Dedrick Hicks

24 de oct. de 2016

Jarred and his team did a great job getting me what I needed when I needed it!!

Gregory Daniel

15 de oct. de 2016

George Hill sold me my Chevy Cruze back in April. I love the car. I had a great buying experience. I called and made appointment to meet with George . He asked the right questions to figure out what I needed . He recommended a car . We figured out price. Whole process took 3 hours . I was in and out stress free . George is experienced and knowledgeable of Chevy vehicles . I go back for oil changes . Service department is great .I'll be buying a truck soon from them.

My corvette

15 de oct. de 2016

Tyrone Jackson is your best salesman by far, honest, friendly and straight to the point to get us the best deal. If you stop by this dealership, ask for him by name.

NLD

7 de oct. de 2016

Even though the dealership appearance was neat and exceeded standard, and even though the treatment I received was like no other. I still believe that sometimes taking a lost is more advantageous when the gain of more customers will significantly increased due to a free advertisement from a satisfying one, I also happen to believe that the dealership itself need to be a little bit bigger and that they should offer more amnesty in term of drinks, cookies for clients and or customers. P.S. when considering that we are still in a recession prices for cars are still too high.

Colorado

4 de oct. de 2016

Tyrone Jackson was friendly and professional It was a joy meeting him and working with him in the purchase of my new truck Looking forward in driving my new vehicle

FRANK

26 de sep. de 2016

VERY GOOD COMPLETE, SALESMAN CARLOS WAS VERY NICE AND COMPLETE ,ALWAYS CALLED TO BE VERY INFORMATIVE.

linda sharp

24 de sep. de 2016

If you want a review in this spot and all I have to say is excellent, please don't make it a minimum of 50 characters.HOwever, we have purchased a 2016 Suburban that has a vibration problem and are waiting for a response from the dealership on how this problem will be repaired. It has been 7 days since new tires were put on the vehicle and the vibration is still there.

EthanTX

21 de sep. de 2016

You would think this dealership because it is part of Lithia would have their standards set high on customer satisfaction and service sadly they fall very very short. What kind of dealership especially a Chevrolet dealership would require an appointment for just an oil change? I've never experienced this in my life at any franchise dealership they are preety much turning away the customer. Besides it being a Chevrolet dealership with no quick lube which is ridiculous their customer service also sucks. They , being the service receptionist and the service writers are very rude and very non accommodating to the customer. I called twice and asked to speak to the service manager the receptionist obviously trying to screen calls asked for my name I asked her to page for the service manager instead of sending me to his direct line because obviously he would not pick up. So I assumed she paged him and there I set on hold... For over eight minutes then the line disconnected..:(So after the experience I received today I decided All American Chevrolet will never receive business from me and I will take my money elsewhere. I heard there is a nice customer friendly and family owned dealership in Temple. Please don't waist your time and money going to a dealership that doesn't value their customers. I hope someone from high up in Lithia reads this and investigates this awful treatment of paying customers and corrects the problem as I know they will because all of their calls are recorded.Oh and ps none of the service employees listed on here work there to my knowledge so either this is an ongoing problem or higher management at the dealership doesn't want it to reflect current staff because you are unable to leave a specific review on an employee that is not listed.

Lisa I. Phelps

12 de sep. de 2016

Even though I did not have an appointment and showed on a Saturday, they took care of my car. I was so happy with customer service there. My engine light came on and would not go off. Thank you All American. I will continue to bring my HHR to you for service in the future!!!!

Mr./Mrs. Beckham

11 de sep. de 2016

By far this has been the best car buying experience! We traded and purchased 2 vehicles. Our Sales associate was very professional; courteous and knowledgeable. Throughout the process he followed up as promised and was very mindful of our schedules. This was an awesome, relaxing experience for car purchases. The financial manager provided the same exceptional service! These two gentlemen did a fantastic job in servicing myself and spouse!!

Deontae Tatum

10 de sep. de 2016

All American Chevrolet of Killeen was very Professional!!!!

Crawford1971

10 de sep. de 2016

We traded in two Camaro's for a new 2016 Tahoe. This purchase ended with us paying less money for overall payments and we now have the best ride ever. Our dealer was very polite ( knows how to treat people ), and you can tell he is very good at selling cars. I give the overall a 9 out of 10.

Cynthia

7 de sep. de 2016

The salesman heard what I was saying and didn't try to over sell me...Jackson was patient even in the hot sun as we searched for the right vehicle

martin duarte

6 de sep. de 2016

The employee was very polite and courteous. The facility as very clean and the coffee and cookies were very good

Sara and John Hall

6 de sep. de 2016

John was our sales person. He was nice and patient. He worked with us and the finance guy was extremely nice. He went over all documents with us. We ended up leaving with 2 cars. Our family loves the cars.

ERNEST WEBSTER

31 de ago. de 2016

ALL AMERICAN CHEVROLET OF KILLEEN TX HAS A GREAT STAFF AND TEAM WORKINGTOGETHER GREAT. I AM A VERY HAPPY CUSTOMER READY TO BUY AGIAN SOON.MAYBE THIS WEEK. THANKS

Mike Sharp

30 de ago. de 2016

Entire purchasing experience was great. I would recommend this dealer to anyone.

Linda and Mike Sharp

25 de ago. de 2016

Everything went smooth and fast, we were very pleased with everybody involved, Marcus Washington the salesman and Damion the finance manager. Very friendly personnel and very much appreciated.

Racheal grant

21 de ago. de 2016

I really enjoy shopping for my vehicle. Everyone was very sweet and Mr Carlos C. Was my sales person. He took his time showing me my opinion. Great attitude overall

Herbert Van Natta

14 de ago. de 2016

In one week and I only bought a brand new Chevy Cruze. But we also had my Silverado and my wife's Malibu serviced. Can the service manager did a fantastic job in ensuring the Malibu and the Silverado got service correctly and out on time for appointments. In buying the Chevy Cruze all parties involved in a fantastic job unfortunately I don't remember the two gentlemen that helped with the buying are the Chevy Cruze. But both gentlemen that a fantastic job as did Damien who helped with the financing. .

Lisa Johnson

11 de ago. de 2016

This was my first time buying a used car from an actual dealership. EXCELLENT customer service on all levels. The salesman (Tyrone Jackson) was not pushy or trying to convince me to get a more expensive car or additional items. I sent an email and told him exactly what I was looking for and he worked with me based on my scheduled, contact preference, and what I was able to afford. After going to the dealership and dealing with so many other employees I was even more impressed. Everyone was very kind and polite and again NOT PUSHY....just very friendly. I would highly recommend contacting them just to find out even the most basic information. You won't be disappointed.

Frances Martin

9 de ago. de 2016

Received a recall letter and decided to have All American fix it since we had never been there before. Set up an appointment for 9:00, got there a little before that, got checked in (we thought). At 1:55, I asked how much longer it would be before they got to our car. It had been sitting in sight since 9. The advisor didn't even remember checking us in or our names until he found the unfinished paperwork still sitting on the counter where he left it at 9. Said to give them another half hour. Still took them another 50 minutes til it was finished.Customer service? No thanks, this became a one time visit.

Jimmy

8 de ago. de 2016

Awesome place. I would recommend it to all family and friends.

Sun8816

8 de ago. de 2016

Kenneth was very pleasant, made me feel like I was a very special customer.He gave Chevrolet service to his customers with a pleasant personal touch.

Micheal

4 de ago. de 2016

Had a great experience with a great staff. The overall experience was the best in the area

woatgoat

29 de jul. de 2016

I've never been into a car dealership where everyone is just so nice. Anytime I stood around there was not a single car sales man or employee that didn't stop and ask if I've been helped. I love this place and a special thank to Jarrett! Best customer service I've had in a long time.

Raymond Walker

27 de jul. de 2016

Everything was great. I loved the customer service as well. The tire balance worked.

Gary

23 de jul. de 2016

I dislike bringing my vehicle back for recalls but at All American they made it pretty painless. Thanks again.

Jeffery Turbitt

22 de jul. de 2016

Very good people they will work with you for anything strongley recomend to go to this location they will put you in a vehicle that day

Ware_1972

15 de jul. de 2016

The staff was amazing, everyone was willing to help each other and make sure you get to the person who you looking for. I came looking at a used car, but end of leaving with a brand new one which I am the first owner of it,which I have never been on any vehicle. I wasn't pressured to buy, there was no jive talking, I was asked what I want, what makes you happy, I was told, since I'm working with the best, expect the best.Mr Jackson said it was my day to get a car, and he told the truth, A true salesman of his words, APPECIATED, Thanks

Jirdan

13 de jul. de 2016

This is a great deal ship the salesman were nice an trulyHelped with all my questions I would an will be recommending thisndealship to my friends . I'm satisfied with my total experience with this company

Coreen bell

11 de jul. de 2016

The dealer was friendly, professional, and attentive to my needs

carol hoolmes

10 de jul. de 2016

Service was great we had to wait but it wasn't too long.

Peggy Carter, David Flores

5 de jul. de 2016

Very friendly, only problem I have is a second key. I was told because the person that sold the truck only gave them one key so that's all we got, when asked they told us we had to purchase the second key, in my option they should of had another made to satisfy the customer. I've tried calling both the general manager an the sales manager an have heard back from either.

Lonnie

2 de jul. de 2016

if in the market for a new car or truck, I would choose All American in Killeen.

Brett

1 de jul. de 2016

Definitely a pleasure dealing with these folks! I was well taken care of at every bit of the buying process. Marcus Washington went the extra mile to make sure I had everything I needed.

Eric4276

1 de jul. de 2016

The person I dealt with was Jim. He was very professional and helpful. He knew what he was talking about and we even traded army stories while I waited for the paper work. Great guy, great service and awesome place. Definately getting my kids cars from there.

michael requenez

29 de jun. de 2016

Great service and treatment. All 10's on all levels. Would recommend George Hill & All American Chevrolet to all my friends & family...!!!!!

Haley15

27 de jun. de 2016

jeff went above and beyond to help us find a first car for ourselves, which is difficult when you're 18 and don't have credit or a down payment. They exhausted their resources, got us the best deal possible, and made the whole situation a little less stressful. We plan on getting future cars here as well since they were so great!!

jo85

25 de jun. de 2016

George Hill was the sales person that sold me my new pickup and he went out of his way to get me the one I wanted. He was very helpful in explaining all the bells and whistles that was available on the truck. I would recommend him to any of my friends if they were looking to buy a new or used car. It was a very good experience.

qsb6591

22 de jun. de 2016

From the time I entered until the time I purchased it was all easy going and I wound up purchasing two vehicles!I was able to pay for a brand new Chevy Sonic in cash and finance the GMC Sierra PU without any hassles, they got the best finance rate available.Great sales person Thank you Mr. Jackson

Simba2011

21 de jun. de 2016

Tim West was wonderful at doing a great job at helping me. He went out of his way. Thanks for the great way you guys worked on my car and fixed it.

Linda Paternoster

15 de jun. de 2016

This is my third time going there for oil changes and tire rotationsince, I moved from Pittsburgh, Pa.Thank you,

Samantha Capehart

13 de jun. de 2016

Everyone was very polite and helpful. They took very good care of my car and the service was quick.

William Ennis

13 de jun. de 2016

I came in a stressed out mess, but at the end of the process I was a happy individual. Every employee did their best to assure me that everything would be taken care of and broke it down in a way that was easy for me to understand. I would highly recommend this dealership to other buyers in a heartbeat.

marcus mccormick

5 de jun. de 2016

As long as you have sales rep like John Lastrape, who know how work with and connect with customers the dealership will do outstanding things for customers.

All American Chevrolet

5 de jun. de 2016

Very friendly and showed us the different colored vehicles and different vehicles without pushing us to make a quick decision. Made sure we were well taken care of. Our happiness was important to them. Which me us very satisfied with there good customer service!!!

Odom04

5 de jun. de 2016

Nathan and Damon did a great job helping me and my husband get into awesome cars that we both love it was the best experience ever in a dealership. Great thanks goes to you guys

Cheryl

4 de jun. de 2016

Experience was great. Attentive salesperson. Very helpful. Finance person was also very helpful

Ken hagger

4 de jun. de 2016

Took car in for service and repair. Turnaround time was excellent.

Aisha

3 de jun. de 2016

Damon went above and beyond to help finance my husband new 2016 Camaro. And he also went out his way to get him the best warranty ever. Thank you again Damon Perez for everything and all your kind words while we sat and waited while you made this deal happen.

April Smith

1 de jun. de 2016

George helped me with everything needed and knew the answers to my questions and then some. Friendly staff.

Leon Mason

30 de may. de 2016

My sales rep Jarrett walked me through the entire process and answering every question that I had along the way. He made my car buying experience very simple and quick. I have told three of my friends so far that are in the market for a new vehicle to go and see him.

Mandy Wells

24 de may. de 2016

Marcus Washington made the experience of purchasing a car for my daughter completely hassle free and by far the best I have ever experienced! He did everything he could to ensure we were happy with the purchase of our Chevy Camaro. He was knowledgeable, personable, and efficient in every step of the process. Thank you for the great experience!Mandy Wells

julia yester

24 de may. de 2016

I take my Tahoe in on a regular bases for maintenance. I am always very pleased with the service. The staff is very professional and prompt in contacting me when my vehicle is done. I would definitely purchase another vehicle from All-American in Killeen Texas.

Kevin

24 de may. de 2016

Went in because of a worn pinion bearing. Which was found in the diagnosis to be true. The repair was good customer service was good as well.the only issue I had and this may not be and issue for everyone but when I got my truck back there were dirty greasy hand prints on my rims. I think if they would take the time to clean up whatever mess they made after a repair is preformed then it would have been perfect. I think just a little more attention to detail next time. But thanks for the service

rich22

21 de may. de 2016

Fred Norman was the nicest and most knowledgeable vehicle salesperson I have ever done business with. It was great to go to a dealership and not be stalked by salespeople. Fred introduced himself, we talked for a few minutes and he told me where he would be located when I needed assistance. After identifying the vehicle I liked, Fred thoroughly went over all the features of it and after a test drive I decided I wanted to purchase it. Fred got the paperwork done quickly, sent it over to the finance department, and in no time we were on our way. Fred made everything fast and painless, I would recommend him to anyone that is in the market to purchase a vehicle.

Bruce

19 de may. de 2016

Left work and "Check Engine Light Came ON". Dropped off truck and next morning received a call from Tim Nix in the service department, that the issue was a sensor. He told me that this particular sensor would be 3 to 5 days to get. Left truck with them and every day received an update until the part was received and installed five days later. Tim also took the time to call me after the truck was returned to see if there where any other issues. This is why I continue to purchase vehicles from this dealership.

I was expecting to hear no from your store, but you said yes

17 de may. de 2016

I have never owned a new. I have always wanted a new car. When I came in I never thought that I would walk out with a new car. I am telling everyone that I know to go in and see you. I have been looking for a used car for almost a year. It is very hard on a person to be told no at least 15 times. This car lot is amazing and your business will be truly blessed. Thank you for all the amazing service that I recommend there. I am so excited for my new car. Thanks so much.

Jheinz

11 de may. de 2016

I bought a 2012 Malibu from this place in February. Within a week it starting stalling and causing issues. I went in and asked what they could do and they were going to charge me for a diagnostic. I wrote some reviews online and they finally decided to do something. They offered me a rental car while my car sat in their shop for a month. A MONTH. They told me to just come pick it up. So that's what I did.This is a place that specializes in Chevys and they couldn't figure out what was wrong with my car.I take my car into a general repair shop for a diagnostic. In ONE DAY, they tell me what's wrong with my car.I tell everyone I see who's looking for a car to stay away from that place.Ripped off a soldier. What's American about that?!

Jay K.

5 de may. de 2016

Came in to dealership to do a bit of window shopping... Finally found the correct size SUV we were looking for... The price was just too good to pass up....

Chenoa B

5 de may. de 2016

I just bought a new car from them 5 days ago. This is place awesome, very professional, they'll work with you and they'll answer any questions or concerns. I will definitely be back when it's time for me to trade this car. I just wanna thank Kevin for helping find a good car that 's like around my price range. He's a pretty salesmen , he know his stuff.

Noe Sanchez

1 de may. de 2016

I am always treated like a friend. I called the day prior to make an appt. but was advised to come in at my own convenience. It was so much easier for me to have American Chevrolet work around my schedule. I was in and out in under an hour. I really appreciated the free wifi. I only hope that I am able to find the same type of service at my next duty station.

Jim

1 de may. de 2016

There was no pressure from my salesman (Jackson). And our finance person Damon was great just good & honest people.

Roy T. Sampson

24 de abr. de 2016

This is the third Chevrolet SS Camaro, that I have purchased from this.ALL American Chevrolet of Killeen Dealership.The Customer service Staff is awesome, when I came in and ask for my salesman Mr. Tyrone Jackson; He was paged and he came and greet me. Mr. Jackson is truly a professional salesman; and he is why I keep come back to purchase Vehicles from this Dealership.The Buying process is so sweet, no drama at all. Mr.Joe the Finance Men, was very caring and polite he explained in detail all of the paperwork to me.He was highly professional.The overall facilities are awesome, and the car lots are fully stocked and the vehicles are well displayed. I highly recommend this dealership to all that are looking to purchase both new vehicles and used vehicle. The Sales manager and Staff thanked me for my purchase, Now that was awesome.

Jillian Calvery

13 de abr. de 2016

This is the 2nd vehicle that we have purchased from All American in Killeen. Our experience was excellent! The salesman John LaPorte was amazing as usual, and we got the exact deal we went in for. Before you purchase, make a quick stop and see if there is anything you might like to look at. There is no pressure and their customer service is excellent!

DELMA YBARRA

9 de abr. de 2016

From start to finish Amanda, our salesperson, made our buying experience a pleasant one. She showed us what we were interested in and lead us every step of the way. The staff were all friendly. Our sales manager, Damon, was friendly and personable. The only hiccup was upon leaving with our brand new truck to lunch, we realized that the AC was not cooling at all. We took it back to the dealer and they quickly pushed our vehicle to the front of the line. It was only a loose seal and they were able to repair it and return the vehicle to us the next morning. In the meantime, they did provide a new Chevy Malibu rental for us. Regardless, our entire experience was a pleasant, easy, and positive one. We'd do business with Amanda and All American Chevrolet in Killeen again. Thank you! We absolutely love our Colorado!

Meghan killen

4 de abr. de 2016

Phillip was an amazing salesman who never rushed me during the process. Listened to all my questions/concerns and even followed up after the purchase.

donald coleman

26 de mar. de 2016

thanks for taking and making time for my family. ozzie was always keeping in touch with us, and never did it to just make a sale. He would call and ask how the family was doing. and when we went to the dealership everyone was so polite and friendly. Its good to know that there is a dealership that puts people before profit.Thank you,and we will be back.

jmeja2011

20 de mar. de 2016

Amanda really listened to what our vehicle needs were and helped us find a vehicle that fit our families needs. I would recommend Amanda to anyone All American Chevrolet of Killeen . They care about their customers and give one on one service that is really hard to find these days. Definitely go to AllAmericanChevrolet of Killeen you will not be disappointed . I love my 2016 Tahoe I will be back to purchase another vehicle in the future .... I'm from Abilene,Tx and found the Best Deal here in Killeen Thanks Amanda and GregV/RJuan Perez

ROBRICK BROWN

19 de mar. de 2016

Excellent Experience. The process was very easy and the team worked with me to accommodate what I was looking for.

Tina Loucks

19 de mar. de 2016

We were up front about the fact that we were just looking, & had no plans to buy for several months yet. The staff was not pushy, & willing to answer any & all questions that we had. We made a total of 3 trips to them, & each time they were equally amazing! I want to give equal credit to Phillip, Darius Purcell, & Greg Washington. These 3 men went above & beyond (in my opinion) to make sure that our experience was enjoyable from start to finish!!!!

Lenora Foster

16 de mar. de 2016

The dealer named John was exceptional. His personable manner and truly exceptional customer service was refreshing and most welcomed. It gives me great pleasure looking back at the care that was provided to me and because of what my mother as well witnessed, she will be coming back to purchase her next car at this location as well.

Money Saver

13 de mar. de 2016

Hated that no shuttle ran on Saturday but overall experience was great! They took care of me!

Sam123

3 de mar. de 2016

the managers raise their voice to the sales people right in the showroom. very uncomfortable experience. buy somewhere else. we went to another dealership to buy our tahoe and got a better deal.

Ebony Banks

1 de mar. de 2016

Great service. Very helpful. I love my car and everything my dealer did for me

Angelica M Salazar

24 de feb. de 2016

Mr. Billy Baker, the service department representative, provided great customer service. He ensured necessary repairs to my corvette were performed and provided updates as necessary reference the repair progress.

Emalee

23 de feb. de 2016

it was a good buying experience! Sales person made sure we got what we wanted!

Mike

16 de feb. de 2016

I received 2 years of routine maintenance when I bought my truck. They still got me in and the services completed very quickly when you consider how many others were there. I appreciated the friendly service and the fact they kept you informed about your status.

Ray

12 de feb. de 2016

Sales rep was kind and courtesy was extended at all times.

Katherine

10 de feb. de 2016

My husband and I just bought our second car from here and It was an amazing experience! In May of last year we bought his brand new 2014 Silverado, and last Friday we bought my 2016 Cruze. I couldn't be happier with the sales and finance team! George Hill was my salesman and he did a fantastic job! He found the car that was perfect for me and my bank account haha! Allen and Phil worked with me to get down to a price I was happy with, and Greg in finance helped walk me through the final paperwork. I wish we were going to be stationed here longer only so my husband & I could continue to buy cars from here!!!! If you are in the market for a new or pre owned car, All American is definitely the place to go!!!

Kerogers87

9 de feb. de 2016

My husband and I just bought our second car from here and It was an amazing experience! In May of last year we bought his brand new 2014 Silverado, and last Friday we bought my 2016 Cruze. I couldn't be happier with the sales and finance team! George Hill was my salesman and he did a fantastic job! He found the car that was perfect for me and my bank account haha! Allen and Phil worked with me to get down to a price I was happy with, and Greg in finance helped walk me through the final paperwork. I wish we were going to be stationed here longer only so my husband & I could continue to buy cars from here!!!! If you are in the market for a new or pre owned car, All American is definitely the place to go!!!

Stacey

8 de feb. de 2016

Darius (our salesman) was honest and did all he could to make our car shopping experience pain less. The entire staff was very friendly.

Abby

6 de feb. de 2016

I was very pleased with the way I was treated. From the salesman to the general manager, all were truly exceptional service.

Eddie L. Corbett

3 de feb. de 2016

Mr Louis was on top of everything and was very professional . And the young female that worked on my truck did a wonderful job on my vehicle even the shuttle driver the retire one was the first driver that came straight to my home for the first time.

Blissfully pleases

2 de feb. de 2016

All the service employees are great, they always go out of their way to ensure that my needs are met! Thank you to Tim Nix and Jennifer A, always with a pleasant smile and friendly.

Impala2015

29 de ene. de 2016

My vehicle was due for an oil change, and they found a nail in the tire. I was notified about the nail and asked if I would like to purchase a new tire. I declined the offer, came home inspected my own tire to find the tiniest nail in my tire. I removed the nail myself which was easy, no tools involved and the tire is still good. Even though I had the option to purchase the tire I still feel as though it was a rip off deal for something so simple. The tire was $225, $25 for labor, and the additional for tax.

Kenneth w. Cason

11 de ene. de 2016

pleasent experience with my oil change.only took about 45 minutes!

SusieSocialWorker

11 de ene. de 2016

After having a horrible experience somewhere else, All American is a definite breath of fresh air. They are professional, friendly and knowledgeable. I am happy with the service I've gotten there and willingly drive 30 miles one way to have them service my vehicle.

steve c turner

9 de ene. de 2016

My experience at American Chevrolet has been a very pleasant experience.They are my go to guys I also got a grate deal on my new truck.

Charles Alt

9 de ene. de 2016

I was very please with Amanda Pierce and Damon on there knowledge of the vehicle that I was looking to buy. There worked with me on my budge and also on the things that I wanted on the truck. And I was able to good back and ask questions on the vehicle that I could not fine or understand in the manual and there help out great and very friendly. I would recommend other if there were to buy a Chevy to go and see Amanda at All American Chevrolet of Killeen

ChrisE

9 de ene. de 2016

I dropped off my vehicle for its scheduled maintenance and received a phone call saying it was ready about an hour later. For a walk in service this was a very quick and easy process.

maggiep2

8 de ene. de 2016

From the time we walked in the door the people were friendly, helpful and professional. They found what we were looking for quickly, had the paperwork completed and we were on our way. Couldn't ask for a better sales staff.

noel48

8 de ene. de 2016

We purchased a 2014 Corvette and Camaro and have been very pleased with the service after sale.Many dealers don't care after the sale but All American Chevrolet Service department provides friendly and prompt attention to your concerns whether it be a simple oil change or a major overhaul.We will definitely continue to use All American for our automotive needs.

bigmama444

8 de ene. de 2016

I have bought three New Cars from All American Chevrolet the Staff was Professional and it didn't take long to process the purchase to the Car.

nurseclown

31 de dic. de 2015

George and Luis are one of the kindest people. Luis went above and beyond. George has helped me several times understanding our new vehicle. Thank you

Tanker44

30 de dic. de 2015

Timothy greeted me with friendly service and I just had a oil change and service. The time was right at an hour or so just like he said.

Busta_024

30 de dic. de 2015

This is the 3rd Chevrolet I've purchased from All American Chevrolet. Each time I go in there I'm greeted with a warm welcome and a friendly staff. My most recent transaction, I was helped by Jeff Jobes. I told him what I was wanting in a car and how much I would like to be at. He showed me a few newer models but never pressured me into purchasing something I may not want. Instead I found the exact vehicle I wanted. Best of all my experience was haggle free. I told them what I needed for my trade in to make a deal work, and they made it happen. I don't plan to purchase another vehicle for a long time, but if the opportunity presents itself, I will definitely go back to All American Chevy

Old soldier

28 de dic. de 2015

Best experience I've ever had buying a new car. I will recommend this dealership to any one I know shopping for a new car.

Bob

27 de dic. de 2015

always hospitable and family oriented, always makes sure my comfort and needs met, like Jennerfer always checks on me offers coffee and doughnuts, I love it thers, and they notify that services are sceduled

Candice

25 de dic. de 2015

Thomas was awesome!!! He listened and didn't try to sell me something I couldn't afford. I would recommend them to anyone!!!

Corvette Rx

20 de dic. de 2015

John Lastrapes is one of the main reasons I bought my corvette from all american. He is very knowledgeable about corvettes and is as picky as I am about detailing. He even went as far as detailing my new corvette himself to make sure it was done to my picky satisfaction. Also I received a fair deal on the purchase from management.

Mbgibbo

3 de dic. de 2015

We purchased a 2015 suburban without any hassle. Tyrone kept it simple and straightforward with our trade and the financing. It was great service all around!

Chevy254

26 de nov. de 2015

I give this rating cause the service tech guy was lazy made me write my own vin and mileage and bring it to him also the time to get service took a little longer then expected.

lcapriotti

18 de nov. de 2015

I am extremely pleased with All American Chevrolet. Customer oriented, friendly, knowledgeable and then they go out of their way to meet the customer needs and exceed expectations. Definitely recommend!!

mrsoki

14 de nov. de 2015

do not buy gap insurance from this people...bunch of thieves...i sold the car i purchased 2 years ago from them and they have refused to return my call regarding my gap insurance adjustment they are supposed to do...if my car had been totaled, i could only just imagine the headache i would have to go through to get a payment from. DO NOT BUY GAP INSURANCE FROM THEM

1st Chevy

9 de nov. de 2015

I lost the key to my new Chevy Malabo and when I called they reassured me that they could help me....without knowing fully of what happened I started to feel much better about what I had done...or lost or couldn't find...lol That afternoon my car was back with me and a few days later....The lost keys were found in HUBBIES truck!!!! Thank You Mr Lewis!!

Roberto.duperon

25 de oct. de 2015

Give an appointment with and Advisor that was on leave. As for a person to show him the problem I was told no. But then I was called at work to ride with the technician because they can't heard the noise. I show him. Next day I was told it repaired as soon I left. The noise was there again. 55 miles later and a dirty car and the vehicle has the same problems.

mrsmorris99

21 de oct. de 2015

Had a good experience, this was my first time bringing my brand new vehicle in for maintenance and I walked out satisfied for sure. Thank you

Busterbunny6873

9 de oct. de 2015

All American gave me over ,1700 more for my trade in than Benny Boyd,Toyota,Automax and Nissan.George has been the most professional sales rep i have ever dealt with.Thank you All American...Youall really do treat your customers with good ole fashion All American courtesy??

Catie J.

30 de sep. de 2015

I very much enjoyed speaking with the service advisors! My oil change took about an hour and was efficient. Will be returning for future service needs.

BuckRobinson

21 de sep. de 2015

I DID NOT HAVE A PROBLEM WITH MY SERVICE REP. The problem was with the actual Service Technician. I don't know his name because he did't introduce himself. I came in with the parts for my car to be repaired. I had an exhaust problem that required about 2hrs of work to replace the parts and fix my tail pipe. The service person tried to make me purchase parts that I didn't need. He refused to do the work that I requested and had a very negative attitude. I took my vehicle and parts to another dealership and my vehicle was repaired for a fraction of the cost that your dealership quoted. I purchased my vehicle from your dealership brand new and have had ALL of my scheduled and unscheduled maintenance done there. On several occasions I have had to bring my vehicle back for things being overlooked after services had been performed. On one occasion my air filter box was not properly secured after a service, my turn signals didn't work after the replaced my ignition switch due to a recall, my oil life settings were not reset after an oil change and a few more things were performed with lack of attention to detail. I will NOT be bring my vehicle to All American Chevrolet Killeen for any more major repairs. I still have a few free oil changes left but after that I'm finished doing business with you all.

Carnut33

17 de sep. de 2015

I recently had my 2010 Tahoe serviced at All American Chevrolet. My service was scheduled through Mr. Tim Nix. I was completely satisfied with the service I received. This was my first experience with All American Chevrolet. Tim Nix was a pleasure to deal with and kept me informed throughout the repair. I would definitely recommend All American Chevrolet.

Dhefner

6 de sep. de 2015

I took my 2014 Chevrolet Silverado in for the scheduled oil and filter change. When I bought my pickup, i purchased the oil changes for life. One of the best things I ever did. As usual service was prompt, courteous, and friendly.

vicpando30

4 de sep. de 2015

Vice nice people they assistance u they well help u pick the car within ur bugget and they well get with your payments that you want to be at

S. Powell

31 de ago. de 2015

very professional, wait time on service was not long at all, everyone working there is helpful and friendly

Angel Klein

31 de ago. de 2015

Trisha Conners is amazing. She worked hard to help us get into the car that we needed for our family.

J.J.

28 de ago. de 2015

Love Shopping here. I have bought 2 vehicles in 3 months. Great Sales Staff, especially John!!

R. Lowery

22 de ago. de 2015

I bought my truck from a different dealer only because they didn't have what I wanted on the exact day I visited. However I do bring my truck here for service and it has always been a smooth and flawless visit. Will buy my wife's vehicle from here when the time comes.

Judy Reisner

22 de ago. de 2015

I had a good experience with the service. I am not happy with the fact that I have to come every month to get air put in my tire! I know something is wrong with the tire. When I went for my test drive they had to put air in the tire?? I think the customer service is great, but I'm tired of going every month to get air in my tire. What do I need to do? HELP!

Major Matt

12 de ago. de 2015

The sales people were exceptionally friendly and stayed until almost 11pm to ensure we were taken care of as part of the sale. All staff should be as friendly and dedicated as Jeff and Jarrett.

Peter Reid

10 de ago. de 2015

Our salesman Jeff Jobes was a great help. We upgraded our vehicle to a 2016 with no problems

Janice Williams

10 de ago. de 2015

Fred Norman was an awesome sales rep and helped me through the entire buying process for a new car. It was a very busy day when I went there on August 3rd but Fred kept me informed the entire time and made sure I was comfortable with water or whatever I wanted to drink. He even brought me an iPhone charger cord so I could charge my phone to keep in touch with my daughter. I plan to take my daughter back this week to find a reliable vehicle!

Dissatisfied customer

8 de ago. de 2015

Bought a car 2015 Malibu from here, traded in my 2013 Chrysler 300. They gave me the lowest for my trade ever 15500. They lied about the gas mileage of the Malibu getting no where close what I was told. Also the contract was fraud because it showed I paid 750 when in fact I didn't pay anything. When we went back two weeks later requesting the deal be cancelled cause it was not an honest deal. They denied. Oh and they sold this car to me at MSRP price instead of sale price. I would never in my life buy a car from these crooks again

David

5 de ago. de 2015

Billy my service writer was outstanding. The service that was performed was great and I was informed of every step in the repair of my truck. If they make any changes to the service I hope that it will make it much better that it is now. Looking forward to my next service which I'm sure it will be done right.

None

13 de jun. de 2015

Best car buying experience ever. Sales are very friendly and professional. I wouldn't buy a vehicle from any other place. Thanks John Lastrapes and staff for your courteous and efficient business practices.

RedBone2020

24 de may. de 2015

First off, my wife and I bought a car from an Acura dealer in Austin about a year ago, and dear God, what a mistake. The car had several expensive problems, and working with the employees was a nightmare. About a week ago, we were called by All American Chevrolet in Killeen, and they told us they were interested in buying my wife's car (2009 Chevy Cobalt). We went in very skeptical, and Ozzie Acosta was our salesman. Right off the bat, we felt much better with this dealership and sales team. We paid $6500 for her Cobalt, and they gave us $5500 for a trade in (I honestly thought we would be lucky to get $3000). We decided to upgrade to a 2013 Sonata hybrid, and Ozzie was great. We had trouble deciding at first, so he let us have the car the whole day free of dealer employees, so we could decide if it was right for us. When we came back 10 minutes before closing and told him we wanted to buy, he did not hesitate in getting our deal done. He also got our monthly payments within $50 of where we wanted to be, and he got us a GREAT interest rate (2.9%). This dealership was also about $500 below the KBB estimate for the price of a 2013 Sonata hybrid, and that we could tell, there aren't any problems with the vehicle. If anyone tells you to get away from Fort Hood to buy a vehicle, don't listen to them. Just go to All American Chevrolet and ask for Ozzie.

Jillian

5 de may. de 2015

John really took care of our needs, no haggling. Great customer service! We will always purchase from All American!! They even took care of our issues after driving off the lot. We could not be happier! Ask for John!!!

John P. Skoda

27 de mar. de 2015

Customer service is fantastic. Customer needs, wants and desire are always meet. Best dealership in Texas. Customers are always first.

MeMaw

5 de mar. de 2015

I was one of the lucky ones to get free oil changes for 2 years or 24,000 miles. And they did a wonderful job.

WDR

26 de feb. de 2015

May car has been in the shop for 157 out of a 324 day period and the original issues still have not been resolved.

frosty

25 de feb. de 2015

Very nice customer service with all questions answered quickly. Jennifer did a great job, and was very pleasant. The new owner has made improvements in getting your vehicle done in a timely matter.

TM

18 de feb. de 2015

This is truly a flagship Chevy dealer. Great staff all around.

A.R.

4 de feb. de 2015

This is the second car that I have bought within a year and Tyrone Jackson sold both to me. He was relentlessly chipper and anxious to find the right car for me. He is not afraid to reccommend alternatives.

William D. Sandage

22 de ene. de 2015

I was extremely satisfied with the service and the reps that I spoke with were knowledgeable and helpful. I have been a customer at that dealership for more than 30 years and they never stop amazing me with their professional way of handling what the customer wants and needs. I will stay a customer for years to come.

Cheryl Eliano

2 de ene. de 2015

Couldn't have expected anything more. It was Great!!!! The entire process I was treated with great customer service and would recommend them to anyone. Thanks

Jennifer

22 de dic. de 2014

Tanya was wonderful to work with and even though our car was somehow hit and damaged while at the dealership, the willingness to take care of it was immediate. Tanya was very thorough, polite and extremely professional. She listened when we had concerns and I was very impressed with her genuine care for her customers. Thank you for getting our car fixed and taking care of us with the lender vehicle, you have no idea how much that meant to us and helped us during the time our car was in the shop.

Scott H

20 de dic. de 2014

When I decided to look at a new (used) vehicle, I searched within a 200 mile radius of Killeen. I finally settled on a truck I saw at All-American and called to schedule a test drive. The price was a lot lower than similar vehicles with more miles. I used KBB to see what the fair price of the vehicle would be in a fair condition and All-American was $1000 lower. I test drove the truck and looked it completely over, and found only minor issues (small chips in the paint and other minor cosmetics.) My salesman, FRED NORMAN, was a pleasure to work with. He definitely wanted to make the sale, but did not feed me lines of bull crap while he was at it. If I am still in Killeen when I need another vehicle, this will be one of the first places I call. Good job team and keep up the good work.

Tom Wright

8 de dic. de 2014

I took my truck in for an oil change. The service advisor, Billy Baker, checked me in and then looked up the truck history and informed me that I was in need of service. He told me the cost and the savings if I do it now. I really appreciate that Billy looked out for me and let me know the truck needed service. I was also given a loaner car while my truck was being serviced. When the service was complete, they were unable to do the tire rotation due to the wear on my tires and Billy had already priced the tires so that I knew the cost of the new tires. Billy discounted the tire rotation cost from the overall bill. I really appreciate the time that Billy put in looking at the history of the truck and working with me on the service and tires. I wil definitely continue going to All American Cheverolet for service. Thanks Billy Baker.

Ali

19 de nov. de 2014

The customer service that was provided was A-maxing!!! Tim, took allow my concerns and addressed them with professionalism and great care. The environment was comfortable ( cold day with plenty of warm drinks and freshly baked cookies) and accomodating. I would go back for future services.

SFC U.S. Army Retired

15 de nov. de 2014

I took my 2014 Camaro SS/RS 1LE to the service dept. for a check engine light, I was in and out in less than 15 minutes with a loaner car,my car was repaired within 24 hours and again i was in and out within 15 minutes.

N/A

8 de nov. de 2014

Well pleased with the customer and vehicle service.

Carolyn farmer

7 de nov. de 2014

Prompt service, once repair part came in. Probably will not buy another Chevy, due to problems, Just short mileage over warranty time the visit befor.

Casey and Susan Fridley

24 de oct. de 2014

Everyone was extremely helpful in finding the cars that I wanted. They answered all my questions and took their time explaining all the processes in buying a car. Beginning to end. I had my 17 year old daughter with me and by the end of the day, she thought our salesman was Santa Clause! Sales. Finance. Service. EVRYONE was terrific! Thank you so much! Susan L. Fridley...and her 17 year old daughter!! LOL

Perry Eliano

9 de oct. de 2014

My visit to have my car service was great. I'm always happy and satisfy with the courtesy and service I receive.

gary rhoades

5 de oct. de 2014

Billy baker in service department was very helpful as always

Susan

5 de oct. de 2014

The only item I would change would be to be able to access and depart from this car dealership on a less busier road. It is hard to enter and especially exit from this dealership due to its location.

Kala

2 de oct. de 2014

My service was great. My vehicle was ready at the time it was promised.

joeleasure23

15 de jun. de 2014

Came in last week and picked up a jeep at a great price. They really fought to get me a loan even though I had terrible credit. They truck runs great and they even marked it down close to 600 bucks. The staff was extremely friendly and kept my child entertained and filled up with popcorn and chocolate. Would definitely recommend them to anyone in the area there far from being scam artist like the majority of the dealerships in the area. If you want a great deal this is the place to go.

Lovemycar

10 de mar. de 2014

Our Salesman Tyrone Jackson, aka Jackson, was so easy to work with. His personality was the best, unlike other salesman we have dealt with. There was no phony-ness, just like talking with a neighbor, he was relaxed in his manner and professional all the time. My husband and I were so pleased with the ease of dealing with All American Chvrolet, I wouldn't hesitate for a moment to recommend them. I purchased additional care packages with Robin Tippens, who was also very easy to work with and down to earth. No hard sale there either. Our overall experience was great. From the initial emails to the delivery of the car. Woo Hoo, I have a Corvette !!!!! THANKS Jackson!

MichaelNieves

22 de nov. de 2013

I got a price quote for a 2014 Chevrolet Cruze LTZ for well below KBB value, being skeptical I called the Dealership first and spoke to the Sales Manager. I told her the price expecting to be sent away, and surprisingly I was told "If that's what it says, then that's what you pay. You can come by at 12 to test drive and pick out your color." That statement alone floored me, no haggling, no b.s. You don't see that in dealerships anymore.

RodneyE

28 de sep. de 2013

I've purchased 5 vehicles from this dealer and each purchase I was very satisfied with the salesman who sold me the vehicle. The last 2 purchases Jim Strauser was my salesman who was superior in closing the sale.

Jonna

23 de sep. de 2013

Marious was very helpful and worked hard for us. Best car buying experience ever. Thank you all for your help!

Unhappy Ursala

15 de ago. de 2013

I drop off my vehicle in the morning. They never call me. I called and they couldn't even get someone in service to respond. I call again and they can't tell me the status. I show up and speak with the service manager and he admits this is a usual problem with no compensation.

nunchie

5 de ago. de 2013

I HAVE BOUGHT APPROXIMATELY 8 VEHICLES IN MY LIFE. THIS WAS THE BEST DEALER I HAVE EVER HAD DEALINGS WITH. I SPOKE WITH HIM OVER THE PHONE AFTER FINDING A VEHICLE ONLINE. I DROVE FROM SHREVEPORT, LA TO KILEEN, TX TO PURCHASE THE VEHICLE. NOT ONLY DID HE KEEP HIS PROMISE ON EVERYTHING, BUT HAD ALL PAPERWORK WAITING ON ME WHEN I ARRIVED. THIS GUY WAS VERY PROFESSIONAL. JUST WHAT TO EXPECT AND MORE WHEN BUYING A VEHICLE. I TOLD MY HUSBAND THAT WE WILL ALWAYS COME HERE TO BUY OUR VEHICLES.

dayeomans

30 de jul. de 2013

My salesman (Jim Strauser) was a pleasure to deal with. But when it came time for negotiations on the price of the used car I wanted to buy, Jim Kaminska - pre-owned sales manager - stepped in. When I gave him the reasons that my offer was lower than asking price - such as KBB value and low tire-tread - he was condescending and dismissive, saying things like "we sell a LOT of cars everyday".. making me feel completely unimportant as a first-time buyer. As icing on the cake, when we finally concluded that they couldn't come down to my offer, instead of shaking hands and politely saying they couldn't go that low, Jim Kaminska literally yelled at me from 30 feet away across the showroom floor (in front of all other customers/employees), saying "Oh, you're trying to help us get the sale? By low-balling us for 2,000 dollars less than the car is worth? Oh YEAH, that's helping us. That's like buying this new truck (pointing) for 20 grand." And then walked away.Hands-down, the most unprofessional sales manager I've ever experienced. He should not be doing business.

jlm99507

6 de jul. de 2013

We purchase our vehicle along with a lifetime service plan at a Lithia dealership in Anchorage, Alaska. When we moved, we were pleasantly surprised to learn that there was a Lithia dealership in Killeen, which is about an hour drive from where we now live. I took the car in for a routine oil change on a Monday at 7am (I called the day before and the service advisor said they open at 7am - but when I showed up at 7 she said "yes, we open at 7, but the technician doesn't get here until 7:45), planning to make it back to work by 9am. The tech came around to get my car a little after 8, and drove by in front of the main waiting area. He turned a little too sharply and bumped up against a curb/grassy area in the parking lot, but instead of backing up and going around, HE GASSED IT AND DROVE OUR CAR OVER THE CURB, THROUGH THE GRASS, AND OFF THE CURB ON THE OTHER SIDE. He hit it very hard, and it is NOT an off-road vehicle by any stretch of the word. It's a small crossover/SUV. The service advisor was out there when it happened (and everyone saw it happen since it happened directly in front of the waiting area, which is solid windows) and she said something to him, like "What are you doing??" He took the car to the back and I sat there, frustrated and wondering what else they were doing to my wife's car. When they brought the car back out about 45 minutes later, the service advisor gave me my keys and paperwork, but didn't mention the curb situation, probably hoping I didn't see it happen. So I asked her to please make a note on my service record and asked if they checked to make sure there was no damage. She said "Yes, he checked and everything's fine." So I walked around to the front to find the entire plastic panel behind the bumper cracked and hanging in place. So I showed it to her, and she went and got the Service Manager, who let me go back in the garage with him while he inspected it on the lift. When it was up on the lift, he noticed that none of the bolts holding on the skid plate (or whatever it's called) were tightened. He tightened them all with his fingers then went and got a wrench and finished tightening them. I would have made it about a mile (maybe) before the whole thing fell off. This was probably more concerning to me than the fender damage. Clearly they did not put much care or effort into their work while they were changing my oil. So at this point, I'm assuming they probably did a half-way job on everything they touched. The service manager was very apologetic and went to order the fender piece for me, so I waited in the front for a few more minutes, but told the service advisor that I really needed to get to work (I was already late and ended up having to take a half-day of leave). I asked her to please call me as soon as she knew anything, because my wife and two kids had to take that car to visit her family 600 miles away and they were leaving in 5 days. She assured me she would call as soon as she heard from the service manager about the part. I waited about 4 hours and finally called her, and she said "Oh, I was going to call you when the part gets here on Thursday." I was already frustrated and stressed, and it bothered my that she didn't call when she said she was going to. She said she would call me Thursday and schedule the repair for Friday (because my wife was leaving for her trip on Saturday).So, Thursday at 2:30pm I still hadn't heard from her, so I called her direct number and left a voicemail. An hour later, she still hadn't called, so I called again. She answered, asked my name, and asked me to wait while she checked. She came back on the phone and asked my my name again, then said "hold on" again. Then she came back on the phone, asked me what kind of car it was, and when I told her, she said "We don't have anything on file. Are you sure you ordered the part from All American Chevrolet?" At this point, I was completely out of patience. Not only did she NOT call me ONCE the whole week, but now it was late Thursday afternoon and I still hadn't even been able to ask my boss for time off because I hadn't been given a definite time/date by the service advisor. The service advisor failed to dial my phone number once the whole week, and if I hadn't called her Thursday afternoon I'm 100% positive she wouldn't have called at all. She didn't even know who I was even after I gave her my name twice, car model, AND left her a voicemail!She told me to bring the car by the next day and they would get it done as soon I dropped it off. I asked her if they would mind washing and detailing it while I wait, and she said yes, that seemed reasonable given the amount of time and money their negligence had already cost me. So I took another 4 hours of leave from work, drove an hour back to Killeen and waited for them to fix it, which they did quickly and correctly. The service manager took me back to inspect it, then told me it would be a a few more minutes while they cleaned it up. So about an hour later the service advisor brought it back around. I didn't mind waiting because I figured they must be doing a very thorough detail job. But as soon as I got in the car to leave, I noticed that they HADN'T EVEN TOUCHED THE INSIDE! Nothing! Nothing cleaned, nothing wiped down, not even vacuumed. So I went back in, waited in line for the service advisor AGAIN, and asked her if they forgot to do the inside. She seemed very surprised and apologetic, and took it back again. Five minutes later she brought it back and said she personally helped the vacuum it. Which was already disappointing because she told me the day before they would detail it - not just vacuum it. So I opened the back hatch and it STILL HAD NOT BEEN VACUUMED! It was exactly the way it was before I dropped it off. Grass, dirt, small rocks, dog hair. It's not like they missed a spot - they literally did not open the hatch. When I pointed it out (not that I had to) her response was "yeah, our vacuum isn't very good." Seriously!?!? She had just told me that she PERSONALLY helped the guys vacuum it, which was clearly not true - and then she tells me that the reason it's still filthy is because their vacuum isn't very good?? I was completely disappointed and insulted. She asked if I wanted her to take it back again and I said no thanks, I'll do it myself at home. So, all told, I took a full day off work and drove 4 hours because of their negligence and lack of oversight. It's not like they made a mistake and then took ownership of it. The tech that wrecked my wife's car was completely negligent and disrespectful. And once he had it on the lift he left bolts undone. And who knows what else.The only bright spot was that the service manager took the time to meet with me for about 30 minutes, and I think he was genuine and sincerely wanted to make it right. But immediately after that meeting is when the service advisor brought me back my filthy car and then lied about vacuuming it. There is a serious disconnect between what the service manager expects from his employees and what they're actually doing. I'm extremely disappointed and frustrated that I can't trust them to do the basic maintenance I already paid for when I bought the car from Lithia.

JUDY JOHNSON

20 de abr. de 2013

BEST SERVICE DEPARTMENT IN TEXAS. HAD TIRES ROTATED AND OIL CHANGED THEY TOPPED OFF ALL MY FLUID LEVELS AND SET MY TIRE PRESSURE AND CLEANED MY AIR FILTER.

chrischetwood1

18 de feb. de 2013

I recently took my 2010 Malibu in for an oil change/tire rotation as well as a severe leak in my sunroof. They were very courteous and kind at first but problems began after my first visit. I was greeted by Josh. He immediately took my vehicle into the bay and within a couple hours informed me that parts (seal & headliner)would need to be ordered to complete repairs to my sunroof. He informed me he would call back once the parts arrived. Two weeks went by without a phone call. I finally decided to call the dealership to ask what the hold up was and Mindy informed me that Josh was no longer employed with the company but my parts had been there for over a week. She stated that it went unnoticed since Josh was the primary service representative handling my concerns. I took the vehicle in only to receive it in a condition that was much worse than when i brought it in. The mechanic who installed the headliner must have been the same mechanic who did my oil change/tire rotation because there were numerous oil stains throughout the new headliner. Above and beyond that, every trim piece holding the headliner in place was loose and many were off track which caused the headliner to droop excessively. I returned to the dealership once again only to have the seat cushions in the back seat damaged as well as my dome light. The headliner was still in the same condition as when it was first delivered to me, dirty and droopy but with many additional problems as well. The Service manager assured me they would replace the headliner once again but this time they would wear gloves during install as well as replace the dome light fixture. I was once again told that they would contact me immediately once the parts arrived. I have contacted them repeatedly over the past week and have yet to be informed that the parts have arrived. In addition to their incompetence and their total lack of concern, I am now having to deal with electrical problems with all the dome lighting in the car as well as the trunk. I will never take my vehicle to All American Chevrolet for any servicing let alone to purchase a new vehicle. For all you soldiers in the area, do not take your vehicle to All American, drive the short distance to Don Ringler Chevrolet in Belton and save your self the headache.

MsBeverlyClaire

22 de mar. de 2012

I'm new to the area and was not sure what to expect from this dealership...I was pleasantly surprised and happy with the speed of completion of my repair and their friendly helpfulness... I will return again for my next oil change ,etc.

dphorton

26 de dic. de 2011

Needed Nitrogen for my tires as they were very low. Task completed in a timely manner. Will be back for my Oil, Filter and Tire Rotation in a few months.

blainrein

5 de dic. de 2011

My experience with this dealership was awesome. I did shop around for a bit but came back to Connell because the salesman my husband and I worked with Michael B, he was great. He wasn't pushy like most salesman and he did not expect us to find our on vehicle like we experienced on another lot an four months later we came and bought another vehicle from him. This dealership is great and I would and have recommended them to our friends.

buttared

17 de nov. de 2011

Excellent vehicle buying experience, the best I have ever had. All of the staff, including my salesperson were phenomenal. I highly recommend purchasing a vehicle through Connell Chevrolet, you will not leave from there disappointed. I know I left happy!

golfnguy123

17 de oct. de 2011

Service department was wonderful. Greeting was friendly yet professional . Diagnostic service was perfect and exhibited expansive knowledge of my Corvette. They arranged for a fine rental car quickly and at a reasonable price. Most importantly, the extensive service required was done expeditiously and completely with the car returned washed and ready to go. All of the service staff was friendly and helpful. In summary, a very unique experience from other dealer service in SoCal.

jovan622002

17 de oct. de 2011

Went in for first/initial service on a new vehicle instead of taking advantage of traveling to Temple for a free offer of same service. I made the service request online, however it did not register. Did not matter, they accepted and completed the sevice as requested. When we purchased the vehicle we decided to leave Killeen area because it is a military town. We went to Temple; not a great decision.Thanks.

jpbrecheisen

12 de sep. de 2011

Connell Chevrolet's Service department has always done a very good job. I live in Texas but work in Alabama, and make a point to drive my truck back to Texas when it is due for service just so I can leave it with Connell. I am somewhat of a tough customer to please but Connell sees everything through to the end with professionalism, patience, and outstanding customer service. I recently had my 2005 Chevy Colorado in for service, and they did a great job. When I got the vehicle back, I has some questions, and one small item that I wanted "adjusted". They got me fixed up right away without a single complaint. They also did a warranty item on my 2007 Silverado even though the factory warranty expired last month. The service department is one of the best. That is why I have always brought my trucks to them for service. I will continue to do so for a long time. Or at least for as long as I live in central Texas. Outstanding Service Department at Connell Chevrolet. I wouldn't take my trucks anywhere else.

Victor Atoigue

19 de jun. de 2011

Yes I would recommend this dealer!!! I have purchase 5 vehicles with this dealer and each experience was always conducted in a very professional manner. The employees are friendly, helpful and very informative. I am very please and satisfied with the way customers are treated

LLLAWS1

16 de jun. de 2011

I JUST LOVE CONNELL.....THEY ARE ALWAYS HONEST AND FRIENDLY.....I'VE BOUGHT CARS FROM OTHER DEALERSHIPS...AND IT WAS ALWAYS ON MY MIND THAT ...I SHOULD HAVE WENT BACK TO CONNELL....THEY'RE THE BEST DEALERSHIP AROUND.....AND MY SALES PERSON WAS WONDERFUL..THANKS AGAIN RON.....MS.LAWS....

alankellyhappy

8 de jun. de 2011

I went in and seen Kevin at connell he showed me a truck and that is what I was looking for! All the staff worked well with me and my wife and customer service and sales reps were awesome and the owner stopedby us and chatted showed interest in us as a customers. Then I had a small issue with airpressure in one tire and the took care of it and was happy to help us. I I have to ever buy a vehichle again I would deffinetly say connell care about there customers. I'm Alan Marshall and my wife Kelly Fitzgerald were very happy with all of the employees at connell chevorlet. Ty connell for everything.

jesseluke85

25 de may. de 2011

They go the extra mile for you every time. They aren't going to put you in a vehicle you can't afford or doesn't fit you. They also keep their word. I trust them to do the job right the first time every time. There is also a warmth that the employes have that make you feel comfortable.

Fergus

30 de abr. de 2011

This is our 5th new vehicle we have purchased and the customer service has always been superb! When the owner takes the time to personally thank you for your purchase that says it all-they truly care about the customer! That is one reason why we keep coming back. Another reason we continue to buy at Connell is the fantastic service department! They are friendly, fast, efficient and make you feel like you are family! Overall Connell Chevrolet provides enhanced customer service with high quality care that is surpassed by none! I am proud to drive a Connell Chevrolet vehicle!Thanks for making us feel special! David & Susan Fergus

David Barr

21 de mar. de 2011

I have purchased Chevrolets from Connell Chevrolet for over 20 years. I have always been completely satisfied with their sales and services employees. The new car sales department always finds me the exact vechile I want. When I walk into the dealership, I am addressed by name every time. It is the same way with the service department. I feel like I am a very important customer to them and want my complete satisfaction.When I have needed other services, from the service department, they always call me to discuss the problem (and the expected cost) and get my approval before continuing with the work.My daughter, and son-in-law, purchased a used car from Connell and they also have been completely satisfied.

jmidwikis

19 de mar. de 2011

Arlan delivered my car, which I had selected from their inventory on-line. It was perfectly clean and ready. He spent the time with me to show me where all of the switches and levers were, where to find all of the material about the car, about the diagnostics and the on-board computer, and then he sat with me in the car and set up the On-Star account. He gave me a reminder of free oil change at 5000 miles at the dealership, to familiarize me with the service department.They gave me a good price and a more-than-fair trade-in allowance for a high mileage Suburban.Overall, my experience was terrific, and I never felt rushed.

rmanning1

16 de mar. de 2011

The reason for going to Connell Chevrolet is because of the superior customer service that we received from Mindy in the Service department . The friendly and concerned attitude has kept us coming back. While geting our Suburban serviced one day we went to look at a vehicles on the car lot. A salesman named Ron came out and introduced himself and offered his assistance. He was not pushy,but very friendly and showed us the vehichles that we liked. We were treated with respect and kindness by Ron and Mindy. We wanted to make sure that they were recognized. We are business owners ourselves and it is very difficult to find great customer service!

peter atkinson

9 de mar. de 2011

Connell Chevrolet offers great customer service, competative pricing and quality work. Anytime I have needed service they have treated us very well and I have always been more than satisfied with the service. The staff are all friendly and courteous. They have my business and I do not hesitate to recommend them to anyone.

dd2013

24 de feb. de 2011

They both took the time to find the color that I wanted on my 2011 Tahoe. both of them where friendly and courtious. Will purchase another car from them. Also great that Mrs. Connell was there and thanks us for purchase another chevrolet and from her dealership.

christine53

24 de feb. de 2011

I have found the service department at Connell Chevrolet in Killeen to be a very positive experience. Frank (the service manager) and Mindy (the service rep I dealt with)were both awesome. They answered my questions thoroughly, called me back to give me additional information that I had requested, and made sure that I understood the repairs needed. Like many other women, I don't know much about cars. That's why I want to do business with a dealership that I KNOW that I can TRUST. I have had other repairs done previously at Connell and they stood behind their work and were quick to help me with a warranty issue. The service department employees are knowledgeable and friendly. Their customer service is outstanding.

cwatts1

18 de feb. de 2011

Truly the best car buying experience I've ever gone through. I did my homework. I went on line checked out pricing from several other dealerships and differnt brands, spoke to other dealers by phone and I had my own financing already approved. Without any hassle they had the best price plus gave the best financing option. First time I have ever purchased a new vehicle and felt confident I received the best deal possible.