Thomas Bjornson

5 de may. de 2015

Fantastic service on my F350 Diesel transmission. Runs Great!

J. Ford

5 de may. de 2015

I was in for an oil change and tire plug; other than the fact that it took over 90 minutes to do with an appointment, the service was good.

Ernest Bean

2 de may. de 2015

Service Team was great the work was performed to my expectations.Dan kept me well advised of any findings and recommendations.Thank you again.

Kevin Regan

2 de may. de 2015

I brought my vehicle for service requesting an oil change and a new hub cap. The staff at the service desk were very friendly and highly competent. I was asked if I'd be waiting for the vehicle while it was serviced. When I responded I'd be waiting, I was invited to transition to the waiting area. Once the service was completed I had a question and the technician was summoned, and then answered the question to my satisfaction. Thank you for your customer-centered service!

Gerard Papalia

1 de may. de 2015

My Ford F150 Lariat was serviced by professional technicians that completed repairs early than anticipated. Staff were courteous and very helpful.Thanks Acton Ford

Dawn Belson

1 de may. de 2015

The store was clean and the staff was friendly. I am with my choice.

Srinivas Surapaneni

30 de abr. de 2015

Great. Only comment is that they made a note that low beam light is gone. Instead of that if they call and ask me whether that light has to be replaced, that would be great. I travelled to New York that night, with single working low beam light, which I don't like.

Cyhthia Sawyer

30 de abr. de 2015

I was very satisfied with the work they did. The staff was great and they were thorough. I took advantage of their cupon that came in the mail,and I would recommend them to others! Thanks Cindy

James Bricker

30 de abr. de 2015

I had some problems with my transmission and was quote a price to repair it. When I picked up the Explorer I was pleasantly surprised that the repair cost was lower than quoted. I was very happy about that. All too often I have had quotes on other vehicle repairs by other dealerships and always ended up paying more than what was quoted. I?m very happy with Acton Ford.Regards,Jim Bricker

Kyra

30 de abr. de 2015

Your staff is professional, friendly, funny, and clearly committed to going above and beyond. I was literally given door-to-door service during my last visit and I could not have been more impressed with the fantastic service I received. As long as we live in the area, Acton Ford will be our place for service. When we are ready for our next Ford, Acton Ford will be our first stop!

Shiwendra Singh

29 de abr. de 2015

Very professional service.I was received timely, explained everything in detail.I have been going for service since last 2 years, and all works were done timely and to my full satisfaction.

dapv

28 de abr. de 2015

It was a pleasure working with Alan Goldman. Alan's presentation and explanation of the Fusion, Escape, and the Acton Ford dealership was excellent - for us it was time very well spent. I do not think Ford and Acton Ford could have been better represented.

Monica P

22 de abr. de 2015

Excellent service: courteous, professional, informative and efficient.David and crew at Quick Lanes are wonderful!

Richard Labossiere and Jean Ellis-LaBossiere

21 de abr. de 2015

We have been satisfied enough that our family has purchased 5 vehicles over the years, with most of our service needs also coming back to Acton Ford.Thank you.

Joyce Johnson

21 de abr. de 2015

I moved since purchasing my vehicle from Acton Ford and it is a longer drive for me go bring my SUV to be serviced there but it is the friendly staff that comes through.The only thing that would be nicer is if Acton Ford had a few benches placed out front for those that would rather wait for their service outside when there is good weather.I have a slight disability and Ron Colon has been especially helpful in working with me which he probably has no idea how much I appreciate him for that.

Jeffrey Beach

20 de abr. de 2015

The service was prompt and efficiently completed. Service and parts personnel were friendly and helpful as always.

Stephen Marriner

16 de abr. de 2015

2014 focus the staff listen well ,and diagnosed my problems. then obtained the parts, and researched the answers to fix my problems as soon as possible.

Franklin Cannon

14 de abr. de 2015

Dropped off vehicle unannounced and had service provied in a timely and efficient manner.Acton Ford has provided excellent for a number of years and this time was no exception

Robert Symmes

14 de abr. de 2015

Had truck in for MA inspection, they were able to do it as a walk-in service on a Saturday afternoon... Fast, efficient, pleasant experience.

Kerri Duffin

14 de abr. de 2015

Was looking at the acton ford website and saw a car that I had intrest in. I sent in a request for more information and was contacted via email shortly after. I went in and met with David Hurley. He was extremely easy to talk to and was able to answer all the questions we had. I decided to purchase the car and worked with Timothy Cronin who was also very helpful. I would definitely recommend acton ford to others.

Charles Hall

13 de abr. de 2015

Everyone was helpful. Rental car company wasn't ready, they called another and got me a loaner in about 15 minutes. Car is acting like new.

Regina Steinberg

13 de abr. de 2015

The staff is always friendly and helpful. Pleasure to do business with.

Rob

13 de abr. de 2015

My F150 had an intermittent engine misfire problem. Ron and the technicians in the service department were committed to finding and resolving the problem. Ron kept me updated on progress with detailed information about their course of action until the problem was resolved.

Steven Tottingham

13 de abr. de 2015

Dan et al were great! Worked with me and Ford to get the fix price on my seat reduced though it was a bit past warranty! Understood well the issue!

William Sutcliffe

10 de abr. de 2015

I purchased a 2015 escape . I have purchased several vehicles from Acton ford over the years and Would recommend this dealership without reservation. The prices are fair and their service is excellent .

Jonathon Arleo

9 de abr. de 2015

I'm a long time service customer, always impressed with Dan Summers knowledge and willingness to explain options.

Marc Ubaldino

9 de abr. de 2015

Always great that I can get a ride home or someplace else when the truck goes into the shop for more than an hour.Need help in the coffee department in the waiting room -- its pretty awful... WiFi is great though!!!

Laura Herrick

9 de abr. de 2015

Scheduling the appointment and repairs were timely.I am satisfied with the repairs.

Marla Flynn

8 de abr. de 2015

I am a new Ford customer, this is the first time I have been to Acton Ford. I brought my truck in for two recalls, it was done promptly, and I felt comfortable leaving my truck in their hands. I had questions about my truck and they were able to answer them for me. My truck was bought at a Chevy dealer, but Acton Ford will be my go to place for all repairs I need.

Vincent Scuoteguazza

8 de abr. de 2015

2014 Ford Explorer. Brought in for oil change, tire rotation and alignment. I have been going to Acton Ford for over 15 years and have purchased many vehicles there. I find the service, professionalism and care excellent. Service and support has always been excellent.I have not hesitated to send friends for cars and or service.

Jonathan Eldridge

7 de abr. de 2015

The employees at Acton Ford are not your stereotypical car dealership employees. They charge you for only the work they do and only the time the spend on the work. They will not fix anything that isn't broken and will call before fixing anything that unexpectedly comes up. The employees are also very nice, polite people. I highly recommend Acton Ford to anyone looking for a pleasant car purchasing or fixing experience.

Donald Rice

7 de abr. de 2015

It is always a pleasure to go here. The staff are friendly and knowledgeable and I know the job will be done right.Don

Pamela Sullivan / Richard Sullivan

6 de abr. de 2015

Good, service convient location clean waiting room

Marianne

3 de abr. de 2015

Great customer service! Best team! Every time I go there they impress me more and more each time.

Leonard Pelletier

3 de abr. de 2015

Service was excellent. What else do you want me to say?

Nina Mcqueeney & Morgan McQueeney

2 de abr. de 2015

Dan Summers as always did a great job of getting my Explorer in and getting the job done right. You can always count on Mr. Summers to do things right the first time around. Acton Ford is always a enjoyable place to visit. Thanks a lot!!!

Sandra Johnson

1 de abr. de 2015

glad that Dan told me not to drive the car until the U-joint was fixed....

David Roberts

1 de abr. de 2015

In on time, no hard upsell. work was done quickly. staff was very helpful. you could use more channels on the TV

Valued Customer

1 de abr. de 2015

I came in for an oil change and an inspection. I didn't realize I was getting "the Works." It took quite a while, almost three hours, and included a tire rotation, which was fine. We won't be pursuing the service suggestions made, at this point.

Rolf Fischer

1 de abr. de 2015

I like working with Acton Ford because they provide knowledge as well as a comfortable environment. This is true for the sales force, which was not supportive but didn't try to force us to sign a contract immediately with some fake percentages. They were professional and answered all our questions to hour satisfaction. The service department is providing good workmanship. I've never had a bad experience and always very competent in the support. Dan Summers is always very supportive. .Facility could be a little bit improved....it's not bad but I think the waiting room and the Service Area could use some color and face lift

Hannah F

1 de abr. de 2015

Easy check in, comfortable waiting area, timely service, no complaints. Squishy seating and a place to plug in devices would only enhance the waiting experience. Thanks!

Cynthia Landry

25 de mar. de 2015

Service on my 2015 Explorer was done while I waited. Staff is always friendly and helpful.

MarieMA

24 de mar. de 2015

I could go to several other ford dealerships closer to my home. I go to Acton Ford because the service staff and sales team are FABULOUS. They are not the typical creepy car salesmen. This is my third Explorer which I have purchased and leased from them. My next one will be purchased there as well. I can not say enough good things about the Acton Ford organization!!!!! Other dealerships should take some lessons from them.

Scott Houghtaling

24 de mar. de 2015

I was having a minor repair on the hood done. The staff were professional and helpful.

J

24 de mar. de 2015

Overall, very good service, proactively contacted me to make sure they had a part in stock and changed my service date. One issue, they updated my Sync software and it caused an issue with my touch screen, which they didn't catch before sending me off. When I called in, they were able to quickly provide instructions on how to correct the issue.

PD

24 de mar. de 2015

Everybody was polite and helpful and anticipated our needs. Manager event went out of the box and arranged a car rental. Knowledgeable and accessible contacts. Great experience altogether.

John Pronovost

21 de mar. de 2015

service dept very professional and helpful would recommend your dealership to my friends

Laurie Engdahl

20 de mar. de 2015

Very friendly, reliable and trustworthy service and staff.

Joseph Shaw

19 de mar. de 2015

You guys at Acton Ford are the best sales staff I have ever dealt with. Gordon and Tim made it so easy for me to trade my car in and get my AWESOME Ford F150. I will be referring all I know looking to purchase a Ford to see Gordon Chan, he is exactly what customer service should be. Thank you again for everything.

Kevin Fitzgerald

19 de mar. de 2015

Very helpful service department. Vehicle runs smooth.

M. Young

18 de mar. de 2015

Everyone at Acton Ford is so helpful,pleasant and professional. They have always been able to fit me in and /or make appts that work for me. Always a smile on their faces and a cheerful word. They even understand my girly girl explanations of what is going on with my car. Wonderful group!

Allen Leonard

18 de mar. de 2015

You performed a very thorough check of my F-150 when I brought it in, and as always left it clean and running perfectly. You also gave me a list of items to keep my eyes on to perhaps schedule some additional work in the near future.Thank you Acton Ford.

Matt LaVangie

18 de mar. de 2015

Brought my 2012 Ford Explorer in for an oil change, very helpful and friendly service members, and was ready for fast. Would and will be going back.

Gail Smith

18 de mar. de 2015

Car serviced for regular 80000 miles. No issues and done quickly

Linda Mustoe

18 de mar. de 2015

I purchased a 2011 Ford Fusion SEL from Acton Ford in March, 2011. My car was in for an oil change and MA sticker. The service staff were very helpful and the wait time was exactly what they said it would be. I had a very enjoyable experience.

Joel Cerasuolo

18 de mar. de 2015

It's the only automotive store I'll ever use,Great place to do business

Mark Tomyl

17 de mar. de 2015

As always GREAT Job, took truck right in at appointment time, staff is always friendly and helpful. Waiting area offers free Wi-Fi and K-cup coffee. The staff is always smiling and Techs who work on my truck always come out after to tell how everything went and how everything is looking, that's better service then my doctors office. That's why I am on my 12th vehicle from this dealership and will return for everything from sales and service to parts.

John Parillo

17 de mar. de 2015

In and out on time and the service was great. staff was helpful and friendly.

Elaine Schuster

13 de mar. de 2015

I have a 2011 Ford Escape. I bring it in for routine servicing regularly. As usual, my car is serviced efficiently, professionally and with excellent customer service.

Lorie

11 de mar. de 2015

Dan was very knowledgeable and helpful. He explained clearly what needed to be fixed on my Ford Windstar van. Professional but friendly. The van is running so much better! Thank you.

Kathleen Martin

10 de mar. de 2015

I scheduled an oil change and recall work over the phone with a service rep. The work was to take approximately 3 hours and I was to drop the car off at 8 AM on a Saturday. When I dropped the car off I got the distinct impression that the appointment was not in "the book". However, the service manager made sure that the work was done by the time we needed the car at 2 PM. All work was done to our satisfaction and all in all it was a good experience. Staff is always pleasant to work with and I trust the work that is done.

Dana Dahill

10 de mar. de 2015

I own a 2005 F350. The service staff is always polite and knowledgeable and they treat me with respect. They are always looking out for my best interest when it comes to safety and future wear and tear

Nancy Cintolo

10 de mar. de 2015

The staff always provides an explanation of the work completed and willing to respond to any questions asked related to my vehicle.

William Hegarty

9 de mar. de 2015

Charlie Arbeene was great representative of your agency. I was especially impressed with the time he took to review all the gadgets & instruments when I picked up my Fusion. Overall,I have been very impressed & pleased with the whole experience

Pamela Beck

4 de mar. de 2015

Everyone is friendly and very helpful.The reason for not giving all stars, I am assuming that quality of parts are the best.

ford1837r457

16 de feb. de 2015

I went to Acton Ford to get four tires and an alignment, as my previous set of tires were bald, and the car hadn't had an alignment in a while. Two days after the work was completed, I slid on a relatively clear road into a curb, knocking the tire off the tire rim, causing it to go flat. The collision happened after I took a turn from a dead stop at a red light, going 5 mph or less. Even with balding tires, I had never had an issue with sliding on the road until after this work was completed. Using the tire iron that came with the car failed to remove the tire - the tire iron warped and stripped itself before getting the fourth of five bolts off. After getting the donut on the car and bringing it back to Acton Ford, they denied any responsibility in either the alignment or tire installation work and were going to charge me for the installation of a new tire as well as checking the alignment again, told me it would cost $124 to replace the cheaply-made tire iron that came with the car (I felt it should have been a free replacement, given it failed to survive even one tire change). To make matters worse, they proved to be incompetent once again. I had ordered a tire from them to replace the now broken one. They had ordered it, cancelled the order because they found one in stock in the dealership, then sold the one at the dealership (which one of the employees had said was reserved for me). My appointment was at 10:30 A.M. I was told this at 11:30 A.M., an hour after I arrived, and was told the tire would not arrive until 2:00 P.M. Overall, they provided incredibly poor service. If I was going to be forced to pay to have the work from four days ago repeated, there is no way I would pay these incompetent people to do it.

nettie80

12 de abr. de 2013

I've been going to Acton Ford for service on my 2010 Fusion for years which I found to be excellent. So when it was time to upgradeto the 2013 Fusion I went back to Acton Ford. John Donohue, sales rep, showed me the new features on the 2013 and we made thedeal. I never felt pressured to purchase the car or purchase any other extended warranties. John showed me a new featureActon Ford just developed. It is an online training program that you can see from your home PC. It describes all of the features that your new car has and how they work. You no longer have to stay at the dealer for hours trying to learn about your new car. Of course John did take the time to go over the car with me before I drove off but I used the online service a few times later at home. The experience was good and I'll be taking my new 2013 to Acton Ford for service.

zulujams

6 de dic. de 2012

John and Acton Ford were professional, courteous, and knowledgeable. They gave us a fair deal on a trade-in and helped us get into a rare F250 Diesel Extended Cab Longbed. We couldn't be happier with the truck or the process!

verenk

14 de jul. de 2012

I just purchased my 7th new vehicle from Acton Ford, this time a special-order Shelby GT-500. I have ordered cars (3), little SUVs (2), big SUVs(1), pickup trucks (2). The cars, SUVs and trucks were purchased at prices that were extremely fair and well below the typical area dealers for the same car. The key for us is the consistent warm, knowledgable, friendly atmosphere. There is NO "pressure" to "buy today", NO hard-sell for anything like extended Warrentys, LoJack, Paint Sealant, etc., etc. Some customers, like me, know exactly what they want and the options they want, and have already researched all the information about the vehicle. Acton Ford makes it easy by just explaining the options available to you (e.g., buy off the lot, order from the factory or order bone from another dealer that has the exact one you want). They calculate a very competitive price for you for the car and the optional add-ons (Extended Warrenty, LoJack, Paint Sealant, etc. in case you want one or all of them. They do not ask you to purchase the car by some date that would be convenient to them, rather, they respect the fact that you are the customer and they let you know that they will be happy to get your car when, and if, you want. Conversely, if you don't not know what vehicle you want or you wish to be educated on the whole line-up of cars, trucks and SUVs, they will do so in a relaxed, educational manner.Before a friend recommended Acton Ford to me about 15 years ago, I had always avoided having my cars maintained or repaired at a dealer because of bad experiences. The Acton Ford service department has been absolutely outstanding repairing or maintaining my cars over the 15 years we have been buying our cars there. They are very flexible and want you to be happy, for example: aftermarket parts? no problem, they will install them; custom lift-kit for your truck? no problem, they will install it and get it right; you drive an Acura? no problem, they will do most common services and maintenance for you. Lastly, they have the finest detailing crew around - you can ask them to do a special detailing alone, or after maintenance or a repair and your vehicle will be returned looking perfect.

mickeymantle

16 de oct. de 2009

The ignition on our family car locked up, the Car was still under warranty. We had it towed to Acton Ford. They couldn't even look at it for a week. Whereas this was a warranty item, I called Ford and asked them to tow it to a dealership that could fix it sooner or arrange for a loaner (we are a family of five all 3 of our kids are in car seats and our other car is a economy compact sedan. Ford told us "it wasn't there Problem". A short while later Acton Ford mis-diagnosed a break problem costing us additional repair costs and risking our families safety. My father always bought Fords, I had been only buying Ford products until this experience, needless to say, this was my last Ford.

nescape2u

27 de sep. de 2007

The BEST car purchase experience I've ever had!! Kudos to Acton Ford. I've purhased 14 new vehicles in my lifetime and Acton Ford made the usual painfull car buying experience very enjoyable and hassle free!!All dealers should make buying a car this easy. The salesman helped me find the car I wanted and then gave me his very best price right up front. He made it very clear this was a great deal for me but there was a small profit for the Dealer. This makes sense to me.