michael201

10 de nov. de 2016

I checked out a car I wanted to see with Fabio, he was professional, courteous and answered myevery question. I went on the test drive with George Popa who was there to tend to my every need. Both were very nice and helpful and honest, I felt comfortable and certainly didn't feel rushed in my decision! Checked out the car, loved it, pulled off the lot 2 days later! Michael

Danish Mirza

9 de nov. de 2016

I've leased a car from this dealership only because of Joseph Segreti. He helped understand the entire lease process and helped in each step of the way.All thumbs up to Joe...regards-danish

Danish Mirza

9 de nov. de 2016

I've leased a car from this dealership only because of Joseph Segreti. He helped me understand the entire lease process and helped me in each step of the way.All thumbs up to Joe...regards-danish

Lori Ellis

2 de nov. de 2016

Thank goodness for John! We were forced to wait over 5 hours to get into a financing office. ( Actually had to leave and come back the next day.) If John wasn't on top of it, we probably would have sat there another couple of hours. Very disappointed in the experience. Would have thought much more of BMW. I am only giving 5 stars because of John's hard work. The rest of the experience was aweful.

Khoi

1 de nov. de 2016

Best salesman in the business, friendly, funny, and lastly he was the right guy for my first car. Definitely recommended for anyone buying their first car or anything else.

Carlos

30 de oct. de 2016

Great Experience during my purchase of my BMW! Ask for Ron Charles, great service and will try to cater for your needs.

Pico1972

27 de oct. de 2016

Ricardo was excellent! Real patient, understanding and easy to work with, I told a friend about wide world Bmw & he Also purchased a car from there I will definitely buy another car from him thank you! Renato .

Ratna

27 de oct. de 2016

Jerry has best knoweldge, paitence to go over details. Best deal i got it. Best service in class at this branch. Thanks to team over there

carguys d squared

26 de oct. de 2016

Very good dealership, worked with us to complete purchase after dealershiphours and helped get all paper work and insurance complete. John Kaya stayedwith us till all complete would come back to this dealership for another car.

Carguy rafael05

24 de oct. de 2016

We felt so confortable with john kaya he was so nice and pacient with us. Was our first time buying a car and he gave us the best recomendation

AnoukLong

23 de oct. de 2016

There are more honest dealers out there and I would go there - The salesperson Ricardo was good (if not a little too keen) to close the deal but overall no issues with him.The issue comes with the finance guys who try to hard sell you extra's that you don't need - Try to tell you that the car includes no servicing when it does and then apparently slipped in a credit card application in with the lease docs. Found out the hard way when an unwanted credit card appears and you are left fighting with everyone to get the card off your credit history. Wells Fargo 2.0!Reported to management who didn't care in the slightest and just wanted to get me off the phone.

David A White

18 de oct. de 2016

In my years of dealing with dealerships the one thing I've always resented was the unnecessary waiting process, this dealership did not waste my time and that is most important to me. Emmanuel Saint Louis was a perfect Gentleman, very responsive to my needs and worked along with Fabio Gomez to ensure I could achieve what I came there to do. I was able to get the car I wanted without headaches. I'm looking forward to future business with these guys!

jpuzzo

17 de oct. de 2016

This was the first time dealing with World Wide BMW and Alan and I was beyond pleased! I have leased or owned 5 BMW's throughout the years. Alan was exceptional even will a little issue with the previous lease at another dealer he made the deal work, was very professional, helpful and went above and beyond on customer satisfaction!

oventura

16 de oct. de 2016

I recently purchased a Certified Pre-Owned BMW 428i xDrive at Wide World BMW. Alan was incredibly helpful, friendly, and patient. It is clear he is committed to delivering an excellent customer experience. I highly recommend Alan and Wide World BMW.

BMWX3

15 de oct. de 2016

I found this dealer through the USAA car buying service. Let me say 1st that my salesman, John Kaya was terrific. He's very personable and helpful, and clearly cares about his customers. My experience with the finance department was not so good. After spending a couple enjoyable hours with John test driving, talks about the car, working t the deal, insurance, etc. I was told by the finance people that electronic financing was not acceptable and without cash in hand in the form of a cashiers check for the total amount of th car, they wouldn't allow me to take the vehicle that day. Outrageous since they participate in USAA's car buying service, but wouldn't accept USAA financing as valid payment (they wanted to wait up to 3 days for USAA to actually deposit the money with them before they would let me take my new car). I'm told this issue has since been resolved, but that's no help to my experience. John hung in there though, and agreed to deliver the car to me personally once the financing issue was resolved, which he did. As good as his word. I emailed direct to the general manager and used car manager from the links on their website and never received any reply. John's a good guy....wish he worked for a better dealer.

Mikel442

12 de oct. de 2016

My experience at wide world BMW was awesome, although I came back twice because of unfinished paperwork. John kaya is a pretty nice person, no rush and very respectful.

Albert

8 de oct. de 2016

Prior to finally making my purchase, I've visited quite a few BMW dealerships in the tri-state area and quite frankly Jerry is the main reason (after the price of course) why I've decided to get the vehicle from Wide World BMW. Jerry has all of the rare qualities one can expect in a car salesman; he is honest, friendly, non-pushy and extremely professional. Jerry is a TRUE "Client Advisor" because that's exactly what he does. I've not only seen these qualities prior to making the purchase but I've seen it with his previous clients and after the purchase. I dare anyone to feel differently after their encounter with Jerry.

Joyce

5 de oct. de 2016

I recently purchased a BMW of my dreams I was lucky enough to get the best sales person in the entire establishment George Popa....George was very courteous and polite and extremely accommodating and allowed me to test drive several vehicles prior to executing my decision. He was conscientious & informative. This man went above and beyond to accommodate me and my busy schedule he was always eager to please me in order to ensure another satisfied customer it wasn't about the sale it was about the purchase of a car that was going to make me happy and my family safe. which they are, thanks to George, so if I had to do it again I would definitely choose George Popa. Thank you George for making this such a wonderful experience and allowing me to be part of the BMW family! 5 stars for George Popa

Milleran

3 de oct. de 2016

Traded two leased vehicles for two leased new. Not the most complicated transaction, but Matt made the experience v easy and time spent on minutiae down to a minimum.

Ken S 2262

28 de sep. de 2016

Knowledgeable , experienced, courteous , returned calls promptly, & had updated info on the vehicle I was interested in , allowed me to veiw and inspect the vehicle without pressure. Upfront on pricing no hidden fees, I would recommend this dealership& salesman to friend or family. Thx John for your help

pwj44

27 de sep. de 2016

Matthew Poterbin went the extra distance to help me get the exact color and interior car I wanted with all the options I wanted which was a challenge in itself..! He was patient , professional and thorough keeping me informed throughout the process as he took the time and made the effort to locate my car. I would recommend Mr. Poterbin to anyone interested in leasing or purchasing "the Ultimate Driving Machine ".....What a fun car to drive ! Thank You Matthew for all of your assistants...

Benny Persichetti

9 de sep. de 2016

Our experience was hassle free, we received the advertised price with no hidden fees. Our advisor George Popa was polite, courteous and not pushy. We were able to come to an agreement quickly and pick up the vehicle the next day!

kris12

6 de sep. de 2016

George Popa was my advisor when I purchased my vehicle. He is helpful, honest and accommodating. Overall, he was a pleasure to work with and wants the best for his clients.

Rich M

3 de sep. de 2016

George was my sales person when I purchased my used Durango from this dealership. George was a pleasure to work with. He's honest, straight forward, and really gives you the impression he has your best interest at heart. No pressure & never once tried to sell to me. Kept in constant contact with me and always returned my calls. The prices at this dealership (Used) are very fair and lower than you will find at most other dealerships. The price you see online is the actual price, no hidden fees (If you've been shopping for cars in NY or NJ you'll know exactly what I mean). Don't expect to haggle the price down further, profit margins are small on used cars and these are already priced as low as possible (Dealers have to make a small profit or they won't be in business very long). The car I bought had a small dent in the side, Fabio the manager agreed to fix this at their expense. Can't ask for much better customer service than that. Thank you George & WWBMW

Martin S

30 de ago. de 2016

Horrible experience. Had everything signed, approved by their finance dept and bank, down payment placed, waited 3 days (after I was told to pick up the car on our agreed on date, just to be turned around) to find out the "technicians" were too incompetent to change rear brakes on the vehicle. The manager told me the car was being auctioned off. Yes, that's right, for a rear brake job. The salesman was inexperienced and needed help every step of the way. Nice guy, but pushy in the sale, gave me every "promoting" sentence in the book to seal the deal. Avoid this place, do not give them the time of day. Save yourself the time, money, and frustration and bring your business elsewhere. Sent emails to the lead manager and got no reply. They do not care about their customers!

wbavagnoli1

25 de ago. de 2016

I worked with George as my pre-owned sales person when i bought my 2011 335i 6speed sedan, and he was very tentative, fair, and wanted me to be happy with the car as much as he wanted the sale. I worked with Will as my finance manager, and he worked very well with us as well. It was a quick, easy, and over all a pleasant car buying experience.

Jen D.

23 de ago. de 2016

Ricardo was great salesperson easy to deal with very knowledgeable. He went above and beyond to find me the car I wanted and get us the best deal possible. I am so happy with my car!

Audrey

9 de ago. de 2016

The service team with Fabio and Kevin excelled my expectations today. They went above and beyond to help me with small corrections that my car needed. Fabio was very attentive throughout the whole process keeping me informed all the time about the progress of my car service. Kevin explained to me how to work some functions in my car since I am a new bmw buyer and I don't have much knowledge about such a modern car. After they check my bmw, it ran very smooth in the highway. Guys, your help is appreciated. Thank you so much!

Audrey

8 de ago. de 2016

Mr. Popa was a great help when deciding which car to buy. He showed me exactly the cars I was looking for and gave me a few tips since I was a new bmw buyer. His customer service skills are attuned with today's business world. Thank you Mr. Popa.Mr. Shapiro acts when asked. He won't use too much customer service but he is knowledgeable of what he does. Audrey Salcedo

Steven R Joroff

5 de ago. de 2016

Wide World BMW takes every measure to ensure the highest customer satisfaction. I had a fantastic experience working with George Popa and Fabio Gomez. George is a patient customer focused sales consultant. George worked patiently with me as we negotiated the details of a preowned M5. George has followed up with me multiple times even after the sale is complete to ensure the car purchase and experience was 5 star. My finance and insurance professional was patient and customer focused. Fabio Gomez went absolutely above and beyond to make sure I was happy with the purchase. Because the amazing expereince I had working with Fabio and George, my next car purchase is guaranteed to be with Wide World BMW!! Thanks Guys.

Very Unhappy

3 de ago. de 2016

I have recently purchased a used car which by the way was more than $25.000. Our vehicle needed some ring adjustment, only ring adjustments and it took them more than 5 hours to just do a change of rings, despite the fact that our advisor went to speak with the mechanics on several occasions. Nothing was done until we had to speak to the Assistant Manager Director. He was able to pull the SUV our of shop and handled us the car. The vehicle was just seating there and nobody came to update in regard to the status of it.

845car

27 de jul. de 2016

Visiting the Wide World Service center is by far the worst experience you will encounter. When you arrive you feel like a bother to them. They are not helpful in assisting you at all. Then when you finally get your car back guarantee something else will be wrong with it in a few days. Don't bother calling the service director because he could careless. Do yourself a favor and don't bother going here.

Mond

19 de jul. de 2016

Expedient and attentive the dealer gave me a fair price on a used car. They were professional and responded quickly to all my questions. George was the best he worked hard for my business. Staying late and then coming to my house to drop off the car. The only thing I wish they did differently was to give me a higher value on trade in. EDIT: taking review down to 2 stars from previous 4 since after the sale, i had to make an adjustment to my contract to take off the extended warranty w/in the 30 days allowed, but the financing manager William Gallagher would not consistently return my calls or follow up on said paperwork. Still waiting to have this resolved within the extended warranty time frame...EDIT #2: the dealership was very responsive and finally got back to me about the contract adjustment. I have yet to receive confirmation of the extended warranty cancellation, but going to bump up the review to 4 stars for now.

rawskil915

14 de jul. de 2016

Purchased my vehicle with help from George Popa and i must say he is one of the nicest client advisors i have ever dealt with. After a small hiccup i completed my purchase and took delivery of my vehicle.George kept in contact with me every step of the way and did what he could to make sure i was satisfied.

Ira

12 de jul. de 2016

I've been buying cars for over 50 years and it was always a painful experience: phony come-ons, bait and switch tactics, the impossibility of getting a straight answer, and the sense of being engaged in a battle, rather than a simple shopping trip. All that changed when I contacted Wide World BMW's internet sales department. My contact, Matt Poterbin, was a delight to deal with. He gave me straight-forward answers and quoted a very good price right away. Some other dealers wouldn't quote any price at all unless I was willing to visit them in person. Most other dealers quoted high-ball prices that were as much as 20% above a price where they could make a fair profit. By contrast, Mr. Poterbin quoted a price only 1% away from the number we finally agreed on. Throughout the entire process, he never pressured me in any way, and it always felt like we were working toward a common goal: getting me a better price than any other dealer would match, while still allowing Wide World to make a reasonable profit.Wide World has clearly decided that they want to make a reasonable profit, while creating a happy customer who will buy again and refer his friends, while other dealers are still using the old-school approach of gouging top profit out of every sale, without regard to their own reputation or the bitter taste they leave in the customer's mouth. I'd say Wide World's plan is working. I intend to buy all my future cars from them, and refer all my friends, while the other dealers will never see me or my money again.

Jessie121

12 de jul. de 2016

My sales rep, Jerry was a pleasure to work with. He listened to all my wish list and made it happen! I stopped by for service twice already and he is always there to assist me even though he is always busy. highly recommend anyone who are looking for BMW to see him!!

BMWfan

9 de jul. de 2016

All around, it was a pleasant experience. Did not have the usual stress associated with buying a new car. The sales person did an excellent job.

shlomo1234

6 de jul. de 2016

Mark Stephenson was a pleasure to deal with he made the process seamless very reputable dealer and very easy to deal with thanks guysShlomo Tabak

Lisa 123

1 de jul. de 2016

This is the second truck that I purchased from Wide World and I am extremely pleased with the service. Jason Castanon is an amazing client advisor and Fabio Gomez is a great manager. It was a very pleasant experience from beginning to end. Jason is very knowledgeable , patient and pleasant. I'll be back when it's time for another purchase. I love my CPO X6!!!!

Nicole H

30 de jun. de 2016

I have been dealing with this dealership for over 5+ years and Susan has always been my go to person for any service/maintenance. She is extremely personable and a truly wonderful human being. Does everything she can do to help you in any way. The staff in general has always been very professional and without a doubt it is hassle free every time. I would highly recommend Wide World of BMW but also want to share my extreme appreciation for an employee like Susan. She is great!!!

wherrera26

29 de jun. de 2016

Jason was excellent from the moment I arrived until I picked up my car. He was on top of things, followed up, and kept me informed on the status of my paperwork. Everyone was very welcoming, accommodating, and pleasant. Extremely happy customer! Keep up the great work!

AlexMD

29 de jun. de 2016

Nothing but positive to say about Jason. He went above and beyond. I am strongly recommending him and will be back myself.

sashasalem

29 de jun. de 2016

Today we finalized the purchase of our 2015 BMW X1 from Jason Castanon who was prompt, courteous and professional. He handled the entire process with expertise. Jason was honest and made the grueling negotiation for pricing effortless. I would gladly do business with Jason again. He was amazingly patient and accommodating. Most importantly he returned our calls immediately and made us feel as though we were his most important customer. We ended up with a beautiful car at an outstanding price.

Sean

26 de jun. de 2016

After spending weeks going to small dealerships that advertised cars at prices thousands of dollars less than what they were actually selling them for, Wide World BMW was a great experience looking for a used car. I wanted to pay cash and there were no hidden fees for not getting finance through them.George was a pleasure to do business with from the first moment I called to check on the cars availability. It was the first car I've ever purchased, and it was refreshing to not feel like I was being taken advantage of. Once we sat down to talk purchasing, he disclosed all of the additional fees (doc fee, DMV registration, inspection fee) from the get go so there was no shock in the end. In addition to helping me get a price within my budget, he went out of his way to make sure I could get the car after hours since I was coming from out of town. And since it was my first car, he was super patient with all of my questions. Everyone else at the dealership was friendly as well, and I would recommend them without hesitation.

Phillipswall

25 de jun. de 2016

I just picked up a X5 from Jerry Lim. He has helped few friends of mine so I actually gave him a call. I have to say the guy is really the best. Closed the deal in a day and he found the car just the way I wanted to build it. Easy transaction, great price. I love the car!!!

Icings

25 de jun. de 2016

It was a pleasure to deal with Jerry Lim. My deal was done in matter of minutes via email. He went out of his way to find the exact spec car I wanted and kept me informed while the car was in transit from Europe. He explained everything prior to my arrival at the dealership to pickup the car. I only spent about 1 hour at the dealership. He is a true professional at his job. The price was great and I will definitely buy / lease my next BMW from him.

michael racamato

23 de jun. de 2016

Purchasing my car from this dealership was a dream! the staff was very welcoming and made me feel extremely comfortable. will be a repeat customer

judyfjudyf

22 de jun. de 2016

I purchased a BMW at Wide World BMW in Spring Valley, NY. Jason Castanon was excellent. He was fair, honest and accommodating. He had a pleasant disposition and was very easy to talk to. He also had a great sense of humor, I appreciate that. I felt as though I knew him forever. I recommend him to anyone looking to purchase a car here. I would like to also add the very intelligent and prompt service I received from James Lind, the BMW genius. He gave me a thorough tutorial of my car. I had a great experience at this dealership thanks to these guys.I give them 5 stars!! Ask for Jason Castanon!! My thanks to all who helped with the purchase. I will certainly refer my family and friends to this dealership.

Bmwm3

22 de jun. de 2016

The staff at this Dealership is very friendly and welcoming. They make you feel st home. Buying a used car from them was a great experience they wanted to make sure everything was on point with the vehicle befor they let me leave. And when I thought I had an issue with one of the dashboard lights they took the vehicle back and made dure it was corrected and personally delivered the car to my house. There were no beating around the bush for the price straight to the point made purchasing fadt and easy. Thank you Wide world BMW

Laurenhernan

20 de jun. de 2016

I would give Matt a 6 start raiting if I had the choice!!! Leasing my first vehicle was an absolute dream come true thanks to Matt! He worked with me with everything! He made sure with details that everything I wanted in my first car from the color to the features involved were there. He worked with me on a day to day basis for 4 days to make sure everything went smoothly and my expectations were met and all the while with the most patience I've ever seen anyone in a dealership have to offer! It was an absolutely amazing experice and I will be going back to him when my lease is over!

east rutherford, krishna

19 de jun. de 2016

I was looking for Nissan Maxima 35.SL. George Popa(Client Advisor) helped me to get a good deal.I recommend to meet this guy if you are visiting Wide World BMW

SHANTHRA

17 de jun. de 2016

Recently bought a certified 5 series with M Sport Package. Dealt with Sam Zeneli and he was good and courteous. Certified Used Car Manager Fabio Gomez was excellent and straight forward and he also fixed couple of wheels after the sale was completed as promised. Finance Manager Joseph Gensert was also excellent and informative during the whole process. Overall an excellent experience.

first447

7 de jun. de 2016

Just leased my second car from Wide World BMW and I can say without reservation that when I am ready to lease another I will lease it from Wide World BMW. Alan Himmelfarb was my lease consultant for both cars and he was a pleasure to deal with and went above and beyond to make sure I got the car I wanted for a fair price. After I leased my first car I relocated to Florida and was so happy with the Alan and the dealership that it was an easy decision to go back even though I had to travel back to New York to pick up the car.

artbrings

6 de jun. de 2016

Just leased my second car from Wide World BMW and I can say without reservation that when I am ready to lease another I will lease it from Wide World BMW. Alan Himmelfarb was my lease consultant for both cars and he was a pleasure to deal with and went above and beyond to make sure I got the car I wanted for a fair price. After I leased my first car I relocated to Florida and was so happy with the Alan and the dealership that it was an easy decision to go back even though I had to travel back to New York to pick up the car.

JoelV

6 de jun. de 2016

After driving down from CT to purchase a specific car - I went out on a test drive - was told that the car was priced closely to the sale price (etc etc). Made an offer of $500 off list price which was agreed to by the salesman I was dealing with (hardly a lowball offer as I had a genuine rapport with the salesman and I wanted to get in and out quickly (I had my family with me / it was 90 degrees out)) - all was good in the world. Documents started to be drawn out, car was put into the mechanics for some reason, all in all about 2hr 10 mins. Just as I am about to tell my wife to take the kids home - over walks Fabio (the manager). He advises me what a great car it is and that they now won't be taking $500 off! Oh - that old dealer trick - here was me thinking this was a BMW dealership. That was it. I wasn't going to change the price we agreed to and Fabio wanted his $500. So we left.I can only think that had another buyer or something else was going on - as another review mentioned - something sketchy about this place. It looks like a BMW dealership from the outside - but totally stereo typical used car on the inside. As they say - you can't put lipstick on a pig.

Rick

3 de jun. de 2016

The man who helped my family and I was extremely professional when dealing and talking about the cars characteristics. My time there was pleasant and no trouble at all. I recommend this dealership to all and I highly recommend George Popa with helping you find a new car.

Foxtail42

24 de may. de 2016

I did my research online, and these guys had the car I was looking for. I met with carmello, and with the help of the managers Reza and Joe completed my purchase and drove the car home. They were not the lowest price, however they were a pleasure to do business with. These are the BMW guys to go to. I hope the service department delivers as well.

Greg elk

19 de may. de 2016

George was a great guy to deal with in the pre owned facility. He made sure everything was good to go for me at the times I could be there. Overall I real nice guy and it was a pleasure working with him. Had no issues with me getting my own loan which sometimes dealers can't stand cause they don't get to get there money from the banks. Overall a nice transaction. Thanks George

Highlander

19 de may. de 2016

I ran into several issues with registration and shipping but George Popa was responsive and helped work with me all the way to ensure that the car was delivered. Thank you for all your help.

Diablo12

8 de may. de 2016

A great experience all around. Easy negotiations with Alan Himmelfarb. The Managers Reza Heravi and Joe Gensert made the transaction smooth and pleasant. The BMW dealer to do business with.

Thomas

7 de may. de 2016

Jerry was extremely professional and knowledgeable salesperson. He was efficient and kept his word about all facets of the deal transaction, something which was extremely important to me. He did not play games and did not push to sell me something I was not interested in nor did not need. Will go back to him again in the future.

jc9933

7 de may. de 2016

The managers are thieves here. They are even more mis-leading and deceptive than the usual car salesman. Do not trust anything they say. They sell bullshit and lies so that when you're deep into the transaction, you won't pull out when they say an option is missing or they cant get the car anymore. Go to any BMW but here.

Submariner

6 de may. de 2016

I just got my second 3-series from Alan Himmelfarb. I'll go back to him every time! Incredibly helpful and trustworthy. After my first experience I definitely wanted to go back. I wasn't able to get out of work to get to the dealership again, so Alan personally delievered my new BMW two hours to my house! The 340 is incredible.

mjgillette

5 de may. de 2016

I just got my second 3-series from Alan. I'll go back to him every time! Incredibly helpful and trustworthy. After my first experience I definitely wanted to go back. I wasn't able to get out of work to get to the dealership again, so Alan personally delievered my new BMW two hours to my house! The 340 is incredible.

Faisal520

30 de abr. de 2016

Ricardo was a great client advisor to work with, not only did he find me the car I was looking for he also worked with my budget. Ricardo made sure the whole process was seamless and organized. The guys at Wide World are straightshooters and all about making the client happy. Thanks again I will highly recommend everyone to go there for their next BMW purchase. -Faisal

Faisal520

30 de abr. de 2016

Ricardo was a great client advisor to work with, not only did he find me the car I was looking for he also worked with my budget. Ricardo made sure the whole process was seamless and organized. The guys at Wide World are straightshooters and all about making the client happy. Thanks again I will highly recommend everyone to go there for their next BMW purchase.-Faisal

Sabbyj123

29 de abr. de 2016

Great people skills and such patience! Awesome experience! Professional and never showed any agitation! Dealer of the month award goes to Richard Benitez! Bmw dealership award goes to this dealership!

JaynaS

29 de abr. de 2016

Alan Himmelfar has assisted me with my past 2 BMW's and he is great to work with. He understands my needs and where i needed to be in terms of a vehicle and was so accommodating in terms of getting me out of my BMW SUV and into a BMW Sedan. They make purchasing a car such a pleasant experience vs. other dealerships. I've compared notes with friends who leased their vehicles from other BMW dealerships and cannot believe how much more they pay. Also, the Service Dept. is exceptional as well. I would absolutely recommend Wide World BMW and Alan!

Osv

26 de abr. de 2016

I saw a listing for an Acura mdx on internet and immediately called for information. The sales man who attended me was George Popa. We arrange an appointment for the next day to see the vehicle. When I arrived the vehicle was in front of the dealer ready for a test drive. I received a personalized assistance from George Popa who was able to clarify my doubts and respond all my questions. George was also able to get the best deal for me, which I really appreciate. For such a high quality on sales, I highly recommend Wide World BMW. AAA++++

Mags

26 de abr. de 2016

Ricardo was a great advisor who was always available and was able to provide me with the car I wanted at the price I was comfortable with. This is my second BMW and working with Ricardo was beyond what I thought it would be.

GreatBuys272

20 de abr. de 2016

I called Wide World BMW to inquire about a certified pre owned X3, and spoke with salesman George Popa. We made an appointment for the next day, and when I arrived he had the car already out front and ready for me to look at and test drive. That X3 wasn't to my liking (I wasn't a big fan of the sensatech seats) but he had another with similar milage, price, and same year, and it had leather seats. So I test drove the second one, which had all sorts of features and packages that George knew all about. Not only was George knowledgeable about the car and able to answer all of my questions, but he was also so easy to work with - friendly, helpful, capable - and he seemed like a genuine person. He is not your stereotypical "car salesman" - he's not forcing cars on you, he's not making anything up, he's not babbling about impertinent details, and his personality lent itself to a good deal of trust, whereas with other car salesman I felt much less comfortable and often did not trust them or enjoy working with them. I looked at multiple different makes of car in my search for the right one, so I met with many salesman and can say that without a doubt, George Popa was the easiest and most pleasant and helpful individual to work with. I highly recommend Wide World BMW and would tell anyone considering a BMW there to ask for George.

upsyndrom

19 de abr. de 2016

My wife and I had the greatest experience getting our first BMW 528i. Our salesman Matt Poterbin, Finance manager Joe Gensert, and sales manager Brian Sorce were phenomenal.Their knowledge of their product is unsurpassed. Matt was able to get my wife into exactly the car she wanted and Joe helped us get the best deal possible for our budget. Of course we can't forget Brian who ok'ed the whole deal.

Queenbee55

19 de abr. de 2016

I have bought now three cars from the dealership and have always had a good experience. George Popa responded quickly to my car request and I came in and met him the same day. I love the ultimate driving machine so it is never really a hard sell to get me interested, but George was patient with me even though I was worried about making this purchase. I don't like to be pressured so once I made up my mind it was very easy sailing after that. I want to thank George for his professionalism and customer service always making me feel that he had my best interest at heart and the manager, whose name I don't remember but who also made my decision to purchase again from Wide World a good decision. I do have a few issues I still need to resolve but I am sure this will not be difficult with this dealership.

ooowee59

15 de abr. de 2016

great customer service when I was unsure he understand the inconvenience in my face in which he understood the reason why and then help me ensure to make a better decision in which he gave me advusee and a simiple way of a method to change

Cookie619

13 de abr. de 2016

Had most excellent experience with my sales guy Jerry. Will definitely recommend him to everyone I know who needs a new or used car. He was amazing in every way.

Sendie.Juste

12 de abr. de 2016

One word to describe my experience with Manny would be SUPERB ! He was nothing but amazing, helpful and extremely knowledgeable. He made me feel extremely at ease, and made this purchase one of the best experience ever. THANK YOU SO MUCH MANNY!

Francarchi

12 de abr. de 2016

This is the 2nd car I get from Many and I will definitely coming back. He gives car buying a very pleasant experience. I will recommend Many and the dealer everytime.

cg0413

11 de abr. de 2016

I had been searching for the right car for a long time and I found it here with Alan at Wide World BMW! Alan was very helpful in answering all of our questions and allowing us to test drive as many times as needed. Alan has been wonderful throughout the purchases process and continues to exceed expectations.

SHARON YIP

9 de abr. de 2016

I am interested to lease a 2013 sedan. Mr. George Popa thoroughly showed and explained each one on the listing and look for each one we have interest to see and to compare. He stayed to the last to lock up the shop due to our late visit. And Mr. Popa and Mr. Gary Shapiro from Finance are also very helpful for dealing with our insurance company to resolve the issues when we return to pick up the car.

Sharon

9 de abr. de 2016

I am interested to lease a 2013 sedan. Mr. George Popa thoroughly showed and explained each one on the listing and look for each one we have interest to see and to compare. He stayed to the last to lock up the shop due to our late visit. And Mr. Popa and Mr. Gary Shapiro from Finance are also very helpful for dealing with our insurance company to resolve the issues when we return to pick up the car.

CarEnthusiest

8 de abr. de 2016

This dealership will try to steal every penny they can from you.They lied about applying a $500 payment waiver towards my first 2 payments and tried to cover up by saying it was applied upfront WHEN IT WAS CLEAR IN MY EMAIL COMMUNICATION with the salesman that it would be applied as a payment waiver for the first two payments. After contacting the salesman and then the manager, (and after getting a nasty attitude and even being yelled at that I was lying) they said they would refund me the money BUT ONLY IF I FILL OUT A POSITIVE SURVEY FROM BMW!!!!!! They are blackmailing me to fill out a survey or else they will keep my money that they stole???! STAY FAR AWAY FROM THIS DEALER!! SAVE YOURSELF THE TIME AND ENERGY and of course your money.

Erlickd13

5 de abr. de 2016

Manny made my car purchase a pleasant experience with his calm 'Can-Do' attitude. We discussed my needs and he made magic happen by helping me find the perfect pre-owned car. The sale was prompt with no hassles and the car was prepped and delivered in a couple days. Everyone should experience car buying from a great guy like Manny.

Erlickd13

4 de abr. de 2016

Manny made my car purchase a pleasant experience with his calm 'Can-Do' attitude. We discussed my needs and he made magic happen by helping me find the perfect pre-owned car. The sale was prompt with no hassles and the car was prepped and delivered in a couple days. Everyone should experience car buying from a great guy like Manny.

jrutherford11!

4 de abr. de 2016

Manny was very responsive throughout the process. He accommodated my schedule and answered every question I had. I would definitely recommend him to my friends.

burntpeaks

4 de abr. de 2016

This dealership is so much better than I've experienced elsewhere. Matt was straight up from the start and worked hard to get me the best deal possible without wasting time. He was straight forward and honest (something missing in most car purchases). Joe Gensert handled the financial part of the transaction and he was equally impressive. I really like the vibe of this dealership. I am so happy I took the extra drive to see these guys. I'll be back for my wife's next car.

Jessica R.

4 de abr. de 2016

Manny was very responsive throughout the process. He accommodated my schedule and answered every question I had. I would definitely recommend him to my friends.

Jimmiewarren3

3 de abr. de 2016

The sales agent, Manny St. Louis, was attentive to my every concern. He was very accommodating and supportive. He made the buying experience worthwhile. I would highly recommend him to my friends.

LDKN

31 de mar. de 2016

Jerry Lim provided us with the best experience buying our new X5. He was so responsive and available for any questions. I would definitely recommend buying a car from him!

bree0006

29 de mar. de 2016

I would like to personally recommend George Popa at Wide World BMW in Spring Valley NY for his outstanding customer service. He was patient, honest , knowledgeable, and fair when it came to selling me my new car. Coming in to a dealership as a women you almost expect to get handled but I can honestly say I was able to communicate all my needs and George made sure they were met. I didn't feel pressured, I honestly left there actually excited about my purchase, which was very different from my first purchasing experience somewhere else. George also made sure I got a fair shake on my trade in, again I told him of my horrid experience else where and he made sure not to live up to it. I would definitely recommend him for all your purchasing needs. Steve K , manager of the service department is awesome as well. He's a straight shooter. Thanks for everything guys!!! - BRI V

cimperiale

28 de mar. de 2016

Met by George at the Pre-Owned site. I was on the road test driving a car immediately. While on the lot, George showed me a few options in cars clearly explained purchase vs. lease advantages, based on mileage and how warranties and service are affected. I was given a low-ball offer for a lease that was a no-brainer. I got a fantastic deal on a fantastic car with absolutely no haggling.Returning to this dealership for my next auto will be my first consideration.

JSS

28 de mar. de 2016

I recently bought a new car from George Popa and without a doubt had the best car buying experience! George is extremely knowledgeable, patient and the best sales representative I have ever worked with. If you are in the market for a car, definitely go see George Popa and the whole team at Wide World BMW. The entire staff is top notch and we couldn't be happier with the experience.Thanks again George!!

Brenda Spry

25 de mar. de 2016

Too often we find ourselves in uncharted waters without a paddle. I drove into this dealership with a like new auto I wanted to trade up from but not take a bruising doing so. I was met at the door by George Popa, the Client Advisor. (What a suitable name for such a distinguished professional.) George listened as I spoke of my wish to own a BMW SUV, though not willing to get burned on the trade in of my like new 2014 vehicle. Simply I wanted to have my car paid off and drive off in a BMW with a reasonable car note. Wha la, mission accomplished. George ask me to be a little more flexible on the minimum payment expectation and he would make the deal happen. I drove away in my BMW X5. ONE VERY HAPPY CUSTOMER.George Popa made this experience enjoyable and stress free. Do yourself a favor, if you really want to be treated fairly and have a great car buying experience, see George Popa and the finance manager oops (misplaced his card) at Wide World BMW in Spring Valley, NY.

Mike D

9 de mar. de 2016

We bought an Audi Q3 from Manny St. Louis and it was one of the more favorable car buying experiences we've ever had. Manny was a straight forward true professional and was a pleasure to deal with

V22

24 de feb. de 2016

The best sales representative/client advisor I have worked with so far. Mark was knowledgable, professional and trustworthy.I highly recommend working with Mark as he is a dedicated professional who goes the extra mile for his clients.

Lyn

21 de feb. de 2016

Bought a BMW 3 series a while back, and I must say having George Popa as our sales representative was an excellent experience. He was very kind and honest. I can certainly say that he is by far the best sales person I have ever met. I will definitely go back there. I've anyone ever needs a used car, look for George Popa, he will not disappoint you!!!!

DanaWinfree

3 de feb. de 2016

I've never met a more honest, hard working, down to earth salesman before in my life! I would recommend George Popa to any and every one looking to finance or lease a BMW. He goes above and beyond to help make sure you get your money's worth for your purchase. He was 100% honest the entire time and not once did he give off the vibe that he was just trying to make the sale. He is the perfect example of excellent customer service. After test driving two vehicles with him I was ready to make my purchase. He kindly asked how much I was working with, we did some number crunching and he recommended CPO program (which I would recommend to anyone purchasing a certified pre-owned BMW) which gives a great warranty coverage on your vehicle based off of the mileage on the vehicle. I can't remember his managers name but he was a great help too. One of the men in the finance department was a jerk and spoke very condescending to me and made me feel like he was telling me what to do more than advising me and insuring that I understood what he was recommending. I did not appreciate that and almost did not leave with the car due to that, but then George and his manager stepped in and referred us to a man named William Gallaher in the finance dept. and he was honest and straight up. He thoroughly explained everything I was signing my life away to and made sure I understood as well as recommended the additional coverage he believed that anyone driving a BMW should have and I ended up purchasing that coverage as well and it was not costly at all. If I can write a review for him as well I will and the next time I visit the dealer I will get the managers name and write a review for him as well. These three guys make a great team and make sure the customer satisfaction is main priority. I appreciate their services and I hope to continue doing business with each of them in the future. THANKS GEORGE! I wish you nothing but the best and I know you will make it far in this field guaranteed. #AwesomeExperience -Dana Winfree

Dana Winfree

3 de feb. de 2016

I've never met a more honest, hard working, down to earth salesman before in my life! I would recommend George Popa to any and every one looking to finance or lease a BMW. He goes above and beyond to help make sure you get your money's worth for your purchase. He was 100% honest the entire time and not once did he give off the vibe that he was just trying to make the sale. He is the perfect example of excellent customer service. After test driving two vehicles with him I was ready to make my purchase. He kindly asked how much I was working with, we did some number crunching and he recommended CPO program (which I would recommend to anyone purchasing a certified pre-owned BMW) which gives a great warranty coverage on your vehicle based off of the mileage on the vehicle. I can't remember his managers name but he was a great help too. One of the men in the finance department was a jerk and spoke very condescending to me and made me feel like he was telling me what to do more than advising me and insuring that I understood what he was recommending. I did not appreciate that and almost did not leave with the car due to that, but then George and his manager stepped in and referred us to a man named William Gallaher in the finance dept. and he was honest and straight up. He thoroughly explained everything I was signing my life away to and made sure I understood as well as recommended the additional coverage he believed that anyone driving a BMW should have and I ended up purchasing that coverage as well and it was not costly at all. If I can write a review for him as well I will and the next time I visit the dealer I will get the managers name and write a review for him as well. These three guys make a great team and make sure the customer satisfaction is main priority. I appreciate their services and I hope to continue doing business with each of them in the future. THANKS GEORGE! I wish you nothing but the best and I know you will make it far in this field guaranteed. #AwesomeExperience

andreaarjundoran

29 de ene. de 2016

George Poppa is very kind friendly and excellent customer service my experience there was one of a kind, not leave Sandy in billing she is so nice and we've never even met. If I ever get another AND I WILL BMW ?? I will return to this place.

Kelly B.

27 de ene. de 2016

If you are looking for a Vehicle George is your guy. My husband and I are military and currently located overseas. I was able to trust George judgment and count on his integrity. He followed up with me everyday and made my purchase easy. You may ask why would you buy a car you only seen online? Because George was professional and carried himself with integrity. Everything he promised he delivered. Thank you George I will see you soon for another purchase!

Kelly B.

27 de ene. de 2016

If you are looking for a Vehicle George is your guy. My husband and I are military and currently located overseas. I was able to trust George judgment and count on his integrity. He followed up with me everyday and made my purchase easy. You may ask why would you buy a car you only seen online? Because George was professional and carried himself with integrity. Everything he promised he delivered. Thank you George I will see you soon for another purchase!

5 time BMW owner

24 de ene. de 2016

8 years ago purchased a CPO BMW from them. After my 3rd service visit I swore I would never go back to them. It was that bad! Recently, 1/21/2016, I purchased another used BMW from them. Took a week to have them get it ready. Finally picked the car up Thursday. On Friday, The day before the big snow storm I went out to lift the wipe from the windshield. The wiper blade was dangling from the metal housing of the wiper. This car passed NYS inspection??? They went thru and checked the car out and placed an inspection sticker on the windshield.!! That tells me this place hasn't changed a bit! So what else didn't they check!! We don't pay for lip service we pay for BMW service!! The place looks new, the sales people are friendly and their service still sucks!! They barely do the minimal to the car to get it out the door. Just stay away from Wide World and find a BMW location that really is a BMW service facility!! This place isn't.

ycb

18 de ene. de 2016

We came in not knowing too much about cars... and with much patience George Popa helped us understand the advantages and disadvantages of the car we were thinking of purchasing. We recommend Wide World BMW to anyone looking to buy a car!

wolfman888

18 de ene. de 2016

i came in to take advantage of a bmw early lease termination program. i was treated very well. the sales staff were efficient and friendly. they made the process painless and i am very satisfied with how things went. this was my second car leased from them. my service experience was also first rate. i have no problem recommending them for anyone who wants a performance car from an efficient and friendly dealership.

canis lupus

18 de ene. de 2016

i came in to take advantage of a bmw early lease termination program. i was treated very well. the sales staff were efficient and friendly. they made the process painless and i am very satisfied with how things went. this was my second car leased from them. my service experience was also first rate. i have no problem recommending them for anyone who wants a performance car from an efficient and friendly dealership.

driver8

17 de ene. de 2016

Made my lease-end to new lease process easy: presented availability of comparably-equipped vehicles, maximized incentives and loyalty credits, prepared all the paperwork, turned in old and took delivery of new. Easy. Even took care of lease-end inspection. I value this type of efficient service.

driver8

17 de ene. de 2016

Made my lease-end to new lease process easy: presented availability of comparably-equipped vehicles, maximized incentives and loyalty credits, prepared all the paperwork, turned in old and took delivery of new. Easy. Even took care of lease-end inspection. I value this type of efficient service.

Momof3

11 de ene. de 2016

We put a down payment on a used vehicle for $18k,then we're told that another salesman took a down payment from another customer the next day without our salesmans ( George Poppa)knowledge. The manager Fadi Iskander,told George Poppa, which ever customer comes in first gets the car. We traveled an hour and half with our entire family to get there...we test drove the car. All the tires were flat,3 handles on the doors were broken and there was a transmission leak. George assured us something would be worked out...we decided to move forward on the car. George then informs us that the price of the truck was now $20k per the website. He told us there was work done to the truck within the 2 days of the price change. We wanted to see the form for the work that was done 2days prior and also why the transmission leak,door handles and tires were not fixed during those 2 days. This time the manager, Fadi Iskander came to tell us that he could not sell us the truck,that he was going to sell it to the other customer For the new price of 20k.At this time,we have spent an hour at the dealership test driving the truck and asking questions we never got answers to. Confused and dissapointed to hear this..we asked Fadi Iskander why he didn't tell us this an hour ago, why couldn't he produce a work order for raising the price of the truck with in 2 days. His response was.."there was a miscommunication and there was nothing he could do to help us"...Fadi Iskander is a bad business man, My family was embarrassed and humiliated by Fadi Iskanders behavior.

Zomojack

9 de ene. de 2016

I was searching for a used vehicle and found a 2007 Cadillac avalible at WWB.Contacted the pre owned department and was told the vehicle I was interested in had a buyer on it and was not avalible , by George Popa , price was $18,795. Continued shopping elsewhere on line , the next day while searching the web I came across the Cadillac again and now the price has gone up to $20.899 so I throw a call to George Popa again and ask him what was going on with the truck, he tells me the buyer fell through , could not get the credit , and is now avalible again , doesn't know anything about the increased price , but said he thought it was incorrect and that if I wanted to I could put a deposit on it , this was a Thursday night January 8th, the next day he sends me over docs via email to sign and send back and then informs me that there is another deposit on the truck and being so whoever gets to the dealership first will get the first shot at the truck...told me to be there at 9:00am Saturday when they open, Now, I live on Long Island and it's an hour and a half drive so I was concerned about this and discussed this with George again, of course he reassured me it wouldn't be a problem. Saturday morning ,January 9th we all leave the house at 7 am to get there for the store opening as per his reccomendation..we arrive there and he says nothing about the other buyer, we check out the vehicle which has some issues , 3 broken outside door handles that are falling off the truck , a transmission fluid leak from the fluid cooler lines , dripping on the ground, an instrument cluster that says program cluster every time you start the truck , the low tire message was on all the tires were 10 psi low at 23psi, knowing you had a customer coming to buy this truck you would figure they would have at least aired up the tires, I was soon to find out that was the least of our problems that day....I was only made aware of one broken handle during our discussion , nothing else....we road tested the truck and returned to his office. He now gets out all the paperwork,So I ask him "what is the real price of this Cadilliac"? , he goes on their web site and says its $20.899 so I asked him why...it went up $2k said they did a bunch of repair work during the reconditioning and they had to adjust the price up to cover it....so I question him and said you had it sold for $18,795What was done to increase the price?There were still repairs that needed to be done. So as per previously discussed , I asked him for the contact Internet price of $18,795, said he would take the offer to the manager and we waited....when he returned he told us that the $ 20,899 price was it and he would not adjust the price or fix any of the stated items??!! So we asked him to produce service order of the said repairs they performed to cause the increase and uneasily he got up to get it and was gone for a long long time.....George returns to the desk and tells us it was a Nys safety check (Inspection) and produces nothing for us to see.... The Manager sees he is sinking fast and comes strolling over and tells us that "we had to replace the battery and the instrument cluster which I knew because it was not programmed to the vehicle( program cluster message on startup) cause the dead battery burnt it out" ?Just to give you guys out there a little background , I am an ASE CERTIFIED MASTER TECHNICIAN and have worked with General Motors products exclusively for the last 12 years . I have never seen this in service during my tenure , but the pre owned Manager assures me it's a common occurrence ....and the next thing he says is WE HAVE THE SECOND DEPOSIT ON THE TRUCK AND WE HAVE TO WAIT UNTILL 12:00 pm for a client with the FIRST DEPOSIT ,that is coming from PA to look at it and if he doesn't buy it then we can!And just prior to that he told us he doesn't take deposits on vehicles from out of state...its getting deep now.So we discuss this with the manager , that we were misinformed by the dealer and we traveled 90minutes early this morning to get here to be first as per George Popa , and he said sorry but we can't sell u the truck ... Unless the other deal falls through, funny though they were ready to sell it to us at the higher price without hesitation , but being an informed shopper they decided to fabricate a whole mess of LIES to kill the sale.We told the Manager it was bad business practices but he really dident care..By the way he is a new manager and doubt he will last long running the dept like this..... So we got a big jerk around by them , wasted half a Saturday and left disappointed ..Then I get this message from George..in a text....Mike, I am speechless. .. I feel like sorry or apologize doesn't do anything to the situation. Excuses and explanations are useless, I will take the hit on this. Please let me know if there is anything I can do about this. Thank you. George .What they could have done is been fairThat's all .... We weren't asking for anything more.

Vijayg

29 de dic. de 2015

I got my first BMW (a 2016 X3 xDrive with all necessary packages as per my need ) from Matt. The whole experience was amazing; right from the first day we spoke, he was very helpful like a knowledgeable friend rather than a salesperson. He never made any attempt to up sell anything, in fact he asked me not to buy things which I might never need. I would recommend Matt as CA for all my friends and family. Thank u so much Matt for the amazing BMW buying experience. Hope to see u soon

nickx32016

26 de dic. de 2015

Alan Himmelfarb is an excellent salesman. He took his time to explain everything about the vehicle and all options available,he made a complicated process seem so simple.Alan was very professional,honest,friendly and extremely patient. I would definitely recommend to anyone looking for a no-stress buying experience.

Moshe

25 de dic. de 2015

I found Alan Himmelfarb and Brian Sorce, the sales manager, to be friendly, knowledgeable and helpful. I shopped around and found their pricing to be competitive. They also make servicing my vehicle very easy.Overall, I had a very good experience and would definitely buy from them again.

stopsallystop

18 de dic. de 2015

I purchased a used VW from WW BMW. My salesman, George Popa was exceptional. Every part of the transaction was smooth and enjoyable. If I get to a point where I am able to purchase a new BMW, I will certainly return to this dealership. I feel like I got a a good, honest deal.

stopsallystop

18 de dic. de 2015

I purchased a used VW from WW BMW. My salesman, George Popa was exceptional. Every part of the transaction was smooth and enjoyable. If I get to a point where I am able to purchase a new BMW, I will certainly return to this dealership. I feel like I got a a good, honest deal.

mitch71

11 de dic. de 2015

I recently purchased a BMW 428i and had a great experience at the World Wide BMW dealership. I got pricing from TrueCar, and my sales person Mark Stephenson went to work right away to find the ideal car for me at the guaranteed price. He was very friendly to work with, and went the extra mile to ensure that I was satisfied with my purchase. I would highly recommend this dealership and team, and especially Mark, for his work in ensuring that I was a happy customer.

123peter

27 de nov. de 2015

George is a great guy, he was very helpful!! i had worst experience with Bayside BMW before but George changed my mind! if u want buy a BMW he is someone u can trust, which is the most important skill for a good dealer!

canuckny1

23 de nov. de 2015

The dealership and George Popa were Pleasant, Welcoming, Helpful, Patient and Friendly. They went out of their way. An A+ rating from me. Thanks George

Eltone

17 de nov. de 2015

We came just to take a look. He had appointments and still found time for us! He knows his job! Go there and see for yourself! Thanks Ron!!

Kmm1220

30 de oct. de 2015

I just leased a gorgeous new 4 series convertible from WW. This is my fifth car from this dealership and I will be back for more. Joe S. Provides excellent customer service and I couldn't be happier with the car. The service department at WW is also excellent and extremely accommodating. Highly recommend!

Drsayed

15 de oct. de 2015

I was looking for BMW 640 xi ..through carsdirect/TrueValue Mr Mohamed Latif talking to him over the phone He relized I m serious buyer and convinced me to drive 1;15 m to thier dealership.Trustworthy.people

Skynetftw

14 de oct. de 2015

I was introduced to wide world through truecar however ended up going with a different car.They did however honor the true car quote and were very upfront about fees and the process of purchasing.Matthew was a great salesperson and you can tell right away that he is an advisor you can trust.Even the people not involved with my deal were friendly and outgoing.They took in my old car and the process was extremely smooth.

Very Concerned Mother

14 de oct. de 2015

I've had only 1 brief encounter w/ this individual. I kept it short & brief because after greeting me via phone, the individual went into straight cover up mode as opposed to answering the questions from the night before. This individual made assurance to my husband that 'everything will be taken care of" the nite in question. So much, that he stated no loaner will need to be distributed because it will be handled accordingly. Once there (the dealership), as I wait in plain sight because of the run around, lies, & STILL (to this minute) failure to answer my question, I've lost all trust & faith w/ this service department regarding the safety & strict liability of a vehicle I purchased from them couple years ago. Upon waiting, his staff ended up forcing me to take a loaner because in their exact words "the 3 issues I brought to their attention & confirmed by them was an issue" & will take 6 hours to be done & they must order parts. All of a sudden, close to 24 hours later, I get the rudest most unprofessional phone call from Suzanne, warning me to return the vehicle & pick up mine & that only one thing was done "out of good will" & that now I have another added issue. Really?? Another issue w/ me vehicle from the 2 days prior when I confirmed that a second opinion was right. I've continuously asked the question regarding my inspection w/ the service department & NO ONE wants to provide it to me. The repeated response: the techs who worked on your vehicle is not here at the moment. Really? Violations on Product Liability, Negligence, Consumer Product Safety, & Duty to Warn were ALL compromised & I will dig deep to get my answers, since "my techs are always unavailable".The safety of my child comes 1st!

msw95998

13 de oct. de 2015

I bought a 428i Convertible as a birthday gift for my wife. George Popa worked hard to get me a great price and keep the process a secret so that we could make this a surprise. He even acquired a giant gift bow to put on the car. The dealership was never pushy and easy to deal with. Transaction was simple. Thanks George & Wide World BMW.

G. G. Neffinger

9 de oct. de 2015

Experience was pleasant and seamless despite the multiple steps in the process. I was able to return within two days with my check and grove off the lot in less than 90 minutes.

Daramgee

8 de oct. de 2015

Just leased new X5 from Jerry Lim and I have to say this is by far the easiest and stress free car shopping experience. Everything went smooth, and Thank you Jerry and Sales manager, Mohammed for giving me a nice deal!

Abhi K

2 de oct. de 2015

I wish there is NEGATIVE -100,000 rating on YELP which I can give to WW BMW. This review was pending for more than 6 months. I order 2015 X5 from Out of State with WW BMW.Where do I start, these guys are thug, liar, cheaters.I ordered the X5 from out of state. First they will trap you by giving low monthly lease cost. And they won't give you selling price until you sign the paper. How you are supposed to make sure all numbers are correct (MF, Residual, total cap cost) etc.Brian Sorce - Who made him GM/Sales director. He doesn't know a thing how to talk to customers. He has very bad attitude. Working in BMW center doesn't make him VIP. Their CA/sales lying about everything. He will commit to everything but nothing gets done. He promised all weather mats to me. When my car was shipped to WA, he told me someone stole from my car. Then for over a month, I was calling and getting replied back that yes, It was already shipped thru courier. and guess what after 6 months I have not still received any courier with mats.Their finance guy- slipped BMW credit card application in my lease paper and I got 3 extra hard inquires on my credit report from BMW Credit Card. I didn't even ask to sign up for BMW Credit card. I was this close to report to FTC. And these morons, did 3 hits on my credit history. And I paid $500 for my license and DMV. They didn't return anything after DMV plates. Told me $150 is for outside vendor who process the DMV paper work. Initially they told me anything remaining from DMV cost, I will get back. $500 for DMV plates?? Other BMW dealer charged me $238 for plates and title.I checked with my other friends who order X5 from WW. They have the same experience. Took 2 months for my NJ friend to get his plates from them. WW goal is sell the car then don't know the person. Advice - Run from their dealership, don't even look back. I will post this to every BMW forum make sure people don't get trapped.

unsatisfied222

29 de sep. de 2015

I bought a used car from here. A year later I had continuous issues that the service department could not fix. They just want to rip you off and take your money regardless of the fact that you have extended warranty. I had to trade in the crappy car they sold me. I would never step foot inside their dealership every again.

jam99

24 de sep. de 2015

Alan never put any pressure or tried to rush me into signing anything. He was even willing to work with me over the phone prior to comming into his office. This was by far the best leasing experience i've had in many years. Good price and zero headaches. Everything that was said and promised to me was delivered. I would highly recommend speaking to Alan Himmelfarb if you are on the market for a BMW.thank you Alan and the team at Wide World BMW

jay123

2 de sep. de 2015

they took my money and I told them I do not want to buy a car from them. They have not refunded my money and it has been three weeks. Very poor customer service and no one in the whole dealership picks up the phone. Terrible business.

Ajpic

26 de ago. de 2015

I leased a 2015 x1 from Wide World BMW in Spring Valley and it truly was a pleasure doing business with Alan Himmelfarb and the rest of the team. I visited a few other dealerships before I stopped at Wide World BMW and they by far were the most professional, trustworthy and friendly crew. I was very pleased with my dealings with Alan. He was the reason I decided to lease with Wide World! The sale was very easy with absolutely no pressure. I highly recommend Wide World BMW and Alan Himmelfarb.

ajpic

25 de ago. de 2015

I leased a 2015 x1 from Wide World BMW in Spring Valley and it truly was a pleasure doing business with Alan Himmelfarb and the rest of the team. I visited a few other dealerships before I stopped at Wide World BMW and they by far were the most professional, trustworthy and friendly crew. I was very pleased with my dealings with Alan. He was the reason I decided to lease with Wide World! The sale was very easy with absolutely no pressure. I highly recommend Wide World BMW and Alan Himmelfarb.

Happy Customer

25 de ago. de 2015

I found my salesperson George Popa to be one of the most professional individuals I have ever dealt with. He was honest, straight forward and someone that I knew in the first 10 minutes I could trust him with my purchase. Wide World BMW is so lucky to have him. Thanks George, you are the best. Homeira

Alice49

24 de ago. de 2015

I have a great client advisor who is always available and was able to provide me with the car I wanted at the price I was comfortable with. This is my third BMW from this dealership. Everyone I have dealt with has been great. My only complaint, and I've said this before that the client waiting area is not up to par with other dealerships. Snacks are absolutely nothing, and there is nothing enticing about sitting in the waiting area while work is being done.

HsayedMDatgmail.com

22 de ago. de 2015

Trustworthy ..upfront friendly , Honest would do business with again.I sent request through True car they honord the request..dealer way out of my way 1.5 Hours awayMr Latif called me and sounded trustworthy worth the drive..I got the car Both of us happy.

PaulC

21 de ago. de 2015

I have dealt with many dealers in the past, and I think I'm a picky customer. Wide World BMW is one dealer I would not hesitate to recommend to friends. This is the second time I bought a car from them. But this time I bought a pre-owned. Besides getting a reasonable price (again), the experience we got was wonderful. In particular, The Client Advisor George is friendly, resourceful, and even more importantly, he has earned my trust. Dean at the service department is simply outstanding. They will take care your needs.

Solonge85

20 de ago. de 2015

I could not be any happier with the service I received from Wide World BMW and Markensy! I harassed him for MONTHS and in the end he made all my dreams come true! There was no question left unanswered and I truly felt like I was treated with VIP treatment from beginning to end! My mother, Aunt and I have all purchased BMW's from Wide World and are completely satisfied!

Hking217

14 de ago. de 2015

I recently purchased a pre-owned BMW from Wide World. The experience was outstanding. The sales advisor, Emmanuel Saint Louis and finance guy Joe Gensert took good care of me. I was really comfortable with and my transaction went smoothly.

rockM3

12 de ago. de 2015

We recently purchased an X5 and our sales person, David Reilly, went above and beyond to make our experience an unforgettable one. He exceeded our expectations and gave us a price on the X5 that can't be had anywhere else. David is also a car enthusiast like myself and to know that someone shares the same passion, makes the buying experience that much better. Going forward, he's the only one I'll see when buying a new car.

Jenniferbristow

10 de ago. de 2015

My husband and I bought a new BMW 2015 X5 and we only have great things to say about this dealership. After working with someone else at another dealership we were so happy with our choice of working with them. Our salesperson Ben Bautista and Joseph Gensert in the finance department were amazing. Very professional and honest about everything. We would only come here in the future and recommend this dealership to all our friends. A perfect experience.

td123456

8 de ago. de 2015

I leased my 2015 x5i from Wide World BMW in Spring Valley in July. I visited several dealerships before I stopped at Wide World BMW. I was very pleased with the professionalism of my sales person Alan Himmelfarb. He was the reason I didn't go anywhere else. The sale was very easy with absolutely no pressure. I highly recommend Wide World BMW and Alan Himmelfarb.

ansontang

29 de jul. de 2015

I called World Wide BMW in the afternoon hoping there would be availability to have a NYS safety inspection done to my new car. The rep on the phone immediately said, "Sure, come on in, we're open until 8PM." I drove up to service from Fort Lee, NJ which is 30 minutes away immediately.When I arrived, I approached Dean and he was immediately very helpful. He explained to me the process, since this is my first time there, and accommodated my requests. This was the fastest I have ever been in and out of a car dealership in my life. I was literally out the door in under 15 minutes! Kudos to Dean for being a professional and explaining a few details to me!

Jaclyn0307

28 de jul. de 2015

I just leased a new BMW 320xi Sedan from the Wide World BMW dealership in Spring Valley, NY and had a wonderful experience. Sales Manager Joe Gensert and Client Advisor Jerry Lim were both extremely friendly, knowledgeable, and helpful. I would definitely recommend this dealership to others!

bmwlover1

27 de jul. de 2015

George in Pre-owned department is extremely friendly, I highly recommend him to anybody interesting in buying used car from them. Other than him, nothing special. Price probably is good.

MaryN77

7 de jul. de 2015

My family and I bought 2 vehicles previously from Wide World BMW. George Popa assisted us with our 3rd purchase. A Black BMW X5. George is awesome to work with and very diligent following up. Overall, I was very impressed with the professional and courteous service that we received. George made sure we were taken care of from start to finish.

Frankee68

29 de jun. de 2015

I recently purchased a 2012 Hyundai Elantra from Worldwide. My salesman George Popa was very professional and courteous. Answered all my questions and promptly returned my phone calls. Overall a decent experience as far as purchasing a nice pre owned vehicle at a good price.

claha.1422

13 de jun. de 2015

I purchased my X5 in April of this year from World Wide BMW. So far my vehicle has been performing great. My salesman was Allan, it as a pleasure working with him. His experience in sales tremendous, he is very informative and have a wide knowledge in BMW technology.Allan was very respectful and accommodating.Not only would Allan have my business again, but as a result of his performance I would delightfully recommend World Wide BMW. Customer Hazel

Geralyn Val

12 de jun. de 2015

Joseph Gensert helped me and I couldn't ask for a better representative. Very professional, courteous and helpful. I wouldn't go to any other place and would recommend to all friends and family.

Mamadukes

11 de jun. de 2015

I had a great experience with this BMW dealership especially because of salesman Mikal-Alexander Smith and his manager Chris Walls... I have recommemded them to many of my friend... Maria Cameron

NoreenH

9 de jun. de 2015

Lots of Good Things to say about Wide World BMW!! Not sure if those who had negative experiences are their own worst enemies...but I cannot say enough good things about the Staff and Service at WorldWide BMW. I just bought a 535i xdrive from Ron Charles at BMW! From the test drive to driving the car off the lot this was one of the most pleasant experiences I have ever had buying a car. Ron was helpful, professional, and knowledgeable. He spent time with me, set up BMW Assist for me and then ran me through a call, provided all weather mats as well as the lovely carpet mats for my car. I would recommend him to anyone purchasing a certified pre-owned or pre-owned BMW.The dealership was amiable regarding price negotiation (my least favorite part of buying a car). We went back and forth only twice and we agreed on a price that was actually a tiny bit lower than what I wanted to pay and well within reasonable pricing for this car. I had done my research and knew what the car was worth. They obviously respect and take seriously someone who doesn't play "low ball" games.The financing department (William) was efficient and got me an Amazing LOW rate! There is no pressure to buy additional and extended warranties. There was a small issue with the vent in the back seat and Steven in Service was right on it. He got the part and installed it at no charge and with lightening speed. Steven has also been very helpful with my 2001 BMW 7 Series (my first BMW baby and my favorite). He is professional, knowledgeable, personable and helpful. I highly recommend seeking him out if you need to use their Service Dept. Service delivered a car that looked like it just rolled off the line. It was cleaned inside and out, waxed, tires shined, windows treated with rain-x (?) woodwork polished, and leather seats spotless!AND of course I bought another Ultimate Driving Machine!!!! I am a huge fan of BMWs and they never disappoint me! I have already put 1,800 miles on my new car (got it less than 1 month ago) I love everything about it: The comfort, ride, handling, responsiveness, cabin layout, computer, etc! It is so much fun to drive!I would not hesitate to buy another car from World Wide and would recommend them in a heartbeat!

Noreen H

9 de jun. de 2015

Lots of Good Things to say about Wide World BMW!! Not sure if those who had negative experiences are their own worst enemies...but I cannot say enough good things about the Staff and Service at WorldWide BMW. I just bought a 535i xdrive from Ron Charles at BMW! From the test drive to driving the car off the lot this was one of the most pleasant experiences I have ever had buying a car. Ron was helpful, professional, and knowledgeable. He spent time with me, set up BMW Assist for me and then ran me through a call, provided all weather mats as well as the lovely carpet mats for my car. I would recommend him to anyone purchasing a certified pre-owned or pre-owned BMW. The dealership was amiable regarding price negotiation (my least favorite part of buying a car). We went back and forth only twice and we agreed on a price that was actually a tiny bit lower than what I wanted to pay and well within reasonable pricing for this car. I had done my research and knew what the car was worth. They obviously respect and take seriously someone who doesn't play "low ball" games. The financing department (William) was efficient and got me an Amazing LOW rate! There is no pressure to buy additional and extended warranties. There was a small issue with the vent in the back seat and Steven in Service was right on it. He got the part and installed it at no charge and with lightening speed. Steven has also been very helpful with my 2001 BMW 7 Series (my first BMW baby and my favorite). He is professional, knowledgeable, personable and helpful. I highly recommend seeking him out if you need to use their Service Dept. Service delivered a car that looked like it just rolled off the line. It was cleaned inside and out, waxed, tires shined, windows treated with rain-x (?) woodwork polished, and leather seats spotless! AND of course I bought another Ultimate Driving Machine!!!! I am a huge fan of BMWs and they never disappoint me! I have already put 1,800 miles on my new car (got it less than 1 month ago) I love everything about it: The comfort, ride, handling, responsiveness, cabin layout, computer, etc! It is so much fun to drive! I would not hesitate to buy another car from World Wide and would recommend them in a heartbeat!

gdaqui

8 de jun. de 2015

I leased my 2015 528xi from Wide World BMW in Spring Valley and I must say I was very pleased with the professionalism displayed by my sales person Alan Himmelfarb. I never felt as if I was pressured into making a deal. I was very pleased by how painless the documentation and financing process was. I highly recommend Wide World BMW and Alan Himmelfarb.

BMWx1

8 de jun. de 2015

The buying experience at Wide World was great. Alan & Joe were both very helpful and friendly. They helped to make the entire process go very smoothly.

Princes197

5 de jun. de 2015

When to buy a car I knew what I wanted. George Popa help me with my decision, and Ned in the financial department knew what I need it. Everything was done fast. Had a small problem with the car and they reacted fast.

lindberg

26 de may. de 2015

The best car shopping experience I have ever had, Joe and David were super helpful and honest making the entire process extremely easy and enjoyable. They have been continuously available after with any of my questions I had with my new car.

pomona

21 de may. de 2015

My experience leasing a new BMW was very pleasurable thanks to our client advisor,Alan Himmelfarb.Alan was a real professional.He dealt with us in a way not seen at many dealerships that i have been to.No pressure,very helpful & courteous.That was Alan.I really found him to be a great example of how to deal with people.

chenju

19 de may. de 2015

I bought a brand new X5 from Wide World BMW on 1/2/2015. The sale person, his name is Charles Phillips, asked me to pick up my car at 3 pm. We went there on time, but did not get our car until after 7pm. Then we found some scratches on the car. The sales person insisted that they were not scratches. Finally I had to call a sales manager whose name is Joe. Joe asked two workers to re-polish those spots and finally the scratches were gone. We left the dealership at 8pm. Horrible experience!We paid dealership $450 for motor vehicle fee. The sales guy said we would get refund if the fee was less than that amount. A few weeks later, we got the receipt for $371. I called Charles more than three times for refund of the difference. Each time he gave me different stories (eg. will mail to you in couple of days, the check was mailed, let me check again). I had to call Joe, the sales manager to resolve the issue. Joe said he would let me know within two days. I never got his call, even though I left him two messages. I left a message for general manager today. I hope he will return my call. If you are owner of this dealership, please contact me too.

bree m w

19 de may. de 2015

I have had multiple car services with world wide BMW. I work with either Suzanne or Steve in the service dept. They are both very helpful, professional, respectful and go out of their way to help me out. I wouldn't go anywhere else for service. Even if I move far away I would still travel top this location for service.

A Shar

15 de may. de 2015

I recently got my X3 from this dealership. I was contacted by Ron Charles who was friendly and assisted me with the whole process. They have the best prices and work with you to accommodate your needs. Had a fairly simple and straight-forward procedure compared to how some of the previous dealerships handled it based on my experience. I would definitely go back for another car with these guys.

Cynceretl

7 de may. de 2015

Place a deposit on a m3 5 weeks ago and still don't have a production number ,spoke with joe sales manager he said I should get a car in September ,this place is a joke ,DONT GO THERE Save time

kitcat

7 de may. de 2015

I brought my 2008 5 series BMW in on a tow truck-they where so helpful idecided to buy a used 2013 5 series.

kitcat

6 de may. de 2015

My 2008 BMW came in on a tow truck .Suzanne was so helpful and sympathetic my car was fixed(needed new starter). About a month later I decided to trade my car in and buy a used 2012..Remembering what a nice experience I had at dealership with Suzanne I decided to look at Wide World BMW. George was great he was leaving for the day and stayed to help make the deal happen.

World wide bmw 2

2 de may. de 2015

Alan was very helpful, professional, and accomadating. He didn't rush or pressure us into the sale. We highly recommend him for any purchase..Thanks

poor guy

28 de abr. de 2015

Worst dealer. Deposit made but promise fake, if you don't have ordering allocation, don't take deposit. This dealership is only good for average level BMW, if you want high end, you better think twice.

Elc123

27 de abr. de 2015

Alan made this a quick and no nonsense lease. He worked by listening and then making it happen. He was forward and honest. My wife got the car she wanted at the price that made it work.

chang.mike

27 de abr. de 2015

This is my 7th vehicle from Wide World BMW, and out of my experience with 3 other sales representatives, Alan, was by far the best sales representative i have dealt with. He had given a hassle-free transaction, and was on top of every request/questions I had. If you plan on visiting this dealer, contact Alan.

Clara W S

18 de abr. de 2015

This is my second car with this dealer, and they are a pleasure to work with. The price is right, and they are good for their word and very Helpful.

GennyR

16 de abr. de 2015

I am so glad that i decided to go with this dealership. Mr. Alan Himmelfarb scheduled an appointment and from that moment on, I felt that I was really getting the best customer service and the best deal. Now, I am driving the car I have always wanted with grace and style. Plus the best part, I get 24/7 instant road assistance, police protection, etc with the touch of an sos button within the car. This was very gratifying to me. I don't know why It took me so long to get this car. Thanks

Nicholas

14 de abr. de 2015

Alan was a pleasure to deal with -- knowledgeable about his product, very professional and did everything he could to make the deal work. For example, when we went to pick up our car, the 3rd party bank had mistakenly made the check out to "World Wide BMW", not "Wide World BMW". As a result, we were unable to pick up our car that day. Alan was very understanding of our predicament and, when the check was fixed days later, Alan delivered our new car himself to us in Queens. Extremely kind and great service. I wouldn't think twice about returning to him and WWB in the future.One suggestion to Wide World BMW: to avoid situations like mine (which you said are not unusual), perhaps you'd consider opening a separate bank account in the name of "World Wide BMW" so that you can deposit the erroneous checks?

Isaac Sanchez

14 de abr. de 2015

I purchased the 2011 BMW 328xi back in February 27, 2015, from Emmanuel Saint Luis, an excellent salesman. He will go to the limits to satisfy the consumer more so what he has done for me cannot be explained. I would highly recommend Manny.

fgreene

13 de abr. de 2015

This is my third car with this dealer, and they are a pleasure to work with. The price is right, and they are good for their word. The team, starting with Alan Himmelfarb is outstanding and make a stressful experience pleasurable.

85isaac

11 de abr. de 2015

I purchased the 2011 BMW 328xi back in February 27, 2015, from Emmanuel Saint Luis, an excellent salesman. He will go to the limits to satisfy the consumer more so what he has done for me cannot be explained. I would highly recommend Manny.

Leil

9 de abr. de 2015

This is my first BMW because we met Mr Louissaint. He displays a high degree of tact, diplomacy and understanding. I can't Thank him enough.

Sales Manager

4 de abr. de 2015

When there to trade in my car for a used BMW and wasted (3) hours of my life which i will never get back. Many of the used vehicles has visable damage on them, from body work to bent rims. Once I picked out a vehicle, they sat me down and started to show me "Numbers" which benefited them. I then asked them how much would I get for my trade in and they offered thousands of dollars less. When I told them I wanted a "Fair Trade In Value" obtained from Cars.com, they told me that are giving me a "Car Auction" value. Never heard of that, (unless they can predict the future). Basiclly told me to take it or leave it, so I walked out. Dont waste your time like I did

Mrjspatel

2 de abr. de 2015

Second time leased vehicle from this dealership, same sales rep Alan, great service, friendly environment, good to go there!!! Leased new 535 x drive march 2015

bbi

1 de abr. de 2015

This is my 6th BMW. Purchased a new X5. Brian Waters, Brian Source EXCEPTIONAL knowledge, service from start to finish. The only Dealership to purchase a BMW.

Lynkesys

30 de mar. de 2015

This would be my second amazing lease deal that Mr. Louissaint has managed top pull together for me. I reside at Nassau Country Long Island and comfortably state that no BMW dealer on Long Island can even come close to the lease offer that he is able to provide.I originally first thought I was just lucky that I got my 2013 328xi the first time back in December of 2013 from him at the only he could provide. Then unfortunately I got into an accident and I had to replace my car. I first got pricing on Acura TLX since I already have an Acura and assumed price would be competitive and lease would be in low $300/mo but that is not the case. Then reached out to only person I trust on BMW side and to my surprise like once again Marckensy put together a fabulous lease deal for me on a brand new 2015 328xi at same price not cost increase of any sort. Also just to show what a special and service oriented guy he is I wanted share the fact that he even took my Subaru WRX as a trade in on the first lease. On the second replacement lease offered to return my rental to Enterprise. H is a very pleasant , friendly, and straightforward salesman. If you are looking for a great car and exceptionally competitive price I challenge people to do their research and when done come and compare price and individual attention you will surly get form Mackensy.

hildong

30 de mar. de 2015

I priced my BMW via truecars.com for the first time ever vs going to a traditional local BMW dealership. World Wide BMW had the lowest price but I was hesitant because it was a hick from me. However, I am soooo glad that I did. Brian W. handle my transaction with courtesy, class, and exceptional communication skills. My car took almost 2 months to complete production but as soon as I send an email, he responded promptly. If he didn't have an answer, he would get it. He was very proactive.I didn't get the number what I wanted for my trade but in any negotiation it's never about what one side wants, it's all about meeting somewhere that's fair for both parties. We were off by $1k but we both got creative to meet common ground. I was very PLEASE w/his eagerness to get the deal done right. YES I personally am aware that they will make a nice profit from my trade but I also know I could've sold the car on my own, but it was my choice to trade in vs from dealing w/phone calls, test drives, and unrealistic crazy buyers (like some of the reviewers here LOL). For the record, I did stop by my local dealership that I've purchased 2 recent BMWs, WIDE WORLD BMW was almost $2,000 CHEAPER and my trade was worth HIGHER by $2000. You would think my local BMW dealership would appreciate or be fair to a repeat customer.... This is my 10th BMW, and I be honest I don't have dealership loyalty. As long as they have the best price at the end of the day I am there HOWEVER, Brian has changed my mind. He will be my goto guy for years to come.

carta1215

14 de mar. de 2015

Great experience working with Manny and Chris. Always professional and attentive. Purchased a preowned BMW. They start at a fair price unlike many others where you have to negotiate for hours. Quick to get me set up with a test drive. They are very busy on the weekend so the purchase process did take quite a bit of time. Worked with Ned for financing. Nice guy. Recommend these folks to others

Kevanl

13 de mar. de 2015

I always have a great experience working with Alan. I get a great price with no halgling and honest advice. It is a pleasure to work with him.

JAM

12 de mar. de 2015

I had not bought from this dealer previously but they had some of the best prices of comparably priced X5's in my 100 mile search radius. I had seen a car on Cars.com and reached out to Alan based on strong reviews of other people that had dealt with him. I called, we spoke, he emailed me the full specs of some cars I was interested in and I decided to visit in person the next day, a snowy Saturday morning in February. Alan was as described and extremely helpful in every way. I would deal with Alan again. We test drove a car, settled on an X5 with the right specs and was told it would be on a trailer the following week from South Carolina. With some back and forth and the help of Joe the sales manager we shook hands on a good deal that morning. Both men were a pleasure to deal with and I would recommend them to others. I returned the following week to pick up the X5 and the whole process was extremely smooth. Alan took care of all the necessary paperwork, went over the key features of the car again displaying patience and kindness. Ned in the finance dept also was efficient and professional.Many thanks Alan, you were indeed a factor in my decision to purchase from Wide World BMW.JAM.

JAM

12 de mar. de 2015

I had not bought from this dealer previously but they had some of the best prices of comparably priced X5's in my 100 mile search radius. I had seen a car on Cars.com and reached out to Alan based on strong reviews of other people that had dealt with him. I called, we spoke, he emailed me the full specs of some cars I was interested in and I decided to visit in person the next day, a snowy Saturday morning in February. Alan was as described and extremely helpful in every way. I would deal with Alan again. We test drove a car, settled on an X5 with the right specs and was told it would be on a trailer the following week from South Carolina. With some back and forth and the help of Joe the sales manager we shook hands on a good deal that morning. Both men were a pleasure to deal with and I would recommend them to others. I returned the following week to pick up the X5 and the whole process was extremely smooth. Alan took care of all the necessary paperwork, went over the key features of the car again displaying patience and kindness. Ned in the finance dept also was efficient and professional. Many thanks Alan, you were indeed a factor in my decision to purchase from Wide World BMW.

jsong23

5 de mar. de 2015

I recently purchased a BMW X3 from Wide World BMW. I worked with Alan Himmelfarb who was very professional, patient and gave me a great price. Before purchasing from this dealer, I asked several other dealers to give me a bid and Alan gave me the best price. He is also very experienced and could point out things that might hold up the purchase. He also helped us through the buying process and showed us how to use the vehicle in detail. We are very happy with the car and this dealer. I will highly recommend this dealership to my family members and friends.

Floydosmith

1 de mar. de 2015

Euna Wilson did an amazing job throughout my car purchase. She picked me up from New York, drove me to Spring Valley, and advocated for me all the way. Euna is the best!

Isaac

28 de feb. de 2015

Wide World BMW is highly recommended;greeted with open arms, I was feed, & given the best quality service a guest could ask for. Manny is very knowledgeable, so whatever you need to know he's your man.

Mark

22 de feb. de 2015

Alan Himmelfarb was great. He happily accommodate all of my requests. Joe the sales manager also was extremely helpful. Pricing and service are top notch.

Carolb416

13 de feb. de 2015

Bought a pre-owned 750 LI from this dealership and have had nothing but problems with the car. The service staff go above & beyond for me but the reliability of the car is not what I expected.

Phil D

6 de feb. de 2015

I had been searching for weeks for the best BMW at the best price. After visiting several other BMW dealerships, World Wide BMW offered the best deal and the best service. Brian could not have been more accommodating and informative. The car I eventually leased had more than I originally wanted, for less than I expected. Brian gave me confidence that I made the right decision and a lifetime BMW driver. I have always had a bad experience at various dealerships, and this was the first time I had no issue or hidden surprises that I had to write this review.

YANCONG YANG

24 de ene. de 2015

the dealer Jerry is really nice guy. He tried his best to give me the best price for BMW 535hi. But the coffee at BMW wild word is the worst.

NYCJONES

21 de ene. de 2015

I have been going here for years and usually see Steven. He is exceptional in the service that he provides and I feel that outside of BMW's service policies, he does everything that he can to make sure that I am satisfied.

rb

9 de ene. de 2015

Manny was the consummate professional throughout the entire sales experience process; providing first class service and delivering on every deal point. An absolute pleasant experience made completely by Manny's salesmanship.

D.ebbo

17 de dic. de 2014

We had a wonderful experience purchasing our new BMW. The sales Manager (Joe Gensert) was very accommodating to our price range and needs! We left with a great car, at a great buy!

1sadshopper

13 de dic. de 2014

A current continuous add in the Bergen Record for a New 2015 X1 xDrive 28i with Ultimate and Cold Weather Packages, for $249--39 mo Lease is impossible.The advertised MSRP is $35,600, A New X1 with the listed Packages is 40,500 MSRP on the BMW Website.When I called about it the only information I could get was come in and talk about it, The add is just to get you in the door.This is obviously false, purposely misleading advertising and should be prosecuted.If only I was a prosecutor!!!!

bobvette

11 de dic. de 2014

I dealt with Manny. He was very professional and never made me feel pressured. I live in the Hamptons and he delivered it himself to my door at 10pm on a Wednesday night. I will call Manny when it come time for my next BMW. No pressure, Best price and great service from him.

freddy.depena.3

6 de dic. de 2014

Best purchase of a vehicle ever. Felt like it was Family oriented. Our client advisor made this simple but fun. I will def recommend this dealer to everyone.

egabbidon

4 de dic. de 2014

We had a wonderful experience purchasing a vehicle from Wide World of BMW. Our sales advisor (Emanuel Saint Louis) was great; he worked attentively to insure we were satisfied with our purchase. We would highly recommend Emanuel to future BMW purchasers.

sjp427

1 de dic. de 2014

My experience at Wide World BMW was better than I ever expected. After visiting 3 BMW dealerships, I was less than impressed with how friendly and helpful the sales people were. I finally submitted the car I wanted on TrueCar to see the best price I could get. That is how I found Alan at Wide World BMW. The price guaranteed by TrueCar was less than any price I was quoted at any other dealership and the purchase process was incredibly smooth with Alan's help. Alan was very straightforward and I didn't feel like he was trying to upsell me at every turn. He answered all my questions (and I had a lot) and showed great patience and responsiveness. I never expected to process to go so well and I believe that is 100% because I was working with Alan. Highly recommend him!

leighton.miles

20 de nov. de 2014

I've purchased several new and used vehicles over the past 30+ years, and I would rate my experience dealing with Wide World BMW in Spring Valley, NY the best experience I've had. The management team, the finance manager and my sales person (Emanuel Saint Louis) were all excellent.When purchasing a new or used vehicle, you always want to feel that you are not being taken advantage of or over charged. I trusted Emanuel (Manny), and I felt that he was truthful in everything we discussed. Manny's customer service was excellent, and because of that I will definitely return to Wide World BMW, and will recommend the dealership and Manny to my family members and friends.Leighton Miles

Grace_Z

18 de nov. de 2014

Manny is the best sales person I've ever met, very professional, knowledgable, reasonable and CONSIDERATE. I went to the dealership for a test drive very late at around 5:30 and he was waiting for us there as he promised. We couldn't decide which car to go with so he stayed AN HOUR after the dealership closed, he didn't give us any pressure the whole time! He is the kind of sales that want to find the car you really want instead of selling you the car he has.After reached a deal, he even offered to bring the car to me in PENNSYLVANIA which is a 5 HOUR drive back and forth since I don't have time in weekdays and I need the car ASAP. Can you imagine that?! So I got the car I wanted, and even earlier than I thought! I would definitely recommend him to anyone who is looking for a pre-owned BMW! I really appreciate the effort he made to make our purchasing experience perfect!

Sye Dean

11 de nov. de 2014

I had a wonderful experience purchasing a vehicle from the Dealership today. I was treated with honesty, integrity & respect! Manny, my salesperson, manager & staff worked diligently and fairly to insure I left the dealership satisfied with the vehicle of my choice, but also a great price. I recommend anyone purchasing/leasing a BMW to at least go to the dealership to see what can be offered to you. Thanks Wide World BMW & special thanks to Manny (Emmanuel Saint Louis) for showing great emphasis on what Customer Care is all about.

Michael Couch

8 de nov. de 2014

Fantastic customer service. Alan really took care of me when renewing my lease. On my second BMW. Made me feel comfortable throughout whole process. Would recommend to all!

Ithappened

4 de nov. de 2014

I came to Wide World BMW to look for a CPO 535i xdrive. I was told by a friend to speak with Manny (Emanuel) as he would go the extra mile in helping me get placed into the car of my choice. Manny was a delight to work with in getting this deal done. He made me feel at ease never pressuring me for any reason. He answered every question ask and then some not asked. I would say he went the extra mile also by staying late ( I was suppose to be there by 4pm on Saturday) and he waited until I got there like 5pm to make sure I was able to test drive a vehicle and go over material about the car. His concern was that I was satisfied more then anything. He even had me look at other cars that he pulled up for me to look at that matched what I was looking for. I came Saturday and walked out Monday Night with my CPO 535i XDRIVE. I'm still amazed as how quickly he made the deal go through. I will let my friends and those I come encounter with that Manny is the person to see as he get's it done. I will be seeing him again for sure. I came to WideworldBMW bc Paul miller BMW said they could deliver but failed big time whereas Wide World backed up everything I had read on them before going there. Manny My family and I Thank you for all that you have done.

Jayheydt

2 de nov. de 2014

Alan put together a deal for me in 24 hours. He was outstanding all the way through. I needed to make a deal at a number and he made it happen with no issues! I would highly recommend a real pro. He just gets it.

BMWlover!

1 de nov. de 2014

Great experience. My salesperson, Manny, was knowledgeable, patient, professional and made this the best car buying experience I've had in 30 years of driving.

Meli'sa Spence

28 de oct. de 2014

Great customer service! The staff is very nice and willing to accomadate to customers needs. I'm very impressed with the way they handled my purchase.

onesafedriver

27 de oct. de 2014

They really have thought of everything. From test drive to financing we worked with seasoned professionals. This dealership receives my highest recommendation and I look forward to my next purchase Wide World BMW.

stunter411

20 de oct. de 2014

Emmanuel Saint Louis was great sales person but i did not like financial guy. He slipped me bunch of protection plans that i did not want.

Mvq

19 de oct. de 2014

When we walked into the Dealership, Ms. Wilson invited us to have a seat and asked what we were looking for. She was courteous, friendly, knowledgable of the product and very professional.I will definitely recommend this dealership to friends, family and colleagues.Thank you,G. H. Payne

zhtay

14 de oct. de 2014

Patient, Respectful and Helpful. Has good experience. Respond to our call and questions as soon as possible. Feels like he knows what he talking. I will recommend him to anyone.

Chip Browne

4 de oct. de 2014

I purchased a 2008 Honda Accord on eBay from this dealership. We had excellent communication via email, and my needs were met and handled when I arrived. This is a very busy dealership, and I appreciated the service as many customers were being served while I was there. Manny took great care of me while serving many customers. Thank you, Manny and Marck!

davidbeller

29 de sep. de 2014

I had the pleasure of working with Alan Himmelfarb as my salesman and he is very professional, understood what I was looking for and gave me a very fair price for my car. I would highly recommend Wide World BMW and any customer looking for a new car should contact Alan. He was a true pleasure to work with.

bykchoi

28 de sep. de 2014

I was a out-of-state buyer and drove there Saturday late afternoon. Alan and Will were very gentle and guided me patiently until we finish the contract. I would highly recommend Alan and this dealership for their customer oriented service. It was nice experience!!

beeeee23

25 de sep. de 2014

I purchased my vehicle this year and it was my first BMW. Not only am I incredibly satisfied with the car I was extremely satisfied with my salesman Alan Himmelfarb, and my service guy Steve Kaneski. I would higly recommend getting your car serviced at the Spring Valley NY Location and deal with Steve, hes great! Thank you BMW of Spring Valley, always a pleasure working with you

shred

23 de sep. de 2014

Got a really good deal from Joe. We knew my lease was up and he found me a beautiful blue BMW 328i x drive w M package. Joe isn't a typical car saleman. He's actually a nice guy that enjoys making me happy thru the car I bought from him. He told me the numbers over the phone and that's the deal I got. The car is awesome too. It's fast and nice to look at. I am very happy.

mrmc

22 de sep. de 2014

Purchased CPO 3 series here about a year ago. The sales staff was helpful and friendly; not overly pushy. Pricing was good and got a fair price for our trade in. Post-puchase support has been great. Steve Karasek is a great service advisor. I couldn't ask more of someone in his position. He's always friendly, punctual, polite and explains what the car needs.

kiranchandrahasa

22 de sep. de 2014

Please do not go to this dealership. They sold me a lemon for $11000. Then offered my $6000 for the same car after a month. I had no choice but trade in the car and get another. But guess what. they overpriced the new car by $3000. I have gone through a loss of $ 9000 in total because of these guys. I am working with an attorney to get this money back. But my honest suggestion. Please do not buy a used car from here. Go to tenably BMW, my friends and family have never had problems with them.

madecraft

22 de sep. de 2014

Purchased CPO 3 series here about a year ago. The sales staff was helpful and friendly; not overly pushy. Pricing was good and got a fair price for our trade in. Post-puchase support has been great. Steve Karasek is a great service advisor. I couldn't ask more of someone in his position. He's always friendly, punctual, polite and explains what the car needs.

eddie gee

16 de sep. de 2014

Alan Himmelfarb was great. I've been buying cars for a long time but this would be my first lease. This was also my first BMW and he made the process simple. Alan went over all the features and programs thoroughly. There was no pressure whatsoever. He was straight forward about which programs BMW had to offer and his honest opinion about them. His experience in leasing and sales, along with their comparisons, proved very helpful and informative. He was better than my local BMW dealer ( five minutes away ) even though it was a 30 minute drive. Brian Sorce was also very helpful and informative too. I felt very comfortable discussing my options with Alan and Brian. Well worth the ride. If your in the market for a new car, after my first thousand miles of driving it, i highly recommend a BMW. Also, Alan and Brian are the guys that will make it happen and make you feel very satisfied with the whole experience.

jetlime1

16 de sep. de 2014

As I was checking my review for Miss Euna Wilson, I've noticed that I made a mistake putting 4.5 star. I wasn't referring to her when I put 4.5star. She deserves more than 5 star for working hard. There's another person that made my purchasing difficult. If ever someone needs a car, don't hesitate to approach Miss Euna Wilson. You'll be happy and satisfied if you do.

eddie gee

16 de sep. de 2014

Alan Himmelfarb was great. I've been buying cars for a long time but this would be my first lease. This was also my first BMW and he made the process simple. Alan went over all the features and programs thoroughly. There was no pressure whatsoever. He was straight forward about which programs BMW had to offer and his honest opinion about them. His experience in leasing and sales, along with their comparisons, proved very helpful and informative. He was better than my local BMW dealer ( five minutes away ) even though it was a 30 minute drive. Brian Sorce was also very helpful and informative too. I felt very comfortable discussing my options with Alan and Brian. Well worth the ride. If your in the market for a new car, after my first thousand miles of driving it, i highly recommend a BMW. Also, Alan and Brian are the guys that will make it happen and make you feel very satisfied with the whole experience.

skpatel1007

14 de sep. de 2014

The title says it all....great price and service from Alan Himmelfarb. I would definitely be a repeat customer to this dealership. I love the BMW X5 we purchased.

drg0208

14 de sep. de 2014

I went to a few BMW dealerships looking for a certified preowned BMW X3. The other dealerships I visited didn't seem interested in my business. Wide World BMW was the last dealership I went to, and I quickly realized that I didn't have to look any further. Their sales woman Euna Wilson worked with me until I found the right X3 for me, and followed up after my purchase to make sure I had a pristine, out-of-the-showroom automobile at a very good price. Go to WW BMW and see Euna if you are looking for a great car at a great price. She is a salesperson who cares that you are satisfied with your car well AFTER you have made the purchase.

Maria Chris

12 de sep. de 2014

I live about an hour away from spring valley. I decided to go lease my 3 series and trade in my X5 at Wide World BMW because they worked diligently to get me what i requested. John Durdunas contacted me after seeing an inquiry i made online and assured me he would not disappoint me if i went see him. He was right!! They gave me top dollar for my trade in and found me the color and package i wanted in no time. The icing on the cake is, when it was time for me to service the car, John set up the appointment for me and sent me a loaner car to my doorstep and picked up mine. It came back taken care of and SUPER clean!!! Thank you Wide World and especially John Durdunas!

elias565

9 de sep. de 2014

I want to say thanks to my main man Emmanuel. He not only help me find the car that I wanted but he helped me save more money then I was paying for my old car. Also when I finished all the paper work and forgot to bring the title for my old car Emmanuel want as far as to drive the car to my house and take my old car back with him. He went above and beyond for me and for that I really appreciate it thank you Emmanuel.

Jetix

8 de sep. de 2014

I ordered bew BMW x5 -2014 model through TrueCar website. They quite much better rates than any other dealers through TrueCar, but there never deliver the car & keep lingering in the delivery date. I ordered my car X5 back in Feb, 2014 & didn't receive until Sep, 2014 and eventually had to cancel my order. I was encouraged by Brain to cancel the order. It seems they are not able to fulfill the quote they give through TrueCar. I was always given the date like it will come in 1 week or 2 weeks etc. & it never arrived. It seems to some sort of scam to attract people through truecar by keeping the lowest cost. It was very painful to deal with this dealer & I had to keep paying for rental car for few months with the anticipation that they can deliver the car anytime. My experience with this dealer was very bad . Eventually I have to go choose Mercedes-Benz where the client advisor was very honest.

rhenderson2

3 de sep. de 2014

Jones Kim. Can't say enough about him. He was a great salesman - very personable, friendly and extremely knowledgable. Mr. Kim put me as ease during the whole process. I never felt like I was being mislead, like past experiences with other dealerships and salesmen. He always responded to my questions promptly and with thorough answers. A true customer service salesman. I plan on doing all future business with him and will recommend him to anyone I know in the market for a new vehicle!

tinaki1

30 de ago. de 2014

I wanted to post a special thanks to John Durdunas and the entire Wide World BMW staff for all their help on making my M4 purchase smooth and easy as possible. Everyone is VERY helpful and extremely friendly!!! I HIGHLY RECOMMEND you go see JOHN DURDUNAS for your next purchase! He answers all questions quickly and makes sure you leave as happy as can be. In my opinion this is the Best BMW dealership!

cokebear

28 de ago. de 2014

As someone who purchases a new car every three years, I know the purchase experience well. I just took delivery of an X5 from Alan at Wide World BMW. The total experience from the beginning to delivery was by far the best I've ever had. I changed the build specs several times and Alan was patient and understanding each time. He kept me informed during the entire build process while the car was being manufactured at SC. It made the build wait time seem to flyby. It was a great experience and I'll looking forward to getting my next car with Alan.

Chris Foote

26 de ago. de 2014

OK, I'll admit it -- I was dreading the process of buying another vehicle. It is never a fun process, usually both the dealer and purchaser don't enjoy it, and you never know if you are really getting a good deal other than comparing your price against a grouping of comparable vehicles. Technology has helped a lot, but overall it's been a pain. That was not the case at World Wide BMW! First let me give a quick history - I found a BMW X6 online that matched what I was looking for in regards to mileage, colors and options. I then cold-called World Wide BMW to talk to someone in sales. I wasn't sure who I would end up talking to, but fortunately I was put through to Euna Wilson. When I first talked with Euna, she was very friendly and professional, very respectful and accommodating. That alone was refreshing. I asked her about the vehicle and she gave specifics on it. With that in mind, I made an appointment that same day to drive down and check out the car. It only got better from there -- while I unfortunately got stuck in traffic, Euna was patient and was fully prepared for my arrival -- Carfax report was printed out, a vehicle history was printed out, and all the details on the vehicle (specific options, service history, etc) was all prepared. Everything that I thought I was going to ask for was already done. It was a nice touch and very much appreciated. We went for a quick test drive and then we began to talk price. Euna was kind enough to ask Financing about BMW Extended Service contracts, and we then began to negotiate on the price of the X6. Euna came back with a counter to my offer, and then said, "Why don't you just chat with George our sales manager?" Sounds great to me - George was kind enough to stop over to Euna's desk, and we negotiated a deal right there without any huge pressures. Both Euna and George were direct, respectful, and most importantly professional and courteous. It is those kind of things that really make the car buying process easier. We shook hands and I pick up the car later this week. Euna will be kind enough to pick me up at the nearby train station to help me pick up my vehicle. How is that for service? Very much appreciated Euna! The finance folks have also been great so far - fast, efficient and hassle-free. This has been a real refreshing car-buying experience for me -- so I thank all the folks at World Wide BMW for their professionalism, courtesy and respect. This wasn't an inexpensive purchase (for me at least), and they made the process 200% better than I was expecting. Thank you and I will definitely keep you all in mind for future purchase (including friends and family).

CarFanatic77

26 de ago. de 2014

OK, I'll admit it -- I was dreading the process of buying another vehicle. It is never a fun process, usually both the dealer and purchaser don't enjoy it, and you never know if you are really getting a good deal other than comparing your price against a grouping of comparable vehicles. Technology has helped a lot, but overall it's been a pain.That was not the case at World Wide BMW!First let me give a quick history - I found a BMW X6 online that matched what I was looking for in regards to mileage, colors and options. I then cold-called World Wide BMW to talk to someone in sales. I wasn't sure who I would end up talking to, but fortunately I was put through to Euna Wilson. When I first talked with Euna, she was very friendly and professional, very respectful and accommodating. That alone was refreshing. I asked her about the vehicle and she gave specifics on it. With that in mind, I made an appointment that same day to drive down and check out the car.It only got better from there -- while I unfortunately got stuck in traffic, Euna was patient and was fully prepared for my arrival -- Carfax report was printed out, a vehicle history was printed out, and all the details on the vehicle (specific options, service history, etc) was all prepared. Everything that I thought I was going to ask for was already done. It was a nice touch and very much appreciated.We went for a quick test drive and then we began to talk price. Euna was kind enough to ask Financing about BMW Extended Service contracts, and we then began to negotiate on the price of the X6.Euna came back with a counter to my offer, and then said, "Why don't you just chat with George our sales manager?" Sounds great to me - George was kind enough to stop over to Euna's desk, and we negotiated a deal right there without any huge pressures. Both Euna and George were direct, respectful, and most importantly professional and courteous. It is those kind of things that really make the car buying process easier.We shook hands and I pick up the car later this week. Euna will be kind enough to pick me up at the nearby train station to help me pick up my vehicle. How is that for service? Very much appreciated Euna!The finance folks have also been great so far - fast, efficient and hassle-free.This has been a real refreshing car-buying experience for me -- so I thank all the folks at World Wide BMW for their professionalism, courtesy and respect. This wasn't an inexpensive purchase (for me at least), and they made the process 200% better than I was expecting. Thank you and I will definitely keep you all in mind for future purchase (including friends and family).

bnjk97

24 de ago. de 2014

Great experience. Alan made it a hassle free process. Car wad ready when they said it would be. Second car from dealership and will return in the future.

bmwowner1000

14 de ago. de 2014

Manny was very personable and not a high pressure salesperson. It was a pleasure buying a car from him and he was was easy to reach on the phone.

djanthony1305

12 de ago. de 2014

I have been to 4-5 different BMW dealerships and Wide World is by far the best experience i've ever had. Within seconds of walking thru the door i was greeted by Allan. Mr. Himmelfarb was patient, professional and very personable with my wife and I and made the car buying experience a good one. He tried his best to accommodate us with a good deal on a 2014 5 series and made sure that we did not leave the dealership without a car to our liking. I would recommend World Wide and Allan to all my friends and family.

Jason Naggiar

12 de ago. de 2014

Failure to honor lease agreement to absorb damage costs on returned vehicle. Debt collectors have come after me after being told it was taken care of by dealership.Failure to register car.Do yourself a favor and go to Prestige BMW. They are more professional and execute seamless contracts.

cbheff

2 de ago. de 2014

I recently purchased my 10th BMW from Wide World of Cars. All of my experiences through the years have been excellent. I recently purchased a new 428 convertible . I have purchased the last nine from the same salesman, Joe Segreti which is remarkable to be able to deal with the same salesman for that long of a period at one dealership. Every purchase has been effortless without any issues. My new car was ready when promised and I was in and out of the dealership within hour. I highly recommend the Joe and then entire dealership.

jonkar18

31 de jul. de 2014

I bought a pre-owned certified BMW 328xi. Since I teach in the Bronx near Yankee Stadium I had my doubts about driving such a beautiful car to the Bronx, but after driving the car and working with Moon, he changed my mind. I did take out an additional warranty for peace of mind. Moon was courteous, patient, professional, and obviously convincing since I did buy the car. I drove a Subaru legacy for 6 years and am looking forward to a safe, comfortable, enjoyable ride in my Beamer!!!I hope anyone thinking about buying a BMW goes to Moon Hasan. You won't be disappointed.

TrishaV

31 de jul. de 2014

This was the most pleasant experience we have ever encountered with purchasing a vehicle. We found Alan Himmelfarb at Wide World BMW to be affable, knowledgeable and most willing to work with us. We were able to negotiate a very good deal and we are completely satisfied with our new X3. Ask for Alan if you are looking for a BMW. We are glad our paths crossed.

Vincent Frankel

29 de jul. de 2014

From the first day we walked into Wide World until today, when we drove out with our new 428 idrive convertible, Alan Himmelfarb and the sales manager were a pleasure to deal with. They delivered on price and service. I'm convinced the car will deliver on performance.

Chuanming Wei

27 de jul. de 2014

Wide world participates in Truecar and they offer a very good price on 2015 X3. The sales man Alan is very professional. I am very satisfied with the whole process.

mcharubin

21 de jul. de 2014

We worked with Manny after being referred to him by a friend, and he was great. He responded to all questions and calls even after business hours. We were continuously updated with the status of our purchase. We would definitely recommend Manny to our friends and other potential customers.

Richievs

10 de jul. de 2014

I have bought and sold many cars over the years. With the use of the internet I have closed many deals over the phone. Working with Alan at Wide World was a great experience. He and the team worked with the deal as presented by TrueCar, aligned the pricing to meet my needs and delivered on what was promised. These are critical factors when deciding to bypass several, more local dealerships, and driving and hour and a half to get my new car.

robbaylor

4 de jul. de 2014

We found everyone at the dealership to be very friendly and knew their products. Our sales advisor, Manny,(Emanuel Saint Louis) made ourpurchase fun and effortless. We would recommend Manny and the dealership to anyone looking for a pre-owned or Certified Bmw.

cortese08

1 de jul. de 2014

Manny was wonderful, he took time to answer all questions on the phone, then had the car I was interested in ready with the AC running, and also had someone waiting to appraise my car. We came back the next business day to pick up the car and he had it cleaned and ready to go. There was a problem with getting the sign off from our financial company and he pressed them hard to get me out of there, and back to work. He kept me occupied while I waiting also. Ned was also great when I was signing off the financial paperwork. It was a wonderful experience all around and I got a great deal on the exact car I wanted. I'm actually looking to Manny for another car now...Chris Cortese

FordhamChicNY

25 de jun. de 2014

I do not live in the area but had some local business to do and stopped at this dealership on a whim to check out some cars. Emmanuel "Manny" Saint Louis helped me that day and proceeded to stick with me and work with me for weeks to break through my hard shell and earn my business to get me in the car that I wanted, for the price I wanted. Manny is patient, knowledgable, fair, respectful and what I feel to be honest in a business where sales guys sometimes have a bad reputation. He also has a positive "can-do" attitude; I wanted to go home in the car I purchased yesterday and both he AND the finance director (Ned Goldstein) stayed an HOUR after the dealership closed just so I could go home with my car. Thanks to Manny and Ned for your help and dedication.

pinto2905

24 de jun. de 2014

Picked up my new BMW 335 last week. Car is beautiful, dealership was fantastic, my third vehicle from this dealership in the last 12 years. Salesman was very helpful and knowledgeable. I would recommend this dealership to my friends and family.

BreeMW

23 de jun. de 2014

EXCELLENT!!!! I purchased my first BMW 6-21-14!!!! I had the pleasure of working with salesmen Alan Himmelfarb. I HIGHLY recommend working with Alan. He was patient, very experienced, friendly, and really went above and beyond to make sure this was an easy, smooth buy. I couldnt be happier with the costumer service not only from Alan but also, Ned Goldstein (Finance Director). He also went above and beyond to give me a great deal and to make sure I got exactly what I wanted. Steve Karasek who inspected and detailed the car also worked very hard to make sure everything was in order. My pervious experience with buying a car at Hyundai wasnt as glamorous. I cant wait to go back to buy my second BMW. Thank you so much!!!!

AudreyBrutus

18 de jun. de 2014

Even though I live all the way in Brooklyn, I come all the way to Rockland for all my service needs because I love this service location. They have excellent communication, which is extremely important to me and they are also great about providing alternate means of transportation, including drop-off and pick-up service. Sometimes, if they finish before they expected, they'll drop the car off to me, which is so convenient. Of all the service centers I've been to, including Life Quality BMW in Brooklyn, Wide World far surpassed in communication, courtesy, respect and professionalism. I also made my latest lease purchase with Will Gallagher, who did his best to get me the best deal. Suzanne Leale is extremely respectful and helpful, and I plan to always come here for all my BMW needs and you should to! If you find that you ever have a complaint with them, just take a visit to Life Quality and you'll be sorry you every left them.

AudreyBrutus

18 de jun. de 2014

Even though I live all the way in Brooklyn, I come all the way to Rockland for all my service needs because I love this service location. They have excellent communication, which is extremely important to me and they are also great about providing alternate means of transportation, including drop-off and pick-up service. Sometimes, if they finish before they expected, they'll drop the car off to me, which is so convenient. Of all the service centers I've been to, including Life Quality BMW in Brooklyn, Wide World far surpassed in communication, courtesy, respect and professionalism. I also made my latest lease purchase with Will Gallagher, who did his best to get me the best deal. Suzanne Leale is extremely respectful and helpful, and I plan to always come here for all my BMW needs and you should to! If you find that you ever have a complaint with them, just take a visit to Life Quality and you'll be sorry you every left them.

KennethNwokeji

11 de jun. de 2014

This was a great experience working with the folks at BMW Spring Valley. Unlike alot of the other dealerships I visited these folks were focused on working with you to get a car for a price that was sensible. They bent over backwards to make sure I didn't feel like they were trying to get the best deal out of me by listening to any concerns and trying to accommodate them as much as possible - especially the sales rep (Mendy) that worked with me

Driver976

3 de jun. de 2014

I called with a flat run flat tire and was told that as long as I got there at least 1 hour before closing that they would be able to service me.....all the other BMW dealers that I called including my own locally ( Hudson valley BMW) didn't even have the tire in stock...anyway it wound up being a punctured tire and cracked rim and they had both in stock......how lucky was that....or was it even luck or great parts management .......anyway I was still out in an hour with a new rim and tire , plus a great car wash.......awesome job guys..........thumbs up to Steve Karaseck........he delivered as promised....................many thanks guys......Ray Cotto

Charles15

29 de may. de 2014

I had a great experience at wide world of BMW. Joe Segreti is a great sales associate and a kind person. He was thoughtful, professional and made my experience easy. He puts the customer first and always follows up to ensure they are satisfied. I am truly happy and satisfied with him and my new BMW!!I always compliment this dealership and would always recommend him to others.Ava Charles

wweng

26 de may. de 2014

I am from south Jersey, and buy a used BMW X3 with this dealer. The sales advisor is very experienced and very helpful, and lead me to get a great deal. -Wei

George718

5 de may. de 2014

Working with Wide World BMW on my 2nd purchase was a great experience. Manny the Client Advisor was very professional and helpful throughout the sales process. Did not feel like a typical pushy car salesman. Joe the Pre-Owned Manager was also helpful and very knowledgable. I'm thankful that I choose to go back to Wide World BMW, and that Manny and Joe provided excellent service. We are already planning to return to purchase a vehicle for my wife.

kiranchandrahasa

2 de may. de 2014

Respected buyer,Please do not buy a used car from here. The reason we bought a car from here was because we trusted we will get a car with no repairs. The car was also overpriced. however in 2 days the check engine light went on and its been a year, I have spent $3000 at a local shop to clean up the heads and later found that the pistons were worn out. and the job would cost $8000 which is equal to the value of the car. We went back to the dealership several times however there has been no cooperation and I had to, believe it or not. purchase another car. Now I am paying insurance and monthly payments on 2 cars. I have been offered peanuts on craigslist and trade-ins that I am stuck with it. I am working on filing an arbitration against this dealership. My sincere opinion, please do not buy a used car from here. My life has been hell since i visited this dealership.

X3 Riding

1 de may. de 2014

Found "The One" I went to BMW Wide World actually looking for a later model X3. After speaking with Manny and the Sales management team, they were able to find me the exact color and specs I really wanted on a newer model. They worked with me on pricing, IR, and certification. Manny was great to deal with, he understood what I was looking for and was able to deliver when it came crunch time. I always consider BMW and its partnering dealerships as elite, and I would definitley recommend BMW Wide World to anyone interested in purchasing a BMW especially Manny.

dramos2

1 de may. de 2014

I went to BMW Wide World actually looking for a later model X3. After speaking with Manny and the Sales management team, they were able to find me the exact color and specs I really wanted on a newer model. They worked with me on pricing, IR, and certification. Manny was great to deal with, he understood what I was looking for and was able to deliver when it came crunch time. I always consider BMW and its partnering dealerships as elite, and I would definitley recommend BMW Wide World to anyone interested in purchasing a BMW especially Manny.

BMWman8

29 de abr. de 2014

In 2010 I purchased a Certified Pre-Owned 2008 X5 SUV and Manny was the dealer. He welcome me as friend, a person not just a customer.Yesterday 4/24/14 I traded in the 2008 X5 to a 2013 X3. Manny customer service is special. He does not push the sale upon you. He is a good listener. He does not speak to you to death. He knows what to say at the right moment with no rush. He answers all your questions. BMW should be proud to have a dedicated dealer as Manny with a excellent personality. Not everyone is cut to be dealer. Manny is a natural.

meccaearth

27 de abr. de 2014

This was by far the best car buying experience I have ever had. From the moment I called to get general information, Salesman Moon Hasan was courteous and attentive. When I came to the dealership I was immediately taken care of. Moon took his time, showed me several vehicles and took me on several test drives. At no point did I feel rushed or pressured. I was treated in a respectful and professional manner throughout. Moon was knowledgeable and answered all of my questions. When finalizing my deal, Moon's Manager was equally delightful to work with. I felt completely comfortable and confident in my decision to purchase my vehicle. I have no doubt that this dealership has made a life time customer out of me.

Minfante32

23 de abr. de 2014

I went to BMW of westchester looked at the vehicle I wanted for about 1 hr and not a single representative approached me to offer their assistance. I went to Wide World BMW and I swear within a couple of minutes of walking through the door I was greeted and asked if I needed help by Alan Himmelfarb. Within a hour or so I was ready to walk out with my brand new 4 series and thats when the bump in the road came up which had nothing to do with them. Long story short the next week Alan Himmelfarb and Ned Goldstein made everything happen and I was off in my brand new estoril blue 4 series. I know they were only doing their job but these are good guys and I will be doing business with them in the future.

CatherineJohnson

21 de abr. de 2014

Excellent customer relations. Alan worked hard to assist with the loan process and provide the vehicle best suited to my circumstances. Alan was courteous, straight forward and confident. I have known Alan for almost 9 years and I consider him and the BMW customer service staff the most reliable vehicle team.

nad126

20 de abr. de 2014

I have been leasing my cars for the past 12 years and I decided to finance my car. My experience with Manny at BMW Wide World of Cars was excellent. He was very friendly, professional , genuine, and kind.

dcan

16 de abr. de 2014

Overall great experience. Alan was able to make the experience of leasing my first new car smooth and easy. He listened to both my financial and commuting concerns and we were able to find the car that best suited me with ease.

dcan

16 de abr. de 2014

Overall great experience. Alan was able to make the experience of leasing my first new car smooth and easy. He listened to both my financial and commuting concerns and we were able to find the car that best suited me with ease.

tonyroma00

16 de abr. de 2014

Alan basically jumped through hoops to get me the exact 4.35 I wanted without having to wait 8 weeks to order one. I love the car, loved the service and I would recommend anyone looking for a BMW to head over and see Alan. thanks,Anthony

Renolulgjuraj

14 de abr. de 2014

I am Pjerin Lulgjuraj and just got an BMW X 5I am so happy to drive this Ultimate MachineI am very pleased with the service I got from Joy Rudovic and Moon Hasan.I will rate this service and the car to everybody.Thank you very very much.

Noel T

11 de abr. de 2014

Wide World BMW had very good service. My salesman Kurby was very knowledgeable and honest. He gave me a fair deal and made me feel comfortable. I would recommend buying any used BMW from this dealer knowing that you are getting a quality car. By far Kurby is the best salesman I have ever met, and that is saying much since I have met a lot of bad salesmen.

ntpower007

10 de abr. de 2014

Wide World BMW had very good service. My salesman Kurby was very knowledgeable and honest. He gave me a fair deal and made me feel comfortable. I would recommend buying any used BMW from this dealer knowing that you are getting a quality car. By far Kurby is the best salesman I have ever met, and that is saying much since I have met a lot of bad salesmen.

bschlette

8 de abr. de 2014

Being in sales for 18 years, I truly hate dealing with any and all car salesmen. Let me tell you, these guys rock ! I totalled my Audi on monday, and needed a new car asap. I called the dealer, and was transferred to Manny. He explained that there were a few cars that fit my profile of what I was looking for. Having a 2 month old newborn baby, my wife had to stay home while I shopped for new cars. Once I found the car I liked, it was extremely important that the baby stroller fit in the trunk (because the Audi doesn't fit the stroller). Joey gave Manny the OK to bring the car to my house. My wife came outside with the stroller, and it fit perfectly. She then took it for a test ride while I watched the baby. A day later, we were approved at a higher rate than we wanted....but Joey adjusted the price of the car to fit our budget of what we were told day one! These guys rock, i got the best deal on a used car, and i looked at over 459 vehicles online and over the phone. Do yourself a favor, and forget all the BS when looking for a used car, and just go straight to Manny and Joey at Wide World of Cars. They will be very straight with you, and i'm sure you will be as happy as i was. Thanks again guys !Sincerely,Bill and Jen

Dn72341n

7 de abr. de 2014

These people will be the kindest ever when you are a potential buyer. Once they have you, they treat you like you are nothing. Brought in my 2013 328xi for BMW defect. And wasn't even listened to, was brushed off, and was lied to. Said they would give the manager my number to reach me at, meanwhile it has been a week and a half and no one call. First time owner of a BMW (coming from long time Mercedes owner) and last time. cannot wait for this lease to be up.

XiaoxingHuang

6 de abr. de 2014

My husband and I visited/contacted BMW dealers in Brooklyn, Bayside, Mamaroneck and Spring Valley. Some of them didn't get back to us after they promised to check their inventory cars. Some one offered a price which is not negotiable. However, Alan, the client advisor here, is experienced and patient. He listened to our needs and tried his best to find a car to match. Finally, we got a lovely 35i X3 delivered from SC in one week.

Jesseb23

5 de abr. de 2014

Brian was extremely helpful. he got us a great price for our new X5 and stayed in touch throughout the whole process from the order to the pickup. Would highly recommend him

Wayne K,

30 de mar. de 2014

Just purchased a 2011 x5 xdrive 50i m sport from WW. Although the deal had some post signature hiccups they were handled incredibly professionally, and with great care, and always from the perspective of total customer service. From my salesperson Moon Hassan, to the GM of the CPO subsidiary Joe, every issue that came up they were more than accommodating. I will only buy my cars from Worldwide. From driving me from Spring Valley home to New Brunswick, NJ, to delivering my car to my home, I've never dealt with such a great staff. Even the gentleman who drove me home when my delivery wasn't ready, Warren, was just a great guy to spend an hour with. A great bunch. Thanks Moon and Joe!!

lifebeliever

27 de mar. de 2014

I was online searching for a 2011, CPO, 335 xi sedan and located one at Wide World BMW of Spring Valley N.Y., which is about 80 miles from my home. My interactions with the sales rep Moon Hasan (my man Moon), pre- owned sales manager Joey Rudovic and finance manager Gary Shapiro was outstanding from beginning to end. They understood what I was looking for and took the time to prepare a purchase package that went far and above my expectations. I was given a very good price for my trade-in, my 335 xi was immaculately detailed and I was given a full tank of gas prior to leaving. I've been to numerous BMW dealerships in N.J. and none can compare to the excellent service I received from Wide World BMW. They definitely made the trip worthwhile, even through the notorious Parkway rush hour traffic. I highly recommend anyone interested in a stress-free, no hassle, no nonsense buying experience, go to Wide World BMW and ask for Mr. Hasan, Mr. Rudovic and Mr. Shapiro. They truly care about their customers having a vey positive, satisfying buying experience. Hey Joey, sorry I forgot, what size Cowboys t-shirt did you want again?John B.New Jersey

kukara

25 de mar. de 2014

BEST PRICE I GOT FROM OVER 7 DEALERSHIPS. WAS ABLE TO DO 90% OF DEAL ON PHONE AND ONLINE. PROCESS WAS EASY AND SMOOTH. WENT OVER THE CAR AND ALL ITS FEATURES IN GREAT DETAIL PRIOR TO LEAVING.

ruckman

24 de mar. de 2014

We worked mainly with Manny to work out a CPO purchase with a two vehicle trade-in. We saw the car we liked, a 2013 BMW 328 xdrive, and asked Manny if he could detail the car to our satisfaction. Manny worked with Joey to get us estimates on two cars for trade-in. Joey assured us he could detail the car to our satisfaction, and then gave us estimates on the values of our cars. On one of the cars, he gave us a range because the car was not on site. He wound up giving us the higher value. Working with Manny and Joey was a pleasure, and we thanked them for making the transaction an easy experience. I would not only recommend Wide World BMW to anyone to buy a new or CPO car, but I would recommend Manny and Joey to anyone. In addition, the inventory of new and CPO BMWs was vast enough to satisfy anyone's needs. Wide World BMW is a truly great dealer and experience.

FFire

23 de mar. de 2014

Emmanuel is a very professional guy. He is helpful and knowledgeable for helping me find the car I want. Would recommend to anybody want to buy from this dealer.

nnservo

19 de mar. de 2014

I'm a newbie when it comes to leasing and Mr. Alan Himmelfarb made it easy and painless for me. I live in New Jersey and drove 20 minutes to Spring Valley NY and it was well worth the trip. He was professional, friendly and easy to talk to. I would definitely recommend him. Will come back for my next lease. Oh, and thanks to Will also for processing the paperwork.

Sanjay U

16 de mar. de 2014

Brian Waters was great to deal with. I shopped around my lease very thoroughly, and Brian was fantastic throughout the entire process - very professional, responsive via e-mail, and friendly. Additionally he gave us a great price on our car and didn't try to play any games whatsoever - this was a clear distinction compared to other dealerships that tried assumed we were ignorant by doing things like using an inflated money-factor on the lease. Brian was the _complete opposite_. We agreed on a spec, monthly payment, and out the door cost via e-mail. Once we got to the dealership, the deal was 100% what we agreed upon. Great all around. Brian will definitely be getting my business again, and I'd definitely refer anyone that needs a BMW to go to this dealer, and ask for Brian Waters.

rhythmAddict

16 de mar. de 2014

Brian Waters was great to deal with. I shopped around my lease very thoroughly, and Brian was fantastic throughout the entire process - very professional, responsive via e-mail, and friendly. Additionally he gave us a great price on our car and didn't try to play any games whatsoever - this was a clear distinction compared to other dealerships that tried assumed we were ignorant by doing things like using an inflated money-factor on the lease. Brian was the _complete opposite_. We agreed on a spec, monthly payment, and out the door cost via e-mail. Once we got to the dealership, the deal was 100% what we agreed upon. Great all around. Brian will definitely be getting my business again, and I'd definitely refer anyone that needs a BMW to go to this dealer, and ask for Brian Waters.

Kimbo Henry

11 de mar. de 2014

Wonderful dealership ! I have done business with wide world for many years and have bought 3 vehicles from them. I work in the service industry and know the importance of customer service and care and so I have to highly recommend Mr. Terrance Holmes . Very knowledgable and made the buying process quite relaxing. I have recommended many of my clients to your dealership. Mr Holmes in my opinion is a great asset to your fine establishment . Kim Henry of Yonkers New York .

JBarch

11 de mar. de 2014

Emmanuel (Manny) St. Louis of Wide World BMW is an absolute pleasure to deal with. I just bought my second Certified Pre-Owned car from Manny and was, again, so impressed with his knowledge, professionalism, genuine warmth and fair mindedness. In a time when "customer focus" is too often just a catch phrase that is quickly set aside when price negotiations begin -- or a thorny service issue arises -- Manny, and the entire sales and service team of this dealership, keep doing the things that earn the trust, gratitude and enduring loyalty of their clients. In short, Manny St. Louis embodies all that is so right about this dealership and when the time comes to buy another car I will not hesitate to bring my business to him and to World Wide.

jahnick335xi

10 de mar. de 2014

My search for a specific preowned 3-series with the interior and exterior color combination come to an end when I went to Wide World BMW. They literally had the car of my dreams with the best price and mileage. Kurby and his Manager Joey went above and beyond to get me the best price on the car to fit my budget. They were courteous and professional from start to finish thus making my buying experience a pleasure. I highly recommend them as your first stop when purchasing a BMW as they will also be your last. Thanks Guys!!!

jahnick

10 de mar. de 2014

My search for a specific preowned 3-series with the interior and exterior color combination come to an end when I went to Wide World BMW. They literally had the car of my dreams with the best price and mileage. Kurby and his Manager Joey went above and beyond to get me the best price on the car to fit my budget. They were courteous and professional from start to finish thus making my buying experience a pleasure. I highly recommend them as your first stop when purchasing a BMW as they will also be your last. Thanks Guys!!!

Twileyskunk

10 de mar. de 2014

Kurby was great; worked with me to get the deal done and even drove my car to deliver it hours after closing!!!! Great people to work with and awesome pricing.

BMW313

9 de mar. de 2014

I bought a BMW from Wide World in 4/2013. At the time there was a minor issue with the rim/tire. They agreed to fix the issue before I drove the car home and they did not. Being that I lived so far away, I had to end up taking it to another dealer. Now I've had the car less than a year and the engine has a fuel injector issue. The car was less than 3 years old with less than 50k miles and these are the issues. Very disappointed in the product that was purchased from wide world.

shieldje

6 de mar. de 2014

My excellent experience at the dealership was made even better by my fantastic salesperson, Manny. He was knowledgeable, patient, caring and not pushy at all.

AntZ

2 de mar. de 2014

The service director Mike Jackson is the worst service I have ever been through in my entire life. As of this day I am going forward with my attorney and already made a report on BBB through his company that owns Wide world. He overlooked the project of my car being fixed and tried to pass off a 100,000 dollar car that they damaged during service and 5 months later i still have no closure and the damage on my car is still as is the day they tried to bandage it up! Went in for service and car came out with a big dent on the front bumper and pushed in corner panel and broke headlight. Bill Caswell the service advisor at the time before Mike fired him to cover himself saw the damage and immediately told me he would have it fixed. Well long story short they did more damage then when they actually damaged the car. Bill was fired, my cars still not fixed and now its in the hands of BBB, BMW of NA and my attorney. Because of this experience and another, this is my 6th BMW and LAST ever. Thank you Mike Jackson! You have my phone number so if you want to talk then by all means, OR if you would like to meet in person I can accommodate that as well I assure you. This time you can't hold my car key "Hostage".

rosadepietri

24 de feb. de 2014

My car buying experience has never been better. I've purchased seven cars and by far the service at WW BMW was superior to all my previous experiences. Mr. Moon Hasan was very knowledgeable and servicable as well as friendly and welcoming. He took the time to make sure I understood the details of the purchase and did not waste my time with unneccessary information and treated me with respect as a woman customer. This is where most dealers go wrong. I know about my cars before I purchase them and Mr. Hasan was also very knowledgeable and such a professional with a great personality.Thank you WW BMW, but a special thank you to Moon. I love my car!!! Best regards, Rosie DePietri460 North Barry AvenueMamaroneck, NY 10543

MB

23 de feb. de 2014

I recently purchased a X5 at this dealership. The salesman Kurby was excellent. He worked out a very good price for the car I purchased and was very friendly and professional. I strongly recommend this dealership. Thank you for a great and easy experience.

TheDayday

18 de feb. de 2014

I have bought, sold, and traded-in plenty of cars/motorcycles over the last 8 years... to the point where I have lost track of how many. What can I say? I love cars and motorcycles. As a result of my experience, a lot of my friends and family often want me to go with them whenever they want to purchase a car. Inevitably, I've had to deal with plenty of dealerships... definitely more so than the average 30 year-old or any average person for that matter. God's honest truth, I can't think of one dealership I would recommend... at least in the Tri-State area where a lot of my selling and purchasing has transpired.That is until I went to Wide World BMW. This is the best dealership I have ever been to and I would highly recommend them to close friends and family. I've owned mainly Fords, Toyotas, Jeeps, and Hondas. I turned 30 a few months ago and decided that I would finally get a "luxury" vehicle. The last few months, I started walking into BMW and Mercedes dealerships. I worked in sales for 2 years of my life wearing a suit 6-7 days a week. I absolutely hated the work and wearing suits. So unless it's a wedding, I dress with whatever is most comfortable. A majority of dealerships I have walked in to, they either ignore me completely thinking I have no money. When they do talk to me they almost always steer me to their lowest end models: Honda Fit, Ford Fiesta, etc.. I never minded it and would just play along and work my way up to what I really wanted. A lot of people I've dealt with are shocked when they realize how much I actually make. Having worked in sales myself, I always thought it was a good idea to throw a curve ball to salesmen to make them realize that everyone is a potential customer, hence judge no one and always treat everyone with respect. I had been eyeing a brand new BMW X3 or a used BMW X5. Yes, they are feminine cars, but you know what... it's super comfy and luxurious. Living in Upper Manhattan, there was a slew of BMW dealerships at my disposal. I had visited 5 of them in Central and North Jersey and two Mercedes dealerships. I spent a good 1-1.5 hours in each one just walking in the showroom. One dealership in particular was in a very affluent North Jersey neighborhood. They had two customers outside the lot with salesmen. There must have been 4-5 salesmen inside. I was alone walking in the showroom. Not a single salesperson came up to me to ask if I needed help. These guys were worse than the non-luxury dealerships! At least the non-luxury dealerships said hello!Like I always have the last 2 years when I am close to pulling the trigger on a car, I go to truecar. The dealership with the highest reviews, gets first dibs. None of the BMW dealerships I had already visited that were within 15 miles of me made the list. Wide World BMW just happened to be the highest rated AND the best priced. Here is the funny part: I did NOT buy a BMW from Wide World... at least not yet. So why is this review here? This review is here to let people know that these guys are the real deal. Some employees write fraudulent reviews for their dealership to bump up their score. Not these guys, all the positive reviews you see on here are legit. Before I even walked in the dealership, I walked around the lot to check out what they had. I was greeted by Moon who asked me if I needed help. I told him that I was just looking around for now. Right there, I was already shocked someone even came out to help me based on my previous experience with luxury car dealerships. Moon said ok and went back inside. 15 minutes later, he came back out and asked what it is I was looking for so he could make my life easier and just show me what was in the lot.To make a long story short, we spent 3.5 hours sorting through the lot. The entire time I never felt pressured to buy! Buy! Buy! Just a cool and laid back attitude. It wasn't like there weren't any customers either. As I had already experienced at another BMW dealership, even if there are no customers, they still didn't even bother to approach me. So the fact that there were customers but Moon still took the time to show a bummy looking guy around for 3.5 hours, he definitely already had my respect for not judging someone. When it all ended, I just wasn't ready to buy just yet. I was still really torn between the X3 and the X5. Before I left, we discussed the possibility of trading in my current vehicle. He had asked me about it a few hours earlier, but I promptly told him I was planning on selling it myself to which he didn't really press forward about it until near the end. Moon asked me some questions about it. He kindly asked if he could have his guys check it out to give me a quote to how much they would offer. I told him that's ok since I wasn't ready to purchase yet, it didn't make much sense to get it checked out now, especially since I had too many personal items floating in the car for anyone to come in and look at it. Here's the most amazing thing. He asked once. I answered... and that was the LAST time he asked it!!! I'm in bizarro world!!! Typically, it takes another 20-25 minutes of telling a salesman, "No means no."Then... another first for me in all the dealerships I've ever gone to. Once I got up to leave I was waiting for the, "Before you go, just sit right there." Usually the manager comes in, then the other manager... they keep you prisoner for as long as they can (or as long as you can tolerate) and basically try and force you to buy a car. They essentially think if you test drove the car, they can get you to buy it. You walk out and you're a lost sale. Dealerships don't realize it, but this is why they make people miserable (aside from their overall sleaziness to try and rip you off at every turn). Pressure tactics I guess work or otherwise they wouldn't keep doing it. When I used to be in sales, I was always of the opinion that pressure tactics will get you a customer for a day at the risk of that same customer being dissatisfied after the dust settles. You treat a customer with respect, patience, and make them as comfortable as possible... you gain a customer for life. Even if a customer does not buy something from you, when their family or friend may need your service at some point they can say, "You know, I know this really awesome sales guy." To me it's the ultimate win-win situation, a person who doesn't buy anything now is not just a potential customer in the future, but is a perfect referral. So first impression better be your xxxx best because it will be the last impression.Once I got up, I was just waiting for that dreaded line to tell me to sit down so the manager can come and talk to me. To my utter shock and disbelief, it never happened. Moon gave me his card and just said, "Well, I completely understand. If you have any other questions, don't hesitate to contact me. I'm almost always here. I hope this was a good experience for you so we can have your business some day." He shook my hand and said good-bye. That's it... done. Just in total disbelief that in the 8 years of wheeling and dealing, there is a "good dealership" out there. As they always say though, it's not how you're treated before you buy car... it's how you're treated after. That will be the true judge of how good this dealership really is. When I do make my decision to get a BMW, these guys without a doubt will get the first serious offer from me because of the respect they showed me. I will report back here on my experience dealing with them once that day comes. Bar none, best dealership I've ever dealt with in the Tri-State!!!

masad

17 de feb. de 2014

I would recommend Emmanuel Saint Louis to be a go to person in this dealership. He is very good and will work with you in the entire process .When you call him he always pick up his phone and answers your call. This was very important In my case as I was buying a car from an other state and needed some one like Emmanuel to work and tell me what documents were needed. He took care of each detail which really impressed me and made sure my buying experience was wonderful. He is excellent and a great asset to the dealership. You can trust him and be assured you are going to have the best car buying experience from him. Keep up your good customer service Emmanuel Saint Loius. You are the best at Wide World BMW.

rayyxp

17 de feb. de 2014

STAY AWAY FROM THIS DEALERSHIP. Terrible service and they just leave you running around in circles. My review is going to be long, but please save yourself the trouble and read this review.On December- 2 I was following an ad on cars.com and decided to jump on the offer after careful deliberation. Their prices were reasonable and I wanted a different car. I arrived an hour late to the scheduled appointment, but said I wanted the car right away. (Within 15 minutes of stepping foot in the dealership I agreed to purchase). Then they kept me waiting around for about 3 hours, and in the end said that they couldn't contact BMW finance department because they were closed for the day. It's my fault so I said ok and I came back the next day. During that long wait I realized that the car advertised on cars.com and the one that I purchased had different mileage but same VIN...probably a input error, but I was fine with it because I still wanted the car.December - I came back in the morning and I bought old car in for the trade in. I was told that within 2 weeks they should pay off my car. (I asked because I had a payment coming up and they guaranteed that they would pay it on time). I was a happy customer so far.December 5- William called me and realized they made a mistake on the contract. I took time out of my day to rectify it and send ups the revised contract. I was still a happy customer.December 20- My payment was due in 2 days, and still no payment from Wide World. I called Joey (Used Sales Manager and he assured me it would get on time. Meanwhile I still did not get my registration in the mail....weird. December 22-My payment was due. I called Acura and they said my credit would be may be adversely affected if I didn't make a rush payment to ensure my payment would be processed on the same day. I made the payment and paid the fee out of my pocket. I start getting annoyed at this point. I still keep my cool.Dec 30- They finally make PART of the payment on my car. The payoff amount was nearing 17000 yet the only paid 16,200ish. They short changed me, but at the moment that was the least of my worries. I still didn't get my registration in the mail. I called Joey and he said he "sent" it out.January 02, 2014- I get an expired registration ticket because of Joey's laziness. Amazing. I was starting to get really pissed. January 10, 2014- I drive to the dealership. (Over an hour and multiple tolls away) Joey assures me that he will take care of everything. I gave him the benefit of the doubt.January 20- February 17 2014- I call Wide World BMW Everyday. He doesn't respond to any of my multiple voice mails that I left him. Also, he doesn't even pick up the phone half the time. One of the times he did he said "Sorry I was on vacation for the past 2 weeks". Another time he said "call me back Monday, I'll handle it first thing". All empty lies. So at this point, a few months after I bought my car I am still owned money on my payoff. TL:DR- After a few months of terrible service, I am left with a parking ticket and a car I can purchase at other BMW dealerships. Don't get me wrong, I love the car. Kirby was a fantastic salesman. He helped me out a lot. I would buy a BMW again, just not with the scammers at Wide World. What kind of company doesn't honor the pay off amount they agreed to pay on the contract. Extremely terrible. Trust me and stay away from this dealership. There are just too many other BMW dealerships within driving distance in order for valuable customers to settle for subpar service.

DmitriFoursa

8 de feb. de 2014

Ordered my new car with European delivery. Dealer has successfully solved all complexities associated with this procedure. Delays associated with severe winter weather were dealt with professionalism.

wwwxxx112345

6 de feb. de 2014

Kurby Herisse is an excellent sales person. We spoke on the phone initially, he treated me with respect, and arranged for me to buy just the car I wanted. When I was away on vacation, he sent one email to me letting me know the car would be ready when I returned. He was not pushy; I did not have phone messages or numerous emails from him when I returned from vacation. Kurby was informative and answered my many questions. The business deal was easy to do; not complicated at all. When I got home, I put on my BMW baseball cap and BMW jacket, and jumped up and down in front of my husband because I was so pleased. Thank you.(P.S. If I could change one thing, it would be the treaterous walk across 59 to go to the Finance Department)

JJBe

4 de feb. de 2014

The CA was very helpful and knowledgeable. He was very patient and answered all my questions. I will recommend him to any of my friends if they are looking for a BMW.

Dave X5

28 de ene. de 2014

I had a very positive experience when purchasing my CPO BMW. Kurby and Joey were honest and very helpful. I would recommend both family and friends to this dealership in the future. Thanks for making this experience a good one.

daveli01

28 de ene. de 2014

I had a very positive experience when purchasing my CPO BMW. Kurby and Joey were honest and very helpful. I would recommend both family and friends to this dealership in the future. Thanks for making this experience a good one.

CraigBFisher

19 de ene. de 2014

I'm a tough customer to please. Will went the extra mile for me and I am one happy customer.I dealt with a lot of other BMW dealers around the Westchester/Rockland/CT area while car shopping and I felt like they were all giving me the standard sales spiel. Will skipped the sales approach and instead worked with me in a non-pushy no-pressure manner. A little customer service and no-nonsense pricing were what I was looking for. That sealed the deal for me.I leased an amazing 2014 estoril blue 335xi M-sport and when the lease is over there will be no need to shop around. I'll go straight to Will.

mirek

18 de ene. de 2014

We've purchased our first BMW X3 at the WW BMW, had a great experience. Alan was extremely patient (we've spent over 6 hours at the dealership looking for the right combination of features, color, and price) and he was 100% courteous and very helpful. We got a great car at a good price and didn't feel any of the usual stress of negotiating a car deal. I was expecting that getting an upmarket car would be more enjoyable then car buying experience otherwise is, but Alan really exceeded my expectations.

AR

17 de ene. de 2014

Second used BMW purchased here great staff, my rep Kurby was very friendly, understanding of my needs, and best of all not pushy. Kurby got me a good deal on my trade in strongly recommend him to others.

carterface12

17 de ene. de 2014

Second used BMW purchased here great staff, my rep Kurby was very friendly, understanding of my needs, and best of all not pushy. Kurby got me a good deal on my trade in strongly recommend him to others.

drkuchar

17 de ene. de 2014

By far the best car sales experience I ever had. Anthony Polisena the sales manager and Jason Mckeown were professional, honest,and amicable. This is my fifth BMW but my first from the Wide World Dealership and I can honestly say this is the BEST BMW dealership in the NYC tri-state area!!!!

drkuchar

16 de ene. de 2014

By far the best car sales experience I ever had. Anthony Polisena the sales manager and Jason Mckeown were professional, honest, and amicable. This is my fifth BMW but my first from the Wide World Dealership and I can honestly say this is the BEST BMW dealership in the NYC tri-state area!!!!

Nhunguyen8

16 de ene. de 2014

I love to come to the wide world BMW to buy the car because they have every good customer service. Also the employer there is every nice and friendly to service you. I recommend to people if you want to buy new car or used one you should go to the wide world BMW because they have more chosen than some other place..

Glorydays81

15 de ene. de 2014

We had be off and on looking for a used BMW X3 with low miles for about six months. Looking on line we found what looked to be a nice car at the Wide World of Cars site and called. We got salesman Manny Saint Louis on the phone. We looked at the car in person and Mr. Saint Louis proved to be a very straightforward and helpful salesman. He was very knowledgable about the car and helped us through a very quick and easy purchase. I will definitely look him up when the time comes to trade this one in.

ConnieLeonardis

14 de ene. de 2014

I contacted Frank when I found myself in desperate need to get out of my old 3-series BMW. I knew what I was looking for and Frank did not give up until he had given me just that. I am now the proud owner of a new X3 that suits me perfectly. Wide World BMW was the only dealership that was willing to work with me to make this trade possible. I highly recommend Frank, Anthony and his team to anyone looking to get into a brand new BMW!

ConnieLeonardis

14 de ene. de 2014

I contacted Frank when I found myself in desperate need to get out of my old 3-series BMW. I knew what I was looking for and Frank did not give up until he had given me just that. I am now the proud owner of a new X3 that suits me perfectly. Wide World BMW was the only dealership that was willing to work with me to make this trade possible. I highly recommend Frank, Anthony and his team to anyone looking to get into a brand new BMW!

PleasedOwner

5 de ene. de 2014

Anthony was extremely helpful and accommodating in putting together a deal I could work with. He listened to my needs, and found a way to meet them. But where he really shined was when I had an issue with BMW Financial on the return of my previous car - after I had taken possession of my new car. I received a bill from BMW Financial for a crazy amount of wear and tear on a car that was truly mint with mileage far below what I contracted for. Needless to say, my raves do not extend to BMW Financial. When I came to Anthony with my invoice, he immediately got BMW Financial on the phone and went to bat for me. He stuck with it for over 45 minutes, constantly arguing on my behalf and eventually securing a compromise I could live with. I frankly did not know what to expect from Anthony, let alone what he could accomplish, and so was more than pleased with the outcome. I feel this was service well beyond the norm, and he should be commended for this. I am personally very grateful

SGlenwick

5 de ene. de 2014

Anthony was extremely helpful and accommodating in putting together a deal I could work with. He listened to my needs, and found a way to meet them.But where he really shined was when I had an issue with BMW Financial on the return of my previous car - after I had taken possession of my new car. I received a bill from BMW Financial for a crazy amount of wear and tear on a car that was truly mint with mileage far below what I contracted for. Needless to say, my raves do not extend to BMW Financial.When I came to Anthony with my invoice, he immediately got BMW Financial on the phone and went to bat for me. He stuck with it for over 45 minutes, constantly arguing on my behalf and eventually securing a compromise I could live with. I frankly did not know what to expect from Anthony, let alone what he could accomplish, and so was more than pleased with the outcome. I feel this was service well beyond the norm, and he should be commended for this. I am personally very grateful.

Yawanjo

3 de ene. de 2014

All I can say is that Alan Himmelfarb made the experience of purchasing my first BMW a great one. Upon entering Wide World BMW, I expected a sales pitch and a pushy representative, but what I received was nothing but a professional, helpful, knowledgable, understanding, considerate individual that made my decision to purchase my BMW easy and hassle free. I have already started to talk my friends into visiting Alan for their next vehicle purchase.J. Toro

odette_santiago

1 de ene. de 2014

My experience was nothing shirt of professional, friendly, and I felt that everyone was respectful and truly working with me to get a great deal.

Ds65522

1 de ene. de 2014

World Wide BMW and especially Frank Milio was a pleasure to deal with. His knowledge and friendliness made it a pleasure to purchase our first BMW from him. I highly recommend Frank as a salesperson due to his knowledge, expertise, and accommodations. Thanks to World Wide BMW in Spring Valley and especially Frank Milio, I am now a proud owner of a BMW.

Ralph, Former VP of Quality (pharmaceuticals)

29 de dic. de 2013

Outstanding prompt results with courteous detailed follow up. Sought other BMW dealers but Wide World BMW representative Alan Himmelfarb on the phone significantly outshined all other dealer reps that I pursued in person. Best price, best follow up, I even drove 160 miles from home to finalize the purchase. Absolutely worth the trip. Financial rep Ned Goldstein was very efficient as well. What is really amazing is the trust that developed immediately with Alan who is a seasoned no nonsense car salesman. I knew the model, color, exact features, and pricing I wanted. I never thought I would buy a car over the phone but I did. Alan sent all the documentation promptly for my review and signature. All paperwork was in order, no surprises, delivery of the car went perfectly!!! This is why I gave the highest ratings across the board. Highly recommend Alan Himmelfarb and World Wide BMW!!

gamma

28 de dic. de 2013

Went to lease a new 2014 5 Series BMW. Having dealt with Will three years before we found him very professional and friendly. No hard sell just the facts. He found the car that we were looking for and was very helpful in answering our questions and in his follow up.

rspalatucci

28 de dic. de 2013

Outstanding prompt results with courteous detailed follow up. Sought other BMW dealers but Wide World BMW representative Alan Himmelfarb on the phone significantly outshined all other dealer reps that I pursued in person. Best price, best follow up, I even drove 160 miles from home to finalize the purchase. Absolutely worth the trip. Financial rep Ned Goldstein was very efficient as well.What is really amazing is the trust that developed immediately with Alan who is a seasoned no nonsense car salesman. I knew the model, color, exact features, and pricing I wanted. I never thought I would buy a car over the phone but I did. Alan sent all the documentation promptly for my review and signature. All paperwork was in order, no surprises, delivery of the car went perfectly!!!Highly recommend Alan Himmelfarb and World Wide BMW!!

Queenchas

28 de dic. de 2013

Marckensy was a great salesman when purchasing my new vehicle "Beauty" (Which I LOVE) I am extremely happy with my purchase from Wide World BMW. My mother even brought home a new car the same day I brought "Beauty" home. I would totally recommend this dealer to everyone I know.

J. Toro

27 de dic. de 2013

All I can say is that Alan Himmelfarb made the experience of purchasing my first BMW a great one. Upon entering Wide World BMW, I expected a sales pitch and a pushy representative, but what I received was nothing but a professional, helpful, knowledgable, understanding, considerate individual that made my decision to purchase my BMW easy and hassle free. I have already started to talk my friends into visiting Alan for their next vehicle purchase. J. Toro

twitch27

27 de dic. de 2013

Anthony, Joe and Ned were great. Have had many cars with Wide World of Cars and these guys were the best. Easy, explained everything, friendly, could not ask for a more pleasurable experience... Will definitely continue to buy from this dealership, with these guys..Thanks for everything,Mitch

PLin

27 de dic. de 2013

I located this 2011 certified pre-owned 335i sedan online and immediately stopped by and take a look, Emmanuel was very passionate and patience throughout the entire process, he tries to accommodate all my concerns and made the entire purchasing process much easier. Overall I'm very happy with this purchase and definitely will recommend this dealership to my friends, even though I lived in Queens and have to travel 30 miles and pay toll to reach this dealership, but it is well worth the time.

Silveeah

26 de dic. de 2013

The salesman was friendly and attentive throughout the whole process. We had a small conflict during our discussion regarding financing, but they took care of us and we left satisfied and happy!

Rob52r

24 de dic. de 2013

My experience from the moment I walked in the door and met with Alan Himmelfarb was one of immediate comfort. I had friends who bought cars from Alan in the past and told me he was the one to ask for when leasing a car. I have leased cars for 25 years and always considered the salesman just an order taker,this was not the case. Alan worked out a great deal but more than that was his expertise when the car was ready for deliveryAlan went through every aspect of the features in my 2014 XM 1 from how the gas cap operated to the operation of the Navigation system. We had a problem with my I Phone and he was knowledgeable.enough to remedy the problem and we were making calls before I leftI strongly suggest anyone looking to buy or lease a BMW to call Alan at Worldwie BMW in Spring Valley for great deal and customer supportonce your ready to drive it off the lot. Rob R ------Owner of business in Rockland County.NY

Johnmiele1

22 de dic. de 2013

Ms. Keats was very helpful with the lease process. I never felt pressured throughout my visits to the dealership. She spent all the time I needed to go over all the details of the features of the X 1 . I would come back and recommend Ms. Keats and wide world to others. John Miele

Luis Jusino Jr

21 de dic. de 2013

I had an excellent experience with Terrence. He made my first purchase of a BMW exceptional. He went out of his way to ensure that my performance delivery in South Carolina went smooth, which I would recommend to any person buying a new BMW. He even contacted me when I picked up my X1 in SC. He not only solidified my future purchases with him and Wide World BMW but we have established a great relationship. If I can say anything about the location, a little attention to the beverage area would be appreciated.

Kamm1484

21 de dic. de 2013

Great car buying experience!! No hassle - completely honest and transparent - highly recommend. Alan was very responsive and was always available for any questions. Easiest car buying experience I have ever had.

luisjusinojr

21 de dic. de 2013

I had an excellent experience with Terrence. He made my first purchase of a BMW exceptional. He went out of his way to ensure that my performance delivery in South Carolina went smooth, which I would recommend to any person buying a new BMW. He even contacted me when I picked up my X1 in SC. He not only solidified my future purchases with him and Wide World BMW but we have established a great relationship.

PeterWinston

16 de dic. de 2013

Joe is an honest sales person, hard to believe they still exist today, this is a rare treat in the car buying experience today. This is my 4th car from Joe and cant wait to deal with him again.

RFJ

12 de dic. de 2013

Alan was largely responsible for my driving out tonight with the new car. My budget was finite and we worked together to find the right car for what I wanted to spend. He was both honest and fair in his feedback as we went through the negotiation and I felt he was superb in representing my interests as the client as well as the dealership. I would not only use him again, but I would not hesitate tor refer any of my friends looking for a car to Alan.

rjerome1

11 de dic. de 2013

Alan was largely responsible for my driving out tonight with the new car. My budget was finite and we worked together to find the right car for what I wanted to spend. He was both honest and fair in his feedback as we went through the negotiation and I felt he was superb in representing my interests as the client as well as the dealership. I would not only use him again, but I would not hesitate tor refer any of my friends looking for a car to Alan.

Spiff7

9 de dic. de 2013

I just leased a new 2014 BMW 335i x-drive from Joseph Segreti. Joe is hands down the best sales advisor I know. I have 3 BMW dealerships within 15 minutes of my home. However, I choose to drive an hour away to work with Joe Segreti. He is honest, personable, and always has my best interest at heart. He goes far and beyond any other client advisor I know. Joe is always attentive to my needs and makes me feel valued as a customer. He is also very responsive and quick to get back to me. This is my third car from Joe Segreti, and I continue to recommend family and friends to him. Most people find cary buying to be an arduous task. I can assure you dealing with Joe Segreti is like nothing else. He takes all the hassle and games out of the car buying experience. If you want to save yourself time, money, hassle, and actually be excited about getting a car, talk to Joe Segreti. Wide World BMW is lucky to have him as a dedicated employee for so many years. Thank you Joe!!

yunafer

9 de dic. de 2013

Alan is the best. Very friendly and made me very comfortable leasing a car. Even after I brought the car home, if i had any questions he was very helpful teaching me everything about the car. Always willing to help and very honest and friendly. And I am loving the car.

Paulranger

7 de dic. de 2013

Wide World BMW was such a good experience for me and Grace.....because of Terrence Holmes.From the first call I knew he is the right man to do business with. He really make it happened and we got our first BMW.All because his knowledgment, honesty and that he is trustworthy. That is why he is great sales advisor.Thank you Terrence you the best and our dream cone true.Paul and Grace :)

JeanetteRosen

5 de dic. de 2013

This was our third car purchase with Brian, Alan and the team. They make the process enjoyable and we tell everyone how much we love our car dealer! We always recommend Wide World anytime someone is looking for a new car. Looking forward to many more BMWs in the future!

mich2855

5 de dic. de 2013

Best BMW Dealer in the tri state area. This is the 4th car I have purchased from themKurby was beyond excellent. The car he put me in has exceeded my expectations. I will continue to refer family and friends to Wide World

rayyxp

4 de dic. de 2013

I went here to purchase a preowned 2013 328i, and I missed my appointment by about an hour and a half and they still got everything done in a reasonable time frame. Everything was quick and to the point. Will also went over all the paperwork with me so I knew exactly what I was getting myself into. I was expecting a little more for my trade in, but other than that everything else was great. Would definitely buy from again.

rpotto18

3 de dic. de 2013

From start to finish it was a great experience. John made us feel very comfortable and did not pressure us. Instead worked with us within our budget. And it didn't hurt they had the exact car we wanted in stock.

Fourseries

2 de dic. de 2013

Alan was truly professional throughout the process. I am a difficult consumer and he was patient, savvy and gave me a great deal on a fantastic new BMW. Am steering my relatives to him as I trust him. Make sure to ask for Alan when you visit!

nmren

2 de dic. de 2013

Alan was great to work with. Everything went smooth. He gave us the best deal out. Very nice person to work with. Would recommend him.

glp614

30 de nov. de 2013

This is our 2nd BMW purchased from Wide World and both times the staff could not have been more accomodating. I commend Jason McKeown on his honest and knowledgeable approach to his customers and also Brian Sorce who helped finalize the deal. Both of them exemplified professionalism to the highest standards and worked with me to put me into the vehicle of my choice. BMW should be very proud of these two employees, I know if I owned the company, I would be!

PAUL M.

29 de nov. de 2013

THEY HAD THE CAR IS WAS LOOKING FOR. THEY WENT OUT OF THERE WAY, TO MAKE IT HAPPEN.

ludascar

29 de nov. de 2013

As a woman I have no mechanical understanding but recognize BMW as a great brand. I was lucky to get Jason as a salesman because he showed me many things about the car that were new and interesting. He got me a good deal and would recommend anyone to him and his dealership.

AdrianaN24

27 de nov. de 2013

I went to 3 BMW dealerships before going to World Wide BMW and realized I was really going to get ripped off!! Loved this dealership, made buying my first car a great experience. My sales rep. Terrence Holmes was awesome! He was trustworthy and very knowledgable about BMWs products but, his honesty was what really led me into buying the car. Would recommend to anyone! Thanks again Terrence!!

blanca23

24 de nov. de 2013

Working with Alan was a pleasure. No "high ball" quotes, just an open and honest discussion of my needs and budget parameters. I leased a fabulous car and would not hesitate to recommend him or Wide World to anyone.

Dwbader

23 de nov. de 2013

Easy to deal with, very personable and friendly sales person. Great selection of cars. Management very professional. Great prices. Wished they offered different leasing options ie; 48 months, 60 month plans

mpritch23

21 de nov. de 2013

the service department is outstanding. suzanne and steve are nothing short of exceptional. they really go above and beyond for their customers. i couldn't imagine servicing my car anywhere else. the sales team is great as well.

HappyChau

21 de nov. de 2013

It was a great experience getting this lease car from Wide World this time. I was working with Brian, easy and fast communication, Brian replies emails/calls quickly so make the leasing experience much much better.I didn't feel like I was getting overwhelm by a typical sales, trying to sell everything to the customer. But instead, Brian was informative, listen to what I want and need and got the exact car I want. Will recommend more friends to this dealership.

Mpritch23

21 de nov. de 2013

the service department is outstanding. suzanne and steve are nothing short of exceptional. they really go above and beyond for their customers. i couldn't imagine servicing my car anywhere else. the sales team is great as well.

GoBlue in NY Ed

20 de nov. de 2013

I have been bringing my BMWs to Wide World BMW for many years and do so because they are great to work with. All work gets done as needed and promised and on-time. Everyone is friendly and I don't think the word "can't" is in their vocabulary. It's comfortable place to wait, but they always provide a loaner car if needed. Over the years I have been coming there I have worked with Steve Karasek and Suzanne Leale and they make me feel that we are partners in caring for my vehicles.

Bcaruso2

20 de nov. de 2013

I would like to express my gratitude for a such a great car leasing experience here at Wide World BMW. Working with Ben and Brian was a pleasure as they went above and beyond my expectations. I truly appreciated the time and effort that was put into weighing out my options and helping me to decide which car was best for me, assisting with car insurance, and finally sitting with me to show and explain all the options of the car. Ben's personality, honesty and professionalism is exceptional! Not once did I feel pressured, hurried, or like it was just another sale. Both Ben and Brian made my purchase of the 435 xi m sport smooth, friendly and as easy as can be. They followed up with me to make sure I was comfortable and satisfied with my car and not to hesitate contacting them if I need anything else. I am so pleased with the service I have received and definitely recommend anyone looking for a BMW to come to Wide World BMW!

edherpel

20 de nov. de 2013

I have been bringing my BMWs to Wide World BMW for many years and do so because they are great to work with. All work gets done as needed and promised and on-time. Everyone is friendly and I don't think the word "can't" is in their vocabulary. It's comfortable place to wait, but they always provide a loaner car if needed. Over the years I have been coming there I have worked with Steve Karasek and Suzanne Leale and they make me feel that we are partners in caring for my vehicles.

NickyBenz

20 de nov. de 2013

Very helpful, always asking me if i need anything while i wait.Sue is especially helpful always take the time out of her day to make sure i am satisfied with my vehicle.

olivermaxwell

20 de nov. de 2013

I recently had the honor to meet Mrs. Leale I have to say she is very knowledgeable and friendly, this day and age were people are in such a hurry and don't take the time to explain things this is NOT her! she was and has to be the best person I have come in contact with when it comes to great customer service in a long time.

Chesspro

20 de nov. de 2013

Very pleasant, quick, accurate and responsive to the concerns I had with my vehicle. I would highly recommend this service department S they don't BS you at all.

JaynaS

18 de nov. de 2013

By pure luck in 2011, I purchased my last X5 at Wide World and had serviced my truck there throughout my lease and they have always been outstanding. As I was coming close to the end of my lease I wanted to get into another X5 but there were some variables i had that needed to be factored in. I went to a few other dealerships just to "see" but no one was able to come to close to what Alan & Brian did for me at Wide World. They took all the factors i had into consideration, they knew the criteria that was important to me with regards to a new vehicle. They did not have an X5 on the premis to suit my needs but within a few days they found a vehicle that had everything that was important to me and MORE! As they promised, the vehicle was there within a few days. Alan was a pleasure to work in terms of preparing the paperwork in advance, contacting my insurance company and answering all of my questions. He sat in the vehicle with me the day I picked up to make sure i was comfortable with how all of the additional features worked. I work in retail and it is nice to see that they are extremely customer service oriented and did everything they could to retain me as a repeat Wide World Customer. I would recommened to anyone looking to purchase a BMW to absolutely go to Wide World. Brian & Alan were truly a pleasure to work with and I am thrilled with my new X5!

tds369

17 de nov. de 2013

Howie was great to work with. Everything was open and upfront with all fees and communication. Howie spent A LOT of time with me trying to find the right car, and in the end he has earned a long-term customer. Howie and all of the staff at Wide World BMW were friendly, polite and excellent to work with. I would certainly return here and recommend Howie and Wide World to anyone looking for a BMW.Thank you!!

Herline N

16 de nov. de 2013

Kurby Herisse was a very patient, knowledgeable sales rep. He listened to my requirements and matched them with a specific BMW 328 X Drive that I purchased. He answered all the questions I had about the car and answered questions about my Toyota Camry that I traded in. I was very pleased with BMW that they gave me the full amount for my car. Kurby made sure I left the dealership satisfied and got exactly what I wanted in my 2011 328 X. I'm having so much fun driving and enjoying the attention I get in my car. Even after I made my purchase I had new owner paranoia and concerns that came up, he reassured me and he had service check it out. Every salesperson there are very professional, pleasant and ready to help at all time. Kurby is an excellent salesman and a great person. I definitely recommend this dealership to my family, friends and anyone looking for no nonsense straight forward answers and excellent service.

hnaissant

15 de nov. de 2013

Kurby Herisse was a very patient, knowledgeable sales rep. He listened to my requirements and matched them with a specific BMW 328i X Drive that I purchased. He answered all the questions I had about the car and answered questions about my Toyota Camry that I traded in. I was very pleased with BMW that they gave me the full amount for my car. Kurby made sure I left the dealership satisfied and got exactly what I wanted in my 2011 328i X Drive. I'm having so much fun driving and enjoying the attention I get in my car. Even after I made my purchase I had new owner paranoia and concerns that came up, he reassured me and he had service check it out. Every salesperson there are very professional, pleasant and ready to help at all time. Kurby is an excellent salesman and a great person. I definitely recommend this dealership to my family, friends and anyone looking for no nonsense straight forward answers and excellent service.

kirankpendyala

11 de nov. de 2013

Terrence was very straight forward in getting a deal for my new car. Gave the best possible quote and was very real about it. I got to know about it after I body shopped for price with other dealerships. The best aspect about him was that he left me felt comfortable with my decisions.

Jay C

3 de nov. de 2013

Darlene Keats of Wide World BMW is fantastic and my overall experience with her and the dealership is absolutely positive! We picked up our X3 today and I have no problem recommending her to anyone looking for a BMW. I previously leased a BMW from another dealer so I naturally approached them first but it was obvious they wanted to play games. It was then that I started to look around and contacted several dealers. Darlene was first to respond and provide numbers. Actually the price she shared was the best and when she improved on it even more, there was no other reason to go elsewhere. All throughout the process as I kept revising the option list and going back and forth on the packages she was very patient and understanding. The whole buying experience was concluded in 2 visits, 1 to make a downpayment and the second to pick the car up. Bottom line: She's a straight-shooter and will work with you to get the car you want at the price you're comfortable with. If you're looking for a BMW you owe it to yourself to at least give Darlene a call. You will not be disappointed. Tell her Jay sent you :-) PS I saw pics of the soon to be released 2 series coupe and I know who I will call in 2-3 years. Did I mention she also does European Delivery? ;-)

jcatral14

3 de nov. de 2013

Darlene is fantastic and my overall experience with her is absolutely positive! We picked up our X3 today and I have no problem recommending her to anyone looking for a BMW. I previously leased a BMW from another dealer so I naturally approached them first but it was obvious they wanted to play games. It was then that I started to look around and contacted several dealers. Darlene was first to respond and provide numbers. Actually the price she shared was the best and when she improved on it even more, there was no other reason to go elsewhere. All throughout the process as I kept revising the option list and going back and forth on the packages she was very patient and understanding. The whole buying experience was concluded in 2 visits, 1 to make a downpayment and the second to pick the car up. Bottom line: She's a straight-shooter and will work with you to get the car you want at the price you're comfortable with. If you're looking for a BMW you owe it to yourself to at least give Darlene a call. You will not be disappointed. Tell her Jay sent you :-) PS I saw pics of the soon to be released 2 series coupe and I know who I will call in 2-3 years. Did I mention she also does European Delivery? ;-)

Dissapointed

2 de nov. de 2013

This is my 4th BMW from Wide World. Service department customer service and quality of work is outstanding. That is why I continue to be a customer. This is the first time I have ever had problems. I had multiple issues with my new lease and transaction, 3 months later they have still not straightened it out... they totally dropped the ball. The lack of customer service skills displayed by my salesperson and the Manager are very disappointing :(

stephy

31 de oct. de 2013

Mr. Herisse was a great salesperson for my husband and I. He was very effective in satisfying all our expectations when it came to helping us choose the car we were interested in buying. Not only did he give us many options to choose from but he definitely worried about maintaining the price within our budget as well as being able to get the best deal that most closely matched our expectations and necessities. We would definitely recommend Mr. Kurby Herisse to other perspective buyers. He really made our experience in purchasing a BMW worthwhile and pleasant.

DavidChao

31 de oct. de 2013

Joe is knowledgeable, friendly, and works to assure that you get the best deal available. I have been working with him for over 12 years and would go no where else. I live in Westchester County and specifically go to him and his dealership because I feel he is working with my best interest in mind.

rbraxton

23 de oct. de 2013

Emmanuel Saint Louis was extremly attentive and helpful throughout the entire purchase process. His attention to detail and willingness to provide a level of customer service which exceeded both requirements and expectations place him in a distinct class. His responsiveness to request for information and understanding was patient and timely.

DhavalDesai

21 de oct. de 2013

Alan was fantastic to work with. Everything was virtual until the day I picked up my new sports wagon which is phenomenal. They gave me the best deal out there. Alan was great especially for me, being a first time BMW owner, he walked me through all the essentials of the car.Great and professional service!

PaulGherardi

17 de oct. de 2013

Kurby did a fantastic job handling the sale and negotiation a great deal on a preowned X5. Not only buying the car but him and Joey arranged for my lease to be traded in. The whole process was done so efficiently and as seamless as possible. I didn't need to worry about a thing. Kurby made sure all of my issues were addressed and the customer service was fantastic! I will definitely come here for my next car!

DaveBuchanon

14 de oct. de 2013

The experience at Wide World BMW, and in particular the experience with Alan Himmelfarb, was outstanding! From the very first contact with Alan, all communications were professional, factual and without pressure. Alan was quick to respond to questions both on the initial call and in subsequent calls and emails. Every item was handled efficiently and there were no surprises along the way. Everyone delivered as promised and as expected. I have purchased more than 20 new cars and can say with no doubt or reservation that this was the best experience ever! In fact, all car dealers would do well to copy this best practice, as this dealer and this salesman are best in class!

calvinqh

11 de oct. de 2013

Both Brain Waters, the sales guy and Anthony Polisena, the sales manager were great! I got a great deal without much hassle and am grinning ear to ear everytime I drive this ultimate driving machine.

shisha

7 de oct. de 2013

Darlene was great, in fact she was the reason we bought our car from Wide World, she provided an excellent, top notch, friendly service and was willing to accommodate our requirements. We live in NJ and had options to go to many places, but chose to drive 50 minutes to get the car from Wide World. We had very specific requirements for our 3 series and Darlene was one of the only three dealers who were willing to get the car for us (we were ordering 2013 so couldn't "build" the car). But Darlene was the only one who patiently heard what we were looking for and got the exact vehicle. Not many car dealers were willing to to that, and some very quite obnoxious to say the least - BMW of Morristown being the worst of all, where they didn't even entertain the fact that we were looking for a 2013 model with specific features. In spite of having to go through the hassle of finding the exact car for us and getting it, she did give us a very good price on the vehicle. The best part was all this was done over phone and emails, I visited the dealership and met Darlene only when we went to pick up the car.The actual sale and financing part was great too, Wide World had everything ready when we went in and we quickly did the paperwork and were out of the shop sooner than we expected. I would recommend Wide World and Darlene to anyone in the tri-state area looking to buy a BMW

BRINASCOTT

3 de oct. de 2013

MY FAMILY HAS BEEN TO SEVERAL DEALERSHIPS OVER THE YEARS.THIS WAS THE MOST STRAIGHT FORWARD STRESS FREE AND PLEASURABLEEXPERIENCE EVER!!! EMMANUEL WAS VERY ATTENTIVE FRIENDLY AND ONE OF THE BEST SALESMENWE EVER HAD. HE LISTENED, PROVIDED AND WAS NOT PUSHY. HE WENT ABOVE AND BEYOND FOR MY SON. NED GOLDSTEIN IS ALSO AMAZING. HE PUT TOGETHER A DEAL THAT 3 OTHER DEALERSHIPS COULD NOT. SO OVERALL WE HIGHLY RECOMEND THIS DEALERSHIP AND THESE TWO AMAZING GUYS. IF YOU WANT TO PURCHASE A BEAUTIFUL CAR WITH FRIENDLY PEOPLE THIS IS THE PLACE FOR YOU. THANKS SO MUCH NED AND MANY YOU GUYS ROCK!! THE SCOTT FAMILY

nhalkiopoulos

2 de oct. de 2013

My experience with Wide World BMW is always a pleasure. The dealership in whole is accomadating and wonderful to deal with. It feels good to enter a dealership that is filled with employees that are happy to greet you and most of all help you. They made my experience a great one and this was my second time around!!! Mike Trontz and his team Ned & Marckensy are straight shooters and extremely professional!!! They set up my vehicle to my specs and I left this dealership feeling elated because my car is beautiful but most of all my overall experience was even better. I will definately recommend as well as re visit. Do not hesitate in visiting this dealership, you will not be dissapointed!

TAMonaghan

2 de oct. de 2013

I have been dealing with Wide World BMW for many years. My experience has always been pleasant and efficient...not just in Sales, but with Service after my prurchase as well. That's why I keep returning. The lease on my 2011 335xi was going to expire in February and I was approaching my contracted 45,000. I came into the dealership to discuss a pull forward for a new 2014 X6 with Alan Himmelfarb. He was teriffic throughout the entire process. The X6 is not readily available under normal circumstances, so Alan helped me order the exact car I wanted and offered great advice. The negotiation on the price was very reasonable, mutually beneficial, and the car was delivered earlier than we anticipated. Alan was very knowledgeable and helpful in geting me familiar with the car when I picked it up. I'm delighted with the new X6 and grateful to Alan and Wide World for getting it done for me.

kennyndreu

1 de oct. de 2013

I would highly recommend Wide World BMW to anyone in the area looking for a car. The service from Kurby Herisse and Joey Rudovic was excellent and professional. I purchased the car in only 1/2 an hour. I left the showroom very happy and satisfied. I have been to other BMW dealers in the NY area and Wide World BMW is by far the best that I've dealt with. I even recommend other to their dealership. I recommend their service to anyone looking for a car.

Shamiek Scott

29 de sep. de 2013

Just purchased an 09 335i LOVE it . Great customer service . thanks manny

ny5series

26 de sep. de 2013

Will is an excellent guy to work with. He is very professional and friendly. I had a great deal on my 5 and would want to buy my next car from Will. I would recommend anyone to work with him. He will follow up with you if you have any questions.

alipson

24 de sep. de 2013

I've purchased seven BMW's from Wide World BMW since 1999. I've purchased all seven from Joe Segreti and have always received amazing service and a no hassle approach to pricing. They are fair and they get you in and out the door quickly. They have a great service department and body shop (Suzanne Leale and Steven Karasek). Working with the folks at Wide World BMW has been very satisfying. I would shop anywhere else!

Slk320girl

22 de sep. de 2013

Alan was amazing! He worked with us to make the best deal that met our needs and budget. He also stayed in contact with me until everything was finalized.

leopold

16 de sep. de 2013

I highly recommend Wide World BMW in Spring Valley. All of the service staff go out of their way to be extremely helpful and curteous. I recently purchased a new car at Wide World and had a very pleasant experience. My salesman Brian, was very friendly, informative, and direct. He did his best to have the car delivered to me at the soonest possible date. It was a pleasure negotiaing a sale and working with him. I will definitely purchase my next BMW at Wide World again!

smanandhar

13 de sep. de 2013

Wide World BMW and my client adviser, William Gallagher were exemplary in customer service, attention to detail, professionalism, and most importantly, going the extra mile to earn my business. Being a Connecticut resident meant traveling over an hour away to Spring Valley, New York; however from the first initial phone call with William, I was hooked; I knew he was the right guy to work with. Once at the dealership, he proved he had the patience, professionalism, and business ethic one would expect from BMW. My partner and I walked away with smiles on our faces and keys to our new Alpine White X5. William listened to our needs and negotiated brilliantly with Brian, his manager to give us the absolute best deal we could hope for. Not one dealership in Connecticut could match Wide World's price, or their level of customer service. I give Wide World BMW's William Gallagher my highest recommendation and endorsement for a client adviser in the realm of the Ultimate Driving Machine...Thank you, William.S.M & K.G.

LilRascal82

12 de sep. de 2013

This is my 4th BMW from Wide World. Service department customer service and quality of work is outstanding. That is why I continue to be a customer. This is the first time I have ever had problems. I had multiple issues with my new lease and transaction, 3 months later they have still not straightened it out... they totally dropped the ball. The lack of customer service skills displayed by my salesperson and the Manager are very disappointing :(

ajnoel

9 de sep. de 2013

emmanuel and joey were terrific from the moment we walked in to the moment we left. thank you so much we love our bmw! execellent service joey and emmanuel are an exceptional team they followed up and made sure everything was going great with our new purchase, i strongly recommend coming here for any bmw purchase and ask to speak with these two guys. -aj and ana

Fabianbudd

30 de ago. de 2013

Joseph Segreti is by far the best automobile salesperson I have ever dealt with. He is incredibly knowledgeable in his profession, and extremely patient with customers. World wide BMW make you feel at home from the moment you step into their show room. They do their best to ensure you get the best deal possible for your car!

dgershon

29 de ago. de 2013

Joe Segreti is one of the best salesperson I have dealt with. He is incredibly knowledgeable about the brand and all the options. It is a very friendly dealership and they make sure you get a fair price!

Lpribeiro12

28 de ago. de 2013

Friendly environment, really helpful employees. Joseph Segreti was great and answered all our questions. Thank you Joseph Segreti and the entire staff at Wide World BMW for making this a great experience!!!Thank you so much, Lucia Ribeiro

salsero3950

27 de ago. de 2013

From the beginning we entered the dealership, until the end the day we picked up the car, our sales advisor was extremely professional knowledgeable of the car we were purchasing. Terrence Holmes was great in answering any questions and doubts that we had about the car. Terrence took his time showing us the features on the car. Terrence Holmes and his fellow colleges were great. Wide world BMW is the place to go if you want professionalize, knowledgeable sales person, and a great car at a great price. Thank you to Terrence Holmes and the entire staff at Wide World BMW for making this experience and dream come true. Thank you George and Carmen Torres

JWW123

26 de ago. de 2013

Excellent working with Mr. Segreti. We purchase all our cars with his help.He always gives great advice and is available whenever we need to consult with him.He follows through on the beginning to end process of the car purchase.We recommend working with him.

12greg12

22 de ago. de 2013

Joe Segreti was excellent. He made this experience very easy and painless. I would recommend Joe to anyone and everyone. Joe is friendly, warm and very professional. He kept me informed every step of the way and with every update. Thank you, Joe. Job well done!

kcondon

21 de ago. de 2013

Emmanual (Manny) was reliable and dependable. He was also helpful and honest. He keep me updated and was flexible in meeting my wants and needs. Joey was open and honest and took good care of me. I would highly recommend Manny and Joey to friends and family members.

JLGangi

21 de ago. de 2013

From the moment I walked into wide world I was greeted by Joe Segreti. He gave me all the information I was looking for as well as made me feel like a welcomed and valued costumer. This made the experience of getting a new car and choosing Wide World BMW very easy. The negotiating process was very pleasant and we came to an agreement with in 20 minutes because there was no run around. Joe also kept me informed with day to day information as to where my car was and when it would be delivered. He took the time when I came to pick up the car to go through everything and program my settings. I will definitely be recommending Wide World BMW to anyone looking for a new car and I look forward to working with them again in the future.

dsegreto

16 de ago. de 2013

Alan has made my purchase a seamless transition from one car to another. He was quick to answer any phone calls I made. Alan took his time showing my all the new and old features my new car has and told me not to hesitate to call if I had any questions about my car. An all around pleasant experience.

Dario from New Jersey

15 de ago. de 2013

These guys are TOP-NOTCH. Mendy Watson is the most helpful salesperson i have ever come across. The Manager Joey went over and above to make me and my wife happy, saving us thousands off retail pricing plus they gave us some fabulous financing options. If you ever want a new or preowned BMW see Mendy or Joey. Truly a first class experience, i have already referred a friend of mine to them. If you live in NJ they are 5 minutes off the Garden State Parkway. I will never buy a car anywhere else.

dada1206

11 de ago. de 2013

Alan was very impressionable from the time he approached me at the dealership to the time I drove off in my new BMW. I was torn between the 325xi and x1. He explained the features of both to me in a clear and thorough manner. I was able to make a decision on the spot. He worked within my price range and offered the best deal possible. He was friendly and personable throughout. I highly recommend him to my friends and family.

kilimani

10 de ago. de 2013

My overall experience with this Dealership was awesome. My client advisor, Kurby Herisee and manager, Joey Rudovic made the wholeexperience better than I anticipated. They promised world class service, and they DELIVERED.

Baseballguy69

8 de ago. de 2013

Had a great experience Anthony Polisena sales manager and Brian Waters salesman were great and put me into a mint 535xi for a great price.Mike the service director and Steve the assistant service manager were more than accommodating. Would highly recommend this dealership for sales and service.

sabrinaKucevic

3 de ago. de 2013

I just purchased a 2013 BMW 535 xi m sports package. I have had my previous BMW 330 xi for the last 12 years. I wasn't sure if I was going to get a new car or not because my current car works excellent. my sale rep was Alan Himmelfarb. He was so kind and answered all of our questions and was willing to work with us in every way possible so we can receive the best deal and I felt so great walking out with my new car. This is the BMW dealership to go to. I have been to the one in midtown manhattan and in other places and they don't want to budge on anything it's more of a take it or leave it deal which leaves you with a yucky feeling in your stomach. I highly recommend wide world BMW in spring valley but better yet ask for Alan he makes your car expense very memorable and by far the best customer service ever. The best part is that he doesn't push you in any direction. He informs you on any questions you may have and he takes his time. He doesn't try to rush you in any way. I wish all sales rep were as pleasant as mine was. Thank you Alan. Much RespectElvis and Sabrina

flexx1

3 de ago. de 2013

My overall experience with wide world has been nothing but great. I've leased about 7 cars from this dealership. The reason I've leased so many BMW'S from this dealership is simple Joseph Segreti is such a great person. He really cares and listens to my needs just about two weeks ago I spoke with Joe and told him I was looking for a car for my daughter. I had a certain budget that I didn't want to go over. I have to say as hard as Joe worked to find my car within my budget I felt like he was working for me and me only. Just when I thought things weren't looking too good,thats when Joe called me and said he has found a car for me. I just picked it up yesterday and my daughter couldn't believe it was the car of her dreams. That is Just one story of so many great experiences I've had with Joe. I have been dealing with Joe since 1998He is the reason I keep going back to Wide World. I also would like to mention that customer service at this dealership is Bar None.Thank You Robert

NYconservative

31 de jul. de 2013

I leased my first BMW from a dealer in another state 3 years ago, and after sampling various dealer service departments closer to home I quickly settled on Wide World BMW. Their service is simply the best. Whether it was Steven Karasek or Suzanne Leale or anyone else in the service dept for that matter they always did their best to accommodate me and my schedule with or without an appointment. The word "no" does not seem to exist is their vocabulary, except as in the phrase "no problem", so when it came time to return that car and lease another it was almost a foregone conclusion I would do it through Wide World. Still, I did my due diligence and shopped the car and configuration I wanted with several area dealers before talking to Wide World.When I met with Alan Himmelfarb he listened carefully to what I was looking for, went to consult with management, and came back with a lease deal structured exactly the way I wanted and at a price no other dealer could touch. And he did it all with absolutely NO haggling and without pressuring me for the other dealer's offers. It was a great price, there was no pressure, and I accepted on the spot. The car is fantastic. I love it. Thank you Alan!

artbrings

31 de jul. de 2013

My wife and I leased a 2014 Z4 which we special ordered in May and took delivery the end of July. We live 75 miles from Wide World BMW and chose the dealership because our client advisor, Alan Himmelfarb gave us a great no nonsense price up front. Alan is a true professional who made leasing a new can a pleasure which is what is what leasing a new car should be. The great service did not end after signing the sales contract, but continued while we were waiting for the car, during deliver and even after delivery. Yes, Alan has called us several time to see if we had and questions and if we were enjoying the car.When we went to pick up the car it was ready to go with a full tank of gas and Alan spent over an hour going over all of the features. He even paired our phones and downloaded our address books. In addition to having a great client advisor, World Wide BMW has a state of the art showroom and service center which if we lived closer I am sure would use for service.I highly recommend Alan and World Wide BMW and know that I will be back when it come time for my next car.

saudahahmed

27 de jul. de 2013

Our Client Advisor, Alan was professional, friendly and committed to making us satisfied customers. He found style/color options we wanted and we got delivery in less than the anticipated time. He went the extra mile and kept us informed of financing and special offers that we would be able to take advantage of. A fantastic shopping experience!

tipsy1889

26 de jul. de 2013

We went to BMW just for the fun of it, to check out the beautiful cars and ended up leaving with our very own...Manny was fantastic to deal with, patient and extremely friendly throughout the entire process and we can definitely see ourselves working with him for many years and BMWs to come.

bweinber

22 de jul. de 2013

Great service. No hassles / no games. Went the extra mile to get me the best price. Provided me regular updates on status of delivery / timing. would definitely recommend.

sleepydragon

20 de jul. de 2013

Jason McKeown is awsome!We visited about five dealerships and talked with maybe seven on the phone before we got our BMW with Jason. I am an aggressive bargainer and have been ripped off by dealers in the past, so I don't like any of them.But I had great experience with Jason. He gave me the best price among all the dealers I visited over a 3 days period. But, most importantly, he was the only guy who didn't play any trick on me when he gave me his quote. And I only spent 10 minutes with him on the phone to get his final price. He was very honest and straightforward with me. Among the dealers I visited, one dealer had no car I wanted in their inventory at all, despite telling me that they had it. I didn't find that out till having spent 2 hours with them. Another dealer gave me a great price and then told me the car I wanted is not for lease (they are actually showing me a car someone else had already ordered and customized). This dealer is willing to lease me another less valuable for the same price. Another dealer gave me the price I wanted and in the end I found out it's a lender car. To be fair, one of the dealership did give us a similar car at the same price of Jason - but it was after about 2 hours of negotiation (not including about 1 hr I spent on the phone with them), but we eventually walked away because Jason's car had a better color and package, and that dealership was not willing to give us the car for $50 less :) I would highly recommend Jason and WW Dealership, and frankly I am going back there for another car at bonus time :)

sar67

19 de jul. de 2013

Joey was very punctual and professional with the purchase price and trade-in value negotiations and Kurby was very knowledgeable of the car and the process of the out-of-state transaction, setting-up of the satellite radio usage, title transfer and technical aspects of the vehicle which were technologically extensive and numeral. Ned, promptly communicated well the financial aspect of the deal and all of the professionals encountered were optimistic and personable.That is why I traveled 2 1/2 hours from Valley Forge Pa to Wide World of Cars to make, this, my second BMW purchase.Ciao

nettelee1002

16 de jul. de 2013

Terrence Holmes was an absolute pleasure to work with. He was extremely professional and knowledgeable. He made it all happen in a few hours! My family and friends kept asking me "when are you getting the car?" and I said "I'm in it!" They couldn't believe it! I highly recommend Terrence! He's the best!

ijaime

9 de jul. de 2013

Terrence Holmes is an all star! Phenomenal service from the moment we walked in. Terrence went the extra mile for us from getting all the paper work done quickly, to having our registration and plates settled for us, and much more. Anyone looking to purchase a BMW, I would highly recommend Terrence as your man. Financing dept was remarkable as well.

arees77

7 de jul. de 2013

Emmanuel is great I wish all sales personnel were like him it would be easy to buy a car, my fist M3 purchase thanks to manny everyone in the dealer was very very friendly including pre owned manager and the finance director this team is the best.....

zbfuentes

6 de jul. de 2013

We enjoyed our recent visit to this dealership, especially with Alan, he made things possible for us to own our first BMW! He was so patient, helpful and straight forward with the pricing, best pricing we could ever imagine. Keep up the good work! and we thank you for your great service.

HDvH

4 de jul. de 2013

We were very pleased with our experience with Alan Himmelfarb. He was easy to work with, pleasant and very efficient. The pricing for our X3 was excellent and arrived at with no hassle. There were no surprises and Alan kept us well informed from ordering to closing the sale. We couldn't be more pleased. Even Ned Goldstein, the Finance Manager, made it an easy transaction, which has not always been the case with other dealers finance staff.

AREES

29 de jun. de 2013

I found dream car a 2011 BMW m3 E90 at this dealer, I traded my 2010 BMW x6 and got a good trade value for it everything went smooth transaction took about 2 days so they can prepare the M3. Everyone in the dealer was very nice and helpful preowned manager sales personal even the finance director was very good explained everything to the last " T " my sales person was very very good "MANNY" it's good to go in a dealer and not feel like food, this is a smooth dealer to buy your bmw from. Wide World bmw rocks!!!!

Man who bought 1/2 dozen new cars

28 de jun. de 2013

This dealership is on it's way down . I have been a customer of wide world BMW for more than 15 years , their customer service , quality of sales and service personnel have gone to the pits! Their workers are too good to say hello to their customers, they stare like barn animals, lol My 2012 535 is the last. It is a sad place to visit.

ChantalCayo

20 de jun. de 2013

I am a return customer and this is my preferred dealership. Everyone is respectful and go beyond the norm to satisfy their customers. I would definitely recommend this dealership. Alan was a pleasure to work with.

michaelvalencia52

16 de jun. de 2013

My overall experience with my salesperson was beyond excellent. I definitely recommend him to anyone who is interested in a BMW either new or used vehicles.

bpooya

13 de jun. de 2013

Terrence helped to make the purchase of my BMW X5 a pleasurable experience for several reasons: (i) he was responsive to my incessant emails, calls and questions, (ii) he worked tirelessly to not just match but meaningfully beat every other offer/quote that I received, (iii) he was informative and professionally and in detail addressed all of my questions (and concerns), (iv) he provided fantastic customer service- he personally delivered the car to my house and provided a detailed tutorial on the car, (v) he is honest, fair and candid and will do his best to ensure you get the car you want at the price you want.Thanks Terrence!

vthokie7

11 de jun. de 2013

I was interested in purchasing a BMW. I preferred email communication but my questions were not answered fully or promptly. At times I was told they were having email and phone problems. I later found a another dealer that responded quickly to email and voice mail.

bgbg31

7 de jun. de 2013

This was my second BMW that i purchase from Joe within the last 4 months. I actually wasn't even looking to purchase a second car for another year, but Joe found the EXACT car that i wanted. He remembered a casual conversation that we had and alerted me when this opportunity came up. He is extremely detailed oriented, patient, and incredibly easy to work with. Joe is the type of salesperson that makes the car buying process easy to digest. In other words, if you buy one car from Joe, you will buy all your cars from Joe. I would recommend him highly.

wbenitez

4 de jun. de 2013

I called and emailed about 4 dealerships about ordering a specific BMW model and configuration. Alan Himmelfarb at Wide World BMW offered a great price, and unlike other dealers in the area, he was very upfront about the process and fees. It was an amazing car buying experience especially since this was my first BMW. Alan was very knowledgeable about the car I wanted. He also made the effort to work around my schedule when it came time to pick it up the vehicle. Very nice guy! I look forward to doing business with him again!

CCJ20

4 de jun. de 2013

Smoothest purchase in my 50 years of car buying. From the time my wife and I entered the dealership to when we drove away the experience was pleasurable. Terrance was patient with my wife's questions, fully explained all the features of the car. He made it easy to switch from a long relationship with a different brand.

pingvino

2 de jun. de 2013

Wide World BMW tried to fix my car 3 times. This was a notorious 5-series F10 pulling to the right issue. Wide World did 3-4 alignments on the car (including an alignment that was done on Ferrari machine nearby) and it did not fix the problem. The car was eventually lemoned under NY New car lemon law arbitration procedure.I would like to note low level of expertise of BMW mechanics and shop foreman in this dealership. While they are polite and show an eagerness to help, the result is not up to expectations. If alignment procedure doesnt fix the problem there must be some other issue that should have been addressed. Anyway the car was lemoned and arbitrator witnessed the pull that the dealership ignored or pretended that doesnt exist. Wide World BMW charged me for the last alignment that did not fix the car.I contacted Steven Karasek by email requesting a refund for the last alignment that was done on my car. My email was left with no response.I am hoping that Wide World will finally pay attention to this.

mjgillette

29 de may. de 2013

After completing an extensive search of the entire Northeast, Wide World BMW offered the best price without any haggling. Alan Himmelfarb was always easy to contact. It was the best car buying experince I've had.

STEPHIE01

26 de may. de 2013

JOE SEGRETI IS A FABULOUS SALES PERSON; FRIENDLY, POLITE AND KNOWS HIS PRODUCT.jOE TOOK THE TIME TO GO OVER OUR NEW CAR AND EXPLAIN EVERYTHING...I WOULD DEFINITELYRECOMMEND HIM TO MY FRIENDS.STEPHIE & RON STERN

clindealerrate

25 de may. de 2013

Terrence was very helpful in understanding my requirements and nail down the search of the vehicle and quickly reach a deal. I would highly recommend Terrence.

brybic3

25 de may. de 2013

This dealership is the reason the term "car salesman" gets a bad name. Unless they are making a quick $$$ they could care less about customer satisfaction. This dealership had no problem refusing to refund me the $2,300 I spent to extend the "maintenance warranty" although I asked for the refund 1 week after the purchase. The reason I had second thoughts about the warranty purchase is because on top of the other times the dealership had me leave the shop after bringing the car there for a specific issue and then having to be back at the dealership shortly thereafter with the same issue, the same noise I brought the car to the dealership with the day I signed up for the warranty, I noticed the same problem/noise immediately after leaving the dealership. The GM could care less about their reputation as long as the dealership continues to rip people off and make $$$ off everyone that walks in the door.

jloubeau

25 de may. de 2013

come back to add oil after 1 week of purchase service dpt needs to do a better job before delivery/hope better next time thanks

Fidel427

24 de may. de 2013

I recently purchased a brand new vehicle from Terrence Holmes. From the outset I thought it was going to be a stressful process. After dealing with Terrence he made me feel at ease and comfortable throughout the whole process. From the initial conversation on what I was looking to purchase to the test drive and throughout I felt no pressure in making the purchase. Terrence is very knowledgable and courteous I can't say enough about his professionalism. I have recently spoken to Terrence while my car was being serviced he took the time to stay with me while it was being done. My past experience with other car salesman have always been stressful and unpleasant but now I can honestly say it was a pleasure meeting Terrence who I can honestly say I consider a friend. I look forward to my next purchase of a BMW and also to have Terrence sell me the vehicle. So if anyone is considering purchasing a BMW please visit with Terrence he will put you at ease.

clewbie

23 de may. de 2013

Terence and the Sales Manager were very friendly and informative. They worked closely with me to close my existing lease and get me into a new BMW X1. They met my price target and I picked up the car the following day.

lconsolazio

22 de may. de 2013

The dealership is top-notch! We recently purchased a vehicle from Will Gallagher who was extremely knowledgeable and helpful. He is not pushy at all. We unfortunately had someone hit our car in a few days after purchase. Brian Sorce and Jay Mazzola helped correct this unpleasant situation. They were able to repair the vehicle (like new) and provided exceptional service. Would highly recommend them for sales and servicing. Thanks guys!!

creditsuisse350

21 de may. de 2013

No pressure sales - informative test drive on local roads and highways for non-native - speedy processing of sale - thorough review of vehicle - humor of process enjoyed by first time buyer

MSRosenberg

20 de may. de 2013

Great experience! This could my 15th BMW from this dealer and have always had a positive experience. Joe Segreti is great. Car was ready and prepped properly when I showed up at the dealership. Paperwork was accurate and was exactly the price I was quoted.

scallahan0865

15 de may. de 2013

We purchased a new x5 & had engine problems 1/2 hr after we left the dealership. Steven/Service brought us the loaner tried to fix it 2x w/in 10 days. A that point I contacted Brian Sorce/Sales Mgr. I told him I was not going to stay in that car. A mos after the initial purchase we were still in a loaner, starting working w/Terrence Holmes/Client Advisor . Terrence encountered a lot of hurdles trying to get another new car for us with everything we wanted. It was a pleasure working with and meeting him in person. He made the transition/paperwork of the two x5s seamless. He is FANTASTIC!!! He made sure we were happy before we left his dealership and had a great BMW experience. I do LOVE my car :)

Trisha68

15 de may. de 2013

My experience with world wide BMW sales man Mr. Herisse was delightful. He did the best he can to meet my requiements and was very successsful with the process. With that said, I have no complaints with my experience :)

bettybimmer

13 de may. de 2013

Kurby was very professional and friendly in initiating the purchase of my new car. He along with managers Joey Rudovic and Fabio Gomez, as well as finanacial director Ned Goldstein worked tirelessly to accomadate me and overcoming any issues i had to acquire the vehicle. I would most certainly recommend this dealer to all friends and family.....They did an excellent job.

saladino

11 de may. de 2013

Joey is an amazing dealer. He is polite, honest and gave me the best rate on the street. He helped me set everything up. I will use him again.

Maryellen10

11 de may. de 2013

Kurby was very friendly, helpful and professional. I enjoyed working with him to get my first BMW. Love the car and will be back for future purchases!

mandyvictor

11 de may. de 2013

The Wide World of Cars in Spring Valley New York and especially the sales person that I dealt with, Manny Saint Louis, is as good as it gets with service. I was treated with courtesy and professionalism throught my transaction purchasing a BMW. I would highly recommend purchasing an vehicle at their dealership. Mandy Victor-Pieczarka.

vg379

6 de may. de 2013

Steve has been my service manager for the last three years. Steve is attentive to my service needs, is always friendly and always gets the job done within my schedule

njeantel

6 de may. de 2013

Great customer service even when issues came up my sales person Kurby made sure I left a happy customer. I would recommend this dealership to anyone in the market for a car.

Derekbell

5 de may. de 2013

Kurby was great. Very honest and helpful. Highly recommend. He helped us with the computer settings after the sale was completed. Everyone at this dealership was very friendly, including the finance professional. No pressure sales.

chasecia

1 de may. de 2013

Joseph Segreti is the best reason to visit this dealership. I have purchased five BMW's since 2001 from Joe and all these purchases have been problem free. Joe made each order and delivery a seamless, problem free experience. I have owned over 30 vehicles in my lifetime, all new. Joseph Segreti stands far above every other dealer I have encountered.

m3jasper

1 de may. de 2013

Terrence was an absolute pleasure to work with. As soon as I arrived at the dealership, he was the first to approach me and immediately offer his assistance. When it came to the negotiations, he was straight forward and honest, all while offering a competitive price on the car in question. Once the order was placed, he was responsive to all email communications and very easy to deal with. Special requests were made in regards to the delivery of the vehicle and he obliged without hesitation. As good of an experience as one can expect to have, Terrence has earned all of my future business. Thank you!

michaelbaruch

1 de may. de 2013

The entire experience was smooth. I received my vehicle in a week. They helped me turn in my old vehicle in a timely fashion. They treated my family very well.

wolfman888

23 de abr. de 2013

The experience at wide world bmw was excellent. they were knowledgeable and friendly. there was no hard sell or add on baloney. they were willing to deal and were honest about what they could do. they had very good selection. they shopping and buying process was excellent and the car is amazing.

rgallo

23 de abr. de 2013

My experience with Kurby Herisse was very good. Kurby made the purchase of my very first BMW happen for me.I love the car, and I look forward to working with him again in the future. Good job Kurby!!

laurenr3647

21 de abr. de 2013

Overall experience was great. We were looking for a little more wiggle room on the price, but they were not trying to take advantage. They were honest about everything. Would have liked to see a better breakdown of the financing numbers. At the end of the day, it was a great product and they were very helpful. Fabio even offered to run a carfax on another car we were looking at just to make sure another non BMW dealer was not taking advantage of us. He also had fantastic hair! It would be the only thing left standing in a hurricane.Many thanks to them and we love our new car!

rickcordero1963

19 de abr. de 2013

My Name is Ricardo Cordero, I brought 7 BMW's from this dealership over 12years. I called Fabio Gomez because I brought an X5 from him in the past and explained my situation regarding the 535i i had. He and Manny are by far two of the most courteous, knowledgeable, sales people I have ever had the pleasure to deal with. Fabio understood my situation, gave me options, and made it happen. They just get customer services......... Enough said! Thanks a bunch guys.Ricardo

bmwormb

15 de abr. de 2013

This was my first experience with Wide World BMW.I emailed an inquiry late last night. I received an email from Alan this morning asking me for more information in order to answer my lease question. He treated me with respect and emailed me a pressure free quote. A different dealer I emailed replied with a "when are you available for a test drive?" I had asked for a lease quote. Alan never strayed from my original request for a lease quote.Three hours after I received my quote from Alan, I took delivery of my car. Throughout the three hours, he and the dealer respected me as a potential customer, respected my time and treated me like a human being. All this without any hassle, without any degree of pressure. The price was also excellent. This is the price you could expect after rounds of "let me talk to my manager" without the stress and time wasted. I've purchased cars from 2 Mercedes dealers, 2 BMW(other than WW), 1 Lexus, 1 Land Rover, 1 Porsche. My experience with Alan and Wide World BMW was the best. I was truly impressed and will return for my BMW needs in the future.

ChrisHung

15 de abr. de 2013

I purchased my CPO 330XI in 2004 from World Wide BMW, and I just traded this in for a 2010 CPO 328i Xdrive. Kurby Herisse made this happen in 4 days. He accomodated a special request that I had on the wheels for this car which made the deal happen. Will be back to trade this one in the future for sure.

fryderny

10 de abr. de 2013

I am very happy with the service provide by Alan Himmelfarb. He were very helpful to make a decision. Very polite person. Always answer for phone - calls and e-mails.

SweetX3

10 de abr. de 2013

Best price, best service (delivered new car in person to NYC), least hassle, no sales patter, no time wasted (and I should know since the first car I bought from Alan was rear ended after 3 weeks so I bought a second new one from him). I used the dealer locator to solicit best price on an X3 with specified options, asking for reply by email only. All of the other dealers wanted to call and talk: only Alan did what I asked and emailed me a price which also happened to be the lowest by a long shot.

Lorrainet

10 de abr. de 2013

I just wanted to extend my gratitude to Kurby and Fabio for making my nieces first car experience a joy. They both extended themselves beyond the call to ensure that she was thrilled and completely satisfied with her first BMW! We are all delighted and would most certainly return again!

scorpion1360

7 de abr. de 2013

I would like to thank the staff at World Wide BMW Spring Valley NY for there outstanding customer service. I went back to this Dealership to buy my third BMW and I have to say my experience was like the first time I bought my first BMW. Fabio Gomez, Manny,,and of course Ned took care of me like I was Family and nothing matters more than Family in my opinion. There knowledge and experience made all the difference in selecting the right vehicle for me. I would definately reccommend this dealership to anyone who decides on purchasing a BMW. Again thank you Fabio, Manny, Ned for taking care of me while visiting and purchasing my BMW. This team is an asset to the BMW company and I want to thank your bosses for gving you guys the opportunity to represent them on the front lines.

ginaroman

6 de abr. de 2013

This was our most efficient experience we have had when buying a car (we have bought >20 cars in the past 30 years and several of these were from Wide World BMW- this was by far our best experience ever.Alan Himmelfarb is very knowledgable and helpful. We drove away in our new car confident that if we have any more questions he will be responsive. We will definitely return again to buy our next car.

mc17ny

4 de abr. de 2013

Had a very nice experience looking for a used 3-series. Manny was pleasant and easygoing, no stressful pressure at all. Working in sales myself, I initially expected heavy-handed culture, but Manny was so great and really did his best to make things easy. He also explained how to use most of the features before I drove out of the lot, and also helped me program my navigation so I could get home. Tom handled the payment and paperwork, I really appreciated his knowledge and professionalism. Overall, a good experience especially when it comes to making such a large purchase that could potentially be overwhelming. I purchased additional warranty on this vehicle as it was not "certified pre-owned"...something to consider if you're in the market for a used vehicle. For those of you buyers looking for an easy, friendly experience, this would be a good dealership to visit.

sudhirkk

3 de abr. de 2013

I have leased my very first BMW from this dealership on 03/23/2013. Alan Himmelfarb was very professional and answered all our questions and helped us find best deal on the BMW vehicle that we wanted. I drove all the way from central part of NJ to take delivery of my car and was out of the dealership within an hour. The papers and car were ready and did not waste single second. I would highly recomend Alan and this dealership for your next BMW purchase.- Thanks and Regards Sudhir Kulkarni

Jcalbert1

25 de mar. de 2013

I'd been in the market for a SUV for a few weeks and was having a hard time making up my mind. I went to a few dealerships around the area and nothing worked out. The friendliness and customer service experienced at wide world BMW were not there. I went to Wide World on a Saturday to meet with Manny for a test drive, 30 minutes later I was signing a loan application for a CPO BMW X5. Manny made me feel wanted and important as a client. I don't ask for much as a customer only friendliness and honesty and I think I got that with Manny and Wide World BMW. I would and definitely will recommend Wide World to my friends and family. Great team, great price, honesty, friendliness, great customer service, it's not often one can say all this about an auto dealership. Kudos folks!!!!

jri44

25 de mar. de 2013

Joe is the best. My third 7 Series from Joe and the experience is always top notch. I would highly recommend Joe Segreti and the Wide World Team.

bobkirsh

25 de mar. de 2013

Minimum "selling." Very knowledgeable of details of the autos being considered. Excellent post-sale introduction to features and operation of the vehicle. Nice showroom, good inventory.

pmel

19 de mar. de 2013

My wife was looking for a BMW X5. We went to our closest dealer and test drove it. Discussed pricing with the salesperson and wasn't willing to pay their asking price. Decided to email quote requests to multiple dealers. Some replied immediately and followed up quickly, some didn't until days later. Brionne replied very quickly, answered all my questions and was very knowledgeable. His price was very competitive. A day later the deal was done and we processed the credit paperwork. Brionne got us the X5 and we drove over to pick it up on the weekend. We arrived at the dealership, signed the final paperwork and drove away with the new X5. Simple, painless and very efficient. Brionne was AMAZING to work with. He actually spent time showing my wife how to use the navigation, going over the many functions of the X5 and even programmed the bluetooth to her phone. To be honest, this has been my first and only positive car buying experience... and I've bought many new cars since 1986!!I highly recommend Brionne and Wide World BMW!

TimDervishaj

19 de mar. de 2013

I met with Kurby Herrise who was very polite and knowledgeable about the car that i was looking to purchase. Kurby worked pretty hard on the deal and made it happen rather smoothly. Overall a good experience and I'm happy with my purchase.

cwilli0811

16 de mar. de 2013

Jason provided expert service and a quality experience i will hold all other future car sales too, for the rest of my life. Thanks so much for my new BMW.Chris

Jayg57

14 de mar. de 2013

Marckensy and Jason were absolutely a pleasure to work with. They were very pleasant, corteous, professional and were able to help me get the exact car that I wanted at a price that suited my financial parameters. This is my third BMW. I would highly reccommend them to anyone that is interested in BMW that may not be sure if the car is affordable. They bent over backward to accomodate my needs and i am a very happy repeat customer.

jazz165

14 de mar. de 2013

Want to be treated with respect ? Well this is the place .Mr.Emmanuel treated me with respect. Greeted me with a strong handshake and made me feel at home. Mr Goldstein was very helpful with my paper work. my privacy was never violated. I would strongly recommend this place to family and friends.......PS..THANK YOU FOR THE SMILES ALSO....

Jpezzuti

12 de mar. de 2013

Steven Karasek assistant service manager has taken care of my car every time it has been in. From fixing the tires to routine maintence Steve has made sure personally my car has been Handled properly. The service at this dealership has been outstanding and I will always recommend this dealership to others for sales and especially service!

zhuoyin

11 de mar. de 2013

I bought the BMW X3 from Alan, The overall experience is good, I told Alan the only thing I care about is the price, and after I chose all the upgrades, I get a decent demo car, Also about the APR, I got decent APR from Tom (financial manager), who's a really nice person also, turns me very happy, Highly recommend buy car from this dealer

elcidd

10 de mar. de 2013

Whenever I needed my car serviced, these guys came through. They even brought me a loaner and picked up my car.Very accomodating. Excellent service.

sass123

9 de mar. de 2013

my overall experience with KURBY was exceptional . He had an easy going ( no pressure ) attitude throught out the entire deal. He informed me that all he wanted to do was to make me happy and he did . I would absolutely recommend him to a friend of mine who may be looking for a BMW in the future. TonyMayer

LeoS159

9 de mar. de 2013

Kurby was helpful during my CPO car purchase. It was a very long process which was outside of his control and he was able to see the process through to the end well.

sandyrod1209

8 de mar. de 2013

I Was shopping around for a 2012 bmw x5 with low miles. World wide bmw offered one of the best prices around. The transaction was very smooth. Defenitly will have me as a customer again in the future.

bmwlvr8

8 de mar. de 2013

No sincerity in his voice. Does not care for the customer or the situation. It is like talking to a wall. He makes a bad situation even worse. Don't know how a person like him works in the service department.

Cierra12365

6 de mar. de 2013

I recently purchased BMW X5 from Jason and feel completely satisfied. Jason went totally out of his way and not only answered all my questions but also made the whole process smooth and fast. He ordered the car for me and delivered it sooner than anticipated. I would totally recommend this dealership and the sales person (Jason) to anyone planning on buying BMW!

dom55

6 de mar. de 2013

I had a very good experience purchasing my new car. I worked with Manny and he was very accommodating and responsive. He was willing to work with my busy schedule and make the buying process as smooth and easy as possible. I will not hesitate to buy from Manny again and will recommend him to anyone I know interested in purchasing a new or pre-owned BMW. I also dealt with Ned in the finance department and he was also very easy to work with. He took the time to explain the process and answered any questions I asked.

Jfuggini

5 de mar. de 2013

My wife and I had a great experience with the Wide World team led by our knowledgeable and thoroughly professional salesman Alan Himmelfarb. He got the answers for all our questions, tracked our car through production and spent 2 hours with us on delivery going over the features of the car. I would recommend Wide World BMW to others interested in purchasing or leasing a BMW.

RoMBMW

5 de mar. de 2013

Kurby was extremely pleasant and very easy to work with. He had the cars waiting prepped and dressed to impress for my arrival. I highly recommend the dealership and Kurby as a client advisor.

carterface12

2 de mar. de 2013

my experience with Manny was great I was online sent in a request for a used bmw 325ci, Manny called me was not pushy, he went by when it was convinient for my schedule to see the car, I went the same day because I didnt want anyone getting the car, Manny was very professional courteous, also attemptive to my needs on this car which was my second car, he is very knowledgeable of the bmw brand, worked out a great deal for me the best of all was that Manny was positive through out this whole transaction, never felt any negative vibe unlike the sales man I ran into last December, he is a great assett to World Wide BMW. I want to Thank him a million for giving me a better view of this dealer, I will definately refer people to him and go back to him when Im ready to get rid of my other car, the service department is also great very respectful and very friendly

BMWX36950

28 de feb. de 2013

BRIONNE WAS VERY POLITE AND STRAIGHT FORWARD WITH ME, WHICH IS SOMETHING I LOOK FOR WHEN MAKING A PURCHASE OF THIS MAGNITUDE. HE'S VERY KNOWLEDGEABLE WHEN IT COMES TO BMW'S, WHICH MADE MY DECISION SO MUCH EASIER. I WAS ORIGINALLY LOOKING FOR AN X1 AND BASED ON HIS KNOWLEDGE, I WAS CONVINCED THAT THE X3 WAS THE VEHICLE FOR ME. I'LL BE RECOMMENDING THIS DEALERSHIP TO ALL OF MY FRIENDS/ACQUAINTANCES. I WILL ADMIT THIS, THIS WAS MY FIRST PLEASURABLE VISIT TO A DEALERSHIP.

genecohen123

27 de feb. de 2013

WIll Gallagher was extremely professional and knowledgeable without being overly pushy. He made what can be a stressful experience quite easy. I recommend working with him to anyone looking for a BMW.

cherkhawa

27 de feb. de 2013

Dear general manager Mr.Trontz at Wide World BMW,I would like write this email to share my experience at your dealership.Just read an article "Service Rules". I could not agree with it more. As nowadays, most hardwares seem to be the same, what you can win customers hear and mind is the service. I still think it is a fantasy. In reality, it is quite different. That is just a dream businesses may try o reach or simply something wear outside to misled people coming in. But until I met Joseph W. Leung at Wide World BMW, my believe has changed. My husband and I bought a 2013 X5 D on December 29, 2012. For the past two months we have enjoyed it. But the nightmare began about 2 weeks ago on Feb 15, 2013. We parked our car outside of my swimming pool Asphalt Green off the FDR for my routine swimming. When we got back from the pool, there was a ticket on our car said "registration expired". This put us in puzzle. How could be?! We just bought he car and we ave not received any paper works from Wide World BMW for our registration. We deceived to drive down to the dealer the following day. Mr Leung is the sales manager there and we bough the car from one of is sales person Jonathan but this person is no longer working there. I had a weird feeling right way that they don't have or paper works and I was right. They searched all over the place and found none. Too much is said here, I need a solution! The car is still belonged to the dealer, we could have driven and kept getting tickets and BMW is responsible to pay for. We did not do so thought we really could do so. Mr. Leung offered us timely and responsible help. He was running trough out the store to find a loaner etc and promised me to keep mint condition to my X5 D while redo all out paperwork. Well yes, that s his job but still he admitted their mistake and took the responsibility (Unlike some employees there right way tried to deny it and trying to pass it on other people) I thought it was very precious employee like Mr Leung. By admitting the mistake and problem and offer a solution to the customer rather than deny the mistake and overlook the customers concern and needs, he is wiser. I was willing to work with him not to be a pain though at the beginning they could only gave us a shallow X3. But after I called on the loaner unit X3 almost got me into a FDR car accident on the following day driving to my pool, Mr. Leung sent out an similar X5 to exchange X3. I felt safer. With the loaner X5, I survived for a week and I called on Monday Feb 25, 2013 to follow up my own X5D. Mr Leung right way arranged to send my car back with a new registration and everything. What a nice feeling to get back your own car, which was my birthday and pushing gift from my husband for our new born baby boy. Now you know what this car meant to me. And Mr Leung understood my concern and needs and offered humble, timely help. He also keep his left employee s promise to give me a set of mats for the car. He could have deny it too. But he did not. He came through the promise it may even not from him personally. Aren't these traits for an excellent manager or someone at high position. He surely know what keeps him at his position though I believe he deserves more. I wish Mr Leung would go higher so that he could offer customers true BMW value, the ultimate driving value. Not only he has old school type of trust--hands shaking would be a bond but also he owns a new time trait "Promise is a promise" no matter what. Thank you Mr. Leung.Xuer (Cher) Dang A happier customer now of Wide World BMW.FYI, I am aiming to a M5 in near future and hope to see you there.

diana_nikolaj

26 de feb. de 2013

Mike was such a great help and I reccomend asking for him as soon as you step in the door. All other salesmen at other locations gave me the run around, but as soon as I sat down with Mike, he helped me find the car that I have been wanting for a long time. Not only did he find me the car that I was looking for (which wasnt easy) he got me an awesome deal! Everything from the begining up until the end, Mike was right there to answer all my questions, and trust me, I had an ear full of them each day. All-around great experience!

artmac

26 de feb. de 2013

These two employees who worked with me to get this 328 BMW were both nice , friendly , knowledgeable about the car, and the services you offer to the customer.I am positive that I will recommend them to my friends and relative to get their BMW cars in this facility.

elvayao

23 de feb. de 2013

I would like to highly recommend this dealership and the sales person Emmanuel Saint Louis (Manny) to everyone. He was very patient, kind, nice, and professional. He gave me the best deal, followed up with me in time, and very organized. I would like to give all the positive words to describe him. So whoever needs to buy a BMW, no matter new or used, should go to this dealership. He is just perfect and no one could be better than him. He was being very patient from the beginning to the end. He came to work for us on his day off, Even we kept him so late to get off, he was still being very patient during the whole procedure from test driving, selling to delivering. The prep department did a very good job too. I highly appreciate for all the hard work they did for my car.

junior2565

21 de feb. de 2013

Kerby was very friendly ,he is a good salesman,this company really needs him.He is very patient,thanks to him,now I have a car.

AMC30

20 de feb. de 2013

I returned to this dealer as a repeat customer. I purchased two prior cars from them. I had great experiences with my prior cars and decided to return. My experience this time was the best of all. My salesman, Alan Himmelfarb, could not have been nicer. He was a perfect professional. Alan handled the entire transaction very well. He treated me like I was a long-time customer of his even though we'd just met. He made the purchase process easy and when it came time to go over the car with me he was very impressive. Alan explained the details of the car, answered all of my questions patiently and made me feel like he truly appreciated my business. I could not have been happier with the transaction. Without doubt I will recommend Wide World to other people an I will especially recommend that they contact Alan directly.Wide World is my go-to BMW dealership. BMW should be proud to have the people at Wide World on its team.

alan700

18 de feb. de 2013

I have leased 5 BMW's from Wide World of Cars and have been extremely satisfied with the professionalism of salesman Alan Himmelfarb. He has always been fair and honest with each transaction and has made me feel at ease during the leasing process. I have reccommended him to many of my associates.Thank YouAlan Albert

graym5

17 de feb. de 2013

Great dealership and very professional. Have dealt in the past with several other BMW dealerships in metro area but I just had my best new car experience. Car was prepped and ready when to go when i arrived; paperwork was prepared and ready to sign and client advisors were excellent. Very impressed.

patnarcisse117

13 de feb. de 2013

Everyone I worked with was extremely professional and helpful. Kirby went above and beyond to assist me with my purchase. I will definitely recommend this dealership to friends.

JSIT85

12 de feb. de 2013

William was very helpful and knowledgeable. I have since recommended him and the dealership to multiple family members and friends. I had a great experience, Thank You!

2013x1

7 de feb. de 2013

Great experience, i have known Joe for many years purchased 2 vehicles prior to my new X 1 and he was always helpful and knowledgable in getting me the best price and finding the right car.I would reccomend Wide World BMW.

lionsden

7 de feb. de 2013

William Gallagher attention to detail and professionalism is the best bar none! Normally when you purchase a car you feel like the salesman is yet another obstacle to get through before you actually get to the real price. Not so with William.....I must say this is the very first time I ever felt like the salesman was actually working for me instead of the dealership and his pockets. I would recommend him highly because he is down to earth and works hard for YOU!

alwhalen

6 de feb. de 2013

I recently purchased an X5 from William Gallagher at Wide World. The experience was fantastic. William was pleasant, helpful and knowledgeable without being pushy or "salesy". I called around trying to find the best deal and William gave me the number I was looking for. The vehicle I wanted was en-route to the dealership and William held it for me until it came in so I could see if before making my final decision. I went to see the car as soon as it came in and bought it that day. William took much of the information over the phone and had me email information to him to make the process at the dealership as simple as possible. When I went to pick up my vehicle the next day, it was clean and ready to go. The paperwork was signed, William went over the car with me to answer any operating questions I had, and I drove away. The entire process was incredibly simple because William made it that way. The next day he phoned me to see if I was happy with my purchase and to answer any other questions that may have come up. His follow through was great. I would buy my next car from him and I would recommend him to any of my friends looking to buy a BMW. Tom in the finance department was also very friendly and helpful. I shopped around for the best price and Wide World gave it to me. In addition, William gave me a wonderful car buying experience.

batman326

6 de feb. de 2013

I must applaud Wide World BMW for having such a kind and knowledgable sales man. I have been searching for my convertable for a few months and I felt very confortable and at ease From the start when I inquired about the car, Manny was very informative and helpful. Manny went over the specs of the car in full detail reviewed the Car Fax, remaining warranty and services that are included with BMW warranty. We test drove the car and he made this purchase a smooth one. Wide World were honest and there was no hiding cost like a few dealerships I have encountered in the pastI will most definately recommend my friends to see Manny and Ned.

VLepore815

6 de feb. de 2013

By far one of the best experiences I had in purchasing a car. Ben communicated with me daily on the status of my car and when it would be arriving. He definitely went above and beyond my expectations. I've never felt more comfortable in purchasing a car. I would absolutely recommend this dealership and Ben to anyone I know interested in purchasing a BMW.

ohminkyu

6 de feb. de 2013

Went to WorldWide BMW last week to get some information on a X5 lease. Will Gallagher greated us with a big smile as we walked in. We sat down, told him what we wanted and he came back with an offer we loved! It was worth the extra drive from NJ! I would definitely come back here for my next car.

JagP

5 de feb. de 2013

Between CT (where I live) and NY, I had any number of dealerships to purchase my BMW from. But after talking with Will Gallagher at Wide World BMW, I was sold on buying from him. He was knowledgable, friendly and a pro. More importantly, he was eager to work with me on a deal. We were able to work out the whole deal in a few short hours and I didn't mind at all driving from CT to pick up my car. He continues to be helpful to me even after two months of the purchace. Thanks Will.

bdaymd

5 de feb. de 2013

Great experience negotiating....and then it came time to take delivery. Not only did they refuse to let me use my trade toward my down payment, they took 2 weeks to send me the check and in the meantime sold the car to another dealer and had it listed for sale! I had to remind them multiple times they never sent my check. They also forgot to order my license plates and even suggested I don't drive the car once the temp plates expired until they could get permanent ones - again forgot to do what they were supposed to do. When they arrived they were the wrong ones! Multiple emails to the general manager were not returned. Wide World BMW definitely appeared only interested in the sale, and could care less what happens after. As a first time customer who leased a $60k SUV definitely not the way I expected to be treated - I got better treatment from a Saturn dealer years back. Sales manager Joe Leung phoned after the fact (likely prompted by this review) and went above and beyond to make things right. Apparently the people who caused all of the errors in my case were "no longer with the company." He could have just ignored me like those before, but he valued customer service and loyalty and went out of his way to make things right. What happened should never have happened, but Joe restored my confidence and I would consider making my next purchase with Wide World.

steven.pagan.31

31 de ene. de 2013

Our dealer experience with World Wide BMW in Spring Valley New York was by far one of the best experiences we've ever been through.Billy Kabatsky was very kind, honest and willing to work with us no matter the circumstances. Billy also returned our phone call in a timely manner unlike other dealers we've been to didnt return our phone calls at all. We financed a 2006 BMW which is a very well built machine. Billy said that we would love this vehicle, and he sure was right. I would highly recommend this dealer, the staff is kind, friendly and all very professional.

gdaniel816

16 de ene. de 2013

MY SALES PERSON WAS EXCEPTIONAL. I WAS ON THE VERGE OF CHANGING MY MIND, UNTIL TERRENCE HOLMES MADE MY DEAL VERY POSSIBLE. HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE ABOUT HIS PRODUCTS. HE LIVES UP TO HIS WORD AND ASSURED ME NOT TO WORRY ABOUT ANYTHING. IF THERE WAS A DEAL TO BE MADE TERRENCE WAS GOING TO MAKE IT HAPPEN. HE WAS NOT PUSHY BUT ASSERTIVE IN HIS WHOLE BUSINESS INTERACTION. WE NEED MORE PEOPLE LIKE TERRENCE AND I WILL BRING HIM MORE CUSTOMERS AND FOR MY FUTURE SALES. I DO NOT REGRET MY PURCHASE.

NASmith750

12 de ene. de 2013

I've brought many cars over the years, but Manny has to be the best car salesman I have ever met and dealt with. He was very knowledgeable and friendly. He made me feel very comfortable and at easy. I never felt any pressure or felt like i was being rushed like alot of other dealerships. He helped and guided me thru the whole process of the car purchase. I would recommend him to any one looking for a car that that his dealership carries. It was truly a great experience for me. I will be looking for him for my next car purchase. Everyone I came across at the dealership was very friendly. I love this place. Thanks a million Manny!!!!!

kotler.alex

8 de ene. de 2013

This is the best dealership that i have ever visited. I bought my car in form them about 2 months ago and decided to wait a bit before my review. Terrence was my sales person. He was very easy to deal with and he delivered on everything that we discussed with out a hassle. Their service department is the best that i have yet to experience. This is by far the best place to buy and service your car. Terrence is the easiest sales person that i have ever dealt with. As a result i referred them another customer who bought another car form him and she is just as happy with Terrence and the dealership as i am.

Plynott

7 de ene. de 2013

Joe was a pleasure to work with from test driving the car through setting us up after the sale and following up with us on how it was going with the new car. A true pro, he was knowledgable and extremely helpful throughout a stressful new car buying process for us.

askudin

7 de ene. de 2013

Great experience. Rob was a pleasure to work with. I typically dread car shopping and this experience as truly quick and painless. Rob was honest and upfront throughout the entire process. I will be a repeat client!

mmeringolo

7 de ene. de 2013

I had been looking around the tri-state area for a pre-owned 3 series coupe sor some time. Billy worked with me to meet my needs and I was able to buy the car and complete the entire purchasing experience and delivery of my vehicle in one day.

carlosknj

4 de ene. de 2013

I highly recommend this dealership. Manny, the salesman who attended to me was very polite, professional and helped me get the car that I want. He made me feel at ease,very friendly and courteous. Overall a positive experience. Thanks a lot Manny!!!

TeeaDo

4 de ene. de 2013

Both Billy and Fabio are very pleasant, friendly and professional. They have went beyond my expectations to service and accommodate me with this sale. Billy has delivered on his promise to send the mats and the second set of keys that I wasn't able to take with me the day of. Many thanks...

fenesha

4 de ene. de 2013

Was very helpful and informative about the models, options and pricing. Service was great and the price was excellent. I would return here for future purchases. The selection is also wide. We got two, the 328xi and X3 both for a great price.

mb1414

3 de ene. de 2013

I travel around the Northeast for work, so when I was looking for a CPO BMW 3-series with the options and low-mileage that I sought, my search extended across many states and dealerships. After much research, emails, and phone calls, I found a great car at Wide World BMW. Since I was an out-of-state buyer, I worked with Bill Kabatsky over the phone to learn more about the car, and negotiate a great price that worked for both of us. When I later saw and test-drove the car in person, it was better than described and the sale went smoothly.I had talked to numerous salespeople during my search, but Bill was by far the best. Very personable, and he is extremely knowledgeable about the vehicles and dealership offerings, and in the few instances when he was unsure, he quickly found me the answer. Bill returned my calls and emails in a timely manner, and went above-and-beyond to make it a very positive experience. I was also impressed by Bill's interactions with the other client advisers, financing staff, and service center workers - everyone seemed to regard Bill highly and enjoy working with him.

horak

2 de ene. de 2013

Wide World bmw was found through an internet brokerage service. Our Client Advisor, "Z", was conscientious, honest about our agreed price and for the most part on top of the process of ordering a new car especially given the car was ordered over the phone.

bmw33

1 de ene. de 2013

If you purchase from this dealership the person to deal with is without a doubt Terrence Holmes. A true pleasure to deal with. I would refer anyone to him. He was a true professional. so easy to work with. One of the best salesman I have ever dealt with. Thank you Terrence for all your help.

elizabethstrauss

31 de dic. de 2012

Terrence Holmes made purchasing a car one of the easiest and most pleasant experiences possible. He took the time to understand our needs and took great measure to ensure that he delivered the best possible service and met all of our needs. I would highly recommend Terrence and WideWorld BMW to my friends and family based upon my experience. In fact, I did that already. My son was in need of a car as his was totaled this past week and we went directly to Terrence. As was our prior experience, Terrence delivered top notch service and attention to our needs. My son ended up with the car that he wanted at a price that he was happy with. WideWorld's no haggle policy was a refreshing departure from prior hard sell car buying experiences. Thank you Terrence and WideWorld BMW...you have customers for life!

mariaesaiz

29 de dic. de 2012

By nature I am a very sketical person. Thanks to Fabio, his exceptional professionalism, knowledgeable and convinced advised I bought my car. I left the dealer with a very satisfied smile on my face.

dscarano

28 de dic. de 2012

This was my second car purchased from Wide World BMW and my experience keeps getting better. Joseph Segreti provided exceptional customer service and made my experience quite enjoyable. He was honest, knowledgeable and was patient with the many questions I had throughout the entire process. I was thinking of either buying my existing car off-lease or leasing a new BMW and Joe provided all the detailed information I needed to make a decision that best met my needs. I am confident, after reviewing my purchase on on-line forums, that the price I received was excellent. Wide World BMW takes pride in customer service and it shows. By far the best car buying experience i have had. Thanks Joe!

dale.rochkind

27 de dic. de 2012

Unfortunately, I lost my car in Hurricane Sandy. In the past 6 weeks, there has not been all that much to smile about. Well all of that changed when I purchased a new 328I BMW from Joe Segreti.Not only was he impressively knowledgeable about the automobile, he was kind, pleasant and incredibly patient. I was on the fence about several things. If it wasn't for Joe's professionalism/ automobile knowledge, I'm not sure I would have purchased the vehicle. He made me feel good about all of my choices down to the color combination. Within 24 hrs of sitting with Joe Segreti, he had located my car. I was behing the wheel within 6 days of first walking into Wide World of Cars. I absolutely LOVE my new BMW. Joe Segreti made my holiday Super Special. He is by far The Best car Salesman that I have ever worked with. I recommend him highly !!

scottrutter

26 de dic. de 2012

Phenomenal dealership and salesmen. First rate salesman and sales manager. William Gallagher was professional and extremely helpful in assisting me with my new vehicle purchase. William was honost and truely committed to my needs...He went to bat for me on my offer. Before you go elsewhere and waste your time, go here!!!

Bstacks1968

23 de dic. de 2012

Service was excellent/timely. Bill went out of his way for us. Was very thorough in explaining features of the car which were extensive. Will definitely buy my next car at the same dealer.

richard.farb.1

22 de dic. de 2012

Joe was amazing start to finish. Found me the car I wanted at the best price without having to do the usual dance. The day I picked it up he was organized and fast. Took me through the car set up with no rush and got me on the road. Excellent experience.

therbst

21 de dic. de 2012

I have been getting BMWs from Joe for 25 years and he is always professional, honest, helpful and just plain enjoyable to deal with. Joe makes everything easy and always manages to get exactly the car I want, usually for less than I thought. He is a pleasure to work with and I highly recommend hm to anyone who believes that buying or leasing a car should be a positive experience.

aviateur777

21 de dic. de 2012

Working with Mr. Emmanual was a pleasure. He exemplifies the true spirit of service. He was very professional and went above and beyond to ensure that we got the car that we were looking for. I would definitely purchase my next vehicle at Wide World BMW. Great experience at that dealership.

Cerussi & GunnP.C.

19 de dic. de 2012

Joe delivered terrific service from beginning to end. He addressed all concerns without hesistation and made the experience easy - what you expect from a BMW dealership.

Ben Potts

19 de dic. de 2012

Jason was great. Even when the original purchase didn't go as planned, Jason and the Sales Manager worked with me to make it right.

jprek

18 de dic. de 2012

Mr. Segreti was highly recommended to me by a dear friend who has purchased numerous vehicles from him throughout the years. This was my first time working with Joe and it was an absolute pleasure! The entire experience from beginning to end was by far the best car purchasing/leasing experience I have ever had (this is my 9th vehicle purchase/lease). Joe is one of the kindest and sweetest human beings I have ever met and not at all the typical car salesman. He was beyond fair! I strongly recommend using this wonderful and kind man. And I look forward to working with him again in 3 years!

amberdistephano

17 de dic. de 2012

Incompetent, complacent people. They do not acknowledge you or talk to you they are simply rude and obnoxious they try to speak above you. On the phone, I get transferred back and forth and I had to wait and wait. Wide World BMW is definitely not worth the drive. I had a less then average experience, probably could have gotten a higher quality of service locally. Their overall customer service is absolutely horrendous; terrible - grisly - awful - dire - frightful - dreadful.I do not recommend Wide World BMW.

mjcmd

16 de dic. de 2012

Superb customer care by Mr. Segreti. I needed to replace my X5 that was destroyed by Superstorm Sandy, and Mr. Segreti was there to help me. He was very professional and was able to obtain the vehicle I wanted within a reasonable timeframe. Many thanks!

makinwaves

12 de dic. de 2012

Joseph was extremely helpful- I am so very pleased with his level of customer service and would recommend him to any of my friends or family. I love my new car, thank you again!

bbwiley

10 de dic. de 2012

My husband and I lost our car in Sandy. Although we live in NYC, we chose to work with WW BMW.We knew we wanted to get a BMW but we were trying to determine the best car for our lifestyle. Alan was very patient with us during this process. His level of professionalism is highly appreciated and was above and beyond my previous car purchasing experiences. Alan's follow-up was excellent and he addressed all pour questions and concerns. Ned in finance also helped us to work through the best long term option for us and helped us create a financial plan to purchase that car which again suit our needs.I found my experience overall was painless and professional. We will be working with Alan in the futre!

mb135is

9 de dic. de 2012

Looking for a new car through a car buying service, Client Advisor Z was prompt in responding and aggressive with his price. He followed up with me regularly as I shopped around, and he made sure Wide World got my business. Z understood not to play games, and he kept me informed throughout the 2 month wait for my ordered car. Wide World provided a pain free, easy experience, and they'll be getting my and my family's business in the future.

galvin_john

6 de dic. de 2012

Great service. Very informative regarding features and options that fit the needs I was looking for. I would recommend Joe Segerti and his entire team at Wide World BMW of Rockland

nj90831

3 de dic. de 2012

Joe is amazing! This is my 5th car that I have gotten from him in a span of about 15 years. He does a wonderful job and is very friendly. Makes a great deal that you can not find anywhere else! Must go see him if your interested in a BMW and want to save a LOT of money!

Patrick B McDonough

3 de dic. de 2012

Joe is professional, courteous, and very knowledgeable. This was the third car I purchased through him, and it was another great experience. Joe always goes the extra mile to make sure you are satisfied with your purchase. All I had to do was sign some papers and be on my way. I have been very happy with my car and the attention and follow-up that I have received

VGiambalvo

3 de dic. de 2012

This was my third BMW lease from Wide World of Cars. The sales staff and service have always been outstanding. In 40 years of working with dealers in 4 states and representing several manufacturers, Wide World stands out in all departments (sales, service, customer relationships). This time my Client Representative was Joe Segreti. ALthough I had set high standards for Wide World service, Joe was exceptional. He has been an auto sales professional for several decades and knows the BMW line very well. Moreover he has an engaging style and was able to help us determine the right BMW model to meet out needs and get us the best deal on a new lease. But that wasn't the end. He made the extra effort to follow up and insure that our experience with our new BMW was the best it could be. I visit Wide World frequently to get my cars washed and often noticed Joe who always seemed to be running somewhere. I now know why. Joe strives to be on top of every detail to insure that his customers get every thing they need. He is always available to answer questiions and made the effort to explain all the new features that come with the BMW experience.I would recommend Wide World of Cars and Joe Segreti without any reservations to anyone who is interested in a totally pleasant car buying or leasing experience.

jachristie

1 de dic. de 2012

Terrance is very knowledgeable with all the products we discussed. He was easy to work with. He did what he said he would do and followed through to the end. I will recommend him to my BMW friends.

Anne Bell

29 de nov. de 2012

Manny was helpful and enthusiastic from the minute we met him. He answered all our questions and took time to discover what we were looking for in a car. When our car arrived this week, he was beaming when he met us, and was as thrilled as we were when he opened the doors and showed us our car. It was perfect, there were no surprises except that it was even more beautiful than we remembered. Manny spent several hours patiently teaching us how to use all the latest gadgets and features. He helped us custom fit the seats and programed our Wi Fi to serve all our needs. He gave us outstanding service as did all the others at this dealership who assisted us. Thank you Manny! Anne and Bardyl Tirana

jmo21670

27 de nov. de 2012

I purchased what is by all rights my dream car. a 2007 BMW 550i. The car was immaculate and everything it was billed to be. what was truly surprising was how great the team at Wide World was, most especially Joe Segreti. Joe is old school auto sales. he knows the product in and out, is a straight shooter and works hard to get you into the vehicle that is right for you. Joe made the entire experience a pleasure. I would recommend this dealer and this sales person to ANYONE. Thank you Joe.

prasad_psr

24 de nov. de 2012

Manny is "THE BEST SALES PERSON" I ever met, he treats you like a family not as a customer, he never rushes you through the things, he offers the best that he could. I definitely recommend / revisit WWBMW for my future car buying - Thanks - Prasad

lazcano69

16 de nov. de 2012

He was very helpful with everything i need, very polite and I will defenetelyrecomended to my friends.....most important i was very confortable with my decision of buying my car

hatchimon

15 de nov. de 2012

I was contemplating buying from another dealer but was able to speak to Jay and he made my experience so pleasant that I decided right there to buy from Wide World.

Driver976

6 de nov. de 2012

I would definitely recommend Wide World BMW to anyone who is serious about purchasing a new BMW. When you are there please ask for Mr.Terrence Holmes. He was my sales guy. I couldn't of had asked for a better sales person. He was attentive, courteous and very professional. Never pushy or uninterested in my concerns. He worked very diligently on my needs until he found me exactly what I was looking for. Not once did he ever try to push what he had in stock. All he would say is ok Ray, now that I know what you need, let me go to work and get it for you at a price that will work for you. Because if it doesn't work for you, it won't work for me....and he was so right. Any way I purchased my 2013 BMW 7 series and I couldn't be happier. Both with the car and the sales experience, right down to the financing. Ned at financing got me the rate I wanted and everything went smoothly.....what a great buying experience. I wish them many great years of happy success..............................thanks again................Ray Cotto

Salimjaved

29 de oct. de 2012

All of my e-mails and phone calls were answered immediately and professionally. Even on his days off I was pleasantly surprised to get responses to my questions. Because of his professionalism and friendliness it was a pleasure working with my sales associate. All that was just an added bonus to getting the best deal I could find after inquiring with about dozen other dealerships. I would highly recommend anyone shopping for a BMW to work with Ben.Thanks Again,Salim

ejflaim

23 de oct. de 2012

Billy was really easy to work with and did an excellent job. I am from out of state, and drove down from New Hampshire. He was fair and honest even when he had to deliver some unfavorable news initially as the car I wanted had sold. We worked it out and he provided a great deal on the perfect BMW. The 528i fit exactly what I was looking for and saved a lot versus going to my local dealer. When I came down on a Saturday morning the car was everything that was promised, 2 weeks later I love the car and just got a follow-up check in call from Billy to be sure everything was OK. One of the best car buying experiences I have ever had, THANK YOU WIDE WORLD and BILLY!!

joekid123

22 de oct. de 2012

I have the pleasure of working exclusively with Suzanne. Ironically enough, Suzanne was recommended to me (by a close colleague of mine). If and when my BMW needs service, she is prompt, attentive and responsive. Youre in good hands when working with Suzanna my utmost recommendation.-Joe

richs0

21 de oct. de 2012

Just bought an X5 at Wide World BMW, through Alan Himmelfarb. The transaction was done via phone and email, and I could not have been happier with the service I received from Alan, and importantly the great price. There was none of the usual car sales tactics. I will definately be a returning customer.

mhghotel

21 de oct. de 2012

I have been a customer of joe Segretti for years and everytime i have come in to buy a car he has been very personable and very trustworthy. i have never had a problem with the sale of a car to me from him. i would highly recommend him to anyone who buys a car at wide World.

jrosenbmw2012

20 de oct. de 2012

What a great overall experience. From start to finish Brian and Alan made my experience wonderful. Everything was easy and to my liking and they both provided a much better experience that with any other dealership I have worked with. I look forward to buying future cars from Brian and Alan. Thank you so much!!!- Jonathan Rosen

BKelly6056

18 de oct. de 2012

I was assisted in purchasing a certified pre-owned BMW by Emmanuel Saint Louis.Mr. Saint Louis was very courteous, knowledgeable, and professional.My experience was a very positive one and would recommend Wide World BMW and Mr. Saint Louis in particular if they are looking to purchase a certified BMW.

dlarmon

18 de oct. de 2012

I recently purchased my 2nd BMW from Wide World BMW. I worked with Terrence Holmes and I found him to be completely professional, knowledgeable and helpful. He answered all of my questions and made the process quick and easy. I would definitely recommend him to everyone.

2013BMW

18 de oct. de 2012

By far the best experience I have had in buying a new BMW!! Everyone was professional and helpful. The car that I brought had everything I expected and was well worth it. I will definitely visit them for my next BMW.

fgreene

17 de oct. de 2012

outstanding seamless professional experience. the car was as described, ready when promised, the conversations with the sales staff low key and professional, all in all exactly what I was looking for. My second car with them.

rich.cleri

17 de oct. de 2012

i am very pleased with this dealer they worked with my budget and i got the price i was looking for what a great experience. i am very happy.

rolodex

16 de oct. de 2012

I recently bought a BMW M3 from Wide World BMW. Lenny was a pleasure to deal with from the beginning of the deal until the end! Early on in the process, I exchanged several text messages, emails, and phone conversations with Lenny during all hours of the day and night and he was ALWAYS available and extremely responsive. He was off on my day of the purchase but he especially came in to see me and made sure everything went smoothly. All the paperwork was in order. The car was detailed and had a full tank of gas. The license plate was attached and I was ready to roll. The whole process was seamless. I would definitely buy my next car from Wide World BMW, especially from Lenny. Thanks Lenny for your hospitality, a great car, and a great deal!

MBlaney

16 de oct. de 2012

When anyone goes to purchase or lease an auto one hopes to find a sales executive who is honest, has integrity, is truthful, and, most importantly, cares about the needs of his client and possesses a genuine desire to serve them and Joe Segreti at Wide World of Cars in Spring Valley, NY is that man.Joe's trustworthiness and integrity are what separate him from all others in his field. His ability to establish such a rapport with his clients and his consistent creation of an atmosphere of trust in all that he does sets him apart from all other car sale executives at the BMW Wide World Dealership in Spring Valley, New York and I dare to say all other dealerships throughout the world..Joe Segretti knows his clients whether new or old and secures repeat business through his ability to determine each clients needs and then trying his hardest to meet those needs. You see, Joe starts out as a sales executive and by the time you finish with buying or leasing your first car through Joe you feel as if you made a friend and person that truly cares about your needs. I have leased a number of cars from Joe Segreti and could not imagine leasing from anyone else. Joe is truly not what one thinks of when needing to deal with an auto sales executive but Joe is a driven business man who knows how to meet his client`s needs while at the same time growing his organization BMW Wide World Spring Valley, New York business simply through his approach and art of caring for and work with people.

john.cunningham.106

6 de oct. de 2012

Manny Saint Louis was the best salesperson we have ever dealt with. Very soft touch in his approach, funny, and really made you feel like he was family and not out to take your money. Ferley and Fabio were so helpful and warm as well. Ned was absolutely the nicest and helpful finance person as well ... far from the grumpy and mean ones we've deal with at other dealers in the past :)! The entire dealership made you feel like they really care about you and wanted to do their very best for you. I can't find a negative thing to say about our entire experience. I would highly recommend this dealership in the future. Absolutely the best!

wap1950

4 de oct. de 2012

My husband and I have both,leased and owned several dozen vehicles, during our lifetime. We are both in agreement, that Joe Segretti and Wide World BMW of Spring Valley, are 2nd to none. The professionalism, genuine character, customer service, and personal service surpassed all previous experiences. Joe is patient and generous with his time, andalways available to help, long after you take possession of your vehicle. From be-ginning to end, he made the experience, an absolute pleasure!

blackbeamer

4 de oct. de 2012

We decided to lease a second car from this dealership because we were extremely happy with the performance of our car, the professionalism of their service department, as well as, their courteous and knowledgeable sales staff! Our salesman, Terrence Holmes, worked overtime to insure our complete satisfaction and total understanding of every option available to us when selecting our new car. I had a multitude of questions which were completely answered with a smile and a friendly explanation. If we were not clear on an option, Terrence actually took us to an available car in the showroom or lot to make the concept even clearer. When I called or sent him an email, my correspondence was quickly acknowledged. Terrence did not exert pressure on us like many sales people, but rather presented the information and then let us decide which model and the options we preferred to purchase. He explained the benefits of having specific options and then left the final decision up to us. Terrence's patience, dedication, professionalism, and positive, friendly attitude certainly makes him an asset to the dealership. We highly recommend him and wish him many more years of continued success!

rmcbmw

3 de oct. de 2012

My wife and i had a wonderful experience at wide world. After a month of visiting dealerships in 3 states (ny, nj, pa) we were tired of the process, especialy the salesmen. All were men and most were stuck in the fifties, talking to me when it was my wife who asked the questions, telling her that she really didn't want things she was looking for, giving b.s. information (looking at you mahwah ford). Manny from wide world was the complete opposite. First off, he spoke to the person who asked the question. Simple, but noticable. He answered everything with measured responses: this is the feature, this is how you activate the feature, this is what it will do, but this is what it won't do (no over stating benefits). And on the few times that he didn't know something, we actually received a simple 'I don't know, but I will find out and I'll go find out/call you back. He took us for a test ride, accompanied my wife to our mechanic, worked with the service dept to correct a couple of minor things before we picked up the car, etc. Kept us up to date throughout the process (even to touch base at the end of the day to tell us that there was no update on a certain issue so that we didn't think it fell through the cracks. Wonderful salesman and terrific personality. And as we are pulling out, all paid for and done, here comes Fabio running over to us to tell us about a pair of headphones he noticed in the office that may go with the tv's in the X3. 5 minutes later, here he comes with the great headphones! Great team.

Ksmartin

3 de oct. de 2012

Jason was exellent from start to finish. He was very professional and we were very happy with the whole experience and the deal that we received.

nehalpanchal2004

2 de oct. de 2012

the Guys are putting there extra effort to make the business much worth. nice service provided and even they are really helpful after buying process.would love to recommend them again and again.!!

the stick

2 de oct. de 2012

I bought a 2010 528i at Wide World BMW. I was met by Manny who proceded to take though one of the most pleasant and imformative car buying experiences I can remember. It's all to common to run into an oboxious car salesman who only want to get your signature and thier commission as fast as posible. Manny and Ned proved to be a wonderful exception to the cliche and they have ensured that I will be coming back to your dealership for years to come. Thank you.Regards,Karl

zephyrlaw

1 de oct. de 2012

Jason Lugue was an absolute pleasure to deal with. He answered my numerous questions in a prompt and friendly manner. He was very patient and spent a great deal of time going over the various features in the car. You can tell that he enjoys his job and making people feel good about their new car. I work late and he brought the car to my home at 8:00 at night so I could view it. I would absolutely recommend working with him.

lee.hayden.980

29 de sep. de 2012

My wife and I just bought two new X3's from Wide World. (I am in the dealership as I write this). We had as positive experience as we have ever had at a car dealership. They were friendly and professional, and they gave us a great price. The salesman did not pressure us and neither did the finance manager. This was an extremely positive stress-free experience and I highly recommend them.

cantonboy

24 de sep. de 2012

Manny's patience, friendliness and professionalism made our purchase a joy. We did extensive research online to find the best car with the best price, and Wide World was our first priority. Once we set foot in the dealership, there was no need to visit another dealer (actually we did the weekend ago, but that was just to check out the car's colors -- that dealership's price was ~$2000 above Wide World's). Manny gave us all the time we wanted to inspect the car and test drive. He also answered all the questions with honesty and detail. I will definitely come back again in the future should I need another BMW.

sexybraat

20 de sep. de 2012

We highly recommend this dealership. I was very impressed with price of the 2010 BMW 528xi was better than any other dealership around and the car was in a great condition. The main reason for the great experience was the agent MANNY (Emmaneul). He is genuinely caring detailed and very customer focussed. We are extremely picky when it comes to the smoothness of the car and Manny made sure that the car was absolutely in tip top condition. Thank you Manny, we couldn't ask for more.

alexis.oliveros

19 de sep. de 2012

Jay did an awesome job! He worked very well with us and kept in touch with us frequently in regards to when we would be expecting our BMW to arrive. Upon delivery, he was very accomodating and thorough to make sure we got everything we asked for. It was a great experience and look forward to working with him and Wide World BMW in the future

Kevanl

17 de sep. de 2012

Alan, was very responsive and worked to get me exactly what I wanted at a reasonable price. Alan is true professional and I highly recommend him. I plan on buying my futre purchases through him.

theitinfit

15 de sep. de 2012

Jason was honest, he got me the best deal, followed up and returned all calls and showed he really cared. For the first time I did not feel as if I was dealing with your stereotypical car salesman. He was very educated on the car options and did a great job answering all of my questions. I would definitely recommend Jason to all my friends and family.

ameradvert3

15 de sep. de 2012

We have been dealing with Joe for probaly our last six or seven BMW leases. He has always been working for us as well as with us. There is never a time when he won't go out of his way to get us what we want or need . Joe makes shopping for a car a pleasure since you know that you will always get the best price and the most attentive sales person. We have sent many people to him and they also keep comiong back. That must say something.

olympia meozzi

11 de sep. de 2012

Jason was very helpful with the entire process, he also came to my home to help set up my garage doors. i'm probably one of those annoying clients, but Jason is always patient and helpful with explaining and answering all my questions.

wtbeg66

6 de sep. de 2012

This was an amazing experience in every regard. I got the car I wanted, with every option, for much less than I expected and I didnt have to press them on price. Tremendous responsiveness to every question as well.

laleona

6 de sep. de 2012

From the moment I walk into the pre-owned show room Lenny Mihailov was very courteous, professional and friendly. He spent a lot of time discussing various options and conferring with Fabio (I don't remember his last name ). They both worked with me until we reached an mutual agreement. I traded in my 2007, 328xi BNW car.

Jijoe

5 de sep. de 2012

I bought my BMW 528xi at this dealer and dealt with the most professional, patient person Ive ever worked with. Terrence was a great help and anytime I called him or came in, he would stop what he's doing to help me out. If there was ever an issue, he dealt with me personally. Ive dealt with MANY salesman in my life, I rate Terrence the best Ive ever dealt with. The service department also gets an A+.

ellenot

4 de sep. de 2012

Jason Lugue was exceptionally helpful in accompanying me through the entire process of leasing my BMW. He went as far as coming to my home to help me program the garage door opener. Jason has responded to my phone calls in a very timely manner and is just a pleasure to work with.

Bktorres

4 de sep. de 2012

I bought my first BMW at Wide World, and Jason Lugue is an amazing to deal with. He made my buying process a great experience because he is incredibly knowledgeable about the vehicles It's been 3 months since I picked up my vehicle, and Jason still reaches out to touch base.

Rudy Zaccagno

3 de sep. de 2012

My overall experience working with Jason Lugue and Wide World BMW was excellent. the follow through on all my questions and issues was handled professionally. Although my X3 was not in stock, the delivery date came in earlier than expected. From quality service to a very good price and excellent follow up, I would recommend Jason and Wide World - they're worth that extra drive!

Lorena Veltri

31 de ago. de 2012

Joe Segretti at Wide World of Cars, Nanuet New York was very informative, friendly and overall experienced in helping us find the right kind of car for us. He made our experience with the dealership very comfortable and we would highly recommend Wide World of Cars to all of our friends and co-workers.Thank you Joe for everything. Wide World of Cars is top of the line.

mjmi1969

31 de ago. de 2012

I found the dealership to be honest, expediant and very professional. They salesman despite his busy schedule responded to all my e-mails, answered all my questions and provided me with a product the exceeded my expectations. Bottom line - the dealership did not give me a bad time.

Aryan1012

30 de ago. de 2012

I negotiated and finalized the deal with Brian Barry over the internet/mail/phone. He was very patient and responsive to all my queries. Very professional and yet friendly. At no point, I felt pressured or rushed to make a decision. Gave me all the information and allowed me to get back to him as per my convenience. I was so impressed with him that I already recommended him to couple of my family and friends and they are closing to finalizing a deal with him.

Mpritch23

30 de ago. de 2012

Purchased a new BMW this week from wide world and the experience was nothing short of spectacular.. Professional and knowledgable staff who went above and beyond..highly recommended....

g.cuadra

29 de ago. de 2012

Jason Lugue was an exceptional dealer because he was very accommodating, prompt to return phone calls and give information, and was willing to negotiate on the price of the vehicle. I leased my previous x3 with Wide World of Cars and Jason Lugue worked very hard to keep my business when the time came to give up my lease and get into another car. I would recommend him and this dealership to anyone interested in buying a BMW. The drive from Long Island was worth the trip to buy and pick up the car from this dealership.

Hpk994

28 de ago. de 2012

Stay away from this dealer of you want a good deal , shady sales people ,classic lowball on trade in and raise price of vehicle scam , glad I didnt buy from these shysters

yoyomama

28 de ago. de 2012

Everyone did their best to get me the car I wanted. Lenny made sure that nobody took my car and he saved it for me so that I could purchase it on my only day off.

plfrigault

28 de ago. de 2012

Dealing with Jason an absolute pleasure. Very professional, a perfect fit for the atmosphere a BMW dealership should present. Elegant, engaging, smart and customer facing.

ripoll1066

28 de ago. de 2012

Mr. Ferley,you must keep this guy working there, he was awsome,very helpful and polite, he answer all my questions, and he did all the work, see i'm a disable american veteran and he very,very,very helpfull and so were the other sales rep. thank you very much, Your truly Rene Ripoll

sesbin

28 de ago. de 2012

Outstanding experience! From my initial contact through delivery of my new 2013 335is convertible, Jason was the consummate salesman. The single best sale experience I've had with any dealership, period!

Dr. Falcone

27 de ago. de 2012

Have been with the dealership since 1988 and have had great experience with sales, service. My wife and I are on our 15 th car from the dealership and all phases of customer satisfaction have been met. Pricing, sales department, service department are all prop customer relations and will go out of their way to absolutely satisfy you.

LucyDM

27 de ago. de 2012

I bought my first BMW at Wide World, and Jason Lugue is an absolute dream to deal with. He made my buying process a great experience because he is incredibly knowledgeable about the vehicles, listened to all my questions and quickly responds to any and all of my inquiries over the phone and email. It's been 2 months since I picked up my vehicle, and Jason still reaches out to touch base and he encourages me to call with any questions that I may have. Jason is awesome!!

rxchris4579

27 de ago. de 2012

Jason Lugue and Ben Battista are the two friendliest, most knowledgeable people I have ever had the pleasure to get a car from. They are very easy to get in touch with whether over the phone, by e-mail or in person. They worked with me on all aspects of the buying process from the first second I met them until the days that I took delivery. I doubt I will ever need to get a car from any place else. Thanks guys!!

judint

27 de ago. de 2012

jason was great to work with; he even went so far as to come to my house and program my garage door opener so it paired (and worked.)

KGentile

26 de ago. de 2012

Wide BMW is top notch. Jason Lugue is top notch. I had the privilege of working with Jason and if you go there you should as well. This is the 3rd lease I've had, and I have never experienced a sales person who genuinely made me feel that he cared I was satisfied with my purchase. From finding the right color combos, to making sure I had all I wanted with interior options and back again. To making himself available when it was convenient for me and his focus on making sure I had all I wanted rather than being eager to just close a deal. As a previous BMW owner, I was not sure I even wanted another since my experience was so bad the first time around. Working with the right people makes all the difference. Definitely pay them a visit before making any decisions. They will earn your business. They fly high above the rest!

evelina

22 de ago. de 2012

Great service! Friendly, informative and personal. Lenny helped me pick my perfect car. I am happy with my purchase and my financing plan! I will recommend World Wide BMW to everybody!

EricaBohrer

21 de ago. de 2012

Excellent service and my car was all ready for me to pick up and go the next day! They had a wide variety of BMW X3s for me in stock to choose from, I found my dream car and did not have to wait. My sales rep was super helpful and accommodating.

JJS1085

21 de ago. de 2012

When I was looking to trade in my Mercedes Bill was there to give me all the information I needed about the 5 series. Bill was very friendly and helpful throughout the entire process. I would recommend my friends and family to come speak with Bill when they are looking for a new or used car from Wide World.

alokrai.ny

14 de ago. de 2012

I was very impressed with this dealership. The price of the 2009 BMW 528xi was better than any other dealership around and the car was in a great condition. Biggest reason for the great experience was the agent MANNY (Emmaneul Saint Louis). He is genuinely customer focussed agent. I am very picky when it comes to cleanliness and smoothness of the car. Manny made sure that the car was in absolutely clean "like new" condition. He got my car detailed twice to make sure its sparkling. The dealership didnt charge me any *stupid* fees. I went to atleast 5-6 different dealers before coming to Wide World BMW. I was very frustrated by other dealers charging me more than $2000 in fees for a used car.... Here it was just the DMV fee and $75 doc fee. I highly recommend this dealership and specially the agent MANNY. Enjoy Shopping!!

nwkropp

14 de ago. de 2012

Third BMW leased from Alan. Nice guy - no pressure - knowledgeable. Buying or leasing a car can be such an unpleasant, time-consuming process. Not so with Alan and Wide World.

carys

10 de ago. de 2012

I have been to this dealership before for service and they are very accommodating and they are typically good to deal with. However, this is a case where something went wrong, they did not take care of me, and they endangered my family. I brought my CPO 135I in to mount and balance 4 new tires and do a NY state inspection. They have extended service hours that I think is a great convenience. While attempting to remove the left front rim from the car the wheel lock key broke, the service advisor stated that it had shattered in the lug nut. I could be wrong, but I assume that this occurred by using an impact wrench while using the key, which is specifically warned against in the packaging. They billed me additional labor for removing the damaged key and lug. They billed me full list price for a new set of wheel locks (which I feel they had likely broken or at least were responsible for). My opinion is: 1) If the locks possibly had been over-torqued and jammed on, they were over-torqued by a BMW dealer. 2) If they were unable to break the locking lug loose with a breaker bar, they should have advised me they could try an impact wrench but it may shatter and I'd be responsible for the associated costs. Note that all of this took more time than originally planned for, and it started to get late. I suggested that I could take a loaner and stop back tomorrow, there was no rush (note that this would cost me about an extra $25 in gas for the roundtrip plus tolls, and also my time) besides I was hungry, it was almost 8PM and neither me or my wife had eaten. Instead they chose to work about an hour more, 25 minutes past their typical closing time to get this done. The worst part of this is that when I was checking the wheel last night for damage (already home), I noticed one of the lugs on the right front wheel was completely loose. Although 1 lug won't let the wheel fall off, they are putting myself and my family in unnecessary danger, who knows how tight the rest of the lugs are, and obviously they are not using a torque wrench and tightening in a star pattern as proscribed by BMW. It also means I will have to go and finish the job I already paid a "professional" to do, and re-torque every lug on every wheel. Which brings me to my point, the work was not done professionally, and I've lost trust. Perhaps that trust was misguided to begin with and I should not have expected them to absorb their and perhaps the other dealer's mistakes, and the rushed job invariably results in errors. I called my service advisor today, I'm not sure what I expected them to do, but he had little to say, although he did apologize. I guess the best would be to 1) send a tech over to my house to re-torque all lugs to spec, as driving the car with loose lugs is a non-starter.2) Credit my account for damaged wheel lock and labor associated with it.3) Properly torque lugs on the car in the future ( I have no idea how they would guarantee that) . I suspect they thread the lugs on a few turns by hand and then use the impact wrench to shoot them tight, and they forgot to hit one of them. Probably all these service people are in a time-crunch to beat the book rated time allotment, so its likely a widespread issue across dealerships and thats how the original lugs were shot on really tightly to begin with. In any case, if you go here for service, you should check to make sure they got everything back together safely, before you take your car back.

44pattie

6 de ago. de 2012

I would like to share with your company what an outstanding experiencing I had with Mr. Ferley Galette on 7/6/12. Mr. Ferley Galette went above and beyond to delivered to me exactly what I was looking for. My name is Chanise Brown and for the past 6 months I have been dealing with 3 different BMW dealership trying to purchase a X3 BMW for the right price and luxury. On 6/29/12 I had my first encounter with Mr. Galette I told him what I was looking for & in matter of 10mins he called me back & offered me deal that no other dealership would able to offer to me. Mr. Galette was very honest with me thoughout my entire experience, he was very efficient and thorough about the price, extended warranty, maintanance, sale price, taxes, & all features that came with vehicle ect. One of the fine qualities that I admired about Mr. Galette was his professionalism over the phone and in person, he was very patient with me and most of all he explained everything to me step by step. In closing I must say when I left your BMW dealership on 7/6/12 I left your dealership as the world's most happy & satified customer. I have shared this memorable experience with my family & friends and I have recommended them to Mr. Galette, because what we discussed by phone was what he delivered to me on 7/6/12 making my experience a memorable experience that I will never forget as long a I live.

laczea

28 de jul. de 2012

After several weeks of online research I had finally decided that one of the used cars at Wide World fit my requirements - a 2010 BMW 135i with the M-Sport package. I had originally come down the previous weekend in order to test drive the vehicle and by the end of my short stay in Spring Valley decided that I would go forward with the purchase. Working with Ferley was fantastic as he was able to answer all of my questions and concerns about the purchase as well as meet my target price after some negotiation. The only reason why I was not able to take the car home on the spot was because the state of Massachusetts apparently doesn't like in-transit plates - so I went home for the week in order to settle those matters. We did encounter a few hiccups along the way and found out at the last minute (after I had taken another three+ hour drive down) that I would not be able to leave with the vehicle unless I had an existing registration that would be transferred over - and was about to leave empty-handed when Lenny stepped up and offered to drive the 135 up to my place of residence on the dealership's plates. He went around EIGHT HOURS out of his way on a Saturday evening in order to make sure that I did not leave disappointed (he had us drive his own personal car up so he had a means of going home afterwards). I have never heard of an employee from any dealership who would go so far ABOVE and BEYOND what could be expected of him for a customer - which just shows you the level of dedication what Wide World employees have. Will definitely be paying him another visit in a year or two when I reach the point when I will be ordering a brand new vehicle - and I will recommend the dealership to anyone who is looking for incredible service and overall quality. 10/10 would purchase again.

twomai

27 de jul. de 2012

Joe Segreti was recommended by a friend of my wife who has bought multiple cars from him and I understand why. Joe is always helpful and patient and knowledgeable. He never did that dealership routine where the salesman goes to talk to the manager to answer a question he already knows the answer to or can figure out himself. Joe used his computer to work out the pricing and financing as we spoke, no wasted time or mystery. I felt that he was sincere in trying to put together a package that worked for me as well as the dealership. He made what is usually a trying experience, pleasant. I can understand why Joe was recommended to us and I would repeat the recommendation.

joekid123

26 de jul. de 2012

I was on the hunt for a specific BMW 3 Series 6spd (xdrive, options, mileage, CPO, colors, wheels, and year), give or take 1.5 years (autotrader/cars.com). With that said, it is safe to say Ive not only visited several BMW dealers, but also worked with MULTIPLE sales advisors (1x1) within the industry, specific to the tri-state area. Phone calls, emails, visits, you name it... When youre picky, patient and your bill of sale also weighs on the people/company you are buying from, then the customer experience is necessary and desired. I had the opportunity to work exclusively with Lenny. There is NO ONE in this business (within my experience) that is as dedicated, understanding and hip. I am all about relationships, and Lenny delivered. From start, to finish and EVERYTHING in between, Lenny kept in constant contact as well as understood my needs as a conscious buyer. The pricing was accurate, and the customer experience above par. IF you are looking to buy a BMW and/or vehicle, my strong suggestion/recommendation is GO TO WIDE WORLD BMW (SPRING VALLEY, NY), and work with LENNY.-Joe

ndh