Maybowl Carlos

14 de sep. de 2021

Also known as "Economy Rent a Car " The staffs and MANGER have no customer service skills. Had to exchange the rental 3 times in 1 week! 1st rental, the gas pedal was loose and the drivers seat buckle didn't work. 2nd rental , there was an issue with the gas gauge and the passengers automatic window didn't roll up. Luckily that day in Honolulu it did not rain. All the issues with the 2 rentals could have been easily caught and fixed if the vehicles were properly evaluated after they were returned from the previous client.

Mike Reinhart

29 de ago. de 2021

DO NOT DO ANY BUSINESS WITH A-1 ECONOMY! Rented a car from here back in March. Picking up the car was pretty standard with no issues dropping the car off was the same. The women that checked in our car was very nice and easy to deal with. My fiancé was doing a once over on the car looking for anything we missed and picking up any trash we may have missed. A man walked over to her and I believe he was a manger and told her it looks great don’t worry about that little stuff we have people for that. So we grabbed our stuff and headed to the airport. We were billed our normal rate with no extras. About a month later we noticed an extra $48 charged to our card the day after the original charge. We called and asked about it and they told us there sales staff is working from home they will call us ASAP. No call ever came. After months of trying and being told the same thing and eventually being hung up on because they didn’t like I was very insistent to speak to someone now. I called Economy’s corporate customer service they said I need to send in an email to complain. I then sent the email, they responded by saying “they already told us why they charged us no refund.” That was the entire response! I wouldn’t be calling if I new why I was charged. So I then called back Economy and they then tell me oh it’s for a cleaning fee. I told them I would like to contest the charge. They told me I can’t do that, I would have to do it through my credit card. So we tried that and it was past 60 days so the credit card company wouldn’t do anything either. So we got screwed. Bad guys win again!

Barb Hartman

24 de jun. de 2021

Masa (Oz) was so helpful, honest, and patient with us as we searched for a reliable, well-priced car. It was a wonderful experience and would definitely recommend him if you are in the market for a used car.

Abby Simpson

23 de may. de 2021

This is not a place that has good customer service. The man was rude on the phone and that kind of attitude does not deserve business.

Bryan Scherrer

8 de jul. de 2021

I've been to a circus that had fewer clowns. The only postive reviews are from workers.