Alyssa

6 de sep. de 2016

This was my first time purchasing a car from a dealership and I was extremely apprehensive. My mom had been going to this dealership for her last 3 cars and brought me down. There was no pressure to buy something I had no interest in and David was extremely helpful. All of my questions were answered and the team made it easy to make a decision and walk away with a beautiful used vehicle. Thanks David and Angel!

cncustodio

2 de sep. de 2016

They worked really hard to get me the best deal on my new car and were always very friendly.

Lou

2 de sep. de 2016

Buying process is a bit lengthy and can be tailored so that it is shorter. They sit you down first and go over everything before the test drive. Not a great idea for everyone. The option should be left to the individual who is purchasing. I wanted to test drive the car and was made to wait too long. However the buying process in any dealer is horrible and this was not bad. Everyone was open and seemed relaxed as if there was no pressure to rush through the sale. They took time to explain some things and others were not explained so well. Overall it was ok.

Panky

26 de ago. de 2016

Today I bought my second Prius at A-1. The process went smoothly and my salesperson, Amanda Botto, found exactly the model I was hoping for. She was competent and knowlegeable as well as friendly and helpful. Angel Ramos handled the actual purchase, providing me with all of the financing options available. A-1 has a great service department as well. I never had the feeling that I was being led to have work done on my other Pius that was unnecessary. I always was treated with the utmost respect. I highly recommend this dealership and if I consider another car in the future, A-1 is the only dealership I would consider.

Sharon Gissel

26 de ago. de 2016

We have purchased our last three cars from A-1 Toyota and have never been disappointed. Thank you Amanda, for making our whole experience so wonderful! We love our Highlander!

BB

20 de ago. de 2016

My husband and I just purchased another Toyota from A-1 Toyota. We have been happy customers for many years,and this was no exception. We worked with Dado Dadic again, and as before, he was professional, friendly and very knowledgeable about the cars. He helped us put together exactly the vehicle that we needed. At no time did we feel pressured. Paul Wright handled the finances with ease. It was a very pleasant experience, and we recommend them highly.

Lily

18 de ago. de 2016

This was my first time at this dealership and I can say it was a very positive experience! David was extremely helpful, thorough, and personable throughout my entire experience at A-1 Toyota, even when my father was being a bit difficult during negotiations. I appreciate the fact that this particular dealership offers a bottom line price in order to ensure all customers are treated fairly and equally. He was very patient and treated me as if I were his own daughter, reassuring me that this particular vehicle (RAV4 XLE) was very safe and suitable for me as a young driver. We never felt pressured at any point during the decision making process for buying the new vehicle.

Qurana

31 de jul. de 2016

Quincy Smith and Frank Crisafi made me feel very special and I could tell that they didn't just care about making another sale. They took their time and looked into every possible way that they could help me and in the end I left with a car that I loved for a very reasonable price.

Mysequoia

18 de jul. de 2016

My experience as a long time customer was outstanding. This is my fourth lease through A1 and I continue to be very happy. Kevin Wright was a pleasure to work with a d made every effort to make this experience seamless.

Angel54

14 de jul. de 2016

The easiest car buying experience I have ever had.They were so professional and helpful

Steve

26 de jun. de 2016

Emerson was extremely professional, thorough, and made the buying experience painless. It was clear that he's been doing this for many years and understands what different people need when buying a new car. Angel went through all the final paper work diligently, allowing us to ask any question we had no matter how simple. All the folks there worked as a team to make the time we spent with them very efficient.Yes, you get the usual up-sell at the final point of sale (extended warrantees, add ons for car protection etc.) but having done research before coming into the dealership I knew what I wanted and there was no undue pressure to purchase these extras (as I've experienced in other places).All the additional benefits they offer (oil changes for life, car washes, low dealer fee, upfront pricing etc.) seal the deal and along with great folks like Emerson and Angel, make this a solid dealership to buy a new vehicle from.

Toni#newredprius

25 de jun. de 2016

Friendly to the max! Kevin is attentive, patient and certainly nothing like the prototypical car salesman! A true gentleman and a pleasure to work with.

EcoDriver

10 de jun. de 2016

I've been to quite a few dealerships over the course of my driving career and my experience at A-1 was by far the best. The salaried salespeople approach allowed me to shop and make important financial decisions with no pressure from the staff, making me feel extremely comfortable in my car purchase. Many businesses claim the "Since 19XX" slogan to try to muster some sort of trust but I feel that very few actually have learned and improved upon the years like A-1 has, they truly know what they are doing and are very obviously customer-focused. I am a recent convert from being a fan of a different car brand and they have helped segue my transition respectfully and efficiently. Unless they do me wrong in some capacity, I see myself being a long time repeat customer.

Steve831

1 de jun. de 2016

Great customer service with a very friendly & knowledgeable salesman, Kevin.

Jla

31 de may. de 2016

I had an excellent experience leasing my new RAV4 with zero pressure. My sales consultant, David Bryce was a pleasure to work with as well as Angel Ramos in finance. I would definitely recommend A1!

Donna

30 de may. de 2016

I just finished trading in three vehicles for three new/used Toyota's. Mohammad was awesome-very friendly but not pushy and worked hard to find the three cars that worked for me. John worked miracles getting the numbers to work despite some challenges and Carlos made the final part of the transactions enjoyable and quick. I have been a returning customer for over 12 years and will continue to come back to A-1.

Michael Doolittle

30 de may. de 2016

We knew just what we wanted and were able to get in and out very quickly.

Phil25

29 de may. de 2016

Danelle was outstanding deal was done over phone and closed fast A1 Toyata great dealership in an out quick 15 th car purchased here

Ed Estelle Sharkey

12 de may. de 2016

Our salesperson, Mitch was very good, we feel he really knows his job well, Sales Manager, Gary was also extremely helpful. Besides our good experience in our first lease we were limited for time and both these people and Carlos in Finance worked well together and were very concerned about out needing to make sure we got to our other appointment in time.Will recommend A! Toyota to any that ask.

The beginning of a wonderful relationship

22 de dic. de 2015

We had a problem with another dealership and my husband just popped it to A-1 Toyota one Saturday to look at their cars and we were in a new car by the next weekend. They were warm and excepting and did everything they could to get us the financing we needed and get us into a New 2016 Highlander. Thanks A-1 Toyota for restoring our faith in car dealers

Rajesh S

8 de nov. de 2015

I recently bought my Toyota Corolla at A-1, and I experienced a truly professional and courteous customer service from the initial moment. All of the staff that I interacted with at A-1 were great and made sure that I had complete satisfaction with my purchase. I highly recommend A-1 Toyota for anyone looking to buy a car, and I'm sure that you will find the experience as enjoyable as I did.

Monika

30 de ago. de 2015

I've had a great experience every single time I purchased my car. I always deal with Quincy Smith. He is professional, extremely nice and always goes above and beyond in what he does. Carlos did my paperwork. He was very pleasant and walked me through everything I needed to sign. Very knowledgeable.

Karen M

7 de jul. de 2015

Best experience ever! A1 Toyota is top notch! The staff is amazing. My experience was above excellent from the moment I walked in to the moment I walked out. Our Salesman Quincy was absolutely the best! Very knowledgeable, helpful, and accommodated our schedule and needs. Carlos in Finance was extremely helpful and knowledgeable. The best experience ever in car shopping!

Evan

20 de mar. de 2015

I have purchased 4 cars from A-1 Toyota and have had them all serviced there. I would not consider another dealership for buying a Toyota. Quincy Smith did an excellent job selling me my car.

Diego Barboza

20 de feb. de 2015

This dealership has everything simplified for their buyers, it is a great no haggle dealership. The dealership itself is very relaxed and have fair prices for their cars as well as your trade. Their selection was also very good. Their customer service levels were great and matched everything a high end car dealer would offer. I worked with Sunny Dhawan the entire time and I have nothing but good things to say about him. He is a very nice guy and is passionate about Toyota's. He works with what he loves. I already decided I'm buying my next Toyota from this place. Thanks again guys.

Chris O'Mara

27 de ene. de 2015

I visited the dealership to gather some information on a used vehicle and possibly take a test drive. I had ZERO intentions of buying anything or making any definite decision. The sales process at A1 is a very nice one but i would have to say that it was solely because of Mustafa that I ended up signing papers for a brand new Rav4 that night. I have never felt less pressured or more looked out for by a salesman. He put in a lot of effort to put a deal on the table I could not turn down. My wife and I love the vehicle and the experience. Class act!

Constantine

25 de ene. de 2015

Hatim is the best salesperson I ever met. Hatim went above and beyond to accommodate my needs and get me the vehicle I was looking for! If it weren't for Hatim, I wouldn't be driving the brand new 2015 Tacoma. He definitely is an asset to A-1 Toyota. If you are looking for a new Toyota, ask for Hatim, he is very knowledgeable, honest and patient! Thank you Again Hatim!

A1 toyota

19 de ene. de 2015

I want to thank of your your team members Hatim he was an outstanding dealer he helped out so much he was so calm and nice and explained everything slowly and answered our questions we asked. If I could I would give the the highest number you guys have I was really happy with his help and kindness. A 10 for him if it's the highest number u have. Please tell Hatim thank you from me leonora. I would Deffently come again with the service he gave us

By Melanie&Alex

13 de ene. de 2015

Hatim is the best salesperson I ever met,My lease had him bending over backwards and Hatim went above and beyond to accommodate our needs! If it weren't for Hatim,we probably wouldn't be in our 2nd lease.He definitely is an asset to A-1 Toyota.I love my 2015 RAV4 Limited! everyone needs to ask for him - very knowledgable,honest and patient! Thank you Again Hatim!

Oscar

12 de ene. de 2015

I've owned Audi's for 30 years now, and need to buy them pre-owned, since they are way too pricey new. A-1 Toyota picked up an A6 Avant on trade-in which caught my eye so I drove down from the Boston area to check it out. It was in great shape. They would not barter on the price, which put me off a bit, but then I went off to do my homework, and realized that the asking price was about as good as I could hope for. The price included 4 new brakes and rotors, and 4 new tires. I requested top end rotors and Primacy Michelin tires, so there was a bit of an increase, but it was provided at their discount cost. My lead sales person Kayla was extremely helpful, friendly, and attentive to details, as were the other managers with whom I interacted. I decided to take the train from Boston to pick up the car, and A1 Toyota had a driver at the door at New Haven when I arrived. The detailing job was impeccable on the vehicle, and the drive back to Boston was a real pleasure on a 7 year old car which drove, looked, and smelled totally new. A1-Toyota did a fantastic job on the new tire balancing and front end alignment as well as the breaks. I was also most impressed with the heritage of this company. It is worth checking out.

Jay

1 de ene. de 2015

I bought a new Tacoma from Quincy. He was very knowledgeable, customer oriented, with a no pressure approach. They got me approved while no other dealer could. I would definitely buy here again. Was very happy with my experience.

Devo

10 de dic. de 2014

Had been searching for a Tundra for some time. Contacted several other dealers via web and in person. Started each process by requesting a price quote on the web because I thought this would save time and effort in my research. Each time I submitted a request, I got the usual response. I would get a call, no price, but a response such as "when would you like to come down. I am pretty busy so traveling long distances to talk to a sales person only to get nowhere on a price can be a waste of time. I was pleasantly surprised when I inquired on-line with A-1 Toyota and got a price quote response via email. I not only received a price quote on the specific vehicle I inquired about, but also received three other quotes with various levels of equipment. I knew I had received a fair price quote because I had done quite a bit of research. The buying experience was very pleasant. My sales person was Quincy. Quincy was very professional. He took the time to explain things and was not driven to make the sale. All the aspects of purchasing a car from A-1 were pleasant. No games, no haggling, no pressure. Would recommend A-1 as a place to buy your Toyota.

Lina

20 de nov. de 2014

Although I did not purchase a car from this dealer, My experience here was great. Ed was fantastic in answering all my questions. He was very patient and went above and beyond in explaining everything to me as well as sharing some awesome tips. He did not pressure me nor did I feel bullied in anyway. Great cars, great customer service from Ed, nice location. Only reason I did not buy car here was because the car I was interested in was over my budget, but otherwise I would have purchased.

Wayne M Malicki

10 de nov. de 2014

I bought my first car back in 1967 and I have bought scores of them since, though this is the first time I not only went back to the same dealer but to the same salesperson. I was extremely satisfied with A1 and Quincy Smith, but most of all with the quality of my Toyota. We would not have replaced it except it was a total loss, due to an unfortunate accident. The thing that amazed me the most was the value that the Rav 4 retained. Thank you to A1, Quincy and all the staff.

Ritapita

3 de nov. de 2014

I had a great experience at Toyota. I did not feel pressured to buy or lease. Everything was explained as many times as I wanted without a problem. I made a great choice

Militarytaja

11 de mar. de 2014

I've purchased two new vehicles over the past 10 years, a Corolla and a Matrix from A-1. The buying process was very direct, one price policy and they explain their built in perks. In closing the deal they do try to sell some dealer add on options, but are not obnoxious about it. Free oil changes do require a wait, and every few they try and push their "service" routines which are expensive. However I don't think it gets much better than this as far as car dealers go

Jazz "Best Dealer Ship"

23 de dic. de 2013

Hands down this Toyota dealership is the best one. I have purchase cars from Westport & Milford Toyota in the pass and they dont add up to A1- Toyota New Haven. From start to finish and even after my purchase I am very happy. It starts with Joe Firine the internet manager. Making sure I didnt drive all the way to New Haven and didnt have the car I wanted. To Chen the sweetest sale person and I am a hard person to sell to. It gets even better with Paul Wright has who might I add sold me my 1st car back in 1995 and he is still going strong with Toyota Finance Services. To Joe at Service who was so carrying a patient. I will never buy a car anywhere else. A-1 has earned its name for sure! Jasmine Williams

Brian Morrissey

13 de sep. de 2013

If you make an appointment for 5K interval BASIC service, prepare to be there for a good long while... this has been my experience the past year or so at A-1Toyota sevice dept., good chance you'll wait 90 MINUTEs for that oil change... I'm looking elsewhere, or will go back to simply doing it myself....

derrick joseph

1 de sep. de 2013

A1 Toyota is the place to buy any vehicle new or used

Rachel S.

10 de ago. de 2013

I am extremely unhappy with A1's service, and that is a change from years past. Having taken my 4Runner there for a long time, I used to think they were responsive, helpful, and honest, all that seems to have changed. I recently had new tires put on the 4Runner. I don't drive it much, and rarely on the highway, so it wasn't until a few weeks later that I noticed a shake that seemed to indicate the tires hadn't been balanced properly. When I brought it in for service, they said the balance was fine and that the problem had been fixed because they'd replaced a bearing in one wheel. In fact, the problem had NOT been fixed, which was immediately evident when I drove the 4Runner - and would have been to them had they bothered to check it. I brought it back in. Turns out, their machine that checks balance was not working correctly and, in fact, my wheels WERE out of balance. BUT, because the worn bearing "might" have contributed to the original problem, they still insisted I had to pay for that service. Had the machine been working all along, there wouldn't have been a problem in the first place and that service would not have been necessary. But now I'm out $600+ and not ever going back to A1

sheila

2 de jul. de 2013

The dealership is redone so looks good from the inside.. service is a nightmare.. even with an appointment it takes 2 hours for an oil change, (have experienced this multiple times) Been a customer of theirs for a while but for the past 6-8 months every time we have been there it feels like they are fleecing us with not only our time but keep bringing out problems which we are not experiencing and asking to do unnecessary service.. think the service personnel are commission based so BEWARE>. What ticks me most is their severe lack of concern for customer time.... APpointment ARE A JOKE. to the dealership: APPOINTMENTS ARE SOMETHING YOU HAND OUT AS A UNWRITTEN PROMISE TO BE FULFILLED>> DONT TAKE MORE THAN U CAN HANDLE>>

SophieMic

17 de jun. de 2013

We came in to compare prices on a model we had already decided we were getting . The dealer we met was unprofessional, disrespectful and generally incompetent. We might have gotten the car there if not for him- we met the manager who seemed fine, but why he would employ this dealer is beyond me

Mr. B

19 de may. de 2013

This has been the worst experience I ever had trying to get a used vehicle.I was in the market for used Toyota Prius or the Camry hybrid. When I was doing my research I came across two vehicles at this particular dealership. It was a week before then in the month of April which I showed up to test drive these two vehicles. The first one was the Toyota previous, the salesperson told me it's a certified vehicle, one owner. Let me tell you it was a certified piece of junk. Watch what you're buying there. Before test driving this vehicle, I inspected the car inside and out. On the outside I noticed the bumpers were hit multiple times. By inspecting the will well pick connection pieces and those are the little plastic parts power popping off due to pressure being put onto the bumper. The outside had multiple scratches on the quarter panel, which is very noticeable. When I was about the sit in the car, I noticed a big scrape in the dashboard and also the leather seats were scratched up. But I began I decided to take the car for a test drive. When I might test drive on the highway. The car was pulling heavily to the right, the alignment was off and steering wheel was shaking. Once the test drive was over. I told the sales rep and not interested in his vehicle, and pointed out problems with this vehicle. The next vehicle. I tested out with the Toyota Camry hybrid. The car ran fine. No issues no problems. When it came down to talking about the price of the vehicle had how they came up with it. It blew my mind. I did a lot of research on the Toyota Camry previous with pricing with all the options. The dealership was $2200 more than the other Toyota dealerships selling the same equipped vehicle. George the sales manager, explained the dealership does not negotiate on the price, but gives you free oil changes for life. George was pressuring me to purchase the vehicle on the spot. I forgot to mention this is the last week before the at month ends. I decided to walk away and go home to think about it. The next day the sales person calls me up to find out if I was still interested in the vehicle, I told the salesperson I looked at to other cars with the same options at two different other Toyota dealerships. I gave the salesperson did the numbers to each vehicle that I was looking at to compare apples to apples. After 20 min. on the phone with the salesperson I started receiving text messages on my cell phone. I'm not talking one or two I'm talking 20. The sales manager George sent me 17 text messages. Why should by vehicle from him. This was unprofessional, on top of that, two days before the end the month. George made 14 phone calls wall within 48 hours trying to get me to buy this car. When I told George that he was $2400 more for his vehicle than the one I was looking at both certified by Toyota same options he had nothing to say. He Say Will Give You "Free Oil Changes for Life, in your backyard" even if I kept the car for three years the oil changes, to be $200 and that's with synthetic oil. The Other Toyota Dealership Does the Same Thing. The Moral of the Story Is to Your Homework before You Walk into This Dealership. If You're Leasing a Vehicle. It Does Not Matter You Get Free Oil Changes for Life Is the First Two Years from Toyota. It's Free. If You're Looking for a used certified Toyota vehicle. Do your homework, you'll find other dealerships a lot cheaper than them. the last conversation I had with George. He said he was the biggest Toyota dealership in Connecticut and I asked him, are you sure about that. Then he changed his statement He said "only the last three months". in this review. I would love to give the other two Toyota dealershipsa an acknowledgment, but I decided the people that review this blog didn't do their homework before buying a car from them.

practical car enthusiast

11 de abr. de 2012

My new used car had only 300 miles on ODO, I thought it was a misprint. Bought a 2010 Toyota Matrix in July 2011 from a dealer 60 miles from my home. Salepeople were on salary not commission, so they were not trying to sell you something you didn't need

matman

19 de mar. de 2012

I drove over 200 miles on hope and on refernce and it paid off. I was treated fair and got a great deal

John Doe

26 de oct. de 2011

Once they sell it to you, you are no longer a concern.