James Butler

12 de ene. de 2016

Fixed al problems as described. Very timely and kept me informed And notify when finished.

Steven Powell

8 de ene. de 2016

Great sales team, great dealership. Gave me a great experience while buying my new truck and took very good care of me with the sales process and finance. Couldnt be happier!

Chris

7 de ene. de 2016

From the start to the finish Tommy was amazing!! We went over the F-150 I wanted and he found the exact one for me!! I would highly recommend using Tommy to find the correct vehicle for you!! He treated it like he was the one buying the car. He really knows how to take care of his customers.

Gloria Dorsey

6 de ene. de 2016

Everyone is always pleasant and courteous. You never have to wait long and they let you know when you need additional services.

Fordguy

30 de dic. de 2015

Scheduled an 8 a.m. service for oil change and tire rotation.....takes me less than an hour without a lift. We dropped it off the night before to make sure it was on time. Called at noon and they hadn't even moved it yet...department was rude and didn't have any reason why. Called again 430 p.m.....was told it wasn't done...no papers. I told them to get up and find my vehicle. It will be ready in 20 minutes they said....so...it will be ready at ....they were supposed to both our vehicles today.....and now they barely will have one done. This isn't the first time. We are looking for another Ford service department....if they had cLled with a we are behind and such....maybe....but nothing. I'm done....repeatedly bad service and customer service.

Lynda Spencer

24 de dic. de 2015

I visited the ford dealership in upper Marlboro on Monday December 21, 2015. My experience was top notch. Brennan was at the door and greeted me with a friendly smile. He assisted me with looking at F-150 Lariats. The buying process was very easy and efficient. I purchased a 2016 F-150 for my husband. My husband is still smiling and loving his new truck!!!

Jon Annapolis

17 de dic. de 2015

Billy was wonderful and extremely helpful! I dreaded having to buy a car due to previous experiences. But after buying from Upper Marlboro Ford and working with the team there, my views have changed completely. They made the whole experience easy and enjoyable. Great work!

Robert Deese

11 de dic. de 2015

I had a serious engine issue with my 2014 Focus ST3. Another dealership refused to even troubleshoot my car and recommended I try another dealership. I was directed to Upper Marlboro Ford by a friend. This dealership is actually 100 miles from my home but it was really worth the drive!!Aaron in their service department treated me like family and made fixing my car on my schedule his main goal. He was very professional and explained every step of the repair process and what was being done to my car. Aaron loves cars and understands car nuts like myself! My service experience was perfect and has redeemed my faith in the Ford brand that was almost destroyed by my local dealership!I would rather drive 100 miles to have Aaron service my car than drive the 10 minutes to my local ford service department!

Sylvester Mcarthur

9 de dic. de 2015

Excellent service: timely, professional, and reasonable

Louis Varnado

8 de dic. de 2015

Service was good. I use the service department for most maintenance and repairs for 2009 Fusion and 2000 Ford F-350. Fusion purchased from Ron Bortnick Ford.

Earl Simmons

4 de dic. de 2015

Took the car in for "The Works" maintainance. The car was ready around the same time the dealer said it would take to complete. For what I had done, the price was right. The service rep was good and the checkout process was smooth and fast.

Bea Hardy

1 de dic. de 2015

I have a 2007 Ford Expedition. The service was great... the staff was even greater! Jeff and Rhonda were truly wonderful to me and I appreciated them both, very much!

Frederick Mclellan

1 de dic. de 2015

Upper Marlboro offered two years oil change free plus washing vehicel! Look shine!

Mark Bullock

28 de nov. de 2015

Fast and friendly. Wish they would have brought the check engine light issue up to me instead they noted it on my ticket but never verbally mentioned it. Over all I was pleased. When purchased had engine light issues fixed twice and then it came back on 600 miles later.... it still stays on.

Bruce Boke

22 de nov. de 2015

The service was fine. However, the technician servicing the car or the washing people must have been tall. They changed the seat. I can't get it adjusted back to where it was yet! Seems lower like I am sitting on the floor now.

Jeffrey Murphy

22 de nov. de 2015

The staff was helpful and took good care of me. Place was clean and had a nice area in the back to wait.

Thomas Winston

16 de nov. de 2015

Had an oil change completed here and they did an awesome job and made some helpful recommendations.

Stephen M.

10 de nov. de 2015

Brian Tabb the GM was professional, courteous and attentive. He provided me timely updates on my 2016 Shelby GT350's arrival and personally ensured it was cleaned and inspected prior to its delivery to me. Likewise, the Upper Marlboro Ford staff made the car buying experience stress-free and a breeze. All my future cars will be purchased from this dealership! Well done!Stephen M.

Helen Murphy

7 de nov. de 2015

Staff was helpful - made a ride available so that I could get to work and returned a clean car!

Dawn Patterson

7 de nov. de 2015

I was quite disappointed that I was not able to get a loaner car with my 30,000 mile maintenance check. I was told there was a 12 day wait which seemed excessive. In addition, when I picked up my vehicle there was a loaner car sitting in the lot.

ddere

6 de nov. de 2015

I made an appointment for my vehicle to get serviced. I dropped it off and was first in line. I was told the shuttle driver was "here" and normally they don't start until 8 (it was 0745) but they'd see about him starting early. At 815 I ask about the shuttle....turns out the driver was the one outside smoking. He stated no one had told him I was waiting. At 1:17PM I call and they have NOT EVEN pulled my truck in to service. I needed a service (only have 12K miles, but had been 6 months since last service) and I needed them to check out why my brakes were vibrating. I have a Dr's apt at 2...no way I'm getting this back today. HORRIBLE response time and HORRIBLE service. I'll drive it to Virginia next time. This is the second time I've experienced bad service here. Burn me once, shame on you. Burn me twice...shame on me.

Donald Dustin

6 de nov. de 2015

I purchased a 2015 ford f 350 and the salesmen was the best salesman that I have ever dealt with. I have purchased a lot of vehicles during my time and Jason was the best I had ever experienced. The only complaint I had was just a few days after my purchase the dealership decided to do an no interest rate program.

Kirk Mullings

3 de nov. de 2015

saturday oil change. fast service. cashier/receptionist was very welcoming

Robert Jennette

30 de oct. de 2015

Kenny and Billy were great. After all the issues I had with buying vehicles at Upper Marlboro, I was really hesitant about buying another one there. Because of the help Kenny and Billy gave me, I ended up buying 2 vehicles in 2 days

Eric Walker

24 de oct. de 2015

The Service representative Mr. Garrison Troy demonstrated professionalism and exceptional knowledge during my visit.

Gerald Rouse

18 de oct. de 2015

Had my 2006 ford fusion serviced. Great service the staff was very professional

William Slezak

16 de oct. de 2015

Extremely helpful and courteous.. Great repair service dept.

Theodore Thompson

15 de oct. de 2015

Everyone was very helpful that took part in me getting the vehicle.

Barbara Farrar

14 de oct. de 2015

I paid to get my car towed to Upper Marlboro Ford after being told by Koons Ford in Annapolis that they couldnt even look at my car for 2 wks. Upper Marlboro had it done in 2 days.You're the best!

Janice Dearing

14 de oct. de 2015

I had an emergency. I received a call and had to go out of town that evening. I was going to Charlotte, North Carolina. The weather was very bad and a hurricane was headed our way. I needed a oil change and an analysis of my car to see if it was safe to put on the road.I can't say enough. Your skilled representative and mechanical person didn't hesitate to service my vehicle without an appointment. My experience from walking into the service department to the completion of my vehicle was the best. I must say I left feeling better knowing that you took all the measures in making my out of state journey a safe one.I had to stay in North Carolina for over two weeks and just getting back. It is my pleasure to answer and address this survey. I thank you all for your professional and prompt service.

Alton Sadler

13 de oct. de 2015

Excellent customer focus and very helpful. Staff was very professional

Brittany Royal

12 de oct. de 2015

The best darn car dealership ever!! My sales guy Rick was awesome along with the rest of the team at upper Marlboro ford!!!! I'm recommending everyone I know who's looking for a new ford

Veronica Dean

8 de oct. de 2015

I've always been pleased with the professionalism your staff has shown to me each time I've taken my vehicle in for service. Even the courtesy ride to my job. Always good and friendly people. Customer Service is so important and each staff member has demonstrated the true meaning of excellent customer service. Keep up the good work. Thank you!!!!

Ralph Clarke

4 de oct. de 2015

THE SERVICE HAS ALWAYS BEEN TOP NOTCH! THAT'S WHY I KEEP RETURNING EXCELLENT SERVICE.

Marie Leahy

1 de oct. de 2015

My 2006 Ford Fusion has always been serviced at this Ford dealer. I feel confident they do a good job because I haven't had anything serious go wrong with my car. When my car was still under warranty, there were serious problems with the air conditioner but it was completely taken care of without costing me anything. I feel confident in the work done on my car. It was too cold for me in the waiting area but it doesn't take much to make me cold.

Earnestine Barkers

29 de sep. de 2015

Great service!,Aaron was very professional and was able to address all my questions.

Teresa Suski

21 de sep. de 2015

Everyone was very pleasant and helpful. We are new to the area and they even answered questions I had about getting our vehicles licensed here in Maryland. Thanks for the help. We will definitely bring our vehicles back.

Jason Zabrocki

19 de sep. de 2015

I like how 98 took time to deal with my eldest daughter on her 2016 fusion purchase. So I came back and purchased a 2015 focus for my younger daughter

Anthony L.

11 de sep. de 2015

Everything went well. Our 2005 Ford Explorer was fixed correctly and in a timely manner.

Frederick Bumgarner

8 de sep. de 2015

It was routine maintenance visit. I was in and out in an hour. Staff was friendly and efficient.

David Nimmer

6 de sep. de 2015

This car is a Ford Fusion Plug-in Hybrid. I am 76 and have bought nothing but new Ford products, and many of them, all my adult life. I currently own 3, an Escape, an F-150 and this car. I especially want to mention your Service Advisor Mr. Aaron Rowand. He was very pleasant, helpful and efficient. I do have one concern. My Fusion has a light showing what quarter of charging it is in at a given point in time when plugged in. This light no longer registers properly. Mr. Rowand said a part had to be ordered. Your service was performed August 14, 2015. It is 3 weeks later and I have heard nothing from Upper Marlboro Ford. This seems like quite a long period of time.

Thomas George

4 de sep. de 2015

The oil change was done quickly ,all associates were professional and courteous, the car wash is a little extra, but a great way to keep me coming back.

Kenneth Jackson

4 de sep. de 2015

My experience was very positive. Came in for "the works" without an appt. Service writer was great. Svc was amazing and relatively quick. All of my questions were addressed.Thanks. Drove vehicle roughly 650 miles on trip couple of days later. I had no worries with this vehicle that has over 200K miles.

Douglass Pharr

4 de sep. de 2015

I'm happy with the service, which I have been getting.

Louriene Ruble

1 de sep. de 2015

One word (Trust) I feel that I can depend on Upper Marlboro Ford service department because Lee Garrison is honest with me. I can count on Lee to give me the best recomendation and not take advantage of me.Thank you Lee!

Suzanne Santiago

31 de ago. de 2015

The Koons ford of Annapolis (which is my closest location) repededly gave me incorrect information regarding my coverages which I KNEW was wrong. I gave up on them and came to the Upper Marlboro location. Everyone was super nice and helpful! I didn't want very long and I am extremely happy with the service I was provided- definitely going to make it my permanent location for car maintenance!:))

Phil Barrett

31 de ago. de 2015

Service was excellent and has been for the last couple of visits.

Kim Birdsong

31 de ago. de 2015

Customer service goes a long way in my opinion and your team was the absolute best!

Earnestine Barkers

30 de ago. de 2015

The service was excellent, and I'm sure will be a return visit. The cashier was a little slow, but overall experience was excellent.

Brittany H

29 de ago. de 2015

I purchased a 2011 fusion in 2013 and I must say I am still very pleased with the service I receive each time I visit. The staff is friendly and courteous. I like that they recommend future services without the threatening feel you may get at other shops. I definitely recommend Upper Marlboro Ford for your car purchasing/service needs.

Marc Abresch

27 de ago. de 2015

I had visited several Ford dealers in the area. I came back to Upper Marlboro Ford because there was no pressure and they worked with me through it all. All the dealers I visited could not find the F150 that I wanted so I ordered through Upper Marlboro Ford. They provided me with a link to track the build and ship process. It arrived earlier than quoted. The buying process was smooth and the people were great. THANK YOU!

Kenneth Turner

22 de ago. de 2015

We narrowed our search for a new vehicle down to a few in the same class as the Edge and decided to visit our local Ford dealer to take a look. The staff and saleswoman were very friendly, welcoming, and allowed my wife and me to take an initial look without "selling" us. For people like us that's actually the best sales tactic! We told Sherry Schoo, the saleswoman who greeted us why we there, and she promptly retrieved keys to several Edges to allow us to get our own perspective on which appealed to us most. We let her know which one we like, she asked if we wanted to test it, took my license, got a tag, and let us drive it on our own. We really enjoyed driving the vehicle without anyone with us hindering our experience. We really liked the car, finished our drive, and later applied for pre-approval through Ford Credit.The next day we called Sherry and let her know we were interested in buying from her, but wanted a different color Edge. Sherry worked diligently to find our exact match, had it delivered the same day, and later that evening we were proud owners of our new Ford Edge!Our experience with Sherry and the dealership was the best we've had, this is coming from a couple who have purchased 10 cars prior to this one. The low pressure, self-discovery, customer focused approach sealed the deal for us. So far we love our Edge!

Danielle Metcalfe

21 de ago. de 2015

Forest, my salesman, was great! I got a very fair trade in value for my car, and walked away with the car payment I wanted. The finance lady was pretty pushy with the warranty though. She was clearly ticked off that I didn't buy one. I get it because that's how they make commission, but not EVERYONE is going to fall for that lol.

Denraje Leftwich

21 de ago. de 2015

Everyone was very friendly and helpful. They knew how to help me and they did. I love coming their

Kim C.

4 de ago. de 2015

I purchased a 2015 Ford Fusion Hybrid. The service was remarkable. Wilson (salesman) was very professional, resourceful, and went far and beyond making sure every need was met. The staff worked together as a team and made sure to highlight all the importance of my Ford Fusion purchase. Furthermore, I was quite pleased with ALL the staff making sure I walked away a very pleased customer.

Travis Jones

30 de jul. de 2015

Ford EscapeService a Excellent - Tommy Rogers did an amazing job.Yes - the staff was very helpful and was able to work with the pricing we wanted to stay at.

Allan Kalkstein

23 de jul. de 2015

Dealt with Marc Bortnick, as well as Forrest, and both were knowledgeable, friendly, and trustworthy. For these reasons, I decided to buy our vehicle from your dealership.

Christiane Casey

8 de jul. de 2015

I was worried for nothing. They took very good care of me. They saw that I was nervous, and they carefully explained everything to me . The whole car buying process can be scary, but they calmed me down and made it happen. They got me the car that I wanted and they made sure I was comfortable. The finance person made me VERY, VERY HAPPY. I am very glad I took my car to Ford to trade-in. I was looking for a ford Edge, but when they showed me the Escape, I knew that was the one I really wanted. It has everything I wanted. I LOVE MY CAR. This is my first car in MY name. I am so excited!!! I named her Blue. (The car is Blue) LOL. I will tell every one I know about UPPER MARLBORO FORD!!!!!

Li Basagic

7 de jul. de 2015

Once again a great buying experience. We went to 4 ford dealerships and this one beat them all.... again. I do think they need to sink some money in their facility.

Amy

6 de jul. de 2015

I purchased a 2015 Ford Escape. All of the staff that I came in contact with were fabulous. Forrest was very courteous and informative. I felt that they helped me purchase the best SUV with the best options for me and my needs. I would highly recommend them to my friends and family.

Anthony Murch

4 de jul. de 2015

Purchasing our 2014 F150 was a good car buying experience relatively speaking. The salesman John Pulliam knew about the vehicles, very helpful in that regard. Doing the paperwork was just okay, though pushing the extended warranties could be handled a little diff, being gruff n kind of curt was not effective nor was trying to use fear tactics. Laying out factual information might work better. I'm still not sure why it takes so long sitting in a dealership once the deal is locked, we the customer seem to sit around waiting for long gaps of time not knowing what is going on. Maybe just being informed would be helpful to know why you're just sitting there. Otherwise, love the deal we made.

Thomas Neal

22 de jun. de 2015

I purchased a Ford Edge and it is a great SUV. Daniel, our salesman took the time to explain all the features and how they work. It wasn't a high pressure atmosphere that I experienced at other dealerships. All of the staff was helpful and guided me through the entire transaction.I highly recommend Upper Marlboro Ford to anyone shopping for a vehicle.

Latonya Pearson

20 de jun. de 2015

I purchased a 2015 Ford Focus Titanium hatchback. Everyone was great, Heather Charters found the car with all the features I wanted. Cornealous scheduled my test drive and gave me tour of the features in my car and even helped me sync my phone and test out making a phone call. At other dealerships I often felt pressured to upgrade services or forced to select on a vehicle that did not have the options that I wanted.I did not experience any of that at the Upper Marlboro Ford, the experience felt like good friends helping me buy the car of my dreams. I'm extremely happy with my car buying experience and my car. I love my Ford Focus, I have so much fun in it I look for excuses to drive it :) I will definitely recommend Upper Marlboro to my friends & family. I'm very happy to know when I get ready for another car I have a wonderful place to go to.Please express my gratitude for all that help make this possible!LaTonya Pearson-Happy Happy Happy Ford Car Owner :)

Ryan W

19 de jun. de 2015

Upper Marboro Ford helped every step of the way for my custom order F150. My sales process was quick and at a price that couldn't be matched!

James

16 de jun. de 2015

Marc, Kathy and Forest were all very helpful. We went through many options before accepting the Taurus. Thank you all for understanding our needs and for all of your patience.

Adrianna Suplee

18 de may. de 2015

2015 Mustang the staff exceeded my expectations in every way!

Jason

16 de may. de 2015

Outstanding owner, manager, and Eric is the best salesperson I have dealt with buying a car.

Andrew Sancomb

15 de may. de 2015

I purchased my last truck from Upper Marlboro Ford. It was from the internet dept. When I began looking I contacted the internet dept again. We identified a truck I liked and they invited me in to review my trade. In all it was very fast and handled very well.

Riley Wallman

11 de may. de 2015

I had a great experience at Upper Malboro Ford!! Great people, great deals!

Debra Bubner

27 de abr. de 2015

FORD F150. GREAT SERVICE. EVERYONE WAS HELPFUL. JOHN OUR SALESMANSTAYED WITH US UNTIL WE FOUND THE TRUCK WE WANTED. WORKED OUT ALL OF THE DETAILS. THE WHOLE PROCEDURE WENT VERY SMOOTH. THE TRUCK WAS FULLY DETAILED AND FILLED WITH A FULL TANK OF GAS. GREAT CUSTOMER SERVICE. THIS IS THE 5TH VEHICLE WE HAVE PURCHASED FROM THIS DEALERSHIP.

Bernadette Butler

24 de abr. de 2015

Truly an Awsome experience!! They made the process easy and worth the deal.. The car sales rep Danny was helpful, knowledgeable and very positive, The owner stop to say he appreciated us being their and hope all was going well The financial advisor to obtain a loan was an absolute positive manner she dealt with the sale and Very knowledgable in supplying us a loans for the car...Love the Honda Accord and will be in soon for my car washes and oil changes which is most appreciated!!Thank you !thankyou to everyone who assisted in U.S. Purchasing a car .

Sylvester Mcarthur

23 de abr. de 2015

I purchased the 2015 Ford Fusion last Saturday. I was referred by my daughter, who purchased the 2014 Ford fusion last year. she was totally satisfied with the car buying experience at Upper Marlboro ford. This was the most professional car buying experience ever. Heather was cordial and informative. she introduce me to Corneilius Woodson, who explained the car buying process and kept me abreast of each step. Mr. Ron Bortnick made me feel at ease. I forget the lady name that sold me the floor mats and the advantage package. She was was informative and explained each package with ease. Kathy, the finance lady was absolutely wonderful. She is a total professional in making sure I (a cusotmer) received the best deals. I will definitely purchase my next vehicle at Upper marlboro Ford and refer my family and friends. Thanks, you are the BEST!!!!

Mary Sawyer

14 de abr. de 2015

Great buying experience of 2015 Ford Escape. Sales Consultant John Pulliam a credit to his profession.

Melissa Mccauley

8 de abr. de 2015

I wanted an Ford Flex SEL 2014 and told them what I could afford a month and Mike and Naamon bent over backwards to make sure I left with the vehicle I wanted! I have already told others about going there and how great they were!

Jack Wilson Jr

7 de abr. de 2015

We had a great salesman and the owner (Ron) was very friendly

Natasia Sellman

7 de abr. de 2015

Great service, good people. Great help. Bdhvxhdbhzbjj z byd jz USM uzbznbzuzn. I would send my friends n FAM there to get a car.

Jane Biesiadecki

7 de abr. de 2015

We purchased a Ford F-150 and I would like to say the experience was great. John Pullian was very helpful and ensured the whole buying experience went smoothly. We have purchased three F-150s, an Escape, and a Fiesta there and we will continue to shop Upper Marlboro Ford whenever we need a new vehicle.

Marcus Wilkins

2 de abr. de 2015

I have never experienced better service at any retail establishment.

Decatur Thompson

31 de mar. de 2015

I purchase a pre owned 2003 cadillac deville from this dealership, my sales person did a great job making me feel comfortable and getting the deal done. I really like this car although I'm experiencing some minor issues that i hope can be handled when i call the dealer. Other than that, job well done.

Annette Wallace

26 de mar. de 2015

The entire Ford sales team was up and above. They were all extremely helpful and closed the deal in a timely fashion. I would highly recommend them to anyone looking for a vehicle.

Peggy Harrison

25 de mar. de 2015

I was immediately greeted by an employee who referred me to John Pulliam. He answered all my questions and stayed with me throughout the purchase. Upon returning to the dealer to pick up tags, he was there to put them on. Owner Marc Bortnick also stopped by and chatted, introducing himself. If service continues to be this personable and professional, I will certainly purchase another vehicle there.

Michael Lewis

25 de mar. de 2015

Everyone was curtest and helpful. they took there time in setting up my deal and gave me a good that I could not refuse.

jeannie stokes

24 de mar. de 2015

Yall owe me my money for bringing in 3 customers!!! Nd danny is the best;-)

Patricia Maccrory

24 de mar. de 2015

I found myself with a disabled car and needing a replacement car. We were not planning on purchasing a new car at this time. Upper Marlboro Ford found a car for me within a few hours. Everyone was very kind, professional and understanding of the situation we found ourselves in. Thank you

Dave Antoine

21 de mar. de 2015

Purchased a 2014 Ford Taurus. The sales staff worked with me to get the best final price and arranged for financing that was beneficial to me. I was satisfied with the service.

John Ford

21 de mar. de 2015

Everything was great. Forrest Found me the perfect truck.

Albernard Bernard

18 de mar. de 2015

Ford F-150. The entire staff was delightful. THis is my second purcahse from Upper Marlboro Ford and a USAA recommended dealer. I will defintely keep this dealership on the top of my list.

Candy Speight

18 de mar. de 2015

I continue to have a simply AWESOME experience with Upper Marlboro Ford since even before I purchased by 2014 Edge...

Charles Perry Jr.

17 de mar. de 2015

I purchased a 2008 Suzuki XL-7.The best service I've ever had from a car dealership. I really had no intention of buying on Saturday. I've never bought the first car I looked at. Your staff was exceptional and extremely helpful.

Stacey Cain

16 de mar. de 2015

The sales person that I dealt with was wonderful, the store manager did a great job as well with making sure that I got the car I wanted. All and All I had a great experience at Upper Marlboro Ford.

William Kyler

16 de mar. de 2015

I brought the 2012 Fusion. I enjoyed every part of my time at Upper Marlboro Ford. Jason was my sales person, a professional. I even enjoyed the time taking care of all the paperwork. Everyone were professional, and very pleasant. I'll definitely recommend Upper Marlboro Ford to anyone who's in the market for a vehicle.

James Walker

16 de mar. de 2015

2nd purchase here. Great experience on all facets of the purchase

Stephanie B

10 de mar. de 2015

I recently purchased a new 2015 Ford Fusion. The customer service was impeccable from start to finish. All employees were eager,helpful, knowledgeable and extremely friendly. Upper Marlboro Ford was without question,the best car-buying experience that I have ever had. I intend on referring anyone that I know is looking to purchase a vehicle. Keep up the fantastic service! -A very happy customer

Steven Kramer

3 de mar. de 2015

Everything went very smoothly--very happy with process of buying my new truck

Stephen Price

24 de feb. de 2015

i enjoyed working with your salesperson i do not care to be pressured and she did not even try and listened to my concerns as i test drove several of the vehicles and i told them where i wanted my payment and thats where it stayed no one trying to upgrade what i wanted to pay

James Strain 3rd

21 de feb. de 2015

Everyone I delt with was amazing. I was felt like I wasn't just another sale but rather someone they wanted to help and make happy. I had a poor expierence with prince Frederick ford and ended up walking out. Upper Marlboro ford went above and beyond when it came to my purchase. I bought a brand new 2015 f150. I am 100% satisfied with my whole experience. Between Mr. Billy Bingham and Ms. Elizabeth Ivy I did not have one issue an any way shape or form.

Michelle Flanagan

20 de feb. de 2015

I just purchased a 2014 Ford Edge from Upper Marlboro Ford. The sales team went above and beyond to get me into the vehicle I really wanted. I couldn't have asked for better customer service!

Michael Becker

20 de feb. de 2015

The staff was very helpful and friendly. The whole process was much quicker and easier than i had expected.

Vincent Hewitt

18 de feb. de 2015

While I give the dealership excellence in service - we were very dissatisfied with Ford. This comes from the poor communication from Ford, poor data base information, and inaccurate information. Poorly communicated information means poor customer service. We only got accurate info when we reached out to the Ford customer service hot line and was assigned a claim number. This person had access to better, more up to date information, than the dealership. Why? You as the dealership should strive to figure this out!I cannot say enough about Mark Bortnick and the support he provided us during the seven month waiting period to obtain our van. I will be back to buy from you!

John Colea

17 de feb. de 2015

salesman was excellent no pressure and very helpful.management was excellent and very helpful also.I will certainly recommend upper Marlboro ford to all my family and friendsI will be a customer for life.

Jennifer Barker

16 de feb. de 2015

John was my salesman and he was very knowledgeable about the vehicles without being pushy.

Angela O'Neill

12 de feb. de 2015

Working with Marc Bortnick in trading in my Ford Edge for another Ford Edge was the easiest process that I could imagine. He was very professional throughout the entire process and was able to get me the best deal on the new(er) car. I would not go anywhere else to buy a car than Upper Marlboro Ford and will certainly recommend the dealership to everyone that I know. If you are looking for a trustworthy dealership, this is your place! Thank you!

Patricia Maccrory

11 de feb. de 2015

I found myself in need of a car very quickly. My previous car had broken down while out of town. I called on Monday morning and by Monday afternoon Upper Marlboro Ford had set me up in my new Ford Escape. Everyone was kind, respectful and understanding of my needs. Thank you especially to Grady for helping me. I appreciate everyone's patience.

Todd Mcgrail

11 de feb. de 2015

I was looking at a new f150 lariat, a new f150 xlt, and a used f150 xlt. Tramaine was excellent even though I made it clear that I would not buy anything that day. He did not attempt to steer my toward any particular truck or pressure me to buy that day. His attitude and personality was outstanding. The sales manager, appraiser, & finance person were also wonderful. Because of the friendly staff, I did buy the truck that day. We also bought a new escape from you last year and the experience was equally good. We attempted to find a better price at 3 other ford dealers and nobody was even close. We have referred several people to you, and will continue to do so. I cant say enough good things about our experience. I am in customer service and it is a rare pleasure to deal with someone that takes excellent service as seriously as I do.

Paul Borgeson

10 de feb. de 2015

Just bought a new Ford Explorer Limited from a Wonderful salesman a young man named Naamon Rivers.The experience was great as usual. We have purchased our last 3 explore's and a F-150 from Mark and his salesman. Service department is great. All around great experience for the 4th time. Not to leave out Kathy in finance if you have to pay out money you might as well give it to someone as nice as her. Sincerely Paul Borgeson

Tammy Dimauro

9 de feb. de 2015

I bought a 2015 Mustang. They have the best salesman his name is Yannick he went way beyond to get me everything I wanted and the best deal around.

Carla Bradford

7 de feb. de 2015

I must say that this was the BEST car but I g experience I have had this far. The Sales teams was friendly and very personable. I truly appreciated the customer service and attention. They were very considerate of my time which was very important to me.

John Buckmaster

5 de feb. de 2015

This is one of a number of cars I have bought from Mark. Am extremely pleased with Mark and the staff was helpful.

Jerry Pulliam

4 de feb. de 2015

I didn't buy a truck from them but I was having all my maintenance done there I quickly found out that you have to price every thing ahead of time or they will xxxx your wallet. First example $ 55.00 to replace an air filter that only cost 19.99 at the parts counter then when you say no they didn't even take the time to reseal or put the bolts back in the filter housing. The last time I had it in for service I asked to get a tire plunged $ 36.00 later the tire was still leaking so I took it off myself this time and fixed it, BUT the real chore was getting the tire off or should I say lug nuts, broke an impact socket and bent a breaker bar with a piece of pipe before getting the lug nuts loose. If I would have been out on the road I would have had to call out a service truck just to change a tire. Its hard to trust a shop or a mechanic that can't even put lug nuts on properly.

Barry Russell

3 de feb. de 2015

Ford F150. Staff was very helpful in getting the right deal we wanted.

Billy Woods

2 de feb. de 2015

Service was great and i was takin very good care of. The sales staff went out of their way to get me in my car and im very thankful

Ryan Prezzi

2 de feb. de 2015

We bought a 2015 Ford F250 and we dealt with Eric. He was excellent at finding us exactly what we wanted and he worked with us on everything that we needed. We have bought previously from there and will continue to buy there in the future.

Kendall Harmon

29 de ene. de 2015

wonderfull experience from the sale pereson to the finance rep

Joseph English

27 de ene. de 2015

The staff were very helpful and tried to make our experience as fast and as painless as possible.

Sandra P. Walls

22 de ene. de 2015

From the moment we walked in, our salesperson, Grady,greeted us and was overly helpful, prompt, and curtious at all times,seeing to it, we liked the car,.... walking through the steps with us, taking us for a test spin, and taking time to deliver our car 'directly to our home', as we were unable to do so that day. I would recommend this dealership and sales person to all my family and friends. Thank You, Upper Marrboro, Ford..signed: Satisfied Customers, once again. Mr. and Mrs. Walls. (We love our 2013 Chrysler 200.) My family and friends have done business with this dealership for the past 20 some yrs., when it was Ron Bornick Ford.

Olan Phelps 3rd

19 de ene. de 2015

Very happy with the service I got. The guys spent alot of time on my deal and and were always positive.

Thomas Maloney

19 de ene. de 2015

Great buying experience. Helpful and friendly staff.

Shanna Thomas

19 de ene. de 2015

I appreciated the help and the sales people were all awesome

Lennard Jack Jr

16 de ene. de 2015

I am a repeat customer who bought another Ford Explorer 2015. The customer service is excellent as usual. I already told my daughter to purchase her new vehicle from them.

James Meade

15 de ene. de 2015

Very friendly and honest service without the typical dealership pressure to buy. Salesman was very knowledgable and the Manager gave me a great deal. Very satisfied and would recommend to anyone looking to by a Ford truck!

Valued Customer T & A Contractors Inc

15 de ene. de 2015

Billy Bingham was very accommodating in helping our company find the perfect vehicle, purchase was fast and easy. Couldn't have asked for a better buying experience.

Shannon W.

15 de ene. de 2015

Marc and Billy were phenomenal and i wouldn't want to do business with anyone but those two. Jeremiah is awesome too.

Rodney Smith

14 de ene. de 2015

As customer service agents you do a good job, but the wait time needs to be rrviewed.

Martin Myles Sr

13 de ene. de 2015

We purchased a 2015 F-350. the salesman was outstanding. he was very helpful and could answer every question we had. Everyone that helped us was great. this the 9th automobile we have purchased at this dealership and as always the experience was quite pleasant. We love Ford products and the treatment we get at Upper Marlboro Ford.

Marioney Ramirez

13 de ene. de 2015

i was very please with the personnel at Upper Marlboro Ford.Very professional staff.Special thanks to Mr Eric Cosme.Mr Eric Cosme was very friendly and professional and pleasant to deal with.My next car will be buy at Upper Marlboro Ford.I will send my friends and family to Mr Cosme.My experience was excellent.The finance guys were great.No complaint at all.Thank you for great customer service and keep up the good work. SincerelyMarioney S Ramirez.

James Meade

12 de ene. de 2015

Very honest and upfront service from Eric and mike. They didn't pressure mr to buy.

Renee Bouchard

8 de ene. de 2015

I have been considering a Plug-In or Hybrid for a few years and really liked what Ford has done with the product line over the past 5 years. I was leaning towards the CMaxEnergi since it's a hatch back but it didn't have the features I wanted. Eric Cosme, my salesman, really listened and helped pull me into the car that fit my needs. He heard we we're considering new or used and my list of accessories to make driving safe and comfortable for me. We ended up with a new 2014 Fushion Hydrid loaded with the features I wanted and some that I normally would have omitted if given the option, but actually like the majority of the unexpected extras. It's nice to be back in a Ford.

Adrian Shaw

7 de ene. de 2015

Service was great, staff was very helpful, assisting with my purchase; third vehicle bought there-look to be more

M.J. Mccarthy

7 de ene. de 2015

I bought a 2014 Edge. I wanted specific features, and I needed to keep my monthly payment within a certain dollar amount. Eric worked hard to deliver both. I had a wonderful car buying experience thanks to Eric and Jeremiah.

Matthew Newton

7 de ene. de 2015

I bought myself a four door truck this time around. The service was outstanding in every aspect. Very well spoken staff members, and they offered all the answers I needed to know. I definitely recommend this dealership to all wanting more than just a vehicle, but a rewarding experience.

William Rustmann

6 de ene. de 2015

I purchased a new 2014 F-150 Platnum pickup in October and notice the sign that is still out front that says free maintance for 2 years with the purchase of any vehicle. I asked about it and Mr. Borknick told me that it was true and he wouldn't lose any customer over 4 oil changes. When my truck was finished with its first "Works" package they tried to chage me 49 dollars. I asked about the 2 years free maintance and after the very nice man went and checked he told me only the first one was free of any charges. I don't quite understand why I'm not getting the other three regular check-ups that would normally happen during the first two years. Could you explain that to me please. I know I drive it a lot more than normal and would use double that in 2 yeras but would like to get at least the 4 as advertised on the front of your building. Thanks, Bill Rustmann

David Morehead

6 de ene. de 2015

Bought f150 couldn't happier. Staff was friendly and very helpful

Barry Herity

5 de ene. de 2015

Great service great people very nice and friendly great used trucks they go beyond to get u in a truck or car

Valued Customer Freestate Septic Service Inc.

2 de ene. de 2015

great service, nice people , delivered my new truck to my house, Billy and Art were awesome.

George Crawford

29 de dic. de 2014

The service was really good I'm happy with the ford mustang.

Cheryl Hollar

27 de dic. de 2014

This is not the first time I purchased a vehicle there. This time I purchased a 2015 Escape (and love it). Forest (as he did not have a card, I hope I spelled his name correctly), was extremely helpful. I appreciate the opportunity to bring the vehicle home first to ensure it would fit into my garage. No complaints about anyone on the staff, everyone in the front of the "store" has always been extremely helpful. I appreciate the "cold" call I received from Marc which inspired me to go and trade in my car for a new vehicle (something I had been debating on for a couple months now). I'm looking forward to bringing it back in to have the "extras" I purchased added to the vehicle. Thanks again!

Scott Bosari

25 de dic. de 2014

Great experience from beginning to end. Thank you Marc and your entire staff!

Robert Griffin

22 de dic. de 2014

I felt like the salesperson, the parts person, the quality surviellance person, the finance person were all buying my first Ford Mustang with me.It was a great feeling.

Hugh Wiggins

20 de dic. de 2014

The purchase of this F150 was my second F150 purchase from this dealership. With an out standing staff and great service this will be my dealership for life.

Thomas Mcguire

19 de dic. de 2014

The customer service that I received from the sales person, to the customer care person and the loan processor was nothing short of outstanding. They were friendly, helpful and informative. They made purchasing my new Ford F-150 truck so easy. I would gladly recommend my sales person and your dealership to anyone who mentions that they are looking to purchase a vehicle.

Bernard Sewell

17 de dic. de 2014

f150---stx sport 4x4 ---- great service ---- very helpful staff

Brian Wixon

17 de dic. de 2014

We just purchased a 2014 F-150 STX 4x4 from Upper Marlboro Ford. We were treated very professionally by all at the dealership. Marissa was very responsive in e-mail communications and our salesperson Tramaine was very knowledgeable about the product and was able to answer all of our questions. We would recommend Upper Marlboro Ford to others.

Henry Becker

17 de dic. de 2014

this is my 3rd car from Marlboro Ford and my familys 5th overall

Shelby Clarke

17 de dic. de 2014

I appreciated all the help of the staff. However, I was very unsatisfied with the time it took to purchase the car and with the fact that Ford does not allow 0% in addition to discounts. My student discount was removed, and I was not happy with my final car price. I love my car though, and I guess that makes up for the price a bit.

Joseph Nash

17 de dic. de 2014

Service was excellent. Staff went out the way to make sure that I found the vehicle that I wanted.

Patrick Wallis

17 de dic. de 2014

I purchased a 2014 Ford Edge SEL. All of my question were answered on-line as well as in person. There was no hassle ...no pressure to purchase. The purchase of the car was geared towards what was comfortable for me. Even though there are sales goals, the purchase of this vehicle was to ensure my satisfaction of the Ford product and the business relationship the dealership has gained. I have owned several vehicles and I must say the customer service at Upper Marlboro Ford is by far the best I've received !

Harold Morgan Jr

17 de dic. de 2014

Service was great , sales associate was very attentative to my needs and made my car buying exsperience very delightful. the finance manager was great aswell ensuring i got to the payment i needed and the sales managers didnt let me leave till i was satisfied thanks uppermarlboro ford !!!!

Neil Gamerman

17 de dic. de 2014

Between the salesman (Cornelius), the GM (Mike Lewis), and the dealership owner Mark, the experience could not have been better. Not only am I quite satisfied (actually love the Mustang), but I have been completely won over by Upper Marlboro Ford to the point that I will never go looking elseware for a new vehicle. I will certainly recommend them to friends. Neil Gamerman

Mark Jensen

12 de dic. de 2014

2009 Ford Escape. It was a raining cold Saturday morning when we went looking for a vehicle that wasn't a planned purchase. We had a set price and an idea of what we were looking for. When we parked we were approached by a sales person (not what I wanted). Informed him what we had seen on the webpage that we were interested. He had trouble finding it and walked us all over the lot to find it on the very back of the lot and come to find out he hadn't pulled the key. Left us out in the rain while he went looking for it to come back and tell us the night lot attendant must have taken it home. As we were preparing to leave Bill (older gentleman) approached with the key. We looked and it and was quoted a price (it hadn't been cleaned nor inspected). I was told by Ray that yes there was room for negotiation. We left stating that we were going to look further but when they had it inspected/cleaned to give us a call. Before we could get onto 301 the sales rep. called with an offer. We turned around and wound up filling out paper work to purchase the vehicle. Took less than 4 hours. I would like to say that Ray (sales manager) and Kathy (finance individual) were a pleasure to work with. Unfortunately can't say the same regarding salesman. I will be back in on the 20th to have minor things done that weren't completed prior to pick up.

Michael Cox Jr

11 de dic. de 2014

The staff was very prompt and helpful. They went above and beyond to assist me during my shopping experience.

Bernie Crumbacker

11 de dic. de 2014

My first contact with Upper Marlboro Ford was through the Internet with the Department t's manager. She engaged my interests, wasn't pushy and was the utmost professional in our telephone conversations. Her professional demeanor is what that persuaded me to drive an hour and a half to look at two Explorers. Immediately upon arrival, I was introduced to my salesman, Cornelius. I appreciate those who know their job and are "subject matter experts" regarding the products they sell. I had some knowledge about these SUV's but it was very refreshing to have a salesman who Wanted to spend time showing me what the Explorers could do. We drove 2 Explorers that day. I was completely comfortable buying my wife's next car from Cornelius. I am sure he does a great job For your company because he knows the vehicles well and seems to enjoy his work. That's a great mix for a customer like me.Cornelius then introduced me to Kathy in your business office. She is very knowledgable and her experience was immediately apparent. She knew quickly that she could get me financed through my own credit union, which was my preference. She got me through that mound of papers as quickly as possible and I am grateful. I have received a couple follow-up calls from the staff at UMF, just making sure all is still good. The entire experience has been a pleasure. Thanks

Kyle Eshom

2 de dic. de 2014

All aspects of this experience were highly satisfactory... Both Eric and Kathy were extremely helpful and knowledge about getting me what I needed and making sure I was comfortable with everything.. Terrific work!

Larry Farmer

2 de dic. de 2014

2015 Explorer Limited. Follow up service was excellent. All staff very accommodating.

Laurie Trojan

2 de dic. de 2014

I could NOT be more pleased with Upper Marlboro Ford and I LOVE my Edge. The whole experience was great!

Harry Booth

1 de dic. de 2014

my truck was a special on sale, sales person or manager did not see two very good deals on internet. they gave me the truck i like at the rate on the internet

Linda Rupard

30 de nov. de 2014

We purchased a 2014 Ford Escape all wheel drive vehicle. We love it, and the dealership experience was wonderful.

Elizabeth Demattia

29 de nov. de 2014

This is the only Dealership we have purchased all of our vehicles and it will be the only one whenever we need another one. Mark Bortnich is a wonderful man and we will do business with him always.

Jeannie Stokes

29 de nov. de 2014

I have only had my car for two days and I love it. The people at the dealership in upper marlboro were so friendly and helpful. I now own a 2014 black ford focus!

Kenneth Ulin Jr

28 de nov. de 2014

Purchased a 2015 Ford Escape, Service was wonderful, Staff was wonderful. Very pleasant experience.

Charles Jones

28 de nov. de 2014

I was very pleased with the severs, and new car salesman Eric Cosme.

Ronald Johnston Jr.

28 de nov. de 2014

Everyone is extremely helpful and professional. They went out of their way to make sure I was satisfied with my purchases.

Bruce Bennett

28 de nov. de 2014

Marc Bortnick remembers customers & made sure we got the best financing possible. Price was fair.

Michael Bednar

27 de nov. de 2014

The Three people that I dealt the most with deserve the highest praise, Bridget, Yannick and my sales rep Marissa. After having such a bad experience with the sales manager at Preston Ford, the folks at Upper Marlboro Ford were a breath of fresh air. Marissa immediately made an appointment to see me and got mw in to order the new 2015 Mustang. Less than two months had gone by and I was ready to sign the paper and drive away. Ah, but first to meet the gal at customer relations. Bridget! What a great asset. She took us into her office and made us feel at home. She went through the manual with me and explained everything. She introduced us to Yannick and I think he was excited as I was to see the new Mustang. He took care of showing me how things operated. Got my phone sync'd for hand free calling. Showed me some of the features. I cannot say enough about these three people. They truly treated us right.Michael

Thomas Tidd

27 de nov. de 2014

Jeremiah Burton did a great job getting me the deal I needed. Thank you.i purchased a 2014 ford focus titanium. I really like this car.

Lawrence Brown

27 de nov. de 2014

Every step of the trade-in purchase process was outstanding. Starting with my salesperson C. Woodson to the finance staff eveything was relaxed and pressure free. Evey member of the staff worked to get me the best deal possible.

Mistie

27 de nov. de 2014

There were a couple of cosmetic issues on my 2014 Mustang GT. The staff was very friendly. They got the scratches fixed as quickly as possible, and it was done right.

Jason Bruce

27 de nov. de 2014

loved the staff and management! The Manager, Mr. Bortnick, remembered my name when I walked in and I hadnt been there in a couple years. Beginning with trading in my old vehicle, i received a very fair deal. I was then provided a thorough tour of the existing vehicle options on the lot. It did not take long to narrow the choices because of the knowledgeable salesman, Eric. the deal was fair and concise. The additional purchases made with the aftermarket personnel went very smoothly. Thanks! I will definitely be back again.

Sharon Coale

27 de nov. de 2014

Everyone was so upbeat, positive, helpful and knowledgable! All the new technology on the truck was explained in detail - and repeated to this easily confused owner - in understandable terms. We had an easy, effortless and very smooth experience at Upper Marlboro Ford!

winterview

5 de sep. de 2014

Yannick was great to work with. The dealer price seemed a little high to me but I would go back. The price on my trade in was not realistic so I would sell my car out right instead of trading in at this dealer. I have the highest regard for Yannick Wallace.

Disappointed

4 de ago. de 2014

Never heard back from them about inquired van.Called phone number and got hung up on like call didnt get through properly.

Ken_McIntyre

23 de may. de 2014

I started looking for a Ford King Ranch locally, and wasn't feeling it, so I thought I'd do an internet search and found what seemed to be the best deals within driving distance from here. I sent Kylie an email this morning and we've been back and forth with questions and answers for most the day. She has been all over it. They have exactly what I want and the price is the best I've found. Looks like I'll probably be making a 5 1/2 hour round trip here shortly. Will post another review after the transaction. Thanks Kylie.

Fordowner

28 de abr. de 2014

Had an appointment two weeks in advance for service, was promised at the time the appointment was made that I would be given a loaner car, showed up and there was no loaner. And no apologies. There are plenty of other Ford dealers, I will not be back to this one.

50ina40

22 de mar. de 2014

The day I visited Upper Marlboro Ford my sales consultant Steve Sweeney was on crutches. He wound up walking 3 miles back and forth to the sales manager to make the best deal possible. This was my first time ever at this dealer and probably not my last.

Mike Johnson

22 de dic. de 2013

What a grreat experiance! My wife and I went to 2 other Ford dealers in Southern Maryland to look for a car. Not only did we buy my wife a car but I bought myself a F150...Thanks to Mike Lewis (GM) and his entire staff

wlekan

2 de dic. de 2013

I cannot say enough good things about this Ford Dealership. We have purchased a number of vehicles in our lifetime, but I must say buying a new F-150 at Upper Marlboro Ford was one of the most pleasant experiences that my husband and I have had. We live in Waldorf and had visited Waldorf Ford on Black Friday. According to the paper, they were have a big sale. My husband found a vehicle that he liked, but we could not negotiate a deal with Waldorf Ford. They would not budge -- so 4 hours later we left in the same vehicle we came in. We had been told by friends not to waste our time going to Waldorf Ford -- that you could not deal with them, but I had to see for myself.The next day, Saturday, we decided to visit Upper Marlboro Ford. From the moment we stepped into their showroom, we had a comfortable feeling and felt like we belonged. We were greeted by a friendly staff that listened to what we wanted and did everything to meet our needs. Long story short, 3 hours later we were driving home in our new F-150. This dealership is awesome and I would recommend it to all my friends. The entire staff is friendly and helpful and appear to like working with each other. Even the owner of the dealership came over and introduced himself and shook our hands. If you are in the market for a new Ford, give this dealership a try. You will not be disappointed. They may not be as big as Waldorf Ford or some of those other dealers, but they certainly know how to treat people and give you the best deal possible. We will go back and so should you.

mrmrsjackson

12 de ago. de 2013

I wanted to take a minute to detail my experience at Upper Marlboro Ford.My wife and I decided to purchase a new vehicle from their dealership. We were contacted by their dealership on Thursday 8/1/2013(and a few others) after we signed up for the USAA Autocircle vehicle purchase plan. Initial contact was by an internet sales person named Doug. Once Doug knew what I was looking for, he handed me off to Mike Gibson. Initially, Mike was very helpful and attentive. He even drove the car that we were interested in down to our house (20 minute drive for him) for the test drive. I mentioned to him that we had a trade and wanted a ballpark trade value. I sent Mike and Doug all of the information on my trade, including all performance upgrades and the fact that there was a small dent in one of the doors and there was adhesive on this inside of all of the windows (the adhesive was from having to remove the tint from the car to get it through inspection the state of Maryland). We agreed on a price for the trade and Mike informed me that as long as what I said I had was what I had, that dollar amount would not move. On Friday, my wife and I met at the dealership and made small talk with Mike while the service department looked over my trade. About 10 minutes after the service department started looking at my trade Mike disappeared and a few minutes later returned and asked us if we have the stock catalytic converter for the car (the trade was a Subaru STi with aftermarket performance parts). We told him that we didnt have it and questioned why he asked. Mike headed back to service to let them know that we dont have the part and returned to us and said that they need to buy a new one because, he says, that the car wont pass emission testing without it (the car passed emissions on 4/15/2013 with flying colors).. He tells us that it will cost $1000 and that the dealership is willing to split the difference with us by lowering the value of our trade by $500. My wife and I talked about it and told Mike that we were willing to drop the value of the trade by $500 ONLY if we got all of the parts removed from the car back. Mike, after disappearing again, informed us that we would get whatever parts were removed from the car. As we are leaving the dealership, I thanked Mike for helping us out. The last thing that I asked him before I drove away was when I can expect to pick up my parts. Mike told me to call on Tuesday 8/6. I called on Tuesday (of course Mike was off) and spoke with Marissa in Internet sales. I asked her when I could come pick up my parts. She informed me that she needed to talk to the technician and would call me back. Marissa called back a few hours later and informed me that the part broke (a COBB tuning downpipe) while the technician was removing it (the downpipe is a 440 stainless steel tube with NO moving parts). It seemed a bit odd to me that a technician broke a piece of steel, but despite everything appearing shady, I took her word for it. She offered us $200. I told her that I could have sold the part on eBay for $400 so she cut us a check.I had to stop by the dealership today on Friday 8/9 to give them a copy of my license for tag transfer purposes and saw my trade for sale on the lot. I asked on of the sales guys for the keys because I wanted to check on something under the hood. He gave me the keys and I opened the hood to find EVERYTHING the way that it was when I traded the car. Immediately I became irate and walked into Marissas office and told he that they owed me some money. I explained to her that NOTHING had been done to the car. She had that I just got caught doing something I should not be doing look and informed me that she was not aware of what was going on (which I dont believe at all) At this point she went to get the Internet service manager. Once Marissa left, I did not see her again. After about 10 minutes of sitting in the office waiting (Mike, the salesman that I had dealt with, walked by the office numerous times, saw me, and didnt said one word to me. Not hello, not how do you like the new car, not I am sorry about this, we will figure out what happened, NOTHING), Doug walked in and sat down to talk to me. He told me that no one else wanted to deal with me so he was left to handle the situation. Doug proceeded to tell me that he did not know what had happened, but it must have been a misunderstanding. The next day, I drove back to the dealership to pick up the remaining $100 and Doug gave me a 2 year service plan for all of the trouble. The 2 year service plan is nothing more than 4 oil changes. They did not have to do anything, so it is better than nothing.Is it possible that I am the first person that this dealership has tried to swindle through multiple lies? Yes, I suppose that it is POSSIBLE. Is it probable that I am the first? Not at all. I may just be the first person to catch them. I gave the dealership every opportunity to come clean. All they had to do was call me and say that they re-evaluated the parts on the car, decided not to do anything to it, and tell me to come pick up a check for $500 because they had made a mistake. Instead of being honest, they attempted to cover their tracks with lie after lie. From Mike telling us that a part needed to be replaced with an alternate to pass emissions to Marissa blatantly lying about the part breaking during removal, the dishonest culture at this dealership runs very deep and is nauseating. As of today (8/12), I still have not received a phone call from Mike, Marissa, or ANY of the management apologizing for the manner with which this was handled. I hope that $500 was worth the publicity that they will get if I am ever asked about my experience. I have ABSOLUTELY no doubt that the dealership never intended to do anything to the trade. I also have no doubt that they were caught off guard when I called, which I told them that I would, asking about the parts.

Cmvigorito

19 de abr. de 2013

By far the best car buying experience we have ever had! Jimmy knew exactly what we were looking for and always kept us in mind calling to check in if he saw something we would like. It took us a while to make our final decision on a vehicle but his and Marc's patience and understanding truly amazed us. John handled our financing like a pro too! All wonderful people to deal with throughout! After buying from other dealerships in the past and our experience at Bortnick we WILL be going back for LIFE! :)

lizkreutz1

24 de mar. de 2013

I purchased a new car from Ron Bortnick almost 4 yrs ago and the customer service is still exceptional. I have Sync in my car and I recently purchased a new phone but was unable to re-sync the new phone to my car. My teenage son and my husband were also unsuccessful. I made a phone call to the dealership on Friday evening and was told I could stop by early the next morning. I did and within 5 minutes Scott Browne had my new phone synced to my car. I offered to buy him breakfast, but he wouldn't hear of it. I would definitely recommend this dealership because of its great customer service.

adammc99

19 de mar. de 2013

Met with Hank on day 1 and was impressed with his knowledge of the vehicle and the options it came with. He is down to earth and understands the customer's likes and dislikes when it comes to buying a vehicle. Then he introduced me to Dennis and later Jeremiah. Once I had a test drive under my belt and the gf give me her opinion, we were set on the vehicle. In past experiences I had bought new and did not have to argue with upper management over my financing or the price. Jeremiah is the leader of the group and is dishonest with information about this website and also about how he knows best. He is your typical center of attention know it all. Dennis isnt far behind. He changes the prices and is uninformed on a final number. I felt bad for Hank as this was not his fault in any way. If Hank was running the show, I would have bought from him and recommended friends and family. I believe it may be because he wasnt involved in the old days of car buying that he is very honest when it comes to being a salesman. This dealership may just use the "good cop, bad cop" routine. When I was there by myelf it was 2 to 1. When I brought the gf with me it went 3 to 1. I'm sure this is some sort of tactic, but Hank is a great salesman and I wished him better luck at another dealership. I referred my issues to darcars, koons, criswell, and carmax and asked if this was normal treatment of customers and was told that it wasnt. I even had a guy in upper management of carmax run the numbers on the bill of sale proposal and he said that their fees are higher then the norm, but not illegal. My reviews about customer service reflect Hank only.

FusionLover1

14 de mar. de 2013

GREATSALESMANSHIP!!!!My daughter went into the dealership with the intent on purchasing a new car; however, she was unable to do that because she was informed by the dealership that she would need a co-signer. She then decided to look into purchasing a used car at a lower price. As her mother, I had no intention on co-signing for her, however, after working with Jaison and how he extensively explained the great safety features of the Ford Fusion and I realized the benefit to my daughter and granddaughter's safety, I was compelled to co-sign. She actually purchased a more expensive car with better safety features, which I believe is well worth it! I just want to add that Jeremiah's financial savvy also contributed to my decision. I truly appreciate the professionalism, knowledge and concern for the customer. I would definitely recommend Ron Bortnick Ford to anyone looking to purchase a car.

crystaldswan

12 de dic. de 2012

I went to Ron Bortnick Ford to have a service done on my 2007 Mustang. I walked out with a Brand New 2013 Mustang. Why, very simply 3 reasons. One, I had the best sales representative! thanks John McIntosh. He got me the car I wanted despite having to wait on it a few days. Second, I had the most awesome business manager! Thanks Jeremiah Burton. He work with us and got us the best interest rate available which made getting my new car possible. No tricks, no gimmicks, and no shady business! Third, thank you Mr. Ron Bortnick for calling in a favor to ensure I got the car I wanted. But most of all thank you Mr. Bortnick for having the most awesome,friendly, and excellent staff members I've ever met at a Ford Dealership! Happy Hanukkah and Merry Christmas Ron Bortnick Ford, Staff Members, and Family. Have a Happy New Year too. With great Respect from the Swan Family (Jay, Crystal, and Raven)!

Markmassoni

14 de oct. de 2012

Johnny Mac and Marc Bortnick were extremely helpful every step of the way during the purchase of my new car. Marc was able to work with me with different options in order to get me where is needed to be price wise. Everyone was very knowledgeable and courteous during my visit. I would recommend Ron Bortnick Ford to anyone and everyone who is looking to buy a new or used Ford at a great price wothout sacrificing customer service. Best car buying experience I've ever had. Love my 2013 Mustang! Thanks again Marc and Johnny Mac

chroger

19 de sep. de 2012

From my initial email and near immediate reply to my first visit and purchase the same evening, the 'Bortnick' crew could not have stood behind their pledge to be a 'family' dealership to a greater degree. I provided information on my trade; trucks I had looked at in person and on-line; and basic features I was looking for. That was all the team needed to provide me several options for my review, it was obvious that trying to meet my needs and preferences was their ultimate goal. I experienced the same professionalism and dedication to customer service upon arrival at the dealership all the way through taking the keys to my new truck. Every question was answered and the overview of the deal, the paperwork involved and the features/options on my truck were covered in thorough detail and in a pleasant, personable manner. Heather at the front desk was helpful in directing phonecalls; Marissa and Kylie responded to my emails in a prompt and professional manner -- looking to ensure I was satisfied with their responsiveness and the level of detail they were providing me on vehicles available; Jason couldn't be more customer oriented and is the polar opposite of the big dealership 'sales floor barracuda'. It was also clear to me in discussing specific details of the trade in and financing aspects of the deal that both JW and Jeremiah are committed to and follow through on transparency with the customer in all phases of the purchase process. I had heard from a close colleague that his purchase was the best buying experience he had ever been a part of and considering my experience yesterday --- I fully understand and agree with his assessment. I truly appreciate Jason staying to help me move stuff from my old truck to the new FX4 I drove happily home!

Dboz

12 de sep. de 2012

From the start their slogan we are family is truly what they make you feel like the minute you walk into the showroom, We were greeted by a professional young man with a great attitude and a willingness to help that you seem to miss at a larger dealership. The management there was great and the negotiation process was almost pleasurable, knowing that they were giving us a great deal. The owner Marc Bortnick introduced him self to us and shared stories about his family with us and made us feel as if we were really family. Jeremiah the finance manager was great to deal with and very proficient in his job. All in all this was a great experience and I will recommend this dealer to anyone looking for a friendly outgoing family dealership.

MorgaNado

6 de jul. de 2012

From the time our 2000 Ranger broke down on the side of a rural road, through to one week later, were we impressed with Ron Bortnick Ford's attention to our needs. Rita, in Service, caught the initial frantic call; calm our fears; recommended Chuck Hopkins Towing; got ALL of the CORRECT information to a Service Writer. Who, immediately, went to work on a fair estimate for repairs. And, when we were leaning toward a new vehicle, instead of repair, eloquently, turned us over to a GREAT salesperson. Who gave us the opportunity to find a vehicle, and come to grips with a purchase. No pressure -- AT ALL! We kept looking for a "next shoe to drop", but, it never did. Now, we are proud owners of a new vehicle that we chose. With several packages that will help us take care of our purchase. We thank everyone at Ron Bortnick Ford.

Cspellacy

20 de jun. de 2012

I went in on Memorial Day weekend looking for a good deal on a new Ford SUV (trading in a 2010 Fusion for it.) I drove away 4 hours later in my new 2012 Ford Explorer. They gave me an excellent trade in amount for my fusion, treated me well, worked with me with the numbers, and did everything they could to get me my new truck. They called to see how I was doing and how the new truck was treating me a few days later and when I returned 3 weeks later for my new tags I got another full tank of gas and a wash. This is the second vehicle me or my family has bought from Ron Bortnick Ford in 2 years and we have had all positive things to say. I would definitely recommend this dealership for a Ford, either new or used! Very friendly and knowledgeable and the best thing I like is they dont jump on you right when you set foot on the lot like the typical car sales man would! :) Thanks guy!!

AmyLynn611

21 de may. de 2012

I had a wonderful experience at this dealership. Everyone was helpful and friendly. I was in and out with my slightly used vehicle in no time. I would strongly recommend them!!!

raginmoose82

1 de may. de 2012

Im a first time buyer and my credit wasnt the best. I was very apprehensive about going the dealership route due to this fact. I was browsing the Ron Bortnick website and found a 2009 Ford Escape that caught my eye. I dealt with the internet manager Marissa Miles who helped me more than i excpected. She had a no pressure approach to me when telling me about this vehicle. She was able to work around my schedule to show me the vehicle. My first impression of Ms. Miles was professionalism, she shook my hand and introduced herself with confidence and a bright atitude. She took me inside and had the vehicle brought up front to show me it, while waiting every employee that walked by never hesitated to say hi and greet me with a hand shake. Marissa even went the extra step and offered me a drink or anything to eat while we talked about the vehicle. Marissa answered all my questions and never once said "im not sure" or "let me find out". She had every answer i needed to every question i asked. Marc Bortnick (president) introduced himself and made sure my buying experience was top notch. You'll be hard pressed to find any dealership owner taking time out to introduce himself, to not just me but every customer that walked through the doors that day. Marissa introduced me to the finance manager Pete Slette. Pete was an amazing guy to work with. He was confident in getting me apporved and out the door with the vehicle i wanted. While sitting in finace Ms. Miles and Mr. Bortnick would pop in the check how my deal was coming along, or to even chat for a bit. I was able to get apporved through ford motor credit thanks to Pete's hard work. You absolutely dont find dealership that is truly about the customer. Mr. Bortnick has set the bar very high and you can tell it buy the professionalism of every employee. Thanks to everyone there i am now in my 2009 Escape and loving it!!! I will definetly be back for future purchases and refer my friends and family.

jlcurtis1

26 de abr. de 2012

I am a lifelong Ford truck owner, loyal to the brand, and have purchased many Fords over the years from various dealerships. I can honestly say that my purchase of a 2012 F150 Lariat from Ron Bortnick Ford was by far, the best experience I've had buying a new vehicle. My initial contact with them was via their web site, and so I worked with their Internet Sales Manager, Marissa Miles. Marissa worked tirelessly to ensure I got the truck I wanted, which was scarce. Two other larger dealerships in the area had tried to talk me into other trucks, but Marissa never did. I greatly respected Marissa and her ownership for this, and in the end I was thrilled with my new truck. The purchase went smooth, I received a fair value for my trade (better than the CarMax purchase offer), and Arandre Powell, the Bortnick Business Manager, did an outstanding job walking me through their refreshingly automated purchase process, where all options and warantee packages were easily discernable and thoroughly explained. I was happy with the deal, extended warantee coverages, and financing. Best of all, the entire process was FAST. After the purchase, Marissa gave me a thorough walk-through of the cockpit of my Lariat, explaining all the new computerized feedback, settings and options, and gave me a great tutorial on the updated Microsoft SYNC capability. With no stone left unturned, and a full 36-gallon fuel tank, I was on my way home! I'd like to also mention that I was personally greeted by Marc Bortnick, President, and Grady Buckmaster, General Sales Manager, while at the dealership. Mr Bortnick also made it a point to thank me after my purchase and asked if everything went ok. I have never had another manager come out from behind the plexiglass and greet me at any large dealership where I've purchased vehicles. This was old-style customer service at it's best, which I greatly appreciated. When I'm ready to add that new Tarus SHO to my garage, you can bet I'll be going back to Ron Bortnick Ford!

SteveRemus

30 de mar. de 2012

We took a signature loan out to cover some overage we had on a 2010 F150 and told Jeremiah what we were lookign to get for the truck, what we had been offered, and what we were looking at getting into. They waited on us and made sure we would get the best deal on our truck, and gave us a great deal on a 2012 loaded Ford Focus. They restored my faith in the Ford name and will get my business again when the time comes.

jbingaman

13 de mar. de 2012

I have not the greatest credit so buying a car is such a process and scary and time consuming. Peter and Tim were amazing. They found a good finance company, didn't judge me for my mess ups with my credit and made me feel so very comfortable through the whole process. I love my Escape. Forever a ford girl!

msburch

12 de ene. de 2012

This is the third new car I have purchased but the best experience that I have ever had. Everyone at Ron Bortnick's dealership was friendly and professional. My first contact was with Dennis, the sales manager, and he turned me over to Jeremiah, who is hands down the best car salesman that I have ever encountered. He sat down with me and discussed my needs and budget prior to selecting the perfect vehicle for me. I didn't even have to browse the lot. I have recommended this dealership to my friends and feel like I have made one of the best decisions purchasing a vehicle from them. See for yourself. :-) Adrienne Burch

mmc21891

6 de ene. de 2012

The customer service at this dealership was spectacular. I am a student at the University of Maryland, and my family resides in Canada, so the dealership discussed information with my family over the phone in a very effective manner and it was a matter of days before the car was purchased. Jeremiah is a very friendly representative and sees from the customers point of view. Purchasing this car through Jeremiah was a pleasure because he ensured in every manner that the purchase was wise and proved to me why. Overall, the experience was great. I purchased this car and made the final decision within days and the dealership was good about the price. With the help of Ron Bortnick Ford and Jeremiah, I can assure that anyone would find this experience valuable, they are a great company to work with and spectacular with customer service and any sort of assistance.

Rtdc98

31 de dic. de 2011

Great service, fair negotiating and a great family owned feel you don't get in the DC area. I knew I was paying a small premium vs searching the Internet out of area for the vehicle but they were 100% honest on vehicle history gave a fair trade value and quite honestly treat you like royalty once you purchase from them. As long as Ford makes great vehicles and I live in the area they will be my dealer.

beffinger

1 de dic. de 2011

Thank you to you and your staff, especially John, for making my experience effective and efficient last night purchasing my certified pre-owned Fusion. As you know, any time a person is involved in an automobile accident, it is crucial to get back to operational status as soon as possible, and your dealership did just that for me, got me and my family operational again. John was a great representative of your organization and made a positive impact on my opinion to conduct business with your dealership. He was very responsive to my concerns and needs and did everything that he could to accommodate every question and concern. Overall, my experience with you and your staff was top notch and that speaks volumes for your organization. Thanks again from another appreciative Ford customer!

Tierney

28 de nov. de 2011

My first experience with buying a car was amazing even though I was very uneasy about the whole process. I visited a few other dealerships before heading to Ron Bortnick Ford and I was astounded at the difference in price, selection and customer service. Jeremiah was very knowledgeable and easy to deal with. After test driving the 2012 Ford Focus and listening to what it had to offer, I decided to sit down and discuss logistics. Once he told me I would get a FREE Christmas tree with my purchase, it was a done deal! A big thanks to Ron Bortnick Ford and Jeremiah, for showing me that purchasing a car doesn't have to be a scary or difficult process.

kassie0271

8 de nov. de 2011

I had a 2008 Ford Edge (base model) that I absolutely loved but was ready to have more of the bells and whistles. I started out by getting a pre-approved loan through USAA and the USAA price. Then there were 3 dealerships that were competing to get me the best price on the new vehicle and on my trade-in. No matter what other dealers offered, Mark at Ron Bortnick, offered me more for my trade-in and a better price on the new vehicle. Then to top it all off the vehicle that I wanted was being sent to a Virginia dealership. As soon as it came off the truck in Virginia the Mark had was sending people out to bring it to Maryland. They drove it back wrapped in plastic. I am now the proud owner of a 2011 Ford Edge Sport. I have purchased at least 10 new vehicles from different dealerships and this was by far the best experience I have ever had. And I love that I splurged for the service package because now I have a reason to go back every 5,000 miles to say hello. If you want a great deal with great service I recommend going to Ron Bortnick Ford.

janayq

28 de oct. de 2011

The team at Ron Bortnick Ford was friendly, fantastic and extremely helpful. The environment was pleasant and welcoming even though they had just been hit by the big flood. The owner greeted me with a smile, handshake and introduction when I walked in the door. Customer service team members have also been professional and friendly. It has been a wonderful experience. They even offered to wash my car because I couldn't find a place without the brush wash.

Peesandcarrots

13 de oct. de 2011

Great experience! The process of filling out the paperwork, and submitting information was all done through the Internet or over the phone, as I am not a local customer. They even drove my Ford Edge directly to me, and I signed the paperwork in under ten minutes. Hands down the best car buying experience I've ever had!

garnen09

7 de oct. de 2011

This was my first car purchase EVER and it was very stressful when trying to get the right price for the right vehicle from the right dealership. I had gone to several dealerships, spoken to multiple people and gotten multiple quotes but by far Ron Bortnick Ford was able to not only offer the best deal but was more focused on accomodating my needs than their own. I had a strict list of things I wanted on my new car and they were able to search and find exactly what I wanted. Finally they related to my financial situation and modified things to create what would work for me. I was very satisfied with their customer service and so far with their product as well. I am now happily cruising around in my 2012 Mustang! (:

jlrichardson2

7 de oct. de 2011

Marc was AMAZING! He got me the best deal for my price range, ran all of the numbers efficiently, and took the time to sit down with me and go through the details of my payments and the paperwork so that I understood the deal I was getting. I would refer him to anyone!

tfishb

8 de sep. de 2011

My family has been buying cars from Bortnick Ford for over 20 years. We continue to go back to this family owned dealership for the outstanding personal service.

hcky4nick

17 de ago. de 2011

While I am still very pleased with the automobile I bought from Ron Bortnick, I was disappointed with the service appointment I had today. The oil change was free, which surprised me, and I was happy with that. However, there was another aspect that was disappointing, and may well cause me not to have my car serviced there anymore.When I bought the car, I obviously took it for a test drive. On this test drive, I heard a bit of grinding in the brakes. Upon returning the car to the lot, I advised my salesman of this. He informed me that it was probably just rust from the car sitting on the lot, and should wear off. If it doesn't, bring it back and we'll take care of it. I signed the papers and off I went. I bought the car at the very end of May. Over the course of the summer, the brakes continued to grind. At the first opportunity, today, I made a service appointment to have the car's oil changed and the brakes looked at.The service person at the front desk was very friendly, but informed me because I had not brought the car back sooner, they would not be able to take care of the brake issue. How disappointing! I was never given a timetable as to when it had to be back to be looked at - just that if I brought it back and the brakes were still grinding, they would take care of it. Let me reiterate, though, that aside from this instance, every interaction I have had with the people at Ron Bortnick Ford has been pleasant and professional. I don't feel they kept their word here, though, and that is disappointing.

eppykid

9 de ago. de 2011

Fantastic experience. They bent over backwards to make me happy. They are great. I woudl recommend them to 100 out of 100 people.Mike Epstein

kdboyd

9 de ago. de 2011

Ron Bortnick Ford is the first place I shop for new and used vehicles. Between myself and other family members, we have purchased almost a dozen vehicles over the past 20 years. Their service is excellent and quick, and their prices can't be beat. They are also generous in their support of the community. I'll be back again for a new vehicle when my youngest son gets his license.

lmason921

2 de ago. de 2011

On July 15th, 2011, I had my F-150 towed in due to mechanical problems which pointed to the FPDM. Once there Dan contacted me to informed me of computer codes and test ran, it appears to be FPDM. Once that was changed the truck again would not start, more testing pointed to some wiring issues, replaced wiring under truck, no charge for the wire however this little experiment from Ford finest costed me $427.80, I recieved a call from Dan on Friday 22nd telling me I can pickup the truck at anytime. Saturday morning my daugher went to pick up the truck only to find again the truck wouldnt start. At this time she had already gave them the check and wad dropped in a safe box. I informed Dan on Monday July 25th, I also emailed Ford Corp. customer services, I then called Ford Corp. customer service to see if there was a recall on the FPDM I also explained to her about the status of my truck. July 25th I also called and spoke with Jim Ashbridge talked about the lenght of my truck being there and no one from Ford seems to know how to resolve the issue. No resolution but the charges are piling up for there lesson on what could be wrong with my truck. I then placed a call to Mr. Ashbridge and asked who was footing the bill for their classroom session? I also wanted to know how Ford could make a product they can't fix?? Now it's going on two weeks with no truck, they dont offer or have a loaner truck so I was told my Dan. July 29th, after being told they would need to replace the CBJ that's where the problem is coming from again $268.00, I ok the part and really needed my truck back for the weekend to relocate my horses. OK Friday July 29th, received call from Dan the truck is running however they would like to keep the truck over the weekend and run more test on Monday. Monday August 1st received call from Dan, truck not running properly, pointing to Fuel Pump?? $786.00 this is where it stops for me, all these charges and the truck is yet to be fixed. I informed Dan not to touch or do anymore work on my truck, I checked the prices for Fuel Pumps for my truck from different auto stores $361.00, I called and asked why he was charging me $786.00? when it's only $361.00 at the auto store, well he says that includes taxes, and labor (but he said before they would only charge me for the parts) Again, I called Ford Corp. Customer Services, she called Dan, repeated the same to me as he did. I asked Dan to then fax me copies of notes of what he thought was wrong with the truck; it took him a few hours, he then called me to informed me he was reading over the notes and found that there was no charge and Ford had paid for the FPDM, well yes they would have paid for it, it was still under warrenty. I asked him to please faxed me what he had and finally a hand copy was fzxed. Is this company legit? are the mechanics really mechanics or just some one that depends on the computer to tell them whats wrong with the vehicles? anyone with any knowlege of autos know if it's the fuel pump and dont need to go and replace every part of the vehicle until it works?? Come on guys, I may be a female but I'm a female that was raised by my father. take advantage of me? No I dont think so, it doesn't stop here. If you did it to me i'm sure you've done it to others that just didnt know any better. Ford you should be ashame of yourself to have a company such as this representing you. What a joke

rlboyd83

26 de jul. de 2011

Everytime I have been to Ron Bortnick Ford I feel at home. Everyone is so nice and approachable. I love my pre-owned Ford Escape. There have been at least 8 of my friends and family members to purchase from Ron Bortnick Ford. I hope they are around for a long time because I wouldn't want to go anywhere else to buy a car!

tm28

25 de jul. de 2011

We have been dealing with Ron Bortnick Ford for 15 to 20 years and would not go anywhere else. The staff is always very helpful in assisting us in any way we need. They are never pushy. They are always very knowledgeable. The service department is fantastic, the best dealer service we have ever delt with. My experience with the service department is they are very knowledgeable and very concerned about my time I have to spend waiting.

mblair52

23 de jul. de 2011

I have purchased many cars from Bortnick Ford and every visit to this dealership is a pleasure. In the past I have not been thrilled with the car buying experience, however, since finding Ron Bortnick Ford things have changed. Usually when you first visit a car dealership you enter with the knowledge that you will be jumped upon by a salesman and talked at with pressure to purchase a vehicle. The salesmen at Bortnick Ford are friendly, knowledgeable and not at all pushy. The dealership has a great selection of cars and reasonable pricing. They have special events at the dealership and I feel that they truly care about their customers. Most recogonize that I have purchased vehicles in the past and even if they don't remember my exact name, they certainly remember my face and make sure to greet me with a smile. The service department excels with their customer service even if you are just there for an oil change. As far as financing, I recently took my son to the dealership for his first new car purchase and he had no trouble finding a vehicle he wanted but at 21 yrs old and no previous credit, the financing would be a challenge. Marc Bortnick and the team in his finance department could not have been more helpful! They searched for the best deal along with the best interest rate avialable so that my son was able to afford his first new car. Overall, I don't know why anyone would go to any other dealership in our area. You get a great experience every time at Ron Bortnick Ford.

Cheri Carter

19 de jul. de 2011

Bought Explorer #1. Turned out to be a true lemon - MANY MANY problems - way too many to ever list here. Marc bought it back from me 1 month later at a $3000 loss (which I found out later after he tacked the $3000 on to a new loan). "Put me in" a second Explorer that was returned from a previous buyer because "the guy was an asshole because he wanted to flat tow it and Bortnick couldn't get the part, so to keep the buyer from suing them, they bought it back," but Marc assured me was a "perfect" vehicle. Truck has major issues too - when it heats up it sounds like a bus, the transmission slams hard when coming to a stop (which has been the source of lawsuits with buyers winning them), lurches forward erratically when you first start up and pull away, the sunroof leaks through the sunroof switches terribly when it rains, the truck has a vibration in the tires that I felt when test driving it but was assured that it would be fixed, and now the air conditioning fan has gone and makes a terrible noise the entire time it's on as well as the fan not actually blowing the air into the truck. The service manager Jim Ashbridge admitted to me he knew nothing about Fords, that he came from a Cadillac background. I had to show him on line where to look up these problems. Then when they didn't happen for him, he dismissed them ALL as "characteristic" of the truck and would not investigate futher. Now I can't drive the truck more than 50 minutes at a time or the overheating/bus sound problem errupts. The tranmission/sunroof leak/vibration problems I have to live with every day. I now have to take the commuter bus into work because it's a longer than 1 hr drive. I did attempt to take it up to Boston a few months ago only to have in crap out in the Bronx, NY because it was overheating and all sorts of warning lights came on. I managed to limp it home after a few hours of letting it cool off. DON'T LET THEIR FRIENDLINESS FOOL YOU! They are extremely friendly, but jerk you around when it's time to do anything above and beyond. I am so upside down on this $600/mo 6 year loan that they got me into, I can't quite figure out what I'm going to do next. I'm either going to sue, or contact Ford directly to get this fixed maybe by another more competent dealer. I WOULD NOT RECOMMEND THEM TO ANYONE. This is not sour grapes folks, I gave them MONTHS beyond what any other person would have given them to fix this vehicle.

hcky4nick

25 de may. de 2011

I was extremely pleased with the serivce I received at Ron Bortnick Ford. The salesperson and sales manager I dealt with were friendly, responsive, and willing to work with me so that I could drive out of the lot with a BETTER automobile that I ever hoped to get. The deal wasn't wrapped up until well after their closing time, but they treated me wonderfully right up until I started my new car and drove off the lot. This will be the third car that someone in my family has purchase from Bortnick, but I can assure you it will not be my last. Thank you so much for the wonderful service!

JoJoVDub

23 de abr. de 2011

Marissa V. Miles and the entire staff at Ron Bortnick Ford went above and beyond to ensure that i ended up with the vehicle that I had been looking for. On the very first day of stepping on the lot, I was introduced to the sales manager and shook hands with one of the owners. Not once did I feel pressured at all, unlike every other dealership I had been to. Every question that i had was answered honestly and in a timely manner which was a nice change of pace. I got a great deal on a great truck and couldn't be happier. The only mistake I made was not going to Ron Bortnick first. Marissa V. Miles took great care of me and answered all my questions and concerns (even when I called her on her day off).

smbosari

24 de mar. de 2011

excellent service from all parties. Vehicle purchase was transacted without alot of backand forth game . i was able to get all my questions answered during a drive up from Savannah and sign all the papers the next day. Very satisfied! I wass pleased to be able to be met on each visit and greeted by name by the owner.

fdigiovanni

23 de mar. de 2011

Between myself and my family, we've purchased two vehicles and held multiple leases from Bortnick Ford in the last five years. As a customer, there's a comfort that comes along with the friendliness that I encounter in every visit. Although I live in Annapolis, I always find it worth my while to drive the extra distance to have my F150 serviced here.The service department is very attentive to any concerns you may have and the prices are great. Whenever a rebate is available, I am not only informed about it, but all the paperwork necessary for redemption is provided without even asking, making it very simple to send it in the mail.It's nice to go to a place where they take pride in finding the best deal for you and make it a priority to accommodate your needs as a customer, such as the shuttle service they offer which I've used a couple of times.Lastly, I've never had a complaint about their quality of service.

mvbatara

24 de feb. de 2011

I was satisfied with their customer service because everybody was helpful in making sure I was happy with my purchase and price. As a first time buyer they made me comfortable and didn't pressure me into doing anything I didn't want to. Laurie even found me a lower APR, which I was very grateful for.

lsharrell

24 de feb. de 2011

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customers and to offer the best possible deal. In my case, I am a USAA member and he was able to meet my wants as far as the vehicle that I wanted, but beat all earlier offers from other Ford dealers in this area. He is also very excellent with email - we did the preliminary discussions online, and he was prompt, responsive and forthcoming on all matters pertaining to the purchase of my new Edge. It is worth noting that he remained so, even after the actual purchase. I was so impressed with Marc and his dealership that I brought my fiance in about two weeks later to purchase a new Focus!

Norma Wiegand

19 de feb. de 2011

My experience at Ron Bortnick Ford was very gracious and very professional from the time I indicated an interest in one of their used vehicles via email to the time I drove off the lot with the great vehicle I purchased at a very reasonable price. They seemed to anticipate questions and needs and were good listeners. Marc Bortnick treated my husband and I like family. Our sales person, Jeremiah Burton, was refreshingly honest and personable. I would not hesitate to recommend others to this comfortable family owned business.

helenmargiou

7 de feb. de 2011

Marc Bortnick is a fantastic, hands-on manager, willing to accommodate his customer and to offer the best deal possible. In my case, he beat all earlier offers from other Ford dealers. He is also excellent with email - we did the preliminary discussions online, and he was prompt, responsive and fortchcoming on all matters pertaining to the purchase of the car. It is worth noting that he remained so, even after the actual purchase. For example, when work on the radio was needed, he gave us a rental car so we would not have to drive our own without a radio. He is a truly solid person and I recommend him and his dealership unreservedly.

mandhmurphy

17 de oct. de 2010

This was the most pleasant car-buying experience I have ever had. The employees were very knowledgable, friendly and never pushy. Gave me a fair trade-in price for my vehicle and I am extremely satisfied with my new Ford Edge. I would highly recommend this dealership.

edgreenc

16 de sep. de 2010

So nice and helpful!!!! They had a great price and still went lower. Great honest friendly staff! We will always recommend them to allof our friends. We drove thirty minutes to get to them because they are sooo wonderful. You need to just give them a chance...

angspike

18 de jun. de 2010

This is owner/operator dealership. The president, son of the original owner will work with you and is very responsive.This store is not like the corporate stores where they don't even remember you.There is a reason they are the last of the new car dealerships left in Upper Marlboro.I have bought two vehicles at this dealership and both times have been treated fairly.When you call this dealership, a human always answers. The whole staff his friendly and there does not seem to be much turnover.This dealership was worth the hour drive from my house!!!

Margaret Applekamp

1 de mar. de 2010

Everyone at the dealership was extremely friendly. The dealership has a very family oriented atmosphere. I spoke with a lot of employees there including the owner and everyone made sure we were well taken care of. I look forward to working with Ron Bortnick Ford in the future.

MRAWIZ

27 de feb. de 2010

I saw a used Lexus ES330 on the internet and stopped by the dealership, Bortnick Ford to look it over. A salesman, Mr. Woodson came out to greet me, even though it was a very cold morning. He was very friendly, knowledgeable about the vehicle, but not pushy, which put me at ease. I brought my wife back later that day to see the car, not really thinking we would buy right away. Again, Mr. Woodson came out to greet us and answered all of our questions.This is my eighth car purchase and I detest the dealership experience; however, this experience was pleasant. With my research and the information from the salesman, I thought the price of the vehicle was a little better than reasonable. When the salesman offered to get a quote for my trade-in I agreed out of curiosity. I already knew the book values on my vehicle. The dealer's quote for my trade was slightly higher than I expected. They asked me if I wanted them to check into financing. I declined because I had an excellent finance rate from my credit union. Mr. Bortnick suggested he could possibly beat that rate. Finally, I agreed to see what all the numbers looked like on paper. Mr. Bortnick carefully and honestly explained all the figures. He showed us a list of the same year and make vehicle pricing within 250 miles. He mentioned that his price wasn't the lowest because of the excellent condition and options of his vehicle; my wife asked him to reduce his price to the lowest price shown. I was very pleased when he agreed to split the difference. When I mentioned that I had a better trade-in offer he matched it, again to my surprise. They also got me a finance rate nearly 2% lower than my best credit union rate. The deal was too good to pass up from a dealership where I didn't feel like I needed a shower afterward. Now, I am a happy Lexus owner, with a very good opinion of Bortnick Ford. I also have access to services like lifetime loaner, free next oil change, free detailing anytime I come in, service reminders and coupons and a few new friends. This was my first time coming to Bortnick Ford, but I will check here again the next time I'm in the market and recommend this dealership to others.