bpmac008

26 de oct. de 2016

Met my expectations. Staff was friendly and helpful. We are satisfied with the car. We will tell others that we had a favorable experience. We will return.

Juan salas

22 de oct. de 2016

I came in at about 8pm to look at a car as soon as I entered the facility I was greeted and was helped right away, my goal was to just look at the car as I was doing research on multiple cars but ended up getting the veloster R-spec, the paperwork didn't take long I was out the dealer by 9:15 thanks to Mike.

petemcclellan

20 de oct. de 2016

We recently purchased our fourth Hyundai. We have now purchased the last 3 of them from Alexandria Hyundai (one Elantra, one Sonata, one Sante Fe). Our experience each time at Alexandria Hyundai has been outstanding, as evidenced by the fact that we keep returning. I say the third time is the charm, because my wife, and three kids (11, 10, 6) are overjoyed with our new Sante Fe. Our son, in response to a question from school, said his best memory is getting the Santa Fe. Please note, our kids were with my wife the whole time she was making this transaction, so they must have been treated extremely well to have behaved so well during the visit. I did not arrive until after they had been there a while, and all the hard work had been done, but Ray Jacobs helped me catch up quickly. I will add that Ray Jacobs has been our salesmen for all three sales (because I have asked for his help since our first purchase there). One final note, not directly related to this transaction. Alexandria Hyundai is a good neighbor and gives back to the community.

park.paul.b

20 de oct. de 2016

Mike and Arkeem were the sales consultant that I worked with. Arkeem helped pick out the car, while I went on a test drive with Mike, who pointed out different features of the car. I worked with Bruno and Terry on financing the vehicle, and they had no problems answering any questions I had about the details and the process.

threeuhlers

14 de oct. de 2016

Honest, direct, fair, knowledgeable...unfortunately lost the salesmans card and can't remember his name, but he was fantastic and so was sales manager. Alexandria Hyundai is a top flight dealer

ej_lewis

6 de oct. de 2016

Enjoyed working with the team and i definitely will be recommending this location for services and sales to family and friends. Thank you for a true happy buying experience.

jenmill3r

4 de oct. de 2016

I had a great experience at alexandria Hyundai. Travis was a great salesperson and very pleasant. He took the time to explain the differences between the cars I was interested in. He was not pushy and aggressive, he was very attentive and polite. I was impressed with him and wanted to buy the car through him because he was so nice.

frenchmfbc

4 de oct. de 2016

The sales people we worked with were very helpful. We worked with Mike Ausden who was great. We were able to take the car for a great test drive for quite a while and not just around the block like some dealerships.

tjprinkey

30 de sep. de 2016

Terry Ang and Navid Taheri were helpful and knowledgeable about Hyundai products. They made finalizing the deal easy--and there was nothing left to chance or secretive about the deal at all. I appreciate their honesty and helpfulness.

ec152

30 de sep. de 2016

My leasing/financing experience with this dealer was excellent. They were responsive to my questions and straightforward in their answers. The agents were helpful, polite and professional. I would recommend the dealership/agents without hesitation.

lou3

22 de sep. de 2016

I had a very positive experience working with Ken Hong and Terry Ang in my purchase of a Genesis. Very professional. I alsp appreciated Kevin Reilly stopping by to say hello. However, if Hyundai plans to compete with Lexus, etc, at the luxury level, the overall showrooms , etc. need a serious update.

dswanson0

22 de sep. de 2016

Alexandria Hyundai has excellent customer service. Additionally, I feel confident in their service department to perform only necessary repairs. Navid has sold me three Santa Fe's now and I'm thinking I won't see him for a new one for a while! Love this one! Thank you.

you32da

22 de sep. de 2016

I experienced very good service I'm very happy that helpful information was provided by dealer. I would like to recommend this dealer to my acquaintances.

sweetboy01984

21 de sep. de 2016

I enjoyed the purchase process at this dealership. Arkeem made it a pleasant experience. I will recommend my friends and relatives to come to Alexandria Hyundai.

yo1915

21 de sep. de 2016

I had a wonderful buying experience with Navid. He was very well informed about the model I wanted, very accommodating, and easy to talk to. He didn't waste my time. I felt comfortable, well taken care of, and more informed about the Eco than when I arrived. I would highly recommend Navid as the dealer to communicate with when buying a Hyundai. He is super!

donschwentker

17 de sep. de 2016

I have already recommended Alexandria Hyundai (and my salesman, Navid Taheri) to a friend, and he purchased a new Sonata Limited from Mr. Taheri and is very satisfied.

susan.elizabeth.mac

17 de sep. de 2016

My salesman was relaxed and not pushy, and explained all the various options to me (buy vs. lease, payments, etc.). Staff was friendly and helpful. Negotiations on price were easier than I thought, even though I've never done it before. I feel that I got a good deal and my car is awesome (2017 red Hyundai Elantra, love it, love it!). I would definitely recommend purchasing at this location.

KAKITTRICK

16 de sep. de 2016

I just purchased my 2 car from Alexandria Hyundai and specifically from Navid. He makes the whole process easy and I trust him to give me a fair deal. I highly recommend working with Navid and I love my Santa Fe and my daughter's Tuscon.

tretreleigh

16 de sep. de 2016

Arkeem the sales associate and Terry in finance were AWESONE! I highly recommend this small dealership, family friendly! We were in and out in no time which I loved.

terri.burney

13 de sep. de 2016

The entire experience was great at this dealer. I had several other options from other local dealers but liked the quick responses to my emails and dealings. Very professional!

maryruth0

11 de sep. de 2016

We showed up just before closing and Arkeem happily greeted us. He wasted no time showing us the exact car we were interested in and letting us take a look. We weren't rushed and he was happy to answer any questions we had. He was responsive and the manager was accommodating during the buying process. Arkeem followed up with us to make sure had everything we wanted with our buying experience. We are very happy.

auntalex03

10 de sep. de 2016

Had a great buying experience and love my new car! Mike Ausden was very helpful and professional. I look forward to having my car maintained at this location.

marlenemarie.johnson

8 de sep. de 2016

Professional, friendly and active in understanding my goals and finding the car that suited me. I was impressed that the associate noted that I car I seemed to like had more details than I wanted to pay for, so he actively looked for the one that met my needs. Not once in the two hours I spent at the dealership did I feel pressured negatively. It was a very pleasant and productive experience.

Liliya Akhmetova

31 de ago. de 2016

Bought my Hyundai Elantra 2015 here and very happy with it. Navid was the one to help me and he did a great job. Thank you

schottiew_gfl01

19 de ago. de 2016

Got more car and stress free buying experience for less $$$$. Eugene was very helpful and knowledgeable about the products we were interested in, and made my buying experience stress free/enjoyable.

jbernal8378

18 de ago. de 2016

My experience at Alexandria Hyundai was great. Although the deal took much longer than I had anticipated, I was able to come away with a great car for a great price. Everyone that I worked with was friendly and helpful. I will recommend this dealership.

jbutler777

18 de ago. de 2016

Excellent, could not have had a better experience and will absolutely go back to Alexandria Hyundai. People were friendly and I got a great car at a great price.

stephanielevy04

12 de ago. de 2016

Excellent service. My car buying experience was done efficiently and timely and I love my new vehicle. Ray was very helpful answering all of my questions.

mkbransford

11 de ago. de 2016

I don't like going to dealerships, but the crew at the Hyundai dealership helped make this experience as painless as possible. I knew which model I was interested in before arriving, so I was a matter of getting the right price and making a decision. While it took them a while to realize I was there to look at a car, I did show up while it was prime time for folks to pick up cars being serviced, and they wrongly assumed that I was just waiting on my car to be ready. After Travis began helping me, he made sure that I was taken care of and he even drove to Landover to get the car that I was interested in. Overall, it could have been better, but I was fine with the service that I received. When reviewing the paperwork to sign my loan, I was tired and hungry and I ended up signing up for the extra insurance that I didn't really want or need. I don't feel like they strong-armed me at all, but it was after 9pm, and if I hadn't been tired and hungry I probably would have not signed up for the extra cost.

cecilia.lewis

11 de ago. de 2016

Outstanding service and excellent car. Navid was exceptional in walking my husband and I through all the details. The professionalism of this dealership is a standout!

lindrew12

2 de ago. de 2016

I worked with Navid Taheri, who was very pleasant, professional and knowledgeable. He offered all the necessary instructions about the car, gave a fair price and allowed plenty of time for me to discuss financing options with by brother who was along to assist in the decision making and purchase. Since then, Navid has already scheduled my first maintenance appointment and agreed to help me out with a refresher course in navigating the Bluetooth system. This dealership was recommended to me by a friend, and I'm glad I took her suggestion. The whole experience was very positive.

ronald.ramossantana.mil

30 de jul. de 2016

Good buying experience, I got what I want it. Staff was friendly and really worked hard on finding what I specify for my new vehicle.

minqian7788

29 de jul. de 2016

I used penfed car buying services to purchase the sonata hybrid 2016. Once again Alexandria is the lowest price in all three quotes I got. I am glad the Ray Jacobs the same salesperson who contact me in email and phone call. We setup the appointment, about 2 hours we were on my way back home with our new car. I really appreciated the good buying experience with Alexandria Hyundai. I would recommended this place for anyone. Shuhua Chen

benazzouzms

26 de jul. de 2016

I have seen many dealers, those people where helpful they advised me on the right car according to my budget and needs. M. Hong was very straight forward, when negotiating he was honest. Other brands I have visited before Hyundai had there associates like sharks and sometimes lying just waiting for you to sign a check.

beemnethaile

21 de jul. de 2016

Ken and Danny we're great! They did a great job working with the specifications I wanted and providing a smooth experience. I would definitely go back for my next car.

sabrinaselias

15 de jul. de 2016

Dear Hyundai Survey Staff, I would like to acknowledge Arkeem Dennis assistance throughout my experience purchasing my car. Just a couple days before I had a horrible experience in another car dealership. It was so bad that I canceled the whole purchase while I was signing the Purchase Order. Because that bad experience, when I went to the Hyundai in Alexandria to look for a car, I was not expecting good customer service. However, Arkeem proved me wrong and was the most amazing sales rep I could ask for. I had a lot of questions about the cars and features and he was prompt in answering every questions with good and correct information, and most importantly respect. He was also paying a lot of attention to everything I was telling him regarding my impressions and expectations in reference to my ideal car. Besides the customer service related to the car itself, I was at the store with my husband and my 3 years old son. My son was so excited about buying a car that he was literally all over the place. Arkeem and the whole staff was understandable of his behavior and doing everything they could to help us feel comfortable. Throughout my experience I felt that I could trust the sales rep, the management, and every person I interacted with. This particular store counts with a very high quality service and I am very happy this was the store I chose to go that day. I am very happy with my purchase!!! Thank you for your help and your service. Best regards, Sabrina Mikael

futyma

9 de jul. de 2016

I purchased the vehicle on Monday evening June 27. The sale and delivery experience was good, however the car was not thoroughly washed. I have not yet been contacted as promised regarding my satisfaction, the tags & title, and the first service visit. I visited and spoke with sales at 3 other local Hyundai dealerships, including the new one in Springfield. I understand that the Alexandria dealership is older, but its age does not excuse the fact that it really needs a good cleaning and a little paint to spruce it up. The conduct of all the people that I came in contact with that evening was professional and personable, and the time of the sale and delivery was good.

mcmicl

7 de jul. de 2016

The sales department (sales and financing) were wonderful to work with. They acted professionally and like human beings. Avoid the service department. Inconvenient and not entirely competent are the nicest descriptions that I can supply.

kghummelt

7 de jul. de 2016

Overall, excellent experience! They weren't pushy, but explained the car to me and the different options per model. We're patient when after test driving the 2016 model I came back to try the 2017, which I definitely preferred!

bussenje

7 de jul. de 2016

Overall the experience was enjoyable. The initial sales persons were not overly aggressive when I arrived to the lot to look at the inventory. The asked if I needed help and them back away when i said I was just looking. Once I knew what I needed or wanted I engaged a sales person and they answered my questions and assisted in locating a vehicle I liked. Once accomplished there was no real pain in coming to a reasonable price and the finance guy was straight forward, no gimmicks or added BS; much appreciated. So overall it was enjoyable and straightforward. I have had much worse experiences at other dealerships.

robert_schultz

6 de jul. de 2016

Ray Jacobs was a real joy to work with. Very trustworthy. He was responsive and was prepared for my visit. Very nice person. The finance department was also very organized and professional. Complete ease of doing business.

acjc1245

6 de jul. de 2016

Outstanding car buying experience from start to finish. Not pressured. Made a very fair deal in very short time w/o any haggling. Ken Hong showed all the details of the car well. Would go to this dealership again in the future.

jlquandt

5 de jul. de 2016

We were in the market for a larger car as our daughter has graduated to a convertible car seat - our old Mazda3 didn't fit well with my long legs and a car seat. This dealership is a fixture in the community - really friendly folks, especially if you have a dog. We took a few test drives after doing some test fits with two car seats in a number of cars. Both Arkeem and Ken were knowledgeable about the cars we were looking at and we're pleasant to interact with. No high-pressure tactics and they were really good with our 11 month old. Would buy from them again

mlg5070

30 de jun. de 2016

I was provided great service by Navid. He was very professional and took the time to explain everything. He also followed up with me to see how I liked the vehicle.

sgpk0102

30 de jun. de 2016

I worked with Mr. Ken Hong to purchase my new Santa Fe Sport. He is extremely friendly and professional. I currently own three Hyundai vehicles and Alexandria Hyundai was far the best from my personal experience. I was surprised that the President/CEO of Alexandria Hyundai was polite and friendly to his customer as well. It is definitely comparable to Fairfax Hyundai who tried to sell me the vehicle with 1000 miles that the owner used to drive for higher price. GO TO ALEXANDRIA HYUNDAI!

tire_man

28 de jun. de 2016

Fantastic service. And fantastic people l would buy from then again. The crew there works great together and do there best to work with you in every aspect of the deal

daydreamerquilts

23 de jun. de 2016

The were spectacular in assisting me and getting me the EXACT vehicle I wanted and getting it set up with the added features I wanted. Very helpful and willing to please.

llhj228

23 de jun. de 2016

As is obvious from our history with Alexandria Hyundai, we are extremely pleased with our experience and look forward to continuing in the future. Great experience.

noel.talloaks

18 de jun. de 2016

This is the first new car I've had in twenty years; I hold on to a car a long while (my previous car was bought new twenty years ago. This car is solid and very nice. I love it.

amdicarlo

18 de jun. de 2016

This is the 4th car purchased from this dealer. They are the best. Always proffesiional and polite. I would and have recommended both Hyundai and this dealer to family and friends.

gayle.frances

16 de jun. de 2016

Navie made the process so easy. He took the time to listen to me and he was able to put me in a new car, that fit my needs.

tbshaver

16 de jun. de 2016

I have had nothing but great experiences at Alexandria Hyundai, and encourage everyone to come by and see how good it feels to be treated well, to have your needs accurately assessed and responsibly met, and to be a part of a great car service family.

cesmith13

11 de jun. de 2016

It was a pleasure working with ALEXANDRIA HYUNDAI. We especially enjoyed the family friendly atmosphere with upfront fees and prices. I would definitely purchase another vehicle from them.

maily0411

11 de jun. de 2016

Excellent service, knowledgeable salesperson. I had a really great experience at this dealership. I would recommend Ray to my friends. I love my new car and am very happy.

ashleywilson3

10 de jun. de 2016

Eugene was great, super helpful and friendly, did a great job explaining all the features of the car. I would definitely come back to the dealer again.

rclement67

10 de jun. de 2016

Our salesman Arkeem Dennis was top-notch. Professional, courteous and a pleasure to work with. We will recommend him to anyone asking. It was also great to work with finance director Jeff Linzey again. He helped out with financing for our previous purchase in 2011. All around an outstanding dealer.

nikkishaw28

8 de jun. de 2016

The actual taking of my money.. was smooth and painless. If you want after market work..i.e. tint... I suggest you do that separate and without the dealership 'assistance'. I am in the process of contacting and scheduling mine to be redone directly with the freelance tint guy they used. What a pain! I say this to say... if you simply want to buy a car and have no dealership customer relationship after, than you can... out the door.

queensparklescamellia

6 de jun. de 2016

This is my second Hyundai. Because of the 12 year experience with my first Hyundai, it made it easy to be a repeat customer. I am excited about continuing this relationship.

cnlayton92

3 de jun. de 2016

Very good experience. Quick and easy. Made buying a car a smooth process. Mike was very helpful and patient. Definitely going to recommend this place.

cmoulder38

2 de jun. de 2016

I bought three Hyundai vehicles from this dealership and I cannot say enough good things about this dealership. Each time I went, my total transaction/interaction took less than 2 hours each. I bought two vehicles for my family members and I never thought of driving Hyundai for myself. However I visited at BMW Sterling, Koons Jeep and others a few that week to see my options for new car. I work for a job that deals with people all day and I am particularly not good with dealing with people on my own time. So when I encountered less than friendly and more over slimy sales people at each dealership, it turned me off immediately. I dropped in the Alexandria Hyundai on my way to a movie...not really thinking that I would be driving out with a new car. Danny, the sales manager, was a no-nonsense guy. I told him what I was looking for and what my monthly payment comfort zone was and he went to work. I didn't have to haggle or ask for anything. He gave me all the rebates and discounts he was able to give. He did "Screw" me on trade in, like most of dealerships tried to do. And the soft spoken sales person,, Navid, was a doll. He spoke kindly and respectfully, I didn't feel harassed or pushed. Like I said, I never thought I would drive the Hyundai myself but here I am, a Hyundai owner. I am happy with my purchase and am telling everybody about this dealership. My employees and neighbors are in the market for cars and I will definitely recommend this dealership.

klein1j

2 de jun. de 2016

Great dealership and sales person. I would recommend this place to anyone. Excellent service. Very polite and professional. They deleiveted my car exactly the way I wanted it.

daborean

2 de jun. de 2016

Best car buying experience ever. See Navid Teheri for a first class honest sales person. The whole process took about two hours and i got the exact car i was looking for

charris0

31 de may. de 2016

The sales at this dealership were very professional and made our car purchase a pleasant experience. We have had the car for around a week and are thoroughly enjoying it.

deborahanton

28 de may. de 2016

From the very beginning we had a very pleasant and wonderful experience. Thank you for making our return to Hyundai a great one. We love the new vehicle and so happy we made the switch.

jkramer1

28 de may. de 2016

Great experience- everything went as explained and expected. No complaints... would make another purchase and buy again. Akeem was my sales person - great demeanor and very helpful. Met me at the door and had the sale completed within 1 hour. much appreciated.

chrisbrownstudios

26 de may. de 2016

I looked at four other brands of vehicles before visiting Alexandria Hyundai. At the other dealerships, I felt like I was dealing with the stereotypical aggressive dishonest car salesman. At Alexandria Hyundai, the contrast was amazing, I felt as if I was being welcomed by a family of friendly, honest people who wanted to make my experience easy, fair, and efficient. Nice touches, like the owner of the dealership stopping by to say hi- giving me his card and telling me to feel free to contact him at any time for anything. They pointed out with a smile the neighbor who comes in every weekend for the free pizza. Introduced me to the service department and explained their policy of free oil changes and free car washes for the life of the car. Those were just a few of the many nice touches and excellent service I received. I didn't think car buying could be an enjoyable experience until I found this place.

christophercuellar

26 de may. de 2016

Alexandria Hyundai has great staff and provided excellent service. Eugene is the man! Had a great time and did not feel pressured. I would recommend to others.

tiffanydwright

26 de may. de 2016

Mike was an excellent salesman and very knowledgeable. He helped me tremendously. I am very happy to work with him. I would recommend friends or family to him.

roriemike

19 de may. de 2016

Needs improvement needs more salespersons Need cars at dealership not in a location ten miles away needs more open areas at dealership needs better service and people who can answer questions other wise pretty fair

dshap

19 de may. de 2016

great dealership. great salesman and he was very friendly and professional.it is always a pleasure buying at Alexandria Hyundai. the owner, kevin came and greeted my wife and I. This is the fouth new car I have purchased from this dealership.

charlesbocovo

17 de may. de 2016

Mr my sale person Mr Akeem greeted me as soon as I drove into the dealership he answered all my questions and gave me great suggestions. He also try to beat all competitive offers that I received outside pf the Alexandria Hyundai.

shawna440

16 de may. de 2016

The time i spent on the internet ans telephone was all that i needed to get the job done with Danny and Naved I walked thru the door they answered all my questions and concerns.

esmith018

12 de may. de 2016

The car salesman I worked with was professional, however the facility itself needs some changing/upgrading. The vending machine area was dirty, in addition to the fact I could tell the coffee machine had not been cleaned recently, that was also dirty. The lighting is dim and gloomy, it did not smell too good either, windows cover the entire facility making it fairly depressing. I felt dirty inside of there, which made me want to get out fast. I visited the Hyundai in Chantilly to view my options, and their facility made me feel more welcome due to the fact it was clean, smelled good, and had good lighting which makes a huge difference, I wanted to stay there. These factors all come into play when people want to feel comfortable at a dealership. If you put an option below to rate the dealership in terms of Cleanliness, I would have rated that very low.

amoore2489

12 de may. de 2016

Excellent staff, great cars at a fair price, what's not to like? This is my third Hyundai Sonata Limited and each one has been terrific, with great improvements and increasingly all the bells and whistles are standard.

jjmitchell35

8 de may. de 2016

I think I said this on the last page, but I really respect Navid as a car salesman. I would recommend him specifically to everyone I know. V

michaelmalone37

6 de may. de 2016

Visited the dealership twice to test drive a car and returned a third time to make the purchase. Salesman was interested, polite, knowledgable, and helpful. This was true, too, of the financial agent. Altogether a relaxed and pleasant car buying experience.

seongjin.ahn

6 de may. de 2016

Great experience. Ken Hong was honest and met my car needs exactly. They were not shady with me, instead they were very up front about what they could do and could not do with my price. I highly recommend this dealership and meeting Ken Hong if you want a good experience.

10vdestefano

5 de may. de 2016

My boyfriend and I recently bought our new car from Alexandria Hyundai. In our search for a new car, we went to three other dealerships. No other dealership in the area treats you as well as Hyundai. The salesman we worked with kept in contact with us constantly, but not too pushy on anything, just trying to make sure that we didn't have any questions for him and if he could help us in any way. We had a pretty difficult situation that other dealerships told us they couldn't help us, but Alexandria Hyundai figured out a way to get us the car that we wanted and what we could afford. Every worker in there was very pleasant, including the owner, who we met a couple of times. We did have to wait a while for a banker, but they made sure that we had snacks, pizza, water or coffee whenever we came in. They definitely made the experience delightful. Thank you.

mr.herreraiii

29 de abr. de 2016

Good staff and Akeem did a great job. I had no issues when it came to closing the deal and leaving with a new car.

msterri2008

28 de abr. de 2016

Everyone at this dealership was very professional whole also being very friendly and accommodating! They took their time and made sure I understood what was going on never rushing me. Best experience I've had with a dealership!

danieldepenna

28 de abr. de 2016

The experience I had at Alexandria Hyundai was very professional! I will recommend the dealership to anyone who us looking to purchase a new or used car!

mark.e.thomas62

28 de abr. de 2016

I was very satisfied with the way I was treated by Travis Chatfield. He was very professional, answered all my questions, and made the vehicle purchase experience very enjoyable.

kshamm

27 de abr. de 2016

Just ask for Mike, he'll take care of you. Professional, friendly and very efficient, he gets the job done right the first time. Listens to your needs and offers as many options humanly possible to meet those needs. This guy is a gem!

mauricepointer

26 de abr. de 2016

Outstanding customer service. All of our questions were answered professionaly. The vehicle was in great condition, really liked how it looked and performed. The experience w/ this dealership much better than the other dealers we dealt with.

elizabeth singleton

26 de abr. de 2016

I just took on my second consecutive lease with the Santa Fe Limited. The sales consultant Eugene who assisted me most recently was enthusiastic, engaged, a good listener, and very knowledgeable about the Hyundai products. I was also assisted by the Sales Manager and the Finance Manager who took all the time I needed to go over every single item in the lease contract and explain it all to me. They all actually care about their customers and want them to leave happy. Obviously, I was happy with my first lease because I returned for a second go-round. I was obviously happy with the Santa Fe Limited because I ended up with that same car again, too. I would highly recommend going to Alexandria Hyundai to explore the possibilities.

kh

23 de abr. de 2016

Wach out service department don't trust them at all Alexanderia hyundai service users all ways get second thought before your making decisions

tdnrdh

22 de abr. de 2016

I had a very good experience and Ken Hong was very helpful. I would refer people to Alexandria Hyundai. I am very happy with my new vehicle.

dariaroy1366

20 de abr. de 2016

Salesman was very nice, friendly. Good listening skills. Listened to what I had to say and did not get caught up in talking over me with his sales pitch. Was patient when I had questions even if asked more then once. Did his very best to find the vehicle with the color and options that it wanted.

jargoun

19 de abr. de 2016

Everyone I encountered was professional and kind. The salesperson was considerate and willing to spend the time necessary to ensure we found the right vehicle. I left feeling that any problem I would have in the future regarding the car would be adequately addressed.

raymondmason64

17 de abr. de 2016

Every part of my car purchase experience from Alexandria Hyundai was superb! I love my new Santa Fe Limited, awesome car! The sales and finance team are top-notch. Thanks. Ray Mason

mark.thill

17 de abr. de 2016

I very much appreciated the process at Alexandria. The sales person reached out to me from my TrueCar request. Met me at the dealership right no time as arranged. It was a great process.

ayurawright

15 de abr. de 2016

This was my first time buying a new car and the experience was awesome! Ken was great and answered all of my questions. I am very happy with my purchase.

vjraye

12 de abr. de 2016

This is my second lease with Alexandria Hyundai (2017 Elantra Limited with Tech Package). I'm very pleased with the service and friendliness of the staff. I was compelled to return to Alexandria Hyundai after leasing the 2013 Elantra Limited because of the service.

angelosmith1

9 de abr. de 2016

For every good sales experience in the Washington, D.C. metro area there are 10 bad ones, so I must give credit where credit is due. My salesman, Mike, made my sales experience a great one. I'm extremely appreciative of his efficiency, as well as his straight-forward and professional sales style. I will highly recommend him, and Alexandria Hyundai, to others in the market for a vehicle.

heykandi

8 de abr. de 2016

Everyone at Hyundai Alexandria was knowledgeable, professional and they did not waste my time. They did not try to sell me something that I did not want or persuade me to consider something that was in stock. I told the manager exactly what I wanted and 4 days later he called me to pick up my new car.

echandler616

7 de abr. de 2016

I was really impressed with how well the salesman and the finace guy worked togeather. They were awsome! I will highly recommend this dealership to my friends and family.

emmie.mcmackin

7 de abr. de 2016

I purchased my first new car from John at Alexandria Hyundai in 2002, and there was never a doubt in my mind that my next car would also be from Alexandria Hyundai. I worked with John and Travis to lease a 2017 Hyundai Elantra, and it was the easiest, most straightforward experience. I am thrilled with the car and equally thrilled with the customer service I received at the dealership. Travis was excellent, and made the whole experience stress-free and pleasant (not a word you usually associate with car-buying, but it's true!). I would definitely recommend Alexandria Hyundai to my friends.

millerrs

6 de abr. de 2016

An easy, non-aggressive sales approach was welcome. All questions were answered and we walked away with the vehicle we wanted at a fair price.

sdra1

6 de abr. de 2016

Easiest time I've ever had buying a new car. Amir was extremely kind and sensitive to my needs. I appreciated his quiet personality and caring attitude. At my age, that was a huge plus.

drd300

5 de abr. de 2016

Great experiences withe salesperson and finance dept. They were very respectful of my time and got all of the documents completed swiftly. The dealership went up and above to ensure my new vehicle was delivered as I requested. I

beverlywoolard

2 de abr. de 2016

Loved the experience. I will recommend this dealership to others. The sales person was great and easy to work with . The owner assisted and he was nice and down to earth. The loan guy was extremely helpful and nice too. Everyone made this process easy and stress free. Thank you for an awesome experience.

lucy.capaldi

2 de abr. de 2016

My overall experience with Hyundai was excellent. I was greeted in an adequate amount of time, shown the vehicle I wanted, given a test drive, and all features explained to me in great detail. The salesman and staff were all courteous and professional. I would definitely recommend Alexandria Hyundai.

avasquezsanchez

1 de abr. de 2016

The seller was very professional and friendly and explained thoroughly. Haji and his colleague Mr. Jacobs were great at explaining the products and reviewing the manual.

priso_7

31 de mar. de 2016

Employee Navid Taheri, at Alexandria Hyundai, provided an excellent costumer service. After contacting many dealers from multiple companies, Navid was by far the best one. This, in addition to the great offer, contributed to my decision of purchasing a vehicle from this particular dealership.

scvarela

31 de mar. de 2016

Great place to purchase or lease a vehicle. Very professional staff. They took care of everything we need it , we were back for the registration, and they had everything ready

denise.bentley

31 de mar. de 2016

Alexandria Hyundai has a very inviting and friendly atmosphere. The staff there have a great sense of humor. I have as felt welcomed there. I would recommend all my friends and family who are interested in buying a Hyundai to visit the Alexandria location.

redmed12

28 de mar. de 2016

Every aspect of this experience was excellent. I appreciate everything that Mike and Jeff did for me and look forward to conducting business in the future!

anna.colmenarez

24 de mar. de 2016

The dealership staff was very helpful and professional, made the car shopping experience an easy process. The salesperson was friendly and provided all important information regarding car details and financing options.

carrie.schlosser

24 de mar. de 2016

Excellent customer service at this dealership. They were friendly and informed, and did not make me wait a long time when the paperwork was processed.

kference6392

24 de mar. de 2016

Found the car I wanted - made a verbal deal and then came in for the final deal - was great - never thought I would buy one a year ago - now I own two

mikematini

22 de mar. de 2016

I am very pleased with my purchase of my Sonata from Alexandria Hyundai. My salesperson has been in contact after the sales to make sure everything is to my satisfaction.

kirwan.k

18 de mar. de 2016

My wife and I were back and forth with numerous dealerships in Maryland - Virginia area. We were at a dealership in Maryland and Arkeem from Alexandria beat the price for us over the phone. We drove down there and he honored what he said and was very professional and courteous. The dealership was very busy that day but we never waited a long time or felt rushed. Akeem provided a great experience.

chanetia

14 de mar. de 2016

I came in knew exactly what I was looking for and it was given to me. There was no pressure to do anything I didn't want and I sincerely appreciate that! This is my 2nd Hyundai.

kellyk1

14 de mar. de 2016

Excellent service honest and fast. Never was pressured. Navid and the management team were helpful in finding exactly what I was looking for and assisting me in a quick transaction before my move.

beichsta

14 de mar. de 2016

I had a good buying experience. I would not change anything.I had a good buying experience. I would not change anything.I had a good buying experience. I would not change anything.

kjohnson15250

11 de mar. de 2016

Wonderful staff here. Best car buying experience I ever had! Hassle free, friendly staff, very informative and you can definitely tell by their interaction with you that they aren't just looking to sell you a car, they are looking for your business long term and that means a lot!

seej9

11 de mar. de 2016

I had a very good experience. When the time comes this dealership will be at the top for my replacement. I will recommend this dealership to all my family and friends.

Pamela Marquez

7 de mar. de 2016

Excellent service from the minute we walked through that door until we sealed the deal! Usually & sadly, we rarely get this good of a customer service given that we appear to be such a young couple, however; we not once felt as if we were not treated fairly, will definitely be recommending Alexandria Hyundai to all of our friends/family for their future needs :)

CHRISTI0606

23 de feb. de 2016

Didn't try to sell me stuff I didn't want. Quickly came up wirh an acceptable price. He was great to work with and bade a single girl feel comfortable walking into a dealerships in her own.

2SEAS

22 de feb. de 2016

A great experience dealing with Ken Hong. Ken Hong is a professional and extremely knowledgeable of Hyundai vehicles. It was a pleasure working with him. I will definitely recommend him to any of my friends interested in Hyundai vehicles.

ALEXIS.V.LOPEZ

22 de feb. de 2016

Everyone was very friendly and helpful. Great experience! I was already taking my old car in to this dealership for maintenance and will continue to do so.

SAVAGE.E.JAMES

19 de feb. de 2016

Travis was amazing salesman. He is very kind, patience and knowledgeable. Jeff is also a great finance manager. My overall experience was totally amazing. I was WOWED and BLOWEN AWAY, by the level of customer service and professionalism. I came in at 6:30pm so stressed and left out at 10:15pm feeling like I won 100 Million Dollars. I love my new 2015 Hyundai Accent. Thanks so much for all the hard work and dedication. I know I worked those guys hard. I owe them lunch!

CHARLY_N

19 de feb. de 2016

Im happy with the overall experience at alexandria huyndai dealer. The sale person was very helpful and respecful. The car was clean with a full tank of gas when it was delivered to me

KRBigelow

18 de feb. de 2016

I do not hesitate in recommending Alexandria Hyundai as a wonderful location to search for and buy a car. The staff was informed but not pushy, warm but not too zealous. All my questions were answered and they worked with me to offer the most fair and best price.

APENDER0

16 de feb. de 2016

I was pleased that they were able to find the car that met my requirements w/out trying to oversell. I had gone to several dealerships that weekend and had a variety of different experiences walking in as a single woman. I was treated with a lot of respect and felt that the final negotiated price was fair.

IRVNEAL

15 de feb. de 2016

Excellent buying experience. Alexandria Hyundai had the exact Tucson I wanted, and kept in contact with me (originally through USAA buying service) for several days until I could get to the dealership. Professional, pleasant, thorough but no high-pressure. I came back to have LoJack installed, and the car was ready, clean on time. Great job, Alexandria Hyundai.

ETORRES1695

12 de feb. de 2016

Had a great experience and the staff was amazing in helping throughout my first purchase. I had a great guidance and did not felt I was getting swindled.

FJLOCKWOOD

9 de feb. de 2016

Mr. Dennis was excellent! My husband and I were looking to purchase an SUV for our growing family. We ended up leasing at 2016 Santa Fe Sport and couldn't be more pleased! We shall return!!

HAWKS428

6 de feb. de 2016

Great experience with everyone at the dealership - from the receptionist to the salesman to finance. I have a friend who just bought a new 2016 BMW and another who just bought a new 2016 Mercedes - neither one enjoyed the same great customer service I did.

JOHN.H.CAICEDO

3 de feb. de 2016

Excellent hassle free experience; very satisfied with the staff and overall buying experience from the time we arrived to the time we departed. Thank you.

Kit Bigelow

31 de ene. de 2016

We have just become a 2-Sonata family, in large part because of the highly professional and personable care and attention given to us by the owner and sales and financial staff at Alexandria Hyundai. I would highly recommend this dealership to anyone looking for a fabulous vehicle, with excellent safety ratings. I particularly dislike pressure tactics when I am buying anything, especially an expensive, important item such as a new car. I had my previous vehicle for 19 years and investigated cars and dealerships carefully before making my decision. We have genuinely loved our buying and follow-up experiences with Alexandria Hyundai and would not hesitate to recommend them to anyone.

DEHenderson

30 de ene. de 2016

Alexandria Hyundai is an exceptional auto dealership. There is a high level of personal attention to making the process of buying a new car a good memory, an experience that results in repeat business and referrals. I bought my first Hyundai - a 2016 Sonata Limited - and it was seamless throughout. Regardless of manufacturer, the entire new car and truck industry has undergone major changes - it's all about selling greater numbers of vehicles. As a result, I found some dealers who were high pressure, who pestered me with phone calls and too many promotional emails. Alexandria Hyundai is locally owned and run by a team of professionals who are accountable to their customers, first and foremost. In case you are interested, I had previously driven Volvo S-80 but the new Hyundai Sonata Limited surpasses the Volvo in my opinion. I highly recommend Alexandria Hyundai.

DEHenderson

29 de ene. de 2016

Alexandria Hyundai is an exceptional auto dealership. There is a high level of personal attention to making the process of buying a new car a good memory, an experience that results in repeat business and referrals. I bought my first Hyundai - a 2016 Sonata Limited - and it was seamless throughout. Two months later, my wife purchased another Sonata Limited.Regardless of manufacturer, the entire new car and truck industry has undergone major changes - it's all about selling greater numbers of vehicles. As a result, I found some dealers who were high pressure, who pestered me with phone calls and too many promotional emails.Alexandria Hyundai is locally owned and run by a team of professionals who are accountable to their customers, first and foremost.I highly recommend Alexandria Hyundai.

JHMELVIN

27 de ene. de 2016

We had a great car buying experience when we had not done so in years and decided at last minute to go out that evening.

JCAYALA12

26 de ene. de 2016

We traded our Elantra for a new santa fe, and are very excited!! Our experience with Hyundai was excellent. We had a great experience working with Navid!! Thank You

CARNEYMONIKA

22 de ene. de 2016

The customer service at this dealership needs improvement. White and Asian salesclerks are off putting because they seemed uncomfortable talking to African American patrons. The sales staff should be more knowledgeable and less rude to patrons. I have only been leasing here for about a week and my husband really likes the car, but if he changes his mind at the end of our three year lease, at this point, I would be happy to take our business elsewhere due to my initial experience with the dealership.

YACOUB19

11 de ene. de 2016

I am very happy with the welcome, orientation and feedback that were given to me by Alexandra Hyundai staff (Dealer Mr. Navid Taheri and financial Mr. Jeff Linzey).The information received was of great help in choosing the make and type of vehicle.They have been profitable for me to choose Hyundai vehicles than other brands (Toyota, Ford) that I had visited before. That's why I chose for the first time to buy Hyundai and I am confident that I will not be.

SMITHMA2011

11 de ene. de 2016

From the moment I walked into Alexandria Hyundai, I felt taken care of. Travis was understanding of my needs and worked hard to find me the perfect car. I was never pressured into any sale, and the management listened to my concerns about my budget and the trade-in value of my old car. Overall, I am so pleased and would definitely recommend this dealership to other people. I love my new car!

VVANARSDALE

9 de ene. de 2016

I've purchased cars here a few times. The staff is professional and friendly, and they never pressure me. The only downside is the parking. There's not much room.

KOFLERKM

6 de ene. de 2016

Mike was great to work with - he really went out of his way to help me get the car and deal I wanted. Very happy with my purchase and I'll be coming back there for all of my maintenance

RASHAWNMRIDDICK

5 de ene. de 2016

Eugene is the best car salesmen that I have ever encountered. He made sure that I got into the car that fit my budget and he was very honest and straightforward throughout the entire process. I highly recommend Eugene to anyone looking to buy a car!

CATHI0

31 de dic. de 2015

Excellent experience! Balanced, friendly and professional. Not pushy, but thorough. Great follow up. Great car that was just right for me. I would highly recommend them to others.

PALUCHO78

30 de dic. de 2015

John whitestead and Ray were awesome!!! The whole staff was friendly, attentive, and helpful. It was a wonderful experience will definitely recommend to friends and family. Look forward to my relationship with the Alexandria Hyundai Family. Sincerely,Danny Palucho

PARRIS.ALEXANDRA

24 de dic. de 2015

This was my first car purchase and Alexandria Hyundai made it such a comfortable experience. Navid was very professional and courteous and wanted me to get the best car that was for me, even if that meant choosing another manufacturer. I spent at least 30 minutes pacing in the parking lot trying to decide between the Elantra and the Honda Civic and he did not approach me once to push me toward the Hyundai. I had been leaning towards the Civic, but the Elantra won me over for its warranty and price. I felt no pressure to purchase at Alexandria Hyundai, but in the end that's what I did; mostly because of the great customer service. My boyfriend ended up trading in his current car and buying a used SUV from them a week later because we were so happy with the service. Navid was one of the nicest and least pushy sales people I have ever experienced. Jeff, the finance manager, also guided us through the process without forcing anything on us. There is a reason that Hyundai is known for its customer service. Would highly recommend!

GANESHKK_04

23 de dic. de 2015

Overall purchase experience of my car was good.Arkeem Dennis was the sales person whom I contacted intially like 5 months before my purchase. He was polite, has good vehicle knowledge, not aggressive. He was with me for a test drive and explained the features very well. That is how I was interested to go from Sports version to Limited version of Sonata. I came back to this dealership like 5 months later and there was good festive deals and I was happy buying. Jeff Linzey who was the financial director was also nice but couldn't get me good rates. This dealership should get associated with more banks to get more deals on rates for loans. Overall my experience was great. Thanks

MARYMAC69

22 de dic. de 2015

FABULOUS EXPERIENCE - I feel like I got a great deal and will get great customer service in the future. Navid was quite helpful even after selling me the car ... Not something I'm used to!

DOUGLASPAULDICK

16 de dic. de 2015

Good dealership and staff. Very professional and helpful. Ray was thorough and helpful. The pricing process was easy and straightforward. No negative issues. Fully satisfied.

KJWINTERS

15 de dic. de 2015

Came to dealer through TrueCar looking for a top of the line 2016, but they showed me I really only needed mid level 2015. They helped me save money a I feel I got a great deal with end of year sales.

JOHN.AMAYA

15 de dic. de 2015

Thank you Navid - we appreciate what you've done for our family! It has been a pleasure to return to Hyundai and more so to see that Navid has been able to help us with the three cars we've leased - Sonata, Veracruz and now Santa Fe.

AMANDAMARIATHOMAS

14 de dic. de 2015

Mike Ausden got me and my boyfriend in brand new cars at the deals we needed. We love our new Hyundai's and highly recommend this dealership. Thanks for all your help and honesty, we love our cars!

SAYHIELI

13 de dic. de 2015

Very professional staff and eager to help.I was treated very well the sales man knows the car very well willing to explain until I understood some of the feature of the car. Made sure to get me the right car the color was important for me and he made it happen.

LNJONES68

8 de dic. de 2015

Very happy with my purchase and Alexandria Hyundai I believe gave me a great deal. I will definitely recommend this dealership to all my friends and family.

R.SEGOVIA1994

8 de dic. de 2015

The people were great! They took the time to find me a car that was prefect for my needs. I would definitely recommend this dealership to anyone looking for a car. They walk you through step by step during the whole process and answer any questions

KORLYN.HOWARD

7 de dic. de 2015

Excellent service. I would recommend this dealership to others. Navid was professional, courteous, and extremely helpful. He did not push us into a car that we didn't need.

DWHARAM

6 de dic. de 2015

my new lease car was in excellent share, very clean and I appreciated the review of the car and walking me through all the important settings.

DEBBIE.WILSON

30 de nov. de 2015

i have a personal history with car dealers and always have an "attitude" when i go in to make a purchase. Alexandria Hyundai blew this attitude away! i could not find enough adjectives to describe this very pleasant experience.

masoud2007

28 de nov. de 2015

i was very satisfied. mike and jeff did a great job. I'm very happy about my choice purchasing at this dealership. great staff and ver knowledgeable.

VF0328

27 de nov. de 2015

Not only were they professional but they were honest and genuine. I would highly recommend going to Alexandria Hyundai. The process was easy and not high pressure by any means. Nobody was pushy or trying too hard. I am very happy with my new Tucson and the customer service that I received there.

MARQUISEHOPSON

25 de nov. de 2015

We were looking for something specific and were shown models that fit exactly what we were looking for. We have no complaints about any part of the experience.

SESHNE

23 de nov. de 2015

Navid was so awesome! We were looking to buy within the next three months but was hesitant to visit dealerships during the day because of sales people not allowing you to look around first and then ask question. But I must say this was the easiest car purchase I've ever made. Navid allowed us to ask him questions without trying to steer us in any directions. We were always going to purchase the Genesis, Navid just made it easier to make the decision sooner than later.

LENA2130

18 de nov. de 2015

I came twice, met Ken who took us - me and my husband to a long test drive, he talked about this car, all its capabilities and features and never pushed us to make a quick desision. Very respectful man, very professional and extremely nice. We left dealership with good feelings and ...came back the next day to purchase our new vehicle. Good job. Mr. Ken!!!

GRACEGRANT818

18 de nov. de 2015

GREAT EXPERIENCE and GREAT CAR!! THANKS EUGENE. PROMPT, STRAIGHT FORWARD, FRIENDLY, HONEST, NOT TOO AGGRESSIVE! I will gladly recommended friends to this dealership! Thanks again for everything

IZZI1715

17 de nov. de 2015

very good service and people, no pressure to make the deal , more interested in one's needs and wants. everyone was very helpful and attentive.

JACOMMIKE

17 de nov. de 2015

Enjoyed my experience overall. Could have used a lower price but employees were flexible and caring. Process was easy and employees were very vey informative.

MARIANNEANDERSON.1224

16 de nov. de 2015

I've just had what I consider to be the best possible experience in buying a new car. I worked with Arkeem Dennis and also talked with Kevin Reilly, owner -- both easy to talk with, seemingly interested, and professional. I can only describe the whole looking, test driving, talking about price and trade-in, purchasing experience to be pleasant. Yes, pleasant. Not many people can describe their vehicle-buying experiences with such a word. Oh, and did I mention that I love my new, 2016 Hyundai Elantra?

CARLYN.MCCUNE

11 de nov. de 2015

The sales person was excellent. He educated us on our options without making us feel pressured to buy. We love our new Sonata even more than we expected to.

PATTYRAFF92

10 de nov. de 2015

The entire staff was very helpful and made the car buying process so enjoyable. I will definitely recommend Alexandria Hyundai to my family and friends.

MEHDIRAGHIBI

10 de nov. de 2015

I am glad with my purchase and i highly recommend it to my friends and family. I hope they have good service too. They all were very nice persons.

MCGACHMANN

6 de nov. de 2015

The professional staff of Alexandria Hyundai made our auto purchase to be a very memorable event! The Manager took personal time to talk with us and to ensure that we were comfortable with our purchase of a new Hyundai Santa Fe 2016. In addition, the Finance Manager was both courteous and thorough in his review of the paper work that we signed. And, of special note, our interactions with Navid Taheri were professional and unsurpassed. Mr. Taheri's exemplary demeanor and technical & operational knowledge made our purchase a very easy decision. Mr. Taheri is to be commended for his honesty and professionalism. Our interactions with Mr. Taheri convinced us that our future maintenance & service requirements will be done at Alexandria Hyundai! It has been a true pleasure working with the Alexandria Hyundai Team!!

JAKKIN19

4 de nov. de 2015

I didn't intend on purchasing a vehicle but ended up with one. Eugene will put you in a car, no matter what. Beer prepared to drive away in something new.

RONANCHILD

3 de nov. de 2015

The experience from Navid and all involved in from pricing to finance was great. Everyone very helpful.The test drive which was on our own without anyone from the dealership really helped our decision making process and definitely helped the sale.Overall care and attention was great.

MORPH00

31 de oct. de 2015

Spouse spoke with Ray regarding our needs. He brought out vehicles that met them and introduced us to Jeff for financing.Both helped make a great experience buying our Tucson!

SOOBIN87

29 de oct. de 2015

Ken was great to work with and made the purchasing process easy. He understood what I was looking for and helped pick the best car for me.

DONLED123

29 de oct. de 2015

While I have always been impressed with the team effortat Alexandria Hyundai the work of Ken Hong the SalesConsultant and Jeff Linzey the Finance Director wasExemplary.

VLAD.OLIC

27 de oct. de 2015

Purchased the vehicle via TrueCar.com. Transparent pricing, everything was effortless, good price and no hidden tricks (unlike most every other dealership I had tried to purchase this vehicle from). Loved the experience.

K.RICHSRD.LEE88

26 de oct. de 2015

So far, we have purchased three vehicles from Alexandria Hyundai. All three times we had the easiest, and the most pleasant car purchasing experience we have ever had. Wished all dealers have the same professional, and helpful service. Highly recommend Alexandria Hyundai.

EHUDSON3

25 de oct. de 2015

It was a pleasure to work with the team at Alexandria Hyundai. They took the time to listen to our needs and only showed us vehicles that fit our needs. We never felt pressured to purchase a vehicle and are very happy with our choice.

PTREACY49

20 de oct. de 2015

We did not receive the "hard sell" from anyone in the showroom - something I hate. Our salesman was polite, helpful, and asked the right questions to determine which sort of vehicle would be best for me. He also was extremely detailed in his explanations of all the different aspects of leasing a car through Hyundai. Finally, after discussing the financial aspect, he made it possible for us to afford the monthly payments on the car. For this I am very grateful. He was a helpful, friendly and understanding person. An excellent employee, in my opinion.

PHILLIPNELLIS

20 de oct. de 2015

Nice job by staff. Quick and professional. We love our new car. We look forward to seeing how the customer service performs over the next few years.

TCAHILLJR

13 de oct. de 2015

Staff did an excellent job of meeting my needs , I went in to the dealership wanting to buy a Santa Fe and I indeed left with one, no one tried to up sale me or steer me way from the vehicle I wanted to purchase, I him gave him a ballpark figure I wanted and the options I wanted, no hassles at all they did a great job of meeting my expectation's from sales to finance.I am very satisfied with my vehicle and the level of professionalism demonstrated !

BRANDIMTRACY

13 de oct. de 2015

I had such a great experience!! They were friendly and the price was right. They really listened and helped find the right car for me. They were very accommodating and stayed hours after closing to help me. I never felt rushed or pressured into buying something that I didn't want. I would recommend them to everyone and I plan on buying my next car there!!

GKALOUDELIS

8 de oct. de 2015

Received TrueCar price email with better than TrueCar price. Went to dealer showed email to the salesman and he asked if I wanted to test drive. Since I already had test driven the same car at a different dealer who did not want to match Alexandria Hyundai's price, I refused the test drive. The salesman brought the car and the exchange took about 30 minutes from start to keys on hand. Highly recommend to other purchasers. Go with TrueCar price and you'll be pleasantly surprised.

MICHELLELAUBACH

8 de oct. de 2015

I've been putting off buying a vehicle because I didn't want to go through all of the haggling and pressuring that you hear about at dealerships. I experience none of that at Alexandria Hyundai. All prices were upfront and my Santa Fe Sport was delivered in the exact specifications that I requested! Would definetly recommend this dealership to friends and family.

LAWRENCESJAMES

7 de oct. de 2015

My overall experience with the Alexandria Hyundai dealership was great! The staff was very nice and welcoming. They answered all the questions I was concerned about, and they didn't force me in buying a vehicle. Overall, I would recommend anyone seeking a new or used vehicle to visit Alexandria Hyundai.

EMBREYAL

7 de oct. de 2015

Of all the dealerships I visited in the area, this place was by far the best! The staff was friendly, knowledgeable and easy to work with! I felt like Eugene had my interests in mind and was courteous while presenting all of my options. Thank you for such a great experience!

SR15M4

7 de oct. de 2015

I live in Fl and this was the only car with color and options I could find in the SE USA. I love the car but am very unhappy with the communication of the salesman and service I was provided. I never even got a call back after leaving a message for the sales manager when I called to complain. Very poor communication and a complete blunder on the delivery time of my vehicle. His communication was poor through the entre deal and unprofessional at times actually telling me to "chill baby", I still have the texts to prove it. He also couldn't do something as simple as getting me a badge for the back of the car telling me "its cheaper online". That is a poor model of customer service IMO. It's not like I live right around the corner and could just drive up to verify everything was ok, I think I deserved better communication and assistance for the $38K I spent and I did not get it. I also ordered custom seats and asked for pics of them before they were installed to verify correctness..I didnt get it. Finally no one from the dealership has called to verify I actually took delivery of the vehicle being as my neighbor had to sign for it or at least to make sure that I was satisfied with my purchase and service. By the way, delivery was scheduled when I wasnt in the state against my instructions and my car was filthy and unwaxed on the exterior. Totally disappointed with the service but I love the car.

HAMBY86

2 de oct. de 2015

Overall great service when I walked into the store I was treated professionally and they did not haggle. I appreciate the honesty and the ability to get a deal done

Mr. K

1 de oct. de 2015

Experience 1: I brought the car in for a standard oil change. Everything went great, but when i came to pick up the car there were several noticeable dents and scratches in the driver's door. I pointed this out to the service manager Gerald and he said he would need to go back and review the security footage to confirm they caused these scratches (without question they did). Well apparently their security cameras weren't functioning or aren't configured properly because he said he wasn't able to see my car at all, which was left in their "care" for the entire day. They finally agreed to fix the damage, but it took them 3 days, and they refused to admit it was their fault. I also had to continuously follow up with THEM, and they either never returned my calls or it took them hours to do so. Experience 2: I received a recall notice regarding my car, and it was due for another standard round of service, including a tire rotation, so I brought it in, because I believe in second chances and theyre very close to where I live. When I spoke to the service "advisor" I told him there might be a small leak in one of the tires. When I picked up the car they informed me that there was no issue with the tire. I was skeptical of this and told him that about every 2 weeks the pressure gets low in just that one tire so there must be an issue. Well 2 weeks later the low pressure light came on and I checked the tires, and it was the SAME EXACT TIRE that was low. So I called that night and scheduled an appointment for the next day. I dropped the car at 8 am that morning, and informed them of the issue. The service advisor that morning told me their was a recall notice for the car as well. I said that should have been taken care of when I was here 2 weeks ago (apparently they dont keep records of the services they perform on site). Regardless, After dropping the car at 8 am I waited until around 3:15 pm to call and check on the status so I could arrange my plans for the evening. Well at 3:15 I was told that someone would have to check on the status and call me back. An hour later still no word from them so I called back. I waited on hold for 10 minutes and nobody came back on the line. I called back. Again, waited on hold for 10 minutes until somebody came on the line and said they would check on it. At 4:45 I was told that the car was first being brought in to the shop to be looked at. Close to 6 pm I got a call that they did in fact find a puncture in the problem tire and that it would need to be replaced. They also recommended replacing the other 3 tires as well. Keep in mind that the car was brought in 2 weeks prior and whoever checked out the car with their "multipoint inspection" found no reason to replace or fix ANY of the tires. I told them that the punctured tire should be covered under the extra warranty I purchased (which it is). They called THEIR warranty company, because apparently each dealership uses a different company, and I bought the car somewhere else. When the service "advisor" said I didnt have a warranty with the company they use he said he would have to look into it and get back to me. At 7:15 pm I finally got a call back saying the tire was going to be replaced and covered. At 7:50 pm I finally get a call saying the tire had been replaced and the car is ready for pickup. The "advisor" also told me that they were going to do me a favor and allow the car to be released to me that night even though the warranty company had not yet sent the payment to them (under the warranty there is no out-of-pocket charge), so not sure why it should have been my problem. Finally after having to take a cab out to the dealership, I was able to pick up my car. I checked the tires using the penny method, and not a single tire seemed to need to be replaced. In total, it took them 12.5 hours, to fix a tire they initially said was fine.

Mr. K

1 de oct. de 2015

STAY AWAY! I wish I could give them -5 stars. This has got to be the WORST car dealership I have ever dealt with in regards to the service department. It must be my fault, because fool me once shame on you, fool me twice shame on me, right?Experience 1: I brought the car in for a standard oil change. Everything went great, but when i came to pick up the car there were several noticeable dents and scratches in the driver's door. I pointed this out to the service manager Gerald and he said he would need to go back and review the security footage to confirm they caused these scratches (without question they did). Well apparently their security cameras weren't functioning or aren't configured properly because he said he wasn't able to see my car at all, which was left in their "care" for the entire day. They finally agreed to fix the damage, but it took them 3 days, and they refused to admit it was their fault. I also had to continuously follow up with THEM, and they either never returned my calls or it took them hours to do so.Experience 2: I received a recall notice regarding my car, and it was due for another standard round of service, including a tire rotation, so I brought it in, because I believe in second chances and theyre very close to where I live. When I spoke to the service "advisor" I told him there might be a small leak in one of the tires. When I picked up the car they informed me that there was no issue with the tire. I was skeptical of this and told him that about every 2 weeks the pressure gets low in just that one tire so there must be an issue. Well 2 weeks later the low pressure light came on and I checked the tires, and it was the SAME EXACT TIRE that was low. So I called that night and scheduled an appointment for the next day. I dropped the car at 8 am that morning, and informed them of the issue. The service advisor that morning told me their was a recall notice for the car as well. I said that should have been taken care of when I was here 2 weeks ago (apparently they dont keep records of the services they perform on site). Regardless, After dropping the car at 8 am I waited until around 3:15 pm to call and check on the status so I could arrange my plans for the evening. Well at 3:15 I was told that someone would have to check on the status and call me back. An hour later still no word from them so I called back. I waited on hold for 10 minutes and nobody came back on the line. I called back. Again, waited on hold for 10 minutes until somebody came on the line and said they would check on it. At 4:45 I was told that the car was first being brought in to the shop to be looked at. Close to 6 pm I got a call that they did in fact find a puncture in the problem tire and that it would need to be replaced. They also recommended replacing the other 3 tires as well. Keep in mind that the car was brought in 2 weeks prior and whoever checked out the car with their "multipoint inspection" found no reason to replace or fix ANY of the tires. I told them that the punctured tire should be covered under the extra warranty I purchased (which it is). They called THEIR warranty company, because apparently each dealership uses a different company, and I bought the car somewhere else. When the service "advisor" said I didnt have a warranty with the company they use he said he would have to look into it and get back to me. At 7:15 pm I finally got a call back saying the tire was going to be replaced and covered. At 7:50 pm I finally get a call saying the tire had been replaced and the car is ready for pickup. The "advisor" also told me that they were going to do me a favor and allow the car to be released to me that night even though the warranty company had not yet sent the payment to them (under the warranty there is no out-of-pocket charge), so not sure why it should have been my problem. Finally after having to take a cab out to the dealership, I was able to pick up my car. I checked the tires using the penny method, and not a single tire seemed to need to be replaced. In total, it took them 12.5 hours, to fix a tire they initially said was fine.I will absolutely never go back to this dealership for service or sales and I strongly caution anybody else from utilizing their services. If you value your time, money and sanity do yourself a favor and avoid this place at all costs.

VIETKHOA007

23 de sep. de 2015

I would totally recommend this dealership to everyone. Great customer service and very kind people. Everyone is nice and happy. I'm very happy with my Tucson.

MARCELINTRAN

23 de sep. de 2015

We had a chance to walk out side to talk several times before we made our offer!The saler just let us take our time!

JOHNSL3

22 de sep. de 2015

We are very impressed with the level of professionalism and how attentive Andrew was. The finance manager, Andrew was great too. We would definitely purchase another vehicle from Alexandria of Hyundai.

SRAINGE

21 de sep. de 2015

Great dealership.Especially would appreciate Mike Audsen's customer service.He was very polite and at the same time answered most of my questions.He was very prompt to help. Thanks Mike and Alexandria Hyundai

JOYCE_ARREGUI

16 de sep. de 2015

Very good experience, prompt service and attention, and great product. This is a dealership that I would recommend and Navid was an excellent sales person. Not pushy or hurried, very reasonable and pleasant.

REMYBRACEY

16 de sep. de 2015

I had an excellent experience at Alexandria Hyundai. The staff were warm personable and helpful. I would recommend Alexandria Hyundai without hesitation to my family and friends.

BRANDON.SEAN.MOSER

15 de sep. de 2015

Eugene was my sales rep, he went above and beyond to get me the car i wanted, and at a price worth buying it for. This guy is approachable and professional. I highly recomend you ask for him by name, otherwise who knows....

MAELFLO85

9 de sep. de 2015

Customer service from seller was outstanding, the seller was polite and effective. I will recommend the dealer but specially Arkeem because he was very helpful

S.BARTONSMITH

8 de sep. de 2015

I was initially nervous about going to a dealership, especially one that I hadn't done research on prior to, but I am extremely pleased with my decision to come here! Great deals, great people, great cars. It's a win for me.

MILLERAW1366

7 de sep. de 2015

Ray Jacobs was waiting for us when we arrived and helped us find a car that met our needs at a price we could afford.

SCRAPSTITCH216

7 de sep. de 2015

Easy to work with. This is my second purchase from the dealership and because of the excellent service I received the first time that is why I returned to the dealership again for my second car as I also loved my first Hyundai Santa Fe.

NICKIPARLITSIS

4 de sep. de 2015

This was my first car purchase on my own, and Hyundai in Alexandria was phenomenal at helping me & ensuring that I would get what I pay for. They offered me free car wash & oil change & safety inspection for life, which was extremely impressive

JOHN_KEETER

1 de sep. de 2015

Great car, super sales staff, worked on s reasonable price that exceeded expectations. I would recommend this dealership to friends and family. Convenient location not far from work.

JOEUCHNO

1 de sep. de 2015

better received if there was not a requirement to write an essay about an experience with which I am not emotionally invested. My experience was "good" which would have been my selection if this were a multiple choice question.

JBELT07

29 de ago. de 2015

I'm young and I purchased a brand new 2016 car withough feeling hustled and worked against especially being a young FEMALE ! Thank you HYUNDAI of Alexandria ! For your amazing service & I'm elated to have purchased a car from amazing people whoCARE'

AMJABBAR

27 de ago. de 2015

I had a good experience at Alexandria Hyundai and got exactly what I was looking for. I would recommend this dealership and the product. Mr. Daughty was prompt and attentive.

AKA13DOLL

25 de ago. de 2015

The sales associate answered my questions; he is very friendly with a kind attitude. Moreover, he listened to the type of features I wanted on my car.I am very pleased with my new car and look forward to zipping around the DC/VA/MD area.

BENJAMIN.C.SOTO

21 de ago. de 2015

The dealership has been very courteous with my family and myself. We were offered coffee and water while discussing terms and staff held doors for us and offered additional seating for our family size. We were able to tour different selections of vehicles and test drive them to get a brief feel. The dealership worked with us on our needs and we feel they went steps beyond to meet those needs. We didn't feel like they were pulling a fast one on us or misleading is into something that we didn't want or need. We're very pleased with the experience we had and with our purchase and look forward to continue doing business with Hyundai.Thank you again!

TJLOVESUSA

19 de ago. de 2015

You know how it is, buying a car is not really fun - at least for me. It's a long, drawn out process and you go into the dealership on the defensive because you want to get a good deal. I have to admit though, I have been back to Alexandria Hyundai three times in 6 years! I love the Hyundai, it is a good vehicle, with quality features, for a fair price. The Alexandria dealership is great. It's clean, they offer water and coffee during your time there, the salespeople are attentive and listen to your needs and concerns. We wanted to test drive four different vehicles, and one had to be retrieved from a lot off site. They brought it quickly, and even washed it before we test drove it! No complaints when that is NOT the vehicle we chose. The salesperson, Ray was great, but the person who has helped us through all three of our purchases and is TERRIFIC is Jeff Linzey. You probably don't hear that much about your backroom finance guy. Jeff is helpful, offers products and the reason they are worthwhile, but doesn't pressure you into a decision. We have purchased the extended warranty all three times. Hyundai has a great warranty program and they have helped us out with roadside service etc, when we needed it. We really appreciate Jeff. There was also a young manager there who was walking around during the day and checking in on people's experiences. He was so friendly and made sure we were well taken care of. Great place. We also use their service center, and they have been helpful and professional.

NBRYANT18

18 de ago. de 2015

Alexandria Hyundai sales & support team made my car buying experience exceptional in terms providing the vehicle I wanted with the color and features I wanted. The team answered all my questions about cost, financing and explained the operational features of Hyundai Sonata Limited to my satisfaction.

LHEROLD13

18 de ago. de 2015

The sales staff was very friendly, and made the whole process of buying a car much less stressful. Eugene Daughty found the car we wanted and had it driven in from their other lot. Alexandria Hyundai was able to beat the price that we were offered at another Hyundai dealership.

JESDODSON

18 de ago. de 2015

Great experience. Love my new Santa Fe Sport! Very helpful and accommodating. My family has now bought four cars from this dealership and will be back in the future.

BERNADETTE0

14 de ago. de 2015

I had the best car buying experience in my 40 years of buying at Alexandria Hyundai. Mr. Navid Tehari followed up with me over several months after I first inquired about a new Hyundai Sonata online. I am so glad he did! I love my new 2015 candy apple red Hyundai Sonata! It's perfect!

KRYSTYNASONNENBERG

11 de ago. de 2015

Overall, our experience buying a new Sonata at the Hyundai Alexandria dealership was excellent. The only complaint we have is regarding financing options. The Finance Officers should always be very clear about options through banks as the dealership and interest rates. We bought this car for our growing family and are extremely satisfied thus far.

SJHSU24

11 de ago. de 2015

Navid was very helpful and patient, as this was the first car I've ever purchased, after a couple of hand-me-downs. He did not pressure us to buy the car (we ended up with a 2015 Hyundai Elantra) and worked with us to get a good price. We went to the dealership twice, and each time he had the car we wanted to test drive, ready to drive too. Good service, and very friendly people!

ANLG

10 de ago. de 2015

Great service. Staff was patient regarding my millions of questions (even those that took them past closing time). Rebates and discounts were clearly outlined so there was no need for any 'tactics'.staff went above and beyond to ensure that I got the vehicle that was right for me (included a lot of test driving). The out the door price that I paid for my 2015 veloster met my expectations of fair pricing based on the research that I did prior to visiting the dealership.

RHWESSLER

8 de ago. de 2015

This dealership was absolutely a customer service dream come true. After spending the whole summer looking to purchase a used car and being disappointed conlubtless times, I finally caved and decided to lease. As a young woman in my 20s getting a car on my own people had tried to rip me off and coming to the pohanka Hyundai and working with mike Ausden was such a relief. The price they have was what I paid and there was no pushy-ness or sneaky charges at the end. I am so thankful for them, their patience and honesty. I would definitely recommend this location to anyone looking to purchase or lease!

VANCEMORRISON

3 de ago. de 2015

Salesman, Mike, was very friendly and helpful and he found the car with the options we desired. I have been using Alexandria Hyundai for nearly ten years for servicing my previous Hyundai and intend to continue with the new car.

SUMITGOEL1990

29 de jul. de 2015

Friendly staff, good knowledge about what they are selling.Knows how to do business.Will recommend to friends and relatives. Looking forward to work with them more

DLOULOUDIS

28 de jul. de 2015

Went in with an internet price, and trade-in. The service was great, deal was done in 20 minutes and we were out the door in 2 hrs.

ALANNA.LAWSON11

28 de jul. de 2015

The experience seem to be great to start, but they were not budging on a price of a car that was releasing a new 2016 version in under two/three weeks. I actually left the dealership and 20 minutes later received a call with them confirming the price I asked for. It was just too much of a hassle going through all of that for a couple hundred dollars of a difference.

SHELLY.DARRENKAMP

28 de jul. de 2015

I first agreed to the price of my new car via email with Danny Lee. Ken was my salesperson and Jeff dealt with the financing paperwork. My overall experience was excellent.

MAGREED26

22 de jul. de 2015

My dealer helped me from the time I got there and helped pick the right car. He showed in interest in me instead of my pocketbook. I was in and out without the Hassel of trying to get me to buy something that was out of my price range. I was given service like I was famous. Really felt special and good with my purchase and my dealer. I recommend him to anyone.

JOEI.LYNYRD

16 de jul. de 2015

Great dealership - they went above & beyond my expectations. I went to many other Hyundai dealerships in the area as well to shop around & can honestly say that they are by far the best. Ken was not only very friendly & professional, but honest & even went out of his way to get me a great deal. And this seemed to be the culture among the rest of the staff I encountered there as well. Definitely recommend car buyers stop by & check them out!

skoussis

15 de jul. de 2015

Excellent experience. The President of the dealership came over and introduced himself made sure all was well. Fair value for my trade. Will recommend to others. Larger dealers had a take it or leave it attitude not these guys. The f&i team was also very professional.

DESMOND.WALTON

15 de jul. de 2015

The staff was courteous, kind, knowledgeable and willing to work with us to help us meet our budget. They were familiar with the USAA buying service, and helped us to get the best price possible for our purchase.

BHATBHAI

15 de jul. de 2015

Really friendly and honest staff. Both the salesperson and the finance guy were really helpful and honest with me. Helped me leave in a new car very quickly.

TAWANNA.FORD

14 de jul. de 2015

Navid was excellent. ask for him to help you! he was very professional, at the same time very nice and helpful and persuasive. he was also very honest.

JWALONG

14 de jul. de 2015

I feared going into the dealership, even though I had purchased a Santa Fe in 2003 from this same dealership. The process of getting the car I wanted, trying to figure if the deal was reasonable, and the usual long wait for paperwork and the vehicle to be made ready for me made me fear buying a new car. This purchase was so much different. It helped that I wasn't worried about how I was going to pay for the helped, but getting pretty much the exact car I wanted, at a fairly reasonable, expected price. Finance was extremely quick and painless. The whole process from selection to handing me the keys was about 20 minutes. It took more time to print all the paperwork, than have it explained and signed. I am very happy with this car and happier still at how easy it was.

RITESHKUMAR.WIPRO

9 de jul. de 2015

I was hunting for Hyundai elantra 2016 since a month. Was almost on verge of buying from another dealer, but they because unfair and rude after committing the price. Luckily I found these guys with upfront written price quote. They treated me well, allowed me to take the car with minimum down payment. They are good for buying, need to check their service and maintenance.

DIMPLES6881

8 de jul. de 2015

Eugene the sales person was friendly and knowledgeable about the cars and products associated with them. Outside of the long purchasing process my experience was a good one.

KEN.EDWARDS520

1 de jul. de 2015

Based on my experience, I'd recommend this dealership and would definitely purchase from them again! Since the review needs 25 words, this should do it1

NICK.SLABINSKI

30 de jun. de 2015

Arkeem really made this a hassle free experience. He was not overwhelming and gave me space and time to myself to think and look everything over.

KAKITTRICK

30 de jun. de 2015

Navid was my sales person and he was very kind, fair and knowledgeable about the car that I wanted to buy. He didn't pressure me in any way but provided good information. I felt comfortable the whole time. I came into the dealership armed with my research and knew what I needed to pay and there was not a lot of back and forth. I think if you do your homework prior to going into purchase a car, it's a much better experience for everyone.

JAMESRPOSEY

25 de jun. de 2015

This is our forth car in five years from this dealership. The salesperson, Navid, has always delivered what he promised and has always been a pleasure to work with throughout each of our transactions.

WOLFGANGUMANA

24 de jun. de 2015

The Good: My salesman (Mike Ausden) was awesome. He greeted me, got me into the car I wanted quickly, and let me take it for a spin to my satisfaction. He had the car and all of its features ready for me as soon as I walked out of signing for it.The Bad: The finance department can be a little tricky. I was promised a certain finance rate on the sales floor only to be given a much higher finance rate during signing (My credit score is above 720, so there should've been no surprises). Be careful to read through all of your documents and speak up if something looks out of the ordinary or different than what you discussed.Somewhere in the middle: Beware of being sold a "brand new" car with a Navigation system that hasn't been updated in over a year. I purchased my car less than a month ago and was told it had the current maps and GPS software, only to find out that I'd been sold Version 7 (05.09.01) while the current Version 9 (08.01.30) had been released already. 2 lies = 2 strikes. Otherwise, I'm looking forward to having my car serviced at Alex.Hyundai, the team seems skilled, efficient, and very competent to take care of my newest and very prized vehicular possession.

RJCAMPA

23 de jun. de 2015

My parents leased a car from Alexandria Hyundai and were very satisfied with the car and service. Since I needed a car new car, I decided to visit the dealership. I left shortly after with a new 2015 Sonata. I was very happy with the level of professionalism and friendliness of the staff. I didn't feel pressured to buy anything and the salesman was extremely helpful.

MEVANS101

17 de jun. de 2015

I had an excellent experience even though I was afraid at first. It is a small dealership which is why I selected it. I picked up my car tags yesterday and they were just great. One hears so many bad stories about buying a car but this was a great experience.Thanks

DOUGLAS.SNYDER

13 de jun. de 2015

My experiences with Navid, the dealer, as well as Jeff Linzy, the financial manager, were both highly productive, friendly, and professional. I would recommend this dealership to others looking to purchase a new vehicle.

JAMESRPOSEY

12 de jun. de 2015

This is our third Hyundai from this salesperson, Navid. He has taken very good care of us each time. We have moved since our first purchase, but we still drive almost an hour because of his excellent service and integrity.

AMIELIALAURN

10 de jun. de 2015

I can't speak on much of the negotion time because I got my price through true car, but everything was handleded in a timely fashion and I was very satisfied with my vehicle and the price I paid for it.

ALFREDFORMAN45

9 de jun. de 2015

Purchasing my new Hyundai Santa Fe Sport from Alexandria Hyundai was painless. The staff was very professional and answered all of my questions and concerns. I strongly would recommend Alexandria Hyundai.

JEMSHIFFMAN

9 de jun. de 2015

I had a great experiencing buying my car at Alexandria Hyundai. I worked with salesperson Arkeem Dennis, and he was excellent in every way. But everyone I met throughout the process of purchasing my new car, was great - a pleasure to work with.

SHBROOKSJR

8 de jun. de 2015

My ninth new vehicle purchase. And this experience was hands down my best buying experience ever. I would recommend this dealership to anyone interested in purchasing a Hyundai.

TIFFANYDUNCAN42

6 de jun. de 2015

I had a wonderful experience in purchasing my new Hyundai Veloster. Everyone was very friendly and our sales associate Navid was sincere in meeting our needs.

CHERIEDUGAS

3 de jun. de 2015

I knew what I wanted and when I went to Alexandria Hyundai my salesperson made sure I got it. The process was easy and there was no pressure on me at all. I also brought in my car for a "noise" and they quickly deciphered what it was and fixed it quickly. Service and Sales both are a class act.

VIVIZANATTA

2 de jun. de 2015

This is probably the most honest and professional staff that I have met. Totally recommend Alexandria Hyundai and the best Sales Consultant Mr. Navid Taheri.

HELENAWASEY

2 de jun. de 2015

Staff was very friendly and patient. I was not pressured into buying a car. Sales person worked with me to find the vehicle I wanted.

Allastebba

2 de jun. de 2015

The dealership did a great job getting us in the right car. The staff was friendly and helpful. They made us feel welcome and when the original car we looked did not meet what we were looking for they quickly got us the right one.

BRIANDAVIS9

1 de jun. de 2015

Alexandria Hyundai, and particularly our salesperson Ray Jacobs, could not have made the car buying process any easier. They were honest, fair, and treated my fiancee and I with the utmost respect. I cant say enough about how wonderful the whole experience was. I highly recommend Alexandria Hyundai!

IGGS63

28 de may. de 2015

I love my new SUV and this car buying experience was the best I have ever had. No pressure sales from Navid or Jeff (finance).

johippens

25 de may. de 2015

I was in the market for a a car for my daughter for graduation. I knew i wanted a Hyundai. I was on my way back from a business trip in a rental car a decised to take a look at their inventory. I perused their entire lot with no hastle then walkwd in the salesroom and Eugene found me. He is the greatest! I left several hours later driving my daughter's new car. Eugene handled everything for me! Rental car return, everything. Go see him. You wont be disaappointed.

MYMINISTER

22 de may. de 2015

The owner, Kevin Reilly, met me at the door. I told him I was replacing the 2003 Hyundai Santa Fe I purchased new from him in 2003. I told him my quandary whether to purchase new or used due to my Parkinson's disease. He encouraged me to consider both options. He then introduced me to a sales representative, Navid, who was very understanding. There was never any pressure to purchase and Navid thoughtfully had me consider all my options laying the inventory sheets side by side with my "out the door" price. I made my decision to purchase a 2015 Santa Fe Sport. I was introduced to John Whetselwho offered me an extended warranty and a paint protection policy. I declined both but went back several days later to add the bumper to bumper warranty. The vehicle was given to me washed, tires dressed and with a full tank of gas. Navid Taheri went over all the features, registered my Blue Link, set up my first oil change and connected my cell phone. It was a very relaxing experience and I feel I purchased the right vehicle at the right price to meet my current. One happy and satisfied customer!

LOVER009

22 de may. de 2015

Very good place to buy a car ???? need to give customers more options Hyundai made very good cars in 2015 worthed the money I'm enjoying my new car

PatrickFromMD

2 de abr. de 2015

Well, I initially started this review with some criticism from Alexandria Hyundais Service Department. My ex has a 2012 Sonata Limited Turbo. It started blowing smoke and the mechanic I took it too said the turbo was bad and would have to be replaced. I contacted Alexandria Hyundai, which is just down the street from where I work. The service advisor (Brock) was very energetic, proactive, and positive. He felt that Hyundai would step up to the plate even though technically the car is out of warrantee. Further diagnosis confirmed my mechanics diagnosis of a bad turbo, but also said that the turbo failed as a result of oil leaking into it from the engine. The remedy: replace both the turbo and the engines. Ouch. Brock still felt confident that Hyundai would come to our aid.Unfortunately, this process dragged out over a week, and my ex was out a car and rental bills were piling up. When Hyundai finally responded, it was a no, and I was very frustrated. I thought, how can this be Americas Best Warrantee? The service department found sludge in the oil pan and valve cover (caused by many things, but commonly due to not frequent enough oil changes). My ex produced some maintenance records indicating she was changing the oil, so we now had a contradiction (personal note: Being a Mechanical Engineer, and now looking back at this, Im perplexed as to why Hyundai does not require synthetic oil in this engine line. GM does in my 400hp Camaro SS. If you do the math, this Sonata motor has twice the power per liter of my Camaro).Just when things were looking pretty bleak, the GM/Owner (Kevin Reilly) of the dealership returns to town from a family vacation, and hes brought up to speed on the situation. He calls me to let me know hes engaged, and later that night we talk about the whole thing at length (and never once made me feel he was in a hurry and needed to go).Later he (Kevin Reilly) arranged a meeting with him and the Hyundai DPSM (District Parts and Service Manager). All three of us met, and with the service manager and mechanic, looked over the car. There is sludge, and also the motor failed a leak down test (indicating a loss of sealing in the combustion chamber, and likely the source of the oil contamination). Conclusion: it needs a new engine, and with the presence of sludge, Hyundai will not even consider a good will repair. But owner Kevin Reilly wants to make a happy customer out of me. HE set to work on coming up with a proposal whereby we would all kick in to get it fixed. And after numerous personal calls to Hyundai, he managed to get them to kick in. On his end, he provided all the parts at his cost, some smaller parts for free, and cut his labor significantly. After we got the deal worked out, and I was on my way over to get the deal working, he showed up personally at the Metro station to greet me in a 2015 Sonata he was going to provide me as a loaner while they set to work on the car. Thats what I call turning lemonades into lemonade. So, Mr. Reilly is well on his way to making me a believer in his dealership. He likes giving personal attention, and knows doing so will never allow him to build a massive empire -- but that seems ok by him; he prefers having a people-oriented dealership with a good and fair reputation.

A Attura

25 de feb. de 2015

My first visit to Alexandria Hyundai (December? 2014) left a great impression on me even though I was still in the extensive process of researching vehicles that would suit my needs. There was no pressure, just friendly people. After two months of visits to other dealerships I returned to Alexandria Hyundai, this time to test drive 3 different models. I was once again warmly greeted and once again, there was no pressure, just friendly talk and a willingness to listen. Mike was great about providing the 3 vehicles I wanted to test-drive, and when I narrowed it down to my final choice, he was very patient about going over the options and the model I wanted. There happened to be a model with features close enough to what I wanted on the lot, the price was very reasonable, and I drove off, a very happy purchaser, the very next day! I had the pleasure of meeting Kevin and Danny, and I admired Jeff's acumen and friendly businesslike manner. All through the process of researching, test driving and then buying my Hyundai at Alexandria Hyundai, I was made to feel like a welcomed guest. I am very happy with my new Hyundai!!

hsai

17 de ene. de 2015

Very personalized service. Thank you, Alexandria Hyundai! I am on my second Hyundai Elantra (sold my old one to a friend, she likes it a lot). I get all my service done at Alexandria Hyundai. Very little service has been needed beyond the regular maintenance.

David Cammarata

6 de jul. de 2014

I live in NJ and bought my Hyundai Santa Fe over the phone. I did a lot of shopping around for this vehicle and talked to about 10 dealerships in NJ, NY, PA, and VA because the exact vehicle I wanted was in short supply. I would absolutely recommend Alexandria Hyundai. They delivered exceptional personalized service, a smooth, honest and easy buying process, and the best price. The salesman, Joon Bae, drove my vehicle to NJ from Virginia on his day off and spent a few hours walking me through the vehicle. It doesn't get any better than that! Joon is the best!!!

Jeff, Alexandria

26 de jun. de 2014

This review is for the service department particularly their scheduling and execution of the schedule. I scheduled an appointment (9:45 AM) on their website and dropped my car off an hour and a half before the scheduled time (8:15 AM). I showed up 8 hours later (4:15 PM) and the car hadn't even entered the shop yet. I was told since it was "technically" a drop off they could fit it into their schedule as they saw fit. I took my car and left without getting it serviced as I needed it to get home and use next day. I never expected to be treated like this as I had previously always had good experiences (I currently own 2 Hyundais). I did not even receive a phone call from anyone in the service department to tell me that they were running extremely late. even though they new my pick-up time and had it recorded. Terrible customer service, poor management of their schedule, did not honor their website scheduling process, not aware of their shortfalls and weak decision-making! It seems it was more important to get as many cars for repair on their docket for the day and hope the number of customers who were dissatisfied and received poor service was small.

maltbie

28 de may. de 2014

Working with Ray Jacobs and Alexanderia Hyundai was absolutely the best car buying experience I have had in my life. I think I've purchased 17 cars in that time and at no time have I experience anything like buying from this dealership. I started with an internet search and found 4 cars of interest and submitted inquiries to the sellers. Ray responded the next day, scheduling an appointment for the following day. The car was exactly as advertised on the internet and Ray was a total gentleman. In fact, everyone I met at this dealership was personable and professional. I walked in with a price in mind, a trade in of an older vehicles, and I walked out with a great 2006 Elantra. Both issues I pointed out during my walkthrough we corrected and I drove the car home two days later. I terrific experience. By the way, I live over 75 miles from this dealership and they will be my first choice the next time I'm looking for a car, new or used. If you are looking for a good experience buying a car, Alexandria Hyundai is the place you should start.

BennettGU

10 de may. de 2014

I've been a customer of this dealership for years. The service department is the best. It's a good feeling when you have total trust especially of a service department. Plus reasonable prices. This week I went to trade in my Elantra Touring for a new Elantra GT. And, as in the past, the experience was superb: easy, great deal, great financing. Kudos to Navid in sales, to Kevin (you run an awesome deal dealership), and to Jeff in financing.

jkerwin18

2 de abr. de 2014

My 2008 Hyundai Santa Fe was first serviced by the Hyundai of Alexandria in the fall of 2013. 5 recalls were "fixed" on that visit. Fast forward to March 20, 2014. My Vehicle was towed to Hyundai because the recall appeared to not be fixed. The car would not shift but had no other symptoms. I made an appointment for that day but they didn't have time to look at the car. The next day they called and said it was the solenoid and would cost close to $500. Edward promised to have the part by the following Tuesday and said the car would be finished then. When I was contacted Tuesday he said the part didn't come in, but was promised the work would be done by Wenesday. Wednesday I was contacted and told I would need a new transmission. My check engine light wasn't on. My car never had a problem with changing gears. My car had no issues before being worked on by Hyundai of Alexandria. I called to get a transmission replacement quote and my call was never returned. As I write this Edward has never called me back to give me a quote on the work that needed to be done. I now dumped my unreliable Hyundai as well as the Hyundai of Alexandria dealership. I am now the owner of a Honda Pilot. If you want a reliable car I would suggest getting a Honda. No one at Hyundai gave a reason why my cars transmission would fail so early in its life. Poor customer service to say the least.

ClaritaVictor

21 de ene. de 2014

The experience we had with Steve Brenner, from Alexandria Hyundai, has been the best we ever had when buying a car. Having bought eight cars in three different countries, this means something to us, and if we would have known that the purchase experience could be so much fun we would have done it more frequently!! The whole process started when, before traveling from Maryland to Virginia, we called the dealer to see whether the car we saw in the internet was still available. Steve was the person that received the call, and when he told us that the car was not longer available he asked to give him ten minutes and we would call back with good deals in the price range we were looking for. To make a long story short, when he told us that we would be calling back he already had sold us the car that we ended up buying. So clear was this to him, that when we arrived at the parking lot, a car that looked very much like the one he described had the signal that was sold, and not known to us yet was that it had been sold to us! That was only the start. The atmosphere that Steve and Robert Clatter create at their place makes you feel that you are a distinguished guest and the best customer. We ended paying less than the already low price negotiated by phone, and this was not because the car was worth less than what we expected. For sure, the process of buying our next car will be much simpler. Done we are with the search in the internet; we already know where to find the person that will take good care of us. His name is Steve Brenner and he works at Alexandria Hyundai.

garrota

13 de nov. de 2013

Ray was an excellent salesman who really worked with us to find the right vehicle to meet our needs to include type, model, gas mileage, and price.

Impressed

17 de jun. de 2013

I was looking for a new Hyundai Velociter and found one at Alexandria Hyundai. I especially chose the dealership after reading the stellar on-line reviews. I wasn't disappointed. Ken Hong did a great job making the experience of purchasing a car really great. I paid the price that I wanted to pay, and he took the time to explain the entire car's operation to me. The "dreaded" trip to the finance office was a breeze. The finance manager is a consummate professional who knows his job, and he makes the entire experience quick and completely painless. I was out of the dealership and into my new car in less than an hour. My husband, who HATES car-buying, was so impressed that he turned right around and traded in his car for an Elantra GT!

THWilee

11 de mar. de 2013

I found a used Sonata on Cars.com and came by the dealership to take a look at the in stock inventory. Met with Mike and went through options and he was very knowledgable about the vehicles and offered many options in my price range. I took a test drive and enjoyed my experience at the dealership from the onset. I was not able to sign and drive on the day I went due to my schedule but mike was able to come in on Sunday, which was his day off, in order to set me up with the options we talked about the day before. Mike was extremely patient with me as I juggled a tough schedule. I did not feel pressured and had every question I asked answered with confidence. Bought a certified pre-owned Sonata and the paperwork process was not as arduous I have had in the past and Jeff, the finance contact, was really great to work with and again explained everything in detail. At the end of the day I had a great experience and felt comfortable both my purchase. This is a dealership I would recommend!

Craig S.

21 de feb. de 2013

I recently purchased a Pre-owned 2012 Genesis From Alexandria Hyundia and was very happy with the sale process (Rodney) and the Finance process (Jeff)both made in so easy. I took delivery and had the car several weeks and found a couple of minor issues ,some warranty and some not. Rob Clater in Used car went over and above to get my car in the shop , fixed and back to me .Way to go Rob !! Alexandria Hyundia customer service exceeded my expectations and my New to me Genesis is a joy to Drive. Thanks Guys.

DAVID

20 de feb. de 2013

Just wanted to take the time to say "THANKS" to the sales staff at Alexandria Hyundai Used Cars. We took our daughter out looking for a 2011 Hyundai Accent (her first car) and were greated by Rob the manager and a salesman named Steve. Rob told us about his daughters and how they loved driving their Hyundai Elantra. You can tell he enjoys selling Hyundai's. He said he would take care of us and he did. It was all about family and he say it wasn't this sell he was after but the ones to come. He may be right. Well we purchased a 2011 Hyundai Accent for a fair price and a great warranty. We will be back our son turns 16 in 4 months. Thanks and good luck to your REDSKINS next year. If you visit Alexandria Hyundai you will know what we mean. Robs office is decked out in Washington Redskins everything.

Jeff

3 de ene. de 2013

very nice people, relatively easy to do business with, really care about the vehicle " being right ".Could be a " little faster " getting the paperwork done!All in all a VERY GOOD buying experience.

DAVE

2 de ene. de 2013

NOT THE LARGEST DEALERSHIP IN THE WORLD...BUT THEY ARE LARGE WHEN IN COMES TO CUSTOMER SERVICE, AND KNOWLEDGE. JUST WANT TO SAY THANKS TO STEVE THE SALESMAN AND ROBERT THE MANAGER. (HE IS NUTS...LOVES THE REDSKINS IF YOU GO IN TO HIS OFFICE YOU WILL KNOW WHAT I MEAN) I WISH THE SKINS GOOD LUCK TOO. WENT ON TO LOOK AT A HYUNDAI SONATA LIMITED EDTION. THEY HAVE 5 IN STOCK WHICH WAS A NICE SURPRISE OTHER DEALERS SEEM TO ONLY HAVE ONE OR TWO. STEVE POINTED OUT TO ME THE DIFFERENCE BETWEEN CERTIFIED AND PRE-OWNED. WE WITH WITH CERTIFIED A BETTER VALUE NOW AND DOWN THE ROAD WITH THE 10 YEAR WARRANTY. THE TEAM THERE SEEMS TO BE VERY RELAXED AND WILLING TO TAKE THE TIME TO WORK OUT ALL THE DETAILS ABOUT THE CAR/LOAN AND TERMS AND THAT WAS IMPORTANT TO ME AND MY WIFE. WE PLAN TO SEE THEM AGAIN THIS SPRING FOR OUR SON. ONCE AGAIN THANKS GUYS AND GOOD LUCK.

Maryland Customer

1 de ene. de 2013

We made the long drive from Maryland based on the reviews I had read about friendliness, price, selection. Don't believe it. We were looking for a used car. We finally agreed on a price and shook hands on it. The next thing I knew, the salesman rescinded the offer, told me he had made a "mistake", and the new price would be $600 higher. The confusion was explained as the difference between Maryland and Virginia sales tax. Surely this is not the first time they have dealt with a Maryland customer. And there was no one else in the dealership at the time, so no reason for any confusion with another deal. We did not like the way they did business, and breaking our verbal deal was an indication to me of trouble ahead. Buyer beware.

KimGrimmick

22 de dic. de 2012

My family was looking for a car that was economical yet reliable. I called Diego and he took good care of me. When I came to the dealership he had our car ready to go. We now own a 2013 Sonata. I would highly recommend Alexandria Hyundai and Diego to my friends and family.

wittlechicken

19 de dic. de 2012

We had a great experience buying our 2013 Tucson at Alexandria Hyundai. Everyone was very nice (and not at all pushy) and we ended up getting a really good deal on our car. Ray was very helpful and answered all of our questions about the models and trim levels that we were looking at. This is a great neighborhood dealer - highly recommended!

spinner

8 de dic. de 2012

This was one of the best car-buying experience we've ever had. Steve Brenner was great to work with - friendly, helpful, patient, and never pushy - he really made the experience as stress-free as a major purchase can be. Jeff (the finance guy) was also pleasant and not pushy. Highly recommend.

spinner

4 de dic. de 2012

This was one of the best car-buying experience we've ever had. Steve Brenner was great to work with - friendly, helpful, patient, and never pushy - he really made the experience as stress-free as a major purchase can be. Jeff (the finance guy) was also pleasant and not pushy. Highly recommend.

arubafish0522

3 de dic. de 2012

Nice selection of certified Elantras.Was easy to work with and knew the warranty inside and out. The finance manager Jeff wad slso a pleasure to work with best my credit union with 0.9% for 36 months with no money down. I will send more customers to Alexandrai Hyundai that I promise.Once again thanks

ayanaolivia

5 de nov. de 2012

I am deeply honored with the customer care that Ive received from Mr. Diego Cordova at Alexandria Hyundai. Mr. Cordova was very generous and pleasant throughout the whole process (about 4 days in total i believed) in selling me a careven during times when I was a bit adamant with some of my decision making. But, of course he had finally convinced my grandmother and I to buy a car. He was amazing! Thanks, Mr. Cordova

toka.ibrahim

30 de oct. de 2012

On October 28, 2012 I visited Alexandria Hyundai. After looking around for a while, my family and I were kindly greeted by Diego Cordova. Diego was very knowledgeable about the inventory and was not pushy at, as some car salesmen can be. He answered all of our questions. After test driving a couple of vehicles, Diego helped me with my indecisiveness and I was able to choose a car that was the best fit for me. Purchasing this vehicle was a very pleasant experience.

jnyeadon

30 de oct. de 2012

After 16 years with my Honda, I was searching for a new car. Visited the Hyundai dealership and explained to Ray that I wasn't sure of what I wanted to buy or when. In spite of my indecision Ray worked with me, as if I was going to be a sale that day. He answered all my questions, gave me a test drive, and let me go without any pressure. He kept in touch, but was never pushy. When I was ready for another test drive returned to Ray, and again loved his no pressure approach - I felt that he really wanted me to be happy with my decision. I am now the proud owner of a 2013 Hyundai Elantra and would recommend Ray (and Hyundai) to anyone who is looking for a new car.

benharper

27 de oct. de 2012

Diego was incredibly responsive and worked with us to get the car we wanted at the price we needed. One of the best dealer experiences I've ever had.

copperatnasfe

23 de oct. de 2012

I highly recommend this dealership to friends & family because of their professionalism in dealing with their potential customers. They actually care about you as a person and don't treat you as if you were one customer closer to them meeting their quota. I initially requested an internet quote late one evening and received a return call from Mr. Diego Cordova bright & early the next morning. We had great conversation as he inquired about my request. I felt totally comfortable sharing my information and not pressured as with past salespersons. He also has a great sense of humor because I ribbed him about his name by saying "Go Diego, Go!! I did however prolong my visit to Alexandria Hyundai because I was awaiting approval from my credit union before I took the next step. Mr. Cordova wasn't annoying but pleasantly persistent yet patient. When I finally arrived at the dealer for the test drive, he came outside to greet me as I exited my vehicle saying, "So you must be Ms. XXXXXX! I immediately smiled and replied, "I most certainly am!" We shook hands and hit it off like we had known each other for a long time. I test drove one Hyundai but another color with more bells & whistles caught my eye. Once I inspected it closely, I knew it was going to be MY NEW BABY. The financing process went far better than I expected and I was thoroughly pleased. I was prepared to leave with a purchase order to take to my credit union. Needless to say I drove my new baby home that afternoon because it was a DONE DEAL!!!!!My salesman, Mr. Diego Cordova was OUTSTANDING!! He was very knowledgeable, confident and his professionalism was quite refreshing. His sense of humor was also admirable. I was thoroughly satisfied with my overall experience and my expectations were exceeded by far. I look forward to recommending my friends & family!! Thanks a million!!

chunghbae

15 de oct. de 2012

Before I called Ken, I reviewed the price of Hyundai Genesis on Hyundai Web site and got an information from my friend who bought a Genesis recently from other Hyundaidealership. Since I had some Idea about the price, we could talk considerable details about the price on the phone. Ken gave me almost exact price for the car what they had in stock without any hesitation. When my wife and I arrived showroom, Ken greeted us so warmly and explained every details about car and pricing. The price Ken offered was so reasonable, we didn't even negotiate the price. We never had this kind of pleasant and fast car buying experience while we lived in U.S. more than 40 years.We strongly recommend Ken Hong for your Hyundai car shopping.

Alexey S.

14 de sep. de 2012

I shopped for a used car and here I was able to get the car I want at the price I want. Employees took care about financing (which was hard task in my case), plates and all documents. I even wasn't allowed to ride my car home without full tank. Awesome experience. Special thanks to Steve Brenner and John Windsted who helped me a lot to process this deal. Thank you a lot! Alexey S.

Ms. Parris

13 de sep. de 2012

If you are in the market to purchase a new or used vehicle, I would definately recommend Alexandria Hyundai. I actually live in Maryland and checked out a few dealerships in Maryland but none compared to Alexandria Hyundai. My salesman was Steve Brenner and he was absolutely wonderful! Steve, the Used Car Manager, and the Financial Representative (I forgot both names) made the entire process smooth from start to finish. In fact, the whole entire staff at Alexandria Hyundai are very professional, courteous and knowledgeable. So if you are in the market to buy, check out Alexandria Hyundai.

shermanng

27 de ago. de 2012

When I first came into Alexandria Hyundai to test drive a 2012 Hyundai Sonata GLS and a 2012 Hyundai Sonata hybrid, I was helped by Ken Hong. Ken is friendly, nice, patient, and very helpful. Two weeks later, I came back to the dealership and went on to purchase the 2012 Hyundai Sonata GLS model from Ken Hong. I highly recommend him, as he is very good. There is no pressure at all when dealing with him, as I am aware that sometimes salespeople can pressure you into a price that you don't want to pay for. Ken gave me a reasonable price for my car after negotiating with him, which I am satisfied with. Ken also answered all my questions that I have about my new car, and he still remembers my name when I saw him weeks later after my purchase (which is a plus). You cannot go wrong with having Ken being your salesperson when you walk into the Alexandria Hyundai dealer. If I do know anyone who is interested in Hyundai cars, I will definitely recommend Alexandria Hyundai, and will tell him/her to look for Ken Hong when deciding to buy a car. Thank you Ken for your wonderful service (10/10 overall service).

Devoted Hyundai Owner

21 de ago. de 2012

I had the pleasure of the best customer service in a very long while! Oh, and by the way, I bought a car :). From the moment I saw the pictures online of the vehicle to the conversation I had with Steve in the Pre-owned Department to meeting both him and Rob, the Manager, the seemingly unending saga of poor customer service had ended. Steve told me once I got there, I'd fall in love with the car -- he was right! But that's not it. I experienced first-class service from the showroom to the Finance Department. I even had the opportunity to meet the owner, Kevin, who was very personable. Last but not least, Jon, in Finance, was excellent as well. I've been the proud owner of now 3 Hyundais and this is not last Hyundai purchase. However, this is my first experience with Alexandria Hyundai and I have already warned the guys that I will be back ON PURPOSE to purchase my next one.

Quebee

16 de ago. de 2012

Experienced no pressure or hassle at this dealership. The salesperson Navid Taheri professionalism and assistance was fantastic. He truly is an asset to this dealership.

Citation

28 de jul. de 2012

I'm a very difficult customer with whom to deal on a car purchase. Alexandria Hyundai and Mr. Halpern gave us the best car buying experience of my entire lifetime (and I'm 65 years old).Price, helpfulness, honesty, courtesy, and level of information and helpfulness could not have been higher.I will recommend Alexandria Hyundai to everyone I know.

ashnil

7 de jul. de 2012

I have always owned Toyota. This was my first car other than Toyota. I came to this dealer with and we had the luck to have Ray as a sales consultant. He was nice from the beginning and did a great job since we decided to buy our first Elantra 2013. All procedures had been done smoothly. He kept his word on all sales transaction. Personally, I liked his approach and commitment more than the car itself. I have no hesitation that should anything wrong happen to this purchase he would stand by his words and commitment. We are more than happy with Raymond Jacob. Even after the purchase, Ray has constantly keept in touch with me and I would not hesitate to purchase another car (when I am ready!) thru Ray.I would definitely recommend Ray as a salesman to anyone looking for purchasing a car.

Audrey_esc

27 de jun. de 2012

We came to this dealer with my husband and we had the luck to have Ray as a sales consultant. He was nice from the beginning and we did a great job since we decided to buy our first elantra 2012!!! All the red tape was done in 2 days and we received our plates a month and half after. We are more than happy with this dealer because everything was smooth and what we like the most is that Ray has been always keeping in touch with us, asking if everything is fine and making our experience unique.

David and Di

8 de jun. de 2012

My wife and I bought our first car from Navid, and honestly, we expected to have an unpleasant experience of sweet talk, haggling, etc. However, we were lucky enough to get Navid as our salesman, and not only was he extremely helpful and courteous, he was also sincerely kind in helping us find the right car at the right price. He made the extra effort to ensure that we were satisfied with our purchase, contacting us to check up on things even after the purchase was finalized and we had driven home. We would both heartily recommend him to anyone looking for an honest and attentive salesman (the rarest kind).

sally michael

31 de may. de 2012

Somehow, my review was deleted. To summarize:I am 99 percent (nobody's perfect) satisfied with Alexandria Hyundai, especially Ray Jacobs in Sales with whom I just completed my second transaction in 4 years. The professionalism demonstrated by staff, especially Ray, is great. I am a disabled senior and am ever pleased with the responsiveness of staff. My new grey Accent is a hot little car which performs very well. I think we are a great match!If you haven't driven a Hyundai yet, what the heck are you waiting for?

Unexpectedly happy customer

20 de may. de 2012

I'd been in the market for a used car for a few weeks leading up to my purchase at Alexandria Hyundai, and my experiences at other dealerships varied from pleasant-but-not-impressive to downright sketchy. I'd read the positive reviews here and there was a car there that I was interested in, so I dropped by to see if it was still there. Well, it wasn't. But Steve, the lone salesman in the used car part of the dealership, took me out to the lot (which turns over very frequently with the volume they sell) and had me look at a similar model as the one I'd seen online. Firstly, Steve is a great guy. Pleasant, chatty, and down to earth. Rob, his friend/manager, is cut from the same mold, too. Secondly, the people they have detailing the cars in that lot do an absolutely outstanding job. Aside from very slight cosmetic blemishes that happen when you own a car (slight scuffs on the console, scuffs on the driver door where you hit your feet, etc.), the interiors were completely immaculate. Fresh coat of wax on the exterior. Really impressive, spotlessly clean pre-owned vehicles. Thirdly, they'll fix anything that you see wrong with the car if you notice it while you take a spin. They offered to replace or take a look at every little thing that I noticed in the vehicle. They fill the car with a tank of gas if you buy and drive it home. Very low pressure environment, and though I didn't have kids at the dealership when I was there, I can only imagine that Steve would have entertained them too. Ended up purchasing a car because their offer was below private party sale value, probably only $200 more than what they gave for the trade-in in the first place. They probably made most of their money on the processing fee (that was just under $500; pretty average for dealerships in the area). Comparable certified vehicles in the area were going for literally $2500 more than what I ended up leaving the dealership with. I'd done a lot of research before and knew that their prices were already extremely competitive; there wasn't much need to haggle because their prices speak for themselves. I would definitely purchase a car from them again. If I bought new, I would probably buy from Steve just so he could give the guys in the other half of the dealership a hard time about it. It was an all-around extremely positive experience. I opted out of all the extra warranties and the managers taking care of the paperwork didn't try twisting my arm or guilting me into anything. I like the dynamic of their dealership and would certainly recommend them to anyone. If there's a car that you like online and you're considering going in, do it. I was skeptical of the reviews that I saw about their dealership, but I ended up walking out with a car that I have no regrets about purchasing.

animal lover

13 de abr. de 2012

I had been shopping around for a certified Hyundai (specifically for the warranty and peace of mind). I went to a total of 3 Hyundai dealers. I ended up at Alexandria Hyundai. I was amazed at their inventory of certified pre owned Hyundais. Not only did they have a vehicle that was perfect for me, I was quite impressed with their staff. I was caught a little off guard while there, however. I was talking to the salesman, and noticed a dog had stopped at their showroom door. When I asked about the dog, I was told..."oh, he is one of our regulars". The dog was simply sitting by the door, awaiting his 'daily' treat. Not only does the dealership take very well care of their customers, they also take care of 4 legged visitors with doggie biscuits. Nice People, Nice Prices, I believe is their slogan~I will now also be a 'regular'. Definately worth the drive to them~ Thanks again~

sladja.caplan

2 de abr. de 2012

I was looking for a new car,and I went with my friend to this dealership.I spoke to Mr Raymond and he gave me great price and interest.I got Hyundai Elantra 2012,and I am very happy with overall expirience.I love the car!!!

Needed a Great Deal!

17 de feb. de 2012

Working with Alexandria Hyundai was a pleasure. The Used Car sales team was awesome and a pleasure to deal with. They worked with me and did not make any effort to preasure sale me. The vehicle was exactly how it was descirbe on the website and looked as good as presented. Their slogan at Alexandria Hyundai is "Nice Cars, Nice People" and in this day and age it is not often that company lives up to it's slogan. Keep up the great work!

Brig

14 de feb. de 2012

I was able to find a deal on a car buying site for a new Hyundai Sonata. Even though, Alexandria Hyundai was not mentioned as a specific dealer on that site, I told Ray Jacobs about my deal, and he said it would be no problem at all. And, it wasn't! He accepted my deal, was extremely friendly and helpful...and made the car-buying process easy and quick (how many people can say that?). The F & I representative was also extremely helpful and didn't waste my time with trying to move my rate around or sell me a bunch of extras that I did not need. I would recommend Alexandria Hyundai to anyone! Thank you, Ray, and all the folks there.

johnrquinn

2 de ene. de 2012

I could not be happier with my experience at Alexandria Hyundai. As a first time car buyer, there was a lot I didn't know, but Ray was more than happy to help me with those things. I just went back to the dealership to pay for the car, and stopped to ask him a question about the wheel locks on my car. He was more than happy to help, and walked out with me to show me how they worked. If it's possible to go go above "above and beyond," Ray does.Negotiation was nonexistent, I just used TrueCar to find a fair price for both of us and Ray said let's do it. I didn't want to negotiate, and with Ray, I didn't have to. Everybody I worked with at Alexandria Hyundai was helpful, and although I'm young, they treated me just like anyone else. If you're looking for a Hyundai, check out Alexandria Hyundai. You'll leave happy.

Photeus

30 de dic. de 2011

I purchased a Hyundai Sonata from Malloy after visiting another much larger dealership near me in the DC area. I have since had one oil change and I am very satisfied with both their follow up from the sales staff and the service visit. They were very willing to actually deal with me on price and they treated me as a person. The other dealer was very busy and had a take it or leave it attitude. The dealership does not look as new or fancy but that translated into a less than list price deal for me. I really like these guys and galls at this dealership. The service call was very easy to set and I was there for only 40 minutes for an oil change. I will definitely keep going to this dealer.

bakerpk72

28 de nov. de 2011

I have given my buying experience at Alexandria Hyundai the highest ratings possible because I believe that the sales staff was extraordinarily helpful in equiping me with information about the automobile and financing that I needed to make the most appropriate and satisfactory purchase decison for myself. In addition, the sales staff and, in particular, Raymond Jacobs, the sales associate who guided me through the entire sales process, performed their duties with the utmost courtesy and professionalism.

atmaqua

6 de nov. de 2011

I was really impressed and delighted by the customer services i got from this employees.So in customer services i gave them A+.God bless them!

viv1953

25 de sep. de 2011

I saw the new Sonota out on the road last week and thought it was beautiful so when I was in Alexandria, VA yesterday, Saturday, stopped by Alexandria Hyundai so I could see this car close up! It truly Is a gorgeous car, but thats not why I'm writing this review...Let me start by saying I come from a long line of Honda owners. My grandparents drove a Honda, my parents have owned Hondas all their lives and I have followed suit and have also owned nothing but Hondas all my life. I kind of felt like a traitor even stopping by the Hyundai dealership yesterday! The reason I'm writing this review is because of the exemplary customer service I received from SCOTT FRISON! Scott was busy yesterday, running here and there helping another couple when I arrived, but even so, he took the time to greet me and find out what I needed. When he finished with his other customers, he went directly to me and gave me his full undivided attention. He educated me quite thoroughly about the Sonata and answered all my questions in the most professional manner. I told him I felt like a traitor to Honda and my family by being at his Hyundai dealership and he helped put my mind at ease. He didn't try to use those crazy salesman tactics to get me to buy the car. Instead, he gave me all the information and assured me that he would be there when I was ready to make the transition. I am not yet ready to switch...my family won't understand, but after seeing the Sonata close up and spending time with Scott, I am a few steps closer to makeing a change! I never thought I would say that! (Sorry Honda) When I do make the decision to move over to Hyundai, I will go to Alexandria Hyundai and see SCOTT FRISON and no one else! I've got my dentist, and my doctor...now, I've got my car salesman! Thank you, Scott, for the exemplary customer service you showed me yesterday! I left feeling happy about the possibilities! I will see you again!

ysujy

19 de sep. de 2011

The Best price EVER! Ken Hong was my sales person and he was simply fantastic. There was 0 pressure,and he was so nice. Probably the kindest dealer I have ever met! I was looking for an elantra at the dealership near my hometown but they were sold out so we decided to try Alexandria Hyundai. It was probably the best choice that I have made! Mr. Hong sold me a 2012 Hyundai Elantra and so far shes running great and I'm well pleased with the car. This was my first Hyundai but I wouldn't think twice about getting another one! Especially from Alexandria Hyundai! If you are looking for a Hyundai, go to Alexandria Hyundai and ask for Ken Hong. You will not be disappointed!

Rachel4576

10 de sep. de 2011

What a pleasure....and I can't believe I'm writing that about buying a car from a dealership!!! We worked with Mike Halpern, and he was phenomenal....no BS...no trouble....no hidden fees. He explained everything so thoroughly and was just a genuine, nice guy. Jeff, the finance manager, was also kind and super helpful. What a pleasant experience, great people and we got a great car (2012 Accent) that we're super happy with. I would definitely recommend this dealership to everyone.

littlebear

27 de jun. de 2011

This is the dealership I started my car search at and it was great. Ray listened to what I was looking for and gave me great details on the two cars I test drove. He was friendly, knowledgeable, and did not pressure me to purchase. I ended up going with a car other than a Hyundai, but I would recommend this dealership to anyone looking for a Hyundai.

yomama

11 de abr. de 2011

It was a little out of the way (two other hyundai dealerships are closer to me) but it was worth the trip out here. This dealership has a family atmosphere type of vibe to it. It's kind of small compared to any honda or toyota dealership, but they get the job done. They are good on price - i guess they'd rather sell a car at a lower profit and sell more cars than not sell cars at all. they were pretty straightforward and there was no back and forth necessary for me to get the deal i wanted. they honored the deal we had agreed to over the phone.I would recommend a couple of guys here - Mr. Ken Hong who is the internet sales guy, as well as the general manager/part owner mr. Danny Lee. these guys were legitimate and didn't waste my time. Coming out of a dealership with no bad surprises in the buying experience is good. Days after the purchase they followed up to make sure everything was okay with the new ride. Whether that was just a formal forced policy or it was done out of sincerity didn't matter to me.

bjkueche

12 de nov. de 2010

I had a lengthy car search when i decided it was time to upgrade and was looking to buy a used car as I have had great luck in the past with them. I saw quite a few privately owned cars and visited a few dealerships. This was the first dealership I went into that I didn't feel like I was pressured to buy anything or being offered the car that had been sitting on the lot the longest. They gave me a fantastic price on a barely used elantra that I am very happy with.I highly recommend them especially for the nova area

kpodyma4

11 de nov. de 2010

I was extremely satisfied with my time at Alexandria Hyundai. As soon as I pulled onto the property, Josh was out ready to greet me with any questions I had. I knew what type of car I was looking for, but because it was my first time leasing a car, I had a lot of questions. Josh was very friendly and patient. I took the car for a test drive and fell in love with it. Filling out the paperwork and signing the deal was very quick and easy. I could not have asked for a better experience when leasing my first car. I especially love that Josh has kept up with any questions I had after I purchased the car and has kept in touch to make sure I was happy with my purchase. I would definitely recommend this dealership and this employee again!

RobertsLinda

10 de nov. de 2010

I am quited pleased with my experience at Alexandria Hyundai. I felt that I was treated fairly and that the dealership and my salesman worked very hard to ensure I was satisfied with the final price, options, and financing. I visited several Hyundai dealerships in the Northern Virginia area and I was initally drawn to Alexandria Hyundai because of their positive customer service reviews. This was my first time buying a car, and I felt that I was given all the necessary information to make my final decision. I am also pleased with the fact that my salesman continued to make himself available to me after I purchased the car, for any questions, lingering concerns, or "where is the..." questions.

fourfivesix

10 de nov. de 2010

I had an awful car-buying experience with this dealership. This deal started over the phone and lasted 3 weeks, only for me to not get the car at all. I was told I needed to come in that day in order to sign paperwork to hold the car, and that the car was en route to the dealership. The salesperson had several opportunities to be upfront about the fact that the car had not even made it out of Korea yet, and he did not communicate that until one and a half weeks after I signed paperwork. Deeply disappointing and inconvenient, esp since I had a buyer for my existing car. The one good thing was the dealer was willing to give me a loaner car while I continued to wait for the car I ordered. I did have to ask for this, it was not automatically offered. The dealer even drove it to my house, but again, only after I asked. The wait turned out to be 3 weeks, and I had been told verbally it takes up to a week and 2 days. Whenever the dealer communicated with me in writing he claimed he told me it would take up to 2 weeks. So not only was the dealer not upfront and honest with me, but when I brought it up he would lie about what he had said. The dealer also claimed it was necessary for me to put down money to hold the car but it turns out that was not true so I gave them money when I could have done a promissory note. He later denied not having told me this was an option. I ended up not buying the car after I was told it would be driven to my house once it arrived. The sales person and I scheduled a day for it to be delivered and on that day I called, and was told he was off. I asked to speak to the manager, who told me no one else could drive it to my house, even though his sales person had promised that the car would be delivered to me on that day. Finally, the sales person calls and says he was planning to deliver it even though he was off, but this was something the manager never took time to check on; he simply refused to accommodate me and quickly suggested that I not buy the car if I was unhappy. So I took him up on that suggestion and refused to buy the car. Three weeks of dissatisfaction.

Antbruce

1 de nov. de 2010

I've been to many dealerships and Alexandria Hyundai gave me the most comfort and the best communication. I recommend this dealership and especially the dealer who worked with me, Joon. He often gave me calls about good deals and even after i bought the car, he still called me to check if everything is fine. I dont regret buying a car there. Joon gave me a good deal, which I thought it was pretty good price for my Sonata.

SugaHonee02

30 de abr. de 2010

I went to the dealer just to look at the new 2011 Sonata's but the atmosphere and the friendly staff made is impossible not to leave with a car that day. Even the price was just right. I have told everyone I know about the wonderful deal I got and the wonderful customer service I recived at this dealer. If you are looking to buy a new vehicle look no further than Alexandria Hyundai.

ahet2010

16 de abr. de 2010

I was in the market for a new vehicle. My brother owns a Hyundai Sonata. My sister owns a Subaru Forester. It was a hard choice between both vehicle manufacturers. In the end, the Hyundai won the day. I purchased a Hyundai Elantra Touring. It's a wagon. The vehicle it replaced was a wagon. A wagon suits my needs. I play golf and I am a music hobbyist. This vehicle accommodates both activities with plenty of storage space and more, with the back seats folded down. The Sonata and other Hyundai sedans have great trunk space. However, for ease of moving things in and out, the Touring works the best.The people at Alexandria Hyundai are top notch. Bryan worked with me through the entire sales process. He was very easy to work with. The same goes for Jeff Linzey in the Financing Department. I did not feel pressured in any aspect of the process.I also had the pleasure of meeting the dealership owner, Kevin Reilly. We had a lengthy discussion about the marketing of his dealership and its products.I would recommend Alexandria Hyundai to anyone in the market for a new Hyundai vehicle without hesitation.

danyrel

9 de dic. de 2009

My first time car buying experience with Eric Cho was beautyful. He was not rush me at all and Eric was helpfuly answered all my questions. I talk to two other dealer, but didn't realy helpful at all and what can I say price Eric got me was fantastic. I definitely recommand Eric and Alexandria Hyundai.

msanouk

16 de nov. de 2009

Would like to say that I went there skeptical I would find a car I'd like. Sales Consultant Byran helped me pick out different colors. I sat in a few cars. Checked out the colors and look. He was very patient. (!) I eventually settled on the Silver Blue Santa Fe. I rate the whole transaction from viewing, to test driving, to financing, to number crunching and to driving away a 11 out of 10, 10 being the best. Glad I bought my Santa Fe there. They were very willing to work with me to find and buy my first new car. I thought it would be a very stressful event, but it went well. I had a very good idea what I wanted going in there but they helped me materialize it. I've bought pre-certified before... but after renting a hyundai the weekend before knew I wanted to buy a new one. Thanks, Bryan and all at Hyundai Alexandria.

evang

30 de oct. de 2009

This place was easy to deal with, and Mike helped me find the car I wanted with the features I wanted, and the price was really good as well. The folks in the business office answered all my questions about the stuff I was asked to sign and the rest of the process was easy too. I would definately recommend them.

hkim

29 de oct. de 2009

I absolutely loved working with Eric! It was the easiest car buying experience I've ever had. There was no pressure and no haggling. He gave us the best price that he could and I am able to leave with a car that I love! He never once pressured us to go a bit higher in our payments like other dealers had tried to do and he never tried to sell us something that I didn't need. I would definitely buy a car from him again.

eskim1971

27 de oct. de 2009

As many of you know, having a big family with small cars we used to have was a big stress. I've been to many dealers and other companies to get the best deal and so that i wouldn't get ripped off because I am a female. When i walked in Alexandria Hyundai, Joon welcomed me, which was very pleasing to me. I liked the fact how he answered all my question with respect because when i went to the other dealerships, they were kind of annoyed of my foolish amount of questions just to buy one car. I bought 2009 Santa Fe for my family and i was able to make a good deal with Joon. The first impression of Hyundai wasn't that great to me, but after the purchase and the deal, I insist that I've made the right choice.

dhyang1960

27 de oct. de 2009

I purchased 2010 Hyundai Sonata from Joon. I was shopping all different dealership around this area.He was the one who gave me best quote, honest.Highly recommend him and also this dealership.This dealership has CarWash machine. I think that is one of good customer service.Anyways I love my new 2010 Sonata.

vickiwunderle

13 de oct. de 2009

My husband and I have worked with Ray on two other occasions. This will be our third purchase from this dealership. Ray is always very responsive and very thorough with the information that he provides. He never wastes our time. Through email communications, we knew what to expect before we got there and closed the deal in a matter of several hours - driving off in our new vehicle. There is no run-around with this dealership and service does not stop after the sale. I would recommend Alexandria Hyundai to anyone and have never had a bad experience there. A++++ Heads above the other area Hyundai dealerships! I look forward to a long relationship with them. Thanks, Ray - and thanks to rest of your team!

Joanne&Jack

3 de oct. de 2009

Sales consultant Brian Boone listened to us from his initial introduction. He took us on test drives with the Touring and the Tuscon and throughout our transaction was friendly while being respectful and attendant to our questions and requirements. He took us through our purchase easily, never pressuring us to buy and always with a smile. Jeff Linzey, the finance manager, was equally friendly and professional.We bought the 2009 Tucson and so far are very happy. I expect Alexandria Hyndai's service department, once we use it, will meet the high standard set by Brian and Jeff.

tombrn

1 de oct. de 2009

I love my Genesis. Soon as I decide to get first Hyundai Genesis, I call around and check Hyundai Website. I found Alexandria Hyundai dealership offer me best price around the area and I ask Eric, can he bring the Genesis to my home. Since it is 5 hour drive. He glad to send someone to drive to my door. I am glade I got my first Hyundai from Mr. Eric Cho and I recomand this dealership.

rowrance

30 de sep. de 2009

Friend of mine recommended me to go to Alexnadria Hyundai because of their experience there. I spoke to a guy named Eric Cho and truthfully, there are only a few salesman out there that I don't feel uncomfortable with and luckily...he was one of them. That makes things go a bit smoother, I think. I don't know too much about cars so he was patient enough to break it down for me. I told him I was indecisive in between three different makes. That genesis sure is nice. Well Eric Cho was even nice enough to stick with me rather than rush me off. That definitely narrows it down more. In the end, it's all about customer service and the car. Good experience,Eric Cho was very helpful & understanding.

LaurieJJJ

30 de sep. de 2009

Great experience with this dealer and employees. Haven't broughtit in yet to do any maintenance, so can't rate quality of work.Everything went smoothly and I am pleased so far and look forwardto working with the staff and service folks when I bring the carin for regular maintenance. Thanks~

kkeane

29 de sep. de 2009

I was in the market for a Hyundai Santa Fe for a while and Alexandria Hyundai offered the best deal around. Our salesman, Eric, was very easy to work with and wasn't pushy. Once we agreed on a sales price, they did a great job of getting the paperwork completed quickly so I could get on the road in my new car.

lozana

25 de sep. de 2009

We just got our new Huyndai from this dealership and we were very satisfied. Bryan Boone who walked us thru the selection and purchase was very helpful, efficient and very friendly. We negotiated a good price for our new car and drove it off the same day. Not only that, but Bryan even helped us push our clunker since we were not able to start it so we had to push manually to the repair shop of the dealership.Great experience. Would definitely recommend it.

smaher8

7 de sep. de 2009

My wife and I had an excellent experience buying a 2009 Sante Fe Limited AWD from Alexandria Hyundai on 9/5/09. Sales Consultant Ryan Gamble was terrific to deal with, no pressure, easy going, personable...we really enjoyed working with him to get what we wanted at the price we wanted! He went out of his way to make sure we were totally satisfied before we drove the Sante Fe off of the lot and made it clear that he was there for us if we had any questions or needed any assistance in the future. We also enjoyed wrapping up the deal with Finance Manager Peter Choi. He was also very personable and wanted to be certain that we were satisfied when all was said and done, even though we used our own financing to make the purchase! In total, it was a great buying experience, the best I have had buying a new car during the past 23 years. Oh, and the Sante Fe, it is fantastic! Fit and finish couldn't be better, the Limited version leaves you wanting nothing more from the vehicle, the value is probably without compare for this type of vehicle. We have enjoyed driving it and listening to the awesome stereo this weekend, and can't wait to use it for outdoor adventures this Fall and way beyond! Also, the Hyundai Assurance Price-lock for the gas was easy to register for, the card came to us quickly in the mail, and I have already used it twice, very simple to use and who wouldn't love getting gas at $1.49 a gallon!!!

chrissirhc

5 de sep. de 2009

I bought my Santa Fe few days ago from Alexandria Hyundai. I went to few other Hyundai dealership around VA area, didn't like way thay treat me... So, I end up Alexandria Hyundai. Eric was helping me to get what I want and where I want the price be and he was very clear on my questions that I had. I had very good exprence buy a car from Eric and I am sure I will be back to him to get another one next year for my Son.

dccarbuyer

23 de ago. de 2009

The problem with online review is that anyone can write them - you can create multiple accounts without any real verification. I had a hunch something wasn't right on their glowing reviews on Google and so I went over to Edmunds.com and found much less glowing reviews. Anyway, I stopped by Alexandria Hyundai and had an awful experience. Be very wary of this dealership. Their website provides eprices for each car and so I decided to go in and take one for a test drive. When I arrived to take a test drive, the sales person informed me prices were only good if I qualified for all of their rebates. Rebates included recent college graduates and active military. When I told the sales agent that it seemed a little sketchy that they didn't spell this out online, he seemed offended and would hardly look at us. I asked the sales person to convince me about the cars safety rating(after looking at a Jetta) and he made some snotty comment about, "here we go again." I could get almost no information out of the him. I could get almost no usual information from the salesperson. Absolutely awful dealership!

RayzRyd

7 de ago. de 2009

Terrible experience, still bought car.The salesmen and the Managers were all very rude to me. I had many bad experiences over the course of buying my elantra. If I did not want an elantra so badly I would have just left and gone to Nissan or Honda.Customer service was horrible. Part-owner, Danny, was the only redeeming person with witch I had any dealings.Eric Cho and the Manager named Andy were the worst of them all. Lies, belittling comments, condescension and above all no significant knowledge of the automobiles being sold. I do not think that it was an English as a Second Language issue, as much as an incompetence issue.I do not recommend them.

cbperry

22 de mar. de 2009

Mr. Jacobs was very polite and easy to work with. My husband and I informed Mr. Jacobs of the type of vehicle we were looking for and Mr. Jacobs located it for us. There was no hassle with the deal. Mr. Jacobs was very patient with us and answered all our questions. He was very caring and professional. We were well taken care of during our visit there. Our car had to be ordered and within less than a week, we had our car. If you want good service and work with honest and caring personnel, Alexander Hyundai is the place to go. I would definitely purchase my next vehicle through them. The owner, Mr. Danny Lee and his entire staff are awesome to work with!! CATHERINE B. PERRYWALDORF, MD

shelle74

26 de jul. de 2004

SAVE YOURSELF!!!! I have taken my car to this dealership for the simplest oil change and, I am not kidding, it takes a minimum of 3 hours to get anything done. They tell you to bring your car in at 7:30 am and they "will have you out by 8:15am" Not true.....I recently found out that the mechanics don't even get there until 8am, how can the possibly do anything by 8:15??? All I have to say is, if they can't make good on the time frames for services AND proceed to decieve how long services will take to complete, how can you be sure the car you are purchasing is reliable???