MalissaR.

8 de abr. de 2016

Went by Terry Cullen today and I received excellent service from Efani. From the second I stepped foot into the building until the time I left I was treated like family. Efani kept a smile on his face the whole time and went above and beyond. He made me feel comfortable and did his best to put me in the vehicle that was perfect for me. Efani even worked on me with my challenging credit. 10/10, would definitely recommend to someone in the future

E. Tillman

1 de abr. de 2016

I had a great experience with Terry Cullen Chevrolet! My sales associate, Efani, was excellent! He was very personable, and went above and beyond in making our deal happen. We got the exact vehicle we wanted and managed to get it for less than what we thought possible. I would definitely recommend any of my family and friends to Terry Cullen, and most certainly Efani.

Temeka

23 de mar. de 2016

I would like to Thank the guys at Terry Cullen Chevrolet for getting me in my dream car. I was upside down in my car loan and was still able to get approved with a 2016 car. I also received the monthly car note I wanted. I am very pleased and would suggest this dealership to anyone. Go and see Rochelle she Rocks! I also would like to thank John Cullen for everything!

Carnella Scott

31 de dic. de 2015

Awesome just awesome!!!!!! Charles and all!!!!! Raises needed!!!

Sharon Curtis

29 de dic. de 2015

I enjoy coming to the dealership to get my car service.I just think that it should not take 2 hours to get an oil change. At other dealerships it is 30 minutes or less, and if its more than 30 minutes it is free.

Darnell Lee

25 de dic. de 2015

Oil change was very fast and professional. The service lady is very nice.

Yanick Morissett

24 de dic. de 2015

this is the place to go for the best customer service ever

Isys Rucker-peoples

21 de dic. de 2015

All the horror stories you hear about when you buy a new car....I never experienced it. The car buying process was very straightforward and I got a great deal! when I need my next Chevy I know where I'm going.

Michelle Gouldbourne-robinson

14 de dic. de 2015

fast and easy processes. friendly and helpful staff.

Rosely Booker

12 de dic. de 2015

I've been seeking a site to purchase car. Received several referrals from coworkers who had just purchased their vehicles. Also did on line search resulting in several replies. Anyhow, prayed for wisdom/guidance which paid off big time. Recvd call from Kimberly at Terry Cullen's. She was pleasantly professional over the phone. Had several call prior to hers but i decided to set up meeting her that evening instead which I couldn't make & rescheduled for next day. Well, forgot which dealer she was w/& ended up at 2 other dealers about to test drive a car that I wasn't feeling. While salesman was on his way to get the car he was trying to talk me into buying, Kimberly came to mind. So I prayed looking at a list of numbers on my cell & asked, Lord you have to show me which #is Kimberly cause I don't know where to find her. Well, no doubt he directed my finger b/c # I pressed directed me right to her. Soon as she answer, I knew it was her. Asked her not laugh, explained my day, told her was on my way to see her. Well, got to Kimberly who paired me up w/Jennifer, salesperson who made my entire experience in purchasing a vehicle ever in my lifetime the most pleasant & stressed free. Ever!!! Jennifer listens!!! Her confidence as an expert in what she does exhibits thru her communication w/you which really helps to calm & eliminate doubts & typical stigma attached in dealings with car salespeople there at Terry Cullen's South on Jonesboro Road. I met William who was just as pleasant. He completed all the paperwork needed. I would refer everyone that I know who is looking to buy a car to you. You are professionally pleasant, & your entire facility is nice & clean. Thank you Kimberly, Jennifer & William & thank you Mr. Cullens for having them on your team. I am a very happy customer and the owner of a 2016 Chevrolet Malibu. After I pay it off.LOL.

Portia Steele

12 de dic. de 2015

I went into the location with an appointment. I was in and out in good time. I would recommend to someone else.

Chester Manning

2 de dic. de 2015

The experience in dealing with representatives was exceptional .

Wanda Williams

28 de nov. de 2015

My salesman promised to take car of me as soon as I walked on the lot and he did just that.. I am on satisified customer..

Miguel Barboza

25 de nov. de 2015

Great service. The technicians were very polite. This is a good dealership.

Brandi

20 de nov. de 2015

Inexperienced sales rep, lot of errors. Had to get help from another agent to close the deal. Issues after the car purchase. Everyone but the sales rep I initially dealt with had great knowledge. I LOVE THE CAR though.....

Sonja Blaze

17 de nov. de 2015

My sales person was Ms. Nita...she truly was an angel...no hassel...no pressure....the way buying should be...when i got there to pick up my new car, she greeted me with a box of brownies...very unexpected....i will, without hesitation refer all my friends and family to Terry Cullen

Eva Mcmenamy

14 de nov. de 2015

The Service Manager Steve is the best. Easy to work with scheduling service, friendly and courteous and gets the job done in a timely manner.

Deborah Huffman

10 de nov. de 2015

Took car in for first checkup oil change , tire rotation. Kept me informed on process and was very nice even washed my car .. Thanks

Aggie Surles

10 de nov. de 2015

ON MY VIST TO YOUR FACLITY I WAS GREETED BY A NICE, SWEET AND LOVING YOUNG LADY. THE MANAGEMENT ON THE OTHER HAND VERY POOR. THE TWO THAT I WAS INTRODUCTED TO WAS VERY RUDE AND MADE ME AS A CSTOMER FEEL UNIMPORTANT. I WAS NOT RESPECTED LIKE A CUSTOMER. BUT I WILL SAY OVERALL I WILL BE BACK FOR SERVICE VERY SOON. THANKS FOR YOUR HELP!!

Anna Brown

9 de nov. de 2015

I needed my oil changed and only had 4% of oil life left. I got there a little after the time that they stopped oil changes but they still squeezed me in. Thanks.

Karen Jones

4 de nov. de 2015

Thank You Chevrolet, I am loving the new car you put me in. I never thought that I would have a brand new car at 21 !

Sherita Tuck

4 de nov. de 2015

I contact the dealership prior to my visit when I got there Justin was outside waiting on me. That is what I call excellent service, he was responsive to what I was looking for in a vehicle and he made sure I was 100% satisfied before I left.

Marchella Christian

31 de oct. de 2015

Good service informed of services needed. It was ok!

Virginia Cooper

27 de oct. de 2015

The manager was awesome and he wanted to make sure I was completely happy. He went above and beyond to make that happen.

Corey Mitchell

27 de oct. de 2015

I had a great salesman no problems but i did notice that the tires didnt look that great and i had a flat three days after purchase when i checked the tires i notice i didnt hit or run over anything the tires are jus bad now i appreciate you all replacing the flat but well about the other three tires ? They said they checked them but bottom line i feel like if i purchase a new/used car why shouldnt i have good tires wasnt to happy about it but other than that great buisness i still have 3 tires not that good if i have a flat ill be bringing the car back for 3 tires other than that i hear a noise when the car is sitting still but when i need a oil change i will bring that to their attention

Alfonso Jackson

24 de oct. de 2015

I came in because my engine light was on and my traction light was on. They took care me fast and efficiently and it was still under warranty Thanks.

Wanda Mellon

22 de oct. de 2015

took 2014 chevy impala in for 20k mile service. wait time was a little excessive. other than that it wasn't to bad. overall satisfied with service received.

David Thomas

18 de oct. de 2015

My visit was for a minor service on this occasion. As is typically the case, I was treated courteously by the service representative, a young woman whose name I do not remember. My car was serviced in a very timely fashion and the visit was short. I was very pleased, as I usually am with Terry Cullen Chevrolet.

James Johnson

13 de oct. de 2015

Professional & courteous! Outstanding customer service. Extremely friendly!

Candice

12 de oct. de 2015

I Was sold a dirty car (interior). When I asked to have it clean Salesman said it will be an additional $200.

George Ingersoll

12 de oct. de 2015

Great experience. met immediately by service representative. Vehicle was serviced in a timely manner.

Shannon Branscomb

8 de oct. de 2015

It was great! I really liked the way I was treated and taken care of.

Jazzar Marshall

7 de oct. de 2015

When I walked in the dealership, I was greeted by Mrs. Lisa, the salesperson. My husband had made an appointment with her a month ago. I was really skeptical about coming in but decided to go ahead. Everyone there was very nice and helpful during this time. I had negative thoughts but Mrs. Lisa reassured me that it would work out in my favor. Mrs. Lisa and Mr. Kelvin worked really hard to help me get the car I wanted.That was the best day ever in a long time. I have referred Terry Cullen's to a lot of people who is in need of a car. I said the people there are willing to go that extra mile versus other car lots. I will continue to refer people and thanks again.

Kenya Scandrick

5 de oct. de 2015

I can't speak for everyone else, but I am pleased to admit that I'm a CHEVY GIRL through and through. I've purchased all of my cars from Terry Cullen and refuse to go anywhere else. The customer service is top notch, the service center is always accommodating, and Keith, in the finance department, is FANTASTIC!!!

Gary Strong

4 de oct. de 2015

We are new to Atlanta. We had been vehicle shopping for a couple of weeks. While I was surfing the internet I found a Terry Cullen, Southlake Chevrolet advertisement with pickup truck specials for new 2015 Silverados. When I went to their website Home page I was please to read that they were proud of being a Family Owned small town business with customer satisfaction as their number one priority.The ride from College Park to Terry Cullen, Southlake Chevrolet was easy down I75S to exit 233, a short ride from the interstate, and as it turned out well worth the effort. We were met by Greg Williams ? Sales where we discussed the various pickup models, options, internet specials, and test drove same. Greg is extremely knowledgeable on the Chevy trucks including all the differences, options, and the electronics (of which there are many). Greg Williams and the Terry Cullen, Southlake Chevrolet dealership people were really easy to work with and it was truly a nice friendly experience. They honored their advertised specials with no problem and even went beyond what I expected in order to make sure were we comfortable and satisfied with the product as well as their process. William Borelli in Finance was also very kind and thorough. He gave us all the information, made sure he answered all our questions and comments, and made sure he gave us all the time we needed to understood that process. Our purchase included a spray-in bed liner which we had to schedule and return to the dealership a couple of days after purchase. Again Greg Williams coordinated that process and made sure that the liner was acceptable to us and the dealership. I truly appreciated that extra work by Greg. We are very pleased with our new 2015 Chevrolet Silverado and more than pleased with Terry Cullen, Southlake Chevrolet. We look forward to having the maintenance and repairs done by Terry Cullen, Southlake Chevrolet over the next several years.Gary Strong

Larry Roles

2 de oct. de 2015

This is the second vehicle (2014 Malibu LTZ and a 2015 Silverado LTZ() I have purchased in the last 3 years. Justin Trice is a remarkable saleman, who is a credit to the Terry Cullen Family.

Binyao Zheng

30 de sep. de 2015

Service adviser worked with me friendly. Technician found the problem and tried to fix it in the way that helped me a lot. Thanks!

Paris Williams

29 de sep. de 2015

Although I did not purchase my car from this location, the service department is always so friendly and pleased to help with any maintenance issues or questions I might have about my malibu.

Jeff Socha

28 de sep. de 2015

Everything was great, in and out and my vehicle was fixed properly!

John Pitsenbarger

26 de sep. de 2015

Exceptional Customer Service by my Senior Service Consultant Stanley Wakins! Stanley makes it a point to address and concerns I may have about my low mileage 2004 Commemorative Edition ZO6 that now has 8234 Original Miles on the Odometer.I request and Stanley assigns Master Corvette Mechanic, Greg Finkbeiner to perform service on my Corvette. Greg is truly a Master Mechanic and Terry Cullen Chevrolet is fortunate to have him on staff. Greg is very attentive to my needs and the overall condition of my ZO6. He also informs me of anything that would require my attention at the time of service or recommended service to be performed during my next/future visit. John Nolan PitsenbargerJonesboro GA

Mark Gaines

22 de sep. de 2015

I requested the replacement of the driver side visor the day I purchased the can in Feb. After approximately 5 weeks, with no feedback, I called to see if the visor came in. I was told it had arrived. I made an appointment to replace the visor, after sitting at the dealership for 2 hrs. on a holiday weekend Saturday, I was informed that the parts department had returned the visor to the warehouse. The driver door ambient light was not working after the service department replaced the driver side mirror. I was told for whatever reason that it "can't" be repaired on a Saturday. I was not notified when the 2nd visor arrived, after a month I called and they told me it had been received. The visor was finally replaced, but the door light was not repaired, so I had to return again that evening to drop the car off ?again?. In addition the plastic cover that covers the wire harness from the rear view mirror to the header was broken and the A pillar and header trim now has a gap between the pieces on the passenger side. Also there was a screw on the driver floor board, and a broken plastic fastener on the rear floor board. At this visit the door panel was damaged, they stated it was a manufacture defect, but I do not believe that to be true. I was also notified that the replacement panel was on back order. That was a month ago, and no one has followed up with me regarding its replacement. Your car should be better after a visit to the service dept., but mine is progressively worse. This has totaled killed the new car experience and pleasure for me.

Christopher Johnson

17 de sep. de 2015

My car have been brought in several times for AC problems and they can't seem to find the problem

Disappointed Customer

14 de sep. de 2015

Purchase a car and had it for 3 weeks. Received a call from the finance manager because HE made a mistake and did not look through our paperwork thoroughly and I had to return my vehicle. Totally flipped my family upside down and all he could say was sorry. The sales people there are GREAT BUT make sure you go in with your own financing so that his inability to do his job won't affect your chance at a new car! #verydisappointed

Chadwick Johnson

11 de sep. de 2015

My experience (with Mrs. Lisa Jackson-Johnson) was simply an exceptional one.

William Thornton

6 de sep. de 2015

This has been an exciting new vehical purchase experience,the staff was very professional and Ilook forward to buying my next new vehical from Terry Cullen Chevrolet thank you.

Tyecia Washington

4 de sep. de 2015

So far so good! I LOVE THE PROFESSIONAL EMPLOYEES I HAVE COME IN CONTACT WITH SO FAR.

Tonya Wiley-Glenn

2 de sep. de 2015

I needed dependable transportation for work and driving with my grandkids in my vehicle- I didn't think I would qualify for a new car, but Ms Rochelle Rodgers convinced me otherwise. She took me step by step on what to expect paperwork wise and operating my new vehicle~ even helped me setup the OnStar. I didn't think I would qualify because I had a low credit score and other negative issues that I thought would interfere with any type of vehicle purchase. Ms Rodgers was very pleasant, patient and understanding ~ I'm old fashioned and up in age and a lot of the operations in the car were new to me. I just want to thank Ms Rochelle Rodgers and the support staff at Terry Cullen Chevrolet

Constance Riggins

2 de sep. de 2015

The staff are very friendly and efficient. I will definitely be back for service again.

William Bowen Jr

27 de ago. de 2015

I was pleased with the service provided at Terry Cullen. I am also very happy with my recent purchase and will definitely consider Terry Cullen first when purchasing another vehicle.

Sherri Clemons-sashington

26 de ago. de 2015

I went in to have may oil changed and the service was fast and friendly. I was in and out in less time than I thought and they were very helpful. They have well kept facility and entertainment that keeps your mind off of the wait and it was great that they had wifi.

Thomas Gillane Iii

22 de ago. de 2015

Was first told that the oil change service would take about two hours to get to, but only took around an hour. You should go to an appointment system for this type of service. Other than that, this 3 year free oil change service is a good idea.

Nandez1

19 de ago. de 2015

My review concerns the service side of Terry Cullen. I brought my car in to service advisor Stanle Watkins so the engine can be inspected. I dropped my car off on a Monday and was told I would get a call when the car was diagnosed. 6 hours later I was at work and after calling back a few times my wife was told the motor was shot and the car was ready to get picked up. The following day I came in to pick up the car, was charged $95 for the diagnosis that said "burning coolant" and told Stalney Watkins weas unavavible because he was in a meeting. I go home and try to reach him a few more times throughout the day only to leave more messages. Here it is Wednesday morning with no response call to talk about my car diagnosis. I leave a message for both Stanley and the manager to explain my dissatisfaction for their lack of professionalism but I do not expect to get a call back. Sorry I went to this place, obviously their motive is to collect money and provide no professional opinion or advice afterwards

AMB

18 de ago. de 2015

I'm greeted with a warm smile and welcoming hellos every time I walk into the service department. I've never felt like I was pressured into buying anything, the pricing is fair (I'm a price shopper) and they've never tried to sell me something I didn't need. I love this dealership family!

Larry Watts

17 de ago. de 2015

Everything that I requested was checked and repaired if needed. Parts were ordered and my van was ready the next day. Great service department.

Gwendolyn Mouzon

16 de ago. de 2015

I was treated very well. Customer service was excellent and their waiting room accommodations were great.

Antrinell Lamar

14 de ago. de 2015

Love this place!!!! Great customer service and support Lee Powell is the best as a service manger Steve, Stanley, and Jeff are the BEST. On the sales side Justin Trice will do what ever it takes to get you into the New vehicle.

Stacy Landrum

10 de ago. de 2015

I travel for business, and during a business trip my key fob broke. I called Terry Cullen Chevy, and I received a replacement quote. While traveling I stopped at another Chevy dealer in Alabama to try to get the key sooner, and they quoted me double the amount, plus there was a 5 day wait!!! Outrageous! I happily purchased my key fob from Terry Cullen upon my return, as well as I had my usual maintenance work done there. Thank you for always making my experience a pleasant one.

Douglas

8 de ago. de 2015

Good morning,First I want to say THANK YOU!When I came to the dealership Tuesday I was not expecting what was going to happen. I was just coming to talk to Mr. Borrelli.All I can say to you Mr. Cullen, your brother Mr. John, Mr. Borrelli and Mr. Lewis is I appreciate you and your team for taking care of me.As you know they moved me up to a Malibu LT and reworked my financing to where my car note only went up $15.I love the car and my XM Radio!I test drove the car it was cleaned up and Mr. Lewis went over the car with me from the front to the back. Making sure I understand all my new options andcar/phone apps.Mr. Borrelli went over my new financingand I signed the papers.Mr. Lewis called me yesterday to make sure I understood everything and if I had any questions and if or when I did make a list and give him a call.Great Customer Service!I love my new Malibu but when it's time for me to trade up Terry Cullen Southlake Chevrolet is were I will be.You and your team have earned mine, my family and my friends business.Terry Cullen Chevrolet Cards will be on our resources board at work. Thank you so much again!!!!

Scott Gorski

7 de ago. de 2015

Was a very pleasant experience. Everyone was very friendly hand helpful.

Migyel and Tanaia Hardy

6 de ago. de 2015

My car buying time was great............................

Jason Barton

5 de ago. de 2015

From the time I pulled up in the parking lot today. I left it was the best experience I could ever ask for and that we took 2 hours and I was walking out with a brand car. They did everything that they could possibly do to make this such a good experience and they really went beyond and above I would recommend them to everybody .they were really there to help and make it happen

Kim Baity

4 de ago. de 2015

I recently purchased a 2015 Chevy Malibu from Terry Cullen. I was very pleased with the level of customer service I received from salesman Jeff Brown and Finance Manager Keith. Those guys got me in a car and out of their in no time. They were mindful of my time and my money. I would definitely recommend my family and friends.

Gill Jason

4 de ago. de 2015

I dropped my 2011 Malibu of early in june for a Insurance repair. Some how the Damaged my car and wanted me to except responsibility for it. After obtaining Pictureof the car before I dropped it off. I was sure the damage came from them. I had to cause a fuss to get my car repaired by them. Up until the day I picked it up in July theywere giving me Crappy service. If I didn't have the check from the Insurance company I know they would have left me with the damage they claim they didn't do. All the time they had my car I called every week to see since they've have the car for almost 2 months if the could do the recalls on the car. More excuse's no results. I didn't buy my Chevy there but took it there because it's close to my home. But after this Never again I'll drive right past it to go elsewhere.

Tomeka Glass

1 de ago. de 2015

GREAT CONSUMER SERVICE FROM TERRY CULLENS... THEY ALWAYS WELCOME THE CUSTOMERS WITH OPEN ARMS WHEN IT COMES TO YOUR VECHICLE AND ALSO THEY KEEP YOU INFORMED ON WHATS GOING ON WITH YOUR VEHICLE. YOU ARE TREATED AS IF YOU WERE FAMILY AT TERRY CULLENS.. AND FOR THAT I WOULD LIKE TO SAY THANKS FOR ALL THAT YOU GUYS DO.?

Howard Tucker

31 de jul. de 2015

Went in for an oil change. Was told wait would be forty five minutes to an hour. Got my they were done in 30 minutes.

Desmond Wilson

25 de jul. de 2015

I had a problem Going on with my car an nobody could fix it but the guys at Terry Cullen worked over night to find and fix the problem love those guys. I want to give a personal shot out to Scott at Terry Cullen n Morrow Georgia he stayed on top of everything and updated me on my vehicle every chance he had thanks Scott your the best my friend

Quintessa Harps

23 de jul. de 2015

I already referred the dealership to a friend and for her to speak with the wonderful Lisa Jackson. She was great and personable. I love it. Q MALIBU!!!

Betty Smallwood

20 de jul. de 2015

Took my 2014 Equinox in to be fixed, water leak on both sides of the floor board, they kept car for 2 weeks and gave me different versions of what was wrong. "Supposedly" fixed the problem picked up the car drove it 4 days and floorboards were soaking wet again. Had to take it back in to repair again, kept it a week this time and said it was fixed....... we shall see! Don't have any faith in this service department. Also had to wait 2 hours for an oil change when I was the 3rd car in line! May be a good place to buy a car but take it somewhere else for service problems!!!!

Sharonda Smith

18 de jul. de 2015

This was the worst service experience I've ever had. The service rep ignored me at first (Jeff). Then another rep asked me what I needed after standing there and I explained to him what I needed. He then took me back to Jeff who then asked me to hold on. When he finally got around to me, he rushed through my request which resulted in not all repairs being sone. When I dropped my truck off, I explained to him that I had driven 2 hours to bring the truck there because the chevy dealer in my town was horrible. I explained again what I needed done and he said Yeah ok. I showed him the benefits package I had from TCC and wanted the services done as well. He said got it. He call me Tuesday to tell me my truck was ready, but I told him I would not be able to get there until Thursday. I rushed there to get it before they closed on Thursday. Since I'm active duty Army this is the earliest I could get there and he said it was fine. When I picked my truck up, they only changed the oil and none of the other services were completed. They did repair a warranty item I complained about but nothing else was done. To top it off, the guy who brought my truck to me had oil on his boots and got it on my floor mats. I have called several times to speak with someone and never got a call back. I chatted with an online rep who promised I'd get a call even if at work....no call. I mailed in a survey and requested a call..nothing yet. I will buy from their sales department but I REFUSE to use their service department again.

Peggy Webb

17 de jul. de 2015

Each time I go to Terry Cullen Chevrolet for service on my 2013 Malibu, I always get friendly & courteous service.

delta

13 de jul. de 2015

i tried all my local dealers terry cullen southlake took the time to make my bad cresit work thanks mr. bakerthe place was clean as well as the bathrooms

Anthony Walker

10 de jul. de 2015

I had a remote program they took care of me right away!!

Shakinah Alexander

9 de jul. de 2015

I called early in the morning for an oil change. They never answered. I went up there and was told that it was a 3 hour wait for an oil change. I went home and grabbed my kids. When I returned, I was told that there were 4 cars in front of me. I got there at 10:30 and left at 3:00. My 5 mt old baby took two naps and nursed her three times. I had to wait because my car is under warranty and I don't know if I can get an oil change from other places.

Customer

6 de jul. de 2015

Don't think dealership owners don't get involved to make deals happen! Thanks again Terry for the help today and look forward to getting there to thank you in person!

Matthew Freeman

6 de jul. de 2015

Johnny Linder was very helpful in helping me determine which truck that I wanted. In the future if we need another vehicle we will use Terry Cullen Chevorlet and the salesman Johnny Linder.

James Williams

2 de jul. de 2015

I appreciated the help I received from Mr. Jeff Brown in helping me to make a decision as to which Silverado to buy.

Versie Zanders

2 de jul. de 2015

I enjoy going to Terry Cullen for my Oil change and Tire Rotation. The staff is very nice the waiting area is very nice and clean and so are the restrooms the cashier is very pleasant and when you check out she gives you (York Peppermint Patties) as a departing gift. You don't find that kind of service all the time, so it's a pleasure when you do. Let me say I gave a 4star and a 9 only because I went to wash my windshield and found that I was out of washer fluid. I thought when you go to get your oil change that all your fluids are checked as well. So I feel like they didn't check that. So correct me if I'm wrong because I have went to other oil change places and they check your fluids. Other than that little mishap I like their service. I tried to Submit this survey and it wants me to consent to the disclaimer but I don't want to be contacted. Thank you

Mary Badger

27 de jun. de 2015

I had a very good experience at Terry Cullen Southlake Chevrolet. My salesman was very knowledgeable about the products and was very helpful in making it possible for me to purchase the car I wanted.

Candice Strain

26 de jun. de 2015

Our salesman Justin was amazing. He was very helpful and extremely knowledgeable which made us feel comfortable. He went out of his way to find the vehicle we wanted and made it happen for us.

Avus Bing

26 de jun. de 2015

Service was awesome, they kept me updated with my car. When they knew my car wasn't going to be repaired in time, they gave me a rental car for a few days. Thanks for the excellent service! !!!!

Jean Haygood

25 de jun. de 2015

The service was good just need to be a lil more faster on the oil change I mean 2 hours is a bit much.

Deborah Huffman

24 de jun. de 2015

Greg was very high energy low pressure salesperson. Let me take my time to make my decision on the vehicle if choice.

Shatyra Seabrook

23 de jun. de 2015

Upon my arrival i found out more was wrong with my that i was aware of. At Terry Cullen the walked me through what they were gonna do, sold me the correct part and fixed my car. I appreciate the men and women at Terry Cullens they were a great appreciative!

Corey Jackson

20 de jun. de 2015

I loved the customer service, my salesman kept me informed about me vehicle also kept me updated on when the repairs would be done. I just would like to state that it's been quite awhile since u had customer service like that.

Michelle Butler

20 de jun. de 2015

Very satisfied with the speed in intake and service completion. The friendliness from personal and the comfort of the waiting area.

John Kendrick

20 de jun. de 2015

Quick and easy. Still waiting on a recall for the 2005 Malibu that was announced in a press release from Jeff Boyer in March 2013. No one from GM or any dealership seems to know about it.

Sonda

20 de jun. de 2015

Very helpful staff and a great selection of vehicles. I will continue to use them for servicing my car and another new purchase.

Howard Tucker

17 de jun. de 2015

Took vehicle in for an Oil Change. There was no one hour or two hour wait.

Yanick Morissett

17 de jun. de 2015

I was very please with the help of Terry cullen for me to acquire a chevy cruze. However when problems it took a little while to fix. My main problem is how do you sell me a car 13000 and give me a car as a woman with bad tires and refuse to change them after complaint 3 months or so later?

Guy Mathews

16 de jun. de 2015

Lisa Jackson was very helpful, and saw to all our needs from the start. We looked at several dealerships and Terry Cullen Chevrolet stood out the most.

Kevin Middleton

6 de jun. de 2015

I bought my car after research with the internet rep. It was a painless event, however the site does not always match the price should be which leads to negotiating which was the whole reason why you do most of it online.

Maria Campbell

2 de jun. de 2015

They have lovely people and they did my recalls really quickly

Thomas Sprose

2 de jun. de 2015

service it fast and polite and able to get needed repairs and normal service.thanks for the service at Terry Cullen.Thomas Sprose

Lizette Cobbs

1 de jun. de 2015

Terry Cullen helped me when no one else could. I've heard no so much that I STILL cant believe it and it's been over 2 months since I purchased my car. Justin Trice was amazing! Helpful, pleasant and actually cares about his customers.

Mrs. Calhoun

28 de may. de 2015

I was shopping for a new car and my salesman was well informed about the vehicle that peeked my interest. He wasn't pushy. He was very respectful and I am pleased that he assisted me with my new car purchase.

Paul Puckett

28 de may. de 2015

I really was undecide which truck I wanted and what would fix my needs. I am not a farmer or be hauling items just needed a truck for household need with a good MPG rate. Met Rochelle online and she made me feel like I was appreciatiated. Once I met her she proved that she had my interest and did not pressure me with the sale. I told her that I was going to visit other dealers which I did and found that her service could not be beat. Overall I have enjoyed my relationship and would recommend my friend and family to this dealership.

Felita Lawrence

24 de may. de 2015

They got me in and out in a timely manner. Customer service was great.

Nyra Ferrell

15 de may. de 2015

Terry Cullen's was my mom idea, but I am glad I listen. When I arrived I was instantly helped. My sales representive worked with us. By the end I was walking off the car lot with my new first car. They even call and check to see how u like thinds

Michael Garrick

13 de may. de 2015

The experonce was well worth, and in looking forward to buying more cars from here in the future.

June Callaway

13 de may. de 2015

i came to have my HHR look at. and got to talk to a salesman.I got a very good deal. what i was going to pay to have my car fix, i paid down on a new car.

Ellis

11 de may. de 2015

Good customer service. Didn't have to wait to long for a brake job & oil change. The only negative thing I would have to say, Most dealerships give u a complimentary car wash after it's serviced. I didn't get that at this place. and whoever did the oil change forgot to put the oil change reminder in the windshield.

Jeffery Mclaughlin

8 de may. de 2015

Was super great to have brought the car here and all of the service have being done here

Adrienne Lara

4 de may. de 2015

I went in for my oil change, everyone was very pleasant and helpful.

Christopher Johnson

2 de may. de 2015

I love my car,but in the front it look like the paint is chipping or the bugs is taking off the paint is there any thing that you can do for me?

Maria Green

1 de may. de 2015

Won't have anyone else service my car. Fast and friendly service every time.

May Barker

30 de abr. de 2015

I traveled 34 miles one way to make sure that I was able to have Terry Cullen's Service Department handle the 60 miles inspection and checkup on my 2010 Chevy Equinox.Jeff Banker is a Service Manager that I feel like I can really depend on. His honesty and knowledge is always appreciated.Even though I live two miles from another Chevy Dealer - I am more comfortable dealing with the Terry Cullen Southlake Chevy Dealer.Thank you.

Carla Rhoden

28 de abr. de 2015

Rochelle Rodgers is a very good salesperson! She made my buying experience at Terry Cullen smooth and easy. She displays wonderful and outstanding customer service skills. Most car salesmen just tell you anything to make a sale, but I felt like Rochelle genuinely cared about the customers, us.

D Hicks

25 de abr. de 2015

Fast and very professional I will continue to use this dealer for all my services

Alexander Foley

24 de abr. de 2015

Our experience with the dealership was great. Very friendly and very helpful on getting us the best deal that was affordable for us. They deserve a raise. Thank you for being you and may the blessings of the Lord be upon you.

sra

23 de abr. de 2015

Although my car was fixed, it wasn't looked at until the next evening. A part had to be ordered so I was without my car for 3 whole days. I had originally dropped it off in night drop off area Thursday night. I got it back Monday. No loaner car was offered to me.

Elaine Devon Daniel

21 de abr. de 2015

I Am Good in All Areas..purchasing,service ,recalls,Cashier, excellent Representation and Of Course A Thank You Hand Shake.well Wish To Have A Good Day.show you Where Your Car Is Park..

Alfred Sr. Scott

17 de abr. de 2015

The service was fantastic. The people were friendly and they finished my service in a timely manner.

Christina Carrillo

15 de abr. de 2015

Very good and fast service. Greetings from all workers. Highly satisfied and I recommend this location.

Andre laplante

14 de abr. de 2015

Brought my 2011 Corvette Grand Sport in for a recall on the headlight module. After finally making a convenient appointment for the recall (which was for two weeks later) I was told by the woman who is in charge of scheduling the recall repairs( she's very sweet and pleasant) that she wasn't sure if I could get a loaner vehicle. This is a factory recall! The repair shouldn't only taken 3 hours. To avoid more inconvenienance I dropped the car off on Sunday night. The appointment was for 7 am. They called me at 3pm to say the car was finished. The three service advisors I talked to obviously hate their jobs as they were very indifferent to being "bothered". American car company dealers suck. We've had Chevrolet, Lincoln, Ford, Pontiac and Cadillac and they can't compete with Audi, Lexus, Volvo, or even Kia. If Chevrolet didn't make the Corvette, I wouldn't step foot in there

Justin

14 de abr. de 2015

Wonderful experience and they got me in and out very quickly

Valerie Sanders

9 de abr. de 2015

MR. COREY FOUCH VERY KNOWLEDGEBLE AND EXPERIENCE WITH ALL OF THE QUESTION AND CONCERN I NEEDED TO KNOW ABOUT THE VECHICLE I PURCHASED.HE MADE IT VERY EASY FOR ME TO MAKE MY DECISSION.

Carolyn Perry

9 de abr. de 2015

I drove up for a oil change and was greeted by 2 workers excellent time frame on service that was my 3rd oil change with you guys.i come back when its time for my 4th

Ferdinando Johnson

9 de abr. de 2015

I have traded with Terry Cullen Chevrolet, probably more frequent than most! These guys are professoinal. An excellent place to purchase a car or truck. I had the pleasure of dealing with Mr. Terry Cullen on my last deal! This man is personable and very understanding, and wants you happy with your purchase.

LMcK

9 de abr. de 2015

I was in and out in no time. Excellent service, professional and courteous staff.

Deanna Hough

7 de abr. de 2015

Great customer service. They service my car in a timely manor.

Ora Davis Fuller

2 de abr. de 2015

Everything was professional by all staff.I was kept informed throughout my service encounter.

Cheryl Woods

2 de abr. de 2015

Great as usual!!I've been a customer for years, Stanley from Ohio, my service guy, prompt and professional.

Anthony Erby

1 de abr. de 2015

They did a good job on my car but the guy i was dealing with told me one price on the phone and had a totally different price on paper when i got down there. About a $70 difference. The cashier was so sweet and she definitely was the highlight of my experience there. I would recommend people to this dealership as long as they dont try to jack up the price like that

Retha Powell

1 de abr. de 2015

I have used the courtsey van twice with my service and able to get to work on time while my car was being serviced and the van returned me back to the dealership to pick up my car when it was completedAll service staff has always been very professional towards me and my concernsThanks Terry Cullens

April Parker

31 de mar. de 2015

My experience at Terry Cullen was most pleasant. The young lady and Scott were very welcoming to me.They were very helpful and professional about their job. I was kept up to date about what was going on with my car.The job took a much shorter time than I expected. Thanks guys. April.

Sharon Davis

31 de mar. de 2015

It was a easy process, the rental car experience and all. I will consider referring a friend. GREAT SERVICE.

Kiakiaaa

31 de mar. de 2015

Tabitha was very helpful. Very persistent, but never pushy. I had a firm checklist of no-compromise deal makers and deal breakers, and she stayed within those guidelines and NEVER ONCE told me I needed to pay more for what I wanted. She was professional and kind. It's all a girl could ask for.I have a 4 star rating bc the process took a really long time even though I brought in my own financing, so that was frustrating. Also, ladies- if you're car shopping/ waiting on repairs by yourself, take caution. Some of the men on the sales team are a little thirsty for female attention. There's nothing wrong with a little light flirting, but it quickly became unprofessional and unwanted.

Keith Willcutt

29 de mar. de 2015

Our salesman, Greg Williams, was really friendly and helpful. He made our buying experience a really good one. All the employees at Terry Cullen's are so nice. Made it a great place to shop for our new car. We got a great deal on our Sonic, and enjoy it so much.

Jajuan Alston

25 de mar. de 2015

It was quick to the point didn't take long and i was off in what i wanted! My Sales person Greg was great!

thornhill

24 de mar. de 2015

I went in for a oil change the last week of January and the first week of March my car wouldn't start. I sent my car to a shop thinking it was something minor like a starter, however I was told my motor locked up because there was literally no oil in the motor. I called Terry Cullen and was told by Jeff to bring the car to them so they could look at it themselves, before the accept blame for my engine blowing. Once there I was told I had high mileage on a 2012 and that could be the reason, also they said just because no oil wasn't on the stick doesn't mean it wasn't in the engine. However it was confirmed there was no OIL in the car. It took them three days to even look at my car in the mean time I'm paying for a rental, so i went in and talked to the owners brother. He pulled my records and found where I didn't bring the car to them since July when I brought it in to the shop in January. I explained to him that oil was kept in my car and I had no problems with my car, no noise, no stalls, nothing. I simply brought in the car in January for an oil change and tire rotation, I was also given a print out of things wrong with the car and it said nothing. After finally doing a diagnostic they confirmed with the other shop said the engine had blown, but they refused to accept blame for it, saying the engine was bad when I came for an oil change in January. If this is the case why wasn't I having any problems, no noise and why didn't they see it when they did the oil change. Simple there was NOTHING wrong with my car, and to have NO OIL in the engine with no leaks in a span of two months is unacceptable and clearly;y their fault. The following Saturday I went with a tow-truck to pick up my truck and here comes Terry Cullen's brother with a bill for 95.00. I explained to him that I was told by them to bring in the car so they could see for themselves if it was something they caused, how could you expect me to pay you 95.00 for a problem you created. He was real nasty I told him I didn't have the money so he said I couldn't get my truck. Of course I got frustrated because my engine is blown I'm paying money I don't have for a rental and now you want to charge me for looking at my car. My voice became slightly elevated and Cullen proceeds to tell me "What You Better Do is Be Quite". After this statement I let him know you will not talk to me in that manner you can ask me to lower my voice but who are you to tell me what I better do, he then threatens to call the police. I told him to call the police because I wasn't leaving without my car especially after I was told by your team to bring in the car and they never mentioned a fee for seeing what happen since they were the last one dealing with my motor, he then gave me the key. I wouldn't recommend anyone go to this place especially if you are a woman because they will screw you over and try to talk to you like your beneath them

Jajuan Alston

13 de mar. de 2015

The word that describes this place professionalism at its best! I was in and out of the dealership, and the sales person was very informative about the product, and did his best to make my experience one to remember! If your in need of a car ask for Greg

James Ransome

13 de mar. de 2015

The service advisor, Jeff, is knowledgeable and kept me informed. He made a service commitment and completed it well.

Andre

12 de mar. de 2015

I was looking to buy a vehicle. I didn't purchase a vehicle but the customer service was excellent. And my wife and I really enjoy our experience

Yanick B Morisset

11 de mar. de 2015

Terry Cullen was the best dealer i have ever been.My salesperson Rochelle spent every minute of her time to make sure I got a car to my liking. I can't thank her enough for everything she has done to make me leave happy.

Tony Thomas

10 de mar. de 2015

Great Customer service and fast! I was thoroughly pleased with every aspect of this dealership.

Maxine Yancy

6 de mar. de 2015

I was told by the Service Manager, Lee Powell, that the $95 fee for the diagnosis on my car would be subtracted from my total bill. I did not see that amount deducted. When I asked Scott about it, he said that he had already figured it in. If that is the case, then it should have been shown clearly on the invoice. Secondly, the credit/debit machine was not working in the payment office and I had to be driven to the Body Shop to pay. That was an inconvenience since I have back problems and was on my way for a doctor's appointment for a severely painful ankle and foot. I know that machines breakdown. However, I asked Scott could I have some type of complimentary service for the inconvenience. I suggested perhaps gas for my car. He stated that he could not do that but when I come back again, perhaps I could have a carwash. Really!I appreciated the service in repairing my car and the courteous service by Scott. However, because of the inconvenience of having to get in and out of a van with a bad back and painful ankle and foot to be driven to the Body Shop to pay my bill, Terry Cullen Chevrolet should have offered some type of complimentary service. Finally, the $95.00 diagnostic fee that the manager said would be deducted from my bill, should have clearly been deducted and itemized on the bill.Thank you for your service.Maxine Yancy

Darren Johnson

4 de mar. de 2015

The team work was excellent at the dealership for the routine service on my truck.

Chaun Maura

2 de mar. de 2015

The entire staff was extremely helpful and nice. I couldn't be more happier dealing with Terry Cullen

Terika Paggett

1 de mar. de 2015

Everything went smooth and fast! And if I can get in a new car, they can get anybody in a car!!

Gloria maronie

24 de feb. de 2015

Your service was great! as always, except one thing you forgot to wash my car ! [smile]

Miranda Hudson

24 de feb. de 2015

By far the best experience I have ever had at a service department! Got my car in two weeks before anyone else could see it and called me the next week with it fixed! Steve is the epitome of what someone with great customer service should emulate! Know where I will get my next vehicle. Drove past three Chevrolet dealerships to get to this one ~ Terry Cullens has my business from now on!

Pissed off

23 de feb. de 2015

my car was cutting off while i was driving so i took it to the service center.i went on GMs website and found it was a common problem for this vehicle.They act like they didnt know what the problem was. Stanley Watkins told me he would charge me 95.00 for a diagnostic test i ended up paying 465.00 for just labor my total bill came to 811.00 for a part that cost 250.00 dollars. If you are a single lady dont go up their to get your car serviced unless you have a male friend that knows about cars.I have talked with six different mechanics and they all said they ripped me off. Dont do business with them they are crooks.

Frances Louise Smith

21 de feb. de 2015

This is my third car from Terry Cullen and all my services have been great.

Brandi Heath

20 de feb. de 2015

The representative at Terry Cullen went out of her way to show exemplary customer service. She did not pressure me and made me feel welcome when I was at the dealership. I enjoyed my buying experience with her and will recommend all my family and friends.

T. Thompson

20 de feb. de 2015

I would highly recommend this dealership, Customer Service is great and they're fast at getting you in and out. They also sent someone to pick me up when my car was ready so I would be able to pick my car up...Workers are excellent! !! I

Sierra Lofton

19 de feb. de 2015

I came into the dealership with no hope of ever getting out of my situation with surprisingly leaving out of there in a brand new car all thanks to Ms. Rochelle doing what she could to make it happen and she did it.

James Rivers

19 de feb. de 2015

The staff is always helpful and even in today's market makes me feel that they understand the value of fair pricing. Stanley is really considerate of my time and senior status.

Sheila Reed

19 de feb. de 2015

I had a great experience, simply because one of your employees took it upon herself to help me when everyone else wouldn't. She took care of me and other customers at the same time while her coworkers sat around not looking too busy. I would like to say a special thank you to that young lady. I believe her name tag said Jennifer, you definitely need more employees like her. Thanks again for the great job

Dorothy Norman

19 de feb. de 2015

very polite and professional I felt welcomed comfortable

William Coplin

18 de feb. de 2015

The service person was very truthful although they could not fix my problem they did not charge me and recommended me to who could fix it, and they did not charge me. Thank you.

Ellis

16 de feb. de 2015

I had a bad experience at this dealership. But the second go around was good. Roshelle treated me like a customer should be treated, she was very professional. I if I ever buy another car from them. I prefer to deal with her.

Mandie Whitner

12 de feb. de 2015

I purchased a 2015 Chevy Camaro! From the time I stepped in the property the staff was effective, efficient and courteous! My sales representative Lisa gets 5 STARS! She went above and beyond my expectations! William was my finance Rep and "He Rocks"!

Lorraine Johnson

11 de feb. de 2015

The issue that I carried my car in was resolved to my satisfaction. My only complaint is that I was told it would take probably less than 30 minutes, unfortunately I was still waiting 1 hr and 45 minutes later. When I asked if there was a problem the service person told me that there was a mix up with the paper work. There was never an apology for the mix up nor keeping me informed. Again, the service that I needed done to my vehicle was ok.

Adrienne Lara

10 de feb. de 2015

I purchased my 2013 Camaro in April 2014. Marcus and William were very helpful. The service department has made sure my oil changes and tire rotations are done quickly.

Paulette &terry Davis

10 de feb. de 2015

Very good and ready when they said it would be when you want good service take your car to terry cullen

Patty Storey

9 de feb. de 2015

Let me start off by saying, I am completely happy with my 2015 Malibu. When I first talked to Lisa Jackson she knew I was only thinking about a new vehicle. She didn't push us or hassle us to push a sale, instead we talked a little, she gave us the opportunity to think. So once we picked out a car we liked we purchased. I have already recommended to a friend or two to seek her out. I couldn't be more pleased.

Diane Holland

4 de feb. de 2015

I really enjoyed dealing with Terry Cullens Chevrolet. They have an awesome team working there. They are very thorough about your car deal and very eager to please and help you find the vehicle you want. I would highly recommend Terry Cullens Chevrolet to all my friends and family. Keep up the amazing job!

Mary Davis

4 de feb. de 2015

The service that I received from Lisa was AWESOME!!!!! And, my grandddaughter is enjoying her new car.Mary Davis

April Brumback

4 de feb. de 2015

The service department gets a 5 star rating. Mr. Steve and Mr. Lee have gone above and beyond to make sure all the machanical needs are repaired correctly in a timely manner. And I've never hand any issues with warranty cover. Being a female, I have never felt like I was 'taken advantage of' when dealing with this dealership. Everyone treats you like family. It's the little things, like the York peppermint patties when you check out at the service desk. It makes me feel like i just visited my aunt. The only reason I gave this dealership a 9 rating is the price of their used cars. A bit out of my comfort zone and it may be because they don't sell junk, who knows. Thanks y'all for great customer service!

June Callaway

3 de feb. de 2015

I was very please with the work done on my HHR. Every one was soooo nice. I will be back for more service. Thanks so much!

Thomas Gillane III

2 de feb. de 2015

Jennifer was a great and informed sales rep. One suggestion, offer two additional ignition keys, not remotes but keys. If I kenw they were so expensive I would have asked for a trade for the Yeti cooler. As a return customer, I was very satisfied.

Tanika Clowers

28 de ene. de 2015

Great and fast service. I was in and out. Never had a bad experience whenever I went in to have my car serviced

JTL

22 de ene. de 2015

Marcus Trapp is an excellent salesman- I wil definitely be buying my next vehicle form him

Marchella Christian

22 de ene. de 2015

Well the service is excellent and I did not wait to long for service.

Valeria Edwards

20 de ene. de 2015

My experience at Terry Cullen was wonderful. Mr. Jeremy Rowe and his staff there was the reason I decided to have my car repaired there instead of another establishment.Mr. Jeremy Rowe went above and beyond what I would have expected from anyone. Mr. Rowe not only trusted me with his personal number and let me ask as many questions as I needed, he called the insurance company and got my car in and fixed sooner than I was told. The insurance company wanted me to wait till after the holidays claiming they would not be able to rent me a car because of the holidays. Jeremy Rowe got my car in that day and there was an Enterprise rep waiting when I got there.The team at Terry Cullen are "well oiled" and they take care of their customers.Oh and they also cleaned my car afterwards!Thank you. Enjoy

Alice Johnson

19 de ene. de 2015

THE SERVICE DEPARTMENT HAS ALWAYS BEEN A PLEASURABLE EXPERIENCE FOR ME.MR.STANLEY WATKINS IS ONE OF THE NICEST INDIVIDUAL I KNOW IN THE SERVICE DEPARTMENT.MS. AJ JOHNSON

S.J.

19 de ene. de 2015

They found the exact vehicle I wanted and got it the same day. They gave me what I wanted for my trade-in and that sealed the deal for me!

Manaani Jefferson

18 de ene. de 2015

I enjoyed my experience very much !! Not painful or long lasting . Avery good crew to work with !! I have recommended to 5 other people for their vehicle purchase.

Martin Reed

16 de ene. de 2015

The buying experience was fairly simple and straight forward. Rochelle, Kevin and Keith were most helpful and I'd say that at this point I feel I have found a new home for my automotive needs.

Cheryl "ChevyFan"

15 de ene. de 2015

I recently purchased a 2014 Chevy Cruz. The customer service was excellent. I went in to purchase a used car and left with a new vehicle. Amazing staff!!! I will purchase from them again and will refer friends and family.

Porsha Hill

14 de ene. de 2015

I didn't have a vehicle and I was in a rental. So I decided to stop in to see if I qualified for a vehicle. Once they started working with me, they took me by the hand and didn't let go until I was in a vehicle. Everyone there was amazing especially the salesperson Jennifer (Jonesboro Ga). I'm grateful for them.

Tina Hartwell

14 de ene. de 2015

Great sales personal. Very knowledgeable about the malibu..

Valerie Cody

10 de ene. de 2015

great experience would recommened..........................,,,,,,,,,,,.............,..,..

Anonymous

8 de ene. de 2015

The people at the dealership were very friendly. Everyone had a smile on their face. My sales lady Rochelle was awesome. She made the deal happen for me. I am loving my new Equinox!!! Thank you Rochelle & Terry Cullen Chevrolet. I'll be back!

Jesse Duggins

8 de ene. de 2015

My experience at Terry Cullen's Chevrolet was an A+ Experience. I Was Received As If I Was A Family Member, Right Away I Felt As If I Knew The Sales Person. Also I Was Well Pleased At The Fact That They Didnt Try To Push A Used Car On Me, Knowing That I Didnt Have Outstanding Credit, However My Wish Was Granted. That Is Indeed The Type Of Customer Service In Which I Seek For! Such Pleasant Attitudes And Also Extended Patiece With Me. Because Of My A+ Satisfactory, I Have Spoken To Three Individuals That Is Seeking To Purchase A Car And I Referred Them To Terry Cullen's Dealership! Thank You!!!

David Fisher

8 de ene. de 2015

I came to the dealership after viewing vehicles on the Internet and checking out their Web page. There was only one vehicle that I was interested in and only one color. Phillip, the sales associate, assured me that they would find me exactly what I wanted. He did! I was thrilled. I didn't want to compromise since I already have two functioning cars and a motorcycle. It was a very pleasant experience! My financing was also wonderful. Couldn't ask for more.

Monica Booth

6 de ene. de 2015

I have been to you Terry Cullen 2 times in the last few months. First my car was in for warranty issues, the provided more with a car to drive and my car was there for a month. The second time it was in for collision damage. They were short staffed but they did an exceptional job. I have no issues. Terry Cullen has been great too me, Thank you Steve and Jeremy you did a great job!

Shaphan Young

6 de ene. de 2015

Employees are very helpful and courteous. The salesman (Keith) was very helpful in getting me a deal I couldn't pass up. I was able to get out of my Tahoe (one I absolutely hated to trade, but needed a truck) and into a brand new Silverado that is awesome.

Linda Anderson

4 de ene. de 2015

the office staff was wonderful. It took approximately seven weeks to complete repairs. Waiting on approval from insurance company and parts. The appraisal manager was awesome. I was given a loaner car while my car was being repaired. My left front quarter panel needs aligning to the hood, but I will contact the body shop on Monday, Jan. 5th,2015

Michele Johnson

29 de dic. de 2014

I filled out my application on-line. Lisa Jackson contacted me almost immediatly. She was very pleasant. When I cme into the dealership I was very ill. Everyone was so professional & considerate. I originally applied for a Cruze although I really wanted the Malibu. Llsa explained everything to me & stuck by my side & made my dream come true. I am know driving a 2015 Malibue! Thank you Lisa Jackson, You're the BESTEST!Kudos to the Terry Cullen team. You guys rock!

Rickey Wilson

28 de dic. de 2014

I am happy with the service and will have all my services done at Terry Cullen.

Sylvester Simmons

26 de dic. de 2014

I was very please how the Service Manager arrange everything from day one unit the time it took for my car to be repaired. Job well done.

Nina Gibbs

26 de dic. de 2014

The service department(Jeff Banker, Lee Powell and Louie) have worked timelessly to rectify to problem with my Tahoe. Thank You and Terry Cullen for all your assistance.

Angela Washington

25 de dic. de 2014

Your staff was very good in customer service. Everybody was good .and my salesman was the best Tyran he made my day by saling my car and my tv i came at a better time

Michael Howell

24 de dic. de 2014

Great customer service! Very nice people. I will definitely keep taking my car back for maintenance

Schullar Robinson

23 de dic. de 2014

I just love the service everytime I bring in my car. Mr. Steve is a gem....he make sure that everything is done and all questions are answered before i leave.

Mrs.Thomas

19 de dic. de 2014

I would recommend this dealership. My buying process was quick and easy

Leslie Baker

17 de dic. de 2014

The service was fast and the mechanic was very nice and professional.

Nina Carter

17 de dic. de 2014

It was late in the afternoon and we were tired and ready to give up and then we went to Terry Cullen and what a relief . My experience was beautiful I would recommend any of my friends or family to go. My sales representative was knowledgeable, professional, and had a very pleasant personality. My salesman made my process flawless. When we went back to the finance department again I was surprised with another great experience professional ,pleasant, just great to be around. Hats off to Terry Cullens for employing such a beautiful staff. e . Psant b men i . a t t eve

C H Manning

15 de dic. de 2014

My experience with this Dealership has been great so far in the Sales Department & in the Service Department.

Marice Scott Manson

15 de dic. de 2014

Although I had to wait at the dealership for 8 hours for my car to be repaired, the customer service was good.

Antonius Black

14 de dic. de 2014

The service was very timely & the staff was welcoming!

Lashunte Avery

13 de dic. de 2014

My car buying experience was excellent!!! Ms. Lisa is the best, she handled everything and made me feel great about buying a car with Terry Cullens

Charlene Baker

12 de dic. de 2014

After my vehicle was involved in a car accident, I immediately took it to Terry Cullen Chevrolet at Southlake for repairs. The Collision Team were great! Everything was explained from how the insurance claims are processed to repairs needed and vehicle rental. I would like to thank Louis and especially Jeremy for helping me get through that difficult time. You're the greatest!

Cindytennis

12 de dic. de 2014

This is my 5 purchase from this dealer. I'm pleased.

Fran Graham

12 de dic. de 2014

I was very nervous over the week-end before I brought my truck in for an oil change. But when I spoke to one of your representatives they assured me It would be okay and to bring my truck in first thing on Monday. I brought my truck in and I am feeling much better. Thank you for being there

Tina Hartwell

9 de dic. de 2014

it was great to get my new car.. Again thanks to your group for getting me financed.

William Cordell Iii

7 de dic. de 2014

From the time we walked on the lot we were treated with respect and the employees cared to our every need/want. They got us in a brand new car and drove it off the lot the same day. They even helped with our payments to satisfy us.

Jonnie Simmon-Johnson

4 de dic. de 2014

I had a problem with the engine of my car as I arrived in GA. Your customer service was outstanding. Evaluating the problem; obtaining a rental for me to minimize my inconvenience; giving daily updates on the progress of the repairs; providing transportation to the financial institution when it was needed; also gave list of potential problems to be resolved in the near future. All the above was done with the utmost respect, courtesy, knowledge and honesty. Yes I would recommend your agency to anyone traveling to GA as well as anyone living in GA.

Lenois Rice

4 de dic. de 2014

The sevice was great!!!!I would recommend Terry Cullen to friends and family members.The staff is so friendly and helpful,not to mention courteous.

Robert Walker

1 de dic. de 2014

The waiting room is spacious and accomodating. Very pleasant staff. "My" Car Salesman, still knows me by name.

Bianca Taylor

21 de nov. de 2014

The service was quick and affordable. The employees were so nice and made me feel comfortable.

Carolyn Bates

19 de nov. de 2014

The entire team at Terry Cullen Southlake made buying my new 2014 Chevy Cruze as painless as possible. They were considerate of my needs, there was no pressure and their customer service should be modeled by dealerships everywhere! Thank you so much, especially to my salesman, Mr. Tydis, who was most helpful in explaining the whole process from start to finish.

Kimberly Thrower

17 de nov. de 2014

It was fast and they did a fanstatic job!! The people was very friendly.

Jeremiah Perdue

16 de nov. de 2014

The process was very efficient. Most of the work was done by phone. I am very satisfied with my purchase.

Keeshavia Williams

12 de nov. de 2014

Jeremy is GREAT and the Customer Service from him was GREAT !

Monica Booth

12 de nov. de 2014

Steve was great at keeping me informed but when my car was bought in they lost my keys and i had pay to replace it! $106

Antrinell Lamar

11 de nov. de 2014

Great place to buy a car everyone should go here ask for Justin Trice great salesmen.

Rosalind Sims

11 de nov. de 2014

The service techs were very friendly and helpful. I really am grateful for the service that I was provided as well as the attentionthat was give to my vehicle.

Hello Tishy

2 de nov. de 2014

I have been a customer and buyer of a 2013 Malibu from Terry Cullen for almost 2 years, each time I visit the facility the staff is friendly. The wait time is not bad for someone who has patience and expects to wait but the wait time us never excessive. I enjoy the free coffee, read a magazine, and before I know it I'm all set with a York mint upon exiting. My car has been running great with no problems since I bought it and I've been going to get my services no other than Terry Cullen. Thanks!

Leslie Venegas

2 de nov. de 2014

Jennifer McDaniel was the sales associate who helped me. She emailed me exactly the car I was looking for. I set up an appointment to see the car and with Jennifer's help was able to purchase the car.

Kenneth Kemple

30 de oct. de 2014

I'm overall satisfied! Staff is super friendly and knowledgable. Service department does great work and finished in less than 30 min.

dewayne cm

25 de oct. de 2014

I had a very pleasant experience with Terry Cullen, I took my car in for repair. vehicle been through a lot and did not want to play games when it came to my repairs.

Branson Wright

23 de oct. de 2014

I have bought several cars from Terry Cullen Chevrolet & I have always been very satisfied with the experience. I definitely will continue purchasing from them in the future whether it is a New Chevrolet or another used brand vehicle. They do a great job allowing you to buy a car from them instead of you feeling like someone is trying to SELL YOU SOMETHING YOU DONT WANT...Go see Tyran Benson! He was my Sales Professional!

Sonya Howard

23 de oct. de 2014

Jeremy Rowe sent me a survey after doing a estimate on my total trucked. Once I completed the survey, he called me ask me about purchasing a new truck with Terry Cullen. He quickly setup an appointment for me to view a new truck and worked very hard to pick-up the light blue Equinox from another location. He is also currently working to help me get luggage rack installed. Jeremy has gone over and beyond standards to ensure my buying experience was easy and painless. I will definitely purchase my next vehicle from Terry Cullen's Chevy dealer.

DC

22 de oct. de 2014

Both Sales and Service were really good. I would recommend them very highly

Ms. Griffin

21 de oct. de 2014

I have had previous vehicles serviced from Terry Cullen Chevrolet and every time, the customer service was excellent! Steve, Lee and the Receptionists were extremely helpful and courteous!

Patrice Hamm

20 de oct. de 2014

Good service! I like mechanics who are honest. I look forward to doing business with you again.

Alice Moody

10 de oct. de 2014

My experience at Terry Cullen Chevrolet was excellent. From the time I picked put the car I saw on line and wanted to actually owning it. The sales person Ms Jackson was very attentive and due to my inexperience in such an automated car her assistance was really appreciated.Due to my income i was really surprised i got the car that i really wanted, I know they worked hard to convince a loan company to give me a chance at owning such a luxury car. I still cannot believe I own such a nice looking and good car!

Reggie Sr

10 de oct. de 2014

It took a while for my car to be service due to the sheer numbers of cars that needed to be service. At first I did not know what to think but upon asking the other patrons I found out that this particular dealership was really good at repairs. Many of the patrons were from various parts of the surrounding cities and wanted to have their vehicle serviced here. The dealership did not have enough mechanics to get the vehicles out in quickly manner. The manager and service tech kept me inform the entire process and apologized for the wait. The actual service of the dealership was great and the price was great as well. Overall my experience was good.

David Delong

7 de oct. de 2014

Job was done earlier than promised.. Well done, works great.

Rose C. Blake

6 de oct. de 2014

I came in on Friday 10/03/14, for an oil change on my 2003 Chevrolet Trail Blazer. I had spoken previous to Mr. Scott Garrett concerning some additional work I needed on my truck, but it was after 3:00 pm and I knew they would be closing soon so I was able to get the oil changed and schedule the other services for a later date. While getting my oil change he came into the waiting room and showed me a filter that was on my truck that he highly recommanded me to change it and he showed me the oil and dirt all coated on the filter, and he quoted me the price for a new filter and I gave him the okay to install a new one. I was completed please at the service I received and I would highly recommand my family and friends to Terry Cullen Chevrolet at the Southlake location.

Tiara Sanders

6 de oct. de 2014

GREAT CUSTOMER SERVICE. Jennifer M. and William worked hard until the deal was done. Will be recommending Terry Cullen Chevorlet to everyoneeveryone.

Taktah Everet

2 de oct. de 2014

I went in for a oil change on my 2013 malibu an kevin johnson walked up to me n wanted to show me an upgrade from my car and i left the same day with my 2014 malibu i am very happy

Taalliau Kindell

2 de oct. de 2014

It was more than I expected. They provided a courtesy van to take me back to work and to pick me up in a timely manner. When I returned my car was ready as promised. Steve was great about the process and procedure.

Shawn Wheeler

29 de sep. de 2014

04 duramax diagnosis took 5 days, repair took 4days, New injectors installed, prices were too high. Truck running very well, good job on work. Didn't offer me a loaner vehicle, I spent 3819.00 . Any other dealership would have loaned a vehicle. Not happy about that.

Carlton Ponder

25 de sep. de 2014

Steve was especially helpful in understanding my circumstances of needing my silverado serviced. After initially stating it would more than likely take at least until the next day until he could even get my truck checked out, yet he was able to accomplish it within a 2 hour time frame. This was very surprising to me and the repair was completed on the next day all in a very timely manner.It has been a great experience since changing over to Terry Cullen.

Heriberta Muniz

24 de sep. de 2014

Staff very kind and ready to serve. I was shuttle to my job location immediately. Car was deliver right after service was done for my convenience. Excellent service. Thanks

Kenita Dimock

24 de sep. de 2014

The staff was very helpful, had a very positive attitude, and Mr. Scott was very friendly and maintained a professional stamina, keep up the good work.Thank You

Sharon Gaston

19 de sep. de 2014

great customer service and fast service thank you for your great service

Rachel Lucas

17 de sep. de 2014

very nice and good service. And I got my car back in a timely manner, very pleased.

Kaesean Joseph

17 de sep. de 2014

Justin Trice is awesome. He is very patient, helpful, and attentive. He made sure that I was comfortable with my new vehicle purchase experience.

Jim D

17 de sep. de 2014

I brought my truck on Tuesday September 11th when the key would turn in the ignition trouble. They told me it would take 2 weeks. Scott got approval for me to rent a car and was pleasantly surprised with a call the next day the truck was fixed. They exceeded my expectations in service. I'll be going back if I need service.

Mary Ann Coward

16 de sep. de 2014

The staff was very friendly and delivered the truck quickly.

K., A., and A. Joseph

16 de sep. de 2014

Justin Trice is awesome. He is very kind and full of patience . Justin knows my boys and me by name because he is very attentive. We kept coming to see cars until we found exactly what we wanted. Justin helped us find exactly what we wanted and put us in the vehicle with the best incentives! We are so happy with our brand new 2014 Chevy Camaro. Thank you Justin for your time and patience! You are an awesome salesman!

Gloria Maroni

16 de sep. de 2014

Always a pleasant experience,waiting area always clean and comfortable. thank you

Charles Harris

16 de sep. de 2014

Real quick service. In and out within 30 minutes. What else can I say. The price is right or something.

bas

12 de sep. de 2014

Very fast and efficient. Friendly, nice waiting room. Had oil change and fluids checked for my first certified service check and everything went smoothly. Was in and out in about 35 minutes.

R. Dean

11 de sep. de 2014

I called Justin Trice on a Saturday morning and told him what I was looking for. By lunch time he called me back and had my truck and already approved for 0 percent financing. I picked the truck up on Monday morning. This was without a doubt the best experience I have had buying a new truck! The people at Terry Cullins really go out of their way for the customer.

SMartin

4 de sep. de 2014

I went in just looking at a 2014 Carmaro, but drove out with a brand new car. I couldn't believe it. I am going a my friends and family about Terry Cullen.

Oldbrowncoat

3 de sep. de 2014

I hate trading cars, always have, same song and dance every time. I always feel like I'm trying my best not to get screwed by someone trying their hardest to screw me. Not this way at Terry Cullen Chevrolet. I drove an hour and a half to trade here, was dreading it in the worst way. I was greeted by Jeff. He was awesome and informative, not pushy at all, no high pressure here. I told them what I wanted for my trade and what I would give for their vehicle. I told them basically how much I wanted to finance not where I wanted my payment to be. Actually they didn't even ask about my payment, which is what most dealers do. They figure what you can afford and charge you whatever and stretch the payment out to meet your number. Not Jeff, not at Terry Cullen, they were straight up and I knew all aspects of my deal before I made it. Check them out , you won't regret it.

Reginald Williams Sr

1 de sep. de 2014

Terry Cullen recently did some work on my impala while I am overseas. The mechanic I dealt with was very knowledgeable and did not try to make work to be done on my car. The work was completed in a timely fashion and the quality of the work that was done on my car is great. The manager and customer service rep there was courteous and answered all my questions. Everyone I came into contact with were very professional and they even gave me a military discount.

"White Lightning"

8 de ago. de 2014

I have had my 2013 Chevy Malibu for 15 months...I am 69 years old and have purchased a dozen vehicles in my lifetime...Terry Cullen Southlake was the easiest, stress free purchase yet...I have brought my car back fo every scheduled service and am always pleased at the quality of personnel and service I find...even when I had an unscheduled service and had to leave my car overnight, Terry Cullen provided transportation to my house and back the next day...I do not think you could find a better Chevy dealership in Georgia... I love my Malibu, which I have named "White Lightning"....it exceeds my expectations...I am getting over 29 mpg around town....34-36 mpg when I go on trips....

CoachSY

30 de jul. de 2014

They treat you with respect and make you feel you are their number one priority.

Randall Gibson

23 de jul. de 2014

I love Terry Cullen I bought my cruze from their and it's amazing. The employees were very nice and helpful. Keith and Greg were great they made me very happy. I would come and buy many more cats from Terry Cullen. I'm coming bak to get an impala.. Thanks Terry Cullen

Vance

17 de jul. de 2014

I can honestly say that Terry Cullen Chevrolet really stepped up and made it worth my while when I chose to visit their dealership. I'm proud to say this is one of the best experiences that i have encountered with purchasing a new vehicle. Your employees showed that they really do care about their customers. I would definitely recommend Terry Cullen Chevrolet to any of my family and friends. I would like to commend my salesman Mr. Marcus Trapp and Finance Manager Mr. William Borrelli for their professionalism and outstanding customer service. Very Satisfied customer Vance Bryant

JMonroe

10 de jul. de 2014

My salesman and the entire team (manager and finance rep) did a very good job with getting me the vehicle I wanted at the right price. They were all upfront with me from the very first interaction I had with any of them.

Edwin Cole

9 de jul. de 2014

I was very satisfied with buying my new Malibu 2014. They helped me through everything, even when I got home. They provided all the information I needed over the phone. I wasnt able to get the car I wanted at first but they still helped me with providing a car I was very satisfied with.

Vanessa

7 de jul. de 2014

This was my first time bringing a vehicle to Terry Cullen. The young man that assisted me was very polite and courteous. The service I received was above par. If needed again, I will choose Terry Cullen again.

JohnsonJ

2 de jul. de 2014

Cant beat the deal i got at any other Chevy Dealer.. or the customer Service.

Jetmek

1 de jul. de 2014

Very friendly staff and nice selection of trucks. I would recommend Terry Cullen Chevrolet to anyone in the market for a new vehicle.

Jeffery C McLaughlin

30 de jun. de 2014

The Dealer will work with you on to be sure that you get the car that you want. The Service Department will be sure that if you have any question on the service of the car. They will go over everything about your service contract on your vehicle.

KISHA

25 de jun. de 2014

TERRY CULLEN HAS BEEN NOTHING BUT GOOD TO ME. FROM THE PURCHASE OF MY NEW VEHICLE DOWN TO THE EXCELLENT SERVICE (IN & OUT) I LOVE THEIR CUSTOMER SERVICE AND WOULD NOT TRADE PURCHASING A CAR FROM THEM FOR ANYTHING IN THE WORLD.. #TEAMTERRYCULLEN

Johnny Rock

25 de jun. de 2014

The service personel is very friendly and will let you know of any cost before they do the repairs. The wait was pretty long for an oil change but besides that the service was great.

W Barkley

25 de jun. de 2014

Great service! all my questions were answered, would recommend to others.

Terry Cullen Fan

24 de jun. de 2014

My experience at Terry Cullen Chevrolet is always pleasant! The service representatives respond to your request promptly from the moment you drive up. My questions were answered clearly so that I understood everything. The time frame given to have my car service completed was very accurate. I will always recommend Terry Cullen to anyone wanting or needing to purchase a vehicle.

Iziahred6

23 de jun. de 2014

Every time I come in with any of my cars they take real good care of me from the service department to sales including Mr. Cullen himself good work guys keep up the good work.

unsatisfiedcust8909

2 de jun. de 2014

Unprofessional service with Mr keith baker bogus sales with Mr Johnny Linder, i got swindled here at this dealership and realized they are only concerned with getting their numbers up in any way possible!

Lisa Head-Walker

30 de may. de 2014

I like Terry Cullen Chevy because of the facility and the customer service. The staff overall are very friendly. The customers and the staff share a space for coffee and pleasant conversation is the norm. I was concerned about the quality of repair regarding my car. I took it in because it was running hot and the fan continued to come on. I was told it was repaired but I had to take it back and leave it because an error was made in the repair process. Finally, I will end on a positive note because although an error was made in the repair process, they did in fact diagnose the true problem, supplied me with a rental from Enterprise with all expenses paid. I appreciate their dedication to customer satisfaction. One last positive comment: I purchased my car from Steve Rayman and Terry Cullen agreed to accept the coupons I receive from Steve Rayman. I thought that was very courteous of the service manager.

Msdst

22 de may. de 2014

The staff is friendly and knowledgeable. I searched online for a fully loaded Cruze LTZ and Terry Cullen is the only dealership to responded with two matches, others tried to sell other vehicles. Terry Cullen actually matched my preferences with additional features.

J Conklin

20 de may. de 2014

talked to very rude by service person in the service department, I was called and told my vehicle was ready, but got up there and it was completely not ready, not happy with service department

Lenois Rice

6 de may. de 2014

My buying experience with Terry Cullen was an excellent one.The salesman were courteous and respectful.There was no pressure applied during the entirety of the process.The facility is very state of the art and very relaxing.My overall experience was truly,5STAR!!!!

Ronald Keasler

6 de may. de 2014

I HAD MY TRUCK SERVICED AT TERRY CULLENS. TRACIE IN THE SERVICE DEPT WAS MOST HELPFUL AS ALWAYS AND WE WERE IN AND OUT FAST. HE ALWAYS IS VERY NICE AND ADDRESSES ANY CONCERNS WE HAVE.

Oscar Stewart

4 de may. de 2014

I needed service on my 2008 Equinox due to the engine light coming on. Tracy Rice listened to my problems with the engine being hard to start when you first tried to start it in the morning. Tracy gave me excellent service. He informed me when they discovered the problems and that a part would need to be ordered. The part was ordered and install. Tracy called me when the repairs were completed. The repairs were done correctly the first time. I have had no problems since the repairs, Thanks Terry Cullen for the excellent service.

FAYE F.

30 de abr. de 2014

I was greeted promptly. I had a coupon for an oil change. The work was done in a timely manner. The guy even checked the treading on the tires. The facility is clean and spacious. I read the paper while I waited. It did not take long at all. Thanks will go there again, even if I don't have a coupon. FAYE

"Chakeia26"

26 de abr. de 2014

Very pleased with my experience at Terry Cullen's of Southlake. The sales member Jennifer was VERY helpful. She took care of everything for me and made my first car buying experience a very stress free one! I would definitely recommend all my friends and family to Terry Cullen's!!!

B.A.

22 de abr. de 2014

I just purchased a 2014 Equinox at the beginning of April. My salesman, Dan Graham was extremely helpful and nice. I didn't feel any pressure to buy. He showed me all of the functions of the vehicle including the On Star and even set my phone up to the Bluetooth capability for me. He informed me of all the warranties and features that came with the car. My experience with Dan was a great experience. The experience with the finance department was a little different. Although they were nice enough they rushed through the entire loan process just to get a signature without explaining much. I ended up going through my insurance company State Farm to finance and found out that with them I could get the GAP insurance free. Terry Cullen finance department was going to charge me 800.00 for the same product if I had gone with their loan company.

Y. Flanigan

17 de abr. de 2014

Had a coupon for an oil change. Greeted promptly, offered coffee, and car was taken back within minutes. Service was done in a timely manner, while I waited in the clean guest room. I will return again even if there is no coupon. Thanks

Chris

14 de abr. de 2014

My buying experience was great, I was helped by Marcus Trapp. He was a great sales person, hands down. Ii bought my 14 camaro from him and he made it fast and quick. I recommend him to everybody. Overall I give this dealership a 5-star !!!!!!

Betty Ann Smallwood

10 de abr. de 2014

Just bought a 2014 Equinox. Our salesman Dan Graham was wonderful. Never felt any pressure to buy, knew all of the functions and extras on the vehicle. Was extremely helpful with any questions we had. Helped us in all aspects from the time we walked on the lot, through the financing process and the waiting all the way through walking out to get into our new vehicle. Was a very pleasant experience and everyone at this location was very friendly. Would recommend using Terry Cullen Chevrolet for anyone in the market. And ask for Dan Graham!!

Angela

25 de mar. de 2014

Ms. Jennifer was a Great Salesperson... Also, Mr. Cullen is very visible in his dealership!! OVERALL GREAT LOOK!!

Bill in Jonesboro

16 de mar. de 2014

I have been a Terry Cullen customer for several years. I brought my Blazer to the service department when a franchise garage had no idea what they were doing to repair a problem although they kept trying. Out of desperation I violated my consumer senses and took the car to the dealership. That was a smart move!!! Terry Cullen fixed the problem then billed the garage for their work! They paid! Since then I have gone nowhere else. I bought my Equinox here because of the service department. They are always up front with me. I trust them. Never have I felt they are padding their work for a bigger return. On a couple major repairs they have worked with me to get the price as low as possible. My service writer is a true pro... Tracy Rice. If Tracy says it, I believe it.

James Ballard

27 de feb. de 2014

The Terry Cullen experience is truly a marvel! I bought my truck there 7 years ago and Stanley Watkins has been my service manager throughout this time. He and the rest of the Service Department Team has always shown exceptional customer service and ensures that the repair or service will be be done right and on time. The facility is always sparkling clean and comfortable. The Terry Cullen Team is always friendly, courteous, and knowledgeable about the products they sell and service. During my numerous visits to this facility I've never witnessed nothing but the best quality of service and concern. So for me it's simple..."Buy Here.., Service Here,..and Stay Here". Also, if you can't wait while your repair or service is in progress; then the shuttle service is anxiously awaiting to take you on to your destination and pick you later. Another great perk! Exceptional work Terry Cullen Team !!!

Anthony Wells

19 de feb. de 2014

I was very impressed with team at Terry Cullen they were very knowledgeable professional about the car I wanted buy they did everything they could to get me in the car with no pressure to buy they let me buy my car rather than sell me a car THANK YOU. And I want to give a very special THANKS to Justin Trice My Sales Rep For making car buying my choice he did a fantastic job I'll refering everybody to him when it comes to selling cars he's the man Great job Justin

Maxine

17 de feb. de 2014

Surprisingly, it is always a wonderful experience to be serviced by Terry Cullen Chevrolet. No one wants problems with their autos. However, I have always received fantastic service whenever I have visited Terry Cullen Chevrolet. Scott Wallace is so professional and helpful in explaining services needed for my auto and providing me with fair prices and excellent products. The Service Manager is a great professional also. He is willing to listen carefully to customers descriptions of auto problems and if necessary will examine your auto without a charge. How many dealers or service departments will do that? Not many. When I decide to purchase a new automobile, Terry Cullen Southlake will be my only dealer of choice. If I have any future concerns or needs for my 2007 Cobalt, Scott Wallace will be the man to call. By the way, my 2007 Chevrolet Cobalt is a testimony to the great autos built by General Motors Corporation. Love Terry Cullen Chevrolet... Maxine Hampton, GA

strotter

5 de feb. de 2014

I had a great experience with Terry Cullen Chevrolet!!!! They handled everything after I told them what I want and gave them my info. All I did was test drive the car and sign the papers. I didn't havr the best credit and they were still able to put me in the truck I wanted. I couldnt be happier. I'm sending three of my friends to them.

kmidd

30 de ene. de 2014

Corey was great...we were up front on what we wanted and how much we wanted to spend. There was no pressure. My only recommendation would be to switch cable/internet company because I had to come back on Monday to get my tags because their internet was down.

William Newberry

30 de ene. de 2014

Very satisfied, Mr. Jackson was very helpful and professional. Thanks again.

David C

27 de ene. de 2014

I purchased a new 2006 Chevy HHR from Terry Cullen and I have had almost all of my service done at this dealership for 7 years. My service advisor is Tracy Rice. He has always made extra effort to insure that I get excellent service and he has always worked hard to resolve any concerns or questions that may have had. I have recommended the dealership to friends and family because of the trust that I have in the Service Department to do an excellent job at a fair price. I have not been disappointed! I have also used the Body Shop for the HHR and other cars recently and they have also been excellent in both customer service and the quality of the repairs. I would not hesitate to purchase another car from Terry Cullen.

Billy & Karen "Excellence in Service"

17 de ene. de 2014

The best - Jeff is the best Service Manager I have ever worked with. First of all, he is a professional, highly knowledgeable, respectful, courteous and very caring. Just by talking with him, you can tell he thoroughly loves his job and taking care of vehicles. By far, the most honest / trustworthy service manager I know. As an adviser for your vehicle services / maintenance needs, he is the best. Jeff does not miss a trick when it comes to care of your vehicles. Jeff service's all of my cars and truck. From listening and following Jeff's services / maintenance guidance and recommendations, all my vehicles run like new with no engine problems. One of my vehicles is 24 years and 3 months old. We need more service manager's like Jeff on your staff. He is timely, responsible, easy to work with and totally competent. Thanks for having Jeff as one of your employee's.

Keith-14Malibu

17 de ene. de 2014

Had a great buying experience at Terry Cullen. My salesman {Marcus Trapp} was very interested in helping me and made me feel comfortable in a "non pressured atmosphere". Every single car that I was interested in looking at Marcus not only went and got the keys for it but ran to the office and back witch made me feel like he loved doing what he was doing and did what he felt he had to do to earn my business. Marcus had a great deal of knowledge on the new and used vehicles at Terry Cullen and made me feel like a valued customer. Due to my great experience at Terry Cullen I will be a repeat customer in the future and will recommend Terry Cullen to my friends and family.

Bill

16 de ene. de 2014

I have been a customer for 7 or 8 years. I was made a believer through their service department. I had a very bad experience at an independent tire/repair shop. When it became apparent they couldn't fix my Blazer I took it to Terry Cullen. They not only immediately found and corrected the problem but they called the shop that had caused the problem and got them to pay the bill! That was all it took. I have taken my cars to no one else. My wife drives another GM product and I bring it to Terry Cullen for service. My adviser is Tracy Rice... honest, straight forward, professional, customer focused... he knows cars! But I think I can say all the advisers fit the same mold... Jeff, Stanley, Scott... And the mechanics are tops. The work is always done correctly the first time. I bought a car here because of the service department. Nuff said. This is my dealer!

J Britt

21 de nov. de 2013

We are stuck on Terry Cullen Southlake Chevrolet. We purchase our vehicles from them and we service our vehicles with them. Tracy Rice in the service department is the best. We see him for our regular maintenance on our vehicles and he takes great care of us. The service is so great that even after the warranties expire we continue to take our vehicles to Terry Cullen Southlake Chevrolet. Tracy is like family. Just purchased another vehicle and John Cullen and Darryl Jackson rock! They took care of everything. No muss no fuss, you tell them what you are looking for and what you need and they make it happen. You need to check out Terry Cullen Southlake Chevrolet!

Sweet P

16 de nov. de 2013

I purchased my 2013 Chevy Malibu back in January of this year(2013). Greg Williams was a WONDERFUL sales associate. He was understanding and listened to my needs and what I wanted. The Finance Manager Keith Baker was also wonderful. I didn't get haggled or hassled; they were up front and honest about everything. I was able to drive off the lot in my new car that same night; Greg even stayed over a little while to help me get my OnStar account set up. And each service visit is a GREAT experience. The service team are ALWAYS willing and eager to serve the customers from something as small as putting air in the tires to changing the oil. I ALWAYS get friendly service with a smile. It good to know GREAT Customer Service still exists.

Mary

7 de nov. de 2013

We just bought a 2013 Chevy Malibu. Daryl Jackson our salesman was the greatest. We wasn't sure what we wanted. Daryl suggested the 2013 Malibu and I am glad he did. The whole process went great. I suggest if you are looking for a new Chevrolet go the Terry Cullen and ask for Daryl.

Michael Boone

6 de nov. de 2013

I had a trouble light on my 2010 Chevy Equinox that did not appear to impact operation except for a slight rattle sound from the engine. I took it to an independent repair shop with a good reputation. They ran a diagnostic, read the codes, did some flushing and cleaning and changed the oil. Told me it would take some time to "desludge"(???). I was over $100 poorer and, the light was back in 3 days. They reset it. This happened 3 more times. I decided to take the car to a service facility that knew what they were doing. I found one first try. It took no time at all for the Terry Cullen service department to find a failing part covered by a "if this breaks" type recall. Something the independent service facility would still be looking for at my expense. I took advantage for some other optional maintenance while part of the vehicle was already disassembled, saving on future labor cost. Unless your problem is obvious, like the tailpipe falls off or something, there is no sense in paying someone who lacks hands-on expertise with your make/model and without manufacturer backing, to figure out what's wrong. These guys are polite, knowledgeable, and very up front. There is a big difference in paying to have your car worked on and having it repaired. Terry Cullen has a repair shop.

LaBretta Lanier-Gholston aka Ms. Sign and Drive

6 de nov. de 2013

I've always heard the slogan "Just Hand Us Your Keys and We Will Hand You Our" or "Just Sign and Drive" but I'd never experienced that in the car buying process until I purchased my 2013 Chevy Malibu. I submited my application a little before midnight on a Thursday, chose a couple of cars I was interested in, made an appointment for 5p on Friday, on the way to my appointment I got a call from Mr. Shockley stating my deal was done. I drove on to the lot at 4:45pm and was on my way home in my new Chevy by 7:30pm....I LOVE IT!!!! Thank you Myreon Shockley and Terry Cullins Chevrolet!!!

James R Stockley Sr

18 de oct. de 2013

On Oct 9 2013 I traded my 2007 Chevy Tahoe LS in for a 2013 Chevy Tahoe LS. My salesman Mr. Daniel Crane was of great assistance to me on selecting my vehicle. Also Mr. Keith Baker "Business Manager" was great getting my financing and paperwork together. I would recommend the entire Terry Cullen Chevrolet team to anyone needing a vehicle.

omarikim

11 de oct. de 2013

First I scheduled an appointment the day before. I went here for a simple key cut, programming, and a oil change deal that they had going on today. I called to verify the price of a key cut and programming and they told me that it would be around $60 total. My boyfriend called and they told him the same thing, when I got there the guy acted like they couldnt do the service. So he went to the back to talk to some people and came out telling me that it would basically be $200 for the service, in the meantime he was being impolite, he kept cutting me off when I spoke to him, and wouldnt listen to anything I had to say.

A. Sligh

2 de oct. de 2013

In January of this year I bought a 2012 Malibu from Terry Cullen. Last week I carried the car in for routine maintenance for the first time. This was my first experience with the Service Department and being a woman I was a little nervous and out of my element. I was greeted immediately by Mr. Rice (I believe was his name), who showed me to the waiting area to wait for my car. When he returned to let me know my car was ready he explained to me what had been done and thanked me for bringing my car in. This turned out to be a pleasant experience and one that I won't be so nervous about again.

HappyInMorrow

12 de sep. de 2013

We were researching and comparing several small SUV's on the internet and went to the Terry Cullen Dealership to test drive a Chevy Equinox. We really had no intention to purchase that day, since we believed we needed to clear up a few items on our credit report before buying. However, a Salesman, Myreon Shockley, came out to greet us as we were exiting our car. He listened to our request and took us on a test drive, asking questions and chatting as we went. When we returned to the dealership, he stated that people often "think" things are worse than they actually are; and that it would only take a few minutes to "check and see" if we really did need to clear up those items. We agreed...and to make a long story short, we were given an offer and after a few adjustments we were taken to see the Finance Manager, Keith Baker, to complete the final paperwork. A few hours after walking in, we walked out with a new vehicle! The entire experience was soooooo much easier than we ever imagined. Great dealership, even better people to do business with! I would do it again in an instant and highly recommend them to my family and friends. Happy in Morrow!

James C

7 de sep. de 2013

I've bought two vehicles from Terry Cullen Chevrolet over the past three years and had service done there also. On every occasion I've had a great experience. Salesman Jazz and service advisor Scott are both great. John Cullen went overboard on my last vehicle purchase to make sure I had the truck I wanted at a great price. Highly recommended.

darcy2013

5 de ago. de 2013

I am so happy that I chose Terry Cullen Southlake to purchase my 2013 Camaro. I had been researching the car for a month and was considering another dealership. Late one night I finally submitted my information to Terry Cullen after looking at their inventory. I received a phone call from Dan around 9:00 A.M. the next morning greeting me and asking me "When do you want to come pick up your new Camaro?"I explained to him my situation and what I wanted. Dan asked me to submit a credit application and he would take a look and get back with me with an answer. Within an hour or so Dan called me back and said to me "What did I tell you when I called you earlier?" "Come pick up your new Camaro." I was sooooo excited. We set up a 4:00 P.M. to close the deal. Upon my arrival, Dan greeted my family and me promptly and warmly. He explained that my application was in financing. In the mean time, he offered us water and showed where there restrooms and vending machines were. Shortly thereafter, he asked me about my color preferences and it was available(metallic blue)! He showed me my price and monthly payment range. I accepted the terms and we then took a test drive as he explained all the features of the car. Once I agreed that was the one I wanted, he processed the application and gathered documents from me. I was then introduce to the Loan Manager and we reviewed the price and payments, in which I agreed. Following Dan introduced me to the team that would be cleaning up my new ride. In the meantime, Dan remained with me and family and conversed with us making sure we were comfortable and to assure me that the process will be finished shortly. I was so impress with his friendliness and the short amount of time it took go through the whole process once I got their. We were in and out within 2 hours. All my other car buying experiences took all day...this is my fifth car buying experience. I mentioned that to him and thanked him for making it a quick process. The financing experience was very smooth, non-intimidating, and friendly. Kevin, I believe, patiently and thoroughly explained my terms and warranties while allowing me to ask clarifying questions. Once completed, Dan congratulated and escorted me to my 2013 Camaro. We then set up my On-Star. He asked if I had anymore questions, thanked me for my business, informed me that he would check on me in a few days but call if I had question and sent me on my way with a BIG SMILE!!!!!!!!! I am so happy that Dan and Terry Cullen heard my concerns, needs and wants and exceeded my expectations. I would definitely recommend Dan/Terry Cullen Dealership to others. I hope to go back for my convertible in the years to come. Dan already knows that's my next goal! Terry Cullen you have an excellent Internet salesman in Dan Gotch on your team.Sincerely,Tiffany M. Sims4049510200

mrchenoweth

10 de abr. de 2013

Ive bought two Camaro's and a Sonic in 24 months, John Cullen, Johnny Linder and Keith Baker always get the deal done right. I tried those big dealers 50 miles north, it isn't neccessary, John can get it done right here. You need a special color, special options John will track that down for you. My service experience for routine stuff has always been top notch, in early on Saturday's out quick. Service Manager Lee always calls to check on me. I cant say enough good things, I love this place!

mrchenoweth

9 de abr. de 2013

I have bought three vehicles int he last 24 months, two Camaro's and a Sonic. Each time I was treated like a king and given a great deal. Sure I searched dealers as far away as Buford, but why travel, this local dealer has it all and beat the BIG GUYS pricing. I have delt with service many weekends for routine stuff and I was always in and out quick. In addition Lee followed up on every visit to ensure everything went well.You just cant beat having a friend for a dealer right close to home.

barryjerald

10 de feb. de 2013

I would like to really point out the work of Keith Baker and my sales woman Sheri Lynn Key. I went in just to see if it was possible to trade in my 2009 Toyota Corolla for a new Equinox. Sheri greeted me very politely was more than professional. We searched out the inventory and she was very knowledgeable on the vehicles on the lot. Every question I had, she had very straight forward and to the point answer. My credit wasn't the best but I wanted to "THANK" the finance department for not giving up and after some time, we finally got a lender to finance me and take in my trade. This staff is a true 5 stars in my book. I would recommend anyone I know who is in the market for a new vehicle to try out Terry Cullen Chevorlet. Their staff is true asset to the company. All in all at the end of the day, I got the vehicle I wanted and I am more than pleased with the service I received.

mikeandben

7 de feb. de 2013

Last month, our truck, was stolen by person(s) unknown and the vehicle was wrecked and abandoned in Atlanta. The insurance company towed it immediately to Terry Cullen and after the parts were ordered, the truck was fixed in record time. We appreciate the courteous and timely service. I thank Mr. Hudson and his supporting cast. Thank you Terry Cullen Southlake Chevrolet.

Eric898

9 de ene. de 2013

I bought a new Suburban from Terry Cullen Chevrolet. Everybody was friendly, helpfull and I got the lowest price compared to 3 other dealers. The dealership is without a doubt the best I've ever worked with

vanwhite

6 de ene. de 2013

Our experiencing with Terry Cullen was great. We were looking for a new van and the experts at terry Cullen made the process painless, I will definitely refer family and friends.

Family Cars TC

17 de nov. de 2012

Every time I go to Terry Cullen's I had a great experience . From the time I brought my Equniox to the few problems that I have had Verionca the sales person to Steve the service person I was greeted with great smiles every time , Steve took the time to explain what was wrong with my car and what they did to fix the problem. I recommend them every chance I get thanks Terry Cullens for a great staff.

baj1904

20 de oct. de 2012

Good price.Friendly staff. Jeffery Philips and William from finance very helpful. Feel i got a great deal. And very satisfied with my 10 malibu.

"author"

19 de oct. de 2012

I was so overwhelmed by the service I received at Terry Cullen's service department, I wanted to pass it along.

Dan Brue

18 de oct. de 2012

I just bought my second Chevy Cruze from Terry Cullen in the past two years. While Terry Cullen isn't the closest Chevrolet dealership to me (they are over an hour away), I have found it is worth the drive. On both occassions, the Internet sale team was extremely helpful. They had the car ready, in front of the dealership, when I arrived. On both occassions, I was able to purchase a new vehicle with no hassles and drive away in my new car in under an hour.

Juliann

18 de oct. de 2012

I so enjoy bringing my car to Terry Cullen because I know that Jeff Banker in Services is going to meet me and provide great customer service. He treats me with great respect and that tells me the car will get the same respect. (Jeff's coworkers in the service department also greet me when I bring the car in for service. (They make me laugh) I feel like I am meeting with friends when I arrive with my car. I take great pride in ownership of this particular car and I feel that Jeff takes the same pride in keeping it in great shape. We have a partnership in the ownership of my car. During my last car visit he surprised me with a wash, and the team behind Jeff is to be thanked also. The car looked magnificent. I decided that maybe I should stop hand washing and let Terry Cullen clean up the car for me. I was happy to drive down the highway in my baby with that "showroom look". Thanks Jeff for the surprise spit shine I got, to include tires and car. Thanks to all who greet me in Services, and Floor Rep's. Great customer service.

Mike T

17 de oct. de 2012

I have been using Terry Cullen for the last 16 plus years. And I have NEVER had an unpleasant experience. The truck is always ready when promised and repairs never have had to have a return. Tracey Rice, my service advisor for at least the last 10 yrs. has been excellent. You feel treated like a friend rather than an unknown customer. I plan on staying with Terry and his group for a long time.Couldn't be more pleased with the service.....unless it was free of course !!

Delante Quarterman

17 de oct. de 2012

A all the way, great buying experience. I'm so Satisfied with my 2013 Camaro from Terry Cullen Southlake Chevrolet.

Sterling W.

17 de oct. de 2012

A lot of people recommend staying away from a dealership in regards to service, but I decided to go against the grain and drop my vehicle off here. Took my car here for an emissions issue and full diagnostic. Was greeted by a friendly service staff and prompt service. My service representative Steve was extremely honest and professional. After the diagnostics, which was done in a extremely timely matter, Steve advised me of the work needed on my vehicle as well as the parts required and remained that way throughout the entire process! Even when I returned the next day with the wrong part! I'm not sure about the buying process, but if the sales department is just as honest as the service department, I would definitely recommend buy from them.

mommy2011

24 de sep. de 2012

This was the WORST experience ever. I will never recommend anyone to this horrible place. If I could return this car them w/o being penalized I would. Very diappointed in the quality of service I have received since I purchased my car.

Foxy58

9 de jun. de 2012

I had a very good experience. The salespeople were very helpful and answered all of my questions. I would recommend them to everyone I know.

JasonW!

30 de may. de 2012

Billy Rogers, the sales manager, did exactly what he said he would do. He found the exact car I wanted at a great price. There were no last second surprises from the finance department either. This is by far the best experience I have ever had buying a car.

gdenmark

15 de may. de 2012

They were determined to find the car I wanted and find the price to fit my budget. The staff was very friendly, non confrontational as some places can be when it takes a little longer to work things out. I would definitely recommend them to my friends and family.

Alli1179

11 de may. de 2012

Everyone at the dealership was very friendly and very helpful. Our salesman, William Borrelli, was very knowledgeable and went above and beyond when it came to helping us find the vehicle we were looking for. I would definitely recommend this dealership and do plan to buy from it again.

mwmc911

2 de may. de 2012

I found my car from out of town and drove from Knoxville TN to get it. I Loved the dealership and all the people their. They helped me get into the car i wanted at the price i could afford.(Bottom Line) It was worth the drive. So i would recommend them to all my friends. If your reading this and they have the car you want, i would recommend them to you too.

sarge

22 de mar. de 2012

I really enjoyed the folks at Terry Cullens, evan though they where-in the middle of complete rebuilding and reconstruction of the Dealership; The Salesman and the Finance Man made sure I got the best Deal and Service available. I know everyone says that; But if you seen the tumoil the place was in and how the Managers worked around it , you would understand; Thanks again folks. I am enjoying My 2011 Silverado just like new with 9000 miles on it. GFyler,Columbus Geoorgia. P.S. I hope you enjoy how sharp your dealership looks now.

jeffjj

27 de ene. de 2012

I'm giving this rating to Steve in the Service Department for outstanding customer service solving a long distance problem. My daughter Jennifer works in Stockbridge Ga. and I'm her father and live in Palm Coast Florida. I had just returned home to Florida after spending a week with Jennifer to find and purchase a new car. She had an expensive Toyota Sequoia that she purchased at Car Max and although it was a good vehicle it was very expensive to maintain and the payments,insurance and gas was more than her budget could handle.She ended up trading the Sequoia and purchasing a 2009 Chevy Malibu. The next day she called me at home very upset because she had a check engine light came on and her gas gauge was not working and asked for my help. I called the Terry Cullen Service Department at the end of the day.(I was wondering what kind of help I would receive calling from Florida at closing time). I was connected with Steve in Service and I felt like I was talking to a close family member who really cared and immediately got involved. He scheduled an appointment with my daughter for the next morning, got her a rental car and took care of the problem. I know most companies try to offer good customer service, but I feel Steve really cared about helping us and went above and beyond the call of duty. He is a strong asset to this dealership and my daughter and I really appreciate the expert level of service we received.

902447072

25 de ene. de 2012

When I began my search to buy a new car, I called around to several dealerships in my area. I chose Terry Cullen Chevrolet because everyone was so extremely helpful. My salesman was Keith and even over the phone, he was tremendously helpful in discussing prices, models, mileage, and available cars on the lot. Keith demonstrated such patience in answering all one thousand of my questions. He made me feel as though he was happy to be helping me, not trying to get me off of the phone to move on the next customer. When I made it to the dealership about a week later, Keith was not available so the sales manager Q stepped in to help. Q was so great to work with. He took me around the lot and showed me cars he thought I would be interested in and I found one that I absolutely fell in love with. I will go back to Terry Cullen Chevrolet when it comes time to buy another car, and I will definitely recommend this dealership to all of my friends and family. I love my Tahoe!

phendrix79

20 de ene. de 2012

I have purchase a total of 4 vehicles from Terry Cullen Chevelot and every single experience has been great. I will not buy from any other dealer and my husband has even said when he purchases his new truck he will be doing so at Terry Cullens. From Sales to Repairs every person I have dealt with have been a pleasure.Keep up the good work and I will recommend Terry Cullens to all my friends.

harris.jenniferw

16 de ene. de 2012

Terry Cullen Chevrolet was absolutely fantastic when it came to my recent purchase of my new 2012 Tahoe. I pulled right up and there was a salesperson right there to assist me. I have a fear and hatred of dealerships from previous experiences, so I was very weary of the games they might try to play. I told Keith, the salesperson who immediately greeted me, that I did not need his help as I hate being pressured into situations. He said, and I quote, "Ma'am that is completely understandable. Here is my card, please come find me if you need any help whatsoever, or if you have any questions at all." He handed me his information, and even showed me how the cars are laid out, so I could find what I was looking for. I browsed for a bit, but was still unsure of exactly what I wanted. I went back inside and found Keith, and he took me outside with keys of 3 different Tahoes and explained the varieties and differences in each one. The best part about this was that Keith was enthusiastic and excited to help me, which made me feel 10x more comfortable. We took a test drive and arrived back at the dealership. They appraised my trade, a little bit less that what I was hoping for, but they got me an excellent interest rate, and an excellent monthly payment to make up for it. A special touch that I appreciated more than anything was that Billy Rodgers (Sales Manager) came out and spoke with me, just to make sure that my experience was a good one. What a classy example of how business should be done. It was such a weird feeling going through this process because I hate dealerships, but at Terry Cullen I felt so comfortable. I would refer anybody in the Atlanta area to this dealership and anybody to go see Keith, Billy, and the entire crew down at Terry Cullen Chevrolet. Amazing staff, excellent experience, A+ customer service!

B.Himes

26 de oct. de 2011

Ray the parts manager helped me save money due to car out of warranty. I was getting ready to purchase a part and have someone put it on. Steve suggested he repair the part and not buy a new part. No charge. B.Himes

caropj

21 de oct. de 2011

Last month I was searching on the internet for a New Tahoe. I found the one I wanted at Terry Cullen Chevrolet.. It was a drive to get there but well worth it. The sales person provided over the phone the best price, explained the financing and set an appointment for me. They had a buyer for my trade in and gave me a better than normal price for it.. And beat my credit union interest rate! I am very happy and was skeptical of the internet sales deal..I will do it again with these guys..It was the best experience I have ever had!! And I got a year of schedualed oil changes and rotations free! Thank you Terry Cullen!!

Kesia

11 de oct. de 2011

I praised Terry Cullen and the dealership it self. I was a faithful customer for over 6 years. When ever there was a problem, Terry made it right. Until recently, he showed his true colors by backing his unprofessional service advisors. I would not send my worst enemy there.

Lynanne Sparling

7 de sep. de 2011

This past March I had the unfortunate misfortune of my Suburban breaking down near Terry Cullen. Fantastic service people with AAA towed me to the nearest hotel and promised to come back in the morning to tow me to Terry Cullen if they could take me. We were travelling from Canada to Florida-my self(a woman), my senior mom and 4 children ages 4-13. I called Terry Cullen at 7:30am to ask if they could do the work right away for me. Stan promised me that "they would take care of me"-I heard that about a dozen times that day. I had already been told by the AAA men that my starter bolts had broken(2) and they handed me the broken bolts-so I knew how much was still in. the pieces needed to be drilled out-may take an hour or two.. by lunch and my 3rd call in I was told that the bolts were difficult and they may have to take my engine out to drill them. By this time I knew they were taking advantage of me. I stood in the service window for the next two hours while no one worked on my car. I had my mechanic talking to them on my cell phone-he told me from what he was hearing I wouldn't get out without $2000. By this time my gas tank was leaking all of a sudden and my fuel pump went. I was another day before I cold leave. My husband was begging them to put my car back together -of course the answer was-we will take care of her. I asked for Terry Cullen to call me-He called once when I wasn't near my cell phone and left a message for me to call him if I want to speak to him further. that was it-so to brek down at Terry cullen it cost me $600 in phone bills, $130 hotel, $100 in restaurant, and 2 days of entertaining my little ones in their service waiting room and 2 days of our vacation. (they gave me $70 off the bill because I was so furious.) I sent a letter to GM and they sent it to GM Canada to "deal" with. Terry Cullen won't even answer their call. what a hugh disappointment in Terry cullen and GM for not handling this

youwish0915

6 de abr. de 2011

I came in, cause I was having trouble with my 03 suburban, I really needed the 8 seats for my family, and they told me it was going to cost me 2000 to fix, I spoke with Keith Baker, and he was able to show me a 07 suburban and get me very affordable payments, he didnt pressure me to buy at all. Great experience. Thanks Terry Cullen Chevrolet and Keith Baker. Angela S.

Harley Man

31 de mar. de 2011

It was a fairly painless experience. Only negative was that we got the car with hardly no gas and we didn't get extra keys or an owners manual with it. We do appreciate that the sales person did however help us in obtaining the other key to the car in a timely manner.

Alli1104

31 de mar. de 2011

Great dealership. Would buy from them again and again and refer them!

Alli1104

31 de mar. de 2011

I had not one problem buying a vehicle. Everyone was very friendly and was willing to help with everything I needed. Every question I had they had an answer to and the price was great too. I would definitely buy another vehicle from this dealership and refer them to family and friends.

enoughsaid30

30 de mar. de 2011

i live in another state i was looking for a car on the net and i saw this one on the terrycullen website. i sent the guy an email. he responded to me within like 20 minutes at night too. awesome gentlemen we were able to eventually meet up and i actually bought the care from them it was sweet. looki

enoughsaid30

30 de mar. de 2011

Excellent dealership. Very friendly people. I just bought a 2007 malibu from them and it the best car i have had. Thanks allot guys for caring about me and my family. I will be recommending you guys to all my friends and family for their future car buying needs

jimrathmann

30 de mar. de 2011

I was traveling through Atlanta on my way back to Florida and the check engine light came on in my 2005 Chevy Malibu. I checked on my IPhone for Chevy dealers and found Terry Cullen to be nearby. They took my car right in their service dept. and I walked next door to Wendy's for a burger. When I returned they gave me the bad news, my repair would be in excess of $1000, which was about all I had in my checking account. Lee the service mgr. told me of a sale that they were having and introduced me to Gwen one of their sales people. Gwen showed me a brand new 2011 Chevy Cobalt and told me with $500 down my payments would only be $225 per month. I told shared with Gwen the news of my recent bankruptcy and she told me no problem, lets see what the bank says. Well I finished my trip in a brand new car thanks to Lee and Gwen and all the nice people at Terry Cullen. Breaking down in Atlanta turned out to be a good thing. Jim Melbourne Beach, Fl.

YOUNGTANGA

18 de nov. de 2008

I BROUGHT A 2007 MALIBU SS USED FROM TERRY CULLEN AT SOUTHLAKE. THE CAR HAS BEEN IN SERVICE MORE THAT 10 TIMES EVERY TIME THEY COME UP WITH A PROBLEM. I TOOK THE CAR IN FOR 2000.00 WORTH OF WORK DONE THEY HAVE THE CAR A WEEK THE NEXT DAY NOT IN 24 HOURS THE CAR PROBLEMS WERE STILL NOT FIX I TOLD THEN IT WAS THE TRANSMISSION THEY SAID IT WAS THE TRANSMISSION AND CAME WITH SOME MORE PROBLEMS WITH THE CAR. THEY COULD NOT FIX A SIMPLE BRAKE JOB. WHEN THEY CHARGE ME TWO THOUSAND DOLLARS THEY SAID IT WASN'T THE TRANSMISSION ALL IT NEED A WAS TRANSMISSION SERVICE DID THAT, NEW TRANS MOUNT FRONT,REAR STILL NOTHING WRONG WITH THE TRANSMISSION THEY SAY TWO WEEKS LATER TOOK IT BACK TO THEM NEED NEW BRAKES WHICH THEY CALLED THEM SELF'S FIXING AND GUESS WHAT THE TRANS NEED A PART KNOW THAT GOING TO COST ME 200.00 WHICH I DON'T HAVE TERRY CULLENS IS A RIP OFF DEALERSHIP I'M VERY UNHAPPY WITH THEM.