lpagan6305

20 de feb. de 2014

Leased a 2014 Acura RDX but had an AWFUL experience from Sales Mgr to GM of Acura of Bedford. I was quoted and agreed on an invoice price and told it would take 10 minutes to pick up the new car but when I returned two days later, the agreement contract had inflated by over $2000. After one and half hours and exhausted, I was pressured, taken advantage and bullied into driving off with the car. Have not been able to enjoy my new RDX because of that poorly managed Acura of Bedford. Then to make worse, I get an Email from Sales Manager, Igor giving me the heads up that Acura will be contacting me to rate my recent vehicle purchase a positive experience! I spoke with Acura Financial but no resolution was made. This has been my worst horror experience in over 20 years of leasing and financing new vehicles.For Eddie, the GM, the only way to change my negative experience is to do the right thing and revise my agreement contract to read $2000 LESS which will change my residual price as well as my monthly payments. which is what was originally quoted by Igor, Sales Manager.

Sgtwife2boys1princess

30 de nov. de 2013

Awesome experience, we got 2,000 more for our trade in then any other dealer would give us, 2 grand off the sticker price of mdx with weather protection mats for all 3 rows and the trifold , cost price for roof rack rails and running boards , the car was beautiful at pick up , absolutely love these guys thank you

Frankami

13 de nov. de 2013

I always feel that I receive excellent service and have complete confidence in what needs to be and what does not need to be serviced (at that movement). My bill is always what I expect. This is unlike other dealerships in the area. When I make an appointment, the work is always performed on a timely basis and the waiting room is clean and well stocked. I always receive service with a smile.

NSXGUY

23 de jul. de 2013

Brought an MDX in for a recall on the transmission and front springs. The "free" recall work ended up costing over $1400.00 the transmission was installed improperly and leaking fluid from day one. The entire repair bill was over $8,000.00 and the work was done wrong. The dealership would not warranty the work just days later. The technician broke many parts attempting to replace the front could sings which were also a recall item. That cost another $350.00. STAY AWAY!!!!,This place is the biggest ripoff that I have ever seen!!

FUBHA123

9 de dic. de 2012

I negotiated the price before coming into the dealer. They had agreed to match my best offer from another dealer that was just a little further away from home. I had test driven the car in Bedford Hills and wanted to give them my business. However, when I arrived with my trade-in, they low-balled the price and then justified it by telling me that i was getting such a great deal on the price of the car. They also gave me several lines of bull to convince me my car wasn't worth what I said it was worth and that no one would give me what I was asking. They also claimed that there would be extra fees if I did business in Jersey(where i ultimately bought the car) or Connecticut. I immediately went to the dealer that originally offered me the lowest price and got the price of the car, the trade-in value of my car, no extra fees and they threw in all-season mats and wheel locks. I'm so glad I didn't do business in Bedford Hills.

FUBHA123

8 de dic. de 2012

I negotiated the price before coming into the dealer. They had agreed to match my best offer from another dealer that was just a little further away from home. I had test driven the car in Bedford Hills and wanted to give them my business. However, when I arrived with my trade-in, they low-balled the price and then justified it by telling me that i was getting such a great deal on the price of the car. They also gave me several lines of bull to convince me my car wasn't worth what I said it was worth and that no one would give me what I was asking. They also claimed that there would be extra fees if I did business in Jersey(where i ultimately bought the car) or Connecticut. I immediately went to the dealer that originally offered me the lowest price and got the price of the car, the trade-in value of my car, no extra fees and they threw in all-season mats and wheel locks. I'm so glad I didn't do business in Bedford Hills.

Dorriecarolan

23 de nov. de 2012

What happened to customer service. During the summer I set up an appt to have my switch repaired for my seat heater. When I went to pick up the car they stated they couldn't find anything wrong with the heater. So all summer long I drove with a faulty switch which would go on sporadically. Recently I have had a whine in my car which I think is the transmission/engine. Naturally you would want to take care of this right away. I set up an appointment to bring the car in late in the day on a Monday and they give me a loaner and I pick the car up the next day. I travel from Connecticut to New York and I must arrive before 5PM to pick up the loaner even though the dealership is open late. Ok. I call to confirm that they have the car available before I head out and now they don't show me having an appointment. Appt gets rescheduled only because I called the GM since they had a shortage of cars and I drive to NY give them the 2 warranty issues and ask them to also do an oil change. I call the next day to see if the work has been completed only to learn that I have to set an appt for the switch to be replaced for the heater and they couldn't hear a whine in the engine. I suggested they keep the car one more day and UPS normally delivers in one day and they could replace the switch and take the car for another test drive. They said no because they needed the loaner. Obviously I wasn't too happy. Tried to reach the GM after the car was dropped off and he didn't take the call nor call me back. I spoke with a wonderful young man from corporate and I hope he will resolve the issue. As far a Bedford Acura is concerned, I should have listened to what people were saying regarding their lack of service because now, unfortunately, I am experiencing it. Shame on you Bedford Acura! You might light to take a lesson from Stew Leonard. You are in a service industry and you need to accommodate your customers and when someone brings you a car with a transmission problem you should do your best to figure it out. Not only have you lost a customer, but you lost a sale, and negative feedback is never good!

epierce5

17 de nov. de 2012

On 11/13 my Acura ILX 2013 was towed to Acura of Bedford Hills due to an accident. The moon roof had shattered while driving on the highway when some unknown object had hit it and it shattered. While my vehicle was at Acura of Bedford Hills the unprofessional conduct of Service Consultant Cody Ogden who was extremely rude, didn't return calls and ultimately I had to go to Acura of Bedford Hills to find out what was going on with my car. Cody told me when my car was finished that since I was going through my insurance company and their payment wouldn't get their for five business days, they would hold my car until they recieved payment even though they had a guarantee from my insurance company that payment was on the way. He stated that this was the owners policies and procedures, when he told me this I asked to speak to the service manager who is Alex. Alex who was extremely rude, obnoxious and argumentative also told me he was just following the rules and that his job would be on the line if he were to give me the car prior to recieving payment from my insurance company. I told him I have never heard of such a policy that when an insurance company does business with anyone there word is solid and has always been good enough. My insurance company was even willing to send a photo copy of the check that was being fed ex to them but the supervisor was unable to get a fed ex tracking number due to the check going out late thursday evening and with hundreds of other checks. I came into Acura of Bedford Hills on 11/16 to find out what was going on with my car and Cody had stated it was finished but they didn't recieve the check from Fed Ex so they would not release my car, but Cody did state you can pay yourself and we will release the car to you. I called the Bedford Hills Police Department to have a report made of this incident but they were unable to assist because they stated it was a civil matter. I went back inside and Cody again became rude, abusive in his words and argumentative in front of the employees and his service manager Alex who did not tell him that he was being inappropriate. Since the service manager Alex refused to render my car to me I had to pay out of pocket five hundred and twenty five dollars. I wrote out a check and went to return my rental vehicle. When I came back and got in my Acura that had been just serviced after being in an accident there was shattered pieces of glass in my drivers seat, chunks of glass in my passangers seat where I have a dog car seat that also has chunks of glass in it, ( this makes a hazardous condition for my animal) under my dogs seat chunks of glass in the back seat shattered glass all over and I took pictures of it. When I went back into Cody and told him that there was chunks of glass and shattered glass all over my car and that I had to drive home like that he stated, " I'm sick of dealing with you, I don't care, We don't want your business and Get out of here" I left after that and had to drive home with broken glass in my drivers seat and sitting on it. Update in addition to having to pay five hundred and twenty five dollars out of pocket when I have no deductible I just had to pay one hundred and six dollars to get my car fully and carefully detailed so that I would ensure my safety and the safety of others in my vehicle, hence the chunks and particles of broken glass left in my car by the service employees at Acura of Bedford hills. In addition I have a cut on my hand which I will be seeking medical attention for because of the glass left in my vehicle by Acura of Bedford Hills.

shesmiled

19 de mar. de 2012

The staff was friendly, well informed and understood my needs. They delivered on all that they promised.I would recommend them to anyone looking for an Acura.

Mark Rosas

15 de mar. de 2012

My Experience at Acura of Bedford Hills was EXTREMELY EXCELLENT from the moment I picked up the phone and spoke with Mr. Weinstein to the moment I signed for my new certified 2009 TL AWD with Mr. Bello. Mr. Serino, the sales manager was truly a wonderful person to have come across. This is my second vehicle through this dealership and must say it was an award winning experience !!!!!!!! Thank You so much for having good people in place to represent anawesome brand like ACURA !!!!!!

cmflay

14 de mar. de 2012

A pleasure to deal with! Straight talk and no car salesman games! Igor was extremely knowledgeable and easy to work with. I usually dread leasing a new vehicle, they made it painless! Love my new Acura!

2agile4u

9 de mar. de 2012

I first visited Acura of Bedford Hills back on September 2008 when I was looking to lease a 2009 TL. I had visited two other Acura Dealerships and they couldn't find the exact car I wanted(color, blue with black interior). I decided to contact Acura of Bedford Hills. Igor Minevich was the salesperson that spoke with me. I explained in detail what I was looking for. Igor's response was "I can get you the car". That very day, within two hours I went to Acura of Bedford Hills and sure enough Igor kept to his word. A few days later I was driving my 2009 Tl with all the accessories and exact color I wanted. Recently, I returned my 2009 Tl and leased a 2012 Tl from Acura of Bedford Hills and yes, Igor again came through with everything I requested. I truly appreciate the professionalism and friendliness of the staff there and above all,especially that of Igor. Buying a new car can be very frustrating. However, I can say that my experience with Igor at Acura of Bedford Hills has always been a enjoyable and rewarding one. In fact, since 2008, my brother in law has also leased two Tl from Igor because of my recommendation. I will continue to conduct my car buying affairs with Acura of Bedford Hills.

acuradriver1

8 de mar. de 2012

I purchased my 2008 MDX new in December 2007 and found Mark Weinstein to be extremely knowledgeable, courteous and professional. We negotiated a fair price and worked out a financing program that was equally fair with the General Manager, Ed Serino. Mr. Serino understands the meaning of "customer service" and practices it with complete professionalism, courteousness and wisdom. It was a pleasure purchasing my car from them, and it continues to be a pleasure every time I bring in my vehicle for service. The service department conducts business with the same courtesy, professionalism and knowledge with which Mr. Serino manages the dealership, and it is clear that he imparts his expertise onto his employees. If you're considering purchasing an Acura you can be sure that Ed Serino is your go-to guy!

reschwartz

8 de mar. de 2012

I always said, (If it's not broke don't fix) I have bought and serviced 5 Acura'sAs well as friends and family, never had any problems with them,Alex service mangerknows the car inside and out. staff is like family,I highly reccomend this dealership.

mgiovanna78

6 de mar. de 2012

On 03/02/2012 - I went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further.Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them againI wish I had read the reviews on this dealership prior to going - this has not been the first instance of shaddy work and I fear it will not be the last.

NewAcuraBuyer

8 de nov. de 2011

Went into buy a New Acura and at first there was no one on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wrong information about colors and options that you have for the car. Then when you negotiate, if you have the displeasure of having the GM (Eddie) come over they try to pressure you into buying the car that second and make you feel as uncomfortable as possibly constantly talking and not giving you a chance to speak or even think. Then when the sales person finally called me back after a few days, I had told him about another offer that another dealer made me and he hangs up the phone on me and refused to take any of my calls.This dealer is one to STEER CLEAR of. Pressuring customers into buying a car and hanging up on customers. Very unprofessional and rude.

johnnycalzone

25 de oct. de 2011

As always, Acura of Bedford Hills makes a service visit a painless experience. Service Manager on checked me in 1/2 hour ahead of appointment and car was in shop right on time. No surprises, No hidden charges, no nonsense, they even have good coffee. Clean waiting facility. All dealerships should be like this!

tsxguy1127

22 de feb. de 2011

Had a great experience with this dealer last January when I purchased a 2010 TSX. The salesman Robert Bello was knowledgeable and pleasant to deal with, and the general manager Eddie is a good guy who helped the sale proceed as painlessly as possible. Service Department is also friendly and knowledgeable. Highly recommend.

loos

25 de ene. de 2011

My husband and I came to look for a used MDX. Our experience at Acura of Bedford Hills was great from the minute we walked into the door. We were quickly greeted and immediately helped. We were able to look at several vehicles and take a lengthy test drive. I was very pleased with their pricing and the above and beyond service we were given.

ecofta

19 de ene. de 2011

Our experience with Acura of Bedford Hills was a positive one. From Mark our salesperson who answered every one of our questions thoroughly and took the time to review our options, to Robert in finance who was patient and knowledgeable. It's not often you find a dealership that treats you like family, we found that with Acura of Bedford Hills and would highly recommend them. Thanks Eddie!

dagmdx

14 de ago. de 2010

I can not begin to tell you the horror story that these people put me through the last few weeks. I called and gave them a quote that I had received from another dealer and the sales person told me, we match it and make lover by $200. The next day I drove 38 miles and signed the papers for the car, which BTW they did not had in stock. They promised me that the car will be there in a one or two days, 4 days after the purchase they do not even answer my calls. Finally, get to the sales person and he offered me a totally different car or the car the I wanted with 200 plus miles on it, ridiculous! I asked them to credit my credit car for the partial down payment that I put down and today is the day, three weeks after that I am fighting. So, here I am three weeks after and no car and my wife and kids are suffering because of the greed that these a$$holes live life by. NEVER GO THERE, NEVER GO THERE, IF YOU NOT WANT TO SUFFER JUST AS MY FAMILY IS RIGHT NOW.

A6 HH

30 de may. de 2008

Their service group is very competent and knowledgable, even if other dealerships (Curry) are not...they knew the warranty issues, pricing and how to fix the car the first time. Do Not go To CURRY! You may spend a little more for an Acura, but let Bedford service the vehicle. You will be remembered and taken care of, professionally.

garygold

17 de oct. de 2007

In a word: incompetent. They didn't bother to order the parts for my first appointment. Then they didn't call back when the parts arrived. For my followup appointment, they denied me service, even though the Acura emissions warranty extension I had received clearly stated I was entitled to an inspection and parts replacement. What a waste of time.

customer111

12 de oct. de 2006

Our salesperson knew nothing about the car, nor the condition it was in. Car was not in condition advertised. Very unpleased with the attitude they treat you with. Seemed like they were just focused on the sale, telling you any lie they could just to get you to buy the car.

wondermnd

28 de ago. de 2006

Excellent friendly service. Service advisors are knowledgeable and don't treat you like a fool. I have brought the MDX in regularly now for service for 36k miles. Even though I didn't buy the car there they treated me very well. Service department is even open on Satdruays. Thumbs up.