Big T

1 de nov. de 2016

Traded up to a newer pickup truck, got a great deal on a super clean vehicle also got an extended warranty. No muss no fuss in and out in a few hours, very nice people

Jeff Wilkes

25 de oct. de 2016

My wife and I had a great experience buying a used Ford Explorer at Wickstrom. Tony Dipaulo was easy to work with and very dedicated to making sure we had all the info we needed to make a good purchase. The Explorer seems to be in top shape after being on the road for about four years.

Taylor Ivey

24 de oct. de 2016

I purchased a Jeep Cherokee Latitude about a week ago. For starters I absolutely love my new vehicle. It's very roomy and so stylish. I would just love to thank Eugene and Tony for working with me and giving me an awesome deal on my truck. They were the best! Very prompt, organized and made sure I had every I needed before I left their dealership! I will definitely be sending you all new clients and I look forward to future car shopping. Thank you! Thank you! Thank you! I can't say it enough

Slickman

14 de oct. de 2016

I will never buy a car anywhere else Jamie was the best. He was very easy-going never pressure made us want to buy a car from Wickstrom. The entire process easy and nonconfrontational. These guys get it and that's why they have a great business. Hats off to Wickstrom!

Steve1957

10 de oct. de 2016

Bought a lot of Jeeps in the past but my first from Wickstrom. I wish I would have bought my other Jeeps here! From sales to service everybody is great. Very professional. Definitely 5 stars. Kudos to Eric, Joe,Dan and Marcus.

Plamonster

10 de oct. de 2016

After a year of visiting different dealerships for different car makes and models, my son settled on wanting a Jeep Wrangler for his 16th Birthday. We went to a local dealership with a clear intent to purchase (will refrain from naming the dealership) and were treated, in my opinion, like we were wasting their time. Salesperson was unknowledgeable about Jeeps, had to ask "the manager" about certain trivial things, and had to wait at least 20 minutes for "the manager" to help.Knowing I would never purchase anything from them, I started researching other dealers and noticed great reviews on Yelp for Wickstrom. I sent in an email for general information and was impressed with the professional response from Eric Jensen with whom I made an appointment.From my first step into the dealership and after a warm greeting from Eric, I immediately knew Wickstrom was where I would do my business and purchase a new Jeep for my son's 16th Birthday.Eric took time to listen to my needs and jumped right in to navigating the process of ordering a new Jeep with our specifications. As it was close to the end of '16 model production and the start of '17 model production, there were a few extra hoops to jump thru. Needless to say, everything was set in place and the order was in for a new 2017 Jeep Wrangler Unlimited.Upon delivery, the vehicle was exactly as expected with all options and additional MOPAR parts installed there at the dealership. I happened to meet Eric's son when I ordered the Jeep as he works at Wickstrom as well, and I could sense genuine excitement from Eric as we planned how to deliver the Jeep to my son on his birthday.My son was over the moon when he saw it...and I think almost shed a tear out of pure happiness...but of course teenage boys don't cry...Eric made the entire process easy, comfortable, and 'at-my-pace.' He was patient with the many questions and information queries I had, and was sure to get the right answer the first time.I would highly recommend Eric and the team at Wickstrom Chrysler Jeep Dodge Ram.

MikeC

8 de oct. de 2016

We really like our car and the price we got. Eric J and Joe B were both very professional and helpful. We are planning to get a new jeep in another year or two and we will definitely be going back to this dealer.

#CaryFam #Twins+1

4 de oct. de 2016

Thank you Wickstrom for the seamless transaction on our new vehicle. Especially to Eric J. for understanding our expectations and meeting them. You were very helpful and made everything so easy. Definitely coming back in the future.

clyde70

28 de sep. de 2016

I recently purchase my new car for the first time from Wickstrom. It was painless, and by far the quickest I have been in and out from the time I walked into the door to the time I drove off the lot. Toby went out of his way even though it was later at night to go over the vehicle so I didn't have to figure things out for myself. All my years of buying I have always just been handed the keys. 5 stars all the way.

shopper

25 de sep. de 2016

I recently purchased a new car from the Wickstrom Auto Group with the assistance of salesman, Toby Holtz. He was professional, courteous, knowledgeable, patient and extremely helpful answering all my questions. I would highly recommend the Wickstrom Auto Group to anyone considering buying a vehicle.

Car guy

25 de sep. de 2016

The team at Wickstrom was great ,the dealership was new and clean,the car was prepared the way I thought it would be,the paper work was ready when we arrived to pick it up.But I can't say enough good about Toby,he went out of his way to make this deal work. the calls,the texts. He is a true pro at his job. He gets 5 stars..Thanks again. That car has found a new home.iit will be well taken care of. thanks again,Dave

TheiRy3299

23 de sep. de 2016

Thank you Michele C. I had a great experience shopping for my first used car. I will recommend all my family and friends and can't wait to purchase my first car.

bonnie

20 de sep. de 2016

I had a great day at Wickstrom. I got the car I needed and my sales agent was very helpful. He even helped me set up the bluetooth hands-free calling. I would recommend this dealership to a friend!

Smbhk

19 de sep. de 2016

Bought a Dodge Ram in Sept 2016. Best car purchase experience I have had. Salesperson was great, no games, no gimmicks. Highly recommend Wickstrom. Would buy from them again.

LisaP

17 de sep. de 2016

There are at least a half-dozen Jeep dealers located reasonably close to where we live. In fact, my husband and I visited three of them before we found Wickstrom during a search for a specific Jeep Cherokee Overland. Wickstrom is the place that got our business. While the price we agreed on did not differ dramatically from another dealer that we seriously negotiated with, the overall experience was by far much more positive. Credit goes to Jared Nelson. His overall style, knowledge about the car, and ability to make the negotiating/buying experience a positive -- and even enjoyable -- one, sold us on Wickstrom. We are confident that this car purchase is just the beginning of our relationship with this first-class dealership.

Mango318

16 de sep. de 2016

After finding the vehicle I liked, the process was very quick and went very smoothly and everyone I dealt with was very nice. The salesman was not being pushy, which I liked because I don't like when salesman try to push a sale on you. He and the staff were very friendly and knowledgeable and the facility itself is awesome. I will definitely shop here again and I would definitely recommend it to anyone.

jdbenn

7 de sep. de 2016

My wife went in last Monday to buy out her current lease. As it would turn out the dealership was able to set it up for her to lease a brand new Wrangler with no money down.I was so impressed I started asking about my vehicle. I was extremely upside down on my vehicle due to very bad depreciation in a pretty short period of time. Once again the guys came through and managed to get me into a brand new Wrangler (yes we have his and hers now in the driveway). Even better is I was able to lower my monthly payments, get a car under warranty again and keep the same terms as I would have had. I am extremely satisfied with the entire staff that helped us. I would like to personally thank Eric Jensen for working hard to get the exact vehicle I wanted.

SunshineJeepGirl

31 de ago. de 2016

Eric Jensen has had my business for two Jeep Wranglers now and will have more in the future. Both times, he has found a vehicle that has matched my preferences, within my price range and provided options that made sense for me. He even found the color I wanted and traded another dealership, saving me the time and effort of the search. He offered me a dealership interior/exterior warranty, but was not pushy when I elected to decline. Eric and the finance team made the process quick and easy. Throughout the first lease, I serviced my Jeep at the dealership and the customer service has always been superb! My husband was impressed too and is in the process of buying his first Jeep!

Jeep-wrangler

25 de ago. de 2016

I have been a customer of Wickstom for years. I just picked up my 3rd Jeep Wrangler and have always had the best experience with the staff and by far with Jared Nelson who is the greatest sales person. Jared made the whole process enjoyable as he was knowledgable, professional, honest, and looked out for my best interest. I have nothing but positive comments-I highly recommend Wickstrom to all!

SKING

23 de ago. de 2016

I worked with Toby Holtz and he was great. Everyone from Chris in Finance and others were great to work with. They had everything ready to go and made the process very easy.

wags

19 de ago. de 2016

Just bought our second car from Wickstrom. Really like the dealership and Toby Holtz. Toby works with us to determine what we want and stay within our budget.

lmalanow

19 de ago. de 2016

My family and I have been treated right since day one by Jared Nelson. Otherwise everyone else is hit or miss. This review reflects 100% on him.

SherriM

18 de ago. de 2016

I purchased a 2016 Jeep Wrangler from Toby Holtz and he was such a wonderful and knowledgeable salesman! I love my new Jeep! Thanks to my patient salesman Toby I had a fantastic buying experience.

djmaggie15

15 de ago. de 2016

The salesman Tony D was very patient with my indecisiveness and reluctance. He was very professional and easy to work with. It was a good experience.

Herblady

10 de ago. de 2016

Eric Jensen made the purchase of my Durango a pleasure. I had several priorities because of physical limitations. He was very considerate and showed me the Durango met them - plus more! The dial shift is a blessing. The purchase process was delayed when my husband was hospitalized, but Eric was patient and didn't make me feel rushed.I feel confident that I will have support when questions arise.

bingbong1

6 de ago. de 2016

I've been using Wickstrom as my main dealership for years. The sales staff is straight forward, honest and pleasant to work with. Eric Jenson absolutely knew his stuff when it came to the 2016 Jeep Wrangler that I ended up purchasing. I gave them my guidelines and they worked hard to meet them and ultimately got me exactly where I wanted to be. This is my second purchase from Wickstrom and I have absolutely enjoyed both experiences. I also do all my service there (including oil changes). The pricing is fair, the work impeccable and the staff knowledgeable. The service writer Dan Huff is incredibly knowledgeable and wont try to talk you into services you don't need. Dan Beake the mechanic that always does my service is an absolute rock star when it comes to everything that makes your car go. He has been the only person to work on my last 3 Jeeps and I recommend him highly. So to wrap this up Wickstrom is where you should buy your next car!

Mark

30 de jul. de 2016

My customer Experience at Wickstrom in Barrington was a pleasant. Starting with Jay in service who pointed me in the direction of sales. Michele my s ales person was very helpful and very knowledgeable in the details of any vehicle we talked about. My selection of a patriot jeep was easy with Michele's help. I have been a customer at Wickstrom for many years and will continue to be one for many years to come.

Mattcer

27 de jul. de 2016

i bought a 2014 Jeep Wrangler unlimited from Wickstrom and it was a great experience. This was our second vehicle purchase from the group and I highly recommend this dealership. Their facilities are top notch and in my opinion their prices are right on. Lastly, this place is busy. You won't be swarmed. You will have time to look which cars the your interested in and even then you may have to ask for assistance. I like this low pressure environment when buying cars. I worked with Renee and she answered all my questions, made sure the car was clean upon delivery and had a full tank. Couldn't be more pleased

Teamous L Newberne

27 de jul. de 2016

There are no dealership comparison, they are the best. Total time spent at dealership the day of consummation of deal was less than one hour

Mark Kay

25 de jul. de 2016

I wanted to give high praises not only to Tony DiPaulo of Wickstrom Jeep but also to the entire dealership a well. Tony made the purchase of a pre-owned Jeep Grand Cherokee a very upfront and low pressure experience. He was very patient and accommodating throughout the process. After receiving a tour of dealership everything at Wickstrom is customer focused and first class. Great experience! Mark Kay

jeffery garrison

25 de jul. de 2016

went to Wicktrom auto group in Barrington to buy a truck. i bought the dodge ram 1500 rebel. awesome truck would recommend the truck and the dealership...Eric Jensen and Steve Garrison and Chris Moose very helpful..the process went smoothly.

Natali

23 de jul. de 2016

I am so pleased I purchased my new Jeep vehicle from Wickstrom's. Jared Nelson is (hands down) the best salesperson I have ever worked with. I experienced a low-key, no-pressure environment. I was treated with respect and consideration, and most of all I was not oversold or undersold. I found the car and price that worked best for me. I wasn't subjected to any back-room sales dealings, or a loud, obnoxious showroom. Instead, my evening was peaceful and stress-free, and I was in and out with my new car within 90 minutes. I was able to trade in my leased vehicle, for an upgraded, brand new vehicle and walked out with a lower payment than I had before. Not to mention all of the perks that came with buying from Wickstrom's. Jared has already been in touch with me multiple times to check-in, and I bought my car less than a week ago. Give Jared Nelson a call. He wants to earn your business and make you a customer for life! Wickstrom's has made me a believer!!I will be referring my friends and family in the future. I am so happy to have bought my Jeep from my local, neighborhood dealer. Natali, Barrington, IL

Brian McRam

21 de jul. de 2016

I have bought multiple new and used vehicles here from Eric Jensen. I keep going back because everyone there treats you with class and respect. Eric helps me find the vehicle I am looking for instead of pushing me into buying something they are trying to get off their lot like every other dealership I have been too. Highly Recommended for new and used vehicle purchases!!!

Coleman Evans

18 de jul. de 2016

I had been looking for a pre-owned car for my 16 year old son for awhile. I was having a really hard time finding the "right" car for him in my area. As I widened my search I "stumbled" across the perfect car for him at Wickstrom Chrysler Jeep Dodge. The only problem was that I live 12 hours away!Nonetheless, I called Wickstrom and was connected to Tony D. He was very helpful and he and I worked the deal over the phone. Once an agreement was reached and financing was all done, I made plans to fly from Georgia to Illinois to purchase the car. Wickstrom and Tony D. were so helpful. Tony D. arranged for someone to pick my son and I up from O'hare Airport and bring us to the dealership - talk about 1st Class service!Once I was there we test drove the car (we fell in love with it immediately) and Tony D. was as pleasant in person as he was on the phone. The finance guy came out to greet us upon returning and we completed the paperwork within 20 minutes and my son and I were on our way to Chicago to have lunch before making the trek to Georgia in our new purchase.Buying from Wickstrom had to be one of the best car buying experiences I have ever had. It's unfortunate that I live so far away because I would definitely take my car there to get service. As a matter of fact, the next time I am in the market for a new or pre-owed car, I will always check out their website to see what they have available. Buying from them was definitely worth the time, money, and effort it took for me to get up there. I would buy from them again and recommend you do the same if you're ever in the market for a great, new car or pre-owned vehicle.

Christina9144

14 de jul. de 2016

Just purchased our vehicle, hands down BEST experience ever. From the beginning, (let me tell you, they had just received this vehicle. So it hadn't been touched, cleaned, nothing. ) but me and my husband were very eager to go look at it at that very MOMENT!! We didn't care if it hadn't even gone through the wash!! Eric made that possible, said "that would be fine to come on down, he'd have it pulled up for us in 20 min!"We got there, (he had it nice and washed!) even though we had told him he didn't have to go through the trouble! Test drove it! My daughter 8yrs old, loved it as did we! Eric offered us waters, gave our daughter some crayons and paper! (She loved that!) We were very well taken care of! Definitely didn't expect all the hospitality! Eric Jensen, our Sales Professional made sure we were 100% satisfied with our purchase. Made sure he explained everything from the size of the tires, mileage, past history, even how to work every touch screen feature in our vehicle! Had a great response for every question, and made the whole process SO easy, fast & convenient. Let's be honest, who REALLY likes car shopping? With the hours of waiting, not much communication, just sitting there waiting for the banks to work their magic. Well, i can NOW say, that Eric made things VERY CONVIENENT! I can't wait till we purchase another vehicle!! Recommended!!! If you need a car, Eric is the guy you need to talk to! THANK YOU!! Can't wait to do business with you again!

Chuy

11 de jul. de 2016

I have had my Jeep for 17 years. It has been the best vehicle I have ever had. So when it was time to buy another vehicle I knew it had to be a Jeep. You cant go wrong with Jeep. I really appreciated that the dealership was willing to work with me and my budget. Thanks Tony for all your help.

JP_Wrangler

10 de jul. de 2016

Wickstrom (especially Jared) were absolutely fantastic. Went to a couple of dealers looking for the same type of vehicle and they didn't come close to the level of professionalism and hospitality as the people at Wickstrom. They made the process an enjoyable experience. Thank you Jared for a job well done.

Mrs H

30 de jun. de 2016

My salesperson was top notch from start to finish. Renee is the most pleasant saleswoman I have ever worked with, she had the Jeep pulled up for me, cleaned, and ready to go. Thanks again Renee

wranglerowner2

29 de jun. de 2016

Our salesman, Tony D. was excellent. The dealership was impressive and we especially liked the setup of the maintenance department. Everyone was easy to talk to and deal with.

Dschultz45

27 de jun. de 2016

Fastest and best buying experience that I have ever had! Jared Nelson is awesome to work with. If you are in the market for a Jeep, give him a call. The dealer is updated really nice, and the service we received was second to none.

Mike622

23 de jun. de 2016

I have visited many dealerships in the past couple of weeks as I changed what I was looking for. Once I narrowed the scope of my search, the decision to work with Eric Jensen at Wickstrom became easy. Eric was personable, knowledgeable and found the exact vehicle I was looking for. The whole experience at Wickstrom was enjoyable and comfortable as there were no surprises when signing the papers. I would highly recommend that anyone shopping for a new or used vehicle should stop at Wickstrom and ask for Eric Jensen.

orange

23 de jun. de 2016

Tony Di Paulo is absolutely wonderful to work with! I didn't feel like I was being taken advantage of in any way and he did absolutely everything he could to make sure I was happy with the car I was buying. Even after having my new Jeep for a week and a half he is still checking in periodically to make sure everything is going smoothly! I highly recommend Tony and the entire Wickstrom auto group!

cereed09

20 de jun. de 2016

Wickstrom is above and beyond the best place to buy a new car. From the moment I first contacted the dealer via email to the time I drove off the lot they were nothing but helpful, informative, and truly caring that I enjoyed the car I was buying. Toby Holtz was immediately available by email, which was helpful during busy work hours, and he went above and beyond to take pictures, wash the car before arriving, and even stayed late to work through the purchase with me. The facilities was stunning, it did away with the typical dealer feel. Cameras were zoomed in on the clean service areas so you could watch while lounging in the waiting area, or drinking their free soft drinks, the sales area was open to always see what was going on during the sale process, and they don't have the awkward financial office where they try to push you into things you don't need or want. The selection of cars is huge, the location is convenient, and the attention to customers without being pushed into a deal you are uncomfortable with was by far the best part. I will, and already have, told my friends and family of this dealer and Toby, and will most certainly be back in the future.

Milanie

8 de jun. de 2016

Friendly, quick,easy to understand their explanation about everything. This is my 2nd vehicle that I bough from this place and requested the same sales guy toHelp us which is Jared. Planning to go back in the future if given a chance to buy another car and of course with Jared again.

Ekwill83

7 de jun. de 2016

Such a great dealership and I won't go anywhere else after coming here. You know that you are in good hands. They are totally honest, don't lie, give you great info, get what you want and not what they need to sell and really care about your needs. It is less about selling and more about caring about what their customer wants. They put their customers first and that is what puts them way above the other dealerships in my eyes. Like I said I am going to go back to them for all my cars and would send any of my family or friends to them.

Jeep

1 de jun. de 2016

Have now purchased two Jeeps from Wickstrom Jeep within the past 18 months. Very good service and easy to deal with. Our sales person Toby, did a very good job in making sure we got the best deal possible.

Alissadoubleu

26 de may. de 2016

Jamie was a pleasure to work with. I would recommend Wickstrom jeep to all my friends and family. Beautiful dealership with great customer service. This is the way dealership should run their business

Beth T

25 de may. de 2016

I have now personally purchased two vehicles (my son being the 3rd) from this dealership and my family couldn't be happier with the everything from the sales team (Denise specifically), to the service, to the friendly greetings when you walk in the door. I have never been to a place where its all smiles everywhere you look. It says a lot about a dealership when you see everyone happy, this is not just the Wickstrom team but the customers as well. I have made several trips in there prior to purchasing a vehicle and I must say Denise greeted me the first time as I was watching t.v. with just a smile and asked if I needed help. Of course at that time I didn't but gave her my number and said I would in about 6 months, normally saying this you get a shrug and a disappointed look. Denise didn't walk away, she stayed there and chatted with me as we talked about family, careers, etc. I instantly knew I would be back. Unexpectedly my vehicle really took a turn for the worst and I found myself at the dealership with the bad news on a Saturday. Denise was patient as the storms were strong and blew everything around. She ran outside several times to pull up different vehicles and we finally figured out the perfect one. Drenched and all she never once looked disappointed with anything. I have to say thank you again as we recently were back for the 2nd purchased and than shortly after my son also purchased there. 3 vehicles in less than 2 years, guess you call us life long Wickstrom customers!

Gabriel Streza

24 de may. de 2016

Came in for a test drive for an 08 Wrangler. I liked it but wasn't ready to jump on it without some time to think it over. Came back a few days later and after further inspection I realized it wasn't right for me. However, the 2012 Wrangler next to the one I was inspecting caught my eye. We took it for a test drive and ended up purchasing it. Toby provided me with a solid, no pressure deal. I'm extremely happy with my purchase and will definitely recommend Wickstrom to friends and family!

Briana17

22 de may. de 2016

Ive always wanted a new mustang, Chris helped me find the perfect car I desired. Wickstrom was very accommodating while I waited for everything to be done. Looking forward to continuing business with them throughout the life of my car.

Car person

18 de may. de 2016

I recently bought my car from Jamie at Wickstrom. I have a really positive experience and definitely am a lifelong customer now. Everyone is so friendly and I feel I got a great deal!

Tim Kause

16 de may. de 2016

The team at Wickstrom is professional and courteous. We test drove three cars in our process, moving from one line to another. Once we made our decision Tony moved the process along at a fast pace. It is a great dealership and look forward to coming back again for my next car.

papa413

5 de may. de 2016

Have dealt with Wickstrom for a few years have bought two vans and was very impressed how Jared goes out of the way and how patient he is. While I was there I watched the other sales people and was amazed how friendly and courteous they are, I will always recommend this place to all my friends . We are hoping that the wait for the next van will be a very short one.

SW15

2 de may. de 2016

I love coming to this dealership. Renee has made sure that I feel at home when I'm there and that I get everything I need when I come in. She goes out of her way to make sure you are taken care of, and not just before you buy. She makes sure you get helped with anything you need even after you buy and for years to come. Thank you to Wickstrom and Renee

Wierzbic20

30 de abr. de 2016

Jared Nelson took all my needs into consideration and was very patient with me during the entire process. We appreciate the entire staff while picking out our new vehicle. Thank you Wickstrom team!!

cmladios

28 de abr. de 2016

I'm new to the US but I have heard about the slick car salesmen that I would eventually have to deal with when I go and get my car. This is an important and a large purchase so its vital that it is done right so I did my research, visited some dealers, and asked contacts for referrals. Wickstrom was referred by a colleague who is a satisfied customer and as luck would have it they had the car I was looking for so I went in and the experience was pleasantly surprising. The NO stress and NO pressure environment made the whole experience enjoyable, I came in and told them that I had already arranged financing, they said no problem, then we went for a test drive and we closed the deal. Tony DiPaulo walked me through the entire process and was key to creating the NO stress environment and the overall very positive purchasing experience. He even gave me a courtesy ride from the dealership.

Bob

27 de abr. de 2016

My third trip to a Jeep dealer. Wickstrom was by far the best. The facility is beautiful. Be sure and notice the garage doors. 1.5 seconds to raise.Tony Di Paulo was very professional in getting a deal done. Thanks to Steve for helping finish the transaction.

rubicon09

27 de abr. de 2016

Renee Burley will have every jeep purchase I make in the future. I have purchased 4 jeeps from Wickstrom in the past 3 years between my wife and I. I have had multiple friends purchase their vehicles through the Wickstrom dealership (4 jeeps). My family has also bought 3 jeeps from them as well. Andy McCormick and Chris Moose ( managers) have been nothing but exceptional during all 11 vehicle purchases and the support around each one of them. Great test track for 4 wheel drive vehicles ( only one around ). Wickstom makes you feel like family and in the world we live in today, this goes a long way with me.

dgd

23 de abr. de 2016

Very professional and courteous. And they actually listened to us, in contrast to other dealers we visited. We got the car and terms we wanted. Highly recommended.

Scott Prine

22 de abr. de 2016

I found the vehicle I was looking for in a casual internet search and discovered one of the most professional and courteous dealerships I have have encountered in 34 years of buying cars. From the moment I walked in and was greeted by Toby H and throughout the whole, and might I add, quick, transaction it was pleasant. I hope to keep my Jeep Overland for some time but I will do business with the Wickstrom Group again.

Brant

20 de abr. de 2016

I've purchased many cars from Debbie before she retired, and met Denise shortly after. I was very happy to have a great replacement for a sales person. All went just as smooth as it always did with Debbie. Nice job Wickstrom!

Papa G

20 de abr. de 2016

Wickstrom's Auto and our salesman, Tony D. were great. Made the process easy and a pleasure. Will be back for the next truck.Definitely recommended.

Amber F

9 de abr. de 2016

We recently purchased a Jeep Cherokee from Wickstrom and the entire experience was great. When we first walked in we were greeted right away but did not feel stalked like prey like at other dealers. Michelle listened to everything we said carefully and helped us choose several new and pre-owned cars to look at to narrow our options for style and brand of car. Michelle walked us all over the lot to find the cars we wanted to see. She did offer to bring each one to the front of the building but we didn't mind walking. We went on a test drive where she pointed out each of the features that she thought would attractive to us based on what we originally told her about our car shopping trip. We left for lunch and looked at another dealer but we felt the customer service at Wickstrom kept calling us back. We called on our way back to the dealer to let Michelle know we were on our way to test drive a specific car and despite the fact that she was with another customer she arranged to have the car ready for us to drive when we got there. When we came back we'd made a decision on a car and started the purchasing process. We were given a reasonable quote and trade-in value for our current car. Every employee we came into contact with was friendly, down-to-earth, genuine, and the opposite of every stereotypical car sales-person/ dealer. After a price was settled on there was a slight wait (20-30 min) for everything to be prepared because there were a few people buying cars at the same time we were, therefore it was busy. Once we signed the paperwork it only took about 15 minutes to get the keys to our new car and drive away very happy. It was BY FAR the BEST car buying experience we've ever had!! Also, the facility was modern, comfortable, user-friendly, and CLEAN! I felt like I was welcome and appreciated as a customer. I would HIGHLY recommend this dealership to anyone, especially Michelle!!!

tammy

6 de abr. de 2016

We went to Wickstrom auto after finding a Chrysler 200 convertible online. Eric was our salesman. He was courteous, respectful, knowledgeable and not your typical "hard selling" car salesman. The experience was so great that we plan to return to this dealership when we purchase our next vehicle. Thanks again Eric!!!

mike t

3 de abr. de 2016

i went to wickstrom to look at a kia sorento.i was greeted by eric jenson,he answered all my questions and we took the car for a ride.we could not come to terms and i left the dealership.after saveral phone conversations with eric i decided to sleep on it.the next day i decided to buy the car but eric had the day off.i was directed to his manager[andy]and he took my information over the phone.about 1.5 hours later i arrived at the dealership and i asked for andy,to my suprise he told me eric came in on his day off to take care of me.the car was washed,prepped and ready to go upon my arrival.i can,t say enough about eric and andy.i highly recomend that anyone interested in bying a car go and see eric.from now on whenever i need a car i will call eric.

Jeff the Jeep Guy

30 de mar. de 2016

So, like most of you - I do all of my research on line. There comes a time during the transaction in which you have to goto the dealership, shake a hand, have your credit report pulled, and sign some papers. If you do all of the leg work up front, call Jared Nelson and let him know what you want, what you want to pay, and when you need it by - Jared will make it happen and not pressure you into something you did not ask for. Shop on line - Buy at Wickstrom. Go and see Jared, he respects your time and decision on what it is that YOU want, and there is none of the up and back "I have to talk to a manager" routine.

SBurger

29 de mar. de 2016

My wife and I have been searching for a new Jeep Grand Cherokee for several months. While we searched, Chris Defigueiredo at Wickstrom was patient and understanding. We looked at used vehicles at Wickstrom, dealt with the stereotypical dealers who advertise vehicles they do not have, and as a result of our frustration, we rethought our plans and came to speak with Chris at Wickstrom once again, only now we were interested in a new Jeep. He found exactly what we wanted and for a great price. Once our decision was made, Chris ensured a seamless process from start to finish. We plan on looking at another vehicle in the next couple of months and there is only one dealer and one person we will seek out without hesitation. Thank you Chris and Wickstrom for a great experience.

Nick D

29 de mar. de 2016

Last summer, we were in the market for a new Wrangler. A coworker recommended Wickstrom, and specifically Jamie in sales. I have never been a fan of the car buying experience and was dreading going through the same song and dance again. But, I reached out and my wife and I met with Jamie to look at a few Jeeps. We left that evening with a new one! From start to finish, this was the most pleasant car buying experience ever. They provided a very fair price, great follow through, and very friendly assistance every step of the way. We just purchased a second vehicle from them 8 months later, and will continue to work through Wickstrom. They highly value their customers and it shows.

Gale/Thomas

23 de mar. de 2016

Eric J. was as easy going as I have ever experienced in buying a car. Because my daughter had such a good experience at Wickstrom, we deserted Honda after 8 new purchases to go with a Jeep product.He was helpful, patient & made the process go smoothly. The facility is beautiful...I hope not to spend time in service BUT if I do it looks like a very pleasant spot to relax or do work!!

cowboys9999

20 de mar. de 2016

We sent an online inquiry to Wickstrom and received a response from Tony D. right away. He sent a follow up email with all the info I was looking for. We setup a time to meet the following day. After looking over Renegades Tony D. pulled inside our car of choice in an indoor showroom/garage area, washed and ready for test drive. No back and forth with the invisible "sales manager", no deceptive tactics in negotiations, just straightforward discussion. Tony D. was willing to answer every questions in detail. Marcus in service was very helpful answering additional questions. I highly recommend Wickstrom, and Tony D. to anyone.

Glen P Nielsen

16 de mar. de 2016

My experience here was so wonderful that they have gained a lifelong customer, I will never go anywhere else. My sale's person Chris De Figueiredo was professional, polite, and incredibly helpful. He explained and answered all of my questions and went above and beyond for me. I have never had a car buying experience like this before, it was an absolute pleasure to work with this dealership. If you are in the market for Jeep or anything else that they sell, do yourself a favor and save yourself time by coming here first, you will not be disappointed. Thank you again for everything, I LOVE my new Wrangler!!!!

KEITHO

16 de mar. de 2016

Eric did a great job showing and explaining the features on the models we were interested in.Big selection to choose from.very nice show room.

Melanie Javens

15 de mar. de 2016

Eric Jansen made my experience at Wickstrom smooth and even fun! Buying a car can be confusing at times but it was simple and information was provided in a timely and concise manner! Thanks Eric! I love Stella!

Durango15

13 de mar. de 2016

My experience with Michele Cimino and Wickstrom Dodge was extremely pleasant from start to finish. From the time I walked through the door to driving off the lot, Michele made the process easy. The year end model I was looking for wasn't available at their dealership. Michele found me the only one within a 300 mile radius and had it at the dealership quickly. This is my second Dodge Durango, and I can't wait to drive my 2015 R/T every time I climb inside. If it weren't for Michele acting fast to find my Durango, I would probably have had to settle for a different model with less options. Everyone I've met at Wickstrom is friendly and there to make sure you have a positive experience. Michele is quick to answer questions and make sure you have all the information you need to fully enjoy your new purchase. If you want to feel like you're buying a car from a friend who's got your back, visit Wickstrom Dodge.

Mike 123

8 de mar. de 2016

Buying a new car is something I do not enjoy, but I had a great experience buying my Jeep from Wickstrom Auto. Jared made it a very easy, pressure free buying experience. He was great to work with. Before I left in my new Jeep Grand Cherokee he made sure I had a complete understanding of how everything work. He answered all my questions and made sure I was very comfortable with my new Jeep. I would highly recommend buying a new Jeep from Jared, and Wickstrom Auto Group.

Daniel_C

6 de mar. de 2016

After a few nightmare experiences at other local dealerships, we sent an online inquiry to Wickstrom and received a response from Tony D. right away. We spoke on the phone briefly and he sent a follow up email with all the info I was looking for. We setup a time to meet the following day.Upon arrival, Tony D. was waiting and had the car pulled inside an indoor showroom/garage area, out of the elements, and with plenty of lighting.Tony also had all the necessary paperwork at hand, including details about pricing, rebates, and everything else necessary to complete the deal. We had done our research, and Tony D. offered us a price that was within $200 of what we were hoping to receive. No back and forth with the invisible "sales manager", no deceptive tactics in negotiations, just straightforward discussion. Tony D. was willing to answer every questions in detail.From start to finish, we were in the dealership for maybe an hour. We drove home with the exact car we wanted, at the exact price we were willing to pay.I highly recommend Wickstrom, and Tony D. to anyone.

Camille D

26 de feb. de 2016

I have to say that I find the whole car buying process to be a stressful and tiring task. Fortunately I did not find that to be the case at Wickstrom. My salesman, Don DiPaulo was very nice and patient with me while I looked around and explored a couple of different cars. I test drove a 2015 Dodge Durango and fell in love! It was even the exact color I wanted; a sleek granite. Since I was a Costco member the price was right and the financing was a breeze! Thank you Don and Wickstrom for changing the way I view buying a car. I'll definitely do business with you again!

barbiepop210

26 de feb. de 2016

I was shopping for a new vehicle after getting in an accident recently. I went to Wickstrom Auto Group and was met by a wonderful sales associate there named Don DiPaulo. Don was aware of my situation and we had the understanding that I may just get the car I had now fixed and I was just looking. There was no pressure and he was very knowledgeable on their products. If I do decide to buy a new or used vehicle, I have no doubt I will visit with Don again. Thanks

Mark C

23 de feb. de 2016

Worked with Don Di Paulo, he was very knowledgeable and professional. This was the quickest car buying experience I've ever had; start to finish 1.5 hours. I will be going back to Wickstrom for all my future car purchases.

KarenD

23 de feb. de 2016

We had visited several other chrysler/jeep dealers before. And had purchased another vehicle recently. Eric Jensen at Wickstrom was by far the most pleasant, friendly, no-nonsense salesman we have met. It was definitely worth driving a little further for the great customer service. Eric was very knowledgable and honest, without ever being pushy. We never felt like there were 'deep, dark secrets' that customers shouldn't know about. Other dealers have been elusive about certain things, but at Wickstrom we really felt that Eric Jensen was concerned about us and getting us what we needed. Eugine in the finance depart was also a friendly, no-nonsense person. Never felt pushed to buy any extras, but got all the information we needed to make informed decisions. Will definitely recommend this dealership and Eric Jensen to friends and family.

spelinaatcomcast.net

23 de feb. de 2016

We started looking for cars in December 2015.Super frustrated with the people we were dealing with and their gamesJamie and Gene made it so simple and upfront about the pricewe really appreciated itDan, Danny and Mary

laed1550

21 de feb. de 2016

I wanted to share a strong endorsement of the Wickstrom dealership and most specifically my sales rep Jared Nelson. He made the entire process enjoyable and was able to figure out a deal that worked so well for me - and that was not so easy! He is warm, caring and hard working. You would not go wrong to try Wickstrom and ask for Jared. Thank you Jared!

Lefty4499

21 de feb. de 2016

Michele CImino at Wickstrom jeep was awesome. SHe made buying a car easy and stands behind what she says. I would definitely buy. Again from MIchelle

Dawn

16 de feb. de 2016

Michele helped me work through what vehicle would be best for my needs! I so appreciate her attention to details and understanding what I am looking for. She is the best and look forward to future car sales with her.

jeepconvert

16 de feb. de 2016

I recently purchased a 2016 Jeep Wrangler and found the process at Wickstrom Jeep to be seamless.I am over 50 years old and have purchased many cars in my days. This was without a doubt the best experience in car buying form me. I was ready to purchase a car off the lot but they did not have a manual transmission in my desired trim package. I was able to factory order a new vehicle at the previously negotiated price without hassle or haggling. No bait an switch here.I will recommend the dealership and my salesman Jared Nelson to anyone looking for a Jeep, Chrysler or dodge.

Jlutz360

11 de feb. de 2016

I love my new jeep! My mom and I originally went there for a used car but with the help of Eric Jensen we decided to go with new. He worked with our budget and helped us consider all of our options whether it was buying or leasing, new vs used. He was extremely professional and friendly. He really took his time trying to help us weigh all of the options and helping us find a car that was in our price range. I will definitely be a repeat coustomer. Thanks Eric! -Jackie

Justin S.

9 de feb. de 2016

I recently purchased a 2014 Grand Cherokee from Wickstrom and worked with Michele Cimino. She was amazing! The whole group and experience really was amazing, even for buying a car. The staff is very knowledgeable and when they say no pressure they mean it. I actually left to go home think it over, and there were no harassing calls, etc... just go think about it and let us know what you want to do. Really made me feel comfortable with my purchase, and had a good experience with them. Would highly recommend.

Denny B.

8 de feb. de 2016

On Friday Feb 5th, I did an online inquiry about a new 2015 Jeep Grand Cherokee. Jamie Weinberg promptly replied to my email. After explaining my situtation (budget, timing, etc.) we arrived at an acceptable price. When I arrived at the dealership on Saturday, the vehicle was exactly as described online and over the phone--no changes to standard equipment, options, etc. Jamie was very knowledgable about the vehicle. After a test drive, I told him I would take the vehicle at the price we had previously determined. They honored the price. There were games. They make you aware of warranties and optional items but do not pressure you to buy. Eugene Hernandez was helpful with financing and found me a rate better then the one I had found on my own. While signing all the paperwork, the car was throughly cleaned for delivery. Before leaving, Jamie educated me about all the various controls and guages on the vehicle. I was very happy to go a longer distance to buy my new vehicle as this dealerships conducts it's business in a very professional manner.

CPM Tech LLC

3 de feb. de 2016

I recently purchased a Jeep Grand Cherokee from Eric Jensen at Wickstrom. Eric was extremely knowledgeable and easy to work with. He was also fair and honest which appears to be the norm at Wickstrom. After trying other dealerships in the area, it was clear that Wickstrom and Eric do business the right way, with integrity. I definitely recommend Wickstrom to anyone looking for a pleasant vehicle purchase at a great price, and ask for Eric, you won't be disappointed! Eric and Wickstrom stand by their service and make an effort to build a relationship rather than just sell you a car they want to get off their lot. I couldn't recommend Eric more!

Brooklyn

3 de feb. de 2016

I recently purchased a 2016 jeep patriot from wickstrom Chrysler jeep dodge and ram with the sales representative Toby. This was my first car buying experience and it was so easy. They had my car clean, shiny and ready for a test drive as soon as we got there! All the features I was searching for were there and the price was right. There was a lot of honesty and transparency with everyone we spoke to, no hidden fees/charges. Everyone was polite and thankful for our business. Our financing representative was very quick and knowledgable to explain everything and get me exactly what I was looking for. I would highly recommend anyone interested to visit this dealership for their purchase. Ask for Toby, he is very personable and sure to make your car buying experience a great one as well!

3500 diesel

31 de ene. de 2016

My Saturday am purchase was quick and painless. Son got me in and out and even before purchasing my truck he waited in the evening for me to view and test drive truck. Had vehicle in shop warm and cleaned off for me to view. Quality dealer. Keith P

Karen S

30 de ene. de 2016

One of the best, if not the best, car buying experiences I've ever had. Treated very respectfully from start to finish. Will likely go back for our next car in the next 6 months.

danc200

30 de ene. de 2016

I just wanted to thank everyone at Wickstrom for a great car buying experience. I have purchased over 20 vehicles and this was by far the most enjoyable.I worked with Denise who is very professional, knowledgeable about the vehicles she sells, and very friendly. I appreciated her patience as I researched several vehicles and the effort she put forth to get me the answers I needed. Her softer approach to cars sales was appreciated too. I didn't feel rushed or pushed to buy a certain car that didn't have all of the options I required. I would highly recommend Denise for anyone looking to purchase a vehicle.The finance portion of the purchase was quick and efficient. I liked being able to sign the documents at Denise's desk instead of being crammed into a finance office. I worked with Eugene who had the whole process completed in 20 minutesOverall, a very positive experience!!!!

Kruzzer

28 de ene. de 2016

Chris and Joe made the Jeep purchasing experience a pleasure. Their knowledge of the product was exceptional. Chris went through the car's features and benefits, in detail. We were very comfortable in making our decision to purchase a Jeep, from Wickstrom. The facility, sales staff and service personnel are exceptional.

jeepfan

27 de ene. de 2016

We had been looking into a number of vehicles at Wickstrom over the last year or so and dealt with a number of the salesmen during that time. All of them were a pleasure to work with and felt a class above other dealerships in the area. Eventually, we settled on a car and dealt with Toby. He was great to work with. The experience was very good and we felt comfortable the whole way. Again, I would have felt good with all of the salesmen we dealt with in the past which I would not say about any other place I've purchased a vehicle before. The facilities are top notch as well.

Heidi

26 de ene. de 2016

Confident with our purchase! Extremely pleased with the service received from Chris De Figueirdeo. Will definately return, would highly suggest checking out this dealership... you won't be disappointed!

Planting

18 de ene. de 2016

We purchased a car at Wickstrom in October 2015. Michelle Cimino was wonderful in handling all the details and helping us!! Will return for our next purchase!!

Jaxx1983

18 de ene. de 2016

Being the first time purchasing a car I was nervous.. however, everyone at Wickstrom's made me feel comfortable and they were all really nice! Denise and Eugene were by far the best 2 folks to work with! I was in control the whole time and didn't feel any pressure and Denise answered every question and walked me thru every step in full detail! I couldn't ask for anyone greater in going thru this process. I will absolutely be returning when it's time for a new car as well as reffering everyone I know to Wickstroms to see Denise! Thanks for a great experience I love the SUV!!

ST35

15 de ene. de 2016

I had a great experience at Wickstrom. Michelle Cimino is the lady that helped me and she was very helpful and friendly and gave me a good deal. I would definitely recommend her to anyone looking to purchase a vehicle at Wickstrom.

Jstarr0209

14 de ene. de 2016

I recently bought a brand new Jeep Grand Cherokee from Wickstom in Barrington, Illinois. I had recently seen this exact truck at another dealership. From the time we entered the facility we were greeted and treated the best. I had inquired about this Jeep through the Internet because of the experience my aunt had through Costco. Our sales representative was Jared Nelson. He was kind and polite and really took the time with my husband and I about what it was that we wanted. He then showed us the exact truck that I had wanted, but new. Now being that Jared knew we had done our research he still educated us on the truck. He explained to us every detail the truck had and we learned so much more compared to the other dealership we had gone to. I felt like he took the time to show us what the truck was all about. We learned so much more about this truck, it made me want it more. He was throughly knowledgeable even though he had known we had seen other Jeeps at other dealerships. This is what I really appreciated and I am glad he did his job to such great expectations because if it weren't for him, we would not have known so much about the truck. The transaction was the quickest, easiest ever. Yes, it was and I am not lying. I was surprised and did not expect the transaction to go so smoothly. I walked out with a new car and felt absolutely no remorse. Jared also helped me set all my phone numbers, helped me add addresses to my navigation system, set my seat setting and so much more. I really felt comfortable with my new car and felt comfortable and knowledge about how to work every single button in that truck when I left. If anyone needs a new or used car, Jared Nelson is the guy to go to. Overall this experience was one of the best and I would recommend Jared and Wickstrom in Barrington to everyone I know.

sandycar1

12 de ene. de 2016

I had the pleasure of working with Eric Jensen. I purchased a 2016 Jeep Renegade and Eric was very knowledgeable on the operation of all features. What impressed me was that this is a new jeep in the line up and he was able to explain in detail every option that I purchased (and I ordered most upgrades) . Eric kept in contact with me throughout the long sales cycle - from order to delivery months later. I give him an A+ on communication!!Wickstrom is lucky to have a sales associate like Eric. I am used to working with Lexus, so I was pleasantly surprised to find the same quality of sales with Wickstrom in Barrington. Thank you Eric.

RobbieMcM

5 de ene. de 2016

Tony and Eugene treated me extremely well. This is the best car buying experience I've ever had in my life!Truly, I could not have asked for more! I appreciate their warmth and generosity. The time they took to explain options was perfect!

MBrownLPN

30 de dic. de 2015

I have been buying cars for almost 20 years now, and never had a better pleasurable experience than with Wickstrom Autogroup. They are upfront and honest, and was never given a price with rebates that I didnt qualify for. There were no suprises, and I wasnt upset near the end of the process. Toby was very knowledgeable, and went out of his way both before and after we bought the car to make sure we knew of all the features of my new Jeep Grand Cherokee. In the past ,I always had to figure out everything for myself after I left the dealership. I highly recommend going to Wickstrom if you want a different type of car experience.Melissa BrownAlgonquin, IL

the nickster

23 de dic. de 2015

I have been dealing with Jamie for quite some time. The process at Wickstrom in so different than others. I never feel pressured to buy and all the paperwork is done at the sales desk. No finance office is great!!!

JohnR

23 de dic. de 2015

I will recommend Wickstrom to family and friends. I leased a Jeep Grand Cherokee Overland and it couldn't have been any easier. I worked with Toby Holtz who was extremely knowledgeable and friendly and made the process very smooth.Thank you to everyone at Wickstom.Regards,John

Kar

21 de dic. de 2015

Dealt with Jamie at Wickstrom, he is so easygoing and informative. I will never do business anywhere else. Kudos to Jamie and the managers at Wickstrom

Irene S

16 de dic. de 2015

I recently purchased a Jeep Grand Cherokee from Wickstrom Auto Group. Nick Wilfinger (my salesman) was great. Before deciding on a vehicle, he took the time to see what was important for me to have in a new vehicle and made sure my Jeep was equipped with every feature I really wanted. I would definitely recommend them to friends and family. Their product knowledge and service can't be beat.Irene S

Bob 1

13 de dic. de 2015

Appreciate the effort put out by Marcus Lomonco I have 1994 Jeepwith a faulty 4 wheel drive switch that was hard to diagnos he stayed with it till the problem was resolved.

Birsa6

28 de nov. de 2015

We recently purchased a Jeep Liberty from the Wickstrom Auto Group. Our salesman, Tony DiPaulo, was a pleasure to work with. He provided us with peace of mind and guided us through what is normally a stressful process. The showroom is also warm and inviting. We highly recommend Wicks Auto Group and Tony DiPaulo!

Karen H

28 de nov. de 2015

Tony D was great... We stopped in to just look around, ask about what the vehicles have in summary to their competition, and he knew all the answers. We went back and dealt with him his manager Eugene. What great people... Got to love buying a new car and putting a "Lifetime" warranty on it.Thanks again TONY.....

ROJO

27 de nov. de 2015

My wife and I had been shopping for a new car for a couple of months and after speaking with and meeting Don Di Paulo at Wickstrom Auto Group we new immediately he was the right salesman for us. Don was the most professional and most knowledgeable sales person we've met (and there has been many in the last two months). He personally delivered the car to our home and had extensive knowledge of the Chrysler 300, patiently showing us all the features and taught us how to use everything.

beaglemom228

26 de nov. de 2015

This is a great place to do business! Go see Michele Cimino--NOW!!! She's hard working, honest and will work to get you the best deal!

Diane K

23 de nov. de 2015

Great dealership! Made my used car shopping much easier! Michelle Cimino helped me get an accurate value for my trade in. She also worked hard to find me the used car that I wanted. When there wasn't one close enough on the lot, she never pressured me to buy. I could tell she honestly cared that I would be happy with my purchase. Thank you Michele for breaking the used car saleman stereotype for me!

Jeep12354

23 de nov. de 2015

Had a great sales experience at Wickstrom Jeep in Barrington. Jared Nelson is the best sales rep that I've worked with; easy to deal with, no pressure.

Stevec24

22 de nov. de 2015

I have bought a lot of vehicles in my life. I will always purchase from Wickstrom!!!! I send everyone I talk to about buying a car to them as well. Owners, Managers, Salespeople, entire staff is great to deal with. They do not play the car games, they make you a customer for life!

willy

22 de nov. de 2015

Best buying expierience in years. From the time we walked in the showroom till we pulled out in our new Jeep a week later,Friendly,Knowledgeable and knew the product. Ask for Chris in sales you won't go wrong.

Lynn

21 de nov. de 2015

We live near Schaumburg and after reading online reviews and checking out more local Dodge dealerships, we decided to go a little out of our way and check out Wickstrom Dodge in Barrington. We were greeted before ever getting out of the vehicle and Toby Holtz was our salesman who took his time to work with us on identifying what vehicle we were looking for. We were looking for a 2016 Dodge Grand Caravan SXT Blackout Edition all Black. We had some specific needs as the vehicle will be used for transporting a person who is disabled with a scooter and Toby was very helpful in finding the right fit and letting us test drive to ensure it was the model we wanted with the features we wanted. Their location didn't have the exact color that we wanted and didn't have a remote start so Toby and his manager arranged to get one from another location to fit our exact needs. A few days later we went back and brought a vehicle in for trade and were dealt with very fairly on the trade with very little haggling about what they would pay and what we would accept. Finalizing the purchase at a price we wanted was also done with very little haggling. We had identified the vehicle we wanted and the price we would agree to within about an hour of being at the dealer on the initial visit. Picking up the vehicle, completing trade in and all paperwork was simple and fairly quick unlike what we've had to go through at other dealerships in the past. They work with you AT THE SALESMANS DESK too. No dragging you into a small cramped room to sweat you out to try to talk you into things you don't want. Finance Manager comes to the desk to go over everything so you sit in one place and they all come to you to get the deal done. Toby was very proactive in getting everything arranged and set up to make our experience a quick and enjoyable process. I never thought I'd say buying a vehicle would be enjoyable but this one was. Also, unlike some dealerships, this one sent us on our way with our brand new 2016 Dodge Grand Caravan SXT Blackout Edition with a full tank of gas. We've purchased in the past from other dealerships that send you on your way with 1/4 tank which is terrible service. Highly recommend Wickstrom Dodge if you're in the market for a Dodge or any of their other lines of vehicles. If he's there, please ask to have Toby Holtz be your salesman. He is great and will work hard for your business.

bobcat89

16 de nov. de 2015

great customer service, made sure i was comfterble with the the car i was buying, best price out of 5 other dealership very friendly called couple days after purchase to make sure how it was going with the new purachse

Jennifer

14 de nov. de 2015

After visiting 5 other dealers who all either didn't have what we were looking for, or were incredibly unprofessional in their sales tactics, we began doing our shopping online. Even our email responses from Wickstrom contained a professionalism above and beyond their competitors, plus they offered the best price for exactly the vehicle we were looking for. We canceled other appointments we had set up to head out there. Renee, our salesperson, had the car pulled up and ready to test drive. The price quote matched exactly what we were told online--no games, no attempts at upselling. The entire process was smooth, professional, and so easy. I had begun to get quite frustrated with the whole car buying experience until we came to Wickstrom. Wow--what a difference. I have told this story to many others since then, and will highly recommend your dealership to anyone looking for a car. Thank you for making it easy to get a car I love! I am a very happy customer.

happy wife/happy life

13 de nov. de 2015

Jared was very helpful. He made this the easiest and best car buying experience ever. We were very pleased and will recommend dealership to friends.

courthiller

13 de nov. de 2015

I was in a few weeks ago and purchased a used Jeep Cherokee from Renee. She was a great help in choosing the right car for my family and I. We test drove several Jeeps till I found the right one. She was not pushy at all and made the best car buying experience I ever had! We were set up with a great warranty. I look forward to working with Wickstrom and Renee in the future. Thanks again for your help Renee!!!

SammiGirl116

9 de nov. de 2015

My husband and I just bought a brand new Jeep Grand Cherokee from Don Di Paulo and are so extremely happy! Don was helpful and friendly and looked for our perfect vehicle along with us for about a week. He was patient and understanding. The dealership was professional and felt like a small community. I'm actually looking forward to our first oil change. We couldn't be happier!

Daniel Alvarez

8 de nov. de 2015

I purchased a vehicle from Chris de Figueiredo he made the car buying experience quick and easy. He took his time to make sure I understood everything about the deal and didn't try to play the typical games dealers usually try.

Rgar123

7 de nov. de 2015

Just bought my new Jeep Grand Cherokee from Don DiPaulo at Wickstrom Jeep in Barrington, IL. Don was a pleasure to deal with and the Wickstrom Jeep dealership gave us a great deal on our new Jeep. I highly recommend Don and Wickstrom Jeep if you are in the market for a new or used car

Kathy2015

3 de nov. de 2015

Buying a new car is one of my least favorite things to do . Eric Jenson and Wickstrom Chrysler made the whole experience so much better! Eric was not the typical pushy salesman. He showed us several options and gave us plenty of space and time to make our own decisions. When it came to the actual purchase, Eric was always available and went above and beyond to get us the 2015 Chrysler Town and Country that we really wanted. In a few years, when it's time for my husband to purchase a new car we will definitely be back. Thanks Eric and Wickstrom Auto Group!!

jonathanc

2 de nov. de 2015

Ask for Eric J and you will not be disappointed with your car buying experience. Eric is very knowledgeable and is passionate about his trade. He is very upfront and honest about pricing, and will work with his manager to get you the best deal possible. I will make sure to refer him to all my friends, family and colleagues.

barbarabuhratcomcast.net

31 de oct. de 2015

I would like to state that Nick Wilfinger listened to what I wanted and delivered everything he say he would. It was a good experience working with him and all of the staff at Wickstrom. I would highly recommend this dealership to work with. They are a Top Notch dealership including the service area.

HarleyGuy

31 de oct. de 2015

We just bought a new 2015 Jeep Grand Cherokee. We dealt with Jared Nelson who is the best. He went above and beyond any salesperson we have ever worked with in our past car purchases. You cannot find a more helpful salesman. He took the time after the paperwork was completed and went through all the technology and features on our new car. Even a couple days later he followed up to see if we had any additional questions (which we did!). He is clearly enthusiastic and a proud employee of Wickstrom and about the product he represents. An exceptional employee. We look forward to business with him and Wickstrom again in the future.

SusanMc

30 de oct. de 2015

We just bought a new 2015 Jeep Grand Cherokee. We dealt with Jared Nelson who is the best. He went above and beyond any salesperson we have ever worked with in our past car purchases. You cannot find a more helpful salesman. He took the time after the paperwork was completed and went through all the technology and features on our new car. Even a couple days later he followed up to see if we had any additional questions (which we did!). He is clearly enthusiastic and a proud employee of Wickstrom and about the product he represents. An exceptional employee. We look forward to business with him and Wickstrom again in the future.

bri

29 de oct. de 2015

Traded in the family suburban and purchased a new Dodge Durango. We had it factory ordered from Wickstrom Auto Group. Jared Nelson was my sales professional who worked with us every step of the way. He listened to all of my needs as well as my wife's requirements for our new Durango. We thank him for his patients, honesty and follow-up throughout the process. Our family is very very happy with our new car. We just took it on our first family trip up to Michigan, it drove like a dream. High recommendations go out to Jared but would like to thank the entire Wickstrom team. Everyone was great to work with and their facility is top notch.

Julie

29 de oct. de 2015

I just purchases my first car in 14 yrs, a task I typically dread. I usually have to deal with the pushy sales person, the pushy manager and a lot of fast talking. However, this time my experience was the complete opposite. My husband and I worked with Denise Ryman at Wickstrom. She was well educated in the Jeeps, professional, and an overall pleasure to deal with. My husband and I kept going back and forth between two cars, unable to decide. I never felt pressure from Denise at any time in the two days we went back to the dealership. We did visit another dealer in between to see what they could do for us. The salesman swore he could undercut Wickstrom by $500-$700. However, his approach in working with us was everything we hated about car shopping. He lacked detailed knowledge about the car, used the same old tag lines, and spoke mostly to my husband ignoring me. We didn't trust him or care for his approach. So, my husband and I decided that we would rather do business with Denise who clearly had more integrity. Several days later, we drove off the lot in our new car feeling well taken care of. Denise and the whole dealership was a pleasure to work with. I would go back to Wickstrom and more specifically Denise to do business in a heart beat.

ChrisL

28 de oct. de 2015

From a great facility to an incredible staff my recent purchase of a 2015 Cherokee was a pleasure. With many jeep stores in the area I knew I made the right decision the moment I was greeted by Renee and when Joe put the figures together. They were both great to work with, incredibly professional and very accommodating. This experience has made me a loyal Wickstrom customer for life!

NickL72

28 de oct. de 2015

We leased a 2015 Jeep Renegade from Wickstrom Auto Group in Barrington, IL this October. It was a low pressure, relaxed atmosphere. Our salesman, Toby Holtz, worked very hard along with the finance department to get us the vehicle we wanted at a price and payment that we could afford, when other dealers seemed to not even want to try. Toby was a pleasure to deal with and eager to help. We, like many others, had gone through some hard times and did not have a great credit score. Other dealers told us we did not qualify for a lease, however, the team Wickstrom was able to get us a lease with the same company that the other dealers had said we were denied. Over all it was a great experience and would recommend Wickstrom to anyone looking to buy a car.

MrEd

26 de oct. de 2015

Just purchased my second car in four months from Don DiPaulo. Don is great - he doesn't play games, he follows-up, and he is a genuinely nice person to deal with. The two vehicles I purchased were performance models for pleasure use, and Don made the purchases fun.I was also very impressed with the Wickstrom business approach, from the friendly manager who greeted me at the entrance, to the advisors in the service department. It's also a very contemporary dealership. One thing I found very interesting is that they highlight their service area with a glass wall between the showroom and the service area. Also a very comfortable customer waiting area.When I purchased my first vehicle in June, I went to two other Chrysler/Dodge dealers first, and I was blown away at the difference when I went to Wickstrom. I ended up purchasing on the spot, and Wickstrom is the only dealer I visited for the second purchase.I've recommended Wickstrom to several friends, and I continue to be a repeat customer myself.

mrmcfly0321

20 de oct. de 2015

Easiest car buying experience I have yet to receive and I have purchased a lot of vehicles in my lifetime. Jared was very accommodating and easy to relate to. He was never too pushy, treated me with respect and delivered everything I asked for. I would recommend Wickstrom Auto Group and especially Jared to anyone in the market for a new or used vehicle.

Ebenson1026

20 de oct. de 2015

Jared Nelson did such a wonderful job yesterday helping me find the right vehicle. I was looking for a nice affordable used vehicle and that is what I left with. There was no haggling, no hidden surprises, they even do the financing portion out in the open. Everyone that worked there smiled and seemed genuinely happy to be there. Hands down I recommend Jared Nelson and Wickstrom Auto Group to anyone looking for new or used vehicle.

Linda B

20 de oct. de 2015

We knew we were at the right dealership when we saw all the Cub flags on the showroom cars! Jared Nelson (whom we had communicated with on the internet) greeted us and had the car that we were looking for waiting in the the brightly lit service area so we could check it out. We talked brand, features, price.all very informative and no pressure. Jared is a true sales professional, always concerned for the customer and providing excellent customer service from beginning to end of sale. His patience explaining all the perks & features on our new Jeep Cherokee (after the sale) exceeded our expectations. Wickstroms dealership rates the highest of all the others we visited ...clean, modern, spacious showroom and very knowledgeable sales professionals.

ajmo81

15 de oct. de 2015

My family has purchased a handful of cars from Wickstrom. We've worked with Jared in sales, Andy and Chris in management and even met Colin & Richard Wickstrom a few times. Top to bottom, we've always been shown the highest level of respect for our time, our money and our needs. Please check Wickstrom out for your next Jeep!

Mulligan1

13 de oct. de 2015

I had purchased my Jeep from Wickstrom, and have been very happy with it. I usually never go back to the dealer for any maintenance, but it was convenient so decided to give them a try. I was very surprised, the waiting area was not only super clean, but was extremely kid friendly! I usually dread bringing my child with me to run such errands, but Wickstrom made it is! They have an individual area for the kids, a tv, a nice table, and plenty of games for them to play with! Service was super speedy, and was not over priced at all! I will definitely be going back from now on for all my service needs! Bravo Wickstrom!

InspectorDetector

5 de oct. de 2015

Don DiPaulo (sales) was very professional and extremely "brand aware" in guiding me through my CPO Lincoln purchase. No double talk and no running back and forth to talk to the manager. Everything was up front and there were no surprises. The vehicle has been in for service a few times and a loaner was always provided. Not just any loaner but a 2015 or 2016. Great customer service. Keep up the great work and I will be back for my next purchase.

loucardsdave

16 de sep. de 2015

This is my 2nd car that I got from Wickstrom. First was a leased Jeep Grand Cherokee. The service and process was so easy, I came back to buy the same vehicle. I trust what they do and it's just a nice enjoyable experience.

danijaramillo

12 de sep. de 2015

I was intending on buying a Jeep at a place close to my work; the sales person was nice in the beginning, but did not follow up or return phone calls. I felt like I was just a number to them. I decided to go to Wickstrom's Jeep, which is closer to my house. It was refreshing. I met with Michele Cirmino, she was knowledgeable and helpful. Her follow up was amazing and not pushy. I liked how she took the time to explain the knobology of my new Jeep and kept in contact with me. I appreciate being able to contact her at anytime and she is quick to respond to my emails, calls, or text. I will definitely purchase another vehicle from her. I love my Jeep Cherokee Limited. I would recommend Michele for fast and reliable service.Remember: how they treat you in the beginning is how they will treat you at the end!! I'm glad I went to Wickstrom.Danielle J

kvoneschen

29 de ago. de 2015

Yesterday we purchased a car from Wickstrom Jeep and we love it. Our salesman Eric Jensen was incredibly helpful, and helped get our family set up for what we needed. We have four kids and so we needed the process to move quickly, we were in and out in under 2 hours with our new car. Thank you Wickstrom and Eric Jensen for a quality experience!

cliffhr

26 de ago. de 2015

As a first time car buyer, Eric Jensen and the Wickstrom team were extremely helpful! I was unsure as to what car I wanted at first and it took me a while choose, however Eric was patient and worked with me through the process. He allowed me continuously re-visit my options and let me take my time to think and decide on my car. He understood it was a big decision and wanted to make sure I drove away with a car I loved! The entire process was made easy and pressure free and I couldnt be more appreciative of all of their help!

goodluckguy

21 de ago. de 2015

I have been taking my 2008 jeep liberty limited to Wickstrom's jeep dealership in Barrington IL, since 2010. This vehicle, purchased new came with a life time power train warranty. I also purchase Chrysler added care lifetime bumper to bumper extended warranty. This dealership has done all the scheduled maintenance and repairs on a regular basis since I started bringing it to them. They have never had a problem letting me know what maintenance was due, especially when I had to pay for it. I have never refused to have service or suggested repairs done by them. Recently my vehicle was brought in for some minor repairs that I thought should have been covered by my extended warranty. They told me nothing was covered. I called Chrysler's warranty division to question why. They informed me that my warranty was voided do to a 5 year power train inspection that was never done. When I question how I was suppose to know about this inspection, they informed me that they should have sent me a notice 2 months prior. I never received a notice. They also told me the dealer should have informed me also. They did not. Why is it that all other services that would be paid out of my pocket were brought to my attention? After confronting the service rep on my problem all they had to say was they had heard of this happening before and apologized. If they had knowledge of this, you would think they would let people know. I have been loyal to this dealership from day one, but I guess loyalty is a one way street. In the end I was told by Chrysler that I signed the contract so its my fault. Seems to me if every car purchased required reading every word printed on all the papers they provide at the time of sales, people would spend a week reviewing them all with their lawyer present and cars would not be sold. We all buy in good faith when making these types of purchase. I guess thats where mistakes get made. Enjoy your experience with them while it lasts.

Maria I.

13 de ago. de 2015

I recently leased a 2015 Chrysler 200 and I couldn't be happier with the overall experience. My salesman, Don, was professional, knowledgeable and respectful of my time. In the end I drove out with the vehicle I wanted at a great deal. Everything about the dealership from the facility to the management staff to Steve, who did all my paper work, made me feel welcome and confidant about my purchase. I will definitely be sending them referrals!

MR21

13 de ago. de 2015

I just bought my second Jeep Wrangler from Eric Jensen at Wickstrom. Between Eric's personality, attention to detail and professionalism and the overall quality of the dealership, I intend to be a lifelong customer. Eric was very accommodating to my specific requests and found a Jeep that met my desires perfectly. You really couldn't ask for a better facility from a buying perspective or for service.

craiga847

10 de ago. de 2015

Wickstrom is a wonderful atmosphere of very knowledgable sales people. Renee sold is our 2015 Durango and the process was easy and fast. We are very pleased with the vehicle that we spent a lot of time picking out.

MS

8 de ago. de 2015

Jared is focused on detail and ease for the client. I am a single woman middle age plus and he made this painless for me. His questions to me were centered on my use of my car and he customized my choices. Way to go Jared!! I highly recommend this professional!

ScottD

28 de jul. de 2015

Picked up new Wrangler Sahara today and could not be happier. 2nd purchase in 3 years at Wickstrom and both experiences were great. Salesman, Jared Nelson is absolute pleasure to deal with (worked with him on both purchases) and will continue to work with him on any future needs. He is very attentive and works diligently to find exactly what you are looking for. Entire staff at Wickstrom is friendly and easy to deal with.

ddchris123

17 de jul. de 2015

Toby did a fantastic job in helping my dad buy his Durango. Toby was very honest, professional and didn't waste any time to get us the best deal. I will definitely be coming back for my next car purchase. Thanks Toby

alyssa

14 de jul. de 2015

I had such a pleasant first experience at Wickstrom Auto Group! Beautiful, new facilities and everyone I was in contact with during my visit was helpful, knowledgable, and friendly. Jared Nelson was very accommodating and made the entire process stress-free. I am extremely happy with my Jeep and the no pressure experience I had at Wickstrom!

Amyadorno

3 de jul. de 2015

You must see Michelle Cimino at Wickstrom Chrysler Jeep Dodge! She did a great job from start to finish in selling me my jeep. She is hardworking accommodating and so friendly to work with. She was able to get me into my dream vehicle with a comfortable payment!

EricaW

29 de jun. de 2015

By far the best car buying experience I have had to date. The staff were incredible and the facility is beautiful and well-maintained. I would recommend this dealer to anyone.

MattB75

27 de jun. de 2015

After dealing with the wrong people and having to walk out, it was a breath of fresh air dealing with this dealership. The interior layout is very different from what I'm used to. The finance area is completely exposed rather than ensconced in another office. The pricing of most if not all services is displayed prominently, etc.Prior to my arrival, Denise took additional time to test out features herself that I had specific questions about during our phone conversation to better ensure that she wouldn't have to waste my time in the showroom with non answers or mistakes. That kind of thoughtfulness and consideration is rare in the car buying industry.Where most salespeople might leave you alone for what can seem like an hour, completely disappear or scurry off to some distant corner to talk to their manager, Denise remained in view / present during my entire visit. In fact, Denise and the Finance guys all met with me in the open at the her desk. I had several great purchase options before me in about a half an hour following my test drive instead of being brought just ONE deal that changes during a long, potentially painful negotiation. Few if any important exchanges happened outside my purview. Denise was very likeable and genuinely interested is ensuring I was a satisfied customer.

mjarzo

25 de jun. de 2015

Denise was very helpful while looking at the different vehicles and even dropped off a kit at my house for my jeep that came in after the purchase

Roland W.

22 de may. de 2015

I had been considering purchasing a new car for a while and was directed to Wickstrom through my auto program. That was in November 2014 and the continued experience throughout the process has been nothing short of AMAZING. Working with Denise Ryman from the moment I stepped in the door has been everything you'd want in shopping for a car. Professional, courteous, patient and accommodating; treated with a sense that it wasn't about her numbers but about me getting what I want and at the price we both would be happy with. Can't say enough good things, so I'll leave it for you to decide. I'm confident you won't be disappointed! :)

Kevin Foster

19 de may. de 2015

I have truly enjoyed buying a car from Wickstrom. I was looking for a used except hybrid and Eric helped me so much. After calling around and talking to other dealers who could not give me any thing but basic information. Eric answered and was able to tell me a lot about the car. He was very polite and worked with me in answering all my questions! I am extremely happy with the service and vehicle i walked away with that day.

Daler

9 de may. de 2015

This month we arranged for our third vehicle from Wickstrom. Our first was a Focus wagon that we purchased and operated for 12 years. The second is a Ford Escape that we have leased, and the third is a 2014 Chrysler Town and County. Both experiences were absolutely fantastic.My wife and I find buying a car one of the least favorite things we do. We are not negotiators and dont look forward to haggling over prices.Eric Jenson of Wickstrom Chrysler was a perfect fit for us. He is very approachable and a good listener. He has a polite and respectful attitude and demonstrated a willingness to spend as much time as needed to answer our questions. That great patience in turn developed trust in his explanations and attempts to keep our cost down. He certainly succeeded. We have leased the vehicle and are quite happy with the arrangement.Eric has helped to continue our positive experience with Wickstrom. Eric and the staff that supports him are the reasons well keep returning to Wickstrom and specifically Eric Jenson.Sincerely.Dale Roeing

Christine R

30 de abr. de 2015

Sales Professional- Michele Cimino Finance Professional - Joe Burley It would be my pleasure to share my thoughts on my first experience at Wickstrom Auto Group. My first experience was a great one and quite refreshing. Normally, you go into a dealership and the sales professional wants to sell you any car on the lot that day that hour. The first chain of events for me was on the phone with Michelle Cimino to set up an initial visit to the dealership to see the vehicles I was interested in and to get more information on the 2015 Jeep Grand Cherokee Summit. Michelle was not only professional but polite at the initial visit and the Jeep as promised was gassed and out front ready for me to look at and test drive when I arrived on Friday of that week. After my test drive, Michele escorted me back into the dealership to offer me a beverage and to ask me what my needs/wants were as I was shopping for a new vehicle. She said she would do her best to meet those needs/wants based on what I told her. This is really what sold me on the dealership. Michele did not ask right away do you want to buy the Jeep? she said is the right vehicle for you and what were you hoping to get for your trade so we can work from that starting point? I was also introduced to Joe Burley in finance and what a great! guy he was. Joe took the time to come over at my initial visit to say hello and ask me if there were any special features about my Lexus that he should know about so I get a good used car trade price from Wickstrom. He politely came back after a few minutes and gave me what I thought was a very good price. I walked out of the dealership that day and told Michele I would sleep on it and get back to her the next day as this was a big purchase for me. Michele agreed and said if you have any other questions please don't hesitate to call back and yes, think about it. Needless to say, I bought the vehicle from Michele the very next day. Michele and Joe were both there on Saturday to guide me through the process and to see me off in my new Jeep Grand Cherokee Summit. If I had to rate my experience on a scale of 1-10 I would give it a BIG (10). From start to finish a pleasant experience at Wickstrom Auto Group. I would highly recommend this dealership and those professionals at Wickstrom in particular. Michele already called me to see how the first 48 hours were going and if I had any questions. I felt my business was not only appreciated but she truly wants to make sure I'm extremely happy with the vehicle. Satisfied Customer, Christine RWest Chicago

Yasmin22j

30 de abr. de 2015

Very nice. I am very impressed with this place. Thank you Michele Cimino for helping me. I will definitely come back to this dealership and buy a new car .

debora

30 de abr. de 2015

Deborah P. and Leonard J.I went to Wickstrom Chrysler because of the Costco auto buyer program. The experience of buying the 2015 Jeep Grand Cherokee Limited was excellent. The sales professional Michele C the ultimate professional. We started working with her in February followed- up with phone calls wanting to close the deal. The distance was worth the experience. I will definitely recommend Wickstrom to my friends.

rsl50

21 de abr. de 2015

Great 5-star expereince. Bought a new Cherokee at a great price and everything was as smooth as could be. I found the dealership on line and worked everything out with Michele via email and the phone. Drove in 4 hours from Iowa and was in and out quickly with no suprises. A very efficient operation. Michele went through the car with me in great detail and the business manager wrapped up the paperwork to include a loan in about 15 minutes. Very pleased with the way everything went and the car.

challenger325fx

31 de mar. de 2015

Renee B. Was great to work with and made my deal easy. Everyone is very friendly and creates a hastle free environment. I am definitely coming back.

mfanning

25 de mar. de 2015

My wife and I have been in the process of looking for a new car for over 4 months now. We visited Wickstrom late December and where not quite ready. This past Saturday, it was time, and after a couple of bad experiences with other local dealers, we returned to Wickstrom.Renee helped us a few months ago and when we returned, she remembered us, and everything that we were looking for in a new car. The negotiations were professional and I felt as I got the best deal around. I can't thank her enough for putting my wife in the car of her dreams. The entire process was pressure free and easy. I didn't get that Jeep t-shirt in the end, most likely because we didn't finish until after 7PM and the dealership had been long closed. My wife and I left with a smile and the next morning we couldn't believe how awesome the experience was. Renee and and couple of her employees stayed late and surpassed what a normal dealership would have done, they did not rush us and I felt that they were actually happy to be there and help us get a car.Because of all this, I now plan to return to trade in my current vehicle and get into something newer. I feel like I can trust the team with Wickstrom and they will do what needs to be done to not only make me happy, but get me in a car that is a right fit.Kudos Renee, thank you again!

magerac

18 de mar. de 2015

Leased a 2015 Dodge Charger recently from here. I felt I got great advice and attention from my salesperson, Jared Nelson. He knew his stuff in and out and made the process as painless as possible for me. This is my second car purchase from Wickstrom and I think you'd be hard pressed to find a better dealer in the area. Wickstom has it down to a science.

Uncle Pete

17 de mar. de 2015

After bugging poor Jamie for over a year, I finally was able to pull the trigger and am I glad I came here. These folks have given me the best car buying experience I've ever had, and being in my 60's that's saying a lot since I'm such a car nut. Not only were they very friendly and knowledgable, I never felt like I was bugging them when I asked all my rather obsessive questions. Finally settled on a new Jeep Overland and what a gorgeous vehicle, not only that, but I got a it for a wonderful price and they gave me exactly what my research said I should for my trade in. I can't say enough about these guys, they really do earn thier high ratings.

Jsalazar

12 de mar. de 2015

It was a great experience Eric J. helped me out a lot with what I was looking to get. Really great attitude & kept me informed of everything I needed via email, calls, & text he really is big help. He will be my to go to guy for next future purchases. Once again, thanks Eric J.

jeep owner

11 de mar. de 2015

It was an all around pleasant experience! When i entered the showroom my plan was to purchase a certified used car, later ended up buying a brand new jeep. Renee is very friendly and the buying process was very seamless and I appreciated the follow-up.

ChadH

5 de mar. de 2015

I visited 3 dealerships and when I walked into Wickstrom, it was different right away! The facility was clean, bright and up to date (and so were the people)! I dealt with Renee and she was great! Very professional, friendly and down to earth! She made sure all of my needs were met and went above and beyond for me! The vehicle I purchased was a dealer locate so Renee offered to have it delivered to my house and I could sign the final paperwork there! WOW! That was huge as we live about 45 minutes from the dealer! Wickstrom is a family run dealership and they seem to treat their employees right which then passes on to how the employees treat the customers! Keep up the great work!

JeepOwner

3 de mar. de 2015

I brought my Wrangler into the Wickstrom Jeep dealership after a bad experience at another dealearship that had me ready to sell my car and never by another Jeep. After working with Wickstrom they restored my faith in the brand and I will never go anywhere else for purchasing or repairs on my vehicles.Thanks Wickstrom team!!

kim c

27 de feb. de 2015

I purchased a used vehicle from Michele Cimino at Wickstrom Auto Group and would highly recommend both the dealership and Michele Cimino! Great place to do business!

sirdiesel32

24 de feb. de 2015

My wife and I just purchased our first vehicle from Wickstrom and could not have been happier with the service. We felt welcome and treated with respect from the moment we walked in the door. We worked with Chris De Figueiredo and he was the perfect combination of knowledgeable and professional. He was honest and up front with us and worked hard to get us what we were looking for without pressuring us or trying to persuade us to get anything we didnt want. He even spent several days working with me on his day off to make sure we got what we were looking for!I will be recommending to anyone asking that they go to Wickstrom Auto Group for their next purchase, and to ask for Chris!

DrSteve51

17 de feb. de 2015

I purchased my Jeep Wrangler at Wickstrom Chrysler Jeep and had an excellent experience. In a time when I've found buying a new car can get very adversarial, the people at Wickstrom found a way to make the process easy and friendly. I will only take my Jeep to Wickstrom for service because Brian and staff in the service department are trustworthy professionals with unparalleled knowledge and expertise in their field. I would never go to another dealer and would highly recommend going to them for your next purchase or service.

dnflynn16

9 de feb. de 2015

We just bought a Jeep from Chris at Wickstrom in Barrington! Could not be happier with our car buying experience. Everyone was more then helpful, quick, and efficient. More importantly very straight forward with no run around! We were in and out within an hour and a half! I would highly recommend to anyone interested in getting a new car to let Chris at Wickstrom help you find the perfect fit for you.

Sydney R R

31 de ene. de 2015

Jared Nelson was extremely helpful and professional in assisting my husband and me with the vehicle that we were searching for. He responded promptly and honestly to all of our questions. He even took the time to show us all of the features of the vehicle and was very knowledgable with all of the details/functions of the vehicle. Based upon his friendly, honest and helpful handling of this purchase, we will definitely be back when it's time for us to purchase a vehicle for our son. High recommendations overall with the entire experience at Wickstrom. Your finance manager was also very good and made the process simple and easy to understand and there was no push for additional expenses, which was appreciated. We couldn't be happier with our new Wrangler.

pox76

31 de ene. de 2015

I wanna thank Denise Ryman for going out of her way and the rest of the crew for an amazing at your dealarship i thought id dread looking for a new car but I was very muched pleased and I would definitely recommend them to everyone i know whose looking to buy a car

Melly

31 de ene. de 2015

Buying a new car always makes me nervous, but HANDS DOWN Wickstrom made me feel at ease right away. The building and lobby are very nicely put together and clean. I was greeted right away, and all my questions were answered quickly. My sales person Michelle was incredible. She was knowledgeable, friendly, and fabulous. She made me feel like part of the family. I feel I got a great deal and I'm so happy with the service. I can't say THANK YOU enough Michelle for making this a pleasant and wonderful experience. I will definitely recommend Wickstrom to all my friends.

PrincessJessica

30 de ene. de 2015

Denise Ryman was the perfect sales person to work with. She knows her stuff and if there is anything she doesn't know, she will find the answer for you. She aims to make sure you walk away happy. Thanks for making it a pleasant car buying experience!

Lulu

30 de ene. de 2015

Nick Wilfinger is hands down the best salesman in the country. He helped me pick out and purchase my car. This was the easiest car experience I've had and I recommend this place to all my friends. Don't buy a car until you come here first

Segercasey

28 de ene. de 2015

My purchase last August went very well. My salesperson, Denise Ryman, was very knowledgeable and attentive, with the just the right amount communication. Denise gave me plenty of time and space to make my decision, and answered my many questions. After the sale Denise took all the time I needed to show me the many features of my new Jeep, and followed up afterwards to ensure I was completely satisfied with my purchase. I highly recommend Denise Ryman and Wickstrom Jeep.

larbear2

28 de ene. de 2015

Everything was easy from the start to finish. Renee, our salesperson was great, no pressure, no up selling, everything I was looking for. Process was so good ending up buying a second vehicle for my son a few months later.

Randy60061

26 de ene. de 2015

We've purchased three cars through Wickstrom dealerships and had great experiences each time. Sales people were helpful without being overly aggressive. Semed like they were most concerned that I be happy with my purchase.

Trashman86

26 de ene. de 2015

The entire Wickstrom team and Nick Wilfinger in particular were wonderful to work with. The car buying process can be stressful but Nick made sure to listen to our requirements and worked hard to get us in the perfect car.We can't say enough good things about our experience at Wickstrom!

Big Jake

23 de ene. de 2015

Currently 1/2 of my personal vehicles were purchased at wickstrom. I went in to see Chris D at wickstrom on the advice of a co worker ( who thought there was no way he could get a new car). Chris was able to find some extra rebates that my co worker qualified for and was able to get the new car. You'll be able to spot Chris as soon as he talks, he has a British accent, definitely not the typical fake gold watch wearing, greased hair, pushy salesman.Anyway, I needed a new work vehicle and had a very underwater Nissan lease to trade... Chris was able to give me more than the Nissan dealer would. He showed me a few vehicles that would suit my needs, We test drove a couple vehicles, I chose one. We met with the finance guy....his name escapes me (and no, I didn't buy an escape). We moved right along, had the deal done quickly. An hour later, we had literally turned a useless Nissan into a transit connect, which makes me money, Chris was literally making me money. Thanks again Chris, I'll be back when I need to replace more vehicles in my fleet.

maynardguy13

20 de ene. de 2015

We went to quite a few dealerships looking at used vehicles (never easy) and finally settled on Wickstrom Dodge. We had so many terrible experiences with the other dealers we were looking at we almost gave up. From salesmen not acting like they needed/wanted our business, to vehicles that didn't start for a test drive, no heat, coolant leaking etc. On many of them that went through "inspections" we found many problems the dealers missed. Finally we found Jared and Wickstrom Dodge. I had not been to Wickstrom in over 20 years since I bought a used car back then. I was very pleased that I had returned.We felt welcomed by Jared and the dealership. Jared was very helpful in answering emails quickly, and also understanding how long it took us to reach a decision. We took the vehicle to our own mechanic to be safe, and he passed the car with flying colors. He couldn't find anything wrong!They took the time, and a few extra dollars to put their used car in great shape to be sold. My wife is really enjoying showing off her new car.! Hope to come to you guys for some service as well! L Ps thanks for the full tank of gas...nice extra touch.

Tif

20 de ene. de 2015

I bought my jeep in August 2014, and Denise was the one who helped me. She was great. And the overall process was painless, easy and the best experience I ever had buying a car. Will buy all future Jeeps from Wickstrom.

Cheryl T

20 de ene. de 2015

I bought my 200 hardtop convertible thru Nick Wilfinger at Wickstrom Chrysler. BEST experience ever! He is very patient and never hassled me or pressured me into buying a car. Even went out of his way to find the exact color I wanted and bring it in from a dealer in southern IL. I have gone out of my way to bring the car back to Wickstrom for my oil changes too. Other dealerships are not as friendly. Keep up the great work Nick...and Wickstrom!

dduke0830

19 de ene. de 2015

I have worked with Jamie Weinberg on two deals now - both for Jeep Wranglers and have, in both instances, have had nothing but a pleasurable experience. I have owned 25+ cars in the last 18 years so I've been through the car buying experience enough in my time to know the good, bad, and ugly. Without a doubt, if I were to purchase a Chrysler, Dodge, Jeep, Ford, or Lincoln product new, there is nowhere else I would go. Jamie is not the typical 'car salesman'. He is not attempting to get one over on you. He is very straight forward, personable, and kind. I appreciate this a great deal. Typically, when buying a car, I know the market better than the salesman due to my past experiences . I can say, without a doubt in my mind, Wickstrom and Jamie in particular, understand the market, are market competitive, and are not there to get one over on you at all. Unfortunately for me and my wallet, I know the deal with most car dealerships and have nothing but positive experiences with Jamie. I cannot recommend Jamie enough.

ljk

12 de ene. de 2015

Worst car buying experience I've ever had. Initially I got a good feeling from the sales person. In the end he was not as knowledgeable about the products as he should have been. Started looking at the Grand Cherokee Limited. The next day came back and looked at the Overland. When we asked about the demo summit, sales person ignored us and told us it wasn't for sale. When we started negotiating price they also ignored us. The offer to our counter offer was a worse deal than the inital offer. They treated us like we were stupid and had no idea how to buy a car. Told me it was because of my bad credit that they couldn't offer a better deal, my score is better than average. They lost a deal because they wouldn't discount by $1500 dollars. They could have moved a $47k car and had customers for life, if they would have worked with us. It was their mistake, because we went down the road to a different dealership and got a summit V8 for the same price as they were offering me the overland v8. You can sell me on how you don't close hard on people or you are a great dealership and have starbucks, but in the end they tried to screw me and I will not stand for that. On top of it all the finance person putting the deal together was a complete jerk when speaking to me. NEVER EVER GO HERE!

rgg851

18 de dic. de 2014

Just leased a 2014 Chrysler 300 and had a very pleasant and stress-free experience. It was great working with Jamie Weinberg on getting the best price and terms. He made the day go by quickly and I left with a smile on my face having gotten exactly the car I wanted and in the price range I was hoping for. And another shoutout to Eugene Hernandez who did all the necessary paperwork in record time! Anyone looking for a Chrysler product should put Wickstrom in Barrington at the top of their list!

rstanelle

9 de dic. de 2014

I bought my first Jeep Grand Cherokee in Aug. 2013 and was very pleased with the sales/service support I received. Just recently we purchased a Dodge Dart for my daughter. She just started her professional career and had no credit history. Again the sales/service and support we received was very professional and satisfying. We also did like the fact of not being approached by 10 sales reps. right after getting into the show room. Perfect customer care.

Phillip Moy

28 de ago. de 2014

We recently ordered a 2014 Jeep Cherokee Summit through the Costco Auto program, our sales lady is Denise & we have a wonderful experience with her. She made the whole process smooth and enjoyable. I would definitely recommend her to any one who is planning to buy Chrysler products. Denise is very polite and helpful and knows the product well. We took a long drive from Skokie to Barrington to purchase our car because of the high rating of the dealership, the friendly service of Denise and her manager Joe and the big saving.

lhuerta

22 de ago. de 2014

To whom it may concern,My wife and I purchased 2 vehicles from the Wickstrom Auto Group in the past and decided to include you as one of the dealerships we were going to work with in quest of a previously owned vehicle. We were fortunate to work with Dustin Rocha as our Sales consultant. He was very patient with us, due to the constraints that we had set, including purchasing the vehicle contingent upon our mechanics approval after inspection. We went through several vehicles that seemed as though they would work, but for different reasons, they did not make the final cut. Dustin never gave up, and for every one that did not work out, he got closer to what might work for us. Even though it didn't go as quickly as we had anticipated, we liked Dustins professionalism and demeanor, and wanted to continue working with him and give him our business.Finally after a little over a month of shopping, Dustin called me to come in and take a look at a Dodge Grand Caravan that had recently come in. It went well with the test drive, and our mechanic gave it a thumbs up. We are now proud owners and excited to be driving our new van that has everything (and more) that we were looking for.Needless to say, we are very happy and hope to work with Dustin again when we need our next vehicle. I will be referring Dustin and Wickstrom to my family and friends when they decide to look for a vehicle. Thank you Mr. Wickstrom for having Dustin in your team of great sales people.

LipoSr

17 de ago. de 2014

My wife and I have been using their service dept for at least 3 -4 years for our 2007 Jeep Liberty that we had purchased from another dealer that had closed it's doors. This was the MAIN reason we decided to go there first to look at purchasing a new Jeep, as the whole service group, experience and waiting area is OUTSTANDING!!!We didn't make an appointment and showed up on Saturday morning. Denise Ryman met us as we opened the door with a real smile, professionalism and inquiry as to how she could help. (Without wringing her hands as to imply ...here's another sucker, lol)We pretty much knew what we were looking for (sort of),..at any rate without going on too much more, between Denise, Joe the on floor manager and Steve in finance...we could not have asked for a better experience unless they had given us the the Grand Jeep Cherokee we purchased for no charge.Wickstrom should be proud of their decisions to hire these people.

ldebbie

13 de ago. de 2014

We bought a Jeep Grand Cherokee from Sam Kay. We were undecided as to exactly what we wanted and Sam stuck with us until we made up our mind. He was very patient. In the end we got a very nice car and the whole staff did a great job. Thanks again to the whole staff for their patience

kksmith4

15 de may. de 2014

We've been Wickstrom customers for 11 years and have bought 3 cars from them. We recently ordered a 2014 Jeep Cherokee, and it was a great overall experience. Denise is amazing. She made the whole process smooth and enjoyable. I would definitely recommend her to any women in the car buying market. I've found that male salesmen tend to discount women car shoppers as ignorant. On two earlier occasions when I was shopping around for cars, I was made to feel as though I was wasting the salesman's time. I've had men talk to me like I didn't know anything about cars other than what color I wanted. I once asked a male salesman how to engage 4WD Low, and he refused to explain it saying, "Oh, you'll never use that." I didn't ask IF I would use it, I asked HOW. Denise is the exact opposite - she was so kind, polite, and helpful. She NEVER made us feel like we were wasting her time. She was never pushy. She reached out to us throughout the process and kept us informed on our order. She seemed genuinely excited about our purchase, and that made the experience that much more enjoyable. I could not recommend Denise highly enough - please go see her if you're in the market for a Chrysler product!!

johnhenry002

6 de may. de 2014

Me and my wife were in the market for a new Jeep and we were assisted by Denise Ryman. She made a point of having a couple of vehicles ready for us to look at. This was prompted after first discussing with her what we were looking for over the phone. We decided to lease rather than purchase our vehicle, because it made better sense and we are very happy with our decision. No pressure sales at this dealer no haggling just a comfortable experience and I would recommend Wickstrom to my friends and family. Denise handled herself very professionally and new a lot about the vehicle. We leased a AWD Jeep Grand Cherokee Limited and it was one of the two Denise chose, that she had pulled out for us to look at. Needless to say we had a convenient and pleasurable experience and hope that you do to.

msine

1 de abr. de 2014

My husband and I were looking for a nice used car on the internet. We saw 2 nice looking vehicles and decided to drive to Barrington to look (about 50 miles). We were extremely happy when we arrived at the dealership and saw that the cars on the lot all looked very appealing. The door was opened for us and we were met by what turned out to be our salesman. We told him which vehicle we wanted to look at, and were told that they would bring the vehicle indoors for us to look over before we took a test drive. It was a very windy day, and this was a very nice surprise. We were shown the waiting area with a coffee and soda bar and comfortable sitting area provided for the customers and asked if we cared for anything while they brought the vehicle into the review area. This took only a few minutes. The review area is extremely clean and well lit, and kept at a very comfortable temperature. We were able to look over both the interior and exterior of the vehicle, never feeling the least bit pressured or hurried. Dustin answered all of our questions very quickly and very pleasantly. We were provided with the dealers inspection report on the vehicle and an explanation of what was done on the vehicle. When we took the vehicle for a test drive and not being familiar with the area, we were taken on a route that let us experience all speeds and road conditions - rough, smooth, city and highway speeds. Discussing the price of the vehicle and doing the paperwork when we decided we wanted the vehicle was also a very smooth process. Everything was explained well by the several peopled involved. To our surprise, we ended up driving our newly purchased vehicle home the same day, with plates, registration and title information completed in our envelope. The dealership and our salesman were all very friendly, courteous, accurate and efficient in their jobs. Coming from Rockford, we had never experienced such wonderful treatment by any dealership. We will refer as many people as we can to Wickstrom after our very pleasant experience. All businesses should treat their customers as well as we were treated by Dustin and others at the dealership. The friendly, clean, and spacious viewing areas should be an example for all, as should the great attitude and team work exhibited by all of the employees we came in contact with. I would recommend this dealership to anyone!

Aejl

19 de mar. de 2014

Wickstrom made my purchase simple and straight to the point. Although it was offered, I never felt pressured to buy extra or extended offers. This was the best car purchase I ever had and look forward to seeing them for my routine maintenance. Thanks Nick!!!

jageorgi

28 de ene. de 2014

My wife Julia and I recently purchased our 4th vehicle from the Wickstrom Auto Group, a 2014 Jeep Grand Cherokee. Each purchase has been a pleasure, which is a ridiculous statement for car buying, but it's true. Salesman Jared Nelson and manager Adam Grubbs have gone above and beyond each purchase and exceeded our expectations. See these guys...they won't let you down.

1narciso

14 de dic. de 2013

I had one of the better car buying experience dealing with Jared. I call and made the appointment to see a 2004 Nissan Titan and when I arrived, Jared had the truck cleaned, ready and parked inside for me to look at. The dealer paid my asking price on my 2012 Genesis and we closed the deal within an hour. The best thing about the whole experience was that I did not have to haggle with the Sales Manager or the Finance Manager.

Agamez1981

6 de dic. de 2013

I want to first thank you for setting up a facility filled with fantastic people! This has been the most painless, seamless, amazing and EASY auto purchase my fiance and I have every had. You have a beautiful facility with everything a consumer could ask for. I love the attention to detail with the Saturday morning donuts, to the Starbucks coffee, to the Pepsi machine. One of my favorite things was the lack of a finance office. I think it is great that the finance people come right to the sales desk, in the open, and finish the deal where it started. I might also add that Steve and Moose are great finance guys! As I mentioned, your team of employees are fantastic. They are all very kind, helpful, and sincere. I was helped and asked by several other sales professionals if I needed anything even though I was already being helped. The anything I am referring to was personal things such as a drink.As for Eric Jensen our sales professional, all I can say is WOW!!!! He was absolutely unbelievable. Never an ounce of pressure, guilt, or pushiness. He had an answer to every question asked, very knowledgeable. He listened to everything we had to say and everything we wanted. He didn't try to sell us a vehicle, he helped us figure out and find the 2 vehicles we wanted. Not the vehicles he wanted to sell. That was by far the most perfect, textbook job of giving the customer what they want. He followed up at an appropriate time, never pressured, and helped us through this entire process without being overbearing in any way.Thanks to this AMAZING experience, I am a WICKSTROM customer for life!!

GlenCesol

3 de nov. de 2013

My wife and I just purchased a 2014 Jeep Sahara Unlimited from Jamie at Wickstrom Jeep. This had to be the most easy going purchase we have ever had, Jamie was a great salesman and the rest of the staff was just as great. When it is time for our next new car I will go back and see Jamie and the rest of the staff!!! Thanks Guys, Glen & Lisa

djdjewell07

1 de nov. de 2013

My recent purchase at Wickstrom Auto Group was by far the best car buying experience I've had. I would personally like to thank Jared Nelson for all the time he invested in accommodating all my requests. His no pressure approach and vast knowledge of the vehicles was a huge plus in helping me make my decision. Everyone involved in the process was very helpful in doing what was right for me. Jared in my opinion added to the Jeep experience. His knowledge about the product made his conversation with me comfortable and reassuring. Loving our new vehicle!!!

JeffHenderson

26 de oct. de 2013

Great experience at Wickstrom. My salesman, Jared, whom I spoke with on the phone prior to visiting the dealership, had the used Grand Cherokee I called about prepped and ready when I arrived. I had been searching for weeks for the right used Grand Cherokee and this one looked to be in great condition; confirmed by test drive, and their detailing team had done a tremendous job as well. The process couldn't have been easier. They had a written purchase offer for me based on the price discussed over the phone, and appraised my old truck for trade-in in short order. I got a great price for the Jeep, a reasonable trade-in offer, and the entire experience was as good as I have ever had at a dealership. 5 star ratings for Jared my salesman, the purchasing/trade-in process, the extremely nice/clean/plush customer waiting area, and Richard Wickstrom who greeted me when I initially showed up at Wickstrom Ford instead of next door at Wickstrom Jeep and called Jared to tell him I was there. This was my first Jeep purchase and without doubt I will head back to Wickstrom in Barrington as a part of my next vehicle search.

summit2014

23 de oct. de 2013

Here is the email that I sent to the Wickstrom's General Sales Manager Andy McCormick, I wanted to take this opportunity to bring to your attention the exceptional treatment we received on our recent car purchase. On Saturday we stopped in with no intention of buying a car, just wanted to see the new Jeep Grand Cherokee. We were warmly greeted by Woody Woodworth who educated us on the new line up, had us test drive the Overland and then look at a Summit that he had pulled around. In addition, I had my car appraised for potential trade-in. Overall great first impression of Wickstrom Jeep despite organized chaos in prep for the evening's event. On Monday Woody and I game to agreement after a few exchanges on a deal. On Tuesday I picked up my 2014 Jeep Grand Cherokee Summit. Woody came in on his scheduled day off for the delivery! I met Steve Garrison and greatly appreciated the no pressure paperwork execution on the show room floor as opposed to the finance manager's office. Having not planned on buying a car this year, I cannot express how pleased my wife and me are with our purchase. I absolutely love the car as well the entire 'Wickstrom Experience'. There is no doubt in my mind that I will gladly promote Wickstrom to anyone interested in a Chrysler product. Sincerely, J.T. & Jennifer

paz2013

5 de jul. de 2013

Clean dealership with friendly sales staff. Eric was extremely helpful. We checked around on the internet before purchasing, and the price we paid for our vehicle was very reasonable. Employees of the dealership were all pleasant and polite. Car purchase was hassle free. They delivered on everything promised. No pressure.

kw772

30 de may. de 2013

I purchased a Grand Caravan from Wickstrom. Alan made it a quick and easy process. The entire staff was friendly and helpful. I got a great deal and didn't have to put up with what I did at other dealers.

Beata1

30 de may. de 2013

The new dealership was beautiful inside. My Salesman toured me around the entire dealership explaining all of the services they had available. It was raining when I came in to see the car I had viewed online. The car was brought into a covered garage to view and go over all of the features of the car. The transaction was all completed at my salesman's desk. There was no going from office to office like the old days. The financing rate they were able to offer was very competitive to the bank offer. I would definitely go back to see eric for my next vehicle.

eabimael15

28 de may. de 2013

Wickstrom Chrysler was by far the best car Dealership I have been to thanks to CJ Breitengross. I contacted Wickstrom Chrysler and was connected with salesman CJ. I explained to CJ that I had already visited several other dealerships and was disappointed with the service and cars that I saw. CJ assured me that I would be very satisfied shopping at Wickstrom and that the other car dealerships could not compete with them. I arrived at Wickstrom and was met by CJ who took me for a tour. He got to know me and which car I would be interested in. Since I had already had a Chrysler 2004 town & country I wanted to stay with this model. CJ was knowledgeable on the the 2013 T&C and I was given a test drive. Long story short I drove home in the new T&C 2013. If not for the way CJ sold me this fine vehicle I would have still been shopping around. I'm a very hard customer to please, and CJ made it easy with no pressure to buy. I look forward to a future with Wickstrom car dealership.Edgar Rodriguez

johnnielimited

24 de may. de 2013

I have bought several vehicles throughout the years from Wickstrom Chrysler Jeep Dodge Ram dealership. The first time I went there, i was very pleased by the way they treated me They didn't pressure me into buying any specific vehicle or come runing up to me once I entered the show room (which most dearlships do from my experiance). I did alot of research on the type of vehicle I wanted before I went there. I decided to go there because it's near my house. i picked the first salesman I saw who was Joe Burley. I told him what I was looking for. So he took me outside and showed me several models and let me choose which one I wanted. He then sat down with me to work out a deal that I could afford. I feel so comfortable doing business there that keep going back there and everytime I do the deals get better and better. Keep up the great work!

lacurran

22 de may. de 2013

I had a long time to shop for my car and went to nearly every dealership in about a 20 mile radius. I looked at every brand and when I found a model I liked, I shopped multiple dealerships. Wickstrom was the gold standard and nobody else came close. Great inventory, beautiful dealership, small perks like complimentary beverages, and very relaxed and real service. They have zero "smarm factor" and are sensitive to customer time. Clearly the tone comes from the top - these people are well trained, across the board, to provide great service. Our salesman, Jared Nelson, was fantastic. Though 7 months had passed since we had last looked at the car, when I returned prepared to buy, Jared greeted both my son and I at the door, by name. He remembered why we were looking for a car, what we wanted, all that we had previously discussed - without looking it up on his computer. That was pretty darned impressive.It just got better. Though I still didn't know if I could afford the car, I asked for a bottom line and got one - within MINUTES! I couldn't believe it. Normally, in my past experience, getting the actual price required that I make myself comfortable, bring a book - get settled for hours of irritation, alternated with mysterious periods of lengthy waiting. That in my memory, I couldn't believe that Jared came back within moments and presented a professional written quote, showing all of the available terms in one simple document. It very clearly spelled out the bottom line price, tax, title, license, interest and options for monthly payments - no room for misunderstanding or manipulation. Jared laughed when I pulled out the dog-eared hand-scratched "estimate" given to me by a competitor up the road in response to my same request for a "bottom line".We agreed on the price, and like clockwork we closed on the sale. While I completed the few very streamlined purchase documents, Jared had the car detailed and filled with gas. By the time I left, in well under an hour from the time I asked for the pricing, the electronics were programmed - phone in sync with the hands free, clock set, garage door opener button programmed, and so on. All of my questions were fully and competently answered. I'm really enjoying my new car and telling everyone about this great experience.Even more telling of their service is that I changed my mind and wished to cancel an add-on service I had purchased a couple days after the sale. It was handled graciously, with two acceptable options offered to me to remove the unwanted service from my purchase contract. I think it is very telling how customers are treated when a sale is done and the car delivered, and they got another A from me for managing this with consideration, even though the error had been mine.

lisi1516

20 de may. de 2013

This dealership came highly recommended to me, they are family owned and really care about their customers. Our salesperson, Jamie Weinberg was extremely patient and helpful with my husband and I. He really listened to what we needed and answered every question honestly and sincerely. We are very pleased with our Jeep Overland and went in for our first oil change. The service staff was so nice and welcoming and finished our service in a timely manner. I highly recommend this dealership to anyone looking for a car. I would definitely go back in the future. Elyse LaBunski

oreoralph

7 de may. de 2013

I Purchased my Jeep Compass in February 2013 and have had no issues with it at all. It handles great in the snow and rain. C J and Chris were very nice and encouraging and did not rush me with my experience or purchase whatsoever. I was deciding between the Compass and Patriot and was able to test drive both to help in my decision. This is the second purchase we have made with your company, my husband bought a Lincoln MKZ back in 2009. However, as much as I love the car, the company does need to offer a bigger engine than the 2.4 /4 cylinder that it offers. I would have been willing to pay extra for at least a 2.8 /6 cylinder to give it a little more ooomph and better gas mileage.K Nitz/Island Lake, Il

jlmchow

5 de may. de 2013

very helpful, friendly and thorough. Eric was very attentive and did not give up but work to find the van that my wife truly wanted

krzyjj

2 de may. de 2013

I purchased a 2013 Dodge Dart from Tim Calleja at Wickstrom and i want to share my amazing customer service experience. I have had my Dart for a few months with no problems at all. A couple weeks ago, i was on a road trip up to Green Bay and was about 200 miles from home. While i was driving on the highway, my check engine light came on along with a message to get my transmission serviced. I took my vehicle to a local dealership in Green Bay to get serviced since i was in the area. The dealership there said that they would have to keep the vehicle for a while in order to figure out what was wrong and replace what was necessary - granted everything was covered under warranty so i was not too concerned. I was able to get a rental car to get back home while the dealership there worked on my car. The major problem that i experienced was a little while after i got home, the Green Bay dealership called me to let me know my vehicle was ready for pick up. I explained to them that i was 200 miles away and did not have any way of picking up the vehicle. They refused to work with me regarding this and the only solution they offered was for me to have it towed back at my expense of $650. I said absolutely not and then contacted Wickstrom to see if they could help out with this situation since i purchase the vehicle from them. I spoke with Tim and he immediately offered to help out in any way he could. To my surprise, he offered to drive up to Green Bay and get bring my vehicle back for me. This was a perfect solution to my problem and is an example of him and the dealership going above and beyond for customer service. It was unfortunate that a new vehicle had to be serviced in this manner, but Tim and Wickstrom handled the situation very well and were quick to fix the issue.

bessi1

30 de abr. de 2013

We purchased a Dodge Ram from Eric Jensen...I have to say first off the customer service was OUTSTANDING...I have never known my husband to actually like a car salesman!His personality,knowledge and just all around help was far and above what we would have ever expected....He contacted us in a very personable fashion,and we would definitely highly suggest Wickstrom,and Eric to any future customers...We also Love your advertisement on the BHS football jumbotron as we have three football players...Thanks to Eric,Steve,and Wickstrom for giving us a supremely positive experience in purchasing our Dodge Ram!The Van Kampen family

bbcrusier

24 de abr. de 2013

Excellent customer satisfaction motivation by this dealer and after two years of experience with them they "walk the talk". This dealership is VERY customer sensitive and works hard to achieve excellence.

bravo11

23 de abr. de 2013

Worst experience I've had with a vehicle purchase. Was lied to about the overall coverage of warranty and the vehicle has been in the shop for repairs six times in four months. Doesn't pass smog testing due to faulty parts on vehicle that were present at time of purchase but are not covered under "all encompassing warranty" that was purchased with vehicle. Very unsatisfied with the overall purchase and will do everything I can to help other people from going through this dealer and their lies

qball5150

3 de abr. de 2013

I am not one to normally post a review however because the experience was so amazing I felt the need to do so. I have bought alot of cars in my time but never have I ever had this great of an experience. From the moment I walked in I was blown away by the professionalism from my sales person Jared. He never made me feel like he was trying to sell me something. I felt like I was at a car show getting to see several different vehicles and getting all of my questions answered. The best part of the experience was that when I found a vehicle I liked I was presented a more than fair price right from the start and didnt have to do the back and forth game that most dealerships play. I can honestly say that once I found the perfect vehicle I was out of there in an hour. If someone is looking for a no haggle exprience Wickstrom is the place!

cbg1

26 de mar. de 2013

I gathered several e-mail quotes from local Jeep dealers in the process of leasing a 2014 Grand Cherokee. Eric Jensen at Wickstrom won our business by being straight forward with a firm quote that was better than the competition. Other salesman came back with a request to visit their dealership and a vague promise to give us the best deal. I appreciated how Eric came back with the best written offer and stood behind the price. The Wickstrom Jeep dealership is state of the art with many amenities to make a customer comfortable while their car is being serviced. I would recommend without reservation contacting Eric Jensen and Wickstrom Jeep for any auto purchase.

theboss46

14 de mar. de 2013

i was told certain items would be on the car i purchased.bought the car and find out some of the items i was told were on the car were not.i prove to them they were advertised that way and i really got no where with them.i live 130 miles away from there and to be dealt this way is very sad.i have been handicapped for many years and i think i been taken advantage of.there is so much more but at this time i am unable to get into it right now.i just hate to see anybody else go through this.there was three people from that dealership i feel really did me wrong.

LindaNo

10 de mar. de 2013

We dealt with multiple dealers over the internet. This dealership came in 2nd and was about to go with the other dealership until I decided to google reviews. So glad I did as our first choice had horrific reviews and this one, only good/great reviews. Got the Out the Door quote and when we went there, did our test drive and decided to buy. Everything went like clockwork and will HIGHLY RECOMMEND this place should you be in the market.

millett

25 de feb. de 2013

Eric Jensen was my salesman. He did a great job. He answered all of my questions. He stayed late one day and came in early another day just to accomodate my schedule. He would immediately respond to calls if he was unable to answer. The dealership was the nicest one I have ever seen. Extremely clean with a huge selection of vehicles. I would definitely recommend Eric and Wickstrom to anyone considering buying a car. Thank you.

thebishop2013

31 de ene. de 2013

I could not be more pleased with my experience at Wickstrom Ford. The staff was very friendly and my sales rep was extremely helpful. I would strongly recommend your dealership to any one I know looking to buy a new car.

used2bpai

25 de ene. de 2013

Renee provided amazing customer service and was an absolute pleasure to work with. She is no-nonsense, and breaks the "car salesman" mold we are all used to dealing with when buying a new car. She went out of her way to make the experience pleasant, and painless. She understands the product extraordinarily well. I went to a competitor first, and the salesman new far less about the car than I did. I walked out and never went back. When I spoke with Renee, it was clear that she was at an entirely different level of knowledge and expertise. I may not have purchased this vehicle if it weren't for her. It was a discretionary purchase, and Renee's helpful can-do attitude was most useful in developing my knowledge and interest in the vehicle. If you are in the market for a new Jeep, I am convinced, you can do no better than to deal with her directly. (And no, I am in no way related to Renee... she simply deserves this extraordinary review.)

moose5506

3 de dic. de 2012

I recently tried to buy a car, with little success. Wickstrom offered me less than other dealers, and was not working hard to maintain a customer.. The quality of customer service has dropped, while their business has grown. I hope they can improve their sales, and match it up with their outstanding service department. Their service department is top notch!

Blakedewelde

24 de nov. de 2012

My Wife and I decided to visit this dealership after numerous recommendations from co-workers and we are glad we did. The staff was extremely helpful, friendly and interested in our needs. This is the first time the car buying experience was pleasurable and not a hassle. Also the dealership is very comfortable and stylish. We will be Buying from Wickstrom from now on.

Larry Matkovich

16 de nov. de 2012

Sales person was friendly, honest and knowledgable. Calm demeanor/no pressure.Really appreciate the fact that she did not make up answers to questions she did not know and that she did not hound me with follow up calls after the first visit.

DDCREW

14 de nov. de 2012

Eric and the rest of the Wickstrom staff were very friendly and accommodating to find the car in the color and equipment we wanted. There was no pressure to buy what was in their showroom or lot, and they very easily identified the location of the car that would match what we wanted. They allowed us to test drive variations of the model we wanted and also test different accessories on different models so that we could arrive at the best match of accessories that would satisfy our needs.Negotiations culminated in a price that we were very satisfied with and that fell in the range of best deals published in some websites.The overall experience was very gratifying with a thorough review of the condition of the car at delivery and detailed explanation of all the different features and electronics. Kudos to Eric.Wickstroms new showroom, service and waiting areas, and the amenities they offer are superb. I will definitely recommend this dealership to anyone that is looking to purchase a car new or used.

B & J

8 de oct. de 2012

We have had a wonderful experience with Wickstrom. Tim Calleja helped us find the PERFECT car. He was very patient to listen to all my questions and hesitations. I had to look at specs over and over again to compare and recompare. Andy McCormick was the manager and was also extremely patient and easy to negotiate with. Steve Garrison took care of the finance area and he explained everything very well so we understood and didn't walk out scratching our heads. I bought the car on a Monday. It had to come from another dealership, service had to install some upgrades, and I was scheduled to pick it up Saturday morning. I drive by the lot to and from work every day. On Wednesday night, I saw it on the lot and it looked done (the only orange Wrangler on the lot with shiny chrome). I called Thursday morning and asked if that was my car and if it was done already. WOW, that was fast!!!! I was excited and did not want to wait for Saturday. It was Tims day off and he had a family thing to be at that night but he worked with my schedule so I could pick it up that day. Tim is extremely accessible and taught me the ins/outs of the entire car before I left the lot. As a buyer it is hard to remember everything so naturally I had more questions. Tim continues to be available even after I bought the car to answer my questions either email or phone. He set up an appointment with the service department so that they could teach us how to remove the hardtop and soft top.After I bought my jeep, I was told that two directors at my work also have jeeps (one of them had just bought his wrangler). We have said that the first section in the parking lot is for jeeps only!!!!

MTK79

6 de oct. de 2012

I called in to Wickstrom and got Joe on the phone. It didn't take more than a couple minutes to know that I could trust Joe. I thought for sure I was going to be dealing with some pushy sales person and I got the exact opposite. We had a couple phone calls discussing the Acura TL that I was interested in. I asked Joe to take it for a spin and let me know what he thought. He called back and mentioned a couple minor flaws and he was completely honest. The flaws weren't a big deal to me so I asked him to get the paperwork together and that I'd be at the dealership a couple hours later. As long as Joe is selling cars, I will only buy from him.

jbnolan

1 de oct. de 2012

The team at Wickstorm did a great job during our new car purchase. Having purchased many vehicles in the past I'd rate Jared and his associates at the very top. We've since referred other family members and friends to Jared and every one of them have been well taken care of and had a good buying experience.

Nolanjs

29 de sep. de 2012

Great experience with Wickstrom. Jared was not pushy and wanted to make sure I got everything I wanted. I enjoyed working with Jared so much that we went back 5 months later to buy my husband's car. I have recommend Jared & Wickstrom to numberous friends who complain about the car buying process.

lutz.sasha

29 de sep. de 2012

Wickstrom was recommended to us by some family friends and man did they not disappoint! I was looking for a 2013 Altitude Edition Jeep Grand Cherokee and they were able to locate the car with the color and features I wanted with no time at all. Jared Nelson was beyond patient with me on the thousand questions I asked as well as ensuring I would get the best price! I could not be happier with the purchase I made and I recommend Jared Nelson and Wickstrom to anyone looking to buy a new vehicle. - Sasha Lutz

JCS611978

28 de sep. de 2012

I have never had a more pleasurable experience buying a car from any other dealership. Woody is by far the best Sales Expert to work with. He made the whole process extremely easy, and was willing to go above & beyond regular standards to make the deal happen. I couldn't be more pleased with the level of customer service I received from Woody, and all the hard work he did for me to buy my new car.

rselesky

27 de sep. de 2012

After having a horrible experience at another Jeep dealer, my wife and I drove to Wickstrom in Barrington. From the time I walked in, to the days following having my new Jeep Wrangler, the entire Wickstrom staff was great to deal with. Starting with Renee Burley in sales, followed by Adam (sales manager), then finally steve in finance. All were very attentive, knowledgeable, and friendly to deal with. Having purchased my cars from family at another dealership, I was hoping to have an experience that could come close to those expectations. I have to say, Wickstom exceeded my expectation.

arleopold

27 de sep. de 2012

My experience with Renee at Wickstrom Chrysler was fantastic. I started my search 8 months before I purchased my new Grand Cherokee and Renee was there to answer questions all the way through the purchase.The actual purchase process was the easiest I have ever experienced. Everybody I worked with during the process was friendly and fast since I didn't have much time.I look forward to working with them again in the future.

lindazz

27 de sep. de 2012

Mr. Joe Burley was an excellent salesperson. Wasn't pushy, cocky or arriogant. I felt very comftorable as a woman dealing with gentleman. I would buy another car from this dealership and salesman.

Amyadorno

26 de sep. de 2012

I highly recommend Wickstrom Chrysler Jeep Dodge specifically Joe Burley in sales. Not only was Joe able to meet my requirements was the price I hoped for but he was also able to get me into a lot more of a jeep than I ever thought I could afford for an amazing price! His knowledge of the product really helped me reinforce why I'm so excited to be a new 2012 Jeep Grand Cherokee owner. The dealership was so clean and very nice even their management was very pleasant to work with when completing my financing paperwork. Joe Burley is an excellent salesman who is easy to talk to and work with I felt very comfortable buying my jeep from him and Wickstrom in Barrington! I LOVE my new jeep and will be a long time Wickstrom client. I plan on referring all my friends and family to Joe when they are in the market for a new or used vehicle!!!

nnmasen

19 de sep. de 2012

Excellent car buying experience working with Jared Nelson at Wickstrom Jeep. Jared was very knowledgable and took his time to find the right vehicle that suited my needs. He was very personable and easy to talk to which is different from any other car buying experience I've had. Any questions I had about the car after I purchased it were answered efficiently. Will refer my family and friends to Wickstrom and Jared.

ljandbucket

17 de sep. de 2012

By far the most pleasant car buying experience I've had. Jamie was great and was as hands on as we needed him to be. This was a very low pressure dealership. The dealership itself was very open and inviting. They had a great computer and TV area to keep kids occupied. You could really tell everyone there was jazzed and proud about the newness and freshness of the building. That excitement came out in the buying process. I'd highly recommend this Wickstrom dealership. Happy Shopping!!

jetfan731

10 de ago. de 2012

As Wickstrom is our local Jeep dealer, we visited them first on our quest to purchase a new Grand Cherokee. The visit was cordial, professional, and met our needs with the exception of price. Even though we were unable to close a deal, we would recommend Wickstrom Chrysler Jeep to be on your list when shopping for a new Jeep.

UpNorthGrama

9 de jun. de 2012

Why is the highest rating only GREAT?? Our experience with the fine people at Wickstrom was OUTSTANDING! Now mind you, we had just come from a dreadful experience at Sherman Dodge/Jeep on Skokies North Shore, where the staff and service were deplorable!!! We had almost lost all faith in the industry. We explained our experience to Jamie at Wickstom and he could not have been more understanding or kinder, if he were our own flesh and blood. Within an hour, he had seen our paperwork and sticker sheet from the "other dealer" and found our car and we purchased it without the "dog and pony show" of going to talk to his manager etc........he understood what we wanted, he asked and listened to what we could afford and he and Adam made it happen. I have posted this positive experince on Facebook and told all of my family and friends. Thank You Jamie and Wickstrom for making a stressful and otherwise nerve wracking experience as pleasant as you did. We will not go anywhere else for our cars in the future. Thank You!

johnmbarrington

28 de jun. de 2011

The Ford service dept is excellent. Mike Murphy has taken great care of me over the years and I now service all of my personal and work vehicles with them, even our Chevy. Mike's ability to go well above expectations and the fact that he treats me like I have a fleet of 50 vehicles to service sealed the deal for me. I mostly appeciate the fact that I get that small town feel when I pull up and Mike knows me by name. I am now a lifelong customer even though another Ford dealer is more convenient all because of the great customer service by Mike and the other service staff.

Rsiegel103

29 de may. de 2011

We just bought a Jeep Grand Cherokee Overland from Jared and the entire experience was GREAT!! I contacted him several weeks ago and, over the phone, he quickly helped me narrow down my choices of trim levels to the one that best met my needs. We had several email exchanges over the past few weeks, aqll of which were helpful and to the point, with no pressure. I scheduled my test drive this morning and he had carved out the appropriate amount of time to explain all of the car's features to me before we hit the road. When we got down to the pricing discussion, it was low key and very fair - no haggling. Jeep had a good financing rate, but the team at Wickstrom offered to shop the rate and see if they could do better - which they did. They were able to beat Jeep's "special rate" by a full 1%; even better, when they wrote up the paperwork, the rate was even LOWER by an additional .15%. Very positive experience with smart professional people which focused on my needs and did not oversell. Very fair purchase negotiation in a friendly environment. I would definetly recommend Wickstrom (and Jared) for anyone looking to buy a new Jeep!Ralph S.

Lightswitch

18 de may. de 2011

This is our sixth new car from Wickstrom, and the sixth from Chris Moose. Chris has sold us two Explorers, two Expeditions, an Escape Hybrid, and now a 2011 Jeep Wrangler Extreme Rubicon, for a total of about $175,000 in vehicles.As in the past, Chris was responsive, honest, fair and knowledgeable. He was direct, professional, and respectful of my time as a busy business owner something I greatly appreciate. He spent the time to ensure he had a clear understanding of my needs and desires for a new vehicle, and then made precise, accurate and insightful recommendations.Chris worked to research and offer a fair price for a slightly unusual trade in, and worked equally diligently to ensure a fair overall transaction price for the new vehicle. He never insulted my intelligence by pretending Wickstrom are doing anything other than running a business, albeit a customer focused business but a venture that involves profit. In his quest to ensure I got exactly the vehicle I wanted and needed, he went as far as repeatedly questioning whether I really, really wanted the 2 lift kit I thought I wanted and he was right the vehicle was perfect just as it was. A less scrupulous dealer might have just slapped the lift kit on and sent me on my way, $2,500 lighter, but on the road to being less happy with my purchase. For this Chris has my great respect and gratitude.Chris and his team made sure I was conversant with the operation of the vehicle (not a quick task with a Jeep) and has checked in with me several times to ensure all is well with our new Jeep.In closing, I could not be happier with the vehicle, and my dealings with Chris. He is a consummate professional, and I strongly recommend him for an unmatched dealer experience.

taxi paul

23 de mar. de 2011

I run an airport transportation company and need my repairs done rite the first time (can't afford down time)and these guys never fail me, and Arron Grassel makes sure this happens! For instance today, just as my spring break airport rides begin, I have 2 cars go down. Both cars were in and out in the same day. I also purchased several vehicles also from them and have had no problems with the cars

mikeymo313

29 de dic. de 2010

Great dealership, would recommend to anyone. Service and sales are excellent and very courteous and helpful. I usually feel pressured at a car dealership, even when it is just for a service visit. This dealership made me feel at home, and welcome no matter what department I am dealing with.

jeeplover65

22 de dic. de 2010

No doubt the best service experiance ever. I brought my Wrangler in for a strange noise in the front end. Barb had my car in the shop being looked at in less than 5 minutes. She came up to me in the waiting room a fews minutes later and informed me that they found the problem and it was covered under my warranty. I was pleasantly surprise as I was expecting some huge bill for the repairs. It was going to take a few hours to repair so she offered me a ride home or a rental car. I took the car so I could get some things done. I was able to get my car repaired and knock a few things off my to do list at the same time. I will be back for my next services.

SDiMarco

21 de dic. de 2010

I have never had better service for my vehicles than at Wickstrom. Service Director, Brian Cook, simply meets and exceeds my expectations each time I visit. Started working with these guys 5 years ago after a competitor failed to fix a problem and still overcharged me! Won't go anywhere else

mmichelini

21 de dic. de 2010

I had a great purchase experience at Wickstrom Ford. I would buy there again when the time comes. They were quick and the process was painless. The car performed excellent and was in perfect condition when delivered. Chris was very helpful with pricing information and helped us to make the right choice on our new car.

horseracebh

23 de oct. de 2010

Rated 5.0 out of 5.0 WOW i just got my oil changed... Incredible lounge, before I knew it the service on my vehicle was done... as i enjoyed my free starbucks while i checked my email on the PC in the lounge. I own a Lexus but service at Wickstrom because they are quick, the place is spotless and a fair price. My wife drives a Ford and my daughter a Jeep both purchased from Wickstrom and we service all of our vehicles here........... Highly recommend GEO...

suevandevelde

10 de oct. de 2010

We first visited Wickstrom to view a Wrangler. My daughter thought this was the car she wanted but we had concerns about getting the roof on/off, etc. Joe was very candid with us re: the issue and pointed us in the direction of the Jeep Liberty with the skyslider. That is the vehicle we ended up buying and my daughter absolutely loves the car. It was the right decision for us. The skyslider is awesome and gives us the feel of an open air vehicle but without the hassle of taking the top on/off not to mention the storage issue we would have had with the hard tops of the Wrangler. We couldn't be happier with our choice and I thank Joe for showing us an alternative to the Wrangler. Without his help, we may have gone to another brand!

Fast Mustang

8 de oct. de 2010

Mike's got good stuff. He's a real straight shooter. A real nice soft spoken guy. I really trusted this Man. For a used car guy I really felt he was looking out for my best interests, not only finding me a nice car but one that I could afford (which wasn't much).

mchuge12003

6 de oct. de 2010

My experience at Wickstrom was wonderful. My sales associate Joe Burley was excellent! I felt at ease at all times with no pressure. I have to admit the car practically sold itself. This is by far the best I have ever owned. I would definitely recommend this dealer.

vicfer12

6 de oct. de 2010

Michael has been very attentive in following up with me in regards to purchasing a new vehicle. He has taken the time to listen to what I really want and has not tried to sell me on a car that is not what I wanted. I believe him to be a true asset to the sales team. I wish him all the luck in the future.

pattims

6 de oct. de 2010

My experience with the Wickstrom Auto Group has been completely pleasant. I do not enjoy dealing with maintaining my cars and like to get it taken care of as quickly as possible. When I bring my cars to Wickstrom the staff is incredibly professional. They access and inform me of my options and they get my auto work done quickly. Their billing is clear and easy to understand and I really don't see myself ever using another car dealer for my service and purchasing needs.

dpierce

5 de oct. de 2010

I have purchased three cars over the last 7 years from Wickstrom Ford Lincoln Mercury. Each time has been a relaxed no pressure atmosphere with each purchase taking approximately an hour. Wickstrom has streamlined the process making car buying easing and painless. More importantly the service department is top notch with excellent staff. The service waiting area alone is a great experience. Wickstrom's customer service goes beyond what any other car dealership can offer.