Brandon

24 de mar. de 2015

I recently purchased one of Todd Wenzel's certified pre-owened vehicles and was very dissatisfied with the entire experience. After one week of owning the vehicle, I had to take it in for service because the air conditioner was not working. It was also determined that the water pump was leaking. Both of these items should have been found in the 172 point inspection. As for the customer service I am repulsed and utterly offended. The very first day I was left with an almost empty tank of gas but decided to give them the benefit of the doubt. Upon bringing final payment for the vehicle I mentioned a couple of little things I had noticed about the car (such as a duplicate set of keys, a few dings, owner's manual, vent adjustments, etc) and before I was even able to ask about them the salesman laughed in my face as I was speaking. I was told that it was my problem after the vehicle is sold but that I was welcome to take it in for service. The following Monday I was asked to return to sign additional documentation that had been omitted from the other paperwork. I then expressed my dissatisfaction about the customer service experience as well as the vehicle not being fully functional. I thought the least he could do was fill the car with fuel since it was not done in the beginning. I then had to argue about exactly how much the gas the car had when I left and was told that I had driven it and thus used the gas he left the vehicle with. Despite my best efforts I only received 2/3 of a tank of gas, which was insultingly rude. Considering the technical issues with the vehicle as well as the rude customer service I can assure you I will never purchase another vehicle from Todd Wenzel and I will make sure anyone I know does the same. This establishment has completely degraded the integrity of the GM certified pre-owned program and I have serious doubts of their employee's moral values.

LGer

9 de mar. de 2015

Easy to work with and friendly. All that I could ask of a dealer.

Not a fan

3 de dic. de 2014

Bought a used Jeep from them in July. Before we even took it off the lot, found out it was missing floor mats, any and all spare tire equipment, jack, etc... Salesmen have no problem getting you through the process of buying, but once you're out the door, you're done. Had a flat tire, right after. Spare was flat. I'm guessing they never checked to see if it was even a proper tire, even though it was listed as "serviced" on the report from them. Electrical issues, poppin up everywhere.

JimNan

30 de oct. de 2014

This was our first visit to Todd Wenzel Chevrolet. Friends of ours bought an SUV here this summer and said they had a great salesman .. so we asked for Dale. He showed us the SUVs we were interested in and allowed us to think about an offer for a couple of days. We came back and closed the deal.

CMUgurl02

25 de oct. de 2014

I went to get an automatic remote starter installed in my car. It was supposed to be done on a Saturday but had to be changed during the weekday so I was given a vehicle to drive while it was getting done. I really liked the car I was given to drive and they did a great job on the installation in a timely manner, I had a great experience and everyone was very nice.

Larry

9 de oct. de 2014

Freindly, courteous and helpful. Great ro deal with.

Bruce from Hudsonville

28 de jun. de 2014

They did the work I requested and did it quickly and now the car rides great. They were friendly and professional.

Melissa

16 de jun. de 2014

It was pleasant visit. However, at first, they forgot to complete my oil change, but did not take much time getting it done.

Robert

13 de jun. de 2014

Got an appointment for warrenty work the next morning; work was done in the estimated time; Donoughts & coffee were good!

Joseph

5 de jun. de 2014

MY APPOINTMENT WAS MADE PROMPTLY AND THE WORK WAS FINISHED PROMPTLY AND CHRIS HUHN IS THE MAN THAT MADE IT HAPPEN.

Gerald

5 de jun. de 2014

We were very pleased with Phil Meyer and Bob Hirdes, they took the extra steps in took to solve all our problems.

Cathy

5 de jun. de 2014

My experience was a good one because of your salesman Ron Jipping, he was a pleasure to deal with , I felt he was honest and straight forward no foolishness. I will recommend him to all my friends and family looking to lease or buy a new car. He is an asset to your company.

Grace

3 de jun. de 2014

I had an hour wait, but the waiting area is comfortable. Snacks and drinks are available and time goes pretty fast while you read or watch TV.

Jacqueline

2 de jun. de 2014

Y'all are always great when I bring my truck in for service ... quick and friendly ... any my truck is always washed when I get it back.

Dennis

18 de may. de 2014

Very quick to greet me. Used to put a paper mat on the driver side to prevent soiling, but haven't the last few oil changes. Very clean waiting room with coffee, sweet rolls and fruit, most impressive for a dealership. Not busy so in and out quickly while I visited with our salesman. (I would really like to give the dealership five stars, but there is no "back button" to do that.)

Danny

17 de may. de 2014

We live in Carson City, Mi. Nancy and I took our 2012 Acadia to your Hudsonville dealership for service. We also went to see Denny Barker, a close friend of ours. We ended up getting a new 2014 Equanox LTZ!! That same day our nephew Nathan bought the 2012 Acadia from Denny! We also met and had a nice talk with Todd, who was filming a commercial at the time. Looking forward to many more years continued great service! Thank's to Todd the Sevice Team and our friend Denny Barker.

Marci

13 de may. de 2014

I really enjoying my experience with Todd Wenzel Chevrolet. Dale Shaub was very knowledgeable in his area. I really appreciated the time that he took to work with me and answer all my questions. Mitch in the Finance department was also very excellent. He was very knowledgeable and explained all the numbers and warranty information in detail. I really appreciate all the time that he spent with me and answering all my questions.

Ruby

12 de may. de 2014

Service Dept always goes above & beyond when I bring my vehicle in. Everything is explained about what was done & if work is recommended, it is never done in a pushy way.

David

10 de may. de 2014

Had some body work and oil change that needed to be done. Both were done promptly and we were called to see when it would be convenient for us to pick up. Liked that attitude

Philip

25 de abr. de 2014

The oil change service was great. I like the car being washed.Extending the warranty was very easy and presended in a way that was easy to understand. He was very helpful.

Kathryn

25 de abr. de 2014

Everything was perfect! Nobody attacked us and no one made us feel like we weren't good enough to purchase a new car. The entire staff was incredibly generous and thorough through the entire process.

Gary

23 de abr. de 2014

Love the vehicle Bob Hirdes did an excellent job with this new 2015 Suburban and it was difficult to get this vehicle.Thanks Bob

Rebecca

22 de abr. de 2014

It was just an oil change - but it went well, and they ran my car through the car wash which is a nice bonus!

Ken

18 de abr. de 2014

Jerry Brott is always helpful and has a positive attitude. Even though I just came in for an oil change, I know it will be done as efficiently as possible. Jerry always keeps me in the loop if anything else needs to be taken care of.

Kristen

17 de abr. de 2014

Phil the GM gave me a competitive monthly payment right off the bat. The rest of the team worked hard to get me that payment. Bob Hirdes was very friendly and informative.

Andy

16 de abr. de 2014

I came in to get an oil change and get one of my fog light was out and still under warranty. I also had them check my brakes to see how much they were down and I thought that I had to get them replaced. They told me that I still had 60% left before I needed have them replaced. I was reading the reviews on the website and the main complaint was how long it took to do an oil change. I spend an hour for them to do all the things I mention above and I didn't think that was a long time for them to do those things. I hope that I have another good experience on my next visit.

James

16 de abr. de 2014

As always, You give me the best deal up front. Always friendly and fair. Great service department. Thats why I keep coming back.

Anette

6 de abr. de 2014

4/29/13 my vehicle had oil change and tire rotation. Tech noted torque converter seal leak. Nothing noted on my account next time i went in. I had to bring to dealerships attention a few visits later. Really surprised it was not noted. This last visit 3/31/14 it was finally repaired AFTER I had inquired about it. Really???? Why was this not noted?

Gloria

3 de abr. de 2014

Jerry Brott has taken care of my automobile needs for a long time now, and he has always done a good job. He has a pleasant personality no matter how busy he is. He is an asset to your company!

Ronald

2 de abr. de 2014

The whole experience was pleasant. The handicapped entry, out of weather was a nice surprise. The hot coffee and donuts felt welcoming. Everything looked so clean. All our questions we answered clearly. Our original reason for visiting was to look. We bought at a price we were very comfortable. Todd Wenzel offers many perks we didn't know about until AFTER we bought our new Equinox. The salesman went out of his way to get us taken care of. I have already told several people about the dealership.

Kenton

26 de mar. de 2014

Working with Mr. Meyer and his team was an absolute pleasure. I have not encountered such a knowledgeable and customer-focused team in all my years of vehicle purchasing. It was refreshing to deal with great business people focused on getting a mutually beneficial transaction complete.

Donald

21 de mar. de 2014

Overall I had a good customer experience and would recommend Todd Wenzel Chevrolet to anybody I know that's in the market for a vehicle.

David

11 de mar. de 2014

Both the general manager and the salesman were great. They were very knowledgeable and helpful. I was presented with all the options possible and allowed to make a decision based on my needs and wants.

John

8 de mar. de 2014

Dale Shaub worked to find us a vehicle that had the options that we wanted, provided a good a competitive price, and helped us out with a loaner vehicle until ours arrived. Positive experience at Todd Wenzel Chevrolet. Thank you.

Thomas

6 de mar. de 2014

got a quote from chris in the body shop for a broken side mirror. he found a used one in perfect condition and saved me 50.00. i really appreciated that besides the courtesy and small amount of time i spent there

John

4 de mar. de 2014

The customer rep was very polite and explained in detail how long the wait would be and probably would be on other days as well. My car was serviced ahead of the estimated time, so I was very satisfied.

Reed

22 de feb. de 2014

We felt it was taking longer that is should have to due the extra things we were having done to our truck. There for we did not feel completely happy at first. That is why we waited to fill this survey out right away. We wanted it so we could drive it. We also had some personal reason for wanting it as soon as we could. Things were done to make it right and we are VERY SATIFIED with the end results. We are glad that you have vehicles available for us to drive. It saved a lot of headaches. We are very happy with our sales person Bob Hirdes for his assistant as he did not just sell us a truck and say we were on our own, but helped us with questions we had. He also was helpful to guide us to the service people we needed to have contact with as we had extra's done (the package you offer) and a fifth wheel hitch and wiring transfered to our truck. We look forward to many more years of service with you. Thank you Reed and Pat Navis

Shawn

22 de feb. de 2014

We had contacted a few dealerships closer to home but were not given the excellent service as provided at Todd Wenzel Chevy. We will be back to buy our next vehicle

Kali

20 de feb. de 2014

Dale Schaub (Hudsonville, MI Chevrolet) was such a great dealer to work with and made the leasing process so easy! I was quite worried about leasing a new car but he was awesome at making sure to explain everything to me and make sure that it was going to be a perfect fit for my lifestyle. Thank you so much!

Robert

4 de feb. de 2014

I was disappointed that my extended warranty was not in your records. I was given a price by the service person and when I told him I had the extended warranty, he seemed quite frustrated. Luckily I had my contract in the car. I am not sure what would have happened if I didn't happen to have that. Since I bought the car new at Todd Wenzel GMC, I would think that the finance people could have made note of that somewhere in my records. I would think that it would save other customers as well. I usually have my service done at Wenzel in Hudsonville as I live in Hudsonville. I share this not as a negative for the service person. He was very nice about it. I felt bad for him as he had to make a long phone call and such to verify my coverage.

Anthony

4 de feb. de 2014

Great service and fast! I came in for an oil change and tire rotation. The blonde young lady was very friendly and did her best to get my SUV in quickly as a had my two boys under 4 with me! I really appreciated that we didn't have to wait too long!

Grace

31 de ene. de 2014

I had a good experience with Bob Hirdes. He answered all my questions and explained all the features of my new vehicle. I also got a great deal and love driving in the snow with my AWD.

Jack

30 de ene. de 2014

It was snowing and freezing cold outside and my salesmen took the time to show my every option and vehicle that I wanted to see.They were able to put me into a new Equinox that day.My family loves the new SUV and are safe on the road during this pure Michigan winter.Thanks

Judy

29 de ene. de 2014

Quick service!! Was able to drive in without an appointment for my oil change. Wonderful waiting room with treats that make waiting fun! The coupons make the whole deal even better.

William

29 de ene. de 2014

It was beyond cold when I was there. The service tech had another employee drive me across the street to Burger King to get something to eat so I wouldn't have to walk in the very, very cold. Then I called back to the tech and he sent the same employee to pick me up so again I wouldn't have to walk. Great Service!

Jamie

28 de ene. de 2014

my time spent there was reasonable and people were informative as to what my truck needed as far as maintinace needed for safer vehical on the road

Wingnutsteve

11 de dic. de 2013

We were very pleased with our experience. Awesome job by everyone.

Picky Shopper

8 de oct. de 2013

Service consultant was attentive, well informed, and reassuring throughout the experience. He conveyed updates in a timely manner, and was readily available for any questions. Judging by the notations on the invoice, the technician was very thorough in addressing my concerns. Excellent service by the service consultant and the technician.

Chris

26 de sep. de 2013

Fast oil change and very pleased with the overall service I received.

Don Hoover

31 de ago. de 2013

Every one was very nice and helpful. They complied to my wishes nicely, and accommodated me as best as they could. Overall, a nice place to do business.

IndyMuscle

19 de ago. de 2013

Denny made the entire process painless and exciting.

Kelli14

5 de jun. de 2013

Oh my gosh! I cannot not even begin to tell you how wonderful the experience was at Todd Wenzel hudsonville, Mi location. I would recommend working the with Mark Howard to everyone. He is a breath of fresh air in the sales world. Mark is very old school not pushy and one of the most unconventional sales people I have met in a long time. It started off with a phone call and just answering questions and he wasn't trying to hurry and get me off the phone. He took his time. After that a visit to the dealership a couple weeks later just to see what kid of SUV/Truck my husband might fit into. Again not in a hurry and very helpful. Never pushed us once. Mark has the old school mentality that this is a big purchase and not one that will be made over night.He has the right approach. There was not a doubt in my mind that when we made a decision that the sale was going to Mark! If you want to work with a wonderful sales person while purchasing a car. Please, please call. Mark. You will not be disappointed!! Thank you!

Jay

26 de mar. de 2013

Service was able to identify cause of issue, corrective service, and provide additional customer care for time.

Volt Owner

23 de mar. de 2013

Todd Wenzel Chevrolet provided excellent service and kept me informed for the whole 12 days they had my Chevy Volt. I have no issues with the dealership. The dealership and I both had an issue with General Motors Corporate. Todd Wenzel Chevrolet attempted to contact GM for the first 8 days (6 if you don't count weekends) of having my vehicle to get field engineers/technicians dispatched to aid in servicing my vehicle. But no communication was received from GM until the 9th day. Although I realize the field engineers/technicians may not have been available for several days due to the unique issues that might arise with Chevy Volts, GM should have been in contact with Todd Wenzel Chevrolet within 24 hours of their first call and provided an estimate for when the field engineers/technicians would be able to be on site. To clarify, this is an issue with GM Corporate and not Todd Wenzel Chevrolet, which provided excellent service and communication. For reference, the issue with my Chevy Volt was a failure of Drive Motor/Generator B which caused a whirring noise that reverberated through a transmission bearing (kinda sounded like what electric cars sound like in Sci-Fi movies). The fix involved replacement of Drive Motor/Generator B. All costs were covered by the warranty and I was provided with a loaner car for the duration of the repairs.