Ladell

25 de sep. de 2016

Friendly, professional team to work with. I had the most wonderful sales rep Augi. I would highly recommend going there to see how they can help you. And the staff was kind to my 6 yr.

Kathy R

23 de sep. de 2016

We are returning customers at AllStar Kia. We bought our second Kia Optima and are completely satisfied with the great customer service & quality we have received year after year. I highly recommend this dealership for anyone looking to buy a car.

Lebowski

12 de sep. de 2016

My wife bought a 2016 Kia Rio and it developed a unusual rattle. Not the normal wear and tear rattle something is broke. I brought it in and was told by the tech that yes that's a weird rattle and that it won't be covered because after 12,000 miles they don't cover rattles, speaks, and the like only if something is broke. So after debating with them they agreed to look at it for a discounted rate. I brought it in they drove the car enough to use a quarter tank of gas and couldn't find it. So the tech and I took it around the block surprise we hear the noise. Brought it back then was told it was lunch so I would have to wait for them to look at it. Then after about 5 hours total he said they didn't find anything. We again drove it around the block I heard the noise twice but he says he didn't hear it. He decided not to charge me good thing they did nothing. The noise has gotten to the point it rattles all the time. I have now been told to leave it and they will look at it for 109. Have told them several times I can't leave it but whatever. Now I ask if something is broken it should be covered no answer. A rattle is one thing but if it's broke that should be covered buy still no answer. You get a Kia for the warranty but the first time we have trouble it's not covered. Avoid this place nice to your face but seem shady behind your back.

Joshua Barroso

7 de sep. de 2016

Great service! We are returning customers and love our Kia's! Also we love working with Dominic!

Amanda R

2 de sep. de 2016

Armando was awesome. He took care of me with being a first time buyer. Anything I needed he took care of.

Linda vanHavermaat

29 de ago. de 2016

When did we get our car service and was asked if we wanted to look Sorento. We did and gave we how fair trade in for used Sorento and a great price on the new one the salesman Andrew was excellent. We look forward to buying our next car from him and Allstar kia.

Amremt#1

29 de ago. de 2016

I went in to trade my car in....a car that I bought from them and a car I was having problems the next day I got it. After talking to Sonia, Vincent, Javier and Joseph I was told that forsure they can get me in a new car. That was not the case!!!! They promised everything to get me down there do say sorry your car is not worth the trade in. Get one from us with out trade in and then let the one you have get repossessed. That is what Joseph said to me.....wow. I asked why did I get promised things and then everyone goes back on their word. His response was. I don't know....we all have different stories. This place is horrible! Never again.

Jordan

24 de ago. de 2016

Was looking for a car not expecting to get a Kia but as we arrived we were instantly greeted. We looked around and about an hour later ended up with a 2017 Sportage. The car is great and the customer service was nice. Such a pleasant experience here.!

risaacsjr55

21 de ago. de 2016

I have written my review when I hit submit it deleyed. This is my second purchase from this dealership. It took me almost 2 months to get my $895 gap check returned after many phone calls and messages. My Credit union is only $399.We we also verbally promised to have interior detailed and when remote start became available they would contact my as that is on major item I wanted. I was told when it was available they would help me get it installed at or below dealer cost. I believe with all the Hassel it should be almost free now. I have spoken to my sales rep numerous times and have left messages and have not received a call back. At this point I would recommend working with another dealership. This one has lost me unless they are willing to make good on their word. The treat you well during the process then after signing the paperwork getting your keys and a photo.taken you are just another sales numer. I even received a call from the owner I believe making sure I was happy. I was until all this misleading offers we agreed to we not honored.

Teebaby

17 de ago. de 2016

My experience with KIA was horrible! From the sales guy who told lie after lie, to Minh, the finance guy who kept trying to get me to purchase things that I did not need or ask for . My paper work had to be revised several times due to the fact that he added additional things that I did not request and when I decided to call my credit union for advice, he acted as if I had committed a crime or something. This will be my last purchase from AllStar Kia and I hope that nobody else has ever got to go through the hell that I went through .

NoriegaMar

15 de ago. de 2016

I bought my KIA Soul a week ago Sunday and I absolutely love it. Everyone at All Star (managers, salespeople, service people and clerks) are that, All Stars. They know their product, services available and are super nice and courteous as well!

Andrea morales

12 de ago. de 2016

Went last Thursday to purchase a 2016 Kia Soul. The people were very nice and the whole buying experience was quick and pleasant . I got a great deal could not be happier

Christina Ramirez

23 de jul. de 2016

I went in on July 3 looking for a Kia Sorrento the sales Rep Irving met us at the parking lot and aske see what I was looking for, I told him exactly what we wanted and he took us directly to it. I was extremely happy with how easy the whole process was from start to finish. He was not only knowledgable but he was fast and very polite. I've always owned fords or toyotas but I've heard good reviews online and from friends so I did some research and also loved that they came with all the bells and whistles standard! I've had my Kia now for 3 weeks and LOVE IT!!!! I feel like I'm driving a luxury car. Thank you All star Kia for the great service and Irving for all the help and knowledge. I'm a happy owner.

Rescue51

11 de abr. de 2016

First time buyer at Allstar Kia as I live over 250 miles away but my sister lives near the dealership. Well after being greeted my Omar and Hassan, we were on our way. This salesman(Omar)really should be used as a staple for others to follow as he really set me at ease with the entire process. I had to do a "dealer trade" to get the color and trim I wanted. Omar really took care of everything and Hassan followed up with the balance of my needs. I received my car on time and the visit to rap things up went really well. 4 out of 5 stars for the finance dept. but a big 5 stars for the one that sold me...Omar. Also 5 stars to "Hassan" who has to be a top priority salesman with a future in relationships with 1st time buyers. If anyone reads this, amazing car purchase experience despite me reading others with 1 star ratings of this establishment. I'm glad I was directed to Allstar Kia and recommend the 2 leaders ... at least in my experience as a government sales associate, Omar and "Hassan"

Darnell

6 de ene. de 2016

Irving was very nice and patient. He took his time to show us many different cars. And did his best to get us what we wanted.

Jane

31 de dic. de 2015

I was on my way home to Las Vegas in the cold of the morning when my window regulator went out and I could not put the window up could not drive back to Vegas in the cold so I stopped and talked to Dean and he got me in and out in about 2 hours I think Dean is awesome I think you should give him a raise there should be more advisors like Dean

Anthony

30 de dic. de 2015

Fast,Friendly and Professional service as always:) they took care of all the issues I had with my vehicle in the same day,and most importantly, honored their warranty. Thanks Guys!

Thomas

29 de dic. de 2015

Alway's do the best for the customer when buying a car and try to give them the best deal they can affordyour finance department was awesomeDominic went way and over above what we expected and got us the lowest price that he could to finance the car we bought thank you for your thoughtfulness and your caring of your customers

Donnie

25 de dic. de 2015

It was great the sales guy was great I like my car and the deal I got very much.. Thanks again..

John

13 de dic. de 2015

From the gentleman taking my car and showing where I needed to go because of construction. To Dane giving me an in depth detail as to what would be taking place during my initial visit. No hidden charges, no hidden costs. Whole Kia experience has been top notch. Hope to build a long lasting and loyal relationship with All-Star Kia. So far so good. Satisfied customer John

Christophe

10 de dic. de 2015

Augie was very nice and seemed pretty honest I look forward to going back to get our other optima next December

Laura

9 de dic. de 2015

This is my 3rd Kia from All Star Kia and the service has been phenomenal every time! No hassles, friendly staff.

Carrie

3 de dic. de 2015

I will ALWAYS refer ANYONE to All Star - bought my car, my daughters car and have sent a few others there as well - solid guys and honest: Dane, Chris & Jimmy Anderson!!

Peter

11 de nov. de 2015

Dane in service is the Best. I bought my Kia in 2011 & won't take my car to any other dealership, because I know he will be honest with me when my car needs worked on. Always friendly & professional, he does his best to schedule my service app. to accomadate my schedule. He's #1 in my book.

Rebecca

7 de nov. de 2015

I felt very comfortable and appreciated the time taken to give me several options and finding the perfect payment options I wanted.

Carmelisa

5 de nov. de 2015

If was fairly a quick process. I did my pre approval online which took a little over a week but once that was completed iwas in and out of the dealership to get my vehicle.

Alexis

30 de oct. de 2015

Everyone was really helpful and did everything they possibly could to insure I got my monthly payment exactly where i wanted it.

Erin

29 de oct. de 2015

The Service Department is awesome to work with. Courteous, honest, & efficient. Makes the inconvenience of taking vehicle in for service not so inconvenient!

Guessgurl86

21 de oct. de 2015

I recently purchased a vehicle on 9/21/15. Since the purchase I have received nothing but poor customer service by all employees except one named Mark he has been great. One employees Ralph in the service department went as far and raised his voice to me when I inquired about the issue of my vehicle and its repair. I have never been treated so disrespectfully and poorly by a place of business. There is an issue with the air conditioner and ventilation system on my brand new 2016 Kia Sportage, I have had the car for less than 30 days. The vents do not close causing all smells of exhaust to come into the cabin. Service advised me the issue cannot be resolved although the vehicle is still under warranty and not to run the air, turn the vents away from my face. Would you call this a solution? I have already contacted the manufacture of Kia and they stated this is not accurate and should not have this issue. Allstar Kia refused to send my car to another Kia for another second opinion. According to Allstar Kia all 2014-Kias will have this same issue with the air vents and I should take the car as is!

Isaac

7 de oct. de 2015

Amazing expierence!! We called from Barstow ca and talked to mike, he handled all our questions and set up our deal before we drove down! We were only there for about 2 hours tops, picking out our car, paperwork ect!! No hassle! Excellent service! Mike was very informative and knowledgeable about vehicles, financing, insurance ect! He has stayed in touch even after the sale! Very happy customers!!

Marta

1 de oct. de 2015

Always really nice and very helpful! Dane worked me in on a very busy Wednesday morning so I wouldn't have to drive that night with a headlight out. Thanks so much!

Jaime

1 de oct. de 2015

Overall experience we liked was no hassles nno one running to you and trying to be the fllfirst to try to sell you something you didn't agree on or wanted straight out forward and answered all questions clear and understandable

Garland

30 de sep. de 2015

excellent customer service we are treated as well as vips, fast and efficient, informative, go above and beyond, take the time to thoroughly answer all our questions no matter how simple

Darlene

29 de sep. de 2015

It was a Saturday and I was estimated about 1 hour. The car was done in 40 minutes and the service manager applied as the wash bay was closed. I really like the promptness.

Eileen

29 de sep. de 2015

No back and forth. Gave the best competitive price up front. Easy to decide weather to buy or wait to purchase.

Melba

28 de sep. de 2015

The car maintenance didn't take long and I was comfortable while I waited. Coffee was provided. I had a very pleasant experience.

Gloria

26 de sep. de 2015

Chris and Dane in the service department are always so pleasant, whether I'm scheduling an appointment or dropping off/picking up my car, they both have ALWAYS been great!! The gentleman in the parts is also very nice.

Nathaniel

7 de sep. de 2015

Mainly getting all my questions answered and I felt that I was guided in the right direction for the best fit for me far as price and what I can do in a few years after having the vehicle.

Corey

5 de sep. de 2015

The friendliness, professionalism, and service was impressive. The Service Representative, Chris, was very helpful and informative. The Cashier, whose name I did not get, was helpful and informative on questions I asked. Look forward to having my car serviced again.

Elaine

28 de ago. de 2015

I enjoyed the sales representative Auggie he was very helpful and a pleasant to do business with. I have recommended him to friends that are interested in buying a car.

Danny

27 de ago. de 2015

All individuals involved were very intent on assuring we were taken care of and satisfied in our customer experience. They succeeded.

Dan

27 de ago. de 2015

I did not have an appointment to service my vehicle but the wait was less than 2 hours as the service manager had suggested. The waiting room was pleasant and had coffee available.

Robin

27 de ago. de 2015

Love these guys. They are so friendly and helpful. Its like visiting family and they really care about you in explaining what is needed and what it costs

Richard

26 de ago. de 2015

My service writer Dana was professional, courteous and kept me informed. He also a answered all my questions and addresses my concerns very professionally.

Leticia

19 de ago. de 2015

I brought my car due to a "Check Engine" light. Even though they were completely booked for weeks in advance they encouraged me to bring it in and they would try to work it into their schedule. I brought it in on Saturday and was finished and ready for me Monday afternoon.These guys in Service are Champs.I have been with AllStarKia since 2011 and will continue to keep coming back.My wife and I both own Kia's bought from you. So it's not just service that keeps us coming .. but they sure do make it an easy decision to do so.

Willie

2 de ago. de 2015

All-star Kia had the exact car that we wanted when other dealer's said that they could not locate our car. Also Chris the sales manager and Sonja were a tremendous help and very professional. The whole process went very smooth and was actually an enjoyable experience.

Robert

22 de jul. de 2015

The customer service was spot on. I took my car in early just to see if they could do it before my scheduled time. I was out before my appointment event started. They were very honest with the amount of time it would take. Everything was explained to me and what I should expect for the next service. Very informed and friendly!

Rhea

21 de jul. de 2015

Service Consultant - DANE he's the best. Very friendly, knowledgeable. and courteous. We just purchase our 2nd Kia and we're very happy with both of them.

Rodolfo

20 de jul. de 2015

We were attended to by Mrs. Sonia. She had a great posituve attitude. She did all she could to get us in a car. Although, we all know she will get commission from this sale, her effort seems real and heart felt.

Glenn

11 de jul. de 2015

The whole thing. I was most impressed with the Sales Staff not swarming on us when we entered the lot. I do not like that. we will and would recommend you to our friends

Anthony

9 de jul. de 2015

You guys in the Service Dept. are Great! You always provide friendly,Professional service, and Thank you for taking care of the Idler Pulley noise problem on my vehicle:) See ya next time..

Roland

3 de jul. de 2015

I have purchased many vehicles before and have never had a good experience. Our experience with this dealership has been great from purchase to servicing. We have recommended our daughter and son in law and they purchased a new car also. We will continue to send referrals your way.

Jonathan

3 de jul. de 2015

We knew what we wanted, we conveyed that to our sales representative, and he didn't try to Hassel or haggel us.

Jessica

12 de jun. de 2015

JJ was a wonderful salesman. He made me feel comfortable and confident with the purchase of my Kia. The finance department did an amazing job locking me in at my prearranged APR to make my purchase possible . I couldn't have asked for a more pleasant experience and have definitely been recommending All Star Kia San Bernardino to my friends and family. I would even consider coming back for future purchases.

Latisha

5 de jun. de 2015

The sales agent Mike Thatcher was excellent, he helped me get into a car that I fell in love with. I look forward to returning for an upgraded vehicle.

Veronica

31 de may. de 2015

Your service department is great.The service manager or writer what ever his title is ,one of the most professional people and very accommodating .

Janet

30 de may. de 2015

This is our 2nd Kia from Allstar. All the employees seem to like their job. The all smiled. Augie gave us terrific service as did CLare ? in finance. Our future purchases will be with Allstar.

Laura

30 de may. de 2015

Everyone is nice and professional. They had my car done quickly and made the proper recommended services needed at that time. I never felt pressured to do more than advised.

Ronald

30 de may. de 2015

The internet person was very polite and knew exactly what she was telling us. You should be very proud to have this person working for your dealership. Ron Meyer

Ashley

28 de may. de 2015

The staff was so friendly and they were not pushy at all. I got a great deal and am so happy with my new car!

Andrew

28 de may. de 2015

It was fun and comfortable I felt like Joseph was really working for me not the dealership, he was determined to get me a car that would work for all my needs and be with in my budget. Both Joseph and Karla were super knowledgeable and able to help take care of everything all in an afternoons time.

Mitchell

21 de may. de 2015

Dane was very helpful. And gave very good service. He recalled the things we had done on our car previously which was very helpful.

Marsha

20 de may. de 2015

The service rep was friendly and knowledgeable. And my service was completed in the time estimated. This was my first service visit. I hope subsequent visits go as smoothly.

Aaron

13 de may. de 2015

Had an unexpected flat tire. Called up the dealer, spoke with Chris who tried his hardest to get my car worked on as they were fully booked. Lucky to say, I was able to get my car back on the same day. Not only that but they were able to fix my car on a budget. Thanks

Shahira

9 de may. de 2015

Salesperon Monair provide us with excelent service,we felt no pressure at all, and he made buying a new car a very easy and hassle free experience. He is definetely very knowlegable when it comes to vehicles and suggestions. He is one the best salesperson I have ever dealt with.

Garland

8 de may. de 2015

Jay 1st to meet and greet us, our sales rep was very patient and through, friendly and answered all our questions, went above and beyond to get additional information we requested, really listened to what our needs where

Julius

8 de may. de 2015

Carlos and Jeff are both very friendly, knowledgable and informative when I purchased my 2015 Kia Optima. Over the years I have purchased many Kia's from All Star San Bernardino and i'm sure I will continue to do so. Thanks Carlos and Jeff !

Jacob

8 de may. de 2015

everything..the entire experience was pure enjoyment...from walking on the lot and being greeted with a smile...all the way to signing the deal and driving off the lot

Michael

5 de may. de 2015

Everyone was friendly and I was in and out in a timely manner. No pressure to purchase any unnecessary things.

Trisha

3 de may. de 2015

No pressure, informative and nice salesperson, financing department was a breeze. Friendly staff. Good selection of models ... Easy access from freeway.

Douglas

2 de may. de 2015

I appreciated the very professional employees that took care of me. I would recommend AllStar KIA to anyone I know.

Deanna

26 de abr. de 2015

Our Sales rep was a very warm and friendly and knowledgeable person, and didn't mind that I'd shown up in the wrong lot.

Jacob

21 de abr. de 2015

from the moment I walked on the lot I was treated with respect and kindness... Joseph Avalos was by far one of the best salesman I've ever talked to....He did everything he promised and more....I'll recommend all star KIA to every person I talk to....thank you everyone there....

Greg

16 de abr. de 2015

They gave me great service for a great price, service writer was friendly and seemed to really care about my concerns.

Mary Ann

15 de abr. de 2015

We had the nicest sales rep. Armando Sandoval. He was very knowledgeable about all the features kia has and was very patient with us. He helped us find the perfect vehicle I needed for our family with no stress.

Robin

8 de abr. de 2015

Everyone is friendly and helpful. I feel they have my best interests at heart and won't recommend service that isn't required

Juan

1 de abr. de 2015

Our sales guy Sharp was really knowledgeable and has great customer service skills. Listened to our needs and worked with us to get what we needed at the price we told him we could afford. Nice smooth transaction not pushy just very helpful and I wouldddefinitely be a return customer.

Irma

1 de abr. de 2015

Took the time to really explain my options. Also gave me the opportunity to choose the best option for my needs. Definitely worth the time and very nice not to be pressured into something that I don't want.

Johanna

30 de mar. de 2015

Your team was willing to work with me and my crazy schedule so that we can get the deal done. Thank you Dominic and Carlos for making my life easier and helping me be able to lease the car I wanted!

Elaine

21 de mar. de 2015

Very apologetic when it took longer than expected. The customer service was excellent and very friendly. The Services Department was great as well. Always on top of things. Thank you .

Donald

20 de mar. de 2015

The willingness to accommodate my schedule was amazing! The work was done within the timeframe you gave me. The friendly atmosphere was definitely appreciated!

Gene

15 de mar. de 2015

In a nutshell what I liked was the courteous friendly way I was treated like a customer should be. Not an interruption to their day. For more in depth answer keep reading. This was my first visit to All Star Kia in San Bernardino. I made an appointment for an oil change and normal maintenance checkup 4 days pryer to my visit. When I arrived 10 minutes early Chris came right out and greeted me as well as getting started with necessary information. He checked if there were any recalls or over due service on my 2011 Optima EX. There weren't any. I told him I would wait for it to be done. In about an hour a very nice cashier said my car was ready to go. She explained what was done and what they recommended I keep an eye on. The cost was no more than those those quickie places.

Tori

14 de mar. de 2015

Joe and Jeff were wonderful. I walked into Kia very unsure thinking I wouldn't qualify for anything and walked out with the car of my dreams

Heather

10 de mar. de 2015

Service department took care of recall I hadn't even known about and gave a fair price on tires I will need shortly.

Brandon

6 de mar. de 2015

Our dealers were very polite, urgent and made us feel important. Most of all they took the time to find us the right vehicle.

Ana

5 de mar. de 2015

There were no "games" I was quoted a price and Omar, the sales person stuck to it. No "getting my manager because I'm new" etc. Paper work was completed in about 40 minutes. No manipulations.

Robert

5 de mar. de 2015

I was a walk in for service. They squeezed me in after lunch and gave me the same quality service I've become accustomed to.

Mary

2 de mar. de 2015

Knowledgeable and helpful salesman. Fast service. The finance person was also very helpful and found ways to save us money rather than sell us more. We did not feel like anyone was trying to push something on us or make us do something we were uncomfortable with.

Chris

25 de feb. de 2015

Had an apt so was on time so was service counter.Got a full explanation of what was done and off I went.

Geraldine

23 de feb. de 2015

Chris was very thorough in explaining everything to me & getting my permission to install a new air filter. I chose to wait there - was satisfied with the time it took.

Suheil

13 de feb. de 2015

Got a quote over the phone. Went to delaership the next day. Same quote was applied. Finished all the paperwork and picked up the car within 2hours. The sales agent was very helfull.

David

10 de feb. de 2015

Great service as always and great attitudes by entire staff...treated my like a king the entire process and my car was done sooner than promised...great job Allstar team and keep up the good work!

Edwin

7 de feb. de 2015

My experience in service department was great! very friendly, polite and nice people. they make the costumers feel comfortable. Also my car was ready before the time I was expecting very clean and nice whashed!

Karen

6 de feb. de 2015

I got an appointment, they were ready for me as soon as I got there, knew why I was there and took care of the service in a timely manner.

Mark

5 de feb. de 2015

Sonia, Jose and Jeff B. all made the transaction very quick and seamless. As a return customer, I'm very pleased with their customer service.The finance department, however, took much longer than expected. Despite agreeing on the numbers at 9:30 pm, we did not leave the dealership until around 11 pm because of the time spent in the finance department.

Mary

31 de ene. de 2015

Christopher was professional and efficient. Your facility does its job well, a rare find these days. In at 3, ready at 4:30. Wow! I'll be back and on time too!

Nikki

30 de ene. de 2015

Service guys are always very nice and helpful. Dane and Chris have always been very willing to answer any questions I may have with a friendly smile and explain in real words. Service is always done in a timely manner, Thank you Kia. I love my car.

Arlene

24 de ene. de 2015

Initially I went in to have my Kia Soul serviced.I was looking at the cars when Rep.Omar walked up said hi and asked if he could assist me with anything. We began to talk and he ask the year of my car, would I be interested in trading car.After my talk he gave me his card with his and his Brother ph# and email. After Christmas I emailed and text Omar.Almost daily basis we text and email each other.Omar and Josh helped me tremendously. Thank You Omar and Josh.. They should do A commercial for KIA.However finance was not so smooth.I thought all was Ok, got the car, had it four days and got a call to come back in, financing was not done? I was told they found someone to finance the car? I thought all was done, had my insurance changed,etc. I called Alaska USA and was able to get financing on my own 2.3 but Kia Motors financing with Alaska USA financing is doubled? That was very upsetting because the previous financing was on my Soul was 3.5, I made payments before due date.

Sonia

12 de ene. de 2015

All service personnel is extremely helpful. I had a question about my brakes and they explained everything to me. Thank you.

Arlene

10 de ene. de 2015

The sales person who helped us, Monir was very helpful & patient he answered all question & worked very hard to get us what we wanted.

Belinda

4 de ene. de 2015

Dave in the service dept is the best! He always welcomes his customers with a smile and has an outstanding attitude! Thank you Dave I appreciate you always willing to help!! I like the fact that I don't have to wait to long but most importantly I know the Work on my car will be done right!

Renee

3 de ene. de 2015

I was treated like a valuable customer the entire time. My salesman was Joe and he was helpful throughout the entire process of helping me find and purchase my very first car! He was also very kind and made me feel comfortable the entire time. Also Orrin made my contract signing process sweet and easy, and I really felt like I made the right decision coming to All-Star Kia.

Lisa

2 de ene. de 2015

My husband and I went into your business with no real expectations of receiving the most amazing customer service from Joe Corrubias and the rest of your establishment. We truly were treated as loyal KIA customers. Your associates teamwork and dedication to ensure we left with a vehicle, a smile and the greatest car buying experience was outstanding.

Veronica

21 de dic. de 2014

I appreciate that the service center respects my time. When I arrive I am immediately greeted and my paperwork is started. I am also given an approximate time the service center will need to complete the service on my Forte. The waiting area is always clean and if you need anything someone is always there to assist you.

Rosetta

16 de dic. de 2014

THE SALESMAN THAT HELPED US WITH OUR BUYING EXPERIENCE WENT BEYOND WHAT WE COULD HAVE EXPECTED. He was friendly and helpful from the first hello. The customer service Rep and the finance person were also very helpful. The finance person went over everything completely and answered all of our questions. It was a good experience in car buying.The salesman's name was Monir Salman two hands up for him.

Margie

12 de dic. de 2014

Everyone is very helpful and nice. They make you feel valued as a customer but treat you like an old friend. I'm really impressed with the service and with the quality of Kia.

Lysa

12 de dic. de 2014

They got my car done when they said they would . Even better they were done before witch was good timing

Peggy C.

11 de dic. de 2014

Appreciate the fact that the Service Department fellows are always helpful and pleasant to deal with. They give me good advise and insure that I am fully satisfied with the work on my van.

Rosemary Ferris

11 de dic. de 2014

This dealership provides TERRIBLE service. They tell you in the Service Department that they are doing work which they never preform. I used them for service at first and found out they NEVER rotated my tires which wore out in less than 15,000 miles. AWFUL personnel who are rude, did not make any effort to make me happy at their dealership. I tell all my friends family and now all of you NEVER go to this dealership!

Jacqueline

5 de dic. de 2014

Very friendly service, not pushy but ready to meet our questions and provide opportunity to try out a number of different vehicles.

Cynthia

1 de dic. de 2014

Chris was very helpful and friendly. I like the fact that he offered oil change and other things that me would not know. Thank you Chris.

Phyllip

29 de nov. de 2014

The gentlemen who initially helped me took the car for a test drive to hear what that issue was, and that impressed me.

Juan

26 de nov. de 2014

Great service very friendly staff,my car was ready on time even that I took it in late.I love my kia and my kia dealer as well.very professional staff.:-)

Maricela

22 de nov. de 2014

Everyone was very knowledgeable and helpful. I especially liked the way you guys found me the perfect lease program that met my needs.

Lisa

18 de nov. de 2014

I have always been happy with my experiences at Kia. From buying my car to having it serviced. I tell anyone who asks what a wonderful dealership you have and I recommend it highly!

Cheryl

16 de nov. de 2014

It was quick and the wait was nice because there was a clean area to wait in, coffee and tv to watch.

Kellie

15 de nov. de 2014

Awesome service every time I'm there, and everyone is always in a good mood and super Awesome!!! Thank you very much. =)

Diana

14 de nov. de 2014

Every aspect of my purchase was fun, easy and convenient! First time ever buying a car was fun! Dominick was great and not your typical salesman you expect when buying a car. ..he represents what customer service should be!! All Star Kia of San Bernardino is where you should buy your next car!

Linda

12 de nov. de 2014

Everyone was very polite. The service was fast and I liked that they checked everything like tire pressure, wiper blades, fluid levels, etc.

Roxanne

2 de nov. de 2014

in and out very quickly they explain everything they did to my baby and also lets me know what is needed in the near future like brake and tires love those guys

Robert

30 de oct. de 2014

After having moved from Kentucky (The KiaStore in Louisville) I didn't think there would be a service advisor to equal Brian Kundert there, but I found him yesterday at All Star: Dane Miller - what a wonderful person he is; so customer oriented!

William

26 de oct. de 2014

I have bought 2 cars there and have over 200 thousand combined miles on them. The service department is the best I have ever experienced in over 40 years of driving. I put 50,000 hard commuting miles a year on my Forte. I'm in the service department every 5 weeks. They keep my cars on the road. Awesome job Dane.

Daphne

19 de oct. de 2014

The salesperson, Omar, who helped me was amazing. He took into consideration exactly what I was looking for and I received exactly what I asked for.

Daniela

15 de oct. de 2014

I took my car in without an appointment, and it was past noon, they told me that they might have to keep it overnight, but they called at about 4 and it was all done. Very efficient, professional and friendly, and the price was right! Thank you!

Matt

10 de oct. de 2014

I was impressed with the dedication and professionalism of the team.

Marta

10 de oct. de 2014

Always Pleasant, and since I wait for my car they always try to get me out as fast as possible.

Carolyn

8 de oct. de 2014

I like the friendly atmosphere here, everyone I is very nice and respectful. The service staff always tell you what service he performing and asks you whether you have noticed anything wrong with the car, he always seems concerned that you are having a nice experience here..

j,m, ontario

19 de sep. de 2014

service dept. kept me informed every step of the way. On point service. Made important recommendations for improving the performance of my car.Will continue to bring my here for service.

Thurman

19 de sep. de 2014

I came in about 2:00 in the afternoon with no appointment. Dane took the time to test drive my car with me to discern the front-end noise I had heard, even though the shop was very busy. He was able to get my car in for repairs that day.

Sharon

14 de sep. de 2014

courteous,professional employes & my car was ready before the estimated time frame. I was really happy about that since I chose to wait for my car.

Michael

13 de sep. de 2014

All staff was courteous and friendly. Sales manager Arsenio knew what I was looking and gave me several options. That flexibility made me even more comfortable then I already was. After the purchase and a couple of days later the car was on the curb waiting for me as promised with a full tank of gas. I felt proud driving away in my 2015 Optima.

John

11 de sep. de 2014

You guys worked with me on budget put me in a good spot and got me the car I wanted! Couldn't be more happy!

Stella

11 de sep. de 2014

My experience with All Star Kia is that their Team is very knowledgeable in their field and they are a wealth of information! All of my questions were answered and I felt as if I were a VIP through the whole car buying process! I also enjoyed that my visit was personal the salesman Joe was so funny and also talked with us about Dodgers, Family life and so on which made the visit even more comftorable and less stressfull!

Angel

11 de sep. de 2014

Everything was excellent but both, the sales person and his manager worked around my requests to my satisfaction and I bought the car in record time without any hassles.

Stephanie

11 de sep. de 2014

Chris took the time to go over what and why I needed the $15,000 service instead of just an oil change. Made me feel like he was looking out for my vehicle and myself!

Tiffany

27 de ago. de 2014

Gentleman that helps me each time is so wonderful, nice and always has a sense of urgency to help out quickly! especially when I am waiting with my little one. He is pleasant to do business with.

Allen

17 de ago. de 2014

All of the staff is friendly and knowledgeable any questions or concerns are answered all my service work is done promptly and on time

Stephanie

16 de ago. de 2014

I HAVE ALWAYS GOTTEN GREAT CUSTOMER SERVICE & TOP OF THE LINE SERVICE AND OVER TOP ASSISTANTANCE , A AWESOME DEALERSHIP

Stephanie

15 de ago. de 2014

AS ALWAYS THE TEAM AT KIA MOTORS TOOK THE TIME AND EFFORT TO DO EVERYTHING TO GET MY FIANCE SITUATION TAKEN CARE OF AND MADE THE DEAL HAPPEN FOR ME .AS ALWAYS THE BEST

Louise

12 de ago. de 2014

Over all respectful attention and professional. Courteous , polite and honest. I told them what I wanted and needed and I got it. Thank you

Michele

7 de ago. de 2014

We were respected for our knowledge and the whole transaction was smooth and easy. We were given the deal we asked for.

Christian

7 de ago. de 2014

Fast friendly, explained all work to be done, I didnt have alot of money so the employee advised what I could put off until next service.

Elizabeth

2 de ago. de 2014

Service manager was extremely helpful and nice. My services were completed in a timely manner and I was completely satisfied with my overall experience.

CaliGal760

30 de jul. de 2014

The service department is AWESOME!! They squeezed me in on a Saturday and had my routine maintenance done within a few hours. Was very pleased with the staff and the care of my car! He (my car is a guy and his name is Sky) was even cleaned and shiny!! Like brand new again...although he is still a puppy!! Great service guys!!!

"LA KINGS FAN"

21 de jul. de 2014

Joe our salesman was the BEST salesman I have ever worked with in buying a car.

Rhonda

21 de jul. de 2014

Salesman went out of his way to make us comfortable while we were waiting. Even sharing parts of his own lunch.

Robin

19 de jul. de 2014

At this point it was just for repair inspection. They were very helpful and accommodating in working with insurance people. Repairs are planned and date has been set for when parts are available

Renita

18 de jul. de 2014

Easy appointment, great service, great waiting room. Excellent customer service.

Michelle

15 de jul. de 2014

The staff was able to fit me in on a Saturday. I have a very hectic work week and it is hard for me to get in Monday - Friday. They were awesome.

Justin

13 de jul. de 2014

I was pleasantly surprised with the time frame the service to my vehicle was completed! I was given an estimated finish time, and the vehicle was finished about 10-15 minutes before that time!

Gina

12 de jul. de 2014

I was able to get in and out in a timely manner and was treated fairly. Dane also took the time to explain the service details to me.

DMcD All Star fan

11 de jul. de 2014

Dane and the service staff were friendly and customer oriented. They addressed my service needs with professionalism and with careful attention to detail. Dean went beyond just performing the necessary service. He investigated a sporadic problem I was having that at first was not present when initially looking at it. But he took the time to use the stethoscope to identify it, and has ordered the part to complete the job. He went beyond the normal call of duty, and Dane and the service staff is the reason why we bought a vehicle at All Star last summer, and each summer when we vacation down in Palm Desert, we take our vehicle only to All Star to have our maintenance done on the vehicle. This is the third straight summer we have brought our Kia to All Star in San Bernardino even though we live in Central California. Expertise is certainly important, but so is customer service and satisfaction. I trust Dane and his staff to the point that I have begun purchasing my vehicles at All Star. All Star is the top service department I have experienced.

Shane

9 de jul. de 2014

Price - Seems to be fair. Most important, the vehichle can get picked up from the Service Dept. after 5pm.

Marva

3 de jul. de 2014

We appreciated how well the salesperson too care of us. We had a bunch of questions and concerns, but they were answered with expertise. We would like to thank you for this service.

Teresa

3 de jul. de 2014

this was my second visit and I drive all the way from Riverside. because this store provides amazing customer service.

VW

19 de jun. de 2014

The service station attendants were genuinely nice. They were very helpful and explained the plan for my car that day. I was given a shuttle ride to work and didn't have to worry about my car for the rest of the day. I was very pleased with the whole service experience.

Vanessa

17 de jun. de 2014

The staff at All Star Kia were very friendly, had lots of patience with me and did their best to make me 100% satisfied with my car purchase.

William

16 de jun. de 2014

I have bought 2 Forte's here and have my current car serviced every 5 weeks. The sales and service departments are the best. Dane in service knows I commute long miles and works with me in keeping my car in top running condition.

Hugo

16 de jun. de 2014

everything was explained to me so that I could understand. They worked with me very friendly. They answered all my questions.

Joseph

12 de jun. de 2014

No hassle in reaching a deal. This is my second purchase from All-star Kia (first was a 2012 Soul from the Pomona Location). We are a Kia Family.

Walter

12 de jun. de 2014

I was treated kindly and the All-Star Kia rep was willing to be flexible during the negotiations for the new vehicle.

Hugo

12 de jun. de 2014

Great service by oggy my sales rep and the beautiful finance manager karla. They both did what they could to insure I drove away in the car I wanted, I walked in the lot and two hours later drove off, thank you.

Rodolfo

8 de jun. de 2014

Guys in sevice are always great! There is a Kia right down the street from where I live in Fontana, but I always return to a place where I am treated with kindness.

Jennifer

6 de jun. de 2014

Dane and Chris in the service department were friendly and went out of their way to explain everything they had done to service my car.

Dalia

5 de jun. de 2014

outstanding salesperson, very patient and knowledgeable on prices, vehicle specifications. never once was over bearing. offered us multiple vehicle types. his work should be commended!! will send co workers there for their vehicle purchases. finished up with Orrin K. he was thorough and prompt with his work. extremely knowledgeable as well, went over every detail, got our family a great deal. good and reliable employees at this Kia location 2 thumbs up!!

Eduardo

4 de jun. de 2014

I appreciated the time taken to view options on the purchase of my vehicle and were able to explain the options well. I was overall pleased with my experience and appreciated the salesmen. Very understanding of my situation.

Christopher

3 de jun. de 2014

The salesman was awesome courteous and professional. I would like to thank allstar kia and it's team for there awesome work in getting me and my family the absolute dream car.

Christian

3 de jun. de 2014

My first visit wasn't the best, I felt like I was getting hassled, so I contacted the internet manager and my expernice was way better and got a way better deal

Ricky

2 de jun. de 2014

Dane Miller - Kia Service Advisor always gives us wonderful service. He's always very helpful, willing to answer all of our questions in a very professional manner. Our car was finished at the time he quoted. My husband and I recently purchased a car for our daughter at this dealership mostly because of Dane Miller. I told her if she ever has to bring in her Kia Rio she needs to speak to Dane.

Elizabeth

31 de may. de 2014

The staff was extremely helpful, friendly and professional. They were not high pressure and were very knowledgeable. I had a very pleasant experience with All-Star Kia and all of their staff.

Kathleen

30 de may. de 2014

The service department is always prompt in scheduling a service appointment within a few days, and they are very thorough in following up with any questions or concerns I may have. Also, Wi-Fi is available on request.

Lashawna

30 de may. de 2014

This is our second purchase from All Star Kia. We were treated like we were special..Like we were the only customer there. Thank you!! Natalie was fabulous!!!Thank you also to the service department..Great Service!!

Jasmine

28 de may. de 2014

As a first time buyer i was unsure of many thing, but the team here helpedme get the car of my dreams and within my budget.

Miguel

28 de may. de 2014

Everyone was very helpful and courteous with my issues regarding my CD player Not working they took care of the problem by ordering a new unit

Geraldine

27 de may. de 2014

My concern with a sliding door was taken care of - works much better. The time spent waiting was a much shorter time than anticipated for the regular 5000 mile oil change, etc.

Peter

23 de may. de 2014

Mike Thatcher (sales rep) went above and beyond what was asked of him. He was straight forward and honest throughout. We wanted a quick transaction and he made it happen. Very enjoyable buying experience.

Roy

21 de may. de 2014

I WAS TREATED KINDLYM THE STAFF WAS VERY FRIENDLY, AND THE SERVICE WAS GREAT, MY CAR WAS READY WIN THEY SAID IT WOULD...

salvarado542

9 de feb. de 2014

*************DO NOT GO TO THIS DEALER*************I am very displeased with the service I have received from this place. I have bought new vehicles before from GMC, Honda, and Nissan and never have I had a problem. My brother got a lease from this place and I decided to give it a try. The first time I went the sales personnel gave me a quote, which, we agreed on. I signed the contract and thought everything was done. Unfortunately, This was just the beginning. Two weeks after one of the finance people called me and said they wanted me to go back to sign some paperwork. Well I got there and he said I needed to give more money down. Now, based on their contract they had ten days to let me know of any changes, otherwise, the contract was final. I advised them of their contract and they moved me to the finance manager who tried to intimidate me by telling me he could give me my trade in and check for down payment back if I could not come up with more down. I advised him to get my car and I was going to leave theirs, the finance manager left and within ten minutes came back and said he would waive the extra money I needed to give down but my payment would go up 20 dollars. He also said they were going to remove the extended warranty I had gotten. Well I know they could not do this because the contract had been over 10 days and by this time it was final. However, I agreed to the 20 dollars more and the removal of the extended warranty as I figured it was not much and wanted to work with them. Thereby, signing the other contract. They were in a hurry for me to give them their original contract back as they knew they were acting ILLEGALLY. A week after I got a call from the lender who went over all the terms of the contract, the lender advised me that I was getting a 2500 rebate and question why if original contract said the rebate was for 3000. I was never informed of this change, the dealer acted in back faith and changed the rebate to 2500 instead of 3000.As some of the people have said they never get back to you. I have contacted the dealer several times and have left messages, however, no one has gotten back to me yet. I am going to call and report this dealer for acting in bad faith and misleading the customers. Mijo in finance is very incompetent and does not know how to solve any problems. *****AS I SAID BEFORE SAVE YOURSELF A HEADACHE AND DO NOT GO TO THIS DEALER.***

Juls2301

18 de nov. de 2013

Went down to check the prices and see if we could get financing. Even on a used vehicle. Ended up leaving with a brand new Rio. I love the vehicle and the service we have gotten since our purchase.

Mkdespain1021

11 de nov. de 2013

My salesman was great and very helpful however the finance dept lacked. I was told they would hold a check for a couple days and they didn't and sent it through and fixing it was a difficult lengthy process with many phone calls. Very frustrating - I felt like they didn't care once my car was bought.

kjguillory78

9 de nov. de 2013

It was pleasurable experience. As well as exciting as to this being my first brand spanking new car purchase. They worked with me and gave me realistic payment options. They were so good I brouhgt me mom down for a purchase.

ElizabethMoreno

8 de nov. de 2013

I had gone to four dealerships, one of which was a Kia dealership, before arriving at Allstar Kia of San Bernardino. I was on guard and expected to have to fight my way to the best deal possible. Fortunately that was not the case at all! I was shown all the Kia Souls they had and decided which one I wanted. I could not be more pleased with the online quote price being honored and the friendliness of the salesman. The finance department was also a pleasure to work with. This dealer came highly recommended to me by a friend, and I must do the same. I highly recommend Allstar Kia of San Bernardino for anyone looking to purchase a new vehicle!

hendogg364

7 de nov. de 2013

Bought a brand new optima ..very fast and good service no problems at all. Was able to qualify after a recent bankruptcy discharge. I would encourage people to give this place a try. Henry R.

oseguera610

7 de may. de 2013

well first to start off, i bought a 2012 kia optima about 10 months ago from this dealership. the sales person that was helping me was a very nice an respectful man. i went to get my first oil change which was free and i made an appointment. i got to the dealership when i was suppose to and the SERVICE MANAGER said i did not have an appointment. i told him i made one this appointments 2 weeks earlier. he basically called me a liar an said i would have to wait for an opening. i waited almost 3 hours an they still didnt get my car in. i was very frustrated so i got in my vehicle and left. the other problem i am having is the tires! i have 15k on these tires and they are not good anymore. i went to the dealership again 8 months later and talk to one of the managers about the tires. i told him u guys put a tire that has no mileage guarantee on a 25000 dollar. he said he cant do anything about it so i have to buy new tires now. keep in mind im leasing this vehicle!!!!!!!!!!!!! i wouldnt recommend this dealership to anybody.

ShaniceSouvenir

16 de mar. de 2013

On March 3, 2012, I purchased a 2000 Mazda Protege, at Allstar Kia in San Bernardino, CA. After two weeks, I experienced the following problems: the car overheated and leaked out all the coolant fluid. I replaced the coolant fluid, however, the car eventually stalled on the freeway. On March 19, 2012, I contacted Allstar Kia and notified them about the problem. They came and towed the car to this particular dealership. It has been a year since that time, whenever I call to inquire about the status of my car I have been given the run around, made promises that were broken, and been treated rudely by your employees. The president of the company, David Choi is returning the defective vehicle back to me with a check for $500 and a signed release form waiving my right to sue the dealership for damages, in a court of law. I did not agree to this agreement since I should have some time of warranty of a car that I spent $2,900.00 on. My family has suffered through a foreclosure in May 2012. I have suffered personal hardships: lost wages and emotional distress. I have to depend on my mother and brother to get me to work and back. I am requesting that the dealership gives me back vehicle fixed or a reimbursement of the $2,900 I paid so I can buy another vehicle.Sincerely,Shanice Souvenir

smiley_guzman

18 de dic. de 2012

When I took my Kia van in o be checked the service representative was rude in my opinion. He wrote up my service order and I had 2 items that needed to be Che ked and he told me that it was going to cost me $98 for each item they were going to look at which I felt was crazy just for them to look at my car. Kia sucks and I wil never buy another Kia againThe sad thing is I was in the market to buy and I also wanted to look at the KiA Optima but not any more. I went across the street to he Mazda dealer to make my purchase.

red1387

11 de oct. de 2012

I purchased a 2010 used car from this Kia Dealership and was completely disappointed with the whole experience. I myself had a repo on my record so they just added my income to my fiances app so we could work it out. this was fine, we got to walk out with the car, then i never received a bill from a finance company which i found odd but i figured maybe they were working something out. the we got a call to come in and fill out another contract because they found a different place to finance...no prob right, so i come in and bring my fiances current stubs then they say he doesn't make enough. : completely forgetting the original plan and say that we do not qualify and they took our car back after 3 months. no warning before hand that this was going to happen and they knew we were coming from over an hour away... only thing they were willing to yo do is ask if we had a cosigner. we say no but got asked over and over again. they do not offer a ride home, they did not remember what they told us to do regarding the income situation., the finance guy miho or whatever his name was( complete rude lying guy). would not let me talk to a manager after i asked over and over again. and one point he says he was the finance manager and i said i want to talk to the company manager. then later he says he only does the paperwork. I had to go find the manager myself. then they would not let me see any of the original paperwork we were shown or talked about "where he had written the income on" he actually had a huge file in his hand when i asked to see it then 2 minutes later there were 2 sheets of paper on his desk and he said to his boss that that was all that he had.....THEY JUST LIED ALL AROUND!!!! Miguel was saying you did have the car for free for 3 months. This was not my fault i never received anything from a finance company, or a phone call until a week prior. On top of all this I found out today they ran my fiances credit over 15 times, through every bank...he had a credit score of over 700 and it is now 618. you think they would have got the point after a couple times running it. They ruined his credit...this is un acceptable. If anyone has any ideas of what i can do about this I am open for suggestions. I am also open on suggestions on what i should do about the situation in general....I Do Have a Vehicle now Under both mine and my fiances name we got through Valley-Hi Toyota in victorville. very quickly done and easy transaction Keith, Bobby and the fiance department there are AWESOME!!! Odd that Kia took 3 months to take a car back from us and Valley-Hi can actually Finance us in 4 hours. I would NEVER RECOMMEND!!!! All Star Kia San Bernardino to ANYONE/

Gnelsewhere

17 de sep. de 2012

This place sucks I had a hard time getting a straight answer of anything from them. I have paid of two cars prior and still asked for co signer. My credit is good they tried to get me in a leased car after I told them I dont want it so they told me I needed 5000 down payment along with my paid of 2009 impala with only 40,000 miles. Never go here went to dealer else where and got what I wanted

risaacsjr55

31 de ago. de 2012

Dave (could be Dan)[Young gentleman] always makes thakes the time to discuss my concerns and makes sure that they are taken care of. In my opinion he puts the customer first with not pressure. He takes the time to go over what was done and resolve any questions if needed. More dealers need people like him.

mapearley

27 de ago. de 2012

This is probably the 9th new vehicle we've purchased from various dealerships around the country and we have been very pleased with our experience in buying our 2012 Sportage from All Star Kia. We worked with Kurt Anderson and his crew to locate exactly the car we wanted (color, features, etc.) which they located in San Diego. It was promptly brought to SB for us to look at and test drive. We did not have to go through a long frustrating back-and-forth sales process to close the deal and got a very good price for our vehicle. We also appreciated the new owner orientation meeting that they hosted for all new Kia purchasers to meet their service staff and answer questions about our cars (and provided food and drink!). We think the dealership has been easy to work with and we're satisfied that they've been able to take care of our service needs. We would definitely consider going back to them again if we were to purchase another vehicle.

Kafrjf

14 de jun. de 2012

Was very satisfied with the professional help in purchasing a new Optima. I would recommend anyone looking to purchase a new Kia, go see the guys at All star Kia San Bernardino first! They will hook you up! Ray and Kathy F.

Hotrock

2 de jun. de 2012

Excellent experience especially since my wife and I hate car buying...but this was a very stress free and pleasant experience, no haggling or pressure at all. Sales staff was very knowledgable, patient and helpful...they never pushed and allowed us to take our time. We eventually purchased a new 2012 Sorento..we love it!

stottsp61

30 de abr. de 2012

I went to allstar Kia looking for a car...Chad come up and he was very helpful, informative, and polite. He did not pressure me or hover over me as I looked around. I finally settled on the 2012 Kia Soul and have not been sorry one minute. It is an awesome car with so many great features...I want to take the time to thank Chad for all the time he gave me and for being patient while I shopped around. The dealership is lucky to have you Chad !!! thanks again...Pam Stotts

cmilse

4 de feb. de 2012

We have been car shopping for 3 months. We went to Allstar Kia in San Bernardino after work one evening and went back the next day to buy one of the cars we saw and liked. We met with Jeff who was very professional and friendly. After completing the application and he had appraised our trade-in we haggeled over the final payment amount. After 3 sessions and 3 hours we made a deal and shook on it. Jeff went into the finance center and the next thing we knew Mark came in and said we couldn't buy that car for the deal we made. He upped the price and the percentage rate and the payment. We said no and attempted to leave and they offered to sell us a different car and then to lease that car to us for almost the same payment price. We said no and finally left with no car. The car was a demo with 5000 miles on it and they were selling it to us as new. The car had after market rims which Mark tried to say Jeff was unaware of but the price Jeff quoted us was only a few dollars different than the price Mark said should have been the original price. Mark tried to tell us the "owner" was the one that said we couldn't buy it for the deal we made with Jeff. The overall experience was a total nightmare. You can only imagine our disappointment when Mark hit us with the "bait n switch" tactic saying the car we wanted was being sold in Pomona to someone else and they that we could buy it without the after market rims for that price etc. etc. etc. I would really like to talk to the owner and have him tell me it was his decission. Are his sales people not allowed to make deals without him approving all car sales? Wow thats a shock. I'd also like to warn people against going there and waisting your time to be "baited and then switched".

Kia_Rio_Fan

16 de ene. de 2012

I walked around the dealership for about ten minutes, and I respected the fact that the sales people allowed me to browse first, but then after twenty minutes i figured that they did not need my business. This was at New Years Eve.I was shocked to see the "Additional Dealer Markup" supplemental sticker on top of the MSRP price for the Kia Rio I was looking at. Give me a break. Is that markup a padding in case a customer wants to negotiate? I went to five other Kia dealerships and they did not display a markup.

jeep007jonathan

7 de oct. de 2011

very bad dealership, on new soul $1,999 added dealer mark up.....go to Fontana... do NOT use this dealership....weasels, rip offs. they sold the car i was waiting to be qualified for

mperry56

8 de jul. de 2011

I did not purchase my Kia from the dealership but have had reason to use the service department on 2 occasions. Both times the Service Department was friendly, helpful, and knowledgeable. Surprisingly they were less expensive for one repair than my regular mechanic. (The other repair was under warranty so I'm unaware of the cost)Overall a very nice experience.

mdt0370

1 de may. de 2011

PLEASE don't waste your time here! I wish I had taken the time to read something like this prior to driving almost an hour to this dealership. I called first and was told the car I was looking for was a certain price less discount and rebates. When I got there it was priced HIGHER that the MSRP......who in the **** prices higher than the MSRP and thinks the public is foolish enough to fall for this. Clearly, this dealership is full of crooks. And I did work with either the manager or the finance guy or whoever the guy in charge was. What about false advertising? Their ad says they will pay you $5000 if you find the same car for less. TRUST ME I've looked and you CAN find the same car less!!!! So if you have time, buy a car from them and then hold them to that....and if they don't pay up I'm sure there are plenty of lawyers out there ready to sue a deep pocket like KIA for false advertising....I wish I had the time & energy for this battle because this is highway robbery and it pisses me off. Oh, and I should mention that my experience was at the All Star location in Pomona. I wish everyone better luck at car shopping than we had! Forget KIA, back to BMW, much better service.

lil.miss.nikki

10 de ene. de 2011

Obviously the good reviews on here were written by the employees themselves, you can tell they are fake, especially if you have been to this place! Not only was it a waste of time but they are very rude! They act as if they don't need your business but you need them! We were passed back and forth between several different dealers, none were even willing to help us. We had a pretty hefty down payment ready and good credit yet it seemed they already decided as soon as they saw us we weren't good enough! The atmosphere was generally depressing, they were very rude to just about everyone that walked in and I wasted 5 hours of my time trying to buy a car they didn't care about selling to me. Whenever we asked a question they would either snap at us, cut us off, or try to make us feel stupid. Honestly I don't know how they're even still in business with service like this! I'll be taking my business elsewhere, and by this weekend I should have a new Honda :) Save yourself the headache and go somewhere else!

nunodtr

30 de dic. de 2010

All Star Kia and Mike and Armando did an excellent job in getting us the car we needed and wanted and we were in and out in less than an hour. They were very knowledgeable with the ins and outs of going over the functions of the car. Overall had a great experience and I will go back to that dealership in the purchase of other cars and will definitely recommend this dealership to friends and family.

mizzadri

22 de oct. de 2010

This car dealership is the most crooked dealership I have ever dealt with! First of all, the day we went in they were having a sale so we brought in the ad. When I asked about the deal the salesman tried to tell me it was a misprint and that his boss would never print something so outrageous. When I showed him the ad he accused me of lying and took it to his boss. (This should have been a red flag but we needed a car so badly..) After finding a car and getting the deal we wanted they told us we had been approved, we signed the papers and left. 2 MONTHS LATER they called to tell us we were never approved, bring the car back. Then come to find out we had been approved by a different bank but they "forgot to tell us for a month" so it was too late. Now it's going on 3 months later and after them going back and forth between "you can keep the car" and "bring it back" we decided the stress is not worth it so we're letting it go back. We have recieved several rude phone calls telling us to bring the car back because "the guy" wants his car back. When I asked what guy he wouldn't say his boss or the dealership, just the guy that owns the car is getting tired of this and wants it back! Now they said they'll give us our trade in back but it won't even run because it's been sitting all that time, but when we brought it in it worked perfectly fine. This car dealership has literally ruined our lives (not to mention we just had a baby), and the mental exhaustion they have caused isn't worth ANY car. I suggest that you find a different Kia dealership, because these are honestly the rudest, most crooked people I have ever met!!

StnfrdGrad

19 de jun. de 2010

When considering a commuter vehicle we never even thought about a Kia, quite frankly we ended up at AllStar Kia simply because we liked the look of the Forte as we drove by the new dealership. Mike was great and i LOVE the car. Very happy we stopped!