, he was friendly and great to work with! He worked with Kosta to get us the best price for our vehicle. Kosta called us back and we were able to make a great deal. Carey worked with lenders to get us a terrific interest rate, better than we expected when we came in to purchase the vehicle. We purchased the demo so there were a couple of things that had to be fixed on the vehicle. Not unusual for a demo. Ronald, in the service department, has been very helpful and easy to work with, he arranged the work and rental car so it would be least disruptive to our schedule. Overall a great experience, Thank You, I would purchase from them again.

tonykillion

27 de mar. de 2013

We were shopping for a very specific vehicle, called Matt Snyder at Ted Britt and they had exactly what we were looking for. We set an appointment to come by and see/test drive; unfortunately, traffic in this area is very unpredicatble and we had to call and adjust the appointment time twice. By the way we drove to Sterling from the Quantico area, passing three Chevy dealers we had dealt with in the past, but will not again. Each time we called Matt assured there were no worries, and said he had even pulled the vehicle we were interested in up to the front and said it would be there when we arrived. True to his word, Matt met us there when we pulled up and showed us the vehicle and was all setup for the test drive. After the drive we told matt we would be buying the vehicle and we had a GM military discount certificate. Matt sat us down at the desk, asked us a few questions and came back with a sales offer thatbeat the military discount by over $800. When he asked about financing we thanked him for the offer, but declined as we had pre-negotiated a great rate through our credit union and had a vehicle buyers check with us -- again, no pressure and he proceeded to finish the deal and introduced us to Carey Lair who would be finalizing the deal. Carey said she understood we had our own financing and respected our position that we were there to buy a car, not money. She did offer us other items such as extnded warranty, road hazard, etc. Some were a good deal (for us) and we took advantage, others such as GAP were a better deal elsewhere. She was very personable and straight forward, a refreshing change from other dealer finance directors we have dealt with in the past.In the end, we drove away from the dealship in our new vehicle, washed, fueled, and plated one and a half hours after arriving. Matt wasprofessional, courteous, and earned our business through sincere action versus gamesmenship -- a quality my wife and I seldom see, but greatly admire when we do. Carey was equally professional and respectful of ur intent she did offer suggestions, in a non-pushy manner, for us to consider. Her actions made it clear they were interested in gaining our business as a repeat customer rather than trying to get everything they could from our one purchase at the risk of future sales -- we like that and think many f you reading this will too.If your in the market for a Chevrolet, do a little research to determine what you want or think you want and then call the crew at Ted Britt and give them a chance to demonstrate why they earned this rating from us.

chusin55

24 de mar. de 2013

I just recently purchase a new Chevrolet Equinox from Ted Britt Chevrolet, and I couldn't be happier with my new vehicle buying experience everybody in the dealership seem to be very knowledgeable and customer service its priority number one Kayla and Omar went above and beyond to make sure I was happy with my purchase they have called me on several occasions to make sure I am enjoying my new Equinox.

decided

24 de mar. de 2013

When I was looking for a new car I visited several dealerships to shop around. My initial experience that I had at Tedd Britt's Chevrolet with Mike Garrett led me back in to take another look at the 2013 Malibu. The customer service I received from Mike was second to none. Unlike the salesmen at the other dealerships, he was very accommodating and seemed genuine when he said that he would work to get me what I wanted. While I was going through the process of deciding if the Malibu was really the car I wanted, he didn't try to pull my leg or use greasy sales tactics to get me in a car. Once I knew it was the car for me , I couldn't decide on a color. I asked Mike if he could pull two cars up side by side so that I could make my decision and he did. At no point did he pressure me to pick a color and he stood out with me while I waffled back and forth between the two. I chose a color and Mike and Costa quickly went to work on running the numbers for me. Since I already had a reasonable number in my head, I awaited to see what they would comeback with. Upon their return, the number that they came back with didn't match what I had in mind. I negotiated and they met me halfway with a number that was agreeable. At that point I was sold, I signed the paper work and was handed the keys. I drove away happy with a deal that couldn't be beat.If your in the market for a car, I recommend that you go see these guys to see what they can do for you.

goropezac

24 de mar. de 2013

My experience getting a new vehicle in Ted Britt was excellent. Matt Snider was an excellent sales person. He gave us a support to have all that we need in order to adquire the New chevrolet spark 2013. Many thanks.Gustavo Oropeza

jljlj

24 de mar. de 2013

Masame Hill displayed just the right amount of "salemanship". Mas knew his cars well as was able to answer al my questions and pointed out key facts and features I had not considered. Never did I feel pressured. Omar Hernandez was very helpful in finding the exact car we desired at the Ted Britt dealership in Baltimore. The three of us quickly settled on the price and financing arrangements. The car was delviered from Baltimore the next day. Mas and Omar were big reasons why I chose to purchased the Chevy Cruze. - Jeff from Potomac Falls, VA.

ChrisS07

23 de mar. de 2013

Very friendly staff they knew what they were talking about. Price was ok, they were offering a lot for a trade-in I'm considering.

jimboherbert

23 de mar. de 2013

The whole experience was great.everybody was very informative with the different models,and was able to answer any question I threw at them.I will defiantly go back to Ted Britt for our next car purchase.

azmike2908

20 de mar. de 2013

The employees noted were very friendly, knowledgeable and extremely professional from the start of the purchase process to the time I drove off the dealership in my new car.

Ms Independent

18 de mar. de 2013

I stopped by this dealership to test drive a Cruze and met Mr. Hill. He was extremely helpful and answered all all my questions with out pressering me to make a purchase until I am totally ready. He was very informative, knew his cars well and in fact showed me other models I may not have considered. Having shopped at many other area dealerships I was very impressed with the professionalism and knowledge that Mr. Hill demonstrated during my visit. Although I did not purchase a car that day, I will return to purchase from Mr. Hill when I am ready to do so. I was so impressed with my experience that I have told others about the outstanding service I received from Mr. Hill at the Sterling location of Ted Britt Chevrolet.

dhaydn

17 de mar. de 2013

I stopped by this dealership to test drive a Cruze and met Mr. Hill. He was extremely helpful and answered all all my questions with out pressering me to make a purchase until I am totally ready. He was very informative, knew this cars well and in fact showed me other models I may not have considered. Having shopped at many other area dealerships I was very impressed with the professionalism and knowledge that Mr. Hill demonstrated during my visit. Although I did not purchase a car that day, I will return to purchase from Mr. Hill when I am ready to do so. I was so impressed with my experience that I have told others about the outstanding service I received from Mr. Hill at the Sterling location of Ted Britt Chevrolet.

Scott

17 de mar. de 2013

This was my first time purchasing a Car. After having a less than stellar experience at another Chevy dealership in the area, my wife and I had been considering putting our search for a new automobile on hold. On a whim we decided to stop by Ted Britt Chevrolet and see if things were better over there. We were greeted by our Salesman Masame promptly, and to our relief he began by asking us questions. He didn't feed us any lame stereotypical lines about getting us any non-existant discounts, giving us the "friends discount," or telling us how he "was not like other salesman." Mas actually listened to our needs, and worked throughout the afternoon with his sales manager Omar to find us the right car at the price point we originally had in mind. We ended up staying there most of the afternoon, test driving various versions of the Chevy Cruze. During the entire process, Masame was polite, considerate, and genuinely interested in our family. For a young couple carting a 4 month old baby around to a couple different dealerships, it was a relief to be able to work with a salesman like Masame. I hope he's still at Ted Britt in a couple years when it comes time for my wife to upgrade to a new car as well.

ncalvert

15 de mar. de 2013

Matt Snyder is a new salesman who shows great promise in the field of selling cars. . He is willing to go the extra mile for his customers. He listens to them and finds the car that fits the customer he is working with at the time. He found the right car for me and I am very pleased with the Cheverlot Malibu that I purchesed from him. He deserves the credit fjor putting me in that car. Thanks Matt.

scottfmarks

15 de mar. de 2013

This was my first time purchasing a Car. After having a less than stellar experience at another Chevy dealership in the area, my wife and I had been considering putting our search for a new automobile on hold. On a whim we decided to stop by Ted Britt Chevrolet and see if things were better over there.We were greeted by our Salesman Masame promptly, and to our relief he began by asking us questions. He didn't feed us any lame stereotypical lines about getting us any non-existant discounts, giving us the "friends discount," or telling us how he "was not like other salesman." Mas actually listened to our needs, and worked throughout the afternoon with his sales manager Omar to find us the right car at the price point we originally had in mind. We ended up staying there most of the afternoon, test driving various versions of the Chevy Cruze.During the entire process, Masame was polite, considerate, and genuinely interested in our family. For a young couple carting a 4 month old baby around to a couple different dealerships, it was a relief to be able to work with a salesman like Masame. I hope he's still at Ted Britt in a couple years when it comes time for my wife to upgrade to a new car as well.

mikerosko

9 de mar. de 2013

I had been pleasure with Ted britt s employee as friendly . Also good deal price ! Ted britt s Chevrolet place was largest as many cars n trucks . I would do recommend to my friend about Ted britt s Chevrolet place .

Folkersk

7 de mar. de 2013

Hook Pagnotta worked with me from the beginning, great experience, great price. The site was under construction, Hook always offered to bring the vehicle to clean pavement to view.

ckumpf

2 de mar. de 2013

I called Ted Britt Chevrolet after visiting their website. I was looking for a very specific, hard-to-find Suburban. My Sales Guy, Will Allen, stepped up to help. This was not an easy task as I have been looking and dealing with other local dealerships for the last 6 months. Will is a friendly, hardworking, and determined person. He went up and beyond any other salesman we have dealt with in the past to find my truck. There were many frustrating bumps in the process of finding the Suburban I wanted, but not once did Will give up the search, try to sell me something I did not want or "lose my file". He was understanding, communicative, made himself available at all times, and willing to take on the challenge. Will hit a home run and found the truck well outside of our metro area! As always negotiating the price and trade is always a hassle and never a fun process, but we came to agreement fairly easily. HATS OFF to WILL and the help of Omar, we found the vehicle and I am now one happy Suburban owner. Thanks Will and theTed Britt Team

Evan42603

28 de feb. de 2013

Throughout the process the entire team at Ted Britt Chevrolet was friendly and attentive. Hook Pagnotta was excellent in both helping to find a way to get us the price we needed and avoided playing any of the typical "dealership games". Hook took the pain of buying a car away and found a way to avoid the haggling and simply get us the best deal and not waste his or our time. The process on all ends was very smooth and the staff courteous and helpful. I highly recommend Ted Britt Chevrolet in Sterling and strongly suggest finding Hook Pagnotta when you arrive.

Stuart Z

28 de feb. de 2013

The experience at first was not good and we walked out at no fault to our very courteous and helpful sales associate Rory McNulty. Our son found a pre-owned Silverado that meet his needs. He is a first time buyer. We reached an agreed selling price from the asking price on the vehicle. The picture changed when we asked about financing. All Carey, the finance director, was concerned about was not answering any term or rate questions ,but running our son's and my credit. We know our credit worthiness, and clearly with his down-payment of 50% the only issue was rate and affordability for him of the monthly payment. We walked out and Rory told us he would be there on Wed. Over the weekend we found the vehicle on several internet web sites and the asking price was different, which leads to lack of trust in the process and dealership's integrity. On Wed. we phoned and attempted to split the difference in selling prices using the same formula that we used to calculate the price on Sat. I might add if we had a good experience Sat. we never woul have found the internet discrepency. I believe Rory went to Tim for this concession and none was given. Rory suggested we visit him again that evening which we did, and he and Joe in finance, Carey was not there and that helped, because I am sure based on Sat. conversation we would not be a customer. Joe fully explained every form provided us a competitive rate and payment based on our downpayment before running our credit, and did not pressure our son in any way. Rory was great and helped deliver the Silverado. I am rating the exprience OK because of Carey, and no interaction with management other than a qiuck shake of my hand byTim as he was off to the pre-owned center on Sat. afternoon. With-out Rory and Joe's effort we would be driving a vehicle we had found at Koons in Tysons. They provided us payments with-out any credit checks. Everyone understands the payment quote is subject to actual data submitted, but buyers need a range to make intelligent decisions.Our son purchased a work truck with a high day's supply, but it fit our son's payment needs. my only other suggestion is better lighting in the showroom it is very dark. I am not sure if the lighting has been modified as part of the dealership re-modeling or it will be addressed in the coming months. If it has been updated, look to add illumination with different bulbs.Kudos to Rory and Joe and Thanks.

clamonica1

27 de feb. de 2013

Attention and service to my needs was complete and I was very happy with Hook and his honesty. Omar also did a very good job with finding the price that met my overall goals with this purchase and lease. I am extremely happy with my new Malibu and with my second purchasing experience with this dealership.

hunter2620

24 de feb. de 2013

The purchase of our new chevy silverado truck was one of the easiest new vechicle purchases we ever had. From the first inquiry on the web site, to the fast response from the online representive. Then we worked with Will, looking at all the trucks on the lot. Once we went inside we worked with Will and Kosta to find other trucks in the area had the options we wanted. Kosta really went out of his way to find out what we were looking for and found 5 different trucks for us to compare and choose from. Once we made our decission they made arrangments for the truck to be transfered, and have the bedliner installed. While going through the paperwork Kosta and Carey suggested having the Xzilion Protection applied. Which arrangement were made and done a few days later. Great job done by all, very profession and honesty. We will definetly keep Ted Britt in mind the next time we are looking to buy a new vehicle.

Leemarrs

20 de feb. de 2013

I had a cracked dash board and my truck was out of the warranty period. I called GM and told them the situation. They told me to take my truck to a dealer and have them look at it. I did and then could not get back in contact with GM until Tuesday. In the mean time Cris Thomas of the service dept. took me problem and turned it into a opportunity to help a customer out. He and Nick worked their magic and got my dash replaced at a considerable discount. I can not say enough about how much this pleases me and made me feel like someone does still has pride in the service they provide. THANK YOU !!!

jfowler_63

18 de feb. de 2013

Bruce was very helpful and was able to answer all of our questions during our decision making process. When we did decide to purchase the vehicle, he had it ready for us very quickly, which worked out great since we were on a time restraint.

blfhmj

18 de feb. de 2013

Will was very informative and helpful during our investigation of a Volt. His was very patient with us as we asked question. Always worked around our schedule and did not present a hard sell. He was very good to work with.

vmarasco

17 de feb. de 2013

My experience was extremely positive. I had visited one dealer after work and called Ted Britt on my way home to see if they could still assist me. I arrived around 7:30 PM. They went above and beyond with respect to service. I prchesed my car that evening and left with Rory after the cleaning crew had departed. I would highy recommend Ted Britt Chevrolet to anyone interested in purchasing a new car.

Jherman03

13 de feb. de 2013

Hook was excellent to work with. He was very friendly and straight forward. He was very hands on through the entire purchase process. I could not have asked for a better sales person to work with.

swvanova

12 de feb. de 2013

It was a phenomenal experience! It began when we did a quick search online and called Ted Britt Chevrolet after being disappointed earlier that evening at another dealership. Omar took our call and we provided the details of the situation. He called us back after getting a visual on the vehicle we wanted and gave us a total "out the door" price. They picked us up from our location (40 minutes away....it was already 7:30 pm... we were from out of town and had arrived by plane to the area earlier that day). Everyone was very personable and friendly. Omar took down key pieces of information over the telephone prior to our arrival, which made the process upon arrival SEAMLESS! We viewed the vehicle, which was immaculately cleaned and polished, and Carmello provided us with the details of how to operate the vehicle and all of its features. In addition to finally getting the vehicle we wanted, we were pleased the price quoted on phone was actually the price prepared on the paperwork! We are so impressed with Omar, Carmello and Matt. We will definitely come back to Ted Britt Chevrolet for the purchase of future vehicles, especially if we can work with this team!

asugaya

3 de feb. de 2013

I recently purchased a 2013 Chevy Camaro from this dealership. I would definitely recommend Will, Carey, and this dealership; they know how to streamline the process and we very friendly. While the final price ended up being a bit higher than the original quote due to miscommunications over the phone about the applicable rebates, they did a great job bringing the price down until we were mutually satisfied. In the end, they saved me money on my auto insurance with a great reference. I can only hope that their auto services are as efficient and effective as their sales process!

Billy Martin

29 de ene. de 2013

I was a customer of Sterling Chevrolet and the service was terrible. I purchased an Avalanche and a Tahoe in 2004 and would return for the Maintenence / service plan and discovered that very little maintenence was done if at all. Left a very bad taste in my mouth. I said that I would never go back there ever! However, I noticed Ted Britt had taken over and I went in to see if it was going to be different. Was greated by friendly staff, mainly Hook Pagnotta and...well so far it has been a very nice experience and I purchased a new Avalanche. I hope that this experience continues for the next few years of returning for service or what ever the reason for going there.

J Gums

29 de ene. de 2013

The forthright and courteous attitude exhibited by Will made us alter the less than enthusiastic viewpoint with which we usually approach dealing with car agencies. We would not hesitate to recommend Will and, thereby, this agency.

Jessicaloveitup

20 de ene. de 2013

Best sales person ever! Everyone needs to come to him. He is amazing at his job and so kind and wonderful and great at selling!

mcmohn

19 de ene. de 2013

Mr Allen was extremely knowledgeable about the vehicle we were looking for, patient and friendly! He spent a good deal of time with us and made our deal.

dsclevenger

19 de ene. de 2013

I drove from very far away to get a license plate bracket put on the front of my newly bought vehicle. The parts department was going to order the part and make me come back, but Carmelo went to another vehicle on the lot and took it off himself so they could take care of it right then and there. It saved me a trip back to the dealership. Very accommodating.

caviegas

18 de ene. de 2013

Purchased a used Vette on 1/13/2013. Noticed and discovered some major issues with the vehicle. Went back to Dealership and discussed with Jason who was extremely responsive and accomodating. Brought car back to service with a list of items that needed attention. Ronald is the person taking care of me in the service department and I must say that he is extremely helpful. This was my first purchase from Ted Britt, I have been a loyal Koons customer for many years (purchsed 5 new vehicles from them). I must say that the customer service level received from both Jason and Ronald are outstanding by any standard. Of course my dealing were with these two gentlemen so my review is based on their ethics.I recommend them with 100% confidance. 2/16/2013Update: the staff at Ted Britt continue to surprise me! I can not say it enough, these folks are OUTSTANDING! They also employ the best mechanic in the DC area! Thomas Miller is a genius! If anyone reading this owns a vette and need any mechanical work, please be sure to bring your car here, he knows Z06's like the palm of his hand! I honestly can not thank these people enough for all they have done and continue to do for me. Thank You!Claudia Viegas

mustafa Almahdawi

13 de ene. de 2013

Vince is a great sales person, He is too friendly with me and he give me what am looking for (Price/car options). He woke very hard to make me happy.

robertkogok

8 de ene. de 2013

It is easy to give such high ratings to the sales staff, especially Carmelo DeBelen, who was most pleasant and friendly while explaining the details about the different Chevrolet models and helping me decide on the model best suited for my needs and pocketbook. He did it in a very professional, knowledgeable, and competent manner. He gained my trust with his low key earnest approach. No one likes to be high pressured and cannot make good decisions. Once I picked a model to buy he went over its specifics and options with me in detail so I would know what I was purchasing with no surprises. He was most patient in answering my many questions about the car and pricing. I would definitely return to deal with him in the future and will recommend him and the dealership to my friends and relatives. It was an enjoyable and satisfying experience which I can honestly say is the exception rather than the rule in my many years of buying cars.

tatimari15

1 de ene. de 2013

This was the 1st time I had ever bought a car and I couldn't be more pleased with the experience I had! Everyone I worked with helped make the process as smooth as possible and I ended up getting the exact car I wanted at a price that was fantastic! I never felt pressured during the entire process and didn't have to compromise on what I wanted in the vehicle. I would definitely recommend these guys to a friend or family member.

tonysm23

28 de dic. de 2012

I had a great experience with the Ted Britt staff. When I arrived, Edwin had my car ready to test drive. The management office did a fantastic job on getting me a great trade value and a great price on my Volt. The finance office was quick and smooth. I will purchase again from this dealer.

JakeMaiers

18 de dic. de 2012

I would recommend going directly to the care sales manager. The manager was entremely helpful and genuinely tried to accodomate my requests. Unfortunately, we were not able to make a deal, but I would still recommend this dealer for their professionalism.

Tom Rust

24 de oct. de 2012

great buying experience