Lakesha

20 de sep. de 2016

Fantastic folks at Volvo of Lisle. Enjoyed working with John T. and Ken. If we can help it, our next Volvo purchase will be from them!-Kesha & Ryan

Paul

5 de ago. de 2016

Truly helpful, answered all of my questions and offered other insights. Educated me - didn't sell me - and that won my business.

Volvoleaser

27 de jun. de 2016

The dealership is really busy right now because the new XC90 is so popular, but once I made an appointment everything moved really quickly. I picked out the car and agreed on the price and then I came back in the next day to pick it up. Car was ready and the paperwork was all set and only took a few minutes. Rick, the sales guy was great through the whole process. Not the usual car sales nonsense. We were able to agree on the price easily without a lot of back and forth, and I'm very happy with the deal I got.

Feeling_disrespected

15 de jun. de 2016

I'd been taking my '98 XC70 to Volvo of Lisle since I bought it. The one star is for the good service from John Korallus that I did receive during this time. However, the taste that lingers in the mouth is from the last thing we eat. 2 weeks ago I had the car towed in with a fuel leak, but 3 days later they told me it was irreparable. Today, I realized their interest level in the customer drops from 100% to 0% the minute they realize there is no more money to be made. After paying around $8,000/= in repairs over 3 years, the Service Manager made me pay another $145/= to practically tell me to take my piece of crap off their parking lot. This is the Volvo that Volvo of Lisle had maintained since the day I bought it. On top of that they charged me for an unsolicited "rental", which I had returned the day they told me about my car. And all this after lying to me for 10 days about a 2008 Volvo the Service Manager said he had, that he could sell to me. The Sales Department denied having such a car. Despicable ethics, despicable management, never again.

hardtime

10 de jun. de 2016

It was my first time with this dealership. Everything is very transparent when working with them. I, as an customer, do not feel that I have to play a game with them on negotiation.

dugums

7 de jun. de 2016

Bob Makowka is excellent to work with: he took his time and made sure my family ended up with the right car. Ken Kowal and Tommy Korallus helped us find an even nicer car than we'd hoped for and made sure the deal worked for our budget. Hasan took us through the paperwork quickly and also explained warranty and other service options, which were quite reasonable. Bob saw to it that the car was ready for us to pick up and spent time going through the features so that I was ready to drive away and enjoy my new Volvo. These guys really know what they're doing and work together to provide a great, hassle-free experience. I've also used the service and parts departments for accessories and found them to be top-notch.

dugums

7 de jun. de 2016

Bob Makowka is excellent to work with: he took his time and made sure my family ended up with the right car. Ken Kowal and Tommy Korallus helped us find an even nicer car than we'd hoped for and made sure the deal worked for our budget. Hasan took us through the paperwork quickly and also explained warranty and other service options, which were quite reasonable. Bob saw to it that the car was ready for us to pick up and spent time going through the features so that I was ready to drive away and enjoy my new Volvo. These guys really know what they're doing and work together to provide a great, hassle-free experience. I've also used the service and parts departments for accessories and found them to be top-notch.

Gary Monfeli

3 de jun. de 2016

Fast work and great people to work with. Service is always great at Volvo of Lisle.

tom123

26 de may. de 2016

Bob Makowka and Ken Kowal were a pleasure to deal with. They did everything they said they would, were friendly, efficient and flexible. My first Volvo experience was a great one.

Dae Kim

18 de abr. de 2016

I purchased a 2013 Audi Q5 from Volvo of Lisle and it turned out to be the best car buying experience. I bought the car $5000 below Kelly Blue Book value and they also gave me a fair price on my trade in. I was in and out of the dealership in about 2 hours. I would highly recommend this dealership.

DwayneLinich

16 de abr. de 2016

Excellent Customer service, Lolita Cook was great. she explained everything very plainly . She is really an asset to the company. She walked me through the procedure of purchasing the vehicle very professionaly

Rsessner

10 de abr. de 2016

I've been going to Volvo of Lisle for over 8 years and the service department is top notch. I've never had to bring my car in twice for the same repair and the quality of thier work is excellent.

Sackreligious Purchase

24 de mar. de 2016

I was looking for a car for over two and a half years and was pretty positive I was going to purchase another Jeep Grand Cherokee Summit which is fully loaded to the hilt with a Hemi or Diesel. The new Jeeps are much more expensive than they used to be since they redesigned them so I really took my time trying to look around at other German SUV's and some other brands. Then I came upon the Volvo XC-90 when watching a car show; car matchmaker and esquire car/suv of the year back in 3rd quarter of 2015. I first test drove this vehicle at another dealership and then a couple weeks later I went to Volvo of Lisle. They were extremely busy on a Saturday afternoon. Lolita came out from the back of the car showroom and immediately came up to me to see if I needed help. She seemed sincere and excited about the product from the beginning. I explained to her what I was looking for and that I had been a Jeep guy since I was 18 years old and it, a Jeep, was the first new car I ever purchased and have been driving a couple different Jeeps for 22 years as my SUV of choice. Lolita explained to me the entire SUV and then we went for a test drive. I stopped into the dealership many times over around 1.5 months and Lolita always made time for me there, while also being prompt in returning phone calls and e-mails. She was prompt and thorough each time answering all of my questions and or finding the answers and getting back to me, but once again she was extremely knowledgable about the vehicle. Almost deciding to make the purchase I brought in my old vehicle with all accompanying paperwork and Ken, Sales Manager, gave me a better price than any other Volvo Dealership and Jeep Dealership since he felt that I really took care of the old vehicle. I didn't even have to negotiate for this at all, wow. It looks as if they also already sold it as it is no longer on their website, sweet sold my old baby and within two weeks max-I hope it went to a deserving individual! Ken and Hasan also gave me a quote on an extended warranty and were very fair about the price with this to. Lolita, Ken, and Hasan all made me feel like I was getting a great value for the entire package; trade in, warranty, and new vehicle(wasn't marked down much due to the redesign and being new to the market). They also all seemed like they truly loved their jobs, and worked well together! Thank you to all involved you made me feel good about going against many of my usual buying habits; changing brands, changing dealerships, going with a darker exterior color, going with a lighter interior, and purchasing the first model year of a redesigned vehicle. I really did break all my usual reasoning, so they must have really done something right to change the stubborn particular person that I am. I would recommend anyone from any walk of life to go into this auto groups home, they treat you like a friend after getting through the usual introductions. The show room is nice, the waiting room is a little dated-who really cares, but to me service is king and they provided this to the tee which is an intangible amenity that is worth paying for, but you don't have to at this establishment! Oh also I dealt with a service tech the second day I owned the vehicle just to get some more knowledge on the engine and electric(yes I want to know it all), he was awesome, but I am forgetting his name; I am sure I will remember it in time as well as the service managers too since I like to keep my vehicles fresh and ensure it is conditionally sound hence getting the extended warranty. Very friendly guy and knowledgable about this new car and engine, heck it hasn't even been out a whole year yet. I am very happy thus far with the purchase!

Sackreligious Purchase

23 de mar. de 2016

I was looking for a car for over two and a half years and was pretty positive I was going to purchase another Jeep Grand Cherokee Summit which is fully loaded to the hilt with a Hemi or Diesel. The new Jeeps are much more expensive than they used to be since they redesigned them so I really took my time trying to look around at other German SUV's and some other brands. Then I came upon the Volvo XC-90 when watching a car show; car matchmaker and esquire car/suv of the year back in 3rd quarter of 2015. I first test drove this vehicle at another dealership and then a couple weeks later I went to Volvo of Lisle. They were extremely busy on a Saturday afternoon. Lolita came out from the back of the car showroom and immediately came up to me to see if I needed help. She seemed sincere and excited about the product from the beginning. I explained to her what I was looking for and that I had been a Jeep guy since I was 18 years old and it, a Jeep, was the first new car I ever purchased and have been driving a couple different Jeeps for 22 years as my SUV of choice. Lolita explained to me the entire SUV and then we went for a test drive. I stopped into the dealership many times over around 1.5 months and Lolita always made time for me there, while also being prompt in returning phone calls and e-mails. She was prompt and thorough each time answering all of my questions and or finding the answers and getting back to me, but once again she was extremely knowledgable about the vehicle.Almost deciding to make the purchase I brought in my old vehicle with all accompanying paperwork and Ken, Sales Manager, gave me a better price than any other Volvo Dealership and Jeep Dealership since he felt that I really took care of the old vehicle. I didn't even have to negotiate for this at all, wow. It looks as if they also already sold it as it is no longer on their website, sweet sold my old baby and within two weeks max-I hope it went to a deserving individual! Ken and Hasan also gave me a quote on an extended warranty and were very fair about the price with this to. Lolita, Ken, and Hasan all made me feel like I was getting a great value for the entire package; trade in, warranty, and new vehicle(wasn't marked down much due to the redesign and being new to the market). They also all seemed like they truly loved their jobs, and worked well together!Thank you to all involved you made me feel good about going against many of my usual buying habits; changing brands, changing dealerships, going with a darker exterior color, going with a lighter interior, and purchasing the first model year of a redesigned vehicle. I really did break all my usual reasoning, so they must have really done something right to change the stubborn particular person that I am.I would recommend anyone from any walk of life to go into this auto groups home, they treat you like a friend after getting through the usual introductions. The show room is nice, the waiting room is a little dated-who really cares, but to me service is king and they provided this to the tee which is an intangible amenity that is worth paying for, but you don't have to at this establishment! Oh also I dealt with a service tech the second day I owned the vehicle just to get some more knowledge on the engine and electric(yes I want to know it all), he was awesome, but I am forgetting his name; I am sure I will remember it in time as well as the service managers too since I like to keep my vehicles fresh and ensure it is conditionally sound hence getting the extended warranty. Very friendly guy and knowledgable about this new car and engine, heck it hasn't even been out a whole year yet.I have been driving the new XC-90 which is pretty loaded to the hilt for two full weeks now and already have 1k miles on it and just truly enjoy it. If these guys can get a man, who loves Jeep as it has been part of my identity as my wife says, to drive a Volvo SUV that used to be just for soccer mom's they can do anything. But I also have to give Volvo kudos for redesigning such a great vehicle with awesome, ahead of the others, technology and amenities. Yes it is better than the i-drive in BMW and kills Benz and Porsches infotainment centers by far! The small little engine is faster than my 5.7 330hp Hemi in my old jeep, but not the SRT version. So I look forward to next winter and a great summer.Thanks again Volvo of Lisle; Lolita, Ken, and Hasan for making this such a pleasurable transition and purchase! To Volvo corporate please roll out this engine, T6, and infotainment center into the XC-60 so I can pick one up for my wife in a year or so when we flip her car, don't forget the cool headlights with Thor's Hammer either!!!!

Phlipphlop

14 de mar. de 2016

Excellent Customer Service, all the way around. Although I experienced a minor finance/service bump, I was made whole and thoroughly satisfied in the end. I want to especially commend Ken Kowal for working with me to get my concern(s) rectified, and Cory Groth for my SUPERB customer service experience in the Service Dept. Cory's professional and personal skills are impeccable, and he made the entire journey a joy and very delightful. Lolita Cook is a phenomenal Sales Advisor, and never once did I feel pressured in purchasing a new OR used vehicle; the Sales experience was smooth and seamless. I would highly recommend Vovlo of Lisle, and any Volvo vehicle, as I am "Volvo for Life!!!"

kschiest

9 de mar. de 2016

We visited Volvo of Lisle after finding a used car on Cars.com. I was very happy with their service. John Taylor (dealer) and Hassan Salameh (financing) were very friendly, helpful, and accommodating. I planned to look at the car, but didn't think financing would work that day. However, they helped us out and we were able to drive away with the car! We just love the vehicle, and definitely recommend Volvo of Lisle, John, and Hassan.

Julie

25 de feb. de 2016

Very knowledgeable sales staff. Bob was great. He walked me through all the features in my new Volvo before I left the dealership. I love my new S60. Ken the Sales Manager was also very helpful.

Julie

25 de feb. de 2016

Bob was a great salesman. Showed me all the great new features in my car before I left the dealership.

ryan,mary59

24 de feb. de 2016

I had been looking for a car to buy and found a car at Volvo of Lisle that I liked. They had the interior color I wanted and the price I needed. Dale Abernathy was my sales person and he helped me by explaining every aspect of the process. He never pressured me, which I really appreciated. Ken Kowal was the Sales Manager and explained the financial part of the process. Very kind and thorough. It was truly the best car buying experience I have had. I will recommend this Dealership to my family and friends without hesitation.

Kendall251

24 de feb. de 2016

I bought a S60 a few months ago and I loved the dealer. Everyone was very friendly and helpful making my overall experience wonderful. I would definitely recommend this dealership.

Amber K.

24 de feb. de 2016

I purchased a 2010 VW Passat from them and everyone was wonderful. John was very knowledgable and Ken was great with making the whole process go smoothly. Thanks again!

Shannon

23 de feb. de 2016

While looking for an suv, I came across a used Lexus RX350 at Volvo of Lisle. The pictures that were posted online were beautiful but I had to see it for myself. My salesperson, Dale Abernathy, was very professional, courteous and extremely knowledgeable. He made the car buying experience feel like two friends chatting about cars. The price was right and the suv was beautiful. Needless to say, I purchased it that day. Since the experience was so great, I recommended Volvo of Lisle to my uncle (who was also in the market for an suv). A few weeks later, my uncle purchased his Volvo XC90 from Dale. I would recommend Volvo of Lisle and Dale to everyone!

cartotruck

17 de feb. de 2016

Dealer is very cheap with customer amenities (snacks, soda, cookies, etc.), burnt stale coffee, old outdated dirty facility, unmotivated, slow, non communicative, made numerous attempts to communicate with sales person via email without responses or call backs, take it or leave it rude non-competitive trade offer, no willingness to compete with written competing dealer offer, just pushy and demanding on their "deals" sales tactics. Google "Ziegler how to work a car deal" and watch the movie "SUCKERS" if you want to know what the "sales people" working in the car sales industry think of and how they treat, car buying customers. This industry should be fully automated already!No reason for us to deal with sales/service/parts at Lisle Volvo/Honda going forward!

sebas2001

2 de feb. de 2016

I was at Volvo of Lisle yesterday to purchase my first Volvo. I can only say that I am very pelased with the service I recieved at Volvo of Lisle. Bob, our salesman, was very knolwedgeable and friendly and great to work with. The quality of customer service by the General Manager, Ken, and the Finance Manager made it, by far, the most pleasant car-buying experience I've ever had. I would most definately refer anyone to Volvo of Lisle and will certainly come back when I am looking to purchase again. Thank you! Sandra

Richard

26 de ene. de 2016

I ask for eprice on used XC70. What I received it was just general information about dealership.Never received eprice. Spoke to Customer Care Agent, she suggest to come and see vehicle. I set appointment to see car ... when I arrived I learned that the car I want to buy is in transit and nobody know when it will arrive. I wasted 2 hours then drove to Subaru dealer and got new 2016 Subaru Outback.

jim-c

18 de ene. de 2016

Purchased a Volvo XC60 from them and got it shipped to all the way to Albuquerque, NM. I could not be more pleased. Thanks to the staff.

AleitaAnderson

8 de ene. de 2016

I came into the dealership during the summer to test drive and learn about the Volvo XC90. Lolita was excellent! She answered all my questions and worked closely with me to get the options I wanted on the car I ordered. She has kept me in the loop during the entire process. Lolita is professional, knowlegable, friendly. The entire experience was plesant.

volvo lover

23 de dic. de 2015

I have used this dealership for years. I bought my second and third Volvo from Volvo of Lisle. I have always been treated fairly and with respect. The service department is excellent. I have never been disappointed with the service on my cars. Last January they replaced a faulty fuel pump at their expense even though the car was way out of warranty. I love the quiet waiting room where I can read while my car is being serviced. This dealership is the gold standard of dealerships.

lkw9

11 de nov. de 2015

I purchased my first vehicle from Bob and couldn't be happier! He was knowledgeable, friendly and very professional. I never felt pressured or felt like I was getting the runaround. The process was easy and very enjoyable. Definitely will recommend Volvo of Lisle to family and friends!

VolvoPhoto

2 de nov. de 2015

Great service department, good people. They are friendly, fair, efficient and honest. In particular, John K. in service is simply outstanding and caring. I highly recommend buying from them.

Mark

12 de oct. de 2015

I purchased a Volvo from this dealership. This was a long distance purchase do to the fact it was located on Cars.com. Everyone that worked on the sale was extremely helpful and professional. Thanks again to John Taylor and staff.

Mark

11 de oct. de 2015

Located a nearly new Volvo S 60 via an internet listing. John Taylor stayed in contact with me from the time I first inquired about the vehicle until he picked me up at the airport a week later.Everyone I encountered at this dealer ship was very professional and extremely helpful. I still can't believe how well everything turned out .

masaru

1 de oct. de 2015

It was my first time to buy an automotive in U.S.A. as I was just moved from Japan. Lolita Cook was so kind to assist me to purchase an used Volvo S60. She recommended my car from a plenty of stock based on my preference.

Scott62

28 de sep. de 2015

After shopping at a few other dealerships, Volvo of Lisle was like an oasis in the desert of stereotypical car dealerships. They were friendly, professional, fair, and efficient.If you want to be pressured and hassled, go elsewhere. If you want to be treated like an adult, please give Volvo of Lisle a chance.Thank you Lolita and Ken for a great experience.

Scott62

28 de sep. de 2015

After shopping at a few other dealerships, Volvo of Lisle was like an oasis in the desert of stereotypical car dealerships. They were friendly, professional, fair, and efficient. If you want to be pressured and hassled, go elsewhere. If you want to be treated like an adult, please give Volvo of Lisle a chance. Thank you Lolita and Ken for a great experience.

Terri

9 de sep. de 2015

John Taylor, Volvo of LIsle, was so easy and pleasant to work with. He listened to everything I was looking for, and provided me with several options just right for my budget. Never for one minute did I feel like I had to sacrifice or compromise on anything. The process was quick and easy, everything from processing paperwork, financing and driving off the lot in my new Volvo S60. This car is updated with the latest and greatest automotive technology, and is comfortable to drive. I am so happy with the car's performance. Overall, an excellent experience all around and I would highly recommend this dealership and the great staff - especially John, who takes such great care of new and returning customers.

Terri

9 de sep. de 2015

John Taylor, Volvo of Lisle, was so easy and pleasant to work with. He listened to everything I was looking for, and provided me with several options just right for my budget. Never for one minute did I feel like I had to sacrifice or compromise on anything. The process was quick and easy, everything from processing paperwork, financing and driving off the lot in my new Volvo S60. This car is updated with the latest and greatest automotive technology, and is comfortable to drive. I am so happy with the car's performance. Overall, an excellent experience all around and I would highly recommend this dealership and the great staff - especially John, who takes such great care of new and returning customers. You won't be disappointed.

Cathia

20 de ago. de 2015

Purchased a used 2010 model and was in/out in less than 3 hours. Definitely would visit again. Easy, straightforward, no BS. No back and forth with pricing. It was so close to making a car purchase enjoyable. Kudos to the experience.

Tony

12 de ago. de 2015

Beware, do not rely on advertised prices at this dealership, do not shop this dealership online! Used Forester listed for $23,000. Dealership sent me details of the vehicle through email multiple times, including the price of $23,000. There were multiple opportunities for the dealership to identify they didn't intend to sell at this price. After about a half dozen emails sent to me, the salesperson indicated the price was really $28,500 and they would not honor the original price. The salesperson also pointed me to the small print disclaimer on their website indicating prices on the website might not be accurate. I understand that mistakes can be made. I do expect that a dealership with integrity would honor an advertised price that is within reason. It certainly does not appear they are living by the claims on their website of "an unwavering commitment to excellent customer service." I was also quite insulted when the salesperson indicated in an email that I somehow knew the price was wrong or I otherwise would not have been inquiring about the vehicle from out of state. This clearly indicates a lack of understanding about car buying in the modern world where internet shopping out of state is common. It is also unprofessional and rude to blame a potential customer for the incompetency of the dealership. I have since looked back at other reviews and saw mention of concerns with honesty in the service department and rude customer service. Other reviews also pointed to sloppy paperwork, which seems consistent with not paying attention to details that are pretty important such as prices listed on the internet. I strongly recommend looking at another dealership, but at a minimum, be very cautious about advertised prices and triple check with the dealership on the price before wasting any time engaging in discussions about purchasing a vehicle.

Jonathan

31 de jul. de 2015

By far the best car buying experience I have ever had. Found the vehicle online, stopped in to look and test drive. Let the manager know I had other vehicles I wanted to look at and he had no problem with that. I think because he knew the Volvo is a fantastic car and would be back. Next trip in, sat down and they gave me a deal I couldn't walk away from. Great people, great management, I felt very comfortable, and best of all I love my Volvo. I would recommend Volvo of Lisle to anyone

Country Girl

15 de jul. de 2015

Purchased a Certified 2011 model. Everyone was wonderful from sales, service, credit, etc. All went out of their way to make it a very pleasant and fair buying experience. Made good on all promises and more. Will definitely have servicing of new vehicle done through Volvo of Lisle. Thank you all!

Country Girl

15 de jul. de 2015

Purchased a Certified 2011 model. Everyone was wonderful from sales, service, credit, etc. All went out of their way to make it a very pleasant and fair buying experience. Made good on all promises and more. Will definitely have servicing of new vehicle done through Volvo of Lisle. Thank you all!

Javalen

12 de jun. de 2015

We had a great experience buying a car from Volvo of Lisle. I felt comfortable working with everyone we came in contact with. They ALL worked together. We'll return when its time to buy another car.

Ionko22

8 de jun. de 2015

Saw a posted add for a vehicle anf went to take a look. I liked the car, filled out all the paperwork and was told it would take 3 hours to get an answer. Not a typical situation from my experience but it is what it is. The sales person, John, was supposed to follow up by the end of the day which he never did. I called back 2 days later and spoke with Tom to ask what is happening and why no one followed up. I was met with an 'oh well' apathetic type of attitude. This approach is not how people should do business in my opinion.

S60 Fast

8 de jun. de 2015

the process was professional, responsive courteous and fast. The team from the 2 sales professionals to office manager and service was excellent with no hassle or pressure to buy. Provided all answers and complete details .

Volvodevotee

7 de jun. de 2015

Volvo of Lisle has excellent customer service and works hard to make sure that the car you buy is one you will love for years. From start to finish, the car buying process for me was transparent, detailed and expedient. My salesman, John Taylor, was outstanding and made sure that the entire experience was enjoyable and streamlined. I received top dollar for trading in my old Volvo and as a result, was able to indulge in upgrades on the new car, which I now don't ever want to live without! My questions were all answered promptly and communication with my salesman via email was also excellent. I would highly recommend Volvo of Lisle and salesman John Taylor to anyone interested in buying a Volvo.

Ebock

31 de may. de 2015

Originally was looking at another Honda and luckily the Volvo dealer was in the same lot. Found the Volvo S60 in the lot and no longer wanted a Honda. Everyone was professional and worked to get me a good rate.

Adam Hardy

29 de may. de 2015

I was just stopping by to check out a used S60 and stumbled on to the best car for me at a fair price. Rick and Ken made the process as smooth and as straight forward as possible. Thank you!

Kira1993

18 de may. de 2015

I saw my future car online and emailed the dealer. I had a response within hours from Bob Makowka. I went into Lisle one day to test drive the car and went back that weekend to seal the deal. Bob was very efficient and had everything I needed ready to go.

sveiege

16 de abr. de 2015

I had the pleasure of dealing with Bob Makowka first over the phone and then after several weeks, in person. I had been looking for a certified used Volvo C70 and found what I was looking for at Volvo of Lisle while "surfing the Web". I live in Arkansas, so my ongoing contact was with Bob and he provided me with enough information which motivated my trip to Lisle. The experience my wife and I had with Bob and the Volvo team was cordial and without any sense of pressure. I am now back in Arkansas awaiting my title but enjoying our Volvo C70. It is a pleasure to deal with what I consider honorable individuals.

Chris

4 de abr. de 2015

Bob and the staff did an outstanding job helping me get my wife her dream car. They went out of their way to pick me up from the airport and make the whole procedure seamless so I could get on the road for my 8 hour drive home. To Bob and the crew,Thank you

tekline

6 de mar. de 2015

After starting my Internet search for a used car online, I narrowed my selection down to 1 Volvo dealer in the Chicago land area-Volvo of Lisle. I began working with 1 sales person and made a follow up visit when that sales person was not in. Even though I mentioned I was already working with another sales person and would close the deal that person, the level of service remained high.

Vlad

6 de mar. de 2015

Bob and the team of Volvo of Lisle made the car buying process a really nice and enjoyable experience.He was very accommodating, flexible, and not pushy at all. Also very knowledgeable and helpful.Altogether, it was a fun and laid-back experience, and I'd definitely go back to this dealership again. Highly recommended!

jschneider50

3 de mar. de 2015

We recently bought a used Volvo S80 for our teenagers from Volvo of Lisle. We chose Volvo after much research about automobile safety. We felt the pricing of the used car fleet was very competitive, especially compared to other Volvo dealers in the Chicagoland area. We were helped by Ken and John and they were both fantastic. We could not be more please with our new Volvo or with the service we received from Volvo of Lisle!

Di N.

25 de feb. de 2015

I purchased my first new Volvo (240 Wagon) in Lisle in 1992 from Rick Winkler. John Korallus, in service, kept it running for 23 years and 285,000 miles. When it finally could no longer be repaired, John, at my request, went to Rick and asked him to find me a used car, pronto. I drove out 48 hours later with a beautiful 2006 XC70. I could not be more satisfied with sales and service at Volvo of Lisle.

cynthiajwang

14 de feb. de 2015

Bob was by far the best car salesman I have ever met - he didn't give any bullshit, wss completely honest, provided all possible options, explained everything in detail, and answered all of my questions, and really helped me with the entire process. I wasn't planning on leaving with a new car, but Bob gave me a deal I couldn't resist! Thank you, Bob!

AnnaP

4 de feb. de 2015

I was referred to Volvo of Lisle by my aunt and uncle who have purchased from this dealer. It was the first dealer I went to and I was lucky enough to be greeted by John Taylor. He was wonderful, I instantly knew I could trust him. John responded to my many emails and did not pressure me while I did research and shopped around. I ultimately came back to Volvo of Lisle because of the people, it is a big purchase and I wanted to feel like the transaction was transparent. John made the process extremely efficient and easy. Ken did the paperwork with me and he was also great, he presented me with the product offerings, but did not pressure me. Ken was very thorough in explaining what each form was that I was signing and very efficient. Overall, I highly recommend this dealer and John Taylor. I also stopped by the service department and John and Dominic were both very knowledgeable and I will definitely be servicing my new vehicle at Volvo of Lisle.

Louie

3 de feb. de 2015

Dale in used car sales is a pleasure to deal with. I did not end up buying a car from the dealership only because the car was not the right one for me. However, Dale was so easy to deal with that I really wanted to buy a car from him. Would happily go back there.

Westergard

3 de feb. de 2015

A quick search lead me to Volvo of Lisle and they got it right on the first try! John Taylor was quick to respond to my inquiries with an honest assessment of the vehicle and addressed all concerns immediately. They made sure everything was prepared and ready to go as I would be driving the vehicle home over 900 miles away. As I stated above, "Couldn't ask for better!" You will not be disappointed in going with the team at Volvo of Lisle. Thanks again, gentlemen!

Timothy Westergard

3 de feb. de 2015

A quick search lead me to Volvo of Lisle and we got it right on the first try! John Taylor was quick to respond with honest an assessment of the vehicle and always quick to respond. They made sure everything was prepared and ready to go as I would be driving the vehicle home over 900 miles away. As I stated above, "Couldn't ask for better!" You will not be disappointed in going with the team at Volvo of Lisle. Thanks again gentlemen!

Jeanne

18 de ene. de 2015

We stopped at Volvo of Lisle just to browse, as we have been thinking of replacing one of our cars. Lolita Cook greeted us and offered to show us around. We test drove a couple of cars and went home to think it over. We were back several hours later to purchase a used XC70. We have never had such an easy, quick, and actually fun car buying experience. Lolita knew the cars and was able to answer all of our questions, complete with humorous stories. She and the managers stayed after hours to get us set up; I love my car and had a great experience purchasing it!

Jeanne J

17 de ene. de 2015

We stopped at Volvo of Lisle just to browse, as we have been thinking of replacing one of our cars. Lolita Cook greeted us and offered to show us around. We test drove a couple of cars and went home to think it over. We were back several hours later to purchase a used XC70. We have never had such an easy, quick, and actually fun car buying experience. Lolita knew the cars and was able to answer all of our questions, complete with humorous stories. She and the managers stayed after hours to get us set up; I love my car and had a great experience purchasing it!

sanoying

14 de ene. de 2015

I went to Volvo of Lisle looking to purchase my first Volvo and my first used car. I was a little nervous going in but John Taylor provided exceptional customer service which made me feel much more at ease and confident that I had made the right decision. Two weeks in and I am loving my new car.

Madtwnjrm

13 de ene. de 2015

We purchased a used Dodge from Volvo of Lisle in December 2014. While they may be great at Volvo's, I would not recommend buying any other brand vehicle from them. A competitive price is about the only positive thing I can say about our experience. They had almost no product knowledge on the vehicle or its features. We asked specific questions regarding recall's we knew Dodge had out there, and were assured by our salesman Bob that "they cannot sell vehicles with open recalls on them, any recall on a different manufacture would be taken to a local dealership to be dealt with before selling the vehicle". Lie #1. As it turned out, our vehicle had an open recall on the fuel pump relay that could cause the car to stop without warning that was not taken care of. Upon arrival at our house, we noticed a rust spot that we missed on the original inspection. We called to talk to Bob about the spot, not expecting anything in particular, but pleased to hear that if we brought the car back to the dealership it would be "taken care of". Lie #2 When we attempted to schedule the work to be done, we were referred to Ken, the sales manager, who informed us that "taking care" of the spot meant simply painting over the rust. Interesting way to deal with rust, I would look over your used vehicles very closely before purchasing and certainly think twice before taking any vehicle to this dealership for body work. So, in our frustration we decided to return the vehicle "within 7 days, no questions asked" as Bob originally told us we could if we weren't satisfied. Lie #3. The return was actually an exchange for credit towards any other vehicle on the lot. Long story short. Listen carefully to what they say, and ask specific questions. And when they answer you, be careful what you believe.

Jim R.

10 de ene. de 2015

My wife and I have been purchasing cars from Ken Kowal and Rick Winkler for the past 14 years and must say that we never once had a bad experience. We have purchased a total of 9 cars from Ken and Rick. Ken Kowal is the General Sales Manager, he is a very transparent in his negotiations, he will treat you with respect, and he will go out of his way to give you the best deal in town. Do yourself a favor and check them out for your new or used car purchase, you will not be disappointed! Tell Ken that Jim R. sent you! Kenny- keep up the great work. We are looking forward to purchasing our next car from you soon.

RBarber

6 de ene. de 2015

Trading in my older model S40 was a hard decision, but John made it a super easy transition. I totally felt respected; and he didn't try to sell me anything I didn't want. Volvo of Lisle has impeccable service. When I found a small issue after I left the lot, they were willing to make it right and really went the extra mile to make sure I way happy. So not only does John in sales get kudos, but John in service does too. This is why Volvo drivers keep coming back. It's definitely safe to say that: "I love my new car!" Thank you Volvo of Lisle! :-)

RBarber

6 de ene. de 2015

Trading in my older model S40 was a hard decision, but John made it a super easy transition. I totally felt respected; and he didn't try to sell me anything I didn't want. Volvo of Lisle has impeccable service. When I found a small issue after I left the lot, they were willing to make it right and really went the extra mile to make sure I way happy. So not only does John in sales get kudos, but John in service does too. This is why Volvo drivers keep coming back. It's definitely safe to say that: "I love my new car!" Thank you Volvo of Lisle! :-)

Jim Candir

30 de dic. de 2014

Even though we live in Albuquerque, on a business trip to Chicago I happened to stay at a hotel right across this dealership. I stopped by the dealership to look into pre-owned XC60s and I ended leaving with one. The buying process was great and they did a pretty good job. The pricing was fair and on top of that they arranged the transportation of the car without any issues. Given that we transported cars between states and we received the car in Albuquerque flawless. We found couple of minor issues that I could have paid more attention during the buying process but they are nothing note worthy. The team is very trust worthy and I would buy from Volvo of Lisle again regardless of whichever state we live in. BIG THANK YOU!

bill245

27 de dic. de 2014

From Ken Kowal the sales manager, to Tom Korallus the business manager these guys are tops. My salesman Bob Makowka is always fantastic. They remember who you are, information about your family, I have been going here for 10 years and these guys have always taken amazing care of me. Even the car porters are friendly, mine helped me load my trade in stuff in my new car, asked me about my holiday, they do a great job. I will never buy a car anywhere else.Thank you team Lisle!!

svista

27 de oct. de 2014

After 26 years of buying cars from Volvo of Lisle, we made our 4th purchase this month from Rick Winkler. Volvo of Lisle is wonderful to customers, from sales to finance, to customer service to service on the vehicle itself - this is what I call TEAM VOLVO!!! Always there for the customer. My 4th sedan from Volvo of Lisle, is jsut a gorgeous car. I came in looking for a sports sedan, and found this gorgeous 2013 with super low miles on the lot. They made the entire sales process painless. If you are looking for a safe, beautiful vehicle that can give you years of service, and reliability, call Rick Winkler at Volvo of Lisle. Then when you need service, Team Volvo is there for you again: Dominic, Dave, John and Tim are at the ready to help you. The techinicans are the best in the business so do not worrry about being over-serviced. Safety is their number 1 concern. I am still driving my S70 with 187,000 miles on it, and the service team tells me it will go for many more miles. Our daughter drives it to school and work. That is testimony to its safety record. Visit Volvo of Lisle before you buy your next vehicle. You will not be disappointed.

HPW3572

16 de oct. de 2014

In 1985, my wife and I purchased our 1st Volvo from Volvo of Lisle, and we recently purchased our 4th Volvo. We always have our Volvo serviced at the Lisle dealership. Thanks to the Korallus family and to their sales and service staff for the many years of excellent service.

LOYAL VOLVO OWNER

13 de oct. de 2014

In 1985, my wife and I purchased our 1st Volvo from Volvo of Lisle, and we recently purchased our 4th Volvo. We always have our Volvo serviced at the Lisle dealership. Thanks to the Korallus family and to their sales and service staff for the many years of excellent service.

KnittingBoston

30 de sep. de 2014

I had a grease job and oil change. It was done in about an hour. The car was washed and service person went the extra mile and even cleaned the windshield inside.

kgott31

26 de sep. de 2014

Before I knew it, 9K came upon me and I was in for my first oil change. As always, friendly fast service, phone call when completed, and of course no charge. Clean restroom and waiting area too.

richschub

22 de sep. de 2014

My most recent experience with Volvo of Lisle is another example why I have continued to return for sales and service for more than 20 years.

Curtisr

21 de sep. de 2014

Service Department and mechanics were excellent. Spotted a problem and fixed ASAP. I continue to be impressed with this dealership and its outstanding customer service.

Anne Hamada

17 de sep. de 2014

I have never had a bad experience at Volvo of Lisle! I was there for 52.5K service on my 10 year old V70 & myvisit (as usual) was outstanding!

ktandwarren

16 de sep. de 2014

Cory helped me program my phone on the Volvo bluetooth - I couldn't get my contacts to show up. His patience was great - thanks! He also helped me when I returned the loaner.

RogueFive

6 de sep. de 2014

Why I will never step into "Volvo of Lisle" again (or any other place that belongs to the same dealer)I apologize, but this is going to be a rather long story (and there's no happy end)I broke the plastic casing of my driver's side mirror on my Volvo 2 years ago. When I went to the dealership to get an estimate, I was told that the casing by itself cannot be replaced, but instead the whole mirror, at a cost of 1400$ due to the internal technology (blind spot sensor, etc.) I declined the repair and inquired at Volvo Corporate why a simple plastic casing could not be replaced. They confirmed the dealership estimate. As a result of me contacting Corporate, the dealership made me a "generous" offer 20% off parts & labor ... still over 1100$ for a piece of plastic. So I declined again. BSITW (best son in the world) glued the broken plastic pieces back in the casing.Fast forward to this week. The casing has been fine for 2 years. On Tuesday I brought the car in for a routine oil change.The check in sheet shows no remarks about mirror damage. As I drive away from the dealership I notice a glaring hole in the casing ... the glued in plastic pieces are missing. I call the service advisor and he asked me to drop by. While he is having a look, I tell him: I want to be totally transparent with you, you probably have all of this on file - I broke the mirror- I declined the repair because of the price- I glued it back together- I dropped the car off in one piece, pieces missing when I leftHe said he is going to talk to the service manager who had gone for the day. Next day I get a call from service advisor and he says his manager has agreed to replace the mirror, he already has the part and I should drop the car off. So I do that today before work.The advisor is not there but he has left very clear instructions including the spare part under his desk.But then the poor guy phones me after he apparently got called on the carpet. His service manager has "reviewed the case" and has now gone back on his word. So they already have my car. But now the repair is off. I ask to speak to the service manager but I only get his voice mail. But I do get a call back within the hour.Clearly he has made up his mind already and based on how rudely interrupts me multiple times he is only interested to get his point across: that I am trying to cheat their company in order to get a new mirror. He also remarks how shoddy the workmanship on the glue job has been (always good to insult the customer). He also says that I shouldn't drive around like that (mind you, all the parts are in perfect working order and this is the "wet zone" of the car). But he repeats the "generous" 20% offer (wait, is this a sales pitch?). I ask him to return my car to the original condition. That's all I want. They offered to replace the mirror. If he gives me the plastic pieces, I'll glue them back in. Sorry, can't do that. If you don't want the repair, come and pick up your car.At this point it's really not about the mirror or its price or the repair or the technical details. It is about that I was told one thing by the service advisor AFTER he received permission from his boss and they went back on their word AFTER I already dropped off the car. Along with a complete lack of accountability and an attitude that shows no interest to retain me as a customer. How could I possibly trust these people ever again?For the record, the service manager claims when he agreed to the replacement, he was not aware of the history. He stopped short of saying that I was trying to keep it a secret. So either I am a liar or their internal communication broke down. Is that reason enough to step out of the deal when the car was dropped off 2 hours before?Earlier this year I was in contact with them for a new V60 (not trying to create fake leverage, my public request is on their facebook page). Aside from me going over my choices, I feel for the service advisor, all the poor guy wanted was to help. And his boss hung him out to dry. No good deed goes unpunished, I guess.

linmrolle

3 de sep. de 2014

I found an excellent Volvo service department in Volvo of Lisle! I drove over 25 miles to bring my 2005 S60 Volvo to this location because I was not getting any results with other Volvo service dealers. Matter of fact, when taking my vehicle to other service dealers they told me other things that were wrong with my vehicle and could not fix the problem that I brought vehicle in for. At wits end...I made the call to Volvo of Lisle and not only they scheduled me for the same week service they also stated in order to test drive my car they'll place me in a loaner vehicle so I wouldn't have to wait until they figure out the problem. (Mind you --other Volvo service dealers wanted me to wait or rent a vehicle while my car was being service).Although, Volvo of Lisle still could not find the problem--they did not issue a statement about anything else being wrong with the car in fact they asked if I experienced the problem again to come in and they''ll ride with me. They returned my car nice and clean looking like a brand new vehicle.I was totally impressed! I will forever use Volvo of Lisle to service my car and when in then need of new vehicle--this will be the dealer I use to purchase.Thank you for the time your took with my vehicle!Best regards,LMR

reidreynolds

2 de sep. de 2014

Brought Volvo in to repair radio.Was given a courtesy extention of my warranty. Radio was replaced at no cost.Thank you. Great Service.Earlier, I had a problem with passanger side rear view mirror whihc would not open from a closed position.Tech came out to my home to replace assembly. Again, great service.

judithaandersen

29 de ago. de 2014

When I began using the Volvo of Lisle service department, the one-on-one personal service could not be surpassed. Over the past '2ish' years, I have wondered what happened; it just wasn't the same.There seemed to be a disconnect & disinterest between customer and employee.However, On August 27, 2014, from start to finish of a simple oil change, James came right up to my perceived old standard, and in fact surpassed it. His greeting upon my arrival was courteous and pleasant, and his manner while checking me in was professional & pleasant. Then, to surpass this, James told me that he personally had taken my car next door to be washed, as the Volvo of Lisle carwash was inoperative. I ever so greatly appreciated this.

zummy68

27 de ago. de 2014

I couldn't lock my Volvo because it needed a new anti theft siren. I explained this to Megan on the phone and she expedited my order asap! Also the part was waaaay cheaper than anybody on the internet!Thank you Megan!Regards,Bill Z

mercyx3

19 de ago. de 2014

I'm a loyal customer since 1996 when I bought my Volvo from Volvo of Lisle and I've been bringing it back for service ever since. The service staff is always courteous, knowledgeable, and friendly. They go the extra mile to be sure that I'm satisfied. They are excellent listeners, too. When I have a problem I can't explain I'm always reassured and encouraged. The service techs are fabulous; they treat my car with loving care. Even though my car has seen some days, it still purrs like new because of all that good attention it receives.

jts4

16 de ago. de 2014

We recently purchased a used vehicle from Volvo of Lisle and the experience was outstanding. I hate buying cars (used cars most of all), but this was by far the most enjoyable experience I have ever had. John Taylor was absolutely the best. He did not pressure us at all. He stepped aside and let us discuss our concerns and only interrupted when we needed help. Ken Kowal (sales manager) was also outstanding. Again, no pressure at all. He handled the financing because the finance manager was off and took the time to answer all of our questions and concerns. I would not hesitate to recommend this dealership to friends and family and in the future, whether new or used, I will start my car search with Volvo of Lisle.

pojman

8 de ago. de 2014

Ken, Bob and Tommy could not have made the car buying experience any easier or stress free.....great people to work with! Would certainly recommend to anyone wanting to buy a Volvo!

bLackstone90

6 de ago. de 2014

Corey (like my usual service rep, Dominic), was cordial, friendly, professional, knowledgeable & thorough with what WOULD BE DONE and what WAS done to my vehicle!This is not a business that I enter with feelings of apprehension / distrust! I never feel that I'm being 'ripped-off' at this place. Thank you Lisle Auto Plaza, for running a reputable business with great employees! I've also worked with Lolita Cook in sales. What a joy! This lady knows Volvos and does an impeccable job of acquainting us with the benefits of owning one!!!

lucy71386

6 de ago. de 2014

Usually buying a car is not a pleasant experience but Bob, Ken and Lolita could not have made the process more enjoyable! The sales staff at Volvo of Lisle are professional, thorough, knowledgable, straightforward and sincerely customer oriented. I highly recommend this dealership for your next car-buying experience.

david.weber

31 de jul. de 2014

Both Bob M and Rick W were very helpful in the buying process. Started with Rick a couple of months ago, went back to discuss pricing, Rick was out but Bob M. stepped in and worked through the pricing which I felt was very fair on the new 2015 S60. He found what I was looking for and had it shipped to Lisle.Picked it up, both Rick and Bob discussed the features of the car in detail.They both said that at any time I had any questions or issues, to give them a call.Very happy and excellent experience.

voelker

29 de jul. de 2014

We needed some major repairs to our Volvo XC90. One part was no longer under warranty, but there were extenuating circumstances that I thought should be taken under consideration. I asked the guys in service if there was anything they could do to help me out. Dave called Volvo North America, and after talking with them, he called me back and said he understood my point and agreed to pick up the tab for this repair. That was an amazing act of compassionate customer service. The service department at Volvo of Lisle is a class act!

Bunny Chamberlain

29 de jul. de 2014

All I needed was an oil change and I was in a hurry. Cory saw to it that I went to the head of the line and got my car back even before he had predicted, including the wash.In addition, Elvia (sp?), the Cashier, was more polite and genuinely friendly than anyone I've ever experienced in that position.I must also commend John Korallus. In all the years I've been coming to Volvo of Lisle, he has never failed to provide excellent service. Always friendly and efficient, and it's appreciated.

Sam Zeno

21 de jul. de 2014

Just bought my 2nd XC60 in two years from Volvo of Lisle. Bob Makowka & John Taylor were interested in helping me find the right vehicle.It wasn't in stock but they located the car exactly as I asked for it and the deal was great.When I had scheduling problems in picking up my new car, they went out of their way and delivered the new car to my home!

Dkmoss

17 de jul. de 2014

Very thorough and professional. Very knowledgable, friendly and courteous. I would recommend Volvo in Lisle and John as well to anyone seeking a vehicle. Thank you.

sandymorgan.madrid

3 de jul. de 2014

John was very friendly and professional I just love my car and will always bring my car here. Volvo is lucky to have an employee like John. Everyone is very friendly

Dhgxsupra

28 de jun. de 2014

Dave Harris always goes the extra mile to ensure everything is done correctly. I never have a problem when I work with Dave to get my car serviced. He always has a smile on his face and explains everything that needs to be done. Service is always done in a timely manner and they always do an excellent job on my vehicle.

GymKrazy5

22 de jun. de 2014

Very helpful. Prompt with communication. Did not pressure us into buying things we did not want. Staff was very friendly. Would highly recommend this dealership.

butch361

7 de jun. de 2014

I HAVE OWNED 5 VOLVOS-ALL HAVE BEEN SERVICED BY VOLVO OF LISLE. JOHN KORALLUS IS A GREST SERVICE REP. PROVIDING CONSISTENT EXCELLENT SERVICE. JOHN WILL GO OUT OF HIS WAY TO PLEASE!!! hE IS VERY THOUGHTFUL AND CONSIDERATE.

artycar

6 de jun. de 2014

My 96 Volvo 850 has always been serviced at this location, and it runs beautifully. I trust this team to keep me in this vehicle for many more miles, and I have never been disappointed with the care my car has received. I especially appreciate the service reminders so that the scheduled maintenance is performed before a problem arises. With their help, I fully intend to drive this car for many more years. It is a wonderful vehicle thanks in great part to the care and expertise of their team.

Raghus70

27 de may. de 2014

It was a hot and humid Memorial Day afternoon when Ken took my phone call to come in for a test drive even though they were going to close in less than an hour from my call. Both Ken and Lolita stayed past they work hours to make sure all of my questions were answered and gave me good suggestions to narrow down my search for a new SUV. Couldn't have asked for better service and the friendliness they showed me. Thank you Ken and Lolita appreciate your time and effort.

THEDOGS2

21 de may. de 2014

I was greeted by a smiling young lady and whisked over to a Service Advisor who was quite thorough regarding what needed to be done. I was able to use a rental (a 2014 Volvo, XC-60) while my Volvo was being serviced. (approximately 1 day) When picking up my car the Cashier lady was very kind and all service attendants in the area were most helpful (I was enjoying the experience so much that I almost left behind my "walker" (obviously I didn't think I needed it!) They brought it to me from the rental car! I have always had nice experiences before at Volvo of Lisle, but this time was very special. By the way, I love my 2012 Volvo XC-70!

DavidVazquez

16 de may. de 2014

Dominic did a great job n answering all my questions. The service dept fixed all the items I requested & gave me a loaner as well.

tomrodden

10 de may. de 2014

Great car! Expert efficient service! Now at 127,000 miles my 2006 Volvo S60 still looks and performs like new. It would fit in nicely in the showroom. A new car would be nice sometime in the future. At this time I simply don'tneed one. I trust this Volvo to get me anywhere I may want to go safely and in style.Many thanks to the entire staff at Volvo of Lisle. Tom Rodden

Camgard

23 de abr. de 2014

Service rep was very easy to contact and make an appointment. Extremely friendly and responsive when I brought my car in for service. Good explanations of service performed.

s_tompson1

23 de abr. de 2014

altho my service required today was not that significant the employees i had the pleasure of talking to was quite enjoyable. you always learn something new and was quite assured they hope to see me again soon. i am sure my next visit will be just as memorable

kkoch31

22 de abr. de 2014

new tires and wheel alignment done on my wife's 2010 XC90; also the fuel injector was replaced due to my wife and I smelling gas at times from her vehicle

DonVBerry

21 de abr. de 2014

We greatly appreciate the adjustment of the warranty for the computer replacement. We understand that this was above and beyond your legal responsibility. We have driven Volvos for nearly 40 years and have been very loyal customers.Don Berry

BandMMason

18 de abr. de 2014

Dominic is fantastic and has helped me many times. He really takes the time to explain things carefully in a way that is easy to understand and gives personal attention to be sure the service I am receiving is top notch.

guelismv

18 de abr. de 2014

I had to bring my car to Volvo of Lisle to replace the ignition switch. I got the appointment on the same day. I was very pleased with the service and help offered with the car loaner (there were several new Volvo models to chose from). I did appreciate the contact information for the towing company that did a great job transporting my car to the dealership. The repair costs were pretty high but something that I expected considering the original Volvo parts were required. The estimate given on the first day was accurate and matched what I had to pay in the end. The check out was very quick. Overall very pleased with Volvo of Lisle.

SHetzel

14 de abr. de 2014

Bob answered all my questions with patience and clarity. I have confidence in his information. I never felt rushed or pushed into a decision. Bob was knowledgeable and helpful to this first time buyer!

dmcneil

14 de abr. de 2014

Tim, from start to finish, treated me like I was the only customer and his number one priority. Every step of the way he kept me updated with the diagnosis and status of repair of my volvo, all the while trying to limit my costs. At no time did I feel pressured during the whole process. I have had my Volvo for 12 years and have always taken it to a local repair shop for oil changes and routine maintenance, however, with the continued leaks I decided to take my car back to the dealership and have it "professionally" fixed! Just received the car back and so far so good. Very pleased with the service and will definitly recommend to others!

WeiminShiao

14 de abr. de 2014

I recently had my vehicle serviced at Volvo of Lisle. This place importantly has friendly advisor, they give out help naturally. My visit again is for certain.

Firerock2

12 de abr. de 2014

Because I know the folks at Volvo are skilled and always do an excellent job servicing my Volvo be it for regular maintenance or for a fix of one kind or another. I am also very pleased with the performance of our Volvo. Maintenance plays a big part in keeping it in top shape. The good work they do and the great treatment I get as a customer keeps me thinking my next vehicle will be another Volvo and it will come fro their dealership. I appreciate too that when I come in for service they go the extra effort and check the vehicle and advise me of impending problems so I can get them taken care of before I have a problem on the road. Gives one a good sense of security when on the road and, we do take long road trips.

spawlik

7 de abr. de 2014

The sales team was up front and honest about how to procure the car that had the options I desired. They were transparent and quick I respond to calls and emails. I am thrilled with my new car!

jodhodee

7 de abr. de 2014

I thought I was due for an oil change and made an appointment to have it done. After the service employee, John Korallus, checked my record, he discovered that I could go 1,500 more miles and that no service was required. But, since I was there, they would do a 35 (?) point check-up for no cost at all. They even washed my car. This service would be hard to beat! Also, their waiting room is more than comfortable ( recliners). Thanks for your service.Josephine Bagdasarian

chewy123

6 de abr. de 2014

my service writer was very friendly knowledgeable professional and informative. I will continue to bring in my car for excellent service at volvo of lisle.

Musician123

4 de abr. de 2014

Tim Whitefleet is always very helpful. He answers any questions I have about the service provided for my car and is honest about the time the service will take to complete and the extent of what will need to be completed.

CMarusarz

2 de abr. de 2014

I always call Tim when I need service on my car. He goes out of his way to give me the best price on whatever I need to have done. Recently I had trunk struts, the ignition system replaced, and a side mirror replaced. I have had my car for 11 years, and always have it serviced at Volvo of Lisle. One of my reasons is dealing with Tim Whitefleet.

stockpicker88

30 de mar. de 2014

The number one reason I get my two Volvos serviced at Volvo of Lisle is the satisfactory experience I derive whenever I get my car back from the service department! What I mean is that the problem is typically addressed in a timely manner with the reason for servicing having been addressed. Whenever I get my cars serviced I always ask for John Korallus because he gives me his undivided attention and makes sure that my problems or needs are being addressed in a professional, unhurried manner. Larry Maturin

robvan

28 de mar. de 2014

Recently I went to Lisle Volvo to test drive and price the 2015 XC70. Lolita Cook did an excellent job of presenting the car and the different sales promotions that were available for that car and similar models and years. Ken Kowal, the sales manager, was able to give me a trade in value for my VW Passat that I thought was fair based on my research going into the dealership. His assessment took only 10-15 minutes. Overall I had a very good experience with Lisle Volvo. Unfortunately, when my budget manager looked over the numbers she was concerned that we would be taking on too much when her job is not secure. So maybe it will be the 2016 XC70.

jrberg1

25 de mar. de 2014

I recently took my car in for its regular maintenance, my service advisor was Tim Whitefleet he was friendly gracious and knowledgeable. It was nice to have someone who really care about his job and the customers he services. This is my first Volvo and its great to know that my car is being serviced with someone who knows the business and who is happy to do it. I have also in the past had Dominic Lattanzio as my service advisor he also goes above and beyond the call of duty. Jan Froberg

judycar1943

22 de mar. de 2014

Timothy Whitefleet was a pleasure to work with. From the onset he made me feel that I was in the hands of someone who was out to help me and not take advantage of me as a customer. To those of you who are looking for honest and helpful service in repairs why not give Lisle Auto Plaza a try.

KrystynaP

20 de mar. de 2014

John was very nice. Treated me fairly. When I asked a question he took the time to explain what was done on my car and why.

matyasecm

18 de mar. de 2014

Excellent service at Volvo of Lisle. Dominic Lattanzio was very informative, friendly and punctual. i would not hesitate to continue to recommend Volvo of Lisle to anyone considering a purchase of a vehicle.

jpm08

15 de mar. de 2014

Went through the Internet, and the experience was exactly what I wanted. I was promptly informed when models came on the lot that were what I wanted and in my price range. The experience of purchasing the was great.

jpar

11 de mar. de 2014

We needed to buy a new car in a hurry as our old one had died on us. A friend had recently bought a volvo here and had a great experience so we gave them a call and explained our situation. Volvo of Lisle made the whole process easy, went over their inventory and still gave us a great deal even though we clearly needed to buy right away. We were able to come in after work and drive out with a new car in a few hours. Would highly recommend this dealer if your in the market for a new Volvo in the Chicago area.

nancyx0

10 de mar. de 2014

I have had my Volvo for 17 years and have taken it to this dealership since I bought it there. This is the only car that I have ever owned that I have taken to a dealer for repairs. I've worked with Dave Harris for most of that time. He and Steve have provided excellent service and kept my Volvo running safe for the many miles I put on it. I regularly travel back and forth to Indy so safety is critical for me. I also drive from the city to go to the Lisle Volvo location for this work. I would not travel an average of 3 hours per visit if the service weren't excellent. I would recommend Dave and Steve / the Lisle Volvo service to anyone!

singaporegreg

9 de mar. de 2014

Tim Whitefleet did a great job of explaining a very costly repair estimate. He was patient with my questions and willing to let me go back to the service bay to see the problems for myself. While back there I met and spoke with the mechanic who had diagnosed my vehicle. He was equally as patient with my questions, and clearly explained what the problems & options were with my vehicle. I walked away feeling that I had made the right decision and that my repair needs were in good hands. My only suggestion for improvement is that Volvo of Lisle, as the dealer of Volvo cars, do more to help control the cost of maintenance and repair for those of us who have owned our cars for a long time. It seems silly to me that brand loyalty should be "rewarded" by having to pay ridiculous mark-ups for continuing to use the dealership - which only drives us into the hands of smaller repair shops. Tim was very helpful to go through my coupon/discount options with me, to help me find a way to do my repair at the dealership, rather than being forced to go elsewhere to find a competitive price.

lovelikethis13

3 de mar. de 2014

Always great service. They make you feel welcome right away. Get the job done and get it done right. Would definitely recommend this dealership to others.

garyaver

1 de mar. de 2014

I was greatly impressed by performance of this dealership. Fast detailed good quality customer service. Best prices in the region and believe me I shopped a lot. I want to outline experience of working with Lolita Cook. Best salesperson I've met. After me being in Real Estate business for over 20 years, training and coaching 100's of agents I was impressed. Lolita has a rare combination of good solid honest salesperson and outstanding authentic human being qualities! We want to thank Lolita for all the hard work, follow up and patience she had for us. My wife and I drove away in two new cars with big smiles on our faces.Gary & Sharon A.

DennisAnest

1 de mar. de 2014

John Korallus is the ultimate professional and I know that I will receive excellent service and value for the money I spend on needed car repairs. No one likes the expenses of car maintenance, but knowing it is done right and at a fair price can not be understated.

jfreemanjesso

26 de feb. de 2014

We had a great buying experience here! John Taylor was very knowledgeable and attentive. We were able to test drive several cars and was presented with many buying options and fair quotes. We highly recommend!

joyni

21 de feb. de 2014

John is very helpful, friendly and professional. He gave very reasonable suggestions on my vehicle. I went in with a loud noise on my back wheel, thinking that I will have to spend hundreds of dollars on it. Instead, he just suggested patching the tire and saved me tons of money. I like this dealership because they never push me to do any unnecessary fixes on the car. This is the way to win back loyal customers!

Babysan

19 de feb. de 2014

Ken and Lolita went above and beyond for us to get the car of my dreams . I appreciate all their help and the friendliest dealership.

dcerney

17 de feb. de 2014

Always a great experience! John K., Tim W., and Dave are excellent service writers and when I need to take my XC90 in for service... it's always a pleasure!

volvowalt

14 de feb. de 2014

Did a great job finding and fixing the problem. Provided a very good explanation of what was done. Applied the discount coupon and washed the car.

smgraham

14 de feb. de 2014

I was greeted by the young woman who took my name and verified my appointment. I told her I would be needing a ride to the train station and she said she would be the person taking me. I scheduled the appointment with Dominic but another customer came in seconds before me so Dominic was checking him in. I was brought over to James and he assisted with my check in. He accepted my coupons and prepared the paperwork for service. The young lady stayed close and when she saw I was ready to go to the trian station she said she had the car warmng up outside and got me there in time for my train, which I really appreciated. I was kept informed by phone of the service progress by James and was picked up at the end of the day and brough back to the Service Department to pick up my car. Everyone in the Service Department is a pleasure to deal with. I count on these service professionals to keep my car In good condition and they never disappoint. Dominic keeps me informed of service that is required in the future and explains thing to me in terms I an understand. I really think there service is exceptional.Susan Graham

Ksahade79

13 de feb. de 2014

James was great from beginning to end. Called me to keep me informed throughout entire process. Helped me out with coupon and made sure I was happy when I left. Thank you James!

DimVolvo

13 de feb. de 2014

I never had a better expiriance at the dealership! I Great sales team -outstanding ... Answered every question I had, showed me all the gadgets in the vehicle- amazing Thanks for finding a car of my dreams Volvo s60

dandrei

8 de feb. de 2014

My service adviser, John Korallus was outstanding. He was pleasant, very knowledgeable and very helpful.I will always use this service adviser in the further needs of my Volvo.Thanks again.

kgott31

3 de feb. de 2014

I'm home today with my new 2015 Volvo V60 sport wagon from Lisle !! Great experience throughout the ordering process, monitoring factory progress, easy financing, and full explanation of features at delivery. Best wagon yet - glad they're back

jodhodee

31 de ene. de 2014

ALL THE PEOPLE AT THIS LOCATION ARE KNOWLEDGEABLE, COURTEOUS AND FRIENDLY. THEY also took the tie to explain some issues I was having with another dealership (unrelated to the Lisle location.

RyanFelix

29 de ene. de 2014

On Tuesday, January 28, 2014, I had absolutely the worst experience ever at the Volvo Service Department!!! I had a 12pm appointment with their service station for a quick look at my tire locks. Something that usually will take no longer then five minutes to do! (Just like when I went to my dealership where I bought it) JOHN in the service station takes my information and confirms with me what needs to be done. After giving a hour and a half buffer I finally went out there and talked to John. He told me that there were plenty of cars before me and that's why it is taking so long. They never even looked at my car! If they couldn't handle making an appointment at 12pm with me then why did they take it!! After I tell JOHN that I need to get this checked out ASAP because I have to work he finally goes out there to their garage and tells me it will be another 15 minutes. After 20 minutes he comes out to the waiting area and goes "HEY YOU!" I go out there with him to the garage and he tells me they don't have the keys that will take care of the wheel lock. When I spoke to TIM the week before when I made the appointment told me that they would then look into finding a key for me since the lock is made by Volvo since it is a Volvo lock. JOHN tells me that he can't and pretty much rushes me out the door. He then has the nerve to tell me that he won't charge me for wasting two hours of my day and doing nothing!! And all he can say is that there were to many cars ahead of me without giving an explanation without even an apology for wasting my day!!!! Also, the woman working the cashier (I didn't have to deal with) had an attitude with everyone that walked in.I couldn't believe the way she talked to customers and coworkers. She made a big deal about taking cash from a poor customer who just had to pay over $1700 on service and was complaining to anyone that would hear her that she was doing two jobs! Also, it seemed like everyone there was to busy eating pizza! I luckily didn't didn't buy my car there and will never go back there again!!! Seriously I bought a Volvo for the service and now I am debating why I bought it!! THINK TWICE BEFORE YOU GO HERE!!! WORST SERVICE EVER!

andy_b

28 de ene. de 2014

I needed to purchase a newer Volvo as my old car a Volvo 850 had approximately 180,000.I choose Volvo of Lisle as I had much experience with them dating back to 1976.I think you get a fair deal from people who are very knowledgeable about cars (Volvo).The dealership has been in business for 50 years. The sales team of Chris and Kenalso have many years of experience and can answer your questions. My main reasonfor go to them is however the excellent service department. I am happy with my" new car " a Vovlo 2013 S60 with four wheel drive.Andy Beretvas

burns52

26 de ene. de 2014

This was the first time that I looked at a Volvo. Bob answered all of my questions and was very knowledgeable. He made the sales process go very smoothly. I would recommend him to others looking to purchase a Volvo.

Charles

24 de ene. de 2014

The sales people where a pleasure to work with but the vehicle that I purchase needed tires and brakes they said that the the truck was inspected if that was the case they would notice that the truck needed tires and brakes done they said the truck is sold as is but my truck is still under warranty.I email them about it and nothing happen they knoew it was a safety issue but all they cared about is to make the sale.Not about selling safe vehicles

gabi1mail

23 de ene. de 2014

The Service Staff and workmanship of this shop are outstanding. They are friendly and prompt in greeting you upon your arrival, not any special circumstances, and seamlessly obtain the results you need. I had a failure of a part not even under warranty any longer, and they were able to get the replacement part and service written-off. Courteous staff gave me a complimentary ride home and helped out with transferring carseats, too. Their waiting rooms are well-maintained and provide for many types of environments, from leather recliners to computer stations, television, coffee, and a child's play room. These folks are professional and I go back to them time and time again. Great job every time!

danielsold

20 de ene. de 2014

John and Tim at the Volvo Service Center are outstanding; as are all that have a part in the Service Center.From making appointments, pointing out needs for the car friendliness and delivery of service are unlikeany other I have experienced at any dealer over many years. I would recommend highlythe Lisle Volvo Service Center!

ours83

11 de ene. de 2014

Our experience with buying a car was excellent. We have already told numerous individuals about the professionalism Mr. Winkler and the dealership has shown. We would definitely recommend the dealership to another looking for a vehicle. We hope the service department is as superior as Mr. Winkler.Thank you!Louis and Gayla Audia

richschub

3 de ene. de 2014

Volvo of Lisle searched for the exact model of the XC90 that we wanted and delivered it seamlessly! Once it arrived at the dealership the paperwork was prepared so that we were in and out quickly.

rsobczak60516

24 de dic. de 2013

The service was fine. The car was ready when I was told it would be ready. Waiting area is fine. The were no problems on this visit.

JNwonye

24 de dic. de 2013

Excellent customer service and support. The company Dominic was very friendly and helpful in explaining what I needed to do to be safe with the car.

snoptro

13 de dic. de 2013

They ran a full detail special and the result was amazing. Loaner car included for a day. John as always made me feel right at home.

kgott31

10 de dic. de 2013

My wife called Thursday, set up an appointment for the following day and her 2012 V60 received it annual FREE detailing - looks brand new - great incentive when she bought her car. Wish my 2010 came with that, instead I'll continue to enjoy my 5 years of free scheduled maintenance. Can't wait for my brand new V60 to arrive - hoping the Gulf Stream will pull the ship here quickly !!

butch361

10 de dic. de 2013

John Korallus immediately responded when we arrived. He promptly handled the problem himself (frozen ice on windshield sprayers). He made sure to have our car complmentary washed, and we were on our way. We feel at home there and John and staff seem to care.

baki

9 de dic. de 2013

John was really friendly and effective. My service was performed in time and the quality of work was excellent. Simply put this was business as usual:). This is why I am coming to Volvo service at Lisle for 10 years now.

anokun

2 de dic. de 2013

I have been a Volvo owner for the last 20 years and have been to several dealerships during this time. My experience purchasing a new car from Volvo of Lisle was great. I made two visits to this dealer to check out my options and was satisfied with the service and inventory of new cars. Would recommend the dealership and my salesperson, John Taylor, to others.

Molinaro

2 de dic. de 2013

To Everyone who helped me get my new tires installed,I want to thank Tim Whitefleet and his Manager and also a special thanks to Ken Kowal the Sales Manager. Everytime I go there for service or to purchace a part, I always been treated like I am part of the family. They always go above and beyond for me.Thanks again,Mike Molinaro

downet

21 de nov. de 2013

I am now on my third car from this dealer. Started on Volvos in 2004 and have stayed with them since. We were in a recent car accident that totaled our XC60. No serious injuries on either of us. Bought that from Volvo of Lisle and went back for a replacement. Not only did they get us into a great car the first time but set us up with a great deal this time. No one plans for an accident so this was unbudgeted, of course. Chris and team made it easy and affordable. We started with John Taylor but he was busy that day and handed us over to Chris. Very professional team with the customer's experience in mind. John could have been selfish but thought of us during this transaction. Both guys are pro's and are not your usual greasy car salemen.

Sameralzaim

18 de nov. de 2013

Excellent service and they are very friendly and professional. Customers waiting area is very comfortable and has all what is needed to make the waiting period very convenient

sandrakorbly

16 de nov. de 2013

Every experience I have had at this dealership has been excellent. They are all courteous, efficient, and always on schedule. They have made it easy for me to bring my car in. I drive an extra 60 miles to go there. There are other dealerships closer to me, but they do not have the reviews that Volvo of Lisle has.

kgott31

11 de nov. de 2013

I arrived with my 24 yr old daughter looking for a used car and turned her over to Chris Bella. With patience, he listened to her needs and started looking for the Civic of her dreams (having lost her 04 in a rear end accident). After showing us several choices on the neighboring lot, we took one of the for a test drive. Nice, but not quite it so again we went into the showroom where he checked the stock on the computer. After comparing several, he noticed one we hadn't seen and within minutes he had found and pulled the perfect Civic up front. Great service, perfect fit, very fair deal. Will be returning again.

kingairflyer

10 de nov. de 2013

The repairs were completed to my satisfaction. The car was to be at the shop for a few days and the service advisor offered me a loaner which made life easier for me as I need my vehicle to go to work- Thanks!The car rides very well after the shaft replacement and I hope to keep my 99 Volvo S-70 for a few more years. My S-70 is a delight to drive.

TEDKASCH

30 de oct. de 2013

GREAT SERVICE AND JOHN IS THE BEST. BEST PLACE IN CHICAGO AERA FOR SERVICE ON MY VOLVO. THIS IS MY 5TH VOLVO I PURCHASED FROM LISLE. MY FIRSY PURCHASE WAS A 740 VOLVO, 960, 850, 960, S80 XC90

kgott31

24 de oct. de 2013

Great service on my 2k V40 with 150k miles - been at Volvo of lisle for 30 yrs now and will continue there for many more. Thank you.

labman88

24 de oct. de 2013

I use Volvo of Lisle because I always get friendly, helpful service for my Volvo and for my wife's Volvo. It is nice to be able to bring your car where you can trust the people to attend to it as needed. It gives my wife and I peace of mind that we have one less thing to worry about. Our cars always come back not only running well but they are always washed and look great too. The service people are very attentive and helpful. My personal preference is to call John Korallus to schedule any work on the cars because when I discuss a problem with John I have every confidence it will be dealt with.

philiportiz

23 de oct. de 2013

I return to Volvo of Lisle because of the confidence i have in John Korallus. I know he is always honest with me and does not rry to "over sell" services I don't need. He is always freindly and recognizes long time customers like me.

janellebk

21 de oct. de 2013

Bought my car there 10 years ago and had a great experience - bought my newest car there as well. Great dealership - people were all helpful and accommodating. I just hope I am not buying another car for at least another 10 years... = )Great Dealership - Great People - and left with a wonderful car.

burdett1

20 de oct. de 2013

My husband and I have had our Volvo serviced at Lisle Volvo since we purchased it from the dealership in December 2010. The service department's personnel are very friendly, professional and always answer my questions fully. They take time with me and are considerate of any concerns that I may have regarding the care and servicing of my vehicle. It is a pleasure to deal with qualified, skilled and knowledgable people.

Stevedup

18 de oct. de 2013

Great check in process. Service advisors always provide accurate and reliable information . They don't try to sell services not needed. Always on time for repairs and provide accurate quotes .

Chasfedor

10 de oct. de 2013

Very friendly and helpful staff. Car was ready when promised and was super clean. Exceeded my expectations. It was my first time at this dealership

JRusin

10 de oct. de 2013

With a Volvo dealer less than 5 miles from our home, we chose to do business with Volvo of Lisle instead. We're very happy that we did!Tom Schulz and John Taylor were extremely informative and never gave us the "high pressure" sales pitch. We walked in knowing what we wanted and John found it for us.This is our second Volvo new car purchase and this transaction was smooth from start to finish, quite unlike our other experience at our neighborhood dealer.All I can say that it's worth the drive to Lisle for professional and courteous sales people.

delight125

2 de oct. de 2013

Really enjoyed the experience.Well worth the long drive from Wisconsin.They had a product that I liked and were more than willing to deal withme to make the sale.I was given over to the sales consultant, Lolita Cook, super personwith a sense of humor, she was professional, sincere, informativealso very helpful, she even did the unnecessary task of kicking the tires for me. Next time I am in the market for transportation they will be first on thelist!PSI MARKED THAT I PURCHASED A ROLLS ROYCE, THE SELECTIONDID NOT HAVE OLDSMOBILE AVAILABLE

sdahl

23 de sep. de 2013

Kelsey was very helpful and friendly and made my experience visisting the Volvo dealer great! I have a Volvo dealer within walking distance of my work but prefer to come to Volvo of Lisle, mainly because of the costs with servicing my Volvo.

a101

14 de sep. de 2013

This service department is a joke. There is always more problems with my car after I receive service. There was even a scratch on the side of my car that nobody told me about. Volvo was hoping I would drive away so they wouldn't have to fix their carelessness. They will do anything not to replace warranty items. Expect long waits and lazy, bare minimum service. In fact, when I had a series of problems, the service manager would not even talk to us. he sent his assistant. We had to go over his head to get our warranty item replaced. The only words that accurately describe this service dept. are LIARS and THIEVES. Save the headache and buy your Volvo anywhere else than Volvo of lisle.

houston819

12 de sep. de 2013

Took my Volvo in for scheduled free maintenance and also got a interior/exterior detailing. Everyone was friendly and helpful and after the detailing, my car was actually gleaming, it looked fantastic. I received a ride from Volvo to the nearby train station and was picked up in the evening. I have been going to this dealership for 8-1/2 years and my experiences with this dealiership have ALWAYS been great and I would highly recommend them to anyone.

s_tompson1

12 de sep. de 2013

first time in awhile since working with tim..did a great job for me and i expect the same each time in the future. i feel very strongly that we willbe able to communicate quite well and experience little trouble in having volvo of lisle meet my expectations at every turn. that has happenedmany times in the past and they will not be able to do anything less in the future. it all starts with a solid relationship with advisor/customer atthe outset and i have experienced just that in the past and will not settle for anything less in the future. this dealership is more than qualifiedto do the same and it is up to all customers to be able to help make this teamwork succeed...not always that easy to do however. lookingforward to seeing tim and the gang again soon to keep the xc70 on the go....keep up the good work and hope there are many more storieslike mine on the books....so long for now and cheerio.....

andyvol

2 de sep. de 2013

I recently was in the car shopping process and was struggling to make a decision between makes and types of vehicle. Volvo was lower on my list, however when I visited Volvo of Lisle the sales people there, John Taylor and Lolita Cook, listened to my needs and showed me vehicles that addressed my expressed needs. They were professional, respectful of my time and very knowledgeable about there products.

edabat

31 de ago. de 2013

I came for oil change and replacement of indicator light on the gear selector box. Both were done satrisfactorily. However I was a bit unprepared for the unexpected cost of the bulb replacement when the bill came because I asked for an estimate at check in and i was told to wait at the customer lounge but I never got it. Other than that everything was ok. John also showed me why I need to fix the engine block anchor on my car.

IMDAN

31 de ago. de 2013

Lisle of volvo lived up to its reputation. Always felt comfortable with every visit -- as we narrowed our choices amongst different vehicles and dealerships. Jim and Bob are by far the best we encoutnered -- knowledgeable and friendly

suelilo

29 de ago. de 2013

I'd want to keep my Volvo in tip top shape and maintain it for a long time.So I felt I could trust trust Volvo of Lisle to give me the services I needed, and not charge for any unnecessary services, at a reasonable cost.I'm more than happy with the detailing job also. I would have given them 5 stars instead of 4.5 if I didn't have to wait longer then anticipated.

840lynwis

13 de ago. de 2013

Every thing was done well. Dominic was friendly, helpful and gave good advice re the wheel alignment. Car was carefully cleaned and work done right the first time.

charleskaduk

10 de ago. de 2013

I could take my Volvo closer to a dealer 10 minutes away. I choose to take my Volvo to a service department(Volvo of Lisle) who is courteous, professional and listens to my concerns. They are honest enough to say when some repairs are not necessary or can be delayed without compromising safety.

matyasecm

9 de ago. de 2013

My experience with Volvo of Lisle has been a great one. Unlike some other Volvo Dealers, Volvo of Lisle treats you very well after the purchase of a vehicle as well as before ( to be expected). I highly recommend the sales and service department of Volvo of Lisle.John Korallis has been an outstanding service consultant and I have recommended him to friends.

mimisioson

1 de ago. de 2013

Service advisor Dominic Lattanzio was very helpful and pleasant.A very conscientious individual. I consider him an asset to this Volvo service department.That's why I prefer Dominic Lattanzio as a regular service advisor to my SUV.

bmw_rider

1 de ago. de 2013

We went to the dealership with purchase in mind. After examining several vehicles in inventory, reviewing the terms of the Costco purchase plan and customizing the selected vehicle we were able to complete the transaction smoothly and efficiently. All three of the employees assisted at various stages of the purchase transaction and were very helpful and pleasant to deal with.

FelishaParsons

25 de jul. de 2013

Customer service (Princess, internet personnel) was outstanding. When Princess contacted me she was not pushy or overbearing. She listened to what I was looking for and emailed me information about the various cars they had in their inventory. Once I made an appointment to come in to see a sales manager all communication ceased with Princess and shifted to the sales person Rick. I thought that dynamic was interesting. The staff was friendly, polite and professional. The two times I visited Lisle of Volvo, the personnel staff greeted me with a friendly genuine smile. As a female, I didn't feel like the salesmen were condescending or pressured me into buying a car. I was in control of the buying situation the entire time. My experience with Lisle of Volvo was not stressful at all ( I was more excited than stressful). The stressful part was prior to stepping into the dealerships reading about various cars on the internet and narrowing down my choice to the Volvo S60. The paperwork was explained quickly and could have been explained a bit more thoroughly but I was able to follow along. However, Rick did a thorough job at going over the features of my car. At the last hour I changed the level of car I wanted because I did not want to over exert my budget. Rick showed no frustration about this. He expressed his understanding which I thought was commendable. The price was well within my budget; I received a rebate and a Cosco gift card that's on its way! Overall, I love my car! I was pleased with the professional service I received. They really worked as a team. A special thanks to Lolita for showing me how to connect/sync Bluetooth to my car. I will definitely return to purchase my next Volvo.Thanks Princess, Rick, and Tom! Felisha P.

snoops

24 de jul. de 2013

It was a pleasure working with Rick Winkler and Tom Schultz at Volvo of Lisle. They provided professional, personalized service with the purchase of our new vehicle. It took a few weeks for us to make our car-buying decision and we looked at several other brands. Volvo of Lisle kept in touch and provided us the information we needed in a such a personalized and caring way. We never felt pressure or that we were just another customer. Feeling good about the relationship with our dealer helped us know that we were making the right choice. Oh, and we love the car too!

mariadecorates

22 de jul. de 2013

I was in this dealership 2 years ago and explored purchasing a Volvo vehicle but chose a different vehicle brand and dealership. I quickly ran back to Volvo of Lisle for the car I should have orginially purchased. Lolita Cook and Ken Kowal moved heaven and earth to make the deal happen with my trade-in and new 2013 XC60. Lolita was very pleased that I came back and always knew I would! The Volvo XC60 was the perfect car for myself and two teenage driving daughters. Lolita's customer service skills went above and beyond just selling a car...she worked on getting us the right vehicle for the family. I love Lolita's spark, personality, professionalism and most of all sincere attitude while working in a market that only concentrates on the sale ($$$) rather than the individual. Ken Kowal was also a pleasure to work with when the husband came in for the final numbers and the negoitations began. The husband is in the car business as well and there was lots of numbers being thrown around by him. But, between Lolita and Ken they made it happen. I would highly recommend this dealership, Lolita and Ken to anyone looking for a vehicle. I have been in several times since and the service after the purchase still remains at the highest level. I truly believe that I will be a forever Volvo lover because of product and my wonderful sales staff! Thank you to all.

LauraL6423

15 de jul. de 2013

Always, always pleased with the service department at Volvo of Lisle. Everything is clearly explained to me, the work on my car is always done completely and on time. John Korallus always answeres any little question I have to my complete satisfaction. Over and above is how I would describe the service.

petitebearmonkey

9 de jul. de 2013

Scheduled service check-up on a Saturday morning. Very easy to schedule via online site with Lisle VolvoGreat service, car runs great.Able to 'buff out' scratches around driver's side front and rear door handles. Looks brand new!!Thank you, Lisle Volvo!jc

acocconi

8 de jul. de 2013

We were about to head out on an interstate road trip and noticed noises from under the hood. Dominic was able to get us in on pretty short notice. Everything was fixed, and the job ended up being covered by warranty (which we did not expect). The technician diagnosed the issue right in the service writer's entry area and Dominic kept us informed all through the process (he knew we were on a timetable...)

loramcguire

7 de jul. de 2013

I have always had great service here.Just frustrated as I live 45 minutes away and brought S80 in yesterday for oil and filter change.Things went fine except my clock was not reset (which I figured out) but there is no message saying "miles to empty tank"I will call tomorrow to see if I can reset it myself, but I don't have time to run to Lisle to have them do it

Jim Hagearty

3 de jul. de 2013

Great folks to do business with . . . . customer since 1985 . . . . . we are a 100% Volvo family . . . . four (4) of them. Master Technician, Steve Cochran, is second to none . . . . all my cars are in "perfect" condition.

mbrownhome

1 de jul. de 2013

excellent service, very friendly! I drove all the way from Michigan and they made it worth my while. I ended up buying the car that night!

WT05

28 de jun. de 2013

Dominic was my service advisor and he was so friendly. He made my experience really enjoyable with nice conversation and a warm smile. I really appreciate receiving excellent customer service from someone who cares.

thlen

26 de jun. de 2013

Jenny did a great job of taking care of the car, taking care of the problem and getting me out quickly. Kelsey helped too. Thanks!

jhs2255

23 de jun. de 2013

After spotting a couple of available used cars (Camry XLE and Escape Limited) on Cars.com, called and spoke to John Taylor. He provided the information that I needed, and I told him that we'd like to get out there (about 30 miles away) for a test drive. Scheduling that was difficult for us, for a variety of reasons. John followed up by phone a couple of times, always courteous and friendly - never pushy. After a couple of weeks, I was finally able to make arrangements with John to drive two cars. Both were ready to go when I arrived. We discussed pricing and I told John that we would be making a decision within a couple of days. He did inform me that there was a potential buyer for one of the cars, but did not suggest that I make a deal that day. As my wife was unable to accompany me on this visit, I would take my chances. (Both cars were exactly as advertised, and either would have been a good choice.) That evening, my wife and I decided we didn't need another SUV, so we would go with the Camry. Before I could call John the next morning, he called to let me know that the Escape had indeed been sold. I told him that we would go with the Camry, and I put down a credit card deposit to hold it. John said the deposit was refundable if my wife was not happy with the car. We agreed to a price, and my trade-in would be evaluated when we came back. John suggested that I could get ahead of financing paperwork by filling out the application on their website, which I did.When we arrived on Monday, John greeted us with the keys to the Camry and sent us off on another test drive, while they appraised out trade-in. My wife agreed that the car would be perfect for us. John gave me the appraisal of our car, and it was exactly what I figured it would be. With our trade, the cost of the Camry was within $200 of what I had hoped for. Better yet, it was about $1,500 less than anything comparable that we had looked at. Once that was settled, we worked with Tommy Korallus on the financing. He had all the figures ready, and we merely had to determine the length of the loan. The rate was better than I expected and very competitive. Tommy was very friendly and upbeat, and actually made the transaction fun. After sharing a few laughs, Tommy was off to print up all of the paperwork. After signing all the documents, we realized that from arrival to departure, the entire process took under two hours. I can't ever remember spending so little time making a car deal.This was the most enjoyable car buying experience we've ever had. I would highly recommend working with John and Tommy to anyone looking for a Volvo or a solid used car. A couple of days after our purchase, I got a call from John to let me know that (even after my wife and I thoroughly went through our old car) the staff found something that we had left behind. My wife also realized that she left a favorite CD in the stereo. John was going to put the items in an envelope and send them to us. While either of these things would not have been greatly missed, it was very thoughtful of the staff and John to retrieve and return them.

suprgma2

20 de jun. de 2013

I was very pleased with the service. Finished before I expected. I will return for further service. I have been very happy with my 1994 940.

harkor

18 de jun. de 2013

John was very enjoyable to deal with and followed up on any issues that needed to be resolved. I would recommend him and the dealership.

volvoreview44

17 de jun. de 2013

Ken and Rick were great to work with on my recent purchase. Rick did a very nice job with his overview of the car and Ken came up with a creative solution to get me to the price I needed to hit.Both guys were friendly and professional.

arunnatesan81

17 de jun. de 2013

The entire sale was completed within a hour or so, very efficient in meeting the customer expectations and helpful to make the things easier. Never seen such a great customer service.Would definetely recommend the Dealer and the Employee to my friends and family.- Arun Natesan

HerGrace

14 de jun. de 2013

My car battery wasn't holding a charge. I called this facility three times in about twenty four hours for their advice, which was helpful and reassuring. I finally brought it in on short notice and waited for service. The Volvo of Lisle crew researched the problem thoroughly, and John kept me informed and reassured me throughout. They solved the problem and very kindly checked everything--including the air pressure in my tires since I'll be taking a trip soon--at no charge to me. They're always busy, and still routinely take time to focus on each customer and service issue as if we're the only ones there. They're great with questions and tips, too. It was a stressful day for me otherwise, and their careful attention to the car eased my mind. I have counted on this service team for years with two different Volvo wagons, both great cars. I really appreciate knowing I can trust them to know how to take great care of my car and me. The quality service at this location is one of the top reasons I stay with Volvos. Thanks so much!

andyclow

14 de jun. de 2013

Went in for service (22,500), 45 minutes later car was finished. John Kouralis was very thorough in his explanation of service completed. as usual it was a good service experience.

rzidek

11 de jun. de 2013

Service was great!! However in driving the car I found that the steering wheel needs to be turned to the left by 10*-15*. I know that is not correct.

Edju

10 de jun. de 2013

I am 61 years old and I have bought numerous vehicles in my lifetime. I have to rate this experience in purchasing my used Ford Focus, thru John Taylor, number one. His character, his willingness to help me enjoy my purchase, were real, not a store front. It's been more than two months since my encounter with this young man and I couldn't feel any less happier, than the day I first met him. I will seek him out, if I ever have to make another purchase. I will also send any of my friends to him and I live in Milwaukee. I am serious about this review. Thank You, Mr. John Taylor.

rolbrysh

9 de jun. de 2013

First and foremost, the VOLVO brand is probably the best-kept secret in the auto industry! I did my research before purchasing this car and found Volvo to lead the pack for what I wanted. My XC60 SUV is a great looking car and with the technology package it helps avoid pedestrians in your path, helps prevent low-speed fender benders in city traffic, and helps reduce high-speed game-enders.The Volvo brand has led the industry in all of the latest safety features currently available. Neither any of my family members or my wife or I are associated with the dealership or Volvo. We just love the brand and the feeling of safety it gives us driving this machine.And purchasing a vehicle from VOLVO OF ISLE and specifically JOHN TAYLOR was an extremely pleasant and non-confrontational experience.I received a great price from John on the Internet and that price was maintained when I went in to purchase the vehicle. Since my XC60 had to be ordered since I wanted all of the options, John kept me up-to-date on the expected delivery date. When the car arrived, every feature was explained to my wife and I and then demonstrated. There was absolutely no rush in doing this presentation. In summary, I got a great price, there was no haggling, no going to talk to the manager about pricing, and it was the BEST CAR BUYING EXPERIENCE I have ever had. Too bad all car dealers can't operate this way!The professionalism of the entire dealership was outstanding.

RichJBriggs

6 de jun. de 2013

We visited Volvo of Lisle looking for a C70, unsure as to whether to buy new or not, John was very helpful in working through the numbers with us to help us to make the right choice. We ended up buying a 2012 C70, we love the car and found John to be extremely friendly and helped us through the buying process, being new to America this was really appreciated.The team at Volvo of Lisle were all good but John was great and was part of the reason we bought from Volvo of Lisle, he is a great asset to their dealership.

FWence

27 de may. de 2013

Staff at Volvo of Lisle consistently do what is right for the customer in the way they treat both the customer and the vehicles they service. Fran Wence Lisle, IL

dcerney

24 de may. de 2013

Service department is top notch! Everytime I have my XC90 serviced, from oil changes to any repair work, the service department staff is always friendly, professional and knowledgable. Service work is done in an expeditious manner and your in and out in a reasonable amount of time. We all hope our cars run well for us all the time, and I'm sure most of us find it less than enjoyable to take our vehicles in for repairs. With that said... I've pretty much been a Chevy guy for most of my life (I still own a Tahoe). Most (not all) of the Chevy dealerships I've worked with in the past have been sub par at best. One in particular was miserable... I'll get to that in a moment...My XC90 (purchased in 2010) is my first Volvo and so far the experiment with this has been mostly positive... enhanced by the excellent service team at Volvo of Lisle.Initially... I purchased this vehicle (used) at Dan Wolf Chevrolet in Naperville. The lady sales person was nice but not the most knowledgable individual about cars. During the test drive I noticed the vehicle "missed" under acceleration. The "stutter" wasn't severe, but was definately noticable. She couldn't feel it.... however, everything else about the vehicle I loved and she assured me that they would take care of the problem....When I picked up the vehicle it still hesitated under acceleration. Nothing had been fixed. I pointed this out to her and she told me that "service" could not find anything wrong with the car... insinuating that I was imagining this. I fussed and fummed a bit but took it home. I drove it that way for a few days... brought it back fussed and fumed a bit more... and they sent it back to service... in fact I actually went for a drive with a "techician" and he had difficulty "detecting" the problem as well. Finally got a call from the "service manager" the next day who told me that this problem was inherent in this particular vehicles design and there was nothing they could do about it.....I fused and fummed a little stonger this time, and went to the Sales Manager who finally sent the vehicle to Volvo of Lisle. Interestingly enough they diagnosed the problem immediately. The vehicle is equiped with twin turbos... and one of the turbos was malfuctioning and needed to be replaced. After that repair was made, the vehicle ran like a top!!!The grief I endured for about a week (including two rental cars at my cost) was not what I expected from a dealership like Dan Wolf Chevolet. Most of the staff I dealt with there acted like I was imagining the problem.... especially the service department manager.Kudos to Volvo of Lisle and shame on Dan Wolf Chevrolet. If I do buy another Chevy... it won't be from Dan Wolf.I've been deaing with Volvo of Lisle now ever since and as I said... the team there is top notch! I'd recommend this dealership to anyone looking for a new or used Volvo.

Cathey1

7 de may. de 2013

My reason for coming back to Volvo of Lisle is two fold. I purchased an S40 back in 2005 at a great price and was very satisfied. The other was because the President(unknown to me) of the company was shopping at my place of work and sincerely listened to my long sad story about, how I totalled my S60 in the recent floods. He then gave me a card without pressure and said if your in the market for another Volvo come by and see us we will take care of you. I went out to Volvo of Lisle, a few days later and I now have a new love a 2010 S80.... Princess is new but definitely an asset to the delearship and appreciated by myself and my husband. Lolita was ABSOLUTELY AWESOME!!!! Tom you are PHENOMINAL!!! & Ken thanks for understanding how to make the customer feel important. This team as a whole was patient, kind and genuinely interested in my needs.... even though it was almost closing time they never made us feel rushed or pressured to buy they were still getting us tea & soda and making sure we were comfortable. I love Volvo's and my future purchases will come from this location.Thanks Cathey Collins

Redhawk165

7 de may. de 2013

Since my first visit (October 1974) to Lisle Volvo, and communication with Heinz, Ziggy, and Joe it has been a pleasant experience. And evolvement through the years has created the present first rate crew that will also generate continued usage for the future.What this says is "I like it!" Keep up the good work.

judycar1943

7 de may. de 2013

Received a complimentary mini detail as a birthday gift. This gift is a very nice addition from the dealership and goes a long way toward a positive outlook when it comes to customer service. Tim Whitefleet was a pleasure to work with.

lisaanns

5 de may. de 2013

I recently leased a new Volvo S60. Lolita Cook went above and beyond to make sure I got the car I wanted and her knowledge of Volvo cars is amazing. When I picked up the car, she spent the trime I needed to make certain I was comfortable operating the car as well as understanding all of the features on the new car. I would, without a doubt, recommend this dealership and, specifically, Lolita to anyone looking for a car. Based on my own personal experience, I would recommend a Volvo.

folsen

20 de abr. de 2013

In addition to having a scheduled oil change I was having trouble synching my phone and getting Nav to come through the speakers. Kelsey got my phone to synch. Then she and her team tried all kinds of tricks, including calling Volvo, to get Nav to come through the speakers. Apparently my phone is one that is not compatable. The team did come up with a viable solution (and a very thrifty one at that) to solve my Nav problem. They went above and beyond to solve this problem.

fun2bslg

18 de abr. de 2013

This is the second vehicle we have purchased from this dealership. We are very pleased with the service, staff, and vehicles! They are very customer service oriented.

Pars60

13 de abr. de 2013

Good Folks and friendly service. I thought i could have received a better price of MSRP without the Costco option and the Loyalty program offer. Overall, i think this dealership is professional. Service team seems like a good bunch of people.

wxtian

7 de abr. de 2013

Went to purchase a XC 90. Lolita is very friendly and helpful. Tim at the service department is also very helpful in fixing a problem on the S40 I drove to the dealership.

sandrakorbly

4 de abr. de 2013

Purchased a CPO Volvo there several weeks ago. After getting the car home, had service light come on the very next day. Also discovered some flaws in the driver's side mirror casing. Took the car in today and the problem with the anti-skid light was fixed. Sales manager had agreed to fix the mirror problem at no charge, once the part came in. Service technicians were efficient, friendly, patient, and thorough. The sales person I bought the car through was very friendly and patient with me. I would not hesitate to buy another car there again.

Chasinglight

1 de abr. de 2013

I felt I was treated very fairly, everything was explained to me so I could understand it clearly and everyone I interacted with was very friendly.The car drove very good and I was happy with what was done.Thank you!

vjlfpm

31 de mar. de 2013

Bob and Ken worked extremely hard to meet our needs to find a Volvo XC 60 with the color, options and packages we wanted. They gave us an excellent price and great value for our trade. They were extremely professional and never pressured us into anything. They treated us like family and were extremely attentive to our needs. They had an awesome playroom to keep our kids occupied during the whole process.

vickitobin

28 de mar. de 2013

I've been going to this dealer since 1986. I think that says it all. If I wasn't 100% satisfied, I would have gone elsewhere.

schoenbo

16 de mar. de 2013

We drove to Chicago area from Michigan to look at several cars. This was by far the nicest car we saw and the dealership was very accommodating to our needs as an out of state buyer.

Wzic

12 de mar. de 2013

The way car purchasing should be at the age of Internet and lack of time. John has proved to us that car buying experience does not need to be a punishment or long drawn process. Two emails with straight forward pricing and explanations, total of two hours and we are driving our new car.Cudos to John and his teamWalter

tracymgb

5 de mar. de 2013

Volvo of Lisle have great customer service, awesome inventory at the right price. I've purchased three vechicles via the internet and it has been the best.

diallog

1 de mar. de 2013

Working with the team members at Volvo of Lisle, I had an extremely good sales experience. John Taylor is a fabulous sales consultant who knows his market well, understands what it means to be competitive and provides outstanding service to the customer.The performance of all dealership participants met the level of professionalism expected in such transactions.Even though there are Volvo dealers closer to our home, I'm happy to continue the relationship with the team at Volvo of Lisle. They are well worth the drive.

murreliza

28 de feb. de 2013

Rick and Tom were great to work with--very friendly and professional. My daughter and I felt very comfortable talking to them and will go back again when we need another car.

vaccine

20 de feb. de 2013

The sales guys (Rick Winkler, John Taylor, Ken Kowal) here are very friendly, honest, and upfront..which is saying a lot about used car dealerships. Their selection of cars is great, and the cars are inspected and brought upto date on maintenance, and they stand behind them with a 3 month/3,000 mile powertrain warranty. When buying a used car, at least for me, peace of mind wins over price anyday. While only time will tell about my purchase, I feel confident everyday driving my used 2006 Acura TSX that I bought from Volvo of Lisle.

limin

10 de feb. de 2013

Never in my life would I feel compelled to write a positive review for a car dealership. But I have never encountered a car salesperson like Yvonne. She was meticulous, friendly and helpful. She picked me up from the train station, and saved me from walking on the icy pavements. What impressed me most is her frankness. She answered all of my questions about the car's previous owner and repair/maintenance history in detail. When she did not know the answer, she told me that she didn't know, and then went to find the mechanic.

daniela123

6 de feb. de 2013

Excellent service and very helpful staff. The moment we walked into the dealership Bob treated us with utmost respect and consideration for our time. He answered all our questions and concerns. We drove almost for an hour to test drive a vehicle.

Jeff19

22 de ene. de 2013

Bob was great to work with. Friendly and no pressure at all. I couldn't be happier with the overall process. I got a great car at a great price and a great financing rate. They even included new rims because the ones already on the car had some cosmetic damage. I definitely would recommend you go see Bob for your next car.

johnozello

19 de ene. de 2013

I live in Phoenix Arizona and purchased a used car from Volvo of Lisle. In my nationwide internet search I communicated with many dealership Internet Specialists.John Taylor, Volvo of Lisle Internet Specialist was prompt, courteous and patient. I requested many additional pictures and physical walk-arounds before I chose this vehicle. There were no surprises when I viewed/test drove the vehicle in person. Even after the sale, John recommended several transport companies and insured the car was ready for pick-up. My experience at the dealership was relaxed and efficient. I never thought buying a car on-line 1,500 miles away could be so easy.

cmbr

17 de ene. de 2013

Great place to buy a car! Fabulous group from Sales to service. They care to do a great job and it showes all the time. This was our sixth new car purchase from Volvo of Lisle with Ken and Rick; and it is stress free as usual.

AntigoneC

15 de ene. de 2013

My husband and I have had the pleasure of working with the Volvo of Lisle team through several vehicle purchases over the past 15 years and every purchase has been a friendly, simple and quick transaction. I often hear horror stories about the auto purchasing experience but each of our purchases, from start to finish, took about an hour. The team at Volvo of Lisle consistently offers the best value and, quite frankly, they're good people to do business with. If you're in the market to purchase a new or used vehicle, I would strongly advise working the folks at Lisle Auto Plaza, you will be very pleased.

kgott31

13 de ene. de 2013

Once again, John and the service techs have done an outstanding job with my 2000 V40. It is approaching 150K, and still rides smooth, beats most cars "off the line", and rounds a corner like a sports car (it's a wagon). Purchased and serviced here, I love this car - wear and tear excepted. Abused by the kids, left out of the garage, driven by 5-6 different family members, loaded to the max - still running strong....thanks !!

1hap2

5 de ene. de 2013

We were completely satisfied with our car buying experience at Volvo of Lisle. (Nov 2012) After negotiating a good price on-line, we drove 5 hrs from another state. When we arrived, the car & paper work were ready and there were no surprises or hassles. We quickly completed the paper work, got an introduction to the car and were on our way. Lolita was delightful, helpful and knowledgeable. All the documents for the plates, registration and title arrived quickly and were in order. And PSI love my new Volvo!

pat41739

1 de ene. de 2013

Second Volvo purchase at the Lisle dealership.Working with Bob was a good experienceno pressure everything was straight forward easy car purchase. Everyone at the Lisle dealership are good people to deal with from maintenance to sales if you have a problem with your car old or new they will take care of you and your car.

Gilman10549

23 de dic. de 2012

Well done. This is the second car we've purchased through this dealership and the experience gets better each time! We love our new car and look forward to dealing with this team again.

joe hatch

8 de dic. de 2012

The experience was not nonsense. "here is the price" I compared with other dealers, Lisle was the best. The sales people are great. They know the cars they sell and there is no BS.I have dealt with Lisle in the past and the experience has been great.

lmarti16

5 de dic. de 2012

I went there to buy a used car I found online. Yvonne was very helpful and friendly throughout the whole car buying process. Tom was just as helpful when it came down to the financing. Overall I was very happy with the service and I would recommend this dealership to everyone.

rkuker

16 de nov. de 2012

Bob was helpful and great to work with buying my latest car. The whole process was very easy and I'm definitely satisfied with my purchase.

kevin-pitts

27 de oct. de 2012

Went to buy a new S60. Everyone was very friendly and gave me great service. 100% happy with my experience. Would definitely go back in the future.

dsol1270

26 de oct. de 2012

Friendly salesmanship,Very helpful on offer and counter offer process, getting documentation and used vichicle information in detail. after sale service is professional andHappy with what we bought.

hotgirl

23 de oct. de 2012

Lolita Cook is extremely friendly and knowledgeable of Volvo! She Listened to my concerns and questions about Volvo and I never felt pressured, which in most dealers that's what you feel the minute you walk in the door. The customer service is excellent and I will be a loyal customer of not only Lolita Cooks but of Volvo of Lisle when purchasing cars new and used for my family! Thanks Lolita!

lfbuck73

22 de oct. de 2012

This is our second Volvo purchase from Volvo of Lisle and this time was easier than the first (and the first was pretty easy). Took our old one in for service and a beautiful copper S60 caught our eye and that was it. Sticker was about $5k more than what I wanted to spend, but the equipment and value sold us. Definitely see John Taylor for a stress-free friendly sales experience. Ken Kowal made the numbers work for us and Tommy Korallus made the paperwork quick and easy.

aswanson1593

19 de oct. de 2012

We found a used Volvo XC90 on Autotrader.com and went in to look at it. We did not know anything about the dealership before this first visit, but I can now say that I would definitely recommend them. Rick was very helpful and personable right from the beginning. He was not at all pushy, and was very straight forward with everything, including their cost of add-on accessories. To know their cost and to know that they weren't overly marking items up, felt very reassuring. It was refreshing to have an "open book" situation where everyone knew what was at stake. When we left with our new car, we felt like we had gotten a great deal and were treated fairly. We looked at several used cars at other dealerships, and this is the only one where we didn't feel like we were being pressured by typical "car salesman" tactics. If you want to be treated with respect and human decency, I would definitely recommend the folks at Volvo of Lisle.

kkfisher1

18 de oct. de 2012

I found Philip Early to be outstanding - it was like buying a car from a friend - I am a highly satisfied customer and would recommend the dealership to anyone interested in a new car.

zuluagaag

10 de oct. de 2012

I had a great experience working with Philip, he was very knowledgeable about the car and explained with detail all the features that made Volvo the right choice. I particularly liked that he did not talk badly about other brands but was well aware of the advantages of owning a Volvo. He is a polite and respectful consultant. On the price front, he offered me a great deal and went over the different packages that I could opt for. I highly recommend doing business with Volvo of Lisle and Philip.

ronlauser

10 de oct. de 2012

I bought a car a month ago from Philip Early and it was the best car buying experience I've ever had. And I've bought some cars in my life! Philip is honest, transparent, friendly, extremely knowledgeable, and has a great sense of humor. I would unequivocally recommend Philip and Volvo of Lisle to anyone.

newclassicmetals

10 de oct. de 2012

Excellent service and extremely knowledgeable and friendly staff. I did not feel over pressured nor ignored. This was a fantastic (relaxed) experience and would recommend Lisle Volvo (and Phillip Early) to anyone.Keep up the great work!

Sterling39

10 de oct. de 2012

The sales person ( Lolita )was very knowledgeable about the safety aspects and up to date features of Volvo vehicles, and the acceptable price for the vehicle.

BigWisdom

9 de oct. de 2012

Excellent experience all the way around. The salesperson was knowledgeable friendly and engaging. Low pressure pitch was what I look for an he came through. The sales manager was also very friendly, helpful and accommodating.

lthurmond

9 de oct. de 2012

I walked In the dealership with the intent of just window shopping. Lolita Cook discussed an unbelievable deal regarding a sweet low- mileage vehicle and a great price point. After double- checking with my sister and guy- friend then I took the plunge and said yes to the purchase. I feel happy with my choice and will definitely consider Volvo for my future car purchase and with sales consultant Lolita Cook.

gtc

8 de oct. de 2012

Second Volvo purchase from Volvo of Lisle and Philip Early in 6 months!! Awesome service, great price and hassle free! Philip knew what I was looking for long before I did (and I was looking at a number of other manufacturers). With great knowledge, lots of good humor (not to mention patience), Philip won me over once again. Kudos also to managers Ken Kowal and Tom Schultz, who had worked with me and my wife before, and who once again went the extra mile to make the deal work. Thank you. I would highly recommend Philip and Volvo of Lisle without hesitation, and I do to both family and friends. You've made me a customer for life!

slaisch

6 de oct. de 2012

I ordered my C30 from Yvonne and everything went smoothly! She was very funny, informative, and patient when dealing with someone who isn't so car tech savvy. I highly recommend Yvonne/Volvo of Lisle for all your Volvo needs!

Mskinner516

27 de sep. de 2012

I had an amazing experience at Lisle. John was amazing - from his responsiveness to my email request until the time I drove off the lot with my car. Historically, I'd rather have a root canal than visit a car dealership - dare I say, John and the team at Lisle have restored my faith in the car buying experience. Without question, I will return to Lisle (45 minutes from my home) to purchase my next vehicle. They were the best!

j24l

25 de sep. de 2012

Probably the worst experience I have ever had at a car dealership. And I have had some bad ones.From listening to 3 members of the sales staff look at people out the front window and make fun of potential customers as they came on the lot - to Ken Kowal's arrogant "matter of fact" explanation of why they would need to make $5K on a used car, it was all bad. If you go there, I wish you luck. As you approach the front door, keep in mind that the sales staff is probably verbally degrading you. And the sales manager is preparing to over charge you.

Tim Stewart

10 de sep. de 2012

Great dealership and Lolita was outstanding! Negotiations were simple and fair and the service department communication and work had been superb. I would recommend anyone / everyone stop by Volvo of Lisle for their new or used Volvo.

crwallace

3 de sep. de 2012

Bob was very friendly and knowledgable about the car that we were interested in. He was not aggressive in his approach. He took a considerable amount of time explaining the car's features to us.

mogreen

3 de sep. de 2012

Second car I bought from Rick. I thought I would have to special order but he called me two days later saying a car I wanted was on the lot. I got the call on Wednesday and I was driving off the lot late on Friday night with my new car.

Ken271980

2 de sep. de 2012

John was great! He listens to what you are looking for and isn't pushy. He answers all your questions and gives you all the info you need. This is the 3rd car I have purchased from John and he will be my first stop when it is time for the fourth.

diamond deb

31 de ago. de 2012

John Taylor, who I actually had known years ago as we crossed paths in the plumbing business, was excellent throughout our new car experience while my wife Debbie was also trading in her 1999 S70 at the same time. We both love her C70 hard top convertible. What a dream car it is. John's whole attitude was great from the start. Ken Kowal, though tough on the negotiations, did compromise at the end for a number we could accept. Tommy Korallus finalized the paperwork and wished us well. Thanks for a great experience.Don and Debbie Devoe

mlandacht

30 de ago. de 2012

Yvonne was the reason I purchased a Volvo. She was professional and well informed and kept in touch with me regarding incentives while my husband and I shopped around for a new vehicle. I would recommend Volvo of Lisle if looking for quality and a salesperson who is no nonsense and willing to negotiate.

gsidlow

20 de ago. de 2012

I worked with John on the Purchase of a Certified Volvo. John was great and very professional. He took the time to go over the car and I never felt presured in anyway. I will recommend him to anyone I know looking for a new or used vehicle. Thanks,

christian moreno

7 de ago. de 2012

i had a nice experience with Lolita. She was not Pushy and new the product very well. The sales manager also was a straight shooter.

0c3175

4 de ago. de 2012

Purchasing new car has never been better than this one. No hassle, everything discussedthru internet and the car was ready when we got there. All discount and incentives madethe purchase a lot easier.

jim

2 de ago. de 2012

I enjoyed working with Volvo of Lisle on this latest new car purchase.Yvonne was pleasant to deal with and well informed about the vehicle,answering all my questions.The price on my trade in was a little lower thanI would like, but not too far off to be a deal breaker. Overall a good buyingexperience!

govv

2 de ago. de 2012

I have purchased all my Volvos from your dealership over many years - with all the accompanying checkups and service. I have never been disappointed. The last car I purchased (7-26-12) my salesperson was Mr. Philip Early. Extremely knowledgeable, friendly, answered all my questions - and then answered some I should have asked. He spent an inordinate amount of time with me during my test drive (even though I am sure he knew the sale was a given) and then did it all over again when I brought my wife back the next day when we actually purchased the care. Kudos also are due to Ken Kowal and Tommy Korallus for their assistance during the entire transaction. Mr. Korallus makes the financial part of the deal almost pleasant (Ha). I felt comfortable with the trade in value of our two cars.I will continue to be a Volvo owner till the day the Good Lord calls me to that great dealership in the sky. Thank you all.George Van Verstp.s. one small comment - it would be nice if you would bring back the donuts to the service waiting room.

bryanjpowell

2 de ago. de 2012

John was responsive in quoting me prices on a variety of vehicles and stayed that way over the course of a month as I narrowed my choices (as well as went on vacation). He showed patience, yet persistence in following up with me. When I cam to dealer for test drive / buy, John was with another customer, but immediately put me with Philip. Philip was extremely helpful and knowledgeable in showing me the different models and various aspects of each. Overall great buying experience.

Karen T

26 de jul. de 2012

Truly enjoyed my experience. The attentiveness of my salesperson and the Volvo product will always keep me as a customer and encouraged referrals to my family and friends.

hhaven08

25 de jul. de 2012

I am thrilled to be the owner of a used Subaru outback. My husband and I were very pleased with how straight forward our salesman was. The price was right and the threw in new tires and free car washes for life!

BradySadek

25 de jul. de 2012

We were actively assisted by Bob in searching inventory for the car which had key options and color. This made the sale for us. Also our 6 year experience with service was a very positive factor for us to purchase a Volvo again and to buy it from Lisle -- in service John is always helpful, and Wayne in parts.

tleclercq

13 de jul. de 2012

Rick was great to work with, he went above and beyond to meet our time schedules. He was very knowledgeable and made the whole process smooth, quick, fun and efficient. I would hightly recommend the Dealership(s) and Rick.

jrockk816

12 de jul. de 2012

I had a very nice experience with the staff of Volvo of Lisle. I walked in cold looking at cars one day, and was met by Chris Bella. While on subsequent trips Chris was not available, he made sure I was taken care of by another staff member. Ultimately, we made our final plans for order and purchase with Lolita Cook, who could not have been better in the process. Lolita was friendly, polite, understanding and responsive. Plus, she has left an open door for us to ask further questions should we need to. I thank her for her personal touch.

dawnc2012

10 de jul. de 2012

I was so nervous for months looking at used cars, then when I decided on a Saturday that I was going to get one. My husband told me to give Rick Winkler a call at Volvo of Lisle, since he purchased 3 Volvo's from him. We described to Rick what I was looking for and the price range. Ironically, at the moment when we called he had the perfect car for me! The dealership stayed open late that Saturday (thank you to the financing Hero for being late to his party) so I could drive the Mercedes home.I am so excited to find a needle in the hay stack with very low mileage, garage kept and a very awesome price. I just luv it!Thank you Rick for an easy and pleasant transaction. It's friendship like these- that keep us coming back to "Volvo of Lisle" for all our automobile needs.

Garynass

6 de jul. de 2012

Bob was a good listener and attentive to our needs for a new car. He explained the model differences and engines types to our satisfaction. The price negotiation went smooth.

bobreay

6 de jul. de 2012

Everyone we came in contact was knowledgable, extremely friendly without being maudlin, and very candid. Came in looking to buy 1 car but bought 2.

LG2323

1 de jul. de 2012

I really enjoyed having Lolita as my sales rep. She was personable, professional and extremely knowledgeable. She answered all my of questions and was a joy to work with. Lolita's also got a really good sense of humor, which made for a very pleasant experience.Excellent customer service!!

KrisBingham

27 de jun. de 2012

It was a year ago that we purchased our xc60 using the Overseas Delivery program. And we cannot wait to do it again! I highly recommend buying a Volvo this way......two tickets to Sweden, a night in Gothenburg, factory tour and lunch.....and then drive away with your car to tour anywhere in Europe (I loved staying in Sweden)....plus you can completely customize your car! There is no downside to this at all. I also recommend having John Taylor at Volvo of Lisle as your salesman. He really goes above and beyond to help customers thru the process. Even a year later, he continues to answer any questions I have as well as helping me with service appointments. Volvo for life!

KurtAC

25 de jun. de 2012

Ms. Middendorf went 'above and beyond' to be helpful and make the experience of buying my first Volvo an excellent one. Her professionalism was everything one could expect. She took care of everything that needed to be done, and made sure we understood everything - both with respect to the purcnase and the car. I believe we got a good price on what seems to be a great car.

stephenguerin2007

23 de jun. de 2012

Came in here not expecting to like the C30 but was pleasantly surprised. Bob was very helpful and gave me a great price. Will definitely return to the dealer and Bob when I am looking for another car.

Petesokarda

22 de jun. de 2012

We have decided to purchase a Volvo because of their safety ratingsI can honestly say we have never been treated so honorably as weat Volvo of lisle. Our purchase experience with John Taylor showed usWhat a dealership with integrity is . Thank you

Volvo2012C70

17 de jun. de 2012

Bob Makowka is an excellent sales person! This is the third car we have bought from him and have recommended him without reservation to our friends. Tommy Korallus is a good finance person and works hard to meet the needs of the customer.

wilshire461

15 de jun. de 2012

Bought my vehicle from them a few months ago and just had the oil changed the other day for free there (you get the first few oil changes free in addition to a few other benefits from buying from this dealership). It was a painless and pleasant experience as they have a very nice waiting room with comfortable chairs to relax in while your car gets checked out.When I was first looking for a car I contacted the dealership via email with some questions and got them answered the next day. When I finally made it out to the dealership John and myself went to test drive a few models I was interested in and ultimately got saddled up a few hours later. The process was very smooth and John was great in answering any questions I had. When I came back in a few days later, John showed me all the features that the car had to offer and to make sure I knew where everything was located. Tommy brought out the paperwork and had it in order so I just had to sign on the dotted line on a couple of forms and were done. Easily the best dealership I have worked with in purchasing a car.

john a p

14 de jun. de 2012

The whole process of buying my S60T5 was positive and effortless. The exact color combination I wanted was on the lot and the price was definitely right.Rick Winkler was gregarious, knowledgeable and informative. Rick personally picked me up at my home when I was ready to take possession of my S60. Tommy Korallus took theconfusion out of an extended warranty.

brianmorse

12 de jun. de 2012

I could not be any more pleased with the decision I made to buy a Volvo from Volvo of Lisle. From the beginning, Bob Makowka made the transaction painless and the service and support teams are top notch. I'm treated like a valued customer when I return for my scheduled maintenance on my Volvo XC60. As far as my experiance with my vehicle; I can say we will always have a Volvo in the family.

Walter Kozlowski

11 de jun. de 2012

Yvonne made the experience of purchasing a car pleasurable. She was very easy to work with. Everybody in the showroom was friendly and went out of their way to talk to us. Yvonne made sure we understood the vehicle and its features. I am very picky about the cleanliness of cars and Yvonne made sure everything on the car was spotless before we drove off. I give high praises to Volvo of Lisle and to Yvonne Middendorf.

JonBoeckenstedt

10 de jun. de 2012

This was a great experience; the difference between the atmosphere of the sales staff compared to other dealers is like night and day. They're smart, interesting, honest, and really like doing what they do for a living, it seems. We felt like we were treated very well, and we were happy to find a car we loved.

Chicago225

7 de jun. de 2012

I went to this dealer because I got a $18 dollar oil change coupon in the mail. It was the first and last time I will ever take my car to Volvo of Lise for service. During the service the tech broke the wires for my satellite radio making it unusable until a $15 dollar new part was ordered. I turned around and immediately showed them the damage. They said that I would have to purchase the part and then they would reimburse me for the cost. When I called them and let them know the price they said that they were unable to reimburse me for the purchase of the part, but they could give me a service credit, which I will not use because I will not be taking my car back to Volvo of Lisle again.

edgoralski

4 de jun. de 2012

Bob made the sales experience very easy from start to finish. We test drove the T5 and T6 vehicles, made a decision on the vehicle, and discussed price. I think both of us were satisfied where we ended up on price. This is my second S60 and I came back to the dealership for the upfront approach to the selling experience, the great customer service and good people.

benzcl

4 de jun. de 2012

Our salesman Bob was very knowledgable and super pleasant to deal with. A pleasure to deal with! The only negative (which wasn't Bob's fault) is that we had to wait 15 minutes for a sales person at 3:30 in the afternoon and my husband also waited 25 minutes for a salesperson at noon on the same day.

tomculcasi

3 de jun. de 2012

Great experience in buying our C70. Bob was extremely helpful in getting the deal closed. He also told us about the Volvo Overseas Delivery Program. He explained the adventure that Volvo could offer us by buying the car at the dealership, but "picking up the car in Sweden at the factory. He also told us how to look at the Volvo web site to see about the trip. We did take the offer and "picked up our car in Sweden". While we chose not to drive the car there, it was exciting and everything as advertised. It was one of the best trips we have ever taken. Hassle free, friendly people and exciting adventure. Our ten day trip to Denmark and Sweden cost us less than a long weekend in NYC! The people at Volvo travel were also extremely professional and very helpful with ideas. I have not taken any vacation that went as advertised and without a hitch. Can't wait to buy another Volvo and do it again.Now we have our C70 and loving it.Thanks Bob.

cneigel

1 de jun. de 2012

Rick Winkler has total client service focus. He knew what my used car needs were and came up with the solution. He commnicated with me constantly throughout the entire sales process. His approach towards me, my wife and daughter was always positive. I would refer him to others without hesitation!Chris Neigel6/1/12

dewade

28 de may. de 2012

Bob did a great job helping us move out of old Volvo into a new one. We had to order and he took care of it all. Did agreat jobDon Wade

nascar73

20 de may. de 2012

I truely had a hastle free experience purchasing my Volvo from the Lisle dealership. My salesman Philip did his best to accomdate me, found the exact car I was looking for and made purchasing the car as easy as possible.

Cindy Flynn

12 de may. de 2012

Lolita was an outstanding salesperson. She had great knowledge about the cars and was very easy to work with.I had a wonderful experience working with Lolita.

jschneider50

2 de may. de 2012

We had a great experience at this dealership...again. This is the second car we have purchased there. I am not one who enjoys the dealer experience normally, but Volvo of Lisle has actually found a way to make it pleasant! I would recommend this dealership to anyone.Justine and Paul Schneider

mariposa22

17 de abr. de 2012

We are customers for over 28 years, always treated fairly and with great attitude. They take their time to explain reasons/features. Super friendly and not pushy. Service is above excellent. Pricing seems to be average or a bit better but I would not have the same trust with another dealer, we know the people here for many years and rely on them to advise and help when we ask.

rdecman

18 de mar. de 2012

We would highly recommend this dealership to others wishing to purchase a new vehicle. We were treated professionally and efficiently. We believe we received a high quality car for a good price. Our salesperson did a great job. Thank you.

SD1424

18 de mar. de 2012

After doing quite a bit of research when looking for a new car, including a visit to the Chicago Auto Show, we stopped in late one Friday night to look around. Lolita Cook answered all our questions and took us for a test drive. It was only later that we realized that the place was only a few minutes from closing when we stopped in and we kept them late (sorry about being so oblivious). Lolita recognized that we were still looking around and we were never pressured.I stopped in a couple of weeks later when our vehicle was being serviced next store (Honda) and since Lolita was busy, Rick was more than happy to help answer my questions. In fact, with Ken's help, we were able to agree on a vehicle and a price that day and signed the paperwork the next day (Tom really was able to simplify the paperwork signing into a manageable process)Overall, I couldn't be happier. By focusing on the customer experience, the staff at Volvo of Lisle makes the car buying experience as painless as possible.

volvoparrotheads

11 de mar. de 2012

Highly recommend. My first Volvo. Bob was very knowledgeable which I would expect. However, after purchase he took the time to spend with me going through the car setting things up and showing me how to use all of the features. Also, when it came to negotiating the price he was straight with me and cut out all the bs back and forth. I did a test drive and I when I walked out of the dealership the first night, I knew exactly what I would pay versus comparing against a range of guesses from some of the other dealers for other cars I was considering. Also, I failed to catch the name of the Finance Manager, but he was very helpful. I had some questions about transferring my plates and to make a long story short, we concluded our call with him saying, "We try to make things easy on you." And that's exactly what they did.

Mary C.

7 de mar. de 2012

I walked into this dealership looking for a dark blue Volvo S60. I was greeted by Ms Lolita Cook. She was friendly and knowledgeable and showed me the available S60s including a blue one. I shared with her the packages I wanted to have all of which are factory-installed. She encouraged me to drive an S60 which I did. My previous car was a 2000 S80. I wanted a smaller car with BLIS, the T5 premium pkg, the climate pkg, and the multimedia pkg. I told her I wanted to trade-in my old car. There were no available cars in the area with the packages I wanted. She introduced me to Mr. Schultz and we discussed trade-in price after he drove it. He also suggested that he would have to order it from Sweden in order for it to have the packages I wanted and it might take up to 3 mos to arrive. I agreed and made a down payment. In all, I made 3 visits, the last one to pick up my car. During the time I waited for the car, Ms. Cook called me weekly to update me on the arrival which moved up as time went along. Ms. Cook was a joy to work with. She was always in good humor, polite, friendly and has a good sense of humor. Both she and Mr. Schultz (new car manager) were always available when I called with questions. I ordered a special cover for the back seat and it was available for installation when I arrived to pick up the car. Buying the car from Volvo of Lisle was an excellent experience. Both Ms. Cook and Mr. Schultz went out of their way to ensure that everything went well and that I received what I ordered and did so with friendliness and competency.

ieabarry

3 de mar. de 2012

The helpfulness, knowledge and thoroughness of the salesman and others at the dealership made the purchase of another Volvo a breeze. All questions answered and a complete review of the car's features upon delivery made the buying and delivery process a snap. I highly recommend Volvo of Lisle and Bob Makowka in particular. He knows his stuff, is experienced and is a low key, straight shooter. The entire purchase was smooth and easy.

lampley21

16 de feb. de 2012

Lolita was very friendly and seemed to really care about my needs. She listened to my concerns and help me to decide what was best for me. Very easy to work with and great customer service

billherman

5 de feb. de 2012

The experience my husband and I had at the Volvo of Lisle dealership was better than any other car purchase experience we have had in the past. The staff, from the greeter to the sales manager were very friendly and helpful. When we spoke with the salesman, he was very friendly and professional. He was very knowledgable and he answered all our questions and was very honest. The sales manager was very friendly and professional also. He also didn't hesitate to help us, by going to get the vehicle that we wanted to test drive himself instead of getting a porter to do it. They were not pushy AT ALL. I am confident that we will be back to purchase our next vehicle from them.

chriscarinto

25 de ene. de 2012

We had a great experience purchasing our Volvo XC90. John Taylor was very helpful and made our experience very pleasant! All of our questions were answered and all of our needs were met! Everyone at the dealership was very willing to help us and they were very pleasant! Very efficient. The car and paperwork was ready for us and the purchase and trade in of our old Volve went very smoothly! We are very pleased with our new car and the whole experience we had with Volvo of Lisle!

DCLOGAN

16 de ene. de 2012

A few months ago, I inquired about purchasing a Volvo Increased Protection plan on my 2008 Volvo.I met with Tom Korallus (Business Manager) who carefully and completely explained all of the details, and on 1/13/2012 I returned to purchase the VIP plan. Both Tom and John Korallus (Service Advisor) were extremely friendly, helpful, knowledgeable, informative and made me feel very welcome as a first time customer at Volvo of Lisle. I also met Lee Diehl (Mechanic) who thoroughly explained a situation with my car. It is a pleasure to find a dealership that takes such excellent care of the CUSTOMER and their VEHICLE.

gmburge

15 de ene. de 2012

We have had a fantastic relationship with Volvo/Lisle for almost 10 years. Perhaps the best automotive experience we've ever had. The sales staff is outstanding and the service folks are helpful and patient with every concern. Volvo/Lisle has made us loyal not just to the brand but to this dealership. Looking for one outstanding salesperson? Ms. Lolita Cook is top of our list. She's fun, well-informed, patient, and never high-pressure. Volvo/Lisle deserves the highest score on every scale.GB/Wheaton

jscatalino

15 de ene. de 2012

This was the best new car buying experience I have ever experienced. The staff was courteous; not only the sales person helping me, but the entire staff. The Business Manager was busy so the Manager of the dealership handled the loan paper work so we could finish up at the dealership so we could get on the road in our new car.

kquint

6 de ene. de 2012

I purchased my second vehile from them in five years. Their sales staff is very friendly and their service department is the best in the area. There normal service fees for maitenance work, I e. are very reasonable and just as quick as the fast lube stores.Keith Q

kgott31

23 de dic. de 2011

Good deal, fair price, honest service, clean showroom. I've been a customer for 20 yrs and several family members are too. Volvo for life!!

jciesielski

12 de dic. de 2011

We visited Volvo of Lisle to purchase a new Volvo XC60. Bob Makowka was very helpful in choosing the car options and explaining the ordering process. When our car arrived he helped us to get the best financing option and was great at explaining the car features. The whole process at the Volvo of Lisle was very smooth. Overall a very positive experience.

LGoodluck

7 de dic. de 2011

Lolita is a fabulous asset to the Volvo of Lisle dealership. She made myself and my family feel at ease in the purchase of my new car. She answered all questions regarding my vehicle promptly and was great with my 5 year old daughter who was also present during this visit. This made things much easier since we all know that children do not have much patience! I will recommend the Volvo of Lisle to family and friends. Keep up the great work and I hope to return again when my family is in need of our next vehicle! Thanks Lolita!

mommypug

5 de dic. de 2011

I have worked with Bob for the last six years for the leases of our family vehicles. I've always found him to be very knowledgeable about the product and willing to take the time to explain everything about the new car. He's always gone out of his way to accomodate our schedules. The service department has also been very accomodating in the scheduling of appointments and the quality of service that they provide. I would highly recommend this dealership when considering the purchase/lease of a new vehicle and for the service that they provide both in the sales and service areas.

linute1

30 de nov. de 2011

Went in a few months before I bought my Volvo T6 AWD and they had a decent selection. I held off and when I went back in Bob told me they had no more on the lot. Instead of blowing me off, he advised me of different ways to handle the situation...order online, wait till they get some in, or go overseas (their special promotion). I decided to give my email address to him and he notified me immediatly when they got one car in. I probably overpaid, but it's supply vs. demand. I loved the car and needed one asap. I felt overwhelmed with the car and a few days later, I met with Bob and he went over everything with me again. I felt very comfortable and love my car. I would definitely recommend this dealership to anyone.

Jackie888

22 de nov. de 2011

David Gluskin, this salesman is very rude and impolite. I don't intend to be mean. But I have to say this dealership is the worst of the worst.Yelling at customer just because of lower counteroffer! Negociation is the nature of business and this rude salesman act crazy while you counteroffer! Never go to this store! the person there needs to be trained how to be polite to others instead of just want clients pay higher prices. Worst service with unreasonable price! I will never go to this crazy / worst volvo dealership! The crazy sales are just so rude that out of my imagination !!!

JVR

1 de nov. de 2011

Lolita and Thomas were very personable and knowledgeable and made the overall buying experience enjoyable. Lolita was able to adequately answer all of my questions regarding the 2008 C30 I was purchasing as well as questions pertaining to newer versions of the C30. Furthermore, Lolita was able to convey the positive aspects (quality, safety, style, etc.) of the Volvo brand which helped me to feel at ease purchasing a Volvo. Lolita and the rest of the staff at the Volvo of Lisle should be commended on their professionalism and the positive car buying atmosphere they create.

sjmacadam

25 de oct. de 2011

Left the dealership feeling as though we had not gotten a good deal. The trade in value was extremely low but due to time constraints we were not able to shop our trade in. We felt as though they took advantage of the circumstance. If you are using a trade in as part of your transaction, they will not give you a fair price. Then used high pressure to complete the transaction. Beware. Also, do not let them know where you live. They will try to mark up based on your address. Bob was a nice guy but we could tell that he could not do anything regarding the price. His job was to describe the car. In that role he did fine.They did not follow up on promises to do additional work on car purchased. Did not follow through on request to have service record forwarded. When I dropped off paperwork two days after the transaction, they "forgot" I was waiting in the showroom. I had to go find the finance manager who I was waiting for and the the response I received was "oh, I got to talking to one of my bankers and forgot you were there." When in fact I could see that he had just been talking to a co-worker the entire time.The simple fact that they have not followed up or tried to contact us underscores the fact that they did not want us as repeat customers.

mgudmund

22 de sep. de 2011

I would recommend this dealership. Both salesmen were extremely knowledgeable about the XC60 which we purchased and a pleasure to do business with. The manager, Ken was not your typical "car sales manager" and sealed the deal. I really like my new XC60!

archieoleary

22 de ago. de 2011

The buying experience wss very simple and straightforward. Car features were explained thoroughly as well as functionality of options. Discussion of financing availability of was helpful.

Cindylyon

7 de ago. de 2011

Car was advertised under cars.com. Came in was greeted by Tommy. Asked to see the car and Tommy promptly went to get the keys. No waiting games! That was wonderful! Took the car for test rides with and with out top on or off and again when my husband came by. Entire staff was very friendly. Did not not feel like I was prey amongst hawks. The negotiation process went with ease seeing as though the car was sensibly priced in the first place. The finance manager was straight forward. No attempts to up sell any extra products or warranties. This had to be the most pleasurable car buying experience ever!!!

mdooley

3 de ago. de 2011

We just took delivery of our new Volvo through their overseas delivery program. What a fantastic way to purchase a new car. Bob and Lolita were great to work with, they thoroughly explained the entire overseas delivery process and kept us updated as our car was being built. We love our new car and would definitely recommend Volvo of Lisle.

IllinoisLong

12 de jul. de 2011

From first inquiry (internet), I received immediate contact. I asked questions and received answers to all of them involving SUV, SUV comparisons, the volvo company itself -- any and all questions. He was very knowledgable and helpful. Also spent much time with me personally after purchase in explanation of car and equipment Much appreciated.

sat_s60

9 de jul. de 2011

Had a very good experience purchasing a 2012 model from Lisle Volvo. We initially applied for an "Internet quote" through a third party website. This dealership responded quickly with some initial quotes and was diligent in getting back to me with answers. Once we worked out a specific vehicle configuration, they had the most attractive offer when compared with other dealerships in the Chicago area.We drove over to their location on a Saturday and met John Taylor, who was very friendly. He showed us several color and option variants from the lot and we made our pick. The price was handled in a straightforward manner, without any last minute increases or "omissions" vs. the initial offer. We also traded in our previous vehicle and got a very reasonable offer, that we were able to accept. The only downside is that it took a bit long to get all the paperwork together once we agreed on the terms. Once it was all done, John took the time to go over the vehicle with us one more time and helped us get some of the settings right.Long story short, we drove off with a new car the same day and have been very satisfied with the overall experience. Strongly recommended, especially if you use the "Internet quote" approach.

M Santiago

6 de jun. de 2011

Bob was fair, fast and courteous. I felt like I got a fair price on my new car. Bob handle the transaction in an efficient and friendly manner.

andig

30 de may. de 2011

John was terrific and ready to help every step of the way. The process was as painless as I could hope for and I would recommend Volvo to anyone who is looking for a new or used vehicle. The only complaint I have is that the online photos were in thumbnail size and there doesn't appear to be a zoom feature. Thank you John and the entire team at Volvo of Lisle.

amchmura

27 de may. de 2011

I had never dealt with this dealership and was new to the Volvo product. From my first call to Volvo of Lisle I was impressed. I took an S70, which I bought from my brother, in for an oil change and an overall evaluation. They said all was up to date and just did the oil change. A few weeks later my S70 would not start and I was in a store parking lot. They offered to come bring my car in for service and drive me home. I must explain I am not close to the dealership it is at te very least 30 minutes to get there in sparse traffic! The service given by the Lisle Volvo dealership is something I have never experienced at any other dealership. Since that special encounter I have been a loyal customer and refer every person I know looking for a new automobile or great service to them. It is also the only dealership where the service was department associates are happy and it flows to the customer. What a lucky find with the acquisition of my first Volvo and Volvo of Lisle! A Volvo customer forever, since 1999.

Neuron

22 de may. de 2011

We have worked with Bob twice, once in 2001 when we bought our first Volvo a S60 which was a fantastic car, then again in April of 2011 when we purchased an XC60 R-Design. Bob is enthusiastic, genuine and knowledgabe. I would certainly seek him out again for another purchase.

rmarkgraf

23 de abr. de 2011

Very willing to work with us....have bought or leased cars at this dealer for 25 years and always very satisfied. The quality of the attention matches the quality of the cars! The sales person is very helpful, and the finance director alo quite attentive to our needs.

mystycdm

15 de abr. de 2011

Great sales team. No pressure to purchase. Listened to our requirements and needs, then worked with us to come to a mutual conclusion. Met with them three times before we elected to purchase from them and Tom the finance representative explained everything throughly. We did not use their financing package though. Would definitely recommend dealership to our friends.

stawfik

2 de abr. de 2011

This is our third volvo car to buy from Volvo of Lisls. we had a great experience.Bob Makowka was a great man to communicate with and make the purchase. He was knowlgeable, curteous and honest. we highly recommend volvo of Lisls.This time we bought an xc60.They gave us the best price we could find.Every one was extremely friendly

sfenton17

21 de feb. de 2011

I just bought my sixth car from Volvo of Lisle. As always, the experience was outstanding. I told Rick what I was looking for and I received a quote. As always, I did not comparison shop. I know that I will be getting a fair price. The process was quick and easy.

johnbhicks1

20 de feb. de 2011

My experience began with an internet inquiry. Bob Makowka was very responsive, straightforward and patient. Over the course of a couple weeks and dealer visits, I was able to gradually learn about the car, optional packages, pricing and financing without any pressure. When the time came to buy, a few choices were identified quickly and I beleive the pricing was very fair. The transaction itself was as simple as it could be and I didnt experience any surprises. Overall a very positive (and a bit surprising) experience.

volvo4life72

28 de ene. de 2011

Five Star Dealership!! My overall experience was very professional and pleasant. For being a car dealership, everything was handled in a timely fashion, and the experience was delightful. My salesman Matt Zientz was very friendly to work with and made buying a car fun. My family loves our new XC90 and would without a doubt do business with this establishment for many years to come.

neetarobu

6 de ene. de 2011

Volvo of Lisle was extremely helpful in getting us our car. They were good about providing us with detailed information about the vehicle we were interested in. THey were not pushy to make the sale but let us make the decision on our own time which was important to me and my husband.

trouper

2 de nov. de 2010

Lolita Cook was my sales representive and she was very friendly and helpful. My car arrived just before I had to return my lease. I had originally gone to the Volvo dealer in Orland Park and was treated very poorly by the salesman but I still was interested in buying a Volvo and that is how I ended up in Lisle.

muralibox

23 de sep. de 2010

This Dealer is greedy and rip the customers. Their parts/Labor price are very high ( $150 more) than other dealer.This dealer doesn't have Good mechanics. They robbed me for 7 years for parts and service but couldn't diagnose EXACT problem.I found out their way of cheating recently. If you want good service, don't go to this dealer.Murali

Jim Hagearty

23 de abr. de 2010

I have driven Volvos since Feb 1985 when is cost me $50.00 more to upgrade from a Chevrolet Impala to a 240 diesel . . . a car I have always wanted to own but could not afford. I have purchased five (5) more Volvos from Volvo of Lisle and have all of my service done by them. The dealership is exceptional . . . product, service, and personnel that are second to none. Volvos are not inexpensive to maintain correctly, but are worth every penny in reliability, safety and comfort . . . less expensive in the long run. Randy Hahn, Service Director, really cares about each customer and his Master Service Techs like Steve Cochran and Miro Buba keep my cars running like Swiss watches. I continue to do business here because of the exceptional service.

mbaumann

17 de abr. de 2010

Mr. Makawka was a very pleasant and knowledgeable salesperson. He was very professional, offering his assistance without being over-bearing. My wife and I visited this dealership earlier in the week and returned for a follow-up visit. On our return visit we asked for Bob, who greeted us by extending a warm welcome and by initiating the conversation by asking my wife if she had come to any conclusions on what kind of vehicle she was considering. My wife appreciated this direct questioning, as we were looking to purchase a vehicle for her. My wife shared her opinions on what she was looking for in a vehicle. Bob proceeded to show her the vehilcle she initially was interested in earlier in the week. However, after going through it and getting a better feel for it, she decided she wanted to look at a few other kinds of vehicles. Bob showed my wife three other vehicles, answering questions about each of them. The whole time specifically engaging my wife in conversation, sinced this was going to be her vehicle. My wife finally found the vehicle she wanted, but it was being held for a dealer in Missouri. Bob requested some time to investigate the matter, to find out if this vehicle could be sold to my wife. A very short time later, Bob informed us it could be purchased and the transaction was completed. This experience was one of the most enjoyable car purchases my wife and I have experienced. This is a "big" statement, because I have purchased and/or leased over forty vehicles in my lifetime. I feel we were treated professionally, fairly, and in a pleasant manner without any feelings of pressure or trying to be talking into a deal. This was our first time purchsing a vehicle from this dealership and we are looking forward to a continued positive relationship in the future.

johnpedersonjr

5 de abr. de 2010

A wheel bearing was making noise. I brought my car in and the issue was diagnosed very quickly by Dan's freindly service tech (I do not remember his name). They had time to do the repairs as I waited. Thinking this would take several hours, I was surprised to hear that the work would be completed within an hour. I enjoyed the waiting room chairs and a cup of coffee, while I answered e-mails utilizing the free wi-fi.All amenities in excellent shape for an active customer, such as myself.

Tom_D222

19 de feb. de 2010

I am confident that this dealer is very poorly managed. We had a terrible experience once with the service advisor (too long a story to go into here but they were being unhelpful and apparently dishonest) about something, we and tried to contact the general manager, AND the sales manager (we had bought the car from this dealer) and neither would return the call. Only when we literally went to Volvo in Sweden as wel as the US sales office did we get the dealership to assist, quickly, but I am sure reluctantly. Obviously you shouldn't have to go to those lengths.Other issues - 1) ridiculous XXX-mile "packages" where if you ask if you can eliminate a couple of completely unrelated items, you could be that the price will be HIGHER. 2) some of the items in these lists of things that are part of the package will make a car person break out laughing, such as chimney-sweeping the exhaust system or other silliness. 3) if you try to upgrade a part within the package, they will quote you a price that is much higher than if you would have just done that one item from scratch. For example, if an oil change is part of the package and you ask them to use synthetic oil, they will quote you a price to 'upgrade' that is more than than the cost of the entire oil change (with synthetic) anywhere else. Then they tell you that the reason why it is so much, and not reflective of the incermental cost, is that "in the package, the oil change is 'free'". My sense is that you can literally chase them all over the place while they state that each item in the service package is "free". There is no chance of getting pricing from them that is commensurate with the incremental cost of your request. Really, you feel like you're dealing with a band of gypsys. 4) they will not do things that other dealers will do as a customer courtesy, or as a matter of common sense, without charging you for it. You may get a full service there but have them charge you to reset the service light. There may be available software/firmware upgrades via Volvo service bulletins that they will (attempt to) charge hundreds of dollars to apply for you, when these items are free of charge and it takes 10 minutes or less to apply them. Most dealers will do it for customer goodwill AND because some of these upgrades may enhance driveability and make you more satisfied with your vehicle. Business 101, people. But I guess these people didn't take that course.Do not be suckered in by any of this. Take your car somewhere else for service. Sure, if you want a Volvo and you walk into their showroom and like your salesman, like the car, and like the price, buy from them. But do NOT be under the mistaken impression that they are now your friends or that you part of the Volvo of Lisle "family", or any such nonsense.

skewed1976

18 de feb. de 2010

Great job with explanation of features and knowledge of other manufacturers. Great experience. Very low pressure sales staff and wonderful facility. I would highly recommend this dealer to family and friends. Looking forward to dealing with them in the future.

Ricic

24 de ene. de 2010

We recently purchased a new Volvo XC60 from this dealer, just as we have for the last five Volvos that we have purchased since 1989. We had another very positive experience. We appreciated the courteous and professional salesperson (Lolita Cook) that assisted us throught the deal. We felt that we received candid information about the car and its financing. We would do business again with both Lolita as well as Volvo of Lisle.

sfredericks

23 de ene. de 2010

Ms. Cook and the entire Volvo of Lisle staff were easy to work with, considerate of our time and needs, and willing to work with us in reaching a great deal on a pre-owned Volvo. I would highly recommend this dealership and its friendly staff to anyone shopping for a new or used vehicle.

Paul Bluestone

3 de ene. de 2010

I was referred to Volvo of Lisle years ago as the only honest Volvo dealership in the area. Since then, I have bought one or two used cars and leased two new ones from them. The latest is a leased 2010 XC70 wagon. I knew my lease was running out in February of '10 and began working with Lolita months in advance to get the best deal I could from Volvo of Lisle. I became an enormous and persistent pest, turning down offer after offer. Finally, just before the close of '09, I got an offer from Lolita which was very good and had to be accepted by the end of the year. I did accept it and am now driving the car. Throughout it all, Lolita maintained her sense of humor (which is great) and never got annoyed at having to go back to the drawing board. She even drove me down to the drop-off terminal for the old leased car. I really enjoyed working with her, would do so again and highly recommend her. Ken and Tom were also a pleasure to work with, and the service department has been as well.

kjschramm58

24 de dic. de 2009

I swore I would never buy a new car again, but after talking and working with John Taylor on the purchase of my new S80 I've changed my mind. Professional, friendly, helpful, good natured, and most of all trustworthy come to mind. John Taylor returns calls, leaves messages and shows concern about the product he is selling and the customer's he is dealing with. I will always recomend Volvo of Lisle to my family and friend's and I can't wait to buy another Volvo in the future. Many thanks again to John.

jenhall

22 de dic. de 2009

I went in looking for a used 2009 S60 and they cut me a great deal on a 2010 S80 brand new. They took care of it in one afternoon. They were serious about doing a deal and I picked up my car today. This is my second time buying a Volvo from this dealer and they always do a great job.

RYDMOTO

20 de dic. de 2009

My 1999 S-70 back when it was under the warranty,the rear discs had warped which was a known issue.Oak Park Volvo (where I bought the car)refused to to replace them even after I called the local rep and he encouraged them to do so.I went to Volvo of Lisle and they replaced them under warranty.They won my future business. I have since bought a 2009 S-60 T-5 from Volvo of Lisle and went to Sweden on the overseas delivery program.I am so glad I did it! If you have not thought about I encourage you to do so. John Taylor was my salesman and took care of every aspect of the trip.He was and is a very pleasant man to work with when purchasing a car.Great follow up when I would leave a voice mail with questions etc.Whenever I pop in the dealer to buy parts for my older Volvo I am always sure to say hello to him.He is that kind of guy and I won't forget all his help and just plain kindness. I have no regrets on buying my new car or buying from Volvo of Lisle.The mechanics are top notch and you can talk to them about work being done on your car. So 2 thumbs up for Volvo of Lisle!

claimguy

12 de dic. de 2009

Just purchased a 2010 S40. We were very pleased with the information provided, the negotiations (fair and pleasant) and the final price. Bob kept us up to date on the delivery date of the vehicle and moved us through the sales process in a timely manner. This is our first Volvo and went to Volvo of Lisle based on recommendations of friends.

gman4503

26 de nov. de 2009

Everyone at Volvo of Lisle goes way out of their way to make every deal go through. They took the time to show me each type of car and let me put my equipment into each car to see what would fit the best of my job and business.They then showed me the pricing options and worked hard to work the deal out to fit my tight money situation.

msalamunovich

24 de nov. de 2009

This is the 4th Volvo we've purchased with Volvo of Lisle and the 3rd vehicle we've purchased with Bob's assistance. Obviously, we have always been pleased with the service we receive at this dealership. We have in the past recommended it to our friends and will continue to do so.

lindamarinaro

14 de nov. de 2009

I have been a customer at this dealership for many years, and I couldn't imagine having to go anywhere else. I have always received excellent service on every visit and have only had to re-visit, maybe twice, in all the years I've been a customer, for a problem that was not addressed on an initial visit. No dealership/service is perfect. Volvo of Lisle comes pretty close to perfect.

Granato

9 de nov. de 2009

I can't say enough about our experience at Volvo of Lisle. They definitely have a winning team. They helped me with the sale of my car and gave me a great price on the new one. They had a seminar on what to expect from our new car. They had everybody from service through mechanics at the seminar to answer questions. They went into detail about the car from jacking points, to the type of cleaners or wax to use on the car.Bottom line, this dealership should be a role model for every car store in the country.Best Regards,Mark Granato

rustamali

1 de nov. de 2009

I got XC60! The best car and my best experience of getting a car! John Taylor is the best sales I've ever met in my life! Very polite, experienced and knows every detail of the car I was looking for! My friends are very excited of this car and now I am recommending John to any of them and if you are looking for any Volvo model You'll never regret doing business with him. My two nearest Volvo dealerships are much much closer to the place where I live but I choosed Volvo of Lisle just because those guys really know their business. Management seemed to me suck in the beginning but I am sure now I was too picky. As a result I got everything I needed (thanks to John..seriously!!!) Just wanted to give my thanks to everybody there and a special THANK to Jonh for this the best experience!!! If I choose Volvo as my next car (I am pretty sure I will!!! :-) no doughts it will be VOLVO OF LISLE! )Thank You guys,Rustam

pboken

23 de oct. de 2009

I purchased an 2009 S80. The salespersons were great to work with. The price is what I thought was the right price. This is the second Volvo I have purchased from Volvo of Lisle. I have been very pleased with the service department as well. (for my first Volvo. The new one has not seen a service bay yet. I highly recommend Volvo of Lisle, Lolita Cook and Bob Makowka.

alinazeejah

20 de oct. de 2009

i went to see lolita there for my used car search ,she was very friendly and welcoming ...she worked hard to make a deal good way..i got a good price on my vehicle ,i m going to recommend more people there if i can..good experience.thanks lolita.. see you for next car purchase...

Nh

20 de oct. de 2009

I had a very positive experience with Lolita Cook when purchasing my new Volvo. I would recommend Lolita and the dealership. Thank you for a good buying experience. I have previously leased two vehicles from volvo of lisle and those experiences were positive as well.

steffer

17 de oct. de 2009

I had a wonderful experience with Volvo of Lisle..x 2...I purchased a Used S80 I loved, dealing with Lolita was like being with family. We hit is off right off the bat..actually had FUN buying a car! Then 3 months later I totaled the car in a terrible accident and Lolita helped me get another car right from my hospital bed! I can't say enough about everyone there and recommend Lolita and the rest of the staff..they were all concerned and caring after my accident...THANK GOD I WAS IN VOLVO! I love my new car even better and promised them all that I would try to keep it in one piece longer that 3 months!

LisaS

25 de sep. de 2009

This is my second trip to Volvo of Lisle for a new car. I have found that the customer service is stellar and I am confident that I am getting the best service and value for my money. I can't say enough about Lolita Cook. She spent alot of time with me answering questions and her knowledge of Volvo is amazing. When I picked up my car, she went over every inch of the vehicle until I was comfortable that I knew how everything worked. I ventured out to do business with this dealership and would recommend it to my family and friends.

jencarver

17 de sep. de 2009

When I moved to Illinois from Southern California, I needed to find a dealer for service on my 2005 Volvo XC90. I found Volvo of Lisle. In the beginning, I did have one experience with a service guy that was less than desirable. He no longer works there. After the one time, I was given Mike Librizzi. My experience was fabulous and I always use him for my service. I have now been going to Volvo of Lisle for over 3 years for service and have been very happy with the level of service they provide. My husband purchased a 2007 Volvo S60R 2 years ago and we now take his vehicle to Volvo of Lisle as well. There have been a couple of times that MIke was not available and I have requested Dave Harris. He has also been a great help in the service department. Needless to say, I have recommended Mike Librizzi at Volvo of Lisle to all of my friends that have Volvo vehicles and it is my understanding that they are quite pleased with the service he has provided them as well.

mmiskovic

16 de sep. de 2009

Rick was friendly and professional. He patiently answered all of my questions, as I was going back and forth in deciding whether I would buy a new or a used Volvo. The dealership offered me a better financing on a used car than CarMax. I highly recommend this dealership and Rick Winkler.

Gretchen

16 de sep. de 2009

Lolita was very attentive to my needs. I called her at the last minute, after I'd made my decision to make the purchase. She had everything ready for me when I got to the Volvo of Lisle Dearlership. I was very impressed with her knowledge and leadership. She assisted me with the sticker for my car, which is needed in Chicago. I have given all of my sisters(3)her name and where she is located, in hopes they will visit Lolita at Volvo of Lisle. I've also given her name to as many of my friends and co-workers so that they will possibly contact her, as their need for a new or use car come into apparent view.

Rosalie Thompson

16 de sep. de 2009

I went to the dealer in response to their promo on 2009 cars with extended service agreements. Lolita Cook in sales greeted me and we discussed my options for a new lease. I wanted to downsize from my S60 and we looked at S40s. Lolita is very knowledgable and made the process very easy. She was with me through the issue of securing financing and assisted me in every way possible. This is my third leased Volvo from this dealer. I will continue to deal with them because of people like Lolita Cook. Also they have an "Outsatanding" Service Dept. especially John Koralus. I have told my friends that I continue to deal with this company because they do not just sell you a car and leave you out there, you become like a part of the Volvo of Lisle family. They know me they know my cars and I always feel comfortable going into their facility.

jmarcheschi

16 de sep. de 2009

I am always impressed with the level of service I receive from Volvo of Lisle. Mike Librizzi was my service advisor and he always takes care of me. I would not go to any other Volvo dealer even though I pass 2 other dealers to be to Volvo of Lisle. I have purchased 2 Volvos at Lisle, and because of there service department, I will purchase there again.

danvolvo

1 de sep. de 2009

I went in for a $19.95 Oil Change. They had found a TieRod loose. They brought me back to the shop to show me (like the old days). Their first priority is saftey,thats why they found the bad part during their saftey check. Their price was cheeper than the "specialist" down the road. A great value for a cheep oil change.

mferrazza

5 de ago. de 2009

In a time were money is tight and poeple are feeling very weary of spending money, Robert Warren worked with to get me to a place where I felt comfortable about my payment and the money I was about to spend. This was my third visit to see Robert about a Volvo not because we could not get a deal done but because he wanted to find me just the right car. I was never pressure to purchase a car and was honestly advise on each car I looked at and he even weighed the pro and cons of each car to what I was trading in and what I would now be spending. After each visit, I left even more deterimned that this was the only dealership I need to be working with. 3 times is a charm! On my third visit to Robert, I found what I feel was the prefect car. Not only did it have everything I wanted at a price I could afford but Robert was able to still work with pricing to make the deal even better. I am 40 and never seen a dealer do that! Then we meet with Tom Schultz the manager and worked on the financing of the car. Just running figures at first Tom gave a very good proposal. As Tom worked on the fianlization of the deal which was taking quit some time, my husband had a bad feeling. He thought they were going to do a bait and switch. You know... higher rate, more down payment and low and behold Robert walked out of Tom's office and said I am sorry it is taking so long but... I could tell my husband was ready for the "but" and Robert said Tom was shopping your rate and was able to get a lower rate then we originally discussed. I thought my husband was going to fall of his chair. It was almost a whole point lower, making my payment even lower then what was origanally porposed. I almost jumped out of my skin with excitment!!!!In the end, Tom himself sat down with my husband and I and walked us through all the financials with Robert right there. I actually saw my husband's demeanor change from very defensive to very relaxed and postive. The more Tom and Robert walked us through the signing of the papers we both felt extremely good about our purchase.Both Robert and Tom could not have been any friendier and Robert REALLY listen to what I wanted and what I could afford!!!! I would highly recommend this dealership to anyone. It was truly a pleasant expreience in a very troubled time!I actually can not say enough about the kindness of Robert and he honesty!

cirzan

31 de jul. de 2009

They always try to find extras to charge for. You bring in your vehicle for one simple fix and something major is ALWAYS wrong. Unfortunately I've found that they tend to fix the wrong problem.Here's an example.After having a new muffler installed I asked for a new chrome trim end. There had been one on my old muffler which they didn't want to use even though it was perfectly fine. I was told it would be $165 to install this piece, so I went to the parts department and purchased a new one for $20 pushed it on the end of my new muffler went home and screwed it on tight. It only had one screw to help tighten it up and took about 5 seconds to do.

mdethrow

12 de jun. de 2009

Lolita Cook was knowledgable, professional, and friendly. She followed up with communication, helped to find a compromise in price between the dealer and myself, and got me back into the dealer to purchase. Great value, friendly salespeople. I will recommend this dealer to my friends.

sfenton17

23 de may. de 2009

I have bought five cars at this dealership. The sales process literally takes only minutes. No haggling. The service department is nothing short of outstanding. I have never had to go back because a repair was not done properly. More importantly, the integrity of the service department is beyond reproach. I always feel as if the only thing that matters is whether or not I am going to leave the service department feeling as if I received nothing short of honest and excellent service. I have never bought a part for any of my cars other than at the Volvo of Lisle dealership. This includes "generic" items such as headlights and tires. This is a great place to buy a car from and a great place to have your car serviced at.

mccoy2227

21 de may. de 2009

This dealer is by far the best Volvo dealer I have ever been to. I would not go anywhere else. I have been taking my Volvo's to Volvo of Lisle since 1995, and have had nothing but positive experiences. Tim is my usual service advisor and is one of the nicest and most honest people I have dealt with.

mikechy

10 de feb. de 2009

Worked with Bob Makowka when I was looking for a certified S40. They had several in stock and we quickly came to a price that was actually right off the bat lower than two other dealerships. I did a bit of haggling and was out of there in under and hour and a half.About 6 months after the sale I had a wierd issue where the car wouldn't start. Completely dead even after replacing the battery. Apparently it was a simple fuse that had blown. I called volvo and the car was towed to their location. They arranged for a loaner and called later the next day to let me know everything was fixed. When I came in, a tech came out and showed me where the fuses were in case it happened again.Great sales and great service.

badexp

1 de oct. de 2008

Took car in because 'Check Engine' light came on. I was told told after sitting in waiting area for 3 hours that pads on brakes needed to be replaced. They gave me an estimate and made it a point to let me know that they usually estimate low. Well they estimated about $500 low. Two days later the 'Check Engine' light came on again. I had to drive it back to Lisle, IL which is about an hour from my home. They told me that they would have to remove the gas tank to see what the problem was and that alone would take 4 mechanics. I got in my car and left. i took it to a mechanic that I had used before I purchased the volvo. He laughed and told me that 1, maybe 2 mechanics could remove a gas tank. I called lisle Volvo many, many times to voice my complaints and they pretty much kept telling me that I needed to bring the car in for them to understand what the problem was. I will NEVER go to them again for anything and tell anyone who asks about my experience.