deja

27 de jul. de 2015

Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend everything was closed, had car towed to my house. Mon. 7/6/15- I had my car towed to a local mechanic, after two days the mechanic told me the problem was the computer steering column and I needed to take my car to a VW dealer. Weds.7/8/15-I had my car towed to 3 County VW in Lyndhurst, NJ On Fri. 7/10/15- the mechanic Matt calls to tell me nothing is wrong with my car. I explained to him how the car was towed there because I could not drive it and a local mechanic said its the computer steering. He advised me they drove my car for 20 miles and nothing is wrong with it. 7/10/15-I pick my car that evening. Tues. 7/14/15-On my way to work on my car stalls and completely shuts down on me in the middle of a busy intersection during morning rush hour. The car would not go into neutral so I could not push it to safety, I had to have a Police Officer come and wait with me while I had the car towed AGAIN back to the Lyndhurst dealer. I get a call later in the day that the problem is the computer in the steering column and they would need to order the part. Only after I complained of the obvious inconvenience and asked to speak with Service manager Leif before I was given a loaner. I picked up the loaner the same day. Thurs. 7/16/15-I received a call on saying the part was in and to drop off my spare key as they would need to reprogram both sets of keys once they replace the computer.Fri. 7/17/15-I drop off my spare key with a Sales agent as the service counter was closed. Over a week goes by before I get a call Fri. 7/24/15-Matt calls to say my car was ready to be picked up. I filled the loaner car up with gas and rush down to the dealer before they close at 6 to get my car. I paid over $1,000 I unloaded my personal belongings from the loaner into my fixed vehicle and I try the key(s). They do not work, the doors dont open, the trunk does not open and the alarm does not sound. I walk back to the service tech Matt and let him know, he comes out and tries a few things, nothing happens he then informs me I would have to leave my car so they can fix and once again take the loaner. I unload my belongings from my vehicle back into the loaner and leave. Sat. 7/25/15-Matt calls to tell me the keys work, sort of. They open and close the doors and trunk but there is no alarm. They would have to diagnose it and if its the rear latches which he suspects, I would have to pay to have that fixed. Completely unacceptable, however Matt was not the decision maker and the shop was closing in 45 minutes so I advised Matt I would be there to pick up the car on Mon. Mon. 7/27/15- I called to speak with the Manager Leif and relayed my ordeal. He instructed he would see what was wrong with the rear latches and have the guys fix it at no cost to me.

dmabrey65

16 de abr. de 2015

I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pay; anyway, Matt, the entire service and sales team have been great and before it's all said and done I will purchase my second car from them as well as my girl friend. Keep up the good work Three County VW!

rosie

25 de mar. de 2015

These people dishonest! They blatantly lie in your face! Zahir checked my credit, said it would be a soft inquiry, It was a Hard Inquiry!

cc316

30 de ene. de 2015

My husband and I were honestly just window shopping and we just walked out with 2 brand new cars. The customer service that was provide was beyond amazing. I have purchased cars in the past and never felt as comfortable as I did today. Dino is a wonderful salesman and as become our go to guy!! He went above and beyond to make us happy and give us a great deal!!! We will definitely be returning here in the future and referring all our friends and family to this dealership and especially to Dino!!!

irishcountry

10 de ene. de 2015

I have been coming to Three County VW for almost 10 years now and I couldn't recommend a better VW dealership. Not only are they friendly but they are respectful. My dealer John is excellent and answered all of my questions. The finance department was very quick with processing all of my paperwork and the owner came to congratulate me on my new lease. I would highly recommend Three County VW to anyone looking for a new car.

vincenzag

18 de dic. de 2014

Just purchased a 2014 VW Jetta for my 17 year old daughter. My Salesman Dino was very accommodating and friendly. It was a pleasure working with him. If you need a great Salesman go see Dino!!!!

vwjv2010

29 de nov. de 2014

These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted most unreasonable price to replace a glow plug and bunch of other unnecessary services including the wiper blades that i replaced 2-3 month ago.I refused the service at this prices and they charged us almost $200 for diagnostics that should have taken 5 minutes or how ever long it takes to read the error code. I will demand my money back from them and will write to VW corporate about the unethical practices but for everybody out there:AVOID THIS PLACE AT ALL COST!!!

Dakota

24 de nov. de 2014

Fantastic help! Dino took very good care assisting me to get my new Passat!

JWaters

8 de nov. de 2014

john gottberg was very knowledgeable and helpful for our lease . I would recommend him to my closest friends joe bulna in finance was polite and understanding to our needs

spunjabi

5 de nov. de 2014

These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($80-$100 difference between what other service centers are quoting for the exact same service/parts), they try to make some excuse about how good a job they do and then in the same sentence they go on to say that they are willing to do a price match.. as if it is like a wal-mart or a shoprite you are dealing with. And if they are willing to price match it in a fraction of a second then what happened to their we-are-better-than-others-so-we-are-expensive quality talk? They try to pull as much money as they can from you. On another occasion, I had given my car to them to fix the starter and although I had a platinum extended warranty which had zero deductible responsibility, I get a call from a certain miss who very coyly tell me that they are in the process of fixing the car and the extended warranty people will be covering the whole cost except for the $100 deductible which is my responsibility and that she is to charge it to my credit card on file.. all in one breath. Hold on, the contract I had in hand said zero deductible so I questioned her and she then says, "oh, actually I am handling a lot of cars today" uh.. excuse me.. that is not my problem. Know about the car you are calling the customer for; know the details and don't try to charge me a $100 when I am not supposed to even pay you a single penny. Also, they talk fast, they do that so you are confused by the information they are giving you.. and they talk technical terms which a lay man finds it hard to interpret. so along with asking them to repeat and explain things to us slowly, one step at a time, we get rolling eyes and huffing sounds from behind the counter in return. Really, is that what you are going to do? Lose the attitude guys. I kept going back there as they are very close to my location.. I wanted to give them a chance.. again.. but three experiences.. three fails.. No more. If I can't trust you with my car and money, I am out of the door. If you do decide to get some work done here.. be sure you are an expert in that area yourself and have the excess money, because between the technical jargon, the fast talking and a premium of a minimum $50-$100 on any part/service, you my dear friend are being cheated and there is no doubt about that.

Phillip

19 de oct. de 2014

I had a fantastic experience at Three County. I had several repairs done on an older BMW, mainly services and minor fixes. The staff was knowledgeable and very helpful, even with cars that were not Volkswagens. The place is very clean and well kept. I even got great tips on how to sell my older BMW when I was moving. I seriously recommend this place and specifically Stan, who helped me immensely.

Sam

15 de oct. de 2014

Purchasing a car from 3 County Volkswagen was the best car buying experience I've had. Stan Boksz helped me find the car that was right for me at the right price. I look forward to returning to 3 County for future service and will certainly return the next time I'm shopping for a vehicle.

John Agostino

14 de oct. de 2014

I came in a few days ago shopping around for a New vehicle. Salesperson, Dino greeted me offered me drink, food etc really nice guy. Test drove a Passat and I fell in love. Next thing I know, I'm driving home in my New Passat within an hour. I will definitely recommend my friends and family to Three County VW and Dino. They are honest and upfront. Absolutely no haggling.

bechelli

13 de oct. de 2014

My husband had a 2013 CC. He traded it in for a 2014 Tiguan. Our saleman, Jose Aponte was wonderful. My husband had purchased the extended warrenty on the "CC" as well as a plan for the sirius and tires. Jose made sure we had the balance carried over to the new car.We went to VW a few weeks prior to see what kind of a deal we would get with a trade in.My husband wasn't 100% ready at that time. Jose was NOT pushy at all. We took the Tiguan out for a test drive. My husband needed to think about it because he really likes his "CC".Jose did call us a few weeks later to see if we were still thinking about it. We decided to go and talk to Jose again.We were very happy with the trade in we received and the service that was provided.Jose is very friendly, answered all your questions and I would recommend him highly for anyone looking into purchasing a car without the PUSHY salesman routine.If your cars are good, you don't need to be a pushy saleman. The car will sell itself. IT DID!!!!~

Pitufo1031

11 de oct. de 2014

wonderful car buying experience!! John Gottberg and Zahir Hussain are the best at the dealer. Give you best price at first shot, no going back and fourth like mose dealers. all warranties are carefully explained and they make sure you leave with a full understanding of what you are getting but most importantly they will do all they can to make sure you leave happy.

Mohan Ramalingam

11 de oct. de 2014

John and Zahir showed me all the vehicles I wanted to see. Helpmed me great to select Passat. Did everything on time. Had great experience. Thank you!!.

pezsays626

4 de ago. de 2014

I leased a car from Three County two years ago. Had approximately 6 months left on the lease. Was in for service about a month ago and asked if there was any way to terminate the lease early. I made it clear I was NOT interested in another VW, just looking at my options. Was told if I paid a fee it was doable for the dealership to buy back the car. I then followed up on two separate occasions, met with the sales person again in person, and was told this was doable and to come in any day to complete the transaction. After contacting the salesman on Thursday, and showing up on Saturday to return the car the dealership said the deal was off and acted like I dreamed this scenario. I was completely mislead and lied to for the past month and a half after being in touch with the salesman. Complete disregard for upholding their word, and extremely unprofessional. I would never recommend this dealership to anyone. Go to Linden - they are friendly and wonderful!

PatTrier

29 de jul. de 2014

Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled maintenance was made longer, and more expensive, by the dealership adding on parts that weren't needed. Matt was rude when asked for reasons why I needed to pay for parts that were "bad." I told them to finish the scheduled maintenance and brought it to a local independent VW garage. Wouldn't you know the parts that I was told needed to be replaced were, in fact, perfectly fine?

Hrod

28 de jul. de 2014

Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me waiting 4 hours. Will not go back.

CassidyKologrivov

2 de jun. de 2014

I bought a Passat from John in February and could not have been more pleased with my experience. From the moment I started looking through the inventory, John was easy to reach and beyond helpful and the owner, Scott Senior, was largely involved with making my purchase rewarding and affordable. Unlike many salesmen, John did not pressure me in any way. He laid out my options for me and helped me find the perfect car for me. I originally wanted the less expensive Jetta, but I ended up with a newer and fully loaded Passat while staying within my budget. There is wide range of inventory and every employee I came in contact with was helpful, kind, efficient, and most importantly smiling! Scott seems to take pride in his family business and is not trying to rip anybody off; just trying to provide people with a safe and affordable Volkswagen. Within the first few months of buying my car, Scott and John both called to make sure I have not experienced any problems with the car and to ensure I was still satisfied. I still love my Passat and I highly recommend buying a Volkswagen from Three County Volkswagen.

rhovan9

8 de abr. de 2014

I have bought three VW's from this dealership in the last four years from Jose Aponte. I would highly recommend him and this dealership.

evankrutchik

21 de feb. de 2014

Brought my 2013 VW Passat for 10,000 mile maintenance. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership.

Rigoberto Rodriguez

17 de feb. de 2014

I went to this dealership to get my 2013 Gti serviced and I after paying a pretty penny for my service had to wait a good hour and then they had the audacity to ask me that I had to pay for washer fluid...the few technicians I saw working there from behind the counter looked miserable and my service writer was talking rudely to one as well and quite honestly I wouldn't go back here.

Phoxd

15 de feb. de 2014

Employees are friendly and informative. Willing to go out of there way. Repair was found quickly and fixed the right the first time. I'll return again.

fredgarvin1

12 de feb. de 2014

Just bought a used car from them in December and everyone was great! Started by shopping online and made an appointment fast and easy. Car was as promised when I arrived. Would definitely recommend.

bbranco

25 de sep. de 2013

The service department is just out to screw you, do NOT go to this dealer for service unless its 100% covered under the warranty.My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1500.00 on front end repairs including a wheel alignment and replacing tires.The car goes in to replace a light bulb for the blinker (2nd one in a year), not covered under the warranty. They tell me the car needs all this work including a wheel alignment and tires. They want to take the back tires off and put them on the front of the car and put new tires on the back of the car and do a wheel alignment.My question is don't you look at history repair records and I am told no, the technician just recommends work to be done. I am beyond pissed, I told Matt their service manager that now they are loosing thousands of dollars because they are trying to either do work again that was done 3 months ago, or 3 months ago the work was never done.I also needed a battery since the car is 4 years old, guess what, 1 year warranty on a battery? Too bad the battery was already done before I told them to stop working on the car. I would have had them do no work on the car. I also asked how do I know the battery the installed is new, there is no date on the battery. He had no answer for that question at all.Now I will bring this car to a local mechanic in town, ETD, a reputable mechanic. This dealership is supposed to be a local dealership in the middle of town, well they really know how to screw people.

annienloey

14 de sep. de 2013

Followed up after service from 2012, for defected seatbelts. Had a spark plug misfire diagnose which, the dealership was upset that I would fix myself. I have a work order from 2012 that the diagnosed as faulty seat belt in the rear, they never called me back. And when I tried to settle this issue they claimed that I would have to pay a $50 fee under my certified pre-owned warranty, even thought my work order states that it was diagnosed under my original 336 new car warranty. They claim I now have to pay a $50 deductible because of their non follow up mishap. I have 2 disabled children and if an accident should happen, it will be a liability of Volkswagen or the dealership for this mistake. They also seemed quiet upset that I would preform my own 40,000 mile service. I am a member of SEMA. And we have the right under law to use our choice of parts and who installs them. This will be my last Volkswagen and would never use this dealership again because the service department is looking to rake you over the coals. After sales is more important than price. STAY AWAY FROM THIS DEALERSHIP!

Lamonica2086

9 de ago. de 2013

William was beyond helpful! In 5 years of me buying cars he has been the BEST Salesperson I have had the pleasure of doing business with. He's is so kind and helpful. It's hard to find people in Car Sales like him these days! He's the only reason I came back to buy. THANKS WILLIAM!

NAMARAL

17 de ene. de 2013

Les always takes care of me, he's great to deal with!

mmcurtin14

20 de dic. de 2012

Jose was a pleasure to work with. This was definitely the first great experience I have had buying a car. I have always had Volkswagons and had terrible dealerships in the past. This was clean and easy.

Cmack244

25 de ago. de 2012

The salesman [ Frank ] was very courteous and helpful. The bus. mgr. Jeff LaPoffworked very hard to secure the best financing. I recommend this dealership for theirprofessionalism and friendliness and for making the purchase an enjoyable one. NmC

cafiocchi

23 de ago. de 2012

Everyone was helpful, reliable, courteous, and professional. I could trust that the dealership has my best interests in mind and walked away with a great deal and car. Each person I dealt with, followed up to make sure I was pleased with the sale. I would recommend Three County Volkswagon to all my friends and family.

Gwennyfaith

7 de ago. de 2012

I had a fantastic experience with Three County Volkswagon. After being laid off from my job and losing my company vehicle I called and spoke to Jeff LaPoff. I told him I was looking for a used and reliable vehicle with low mileage and good gas mileage. Within 15 minutes Jeff called me back and said he had a car for me that had recently come in on a trade. My husband drove me to the dealership where Jeff showed me that the 2008 vehicle had records of every 3000 mile oil change, new tires and new brakes. I was thrilled. Within just a few hours of losing my job I was mobile and felt great about the purchase, buying the extended warranty that Jeff recommended for added security. Additionally my husband purchased a used Jetta TDI that he had been eyeing up for some time, trading in his Toyota Sequoia. Jeff was able to get both of us better loan rates than our own banks offered. The service was quick and friendly. I would highly recommend Three County Volkswagon for their professionalism. We both got great deals and love our vehicles.

fidge221

7 de jun. de 2012

I leased a 2012 Beetle from Three County. The car had 3000 miles on it and the windshield cracked as my daughter pulled the car into driveway so I could wash it. Apparently cracked due to a combination of it being approx. 90 degrees out and cold water from hose. I heard the windshield crack when as she pulled in driveway while i was beginning to spray the car with water. I took the car to Three County and told Matt what happened. He began to inspect the car with a magnifying glass looking for stone chips. Apparently he didnt believe me. He even had another service advisor look at the windshield and they concluded that there was stone chip, which is ridiculous because I was standing outside the car and heard and saw the windshield crack when it did. No rocks or stones caused this crack. I contacted VW directly on my own and they had me take the car to another dealer. It was inspected by the other dealer who concluded that the windshield cracked due to the water and heat and not a stone chip. They then spoke with VW and the customer rep stated that VW would pay for the replacement, since the windshield should not have cracked like it did. I will never go back to Three County since they treated me as if I was lying about how the windshield cracked and didnt even offer to try to have VW cover the replacement. Matt only seemed interested in attempting to prove that a rock chip broke windshield. I'm glad that VW had me take to another dealer who ultimately agreed that rocks did not cause this damage.

mjshutte

31 de mar. de 2012

The entire team at the Three County Dealership is knowledgeable, friendly, and make the car buying process a breeze! I received a great deal on a used Passat and could not be happier with the purchase. The car runs great. I will be going back to them in the future when it is time to get a new car!

amin9513

26 de mar. de 2012

people who work there dont even care and easily make fun of customers. who they think they are im changing my dealership as soon as possible i worked with mor than 10 months

asarfati

4 de mar. de 2012

I have to say that my experience with three county VW could not possibly have been any better. Gary is sales was friendly, thorough, and was very familiar with the vehicle i was purchasing. The model I was looking for was not in inventory , yet they managed to find it , transfer it , and have it ready for pick up within 48 hours.Jeff in finance was also extremely friendly and thorough. I ended up purchasing the extended warranty and tire and wheel package on Jeff's recommendation and have no question that i was steered in the right direction.You leave three county with the knowing that at the core of the dealership is the objective to keep you as a customer for life not just to secure a one time sale.

Schons

28 de dic. de 2011

I recently purchased a used vehicle from Tri-County and I must say it was a great overall experience. From the moment I walked in the door I felt comfortable and welcome. It was by far the easiest transition from my former vehicle to a new car that I have ever had. The members of the Tri-County team were all very friendly as well as thorough and walked me through every step of the process. They followed through on every aspect on their end of the deal. I couldn't be more pleased with my experience dealing with Scott and his staff. Thank you Tri-County!

jvaz2010

28 de oct. de 2011

This was my BEST car shopping experience EVER! It's my first time leasing, and Gary made my ENTIRE transition a pleasant one! Honesty, professionalism and courtesy were all demonstrated and executed by Gary at all times, and I was at Three Country VW for only approximately 1 & 1/2 hours. I am extremely excited to drive my brand new 2012 Jetta S, and once again Gary Santostefano made this possible! Gary has been in the business for 35 years, and he made sure to "prep." me and inform me about EVERYTHING that comes along with leasing a car from his dealership. If you're on the market for a new automobile, PLEASE consider this site and Gary Santostefano. I guaranty you'll leave with NO regrets, and I have already recommended a few of my friends to visit this VW!

stross

3 de sep. de 2011

A Friend recommended Three County Volkswagen to me and despite being over 35 minutes away from my home I was more than pleased with my experience there and will gladly return in the future. The staff was exceptionally friendly and the prices were too. This was by far the easiest and most pleasant car purchase I have ever made. There was no pressure to buy, they were exceptionally accommodating and made sure that the car I bought was the right one for me. I would recommend Three County Volkswagen to anyone.

BarneyH

24 de abr. de 2011

Excellent Service from start to finish! Initially requested figures over the phone. I specified the amount I was willing to pay upfront, the vehicle I was interested in and the monthly payments I had budgeted for. This was based on an advertisement for a VW CC lease placed on their website. http://threecountyvw.com . Gary called me back shortly with a great deal, which met my requirements and held true to their advertisement. My wife and I visited the store on Friday for a drive and was very impressed with the staff and the vehicle. Terence Holmes the Salesman and Don the Sales manager worked with me to finalize the numbers, they were not pushy and allowed me to leave the store and give it thought. We called back later the afternoon and accepted the deal. On Saturday when we went to sign the papers everything was prepared and ready for us. Within an hour we had driven off the lot in our new vehicle. Due to the rain on the day, they were not able to wash the car but asked for me to allow time when I collected the plates so they could do a decent detail on the car.Three Country VW was phenominal, they are professional and courteous.Thank you!

bobiaud1

10 de abr. de 2011

jAIME cARINO WAS HONEST & EXTREMELY HELFUL. He went out of way to locate the exact V>W> that we wanted. He also made sure our issues was taken care of. I highly recommend Jaime Carino as a good salesman to any of our friends or family to look for a V.W.

segthree

15 de feb. de 2011

Louie was terrific - he's all about the customer. He was a great advisor and listened carefully to what was important to me. Acting like the professional that he is, he was able to identify the right car for me and when I started to veer away from my original specifications, he tactfully got me back on track. He handled all the paperwork, changed the plates and gave me a thorough tour of the car and it's many features. Twice!

piranhav77

28 de ene. de 2011

Great dealership! I've been going to Three County Volkswagen for nearly 10 years! It has always offered incredible and Fast services with super friendly and knowledgable staff working the show room floor, and especially the parts department. I was offered a loaner car while my car was tuned up. They also professionally washed my car from top to bottom, inside and out! As always, no hidden parts of labor charges, as well as top notch work done to my Jetta. If you are gonna go to a VW dealership, 100% make it THREE COUNTY VOLKSWAGEN! Thanks team Three County VW! :-)

KZ

28 de ene. de 2011

I had a perfect buying experience with ThreeCounty VW! They were very considerate and helped me at every turn. They showed me everything I never knew about VW and gave me an incredible deal on the JETTA I really wanted. I would highly recommend them as a dealership to all my friends. My best friend told me to go there and he was totally right. He's never had a problem with the service department or anything there, and he has almost 150K miles on his JETTA... Thank you ThreeCountyVW, I'll be back for my next car. :)

dhensch

26 de ene. de 2011

Great prices. Straightforward. Honest. Listened to my needs. Incredibly courteous. Service has been outstanding. No pressure to buy but they valued my business. Best dealership I have ever bought from. I will keep buying VW and I will keep buying from Three County VW.

neptuno3

24 de ene. de 2011

I emailed the internet manager at this VW dealership asking for prices. The internet manager Craig Ploth responded immediately, on a weekend, and answered every single question I asked over nearly two dozen emails. He was extremely nice both in email and over the phone. (I have walked away from car deals before when I didn't like the sales person and so Craig was a breath of fresh air). Craig was a straight shooter through my entire transaction and I will continue to contact him for our business leasing deals. Thank you! Lisa Berger

justboughtajetta

30 de oct. de 2010

three county is located right down the street from me so it was obviously my first choice when searching for a new car. i went to other dealers not only for volkswagen but for mazda, chevy, BMW and other makes and nobody i repeat NOBODY was as friendly or patient or professional as Louie Terranova, this guy gets an A+ from me and im really not easy to work with, mostly because im an 18 year old kid buying his first car. A lot of these guys tried to pull the wool over my eye and sell me things that i didnt need and give me one price initially but a completely different one when it came time to buy, Louie and Three County are real straight shooters, if you are even considering purchasing a VW i suggest you go see Louie at 3CVW, these people are class acts.

falcon23

5 de oct. de 2010

oh my worst dealership and service ever. lots of promises they cannot keep. jeff would never call back after leaving him messages. matt is just rude and unprofessional. offered me services i did not even need. bunch of liars and cheaters. no thank you! STAY AWAY FROM THERE

orryd

6 de ago. de 2010

Three County VW = No "Buyers Remorse". You know that ugly feeling you get thinking about did I make a good decision or not? Louie Terranova, was our salesman and is in the business to sell cars but his first priority was to make us informed buyers. He is a gentleman that knows his product and the automobile market. He is a patient professional. If a VW is on your list of potential auto choices, I would make Three County a must visit to at a minimum get well informed without a high pressure sales pitch. We did extensive internet research on cost, options and incentives - Three County gave us a very fair hassle free price and Jeff made the finance process a breeze.

WBaez

3 de ago. de 2010

Louie Terranova is truly a gentleman and a scholar. From the start I mentioned that I wanted information on the VW GTI. Louie knows his stuff, was not pushy, he let me take a test drive, was patient. He did a search and was very clear, that what I wanted was not available in the color I wanted. I made up my mind that the VW GTI is what I want, so I will definitely return when the new cars arrive this fall to discuss purchase. Great guy and terrific individual!!!!

oscarfeliciano

3 de ago. de 2010

I've been to other dealerships in the area (Gensinger Motors, DCH Paramus Honda, Park Ave BMW, Jack Daniels Motors) and none were as friendly or courteous as Three County VW. My salesperson, Craig, was very attentive to my needs and went out of his way to help me get the vehicle that I wanted in the price range that I had stated. Very conveniently located off of Route 21. I highly recommend them!

joannec1978

31 de jul. de 2010

STAY AWAY FROM THIS DEALER FOR ANYTHING! Brought in my passat for a check engine recall. Told me I needed over $2,000 worth of repairs, includes brakes. However, my mechanic just did my brakes. They are scam artists and will rip you off. Stay far away.

nomoregolf

10 de jul. de 2010

I heard a lot of horror stories about car dealerships, so i was very nervous about going thru the process of buying a new but i needed one. I did hear good things about Three County VW, so i decided to check reviews on them. Louie Terranova had stellar reviews so i decided to call him. From our first conversation Louie put my fears to rest; he was personable, a good listener - i knew i was going to buy from Three County and Louie. When I went into the dealer Louie didn't rush me or pressure me. He did not make me feel like i was taking up too much of his time; he was truly a pleasure to work with - he exceeded my expectations. I am happy with my car, happy with the service I received. If you need to buy a new VW there is no need to call any place or anyone else. Just call Louie Terranova at Three County.PS Jeff who does all the financial stuff is great too!!

lava1178

20 de jun. de 2010

I went in for a test drive from an online car search. I was passively looking for a car and was not planning on purchasing any time soon. When I reached out to 3County and set an appointment to come out I was met with customer service that exceeded my expectations. Coming from the city, I took a train out to Lyndhurst and Craig P. offered to pick me up at the train station. Craig was polite, presentable, and very cordial. He walked me around the lot and showed me their inventory.He was a no-pressure sales guy with good knowledge of VW. He answered all of my questions, offered me to test drive multiple cars and put the ball in my court. We discussed pricing, and basically gave me the best deals and allowed me to decide.I enjoyed working with him and I am now happy with a new car! For someone who was not planning on purchasing a car so soon, my experience with the dealership and sales staff made it very easy to do business with.I recommend working with this dealer!

rafalek1985

1 de jun. de 2010

Seriously, take your business elsewhere, you will not find worse group of people. This is the worst dealer in history. I purchased a car with insurance for the tires. So after some time I hit a hole and got a bubble on it. Took it to the service they said no problem they take care of it. No one ever called me to say what is going on with my car. After 2 days I call and ask how is the car. Matt told me they are contacting the insurance company to get a permission to replace the tire. Okay no problem. I've been calling him everyday hearing the same story over and over for a week and a half. During that time I also called Jeff who sold me the car. He said yes this is taking too much time let me take care of it. Told me to call him back in 30 minutes. I call he doesn't answer, one time, second, third, left him a message. After 2 hours I call again and find out he left home. How disrespectful. I gave up. Had to rent a car to get to work. 5 days after Matt calls me he got a permission to replace the tire and it will be ready next morning. I call next day after 4pm asking what the deal is. Matt tells me the story that the technician is not there today. (?) Okay I call next day this time Matt tells me that the machine to replace tires is broken today I just laughed out loud. They did it finally 2 days after. Im still trying to get rid of the stink they left in the car. Found cigarete ashes inside the car. Awful dealer. I wouldn't recommend to the worst enemy!

JKidd1

26 de may. de 2010

My wife and I visited on a Saturday morning and were met by Jose.We asked to test drive a Tiguan and a Jetta.Jose made a few off-color jokes about my wife's IQ and about women in general.He clearly doesn't understand how decisions in a family are made.He then couldn't find plates for a test drive so he disappeared.We then realized he was trying to close another sale.We left - I don't think he even noticed.Definitely would not go back.

GDUBOIS

7 de may. de 2010

WOW! We never imagined purchasing a vehicle could be so easy. Both Scott Senior and Louie Terranova were simply wonderful. They were knowledgeable, helpful and very patient. The 2010 VW Routan was our vehicle of choice. The Routon is awesome and so is Three County!!! The price was perfect and Louie explained every option to us...and there are ALOT of options. The team at Three County spent over 1 1/2 hours with us, answered every questions and never made us feel rushed. We are SO happy to be of the "Three County VW family." If you make Three County your first stop it will be your last, they are that great!!!

gpturner

5 de may. de 2010

I stopped in to inquire about a lease termination and was assisted by Mr. Terranova. He was very friendly and helpful!! He answered all my questions as well as providing some advice. I was also assisted by one of the service technicians that stopped what he was doing and checked the air preassure in my tires. These guys got it right!! They are customer oriented!! I strongly recommend that you consider them when purchasing your next car.

johnbagli

21 de abr. de 2010

Great dealership to work with. Honest & Fair!Love my new CC Sales rep gave us a great deal and explained all the features of the car in detail Service manager introduced himself and explained how to arrange for an appointment. Thanks Three County!

Zeke46

2 de oct. de 2009

My daughter, in need of a new car decided to lease a new vehicle and develop a real credit history. She initially considered a Mini S Hardtop, except we found their sales force arrogant. They could afford to have a little attitude when they were a bit player in Roundels showroom, but once they branched out on their own, they could consider a more humble approach. After all, they feature a buzz car that gives the world the same model with the exception of rag top, sedan or swing open rear doors, hardly a reason to scare consumers out of their dealership. A Jetta was her second choice (my first), so when we pulled in a VW Dealer, I was overjoyed. Our only mistake was visiting a Volkswagen Dealership in Ramsey, never make the same mistake. After listening to the young salesman spiel, we decided to compare VW dealers so I called a friend and she suggested Gary Santostefano, of Three County VW, in Lyndhurst, N.J. After a warm introduction, Gary began by taking us to the car we were interested in and opening the hood. I mentioned that he was the first of four dealers that actually took us to a car and wanted to describe what it offered. He then continued to explain the particulars of the drive train, from there we went to the deck lid and opened the trunk and the same was defined. This went on until every feature of this vehicle was explained in detail. Once the vehicle was digested, a test drive was offered and by the completion of the short road trip, we went inside to discuss the finances. After we thought it over, we told Gary that we had another dealer who already gave us a much cheaper price. By coincidence, the other dealer called my cell while we were in the midst of negotiating with Gary. He asked if we could get to them before they close to get a contract executed. I told Gary the price they offered and that naturally we had to go with the cheapest price. He said he understood and knew I was dealing with one of his biggest competitors. He then shuffled some different cars around that had one or two less whistles in them, but in the end, could not get close enough to the price we were told. Upon leaving his desk, Gary said this they cannot sell you this car for that money I said if they dont, we will be back. We left there and 3 days later I called Gary back. I was honest with him and told him he was absolutely correct. A short while later, Gary gave me a price above board that was more then the other dealer, but what he was not doing was lying to us. His price did not include other elements that were back door devises there to cheat us. In the end his price was a bit more money and again, because he wasnt cheating us on other elements, the car actually cost my daughter $5.50 less each month then the former cheaper deal. I have been in the car trade since 1969 and have never met a more sincere and professional salesman then Gary Santostefano. The car was the price we agreed on, it was prepped and ready for pick up the following day and his dealership did not play around with the paperwork, proving that they share the same integrity. So, maybe you should go to the Dirty Dogs in Ramsey, (just dont sign a thing) then go to Lyndhurst and see the contrast. There you will learn about all the features your next vehicle has, from a Professional that has been selling cars for 30 years. After the whole up and down experience my Daughter, her Mom and I went through, we all have to praise our Salesman and his Employer...they deserves it. We almost switched manufacturers and that would have been wrong. I worked for VW years ago and know they market a high quality vehicle, priced less than many of their counterparts that dont compare. In the end, my Daughter loves her new Jetta SE and she has the right Salesman to thank for that.

Miss

27 de ago. de 2009

A couple of years ago I purchased my Volkswagen Jetta in which I was super excited about. I tried to maintain service when possible, especially with oil changes, topping off fuels, etc. Two years after I had the car, the transmission went. Got it fixed, cost about a million dollars. Last month I took my car for service and got lots of things fixed total cost about 1,000 for the work. On Monday my car died. Had it towed to the service center. Even though three weeks ago, I had JUST taken my car to get things fixed. They said it was my timing belt and the cost to fix an '02 Jetta was 4,500. So, you mean to tell me when I was in the shop 3 weeks prior, they couldn't mention this MAJOR IMPORTANT fact?!?! I am so upset. I have NO money to fix the car and all they want to offer is 10% off since I had work done in the past. I asked for a courtesey car to take to work, they didn't have any in stock. WTF? They offered me to get an Enterprise rent a car, at my expense. Seriously? First of all, it shouldn't cost 4,500 to fix a stupid timing belt. I hate Volkswagens, I will never buy any Volkswagen or Audi in my life ever again. Don't go to this service center. They truly are rude and non-efficient!

DiamondManager

1 de jun. de 2009

I have been shopping for a new vehicle for 3 months. My quest had taken me to the Big 3, and just about everyone else. I have had some really bad experiences. I can write a book about them.My quest led me to Three County VW. I was there approx. 2 weeks ago, to check out and compare 2 vehicles, and the salesman, who "helped" me didn't. I was given a card and that's about it. The card found its way into file 13.I decided to give them another shot on Memorial Day, and was greeted by the ultimate professional. Gary Santostefano. Gary was WONDERFUL to work with. Not only did Gary MEET my expectations, he went ABOVE AND BEYOND. I fell in love with a beauty...CC that was on the showroom floor. He gave me all the information I needed, then said, "test drive it!" Gary made the experience "unforgettable", which is something that I personally strive for in my own store. It was easy and FUN! THIS IS HOW BUYING A CAR SHOULD BE!I picked my "baby" up on Saturday. The attention to detail that Gary gave to me and my new car was amazing. My plates were already on, and the car was sparkling! If you are looking for a VW, go see him. He is the best!

phuunkee1

7 de abr. de 2009

Wicked expensive and poor service. Short tempered and rushed. Takes days for them to check my towed in dead car.Continuously tried to sell me repairs i didn't need; IE all new brakes for over $700 when i needed a $20 sensor cable; entire exhaust system for $400 when i needed a pipe clamp; a $3000 ECM when i needed a $9 relay; informing me the computer scan shows no errors before i find the print out left on the floor of my car with five major errors and three minor ones; overall never being able to repair or even diagnose my 2000 TDI Beetle's chronic malfunctions, going as far as stating the car is running fine when it still stalled after 20 minutes running.Never again will they see a cent of my money, nor will i ever buy another American VW.

boarder3

20 de jun. de 2008

Rude, unprofessional, confrontational, belligerent, disrespectful, untrained and downright unpleasant sales staff. Customer service was nonexistent. Bad representation for the dealership and for VW, the brand. Jimmy should find another job, perhaps in repairs, somewhere behind the scenes or not work at all because he clearly does not care about his job. Surely he should not be front line dealing with prospective clients. What an embarrassment for the dealer and VW.