HappyBuyer

21 de jul. de 2014

I worked with Rick Bills and he made my first buying experience enjoyable. I bought a 2006 Jeep Wrangler this past week and it runs great! He is extremely friendly and cares about putting good people, in good vehicles. Highly recommended!! Thank You, Mason M.

johnfwy

11 de jul. de 2014

Bought a used 300C from Rick Bills a few weeks ago and it was a truly pleasant experience. I called ahead and worked with Rick over the phone before driving down from Ft. Wayne. I felt he made it worth my time to make the drive and I was right. Rick is a true professional and a no nonsense guy - I'd work with him any time. We're truly happy with our 300 and Rick had everything to do with that - Thanks Rick!

JP

11 de jul. de 2014

Worked with Rick Bills when buying a 300C a few weeks ago. I'm not fond of used car dealers overall, but would welcome the opportunity to work with Rick again. Rick is a true no-BS professional and did not waste my time during the process. I'd recommend this dealership - and Rick Bills in particular- to anyone looking for a new or used car. Thanks Rick!

Winnie

18 de abr. de 2014

Rick made the purchase of my 2012 Nissan a comparatively stress-free experience. Everyone was wonderful and I will be back in the future!

Dennis Craig

28 de mar. de 2014

I am currently negotiating to buy a used such from Twin City Dodge. So far the experience has been great helpful and friendly staff. I hope we can get the deal done. Will update after this weekend.

jamesmiko

16 de mar. de 2014

I Just purchased a used 2012 Ram from Twin City Dodge.I've been to many dealerships in my lifetime, this was by far the best experience I have ever had purchasing a vehicle.The entire staff was friendly and relaxed, no pressure to buy,worked with me on the price and got me a great interest rate.My salesman was Rick Bills and he was top notch, answered all my questions and made the entire process enjoyable.I will definitely be back to purchase another vehicle.

hawk830

30 de dic. de 2013

Totally Awesome Experience! Rick went above and beyond to get us approved and the vehicle we wanted! A+ all the way!We will be return customers!

Boilermaker

29 de oct. de 2013

The service staff was great with getting my car in and fixed! They have a convenient night drop box and a wifi bar to stay connected while waiting on your car. I will definitely be coming back for all of my future car needs!

Janet D

25 de oct. de 2013

Took my Chrysler minivan in for oil change. As always each person I dealt with was friendly and helpful. The work was done in a very timely manner. The customer waiting lounge was clean and comfortable. Top notch dealer!

Hemi dodge

23 de oct. de 2013

Always a 1st class experience at Twin City. I have purchased several cars and trucks here and I have always been happy. Service department gets work done in a timely manner.

bbgun85

10 de oct. de 2012

Bought a van here a month ago. The van ended up needing $1000 worth of work the day after I bought it. One of the tire rods was even about to go out! I'm an idiot for relying on their mechanic to tell the truth instead of getting it checked out myself. I contacted the guy who sold it to me and his only response was, "I didn't know about those issues". No attempt to rectify the situation or even apologize. Bought the van out of state and ended up driving away illegally as well. You live and you learn I suppose. I've learned to never deal with these people again. Don't believe what these guys tell you. They are a dishonest and rude car dealership hiding behind a fancy building.

Talbot_way

24 de jul. de 2012

This isn't my first unhappy dealing with Twin City Dodge but is my most current.My wifes car is brought to the dealership for it's 100,000 mile warranty check up on July 5th, just prior to going in the check engine light came on so it was like two birds with one stone. The transmission was found to have had a bad bearing and would have to be replaced and the engine light was a faulty throttle body. We told them to repair the throttle body and we were told a week on the transmission. After a week and a half, I contacted Dodge customer service who issued a rental vehicle while the transmission job was taking longer then expected, (So far I am happy. I was contacted on Friday the 20th of July and informed that my wifes vehicle was ready. She went and dropped off the rental, picked up her car and as she is leaving the parking lot the engine light comes back on. My wife turned around and brought the vehicle back in service and explained that the engine light just came back on. My wife was told, it was almost quitting time and that she would have to bring it back on Mon. That night I was outraged that they sent her out without taking the time to determine if the car was safe to drive! So Monday comes and the dealership now says that they are booked till Tuesday THE NEXT WEEK! When I got home, seeing her car in the driveway I asked if it was fixed and she said no, that the dealership wouldnt look at the car till a week from tomorrow. I promptly called Dodge customer service. I was told that they couldnt make the dealership look at my wifes car any sooner. I was told that I had a couple choices, 1) drive the car till Tuesday,(hope it doesn't break) 2) drop the car off at the dealership till Tuesday. I said I would love to drop the car off and wait as long as they gave me the rental vehicle back,(which we should have never turned in) I was told that they couldnt authorize the rental vehicle until it was determine if the repair was a necessary repair or not. I was told if the vehicle broke while my wife drives it, it may be our responsibility, IF we get a rental and it's not an important repair it may be our responsibility, and I asked if they could JUST get the dealership to let me take the car in to get it diagnosed to see if it is safe or not to drive and I was continually told that could not happen until a week from tomorrow. I just wanted someone to say if the engine light was serious or not! I imagine a engine light could range from minor to real serious problems, HOW AM I EXPECTED TO MAKE THAT DECISION? I kept asking,, Where is the service? Am I asking for to much? I kept reminding them that this car should have been fixed when it left the dealership! She should still be in her first rental car untill it was fixed! This isn't a case where time had goe by between repairs, it came on leaving the parkinglot. I am sure that this vehicle would be looked quickly if it was on their dime! Natasha at customer service, Shame on you. You wouldn't come off your scripted replys and talk with me as a human being! I feel very much like a second class citizen and not like that of a person who purchased my First Dodge from Twin City Dodge. I will guarantee that I will not ever put my self,(or my friends if I can help it) in a position to feel this way with Twin City Dodge againIF ANY ONE IS CONSIDERING A DODGE FROM TWIN CITY, PLEASE CALL ME, TEXT ME OR EMAIL ME TO GET MORE STORIES OF THE KIND OF CUSTOMER SERVICE TWIN CITY PROVIDEStalbot_wayatmsn.com 765-652-5019

ARCED

22 de nov. de 2011

I found the used Caravan that I wanted and contacted the dealership to schedule a test drive. Since I live 82 iles away, they held it for me and provided n excellent shopping experience. The price was great and the completion of the cash sale went smooth. I would buy from this dealership again. REVIEW100

CarolAC173

21 de nov. de 2010

I took my car in for warranty work as did the other person who reviewed this dealership. The 'service manager' was rude, made me wait in the service bay while he finished typing for at least five minutes, asked me 'who told you to talk to me'....then told me yes, my car is under warranty but I needed to take it 'to a dealership who has a body shop...I don't have one.' I went in the following week to register a complaint with HIS supervisor and was told I'd get a call back that day. Three days later I wrote a letter via email to Twin City and filed a complaint with Chrysler Corporate, as this is the third time I've had warranty work to be done and have had problems getting it done. The next day I got a call from the "head" service manager who sent me to a local body shop (they were wonderful!!)...promising to turn the estimate in to Chrysler. I later received a call from the same man telling me the estimate had been approved. I had to wait a week for the part to come in and dropped my car in on a Monday with an estimate the car would be done on Thursday. On Wednesday night I got a call from the body shop saying that Twin City had 'modified' the estimate and if I wanted the car completed as estimated, "I" would have to pay $450.00. Twin City Dodge/Chrysler had not informed me of any 'modifications' to the estimate. I contacted Chrysler Corporate that night and was told they would call Twin City the next morning (Thursday) and authorize the entire repair. At 4:00 PM Thursday evening no one from Corporate had contacted Twin City, and no one from Twin City had contacted the body shop. My car was still in pieces. Friday goes by and I get very angry, calling Twin City in the morning and asking to speak to the owner. At approx. 4:30PM the owner returned my call (after playing phone tag...not his fault) and I told him the story. He was very nice, told me to keep the rental car and that he would get my car finished as promised. Shortly afterwards, at approximately 5PM I received a call from Chrysler Corporate who said that they had spoken to the dealership (the service manager again) who said they would pay $177 of the $450 but I would have to pay the rest. I informed them I had now spoken with the owner who said they would pay for it all as it is warranty work! She called me back again in 10 minutes to tell me I'd have to now pay "only $100 deductible" for out of warranty work. At this point I was beyond angry and informed her I would pay for nothing as the car is in warranty!! She called me back within 5 minutes and said they would pay the entire thing. Fast forward.....the next Tuesday I got my car back. The 'service manager' had one of his employees call me to tell me they had picked up my car and it was on the lot. I've gotten no follow up from the dealership and I've not heard from corporate at all. I have been a Chrysler owner for 11 years. I am selling my Chrysler Convertible. If I can't get my car serviced without a hassle, I don't need the car. Avoid this dealer...you will have little recourse unless you spend a huge amount of time and effort to get them .....the dealer and corporate....to honor their service obligations. It is no wonder Chrysler is in trouble.