Jessica Pipkin

30 de ago. de 2021

We had an amazing experience. Jacques was awesome. I had to bring my 3yo with me to test drive and he was very accommodating. He explained things thoroughly. He has also followed up a few times since purchase! Highly recommend Volvo Memphis and Jacques.

Tracy Falwell-Long

16 de ago. de 2021

Definitely not up to the level of service normally provided by Volvo of Memphis. Initially brought the car in for an air conditioning issue; not blowing cold air. The initial diagnosis was the condenser unit which necessitated the removal of the dashboard to remove and replace it. After a week (five days) in the shop and a windshield repair, got the call out car was finally ready. Picked up the car and on the way home, realized it was not blowing cold air AT ALL! Called the dealership when we arrived home on a Friday evening and expressed our frustrations. Brought the car back in the following Monday: new diagnosis was a couple O-rings which required ordering. Part came in Wednesday, but did not solve the problem and was told it was now the compressor that has failed internally. Said it would be ready Thursday. Nothing heard since Wednesday. 13 days and counting with little communication in the last five days. Just about every experience up this point has been five star service. Despite our frustrations, Sean and the crew at Volvo of Memphis continued a professional and dedicated effort to make this situation right. This review is updated to reflect that effort. Thanks for addressing our concerns.

Andrea Vaughn

13 de jul. de 2021

Buying a car has never been easier than it was with Mr. James Rodgers. He is one of the best salesmen I’ve ever dealt with. Jacques another Volvo associate took a large part out of his day on a Friday to give me a tutorial on how to use all of the infotainment my Volvo has to offer, and he did it just out of the kindness of his heart because he is so passionate about what he does and the product he sells. Everyone I encountered at this dealership was super nice and professional. I would definitely recommend doing business with this dealership if you’re looking for a Volvo.

DeAndre Ellison

13 de jul. de 2021

Very good experience overall. The people I interacted with at the service center were curious and helpful. They took care of recall notices that I had not known about (got the letter a week after) which is excellent and a time saver. The only thing that I think could have been better was to notify me up front that they had those services to perform and estimate my wait. Like I said, overall a very good experience.

Connie Henson

1 de sep. de 2021

My husband and I have used Volvo of Memphis for many years. We just recently needed repairs to our XC90’s a/c and as always the service was outstanding. Thank you once again, Eric, for your help and attentiveness to our needs. You are the best!!