RCS

6 de jul. de 2016

As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I recently went back to work with those two to get into a 2016 Forester 2.5i Touring and I absolutely love my car. I also loved how easy those two made the process. Steven listened to what I wanted, how I wanted it, and when I wanted it and with Paul, Steven made it happen in aa easy and painless way. Those two are a father and son power duo! For those reasons, I have become a loyal customer and will look to them in the future for all of my car needs and will continue to refer them to others.

Kzimmy313

22 de may. de 2016

The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car buying experience a pleasant one.

C Kasler

17 de may. de 2016

This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were disturbing. They are looking out for themselves and could care less about the customer. Part of the maintenance package for the Outback Subaru is to have a free oil change and tire rotation up to 24,000 miles. The owner's car had 5000 miles and was less than 2 years old. Yet a bill had to be paid for that service. We asked to be reimbursed but were told since the owner didn't actually bring the car in for the service, we would not be able to get our money back. Not only that, the service department manager insulted me in a recorded phone call. We will never give this dealership our business again.

ckasler

16 de may. de 2016

This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were disturbing. They are looking out for themselves and could care less about the customer. Part of the maintenance package for the Outback Subaru is to have a free oil change and tire rotation up to 24,000 miles. The owner's car had 5000 miles and was less than 2 years old. Yet a bill had to be paid for that service. We asked to be reimbursed but were told since the owner didn't actually bring the car in for the service, we would not be able to get our money back. Not only that, the service department manager insulted me in a recorded phone call. We will never give this dealership our business again.

customer

16 de may. de 2016

First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Paul Simpson told me that USAA is not in the car buying business, and wanted to explain that to me. I did not want to waste his time or mine and asked him if he would get the fax they sent. Once he did that he came back and said, "Well that isn't even the car you were going to buy." So, I said I'm sorry. He goes, "Oh so your sorry now! After you were rude to me." I said that I wasn't rude to him, I just didn't want to waste his time or mine. He said, "Oh, you want to talk now, well I'm not talking to you and there's the door." So, I left. I will not go back.

Customer

16 de may. de 2016

First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Paul Simpson told me that USAA is not in the car buying business, and wanted to explain that to me. I did not want to waste his time or mine and asked him if he would get the fax they sent. Once he did that he came back and said, "Well that isn't even the car you were going to buy." So, I said I'm sorry. He goes, "Oh so your sorry now! After you were rude to me." I said that I wasn't rude to him, I just didn't want to waste his time or mine. He said, "Oh, you want to talk now, well I'm not talking to you and there's the door." So, I left. I will not go back.

FlOutback

1 de abr. de 2016

I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the service manual requires much more at that interval. The parking brake doesn't work and that was missed on the inspection leading me to believe the inspection is not very thorough at all. I was told I would receive a call to schedule the brake repair, and I have yet to hear from them after a week.

Robert

29 de mar. de 2016

Got an oil change and the service took about an hour to finish. Not sure why it took so long, even though I did have the car washed also by them.

CathieH

21 de mar. de 2016

On my visit in Feb, the printers were not working. I had to replace tires. I was promised copies of work done and tire warranty info. I have sent an e-mail and phoned twice, with promises that papers will be sent, but nothing happens. The people I talk with always sound friendly and apologetic but nothing happens.

navfed

19 de mar. de 2016

Best Dealership in my opinion. Service Department is top notch. Knowledgeable staff and technicians. They updated Showroom and waiting area it is comfortable and inviting.

tim1611

14 de mar. de 2016

Purchased a pair of wiper blades at your dealership while getting my oil changed. Sorry to say they didn't last a month. If I lived in Pensacola, I would have returned them. The quality was poor. Auto parts stores state that they don't even sell those cheap brands anymore. Other wise, experience was excellent. Had to purchase another set of blades

Rodney and Marte

6 de mar. de 2016

We knew the exact vehicle we wanted. Drove to Atlanta Ga., Mobile Al and everywhere in between. We had a certain amount of money. Stopped by and saw our dream vehicle. We pay cash for everything and because of that we had no credit. We figured no way we could get the ideal used vehicle which had low mileage. Brian Jones never gave up. He worked hard for us and got us financed. No surprises, smooth transaction,

Peter Higgins

23 de feb. de 2016

Efficient and most pleasant - the qualities I need in servicing my Subaru Legacy R ...and if it's possible you have improved your scheduling to handle routine lube/oil without an appt - terrific!

SubaruAmie

14 de feb. de 2016

Anderson Subaru staff always make me feel like they are happy I am there. They seem genuinely concerned about whether I got what I came for and that they have answered all of my questions.

pearson33

19 de ene. de 2016

I was pleased with my visit, HOWEVER I WOULD APPRECIATE YOU NOTING MY FATHER CURTIS SWEENEY IS DECEASED. I BROUGHT MY BUSINESS TO YOU BECAUSE HE RECOMMENDED YOU. I had to take a day off work to come over, I live in Mobile. In further communications I would appreciate you addressing me Michael Sweeney. Thanks for your consideration in this matter.

Nurse Wendy

17 de ene. de 2016

Came in for oil change. Waiting area very nice. Great coffee, friendly staff. They forgot to re-set my car reminder for oil change so now every time I start my car it tells me it's time to change the oil. Aside from that, everything was great!

AWD Outback Guy

13 de ene. de 2016

We are a military family that transferred from WA. state to this area. I have previously had my Subaru Outback serviced at another dealership because it was located closer to my residence. Frankly, I was inconvenienced with their appointment schedule. Anderson staff is always courteous in assisting me with in/out service especially Maria Ceasar because they know I have to wait for my vehicle. Well worth the extra drive to this dealership!

janclinton

6 de ene. de 2016

Oil change was completed promptly. I did had some other warranty related items: temperature gauge not functioning properly, driver's seat belt not always retracting properly, and the air bag warning light came on randomly over a period of two weeks. Dealership could not determine the problems with the aforementioned warranty related problems.

mbelendir

29 de dic. de 2015

I had a great experience with Steven Simpson and Paul Simpson during my purchase of Subaru Forester.Also, the service department is awesome they are helpful courteous and competent.

sastetson

27 de dic. de 2015

Service was prompt, efficient, and the service representative was polite and made sure that what I requested was done, and pointed out service that should be done in the near future.

fran, not Bill

6 de dic. de 2015

I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....that included oil change, air filter and tire rotation.Jakob was very professional and explained what they found. It was early on a Sat. morning and I originally brought SUV in to be assessed after it had been backed into by another driver...but since I was there, I authorized the work which would have come due soon enough. I was disappointed that there were no discount coupons.....and the cost was over $100. That is not inexpensive!

Craig Struck

4 de dic. de 2015

Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great time playing in the kids area.

CarX2

2 de dic. de 2015

This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience matters AFTER the purchase! Thanks.

rickmbp

1 de dic. de 2015

Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan member, I was surprised that no offer was made to take care of the reimbursement claim process for me. I was simply told to call the number on my paperwork and they would walk me through it. Even the folks at the claim center were surprised that it was me calling and not the dealership. They said they take these calls all the time from dealerships. Anyway, it was a fairly simple process. I had to fax the service paperwork to them. Luckily I have a fax.

Robert

14 de nov. de 2015

The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window or a call button for customers to let someone know they are there to drop off their vehicle for repair/maintenance service. Also, I did have to show up twice since the lady on the phone didn't check to make sure that a part was required before coming into the store for my appointment service.

Craig Struck

31 de oct. de 2015

Always a positive experience here. Their service department is top notch. Everyone is so nice and easy to talk with. They always have or can find an answer to my questions (I always have lots of questions). One of the many many reasons Iam glad I switched to Subaru.

WRX13

15 de oct. de 2015

I have unfortunately have had to bring in my car multiple times to the Anderson Suburu Service department. Every time they were very capable of handling the issues, they always had an opening to do work on the car. Maria, the main representative was always very nice and professional. I was able to talk to the mechanic about questions and concerns I had. They gave me no problems when doing warranty work and the waiting room was very accommodating. They have service cars which you can borrow when you are having major work done so that my schedule was not interrupted. Body shop was just as accommodating and they did a fantastic job on the repair work. I will be going back to Anderson in the future for sure.

SubaruVet

2 de oct. de 2015

The people at the dealership are very polite and courteous and do a good job working on my Subaru. However, The follow up is very annoying. I don't mind their email inquiries as to my level of satisfaction as I can choose to answer them or delete them but I strongly object to the phone calls.I am a veterinarian and do not carry my cell phone into my exam room as I consider that to be unprofessional. I keep it in my office so I can come out of the exam room and answer it when I hear it ring. This is a disruption of me performing my job and walking out on my clients. I try to answer all cell calls as I have a disabled child and each time the phone rings I am afraid that it is the school or doctor's office calling about my child.I think that all of this follow up is over-kill and I find it very annoying.

barhap

29 de sep. de 2015

Took my 2015 Crosstrek in for its first oil change/ tire rotation at 6000 miles. I was greeted promptly by a friendly young lady whose name unfortunately escapes me. She quickly inspected my car and showed me the waiting area. My car was finished in about 35 minutes while I enjoyed a cup of coffee. When my car was returned I noticed right away that it had been washed (nice touch). When I started the engine I also noticed that the low washer fluid warning light that had been on for a few days was off. I hadn't mentioned it, but they topped that off for me too!! I think that the extra care is what separates average service centers from exceptional ones. Thanks for being exceptional.

NanaC07

17 de sep. de 2015

The fact that a "Subaru" dealership has to contact a "Subaru" trained technician to determine what is wrong with my car after replacing several parts costing me over $2k, is ridiculous, especially, when they say that they have "finally" found the problem and it is the Turbo (another $2500 to replace).I had to go back once after a routine oil change, because they left a plate off and I was severely leaking oil. I had to return yesterday because they "forgot" to put my engine cover on when I picked it up last week. I had to call them to find out why it was missing. Their answer to me was I picked it up too soon. However, they told me it was ready before I picked it up. Needless to say, I will never allow them to touch my car again!!!!

swettie123

11 de sep. de 2015

The service was prompt and courteous, however, my original part was not returned. I had a self-dimming mirror installed and expected to have the original mirror returned to me.

Loren Watts

9 de sep. de 2015

I am very happy that Daniel Meister (Subaru technician) could resolve the poor bluetooth pairing (with intermittent loss of connection) on my Launch addition STI. Daniel remembered the service bulletin that referenced the problem and quickly replaced the defective radio. This was a intermittent problem that Daniel was able to recognize with just my description of the problem. I appreciate Maria Ceasar granting my request to personally discuss the bluetooth problems with a technician. Maria is dedicated answering customer questions and resolving their car problems.

H20maule

7 de sep. de 2015

My experience with Anderson Subaru was exceptional. Not your typical dealership environment. Very laid back and "cozy". They treat you like family and go well beyond expectations. Paul and Evan were outstanding and had me in and out with a brand new car in less than an hour.

Shirley0124

26 de ago. de 2015

This dealership if great from beginning to end. The service waiting room is clean and comfortable and the service was thorough and quick.Thanks, Anderson Subaru

Luvmysubie

25 de ago. de 2015

Every time I bring my Outback in to be serviced, I always leave very pleased. Ian is very professional and courteous. Last time I went, I was on a time constraint. The service department worked on my car efficiently and I was able to make my kids' 10am violin lessons on time!

wdickup

20 de ago. de 2015

Our 2015 Forrester started leaking clear fresh water into the passenger side floor. It was coming from under the dash. I had seen this before in my Toyota, the evaporator drain was clogged. Maria in service took me right away and the service staff took care of the problem in less than an hour. The system is now working better than new. They went the extra mile to dry the carpet and wash the car. They never cease to amaze me. Billy Anderson has the best dealership I have ever been to.

Questing Ray

19 de ago. de 2015

I received excellent service from the body shop. I spoke to the assistant service manager three time (once in person and twice by phone) without getting a suitable respond from the manager. I feel the manager doesn"t care if the customer is satisfied with his answer since it is relate through the assistant. I will have some service done there but not all. I think another area should be added to the above question "recommend this service center" like Undecided at this time

cpepoon

13 de ago. de 2015

The service was a scheduled maintenance visit as per my purchase benefits. I thought a car wash was included, but my car was not washed.

SubaruAmie

9 de ago. de 2015

Never had a problem with Anderson Subaru. I recommend them all the time. I have always been able to get service on the day I wanted which is convenient since I have to drive 2 hours to get there.

navfed

9 de ago. de 2015

Anderson Subaru excels in customer service. The quality of service is outstanding. They go above and beyond to ensure that your vehicle is running in top shape. This reflects in their passion for subaru. The facilities are super clean and provide you with a unique interactive experience from the waiting room to the showroom. The facility has a separate children's play room and a pet area so the entire family can come and be entertained while the vehicle is being serviced.

Jean's Subaru

8 de ago. de 2015

Courteous, professional in-take personnel. Timing for service was more than adequate. Showroom and customer waiting areas clean and comfortable. Condiments delicious. Worth the trip.

Dell417

6 de ago. de 2015

Everyone at Anderson Subaru is friendly, helpful, quick and great at what they do! They answer questions in a way that is easy to understand and offer helpful advice.

wdickup

29 de jul. de 2015

Anderson Subaru is superb. Every time We come into the dealership we are greeted as their best customers. They ensure that all of our concerns are addressed. and that our car is fully serviced and clean before getting it back. Our Forrester is the best car I have ever owned. Go to Anderson Subaru and buy a car from Adam Corey and see Ian for your service. Also buy the Subaru Ensurence plan... from Paul.. It is the cheapest peace of mind you can buy.

legacylover

29 de jul. de 2015

My battery died in my driveway one morning. I had bought a battery and thought AAA could come put it in, but they wouldn't. AAA towed my car to the dealership, where Anderson Subaru was able to confirm that it was a problem with the battery. Unfortunately, they said that the battery I had bought wasn't the right kind (which I'm not 100% sure how since the people at AutoZone had confirmed it was the right one), but Anderson Subaru was able to get me in and out with a new battery in the same day that I brought it in. Definitely grateful for the super-friendly customer service representatives and for their quick service.

annie2

24 de jul. de 2015

I was scheduled for next day service. Work was completed quickly while I waited and wandered around checking out the new models in the showroom.

Ellie Belle

24 de jul. de 2015

The service center at Anderson Subaru is top notch and that's why I entrust the care of my 2001 Subaru Forester to their care. The personnel are friendly, knowledgeable and detail oriented.

fjc

9 de jul. de 2015

The service, team and experience are always great. They always listen to the customers and provide the best service out of any dealership I have been to.

janclinton

23 de jun. de 2015

I am new the area and selected Anderson Subaru to get the maintenance done on my 2014 Outback. The service that I received, and the quality thereof, exceeded my expectations. It was superb service!!

Joshdn

17 de jun. de 2015

They were very helpful and when the repair went longer than expected they provided a loaner car. They took time to make sure the service was done right.

epivicar

17 de jun. de 2015

The work was performed on time and everything looked brand new on the finished job. Appreciated the use of a loaner while the work was being done. A special thank you to Glen for the excellent service and for coming in under estimate.

Anonymous Subaru Driver

14 de jun. de 2015

I had Anderson Subaru take a look at my hatch, which had a welded nut come loose where the tailgate attaches to the strut. They couldn't provide immediate help, but they did not charge to take a look. I appreciate the work. Previously, Anderson has done a timing belt change for me and fixed a broken air conditioning. I typically do my own maintenance and have modified the car myself, so I can be a picky customer. But, Ian in service is especially great to work with, and they're willing to let me come into the work bays to see what the techs are doing. I highly recommend their service department.

jgreen1276

10 de jun. de 2015

I think it sucks to pay up front for additional coverage on a new vehicle purchased at a dealership and when something goes wrong having to pay up front for the repairs then having to file for reimbursement on the repairs. The dealership should eat those costs and get the reimbursement instead of putting that financial strain on the customer who is already paying a lot for one of the dealerships new vehicles. Learn how to customer service, this dealership didn't use to operate like that.

joec

6 de jun. de 2015

I brought my 2014 Outback in for its 15,000 mile servicing and my only disappointment was that they were so fast and efficient that I did not have time to finish my crossword puzzle. Washing the vehicle is a touch that few dealerships provide as part of their service and is appreciated.

HappyFamily

3 de jun. de 2015

Wow is all we can say! We purchased our vehicle over a month ago and are still talking about how great the entire experience was. Adam was phenomenal with his knowledge of vehicles and customer service skills. We purposefully dress down to see how we will be treated and he did not treat us poorly as other dealerships did. Our experience with him is what caused us to purchase our CrossTrek through Anderson. He even moved the car seat into the new vehicle in the soaking rain. Thank you!!!

JH

3 de jun. de 2015

I trust the Subaru dealer to perform routine maintenance as expected, and I haven't been disappointed yet. More than 30K miles and going strong.

maryp

29 de may. de 2015

great job with the routine service. They were not able to solve one problem with my phone and bluetooth connection in the car. I will need to return in hopes that this can be resolved. Also the notice that a service was needed was not reset and again I had to return to get this taken care of.

Forester Owner

26 de may. de 2015

This is the second time we have had to our Forester in the body for damage caused by other vehicles hitting it. Both times the work was completed on time or ahead of schedule (last time was 1 week ahead) without compromising any quality. Vehicle still appears new after 1 year and two collisions. Both insurance companies worked directly with the shop and there were no issues raised on the cost of repairs. Employees were very good about working with customer to streamline the process and minimize/eliminate out of pocket expenses.

mjarod

26 de may. de 2015

2015 Outback brought in for wind noise-dear attempted fix provided for via Subaru. now the noise is worse than ever. We were told we had to wait until Subaru came up with another fix-they were aware of the problem. This is not acceptable. We have the original warranty and an extended warranty and are left with a fix that did not work. In fairness, the service manager was very courteous.

happyone

14 de abr. de 2015

I brought the forester in for routine maintenance. The service was completed quickly and everything was good except that the car wash that we were told we would get each time we came in for service was not done. When I asked about it, they called back to the service department and were told that the new manager was not doing the car washes anymore. This was a nice service that was offered and I feel that it should be continued at least for the owners that had been told that they would get them.

crosstrekorange

12 de abr. de 2015

Easy to buy car, very friendly efficient salesman. I would definitely recommend. Love the orange color. Hope this car lasts 10+ years with no problems!

gloria9950

11 de abr. de 2015

This is has been by far the worst car buying experience of my life. This was a 1st time car buying experience for my son and he is absolutely appalled at how we were treated. The sales staff was rude and disrespectful to me and my son and for their service department to tell me that at this point we had "no choice" but to pay for damages to my son's vehicle caused by a STEERING malfunction was absolutely unacceptable. We have only had the car a little over a month and at the time of sale, we purchased an extended warranty. My only resolution is to make the choice to never step foot in this dealership again and to have my son's car picked up from this dealership by an "A" rated BBB accredited body shop that has stated they can repair the damages but that the issue of why the steering locked up must be addressed and fixed as well. Furthermore, as a grieving mother, I am painfully aware of how important the safety of my remaining child is and I finally have peace of mind knowing that the body shop we are using will take the proper procedures to ensure his safety since this dealership would not.

halpintom

8 de abr. de 2015

When we purchased the Outback we were given three sets of keys. I recently used a set that we had not used. This set did not start the vehicle. The key was coded along with the working set of keys I had with me. I was charged $50. Later I realized we have a third set of keys that will probably need to be coded too. Then I wondered why the keys were not checked before we purchased the car, and that I paid $50. for your mistake.I would still recommend your dealership, but warn that you seem to be typical of dealers.Sorry about that.Tom & Marcia Halpin

odom0928

3 de abr. de 2015

My husband brought my car in for its first oil change. I was a little disappointed that the car was not washed or cleaned after the service. I have owned many cars and always used the dealership where I purchased for maintenance work and they always cleaned the car after the work. Just a suggestion.

bshad

20 de mar. de 2015

When scheduling my last maintenance service I had sent an e-mail to my sales representative asking a question. I was pleasantly surprised when I received a phone call within the hour from one of the service representatives to no only answer my question but to schedule my appointment for the very next day! I have owned my car for two years and have nothing but good experiences with every member of this dealership I have come in contact with.

marcp5571

22 de feb. de 2015

Coming from a long road trip and going overdue on my miles for an oil change, I found Anderson Subaru and was really impressed with their efficiency. They fit me into their busy schedule (even though I hadn't made an appointment) within seconds of me being there, greeted me as soon as I pulled in and took care of me. I would say the price was fair given the circumstances and with how fast it all got done before I was out the door and on my way. An oil change and a car wash later, I have only good things to say about the place.

Missingparts

11 de feb. de 2015

I had a great experience when I brought my car in for a recall fix. I asked about some future work I'd like to have done and the quotes were a little pricy but I'm sure they are probably pretty accurate. The price to fix my alignment was cheaper then the one given to me by a local service shop that changed my oil. And I was pleased by that. The waiting area was comfortable. And the staff was pleasant. Ian was super helpful and a pleasure to work with.

epivicar

10 de ene. de 2015

Met by service rep when I drove in. I simply signed the service form and then the rep took over and drove the car into the service bay while I proceeded to the waiting area. When the car was ready the service rep came for me, I signed the work slip and went out to my freshly washed car that was waiting at the door. What more could I ask for? I have not commented on the waiting area since it is now a temporary space being used until the totally remodeled new area is ready. They had provided TV, magazines and refreshments as well as comfortable seating.

Charles

1 de ene. de 2015

They never provided my second set of keys. I called them and they said come and pick it up. I live almost 40 miles away and upon returning to pick the keys they wanted me to charge me a $150 service fee. I can't believe these clowns. I bought a new key and got it programmed for cheaper price.

afra_dr

19 de dic. de 2014

We were greatly pleased with every aspect of the purchase process with Anderson Subaru. We saw our car online and clicked on a link to get our price (called eprice), and were astonished when we arrived at the dealership. I told Mr. Simpson I wanted to drive that car off the lot and he offered us a quote which was unbelievably awesome and made it happen; we couldn't wait to give him our money for fear of "dealer's remorse" developing after giving us such a great price. We immediately asked him could he hold the vehicle until we could get back early the next morning -- we had arrived at the dealership a few minutes after closing time; they worked with us. This was good for us because anyone who would be offered the same deal for the car we purchased would certainly have been driving the car off the lot the same day, as we did the next morning. Each person with whom we interacted was very helpful, friendly, and enthusiastic about us, even though we were not their direct customers. Thanks for all you did to help us enjoy our purchasing experience, making us smile, and giving us a great car which we expect to drive for a long time, a whole lot, on long trips.Mr. Simpson (Paul), Steven, and Greg you're the best at what you do. We plan to check with Anderson Subaru first when we purchase our next car.

kpharp

25 de nov. de 2014

Work on outback was performed as requested Ready for new customer wait area with free water &/or sodas available Enjoy magazines available in customer wait area

Roy Whalen

21 de nov. de 2014

Excellent service as always from the number 1 rated Subaru dealer! I always get the help I need. Wayne and Paul are excellent! The service dept. is on top of their game and do excellent work.I have recommended Anderson Subaru to many, many people!

greg.bryant.14

4 de nov. de 2014

The guy who greeted us was great. Friendly, knowledgeable and explainedEverything. The mechanic who worked on the car came out and actually Had me come to see what it was. Impressive on any level.

wdickup

1 de oct. de 2014

We can't say enough good things about the staff and service at Anderson Subaru. They are there to help at every turn. they truly know what service after the sale means. They ensure that every thing is totally taken care of with your vehicle and help the customer meet their needs. Well done to the entire team at Anderson Subaru.

keithhelwig

22 de sep. de 2014

All my dealings with Anderson Subaru have been pleasant. I have found every single one of their employees to not only be courteous, but also above and beyond my expectations.I highly recommend Anderson Subaru to any and all who need to have their vehicle repaired or serviced, or who seek honest counsel with respect to their vehicle's needs.

Mmlowrey

11 de sep. de 2014

I work for a local hospital and always schedule service after a long, grueling 12 hour shift in the ER, but service is always fast and the waiting area meets/exceeds my expectations. Thank you Subaru for trying to accommodate customers that prefer to wait during scheduled maintenance visits.

navfed

9 de sep. de 2014

I've been a Subaru owner since 2002. When I started using Anderson Subaru for Sales and Service the experience has been "Top Notch" compared to other places. The Sales Team has always exceeded my expectations and helped me in more ways than one. The Service Team has always been comprised of honest, educated professionals. Detailed explanation of service preformed in a timely manner is just one experience you'll find at Anderson Subaru. Thanks a Million Anderson Subaru Sales and Service teams!!!! and thank you Mr. Anderson for changing Pensacola Subaru into a very enjoyable Dealership!

Runmo99

7 de sep. de 2014

I had my 2013 Outback in for scheduled maintenance. Service was great but the customer service was exceptional. All staff members say hello, and asked if I needed anything. Steven let me test drive a new Subaru Outback. Must be a good place to work - everyone seems happy. Thank you again! Maureen McBride

yesterdaywhen

3 de sep. de 2014

To experience a service trip to Anderson Subaru Service Center, is to encounter a group of dedicated professionals who are committed to deliver the same top notch performance as the Subaru that I purchased here., Thank you for your attention to detail and customer service.

isosaari

22 de ago. de 2014

I brought my vehicle in to check for a "chirping" sound in the engine. The technician (Jo Jo) expeditiously attended to the vehicle and provided an excellent explanation of the sound and offered several courses of action -- very knowledgeable and attentive. The service department would be a reason to purchase a vehicle from this dealer.

stormy.christianne

8 de ago. de 2014

As always, the staff at Anderson is great. I greeted immediately upon pulling up to the service area. They ask about any problem or concerns. Their waiting area is very pleasant and comfortable. I actually really enjoy just sitting and relaxing for a short time. Once my service is complete everything done is explained very clearly. It always very quick and efficient.

wdickup

22 de may. de 2014

We first purchased a certified 2010 Forrester from Anderson in June 2013. The car had a glitch that could not be fixed, although the Anderson service department did everything they could to make it right specifically Todd &Melody.We made the decision to cut our loses on the 2010 and purchased a new 2015 Forrester. The experience could not be better. Adam Corey our salesman, knew exactly what we were looking for and made the deal go smoothly and fair. Adam is the most knowledgable person I have ever met concerning the product he is selling. Outstanding job by all the employees at Anderson Subaru. It is indicative of the leadership of Billy Anderson and Paul Simpson. I would recommend Adam Corey to anyone looking for a new Subaru.Bill & Liz Dickup

mjbg

3 de may. de 2014

I already had done research on the cost of Subaru's in the southeast states.Alabama, Georgia, and Florida. I chose to go to Anderson because they were local and were currently running an ad that they would take 2K off the sticker of any new outback.. However after spending a total of 3 hours test driving the car, when I decided it was time to purchase, they were way off on what they wanted for the car. I already had a quote from a dealer in Alabama, and knew what I could get the car for. This dealership puts a lot of unnecessary add ons that they want you to pay for.When telling the finance manager, what I could get the car for , he demanded to see my printout. I had written figures down. He basically told me he was in the business to make money and I had to understand that. Well, I run a household, and have to watch myfinances as well. I am also in the business to make money. He wanted full sticker for the car and told me that he can get full sticker all day long and that was that. I shook his hand and told him we wouldn't be making a deal that Monday night, and he chastised me for wasting his time. My jaw almost dropped. What the heck ? Wasting his time ? He is a salesman for crying out loud. Well, their dealership- Mr. Anderson specifically was running a TV ad in the area, stating an automatic 2 thousand off the sticker. The sales manager wouldn't even do that, so to me this is false advertising. Long story short, I already had a quote for a Subaru outback limited with package 39 and popular package 2 from an Alabama dealer. The sticker from the manufacturer was the same price as the one on Anderson's lot, minus the dealer add ons which I would never pay for- they would just have to eat that. So basically, car for car, same amenities, same color, same everything, same price on the manufacturer sticker, I got for 29,530 then had to add my Florida taxes which came to a whole lot less than what Anderson told me- and I didn't have any tag fees because I transferred my tag, and didn't have any registration fees, because the tag was transferred from a vehicle that was titled in Florida, so total taxes were 1839- total out the door was 31,369. I got 4 thousand off the sticker price. Please people it pays to shop around before ever making a deal on a car. I knew before I walked in the door what I could get the car for, then I was insulted by the finance manager for even wanting to make a deal. Sorry folks, called the dealer in Alabama that Tuesday, wired him my money, and picked up the car that Friday night. Have been driving the car for two weeks, love the car, don't like Anderson's sales tactics.

carol.petrillo.33

23 de abr. de 2014

well to begin with my salesman Adam Corey was my salesman for the second time purchasing a brand new Suburu was the one and only ADAM COREY!, this time I had my Son Robert and my daughterinlaw Wilma with me for the experience of making my purchase and for them to meet Adam Corey, welll to say the least they were very impressed with Adam, as to his friendly and highly knowledge of the 2 cars I was interested in, also verywell respected gentleman in every way , Adam knew all the in's and outs of the 2 cars I was wanting to buy, also that day April 18th 2014 we had 3 inches of rain , with adam no problem, he put his raingear on and off we went to the lot, he explained all the features of the outback that i wanted , also he was NOT pushy at all, I just drew back on the outback because of the colors , so we went in the showroom and looked at the crosstrek, he again was very patient and knowledgeable and showed us all the features pro's and con's also , WELL that was the last vehicle I thought I would purchase, but they took it out of the showroom and there I was behind the wheel, rode around the lot ,Adam asked me if I was comfortable driving it and I just looked at him and said that's it , that is my car my Son Robert and my Daughter inlaw said Mom we Love it too and we also Love how you'r salesman treated all of us in helping with this purchase, he called my insurance co. and hooked everthing up, and out the door we went , i highly recommend Adam Corey as the BEST salesman for the second time that i ever had experience with purchasing a car . Thank You again Adam, Sincerely carol petrillo

thanos9

18 de feb. de 2014

Dear Paul and Steven,I would like to thank you for a great purchasing experience!! This is the third car I have purchased from Steven so that goes to prove there really is still such a thing as service after the sale. It's always nice to work with someone who isn't only knowledgeable but also is fun to work with. I also enjoy the fact that both Paul and Steven take the time to answer any questions that might arise. For the first time in as long as I can remember I felt I could actually trust the people from the dealership..... I didn't feel the need to get every little thing in writing because I knew they would stand by their word. Perhaps there is hope for car salesman after all!!!!Thanks,John Hollingsworth

FrankieForester

17 de feb. de 2014

I bought my brand new 2014 Subaru Forester from Anderson Subaru. This has been a phenomenal experience from start to finish. I work for a local marketing company that specifically deals with the automotive industry. I see new cars day in and day out while visiting with some 50 dealerships in our area. The Forester caught my eye on the showroom floor for the first time. Then I started noticing them on the road as well. I previously owned a Honda for 10 years, so I gravitated to the Honda family. However, after reading reviews from customers and experts, I gave the Forester a shot on a test drive. I fell head over heals for the handling. I drive about 3,000 miles a month, most on the interstate, so handling and comfort were a top priority. So after falling in love with the car, the next step was to test the staff. I did my research and I knew most of the answers, but like most of us, we want to feel comfortable that the person we are working with knows just as much, and more. Steve Beauchamp was phenomenal. He was low pressure, and guided me in to my purchase. He did not try to sell me a package that I did not need or a color that I didn't like, just because it was on the ground. Actually, the dealership ordered my Forester from the factory. I waited just shy of 6 weeks for my Forester to arrive. In that time, the dealership was in constant contact and updated me weekly on the status. Steve worked with me and my schedule to make the signing of the paperwork a breeze. I have had my 7,500 and 15,000 miles maintenance taken care of at Anderson as well. Yes, at the present time I have over 16,000 miles on a vehicle purchased new just 6 months ago. The service department has been quick and worked around my schedule for appointment times very well. Making an appointment just an hour before I arrive has not been a problem. Now that I have had the pleasure of driving the Forester for 6 months. I can really tell you how much I love to drive it. It has been in rain, sleet, snow, ice, and the mountains. In Florida, we don't see too much snow/ice, therefore, we don't have a lot of drivers that know how to handle the road conditions (myself included). After our ice storm in January, when other cars were in the ditch, off the side of the road, or fish tailing down the interstate, my Forester took the roads like a champ. I have been very happy from the start. If the rest of my ownership is like the past 6 months, then I'm not only a loyal Subaru person, I'm also a lifetime customer of Anderson Subaru. Thank you to Billy Anderson, Steve Beauchamp, Terry Potts, and Paul Simpson for your hard work in getting me in to the car of my dreams.

joe

17 de nov. de 2013

Personnel replied very promptly to online offer and was very courteous. I'll plan on watching their inventory and will not hesitate to work with them.

PnkSunFlowers

25 de jul. de 2013

We have dealt with this location for over a year now. We bought a brand new 2012 Subaru Legacy, even though we had our eyes on another model. We knew exactly what we wanted when it came to a car, high safety standards, and family friendly. The sales association made us feel very at peace and comfortable with our decision. He didn't pressure us into anything and was happy that we wanted to explore all of our options before we committed. I think he knew that we'd be back. He made our purchasing and financing a breeze. It was almost painless. We drove home at the end of the day with a great feeling. We have since returned to this location for our regular service/maintinance. There is another location that we can go to which is closer to our home, but they just cannot compare to Anderson Subaru's family friendly atmosphere. We have always been treated with respect, kindness, and a part of the family attitude weather we have scheduled service in advance or walked-in. We have never been turned away and they have always been very prompt at returning phone calls and addressing concerns. We love this location and will return as long as we own a Subaru for all of our needs. No one can compete with the hardworking and friendly staff at Anderson Subaru.

Wills303

17 de jun. de 2013

We are a military family and were in the market for a 2013 Subaru Outback. We live in Niceville which is about 65 miles east of Pensacola and Anderson Subaru. We first visited our local Subaru dealer (Lee Subaru in Ft Walton Beach) and were given a written offer on a 2013 Outback Limited that included the VIN #. Anderson Subaru advertises on television that they will "beat any other Subaru Dealers price within 150 miles". Since our dealer is within the advertised 150 mile radius I contacted Anderson Subaru and fully expected them to honor their pledge and I would purchase the car from them. I verified that they had the exact same model with all the same options. On June 4, I provided them with the written offer from Lee Subaru and I was told that they would not be able to beat the price and would not even match the price. I reminded him of the claim on their ad of beating prices within 150 miles. He acknowledged that they do make that claim on their television advertising. He said that the decision not to match or beat the written price was made by Mr. Anderson and there was nothing that could be done. I do not hold the salesman Steve responsible, but I do hold the ownership responsible. It is false advertising and absolutely dishonest. Anderson Subaru continues to run the same ad on television. Mr. Anderson had the opportunity to prove himself to be a businessman of his word and he failed. If you value integrity and honesty look elsewhere!We bought the Outback from Lee Subaru in Ft Walton Beach on June 8 and had a great experience.

carol.petrillo.33

29 de abr. de 2013

Myself and mySon came there to make a deal, to trade my Ford 2013 escape for a outback ltd w/moonroof and backup camera, we came on the lot and adam immediately introduced himself to us ,and we saw the car I wanted on the lot, the 2013 outback LTD. caramel bronze pearl , Adam was very knowledgable about the vehicle,also very much a respectable gentleman in every way, so we told him what our intentions were and he helped bring down the price as best as he could and went over every detail of the car and called my insurance company to cancel my ins. on the escape and trasfer it onto the outback, he hoked it up with a new plate and my ins. and we were good to go, I myself and my Son would highly reccomend Adam Corey as the best car sales rep I've ever dealth with, also I am so happy with my new outback , I feel as good as I would as if I were in my house, Thank You Adam Corey Sincerely Carol Petrillo &my Son Charles Bonome

13whiteguywrx

4 de abr. de 2013

Okay so I have bought my fair share of new cars this being number 4. Let me say first that i drove 9 hours to come to this dealership. I first contacted them through the site and told them the best way to communicate was by text. And that's what I got it was perfect for my busy schedule. Paul was absolutely amazing he worked very hard for the deal I didn't have the best credit and upside down in my trade. He made the deal work. It was also the fastest I have been in and out of a dealership hour and a half including the test drive. 100% would drive the distance again best experience I have ever had. I love my Subaru and when it's time for the next one I'm getting it here.

tssphoto77

26 de mar. de 2013

Steven and Paul made the car buying experience hassle and stress free. As a woman going in alone to trade in and buy a car from someone, I know from experience how some sales people can see that as a great opportunity to take advantage of a situation. With Steven and Paul I felt respected and taken seriously. We easily came to an agreement with absolutely no pressure or stress. I highly reccommend anyone doing business with these two. They went above and beyond to earn my business and when my mother's car is ready to be traded in they will be the first place I take it!Thanks guys!!Caroline Marcilliat

tomrachfal

17 de mar. de 2013

This is the 2nd we've purchased from Steve & Anderson. Steve's gotta be their best. Knowledgable, understand the customer and makes a great deal.

rockthecasbah33

23 de feb. de 2013

Genuine, honest, and easy to work with. I would recommend Anderson Subaru to anyone management was friendly they were good about my trade and good about the price of their car I don't believe I'll be by in cars anywhere except Anderson Subaru. And I couldn't be more grateful for house Jared handle himself very professional.

Campndude

10 de feb. de 2013

I was in need of a new car and had a list of cars for me and the wife to test drive. We visited Anderson Subaru first and was pleasantly greeted by Adam Corey. He was very knowledgable with his product and answered all our questions. Then he gave us a demonstration in the sand pit. That was the deciding factor. We cancelled all our appointments with the other dealers as we knew that The Subaru Legacy was the car for us. I would like to thank Adam for his thorough knowledge and expertise. I highly recommend Adam and Anderson Subaru. If you are in need of a new car, I would suggest making Anderson Subaru your 1st stop. It just might be you last.

Ryanbowers99

10 de feb. de 2013

Great car buying experience. Paul was very clear on financing the vehicle and I felt very comfortable working with him. When we showed up on the lot Adam made us feel at home. Answered all of our question, took us on a test drive and took the time to show my wife how to work all of the features on her new car to include programming both of our phones into the blue tooth. Adam has an extremely positive attitude. Anderson Subaru has an awesome team, I cannot recommend them enough.

Happy buyer

31 de ene. de 2013

I was very pleased with my experience at Anderson Subaru. I initially went there based on a used car I found on cars.com, however, I ended up in a different car that I had not previously considered. I was not pressured or pushed into my decision, rather, the salesman, Howard, took my needs into consideration and helped me find what worked for me.

MyNewOutback

31 de ene. de 2013

I've been looking for a car for several weeks and was very pleased with my experience at Anderson Subaru. Howard was very helpful, listened to what my priorities and concerns were and found a car that suited my needs and budget. All of the folks that I worked with were professional and great to work with.

dbraywilliams

5 de ene. de 2013

Steven and Paul Simpson made my first new car buying experience an enjoyable one. My husband and I arrived at the dealership just before noon, and I am sure Steven had to work through lunch to help us out. If he was starving, he never let on; he never lost his friendly attitude. Although we were anxious about our big purchase, Steven's knowledge and friendliness helped put us at ease. Paul and Steven were not only very knowledgeable about their product, but they worked with our budget to find a financial option that would enable us to leave the lot with our new car. I am already in love with our Outback, and we are already hatching plans for my husband to get a Subaru of his own. Dawn Williams

NicholasMartin

27 de dic. de 2012

The dealership has a wonderful customer service staff and they are very helpful to be able to walk away owning a vehicle. Steven and Paul are really good with helping customers with their purchase. I would recommend this dealership to anyone who is looking for great customer service and quality cars.

egseal1

8 de dic. de 2012

Steven and Adam made the car buying experience fun and less stressful than previous car buying experiences. They also followed up to make sure I was happy with my purchase and to offer any additional assistance. I would recommend them to everyone buying a new car!

travis.storey

3 de dic. de 2012

Howard Willis is very pleasent and knowledgable, helping my wife discover the car that was perfect for her. By the time her search was over, she was in love with her future car. Howard also helped us get the best deal possible on our trade in. The whole staff was so nice, and I didn't feel pressured at anytime to buy if I wasn't ready. Very laid back atmosphere, really felt at home with this dealership. Highly recommended and the vehicles were well priced.

sastetson

28 de nov. de 2012

The salespersons were attentive, friendly, accommodating, and personable. The atmosphere at this dealership was relaxed, and this customer did not feel any pressure to buy the vehicle or complete the deal. The salespersons communicated with the customer in consumer friendly terminology, and made every effort to keep this customer informed regarding timelines, necessary documentation, etc. Follow up from the salestaff were friendly and expressed appreciation for the customer's business.

gerryfaw

26 de nov. de 2012

Knowledgeable, good work, efficient, friendly, communicative and enthusiastic. The service department did exceptional work on my highly modified car and were very knowledgeable and offered me tips on making the car drive better. Randy did a good job of communicating with me while the car was being serviced and thoroughly explained the costs and service performed

ndn0002

23 de nov. de 2012

It was a pleasure buying my new Subaru from Anderson. i would highly recommend yall to anyone i know who is looking for a car.

drcostley

19 de nov. de 2012

Was in need of a reliable and excellent used car and found that Anderson Subaru had what we were looking for...only the best!Anderson Subaru and their Sales team are some of the most honest and customer orientated auto sales team we have dealt with. The experience from start to finish has been nothing but impeccable!

Mark Cooper

18 de nov. de 2012

I took my car in for two small issues, and I am rating this dealer/service a 5 because they were fast, efficient, and very friendly(Randy).I would recommend their sevice to anyone.Thanks

schwang1100

15 de nov. de 2012

I called to get squeezed in for basic service before a road trip, and was able to find an appointment basically the only time it would work, which I knew was long shot. I explained my travel plans and the crew gladly looked over the entire vehicle and made the necessary tweaks with tires, etc. I wasn't sure if I would be charged for the extra attention, especially since I was a short notice customer, but I didn't which was a nice surprise. I typically have a comfortable experience at Anderson and enjoy the positive morale that accompanies the staff and customers. People are happy to be driving Subaru, and it's for many reasons.

Karen H.

9 de nov. de 2012

I just took delivery of my new Subaru Outback today and it was a wonderful experience. The car is great, the people are fantastic. Best car buying experience I think I have ever had.

Cindy

8 de nov. de 2012

Anderson Subaru was able to get me the EXACT car I wanted! I drove 2 hours to get my car from them, and I could not have received a better buying experience ! My salesman Adam Corey even took the time to program my phone numbers for the bluetooth! He was very friendly, efficient and made sure all my questions were answered. I am thrilled with my new Outback ! I would highly recommend you buying your next vehicle through them. And ask for Adam !!!

BlackWRX

3 de nov. de 2012

Anderson had the exact WRX hatch in stock that I was looking for. I communicated with salesman Adam Corey through email, phone and in person and he was very helpful and friendly throughout the process of buying my new car.

the southern belle 78

29 de oct. de 2012

I was told that I wasn't "buyable" because of my credit. I have known Chris Cuevas for years and knew that he was King of getting bad credit customers into reliable vehicles. I went into this with no expectations. Within 45 minutes Chris not only had me approved but had me in a car that ANYONE would be proud of. Dealing with Chris is like dealing with a brother. He looks out for all of his customers whether he's known you for 5 years or 5 minutes. To Chris, everyone deserves to be in a car they can be proud of. I've known Mr.Anderson and Chris for years and I don't trust anyone else with my business. This is the first time where I actually let someone else pick out a vehicle for me sight unseen. Chris is THAT GOOD!I truly can't say enough about these guys. I've had the privilege of working for them and now going thru the buying process. It was a great experience. If you think that your credit is too bad, give Anderson Subaru a chance. I've seen Chris work miracles and I'm one of them.

sunshine

19 de oct. de 2012

The entire staff at Anderson Subaru were OUTSTANDING!!! It was the best buying experience I have ever had. My Salesman Greg Longe was extremely knowledgable, courteous, and really listened to what I wanted. I have been buying cars for over 50 years and this was, hands down, the place where you need to buy a car. I will recommened Anderson Subaru and especially Greg Longe to all my friends and family

wingman51

19 de oct. de 2012

Great service. Great people. Great products to choose from. I was refered by my mother and now we have purchased two pre ownwed vehicles there!!!

HappyGoLucky

11 de jul. de 2012

We arrived to Anderson Subaru on a Friday morning and within moments were greeted by a pleasant young man named Steven Simpson. Upon explaining to him that we were interested in a Outback he briefly gave us a quick showroom overview of the vehicles features (these included the safety, performance and technology). Steven, then told us how at Anderson they take things very relaxed and he couldn't have been more right. He asked us if we wanted to test drive an Outback, we said we'd like to, and within five minutes we were on the road. It was very refreshing to not have to wait twenty minutes while the dealers played "games" in the back room to tire us out. On the Outback he continued to explain to us all of the features of the vehicle and asked us a bit about how we intended to pay. We told him that we had a trade in and that we would be paying the rest with cash. Upon arriving back to the dealership we sat down at his office and was promptly greeted by the Sales Manager, Terry Potts (I think??). While we sat down, our trade in was appraised at a very fair value and within ten minutes we were given a very competitive number on the Outback we ended up purchasing. We picked up the Outback last week and I am in love! Steven called us a day after purchase to ask us if we had any questions, my wife had a bit of an issue getting the Bluetooth set-up and he was more than happy to walk her through the steps. Thanks so much Steven for the awesome experience! We love our Subaru and will be coming back to Anderson Subaru to get a vehicle for our daughter in a few months.

CGspouse

17 de feb. de 2012

He was your stereotypical sleazy salesman. We got swindled. We got a very low value for our trade in (at least 1500 dollars too low, according to the car's value). He kept talking in numbers we DID NOT understand, even though we asked him to explain it many times. Bottom line, he talked fast and smooth, and went right over our heads. If we'd have been smarter we'd have walked out almost immediately. The car we got is a decent value, but our trade in was absolutely undervalued. Also, the car was sold to us "as is" which is fine because and he promised it was absolutely in excellent repair. We bought YESTERDAY. TODAY we see that the passenger window doesn't always respond to the button. Upon calling to see if there was anything they would do to help us, Adam said they'd give us 20 dollars off a price of 90$ (or more), if we come all the way back to Pensacola. As we're in New Orleans, we declined. If we'd been next door, we'd have declined. I have zero faith in their business tactics at this point. Tomorrow I will be calling several auto repair shops around town to get the few necessary things we know we need done, in addition to an inspection. HOPEFULLY we don't find any more surprises. If I could return this car, I ABSOLUTELY WOULD, because the SERVICE WAS TERRIBLE.

Genie

29 de sep. de 2011

Unbelievable service, I was looking for new/used car while my car was being serviced. The staff were incredible, the prices unbeatable, and the service was great. I put in to be contacted when the type of car I'm looking for is in stock and was contacted in 2 days!! Now I have my dream car, used came with warranty, and I will always go back to Anderson Subaru and suggest to all my friends to do so as well. Great Job Guys!