NOLAJetta

20 de dic. de 2014

I found the staff at Walker VW to be very helpful and caring. I never once felt like they were only trying to make money off of me but that they truly wanted to help me get my car repairs done as quickly, and as fairly as possible. I will definitely return to this dealership for any future service repairs on my VW! Thanks Angelica, Josh, and Fernando!

Miss Susan

12 de jun. de 2014

I saw a vehicle I was interested in on line. Brandon called to follow up. Wasn't the "pushy" car salesman. He answered all my questions and has followed up as he said he would. When I do purchase a vehicle very soon I will call Brandon .

AC

27 de mar. de 2014

Nothing but good things to say about the people at walker Volkswagen. I was was surprised by how quickly they got back in touch with me. Brandon was friendly and knew my terms and was ready to make me a deal. The manager even sent me a followup email. I will definitely return to Walker when I do decide to purchase my next vehicle.

Beetlegirl76

20 de ago. de 2013

Went in with problems and left with solutions. They worked hard to get me back on the road. Thank you Angelica and David. The whole experience was great. I had issues in thepast, but the people that are there now really seem to careabout customer satisfaction

BubbaHealth

17 de sep. de 2012

Where do I begin?Brought my car in for an already diagnosed (diagnosed by two other service shops) clutch issue. I took it to Walker because they gave me the best price estimate and I thought (man, what was I thinking?) that they had a competent crew.It turns out that I was wrong on every point: The 18-year old kids who are barely certified to do more than oil changes, put in the wrong clutch damaging the flywheel. They actually lied on the receipt saying that I came in with the car shaking. Not true and I'll swear on this and use the other two diagnosis to prove that there was no shaking whatsoever. However, AFTER they put in the corrected part, the flywheel was damaged, the car shook like a cheap hotel vibrating bed, and it would slip into 1st gear by itself when the engine was revved up. They blamed it on a transmission mount. I paid for the mount. No difference. It seemed worseI demanded my cash back and they reused claiming that I had to give them a chance so "they could get it right." I threatened to sue and lawyers told me that the judge would give them a chance "to get it right." They lied to VW of American claiming that they refunded the mount, which was absolutely not necessary, they forgot to reinstall the bottom protective unit (protects the bottom of the car), they damaged two tubes which caused the car to cough and sputter just two months after their "work."Yes, the car is a 2001 and the repair was completed in 2011, but I baby this car. I still have it and it still gets 36 MPG in the City and 48 MPG on the highway. Most folks can't believe it's a 2001 TDI Beetle, thinking it was more like a 2009 or 2010.Walker VW apparently attempted to save on costs and hired newly graduated, unskilled, untested, technicians. The work they performed is well below par, and, in many ways, flagrantly illegal. I am not the only one suffering from their incompetence.Stay AWAY!

stephenyoung

7 de sep. de 2012

Something unusual happened to me recently. I made a major consumer purchase (this time, a car repair) without first consulting an online review site - and I'm GLAD I did. My experience with Walker VW has been amazing. And I recommend them without question.A couple of weeks ago I found myself literally inches away from driving onto our infamous bridge over Lake Pontchartrain. My car engine stopped seconds before I would have nowhere to pull over for 24 miles. I called my insurance company who advised towing to the nearest dealership. Being new to town and with limited transportation options once my car was in the repair shop, I requested to be towed to the next nearest VW dealership, Walker VW, because it was closer to my home.I am probably the world's greatest skeptic when it comes to car dealerships. My experiences have ranged from fair to miserable so I wasn't looking forward to being in this position of having to rely on strangers to take care of my car. On top of this, I was leaving town for work in a couple of days and knew I would have to negotiate hundreds of miles away with the dealership, my insurance company, and the car rental company.My tow-truck driver buddy and I arrived at Walker on the rainy Saturday evening just after the service department closed. When I got out of the truck, there were a couple of sales guys standing outside. From their demeanor and comments, they immediately gave me the feeling that things were going to be ok. They suggested where to park the car and explained the process of leaving my keys for the service department that would open early Monday morning. Now, this next part was what I found very unusual... I hung out for nearly an hour waiting for a taxi that never arrived (things don't move too fast in New Orleans). While waiting, I had a chance to observe probably a dozen interactions between salespeople, customers, and managers. EVERY SINGLE INTERACTION was pleasant and courteous. I found myself looking out for the stereotypical slimy car dealership experience. It never happened. Every person was friendly with everyone else. I had to keep reminding myself that I was in a car dealership.This courteous and very respectful interaction continued early the following week when I had a few conversations with "Rita" in the Walker VW service department. From the first moment we spoke, I felt like "this lady is completely in charge and she's going to take care of everything for me." I go through life acting like a big boy most of the time but being alone in a new city without a phone full of #'s to call when something happens can make me feel like a helpless kid again. It was odd how just talking to Rita (and thinking back to the way everyone treated each other Saturday evening) that this situation was going to work out ok.Oh, and soon after leaving town in the rental car, I learned a huge hurricane was heading straight for New Orleans. Again, Rita assured me everything was going to be ok.AND IT WAS. The repair was priced fairly, the dealership took car of a couple of recalls that I had long forgotten about AND THEY EVEN FIXED SOMETHING ELSE that would have cost me $500 - AT NO ADDITIONAL CHARGE. They just saw that it needed to be done and took care of it.Thank you Rita and the entire team at Walker VW. I have no doubt where I'll go when it's time to purchase my next car.

KSchloeg

9 de ago. de 2012

I WOULD NEVER EVER EVER RECOMMEND THIS DEALERSHIP!!!!! This is the most crooked car dealership I have ever dealt with. I have a vw cc executive edition. I got into an accident over 130 days ago and have yet to get my car back. They say they are working on my car and that it will be ready next week..... that had been going on for 3 months before I decided to contact the Corporate Volkswagen. Once I had gotten ahold of them I thought my car was sure to be ready in no time. I was wrong, because WALKER VOLKSWAGEN was lying to CORPORATE!!! This is a nightmare that I never would have dreamed I would be dealing with. Do yourself a favor and stay far FAR away from these people. They're not worth it.

BubbaHealth

4 de abr. de 2012

This is NOT about making errors in billing. This is not about the car itself. This is about a service cover-up, possible intentional fraud and deceit:I had two other repair shops evaluate my problem and both recommended a clutch replacement. Why in God's name did I select Walker to do the work?Price was the motivating factor. I should've checked the evaluations. The apparently 17-year old tech who did the work, installed the wrong REBUILT VW clutch part, breaking the flywheel or other associated parts. Another clutch was ordered, more waiting.. After the second clutch was "installed" the car shook like a cheap vibrating hotel bed. This was AFTER the "Corrected clutch" was replaced. A transmission part was ordered and installed. The repair sheet was altered to make it look like I said that the car shook when I brought it in! (FRAUD!) I never said it was shaking and if it was the flywheel should've have been part of the repair, right (it wasn't)?In addition, before WALKER acknowledged that it was the flywheel that they broke, they installed an unnecessary "transmission mount," (I have a stick shift). Later, they told VW that they reimbursed me for the unnecessary part. I still have the good part in my garage. (FRAUD!) Anyone want to see it? Any lawyers out there want to make some easy money?So, after going to other dealerships I asked for my money back from Walker to get a corrected installation by the folks I should've gone with in the first place. Walker refused, I complained to VW. The National VW folks were useless.Walker finally agreed to make it right: It still shakes, the linkage is not what it used to be, (occasionally grinds going into 2nd gear) and several expensive parts were mysteriously damaged in the process of repair, showing up weeks later (an intake tube that looks shaved, etc.) They also failed to reinstall my car's protective panel under the car.They did loan me a car during this 6-week ordeal.No apologies from Walker.I am buying a new car next month, probably one of the high-end hybrids. I will never buy a VW again. I will never recommend VW, and I will always warn folks who have any VW model to NEVER, EVER go to either of the Walker shops on the New Orleans area (the Norhshore shop installed a power window motor and broke a switch holder on the driver's side!- poor installation!).STAY AWAY FROM WALKER.

Grayjetta06

2 de abr. de 2012

We have had a few problems with the Jetta throughout the years since we purchased it in 2006, but the service department always handled the repairs in a prompt, and professional manner. I personally want to thank Rita Day for her professionalism, and her kindness in helping during an out of town problem that we had recently. She was instrumental in getting us back on the road. Walker Volkswagen is lucky to have her as an employee. Thank you Rita! Bill and Brenda.

Scorsone

5 de nov. de 2011

The specific vehicle I wanted (SE w/nav and roof in Pepper Gray) was not on the lot, as I expected, but I asked for a car that would not be driven long distance or used as a test drive vehicle at a dealership - and I told them I was willing to wait for an factory order. The saleman told me that a car with my specification was at their US distribution center coming directly from Germany (not another dealership) and would be driven directly to this dealership arriving with about 300 miles on it. It arrived with 511 miles and the nav history showed it was driven from a dealership in Jackson to Meridian and probaly back to Jackson and then to New Orleans... plus another 100 test drive miles, I assume. I didn't notice the data in the nav until I got home otherwise I would have turn the car down. The rest of the buying experience was fairly good... and I love the vehicle. Drives like a sports car. Getting a real 26 MPG on the road and about 23-24 driving to work in the city... but requires premium fuel.

thetrampster

30 de jun. de 2011

My brand new Jetta broke down within 7 days. I told Brian exactly what was happening with the car and what I suspected was the problem. The dealer would not listen to what I was telling him the problem was. After having the car for 4 days with no success I asked if they found the short in the steering column. He never passed on my information to the techs. Brian called back within an hour and said they found the problem. It took them 4 days to get me a rental car. I finally had to call VW costumer service to get them to force the dealer to comply. And it gets worse.... So they finally fixed my car after 7 days. I go to pick up my car and there are chips in the both front doors. They tried to say they were rock chips. There were no other marks on the car. After dealing with the director he stated that the marks were not from them but they would fix them anyway. Fix them they did.... The filled in the chips with the wrong color red paint. Looks more like nail polish painted on the door of a 19 day old car that they have had more than me. If it was up to me I would close the business down so they can't damage anyone more vehicles.