TCHAI

19 de jun. de 2016

Just bought my Jetta from them 2 days ago. They didn't flood me with unwanted emails. When requested with price quote, Katherine Carmon always gave straight forward answers in a timely manner. They are honest and honored their fabulous price, unlike some other dealers. My transaction was extremely smooth as well. It is an excellent buying experience for me. I would definitely recommend them to my friends.

VW-Commentor-5.2016

24 de may. de 2016

Leased a 2016 VW Jetta and both Brett in Sales and Ene in the Finance Dept. were a pleasure to deal with. Both were very easy-going and straightforward in describing the car and the transaction.

alex1

25 de abr. de 2016

I recently went to this dealership to exchange my VW CC. I met with Fred Fon and he was a great sales associate. He made sure that I was completely happy with the whole process and that I left with a smile over my purchase. I highly suggest that others come here. They were eager and willing to help me in any way possible.

katherine1

24 de abr. de 2016

Whenever I need service on my Jetta, I go to Tracy at Alexandria VW. Her knowledge and friendliness makes me feel comfortable and appreciated. I highly recommend Alexandria VW for service. Keep up the good work!

Gzm123

24 de abr. de 2016

Gary was so helpful with the leasing process and Bernie was so helpful with the finances. They both made everything simple, fast, and made my experience a wonderful one. I would recommend this dealership to everyone. They are so friendly and have overall great customer service.

Kirk

21 de abr. de 2016

I was about to sign for a new 2016 Passat. At the last moment they tell me that I can't have 0% financing and the $1250 cash back as advertised on their website. This is copied directly from the website: 0% APR* for 60 months. For highly qualified customers through Volkswagen Credit. Plus an additional $1,250** Volkswagen Reward Card.2016 Passat models are available with financing as low as 0% APR* for 60 months. For highly qualified customers through Volkswagen Credit. Plus an additional $1,250** Volkswagen Reward Card. Allow 8-10 weeks for delivery. Expires two years from date of issue, except where prohibited.My previous experience with Alexandria VW was good but this has soured me. With all the bad press about VW you would think that they would honor their advertised deals. I'm looking for a new dealership to do business.

Never again

18 de abr. de 2016

The dealer I worked with, Bernard B., conned me into leasing a front-wheel drive when I explicitly went to lease a 4motion. We went for a test drive and he asked me how it felt, being it was AWD, etc., then after changing the color selection, it turns out I got a FWD but did not know it until it was too late. I explicitly asked whether the one in the new color was AWD and he said yes. My fault for not inspecting what he gave me more carefully, but I never expected someone would do that to a customer. I hope he has since been fired. What a nasty place to do business. I will never go back to the Alexandria VW dealership.

wildflower73

9 de abr. de 2016

Recently I recently visited the Wes greenway volkswagen dealership in Alexandria. I'm looking to purchase a new car so I'm checking various dealerships. A nice sales rep named Clarence helped me. He proved to be very knowledgeable about your inventory and was able to answer all of my questions. I will definitely recommend Clarence and the dealership to my friends and family!

vwmate

31 de mar. de 2016

I seldom write reviews but this is important for me to share. Alexandria VW is the furthest from my home within a 15 mile radius but I decided to give them a try after experiencing the commonly rotten experience at the nearby dealerships. The whole experience from appointment making to waiting room to checkout out was seamless. They are so efficient that the appointment took exactly the estimated time even though I was late showing up. I am more than a satisfied customer.

HouseMouse

17 de feb. de 2016

Fred made my car buying experience awesome. He listened, he CARED what I wanted, and did not pressure me. I am SO EXCITED for my beautiful beetle. I feel like he covered all the bases with me and I knew exactly what I was getting and it exceeded my expectations. Thanks VW!

wpbmw

13 de feb. de 2016

I first used Truecar then actually upgraded the model I wanted, they were completely straightforward, respectful of my time, gave me the best deal, and got me on my way. Drove down 3 hours they picked me up from the rental car place, had the car detailed and ready to go...much better than around by me for sure!!!

katherine1

27 de ene. de 2016

first experience at this dealership. Dealt with Tracy who was friendly, knowledgeable and professional. Everything was completed as promised and overall a very positive experience. Definitely will be back.

travelinggal55

14 de ene. de 2016

I have a Diesel Jetta. I am seriously disgusted with the Volkswagen Corporation for intentionally manipulating emmsions controls of desisl engines. The Service Department and Service Personel representing VW at Wes Greenway Alexandria Volkswagen has partcally restored my faith in VW with their outstanding service. Tracy Martin, Service Representative, is the STAR in the Service Department, at Wes Greenway Alexandria VW Dealership. Tracy's vast knowledge of the product line and her expertise in repair and warranty work make her the go to Service Rep. Communication and explaining your service needs as well as, alternatives available to the customer are just one of Tracy's many strengths.Have a question, she will answer it. If she doesn't know the answer, she immediately gets the person who is the expert and get the answer and a resolution fot you. Need service, had difficulty with a Service Representative in the past, call Tracy. Even if you do not have a VW, call Tracy.

landopro

9 de dic. de 2015

I bought a 2016 GTI yesterday after working with Fred and the process was very smooth and surprisingly quick for a car dealership. I arrived at around 3pm and was driving off the lot by 7. Ene was also very helpful in informing me on all the credit information in front of me. I'd recommend!

MLopez

28 de nov. de 2015

I brought a brand new JETTA a couple of months ago and my credit wasn't good but Nadine spent all day with me she showed me a thousand cars. We went on alot of test drives till I felt bad, but she said it's ok this is my job, and I want u to be happy when u leave here.... so if u looking for a car and not sure of things she is the way to go!!! There was know pressure to buy I told her my budget and I LOVE MY BRAND NEW JETTA!!!

Val B.

28 de nov. de 2015

We had a really great experience buying our second car. We had a nice British guy named Gary serve us, and it went really well. He was knowledgeable and answered our questions well. Very happy with the deal he worked out for us and he even gave us a new USB cable for the appconnect system. Really recommend this place, everyone seems really nice.

cm78

21 de nov. de 2015

Staff was very friendly and helpful. Went in knowing exactly what I wanted and they provided it. I was pleased with the whole process and how smoothly everything went. I will definitely buy from them in the future and would highly recommend to my friends and family!

bigalbal

16 de nov. de 2015

Had a down to earth and enjoyable experience buying new with the considerate and professional Harry Wright. If you're looking for no spin and pressure, recommend you ask for Harry Wright.

vinay asthana

15 de nov. de 2015

Purchased 2015 Mercedes GL 450. Had a great car buying experience. Thanks to Katherine Carmon, the car buying process was swift. The deal was closed swiftly, and Katherine was helpful in getting us the deal we were looking for. Highly recommend Alexandria VW and Katherine. I will be back for any future car buying needs.

amglife63

2 de nov. de 2015

Called because I was interested in purchasing a car from your dealership, unfortunately the salesman I spoke to did not want to do business with me. He told me that they don't do business ANY business over the phone which is unheard of because every car I have ever purchased was over the phone. He also informed me that your dealership only has ONE salesman for the entire dealership, and wouldn't allow me to speak with anyone else! I feel sorry for anyone who feels the need to business with your dealership. In any case I will be making it a point to make sure people know what to expect before doing business with your company.Part 2: Ok so I was finally able to get in contact with another salesman who was actually willing to work with me. Finally just when I thought I was wrong about what I said I get a call back to tell me that due to my review his manager was telling him not to do business with me until I took down this review! So instead of trying to gain my business and rectify the original problem they instead pushed me away and earned another poor review! You would think the manager would take the time to call me to speak to me personally about the situation instead he sends messages through his salesman. No wonder why this dealership is so poorly rated.

VWLove

27 de oct. de 2015

Kat was incredibly knowledgeable and a pleasure to work with. I purchased a 2016 Golf SE TSI and couldn't be happier! Thanks Alexandria VW!

Spons

26 de sep. de 2015

I had a warning light for coolant, called late on a Monday night asking if they had any to top of the fluid.Eddie responded right away and came out to top of the coolant. The problem seemed solved.Two days later, I saw the same warning light, and I called in assuming something was wrong and I needed to drop off the car for repair. Eddie was able to fit me in for the next day repair, and he worked with me to get a rental car so I could make it to work the next day.After a day, he promptly called after I got off of work to tell me the problem was a defective water pump that the same dealer installed in the late winter 2015. He told me that the repair was complete and that because of a warranty on the part, VW paid for the repairs.Overall, I had a great experience, prompt and personal service, and my car is back to normal.. In this city, it's great to have a dealer you can depend on for service. Eddie provided some of the best service I've experienced at any auto repair shop.

sno1987

23 de jul. de 2015

I wish I could split my review in half because the sales experience I would rate 5 stars, but the last 30 minutes of finalizing the paperwork was a complete and utter disaster. The salesman, Brett Alexander, was attentive, knowledgeable, and friendly during the two days my husband and I came in and talked over the phone. I was exceedingly happy and thought that this truly was an amazing experience getting a car from a dealership.Before proceeding with the paperwork we wanted to confirm that all the fess and taxes were rolled in and there would be no additional fees, no one likes surprises right? Not only were we assured by Brett, but also confirmed by another sales person on Sunday evening, that what we were seeing on the paper was the final numbers; they were "open-book" there at Alexandria VW. However, when my husband and I are signing the documents there was an additional fee on the contract no one mentioned before. My understanding is that this is a "corporate fee" and there is nothing that they could do to waive the fee. That is when we asked to talk to a manager, to help explain why this fee was NOW just being explained to us. The GM, Andy, came into the the office and made it clear that there was nothing he could or would do about it and stated "if you don't like that, then we can can tear this contract and bring in the next people ready to sign, because its getting late." Now I don't know about you, but I expect a little customer service when I am purchasing a car from a dealership. A simple explanation of the fee, an apology for letting TWO salesmen confirm that there were no additional fees coming our way, and some time to discuss with my husband would have sufficed, but instead we were asked to leave the room like our business wasn't good enough and we weren't worth the time or effort. At the end of the day, I made a decision that my time and effort in looking for a new vehicle was worth more than making a point of walking out. I went back into the office and signed the paperwork, and Brett actually stayed with me until that was finished. He apologized for not mentioning the fee and so did the financial person. However, there was no apologies from the GENERAL MANAGER for his rudeness and lack of customer service. For that, I will make sure to make it a point to tell EVERYONE that I know and make sure they tell everyone they know NOT to go to Alexandria Volkswagen to get your car.

press123

28 de jun. de 2015

the team worked with me to give me a great deal. I got the exact car I wanted. Super happy with the service. Brett was very easy to work with

TDI driver

27 de jun. de 2015

Great experience, tried to buy the car at several local dealerships and ended up traveling to yours. No nonsense, agreed on a price, found the car and we brought it home.

wildfans

27 de jun. de 2015

Purchased a beautiful blue 2015 Golf R; seems to be an extremely popular car right now and very hard to come by! We were "just looking" but it didn't take long to decide we were going to drive off in it that day! Staff was helpful, but not pushy. The closing process took a litle time, but it always does! The finance manager was EXCELLENT with her level of assistance and customer service. All around a positive experience and a dealership we will highly recommend.

brn2crz

15 de jun. de 2015

I brought my new 2015 Golf TDI in for its 30-day service and to get my new VA tags (Thanks Fred Fon from sales). I was greeted with a smile and helped immediately (Thanks Rachel). I even got a question answered about the navigation system (Thanks Juan).I waited for the car and service was completed promptly. While in the waiting area, I chatted with another customer who has brought her car(s) to your service department for years and has always been pleased. That was good to hear!And by the way, I LOVE my new car! Thanks Alexandria VW!Janet Donahue

greger491

3 de jun. de 2015

I worked with Sedeke last week when I was there to buy my 2015 Golf TDI S. The process took longer than I hoped it would (thus 4 stars instead of 5), but Sedeke was very thorough and made sure I was aware of all the features in my new car. I recommend him and Alexandria VW to anyone looking for a smokin' deal on a car. I paid over $1000 less out the door here than what most other dealers were offering.

Jackiezun

2 de jun. de 2015

I returned my lease with Sedeke Dunzo and he provided me with great service. Sedeke was very friendly and knowledgeable. When I'm ready to purchase my next car I'm definitely coming to Alexandria Volkswagen to see Sedeke

cmaxwell0208

26 de may. de 2015

What is supposed to be the most frustarting part of buying a car (the actual negotiating and purchase) was actually the easiest. 4 months after purchasing, I get a $700 bill for excessive wear and tear on my lease. After asking two sales agents about my turn in, they both assured me that my car looked great and nothing looked excessive. I asked if I needed an additional inspection (it was my first lease with VW) and they said no. What seemed like foreshadowing, when I called the dealer to address this, my calls went unanswered and my messages unreturned. 8 months after purchasing, the finance/tag and title department continues to frustrate me. After my original tags and registration were lost in the mail, it took Deborah well over 4 months to address the situation. Numerous phone calls went unanswered, emails unreturned, and then there was the blame for having told me things previously, where there was no written record. After 4 months of waiting, her solution was for me to go to the DMV myself. Ummm, I could have done that 4 months ago. Fast forward 7 months, and I get a ticket for not having an inspection sticker on my car, which should have come from the dealer since it was a new car. Put a phone call in and am still waiting to hear back on what the dealer will do to remediate the sticker and the $50 ticket. It is impossible to get anyone on the phone at this dealer. I will definitely not be returning in the future.

ericah

20 de may. de 2015

Great experience, found two used cars that fit my criteria. Sedeke was very informative and helped me understand the differences to find the best fit for me. Quick and easy process.

zying

9 de may. de 2015

Sedeke was my sales person and he was great. Knowledgeable and helpful, it took less than a day from I met him to drive away my car. He also washed my car inside and out for free. Very good after sale service

bluesun

18 de abr. de 2015

I had a great experience dealing with Ene Pakasaar, the financial consultant. She was very helpful throughout the entire process. Hopefully she will be there when I buy my next car!

kkonjuhi

31 de mar. de 2015

Fantastic Service, and very helpful! Thank you Bernie!!!! This was an easy experience! I love my car! I was nervous but Bernie made me feel at ease and helped me find exactly what I wanted. I am very happy with my purchase and will recommend family and friends to go to Bernie. I will be back to continue business. Thanks again Bernie!!

yvonne

2 de mar. de 2015

the only way I would recommend this dealership is if ben Proctor is their salesman. He really has a pleasant personality and is very straight forward

Purposedriven50

28 de feb. de 2015

Coming To Wes Greenway's Alexandria VW is a pleasure! The Staff from the Front Desk of the Service Area to the Service Advisor to Exiting the Door after the Service is completed are Professional and Time Sensitive. Recently I had to return on a day that snow was predicted for a recall that was suppose to take 3 hours. My appointment was for 9:00 AM. When I arrived, the staff was ready to begin! The appointment was completed in less than 3 hours and that was wonderful because the snowfall began and I wanted to get back home before the road conditions became too hazardous. Since I became the owner of a Volkswagen this past July,2014 I have returned to VW for a regular scheduled appointment and twice for 2 different recalls. Each time, the experience has been positive. I appreciate the Wireless Internet because as a Professional, I am able to complete work rather than simply sit and wait with nothing to do. However, if I did have free time, the fact there is a Shuttle to take customers to a nearby shopping area is also an added bonus. No one really wants to sit and wait for a vehicle anytime. However, if it has to be done, the staff of Alexandria Volkswagen makes sure it is time well spent.

pasha.m.pasha

2 de nov. de 2014

2014 VW Tiguan. Great car purchasing experience at Alexandria VW. Chuck made sure I have the smoothest and least painful car purchase and he was able accomplish it. He is very knowledgable, straight to the point and most professional sales associate I had ever dealt with. Andy Benone structured the most suitable lease option what met my special lease criteria. Yong in business office was very descriptive and made sure I'm aware of all the details of my lease contract. Highly recommended dealer very knowledgeable and professional employees.

AFrost

20 de feb. de 2014

Human nature is often to write book-length reviews of complaints, but not to take that same time & effort regarding excellent service experiences. But in the case of Wes Greenway's Alexandria Volkswagen and VW of America Customer Service, I am compelled to take time to share what sets them head & shoulders above - in EVERY DEPARTMENT - all other dealerships and automobile makes that Ive ever experienced personally and with friends/associates. After 5 months of online research and reviews looking for the best certified vehicle and dealer for me, I found exactly what I needed at Alex VW via AutoTrader.com. I stopped by for just a look at a Certified 2010 CC, and after stated that just sitting in & looking over the car was ALL that I wanted to do that day, I received immediate respect and ZERO PRESSURE from Barry L.; with full cooperation in providing me all the info I needed to leave PRESSURE FREE to go home and think about the car and my budget. I called him a few days later to stop by again for a test drive and he provided the same accommodation, respect and ZERO pressure; even after I took time to go buy lunch, research a bit more, and come back. It resulted in THE MOST PEACEFUL CAR BUYING EXPERIENCE THAT I HAVE EVER HAD, and I have the utmost admiration for the Alexandria VW sales training team and leadership. Barry L. felt like more of a Consultant than a Salesperson. My experience in the SERVICE DEPARTMENT HAS BEEN EQUALLY REMARKABLE; WITH SERIVCE MANAGER JONAH KABAZZI AND SERVICE ADVISOR JUSTYNE CANNATA PROVIDING UNPARRALED CUSTOMER SERVICE EXCELLENCE. In fact, ALL OF THE ALEXANDRIA VW SERIVCE ADVISORS including Tracy M. and Bob M. have consistently provided me the most personable, yet thoroughly experienced information and service that I've ever experience at any dealership anywhere regarding any vehicle makePERIOD. I agree with other Alex VW reviews that state that this is not a service team that seeks to make busy work at the customer's expense, but a scrutinizing group that identifies the problem, makes every effort to resolve it, then carefully explains the procedure in a way the customer can understand and appreciate. I too have had to use the dealership's Shuttle Service on more than one occasion, and they exude the same exceptional customer focused attitude Alexandria VWs leadership team, Sales Dept., Accounting, Service Dept., and Customer Support teams. This is a tribute to Mr. Wes Greenway and his son for owning, managing and maintaining the best automotive leadership team and organization that I have ever experienced in my life. And as if this were not enough, Volkswagen of America mirrors this experience at a national level. I HAVE NEVER BEEN THIS VALUED & RESPECTED IN MY AUTOMOTIVE EXPERIENCES AS I HAVE BEEN AT ALEXANDRIA VW AND VIA VOLKSWAGEN OF AMERICA.

MaximKramer

15 de oct. de 2013

Me and my wife cam today looking for a new vehicle. I got approached by Chuck who was a sales person. He have no knowledge of the cars that they have in the dealership. I had to go internet myself and show him what I saw and what I was looking for. Finally we were able to find the car. The car was not in the lot and he had to go to warehouse, he first decided to work out a deal, even before he will bring the car. Since I drove the car before it wasn't a problem for me. He went to talk to the Sales Manager, he came back about after 10 minutes with ridiculous numbers. When I asked him about the sales price of the car, he just told me if you don't like it just go away. I asked to speak to a Sales Manager and was introduced to Mr. Marcello Grimaldi, when I attempted to explain the problem I was treated the same horrible way. You don't like it just leave we will not sell you the car. I've been to many dealerships and change many different cars, but have never seen service so horrible.They don't stand by their words, and just trying to put you in the car. The specials they have online are not existent. I would never go to this dealership and definitely not recommending it to my friends.I hope that someone will read this review and will contact me regarding this situation.Dr. Max Kramer

deshaiesc

6 de oct. de 2013

Fast and friendly service, I was greeted at the door, got everything I wanted done and they called the same day with an update. Completely satisfied!

awheeler505

12 de ago. de 2013

Loved the car, hated the dealer staff. The salesman I initially spoke with was friendly enough, but completely clueless about the car and mostly wanted to share his canned sales lines. The manager, who I of course was required to meet, was a disaster. He immediately asked me what other cars I was looking at, asked me why I would ever consider something else, and tried as hard as he could to bully me into buying a car from him. He called me "stupid" and told me I "didn't know what I was talking about." I felt like I was talking to the cops, it was atrocious.My wife and I have since purchased two Volkswagens from another local dealership and couldn't be happier with the cars.

mbellu

22 de jul. de 2013

Extremely pleaseant low pressure sales experience. Bernie was very well trained in client service. We received a fair trade-in value on our vehicle and a competetive price on our new VW purchase. We also took the vehicle in for its first courtesy service three weeks later. Dropped it off, went to lunch, and picked it up an hour later. So far, very impressed.

Gurlbear

4 de jun. de 2013

I haven't felt this disrespected at a car dealer since the 80's. I went in to discuss buying out my lease. It was made very clear they saw no value in me as a customer and had no interest in me purchasing the car at the end of the lease. Very bad experience I would not wish on anyone. I think they see they can make more money getting the car (in excellent condition with mileage below the lease terms) back. Too bad, since I have several young adult children who will be buying cars over the next few years, but we won't be returning here to do so. I did have on oil change at the same time and Tracy in the Service Department was very nice. But I was never able to get the phone answered on several attempts so I took my chances and just showed up without an appointment.

madpharoah

3 de jun. de 2013

I bought a new 2013 VW Eos Lux from Bernie today. I have to say that I am impressed with the straight dealing and friendly approach I experienced with Bernie. We were able to come to an agreement via SMS messaging at a really good price, and when I went to pick up the car later in the afternoon, he had it prepped and ready to go and the deal paperwork teed-up.When I found a small error in the paperwork, he immediately confirmed it with the GM, revised the paperwork and we closed. No hassle, no finagle, no games.I went to this dealership because it was recommended to me as a straight dealing operation with a solid service center. The recommendation was dead on, and I would perpetuate the recommendation to anyone in the market for a VW. Ask for Bernie- he will do you right.

justwantagoodcar

17 de may. de 2013

I bought a used car from them. The salesman assured me that this car and been through a rigorous inspection and was in mint condition. I drive it home with no real problems. The very next day it would not start. I call them up and they tell me to bring it in and they will take a look at it. Well i live three hours from the dealership so that wasn't possible, and the car wouldn't start to make it there anyway. After wasting a full day trying to figure out the problem and walking several miles to get jumper cables i find out i need a new battery. I tell the dealership this and they say fax the receipts over and we will write you a check today. Well one week and three phone calls later i am told that the check got put onto the outgoing mail pile(Still haven't received check). Three days after the battery dies the door handle on the driver door stops working. i call them and tell them they say there is nothing we can do, we only work on volkswagen. They also tell me that they only do the minimum state inspection on used cars and not the rigorous one i was expecting and told it had. They were not helpful or even appeared to care with any of my problems. I DO NOT RECOMMEND THEM TO ANYONE.

Beware00

3 de abr. de 2013

Sold me a "certified" pre owned VW with spilled paint like substance all over the carpet in rear! THEY DON'T RETURN CALLS AT THIS DEALERSHIP. BEWARE! No way these people did an inspection. What else did they "miss" i wonder? Bought the car Saturday, today is Wednesday and still no resolution or courtesy to pick up the phone!! I Live in PA, or else i would drive right over there to talk to someone.

acw1982

23 de ene. de 2013

Heather greeted us the second we walked in the door. She walked us through all of the different options on the model we were looking for (2013 Passat). She was patient and helpful during the test driving since neither me nor my husband had been car shopping in over ten years. We finally got the model, color, and price we wanted.I highly recommend Alexandria Volkswagen.

hlwilson784

4 de jun. de 2012

I had a wonderful experience with Carlos (salesman) and Ene (financing) this past weekend replacing my Jetta. They were able to apply all kinds of incentives and I actually walked away with a new diesel Jetta for less than the same model two years older. I felt really taken care of and they gave me a fair trade for my 2003 which was on the brink of death. I came in with a pre-approved load from my bank, but they were actually able to save me an addition 1.1% with their rate and that process was super easy as well. Thanks guys! My dad purchased his last vehicle from here and I have a feeling we will come back for more in the future.

fkcrawley

4 de jun. de 2012

My husband and I drove from Sterling to Alexandria in search of a diesel Passat 2012. When we arrived Pamela greeted us at the doorWith a warm and friendly smile. My husband had been shopping for a new car for at least six months and knows what he wants and hasDone his homework. Pamela pulls up to the front with the only Passat TDI on the lot just for my husband to explore. She knew it would be irrestible once he got in, but she waited very patiently before even asking if he wanted to take it out for a drive. My husband hates salespeopleWho hover! After the test drive she was quick, efficient and extremely knowledgable about the sales policies and negotiating the best price.We didn't feel pressured nor manipulated except for the ice cream sundae! Nice touch there! The next thing we knew, my hard-nosed husband was cleaning out our trade in and exchanging keys for our fabulous new and gorgeous Passat special! Instead of feeling exhausted and coerced, we were treated with the utmost respect and came away exhilarated and truly enjoyed her sincere love for Volkswagen cars and her sales position. Even her introduction to Ene was pleasurable as we transitioned from Making the decision to buy to spending more to own!Your customer service is truly no. 1! Thank you so much for making our decision so easy for the first time ever! By the way, this is our second Volkswagen!Felicia and Everett Crawley

kkorzen

1 de jun. de 2012

I called several dealers after deciding on the car that I wanted. Andrew gave me the best price on his first quote. Although the car wasn't in stock, he found and got the exact car I was looking for. A few dealerships I spoke with said, "good luck finding that." Andrew found it! Taking delivery was easy. I was told my options for extras without the hard sales that have come along with the buying process every other time I have bought new. I got a great interest rate without haggling. Andrew seemed less like a salesman and more like a guy that really loves cars and knows a lot about them.This was by far my most enjoyable new car buying experience ever.

historygirl34

31 de may. de 2012

I went to Alexandria VW to buy my first car. This was a whole new experience for me, and I just moved to Virginia from out West, so I was quite nervous. I narrowed my choice down to a used Saturn Ion - it was finally a car that had fairly little mileage on it but was still in my price range. My salesman, Carlos Ayala let me take it for a couple of test drives, and really set me at ease. I had previously gone to another dealership where the salesman started to get quite pushy, but Carlos was not that way. I'm much more likely to buy something when I don't feel like I'm being forced/pushed into it, and part of the reason why I did end up buying the car was because Carlos was very patient and willing to work with me. The asking price for the car was already pretty good, but still towards the high end of my price range. When I asked if there was any way for them to bring it further down, Carlos was not only able to do so, but they also gave me a warranty (a short one, but a warranty nonetheless) and filled the car up with a full tank of gas rather than just the usual half tank for used cars. What really gave me peace of mind was them giving me a 24 hour grace period to take the car, and if I decided I didn't like it, I could return it with no questions asked. Before that I'd still felt good about the car, but wasn't yet 100% sure I'd go through with it. Their willingness to give me that time to take the car and Carlos working to get something like that for me was a big influence on my final decision to buy it. Yong helped out with all the paperwork, and he was great too. He was very patient and explained things very clearly to me. Overall, I felt very comfortable with both Carlos and Yong. They were very helpful, patient, and kind. I'm much more likely to buy a product (especially a huge investment like a car) when I'm dealing with people like that. It was a great experience!

civilwarhero

30 de may. de 2012

Normally, I wouldn't take the time to review an automobile dealer, as I am extremely critical of contemporary automotive manufacturing techniques with their planned obsolescence typically biased heavily toward short-term manufacturer profit over long-term customer satisfaction. But in the case of Wes Greenway's Alexandria Volkswagen I feel compelled to make note of what sets them far apart from an all-too-common model.As a lifelong car/motorcycle enthusiast, I have encountered all manner and quality of vehicle manufacturing, dealers and 3rd-party suppliers over the past 33 years. Several have made occasionally good impressions with respect to one quality or another, be it sales/customer care, product value, serviceability or product integrity, but NONE in that span has stood out in EVERY SINGLE respect...none that is until I experienced the entirety of Alexandria VW.Having begun a relationship with this dealer over the modest requirement of a handful of OEM parts, my immediate respect and admiration for Fred M. (not to mention his erstwhile partner, Roberto G.) there, caused me to risk a foray into the Service Dept. (for work which I would normally do myself). My experience in Service was no less remarkable than in Parts. From underwriters Tracy M. and Bob M., to Service Techs Joey W. and Adam F., I was initially, then perpetually treated to the most personable, yet thoroughly experienced service department members I've ever met. This is not a service team that seeks to make busy work at the customer's expense, but a scrutinizing group that identifies the problem, makes every effort to resolve it, then carefully explains the procedure in a way the customer can understand and appreciate.Having had to use the dealership's incomparable Shuttle Service on more than one occasion, I've come to know and regard even the humble shuttle drivers Cecelia S. and Solomon A. in much the same respect; they exude no less the human quality than the rest.This unconventional attitude even pervades the Sales Dept., where Marcello G. has "helped" me experience what VW has to offer through 4 different vehicles, with perhaps even more on the horizon.There is more than coincidence taking place at Alexandria VW. This is an incomparable and complete team effort. Even more than that, Alexandria VW is a remarkable family business composed of hand-selected people that resemble the sterling qualities and desires of the dealer's ownership. My hat's off to Mr. Greenway and his son for owning, managing and perpetuating the best total automotive establishment...hands-down...I have ever seen in my life.

rosalynj

6 de abr. de 2012

I leased a Beetle Bug from Mr. John Mercer in 2008; started bringing my Beetle to Alexandria's location when the company closed. To my surprise Mr. Mercer had relocated to this location. Once again with his assistant to Brian (sales)I have now leased the 20012 Beetle. I am more than please & happy once again with the advise of Mr. Mercer. I had the opportunity to meet Brian (sales)who extended excellent service explaining & detailing my new car. My overall experience for the last (4)years with the customer service from the service dept(Tracy),receptionists to repairs have all been friendly, professional & excellent service. Driving my new Beetle has turned a lot of heads; when asked I tell them about Alex VW regardless if they want to purchase or lease a car; you can't find a better place to come, feel at home & do business. Yvonne Johnson

tararexrode

27 de mar. de 2012

fabulous dealership, wonderful, knowledgeable staff. Everyone was extremely helpful. It was a pleasant buying experience. I would highly recommend this dealership to all my friends and family.

jceph

2 de dic. de 2011

My experience buying a 2012 Passat could not have been better. After a some negotiation, I was able to get the exact car I wanted at the price I wanted. The entire staff was very easy to work with and accomadting to my needs.

Ronin48

22 de nov. de 2011

Marcello managed my purchase of a new TDI and I would and will very highly recommend him and his dealership to anyone. He worked with me to quickly get to a price we were both happy with and he and his staff made sure the that all steps in the process went quickly, smoothly, and transparently. Dealer options were offered and fully explained but there was no overdone pressure to buy things I wasn't interested in. The car was ready when promised in spotless condition with a full tank. Charles did a great run through of all the cars features and offered to set up my first service.The best part was the after-sale care. Marcello made sure everything was right and didn't abandon me after I had signed and paid.These guys are great. I can't recommend them highly enough. If you are looking for a VW, new or pre-owned, you should be sure to stop by.

Craig

20 de nov. de 2011

Never have I been to a dealer where my expectations were exceeded so well after my quest to fide a vehicle of value. Nicole was amazing in her detailed explanation of how the lease and other fiscal opportunities were presented. The sales manager Marcello, clearly a professional in the business for a number of years and a local who know how to work well with others. Thank you for an experience that I will share with others.

drtoad55

28 de oct. de 2011

I brought my VW Passat to this dealership to have my sunroof repaired, which seemed to open and close during driving even if I had set it to "close". The sunroof had been an issue for a while, but I swung into action only after the Washington DC area hurricane had resulted in water entering my car through my defective sun roof. My main agent was Paul. After a few hours of reviewing the car, Paul described the problem, saying that in addition to the sunroof issue, the TCM would have to be replaced ($1,900), the front chairs removed for drying the carpets, etc. etc., all told, the bill amounted to about $2,800. After expressing concern about the high price and discussing my options, the bill came down to about $2,500 after he cut back on some of the labour costs. After going home to think about it and consult with individuals highly experienced with the mechanics of VW cars, I decided to have my car towed away from the dealership, and brought it to another repair shop. They said that the TCM could be dried (i.e. it did not need to be replaced, unlike the VW's assessment), and after all was said and done, I had both the TCM issue and the sunroof taken care of for $219! My car drives wonderfully ever since. Asymmetric information between the seller of a service (in this case the dealership) and the buyer of a service (in this case me) is quite notoriously an issue which can lead to a service to the detriment of the buyer. I was just amazed how much in this case I was being unnecessarily overcharged, to the tune of more than 10 times what I really needed to pay to have the mechanical problem resolved.

ATHancock

8 de sep. de 2011

Andy Benone took a personal interest in guiding us through the purchase of a new 2011 VW Touareg. He offered us the best price and trade-in value of all the local dealers as well as one in neighboring Maryland. He offered us several lease and purchase options, and, with no pressure, delivered professional advise from an objective perspective...even explained the value of one of their certified pre-owned models. We are proud of our purchase and plan to to enjoy the vehicle for many years to come. I recommend this dealership and Andy to anyone who is sifting through the new vehicle/pre-owned market in search for the vehicle, avaialble options, and financing selections to meet their individual needs.

jgabardi

9 de ago. de 2011

Pavel is an excellent salesman. He is knowledgeable, friendly and was very helpful as he led us through this purchase. We recommend him highly and would use him again in a minute.He thoughtfully laid out the options for us and promised to have everything ready when we came back to pick up the car.

Rmendez

6 de ago. de 2011

Review of VW Alexandria:To my surprise, I ended up buying a Pre Owned BMW X5 from this Dealership and to my amazement everything turned out golden. I mean, Pavil and his Manager Andy were so polite and attentive. They gave me and my family the attention that any person needs when buying a new car and especially a vehicle that costs a lot of money. Nevertheless, they gave us an incredible deal and were very gracious in every aspect of the transaction. I absolutely love my car and just got back from Toronto Canada with my X5 with no problems. Consequently, my BMW is a 4.4 V8 engine and it only took 3/4's of a tank to get to Canada. WOW! Power and Gas mileage with the luxury of the BMW tag equals extreme happiness. THANK YOU GOD! THANK YOU ALEXANDRIA VOLKSWAGEN! THANK YOU PAVIL! THANK YOU ANDY! AND Thank you to the Doctors who traded him in for a new VW.The Negotiations were smooth with now hidden charges or add on's and the Finance lady was awesome too. They took care of our MD inspection and had our tags mailed to us within 12 days.Furthermore, I highly recommend Alexandria Volkswagen to everyone and one day soon I hope to come by and visit our Sales Man Pavil and Andy.I have the Ultimate Driving Machine now so you guys at VW have my sincere gratitude.If you're looking for a VW or a used car, without question go to Alexandria VolkswagenSincerely,Richard MendezOwner of the Ultimate Driving Machine BMW X5 4.4 V8 ;)))

Maria1234

4 de ago. de 2011

Service was fantastic. No pressure to buy and Pavel answered all of my many questions. It was my first time buying at a car dealership and I would definitely go back here when I need another car.

emitch819

2 de ago. de 2011

This was by far the best experience I have had in buying a new car. The sales people were accommodating and friendly, and were not pushy in any way. Pavel and Marcello helped me in finding the car I wanted at a price that was good for me. Don't worry about hidden charges or sneaky add-ons, they do not do that here. Ene in the financing department went over everything with me, and made the process extremely easy. I am so happy with my new car and a large part of that was the dealership experience. I would recommend Alexandria Volkswagen!

JG22vw

29 de jul. de 2011

Great experience. Andrew was able to answer all the questions my husband had (and there were plenty). He went all the way to North Carolina to get the color I wanted. I already recommended him & Alexandria Volkswagen to two of my friends.

akschulte

20 de jul. de 2011

My husband & I started looking for a Tiguan in June. Even though it was near the end of the month Andrew didn't pressure us. He did warn us that if we waited until July (which we ended up having to do) that some of the Volkswagen money may not be the same, & that the price he gave us may not be available. We traded our beloved Accord & got a beautiful new Tiguan that we love. Ene, who did our paperwork, went through the paperwork very quickly for us, & Andrew even programmed our home address into our Navigation. We've already recommended two of our friends to him.

terri berry

20 de jul. de 2011

When we dropped our car off for servicing Tracy in the service dept was very helpful and professional. Our family was very pleased with the service done on our car. We definitely recommend Tracy at Alexandria Volkswagon when your Volkswagen needs servicing. Tracy was great!

a1exey1azar

15 de jul. de 2011

Came to install new light... Got a dream car. Fourth car in last 5 year, and the BEST experience at car dealership. Friendly, not aggressive, gave me the price I asked for my trade in and EXPLAINED what I was signing... Recommend to everyone who needs a new or used car, or just want to meet really nice people.

williamrogers

7 de jun. de 2011

I have two volkswagons, a Jetta and a beetle and unfortunately the only dealer in Alexandria is Alexandria Volkswagon. Service is unaffordable. Every time I have taken a car there I have been handed a list of things that "need to be done" and an estimate that is never less than a thousand dollars. I have to specify that I only want the thing that is broken fixed and even then the cost is far higher than the same repair would be on a domestic car. Sadly I have concluded that unless a dealership with an honest service department opens in Alexandria I just cant afford to own a volkswagon. Bill

Ken Limerick

23 de may. de 2011

This was an internet sale. Andrew was very helpful and considerate pre-sale. He was one of the best internet sales persons that I have encountered. At closing, Chuck essentially did his job with a routine review of the documents. He also offered to show me all the amenities of the vehicle. Unfortunately, the car was delivered with an inoperable rear window defroster, and without a full tank of fuel. Though a relatively minor item, I've never taken delivery of a vehicle without a full tank of fuel.Once home, I was later contacted regarding the arrival of my tags. When I attempted to return the call I encountered what I believe was a receptionist that was completely disinterested in helping me. With that, I asked for Andrew and was transferred. Andrew informed me that as it was after 6:00 p.m., I had just encountered "the B team". A few days later I was again contacted by someone at the dealership to be informed that there were problems/mistakes made with regard to my tags. The mistakes were later taken care of.The major issue encountered was that of a mistake in information provided to me by Andrew. In one of my earliest emails I asked a specific question regarding the length of the factory and VW certified warranties. I was informed that the factory warranty was 50k. Further in the process, and based upon all information provided, we negotiated a price. At the time I was looking at two other vehicles at competing dealerships. I based my purchase decision upon multiple aspects such as price, mileage, warranty available, etc.At closing, Chuck reviewed a document that described the warranty. I recall that he mentioned a care free maintenance plan. I asked some questions regarding its applicability to my vehicle. I do not recall, or I missed completely the fact that the warranty then in front of me provided 36K in coverage vs 50k.Later, while filing away all the documents, I decided to review them. That is when I caught the discrepancy in coverage. I emailed Andrew immediately to bring the issue to his attention. Andrew got back to me the following day. Andrew stated that he did, in fact, make a mistake. This was commendable, however, he also informed me that because the documents were provided to me at closing, there was nothing to be done. Bottom line, I missed it, my bad, live with it. This scenario was also brought to the attention of the dealership Chief of Operations via copies of emails. In my final communication to Andrew I stated that I expected the dealership to come up with a creative solution with regard to the discrepancy between what was offered [50K]and what was delivered [36K]. I shared my belief that the 50K had been presented to me as a material fact, and that the subsequent negotiated price was in part derived from that fact. I additionally noted that the warranty offered and the price agreed upon led to my choosing to make the purchase, vs the two other cars under consideration. I am completely aware that people make honest mistakes, and I am confident that is exactly what happened with Andrew, an honest mistake. I believe that what is truly important is what happens next. That's when personal and/or professional integrity either steps in, or not. After a couple of days, and my post on this site, I was contacted by the dealership Chief of Operations [Wesley Greenway]. I shared that I expected a creative solution to the warranty discrepancy. After a few additional emails I was offered a monetary solution. With more than enough time spent on this matter, I accepted the offer and agreed to update this post to note the final outcome.In the end, the dealership upheld their integrity with regard to the warranty issue. Andrew owned his error and offered an apology regarding same. Considering the number of errors/issues that I encountered at this dealership, an accompanying apology from Mr. Greenway would have been a nice touch.

kyworley

15 de may. de 2011

I came to the dealership only planning on browsing used cars. Pavel Mitryaev greeted me and answered all my questions. The following weekend I came back to the dealership to look at the new model Jettas and asked to see Pavel. He was very patient in answering all of my questions and guided me into a car that met my criteria. I'd request him again in the future when the times comes to make a new purchase.

Cbrody1985

7 de may. de 2011

I purchased my CC in Jan. of this year. My salesman was very sweet & knew I had been going through a ruff patch with my old CC. It hadn't had some of the maintenance done, & had started having issues. The manager, Andrew, managed to find another CC Lux.. I put him through heck because the day before I was supposed to pick up I had a change of heart about the color of the car. I don't know how, but he managed to find the right car AGAIN! They still greet me with a smile whenever I come in.

Elm20001

1 de ene. de 2010

I had a good experience leasing a new car from Alexandria VW. After web inquiries with all dealers within the metro DC area via the internet, Alexandria VW offered the best prices for the specific car I wanted. The salesman was friendly and patient to explain all the different options and financing available. He worked with me without pressuring me into something I just didn't need, or pull out some last minute gimmick or hidden fees. As a result, the sales process was smooth and remarkably uneventful, got the lowest price possible for the exact car I wanted, and so, had a pleasant overall experience.

yomama

2 de jul. de 2009

went to get my car appraised. looking to sell 6 yr old used jetta. i take the car in and wait while the used sales mgr inspects the car and takes for a spin. he comes back saying car's been in accideent according to carfax. also notices hail damage on car. offers me $2g. that's pretty low but it is what it is. the pleasant part was as i was getting up to leave, another salesman that overheard the conversation tels me a story of how his daughter's car was damaged by hail, and if under comprehensive coverage, insurance should pay out for repair.i get on phone with the gecko and they said go get it fixed - all i have to pay is deductible. i'll get her fixed now, then go trade in or sell for more than $2g.or, try to go to fairfax vw at nighttime and hopefully one of their chump managers will not notice and give me $5g for it.

CTPAHHbIN

16 de ene. de 2009

Don't trade anything in and you will have good experience. I gave overall exp. 3 because their trade-in estimate of my car (the car that I purchased from them 6 months ago) was $3000 less than at CarMax. Service department is great though. Overall no horror stories and that is good enough for me.