Martin McGregor

8 de mar. de 2016

You would expect a little bit more of Shark Tank feeling when entering a dealership, it's very reassuring to know I will always get a warm welcome from the skinny guy sitting at the front desk, He's kind of like a walmart greeter, trust me, you'll know who Im talking about. everytime my Mazda has been serviced I have never been tossed around or overcharged with weird fees for things that don't need to even be repaired, and when I tell them my brakes are squeaking they actually fix my brakes and not try to tell me I need a water pump and timing belt!! Sounds familiar right? Jessica and Dave have truly earned my business. it really is a breath of fresh air to know my Alan Webb Mazda isnt the "typical" dealership you expect.

Mike

8 de mar. de 2016

I live really close to Alan Webb Mazda, and once I brought my car in for service, they quickly found some time to squeeze a simple oil change into their busy day. As soon as I walked in I felt like I was part of the family. Not only was I greeted and taken care of by the service advisors, but the salesmen as well. They were easy to talk to and made my 45-50 min wait turn into what felt like a 15 min conversation with a good friend. Thank you Alan Webb Mazda!

twnewell

31 de jul. de 2015

I have purchased or leased many cars over the last 51 years. As mush as I love new cars, I have equally detested the painful process of their acquisition, that is, until recently.My experience at Alan Webb was, dear I say, enjoyable. My salesperson was personable, professional, and very knowledgeable. He even suggested that I bring in my two large dogs to insure the vehicle met all our needs. His follow up and follow through were exceptional. I clearly "got" that his management was supporting him.I was clear up front on what my goal was for my trade in financially. He supported me in meeting that goal without all the usual height pressure game playing. The whole process was done in a most timely and efficiently manner. I drove away in my awesome 2016 dark crystal blue CX-5

SpeedyMom

27 de jun. de 2015

We have purchased a total of 3 Mazda cars from Alan Webb. We currently have 2 Mazdas and always take them to be serviced at this dealership. The customer service is excellent- above and beyond expectations- and the mechanics are knowledgeable and take great care of our cars. They never try to get us to buy extra services that are not needed- if they recommend a service, it is needed. Everyone is very helpful and has a great attitude. It is always a pleasure taking our cars to be serviced- usually this is a boring task that I try to avoid. But Alan Webb makes it so easy and nice, that I actually look forward to taking care of my car.

Jeff S.

2 de ene. de 2015

My Wife and I bought our 2nd 2015 Mazda CX5 from Alan Webb Mazda and were VERY Pleased with how we were treated. We worked with Jerod the Sales Mgr. for the deal and the Slaesman was Tre and he helped with the delivery he even helped us move items out of our trade in car.We were treated with FULL respect and Jerod did everything he could do to get us a GREAT Deal ! Jerod and Tre are both perfessional's and we will return when we need a car in the future.

abc123

22 de dic. de 2014

I live in Colorado and was looking for a specific car that was tough to find locally. I thought I found what I was looking for at Alan Webb, so after a few phone calls we agreed on a price and a trade-in value for the car I was going to drive there and trade in. On two separate phone calls I asked April if the vehicle had been smoked in and was assured that it had not. I put a $500 deposit down and drove there (18 hours) to pick the vehicle up.As soon as the door was opened, I knew it had been smoked it. April denied it, so I pull the cig lighter out, and sure enough, it had been used. She claimed the lighter was not previously like that and then takes it inside to (I guess) the manager to show him. I back out of the purchase, with April and the manager continuing to argue that the car was not smoked in (despite the used lighter!!). So I was out 3 days of my time, a day off work, a few thousand miles on my truck, and $400 or $500 in gas and hotels. The most ridiculous part of the whole thing was that they tried to keep my deposit, and only agreed to return it after I continued to argue and insisted on speaking with the manager. I was completely calm and polite during all of this, but they never apologized and were flat-out rude to me after I backed out of the purchase.At best, these guys are incompetent, rude, and couldn't care less about completely screwing someone over.

MetaLoft

17 de nov. de 2014

Cody and Dave at Alan Webb Mazda exceeded our customer service expectations. We found a great certified pre-owned CX-5 on their lot. Cody was incredibly helpful and low-pressure. We arrived at a great price and Dave was efficient in completing our paperwork and getting us on our way. We looked at similar cars on other lots, and were glad we took our business to the great sales staff at Alan Webb.

consue70

14 de nov. de 2014

My husband and I were afraid to step on any car lot to look into a new car. We did not want any pressure about buying a car, just some facts about different cars. We went to Alan Web Mazda, as we had already dealt with several car dealers that day, and we were getting really frustrated. It was a breath of fresh air at Alan Web. Our sales person, Urbano, who unfortunately no longer works there, was awsome! We came home with a new Mazda, and we love the car. It delivers everything we were told. We still go to Alan Web for service, and we leave happy everytime. The customer service is superb! Anyone you talk with is happy to answer your questions, and they do not make you feel like you are being bothersome. They will give you suggestions about different things, but they never pressure you. We will definately return to Alan Web Mazda for our next car.

MCB

7 de nov. de 2014

We've all heard the horror stories that can come with buying a car. At age 55, I have more than a few of my own. When my wife and I decided to upgrade from a Jeep Grand Cherokee to a Mazda CX-7 we went to Alan Webb Mazda here in Vancouver, WA. I HAVE NEVER HAD A MORE PLEASANT CAR BUYING EXPERIENCE IN MY LIFE (caps lock intentional, shouting with joy)!! Our salesperson, Brian Lowe was incredible. Brian is actually now one of the sales managers and can work even harder to earn your business. I have referred close to a dozen of my friends and family to Brian and Alan Webb, that have all purchased and had the same incredible service and experience. Even without the added bonus of the $100 referral fee I would shout the Alan Webb praises from the rooftops. Looking for a different, POSITIVE car buying experience? Go talk to Brain Lowe at Alan Webb. This is the way a car buying experience should be.

knepbra

3 de oct. de 2014

What a horrific experience.Well, that's not completely accurate. My first sales guy was wonderful and very knowledgeable. Unfortunately, when I returned the following day to sign papers, he wasn't available. I was handed off to a 20 year old kid who could barely answer my questions, let alone handle a sale on his own. They had hand off tactics, sharky sales talks, and just bad practice in general. After given a ridiculous price on a car, I expressed that in no way was I going to pay sticker price. He asked for my counter, which was $3500 below MSRP. Not unreasonable in my opinion. He returns 25 minutes later saying he can't come close. I tell him thanks but no thanks, and walk for the door. No harm no foul at this point.Another kid who couldn't be older than 22 literally CHASES me to the door with the quote page. He starts in on how I'm insane for asking them to come down that low. To be fair, when I offered that price, I hadn't yet seen the invoice. Kid #2 tells me I'm stupid and ridiculous for even thinking they'd do that for me. He then insults me further by offering me less for my vehicle in an I'm-smarter-than-you-but-I'm-a-tiny-man-with-a-complex kind of attitude. This was the wrong way to talk to me.... it then resulted in me shouting at him for being unprofessional, rude, and downright insulting. Little brat. Is that really the way you treat someone who is trying to spend $25,000 in your store? Methinks not. Mind you, this shouting match happened in the showroom as they were trying to lock down at least 2 other sales. The low-road person in me really hopes they lost out on those deals as a result of his idiocy. I bought a Ford after that. ;o)

Delinda60

24 de sep. de 2014

Alan Webb is a fair no hassle car dealership. I bought my car at Alan Webb & get my car serviced there too. They are easy to deal with & the customer service is #1

joe&linda

13 de sep. de 2014

Very professional and polite experience. I would recommend Alan Webb Mazda and I would definitely recommend them! Tre Larson answered all our ?'s and was very helpfull.

Skipper1952

24 de ago. de 2014

I took our 2003 Miata in to get a new key and FOB made. Scheduling the appointment and ordering the parts was very easy. Upon arrival, I was greeted by a friendly Service Rep who wasted no time getting me set up for the work that needed to be done. An accurate estimate of charges was presented as well as an estimated time for completion. The waiting area had a nice-sized T.V. that wasn't working well, so a customer turned it off. Newspapers were weeks old. They should have had complimentary beverages, water, coffee, etc. The work was completed ahead of schedule and was completed as promised. I was able to order some additional parts with the promise of assistance with the installation. This was SERVICE AT ITS BEST! Many thanks to the Parts/Service staff.

Jeff Self

6 de ago. de 2014

My wife and I bought a new Mazda CX5 from the Sales Mgr. Jared. We were so happy with our buying experience , Jared has us in his office and gave us top dollar for our trade and a very good price on the new CX5. Jared treated my wife and I with respect and there was NO GAMES. We have bought all of our cars from Allen Webb Mazda for 14 years and plan on buying more from them in the future. Jared had a salesmen Cody go with us for the test drive and he helped with the delivery , he was very perfessional as well. We are VERY PLEASED !!!

clgregerson

4 de ago. de 2014

I purchased a new Mazda 5 and it was a very smooth deal. Tre Larson was a super nice guy! I have bought many cars and have to say that this experience was the best I've ever had!

arunmaha

29 de jul. de 2014

i bought new Mazda 6 and it is really good. I really appreciate the sales person that helps us to understand all details about the prices and features of the car models. And friendly talk.

marilyn104

28 de jul. de 2014

I really enjoyed my car buying experience. I was purchasing a vehicle that is in very high demand --- but the whole Alan Webb team made sure that I got to drive it home. During the test drive, my salesman was considerate enough to show me all of the features of the vehicle by directing me on a route that tested the car thoroughly for safety and handling. When it came to financing the vehicle, there was no judgment about my credit history - only the determination of the staff to find a lender that would meet my needs for factors that were important to me, such as cash down, payments, and loan structure. This team knows their lenders well, and was extremely quick at networking with the banks to make the deal happen. As it approached the time for me to drive the vehicle home, the service team immediately dropped what they were doing to ensure that my new car was clean, full of fuel, and ready to cruise. This team really enjoys what they do --- they have an appropriate depth of knowledge and enthusiasm for the brand, the car buying process, and customer courtesy. I would feel good about referring all of my friends and family to this dealership. I could go on here, but let's face it, I've got a sweet car to cruise in, so... I'm out of here! Thank you, Alan Webb Mazda!

dmcmurrin

28 de may. de 2014

Great place to shop for a vehicle. Cody was our salesman and he was great! Will do business with them for many years to come.

randyb58

23 de abr. de 2014

I leased a Mazda 3 here last month. I got a very good deal and was moderately happy with the process to get a deal. Webb is no different than any other dealership with "sales game". I am extremely unhappy with the customer service/support after the sale. It is 7 days until the first payment is due and I have yet to receive ANY payment information. After about 10 calls to the dealership asking about payment information I was sent to Mazda finance and was promptly asked for an account number that I have yet to receive. I called the dealership back and after 5 or 6 calls was connected to the sales department. They told me to go to a local branch of Chase Bank. In the end I found out that Chase was given the wrong address. Even though I went to great pains to provide my MAILING ADDRESS on many occasions. Apparently, address verification is only important to the dealership when they are trying to get paid. It took 2 hours of my time to chase down the problem and fix the A Webb mistake. I would not recommend this dealership.On a brighter note I LOVE my Mazda 3!!

brooks1951

7 de abr. de 2014

This is our 2nd. car we have bought from Alan Webb, as always great service all around. Buying the car was easy,no hassel at webb dealership

cpepper

1 de abr. de 2014

Worked directily with Brian Lowe in Sales. The inventory at Alan Webb is what lead me to the dealer and the friendly and courteous sales staff is why I chose to purchase my Mazda at Alan Webb. I never felt any pressure to buy, which was really refreshing. It is the reason why I will buy my next car at Alan Webb.

BrentCelmins

16 de mar. de 2014

I had a great experience at Alan Webb Mazda, thanks largely to Cody and financial manager Jacob. Cody is a personable guy who I genuinely believe is looking to get the best deal for his customers. I called to get a price on a 2014 Mazda3 i Grand Touring, spoke with Cody, and within 10 minutes he called back with a quote that I was quite happy with. I circulated the quote with Herzog Meier (who didn't even make a cursory effort at competing with the quote I was sent), and I probably could have taken the quote back to Gladstone and worked the back-and-forth, but frankly, the quote was a REALLY good price.Now, the horror stories you hear usually involve people getting one price over the phone and getting slipped hidden fees. That didn't happen here. Cody was very up front with the fees before I even drove to the lot. $150 doc fee-- which frankly is not surprising-- and of course the $379 titling fee for a four-year registration in Multnomah County. The whole process from when I stepped on the lot to when I drove off was two hours, and 30 minutes of that was my scrutinizing the loan documents.I was a potential cash buyer. I told this to Cody, and he said, "The best price is going to be through financing." This is typical (the dealership gets more incentives if they finance it because Mazda makes money off the loans, which is kind of obvious). Alan Webb and Mazda Capital Services have no origination fees and no pre-payment penalty, so it didn't matter if I took out a loan since I can pay it off next month (though, I qualified for their 0.9% financing, so there's almost no point in paying it off).The price he quoted me over the phone was the exact price that was reflected on the loan documents. Jacob was very professional, didn't make any attempts to sell any extras. He was very patient when I asked to examine the loan document.Now, I did a lot of internet research and knew what to expect. I think people who have bad experiences at dealerships are just unprepared, frankly. Or they look at the experience as an adversarial one, and they feel that "getting over" on the dealer is somehow a win. If you go into a dealership asking for the lowest monthly payment, then frankly, you're a sucker. If you go in and tell them what your exact expectations are, then this team absolutely honors their word.I'm here to tell you: the price was totally fair. Cody was completely straight with me. Jacob was totally professional. The deal was above board, and nobody tried to sneak one past me. Call Alan Webb. Ask for Cody. Get a great price. That's all there is to it. Seriously.

johnheli

12 de mar. de 2014

Our salesman, Bano, was very friendly and knowledgeable AND EXPLAINED THINGS IN DETAIL. He answered all of our questions and concerns. The dealership is very conveniently located for us.

tcbrown

1 de mar. de 2014

Alan Webb Mazda is a dealership that I would have no problem recommending to anyone and everyone. The Salesmen were extremely knowledgeable on all aspects of the car I purchased which was a CX-9 Grand Touring. When I first went to the dealership - I explained to Alex that I did not want to negotiate price with the bickering back and forth. I said that I wanted the lowest amount they would charge out the door.They provided me an itemized list. The price was more than fair. I checked around. I think both Alex and Marty will continue to be successful salesmen; since, they follow up on any concerns a prospective buyer will have. Both of these salesmen worked with me toget a very good deal. Jacob (Finance man) quickly went through the documents and explained all aspects involved in the closing and made the process painless.I think it says a lot about a dealership when after the documents have been signed the salesman takes the time to install the rubber mats for you instead of leaving that for me to do.

mistie08

22 de feb. de 2014

I worked with Natalie and she was amazing! So patient and not pushy at all. She spent a good chunk of time with me because I wanted to make sure I got a vehicle that met all my needs. She answered every question I had and let me know that even after leaving if I needed help with anything having to do with my CX5 that I should not hesitate to give her a call or email. Best car buying experience ever! Would very much recommend this dealership and especially Natalie!

rminder54

19 de feb. de 2014

Cody and Alex were a pleasure to work with. I have driven a Mazda for over 30 years and continue to be impressed by the product and service.

ryanandaudrey

9 de mar. de 2013

I contacted Kim online and she got back to me promptly. She provided great information, help, and customer service. I felt she was a true advocated for the buyer. After nailing down she specifics, I came in and met Kimberly, who has an effortless and honest demeanor - something I very much appreciated. We got down to brass tacks, which was easy, and worked to make sure we got the right car and the best deal. The best part, she worked tirelessly to help us iron out logistics (We bought the car over President's Day, so adding it to our insurance was tricky). I highly recommend Alan Webb Mazda and Kim Fields!!