Elizabeth10

15 de sep. de 2016

I wish 0 was an option!!! After the paperwork is signed it's downhill from there. The service department is awful. They recently remodeled their service department perhaps they should work on some new staff as well. "You buy a car here and you are immediately last weeks garbage. Sleazy operation". What a JOKE!

EC-RedCar

9 de sep. de 2016

Over several days finding several car options to get close to what we wanted, first Marvin Carroll and then Alison Lucas worked really well with me, so that I got exactly the car I wanted at the price I wanted - a very good experience all round, Marvin very relaxed to deal with, no hard sell etc.

PIII

9 de ago. de 2016

I can't thank the crew at Ted Britt enough; all of you are pros! Since I only have limited space I would like to Personally thank Evelyn, Andy, Allison, Brian, Naz, and Sonny. You all are excellent people with a customer first attitude that made my car buying experience first class. Thank you for all of your time and patience and for getting me into a great truck at an even better price!P.S. If you are reading this and are thinking of buying or selling pre-owned; see the pre-owned manager, Brian Forster and thank me later. This guy is the best in the business and will make sure you are happy in the end.

Ljreston

5 de ago. de 2016

Don't have a lot of other dealers to compare Ted Britt to, but our salesman Yassir Hamdi was very personable, not high pressure, and just a pleasure to work with. Would recommend him to friends and family.

mohajersadat

3 de ago. de 2016

I bought a 2008 Subaru tribeca limited from them. Then they gave me a month warranty within the month that I had warranty I contacted them because the engine light came on because I live in Maryland and work and go to college full time I was not able to go there in person. so I contacted them through email, and phone calls and they didn't answer me. After I put a review ratemydealer website then after two weeks later they contacted me (when warranty was over) and they said don't worry We are gonna take care of the problem and stuff so I took it to them and they were not able to fix it so they told me to take it to a Subaru dealership that I took it in the process was happening then they said that it's gonna cost $2500 to get it fixed. ever since they found out the price they are just playing me around. I have already spent 1000$ on the car also the mechanic said that they probably knew about it that is why they did not answer me at the time I had warranty on the car.

Javier Pisa

23 de jul. de 2016

Good afternoon,Let me tell you how disappointed I am with Ted Britt when I went today to buy a new car.I bought a Chevy Traverse used car in Sterling two years ago and it was fine so far, but we wanted to buy a new one today and we thought to be loyal to Ted Britt so we went to Ford in Fairfax and after 6 hours spending our time, I was not able to buy a new Ford Explorer because my SSN is valid for work only. So I am not qualified for the 0% financing program in 4 years you announce in the webpage. Despite I was asked by the kind seller who attended us about my SSN, I was not aware that Ford Credit could decline my application since I have just bought a house 15 times higher than the price of a Ford Explorer.When I was told by the Finance Manager that my application was declined and we were upset about it, he told us that Ted Britt will pay the difference between the 0% I was offered and the cost for the 4 years finance program which finally end was not true, another one hour and half lost additional to the time we spent there.I feel discriminated and we lost more than 6 hours of our time just because your Finance entity dont want to sell a new car to a loyal customer.I dont understand how you want to do business if you dont pay attention to this type of issues.I think of you are making fraudulent publicity with the 4 years financing program at 0% interest rate which is not true, it was not applicable to me and I cant believe that you treat your loyal customers in that way.Sincerely,Francisco Javier Pisa.

joemac08

15 de jul. de 2016

By far the best experience that I've had at a dealer. I arrive at the dealer and look around a bit and don't get hassled. My salesman, Mr. Brian (Hub) Wallenius, handled my trade-in like a boss. I traded in a 2009 Mercedes-Benz C63 AMG towards my new car purchase and received a hefty trade-in amount. My finance guy, Mr. Matt Drennen, helped explain all the warranties available. No pressure in selecting one or any at all. I went with the Ted Britt4Life, Premium Power-train, road-side hazard (tire replacement/tow). Essentially, my car is covered head to toe and the deal was too good to pass up! I would recommend going with the paint/interior protection as well. All in all, a long but productive evening spent at the dealership. I HIGHLY recommend these guys for your next domestic car purchase.

tdepaul12

13 de jul. de 2016

The negotiation were very smooth and straight to the value we were looking for in our new purchase of a 2016 Lincoln MKX. The lifetime drive train warranty was a big seller. During the discussion the warranty and added features this vehicle provided was the deciding reason we drove to Chantilly instead of going to another dealer. The quick service allowed to get into and out of the dealership with our new SUV in a very short time period. We will return in the future to purchase another vehicle and recommend other do the same.

Vlewis

13 de jul. de 2016

Mindy was great to work with. Easy to talk to, listened to what I wanted and found the perfect truck for me. Made the whole buying experience easy and fast.

Becci

9 de jul. de 2016

Buying vehicle was a great experience however customer service is very poor

Jeffrey Hodges

9 de jul. de 2016

I absolutely enjoyed working with Will Carson. He was professional and down to earth. He went above and beyond my expectations of a salesman, not pushy and worked hard on finding the perfect truck that best fit my needs. All the people there were nice and willing to work with me on anything I needed. There price was unbeatable. I will recommend them to everyone and if I'm ever going to buy another vehicle will go back. I will also recommend everyone to ask for Will Carson.

Kate

8 de jul. de 2016

Friendly sales people, great prices and a very welcoming and low pressure environment.

kmichel

7 de jul. de 2016

I never thought I'd be writing such a glowing review about a car dealership but here I am!I cannot say enough positive things about my experience at Ted Britt! From my first contact over the internet w/ Jimmy McGartland to test driving with Brian Hull and finally purchasing with Brian and Andy Britt the whole experience was positive, fun and low pressure. Brian was very forthcoming about the computer (Sync) differences between 2016 and 2017 models and let me walk away without any pressure or obligation until the 2017s came in. Both Brian and Andy worked hard to find the car I was after and I believe ended up transferring it in from another dealership. They were supportive and helped me coordinate some cosmetic customizations and were able to give me a great deal on my trade in and on my GORGEOUS new Ford Explorer Platinum. I have never had such an honest and friendly experience at a car dealer and I was able to walk away feeling very good about the deal I got and the support I'll continue to receive from the Ted Britt 4 Life program. THANK YOU to everyone at TB! I'm a customer for life :)

Angelus57

6 de jul. de 2016

I've just about had the greatest buying experience one could have buying a car! The process itself is usually quite tidious but I found myself so engulfed in conversation at times that I would look up and see that I'd been there all day! Many many thanks to My salesman Karwan Zewer and the general manager Evelyn Akers for making the experience so enjoyable and making me feel like I was the only customer there! Nowadays you really don't see this type of customer service anymore. I will DEFINITELY be recommending them both to any friend(s) looking to buy a ford in the future!

Chris

28 de jun. de 2016

Marvin helped me out. Was very honest and helpful. Would definitely do business with them again

pondroofingpat

24 de jun. de 2016

I just purchased a 5th vehicle from Ted Britt in three years. I buy Ford trucks for my roofing company fleet. We are always busy so I very little time to mess around with buying vehicles when we need them. The Ted Britt always makes it quick and easy. Johan finds me the right vehicle, gets the deal worked out, and has paperwork ready when I walk through the door. This gets me back to running my company and making money. Great work!!

camonelv

22 de jun. de 2016

I will only buy from Ted Britt if buying a ford or even used if they have what I need in there inventory. Evelyn did exactly what she promised me from the first day I spoke to her over the phone, and Marvin was on top of my car for the entire process and made the whole process painless, thanks to everyone who helped me at Ted Britt in fairfax, your awesome!!!

Trentley

14 de jun. de 2016

I live 40 miles away from Ted Britt Ford and make the drive because of their outstanding team. I have Ford Dealers closer but not better. I love coming into the dealership.

Vbrinkman

14 de jun. de 2016

Chuck Khan, sales, was amazing, excellent customer service, great attitude, and most importantly motivated and driven to successfully deliver the car I wanted and how I wanted it configured. I could say so much more, bravo!

ixxamanda

13 de jun. de 2016

I purchased two used vehicles at the Fairfax location in 2015. Car #1:Chrysler Town & Country bought in March 2015. I purchased a Power Train Warranty with this vehicle. In April 2016, the vehicle would not start. I contacted several people who eventually told me that I have to go to a Chrysler dealership. I was told that the 60 month warranty ran out. I asked how could this be if I had not owned the car that long and was advised that it was 60 months from the date of the original sale to the original owner...when it was first bought as new. Car #2:Ford Edge bought October 2015. I purchased a regular warranty with this vehicle. When looking for this car, the salesman "called" someone to see if they could bring it around for us to look at. He told us that someone was testing driving it and checking the A/C. Whenever I would put the front defrost on, the car would make a weird noise during acceleration. I called the service department (Quick Lanes) and was told that was normal...nothing to worry about. In May 2016, for the first time since the purchase, I turned on the A/C on a hot day and noticed that it was blowing out warm air unless my foot was on the gas pedal. I called and was told my warranty may or may not cover the issue depending on what it is. I contacted a local mechanic that has done work on past vehicles that I've owned. There, I was told that it was the compressor and it could cost around $800-$1300 depending on whether or not I bought a new or used one. I called the dealership again to inquire about both warranties this time. I was told by a Service Manager by the name of Mike that he would have to speak to the Sales Department and would call me back later in the day. It's been 11 days. Now, when I call...I keep getting put in voice mail. I feel like I may have been sold lemons both times and plan on contacting my attorney to see what my options are. Today, I left a voice mail for Evelyn who is supposed to be the General Manager...we will see how long it takes for someone to contact me, as I had to call her for paint damage on the Edge that I was promised would be taken care of if I brought the car back on the Monday after I purchased it; only to be told that I had to pay. She never called me back, but had the salesman call me telling me they would take care of this issue. I wonder what will happen this time. I am so disappointed, as I had nothing but great service from Gary Funk in the Service Department when he worked there with another vehicle of mine. I will never purchase another vehicle from Tedd Britt in Fairfax again.

bootguy777

11 de jun. de 2016

I had a very positive experience in selecting my 2017 Ford Escape. I was able to trade in my 2006 Escape and got a top of the line new car. Thank you.

Cpickus

8 de jun. de 2016

Everyone we talked to was extremely helpful and they worked with us to get us the right price. We were more than pleased with the experience

payinbills81

6 de jun. de 2016

Starting with the good. Got a fair deal on my vehicle in my opinion. The bad, I came in with check in hand and they still hit my credit with a hard inquiry. Even though each rep and finance person assured me they would not run the credit it was just for "in house purposes." Great job following through with your word...2. sales associate stated brakes and rotors were done in the last few days which was why they were asking more for the vehicle than before. Rotors were machined not new and when one brake pad 9/32" and another is 6/32" seems like mechanic isn't capable of performing job which is probably why they offer ted britt for life. Takes a life time to complete one job??3. Was told tags would be in the mail in a few days. When I inquired about different state inspection they said it was covered. 2 weeks later get a letter in the mail that I would not receive tags until I completed my state's inspection and mail it to them. Still waiting on them 2 weeks later...So overall I can say I was happy with price of vehicle. Service was substantially below par. I hope for their sake they were just lying because if they are that inept I'm embarrassed for them. To sum this up, another quote from the salesman "We offer Ted Britt for life but we don't actually want you to take advantage of it." Don't worry, I would not dream of subjecting myself to the "stellar service" you all provide ever again.

Megan Priest

3 de jun. de 2016

I visited Ted Britt Fairfax about a month before purchasing my new Ford Edge. I wasn't 100% sure I was ready to purchase the vehicle yet so I left and did some more research. During my research, an internet sales associate (Mohammed) helped me by looking for the exact car I wanted both online and in physical lots. He was incredibly responsive to my text messages and was very helpful. I went back to the dealership to take a look at some options and was connected with AJ. He was phenomenal and was a joy to work with. I ended up purchasing my car that evening and I was at the dealership until 11 at night. AJ stayed with me the entire time and even transferred most of what was in my previous car (which was an incredible amount of stuff) to my new car. Both Mohammed and AJ have been very responsive to my questions after the purchase and are still very helpful. I highly recommend this dealership!

Anthony Johnson

2 de jun. de 2016

If I told you that I stayed with Fords credit without refinancing with any other financial institution for 1 yr +, am sure you won't believe me. Well, the truth is I did and it paid off! I recently upgrade from a 2015 Ford fusion to a 2016 Fusion and to my suprise, my interest rate was 1.9% APR from 11.5%. Aside this, Marvin Caroll, one of the top, nicest, and skilled sales person at the Ford Ted Britt in Fairfax help me in my decision-making process. He finally got me the deal! Thanks, Marvin Caroll! Linder in the accounts department was so nice. Her personality was very welcoming. In conclusion, I will always recommend Ford Ted Britt in Fairfax and Marvin Caroll as my number one sales person. The entire staff members are very welcoming. Kudos to you all!

New Mustang Buyer

31 de may. de 2016

The best car purchasing experience EVER: customer service, deals, trade in value, presentation of vehicle.Exceptional Service. Ted Britt will have a customer for life.

Bev

30 de may. de 2016

We went to this dealership because the Ford dealership in Springfield could not provide a suitable truck for us to purchase. Billy was able to find us a truck that was just what we were looking for and made the buying experience go quickly and smoothly.

speedymac

27 de may. de 2016

I am well pleased with my purchase from Ted Britt Ford. Marvin Carroll the sales person walked me through the steps of a realistic car purchase I could afford. Throughout the purchase process Melvin had other task to complete but he continued to be professional by remaining faithful and completing the task at hand. Thanks Marvin you're the best!!!!

Deborah

25 de may. de 2016

I was a little worried about getting out of my old car. Moses worked with me and did everything he could along with the financing staff to get me into my first brand new car!!!

RB

24 de may. de 2016

Do not trust this dealership!! We called about a Porsche 911 that had just been listed on AutoTrader and we agreed to purchase it from out of town with both an oral agreement and via text. We received no calls back and upon following up were told the car had been sold. The salesman, Howard, gave some bogus excuse that "it was setup before we had figured numbers". This is not true! We called, got management approval for the price, and offered to send a deposit immediately. I guarantee they struck a better deal with someone and left us out in the cold.Out of town buyers beware!

SaulRockville

22 de may. de 2016

Bought a car from Ted Britt Smarthweels for registration in MD. Car could not pass inspection without repair. Do not stand behind product.

Pete777

22 de may. de 2016

I decided to sell my vehicle, and then to later purchase another vehicle, in about 6 to 12 months, when my finances would be better. I received an online appraisal from Ted Britt Faifax, that was based on Kelly Blue Book, and that I thought was reasonable. I spoke with Alicia and she confirmed that they would purchase my vehicle outright with no obligation to purchase another car. I brought my vehicle in for the confirming appraisal and was greeted by Mr.Sonny Robinson who then set the appraisal process in motion. While waiting for the appraisal to be completed, Mr. Robinson asked if I would be replacing the vehicle and I said probably in a year when my finances improved. He asked what kind of vehicle and I said the new Mustang but that it was unaffordable to me at this time. He showed me some Mustangs in the inventory on his computer and asked if I was interested. I saw exactly what I wanted but explained that it was out of my price range at this time. He then left me for a little while then came back and said that with my trade in, and an incentive I qualified for, my payments would be about the same as what I was paying on my current vehicle. I was pleasantly shocked and amazed !! I would never have thought that I could afford such a great car at this time. I later learned that the dealer team worked very hard to make this affordable for me. It's pretty rare to meet incredibly nice people who then go out of their way to make a potential customer very happy ! Thank you Sonny, Evelyn, Christian and also to Matt in Finance who set up the great terms on the loan! This was easily the best car buying experience I've ever had and Ted Britt Fairfax will be getting all my future business.

Parked in front of your door

17 de may. de 2016

Bought this vehicle over 5 months ago and have been promised more times than I can count that several issues would be addressed, these issues were discussed prior to purchase and were of course going to be handled by the salesman and the service dept. so after several trips there with nothing being done seems I have no recourse but to post the very most negative review I have ever been involved with!!! Have tried to make contact for in excess of (5) five months now and have yet to be scheduled for the service to be done or so much as a reply on the phone or via any other venue/medium. They certainly have all my contact information and are completely able to contact me directly, but have brushed me aside time and time again. For the Record thank you in advance for any and all replies this may bring!!!

LT

13 de may. de 2016

Great dealership! We just bought our 2nd Ford Explorer from Ted Britt Ford. The people at the Fairfax location were very nice and very professional. We received quite a bit of information from Matt. He and our salesman Bernie were quite knowledgeable. Bernie was a great salesperson. He was low key and very nice. Allison, the General Sales Manager, was very helpful with our trade in and our deal, and Al was really efficient with our paperwork in the Finance Department. It's not always easy buying a car, but it was a pleasure dealing with everyone at Ted Britt in Fairfax.

fordgal

6 de may. de 2016

Took my car in for an air conditioner problem. Said there was a stick in my condenser and not covered by my Extended Warranty and it would cost $1275. Declined their repair and they charged me $129.95. Got it repaired by independent mechanic who said there WAS NO STICK and there was no external damage. Cost was $690 using Motorcraft parts and standard labor costs and time. Service manager wouldn't return my call. Went back to them on their diagnostics, they said to bad, refused to look at the part that supposedly had the stick in it because I had it and continued to claim there was a stick in it. They do not want to do extended warranty work and will lie to avoid it. No more ever with them. I have bought two new cars there and used their service department for both, but not any more. They cannot be trusted, they are not honest.

busabusa1

2 de may. de 2016

Couldn't be more disappointed with the service department. Just for that reason alone i would never buy another vehicle from Tedd Britt.I made an appointment for an oil change on Friday 4/29/2016. I drove an hour to get to the dealership just to get this done so the Tedd Britt for life coverage remains valid. Upon arriving i was told that it would be a few hours before they could get it done. I did not have 3 hours to wait, i was upset as it shouldn't take "a few hours" to do something that takes 20 minutes. What is the point of making an appointment. The lady who made my appointment on the phone even asked if i would be waiting for it. This was my third oil change on the new truck. I made an appointment for the first one last June had a similar experience. That time thought they did not mention the outrageous wait. Arrived for my scheduled appointment on time and it took 2 hours and 50 minutes for the oil to be changed. So 2 our of 3 of my service appointments so far have been very poor experiences. I am a mechanic but liked the idea of the powertrain being covered for life if you get your service completed there. However after this last experience i will do all the service my self. What i will save in time alone would be able to pay for a new engine or transmission in the event the truck needs one.

kmzack

21 de abr. de 2016

Michael Havey is truly an asset to Ted Britt Ford! He really listened to our needs and was proactive in ensuring everything was taken care of from start to finish! He was prompt, courteous and followed-up on extra little details that had to be taken care of. Mike stayed with me throughout the process to make sure I was completely satisfied, even coming in on his days off! It is so important to have a trust established with a dealership. As a military family who has moved often, establishing a trust and knowing someone's word is true; especially with your vehicles, means a great deal! I know if I contact Mike for anything, I know he will make sure I am taken care of 100%. Thank you Mike for everything!!

Joshua Ortiz Rodriguez

17 de abr. de 2016

They great person David adams is sale me a Ford focus new and Good worker and great diler ............ Im berr y happy whit this personal To give me this oppotunity and have a car

Mauricio Lopez

13 de abr. de 2016

David was very helpful in buying my car. I was a proved for the loan on my second day. And I was able to get the car I wanted. Thanks david.

BTS Customs

1 de abr. de 2016

I've purchased 5 vehicles from him and would purchase 100 more!!! Marvin is hands down the best salesman on the planet!!! Go See Marvin!!!

Never Again!!!

25 de mar. de 2016

Terrible buying experience. Hard sell tactics every step of the way. When we pushed back, they sent somebody else over. This went on for hours. I would not recommend Ted Britt Auto to anyone that I know. Stay clear.

Raisa

25 de mar. de 2016

I would like to comment on the outstanding customer service received by Jose Dominguez at Ted Britt. I have interfaced with countless sales representatives from multiple dealers. Without a doubt, Jose has been the best sales person I have dealt with in many years. He worked well with me to discuss my needs,he knew his job responsibilities and he does what should be done first in order to attract a new customer. Jose has great abilities that definitely convinced me towards my car. Everything what he said about the car is absolutely correct and true and of course I love my new car because it drives smooth. I was extremely satisfied with all by buying experience and I will definitely recommend Ted Britt at Fairfax and Jose Dominguez all my family and friends.Raisa A.

kindabossy

14 de mar. de 2016

We have had nothing less than exceptional dealings with Ted Britt Ford in Fairfax ( At least 15 years.) Johan Smit is very knowledgeable, competent and accommodating. I would recommend any of family and friends to go to him directly. I personally do not like car dealerships, but I have to purchase cars for my business. I don't like the "waiting" process and the signing process. Johan has set the bar to ensure that I don't have much wait time and that all paperwork is ready. I appreciate that. Johan is an ambassador to Ford! I just bought an F-150 as my personal car.I am reading some of these reviews about "deals", etc. Ted Britt Ford is a business. Businesses have to make money to operate. They are not going to give away a car and lose money. Ted Britt will, however, get you the best value possible.

AlexandraD

5 de mar. de 2016

We purchased a used Ted Britt Ford Focus for our daughter. Great experience working with Donnie at their Smartwheels branch. He was responsive, helpful, and no pressure. Took care of all the details. I give Donnie and Ted Britt 5 stars

Ford Fusion hybrid customer

22 de feb. de 2016

Can you imagine paying 139$ for oil change at Ted Britt. When you get your car back it is not washed!? They charge you 11$ for "shop supplies" on an oil change. Then they expect you to believe they added "conditioner" to oil. Total scam. Even premium oil change is not 50$. This place will argue with you on why they do not have to wash your car when you bring it to them for the first service check

todd

21 de feb. de 2016

Andy was very rude to me and tell everyone I know never to work with this dealership again. they have written two bad checks to me and have ask me to never come back on the property again

Brian

22 de ene. de 2016

Save your self the time and go to a different dealer for buying and servicing your car!! Every other dealership around the beltway is cheaper than these idiots, and the service department think they are doing you a favor that your bringing your car to them. I hope they go out of business one day horrible customer service.

Rahul

20 de ene. de 2016

The buying process was pretty seamless.. Fantastic work by The folks at this dealership. I would highly recommend if you are in the market for a card

Happy Ford Owner

16 de ene. de 2016

Billy Everett took care of me from the moment I walked into Ted Britt Ford. The entire vehicle purchase lasted several hours, but Billy was attentive and provided great customer service throughout. Vehicles pretty much sell theirselves, but it is the actual sales representative who facilitates the transaction. I am pleased with my new Ford vehicle and definitely recommend Billy Everett and the team at Ted Britt Ford Fairfax.

FordGuy

11 de ene. de 2016

I love my new F-150! Sent dealership an email asking for more info on a new King Ranch. They responded fast and I was able to make an appointment via email to have the truck ready when I got there after work. Car was exactly as described and pricing was best I saw on Cars.com. Will recommend to friends interested in an easy car buying experience!

Robert1776

10 de ene. de 2016

Alison at Ted Britt Fairfax saved the day! If it wasn't for her advice and the experience of the finance team (thanks Linda!), my son would still be driving his old truck. I was helping my son buy his second vehicle when we ran into some credit obstacles. We went to Ted Britt. I spoke with Alison, a floor manager, about an unexpected finance problem. I told her which used car he was interested in and asked if she thought she could finance it. She said it would be hard (and basically impossible on a Sunday), but thought that financing a new Ford would be much easier. That was an insight for me. My son found a new car that looked promising, test drove it, and fell in love. The VIP price was great. And though everything in the finance world was closed, Ted Britt "knew" that the loan would be ok with Ford and closed the deal on a late Sunday night. My son drove home in his brand new 2016 dream car. Thank you Ted Britt for treating us like VIP's.

Burke

30 de dic. de 2015

Could service department be more rude? Wow-guyon phone was a total jerk. Taking a van in for axle recall. Glad I never bought there.

hemeon

28 de dic. de 2015

After spending umpteen hours agreeing on a final sale price of the vehicle I had wanted to buy, I was led into the finance office. Only at that time, did I discover that they attempted to insert 'add on' charges. Previously, the sales staff were quiet about these add-on charges. I refused to pay them, and left without the vehicle. Extremely disappointed with the lack of professionalism and the blatant deceptive tactics to secure a sale.

Kristinld

26 de dic. de 2015

I had a great car buying experience at Ted Britt Ford. Staff was knowledgable, friendly, and incredibly helpful. I would most definitely recommend Ted Britt Ford and will be back for future car purchases. So excited about my new Ford Escape!

Andrewkwamesucks

22 de dic. de 2015

Told me he had the car I wanted drove hour and a half to get there and it wasn't ther lied to my face told me he called my phone I had no missed calls or voice mails BAIT AND SWITCH!!!

heywardjr

7 de dic. de 2015

I have been buying Ford vehicles for 30+ years now and the last three from Ted Britt Fairfax. This dealer is by far the best and easiest to work with. Blane and Eric worked tirelessly with me to order the perfect vehicle from the factory and delivered as promised. Al did a great job with financing. The entire team led by Eric was superb and I will always bring my friends and family to Ted Britt. Thanks for this excellent team.

Raiders68

3 de dic. de 2015

Had bought a used car from the dealer. Spoke with the previous owner of the car and said that he had left the owners manual and snow tires with the car. The dealer did not provide the items that the previous owner had left with the car and will not return phone calls. All I'm looking for is the key code on the door which is in the owners manual the previous owner had left in the car which is not there now. Had left three emails with 3 different people two weeks ago and as of yet no one has contacted me back.

tom

2 de dic. de 2015

hassle free sales experienceeasy online appointment system for servicefriendly service advisors and technicianslove the loaner programwill come back and tell all my friends/family too

Afont

2 de dic. de 2015

You might never get it back. Still waiting on third day for a repair that was supposed to take 5 hours. Brian Ceras is either totally incompetent or putting on a great act. For a radiator replacement, he actually informed me, trying to explain the huge delay, that they'd never done one before and it was a massive job. 3 days for a 5 hour job. Still waiting. This is a company vehicle and we deal with Ford service centers all over the country and this is by far the worst.

jff_022

2 de dic. de 2015

Coming into the dealership, I wasn't exactly sure what I wanted. The staff at Ted Britt ensured to make sure my needs were met. Very friendly staff and an awesome experience!! Thank you Ted Britt Ford!!!

HybridExcape

24 de nov. de 2015

There seemed to be some kind of miss-communication that I would be waiting the day I brought my escape in, even though I said clearly, Ill be right here to the guy who checked me in. I wound up sitting there from 10am until 2pm before anyone ever told me what was happening. I could understand if I didnt have appointment, but I set the appointment up days earlier. I went to check in 1pm-ish timeframe because it had been so long. I figured there was some challenge in repairing tire pressure sensor that was an issue. At that point it seemed as though my escape was put on back burner. When it was realized that I had been waiting and it might be non-stocked/out of stock repair (faulty tire pressure sensor needed to be ordered), I was told that their shuttle, so I could get home, would be 15, maybe 30 min. OK, fine. An hour later, still no shuttle. Had to call the wife (thats another difficulty in and of itself). I recognize that if a new sensor needed to be ordered, ok, I would have to figure something else out. Having to sit there all day was a challenge. Then, most importantly, when I come in to pick up my car and get it home, I look at the vehicle report card provided windshield wipers have a green check mark. Nope! Passenger side wiper has about 50% surface even touching the windshield. I had forgotten about it, but the green check mark reminded me. It couldnt have possibly even been looked at by the service guys and then given a green mark. Makes me wonder if any of the other service items/checks where even done! Scary. Finally, I reply to service manager's automated thank you email and it bounces. I recognize schtuff goes awry sometimes, but man! This was awful.

Neverbuyattedbrittfordchantilly

23 de nov. de 2015

First, understand that "internet pricing" is bogus. The "discount" offered on sticker is not the price they'll sell you the car for. Freight and delivery ($1,200) is magically added back to the price (even though its on the sticker and they claim the price you pay is based on sticker, they "magically" add back that fee. When I called BS to Larry the sales manager he shrugged his shoulders and said "everybody else does it too so we have to in order to be competitive". Too bad his parents never told him its never the wrong time to do the right thing. But inexplicably I still bought from them (never again). There's too much more to add here, but two weeks later I still do not have my second key despite promises of a fedex delivery daily (oh, and a fedex tracking number provided after three requests that somehow the Fedex website does not recognize - what a shock). I love my truck and will buy Ford again but I WILL NEVER BUY ANOTHER CAR or anything else from Ted Britt anything. And I'm telling all my friends and even strangers at this point.

FordLariat2013

23 de nov. de 2015

I purchased my $50,000 F150 Lariat from Ted Britt Fairfax just over 2 years ago and have started having engine issues so I took it straight back to them. This is a 75 minute drive from S Stafford each way. The service advisor's did not annotate my problem as I told it to them and corrrected them on it, which resulted in a repair that was incorrect, but still cost me outside of my warranty for the diagnostic. I had to take my truck back 2 days later for the same problem, at which time I drove the actual tech with me to explain the problem. It has since been 5 days and I have not heard back from Ford or been able to get a hold of the managers or my advisors, by any means. I have made 3 separate phone calls to the managers and emailed, but not received a response. I have also attempted to call my advisor or anyone who could update me many times. They have told me I can only receive an update from my advisor "David", who will not answer my calls. The staff advisors know nothing about cars and act like rental car salesmen, which makes it even more difficult to get a professional explanation on what is going on with my vehicle. Find another location. I am filing a formal complaint with the Ford Corporate Office. I expect more for what I paid for my truck. I simply want my truck fixed and information on what is going on with it. No update or responses in 5 days, after already bringing it back for a failed repair, is absurd.**Over a week later, I have just gone back and picked up my repaired vehicle and was refused a proper refund for an erroneous charge on a diagnostic that turned out to be wrong as my repairs were covered under warranty. Additionally, the service advisor I spoke with literally asked me to ignore a customer satisfaction survey I was going to receive, because he hates to get bad reviews and it really looks bad on him. Shouldn't your actual conduct and service be how you get good reviews? This unethical behavior should be of great concern to Ted Britt. Additionally, it is fraudulent to charge me for a diagnostic, tell me I will be refunded for it if the repairs are covered by warranty, then tell me you can't refund me to the card I used, but rather will send a check to me in the mail for it later. Additionally, they would not provide me any documentation for the pending refund either, telling me they could only write a small note on the bottom corner of my receipt and that I can come back in a few weeks and ask again if I have not received a check yet. Also, one of the senior service managers present, would not look or speak to me while sitting 10 feet in front of me while I was discussing the repairs and issues I had with their customer service to my advisor. When I asked if there was anything they could do to compensate me for the "3" round trips I had to make from South Stafford to their shop due to their failure to repair the truck, I was told they could either fill up 8 gallons of my truck (6 of which they used during the 2 weeks they had my truck for repairs) or offer me a free oil change. I chose the oil change as it has more value as they refused to simply refill the gallons of gas they used out of principle. Next, they again would not provide me a voucher or official documentation for the oil change, telling me that it was in the system. None of this is professional or legit. Finally, I asked for a sample of touch-up paint for my truck twice and was not given the paint. I was told they would have it for me, but when I arrived today was told it wasn't in yet. They charged me for it and said they are still waiting for it to be shipped to their shop. It is a Ford vehicle and I was told in the sales department they had the paint in stock. I then asked when it would be in and was told they don't know and that they would call me the day it arrives in. I asked when can I expect that to be, and was again told they don't know. Really? Did they just steal another $25 from me?I receive better service and professionalism from small mom and pop shops than this Ford Service Center. How is the service center this much worse than the fantastic sales department in Fairfax that we purchased our truck from. The sales department was above and beyond the best experience my wife and I have ever had at a dealership after having purchased 3 other new vehicles and 2 used vehicles previously. I am appalled and dumbfounded after the completion of my vehicles repairs at this service department over the last 2 weeks.

Malfaqih92

12 de nov. de 2015

Horrible dealer!! there sales department sucks, and the service department sucks!! the service lane manager is a complete jerk! stay away from this dealership, they are all nice until the first problem! Cant wait to get the customer satisfaction survey, and if i don't get it ill call ford and ask why it wasn't sent out to me

Disgruntled

11 de nov. de 2015

I called three times to just get some information. I talked to three different people who couldn't help me. I had to eventually call the General Manager, who was unfriendly and unhelpful. She didn't even bother to apologize for my getting the run around or to thank me when I mentioned that I purchased a vehicle there before. Maybe if I was on the lot with my checkbook it would have been different.

Raichael

16 de oct. de 2015

Andy Britt has absolutely deplorable customer Service. NEVER returns emails or phone calls. Been trying to get plates situated for over 8 weeks now, and STILL have temporary tags.

napoleon

12 de oct. de 2015

I'm enjoying my new 2015 mustang everyday!, I'm really happy !Our experience at the dealership was very good and easy, I've not been so relax before doing this kind of transaction. I felt the team was great and billy took care of us and made sure we were taken care of.also the finance Thanks for everything!!-napoleon

oldman

9 de oct. de 2015

I have dealt with many car dealers and bought dozens of cars and trucks in my life. Of all the dealers I have used over the last 50 years [have bought cars and pick-ups all over Mich.-Va.- Tn.- Ky.-and class 8 trucks, semis, all over eastern US and even a couple in Canada], Ted Britt Ford is the WORST I have ever dealt with, period. They lied to me to get me there, I drove 425 miles to get there. I knew exactly what I wanted and they had it except one item and it was to be installed and ready for me that day. When I got there I was informed NO they couldn't do that. I would have to take it to a dealer back home and let them install it. They were to clean it while I was signing the paper work. Took 30 minutes of me repeatedly tell finance men I didn't want extra warranty, then they tried to slip an extra $800.00 charge in but luckily I caught it and refused. then I wife came back in the room, She had got so mad and disgusted she went outside to cool off, She informed me they hadn't cleaned the car. all they did was take the window sticker out of the window. It had a long scratch on right rear quarter panel. spot on the rear seat, and bird poop on rear fender. The salesman had said it would be cleaned and scratch buffed out. They took it back again and took care of these issues. It was after dark now. I was mad, my wife was fuming. Trade experience from hell. Never again

Cava

6 de oct. de 2015

The people giving this place a 4 or 5 must write the reviews right after they leave and then forget. The finance dept is terrible.

brucelanderson

2 de oct. de 2015

Best experience I've had in buying a new vehicle. Johan Smit was knowledgeable and with Mindy's help solved all of the problems like helping to get my fifth wheel hitch moved. I highly recommend. The whole team seemed to work well together and I couldn't be happier with the outcome. Really a top notch organization.

DJ

27 de sep. de 2015

My wife and I came down from Maryland to look at and test drive a new F150. We both loved it! We worked with Yassir, who was very helpful and pleasant to work with. A short time later we were heading home in our new truck! Very good experience and would came here again in the future.

prowley40

10 de sep. de 2015

I had a mix up with service. Mike Britt reached out and made it right. I am very happy with the end result. I would recommend

hyimam

10 de sep. de 2015

Let me preface this review by saying that I have purchased many cars and even worked for a dealership. I saw a car online and came in to the dealer to test drive it. I liked it and Evelyn worked within my financial situation and budget to structure a great deal! They detailed the car, agreed to fix issues with no hassle and even bought me lunch while I waited for the car. Throughout the process, my salesperson Dawit S. Was knowledgable and professional. I'm so happy with my purchase!

Michael P.

9 de sep. de 2015

Let me start by saying I do much of the basic work on my vehicles. I am a craftsman so I have a vast collection of tools and know how to turn a wrench. Because of this, my vehicle usually only visits the service dept. for warranty work. I tried to let Ted Britt do the maintenance but because of the poor work I decided to do it myself. Examples are using the wrong weight oil for my engine to distorting all my lug nuts so that my 19mm ire iron would no longer fit on the lugs. I have a long list and it's very frustrating. I was so looking forward to my new 2013 Escape, it's a shame that Ted Britt might actually keep me from ever buying another Ford. The icing on the cake was my last visit. My Escape started leaking oil. The service dept. replaced oil pan gasket and engine cover gasket. Not an easy job at all. But when I got it back and crawled underneath and under the hood, I noticed that they left off about 60% of my fasteners. The wheel well splash shield was missing almost all of them. All of my screws were stripped that attaches the under body engine cover. The next day I noticed that my hood was dented from someone pushing down on it too hard when they closed it. and to top it off, I had to tell the service advisor about the recall on my vehicle! I thought they ran your VIN for safety recalls!! Both locations have much to learn about taking pride in their work. I understand that Ford doesn't pay very well for warranty work, but is that my fault?? Is it my fault that I have had several problems with my new vehicle? Just because I know a little about working on cars and can spot poor workmanship doesn't mean anything, right? What kind of workmansjhip are you giving people that don't check your work? Another example is my new Escape had a misaligned rear hatch. I gave the dealer two tries to fix it. They couldn't. I fixed it myself one afternoon. I have several stories and if the Britt family is interested in hearing them I would gladly meet to discuss. I can list the service advisors, but the blame really falls on the techs and the upper management.

Dcnative

9 de sep. de 2015

My family has been coming to Ted Britt Ford of Fairfax for over 25 years. Never have we been treated with this much disrespect. We purchased a 2014 Fusion after shopping all the competitors. I am thoroughly disappointed with this dealership. Gary in service is an amazing guy! He is the only reason I can give this dealership two stars. We needed the car that day and went to them because the sales price online was a steal however when we got there they went along with that price till the end where all of a sudden it was at original msrp. These sales people are not trustworthy. The management is horrible. The last situation I've had to deal with with my car involved corporate and the dealer. The dealer refused to call ford corporate, and insisted I was lying about the situation. I was informed by the service manager that he did not believe me. I asked him to look at the car and he promptly told me to drop the car off for a few days sparkly clean and he would look at it at some point. Look at all the reviews on line of dealerships before you purchase from one. We didn't and now we regret it. If you do decide to have your car serviced there I highly recommend working with Gary in service. He knows his cars, he knows his customers, and most of all he's knowledgeable and will do everything he can to support you and stand up for you. Of all the service I've ever received he is the absolute best!

ericjay26

8 de sep. de 2015

seems she really doesn't have a clue and don't know how she got her position.How do you mistake a credit app on a van that is obviously not a passenger vehicle.Made my credit score go down by having several hard inquiries go through and get denied.For such a large dealership didn't think they were really just another car mill seeing how many vehicles they can push through without really taking care of their customers.I gave them all my info and history upfront and after 2 hours driving and sitting in the dealership for 3 hours. Total waste of time.wouldn't buy from them if they gave it to me for free.And remember, my credit score will be over 780 by next summer!!Your loss, and all the people I tell!!

Still Looking

5 de sep. de 2015

I had a deal in writing and then they reneged and tried to squeeze me for an additional $3,000. Do not waste your time with them. Would you believe that they came back to me with the original deal and then reneged for a 2nd time? Well, they did!

MustangSean

31 de ago. de 2015

I bought a 2014 Mustang this past July. Daniel Martinez, the salesman I worked with was friendly and helpful. The first problem happened as I was getting ready to sign the final document and noticed that it was about $500 more than what we had agreed to. Upon closer inspection the dealer discovered that the originally agreed price assumed Virginia taxes, which were approximately $500 less. This was after they had a copy of my Maryland diver's license, discussed where in Maryland I was from and gave them my phone number with a Maryland area code. They only agreed to get close to the originally agreed upon price when I threatened to leave with my old car.When we were signing the paperwork I was told the dealer would send the title to the creditor I obtained the loan from and would take care of transferring my registration from my old car to the new one. Six weeks later I still can't get in touch with anyone at this dealer, and no one will return my calls or provide me with information regarding even the status of the transfer. To this day I still do not know if they've actually started the transfer process, and they have not sent the title in as agreed. Andy Britt, in particular, has been unreliable and unresponsive. When the expiration for my first temporary registration was approaching I attempted to make contact with Andy several times over the course of a few days. On the rare occasion he actually talked to me he would reassure me that he was looking into it and that he was going to send me a new temporary registration so that I could drive my car to work. He did not. I ended up having to get in contact with another individual in the finance department, Nichole Buchanan, just to find out that there was a hold on my previous vehicle, because the sale documentation had never been sent to the MVA by the dealer. Unlike everyone else I had attempted to work with since the sale, she was actually responsive and did what she said she would do. Total time from the sale until I had license plates and a registration for my car: 48 days. Shortly after creating the initial version of this review I did get a call from Natasha Kapoor, who seemed genuinely upset with the treatment I had received. She helped get the ball rolling again. I had my license plates and registration the next day. It is because of her and Nichole that I have returned to update this review and give them a slightly more positive rating.

mustangjames

26 de ago. de 2015

I would like to thank all employees I had the opportunity to deal with on my visit to Ted Britt. All were very kind, courteous and very knowledgeable. I saw my Mustang I purchased on the internet called and talked to JT and he set me up an appointment. I received a call from Brian Forster letting me know he was waiting for my arrival. I walked inside the show room and he spotted me and introduced himself and was very relaxed and calm. He then took me outside to look at my trade in vehicle and introduced me to Daniel who took me to see the 2015 Mustang I called about. Daniel proceeded to walk me through all options and history of the car. When I was satisfied with the car I asked Daniel to work me up a price and with very little time we reached a satisfying number for the Mustang. Nate was very helpful with the additional coverage I was able to get for the exterior and interior. Then I was taken to Natasha and Daniel in financing were they would get me through all forms to get me on my way to work. Great experience for someone not knowing what to expect, Thanks to all involved. Love my Mustang

Bryan9772

16 de ago. de 2015

I went in with a limit in mind and very specific colors and options for a 2015 Ford Explorer. What I walked out with was a new 2016 with more options and for the price I was willing to pay for the 2015! My salesman Tommy was great, along with the others from financing. I am still curious to see how the Ted Britt for life works out, but the overall buying experience was GREAT and I would recommend Ted Britt.

majmas

10 de ago. de 2015

Got what I was looking for at a very reasonable price...I'm a previous Ford owner so I had a pretty good idea of the brand...excellent customer service...would definitely recommend to any out there.

Newton

5 de ago. de 2015

I bought a ford explorer about two weeks ago and right from the start the customer service was amazing. The rep who helped me was Nazrul Islam and as soon a I walked in I felt like he was trying work with me in finding the car I wanted at the best price available. You hear horror stories about car salesman but this guy was was the complete opposite. Helpful, respectful to my family and I and even brought me and my family some water when he thought we might be thirsty. Going to the dealership wit a two year old and 5 month old is a bad idea but the guys hospitable personality made it less stressful, lol! He helped me find the car I wanted at a great price and I felt completely content when I left. Next car I get will be at Ted Britt fairfax and besides the great car it will be because of customer service like the one I received. He treated us like he would want to be treated and not a lot of people do that these days.

MUSTANG76

23 de jul. de 2015

NAZ, NATE AND LINDA HELPED MAKE THIS A VERY PLEASANT EXPERIENCE. FROM THE INITIAL MEETING, NAZ NEVER PRESSURED, MADE IT CLEAR HE WAS THERE TO HELP, SAW TO OUR COMFORT AND HELPED IN EVERY WAY IN THE DECISION MAKING (COLOR, FEATURES, ETC.) AND FOUND US THE VEHICLE WE WERE LOOKING FOR. NATE HAS NEVER CONFRONTED A SITUATION HE CAN'T MASTER WITH A SMILE AND A CUSTOMER-CONSCIOUS END (WE TESTED HIM OVER THE SPAN OF A FEW DAYS WITH ADD-ON PARTS AND ACCESSORIES AND HE DID NOT FAIL). LINDA LED US THROUGH THE MASSIVE PILE OF FORMS AND SIGNATURES WITH A PRO'S PROWESS, NEVER WAISTING TIME BUT STILL ABLE TO CODUCT AN INFORMATIVE AND ENTERTAINING CONVERSATION WHILE HELPING FIND COMPATIBLE FINANCING THAT ALLOWED US TO "RELAX" A BIT WHILE COMPLETING SUCH A LARGE PURCHASE. WE ARE RETURNING CUSTOMERS TO TED BRITT AND IT IS ALWAYS LIKE THIS.

C3002010

22 de jul. de 2015

Nazrul and Andy did excellent job, Was able to get 2010 Chrysler 300. The best dealership exprience ever!! Looking for a car, Ted Britt Ford Fairfax Va... Is the place to go!!!

99 Owner

21 de jul. de 2015

I took my 99 Explorer in for service at the Quick Lane. BIG MISTAKE!!! My vehicle is a 4.0 V6 SOHC and took it in for minor repairs. In two days and 3,000 dollars later, they gave me back my vehicle with the performance of a 4 cylinder! I took it back 4 times for them to fix. I still kick myself for taking my loved car to the Quick Lane. I've tried everything and took it to other mechanics. It's ruined for life! Those of you who love your Explorer will understand. It's like taking a loved one to a doctor for broken wrist and he coming back limping and with Alzheimer's. And they said it drove like new. My other mechanic saw underneath and told me they didn't even change what they said they did. Typical dealer overcharging for lousy work.

GSDNest

19 de jul. de 2015

So, we have been shopping for a car for our 18 year old daughter. She lives about 5 hours away and needs transportation for senior year of HS, college and beyond. She works part-time and drives to school. We drove the top picks in class which in our opinion are Corolla, Focus and Civic. Our daughter gave her feedback and then it became a budget, finance rate and dealer program & staff advantage choice.I have driven imports since 1987, but all along keep trying the Detroit brands hoping for an overwhelming victory. This time Ford won out! Kids want that sporty look and parents want safe, reliable transportation for their kids. We looked at this purchase as a 7 year investment and decided Focus gave us the absolute best mix for the budget and peace of mind knowing our daughter would not be stranded on the side of the road. We are not warranty people normally, but this time we went with environmental protection, extended service contract and pre-paid maintenance for a 7 year period. When 0.0% financing is available...it made the decision a "no brainier". No calls at night with a frantic kid on the other end needing $3200 for a dropped transmission!Why Ted Britt Ford in Fairfax? It's the staff. Mitch our sales consultant, Nate in customer service and Linda in finance created a long term plan for our daughters vehicle that gave us a fixed bottom line cost per month. Predictable transportation cost locked in for 7 years for my wife and I, head turning style and function for our daughter.Those of us old enough will remember the phrase "have you driven a Ford lately?". We did and Ford has said 'game on' to Toyota and Honda!Why not a used car or certified pre-owned? The current finance rates are to good on the new side to pass up. Financially a better decision and the new car safety systems balance out the insurance cost.

DBS81

14 de jul. de 2015

Service department schedules appointments with out parts in hand. Had our car 3 days before started work. Does not return phone calls and let you know status of work. STAY AWAY FROM THIS DEALER AT ALL COSTS

jkf

16 de jun. de 2015

I bought a new Mustang in April and everyone was super nice. This is the 6th car I bought from here. Alison hugged me when I came in. The manager gave me a great price right away. Bernie took care of the details. The paperwork was easy. I did shop around but I always seem to come back here for a good price and fine people. Bernie is a genuinely nice human being. They all are.

Britt R

6 de jun. de 2015

Smooth sailing when purchasing a vehicle from Ted Britt Ford. This was my second car from them in 8 years! Giovanne was great to work with. He was patient with me and knowledgeable about the cars I test drove.

vagirl

31 de may. de 2015

I visited Ted Britt Ford Fairfax to see what inventory they had and the options (possibilities) that existed for my possible replacement vehicle consideration. Surprisingly the team that I worked with were just like one big family. Although I was tired from work, I was intrigued with the Ford Escape and the awesome Customer Service Experience that I received from Michael Havey. He had me so intrigued that I forgot how tired I was. His pleasant demeanor made everything roll very smoothly. Linda Lafontaine is a pure gem and very knowledgeable about everything Finance....all dealerships should have a person that doesn't make the Finance portion of your experience feel like 'bad place to be' waiting for someone to take advantage of you. All of the staff that I encountered (Linda, Alison, Kathy and Michael) were A+++++.

Mark C 8

20 de may. de 2015

I purchased a New Factory Ordered 2015 F150 XLT. I knew exactly what I wanted and decided that if I was spending as much money as I was, I might as well get exactly what I wanted. We initially had quite a bit of difficulty with the dealership. We would schedule appointments just to come in and find that they had scheduled 5 other people at the exact same time. We a good 45 minutes waiting after we test drove a similar 2015 F150 to what I wanted to order. We ended up leaving as we had not been helped. We repeated this process probably 4 times before we just scrapped all of the work we had done to that point, walked in to the dealership fresh and were immediately helped by Mitch Sulkess. Thank God he helped us and we were lucky that he was the one who helped us!Mitch Sulkess was AWESOME throughout the process. He was not pushing unnecessary accessories, add-ons, features that I really didn't need. He kept my budget as his top priority. I usually do all of my research and then some. In the past, I have had poor experiences with dealers that think you're too smart of a customer, and just decide NOT to do business with you. Mitch was amazing. He took our research and prices and went directly to the manager with it. We came very close to the price that I had wanted to get down to and was happy with where we ended. After we had ordered the truck, Mitch was sure to keep us updated multiple times throughout the week on the status of the truck throughout the build process, with both emails and texts. He kept that up for about the 6-8 weeks that it took to build. I was VERY impressed!During the pickup process, Mitch was great in making sure the truck was detailed and that there were no dealer stickers on the back of the truck (my specification that there was no stickers on the fresh paint). Mitch met and exceeded all of our needs and expectations. I would definitely recommend him for any bonuses or awards after the experience that we had with him. We will definitely purchase another vehicle from him in the future! We will be recommending Mitch to any family and friends that are in need of a new vehicle!

lightenup

14 de may. de 2015

Lenore represents the dealership with positive, energetic character. I was impressed overall with the people at Ted Britt in Fairfax, and especially Lenore because of her proactive, can-do spirit.

Valerie

9 de may. de 2015

You can buy a car anywhere; what differentiates dealerships is the staff. Our past experience with Mitch Sulkess from his days at Cherner keep us coming back to him for our Ford or Lincoln leases. He's always been honest in sharing how money down and lease length will affect monthly payments, and has offered his opinion on the best option for us. The after-market and finance folks were friendly, outgoing and not al all "pushy." Combine this team with Ford's fabulous 2015 Edge (or Escape, which we also test-drove) and you get a great overall experience.

Happy about my car

30 de abr. de 2015

I am so happy riding on my new Ford Escape 2015 thanks to Mitch Sulkess. I live in New Jersey but I went far to Fairfax just because Mitch. We meet him two years ago purchasing another Ford and we came back for a newer car this year.I want to recommend Mitch as your next salesman because I think is one of the few car salesman honest, corteous, nice to talk to and always with the best attitude to help the buyer. This dealer has a big asset on Mitch. Kudos to him!Enith and Hamouda

SalesGuy

21 de abr. de 2015

Outstanding in every sense of the word! Evelyn is the most professional and down to earth lady I have had the pleasure of dealing with! Having been in sales and taught sales for 15 years I can truly appreciate her upfront way. Her no nonsense, what does it take to make you happy is very refreshing. Even when you are ready to sign she is still willing to listen and discuss options! It shows that she not only cares for the customer but her staff as well, for all that I have dealt with speak highly of her and are a reflection of her "make you feel a part of the family" ways. During the course of my lifetime I have been through the car buying experience over 30 times and she ranks at the top!

lskater1

9 de abr. de 2015

I would like to take a moment to thank Gary Funk and the entire service team located at Ted Britt Ford in Fairfax. I was formerly a customer of Ted Britt in Chantilly but from now on will service both my Fords at Fairfax due to the exceptional service that I received from Gary and the entire service team at Fairfax. Never have I experienced the exceptional customer service that I have received from them. I will recommend to anyone that they go to Fairfax, it is definitely worth the trip. My vehicle was serviced right the first time and I was treated with the utmost care and respect. My deepest thanks for all your hard work.

OnlyZZ

5 de abr. de 2015

I live in Fort Washington MD with my husband and daughter and we are a Ford car family.. Not only did we switch from our regular Ford Dealership located in Upper Marlboro MD and purchase my new Ford Explorer from Ted Britt, I now travel to Fairfax VA for all of my Explorer's maintenance because of the exceptional customer service I have consistently received from Gary Funk and the Blue Team.Gary makes me feel like I am his only customer and I would be greatly disappointed if he were to leave Ted Britt Ford. Car prices got us there...Gary keeps us coming back! I know my car is in great hands.

jaydeekay

5 de abr. de 2015

The experience of buying a new car was great. Our Salesperson Daniel Martinez was ooutstanding and paid attention to what we wanted and showed us cars that were in that category. Glad I picked Ted Britt Ford.

Anthony Johnson

30 de mar. de 2015

My First experience with TED BRITT was the best! The Sales person by the name Marvin Carrol was astonishing. Very experienced and confident. He located me right before I walked into the Fairfax office, and he just took control and solved my worries. An exceptional chap I must say. I was surprised that I got a lower APR for my Bran New Ford Fusion 2015. I strongly recommend TED BRITT and the above all locate the sales person, Marvin Carrol. He will get you a deal beyond your imagination. Now am a proud owner of a 2015 Ford Fusion.

Downs4

29 de mar. de 2015

After conducting a lot research online we realized that Ted Britt Ford appeared to offer the best prices. Our first experience with the dealership started with Mason Andress. He did a great job of quickly responding to our email inquiry and answering all of our questions! After getting our questions answered we drove from NC to Fairfax, VA. Pat Cantwell, our sales consultant, greeted us as we walked in the dealership and quickly helped us to start our new car purchase. He did an awesome job of answering all of our questions and ensuring that we were happy and satisfied customers! I would highly recommend Pat Cantwell and Ted Britt Ford!

lenny

22 de mar. de 2015

Sean Hammond very knowledgable,really worked hard to for me,to get the best deal for me.Was on time with me,kept me informed of every step of the way,He really made me feel comfortable buying a vehicle from Tedd Britt Ford of Fairfax,Will defintley be back to purchase other vehicle & deal with Mr Hammond if available,In closeing I will highjly recommend Tedd Britt Ford & Mr Hammond to all my friends. Thank You Thurman(Lenny)George

laefox57

22 de mar. de 2015

In January, I stopped in at Ted Britt Fairfax after much internet searching for my new car needs and speaking to multiple online sales people. My salesman Moses was very patient with me and found a car in New Jersey that appeared to suit my needs. We were ready to make a deal with the car in NJ. When Moses found out that the car had 400 miles on it but had only been at the dealership two weeks he let me know. He understood that I didn't want a new car with that many miles and called to explain this to me. I returned to the dealership and ordered my car. The price was a little higher than the NJ car but Moses and the management staff honored the deal that they had made with me with the understanding that it would be about 8 weeks before it would be delivered. My only complaint is that even though I was writing a check (no financing required) it still took 3 1/2 hours before I could drive away. I arrived at 4:30pm but didn't leave until about 8:00pm.

swb003

8 de mar. de 2015

I had first started at another dealership prior to coming over to Ted Britt in Fairfax, Va; they seemed pretty knowledgable and helpful at first. Then came the actual negotiating; they only offered me $800.00 for a car that's never had an accident, always been on time for every bit of routine maintenance and was all around very well maintained. I told them there was no way I'd take that so they came back with an offer of 1800 plus the 1500 Ford trade in assistance which was kind of like a slap in the face since they pretty much all but said, "hey, we just tried to rip you off." Their price on their f150 was advertised at 26, 670; but of course once we got to the paperwork that was with all my rebates already applied but no tax and titles. I asked how they could price a car that way without knowing which rebates I qualified for prior to coming in, after all this was the price listed online. All of a sudden their "great price" of 26, 670 went up to 31 and some change. After a few hours I finally got them down to just north of the sticker price, but everything was a battle to where they became borderline rude at several points. Then to prove I was military they wanted a copy of my LES (leave and earnings statement); for the non-military this is a piece of paper with lots of information they don't need to be privy to. They told me it was a Ford policy that they couldn't just accept my military ID, which turned out to be a complete lie. Then I went to Ted Britt and the difference was night and day. The people there were amazing to work with every step of the way. The sales crew went out of their way to search for the truck I wanted, which luckily ended up being in their inventory. Not only did they find the exact truck I wanted, but it actually had a better package (and higher MSRP) than the other dealership AND they still beat the price. I couldn't be happier with the quality of service and the ease of my buying experience.

ejh33

1 de mar. de 2015

nice group until they couldnt match a price. spent many hours talking with them but they stopped talking back when i asked for an out the door price. seemed a little shady to me. also lied about sales tax costs in MD, which i found out later.

Dylanbvt

1 de mar. de 2015

Eric was great working with us over two weeks while we were shopping. He was there for anything we needed but let us work pressure free at our own pace. Lisa and Roxanne were also great walking us through the extended warranty and maintenance packages as well as the Enviro guard, and being patient while I crunched every number and verified the value. I am usually never the person who buys these add ons but I left very pleased and confident with my purchase. Ted Britt was also the best value of all of the ford dealers we researched.

bobocherie2008

24 de feb. de 2015

Everyone was amazing when it came for me to buy my first car!! They all went out of there way to stay later and to,accommodate me in this purchase. Nicole flaten was amazing. She helped me out with anything financial and I now know what goes into buying a car!! I would definitely go back to them and make further purchases from them as well. So happy!!

Shannon

20 de feb. de 2015

Went to Ted Britt in Fairfax since this would be my 3rd vehicle I have purchased off of them (first 2 were from Chantilly location). I was looking to get out of my Fusion Sport and into something more luxury for health reasons. I ended up buying the Edge Limited AWD and can't say enough at how wonderful the vehicle is and the dealership, Michael Havey is the sales guy who I dealt with and he was great from my first phone call to the end, he answered all my questions and was extremely nice and they gave me a GREAT price on the new vehicle as well as my trade in. I would definitely recommend this location to anyone, they are very nice and very professional and willing to go that extra mile for you.

Iluvnewcars

18 de feb. de 2015

Tommy was great from beginnng to end. If I ever need another ford, I will go to him. Lisa in customer service was also great, as was Christian and Roxanne!

frankh

16 de feb. de 2015

I can't say enough about how enjoyable my experience was at Ted Britt. Steve Solomon was immediately extremely helpful as soon as I got to the dealership. I told him what I wanted and the price range I wanted to get to and he found what I was looking for. They beat the price of every other Ford dealership in the area. I can see why they sell more cars than anyone else. In fact the other dealers told me there was no way they could give me the price I got because it beat the best they could do. But true to his word, I walked out the door at the exact price quoted to me......not a penny more. If there is an honest car salesman to be found out there.......it's Steve!! Ask for him when you get there. He will take care of you!! As for the rest of the process, everyone was extremely helpful and professional and the process was about as pain-free as you could ask for! Couldn't recommend a dealership more highly. And trust me, I called every one of the Ford dealers in the area. These guys are the real deal!

SP

15 de feb. de 2015

Returned to Tedd Britt Fairfax after buying my first car in VA there 10 years ago. Service has always been very good. Researched and obtained certificates through a car buying service, of the three dealers matching my requirements, Tedd Britt Fairfax called me within 8 minutes of my request going in. Decided to go even though it was late. Alison got us set up with Moses and he found what I was looking for, then he took us out so I could find what I really needed and wanted, saved me several thousand $'s. Moses was knowledgeable and very informative. Kathy was very up to speed on options and explained the after sale information and cleared up several points and kept us on track. Aimee Roos in finance did a fantastic job, keeping things light and got me out of there in a very acceptable time span. Everyone listed here stayed well past the closing time to get me set up. It's greatly appreciated. SP

jmkusa

15 de feb. de 2015

Michael Havey was a great salesman, very helpful, I really appreciated the help he gave me in buying my car. Kathy and Al were also very helpful, friendly, and nice. I highly recommend buying from Ted Britt.

ry

14 de feb. de 2015

Tom Ross is very knowledgeable, knows the inventory, found what I wanted. I had to leave before we could finish all paperwork, no problem. Went back the next day and finished up when it wasn't so hectic.

Gus Rivas

14 de feb. de 2015

Ive had great experience working with Sean Hammond, he was extremely helpful in providing what was needed and followed up with any issues I had after the purchase. He took his time to work with me to get me exactly what I needed. Ill definitely advise all our friends and family to look for your dealership and for Sean on their next purchase. Thanks again.

lynneric

12 de feb. de 2015

We initially made contact with one salesperson, then ended up with another because he dropped the ball, then that one fumbled and luckily Sean made the recovery and touchdown for us! He was fast, courteous, and answered all our questions. Same for Linda, she does a great job with regard to financing. Highly recommend both!

Digger Graves

11 de feb. de 2015

Hey Ms. Allison. Thank you so much for all of your help. What a pleasure dealing with you and your team. Thanks again, Digger Graves

evanoodle

11 de feb. de 2015

I was looking to buy a 2012 Ford Escape Limited. I looked online and found two I wanted to test drive. I went to Ted Britt in Fairfax first because I liked the other one better and wanted to test drive that one last. Steve helped me as soon as I parked my rental car and got me into the Escape. Right before I was going to test drive the car, he apologized and said he had to go help another customer who just bought a car put on plates. I said I understood and took the Escape out on my own, Why would you take a new customer if you were not finished with a sale, though? When I returned, Steve was still helping the other customer and my boyfriend arrived to help me check out the car. I wanted to leave to test drive the Escape in Chantilly and my boyfriend was hungry so we tried to give the key to the Escape to the sales manager, Daniel. He insisted that we should take the Escape there to go eat while he got the other Escape from the Ted Britt in Chantilly delivered. I agreed but it seemed a little desperate. We left and returned and the Escape from Chantilly was there when we arrived. We test drove it and since it was less expensive, I decided I wanted to buy that one. When we tried to negotiate an out the door price, we started at 25,000 - which was much higher than I wanted to pay, or than the car is worth. We got down to 24,000 but it seemed apparent we were not going to make it to 22,000 which is what I wanted to pay. We ended up leaving and purchasing a comparable Escape from another dealership for 21,200 out the door.

PB

10 de feb. de 2015

I recently purchased a new car from Ted Britt of Fairfax and would recommend the Sales advisor Sean Hammond for a professional and friendly service. Sean was excellent at conducting the transaction and is a credit to the Ted Britt sales team. I shopped around many dealers for this car and decided to buy from Ted Britt based on price and the customer service provided by Sean.

Trumpetplayer

10 de feb. de 2015

Since 1977 I've purchased 10 Ford trucks at 3 different dealerships. My Ted Britt experience was BY FAR the best I've ever had & I will definitely go back there for my next truck. I've had some bad experiences in the past, but the outstanding Ted Britt staff was professional, knowledgeable, and extremely pleasant to work with - especially Tom Ross, Linda Lafontaine, and Nina Ross.

jpark7995

10 de feb. de 2015

I work for a company that purchases many cars for work, so our company goes through many cars. I have to admit I have grown to dislike the whole car purchasing experience due to the long waits and sale gimmicks. But I have to say Ted Britt Ford has given me hope and joy in the car purchasing experience. The sales rep, Sean Hammond, was honest, quick, and very detailed oriented. Making the whole experience quite enjoyable. I know now where I will be purchasing my future cars!

CE

10 de feb. de 2015

I would like to complement Sales Representative Sean Hammond who handled my recent car transaction at Ted Britt Ford. He was professional, knowledgeable and courteous. I can be difficult and he handled our interaction well. I would definitely call him again. I would rate him as excellent.

JAWS

10 de feb. de 2015

My experience with Ted Britt Ford, Fairfax was outstanding. Upon my first visit in early October, 2014 Alison Lucas met me and was very cordial. I explained what I was looking for and she introduced me to Patrick Denicola. Patrick's most outstanding trait is he listens to what the customer wants. I told him I was not in a rush to by a car. He honored that request and never tried to push me or ask the traditional question, "What would it take for us to do for you to buy a car today"? Usually when I get asked that question I depart the dealership. We talked during that first visit and we test drove Explorers and Expeditions. I went to visit other Ford Dealers in the area over the next several weeks. I kept coming back to Patrick because he showed he cared about me not just the sale. Never could find the right Explorer so I ordered a new 2015 Explorer in November 2014 through Ted Britt with Patrick. He made the process painless and kept me up to speed on the delivery schedule. When the vehicle arrived Patrick was dealing with a death in his family but took the time on Sat., 1/10/15 to come into the dealership and deliver the new Explorer to me. He and Alison were great and I will return to Ted Britt and work with them when I have a need for another vehicle. First Class performance! If you want to be treated right with no pressure go to Ted Britt Ford in Fairfax and ask for Patrick Denicola as your sales agent. You will be glad you did.

shark_15

10 de feb. de 2015

Patrick Denicola was incredibly helpful from the time I arrived (30 min before opening) to the time I walked out with a great car. Patrick actually stopped to make sure I was being helped on his way in. He was not pushy and was very personable and easy to work with. The only bump in the whole process was it took a bit of time to get in front of finance, but honestly once we sat down with Linda Lafontaine it didn't seem so bad because she made everything very easy. All and all I would recommend this dealership to anyone looking to purchase a car, ask for Patrick if he is available and then if it is possible Linda.Also, the car I purchased was a good deal and has been a great car.

Dbass1518

9 de feb. de 2015

By far the easiest time I ever had buying a car. Moses picked me up from the airport in the car I wanted to purchase let me test drive back to the dealership. I purchase the car and was out the door with the keys 20 minutes later.

luke8182

8 de feb. de 2015

came in to see one salesman but he was busy, saw someone else who was very personable. The whole process was relaxed and easy. Getting to financing took a while but our salesman did an excellent job!

jparenas7107

7 de feb. de 2015

Joel Bartling did an excellent job (without being pushy) showing us two used Ford Fusions SEL, providing the our requested information, doing the test drive, and helping us get the best price that is close enough to our budget.

blk57transam

5 de feb. de 2015

Overall had a really good experience. I looked at both Honda Accords and Ford Fusions. Ed did a great job on test drive teaching me about the car and for this being my first hybrid. Marvin did a great job reassuring my concerns and answered all my questions during the final part of the sales process.

wbfraley913

3 de feb. de 2015

My husband and I just purchased a used Toyota 4Runner from Ted Britt Ford, and we could not be happier with our experience. Marvin was our salesman, and Roxanne helped us with financing. They were both exceptional! They were knowledgeable, friendly and accomodating. We never felt rushed or pushed (even though we came in a little over an hour before closing), and we were treated with kindness and respect. Plus, we got the car we'd been looking for. Keep up the great work!!!

karlfrisch

2 de feb. de 2015

I'm very happy with my new car and the price. The dealer and finance person were friendly and professional. It took forever -- 7 hours from beginning to end -- I'm guessing that's because it was the last day of the month.All in all though, I'd highly recommend this dealership.

Vellie

1 de feb. de 2015

From the moment I walked into this dealership, I was in good hands. Sonny Robinson is the man! He helped me with my purchase from start to finish...and he delivered on his promise!!! I was able to get out of my lease and back into a financed car. My 2015 Ford Fusion is what I wanted, and Sonny Robinson made it possible for me to leave that dealership with my new car. Nina Ross worked behind the scenes with Ford to make the numbers work in my favor for the finance...she ROCKS!!! I told her she is the "Boss Lady" of that dealership and believe me, she is AMAZING!!!! If you are looking for a vehicle, Ted Britt Ford is the place to go. I am blessed to have met Sonny Robinson and Nina Ross...Ted Britt Ford is lucky to have them on board. Looking forward to having this dealership meet all my service needs on my new car.

pd

28 de ene. de 2015

TOMMY STANCILL WHO HELPED ME WITH MY PURCHASE.HE WAS KNOWLEDGEABLE ABOUT THE CAR, HIS CUSTOMER SERVICE WAS EXCELLENT WHICH WHERE BY I PURCHASED THE CAR

Sass

28 de ene. de 2015

Everyone was very helpful and friendly. No pressure by Eric so I could take my time to fall in love with my Escape. Lisa even set up my phone and Sirius network before I pulled out of the parking lot with my new car. Very easy - liked having my new license plates processed and installed on the spot. A wonderful experience!

JamesF

27 de ene. de 2015

I appreciated how smooth the process was. I had some specific requirements and everyone went out of their way to make it work for me. The Salesman was very accommodating and easy to work with. The different departments worked well together and had positive attitudes throughout. I was impressed with how competent and low-stress Finance was. That is usually my least favorite phase of purchasing a car but she made it easy. I am impressed!

Usnavy

26 de ene. de 2015

Great salesman willing to work to my satisfaction. There was no high pressure involving a trip form the manager to drill me. The business people were professionals, not condescending or pushy.

simplydebbi

23 de ene. de 2015

I was extremely impressed about how everyone was so friendly and willing to make me happy!I have even made a new friend from the deal! I am sending everyone I know to this dealership and especially to Tommy Stencil and Nina Ross

Chris

21 de ene. de 2015

The easiest car purchase I have ever made. The staff was kind and thoughtful, making the experience easy. The salesman worked in a very positive and professional manner. The finance department was very helpful in finding the best loan rate available. An overall very positive experience.

Trebor

19 de ene. de 2015

This was my first time at Ted Britt Ford and first time purchasing a Ford automobile. The price of the Edge was fantastic which was only surpassed by the excellence service in not only purchasing the new car, but also receiving an good offer for my trade in vehicle. Everyone I spoke to was courteous, knowldegeable, personable and professional. A special shout out to Tom & Nina Ross and Linda LaFontaine for their excellent service!! Based on this excellent experience I see myself at Ted Brit Ford to purchase my next automobile!

4angelfarm

16 de ene. de 2015

I have purchased over 12 family vehicles in my adulthood and was not looking forward to having to buy another vehicle. I was replacing a car with a truck. I was expecting to have to haggle, to o play games, and to spend a horrible day of negotiating in this quest. I expected I would leave By the time I entered Ted Britt in Fairfax I had done enough research and had visited enough dealers that I knew what I wanted and how much I was going to pay. I was met by Brian Forster as I entered, he got things started for me, passed me to Tom Ross who worked with me to make it all happen. It was so pleasant and easy - a very positive experience! I was stunned. I worked with Nina Ross who made me feel like family - then Linda LaFontaine in finance who put a set of license plates in my hands after professionally and efficiently processing my paperwork She gave great advice and made this part of the profess as pleasant as everything else had been that morning. I absolutely LOVE my F150 and LOVED the car buying experience for the first time in my life! I would only send my friends and family to Ted Britt Ford.

A2014

16 de ene. de 2015

We had identified the truck we wanted and worked with Nate to agree on a price. Throughout the experience Nate was attentive, followed up when he said he would, and was an all-around really nice guy.

gmartinezzz1960

14 de ene. de 2015

I went to get a recall taken care of and also requested a scratch be removed and the plastic cover under the front bumper fixed. I expected to be charged for the additional services but instead it was at no cost. During that time I was given the use of a loaner car. So overall I had a very positive experience. I especially want to thank my Ford service representative, Richard Sweeney for taking care of my needs.

atmortensen

14 de ene. de 2015

Thank you Evelyn, Karwan and Linsay! Very hard working people and helped us a lot with the purchase of our brand new F150-Larriat. We are very happy with our truck!!!

Iamchriscrews

13 de ene. de 2015

Speaking from someone who doesn't usually write reviews, I just had to put words down for my bad experience. After finding a vehicle on Ted Britts website, I called to inquire about it. After multiple phone calls with a Mr. Hammond throughout the day, I made sure it was quite clear to him about the fact that I was at work and lived about 2 hrs. away. His reply, and I quote, "Any way you can get up here today" and "Come on up and let's get this done". So, after getting to leave 1/2 hr. early from work, driving in the messy rain/sleet conditions to get there, (while having to deal with rush hour traffic), I found the dealership after about a 2 hr drive. I walked in and found Mr. Hammond and was promptly informed by him that he had sold it 20 minutes before I arrived. Then he immediately attempted to sale me something else I didn't want. Unbelievable. I guess that's just what makes him a good salesman and probably one of the reasons why car salesman get labeled with bad reputations. So, I guess that is what you get with dealing with a bigger dealership. 3/4 of a tank of gas and 4 hours of my life I'll never get back, for nothing. They won't have to worry about repeat business from me because I won't be back. Never again!

dfajardo03

12 de ene. de 2015

Jamel was great when helping us out to find the perfect car for us. He was very attentive, patient, and helpful. He should get a raise.

dbirmingham

11 de ene. de 2015

Moses Quartey worked harder than any salesman ever to get me the best deal possible on my new Explorer! I will absolutely be recommending Ted Britt Ford to my friends and specifically telling them to ask for Moses. Love my new vehicle and love the deal even more!

karenlohr

5 de ene. de 2015

Dawit Solomon was the best car salesman I have ever had the pleasure to buy from. I will buy from him again and am very happy with the car I bought and the price I paid. I traveled almost 200 miles to buy from Ted Britt. Lisa answered any questions and made sure I understood what options were available. Linda in finance helped me get the best interest rate, and was a pleasure to meet. The only regret I have is these people live 200 miles away from me, because the became instant friends!

Judi

5 de ene. de 2015

This is the second truck we have purchased from Johan Schmit, he makes it as easy, as he can & we appreciate it! We will continue to refer him to our friends.We have ordered special parts from Bill & he always goes out of his way to help.

cullenjms

5 de ene. de 2015

Gary Funk did a great job servicing my vehicle. It was done quickly and he explained everything. He is the reason we buy our cars at Ted Britt.

aalicandro

3 de ene. de 2015

All the sales people were very helpful and jumped at the chance to find the right car for me. I was quite picky but Brian or Tom would guarantee a certain car from a distant lot to be on premise in under 24-hours. They had a line of vehicles for me to try! They weren't pushy so it made my experience very stress-free and enjoyable. Highly recommend Brian Forester and Tom Ross! They really know what they're doing.

nuke

2 de ene. de 2015

Semi annual service done efficiently and on time by the Red Team. I have bought several Ford cars from this dealership and have been very satisfied with the sales and service teams.

Tim V.

1 de ene. de 2015

Working with Tom Ross and Nina Ross made buying a new car a pleasant experience. Both were knowledgeable about the product, and very professional as well. I would highly recommend the Ted Britt dealership in Fairfax for any car purchase or service.

mdilgram

1 de ene. de 2015

Everyone was very kind. It was an easy car buying experience. I only wish that it didn't take so long, but I understand why. There's a lot to do. Thank you!!!

ght71

31 de dic. de 2014

Mr. Zewer was extremely helpful from the moment I walked into the dealership. I gave him the Stock number of the specific vehicle I wanted to see. He quickly went and pulled the vehicle up front. While looking over the vehcile he took the time to explain in detail what all the extra features that were on Limited Explorer. I highly recommend Mr. Zewer and plan to use him should I buy another Ford.

DSharpe

27 de dic. de 2014

Great people and a great price! No need to shop around when you know you're getting a good deal. Definitely recommend to friends and family.

B21956

27 de dic. de 2014

Just had a sad experience with another location of Ted Britt Ford that convinced me I needed to drive further to return to the Fairfax location to get the quality service they have ALWAYS provided. Laurel O'Connor took my call while eating her lunch and made a difference. The other location could only give me people's voice-mail and then when I finally reached a person and told them do NOT put me into voice-mail again they hung up. DO NOT GO TO TED BRITT CHANTILLY is my STRONGEST recommendation!! The Fairfax team understands that without customers they are just a warehouse for automobiles and parts. Laurel did not have the specific answer I needed but that is OK - I don't know everything in my job either - we work as a team. I just rescheduled my service in Fairfax and will gladly deal with the longer drive and traffic to work with a provider who understands Customer Service!!I will come back and rate the service after the appointment but if the past is any indication, Gary Funk and his team will shine as they did in the past.

lysbelles

27 de dic. de 2014

Tom & Nina were great and made the experience of buying a car more fun! Even with the hiccup of the car we wanted not being on the lot everything still went smoothly!

jhartrol

26 de dic. de 2014

In and out and Matt always takes great care of my MKZ and me!!!!!! Blah, blah, blah!! They made me use up 25 letters. Still want one more, so now I'm over.Service at Tedd Britt is much faster and more efficient!!!

Jennifer

23 de dic. de 2014

We always get excellent service at Ted Britt Ford for both of our Ford vehicles. I also truly appreciate the rewards system, especially since we have older vehicles. Ford makes them well. Ted Britt services them well.

Donna

22 de dic. de 2014

Jeff Bird, GOLD team service manager is awesome! Jeff provides friendly, courteous, beneficial and professional service. He answers all of my questions and is most customer service oriented. I have been a Ted Britt customer of this location for 15+ years and will always purchase cars at this location in addition to service. Accolades to the service department and JOB WELL DONE.

helmetmike

22 de dic. de 2014

Every person we came into contact with was friendly and professional. We were made to feel more like family than a customer. Kyle Goodman was great as were all of the staff. The deal was great and they were even able to beat our Credit Unions rate on the financing. By far the best car purchase experience we have ever had.

ramsey5712

21 de dic. de 2014

Nate was simply amazing. He helped us through the entire process flawlessly. If I had to do it all over again I would definitely choose Ted Britt and Nate Ihara! Thanks for all of your help Nate.

aherchris

20 de dic. de 2014

Dave Donley's positive attitude, pleasant demeanor and patience are the reasons why I accepted the deal in the purchase of my new car. I was tempted to walk away from the dealership but Dave was so great to work with that we ended up reaching a deal I could not leave on the table. Nina and Amara added to the overall pleasant experience. Thanks to all of you!

tyler.j.barnes

15 de dic. de 2014

My wife had a tire sensor fault in her car. She works down the street from the Ted Britt Fairfax location. I routinely take my truck there, as well as her car sometimes. I was unable to be present this trip due to me being out of town. Typically, Jeff Bird takes unbelievable care of my needs as a customer and usually services are done w/out a hiccup. My wife arrived at 10am and requested Mr. Bird when coming into the service center- he was out of the office, so no big deal. Mike Gojmarec was the next representative to present himself. My wife stated the problem. After a few minutes, she was informed of a nail in her tire. Great. She stated that she just wanted it patched and requested a time to pick up. Mike began to try to sell her a tire. She declined and said she just wanted a patch. She then requested a wash and vacuum and was told that it was taken care of in-house and was an additional service charge of $15. She agreed. He told her that the car would be ready after lunch. She never received a call, so she had a co-worker drive her up to the service center. She approached Mike and asked about our vehicle. He stated that the vehicle was taken off the lot to another facility for wash and vacuum. (She was never called/ nor did she authorize for her vehicle to be driven off the property) He then said that he would call when vehicle was ready- no call ever came. At 4pm, my wife went back to recover her vehicle. When asked about the vehicle, Mike just shrugged his shoulders and said they got backed up. The car was finally brought around to the building 30 mins. later. Mike approached my wife and stated "You can go pay now". No apologies. No concern. No nothing. Just complete disrespect to my wife. It WILL NOT be tolerated!

acb22079

15 de dic. de 2014

I was in a serious car accident on Friday and was in the dealership Saturday, to shop around for a new car. Jamel was so nice, patient, and understanding. He wasn't pushy and I didn't feel pressured to commit. The experience was excellent and the vehicle selections were adequate enough for me to make an informed decision.Thank you, I truly appreciate the care and service after a very scary experience.

myfordfocus

15 de dic. de 2014

I wanted to let everyone know that Gary Funk did an excellent job in taking care of my issues that I brought to him about the Ford Focus. He is an exceptional service manager. Thank you again!

brittonbenjamin

14 de dic. de 2014

I enjoyed meeting and working with all of the various folks at Ted Britt Ford. The employees are excellent from administration and sales to management and finance. I will champion this dealership with my network both personally and professionally.Benjamin Britton240-994-1420

Yukon123

8 de dic. de 2014

One of the best experiences I have ever had while purchasing a new vehicle for my family. Sales staff was very friendly and knowledgeable. I will return

RPCNA

5 de dic. de 2014

Karwan, Lisa, Linda, and Natasha were all very professional, courteous, and friendly from the first greeting to the last signature!This Certified True Car dealership honored my True Car certificate and the process went very smoothly.Thank you very much!

perqlater

2 de dic. de 2014

Steve - Thank you for doing all that you could to get me in the exact ESCAPE that I wanted...Nina - Thank you for the thorough explanation of the many features of the My Ford Sync.Al - Thank you for remembering my GAP insurance.Natasha - Thank you for making the paperwork a pleasant and quick process.Thank you all...

Gary Bergman

1 de dic. de 2014

This was a really nice car buying experience. I had dealt with Joel Bartling before,so I knew what to expect. Once again, he was a pleasure to deal with. Nina Ross did a great job explaining my car's features. Matt Drennen made the finance part of the deal smooth. Finally, Mike Gojmerac made sure a small problem was fixed fast. I would buy here again!!

Dai Edwardes-Evans

27 de nov. de 2014

We walked into the shop having an idea about what car we wanted to get. As we walked in, we were pleasantly greeted and introduced to our sales associate Shaw Seraj and he was very nice to deal with. Making sure that not only did we buy a car but buy the car at the deal we wanted. The finance department was swamped on the day so it took a bit of time, but we were in and out of the finance department really quickly and efficiently. I will recommend Ted Britt Ford in Fairfax to anyone!

Bret.Hopkins

27 de nov. de 2014

Richard is always friendly and has an understanding of the machines to hear what you are saying and ask enough questions to help hone in on the potential issues(s). The service is not cheap, but your service is correct and complete the first time which results in less headaches, less future downtime, and increased confidence in your truck. This is worth a lot. Certainly more than a few hundreds bucks you "may" save going somewhere else. And they will thoroughly inspect your vehicle and let you know of issues that should be addressed now or over the next few months by yourself or them. Which again, gives you confidence in the vehicle and helps you budget for those future repairs.

jeffemonds

24 de nov. de 2014

I am a disabled Iraqi and Afghanistan War Veteran and recently returned from a 9 month deployment to Afghanistan. On September 26th I made the mistake of purchasing a 2014 Ford F150 from Ted Britt Ford. The overall purchasing experience was a disaster and I have no intention of ever purchasing another vehicle or getting my vehicles serviced at Ted Britt Ford. I had numerous issues during the vehicle purchase process including: 1. The contract price was much higher than the agreed upon sale price2. There was pre-existing damage to the vehicle and I had to return to the dealership on two occasions to have this damage repaired and there are still pre-existing scratches on the vehicle.3. The SD card, bed extender, and second key were not available on the day I purchased the vehicle and I had to return to the dealership to obtain these items.4. On two occasions the cover on the skid plate disconnected from the vehicle. It took the mechanics at Ted Britt Ford two times to repair this item. I filed a complaint with the BBB and the Attorney General. Rather than accept responsibility for this issue the General Manager, Evelyn Akers, accused me of unscrewing the skid plate on the truck. Apparently between working full-time, serving my country, volunteering as much as my schedule permits, trying to stay in shape, pursuing self-improvement, and trying to be the best husband, father, and grandfather I can be I have time to intentionally sabotage the truck I purchased from Ted Britt Ford. The General Manager made this statement without any evidence whatsoever. If the management at Ted Britt Ford does not agree with a customer then their tactic of choice is to blame the customer. I do not have the tools, knowledge, or reason to sabotage the truck I purchased. Based on the numerous issues I have had with my truck purchasing experience at Ted Britt Ford I do not need to create more issues that the dealership should have addressed prior to selling the truck. In addition, it is a travesty that a dealership would blame a customer for a defective item on a truck. I fail to understand why a dealership that has been in business for 50 years and won numerous awards targets the customer instead of working to solve the problem. I have served our country honorably for 29 years and make every effort to life up to the Army values, including the Army value of integrity. In her statement accusing me of unscrewing the skid plate the General Manager, Evelyn Akers, is attacking my integrity which I take very personally and seriously. I will never refer this dealership to anyone and will continue to share the horrendous experience I endured at Ted Britt Ford with my co-workers, fellow service members, family, friends, and acquaintances in addition to using social media to deter as many people as possible from buying vehicles from Ted Britt Ford.On the 26th of September I purchased a 2014 Ford F150 FX4 from Ted Britt Ford in Fairfax. My salesman Dave Donley was professional, courteous, and knowledgeable. It was a pleasure working with him. However, there are several issues I had with the overall sales process, the contract, and the truck that are not acceptable for a dealership, especially one that has been in business for over 50 years and has won numerous awards from Ford. The issues I had are as follows:1. After I brought the truck home on the 26th I noticed that there were scratches on both of the side rear panels and gouges on the right front of the vehicle. I did not cause this damage and immediately called and emailed Dave and notified him of this issue in addition to including photos of the damage. This issue was addressed on Wednesday the 1st of October when I brought the truck back to the dealership to have this damage repaired. It is extremely discouraging and disheartening knowing that a dealership that has been in business for 50 years and has won numerous Ford awards sells new vehicles that have damage and that this is not brought to the customer's attention. I returned to the dealership on October 7th since the damage was not repaired on the 1st of October. The damage has still not been removed from the truck.2. The truck I purchased was supposed to have an installed bed extender included as this item is listed on the window sticker. However, the bed extender was not attached to the truck I purchased and had to be ordered by my salesman and was installed on Wednesday the 1st of October. A vehicle that is for sale at a dealership should have all of the items that are listed on the window sticker when the vehicle is purchased by a customer. A customer should not have to waste additional time and money returning to the dealership where the vehicle was purchased to have an item installed that should have been on the vehicle when the customer purchased the vehicle.3. The SD Card and the second key for the truck I purchased were not in the vehicle. Dave had to install the card upon my return on the 27th to the dealership. I fail to understand why a vehicle on a dealership lot does not have the SD card and second key associated with the vehicle. 4. The first quote I received from Courtney, the Internet Sales Consultant, was $38,040 for the truck I wanted to purchase. Apparently this quote was not correct. After using the USAA website a few times with Dave to obtain the USAA pricing for the truck I wanted to purchase Dave provided me a quote for the vehicle of $43,120 with an "out the door" quote of $46,466.13. However, this is not the price I paid for the vehicle that is reflected on the contract. The price I paid on the contract for the vehicle is $45,065 and does not include the taxes and fees. This is a difference of $1945. Unfortunately I did not notice this discrepancy until I returned home with the vehicle. I would have noticed this difference during the meeting I had with Linda in the finance office but I had been at the dealership for four hours, had not eaten lunch, and during our meeting there were a lot of distractions that interfered with my focusing on the details of this transaction. The dealership did eventually send me a check for the difference.5. I purchased the EnviroGuard NG protection for my vehicle. However, I was not given the Car Care Kit when I left the dealership on the 26th. I had to ask Dave for the kit when I returned on the 27th. 6. On the 14th of October I noticed that the front skid plate was disconnected from the undercarriage of the truck. I immediately returned the vehicle to my house, took photos, and emailed the photos to Ted Britt Ford. I then filed a complaint with the Attorney General. Ted Britt Ford eventually did respond to the complaint but failed to accept any responsibility for their incompetence. I had the dealership pick up the truck on November 21st to have the skid plate repaired. I was told the vehicle would be dropped off to my home on the 22nd. However, the dealership did not drop off the vehicle until the 23rd. As I was driving the vehicle today, the 24th, I noticed that the skid plate was still dangling from the undercarriage. Apparently the service department at Ted Britt Ford is incapable of attaching a skid plate to the undercarriage of a truck.My wife and I have attempted to call and email Ted Britt Ford but the staff at Ted Britt Ford fail to respond to the message we leave. I am a disabled Iraqi and Afghanistan war Veteran and recently returned from a nine month tour in Afghanistan. I do not have the time or energy to devote to ensuring my rights as a consumer are protected from a dealership that apparently does not value how its customers are treated. I do not recommend this dealership and would discourage anyone from wasting their time at Ted Britt Ford.

renereyes8

24 de nov. de 2014

We've got our .second Ford Escape in eight month period, I can say Ted Britt customer service is outstanding and will recommend to friends. Specially Nina Ross and Shaw Saraj.

pamela.rines.7

21 de nov. de 2014

My right signal light had gone out and I needed an inspection. I scheduled an appointment on-line, which is so convenient. I drove my car up to the garage door at 7:50 AM, spoke with the scheduler, who is always friendly, talked with Gary Funk, my service coordinator, signed the papers for the loaner car and was sitting at the traffic light on Route 50 in the loaner car at 7:58 AM. Gary Funk is pleasant, honest, and great to work with. I received a call that my car was ready around 1:00 PM. I picked up my car at about 5:00 PM and the woman at the check-out desk is always very sweet. I handed the receipt to a porter who drove my serviced car out for me. Again he was very pleasant. You can't beat Ted Britt.

jason.basinger

19 de nov. de 2014

Went in looking for a 2015 Ford Fusion Hybrid. Dave Donley was my salesman. He was extremely knowledgeable on this car. I felt like I got a good deal, and had a great overall experience. I will recommend this dealership to others.

abahjat

18 de nov. de 2014

Thank you for being patient to all my inquiries and working with me to reach a win-win deal.I bought a Ford Focus SE 2014.

SSTEDMAN23

18 de nov. de 2014

I would like to thank the entire team that made my dreams come true. I can not imagine a better experience then the one I found this morning....WOW! I will never buy another vehicle without coming to Ted Britt. They have Ted Britt 4 Life...well, I have Ted Britt 4 Life. I could go on and on...but I'll wrap this up with just one word.Amazing....

Tom Z.

18 de nov. de 2014

We have been buying cars and trucks from Ted Britt Ford for 25+ years. We keep coming back because we are treated fairly, honestly and with the utmost courtesy. I took delivery of a 2015 Escape Titanium today. I purchased it through Eric Suter. I called him before I came him and told him what we wanted. Within an hour he emailed me several vehicles to choose from. It gave my wife and I time to discuss which options and colors were important to us. When we came in to the dealership, we were immediately greeted by Alison Lucas, the Sales Manager as well as Eric. Alison is young, but very knowledgeable and extremely professional. Eric arranged a test drive for us, thoroughly explained the different option packages and provided us with more than enough information for us to make an intelligent decision. It is obvious that Eric has been well trained and he was a perfect gentleman during our visit.We came back the next day for delivery. Roxanne Wilson got us a great rate from Ford Motor Credit and was quick to process our paperwork. Lindsay Kengla-Graber was VERY patient as she explained the features and operating procedures for the Escape. Eric finished up the delivery process and then Alison came out to thank us for our business.I just can't imagine buying a vehicle anywhere else other than Ted Britt. Their commitment to customer satisfaction is second to none.

Ceci Mayhew

18 de nov. de 2014

We are very pleased with the 2014 Ford Escape SE FWD, 2.0L GTDI Ecoboost Engine with the purchase and the customer support that Ted Britt Ford Dealership offered. Kyle Goodman excellent customer support and understanding was the sales representative who assisted us with the car purchase on the afternoon of Saturday Nov 1, 2014. He understood our requirements/specifications and went back and forth (multiple times) between us and management to secure our business for the right price. Our initial intention was to look at the Escape since my husband 6 feet, 3 inches tall was pleased with its performance and road handling when we rented one during one of our vacations. The car drives fantastic, has excellent power as well as comfort, love the heated seats, which heats not only the seat area but the back as well. My LEXUS was only heated on the seat and not the back. I also love all the gadgets it has at the tip of your fingers, voice activated commands, Bluetooth connectivity, phone synchronization, etc., etc SincerelyC. Mayhew

notthekennedys

17 de nov. de 2014

Very happy with Steve and purchase. I would recommend him and Tedd Britt Fairfax City to anyone interested in a competitive price at a convenient location.

ktucker4617

17 de nov. de 2014

Steve Solomon, Lisa, Natasha and Linda, provided me excellent customer service during my transaction when purchasing a new vehicle. All of them ensured that I was comfortable, aware of what was going on during my visit. They also communicated with the finance companies to work a deal that best fit my situation. I definitely would recommend to others when they want to purchase a new car. I am happy I chose to visit their location. Lisa did an excellent job while explaining the options to protect the vehicle.Thank you all for your service.

marupe79

17 de nov. de 2014

I bought a 2015 Ford Explorer Limited today from Dave Donley. He was super friendly and not pushy at all. He guided me on a very nice test drive where I was able to see how the car handled windy roads, rainy conditions, stop and go traffic, and highway. When I was concerned about the price, he talked with me about several other options and allowed me to speak with the finance department to see if the payments I wanted were achievable. Everybody was very friendly and ready to help answer any of my questions. I got my deal done in one day and it was pretty painless.I've been getting my previously owned Ford Escape serviced at Ted Britt for a few years now and have no complaints. Gary is straightforward and I don't feel taken advantage of. I'd definitely recommend checking out Ted Britt Ford.

nezrok

17 de nov. de 2014

Absolute first rate customer service ..... Got the vehicle I wanted and the entire staff, salesperson Danny, Al, Brian and Lisa were wonderful! Thanks for making customer service matter!

RuSum1Too?

17 de nov. de 2014

I went to the service department on Saturday to have air put in my tires. I usually deal with Gary Funk, but he's not in on Saturday's. The gentleman who was putting air in the tires found a screw embedded in the left front tire. I'm sorry I don't recall his name. He told the service department I They removed it, put in a plug and I was on my way in a half hour. Your service department is why I have been a Ted Britt customer since 1972. I wouldn't dream of going anywhere else.

klefton

17 de nov. de 2014

I highly recommend working with the people I tagged on this review. I knew exactly what car I wanted and I refused to go into a dealership to negotiate the deal. I wanted to do everything via email and phone and not waste my time at the dealership. Numerous other dealers would not even speak to me unless I was physically present. Courtney and Bernie put together a great deal via email and phone and I went in and picked up my car the next day. This was the easiest and cleanest deal I have done for a car.

johnazarbo

14 de nov. de 2014

Had outstanding service from Shaw Seraj, Lisa Light and Al Alqaisi at Ted Britt Ford in Fairfax. I will make sure to recommend them to family and friends. Thank you!

to_b_supreme

13 de nov. de 2014

I knew from the getgo that I liked Billy's style of selling cars. He was easy going and knowledgeable. This was my 3rd Ford Dealership in two days and this one just felt right. I'm glad I made the purchase here and ended the search for a car. Lindsay was super cute setting up the syncing and Roxanne made the finance part incredibly smooth and painless.Oh and thanks for overnighting the card for the sat nav. Class act all the way!

heather.drevenak

13 de nov. de 2014

The price of the vehicle was great and the service was even greater! Everyone was very easy to work with and accomodated me and my needs as much as possible. We saw the car we wanted online and called first to make sure it was still available. It was so we told Mike Havey that we were going to go look at it. When we got there the car was ready and waiting for us to test drive it right away. Mike and Alison worked with us as much as possible to get the price down to where we needed it to be. They were very understanding and hospitable. Everyone was more than willing to work with me.

terri.richtmyre

12 de nov. de 2014

Had an outstanding experience purchasing my vehicle. Everyone was helpful and there was no pressure to buy anything. Greatly appreciated the military discounts offered in purchasing this car. Will definitely consider this dealership when purchasing my next vehicle.

tjnature

12 de nov. de 2014

Thank you for the excellent service while visiting Ted Britt Ford in Fairfax. It was nice to have wonderful staff to help me out while buying a Ford Edge. A BIG Shout Out to Karwan, Lindsay and Linda! You guys are AWESOME! Thanks again!

pamfulcher

11 de nov. de 2014

Can not compliment my sales agent enough as well as everyone else that was involved. Very outstanding experience. Thank you very much for working with me and definitely for the hospitality. I was truly had a wonderful experience. Thank you very much to everyone

wph1996

10 de nov. de 2014

I went to the dealership because they have the new 2015 Mustangs. I have a 2013 GT Premium that I would never consider trading in or selling. Joel was the salesman who helped me on my Visit Saturday 11/8. We walked about the new 2015's against the old generation, namely the 13-14, because we both have owned one. After some friendly discussion, we went to the lot so I could see the 2015's. At first I was concerned that they wouldn't be how a Mustang should be, especially with them now having IRS, I'm still not sold on the appearance, as I think Ford went slightly too Euro, but they do look much better in person. We went on a test drive, we used the Metallic GT with the Recaro Seats and Performance Package. Wow that was a good test drive. Overall, it still does meet what many enthusiasts consider to be a Mustang, with a tamer ride. Joel was great, very friendly, and knowledgeable, even though we differed on a few things. Overall, fantastic experience.

radandmandy

9 de nov. de 2014

Our service manager is Gary and every time we bring our car to him, he impresses us. This time, as I went out to get our rental car, he noticed that it was raining pretty hard and had them bring the car around so I didn't have to get wet. I was so overwhelmed with his kindness. We are moving to North Carolina in a few weeks and will have to take our vehicle to a new dealership but we will miss Gary and the awesome customer service he gives.

123$

9 de nov. de 2014

The whole process was really well done. And I typically do not like buying cars. I have bought many over my 57 years, but this was about the best!

leveilleann

8 de nov. de 2014

Everything was great. Alicia W. and Daniel K. so helpful. Loved Daniel M. Lindsay K-G. super nice. Roxanne M. was awesome. Best experience ever.

stacycarroll13

8 de nov. de 2014

What I loved most was that they did not mess around. The car we wanted was pulled up front, and after a quick test drive we were on our way to negotiating trade. We got a fair price on the trade, and the price of the 2015 escape we picked up was the best around. My brother in law works for Ford in Boston, when we called to tell him the deal we were offered - he agreed that was an incredible deal, and liked that they weren't playing any dealer tricks, it was all straightforward. We would highly recommend, especially if you're a woman, heading to Ted Britt, where there is no ego, no fast talk, no drama, and you're treated with respect.

4epayn

6 de nov. de 2014

Let me start by saying that after speaking to dozens of car salesmen (in person and over the phone), Michael Havey made the best impression. He was not only genuinely nice, he was super helpful and nowhere close to pushy. We had looked all over the internet within a 250 mi. radius of our house and Ted Britt Ford had the best advertised price and the lowest miles on the very specific used vehicle we were searching for. We had two other dealerships lined up to visit while we were in the area, JUST in case Michael wasn't able to make a good deal. We didn't make it that far. He and Khalid Shah were quick and efficient in making a deal--and making us very happy customers!Oh! And Lisa Light. Lisa, Lisa, Lisa. You know when you go into a dealership, and you look at your husband, and you say "when we go in here, we're not going to buy ANY extras."? Don't say that to your husband when you go in there. Because you're going to be a liar. (Not on purpose, at least). She got me. But in the best way possible. Our car looks soooooo nice and clean. Not to mention, smells SOOOOOO amazing. I've had at least 3 people try to sell me the SAME product and I've never regretted saying no to any of them. Lisa sold us on her product and I'm so glad she did. We protected our investment and didn't break the bank in doing so.And last, but certainly not least, Mr. George Parker. The finance department always makes me anxious, but George was so calm, cool and collected that I forgot I was in Finance! He, too, was timely and efficient in getting us through the dreaded paperwork process.All in all, we're extremely happy with our experience. Even though we got a late start leaving our house yesterday morning, we were able to travel 3 hours north, get a great bargain on a vehicle, and get back home before bedtime last night.What are you waiting for? Your search is over. Now get in there and see these folks and get that car you've been searching for!

jsalomao

6 de nov. de 2014

All was done right. The only issue I have is on having to pay for this service (emission inspection) as, at another Ford dealer I used with my other Ford (now sold), I did not have to pay for this type of service.

DANSSWARE

5 de nov. de 2014

I have historically been a GM Customer - but decided it was time to see what else was in the market. When I walked into Ted Britt Ford, I was immediately greeted with a friendly smile that drew me in. This salesman, Eric Suter, was nothing short of amazing. He started by understanding my needs and wants and helped identify what really was important to me. Driving 25,000 miles a year, I needed a vehicle that would be both durable, comfortable and tech ready. To my surprise, he helped me to understand why a Ford Explorer was the perfect vehicle and made sure I was in a vehicle that affordable and right for me. I have already told all of my colleagues to go see Eric - and I know I will see him again too for all of my family's auto needs. You've converted me to a Ford customer for life Eric! Thank you!

ryan.joseph.1044

5 de nov. de 2014

Fantastic sales reps. One of the best car buying experiences so far. I highly recommend this dealer for anyone in Northern Virginia. We worked through the evening so I missed dinner. The salesman realized this and purchased me dinner out of his own pocket! Talk about customer service. Job well done.

RickJackson03

4 de nov. de 2014

Marvin Carroll was fantastic. I was just coming in to check on Certified Used Cars. Ted Britt is an hour away from my home (Northern VA traffic) but I had heard good things and so great prices online. Marvin literally made it impossible to walk out without a very low mileage certified used Ford Focus.Lisa Light helped explain the additional items & services available to me...outstanding personality!!!She also ensured my old Blackberry would Sync with the Vehicle...I had never used Bluetooth before.George in Financing helped keep my payments affordable.

dwhite993

3 de nov. de 2014

My salesman was Marvin who was very nice and helpful. Jennifer was also very helpful and kind. The overall day was made very stress free by those two and all the other people I had encountered during my visit. I am very pleased.

Sheila May

3 de nov. de 2014

I highly recommend this dealership. They really go the extra mile to get you a car. This is the second car I have bought from this dealership and I have been very pleased with the experience each time. They are straight with you on price and work really hard to get you the best loan with the lowest interest. My finance person, Ms. Moccaldi, really spent time finding me a great interest rate and was very knowledgable, pleasant, and customer oriented. Nina Ross who told me about the services and warranties was very well versed and customer-oriented. What can I say about Sonny Ross?! He was my sales rep and he was so efficient and guaranteed he would get me the car I wanted that day and have me out of there in two hours and he did. He was straight up about the price and also about what I could expect in terms of the loan amount and the payment. He has fifteen years experience and it shows. He is a total go getter and a can do person. As to the manage, Daniel Khan, he is consistently helpful and nice and runs a great customer friendly dealership. price.

saralynne.howe

3 de nov. de 2014

This was the 5th car was have purchased from Ted Britt Ford Fairfax but first used car. We were greeted initally by Brian F. who was kind and helped to find Eric for us. Eric was very thorough and helped us inspect and negotiate the price. We walked away happy and content with our deal. Not only that but we were in and out of Ted Britt within 3 hours! Jennifer helped with our financing and helped us reach a payment we were happy with and a super low interest rate! We couldn't have been happier and will be back!

Brian Cassidy

1 de nov. de 2014

Entire staff was a pleasure to work with. Every single member went out of their way to make the experience a pleasurable one. Best car buying experience from beginning to end.

dankam34

1 de nov. de 2014

I drove about an hour for this dealer as my local Ford dealers did not have a lot of stock in my price range. I bought an Explorer XLT. I do not typically buy new cars because I do not like to haggle and play games. The dealer gave me a straight forward out the door, "no haggle" price. I feel I got a great deal and all the employees in the dealership were friendly and respectful to me and my wife. It was a nice way to buy a car and I would definitely choose this dealer again. I think one should also consider this dealership group because of its great 50+ year history and the whole family involvement in the company. The atmosphere was friendly, respectful, and upbeat. I would trust this dealer because of their honesty and integrity. The visit was a little longer than it should have been as I had to wait to meet with the credit department which was backed up. Thank you Dave Donley, Linda LaFontaine, and Joe Britt for their personal contact.

glauxrea

31 de oct. de 2014

We purchased a new vehicle this week at Ted Britt in Fairfax and had a great experience from beg. to end. Our intent was to use the Navy Federal car buying program, but due to the time Linda took to work with us, we ended up financing through Ted Britt. Additionally, our sale rep. (Tom) was no pressure, easy-going and kept to his word. We had talked with many other sales reps. at different dealerships prior to meeting Tom - and we knew right away, that his style worked for how we like to do business. We also dealt with Naznin when making our appt. to meet with Tom who immediately contacted me via email and mobile to ensure she understood what our needs were prior to us arriving. Lastly, Lindsay was very pleasant to work with as she quickly got us accustomed to our new vehicle prior to us departing the dealership. Overall, our experience was fantastic and we will be telling our friends and family about the experience. I look forward to this level of sustained performance from Ted Britt. Thank you - job well done.

dlimo92

31 de oct. de 2014

I recently purchased a New 2014 Ford Focus SE and have an amazing experience. I came in after work around 6:30pm and because it was the end of the month, they were slammed. Didn't leave until 11pm, but each person I dealt with (Joel Bartling, Lisa Light, and Roxanne Wilson) made the process not even seem that long. Each one of the aforementioned individuals guided me through the process, with my best interests in mind. Being a young, recent grad, I came into the process expecting for be given lengthy pitches designed to take advantage of the customer, but it was actually the opposite experience. They're great people who know what they're talking about and treat you well.

iii456

31 de oct. de 2014

The entire process was professional and without pressure. I enjoyed working with Sonny and the rest of the staff to get the deal that was best for me. It was the. Way car buying should be. I would highly recommend this dealer to anyone.

jsmartins318

30 de oct. de 2014

Ted Britt and staff have completely made me rethink the entire car buying process and the Ford brand. After a less than a stellar experience with another local Ford dealership I was ready to re-think my choice of trucks. My perception was completely changed after I drove away from Ted Britt behind the wheel of a new F-150.The professionalism, interaction, and overall outstanding commitment by this team was for one sole purpose; to ensure that I truly had the most outstanding car buying experience. They exemplified what one would rate as the apex of customer service. I cannot say enough about what a refreshing feeling it was to be involved with such a professional crew. Ed's patience and attention to detail in explaining features, addressing concerns, and insight was truly refreshing. Outstanding salesmanship without being overbearing. Brian was what one would expect in the type of leader that would want to see at the forefront. I cannot say more about Lindsay's energy, enthusiasm and presence, other than unbelievable!! Linda was a complete joy to work with. It's always the financing that turns into the "can't wait to finish" portion of the purchase. Not so, with Linda...she made it seem like a breeze and before I knew, it was over and I almost walked out of her office feeling like it ended too soon. That is, till I was greeted again by Ed and Lindsay to take me to my new truck and give me a personal walk thru of all features. They both just continued what confirmed to be one of the best auto buying experiences that I've ever had.Kudos to Ted Britt and whoever assimilated such a tremendous team. Ed, Brian, Lindsay, Linda....Thank you!!

eep007

30 de oct. de 2014

This was my first new car purchase and it couldn't have been smoother. Mason worked with me to find the perfect car for me. He helped me comb through several vehicles and worked with me on pricing and discounts. My salesman, Eric, was very professional and helpful. He even worked with me to get an extra discount I wasn't aware I might qualify for. Nina was friendly and conversational. She was extremely informative and even offered to stay after closing to help me set up my Sync system. Linda in finance was a pleasure to work with and made the experience even easier than I anticipated. Lisa was also pleasure to work with and very knowledgeable. Everyone had a great attitude and made you feel welcome. No pushy upsellsing or bad attitudes. Each individual I worked with was friendly, helpful and delivered an excellent level of customer service.

HALincolnJr

30 de oct. de 2014

Made an appointment for oil change and tire rotation. Also asked service department to look at two other items I noticed after purchasing the car (rear view mirror cover kept falling off; and ambient interior light settings changed randomly without operator action). The dealership had to order a new cover for the interior rear-view mirror (took an additional day) and could not replicate the interior ambient light problem I reported. While the car was parked in their service lot, someone broke the driver's side outside mirror, requiring replacement. This required ordering another part (and took an additional day). When I came to pick up the car (and pay for the service), there were greasy fingerprints all over the outside mirror cover and door. Why not clean up after a repair or maybe wash the car? Four days required for the entire service. Jeff Bird was very helpful and cooperative.... he was not responsible for the damage. NOT A SATISFIED CUSTOMER.

slellison

28 de oct. de 2014

Nate worked very hard on getting the deal I needed to purchase the car I wanted. He was extremely friendly, knowledgeable, patient, and always followed up. Nina described the additional features offered by the dealership and Ford, of which, I was able to make an informed decision to purchase the additional features. When I talk to family and friends I will certainly mention the outstanding job performed by Nate and Nina.

Codydt13

28 de oct. de 2014

I've always heard that buying a car was a nightmare, but everything was such a breeze. Everyone was so nice and friendly. The only major issues I had was that when we were figuring the financing Jennifer put in an extra thousand dollar rebate and didn't realize it until everything was printed and i was about to sign the papers. But we worked together to figure it out. and then my car had a bunch of water spots after being washed. it was almost like they didn't dry it. But compared to everything else it was a minor bump. Mindy was extremely friendly and Lindsay was super helpful. Everything was just so easy. I'm definitely going back there for my next car.

bryblood

28 de oct. de 2014

I bought my first car ever 10 years ago, and just traded it in to Ted Britt of Fairfax for a brand new 2014 Ford C-Max Energi. It was a great experience!!! I worked with MItch Sulkess over the phone, text message and email to come to a good price. This was very convenient for me since I don't have much extra time right now, and wouldn't have been able to go to different dealerships and all that. I feel like I ended getting a really good deal, and really felt taken care of. Mitch seemed very knowledgable and easy to talk to. When I finally came in, I even got dinner - wow. They had extra hot dogs and potato salad - Mitch topped it off with some bottled water, and I felt very at home! Lindsay Kengla-Graber helped me sync my phone with my bluetooth in the car, and to get my navigation set up to drive me straight home. She also showed me how to work the computer system and was real with me about Enviroguard. It really seemed like a good product and is backed by complete peace of mind. She was SO nice and very open and helpful. The end of my process was spent in finance with Jennifer Moccaldi - she is so cool! She knew her stuff and helped me through the endless paperwork and warranty options. I ended up getting some great warrantys at a good price, and I feel good that it is all taken care of. Jennifer was genuine and really a great person to talk to. I got 0% APR financing through Ford, and an extra $1000 rebate for doing so - amazing! Also, I feel good in knowing that when I take my car in for service, Ted Britt will always provide me a free temporary car to use while mine is being serviced. I couldn't have asked for better on all fronts!

edfaudree

27 de oct. de 2014

Thanks to the folks who helped me to purchase a car in just a few hours. Ed Davis, Lisa Light, Linda LaFountaine and Jennifer Moccaldi where all very helpful and made the car-buying experience a positive one. Usually, I generally hate the car purchase experience, with all the gamesmanship between the sales people, managers and finance groups, but this time, things were different. I now have a great new vehicle, and believe that this could rarely happen outside of the Ted Britt family of franchises.

ericksonmarlin

27 de oct. de 2014

I hate car shopping! But I found myself at Ted Britt Ford because of the Britt reputation, business as well as family wise. I was lucky, perhaps blessed, to be met by Nate Ihara. He immediately changed my shopping experiece from one I hate, into a very pleasant experience. He is very knowledgeable of his buiness as well as "reading" people. He patiently sensed that I did not want a "pressure" sales event. He was kind and understanding, even when after spending 4 hours with me to find the one that I liked, I said I wanted to go home and come back the next morning. Thanks to those 2 events, Ted Britt reputation, and having Nate as my salesman, I now have a beautiful Ford Escape Titanium. It's beautiful and fun to drive. I just got it Saturday and have already received many compliments. Once I made the decision, I was then met by two more excellent and pleasant Ted Britt employees: Lindsay to help me through the decisions on maintenance, etc as well as setting up options in the vehicle, and Linda in finance. Both were very professional and pleasant in their respective areas of expertise. I will highly recommend Ted Britt Ford to anyone looking for a car.

crazyoleian

26 de oct. de 2014

Ted Britt Ford of Fairfax did an amazing job on my new Fiesta! You would never know the cars paint had been fixed, since it looks just like it came from the factory, flawless! Everyone I spoke/dealt with was pleasant and proffessional, and they cared as much as I did that the work was done right. That's how it should be everywhere, but hasn't been my experience getting paint fixed on previous cars in the past at other body shops. They've really made me feel like a part of the Ted Britt family ever since walking in the door to buy my car, and showed they do top notch work, making me a loyal customer for life!

mudslide46

25 de oct. de 2014

Bernie Finan is an excellent sales professional. Have worked with him since July and couldn't be more please. The night we bought our car we met Nina and the assistance she gave us was excellent as well. Roxanne helped us with financial arrangements and her service was excellent. All three employees answered all of our questions and my wife and I couldn't have asked for more. My neighbor is planning to buy a Ford Explorer and I told him to check out Ted Britt Ford and he'll be very happy.

boatman50

25 de oct. de 2014

Great choice I made going to Ted Britt .Mike took good care of us and my trade in. Finance -Linda was aces ! Funny and knows her stuff. Overall Ted Britt was a excellent experience.:)

Mommy 2 four

24 de oct. de 2014

This has been the easiest and enjoyable car purchase that I have made, hands down. Over the past 8 years I have purchased 3 Fords, 1 Toyota, 1 Chrysler, 1 BMW, and 1 Mini Cooper from different car dealers. Each have had their issues.Marvin Carroll is the NICEST, most PATIENT, car sales person that I have ever worked with. I came in with my husband and 4 kids late on a rainy cold Wednesday night. We came into look at a used Cooper and Fiesta. Kids ran around the lot climbing in the cars, husband sat and fiddled with them. Then we said well, "what do you have new?" So Marvin took us up to see the new cars, kids ran around some more. We went into his office husband and I talked, kids ran around some more. My husband couldn't decide what car he wanted so Marvin brought up the sales screen, let us see it, brought up the internet, let us see that to see what the prices were there to help us make a decision. The entire time NEVER pressing us to purchase a car or saying "well i think that this is the car that you really want because...." Marvin just listened to all our indecisiveness trying to understand what we wanted to do. After about an hour (our doing, not his) we left.That night I went online again and started to search around. Found a completely different car that we wanted to look at. So I called up finance to see if we could get financed for the amount of the Lincoln. They said shouldn't be a problem. I filled out all the fiance paperwork online, went about my day, about 3 hours later got a call saying that we were approved with an interest rate much much lower than I was expecting. They said that they had someone else interested in the car but would hold it for us until we got there.After all that happened I got a call from Marvin, after I called him, to confirm our change in a complete opposite direction from what we had discussed the other night and wanted to know when we could get there so that he could do his best to hold the car for us.So we went back the next night family in tow. Kids ran around the lot, I had a migraine (not from car buying process, from the kids) Marvin found some one to give me Excedrin. I took a nap at Marvin's desk until it went away. Meanwhile, the sale's team was getting the car all "prettied up" and gassed. Lindsay game to give us coupons, and offered to set up the Sync on the car. We met with Roxane to sign all of our paper work. Roxane was super sweet didn't mind the kids running a muck in her office.2 hours later we were out the door with a new car. I think this is the fastest that we have every purchased a car, which I appreciate. I loved that we were never pressured to hurry up, or told "you should really get this car because...". We were allowed to take out time to make a decision and only go the help that we really needed, when we needed it. I appreciate that I did not get 10,000 calls from the sales person asking when we were going to come back in (granted not that much time has past, but I have been called 20 minutes after I walked out the door before by other car sales people).This is the first car that we have purchased from Ted Britt. We will definitely be coming back in the future.

C W

23 de oct. de 2014

Had a issue with financing that took about 2 months to clear up..This was not due to Natasha's error, but she and her team were left to clean it up..After many emails, text and phone calls everything was taken care of with excellent customer service....

Buck04

23 de oct. de 2014

We were greeted by Sonny Robinson when we parked in the dealership on Saturday, October 18th. He was friendly and professional through out the sales process. We purchased the vehicle on Monday, October 20th. Nina Ross went over the Ford MyTouch Navigation with us. She was thorough and patient. We did not have an appointment when we went to the dealership. We arrived at 5:30, we did not sit down with a finance representative until 8:00. We had completed the initial paperwork on Sunday with Roxanne Wilson who was very helpful and informative. The finance person we eventually met with was Linda La Fontaine. Linda was apologetic for the delay and handled the completion of the purchase paperwork quickly and proficiently. Daniel Khan was the manager on duty both times we were in the dealership. He was very accommodating. Overall, it was a pleasant buying experience.

Racer3

22 de oct. de 2014

From meeting Bernie to sitting in the truck with Lisa, our experiance at Ted Britt Ford was one of the best I have had. I had just purchased another vehicle with my son at another dealer and I have to say their was no comparison. The sales pressure at other dealer was intense and if he did not need the car so badly, I would have walked out. I never felt that pressure at Ted Britt...even in the F&I department.

epluribusunum

20 de oct. de 2014

The team I worked with was very friendly, professional and worked with me over a period of several weeks to find a new F-150 that met all of the features and specifications I was looking for.

57delrio

20 de oct. de 2014

Matt was polite, had my loaner ready and had my service completed quickly.addressed all my concerns and answered any questions I had. Excellent service.Joe Maitland

jwells69

20 de oct. de 2014

My entire experience was great from sales to finance to delivery. The team was very agressive on pricing and trade in values. They were extremely respectful of my time (I traveled from out of town to my daughter's soccer tournament and drove home in a new Ford Explorer). I will definitely keep in touch with this team for future purchasing needs.

wayne.ayers.79

19 de oct. de 2014

From my initial contacts with Amara in my search for a new truck with a plow prep package, to Bernie for his assistance to Amara and then to myself in showing the truck, determining price, finding all relevant rebates and coordinating the purchase and paperwork, to Lindsay who provided pricing and scheduling for additional options and services, to George and Roxanne, and then Linda for working so hard to get me the lowest finance rate possible, and again to Bernie who has made several followup contacts, everyone worked very hard to make sure that this vehicle buying experience was an enjoyable one and as stress free as possible. Thank You

Nofrills25

18 de oct. de 2014

Overall had an really good experience today at Ted Britt, all of the staff from divisions that I dealt with were very good from sales to customer service to finance. Treated me very well every step of the way. My only complaint was a "reconditioning" fee that was added to the cost of the vehicle that wasn't advertised anywhere and I was put off when it was brought up during negotiating price between my trade in and the purchase price of the vehicle. However that did not keep me from purchasing my 2012 Fusion.

george.lawrence.7923

18 de oct. de 2014

We ordered a new 2015 Escape. From the time we ordered the car, until delivery, we were kept informed of the progress. Everyone involved in the delivery did a good job explaining the works of the car, and answered all questions about it.

Verdigris

17 de oct. de 2014

I echo Too40gawlf's sentiments. Had an elusive issue with our new Flex. It took three days to finally isolate the cause, but Gary never shrugged his shoulders and moved on; he contacted factory folks and stayed with it until the correct solution was identified and implemented. Also called us each afternoon to update the status - we never had to try and find him to learn what was going on. This Flex replaces our 2009 Flex which we purchased from a competing area dealer. We always have our cars serviced where we purchase them, and we're extremely happy that we chose Ted Britt for this purchase and garnered Gary Funk's expertise and determination in the process.

turnerjrfox

16 de oct. de 2014

I had a wonderful experience buying my car through Ted Britt Ford. This is my second Ford purchase and I was very pleased with the customer service and friendliness of the staff.

Abagaelwellman

16 de oct. de 2014

Steve was extremely friendly and welcoming! It was my first time buying a car, so he took the time to educate me on not only the vehicle I was looking at, but the process of purchasing as a whole. He made the overall experience very comfortable and easy. He made sure I was getting everything I needed and without a doubt I felt prioritized. I had visited quite a few other dealerships before Ted Britt of Fairfax, Va. and the service couldn't be compared- I as far as I'm concerned I won't be going anywhere else in the future. I'm so happy with my new car and I'm happy to say, Ted Britt will be my permanent dealership!

AFordFamily

16 de oct. de 2014

Our recent purchase of a 2015 Ford Escape was flawless due to the efforts of Eric Suter, Nina Ross, Linda Lafontaine, Natasha Kapoor, and Alison Lucas. The experience and transaction could not have been better or easier, which is why we will return in the future and continue to recommend this dealership to others.

janettesherlund

15 de oct. de 2014

This is my 4th new car purchase from Ted Britt Ford. I keep coming back to Ted Britt because they always treat me right. I really love the service shop next door at the Quick Lane. It makes owning a Ted Britt Ford easy to maintain and a pleasure to keep doing business with the Ted Britt associates. Thank you to my sales rep, Kyle Goodman, for being patient with my new car accessories wish list. Thank you to Nina Ross for help with delivery and for introducing me to all the features in my new car. Thank you to Jennifer Mocaldi for helping with the finance and for recommending her favorite mechanic at my favorite Quick Lane shop.

bill.heim.96

14 de oct. de 2014

Bought a new 2014 C-Max Hybrid. Car rides, feels and is equipped like a luxury car but gets mid-40s for gas mileage. I have driven a Prius and it felt like a cheap, tinny car with little clown car wheels. The C-Max felt solid, was roomy, fully equipped and the dealership price was a lot less than I expected for a car so well equipped. I am tall with long legs and both the front and back seats have plenty of head and leg room for me. The car is for the wife, but I am always looking for excuses to drive it. My only knock on the car is the voice activated Siri. Why Siri? This a Microsoft system, where's Cortana? Siri is a little deaf and stubborn. Fortunately, you can still use the old-fashioned buttons to run the radio and change the temperature. The salesman, Micheal Havey was relaxed and not pushy at all (hate pushy salesmen). Dealing with Linda in finance was like meeting an old friend. Bottom line: Great Car, Great Dealership. I know where my next new car is coming from.P.S. Ironically, we were at the dealership at the same time as Mr. Escaffi and since our car was parked next to the one he was buying, we were walking around and looking at his new car.

fescaffi

13 de oct. de 2014

We stop at the Ted Britt Ford Dealer in Fairfax, VA on Sunday September 28 at 5 pm. with a 2010 Honda Fit damaged in a car accident. My wife's car got hit on the back and pushed towards the car in front of her while she was driving to pick up my 7 year old son from school. Due to the accident we decided to shop for a bigger and safer car. My credit was not so good so we had no idea what our options were. That was our first stop and we expected to be driving around to different dealer to find our best option. It was 7.30 pm when we drew home in a 2015 Ford Escape with Zero Down, and a payment even lower than what we were paying for our Honda. I have been a Lexus driver since 2002 and I can honestly say that this Ford Truck Escape Exceeded my expectation! I would certainly recommend them. Fernando J. Escaffi Sr.

amanda.kastl

10 de oct. de 2014

I had a seamless, wonderful experience at Ted Britt Ford when I purchased my brand new Ford Fusion hybrid. My sales rep, ED DAVIS, was knowledgeable, down to earth, helpful, honest, and friendly. Ed wasn't your typical sleezy, fast-talking car salesman--we loved that about him. AL ALQAISI (I forgot how to spell his last name) was the one that navigated our the finance/warranty process. He was also fantastic--a true professional. Based on the employee-dedicated signs throughout the show room, he seems to be multi-talented and works both in sales and in finance. My husband has an MBA, and AL quite easily spoke his "finance" language through the process. Overall, my experience was great. I plan to recommend Ted Britt (and Ed and Al in particular) to my friends and family. THANK YOU!!!

FarOutWest

9 de oct. de 2014

My wife and I purchased a new 2014 Flex, including $4997 in maintenance and cleaning agreements, from Ted Britt Ford. On 3 separate occasions I scheduled appointments with Britt for services covered under the contracts. On all 3 occasions Ted Britt Ford refused to honor the contracts. I have contacted Ted Britt Ford multiple times, and each time Ted Britt Ford refuses to honor the agreements or refund our money. Don't buy from Ted Britt Ford!

68mustang

9 de oct. de 2014

Great people there! Especially happy with Nina Ross, Sonny Robinson and Natasha Kapoor and Jennifer Mccaldi. Very helpful, courteous and honest! Would def. return and rec. to family and friends.

Arthur Little

9 de oct. de 2014

Moses Quartey is an excellent Salesman. He explained everything we asked perfectly and went over my new purchase showing me all the items on the new car.We appreciated working with him. Aart and Julie Little

maria.gonzales

9 de oct. de 2014

I love the dedication of the many employees who rallied to help me in this process. Who worked together for my best benefit especially since my first experience(not with Ted Britt) was the worst.

tverbanic

9 de oct. de 2014

Bernie walked me through the whole process step by step and couldn't have been nicer. Nina and Roxanne were both extremely friendly and helped me make sure that everything was set up perfectly when I walked out of the dealership. Couldn't have asked for a better experience!

harleygirla

9 de oct. de 2014

Asked for an estimate for a repair - was called almost right after I got back home. Service was done by the next day. The service person was very helpful.

lisalight

8 de oct. de 2014

All went well until it came to sign papers for documentation and financing.It took over 3 hours of our time. From what I observed some of this timecould be avoided if there was a better system in place to get the customer out the doorafter the deal is made.Suggest in TBF in getting an outside consulting firm to look into this issue.I have been told by fellow TBF employees that this is not unusual time to be delayed. It takes routinely takes 3 or more hours. Certainly puts a damper in wanting to buy at TBF again.

Stephen Kane

8 de oct. de 2014

I have not purchased a car in over 12 years and this was a pleasant experience. We did haggle over price but it was not an antagonistic experience at all. The sales person, Kyle Goodman, was open to a discussion of what any shortcomings of different vehicles so we could get a good picture.Roxanne Wilson in finance was fantastic with finding great financing for us at a very low rate.And Nina Ross went over all the features of the electronics to help us get up to speed a bit. I am not sure we absorbed it all since we are unfamiliar with the touch screens, but a great opportunity to learn with her guidance. She does not know this yet, but I am likely to call her to review again.

3231990

8 de oct. de 2014

The entire Ted Britt Team made buying our new Escape an easy and relaxed experience. Bernie Finan in Sales is very professional and Nina Ross made sure that we had all of our questions answered. This is the third car we have purchased from Ted Britt and we will definitely keep coming back.

HeinzD

7 de oct. de 2014

Moses was very informative and straightforward; he gave me the best deal he could; I appreciated his honesty. Lisa Light was very friendly and informative as well. The Finance manager, Jennifer Moccaldi was nice and professional. Thanks,Overall, a pleasant experience.Heinz

JayM27835

6 de oct. de 2014

You should know as Internet director, you or one of your Co-workers really dropped the ball. Your rules say make an appointment for a showing. I did. I was thoroughly advised by Mr. Hank Coe to come and buy. It was completely laid out until last minute option to sell the vehicle that was supposed to be on hold for me to buy. We had intentions , if all went well, to buy additional vehicles from Ted Britt, delivery vehicles for our steadily growing small business. We will be looking elsewhere to buy any vehicles forward of this date. JT, the original sales rep, was distinguished, and humble and should be promoted. He let Hank handle this and it seems to me no one including Mr. Hank Coe kept him informed. I don't believe any of your reviews!

422415

5 de oct. de 2014

Best team ever. Wonderful experience. Everyone was nice and helpful. The process was quick and painless. This is where I will do all of my car buying from now on.

nairratishr

5 de oct. de 2014

Kyle - An excellent salesman and also a very patient listener. He understood the requirements from me as a customer and a good friend. I was made comfortable from the time I stepped into the car from Vienna station till the time I left the showroom with my car...Excellent....

Klgimlett

4 de oct. de 2014

I had the opportunity to once again purchase new Ford at Ted Britt. Walking into the dealer was like visiting old friends. This time we purchased an F150. Out salesman, Steve Soloman assisted us and provided great advise upon which to make a decision. We then met with Nina Ross who was most helpful. Natasha Kapoor and Linda Lafontaine were extremely helpful in getting the best rates and providing valuable information. Lisa Light provided a very good overview of the various systems. I would be remiss if I didn't mention Evelyn Akers-Smallwood and Alison Lucas. They were not only very helpful to me once again, but they helped my friend purchase a vechicle the same day.

mark122624

4 de oct. de 2014

came in to look at a fiesta last week. billy was very helpful and knowledgeable. the manager was also very nice and not pushy. great experience overall, will definitely consider ted britt when purchasing

cundiff

2 de oct. de 2014

I have been shopping for a few months and trying to stay within my budget and have all the bells and whistles that I fell in love with, and Ted Britt Ford is the one that met my expectations. I started my correspondence by email, was given the walk out the door price by email and actually given that price! Another dealership had baited me to the dealership with the internet price, but did not meet what they advertised, nor did they have the vehicle on the lot. The minute I walked in the door at Ted Britt Ford until we left in my new fully loaded Ford Escape we had a pleasant experience. I would return to and recommend Ted Britt Ford. Everyone provided exceptional customer service.

Michael Guimond

2 de oct. de 2014

Asked for a quote via email and they broke down the pricing showing me exactly what I was paying and what discounts I was eligible for. When I went to the dealership to pick up the car there were no surprises, no hidden fees. William Everett was friendly and Lisa Light did what she could to expedite the paperwork. Both were straight to the point when I asked questions, no hemming and hawing around the answer. Roxanne Wilson walked us through the financing and answered all our questions and made the process bearable! Great team at Ted Britt Ford!

Too40gawlf

2 de oct. de 2014

There are very few guys like Gary in the dealer service world. Gary is a straight up, no BS guy when it comes to customer service. He is the type of guy that will earn your trust and keep it. generally, Im loathe to taking my car to a dealer service department, but my experiences with Gary and his Blue Team techs has been one that has completely won me over.

SolarG

2 de oct. de 2014

The detailed attention to my car needs and the very personal customer service were truly exceptional. Maintenace performed in a timely manner and the work well done are to me, part of the quality attributes that Ted Britt Ford in Fairfax has for us. Great experience. Thank you!!

hcrequejo

1 de oct. de 2014

Everyone was very friendly and made you feel like they cared. They took the time to show the vehicles and were very patient with all my questions.

Eeyore6910

1 de oct. de 2014

My first car buying experience was much easier than I had expected thanks to Shaw. Always professional yet friendly, he answered my many questions and made me feel like a VIP. From what I could see, this dealership only hires the best.

alzugaray.luis

1 de oct. de 2014

This is the 4th vehicle my wife and I have purchased from Ted Britt. As always the service was excellent. From the sales person, to finance, to aftermarket, all were very nice and pleasant. I will continue to recommend Ted Britt Ford to anyone that asks.

mmoore7874

1 de oct. de 2014

The entire staff was helpful throughout the buying process, especially Eric Suter, Linda Light, Lindsay Kengla-Graber and Linda Lafontaine in financing as well as Al Alqaisi.

sommers3825

1 de oct. de 2014

Worked out very well. Kyle answered all of my questions, worked hard to get me a good deal, and wound up with exactly what my wife wanted. She loves her new Focus, even down to the color.I'm heading back in the next few days to get a new Escape for myself.

Jkoen004

30 de sep. de 2014

Looking for a new compact SUV/Crossover I test drove just about every car in the class and then some. I could not find what I was looking for until the third day of test driving I went to the Ted Britt in Fairfax. Steve Soloman was very upfront and seemed determined to find just what I was looking for. First day we found the right car but not in the right color. The next day I found what I wanted online and went to pursue it myself. I had found it the perfect car for me. I went to drop off the car I over-nighted from Ted Britt and, out of all the cars within a 30 mile radius, Steve had actually found the same exact car I had found. He got the car I wanted at the price I wanted and was very helpful along the way. Great experience.

cr22

30 de sep. de 2014

All dealerships were running low on end of model year cars, but Ted Britt Fairfax was able to source a car that had the exact options I wanted at a great price!

erin.b.miller1

30 de sep. de 2014

Excellent customer service! My salesperson, Eddie Helmlinger was awesome and the other team members there were attentive and caring. THIS is the place to buy. I received assistance in multiple departments and everyone I worked with knew what they were doing and generally wanted me to find the best car (and price) for me. I would most definitely recommend this dealership to anyone who is looking to purchase their next vehicle.

brupe172

29 de sep. de 2014

We recently purchased an F250 from Nate Ihara. He was WONDERFUL to work with. We were actually able to find what we wanted on the Ted Britt website but Nate was able to get us a great deal and made the experience enjoyable...even late at night! Lisa Light happily explained the customer service aspect to us and we were amazed with her high level of energy after a long work day- we certainly appreciated that. We worked with Roxanne Wilson for the financing and final paperwork portion. She was super efficient and very nice. We met Nate about a week earlier when we came into the dealership into the dealership to get our car serviced- always go with Gary Funk, he is the best! Nate was super knowledgeable during our first visit and we knew that when we were ready that we wanted to purchase with him. Make sure to check out Nate's music too :)

linebackerpl

29 de sep. de 2014

My salesperson, Mitch Sulkess was extremely attentive and helpful throughout the entire buying experience. If you go to this dealership, ask for him, you will be glad you did. Lisa Light provided great customer service! Her enthusiasm is amazing. You must see her during your buying experience! My last stop was finance with Roxanne Wilson. She is well organized, highly efficient, and very patient (if you have lots of questions). Visit them and you'll be Tedd Britt for Life!

josue barrera

29 de sep. de 2014

Aside from a slight paperwork glitch that made this a 2 day process, the experience was comfortable, which was my biggest concern a big purchase.

darthargel

29 de sep. de 2014

I was looking to getting a 2014 Escape to replace my 2010. The day started with Karwan listening to the type of vehicle that my wife and I wants to have and the features we have to have. Instead of just going from vehicle to vehicle on what's on the lot, he processed what we wanted and showed us 3 vehicle that would satisfy us. Then Nina explained to us what options are available. Then the "dreaded" finance part. Well guess what? It did not turn out that way. I told Roxanne what we can afford. She and her finance coworkers made all the research. An hour or so later I was out and about. All in all, the process was less than 3 hours. I have bought many cars during my brief lifetime and this is the easiest and fastest I have ever had. I even bought my last vehicle from the same company but different location and I have to admit, I was not happy then. But I gave the Britts another chance as I know from friends that they were happy with how they were treated. Sure enough this time around it was great. In fact post sales, the team still worked with me. Karwan made sure I know everything about my vehicle (the new sync is sweeeeet! Just wish it had a built in hard drive like my 2010). Nina helped me out with the undercarriage rust proof scheduling and loaner car when the original schedule cannot be met. The staff was great. Bottom line is Ted Britt Ford's staff are great. Every car dealership are the same across the board. They are a for profit business and will make sure they can get as much as they can from you. They will up sell you stuff and there will be many fees involved. Every dealership will be charging you just about the same and final tally if compared with other dealers will be within a $100 bucks. So in my opinion no matter where you go for new vehicles, you will be within the same range of final cost. What I have received from this, against my other many experiences in car buying, is that the service I have received. I got more bang for my bucks (Yeah I hear you Mustang owners). What you get from this dealership is a no hassle, easy sale. I hope to work with the same people when my 97 F150 tells me its time for him to retire. Thanks again Ted Britt crew.

jon.gayman

28 de sep. de 2014

It's obvious that Ted Britt Ford in Fairfax as surrounded itself with great people. Nate, Bryan, Lisa, and Linda were honest, sincere, and genuinely concerned that I would be well-informed and fully satisfied with my new F-150. This was my second purchase from Ted Britt Ford in Fairfax...for a reason!

themominva

28 de sep. de 2014

I have encountered frustration in the few times I have needed to contact Ted Britt Fairfax. Using your automated phone system has been frustrating to say the least, whether I have needed to be connected to Service to schedule service/recall notification, or checking to see if an ordered trailer hitch is in stock before driving to get it. Another time, I just needed to find out which IPod to purchase that would connect with the InSync system.....all models are not able to! For such few issues over the past two years I have had the car, it has been a convoluted system and overly difficult. I have never experienced this before at other dealerships. That being said, I do love my 2012 Ford Edge and as long as I have Gary Funk to handle my car's needs, I will continue to be loyal to your dealership. He is extraordinarily professional, pleasant, and knowledgeable. He gave me his direct phone line, so now the 1-800 system will be by-passed. Perhaps he could give lessons in efficiency to the front desk! Ted Britt Fairfax is very lucky to have an employee of this calibre!

drew2014

28 de sep. de 2014

Went there after my son picked out a car the day before and left with a great new Focus ST. Want to thank everyone for the easy car buying day. I will be back for my next new car whenever that is.

Nancy Bonaccorso

26 de sep. de 2014

Everyone went out of their way to help me find exactly what I was looking for: Dawitt Solomon, Lisa Light, Roxanne Wilson, Evelyn Smallwood, Brian Forster and Shaw Serji. Everything was explained to me clearly and I left happy knowing that I had the perfect car for me.

ajwhovian

26 de sep. de 2014

I rolled in, not really looking to walk out with a new car that day, but they had found a car in stock that fit my needs and they worked with me on my trade-in to insure I was as close to my goal on payments as possible. Very pleased with my experience there. All the personnel that helped me were very kind and helpful. (Tom, Nina & Jennifer)

Lauren Srock

25 de sep. de 2014

This was my first experience buying a brand new car and I have to say I expect each car buying experience after this to be up to this standard of customer service. Tom Ross and his wife Nina made purchasing the new 2014 Fusion that much better. I absolutely love my car, everything about it makes me smile and the payments are right where I wanted them to be. I am a recent graduate and they worked with me on my credit, and my down payment and my rebates to order to ensure that my dream car was exactly what I wanted. I can't thank them enough. Jennifer in finance was amazing as well, she explained and carried out the process of financing like a champ, she was knowledgeable, helpful, courteous, and sweet. Ted Britt Ford of Fairfax is lucky to have these three, and would be crazy to let them get away! Thank you all so much for helping my purchase my brand new 2014 Ford Fusion SE!!

homichtj

25 de sep. de 2014

I had a great sales rep Dave Donley. Every employee encountered or dealt with was extremely friendly and professional. I'm very impressed with this dealership and would recommend to all I know.

jonny23

25 de sep. de 2014

Shaw was a pro. he answered all our questions we test drove 3 different cars he was very polite and he did know his cars and truck, he gave us an amazing deal fince was great we are very happy with our car

babourne

25 de sep. de 2014

From the moment I arrived, I was directed with friendly and efficient service. Gary Funk was helpful and friendly and checked me in quickly. I got my loaner with no issues. Gary called me a few hours later to tell me my car was done and in great working order that needed no further service. Check out was quick and courteous. Wonderful experience.

bmarley3

24 de sep. de 2014

My salesman Ed was honest and straightforward from the minute I walked in. Got the best deal I could find on my 2014 Escape without all the pressure and hassle of other dealers.

WVH58

24 de sep. de 2014

Great service again from Ted Britt in Fairfax. Gary Funk again took care of everything I needed. Very please with all of the crew at TB.

ccampbell1978

24 de sep. de 2014

This was the second car I purchased at Ted Britt Ford. The entire purchasing experience was very painless and they were able to order the exact car we wanted. Highly recommended. Ed, Linda, Lindsay, Natasha, and Lisa were all very helpful.

Chris_hamilton

24 de sep. de 2014

I was in the market for a new Ford Fusion Titanium model. I visited several different dealerships to get a sense of their desire for a sale while treating the customer with respect. I spent months looking at different Ford dealerships websites, including those not in the DC area. But, like many of us, I was also looking for the best price. I looked at all possible methods of buying a car (TrueCar, Costco, USAA car buying service). I opted to go through TrueCar.com. Once I entered my information into TrueCar.com, in less than five minutes I had an email and a call from Ted Britt! On top of that they had the best price offering. I was immediately impressed with Meghan Poole, who reached out to me to find the exact car that I wanted. She kept in touch via email, found the exact configuration I wanted and let me know when that model would arrive on their lot. She then put me in touch with salesman Eric Suter. I confirmed an out-the-door price with Eric (who was EASY to work with - knowledgeable, no pressure) and set up my appointment to purchase the car. The car was ready and waiting and PERFECT. The purchase process was seamless. Lisa Light was the customer service representative: an energetic fun person to work with. She was focused on making the whole process - purchase and after the sale satisfaction - the best it could be. Jennifer Moccaldi and Al Alqaisi handled the financing and offered some after market options. Some I accepted and some I declined. But there was no pressure. Just information and options to consider for extended warranty and service. In the end, I drove off with an absolutely gorgeous, well-made car with exactly the options that I wanted. And I had the peace of mind of the Ted Britt for Life warranty on the car. I also left with several coupons for free car inspections and oil changes. I couldn't be more pleased. They will definitely get my car for servicing and I can wholeheartedly recommend them. A great family-run organization with great customer service.

steelestevenson

24 de sep. de 2014

I LOVE, LOVE, LOVE Gary Funk at Ted Britt Ford. He is the absolute best - nobody compares! I will absolutely buy my next car from Ted Britt because of Gary. Trust in the car world is definitely not something that is earned easily, but for a Mom with a 2nd grader always on a tight budget, I can honestly tell you that I trust Gary implicitly. When he tells me I need work done, I know it is because it is essential and not because he is trying to make money for work not needed at that time. He is a GEM and I would recommend him to anyone.

MelissaAnderson

24 de sep. de 2014

This was my first time buying a new vehicle and all I can say is that I enjoyed every step of the process. Daniel Martinez was great!! Not only he made sure i got exactly what I wanted but also, he got the best deal for me. He was very friendly and nice the whole time. Also, Lisa Light and Lindsay were very helpful. Finally, Roxanne from finances was awesome too. Such a great team of helpful and friendly people, it created such a warm environment to be in. i LOVED THE EXPERIENCE AND WOUD RECOMMEND IT TO ANYONE!! you won't regret it!

j.joslin3

23 de sep. de 2014

The people we dealt with at Ted Britt Ford New Car Sales were low pressure, efficient, and definitely professional. Dave Donley was upfront with us and helped us match our needs to what was available. We were impressed with his knowledge of cars, his patience, and helping us decide what financing option was best for us by matching his presentations to our visual mode of learning. Lisa Light presented the best case for buying a product called Resist All. Jennifer Moccaldi was thorough, patient in going over payment options, explained the voluminous paper work well, and used highlighters to expedite signing the many papers. Jennifer discussed the add-on products that she discerned were most suitable for us and offered additional details about the one that was of interest. We were happy with our purchase, its price, and the overall experience

dgaines417

23 de sep. de 2014

Repeat Customer purchasing my 5 vehicle from Ted Britt Ford. Excellent Customer Service (Nina Ross), Superb Sales Associate (Bernie Finan) and excellent finance team (Linda and Natasha). I would like to express a special thanks to Evelyn Akers-Smallwood (GM), whose contribution to get this deal going made this a very worthwhile experience. Would definitely be recommending to anyone looking for a great vehicle and Excellent service.

dajukir

22 de sep. de 2014

We found this dealership by way of cars.com. We received extremely fast contact from them via email and then follow-up telephone calls. Our questions were answered promptly and we were told the vehicle would be ready for our inspection upon arrival. Everyone we had contact with at the dealership was courteous & knowledgeable.

blanksk

22 de sep. de 2014

Excellent service and good deal had at this dealership. No pressure is always a plus too. I would go back and recommend friends visit Ted Britt Ford.

jjnichols1

22 de sep. de 2014

Extremely professional staff:Karwan Zewer - Sales Associate. Asked questions and aided in my buying process. Excellent.Lisa Light - Customer Service Manager. Very informative. Service driven. Excellent.Jennifer Moccaldi - Finance Manager. Transparent & helpful. ExcellentDan Little - Internet. Prompt in follow-up. Helpful in dealer recommendation. Excellent.

ssimpsongar

22 de sep. de 2014

This review is specifically for Mindy Webster who works in the commercial vehicle department. She is absolutely FANTASTIC!! My company had been searching for a Transit for about a month and Mindy was helpful from the beginning of our search to the purchase of the vehicle. She was very prompt in responding to questions we had and never said "no" or "I don't know" as an answer. When it was time to make a decision, Mindy made it easy because "we don't get beat on pricing!" On the day we went to the dealership, Mindy was there to make sure we had a smooth process even though she was a bit under the weather. Mindy Webster and Ted Britt Ford in Fairfax both get 5 stars!

FarOutWest

20 de sep. de 2014

My wife and I purchased a new Ford Flex from Britt Ford. Britt Ford pressured us into purchasing additional maintenance and cleaning contracts- and has refused to honor the contracts on several occasions!

1blue42

19 de sep. de 2014

Time is important. I've never had a bad experience bringing my vehicle in for service. I drop it off, describe what the problem is, get a loaner and I'm on my way. It was nothing but hassles in not only the buying process, but also the service process across the street at the Honda dealer. That's why I sold my Pilot and went running back to Ford. I had an Explorer for 15 years and it was great. I wanted another one, but over that period of time the new Explorers wouldn't fit in my garage. So I bought the Pilot. It had problems from the start with the stupid "green" engine that switched from 4 to 6 cylinders for 'saving gas'. dumb. Anyway, when I took it for service I had to wait a while just to drop it off. Go to a horrible place down the road for an Enterprise Rent-a-car that I had to pay for... and on and on. After I sold the horrible Pilot, I went running back to Ford and bought the Edge. Love it. No problems and when I have had to take it in (I broke off the side mirror accidentally and for the scheduled service - - no fault of the vehicle) I was in and out with a free loaner. Eeeeeeeeeeeeeeasy.

VBall-PSU77

19 de sep. de 2014

I have been to Ted Britt a couple of times looking for an F-150. I was with my daughter earlier this year to help her buy her first "new car" and Karwan did a great job with us. Karwan assisted me again with my purchase. He was accomodating and very supportive during the stressful negotiation phase. My experience with all of the associated staff was very good. We'ver purchased several cars from Ted Britt and willl probably do so again.

rdrews703

18 de sep. de 2014

After spending the previous weekend at other dealerships looking at cars THIS was a pleasant experience. Tom and Nina were friendly, easy to work with, accommodating and made the purchase of my son's car quick and easy. Very knowledgeable. They answered questions and concerns before during and after my purchase. A+!!!!!

bdmariani

18 de sep. de 2014

Professional, friendly, knowledgable, helpful- my third purchase of a new Ford from this group of staff members in 2 years. I plan to return for future purchases.

lonnie may

18 de sep. de 2014

ed were great ,he made me feel at home. i will recomend this dealership to all of my friends. service department did a excellent job on my ford focus. to all the staff thanks.

savage308

17 de sep. de 2014

I recently purchased a new F150 from this dealership and being my first purchase I was a bit nervous, however, everyone at the dealership was great. From the salesman Karwan Zewer to finance and management everyone worked with me to make sure I was comfortable with my purchase. I would recommend this dealership to anyone, but I would definitely recommend it to people buying their first vehicle like myself the individuals at Ted Britt will take the time to work with you and you will have a great experience.

metroaccess

17 de sep. de 2014

Thanks for your really excellent help in my buying experience. My first after sales service was also a good "feeling" I would recommend your dealership to my friends so they too can share in your great customer care.ThanksSincerelyEverton MurrayBurtonsville MD

Rosslr

16 de sep. de 2014

Get people excellent service I look forward to having my service done with these folks. They treat you like a customer not a number!!! Recommend this group

Gary Clearwater

16 de sep. de 2014

I have been shopping for two months for a truck, most dealerships I have visited were either indifferent or misleading. However, once I contacted Amara Bunyavong at Ted Britt Ford online my search was over. She quoted me an out the door price, and much difference than other dealers, I received that deal. Once at the dealershipship I was well taken care of by Thomas and Nina Ross, who handled the sale, and also by Jennifer Moccaldi in finance. If you want to purchase a Ford do yourself a favor and go to Ted Britt Ford and see this crew. It was definately worth my drive from Frederick, Maryland.

evertiger

16 de sep. de 2014

moses is wonderfull! best guy among sales team. i truly enjoyed the whole process. he went to extra miles for me. i strongly recommmend him for my friends

bryanriddle

15 de sep. de 2014

Great experience, good customer service and worked with me on the vehicle we wanted to Purchase. Sonny, Linda, Lisa, Natasha and Brian were excellent and I would definitely recommend visiting them if you are in the market for a vehicle.

pmbcwd

15 de sep. de 2014

Shaw Seraj made this purchase so enjoyable. Shaw, Natasha, Linda F., Nina & Al are all professional. They know their product, and they made this deal feel very fair. Thank you for great service!

eweireter

14 de sep. de 2014

All the staff my husband and I interacted with were friendly, helpful, and eager to make our car buying experience a positive one. I would absolutely recommend Ted Britt Ford to those looking for a new car.

loispfeiffer

14 de sep. de 2014

I was helped by Jeff Bird on my first service visit for my Ford Fusion. He was professional, courteous and highly attentive to the details of my vehicle, He noticed that my inspection was about to expire (I hadn't noticed it) which saved me the time and trouble of having to come back. The service was quick and I received a $10 rebate on my service which I didn't expect. We have a 6-year history of dealing with Ted Britt Ford in Fairfax and we love coming back.

kevinliu

13 de sep. de 2014

The aspect that pleased me the most in this dealership is their attentiveness and accommodations. Pat Cantwell was my sales rep, and his professionalism and friendliness ultimately led me to purchase my new Fusion there. From the beginning, Pat had been very patient in explaining all the different options on the vehicles and, despite the overwhelming choices of engines, accessories, and colors, had always maintained an attentive mindset, and had never applied any purchasing pressures on me. Pricing at Ted Britt is very reasonable, but do pay attention to all the different incentives offered by Ford, as they WILL become confusing and difficult to keep track of. Keep in mind that the VIP Price includes all possible incentives, some of which you may not qualify for. Overall, I had a great experience purchasing from Ted Britt. They are honest, friendly, and most importantly, accommodating. They will put your needs and preferences first, and have you guide the process from the beginning. I highly recommend Ted Britt Ford in Fairfax, and in particular, Pat Cantwell.

ewknowles

13 de sep. de 2014

Purchasing my ne Ford F-150 was a great experience. Gary and Michael helped me through the problems I had with my old car and introduce me to Bernie who helped me find the new car I was looking for. Since I had a F-150 for 15 years, I new pretty much what I wanted and Bernie patiently helped me through the process. We first screened to see it there were anything used and the new but nothing that fit what I wanted. We ended up ordering a new truck with the exact features I wanted. Bernie tracked the car through the assembly and shipping process and then picking it up on the day it arrived. Lisa came in to review some other features including Navigation and Sync. Lisa and Natasha handled the finances and really seemed to want to make sure I got the best price for the car. An overall great experience!

davidmurray1180

13 de sep. de 2014

Very low pressure from the sales staff, which is very appreciated. Dave was also very upfront and honest when it came to deciding which vehicle to choose based on features. We actually ended up choosing the less expensive Fusion at his recommendation.

KMHanson

12 de sep. de 2014

Gary was exceptionally helpful regarding my oil change and detailing. He did a fantastic job and I look forward to bringing my car back soon!

Tifin

11 de sep. de 2014

My entire family takes all 5 of our fords to Gary. He does a wonderful job. Couldn't be happier with the service! Highly recommend

nwcrdrvr

10 de sep. de 2014

Having sold Ford vehicles for a few years, I knew what i was getting into. I shopped online and in a few different major cities while traveling on the East Coast. My last stop was my purchasing stop at Ted Britt of Fairfax. They worked many different scenarios to get my deal done. They earned their paycheck when they were able to get the deal done on my new 2014 Ford Fusion SE.

Steveshelly

8 de sep. de 2014

From the moment we purchased our 2014 Edge from Ted Britt, it was a flawless transaction. I have to acknowledge the main Key players from beginning to end. 1st SALES DEPARTMENT: Jamel is the Sales Man to go to! He is very friendly and honestly listened and cared about our needs and wants while purchasing a new vehicle and even called a few days later to see that we were enjoying our new purchase. 2nd FINANCE DEPARTMENT: Natasha and Linda the two of you go over and above to make sure customers are not only happy but completely satisfied. Those ladies make you feel like family and honestly treat you like such. You can tell they love their job. You are truly women of your word and for that we LOVE YOU GALS! Last but certainly not least, SERVICE DEPARTMENT: I have to acknowledge Gary from the Blue team. This was our 2nd purchase and each and every time we brought our old car in for even small services: oil changes etc. Gary was more than professional and friendly. We actually told Natasha and Linda while doing our finance paper work, we wanted to make sure Gary was still our service guy for our new car. Excellent experience all the way around. No wonder they are the #1 dealer. Customers for life! Steve and Dina Segal.

ray.mchale.14

7 de sep. de 2014

I had an excellent experience purchasing my new 2015 Explorer Sport. My Salesman, Kyle, was the best, he did everything in his power to find me the vehicle I was looking for! Linda and Lisa were both awesome in covering my paperwork and additional options. Jennifer and Natasha, also made me feel right at home. Alison, checked in on me to ensure I was taken good care of! I highly recommend this dealership because of these people!ThanksR McHale

Sandd33

7 de sep. de 2014

I decided to purchase a new F-150 pick-up and, being a bit on the through side, I researched and visited various Ford dealerships in the Northern Virginia area along with the various trim lines of the F-150. Kyle Goodman helped me at Ted Britt Ford. Kyle was very welcoming and knowledgable about the product line, but was not overbearing regarding the sale. Kyle gave me regular updates of their inventory as my focus narrowed to a particular trim line and then the specific truck. Once I decided to purchase the truck, Kyle and the Ted Britt management team worked with me to get the price where I needed it to be. During the purchase process, met with Nina, Natasha, and Linda (financing) who were all pleasant to deal with and very knowledgable in their fields. The entire team at Ted Britt Ford made a.normally dreadful process into a pleasant experience. I highly recommend this dealership to anyone looking to purchase a Ford product.

Amberchappell

7 de sep. de 2014

After being burnt at a PA Ford dealership we traveled to Ted Britt in VA. We are glad we did. Thanks for a great experience!

Fabio Vinet

6 de sep. de 2014

I was helped by Moses and Nina they were both awesome they treated me like a guest and not someone who was just another customer. I would definitely recommend Ted Britt over the other area dealers, i went to 3 other dealers and my only regret was not coming here first! Thanks for the car.

WVH58

6 de sep. de 2014

Delivered on time and complete. Gary Funk too care of everything--he always comes through regardless if its routine maintenance or something more difficult. Look forward to seeing Gary and his team again.

Slygecko

6 de sep. de 2014

This was the best experience I have had buying a new car. Billy took his time showing me the different vehicles they had until I found the perfect one. They even worked around the price I wanted. Any problem or issues I had, Khalid was quick to do what ever it would to take to make sure I was completely satisfied. I will definitely buy my next car from them and refer anyone I can. Thanks Ted Britt ford team you guys rock!

mgroat2145

5 de sep. de 2014

My experince at Ted Britt was awesome! I went there looking for a good deal on a Ford Escape Titanium. Ed Davis and Lisa Light were easy to work with, very friendly and answered all my questions. Ed had a lot of patience with me when I changed my mind about the color of the Escape I wanted but ended up buying that very one. Lisa is just a happy bubbly person and put up with me rushing her through her sales pitch about the protective coat for my Escape. She never stopped smiling and stayed positive. As for Jennifer Moccaldi, what a wonderful person! I don't think I can say enough good things about her. I was exhausted since I went to the dealership after work. Being understanding of this Jennifer had me sign a promisary note and sent me home in my new vehicle and said I could come back the next day to finish my paperwork. She took very good care of me she made sure I got my payments where I needed them to be. What an AWESOME person you are Jennifer! I would reccomend Ted Britt to everyone.

millermj7

5 de sep. de 2014

I purchased a new vehicle from Ted Britt Ford over the Labor Day Holiday. This is my second purchase from Ted Britt and the great customer service was one of the primary reasons why my car search started and ended here. Despite the very hectic sales floor, I was dealt with in a very professional manner with the personal attention required for such a large purchase. I appreciated Daniel Martinez's help during the buying process. He was knowledgable about all aspects of my vehicle and options. Natasha and Linda were fantastic to deal with on the financing side and helped me secure a great deal. I left the dealership feeling great about my purchase. I look forward to dealing with the great people at Ted Britt over the next several years.

winterview

5 de sep. de 2014

One of the best experiences I have had at a car dealership. It did take a little longer than I would have liked but I was treated very well and left feeling I had made an excellent choice in a car and dealership to do business with.

TedBrittDeb27

4 de sep. de 2014

Dealing with Dave Donley at Ted Britt Ford in Fairfax, Virginia was first rate. In addition to a fast and efficient process, Dave walked me through a lot of qualities about my car that were invaluable. After doing business with Ted Britt for 40 years, my family was thrilled to add this facet of customer service to our excellent record of service at Ted Britt.

GeorgeZackschewski

3 de sep. de 2014

Brought my truck in this time for service and as usual was greeted with professionalism and courtesy from Gary Funk. Any issues I experience are identified and rectified correctly the first time. That is because Gary listens and documents the concern and ensures it's properly resolved before the vehicle is returned to me. I have purchased a total of five Fords from Ted Britt and currently own three. I have all of them serviced by Ted Britt and much of the reason I do is because of the service manager Gary and the competency and thoroughness of the service department. I would give six star if available. Thank you Gary and Ted Britt Fairfax!!

QUIQUITO

3 de sep. de 2014

I DON'T HAVE ANY PROBLEM TO THE BEGAIN TO THE END, BUT THE PRIORITY OR BEST PART FOR ME WAS THE EXELENT CUSTOMER SERVICES. THEY MAKE ME FEEL GOOD AND FRENDLY AT ALL THE TIME.

Mario De Leon

3 de sep. de 2014

Marcus is an all around great sales person. Goes out of his way to make the buying experience a good one. Ask for Marcus for your next car purchase.

thomasfrank

2 de sep. de 2014

Greeted warmly by Karwan as we approached the dealership. He showed me a few Ford cars based on what I wanted, and I found the right fit for me (2012 Ford Fusion). Lisa convinced me to get the EnviroGuard and my car still looks (and smells!) amazing. Linda did the utmost work to help me find a good loan. As a recent college grad still paying off school, this was critical for me. Thank you Karwan, Lisa, and Linda!

sls919

2 de sep. de 2014

Bernie was a great sales guy to work with. He made the process easy and fun. He helped me find just the right car for our family within our price range. Nina was very helpful with the add-on stuff and Linda was great with the financial end. It was a long Labor Day, but well worth it in the end! The drive home in a new Explorer was the best!

Fusion Fan

1 de sep. de 2014

Professional, friendly, knowledgable, helpful- my third purchase of a new Ford from this group of staff members in 2 years. I plan to return for future purchases.

Jim T

1 de sep. de 2014

This review is about two experiences at Ted Britt this week. I own two Fords that were bought at Ted Britt: a 2009 Mustang and 2011 F-150. Gary Funk and the Blue did an excellent job in servicing my 2009 Mustang. I am totally satisfied with the work he and his team do. As usual, the work was done on time and Gary answered all my questions. I bought my F-150 from Pat Cantwell in 2011. I am thinking about trading it in for an F-250 diesel. When I contacted Pat, he immediately set up a test drive for what I was looking for. I am still debating on buying a new truck but I appreciate Pat going the extra mile.

kcip

1 de sep. de 2014

I bought a car over labor day weekend. It was a long day, but I ended up with the car I wanted at a reasonable price. Ted Britt has a huge selection of cars. They were the only dealership in the area that had the specific car I was looking for. The overall experience was a great. Pat was an exceptional car salesman. He was honest, patient and not pushy at all. Amara, Nina and Linda were also good to work with. My only complaint is that some of the employees I interacted with REALLY pushed this filling out this survey. I understand the employees receive a bonus for good reviews, but I felt they went a bit over board on encouraging me to fill out a good review for them.

thomas.frank

1 de sep. de 2014

Greeted warmly by Karwan as we approached the dealership. He showed me a few Ford cars based on what I wanted, and I found the right fit for me (2012 Ford Fusion). Lisa convinced me to get the EnviroGuard and my car still looks (and smells!) amazing. Linda did the utmost work to help me find a good loan. As a recent college grad still paying off school, this was critical for me. Thank you Karwan, Lisa, and Linda!

Jumadir

1 de sep. de 2014

Found the car I was looking for very quickly and at a good price. The sales and finance transactions were completed to my satisfaction. Car was ready for pick up as agreed. Thanks,

marylou.griffin.10

1 de sep. de 2014

After buying my 2014 Escape, I had questions about my financing and went back the next day. All of my questions were answered and it re-assured me that I made the right choice to go to Ted Britt.

tungolj

1 de sep. de 2014

This review is about two experiences at Ted Britt this week. I own two Fords that were bought at Ted Britt: a 2009 Mustang and 2011 F-150.Gary Funk and the Blue did an excellent job in servicing my 2009 Mustang. I am totally satisfied with the work he and his team do. As usual, the work was done on time and Gary answered all my questions.I bought my F-150 from Pat Cantwell in 2011. I am thinking about trading it in for an F-250 diesel. When I contacted Pat, he immediately set up a test drive for what I was looking for. I am still debating on buying a new truck but I appreciate Pat going the extra mile.

ktluvsdogs

1 de sep. de 2014

This is the third car we have purchased from Ted Britt. We live in Maryland, and it is not very convenient to drive over to Fairfax, but we consider it well worth the effort to make the trip. We have always been treated with great friendliness, no high pressure sales pitches, knowledgeable employees, and we always come away with a great product. We will continue to be Ted Britt customers in the future.

jlmolina57

31 de ago. de 2014

It has been 8 years since I purchased a car. My previous experience with Ford (in another state) was terrible. My experience this time was the complete opposite. All the people who worked with me were kind, informative, and very helpful. I will recommend Ted Britt Ford and the team who worked with me to others. All in all, it was a great experience.

icorefamily

31 de ago. de 2014

Many are loyal to a brand, some are loyal to a dealer. We love our sales person and followed him to Ted Britt. We have never had a bad experience at Ted Britt - sales or services. And, our sales person, Bernie, is top notch - knows his cars, knows the competition, and truly worked for us.

Tlegal1966

31 de ago. de 2014

Brian and I had a good experience. It was raining and the worst day to buy a car, but the people at Ted Britt made it a lot easier to deal with...thanks you guys!!! Teresa, Brian and lets not forget our little 4 legged friend Annie.

Bll

30 de ago. de 2014

Arrived earlier than my appointment time, but the parts were there and they took my truck immediately. Work was completed earlier than promised. Great experience.

debsgrim

30 de ago. de 2014

Approximately a year ago went to Ted Britt Ford to purchase a F-150. Terrible experience with salesperson then. Forward to 8/29/14, I hesitantly went in because I was looking for a Ford Edge. This dealership was the most convenient, so I tried again. Was a total 360. Lucked out with a really nice salesman and manager, as well as the financial agent. Great experience. Only down side was that they sold so many cars, it took a long time to get out of there.

michelle1988

30 de ago. de 2014

Eric Suter was recommended to me by Steve Seymour. The Focus I was most interested in was taken from the Fairfax dealership to the Chantilly dealership between the time I looked at it and the time I went to go test drive it. Eric went down the Chantilly dealership after I the left the dealership and made sure the car was at the Fairfax dealership by the time I arrived at the dealership the next afternoon. Eric was awesome the entire time. He wasn't pushy, was upfront and honest with me, and was willing to work with me to get the price I needed for the car. Best salesman I've ever dealt with. Jennifer Moccaldi in finance was also so nice to work with, and she made the paperwork process easy. She gave her honest opinion on what extras I would maybe want, but didn't push me into anything. Overall, I had a great experience buying my car at Ted Britt Ford.

Maggie49

29 de ago. de 2014

My experince at Ted Britt was awesome! I went there looking for a good deal on a Ford Escape Titanium. Ed Davis and Lisa Light were easy to work with, very friendly and answered all my questions. Ed had a lot of patience with me when I changed my mind about the color of the Escape I wanted but ended up buying that very one. Lisa is just a happy bubbly person and put up with me rushing her through her sales pitch about the protective coat for my Escape. She never stopped smiling and stayed positive. As for Jennifer Moccaldi, what a wonderful person! I don't think I can say enough good things about her. I was exhausted since I went to the dealership after work. Being understanding of this Jennifer had me sign a promisary note and sent me home in my new vehicle and said I could come back the next day to finish my paperwork. She took very good care of me she made sure I got my payments where I needed them to be. What an AWESOME person you are Jennifer! I would reccomend Ted Britt to everyone.

jdfreeman

29 de ago. de 2014

We came in ready to buy and waited 2/12 hours only to be greeted by a sarcastic finance person who knew nothing about our deal. We left the dealership because a rude manager barged into her office after we waited hours to get there. I would never recommend this dealership to anybody. There were loads of sales men just hanging around, some lady trying to upsell us on coating for $2900 and a horrible overall experience. It is too bad because we wanted the car and had the cash payment ready to roll. (Our sales rep wasn't the real problem. It was the overall buying experience.)Whoever the manager on duty was, he is a big, bad bully.

wfritz1982

29 de ago. de 2014

Arrived earlier than my appointment time, but the parts were there and they took my truck immediately. Work was completed earlier than promised. Great experience.

TCoady

29 de ago. de 2014

Sonny Robinson must have read our minds and found us the exact Escape that we were looking for. Right features, right color, right price. Nina Ross did a great job explaining the features and systems associated with the car.

atencio77

28 de ago. de 2014

My husband, son, and I went here to look at a specific Escape. It was out of our price range, but they worked with us ALL day to get us the car we wanted for a price we could afford. They were VERY busy and it took quite awhile to get the financial piece taken care of. That was the only downfall. Great customer service, friendly employees, reasonable prices. Very happy with Ted Britt. We will be coming back in a couple years for our next car.

BAMWS

26 de ago. de 2014

We had purchased a Ford Fiesta from Steve Solomon a year ago and we were so happy with the wonderful customer service we received and the excellent deal on the car, we didn't hesitate to drive from Richmond, VA to Fairfax to deal with Steve Solomon and the Ted Britt Ford crew to purchase our next new car. After spending time in our local area looking for the best deals, we called the internet sales and received excellent service from Amara. She come up with the best deal on an awesome new Ford Focus and we couldn't be happier. No complaints here!

BAMWS

26 de ago. de 2014

We had purchased a Ford Fiesta from Steve Solomon a year ago and we were so happy with the wonderful customer service we received and the excellent deal on the car, we didn't hesitate to drive from Richmond, VA to Fairfax to deal with Steve Solomon and the Ted Britt Ford crew to purchase our next new car. After spending time in our local area looking for the best deals, we called the internet sales and received excellent service from Amara. She come up with the best deal on an awesome new Ford Focus and we couldn't be happier. No complaints here!

KsReview

25 de ago. de 2014

My experience with purchasing a car from Ted Britt Fairfax Ford far exceeded my expectations. From the moment I inquired about the models I was interested in, I was met with great customer service from Jenny Kueny and Lucy White from the internet team. Upon going to the dealership, I was met by Pat Cantwell to assist me. He was not "pushy," and asked what I was looking for in a car. From Jenny, to Lucy, and now to Pat, it is clear that they care about their customers, and that is why I will undoubtedly be recommending the dealership. Pat showed me all of the models, with the optional features, I explained I would like. He was patient, and answered all of my questions, and informed me of all of the great supplemental benefits at Ted Britt Fairfax Ford, such as loaner vehicles, among many other things. When I made my decision, knowing that the price was fair after comparative shopping via the web, I was then helped by Linda Lafontaine in finance. During the process, she was so respectful and kind, as well as patient as she answered all questions. Natasha from finance was very helpful as well. As the process was wrapping up, Nina Ross explained the Syncmyride program, which is really great! She also explained all of the other features of the model, as well as anything extra the dealership offers--which is a lot, like the loaner vehicles mentioned above. All of the aforementioned individuals did not pressure me at all, and definitely ensured my needs and wants were met, then some! The process was seamless, and everyone was so pleasant to do business with.

KonDealerRater

25 de ago. de 2014

My experience with purchasing a car from Ted Britt Fairfax Ford far exceeded my expectations. From the moment I inquired about the models I was interested in, I was met with great customer service from Jenny Kueny and Lucy White from the internet team. Upon going to the dealership, I was met by Pat Cantwell to assist me. He was not "pushy," and asked what I was looking for in a car. From Jenny, to Lucy, and now to Pat, it is clear that they care about their customers, and that is why I will undoubtedly be recommending the dealership.Pat showed me all of the models, with the optional features, I explained I would like. He was patient, and answered all of my questions, and informed me of all of the great supplemental benefits at Ted Britt Fairfax Ford, such as loaner vehicles, among many other things. When I made my decision, knowing that the price was fair after comparative shopping via the web, I was then helped by Linda Lafontaine in finance. During the process, she was so respectful and kind, as well as patient as she answered all questions. Natasha Kapoor from finance was very helpful as well. As the process was wrapping up, Nina Ross explained the Syncmyride program, which is really great! She also explained all of the other features of the model, as well as anything extra the dealership offers--which is a lot, like the loaner vehicles mentioned above.All of the aforementioned individuals did not pressure me at all, and definitely ensured my needs and wants were met, then some! The process was seamless, and everyone was so pleasant to do business with.

Bill F

24 de ago. de 2014

Great experience. Selection of vehicles on the lot was excellent. First price offered was fair. No pressure to purchase optional services. Vehicle was prepared and ready to go by the time the paperwork was completed.

madelynsymons

24 de ago. de 2014

Great experience! Our family has bought many cars here. Mitch is so knowledgeable and friendly. Would not buy from anyone else ( drove 100 miles to him)

Bangkokkid

23 de ago. de 2014

Originally visited dealership in October 2013 to purchase a 2014 Escape for the wife. For whatever reason the car's features overwhelmed her. When I considered buying an Escape for myself I contacted the salesperson I had interacted with in October and ended up driving out in a 2014 Escape Titanium. I was thoroughly satisfied with my experience.

wfritz1982

23 de ago. de 2014

Great experience. Selection of vehicles on the lot was excellent. First price offered was fair. No pressure to purchase optional services. Vehicle was prepared and ready to go by the time the paperwork was completed.

Dapags

23 de ago. de 2014

My first experience with Ted Britt Ford was through multiple e-mail conversations with Alicia Waked. Alicia is a rock star! She answered ever question I had, didn't pressure me at all, and has a wonderful personality. It is actually because of Alicia's excellent customer service that I chose to do business with Ted Britt. When I went into the dealership everything flowed very well. Steve Solomon was an excellent sales representative. He worked very hard to help me finalize the price of the SUV I purchased. Steve also helped me secure the Escape that fit my needs from the Chantilly dealership. In addition to Steve, Linda Lafontaine and Nina Ross were equally as fantastic. Overall I had a fantastic experience and will do business with Ted Britt Ford again in the future.

PJGogo

23 de ago. de 2014

I had a 2010 Ford focus stolen about 2 months ago....I took a cab to Ted Britt Ford and told them that I needed a car for cash as I was desperate. I then drove off the lot in a 2008 Chevie Aveo. I must say that this Chevie had a LONNNGGG list of reasons why it was unsuitable and after a couple of weeks, Yesterday, I took it back to Ted Britt and asked them to assess my needs and I now have a FABULOUS 2012 Black Focus. I stressed the fact that I had bought about 7 cars from them over the years as I would always trust the Maintenance DeptJennifer was in the finance dept and she was very sensitive to my financial needs and allowed me to keep some savings in my original bank account.Eddie is apparently new and he "bent over backwards" to detail my car without unnecessary expense. He filled the car with gas and both of them were exceptional in their Customer Service Skills.If you need more information, feel free to call me at 703 593 5261

bangkokkid

23 de ago. de 2014

Originally visited dealership in October 2013 to purchase a 2014 Escape for the wife. For whatever reason the car's features overwhelmed her. When I considered buying an Escape for myself I contacted the salesperson I had interacted with in October and ended up driving out in a 2014 Escape Titanium. I was thoroughly satisfied with my experience.

durbin76

22 de ago. de 2014

We visited one other Ford dealer before contacting Ted Britt Ford and within minutes of talking to the people over at Ted Britt we knew we were in the right place. Ted Britt wanted our business and it showed. They went above and beyond to find the car that we wanted while the other dealer was happy to make us wait 6-8 weeks for an order. Dave Donley was a very patient, low pressure sales person. We were a bit concerned about how carseats and boosters would fit in the Explorer and Dave patiently assisted as we tried all of our seats and reconfigured and measured and compared. He even went as far as doing an internet search for the dimensions of booster seats. In the end we determined an Explorer just wasn't big enough for our growing family and thanks to Ford's awesome rebate program and Ted Britt's pricing we were able to purchase an Expedition. Throughout the entire process Dave was very respectful of our decisions and never tried to pressure us into buying something just to make a sale. He was great with our kids too! We would highly recommend Dave Donley and Ted Britt.

Mustanger35

22 de ago. de 2014

Eric Suter was fantastic. This is the 2nd car we've bought from Eric through Ted Britt. Courteous and professional, and very knowledgeable about the Escape and all other Ford models. Nina was great and explained everything concerning the electronics of the car and synced my wife's phone for her. Matt was pleasant, very professional and expertly reviewed all of our options related to financing and warranties. Great experience and will definitely recommend the dealership and everyone we dealt with there.

Rongeedy

22 de ago. de 2014

Dave was an outstanding salesman, he was very knowledgable, friendly, and helpful. It was a pleasure working with him. Lisa was a joy to work with and she definitely was enthusiastic about the products. Matt was extremely professional, he offered and explained to us our different financial options which helped us make the best decision for our needs. All in all we had a great experience!

aj1789

22 de ago. de 2014

We initially went to Ted Britt Ford looking for a used vehicle for our grandson. We were helped by Tom Ross and although we didn't find what we needed we really liked Tom so continued to work with him until we found the right vehicle. Both Tom and Nina Ross were very helpful and pleasant to work with and left us with a very positive feeling about Ted Britt Ford.

JJP_VA

21 de ago. de 2014

I brought my 2004 Taurus in for repair and state inspection. Was able to schedule the appoitment easily on-line. Plenty of work needed to be done and the Green time understood the priority of getting the vehicle in shape to pass state inspection. Friendly, thorough, and on time. I will come back.

ydin1

20 de ago. de 2014

I bought a used certified 2013 focus from this dealership recently and the experiance was about as pleasant as buying a car could possibly be. There really isn't anything esle to say, if you are looking for a detailed review, because it would simply be a paragraph of Raving. The staff that helped me wasLisa Light, Nina Ross, Linda, Eric Sutter, Allison, and Jenni Lee. Jenni I can't find you in the check boxes, so if you see this, make sure it got recorded!

kalanghorne

20 de ago. de 2014

I purchased my vehicle from a different dealership, and was it was in need of some under warranty repairs. I initially took it back to the dealership I purchased the vehicle from and they didn't fix my car at all. They said they did repairs that they didn't do and gave me back my car in worse condition than I left it. I called Ted Britt and spoke with John Napier (mechanic) and Jeff Bird and they jumped at the chance to help me, treated me like family and acted as if I had purchased the car from Ted Britt vs another dealership. They have my business for sure in the future when I am ready to purchase another vehicle. My car was repaired to my liking and now drives amazingly. I love that they didn't give me a hard time and fixed my car within a day and followed through with every promise they made me. Thank you John Napier, Jeff Bird, Miles and the rest of the Gold Team for making me a very happy customer. Words can't express just how grateful I am for all of your help. Truly amazing!

andre.thomas

20 de ago. de 2014

This was my second new car purchased from Ted Britt Ford of Fairfax VA within two years and I would definitely buy another one from them, the Sales Team consisted of Ed David and Mindy Webster with Khalid Shah General Sales Manager, Roxanne Wilson Jennifer Moccaldi and Natasha Kapoor in Finance did a fantastic job, making it and easy purchase and getting my payments right where I wanted it What a GREAT buying experience

vols1973

19 de ago. de 2014

I have purchased over the last three years five or more vehicles for myself and my family and on every occasion my sales person, Mitch Sulkess, has proven time and time again to always have my best interest in mind....my most recent purchase was equally as pleasant because of the very able assistance of Ms. Nina Ross and Mr. Matt Drennen. They provide technical knowledge, service, support and a great financial plan that allowed me, again, to feel like they collectively had my best interest in mind from the beginning to the end...I can not say enough positive about their professionalism and support.

dkdkdkdkd

18 de ago. de 2014

Kyle did a great job as salesman -- was very friendly, knew his stuff, and tried his best to make sure we were happy with our purchase. Matthew, Kyle, and Nina all did a great job handling our unique situation as out of state car buyers with professionalism and helpfulness. A big thank you to Kyle, Matthew, and Nina for all their help!

noel

18 de ago. de 2014

The Ford F150 that we bought from Ted Britt is the third car we've bought in the last three months and the experience we had is by far the best. Everyone that we worked with was helpful, the price negotiation was not stressful and I found the exact vehicle that I was looking for. There's nothing I can think of that would have made the experience any better.

nhagos89

18 de ago. de 2014

I can express how comfortable and simple the team at Ted Britt made made my experience for my first car purchase. They did a great job giving me benefits of several options and made me feel confidant and righteous from the beginning to the end. I see no reason why I wouldn't seek Ted Britt for future endeavors.

onedirection

17 de ago. de 2014

As has been the case for almost 20 years, the service team did an excellent job. They were responsive and kept me fully apprised as to the status of work, cost estimates, and the like. And the job was done on time and very well.

mytruckstop

17 de ago. de 2014

From the beginning with the test drive, our salesperson Shaw was very knowledgeable about the truck I wanted to purchase. He went through everything and was very thorough and able to answer any of my questions. He was polite and courteous all the time. He also had a sense of humor.Linda the finance person made things go very smoothly and was kind enough to stay after her work day was suppose to be over so that we and others did not have such a long wait. She also was knowledgeable, courteous, and a real down to earth person who obviously had your best interest at heart and spoke with very high regard for her employer.

JosephDWest

17 de ago. de 2014

As has been the case for almost 20 years, the service team did an excellent job. They were responsive and kept me fully apprised as to the status of work, cost estimates, and the like. And the job was done on time and very well.

Merryjay

17 de ago. de 2014

Hats off to Ted Britt and their excellent sales team. I was treated fairly and most of all found the Mustang I wanted. In addition, Mike Havey is a RockStar

Misscory

16 de ago. de 2014

We went in with specific requirements and strict budget. Steve worked overtime to find us just the right vehicle to meet our needs. He is still working hard to find a car for our son! Linda found us a great financing rate and had the papers ready for us to sign in not time. Natasha provided top-notch customer service. With this kind of great service you can be sure we will be back for our future car buying needs!

Oakland97

16 de ago. de 2014

Great car buying experience with a no pressure sales person. He found the car I wanted and worked on my timeline. The entire sales and finance team were great.

seapup48

16 de ago. de 2014

Great job by everybody involved. Everyone was helpful, professional and friendly. Sonny helped out with finding the truck I wanted and was very patient with me as I couldn't make up my mind. Daniel Khan was helpful with coming to terms on the deal, Nina was expert in explaining all the complicated operations of the car and Linda did a great job with all the details. Great team.

mannen83

14 de ago. de 2014

First time, new car buyer. They made me and my wife feel great. Much appreciated. We also had a wonderful experience with the financial manager.

Andre

14 de ago. de 2014

My wife and I needed to buy a new car for her daily commute to school. Mindy gave us great advice on the best car for us, and with the help of Allison and Matt, we received great financing options and price. After we signed the paperwork, Nina and Mindy went the extra mile by helping me familiarize myself with the new car (ie: synch my iphone, various configuration etc.). All around it was a great experience, the team was friendly and competent and I would not hesitate to recommend Ted Britt to anyone!

Jh1031

12 de ago. de 2014

First off, where do I begin great people who work there especially Gary in service. But the over vehicle I purchased which was a 2014 escape se 4wd was not worth the 27k they sold it for. My SUV has literally been serviced for warranty/manufacture defects at least 4 different occasions. I've only had the vehicle since December of 2013 which is kind of ridiculous . I've talked to corporate I've talked to district mangers and they still can't make me happy now it's back in service again for another freaking defect I'm over this car and dealer. I'm never buying a ford again we tried to keep dealer loyalty and traded for crap. The sad part is there not doing anything except just cover and say it's a defect and it can be fixed. Who wants to have to keep bringing there brand new car back for manufacture defects. Can we say Lemon law I'm over it. Really and i mean really do you research before you buy a ford!

ron69

12 de ago. de 2014

Amara was such a delight to work with. I prefer doing most of my car search online to minimize the wait time in the dealership. She was able to answer all my questions and provide timely follow-up for any issues I had. She was extremely professional and made our car buying experience a great one. I would highly recommend working with Amara.

Brigette C

11 de ago. de 2014

My husband and I are delighted with our new Ford Escape and the team that helped get us into it! Buying a car tends to be a lengthy process but the time flew by with the friendliness of the staff and their organizational skills. We would most definitely buy a car here again.

Brigette

11 de ago. de 2014

My husband and I are delighted with our new Ford Escape and the team that helped get us into it! Buying a car tends to be a lengthy process but the time flew by with the friendliness of the staff and their organizational skills. We would most definitely buy a car here again.

jimf1

10 de ago. de 2014

Jeff Bird and his Gold Team worked my SUV into their schedule even though I had no appointment. An unplanned service was required before I shipped my SUV and Jeff's crew did their normal excellent job. Thanks.

Rmpap

10 de ago. de 2014

Mitch is a true gentleman -- I won't buy an automobile from anyone else. He is honest and trustworthy. Accordingly, my purchases were stress-free experiences.Ted Britt would be well-advised to give Lisa an infomercial. If she gets such an opportunity, Cal Tex sales will rival those of Starbucks. Npeople will be coating their cars in nanotechnology as often as they down chai lattes.Jennifer provided me with sound advice concerning gap insurance. I would not have purchased it if she did not take the time to explain it to me. I'm grateful to her for doing so. Jennifer clearly placed her customer's best interest first, setting the standard for top flight customer service.

AndrewLedbetter

10 de ago. de 2014

I had a great experience at Ted Britt. The staff was very friendly and helped make my car buying experience as enjoyable as possible. I would highly recommend this dealership to friends.

Julie Moore

9 de ago. de 2014

Dave Donley, Lisa Light, and Matt Drennen all made this as pleasurable an experience as possible. I would definitely recommend Ted Britt to friends and would purchase from them again.

Clark.twiss

5 de ago. de 2014

Very friendly staff, got a better than expected price on my new vehicle. I am a resident of a state that has no sales tax and my dealer worked out the paperwork to get me an even better deal.

ewillis14

5 de ago. de 2014

This was my first time buying a new car, and Dave spent a lot of time (literally hours) making sure I knew my options and working with me to ensure I was absolutely satisfied with the car I purchased. He went out with me to test drive at least 4 different cars, and gave me all the information I needed without pressuring me to make a decision before I was ready. Everyone I worked with shared my excitement and made sure I had a great first time experience. Nina and Jennifer were both very knowledgeable, friendly and professional. I would definitely advise friends and family to visit this dealer!

SAWenrich

5 de ago. de 2014

My experience at Ted Britt Ford was exceptional. The staff was exceptional and the entire process was flawless. I will return to buy vehicles in the future from this dealership.

D. Willis

5 de ago. de 2014

As a parent, helping a young adult navigate through this rite of passage, I would highly recommend that similarly situated parents give Dave Donley a call to find the best car, and absolutely insist on working with Jennifer Moccaldi in finance to find the best deal. The dealership's staff delivered an outstanding buying experience to my 25-year old, carefully explaining each step of the process. Kudos to Dave Donley in Sales, whose kindness and patience allowed my daughter to hone in on the vehicle that best met her needs and budget. Dave's practiced eye was instrumental in guiding her to the right car, and by allowing her to test drive multiple models, he helped her make a "no regrets" decision on which features/options to prioritize, particularly since budget was a concern. Jennifer Moccaldi in finance was exceptional. By comparing various financing options, and carefully explaining the extended warranties, she helped my daughter become knowledgeable enough to make informed decisions about what she wanted to purchase and how she wanted to pay for it. Jennifer worked tirelessly to help my kiddo get the best deal possible. Nina Ross was also a great help, explaining the after-market add-ons that can preserve appearance and value.

jwalter88

4 de ago. de 2014

I've never taken the time to write a review online before, but I really had a good experience buying my new car. I would be lying if I said I enjoyed buying a new car, but I certainly didn't mind it. I came in on four occasions: twice to test drive, one to negotiate, and once to seal the deal. Every time I was greeted with smiles at the door, offered help by several employees, given all the information I wanted to make an informed decision and was never under any pressure to make any quick decisions and ultimately feel I got a great deal. I wouldn't hesitate for a second to recommend Ted Britt.

igregor

4 de ago. de 2014

Many thanks to Lisa for providing tons of valuable information in a most entertaining manner that cannot be ignored, and to Linda for taking the pain out of the financing experience and making it bearable. And special thanks to Karwan for his dedicated attention to my automotive requirements. Had it not been for his tireless efforts I might well have made my purchase elsewhere.

Treecie

4 de ago. de 2014

Great people helped us out at Ted Britt in Fairfax! Special thanks to Andy Britt for hooking us up to the team. Jennifer Moccaldi , in Finance, was the "best" and tom and Nina Ross were both very nice and helpful. Lisa Light also jumped in at.the end to program my phone in the truck. Thanks Guys and Gals! See you soon!

dwaskin

3 de ago. de 2014

Everyone a Ted Britt Ford was extremely friendly and helpful. Shaw got me a great deal on my car that was everything I was looking for. Nina went over a lot of the features and was very helpful in discussing warranty and maintenance options. Linda found the best financing option for me, and cleared up any questions I had. Overall, great experience.

konickiaj

3 de ago. de 2014

After my wife picked up her vehicle for service and on her way home with our children, she discovered the hood was not properly latched while traveling on I-66. She had to pull over on a busy freeway, get out of the vehicle while endangering herself to secure the hood. This is something the service department should have ensured was done prior to her departure. Unfortunately, she was not able to secure the hood and had to return to the dealership. The service manager was able to secure the hood, but after telling her she was never in danger because the hood was latched in place by the secondary latch even though the primary was not engaged. According to the service manager, these things do not fail and he tried to downplay the situation. I am very dissatisfied and disappointed in how he handled the situation. There was obviously an issue with there quality control procedures to the point where people's lives are in danger. I do not recommend this service department as they are extremely unprofessional and have no regard for customer satisfaction. I fear no one will be held accountable for this potentially fatal mistake and the fact the service manager acted like it was not a big deal. I would like to know how he would have felt if his family was in a similar situation. Additionally, after my wife left the dealership for the second time, I called the service manager and questioned him about the situation. He told me, "things like this happen." I find this extremely disappointing. We are entrusting Ted Britt with the service of our vehicle with the expectation it will be returned in the best possible condition and in the safest manner to operate. Clearly, they do not have the same expectations and mediocrity is their standard. I cannot say enough how Ted Britt's Fairfax service department is one of the worst customer oriented places and I do not recommend this location!

Olga Filina

3 de ago. de 2014

First come - first serve. I was successfully lucky to be met by Mr. Al Alqaisi at the entrance of the Ted Britt Ford. Stopped by for ask a question and left with the car. The exceptional customer service with 100% satisfied buyer's experience. Briefly speaking:Ford Fusion - sophisticated look with incredible power. I wanted I bought it. Totally satisfied with the car. Mr. Al - Reliable, courteous and knowledgable sales consultant with outstanding personality and friendliness. Perfect balance of work and fun. It was pleasure to work with him.Ted Britt Fairfax - great office, functional team work, easy-going atmosphere. Ease of employees on doing business makes the reputation of the company exceptional. I will definitely recommend to stop by there. Great experience! Thank you guys from the bottom of the heart!

O.Fil

3 de ago. de 2014

First come - first serve. I was successfully lucky to be met by Mr. Al Alqaisi at the entrance of the Ted Britt Ford. Stopped by for ask a question and left with the car. The exceptional customer service with 100% satisfied buyer's experience. Briefly speaking: Ford Fusion - sophisticated look with incredible power. I wanted I bought it. Totally satisfied with the car. Mr. Al - Reliable, courteous and knowledgable sales consultant with outstanding personality and friendliness. Perfect balance of work and fun. It was pleasure to work with him. Ted Britt Fairfax - great office, functional team work, easy-going atmosphere. Ease of employees on doing business makes the reputation of the company exceptional. I will definitely recommend to stop by there. Great experience! Thank you guys from the bottom of the heart!

whodat656

2 de ago. de 2014

Everyone at Britt Ford was helpful and friendly. I was very set in what I wanted and Karwan worked to make sure I could get what I needed at the price I could afford. Jennifer worked to make sure I got the interested rate I needed. They really went the extra mile for me. Thank You!!!

Kearneyjp

2 de ago. de 2014

Everyone was very pleasant and knowledgable. Both Dave and Lisa gave us "the bottom line" without playing games. Dave showed us the features and qualities of our car. He gave us the best price to begin with. Lisa explained the "add ons" but took our answer without haggling with us. Linda was very efficient with the financial portion of our experience. We might have been an easy sale but all went very smoothly.

Purple11

2 de ago. de 2014

We shopped around NOVA at other Ford dealers, but none of them compared to Ted Britt Ford. Ted Britt offered the best prices, had a handful of vehicles that fit our criteria, gave us a fare price for our trade-in, and our first impressions were great because of our salesman, Bernie, which made us come back. Bernie did not pressure us into doing anything and did not call us everyday to check in, which other dealers annoyingly did do to us. Bernie helped find the perfect car for us at the perfect price, and he was incredibly accommodating. We HIGHLY recommend Bernie and will not hesitate to call him whenever we need to buy another car. We also worked with Lisa Light after our purchase, and she was also great to work with, prompt to respond to e-mails, and very accommodating. Overall, we had a really wonderful first time car buying experience at Ted Britt Ford.

christianlow

1 de ago. de 2014

We arrived at Ted Britt via USAA's recommendation and found ourselves buying what is truly my first "new" car. The staff were not only attentive and helpful, they maintained a great sense of humor throughout the process.

msutty

1 de ago. de 2014

Going back to my grandparents, we have been getting our Fords from Ted Britt. So of course, they were my first stop. I had seen the new Ford Focus online (and was a current owner of one I had gotten from Ted Britt 5 years ago) but I was just wanting to see one in person. To make a story short, I found the perfect new Focus and it is incredible. Everyone was extremely friendly and helpful. They even helped me synch my iPhone before I left the lot!

MikeSFxCity

1 de ago. de 2014

Going back to my grandparents, we have been getting our Fords from Ted Britt. So of course, they were my first stop. I had seen the new Ford Focus online (and was a current owner of one I had gotten from Ted Britt 5 years ago) but I was just wanting to see one in person. To make a story short, I found the perfect new Focus and it is incredible. Everyone was extremely friendly and helpful. They even helped me synch my iPhone before I left the lot!

fran.moog

31 de jul. de 2014

My husband did a lot of research online before our purchase at Ted Britt. We live in Pittsburgh, PA. Did all of our test driving locally and knew what we wanted to buy. Local dealers were not willing to offer such great deals as Ted Britt in Fairfax, VA. My husband spoke with Alison, negotiated a deal and we were on the road to Fairfax. She assigned Tom Ross as our salesman. Tom took us to look over the Explorer and we were on our way to signing the necessary papers. The team from Finance (Jennifer and Linda and Matthew) were very knowledgeable. Out of state registration was not a problem for the team. The only down side to our day was that it took a few hours to complete our deal. Ted Britt is a really busy place at the end of the month, To top our day off, Nina Ross did a super job in teaching us how to use all the gadgets and electronics in our new Explorer. We would highly recommend the team at Ted Britt Ford. What a package Deal!!!! Thanks Team!!!!

Breseman

31 de jul. de 2014

New car purchase was a pleasure. Super nice and efficient people. Would highly recommend this dealership.They went the extra mile to ensure a positive experience. This is our 4th vehicle purchased from this dealer and we would definitely return again.

Jimmy Kintner

31 de jul. de 2014

Prior to coming to the Britt Ford location in Fairfax, I went to a competitor Ford Dealer who's owner is named Krystal. After seeing Krystal's bill and unnecessary amount of work I pulled the job from her and went to Ted Britt. For the main repair, Ted Britt was half the price of what Krystal was charging and there was no unnecessary work added to my car at Britt Ford. Overall, my repairs came in at 1/3 the price I was quoted at their competitor due to the fact that Ted Britt didn't tack on additional charges/work.The auto tech Brian did quality work, their service was great, and I'm happy with the price and work done. I'll very much enjoy doing business with Ted Britt again.

pbalo36

30 de jul. de 2014

For 9 years this dealer provide me with cars and service.. and so far i just have complement for the sale person the always help me and my friends and for the service associated.One time i made the mistake to get a car in ones of the bigger dealers and was horrible to the point the i came back to ted britt for all the service.

Katrina

30 de jul. de 2014

My husband and I bought my Ruby Red Ford Fusion at Ted Britt Ford in Fairfax. It was a pleasant experience all around from the moment we walked into the building. Thank you Fredrick and Linda for making our experience a successful one. Everyone at Ted Britt was kind and friendly and attentive to what we were looking for and wanted to work with us on the price we needed.

Brittni Redman

29 de jul. de 2014

I worked with Kyle Goodman who was extremely helpful with all of mine and my parents questions and concerns, he also never once made us feel pressured to make a purchase, and even when we did was there throughout the entire process and really made us feel like he cared. I would absoluetly recommend this dealership and especially the sales person Kyle Goodman.

galede

29 de jul. de 2014

i had a good car buying experience. They responded to my individual needs and concerns and got me exactly what I needed and wanted at each step of the way. Everyone was always friendly and went the extra step across the board. The only glitch was the long time it took to get the deal processed. Even after I left they were helpful with questions.

BRATANDPUNK

29 de jul. de 2014

Had 3 hour drive, found SUV I liked, was going to buy but couldn't settle on price. Nate worked really hard for us! Would recommend!

Rauzer

28 de jul. de 2014

Dave Donley, Johan Smit, Lisa Light and Jennifer Moccaldi handled the test drive and sale professionally and with little sales pressure. My second purchase from Ted Britt in 2 years. Great experience both times.

Chris Stangl

28 de jul. de 2014

Team did a great job with my purchase. Very friendly and very accommodating. They moved efficiently through the purchase and understood my time constraints. Very pleased.

rem64

28 de jul. de 2014

This dealership and all of the people that helped me gain my new car were absolutely fantastic! From start to finish the whole experience was fantastic. I never really trusted salesmen, but after a visit to this dealership I have come to realize that they are top notch and they are what other dealerships should strive to be! They were friendly, helpful and always honest! I was glad I drove 6 and 1/2 hours to purchase my new car from such a wonderful team!

Richard McGowan

28 de jul. de 2014

This dealership and all of the people that helped me gain my new car were absolutely fantastic! From start to finish the whole experience was fantastic. I never really trusted salesmen, but after a visit to this dealership I have come to realize that they are top notch and they are what other dealerships should strive to be! They were friendly, helpful and always honest! I was glad I drove 6 and 1/2 hours to purchase my new car from such a wonderful team!

Woosta

27 de jul. de 2014

Tom Ross, Brian Forster, Nina Ross, and Linda (Lafontaine/Natasho) (finance) were unbelievable. I can't speak highly enough about their professionalism, friendliness, honesty, and integrity. They helped restore my faith in the car purchasing process. I will highly recommend them to all my family, friends, and co-workers. There is no telling how far Ted Britt Ford could go with a staff like them. I didn't want to leave out Courtney from the internet who pointed me in the right direction.

lovebird01

25 de jul. de 2014

I cannot recommend this dealership any higher! The people I worked with were very customer oriented, friendly, and extremely professional. You can tell that Ted Britt has outstanding people the minute you talk to anyone there! I have been a lifelong Ford customer, having dealt with numerous Ford dealerships, going back to when I lived in PA over ten years ago. Marcus in sales, Linda in finance, and Natasha, the Finance Director, are among the best!! Outstanding in every way! Natasha went above and beyond to get me the best deal available. I will never go anywhere else to buy my Fords!!

lgaver1

24 de jul. de 2014

I returned to Ted Britt Ford for my 2nd Escape lease. Through Alison Lucas, she connected me with Bernie Finan who respected my pace and answered all questions. I don't need "sales" guidance to make a decision and Bernie listened to me and let me make the decision about the new Escape. Would recommend Ted Britt to friends and family.

jcarter2

24 de jul. de 2014

Service and attention were outstanding. The process went very easily and everything was taken care of. I found the individuals who assisted me to be very personable and thorough.

Neil

24 de jul. de 2014

My son talked to Marvin in sales they had the right truck at the right price , negotiated the price over the phone. Set a date to pick it up , Can not say enough good about him, Alexis did a great job and of course Jennifer in financing made me feel comfortable spending my money . Wish I would have went to them first

Lesliecornwell

22 de jul. de 2014

Nate was wonderful to work with. He is thorough, knowledgable, patient and most of all, friendly! I hope he has a long career at Ted Britt. I would buy all future cars from him. Lisa is great. She should have a commercial for her products. Thank you Nate and Lisa.

megan.p.lowery

21 de jul. de 2014

My husband and I were referred to Eric Suter by a coworker and I cannot thank him enough. Neither of us are fond of purchasing cars or haggling prices and we didn't have to do any of this. Everyone was extremely friendly and helpful and no one was pushy at all for us to make a decision right away. I would definitely refer anyone to go to Ted Britt of Fairfax to purchase a vehicle!I love my new Explorer!

morez

21 de jul. de 2014

Initially walking into Ted Britt, I notice a clean dealership and a young gentlemen (Martinez) ready to get me the car I came for. I am usually the type who wants a specific thing and nothing else. We battled a little bit on the trade-in value of my car, but Tedd Britt refused to to go any higher. They gave me the bottom KBB price. I know I could have went to Sheehy and got more (I bought my last car from with excellent customer service), but Sheehy did not have what I was looking for which was a Mustang Convertible with premium features. I preferred a manual transmission but was pressured into getting an automatic. That is fine, I can live. Finance process took hours. I was in the dealership from 1pm to almost 9pm. Once I worked with Linda in finance, she said they need to finalize with the bank and she will give me a call to come back in sign new documents. Ironically she said, "Stop letting people run your credit to so many banks." Unfortunately, Tedd Britt did the exact same thing. There was banks I never heard of calling me and sending me letter. Thanks Tedd Britt. Almost two weeks passed and I never heard from Linda again. Another woman contacted me asking for employment information. She said, "Oh we all sat, we just waiting for you to send those documents." Why did anyone not call me a week ago? Well I did just that and I come in a few days later to meet with Natasha the finance director. Never seen someone so young, unprofessional, and with poor customer services skills in my life. She was eating, talking to other people in the room, and did not seem customer friendly. A month later, I get a call to come pick up my spare key and complete a survey. I was pressured into completing the survey will all high marks in Martinez words, "Please make sure you mark all excellent so I won't get marked." I never give any business full remarks because there is always room to improve. I told him upfront I was not happy with the finance department, he said, "It does not matter, it comes back to me." So... you want me to lie? Right... I am not doing that. When I get there and informed him I completed the survey with honesty, he huffed (very unprofessional) and called over his sales manager to plead she speaks with me because he will loose "$100.00." I had to get to work but I was willing to give her 3 minutes. It was 3 minutes of a disaster. She sent me to Natasha only for Natasha to say, "I am "You are 110% wrong and the finance team is the best. We bring it all together." "Martinez is going to loose out on $75.00 (yes it changed from $100.00) because of you." What? You blaming your valued customer for being honest on a survey and trying to make me feel bad? I came to buy a car and not be told I am causing my sale associate money. Is he the customer or am I?It gets better, I called the general manger back to tell her how dissatisfied I was and stressed with the situation that happened. Here is some of her quotes, "99% of our customer feel those surveys out with all excellent and it works for us." "We been doing it this way for a long time and have not had a problem." "We are number one in customer services and sorry you was not one of them customer." "I will end this conversation if you not going to let me talk or threaten me (with leaving a bad review)." "I don't play those games." Wait, did not not buy a 30,000 car from you guys? With that being said, be warned most of their reviews was forced on customer so the sales rep can make money. I was expecting an apology and for them to tell me how they can improve going forward. instead they threaten to hang the phone up on me and told me I was basically the only unhappy customer and "Well you already took the survey so you cannot go back."Unbelievable.Shop at Sheehy, they gave me $9,000.00 for an older 2005 Mustang with problems and sold it on their lot for only $10,000.00. They also gave me their VIP services (oil changes and rotations) for life with no extra cost because they want me satisfied.

Grosh2000

21 de jul. de 2014

I was very pleased with my recent experience purchasing a new Ford from Ted Britt. Pat Cantwell, my Sales Consultant, was very courteous and knowledgeable and made sure I found exactly what I was looking for at a fair price, All of the staff were very professional and clearly explained my purchasing options without pressuring me into purchasing something I was not comfortable with. I am enjoying my new F150 and would definitely purchase again from Ted Britt in the future.

RickeyDaddy

21 de jul. de 2014

Mr. Funk is a magician and a gentleman. He quickly made time for the vehicle service late in the day always with a smile. Thank you!

cheatham100

20 de jul. de 2014

I just bought my 3rd car from Tedd Britt. As always, they bent over backwards to make sure that I got just what I wanted. Sonny Robinson, Nina Ross & Jeniffer (business office) embody customer service at its best. I'll never go anywhere else.David Cheatham

angie.k.osborne

20 de jul. de 2014

My husband and I excellent customer service when deciding to purchase a new Fusion Energi. From the test drives, pricing and purchasing was a wonderful experience.

jim.kaplan.33

20 de jul. de 2014

Great experience for a customer service oriented team. I have been a loyal Ted Britt Ford customer since 2000 and the reason I return is because of the quality of the cars and the customer service from sales to service.

Marc Barbiere

20 de jul. de 2014

I switched back to Ford after having VWs for a number of years. Since coming back, I have been very pleased with the service at Ted Britt, and with my 2014 Explorer Limited. I get a loaner whenever I bring my car in, and they get the service done right and done fast. My only comment - washing the car should be part of the service. I paid a lot for my warranty and service plan; a free car wash should be done every time it is in without me asking.

triciadrummond

19 de jul. de 2014

I had my car in for a regular maintenance servicing and the staff was friendly and service was done in a timely manner. I would come back again!

cmax

19 de jul. de 2014

Friendly people, great service, excellent tradition... wouldn't bring my CMax anywhere else!!!!! Greeted kindly by Abdo and his promptly found on the clipboard for my appointment. Michael Britt and Mike G. checked me in and got me set up with a loaner and even complimented my license picture before walking me out to where my loaner Focus was parked. I only wish they had more Fiesta loaners!!!! Thanks again.

Mike.Tufaro

18 de jul. de 2014

I have had some warranty work done and oil changes. Every time I go in, I get very helpful people that ask me about my life, and seem to genuinely care. Mike Britt is right there to be super helpful, and Matt is the guy who takes care of me very well. I couldn't be happier with the team at Ted Britt. The cashiers are super friendly and helpful as well. Thank you Tedd Britt for making my decision to use your service department easy.

dmschumacher

17 de jul. de 2014

I've received consistently excellent service from Ted Britt Ford since the day I purchased my Fiesta from them.Service is always prompt and reasonable and the staff is professional and courteous.I recommend "my guys" at Ted Britt Ford over and over again - Eric Suter in sales, Michael Britt and Richard Sweeney in Service, and the lovely Linda Lafontaine in Finance. A great team with whom it's been a pleasure to work with from Day One!

laxman06

17 de jul. de 2014

I took my Ford Edge to Ted Britt for service. We dealt with Michael Britt. He was a great service advisor. He was very professional, courteous and easy to deal with. All questions I had were answered promptly and reasonably. Pricing of service was good and did not feel like I was getting ripped off. Service was completed in allotted time. Overall a great experience and I would highly recommend Ted Britt Ford.

overhaulin442

16 de jul. de 2014

I recently purchased a brand new 2014 Ford Mustang and received excellent service, above and beyond any other dealer I've been to. The entire staff is welcoming and professional, especially my sales rep Mitch Sulkess. He's easy to talk to and very thorough in making sure you find the best car, he even went out of his way to make sure I had a ride back from CarMax. Financing my car was easy too thanks to Matt Drennen who was equally thorough and friendly. Lastly, I got a great deal with Alexis to undercoat my car and protect it from any future corrosion. Overall an excellent experience, I highly recommend Ted Britt to anyone looking for a great deal on a great car.

Cherish46

16 de jul. de 2014

The service provided by all of the above employees of Ted Britt Ford Fairfax from the Internet Sales to the Sales Manager was outstanding. I recently was in a horrific accident and had to replace my recently purchased mustang convertible. They were so sympathetic and caring in how they treated me and the process of purchasing another new vehicle was not painful in any way. I want to personnaly thank entire Ted Britt Ford Fairfax staff for their friendliness, support and actual caring of me as a person and not just another # on a sales board. They are truly wonderful people who treat their customers as part of their family and I personally can never express how much I appreciate that. I would recommend this dealership to anyone who is looking to purchase a new vehicle not only for how they treat their customers but the quality of the vehicles they sell.

Evan

16 de jul. de 2014

I recently purchased a brand new 2014 Ford Mustang and received excellent service, above and beyond any other dealer I've been to. The entire staff is welcoming and professional, especially my sales rep Mitch Sulkess. He's easy to talk to and very thorough in making sure you find the best car, he even went out of his way to make sure I had a ride back from CarMax. Financing my car was easy too thanks to Matt Drennen who was equally thorough and friendly. Lastly, I got a great deal with Alexis to undercoat my car and protect it from any future corrosion. Overall an excellent experience, I highly recommend Ted Britt to anyone looking for a great deal on a great car.

CherishDMustangLover

16 de jul. de 2014

The service provided by all of the above employees of Ted Britt Ford Fairfax from the Internet Sales to the Sales Manager was outstanding. I recently was in a horrific accident and had to replace my recently purchased mustang convertible. They were so sympathetic and caring in how they treated me and the process of purchasing another new vehicle was not painful in any way. I want to personnaly thank the entire Ted Britt Ford Fairfax staff for their friendliness, support and actual caring of me as a person and not just another # on a sales board. They are truly wonderful people who treat their customers as part of their family and I personally can never express how much I appreciate that. I would recommend this dealership to anyone who is looking to purchase a new vehicle not only for how they treat their customers but the quality of the vehicles they sell.

Bohoja

15 de jul. de 2014

This dealership was one of four that my wife and I visited in search of a used car. In all aspects this dealer was the best. Every one was very professional, knowledgeable and friendly. I actually feel that they are now my friends and look forward to returning to the dealership for the first scheduled service on the vehicle.Also there is a great selection of vehicles both new and used and the store and location are also both a great addition to the awesome staff.

Dmclarke

15 de jul. de 2014

Excellent customer service! Polite, professional and knowledgable staff who take their time to ensure they meet customer expectations and needs. The best car buying experience we've had in 20 years.

Truck_F250

15 de jul. de 2014

Excellent Staff, very friendly and professional. They go out of their way to get you a very good deal. In addition, they do all they can around your schedule, which is very important with everyone's busy lives.

Truck_F250

14 de jul. de 2014

Excellent Staff, very friendly and professional. They go out of their way to get you a very good deal. In addition, they do all they can around your schedule, which is very important with everyone's busy lives.

HCW

14 de jul. de 2014

Everyone throughout the new car purchase process was fantastic at Ted Britt Ford. Everyone was very personable, from initial contact with Sales Representative Frederick, to General Sales Manager Alison, to the final process with Customer Representative Lisa and Jennifer in Finance. It was clear they all wanted my business and went above and beyond to find the exact vehicle at a price that couldn't be beat by any other dealer. Ted Britt deals earnestly with their prospective clients and in my experience is the only place to get the best deal on a new Ford in the mid-Atlantic region.

dealerev

14 de jul. de 2014

Professional and courteous service from sales, customer service and finance. Will recommend dealership to others and likely return for new or used vehicle purchase. Thanks.

mdd15904

14 de jul. de 2014

Ray in parts is a unsung HERO , i needed a emergency replacement for a wheel and tire on my 2013 Fusion on a Saturday, within a few minutes he located tire, rim and all associated parts. He was able to get them delivered from another supplier and the service shop had the tire mounted balance and out the door in about 15 minutes..... From roadside stranded vehicle to very happy customerThanks Mr. Britt for having employees who care and will go the extra mileMike in Springfield

fuel4thot

14 de jul. de 2014

Bought our used 2014 Ford Explorer LTD in June. Part of the deal was the installation of a trailer hitch. I was scheduled and called by Mike Britt. I dropped of the Explorer in the service lane. I was greeted kindly. I checked in with Jeff Bird. I was provided a loaner. Gary Funk was able to show me a pic of what the hitch would look like. I was pleased. Mike Britt called me before noon to say that the Explorer was finished! Returned the loaner-no problems. Thanks Ted Britt Ford for such prompt service!

Philippos Marinakos

14 de jul. de 2014

I never bought a car from Ted Britt but I did stop by today and apply for a job in their customer service department. The people there were so nice, I fully understand why so many reviews have rated this dealership with 5 stars. Should I get the job, I have much to do to uphold the integrity and the high standards which their customers have grown to expect. And I will. If I don't get the job, at least I know where to go when I want to be treated not only as a sale, but as a valued customer. Ted Britt seems to be like one giant family and, whether you work there or shop there, all are welcome. Good people.

HCW

14 de jul. de 2014

Everyone throughout the new car purchase process was fantastic at Ted Britt Ford. Everyone was very personable, from initial contact with Sales Representative Frederick, to General Sales Manager Alison, to the final process with Customer Representative Lisa and Jennifer in Finance. It was clear they all wanted my business and went above and beyond to find the exact vehicle at a price that couldn't be beat by any other dealer. Ted Britt deals earnestly with their prospective clients and in my experience is the only place to get the best deal on a new Ford in the mid-Atlantic region.

fuel4thot

14 de jul. de 2014

Bought our used 2014 Ford Explorer LTD in June. Part of the deal was the installation of a trailer hitch. I was scheduled and called by Mike Britt. I dropped of the Explorer in the service lane. I was greeted kindly. I checked in with Jeff Bird. I was provided a loaner. Gary Funk was able to show me a pic of what the hitch would look like. I was pleased. Mike Britt called me before noon to say that the Explorer was finished! Returned the loaner-no problems. Thanks Ted Britt Ford for such prompt service!

yountsm

13 de jul. de 2014

Bought a 2014 Ford Focus hatchback. Received excellent customer service. I would recommend this dealership to anyone in the Northern Virginia area who's looking for a reliable car at a good price.

Cy Lepecha

13 de jul. de 2014

Bought a two-year-old Focus SE Sedan (previous loner car) 3 months ago from TedBritt, Eng. Light went on, clutch started to slip. Scheduled Service, dropped off car with no issues, received a like loner, car repaired on schedule. Charge "$0" under Ted Britt4Life program. Everything was quick and easy, everyone was pleasant.

Malik1016

13 de jul. de 2014

Wow, Excellent Service from beginning to end. Five star service received from Amara Bunyavong, Customer Care Rep. She is sincerely genuine, very patient and extremely diligent. She addressed all questions and concerns via phone and text. This process made it comfortable before going to the dealership. An appointment was made to see Salesman Daniel Martinez. Hats off to Salesman Martinez, everything went smoothly. He didn't modify the agreement and he made the process a wonderful experience. Kudos, Kudos to the Staff at Ted Britt Ford in Fairfax, VA.Thank You

matthew.wiess

13 de jul. de 2014

From the start, it was a great pleasure working with the Ted Britt team in Fairfax, VA. I was contacted by Aaron from internet sales to talk about what type of car I wanted. Then, we set-up an appointment because I was flying in and had no car. When I walked in I was greeted by Patrick Denicola and he was my salesperson from there on out. We found the car I had asked for and drove it. I fell in love with it. Their no hassle pricing really made it easy to say yes to the price. Alexis was nice and really knew the car and the features it had to offer. Matt Drennen was my finance guy and worked to get the payment I was comfortable with. I walked out a very happy camper and would recommend buying from Ted Britt to everyone.

books

13 de jul. de 2014

Bought a 2014 Ford Focus hatchback. Received excellent customer service. I would recommend this dealership to anyone in the Northern Virginia area who's looking for a reliable car at a good price.

saureli

9 de jul. de 2014

I came in knowing exactly what I wanted, called ahead with Alicia to make sure it hadn't sold and headed that way. It was my first time purchasing a car and they made it as smooth as it could have been. Jamel, Daniel, Brian, Lisa, Roxanne were all fabulous when it came to helping me through the process, dealing with me calling my parents to make final decisions and getting me set up in my 2013 Ford Escape. It's amazing how many people you interact with during this experience.

saureli

9 de jul. de 2014

I came in knowing exactly what I wanted, called ahead with Alicia to make sure it hadn't sold and headed that way. It was my first time purchasing a car and they made it as smooth as it could have been. Jamel, Daniel, Brian, Lisa, Roxanne were all fabulous when it came to helping me through the process, dealing with me calling my parents to make final decisions and getting me set up in my 2013 Ford Escape. It's amazing how many people you interact with during this experience.

jessbraat

8 de jul. de 2014

Being a first time buyer I was a little apprehensive about the entire car buying process, but the folks at Ted Britt made sure it was a pleasant one. Dave Donley, the salesman I worked with, was phenomenal. He truly took into consideration what I was looking for, my price range, overall my experience, and that fact that this is my first car. I definitely recommend you ask for Dave, he'll not only absolutely listen to what you are looking for, he'll make the process as easy and understandable as he can. He definitely cares about his clients. Lisa Light came into the picture informing me of programs Ted Britt offers and advising me on the warranty and protection for my new "used" vehicle. I knew I'd like her from the start, her bubbly charisma and down to earth personality made me feel right at home. She's definitely someone I'll be calling in the future for maintenance and service. Financing was definitely the part I was dreading. Both Jennifer Moccaldi and Natasha Kapoor made the process a whole lot less intimidating. The pair seemed super optimistic and made the entire financing experience as delightful as it can be. I definitely recommend checking into Ted Britt, I couldn't have asked for better.

lcooksey

8 de jul. de 2014

I really enjoyed working with the people at Ted Britt. They are friendly and willing to take the time to work with you on your purchase price and financing. Marvin was patient, friendly and very easy to work with and for the first time in buying a car, I felt no pressure at all. Jennifer was great as well, she was funny, nice and took the time to find a finance package that worked best for us. Will definitely be back and will highly recommend this dealership.

bill0101

8 de jul. de 2014

Everyone was friendly, professional, and courteous. I interacted with several people who were simply a pleasure to work with to complete my lease. They are: Moses, Alexis, Allison, Jennifer, and Matt. I strongly recommend anyone interested in a Ford to visit Ted Britt Ford Fairfax.

Mustang0404

7 de jul. de 2014

When I first began buying the car my sales rep Moses was exceptional. He was friendly, kind, and really took the time to answer all my questions and addressed all my concerns. He is definitely the best sales rep hands down in the state of Virginia. When It came to financing my vehicle, Linda and Natasha really were the ones who made it possible. They were able to show me all the options available to me and broke them down piece by piece identifying the strengths and weaknesses. They were both truly amazing and are fantastic at what they do. They really go through the extra effort to ensure that you understand and that you are getting the best deal possible. Overall Moses, Linda, and Natasha made my experience at Tedd Britt the best experience possible. They were great. I highly recommend all of them.

mamabear58

7 de jul. de 2014

We have bought a number of cars from Ted Britt and we keep coming back. Our sales person : Eric Suter was great, he took the time.. this is the second car we bought with Eric's help and he also helped our daughter and son in law buy an Escape last year. We had ordered a new car and Eric kept on top of it .... getting the car as soon as possible as he knew we were down a car. Linda in finance explained the maintence package so well my husband decided to purchase the package.. so out of character for him. We will continue to go to Ted Britt for our Ford's

bello.emily910

6 de jul. de 2014

Went to many dealerships and looked at many cars. Kyle, Dave and Linda did an amazing job! Love the car and look forward to driving it!

WVH58

6 de jul. de 2014

Oil change and fantastic full detail. Again coordinated by Gary Funk, the best service advisor I've found. Can't understate how good the truck looks!

Geoff Rowe

6 de jul. de 2014

Mindy was very professional. She knew every detail and aspect of my transaction. It would have been impossible for anything to have been done better.

RobertGoodwin2036

4 de jul. de 2014

Dealer was very friendly and helpful. Linda was able to secure financing close to what I expected to pay monthly. She did not pressure me into buying plans that I do not need. Salesman Dave Donley was familiar with the truck and all of the bells and whistles associated with it. Dave took his time to explain all of the options and programmed my phones to Blue Tooth. The tires were low on air and the service bays were closed, but it is a holiday no big deal.

lesandjane

4 de jul. de 2014

We came to Ted Britt Ford based on an internet bid on a type vehicle we had not previously driven, the Ford Fusion. Sales associate Marcus Castellanos was patient, calm, low key, good natured. He showed us every vehicle on the lot meeting our requirements and clearly explained alternatives. We were comfortable with the entire sales process.Sales Manager Khalid Shah was fair and reasonable in final price negotiation. While he was one step removed, in our brief contact he was highly professional.Finance Manger Roxanne Wilson handled sales of extended warranty and maintenance contracts, in addition to her role of approving financing and the pile of legal and contract documents involved in a vehicle sale. She was direct, straight-forward. Clearly explained the purpose of each document, and most efficient in moving through the process. She tailored her sales pitch to our driving needs, again with no pressure. Very pleasant experience.

Anthony B Vergona

4 de jul. de 2014

My vehicle was scheduled for service the next day after my call. I received an explaination of the repairs required, thes cost estimate, and the completion time a few hours after dropping off the vehicle. Everything went smoothly and was accurate. Gary Funk does excellent work. He has been servicing my Explorers for over 15 years and is the best.

Lesandjane

4 de jul. de 2014

We came to Ted Britt Ford based on an internet bid on a type vehicle we had not previously driven, the Ford Fusion. Sales associate Marcus Castellanos was patient, calm, low key, good natured. He showed us every vehicle on the lot meeting our requirements and clearly explained alternatives and optional items. We were comfortable with the entire sales process. Sales Manager Khalid Shah was fair and reasonable in final price negotiation. While he was one step removed, in our brief contact he was highly professional. Finance Manger Roxanne Wilson handled sales of extended warranty and maintenance contracts, in addition to her role of approving financing and the pile of legal and contract documents involved in a vehicle sale. She was direct, straight-forward. Clearly explained the purpose of each document, and most efficient in moving through the process. She tailored her sales pitch to our driving needs, with no pressure. Very pleasant experience.

chart0

3 de jul. de 2014

I was in the market for a new lease as my current Cadillac lease was expiring soon. I was assisted by Dave Donley, who was very courteous and took the time to listen to what I wanted. I wanted a new Explorer, and we went through all the options. We eventually found the one I wanted, and started the purchasing process, which was easy enough. When I needed a ride for my old car, Dave picked me up at my home, which was very nice of him. Overall was a very good experience.

renatolpuch

3 de jul. de 2014

The customer care is very good. But, I called my attention to a Ford dealer need two visits to his workshop service to repair a manufacturing defect (Ford letters of January 2014 and May 2014). The two visits were urgent since my car stopped working (same issue) in critical circumstances.

unlimiteds

3 de jul. de 2014

I had a general interest in the F150 for a while and my warranty was up on my car. Decided to go the truck or SUV route. Ended up falling in love with the F150 Limited and got just that. Ted Britt had the most selection and best price in the area. After weeks of consideration, test drives, and being busy I bought the truck. It had a few minor scratches in it despite only have 30 miles on the clock. I just got the truck back from having all the minor issues fixed so that I was at 100%. Couldn't be happier right now.

jason1123

3 de jul. de 2014

This team of professionals were able to put me into the exact truck I wanted within the term and payment amount I was reaching for. I was always acknowledged of being there and didn't get the silent treatment I would get from other dealerships I had visited (you know, the whole "let him sit there and wait it out" or "I'm busy with something else, ...go get a drink of water or something". Salesman (Tom Ross) - Excellent __ Sales Manager - Magician with getting numbers to work. __ Customer Service Rep - Excellent __ Finance - Excellent (there were certainly more to the team behind the scenes like the Detailers, Service, etc). Great team, inviting environment and I'll be sure to keep this dealership at the top of the list! Thank you guys!

FFE

3 de jul. de 2014

We have bought a number of cars from Ted Britt and we keep coming back. Our sales person : Eric Suter was great, he took the time.. this is the second car we bought with Eric's help and he also helped our daughter and son in law buy an Escape last year. We had ordered a new car and Eric kept on top of it .... getting the car as soon as possible as he knew we were down a car. Linda in finance explained the maintence package so well my husband decided to purchase the package.. so out of character for him. We will continue to go to Ted Britt for our Ford's

melsa

2 de jul. de 2014

After a lot of research and a terrible experience with another area dealership, we found ourselves at Ted Britt Ford looking into buying a ford focus ST. I contacted Ted Britt Ford after seeing a very good deal on their VIP pricing for the ford focus ST. I was contacted by Amara who answered ALL my questions (and I had a lot). She was very patient with my husband and me as we waffled back and forth on whether or not to buy a car at this time. She was very upfront about everything and provided us with any and all information we asked for. She even came by to see us when we came in to test drive the car.Shaw was our salesperson and he worked hard for us. He let us test drive the car on the highway as well as on the roads around the dealer. He was patient with us as we tested our new car seat to see if it fit in the car. He answered every question we had and was incredibly helpful. He has remained in touch with us since we bought the car and has continued to provide us with excellent service.Alexis with customer service was a lot of fun. She was entertaining and informative. She helped us get everything set-up and got me water and directed us to the vending machines. She made the wait for financing much more tolerable.Matthew with financing was very informative and fun to talk to. He got us a great rate and helped us navigate the world of car financing. He was respectful of the decisions we made and did not push us when we declined options/offers.This was an excellent experience. Buying a car at Ted Britt was as enjoyable as possible. We will return to this dealer for future purchases.

dbau

1 de jul. de 2014

Already leaning toward wanting a new Fusion, I visited nearly every Ford dealership in the NOVA/MD area with Ted Britt being the first. Marcus rode along for my test drive; he was clearly well-informed about the Fusion and auto industry in general, which helped build my confidence that this was the car I should buy. After visiting the other Ford dealers in the area, it was pretty clear that, if it made sense financially, Ted Britt would be selling me a car. Upon returning to TB, Marcus worked with me on the price of the car and we were able to figure out the right combination of cost & features to make me feel like I got a great deal. Once the deal was done, Nina explained a number of the features including how to get everything set up and was very helpful. Also, Matt and Natasha were a lot of fun to work with on the finance side. We had a blast. This was my first car buying experience and it was pretty great. Love the new car and would definitely recommend Marcus and Ted Britt Ford.

JFraz

1 de jul. de 2014

We worked with Billy Everett. My father and I wanted to each buy a new Ford and negotiated our two cars together. Billy kept his composure even when negotiations heated up and after I realized I couldn't afford a new car. My father got a brand new Fusion. After the car buying was finalized, Billy emailed us, thanking him for working with him and offering his help in the future. When it comes time to buy a new Ford, go through him. You won't be disappointed.

bwcarr0ll

1 de jul. de 2014

his was our first time shopping at Ted Britt Ford in Fairfax and it was a wonderful experience. We were met by Tom Ross as we got out of vehicle and he did an excellent job of helping us find the right vehicle. Tom was patient, informative, and a pleasure to work with. After selecting the right vehicle and Tom got all the paperwork in process we met Alexis Mayes who provided us with a lot of great information about the features of our vehicle before we went into the finance office. She was also very patient while showing us the features in the vehicle. Alexis was a pleasure to work with. Lastly we met Matthew Drennen who helped with all the financing paperwork. Matthew provided us with all the information we needed to make the decisions we needed to in the purchase of the vehicle. Matthew was able to get us through the process in a very timely manner. All in all we had a excellent experience shopping at Ted Britt Ford with Tom, Alexis, and Matthew. We will return in the future.

dbau

30 de jun. de 2014

Already leaning toward wanting a new Fusion, I visited nearly every Ford dealership in the NOVA/MD area with Ted Britt being the first. Marcus rode along for my test drive; he was clearly well-informed about the Fusion and auto industry in general, which helped build my confidence that this was the car I should buy. After visiting the other Ford dealers in the area, it was pretty clear that, if it made sense financially, Ted Britt would be selling me a car.Upon returning to TB, Marcus worked with me on the price of the car and we were able to figure out the right combination of cost & features to make me feel like I got a great deal. Once the deal was done, Nina explained a number of the features including how to get everything set up and was very helpful.Also, Matt and Natasha were a lot of fun to work with on the finance side. We had a blast.This was my first car buying experience and it was pretty great. Love the new car and would definitely recommend Marcus and Ted Britt Ford.

jrf5222

30 de jun. de 2014

We worked with Billy Everett. My father and I wanted to each buy a new Ford and negotiated our two cars together. Billy kept his composure even when negotiations heated up and after I realized I couldn't afford a new car. My father got a brand new Fusion. After the car buying was finalized, Billy emailed us, thanking him for working with him and offering his help in the future. When it comes time to buy a new Ford, go through him. You won't be disappointed.

bwcarr0ll

30 de jun. de 2014

This was our first time shopping at Ted Britt Ford in Fairfax and it was a wonderful experience. We were met by Tom Ross as we got out of vehicle and he did an excellent job of helping us find the right vehicle. Tom was patient, informative, and a pleasure to work with. After selecting the right vehicle and Tom got all the paperwork in process we met Alexis Mayes who provided us with a lot of great information about the features of our vehicle before we went into the finance office. She was also very patient while showing us the features in the vehicle. Alexis was a pleasure to work with. Lastly we met Matthew Drennen who helped with all the financing paperwork. Matthew provided us with all the information we needed to make the decisions we needed to in the purchase of the vehicle. Matthew was able to get us through the process in a very timely manner. All in all we had a excellent experience shopping at Ted Britt Ford with Tom, Alexis, and Matthew. We will return in the future.

Aleksiandra

30 de jun. de 2014

It was the best and the fastest experience I have ever had at any dealership. The staff is extremely friendly and very knowledgable. It is my second purchase at Ted Britt Ford in Fairfax and I am sure not the last one. Nate made me feel very comfortable during the whole process and I love my new car!!

homeops

30 de jun. de 2014

This was my first visit for service at the Ted Britt facility after purchasing my 2010 F-150 new from another local dealership. My face-to-face experience with the Ted Britt staff was excellent. The waiting area and parts/cashier area were clean and well maintained. The wait time for an oil and filter services was about two hours, which is understandable for a Saturday.I was disappointed that I could not schedule my service appointment online as I could with other dealerships. I had to call in my appointment request, and as a first-time customer, I needed to verbally provide all relavent information. Online requests and information exchange would have been more efficient for all parties involved.I was surprised that my vehicle was not washed prior to delivery from service...again, this is offered by other local Ford dealerships. As I am familar with the Ted Britt name as one of the long-established dealerships in Northern Virginia, I would think that a portion of the advertising dollars could be channeled toward a modest vehicle wash facility.I would recommend Ted Britt for service needs and I plan to return in the future.

fje69

29 de jun. de 2014

The service was prompt and they called me as soon as it was done. The staff is always very polite and helpful. This is our second purchase from this dealership. Both Chantilly and Fairfax location have always treated us well. Thanks for your hard work. Floyd Everhart

Elizabee80

29 de jun. de 2014

Karwan Zewer, Alexis Mayes, and Matthew Drennen are very professional. They did a fantastic job. Over all it was a good experience. I am very pleased with my vehicle.

Jessica Brown

29 de jun. de 2014

I have been taking my car to Gary Funk and the service department since 2010. Because they consistently did excellent work and treated me fairly in the service department, when it was time to trade in my 2010 Ford Focus for a 2014 Focus, I came to Ted Britt Fairfax. Steve Soloman made the entire process easy and stress free. I test drove the car I picked out on their web site. Steve made the process so easy, I literally drove home with the new car that day. The entire team was extremely personable and I sensed that they genuinely wanted to help me make the best decision. I would recommend this dealership to anyone.

penwebb

29 de jun. de 2014

We arrived having done extensive research, searching to replace a vehicle that was totaled in a wreck. My son had been to the dealership earlier in the week and driven 3 vehicles and asked them to pull them for him for Saturday. They had the vehicles ready when we arrived. They were very patient with my son's indecision and understood that he needed to rule out other cars he had researched. When we returned later in the day to purchase the vehicle they were ready and went right to work getting the paperwork completed. Matt was honest about the many options available and helped to discount several of the options we chose to help keep the payments as low as possible. He was quick and organized and did not waste our time completing everything we needed to do. As soon as the car was prepped and ready for us, Al quickly came out and put the new plates on the car for us. No delay, no waiting. Everyone was friendly and helpful. Ted Britt has wonderful customer deals when you buy from them, including a loaner program when you bring your car in for servicing. I highly recommend this dealership.

Penny Webb

29 de jun. de 2014

Great Dealership We arrived having done extensive research, searching to replace a vehicle that was totaled in a wreck. My son had been to the dealership earlier in the week and driven 3 vehicles and asked them to pull them for him for Saturday. They had the vehicles ready when we arrived. They were very patient with my son's indecision and understood that he needed to rule out other cars he had researched. When we returned later in the day to purchase the vehicle they were ready and went right to work getting the paperwork completed. Matt was honest about the many options available and helped to discount several of the options we chose to help keep the payments as low as possible. He was quick and organized and did not waste our time completing everything we needed to do. As soon as the car was prepped and ready for us, Al quickly came out and put the new plates on the car for us. No delay, no waiting. Everyone was friendly and helpful. Ted Britt has wonderful customer deals when you buy from them, including a loaner program when you bring your car in for servicing. I highly recommend this dealership.

kayak13

28 de jun. de 2014

This is the second car we have bought from Pat at Ted Britt Ford. The customer service we received during our previous buying and servicing experience was great, so we called Pat to set up an appointment to test drive an Escape(one of four small SUVs we were looking at). Pat is someone who is easy to communicate , is very patient, takes the time to explain all the options available on the vehicle, specials as well as financing options. Linda, the Finance Manager, was a great source of information and made sure that we received the best financing option by checking the pricing with full rebates and partial rebates. Everyone we came in contact during our buying experience was helpful and professional. When looking for a vehicle in the future, we will definitely return to Ted Britt.

wildwarzy

28 de jun. de 2014

I really liked Michael from the start. He seemed to be on top of my service order, he called me to keep me updated on the exact source of the leaking oil/fluids. Everything appeared to be going well with the work they were doing or not doing on the van, my 2003 Ford Winstar. He was different then most service representatives I've worked with in the past. He made me feel like he had everything under control. But the details of this service request was anything but.1. I requested a diagnostics test be run on the van. Never done according to any paperwork I have. Ignored my request and now I don't have the data I wanted/needed to determine the working order of the van as well as to determine any failing parts, leaks etc.2. The cost of gas these days is very high indeed and it costs a lot to completely fill-up this van. There was somewhere between 3/4 and a full-tank of gas in my 2003 Ford Winstar Van when I dropped it off at Ted Britt's Quick Lanes for servicing. However, Michael returned my dam van on EMPTY! Someone at Quick Lanes stole gas from my tank or somebody at Quick Lanes took my van for a very, very long drive and burned up about $60 in gas. I am very unhappy to put it mildly about being ripped off 3/4 of my gas. When Michael informed me that one of his mechanics needed to drive my vehicle to his home, keep it for the night and drive it back to the Quick Lanes the next morning with the idea that hopefully he would find the source of any leaks. I don't believe this idea was successful, just a big waste of time, mileage put on my van and nearly a full tank of gas used up had to use a dye in the engine to find the source of any oil leaks. I guess the idea was for the mechanic to be better able to find the source of oil/fluid leaks by driving it home for the night. This was made very difficult if not impossible since the bottom of the motor' oil pan and surrounding framework was/is caked on and saturated with so much oil leaking everywhere. I explained to Michael that I WANTED THE BOTTOM OF THE VAN TO BE THOROUGHLY CLEANED REMOVING ALL OIL ON THE ENGINE AND SURROUNDING AREA BECAUSE OIL HAD BEEN LEAKING ONTO MY PARKING AREA AND DRIVEWAY. The only real way to accurately determine the source of the leak(s) begins with thoroughly cleaning (gunk and pressure spray) the bottom area of the van, motor area where oil had leaked and accumulated on for many years. The bottom of the carriage around the engine area was also caked with leaked and leaking oil I requested the engine be pressure washed on the bottom of the engine area and anywhere oil had leaked onto other areas of the motor. REQUEST IGNORED! SERVICE NOT PERFORMED. Instead the mechanic just cleaned any area where he needed to clean to do his work and forget about the rest. I had requested this under carriage/motor pressure cleaning both in writing and via telephone while speaking to Michael. But Michael failed to see my request was completed as I had requested.Instead of thoroughly cleaning the bottom of the van at the engine area as I had requested then applied the dye this process would have taken much less time than it did (nothing at all "Quick" about this service having had my van for a week) to complete the diagnosis which seemed to have cost me nearly $700.00!!!. Outrageous! In spite of my having explained to Michael in some detail over the telephone regarding my serious concerns for how much oil had leaked and spread onto and around the undercarriage and bottom of the motor area, oil pan, transmission pan and was leaking everywhere. I requested they first pressure spray/wash the bottom side of the van to clear off all the oil not only to help determine the source of any leaks and to correct but also to prevent my van from leaking oil in my concrete driveway. Who wants that?Instead what I got was a lousy spot cleaning job where they only cleaned the area(s) they needed to clean in order to do their work and then left everything else adjacent to the work was left. As soon as got my van home parking it in my driveway, immediately began leaking oil/fluids on my concrete driveway making a big mess for me to clean. Had they cleaned the van as I had asked them to do, this would have been avoided. Now I have to go to the store, pay for concrete cleaner and then spend another hour cleaning it off my driveway. If it doesn't stop leaking I will have to take it back to Ted Britt Quick Lanes in Fairfax, VA.I asked that they thoroughly vacuum out my van and wash it, never happened. Got it back a dirty mess. Never happened. They didn't even vacuum it for me. Not a priority and of course this detail along with several other disappointing details that were either, ignored, overlooked, don't care, I don't know what but this was terrible even though Michael was a nice person.I called Michael and left a message on his phone to call me regarding the three rubber hangars used to suspend the muffler assembly needed to be put on. I had already installed one of them and asked that he please have his mechanic fix this. It takes less than five minutes to do. REQUEST IGNORED, FORGOTTON, OVERLOOKED, I don't what it was but I had to wait after picking up my van for them to finish that task. Again, Michael not picking up his messages promptly. If he had he would have "maybe" seen to it the work I requested was completed.Item: I explained to Michael via telephone that the rear windshield wiper wasn't working properly and I again requested he look at it to see what needed to be fixed.needed it fixed. REQUEST IGNORED, FORGOTTON, OVERLOOKED, who know why it wasn't done. Again, while on the telephone, I had called Michael to review the work status only to learn this had not been done. Didn't do it until the last minute and only after I had to call Michael up to remind him about this item on my list of items that required repair. He said they used a screwdriver to tighten it against the glass whatever that means.Overall this cost me over $1700 for something that should have only cost me $1,000 or less. I am completely dissatisfied with this Ted Britt Quick Lane Service Center, they had my car for 7 days. I never rushed them. Lousy job, leaky mess, work requests either forgotten by Michael, mechanic or just not completed, not cleaned, just no attention to details.I thought Michael was really looking out for me. He is one of those really nice, friendly, warm smile and nod then out the door guys, having no idea on what or what is not being done in the shop, on my car, no communications and I paid $1700 for a couple of gaskets, a PVC, and lot's of time wasted to determine the source of the leak when I had already told you the oil pan was leaking. I am a disabled veteran and can't afford to pay for the mistakes of auto service representative who is not on top of things, not communicating with either his mechanics or his customers. Then at the end of it, you get all the worthless excuses of why something wasn't completed to my satisfaction or even completed for that matter. I am a disabled veteran and was hoping maybe they (Ted Britt) would take good care of me and my van. Instead it turned out to be a very, very disappointing experience and I would not recommend this Quick Lane to anyone I liked or cared about. Even though these fellas were very nice. You should see the oil this van leaked onto my driveway. I'll send some pics.This will go on Yelp! I am so upset with Ted Britt Ford Quick Lane's service. I had expected much more from this team. You guys really let me down on this service request. I brought my car to Ted Britt because I believed Ted Britt would do a great job on my van. I would advise against having your vehicle serviced by Ted Britt Quick Lanes, they'll do whatever they feel like doing in spite of the work request provided by me, the owner of the vehicle in question. I left my vehicle with a list of items you wanted corrected but they more or less ignored it and did what they wanted to do. Taking my van and using up nearly a full tank of gas is unacceptable and I consider it stealing??? I am already paying an exhorbinent amount of money just to find the leaks nearly $700, ridiculous. There is so much more required to be an effective, top-notch service advisor. than just putting on a friendly smile and giving smooth lip service telling the customer what you think they want or need to hear. The devil is in the details and providing excellent service to the customer (which Michael failed to do in my case), depends upon paying attention to the details, no skimming over things like was done here. No thorough review of the work I requested to make certain everything on the list was completed per customer's request. Could not even fix the DRIVERS SIDE seat and somehow while trying to repair the motorized driver side seat, the mechanic managed to moved the seat all the way back as far as it will go and now my wife can hardly reach the pedals. Can't we make this manual? No more parts anywhere? Ford doesn't even make them anymore? I remember trying to explain to you in person the list of items I wanted to be looked at, repaired advise etc. You said something to the effect, what not just let us go over the van to see what we can find and then we will let you know what needs repair. I was okay with his approach so long as what I asked to be repaired was repaired. I shouldn't have to touch base with Michael to make sure he didn't leave things off of the list I emailed to him but he never did respond back to me, nobody from Ted Britt Ford did. This reminds me of the time I bought a brand new Ford F-250. It turned out to have a defective clutch in it. I was actually considering a Ford because my wife needs a new car. I wonder if the salesman are anything like this service advisor?John (2003 Ford Winstar)A VERY DISSATISFIED CUSTOMER but the service reps were nice guys but Michael really dropped the xxxxx.

Jaks9999

27 de jun. de 2014

My car buying experience started with Aaron Klaber on the phone. He was polite, extremely knowledgeable, and very sweet. Aaron Klaber was so helpful to me. I wasn't sure which vehicle I even wanted and he explained the pros and cons of the 3 I was considering. He quoted me prices, got me financing and set me up with the car salesman. He made my car buying experience incredibly easy and relaxing. Bernie Finan was the most helpful and attentive car salesman I ever met. He really wanted to make sure that I knew how to use the car properly and how everything worked. Allison was very friendly and Roxanne was as well. I really enjoyed my buying experience at Ted Britt Ford.

budsel83

27 de jun. de 2014

I came in with an unusual minor problem that could not be experienced on a regular basis. They did some in depth research and found a computer update that would address the problem. Thanks for believing my claims and finding the solution.

gadellfam6

27 de jun. de 2014

My experience buy the Escape was fantastic.!! Everyone was kind, thoughtful and willing to help me achieve a great price on this new car. Linda in finance ( I cant remember her last name) was very understanding and helpful in this adventure. Shaw went out of his way to meet my needs. Overall I am extremely happy!!Barbara Gadell

budsel83

27 de jun. de 2014

I came in with an unusual minor problem that could not be experienced on a regular basis. They did some in depth research and found a computer update that would address the problem. Thanks for believing my claims and finding the solution.

Spartan72

26 de jun. de 2014

Product Knowledge I was impressed with Mr. Bernie Finan's depth of product knowledge on Ford vehicles. Bernie is a great and friendly communicator but he also knows his stuff from his many years of working for Ford Motor Company and selling Ford cars. My wife and I were both equally impressed with Mr. Finan's courtesy and with patiently showing us all the bells and whistles found on a new loaded Ford Escape "Titanium". We will recommend this dealer and salesman to our friends! Buying the car at settlement went smoothly with the help of Ms. Lisa Light and the Finance Officer Mr. Mathew Drennen. Thanks for all your help to the Ted Britt Team at Fairfax Ted Britt Ford in Fairfax, Va.! M. Walsh in Vienna,VA.

fyang916

26 de jun. de 2014

I recently purchased a new Ford Fusion. The experience at Ted Britt was great. No pushy sales, offered good friendly advice and the best price.

WVH58

26 de jun. de 2014

Once again Gary Funk exceeding my expectations. Oil change, state inspection, full detail--all first class. Then get car home and it won't start after sitting over the weekend. Gary helped with the tow, got Ford to pay for a new battery. No one better than Gary in service!

Spartan72

26 de jun. de 2014

I was impressed with Mr. Bernie Finan's depth of product knowledge on Ford vehicles. Bernie is a great and friendly communicator but he also knows his stuff from his many years of working for Ford Motor Company and selling Ford cars.My wife and I were both equally impressed with Mr. Finan's courtesy and with patiently showing us all the bells and whistles found on a new loaded Ford Escape "Titanium".We will recommend this dealer and salesman to our friends!Buying the car at settlement went smoothly with the help of Ms. Lisa Light and the Finance Officer Mr. Mathew Drennen.Thanks for all your help to the Ted Britt Team at Fairfax Ted Britt Ford in Fairfax, Va.!M. Walsh in Vienna,VA.

HarryFoxwell

26 de jun. de 2014

Have been servicing our many Ford cars here for many years, always great service. Gary knows our cars and is always informative and helpful. Highly recommended!

KayakKing

24 de jun. de 2014

This is the second car we have bought from Pat at Ted Britt Ford. The customer service we received during our previous buying and servicing experience was great, so we called Pat to set up an appointment to test drive an Escape(one of four small SUVs we were looking at). Pat is someone who is easy to communicate , is very patient, takes the time to explain all the options available on the vehicle, specials as well as financing options. Linda, the Finance Manager, was a great source of information and made sure that we received the best financing option by checking the pricing with full rebates and partial rebates. Everyone we came in contact during our buying experience was helpful and professional. When looking for a vehicle in the future, we will definitely return to Ted Britt.

Drew2785

24 de jun. de 2014

All around great service! Dave, Matthew, and Alexis were very helpful and insightful throughout my purchasing process. I would highly recommend buying a vehicle here. They strived to find me the best deal on the car I wanted.

gregchak

24 de jun. de 2014

From start to finish, the experience I had buying a car at Ted Britt Ford was excellent. Frederick made is feel welcome and answered all of our questions. He was very patient with us as we are very deliberate shoppers, especially for large purchases. He made sure we found the car that we wanted and didn't settle or ask us to settle for anything less. In the end he found us our perfect car. Both he and Brian worked with us to get the numbers to where they were comfortable for all parties involved and we ended up driving home in a new car that day. Lisa was so much fun to work with. She explained all of the add-ons, etc. and made sure I was comfortable with all of the features before I left. She helped me get my phone synced up with my car and made sure I understood how they worked together. I have also had questions since my purchase and she has been very helpful and responsive.Linda made the stress and anxiety of purchasing a vehicle very easy. She was very easy to work with and made sure we understood all of the financial information through the process. We weren't planning on buying a car that day and didn't have much of the information we needed for our trade with us. She worked with us to make sure everything went smoothly and was accommodating to the fact that we would need to come back the following day to completely finalize things.As the title says, this was a wonderful experience. I usually have great stress and anxiety when making large purchases such as this and they made the experience very nice. Thank you all. I love my new car!

McGarrB

24 de jun. de 2014

From the moment we arrived at the dealership we were treated with respect and our concerns were listened to. At no time did we feel that we were being pressured into a purchase. The finance department we extremely informative and worked with us to ensure we were taken care of. Dawit did a great job showing us different cars and different options and we were extremely grateful for the transportation back from the airport. It was a pleasure doing business with such professional sales associates.

drew2785

24 de jun. de 2014

All around great service! Dave, Matthew, and Alexis were very helpful and insightful throughout my purchasing process. I would highly recommend buying a vehicle here. They strived to find me the best deal on the car I wanted.

bfreeman911

23 de jun. de 2014

I recently traded in my 2005 Dodge 1500 at Ted Britt Ford for an awesome brand new fully loaded 2014 Ford F150! I have never purchased a vehicle from Ted Britt before, but they were recommended highly by my wifes co-workers. The team at Ted Britt was great, and Danny Martinez was with us every step of the way. My wife had stopped by the dealership a day before I could be there and he made her feel welcome and at ease. Danny didn't pressure her, we very much appreciated that, and he showed her one of the trucks we were interested in. The next day, I was able to visit the dealership and Danny was an excellent salesman. The test driving experience was great, we drove one vehicle to another lot, parked the vehicles side by side to compare them (One was a Super Cab and the other a Super Crew). I told Danny that either truck would be the one for me! We returned to the salesroom and he worked magic to get me a great trade-in on my vehicle and help get me into the truck of my dreams. Because I am rebuilding my credit after some troubles, I appreciate that Linda listened to our story, did not belittle us, and made us feel comfortable through the entire process of financing the vehicle. It isn't easy to admit past mistakes and we are thankful for her kindness. We are amazed at the fact Linda was able to help me get approved with an interest rate below 6%. All I could keep saying to my wife was, "How did she do that?" AMAZING!I especially want to compliment Danny for being one of the most honest salesmen I have ever worked with. The numbers were crunched and we were on our way in to sign all papers and he stopped us prior to going in to share that the first vehicle we looked at was equipped with Eco Boost (which we discussed the positives of) and that he didn't notice until he brought the other vehicle up from your other lot that the truck we decided on purchasing did not. He wanted to make sure we were getting the truck we wanted and all the options we wanted. I respect him for his honesty and the integrity he brings to your dealership! I have already recommended Ted Britt and Danny to friends who are considering getting a Ford and plan to return with my wife in a few years to purchase her new car. We hope to find Danny still working there. (Wed be back sooner if we weren't so upside down on her current car.) We are so happy to be back in a Ford F150! Thank you!

cham210

23 de jun. de 2014

I had visited other dealerships looking for a new F 150, either a FX4 or XLT, and got the best service from Ed at Ted Britt. They didn't have the exact truck I was looking for but went the extra mile and found it at another dealer and had it brought in. The entire sales process was easy, low key and I got the price I was looking for.

Tricia C.

21 de jun. de 2014

Great experience! I bought a Ford Focus SE yesterday at Ted Britt Ford. I was an "internet" customer and my experience was excellent from start to finish. My experience began with Aaron Klaber and Alison Lucas. Moses Quartey was extremely helpful; he and Linda LaFontaine were amazing and went out of their way to listen to what I needed. I especially respect that there was not a hard sell from Moses or Linda to sell me a product that I could not afford. I appreciate that kind of responsible salesmanship. Affordability and responsible spending were high on my list. Alexis Mayes stayed behind past when she was finished for the day to help me sync my iPhone to the car before I left the dealership. I can't think of too many places that would provide that level of attention and service on a Friday evening.

Don_in_VA

21 de jun. de 2014

We were shopping for a replacement for our 1999 Ford Explorer (206K miles) that we bought used from Ted Britt Ford in 2000. We were looking at full sized SUVs. We had driven a competitor's used Toyota Hylander, and were very close to buying. We visited the Ted Britt Ford used car lot to see what they had. Sonny Robinson greeted us enthusiastically, and was the key to the sale. He overcame all our fears, and issues, and made us feel like family. This was the fifth Ford that we bought from Ted Britt Ford dating back to 1973. Leih & Jennifer in finance were especially kind and accommodating. Gary Funk, service manager, helped advise us of the value of the Ford extended service program, and prepaid service options, both of which we did buy. When we picked up the 2014 Ford Explorer LTD, we told them we'd be back again in 15 years. Ha, ha. Thanks, staff at Ted Britt Ford for a wonderful ride, again!

Jeff who bought his wife a race red Focus

21 de jun. de 2014

Marcus wasn't able to reserve the car until I was in route from New Jersey but he did call me the night before and in the morning before I hopped on the plane. I think that kind of personal sales service should be commended. The finance team were able to qualify me for many rebates and I feel my deal was outstanding.

jhoehn14

21 de jun. de 2014

Marcus wasn't able to reserve the car until I was in route from New Jersey but he did call me the night before and in the morning before I hopped on the plane. I think that kind of personal sales service should be commended. The finance team were able to qualify me for many rebates and I feel my deal was outstanding.

tcd1961

21 de jun. de 2014

I bought a Ford Focus SE yesterday at Ted Britt Ford. I was an "internet" customer and my experience was excellent from start to finish. My experience began with Aaron Klaber and Alison Lucas. Moses Quartey was extremely helpful; he and Linda LaFontaine were amazing and went out of their way to listen to what I needed. I especially respect that there was not a hard sell from Moses or Linda to sell me a product that I could not afford. I appreciate that kind of responsible salesmanship. Affordability and responsible spending were high on my list. Alexis Mayes stayed behind past when she was finished for the day to help me sync my iPhone to the car before I left the dealership. I can't think of too many places that would provide that level of attention and service on a Friday evening. Tricia C.

nicacol

21 de jun. de 2014

Mr. Robinson is the reason why i will continue to buy cars at Ted Britt. I recommend all my friends. His personality and his demeanor is far greater than anyone I have purchased cars in the past. He tells you what he can offer he is honest and respectful. He works very hard to come to a final outcome that benefits his customer and Ted Britt win win. Congratulations to TB for having a Superior Sales person of his caliber. He truly represents your dealership in a high standard. Feel free to contact me for any questions you may have for me. Ivan 571-329-2856

jett2260

21 de jun. de 2014

I have purchased 4 cars from the Ted Britt Auto group and have been very happy with each purchase. One of the reason I have kept returning is the excellent care I have received from your service department. Dealing with Jeff Bird has been a pleasure. He is always professional, upfront and polite. He has also gone the extra mile to make sure I am satisfied. Because of his excellent service, I will keep coming back.

fuel4thot

21 de jun. de 2014

We were shopping for a replacement for our 1999 Ford Explorer (206K miles) that we bought used from Ted Britt Ford in 2000. We were looking at full sized SUVs. We had driven a competitor's used Toyota Hylander, and were very close to buying. We visited the Ted Britt Ford used car lot to see what they had. Sonny Robinson greeted us enthusiastically, and was the key to the sale. He overcame all our fears, and issues, and made us feel like family. This was the fifth Ford that we bought from Ted Britt Ford dating back to 1973. Leih & Jennifer in finance were especially kind and accommodating. Gary Funk, service manager, helped advise us of the value of the Ford extended service program, and prepaid service options, both of which we did buy. When we picked up the 2014 Ford Explorer LTD, we told them we'd be back again in 15 years. Ha, ha. Thanks, staff at Ted Britt Ford for a wonderful ride, again!

Mackintoshgemma

20 de jun. de 2014

Did a really good job, not pushy at all and helped us to understand everything that we were getting into. Kept us well looked after.

Larry Michael Spahr

18 de jun. de 2014

New Vehicle Purchase This was my fourth truck purchase from Ted Britt. I called Jeff Cain and Steve Seymour in service, as I have dealt with them for over thirty years. They set me up with Eric Suter to be my salesman. I arrived early and was greeted promptly by Eric. He had a nice selection already picked out for me to look at. I found the right truck within 5 minutes. Steve Seymour sat with me until the deal was worked out. I later dealt with Lisa Light and Linda Lafontaine and it went smoothly. I was on the road with my new truck by noon. Awesome experience throughout. I will purchase my next truck from Ted Britt. I would highly recommend Ted Britt Ford to my friends as I was treated the way I deserved to be treated. Thanks again!

mmarkmills

18 de jun. de 2014

Everyone there was very helpful, and quite flexible as we had to move our appointment several times. I was very disappointed to see the 685$ processing fee on the contract at the end after we had spent some time trying to find a price that worked for both of us. Simply posting 1000 signs stating that this fee is for the work you do to obtain financing is insufficient. I will not belabor the point as I am sure this factors in to your margin of the car or truck significantly, but I believe you should make it quite clear during the negotiation process that this fee is to be part of the price. Otherwise your team is top notch and made this a very pleasant experience.

Larry347

18 de jun. de 2014

This was my fourth truck purchase from Ted Britt. I called Jeff Cain and Steve Seymour in service, as I have dealt with them for over thirty years. They set me up with Eric Suter to be my salesman. I arrived early and was greeted promptly by Eric. He had a nice selection already picked out for me to look at. I found the right truck within 5 minutes. Steve Seymour sat with me until the deal was worked out. I later dealt with Lisa Light and Linda Lafontaine and it went smoothly. I was on the road with my new truck by noon. Awesome experience throughout. I will purchase my next truck from Ted Britt. I would highly recommend Ted Britt Ford to my friends as I was treated the way I deserved to be treated. Thanks again!

2000Poundbomb

17 de jun. de 2014

I just bought a used Lincoln, and needed the passenger airbag replaced. I check a few places, and ended up taking the car to Ted Britt Ford. The process of getting an appointment, the friendliness of all the employees, and the price was outstanding. I would definitely recommend Ted Britt Ford in Fairfax, great experience. Thank you!

ggoodwin111

16 de jun. de 2014

From the early greeting at 7am to meeting Matt and the Green Team, all went well. The car was serviced in less time than anticipated, so i was pleased all the way around. I appreciate the friendliness of the entire Ted Britt team!

amandajolley

16 de jun. de 2014

I had to take my vehicle in to have a recall service completed - the team was friendly and took care of it as scheduled. I was able to drop off the vehicle the night before and they took care of it in the morning. I appreciate the long hours that they are open - I feel better dropping my car off with a technician than just leaving it in the parking lot overnight.

ortizhd

16 de jun. de 2014

Shaw Seraj and the rest of the staff at Ted Britt have figured out how to be successful: Quality over Quantity. The car buying experience is top-notch! It was one of the most hassle-free buying experiences I have ever had. I can't ever see myself buying from another dealer other than Ted Britt Ford, after this. They not only had the car I wanted, but I got a truly unbelievable deal on it on top of it. Natasha in the finance department is a true gem. I can't say enough about the level of care and enthusiasm for the customer that is shown at Ted Britt. I was simply blown away. Thank you Ted Britt!

harleygirla

16 de jun. de 2014

My experience was very very good. From the moment I entered the dealership until I left everyone was very helpful, knowledgeable and professional. There wasn't a question left unanswered.

gemelos641

15 de jun. de 2014

Recommend 100% excellent, did not let me go without trying their best. Moved mountains to get my payment where I want it. Excellent environment. My dealer from now on.

SaraWotherspoon

13 de jun. de 2014

I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was very cautious- understandably! The team at Ted Britt was great, and Eric Suter was with me every step of the way. As soon as I contacted him, he made me feel at ease. He even went out and counted the number of cup holders in the Fiesta that I was interested in! (There are 5, in case you were wondering!) The test driving experience was great, and Eric made me feel very comfortable- even though I was nervous about driving a brand new car on the busy road. As soon as I started driving the Fiesta, I told Eric that this car was the one for me! Even though Eric was busy, since it was Memorial Day weekend, he took the time to show me all of the features of the Fiesta, and even helped me with the Sync setup! The trade in process was a breeze, and everybody that I spoke with at Ted Britt made sure that I was informed every step of the way. Since I have never purchased a car from a dealership before, I did need some help understanding the paperwork. Eric helped explain many of these things to me, and he never once made me feel embarrassed about not knowing what certain things meant! Overall, I totally recommend Ted Britt Ford, and on my way out I made sure to grab a few of Eric's business cards- because I know I will be sending many people his way! He even texted me for the first few days to make sure I knew how to operate the Sync system, and to ask if I was happy with my new car. I have always been a fan of Jeeps, but I think I am now a converted Fiesta fan!

Don in Manassas

13 de jun. de 2014

3rd puirchase from Ted Britt Ford Fairfax Overall a great experience. No over the top sales pressure, Mitch was very informative and helpful during the test drive and after I agreed to purchase. Nina gave me a very detailed overview of how to use the Ford Sync and both she and Mitch told me to not hesitate to contact them if I had questions that came up after owning and driving the vehicle for a few weeks. Alexis was my initial contact person over the internet and made sure to check in during the purchase process to introduce herself and see how things were going. Natasha in finance was also very personable and was even able to offer a finance rate that was better than my pre-approved credit union financing for the same loan term.

jfmannino

13 de jun. de 2014

Had a Thursday appointment and Friday afternoon car still not in the shop. If it were not a warranty then I would NEVER got to Ted Britt

tillitulli

13 de jun. de 2014

Danial, Linda and Ed made our experience at Ted Britt Ford of Fairfax exceptional. Linda came in on her day off to finish our transaction. Each of the above named employees were very thorough in explaining the process and making it very simple and a lovely experience. Each one of them was available any time I called. Thank you so much.

hallraven

13 de jun. de 2014

Tom and Nina were great to work with. We new exactly what we wanted, and they worked hard to settle on an acceptable price and get us out with our new car quickly. We will definitely recommend them to friends going forward.

CodyClaxton

13 de jun. de 2014

Easy to talk to. Prompt. Courteous. When they encountered a problem that would affect the appearance of the exterior of the vehicle, they called and got permission rather than moving forward. It took another visit to complete, but it was the right thing to do. Quick of Foot. Great experience so far.

djen3652

12 de jun. de 2014

Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates

Sunflowers1977

12 de jun. de 2014

Good Experience Honestly, at the time of my visit to Tedd Britt I had been to several other dealerships and hadn't had good experiences. From the moment I walked in Tedd Britt to the moment I left, I was treated with respect and that's all I ask for. It was comfortable and friendly, and they seemed to really want my business. I appreciated the customer service and attention very much. Thanks!

WotherspoonSara

12 de jun. de 2014

I recently traded in my 1998 Jeep Cherokee at Ted Britt Ford for a brand new, 2014 Ford Fiesta! I have never purchased a new car before, so I was very cautious- understandably! The team at Ted Britt was great, and Eric Suter was with me every step of the way. As soon as I contacted him, he made me feel at ease. He even went out and counted the number of cup holders in the Fiesta that I was interested in! (There are 5, in case you were wondering!) The test driving experience was great, and Eric made me feel very comfortable- even though I was nervous about driving a brand new car on the busy road. As soon as I started driving the Fiesta, I told Eric that this car was the one for me! Even though Eric was busy, since it was Memorial Day weekend, he took the time to show me all of the features of the Fiesta, and even helped me with the Sync setup! The trade in process was a breeze, and everybody that I spoke with at Ted Britt made sure that I was informed every step of the way. Since I have never purchased a car from a dealership before, I did need some help understanding the paperwork. Eric helped explain many of these things to me, and he never once made me feel embarrassed about not knowing what certain things meant! Overall, I totally recommend Ted Britt Ford, and on my way out I made sure to grab a few of Eric's business cards- because I know I will be sending many people his way! He even texted me for the first few days to make sure I knew how to operate the Sync system, and to ask if I was happy with my new car. I have always been a fan of Jeeps, but I think I am now a converted Fiesta fan!

Linflas

12 de jun. de 2014

Overall a great experience. No over the top sales pressure, Mitch was very informative and helpful during the test drive and after I agreed to purchase. Nina gave me a very detailed overview of how to use the Ford Sync and both she and Mitch told me to not hesitate to contact them if I had questions that came up after owning and driving the vehicle for a few weeks. Alexis was my initial contact person over the internet and made sure to check in during the purchase process to introduce herself and see how things were going. Natasha in finance was also very personable and was even able to offer a finance rate that was better than my pre-approved credit union financing for the same loan term.

djen3652

12 de jun. de 2014

Richard Sweeney and the Red Team greeted me promptly, wrote the order, and got me on my way very quickly. Mr. Sweeney called me with updates throughout the entire time the had the F-150 and arranged for the shuttles to and from the Metro Stop. Thank you Mr. Sweeney!!

prh4320

12 de jun. de 2014

Bernie tried to find the exact car I was looking for and when that car was not on the lot nor at a nearby dealership he sat down with me and we ordered the car to my specification. And he did not require me to make any commitment to reserve the car. It was Ted Britt's car if I didn't like it when I saw it. However I did like it. And from being told the car had landed at Ted Britt to driving it off the lot was under 4 hours! Simple, quick and professional. Recommend it.

sunflowers1977

11 de jun. de 2014

Honestly, at the time of my visit to Tedd Britt I had been to several other dealerships and hadn't had good experiences. From the moment I walked in Tedd Britt to the moment I left, I was treated with respect and that's all I ask for. It was comfortable and friendly, and they seemed to really want my business. I appreciated the customer service and attention very much. Thanks!

TonieG

11 de jun. de 2014

This was the best car experience that I had. I had gone to other dealers (Ourisman) in particular when I had test drove cars and was not quite sure if this which car I truly wanted and would ask the associate to give me a minute so that my husband and I could discuss it. They would kind of hang around trying to hear the conversation or step a few inches away and in less than a minute would ask so have you decided yet. They used pressure methods like if you don't hurry up and decide then some one else is going to come and buy this car from under you. This was my first time buying a car and my sales associate Dave was excellent. Dave did not rush my husband and I he gave us time and space to discuss whatever issues that we needed to talk about. If we test drove one car and felt that it was not the car for us then he recommended other vehicles that was similar that we may like. He help to take the stress out of buying a car. Lisa and Roxanne were also very helpful in the final stages of the purchase of my vehicle. Roxanne found out how much I had to work with and was very instrumental in getting my what I needed and wanted for my new purchase. The staff there was very friendly and accommodating. While sitting in Roxanne's office I was mentioning to my husband that I had had a type of coffee that they offered and how I wanted to have another cup and this gentleman that was standing just outside of Roxanne's door offered and went and got me the cup of coffee. I had been shopping for almost a month for a car and I only wish that I had gone on Ted Britt's website sooner. This is a dealer ship that I would truly recommend to someone who was in the market to buy and car and yes I would recommend that the ask for Dave.

zach55

11 de jun. de 2014

We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - the kind of stuff you get at Jiffy Lube. We got to the dealership at 9:30 (on time), and left our car, having been told we would be called when it was ready. We waited for the call until mid-afternoon. Whoops. It won't be ready until 5PM. We had plans for the evening, and had to leave it overnight. Now I can understand having to leave a car overnight if you have to order parts, but not when you're getting an oil change and you arrived on time for an early morning appointment.

kfarley16

11 de jun. de 2014

As a first time car buyer, everyone made sure to explain stuff to me thoroughly so that I could make an educated decision. I loved that everyone was in such a good mood, it made the whole process easier.

Adam

10 de jun. de 2014

5 Star Sales and Savings, Salesman Shaw Seraj is the MAN! I could of not been happier purchasing my new ford focus from Ted Britt, I live in Maryland and the savings on my new ford focus blew any competitor here out of the water. I first contacted Ted Britt to get info on a particular Ford Focus SE I was interested in buying and to ask about pricing for similar models. My first time calling I reached a sales associate whom was more interested in getting me in the door then answering the few questions I had. I decided not to setup an appointment. Since I live in Maryland I wanted to make absolutely sure the car I wanted was in my price range and the VIP pricing was legitimate, these were some of the lowest prices up and down the east coast. I called once more and this time I spoke to Shaw Seraj. I was very blunt with Mr. Shaw and told him my situation, I just wanted an on the road price, tax,tags and no BS. He asked for 5 minutes to run the numbers and call me back. He called me back not in a couple of hours, not 20 minutes, exactly 5 minutes and not a minute later. He gave me an on the road price of 16,433 with moon roof, winter package, and ford sync. The Price Shaw quoted me was unheard of, I was looking close to 17,000 for a base model SE with no options at local dealerships in Baltimore. We went down to Ted Britt during their big memorial week sale and purchased the car with no hassles, no gimmicks or smoke an mirrors that some dealerships do to get you in the door. Shaw was a straight shooter and solid professional salesman, He was very polite and informative through the whole process from start to finish. I recommend Ted Britt for huge savings and Shaw Seraj for excellent customer service.

adambrill89

9 de jun. de 2014

I could of not been happier purchasing my new ford focus from Ted Britt, I live in Maryland and the savings on my new ford focus blew any competitor here out of the water. I first contacted Ted Britt to get info on a particular Ford Focus SE I was interested in buying and to ask about pricing for similar models. My first time calling I reached a sales associate whom was more interested in getting me in the door then answering the few questions I had. I decided not to setup an appointment. Since I live in Maryland I wanted to make absolutely sure the car I wanted was in my price range and the VIP pricing was legitimate, these were some of the lowest prices up and down the east coast. I called once more and this time I spoke to Shaw Seraj. I was very blunt with Mr. Shaw and told him my situation, I just wanted an on the road price, tax,tags and no BS. He asked for 5 minutes to run the numbers and call me back. He called me back not in a couple of hours, not 20 minutes, exactly 5 minutes and not a minute later. He gave me an on the road price of 16,433 with moon roof, winter package, and ford sync. The Price Shaw quoted me was unheard of, I was looking close to 17,000 for a base model SE with no options at local dealerships in Baltimore. We went down to Ted Britt during their big memorial week sale and purchased the car with no hassles, no gimmicks or smoke an mirrors that some dealerships do to get you in the door. Shaw was a straight shooter and solid professional salesman, He was very polite and informative through the whole process from start to finish. I recommend Ted Britt for huge savings and Shaw Seraj for excellent customer service.

Raptor81

9 de jun. de 2014

I ordered a Ford raptor. The staff was extremely helpful from start to finish. I was kept up to date on the status of my order weekly. I would recommend this dealer to any one who is in the market for a new vehicle.

mfahner1

9 de jun. de 2014

Professional, prompt service. The repairs were within the estimated price and I was satisfied with the repairs. I enjoy working with Gary Funk in serviceing my 1999 Ford Ranger and 2007 Mustang.

zach55

8 de jun. de 2014

Good service, but 2 days for an oil change is silly We had a basic service appointment for our 2012 Fusion Hybrid last week. Nothing special, just an oil change, tire rotation, and systems checkouts - the kind of stuff you get at Jiffy Lube. We got to the dealership at 9:30 (on time), and left our car, having been told we would be called when it was ready. We waited for the call until mid-afternoon. Whoops. It won't be ready until 5PM. We had plans for the evening, and had to leave it overnight. Now I can understand having to leave a car overnight if you have to order parts, but not when you're getting an oil change and you arrived on time for an early morning appointment.

Cat

8 de jun. de 2014

Great Service Gary Funk and the Blue Team have always taken great care of my cars. I have never had a problem with the car and if there is an issue I'm concerned about, they take care of it. Gary is always friendly, helpful and very trustworthy. I currently have a problem with the paint on the car and he has gone above & beyond in getting this resolve. I can't thank Gary & the team enough for the great care that they take of me and the car.

Barnesie

8 de jun. de 2014

First service for my 2014 Escape. I chose to wait since I was told it would only be an hour and a half. They were very quick and I was out in about an hour! Love my car!

kenca05

8 de jun. de 2014

Gary Funk and the Blue Team have always taken great care of my cars. I have never had a problem with the car and if there is an issue I'm concerned about, they take care of it. Gary is always friendly, helpful and very trustworthy. I currently have a problem with the paint on the car and he has gone above & beyond in getting this resolve. I can't thank Gary & the team enough for the great care that they take of me and the car.

rkorna

8 de jun. de 2014

Richard Sweeney helped with with our routine service visit. As always, he did an excellent job. Richard is a very personable and knowledgeable staff member. The car runs well, looks good and was ready when promised. We have recommended Ted Britt Ford to many friends, thanks to Richard and other great staff members.

Embassy

8 de jun. de 2014

Mitchell Sulkess shepherded us through the process with a minimum of hassle - let us take the car overnight before purchase and worked a solid deal for us when we brought it back the following morning. We drove out very happy with the whole experience.

patrunge

7 de jun. de 2014

I have been a customer of Ford and Ted Britt for many years. Gary Funk is exceptional! Gary has always been great to work with for the service of my Escape. He is always friendly and very responsive. He care about me and my Escape. He has always met deadline and always communicates with me regarding my escape. He is more that than the guy that I take me SUV to get service.

itsalloutdoors

6 de jun. de 2014

Was nice to walk into a dealership and say I do not like being pressured into buying a new truck and they actual listened! The sales rep (Edward Helmlinger) listened to what I was looking for and helped me get it at a great price! They really went out of there way to keep the truck in my budget and still get everything I wanted! The finance department also did there best to get me a great rate any any other discounts they could! All in all a nice experience!

SAK

5 de jun. de 2014

Great experience I was referred to Ted Britt from the Truecar buying service. Aaron - the internet sales manager spent a lot of time on the phone with me identifying cars that might meet my requirements. T.J. did a great job as the salesperson - he realized I knew what I wanted and didn't waste my time with things I wasn't interested in. The back office staff - Lisa, Linda, and Natasha did a great job getting the deal done (better financing than what I had too) and getting me set up. Would certainly go back if i needed another car.

Lee Fuller

5 de jun. de 2014

As a long time Ted Britt customer, I rely on the Service Department to maintain my cars. This visit was a routine service check. Gary Funk was excellent in handling my service. The car was done before I had arrived at my office.

SAK07

5 de jun. de 2014

I was referred to Ted Britt from the Truecar buying service. Aaron - the internet sales manager spent a lot of time on the phone with me identifying cars that might meet my requirements. T.J. did a great job as the salesperson - he realized I knew what I wanted and didn't waste my time with things I wasn't interested in. The back office staff - Lisa, Linda, and Natasha did a great job getting the deal done (better financing than what I had too) and getting me set up. Would certainly go back if i needed another car.

FIrst Time Ford Buyer

4 de jun. de 2014

My wife and I have purchased numerous new vehicles from a number of dealerships in the Northern Virginia (NV) area over the last 30 years. The purchase of our new Ford vehicle on 5/29/2014 with Patrick Denicola through Tedd Britt Ford was undoubtedly the most relaxed, honest and professional experience. Patrick had our best interest and full attention from the beginning which involved several over the phone discussions and out-the-door quotes, getting the vehicle we wanted to test drive/purchase to the dealership within one hour, establishing a hassle-free best FINAL price within the NV area, discussing finance options and warranties, car preparation/tags and staying late way past closing hours to make sure we drove away well informed about the vehicle's operations and that all questions were addressed. A true professional.

12tomdavis

4 de jun. de 2014

My wife and I have purchased numerous new vehicles from a number of dealerships in the Northern Virginia (NV) area over the last 30 years. The purchase of our new Ford vehicle on 5/29/2014 with Patrick Denicola through Tedd Britt Ford was undoubtedly the most relaxed, honest and professional experience. Patrick had our best interest and full attention from the beginning which involved several over the phone discussions and out-the-door quotes, getting the vehicle we wanted to test drive/purchase to the dealership within one hour, establishing a hassle-free best FINAL price within the NV area, discussing finance options and warranties, car preparation/tags and staying late way past closing hours to make sure we drove away well informed about the vehicle's operations and that all questions were addressed. A true professional.

renatolpuch

4 de jun. de 2014

As usual the service was attentive and good. I arrive at Ted Britt service in an emergency, in full highway, for no reason, the car lost power although it was still running. Happily not occurred any misfortune. Later, I found out that it was related to damage in a letter I received from the Ford on the Throttle Body.

Holmes74

4 de jun. de 2014

Amazing Service, quick and very friendly. Awesome loaner car service helps me with my hectic work schedule and Gary is an outstanding service advisor. Thanks!

D. V.

3 de jun. de 2014

I ot a bad experience, they think they are the only dealer and you can't find nothing better out there. You guy are complete incorrect. they think all the reviews and me coments are not rigth. Instead of try to help you and make a sell, they make you feel bad. DO NOT ever BUY THERE. D V

maurastrokis

3 de jun. de 2014

Noone wants to spend a beautiful Saturday car shopping but we are so glad we stopped at Ted Britt Ford - everyone we worked with was wonderful - thank you all so much!

ralphleviticus

3 de jun. de 2014

Overall, everything went well. My wife had our car towed to the dealer because of a key malfunction. Since we were a little past due for service I figured I would have the service team do the 6 month service check as well. Everything seemed to be checked and inspected to my standards. 2 things that I Noticed that I was not expecting upon my arrival on May 27(memorial day Tuesday). first, There was a case to what i believe is the battery or something under the hood that was left under the drivers seat(its still there). Ive been on crutches and havent been able to investigate. and Second, I was hoping that My car would have been washed. I may be asking a bit much but when all of my friends and family pick there cars up from various dealerships from being serviced one thing i always respect and appreciate is how they take the time to wash your car. Maybe I'm outdated in my thinking, but I was really looking forward to a clean car especially since it was my first experience with the service team. Maybe i need to scale back my expectations? Overall The car is running great which is paramount. Thank you

AnastasiaWelsh

3 de jun. de 2014

The service was done in a very timely manor. The employees were extremely helpful. The overall experience was the best car service I have had yet.

Teamgeorge

2 de jun. de 2014

We have now bought 2 cars with Marvin and will look for him next time. He works for the customer to get it right! No pressure sale. Just about getting the right car at the right price.

turnerjd

2 de jun. de 2014

From start to finish simply top notch. I will highly recommend the dealership to friends and family. Thanks for the great car shopping experience. I will definitely be be a repeat customer.

bogenhouse

2 de jun. de 2014

I encountered many friendly and helpful employees. Anybody passing by would check to see if there was anything they could help me with. A minor misunderstanding about the price of the service was quickly corrected I felt like I was in good hands with Gary and Nicole. There was a guy at the parts desk that helped me also. I don't see his picture above but he was very easy to work with too. I have a part arriving tomorrow morning for my vehicle.

DLJ

31 de may. de 2014

A Very Patient Professional Dia helped me with getting my phone sync'ed up with the blue tooth in my new car and the showed me how to use it. I am not exactly the most tech savey in the world but she calmly and patiently explained and showed me what to do. Then she had me do a practice call. Worked like a champ. She helped me alot, and made me feel at ease with it. She was very helpful and has a very winning demeaner.

davejobson

31 de may. de 2014

I was interested in just looking at a new car for my long commute. Al came to me, introducd himself, found out what I was interested in and took me right to the perfect car. He was very professional, knew about the car and kept working to find what I would want. But the first car he took me to was exactly what I needed. We took it for a spin, I took it through its paces and knew I would be happy wth it. We went back to the office and worked out the price that we both could live with. It was all very friendly, in a business like fashion. After I went through the business office paperwork he helped me get a second key and my registration (which i almost took aff without! Too big of a hurry to hit the road). very happy experience.

jenleeds

31 de may. de 2014

There was some confusion when I was trying to check in for my appointment, but once I got in the service manager was friendly and helpful. I had to bring my infant son with me, and everyone there was nice and helped me get in and out as quickly as possible.

junkmanbrian

31 de may. de 2014

Lisa Light was awsome. Her patience and skills to teach an individual how to properly use the new electronic features such as bluetooth only enhance the customer experience.

John

30 de may. de 2014

Great Service! My wife and I recently had a great experience purchasing a new Ford Escape at Ted Britt Ford. Our sales associate was Al Alqaisi. He is very friendly and knowledgeable about all of the vehicles and their features. He worked with us two days in a row to get us all of our desired features (and specific color) for the right price. Kudos to Al. We worked with Linda Lafontaine to finance our vehicle. Once again Linda was a pleasure to work with and she put forth a great effort to get us the absolute lowest interest rate. Linda took time to make sure we understood all of the information about the finance process. Linda has a great personality and working with her felt like you were with a friend. Both Al and Linda really helped us get the best overall deal. I honestly feel that if you receive great service, you should share the info. That is why I wrote this review. I would highly recommend requesting to work with Al and Linda if you are interested in a car at Ted Britt Ford.

Kkayes

30 de may. de 2014

After having a terrible buying experience at Ted Britt Ford, I was reluctant to get my car serviced there as well. Especially since I live closer to a Jerry's Ford and only went to Ted Britt because my mom had bought a car from there. Needless to say, the service department there change my entire perspective of Ted Britt Ford. They were helpful, kind, accommodating to my work schedule, they did a great job, and I feel like they are honest, unlike most service centers who try to get every dollar out of you. Now I would definitely recommend Ted Britt, mostly for their service department!

JohnFordEscape

30 de may. de 2014

My wife and I recently had a great experience purchasing a new Ford Escape at Ted Britt Ford. Our sales associate was Al Alqaisi. He is very friendly and knowledgeable about all of the vehicles and their features. He worked with us two days in a row to get us all of our desired features (and specific color) for the right price. Kudos to Al. We worked with Linda Lafontaine to finance our vehicle. Once again Linda was a pleasure to work with and she put forth a great effort to get us the absolute lowest interest rate. Linda took time to make sure we understood all of the information about the finance process. Linda has a great personality and working with her felt like you were with a friend. Both Al and Linda really helped us get the best overall deal. I honestly feel that if you receive great service, you should share the info. That is why I wrote this review. I would highly recommend requesting to work with Al and Linda if you are interested in a car at Ted Britt Ford.

callen11

30 de may. de 2014

Dave Donley was my salesperson, Matt Drennen was my finance manager, and Kwin Leynes was my customer representative. Dave was a pleasure to work with and very low key with no pressure. He answered all my questions that I had and on follow up visits helped me get what I needed. Matt was very thorough and explained each step of the finance process and helped me get the best loan available. Kwin was exceptionally helpful in explaining the Sync features and got my Bluetooth phone connected quickly. I have no reservations in recommending this wonderful team that got my into my new car!

BrianRH

30 de may. de 2014

I went to Ted Britt Ford on Memorial Day weekend. Great food, great people who really work hard for your business. Special thanks to Amara Bunavong, who worked extremely hard to make sure I got the right car at the right price. This was the best car buying experience I've had in 40 years.

HPainten

29 de may. de 2014