David S.

13 de jun. de 2016

Most dealerships have a bad reputation for over pricing vehicles on the lot and charging for unnecessary services in their shops. I continue to see the sales and servicing staff at this location because they have always been forthright, and provide such excellent customer service. These folks are a part of the community, and it shows in the way they care for their customers. When you visit this center you are met with not just top tier service, but a neighborly approach to customer interaction. The only thing more comfortable than my ride after a transaction with these folks is the transaction itself.I had the pleasure of working with salesman David Burda recently. Its hard to add to your personal debt with a multi-year commitment and still leave feeling happy, but Dave and his team did the impossible. Dave is courteous, considerate, and he offered great perspective. He took the time to get to know us, and our needs, and put together a personalized list of priorities for us to consider in our search. Everything from recommendations on space, cargo hold, weather reliability, safety features, and the ever important budget was considered in his recommendation. All of our independent research aligned with his recommendations, which lends itself to my claims of honesty and personalized approach to the customer service experience. Daves input was instrumental in our decision making.

Army Wife

8 de jun. de 2016

We bought a used car for our teenage son. Everything was going well. Our salesman was very nice. However, when we picked the car up, the tank was only half full and we didn't get a full tank of gas as promised. I have a voicemail message recording from David saying that we would be getting that.They were closing for the day and I was too tired to turn around that day so I called him back immediately and left a message. Few days later, he emails me saying that he checked with his cleanup crew and they said they filled it up and maybe the fuel float was stuck. I checked with my son and he had just filled up the tank yesterday for $20. He has only driven approximately 20 miles at the most since we bought it.David is a very nice man. We enjoyed our sales transaction except for the gas bit. Yes, it's only $20 of gas but it's the principle. Thanks**Update** The manager replied to the feedback fast and I also heard back from David Burda. They mailed a check for $20 to reimburse my son. The fact that they are keeping their word and rectify the situation is commendable. So I updated my ratings.

Pelletier

5 de abr. de 2016

Wonderful experience with everyone on the team. No nonsense, no sales pitch, no hassle. Everyone was friendly, spent time answering my questions and worked with my schedule. Thank you Jim & Kimmie:)

shorty13

22 de mar. de 2016

Overall experience with all the individuals we dealt with was truly outstanding. They took everything we asked about seriously and if they couldn't answer a question they found someone who could.

NRS212

14 de mar. de 2016

My wife & I were in the market of a Subaru. We had an unfortunate experience with Fitzgerald Auto Mall and we felt that we didn't get all of the answers up front. When we both went to Frederick Subaru, Roberto was very attentive, upfront with costs and trim differences between vehicles and most of all, no pressure. We both bought a brand new Outback & Forester and couldn't be happier. I strongly recommend Frederick Subaru; especially Roberto Lopez as your salesman.

asaferide

3 de mar. de 2016

David made shopping for a vehicle a very pleasant experience. He answered all our questions/concerns and worked with us to make sure we were happy with our purchase without being pushy. We will definitely keep The Frederick Motor Company in mind when purchasing another vehicle.

spicy123

16 de feb. de 2016

I was in Texas on business travel. Decided I'd like a newer vehicle. I spotted just want a was looking for... Newer pre-owned Mercedes E Class to upgrade my current E Class. I inquired online and Scott Rosenfeld contacted me quickly. They held the car until I got home to see it. I pulled in, the car was up front. Someone came out to assist me quickly. Used car manager Keith Barrow started working with me. He was ready to move this car and I was ready to buy. I got a very fair trade on my older car and fantastic price on my newer Mercedes. I'm very pleased with the car and the service I received from this dealer. No hassle and very quick to get things done. Thank you Keith and Scott for making this transaction quick and smooth. I will be calling these fellas again when I'm in the market.

bgreen88

28 de ene. de 2016

I can't speak for the dealership as a whole but my first car buying experience with Frederick Motor Company was horrible. From walking in the Salesman, Shannon Beall, seemed to have very little interest in selling us a vehicle. It seemed a pain for him to walk outside and see if the vehicle had been dug out from the snow. When we sat in it, he was hardly helpful and seemed to be trying to convince us not to buy the 2016 Mustang, the car my fiance and I came to look at. He sadly lied to me on multiple occasions and the most comical part is he told me to go to Sheehy (who has way better reviews) and buy at their cheaper price, with a sense of arrogance that their online prices are false (which every review I found says quite the contrary). When I asked about any incentives, or why I should buy from them, he only bashed other dealership is a very vague way and told me why I shouldn't buy from these dishonest dealerships, which according to him, was EVERY other dealership. It was very disrespectful and uncomfortable. It honestly felt as if the night was a complete waste of my time and wish I never went to Frederick Motor Company. The only saving grace was that it was slightly comical to meet a salesman who seemed so disinterested in selling a product. Also interesting to find out that the reason my mom shied away from the Edge was because of her experience with the Shannon at Frederick Motor Company.I can't say I recommend NOT going to Frederick Motor Company, though I won't be returning, but I can say, make sure you get a different Salesman.

Lisa W

8 de ene. de 2016

I've purchased and leased many cars over the years and this was easily the best experience i've had purchasing a car. The staff is prompt , friendly and very knowledgable.

england

3 de ene. de 2016

We had one day in which to buy a used car - not ideal shopping conditions - but we lucked out with Frederick Motor Company. Our salesperson was honest, knowledgeable, and helpful, and we couldn't be more pleased with the service we received and the car we purchased.

HondaR

18 de dic. de 2015

Jim was an easy to guy to talk to and he did not pressure us into buying the vehicle. He was very helpful and made buying a used vehicle an enjoyable experience for me and my family.

wpmahr

16 de dic. de 2015

Walter and the dealership as a whole did an excellent job from the test drive, to price negotiation, to preparing the car to drive it off the lot. Walter took the extra time necessary to make sure I understood all the details about the car and helped me pair my phone to the car.

JohnWaller

3 de dic. de 2015

Had the recent pleasure of buying a used Cadillac from salesman Mike Reimel and the guys at Frederick Motors used cars. Mike was courteous, professional and quite knowledgeable for a guy who is relatively new to car sales. He also posses a friendly and up beat sense of humor. Always nice to spend a few hours with someone who helps you find your own way around a vehicle and laughs at your dumb jokes at the same time. Certainly not my first car buying experience and honestly one of the most enjoyable. Thanks Mike...I will recommend you to anyone who I encounter who is in the market for a clean and fairly price used car.

nfrank

5 de nov. de 2015

We knew exactly what we were looking for when we went in. Salesperson was very accommodating & helpful, answered all our questions but did not try to pressure us into something else. Very friendly.

Susan C

1 de nov. de 2015

I lease a car every 3 years and Roberto Lopez is the best I have ever had. No one ever explained every button on a car like he did. I knew nothing about Subaru and this will probably be the only car I will ever get. His finance manager was fabulous also.

NicolleHarris

29 de oct. de 2015

My husband and I were in the market for two new vehicles and were talking to a few Subaru dealerships. I worked with Roberto Lopez and I felt he was very professional and not pushy. He answered all of my questions about the car, made sure I did not have any more questions and never tried to push features on me. I already new what I wanted on the car and what I didn't, so I really appreciated it. I told him what I wanted for my husbands car. Both cars we wanted were not in stock but he arranged to get both, and had both in less than a week. In addition he gave me very competitive pricing so that I did not have to go back and forth between dealerships to negotiate. In addition, my husband and I have busy schedules and were not able to get by until Monday at 7pm. That was no problem for them, Roberto and his staff made the buying process quick, painless, and exciting. Even my 11 year old son commented on how quick it was (we have done this a few times with him....). I highly recommend this dealership and especially Roberto! And for our cars- 2016 Legacy and 2016 WRX- they are AWESOME!! WE LOVE THEM!

admarsh15

23 de oct. de 2015

Walter Smith could write books on customer service. He's know his product in and out. He can explain and demonstrate every part of the vehicle. We've bought three vehicles from Walter this past year, there's a reason, and it's Walter, Walter, Walter !!!

dntrmkr

15 de oct. de 2015

Was fortunate to have had Jim as my salesman. He made what can be an awful, stressful ordeal into just the opposite. Enjoyed his sense of humor, knowledge of the products on his lot, and friendly demeanor. Would certainly make a purchase from this dealership again, whether new or used.

babayaga11235813

6 de oct. de 2015

I came to the Subaru dealership braced for the stereotypical, cheesy, stress-inducing salesman. Instead, I got quick, efficient, and amiable service! Thank you, Roberto!

DogWizard

12 de ago. de 2015

Went in recently to trade in my BRZ for a 16 WRX and was quickly helped and handed off to Grant. Grant asked the right questions in the right order and didn't dodge any of the hard ones. He was honest and professional and quickly understood what I wanted and what we needed to do to get it done. He wasn't pushy, didn't try to upsell me a bunch of stuff I didn't need, and picked up when I was in familiar waters so we could quickly move on. I hope he is well appreciated and compensated. You'll get the feeling that Grant is way overqualified for his floor sales position, and you'll probably be right. If the rest of the staff is like him it's no wonder they're so highly rated.

timothyjee

7 de ago. de 2015

I was in contact with several Subaru Dealerships at the time of purchase, each giving me a decent run around with the pricing of a new vehicle and trade in value of my own.I was able to get in contact with Walter and he made the whole process a breeze.Very knowledgeable, was able to answer all my questions and get me in and out of the dealership in no more than 2 hours.Got a great price on my WRX and couldn't have asked for more.The financing team was straight to the point, no pressure, and quick.Thank you again for the great experience!

ReinerPro

31 de jul. de 2015

I visited the Frederick Motor Company today just to look at a new Subaru. In less than two hours, I test-drove a vehicle, received a fair assessment (and price) for a vehicle I traded in, and completed the financing process. Walter even walked me through the process of pairing my cell phone with the blue tooth in the car (something I would never have figured out on my own). Everyone I spoke to while at the dealership was friendly and supportive.

john1966

28 de jul. de 2015

Walter Smith is very easy to talk with and understands that he can provide information to help the buyer understand options. When Walter was busy, Sherry Ryan jumped in to help out.No pressure, no hype. A very comfortable experience with good people.The dealership people are all open and helpfull to the point that my wife, who is not sure she wants a Subaru wants to come back and check out some vehicles when she is ready.I have not used the service department yet. The customer program they have will likely get me there, even though I live 40 miles away.The dealership only needs some colorful landscape pictures or art on the walls to give the stark new facility more warmth.

DelLoraine

7 de jul. de 2015

Years ago, I use to jump around a lot from dealer to dealer, walking endless sales lots and trying to deal with different service stations any time I was looking to buy or service a car. All that ended when I came across Frederick Motor Company. I no longer wander aimlessly. They have a customer for life. The service department started my experience. They were always flexible working around my stringent work hours, and helped me stay on schedule with the routine maintenance. My service adviser anticipates my needs and delivers without hesitation. When it came time to buy another vehicle, I was introduced to the sales team. They give excellent service, patiently answering questions, discussing options, and letting me test drive the same car three times without a grimace. Recently, I was in a dilemma, and needed to purchase 2 new cars - one for me and one for my daughter who was going off to college. I was really worried because I hadn't had a car payment in over 10 years (again - great service department!) much less two. So, I walked in and explained the situation. The sales team again was great. After much deliberation, going over different options and scenarios, Ric and his team came up with a solution that fit our time frame and budget, and made it happen. I'm looking forward to going back again when my other daughter goes to college next year. And, because of my long-term experience with Frederick Motor Company, my husband (who use to be a fan of the other guy) is now a die-hard Ford Fan as well. He was just perusing the lots the other day looking at the new F-150s. GO FORD!!!

J and C

4 de jul. de 2015

We just bought our first Subaru and we were very pleased with the welcome, service, and overall experience at Frederick Motors. Walter was extremely knowledgeable about the vehicle and helped us find exactly what we were looking for. Everyone we dealt with was friendly and professional.

usedcarx3sofar

3 de jul. de 2015

Jim Van Keuren is a very knowledgeable and pleasant person to deal with when buying a car. No pressure, no hassle. Have bought 3 vehicles from The Frederick Motor Company and very satisfied.

sk0510

2 de jul. de 2015

Walter was very knowledgeable about Subaru's. He never rushed us and allowed plenty of times to test drive. I drove Crosstrek and Forrester. I bought a Crosstrek and love it!!!

J&D

25 de jun. de 2015

This is our fourth Outback but the first from Frederick Motors. We picked it up yesterday. We were very satisfied with the end-to-end purchasing experience. Walter is a pleasant and thoroughly knowledgeable salesman. He took us on a test drive that both demonstrated the key features of the 2015 Outback and pointed out interesting parts of the Frederick area. After deciding to purchase, Walter and Pat (Sales Manager) worked hard to find the exact model, color and features we wanted. This was no easy task given it was the end of the model year and these cars are in great demand. The negotiation process, agreed-to price and trade-in were very fair. (We had done research so we were prepared). Delivery process went smoothly even though we arrived a day early and they were very busy at the time. Sherry Ryan, another salesperson helped when Walter was assisting others. Dennis, completed the purchase process very thoroughly.

Ca13144

24 de jun. de 2015

Very informative and extremely professional. He was understanding of my very busy, 10 month old son and even helped keep him entertained and happy while I was filling out forms. He was very informative on the features of the car. He went above and beyond in explaining everything and invited me back to explain what he couldn't because I had to leave in a hurry.

B&G

14 de jun. de 2015

We needed to move quickly on purchasing a new vehicle. This dealership was extremely helpful and moved very quickly to finalize our transaction. It was a great experience, and we are loving the car.

Duane

13 de jun. de 2015

The dealership is top notch from the sales consultant Jim Van Keuren who allowed us to browse without any pressure and was very informative. I also would like to mention their used car manager who gave us excellent trade in value. I will definitely be going back for my auto needs.

hoagie1417

5 de jun. de 2015

First time buying from this dealership, Walter & staff provided an outstanding buying experience. The price was fair, no hassles. Walter was knowledgeable and able to answer all questions. Great experience, happy with my new Subaru.

2Danes1Lab

26 de may. de 2015

This was our second vehicle we purchased from Walter and Frederick Motor Company. Highly recommend working with Walter Smith. Located the right vehicle and added the one crucial option we needed and did it in a pinch!!!

ccdvmmom

21 de may. de 2015

I returned to Frederick Motor Company recently to shop for my next Outback, thinking I would have to place an order. When I decided to purchase an in-stock vehicle instead, I only had 2 hours to get out the door, financing and all. Walter and the staff at Frederick Motor Company made that happen with efficiency, expertise, friendly and easy to understand explanations of everything from paperwork to features in my new car, and no pressure tactics. Their service far exceeded other dealerships I visited. I'll go back there again for my next one, too.

Hunter43

16 de may. de 2015

Walter was an amazing dealer to work with. He was not pushy, he gave us amazing information that most dealers would not have given. I went to pickup a Subaru Impreza and as we sat down to get paper work done we were informed that someone had already put a deposit on the vehicle and unfortunately he could not make the sale to me that day. He then got on his computer and found the exact vehicle I wanted located in northern Maryland. The next day he sent a driver to go pick up this vehicle for me upon arrival they noticed the vehicle had a number of scratches and he did not accept it that way because he told me "I will not sell you a damaged car". In the same day they found another Impreza of the same model in Virginia. They picked up the vehicle and had it to me all in the same day. I cant say enough good things about Frederick Motor Company and Walter Smith as a dealer. Thank You!

Cecelia Biesecker

30 de abr. de 2015

Walter Smith sold us a Subaru six years ago and we were glad he was still working at FMC. It is nice to have a loyal relationship with a car salesperson at a reputable car company. Walter is very informative, helpful, easy-going. Walter kept us informed of the outbacks arrival on their lot and he was not a pesky, pressure type of salesperson. It was a pleasant quick process getting our 5th Subaru.

SBaltimore

30 de abr. de 2015

I researched and contacted several dealers in the DC metro area when I was certain that I wanted to purchase the Ford Edge. Frederick Motor Company was one of many that had the color, trim and options that I wanted. Because they were local, I decided to stop by and test drive the vehicle however it was still in transit to the dealership. Chris Curry was amazing...he was a pleasure to work with, answered all questions, was not pushy and promised a call as soon as the car was available (which occurred a few days later). Upon delivery, my husband and I came to the dealership, took the vehicle out for a spin and negotiated a very affordable price (anyone that can negotiate with my hard-ball husband deserves an award)! Financing was a breeze and finished in record time! Overall, I had an amazing experience with Frederick Motor Company and will certainly recommend and do business with again! Thank you Chris!!

bejamn23

27 de abr. de 2015

Having dealt with Frederick Motor Co. previously for new Ford truck purchases, this was the first stop when we decided to look at Outbacks. From day one, Walter was easy going, no pressure and very informative. It became very clear they were not having any trouble getting Outbacks off their lot, and Walter was a huge help in our decision to order one to our liking. Throughout the process he kept us up to date with VIN info and delivery schedule as our day approached. When we picked it up this past Saturday, it was easily the smoothest transition into a new vehicle I have ever experienced.

marcie6

20 de abr. de 2015

Most people do not like going to the dealer and buying a car. We have had many cars in our lifetime and this was the most pleasant experience. Everyone, especially Roberto, our consultant, was very nice...no pressure! We bought our Outback on 4/18/15 and we love it!

sunny99

15 de abr. de 2015

We did not purchase our new Subaru at the closest dealership due to a negative experience right away when we began our research. Driving to this dealership was the best decision. The experience was smooth. We never felt pressured although Mr. Walter Smith went above and beyond explaining all the features and making sure we did not leave with unanswered questions. We returned 2 days later to purchase the car. Integrity is very important and Walter and the rest of the staff there never gave us reason to distrust. Feel confident placing your trust here!

MJZBREEZE

14 de abr. de 2015

GREAT DEALERSHIP! ROBERTO LOPEZ WAS MOST HELPFUL IN HELPING US BUY MY WIFE'S NEW SUBARU. WE WOULD RECOMMEND MR. LOPEZ AND FREDERICK 100% AS THE PLACE TO BUY YOUR NEW SUBARU. WE HAVE PURCHASED MANY NEW CARS, AND OUR EXPERIENCE AT FREDERICK WAS ONE OF OUR MOST ENJOYABLE VENTURES.

maryprox

11 de abr. de 2015

Mr. Walter Smith could not have been better to deal with. He made the whole car buying experience ideal. He was courteous and professional and knew how the ins and outs of leasing vs. purchasing a Subaru thoroughly. That experience helped us decide to lease the car and we are very happy with our new Forrester.If you are looking to purchase or lease a new Subaru I recommend that you visit the Frederick Motor Company and find Walter. He'll make your time well worth it!

Algers

9 de abr. de 2015

Sorry, couldn't resist the March Madness basketball reference but it's true. We went in one night and two nights later we drove off with our new vehicle. Walter showed us all the ropes and everyone there was friendly and very helpful. When we are ready to buy again, Walter and Subaru of Frederick will be our first stop!Barb and Ron Alger

dcwatkins

30 de mar. de 2015

The whole dealership was fantastic - clean, not crowded, and people to pay attention to me without making me feel like I was being hunted. Friendly and professional. But the best part about the dealership (other than the car I bought) was Grant. He was straightforward and honest from the beginning. He actually knew about the cars he was selling, was prompt in getting back to me on things, was professional and helpful without being overbearing, and you could tell from the beginning that he believes in the cars he is selling. I was even at another dealership, looking at a similar car, and was confused about some of the terms and things they were offering. It seemed shady, so I actually called Grant and asked what he thought. He gave me a fair and honest answer, helping me to work through what I was thinking even if it meant his dealership wouldn't get the sale. When it came time to buy, he not only got me a great deal but when something they said they'd do wouldn't be possible, the dealership went above and beyond, at their own cost, to make sure I was happy . Extremely well done! Please go here if you don't want to waste time with games and shyster practices. These guys know what's up, and are who you want to work with!

Rachel

26 de mar. de 2015

I came into the dealership with my sister back in December of 2014 to see what a Crosstrek was. Walter took the time to answer all our questions, show us the vehicle and took us for a test drive even though we said we were not buying a car. Walter is knowledgeable, polite, friendly and very easy to work with. I could have purchased a car at another dealership but chose to buy a car from Walter this past Tuesday. I am enjoying my car and have no buyer remorse! I would recommend to anyone to go to The Frederick Motor Company and ask for Walter Smith. Thank you Walter!

RobinR

21 de mar. de 2015

I was not looking forward to buying a car because it has always been a frustrating experience. Rick, Kevin and Dennis were a pleasant surprise! They did everything they could to answer my questions, handle my trade-in and arrange for the delivery of my new car in next to impossible time restraints. I was used to being "just another number" at the big dealerships but here I was treated like a long time repeat customer. The pricing was excellent and they have been just a available after the purchase to answer any questions I had. I'm looking forward to using this facility for my maintenance needs as well. Thank you!

Julie

12 de mar. de 2015

I want to thank Walter Smith and the Frederick Subaru team for the great car buying experience. They were assigned to find a manual Forester with limited color options for both the interior and exterior. This proved to be tough but stuck to the task with great tenacity despite being disappointed by other dealers that claimed to have the car in inventory. Walter kept us informed along the way and came through with the car we wanted at a fair price. When we picked up the car, Walter and the team made sure we were well informed on all details. I would recommend Frederick Subaru as a great place to purchase a car.

TeLeBo

9 de mar. de 2015

First off... Ford Motor Company figured out a way to stay in business when their competitors went running, with their hands open, to Uncle Sam and me... as a tax payer. All you have to do is test drive the Ford of your choice and you will see things have advanced. I did my homework which led to a straight forward, no-hassle negotiation. First new car in eight years very happy!

Alana

4 de mar. de 2015

Every salesperson should take some lessons from Walter Smith!!! His no presssure sales approach was so pleasant and nice to work with!!! And to top it off, our 2015 Subaru Impreza Sport is AMAZING!!!

david21222

1 de mar. de 2015

I want to thank Jim Van Keuren for a great car buying experience what a great Dealer to purchase a vehicle highly recommended also I want to thank the staff in the finance department everyone was very nice and friendly. Keep up the good work Frederick Motor Company!!!!

angied

28 de feb. de 2015

Everyone I met there was friendly and helpful. I usually dread the car buying experience, but they made it enjoyable and fun. Thank you so much!

Cindy

26 de feb. de 2015

Overall concerns: 1st customer through the door with a 9am appointment and it took 3 hours to take delivery of a vehicle that had pre-negotiated price and credit application; extreme low ball trade in value with claim that tires needed replacing - tires had 50K miles of tread warranty remaining; lack of communication between sales managers, no follow-up on experience from General Manager at the location; sales person was helpless to resolve the concern; definitely NOT a dealership we will recommend or return too.

Meg

26 de feb. de 2015

From the first time we met Chris Curry to the actual purchase of our 2015 Subaru Outback, the experience at Frederick Motors has been top notch. We visited several other dealerships, both Subaru and other makes, but no one educated us on the car itself like Chris did. He was also extremely congenial, no pressure, just striving to make the process as easy as possible for us with our two kids in tow. Beyond that, everyone at the dealership is genuinely friendly, which says more than anyone's words could. Even the session with the finance manager was relaxed, not the usual tense, pressure-filled affair that makes me vow never to visit X dealership again. Finally, the two times we've had the Outback in for maintenance have been so easy. I love that they will let you make an appointment and wait, and their waiting area is very comfortable. Ashley King in Subaru service is a delight, so friendly and considerate. I could go on, but suffice it to say, my husband and I are beyond happy with Frederick Motors and our Outback.

Olivier

23 de feb. de 2015

Walter was extremely helpful, easygoing and friendly to me. He took the time to sit, listen to all my requests, help me figure out financing plans and has given me extra time and advices on my best options. Walter did everything possible to get the car I wanted available quickly, instructed me about the car navigation and Bluetooth systems and personally ensured that the car was perfect on the pick up day. I would highly recommend this dealership and more certainly Walters assistance.

mine

14 de feb. de 2015

I have bought three cars from this dealership and would highly recommend them. They work very hard to get the deal you want. Rick in sales was very responsive and Ken in the sales department is great to work with.

Christine

7 de feb. de 2015

I just bought my 2015 Forester and had another great experience! I bought my first Subaru Forester in 2010 at Frederick Motor Company. Very Happy!

NeoTrinity13

2 de feb. de 2015

I knew I wanted a Subaru but Walter and the Frederick Motor Company made it a wonderful experience. Kind, knowledgeable, and fair. They didnt waste my time. There were no hidden fees. Just good business and attention to detail. Walter took the time to go over everything, answer questions, and point out things I didnt know. He followed up with a phone call. The entire staff was helpful and kind. Trust is a very important quality, and I trust Walter and the Frederick Motor Company. Great auto company because of the people! Oh, I love my Subaru Forester too :-)

koochf15

30 de ene. de 2015

Walter is the best. Took time to go over my new Outback and answered any questions I had. I great part is that the customer service did not end after I left the lot. I received a couple of follow-up calls to make sure things were going well and if I had any further questions. The car is great along with this dealership!

tcbpapa

21 de ene. de 2015

Subaru Outbacks are in high demand. Even more so if you have a particular configuration in mind. We had been working with Mark for a couple of months as we tried to narrow down exactly what we wanted. He called us last week to inform us that a new truckload was in transit that had one model, the 2015 Subaru Outback 3.6R, that he thought we'd be interested in. Then on the day it arrived he called us and we set an appointment for 11 that morning to test drive it. We loved. A couple of hours later we drove off the lot in a new car. They appraised our old car and gave us a fair price as a trade-in and they even knocked a little off the MSRP on this hot selling model that was so in demand that another customer was hovering in the hopes that we'd choose a 4 cylinder model so he could have the 6. They then prepped the car for us, arranged the financing, and it was ours. Mark then spent some time showing us how everything works. Turns out this car with its Eyesight Technology package can do a lot! Once we were comfortable with everything we shook hands and set out on the open road for a nice drive followed by a nice dinner out. We are very happy with the car and with Mark and the team at Frederick Motor Company. Definitely would recommend these folks.

jljarrell

20 de ene. de 2015

Walter and his whole staff made everything easy and pleasant! They go above and beyond!No pressure, not pushy at all, and took care of everything, I highly recommend them and will definitely use again!

minimiller

13 de ene. de 2015

Walter is a great guy, treats all his customers as if they were family! He went above and beyond to make sure I had exactly what I want. The dealership was extremely patient and accommodating.

vet2basket

11 de ene. de 2015

They were awesome and very easy to work with. They were extremely professional and went out of their way to make sure we were satisfied.

PMCAJM

7 de ene. de 2015

This is our third purchase from FMC. Every experience has been pleasureable and friendly. Rick is knowledgeable and professional, with a focus on customer service which extends after the purchase. The dealership has a small town feel, with a focus on customer service. I'm confident we will be back to see Rick for our next purchase.

same

7 de ene. de 2015

Fantastic. No pressure. Straight information from the sale to contract. Courteous and professional. A very nice looking, new Subaru dealership building that is comfortable and open.

ParkerMoore

30 de dic. de 2014

Each member of this team made this experience very pleasant. I had just been in a car accident really wasn't expecting to have to buy a car. I was a little unnerved. They made me feel calm and explained all aspects of the sale clearly and positively. I have purchased many cars from this dealership and they have never let me down. Not just excellent but consistently excellent. I would tell anyone to get a good deal and excellent treatment at Frederick Motor Co. The service is beyond excellent. AshleyKing is amazing. Rick Kleinota did a superior job of slowly and clearly explaining all the "stuff" on my new car.

Chris W

28 de dic. de 2014

I emailed Scott about a car he had listed and had a deal in place within 90 minutes. He went far above and beyond to make it happen and was absolutely terrific throughout the entire process. He showed me a text where he had received a higher offer shortly after we had made a deal via email, and his response that a "deal was made and it would be unethical to renege on it." Incredibly honest and upfront on everything. Couldn't ask for a better fella to work with. I drove almost 6 hrs one way to pick this car up and would do it again wthout question. In every category I give him 5 stars only because they wont let me give 6!

Kfogle33

27 de dic. de 2014

We came in today in hopes of purchasing a 2014 Ford Focus for a great deal, and we did. The customer service was great and we were very pleased with the transaction.

jrclem18

22 de dic. de 2014

I have been buying cars at The Frederick Motor Company since the 70s. It was the best dealership then and still is today. Just bought my first hybrid, a Ford Fusion and am very satisfied with the purchase. Very professional team, Rick Kleinota is the best.

Skip Irwin

22 de dic. de 2014

I've just purchased my 3rd Subaru in 5 years. '09 Forester, '11 Outback, '14 Crosstrek Hybrid. Each continues to perform as new due to dealer Frederick Motor Co.'s (FMC) excellent maintenance program and service personnel. We've dealt regularly with FMC salesman Walt Smith and appreciate and respect his judgment, expertise and professionalism in helping us choose a truly exceptional vehicle.

Driver59

15 de dic. de 2014

This is my second Subara that I have purchased from this dealer. I have always dealt with Walter Smith and I can't praise him enough. He was patient and very knowledgable. I bought my first Subaru Outback from him and when I decided to upgrade to a 2015 Subaru Outback I contacted Walter. I was so pleased that he was still with Subaru. From the time I walked in through the test drive and finance department . Everything went so smoothly and in a timely fashion. Before leaving Walter took the time to introduce me to Chris in the service department and to educate me on the facility and after hour drop off. I would highly recommend Walter Smith to all my friends and neighbors that are looking to buy a car. Sincerely ML Read

HelenKay

14 de dic. de 2014

Our experience with the Frederick Motor Company is complete satisfaction...from our sales rep, Rick Kleinota, our financial rep, Ron Musgrove and customer service rep, Ken Reed, is of the highest quality of professionalism, friendliness and knowledge. This is the sixth vehicle that we have purchased from the Frederick Motor Company and no doubt, we will be back searching for Rick in the showroom. Our experience with the entire team at the Frederick Motor Company shopping for a new vehicle was awesome!Thank you Rick and team!

goldleader

13 de dic. de 2014

Rick was great to work with! Got the car I wanted for the price I wanted. Great customer follow up as well. I honestly enjoyed the buying experience. I had a unique situation that Rick really went the extra mile to make sure I was taken care of. I will shop at Frederick Motor Company again!

lldunn01

13 de dic. de 2014

This is the first Ford Escape I've purchased from the Frederick Motor Company. I am extremely satisfied with the vehicle. The sales representative, Rick Kleinota, was very knowledgeable, helpful, and courteous. If you are looking to purchase a Ford vehicle, I would highly recommend the Frederick Motor Company.

wendifer

12 de dic. de 2014

This is the fourth vehicle that I have purchased from Frederick Motor Company. Service and selection are always the best. I guess I'll keep coming back!

kae1967

11 de dic. de 2014

I had purchased a Ford from this dealership 4 years ago and that's when I met Walter. When it was time to buy my next car, a Subaru this time, I went back to Walter because he will work to get you the best deal and is one of the few car salesmen I have found that is low pressure. When I couldn't find what I wanted, he immediately recommended factory ordering the car. I waited (impatiently) for 6 weeks, but it finally arrived! When I went to pick it up, Walter went over the car, bumper to bumper, and made sure I understood all the buttons and navigation system. When I asked questions, he went and researched it while I was in finance, and had the answers when I was done. He also took the car back to detailing when he noticed some things were not as clean as he liked. Walter is one of the few people I have encountered that knows the true meaning of customer service!

danigiann

10 de dic. de 2014

I walked into Subaru after having researched and test driving other vehicles. I knew I wanted to go with Subaru. I met Mark, we took out a Crosstrek and a Forester and talked some numbers and I left about 30 minutes later having put a deposit down on a Forester. I picked it up yesterday and was in and out in under an hour. Everyone there is so nice and kind. It was the easiest process ever which made it even more fun.

LindaSpiegler

5 de dic. de 2014

We recently bought a 2015 Subaru Legacy and got the best price and experience imaginable at Frederick Motors. When we needed to replace it less than a month later, as we were in a terrible accident, Frederick Motors was totally there for us:they found us the exact vehicle in record time--a tall challenge--and, amazingly, came in under the price the insurance paid us to replace our car !

jerodx

5 de dic. de 2014

After losing my beloved GMC Envoy in a hit and run accident, I had to go car shopping and my son said that if I were to buy an import, a Subaru would be the only one to buy. I took his advice and started to look and found Frederick Motors and Chris Curry who was a fine salesperson. He showed us a Forrester and a Outback. He let the car sell itself and we decided to buy the Outback. We love the car and the great gas mileage and it is too bad that we live in Hanover, Pa. so we cannot avail ourselves of their service dept. See Chris if you need a new car, he is very knowledgable and not pushy.

Catey12345

4 de dic. de 2014

Chris Curry is a very personable and attentive sales person. He helped us to get the exact car that we wanted and made the car buying experience a comfortable and friendly one.

richard.a.davies

2 de dic. de 2014

We began our experience with Frederick Motor Company (FMC) over five years ago through the service needs of our 2009 Tribeca purchased at another dealership in Maryland. Over time we became loyal fans of Subaru and FMC due to the service desk and the product quality. In 2011 we leased an Impreza from FMC to replace a Honda Accord that was going to college; with that lease ending soon we were seeking something with more ground clearance, i.e., a Forester. Working initially with Andy and then primarily with Mark we arrived at the specific vehicle we ultimately drove off the lot that day. This is our second lease with Frederick Motor Company. Overall a very painless process and all the staff involved were friendly and easy to work with. We would highly recommend FMC!

pamela.m.mcdonald.3

2 de dic. de 2014

Ideally, my husband and I were hoping to find an AWD vehicle that was also a Hybrid. At FMC we found the Crosstrek XV Hybrid--giving us exactly what we wanted in the price range we could afford. Walter Smith was very easy to work with and made our buying experience pleasurable. We started our vehicle search earlier this year knowing we needed to replace one of our cars at year's end. Walter was low pressure and gave us the time we needed to make the decision that was best for us. He was very detailed oriented in giving us an orientation to our new car and paired our iPhones to the bluetooth. We really appreciated that! Overall, an excellent car buying experience.

dd21

1 de dic. de 2014

This was my first new car buying experience. FMC did a great job at making me feel confident about my decision. I would definitely recommend Rick and Kevin to other folks in the market for a new car. Thank you!

ldhur

26 de nov. de 2014

this was my 5th vehicle purchased from frederick motor co. four was while i lived in MD now, i live in WV . i did check out a ford dealer in WV since i live closer, but after two trips back and a couple phone calls , i decided i need to go back to frederick ford. chris curry was very helpful ,pleasant and professional. he listened to my concerns about pricing and trade-in amounts. he was very thorough when explaining the breakdowns on the documents as well as explaining the vehicles electronic system. i would defently refer my friends and families to frederick motor company and ask for chris curry !! the friendly welcoming from other associates was a plus as well as the finace department. i was in and out with no hassles thanks to ron musgrove.

subaru impreza

24 de nov. de 2014

Bought a certified 2014 Subaru Impreza wagon.Salesman Jim was super friendly and answered all of questions and concerns. Got a good price on the car. And a good price on our trade.

bjacup

22 de nov. de 2014

Went well, were willing to neg. on car even though I had to order it. Chris Did a good job helping with the pricing. Worked with Ashley in service they checked the car eyesight system for me to give me confidence that it was working. I enjoyed working with Chris, during the sale and he went over the car during delivery. Also, Chris provided good follow to make sure all was well with the car a few days after delivery. It was a low/no pressure environment and I liked working with Chris and the others in the dealership. Finance dept. didn't pressure me to purchase an additional warranty but did ask if I wanted one, but then they are supposed to do that.

gailwin

21 de nov. de 2014

We have just purchased our 5th vehicle from Frederick Motor Company in 15 years and couldn't be happier. I research everything before even walking into a dealership and know what the value of my trade is as well as fair purchase price for the vehicle I am considering. This dealership has enough respect to offer fair trade values and purchase prices without haggling, but will continue to work with you to help you get exactly what you want. Our salesman, Rick Kleinota, as well as the entire staff we have dealt with, are friendly, knowledgeable, helpful and professional at all times. This dealership is the epitome of what a dealership should be!

melissastaup

18 de nov. de 2014

I was looking for an AWD vehicle and have bought cars from here in the past. I went to check out the ford SUVs and Subarus. Rick Kleinota was my salesman and he was great- very patient with all my questions and multiple test drives as well as knowledgable! I apologize I can't remember all the names of everyone but they were so helpful and worked to get me financing that worked with my budget. 1st day driving my new Subaru Forester and I love it!

jhovis

18 de nov. de 2014

We have now bought 3 Subaru's and 1 F 150 on November 17, 2014 rom FMC and the price and customer service continues to be the best anyone could ask for. After shopping around and working deals we always save FMC for our last stop because we know we'll make the deal. We shop around for piece of mind in knowing were getting the best deal.Our salesman again was Rick Klienota. In my opinion one of the finest and honest salesman you could hope to find. Customer service is always his top priority.Even the sales managers at FMC are straight forward and don't pressure the sale. Obviously this is a "from the top down" method of operating a succussful business.If your in the market for a Ford or Subaru do yoursels a favor and stop in. Ask for Rick.

charlesucla

12 de nov. de 2014

A friend and I walked in the dealer on a Sat late afternoon, and immediately Eric White came to us and asked if we need any assistant. He explained in details the feature of 2015 Subaru Outback and had a test-drive with us. I ended up purchasing the car, and I really enjoy so far.The dealer is very friendly and Eric is especially friendly. I would recommend anybody who want to buy a car from this dealer.

Amber McCloskey

10 de nov. de 2014

I never felt pressured while deciding to make my purchase and everyone was very helpful. I could tell they had my best interest in mind and I did not feel I was being "tricked", very fair pricing as well. The car I wanted was not one on the lot and they worked hard to get me exactly what I wanted in a very timely manner, I could not be happier with my purchase and the dealer I bought it from, awesome team.

jgrossni

6 de nov. de 2014

Just purchased my first Subaru. Had a wonderful, pleasant experience working with Rick Kleinota at the Frederick Motor Company. I would recommend this car dealership to any of my family and friends. Mr.Kleinota was very knowledgeable about the vehicle and spent the necessary time going over the car's features.

atwarr1

4 de nov. de 2014

Thank you, thank you and thank you again!! I have had a wonderful experience with your Ford Motors Dealership and Walter Smith. All of you made me feel welcome from the time I got out of my car until I walked out and got in my new 2015 Ford Escape!! Whoa whoo! Your nicest also carried over to my family who helped me select my car and I thank you for the wonderful experience.

Patricia J Conner

31 de oct. de 2014

Just bought my first Subaru. Eric White, the sales rep. was helpful, patient, and very knowledgeable. They price matched another offer and gave us a very good deal. The whole process was much easier then I expected. He was willing to go above and beyond. I really appreciated his help and am enjoying my new car. I would recommend Ford Motor company. The staff is friendly and helpful.

Alexandra Chahalis

29 de oct. de 2014

I bought my first car here at Ford in Frederick, and I couldn't be happier. I bought a 2014 Ford Focus FE and LOVE it. Eric White was very knowledgable and informative about the car and all I needed to know about it as well as being extremely kind to my mother and me. Once the deal was made, he gave me the key and I drove out of there (same day) with my new car with only 17 miles on it (including the test drive). I couldn't be happier with my purchase, and I would definitely recommend Eric as your sales representative. I even stopped by a few weeks later with a question about when to get my free oil change at Ford and he didn't hesitate to help me (even though I dropped by without calling ahead or making an appointment). He, as well as the entire Ford sales team, is extremely kind, respectful and really care for you as an individual. I would definitely recommend them, no doubt about it!

Neil Jenkins

26 de oct. de 2014

After dealing with lots of other dealerships in the area, I was very happy to find Frederick Motor Company. They helped me find the car I wanted, even though it wasn't on the lot, and there was no hassle. It was an extremely friendly atmosphere, and I really appreciated working with them. Thanks!

hheier77

23 de oct. de 2014

This is my 3rd vehicle from Ford Motor Co and I am still a satisfied customer. I have had Walter for 2 or my 3 vehicle purchases and he is great. He is kind, caring and take the time to listen and help you with all your buying needs. He is not a "pushy" salesman and believe me that is one of the main reasons I keep coming back. He doesn't try to sell you something you don't want. He took time to go over all my "bells & whistles" of my new Subaru and did it when it was convenient for me. Other dealerships wouldn't have done that! I feel Ford Motor Co are honest people and truly care about their customers. We have 2 teenagers that will be driving in a few years...we will be seeing you then!Thanks Walter!

neilaberman

23 de oct. de 2014

These men were helpful, friendly, I got a great car, and Walter was extremely helpful to me.He has given me extra time, taught me things about the new car, and offered to help me learn more as the years progress. I would highly recommend this dealership.

jhphebus

18 de oct. de 2014

No pressure, just great communication with knowledgeable sales experts! Covered everything! Whole process easy, friendly and very fair! Love this place! See Rick Kleinota, he's the best!

electrician

17 de oct. de 2014

Thanks to Walter for keeping my new fleet business in Frederick! I recently bought 2 vehicles from Walter and plan to buy a 3rd. We have our service done here as well. Thanks Frederick Motor Company.

bsteig

14 de oct. de 2014

I just bought my 5th vehicle there -- and 4th Subaru. Rick (my salesman) and everyone else is friendly, professional, and knowledgeable. The whole experience is smooth, both purchase and service.

rwhtkh1991

13 de oct. de 2014

Chris Curry made the process of buying our new 2015 Ford Explorer easy and comfortable. We did not feel pressured at all. Chris did an excellent job of showing us the Explorer and all of its features without dragging it out! Everyone including the business manager and the staff member that handles the trade-ins were excellent. We will certainly recommend this dealership to others.

sabarber

7 de oct. de 2014

This was the best experience I have ever had buying a car. I got the price I was looking for with no haggling. Rick was extremely knowledgeable about the Subarus I was interested in and set up the bluetooth for me after I bought the CrossTrek.

ncgranny

1 de oct. de 2014

Mark is a great sales person! No sales pressure. Was very helpful and would answer every question I asked. Believe me I asked a lot of questions. Very happy with the Forester. He even set up my cell phone for me. Will return here to buy my next vehicle. Shopped on line and by far this was the best price.Thanks Mark for a great experience.

Trekker01

30 de sep. de 2014

I had a special circumstance so I contact Pat, the sales manager, first. He was very helpful in email correspondence and introduced me to Roberto when I arrived. I drove two vehicles and knew what I wanted. During the test drive Roberto was patient and answered questions, he was not in the least bit pushy. Without any hesitation Roberto was able to get my truck from another dealership and that was a seamless transaction. When I made the purchase Keith was very straightforward and answered all our questions. I had a "we owe" item; bed liner, and when I came in to leave my truck off I learned that an old friend, Grant, now worked there and he greeted me with great sincerity and volunteered to bring me to work as the shuttle wasn't to be back for 30 minutes. I have owned over 30 cars in my nearly 40 years of driving, and these guys made the experience as good a one as I have ever had...THANKS! PS, on the optional question below, there was simply no reason to go anywhere but Frederick Motor Company.

K Kee

25 de sep. de 2014

We had a great experience buying our new Subaru from Frederick Motor Company. It was a no pressure environment that put us at ease. We left feeling comfortable and extremely satisfied with our experience. We will be back!Ken and Michelle Keegin

Rjcorder

21 de sep. de 2014

Went n for a test drive, no intention on buying, and was sold on the car I ended up buying and leaving with that night. I had my toddler son with me and they were great with him and also had a kids corner with movies to keep him occupied. Great friendly salesman and finance person was very informative.Thanks for helping me by my new car!

jacquigrey

16 de sep. de 2014

Frederick Motor Company was the third dealership we visited in our search for a Subaru Forester. Walter Smith was very personable and immediately put us at ease. He is most knowledgeable and answered all of our questions. There was no pressure to make a purchase. We highly recommend Walter and all of the folks at FMC. We are very pleased with our new car

edmandc

15 de sep. de 2014

Leased 2014 Ford Transit Connect XLT. Chris KNUPP did a SUPERB JOB of making sure I had all the information needed to make a decision on two separate occasions. I had to delay an earlier search for a new vehicle at the dealership because of an intervening health issue of mine. Chris was interested enough to ask about me even when I had to curtail this initial search. We resumed my search for a new vehicle when I brought my wife in for a look at the XLT and after that it was a rather quick process of choosing a vehicle to finalizing our first leased vehicle. I believe the price was good but I settled for several extra accessories just to get a quicker delivery of an existing vehicle in the area inventory. Delivery information was VERY thorough, perhaps way to much info all at once for me on the extensive SYNC system. If Quality of Work refers to Service, I have not had to use any Service as yet and therefore cannot rate.Again, a VERY POSITIVE experience with the Dealership and the Sales Associate, Chris KNUPP.

rhonda.cleveland.2006

14 de sep. de 2014

I wanted a 2014 Desert Sand Crosstrek and Chris Curry was our salesperson. He was great from start to finish, even calling me a few days after I got the Crosstrek home.Everyone in the dealership was so friendly...we had brought our puppy with us and EVERYONE stopped to pet him, ask about him, etc.If we know anyone looking for a Subaru (or a Ford), I will send them to Chris Curry every time!!! Great experience!!!

mark_shaffer

13 de sep. de 2014

Chris Curry is affable and honest. He knows his product and makes the time to present features and answer questions in detail. Chris possesses a quality lacking in many sales people, he listens.

amphibo

13 de sep. de 2014

Purchased 2014 Subaru Impreza. Worked with Janie Silbernagel online and then in person. Easy to work with no problems from start to finish. Definitely recommend contacting her if your looking online.

ElizabethGill

11 de sep. de 2014

I had been looking for a Ford Focus SE, but in the color of candy blue. I went to Frederick Motor Co, just to check them out, and they had my car! Roberto was very patient and honest with me, honoring the price listed in the newpaper, AND he got me the best value for my trade-in! Everybody I talked with were very friendly and helpful. It can't be stated enough that Frederick Motor Co is a very low-key, laid-back place to buy a car; this really helped with my first car-buying experience. I would definitely recommend them, and especially Roberto, to anyone.

ks28332

9 de sep. de 2014

I worked with Charlie Yokum who helped me tremendously through the whole process. He keep me up to date with when my car would be delivered and when it could be ready. Charlie and the finance department were especially helpful with working with me. Would definitely recommend this dealership and Charlie to anyone looking for a Subaru.

Customer123456

9 de sep. de 2014

My 19 year old daughter was in and out with a car in less than an hour. Good Value, Quality customer service. Thanks Jim for your assistance.

sam706

5 de sep. de 2014

I went to Frederick Motor Company because I was interested in a Ford Edge SEL. Walter Smith was very friendly, extremely knowledgeable, and more than willing to help me understand all the features on the vehicle. I would definitely return to FMC, and would want Walter as my salesman. I also want to thank the Sales Manager, Pat Blackwood. I purchased a vehicle from him in 1995, and it was great to know he is at FMC now. I have purchase many vehicles in my life, and by far, Walter Smith is the best salesman I have ever worked with. Thank you very much Walter!

RavensFan2812

2 de sep. de 2014

I went to FMC to look into buying a 2014 Expedition. I spoke with Walter Smith, and he had one on the lot. We test drove the vehicle and I loved it. Walter was VERY knowledgeable about the vehicle,, answering every question I had. He worked very hard to close the deal and gave me the kind of special attention I appreciate when I'm spending that kind of money. The entire process, including financing and buying extra parts went very smoothly and everyone was very nice. I'd certainly recommend this dealership if you're looking for a new or used car, and Walter Smith in particular.

frecklespb

1 de sep. de 2014

I did not know buying a new car could be so easy, informative and convenient. GREAT DEAL!!! Rick even helped with setting up my Bluetooth.

SeanN

29 de ago. de 2014

He was very helpful, friendly, and attentive even when I arrived and he was helping someone else. I would gladly work with him again on my next purchase

paradisepawn

28 de ago. de 2014

Great experience with Rick Kleinota. This is the 5th vehicle purchased from Frederick Motor Company. Very professional and friendly staff. Vehicle was ready as promised and transaction was smooth.

N227311

27 de ago. de 2014

Chris Curry and all the sales, service and finance personnel were top notch. I would recommend to all that are in the market for a new or used vehicle.

focusstyay

25 de ago. de 2014

The whole team was wonderful. From the beginning, Grant was helpful and taught us about features on the car we weren't aware of (usually we know more than the dealership). He wasn't pushy at all so we really enjoyed working with him. Then Ron made the finance piece quick and painless so we left in very good spirits and pleased about the price we settled on. We have already, and will definitely continue to, recommend them to family and friends!

rennick33

23 de ago. de 2014

We were uncertain of the exact model of car that we wanted to purchase, and Eric White did a great job of pointing out different features of various models to assist us in narrowing it down. He was knowledgeable, friendly, and helpful. He made the car buying process very easy, and we never felt pressured to make a decision. We highly recommend working with Eric and making a purchase from The Frederick Motor Company!

melbell12

17 de ago. de 2014

I would highly recommend The Frederick Motor Company to anyone considering a car or truck purchase. My salesman Chris Curry made total car buying process easy -great customer service!!!

claytonda

15 de ago. de 2014

Entire staff was very friendly. Chris Curry was very helpful and very knowledgeable on the products. I have bought several vehicles over the years and I always check around with several dealerships, but always end up buying at Frederick Motor Co.

jkeffer

14 de ago. de 2014

Excellent service from time I walked in til I got my new car rick throughly explained everything about the car showed me every detail very nice to work with

brownie092570

12 de ago. de 2014

Walter makes buying a car so much more enjoyable & easier. He gave us a great price and found up our perfect car. He even went out of his way to set up a time to help set up our phones. Perfect Customer Service. I look forward to buying my next car with Walter.

CarolAM1129

11 de ago. de 2014

Very friendly atmosphere. Andy was very thorough about the car and any questions we had. His sense of humor was a plus. Different from some of the other dealerships we were at and would definitely refer/recommend this dealership to anyone.

jdayton84

11 de ago. de 2014

My Wife and I were looking for an Impreza and Eric did not disappoint. Other than a snafu with their license plate printing machine, the experience was perfect. Eric showed us a number of cars and facilitated the trade in of my two vehicles. If the need should come up, I'll be back again to purchase my next car.Eric was friendly and has kept us up to date with any information that has been needed.

orionkimberlin

11 de ago. de 2014

Love my new car, excellent service in finding it for me. There wasn't any pressuring me into any particular car, nor someone breathing down my back while I looked at the cars aside from the obligatory checking in when I first got there. All of which was appreciated.

pcicconemckluskey

5 de ago. de 2014

We are an out-of-state company looking to lease 3 vehicles for employees on assignment in Frederick. The customer service was fantastic. Walter was very responsive and the whole process went very smoothly. Very much appreciated.

eechurch

1 de ago. de 2014

This was a super easy transaction. Janie made the experience seamless. Negotiations were simple and she made sure I got a good deal, driving off the lot with the truck I wanted. Keith was a pleasure to work with on the finance end of the deal. Both were patient and displayed a great sense of humor. I'd recommend The Fredrick Motor Company to anyone looking to purchase a vehicle.Thanks!!!!! I love the truck!

Curtinseven

30 de jul. de 2014

Best new car shopping experience ever!! Wonderful to find a dealer that works with you and a sales person that cares! Highly pleased. Thank you Walter!

sgharris

26 de jul. de 2014

Rick Kleinota is the best. He is a very customer focused sales person. I will be recommending him to all my friends who want a new car or truck. .

mannybenton

23 de jul. de 2014

This was a great and fun experience and I wasn't even the person buying the car. Charlie worked with my girlfriend and I and got to know what she was looking for. She loves her new Ford Fiesta and I love driving it also. I have bought several cars in the past but this time it was different. This time it was what a car buying experience should be. ENJOYABLE!!! I can't wait to work with Charlie in the future when I buy my new car.

tamaratoncic

21 de jul. de 2014

Charlie got to know my wants just by "chatting" with me. Before I knew it, I had the car I wanted AND drove it home!

tvoracek

21 de jul. de 2014

Thank you Roberto Lopez for your very helpful and professional assistance in our purchase of a new car and trading in our old Subaru. This was our fourth auto purchase in the last five years from Frederick Motor and Roberto is certainly one of the reasons why we keep coming back. Negotiations were relaxed and friendly. Roberto clearly understood our position and worked hard to make the sale happen. He should be commended.

durhamse

21 de jul. de 2014

Having purchase my last 2 vehicles, Fusion and Escape from Charlie at Century Ford I am glad to see he made the change to be closer to me so I didn't need to go 20 miles for the friendly service that he always provided. Charlie always had great conversation when ever our cars came over for service or arranged the loaner if we couldn't wait. Thanks to Charlie and will be buying again soon!Scott & Bonnie Durham

Rbroos

19 de jul. de 2014

Working with Andy Messer was an outstanding experience.He helped get me a great deal on my new vehicle,and the car exceeded my expectations.Andy's knowledge of the cars features was second to none.Thanks to Ron in the Finance dept. for getting me a great rate,even though I had a few credit issues.Overall a great experience.

juliatruby

17 de jul. de 2014

Charlie made my car buying experience lots of fun! He was knowledgeable about the cars, had a friendly attitude, and made everything as easy as possible. I'll definitely recommend him to my friends.

admarsh15

16 de jul. de 2014

Thanks to Kevin for the fair deal. Thanks to Walter for explaining everything in detail and showing all the features on the truck, Wow, didn't know there was that much packed into the new trucks! And thanks Ashley for her work on the service end with the other vehicle we have purchased at Fred Motor Company. Great team effort

jmo12976

16 de jul. de 2014

I was very pleased with the service I received from Walter Smith and the Frederick Motor Company. I would definitely recommend them to everyone. Very satisfied with my purchase.

Redshirtchris

16 de jul. de 2014

The service and sales team at the frederick motor co. are terrific. They are very professional and answered all my questions. They have the best selection of trucks around and are fair in their pricing. A first class operation all the way.

amanda26

15 de jul. de 2014

I LOVE my new escape! Everyone i spoke to was very friendly and Rick Kleinota did an awesome job at finding exactly what i was looking for! My new car was at the dealership in a very short amount of time and it was PERFECT!

kevinrg

14 de jul. de 2014

The sales person, Colby, walked that difficult line of giving you attention, providing you with information but not making you feel that you were being harassed. The sales department and finance team provided me with all of the options but did not make me feel that I needed all of the extras. Again, they provided me with information that allowed me to make informed decisions.

ournewcar14

7 de jul. de 2014

The staff were very informative and had no pressure. The price was advertised and had no surprises. It was worth the trip from lower Montgomery County.

MRossoSS

3 de jul. de 2014

So let me start off by saying Walter Smith is pretty freaking awesome. My husband and I purchased a 2014 Ford Edge SE. I've never had such a fun and laid back experience buying a car before. Everyone here is so down to earth and friendly. My husband and I chose to purchase with them not based on the price we got the car for, but because we know these are the kind of people we want to deal with for the upcoming years of our vehicles maintenance. My husband and I will ONLY be shopping Frederick Motor Company in the future!

jth51894

28 de jun. de 2014

I had a great first time buyers experience. The staff treated me very well and I could not have asked for a better way to purchase my first car. Thank you Frederick Motor Company.

rjmulv22

28 de jun. de 2014

Friendly comfortable service with all the staff positive and looking to please us and make us feel at home. Have in the past and will continue recommend these guys and gals

jrider

28 de jun. de 2014

This is the fourth Ford we have purchased from The Frederick Motor Company. Three of the four have been Focus. Always great service. Always. Great dealership. Great service and great people.

Accobra64

27 de jun. de 2014

I was very impressed with the great work ethics of rick &Colby & their professionalism. I was very elated with the fine deal I was given by Rick. Thank You very much.

RMacInnes

17 de jun. de 2014

Walter Smith is a knowledgeable, personable, sales professional. He was able to find me the right truck at the right price with a fair trade on my existing truck. He was patient and thorough in finding just what I wanted and at delivery, spent all the time I needed to orient me with my new ride including putting tabs in the Owners Manual for frequently looked for topics. He made sure that the paperwork was handled efficiently and expeditiously. There was never any pressure of "upsell" of unneeded extras. From past experience with the Frederick Motor service and parts personnel, I know that my new F250 will be in good hands when it comes time for periodic maintenance. Frederick Motor has earned my trust and future business.

sawyerld0

15 de jun. de 2014

Chris was professional and we were able to come to an equitable agreement in short order. He was helpful courteous and professional. No hard sell tactics. We look forward to a dealing with the entire team at the dealership over the next five years.

grohl123

13 de jun. de 2014

Showed up looking for 2 cars and spoke with a man named Chris Curry. He pointed me in the right direction and I am very happy with my decision. The cars are great and the service was great. The entire process was finished in 2 days so it was very quick as well. I will definitely be doing business with them in the future.

DeirdreCourtney

13 de jun. de 2014

Walter was super helpful and stayed in contact with me throughout and after the buying experience!! Best car buying experience I've had! Thank you, Walter and friends at Frederick Motor Company!!

csipling

12 de jun. de 2014

We visited this dealership on several occasions looking at Subaru cars. We took many on test drives. Never pressured into purchasing any. The price given for our trade was reasonable. I would purchase again at Frederick Motor Company.

kbrown3217

10 de jun. de 2014

My husband got in contact with the dealership and gave Janie all our information. Once we got there we test drove our car and once we got back we started going over some paperwork and while Kevin in the business office took care of our financing info, Janie went over the features with us. Overall I don't think I've ever got through buying a car that fast! The staff was extremely courteous and knowledgeable and went the extra mile on every aspect of the vehicle, including setting up of the Bluetooth and hands free devices. Completely 100% satisfied and will definitely be a return buyer for when we get our next Subaru. Thank you Janie!

craigerh

3 de jun. de 2014

I had visited the dealership earlier in the week and spoke to Chris about a Taurus SEL. My wife and I came by that following Saturday and took a drive in the SEL. Ford was offering some great incentives and this dealership also provided a good discount. We ended up buying a Taurus Limited since we liked the exterior color better and the other accessories. Chris worked with us in a very polite and professional manner and we were able to drive off in the Limited. The entire experience was relaxed and even though it was Memorial weekend we did not experience the hectic atmosphere at most dealerships. Chris Curry has followed up with a couple phone calls to see how things were going. Today I picked up my tags and Chris put them on and as always was very friendly. All in all a good experience including working with the sales manager Patrick.

Marciabeachley

2 de jun. de 2014

I have owned GM cars all of my life. I was in the market for a new car and was looking for a car with good mileage. I liked the look of the Fusion and decided to take a test drive with the hybrid Fusion. I did not like the feel of the hybrid. I was disapointed, but Rick being the excellent saleman that he is continued to explain the benefits of the Ecoboost Fusions. After several more test drives and did I mention that Rick is extremely patient, I had found my new car! I Love my new Fusion! I will recommend Rick Kleinota to everyone!

Daren_md_wrx

2 de jun. de 2014

My new car buying experience with Frederick Motors was great. Everyone was very knowledgeable with the product they sell and very friendly. There was really no pressure in buying and if you did buy a car, it was a hassle free experience. I would totally recommend this dealership to my family and friends. Thanks again, Walter and Frederick Motors, for putting me in my new 2015 WRX! You will probably see me again for future purchases!

jwinds1

1 de jun. de 2014

May 2014I decided it was time to purchase a new Ford F150 to replace my 2001 which now has 207k miles on it. As always, it was a pleasurable experience dealing with the professionals at The Frederick Motor Company, especially my salesman Chris Curry. As a statement to the integrity of this dealership, this is the fourth new vehicle that I have purchased from them in the last fourteen years. Although I solicited quotes from several dealerships going in to the purchase process, in my heart I wanted to buy from The Frederick Motor Company because of the respect and trust that they have instilled over the years. They did not let me down! Thanks again to Chris Curry and the team at The Frederick Motor Company. You are definitely my number one destination for vehicle purchases and service.Jim WWalkersville, MD

forrest0501

28 de may. de 2014

The employees at the Frederick Motor Company are top notch. They know what they're doing, and they like what they do. My experience there today was a perfect example of amazing customer service. I would highly recommend purchasing a Subaru from this dealer.

jpcoutts

28 de may. de 2014

After hearing that Ford was offering a hefty incentive on Ford Focus Electric models, my wife and I started looking at local dealerships for inventory. We started by checking with a dealership very close to us who did not have a vehicle and were unable to get one in from other dealer stock. In our research we came across The Frederick Motor Company and saw that they had a white FFE in stock, which is what we wanted. I applied for a loan with our local credit union, and at the same time was put in touch with Roberto at The Frederick Motor Company. Within a 24 hour period, Roberto had ballpark numbers for us, without even seeing our trade in, and had us approved for 0% APR through Ford Motor Credit. This all took place on Tuesday and Wednesday. On Friday, we drove down to the dealership with our trades. Roberto greeted us outside and we saw that our car was already prepped and waiting for us. While we signed some standard paperwork and took the FFE for a test drive our trades were evaluated. We ended up receiving far more than we expected for our trades. Roberto was very friendly and did everything he could to get us a good deal. We were at the dealership for roughly 2 hours (mostly to ensure that the car had a full charge). Roberto spent a great deal of time with us setting up our MyFordMobile account and showing us various features of the vehicle while it was charging. Roberto went out of his way to try and find a charging station between the dealership and our house because the trip was close to the charge range of the vehicle. Unfortunately, there was not a charging station between the dealership and our house, but we ended up not needing a charge to get home anyway.Overall, this was the smoothest car buying experience we have ever had, and we would certainly recommend The Frederick Motor Company and Roberto Lopez to any friends and family in the market for a new Ford or Subaru.

mmyers2

27 de may. de 2014

A very pleasant buying experience and I would recommend Frederick Motor company to anyone. Rick Kleinoto was our salesman and handled everything in a very knowledgeable and professional manner.

hnick1234

21 de may. de 2014

Willing to work with my budget and stayed late to assist with the car purchase without making us feel rushed. They did advertise a 0.9% APR on their website for qualified buyers for Subaru Impreza, which was not able to be honored only because of a cosign (not credit), but overall they were helpful and courteous. I am very happy with my purchase.

bjose1

18 de may. de 2014

Our new car purchase experience at The Frederick Motor Company sets the excellence bar that other dealerships needto aim for. The Frederick Motor Company has had a longstanding great reputation for quality sales and service. RobertoLopez is a true car sales professional. The entire purchase process from greeting to signature on the dotted line was friendly,knowledgeable,and no high pressure at all. The dealership was clean, well organized, and staffed to serve the customer.

chranson

14 de may. de 2014

My spouse and I started our search for a new car at a very nearby competitor; we were so put off by how pushy they were that afterwards we were dreading the process of car shopping. Our experience at Frederick Motor Company was better. Walter assisted us and he was much more laid back and more knowledgeable than the competitor. We explained our budget and he worked with us to get the SUV we wanted for a fair price. He outlined exactly what the bottom line, out-the-door price would be so that once we were ready to buy, the paperwork was straightforward and quick--no surprises. When we got the keys, he walked out to the front with us and took time to re-explain the computer features and help us set up bluetooth, even though there was another family waiting to look at a car. He could have rushed us out after we paid to jump on the next customer, but he didn't; he wanted us to leave throughly satisfied--which we were.

Katjak67

11 de may. de 2014

Honestly, probably the best car purchase experience I have ever had! Walter Smith was awesome! Very knowledgeable and truly wants to make sure you are happy! Highly Recommend!

Obtuz1

8 de may. de 2014

I recently purchased a certified pre-owned 2014 Mustang convertible. Chris was extremely professional, efficient and knowledgable. I have been doing a lot of comparison shopping and I got a great deal on the car. Compared to previous car buying experiences this was outstandingly easy and I would recommend Chris and this dealership to anyone.

Taffy12345

5 de may. de 2014

Chris was very helpful, friendly and not "pushy". He really worked with us to help us purchase the car we wanted. Made the whole experience enjoyable. He followed through with a phone call a couple days after we had the car home to make sure we didn't have any questions.

NanPritch

2 de may. de 2014

I visited Frederick Motor Company last Saturday morning 'just to look' at the 2014 Subaru line. Roberta answered all my questions thoroughly, never pressured me, and was very respectful of the amount I'd budgeted for a new car. The two people I talked with in the finance department explained all the options thoroughly, yet again, there was no pressure to purchase anything I didn't want. Monday afternoon, I drove off the lot in my new car! I've never had such a positive car buying experience. I've recommended Frederick Motor Company to everyone.

kehershey

2 de may. de 2014

I bought a new Subaru Outback two days ago. Grant Schley and Frederick Motor Company were fantastic to work with. I solicited 8 dealerships for price quotes. Frederick Motor Company was the farthest away, an hour drive. I live in Northern Virginia, and there are MANY dealerships in my area. Grant got back to me almost immediately with the lowest quote. He had done research to find the color and package I wanted, even though he didn't have it at his dealership. Over the next two days, he sent me dealer invoice information on the car and pricing. He was completely forthcoming and honest throughout the entire process and was never pushy or aggressive. I decided to go with Frederick Motor Company because of the low quote but also because of Grant's integrity. Once I notified the other dealers that I had made my decision, they immediately came at me with counteroffers that were equal to the initial quote given me by Frederick Motor Company. They also miraculously found cars that hadn't previously been on their lot. With these new offers, I could have purchased a car much closer to my home. However, I decided to stay with Grant and Frederick Motor Company because of their excellent customer service. I soon discovered that Grant also had a great deal of the "human element.' Knowing how excited I was about my purchase, when it arrived at his dealership, he texted me a photo of my car with the caption, "She is here!" The finance process and pickup of the car was just as easy and trouble free. I would highly recommend this dealership, and when I purchase a new car in 15 years (or maybe 20, knowing Subaru quality) I will certainly come back! Five Stars!

MikeMumma

25 de abr. de 2014

Overall great experience. Rick is extremely knowledgeable and uses a no-nonsense, no-pressure approach. I would highly recommend you go to FMC if considering a Subaru or Ford.

XXXXa

21 de abr. de 2014

We have been loyal service customers of Frederick Motor, and were going to look there for a new to us 'used car'. Rick Kleinota was VERY patient, and went through all the differences of the cars available. New and used.We bought a new Subaru from your dealership, my husband is very happy, and bottom line cost made a lot of sense. No pushy tactics, just honestly and common sense about the budget we had.

rllewisbu

11 de abr. de 2014

We went to Frederick Motor Company to test drive a couple models of the 2014 Subaru. Rick greeted us as we started to walk around the lot. He showed us the models we were interested in and we did a test drive in two models. I told Rick that we were interested, but were still looking. He said he understood and there was no pressure. I called the next day to talk with Rick and ask some questions. He answered those that he could and called back within about 10 minutes on the finance ones that he had to look up numbers. At that time I told him that since I was a Pastor and it was a really busy time of the year, I would call him back after Easter. Within two days, the car that we were going to replace with the new one died. I called Rick and we were at the dealership later that evening purchasing a new car. Both Rick and the Finance person (I cannot remember his name) stay with us after closing time to finish the deal.It was a long day and I was ready to go home. Rick told me I could come back sometime in the next few days to go over any questions I might have have about the features. I did just that. I called an made an appointment for about an hour later (which I was a couple of minutes late for) and Rick spent time with me going over the features and setting up the Bluetooth function.This was by far the best car buying experience I and my wife have ever had.

joetdodd

11 de abr. de 2014

This was the first time i have bought a used car. I visited numerous dealerships in the Frederick area and all i met was pushy and forcefully employees. A friend recommended the Frederick Motor Company . I was met by a sales consultant (Todd Walters) who was very friendly and helpful. Buying a car can be really stressful and up until this point i was getting frustrated. Todd was able to explain the different cars and help me decide what was available for my budget. The Frederick Motor Company worked very hard to get me financing on the vehicle. I would not have been able to buy a car without their help. If you want: Good service High Quality cars No pushy salesmanI highly suggest you take a look at The Frederick Motor Company.

Wagak

7 de abr. de 2014

We were very impressed with Frederick Motor Co. and in particular, Eric White. In the past 6 months, we have purchased 2 new vehicles, a Subaru and a Ford. Eric was very low pressure, very knowledgeable and fun to work with. We will certainly recommend everyone we know to Eric White at Frederick Motor Company. Thank you Eric! We will definitely be returning when we need a new car.All the best,The Wagamans

gordonmoyer1

7 de abr. de 2014

I have to tell everyone Walter was fantastic to work with, I was on the fence for a BRZ, WRX or focus ST and he took the time to take me for a test drive on all three cars and a help with with the pros and cons or each. I ended up with the Focus and could not be happier with the purchase made with his help. If you need a subaru or new ford Walter is the mad you want to see!

annekmcgowan

5 de abr. de 2014

We have been pleased with the service Ashley King has provided on my 2008 Subaru Tribeca, I just purchased a new 2014 Subaru Tribeca, working with Eric White. Although we were on vacation after our first meeting with Eric, he contacted us via E-mail thanking us for stopping by, and stated that he would be happy to work with us if we were still interested in the 2014 Subaru Tribeca. We did return, and after a test drive, we were sold on the car. After the purchase, Eric has been most helpful with answers to questions that we have had about the Navigation System and telephone connection. I would highly recommend a Subaru vehicle to friends, and Eric White as the salesperson.With appreciation,Rita McGowan

AE961207

4 de abr. de 2014

Eric was great. He had knowledge of the product. Professional and great to work with. Didn't hassle us about buying, gave us private time.

jhovis

4 de abr. de 2014

Having purchased 2 Subaru's from Rick at the Frederick Motor Company in the past I knew I would get the best service and price for my next Subaru. But to keep them in "check", I did price elsewhere but of course ended up at Rick's desk again. At first the price wasn't where I needed it to be , but in the end we drove away in our new Forrester XT. Rick and the management understood where I wanted to be and worked with me so I would be satisfied with the price. Rick always provides top notch service with absolutely no pressure to buy as does the management. Frederick Motor Company is a smaller but very capable dealership that operates much differently that those big box dealerships where you are simply a sales figure. Very knowledgeable and honest salespeople are truly the backbone of FMC which is why I return time after time. Thanks Rick!

jimpro5656

2 de abr. de 2014

why I would buy from Frederick motor company again and why i give it great ratings was the service. Eric did a great job, knew the product well and worked with me to get the car. The loan guy was very good as well, think it was keith, he explained everything in simple terms, didn't pressure me into buying anything I didn't want, real professional. Both guys were professionals.

67indians

31 de mar. de 2014

Walter Smith was very knowledgeable about the car that I wanted and helped me get exactly what i was looking for. He searched local dealers and got my car exactly as we discussed and worked within the budget that I had in mind. Will be letting friends know that if they ever need a car, they should talk to Walter at Frederick Motors.

bell4912

30 de mar. de 2014

Rick is the best. He really cares about his customers and explains everything very well. Thank you Rick. Grant also helped when Rick was busy with another customer.

TysonCr0sstrek

25 de mar. de 2014

Good professional and knowledgeable sales staff ... keep up the great work! Walter, Eric, and Pat were very attentive. This is our second purchase from this dealer. They were flexible in staying past closing hours.

sallen788

24 de mar. de 2014

Chris Curry was extremely helpful in finding me a car. He provided excellent service and very friendly in both showing me cars that I wanted and providing information about the vehicle. I would definitely recommend Chris Curry, and the Frederick Motor Company to anyone.

melcar

14 de mar. de 2014

Rick was helpful without being pushy. He knows the cars well and drives a Subaru himself. It felt as though he was treating us fairly and he is very committed to customer service.

EricGleysteen

14 de mar. de 2014

Chris Curry was excellent. I appreciated all his help. I got everything I wanted. Months later I haven't had a problem with car yet and I would recommend the Ford Motor Company and Chris Curry to anyone looking to buy a car.

angeleekee

10 de mar. de 2014

I was very impressed with the service and friendliness of this dealer. Roberto gave me a fair trade-in deal for my old car and the finance department did a wonderful job finding the best possible options for financing my new vehicle purchase. I feel like I was treated very fairly and will definitely be returning for all services in the future. I would also like to add that it took me less time to buy my new car here than it took for me to buy a new phone (which I did that same day) - so they don't waste your time. I would highly recommend this dealer if you're looking for a new vehicle.

scarfile

10 de mar. de 2014

First of all I want to praise Walter for his attention to detail, friendliness, pertinence and willing to please. We have never had such a wonderful car buying experience before. I was waiting for the game that some dealers spring on customers about pricing, or options that were agreed, but Walter from the start played no games with us. I've been in sales for 30 years and he is a prime example of how to treat a customer.

aws6

7 de mar. de 2014

Walter Smith is an excellent salesperson. Very knowledgable and takes his time with you. Very helpful with my navigation system as I am not a technologically challenged. I really like my new Ford truck. I have been a Chevy guy all of my life and traded in a Silverado and a Tahoe for my new Lariat. I feel it was a smart move everytime I drive my new truck.

Jacketedhp

4 de mar. de 2014

I have delt with The Frederick Motor Company over 20 years. I have purchased 7 new vehicles and 5 used from them. Every vehicle that I have purchased has been serviced by them. Everyone of my contacts with them over the years has been a great experience. Not all of my purchase have been their top of the line vehicle but I have always been treated as if I was there most important customer. My salesman Walter Smith is a great asset to this company. He has always followed up after he has sold me a new vehicle to make sure that everything is going well and if he sees me when in for service he always takes the time to stop and ask how I am doing. I make it a point to always tell my friends to give the Frederick Motor Company a shot at selling them their vehicle

leti4leti

3 de mar. de 2014

I highly recommend this dealership, and the people with whom I worked. Rick Kleinota was my salesman. He was honest, helpful and knowledgeable during the sales process. After I purchased my Outback, Rick left a message encouraging me to contact him if I had any questions and offered tutorials regarding the more technical features of the car. This was really appreciated, since I am technically challenged.Ashley King is the service person with whom I worked. She had a smile on her face and a great attitude. After I purchased my new car, she retrieved several articles from the car that I traded in and held them for me to pick up.Both Rick and Ashley were willing to go the extra mile to be helpful. I really appreciated this. This was the best experience that I have had at an auto dealership in many years. Thank you Frederick Motor Company.

tbdmusic

28 de feb. de 2014

We needed a new car and were almost immediately greeted by Eric White who was friendly and helpful in finding the right car for us. We took one vehicle for a test drive but decided that there were too many extras which put it out of our price range. Eric was very knowledgeable about the inventory and found another car of the same model with fewer features that met our needs and our price requirements. We appreciate the fact that Eric did not try to pressure us into purchasing a car that was more expensive than we could afford.

Esc2014

28 de feb. de 2014

I had a great experience shopping for my new Ford Escape. I knew the style and color I was looking for and I when I didn't find the one I wanted in the parking lot, Rick came out and greeted me and took me inside to search the inventory. In no time at all, he was able to pull around front the exact style (extended sun roof) I was looking for, in the right color, plus it had even more features than I was looking for. I really feel I got a very modern vehicle for a very fair price. Rick was great to work with, and he was very knowledgeable about every detail of the car. He really took his time and was patient in explaining the technology features of the SUV and assured me if I have any questions about it, to just call or stop by and he or one of the staff members would be sure to assist me. Rick even introduced me to the service team members I would be dealing with when I called in for routine service. Wow, what customer service! Keith in finance was also very informative and helpful and I feel he really did a great job getting me the best finance deal. I had a great experience and I would recommend Frederick Motor Company to anybody! Keep up the great customer service focus - you don't encounter customer service like this, much anymore!

katiecottle

26 de feb. de 2014

I was very pleased with my experience at Frederick Motor Company! My husband and I were treated with the respect and professionalism one would expect from a successful, locally owned and operated business. Walter was very informative and made sure I understood everything about my new purchase. It is clear that Walter and Frederick Motor Company want to sell cars, not just one car as they are upfront and friendly from the time you walk on the lot until after you have made the purchase- even calling on my birthday to wish me a great day! I would buy again without hesitation and recommend Walter to all my car buying friends.

wpgould

21 de feb. de 2014

On the Dealership website I asked for an 'eprice' on a Subaru WRX that I was interested in. Brandon Wilson responded promptly with a very good price. He made the car available for a test drive, letting me know when he was available. I visited the dealership and went on a test drive in the car and Brandon was very knowledgeble about the car and it's features. The dealership personnel were all very courteous and friendly throughout my visit. At no time did anyone pressure me to purchase other products (warranties, etc). They made it clear what what products were available, but there was no high pressure sales tactics.It was a very good Dealer experience with friendly knowledgeble people. It was the best new car buying experience I have had by far (going back to 1988).

StephenArmstrong

17 de feb. de 2014

My wife and I purchased a 2014 Fiesta from Mark Goldenthal this February, and he couldn't have been more helpful. He was knowledgeable about the car, he listened to what we needed, discussed options and models with us, gave his recommendation, and all without ever being pushy. We knew we would get the car we wanted, no regrets. He even took the time to set up the Bluetooth link on our phones! We left with a new car and felt 100% satisfied with the service we had received. We would definitely recommend the Frederick Motor Company, and Mark especially, to any of our family or friends who need a new car.

Shoopy

16 de feb. de 2014

Eric was an absolute pleasure to work with when we bought our Subaru Forester yesterday. He was informative and friendly, and was not pushy. He highlighted the vehicle's features during the test drive and informed us about all aspects of the car. The negotiation regarding price was never unpleasant and I never felt uncomfortable with the process. Eric was with us through every step of the purchasing process and we felt very comfortable working with him. As a woman, one of the things that I really appreciated with Eric is that since he knew that it was going to be MY car, he took my questions seriously and answered ME I've dealt with other car dealers in the past (not at Frederick Motor Company) who kept talking to my husband about the features of the car and pretty much ignored me. I would strongly recommend Eric for anyone purchasing a car at Frederick Motor Company.

daswa

15 de feb. de 2014

I had a very good experianse buying my 2014 Subaru Outback from this dealership. They were friendly and honest. they really tried to fix my old car.

trishk2488

15 de feb. de 2014

I had an excellent experience at this dealership. Walter was extremely helpful, and went out of his way to make sure I understood everything, (this was the first car I bought on my own). All employees were very friendly and helpful. Walter even helped me to pair my phone with the blue tooth system, since I had no idea what I was doing. Overall a very positive experience:)

Fronald

7 de feb. de 2014

My car buying experience at The Frederick Motor Co was nothing short of outstanding. My salesman, Brandon, worked my issues very quickly and very professionally. I couldn't have received better service from him or from anyone else for that matter. I explained to Brandon that I owned a Subaru many years ago and remember it being a very well built car (as I had kids in tow at the time) and always wanted to come back to check out the newer ones and I was completely sold after viewing the newest styles. I told Brandon that I didn't even need to drive this one because I had driven my first one for nearly 10 years with no major maintenance problems or issues! Kudos to Ashley in the Service Dept who took care of having both a trailer hitch and remote start installed in a day! She did a great job on taking care of the necessary arrangements in order to get the car back to me ASAP! And I mean well done and fast!!!I wish to thank everyone at The Frederick Motor Co who offered a kind word as I passed by or even offered to help in some way!Just a great organization all around,Thank you,Ron Antonio, Frederick, MD

hallmanl

7 de feb. de 2014

This experience was very good, everything went as planned and salesperson extremely attentive and helpful. All aspects of the transaction were handled professionaly and courteously.

lroy13

6 de feb. de 2014

When I walked onto Frederick Motors lot, the friendliness of Walter Smith and his interest in sharing what he knows about the Subaru made me feel like I had found a friend, not a salesperson. It was apparent from the beginning that he wanted to help me find a car I would be happy with and he did everything he could to make it happen.Everyone we met was extremely helpful. From showing the way the car works, to introducing the service people, and meeting the sales manager. I will happily travel the extra half hour every time I need service or help with my car because they really do take good care of everyone that walks through their doors.

cathylepine

5 de feb. de 2014

I have already recommended Rick Kleinota to a coworker. He is awesome. Not your typical car salesperson. Even though in pain from an accident, he preservered

GOBRS

4 de feb. de 2014

Im very pleased with Andy Messers professionalism and commitment to make the customer happy. Also, I order my Ford Fusion and Andy took the time to keep me informed of the status of my car though out the enter process, submittal, assemble, delivery. Andy is accredit to his profession.

swatmom06

2 de feb. de 2014

Our recent experience with Walter Smith and the staff at The Frederick Motor Company was great. Although we knew wed be buying a car within a week or so, we hadnt decided on the exact car or dealership. How fortunate we were that we stopped by The Frederick Motor Company and Walter was the one to come out and greet us on that bitter cold day! He spent a great deal of time answering our questions, going for a test drive and answering more questions. After a second day of looking at cars at other dealerships, we returned the third day to purchase our Fusion from Walter. He took the time to explain all of the features and even introduced us to the Service staff. Its rare to find a salesman (of any product) who is that knowledgeable and also interested in the customer. It was a great experience, and we would recommend those in the marker for a new (or used) car to visit the dealership and talk to Walter.

jamesmeech

31 de ene. de 2014

From the first time I stopped at the dealership, Chris and the entire staff were very helpful and understanding of my wants and needs for trading in and purchasing (leasing) a new vehicle for my wife. They knew I was on a timetable and about 2 months out from purchasing. In that time, my situation changed in that my personal vehicle had been totaled in an accident and now I was in need of a car. Keeping my promise to my wife and replacing my own vehicle seemed to be impossible but the staff was very accommodating to my new needs. I fell for a CPO 2013 Ford Taurus Limited. Originally looking at a Ford Edge for my wife, about 3 days away from "go" time she changed her mind after seeing a commercial for the Subaru Forrester. Both purchased within a weeks time. The dealership was again great to work with and made the process painless.

BobDavis196913

31 de ene. de 2014

Perfect in every way! This is my fourth Subaru I have purchased from this dealer. I have never had a problem. Both sales and service departments seem perfect in every way. I will buy all of my cars from Frederick Motors in the future.Bob Davis

manley22

26 de ene. de 2014

very knowledgeable salesman who wanted to give me a good deal and a safe car! Also very knowledgeable about all the car has to offer.

dlmurray88

8 de ene. de 2014

This vehicle purchase was my second purchase from The Frederick Motor Company, and from Andy Messer. It was wonderful. As a full-time student I was nervous when looking to upgrade my starter car for something still fuel and cost efficient but a little larger with four wheel drive, Andy helped me find the Escape that was perfect for me, and helped me find the best financing deal possible! Andy was really helpful in explaining different options of Escapes, and explaining the new features in my Escape. Overall, it was a wonderful experience. And though I don't plan to buy a new car anytime soon, when I do I will certainly go back to Andy at Ford Motor Company.

beaujenny

27 de dic. de 2013

We purchased a 2014 subaru outback from Richard Kleinota;Senior Sales Rep. for the Frederick Motor Company located in Ferderick, md.. The entire experience was a pleasureable event. Rick is a true profession, auto salesperson. He is polite and very knowledgeable about the cars he sells. At no time did we fell he was pushing us to purchase the Outback or any other car. His support staff was very helpful as well.When it is time for use to purhacse our next car; we will be contacting Richard Kleinota . We would highly recommend potential buyers to contact Rick Kleinota if he sells the car they are looking for.

MitzieSue1002

23 de dic. de 2013

Doing business with Frederick Motor Company has been great. They seem more like family and less like a business to me. This is our second new purchase from Walter Smith. He has treated us with respect, professionalism and the utmost care. I like that.............. I like that a lot. Ashley King makes me feel at home, she takes good care of providing the quality of work that needs done to the car and does her best to accommodate my schedule. Can't say enough about the both of them.

cbroadbent

20 de dic. de 2013

We went to the dealership to replace our 2006 Corolla commuter car. We were interested in a Ford Focus. We were very pleased that the dealership had many to choose from. Chris Curry was very knowledgeable about the Focus and understood our needs. We did not feel any pressure from him or the sales manager to buy anything. Chris and Pat worked with us from 10 am to 6 pm after we decided to buy a new focus and expedition. Chris has followed up since our purchase to make sure there was no issues. i have had bad experiences in the past with the service department but this experience with the sales department was flawless.

marya728

19 de dic. de 2013

Met salesman the night before to test drive and ended up buying the car the next day. Amazing service & very friendly! Definitely recommend buying a car here :)

Subaru Fan 13

19 de dic. de 2013

Great experience working with Walter to buy our new Subaru Forester! The sales experience was simple and straightforward. I will go back to Frederick Motor Co. for my next Subaru.

lawha377

17 de dic. de 2013

It was time for a new car. My husband and I were undecided between Subaru Outback and a Ford Escape to replace our 2008 Escape.We are used to the Frederick Saturn dealership (Bob Russell), who let us take the car for a spin and feel it out. At Frederick Motor Company, the salesperson drives you first and then drive with them. This took a little getting used to, but Chris knew most of his stuff. Once we decided on the Escape, we scoured inventory to find the options desired. Nothing met our options. Apparently, you can no longer get seat heaters without leather seats in Fords. Then they tried to talk me into a white vehicle, which was the only color I did not want. Ultimately, Pat entered the scene to close the deal. He asked us to pick the trim/color Escape we wanted and they would have the options installed. We left 3 hours later exhausted, and returned the next day to sign the paperwork.

JerryChristine

11 de dic. de 2013

Mr. Kleinota was an articulate and knowledgeable sales representative. He was patient and answered all questions, both technical and practical. Rick made an effort to make the buying experience a shared one. He was never condescending, distracted, or impatient. He was definitely aware of performance and safety issues regarding the vehicles we discussed. We found him to be a kind, humorous person with a low-key professional demeanor. We will always refer him to those in the hunt for a new vehicle.Thank you for having people like Rick on your sales staff.Christine and Jerry Rusnock

jturgel

7 de dic. de 2013

I purchased my new 2014 Subaru Forester from Chris because he took the time to explain all the great features of the car, then we drove it and it was clear this was the correct choice for me. Negotiations were easy and the closing with the finance manger was painless. I would reccomend Chris and the dealership to anyone considering a Subaru

Kimbo20

4 de dic. de 2013

I had purchased a new 2002 Ford Escape from the Frederick Motor Company in 2002 & have been very pleased with the complete experience (from the sale - to the service). At 92,000 miles, I still have that Escape & it is in great condition. I just felt that I needed a newer SUV, so I went back to the Frederick Motor Company to purchase a new 2014 Ford Escape. I worked with Rick Kleinota for the sale - he was not pushy at all & worked with me to come up with a deal that I was pleased with. So, now I own 2 vehicles from the Frederick Motor Company & now I will be taking both Escapes for all their routine maintenance to either the main shop or the Quick Lane at the Frederick Motor Company. I encourage you to check them out. Thanks.

Subaru1130

3 de dic. de 2013

I purchased a 2014 Subaru Outback and had a great car buying experience. Rick Kleinota was a great help, very knowledgeable, and patient. He worked out a fair price and provided a good value for our investment. I would definitely recommend the dealership and him especially.

drmallow

30 de nov. de 2013

Ken Reed and all of the employees at Frederick have done a great job servicing the 5 ford vehicles in our family. From the Big ford dually we use to pull our racing trailers, to 2 work trucks to my stepson's mustang, Ken takes care of us. I can trust Ken to find the things that need fixing on my 2002 F150 Supercrew without putting me in the poorhouse. He knows how much I love my old truck - and keeps me on a regular schedule of maintenance. I recently purchased another Ford (I'm newer to the family than the other fords) - and I bought my new mustang from Frederick Motor Company so that I can bring it to be serviced by Ken Reed.

sammy3morris

29 de nov. de 2013

Jim Van Keuren was excellent.The process was very pleasant. I will definitely recommend Jim to my colleagues, family, coworkers, and friends. I look forward to doing business with Jim in the future. Good experience at a car dealership for once!!

drmallow

24 de nov. de 2013

Brandon Wilson is the best car salesman I have ever had - despite his young age. He was professional and polite and worked hard to get me the best deal possible, I am very pleased with the mustang I purchased and the price I paid. Most of all, I feel he treats women with the utmost patience, respect and concern - I am recommending him to all my girlfriends.

wswiger

22 de nov. de 2013

Everyone was very friendly and helpful! I came in as a chevy lover and ended up purchasing an f-150. They went to great lengths to get me what I wanted at a reasonable price. Rick is the best! So helpful and not your typical salesman. Really goes the extra effort and I would send anyone I know to him!

Briwilso9

21 de nov. de 2013

When I got to the dealership Rick had already gotten my car washed and set right out front for me. He made my experience as a first time buyer wonderful! After the paperwork had been signed he sat in the car with me and went over every function/button/knob that my car has. A wonderful salesman I will positively be buying from him again!

manaylor

18 de nov. de 2013

I came in with an idea of what I thought I wanted. Grant listened to what it was I was looking for and suggested a vehicle I had not considered. We were very impressed with his thorough knowledge of the vehicles and ability to match us with what we wanted. The entire process went quickly and smoothly.

vatech99

11 de nov. de 2013

My husband and I went in at the end of the day trying to decide between a Ford Fusion and Escape. Walter Smith was great, he let us take our time and test drive both vehicles. He explained the advantages of each vehicle and all the features of the different models. After test driving both vehicles and accessing our car we had for trade in it was well after closing. We wanted a specific color so to allow time for Walter to locate the vehicle and to give us time to make the best decision we decided to return the next day, again after work just a few hours before closing. We return the next day and test drove the exact Escape we wanted and made the purchase. Everyone at the dealership was very friendly and never rushed us in the process, allowing us to ask tons of questions, even though it was past their normal business hours. I would recommend if you are looking for a new vehicle and you want a nice salesman that will not do the "high pressure" sell that you go see Walter.

corianna77

11 de nov. de 2013

The most comfortable, unpressured, friendly experience I have ever had at a car dealership. I would definitely recommend people to go there. Walter was knowledgeable and very helpful to satisfy our needs .

PhilipSGreen

8 de nov. de 2013

The buying experience at Frederick Motor Co. was very good. Mr. Curry was very low keyed and knowledgeable. The negotiations on price were low pressure and I got a fair price. I will not hesitate to buy another vehicle from Mr. Curry and Frederick Motor Co.

jason1977

4 de nov. de 2013

rick kleinota is a great salesman this is my second car I bought from him he doesn't put pressure on you overall a great guy will buy from again

Bruce1531

1 de nov. de 2013

A friend of mine referred me to the dealer since he recently purchased a new Subaru there. Rick was excellent and they provided me with a reasonable price on our trade in without any hassle.As first time Subaru owners we are very pleased with the car's performance and all the features.I would strongly recommend Rick and the dealership to friends.

nashdesigns

31 de oct. de 2013

I drove from Bethany Beach Delaware to the frederick dealership.I was looking to trade my 2007 LLB Forester in for a 2014 model. This was my second Subaru i owned and my dog Bootz and i love it .After doing some competitve shopping Walter and the rest of the team put together a really nice package for the Forester i wanted. The dealership didnt have the color model i wanted but Walter drove to the dealership in Bedford Md himself to pick it up. He committed to having it there the same day and he held true to that. The car was ready to go for me the next morning. Walter made the transaction go very smoothly and was very informative and patient going thru the material. Genuinely a good people person i would purchase another vehicle from him and highly suggest him to friends , colleagues and family. I had a great ride back to the beach in my new 2014 Forester and my four legged girl Bootz gave her PAW of approval .GO SUBARU and Walter you rock!Best RegardsDawn and Bootz10/30/2013

Lynn421

29 de oct. de 2013

Mark Goldenthal was patient as I worked toward my decision as to which car to purchase. He thoroughly answered all of my questions and helped solve any obstacles that presented themselves as we worked toward the final purchase. I made numerous visits to Frederick Motor Company because I wanted to make certain I was purchasing the correct car for my needs. I test drove several vehicles and Mark was always positive and helpful during my visits. As I visited this dealership, I was very pleased that any of the staff that I encountered were always helpful and friendly. There was no pressure put on me to purchase the vehicle and Mark respected that I needed to take time to come to my decision. I will recommend this dealership and of course Mark Goldenthal to anyone who is looking to purchase another vehicle.

stephenhartt

21 de oct. de 2013

I just purchased a brand new Ford Fusion SE on Saturday from Rick Kleinota at Frederick Motors. He was very helpful and thorough with every step of the sales process and I was very impressed. I plan to buy more cars from Rick in the future!

barista89

17 de oct. de 2013

After being rear-ended and having my car totaled in a hit and run accident, Roberto was extremely helpful in providing excellent customer service while I was car shopping. He was the first one to greet us, and the salesman I ended up purchasing my car from. He's friendly, helpful, informative, and the overall experience was made less stressful by his courteous service. Thanks Roberto! :)

lcarter1344

14 de oct. de 2013

A very friendly & helpful employee! I highly reccomend going to him if your looking to purchase as a car as he does everything to make sure his customers are pleased! Great service & very happy with my purchase as well as experience!

smbr4856

13 de oct. de 2013

Walter went beyond helpful in ordering and explaining my car features. He is just a nice, genuine and honest person and i highly recommend him. I never felt condescended to and being a woman i am on the lookout for men treating me like i don't know what i'm doing. He has called to see how i'm doing with the car and all the sync issues and i feel like i can call him any time with questions.

Bandaid069

11 de oct. de 2013

Rick was very helpful, patient, no pressure at all and very laid back, The Finance Department was helpful, very easy to work with. When you believe in a brand, it sells itself, which is exactly how this went down. The experience Rick brings to the table is priceless, especially considering the intricacy of today's new cars!

hokie74

7 de oct. de 2013

My interest was to trade my 2010 Explorer for a new SUV or pickup. After checking some potential vehichles on-line, I visited the dealershiop where I met Walter Smith. He went over the features of each vehicle and compared them. Prior to taking the vehicles on a test drive, he reviewed all features of each and then demonstrated the features while on the road. After making a decision, Walter walked me through the process of getting the deal done. After taking delivery of my F-150, Walter introduced me to syncmyride.com and got me logged on. He demonstrated how to navigate the site and made sure that I had an understanding of how it worked. He also encouraged me to stop by at any time if I was having any difficulty with any of the systems in my truck. I did not expect to be able to get into a Lariat model, but Walter helped make it possible working with the manager. I'm vrey happy with my purchase and based on my experience, I would recommend The Frederick Motor Company and especially Walter Smith.

pj5705

29 de sep. de 2013

I was totally pleased with my new car buying experience at the Frederick Motor Subaru dealer. I would definitely recommend buying a car from them.

Emcga

29 de sep. de 2013

Very pleasant people to work with. Andy went above and beyond to get me my car as soon as possible. I would highly recommend this dealership and most definitely recommend Andy.

mystcloud20

28 de sep. de 2013

This man is Amazing. In just the last month my Husband and i have bought 3 cars from him. My husband first bought his truck and unfortunately got into an accident and needed to get another of the same style and accessories and Andy found him one and in a quick and sufficient manner so he would have a vehicle again. Then not a couple weeks after i myself was in a unique situation and needed a vehicle and Andy helped me find the one i wanted within my budget. He is absolutely phenomenal. He was patient and kind and made sure that we were happy and i feel went above and beyond his job to help us with our situations. If i ever needed another vehicle or even someone i know needed a car i would definitely go or recommend this dealership and buy from Andy Messer. Also the gentleman behind the counter, Ron Musgrove who helped me get the right rate to finance the car was a pleasant man to work as well. He was patient and made sure i had everything i needed warranty wise and worked with the numbers to remain in my budget and properly finance the car. Thank you guys so much you were amazing.

newbetsy

13 de sep. de 2013

The experience was painless! Thanks Chris Curry for being a pleasant, not pushy, what can I do for you sales rep. We will definately recommend Frederick Motor Company and Chris to any prospective buyers. We LOVE our new truck!!

smkulp

13 de sep. de 2013

We came to look for a Subaru to lease. Walter was knowledgeable about the model that would fit our needs and extremely helpful throughout the entire process as we decided which features we were interested in. He conducted a thorough search of neighboring dealers to find the car we wanted and arranged to have it delivered promptly. He guided me on a trial drive that was comprised of different driving terrains and highways, helpfully instructing me on the features of the engine and brakes so that I would get the most out of my car. He also introduced me to the service manager and went through service procedures. I did not feel pressured at any time. All the employees were friendly and helpful. I would definitely recommend this dealership!

unimog

3 de sep. de 2013

Andy was very patient and helpful with the purchase of the 2014 ford F 350. Also he was good with updates on delivery and in fact improved on the forecasted delivery. Andy was willing to spend a great deal of time showing me the features of the new truck. However I preferred to study it myself and then come back and ask questions about things that I had questions about. That turned out very good and I had only had a few questions to get some help with and Andy answered all of them very easily

Bill1926

31 de ago. de 2013

Rick Kleinota and Ron Musgrove were very courteous and helpful to us. Rick made every effort to find the car we wanted. He explained in detail all of the features. He has offered his services if we need more instructions on getting used to our new car. This was the best experience we have ever had in buying a new car and we have bought many. We hope this great service continues for the life of our car.

wanda1958

29 de ago. de 2013

Walter is a very nice person. He made easy for me to get the car and in explaining the new electronic to me. If I decide to buy another car I will go to him to help. So if you need a dealer to help ask for Walter Smith

Customer2014

24 de ago. de 2013

Rick was very knowledgeable and took the extra time to point out the features of my Forester and showed me how to use them. The road for the test drive was such that it had hills, curves etc. so you could really see how the SUV handled. Rick introduce me to Ashley King who will be setting up my service visits. She was very friendly and explained how the service area worked. Rick even gave me his cell and home phone numbers if I needed anything. I had to call him about some info for my insurance. He called me back within 45 minutes.

TC27

23 de ago. de 2013

I WOULD LIKE TO SAY THANK YOU TO EACH AND EVERYONE AT THE FORD MOTOR COMPANY FORE TAKING THE TIME OUT IN HELPING MY MOM GET HER NEW FIESTA .EVERYONE AT THE DEALERSHIP WAS SO HELPFUL, INFORMATIVE, ANSWERED ALL OUR QUESTIONS AND WENT ABOVE AND BEYOND GETTING US A GREAT CAR FOR MY MOM. NOT LEAVING ME OUT OF ANYTHING, KEEPING ME IN-TUNED WITH EVERYTHING DOWN TO THE MINUTE BEFORE MY MOM DROVE OFF THE LOT. THANK YOU IS NOT ENOUGH BUT JUST KNOW WHEN I'M READY TO TRADE UP I WILL BE COMING BACK TO TRADE MY CAR IN AND I KNOW I WILL BE GETTING THE SAME GREAT SERVICES.

brendan1988

22 de ago. de 2013

I was looking at a new Ford Fiesta 2013. I stopped by and was taken on a very good test route that allowed me to see exactly how the car would perform over hills, in traffic, the highway, turning ability and visibility. When the car I had hoped to get was sold my sales associate, Roberto Lopez, searched through the other dealers in the area to bring in another Fiesta of the same model and extras. He even assisted me with the final paper work on his day off ( delivered the next day after sale) so that I could get to experience and get on the road with my new car . To some people that may not seem like much, but I find it hard to find people willing to come in and sacrifice their own day off when they do not really have to. So far I am extremely happy with my new car and would recommend anyone looking at Fords/Subaru to check out this dealership in Frederick.

outridder

22 de ago. de 2013

If you are looking for a salesman who knows his product and takes customer service and sales seriously, call or visit Walter Smith at Frederick Motor Co. I don't purchase cars that often but when I do, it's nice to find a salesman who makes the process easy. Give Walter a call at 301-663-6111 to get your new or used car needs met.

MitsuOwn

21 de ago. de 2013

Bob Dolan answered my initial inquiry in a timely manner and when I went for a test drive, he was informative but not pushy about buying the car. He even asked me to take a look around the lot for a different car before making a decision. The dealership gave me the discount I asked for and I left happy with very clean and well running Mitsubishi Outlander. The only inconvenience in the whole process was having to walk a block away to the new car sales building to sign the contract. Thank you, Bob!

DonnaBolling

21 de ago. de 2013

We had a pleasant experience with the dealership and Rick. I was undecided on what Subaru I wanted and Rick was patient. When I finally made up my mind on the Outback and it came time to negotiate a price, we felt like we got a good deal and are very satisfied with our purchase and trade-in value.

bgriff2

19 de ago. de 2013

Had a great experience working with Andy to purchase my new Ford Fiesta, he worked with us to get a good price, going through each line step-by-step to explain everything and was patient as we made our decision. When we purchased the car he took his time to show me all the features on the dash and helped me sync my phone to the car's Sync system through Bluetooth. I am very happy in my new car.

mrphil1997

18 de ago. de 2013

Chris Curry was no pressure, knowlegeable, and a delight to work with. We will definitely request him again if we want to buy another Subaru.

LoriBethJohnson

17 de ago. de 2013

Definitely would purchase from Frederick Motor Company again. Chris Curry was a wonderful sales representative, answered all my questions and was never pushy. Was a delight to work with. Thank you Chris!

Tjbarrick

12 de ago. de 2013

What a fantastic car buying experience! Rick Kleinota was wonderful to work with! This is the second new vehicle purchase we have made with Frederick Motor Company and Rick in the past 12 months! May never buy another Ford from anyone else!

syd005

12 de ago. de 2013

We love our Subaru and were happy to be able to trade in my old car for our desired price to be able to get it. The staff was very friendly and knowledgeable. Our family has bought several Subaru vehicles from this dealership and will continue to recommend it in the future.

suzybux1

9 de ago. de 2013

Went in seriously considering purchasing a car on Monday August 5th. The sales associate showed me what I wanted and was so patient that I ended up purchasing that day. The process was smooth, a bit long in the loan dept. but I guess in today's day and age that's to be expected. I was very happy with what I received and it was an all around pleasant experience. The sales agent was excellent!

gregrenee88com

8 de ago. de 2013

Bob is very personable and knowledgeable! There were no cars at the time, on the dealer lot when we had arrived, that fit in our price range. However, he quickly researched his inventory and revealed to us that the company had just acquired a trade-in that might fit our needs. Even though the car was located in "detailing" we were able to test drive it right away. Our transaction with Mr. Dolan went very smoothly and now we own the car! We would highly recommend The Frederick Motor Company for our next car and to others who may be looking to purchase also!

Ladymoses1107

1 de ago. de 2013

I was very very happy with my overall experience with my salesmen Bob Dolan he was very kind and patient. He worked with me a month to make sure I found something that I would be happy with and that was in my price range. He never once showed a mean bone in his body, no matter how much I bugged him with emails or phone calls. He is truly a salesmen that cares about his customers and about them driving away happy.

dschiaovne

31 de jul. de 2013

I have had excellent experiences with the Frederick Motor Company regarding the two new Subaru vehicles I have purchased. Their sales and services staff have been very helpful and professional.

Corichu

31 de jul. de 2013

This is the third car purchase for our family at Ford Motor Company. Over the many years we have purchased cars from several dealerships in the area; however, five years ago we discovered the Ford Motor Company. There is a reason why my family has purchased the last three cars from this dealership. Our experience with both the sales and service departments have been excellent.Sales - My family has purchased three new Subarus in the past three years. Our sales person, Walter Smith, is not only car knowledgeable, but also understands the importance of following up and attention to details. He remembers because he listens to his customers. His attention to customer service shows that he honestly cares that the customer is satisfied. Smith is personable and conveys the information needed to make an informed car buying decision. No sales pressure. You buy ---or not buy --- on your timetable.Even though Smith knows that most of his sales are to people who have driven many vehicles before, he meticulously goes through the car's features and demonstrates everything. Because cars are so much more sophisticated, the demonstration process takes time, but Smith disseminates the information in an organized fashion and at a nice pace --- not too fast that one has trouble following, but not too slowly that the customers mentally check out. Even the most mundane information can reveal nuances to aid in the functionality of the car. For example, using the key fob buttons is intuitive, but most of us never click it more than two times. Click it three times, guess what happens? This and a host of other all-good-to-know tidbits makes the customer more in command of his or her driving experience.Service - The Ford Motor Company service is excellent. Ashley King, Subaru dedicated service person, schedules and makes sure the lines of communication are on point with the customer. If customer service is important to you, and you are in the market for a new or used car, be sure to add the Frederick Ford Motor Company to your list to check out what they have to offer. If you are lucky enough to catch Walter Smith, it will be worth your time, whether you end up buying a vehicle from this dealership or not. Smith obviously likes cars and his up-to-date knowledge of the industry will help you make an informed decision.

chaplain101

30 de jul. de 2013

It was a good experience from the time I entered the showroom and met my Sales Rep Mr. Chris Curry. I was originally going to trade-in my 2005 Focus on a new Focus. However, while looking at Focus', I spotted a 2014 Mustang that I really liked, and when I learned it was the last year for the old school Pony Car style, that made up my mind. All the other staff I met were equally friendly and helpful. Working on the final price was not really a hassel like days of old. The sales person is important, and being matched with Chris Curry was a great deal to do with buying at Frederick Motor Company.I can't comment on the Service Dept as I have not had to use same as yet, But the Dept supervisor explained all things well.

HollyThomasson

30 de jul. de 2013

I had a wonderful experience at The Ford Motor Company. I especially enjoyed working with Rick Kleinota. He was very patient as I decided what I wanted in a car and was very knowledgeable about the car I selected (Subaru Impreza) as I have never owned a Subaru before. I have gotten wonderful follow up from Rick in the months since buying the car and look forward to working with the service department for maintenance in the future.

medlog1987

29 de jul. de 2013

The dealer is not part of the USAA buying service. I came in and asked if they would honor the USAA target price, Rick asked if they did what was my intent. I answered I would buy the vehicle. The MSRP for the GT Mustang I was interested in was $44,715 the USAA target price was $38,773. They accepted the USAA price and I purchased the Mustang the next day. No deposit was needed and it was hassle free. Thanks for making this an easy experience.

martinschipper

23 de jul. de 2013

Excellent customer service and follow through from a top flight organization and staff. We will buy all of our cars here and use them for service.

Evanmanley

22 de jul. de 2013

What I liked best was knowledge of the product and attention to his customer without being pushy . Also knowledge of financing and appreciation of what one can afford or not afford.

OMO2013

22 de jul. de 2013

Exceptional, professional, and personable. This describes our experience with the dealership and more importantly our Salesperson, Walter Smith. This was our first experience with this dealership and with over 30 years of experience buying a new vehicle, we have never been treated with such respect and courtesy. Amazing experience and we will certainly recommend to our family and friends.

kaizubp

22 de jul. de 2013

Helpful without being pushy. Friendly staff. Organized. Communicates that service and satisfaction is very important to them. Definitely recommend for new car purchase. Did NOT pester me about purchase which is important to me.

Msasan

21 de jul. de 2013

Scott's professionalism is the best in the business. We actually had an enjoyable car buying experience and will recommend him to all of our friends. He took care of us throughout the entire process. Scott will be the first person that we call when we purchase our next vehicle.

vuaza

17 de jul. de 2013

We had a positive experience and were able to get the car we wanted. The communication was adequate and complete. The staff was courteous and professional.

wabmhol

11 de jul. de 2013

Customer service was excellent. Chris Curry was very proffesional and he followed up by calling after a few days to make sure we were still satisfied. I will tell all myfriends about the excellent service.

mdbroady

9 de jul. de 2013

I have purchased about 4 cars in my life... all from carmax or a private sale. I have never wanted to go into a dealer and buy a car, because i have pulled up multiple times just for service and 3 people try to sell me a car before i reach the door. I was expecting the same when i went to the Frederick Motor Company, but was greeted by Walter and the whole experience was easy and got exactly what I wanted.I had already began talking with Koons and Jerry's Ford through email, but i did not feel like it was a big deal to them. I would write an email and they would write back 2 days later and i was directed to and contacted by several people and did not have a dedicated person to help me out. Walter helped out a lot and was very knowledgeable. I didn't have time to ask any questions, because he had already answered them. He was very patient, and would recommend him to anyone. He went out of his way to make sure i got what i wanted and knew how everything worked.

briggleman

3 de jul. de 2013

Very relaxed atmosphere, no pressure sales, very knowledgeable on the product. They put up with my test driving several vehicles to find the one that fit my needs and wants, across brands too! I have used the service dept. in the past and they too,... One listen to my concerns, and second and most important, get the job right the first time. They even let me watch a repair being performed because of my concern that it be performed to my satisfaction. I am not the easiest person to deal with when it comes to the maintenance and care of my car. I keep them perfect mechanically. This is the Fifth new vehicle I have purchased from this dealership since 1995. I have, in that time, purchased from two other dealerships. To be honest, the other two dealerships (VW and Honda) were below average in service and sales treatment. Five out of Five stars to Frederick Motor Company.

Deltaforceair1

2 de jul. de 2013

Andy was awesome! We are definitely recommending him to family and friends who are looking to purchase a new car. Everyone went above and beyond to make our experience quick and painless.

Fettdizel

2 de jul. de 2013

We were looking at the new Ford Cmax with everything except the vista roof. They had one in stock and we went in for a test drive. Chris greeted us on the lot and was very friendly. He asked us a few questions about what we were looking for, and then he got the car for us. He gave us a quick run down of some of the features that the vehicle had, and then we gave the car a spin. He was very knowledgeable about the car and shared this information professionally and without bias. We ended up purchasing the car that day, and Chris was very helpful throughout the process. Would recommend the dealership, car, and customer service! As far as the car, we are getting 52 mpg on our regular commute consistently, which is even better than the 47 mpg EPA rating.

sandel20

30 de jun. de 2013

This is our second Ford from Frederick Ford and both times we had Rick Kleinota to wait on us. He is very friendly and helpful. He does not pressure you at all. He gave us a good price and stuck to it. Rick does not play games, he tells you what he can do and does not need to go find someone else to back him up. We would recommend Rick any time. He follows up also, after you buy a car he will still help you with questions.

dexterjohn

30 de jun. de 2013

I had a great experience buying a new car with Frederick Motor Company. They worked really hard to get me the car I wanted at the price point i needed to be! I had multiple employees working with me to help me through the process. I am very satisified with this sales department!

sdotlow

22 de jun. de 2013

I contacted numerous dealers throughout Maryland via email, looking to buy a 2013 Ford Fusion Titanium. Janie was the only one to respond with a price, and not some cliche sales person response like "come on down to look". Most dealerships haven't quite grasped that people are looking to avoid the hassle and obnoxious process that can be buying a vehicle. It appears Frederick Motor Company is an exception.Janie not only provided me with a price in her first reply, but it was the best price I got from any dealership. She didn't play any games, and gave me the most reasonable price on the vehicle up front. She was very prompt replying to emails and questions. She was super friendly and helpful. I thought buying a car was going to be a merciless slug fest, and it was for the most part, until I started dealing with Janie. I can't say enough good things about her, my experience was that wonderful.When the deal was settled, and I arrived to finalize paperwork and purchase the vehicle, I was in and out in 10-20 minutes. I will be suggesting anyone I know that is interested in buying a vehicle in the future to contact Janie.

lottiemae333

21 de jun. de 2013

I've dealt with Frederick Motors for many years and been extremely pleased with the service on my Subarus. I visited a dealership in PA, because I live in PA now. The salesman was not at all helpful, so I went back to Frederick Motors even though buying out of State requires additional steps. Walter Smith showed me several vehicles and I narrowed the choice down to 2 which I test drove in pouring rain. He answered all my questions and showed me how to adjust the seat so that the high headrest is not a problem. After the sale, he spent a great deal of time going over all the features and helped me set up the hands-free phone system. I can not say enough nice things about this dealership and this salesman. You rock Walter.

AnnieO

21 de jun. de 2013

Rick Kleinota was thorough and knew how to deal well with potential customers. The first Saturday we came in, he did not pressure me at all to purchase right away, although I might have...Also want to mention that as we approached the show room the first Saturday,a sales rep greeted us and as I noted that he smoked, I mentioned that I was asthmatic and could not work with anyone who smoked. He was quite gracious and introduced us to Rick Kleinota. I thought that action indicated a well run dealership in which the object was to sell cars well, not to push people in to unworkable connections.On the next Saturday, when I did buy the car, which I really like, several times Rick asked if he should leave us alone to talk, and was silent while we debated things. I didn't feel pressured into buying the car, it was totally my choice. Well, it was the one on the lot and it wasn't white or off white!!Nice folks, nice experience. The car was made ready for me to take home not too quickly but i good time and all the paper work, done reasonably quickly. The financial person was not too pushy when I said no to extra sale items.My husband had bought a Ford Focus from the Frederick Motors a couple of years ago and was pleased, which is why we went there in the first place.

reshirk

15 de jun. de 2013

This is the second new Subaru that we have purchased at this dealership. They are friendly, courteous, and no pressure. Would recommend to anyone looking to buy a new car.

bday020230

14 de jun. de 2013

To whom it may concern,My husband and I were searching for a replacement car after driving a Cadillac for 10 years. This new car needed to be as stable a ride as possible because my husband gets motion sick very easily. We researched 12 sedans on the internet and narrowed the choice to three vehicles. Mr. Kleinota was the most competent salesman who responded to our concerns in an easy going matter and with good financial abilities. He located the car with our specifications in the color that we wanted within one day. We are very pleased with this salesman and are reading the book and learning all about the car's attributes. We will certainly recommend this gentleman and dealership to others.

2013MustangGT

13 de jun. de 2013

I recently purchased my new 2013 Mustang GT with the assistance of Mark Goldenthal. He is a knowledgeable professional and very easy to conduct business with. Unlike the majority of other dealers' sale associates, the sales service provided here was not pushy but rather reassuring and provides choices while truly being able to back up each decision with accurate information. My purchase was a very positive experience.

Lalichca

13 de jun. de 2013

We had a great experience purchasing our new 2013 Ford Escape. Walter was so thorough and made sure we knew exactly what we were getting. I appreciate the time he spent with us. We never felt pressured or talked into anything.

kberry12

12 de jun. de 2013

Everyone was friendly and seemed to be attentive to answering all of our questions and knowing what we were looking for. Their follow up after purchasing the vehicle has been very nice.

klg1

10 de jun. de 2013

This was the most stress free car purchase I ever made! I would totally recommend this dealership to anyone and specifically working with Walter Smith. Thank you!

CLGomez

4 de jun. de 2013

Mr. Klienota went out of his way to find the car that met our requirements, explained things thoroughly, and made my husband (very important happy) and my self pleased that we made our purchase and where we made our purchase. We chose this dealership after my husband felt shunned by a closer dealership. Mr. Klienota made us feel it was important to find out what we wanted and obtain it for us.

josedel

4 de jun. de 2013

Chris Curry was very patient, friendly, and helpful in providing information that allowed us to make a satisfactory decision in buying the car (SUV) that we need and like.

Larry231

2 de jun. de 2013

First, It's great being back with Ford, my wife and I traded our Sebring Convertible for a new Escape. It was our choice to by a new vehicle from a Company that did not take the bail out from the taxpayers. The total experience from meeting Chis Curry the first day while just looking and throughout the process of actually purchasing the vehicle was great. It's a great feeling when buying a vehicle that the sales person and everyone involved are courteous, respectful, and just plain genuine people. That has been hard to find in today's world. We found a great quality of personnel at this dealership as we made our rounds on the tour after our purchase. As stressful as it can be to by a new vehicle, my wife and I are so pleased with everyone we encountered with the purchase. Best thing I can say, I have 2 Fords in my driveway, an F150 and now the Escape, it will be hard to look elsewhere for another vehicle when the time comes to replace one. Thanks to everyone involved in our purchase.

Dlbohl79

29 de may. de 2013

Service was excellent all around. Very friendly and willing to do anything to help you. Would definitely recommend them and will be back again in the future.

snk1

28 de may. de 2013

I had a very good experience shopping for cars at the Frederick Motor Company. Walter Smith was very knowledgeable about all the cars I looked at and could answer any question I had. Walter was very helpful and patient with me while I looked at all the different cars on the lot and test drove many until I finally made a decision. He made sure that my family and I were comfortable while we went through all of the paperwork. I would highly recommend this dealership and employee.

mcr21015

28 de may. de 2013

My 19yr old son was ready to purchase his first car. He wanted a Ford Focus Titanium in black. The local dealerships in Bel Air, Maryland were not helpful. The first dealership (which I purchased my last car, a 2011 Ford Fusion SEL) did not locate a car or call us back after visiting my salesman. The second dealership was ready to sell my son a car without offering him all the rebates available and with a whopping discount of 1.4% off MSRP. In fact they were ready to write up an order without even telling us the price. Not surprising, this same dealership tried in 1985 to sell me a GT Mustang with added charges in the price for items that came as standard equipment. I went online and located the Ford Focus that my son wanted on Frederick Motor Company's website. I called and asked to speak to new car sales. Grant Schley answered the call and was able to confirm the sale price, rebates, and availability of the car. I told Grant we wanted to buy the car and would be there to purchase in a couple hours. He had the car cleaned and parked in the front of the building. When we got there we were greeted by friendly sales staff. Grant made us feel welcome and was very knowledgeable about all aspects of the car. We went through the pricing and all was as explained over the phone. There was no funny business. Grant asked if we minded if the finance manager could see if he could get us a better rate than the 2.5% State Farm pre-approved us for. He was able to get us 1.64%. Grant went into detail on the Sync system so that my son would get the most use out of it's features. He took his time and even showed us the service shop and service manager. My 19yr old saw both ends of the car buying spectrum that day. How not to operate (Bel Air dealers) and how to operate (Frederick Motor Co.). It was a pleasant experience from start to finish dealing with Grant Schley and his co-workers. Even though this dealership is 1 hour and 20 minutes from my house I will be sure to give them the opportunity to earn our business again.

kjfries

28 de may. de 2013

Rick was a great salesman. He dealt very patiently with my inability to come to a quick decision (buyer's remorse is my worst nightmare) and answered any questions I have directly and succinctly. He was not overzealous and push as you find in many a car salesman, and for that I was extremely grateful.

curiouslykim

28 de may. de 2013

I am a 39 year old man and have purchased approximately 10 new cars in my life. Having said that; this was my best purchase experience and my sales rep. Chris Curry was the best salesman I have ever had. Chris was in tune with what I wanted, patient when I test drove 5 different vehicles, and made sure I was going to be happy with my purchase.If all salesmen had the attitude Chris does; then auto salesmen could get a new reputation.Thank you to Frederick Motor Company, and to Chris Curry.

laseward

23 de may. de 2013

This is the second year in a row that we have purchased a vehicle with Frederick Motor Company. Both times, we worked with Rick, who was absolutely outstanding! In 2012, we did an inquiry online and had an answer within 30 minutes. Rick met with us when it was convenient for us based on our commuter schedule. He was extremely knowledgeable and answered all of our questions. There was no pressure to buy a vehicle, which was refreshing! He laid out all of our finance options, gave his personal opinion, which was best for us and not necessarily wheeling and dealing to make the most money for the company. When we made the decision to buy, he went over all of the details of the vehicle and explained everything. At the very end, Rick gave us his personal number in case any questions came up or we had any issues. I had never seen that kind of customer service, especially from a car dealership. Typically, once they have the sale, you never hear from them again. In 2013, when we identified the need for another vehicle, there was no question where we would buy from. This time around, we had a similar experience. If we buy a vehicle next year (God forbid!), we would go to Frederick Motor Company, hands down. For as long as we live in this area, Frederick Motor Company will be the only dealership to get our business. We would recommend this dealership, and especially Rick, to anyone - friends, family and strangers, alike.

cgchristianson

22 de may. de 2013

Customer Service: Within minutes of arriving and looking at our soon-to-be new car, we were greeted first by Chris (Eyler?) who was soon diverted by a manger. This was by no means a problem because he was replaced at the same moment by Rick Kleinota who stayed with us for the rest of the sale - even though he and we were under the impression that Chris would return. This was real customer service; given the fact that initially he would not get the sale, he helped us anyway as if it was his sale. As it happens, he stayed with us for the rest of the morning and throughout the entirety of the sale. He was extremely knowledgeable, he was able to answer every question, and most importantly he treated my wife and I with dignity and respect from the first meeting to the test drive and even during the traditionally uncomfortable 'numbers' portion. Perhaps my favorite point in our experience with Rick was when we were all finished and going through the delivery procedure and he told my wife and I that when we bought the car, he (Rick) came with it. He then proceeded to share all of his contact information with us down to his home phone and told us to call him any time day or night if we ever have any issues, questions, or concerns and he would make every effort to take or return our call- and I believe him when he told us to do so. Rick was by far the best and most sincere person I have ever dealt with when buying a car and I will continue to buy form him as long as he is selling cars. He is a treasure to the Frederick Motor Company.Quality of Work: Excellent, this was the fastest car buying experience I have ever encountered. There were absolutely no mistakes in the paperwork or any misspellings of my excessively long name (a rare occurrence on lengthy contractual documentation). The detailing prior to delivery was excellent and very timely.Friendliness: Everyone I dealt with including Chris, Rick, and the finance manager (who's name escapes me) were very friendly and treated us like we were family.Overall Experience: Hands-down the best car buying experience to date. Price: The lowest price available on a 2013 Mustang GT Premium within 500 miles of my home. Additionally, when I presented Rick with a discrepancy in price between the internet and the hang-tag, he did not hesitate to clear the lower of the two prices through management. The lower price we found was honored without question or attitude.Thank you and Great job, Rick!!! We look forward to our next auto purchase!!!

sherirmurphy

19 de may. de 2013

I had an excellent experience buying my new Ford Fusion. I haven't bought a car in over 10 years and Andy was patient and informative. He made the buying process very easy and enjoyable. I am loving my new car!!

StevenMc

16 de may. de 2013

Walter knew the product line well. He was able to explain the features in detail so that we could make an informed decision about which car to purchase. Walter also took a lot of extra time to go over the car once the purchase was complete. Even though the dealership was closing he stayed and made sure we understood all of the features of the computerized My Ford Touch system and various other operating components. He also let us know that if we have any additional questions that he'll be available to help. I would definitely recommend Walter to anyone interested in a new car.

psuanderson

16 de may. de 2013

Rick Kleinota assisted me for 4 hours while I test drove vehicles and asked a million questions. He was extremely patient and helpful. He did not try to pressure me into a sale, but rather, helped me through all of my points on my "checklist". This is the second Escape I have purchased from this dealership, and I highly recommend them to everyone!

McGill2121

15 de may. de 2013

Everything was accomplished with the greatest of ease, with the customer (me) in mind. All promises made were kept; Mr. Messer was courteous and thorough in everything he did; and the price was what he stated. The entire experience was efficient and pleasant.

uitjkasfes

14 de may. de 2013

They offered the best price, and there was just no nonsense after that. We negotiated and agreed on an interest rate for financing, and when I went in to purchase the car, they let me know that they got me an ever lower rate without me asking.

Lmholdcroft

14 de may. de 2013

Went into Subaru to just look at new vehicles. Loved it so much, we bought a new one.....after driving every model! Thank you, Rick, for your patience, and all your help.

ts88

14 de may. de 2013

Walter was wonderful in educating me about the car I was looking at and provided excellent customer service! I felt comfortable with the information he gave me and his assistance in the sales process. He was very patient and attentive and was very knowledgeable about the vehicle. I would definitely reccommend Walter for any assitance needed in purchasing a vehicle!

PortalX

9 de may. de 2013

This is our first time buying a car at Frederick Motor Company. Our saleman, Andy Messer was one of the best salesmen we have ever dealt with. Overall it was a very pleasant experience at Frederick Motor Company. They will have us as customers from now on.

Travel2

4 de may. de 2013

My experience with Walter Smith was excellent. Walter answer all my questions, if I had any additional questions he was a phone call or email away. The 2014 Subaru Forester was the 5th car purchased from Frederick Motor Company and the 3rd Subaru. Frederick Motor Company Service Department has done excellent service work on all the cars I have purchased.

rremp

25 de abr. de 2013

My experience with Walter and The Frederick Motor Company was excellent. He was professional, patient and is considered as a friend. His knowledge about the Focus ST3 helped me make my decision to purchase the vehicle almost immediately. The setup of SYNC at the dealership before I left was very helpful. This is the second vehicle that I have purchased at Frederick Motor Company with Walter as my sales rep & I love my new Explorer and newly purchased Focus ST3. I would definitely go back to The Frederick Motor Company again.Thanks again Walt. Rick

kmstarkey

24 de abr. de 2013

First of all, I would like to say my experience with the Frederick Motor Company was outstanding. I initiated contact with the internet sales department, and I was contacted minutes later via email by Thano Genos. Thano is a very knowledgeable sales consultant; who doesn't use high pressure sales tactics. I knew the truck model I wanted, and Thano answered all of my questions, offered a test drive and didn't try to steer me towards a more expensive truck. I came to the dealership with my finances in place, and The Frederick Motor Company was able to offer me a better interest rate. I would highly recommend Thano and The Frederick Motor Company to anyone who is in the market for a new or used automobile.Sincerely,Kevin M. Starkey

Clearwater500

23 de abr. de 2013

This is the second Ford we have bought from The Frederick Motor Company. We worked with Walter Smith and Grant Schley. Walter being one of the main reasons we returned to buy another car. The dealership is great place to buy a new car. We bought a 2013 Ford Taurus Limited, received a great deal on the car with great service from Walter. Walter spent hours going over all the new features and new technology in the new Taurus. We also received a very good price on our trade in. Another sales associate Grant went out of his way to spend time on another car we were looking at and even took us on a test drive while Walter was busy with another Customer. Very great service from them both. Ron in finance was great too with help with the Ford financing and the tags for the car. We strongly recommend anyone looking for a great deal with great service go to The Frederick Motor Company and see Walter Smith or Grant. We plan to trade in my Fusion for a newer model soon and will return to The Frederick Motor Company to purchase it for sure.

johnglynn75

23 de abr. de 2013

We were interested in a crossover/SUV. The vehicule should have great styling and good MPG.We wanted a dealership closeby for convenient service. The Frederick Motor Company and their representative Thanos Genos were most helpful. We were looking for a reasonable price since we are a retired couple. We are extremely satisfied with the whole buying experience that Mr. Genos made easy.

woodynroo

19 de abr. de 2013

Before buying, we were given a test ride of a couple of models and shown all the options and pricing available. Once deciding on the model and options, I ordered the car and it came in 2 weeks earlier than I expected. When picking up the Ford Focus, Grant spent over 2 hours just going over the controls and how to work the Ford Sync, Navigation, Phone Controls, Lighting, Wipers, Cruise Control, Door Locks, Gas Filler, and anything else you can think of.His advice of just sitting in the car and playing with the controls WITHOUT driving was a good one. I love the car and wouldn't hesitate to go back to Frederick Motor Company for my next vehicle.

TLC69

16 de abr. de 2013

Brandon was extremely knowledgeable about the vehicle I was interested in. I found him very friendly and helpful in working with my husband and myself in working on a deal that was affordable for our budget.

rodfry

15 de abr. de 2013

Transaction from dealer to finance to everything was very smooth. The dealership wa not pushy at all and listened to what we needed or was looking for and led us in the proper direction.

hoovera2077

12 de abr. de 2013

Excellent service. Response time on inquiries excellent. Fair price. No high pressure sales style. Simple and fluid sales/paperwork Process. Salesperson was very accommodating with working within my schedule.

HarryRichardson

12 de abr. de 2013

Got a fair price on my 2014 Subaru Forester and salesperson was very helpful. I was in and out in under two hours.Great experience!

mangerett

11 de abr. de 2013

My husband and I went in to look at new cars this is the 3rd car we have purchased with Frederick Motor and we couldnt be happeir...Service is Great Sales is Great and financing is great! Ford should be very proud to have them working for them!! Thank you Frederick Motor. I would recommand anybody looking at buying a car use Walter...HE WAS AWESOME!!!

FusionSE2013

4 de abr. de 2013

Traded in a Subaru Outback for a 2013 Fusion- process was smooth and quick. Not only was the color of the Fusion available, but so was the options for a price that beat local competitors. Walter took time to show all the features on the car and gave an overview of all manuals we had coming with the new car and answered any questions that we had. Before leaving the lot with the new car, Walter had helped us set up Sync My Ride, helped set radio/Sirus, and even showed how to work the voice commands after he showed us how to link our phones to the car. Overall, we would recommend Frederick Motor Company and Walter to anyone we know looking for a new car!

russa

2 de abr. de 2013

Rick in particular was a pleasure to work with. I went to the dealership about 10 times and test drove vehicles on 5 different occasions. Always a smile, no grumbling. I was finally able to come to agreement on price and trade in value and the negotiating process was always pleasant and devoid of pressure. My kind of guy!Previous new car buying experience with Sherry some two and a half years ago was first rate as well.Very well run dealership!

janettem

1 de abr. de 2013

This is the second vehicle we've purchased thru Frederick Motor Company. They are excellent to work with; clear, concise and friendly. They make car buying a pleasant experience.

goofyben

30 de mar. de 2013

Janie was great to work with. Very professional. The vehicle we wanted had been sold that moring before we arrived and the whole staff worked very hard to find us the exact one we wanted. Janie explained everything to us and took us around the dealership to introduce us to everyone we would be dealing with. she even helped me set up my bluetooh.Everyone was very friendly and helpful. No pushy selling.Thanks everyone for a great job, especially Janie.

lisa03

29 de mar. de 2013

Our Experience with The Frederick Motor Company was very positive. Rick Kleinota, our saleman, was outstanding. From our first phone call with questions between the Ford Escape and the Subaru Forester to the test drive and ultimate sale of the Forester, he was kind, knowledgeable, and helpful in every aspect. We could not have asked for a better salesman. The experience with The Frederick Motor Company was outstanding also. Everyone at the dealership was welcoming and very willing to help in any way possible. I would highly recommend The Frederick Motor Company and especially Rick Kleinota if you are looking to buy a Ford or Subaru.

newfordfocus

25 de mar. de 2013

I must say my recent purchase of the 2013 Ford Focus from Walter Smith at Frederick Motor Company was hands down the best experience I have had in purchasing a vehicle. They had the vehicle I wanted in stock and offered me the most for my trade-in. When we agreed upon the final price, Walter thoroughly reviewed the breakdown cost of the vehicle and made sure that all my questions were answered prior to signing. The entire process took less than 3 hours and I left feeling that I got best deal available. Before I left the lot Walter walked me around the dealership and introduced me to the various team members I would be working with when my vehicle is being serviced. Thank you for a great experience and I look forward to purchasing a vehicle from you in the future.

jdshuman

19 de mar. de 2013

Scott was great. My wife stopped in on a whim and gave Scott a description of what we were looking for. Scott followed through and called us when our vehicle came in. Not only was he right on with what we wanted, he made the buying process very easy. He was willing to have a mechanic friend of mine look over the truck. Everything Scott had said was accurate with regard to the trucks condition. We have already given Scott another vehicle to keep an eye out for and most definitely look forward to working with him again and recommending others to do so as well.Sincerely,J.D. and Tanya Shuman

memwright

16 de mar. de 2013

We were treated with respect and patience as we made the choice of a vehicle that would meet our needs and price range. It was not easy as we arrived thinking we wanted a Forester and after the test drive decided it was not what we expected. Walter took the time to show us other models and find a car on the lot that had the features that were important to us. He encouraged us to take a test drive in the Outback and we were sold on the vehicle. Then we started negotiating the deal. Again Walter made it clear that he would work hard to get us the deal we wanted and he did just that. By then we were very tired and not looking forward to the paperwork to close the deal. We were pleasantly surprised there also as the paperwork was quick and easy with friendly, efficient service. So we drove away that day with our new Subaru Outback and we could not be happier with Walter Smith and Frederick Motor Company.

Rm940

15 de mar. de 2013

Working with Walter was great. He knows the product he sells very well. Of course when buying a car, you always want to get a better deal, but I think we did pretty good.

sprecoit

11 de mar. de 2013

Janie was extremely helpful in getting the price we wanted not only for the new car we purchased but for the trade in value of the car we were getting rid of. She was thorough in explaining the car before we left the lot and seemed genuinely interested in making sure we were happy with our purchase before we left.We had been to the dealership when she was not there and the man who helped us (I wont mention him by name) seemed the least bit interested in helping in any way and even had another sales person show us the car because we were not actually going to test drive it that night - we had just stopped in to look at the color. It was so nice to then have Janie to take care of the sale. In all honesty, they would have lost the sale if it had not been for Janie's positive attitude and genuine character.If you are shopping Frederick Motor Company do yourself a favor and ask for Janie Silbernagel!

jstates1

9 de mar. de 2013

I visited the Frederick Motor Company earlier today to browse for a used small SUV-type vehicle. I did not intend to necessarily buy a car on the spot, but the right one was there and sales associate Scott Rosenfeld was extremely helpful and knowledgeable throughout the entire buying process. His courtesy and personable service throughout the whole experience was refreshing and made everything completely stress-free. I would definitely buy here again given the choice, and if I ever have need to do so I will seek out Mr. Rosenfeld specifically. Another gentleman, Keith, was also quite helpful during the finance and title phases of the transaction, and was informative without putting any unnecessary pressure on me whatsoever to buy extra coverages or services. Thank you, Scott and Keith! I appreciate your professionalism. -Jonathan

hcspring

6 de mar. de 2013

We went to Frederick Motor Company in search of a car that is suitable for recreational towing behind a motorhome. After reviewing the owners manuals of two manufacturers with our salesperson, Rick Kleinota, we decided one with a manual transmission best suited our needs. We wanted a number of options not usually found in dealers inventories, but Rick spent a considerable amount of time, even on his day off, to find a car that met our needs. During the search he kept us informed of his efforts, and when he found one, he offered us a great price. The finance department worked directly with our credit union to complete the necessary forms, saving us time and effort so that we were able to take delivery quickly. Rick gave us a thorough introduction to the operation of the car and its accessories and said that we could call him on his cell anytime with questions. He introduced us to the service manager who explained the service process. Everyone we met was enthusiastic about the cars they sell and about working for Frederick Motor Company. Since taking delivery, Rick has called to see if we have any questions or concerns.

JAbernathy

5 de mar. de 2013

We Purchased a 2013 Subaru Crosstek and our experience with Walter Smith at The Frederick Motor Company was excellent. Walter was very patient in answering all of our questions and his knowledge was very helpful as we tried to make our decision. Once we decided he went out of his way and personally retrieved the vehicle we wanted fifty miles away on the same day. Great customer service and we would highly recommend Walter to anyone considering a new vehicle.

PeggyLandis

4 de mar. de 2013

This is the 2nd vehicle we have purchased from Rick. We have enjoyed our experience with Rick and would highly recommended Rick to our friends.

RobRingle

3 de mar. de 2013

We went in for a test drive. Left with a new Outback. Seriously not what we planned. But the experience was, dare I say, amazingly pleasant! And unexpectedly quick considering we traded in a vehicle and got financing. As a boomer-aged customer, I've bought quite a few cars. This was the first experience I could describe without hesitation as being nice. For the record, Andy Messer is an engaging, nice, very informed sales guy. If you're in the mood for a "test drive" or purchase, I can highly recommend him and Frederick Motors.

dennymitts

2 de mar. de 2013

Brandon came out to assist us as soon as we arrived on the lot. He was very nice and helpful and took the time to work out a very good deal. He was very knowledgeable of the vehicles, and we were happy with his assistance with the sale. We recommend Him to anyone looking to do business with Frederick Ford Motor Co. We bought a new Explorer XLT 4WD. We have delt with this dealer before and have had very good experiance with the service department. Never a problem.

BillDunn

28 de feb. de 2013

Roberto was Vvry responsive to inquiries and qick to respond. Provided all information requested and explained all elements. He actually went out to find the exact vehicle I was seeking since they didn't have it on their lot. Located the car in just 2 hours. Knowledgable and personable. Highly recommend both Roberto and this dealership - which is family owned and operated with the owner on the floor every day. Grat experience compared to some other dealerships I've been to in the past.

carmensanchez

27 de feb. de 2013

Working with Rick was fun, he took us out so I could test the car. Answered all our questions. Gave us what I wanted and what was best for what we were looking for. If we need a car again we would return to him.

legacy_owner

26 de feb. de 2013

We recently went to Frederick Motor Co in search of a new vehicle. Walter helped us decide which vehicle fit us the best and got us the most bang for our buck. We ended up purchasing a 2013 Subaru Legacy. He is very knowledgeable of the vehicles and very thorough at explaining all the features of the car before you leave. He even offered to set up the blue tooth features in the vehicle. I would highly recommend Walter and the Frederick Motor Co for your next vehicle. They make you feel at home and part of the family. There wasn't any hassling or pressure when searching for our vehicle. Our overall experience with everyone at the dealership was excellent. It was the smoothest & friendliest transaction we've experienced.Thanks!Jess & Ryan

XiaojunHu

19 de feb. de 2013

I first time to meet such a great sells man (Rick). He clearly answered my questions and showed me how to drive my new Subaru outback. I can't believe that he left his personal phone number to me and told me that was 24/7 service.

Janallenaiken

18 de feb. de 2013

I have found that the entire experience at the ford dealership was so easy thanks to Walter smith who remained patient and kind through the entire process. Walter knows the ford titanium so well that I never even looked at any other cars. I love my car, and Walter has assured me that I may come back anytime that I need to have questions answered about the car. Walter also kept his promise to meet any price lower than his. Walter is engaging and organized. I would highly recommend starting here with this dealership and with Walter Smith being your advocate. I am also aware of how important that the community is to the frederick motor company, as they give a percentage of their sales to St. Judes hospital. I will always remain a part of the ford family in Frederick Md, and will continue to rely on Walter smith's expertise. Thank you Walter! Jan Aiken

sconaty

18 de feb. de 2013

Working with Andy Messer was a great experience. He was friendly, easy-going, very knowledgeable about the products. In fact, everybody I came in contact with at the dealership was very friendly and helpful. They made you feel like you were important to them, not the other way around. Thanks Andy! And thanks Frederick Motor Company for a great car!

shatuck

17 de feb. de 2013

I live approximtely 100 miles from the dealership in Southern Maryland. Frederick Motor Company was recommended to me by a relative. I was looking for a new Ford Fusion for my daughter. I contacted the dealership and was able to find the vehicle color i wanted with the options i wanted. When i arrived at the dealership i was greeted by friendly people. Rick Klienola was my salesperson and Ron Musgrove was the finanace manager. The whole process took less that 2hrs. Rick explained the vehicle options to me in great detail. I felt better prepared to operate this vehicle than i ever have in previous vehicle buying experiences. Ron was able to provide thefinancing that met my budget. I would highly recommend this dealership to other prospective buyers. My daughter is thrilled with the car. I plan to make all future Ford vehicle purchase from Frederick Motor Company.

FyremanEd

14 de feb. de 2013

We were in the market to purchase a new truck. We originally were only planning on looking and getting price and making the purchase a month or two out. When we stopped at the FMC we were met by Rick who answered all our questions and pointed us in the right direction on their lot. Rick was very knowledgable with the Ford vehicles and helped us decided which vehicle we should look at based on our needs. Rick at no point was pushy or hovered over us allowing us to look and talk about the vehicles. Rick provided us with several informational packets on the vehicles we were looking at. My wife called Rick several times and if he didn't have the answer, wasted no time getting the answer and returning her call. Had it not been for the friendliness of Rick, we mostly likely would not have purchased this vehicle at this time. We feel that Rick goes above and beyond with customer service and would recommend him to anyone who is looking to purchase a vehicle in the future.

bigtruck1

12 de feb. de 2013

I am Very Pleased with my new truck purchase experience. I was dreading talking to a salesman, spending hours waiting and filing paperwork, but this was not the case!!! Thank You Very Much!!!!

mikeelton

8 de feb. de 2013

Andy was very helpful with the trade in of my old truck towards the purchase of a new truck. The dealership worked with me to reach the pricing and options that I wanted on the truck. They also then helped me with the extended warranty and the financing of my new truck. The dealership experience was fantastic and I'll be buying with them again soon!

Phawkins

7 de feb. de 2013

I was searching for a 2013 Subaru Forester and had searched online at various dealerships and The Frederick Motor Company had the largest inventory in the area so I went there and started looking on a very cold winter day. I was greeted in a matter of minutes by a very friendly sales representative named Andy Messer. He was very knowledgeable about the Forester and showing me all the different amenities of the vehicle. Went for a test drive and really liked the way the Forester drove and handled. I had test drove several different Small SUVs from the Rav4 to the Honda Crv but was really impressed by the Forester. That being said I knew I wanted to purchase one but had a hard time figuring out what I wanted on the Forester and Andy was very patient with me letting me walk around and look through each one of the ones I was interested in. No pressure just pointing out the different options on each one. Once I had made my decision the process was very smooth and fast. Andy explained everything in detail and was very helpful in every step of the process. I also delt with Ron and the Finance Manger who's name I can't remember and both were friendly and helpful!! THANKS TO EVERYONE!

roymardis

5 de feb. de 2013

My wife and I were in the Market for a 2013 Ford Explorer Limited 4WD and located one (via the Internet) that was optioned the way we wanted. It was located at Frederick Motor Co in Frederick, MD. My initial inquiry was via eMail, and was it met with a VERY timely response as to availability and pricing. The entire deal was negotiated via eMail with Kevin Moler in a matter of hours. There was no haggling on price, which was competitive with any dealer I could find in the Baltimore/Washington D.C. metro area. I was credit poor with better than average income, but Ron Musgrove was able to secure financing; others have tried and failed. The rate was better than average, given my credit score. Once again, this all occurred via eMail. When the time came to move forward and actually visit the dealership, we were introduced to Rick Kleinota, the Sales Consultant assigned to assist us with the finalizing of our deal. Rick was efficient and wasted no time in reviewing the vehicle's (very knowledgeable) features, warranty, and service requirements. Once we told Rick that we wanted to move forward and make the purchase, he immediately notified Ron Musgrove in the Finance department. Ron worked on completing the contract paperwork while Rick went over the sales checklist in great detail. Before we knew it, we were in Ron's office signing paperwork and then meeting with Rick inside our new vehicle to receive instructions on the multitude of systems and features that comprise a fully-loaded Ford Explorer.All told, our time spent at the dealership was about 2.5 hours. We are VERY satisfied and look forward to a lasting relationship with Frederick Motor Co.

Megs23

31 de ene. de 2013

Rick was an amazing help to me when choosing my new ford focus. He was extremely helpful to me and was very knowledgable about the vehicle. I felt giving all 5's on my review was very appropriate because I had such a wonderful experience. Rick had a wonderful personality and did an amazing job of working on the price to be affordable for me. I would highly recommend the anyone looking at getting a new vehicle to go to Frederick Ford Motor Company and I would highly recommend new customers to work with Rick.

cakotch5

31 de ene. de 2013

My experience with Walter and The Frederick Motor Company was excellent. He was professional and patient. His knowledge about the vehicle helped me make my decision to purchase a 2013 Ford Edge. The setup of SYNC at the dealership before I left was very helpful. I love my new Edge and would definitely go back to The Frederick Motor Company again.

PAHerschelman

30 de ene. de 2013

All of our interactions with our salesman were OUTSTANDING. He is extremely knowledgeable and just as helpful in orienting you to your new vehicle.He is also quite experienced at accurately assessing your requirements in a vehicle instead of trying to oversell you on expensive features which you do not really need. I was extremely satisfied with my choice of vehicle and Ford Motor Co. made the process totally streamlined and "painless". I would give them all a five star rating.

Darlene Crowder

30 de ene. de 2013

Very positive experience from start to finish!! Rick was very professional, very knowledgeable, but he did not make us feel pressured in any way. We appreciated the fact that he was very available at any time for our questions, but he assured us that he would not routinely contact us with salesman-type tactics. Overall, we felt very well taken care of; by Rick, Ashley and everyone else with whom we had contact. Each phase of the new-car purchase was well-organized and completed in a professional manner. We now consider ourselves to be a part of The Frederick Motor Company family.

gcorbi

29 de ene. de 2013

Our salesman, Rick Kleinota was very helpful! He has sold us cars here in the past and is one of the reasons we returned. We are Very happy with our purchase and are looking forward to enjoyoing our new car! Regards,George & Kelly Corbi

jzittle

28 de ene. de 2013

Our salesman was awesome - very helpful, nice and a pleasure to deal with. He ensured that we were familiar with the car features, and explained changes from our previous car. He also took the time to show us the facilities and introduce us to the service manager. The showroom and service facilities were very nice and clean, and everyone was very friendly. We were buying our 10th Subaru, but this was our first purchase at this dealership. We will definitely return there for number 11 and we will ask for Rick.

laperche

28 de ene. de 2013

I visited Frederick Motor Company several times before I decided to buy. Rick Kleinota came out of the showroom each time and spoke with me. He answered all my questions about the vehicles I looked at. When I finally decided it was time to buy I took a test drive and he was very knowledgeable about the vehicle and the services that Frederick Motor Company could provide. I bought my new Subaru and everyone I dealt with was friendly and professional. The truth is it was the smoothest auto purchase I ever experienced. No high pressure. They gave the impression that they were interested in the sale but also what happens after the sale. I would definitely recommend Rick and Frederick Motor Company.

Scott Petruzzelli

21 de ene. de 2013

Andy and the staff made the entire purchasing process very easy. His friendly manner and willingness to give my mother the time she needed to make a decision the day of purchase was much appreciated. My mom is LOVING her 2013 Subaru Forester. When the time comes to purchase a new vehicle for myself this summer, I look forward to working with Andy again. I have shared my experience with several neighbors and they also have said that when the time comes, they'd like to work with Andy as well to see what he can offer them. I'm grateful that a friend of ours, who purchased a car from Frederick Motors, recommended the dealership.Best Regards,Scott Petruzzelli

jenhan321

15 de ene. de 2013

Walter was extremely knowledgable about the features of the Ford Explorer. Both the test drive and his pre and post test drive tutorial of all the bells and whistles really helped me with the decision to purchase the Ford instead of the many other vehicles in the same class that we drove. Best of all, he was patient and not pushy!

Mary W.

10 de ene. de 2013

After researching and test driving several vehicles I had made my decision that the 2013 Ford Fusion was the right car for me. After reaching that decision I had to decide on what I wanted in my car. I was working with a local dealer but quite honestly the more I communicated with him the less I liked him or trusted him. Everytime he called me in to check another vehicle he "thought" I would like I felt that he was trying to fit me into one of his cars instead of finding me the car that I wanted. I happened to check the Frederick area because we had some shopping to do in that area. I was lucky enough to be put in contact with Walter Smith and had a wonderful conversation. He made time for me last minute on a busy day and I still felt that he was attentive and sincere. He went to bat for me on price and although I would have liked the car at a slightly better price I was happy to strike a deal with Walter.

weaver5998

9 de ene. de 2013

As soon as I walked through the door, I was immediately greeted with a smile. Mr. Schley was more than helpful with questions, concerns and going over my options before, during and after my vehicle transaction.

Logger655

8 de ene. de 2013

My wife and I were in the market for a crossover vehicle, and the Crosstrek sounded like a good start. So we headed to Subaru and met Thano. He introduced himself and was very friendly and engaging. We discussed our needs, and he pointed out our options as far as Subaru goes. His knowledge of automobiles and the auto industry is fairly extensive which he readily shared with us. Thano actively encouraged us to shop around and compare other makes on the market. There was no coercion to buy a Subaru. We felt that we could trust him and feel great about our purchase from Frederick Motor Company.The CrossTrek has proven to be a great choice for us.

HappyForesterFan

8 de ene. de 2013

I just bought a super Subaru Forester from Andy at Frederick Motor Company. I'm a second-time Forester buyer and it's hard to find a manual transmission nowadays. Frederick Motor Company had them! Also, I got a great price. I'm a happy customer. I worked with Andy and it was a real pleasure. He works with you to make sure you get the car you want at a price you can afford...without a hassle!! Really. This was a very positive car-buying experience. I'm already recommending Andy & the finance people at Frederick Motor Company to my friends.

garbroo

7 de ene. de 2013

We are giving the rating because Walter made this experience the absolute best new car buying experience ever. He was great as was everyone at the dealership we had the opprotuninty to meet. Walter obviously has done his homework and knows the inventory inside and out.

rdawes

4 de ene. de 2013

No hassle, no pressure. Thorough. I let Rick know what I wanted, told him my parameters, told him that I would probably buy if we could work out a good deal. I'm very satisfied.

lisacaudle

2 de ene. de 2013

Roberto Lopez made buying a new Subaru so pleasant that my husband and I purchased 2 new Subarus in one afternoon! His knowledge of Subaru cars, patience, and friendly manner made our decisions easy. Our overall experience with the dealership was extremely positive and we would highly recommend Frederick Motor Company to anyone interested in buying a new car!

dlgfarmtruck

2 de ene. de 2013

We checked out two non-Ford dealerships. At each one, we were told we could not get a work truck equipped the way I wanted it. When we came to Frederick Motor Company, Grant was extremely helpful in finding a truck very close to what I wanted. He was the only salesperson of the three I spoke with (two from the other dealers) that took the time to explain all the "whistles and bells" the truck package included. He was also the only one who suggested that my wife also test drive the truck. When she and I returned from her test drive, he told us he found a truck at another dealer that exceeded what I had specified and, because it would be an exchange for a car they had on the lot, it would not cost any more than the one I had looked at. The only problem we was in getting the Farm Truck license plates, but the Frederick Motor Co. quickly corrected the problem at no additional cost to me. I am very happy with my new truck and would recommend Grant Schley and Frederick Motor Co. to anyone looking for great service on a quality vehicle.

martha.s.boone

30 de dic. de 2012

Andy Messer was professional and compassionate to our needs. He gave us the information we needed and gave us the time we required to make our decision.He is a real asset to the dealership.

mbiggerman

28 de dic. de 2012

This transaction went very well and quickly - in and out in less than 3 hours. Compared to other sales I've had with other dealerships, I consider this to be stellar. Browsing the inventory on-line & lining up the test drive with Thano prior to our arrival eliminated alot of the typical 'waiting around' time. Thano was great to work with - ensuring that we got the best deal possible. He was very knowledgeable about the product and took the time to answer questions & show us features on the car.

DLeith

11 de dic. de 2012

Reasons why my experience with The Frederick Motor Company earned high marks: * Salesman Walter Smith insisted that we take a test drive even though it meant staying past closing and we told him that we definitely would not be buying the vehicle that day. (and we didn't) He was knowledgeable about the Subaru's handling capabilities and guided my driving experience to demonstrate this. * Sales Manager Kevin Moler matched the discounted price offered through a buyer's service that was provided by my insurance company. (available only at another dealer in VA) We conducted this process by e-mail which was convenient, expedient and clear, and eliminated the tortuous negotiating process. * Business Manager, Ron Musgrove was genuinely nice and easy to deal with. He did not push (even a little) when I explained that while I would listen politely to his descriptions of the different warranties available, I would not be buying any of them. * I expected my new Subaru Forester to be clean on pick up, but it had also been waxed and had a full tank of gas! Walter patiently helped me install the floor mats while explaining different features and he set up my Bluetooth speed calls. He walked me over to the service department and explained the process.

bnemery

7 de dic. de 2012

I recently purchased a new Subaru Outback from Walter. My wife and I had been shopping for a new car for about a month. We had decided upon the Outback and had visited another Subaru dealer, but left that dealer unsatisfied. We had even atempted to call that other dealer back and work with them to no avail. From the first time I spoke with Walter on the phone to the final delivery of our new car he was nothing but helpful, friendly and professional. I have never before enjoyed the process of buying a car. I would and will recommend Frederick Motor Company and Walter Smith to anyone shopping for a vehicle. They really go out of their way to make sure their customers are totally satisfied with the deal.

jens199

26 de nov. de 2012

We stopped in right before closing on a Saturday evening and spoke to Scott about a used car. He was very patient and professional and took time to make sure we were completely satisfied with our purchase.I would definately recommend your dealership and Scott to anyone in the market for a new or used car.Thank you Scott!!

marshaq

26 de nov. de 2012

We feel we got a great deal at The Frederick Motor Company. As a rule I usually have issues with salespeople but Janie was an awesome salesperson. We would be happy to do business with them again.

JBeek

21 de nov. de 2012

Most recently, I worked with Walter Smith on a new car sale. I was never pressured for a sale and Walter had to put up with me for multiple visists. The dealership has always been great. I also have to give Ken Reed high marks in the service department. Always finds a good way to give you unwanted news. Thanks

shrtminded

19 de nov. de 2012

I came in looking for a Subaru 2013 Legacy near closing. Walter stuck around and showed me the cars and let me take a test drive even when I said I was not going to purchase that day. Later in the week, I sent Walter multiple emails with a variety of questions. He was always quick to respond and extremely helpful. When I finally decided I wanted to purchase the car, Walter worked hard to get me a good deal and made sure I got exactly what I wanted. I would definitely go back to Frederick Motor Company and work with Walter again.

mmccar

19 de nov. de 2012

Both salesmen we dealt with were well informed and genuinely helpful in enabling us to select the right car for us. We did not feel that we were being hard sold at all.

bbidle205

19 de nov. de 2012

Where do I even start? I visited the Frederick Ford Motor Company last Monday, seeking a used Hybrid. I noticed there were several on the lot and Scott, the salesman, worked with me on a consistent basis to help me get the car I wanted and the price that was most affordable for a college student. I visited 5 other dealerships in the local area and they were less willing to work with me on price and offered me significantly less on my trade-in. The Frederick Motor Company had my interests at heart. Scott offered great customer service, a kind and knowledgeable environment, and proved to me that I will have to look no further than The Frederick Ford Motor Company for any of my car needs. I highly recommend this company and especially Scott, who helped me drive away in the car of my dreams in only 1 day! Keep up the great work Scott and thanks again! I'll see you in a few years when I want the newest Ford Fusion Hybrid! I'll be sending new customers your way.Lastly, after I purchased the vehicle, Scott has called me to check in and see how my new ride was handling. He invited me to Ford's Technology Fair that helped me learn the latest gadgets in my vehicle and set up my Blue-Tooth free of charge. Like I said, great customer service and something The Frederick Ford Motor Company takes seriously, even after the purchase of the vehicle.I highly recommend the Frederick Motor Company and Scott Rosenfeld as the salesman.Regards,Councilman Brett Bidle

jdabisch

17 de nov. de 2012

My husband and I were interested on purchasing a Subaru outback and Walter made this happen. He was very personable and resonable as we worked the numbers. We are very satisfied with our purchase!

robert.abramowitz

16 de nov. de 2012

I could not be happier with the level of professionalism and friendly environment of the entire staff at the Frederick Motor Company. Andy made purchasing a vehicle a pleasurable experience and Ashley is always extremely helpful from the service department. They've found a long time customer in our family.

eholcombii

12 de nov. de 2012

Friendly, knowledgeable staff, low pressure sales: the staff were immediately warm and friendly and did not put any pressure for the sale. And they made us feel that they'll remain with us in the future.

GillSchneider

12 de nov. de 2012

I was highly satisfied with my recent purchase of a used vehicle. The salesman was Walter Smith who provided a high level of service. The vehicle we were insterested in was very clean inside and out. I was given detailed information about what was done by the service department as well as the age of important existing items such as the tires, battery and brakes. After purchasing a new vehicle recently I expected, and received great treatment and a fair price again.

EeyoreCheez

12 de nov. de 2012

We got an excellent price on our new Ford Fiesta and had a very fast and pleasant purchasing experience. If you are interested in customer service, I would definitely recommend driving a few extra miles and purchasing your next vehicle in Frederick rather than heading to the dealership in Gaithersburg.

Glad Customer

9 de nov. de 2012

I recently purchased a used car from Frederick Motor Co. Scott, the salesman I dealt with was very friendly and knowledgable. He was able to answer any question I had and if he didn't know the answer, he promptly found the answer. He was respectful to me and my daughters who I invited to come along for advise. He wasn't pushy and didn't have that typical salesman attitude. All in all, it was a very pleasant experience and I wouldn't hesitate to buy another car from Scott.

kathie5913

8 de nov. de 2012

My husband and I were in a pickle and Sherry went out of her way to find us something reliable and within our budget even though we could only buy a used car right now. You would have thought we bought a brand new $40,000. car.

High_Haulin

8 de nov. de 2012

Walter made the purchase of my new 2012 F-350 simple and painless. He was very thorough in going over all of the new features and explaining some lessons he's learned from current owners. I appreciate the "home town" feel that the whole transaction and follow up conversations have had. It's nice to deal with a salesman that's honest and willing to go the extra mile to make such an important purchase so simple. Thanks Walter!

Heizmann

7 de nov. de 2012

We just purchased our 2nd and 3rd vehicles from Walter, he is a pleasure to work with and very thorough. Thanks so much for all your help and time you spent with us.

Honza

5 de nov. de 2012

We liked Mr. Grant Schley's sales style. He is very friendly, contacted us when needed. We will recommend him to our friends - potential buyers.

jstarosta

24 de oct. de 2012

This dealership, and specifically Andy Messer, made buying a new vehicle easy and painless. I have purchased two vehicles from this dealership in the past 12 months and have been extremely satisfied each time. Andy has been a joy to work with and is a top notch salesmen and asset to this dealership. I always recommend Ford products and this dealership to all my friends and family. The dealership may be small, but their competitive prices and selection are comparable to much larger institutions.

Mustang2013

14 de oct. de 2012

Walter was very helpful throughout the entire process of factory ordering a 2013 Ford Mustang. He knew all of the in's and out's of the factory ordering process, which seems like it would be a difficult process. Walter always presented himself in a kind way, and was very easy to ask any questions or bring up concerns. Walter was always responsive to any questions that were brought his way, whether it was in person, by email, or on the telephone. I will definitely be going to Frederick Motor Company the next time I need to buy a vehicle.

impretzle

11 de oct. de 2012

I ordered a new Focus ST from the Frederick Motor Company. From the very start every employee I dealt with was very helpful and friendly. My order came in on time with no problems what so ever. I just picked up the car today and things couldn't have been smoother. The price was great, everything was efficient with no hang ups. I really cant say much else. It was one of the easiest car buying experiences I have had. The employees treated me as if I was family. Overall I would recommend this dealership if you are looking to buy a Ford or Subaru.

cindysellers

10 de oct. de 2012

My experience was exceptional. I was indecisive about what i wanted and they gave me the time to make up my mind without any hassels. Everyone was kind and understanding. Thank you for a great car buying experience.

Steve34

6 de oct. de 2012

Very good service and the salesperson showed great patience. All the way around the dealership was very friendly and answered all my questions. Good experience.

J+J

6 de oct. de 2012

We were not the 'average' car buyer since my husband is disabled and we were looking for a vehicle that would be easy for him access and comfortable for him to ride in. I had been to many dealers in the area looking for a vehicle that would accomodate my husband's needs. My first visit to the dealership was by myself and, after explaining our needs to Sherry, she helped me look at several different choices and took me on two test drives for a comparison. I then returned with my husband for another LONG test drive in the Outback to see about his comfort during our drive. Sherry helped explain the seat adjustments and worked with us to obtain the best option for my husband's comfort. Since my husband was tired after our drive, Sherry suggested that we handle the pricing by email so he would not have to make another trip to the dealership. We were pleased that she was very sensitive to our limitations and we were pleased with the discount. There was one additional accessory that we asked for and Sherry immediately gave us the information and price and the decision was made.....BUY! Getting to the dealership to pick up the vehicle turned out to be a logistical problem for us and Sherry offered to drive to our home (25 minutes) in our new car and pick us up! I don't think we could get any better service than that! We were exceptionally pleased with our sales experience with Sherry. Often people will not take the time to explore the needs, ask questions and offer the type of service required by a disabled person. Not Sherry........she gets an A+ !

BillWR

26 de sep. de 2012

Lauren McMillion efficiently and knowledgably guided me through three test drives and rounds of feature questions for 2013 Ford Escape and a couple of other vehicles on Saturday. When departing the dealership I simply requested she email me her best offer price. On Monday she emailed in writing the .pdf of window sticker and a very nice discount. This was with one request, in writing. No run-arounds like other dealers had in my past. Lauren also has a great back-office staff that supported her quickly with financing and titling options. I decided to buy on Monday evening, emailed my insurance and credit ap, arrived to pick up vehicle Tuesday and all paperwork was completed except my signatures. Lauren went over the car in detail with me and I was in and out very quickly. Nice car! Bill Wright

donkagin

23 de sep. de 2012

I worked with Thano for most of my questions and Lauren filled in when Thano was with another customer or not available. Both of these employees provided great customer service, were extremely friendly, and went above and beyond. I can not thank them enough for making this experience easy for me and helping answer all my questions. Keith helped me get a good price on the car that I purchased and Ron helped me with all the paperwork and getting me qualified for my loan. I could not thank everyone enough for making this so easy and less stressful during my car buying process. I would recommend this team from The Frederick Motor Company for your next vehicle purchase.

linron43

23 de sep. de 2012

My husband and I just purchased a 2013 Subaru Impreza from Frederick Motor Company and our salesperson was Sherry Ryan. Sherry was great! She is very knowlegeable and used her experience and knowledge in making sure she sold us the best car for us. She made us feel that she had our best interest at heart and we are very grateful to her. Our total experience purchasing the car went smoothly and everyone was very nice. Thanks Sherry!!!!! We love the car!!

Van1953

23 de sep. de 2012

This is my second vehicle purchase from Andy at The Frederick Motor Company. He is friendly, provides information and options and is not pushy or aggressive in any way as far as making the sale. I have refered him and Frederick Motor Company to friends and relatives. My one friend just purchased an Edge from Andy within the last few months.

kathleen.araiza

21 de sep. de 2012

I had a very pleasnat experience with Sherry Ryan and others at this company. The Finance man, seemed rushed when going over the finance, warranty and extended warranty paperwork. The interior of the car could have been cleaner. Seemed like a rush job. But Sherry was great and was right there to help and answer all my questions. I enjoyed working with a woman associate.

swearengen

19 de sep. de 2012

I had been looking for a new truck, preferrably a Ford F150, for several months and had visited several regional Ford/Chevy/GMC dealers. Not until I began working with Roberto did I finally have hope that I was going to find the right truck for the right price. Roberto worked extremely hard for me to find the exact truck with all the features I wanted and even though I know I went in with a great offer from another Ford dealer, they kept their promise to beat any other Ford dealer's offer by $500. Not only did they beat their offer, Roberto was able to find some additional rebates for me that other dealers did not. Roberto is low pressure but works very hard in the background to make sure you are satisfied. It is wonderful to find a local dealer that I now can count on for future vehicle purchases that I know will treat me with respect, not pressure me, and give me the best deal possible without the confrontation and uncomfortableness that often-times goes with "making a deal." Even the part when you have to set down to sign the papers and talk about financing went extremely smooth and I think I was in and out in about 30 minutes. What a wonderful feeling not having to spend an entire afternoon buyng a vehicle. They keep their promises and they really work hard to make sure you are 100% satisfied. I highly recommend them, and ask for Roberto!

applepi2

18 de sep. de 2012

I was very impressed with the knowledge that Scott had about his vehicles but expecially impressed with this technical knowledge. Anything I asked about, he either had done his homework or knew where to find the answer and did. The friendliness of the all the staff was more than just the day I looked at the car but also when I returned in followup visits. I was impressed enough to ask for extra business cards to hand out to my friends and brother. While I dreaded the whole new car process, Scott and the rest of the staff made the entire day much more inviting. Thank you.

markusaf81

18 de sep. de 2012

Sherry was very helpful. I originally called in to check on a vehicle that was in transit. She kept me updated daily with info on where the vehicle was at. Once the vehicle arrived, she made it a painless process. Couldnt have asked for a better "first new car purchase" experience (except if the vehicle was free, ha).

DoesResearch

17 de sep. de 2012

Great price. Great service. Great cars. Great salesman. We've bought 5 cars from Andy. Each purchase has been a terrific experience. Andy has helped us pick the Ford and Subaru cars and trucks that truly meet our family's needs. He knows the cars. He works with us to get the best price possible and the best financing available. He follows-up with phone calls to make sure the car or truck is all we'd hoped for and expected.Five cars is a lot. Sometimes we were buying because we wanted a new car. Sometimes we were buying because we had to. Each time Andy was there with a friendly smile, warm handshake, good cars and great prices. It's possible to get lucky and get a salesperson on his/her good day and get a good deal. That's not the way Andy and the sales managers at Frederick Motor Company do business. They're there for you before, during and after the sales, time and again. (Body shop is outstanding too. And, that's not usually a fun place to have to be.)

peltierlj

15 de sep. de 2012

The dealer worked with me to get exactly the car options i wanted and did not try to focus only on in stock cars. They worked with me to get best price including telling me about a company discount i did not know about. The limited service i have used had been great.

mjones5

13 de sep. de 2012

Janie was a great sales individual, I recently purchased a Ford Focus from her. She was very friendly and never pushy. She always took the time to meet and talk with my family. We have purchased two vehicles from Mrs. Silbernagel within this past year have honestly enjoyed doing business with her. The location of the dealership is easy to access in a in a good part of town. The selection on the lot was a good varierty of Subarus and Fords. I would recommend this dealership and more importantly Janie to friends and family.

rwregan

11 de sep. de 2012

We have purchased four new vehicles from this dealer and this is the fifth. Everything about the process is great! They always have what we want, or can get it for us in a day or two. Prices are fair and comparable with other dealers across the region and yet there is no need for haggling or dealing. We knew the price we wanted and got it.The service department is fantastic! Appointments are easy to get, and if it is an emergency they will fit us right in. The work is always completed on time and always done right.Their staff, from the sales staff, to service and management are a pleasure to deal with very friendly and always go out of their way for the customers.

mercerpat

8 de sep. de 2012

We were very impressed with the time and attention that our salesman (Walter Smith) took to make sure we were familar with every aspect of our new car. He was very friendly and made our car buying experience a good one.

melsch

5 de sep. de 2012

Experience was great. Walter Smith was very courteous, helpful and trustworthy. Pat Blackwood was able to provide us with the financing terms we expected. I expect to return for the possible purchase of a used vehicle.

gabaer1

4 de sep. de 2012

This dealership is a model of what new car dealerships should be when providing any kind of customer service. Their attention to detail, knowledge of their products and desire to ensure a customer is totally satisfied is above reproach. While visiting we were extremely impressed with the overall atmosphere of the entire organization - friendy, helpful, knowledgeable and courteous. Jerry Linga, whom we contacted first to purchase our new Ford and Sherry Ryan, who handled the actual purchase were phenomenal. This is at least the 8th vehicle I have purchased through Jerry and all have been a very positive experiance. As to Sherry, we can't say enough as to her customer dedication, knowledge of the vehicle and willingness to spend hours with us going over every detail of our new car. She was amazing. We will continue to purchase our vehicles (Fords) through Jerry, Sherry and The Frederick Motor company.

coxgregg

4 de sep. de 2012

Roberto was professional and straightforward. His no pressure process make you feel comfortable. His prouct knowledge is exceptional. Would highly recommend Frederick Motors and specifically Roberto for your auto needs.

Anosmia

30 de ago. de 2012

I had a wonderful experience here. Thano was friendly, helpful, and patient. Among the staff there was no pressure whatsoever and they were keen on helping me get the car I wanted most.

MiniR60

29 de ago. de 2012

Great lady who tried her best to get us into a Mustang. Unfortunately the insurance killed the deal for my 19 year old airman. Once he turns 21 we will be back!

cathy.steiner1

27 de ago. de 2012

I would recommend this dealership because of their new car inventory, their professional sales staff (who assisted us in a long-distance purchase--we are from another state), and their service department who had the car immaculately prepared. We passed many Ford dealerships during our 300-mile trip to Frederick Motor Company and would consider going back.

ROBINS1957

26 de ago. de 2012

JANIE WAS GREAT! SHE WORKED REALLY HARD ON GETTING THINGS TO MOVE ALONG WITH THE PURCHASE OF THE CAR. IT WAS GREAT THAT SHE COULD WORK THE NUMBERS FOR THE LOAN PAYMENT THAT I COULD AFFORD! THANKS JANIE

stelyn

20 de ago. de 2012

This purchase is the best experience I have had in a very long time. Absolutely, no pressure at any point. Consistent and regular communication that allowed us the opportunity to explore all our options. From making our appointment to test drive to signing the paperwork, nothing could have been easier.

adrllc01

18 de ago. de 2012

I could not be any happier with the Taurus I recently purchased from Frederick Motors. The customer service was excellent from the time I stepped on the lot. Andy Messer was great to work with and he got me a great deal. He put me in the car I wanted at the right price. I look forward to buying my next car from Frederick Motors.

maddie010

13 de ago. de 2012

My experience at The Frederick Motor Company in Frederick, MD was a very satisfying one. Lauren McMillion, Sales and Leasing Consultant was very thorough, did not pressure, was focused and personable on where I was coming from in my needs and future expectations. Traded in my fun roadster for a Ford Focus. Got the sports package model and took right from show room! Love the sparkly red paint, sporty interior, spoiler and black rims! Have had it four days; and pleasantly surprised by its acceleration and spunk! Love it! Trade was averageone always wishes for morebutIm happy. Everyone at this dealer would greet at the door if not with customer; and throughout the process from Lauren to warranties, financing, meeting service Advisor all were professional and informative. Was there many hours; and actually started to feel like they will be my little family. LOL That is hard to find these days in a world of Tech and hurriedness. I cannot praise Lauren enough she sat in car showing how all the buttons worked, went with me on test drive, and now, even after the sale, sincerity abounds in continuing to assist if I do not understand something in the manual. Im glad I did what I did in getting this new car and thankful for nice people taking care of me and my car at Frederick Motor Co. Thank you Lauren for making it all happen!

biggerthanb

10 de ago. de 2012

Friendly, no pressure atmosphere. Lauren was terrific throughout the entire process, including being thoroughly engaging when I showed up with my family of 5 to test drive the Explorer. Lauren and the sales manager took me through step by step to "build" the car I wanted rather than pressuring me to buy an existing car on the lot that contained a lot of options I wasn't particularly interested in.I was also very pleased with the trade in value they assigned my existing car. They were much more aggressive than some other dealerships, and my final "all in" price resulting from the trade in of old and purchase of a new car was very fair. I also dealt with the sales manager and the finance manager (Keith)and was very happy with those interactions as well. I didn't plan on financing through the dealership but the the loan rate was the most competitive I had seen, so I went with it.On delivery day, I was in and out of the dealership in 2 hours, and that included a test drive to ensure the vehicle was working properly, and an informative tutorial from Lauren on the usage of the Explorer's Sync and other technology. Lauren has also called a couple of times since to make sure I am happy with the vehicle and to answer any questions that may have arisen.In the end, I feel I got a fair deal, and the experience was actually pretty terrific. I was happy to support a local dealership and am hopeful the service department will provide for as pleasurable experience as the sales department.I would recommend this dealership, and I'd recommend asking for Lauren.

G-Ma

6 de ago. de 2012

No pressure to buy and Lauren found the exact vehicle I was looking for. She's the first salesperson I've ever had that actually sat in the car for an hour +/- and explained everything. I read that "My Ford Sync" was very confusing ~~~ not after Lauren explained it, she did a great job! It would be nice if the dealer gave a monthly free car wash to owners.

AjmMD

6 de ago. de 2012

There was no pressure to purchase anything other than what I was interested in. I wish the price was lower - I had been tracking this model since early in the year, but that I think I got a fair price from this dealer for the model.

jojer1

21 de jul. de 2012

Top-of-the-line customer service and great overall experience. I would like to thank Thano Genos for arranging the entire sale/purchase, and Keith and Ron for doing a great job with the finance. Highly recommend Frederick Motors and these guys. I would easily go back again. Thank you.

joblo401

29 de jun. de 2012

I saw this Subaru Forester on Frederick Motor Co. website in their inventory. I asked Sherry Ryan if I could look at it. I could not go in until the next day and when I got there she had the car ready and clean to take for a drive. I told her to keep the price below a certain figure and not only did she do that but she went $1200 below the figure I gave her. I would recommend Sherry Ryan as a sales person to anyone wanting a vehicle.

joepsioda

20 de jun. de 2012

From the moment I entered, Andy greeted me and went over all the necessary details. I made my decision on a Thursday and took delivery of my 2012 Legecy on Saturday.

terry hershey

19 de jun. de 2012

great experience- tremendous help, including no pressure sales, flexibility with purchase of cars on lot or bringing cars in from another dealership if i couldn't find what i wanted on the lot in frederick... roberto and lauren were super helpful during and after sales, demonstrating options.... the sales manager was flexible and helpful, as was the finance manager.. terrific job... i will go back!

snersnip

1 de mar. de 2012

Upon my arrival one week ago at the Frederick Ford Motor Company I was ready to buy a new Ford. After entering the showroom I was never greeted or even acknowledged. I pretty much had to beg to get some help. Eventually a semi quasi so called salesman who was not polite or helpful made a pathetic attempt at offering assistance. When I told him that I was interested in a Ford Focus wagon he said this... "Ford has never made a Focus Wagon, there is not a single Focus wagon in existence on the planet earth. Of course this is a false statement they did make Focus wagons from 2002-2007. I then told the salesman that I did not specifically need a wagon and that a hatchback might suffice. But instead of showing me a hatchback or any car for that matter he just wanted to argue with me further about the fact that Ford never made a Focus wagon. I became frustrated after this because no progress was being made and his attitude was disregarding and arrogant. As I made my way to the exit door I mentioned to another salesman that I was interested in buying a new car but that I could not seem to get any help. He ignored me completely after throwing me an evil dirty look. Then I said to him "I came to buy a car and I guess that is not going to happen so...Good Bye!" He then turned to me and said: "Bye Bye Now" in a very sarcastic antagonizing manner and he was laughing at me right in my face. Finally I left the dealership completely humiliated vowing to never return, and as I made my way to the parking lot this salesman continued to laugh at me from the showroom window and heckle me with no mercy until I was in my car and pulling out of the parking lot. These people embarrassed me in public and humiliated me beyond belief and they seemed to get a big kick out of this at my expense. After I departed I called the dealership to express my dissatisfaction to J Skora the sales manager on duty. My complaint fell upon deaf ears and there was no apology, no resolve, and no invitation to come back and try again. Nothing was offered other than another stiff dose of arrogance and a total and complete disregard for the customer. I was still not happy and very hurt by the way they treated me so I sent an email to the Owner and every manager in the store once again expressing my outrage over the barbaric unprofessional service that I received. This was a week ago and I have not received a single email back out of the 12 emails I sent, and certainly not the apology that I deserve. I would like to warn others about this horrible disgusting dealership that is infested with toxic employees who are arrogant, disregarding, and downright abusive towards well meaning customers. I have never been so humiliated in my entire life nor have I ever been treated in such an evil and disrespectful manner. Warning! Stay away from this place unless you wish to be abused these are horrible nasty people with a long running legacy of treating their customers in a sick and savage manner.

holmstrom18

10 de feb. de 2012

I bought my car from this dealership, and my salesman, Rick Kleinota, could not have been more helpful. However, I have had absolutely horrible experiences dealing with the service department, and I will not be returning for any more service work. The service department is the absolute WORST with keeping records of their customers' issues and helping them work through problems. I had a simple problem (loose weatherproofing strip on one of my doors) that they failed to fix on my first trip in to deal with it, and when I called to tell them that their quick fix of double-sided tape (seriously!) didn't work, they didn't even have the part ready for my appointment, which I made far in advance AND made a point to explain to the service advisor who handled scheduling my appointment that I was coming back in to have fixed once and for all. I was told after waiting over an hour for my oil change and what I thought would be my weatherproofing strip replacement that the strip would have to be special ordered, EVEN THOUGH I traveled an hour and a half AFTER scheduling the special appointment to get it fixed. It's also worth noting that on the various occasions when I have taken my car in for routine maintenance and oil changes, I've heard service advisors on the phone apologizing countless times for "dropping the ball". It appears this is the norm for The Frederick Motor Company.And, fair warning, their service advisors are NOT in any way, shape or form prepared to deal with frustrated customers. The service advisor in question the day I thought I was getting my repair done, was nothing less than condescending and belittling to me the entire time, which did absolutely nothing but fuel my frustration at the entire situation. I was so rattled by the experience that I emailed the service manager when I got home, but I never received a response. Apparently, quality customer service is a non-factor at this organization. I guess they figure once they have your money, they don't have to work for your business. In any event, I have decided to take my business elsewhere. This company will never get another dime from me. I recommend this place only for people who are prepared to have their problems not addressed properly and who enjoy being disparaged by their car dealerships.

suzsubaru

1 de nov. de 2011

Rick worked very hard to find the right car for me and my family. At the time we were shopping, the 2012 Outbacks were available, but the 2012 Foresters were not. When we began, we were unsure as to whether to purchase an Outback or a Forester. Rick was tenacious in his efforts to find the right car for us (even coming in on his day off). He had many obstacles through this process, including... the unavailability of 2012 Foresters and the reluctance of other dealerships to exchange their remaining 2011 Foresters; another dealership selling a 2012 Outback that they had promised to exchange before the exchange could take place, and the unavailability of any other 2012 Outbacks in our first color choice and trim level in the area. Through all the difficulties, we wanted to continue working with Rick because we knew that he honestly wanted to find the right car for us at a fair price. We ended up buying a car from Rick that was recently delivered to his dealership. Picking up our new car at Frederick Motor Company was a very pleasant experience. We were especially appreciative of the time that Rick took showing us all the functions of our new car. We are very happy with our new Subaru and will be recommending Rick and Frederick Motor Company to our friends and family!

Donnam68

19 de sep. de 2011

I am a returning lease client of Frederick Motors and could not be happier with my new vehicle a 2011 Subaru Outback, which I purchased 9/3/11 . The service I receive when I walk into the dealership is always exceptional. I cant say enough positive things regarding my salesman Rick Kleinota. He always helps me figure out exactly what vehicle will be best suited for me. He is very well educated in all areas of this dealer ship. I would most definitely return to lease or buy another vehicle in 3 years, especially if I was working with Rick. I have and will continue to recommend my family and friends to him. Rick makes a very stressful event leasing a vehicle, pleasant. Thanks Rick!DonnaBallenger Creek, MD

jamesb21

16 de sep. de 2011

I went to the Frederick Motor Company first in my car search because my girlfriend had a great experience there, and because we really liked the salesman, Rick, that we'd worked with. Rick spent time with me the first day, test drove a few cars. He was great. I decided not to go with any of the cars he'd talked to me about, but I did, after some time, see a car on the lot I wanted - a 2012 slightly used Focus. Rick worked a great deal for me (I really couldn't recommend him highly enough, if he worked for a different dealership). He got me the exact deal I wanted, until it came to the financing. Their finance guy, Ron Musgrove, is the worst. We'd worked with him previously as well, and he'd tried to talk a bunch of nonsense to my girlfriend when she bought her car. Well, he takes my credit app (I have so-so credit, but I had a co-signer), runs to the back and leaves me sitting for 40-45 minutes. Eventually, he comes back and tells me he submitted my app to Capital One and cant use my co-signer (as he alread co-signed a loan with them, though its literally the only item on his credit). He got me approved, however, at 19% with an over $400 a month payment. I tell him I absolutely can't do that, and he should maybe shop it around. He opens my file and tells me the milage of my current car i'm trying to trade (214,000 miles) and with the distance I drive to work, I should probably jump at their offer so i'm not stranded along side the road...I got up and immediately left. Its a classic example of a dealership working for themselves and the kickback from the financier as opposed to working for me. My girlfriend and I could've easily been LIFELONG customers of this dealership if they'd taken care of me. Now, however, i'll never set foot inside the dealership again for sales or service (and i'll be byuing a Ford AND working in Frederick soon), and she will also now never buy from them or service her car there. Just an absolutely terrible experience, and I'd go out of my way to recommend no one ever shop there. They do not value relationships, and do not value their customers in the slightest.

naturboy99

5 de ago. de 2011

This dealer is located very close by to me, so I was hoping to do business with them on a new Mustang, but for the second time no dice. I went into the dealer and told them what I was looking for. Told them that I had been there before but they were substantially beaten on price by their competition last time but that I'd give them a shot. Salesperson assured me she would make me the best deal when I decided on the actual car I wanted.I went home and did some research, and got offers from 3 competing dealers. I went back to FMC and told them who I had offers from, but not what the dollar amounts were. The salesperson assured me that they would be competitive. The next morning she faxes me over an offer that was $2,000 over the best offer I had. Folks, remember one thing. Car dealers are lots of things but they aren't dumb. They know where their competitors pricing is, especially since it's available publicly over the internet. FMC knew probably to the dollar the offers their competitors would make to me, but still made me an insulting first offer.I faxed over to her the actual offers I had, asking her what she would do with the offers I had were our roles reversed. They came down a grand, said it was their best offer, and tried to convince me that the other deals I had in writing were not inclusive of freight, when they clearly were. When I told her that the offers indeed included freight and pointed out where it was added in, SHE HUNG UP ON ME!!!!!!!!!!!!!!!!!!!!!! How do you people in sales think that went over in my mind?A sales manager called me back a little later with some sob story that they had put work into this deal and they had found me an extra $750 in private cash (that I already knew about from minute one so I'm sure they did), and for that simple reason I should go with them. LIKE SOMEONE CAN'T FIGURE OUT THAT THEY WERE GIVING ME THE EXACT SAME REBATES I WOULD HAVE GOTTEN ELSEWHERE, AND OTHER DEALERS WEREN'T GOING TO DO THE EXACT SAME AMOUNT OF WORK!FMC if you read this, the general public is not dumb about buying cars like they were 20 or 30 years ago. You can't pull those old time shenanigans and expect people not to know about them.BTW, since no one had the exact model I was looking for I expanded my search to used models and ended up with a drop dead gorgeous red 2008 Mustang convertible at another dealer 50 miles from home that I couldn't be happier with. If FMC had treated me like a knowledgeable shopper instead of a possible shill I wouldn't have it and I'd be 10 grand further in debt, so some might suggest I should thank them, but I won't. Last time there for me so no skin off my nose, but if I were anyone else I wouldn't even bother driving onto the lot unless you feel like paying premium prices because they "work hard for you!" at FMC.Jeff

misticalrose15

10 de jul. de 2011

If you are just looking to price things out, and ask them for their best price, be prepared to be abused. My husband and I just started looking at Legacy's today, and we are going to compare best prices around the area, but they only offered us 600 dollars off at first and when we asked if they could possibly go lower, the salesman apparently didn't feel the need to continue with us, so he went to get his sales manager that was there at the time. The "manager" came up to us shook our hands (not making eye contact whatsoever) and sat down and only offered us another 200 dollars off. We told him we were truly interested in purchasing the car and that we were going to go elsewhere and price it out. He instantly got defensive and clearly irritated and asked us "are you using us?" We were shocked! We weren't asking for anything in writing, just a price to go by! We got up to leave and he said "just go to another place! get out!" yelling at us the whole way out the door! If you go here, don't expect them to work with you on the price, but do expect to get mistreated and yelled at! I have NEVER EVER been treated so badly by anyone especially when it comes to a 25,000+ purchase!

bsmart0

24 de abr. de 2011

Called a week ahead of time to schedule an oil change and tire rotation. Was quoted a total time one hour. Showed up at 10am for my scheduled service, and got my car out at 12:30pm.2.5 hours for an oil change and tire rotation. On top of that, service department had the nerve to charge me the FULL amount for the service.Beware of servicing your vehicle here. You may be in for a long wait.

darv123

16 de dic. de 2010

This dealership promised an afer market item to be installed and never completed this services for the proper price. I also contacted the owner of the dealership and multiple perople at the dealership. I beleieve this dealership is not to be used for a car purchase.