Ewon Kelley

2 de jul. de 2014

It was fast and easy... i was out in bou a hour, really great customer service abby even took the backseat so my mother could come along during my test drive. Abby was great did i say that already.

Sylvia Garcia

26 de jun. de 2014

I have been coming to Acura of Escondido for many years now. They treat you the way they want to be treated and I always know I am getting the best value and service from Abigail Felipe.

Tara

23 de jun. de 2014

Abigail was helpful during the negotiation process and really listened to our parameters and needs and was flexible and accomodating.

kevin763

21 de jun. de 2014

ACURA OF ESCONDIDO IS A HORRIBLE DEALERSHIP. We bought a 2014 Acura TSX from a salesman named Ken. He was nice to us before the sale, then took a 180 degree turn after he got our money. It was near closing time when we took delivery. We asked for help with the tech features, and Ken told us to look it up in the manual. He apparently needed to go home and didnt have time to help us. We ended up going to another Acura dealer for help. How embarrassing having to take a new car to another, and have them explain the cars features. Ken also exaggerated some of the car's features. To his defense, he was probably just unaware or poorly trained.ANOTHER PROBLEM: Acura of Escondido incorrectly filled out our DMV paperwork. They submitted the wrong address for us to the DMV. My wife and I had to submit change of address forms to the DMV. Acura of Escondido said they were was unable to help us because only the owner can initiate this process. The problem has yet to be resolved.The woman in charge of the sales and contracts was also irritating. Trying to sell us all kinds of add-ons. She wouldn't take no for an answer. Very pushy.I reported all of these problems to the general Manager, Ray. He was somewhat sympathetic but useless. He couldn't help us with the DMV problem, or any other problems. Historically, I buy a new car every couple of years. This was the worst experience I've ever had. This year i actually bought two cars. The other one was from Mini of Escondido. I can't say enough good things about them. Unfortunately, they dont sell anything comparable to the TSX.It's been over two months since we bought the car, and I'm still waiting for the customer satisfaction survey from Acura. I called Acura Customer Relations and they seemed uninterested.

Alena Brawn

13 de jun. de 2014

Abigail Felipe did a great job. Was a good experience, great customer service. Abigail answered all of our questions and was very personable.

Louie Jacob

10 de jun. de 2014

Very Helpful and friendly. Made it easy for us to understand what's going on. Smooth transaction

MDX lover

9 de jun. de 2014

Tony and Phil did a good job finding the car I wanted and getting it delivered. They presented clear and complete Costco pricing. I can appreciate them not wanting to take a risk on trading a car for me, but that part of it could've been easier.

Johnny Rizek

7 de jun. de 2014

My car salesperson is Philip Cabuzzi , was very informative and patient with me , he provided great service .

Jeff from Murrieta

4 de nov. de 2013

The experience my wife and I had with Acura of Escondido was great. Our Salesperson Marc Ong was a joy to work with. Unlike many of our past experiences with other dealerships/salespersons our transaction went great from the start. He was very compassionate to our needs and at no time did he pressure us into buying anything we did not want. Thanks Acura of Escondido for having such a great Salesperson in Marc!

Jon and Tara Gerber

19 de oct. de 2013

We bought our first acura at another dealership, but we have gotten service at Acura of Escondido. The service team is fantastic. We came to look at trading in to get an RDX. We were upside down on our existing acura. We shared our financial payment goals with the consultant and manager and somehow they figured a way to make it all work. We really appreciate their extra effort to do a great deal and put us into a beautiful new car. thanks! Jon and Tara Gerber of Rancho Bernardo

Gina

15 de oct. de 2013

Stopped in at dealership and was greeted by Marc Ong. We told him what we wanted and he showed us exactly what would work for us. No hassle and no pressure. Easy application process and excellent service. Ended up walking out the same eveing with a 2011 Nissan Maxima.

wjcperio

14 de oct. de 2013

Marc has been very helpful, kind, and patient. He does not pressure you into anything. Working with Marc has been an excellent experience.

Gozum family

11 de oct. de 2013

My husband and I came here in 2010 and ended up leaving with a 2009 MDX. The service here is unbelievable, we drive here to escondido from chula vista for every service no matter what. I would recommened for anyone to come here if you are in the market for a new or used car. You will get the best price hands down over any other dealer.

MoteH

5 de oct. de 2013

Worked with Marc over the phone the day before prior to my visit. Everything we spoke about was exactly what was mentioned, the price and deal was accurate and the purchasing was vrey easy. He even offered buying lunch because of the long wait due to information being accidently deleted and had to re-input my info over again. Other than the long wait, everything was great and Marc was very helpful. Worth the drive from Corona to work out the deal with Marc.

Matt Norris

4 de oct. de 2013

Traded my current car for a used SUV. We had an excellent salesperson. Marc Ong did his best for our finances and worked to get us the best deals. It was a smooth process. Highly recommend taking a visit.

Melva Vasquez

3 de oct. de 2013

I was in the Market to buy a used car and I drove by Acura of Escondido and Marc Ong came out right away and found me the vehicle I was looking for. This is one of the best buying experience I have had and I have purchased several cars and nothing as smooth as this experience. Everyone at the dealership was friendly and we were in and out of there within a few hours. We Love the car it was exactly what we were looking for and the entire purchase was very smooth I was very happy with Marc's service as well as the dealership

T-bird

30 de sep. de 2013

Thank you Marc Ong very much for helping me when I needed a car. I appreciate your help.

Tom and Donna

30 de sep. de 2013

My husband and I had passed by the dealership yesterday and saw the BMW that we just purchased. We had plans of purchasing one in the near future but ended up getting this one. Marc was very helpful, no pressure (which we feel is a requirement when choosing a dealership), informative and a pleasure to work with. He is very personable and an all around super nice guy! We would recommend him to any of our friends or relatives interested in purchasing a vehicle.

Trey

29 de sep. de 2013

I came here to buy specifically a 2013 Acura ILX Hybrid with a specific color. Unfortunely they didnt have it but it didnt stop them from getting it for me. The dealer that was helping me Marc Ong, was a very friendly and helpful person. Very professional and made sure that i left here knowing i was getting the car i wanted. Had a really great experience and will be coming here again.

David Farmer

27 de sep. de 2013

Salesman Marc Ong was very helpful in programming garagedoor opener in car.

Steve

22 de sep. de 2013

We came in to the Acura dealership after test driving other vehicle types. We test drove an ILX and TSX, both felt sturdier and handled better than the other vehicles we drove. Marc Ong was our dealer. He was completely no pressure and spent a lot of time with us even though he had no idea whether we were just looking or serious to buy. We ended up purchasing from here and would highly recommend Marc.

Lauren Neri

21 de sep. de 2013

My husband and I came into Acura with hopes of driving away in a new used TSX, well after trying to figure numbers and a reasonable buying price within our budget we ended up leaving to look around abit more. It was salesman Marc Ong that was the reason we returned at all, he went out of his way to make sure we were satisfied with the selling price, Marc far exceeded our expectations in the realm of customer service. It was because of his diligence and hard work we were able to drive off with our dream car. I highly recommend him and Acura of Escondido.

Anthony Mercado

7 de sep. de 2013

I was a first time buyer of purchasing a new car on my own w/ my girlfriend, and the whole entire process from checking out the car (Acura Rdx) to buying it and getting the car on the street... Everyone was nice, I asked a million questions and not once did I feel like I was annoying them... They welcomed the questions and me and my girlfriend... I would strongly recommend the Acura Escondido team to anyone.

Sushi

14 de jul. de 2012

I went to look at a used Toyota Tacoma at this dealership. When I pointed out that the truck had been repainted and the tires were cracked and sun damaged I was told that the truck is sold "as is". I was also told the the CarFax was clean so it could not have been repainted. It was two different colors! The truck was purchased at auction and the dealership would not stand behind the vehicle they were trying to sell me. Hows that for confidence?

Guitarrulz

29 de may. de 2012

***Stay away and stay away from "Senior Sales Rep" John G...Horrible customer service***My girlfriend and I are looking for a new vehicle to replace her older one. We test drove several other makes and models and really wanted to find a Acura dealership that had an RDX (the vehicle she likes the most and will probably buy). As soon as we hit the car lot, a sales rep by the name of John G. greeted us with a hand shake and smile. I explained to him that we were very very interested in the RDX and wanted to test drive it as we had done with many other brands. He said, "let me grab the key"...but didn't and kept telling us about the vehicle (which is perfectly ok). I told him that everything sounded great and that we really wanted to test drive the vehicle. I also added that we were just looking today but it was by far her favorite vehicle. He asked me why I wasn't a buyer today and I told him we wanted to drive her vehicle for a little while longer....Then he just stared at us for 45 seconds without saying a word. After an awkward stare down, John goes, well when your interested in buying let me know. He hands me a card and basically walks off. So, because I wasn't a buyer today he didn't want to have anything to do with me nor let me test drive.John AKA "Senior Sales Rep", let me give you some selling pointers:1. You have a better chance of selling people a vehicle if you can get them to test drive it.2. Anyone who's been in the car selling business knows most folks come in stating, "We're only here to look" and drive off the lot with a brand new vehicle3. Just because a person isn't a buyer today doesn't mean they won't be in the future.4. Treat people with respect and build some rapport (pretty basic if you ask me)5. We gave you a HUGE buying clue: "It is by far her favorite vehicle out of every single vehicle we've driven or seen." Dude. How clearer does it get.I look forward to owning a new RDX in the next month or two but it won't be from Acura of Escondido.

depocas

24 de mar. de 2010

I recently picked up my vehicle after having the custom rims, purchased from the dealer, installed on my 2010 TL. I was shocked that my car was completely dirty inside and out. I have been an Acura owner since 2003 and have never driven away from an Acura dealer without a clean car. I had friends that were waiting to see how the car turned out after being customized and were also shocked that the dealer didn't clean the car. I had many comments from friends and family, who are also fellow Acura owners, stating that they would not go to Acura of Escondido after seeing that. This, in my mind, has given Acura of Escondido a black eye and I am very disappointed with their service and commitment to their customers.

tblake32

26 de feb. de 2010

For many years I took my '99 Acura TL here for every conceivable maintenance service 45k, 60k, 75k, etc. - spending $5000+ on various maintenance & repairs. They told me I was a "valued customer." Despite early signs of transmission problems, they failed to inform me of Acura's extension of warranties on TL transmissions that was a result of a class action law suit. Not once did their service reps mention a word to me about the extended warranty. Instead they said the trans repairs would cost me $3000+ I had to find out about the extended transmission warranty on my own after being tipped off by a friend. By then, Acura claimed the time window for the warranty extension had expired, and I would have to pay to fix my transmission on my own ($3600).In the end, my "valued customer" status at Escondido Acura was worth ZERO. They didn't offer me a single penny discount to correct a situation that they admitted was unfair for me. They treated me like I had just walked through their doors for the 1st time. My repeat business over the many years was not acknowledged, and I now realize my "valued customer" status at Escondido Acura was just an empty label to keep me returning for maintenance services in which they were more than happy to collect my hard-earned dollars. When I needed them to step up to show their appreciation for being a loyal customer, they simply disappeared.