Stegve

15 de mar. de 2016

I have dealt with Vaughn Automotive for over 10 years, from buying a new Traverse to working on my 17 year old Buick Regal. They are fair, honest and make every effort of take care of the Customer. I would recommend Vaughn to both family and friends.

VanceW

4 de mar. de 2016

Tried to contact the seller twice. Heard nothing back. I bought a car from someone else.

Rob K

28 de feb. de 2016

Chris Utterback gave me a great experience when buying my 2015 ford focus ST. I drove all the way from Madison WI and you guys made it well worth it. I was trading in my 2007 Chevy Silverado and they gave me fair pricing up front on the car as well as the trade in value of my truck. I would Highly recommend buying a vehicle from here. Thanks again.

Jeremy W.

23 de feb. de 2016

I was looking to upgrade my truck to a newer model. I had a 2011 Silverado in my sights. It was a nice looking truck and newer than my 2007 Silverado. I test drove it and went back to Vaughn's the next day to talk price. The salesman Curtis took my truck for a drive so we could determine trade in value. I was hoping to get around $12,000 for my truck. The Sales Manager Marcus Bennett then took it for a drive. Marcus brought me a breakdown of what the purchase agreement would look like and how it broke down financially. He then asked if I had ever considered leasing a vehicle. He showed me what the cost of a new 2016 Silverado LTZ would be and it was the same payment per month as the 2011. I also was pleased to see that he was giving me $14,000 trade in for my truck regardless of which truck I decided to take home. Needless to say, I love my new 2016 Chevy Silverado LTZ and was very pleased with my buying experience!

Doug Anderson

31 de ago. de 2015

I was planning on purchasing a Toyota Camry but at the last minute, I decided to take a look at the Chevy Malibu. My sales representative was Danny Fane. Danny was very friendly and helpful. He was not aggressive with me to make a purchase and was very knowledgeable about the car. After working with him, I was glad he ending up being my salesperson. I gave the finance representative my information and the loan docs were ready for me to sign the next morning. That process was quick and easy as well. I would recommend Danny to others. Thank You for all your help. Doug Anderson

JimE

25 de ago. de 2015

It's been 43 days since we bought our Corvette from Vaughn's. we're still waiting for our title and registration to show up. You are only supposed to drive on a bill of sale for 30 days in Iowa.

JAG5

14 de jul. de 2015

Super fast service - 30 minutes, thereabouts, for an oil change, tire rotation and new wiper blades. Friendly staff and I love that Mandy emails me a reminder to bring my car in for service. Keep up the good work.

selmore

27 de jun. de 2015

Had a excellent experience, very thoughtful staff, excellent customer service, Seth Urgenson and Sheri Fane was very helpful, would definitely recommend

KW

20 de jun. de 2015

>Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why.

denver

20 de jun. de 2015

>Warning Car salesman-"James L." and Vaughn Automotive for allowing this type of customer service (or so called service) at there business >This dealership is obviously OK with their data, trust, ethical practices to be incorrect and wrong and also being disrespecting to the customer/consumer & that it is the customer/consumer to be i guess at fault? Well that was my experience. So in other words the most worst & horrible customer service I've ever seen and dealt with. >I would NEVER recommend anyone to come buy or even think about buying a vehicle from this place unless you are OK with being lied to, mislead and then being accused of it being your fault. >>My husband and I were highly interested in a truck that Vaughn Automotive had for sale on their website so we called the next morning and were reassured by "James" that the truck was on the lot and was indeed for sale, and that we could put a $500 deposit on the truck to hold it until we could get there on Saturday. We did not put a deposit down(thank god) because we knew we wouldn't get that money back. Then the next day "James" emailed stating that truck was sold the previous morning (this is the same morning we called and same morning that he told us it was there and was available) in his email it stated that a buyer had came the night before we called and took the truck home! So if we had put $500 down on this truck to hold it, when we had came on Saturday first it wasn't going to be there and second they were just going to help us find another truck that would suit us. I'm sorry but DON'T assume that you would have another truck that would work for us. That is for us to decide not a dealership or a salesman. What horrible customer service to not physically go outside and use your eyes and check your inventory, when you knew a gentlemen had already picked up the truck to take home the night before we even called. Then turn this situation around and blame the customer(ME) for it being our fault for talking numbers over the phone. I understand you don't need any numbers from me when I'm already authorized from my bank to pay what a want in whatever amount i choose. I was going to the dealership on Saturday with check IN HAND to pay for this truck IN FULL, whether we chose to do a trade-in or not. So in the end, "Vaughn Automotive" WILL NEVER get business from me or whoever I know. Good luck to whoever goes and deals with them, but did I warn you. This is what gives a car salesman such a bad name and now I can see why.

DSwaim

26 de may. de 2015

Everyone is always so helpful. I love that you provide a shuttle service, it makes it easier to drop off my car and go on to work instead of waiting for it.

BW

7 de may. de 2015

Very professional and nice and neat and cool and awesome.

Jackson

4 de abr. de 2015

I recently inquired about 2 separate vehicles on 2 separate occasions, and never heard back from Vaughn either time. Honestly, what is the point of having a "contact dealer" form if you're not going to respond to customer questions? I don't mind making a drive to Ottumwa, but I'm not going to do so if I can't even have basic questions answered before investing the time and effort. With its lackadaisical customer service, this dealership is costing itself business (including mine).

Armando

29 de ene. de 2015

Great discounts very fast transaction,special thanks to Gabby.

Dee Bohi

31 de oct. de 2014

I can't even imagine trying to go to another dealer after all my many cars and trucks that I have purchased from Vaughn motorsl..starting with the original owner downtown Ottumwa. My first Cadillac was a deal made with the owner and I was very shocked with the wonderful deal Mr. Vaughn gave me. The service and purchases have continued with the owner/operator now(grandson of that wonderful Mr. Vaughn)...Our salesman that we use all the time now is Bill and he is a go get it done type of salesman. We have NEVER regretted any purchase we have made with VAUGHN MOTORS,OTTUMWA IOWA

Lu

12 de oct. de 2014

Giving 1 star bc I have to in order to leave this review. Was beyond disappointed when I tried to purchase a car and was lied to and given the run around for 4 days. Went to another dealer and was approved and bought a car that is nicer and newer than anything vaughn automotive declined to finance me for. Would not EVER suggest them to anyone else!

Carguy267

20 de jul. de 2014

Bought a 2012 Sonic off them and had it service there regularly. Had nothing but problems dealing with the service department. Every time I would go in, the mechanics would be goofing off and had to wait a great deal of time to talk with someone. Had lots of problems with the car since day one and every time the would look at it, they said they did not find anything wrong and i would continue to have the problem. Went in with a vacuum leak from the valve cover gasket while it was still under warranty. The service rep wanted to charge me the $220 to replace it and would argue with me that the warranty would cover it since it was part of the power train. The last time I was in was to purchase new tires, which a few days later they charged my credit card twice. I had to work with the lady in charge of the billing and she did not want to return MY money and treated me with disrespect. That was the last straw so I went to another dealer and they fixed the problems that Vaughns didn't want to mess with. The reason I bought my car there was my Grandfather worked there his whole life and my family has bought several vehicles off them, thought I would be treated great, guess not. Next time ill buy from someone else do to their lack of customer service.

LRottumwa

5 de jun. de 2014

Have had my new cruze for bout a week now and love it!! Eric Goheen was a big help and everyone else at Vaughn's. Even though took some time in the buying process had a good experience from the step in the door till the drive off the lot ... would consider buying from them again

APat

12 de may. de 2014

Just bought a 2014 Silverado from Vaughn Automotive. I would highly recommend going there to anyone. I worked with Clayton and he was great! I will consider this dealership for my next vehicle based on my experience.

zilbal.seabee

24 de abr. de 2014

I have purchased a variety of vehicles from Vaughns, Been pleased every time.

Stephen Smith

21 de abr. de 2014

I have bought 2 vehicles in the last 8 months. Vaughn Automotive will always be my first choice.

Interestednpurchase

21 de abr. de 2014

I tried to contact this dealership via email & things were okay. I would ask questions that were never answered & then I would be pushed onto someone else. I called only to get voice mail. I was interested in purchasing a car on Friday. I called on Thursday & was bounced around from Gabbie to the financial department to Eric, and finally I asked to speak to a supervisor who only took my information down & still didn't help with a purchase. I was told I would be emailed back & never received anything. This dealership seems really shady. You call about prices & you get the run around. I would avoid this dealership at all cost.

Paul Dannen

15 de feb. de 2014

Dealing with Gabby Trejo was a pleasure. Every thing from the test drive, to the financing was excellent. The dealership was very fair in the price of the vehicles that we were trading in and buying of our new vehicle. I would recommend this dealership to anybody looking for a vehicle

B Thomas

22 de dic. de 2013

Had been talking to a couple of other dealerships and decided to try Vaughns glad we did. Good staff that didn't hound you or have to keep going back with another offer from their supervisor. Good quick experience they found us the car we wanted.

Jason B.

18 de dic. de 2013

I found Vaughn on the internet. I'd never heard of them before. I was looking at a brand new Cadillac Escalade. Clayton was very helpful in helping me figure out which packages had which options. Very nice guy, & really tried to earn my business. I ended up purchasing a "lightly used" Escalade from a different dealer to save about $15K. Vaughn didn't have any used ones, or I would've purchased from Clayton. Would like to buy a car there sometime.

Victory & Kelly

7 de dic. de 2013

We looked all over the state for a used Honda Fit and found the exact year, model, and color at Vaughn Motors. It was a long drive but well worth it. We are very happy with our purchase and were happy with our saleswoman.

Enclave buyer

4 de dic. de 2013

clean facility that was easy to locate and pleasant sales staff

raiderhot_81

7 de nov. de 2013

Everything!!! I AM TOTALLY ENJOYING MY CRUZE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Royal W.

7 de nov. de 2013

Fixed a problem I had been experiencing for a while but was unable to duplicate. They found the problem, and fixed it at a reasonable cost. Well done!

starving musician

30 de oct. de 2013

Caroline was GREAT and the staff did a great job fixing my vehicle and the sales staff was a pleasure to work with. Dan Miller has a good crew!

MS

27 de ago. de 2013

The courtesy of all of the team was great!. I was treated like I was somebody important!

Tim Kirkman

7 de jul. de 2013

The staff was very helpful, and they tried to meet us half way.

SinnBadd78

1 de jul. de 2013

Great service, clean facility and they worked with me to get a few issues fixed.

oldie

5 de jun. de 2013

I have purchased a couple of different vehicles from vaughns each time the experance was very satifisfing. IT does take awhile for all the paper work but no more than any other dealer I have delt with Tim who sold the vehicle I purchased was very thorough and business like

Bryan

4 de jun. de 2013

I just bought a used pickup from Vaughn. I love the truck and am very happy with it. I got an alright deal on it as well. However, I was looking for a vehicle and had emailed them about the vehicle. I said a certain price that I wasn't willing to pay more than. The salesman said that if I could get there that day, that the vehicle would be at that price. I live a decent distance away as well, making the trip over wasn't very easy. After I got there, the salesman who I had been in contact with said that the they could not go as low as I had previously been told. I'm a pretty young person in college and do not have a lot of money, but the salesman had known that I had a lengthy trip over there and i was pretty committed to buying the vehicle. They budged just a little on the price and I had to empty my bank account in order to pay the price since they had changed it. I will admit though that I was treated good and even though I was buying a cheaper vehicle they at least tried to make me believe my business was just as important as a person in there buying a new car. The salesman even dumped their client off in order to help me. Before they jumped the price, I was thinking I would buy my future vehicles from them. I'm a farmer and about to start a family with my wife to be in the next few years and will be buying a few cars in the near future, but after that I just don't know if I can trust them when I get there. Depending on who the person is and what they are looking for, I might still suggest them to a friend. Not a bad place, I just know I needed my hard earned money more than them, and should have just walked away and gotten the price down instead of taking their offer.

Ken F.

25 de may. de 2013

A great home town dealership...Have dealt with Bill Collins numerous times great to work with i'll keep coming back....always a good deal to be had if you give them a chance!!!

Carey A

22 de may. de 2013

Great buying experience for our New Silverado. I searched online for what I wanted and there's was the best deal in the color and options my husband wanted. The only item they could improve on was the time to get through everything at the dealership. But it was a Saturday and they were busy, other than that it was a great experience.

Amelia H.

15 de may. de 2013

Good experience, very helpful in all areas. Everyone was very curtious. They answered all questions that I asked.. Very clean. They were all very professional and knew how to explain, things that pertained to the car.

Sunshine33

9 de mar. de 2013

I took my equinox in for the first time for service. I like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat)Paperwork was handled quickly. I was greeted promptly when I came back to get my car. Everyone was very nice and they even washed my car!

JamieL

9 de mar. de 2013

I took my equinox in for the first time for service. I like how they kept my car clean (after I dropped if off in the service drive, they covered the steering wheel and put a seat cover on the driver seat) Paperwork was handled quickly. I was greeted promptly when I came back to get my car. Everyone was very nice and they even washed my car!

Edward E.

4 de mar. de 2013

I purchased a brand new vehicle in January of 2013 out of state from Vaugh Automotive. At the time, communication between the sales rep. Tim Kirkman and the finance department was acceptable for doing business out of state. However, after the purchase contract was signed there was little if no communication in response from the sales rep. or finance department. I never received finalized copies of the contract as I requested nor the window sticker (which was specifically asked to be mailed or placed in the vehicle) to date (now March 2013), The only reason this vehicle was not purchased locally in Texas was because of the value and options, however, I would not do business with this dealership again because of lack of communication following the purchase and not complying with my specific request after being told it would be done numerous times before the purchase and during the waiting time for delivery.

Go Chiefs

30 de nov. de 2011

We were very pleased that we were able to buy the Cruze for about the same as we did our 2009 Malibu. Everything went smoothly.

Speedy

1 de ago. de 2011

The buying experience was ok. Josh was very friendly. They were a little slow and left us waiting for a long period of time while not telling us what was going on. The vehicle was very clean and in good shape, although missing the front plate bracket, which they remedied within a couple days. They use the term "local one owner" rather loosely. Service Dept is horrible, don't ever take a car there for repairs.

novion

20 de jul. de 2011

Dealing with them prior to the sale was great, but after the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neither one ever bothered to respond. Avoid this dealership at all costs. Revision...Approximately 3 months after the sale, the owner contacted me to resolve the issues. Follow-up service and communications have been great.

anovion

20 de jul. de 2011

Dealing with them prior to the sale was great, but after the sale there were some minor issues with the vehicle as delivered. I tried repeatedly to contact Josh and Kyle via e-mail and telephone, but neither one ever bothered to respond. Avoid this dealership at all costs.