PatRicia D

19 de oct. de 2016

Timely polite service at a fair price. Waiting room clean and comfortable. Service manager very personable with desire for my satisfaction.

JFasnacht

14 de oct. de 2016

Decided to get my oil changed from a truck I purchased there. I was quoted an hour to complete, which is reasonable for a walk in. Not only did the service get completed in half of that time, the staff was very friendly and professional. I found out I have a recall and update, we were able to quickly agree on a time and they were very accommodating to my needs as I live about 40 minutes away. Great job!

Rebecca69

12 de oct. de 2016

I had to wait because there were people there before me. It is a very nice waiting area with Wifi.Paul explained all work to me and took me to my car and started it for me

Sharon B colts fan

11 de oct. de 2016

loved having my jeeps serviced at tom Obrien. Larry Bronson treated me like I was his only customer always kept me updated and informed on the progress of my jeep. I wouldn't go anywhere else. thank you very much Larry for a great job Sharon ,Greenwood In

Pam H

8 de oct. de 2016

Pleasant atmosphere and employees. Waiting lounge nice and clean.

Darrell Weitner

7 de oct. de 2016

Paul and his co-workers were very helpful, polite and informative. They changed my oil and I was out of your dealership in no time. Thanks for the quick service.

Judy Cook

30 de sep. de 2016

Have been going to O'Brien for 10 years to have my 2005 Dodge Grand Caravan, just so pleased with every aspect. The service, their advice, their staff, and of course the wonderful facilities.

Marcie and Jim

19 de sep. de 2016

After looking online and at several dealerships in person we found ourselves at Tom O'Brien more than a little sour on the car buying process. We met and worked with Jeff Casner in sales to specify exactly what we wanted. After reviewing the inventory on hand and what was available in the area we decided to order the exact Wrangler we wanted. Jeff and everyone at Tom O'Brien was focused on meeting our needs in specifying, ordering, and keeping us informed during the manufacturing and delivery of our Wrangler exactly as we wanted. We have had our Jeep for a week now and already feel we have made friends and were treated like family.

Felicia Hankerson

14 de sep. de 2016

I loved everything about my visit! Everything I've asked for they delivered! Great business! -Felicia

Joel Rifkind D.D.S.

13 de sep. de 2016

My wife and I just bought a new Jeep Grand Cherokee Limited from Tom O'Brien in Greenwood, Indiana. Our sales person, Rachel True, was wonderful. She made the dreaded car buying experience a piece of cake. She was knowledgeable, helpful in finding the exact car we wanted, and was able to get a very fair price for my wife and I. I would highly recommend Rachel to anyone looking for a new vehicle. We had a five star experience at Tom O'Brien. Joel Rifkind D.D.S.

Matthew Doty

12 de sep. de 2016

The experience was great and everyone was top notch with me as well I love my new Wrangler and my family does as well Thank you To everyone who helped me get my dream Jeep!

MKindley7

9 de sep. de 2016

I dealt with Tyler at O'Brien Greenwood. The whole experience was enjoyable, and the process was quite quick. They were able to save me some on interest rate as well, even though I had financing pre-arranged.

Christy Atwell

15 de ago. de 2016

This was the quickest, most painless car buying experience I've ever had. JD went above and beyond, even coming in on his day off, to make sure I was satisfied.

Lynn5707

13 de ago. de 2016

Great experience buying my Jeep! I just love it. The experience was smooth and quick - which is great!

Amy

11 de ago. de 2016

My husband and I were very impressed with the facilities and employers at Tom O'Brien. They were not pushy from the time we stepped on the lot to the time we walked out with the keys. Everyone was very professional and very nice. We worked with the salesman Tyler Hamilton and he took very good care of us. The car we bought had a couple of scratches that needed to be buffed out and the detailer did an excellent job. Not too noticeable now. I would recommend this dealership to anyone I come in contact with and will definitely look to buy there in the future.

Ann Murrey

10 de ago. de 2016

They take great care of my Durango , thanks Paul :)

JuniperDew

4 de ago. de 2016

These gentlemen were great in helping me buy the car i wanted. They did not try to oversell me on a lot of nonsense. I was in and out of there with my new car within an hour! They even offered to return my rental car for me.

Tony W

28 de jul. de 2016

Went in for 2ND oil change on wrangler (1st 5 free btw) Fast and courteous. Easy to talk to.

Navy momx2

21 de jul. de 2016

Didn't get best deal to buy, but they honor oil change package I bought when I purchased car. Always treat me like a queen. Sometimes it takes a while but, waiting area is nice, wi-fi available.

Mimi

7 de jul. de 2016

We needed service in a short time and was done in less than an hour!!

Kayla

5 de jul. de 2016

JD helped us find our perfect family car. He was informative and guided us in the right direction based on our needs. We had an excellent overall experience!

Johnny Charger

29 de may. de 2016

Have the oil change service package. Always get in and out quickly. They also inspect fluids, tires and under the hood. Nice people to deal with.

Town&CountyMom

26 de may. de 2016

Worst experience ever!! They didn't even look at the problem I can in for ands expected me to pay $113 for it. And the service writer was extremely rude, basically threw my keys at me when I wouldn't let them keep my van over night. What they told me ther problem was had nothing to do with why I came in there. Never going back there

EcoD

17 de may. de 2016

Consistent service and pricing with the expensive and lengthy oil changes on the ecoDiesel. reasonable pricing works out to be half the cost for the product (oil) and the other half is labor being it's at least a 2 hour process.

Jay

14 de may. de 2016

Great experience, special ordered a Wrangler, came in about a month. Very smooth process

Satisfied Customer

8 de may. de 2016

We are very satisfied with the service department at Tom O'Brien! The staff is very professional and attentive and the prices are fair.

Megs12

18 de abr. de 2016

They had exactly what we needed for our family at the perfect price! They were extremely friendly and professional without being pushy sales people! We loved our experience there, and will definitely be buying from them in the future!

AngieM

1 de abr. de 2016

Everything from sales person to purchase was flawless.

KristieH

1 de abr. de 2016

I purchased my 2015 Wrangler from another local dealer. Unfortunately Tom Obrien did not offer the best deal. After my purchase though there were several issues with the Jeep leaking. From the top pieces to the doors themselves. I took it back to the dealer where I purchased it from 3 different times. They eventually had Chrylser replace the 2 top pieces, claiming they were defective. This fixed nothing, in fact it got worse. I finally took it to Tom Obrien. (Pat Reagan in service is not only a Wrangler owner but, knows what he's talking about, and cares) I left my Jeep with them while on vacation. Came home, it was ready to go and leak free!! They had it all cleaned up and safely parked waiting for me. (I was a bit hesitant on leaving it anywhere as my Jeep is like a child to me lol) Needless to say no one, other then the Tom Obrien team, will do any type of service or maintence to my Jeep again. Gets no better!! Thank you Pat!

Amber Ulerick

12 de mar. de 2016

Great service every time I go in! Also purchased my vehicle there and couldn't ask for a better dealership!

cindyluwho

5 de mar. de 2016

I have to say this was probably the best experience I have ever had when looking at new vehicles. Jason, JD and Kevin were really great! JD made us feel very comfortable and never once did I feel pressured. All 3 went out of their way to make the deal happen and I really appreciate the way my husband and I were treated. Great work guys! You have made a customer for life!

Don C

2 de mar. de 2016

From purchasing my car To Service Maintenance Tom O'Brien Chrysler Dodge Jeff has been a welcoming and a quality experience. Very friendly and Efficient.

Lynn S

20 de feb. de 2016

Jason, J.D., Tim and Kevin..... They made the car buying process a very pleasant one and were amazing to work with! They figured out a way work within my budget and still get me the truck that I wanted at an amazing interest rate! You guys are totally awesome! Thank you very much!

Doug

3 de feb. de 2016

I recently purchased a pre-owned vehicle from Tom Obrien in Greenwood. From the minute we walked in the door until we drove out in our "new" car the experience was easy and enjoyable. Definitely a wonderful experience and the next time I need a vehicle Tom Obrien will be where I check first.

JKR

29 de ene. de 2016

I dont care so much about them making a mistake, is human, and it wont be the first time or the last time, but I expected them to be honorable and make it right! Had a rear differential bearing go bad. It took two weeks to get parts and rebuild, cost about $2300.. After rebuild (MISTAKE #1) I was informed there was a transmission problem. Their transmission expert said it was bad and needed to be replaced (MISTAKE #2), quoted cost about $4600. I took vehicle to Edwards Transmissions, next door, who was going to rebuild it for about $1000 less. They finished and it had the same transmission error code it came in with. They investigated and told me the dealership put the wrong gears in the differential. I took the Jeep back to O'Brien's to get fixed correctly. I also gave them the bill for the transmission rebuild, that was not necessary, and asked them to make it right. They fixed the differential but refuse to pay for the unnecessary transmission repair stating that if they would have done the transmission, they would have found the problem. They offered a lame credit of about $400 from differential mistake after the BBB got involved. I refused. The costs I would like them to cover include the $3800 for transmission rebuild and about $600 for the time (nearly 6 weeks) I was without a vehicle and had to pay to borrow one (Total $4400). The BBB was unable to help, the Indiana Attorney Generals Office said they technically did nothing illegal, Jeep Customer Service sided with the dealership, the Jeep Regional Manager for dealers in the area refused to get involved. So other than having the additional expense of taking the Dealership to court and suing them, who is on the side of customers getting a raw deal from a dealership with deep pockets?? About me: I am a degreed Engineer (Mechanical) (Purdue) who works on his own antique car as a hobby.

Carroll5pack

24 de ene. de 2016

Wonderful place to buy a car. Everything went pretty fast - from negotiations to paperwork to out-the-door with a new car. Everyone was friendly and polite. Didn't feel pressured into anything. Wonderful!

Hoosierly Yours

21 de ene. de 2016

I first purchased my vehicle in 2009 when my vehicle developed mechanical problems and I drove into the dealership to have it repaired. While awaiting a diagnosis and estimate, I was wondering around looking at what was available new, fearing that my ten year old car may need replacing. The saleswoman was excellent, understanding that I may not want to buy a new car, but was very responsive to the many questions I had and then was even offered to test drive the car (I already told her I was just having my car repaired). I ended up purchasing the car I test drove. Then in 2012 I was in for an oil change and fell in love with the Chrysler 200. I got a great deal with financing at 0% interest for 60 months. My payments were less than what I was already paying. With both cars, the service is excellent. I choose to have the oil change there because I trust they are reviewing all the regular maintenance needs and routine service. So far I have not had any major or minor repairs outside of replacing wiper blades. Great car, would not trade it for anything. I get better gas milage than what was listed on the window when I purchased it. I can get service in the fast lane and the customer awaiting area always have recently brewed coffee and usually fresh fruit to enjoy as you sit in comfortable seats watching a big screen TV over the fire place. Mothers have a glassed room within viewing for their kids to participate in all kinds of activities as well. Tom Obrien has set the benchmark on customer service and reliable vehicles.

Taylor C

10 de ene. de 2016

This was my first time actually buying my own car, so the whole process was new to me. However, thanks to the service, they made it very easy for me.

Scott

6 de ene. de 2016

Hassle free, got the vehicle we wanted. Wasn't rushed or pressured into getting something we weren't interested in.

Kevin and Sandy

23 de dic. de 2015

John Niehans and entire team at Tom O'Brien were very pleasant through the entire process of buying our Jeep Grand Cherokee. I did a lot of research and visited all the Jeep dealers in central Indiana to find the vehicle we wanted at the best price we could get. John was very patient with this process over a few weeks with no pressure, but letting me know he wanted our business. I was ecstatic that they saved me $1,000.00 after we had agreed on a price. I am not sure I would have that experience at all dealers.

#buy your Jeep in Greenfield

22 de dic. de 2015

I refrained from giving a bad review when I bought the Dozer Jeep because I thought it was just an isolated immature crappy salesman experience and I was sure they had a better salesman somewhere. But I went to trade in my car and my loan is upside down- in addition O'Brien said they would give me a hitch and they didn't, and they put like a whole quarter of a tank of gas in when I bought it. I should've stuck with DELLEN and I will in the future. I have never had any problems with them and they always fill the tank with gas and honor any sales commitments. My guess is that the reviews on O'brien's homesite are handpicked -buyer beware. I'm sorry 0'brien, but I'm young enough to buy four or five more Jeeps, and you won't be getting any of those sales.

R Dixon

20 de dic. de 2015

I purchased my Wrangler in May and have been very happy with the deal I got AND the prompt service from the service department. Excellent service!

Penny K

11 de dic. de 2015

My vehicle purchase was not a standard, run-of-the mill purchase. I bought a Ford Explorer from them. Even though it was not a Dodge, Jeep or Chrysler, Scott Miller really helped us out. Scott was right there to answer questions and ensure a quality visit even though it wasn't their brand. Everyone was friendly and informative and we had the best car-buying experience!! Thanks to Scott and the entire team, I'll start with this dealership when looking for our next vehicle!! Thanks to all!!

mike n.

8 de dic. de 2015

i experienced prompt courteous staff on my december 5th 2015 visit for a recall notice.(12-5-15) visit

Abhishek Sharma

23 de nov. de 2015

I bought Chevy Captiva Sports 2012 for a very good price on Nov 18, 2015. The staff (Chris) was very Friendly and helpful while showing the car and during the overall buying process. The dealer did not force me to buy anything, he gave me enough time to look for other option. I could not find a better deal and car with a condition better than this. So, overall it was a very good buying experience.

Larry and Becky Cagle

17 de nov. de 2015

Our sales rep, Tyler, was awesome. He was friendly, personable, and stayed with us until the deal had closed. The closing process was quick and painless also. All in all, a good experience.

Wrangler owner

28 de oct. de 2015

The dealership provided great service (oil change only) that was completed in a timely manner. The waiting room was clean and was provided with fresh coffee.

Busy mom

19 de oct. de 2015

I bought a new Dodge Caravan this summer and love it. I loved the buying experience i had, so when it was time for my first oil change, I had high hopes for the service department. I had called about the price of an oil change through the express service. I was please with the 39.95 price and being told there are no appointments. The service person who answered the phone was a little short and unpleasant, but i decided to give it a try. I am a very busy working mom and went in on the only day and time I had available. They were very busy and it seemed like chaos. I was told it would be at least two hours wait. Two hours wait for and oil change in the express service? No thank you! You really shouldn't advertise how quick the express service will get you in and out with no appointment when you have to wait two hours for a simple oil change. That was the only time I had available for awhile now, so I left disappointed. Looks like I will be taking this vehicle to Jiffy Lube from now on...

HOOVER

7 de oct. de 2015

GREAT SERVICE, FRIENDLY, QUICK AND OVERALL A FANTASTIC EXPERIENCE.

Robert and Nancy

10 de sep. de 2015

My wife and I both appreciated the purchasing experience at the Tom O'brien dealership in Greenwood. We were greeted by Lorenzo Smith upon arrival and he asked if he could help us. He then showed us the truck we were interested in. We did not have to stand there peeking through the windows like at other dealers we had visited. We took the truck for a test drive and then asked Lorenzo to have our trade-in appraised. Tim Rand appraised our trade-in and Lorenzo presented the offer to us. Their discounted sale price was as advertised and we were not given a low ball price for our trade-in. Jessie Mattick is the business manager and explained everything in detail from sales tax to extended warranty options. There were no additional costs or hidden charges. Lorenzo, Tim and Jessie all made this a very pleasant experience. No hassle, no attitudes, no pressure. Just friendly, honest people. Thanks again to Lorenzo for staying late.

Rachel Miller

1 de sep. de 2015

We just recently bought our 2015 Jeep Grand Cherokee at Tom O'Brien - Had a GREAT experience there, working with Josh Fountain. He helped us though the majority of experience. He was the first one to ask us if we needed any help and never doubted the fact that we were going to buy from there. I have been treated pretty bad at some other dealerships b/c they take one look at me and think I am too young to purchase a brand new vehicle on my own (little do they know). I'm big on having to understand where the numbers are coming from and Josh was kind enough to send me an email breaking everything down. I believe the night we bought our Jeep he was actually suppose to have off, but he was kind enough to stay and help us through the experience. The gentleman that helped us with the paperwork was also very helpful and was great at explaining everything to us, despite our one year old daughter making it a bit difficult. In fact, the day after we bought the Jeep Josh sent us a text again congratulating us on our purchase and thanking us for our business. Definitely will be purchasing more vehicles at Tom O'Brien.

Josh

14 de ago. de 2015

What can i say! Rachel True and Brian Miller were fantastic. I have had to go to Tom O Brien twice in the past few months. Every time i visit this dealership, i am given amazing service. It's interesting because I have heard that Car Salesmen are out to make money and not to make the customers happy. This is definitely NOT the case. Rachel True really cares about her customers. Both times i came to the dealership, i was able to have her as my salesperson. She understands where i stand in terms of finances, and she helped me pick the perfect car. Whether it was my first car or my second. She sat down with me and made sure that i was getting the car that would last while being affordable. I truly felt like i was her number one focus at that moment. The day that i got my second car, i had to work a few hours later, and she made sure my paperwork was ready, so all i would have to do is come in and sign. I was out of there in no time. It was so organized and pleasant. Rachel is an amazing employee, and i can already see by the reviews on here, that she really makes an impact on people's lives. I am thankful for her, and her help. What's neat is that it doesn't stop there. Brian Miller was fantastic as well. He was my financial adviser for my car. He sat down with me and explained exactly what was going to happen in terms of finances. He went through the material in a manner that was professional and organized. Again, you could tell he has been doing this years, so we were out of there in no time. I just felt like he was helping me make the best decision possible. I believe he even came in early, so that i could get the items signed before heading to work. That is amazing hospitality. I don't believe even fast food places, give you this kind of fast service. I was never rushed and he asked every question i needed answering. Trust me, i had plenty of questions to ask. Each time i went to Tom O Brien, i was given outstanding service and hospitality. This is the point of working in sales or with customers. The point is to give 100%, and i feel like this is exactly what i got. I'm super excited to get my next car. Although that will be a while from now hopefully:) Thanks again, Tom O Brien Rachel True & Brian Miller

Rebecca M.

12 de ago. de 2015

I had searched extensively for a Jeep Wrangler with all the specific features I desired. An internet search located it at the Tom O'Brien in Greenwood. I contacted Jason for the e-price, corresponded via email a few times and put a deposit down within the hour. The process couldn't have been simpler. A few days later I drove from central Illinois to finalize the purchase. There was a little snag in the process (completely my fault) that could have necessitated driving back to Illinois only to return another day, but Jesse worked to figure out an acceptable solution. Lorenzo provided a quick overview of my new vehicle and I was quickly on the road home! I appreciated the courteous and professional treatment from all involved. Buying from Tom O'Brien in Greenwood was efficient and enjoyable.

Artist Mimi

2 de ago. de 2015

This was my second time to get service and both times were fantastic. Everyone has been so helpful and timely in getting my car serviced!

David S.

27 de jul. de 2015

Rachel was awesome in helping me buy my Dodge Ram. The process could not have been easier. She even went above and beyond the call of duty and called in everything on her day off to get the sale done in my time frame. There was never any pressure and I honestly have never had an easier time buying a vehicle. Go see Rachel for your new or used Dodge, Chrysler or Jeep! You won't be disappointed!

Amber Ulerick

18 de jul. de 2015

I recently bought a 2013 Town and Country and JD was wonderful. No pressure in buying and no hassle with our trade in. Warranties are great and will definitely be back when we are car shopping again.

Glaurog

6 de jul. de 2015

Went here to buy my first car. Had a great experience. Rachel was very patient with me, even when i changed my mind which car after getting an approval for a first car. Will be going back in the future.

Rick H.

2 de jul. de 2015

I live in the Chicago area and found a car I wanted to purchase at the Tom O,Brien dealership in Indianapolis Indiana. In summary, I have purchased many cars from many dealers in my life and I have never been as impressed as I was with the total customer care and professionalism from this dealership. It started with calls to Christine Ohlsen-Carson who was totally understanding of what I was looking for...went on to speak with John King to discuss the car...another positive experience, ..then the negotiations with John and the general sales manager John Lich. Very professional and customer focused. I was treated fairly,and with much respect. It was clear that they were all aware of my long drive from Chicago and they made me feel like a welcome customer. I got to know something about each individual and about the family owned business- all impressive. I would do business again with these people again in a heartbeat.

DeAnna S.

2 de jul. de 2015

Had a great experience. I bought a new 2015 Dodge Caravan. Scott Miller was an excellent sales person and did everything he could to get me the deal I was looking for. The paperwork was smooth and I was in and out of the dealership quickly. I would recommend Tom O'Brien to anyone looking for a new vehicle. I haven't had a chance to use the service department yet, but hope they are just as friendly and helpful as the sales department.

IndyGuy

27 de jun. de 2015

The Service Rep was courteous and helpful. I had a time crunch and he fit me in to a busy schedule. When I arrived, he was ready to serve, had my case on file. Thus, I didn't have to go through the whole story once again. His estimate was fair and was I surprised when the total was 20% less than the estimate. I would recommend this dealership to anyone who owns a Jeep or Chrysler.

Debbie

24 de jun. de 2015

Found a used car I liked online that was from this dealership. Emailed to ask the special "e-price" (not expecting it to be any different from the asking price) and was pleasantly surprised when they came back with a very reasonable amount. Went to see it the following weekend and ended up buying it. Our salesperson Bryant was very nice and helpful. The paperwork was handled quickly and professionally. My husband says it is the most pleasant car buying experience he has ever had. Have only had the car for a few days so I can't speak to the issue of the quality of the vehicle inspection process. I'm sure I will not feel so kindly towards this dealership if I have any major problems with this car in the next few months. However, right now I would highly recommend this dealership. The people I dealt with there are nice, knowledgeable, helpful and professional. Best of all, they are not at all pushy.

Sam

19 de jun. de 2015

I would recommend the Greenwood location for buying or having your car serviced.The express lane oil change is always in and out and the staff from entry to exit are great. Been doing business with them professionally and personally for about 8 yrs with no problems.

Jeffrey

7 de jun. de 2015

We came here after having the worst experience at Tom O'Brien on 96th Street. Everyone at the greenwood location was helpful, polite, and actually acted like they appreciated us buying a car there. They were knowledgeable, direct, and appreciative. Bryant was our sales guy- and he was great.

beatlesmind

4 de jun. de 2015

i used their express oil change and was in and out in 20 mins.loved it.

Eric

2 de jun. de 2015

We had a great experience at O'Brien Chrysler. The sales and financing staff delivered professional, quality service.

L White

30 de may. de 2015

In one day and out the next! Fast, friendly, reliable. What more could a customer want or expect?

Biggeoff69

29 de may. de 2015

Went in and test drove one vehicle and saw another that I wanted but didn't think I would be able to get it but the salesman got me in it and for the price I wanted.

larr25

27 de may. de 2015

Changed the price from a written and signed quote at the last minute and then tried to bully us into accepting it. Then offered the same vehicle on truecar.com for 700 dollars less than the quoted price and would not honor it when we called them on it !!! And after all this said basically accused me of lying. I now understand the angst people have when automobile shopping !!!

Mary S.

30 de abr. de 2015

I couldn't be happier with the respect and level of service I received from the Dealership. Patrick, in the Service Department, called me with updates and made sure I understood what needed to be done. It even cost less than the quote. I wouldn't think of taking my Liberty anywhere else.

TICKED OFF

29 de abr. de 2015

This is just to make myself feel better. Here goes. I have a Fiat. Came in for service, thought that I had bought 4 oil changes up front for $80. But I had not. I had bought up to 4 oil changes but only over a certain amount of time. I had used two. No one told me this, that my oil change would not be free. Instead, the service person went ahead and changed my oil, and then told me the news. Not cool. And, as you all know, we no longer have any professional service options on this side of town now. I have to go to 96th street, for warranty, or extended warranty service, which, you guessed it, I did buy the very long term extended warranty. The whole 'charge you for you oil change thing' really set me off, but I did not trip out at all with the person. No point. Paid, left, and will not be back, ever, for all of the above reasons. Any time your dealership comes up in conversation, and I speak to about 2000 people or so a year in my profession, I will make my experience known. The above is not my real name, but the email address is a secondary one. There is nothing you can do. You have already done enough. Butler Fiat, the only place I can get service unless they drop Fiat, is 40 minutes away from where I live. An hour and a half round trip, not including however long I have to be there for service before I can leave. VERY disappointed. Beyond disappointed. The oil change messed up scenario just pushed me into a rage. Now I am stuck, with this scenario for my car, which is not great, not cool, not in any way acceptable, by the way, for as long as I own it. Extreme bummer. Thanks for nothing.

Tim J

28 de mar. de 2015

Sales people were helpful, not pushy. Worked with us. Gave us a good deal. Not exACTLY what we wanted for price, but the price was good regardless. Would recommend them and use them again if we want a Dodge or Chrysler. We like their service center and have had no issues. We actually started using them as we'd had issues at another Dofge Chrysler that we'd previously purchased from. Paperwork process took a little long (over an hour) but we lived...

Guy Clemons

16 de feb. de 2015

This is the best service Department I have even experienced. They are very personable, taking the time to answer all my questions, returning my phone calls quickly. Keeping me up dated on my repairs.

Cynthia

19 de ene. de 2015

I had been looking at a Jeep for a couple of months and when I was ready to make a purchase, the staff was great. Jason and Mike walked me through the process with professionalism. I love my new Jeep!

Mimi

3 de ene. de 2015

Great first time experience with getting oil changed on my new Jeep! Everyone very friendly and helpful.

Todd W.

30 de dic. de 2014

We have purchased two Jeep vehicles (Grand Cherokee & Wrangler) at this dealership and have relied on the dealership for oil changes, maintenance, and, warranty repairs. We couldn't be happier. Staff are courteous, not pushy, and, try hard to make the purchase or service experience friendly. Highly recommended.

B Wittler

8 de dic. de 2014

I purchased a 2014 Ram Crew Cab. Tyler Hamilton, the sales representative, did an extremely professional job in managing the entire purchase process. Tyler took the time to: fully understand my expectations as a buyer, thoroughly explored the options and condition of my trade-in vehicle, and to explain in detail the incentives and options on the vehicle I purchased. He followed up in a timely manner on inquiries and created an positive buying experience that was not push, but rather informed and fair. I would definitely recommend Tom O'Brien to any buyer and I would ask that any potential buyer seek out Tyler's assistance.

Dave & Norma

23 de nov. de 2014

We wish to thank Mike Wallace and Jessie in finance for their professional and courteous help in buylng a pre-owned Santa Fe. We found the vehicle exactly as advertised on the internet and it was also very clean inside and out. We especially thank Jessie in finance for going the extra mile in helping us arrange a very affordable loan. We feel confident in recommending you to our friends interested in a buying a car.

nicklos1985

21 de nov. de 2014

Purchased a 2007 Jeep Compass on May 2014 from this dealership, now it's the end of November 2014 and I'm having an end number of issue with the vehicle, everything from Transmission, starter, struts, mileage, etc.When I brought the car in after using it for a month with issues about the transmission, they changed the back brakes and said that should solve the issue, and told me that it was my driving style. Took it in again, same issue with transmission and again told me that it was my driving style, took in again with a check engine light illuminated after three months of ownership, they said it was due to the weather.Took the car to Firestone yesterday, found out all the issues that were lurking under the bonnet of the car.And now the response from this highly recognized, and accredited dealership is that you don't have a warranty on the car, and you're going to have to take care of all the issues on your own.

Armando P

21 de nov. de 2014

Overall a great experience. Was a bit disappointed that the original offer on my iffy trade was about half of another dealer, but they quickly matched it instead of having me leave disappointed. I got car I wanted, the price I wanted, the trade I wanted and the payment I wanted. It really doesn't get better than that. My rep Andy was great and made sure I didn't have to spend half a day getting the deal done. Best car buying experience ever. Highly recommended. Ask for Andy Wright, he's great to work with.

Joe White

13 de nov. de 2014

JD and Tim easy to deal with not pushy at all.jeep I purchased is super. All in all very good experience.

william patrick

13 de nov. de 2014

I would like to thank JD for helping me get my new truck I have look for over a year for the truck I wanted and JD made it happen so thank JD

A. Gomez

12 de nov. de 2014

Great service from the time i was referred through a program my college has called truecar. John Niehans introduced himself and asked what kind of car I wanted to see. A few hours later I drove away in the car i had my heart set on. John is a great guy, great sense of humor, anyone can go and buy a car anywhere. But for me these guys are the best. I will never go anywhere else to buy a car again. Again Thank you John Niehans and Jessie Mattick. You guys are the best!! See you in a few years for a new car :) Anita

JamesIndy

30 de oct. de 2014

From the time I stepped foot on their property, I told my salesman exactly what i wanted had the keys for a test drive in a matter of 5 mins. When returning from test drive I was on there for another hour before I left in my 2011 Jeep Patriot. Ask for Jason James as a salesman. In my many trips iv'e taken to multiple dealerships Jason was by far the friendliest person i've come acrossed at a delaearship. He wasnt pushy and made sure I made the right choice on my vehicle instead of just worrying about a sale. That leads me to the finance experience. After being approved the dreadful portion of a "normal" vehicle purchase was not dreadful at all. Our finance guy was quick knowledgeable and got us in and out in a very reasonable amount of time. I highly recommend this dealership as it was by far the most excellent service i've ever com across in my life.

Bosox (8)

27 de oct. de 2014

Hi Terry, I had two really, really bad experiences with the service department. And honestly , I was ready to just go find another dealership to service my jeeps. And be done with my experiences at Tom O'Brien. Then I stumbled upon these reviews and saw your focus and attention to quality and customer service. So I thought I would make the general manager, Brian Miller aware of his issues so he can address them appropriately. If you could be so kind to forward me his email address so that I may share my experiences, I would greatly appreciate it.

LSA

15 de oct. de 2014

While I still love my Jeep, I'm not thrilled with the Customer Service any longer. There was an error on my paperwork so it cost me more at the DMV. It was not acknowledged by the dealership. My advise is to take your own calculator with you!

Phil K

3 de oct. de 2014

Saturday was my 2nd vehicle i have purchased from this dealership. I wasnt exactly sure of what kind of vehicle i was in the market for. The salesman was very patient and asked many questions and answered any questions that we had until we finally decided that a 2014 jeep cherokee latitude was exactly what fit my needs and wants. Once we settled on the exact one he went through and thoroughly showed us all the vehicle had to offer. The paperwork and financing was painless and went extremely smoothly. I highly recommend them for a vehicle purchase and my next one will be from them too.

sjb15

24 de sep. de 2014

We purchased a 2014 Chrysler Town & Country and had a great experience with the Dealership. They were very professional and helpful. I appreciated that they listened to our needs and didn't try to sell us something we didn't want or need. We worked with salesman, Jeff Downer and he treated us like family!

clmmonkey

23 de sep. de 2014

We just bought a 2014 Dodge Journey! We could NOT done this without everyone at the dealership....working together to help us get the best deal possible. Highly recommend them. Special shout out to Andy Wright. Tim Rand & Jessie M. You guys are the best!! Definitely buying my next car from you!

lwoelk

21 de sep. de 2014

I just purchased a new 2014 Chrysler 300S at Tom OBrien in Greenwood and my salesperson was Lorenzo Smith. He was great and friendliest guy!!!

The Jones'

16 de sep. de 2014

Just purchased my 2014 Jeep Trailhawk --The sales department at Tom O'Brien Chrysler Jeep was amazing! From start to driving away in our new vehicle the experience was a pure pleasure--no hassle no stress. Kevin Miller our finance guy was absolutely wonderful in helping us with our purchase !!! We drove over 230 miles roundtrip and will do it again when it comes time to buy a new car! Can't say enough about the warm and friendly atmosphere! I will definitely recommend you to all my family and friends!!!! Thanks again!

LAS

12 de sep. de 2014

After visiting 3 local dealerships, I contacted Tom O'Brien Chrysler Jeep. I saw online the jeep I wanted, I negotiated the price via email and went to buy it 3 days later. The salesperson Andy was great, showed me everything I needed to know about the Jeep, Tiffany emailed with me and Jessie made the financing happen. Their deal was much better than any I could make locally. Too bad they are 2 hours from me! I still highly recommend this dealership.

Debbie

3 de sep. de 2014

Larry was so nice to me and really gave me better pricing for me when I brought my Jeep in for its 30 month service. He was so amazing to work with!

Daniel S.

3 de sep. de 2014

I live in Michigan and Decided to set up financing on a 2006 Dodge Magnum that I only saw in pictures. The car was nicer than I could have imagined.The staff there went out of their way to help me acquire my financing from michigan.Thank you again Jesse for all your help.When I am ready for my next Dodge I am coming back to the Great Staff at Tom O'Brien Greenwood Dodge.

rlamond

3 de may. de 2014

I bought a 2014 Chrysler Town and Country at Tom O'Brien in Greenwood, and worked with Kelly McAbee for sales and Adam in Finance. I had already been pre-approved through my bank of choice, and knew exactly what I wanted. Kelly and Adam were outstanding in keeping me informed in the process, and explaining each step to me. Additionally, I brought my van in for it's first oil change this morning, and was blown away that their first oil change is free of charge after purchasing from them. On top of all of that, there's a great pre-pay plan through their service department, which equates to major savings on oil changes in the future. The outstanding customer service, knowledgeable and friendly staff and integrity with which they approach business at this dealership is nothing short of TOP SHELF! Best in class service in every facet! This dealership has earned lifetime loyalty from me and my family. I am singing praise to this location to everyone who will listen! Do yourself a favor and go check them out!

Beerandy

3 de abr. de 2014

I was ready to trade my truck in to accommodate my growing family, and was greeted by Tim Rand, the new car manager. Tim was beyond helpful and got me into a brand new truck...when I was expecting to purchase a pre-owned! The process was excellent; I told Tim my price goal and he found the PERFECT truck for me. I submitted an online credit application and Tim introduced me to Jeff Casner, who completed the sale. Mr. Casner was the epitome of what a great salesman should be; very friendly, funny, and not pushy at all. Adam in Finance was a pleasure to deal with. I had never leased before, and Adam took time to explain everything before I signed. The total process lasted less than an hour; which is appreciated by someone with limited time. Everyone was so courteous and professional, and I will never buy another vehicle from any other dealership!

Pam K.

5 de mar. de 2014

We recently purchased a 2012 Jeep Grand Cherokee at Tom O'Brien's. Our entire buying process could not have been any better; every person at the dealership was extremely pleasant, not just the people we did business with. Bruce Taylor was without a doubt a great salesman! He was very professional; however, he did not put any pressure on us to buy. Bruce got us an exceptional price on our jeep; but better yet, we received a full tank of gas and a detail on the jeep before driving off their lot.

08 Wrangler Buyer

5 de mar. de 2014

I found the vehicle I wanted on the internet and dealt with the dealership through email and phone conversations before actually going to the dealership. They were helpful and courteous. I would recommend this dealership to anyone looking for a vehicle.

Cjust4456

24 de feb. de 2014

This team worked great and helped me drive out a brand new 1500

knights

17 de feb. de 2014

As I started my search for a new vehicle, Jeep Grand Cherokees were at the top of my list. It took me a little over a year and a half to decide exactly what I wanted. I went to look at the Tom O'Brien dealership on 96th and had a terrible experience with one of the salesman. He was disinterested and not helpful. I left him my information with a list of items that I was looking for in a Jeep, both new and used. After several weeks, I received no phone call or email for an update on progress. I even called the salesman back and had another conversation to ask for potential opportunities, and he again showed very little interest in selling me a vehicle. Clear sign that I wasn't suppose to do business with that Tom O'Brien. After searching multiple dealers in the midwest, it seemed the Jeep I wanted was at the Greenwood dealership. My first trip to the dealership, I spoke with Chris who was very helpful, friendly, and interested in selling me my vehicle of choice. I wanted to sit on it for a couple days. Unfortunately, Chris was on vacation the following week, when I wanted to make my trade. I met with another salesmen and manager and had an okay experience. They gave me the information that I needed. When we started the buying process, it seemed that they were in no interest to work with me. As a first time, young, female buyer, it was frustrating that they provided little explanation in the offering process. I had to leave the dealership without the Jeep that I wanted that day. After a few days of thinking on it, I decided to go back and renegotiate. Again, it wasn't the easiest process, but we closed the deal. I understand they were trying to make the most money, it's a business. I truly love the Jeep that I purchased. I have not had any problems, thus far. However, as a first time buyer, I had a poor experience at both Tom O'Brien dealerships in the Indianapolis area. As I think about my future Jeep purchases, I do not see myself looking at the Tom O'Brien dealerships. It's all a part of living and learning I presume.

Debbie W. from Kokomo

14 de feb. de 2014

I was there with my son to purchase his new Dodge Ram. I wasn't even the market for a new vehicle thinking I was upside down in mine and couldn't afford a brand new one......I was wrong! Our sales associate, Rachel True and Sales Manager, Tim Rand made us feel special and like part of their "Tom O'Brien family". They bent over backwards to find us the best deal possible and to work with our budget. I couldn't be happier with my new Chrysler 200! I absolutely love it! I would drive out of town again just to purchase with them. Rachel was there every step of the way and went over and above expectations to make sure we were happy with everything! Was very blessed to have been there when I was. My opinion of car shopping has changed for the better! Thank you so much!

Roger H.

14 de feb. de 2014

We have purchased several vehicles over the past year from Tom O'Brien and will continue to do business with them. From the time you walk in the doors you are made to feel welcome and not pressured. Rachel True helped us this last time and she is fantastic! She listened to exactly what I wanted first and didn't try to persuade us in a different direction. She gave us her full attention and got the job done. I would recommend Rachel and Tom O'Brien to anyone in the market for a vehicle.

Kent & Karen

14 de feb. de 2014

We had been considering buying a new car for about a year. During that time, we completed a lot of research on SUVs. When we decided it was time to buy, we test drove other vehicles in the same class. The Cherokee Trailhawk outshined them all. Rachel True made the sales process very easy. She did a lot of searching to find the vehicle with the options that we wanted. We would definitely recommend Rachel and the Tom O'Brien team. We've had the vehicle for over a month and absolutely love it!

Gene

11 de feb. de 2014

I bought a 2014 Dodge Durango Citadel. After doing a little research online I called Tom OBrien to set up an appointment with Jason James one of the sales associates. I went in with the idea of just looking and expecting a lot of haggling. After a test drive of a Dodge Durango we sat down and Jason James said what are you looking for in the vehicle and within a few minutes came back with a few options. After making a selection he came back with a great trade offer for my current car. I never once had to say no thats not what I want or feeling pressured into something. Jason presented the best offers the first time around making my decisions easy. Two days later my new vehicle arrived and I was on the road. This has been the shortest time I ever spent in a car dealership and the best experience. I highly recommend Tom OBrien in Greenwood for your next car purchase.

Holly

30 de ene. de 2014

Normally, I don't write reviews, but, I was so happy with the service I received from the Tom O'Brien dealership, I wanted to make sure I shared! From the initial step in the door, my boyfriend and I were treated with great respect and kindness, something that's hard to find among car dealerships. A few things to note, the car fax was ready and waiting, John Neihans (our salesman), was awesome and kindly allowed us to take the car out for a test drive on our own, the negotiation went wonderfully and they were able to meet our budget needs. My boyfriend and I are from Bloomington, and they made every effort to get me in the vehicle that evening. There was one minor issue with the vehicle after driving it for a day or so, but, when we went in and confronted them about it, they were so kind, knew exactly what it was and took care of it immediately. Overall, we were thrilled with our experience. Thank you! And still loving my new (used) vehicle!

Stephanie

30 de ene. de 2014

We bought a 201ord Ranger at this dealership last week. The sales associate, Jason James, was wondeful and very willing to help us. He made sure everything was taken care of and showed us the different features of the truck. It was probably 20 degrees outside but he took his time and put the temp plate on, showed us other things we had thought of since we first saw the truck. A few days later the dealership called and asked us how we liked the truck and if we had any other questions. I recommend Tom Obrien and Jason James to everyone.

M.A. and Tom

25 de ene. de 2014

We have been customers of this dealership for more than 20 years and have always felt that we are dealt with fairly, in a straightforward manner, and without the sales gimmicks and games that can sometimes surround a vehicle sales transaction. Our salesperson, Jeff Casner, was excellent. He was patient as we explored and assessed our various purchase/lease options, had thorough knowledge of the products that he was selling, and never attempted to pressure us into making a buying decision. In the process, Jeff helped guide us to what we believe to be the best purchase decision for us; not necessarily for him. We chose to purchase a new Chrysler Town and Country minivan, and received an excellent deal on it. If you are shopping for a vehicle, I encourage you to consider this dealership. And if you do stop by, ask for Jeff Casner. You will not be disappointed that you did so.

Leah

24 de ene. de 2014

I had a great shopping experience there. Everyone of the staff was friendly and helpful and quick with service. When I look to buy a new car in a few years, I will definately consider coming back here.

Debbie Tripp

17 de ene. de 2014

This is my 4th purchase from Tom O'Brien. I have had all my work done there also. I am always treated like I am very important. This includes the sales staff, the paperwork person, and all of the contacts in the garage area. I bought my first car from Tom O'Brien (a Plymouth Neon) back in 1996. Kept it until I replaced it with a 2004 Sebring Convertible, and kept it until replacing it with a 2012 Jeep Liberty. Big change up here, I traded the 2012 Liberty for a 2014 Jeep Wrangler. This pleased my husband very much. Our sales person, Kelly McAbee, is fabulous! We have established a really good rapport, and she picks out exactly what we want! My Dad is a Chrysler retiree, and we receive exemplary service. Dad has bought cars from Tom O'Brien in the past, and anytime I get a chance to, I recommend Kelly at Tom O'Brien.

SCarter

17 de ene. de 2014

We recently bought a 2014 Dodge Journey from Tom O'Brien and we love it! Our salesman, John Niehans, was a great asset in helping us find the right vehicle for our family. It took nearly all day (I was picky), but Mr. Niehans patiently showed us several cars until we found the right one that had all the features that we wanted and that fit our budget. I would certainly work with Mr. Niehans again, as well as buy from Tom O'Brien. Sidenote: We chose to buy from Tom O'Brien after looking at car prices on the web and they had the best prices in the Indianapolis area.

clb lmb

16 de ene. de 2014

great and friendly service throught out the entire process of purchasing a 2010 jeep wrangler.

Roopa & Tushar Lothe

10 de ene. de 2014

Just a week ago, we purchased a new 2014 Jeep Wrangler Unlimited Sahara from Tom O'Brien in Greenwood, IN. Heather Pitcher was our salesperson and assisted us not only with our new buy, but also the trade-in. Fair deal both ways. The entire experience was wonderful with no-pressure atmosphere. We got our Jeep a day before the Winter storm hit the midwest- what perfect timing to get a 4X4!!! Temperature was frigid cold as we test drove a couple of Jeeps- Heather demonstrated absolute patience and professionalism, devoting attention to customers needs. Thank you Heather! This is our 2nd vehicle from O'Briens. We may be in the market soon for a second Jeep!!!

rwalt25

8 de ene. de 2014

Bought a new Dodge Grand Caravan. It was really simple and had a great experience. Service was great, no hassle

Bryan

4 de ene. de 2014

We bought a 2014 Chrysler Town and Country in October of 2013. I was very pleased with the service and process of buying a new vehicle. I negotiated the deal over the internet with their online chat service. Was put in contact with one of their sales reps to solidify the deal. Went to the dealership and added a trade in vehicle and to sign paperwork. The sales rep had the paperwork ready when I arrived. We went through it and made the deal after adding in the trade vehicle. The most smooth process of buying a vehicle I have ever had. I would definitely go back for any future purchase.

TMartin "Fiat Nation"

3 de ene. de 2014

I bought my Fiat 500L Trekking from Jeffery Webb at Greenwood Park Mall. It was an awesome experience. It was Black Friday Shopping at it's finest.

Wrangler Rick

27 de dic. de 2013

Recently purchased a 2014 Wrangler Sahara. Did quite a bit of online research first and the O'Brien GWood location was pretty tip top on initial run at prices. Worked with John Niehans when I got there. Great guy and very knowledgeable about the vehicle and functionality. He is also pretty laid back (as am I). Found the vehicle I was looking for at a very fair price as well as an equally fair price on my trade. Overall, the experience was very positive and I wouldn't hesitate to work with John on another purchase.

S.Smith

15 de dic. de 2013

I recently was in the market for a vehicle & decided to visit Tom O'Brien in Greenwood, IN. The salesperson that assisted me was Tyler Hamilton. Tyler is knowledgeable of the inventory that is at the dealership and he led me to a beautiful vehicle that was within my budget! I purchased a 2010 Dodge Grand Caravan ! The vehicle is just what is needed by our family. The entire experience was an easy one. Everything went smoothly. Kudos to Tyler and the entire Tom'OBrien dealership in Greenwood.

Cynthia Dozier

9 de nov. de 2013

We recently purchased a 2014 Dodge Caravan from the Greenwood, IN Tom O'Brien Chrysler/Jeep/Dodge dealership. Our salesman was Chris Lett, and he facilitated a fabulous purchase experience. We had previously purchased our trade-in vehicle, a 2012 Chrysler 200 sedan, from Chris at the same dealership. Since we already knew about his dedication to customer satisfaction, we specifically sought his assistance with the Caravan purchase. Chris and the whole O'Brien team are very honest people. We were provided with feedback about our vehicle needs, and information about the various model options available to us. There were no high-pressure sales tactics, and the entire transaction, including financing, took a minimum of our time. We also own a 2012 Jeep Liberty which we purchased at O'Brien, and have had serviced there with great results. We are extremely impressed with O'Brien, to include the parts and service departments, and will continue to do business with this dealership whenever possible.

JackTD

17 de oct. de 2013

I have used this service department when I was a previous Chrysler owner so I had no issues in making a return with my new Jeep that I was having issues with a few months after the purchase. Unfortunately my perception of this dealership has dramatically changed. They had my car a total of 4 days over the course of a week and a half. Within this time I had issues with the rental company basically due to this dealerships personal rules that did not follow the warranty that I purchased. I attempted to speak with the service manager over this but this man lacks serious customer services skills with a very abrupt attitude. There is a major lack of communication which includes no communication as well as misrepresentation of the facts. After having to wait one day for an ordered part that did not fix the issue by day 4 I was left again waiting on another part (to fix the same issue) that is now on backorder with no estimated date of arrival. I left the dealership and drove to a nearby dealership who has the part and is now fixing the issue. When clarifying my warranty specifications I was advised to open a customer service complain given my experience which I will pursue. Tom OBrien has given me zero reason to return to this dealership.

James-SRT

14 de oct. de 2013

Came in to buy a new Jeep and was taken care of without the car salesman feeling. Chris Lett not only put us in our new Jeep but took the time to detail every feature first hand so we felt comfortable as soon as we stepped into it. After the sale we called a few times with some general questions, as well as some after-market items we wanted to add, and Chris was right there helping all the way. Great job all around at Tom Obrien!

RachelC

11 de oct. de 2013

This is the second vehicle I have purchased from Tom O'Brien! I decided it was time for a change and stopped in to browse the inventory. Jason James was wonderful. I wasn't entirely sure what I was looking for, and I think I asked 200 questions! Being a woman and car shopping is often a chore. They try to sell you cars you don't want with gadgets you don't know how to work. I expressed my needs and wants to him, and he showed me several models that fit them. It was nice to be able to tell a car salesman what I wanted, and be shown exactly that. At other dealers, I was shown almost the polar opposite of what I asked for. With Jason's help, I found a car that I love and enjoy driving. The office folks even managed to get my payments in the range I asked for and a few weeks later I am still pleased with my purchase. Thanks again! I would definitely buy here again.

IrishMike

10 de oct. de 2013

Overall, I felt very relaxed and in control of the vehicle purchase. Jason James, the sales rep that attended me, made me feel very comfortable. I told Jason the type of vehicle I was looking for and he arranged to bring the vehicle from another Tom O'Brien location to Greenwood, which is closer to where I live. At other dealerships, I felt very pressured, but definitely not at Tom O'Brien. I appreciate the support I received in the buying process.

Jefferson S.

7 de oct. de 2013

Jessie Mattick was our sales rep, and he was great! He was not at all pushy and was willing to work with us for as long as we needed to stand around asking lots of questions! And, I feel he answered our questions honestly from a buyer's standpoint and not as a salesman trying to make money. We ended up buying a 2013 Dodge Dart (about 3 wks ago), and thus far, are very happy with our purchase. Because of our experience with Jessie, we would definitely visit again when considering our next vehicle!

Jefferson S.

6 de oct. de 2013

My salesman Jessie is AWESOME! He demonstrated all of the bells and whistles of the various vehicles I was looking at. I ended up buying a new Dodge Dart, and I love it! I was also given a tour of the dealership, and I met service personell who I may be dealing with in the future for preventative maintenance. Tom Wood of Greenwood is a great place to go!

JRB

23 de sep. de 2013

My Wife and I purchased a pre-owned Chrysler 300 C Touring with only 25,000 Miles.The car and experience at O'Brien were both top notch. I am a retired attorney and was last a general Manager in the car Business and am not the easiest Client.Ron,the used Manager is the Perfect PRO and my Sales Person,Kelly and the F&I Manager were excellent in all respects. I would go back to O'Brien anytime.

Darlene & Dana

20 de sep. de 2013

I would recommend my salesman Jessie Mattick to anyone. My daughter Kate bought her Fiat 500 from him and recommended him. Very nice young man and put us right as ease. It was the easiest time we have every had in the finance office. No back and forth between the sales manager and the salesman. We have bought Fords for the last 21 years, they may have converted us. We will see. Of course love the new car. As far as the service department goes....TBD.

Jessie Mattick

7 de sep. de 2013

My salesman was Jessie Mattick he was an excellent salesman by far I've ever dealt with and I would buy from him again he got my payments where I wanted them without any hesitation what's so ever, he has great customer service and I'm in love with my 2013 dodge ram

Needed a car

6 de sep. de 2013

The purchase of my 2012 Dodge Avenger was awesome!!!!! John Niehans was very kind and helpful!!!

Ken A

29 de ago. de 2013

The sales representative, Jeff Welsh, was very helpful. We looked at several cars, discussed the optional equipment on each and eventually arrived at a list of features I wanted and others I didn't want. He found a vehicle that matched those features on the Tom O'Brien northside lot. He was sincere and honest in his efforts. I would recommend Jeff to any friend looking for another vehicle. The main attraction for a Chrysler van was Sto & Go seating. Removing the second row seats is very difficult on some makes and impossible on others. Once stored the floor is flat, another helpful feature. Initially mini-van manufacturers stressed their ability to remove all seating for cargo purposes but todays vans are promoted as 8 passenger family sedans with entertainment packages to occupy the children. That's OK but your choices are limited if you occasionly need cargo room.

Pam

20 de ago. de 2013

I love my new car - 2013 Fiat 500c Abarth! I drove by the dealership because I wanted to see a Fiat 500c convertible. I wanted to sit in the car, get a feel for the dash, seats, pop the trunk, and take a test drive and then planned to take a look at a Jetta (at another dealership). My salesman, John Niehans, is everything you want in a car salesman. Not pushy, patient, gave me space, explained and demonstrated how everything operated on my Fiat and created an atmophere that allowed me to decide what I wanted and if I wanted to purchase a new vehicle. I would like to thank everyone from the Sales Manager, Finance, and John for creating an environment that made purchasing a new car enjoyable. I did not walk away with doubts, but, confident that I bought exactly what I want to drive for several years.

DebbieL, Love my Fiat!

6 de ago. de 2013

Jessie Mattick was are salesman and did everything he could for us. He got the car I wanted in two days. He was so nice to both myself and my husband. I have nothing but nice things to say about the whole experience.

Kristen Wheeler

4 de ago. de 2013

I love my Fiat. Eric was very nice and is always there to answer a question and if he doesn't know he finds out for me. He needs more knowledge about the car but he was still great. I will be leaving negative feed back about the service I received and the fiance gentlemen I spoke with Tim I cant not remember his last name.He works in the mall Fiat dealership. He was very rude to me and might as well called me a lair. I was so upset the I had to hand the phone over to my boyfriend to speak for me. I took my car to get detail three different times. The first time I had to take my Fiat to get detailed it was a few days after I bought it. It could not be done the same day due to the purchase of the car was well after 6 pm and detail people were gone so Eric took to get done. When I got the car there was black on the steering wheel and a rip in the visor. So I took the car back again to get detailed and when I got the car back there was oil on the seat and and scratches on the dash by the gear shift and oil still on the steering wheel. Then the third time I meet Tim from the mall dealer ship at detail and showed him all of the problems that I had. When I picked up my fiat the scratches where still on the dash and they told me that I never showed them the scratches so they didn't try and remove them which was a lie. So I finally had enough with the detail area that i just asked what i could use to remove the scratches and he could not tell me so I just left. On my way home I called Eric my salesmen and complained to him and also call the manager Tim Rand and left a message about how unhappy I was. Then when I returned home I noticed a new black area all long my passenger seat. So I called again. Then I received a phone call from Tim in Fiance at the mall dealership. He was very rude to me told me he couldn't be chancing every spot that I find. That he personal looked at the car before he called me to come pick it up and everything looked fine. I told him that this was not some small spot that this was a streak of black on my seat. He then tried to tell me that I did this myself that someone must have been in my car. I informed him that ME and ME alone drove from the dealership to my house opened the passenger side door to look at the scratches that they did not take care of and there the black was all over my seat. He was raising his voice at me I was crying this is how rude he was being I cant even remember all that was said I had to hand the phone off to my boyfriend. My boyfriend finally told him that he would just get the car detailed better himself. Tim finally said no no I want you to feel like we can take care of your problems . If this was the case then he shouldn't have been fighting with me about the streak on the seat in the first place and not have been so RUDE

jeep1

1 de ago. de 2013

Was the very best buying experience ever! Was treated like a king! Thank you to Alexandra Turk, and everyone else!

Mike F

1 de ago. de 2013

The wife and I recently purchased a Toyota Rav 4 from Chris Lett, and we have never had a dealership treat us as good a we were treated. Chris Lett was very helpful in this process. I would happly reconmend Tom O Brien to my friends and co-workers

Earl Carver

31 de jul. de 2013

Thank you Chris Lett and Brandi Brown for making this a painless stress free experience. I got top dollar for my trade actually more than I expected!! The rebates and an amazing truck leaves my with zero buyer remorse!! Thanks again! Earl Carver

Joe Thomas

31 de jul. de 2013

Recently purchased a new Jeep at Tom Obrien's for my daughter, couldn't be any happier. This is the first time in many years that I have went into a dealership where I didn't have people swarming me and trying to tell me what I needed to buy. There was no pressure at all. The salesman was Chris Lett, super good guy. I liked the fact that he treated my daughter very respectful and answered all of her questions. Chris made a stressful situation of buying a new car so simple. This was my first purchase at an Obrien's dealership and I was highly impressed and will only shop there moving forward. In closing, my hat is off to everyone at Tom Obrien's

HollyjoRobertson-Starkey

26 de jul. de 2013

I just bought a 2013 Fiat 500 Sport and I am so satisfied. Jeff Webb was so helpful without being pushy. He even picked up my trade and dropped off my new car at my office! I have referred friends and colleagues to Obrien. Car is great and the unlimited extended warranty I bought is even better. Check them out! You won't be disappointed.

Jeep buyer

22 de jul. de 2013

I had a great experience working with Bob Yorn at Tom O'Brien. The entire process from the first call to leaving with the keys went very well.

JP

18 de jul. de 2013

I recently relocated to Indianapolis and needed to purchase a car. I was introduce to Jessie Mattick at the dealership and he took me through the purchasing process. I wasn't sure of the exact car I wanted and was interested in driving several Jeep models. I was able to test drive all of the models that I wanted. Jessie was very knowledgeable about the mechanics and features of each model. The whole process was low pressure and I had a new car within five days. I will definitely be shopping for vehicles at Tom O'Brien in the future.

Sherri C.

17 de jul. de 2013

Had a ball test driving Fiats and Minis...went home and couldn't get the Fiat out of my head. Following Saturday another drive to Greenwood... and we got our Fiat 500 Sport Turbo!!!!

NicholasB

23 de may. de 2013

I have a 2011 Chrysler 300C that was new from TOCJD. Only a couple weeks into it, the car was having warranty work done. While initially not all blame can be placed on the dealer, every time the car was taken in, something else would go wrong, because of them. Headliner problems led to the sunroof having problems. Drain tubes were not reconnected, which led to leaks into the interior, and funky smells because of the water. The rear sunshade was also broken while it was in for service, while something else was being fixed. The car ended up with numerous scratches on the trunk and roof, because they were careless and set headliner and other materials on the body panels. It took them 4 trips to the Northside body shop before they decided to re-paint these areas. All the while using my gas, and quite a few miles for the trips. The car went in for its normal maintenance, oil change etc. When it was time for the next oil change, a local shop wouldn't touch the car because there was oil all over the bottom of the car. The car was taken back to Tom O'Brien, and after 2.5 hours, they decided that it was the oil filter that was left loose. They then tried to blame it on the other shop. I was charged for the oil change, not that I had a choice. The final straw was when the car went in for clear coat failure on the front passenger door. The car had been professionally detailed, except for the door right after winter. That is when the clear coat peeling was found. The car was taken to the northside Tom O'Brien for the body shop. There was a late snow, so sand and salt were all over the car. Upon picking up the car, it was FILTHY. There were deep swirls and RIDS all over the car. The door that had just been painted was filled with swirl marks, and the fender had deep scratches, but not down to bare metal. I brought out the service manager, to show him what a horrible job they had done, and the scratches and swirls they put into my paint. His very professional response was "Well it is a black car, so its always going to have swirls." While I received great service from Larry (he was the only reason I returned), overall this dealer was a horrible experience. Their service and body-shop managers need to learn some customer service skills, and need to learn how to fix their mistakes the right way.

Bob&Sharon

20 de may. de 2013

We have purchased 7 Jeeps -- the last three from Tom O'Brien. Our salesman Jeff Casner has sold us all three. He is very helpful, pleasant, and friendly. We like his no pressure sales, and he helps get the car we want at the price we want to pay. Our new 2014 Jeep Grand Cherokee Overland has everything. We have had 7 Jeep Grand Cherokees, and every one seems to get better. We also have our Jeeps serviced with Tom O'Brien. Our Service Advisor Larry Bronson always takes great care of us.

G and L Jones

19 de may. de 2013

Rachel and everyone we dealt with tried very hard to find us exactly what we wanted. There was no pressure to add anything extra to our loan application. (which has always happened at other dealers) We had trouble scheduling a time that my husband and I would both be available to pick up the car so Rachel offered to meet us half way to deliver it. We have 4 Dodge vehicles, the previous 3 were purchased from a different dealer and each experience was worse then the time before. The way O'Brien's treated us renewed our faith in the Dodge dealers. We will not be buying from anyone but O'Brien's.

SheriLS

16 de may. de 2013

Thank you Ed Freeman and all involved for helping me buy my 2013 jeep!! All were very professional and kind. My husband was out of town and the process was time effective and informative. Thank you Tom O'Brien Greenwood...You have an appreciative life-long customer...my husband too!

Jeep !

13 de may. de 2013

About ten days ago I bought a Moab/Wrangler Jeep from Jessie Mattick at Obrien's Greenwood facility. I love and Jessie is the man to see on Jeeps. Please give him a ring,

George

12 de may. de 2013

Thank you John Niehans for your help. I purchased a 2008 Ram on 4/15. Tom O,Brien can look forward to doing business in the future

Howie0564

9 de may. de 2013

I worked with Megan McCarty, who was fabulous. Quick responses. No hassle. Fair negotiation, fair trade in process and valuation, quick financing and paperwork!

kathryn

24 de abr. de 2013

Kevin Beltz is the greatest. He knew what I wanted and needed in a car, and he found the Chrysler 200 for me. Kevin's professionalism and expertise are a plus for this agency. He was very patient with me as he explained all the features of my beautiful IU red car. He walked me through the basics and made sure I felt comfortable in the car. He even took extra time to set up my phone, and he programmed some of my favorite radio stations. I really appreciated the time he spent making sure I was a happy new car owner. Thanks, Kevin.

Donald Webb

23 de abr. de 2013

I bought a 2010 suburban and they had it priced fair, still came down some on the price and were very fair on my trade in. There were a few things I asked to be fixed and they were willing to do that also.

JSC

20 de abr. de 2013

Jessie Mattick assisted us on our purchase of a 2013 Grand Cherokee. We looked at other dealers but it was the time Jessie took to explain everything and the quality of the Grand Cherokee that helped make our decision to buy at Tom Obrien.

Paul Courville

11 de abr. de 2013

I found the car I wanted, talked to Heather Pitcher about test driving it. Once I d finished with the test drive we went inside and within the next couple hours I drove my new car home. Absolutely excellent customer service and wonderful people to work with. Heather Pitcher is a pleasure to deal with!!!

Marian and Bill Mossman

16 de mar. de 2013

Jesse Mattick was very professional, courteous, understanding of what we wanted, and was enthusiastic about insuring we were completely satisfied. We purchased a 2013 Chrysler Town and Country Touring L van, and it is everything we hoped for. Other dealerships had tried to point us in a different direction. Jessie and the Tom O'Brien team came through for us and we have just what we wanted.

MIchelle D

11 de mar. de 2013

Chris and Ron helped me when I purchased a used car after my car was in a wreck. They even gave me some helpful advice with my insurance company to make sure I was getting the most amount of money for my totaled car. I will be back again in the future and will send anyone I know to see them.

RickK

20 de feb. de 2013

One of the best experiences I have ever had in buying a used vehicle. Salesman John Niehans was not the least bit pushy and was extremely knowledgeable about all the features on the vehicle. I purchases a 2010 Jeep Liberty that was a certified used vehicle and first looked at it when it was undergoing their 125 point inspection process, When I came back to drive the vehicle I noticed that complete new brakes and rotors had been installed on the rear and I had looked at those the day before and thought they were fine. I was impressed with how thorough they were in making sure the vehicle met the standards of a Jeep Certified Used Vehicle. I even dickered on the price and received a superb deal. I highly recommend buying from Tom O'Brien, Greenwood.

Megan G.

8 de ene. de 2013

My husband and I got our brand new Jeep Grand Cherokee from Tom O'Brien in Greenwood. We had entered the lot on several different occasions just looking and never once was bombarded by sales staff. When we were ready, Kelly McAbee helped us find the Jeep that was right for us, and a price we were comfortable with. The staff stayed late and made sure we drove home our Jeep on the same day.

Megan

7 de ene. de 2013

Matthew Patterson was my dealer. He did an amazing job!! This was my first car purchase. I arrived with my parents and the whole time Matt spoke with me and was focused on what I needed and wanted out of a car. He was not pushy he was friendly and easy going- he had a wealth of knowledge and made sure I was aware of all the capabilities of the cars I was interested in. He was so great- I ended up buying a Chrysler 200 the same day!! The staff at Tom o'brien in Greenwood did nothing but congratulate me on my first purchase and made it very easy to finish the buying process!!

Freddy

28 de dic. de 2012

I ordered a Jeep Wrangler Unlimited Rubicon from Tom O'Brien. They were very helpful in the process. No pressure, just useful information. The salesman that helped me when picking up my vehicle was John Neihans. He was very knowledgable helping set up the radio, phone, seat adjustments, and other features. Overall a very good experience. The sales staff are Jeep enthusiasts and very helpful.

Paul

23 de dic. de 2012

I was amazed at how easy it was to deal with Tom O'Brien in Greenwood, Indiana. My initial contact with the dealership was by email on December 10 around 7:30 in the evening concerning the last 2012 Chrysler 200 on the lot, I was pleasantly surprised that a lower price was offered without any hassle within 1/2 hour of my initial email. Then when arriving in person on December 11 to test drive and possibly purchase, I was greeted by my salesman, Bob Yorn. What a very professional and down to earth gentlemen. All negotiations were very professional and I felt as if I received a fair deal and agreed to the purchase price on the vehicle within 2 hours after arriving at the dealership. I picked up my new vehicle on 12/12/12 and do not regret my decision. Bob was great to work with and made the car buying experience pleasurable for a change!! No pushy tactics were used. It was actually a very pleasant and relaxing experience which is a first for me while buying a new vehicle. The financial side was handled very professionally also, with Kevin Miller being of great help and assistance. Both Bob and Kevin listened to all of my concerns and answered all questions to my satisfaction. I would highly recommend this dealership and Bob Yorn for your next vehicle purchase.

Jane

21 de dic. de 2012

We recently purchased a new 2013 Chrysler 200 at Tom O'Brien's in Greenwood. Our sales person, Matthew Patterson, was polite, understood what we were looking for and interested in finding the car to meet our needs and desires, while still in our price range. They gave us a great deal on the vehicle we traded in, and did not try to push anything on us we didn't need. I would definitely recommend Tom O'Brien to anyone looking for a new or even a used vehicle, and to make sure and ask for Matthew Patterson.

Marsh's

19 de dic. de 2012

We traveled from Muncie to Tom O'Brien in Greenwood to look at a Jeep Liberty for our daughter. From the moment we arrived, our salesman, John Niehans, went out of his way to help us determine what vehicle would work for our daughter. After driving two different Jeeps, we selected an '04 "Rocky Mountain" edition Jeep Liberty. We had a limited budget to spend and John worked hard to get us a deal that we were happy with. Our daughter loves her Jeep, and we will be calling John for our future car purchases! Thanks again, Kelley & Lisa Marsh

bruce

14 de dic. de 2012

i was impressed with both the sales team and especially the finance manager at Tom O Brien Chrysler in Greewwood Indiana. My saleslady Alex was chearful and fun to deal with. My first new Dodge was a 1969 Superbee. It was a blast. over the next 40 years I bought Fords and general motors cars. The Chrysler company got a reputation of poor quality IN THE 1980S AND 1900S. The new Chrysler Town and Country quality blew me away Much beter thad honda Oddesey

Hughes Hemi

14 de dic. de 2012

My husband and I have been looking for just the right Dodge Challenger. Low miles, great interior, not a lot of extras. We are on a budget, but wanted a collector car. We found just that at O'Brien. Jeff Casner, our salesman, was great. He had it ready when we got there and knew we meant business. He didn't give us the normal saleman run around on this. Good thing, or my husband would have walked. We absolutely loved the car. Even though Jeff knew this, he didn't try to take advantage of us(at least we didn't feel like he did). Bottom line, I would buy from O'Brien and Jeff again without hesitation. Love these guys. Very Satisfied Customer Dan and Lisa Hughes

Lori Howe

7 de dic. de 2012

We had not purchased a newer vehicle in almost 5 years and were a bit reluctant to spend the $$. We found a couple of cars online and went to Tom O'Brien to check them out. Jessie was very helpful and patient with us as we test drove a few different options. We have never owned a Chrysler, but loved the 200. After several days, he still waited patiently for us to come back and drive them again. We ended up making a very reasonable deal and they didn't make us PAY THEM to take our trade (it wasn't the best car). We absolutely LOVE our 2012 200. It is awesome. Thank you to everyone there who helped us and were not pushy in any way at all!

Raymond

3 de dic. de 2012

I had the opportunity to purchase another vehicle from Tom O'Brien in November. My repeat business is because of the excellent customer service I received. This time I was assisted by Matt Patterson who was very helpful and knowledgeable. Matt made this a very quick process and in the future, I would ask for Matt again.

Hamitup63

13 de nov. de 2012

I have been working with the Tom O'Brien dealership since Hubler Dodge closed in late 2007. I wish I would have purchased all my cars from Tom O'Brien Jeep, Dodge, and Chrysler in Greenwood, Indiana. Recently, I traded my 2007 Dodge Caliber RT for a new 2012 Jeep Liberty. The kindest salesman by the name of Dave Herr waited on me. He was knowledgeable about the various vehicle models, their options, engine specs, as well as various other information regarding transmission and engine mechanics of those vehicles. He was not pushy or anyway attempted a slick-handed deal. The finance department was fabulous as well. I had the pleasure of actually working with Tom O'Brien's grandson who is the GM at that facility. Talk about a family hands-on business ... WOW! In addition, my salesman wrote me a thank you note for my purchase and then called up inquiring to how I was satisfied with my new purchase. Also, I received a follow-up from Brian Miller the GM, as well as an email of communication from Jeep.com. I highly recommend you consider purchasing from this wonderful and professional dealership. Thanks to my salesman David Herr I am trying a wonderful new 2012 Jeep Liberty that is Winter Chill Pearl Blue loaded with options. A beautiful and comfortable new vehicle!

Krousedog

9 de nov. de 2012

Salesman Jeff Casner was great to work with and the financing department did a great job getting my rate and payment where I wanted it.

Blessed & Highly Favored

8 de nov. de 2012

I went to Tom O'Brien in Greenwood to look for a used car as I bought my last car there in 2002. I saw this beautiful red Chrysler 300 and was so excited. David Herr came out to assist me & I told him that I like the 300 but was looking for something for less $. Dave showed me around, etc. but didn't push me into buying something I didn't want. Then I went to another dealership & test drove another car & the sales person wasn't as nice as Dave & the car was just a lil bit less than the 300 but w/more miles. I then went right back to Tom O'Brien and test drove the 300 & I knew it was mine. Dave Herr is a freindly, easy going salesman & I was glad to have him sell me my Dream Car.

Love DODGE

4 de nov. de 2012

I would just like to say that Jeff Casner is the best sales person I have ever dealt with in shopping for a car. On our test drive I asked him to sell me this car, in return he let me know everything that I wanted to know about my 2013 Dodge Avenger and more. His personality was truly uplifting, I felt like it wasnt about him selling me a car. it was all about me finding the right car. I'm so glad that he was my salesman that day! You ROCK Jeff!!!!!

jeffrey

29 de oct. de 2012

Dealership very helpful in getting me the vehicle I wanted the way I wanted it. Mr. Herr was superb in his email and phone follow up with me and in answering my questions. Very pleased with my Jeep Grand Cherokee SRT8.

Durango

27 de oct. de 2012

This was the best new car purchase that we have ever had. Jessie Mattick was a great salesman with a very positive attitude and super helpful. We bought a brand new Dodge Durango and Jessie was very knowledgeable about this car!

ktpuck

26 de oct. de 2012

Chris Lett and entire dealership was wonderful and a pleasure to deal with. Have purchased many auto's in the past, new and used and will remember this one as being one of the best experience. Knowledgable and experience but not under any buying pressure. Was recommended to look at the Jeep Cherokee as consideration and purchased 2013 and very pleased. Entire team gets kuddos from me. Thank you! Will be back in 2 years to buy again!

Dandy

2 de oct. de 2012

Bob Yorn was our sales rep and he was extremely pleasant and easy to deal with. Low key and interested in pleasing us. With this type of personel ,it reflects well on the organization .

Challenger "the name says it all"

27 de sep. de 2012

Purchased a 2009 Dodge Challenger from Obrien and the experience was great. Kelly Joe McAbee, was my sales rep and was wonderful. She made the experience great and I would recommend her to everyone. Love my Challenger and will go back to see them when its time to upgrade to the SRT8!

Retired

27 de sep. de 2012

In the 42 years of marriage we have never purchased a used car. So, needless to say we were a little nervous. We did a lot of research online and visited several dealerships. Unfortunately we were disappointed in the experience and integrity of a few of the sales people we had to deal with. When we got to Tom O'Brien in Greenwood we knew we were in the right place. First, we called to see if the vehicle we were interested in was still on the lot. The lady we spoke to was very professional. She did the necessary research and told us it was still available for sell. We told her we would be there in about 30 minutes. She told us we should ask for Jesse Mattick. When we arrived a salesman greeted us. I asked if he was Jesse and he said no but he would get him. I told him it didn't matter but he said that is the way they do things at this dealership. I was impressed with that. When Jesse came out to help us he put us at ease immediately. He answered all our questions. When he didn't know the answer he called someone who did. This also impressed us. When all was said and done we knew we had made the right choice. Everyone at Tom O'brien was great. And just so you know not only have we never purchased a used car, we have never purchased a Dodge product. I think you have a new customer for the future. Thanks again for the great experience.

Fiat Lover

26 de sep. de 2012

Angie Sullivan was very professional and quick to return calls.

4 crazy monkeys

24 de sep. de 2012

After looking for months for this car, I found it at Tom O'Brien. Jessie Mattick was the sales person who took my call, he answered every question I had~ which again, after looking for specifics for months, I had a lot! Jessie made this such an easy and painless process in every way! He was very professional, great with my kids and made sure we were in and out dealing with paperwork. I highly recommend Tom O'Brien to anyone, and hope if you do check it out, please ask for Jessie Mattick! I am very pleased with my purchase!

mvriley

21 de sep. de 2012

Best car buying experience ever. Test drove the car with Kelly McAbee on Thursday and bought the car on Saturday. Kelly was sick with a migraine but made sure that another sales person took care of me until she was able to make it in and then spent time going over the set up of my car!

Very upset customer

18 de sep. de 2012

I purchased my car last Thursday after leaving I drove to work on the interstate. After 60mph my steering wheel shakes so bad it is practically impossible to drive. Icalled the next morning to tom o Brian they told me someone would call back.. never received call so I called about 2 hours later they told me the used car staff was out until Monday and they would call me first thing. It is now Tuesday afternoon and still no call and I drive the interstate to work 5 times a week. Funny thing is I have a warranty and they still could care less to even give me a call. Because of hoe badly it shakes I have had to borrow someone ELSE'S car to get to and from work. I have also emailed the person who sold me the car and the manager and still have received not even an apology.

Teresa

31 de ago. de 2012

I was very happy with my experience with Tom O'Brien and with my salesman Jeff Casner. Jeff was very helpful in finding me what I was looking for and also going through the features of the car with me.

Journey Girl

15 de ago. de 2012

Sales rep Logan Harter very helpful. When I took delivery of new Dodge Journey, he spent a lot of time going over the features.

Car Enthusiast

14 de ago. de 2012

We purchased a FIAT 500 C Lounge recently. Our salesperson, Jeff Webb, was good to work with and very knowledgeable about the car. Our overall experience exceeded our expectations as has the car.

sweetpea

2 de ago. de 2012

I just wanted to take a moment and say "kudos" to Jessie Mattick for the way he treated me. I was in the market for used car with low mileage, and the first thing Jessie did was sit down with me and made a list of what I wanted in a vehicle. Not only did Jessie take the time to listen, but he also made it a point of working with me on what my budget would be, and he didn't try to force other vehicles on me which were out of my price range. I had been to a competing dealership the night before, and was treated as a second class citizen because I refused to be in a vehicle which was out of my range. At Tom O'Brien, I was treated with dignity and respect, and that is because of Jessie. I signed the papers on my car, and he even called me the next day to see if the car was a good fit. I would not hesitate for one moment to send anyone to Tom O'Brien to see Jessie Mattick. You truly have a gem in this young man, and I wish him nothing but continues success as he grows in his position!

Picky Car Shopper

23 de jul. de 2012

In 2010, we purchased a Dodge Ram truck. Our experience was so good, we returned in July of 2012. Not only did we purchase a 2012 Jeep Grand Cherokee but we helped our daughter purchase a 2012 Chrysler 200. Matt Patterson, our sales associate, took time with us - never pushing us into a sale and never rushing us. His knowledge of the Dodge, Chrysler and Jeep automobile lines was incredible. His sales abilities, his knowledge and his outstanding personality made this car experience wonderful!

Jeepster

18 de jul. de 2012

Mike Abner our salesman was great.Vehicle as condition Mike told us by phone.We came from Dayton,Ohio Great Dealership!

Amanda

7 de jul. de 2012

I just wanted to take a moment and rave about my car buying experience at Tom O'Brien in Greenwood, IN. I was shopping for a more fuel efficient vehicle and was really interested in the Fiat 500c. Jessie Mattick was the sales person (or steel slinger as I like to refer to him as) that helped me. He made me feel very comfortable in his knowledge of the vehicle. I am glad to say I am super pumped about my purchase of the new Fiat 500c!! It is so much fun to drive and great on gas. Thanks Jessie for all of your help! Keep up the good work!

Happy Impala Owner

4 de jul. de 2012

I went into Tom O'brien after having Ray Skillman tell me that I was not approved (even though I secured my own financing) dreading the experience because Skillman left such a foul taste in my mouth. I worked with Bob Yorn, he is a no nonsense sales person. He took the time to explain all of the financing requirements, took his time and showed me car after car until I found something that I was happy with. 45 minutes later, I drove off of their lot sale complete. My experience at Tom O'Brien was amazing. This dealership has earned by current business as well as my future business.

lovesjeeps

6 de jun. de 2012

Sales Rep Kelly McAbee This is the first used car we have bought in a long time. Kelly did a great job showing us the vehicle and making the transaction a pleasant one.

Sunny H

30 de may. de 2012

I put off replacing my 1996 autombobile far longer than financial pragmatism dictated because of the dread of entering the "shark-infested waters" that negatively stereotype car dealers. Sadly, one of the three dealers I approached when I began my search for a mid-to-late 2000's model Liberty met and exceeded every one of these. Tom O'Brien Chrysler-Dodge-Jeep, conversely, pleasantly surprised me by being completely opposite to every one. The agent, Heather Pitcher, did not try to sell me more vehicle than I wanted and sought to find something within the price range I had in mind. The dealership came down on the list price before I even saw the vehicle after I listed my fiscal restraints and needs and did service work that my mechanic said would have to be done on any Liberty in the year and mileage range I was seeking either before or after purchase and did not add that onto the cost. Because my bike rack was incompatible with a rear-mount spare and the Liberty lacked a tow package, the dealership found a local company and had a tow receiver and bike rack added on and added it to the cost of the vehicle so I would not be inconvenienced by another trip and additional wait time to Greenwood. Less than a hundred miles after purchasing the vehicle, the check engine light came on. When I returned the vehicle to the service department I was told an emissions sensor had gone bad; knowing that the second tends to fail within a few months, the dealer replaced both so that I would not have to return later (possible after the three-month, 3000 mile warranty had expired). From start to finish, I felt like it was all about what Tom O'Brien CJD could do FOR ME, not the other way around. I would buy from them again and will not hesitate nearly as long to replace a decrepit vehicle.

pick-up man

13 de may. de 2012

Kelly McAbee of Tom O'brien Dodge was very likable, professional and extremely hardworking. I would highly reccomend Kelly and the other good folks at Tom O'brien to anyone looking to purchase a vehicl. Thanks again Kelly!!

this is rediculos

12 de may. de 2012

We were pleasantly surprised by the great experience we had in our vehicle purcase at Tom O'Brien. Our salesman Matt Petterson did a good job. Tim Rand the sales manager was fantastic in the process. We went to other dealers and they acted like they were doing us a favor. The men at T.O. know what customer service is all about. Thanks to ALL. Bob & Wendy Milliron

Intimidated with buying cars

20 de abr. de 2012

I was in the market for a new car, and chose to look at a Chrysler 200, a Chevy Cruse, and a Ford Focus. I told all 3 dealers what I was doing, and that I would choose a car based on similiar features and price. All 3 cars were nice to drive, but only John Niehans at Tom O'Brien gave me an all inclusive price (exactly what it would cost with tax etc.), nor did he inquire what the other dealers were offering (I didn't want to haggle over price, just a one shot offer from each dealer). I ended up with a car I wanted, at what I considered a fair price, with no high pressure; I love the car!

David

19 de abr. de 2012

Personable, attentive and negotiable. Offered to transfer delivery from another dealer to obtain the color of van we wanted - service!

CHRYSLER 200

19 de abr. de 2012

deny york was great ,he helped me through the entire process,and was very knowledgeable and easy to work with ,very sincere and understood what i was looking for and i will be reconmending him to all my friends and family,people like deny care about the customer as a person and not a dollar sign.its great to know their are still people out their that are true to their values ,thanks again BARRY B

Bill S

18 de abr. de 2012

We are repeat customers at Tom O'Brien CJD. Heather Pitcher was very helpful and a very nice person. She helped us trade in our 2007 Chrysler 300 for a New 2012 Chrysler 300. She took us for a teat drive and explained all of the features to us. This is a dealership that we feel comfortable with and have for years now.

Like New Car Smell

27 de mar. de 2012

I saw this SUV on the Tom O'Brien website and needed to trade my VW convertible for something big enough to haul my 85 lb. Goldendoodle. I love this Jeep. It has everything!!! Jeff Casner was very good and went over all the options and even set up the UConnect on my Iphone. Great experience at Tom O'Brien Greenwood.

I have none

28 de feb. de 2012

what do you want me to say? That everything was allright.

Cool Grandma

21 de feb. de 2012

A quick test drive convinced me to purchase the new Fiat - Jeff Webb was so understanding and helpful, going way beyond my expectations to make the car buying experience a smooth and easy transaction. I would recommend Jeff to anyone and, boy, do I love my Fiat!

Working car owner

20 de feb. de 2012

My husband & I have dealt with Tom O'Brien for years. There is no other dealership in our book. Saleman,Mike Abner, has never failed to find just the right vehicle for us at the right price. We're currently driving our seventh and eighth Chrysler/Dodge vehicles. The service dept. keeps them in tiptop condition. They do treat us like family.

tommy

18 de feb. de 2012

I had a wonderful experience buying from Tom O'biein. I love my new Jeep! I would recommend this dealer to a friend. I also would purchase from this dealer again.

corvette

1 de feb. de 2012

The sales team did a great job to make this deal happen.I knew what I wanted to spend based on all the internet tools available.They matched it without all the BS.

Wrangler-Fan

27 de ene. de 2012

It was nice to finally find a dealership with sales staff that weren't pushy and allowed me to take my time looking at a vehicle. Denny and the other staff were very helpful and friendly. I will be back when it is time to purchase the next vehicle!

Jeep Laredo

9 de ene. de 2012

They did a great job of making the process easy and enjoyable!

Danimal

8 de ene. de 2012

I recently purchased a new Fiat 500 sport from Jeffery Webb at the Greenwood Fiat dealership. He and the rest of the staff were extremely helpful in helping me find a car that met my wants and needs. I would definitely purchase from them again, although I don't expect I'll need to for many years.

claib

1 de ene. de 2012

Mr. York was knowlegable and great to work with as usual.He has always been a great help to me and my family.He often times goes above and beyond.

Crusher

10 de dic. de 2011

Deny did a great job, we couldn't have asked for more.

old Jeep fan

4 de dic. de 2011

I have had in the back of my mind the idea of buying a Wrangler for approx 4 decades--many years before the Wrangler was called 'Wrangler.' I finally bought one a few weeks ago. Bob Yorn was my salesperson and Bob was a pleasure to work with---professional, polite, made it a nice experience. I would recommend Bob to friends and family for a new or previously owned vehicle purchase.

Rickster

29 de nov. de 2011

Everyone at Tom O'Brien that helped us with are purchase of are new Jeep was exceptional.I looked online and found the jeep.This was are second vehicle we purchased from O'Brien.Vehicle trade in allowance was very good along with having a great selection of new inventory.Thanks

rbueckers

13 de oct. de 2011

We have 2 Dodge vehicles and 1 Jeep in our household. This dealership has been very hospitable from day one. The hospitality continued into the service department. We have been very happy with all of our interactions with this dealership and all the staff.

WranglerMom

10 de sep. de 2011

Did not bird dog us on the lot, did not badger with calls. Kelly Miller, albeit young, was great to deal with. I hope she's still there when we're ready to buy our next car.

billbo

1 de sep. de 2011

once the model of convertible car desired, aearch began and ultimately sucessful result