KW

31 de oct. de 2016

ALM gave me the best birthday present and it was all because Matt worked so hard for over two months to find me the perfect GLK! He went above and beyond and even drove to pick it up for me. I absolutely love my new SUV and I will refer everyone I know to ALM and to ask for Matt Hankins!

Hamiltons

31 de oct. de 2016

My husband and I recently purchased my son a vehicle from ALM Mall of GA and Matt Hankins was incredible in helping us find an inexpensive BMW that was both the right price and the right color. Now my husband wants to return to buy a truck and Matt is the guy we will see!

GMC Terrain

26 de oct. de 2016

I recently purchased a GMC Terrain from this dealership after driving down from North Carolina and was beyond satisfied with my salesman, the dealership, and the truck! Matthew Hankins was a great salesman who took the time to work with my friend and I to make sure we were comfortable with the purchase and the buying process. I never felt like he was trying to take advantage of us, it was a true breath of fresh air! I can sincerely say I will refer this dealership to all my family & friends.

Matthew_MB

24 de oct. de 2016

I purchased a 2013 MB C350 Coupe today and the experience with Chris K. and the finance team was fantastic. They are customer orientated and not "salesy." They worked out a very fair offer and I walked away feeling confident in my purchase. I also received a strong offer for my trade-in vehicle.I would recommend ALM Mall of Georgia to my friends.

AWilliams

23 de oct. de 2016

I recently purchased 2 cars from ALM and although mine required some repairs our salesman Matthew worked very hard to make sure they were completed and that it was running perfectly. I am so happy we worked with him because he made the process easy and I just knew I could count on him. It's very rare to find those qualities in a salesman. I will refer Matthew and ALM to anyone shopping for a car.

HC2014

16 de oct. de 2016

Kelly is the best hands down when buying your next vehicle! I dread the process of going back and forth to purchase a vehicle at a good price. Kelly far exceded my expectations! She got down to the point over the phone and even beat my credit union finance rate!!! I traveled over 500 miles one way to buy a Black 2014 Chevrolet 1500 High Country truck from ALM. This is by far the easiest deal ever and best vehicle buying experience ever!! She had my truck detailed and ready for me when I got there! She personally inspected my truck and wiped off fingerprints, smudges and made sure everything was in order before I left the lot! She is very professional and courteous! I will definetly be purchasing the next vehicle for my wife from Kelly Chetlin! She is awesome and made it worth the drive!! Stop being frustrated and dealing with dealers that are worried about pushing numbers instead of making good deals that will make you come back!! Kelly Chetlin is your sales person!! She will get you the vehicle of your dreams and make the experience wonderful!

Lisa & Dewey

14 de oct. de 2016

First off, Johnny Bass is the greatest! He's patient, personable, caring and wants to be the best help he can be. In my situation, being on crutches after a car accident, he took his time to show me some cars and was overall a huge help! He drove all the cars that I was interested in up to the showroom so I didn't have to do all the walking on my crutches.When it came time to do financing paperwork, Fred was terrific at getting me great financing and the paperwork only took minutes, we were impressed! This dealership has a fantastic array of cars to chose from, and it's the first dealer ship that we went to that day. I'm so glad we decided to buy from Johnny, Fred, and ALM!

Mike M.

14 de oct. de 2016

I bought a pre owned Mercedes and absolutely love it, its several years old but still looks great. The sales and finance staff really worked with me to get me into the car I wanted at a great price. I bought my car 2 months ago and have already referred two other people who have bought cars since

T. Skipper

12 de oct. de 2016

Recently was in town visiting some family and decided to stop in and check out the lot. From the moment I arrived I was pleased with the vehicles that ALM had to choose from. I ended up purchasing a F150 and my salesman Matt was easy to work with and worked hard to get me a great deal. I have already recommended ALM to my friends and family and told them to ask for Matt.

phillip Evans

7 de oct. de 2016

I had a wonderful negotiation Experience sales treated me like I was one of them.

Juan Espinosa

26 de sep. de 2016

I bought my very first car here. I had the chance to talk to Rosa Pool, very nice, knowledgeable and patient lady, she helped me throughout my whole process. They do the best they can to give you their best deal so you can walk out with a car that same day. In summary; Great experience, great service, nice and very affordable cars!

Justice035

23 de sep. de 2016

Short Story: Large inventory, super nice guys, no tricks and games; & easiest transaction, ever.Long'ish Story:I had been looking around for a low mileage BMW X5 that was reasonably priced; I was about to give up until a friend recommended ALM. I had not heard of the dealership but I definitely won't forget them now. The whole process was as simple as this: I looked at their inventory online, copied down the VIN to check the vehicle history (one owner); met with a Salesman, took it for a test drive, discussed finance options and the deal was done within 2 hours....absolutely no back and forth games and the price was $4,000 less than the larger BMW dealerships. This isn't some shady dealership that sells pieces of junk; this is local folks that value their reputation and truly go out of their way to not only make you happy but work hard to put food on the table of their families; you should at least give them a try....I will definitely return when I'm ready for another car.

TJ

20 de sep. de 2016

I must say, Rosa Pool was patient, knowledgeable and allowed me take my time in considering the options presented. I think I test drove 3 to 4 cars on the day. The whole process was great. Thanks Rosa!The number of car models on their lot took me by surprise. Always thought ALM only sold high end luxury vehicles but there were many mid range cars with high specs too! Called up in the morning in response to an add for an Honda Accord. Spoke with Rosa who convinced me to come in and view their selection. Was very skeptical at this point thinking here we go, they will try and sell me a car not interested in, typical car dealer sales person who just won't let you go.As I wanted to buy a car regardless, I went in and got myself a nice Nissan SUV. The finance part, paper work etc was a little tedious but that's to be expected no matter what dealer you go to.

Stay Away

1 de sep. de 2016

Absolutely mislead by salesman regarding the vehicle I was interested in. Wasted a day coming over to look at it only to find out it had 20,000 more miles than advertised. Then during test drive, AC wasn't working and engine started overheating. Avoid this place at all costs!!!

Jennifer Jenkins

31 de ago. de 2016

Do not buy a vehicle from this place and expect quality customer service after the purchase. I purchased a vehicle in June 2016, the key that was given to me did not fit the vehicle, I was told that a key would be ordered. As of this date I have not received the key and the gentleman that I spoke with at the dealership is never available. I eventually purchased the key from Mercedes myself. Awful customer service.

E. Lagrassa

26 de ago. de 2016

Recently purchased a car from this dealership and had the most patient and knowledgable salesman. Such a breath of fresh air. Usually I dread the car buying process but Matt was patient through three test drives and my countless questions. He gave me great advice and treated both my son and I with care. Next time I need another vehicle I will definitely head to ALM Mall of GA again.

Mitch Young

25 de ago. de 2016

Came in because I needed a bigger car for my family. Worked with Matt and Tom who were extremely helpful in finding us the right vehicle. The service was great and now I have a large enough vehicle for my twins to grow into! Thanks ALM!

hannah

25 de ago. de 2016

Charles is an amazing salesman, very helpful, answers any questions you have, all around great dealership. Reccomending to all my friends. Will be buying from them again if ever needed!

Daniel TL

24 de ago. de 2016

Good experience on the purchasing process as well as with the financing process.

Mike C.

23 de ago. de 2016

I drove over 4 hours to ALM Mall of GA and Matt Hankins provided me with great service. He did everything he said he would do and got me a great deal on my trade in. I recommend this dealership and I would buy from Matt again.

NS77

9 de ago. de 2016

I spoke with ALM about a vehicle for almost a week trying to agree to a price, trade value and everything else before making the 4 hour one way trip down there. We agreed and the salesman, Shannon, basically begged me to come down that Saturday. I told him the earliest I could would be Sunday or Monday. We set a meeting time of Monday at noon and I put a $500 deposit to hold the car until then. I was just about to pull into the dealership after driving 4 hours when Shannon texted me saying the car wasn't ready and they would need another day. I was furious to say the least but I stayed calm and pulled into the dealership and spoke to Shannon. He stated they were servicing the car and discovered some stuff that needed to be fixed. He said that they would finish the car by the next day and deliver it to me so that I did not need to drive all the way back. So I said that would be ok and drove 4 hours back home. Three days later, I still had not received word the car was ready. Shannon said they were still working on it and had to replace the heads. At this point I no longer felt comfortable buying the car and requested my deposit back since they were not able to follow through on their end of the deal. Shannon said that was fine and said he put in the request to refund my money. Now about two weeks later and Shannon will no longer respond to me and I do not have the refund. I was very patient and calm despite driving an 8 hour round trip for nothing but I have lost my patience. This is unacceptable. Worst car buying experience I have ever had and I used to manage a car dealership. I would never have done this to any of my customers.

James

28 de jun. de 2016

Came in with my friend to look at an minivan. The sales rep we worked with was nice at first, but I was surprised at the way some of the employees became aggressive if you don't decide to buy their car. I witnessed a situation where some other customers in the store decided not to buy and were leaving and a sales rep came out to the parking lot with the "why the hell you leaving?" Expression and tone of voice. We also looked at some cars but could not decide to buy that day. All we needed was some time to consider our budget and were going to come back later, but they had this "you're wasting my time, just take it or leave it" attitude. I told my friend this is not the place, and decided to go someplace else.

Amy Quick

24 de jun. de 2016

I bought a 2012 Toyota Tundra and had an exceptional experience from beginning to end! The finance guru Ken was amazing and helped me get a commercial loan for my landscape company. WONDERFUL, SMART, FRIENDLY AND KNOWLEDGEABLE!BIGGEST KUDOS also to Nathan Jones, the extraordinary service/repair manager! He went SO FAR ABOVE AND BEYOND to assure my truck was taken care of the best way possible! It needed body work and bumper, and instead of doing a quick, cheap and incorrect fix, he made sure it was 100% replaced/repaired, while keeping in touch with me in the friendliest and most professional manner possible! I've owned a commercial service company for 32 years and proudly have an A+ rating with the BBB, so I am quite familiar as a business owner as well as a consumer with excellent customer service. It is rare but Nathan and ALM delivered! I will be a loyal customer!Amy Quick

Derek Dowie

19 de jun. de 2016

Lots of inventory and locations all over the metro area. Had fun looking

Gearhead133

13 de jun. de 2016

My only regret is that we didn't start here when looking for a vehicle. It was a bit of a long trip from our home, but was worth it- I ended buying the exact vehicle I was looking for with nearly a hassle-free experience. I value honesty and absolutely hate "games" when it comes to doing business. We wasted most of our weekend at other dealerships waiting in an office while the sales person and their manager/ "negotiator" went to the back to discuss their offer, came back with an offer not even close to ours, repeat process until we would stand firm on our budget and walk out. Matt was very transparent up front about the vehicles, pricing, and saved us a ton of time by being open about the best price they could give for each vehicle to fit our budget. I was immediately given a fair trade-in value for my previous vehicle and got the exact truck with all the features I wanted comfortably within my budget. Plus, the selection of vehicles was far greater than any other dealership we had explored, which gave us tons of options to choose from. We will be starting here for our next vehicle purchase!

Mindy & Paul

6 de jun. de 2016

Love my new car Salesman, Chris Kaissieh was the best! We couldn't ask for better! The whole experience was perfect from the time we set foot in the dealership. Chad Redford finance manager was so helpful. Very professional all around. They even cleaned my car before we left the lot. Probably the fastest we have ever bought a car (2 1/2 hours from the time we walked in, test drove, paperwork, financed & car wash!) We will definitely be back! Thanks guys! Mindy & Paul

Nichalas

1 de jun. de 2016

My wife and I had a wonderful experience with Matt and ALM. Matt went above and beyond, even meeting my wife at another ALM dealership where the SUV was. He brought it back to ALM Mall of GA, had it detailed and ready to go, when I showed up. We did most of the finance portion on-line and just needed a few signatures and a drive-tag. I will come back again in the future to buy from Matt and & ALM.

Gail Woolard

31 de may. de 2016

Our service from Matthew Hankins was incredible. Matt went above and beyond to assist us in finding the "right" car for our daughter. When the first car didn't work out, he reviewed his inventory and then called us to see if we wanted to come back and test drive a car he thought would fit her. When my husband wasn't able to come back to look at the car, we took the car to him (only live 5 miles from the dealership). With my husband's busy travel schedule, he made it extremely easy for us.

Jack M H

28 de may. de 2016

My Sales Rep. Shaughn O'Brien at the Buford Store made my buying and selection experience extremely comfortable. At no time did I feel pressure to buy and he was patient and made sure I was totally satisfied with my selection. I recommend this dealership.

Billyb7

23 de may. de 2016

First time buying from this dealership and couldn't be more satisfied. Inventory was huge and they had the exact truck, Dodge Ram Laramie, that we were looking for. Price was good and our salesman Matt Hankins went over and beyond to get everything we needed. Ken in finance was great to work with as well. Will be going back later this year when we get our next vehicle.

DrJosh

20 de may. de 2016

Matt was super nice, great to work with and stayed in touch over the course of 3 days until I could come see the vehicle.

Jeep owner

18 de may. de 2016

It's no secret that purchasing a new or used car can be very daunting and ranks right up there as one of life's more miserable experiences. My journey began with a phone call to ALM atMall of Ga. I was connected with Christopher Olson a relatively new sales person with the company. I began to ask him about a vehicle I had seen on their website. immediately, I could tell he was not like most of the sale people I have dealt with in the past. I have purchased over 20 vehicles prior to this and have been gravely disappointed with many. He provided me with all the information I had asked of him, he personally went out to check that the vehicle was there and in fact was not sold or being held for another customer. I proceeded to ask questions about the vehicle most importantly, it's overall condition. I live roughly an hour away from the dealership so I didn't want to waste my time or his and needed an accurate assessment of its condition. He was very honest and knowledgeable about the vehicle and very truthful of its condition. Upon arrival, the vehicle had been pulled around to the front of the building and washed for my inspection. I then met Mark Olson (father/son team) who also assisted in the process. Two great guys! There was no undue pressure and they both seemed genuinely interested that it met my approval and that I was pleased with the vehicle. They spent quite a bit of time with me going through the vehicle on the lot and on the test ride. When it came time to purchase, they made it pretty quick and painless. There wasn't the typical back and forth to the managers office and game playing that many dealerships are known for. They were fair with my trade as well. It was one of the best car buying experiences I have encountered. I would definitely recommend Mark and/or Chris to anyone and hope to use them again. Thanks again Mark and Chris!

Tristan

5 de may. de 2016

I was in the market for a Lexus IS 250 and ALM had one that caught my attention. I immediately called down there and started asking questions. I spoke with Shaun Wilhelmi and scheduled a time to come in and test drive the IS 250 along with a few other vehicles. Shaun never once pressured me into making a purchase and we spent a good 4 hours driving cars. Two days later I went back down to ALM and made my big purchase. I am extremely satisfied with the service that was provided by Shaun and his manager Danny Pelegrin. They took one on one time with me and made my experience pleasant and personal.

cliff AUSTIN

29 de abr. de 2016

Salesman Johnny was great with help in finding my car ,followup on a not so good first visit and overall friendliness. Thank you Johnny

Liangdong Wang

25 de abr. de 2016

Customer service is very good,and dealer also very friendly. I like this company

Richard Creagh

25 de abr. de 2016

This was my first time purchasing an automobile out-of-state. Matt was there to help me out every step of the way. I really appreciate his dedication.

G. Priest

24 de abr. de 2016

My overall experience with ALM was fantastic. My sales person was Shawn Wilhelmi. He was extremely friendly and very helpful in answering any questions I had about the car I was looking at. They also worked with me in regards to my budget and what I was looking to spend. I'm very excited about my purchase and can't wait to drive my car! The dealership was clean and very easily accessible from I-85.

Serious Buyer

22 de abr. de 2016

Emailed about a vehicle and requested pictures. Got a quick reponse and text stating pictures would be sent the next day. Well, after asking for pics again with no response, I called. I was told the vehicle listed as in stock is not at their dealership! Haven't arrived yet. When I asked for the ETA, the salesperson stated, " I don't know". He didnt ask for my info to follow up. He wasn't professional or courtesy. We are a serious buyers with USAA membership and active duty military. This experience was a waste of time.

breadfan

10 de abr. de 2016

This was the singular worst customer service experience I have ever had. I would tell anyone to run a mile in the opposite direction before considering doing business with this company. They lied and treated me badly not once but three times. Please save your selves and go elsewhere

JC

5 de abr. de 2016

Purchased a used truck in July that needed a new side mirror. That took about 3 months and an act of congress. I did get to learn all the employees names since I contacted them every other week to check on the status of the mirror. I have since had to replace most of the front suspension and ball joints and will be adding fuel pump to the list of problems tomorrow. I liked the title of one of the previous reviews, "Run From This Dealership"!

Happy Wife

4 de abr. de 2016

We came here looking for a commuter car for my husband, and he could not be happier with the little red Toyota Prius we purchased. Johnny was our salesman, and he was AWESOME! We showed up about 30 mins prior to closing, but we knew exactly what we wanted. They had it ready for us when we got there, and the entire process was lengthy, but smooth and easy. There was a lot of waiting--not easy with our 3 fidgety kids--but we showed up right before closing, so that was our fault. Our finance guy (I think his name is Sean) was also wonderful. He was VERY generous with our trade and even knocked a few hundred dollars off the price without us even asking! We could not have asked for better service, and if at all possible, we will purchase our next car from them, too (I'm looking to buy for myself, now). My ONLY complaint is their internet sales dept. The car we purchased Thursday night (3/31) is still listed on their website. Also, it mentions "holiday specials" (Black Friday specials!). ??? Since I am looking for a car, too, I wish they'd update their site. I would seriously LOVE to purchase another vehicle from them, but I'm not sure what part of the inventory is updated. Again, the overall experience was awesome. I highly recommend the dealership, and I especially recommend Johnny!

Unhappy

26 de mar. de 2016

I had an we owe from the dealer for the spare tire that is missing after 3 months. Called them over 5 times, even texed the sale person, they don't give any indication that they care. Called the office still don't have the tire. Just won't go there again.

GeneJ

16 de mar. de 2016

Used USAA Car Buying Service to locate car and dealership. Purchased a car November 7th 2015 with cash. STILL do not have a tag or title. The Dealership Manager referred me to their corporate title department who has given me the run around for the past several months and referred me back to the Dealership Manager. Once again, given the run around on it being someone else's responsibility. Bottom line, I have a fully paid for vehicle in my driveway that I have not been able to drive for 2.5 months with no explanation or compensation. Do not use this dealership unless you want to throw away time and money.

ERich

13 de mar. de 2016

I give ALM at Mall of Ga. a satisfactory score as a whole. My wife and I test drove a Cadillac Escalade on the lot. After previous searches I was on the fence with this purchase. However Priscilla was very knowledgeable and patient with us during the whole process which made the difference. I give her an excellent rating. I am very happy with our decision to purchase. Thanks Pricilla!

Andy Griffith

8 de mar. de 2016

The customer service was excellent the buying process of course was easy and the facilities were great! The only problem I have with them is my actual vehicle. My car has not given any problems mechanically but the exterior is the problem. They put a stripe on my car to cover the scratches along the side of the vehicle also my car bumpers have been altered to hide previous damages. I just don't appreciate them hiding little things like that from me because if I knew those damages were there I would have bought another vehicle instead of the one I purchased. And also the spray painted certain parts of the interior of the vehicle to hide markings. Which is why I gave them only 1 star in terms of my overall experience because it's hurts me when trying to resale the vehicle. Not a bad dealership but make sure you take the time to really analyze the vehicle your looking at.

Mike

23 de feb. de 2016

Bought a pre owned Lexus two months ago and it was a really good experience. Vehicle price was the best around and the sales person who helped was thorough but not pushy which was appreciated. It's been two months and I finally got to writing the review but the car which was bought for my daughter has been absolutely great!

Diana

10 de feb. de 2016

Mike, (salesman) was professional and very helpful without being pushy. I love my new Jeep! Thank you Mike!

Letty C

1 de feb. de 2016

I just want to recommend this dealership to the fullest. I had a wonderful sales man named Johnny Bass and he was amazing and really looking out for me. The main reason I even bought was because of him. All the staff was great too. If your looking for a car this is the place to go. I will definitely come back to them and recommend them to others. You will not regret it. I am very happy not only with their service but with my purchase.

LyndsLuxuryCarLover

28 de ene. de 2016

Like I said above, I would give my sales man, Keonn Storay, 10 stars if I could. As well to ALM in Buford. Keonn never pushed me or hassled me at all. It was such a pleasure working with him. Any car I wanted to drive he would go and get the keys. I had him running around all over. Maybe not too much. Because I found my dream car in a wonderful Acura TL. It's gorgeous inside and out. They make sure to keep the cars in such good condition. Also, I don't think they even take cars if they are not in good condition. So, when it was time to close the deal, it was so smooth. The management at ALM are very friendly and of course, have to do their job. They do it well. I am so happy I went there and that I was lucky enough to have Keonn as my sales rep. Be sure to ask for him. He is so good, smart and will not push you at all. It was a great experience all the way around!

janiceR

16 de ene. de 2016

I wasn't really in the market to buy a car at the time but my sales person Aashad Holloway was courteous polite and very informative the test drive was excellent I love the car... And when I am able to purchase it Aashad will definitely be the person I buy from

Karen Griswold

15 de ene. de 2016

Overall great experience! Although I ended up not buying the car Aashad answered all of my questions to his best ability. I was very indecisive and he was patient with me throughout the whole process. Very pleased with the customer service!

janice robinson

15 de ene. de 2016

I had the best experience at ALM... My salesperson Aashad Holloway was very knowledgeable efficient and very polite. He answer all my questions, my test drive was great, and he made me feel very relaxed thanks Aashad I love Alm

Jazmen

15 de ene. de 2016

I'm normally really picky when it comes to buying anything, so I normally take a long time to make decisions. However, Aashad was really patient the whole way through and made me feel comfortable as a customer. I looked at multiple cars and not once did I feel pressured or rushed. He took the time to explain all the features and answered every question I had. Definitely one of the best experiences I've ever had at a car dealership.

Kim

13 de ene. de 2016

I was very impressed with the website to store experience! I purchased 2 vehicles from ALM. My vehicles were selected online 2014 Mercedes, 2012 Infiniti, when I walked in, my salesman, Josh Marshall was there to greet me. The vehicles I selected online were exactly as advertised and in excellent condition. Josh, went above and beyond with excellent customer service...ALM has a great atmosphere and tons of fantastic automobiles..The staff is very accommodating and extremely responsive. I will buy all my future vehicles from Josh at ALM..

Cooper Family

13 de ene. de 2016

Last month my husband and I purchased a Cadillac Escalade from AJ. From the time that we test drove the vehicle to the time that we drove off AJ treated us like family. He was extremely friendly, knowledgeable, and professional. AJ is not only an awesome salesman but a great person. His follow up calls after our purchase has sealed the deal. We would recommend everyone to AJ and ALM Mall of GA.

David's New Audi A5

9 de ene. de 2016

I had a very positve experience with ALM in general and my Salesperson, Pricilla Texidor, in particular. Pricilla was especially responsive to my needs, which were exceptionaland in some cases. For example, I purchased an Audi A5 from ALM without visiting the dealership, as I already knew what car I wanted, based on both prior experience and research. Pricilla helped me get a fair price for the Audi A5, and even arranged to have my new car deleivered to me within 24 hours here in Charleston SC, which is more than a 5-hour drive away. The car is beautiful and even exceeds my expectations! I would gladly do business with ALM again and would ask for Pricilla by name in doing so. Thank you!

dgirl

3 de ene. de 2016

If I could give them a zero star I would. Worst dealership. I went in to purchase a car, but was met by a rude gentlemen. He didn't even tell us his name. We ask about some cars, which he didn't want to talk about. He left to look for a car, but then came back and told us to follow him. He took us to the every back of the lot (cold weather) to tell us he couldn't find the car. I ask him if he had any others in our price range and he said no and walked back inside. No thank you or anything. I had visited the one in Duluth and they were super nice, but don't wast your time here. Rudest people I have ever met. Acted like they could care less.

Mitch

22 de dic. de 2015

Our experience at Mall of Georgia ALM was very good. Our sales representative, AJ, was very attentive and helpful in our process to find a vehicle that fit our needs. AJ accomplished more in one hour with us than other BIG dealerships did in 4. He listened to our needs and concerns and had several vehicles ready for us to look at. He did not try to oversell us on vehicles that were not within our price range. We really appreciated that! I would recommend working with AJ. You'll have a great experience with him.

Corey lowman

21 de dic. de 2015

The service here was excellent and they take of you very well!! AJ was the salesperson who helped me out and was very strait forward...

Mitch

21 de dic. de 2015

Enjoyed our time at the dealership. Our sales representative AJ was very courteous and attentive. Whatever we needed we had. His attention to our needs made our process go rather quickly. He accomplished more in 1 hour than a big named dealership accomplished in 4. I would definitely recommend this dealership and highly recommend seeing AJ.

Asa Peek

15 de dic. de 2015

Aashad Holloway was professional and very helpful. He showed me multiple cars and found the perfect one for me. Definitely recommend him and ALM for ur automobile needs.

EmakneeEshmaknee

14 de dic. de 2015

It took three days to make the car purchase-- To me, the salesman, Ashad H. was quite thorough and extremely accommodating, considering this was my first car purchase. I was worked with to secure the car of my choice. To put the icing on the cake, the Financing Rep (in other words), Shawn, was so resourceful in assisting me to identify the warranty that would best fit my auto budget. I would say, that after having visited two other dealers, prior to coming to ALM, the two staff that assisted in the process were 1; personable and 2; thorough. I would greatly recommend ALM Mall of GA to both first time car buyers and those who are not. The only reason the 'customer service' rating is bare, is because my phone is choosing to be of a nuisance

Jerry h

9 de dic. de 2015

I purchased a 2012 BMW 535yesterday I just wanted to thank the salesman AJ for all the time he took helping me find the thus car service that he gave me was excellent thanks again you are a class A salesperson

LoveLuxury

9 de dic. de 2015

I was in the market for a luxury vehicle and ALM was definitely the right place to go! My salesman AJ gave me a TON of options and was very knowledgeable about the vehicles that were on the lot. He is one of the best car salesman that I have had the pleasure of working with. I recently moved to Georgia, and I didn't know much about the car buying process or many people in the area. AJ made me feel comfortable and made me feel like Georgia was home. I plan on recommending all of my friends and family members to see AJ for their next purchase. If you want a great, no hassle, stress free process I suggest that you go see AJ at ALM!

BMW91

9 de dic. de 2015

ALM is the best! I have purchased a lot of cars and I have never had a process go so smooth! AJ at ALM was professional from our first encounter. AJ really took care of me and made sure that I got a quality vehicle that I wanted! I didn't get the "run-around" and I felt like I was working with a pro. I would HIGHLY recommend ALM. They have a huge inventory and great customer service.

MGP

8 de dic. de 2015

My sales person Marcelo was great to deal with. He had the BMW ready for me to look at when I arrived, he was knowledgeable about the history of the car, and gave me time to ask the ton of questions that I had. The negotiations where straight forward and very fair, and never did I feel pressured to make a decision. Shawn handle the paper work very professionally and I appreciate the education on the extended warranty. I am extremely pleased with my buying experience at ALM.

Maximus316

8 de dic. de 2015

The wife and I decided to stop into ALM on our anniversary weekend (yeah, a real romantic here...huh?!) In looking for some new car replacements, ALM kept coming up in our on-line search as having multiple cars we were interested in. So we called, spoke with Macon and explained that it was our anniversary weekend. We didn't want to spend all day hanging out with him but here was a short list of cars we were interested in checking out. He got us set up and made our visit quick and painless. The car that we were initially interested in did not pan out so we punted the ball for a few days. We then decided to look at another vehicle they had to offer. When we showed up to check it out, Macon asked us to take a look at a GMC SUV that he had pulled aside for us to look at as well. Turns out that the guy had in fact been listening to us, as this was the car we decided to go with. It met our primary vehicle needs and fit right into our pricing parameters. Macon was friendly and personable with no pressure. We just test drover cars, visited and harassed him incessantly. What a good sport :-). Overall and very good experience. We will be calling Macon up again when we are ready for our next vehicle.

George and Erma

7 de dic. de 2015

I am writing this review to let you know my experience at ALM. My family was visiting Atlanta for the holidays. We left home early Wednesday morning. On our way to Atlanta we received a call from our daughter who needed a car. We did not make it to Atlanta until late in the evening and the next day was Thanksgiving. Our plans were to leave on Saturday. We needed to look for a car and purchase a vehicle prior to leaving Atlanta. We called ALM and look online for a vehicle. We made it to Buford, GA around 6:30 or 7:00 p.m. Keonn was our salesperson, he was very professional, he was very knowledgeable of the available vehicles, and he was very patient. He provided valuable information to use for the purchase of the vehicle (what needed to be done in the future). We had a great experience and we were so ecstatic with the purchase. The vehicle was low mileage, clean, and the price was great. My husband and I had a piece of mind knowing that our daughter was driving a dependable car. We almost met Leonn while we was there who was very professional and he made us feel at ease. I am giving this review because as a professional person, employees always hear when they are not performing on their job or if they made mistakes. I think it is important to let employees know when they have done a good job. Thanks Keonn for the no stress buying of a vehicle. We really appreciate you:) George and Erma

Shannon & Jason

7 de dic. de 2015

Our experience with ALM was awesome! Our sales guy was Claret Iwuogo and we LOVED him! I will recommend him to anyone looking for a new car. We went to several differnt dealerships around the Mall of Georgia before we purchased from ALM. Claret felt more like a friend helping us rather than a pushy salesmens! Great experience at ALM thanks to CLARET IWUOGO!

LJC

22 de nov. de 2015

My visit to ALM Mall of Georgia began with a search of their inventory on their website. After finding a couple of trucks that caught my interest, I made the 35 plus mile trip down to see them in person. One truck really caught my eye and after a test drive, my mind was pretty much made up after that. It was a pleasant experience and my salesman Mark Olson was extremely helpful. He worked with me to make sure I was comfortable with the whole experience. Also I did want to give a little shout out to Mike (I believe that was his name), the salesman who answered when we called to make sure the truck I wanted was indeed in stock before making the trip. All in all, an upstanding staff at ALM all the way around!!

customerexperience

5 de oct. de 2015

The process was very difficult. I drove 45 minutes to the store, after I asked if the paperwork was ready, and the paperwork was incomplete due to a misunderstanding. I felt like the sales person wasn't thorough enough to understand the situation and was just concerned about getting me into the dealership.

Happy Customer

10 de sep. de 2015

I stopped by ALM Mall of Georgia for the variety of vehicles on the lot. I was looking for a used car for my daughter and wanted her to walk the isles and point out ones that she was interested in. I really had no interest in purchasing a car that day, was only fact gathering at the time. That all changed when we met Tim Wright. He sat us down, looked up cars that met our requirements and budget and had them pulled to the front for us to view. What impressed me the most was Tims knowledge. His knowledge of vehicles is not limited to one make or model, but I believe he could tell you about the safety features of every car on the lot! Tim found the car for us, took his time to explain in detail the features we were sure to overlook, and in the end we were driving away with our new car. Thanks Tim Great Job!

heriberto eddie figueroa

8 de sep. de 2015

excellent service from Timothy I have bought several cars in my life..And Timothy made it this experience the best and most fun. Thanks Timothy your the man!!!

seriously?

19 de ago. de 2015

I went not really looking for a car. I was with someone looking. After looking at inventory, I saw a Mercedes I was interested in. They believed it sold. One salesman walked over to their other building to ask. Another guy came out and said they did not have a deal yet but did not offer me a chance to look at car. Today I get a note deal fell through and when could I come see it? Why couldn't I have seen it yesterday. Just because your working on a deal doesn't mean no one else can look at it. Also, a lot of the cars do not look like picture. I saw some with peeling paint. And I think they are expensive. Shop around. I couldn't find one professional to even show me a car. And look... The car didn't sell.

wings

31 de jul. de 2015

Was very interested in a vehicle, asked for the carfax report and was emailed back stating it was on its way, informed the salesman I was very interested, he never emailed me the report and after 3 emails to him over 3 day I called to inquire about the car, it was sold.....I even offered them what the car sold for without seeing it in person on day 1....never will deal with these guys again.....

Drew & Ea

20 de jul. de 2015

On a very rainy day my wife wanted to test drive some small cars which led us to ALM Mallo'Ga. Our interaction with the young sales rep, Macon was exactly what you would expect from someone who knows the business they're in. He was strait forward, knowledgeable, courteous, and actually not trying to sell me, but assist in finding exactly what we were looking for. Low and behold after showing us a few nice cars and dealing with my wife's arduous attention to detail, we found something she was happy about. The staff was great about everything and even helpful when coming to making the deal work for us. A very smooth transaction. At the end of the day I really felt like I was buying a car I knew well about from a friend.

Patrice

17 de jul. de 2015

I can honestly say this has been my best experience yet in purchasing a vehicle. I saw the car that I wanted online and sent my information and Ronnie Lewis contacted me and I scheduled an apppointment. Mr. Lewis was very kind and professional. He was attentive to what I wanted and took the time to explain the features of the car I was interested in. Within an hour of me going into the dealership the car was mine. I'm very excited about my new vehicle and can see myself returning to ALM for my next purchase. It was a great experience for me!

Erin Martin

12 de jul. de 2015

Very knowledgeable in the cars that were shown to me, made me very comfortable in purchasing my car. I would recommend him to all my friends and family!!

Daphne

11 de jul. de 2015

I got to the lot not knowing what I wanted and Tim Wright was very patient with me! I really felt like he was working with me and not just trying to sell me a car. I would recommend any one looking for a new car to buy from him!!! I'm going to send every one I know to him!!! This is the most fun I've ever had buying a vehicle!!!!!

Rosa G.

11 de jul. de 2015

I went to just window shop for a car, I had stopped at several other dealership during the past few weeks not sure what I was looking for, I was greeted by Kelly as soon as I walked in, I have to say that her mannerisms & proffesonal attitude pleasantly surprise me. I must say that after being harassed this past week every time I entered a dealership by a salesperson, I felt really comfortable with Kelly, she allowed me to stroll & walk thru your car lot & ask questions instead of asking about my finances & if I had a trade in or how much of a deposit I had, I was able to actually pick a car I fell in love with and then we went through to see if it would fit my budget, as it turn out it not only fit my budget, but it was less than I thought I had to spend. After my financing & trade in & deposit, I even was able to afford GAP ins. Plus a few more perks, Kelly was a dream, but from the way that she spoke and negotiate through the entire process It became transparent that she was not the only one involved with the decisions, it appears she had a team of people in the dealer ship working together as though they were just one person but in actuality it was a few of them and as a 55 Yr. old. woman I was extremely impressed, I left with the last car I will probably own at my age, but what a car!!! Lol. Anyway I wish I could steal all the employees involved in the purchase of my car to go and work for me, I probably will still pass by & offer ea. person their a job just in case their ever interested & especially whom every is responsible in making this group a team player, they felt like my car a well oiled machine and boy how it runs and rides, these employees rock!! Anyway thank you ALM Mall of Ga. & Especially Kelly;) remember call me if you are evert interested in changing your career. Best Regards R.G.

IheartJo

10 de jul. de 2015

The salesmen are all very nice and professional. Great management! I got a great car for a great price and am extremely satisfied with my purchase! I know I will definitely be back to ALM mall of Georgia in the future.

Feliciana McCleskey

4 de jul. de 2015

Alicia was extremely helpful. We came and she was already ready for us. She made us feel Very comfortable. She made sure we understand the buying process and answered our questions.

Nakia Williams

4 de jul. de 2015

I would like to express the great service that my husband and I received at ALM. Tim was very professional and outstanding in regards to being very knowledgable regarding the vehicle that we wanted to purchase. Outstanding customer service is extremely hard to find today, however that was not the case regarding Tim Wright. Thank you for providing us such great care and attention. Truly, Jasper & Nakia Williams

Jeff

3 de jul. de 2015

They will work with you. It took some time, but got a good deal on the vehicle I purchased.

Lexi Hatcher

3 de jul. de 2015

This has been the best experience we have had with buying a car! He is such a friendly person and we are so thankful we chose him to help us buy our car!! Thank you so much!

Rob Wilson

2 de jul. de 2015

I recently bought a ford F150 from ALM Mall of Georgia and i have to say that i am very pleased with the whole experience. This was my first time buying a used truck and to my surprise it was easy and fun! I had a trade for which i got the highest value from them after having it appraised at several dealerships. They were able to get me a very good rate for my financing too specially when i had very little to put for my down payment. Overall, Great experience with a vast variety of options. they really have a lot of cars to chose from. my sales person (Kervin) was great and i thought leaving this review for him would be a nice way to say thanks for his great customer service. Good Job Kervin!

Ms Sutton

24 de jun. de 2015

My experience was wonderful, I didn't feel under pressure to make a purchase. Stevie and the Manager Fred were a great help, I purchased a new Mercedes and they followed up on my every request.

Robert H. Jessup

23 de jun. de 2015

I'd go with an overall five-star rating if ALM had not chosen to cut off written or verbal communications with me. All I have been asking for is an appointment with a locksmith to meet with me to rekeyed the new tailgate ALM installed on a Ford F-350 I purchased on 6-01-2015. I've remained polite & cooperative throughout the sales & follow-on processes. What must I do to receive an answer from ALM? I'd be happy to recommend this dealership if they would follow-up on this last promise.

Carlos Scott

20 de jun. de 2015

tim is an excellent salesman, friendly and hard working. i would recommend him to anyone interested in the purchase of a new or used vehicle. keep up the good work!

Mike

17 de jun. de 2015

Tim was very helpful with my car purchase. He was able to get me exactly what I wanted for the exact price I wanted to pay! The whole process was simple and sweet. I would highly recommend Tim and ALM to my friends and family for their future car purchases.

Lori Green

25 de may. de 2015

Great experience. Low-pressure, highly knowledgable and patient salesman. Was willing to work with us and make the deal feel right. Highly recommended.

Harleen Sond

8 de may. de 2015

Awesome collection!!! Found my Dream car - The White Mercedes C-250 that I was looking for at ALM Mall of GA. A big thank you to Shawn (Finance Manager) for getting me a low finance rate. Will definitely recommend this location to all my friends :)

Shenika Anderson

3 de abr. de 2015

I found my car on ALM website. My Car looked exactly as it did when I saw it online. I purchased my car from Curtis Carpenter (salesman) . Great friendly service from the whole entire staff. I purchased my vehicle and I love it.

Richie W

26 de mar. de 2015

we were looking at a Mercedes C Class spoke with Tim Wright he was confident he could help us went for a test drive and liked the car very much Tim took good care of us and went out of the way doing the smalls things that makes you remember what great consumer service is. i would recommend this dealership and Tim Wright as a person to call and go see on your car purchase you will be happy

William Oneal

14 de mar. de 2015

Timothy was extremely helpful and knowledgeable. He went out of his way to make sure we got the best deal possible. This has been the easiest and most enjoyable car buying experience that we have had. We will be coming back for our next car purchase in the future.

MYRA

10 de mar. de 2015

EXCELLENT SERVICE! THE SALESMAN WAS VERY KNOWLEDGEABLE, HELPFUL AND WENT OUT OF HIS WAY TO PLEASE. EXCELLENT PRODUCT! THE VEHICLE WAS CLEAN, SPOTLESS AND UNSCRATCHED; EVEN UNDER THE HOOD.

James

4 de mar. de 2015

We visited ALM after seeing listings for a few vehicles we likes on Cars.com there. We thought shopping for a used SUV at a dealer who sells new luxury vehicles might not go well, but Kenny took great care of us from start to finish. Most of the vehicles we saw online had recently been sold but a new listing was there and Kenny worked hard to get it ready for us. The finance team was also great, we never felt pressured into anything we didn't want and in fact they were able to work it out so the extended powertrain warranty was heavily discounted to make it a no-brainer. I'd definitely recommend my friends to go here, and we'll be going back again next time we're in the market for a vehicle.

Daniela Laurore

2 de mar. de 2015

Tim Wright is a WINNER!!!! I had no intentions on buying a car. The fact of the matter, I only went to ALM with a friend to support them in their new used car purchase, but somehow Tim convinced me into driving one vehicle and now I'm sold TIM you ROCK!!!

Chrishana Cooper

21 de feb. de 2015

After looking on the ALM website at a Toyota Camry I finally decided to come to the actual lot and I was treated like a queen!!! Mr. Fred George greeted me with open arms insuring me that I would leave this lot satisfied and that's exactly what happened actually I am more than satisfied and elated to be leaving in a car that I really like the process was short, there was no hassle and the car was in tip top shape as pictured online!! If you would like a simple model car like mine or luxury car this is the place to go and I promise you will leave not only with the car you want at a great price but with a smile on your face from the great vibe everyone at ALM gives you!!! ALM is a true blessing!!!!!!!!!!

Bill

18 de feb. de 2015

We purchased a vehicle on December 2nd and had a great experience and the vehicle was a great deal. At the time we purchased both GAP insurance as well as a vehicle service plan. After doing some research, we decided to cancel the service plan. I contacted the provider of the plan who advised that we would have to cancel through the dealership where we purchased the vehicle. No problem. I called to speak with the finance person I dealt with and was told that he was no longer there. I spoke with Basil Williams who advised that he would email me the cancellation form. After calling two more times he finally sent the form. This was on February 2nd. I submitted the completed form the same day. I called to confirm the status of the cancellation with the company on February 17th and the form was never submitted. I had to submit the form myself and still have not received any confirmation or acknowledgment from Mr. Williams. Be careful as once they get the car sold and everything approved they have no service. It's a shame though as Mr. Hannah was a great salesman.

Edwin Jones

18 de feb. de 2015

Thomas Belveridge, was my salesperson, I commend Thomas for dealing with a picky type of person, (myself). I recently purchased a 2007 Lexus LS460, I will admit the deal process was kinda shaky, but after all said and done, the deal was agreeable. I would recommend people to see Thomas and Matt for their next Luxury vehicle. My vehicle was in great shape.

SH, Ohio

17 de feb. de 2015

I live 8 hours from Atlanta. I contacted ALM with serious interest in a vehicle and asked a number of questions. In discussing the condition of the vehicle, I asked if there were any issues and was told by "GG" there was a small dent in the front bumper. I asked if the vehicle was "clean as a pin" and he replied "Yes, clean as a pin." I drove 8 hours to view the vehicle, with full intention of making the purchase. Upon arrival I found the vehicle to be as described on the exterior. I opened the doors and found the interior of this cargo van to be badly scraped, and dented. The cross beams that support the roof were skinned of paint, a fiber panel covering one rear door was half-way torn off and missing. This vehicle was far from "clean as a pin" as I had been told. I drove 8 hours, looked at the vehicle for 5 minutes and we turned around and drove 8 more hours. ALM posted 24 pictures of this van. 1 Picture was of the interior of the cargo area, taken from a distance so as to conceal the damaged interior. How I wished "GG" had been honest with me and told me the interior was badly damaged. In short, the condition of this vehicle was grossly misrepresented and I had to drive 16 hours to find it out.

Chris Moberly

15 de feb. de 2015

From the time I arrived at the dealership Tim Wright and Charles Hannah greeted me with superior customer service! They both went out of their way to make sure me and my wife had a great experience! I would definitely recommend either of these two for all of my family and friends automobile needs!!

Donald

14 de feb. de 2015

Working with Tim Wright was a simple process. He is pleasant and knowledgeable, and made this an easy day at the dealership. He immediately took us to look at the brand of vehicle we were interested in and we went on a test drive. We then requested some time to look at the different ones they had available, he left us to look until we decided which ones we we wanted to also drive. He was responsive and on top of things while being totally low pressure on the sales side. Excellent sales experience with a very professional sales consultant. Highly recommend working with Tim!

Argelean

14 de feb. de 2015

I bought a Infiniti qx 56 from this dealership and it was such a great experience. I live in Ohio and I never bought a car online. But the experience was excellent. Thomas belveridge and the fiance man Sean was 100% excellent. They where very helpful and worked hard the get me financed. I highly recommend this dealership and and ask for Thomas he was awesome. Very nice and patient!! Very very friendly staff. I will refer friends and family anyday. Thank u so much!!!

Brittany from Athens, GA

13 de feb. de 2015

Fred was really helpful and friendly! He made my car buying process quick and easy very happy!

Jessika Coleman

7 de feb. de 2015

Tim was a very helpful and friendly salesmen! He was extremely patient with me and willing to do whatever it took to get a deal done! I highly recommend him!!!

Verna Williams

3 de feb. de 2015

I had an incredible time shopping for a vehicle with Tim Wright!!! From the time I called in and he answered the phone he was extremely helpful and knowledgable about the vehicle!!! I'll be sending everybody I know to him!!! I usually hate buying cars but this was truly a great experience!!!!

Brenda

31 de ene. de 2015

My daughter just bought a car from ALM Mall of Georgia. It was advertised as having a dvd player. She asked the saleslady if it worked and was told yes. I asked if it worked and was told yes. After 3 hours of waiting to buy the car that we was not financing through them, we finally was on our way. We live over 2 hours away. We were not half way home and the engine light came on. After getting home she put in a dvd and it did not work. There was also a popping every once in a while under front end. After many tears and spending most of the next day talking to several different people, she was told to bring it back and it would be fixed. They did fix the EGR valve that caused engine light to come on. They would not do anything about the dvd that they advertised it having as well as told her it worked. They never checked the front end. We waiting 3 hours that day also and they did not do much too it. They apparently test drove it because she had a lot less gas in it and the average miles per gallon had went down. They would not let her take the car overnight to really check it out and now I see why. She really wanted a vehicle with the entertainment package to occupy children. I would think if a place advertises it as a selling feature they should guarantee it!

Eugene West

21 de ene. de 2015

I experienced a great sales atmosphere at ALM motors from my first glance of the vehicle on the commuter and getting information on it. Mr. Carter was most cordial and receptive to all my questions.

Dexter

18 de ene. de 2015

Tim was great! He had the best customer service skills and made car buying experience EXCELLENT! I would definitely recommend him to anyone who walks through the doors of ALM Luxury Motors!! Oh, and by the way he is very knowledgeable all cars!!

Jacqueline

18 de ene. de 2015

Tim Wright is an awesome car sales man! He was willing to take his time with me and test drive multiple cars. I was very indecisive but he remained very patient with me and answered all of my questions. I must say I hate buying cars and Tim made it the best experience I have ever had!!! If you're in the market for a car I suggest you get in contact with him! I will be sending all of my friends and family members to him!

Magen Mcneil

16 de ene. de 2015

I really appreciate the professionalism and honesty, I enjoyed my experience I had. Hands down the best Dealer!!!! I can't wait to come back and buy another car from Timothy Wright!

Zach Stotler

10 de ene. de 2015

Tim was awesome! He was very helpful in getting me my new car. He showed me everything I need to know about the car I was purchasing. He was well versed in the specs of the car and made my purchasing experience excellent. He worked with me and was a fair negotiator. I would definitely work with him again in the future.

Tony Flores

10 de ene. de 2015

Harrison did an excellent job and was very friendly. He is an excellent sales person and very professional. It was a wonderful experience. This is the person you should ask for when you are ready to by your next car!

Bailey Whitaker

9 de ene. de 2015

Walked in not knowing exactly what I wanted and Tim was very patient with me. He helped me pick out cars in my price range with great features. After driving nearly every brand on the lot I ended up with an amazing SRX & couldn't be more satisfied! Great experience for never having bought a car alone, much less a used car.

Gary Harden

2 de ene. de 2015

From the time i pull up to the car lot, Harrison Tait was looking at me through the window. He walked away from his desk to come outside to greet me. Most car dealers usually look at you like you're not going to buy anything or waste their time, but Harrison did non of the above. He was well spoken and made me feel like my time was his time. He was also very patient with me and listened to everything I had to say. He mad my car buying experience very easy and pleasant. For that I thank him, and he deserves five stars in every category.

Alicia Lindsey

27 de dic. de 2014

Harrison was wonderful! Harrison along with ALM made a way out of no way. Harrison worked with me and my financial issues to get me a GREAT car! I am very pleased with how quick and easy the entire process was. Thanks ALM FAMILY! #teamHarrison

Raphael Ekpoudom

26 de dic. de 2014

The process was good and thorough. Harrison provided me all the information needed to purchase the vehicle that I wanted.

Cole Carter

20 de dic. de 2014

Harrison did a great job. He was pleasure to work with and I would recommend him to all my friends. He made my first car buying experience an enjoyable one.

Matt

19 de dic. de 2014

Harrison Tait was great to work with. Very helpful and attentive before and after the sale. We had a couple of repair items to get get fixed and Harrison arranged the service quickly (even working to resolve the issue on his day off).

Deena S

18 de dic. de 2014

Had been looking for a car for several weeks and most of my dealer experiences were not good ones! I went online and located a car fit exactly what I had been seeking and it was at ALM. From the first contact with "Max" to the financing experience with them - everything was smooth and I could not be happier with my purchase! THANKS ALM!

Jaron Johnson

17 de dic. de 2014

Once again Harrison showed great effort in getting me in the vehicle that i wanted ...services was fast and he went over every aspect in great detail. thanks again Harrison

RJ Whelan

15 de dic. de 2014

Made the buying process quick and easy. Very helpful. Will look here again for another car in the future.

Ana and Jeremy Gobert

13 de dic. de 2014

Harrison Tait's unwillingness and persistent to make us happy was impeccable. ALM has exceeded our expectations overall. A car buying process is always stressful but dealing with Harrison was a breath of fresh air.

Danielle

30 de nov. de 2014

They wrote a loan pending approval at 23 percent interest. Swearing it was approved, they sent the car home with me. The car salesman insisted I wrote a positive review before the process was done. I kept the car two weeks and then they called and said they couldn't get approval and would need more money. I went to get my other car back and they told me it would be no problem getting the title when I got there...I got there and then they couldn't give me the title cause it was Sunday. There was a lot of time and aggravation for nothing. I wouldn't waste my time going here again.

just a kid with a car

30 de nov. de 2014

Bought a used vehicle from Mall of GA locations, needed repairs immediately....called management no response. Out a lot of money.....these people will not stand behind their cars. They will not discuss with you either.

J. Howard

23 de nov. de 2014

Truly enjoyed my buying experience. The salesperson I dealt with-Casey New, was excellent and very professional. A real sense of integrity.

Steve Francis

22 de nov. de 2014

I came in to the dealership and Tim Wright approached me very respectfully and was extremely helpful! He has superior customer service and he went above and beyond to make sure we had an incredible experience while purchasing our new car!!! I will be recommending him to all of my family and friends! I'm sure he will be in management very soon!

brandonb

18 de nov. de 2014

Very pleased with the service and atmosphere with this dealership. Great inventory and prices.

BMW X3- Shopper

16 de nov. de 2014

Chris at ALM Mall of Georgia replied to inquiry promptly via email and phone. Chris was very polite and professional.

Deon Glenn

15 de nov. de 2014

I am very satisfied with my ALM experience. Diego helped me make a decision. He then went far and beyond to make sure im satisfied. He then passed the ball to his employees to make things possible for me to walk away with my new car. Great dealership and would recommend to anyone.

Danielle Lumpkin

15 de nov. de 2014

I was so happy to find my new car from ALM of Buford. Casey, our sales representative, was so friendly and helpful. Financing was fast and easy. I will never buy a car anywhere else.

Ben Phillips

11 de nov. de 2014

Harrison was " EXCELLENT " and very knowledgeable, he went above and beyond his duties to get me the car I wanted. He is very pleasant and I plan on buying my next car from him..... Thanks Harrison...

Marie

10 de nov. de 2014

My experience with ALM didn't start out to be that great - however I wasn't at the right location when I began. I started by contacting someone on the Internet chat about the availability of a particular vehicle on the website. I was told "Yes we have it, it's on my list", so I proceeded to drive 2 hours to get to the address in which the internet directed me, Pleasant Hill Rd, Duluth. Once there, a gentleman approached, inquired about what we were looking for and I told him specifically what I was after, he said "Sorry, we don't have that". I explained that I inquired via chat this morning and was told it was available still. He took his sheet and went into another area and within 2 minutes returned saying "Sorry, we don't have it, all I have is this one." which was newer and pricier than I was after. Leaving very unhappy, I found myself across the street at another dealership and in the midst of attempting to find a vehicle to my specs, I looked back at the one I had hoped to be reviewing at ALM I noticed the address I was at wasn't the one the car was listed at. I called and reached Isaiah and asked him to place his eyes/hands on the car before I drove another 20 miles to see it and talk about it. He took my name/number and within 5 minutes called me to verify it was indeed there. I was happy but also ticked at the same time. The first guy at no time expressed that the vehicle could have been at one of their other locations and nor did he even mention there was another ALM location in the area. I'm sorry but even if I wasn't going to make the sale at the location I work, I'd at least try to keep the money in the business and direct the customer to the other location, but I'd also have checked to see if what the customer was looking for was indeed at the other location as they were told it was still available that morning. Moving on - we arrived at the Mall of Georgia location - found Isaiah and the vehicle we anticipated on reviewing. First impression was that he was not going to be able to assist to the extent I was used to when dealing with salesmen because he's young and new in the sales business., I was wrong. Isaiah is very friendly, outgoing and willing to do what he can to help you in the purchasing of your new/used car. I asked him upon completion of the sale what he learned from us that would help him in the future and he actually told me several points that he learned over the past 2 days of dealing with my husband and I during this purchase. I look for others to not back away from new/young sales people as they may actually surprise you. I would recommend seeing Isaiah in the future to other buyers, just remember we all started from nothing.

Author of the review.

5 de nov. de 2014

Drama. That was the name of the game at ALM Mall of Georgia. I had salesmen fighting over who got the commission, the finance guy kept trying to bully me into finacing my vehicle instead of paying cash, items were missing that were listed in the advertisement...the list goes on and on. I should have left; I should not have purchased my vehicle from this dealership based on principle alone...but I did because I had invested so much time and energy to the process. Picking out the vehicle you want to buy is the easy part! You think that once you've decided to purchase that the hard part is over...but the paperwork, negotiation, getting the vehicle cleaned, etc. was simply a cluster. It is not a well-run dealership. It makes my head hurt just to think about my experience there. Save yourself time and energy and go to a different dealership. Trust me.

Rahul Sinha

3 de nov. de 2014

I had great experience in buying my BMW from ALM Mall of Georgia dealership. My Sales Representative was Harrison Tait. He is an excellent sales man. He helped gathering all the information about the car. He also helped me decide on the car I should purchase.I had over all very plesant experience buying this car from this dealership.

Heather Barnett

2 de nov. de 2014

My fiance and I drove from Macon, GA and ALM was the third dealership we went to but the first one that the salesmen were actually nice and helpful. Harrison and Kervin made this an amazing experience and I cannot believe we are driving home in a nice newer car than what I have. We could not have asked for better service than what we received here. I would recommend these guys to anyone in the market for a nice, new car.

Melissa Edwards

28 de oct. de 2014

Harrison was great to work with; excellent car buying experience. Negotiations were simple, pricing was competitive, and willingness of the team to complete minor vehicle repairs was appreciated. Great to work with overall, have recommended to other potential buyers and will continue to recommend to future buyers.

Lakiesha

28 de oct. de 2014

I came in not sure of what to expect due to loss of my previous vehicle. Prior to doing business w/HarrisonatALM, we communicated on a particular vehicle. Harrison continued to follow-up, while allowing me room to decide. He provided some great advice with regards to pre-owned vehicles. The day of the sale, Harrison did all he could to try to help me get the best deal until an amount that was within my budget was reached. Harrison is definitely a tender giant with great business sense. I would recommend him to anyone interested in vehicles at this location. The sales manager & Basil were also helpful during and after the process. Great team!!

Chenessa Morgan

28 de oct. de 2014

Harrison Tait has been a pleasure to do business with. I'm extremely happy with my purchase, and I will definitely refer others.

Brad & Brenda Claxton

25 de oct. de 2014

Ron responded quickly to our online inquiry, and provided us with accurate information about the vehicle. Harrison was very polite and professional throughout the process. He was patient with our requests and questions and gave us honest advice.

Steve Fouts

24 de oct. de 2014

Harrison was very helpful in helping me with my recent trade. This is our second purchase from ALM

Kate Holley

24 de oct. de 2014

Harrison was a great motivated seller. Made us want to be apart of the ALM family. Plan on repeating out business in the future!

George

19 de oct. de 2014

Matt T. Was very helpful, did all he could to make the deall happen. I definitely would buy from him again.

BellaBx

19 de oct. de 2014

I had the privilege of doing business with Mr. Harrison Tait. My overall experience with Mr. Tait was simply a true pleasure. He is an outstanding salesman who listened to my wants and specific details of my dream car. He can be depended on to do anything and everything within his power to ensure he delivers and went above and beyond for me. I am now a proud owner of my dream car. He is a tremendous asset to ALM and his customers.

DAVID R

19 de oct. de 2014

I WOULD HIGHLY RECOMMEND ALM IF YOU ARE LOOKING FOR A USED HIGH END CAR. MAKE SURE YOU ASK FOR MATTHEW

Captain Rock

16 de oct. de 2014

Sent a deposit to start the purchasing process. After waiting three days and not hearing from the dealership, called the salesperson; only to find out the vehicle had been sold. No word about a replacement, no offers, nothing, just a poor, I'm sorry. I even had friends to drive from Douglasville to see the vehicle to make sure it was a good deal. A few minor repairs needed; which was why I waited. To no avail. This is very poor business ethics.

Michael T

14 de oct. de 2014

Bought a car there recently. Acura MDX. Mathew Tellier was our salesperson. Great guy. Honest, helpful, straight to the point. Super customer service.....gave us a great price without the haggle. Will recommend friends to him if they're looking for a car.

Helena & Edin

12 de oct. de 2014

" Our overall experience was excellent. Harrison found us a car that exactly matched our requirements. He was very accommodating by finding the right car and the right price. We would always recommend Harrison and ALM to anyone searching for great service and a great car!"

Cassandra Dodson

11 de oct. de 2014

Harrison pays attention to detail and the needs and wants of his customers! Very impressed!

JessicaH

11 de oct. de 2014

Great experience! Went to ALM knowing what I wanted and came out with the vehicle of my dreams. Great customer service! I definitely recommend anyone who is looking to trade/buy a vehicle, salesperson Matthew! Great, down to earth guy! Really makes the process of spending money much more enjoyable! :)

Gary Lhamon

8 de oct. de 2014

Very polite and knowledgable. Showed us all the cars we wanted to see and made the purchasing process smooth and as enjoyable as it could be.

Bruce

5 de oct. de 2014

The quality and price of cars at this place is very good. Please ask for Casey, he's an older gentelman and a great guy He went above and beyond for me and my wife.

Jax Plata

3 de oct. de 2014

harrison tait help me find the car i wanted ,he answer all my questions and got me to the process very easy.

Don Scott

29 de sep. de 2014

The only negative was I had to wait over an hour to se the financial guy. Everything else was fine.

Terry Webb

28 de sep. de 2014

Harrison was a great salesperson to enjoy my car buying experience with. He was very helpful assisting me in the process and I had a great time during this visit. I found the car i wanted. A nice 2012 Camaro. And I drove from Alabama to get it. Thanks Harrison and the ALM staff! .

Cecilia Gresham

27 de sep. de 2014

Harrison was on the job from the beginning, he stayed in-touch with us keeping us aware of what we wanted as he got new products in.He was very attentive and personable. He made us very comfortable through-out the process of finding what we wanted in a vehicle and price range.He made our experience very pleasant.

emp

22 de sep. de 2014

The dealership didn't appear to be busy when we decided to purchase a Ford Edge from them, but it took over 3 hours to get missing floor mats, keys, rear wiper blade, sd card for navigation system and then process our paperwork. We paid in cash so credit and financing wasn't part of the hold up. Three weeks later still no title or tag information sent. I had to call the dealership to get the title and tag information created so I could get my tag.

James Christ

19 de sep. de 2014

ALM Mall Georgia is a great place to by a car. I Bought a H2 great deal and due bill items were done promptly and correct even detailed the car a second time and upgrade the brakes as it was a 4 wheel drive. The Sales Manager Terry is a great honest man Straight shooter. James Christ Grayson GA

Brian F.

16 de sep. de 2014

A few weeks ago we were unexpectedly in the market for a replacement vehicle. So after deciding on a BMW X3 (with specific options) we started searching the internet and found exactly what we were looking for at ALM. I read ALM reviews and had some concerns based on what a few folks wrote. Knowing full well that we live in an age of demanding consumers I decided to call ALM and give them a chance ... and Im glad I did. After a few phone calls to ALM I connected with Thomas Beveridge who was very responsive and easy to work with. So we made the trip from Western Pennsylvania to Georgia and we werent disappointed. In fact considering we drove 740 miles Thomas and ALM team were very accommodating and made our buying experience unexpectedly pleasant! What I found most impressive, after the sale Thomas followed through on everything he promised.

Robert Sorrells

13 de sep. de 2014

Went in to look at a Mini, and found great customer service. Harrison Tait was especially helpful, and quickly handled everything that I asked for. Feel like I got the car at a good price, and none of the unpleasantness normally associated with car shopping. I'd do business here again.. if I hadn't just bought a car.

Disappointed Customer

10 de sep. de 2014

Please do not be misled by the 5 stars for the buying process. In fact, this should make you even more cautious. The sales representatives at ALM Mall of Georgia were extremely anxious and accomodating as I perused the lot looking at vehicles. The service was "top notch" as I was led to sign on the dotted line. However, after signing, I realized that the "friendly" service staff was all a facade. I purchased a 2012 RX 350 in July. While examining the car, my family and I discovered the tire pressure light was on...thus indicating a problem. I was told by my sales representative that it would be replaced and to bring it back to the dealership the following week. Without taking you through the turmoil I have experienced, I will simply say weeks turned into a month. A month that has cost me countless dollars in gas as I do not live close to the dealership. Each time I was told to come to the dealership, I received an excuse as to why the service was not correctly completed. After four attempts, I was finally told to take my car to the dealership because the issue was under warranty. After taking the car to the dealership, I was told that ALM attempted to replace the sensor with a faulty part. Furthermore, it was not an authentic part; although, the car originally had an original sensor on it. The staff has continuously given me the cold shoulder. I have been unable to speak with my sales representative as well as the general manager. I was told that the gas that I've spent to bring the car to the dealership for service is my problem; although, they have been the reason the problem has not been rectified. I wouldn't recommend anyone to visit this dealership for a vehicle. I've even been advised by a car salesman at a reputable dealership that they sometimes buy salvage vehicles from the auction and changed the VIN number. While I do not know how valid this is, I would caution anyone before purchasing at this dealership.

Beverly Finney

10 de sep. de 2014

My car buying experience at ALM Mall of Georgia was great. Harrison Tate helped find the perfect first car for my 16 year old grand daughter. We ended up purchasing a 2009 Chevrolet Cobalt in excellent condition. I definitly reccomend this dealer for any car buyers !

Jeffrey

7 de sep. de 2014

By doing a little bit of research anyone will find that their prices on highline cars are some of the most competitive in the market.. PERIOD.. It also seems like they have good chemistry amongst all of the employees there. Matt Tellier was an honest, funny, straightforward, guy that I WILL be referring my friends to when they are car shopping. I realize used cars are sometimes less than perfect but he and his GM Terry Walda really went above and beyond in trying to recondition it to AS NEW as possible, catering to my needs. Could not be happier with my 2011 Acura MDX. The same car with a SHORTER warranty at Ed Voyles Acura was $2,300 more!!!!! No thanks..

J. Locke

27 de ago. de 2014

I contacted this dealer requesting more info on a listing that didn't have mileage or pictures. The rep that responded sent me pictures that were obviously a different car; when asked if he could send me the pictures of the car I was inquiring about, I never heard back. A couple days later, the car was gone. Beware if Troy Hollman responds to your inquiry because it doesn't seem like he knows what he's doing and will just waste your time!

Preston Whitfield

25 de ago. de 2014

Harrison Tait helped me find exactly what i was looking for. He has very good customer service and i will definitly shop here again thank you.

Southern Ms Fan

22 de ago. de 2014

i discussed purchasing a ford truck with your representitive, he was very knowledgeable and professional.

Kristen Buchholtz

17 de ago. de 2014

Upon arriving to ALM on Sunday morning, we figured we would arrive a little early before they open a 12 o'clock to scope out all the SUV's we were interested in. You know the saying, "The early bird gets the worm?", Well that was our sales associate Bryan Nelson! He greeted us with a smile and before ALM was even open we already knew what cars we wanted to test drive. He jumped on a golf cart and toured us around and truly helped us with narrowing down our choices. He is such a pleasure to work with and is full of knowledgeable advice. He is not your average car salesman! He truly cares and it shows! After spending the morning with us, he made the car buying experience enjoyable! He is so organized that the car buying process was a breeze. Come ask for him by name! Thank you Bryan for all your time and help! I will defiantly be back to see you when it is time to upgrade again!

Sheryl Montgomery

16 de ago. de 2014

Harrison, Provides awesome customer service! His no pressure approach is very easy to deal with, allowing you to make the best decision for yourself. Please allow Harrison to service you with your car purchase!

Grand Cherokee owner since 1995

13 de ago. de 2014

I purchased a grand cherokee here and will not be back. The vehicle I purchased obviously was never inspected. There was obviously a serious alignment problem as one of the front tires was dangerously worn out, sunroof didn't work and a daylight running light didn't work but that didn't matter to ALM. This is only the second used car I have ever bought with the first one being from CarMax. CarMax would have never let the jeep I purchased go to the sales floor. I have already spent well over $1,200 on this Jeep. It seems as though the sales people at ALM only care about the sale and not about customer satisfaction. I have learned my lesson and will never buy an uncertified used vehicle again and will stay away from ALM.

Kristin Lang

8 de ago. de 2014

Fast, simple informative service. Answered all questions. Great job overall.

Brittany R

7 de ago. de 2014

Our overall experience with ALM was great, it was by far the easiest, fastest vehcle purchase I have made to date. Harrison was our sales person and he made the impossible, possible. I would highly reccommend ALM to anyone looking for a great car, at a great price, with friendly sales people. We will be back when it is time to purchase another vehicle.

April B.

2 de ago. de 2014

Came from Atlanta to look at a vehicle. I had called ahead, but the salesman was unavailable when I arrived, however another salesman was happy to help us. Vehicle was nice, selection was great. Overall a good experience.

Annette Callen

2 de ago. de 2014

He was very patient. Had great interest in helping me and my husband. He took his time in explaining the features of the car to my husband. He has a very pleasant personality. I would recommend my friends to him. Great worker to have with your company.

Michael Callen

1 de ago. de 2014

great customer service. Harrson took great care is helping my wife and I select a car for me. I appreciate his honesty and care in my quality decision.

Allan McNab

29 de jul. de 2014

Good experience. Very calm and explained all features. I will do business with Harrison Again!

Willy

25 de jul. de 2014

I bought a GL 450 and on the paperwork it was written that the dealership owe me the nav dvd, but it has been more than 2 months I still have not receive it yet. Everytime I call or went to the dealership they always ask me to wait a week and another and always blame other people for it. Very unprofesional.

Sunday

23 de jul. de 2014

Had a terrible experience at this location. Bought a 2011 cadillac escalade on June 7th. On the 20th heard some rattling sound from the engine. Had only put 400 miles on this vehicle. Took it back to them. They took me through hopes to get this vehicle repaired. They pushed the repairs to the third party extended warranty that i paid for. This vehicles's engine lifters, cams had to be replaced. They promised paying for some of the repairs including my deductible but as of date they are still giving me the run around. They put me through a lot of trauma. I was out of work for a while because of this incident My sales man was Thomas Beveridge. I recommended a friend to them after i bought mine. My friend bought his vehicle on the 14th of june. I was promised a referral fee for recommending a client. As i speak, they have been giving all kinds of reasons while i have not received my check. I will not recommend anybody to them.

usn navy

19 de jul. de 2014

even if you buy a warrenty ALM, is slow too respond, nice frendly people clean enviroment,. They could follow up after you purchased car or truck but there on too tha next sale.............

Linda Fletcher

17 de jul. de 2014

harrison gave great service, resoved all my issues ,worked hard to make me happy.I will reccomend him in the future.

Littlej

16 de jul. de 2014

I was on the market for a BMW 535 X-drive and was looking for one with a beige or grey interior. Most BMW's on the market today have a black interior and I was finding it difficult to locate one. ALM's 4 locations provided me with 10 diffrent 5 series with the lighter interior and a price that couldn't be beat. I bought the car and had it shipped to me(first time ever buying a car sight unseen/undriven). I have been SO happy with my purchase and the BMW looks and drives great. Thank you ALM!!!

Joe Crabtree

16 de jul. de 2014

After searching for weeks we found the vehicle we wanted at ALM. Our salesman was Harrison he worked with us and gave us the deal we wanted.

Jessica Dingle

16 de jul. de 2014

Overall all Harrison Tait made this a quick,easy and painless process. From quickly meeting us at our car. To assiting me with all my questions concerning the vehicle purchase to offering to help with financing. He made us laugh and was verify friendly. This is the second vehicle we have purchase with ALM and I will definetly make them my 1st choice in the future. Thanks for an enjoyable experience.

Jacquelyn Harris

12 de jul. de 2014

I came in only to see the car that I viewed online, not to necessarily purchase a car today but just to look. I was disapppointed in the vehicle I came in on. But Harrison immediately asked if there was something else I would be interested in. I was not sure at the moment what I wanted. He did a good job in finding out what I needed and using it to my benefit. His keen perception took him to the cars that were in tune to my taste. The first car on the list was very satisfactory so much so that I purchased it today.

Phil Boyd

12 de jul. de 2014

My sales person Ronnie Oliver was excellent and the Tom he finance guy made things very simple. I had an excellent experience Phil Boyd

SC Couple

11 de jul. de 2014

We bought a car yesterday from the Buford location. Simple process, great salesman(Ron Oaks) and fast service. We left feeling very happy about the entire experience which is a first time for us in the car buying process. Thank you all for your help and service!

Love my ML350

7 de jul. de 2014

I came in to purchase a vehicle after the test drive was able to view a clean carfax report. Decided to wait a few days to shop around and there was not a better deal within the Atlanta Metro area. My salesman Kirven was upfront, no pressure,awesome customer service!!!!!!!!

Patty

5 de jul. de 2014

We asked a lot of questons about a broad variety of makes and models of cars and he was able to answer with specific information. His customer service while we were shopping was above and beyond comparison to any other sales person we worked with at any other dealership. I highly recommmed Harrison and ALM to any one shopping for a car. They have a huge selection and the customer service is unequalled. You're making a mistake if you buy a car before you've looked here.

clos

4 de jul. de 2014

Has cars listed for sell that had apparently sold over a month. Example the 2010 Lexus IS 350c ! Take the listing down and stop trying to sell people something else!!!!

Greg Musgrove

4 de jul. de 2014

I had a great experience working with Harrison. He was patient and found the car that fit our needs!!!!

French T Taylor

4 de jul. de 2014

The process was pretty quick and they accomadated my needs.

Alim Rasheed

2 de jul. de 2014

My experience here started out rocky.....But whats important is at the end i got the deal that i came for and the salesman, Mr Tait, made the deal.

Janine82

1 de jul. de 2014

I was not looking forward to having to buy a new vehicle for me and my family. But I needed to, so I stopped here first after looking around on the internet for a while. Matthew was my salesperson, I am very satisfied with him, the car, and the entire process. If you want to skip all the games and charades of buying a car, I would suggest going there and asking for Matthew. We pulled up and left with our vehicle in about an hour. The last time I bought a car, I spent half the day there! This was soooo much better. Matt also told us what to look out for if we were to buy a vehicle from other dealers if we found something that we wanted; signs of a real and genuine person. I would def buy again!!!

Unsatisfied

27 de jun. de 2014

Have you ever been yelled at by a sales person because you just want your car back from a simple repair? Why should it take over a week when you told them when you needed it back, but they ignored you. From the beginning this dealership was a disaster. The car was not as advertised. The promised repairs were mediocre and even had to be redone, twice! Customer service was only good before the sign on the dotted line. The car was not available when we went to pick it up. It wasn't detailed as promised. The car mats went missing. The paperwork and documentation caused us extended delays with getting the tag and title. Overall, the worst experience I have ever had buying car.

Small budget individual

24 de jun. de 2014

I was looking to buy a cheap vehicle from here. I called asking about a particular vehicle. The sales person I talked to told me he would call me back to let me know if they even had the car. He never called. I called them back wanting a little bit of back info about a reported accident the car was in. I was told by a different sales person that: -None of them knew any of the information about it, -That if what I wanted was back info that car wasn't the right car, -And that none of the people there could help me. -I did not buy

I. Marcus

24 de jun. de 2014

I purchased a 09 BMW 535I from this location on May 22nd. Over the memorial weekend the engine lite came on and all lost power. I returned the vehicle back to the dealership for servicing on May 27th. The dealership promised to do a full diagnostic and repair the issue. I received the car back June 3rd. The car drove even worse then before. Dissatisfied with the service job done at the dealership, I took the vehicle to my neighborhood BMW dealer to do an official diagnostic. BMW ended up quoting over $12,000 of work needed to be done and wondered how I even got the vehicle to them "safely". The car was out of factory warranty, but BMW fully backed me in stating that the car was not even in a "selling" condition. The car is still in at their service station today and the staff has been dodging calls all day. Please if you read this, save your money and time!!

Art Bass

24 de jun. de 2014

Mr. Harrison Tait was a very big help. We really appreciated his services. We would highly recommend him to friends and family.He made our experience very pleasant.

F150 Girl from Florida

20 de jun. de 2014

We drove all the way up from Florida to buy a truck across the street from ALM-Mall of Georgia at the Mall of Georgia Chrysler Dodge Jeep Ram (which is a dealership I HIGHLY DO NOT RECOMMEND PEOPLE GOING TO!!!!! EVER!!!), but instead we went with ALM!! Matthew Tellier was our salesman that we worked with and he was very nice, helpful, and he didn't play the typical game that dealers like to play! We told him...BOTTOM LINE of what we wanted...And that's exactly what him and the ALM General Manager delivered! VERY HAPPY with the vehicle we purchased and our overall experience with ALM! Next time I need a car...I might not even shop around...I might just drive right up from Florida and go to ALM- Mall of Georgia and BUY ONE FROM THEM! :)

Shridhara Palan

15 de jun. de 2014

It was a nice deal from ALM for me. Harrison Tait is good sales person to work with in closing the deal.

YachtLender, jhamilton

13 de jun. de 2014

I purchased a 2011 Infiniti G37 from ALM Mall of GA on June 6th. I want to praise Mark and Tom in finance for putting up with me as I myself am a finance manager in a completely different industry. Both Vivek and Tom were both exceptional and exceeded my expectations. I will definitely purchase another vehicle from these guys again in the near future

Darin Vogt

12 de jun. de 2014

Great experience. Quick and no hassle. Matt was great.

Donnie Washington

11 de jun. de 2014

At first I was kind of disappointed because the vehicle that i saw on the internet was not avaiable. But Harrison Tait assured me that I was not going to leave without a car. Well he was right and he also got me the loan that I was comfortable with,Thanks Harrison!

Jenna Wright

11 de jun. de 2014

It was okay. He was very friendly and knew what I wanted. Actually refused to show me another car. I ended up buying the car that I first drove.

Claudia McLaren

7 de jun. de 2014

We bought a used Volvo XC90 with trade. We were treated well and would recommend Harrison Tait and the dealership.

Lindsay Barbarino

3 de jun. de 2014

After searching all day, my last stop was at ALM and their motto is "the search ends here.." they weren't lying. Harrison Tait found the exact car i had been searching for, for weeks also got me to work on time. Made my entire day! Would recommend him to anyone searching for a car! Thank you so much for your hard work and time!

Jillian B

31 de may. de 2014

We looked for a vehicle for over TWO years before finding our GMC Arcadia at ALM. The ALM team made it so easy. Our salesperson was Harrison (Super nice, not pushy at all). We found the SUV on Friday, drove 400 miles on Saturday, test drove, filled out the paperwork within an hour and were out the door. Definately would recommand!

Christine Padmore

31 de may. de 2014

Harrison Tait was an excellent sales person and very personable. He listened to me and gave me the best deal for exactly what I wanted.

Mike M

28 de may. de 2014

My experience was great. I called looking for specific vehicle and my call was returned promptly. I was shown the vehicle i was looking for and it was just what I was looking for. Vivek Mark was a huge help in getting me the price i wanted and helping me in getting financed for my new vehicle. I had great experience at ALM.

Randell Washington

23 de may. de 2014

Deal was an easy experence. I would truly recomend this sales person.

Chris Sanchez

23 de may. de 2014

Harrison at ALM was easy to work with and friendly. I would recommend this dealership, but do your homework on makes and models prior to visiting. There are so many to choose.

Jason Lavender

22 de may. de 2014

Harrison was very attentive in our needs for purchasing a car at the right price. He listened, and was very accommodating in finding the best car for our price range. I would highly recommend Harrison.

Tomeka Hardeman

21 de may. de 2014

Harrison Tait was an excellent and honest salesperson throughout the entire process of purchasing a car from ALM......He was promptly at the office on time to meet me and very courtesy while demonstrating exceptional professionalism in answering all my questions precisely. He was conscious of my valuable time and I really appreciate that. Harrison is a tremendous asset to the ALM company.

Christian Leal

18 de may. de 2014

did there best to help out every way possible. Harrison was very helpful. great service all around.

Mary Franze

17 de may. de 2014

Came to buy a car for my son. Bought an Infiniti for him, was so comfortable with the process and experience decided to buy a Mercedes for me. Loved Harrison. Recommend ALM.

Michael Franze

17 de may. de 2014

very knowledgeable and friendly. This was my first major purchase and he made it a very easy and relaxing process

Cheryl Butler

17 de may. de 2014

Working with Harrison Tait has been an awesome experience. He was very patient with me while I made up my mind, going back and forth over a span of 2 weeks. Great experience all around. Thanks for helping me make the right decision in picking the right vehicle.

Jamane Pearson

16 de may. de 2014

Harrison was very helpful in helping us find the vehicle we were looking for. Harrison did a wonderful job helping us with all our needs.

Shar-Da' Massey

16 de may. de 2014

I worked with Harrison Tate. He did an awesome job on finding me a car. Even when I was discouraged about finding a car, he got all the managers involved and made sure to find me one. He really worked hard on this sale, and I am overwhelmed with the service I received. I absolutely love the vehicle he found for me!

Devona Shofner

16 de may. de 2014

I worked with Harrison Tait at Atlanta Luxury Motors Mall of Georgia in Buford, GA. He was awesome! He understood our needs and worked with us to buy the car that we wanted and best suited our needs. If you're looking to buy a new car, I would highly recommend Harrison and the team at ALM.

Stuart

10 de may. de 2014

I have lived in the Lawrenceville/Buford area for over 25 years and have purchased my share of new and used cars. My recent purchase of a 2010 Toyota Tundra for my son was one of the easiest, most hassle free experiences I have had to date. My salesman, Thomas Beveridge listened to my needs and helped me find exactly what I was looking for. Thomas was knowledgeable and assertive, without being overbearing. He did exactly what he promised he would do, before and after sale. Bottom line, I got a great car, for a very competitive price, and everybody's happy. I would recommend this dealership without any reservations. They have a great selection of vehicles, and they have quality folks like Thomas Beveridge to help walk you through the process. Simply a great car buying experience.

Kelly Gill

7 de may. de 2014

This is the first time I have ever felt compelled to write a review regarding an auto purchase. Last week I purchased a Ford Flex from ALM in Buford, Ga. The sales person was very friendly and didn't hover over me and allowed me to select the vehicle what I felt my family needed and could afford. My credit score is far less than perfect because of a past loss of income. Mr. Kieron, the finance representative worked to get me a payment on the car I wanted at a price I was more than comfortable with. He explained in detail all of my options. So I would tell everyone! Don't second guess your credit. Talk to the good people at ALM to get you into a vehicle you deserve at price you can afford. I would purchase another vehicle from this company.

Richard Liebman

4 de may. de 2014

Harrison and Kirvan did a great job showing me the cars that I was interested in. They were very flexible in the terms that we agreed upon and to the we-owe items. Can't wait to drive the car home.

Charles Strickland

3 de may. de 2014

Mark Vivek was the salesman, was very good and got us in an out in quickly. The deal we got was unbelievable but true when we got there so we are very happy with the sale. Tom Fannon was our Finance guy and was very good. Thanks Mark and Tom

Torben Ladefoged

29 de abr. de 2014

Easy and great buying experience. Harrison was very helpful in any aspect - it did take me awhile to make a decision, but they were helpful in every way and helped me find the right vehicle for our family. Thank you.

West Glisson

25 de abr. de 2014

The sales agents were great with helping me with what I needed. Answered any and all questions I had about the vehicle. The experience ended with a great purchase.

James and Carolyn Carman

20 de abr. de 2014

Overall, a friendly place to do business. The actual buying process was a slow one, but we were happy with the facility & service.

Jason Ross

19 de abr. de 2014

I came to ALM to look at a few trucks. Harrison Tait was the person who helped me. He spend several hours letting me test drive 2 different trucks. He wasn't pushy and let the trucks sell themselves. I ended up buying a Ford-150 and am very happy with the experience. I would recommend ALM to a friend and especially Harrison.

Bob from PTC

17 de abr. de 2014

Very fair folks to do business with. Worked with KC and Terry. Both were most pleasant and professional, listened and responded to all of the customer's issues, concerns, etc. throughout the transaction and I was treated in a most fair, reasonable and decent way. With many previous car buying experiences elsewhere, I found this most unusual for a dealership and incredibly refreshing! After the "sale", their follow-up with taking care of preparing the vehicle for delivery was simply amazing as they kept their word and attended to every detail. I would highly recommend these folks and will be back! Definitely worth the drive...

Deanna

12 de abr. de 2014

My overall experience with ALM was fantastic. My sales person was Harrison. He was extremely friendly and very helpful in answering any questions I had about the car I was looking at. They also worked with me in regards to my budget and what I was looking to spend. I'm very excited about my purchase and can't wait to drive my car! The dealership was clean and very easily accessible from I-85.

Cindy Kirk

9 de abr. de 2014

Great experience dealing with Harrison.Very helpful and we would recommend this dealership to our anyone looking for a good deal.

Robinson, Walton

7 de abr. de 2014

This has been the best car-buying experience EVER! K. C. took great care of me. I went to ALM late on a Friday evening just to look. K. C. & his team made me feel comfortable and appreciated without rushing or pressuring me. He and his finance manager ended up staying past their already late hours to help me get in the car I wanted at the price I wanted. I have a crazy schedule, but ALM's extended hours and being open 7 days a week made it convenient for me to go when I could. Even after I bought the car and took it in for a minor service, I was treated just as nicely post-sale as I was before I bought the car. All car sales people promise to take care of you, but K. C. and his team really did. I would recommed them to anyone!

Toy "car buyer"

5 de abr. de 2014

I thoroughly enjoyed my experience with Mark, Wade and Kieron. They exceeded my ALL my expectations. Mark and Wade worked together to ensure I received the car a good reliable quality car. I will send all my friends and family to ALM (Cumming) and I will be a repeat customer.

Lance L.

3 de abr. de 2014

I purchased a 2011 Infiniti G37 from here recently after spending several weeks searching the country for the best deal. Short of a couple of deals in Palm Beach Florida, this was the place. Beat the local dealers from MS by around $3,000, or around $2,000 if I account for travel and other fees it took to get behind the wheel. I tried to get several dears in MS, LA and TX to beat the price, and none would. Thomas Beveridge was my salesperson and was a super-friendly, talkative guy who seemed very sincere. After securing my own financing and hiring an inspector to go through the car from end to end, I booked my flight. Thomas gave me a ride to the dealership where I met with the financing manger Tom Fannin. Tom beat the interest rate I had secured by half a point. (got 3.5% on 72 mo). However, he flat out told me that the underwriter would only approve the loan with GAP coverage, which was another several hundred bucks. I was very suspicious of this but the monthly rate worked out lower than my financing would have been, so after questioning him a little, I pulled the trigger. Later, I called the financing company, and they told me "you got duped," because, "we would never require that." The good news is that they will cancel the GAP and apply that towards the principal loan balance. No hard feelings, Big Tom! After all my preparation, I'm rather impressed by the fact you got that by me. All in all, I got an outstanding deal on a great car. This and a couple dealers in West Palm Beach, Florida, are the best-priced places in the country to buy a slightly used Infiniti. FYI: All Infiniti lease turn-ins that go to auction are sold from ATL or WPB, which is why wholesale dealers are able to "turn and burn" with such low prices.

Alice

2 de abr. de 2014

I had called in from Alabama regarding a car. Mark looked at the car, and took all my information and helped me with the process. The car was still there when i got there and the whole process was pretty easy. I would have appreciated if the scratches were removed before i got there though.

tdred

1 de abr. de 2014

overal service was great I would recommend anyone to shop at this location.

Amair and Michael

1 de abr. de 2014

Marcelo and Mark were great help in finding the right car. They took time for our buying decision, entrusted the car to us for a visit to our mechanic. Everything was taken care of.

jorge arevalo

1 de abr. de 2014

this is an good place to buy a car. i had a problem wit the car i bought and i brought it back they fix the problem really quick.and overall i recommend this place to anybody that is looking for a car.

Melony Burgess

31 de mar. de 2014

Harrison Tait was very patient, kind, and professional! ALM was awesome!

SC Family

30 de mar. de 2014

We drove 200 miles and got a great deal! The service was excellent. Matt helped to make what is usually a very stressful transaction a very easy, pleasant experience.

Matthew M.

28 de mar. de 2014

Really laid back environment & fair pricing. Art was really pleasant to work with and a lot more enjoyable process than other dealerships I've been to in the area.

Barbara

25 de mar. de 2014

Tom Fannon handled the financing of my recent Lexus purchase. Although I came in to the dealership pre-approved for credit, he offered me a better deal, which I took. He was a pleasure to work with - friendly, knowledgable, and helpful. I would recommend this dealership to everyone.

Ginger Rollins

23 de mar. de 2014

Easy - didn't try to cheat me, nice experience. I'm very picky and I ended up purchasing the first car he showed to me. Very polite, honest (which I wasn't expecting). Would buy again here.

Cad fan Ed

19 de mar. de 2014

As we all know car shopping can be a hassle. But we didn't experience that when working with K C New at this dealership. He was straightforward, helpful and happy to help us get into the car of our choice. After visiting two other dealerships that same day, it was pleasant to deal with someone with whom we could connect. We drove away in our new vehicle, happy and satisfied.

HappyCustomer

17 de mar. de 2014

Friendly, knowledgeable staff. Easy negotiations. Top dollar for my trade, and beyond competitive pricing. The only annoyance was not filling the fuel tank on my newly purchased SUV.

Basia

15 de mar. de 2014

Thomas Beveridge provided excellent customer service. He went above and beyond in helping me. The price on my GX 470 was the best in town. I am very pleased and would work with Thomas again.

kim

15 de mar. de 2014

All the cars we looked at were very clean, and were reconditioned properly. The atmosphere in the showroom was energetic and upbeat. Everyone seemed in great spirits, and NO pressure at all. They have the best prices around in a city that already has very low prices. Call and ask for Matthew and Colby!!!

Nicholas

13 de mar. de 2014

Kevin made the buying process effortless. He was a great salesman.

Elizabeth Sheridan

12 de mar. de 2014

I had been looking for a great car, for more than 10 days until I arrived to ALM Buford, a very energetic sales man named Harrison Tait, comes and tried to advice me about every different car I asked about, always very positive and patient, without been pushy, he helped me in the best way a customer needs. I could buy my car feeling very confident and happy. Thanks ALM and Harrison. I recommend this place to anyone who wants a first class automobile.

Shawn

11 de mar. de 2014

If the salesperson was trying to make a sale I figure anyway within reason you would want to make sure that your cars can move off your lot . He didn't try hard enough to make a sale . True I did not have cash it was a cash vehicle still couldn't try to work something with me trust me the car would've been sold that day.

Craig Belcher

9 de mar. de 2014

Harrison did a very nice job, as did Terry the General manager, I would recommend purchasing a vehicle from these guys.

Mr. and Mrs. George-Patrick

8 de mar. de 2014

Called yesterday and made an appointment for today with Emmanual. Came in for our appointment and met with Harrison. We went on the test and was impressed with the performance of the vehicle and extremely impressed with Harrison's customer service approach. Very satisfied with our experience.

L'Anda Benton

7 de mar. de 2014

Harrison Tait was amazing! He knew what he was talking about and answered all of my questions. I would definitely do business at ALM Mall of Georgia again! I will also recommend it to my friends. Great service, quick and easy sale!

Jennifer Patterson

6 de mar. de 2014

Harrison Tait did an excellent job. He made me feel very comfortable and answered any and all questions that I had. He was very courteous, friendly, and did business in a very professional manner.

morgan

5 de mar. de 2014

HORRIBLE EXPERIENCE!!! They LIED about financing up front - sales people made financing promises they could NOT keep. The "finance guy" even admitted that. We would not even look at cars here again. (not to mention they were the dirtiest cars we saw)...if they didn't have the EXACT car we were looking for, we would have walked out quickly. NOT family friendly. You could tell the sales person was annoyed that I was looking carefully over the car. After reflecting on the whole experience, I would have waited until I found another car exactly like the one I wanted and gone with a much less "shady" dealership. You will get the "typical used car dealership" experience here - don't expect any more from these people. Go somewhere that will treat you better!

M.R.

4 de mar. de 2014

matt is the man you guys need to come see he is the man. very polite and works well with all the people he works with. never tried to force me to anything. one of the best buying experiences of my life hands down.

Cadillac lady

4 de mar. de 2014

I've always dreaded buying a car but Matt made the whole experience smooth and easy! No pressure which I loved!!

Josh Millen

1 de mar. de 2014

.Was really satisfied with my sales rep Harrson Tait, Didnt expect to come in and get approved so easy. This is my first finanaced car, He really worked with me and made it possible to drive home in a new ride in a few hours.Great selection of cars, look forward to future ownership threw this dealership.

W.D. Full

28 de feb. de 2014

The quickest and best experience I've ever had in purchasing a vehicle. No run around looking at different vehicles. I asked Kevin Mulligan to show me the vehicles I was interested in and he directed and showed me what I needed to see in the vehicles I was interested in. Once again, great service.

Dina Walker

25 de feb. de 2014

I would say the service was good from Ron/Harrison ...

bmwaficionado78

22 de feb. de 2014

I am not one to complain and my salesman, I forgot his name, did an excellent job and listened to my needs. Once a price was agreed on, I was directed to Tom fanning, who would be doing my paperwork. From the start, Tom had an arrogant and stuck up attitude. When I would as a question to get a full understanding of the paperwork I was signing, he would get aggravated. At one point he even rolled his eyes, like a female, and stated I've already explained that; you don't understand what that means?" He single handedly ruined my entire buying experience. I would buy from ALM Buford again but DEFINITELY would NOT recommend seeing Tom fanning! ask for another finance manager so you can feel good about buying!

Mr and Mrs Wood

18 de feb. de 2014

Harrison was very attentive to our requirements and walked us through our various options. Equally important I don't like hard sells and Harrison was perfect in this sense.

Linda XXXX

17 de feb. de 2014

I recently Bought a Vehicle from mike and his over all demeanor and professionalism was a very nice and unexpected delight!!!! we bought a infiniti and we were actually sitting in another dealership when my husband found the add from cars.com and saw that it was actually 3700 dollars cheaper than the car we were about to buy.long story short mike saved us thousands of dollars and 3 full points in interest rate WE will never buy another car any where else except from mike owens and i highly recommend everyone i meet to do the same

Kory

15 de feb. de 2014

I worked with Matthew and Harrison and it was the easiest car buying experience of my life. I can't recommend ALM and both of these guys enough.

Jones

11 de feb. de 2014

I went to see the 2012 Nissan Murano LE. Price was great but when I got there I found out that truck is simple base S model and they are advertising it as LE package. There is huge difference in both Models. After that salesman was trying to sell me some other cars. I came home and did some research most of their Ads are listed online are not correct. They are listing those as SL LE SEL and Loaded packages and cars are not what they are listing. Its like on all their Locations. I am not sure how autotrader and cars.com is not doing something on them. Its just not fair with customers. So, before you plan your visit there make sure do your own home work. thanks

Not impressed by Mr. 200,000.00/year

9 de feb. de 2014

I am not one to complain, but I had the worst car salesman experience I have ever had today at ALM Mall of Georgia. I called in earlier this week interested in a car and Ronald was the one who contacted me back. He told me he would check on a few things and get back to me. Never heard back from him. I asked about the tires on the car and he told me they were brand new put on by ALM when they got the car in. Since the car was from the North, I asked about the rust and he said that the car was undercoated. When I get to ALM today, he had no clue who I was, and on top of that, everything he told me over the phone(tires, undercoating, etc.) was a lie. And when I asked about it, he simply said "oh, I guess I lied." I understand mistakes and getting cars mixed up, but telling me you lied is not really something I want to hear when I am trying to purchase a car. He did tell me that he just recently had knee surgery and he was on pain meds, so that is why he didn't remember a lot. My dad knows A LOT about cars, and every time I would ask a question, his answer was usually "I don't know," and I think he would get upset when my dad would answer the question. The car was really not in as good of shape that it looked in the pictures and Ronald's answer to that was "that's why the car is so cheap." Again, not really something I want to hear. Next, he appraised my car. He came back with a number that I was not willing to accept, and I was not upset about it because I know that that is how the industry works, but he seemed to get mad at me and told me that I was wasting his time. He told me he makes $200,000.00 a year and to leave. Honestly, I am not an unreasonable person and I know that everyone has a bad day every now and then, however, for him to get his panties in a wad over me not accepting his low ball appraisal price, telling me how much he makes a year, and telling me to leave, that is just unacceptable behavior for any professional salesman. Now, do I think that all of the salesmen at ALM are like this, absolutely not. Actually some of the other salesmen seemed very nice and professional and when I called told my story to the manager, he was very polite and concerned about how I was treated, BUT due to my experience here, I will NEVER go back.

Jennifer Burch

8 de feb. de 2014

I would definitely refer my friends and family to come see Harrison at Alm Mall of GA.

Shah Alam

7 de feb. de 2014

Their customer service and Buying process is very very good. Just 1, 2, 3. I like Mr. Harrison who deals with me.

Hannah Manley

1 de feb. de 2014

I bought a used 2011 Volkswagen Touareg. Harrison was the salesman who helped me and he was very helpful and was able to show me my different options. If I ever need to come back to ALD, I will definitely ask for Harrison again.

Mark Atl 2001

25 de ene. de 2014

Smooth & easy, ho pressure transaction. Great customer service.

Ed Reuteler

23 de ene. de 2014

Bought an Infiniti from Harrison at ALM. I couldn't be more pleased with the car or the process. I was in and out the door in about an hour. Great value and service. Ask for Harrison when you call.

Brenda

23 de ene. de 2014

I was pleasantly surprised with my latest car buying experience at ALM. There wasn't any of the usual haggling, and hours long process usually associated with buying a car. I have bought many vehicles in my life and this was easily one of the best deals AND experiences that I've had. I bought a G37 for a family member for at least 3k under book value. The prices are very competitive and Matthew was very easygoing and helpful.

Jay Johnson

16 de ene. de 2014

my salesman was awesome at getting me in the car i wanted. his team was efficient and showed great salesmanship. thanks again harrison and atlanta luxury motors!!

Raul Torres

16 de ene. de 2014

Facility clean, nice staff especially the salesman I dealt with, Harrison Tait, really made this experience a pleasure. Would love to deal with this person again.