Georgelbush

29 de ago. de 2016

The sales manager Lucas and associate Dustin have been exempliary in helping us to decide what vehicle we should select. Tried other brands and dealers but they don't compare to the willingness to go the extra mile. Loved the experience so far,

Marybeth

26 de ago. de 2016

Could not be happier with the service. Jana did a great job. Wait time was quick. And service prsonel knows what they are doing. Fantastic.

happygirl

26 de ago. de 2016

As i said there very nice and polite did a good job and they wash your car which is nice and wasn't there to long over all very good

Mike

25 de ago. de 2016

Service at this dealer is by far the best service in Springfield. Communication is excellent and the service advisors really care about you and your car needs.

Barry

12 de ago. de 2016

I arrived early for my appointment but was greeted by my service attendant immediately in a friendly and efficient manner. I needed to have my passenger side air bag replaced on a recall by Acura and also had my car serviced. I waited for the car in the waiting area. The person at the coffee bar was very friendly and I spent about 2 hours in the waiting area working on my computer. Jane and Tyler were both professional and friendly. I was very satisfied with my morning at Acura of Springfield!

RL Owner

9 de ago. de 2016

Jana and Tyler did a great job getting me in and out in an efficient manner. Actions needed or recommended were thoroughly explained.I had an appointment for service and the department was ready for me when I arrived and the service was done in a timely manner.

Wheels

9 de ago. de 2016

My wife & returned from an extended stay in Colorado and our MDX needed more than the recommended scheduled service. Tyler picked right up on this and applied the service that was needed based on miles and computer read out. Also, because the service was going to take longer than I had anticipated, Tyler offered a loaner car (which was much appreciated even though I didn't need one).

Happy

8 de ago. de 2016

I appreciated Aaron's politeness and knowledge about the Vehicle I was interested. He was very time efficient and I left with my new car.

t23bucket

8 de ago. de 2016

As always everyone was great to work with at this Dealership. Will always bring my cars for service and repair work. Thanks t all who helped with my daughter inlaw's car

Brooke B

8 de ago. de 2016

I am not a fan of going through the process of buying a car. I know what I like and don't like to play games... If you are like me, Jay Wolfe Acura in Springfield MO is for you! My husband and I visited the lot on a Friday night and knew with certainty the car we wanted. Jesse, our salesman, was curious and informative, but didn't pressure us into making a decision on the spot. They allowed us to take home the car for the evening and promised when we arrived back the next morning they would have numbers for us on the new vehicle as well as our trade in.We arrived back the next day and, as promised, they provided us details on how much we could get for our trade in and the price they could do on the new car. We negotiated back and forth for a bit - not my favorite part, but they made it tolerable - until we agreed on the terms. As a business owner (and female) I resent any salesperson that talks down to me - and Jesse and sales manager Lucas did everything RIGHT! They were awesome to work with and I highly recommend them to anyone looking to buy in the Springfield MO area! Great work Jesse and Lucas - keep it up! You set yourselves apart from the others for sure!

Mdxlove

12 de jul. de 2016

Service dept was excellant! I would recommend it to everyone. Prompt and kind. Very clean environment and when my car was returned to me it was very clean!

sassyanne01

29 de jun. de 2016

THE ONLY PROBLEM WE HAVE IS WITH YOUR CAR WASHER AND POLISHER!!!! he messed up the windows with a dirty old rag that he used to clean it and the inside was not any better. all the windows are like the windhield, did'nt notice till we came into the sun. Ths is the FIRST major mistake he made.

jglen

27 de jun. de 2016

From the moment we stepped on the lot until we pulled out in our TLX, the attention to detail and commitment to customer satisfaction was stellar. Friendly and made you feel like your needs and wishes truly mattered. Truly and great experience and product.

dan417

25 de jun. de 2016

As always another good experience. The service department does such a wonderful job in helping us maintain our 2009 RL that I am certain this car has many more years of reliable service to be enjoyed. I certainly appreciate the professional manner in which our car is maintained and the courtesy of all the personnel at the dealership. We purchased our first Acura in 1994. This is our second Acura. This alone speaks volumes about the dealership and especially the service department. Great automobiles and a great dealership.

Susan Whittle

24 de jun. de 2016

The very helpful staff makes getting my Acura serviced a "stress-less" experience! They were very accommodating and informative so my RDX will keep running in tip top shape.

jhudson

19 de jun. de 2016

They are so friendly and nice! Everyone treats you like family. Glad to see Jana back. I couldn't ask for a better team of service/dealers.

MDX Owner

16 de jun. de 2016

Where else can you go and have a sandwich made to order, drinks and something to satisfy your sweet tooth; all free while you wait for your vehicle's oil change. I received my car back shiny and clean for less than a service at a chain or big box store. I also got a great lesson about all of the new features available on the 2017 MDX's while I waited - I hope I can buy a newer one some day soon! The service and experience at Acura of Springfield continues to exceed my expectations. I won't go anywhere else for an oil change!

Chrysoberl

16 de jun. de 2016

Acura of Springfield was outstanding in the way airbag replacements were handled. The airbag replacements were not immediately available, so a rental car was provided. I was notified when the parts arrived, and an appointment was made. The service department and all other Acura employees were very friendly and helpful.I bought my Acura RL from them and have dealt with Acura of Springfield for many years, and I highly recommend them.

Proud MDX owner

15 de jun. de 2016

The Acura of Springfield has provided excellent service to my 2002 Acura MDX for the last 14 years. Through the years the service advisers have changed but I have had great service from each of them along with the service managers.

Ava Snyder

9 de jun. de 2016

Thanks for great service again on my MDX. Everything that was promised was delivered. I enjoyed the loaner car in the process. Great work gang! You never disappoint.

Karen

7 de jun. de 2016

My service was completed quickly. They honored my coupons & gave me a service car. Tyler was efficient and knowledgeable on the service needed for my car

Stan Kubat

6 de jun. de 2016

The folks at Acura Springfield always let me know of the concerns that need addressed on my MDX. Theye answer my questions and give me options. Great waiting area with free snacks and drinks. Hopefully I will buy my next vehicle from them.

rain

3 de jun. de 2016

Acura of Springfield provide excellent and timely service. I am really pleased. The staff there are kind and helpful. I strongly recommend this dealership. Thanks.

mdxbuyer

3 de jun. de 2016

Dropped off my car for service. Fast, friendly, and easy as always. I would recommend Acura of Springfield for a purchase or service. We have worked with them for years.

dan417

28 de may. de 2016

The dealership is an excellent place to have the routine maintenance on our 2009 Acura RL performed. The service department always does wonderful job performing the task that has been requested whether it is a simple oil change, tire rotation, or any other repair found to be needed to keep the automobile in the absolute best condition possible. After all repairs are made they always return the auto freshly washed and detailed. I also appreciate being notified of upcoming preventive maintenance items that are necessary to help keep the automobile trouble free and prepared to extend its life for many thousands of miles. The experience is always very comfortable. The lounge provided, the excellent coffee and any sort of snack available that you might desire in addition to everyone being very concerned and friendly making sure your visit to their dealership is an enjoyable experience is so refreshing in today's society. We have driven Acura automobiles since 1994 and the visit described above has been consistent throughout those many years. The automobiles cannot be equaled when rated on their reliability and the support supplied by the dealership.

Cynthis Mais

27 de may. de 2016

It was helpful and easy. The service department was informative and called before doing major work to make sure it was ok. I appreciated the call to let me know when my car was ready.

shawith

24 de may. de 2016

The staff was very friendly and sales people came into the waiting area on occasion to make sure there was anything I needed. The waiting area was clean and inviting in appearance. After the oil change, tires were topped off and car was hand washed - nice final touch.

Lsnider3

24 de may. de 2016

I took my vehicle in for a tire issue but mentioned the stain I had on my headliner and they cleaned it up for free!! So nice!! Their customer service is always very good!!

Holly Keithley

23 de may. de 2016

Easy, no pushy sales tactics, Wade really took the time to make me feel comfortable with him, the dealership, and the over all product I was purchasing. Hands down the best customer service I've ever received from any dealership I've worked with!! I don't see me ever going anywhere else!!

Beth

22 de may. de 2016

This dealer is by far my favorite I've ever dealt with. Chose to forego my local dealer, and will be doing it again if I buy another Acura. Genuine, friendly and very accommodating. So easy to work with!

YoRN

13 de may. de 2016

Great way toSpend a morningStaff r the best ...very knowledgeable ...helpful... Detailing system provid a gem at thisService... Will always utilize Wolfe acura

siryarquest

5 de may. de 2016

Brought my MDX in for it's timing belt and water pump change, $1300.00 big ones. The guys did a great job, dropped it off in the morning, made me a killer breakfast smoother for FREE! They gave me a brand MDX to drive, which I hate because it just makes me want to buy a new one :) but my 08 MDX still has a lot of life in her. She stills drives today the same as it did the day I bought it thanks to Springfield Acura. They had it ready by lunch time, I went by to pick it up and they fed me lunch, FREE again! It doesn't get any better than that. Good job guys!

Cargal Norma 324

4 de may. de 2016

I love bringing my car here for service! They checked me in very quickly and I was on my way to the waiting area where I was offered coffee, Breakfast sandwich and all sorts of goodies. The waiting area is really nice. Two hours later, my car was done and washed and vacuumed. I was free to enjoy the rest of my day.

uknowmesl

3 de may. de 2016

Service department...friendly, knowledgeable and helpfulLovely lady inside the waiting room...checked twice to see if she could get us anything to eat or drink. She is amazing!

Pleased Buyer

3 de may. de 2016

We had an excellent experience purchasing a vehicle through Acura of Springfield. Our salesman, Dustin, was very helpful and courteous. Everyone we had contact with during our time in the dealership was friendly and professional. The buying process was smooth and hassle free. I was highly impressed with the staff in all departments and will definitely visit again the next time we are replacing a vehicle. In fact, the staff were so competent, efficient and friendly, that we are considering having our vehicle serviced through them rather than in our home town, in spite of the drive.

Acura TSX

1 de may. de 2016

I had an excellent purchasing experience. All aspects of the transaction were handled professionally and expeditiously including negotiation of both the trade in value and the new car purchase price.

Derek123

1 de may. de 2016

I have always had great luck at Acura of Springfield! From sales to service. Getting a free smoothie and a car wash after my service repairs! Thanks again!

Wheels

28 de abr. de 2016

Excellent Dealership all around: courteous, efficient, competent. Acura of Springfield has been servicing my vehicles (2 of which were purchased there) for over 10 years; they have consistently earned my business. Please see my previous reviews for more details.

kdgteacher

28 de abr. de 2016

The men in the service department were extremely friendly. They got me in right away when I needed an oil change. It didn't take long at all for them to finish and the best part was having my car delivered to me and someone opening the door for me to get in and go. ??

D & L

27 de abr. de 2016

Some initial internet questions were not answered right away. But, Wade in sales quickly made up fot that shortcoming....if there was one.The dealership was clean, orderly, with many amenities that are customer oriented. Impressive. All of the staff was helpful, friendly and respectful of the value of a customer's time. Wade in sales was polite, professional, very knowledgeable, patient, thorough, and a real pleasure to work with. Negotiations proceeded promptly and in a business like manner without any sales pressure or foolishness. The only "bump up" opportunites offered to us were those we we inquired about. There was no lenghty "check out" process and no pressure was applied for us to buy anything extra.

Jeanie RDX

27 de abr. de 2016

This Acura dealership it a first class act! Jesse and BJ and Lucas were wonderful to deal with and very helpful... I like the fact that we weren't pressured like other dealerships do. These guys are awesome, very professional, pleasant and helpful. It was a pleasure purchasing my new RDX from Jay Wolfe Acura!Also, Derek in the service very helpful and pleasant!

Dave from Lake of the Ozarks

26 de abr. de 2016

The work was complete much quicker than I anticipated. Also, they went beyond what I expected with the "extras." When they washed my car after servicing it, I was surprised to see that they had even cleaned the all-weather floor mats (something I had been intending to do myself).

rich49

25 de abr. de 2016

Scheduling service was easy and accommodated my schedule. Parts had to be ordered for repair needed requiring my vehicle to stay at dealership overnight. Loaner vehicle was made available to me which i had to have because I live 60 miles from dealership. They had car ready by early next morning, called me when it was ready. Very professional and accommodating. They have always treated me well and have provided excellent service.

jwm0003

21 de abr. de 2016

Derek was great! Service was amazing! You have gained all of my business in the future. Thanks to everything you do as this is how business should be done!

VicNic

17 de abr. de 2016

Aaron Meier and BJ Drew are absolutely the best in the business! Aaron will always put me in the right vehicle and BJ always explains the financing options clearly. Great team!

rosegardener17

13 de abr. de 2016

Our car is now 8 years old and it is important to us to keep it in good shape as we are not in a position to replace or upgrade it. We have always had it serviced here and will continue to do so.

Rochele Woodard

13 de abr. de 2016

I called Acura for an oil change. They got me right in. I was only there a short time and everything was great. The people there are fantastic! I spoke with Derek, he's wonderful. Thanks Derek!

Caugia74

12 de abr. de 2016

The service advisor and the receptionist are very knowledgeable and friendly. The customer lounge is clean and well managed. This is the top notch dealership . Thank you for a very nice visit.

vaughan

11 de abr. de 2016

I just purchased my 3rd new vehicle from Acura of Springfield. They always go above and beyond for their customers. Not only do I love the TLX, the customer service is what keeps me coming back to this dealership.

gmikew

7 de abr. de 2016

They were "out" of "decaf" coffee, said they don't have any....I know it is probably not often requested. So I gave them a hard time...'have to find a new dealership that takes care of all their customers' needs... a few minutes later the came through. Found some...made for a pleasant wait. It is a small thing, but speaks volumes about their care. If they are this caring about a cup of coffee, I know they are caring about my RDX in the service bay. Been working with Rick Denbow since 2003 when I arrived in Springfield and purchased a Saturn Vue...great working with everyone.

Sue

5 de abr. de 2016

Always great service. Snack bar young lady was very pleasant. Service guy (cant rrmemer his name) was very thorough. I appreciate the whole customer service experience.

chuckles714

5 de abr. de 2016

Service was quick, efficient and courteous. Suggestions for additional maintenance was professionally recommended and documented. The service lounge was enjoyable experience with many amenities (e.g. television, Wi-Fi, beverages and snacks-all complimentary). The car is returned with a complimentary wash. What else could you ask for in automotive maintenance and repair?

Ikkrmom4

1 de abr. de 2016

Tiffany and BJ made this experience very easy and awesome!!! I love my car!!! I also greatly appreciate the love that was shown for my 3 yr old when I bought the car. We had cartoons and smoothies!!

Nicole Jarratt

1 de abr. de 2016

From start to finish, each person I worked with was friendly, helpful and informative. I will definitely look for Brad and Wade the next time we purchase a car.

Douglas Pence

31 de mar. de 2016

I enjoy going there because of the great service and caring for your customers. I am disabled and my wife and service dog liked everyone as well.

Schmittling

28 de mar. de 2016

Best experience I have ever had buying a car.Aaron and BJ were professional and not the "stereotypical" care salesmanI would recommend these guys to anyone

12345

27 de mar. de 2016

Jesse Tinucci gave me a brief overview of the new ILX when I stopped by the dealership and explained I was tempted to drive another ILX. Later when Jesse had a clear idea of what I could afford in negotiation, he worked it out smoothly. He knew I'm frustrated with the paperwork detail so he got any information we needed himself. He represents the best in ability and appearance Acura can offer making sure I was happy. It was one of the easiest and successful business transaction I've ever had. I love driving the ILX and am assured when I need something for my car it will be available.

Kristin B

25 de mar. de 2016

My experience at Acura of Springfield was wonderful! Wade made everything so easy and was very knowledgeable. He was fair with my trade in and more than fair when it came to buying my 2016 RDX. Everyone at the dealership was friendly and had my best interest in mind. Hands down one of the best car buying experiences I have ever had! Thank you for everything!!

ITAcura

23 de mar. de 2016

Service was very easy to schedule online. When I showed up they already had everything ready to go, and provided a complimentary breakfast and car wash. My car was serviced promptly and quickly and I had no "surprises" when the time to pay came.One minor flaw: the service report for my car showed that one wheel might need alignment, but nobody told me about it! I'd have happily stayed and little longer and paid for that to be taken care of!

Mdx2012

20 de mar. de 2016

Excellent service as always been customer since 2004 1st purchase back in 2015 for 2nd all service both vehicles done here, could do better on car wash even though it's free minor detail

Ford Edge fan

20 de mar. de 2016

From initial inquiry to sales and finance was all very courteous and professional! Exactly how you want your car buying experience to be!!! Would highly recommend!

Acura Guy

16 de mar. de 2016

Wayne, Kenny and the team once again are the tops. Took the issues by the horn, no trouble, no hassle, loaner car waiting and great updates on the repair process. Tops of the service teams in town.

Hmthomasdunn

16 de mar. de 2016

We were interested in a used Lexus we saw on line. (Car guru) Aaron greeted us immediatly, and helped us find the car in seconds. He was informative and friendly, never pushy.He listened to our needs and helped finalize the purchase.BJ was also informative and friendly. Best car purchase experience!

Acuralover

11 de mar. de 2016

Our salesman Jesse we always use was off the only day we could visit dealership. But he meet us there at the time that worked for us on his day off. Got us in the car we wanted in the amount of time we had. This whole dealership is a #1 class act. I will be back and refer any one looking for a car.

Salnshan

11 de mar. de 2016

The whole staff at this dealership was awesome! My husband and I had a great experience buying a car. We were very impressed, we will definitely recommend to friends and family.

mahdoubler

9 de mar. de 2016

Very efficient service. I have had many dealings with Kenny (and Derek) in the service department and they have always been very patient. I appreciate the individual attention I get when I bring any of my 3 cars in for service

Greyson B.

9 de mar. de 2016

People involved were very knowledgeable and customer friendly. Would not hesitate to recommend them to friends. Excellent facilities, very clean and atmosphere was really nice.

ACURA Happy

7 de mar. de 2016

I say vintage because the service you get at Jay Wolfe is representative of excellent customer service I rarely see in present day. From the initial phone call with Zack to my service representative, Kenny, I couldn't have been more pleased. Keep up the good work! It is greatly appreciated!

Happy customer

4 de mar. de 2016

I choose here for the cleanliness, atmosphere, waiting room and complimentary food.the wash is a bonus. I was first introduced to this service center by bringing my boss's car in for service. I was so surprised at the quality compared to all the other service rooms I have seen over many many years.

Steve

2 de mar. de 2016

Overall experience was excellent. As I related to both the salesman and finance person the only item that taints the whole thing a bit is the forced addition of the $199 fee at the end. It just does not sit well, charge it somehow but roll it into the purchase price of the car and not an extra line item on the bill of sale. Outside of that, everything was great.

catfish

27 de feb. de 2016

Traded a 2015 Lexus for a better driving vehicle..........................................Our first cross country trip was a lot easier with less driver fatigue that the Lexus product..

SRinStBob

27 de feb. de 2016

Had my car serviced to include full $199 detail. Derek and his team were very courteous and helpful. When I got home to StRobert and I opened my trunk I found the rubber mat had not been cleaned a little detail, but attention to detail is the difference between great and good. Thanks, Shirley RichardsonPS - i really like this new survey tool.

Craig123

26 de feb. de 2016

The service was great. The staff with whom I worked were very friendly. The service work done on my vehicle was completed in a timely fashion.

Tcm121972

26 de feb. de 2016

Timely and courteously done. Would recommend this dealership to anyone.The concergie (sp) service was outstanding and the young lady greeted everyone with a smile and acted like she was genuinely happy to serve me.

Larry

26 de feb. de 2016

Derek did a great job troubleshooting my problem, then they worked me right in and I was back on the road withing an hour. A bottle of water, a couple of cookies and wifi made me productive while I was there. Thank you.....

Lela

24 de feb. de 2016

Was offered a beverage , snack, and a followup offer later..made the waiting more comfortable. Everyone friendly and helpful. Will return when needing service again. Husband thinking about a new car.

Haleyweeks

19 de feb. de 2016

I HATE getting my oil changed. Long waits, loud waiting area, slow wifi. But I finally came to see about Acura and you all were great! I loved the lounge area and the complimentary drinks/snacks. Thank you!

ladies,car2006

18 de feb. de 2016

I was able to get a same day appointment for a car inspection. The inspection was done in the time frame promised and the waiting area was amazing. I was pleasantly surprise when offered a car wash and interior vacuum! Everyone was friendly and smiling. Great experience

Tony Iaguessa

14 de feb. de 2016

I brought my MDX in for an inspection, I asked if I could wait on it because I was on my lunch break. They not only offered me a comfortable place to wait, but they made me lunch! It was at no cost to me, a very sweet young lady made me a Turkey sandwich with all fixins. Then I went to check out and my bill was only 12 bucks, my MDX was brought up and they washed it! All for 12 bucks. Best service in the world. Thanks guys.

Reyne93

11 de feb. de 2016

Aaron was very helpful in finding a car for me that would work with my negative equity, and even though I had to go through a different lender, he worked with me on price when I couldn't get enough for the loan. He also allowed me to drive the car overnight when I didn't have time to test it around before they closed. I appreciate the work he went through to make the sale work, even coming in on his day off.

Megan

10 de feb. de 2016

Every person from the moment I walked in was friendly and had my comfort in mind. The cafe was a nice touch and the price of the oil change was impressive.

Honda61

6 de feb. de 2016

I have always taken my PWP 2008 Acira TSX here for most maintenance done on the car. The only thing I can complain about is the price of oil and filter has increased around $25 more on the last 2 years. There basic oil change is $25 and synthetic is $75 now. It used to be $50 for Mobil 1 synthetic. I may have to start doing it on my own for that price.

Ram90

3 de feb. de 2016

First time buying from a dealer. Friendly staff and no pressure made for an easy buying experience. They did everything to get me in the car I wanted.

MDXOwner

1 de feb. de 2016

Our recent service experience at Acura of Springfield was fantastic. They have great prices, fast service and a wonderful atmosphere to wait in. We will be using their service department for all other repairs!

Happymom

1 de feb. de 2016

My husband and I had the best experience yet with buying a new car. Our sales person was very low pressure, very knowledgeable and very patient with my husband and I (and kids). After purchasing the car, he took time to show us how everything in the car worked. He took his time and didn't rush us even though he stayed late to make sure we knew how everything in the car worked. Wade was great to work with. We love our new car!

Scott656

29 de ene. de 2016

The battery on our MDX all of a sudden would not hold charge. I made a call to the dealership and they were able to schedule me in right away and replaced the battery for us.I was pleasantly surprised to learn that even though they replaced the battery, none of our radio, seat, instrument, navigation settings were lost and there was no charge for the battery or service!

Audra

27 de ene. de 2016

I have yet to have a bad experience with Acura of Springfield service department. They are always friendly, helpful and very efficient. Best service department in town by far.

EmilyYoung

26 de ene. de 2016

We were able to get in right away when the transmission light came on. It was diagnosed quickly and a sensor was repaired the same day. We received a courtesy car in the mean time.

siryarquest

25 de ene. de 2016

I depend on Acura of Springfield to keep my MDX road worthy. I travel almost every week for work. It's a great feeling knowing that the best techs in the area have thoroughly checked my rig over and I shouldn't have any issues on my travels. Keep up the good work boys, 122K miles and she drives the same today as she did the day we drove her off the lot.

sassyanne01

23 de ene. de 2016

When we arrived, Kenny was right there with a smile and opening the door for my wife. He then ask us if there was anything else to do for the car, since we did have a appointment. we ask for a car wash and a light shine, no problem and off we went to the waiting room. The ladies from the food area came and ask is there anything we wanted plus told us about the fresh cookies , what else could you ask for!!!! Then Kenny came up and told us us the problem with the brakes, the way he explained it was so very professional, (HE KNOWS HIS JOB) well we gotten finished and in good time plus we had no hungry pangs HA HA.!!! want to thank Kenny and the staff at the food area, they did a very good job.Plus the men who worked on our car, we beleive in the company and will come back whenever we need excelant work done!!!!!

Kemreed

22 de ene. de 2016

Oil change was quick and the Bistro is a wonderful amenity. The service writers are friendly and efficient. The smoothie that was made at the Bistro was perfect. Thank you for the excellent service.

MDX4me

17 de ene. de 2016

All staff are helpful and friendly, facilities are clean and pleasant. My MDX was purchased from Jay Wolfe of KC. I was promised free oil changes at the time of the sale. My wife brought the car in for service this past week and once again, (2nd occurrence) the service staff has no record of this promise in their files. I explained to the person helping me on our first visit that free oil changes was part of our deal and was told that it would be added to our file for future reference. Unfortunately my wife was placed in the uncomfortable position of convincing the service staff that we expect our oil changes to be complimentary. It would be very nice to not have to explain this at every service visit. Thank you, Darin Vanater

JB

14 de ene. de 2016

This is my second MDX from Acura of Springfield. Their service department has always gone above and beyond to provide assistance with minor issues, great service and convenience.

Lou

14 de ene. de 2016

As I usually experience, Kenny kept me informed throughout the process as to what was needed/recommended, and what the price would be. He also estimated the time it would take and updated the time each contact throughout the process. Great Job! We live out of town so both of these are important to us.

Ronda

12 de ene. de 2016

Great service! They do exceptional work in a timely fashion, I won't own anything but an Acura-ever. Derek listened to my concerns and addressed them.

Kevin & Heidi

4 de ene. de 2016

The sales team at Acura of Springfield was fantastic! Jessie Tinucci, BJ Drew and Christina Pomanto were all awesome! We drove up from Tulsa, Oklahoma to find a straight shooting sales team (with absolutely no surprises) that was quick and friendly. It was a great experience for us and we will come back as soon as we are ready for another new Acura! Thanks guys!

GoHogs

3 de ene. de 2016

After a lifetime of dreading car buying I finally found a team of folks that making buying a vehicle a pleasure. Even though I have a dealership with 5 miles of my home, I've chosen Acura of Springfield (130 miles away) now twice in the past 6 months to purchase new Acura's. Wade and Lucas are very nice and really went out of their way to make the entire event as pleasant as possible to meet my and my families needs. Regardless of where you live at least give them a chance.

Meltonx3

31 de dic. de 2015

Always excellent service. They keep me informed as to the progress of the vehicle. The work is always done well and done right. Even though this vehicle is almost 9 years old, they treat us as if we have the newest and most expensive vehicle on the lot. I love that the vehicle is delivered freshly washed and brought to the service entry for our convenience.

Joy

23 de dic. de 2015

The staff is so friendly and greet customers by name. I feel like I am among friends and can relax while the mechanics service my car. Jesse Tinucci, who sold me my MDX, informs me of the changes they have made and whets my appetite for a new car!

lasttime

23 de dic. de 2015

Services fees were more that expected. Service department added extra tasks to our reason for coming to the dealership - which was for an oil change only.

Scott656

14 de dic. de 2015

Went in for an oil change. Having service available on a Saturday is a big bonus for me!Staff was courteous and professional, plus the coffee and fresh cookies were good too.

Meltonx3

9 de dic. de 2015

I had a very positive experience at Acura of Springfield. This is the third vehicle I've purchased from this dealer since 2006. I have always been treated well and fairly. I highly recommend the sales and service departments at Acura of Springfield.

Type S

9 de dic. de 2015

Even though something went wrong in the repair that left us stuck in a parking lot after leaving Acura service, they quickly sent out a technician to our location who identified the problem and corrected it right there in the parking lot. Thank you for taking care of us!

Wheels

8 de dic. de 2015

This is my wife's & my 3rd Acura; the last two (2013 RDX & 2016 MDX) were purchased from Acura of Springfield. This may sound crazy, but I actually look forward to visiting this dealership for service. The Service Department has alway been very professional, courteous and clear as to what maintenance is recommended and how much it will cost. We learned from our first Acura, a 2001 MDX, that routine maintenance has been a key to its' longevity (now with over 200,000 miles). The customer waiting area is First Class with a full service snack bar (complimentary drinks & food) and a warm, inviting lounge (with two big screen TV's, Wifi and a nice variety of reading materials). It's a great place to relax and chill out while you're waiting for your car. No need for a loaner.

Brent

8 de dic. de 2015

They always give me a loaner so we can get a bite to eat while waiting for the service, and car is nice and clean.

Scotth

8 de dic. de 2015

Every time we go in for service work we are greated with a smile and notch service. We have other options for service work but Acura Speingfield is the best customer service around.

Dave S

7 de dic. de 2015

Upscale waiting area and prompt service. Oil change and tire rotation. Enjoy the dealersip. This our first luxury brand and the cost of the service was more than we ate used to. Love the Acura

Halfhalt67

4 de dic. de 2015

I was in a hurry and they had me checked in and in a loaner (which was a lovely car) in 5 min. Also, I expressed concern that I would forget to retrieve my parking permit when I dropped my car off and when I returned to retrieve my repaired car the repairman immediately reminded me of it! Really appreciate that since I did indeed forget about it! The pick up was just as smooth and quick as the drop off!

stressn

2 de dic. de 2015

The entire experience was both painless and enjoyable. Rick Denbow was very professional and answered all of my questions that he could and when he couldn't answer my questions, he was honest about it. B.J. Drew in finance got me in and out of his office in record time. It was my best car purchase experience to date.

sean454

24 de nov. de 2015

Finally got the nose piece changed on my ilx. Took 4 visits but finally done thank goodness. Staff was prompt friendly and they loaned me a car.

RobSavage

24 de nov. de 2015

Bought new Fob and deactivated the old, stolen one.. I understand you want to make sure your customer service is good, but I'm tired of having to do these surveys after each time I go in.

skywalker

23 de nov. de 2015

Real good experience, no hassles, price determined before we got there. Made it simple process. Very pleased. Have had long experience of good service there

TSXlover

21 de nov. de 2015

I took my car to be serviced for the upcoming winter weather. As usual, the check-in desk person was friendly and efficient. The waiting room is comfortable, and the customer service representative checked frequently on those of us waiting to ask if we needed anything. After my car was ready, the desk person went over all the points of what was done. Another good experience.

sportingbill

20 de nov. de 2015

Had to jump my 4-year-old RDX, thought I was fine but stopped by to see if the folks would check computer records to confirm I was still on my original battery. They confirmed. Went out to start car and it was dead again. Pretty good clue that a new one was in order, which was accomplished in good time and I was on my way again. So glad I decided to stop in, knowing the fine folks in service would give me advice or tell me I had a problem.

Chris and Cynde

19 de nov. de 2015

My wife and I bought a used Acura for out daughter and we have taken it to Acura of Springfield two times for warranty repairs. The Service Dept. has been outstanding in every way!! Thanks!

KStringer

18 de nov. de 2015

I don't dread my service visits to Acura, as I have with other service departments in the past :) I appreciate the nice waiting room and snack bar, as well as the great employees.

Fly 3

15 de nov. de 2015

The recall repair on our MDX was a very pleasant experience. Kenny was polite and had our paperwork laying on the counter as we walked in for the noon appointment. He then led us to the complimentary lounge, where we were offered (and accepted) a freshly made panini. Salesman Rick was courteous and made our visit a pleasure. The lady in the kitchen was all smiles and very nice.

Toby12

13 de nov. de 2015

I have had great service every time I go to Acura of Springfield, and intend to purchase my next car from them as well.Service is always pleasant and take care of all issues to the best of their ability. Waiting room(s) are clean and comfortable, and the coffee, sandwiches, smoothies, etc. are a great perk! My kids ask to go with me to have the vehicle serviced (when is the last time you heard that about a dealership!)Sales staff are knowledgeable and friendly, and bent over backward to make sure the vehicle met our expectations after the sale...THANKS!Toby Atkinson

MECOOKIE

11 de nov. de 2015

Kenny helped me a few weeks ago when I came in for checkup and recommended service at 7 yrs. or 100,000 miles I came this week for inspection for license tags. I called the day prior to coming in. He greeted me when I drove in and was pleasant and efficient.

Jan2591

6 de nov. de 2015

On time and no surprises! Enjoyed my hour in the customer lounge catching up on some work while enjoying complimentary Starbucks! Comfortable and friendly staff

dbixler

1 de nov. de 2015

Thanks as always for taking great care of me with my 17th Acura. I wouldn't even consider driving anything else other than an Acura.

mdxbuyer

1 de nov. de 2015

The experience of getting more oil changed in my car was typical of my experiences with Acura over the years. Quick, simple, comfortable, easy. No problems at all.

05mdx

30 de oct. de 2015

GOT IN & OUT QUICKLY, AND WITH A CLEAN CAR THANKS FOR CHECKING THAT AIRBAG RECALL.Would love to fill out these surveys, but you make areas like mandatory and it's such a pain in the rear that people HATE SURVEYS! What's up with a 25 word minimum? I'll bet a dollar I'm not the only one who thinks this is ridiculous, and will likely give the dealership lesser marks because of this silliness.

Sonja

30 de oct. de 2015

Kenny was my service representative for my Acura MDX 2002. Kenny had to deliver the news to me that I needed a new transmission. I called him numerous times with questions prior to agreeing to the transmission replacement and Kenny was wonderful. I recommend thie Acira service department and Acura vehicles.

SB1

29 de oct. de 2015

The service department staff is very kind, friendly, and attentive; very refreshing as many businesses no longer put the customer first. Kenny explained everything about my car very well and was able to complete my service in less time as anticipated. They made me feel like I was important; I really appreciated that they were always checking on me while in the lounge to ensure all of my needs were met. The sales staff members also made me feel at home and I was there for a service. In addition, the associate at the cafe was awesome...she made certain that I was comfortable and had everything I needed while I waited for my car. I drove from Fort Leonard Wood, MO to service my car and it was such a great experience, that I am now looking forward to the 3 hour drive to get my next service! Other dealerships can learn from Jay Wolfe Acura of Springfield's customer service model. Keep up the excellent work; you guys ROCK!

Aarongold

27 de oct. de 2015

Acura of Springfield has a well-trained staff who unselfishly assist one another in giving customers a truly positive car buying experience. From the potential dreaded first contact to burning rubber, each and every staff member interaction is very personable. Awesome snack bar!

scapat

22 de oct. de 2015

The work is reasonable & professional. I would recommend this dealership to anyone. Jay Wolfe has a great place to do business with. I am so glad it is in Springfield

TLTHREETIMES

21 de oct. de 2015

Kenny helped me program a feature using the menu on the dash for my TL, then a quick service. Great experience as always. Thanks again!

Luke20333

20 de oct. de 2015

I needed to have the airbag inflator in my 03 TL replaced due to the recall. The service guy treated me really well and said not a problem we'll get that swapped out for you right away. I was offered a courtesy car but declined and waited it out inside. The lounge area was very nice and accommodating during the wait. About an hour later, my car was finished and it was even washed complimentary. Excellent service!

Garyandpaula

17 de oct. de 2015

Parts had to be ordered. They came in speedily and we were given a courtesy car during the work time. Problem fixed and car washed!??

Rob

17 de oct. de 2015

A B-1 service and a splashguard replacement was scheduled for my TL. The Springfield dealership followed up with an immediate confirmation appointment email, a phone call to confirm the replacement part (I provided pictures of the part needed), and 24 hours before the appointment, an appointment reminder email was sent. Upon arrival, excellent professional and customer satisfaction service was provided. Without hesitation, I would recommend Jay Wolfe Acura dealership of Springfield Missouri anytime .

pjs

16 de oct. de 2015

Friendly, courteous, prompt, priced right. Loved the pumpkin frappe' and chocolates, car wash, vacuuming the interior. So glad you will also service my Camry. I've used your service for the past 19 years when I owned Acuras and a Honda Accord.

Lory

14 de oct. de 2015

The visit was good and I appreciate the professional service. I have to remind them every time that I have free oil changes from purchasing the car new so if there is a way to put in the system when a customer has free oil changes so that doesn't have to be pointed out when a charge is presented that would be great. Professional team, great lounge, great service.

Go away no more

13 de oct. de 2015

They were polite & serviced my car. Sorry, but its super silly to constantly get these surveys every we need to bring our Acura in for some mundane routine maintenance need... I usually ignore these but then you start with the relentless stalking phone calls while I'm swampwd at the office working. Can I opt out of these please? Sorry to say, honestly it's rather infuriating truth be told. If we have an issue with something, we'll let you know, otherwise, we would like these surveys to end please, is that possible? Thank you.

CardsFan54

13 de oct. de 2015

My Wife and I were looking to purchase a new vehicle and we spoke with a Very intelligent young lady Christina who made the whole hassle of buying a car great. My wife and I had been shopping around all day and for the first time all day we actually felt comfortable and not pressured. We were able to look around and the whole process was just profession and stress free. I have to thank Christina and the other sales staff for not breathing down our necks unlike a lot of the other dealers around Springfield.

Laurie63

11 de oct. de 2015

Nice to have car washed while i waited and loved the cafe. Staff was very courteous and helpful. Lounge very comfortable. Best oil change experience. Wish it was a bit quicker but worth the wait for the wash.

sean454

9 de oct. de 2015

Well i had my oil changed and got an applique fixed and tires rotated. (Good job). Nose piece isnt fixed (scratch thats needs fixed that was on there when i bought the car) (not so good job...yet) HOWEVER they are workin on it. This is second trip back to get some scratches fixed (i live 1.5 hours away) and they buffed it but it was not totally fixed and they had it for 9 hours total while i went to meetings ouf of town. so it needs a new piece which they said on my next trip they will fix (another 1.5 hours each way) but if it gets fixed next time ill b happy. The service guys were nice and professional and they offered me beverages and food when i got back, and loaned me a loaner vehicle and reimbursed me for gas. It was a comfortable environment and i do believe that they tried to fix the scratches however it was pry to badly damaged and needed repainted or in my case a new piece painted to match. Overall their service and environment was great but i was disappointed that i have to make another trip but if they get it fixed then ill be happy, im a patient person and am understanding but for a car thats only got 6k in miles i want it to look great. And if they say they can fix it then i want it fixed well. Definately a better experience this time. My car was returned to me in a clean and tidy condition. As always Kenny Gibson was very nice and professional and his manager was nice and professional as well and I feel like Kenny really cares and isnt jus there for a paycheck. He really goes to bat for a customet. Great job Kenny Gibson.

siryarquest

9 de oct. de 2015

The technician did a great job making sure my MDX will be road worthy until my next service, they pointed out some trouble areas otherwise I wouldn't have known about until it was too late, battery is weak and need new tires, thanks for having my back boys! See you next time!

registerednurse

6 de oct. de 2015

I have been coming to Jay Wolfe Acura since the purchase of my Acura MDX in 2004. I only trust the experienced technicians at the dealership with the care and maintenance of my "baby". They always give it their all and continue to allow me the assurance and reliability of my vehicle.

becky.mcclelland.16

2 de oct. de 2015

Absolutely love the service department. Derek provides incredible customer service. Can't imagine going anywhere else for service or driving anything but an Acura/Honda vehicle. spent time talking with Rick (who sold me my first Acura) about my possible next Acura vehicle.

ocean2010

1 de oct. de 2015

I started coming to Acura for their service department, when I owned a Lexus. After years of being treated with cold indifference at Lexus, it was so nice to be greeted by friendly employees who treated me as nicely as they did their Acura clients. Everyone here goes out of their way to be exceptionally cordial and helpful. I was so impressed with their level of commitment of excellence to their customers that I bought a new MDX in March and love it.

Berta1950

30 de sep. de 2015

My seat belt sensor was faulty for the second time and replaced under warranty. I was advised my oil change was not due yet and in cabin filter was clean and he suggested I use a spray for the air vents when I bring my car in next.

tburleson1

29 de sep. de 2015

The service dept. was very friendly, knowlegable and helpful in obtaining our needsof getting back on the road. Everyone was very nice while we had to wait for ourcar to be fixed.

rusler

29 de sep. de 2015

The radio is no better. However the recall work was done. It was a wonderful day and I do not like to write. KIS is the best.

Springfield Car Man

29 de sep. de 2015

As always, the people at Springfield Acura are outstanding. They were ready for me when I drove in, handled my paperwork quickly, and had my loaner car sitting just outside the service department. If I had wanted, the entire process could have been done in 5 minutes, however, I chose to get a cup of coffee and review the new models on the sales floor. These people are the service leader in the Springfield, and the main reason we have driven Acura's since 1992.

RLK

27 de sep. de 2015

My job has me traveling regularly and it can be a challenge to get my car in for service as far as my time. Acura of Springfield gets my vehicle in when it works for me. It is nice to have the car washed and vacuumed as well. thanks!!

GoHogs

27 de sep. de 2015

I bypassed my local Acura dealer and worked with Lucas, Christina and Wade instead - 2 hrs from my home. They were trustworthy, fair, and seemed genuinely concerned that my buying experience was a good one. I'd highly recommend them to my friends.

Mkeithley

27 de sep. de 2015

Not pushy, easy,Great customer service area Clean showroom, no hassle. Aaron was a very friendly sales person. This is 3rd acura from the dealership. Acura of Springfield makes the headache of car buying/leasing a smooth experience

cm

26 de sep. de 2015

I had an A13 service and looking at my brakes also. I love that they wash my car. Although my brakes still squeak. The service and facility were terrific.

siryarquest

23 de sep. de 2015

I had a 2006 Acura RSX Type S that we were trying to sell and were having very little luck doing so. I was trying to save a few bucks by not getting it detailed first. So I did my own detail, the outside turned out pretty good, it was the inside that didn't really look as good as it could of. After many people looking at the car and then not buying because they said it was a "little rough" I took it into Springfield Acura for a interior detail and exterior hand wash. I picked the car up at 5:30 yesterday and sold it at 6:30 to the first people that looked at it! The detail shop did such a great job, it looked brand new again, the new owners are happy, we're happy. Thank you guys, I wish I new the detailer's name(s) so we can thank them personally. Your attention to detail and the pride you take in your work truly shows. The 100 bucks we ever spent.

mruble

22 de sep. de 2015

the service was great . and the ladies in the lounge was awesome and very helpful . the service department is fast and I feel they have my best interest

arlene.johnson2atva.gov

21 de sep. de 2015

some dead time waiting when nothing was happening--I had asked to meet 1/2 hour before opening, sales rep there, but no one else. Wish he would have reminded me of that.

Wanda Harris

17 de sep. de 2015

I gave a 5 start because I have been to other dealerships that do not have a customer service mindset. Acura of Springfield meet you with a kind welcoming smile and a genuine desire to make your time there as comfortable, quick and pleasant as possible. They have put money and effort into making the waiting room a place you don't mind waiting in, beverages and snacks that are hard to resist, plus keeping their prices competitive. Thank you to the Top rated Service Team.Wanda Harris

kw1234

16 de sep. de 2015

Went in for scheduled maintenance and has great service. Derek was very friendly and got me a loaner car which made it much easier. Thank you for making it a great experience!

sassyanne01

12 de sep. de 2015

it seems that the people know their jobs and everyone seems to be working together, now that is what i call teamwork!!! it goes from the first person we meet, always with a smile on to the car washer. with a team like this,now i know why we pick this dealership.

AngieA

11 de sep. de 2015

The dealership is spotless. The waiting room is comfortable and the employees are helpful and friendly. I only had an hour in my schedule and they made sure they could make the repairs and get me back on the road in order to make my next appointment. Incredibly competent staff!

jillmb78

8 de sep. de 2015

I bring my Acura in for servicing and have always had a positive experience. I will be doing business with this dealership in the future and referring friends as well.

Wheels

8 de sep. de 2015

My wife & I recently purchased a 2016 MDX. We took our time by looking at many vehicles in the mid-size luxury SUV market (with 3 rows of seats); it was time well spent. Having owned a 2001 MDX for 12 years and selling it to our son 2 years ago (now with > 200,000 miles), we looked dilligently to find a vehicle comparable to the new MDX (kind of a been-there-done-that mentality thinking it would be nice to try another vehicle for variety's sake). The more we looked, the more the choice became easier (and obvious). MDX rules!

Dan21

6 de sep. de 2015

Was able to accommodate our busy schedule. Service was completed on time. Staff was courteous, friendly, & helpful. Lounge was comfortable. No salesman pressuring you to try or buy cars while you're waiting for your vehicle.

RobSavage

5 de sep. de 2015

The service people were friendly. The cost of two air filters seemed excessive though. They always do a good job and I like the fact they washed my car.

Yawdert

4 de sep. de 2015

I purchased my Acura over 10 years ago, and the service I receive each and every time I'm in there is second to none. The service manager Wayne recently worked with me to resolve an issue long after my warranty expired. I'm so appreciative of what he did. I will continue to promote, use and make my next Acura purchase from this dealership.

kdgteacher

4 de sep. de 2015

I had my oil changed for the first time since purchasing my Acura RDX. The staff was very friendly and the waiting area was amazing. I don't know of any other dealership that has all the luxuries provided in the waiting area. Cookies and Starbucks.....wow!

Carolyn Gentry

1 de sep. de 2015

We have purchased several vehicles from this dealership and have always enjoyed working with the sales and finance staff and the service department is excellent! We came in to help our son with his first vehicle purchase and was very pleased with how he was treated. I'm glad he got the opportunity to see how customer service should be!

Jsample

1 de sep. de 2015

My girlfriend wanted to get a service done on my car for a present and after telling her to go to the Acura dealer it was a pleasure as always to deal with. She was worked right in and was able to relax while waiting in the lounge. When an issue was found they were able to call me for the approval and worked with us to get everything fixed and keep my car rollling. I've always had a good expierience here.

MississippiState15

1 de sep. de 2015

Very fast and friendly service and staff. The hospality is always too notch. The ladies in the reception area made me a yummy sandwhich and treated me to coffee.

GarCi61

30 de ago. de 2015

The dealership made the purchase enjoyable by avoding "working"the deal; rather the sales associate "Aaron" took his time to allow the deal to come together on my time frame. He knew the buying signs but never over pursued. Of particular interest was how efficient he was in helping me come to a buying decision.I was never TO'd to management, which I expected to happen but instead Aaron worked the deal beginning to end, never losing focus of what my needs were including how I would finance.I began by looking at five cars (Genesis, Honda Accord Touring, E Class Benz, TLX and RLX). Aaron allowed me to look and drive both models and never made me feel there might be any underlying dealer inicentive. His manager (BJ) took a few minutes to introduce himself and we began a conversation about the cars. After a few questions, he appropriately suggested the RLX (for all the right reasons) and within 30 minutes, the price was established, the financing was in place and the deal was complete.Of particular interest to me was their patience in making certain I had landed on the right car before we began any significant negotiations.The RLX was far and above the better value when compared to any other brand and the technology interface (GUI) is the best I have seen--learning curve is short. BJ actually made a statement that made my decision easy (Aaron actually made the same statement later when we discussed the value proposition), and that was that the engine and car was a luxury Honda....when it comes to considering a $60,000 purchase, reliability and retention of value is at the very top...that said, I felt more like a peer to peer transaction had taken place than any other dealership initially in the mix.Lastluy, Aaron was terrific at the delivery when we discussed all of the features on this car and from a buyer perspective, even though very technology literate, it saved about 9 hours of reading all 400 pages in the owners manual! Excllent experience from both working with Aaron, BJ and the management team.

sean454

28 de ago. de 2015

My spare tire was quoted incorrectly at 400 and they tried to charge me for 644. They said that the 400 dollars was just parts not the 2 hour labor (if acura is really charging 2 hr labor to install a spare in a trunk which takes less then 10 min, than they are ripping people off). but ended up charging me only 400 and change. And threw in an oil change which was nice. However when i got in the car there was grease from an employees cloths all over my front interior which they did end up cleaning up most of it. We were there for a total of about 2 hours which seemed a little long however the reason im giving 4-5 stars is because the people were very nice and threw in a oil change and worked with me on the price that was through no fault of my own quoted incorrectly. That was nice of them. A smile and a discount can go a heck of a long way to impress a customer. Kenny Gibson did a great job and made me feel like a valued customer. This employee gets a 5 star in my book.

Padge_s

27 de ago. de 2015

I wasn't sure which car I wanted to buy and Aaron was patient enough with me to take the time give me all the details that I needed. Finance was an enjoyable experience as well. I would recommend this dealership.

DieselFanatic

27 de ago. de 2015

Great customer service, prices and people. Better prices than Honda and Volkswagen. Complimentary Coffee, smoothies and snacks sweeten the deal and keep me coming back. Would recommend to everyone.

debi_c6

25 de ago. de 2015

Tyler was awesome for his first sale. Everyone even Abby wad friendly . I could not ask for a better experience I hated cutting the tie.

Bill

25 de ago. de 2015

Great product(Acura) Great helpful people in all departmentsI will always use Acura of SpringfieldWade in sales was very friendly and listened to my thoughts instead of trying to only"make a sale"Lucas gave me a great deal $$

Sonja

24 de ago. de 2015

Excellent Service Department. Acura Service Department has always completed any necessary maintenance on my 2002 Acura MDX. I appreciate the honesty that I receive from the technicians. I recently had a safety inspection at another business, due to availability on a Saturday. This particular business gave me a list of things that I needed on my vehicle, although it passed inspection. I was given a list and prices for rear brakes and new tires, as this other establishment noted that I needed new back brakes immediately and new tires by the Fall, 2015 (my current Michelin tires only have 37,000 miles on them and they are 65,000 miles tires that Acura put on). As I have kept all my records for Acura, I was surprised by their evaluation. My father has also been a mechanic for over 60 years and he was sure that they were incorrect. My husband decided to go ahead and rotate my tires (when he was doing his own vehicle), and unfortunately when the business that gave me the safety inspection (not Acura) pulled my tires, they cross-threaded a lug nut and it broke the stud when we tried to remove it. My dad was going to come up and fix my problem, but I told him that I trusted Acura, and my father is 80 years old, so I didn't want him to have to crawl under my car. Acura fixed the broken lug nut stud that was caused by the other business. Acura also inspected the brakes and tires and they are all in good working condition (nothing needed replaced any time in the near future) I really appreciate the honesty and professionalism of the employess in the Acura Service Department.

bo

24 de ago. de 2015

Everything was excellent. Best I've had at an Acura. Efficient and delivered on time with the job done correctly. I would highly recommend this dealership.

Joe

23 de ago. de 2015

Everything was excellent. Best I've had at an Acura. Derek was great. Efficient and delivered on time with the job done correctly. I would highly tecommend

dregole

20 de ago. de 2015

This was our first visit to your dealer as we just moved to MO. Excellent service, friendly, and Kenny is very professional and knowledgeable. Will be back.

Mike

20 de ago. de 2015

While I did not wind up purchasing a vehicle from Acura of Springfield, I still have no problem recommending a visit to this dealer if you're in the market. My wife and I worked with Aaron Meier, who was very knowledgeable of the products on his lot, as well as a great listener who didn't waste time showing us vehicles out of our price range or that were sporting features we weren't interested in. Both of us felt comfortable and not at all uneasy while test driving the car with Aaron in the backseat, and there was absolutely no pressure from him to buy that day. The price of the vehicle we were focusing on was a fair one, but unfortunately the main deal killer for us was the mileage, which obviously has nothing to do with Aaron or the dealership. Even though we did not buy from Aaron this time, I certainly would in the future, and again, have no problem recommending you visit this dealer and work with Aaron.

MDX4me

19 de ago. de 2015

I was extremely impressed with the attention given and professionalism of all staff. The service waiting area is very comfortable and the free beverages and snacks is a nice touch,

7thacura

19 de ago. de 2015

Excellent service department and friendly staff. The work to be done was thoroughly explained in advance, along with a precise cost estimate, and completed in a timely manner.

hill1920

19 de ago. de 2015

Service Department agreed to a late appointment, then stayed late to make repairs found during the routine service check saving me from making an extra trip. Waiting room was pleasant and staff checked to make sure I was comfortable during my wait.

T.L.

18 de ago. de 2015

Professional friendly staff, work done in a timely manner, very comfortable waiting area. It makes a necessary task a pleasant stop. I would recommend Acura of Springfield to anyone.

Barb Jean

16 de ago. de 2015

Our last experience was very good, the wait was brief and we appreciated the offer to wash our car.We purchased a second Acura because of the service department offering free car washes anytime and free oil changes. Both of these have been discontinued unless you are having your car serviced. We also were very impressed with Jesse, our salesman, who is no longer there.

bennie

14 de ago. de 2015

We drove 65 miles to make a deal on our newer used car. The selection and price was great. The only criticism we have is that the process took five hours to complete.

Clay_Bowler

13 de ago. de 2015

I have been pleased with Acura of Springfield's outstanding service and the commitment to deliver the best customer experience and ensure things are done right.

SoGovehicle

12 de ago. de 2015

I bought my H3 from Wade at Acurra. And have done all my oil changes with them. Really easy to get in and get out. This last time was the best one yet.

Grae

10 de ago. de 2015

I had trouble working out a way to pick up my vehicle after I left it for an oil change. A co-worker picked me up after dropping it off but would not be available to take me back. Kenny was so helpful!!! As my employer is just approx 3 mi from the dealership he sent someone for me when my car was done! What a great help!!! Austin picked me up and was so sweet........................thanks

rpn137

8 de ago. de 2015

Easy to make an appointment. Several friendly reminders. When I drove in, Kenny was respectful,efficient, ready to begin with the maintenance service. I was given the keys to the loaner, got in,went to my meeting. When the service was finished, I got a call, went back to the dealership, the paperwork was ready for me to sign. I am very pleased.

Stephskor

8 de ago. de 2015

Very friendly staff and comfortable lounge to wait int! We can always get in to the service department quickly and out just as quick. Never any hassle and we appreciate that!

Acura

7 de ago. de 2015

I brought my wife's Acura in for an oil change. They brought me to work and brought my vehicle to my work, since I was unable to leave. Very friendly and accommodating staff.

priUSnotpriYOU

5 de ago. de 2015

The people at this dealership were very nice and welcoming. They were quick to respond to my email and set up an appointment. I got a very good deal for the used car I purchased and at no point did I feel like anyone was trying to pull the wool over my eyes, which is what I've unfortunately experienced in other places. We had a long wait due to some technical difficulties but they had complimentary food and drinks and a lounge, which made the wait comfortable and easy. If I still live in the area next time I need a car, I'll definitely be coming back.

bullfuzz

2 de ago. de 2015

Very professional and friendly bunch of staff I came in on a Saturday shortly before service closed no problem to them they acted as though I was the first customer of the day

pimmer01

2 de ago. de 2015

It's always a pleasure to deal with Rick. My only complaint with this dealership is that being a customer for almost 20 years, no one seems to care. This is the 6th or 7th vehicle we have bought from them and it seemed to not count for any considerations at all.

Garrison, wendy

1 de ago. de 2015

My appointment was easy to make. Service was fast when I arrived and the loaner kept me from having to miss work. The service was completed in a short period of time, and I was back in my vehicle with everything properly completed. Everyone was cheerful and friendly!

Ardie

31 de jul. de 2015

Extra points for Aaron Meier for"visiting" with me while I had some additional stuff done on my vehicle! He had already completely gone over everything about the vehicle, but talked to me for the additional 40 minutes!

Tom

30 de jul. de 2015

All of the staff was knowledgeable, helpful and friendly. They were happy to answer all the questions I had. Best service I had anywhere in a long time. I know if I come in with a problem they can fix it and fix it well. I trust them with parts and service And that's important to me. Now if you could make a truck!

laker1

30 de jul. de 2015

Not too many places around here that treat EACH customer like he or she is their best customer! I've been getting my older Acura TLS serviced here since 2009 and have always received outstanding service. Employees are attentive, knowledgable, respectful and follow-thru. Not to mention the major upgrades to the customer waiting area. Wow! Thanks Acura of Springfield!

bcramer

29 de jul. de 2015

Great experience and loved the loaner car that was provided !! Friendly service and very professional! I would highly recommend your dealership to my friends and family.

Dave S

28 de jul. de 2015

Nice dealership, professional sales, Great experience with online rep and Wade McCamy. Nice ride and looking forward to many years of use and even visiting for service work.

ebkak

28 de jul. de 2015

I had test driven a MDX at a different Acura dealership, but the sales people at that dealership really turned me off. I emailed the sales department and Ryan Rush promptly called me. He asked me what he could do to earn my business. Ryan went above and beyond. Ryan and Rick made me feel at home at Acura of Springfield. I felt like they really wanted my business and wanted my car buying experience to be pleasant. The negotiation process was easy - unlike every other car I've purchased.The waiting room really feels luxury. They brought us out cookies, and drinks. We were offered lunch, but we weren't that hungry. The gentleman who helped us set up the car made sure I was comfortable with all of the features before we left. I just really can't say enough good things about my experience at Acura of Springfield. I will be back when we replace my husband's car.

VickiKeyes

27 de jul. de 2015

I (Vicki) recently brought my TL in to have the oil changed. It was discovered that I needed a front end alignment. Derek explained everything to me. This work was performed in a timely manner, my car was washed and I was off to start my day!

Scottie

25 de jul. de 2015

Very attentive to addressing the service my car needed. Very friendly- excellent customer service. Kenney is very knowlegable and always willing to answer all my questions.

bang

24 de jul. de 2015

Anthony and Ty were both accomodating and pleasant to deal with! I wholeheartedly recommend them!They listened to my requirements and went out of their way to make sure I was satisfied!If you are looking for a vehicle This is the place to go!

Car buyer 123

23 de jul. de 2015

My daughter and I came to see Rick about a Honda hybrid we saw listed on the website the day before. Rick did his personal best to find the car, only to realize it had been sold the day before by his coworker. He then took us to meet the Acura sales manager to see if any of the incoming used cars would meet our needs.

Jon & Gay

22 de jul. de 2015

A good friend of ours recommended we look at Acura of Springfield for our purchase. We actually had decided that a new RDX was what we wanted prior to arriving at the dealership. Upon arrival we briefly met with Ryan Rush and were introduced to Aaron Meier. Both were very informative and made us feel comfortable. Aaron explained all the features of the RDX. Our purchase experience at this dealership and with Aaron was pleasant. I can see why our friends had recommended we stop by and look! I will also be recommending this dealership and Aaron to my other friends.

Scotth

15 de jul. de 2015

Springfield Acura always provides great customer service. My car was received clean and looking new. Wayne Sheets and his service team do a great job and always great you with a smile.

Bill

11 de jul. de 2015

Quick service done within a time I was allotted. Experience of staff is exceptional. Loaner car is a nice benefit. I will continue using service .

YoRN

10 de jul. de 2015

Aaron Meier is an excellent Sales Associate for your company. It was great to go in and not have any haggling over prices. We were out of there in 3-4 hours, thank you so much for being so considerate of our time and yours. Lastly, the Coffee/Smoothie Bar with Panini's is a great idea and hit a home run with us. Thank you Aaron and Acura of Springfield!v/rYolanda Rogers

72malibu

7 de jul. de 2015

Mechanic, Kara, and whomever was in the parts dept were very friendly and couteous. I asked some questions concerning the struts and shocks, and I feel they were truthful in their answers.

Acurat

3 de jul. de 2015

Always a pleasure to be at the Springfield Acura dealership. They all make me feel very comfortable and at home, from the time I pull up to the time I am leaving. Derek is a great asset to the service department. I have worked with several of the staff and very pleased.thanksJim

rich49

29 de jun. de 2015

Greeted by friendly staff. Very professional in their demeanor. My service rep looked up maintenance history of my vehicle and recommended what needed to be done. They did a complimentary so many point inspection in addition to regularly called for maintenance which revealed a couple of repairs that needed to be done. Did not proceed without my permission. I waited for my vehicle in their customer lounge which is very comfortable. They provide free refreshments for their customers. This is an excellent dealership with top-notch customer service.

HappyCamper

27 de jun. de 2015

Excellent customer service. Jessie, Ryan, and BJ all worked together to meet the specific vehicle needs I had and put me in a car that was in my budget. I just purchased it yesterday but so far the car I purchased is wonderful.

Hotrod

27 de jun. de 2015

Good job by all employees they made you feel welcome from the first steps in the door to the last one when leaving the dealership

Ddoke

27 de jun. de 2015

Great dealership. I would recommend them to my best friends. Baught out last car there back in 2007. We will definitely go back for our next vehicle

KMTE0209

25 de jun. de 2015

After arriving at Acura we had a much different experience than any other dealer we had been to at that point- a much better experience. They showed us the cars without trying to sell something right off the bat. We worked with Aaron who was so great with answering questions, allowing us to look into multiple cars as well as test drive multiple cars, and then taking his time to explain everything inside. We weren't entirely sure of our decision on the evening we initially went in, so we asked to return the next day. Without any hesitation or pushiness they agreed. We returned the next day and picked up right where we left off. We love our car and even more the service we received!

Yankee leo

25 de jun. de 2015

Scheduled service as I requested. Friendly. Helpful when asked questions about concerns that I had. Got in and out in a very reasonable time and my car was washed and vacuumed. This is very nice touch.

KMTE0209

24 de jun. de 2015

We had a great experience at Acura of Springfield. They took their time working with us, answering questions, and weren't too pushy. We wanted to think about our potential purchase over night before we went through with it and that wasn't a problem with them.

Jim

23 de jun. de 2015

Very accommodating, friendly, and gave us time to make our decision. Traded our 2012 MDX for a 2016 MDX. They had what we were looking for in stock.

rwhill2741

22 de jun. de 2015

the folks at Springfield Acura do a good job of getting me right in and the service is for what I need and they area good at checking for any upcoming needs

2011 TSX

17 de jun. de 2015

I was able to schedule my recent service visit at a convenient time, and it was done within a few hours. They were well organized and helpful, and I appreciated the use of a loaner vehicle due to the nature of my job. Everyone was friendly and courteous, and I'm always comfortable in the Acura service dept.

Bob Scobee

17 de jun. de 2015

The staff, the friendliness, the professionalesion is great! I like the comfort and the cleanses of waiting room, service area as well as the snack bar area.

sassyanne01

12 de jun. de 2015

We had a very good appointment with you and it was as always, the best!! the customer service was outstanding and with the waiting time, it went pretty fast. thank you again for the great service.

2010(6/10/15)

11 de jun. de 2015

The gentlemen who checked in my 2010 Acura for service on 6/10/15 were courteous and helpful. The service related to the oil change and tire rotation was accomplished in a timely manner which enabled me to complete the remainder of my schedule for the day.

edd

11 de jun. de 2015

Prompt and courteous employees. Always checking on you to make sure you are comfortable with your wait and the dealership surroundings. Free coffee and sandwhiches are awesome offering.

Halsmith

10 de jun. de 2015

Stopped in for periodic maintenance. Good experience from the appointment call to the service received. Kudos to Derek for handling the process. The service was tailored to my needs.

rwhite247

8 de jun. de 2015

The service was great; they went out of their way to make sure I understood the service being done and the charges associated. They followed up via phone and email which I appreciated. Their level of professionalism is fantastic - this dealership is highly recommended. I'll buy my next Acura from this place for sure.

vaughan

5 de jun. de 2015

I have purchased two cars from your dealership. The customer service at your dealership is amazing. Everyone in the Service Dept. are always so helpful and take care of my needs. I usually look at new cars while I am there and the salemen are so friendly and engaging. The snack bar is a great idea. I enjoyed the protein smoothie since I had not eaten breakfast. Acura of Springfield is an amazing dealership that's why I keep coming back.

smayr

4 de jun. de 2015

I do not change vehicles often and dread it when I do. I feel like I received a fair deal and Wade was great to deal with. Will try to work with him again when looking for a car for my wife.

hollie_estes

3 de jun. de 2015

The customer service at Acura of Springfield is great! Kara Gurke was very friendly and pleasant to work with! I'd recommend Acura of Springfield to anyone!

RQ56

2 de jun. de 2015

Recently purchased used vehicle and was pleased with the dealings with all involved. I never felt pressured to make a decision I was not ready to make. My previous purchase at a different dealership was not near as good due to what I felt was scare tactics and pressure to purchase extended coverage. This purchase was much more pleasant and though extended coverage was offered there was no pressure to do so

jdr

1 de jun. de 2015

Everything was great. The deal was fair, and the staff was knowledgeable. Aaron did a great job describing the vehicle features and getting me through the leasing process quickly.

Scott656

31 de may. de 2015

Associates were prompt and courteous. Price was very reasonable and coffee was strong!Sales associate was able to show me new and used inventory ideas while I waited.Vehicle was washed for me as well.

Karen

27 de may. de 2015

My experience at Acura of Springfield was a positive one. I was treated with respect and not pressured. Wade was excellent at answering all my questions and kept me informed. It was worth the drive to Springfield to buy my buy new car.

Chappell

23 de may. de 2015

Courteous and efficient service providing all necessary information.for maintenance on my vehicle. Sometimes dealership is very busy. A very nice comfortable waiting room is provided.

Max

22 de may. de 2015

Service management, advisors and technicians are customer friendly, attentive and knowledgeable. Kenny Gibson shows all qualities of a good service advisor. I will recommend Acura of Springfield to anyone in need of high quality service.

Jan's RDX

22 de may. de 2015

Best service department I've ever experienced! Knowledgeable, great communicators and kept me informed throughout the process! My salesman, Anthony Eding,, even dropped into the waiting area to make sure I was still enjoying my RDX...great young man!

Acuratl123

22 de may. de 2015

Very helpful and attentive. Kenny went above and beyond. Always a pleasant experience. Appreciate the attention to detail

kpoopatterson

19 de may. de 2015

When I found out I needed new tires, the recommended tires and other tires that were on hand were a bit outside my budget. After discussing on the phone, a few minutes later they called me back and had just located a set in their warehouse that was very comparable (I checked ratings and reviews online) to the high end set for $300 less!

cupcakequeen

17 de may. de 2015

The only problem that I saw was the service guy said when I ask him for a loaner car, he response was probably not cause the car was a Saturn. That really didn't make me happy cause we have purchased three cars from your business 2 of them were Saturn and the third was a Acura. So I really see the point of that comment. The Mgr Wayne stepped on and smooth the situation. I could understand if we were not repeat customer but come on.

Schaput

16 de may. de 2015

Handled very professionally and in a timely manner. The Service Manager waited on me and he is the most professional person I have ever worked with at Acura.

baxter, jane

9 de may. de 2015

I always appreciate the service at your dealership. They went the extra mile on a question I had about the warning light and message on my battery.

montel

8 de may. de 2015

Took care of business in timely manner, friendly. Allowed me to test drive new car. Explained procedure completed and things that might be considered to be completed

Valaynia

5 de may. de 2015

Keith Adams at Acura of Springfield help my wife and I purchase our Dodge Charger. He was exceptional and offered great support and suggestions every step of the way. In fact, every member of Acura of Springfield made certain that our needs were met, and that we had a pleasant experience.

evs

5 de may. de 2015

Everyone was very pleasant and worked to make our purchase succcessful. Thank you for making this a pleasant experience. We appreciated Keith bringing the car 70 miles to us when it was ready. Thanks again!

Manda_07

30 de abr. de 2015

They are always fast. They are super nice and explain everything. They might be a little pricey but it's worth it. They just want to do what's best for the life of the car for your best buck.

hmanning

30 de abr. de 2015

Kenney Gibson is the best..truly the best. I also liked your "smoothie bar" while I waited. I have lost contact with the sales staff but with Kenney...that isn't as big a deal. You best keep him around.Last, I think Honda ought to honor Acura warranty work and visa versa.Howard Manning214-549-2402

entzy

22 de abr. de 2015

I was able to secure an appointment quickly online and have a loaner car available for me as I was unable to wait for my vehicle to be completed. Kenny was very helpful and the service staff took care of all that was needed. I even received a car wash and vacuum after all was said and done. I was very happy and thankful!

Modee

18 de abr. de 2015

I was a little upset because the car needed the seats cleaned. I feel that should have been done before my purchase. However the overall experience was good

Sandie43

16 de abr. de 2015

Kara could not have been more professional and efficient - by the way, the Service Dept. waiting area is fantastic. Would refer anyone to this Dealership.

hill1920

15 de abr. de 2015

Service department always goes to great lengths to fit my time schedule. Entire experience is always courteous and friendly. I would, and have, recommended this dealership to my friends and family.

David5334

15 de abr. de 2015

Had a very good experience , service was completed in a timely manner With no unnecessary delays Friendly , professional service giving me a great experience and I'll definitely be back

siryarquest

15 de abr. de 2015

I had my 02 MDX detailed this week to prepare it for sale and I have to say, it looks brand again, for the price, you can't beat it anywhere in town. Everyone else was $50.00 to a $100 more than Springfield Acura, and the job they did was A+. There were two areas that needed special attention, the head light lenses and the hood, it had massive scratches on it, and they are now gone. Almost hate to sell it, but I bought a new MDX and I have to :(

Acuralover

14 de abr. de 2015

I didn't have a lot of time ,but Jesse my salesman jumped right in and took care of everything. He is the reason we returned to Acura of Springfield. He goes the distance for his clients. The entire staff is A+, from Lucas in management to BJ in finance. Third purchase from them.

TLX lover

12 de abr. de 2015

Great people who guide you through the process seamlessly. The amenities at the dealership are certainly first class. I would highly recommend both the vehicles they sell and the staff.

Odyssey05

10 de abr. de 2015

Derick was very helpful. Work was completed ahead of schedule. Great job. The hospitality and friendliness of the dealership staff makes one looked forward to one's return.

Bette4950

8 de abr. de 2015

I've just purchased our sixth Acura. Five have been purchased at Acura of Springfield. I've come to trust Acura and this dealership so much I hardly consider another vehicle or place for purchase. Jesse and BJ have made the process of buying a car as simple as possible. I can go into the service department with confidence that I won't be "ripped off" or kept captive by waiting in the lounge all day. All with whom I've had contact have been friendly and helpful.

mdxbuyer

7 de abr. de 2015

We had a great experience. No problems. Very professional. We were treated well and our time was respected. We were offered beverages and things moved along very smoothly.

arieon21

5 de abr. de 2015

Every time I come here, I'm reminded of why I shouldn't take my car anywhere else. Thanks for always being so friendly and helpful!

klemons

4 de abr. de 2015

Always professional, thorough and friendly which is why I return for service and when considering new and/or used vehicles. I have been dealing with this Acura of Springfield on a regular basis since 2004.

traverse4

4 de abr. de 2015

Overall good experience. Friendly staff. Kids loved the free smoothies. We were traveling from Oklahoma to St. Louis to watch a friend play college baseball. We had been looking at new Chevy Traverses and found this on line. Decided to make a stop on our trip and see it on our way through. The purchasing of the vehicle was pretty well straight forward. Only complaint was that we mentioned more than once that we were heading to St. Louis and we still had to wait for the service staff to have it cleaned and brought out when we were ready to go.

$man

2 de abr. de 2015

They kept me informed about the work that was being done to my car and even went above and replaced some parts that were recalled that I didnt know about.

Sharon

2 de abr. de 2015

Everyone was very pleasant and helpful. Explained things well. Very good experience. Grateful for the car wash and cleaning the inside along with the oil change.

acura rdx 111

30 de mar. de 2015

Its always a good experience,they are informative,most often try to give me a loaner car, helped me with some emergencies and unknown with my new car navigation and electronics for free.They are excellent . I can trust them with anything with my car though there is always room for improvement in any business.

scapat

29 de mar. de 2015

Kenny reported that I needed a new cover for my axle on L side. I deliberated a bit on whether or not to allow the work to be done. Finally, I told him to do it. I should have asked how long it would take, but didn't. It took a few hours, set me back awhile, but I am glad I got it done. I hope I don't ever have to buy another car, but if I do, I would hope I could buy it from you! The loyalty to the customer has made me loyal to you! Pat Scammahorn

fosterinsurance

27 de mar. de 2015

Excellent experience!I was in for an oil change and vehicle detail. The staff was friendly and very helpful. I highly recommend this dealership. If you want an excellent experience, come to Acura of Springfield.

Sjtrimble91

23 de mar. de 2015

Jesse helped us trade in our car and get is into a new Acura. He was informative and professional during our entire experience. A wonderful guy!

smcallister422

18 de mar. de 2015

The service department had the trunk fixed and ready to go very quickly but also gave me a chance to talk to Jessie about purchasing a 2016 MDX so trip was very good.

jtlp8335

17 de mar. de 2015

Springfield Acura's service department continues to provide exceptional service to us. We have owned our MDX for two years now and have been very satisfied.

Jennifer

17 de mar. de 2015

I wanted to thank the crew at Acura for the high quality of service I received. I want to especially thank Kenney for going above what was required to meet my needs. He was very attentive and friendly. Kenney also made sure I was satisfied with the services I received. I appreciate his high quality of professionalism and his desire to make sure my car was his priority. I also want to thank Wayne for taking time to visit with me about my recent service. I am a loyal customer and will always recommend Acura to family and friends!Have a great day!Jennifer Beuerlein

Scotth

13 de mar. de 2015

The service team is wonderful. I always greeted by name and with a smile. I always leave pleased, an happy I own 2 Acura TL's.

J&G

8 de mar. de 2015

Our assistant manager, Wade McCamey, is someone we recommend you ask for by name. He genuinely listened to our needs and wants, presented 2 well-thought-out options, allowed us extended test-drives to evaluate all the features offered, answered all our questions, gave honest opinions when requested, made the complicated new technologic advances easy to understand and demonstrated them during and after the test-drives. Then, allowed us time to think things over, make a decision, and prepared our chosen vehicle (even helped wash/clean it himself to help support staff finish by the end of their day) so we were able to drive away with our new RDX feeling confident in our decision. He also spent a good 1/2 hour after that to explain the technology package and loaded our cell phone data so it could be used that evening. Really the best experience we've ever had purchasing a new vehicle. Was actually difficult not wanting to buy both vehicles he had us drive. It was very helpful that he rode with us to explain things as we experienced technological advances we weren't previously familiar with. He also made us comfortable with the dealership taking care of us going forward by giving us a tour of the facility and answering our questions. He has set the bar high, so it will be difficult even visiting another dealership to expect the same experience. Knew his stuff, but did more listening than advising, which is always appreciated and a sign of respecting his clients and knowing how big a decision this is for a family or couple. We definitely have a sense we will be well taken care-of throughout the ownership experience with our new vehicle. Thank you, Wade!

DavidL

2 de mar. de 2015

They made car shopping enjoyable. We were pressured into a purchase. We got the vehicle we wanted at a great price. I would recommend them to anyone who hates the typical pressure sales at a car lot. We were offered coffee and snacks while we waited for the truck to be detailed. I can't say enough good.

pimmer01

28 de feb. de 2015

I've become somewhat disenchanted with this dealership as of late. I've been buying cars from them for close to 20 years. They used to remember me and always treated me as though I was a valued customer. Lately there just seems to be total indifference towards me as a customer. the employees are friendly enough but I guess too many of the old employees are gone for them to really seem to care. I do, however, love the vehicles.

baik71

28 de feb. de 2015

Fast service, and they are honest with their work. The rental car service is excellent as well. Very convenient when you need a vehicle and you don't have to wait for your vehicle.

smcallister422

28 de feb. de 2015

Some things on my RLX still don't work correctly and Acura is not interested in trying to fix it and unbelievably I am considering buying a new MDX instead of a GMC Denali

sportingbill

27 de feb. de 2015

Our 3d string vehicle, not an Acura, needed a safety inspection. Since we are long-time customers of this dealership, we asked if they would accommodate, which they were willing to do. Alas, as the vehicle was pulled in, a main brake line rusted through. The service department repaired three leaking lines plus another item it needed to pass the inspection. A $12 inspection became very expensive but I feel I would have paid the same at any reputable garage plus I have the assurance of technicians who have always done work on our Acuras.

John

26 de feb. de 2015

Service, sales, facilities, and quality of work are excellent, all of which always come at a premium, anywhere, in the near-luxury and luxury market.

Wilda Vierkant

24 de feb. de 2015

I have always been pleased with the service I get at Acura, from show room to service department. and the fact that they wash my care makes it even better. snack bar is nice.to.Wilda

Kay

20 de feb. de 2015

Quick and easy. No hassles. Nice visit I have always experienced an excellent visit. Got my oil changed not much more to tell you. Vacuumed without asking.

Fran

18 de feb. de 2015

I needed the oil changed to get ready for my next trip. I was pleased that they also checked everything and found the battery needed changing in the ignition. They thought I might need an alignment done but when they checked again, came back and said I did not need it done now. I felt they were being honest with me, when they could have done the alignment after I had agreed to it. It shows they do have integrity in their business and makes me more comfortable in trusting them.

Molake03

10 de feb. de 2015

Came in to get software updates on 15 TLX and installation of remote start. Great experience from beginning to end and everyone was very friendly and accommodating. Price on remote start was about $100 higher than listed on acura.com but otherwise I was very satisfied. Also was shocked to find out they provided me with a free car wash after service which was a pleasant surprise.

BBall

10 de feb. de 2015

I worked mainly with Keith. He never tried to push me as I decided between 2 models, just gave me information and even let me drive one car over the weekend. I also met and worked with Matthew, Lucas, and BJ. I really feel like they know about how to treat customers and what service really is, which seems to be rare today. I am excited about my new car and continuing to work with them and the service department because I will need help with the technology.

Coon

8 de feb. de 2015

Aaron was such an easy-going guy, made the car buying experience pleasant. I have not purchased a vehicle in over 9 years and was happy doing business with him.

VicNic

7 de feb. de 2015

Was hesitant to go to any dealership after having a bad experience the evening before, but my mom and I went car shopping yet again. We were not "swarmed" by salesmen. I actually approached Aaron Meier who became our salesman. He was not pushy, he was patient and very kind with my mother and myself. We had our own financing at what we thought was a great rate. BJ Drew fought to get us a better rate, so we went with them on that as well. We are very proud owners of an Acura and are so glad we feel we have an honest group of men to deal with. Wade also filled in a bit while Aaron assisted other customers. That was very much appreciated. They were great! Can't thank them enough!!!

smit65714

6 de feb. de 2015

Jesse and BJ were great. My experience was very quick. I would recommend Acura of Springfield for your next vehicle purchase. Great overall experience with them.

Lewis Davies

5 de feb. de 2015

The service department was very pleasant and kind to me when I arrived and keep me informed of everything that they were doing to my vehicle while I was waiting.

Joy

2 de feb. de 2015

The staff was friendly and helpful. The waiting room refreshments made the time pass quickly and I was able to use my iPad to read while I waited.

MShrum

1 de feb. de 2015

We found an MDX online we liked and made the 2 1/2 drive to Springfield to drive it and take a closer look. When we arrived, Aaron greeted us and explained the vehicle. We drove it and expressed some concern we had with it. Aaron told us of a similar one that had been traded in the night before, but wasn't cleaned up. We looked at it, drove it and decided that was the one. Aaron was excellent to work with and very professional yet personable. BJ was excellent with our finance options, with all necessary things discussed, but leaving the final decision to us. Overall, one of the best experiences of car buying we have encountered. Wade was very personable and visited with us while Aaron was rushing around getting the car ready on short notice. Just a fabulous experience!!

Ken

31 de ene. de 2015

Wade listened to what we wanted and ask questions what options were important to us. He had the exact car available to purchase when we arrived. Test drive was pleasant, no pressure to purchase he just made sure we were informed of all the options and benefits of the car.

Lindseymg

29 de ene. de 2015

We like to trade cars and we've had our fair share of pushy, obnoxious, and greedy dealers. When we came to Acura of Springfield in Missouri, salesman Aaron had the car waiting out and ready for us even though we did not make it to the dealership until around 6 at night. It was already dark out and Aaron recommended pulling the vehicle into the garage for easier and more efficient viewing. He then allowed both my husband and I to test drive the vehicle for a good while. When we decided that we did want to purchase the vehicle, the price game went quickly. I'm used to spending at least an hour or two debating prices with dealerships, but the already low price that was originally on the used vehicle we wanted was able to be negotiated down quickly to our affordable price. From the time we decided to buy the car to the time we walked out the door with the keys and all of the paperwork, it had only been about 30 minutes, and we left feeling like we paid a very fair price. We will deffinately be recommending this dealership to our friends and anyone else in search a new vehicle!

Manda_07

28 de ene. de 2015

I had an appointment at 3:20 but I showed up at 2:45. They got my car right in and I was done within an hour!

Bob

23 de ene. de 2015

Provided prompt service with excellent results. Completed on time as promised. Great facilities to spend time while waiting for your vehicle to be serviced and pleasant personnel to be around.

Mykhailo Bondarenko

21 de ene. de 2015

Yesterday I became a happy owner of 2012 Acura TSX. Never thought about getting an Acura, price was little over above my budget, stopped by the dealership just to check it out. My sales person was Wade McCamey, true PROFESSIONAL!!! After a very nice test drive, he showed me and my friends dealership inside, we was.very impressed with the level of customer service they have!!! I loved the way they treat theirs customers even they knew I wasn't going to buy a car, I felt like I was talking to my good friends. 50% of my decision was because of very good job of Wade McCamey, the other 50% was because of very good job of finance person BJ Drew,he can do a magic with banks, I got a very good deal and Awesome rate that would never expect being a first time buyer . HIGHLY RECOMMEND ACURA of Springfield to everybody!!! They made me a happy new owner of a beautiful Acura TSX!!! Thank you a lot guys!!!!!

meganandryan

10 de ene. de 2015

We had such a great experience at this dealership (Acura of Springfield). Wade met us at the door and immediately asked what we were looking for in a vehicle. They had one of each model inside the showroom, so we were able to spend the amount of time we needed checking out the vehicle and learning about it without getting cold or wet outside. After he gathered information about what we were wanting, he went and pulled it up to the door for us to test drive. We never walked through the lot, never tried to pick something out from their inventory. He just went and got it for us. It was SO EASY and fun! Wade accompanied us for the test drive, and taught us about the vehicle's features as we drove along. BJ in finance was great to work with, too. Highly recommend! They made the potentially stressful experience of purchasing a new vehicle so simple and enjoyable. :-) I laughed on the way home because this experience was so extremely different from any other that I just couldn't believe it. Megan and Ryan

vanman66

23 de dic. de 2014

This was by far the easiest purchase I have ever had. I came through the lot on a Saturday evening after the dealership was closed and saw a car that I was interested in. I got home and went online to fill out financing request paperwork and inquire if the car was still available.I received a call on Monday morning letting me know the car was still available and to schedule a time to come in and drive the car. In the mean-time, Wade got my financing paper work moving along so by the time I got to the dealership at 5:30pm I drove the car, decided that I liked it, went through the purchase package paperwork with Wade, then in to the finance office with BJ and was literally out the door with my 2008 BMW 328i in under 2 hours!!I will be back to Acura of Springfield in the future.

teamthomas

22 de dic. de 2014

Jesse and Lucas are just awesome in their roles at the Acura Dealership here in Springfield! Hats off to them and their support staff.Randy and Jenny Thomas

frk55

21 de dic. de 2014

Very good experience with everyone at Acura of Springfield. Wade was extremely helpful as a salesman and professional. Lucas and BJ were very helpful and professional as well. Aaron and Anthony were helpful when Wade was on his day off. Thank you again for a wonderful experience.Frank HendersonDestiney Henderson

Rob

17 de dic. de 2014

My driver's side seat had a bolt missing. Service department personnel fixed the seat and changed my Tl's oil quickly. The service department personnel provided excellent service.

Dbandywp

15 de dic. de 2014

Best dealership we have ever purchased a vehicle from. We purchased our fourth Acura because of this dealership. Our salesperson Wade is by far the best representative we have ever worked with. The service department is unchallenged by any other dealership.

randy.fender.1

14 de dic. de 2014

Very courteous and professional. Nice experience. Clean, beautiful facility. Good selection of what we were looking for. Acura makes a superior vehicle, compared to all that we shopped against. Happy with the decision we made.

Lewis Davies

11 de dic. de 2014

It was a little pricey but it was worth it. Very friendly people and they kept me informed as far as what they was doing to my vehicle

Tony Iaguessa

10 de dic. de 2014

I brought in my 2002 MDX because of a Check Engine Light issue, first time I have had a CIL and the vehicle has 170k miles on it, it amazes me that these vehicles are so reliable. Anyway, there were several components that needed attention, Spark plugs (never replaced) fuel injectors and or EGR valve clean and or replace. All of these being replaced at once would be extremely expensive, so I opt in for the spark plug replacement first. Regardless if this fixed the issue or not, they needed to be replaced, $300.00, well worth that if you only have to replace them every 170k miles! It didn't solve the CIL issue, so I guess the next step will be the fuel injectors, $1100.00. That will have to addressed next month :(. Although the plugs didn't solve it, I'm very pleased that the service writer is willing to work with me as we address this random problem as I can afford it.

jamieesch

29 de nov. de 2014

I'm utterly amazed at the great service Wayne and his staff provides every time I come to the dealership. No matter what my issue is, they are always so accommodating and take car of my car quickly and happily. I can't say enough about their service. Thank you.

Wonka26

27 de nov. de 2014

Service was performed as promised. The price for the service was fair and the work was completed efficiently. I came in earlier than my appointment time and they accommodated me and completed the service before my original appointment time.

Tony Iaguessa

26 de nov. de 2014

Well, on this visit it was just an oil change. But I have to tell, you are treated as if you are their only customer. Hands down, the best Luxury dealership in the city.

tazrw

16 de nov. de 2014

Thank you all for this being very smooth and not time wasting. Was glad we were able to get it all done in about an hour of time.

Wilda Vierkant

14 de nov. de 2014

The best service one could ask for,the waiting room is the best! Really pleased with my car.This is the 4th Acura I have owned, had a 02 kept it 12j years with no problems.Wilda

misterovich

12 de nov. de 2014

Everything went well. The work was performed promptly and the waiting area was clean, welcoming, and friendly. All of the staff did an excellent job of making us feel taken care of.

Molake03

4 de nov. de 2014

Experience started with Brianna who helped me online. She was very prompt in her responses and was able to provide me a direct line to call in case I had any further questions. Once I got to the dealership was immediately greeted by Chris who was very personable and made me comfortable with the entire buying process. Will be buying more vehicles in the future from this dealership due to the tremendous service and will also refer everyone I know to this location so they can have the same experience I receieved!!!!

becky.mcclelland.16

31 de oct. de 2014

Love the service at Acura. Best place for service and will be switching our Honda Pilot's service to Jay Wolfe Acura as well. Super friendly - always professional - keep you updated on what's going on with your vehicle - wouldn't take my Acura anywhere else!

Janytraveler

29 de oct. de 2014

We felt like old friends the moment we entered the dealership, from the time we were greeted to the time we left after buying our new car.

jwhytlaw

18 de oct. de 2014

We had a great experience buying our new MDX. Jesse Tinucci went out of his way to find us the car we wanted. We will most likely come back again for our next new car.

DLWheels

17 de oct. de 2014

I expect and appreciate good service on my Acura vehicles. I previously owned a 2001 MDX (over 195,00miles) and currently own a 2013 RDX (20,000 miles). I have always received competent & efficient service from Acura of Springfield; that's one of the reasons why I continue to buy and service my vehicles with them.

Angela Moore

10 de oct. de 2014

I come to Acura for free oil services as part of my vehicle purchase. They are always friendly and thorough and usually get me in at my convenience even with same day requests. I know they have made notes on my file regarding recommendations and the fact that I have repairs done elsewhere. There are two reasons I did not submit "excellent" in my review.My first concern is a current noise that's been ongoing for several months that another facility said is the hub bearing but Acura said is the intermediate shaft if I remember correctly. I brought my records and inquired that both bearings had been noted as a concern on my Acura records and one was recently replaced. I trust both facilities but cannot afford an incorrect repair or a 3rd opinion. My second concern is that on my last visit I was told the maintenance light needs to be on at the time I bring my car in for the free oil change. The "reset oil life" message was on the morning of my oil service but I pushed the knob to clear it so I could see my odometer and verify it was time for an oil service. My odometer was within 200 miles of the Acura reminder sticker. Due to my profession of food delivery, I usually drive that many miles in 2 days and I work long hours so I have to take advantage of time off work. I also have to reset my mileage daily for work to track miles for tax purposes. For those reasons I feel it would be nearly impossible to bring my car in for service while the maintenance indicator is on. I am willing to take a picture when it does come on so it is dated and timed for me to show the service department at my next visit.The lifetime free oil change was a perk when I was deciding on making my car purchase from Saturn. It was an important factor when I calculated the overall cost and savings. I have not nor will I abuse this benefit by bringing my car in ahead of schedule. My time is as valuable as the technicians who perform this free service.

Sunshine2020

24 de sep. de 2014

The car was exactly what I was looking for! More I drive it the more I love it. Aaron was awesome! Helpful not pushy or annoying! Helped explain all about the car. I can get "fussy" easily but he stayed calm and pleasant! Highly recommend this dealership! Love love my car!

Navy Man

23 de sep. de 2014

From the moment we hit the lot we were greeted with smiles and interest in what they could do to truly help us find the car of our dreams. Aaron was spot on and we were test driving in only a few moments of finding the car we were interested in. Loved the car and Aaron walked us through the whole process with ease and we truly enjoyed our experience. You can not go wrong buying here and like us you will be smiling the whole way through. Thank you Acura of Springfield we will be back.

Tony Iaguessa

22 de sep. de 2014

Most repair shops in the Springfield area claim that they can service Acura's as good if not better than the dealership for less money. That is not the case that we found. Don't trust anyone, no matter how big they are or how many billboards they may have around town, to servicing your Acura. It's a finally tuned performance automobile. Treat it right, and it never let you down. This is coming from someone that has 200k plus miles on an MDX and it always has been serviced at an authorized Acura service center and always will be.

Laakers1

21 de sep. de 2014

I am supposed to have free oil changes for lifeOn this car. This is the second time theyHave tried to charge me. The first time, I think I actually paid the full price becauseI wasn't even aware that I was supposed toHave free oil changes. I am skeptical. IDon't know if they were trying to get meTo pay, or if both times really were an accident. I have always liked the service dept at this dealership,But was less than impressed with sales andWill never buy another car there.

jhosack1

10 de sep. de 2014

We had a time frame and the staff worked with us to get the purchase done rapidly. Everyone was pleasant. The test drive was also very pleasant. We were please that there was an example of the exact model we were interested in on the lot. We were also pleased that it had been trucked in and not driven in from some other city, so it truly was a new car. The salesman was very knowledgeable about the car's features.

ads7680

2 de sep. de 2014

Very nice, laid back dealership. Such a refreshing change from experiences with other local dealerships in the past. Chris Gatlin, Lucas and B.J. are all are very customer-oriented in their approach. Chris, especially, was a very hard worker and very dependable.

Mary Moyers

28 de ago. de 2014

My check engine light came on, so we made & appointment with Laura to bring it in & have it checked out. They found that a sensor with code po141 was bad. They ran the function test & found it failed the test & was indeed bad. Laura told us they would have to order the part in but could have it the next day so we stayed in Springfield that night (WE live in Jefferson City, Mo.)& the next morning the part was there. They installed it right away as she had promised & we were able to be on our way.Being able to get the part the very next morning was very important to us.They also offered to loan us a car, but we didn't take it as the wait time was not going to bethat long. We appreciated the offer in case we would have had something we needed to take care of.

djukena

27 de ago. de 2014

Recently the a/c went out on our 08 Acura RDX. It turns out there was an extended warranty. Since they had to keep our car overnight they gave us a loaner to use which was good since we live over an hour away. When we picked it up the next day and were coming back home, the a/c stopped working again. This was on a Saturday and I left them a message expressing my frustration. They called first thing Monday morning and assured me that they would send a tech down to my house to swap vehicles and get it fixed. As it turns out, it was another part that went bad and was not at all related to the work they had done. And they did not charge me at all for the extra work or for coming to pick it up and bring it back. The really do go above and beyond what is expected and I am very grateful. Everyone I talked to was extremely helpful and easy to talk to. I will be recommending them to all my family and friends.

TheCaptq

26 de ago. de 2014

Chris and BJ stayed last Saturday night to finish up the paper work so we could drive our new Acura home. Chris ran out of time to demonstrate all of the features of the Tech Package, but there were so many a book review at my own pace is best.

mdx4us

21 de ago. de 2014

each and every time I have had service to be done on our mdx the Springfield team has gone above and beyond to make sure we were taken care of. Thanks

Mike Ballard

20 de ago. de 2014

I had a great experience at this Acura dealership in Springfield, Mo.I will come back for my work to be done on my Honda as well as refer friends to this dealership when they are looking for another vehicle.

Knutschen

19 de ago. de 2014

I had a flat tire and needed a tire that I had at home installed. My wheel was slightly bent and they were able to but my tire on it. I was advised that I would need a new wheel it was holding a seal. I drove across town and had a flat tire. They told me they had checked it a few times before releasing the car to me. I am now getting a new wheel and hopefully all will be good.

tmrwilson01

19 de ago. de 2014

I have had my Acura MDX since 2007 and I have never been to a dealership that treats you like Acura of Springfield does. Great customer service every time.

DuckSoup

9 de ago. de 2014

We purchased our 2007 Accord from Jay Wolfe Honda in Kansas City, MO and have it serviced at Springfield Acura in Springfield, MO. Personnel in both dealerships have treated us with courtesy and without hassle during our visits. Thank you Jay Wolfe management for creating an excellent culture among your dealerships' personnel.Karen & Don

guybatesdds

4 de ago. de 2014

Purchased my 3rd MDX from Acura of Springfield 2 weeks ago. Looked at other auto lines, but the MDX and, most importantly, the service at A of S made this any easy, almost mandatory, decision.

Topdog_hi

2 de ago. de 2014

I knew what I wanted. Price could of been a little better but overall satisfied. Wish they would give a key chain, sticker, or anything to show their appreciation that you are a new owner.

njsteele

1 de ago. de 2014

everyone was so nice, I was just there for an oil change they washed and cleaned the car that was a nice bonus. the staff were so friendly and made sure to ask if I needed any drinks or snacks while I waited.

Middleby

19 de jul. de 2014

Neal was very courteous. He was very kind and took the time to explain things to us and made sure we were taken care of.

sassyanne01

17 de jul. de 2014

over all, the team does a wonderful job and makes us feel like we are not just customers but friends. Laura Graham is one of the best service personall that you have nad we always hope that we would get her when we do come in, she gives 110% all the time.

tamiwarren

17 de jul. de 2014

Everything was as quoted. Loaner car was nice. Car was washed. Service techs were friendly and helpful. I would bring my car back more often.

Wonka26

15 de jul. de 2014

The deal ship and associates Made it easy. I was not intending on purchasing that day, but the dealership was easy to work with and accommodating to my needs.

dbixler

15 de jul. de 2014

Great experience. Had my leather cleaned and RLX serviced. It was great climbing into a clean fresh car at the end of the day. Thanks.

Lewis Davies

15 de jul. de 2014

The service department was very friendly and keep me updated on the status of my vehicle. The wait time was just perfect. Great job. Thank you

sportingbill

13 de jul. de 2014

We take our cars to Acura of Springfield regularly so when I discovered a nail in a tire I drove there and asked if that was something they could help with. Yes was the answer and problem solved while I waited. Plus the car was washed. Could not have been an easier solution to a vexing problem.

fixnothing

12 de jul. de 2014

Came back to Acura because of the way they take care of you. Service, Parts and Sales experience is always top notch. Service and Parts departments very friendly and helpful in meeting our needs and questions.THANK YOU

pimmer01

11 de jul. de 2014

Great cookies. nice waiting area, friendly staff, as usual. I've been dealing with your dealership for many many years. I have seen many changes over the years. Some good, some not so good but not life altering on my part.

Sbacorn

2 de jul. de 2014

I dealt with Laura in the service department. She did a wonderful job as she always does. The level of service that she gives and Jana is probably the reason I will buy another Acura. It is the best service department in town.

fixnothing

1 de jul. de 2014

Wade McCamey bent over backwards to satisfy our needs. He stayed over two hours to finish our purchase. He was not PUSHY but very informative about what we could and could not do. He explained all the nuances of operating our new RDX. Everyone did their best to help us get this pushed through. Finance Director, Mr. Drew was informative and treated us with respect and tried to help us get into the RDX. We owned a 2002 MDX for 8 years and used this dealership for all our repairs and everyone has always treated us with respect and fairness. And, I feel that is one of the main reasons we came back to this dealership.

DeanPuth

29 de jun. de 2014

Even though the repair cost were very substantial (several thousands), and close to the total value of the whole car itself with 230,000 miles and 13 years old, it had to be done to put a great car back in action, and the service team was very helpful and got things done in a short time that NO other auto repair company within 200 miles + (that I could find) could do, and with the expertise that they demonstrated this time and in the past. Thanks to ALL the team that worked on my MDX to get it back on the road and made it possible for me to brag about my Acura to everybody! The service crew really took care of me and I really appreciate it! That's one reason that I keep driving 180 miles to come back all the time. (and the loaner car was the cherry on top!) These aspects set you apart from the crowd of auto companies that that claim quality but fall way short. As soon a s I am ready for the next car I will be back with no hesitation. I hope that you make sure to pass on this letter to the ALL service team so they know how much their work means! Acura and the Dealership should be proud of, and reward them for their exemplary efforts! Thanks Again,Dean PluthHa Ha Tonka , MO

van mom

28 de jun. de 2014

Submitted the email online through cars.com, received a phone call very quick, they gave me what I wanted for my trade, listened to my financing needs, got us in and out quickly and the facilities are top notch. There was not a single negative out of the whole experience. It was no pressure and I didn't feel swindled when I left.

t23bucket

21 de jun. de 2014

Acura of Springfield has one of the best Service Centers that I've ever had work done for me. Service Writer was great about keeping me informed about work and got me a rental car as need to get my work done. Thank You all at Acura of Springfield for the great job

siryarquest

20 de jun. de 2014

If there is one thing I can say about about Springfield Acura's service department, that would be it, extremely thorough. Some may suspect they are just looking for ways to make more money per visit, but I don't believe that for a minute. When they recommend services, it's for your benefit.My MDX has over 200k miles on it, I would attribute it's longevity to having it serviced regularly and only at an authorized Acura dealer. The vehicle drives as good today as it did the day we bought. Granted we have spent almost as much servicing it as we paid (used purchase price) for the vehicle, but it has been well worth it. Everyone at Springfield Acura has been extremely helpful, they always go the extra mile. I like the service department so much, I just purchased a used Acura for my son to take to college so he too can see what it's like to be part of the Acura family versus just another Honda owner.

Brad

20 de jun. de 2014

We took our car to Acura of Spfd., Mo. for service/repairs and Lucas, Wayne and the entire Service department did an incredible job! They got right on it, called with explanations of everything that needed to be done and then did it in a very timely fashion. All in all, the best customer service I have ever received at a car dealership. Outstanding all the way around!!!

Jhawk3184

11 de jun. de 2014

Wayne and Elizabeth are very friendly and extremely professional. They put me in a loaner and called me as soon as it was finished. Quick and easy process.

BerniStaub

17 de feb. de 2014

I tried to buy a used certified vehicle from this dealer. Was quoted a firm price via email from a sales manager and had a good old bait and switch pulled on me...quoted price was not honored. Odometer reading was stated wrong in advertisement and the general manager mixed up letters in the vin numbers...hmmm, filed a complaint with the attorney general and the local BBB.

Bettyann

24 de nov. de 2013

I always feel like a member of the family, coming home for a visit. And I know my service or repairs will invariably be done well, quickly, professionally, courteously, and guaranteed to be done right.

Tommy B

24 de nov. de 2013

Great place love the waiting area. Fast service. The concierge service was amazing and enjoy the coffee.

NJL

24 de nov. de 2013

Service was prompt, staff friendly and helpful, and kept me informed. The waiting experience is pleasant and comfortable. I bought my MDX in 2007 and they still treat me like a new customer.

Mark again

16 de nov. de 2013

Great Service... Great People... Great dealership...

Rhonda K

16 de nov. de 2013

I have to check N/A for buying process as I still am driving my 2004 TL with almost 180,000 miles on it! I am taking only to Acura of Springfield for service work as I have learned in the past, it makes a huge difference in the quality of the work that is done. Taking this car for the recommended service and some TLC for the exterior keeps it running and looking great! But when it is finally the time for another car, I know where we will go!

Kris

14 de nov. de 2013

5 Star, EXCELLENT! I was glad to get a loaner car while my car was being serviced and my car was vacuumed and the exterior was nice and clean.

EdG

14 de nov. de 2013

We broke down and had our car towed to Acura of Springfield. From the very beginning, Seth from the service department was helpful and assuring. We required significant repairs to get our car back on the road again. Communication from the service department was timely and accurate. I felt confident through the whole process that work was being done properly. It was a pleasure to work with Acura of Springfield.

Adams family

12 de nov. de 2013

Thanks for the nice new waiting lounge for service dept customers It's truly first class and does impress the Acura owners as being special Thanks to Laura for looking after my daughters RL needs for scheduled service Also thanks to Seth for pointing out my TL tires were in dire need of replacement which he did research cost of replacement set of tire brands and prices

J. L.

9 de nov. de 2013

I arrived a little early as requested, and the service area was ready for me, assessing anything beyond the oil change my car needed. Within 75 minutes, my car had been checked, made ready for winter driving, and washed. The waiting area has a pleasant atmosphere and comfortable seating. I was asked if I needed anything from the food area, which was a nice touch. Even though I must drive a 150 round trip, my car has never been serviced anywhere but Acura, since I know the work will be done correctly by trained mechanics.

Jeff Switzer

8 de nov. de 2013

Acura has been my dealership for many years. I started out with Saturn of Springfield, and when they merged, I moved to Acura of Springfield. They have always been reliable, courteous, and not pushy. They always ask me what I need and then bend over backwards to help me get it with my limited budget. I work two jobs, one of which is a delivery driver. So, I put ALOT of miles and wear on my vehicle, and I need it in good running order. The people in service take wonderful care of me and help me get the essential repairs I need to keep going. When my previous car died, they were there to help me get a reliable used car to replace it. Just getting ready to roll over 100K miles, and the car is still in great running condition. I love the new facilities and they are constantly working at making the customer feel comfortable and not pressured like the other dealerships I have had to work in the past. Highly recommended!

Tony I, AOS Fan

7 de nov. de 2013

Like most of us, we're always trying to save money, but it never pays to NOT use an authorized Acura Service Department. I made that mistake twice! First time, I took my 2002 MDX to a local repair shop to have my timing belt replaced, AOS (Acura of Springfield) quoted me $1000.00 plus, the local shop was $640.00. What I didn't realize was that AOS doesn't just replace the timing belt and waterpump like the local shop did, they also replace the spark plugs and perform a valve adjustment. the total of just those two services by themselves is $600.00. Simple math tells you it ended up costing me $1240.00 for what AOS only wanted $1000 for. Here's the other time. I had a knocking noise coming from the right front tire when going over speed bumps, I did my research and it's a common issue due to normal wear and tear of the sway bar bushings. So I had the "local Shop" quote me a price, $100.00, no problem, do it I said. The noise was still there, they said it needed link rod bushings etc, $300.00 total. I'm like fine, fix it. It was a little better, but not perfect. Drove me nuts for months, I hate road noise. I recently took my MDX into AOS for service and asked them to look at it. They told me that I need sway bar bushings. I was very puzzled, I told them that they had already been replaced, they were 100% positive that they were not replaced or not replaced correctly, and that's what I need to do to fix the "knocking noise" going over bumps. The price? $130. I had them do it, and now it's perfect, like new again. My point? Always use Acura of Springfield or your local Acura Dealer when you need repairs and service, you will not save any money going elsewhere and in most cases it will end up just costing you more. AOS's service department and their service advisers are the best. I know this because I have been driving Acura's, 9 of them in total, for over 20 years. They never steered me wrong, no pun intended. Great job guys, keep up the good work. Tony I

Marty99

5 de nov. de 2013

Top notch service and people. Always a pleasure to make a visit.

Markie Mark

2 de nov. de 2013

First of all, I bought my new 2014 MDX at Springfield Acura in June and it was a wonderful experience.... This was my second new car from this dealership and hopefully I will be able to continue that legacy... Todays visit to service was for some warranty work and as usual the service was tip top.... Jana took care of everything for me from beginning to end and I can't image getting better service.... I absolutely love my new MDX and would recommend both the car and the dealership to anyone that asks and to some who don't... I would also tell them to avoid Reliable Toyota Lexus like the plague....

M A Cook

30 de oct. de 2013

SPRINGFIELD'S BEST CAR SERVICE - I have never been disappointed! I appreciate individual assistance with the same person/s each time, the advice, and suggestions! From service counter to servicemen in garage. Everyone in the dealership is so friendly and helpful!! I couldn't do without all their help

Mcoop

28 de oct. de 2013

Everyone at Acura of Springfield was very courteous, respectful, helpful and overall my experience purchasing my new vehicle was excellent.

Darlene Jansen

28 de oct. de 2013

Happy with the service and care given to my MDX. Your service area is very professional and interested in customer service. I am always impressed with your staff and the work they perform. Thank you!

Allen Minor

23 de oct. de 2013

I have a Saturn Sky Red Line. It needed a new battery. To replace the battery you have to remove the fender to get to it. The mechanic who worked on my car had plenty of experience and was able to complete a two hour job in one hour. I was surprised at how short the visit was and in addition I received a car wash. I am very please.

georgelam

25 de oct. de 2012

I have purchased 6 new Acura's from Acura of Springfield over the years and they have been incredible. They always provide high quality service and I can depend on them to go the extra mile. About 4 years ago I owned a new TL and the battery died for some odd reason. I was at a meeting all the way on the other side of town. Their service staff drove over to the car and resolved the issue. When I went to leave the meeting, the car was working with no issues. There will always been issues with things in life. I chose Acura of Springfield because I don't want to have to worry about my car. I want to get in and drive. They give me that confidence. Thanks guys.

eduardo

20 de ago. de 2012

Bought 2 mdx from them w/in 2 months, both occasions i paid cash- so no problem. last week i test drive a used pick-up and talked to the same sales agent- a young hispanic. I told him what i want & he told me he'll talk to the manager-lucas. Called me and left message on my cell saying we have a deal and i should put a deposit ( this was saturday) called me on monday and told me the same. toldme to come. I did. when i got there and they had the keys for my trade in-things changed, like we didn't have an agreement. That when the pressure starts.. So beware if you have a trade-in. I did not buy the pick up, asked for the keys and left.

BOZMAN

26 de jul. de 2011

Here's my experience following several oil changes: 1. torn leather seat 2. fire arm left in loaner had to return car 3. scratches on one side had to be corrected 4. during safty inspection mach.broke mirror The car looks like a 4 yr. old cleaned it with a dirty rag. My car is always clean and looks better going in than it ever does coming out!!

Yukon owner

25 de jul. de 2011

Everyone was friendly and the process didn't seem complicated. I didn't feel sold to at all

NoGames

24 de jul. de 2011

It was time for my husband and I to purchase a "new to us" car and we had a certain budget, tighter than normal when car shopping. The staff at ACURA of Springfield was amazing. They listened to our needs without pressure. Actually, quite the opposite, they waited on US. Wade McCamey listened to every "want/need" we'd hoped for in a car. Then, we told him what car payment we wanted/needed ... it wasn't easy ... but, he performed magic and we are driving the car now :-). Before we drove away, we sat in the finance area with Ron ... instead of annoying pressure, he educated us and we had some laughs on along the way. We've already sent a friend to the service department. And, we will plan on seeing the staff again at the service department as well ... pretty much for oil changes & car washes - lol! Thank you for an EXCELLENT experience ACURA of Springfield.

larry

19 de jul. de 2011

i had my service at jay wolfe acura of springfield, the cleanliness of the dealership and the way i was treated has put a whole new perspective what car service can really be. thanks!