Erica

15 de nov. de 2016

From the beginning of my car buying process to the very end, Eric was fantastic in answering all my questions and concerns. He is very knowledgeable, professional, and extremely patient. I had a hard time choosing between two vehicles and Eric was not pushy into which vehicle HE thought I should purchase, but helped ME to decide which one was best for ME. Email was our primary source of communication and Eric's responses were always answered in a timely manner. I absolutely recommend Subaru of Annapolis and definitely recommend Eric to anyone who is looking to purchase a vehicle.

Cristina

13 de nov. de 2016

Stephanie Dewey helped us pick out the perfect car. She was friendly, knowledgable, and incredibly helpful. The whole Annapolis Subaru team was great and the process was quick and satisfying. We are a Subaru family and will definitely buy from them again.

Aaron

12 de nov. de 2016

Mr Garcia provided amazing service from start to finish. We had to order the car from overseas and he updated me the whole way. Car came in 2 weeks early and he has it ready for me the next day. Amazing buying experience

Carla Howell

9 de nov. de 2016

Salesperson, Ms. Tracey Hammer and I met two times. Her knowledge was thoroughly given in a concise manner and without impatience for all of the new features. I had dropped in originally without an appointment. She was happy to work with me and then when I was ready to purchase, Tracey was there. This is my second Subaru and I bought from the same dealer. Their no pressure approach was confidence building. I think anyone would be pleased working with them.

michaelasccoin

8 de nov. de 2016

Great experience when buying a new Subaru. Very easy and good prices. Very knowledgeable folks who were very professional and pleasant.

Desiree Cheek

7 de nov. de 2016

Always helpful, courteous and take care of every need. Came in for a recall notice, but hadn't been in for quite a while and Jason still remembered me. Went upstairs to look at new cars and he came up with my keys.

NewStiBuyer2017

7 de nov. de 2016

I worked with Ramon Garcia to buy a new STI and he was great to work with. We went on a couple test drives, he told me about the car, it's options, etc and was educational in his presentation and approach, rather than any "sales pitch" I've seen from other dealers. Pleasure to work with, as was the rest of the staff there on site through the process. Highly Recommended!-Pete

EXT64

6 de nov. de 2016

I highly recommend this dealership if you are looking to buy a new Subaru in the MD/NoVA region. The sales staff was very knowledgeable and helpful without being pushy. They have a great selection of cars and were very happy to work with me as I decided between several models. I eventually decided to order (so that I could get a port installed trailer hitch) and they provided a very accurate delivery estimate. The finance department offered the typical additional warranties/etc. but again was not pushy. Additionally, no accessories were 'pre-installed' in an effort to guilt you into buying them. The final cost added up to exactly what I expected (and we had agreed upon at order). On the delivery day the car was cleaned up beautifully both inside and out. Overall the dealership was a pleasure to work with. I have not dealt with the service center yet, however from the employees I met and the clean and professional appearance of the shop, I expect the experience will be excellent as well.

Franklin

6 de nov. de 2016

Sonja is very knowledgeable, professional, and easy to deal with. She is more than friendly and made me feel as if i was in my comfort zone unlike other people at other dealerships. I recommend Sonja for your car buying. Franklin

Annapolis CPA

4 de nov. de 2016

Salesperson, Sonja Anderson, was friendly, knowledgeable & professional. Took a test drive, compared with a Volvo wagon, decided on the Subaru by the end of the week. Purchase took about an hour.

GerryC

4 de nov. de 2016

Our salesperson, Andre Gayle, was extremely knowledgeable of the product line, very personable, and a pleasure to deal with. Best car buying experience I ever had. Very professional and highly recommended.

Melissa

3 de nov. de 2016

We had Ginny Perkins as our salesperson and she was absolutely a delight! Such a great experience with Annapolis Subaru...highly recommend!

Easyken1

2 de nov. de 2016

I have purchased 4 vehicles from Anna Subaru , 3 where new. Each time I feel I got a better deal. The last time I was made a offer I couldn't refuse.

M&M

1 de nov. de 2016

Our interaction with Mr. Rucker started in June 2015 and extended until our final decision to purchase a Outback in October 2016. During that time he demonstrated the Outback features in great detail, responded promptly to telephone and e-mail questions and provided in depth demonstration of the eyesight system and other features on the car. We highly recommend Ed to future Annapolis Subaru costumers. Each of the other employees we interacted with had the same professional demeanor as Mr. Rucker. A great organization to deal with.

D

1 de nov. de 2016

My wife and I came in at the end of the month to purchase a Certified Pre-Owned Subaru Outback. The vehicle had low miles, was in very good condition, and came with a 7 year 100,000 mile warranty. In addition to providing an extremely good product, the folks at Annapolis Subaru were a pleasure to deal with. Our salesperson, Ramon Garcia, was extremely nice to work with. He introduced himself on the lot and was attentive, knowledgeable, and kind, but not at all overbearing. He was very patient with my wife and our 4 month old son and did his best to come to a price point we could all be happy with. We worked with Bob (go Terps!) in financing and finalizing the contract was a breeze. They offered a better interest rate than I could get through either my regular bank or mortgage provider and did not have any hidden fees. I filled out a couple online car loan calculators before going to the dealership and the monthly payment they offered was a couple dollars cheaper than I had calculated! To sum it all up, the Certified Pre-Owned Subaru vehicles are excellent, the employees at Subaru Annapolis are excellent, and I would recommend this dealership.

Tab

1 de nov. de 2016

Andre & Joe went above and beyond the call to make the sale and make sure I was happy when I left the dealership!He's great!!

Karen S.

31 de oct. de 2016

Mr. Ed Rucker was an awesome sales representative! Mr. Rucker was very friendly, knowledgeable, and patiently described all of the features of the Subaru Legacy that I ended up purchasing at Annapolis Subaru. Mr. Rucker was never pushy, and answered all of my questions. He also worked to get me a good deal on the purchase price of the car. Also, Mr. Rucker offered for me to return to the dealership for a review of the technological features of the car. My car buying experience was stress-free with Mr. Rucker. I will surely recommend Annapolis Subaru, and Mr. Rucker to my family and friends. Thanks again Mr. Rucker for making my car buying experience a great one!!! :-)Also, I had a very pleasant experience dealing with Mr. Joe Tyler in Finance. What a great team!

John Meyer

31 de oct. de 2016

Great buying experience, we were not pressured into buying anything we didn't want, and they were very accommodating in find the perfect car for us!

One happy nurse

30 de oct. de 2016

I spent several weeks testing new SUVs and had the least pressure to buy from this dealer. I test drove at least five different vehicles at Subaru, and Ed Rucker was wonderful. He explained all my financing options as well as introducing me to at least three people on the Subaru team each visit. I bought the vehicle because of Subaru's excellent reputation and because two friends as well as my sister are Subaru owners for life. Guess I am one also.

Jean Desmond

28 de oct. de 2016

I found the staff at Annapolis Subaru especially Billy Sadtler and Ginny Perkins to be wonderful to work with. I had a problem with the first car I purchased and they helped me to solve the problem quickly and efficiently. Can't thank them enough. My first Subaru was a 2000 Outback that I have driven for 17 years! It still runs great but we decided it was time for a new one. I hope my new 2017 Outback will perform just as well as the last.

Stroudj

27 de oct. de 2016

Tracy helped expedite our experience in buying a used car. The whole process went well. The wait for financing a little lengthy otherwise a truly worthwhile experience.

Gabrielle (Abby) Lewis

27 de oct. de 2016

Ed Rucker was my go-to guy! I was deciding between retaining my relationship of many, many years with Nissan, to breaking off and leasing a car from a new dealership.I was indecisive and unsure of the vehicle I would be happy with, and unfortunately, under a bit of a time crunch. I finally decided on the very specific car that I wanted to lease only to find that it wasn't available. Ed said to me "don't worry, I can get it for you", and he did.So I am happy with my new car, and I am thankful to Ed for making the process so easy and seamless. He's a great salesman and I want to thank him for his patience and energy in helping me get the car I wanted.

acruz79

24 de oct. de 2016

This is the second experience I've had working with Ottie. My first was when my son purchased a car with Ottie as his sales associate not too long ago. I was impressed by Ottie's attention to detail and ensuring customer satisfaction. I finally made the decision to purchase a new car for myself after 15 years. I contacted Ottie and he helped me make an informed decision on many options and helping me converge on the Forester model I ended up purchasing. Joe Tyler made the final steps in the process very customer friendly. Joe knew that my wife and I spent several hours at the dealership trying to make a final purchase decision. The process for completing all the final paperwork and financial transactions was clearly explained and very efficient.

Brian Alleva

23 de oct. de 2016

Sales associates were informative, especially about financing options, and responsive, things moved right along smoothly. I already knew the model I wanted, but they demonstrated a few new things about it that convinced me I was making the right decision. Enjoyed the classical music too, nice touch.

kmh88

21 de oct. de 2016

I worked mostly closely with Roy McHiggins and he was fantastic. In August he helped my boyfriend purchase an Impreza. Since he had such a good experience with Roy then I went back to learn about options for leasing a Forester. It was my first lease and Roy did great to explain everything in detail. He consistently expressed patience and understanding no matter how many questions I had. It took me over a month to make my decision, but when I finally did the rest of the team was great as well. They all worked with me to ensure I was getting the vehicle and deal that I wanted. I did not feel pressured to purchase things I didn't want, but they all made sure I got what I needed. Thank you Annapolis Subaru!

Lorildogandhorsemom

17 de oct. de 2016

Erik did a fabulous job working with a nervous buyer. He was patient, light hearted, but, at the same time, took my questions seriously, and dealt with each one professionally and considerately. Should I be in the market in the future, I will return to Annapolis Subaru. Plus, I love the 2017 Forester Limited!!

csculling

15 de oct. de 2016

We visited the dealership on a Wednesday afternoon and went on two test drives with Ottie Jones. We knew we were looking for an Outback and Annapolis Subaru had the exact one we wanted. Ottie was very knowledgeable and was probably one of the least pushy car salesmen we've ever dealt with. We came back the next afternoon and several hours later we drove off with our new car. The price was below the area average, the finance rate was better than our credit union, and Joe Tyler in Finance and Ottie were the best two folks we've ever worked with at any car dealership.

SPF

12 de oct. de 2016

Pushy, pressuring salespeople are not what you find and this dealer. Everyone I talked to from the lady on the phone to Eric the salesman I worked with and to Joe the finance man all felt like friends instead of salesman. Really enjoyed the experience of buying my Subaru! Thanks to all!

AN

11 de oct. de 2016

This is my second Subaru from Annapolis Subaru - we worked with Ed Rucker for the second time (he remembered us even though it had been 8 years!). Ed worked with us to get a car I was comfortable with. He and the staff went the extra mile to get me the color and make of car that I wanted even if it meant staying late on a rainy day to make it happen.

John

11 de oct. de 2016

Very smooth purchase process, Roy was excellent and Joe Tyler made the finance process painless. Just a great experience overall.

El Zorro del Desierto

10 de oct. de 2016

I chose to work with Annapolis Subaru because of coworkers' experience with dealing in Annapolis (one was a Subaru customer). I also chose this dealership for other reasons. First and foremost, this is the only dealer that had the type and color of vehicle I was looking for. Second, the e-price was a great first offer, and made negotiating a breeze. Third, the communication was swift, didn't overdo it (like all the others...literally) and Tracey was responsive to my few questions. Tracy Hammer was very easy to work with in getting me to the deal I wanted, and I feel like I received a fair deal on both the Crosstrek I purchased...as well as the trade-in value I received for my previous vehicle.

El Zorro del Desierto

10 de oct. de 2016

I chose to work with Annapolis Subaru because of coworkers' experience with dealing in Annapolis (one was a Subaru customer). I also chose this dealership for other reasons. First and foremost, this is the only dealer that had the type and color of vehicle I was looking for. Second, the e-price was a great first offer, and made negotiating a breeze. Third, the communication was swift, didn't overdo it (like all the others...literally) and Tracey was responsive to my few questions. Tracy Hammer was very easy to work with in getting me to the deal I wanted, and I feel like I received a fair deal on both the Crosstrek I purchased...as well as the trade-in value I received for my previous vehicle.

KNG

10 de oct. de 2016

Thank you Tracey Hammer for helping with the purchase of my new Forester! It was a pleasure to have you as my sales person!

LoyalSubarufan

7 de oct. de 2016

We visited Herb Gordon Subaru before coming to Annapolis Subaru. The salesman at Herb Gordon informed us that it was unreasonable for us to expect to get the vehicle that we wanted so late in the month...so, we decided to try another dealer, and we chose Annapolis Subaru. We couldn't have been more pleased with our decision. Our salesman, Erik Wangdahl helped us get our Subaru Forester at the right price, in the color and with the accessories we wanted, without any pressure or hassle. He was very responsive to our telephone and email inquiries from our initial contact through the delivery of the vehicle. When we took delivery, Erik spent a lot of time making certain that we understood how the different features of our SUV worked, including how to use the Bluetooth and synching up our phones. He also indicated his willingness to help us with any questions about our vehicle at a later date, if we have any. I have no doubt that if we have a need to ask a question, that he would get back to us in a timely fashion. Erik was a pleasure to deal with. His knowledge of the product is exceptional and his professional manner was really appreciated. I would not hesitate to recommend him and this dealership when a friend or family member is in the market for a new vehicle. Joe Tyler was the finance person we dealt with, and he helped us through the auto financing process in a painless, professional manner.

MGander76

7 de oct. de 2016

Buying a car from Ramon Garcia was a pleasant experience . He helped us find the interior color we wanted and made the purchase and delivery experience go smoothly.

Literal Grace

7 de oct. de 2016

I fully appreciate the sales personnel at Annapolis Subaru. They were very helpful and patient. It took me months to over research various makes and models. I had been a Toyota driver for twenty years, was considering an Audi or Infinity. During my research time all my questions were answered and helpful information over and beyond my expectations. I ultimately ordered the Legacy with V6 and some personalized options. Sales Associate Erik Wangdahl was phenomenal. He helped me make informed choices and kept me up to date during the process of my vehicles journey to me. Once it arrived, he showed me all the Bells and Whistles and how and when to use them. The financing process was streamlined and painless I love my Subaru! I recommend Annapolis Subaru to anyone. This Legacy will probably be handed down to my now infant grandson (ha)

Military Mom

6 de oct. de 2016

This is the absolute best Subaru dealership in the area to buy and service your vehicle. If you are in the military then you need to check out the added benefit of making your purchase here.Thank you to Ottie Jones for making my trade in and purchase of a brand new Crosstrek go so smoothly.

matt_sti

4 de oct. de 2016

Andre Gayle and Joe Tyler made this experience fast, informative, professional, and even threw some comedy in there. Andre was very responsive in the weeks leading up to delivery. I couldn't have asked for a better experience.

Luke Dairsow

4 de oct. de 2016

I had an amazing experience at Annapolis Subaru dealership, Mr. Ed Rucker is a well polished, respectful, and easy going salesman and person. He immediately gained my respect when I first went to the dealership with his knowledge and professionalism and upon leaving I was allowed to leave verses being told to hold on then 5 minutes later two sales people come back and try to strong arm me into buying a vehicle which makes for a bad experienced and in my opinion is borderline harassment (that happened at another dealership). The process with Annapolis Subaru Dealership was a weeks length and I was not harassed nor pressured into buying the vehicle. My second visit and purchasing day I brought my parents along and Mr. Rucker was very respectful toward them which pretty much made the sale set in stone, I would like to say thank you to Mr. Rucker for his professionalism and knowledge of the Subaru Forester and other models and providing a great deal for a 2017 Subaru Forester 2.5i touring w/eyesight and navigation.I would also like to thank the receptionist Jaquelin for her professionalism and warm greetings to Annapolis Subaru, Mr. Billy Sadtler for a smooth financial experience and explaining the benefits of Subaru policies, and Mr. Andre Gayle for going over the vehicle with me (he literally stood out in the pouring rain and pointed out every spec and explained it until he knew I was comfortable leaving). thank you guys very much.I couldn't be more happier with my purchase and experience with Annapolis Subaru dealership, I will make this my permanent dealership and I will refer everyone I know that is looking to buying a vehicle to take on the Annapolis Subaru dealership experience. Thank you so much for a great experience Mr. Rucker, your dealership should be very proud and happy to have a valued employee like yourself. See you guys on my next buy!

christine

3 de oct. de 2016

Joe is a very knowledgeable man. He helped us get the best deal I felt was possible. My husband are both satisfied with the customer service he gave. He tells it like it is, which we could handle. Very professional and gets the job done. What more could you ask for.

Brenda

3 de oct. de 2016

Had a great experience and would recommend to a friend or family member to buy at Subaru of Annapolis.

Vicky Orem

2 de oct. de 2016

I purchased a used 2012 BWM Series 1 from Annapolis Subaru. This was my first purchase of a used car. With any purchase of this type, the purchase should be made with a peace of mind and confidence that you are making a quality purchase. I did my homework and obtained as much of the history of the car prior to purchase. I worked with Ed Rucker on this purchase, he was my sales man on the purchase of my first Subaru, a 2013 Legacy, which was an excellent purchase as well. I traded the Subaru in for the 2012 BMW Series because I wanted a lower payment but a high end car. I trusted Ed's advice on the purchase of the BMW. I received a 90 day dealer warranted on the car and purchased a third party warranty from the credit union. I had a few minor repairs that needed to be taken care of and Annapolis Subaru immediately took care of all the repairs. After 30 days of driving the car, I can safely say that I am happy with my purchase and enjoying driving the convertible BMW. Thank you Ed and Mike Stoughton, the sales manager, for all of your professionalism during this purchase. I appreciate the service you extended to me.

Jmilone

1 de oct. de 2016

Salesman Chris Zook went out of his way to help us with every step of the process; thank you for everything! We got in and out without any issues.

bandit

30 de sep. de 2016

We selected a 2017 Subaru Forester with standard transmission (so that we could tow it behind our motorhome). The one we selected was in transit, so basically we bought it sight unseen and put $500 down to reserve it for us. When it came in, our salesperson immediately called us and we immediately went over and took it for a test drive. Two days later, we drove it home! Simple.

Diane M

30 de sep. de 2016

Bought my new Forester from Subaru Annapolis! Sonja Anderson was just exceptional - great service and assistance with everything I needed. Car is fantastic and may be the best car I've ever owned!

rachelle

29 de sep. de 2016

Kyle Lindsay was terrific! Not only was he extremely knowledgeable about the car, but he was personable and accommodating in a non-pressured, non salesman kind of way.

A Legacy that can't be beat

28 de sep. de 2016

Ottie Jones greeted us warmly as we walked around the lot. I was looking for Ed Rucker, whom I know, but Ottie said he was on vacation. He added we can come back when Ed returned. That, we didn't do. Ottie's expertise and easy going charm led us to work with him and we purchased a 2017 Legacy Limited Model--our second Legacy from Annapolis Subaru.From start to finish, Ottie was helpful, friendly, cooperative and willing to advocate for prices on the new model and on our trade in. We were extremely pleased with Ottie's customer service and efficiency and give him our highest recommendation to future customers.

Mark

27 de sep. de 2016

I just picked up my new 2017 Forester last night after trading in my 2013 BRZ. Stephanie Dewey was my sales rep and she did an excellent job of guiding me through the process without a hiccup. She and with everyone else I dealt with during the experience were very helpful and considerate as to what I was looking for in a vehicle. I never felt pushed into purchasing anything that I didn't need, which is HUGE in my book, lol! I plan on keeping my Forester for a long time, but if I was ever planning on buying another Subaru in the near future, I would gladly do business with Stephanie and the rest of the folks at Annapolis Subaru again!

jckb

26 de sep. de 2016

We had a very positive and seamless experience working with Ottie Jones and the rest of the staff at Annapolis Subaru. We are thrilled with our 17 Subaru Forester!

Walt0305

26 de sep. de 2016

I did all my research on this Subaru Legacy online and made all the purchasing and financing arrangements by email or online while stationed overseas. Tracey Hammer did a thorough job working the details and I was able to arrive from overseas at 4pm, meet Tracey and folks at Annapolis Subaru at 7pm (I was an hour late due to Wash DC rush hour traffic but they took it in stride), get the purchase and financing sorted, and out the door by 8:30. They ended up staying open past quitting time and also helped me return my rental.

Subaru Fan

24 de sep. de 2016

I just leased my 2nd Outback from Annapolis Subaru a 2017 model . They provided excellent customer and Ed Rucker is great to work with.Kevin Mullen

BryanMD

24 de sep. de 2016

I had Tracey as my dealer and she is the best. Too be honest, all of their workers are really friendly and fun to have a communication with. They provide you with the best deal as possible. I got my first Subaru BRZ 2017 first car from their dealer and it is wonderful.

benandcathy

17 de sep. de 2016

I enjoyed selecting and buying my new 2016 Crosstrek. Sonja is a great person to deal with on car buying--the proof is this is the second Subaru my wife and I have purchased this summer from Sonja. Working with Joe Tyler on the actual purchase was effortless. My wife and I knew what we were buying and what we were paying. The car was well prepared by the dealership staff. I was fun to drive home. Looking forward to testing the Crosstrek on back roads and in winter weather.

jtompkins

14 de sep. de 2016

I just purchase a 2017 Forrester at Annapolis Subaru and my husband and I agree it was the best car buying experience we have ever had. The staff (Ottie Jones) was professional, prepared, knowledgeable and amazing helpful throughout the entire process. I vacillating between a Suburu and a BMW and my experience was so superior at with Ottie at the Suburu dealership that it made my decision easy and quick.

MrsDawson

14 de sep. de 2016

I knew what models I wanted to test drive and Ed Rucker of Annapolis Subaru had everything ready for me when I arrived. They honored Subaru's Guaranteed Trade-In program (available only to Subaru owners) on my 2012 Subaru Impreza Sport). Ed Rucker and the entire Annapolis Subaru staff is super friendly and no-pressure sales. They just want to help you find the car you want. I love each Subaru I've ever had, and I'm looking forward to years of dedicated service from Annapolis Subaru.

tjenks

12 de sep. de 2016

Sonja Anderson made buying my new Crosstrek an easy and pleasant experience. She is kind and knowledgeable without being pushy. Many thanks to her and Billy Sadler for all of their hard work in getting me my new car. I LOVE my new SUBARU!!!!!

Mike D

12 de sep. de 2016

A great place to buy/lease a car! Erik Wangdahl, our sales associate, was very easy to work with and extremely knowledgeable. The rest of the Subaru of Annapolis team made the car leasing experience extremely easy. From getting an incredible price on the vehicle to getting the maximum on my trade, I couldn't have asked for an easier experience. I would certainly recommend this dealership to anyone looking for a new car.

pamfram

8 de sep. de 2016

After 2 visits to Annapolis Subaru and test driving lots of cars with my salesman, Kyle Lindsay, I ordered a Crosstrek. The car came in, as promised, in about 8 weeks. Unfortunately, when Kyle called to let me know the car was in, I was taking care of a close family member who was ill and had taken a turn for the worse. I explained my situation and advised Kyle that I was unable to pick up the car and didn't know when I would be able to pick up the car. Kyle and everyone at the dealership treated me with kindness and compassion, they heard me, they understood my situation and they held my new car on their lot for about 3 weeks. The day after my family member passed, I called Kyle and said I was ready to pick up my new car. Even though it was Kyle's day off, he offered to pick me up and bring me to the dealership so I could get my new car. WOW!!!! What service!!I was not in a good frame of mind while picking up my car, but Kyle and Billy Sadtler (finance) treated me with kid gloves and helped me thru the process! This was the best car buying experience I have EVER had!!!!!

Outback Owner

7 de sep. de 2016

Annapolis Subaru has been servicing my Outback for two years and the experience has always been great. So, I was not surprised when purchasing my new Outback from them that we had an equally wonderful experience. Ginny, our sales associate, was welcoming and patient, and worked hard to find the perfect vehicle for us at the price we wanted. She had only been working there for about a week and we were happy to be her first sale! Billy did a great job explaining all the financials and entertaining our daughter during all the paperwork. The whole staff worked swiftly in getting us through the process and out the door.

scott 3

6 de sep. de 2016

I have previously used Annapolis Subaru for servicing my existing Subaru after I moved back into the area and been quite satisfied. I decided it was time to replace my car and was very pleased with the friendly, helpful and professional service I received from the sales side of the organization.

Ken Appleton

6 de sep. de 2016

We just bought our second Subaru from them. Excellent Service and very nice people.

happyowner

5 de sep. de 2016

My wife and I had a very hassle-free and professional experience and would recommend Roy and Joe to anyone looking for a new car.

Wilbur

3 de sep. de 2016

Treated well by everyone (especially Andre) at Annapolis Subaru.

Repeat buyer

3 de sep. de 2016

I went a little further to buy my subaru here. It was the right choice. The enture staff was incredibly nice and genuinely enthusiastic about the cars they sell and Tracey (sales associate) was great- very laid back and got me everything i needed out of this purchase.

Car Owner

2 de sep. de 2016

The sales agents and managers at Annapolis Subaru lack professionalism. The don't return calas, don't respond to emails and you have to chase them down to get a status. The car I owned for 12 years finally gave in, so, I searched for a replacement. I found a used bmw convertible online and made inquiry. I went in store and test drove it. I was told that vehicle had passed inspection. With their permission, I drove vehicle to my mechanic for inspection and he said it would have failed his inspection. There were several problems, the top would not open or close properly, the windshield needed replacement, and the engine service light was on. I shared this with the manager and he brushed me off. I informed that I would buy it once they fixed it. Financing was approved. I was prepared to leave a down payment on the vehicle, but was told it was non-refundable. After two weeks of being told that vehicle was being repaired, I heard nothing more. I called and left messages and sent email for status, no response. Finally, I called the gm, no response. I escalated to exec vp who did return my call and he told me that he'll have used car manager call me within 10 minutes. That call never came. HOWEVER, laterThat evening, I received an email from sales agent that vehicle was sold. Vp asked me to forward my emails to him and said he would get back to me the next day. I sent emails, he never got back to me. I followed up with vp and expressed my frustration of lack of communication from top down, and his response was "at the end of the day, it was better that things didn't work out because they could not meet my expectations". What I expected was professional courtesy, timely responses, and truth. Apparently, they don't care about quality service or customer satisfaction. I took my business elsewhere and purchased a new car.

Dyan A

31 de ago. de 2016

Erik was thoughtful, credible, knowledgeable and a pleasure to work with during my purchase of a 2017 Suburu Outback. I feel as though I not only have received exceptional value in my new car, but have established a long term relationship with the many talented people working at the dealership.

Flygirl6170

30 de ago. de 2016

Everyone at Subaru of Annapolis was nice and very efficient. Andre Gayle showed us what he had and located a car at another dealership for me! Joe Tyler was great too! This is my second car from this dealership. No problems ever!

New Forrester owners

30 de ago. de 2016

My wife and I were in search of a new smaller size SUV. After educating ourselves we learned of the high ratings that the Subaru Forrester earned and we went to Annapolis Subaru. Upon our first visit we met with our "To Be" sales representative Arthur "Ottie" Jones. Ottie was informative, pleasant, and professional and worked with us showing us various aspects of the vehicle and in locating our vehicle of choice. Although extremely attentive and always available, Ottie was never overbearing or pushy in making the sale. He was truly refreshing to deal with regarding our purchase. We can also say the same regarding our entire experience with Annapolis Subaru.

fcruz13

25 de ago. de 2016

I gave Ottie Jones maybe 15 minutes notice that I was coming in to look at a specific 2017 Forester. By the time I arrived he'd already pulled its paperwork and had the car waiting out front, ready to test drive. That attentiveness and efficiency was consistent throughout my experience working with Ottie. He definitely goes the extra mile for his customers. When it came time to pay up I met with Joe Tyler in Finance. Joe was extremely knowledgable of Subaru's warrantee services and helped me figure out exactly which coverages would be right for me without pressuring me into those that I'll never need. He was also able to recommend some good eats in Charleston! I'm thrilled with my new Subaru and would highly recommend anyone interested to check out Annapolis Subaru.

Mr. G

24 de ago. de 2016

We shopped a lot of cars and found the Subaru Forester to be our choice. Mr Garcia showed us the car when we first went to get to know about the Subaru cars. We came back to Mr. Garcia to get the deal put together and got first class attention. Happy with our purchase.

Benjamin A. Howie

20 de ago. de 2016

The sales people at Annapolis Subaru were much better to work with than dealers at other stores in the area. They gave me a fair trade in value for my car, unlike Wilkins Subaru of Glen Burnie who wanted to give me half of Kelly Bluebook, and were quick and receptive to my requests. Unfortunately, the car I really wanted initially was at Wilkins and they were unwilling to make the trade, but despite this setback, Ottie Jones was able to move quickly and find me the perfect car right before I needed to drive back to college. Joe Tyler was also a pleasure to work with and was not the usual "wheeler-and-dealer" "snakes oil salesman" that one often thinks about when they think of auto-finance people. Joe was honest, straightforward, and did not pressure me into any options/planning that I was not interested in. Again, real pleasure to work with. I want to thank all the great sales people at this location and would highly recommend them for anyones future Subaru/car needs.

Former VW Buyer

19 de ago. de 2016

The sales and service staff were outstanding :) Ottie Jones found the car with the options I wanted and when it arrived, he came in on his day off to deliver our new Impreza, Chris Kelly, Parts Manager, gave us great details on what after market options were available, which resulted in the purchase of upgraded wheels & tires. Excellent price and customer service - plus 0% financing - what more could you ask for?

J. Tortorice

18 de ago. de 2016

Great dealership! My husband was very particular in what he wanted, which limited our options, but our Sales Consultant, Sonja, had no issue matching us with the perfect car for him! She was very knowledgeable regarding the inventory both on the lot and soon-to-arriving. She didn't push us to buy something we didn't want, or something that was more expensive. She made the whole process very pleasant...despite the fact my husband and I lived over an hour away from the dealership! She communicated well outside of our on-site visit - not too much, not too little.Additiinally, the prices the dealership offered were fair, compared to the research we had done on the vehicle. The wait times weren't extensive. Overall, a great buying experience.

TC

16 de ago. de 2016

Previous comments concerning Lyle are all embodied in my comments. Except that Kyle had to deal with me, an elderly woman, who has not bought a new car for 12 years! He is, as mentioned, mannerly, patient, knowledgeable and openly informative about the car's attributes. At signing, he also dealt comfortably with my two daughters and their questions on my behalf. This was the first car-buying episode at which I felt confident that no advantage was being taken of me (or my husband). For that, I praise Kyle and his genuine consideration of my choices. Then there was Joe Tyler, who kindly convinced me, because of the car's electronic gadgets, to purchase the insurance and warranty packages. Couldn't argue with his reasoning. I was warmly received at Annapolis Subaru by everyone encountered there and highly recommended all aspects of this experience.

Our Maryland Home Team

13 de ago. de 2016

We just retired and moving from BMW & RAV4 to Legacy & Forrester. Our sales guy (Kyle Lindsay - you should ask for him by name!) was superb. The dude knows EVERYTHING there is to know about every model. He is very low key (no pushy sales talk from him) and got us great prices on BOTH. The Sales Manager (Chris) ensured we paid almost $1000 less than the big shot dealers up near Baltimore. Then the F&I guy (Joe) gave us great advice on saving money with their extended maintenance plans. (And, of course, we love those ZERO-0% financing deals!!!) Can't go wrong with this dealership. They are THE BEST.

Curt Hess

13 de ago. de 2016

We just retired and moving from BMW & RAV4 to Legacy & Forrester. Our sales guy (Kyle Lindsay - you should ask for him by name!) was superb. The dude knows EVERYTHING there is to know about every model. He is very low key (no pushy sales talk from him) and got us great prices on BOTH. The Sales Manager (Chris) ensured we paid almost $1000 less than the big shot dealers up near Baltimore. Then the F&I guy (Joe) gave us great advice on saving money with their extended maintenance plans. (And, of course, we love those ZERO-0% financing deals!!!) Can't go wrong with this dealership. They are THE BEST.

GreyGhost

12 de ago. de 2016

Always the best sales experience, great selection, knowledgeable folks who are customer service oriented. In addition, the service department is the best-special kudos to Doug Wright and Jason Janz. The service department alone is good reason to use Annapolis Subaru. Ed Rucker is icing on the cake! Ed makes buying a new car easy and enjoyable-no pressure, straightforward and knowledgeable about his products.

justinne

10 de ago. de 2016

My husband and I bought a 2017 Subaru Forester and could not have been more pleased with how easy the process was. Ramon made sure to educate us on the different models without any pressure, which helped us decide on the model that worked well for us and within our budget. Ramon made sure that we were updated with the car delivery process and also took the time to make sure that we had all the paperwork we needed in order to make the actual buying process quick and painless. Billy and all the other staff members we met were all friendly and polite. The service center and the sales center were clean and neat. Truly happy with our experience and purchase!

C and B

10 de ago. de 2016

Annapolis Subaru made the usually dreaded experience of buying a car, a very satisfying experience. I will recommend our salesman, Ed, and the rest of the team, to anyone.

Gabby

9 de ago. de 2016

I had an amazing experience buying my 2017 WRX STI at Annapolis Subaru. Roy worked around my crazy schedule and made the experience smooth and painless! I didn't feel pressured at all (unlike at other dealerships in the past). Everyone was extremely friendly and I felt very comfortable with my purchase! Will definitely be buying my next Subaru from this dealership!

Heather

8 de ago. de 2016

Everyone we dealt with at this dealer was very professional and nice. No one was pushy and they helped tremendously. They went out if their way and saved us money with financing.

Bill

8 de ago. de 2016

Able to find and purchase a new 2016 Crosstrek with no problems. Ottie Jones made the experience smooth and trouble free. This is the third new Subaru we have purchased from this dealer.

PamM

2 de ago. de 2016

Kyle took the time to listen to my needs and find me the car that had met my wish list. Ed was very knowledgeable and went over the car and its operation.

Sarah Myers

2 de ago. de 2016

I just leased a 2016 Legacy 2.5i Limited Sedan. Roy McHiggins worked tirelessly to help find what I was looking for and to make the acquisition a reality. I first went to this dealership for service on a Forester that I bought somewhere else. Jason in service was super about the repairs to my old car. I came back months later because of the good impression my first visit made. I have to thank Roy and say that I appreciated his patience and understanding. He treated me the way I expect to be treated, with courtesy and respect. We had some good laughs and I never felt rushed or pushed about anything. He is an outstanding Subaru representative. I enjoyed talking to Joe Tyler very much. I feel that I can contact Roy if I forget anything about how to drive my car or Joe if I need something taken care of on the business side. I would recommend Annapolis Subaru and Roy McHiggins to anyone thinking about buying or leasing a Subaru.

Wayne Healey

2 de ago. de 2016

Ed Rucker the sales guy at annapolis subaru was excellent. Very knowledgeable and pleasant to work with. He kept the communication going and we closed the deal without any hitches.....

ALGlaser25

2 de ago. de 2016

The staff at Annapolis Subaru worked with me to find exactly what I was looking for: which is harder to do when shopping for a used car. Ottie Jones was friendly and helpful making it a relaxed and fun car buying experience. I never felt pressured to buy. I highly recommend Annapolis Subaru to anyone in the market for a car.

Red Wagon

1 de ago. de 2016

We worked with Andre Gayle for our 2016 Subaru Outback 3.6R Limited, it was best car buying experience. No pressure worked with us to get what we were looking for. Jackie in parts department is also great to work with!

Mister George

1 de ago. de 2016

Ed was superb in the handling of this transaction and he slowly explained every feature on the car. There were many features and he repeated them if I looked confused or asked him questions. He clearly knows the cars inside and out and enjoys his job and helping people. I would highly recommend my friends contact Mr. Rucker if they are interested in a new or used car.

MWH & JBL

31 de jul. de 2016

Great car buying experience for us first-time car buyers!.Ottie Jones went out of his way to show us both new and used cars in order for us to make a truly educated decision. He walked us through side-by-side comparisons of the various Outback models, but never tried to "hard sell" us on any particular car. My wife and I felt no pressure to buy at any time during the process. Ottie was friendly, helpful, and patient with us as we asked our questions and weighed our options. When it came time to purchase our new car, Joe Tyler was efficient and friendly. We would definitely recommend Annapolis Subaru to anyone in the market for a Subaru.

Mary S.

31 de jul. de 2016

Bought a new subaru in 2013 and returned to same salesman for a used car for my son. He brought a used car to my town so we could take a look and drive it. Annapolis is an hour away I thought that pretty good. Ask for Ed Rucker.

Outbacker

29 de jul. de 2016

I bought a 2017 Outback 2.5 Premium with Kyle Lindsay as my salesperson. He was great! No rush or pressure & was willing to take the time to show me all the options. Took test drives in both 6 & 4cyl models with different options. In the end they did not have the model & color I wanted in stock. After looking at other vehicles, Kyle & I made a fair deal over the phone & they ordered me what I wanted. It arrived sooner than expected & Kyle picked me up to get to the dealership for delivery. Outstanding service. Would highly recommend. Easy, painless transaction. Billy Sadtler in finance was a pleasure to deal with also.

jylubin

28 de jul. de 2016

From the phone call I made to inquire after the Obsidian Black Pearl 2012 Subaru Impreza 2.0i, to the final signature in Joe Tyler's office just past closing time about a week later, the entire crew at Annapolis Subaru was friendly, alert, responsive, and informed. Kyle Lindsay in particular embodied all the qualities I would hope for from a salesman: manners (gotta love etiquette), calm, friendliness, attentiveness, a wealth of information, and a clear confidence in the product he's selling a confidence, to hear Kyle say it, that extends to partaking in the product himself. I called Kyle multiple times with questions, and though he was likely extending his excellent service to another customer at the time, my calls were returned promptly, and my questions answered in full. 'Joe was a little more insistant than Kyle, but with good reasons, for which I'm grateful in the end.The dealership is clean, and is set up to be welcoming. My wife and I both felt very comfortable there. In the end, this is an establishment which, after only one experience with (so take it with a grain of salt OR be particularly impressed), I can presently say exudes excellence.

E. Ackerman

28 de jul. de 2016

Erik was the reason I leased a Forester from Annapolis Subaru.He was quick to respond to my emails and answered all of my questions in great detail.

Guy

28 de jul. de 2016

Excellent buying experience. They seem very motivated to accommodate the buyer.

Jim

27 de jul. de 2016

My wife and I just purchased a new 2017 Premium Forester from Ed Rucker at Annapolis Subaru and we have to say one of the best car buying experiences we have had. Ed went way above to make sure that we were happy with our purchase. Ed even had our trade-in towed to the dealership. We are very pleased with the entire staff at the dealership.

Walt Unti

27 de jul. de 2016

Erik Wangdahl was our sales representative and did an excellent job of breaking down all the features of the car and how they operate. We had a lot of questions but he took a lot of time with us and didn't rush us through the process. Both Erik and the business manager handled the closing professionally without any pressure on all the options that were available to us.

RichardLinwood

25 de jul. de 2016

We have worked with this dealership since 2000 and have always found them to be professional and courteous and also knowledgeable. From the service people Doug and Jason to the sales staff and business manager, great team. Arthur "Ottie: Jones was our salesman this time and he was incredible personable, professional and knowledgeable, at checkout he knew absolutely everything about everything with the car, every button, switch and nuance. 100% would recommend him and the dealership.

Suby Vernon

23 de jul. de 2016

Four cars and tons of parts later I cannot tell you how pleased I am with Subaru of Annapolis as an organization. From Sales, Service, to Parts one will not find a more professional organization who's goal is to maximize the customer experience.Sales:Ed Rucker, Chris Kelly, and Joe Tyler always provide the easiest car buying experience one could expect. If the car you desire is not on the lot, no worries...they will find it and provide the best bang for the buck. Transparency is key and no games on the numbers when it comes time to sign a deal. Service:The ENTIRE service team always ensures that your vehicle is taken care of with the upmost respect and repairs performed to manufacturer specs. Doug Wright and Co. are consistent and communicative...the best qualities one can expect for a service department. Parts:Jon, David, and Jackie are the best parts crew in the industry. Friendly and always willing to go the extra mile, these professionals always deliver on time with the best prices in the industry. I do not shop anywhere else for OEM replacement components.

oznofla

23 de jul. de 2016

Once again Subaru has met my needs in what I was looking for! I will be back again in the future for my next Subaru purchase! Mrs. Sonja Anderson was very friendly throughout the whole process. Friendliness goes a long way. That's the most important thing I look for whenever I purchase a vehicle or have service done on a vehicle.Mr. Joe Tyler was friendly as well and presented himself very well! He was very understanding when I told him the reason I couldn't purchase the additional services. After I made my decision, he didn't like try to talk me into purchasing the service, instead he just said if I change my mind, give him a call. Again, the friendliness won me over!

Ron16

21 de jul. de 2016

I've been to other dealerships and for the most part it's been a lengthy and exhausting experience. Oftentimes sales agents twists your arm to either upgrade to a higher trim or accept the price they have in front of you. But in Annapolis Subaru, it was a breeze the moment we stepped in. We were treated fairly, asked what we were looking for, and worked around OUR needs. Never was I pressured into getting a particular trim that I don't really need nor was I given an unfair appraisal for my old car to trade. If not for some banking loan issues I would have gotten the car the same day, but that was quickly sorted out the following day and drove away with my brand new '17 Forester Premium. If the dealership management keeps up this kind of culture in their dealership, I will get my next vehicle from this dealer. Best car buying experience ever!

M&S

18 de jul. de 2016

Subaru Annapolis made our car purchase a smooth experience from first contact with the sales associate to test drive to financing. We were again very impressed with our experience at Subaru Annapolis -- our second time purchasing a vehicle there. Our sales associate was particularly helpful and very willing to listen to our preferences. We definitely would purchase a car there again.

Bob48

17 de jul. de 2016

I had a good experience at Annapolis Subaru. Ottie Jones was very helpful and made the purchase easy for my wife and me. We purchased a new 2016 Subaru Crosstrek on a Saturday morning.

subaru

15 de jul. de 2016

I chose to come over to the Subaru family because the dealership holds an outstanding reputation of no pressure buying and warmth:) As an educator living in Maryland, it seemed to also be the very best fit: Mileage to the gallon, safety, AWL, budget, and not to forget Dog Friendly!

tiffm93

10 de jul. de 2016

I chose Annapolis Subaru to buy my first ever new car (2016 Forester) and it could not have been a better experience. The salesman I worked with was Andrew Wolf and for being the new kid on the block in terms of experience, he was extremely professional as well as knowledgeable. He was able to find a car with the exact features that I wanted right away when many other dealerships in the area could not do so without a long waiting period and it was even done at a better price! As a first time buyer, he was able to answer every question I had for him and if he did not know, he was very prompt in finding me the correct information. I was on a tight timeline for car buying, but the service provided to me was efficient and done without errors. Highly recommended!

Carguy

10 de jul. de 2016

The experience of getting my new car was great my family and I was well attended with drinks and helping to get done with all the paper work fast.

Pat

7 de jul. de 2016

I just bought a used Tacoma at Annapolis Subaru. I dealt with Andrew Wolf. He sells both used and new cars. Andrew got me the price I wanted and the entire process was painless. Staff was genuinely friendly from my experience and never did I feel like I was dealing with a stereotypical used car salesman. I highly recommend Andrew if you are in the market for a new or used car.

Katie

6 de jul. de 2016

Thanks to Andrew Wolf and the rest of the Subaru Annapolis team for helping me get the exact car that I wanted and figure out the best features to suit my needs. Andrew was very helpful in addressing our questions and expediting the sales process.

Ben's Mom

5 de jul. de 2016

Always a pleasure doing business with Subaru of Annapolis! We've bought two cars from them in the past year because we love how professional the staff are and how the sales associates do not try to sell you things you don't need/want. I went to a different car dealership first and felt like they were pushing me too hard to buy something I didn't really want. Also, the office is extremely clean and well kept, which tells me that they take pride in their work space. Sonja Anderson was our sales representative and I very much enjoyed working with her. Never pushy, and always trying to keep us comfortable (we were there with a baby), Sonja always made sure I had something to drink and even brought me a banana as a snack for a nursing mother! Love Subaru of Annapolis!

annapoliscar

3 de jul. de 2016

I just bought my first car ever, and Annapolis Subaru made the process as painless as possible. My salesman Erik Wangdahl? took me seriously and worked on my schedule, tracked down exactly what I wanted from another dealership (in only 2 days) for a very fair price and helped me navigate tons of paperwork to make my life easier. I was ready for car buying to be a battle but this place made the experience much more pleasant than anticipated.

#1James.Aaron2

2 de jul. de 2016

I recently purchased a 2012 Jeep grand Cherokee from Annapolis Subaru and the entire car buying experience was exceptional, from the time I walked into the door the entire staff was more than accommodating for me and my family. I had sent an email wondering about the vehicles status the previous day through the dealership website and received a quick response from salesman Kyle Lindsay. When we arrived it seemed as though he was waiting at the door for us to show up. Kyle was more than helpful and answered all of my questions and concerns. The deal I received on the truck was the best one I found within 300 miles of my address. Thank You Annapolis Subaru!

Gerry712016

1 de jul. de 2016

I went with my mother to trade in her two old Subaru's for a brand new Crosstrek. The experience was pleasant and we did not experience any pressure during the process and entire staff (Ottie and Joe) were very friendly, knowledgeable and professional.

bell4472

1 de jul. de 2016

Purchased our third Subaru yesterday (Second from Annapolis.) We will not go to any other dealership for sales or service. Andre did a great job with the sale and service is always on point. Recommended for all !

turkenboyden

29 de jun. de 2016

I was looking for a specific used car, and visited the dealership for a test drive. Salesman Andrew Wolf showed me the car and we took it out for a spin. I was interested in the car, I told him what I would pay for it, he went and asked his manager, came back and accepted the offer. Relatively pain-free. I never felt intimidated, bullied, or overwhelmed by the salesman or the buying process.

irz813

28 de jun. de 2016

In early June of 2016, my driver's side secondary air valve failed in my 2008 Subaru WRX STI. I contacted Annapolis Subaru over the phone for an estimate to make the repair. I was told with parts and labor, it would $950 to replace both valves. I researched the work required to replace the driver's side valve and the cost of an aftermarket part. The part only cost $150 vs $250-$300 for the genuine Subaru part. I ordered the valve and replaced it myself without issue. Four days later, the passenger side valve failed as well. I again called Annapolis Subaru for an estimate for the labor. I was told on the phone it would be $350. I then researched the work required to replace this valve and decided that the job would be too tough for me to perform. All instructions that I was able to find indicated the intake manifold had to be removed in order to get to the valve's bolts. The following morning I scheduled an appointment via Annapolis Subaru's online scheduling tool. Within 2 hours I received an email from the Service manager, Doug. The emailed stated that the job would cost $550 if I provided the valve. We exchanged emails because I was blown away that the cost went from $350 to $550 once they knew I would be supplying my own valve. During the course of the exchange Doug stated that the manifold had to be removed. I never questioned this, but he stated it anyways. Eventually, I agreed to pay $470 for the labor and shop parts because I was trying to sell the car in short order and this dealership was the most convenient for me, plus I had been using them for several years for maintenance. We also purchased my wife's car at the sister Annapolis Hyundai dealership a couple years ago. I dropped the car off June 15th, 2016 and picked it up in the afternoon of June 16th. I also had the dealership appraise the car prior to leaving.While driving home I noticed that the car wasn't performing the way it was the previous day when I dropped it off. The turbo was obviously not spooling as early (~3000 RPM) as I was accustomed to. Not only could I feel this in the acceleration, I could no longer hear the turbo spool. This was because by the time the turbo spooled, the engine was past 4000 RPM and loud enough to drown out the turbo whistle. The car at the time had the Cobb stage 1 tune installed. Using the access port, I first confirmed that the turbo was actually spooling the whole way to its intended target of ~18 PSI. I then reflashed the ECU with the stage 1 tune because I was unsure if the dealer altered the ECU mapping. The car continued to drive sluggishly at 3000 RPM. By this time, the dealership was closed.The following morning I contacted the dealership to let them know what I was experiencing. They told me to bring the car back in and they would have a look at it that afternoon. One of the technicians took the car out with the stage 1 tune still installed and his computer hooked up to the OBD port. He came back and showed me graphs that had the car reaching peak boost at approximately 3200 RPM and that the car drove great. In his words "I shouldn't worry about it". We then discussed that I was running a tune and how it could be the problem, never mind that I have been running the Cobb stage 1 tune for more than 6 years without a problem. We agreed that they couldn't accurately diagnose any issues with the after market tune installed and that I should go back to stock. Before leaving the dealership I reflashed to the "stock-like" tune saved on the access port. At this time, I was unaware that it was stock-like and not the actual stock tune. I spent time logging data with the access port in gears 2 through 4 doing hard pulls. The data was clear that peak boost was not being reached until, on average, 4000 RPM. I sent this data to the service department at the dealership and again stated the car was running differently/poorly. We agreed that I would bring the car back in the following day, Saturday, but it wouldn't be seen until Monday morning. Shortly there after, I received a phone call from Doug, the service manager and his first question to me was "What if the part you supplied is bad?". I calmly started to explain to him that the secondary air valves were part of the emissions system and that it had nothing to do with the engines performance. He cut me off before I could finish and said "I know what it does". Since he already knew the valve had nothing to do with the performance, he was, in my opinion, already feeling out potential scapegoats. He then started to prod the tune I was running, and then finally, when I mentioned that I couldn't hear the turbo, suggested that the turbo was shot. I informed him that it was stilled reaching max boost, just late. He abandoned this and just said to make sure its running its stock tune when I bring it back. I uninstalled the access port the following morning, returning the tune to actual stock, and dropped it off at the dealership.On Monday morning I received a phone call from Doug - in their opinion the car was fine. I asked questions about whether they checked all the connections. Doug stated they checked the intercooler, especially the connection underneath it. I then asked about the intake manifold connections to which he replied "We didn't take the intake manifold off, we have special tools. If you look on your bill there is no charge for seals". Note: the seals need to be replaced if the intake manifold is removed. I lost my cool and called him a liar and that I didn't believe him. He then responded that I should just then come pick up my car. This wasn't quite the end of the conversation but I told him I was going to continue to research the issue. He said that I should find data from Subaru tuners pertaining to when the car is to reach max boost. I asked him how he knew the car was performing correctly and he had no sources. The only information he supplied that was accurate was that the stock tune's max boost is ~15psi. After the phone call was over I confirmed with 2 separate, non-affiliated Subaru dealerships that the manifold had to be removed in order to perform the service.The following day I went to the dealership and asked to speak with a GM. I came with various pieces of information including the email that Doug stated the manifold had to come off and a stock power curve as produced by Perrin tuning company. I asked that they buy the car from me for the amount I had a buyer interested in. In good conscience, I couldn't sell the car to this individual at this price knowing that the dealer may have damaged or incorrectly installed something. He said he would have to discuss the information with his service manager before he could do anything.A day or two later I received a call from the dealership chains VP. He said they would buy the car from me for the trade in value I was being offered at a non-competing dealership. This offer was $2000 below what my potential buyer was interested in but $1500 more than their appraisal. At no point did he admit to wrong doing but became very agitated when I used the word "fraud" and "gross negligence" to describe what may have happened. After getting off of the phone, I emailed him and appealed to the VP to meet in the middle between their offer and my potential buyer and offer me $1000 more. Several days later (June 28), he declined to increase the offer because of what needed to be done to the car to resell it - none of which pertained to the engine. In my opinion, this demonstrated that they were only interested in turning a profit on the car and not righting a wrong. Note: the previous service I had performed they sheered off one of the bolts and left off 2 clips holding on the plastic engine bay protector underneath the car. I didn't notice until I changed the oil 3000+ miles later. During this time 2 bolts and 2 push pin clips were the only things holding on the giant potential sail/road hazard. They tapped out the bolt and replaced the clips at no charge but informed me that the tech who did the work had since been "let go".The core of the issue here is whether or not the dealer removed the intake manifold. If they did and lied to me, I have no way of knowing whether the seals were replaced as manufacturer dictates. I don't know what effects this could have for the engine down the road. If they didn't remove the intake, they charged me 3.5 hours of labor for a job they didn't perform. All of this is then wrapped around the fact the car does not run as I expect it to. Either gross negligence occurred, or fraud. I was a big proponent of using the dealership for service even though they are generally more expensive. I had an independent shop do $5000 worth of damage to an engine in my previous car. Now, my attitude will likely be re-adjusted, at least with the Annapolis chain of car dealerships.

benandcathy

26 de jun. de 2016

My wife and I had talked of buying a Forester for more than a year. We met Sonja Anderson at a booth at the Walk for the Animals benefit for the Anne Arundel County ASPCA and made an appointment for a meeting at Subaru the next week. We weren't sure we would buy a car that day, but Sonja was very good at explaining the features of the Forester. After a test drive and about two hours of discussing various options and prices, we agreed to buy a specific car. Two days later we returned to pick up our new car. Sonja spent about three hours with us this time going over the many details of the driving features, warning lights, seat adjustments, audio components, etc. Our impression of Sonja as a sales person was that she didn't so much sell us the car as explain the car. We did not feel pressured (my wife would have been out the door at any feeling of pressure.) Joe Tyler also did a good job explaining the financing and the optional pricing. We felt we understood what we were purchasing. Sonja really projected sincerity and truthfulness and willingness to go the extra mile. She had a very thorough knowledge of the product which was so important in helping us make the decision to buy a Subaru.

rocwaller50

24 de jun. de 2016

my second vehicle I bought of of Ed Rucker,what a class act,professional,courteous and A sense of humor,The whole Dealership And management. Was great!!!'

Joan

23 de jun. de 2016

I hadn't purchased a new car in 8 years and was apprehensive about the idea of dealing with a salesman. Upon my arrival I was immediately introduced to Kyle Lindsay. Kyle listened to what I was interested in and set me up with a test drive. I didn't have a lot of time that day and when I returned from my test drive I knew Kyle would be with another customer who had an appointment. At this point Billy Sadtler stepped in and spent some time with me looking for the car I was interested in and walking me through the finance process. When I left the dealership I knew I was going to purchase my car from Subaru of Annapolis. Both gentlemen were polite and personable, they put me at ease immediately and I never felt pressured. When I came back on Saturday, Klye picked up the ball and ran with it to help me decide between the Outback and Forrester, speaking highly of both vehicles and giving me the opportunity to make my own decision. I purchased a 2016 Outback and will highly recommend Subaru of Annapolis to my friends. Thank you Klye and Billy for making my new car experience feel like I was dealing with friends I'd know my entire life! God Bless, Joan Pawloski

CSIMP

21 de jun. de 2016

Andrew Wolf was exceptional by his ability to not be pushy, ask the right questions and guide us towards a model we eventually bought and love. Andrew made us feel like it was a "joint" deal not pushed down on us.

Barb

21 de jun. de 2016

This is our third car from Annapolis Subaru. Everyone is friendly and helpful throughout the process. Roy went above and beyond to ensure I was getting the car I wanted. Truly felt that each car deal was the best pricing available.

Anne V.

19 de jun. de 2016

My salesman was Kyle Lindsay and he did a fantastic job. He answered all my questions with great knowledge and patience. Never once was there pressure. On the day I picked up the car he showed me all around the dealership so I would be familiar with where car service would take place - great idea and the first to ever offer that. He also did a great job showing me all the ins and outs of my Outback. The entire experience was the best car buying experience I have ever had. A great big thank you to both Kyle and Billy Sadtler (Finance Manager) making this so easy and fun.

Car Girl

13 de jun. de 2016

I got the car I wanted with no pressure! Kyle answered all my many questions with infinite patience and detail! What I look for in buying a car is someone I can trust and I got that and more to include honesty, respect, and excellent listening skills. He understood my concerns and did everything he could to meet my needs. I would recommend him to anyone looking to buy a car. He also took the time to do little things like set up blue tooth and explain things about my car and personally showed me around the parts department. I had heard good things about this Subaru dealership from other people and felt the personalization they give as I saw the operation and met other people which is now very comforting to me. Thanks Kyle Lindsey for a job well done!

G&BMiller

10 de jun. de 2016

Andrew Wolf was very knowledgable and pleasant. If we ever need another Subaru, we will be contacting him again.

radtech80

9 de jun. de 2016

Thank you, Annapolis Subaru, for a wonderful car buying experience. I have been driving Subaru since 2006 and can't even imagine driving anything else. I put 199k miles on my 2006 Impreza, and finally decided it was time for an upgrade. Andre and Billy took great care of me and made sure all my needs were met. They were very personable to work with and I never felt pressured or hassled. I look forward to many safe and happy travels in my new 2016 Impreza Sport. Thanks again, Andre and Billy!

DancingDoxie

1 de jun. de 2016

I recently had to replace my car of 16 years. After much research, I narrowed my interest to two different brands of cars. What a difference between dealerships! Ottie, at Annapolis Subaru made the entire shopping & purchase process a breeze. He is a true professional, knowledgable & able to share information in a clear, straightforward manner. There was absolutely NO PRESSURE & he patiently answered all questions, helped evaluate/compare various models & had wonderful follow-up. When I returned for a second test drive, he had the car out & ready to go. He smoothly navigated me through the entire purchase process & gave me a tour of the dealership's service areas & explained their procedures. He made sure I was comfortable with the car & understood how to use & access its various features/functions. I am thrilled with my new car & am impressed with this dealership for their customer commitment as seen through my outstanding salesman, Ottie Jones!

Carol F.

31 de may. de 2016

I love Annapolis Subaru that's why I just bought my 5th Subaru!!! All of the staff at Annapolis Subaru are AMAZING. Initially I continued to buy Subaru because the service department at Annapolis Subaru is the best! After driving a beautiful Legacy for the last 3 years I decided to go back to my all time favorite, the Outback. Chris Kelly , Ed Rucker and all the sales people in Annapolis are so helpful, never pushy and always willing to negotiate. They are absolutely the best sales people I have ever worked with. Subaru does tend to sell itself but the staff in Annapolis go ABOVE AND BEYOND. I could not resist a brand new 2016 Outback. Thank you Ed and Chris. You guys Rock! Thank you for making my car buying experience an absolute pleasure. And Billy, in finance, thank you too, for making the money easy to borrow! And again, I would not have stayed with Subaru if it were not for Doug, Jason and Jimmy and the amazing service staff and the mechanics that always take care of my Subaru's.Thank you Annapolis Subaru.

sarahsubaru

31 de may. de 2016

Ramon Garcia our sales representative was outstanding from start to finish. He was informative, pleasant and responsive to all questions . His attention to our needs for information and service on the sale transaction was exceptional. He IS the reason we bought our car from this dealership. He deserves 5 stars.

Annapolissubaru

31 de may. de 2016

Great experience! I really like my new car and everyone at Annapolis Subaru was really nice. Otter was great, went out of his way to make sure that I knew all the features of my car and left me with a full tank of gas.

Katherine E

23 de may. de 2016

I went on a Friday afternoon, 30 min before the dealer closed. My Sales Representative Roy answered all of our questions in a professional way and without rushing us. He is very knowledgeable and showed us which werw the best option for us. We went the next day to buy the car and everything went smooth. Everybody is very professional and attentive.

Karen B.

20 de may. de 2016

Great car buying experience, Ed was great! Price was perfect. First Subaru for me, will let you know how the service is when I take it in for its first check-up.

Mom Tron

20 de may. de 2016

Had a great experience buying a new car, Ed was great and treated us with patience and no pressure.

The Morrisons

17 de may. de 2016

This is our 3rd Subaru purchase from Annapolis Subaru. We returned to this dealership because of our previous positive experiences and once again were handled professionally, efficiently, respectfully and given a very fair price. Our sales person, Kyle Lindsay, helped us order our car, kept us updated throughout the process and was super helpful upon delivery. Joe Tyler made the financial dealings painless! The entire process was smooth as ice. We truly enjoyed working with Kyle, he is a pro. His sweet dog, Happy, is a great Subaru ambassador as well! Go O's!

Sooooobarooo

17 de may. de 2016

Ottie was extremely helpful. Everything was taken care of before I even arrived at the dealership to pick up and sign and pay. He was totally on the ball, not too pushy, extremely informative and knowledgable on the product, and was an overall pleasure to work with! I will say this though- for all of OTTIE'S diligence in prepping everything for my arrival and ENSURING that I was taken care of (he not only picked me up from the airport, but he asked politely if I wanted to be quick in the dealership- which I did, so he asked for necessary documents ahead of time and had made appointments with all the ppl I needed to meet with beforehand so that theoretically I was going to be able to just walk in, sign and get outta there...), the business manager / finance manager was a complete disaster. I forget his name although the person below me who also bought a Crosstrek had it right, this manager dude was super pushy and wanted me to buy all this extra warranty stuff from him AFTER HE MADE ME WAIT for 2.5 hours. LUCKY FOR ME that Ottie was there to kick it with me. If not for OTTIE'S service and professionalism, I would have gotten up and left after waiting that long. Also- the car is GREAT. LOVE MY NEW SUBARU!!!Thank you Ottie!! Please pass this feedback along to your incompetent business/finance manager and let him know that he better step up his game if he wants to keep that job. Better watch out...Ottie would probably do a better job in that position. Peace and Love! Sam

G&B

17 de may. de 2016

I contacted several dealers in my area to buy a New Subaru Forester. Annapolis Subaru got back to me quickly and found the car I wanted. Working with Erik Wangdahl at Annapolis Subaru made this deal come together quickly and as expected. I would definitly recommend this dealership and Erik to any of my friends.

Donna

17 de may. de 2016

Annapolis Subaru is an excellent dealership. My sales person Roy McHiggins was extremely knowledgable, courteous and professional. I was never rushed or felt pressured. I would highly recommend him personally to anyone that may be considering a Subaru

Roberta Payton

17 de may. de 2016

Andrew did a great job assisting us in buying our new Subaru. He was very patient with me as I switched my color 3 times and at no time did he complain or even give me a unpleasant stare. He was eager to assist and I left knowing that he and your Subaru wanted my business. That is a great relief, knowing how our society is turning to a non-customer service entity. I would also like to pass on my thanks to the sales professionals who worked with us in getting what I wanted. Thanks again, Roberta Payton

JTS69

16 de may. de 2016

We purchased a used vehicle from Annapolis Subaru this past weekend. We had been looking for a few weeks (both private and dealership sales), but no one came close to the fantastic experience and value that the Annapolis Subaru staff provided. In particular, Roy McHiggins (sales) was incredibly genuine and forthright. He seems to have a rare quality that many salespersons lack-- he understands that if you are there to purchase a car, high-pressure is the LAST thing one desires. His low-key approach, along with the quality of vehicles and exceptional pricing/value for money at Annapolis Subaru are a winning combination. I should also call out Joe from the finance department, as he was incredibly efficient, clear and concise with the financial aspect of the purchase. My experience with Joe was equally free from the typical excessive and unnecessary pressure from other dealerships. If you are shopping for a new or used vehicle, you should drop by and ask for Roy. You have nothing to lose by dropping by, but plenty to gain in terms of service and savings! Thank you Annapolis Subaru, Roy and Joe!

ZEE85

16 de may. de 2016

Everything was smooth and friendly. Very easy to deal with and great atmosphere. Best car buying experience I have ever had. Ramon and Joe were both great.

JasmineIV

16 de may. de 2016

The unexpected demolition of my old car forced me to do something that I had been avoiding for several years---buying a new car. I needn't have worried. Eric Wangdahl made the experience enlightening and enjoyable. He was knowledgeable, helpful, and patient while I made my decision. I hope he's still there when it's time to but my next new car.

Lionel D

13 de may. de 2016

My 2013 Subaru was totaled in an accident. When I finally could get out to look for a new car, Andre was extremely helpful. I decided on the car quickly and was able to pick it up two days later. The staff was helpful in getting the paperwork completed. I have been using Annapolis Subaru for many years now and I will continue to do so.

Everton20

10 de may. de 2016

Fantastic experience. Sonja went above and beyond to find the perfect car for me!! She even communicated with me on her day off to ensure I got the car I wanted. She provided me the information I needed, and worked to get a car into my price. I never felt pushed or pressured into making a decision. I would recommend her a hundred times over. Joe Tyler was fantastic in finance. Both were extremely friendly, and patient with my decision making. Absolutely love my new car!

Jenny

8 de may. de 2016

I had not purchased a vehicle in 12 years and was sad thinking about having to part ways with my Honda of 158k+ miles until I found my new love in the Subaru Forester. I had visited a few other local dealerships before finding my way to Annapolis Subaru, and it was smooth sailing from there. From my first email communication, it was apparent that Annapolis Subaru was as genuine and professional as they come. I was immediately at ease from the test drive through to the purchase. Everyone was kind and helpful in helping me navigate what I thought would be a stressful time. I am so grateful that they worked with me to find and order the car that I hope to drive for the next 12+ years! Thank you so very much!

Subie Fan

6 de may. de 2016

I purchased a Subaru Outback from Annapolis Subaru in April. Roy McHiggins was my salesperson and he was very knowledgeable about the vehicles. His test drive included taking me to a lot in the back to show me the features, particularly of the Eyesight system, and allowing me to get comfortable before taking the car out onto the local roads which are very congested. No other sales rep took the time to do this, which really impressed me. I tested out two vehicles and ended up buying the Outback. I would recommend Annapolis Subaru and Roy to anyone.

Denise and Herb

5 de may. de 2016

We very much appreciated the help that Andrew Wolf gave us, and his efforts to find the right car at the right price. We had a great experience with him and the dealership.

Judy

4 de may. de 2016

I recently purchased a new vehicle from this dealership and found it to be an exceptionally easy process. I hadn't bought a car in over 13 years and wasn't sure how things had changed. My salesman made me very comfortable and we moved through the process with ease. All my questions were answered to my satisfaction. Love my new car!

Kenton V Thompson

3 de may. de 2016

The experience was exceptional from the beginning emails through to the day I took delivery. They answered all questions promptly and completely, were definitely committed to getting me the vehicle I wanted.

Someboy

2 de may. de 2016

I would say this place is the number 1 place to shop for automobiles, because other than Subaru they got plenty of name brands. Their customer service is amazing, and just to let you all know, Ottie Jones assisted me and family. This guy is the person to ask for, he is very knowledgeable, friendly, welcoming and professional, he was very much helpful, on point with details and transparent, we really appreciated his style and Subaru`s service. Please whoever you're or wherever you're do not miss a chance with Subaru of Annapolis, MD.

Eric Manga

2 de may. de 2016

I would say this place is the number 1 place to shop for automobiles, because other than Subaru they got plenty of name brands. Their customer service is amazing, and just to let you all know, Ottie Jones assisted me and family. This guy is the person to ask for, he is very knowledgeable, friendly, welcoming and professional, he was very much helpful, on point with details, we really appreciated his style and Subaru`s service. Please whoever you're or wherever you're do not miss a chance with Subaru of Annapolis, MD.

VaughnB

30 de abr. de 2016

Ed was great. He explained features of the car very well. No hard sell. Matched true car prices even though not in true car network. They had exact car I was looking for since they have a huge inventory.

TheSMUSPaz

28 de abr. de 2016

I've never had a better car buying experience. I worked primarily with Erik to find a good price on a new Forester. I came in, I test drove, I asked a few questions and I left with a brand new car. Everyone was friendly and knowledgeable and I never once felt hassled or pressured into buying anything I didn't want to. I'll buy my next Subaru here, no question!OH, I also shopped their price around town a little bit before I went in and no one else could beat it.

Ravenstje

25 de abr. de 2016

I had been in search of a used car but didn't want to spend a lot of money. I did massive amount of research online at all the buying services and picked these guys to sell me a car. Edward Rucker, our sales rep was awesome. It was a no pressure environment from the beginning. He offered to help us find exactly what we wanted, for the price range we had in mind. We got a great deal on a Hyundai Elantra with really low miles. The car was detailed and waxed for us at pickup. They handled the sales tax, plates and registration, thank god I didn't have to go to MVA. The sales manager, Mike Stoughton explained everything in detail and got us a great rate at a local Credit union. He navigated us through the credit process and MVA paperwork flawlessly. We were not even at the dealership but maybe 2 hours, on the two combined visits. We couldn't be happierI would recommend these folks to anyone looking to buy a vehicle.

Notnecessary

25 de abr. de 2016

The closing with Joe Tyler was terrible. He attempted to force-sell services after I informed him I had no interest in them. This soured my entire experience with Annapolis Subaru!

Bryant

25 de abr. de 2016

Great Dealership. Great People. I can not recommend it enough. Wayne gave me an offer I could not refuse on my brand new 2016 WRX Limited. Really great salesman, I came in unscheduled and he still made time for me. Definitely a good car buying experience. I would recommend coming during the weekdays instead of the weekend though. It gets pretty busy on Saturday.

Ravenstje

25 de abr. de 2016

I had been in search of a used car but didn't want to spend a lot of money. I did massive amount of research online at all the buying services and picked these guys to sell me a car. Edward Rucker, our sales rep was awesome. It was a no pressure environment from the beginning. He offered to help us find exactly what we wanted, for the price range we had in mind. We got a great deal on a Hyundai Elantra with really low miles. The car was detailed and waxed for us at pickup. They handled the sales tax, plates and registration, thank god I didn't have to go to MVA. The sales manager, Mike Stoughton explained everything in detail and got us a great rate at a local Credit union. He navigated us through the credit process and MVA paperwork flawlessly. We were not even at the dealership but maybe 2 hours, on the two combined visits. We couldn't be happier I would recommend these folks to anyone looking to buy a vehicle.

kevin reilly

22 de abr. de 2016

Please see prior review 2 hours. Wayne is a five person and salesman. There was at no time any pressure over the four month and all the information I ever needed.

Ed, JOAN Kobrinski

22 de abr. de 2016

Our 2013 CrossTrek was considerably damaged in Memphis, TN, while travelling across the country over the 2015 year-end holidays. We had to abandon the vehicle there for extensive repairs our insurance company insisted on in spite of the severe hit we took to the front end. After months of fruitless effort by the repair shops in Memphis, Wayne Eppard coordinated with Doug Wright to receive our damaged vehicle by truck transport, thoroughly assess what final repairs were needed and coordinate completion of the repairs with our insurance company. All was done in days what the other shops took over three months to try to do with no good results. We are forever grateful for not only competent and professional standards these individuals practice, but also, the care and consideration they had for the terrible personal situation we were in. The Subaru tag line-Love - is especially evident at Annapolis Subaru. After our horrific experience and terrible start to this year, we feel the love. When you buy a vehicle from Annapolis Subaru, you get more than a car, you get a caring family.

Grandma E.

22 de abr. de 2016

This is probably the easiest car-buying experience I have had, and there have been many. The information was complete and accurate, the sale people were very knowledgable and patient. There was really no pressure and I got a fair price without having to haggle too much. It still took longer than I would have liked to complete the purchase since I was paying cash and there was no trade in, but everyone was very nice and professional.

Ed, JOAN Kobrinski

22 de abr. de 2016

We are now proud owners of a 2016 CrossTrek, our fourth Sube, thanks to the exceptionally competent and caring professionals at Annapolis Subaru, especially Wayne Eppard in sales and Doug Wright in service. Together with support of others at the dealership, we were able to close on a complicated and personally taxing situation that had us without a vehicle for nearly four months. Their attention to our needs surpassed all standards of excellence. Buying a Subaru with Wayne feels more like an investment in the future.

JP

19 de abr. de 2016

Very positive experience with this dealership. Kept me informed up to the arrival of my car. Best experience ever with dealerships. Very customer friendly staff who will assist in anyway possible. Will not disappoint.

wa12345

16 de abr. de 2016

This was one of the best car buying experiences that I've had. From the initial contact, Erik Wangdahl was on top of his game, answering all questions and offering a positive experience. He was courteous and took time with all my questions, answering them to my satisfaction. I am a prior Outback owner and he was quick to get me into the new version, carefully explaining its features. Once I made up my mind as to the model, color, etc., Erik was quick to find me what I wanted. The deal was fast and fair, conducted in a very professional manner. Joe Tyler completed the deal quickly, in a smooth, professional way. This is a first-class dealership.

REBCART

13 de abr. de 2016

This is one of the best car buying experiences I have EVER had!! Many thanks to all and to Andre G. who was very professional and helpful. I will refer many people to this dealership, it is EXCELLENT!

LG

13 de abr. de 2016

Sonia made the car buying experience a pleasure. I would gladly recommend Sonia and the Annapolis Subaru team.

BKReviewer

12 de abr. de 2016

I had a wonderful experience buying my new 2016 Outback. I worked directly with Erik throughout the entire process, mostly via email since I was away from Annapolis. He was prompt, knowledgeable, and very polite. He was able to quickly find an Outback with all of the features I was looking for, and was able to accommodate the price I was looking to pay. Picking up the car was a breeze and he made sure we had everything we needed without being pushy. I would definitely recommend working with Erik, or anyone over at Annapolis Subaru!

Dan

12 de abr. de 2016

Quick easy process without any pressure. Everyone was friendly,

Justin Kowal

9 de abr. de 2016

Annapolis Subaru was extremely helpful, starting with my first internet request with Diane Zimmerman to meeting in person with Wayne Eppard to discussing the financial logistics with Joe Tyler. There was no high pressure sales tactics and they let the quality of the product speak for itself. Thanks for getting me into my first Subaru!

iFurey

6 de abr. de 2016

I had called the dealership early Thursday morning with the express aim of trading my old beater Toyota and buying a used Outback I had found on the internet days prior. Wayne confirmed it was still there and invited me for a test drive the next day. After the drive and thoroughly explaining the good condition of the car, motor, and all systems, allowing me to put a deposit on the car so i could leave and come back in the middle of moving, and being able to duplicate the missing title from my old Toyota, he and Joe got me financed at a reasonable price falling just about where I'd be comfortable paying. Switched out my plates, no problem, gassed me up and had me out right there in a brand new-to-me car. This was my first experience purchasing any car from a dealer, and it was a very straightforward and clear experience. These guys know their stuff and are a good hang, and seem to do what's best for their clientele.

Coo-Coo for Crosstreks

5 de abr. de 2016

Ottie was an absolute amazing salesman and even better person. He knows the products extremely well and knows that these cars sell themselves. He made himself available without giving you the creepy car salesman vibe. I am very pleased with the constant communication and Ottie handled any issue head on and helped work through it. I was an extremely picky customer that left with my brand new Crosstrek already planning to buy my second Subaru from Ottie. Could not be happier with Ottie, the staff, and the atmosphere at Annapolis Subaru. Recommend Ottie without hesitation.

New wrx owner

1 de abr. de 2016

Got my car ordered from here and Erik called me as soon as it arrived. Went to the dealership few hours later and drove off in my new car few hours later.

KCortez0925

31 de mar. de 2016

I have dealt with many different car dealerships. Annapolis Subaru, is the place to buy your first Subaru! They don't pressure you into buying, which is so amazing. They are fun to talk to and they have the ability to make you forget that you had a busy day at work!

Kara H.

31 de mar. de 2016

Kyle, Diane & Joe were absolutely phenomenal every step of the way! Warm, welcoming, and extremely helpful. Highly recommend Annapolis Subaru and look forward to returning in the future!

Meg

31 de mar. de 2016

It was a real pleasure to work with Kyle Lindsay, our salesman at Annapolis Subaru. He has a very pleasant personality and is not pushy. He is well informed, answered all our questions and got us a very good deal on our new Subaru Forester. Our closing day was very nice and not rushed. He gave us a tour of the immaculate dealership and introduced us to the managers. He made sure he reviewed all aspects of our new vehicle with us. We would highly recommend him to anyone wishing to buy a new Subaru

LBURKE

31 de mar. de 2016

My wife and I bought our Subies from the Annapolis location. The staff there is great! Our sales rep Wayne really knows his stuff and he made our experience so smooth. We recommend you go there and buy yourself a sweet Subaru. We did and we are in love ..

Dr. Ray

28 de mar. de 2016

Erik Wangdahl, My sales associate was more than helpful insuring a most relaxing buying experience. The dealership honored other online offers and gave me a fair price on my trade-in. I'l recommend the dealership and especially Erik Wangdahl for your next new car purchase.

Alex

28 de mar. de 2016

The car was in very nice condition, clean and as advertised. Sonja our sales associate was so kind and helpful. Our finance guy was friendly and it was a nice experience. We have been to many dealerships prior, and cars were not as advertised, people tried to pressure us to other available cars etc. Annapolis Subaru was a breath of fresh air. We are very happy with the 2010 mazda 3 we purchased and the price was very good, and I've been analyzing the pricing of this model for about 6 months. Would highly recommend.

Candi1

26 de mar. de 2016

A pleasure from beginning to end. No salesperson assaulting me in the parking lot and dealing with our salesperson, Erik Wagdahl, was the nicest car-buying experience my Husband and I have ever had. He was low pressure and super knowledgeable and make this "Senior Citizen" feel very comfortable in this unfamiliar technological age. Kudos to Erik and Subaru. I'd definitely recommend your Dealership and Erik. Marjorie "Candi" Nilsson

spford

26 de mar. de 2016

I purchased a brand new 2016 Subaru Impreza this week and the entire process was pretty quick and simple! Everyone I worked with (Ed Rucker and Joe Tyler) were extremely kind and helpful. This was my first time buying so I was nervous and sad to see my old car that I had inherited go, but they made the process fun and exciting. I love my new car!

EP

26 de mar. de 2016

Very friendly, helpful and informative sales reps. No high pressure tactics. . They spent hours with us looking at different options and explained all options. I had contacted them a few months ago and they kept in touch without high pressure.

Bella123

24 de mar. de 2016

Excellent buying experience - starting from the test driving to the financing! Friendly, professional sales personnel. No pressure when purchasing the vehicle. Would highly recommend this dealer!

C Phillip

24 de mar. de 2016

My sales person was Kyle Lindsay who never pressure me to buy, he was kind and helpful answer any question I had. This was the best car buying experience I ever had. And special thanks to Diane Zimmerman who introduce me to Kyle, I will do it again good group.

Annapolis Subaru Fan

24 de mar. de 2016

I highly recommend Annapolis Subaru. I sat in while my 89 year old father purchased a Crosstrek. Edward Rucker was his primary salesman. He was knowledgeable, kind, patient, thorough and continues to be unbelievably generous with his time. We did a lot of research on available options and pricing prior to our visit. My father received an outstanding purchase price. Ed spent a lot of time explaining and demonstrating the phenomenal technology in the car. He also offered and returned my fathers tags to the MVA to save my father the inconvenience. In addition, a few days after the purchase, he sat in on another road trip with my father to review additional technical features in the car. They went to the EZ Pass office to replace Dads EZ Pass. Ed is not only an outstanding ambassador for Subaru, he is a genuinely kind and caring person. We had never met him before but will certainly purchase our cars from him in the future.My familys experience with all of the employees that we met at Annapolis Subaru was extremely positive. The manager discussed prices with us, we interacted with Diane Zimmerman, the internet sales manager via email prior to going to Annapolis Subaru. Everyone was exceptionally friendly and welcoming. My father loves his new car and could not have had a better experience with the dealership.

Heather

21 de mar. de 2016

Erik Wangdahl is the sales associate who assisted me with my purchase. He didn't pressure me at all and provided me with all the information I needed to make the purchase easy! Thanks Erik!!

Larryl47

21 de mar. de 2016

I saw a BMW X3 online and wanted to see it in person. When I arrived, without an appointment I was surprised by how clean the car was inside and out. You might say , well shouldn't it be ? It is after all for sale. I visited several dealerships for used cars and I can tell you, that's not always the case. I went on a test drive with Kyle and knew I wanted the vehicle. They appraised my trade, I got what I wanted and they got what they wanted. I love the X3 and it was a pleasure doing business here. The business manager was quick and efficient. I was out the door in my new vehicle in under two hours. I also appreciated the full gas tank.

Jollytiki

21 de mar. de 2016

This was one of the easiest new car buying experiences I have had. Even the time sitting with the Finance Dept and signing the final papers was a breeze. My salesperson was very knowledgeable about the cars he sells and was not high pressure. Thanks for the great experience and most of all I love my New Car!

Jimmy

20 de mar. de 2016

There is such a thing as a good car buying experience. You can find it at Annapolis Subaru. Syona Anderson was great to work with.

Allie2355

19 de mar. de 2016

Great dealer and salesman Ottie was so helpful and generous. My sister says her next car is a Subaru from here! Definitely would recommend to anyone.

Jenn

19 de mar. de 2016

This dealership was very helpful in ordering a car from the factory and the actual car buying process. This was my first Subaru and they answered all my questions.

Andrew W

15 de mar. de 2016

Buying a car at Annapolis Subaru was a wonderful experience. I was referred to this place by a friend and at first, I was extremely skeptical but as soon as I started talking to Ed Rucker, I knew that this man genuinely cared about my purchase. He was very straightforward and honest and did what he could to maximize my buying experience. I live about 45 mins away from Annapolis and there are several Subaru dealerships closer to where I lived but I decided that due to the experience and care, I went with them. they offer very fair prices and do their best to match our needs and their needs. Overall, I would recommend this to my friends and family!

Nicole

12 de mar. de 2016

Everyone at Subaru was so nice and friendly. Ottie made the process so easy and smooth as well as Joe. I would recommend Subaru to all my friends and family!

Robin C

11 de mar. de 2016

I really wanted to stay within my budget and Roy found me the Outback I came to the dealership looking to buy. There was no high preasure sales for something I did not want. It was a real pleasure dealing with the team at Annapolis Subaru.

Jerry and Dianne Chick

10 de mar. de 2016

Were immediately greeted by the lovely and friendly, Diane Zimmerman the moment we walked in. It was especially nice to be approached by someone so pleasant. Diane then turned us over to Ed Rucker who was our salesman. Again, Ed was so pleasant and friendly and knowledgeable. He went above and beyond to show us the vehicle we were interested in. We found the perfect Forester and went on to the financing end. Billy Sadtler, the Sales Manager and Finance Manager was also incredibly polite and gracious. He also went above and beyond to get us the best rate and handled all of the paperwork with ease. He agreed to our price and went out of his way to meet our terms. What an incredibly wonder experience all the way around. Who knew car buying could be so fun. I was so pleased with all aspects of our exceptional transaction. I would highly recommend Annapolis Subaru to anyone and everyone! Thank you!, Dianne Chick

Steve

9 de mar. de 2016

Ed Rucker was a pleasure to work with, and so were Diane Zimmerman and Billy Sadtler. In fact this was the best car buying experience I've had in 30 years of owning cars. Ed was patient and informative, giving us all the time we needed to make a decision with which we are comfortable. When you need to buy a car, go see Ed Rucker at Annapolis Subaru.

DDL

9 de mar. de 2016

Just leased a Subaru Outback from Roy McHiggins. Both Roy and Billy in Finance were a pleasure to deal with. I would highly recommend Annapolis Subaru.

keith246

8 de mar. de 2016

We are so impressed with Annapolis Subaru, that we have bought 4 vehicles in just over a year. Working with Andre Gayle to select the right vehicle for each purchase has been great. His knowledge of the vehicles and the options available made our decisions easy. I would recommend buying from Annapolis Subaru to anyone looking to purchase a vehicle.

John Kumm

8 de mar. de 2016

Our sales associate, Roy McHiggins, did an outstanding job. He enthusiastically represented Subaru and the dealership, answered all of our questions, and maintained communication while we reached a decision about the model we wanted (including evaluation of other makes).

AuSmith

7 de mar. de 2016

From the initial interaction with Ottie Jones to the moment I received the keys for my new Outback, the entire process at Annapolis Subaru far surpassed previous experiences and ordeals at other dealerships. Otties calm and pleasant disposition immediately alleviated most of my initial anxiety while test driving 3 different models (Forester, Crosstrek, and Outback). His patience is to be commended after I asked to test drive each of the 3 models a second time, and especially for my many questions during the entire process.During the test drives it was clear Ottie made mental notes of my comments and particular reasons for wanting to purchase a new vehicle. This aided greatly in deciding if a Subaru was right for me, and if so, which one would best fit my needs. It was refreshing to know someone was genuinely paying attention.The negotiations were low pressure, quick, and quite fair. The most difficult part of the entire process was waiting on the Outback to arrive! A small mix-up was noticed when the Outback did arrive and was immediately straightened out by the wonderful employees at Annapolis Subaru. Billy Sadtler did a terrific job with handling the financing and other paperwork, especially near closing time on a busy Saturday.I have no reservations in recommending Annapolis Subaru to anyone and will undoubtedly be returning in the future.

BH_J

6 de mar. de 2016

After a 2 week exhausting search for an add-on vehicle we found a great vehicle here and our first Subaru. It was a pleasure in working with such an awesome staff. The staff was professional, friendly, patient, answered all of our questions and applied no pressure. Thanks Sonja, Ottie and Joe!

Subarubuyer

6 de mar. de 2016

I had an excellent experience with Annapolis Subaru when buying my vehicle. Andre was great to deal with. He did what I asked and wasn't pushy. They seemed willing to work with me to find the vehicle I was looking for.

Alec

2 de mar. de 2016

I dealt with Roy Mchiggins and I have to say I couldn't of been happier with him!c His professional mannerism and his patience throughout the process were second to none! Not only did he work on a payment plan with me to help secure my car, but also kept me up to date with everything that was going on. Notified me whenever something changed or something I needed to do to get this done. I would go to him again and again in the future!!!

TeamCheryle

1 de mar. de 2016

On January 27, 2016, I purchased my very first Subaru. I had the most amazing salesman, Wayne Eppard. I am a nursing student who was getting ready to graduate this May, and start my career as a nurse over the summer. I told him I needed a reliable car, that was safe. Wayne, found me a used 2008 Legacy, I loved it from day one. Wayne treated us like family from the moment that we started talking with him. He was professional, personable, knowledgeable and understanding. I had never had a car with leather seats, that were heated so I was very excited. I had a small list of things, to make sure the vehicle did, due to past vehicle short comings. Wayne was so patient, he wrote them all down and checked each on for me. That made me feel so good, he treated me with much respect. It was not quite 3 full days later, that on Saturday morning January 30, 2016, I had just gotten off from working my night shift at the local hospital. I was hit head on by another driver. I suffered multiple trauma injuries including broken leg, internal injuries to my abdomen, chest and shoulder. My new car was totaled. I was trapped in my car and had to be cut from the car. The rescue teams that arrived to the scene to free me from my vehicle, and by standers that were on scene all said "That car saved her life!"; "If she had been in another vehicle, she would not have survived"; "The roll cage saved her life". After 45 min, they were able to free me from the car. I was then rushed to the closest Trauma center. I spend 6 days in a trauma center, and face months of rehabilitation. The important part is that I LIVED to tell my story!. When Wayne called a few days later to see how I was enjoying my new car, he found out about my accident. He would call to check on me, and kept in touch with us, to monitor my recovery. All the the employee's from the Annapolis Subaru dealership, have been sending well wishes, to me; and have been checking up on my recovery. One month after the accident on February 29, 2016 I went back to Annapolis Subaru, and saw my friend Wayne and we purchased my second Subaru;This time a used 2008 Outback. Wayne was amazing, yet again, he said looked over the vehicle, and it was a good car, he even remembered my 'list' of things to check for me. I can not drive for another few months, but I know that when I can I will have a very safe vehicle, and I already love it very much. I can not say enough about Wayne, He is amazing, and I am proud that now only can I say "I have a guy, if your looking for a vehicle..." but I can say, "Wayne has become a friend." In the business of customer service, you have have certain qualities, to be successful, Wayne has all of them plus...He is exceptional, and deserves a customer service award. We finished our paperwork this time with Joe, he was super nice. We had a great time talking with him while we signed completed the paperwork. My first Subaru, we did our paperwork with Billy. He treated us with great respect, and was so kind as well. I also, can't say thank you enough to everyone at the dealership who has send me 'well wishes, for a speedy recovery'. Due to my injuries, I had to withdraw from nursing school, and will be able to return in the fall and graduate in December of this year. I made a promise to Wayne and the other's in a few years after I become a nurse and get settled in my career, I will be coming back for my 3rd Subaru and it will be brand new!Thank you Subaru for making a safe vehicle that saved my life, because 'I LIVED'. Thank you Wayne, and the Annapolis team for making my experience so wonderful!!

Chris

28 de feb. de 2016

Sales rep Mr Erik Wangdahl provided excellent service throughout the buying process. His deep knowledge of the Subaru Outback ensured me it was the right vehicle for our family - he's to be commended for his professionalism and stellar representation on behalf of Annapolis Subaru.

B.berg5

27 de feb. de 2016

Erik was great to work with in buying my first Subaru. He knew the answer to all my questions and you can tell he loves these cars too. Joe knew I was on a time crunch and got us through the money and contracts in a timely fashion! Very happy with them both, and I love my Subaru Forester!!

Lily

27 de feb. de 2016

This was my very first car purchase on my own. My son has a Subaru for five years now, after many years of different manufacturers, and could not give a higher recommendation. I did my research and Subaru was the best - safe, well built, great traction, and maneuverability. So, I went to the dealership. What a great experience! I was so impressed. Very friendly, no pressure, and answered all questions, especially as my car was 19 years old, I had a lot of questions. I got a tour of the facility including parts and service departments. I really feel that not only did I get a great car that drives like a dream and is so beautiful, but I am now part of the Subaru family. They really care - not only for the cars but the owners as well.Thank you Annapolis Subaru, Erik and Joe! I look forward to many happy years of driving my new Impreza.

Christopher

27 de feb. de 2016

If you are going to buy a Subaru I highly recommend Annapolis Subaru, specifically the salesman Erik Wangdahl. I ordered a 2016 Subaru Outback premium receiving it a week early, outfitted EXACTLY as I wanted it to be. Erik was very knowledgeable friendly and patent; no sales pressure. I was walked through all the cars features and how servicing is done at the dealer etc. In summary kudos to Erik and the staff at Annapolis Subaru.

sas85893

26 de feb. de 2016

Came in to search of a vehicle I found online. Advised Salesman Ottie of my needs financially and he got it done as close as he possibly could! quick and easy. Entire processing was maybe an hour or so. I recommend this dealer for kind and quick service. Ask for Ottie Jones!!!!

In Red My Love Went Riding

26 de feb. de 2016

From first contact and test driving to price adjustment and sales this was a painless experience. Courteous, competent, flexible and adjusted to my special needs.

ntcaps

26 de feb. de 2016

Cannot be happier with the service provided. It started with Diane with the internet and went smoothly to Wayne then to Joe. The dealer should be proud to have such employees.

vze4nfr2

23 de feb. de 2016

Bought my second Sabaru from the same dealership. The sales, finance, and service personnel are all great to talk to and work with. They are all very friendly and bend over backwards to please and serve you with all your car needs. Excellent purchase price.

Subaru #7

23 de feb. de 2016

AS ALWAYS A DELIGHTFUL EXPERIENCE IN PURCHASING OUR 7TH SUBARU FROM ANNAPOLIS SUBARU,SALES STAFF, SUPPORT STAFF AND THE GENERAL MANAGER WERE THE MOST HELPFUL IN MAKING THIS PURCHASE A PLEASURE.WILL BE BACK FOR NUMBER 8THE BARNHARTS

stitch13

20 de feb. de 2016

This is the 2nd car of I have bought from Annapolis Subaru. Did not think they could match my first experience, but they did. No pressure, fair trade-in. My sales person Kyle Lindsay was awesome. Made me feel comfortable and kept me well informed. Joe Tyler even remembered me from when I bought my first car from them. You don't see this kind of service anymore. Thanks for everything.

JeffGoldman

18 de feb. de 2016

I called from 500 miles away on a Certified Pre-Owned Subaru Forester. The salesperson I worked with was Ed Rucker. I cannot say enough about his professionalism. Ed guided me through a process of making sure the car was available, holding it while we were in discussion and was great at following up on everything I had asked for. Not only was his service outstanding, the price on the car was the best I could find within a 500 mile search. Unfortunately, the car was a bit out of comfort zone for payments and down payment. Ed was very professional when I told him about my decision not to purchase the car. He put some considerable time and effort to make a deal happen. This is not your typical car dealer and Ed is an outstanding sales professional. If you are looking to buy a car from out of the area or from this dealership, Ed Rucker is the guy you want to talk to.

GerryE

16 de feb. de 2016

Andre' Gayle was our internet sales contact and he exceeded our expectations in helping us get the care we wanted. He was very patient as we wavered between the 2016 Forester and the 2016 CrossTrex. He was even more patient as we tried to decide which color and the options we wanted.In the end, we purchased a Khaki Crosstrex with Eyesight and couldn't be happier.Joe Tyler helped us with the final financing paperwork and explained the various alternative programs available.This is our 3rd purchase through Annapolis Subaru and likely won't be our last.Gerry and Linda

Customer

16 de feb. de 2016

My association with Annapolis Subaru began last summer when I ordered extra keys and arrived to pick them up with my dog Harry and no leash. A serviceman found an incredible line so Harry could walk around while we waited and I thought - "This must be a pretty good place!".Time to find a new Subaru and I had buyers' services and dealers and all kinds of help. Colin Murphy, from Annapolis Subaru took great care of me on a busy Saturday - we got the trade-in value and the paperwork completed. Colin printed out my figures and Annapolis Subaru met the best offers I had. This was the last time I saw Colin until I received an email "Your chariot has arrived!". I found my two previous Subarus on the net; this time with Colin's help, I ordered over the phone!The evening I picked up the car, Colin checked me out in it - sort of like pre-flight - to make sure I had the best of the ride in hand from the beginning. He even set up mysubaru and I returned home to find the 6000 mile appointment already set up! Colin's associate Ed took me through the handbook and answered questions and Bill from the business office couldn't have been kinder or more patient.Annapolis Subaru is a family dealership and a wonderful team - I'm looking forward to having their support now and in the future, Loralyn Helms

Charles

15 de feb. de 2016

Ed Rucker is a good man, treated us well, very straight forward enjoyed working with him

Debbie P

15 de feb. de 2016

This is my 3rd Forester and 2nd leased. Wayne Eppard was wonderful to work with He was understanding of my needs to keep the price affordable without giving up any of the accessories that I wanted.

Mike and Nina

15 de feb. de 2016

We found Annapolis Subaru to be about as user friendly as you could imagine. Ed Rucker, our salesperson, answered all our questions re: new car purchase, including TrueCar pricing, incentives, and more, and gave us liberal time to test drive and consider options. He was super friendly, super helpful, and super knowledgeable about the Subaru line of vehicles and the sales process. Most importantly, he guided us to the car we wanted, a Forester ! Because we hope to keep our Subaru a long time, Joe Tyler helped us select extended warranty and maintenance contracts that added to the value of our purchase. Overall, we had an excellent new car buying experience at Annapolis Subaru and would recommend to others.

beckyn

14 de feb. de 2016

I worked with Wayne Eppard at Annapolis Subaru. He was informative and attentive, but not pushy. he answered all of my questions - even if i circled back and asked the same questions different ways at different points in the process. if he didn't know the answer to a question about the car or the financing, he didn't ignore the question or make up an answer - he went and found out. the dealership itself was clean, comfortable, and focused on customer service by making sure the customer was comfortable and satisfied. i would highly recommend the dealer - and especially wayne eppard.

New Maryland Resident

13 de feb. de 2016

Good place to buy a car! Low key, no pressure. Eddie, our dealer, was helpful and knowledgeable!

H Lynch

12 de feb. de 2016

I should preface this review by fessing up: I hate car shopping. I have no appreciation for the art of the deal, and I loath salesmen who know less about their product than I do. My husband and I visited Annapolis Subaru on a Saturday. The dealership was packed with customers and all members of the staff were clearly busy, yet we were greeted immediately. Roy McHiggins greeted us mid-errand for another customer and paused to welcome us, find out the goal of our visit, and recommended several vehicles for us to peruse while we waited. Roy returned to us much faster than anticipated and gave my party of three his full attention. Roy was extremely knowledgable about the entire line of Subaru vehicles and responded easily and personably to each of our many questions. We test drove a Forester and an Outback. By the end of the test drives we were familiar with both vehicles, their features, capabilities, and the various trims and packages offered on each. I quickly chose an Outback that was not in stock. Roy found the car I wanted and had arranged to have it retrieved in less time than another dealership could find me a brochure on the car I was looking at. I won't bore you with the minutia of my purchase. Just know it was painless, and Roy took every step possible to exceed my expectations. We have rarely, if ever, been as satisfied with the service we received or as thrilled with the product we purchased. My Outback has all the wonderful bells and whistles (for much less than I would have paid for similar features elsewhere), and thanks to Roy I drive my car off the lot knowing how to use just about all of them.

Gingerville

11 de feb. de 2016

We had done extensive research prior to coming to the dealership, and were very pleased to find that our sales rep, Ottie Jones, was informative, easy-going, and very professional. He kept us well informed about delivery dates, answered every question we had; and has even met us twice after the purchase to explain and demonstrate some of the more complex features of our vehicle. The finance manager, Billy Sadtler, was equally prompt and professional. All in all, the best car buying experience we have had.

Patrick

10 de feb. de 2016

We recently purchased a 2016 Outback at Annapolis Subaru and had an overall excellent buying experience. We would like to commend three people in particular for being so helpful, personable and proficient at what they do: Diane Zimmerman, our initial internet contact, Wayne Eppard, our closing salesperson, and Joe Tyler in the Finance Department. Wayne Eppard facilitated the entire transaction and devoted most of an afternoon assisting and familiarizing these "seniors" with all the new electronics and safety features of our vehicle.

Patrick

9 de feb. de 2016

Had an overall excellent new car purchasing experience at Annapolis Subaru, and particularly would like to commend Diane Zimmerman, our initial internet contact, and Wayne Eppard, our closing salesman, for being so helpful, personable and proficient.

Shirley

6 de feb. de 2016

My first contact was a phone conversation with Ottie Jones. I do not live in the immediate dealership area; however, based on talking with Ottie I decided to stop by... I came with lots of questions and a need for more information to decided on the car that could possibly be my next purchase. (I never owned a Subaru before, but have purchased many cars.) Ottie was so helpful, patient, and informative that my next to be purchase was becoming clearer. Although the dealership didn't have the exact model Outback I thought I wanted, Ottie provided another model to test drive. He did a comparison between that model and the one I was interested in. We walked the grounds so that I could actually see various car colors and possible interiors, etc. I think you get the message- Ottie did all he could to give me the information I needed. All of this was done in a very easy and comfortable manner. My decision to purchase took one more phone call and then awaiting the arrival of the car. On pick-up day Ottie gave me a good briefing on the car's features. He obviously knew the car well! The drive to Annapolis was worth it. Dealing with Joe Tyler and Billy Sadtler was also very helpful and positive. This purchase was totally a no pressure experience.

AR

4 de feb. de 2016

Annapolis Subaru is a great place to buy a car. I came back several times to test drive different models and they were always accommodating and friendly-- no pressure and hassle. After deciding on the color, make and model, they didn't have it in stock; however, they were able to get exactly what I wanted overnight. Wayne was a pleasure to work with and made the overall buying experience easy, efficient and pleasant. This is the best car buying experience I've had.

jane

3 de feb. de 2016

I went into Annapolis Subaru knowing exactly what I wanted. Wayne Eppard listened carefully and didn't try to talk me out of anything or talk me into anything that I didn't want even though he did not have my car on the lot. He was able to get my car quickly and it was exactly as promised. When I picked up my car, Wayne was very patient and demonstrated all of the features on my new car.Joe Tyler handled my "check out". He was very nice and even saved me $500 by looking up my Subaru loyalty coupon.Wayne and Joe made this my very best car buying experience, and I've bought quite a few cars. I'm in my sixties!

ZR

1 de feb. de 2016

Erik Wangdahl was an excellent salesman. He provided lots of information beforehand so that the day of purchase went smoothly and efficiently. He was patient and clearly takes pride in his work. I would definitely buy from Erik again.

Bmayes

29 de ene. de 2016

So happy with my new Subaru and my experience at Annapolis Subaru. Working with Billy Sadtler was like working with family. I will purchase all my future vehicles here.

justSubaru

29 de ene. de 2016

I went in on Wednesday evening and everyone was friendly. I stated me need to see what would work for me for fit. I am a big guy. I tried out some new some used and narrowed my search. Kyle was helpful and we drove around in a certified forester. It began to snow as we were out - a taste of the blizzard to come. Friday rolled around and I went back in and tried out the new forester. Again, everyone was extremely friendly. The blizzard was coming and I may have been the only one shopping for a car. Everyone else was preparing to prepare. I made a deposit on a new forester and then arranged for delivery on Monday after the snow. Well, Monday came and I was able to pick up my new ride! The Annapolis Subaru team did a great job in making my new car purchase happen. Thanks!

CT

27 de ene. de 2016

Purchasing experiences were all excellent. All aspects were handled well and to my and my wife's total satisfaction. High Quality people. The service department exhibits tenacity and has high quality people resulting in resolution to tough problems. Great Products, Great People.

Terri O.

26 de ene. de 2016

This was, by far, the easiest and best car buying transaction I have been through. Our salesman, Wayne Eppard, was pleasant, knowledgeable, patient and thorough. He found the model I was looking for in a reasonable amount of time and I am super pleased with it.Although I had my own financing, Joe Tyler, in the finance dept. was pleasant and not pushy. Great folks to deal with, I'd recommend them to anyone (especially some one jaded by previous car buying experiences).

Larry Sears

19 de ene. de 2016

Great experience in car buying, established the price over e-mail, had to wait to have it delivered, great financing rate. No issues when signing all the paperwork. Erik was a real pleasure to work with in buying my new Forester

Crosstrekbuyer

14 de ene. de 2016

I'm glad so many had good experiences at Annapolis Subaru. We did buy, but I have to think that another dealer would have been more deserving. I was disappointed with the very low trade-in offer and the heavy handed pitch for an extended warranty and other extras. My trade in did have a lot of miles, but we were offered scrap value and several thousand less than blue book. i ended up taking the car to CarMax where they simply gave me more than double what Annapolis Subaru offered for the vehicle. The business manager's approach to selling the extras was to tell you how much it is going to cost you to maintain and fix the vehicle. This made me wonder why we would purchase such a unreliable and expensive car. He talked about bad paint and expensive parts that fail. He also demands that you sign a form right then that you are not taking him up on his offer. No thank you!

New Car Owner

13 de ene. de 2016

We loved our salesman Ed Rucker. He was friendly, knowledgeable, patient, efficient, etc. We felt no pressure. He found just what we wanted and was perfectly clear with its arrival date and with the total cost, which we thought was very fair. Others at the dealership were nice as well. Complete satisfaction. We would recommend salesman and dealership to others.

Subaru Enthusionado

12 de ene. de 2016

I have been shopping for a 2016 Forester for several weeks. I was looking for a particular color that I found on the Annapolis Subaru website. The vehicle was "In Transit" meaning that it was being delivered to the dealership. I contacted Erik and inquired when it would arrive. He said it had arrived, and I went to the dealership to see the car, and I liked what I saw. Erik followed up this morning with the answer to a question I had about key duplication.Erik had already provided the Annapolis Subaru "ePrice" for the Forester, and I found it to be very competitive with the average price that vehicle was being sold for. I took it for a test drive with Erik, and decided that it was the vehicle for me. Erik and I settled down at his desk and we went over some features, and he answered the few questions that I had. Afterwards, we did the credit check, and started the paperwork. After completing the paperwork, Erik introduced me to Billy Sadtler, the Finance Manager.We went to Billy's desk where Billy had the finance paperwork ready for me. He went through each document explaining what it was. We finished the financial paperwork, and he answered my questions. He was very thorough.I would definitely recommend Annapolis Subaru to anyone. Erik and Billy were very conscientious about everything. They both appear to know their stuff.Thank You Erik Wangdahl and Billy Sadtler !!!

Legacy2016

11 de ene. de 2016

I have purchased many cars, and my experience with Erik Wangdahl and Diane Zimmerman at Annapolis Subaru was the best. Working with Billy Sadtler in the Finance Office was easy and there was no pressure. I would recommend them to friends and family who are in the market.

Celeste C

9 de ene. de 2016

Good place to buy a car...my sales person Erik W., was excellent; personable and pleasant, never overbearing or pushy. He was helpful every step of the way. The next time I purchase a car, this is where I will shop and Erik will by my sales person.

EMg

9 de ene. de 2016

Today we bought our first Subaru at the Annapolis dealership. From beginning to end, it was a great experience. Colin Murphy was a pleasure to deal with, personable, professional, and thorough. We can say the same about Joe Tyler. Everyone we interacted with was courteous and friendly. Colin gave us a tour of the whole facility including the service area. Overall, we highly recommend this dealership and will be using it for our car service.

brittK

8 de ene. de 2016

So I'm 24 y.o. and somehow managed to hold on to my first and only car, a 2000 Toyota Celica, for 9 years until Ol Sally's engine finally gave way 7 months ago. I had spent the last 6 months researching newer vehicles in hopes of coming across a vehicle as or more reliable than my Celica had been since I bought her at 15 years old...Toyotas are VERY reliable vehicles and I hardly ever had that car in the shop for the entirety of my ownership; so I'll admit I was a little nervous to venture outside of the Toyota family but I'm sure glad I did. After reading a million reviews and searching AutoTrader daily, I decided to take a risk and just purchase a brand new car that would stick by my side for another 15 years or so...I discovered you could build your own model on Subaru's website and I fell in love with the 2016 Subaru Impreza. I was originally going to get the regular 2.0i and customize the amenities to make it my adventure car for less money but instead, I walked out of Annapolis Subaru with my 2016 Subaru Impreza 2.0i Sport Premium in less than 8 weeks of submitting the order to have it custom built. We had visited one other dealership to get an estimate in October (and I won't drop names or locations) but that place and its sales team were uneducated schemers and one big joke...my dad finally beat me to the chase and called Annapolis Subaru where Kyle Lindsay immediately stepped up to the plate and offered to guide us throughout the whole process with the best service possible; and he really meant it! Kyle was very knowledgeable about all Subaru models (and owns one himself) but was especially helpful in giving his personal advice about my particular model since he is into the cars more so than SUVs and definitely convinced me it was wiser to just spring for the Impreza Sport with all the amenities I was looking to add, and because the sport was definitely more fitting with my "must have manual transmission." He was able to immediately show us estimates for different amounts of cash down for both leasing and financing and do a soft pull for approval right then and there, unlike the first dealership who BS'd everything right down to "No we couldn't even get an estimate for ANYTHING until they pulled my credit and ACTUALLY HAD ME APPROVED for something I hadn't even ordered yet." Kyle and the whole Annapolis Subaru team were very laid back but so professional and knowledge about anything and everything asked of them. There was no pressure at all, he was truly there to just guide me into making the best decision for my future baby! The car was supposed to take anywhere from 8-12 weeks to come in...we got a very excited call from Kyle in LESS than 8 weeks saying it had arrived and I could come pick it up at my soonest convenience. He sent emails with little steps to complete just to make the process even smoother and to get me out the door faster...very mindful salesman. However, the thing I most admired about Kyle was that even though he had off work on the only day that I also had off work to come pick it up, he gladly offered to come in on his day off and see to it that he was the one still by my side in the process from start to finish...now that's what I call genuine dedication! Best part was that he brought his little puppy pal, Happy, along to seal the deal since she couldn't stay home alone :) of course we loved Kyle even more at that point since we have a pitbull and Happy happened to be half pitbull, half lab and looked just like our dog...and trust me I was definitely 'happy' myself after seeing my shiny, black-on-black sporty little hatchback parked out front and was soooo thankful Kyle convinced me to go for the Sport. Shout out to Joe for getting me approved so quickly and having hilarious stories to chat about with my rents as I completed my paperwork... they loved everything and everyone there just as much as I did! Even after I had the car home for a few days, Kyle was sure to send an email my way making sure I was 110% satisfied with my purchase and telling me not to hesitate to come to him with any future questions. So you will definitely be seeing me in there every couple of months for my servicing because I wouldn't go anywhere else! I LOVE MY NEW SUBARU! She's already named (Ahem, Suzy) and hands down is totally ready for my cross-country road trip to 25 of the top national park destinations this coming August...with my two kayaks on top of the fixed crossbar and added kayak attachment...not to mention $200 is now going toward supporting those National Parks from Subaru's "Share the Love" event!! :) The Impreza and AWD handles like a champ and is so fun to drive...she even sounds bad a** with every shift! <3 I can't wait for the years of adventures to come and even more loyalty and comfort from this Subaru than I had with my Toyota. Thanks again Annapolis Subaru and thank you Kyle Lindsay for being so awesome!

kitkat

7 de ene. de 2016

Great people to get a car from. I was able to test drive (without be hassled) one week and talk to them over the phone the next week about getting a car. And I am loving my new car! They are very friendly people.

christmas gift

1 de ene. de 2016

My wife and I had an excellent and pleasant experience with this dealership. Wayne Eppard was very knowledgable and efficient in the car buying process. He was very responsive to my requests for information and kept me well informed, especially with the earlier arrival of the car.

TheRealLuclear

29 de dic. de 2015

This was a great dealership experience. The sales people here really love the product they sell, as every person I contacted at the dealership drove a Subaru. The sales staff really work hard to find you the vehicle that you want. I was in contact with a few dealers in the Baltimore/Washington region and Annapolis seemed to have the only sales staff that was willing to attempt to meet my needs. I would highly recommend this dealer for a great car buying experience.

steve

29 de dic. de 2015

Even though Diane Zimmerman was with Internet Sales, she greeted us enthusiastically at the dealership as all other sales associates were busy with other customers. She answered our questions and arranged for us to test drive a Crosstrek. We needed a few days to mull over the big decision and upon our departure, she introduced us to salesman Kyle Lindsey. Kyle searched for the model and color we wanted and promptly alerted us a week later that one was available. The final deal was quick and working with Joe Tyler was great. Overall, we had a great buying experience with Annapolis Subaru.

jcolston

28 de dic. de 2015

Best new car purchas experiance ever. Would highly recomend this dealer and especally the my sales associat. Performed as promised no last minute changes in price or terms.

MSibugJr

27 de dic. de 2015

I bought my 2016 Subaru Legacy 2.5i Limited from this dealership on 12/21/15. My experience with Ed was easy and familiar. He gave me the best choices on what I needed for an everyday dependable car and worked with me on the pricing. I had a trade in that had negative equity and he worked around that and my wife and I came to the conclusion that what Ed offered us really was the best deal I could have gotten compared to other dealers. Afterwards, in the finance department, we were greeted with another friendly individual that went over our further car protection options. That also was an awesome experience. Billy didn't force us to get anything that we really didn't need and we definitely appreciated that. So if you're reading this and are currently in the market for a dependable long-lasting car as well as a fun and informational car buying experience- Annapolis Subaru is the place to go. Ask for Ed and then Billy if possible; you won't regret it. - Mario S.

scaredofcarbuying

25 de dic. de 2015

It was time to return my 2004 Outback and pick up a new one. I'm sure they would have liked to see me sooner but the car was just too good. Andre Gayle helped me put together the package of options and accessories I wanted. My one request of the Subaru company is to make the choice organization a bit easier. It's daunting to work through the maze of option packaging and not lose some choices or be forced to choose unnecessary ones. Andre was able to clarify all points and we designed the car I wanted. Delivery from the factory was as promised. Emails clarified all I needed for day of purchase. Andre's demonstration of all the car's features was easy to understand and not rushed. He made it clear that he would be available to answer any questions after I drove away. Joe Tyler finalized the the transaction and presented maintenance options in a clear manner without sales pressure. I hope to see them both in another 12 years.

Adam

24 de dic. de 2015

After a lot of research, I knew exactly the vehicle I wanted and emailed several dealers near where I live to try to get the best price, as the car was at the top end of my budget already. Andre' Gayle responded promptly to my inquiry and offered a very competitive price for the vehicle I was interested in as compared to other dealers. After I told him I had other (slightly) lower offers and was trying to get the best price due to my budget, he simply asked what he had to do to earn my business. I told him my target price and he met it, simple as that. So I put down a deposit and factory ordered the car since it was not in stock anywhere in the area. Everything after that was incredibly easy and straightforward. My car was factory ordered and arrived earlier than expected, which was a pleasant surprise. The only small hiccup was that I did have to wait around for a couple hours at the dealership when I went to pick up the car. However, when Andre' called to let me know that my car had arrived, he did mention that they were busy that day. But of course wanting my car that day, I chose to go that day to pick it up rather than wait a few more days until I was off work again. All in all it was not really a big deal and I definitely can't blame them for having other customers. Overall, the entire process was smooth and easy with no surprises, and I highly recommend them and will absolutely consider for future purchases. Everyone that I dealt with at this dealership was extremely professional, competent, and friendly.

annie

23 de dic. de 2015

We are thrilled with our new Subaru Forester. Our experience with Ed Rucker was way beyond our expectations. He was very detailed in his explanations of every aspect of the car, and when we drove off the lot we knew more about this car than any other we ever owned. Joe Tyler was also very informative on the various service plans. This is our first Subaru, and hopefully not our last. It was a great experience.

123 SPB

22 de dic. de 2015

Sales person ANDRE GAYLE was efficient, understand issues I inquired about. When I picked up car he was helpful. car was ready for pick up. Paperwork did not take very long.

Maria J

21 de dic. de 2015

I want to start by saying that my process was a bit longer because I was negotiating the price with this dealer and a different one. I decided to go with Annapolis even thought is almost an hour away from where I live because of the good price of the car and service I got from Mr. Rucker. So far everything is going well, but it is too soon to say since I just bought the car two days ago. I hope that it stays this way and probably buy another car with this dealership in a future.

ndecampo

21 de dic. de 2015

I spent almost a month and a half searching for the right car. Finally came in to Annapolis Subaru and started working with Ottie. He was extremely helpful, easy going and focused on finding me the right car for my needs. Joe in the finance office was very helpful and knowledgable as well. Ended up getting a 2016 Impreza and I'm extremely happy with my purchase. Overall a great experience!

SVier

19 de dic. de 2015

This dealership made buying a car quick and painless! It took just over 2 hours from the time I walked in the door, until I was leaving in my new car. I had initially inquired about the car online and Diane Zimmerman got back to me right away and set up an appointment for me to come take a test drive that evening. Once I arrived at the dealership, I met Dianne and also salesman Kyle Lindsay. After the test drive and negotiations, I worked with Billy Sadtler to do all the paperwork. Everyone I dealt with at this dealership was super friendly. I feel like I got my car for a far price and they also gave me a fair price on my high mileage trade in. In all my car buying years, I've never had a more pleasant experience with a dealership. Not to mention the lightening fast process. I will definitely make the hour drive to this dealership again for my next car and I will recommend that my friends and family do the same.

Stanley

18 de dic. de 2015

This was an amazing car buying experience and I'd highly recommend it to anybody else.

jjohns829

15 de dic. de 2015

My wife and I drove over from D.C. and couldn't be happier that we did. We bought a 2016 Forseter and walked out of Annapolis Subaru happy and satisfied. Ottie, our salesman, was attentive, informed and friendly. From first contact over the internet to pulling out of the lot with our Forester, we were treated kindly and fairly. Big thanks to Ottie, Joe and the whole staff! We'll be back...

escape

9 de dic. de 2015

We drove 2 hours to get to this dealership, because they had the vehicle we were interested in. Shopping for a vehicle is pretty much one of our least favorite things to do. Not only was the vehicle what we wanted, our salesman was a friendly, no pressure, professional salesman. Wayne Eppard made us feel comfortable from the moment we met him. Negotiated a deal and drove home with our vehicle that evening. 3 hours start to finish...that is a 1st for us and we are very pleased. The rest of the staff and finance manager were equally as friendly and professional. Annapolis Subaru has it going on and we highly recommend this dealership.

KOB107

6 de dic. de 2015

After finding this Dealership had the car in stock I wanted a 3.6 Subaru Outback I was contacted immediately by Ottie. The whole experience couldn't have been more pleasant! He was very courteous and paid close attention to our desires in a new vehicle. Unfortunately the weather was bad and we drove an hour the night we went there and arrived close to closing but Ottie continued to assist us in our purchase and even after the purchase stayed late in the evening to go over the extensive features in the car. He was thorough and professional and I would recommend Ottie to everyone looking for a new car. This is my 5th Subaru and of the other dealerships I have worked with, this is by far the best in service and communication. I won't go anywhere in the future. BTW why isn't his name listed below in Sales? I used this dealership for service on my previous vehicles and they were always supreme.

HvilleTom

24 de nov. de 2015

We test-drove a 2014 Subaru Forester Touring and dealt with Wayne Eppard. Wayne was very low-pressure and professional. We took a few days to consider a few choices from several dealers and Wayne responded to all of our emails promptly. Ultimately, we decided on a 2015 Premium, from another dealer, but we were very happy with the experience offered by Annapolis. I would definitely recommend visiting them if you are considering a Subaru.

Twin36

10 de nov. de 2015

We email the dealership on cars.com Ottie call immediately unfortunately the car I was looking for wasn't available so he gave me a list of other cars that were similar to the price and style of the car I was initially looking for. One of them turned out to be perfect Ottie was such a swell gentleman with his warmed hearted personality he made it quiet easy as we felt welcomed as if our business was just as important as the next customer if not more. I highly recommend people to visit Annapolis Subaru.

FPY

1 de nov. de 2015

It took Wayne almost two weeks to find the Forester with the features I wanted. He was incredibly patient when, on two occasions, the car he thought he found for me had already sold just hours before. I have never seen a salesperson juggle three clients at the same time in such a professional manner. He made sure that our requests were met, questions answered and I never felt neglected. The entire dealership was incredibly helpful and pleasant even when it was packed on a busy Saturday.I would not hesitate to recommend Annapolis Subaru to anyone for a great vehicle, fair price and wonderful customer service. Billy Sadtler took care of the necessary financial arrangements with ease. This car buying experience was without a doubt the best I've ever experienced.

JB

18 de oct. de 2015

Caroline was a great help. Answered all my many questions. My car even came early. Nice, friendly place without the arrogance found elsewhere. Easy and.great price.

Subbie OB

12 de oct. de 2015

We went to Annapolis Subaru on a Saturday morning. It seemed everyone in the area was also interested in looking at Subaru's, as it was quite busy. Wayne Eppard greeted us as we were looking at a car, and asked us a few simple questions. No pressuring, no "herding" us to a specific car/model. Despite having many shoppers on the lot, Wayne took the time to get us a car that fit our needs. He is an expert at time management, and made sure we weren't just standing around. He made the buying experience painless, and got us on the road in our new Outback fast! The military offer at Subaru is noteworthy, as is the level of respect I and my family received. If you want a Subaru, go to Annapolis Subaru and ask for Wayne!Miles & Lisa

SusanCarmon

4 de oct. de 2015

Was ready to order a car, but could never get paperwork, confirmation, returned phone calls, email responses. Bizarre. This, despite completing all the necessary steps. Waited a week and then figured they didn't need the money.Took my business to Wilkens Subaru in Glen Burnie and they took care of everything in 1 hour (credit application, assessed my trade, explained the car's packages and options, provided copies of everything, and even gave me my first Subaru owners' badge). ?? What a difference. I look forward to working with them.

earlswagger

3 de oct. de 2015

Chris once helped me when I needed to make a purchase right away and went above and insured that our deal was fair for both sides. This was some time ago and I did not know that I could review this in this website. He is an outstanding professional who is a model for representing a car dealership.

ProphetMike

27 de sep. de 2015

I have to first say Kyle who i can't remember his first name.... But was great...by far the best car salesman I have seen yet... He was patient... He kept checking back on me... When I didn't show up at the dealership.... Andre was the guy who took me on the test drive he was also very patient... And very informative... Joe Tyler is a great manager... He was informative, funny as xxxx and gave my mom and I great advice... Kyle also gave me a few tips on where to go for my birthday because it was on the 21st... I feel all these guys should be upgraded to the next position as soon as possible. Appreciate all the help and I'm enjoying my Volvo....

mdmike

11 de sep. de 2015

Finding the clique "no hassle" dealership is hard. I window shop for months, sometimes years, before purchasing our next vehicle. I looked up a highly ranked, nearby Subaru dealership to take the wife and go sit in new cars for at least 30 minutes each. Ed Rucker stood out on this website, so I cold called him. I explained that I simply wanted to sit inside a Forester, Outback, and Legacy back-to-back-to-back without test driving and a hovering salesman explaining how cup holders work. Why drive it if you can't stand sitting in it? We showed up 45 minutes later and Ed was ready with keys in hand. He started the other two cars with A/C on high while we looked at the first car. Then, he did something magical, something other sales staff rarely understand... he left us alone after a brief greeting. My wife and I exhaustively went through each car and simulated loading the baby seat in the back and stroller in the back. The wife determined what suited her best. Unfortunately, no in-stock Outbacks. Andre Gayle found the exact car we wanted a few days later, so down a deposit went to reserve the incoming car. The car showed up a week early and they called us. Ed noticed a very small discrepancy in the price quote (he was on vacation when I ordered and was given an out-the-door price), but the dealership did the honest thing by honoring their initial price they quoted me. We went to the dealership as it was closing with our own financing; Billy didn't pressure us at all aside from asking our loan rate. Ed literally closed the dealership so we could get the car before a road trip the following day.Thank you to Ed, Andre, and Billy.

MFJ

31 de ago. de 2015

This was my first time buying a car from a dealership. I was so impressed by Andre, who handled the sale and showroom. He didn't push me to buy anything and was very professional and courteous as I took a couple days to consider my decision. It was absolutely the right one and I would recommend Annapolis Subaru to anyone who asks!

jimmymac

30 de ago. de 2015

This is our second new car purchase from Annapolis Subaru. Both transactions involved knowledgeable sales people and a help full finance person. We believe that we got a very good price on the vehicles.

helen421

19 de ago. de 2015

I never thought I'd go to the Subaru dealership because I wasn't looking for a Subaru. Then I learned that Annapolis Subaru's pre-owned division carries many makes and models for very reasonable prices. Through their easily navigable website, including free CarFax reports, I got in touch with Wayne Eppard who answered my questions by e-mail. After visiting other dealerships I was wary and asked him how much they add to the internet price. When he told me nothing but a $299 processing fee, 6% sales tax and title, tags and registration, I decided to give Annapolis Subaru a try. When Kyle Lindsay took me for a test drive in my (spotless) top choice vehicle (and didn't try to make me like it), I wanted to know what it would cost me. Mike Stoughton, the manager, quickly worked up a quote. Sure enough, nothing but $299 for processing, 6% sales tax and title, tags and registration. Oh, and $200 off the internet price. It turned out I could actually afford the car. Kyle helped me with the initial paperwork. I looked around the showroom. It was clean and comfortable with a pristine ladies' room and a play place for kids. All the people working there were friendly and professional. When it came time to sign the paperwork, THE QUOTED PRICE HAD NOT CHANGED. No one made a move to tack on extra charges or sell me a warranty. Then Kyle iced the cake by bringing my car home for me with the help of Dwight from the service department. I went home with a car I love and no misgivings about having been pushed into a deal I was not comfortable with. I would recommend Annapolis Subaru to anyone who wants to buy a car.

SteveF

5 de ago. de 2015

I went there last week, hoping to look at the Impreza and Forester. I went at around 2pm when there were few other customers. I sat in both cars in the showroom, opening up all the doors, and then looked at the cars parked right out front. While there were a number of salesmen around, they were too busy talking to each other to come over to help me. After looking at two dozen cars and not getting any help I left. I left a similar message on the dealer website and they never replied.

MCM

1 de ago. de 2015

I went to this dealership to test drive a couple different models and they were really great about it. Simply let me drive without any pushing to close. I explained I was just in the exploration phase and Nicole Mulcare was completely fine about it. Later that day, went to a Toyota dealer to do the same and have a negative experience . . . pushy and salesy. So pleasant, I decided to buy my new Subaru Forester in part because of my experience with Nicole. Billy Sadtler, the finance guy, was funny, low key, and really lovely to work with as well. If you are looking to buy a Subaru, go here! And, I don't think I'll ever buy a car from a guy again.

Forester2015

29 de jul. de 2015

This is the third Subaru we've purchased from Annapolis Subaru over the past 10 years (two for ourselves and one for my mother-in-law). I always check with other dealers to see who will give me the best price, but Annapolis Subaru always wins out. This time we worked with Edward Rucker who gave us a great price on a 2015 Premium Forester. He let us take the Forester out on an extended test drive and then was very patient while we figured out what options we wanted. And then when we purchased the vehicle, he spent over two hours with us explaining all the features and showing us how to work the EyeSight system. He was great to work with as was the new hire, Kyle. We have also had our vehicles serviced with the dealer. Jason Janz has also been great to work with and though sometimes I think the prices are somewhat high, there is no pressure to get more work done on the vehicle. He just make recommendations and then let's us decide on what we'd like to have done.

Kermie

27 de jul. de 2015

Went to the Subaru dealership closest to me and wasn't happy with the experience. I had purchased my previous beloved Subaru from Annapolis Subaru 17+ years ago and so decided to go back to them. I was Brett Lindsay's first sale. Both he and Billy Sadtler were very easy to work with.

Stevenchoi

26 de jul. de 2015

Painless experience Erik knew everything about anything about the car and Billy helped me get the best financing rate as well. I would recommend this dealership to everyone very friendly staff as well.

Happy Campers

25 de jul. de 2015

We had to wait almost 3 months for the car with the options and color that we wanted. Well worth the want. The car is awesome and the service we received was very friendly and informative.We check out the other dealerships in our area and one of the main reasons we went with Annapolis was the service we received when we walked in the door that first time. We would highly recommend the dealership!

afelicitas

23 de jul. de 2015

This was my first time purchasing a car and I must say that Ed Rucker and his team were a breeze to work with. Everyone was knowledgeable, friendly, and attentive. When I finally settled on a car, Ed walked me through everything I would need to know about the car and explained things in a way I could easily understand, and he has a great sense of humor to boot. Chris Kelly, the sales manager, was equally as friendly and helpful, and Billy Sadtler, the business manager, was absolutely fantastic. I can't recommend them enough!

scsm68

16 de jul. de 2015

I bought my 2016 STi from Wayne Eppard on 7/15/2015. Long story short, the level of respect shown at this dealership is amazing. Wayne legitimately cared about what I was saying, and is a no-nonsense type of guy. Wayne always answered my questions, and ensured that I knew everything about my purchase as soon as possible.Upon purchasing my vehicle, Wayne gave me a tour of the dealership, including the service and parts department, giving me instructions on how to bring my car in for service, etc. It truly felt like I was being included in a family, and the whole process felt natural, with no pressure whatsoever. I'm a former military interrogator with two deployments, so I don't like being tossed around. Take it from me, this dealership takes care of you, and wants you to enjoy your purchase and your experience. I also dealt with Billy Sadtler, who was also very straight forward and a great guy to talk with. The parts department was also very friendly and quick to field questions and service.I can't recommend this dealership enough. If you're looking to purchase a car within 100 miles of Annapolis, it's well worth the drive to come see these guys. They'll take care of you and make you feel comfortable about your purchase.

Subarusavy

12 de jul. de 2015

Went to multiple dealers, not happy with their approach. Eric/Billy .....excellent customer service! Every question answered, every expectation met! Easy Internet experience. Thank you!

Bobby Connie

13 de jun. de 2015

We had Andre Gayle as a salesperson and he was very knowledgeable about Subaru's features and he understood our needs and he met every single one of them. And from the experience we had with him and billy sadtler we will be recommending this dealership

Joe V

31 de may. de 2015

I made an online inquiry and promptly received a phone call from a very courteous and knowledgeable salesman, Erik Wangdahl. we made an appointment for the next day for which he sent a personalized e-mail confirmation. When I stopped by he was patient, prepared and professional, and we made further arrangements foe me to return with my wife the next day. on that occasion, we had my title and trade in with us and were able to drive our new car home that afternoon.I have since heard from both Erik following up on a couple of "We Owes" and from the dealership's general sales manager to make sure that I was treated fairly.

SEOO

29 de abr. de 2015

Given the number of cars I have had serviced over the years I guess I had formed an impression of what to expect when getting my car serviced. Annapolis Subaru has consistently been a very positive experience; more so than anywhere else I can remember.I like that I speak with the same service advisor (Jimmy Massie) at each appointment. If you work with the same person you grow to trust them. Jimmy takes the time to explain the problem if a repair is necessary, and gives you options for fixing it. In two and a half years I have had no trouble making appointments around my schedule. While I have been offered a loaner car, it has never been necessary. I generally use the shuttle which works well for me. (I don't think I've ever been "offered" a loaner anywhere else without having to line one up in advance.)At one point I was confused about setting up my remote garage door opener and ran back in for help. Jimmy was working with someone else and Doug Wright helped me. He took the time to look up the make of the garage door to see if was compatible with my car. He offered to walk me through it if I had any problems at home. I have mentioned that to other people because I was really impressed.There is another Subaru dealership closer to my home, but it is worth it to me to come to Annapolis.

subarubuyer33

11 de abr. de 2015

I bought a 2014 Crosstrek at Annapolis Subaru. My sales experience was nothing special and nothing horrible until they presented my new car to me. There were bits of sticky paper and lint all over the dashboard and the windshield was smudgy. Salesman saw me trying to brush off the dashboard but just walked away because one of his friends was standing there waiting for him. When I was invited by Subaru to rate my sales experience I gave average ratings. A few days later the salesman actually called me on the phone and reamed me out for giving a bad review.

susan godenick

3 de abr. de 2015

We bought a new Subaru from Ed Rucker. Ed is one of the nicest car dealers we've ever met...thanks Ed for all you did!!

ashcait6

1 de abr. de 2015

I had been shopping for a used car for almost a year. I went to Annapolis Subaru to see if they had any used hatchbacks. I didn't realize that they were closing when I walked in, but the dealer still helped me and showed me a few cars. I went back the next day to test drive a few I saw, and immediately fell in love with the little Mini Cooper S. Now because I had been car shopping for about a year, I was tired and frustrated and ready for the whole process to be over. But the gentlemen who helped me, Andre, was extremely helpful and quick with the whole process. This was by far the most relaxing, stress-free dealership I have ever been too. I highly recommend that anyone looking for either a Subaru or any used car try this place out!P.S. I also got a GREAT deal in the car!

LMG

27 de mar. de 2015

My husband and I had a great experience at this Annapolis. We worked with Andre Gayle, who was friendly, knowledgeable, and created a very comfortable environment. We didn't feel pressured to do anything we didn't want to do. He is not a typical "Car salesman"; more like your friend who happens to sell cars.

jloh42

27 de dic. de 2014

We bought a used 2012 Prius V from Bob and could not have been more pleased with the sales process. Bob was available late into the evening to answer our questions and was able to answer all our questions about the Prius despite it being a Subaru dealer. He was knowledgeable, personable, and available to help us seal the deal without being overly aggressive about the sale. Bob was up front with us about the car and its history (not that there was anything to conceal). This was a great contrast as opposed to other area dealerships where we had negative sales experiences. Bob was a breath of fresh air! In addition, Billy was able to beat our bank's car loan rate. Billy said that customers expect a better class of service in Annapolis, and that certainly holds true for our experience with Bob and Billy at Annapolis Subaru. If we're ever in the market for a Subaru, we know where we're going!

J0yceBr0wn

3 de dic. de 2014

I was in the market for a new car and was leaning towards another make and model but my daughter convinced me to at least take a look at a Subaru as she has had two of them and they have been good, reliable cars. I stopped in Annapolis Subaru and was greeted and helped by Andre Gayle. He was extremely friendly, knowledgeable and helpful yet I did not get a hard sell or pressure as I had gotten from other dealers/salespeople. I was impressed with the style and accessories of the 2015 Outback, they had one in stock that had everything in it I wanted. The price quoted was fair and I left a deposit on the car and left so I could "think about it" I asked them to email me a link to the finance application so I could see what sort of rates they offered and I filled it out on line. They came back with a GREAT rate, I called the next morning and said I would take it, to get it ready and I'd be in at 1:00 but my time was limited and I needed to do everything quickly. When I arrived, Andre had everything ready for me, the paperwork, the car, the manuals, everything. I was in and out of there faster than I had hoped and drove my new car home. Although I have had the car only a few days, so far I am really enjoying it and hope to for years to come. Andre has followed up immediately with a very nice thank you letter and responded immediately when I emailed him asking for the vin so I could finalize my insurance. All in all, after purchasing more than 8 new cars over the years, this has been the easiest, most pleasant purchase I have made. I wholeheartedly recommend Andre Gayle and Annapolis Subaru - if you stop in, tell Andre Joyce said hello!

bob.herrmann.47

17 de nov. de 2014

Our First Subie is a 2015 WRXService (under Doug Wright) has been exemplary. I was concerned when my five month old car had to spend a total of five weeks at the dealership but Doug went above and beyond to make the experience as painless as possible. Several Check Engine Light episodes, numerous parts, the tireless efforts of the techs at Annapolis, along with regional and SOA involvement, finally found the problem and resolved it. Meanwhile Doug kept me informed, provided a loaner, repainted a scratch on a fender, and even had SOA send me a check for one month's car payment (Doug's idea!!!). Not a penny out of my pocket...it wasn't how I expected my first Subie experience to be but it confirmed, for me, that we had made a good choice with the brand and, more importantly, with the dealer. This is our first Subaru but it will not be our last!

gallowaynl

12 de nov. de 2014

I just bought a certified Pre-owned Outback Monday evening November 10th, from Andre Gayle. Andre was extremely informative and friendly as well as being low key - no high pressure just lots of patience with my many, many questions......He truly made my experience a pleasurable one (as we all know buying a car can be very stressful) and, at the end of the day I felt happy and confident that I had made the right choice of car and salesman!

lrpilli

11 de nov. de 2014

My husband and I purchased a pre-owned Outback from the Annapolis dealership yesterday. Our car buying experience was easy and we received excellent customer service from both sales (Andre Gayle) and in finance (Billy Sadtler). Andre greeted us and was all about helping us find the right car to suit our family needs. Not pushy at all and had excellent follow up. Definitely would recommend the dealership and specifically ask for Andre in Sales if considering a Subaru! I love our Outback and am really happy with out purchase.

Kim1955

26 de sep. de 2014

This was an all around great experience. I started out with a test drive and a few weeks later received the car that I ordered. The sales associate, Andy Kohn, explained all the features & answered all my questions. I was very satisfied with the overall sale. I look forward to many years with my Forester.

smith-c

25 de sep. de 2014

Wayne Eppard was very helpful in our search for a new vehicle. We test drove a new Outback with our kids' booster seats to make sure there was adequate room for everyone. Wayne answered all of our questions, streamlined the delivery process for us the following week. Kudos to the dealership for having a play area. What a great idea. After picking up the vehicle, the staff also took care of a missing accessory without any issue. Thanks again for the great experience.

cary.ervin

25 de sep. de 2014

Wayne and the entire staff at Subaru Annapolis were a pleasure to deal with. They addressed every concern and issue with had with honest answers and integrity. Their service department is top notch as well. I highly recommend them.

jenncrowder

17 de sep. de 2014

Colin and Mike worked with me to get me into the car I wanted going above and beyond any customer service I have ever received at any other car dealership, and I've been to plenty. You can really tell they are there to help and everyone was extremely pleasant and friendly. I would recommend this dealership a thousand times over!

foresterxt

14 de sep. de 2014

Colin Murphy went above and beyond to get me the vehicle i wanted and help me with my trade -in. This is the second Subaru i bough from him and i highly recommend him. The overall experience was excellent and I highly recommend this dealership and Colin Murphy.

yogir1

10 de sep. de 2014

I brought my very first brand new car from Edward Rucker in 2009!! I love the Outbacks. This is now my fourth Outback I've brought from Ed. I love the fact he make the process as easy as possible for me as the salesman. He do not pressure me into buying if it was not the one you wanted. Then he would find the one you wanted and I admire that about him. Each time I trade my Outback in for a newer version I upgraded. Outbacks is the car for me and if I decided to purchase another vehicle I will be going back to Ed Rucker even though it's a dealer closer to house. Billy and Mike worked hard to keep me at a decent payment arrangement. I thank every last one of them for a great car buying experience. Ed you are the best:) I even drive out to the Annapolis to get my car serviced on.

swclairmont

9 de sep. de 2014

Bought a 10 year old 2005 Subaru Forester. We found Ed to be pleasant, helpful, patient, and proactive as we closed the deal. So glad we found Annapolis Subaru.

subaruf88

18 de ago. de 2014

Both Billy and Ed went above and beyond to help us find the perfect car. From the friendly service and knowledgeable staff, we actually enjoyed the car buying process. Billy helped to get us the car we wanted for a great price and Ed walked us through every detail and perk of the car. I highly recommend this dealership for anyone looking to buy a Subaru.

LindsayEllington

23 de jul. de 2014

We just purchased a 2014 Subaru Outback. We could not have gotten better customer service from beginning to end. We are forever Annapolis Subaru customers. Thank you Mike, Ed, and Billy.

Michael F

21 de jul. de 2014

I recently purchased a new Legacy. I was not able to buy it from Annapolis as they did not have my interior preference in stock and I was in a hurry, but I still wanted to highlight that Andy Kohn provided the best pricing in the area. I had contact with over a dozen dealers through the Internet and Andy's pricing was amazing. I did go to the Annapolis dealership in person and he was also a very nice and straightforward guy. I highly recommend a trip to Annapolis for your next Subaru purchase! From my experience I would also like to point out that there is no reason to use a pricing service like USAA. The pricing received through the pricing service was not any better than the prices emailed to me from dealers.

blackack

9 de jul. de 2014

Annapolis Subaru has a excellent staff everyone was eager to assist me in my search for my car. When my sales men Bob was out with another customer. Another member of the sales team jump in and took care of my problem. The staff was very professional and resourceful.

Treediddy

27 de jun. de 2014

We received great attention from the sales person and had all of our questions answered. Already had an online quote so there was no hard sell. The finance guy was also very helpful in his explanations.

Sierra052

25 de jun. de 2014

I wanted to downgrade to a smaller car/SUV but wanted all-wheel drive (AWD) and my search led me to Subaru. I had never really considered myself to be a "Subaru" person but I wanted to keep the price below $25K so my car payments would be more manageable. I walked into the dealership on a whim one fine Monday and was warmly greeted by Erica. I had no timeline for the purchase of the car so I really just wanted to test drive to see if the car was even worth considering. The car handles pretty well and Erica and I had a nice chat while she detailed some of the safety features and accessories I could get for the car if I decided to buy. She even went over some of the pros and cons for buying vs. leasing which was really helpful. I told her I needed some time to think things over and would let her know in about 48hours.I went back to the dealership a week later and during this time, Erica and I were corresponding via e-mail. She wasn't pushy as car salespeople tend to be and took the time to answer my numerous questions (i.e. What the heck are paddle shifters?) Anyway, I picked up the car about two weeks after my initial visit and the process (financing, warranties etc.), though a bit tiresome went relatively quickly. Added bonus: Erica gave me a lift to the dealership in her brand new Subaru! Don't you feel a little more confident when the dealer also drives the car he is trying to sell you? Thanks again Erica and the Annapolis Subaru team

Ed4646

15 de jun. de 2014

I am from northern new jersey. I did an extensive search in my area for a loaner that would go for a few bucks less. Technically new, but very slightly used...a graduation present for my son. I had a budget. I have a close friend who resides in Annapolis several days a week for work. He and his collegues have had many good experiences with the men and women at Annapolis Subaru. On his advice, I called last week, found the car I needed and got the best price I have seen anywhere. Anywhere. I left Montclair this morning at 4 am, arrived st 7:30 had breakfast at the double T diner down the street. I met Ed Rucker at 9:00 am. The deal was done in two hours; I made it home by 3:00 that afternoon. They also quoted me a ball park quote on my trade that was several thousands more than I was quoted here in New Jersey. It was the easiest most non traumatizing experience I have ever had at a dealership. Ever. I am pooped, I had a long day today. They were exceptional. I will share this with anyone who cares to listen. I would buy from them again and recomend them highly. Thanks for listening, ed.

Weasley1

30 de may. de 2014

I've had really good experiences so far with Annapolis Subaru, and with the service department. However, it is very difficult to understand why the service department (which face to me is "Jimmy") fails to consider the customer's time a priority. If they want a car picked up when it's ready and they know that the customer has to come a long way in a lot of traffic, why can't they commit (and scheduled their technicians) to a fixed time. If you know on Thursday that all is left is a drive to test something on Friday, then why is that test drive not yet done at 3:30 p.m.? It's a rant, I know, but this is really not excusable.

jenny2020

20 de may. de 2014

I initially visited Annapolis Subaru to look at and test drive the 2014 Subaru Outbacks. I had done some research on a few different vehicles and came to the conclusion that I wanted a Subaru Outback. I had owned my previous car for 10 years though, so I really had no clue what I was looking for in terms of the different features and models of the Outback. Erica and Billy were so helpful in guiding me in the right direction. I told them up front that I didn't want to pay extra for any features that were unnecessary, only features I would actually benefit from. They were very upfront and honest about everything. They were easy to talk to and understood my budgetary concerns. At no point did I ever feel like they were being too "salesy" with me. Through the entire process I felt as though they were tailoring the cars they showed me to everything I needed and wanted in a vehicle. In the end, I was very very happy with my purchase. I would recommend anyone looking for a new car to stop in to Annapolis Subaru.

Lovemyoutback3

18 de may. de 2014

Erica was friendly and helpful at each step of the purchasing process. She patiently answered all my questions and was flexible and accomidating schedule-wise. I am very happy with my new Outback and feel that my old Outback saved my life!

Mr. E. Brown

12 de may. de 2014

The used car I went to test drive did not turn out to be what I wanted. I thught the salesman, Mr. Rucker, was great and would buy a car from him if they had what I wanted

Rsq1Ma

3 de may. de 2014

Annapolis Subaru is great. After the rather traumatic loss of my former vehicle, I found the car I wanted right here. Online sales rep is great and used car sales is very accommodating, even willing to fix a failed part a few weeks AFTER the sale. Service reps are great, jury is still out on quality of repairs (just happened today). I'm a little surprised at how long the registration process is taking, but it might be about crossing state lines. Thanks Renee, Mike, and Jimmy.

jberrocal

29 de abr. de 2014

I worked with John to purchase a new Subaru Outback. John was very patient and accomodating of my many requests during our protracted negotiation. He always put me at ease and I felt assured that I was getting the best value not only on my vehicle, but from the dealership that was selling it to me and would be maintaining it for years to come. I trust John and Annapolis Subaru and would recommend them to anyone who wants to buy a great car without any gimmicks or pressure. John just wanted us to be happy - and we are.

ryashani

25 de abr. de 2014

On April 5, I purchased a new Subaru Crosstrek from Annapolis Subaru. Ed Rucker was my salesman and the service was quick, with no hassle, and was (as always) a pleasure (this is my 5th Subaru). I readily recommend Annapolis Subaru (and Ed) to any friend looking to purchase a new car.

garycwilliams

10 de abr. de 2014

Firstly, Ed took over and closed my deal after the initial sales rep. left the dealership. I was initially worried about the continuity of the deal. However, after the first call from Ed, my worries were relieved. Ed came up to speed quickly on all aspects of my deal, which let me know I was in good honest hands. Secondly, Ed paid special attention to my needs, and really impressed me with his product knowledge. He is a walking encyclopedia on the Subaru Forester. Lastly, I would buy another vehicle from Ed and this business. I have enjoyed the experience.

EleonForsht

6 de abr. de 2014

Ed worked really well with me to reserve a brand new WRX right off the ship for me to buy. He also kept me informed of each step of the process. I would recommend them to anyone looking to buy a subaru

jbland04

5 de abr. de 2014

I have had the pleasure of working with Ed Rucker to purchase my last 2 cars from Annapolis Subaru. I now look only to Ed when I need to buy a new car. Buying a car from Ed, is like buying a car from an old friend. He takes time to get to know you and is willing to work hard to find the right car for you. My experiences with Ed have been nothing less than stellar, and I mention him to everyone I know that is in the market for a new car. Ed makes a process that is overwhelming for most a very enjoyable, and fair. I can say I look forward to buying my next car from Ed!

Maria2014

3 de abr. de 2014

Subaru of Annapolis was a great choice for us. Very welcoming staff,everyone was very friendly and helpful, I would highly recommend this dealership to all my friends and family!

AlecHarper194

28 de mar. de 2014

For those of you considering the purchase of a Subaru, I would strongly encourage you to visit the Annapolis Subaru dealership located on Old Solomons Island Road. Being in sales myself, I was impressed by Andy Kohn's responsiveness to my inquiries. Not too much, not too little... just right!I'm a bottom-line, get it done type and Andy read that quickly. A++

island21638

26 de mar. de 2014

After 6 Subaru Outbacks 4 of them from Ed, all I can say is he is one of the best. I have dealt with a lot of salespeople and I keep coming back to him. I don't even shop his deals as they are always fair,honest deals with no B.S. I have always worked my deals over the phone with him without a single problem. The service at the dealership has always been great and I try and deal with Doug as much as possible in service, again stellar. Having a Subaru means "seldom do you get on a first name basis with your service manager" That's a good thing.

Rhome3

20 de mar. de 2014

Andy was great. I purchased a new Subaru WRX from this dealership and he was both polite, fair and friendly to my wife and I. This isn't my first car purchase and I have dealt with horrendous individuals in the past who play games, lie and guilt trip you. Andy was NOT like that whatsoever. You could connect with him on a personable level and I ultimately left the dealership happy in my brand new car. I will definitely do business here again.

Ekaterina03172014

17 de mar. de 2014

We had a good experience with this dealership. First we got a car which we had to return in a week or so, and we were happy to see that our needs and concerns were met at no additional price for us. Actually we had a good deal on a really nice car, thanks to Billy and his professional manner of solving problems. I would definitely recommend this place and of course Billy Sadtler.

Schreiberwriter

15 de mar. de 2014

Buying a car from Annapolis Subaru was my best car-buying experience ever. I worried about being pushed into a decision. But, John was friendly, listened, and gave me options. I know there were several people working in finance and in service to get all the details in place and prep the car for me. I noticed and appreciated the teamwork.

RonSmith2

25 de ene. de 2014

We travelled from Harrisburg, PA to visit this dealership! They had a great car selection and everyone was extremely friendly and knowledgeable of the Subaru line. We found just the Outback we wanted! All in all they went above and beyond to make sure we were very pleased with our purchase. Thank you Frank, Erik and the entire Annapolis Subaru team for a very pleasant car buying experience! They even have good coffee! :-)

acpetru

4 de dic. de 2013

The personnel were very knowledgeable,not high pressure, and very easy to work with. I can say this has been a pleasant experience in buying a new car.

bmustin

2 de dic. de 2013

Very enjoyable experience. The staff was accommodating and friendly. I explained what I had in mind and they provided several possibilities that matched the vehicle described. I was given the opportunity to test drive several vehicles and once I found what I was looking for they worked with me on the price. Very easy to work with and there was no pressure to buy. Alan Soon was very personable and Billy Sadtler handled the closing details efficiently and professionally. I recommend this dealership!

Katecalhoon

29 de nov. de 2013

My husband is in Hospice because of exposure of Agent Orange during the Vietnam war. I had been wanting a reliable car for a long time but could never find the time to go to a dealership.Alan was kind enough to drive 2 cars to my house so I could try them out. He gave me the confidence I needed to drive them with ease.He was professional and agreeable.

Pbulota

23 de nov. de 2013

Alan, I want to thank you personally and the team at Annapolis Subaru for making this car buying experience a true pleasure.We knew what we wanted... you listened... and delivered... We appreciate that your sales manager was open to reevaluating our trade in.Billy, your finance specialist finance did an excellent job of explaining the programs.We appreciate the help of your colleague for his help in getting the Blue Tooth workingYou made sure that all the pieces were in the car... ready to go... Thanks again to all of you... Peter Bulota Alicija Bulota

jhatch111

16 de nov. de 2013

I first began my new car search on Oct 30 at Annapolis Subaru. I was met first by Alan Soon in the salesroom. Right away my car was appraised and I was given a price for the new car I was interested in. I was told that this offer would be good until Oct 31. Because I like to research everything, I visited other dealers in the area. I did not receive the same courteous, professional treatment that I received initially from Alan at the other dealers. Also, the appraisals for my car were thousands of dollars less than at Annapolis Subaru. I returned to Annapolis Subaru the next day to purchase a new car. The entire transaction was handled expeditiously and graciously by Alan and the entire Annapolis Subaru staff.

jfdetorres

9 de nov. de 2013

I have to say that it takes a lot for me to take the time to leave or even consider leaving a review for any business but Annapolis Subaru is truly a polished business! My salesperson Erica Biser has been a true blessing; I have never owned or considered a Subaru but Erica's knowledge about the product and the way I was treated has made me fall in love with my Outback. I am very happy to say that I am extremely pleased with Erica's professionalism and respect all throughout the process and that I would absolutely recommend her and the dealership in general for a new or used vehicle. Many thanks again!

marciadsmith

23 de oct. de 2013

This was the best car buying experience I've ever had! No hassling & I never felt like I was being "taken for ride!" They were prepared for me the day of my appointment & the attention to detail when reviewing my new car was outstanding. Ed Rucker was the salesperson I worked with & he was outstanding. I took my previous Subaru to the service department & received outstanding service; the sale department is a 5-star operation as well! Thank you Annapolis Subaru for a very positive experience. I love my new Crosstrek....Marcia -Severna Park

mleukhardt

25 de sep. de 2013

I went into the dealership just to look at a few cars, and to check out pricing, etc. I enjoyed the fact that I could just look around without being harassed by salespeople. I did, finally, speak with a salesperson, Melisssa Lusk, who was a joy to work with. She is very knowledgeable about the product she is selling, and never tired of answering any question I had, (even if I had already asked it once). Melissa also took the time to work with me to find what I wanted, and NEVER tried to use "hard sell" tactics to force me to purchase a car.I did buy a car from Annapolis Subaru, and would recommend the dealership, and Melissa, to anyone who asks!

BHruz

19 de sep. de 2013

Annapolis Subaru is 2-for-2 with me. I just bought my second car from them, and both times were the best experiences I've ever had buying a car. You'll appreciate the low-pressure environment. You'll get a great deal right off the bat, and not have to worry about any of the back-and-forth nonsense I've dealt with at other places. I got the exact car I wanted, the exact color, the exact options. I got the price I wanted on the car and the deal I needed on my trade-in to make everything happen. Financing was quick and easy, and Annapolis Subaru found me a better interest than even my own credit union was able to offer. I elected to have the optional Xzilon coating applied, and the service department handled that perfectly, and was able to provide me a loaner car for the day. Erica Biser was my sales rep, and she was great. I got quick responses to my emails and voice mails. She knew the answers to all of my questions and was very pleasant to deal with through the entire process. Sales Manager, Chris, came out when they were delivering my car to say "hi", thank me for my business. It's nice to actually see the "person behind the curtain" and have them come out and thank you. Top to bottom, it's apparent that the folks at Annapolis Subaru care about their customers. I would recommend Annapolis Subaru to anyone in the market for a car, Subaru or otherwise. Stop by and check them out. You'll quickly see that they will work hard to earn your business.

barbf

19 de sep. de 2013

Worst car experience of my entire life. Annapolis Subaru is what give used car dealers such a bad reputation. Over $10,000 in the last year in repairs,when I called I was avoided and lied to. How can a dealership sell a 'Subaru Certified Inspected' car and not notice that the person who had the car before me put a self starter on it??? I promise you, the wiring job was done so poorly-the only way to miss it would be to simply to not have looked under the hood. NEVER AGAIN!!!!!!!

bhruz

19 de sep. de 2013

Why I gave the ratings I gave:Every aspect of my purchase was easy and pleasant, and I mean EVERY aspect of it. I got the deal I wanted on both the car I was buying and my trade-in. My sales rep Erica was able to find the exact car I wanted order, intercept it and re-direct it to have my exact additional options installed, and turned a ten to twelve build wait into a four-week wait. Needless to say, I was extremely happy with how they made this happen for me. Financing was lightning-fast, and they were able to best my credit union's lowest rate, saving me even more money.The environment at Annapolis Subaru is low-pressure. All of the help you want/need is right there, but you won't have sales people stalking you on the lot or in the showroom. I elected to have Xzilon applied to protect the car's finish, and found the service department to be equally as proficient and professional. They gave me a loaner car for the day, too.I'm a repeat customer at Annapolis Subaru, and the above reasons are precisely why. Ask for Erica Biser, she's great... very responsive to emails and phone calls; but, I'm confident you'll be treated very well there, no matter who you deal with. I would recommend Annapolis Subaru over any other dealership I've done business with, Subaru or otherwise. I've talked so much about the dealership but not the car... I love that, too!! 2014 Outback.

Lokki

8 de sep. de 2013

Please understand that I am not affiliated with this dealership or any of the staff in any way.On August 19th I took ownership of My GBS BRZ Limited from Annapolis Subaru. I had an amazing time in the process. The salespeople at this dealership knew all of the details on this car, enough to impress me and my gear-headed brain. A couple peeps on their staff have highly modded cars of their own and clearly appreciate the potential of the BRZ.There were a few difficulties starting out. The car I originally wanted was the Galaxy Blue Silica, but there were none available so I ordered the black one. The black was scheduled to arrive at the Port of Baltimore about 1 week from my order date but was delayed. This caused a little confusion and stress. I know of so many people that have had horrible experiences with dealers and their lying and bait and switch. I was very afraid that this was the case with my car.I was pleasantly surprised to find out that this was not the case with Annapolis Subaru and their staff! They kept us routinely informed about the location and progress of my car. They typically spoke to us at least 2-3 times a day with a status and location, or simply to calm our fears. During this confusion the dealer went above and beyond the norm and shopped around for other cars. They discovered that there was a Galaxy Blue Silica available at another dealer in VA and notified me! We arranged for a dealer transfer and I got my original preference! They didn't have to do this, they could have just waited until the black arrived, which it did the day after the Blue was located. By the time the whole process was complete the dealer wound up with two extra Black BRZ's on their lot because they were trying to accommodate my needs. They took me and my concerns seriously and I am able to clearly state that this dealer was AMAZING. At the delivery, I was introduced to all of the staff, walked around the garage and introduced to the mechanics and parts managers that will be responsible for the maintenance on my car. I was very surprised to find out that the dealership has a Speed Shop on site with a rep who is very knowledgeable about Subaru specific performance Mods.We then went upstairs to the salespersons area where he spent over an hour going over in explicit detail the features of my car. We went over the maintenance agreement and then went outside to my car where he set up my blue tooth and radio, and showed me how to make any adjustments to the settings. Overall he spent about 2-3 hours with me!Again I am not in anyway affiliated with Annapolis Subaru but My spouse and I always try to promote any businesses that we feel go above and beyond what is expected. If anyone in the Baltimore Annapolis area ever needs an HVAC system or Privacy fence we also can highly recommend businesses that excel in those items as well :)

MsSkippy2

20 de ago. de 2013

After researching online and walking car lots when dealerships were closed, we settled on test driving the Forrester and the Outback. We called and made an appointment with Ed Rucker. This turned out to be a good decision as he was extremely busy. Ed was knowledgeable in the fact that the Forrester and the Outback ride and handle differently, and in that regard had us test drive the Forrester first. He demonstrated each car and its capabilities in a nearby parking lot and then sent us out to drive on our own. Ed answered all our question thoroughly. We made a second visit to look at interiors and options. We checked with USAA buying service as to price and though not a USAA online dealer , he matched the price. Our only disppointment was the trade-in. While our 1999 Issuzu Rodeo ran great for us , lower mileage, and had a new transmission, it did need AC work and new tires. All things considered, it was a very good experience at Annapolis Suburu and we are very happy with our decision. Before we left the lot with oour new Outback he went over all the bells and whistles and arranged for me to come in to have Bluetooth connected.

carchad500

11 de jul. de 2013

My experience here was great and hassle free. Even though I purchased a used BMW from them and it wasn't their expertise, they did everything in their power to find the information I needed to make and informed purchase.Ed- was very nice and helpful. He worked with me while I was out of town over the holidays to ensure I didn't loose the car that I wanted. He took care of the minor issues I wanted corrected, such as detailing of the car wash etc.Billy- Once again hassle free, working with him on the financing was great. He made me feel comfortable with my purchase.Chris- Chris came out to check on me when the final sale was made and made sure I was comfortable and had everything I needed. He asked if he could do anything extra to help me and if so to let me knowOverall if I had to use one word for them I would say: friendly

TD

22 de jun. de 2013

It is a great place to buy a great car like a Subaru. I have bought two cars there and it has been both times a very pleasant and efficient transaction. The sales and service staff are very professional. I particularly recommend Colin Murphy as a sales representative.

LiliMarlene

20 de jun. de 2013

Overall experience was more than satisfactory, in fact, quite pleasant. However, Joe Tyler could have given a slower and more thorough explanation of cost details. We are not all accountants. Colin Murphy was very generous with his time in allowing testing of different Subaru models. Once the vehicle was selected he was very patient and thorough in explaining and demonstrating the complexities of a modern auto. He made himself available by phone and e-mail to answer any questions. Also, special thanx to him for his effort in obtaining the color desired. Actually, not getting a desirable color could have been a deal-breaker.

CaptBobH

18 de may. de 2013

After weeks of internet research for vehicle to tow behind our motor home we narrowed the search to Subaru and several other makes. Internet contact with Subaru dealers triggered many responses. Paul's was one of the few that honored my request for e-mail contact only until I was ready to talk. Searched dealer's web site and located model that met our needs. Called Paul with questions on being able to be towed flat. He did research and assured us that Forester 2.5i could be flat towed. He introduced me to Doug Wright and together, with several other shop people, we checked out the Forester to see if the steering wheel locked without the key. Doug even called another RV owner/customer to get info on flat towing. Based on my dealings up to that point I felt comfortable to deal with this dealership. The buying process with Paul was a delight ... even drove the car home to get my wife and son (who now intends to buy a Subaru). Very patient, answered all my questions. Financing was hassle free. Billy did shop around for the best rates (5 hits from my credit monitoring service) and got us 1.74%, beating our NASAFCU 1.99% rate. Price was right, matching similar model at Glen Burnie dealership with internet price lower than Paul's initial offer. Overall my only regret is that Annapolis Subaru won't be my full-time dealership since we live the winter months in Florida. I fully expect the Vero FL dealership to be as competent and friendly ... will report on them when the time comes. Bob Houle, bob.houleatgmail.com

grmerritt

1 de may. de 2013

My mother purchased a Forester from Ed Rucker several years back. He and the service team have gone out of their way to help her with maintaining her vehicle. I just bought a Crosstrek from Ed that was previously owned. The service team has gone out of their way to make sure the car is perfect. Their sales and service philosophy is above and beyond any other dealership I've encountered!

cabrini1

16 de mar. de 2013

David and the other Subaru staff were friendly, knowledgeable, and extremely helpful. They efficiently found the precise vehicle that fit all our requirements and offered a price we immediately found acceptable. David patiently walked us through all features and was able to answer every question we had. This was an overall excellent buying experience and we are thrilled with our selection and the Annapolis Subaru staff.

westond

14 de mar. de 2013

Quick, recived great service, did not try too many add on sales. Great Service department. Got the price that worked for me. Third subaru brought from dealer and John.

dgaigler

9 de mar. de 2013

Negotiated a deal for my mother to purchase an Outback. She lives in another state and Annapolis Subaru was able to take care of all her needs with the purchase of a new Subaru. The salesman Ed Rucker and all the other staff that assisted were excellent and friendly. They gave her the best car buying experience she has ever had.

dgaigler21146

9 de mar. de 2013

Great buying experience. I negotiated the purchase of a new Outback for my mother. My mother lives in another state and the staff at Annapolis Subaru was able to complete everything she needed to purchase a car based on her state requirements. When we arrived at the dealership everyone was friendly and they had taken care of most of the paperwork. There were no surprises. Everything was just as I had discussed over the phone with my salesman Ed Rucker. Being that it was my mother's birthday that day, the entire staff made her feel special. The amount of care and detail they put into explaining everything in the car and the manuals made her feel confident with her purchase. She stated this was the best car buying experience she has ever had.

MikeHemy

5 de mar. de 2013

Purchased a used vehicle to find out the following problems after getting it home. Three of the 4 speakers were blown and did not work. The cruise control was not functioning because of a bad break switch. The breaks squeak every time they applied because of quality of break pad used. The driver side floor gets saturated with water after it rains. The vehicle was not detailed at time of delivery. Chocolate candy was smashed into the upholstery and trash was found under the seat. We purchased two exact vehicles that weekend for our kids. Same year and model. The second purchase was in immaculate condition at time of delivery and one of the speakers was defective and the dealer took care of the problem immediately. I will not recommend this dealer to anyone that I know.

Caseypooh

22 de feb. de 2013

After 11 years with my Honda Civic, it was time for a new car. I have been researching the Forester for over a year and because of Subaru's dependability, known to last and they are very safe for our Golden Retriever, I knew it was the right car for me and my husband. I do not buy a new car very often so I was very nervous with the whole car buying experience. Somehow I was fortunate enough to go to the Annapolis Subaru. I felt very much at ease and felt welcomed into this dealership. Colin Murphy especially helped me to be comfortable. He listened to me and helped to guide me to the right car for me. He helped me every step of the way, from the first day I walked in, to the day our Golden came in to see the cars and to the day I brought my Forester home. I feel very grateful for meeting Colin and this Subaru family. I just hope he and this crew are here when it's time to do this process all over again.

rkolosky

20 de feb. de 2013

I was in the market for a new vehicle, and two Subarus was near the top of my list. I stopped in to Annapolis Subaru and was greeted by Bob. I told him what kind of vehicle I was after and that two Subarus were near the top of the list. He clarified the differences between the vehicles and he recommended one of them over the other. I agreed and he said that he had those in stock. He first showed me a vehicle that had the trim level I was after and demonstrated all of the features of the vehicle. He then showed me the available model I was looking for and allowed me to go on a test drive. After the test drive, he asked me how it was. I shared my concerns with him, and he suggested the other model he had in stock, which would address all of my concerns. He then allowed me to take that for a test drive. After that test drive, he asked for the sale.If I was happier with the vehicles from Subaru, I would have purchased a vehicle from Bob.

Rob K

19 de feb. de 2013

I was in the market for a new vehicle, and had two Subarus near the top of the list. Our sales person Bob introduced himself and asked what we were after. I told him the kind of vehicle I wanted and what I would use the vehicle for, and I told him that there were two Subarus on my list. He clarified the difference between the vehicles and he made recommendations about the vehicle I should be looking for. He demonstrated the advanced features of the Subaru and then turned us loose for a test drive. While we didn't purchase a vehicle from here, it was more to do with finding a better vehicle than with the sales staff.

PnB02

22 de ene. de 2013

This was my first experience in purchasing a vehicle through a dealership, and like most, you have your apprehensions about the experience. Annapolis Subaru completely blew my expectations out of the water and I couldn't have been happier with the service provided.To start with, Dani Owenby, was absolutely fantastic - friendly, eager, honest... The kind of no-nonsense employee you would hope to interact with. With my living out-of-state she kept me well-informed and up-to-date on the particular vehicle I had been searching for. With the prompt emails and supporting pictures, I felt confident in the purchasing process so that the minute I was finally able to make the trip to Annapolis, I already knew exactly the condition of the vehicle and was ready to drive it home that day.Joe Tyler is a blast to work with as well! Knowledgeable, friendly, and detail-oriented!Cannot recommend Annapolis Subaru more than this! They made the car-buying process an fantastic experience.

RyanM3

18 de ene. de 2013

This is the 2nd Subaru I bought from Ed Rucker. He again made the process very easy and didn't waste my time on the paperwork side, even though he is a busy salesman. Price was fair, and they had what I wanted in stock.

lahenson

27 de ago. de 2012

After months of shopping I found a Nissan Cube while browsing online. I am a first time car buyer so I was nervous. The staff at Annapolis Subaru surpassed my expectations in customer care. Everyone I met was extremely helpful and friendly. I test drove the vehicle and was able to take it to my personal mechanic as well. Tony was so welcoming, Dani was so helpful and informative. This was an extremely relaxing experience and Joe was able to beat my banks Pre-Approved rate by over 1%!!!!!!

LoveOurSubaru

27 de jun. de 2012

We are extremely happy with the used car we purchased from Annapolis Subaru. It was the exact car we wanted, and the price was right. All of the staff and Annapolis Subaru were helpful and professional. Special thanks to Trey, our sales rep, he went the extra mile to meet our needs.

Picky Buyer

15 de abr. de 2012

I was looking for a used car that was in good mechanical condition and accident free. That is tough to find these days. After weeks of searching with no success, I came across a used WRX at Annapolis Subaru. This car had no body filler, and the mechanical repairs that were performed was pointed out to me. I loved that! Also, I was given a tour of the facility, introduced to the staff, and was not b.s.'d by sales. Thanks Ed, for the straight-forward buying experience!! I'll be making another purchase from you guys in the future!

LegacyLuis

11 de mar. de 2012

The QuoteThis was my first purchase of a Subaru--and the staff at Annapolis Subaru was the friendliest and most straight-forward with the pricing and details than others I contacted. Once I selected the make/model I was going to purchase, I went to 6 dealers in East/Central Maryland, met with the sales staff personally, requested an out the door quote for a factory ordered car with the options I wanted, and informed them that I was shopping around and would purchase from the dealer who gave me the best deal. Some gave outrages mark-ups (up to $4000 more than others--for the same exact car), others would give me a low verbal number, but would REFUSE to give me anything in writing. Although Annapolis Subaru was not the lowest initial quote, they became the lowest after calling the dealerships I visited and asked if they would beat the best quote. So they won my business.The OrderAfterwards I came back, met with Frank again and placed an order on the car. He explained the expected timeframe for delivery, the required paperwork for the purchase, and answered any questions I had about the process. After the order, I kept in communication with Frank via email and asked any follow-up questions I thought up afterwards. He typically got back to me by the next business day with an answer.Purchase and DeliveryThe day of purchase came, Frank gave me a quick tour of their facility, introduced me to their service manager, introduced me to their parts dept (I had emailed him that I wanted to buy all weather mats when I bought the car) and then he walked me though the financing options, the owners manual, informed me of important details of the AWD system and fuel type needed, and even helped me install the all weather mats. Their financing manager was equally friendly and helpful when discussing the details of the financing and all my questions were given straight answers (no sense of them trying to hide something). I must say this last part: not once did he ask me what my ideal monthly payment was--this is a common ploy used by car dealerships to maximize their profit while keeping the customer comfortable.Bottom LineI found my purchase a most pleasant and non-adversarial experience. In 2-3 years, I will be in the market to buy another vehicle for my wife, and if we choose Subaru, I intend to shop around as I did with this car, but Annapolis Subaru will be the first I check, as opposed to the last, as it was this time.

dbrannan

2 de feb. de 2012

The service provided is superb! This is the BEST dealership with which I have ever dealt. Their service and repair has always been exceptional. The work that is done is always done on time, and they have always done only work that was necessary. The staff is professional and courteous. They make servicing the car as convenient as possible. In addition, this is my third Subaru over 20 years. My second Subaru saved my life. I was in a head-on collision with the driver of the other car going over 60 miles per hour. The dashboard of my Subaru never moved!. I walked away from that accident. I went into the dealership with photos of the destroyed Subaru and said "I want another one of these!". The Subaru is a safe, easy to drive, comfortable, and very stable car. I don't think I would ever go to another car or another dealership! Thank you Subaru, and thank you Subaru of Annapolis!

jabjeb

14 de dic. de 2011

I have purchsed many cars over my 50 years of driving and this was the most pleasant one of all. John Westcott greeted us at the door and proceeded to find out what we were interested in. We narrowed down our choice to the Forester and 4 hours later, were owners of a 2012 Forester Touring 2.5X. John, even before we were convinced that we wanted to buy a Subaru, took us on a tour of the facility, offered us coffee and introduced us to some of the staff. He is a great sales person in that he was very low key but always on point and, as it turned out, leading us toward our purchase. They had to put a hitch on the car so we went back the next day to pick it up and John spent another 1 1/2 hours showing us the car's features and doing the paper work. I have not used the service department but we have friends who are convinced that it the best dealer shop with which they have ever dealt. I hope that we have the same experience.

kim22star

28 de nov. de 2011

From the first call I placed with Annapolis Subaru with Mr. Edward Rucker I felt their customer support was very extensive. He answered all the questions I had and was very willing to help me in any way possible. Upon the visit to Annapolis Subaru I felt very well taken care of, Mr. Rucker offered any and all amenities he could including letting me use the office phone and internet to obtain information needed for my trades. Mr. Tyler was very helpful with the loan portion of the process and I never once felt "pushed" or pressured to do something I wasn't interested in. Once all the "t's were crossed and i's were dotted" Mr. Rucker then proceeded to go through all the features, functions, break in period and upcoming maintenance of the vehicle so to help me feel as comfortable in the car as possible, he even aided me in the setup of my blue tooth hands free feature! This is the 3rd new car I have purchased in my life and the FIRST time anyone has ever done anything like that! It was wonderful! The only complaint I would register was the length we were at the dealership, although it could be due to the somewhat complicated nature of my trades (many other people arrived and left before we did). Even though it was a long day spent there i'm glad it took so long, I felt very comfortable with everything that was happening! I am highly satisfied with the experience I had at Annapolis Subaru, The Service Mr. Rucker and Mr. Tyler provided to me and my new Subaru!!!!!!!!

flagg90

9 de nov. de 2011

My wife and I had a fantastic experience at Annapolis Subaru. John Westcott and Ben Pettis were both a pleasure to work with in ordering and delivery of our 2012 Outback. We would highly recommend them to anyone in the market for a new Subaru.

albeall

5 de nov. de 2011

Great website,easy to navigate. Very prompt in answering my email. ALWAYS available to speak to me. Very friendly. The staff went out of their way to make this a great experience for our daughter's first car purchase. Thank you Annapolis Subaru. We will be back!

YJRoach

12 de oct. de 2011

My experience with delearship was very smooth and seamless. I purchased a preowned vehicle. The professionalism of the staff was impecable. They greeted me very courteously and made me feel welcome immediately. There was no preasure to purchase. They answered all my questions and met all my needs. I purchase a vehicle (BMW, Mercedes, Infiniti, Lexus and etc...)approximately every two years and this was one of the best experiences ever. I would definitely recommend this delearship to anyone.

snees22

12 de oct. de 2011

Even though I decided to go with a different car, I felt I had to comment on how easy my car shopping at Subaru was. John was a perfect salesman, he showed me all the features of the new Outback, and gave me a lot of things to think about price wise. He was very matter of fact and answered all of my car questions quickly. I really enjoyed my Subaru experience.

vernm

4 de oct. de 2011

Annapolis Subaru made by a used Subaru Outback a pleasure. Friendly, honest, straight forward. The car was a great car and was reasonably priced. Ask for Ed or Tony if you are buying a new or used car.

rebroth

27 de sep. de 2011

Tony Grant and Bob Rickert where both really helpful. It was nice to see a dealership keep their word, treat us with respect and offer a great deal.

Mrp5082

1 de sep. de 2011

Everyone was very nice and accommodating through out the entire process. I would deffinately recommend this dealership to my friends and family. Very nice dealership.

lboucher

24 de ago. de 2011

Toni and Dameon were very helpful in the purchase of my '06 Outback, my first real car purchase. I communicated with them via email and it never took more than 5 min to receive a reply to any question that I asked. The car was detailed before I arrived to look at it and during the test drive, when a radio display wasn't working, they switched it out for me while I filled out paperwork. After looking at used cars from Maryland to Ohio, they made it worth the drive down by giving a good price and were willing to make it work on my student budget. It was also nice that they were able to track down and expedite my title paperwork so that I could register the car in Ohio when I traveled there for an event. The only negative of the experience was that because it was the last day of the month and a Saturday (busy), there was a long wait between when I handed over the check until I signed the final papers and left the dealership. Overall, I would definitely recommend this dealership because I have an awesome car and Toni and Dameon are great.

Shopaholic789

20 de jun. de 2011

I dealt primarily with the internet director and was very satisfied with the enthusiasm, friendliness and communication skills. I enjoyed doing the entire process via email rather than on the phone and very likely to purchase another vehicle in the future through him. In my first adventure in buying a pre-owned Lexus from a Subaru dealership I felt that I received BETTER service than I did at the certified Lexus dealerships I previously visited, and that says alot about this dealer. Very happy to cooperate and accomodate the busy buyer without being overly pushy and high pressure sales, makes for a happy buyer!

Twisselmann

18 de abr. de 2011

After checking out multiple dealerships and their respective inventories online, I found a couple dealers who had a slightly better price below invoice due to their participation in a car-buying service I was using (USAA). Nevertheless, I visited Annapolis Subaru, and they had a vehicle that was almost exactly what I wanted. Ed Rucker, the agent, greeted me (we had communicated through email and phone prior to me coming to the dealership. He was very sincere and helped get the price down to be competitive with the other dealerships who were much farther away. The paperwork throughout the process ran smoothly. On top of everything, Ed even delivered my vehicle to me because I couldn't take it off the lot that day. Overall, it was a great car-buying experience.

beaches12345

12 de abr. de 2011

I bought a 08' Subaru for my son on March 30,2011. My son is 33 years old,married and quite established. First of all, I paid cash for this car and the process to close on this took about 3 hours waiting. Detail Dept took the car and was supposedly washing it. By the time, we left the dealers, it was almost dark and dark by the time we came home. My son works from home and does very little driving. He noticed the damage to the driver's side panel on Thursday 4/7. When he came over to visit us on 4/11, I noticed the damage to the car when we walked him out and he got into the car. I contacted Ben Pettis right away and sent him pictures. He stated it looked like a dog did this. I told him we don't own dogs. I informed him I did not want this patched up, as long term this would never hold up and wanted a new panel, as this was done by his detail dept. He then wrote me back and stated it was a seat belt that had gotten caught and they would not fix it. By then, I knew it was his detail dept that did this, because we could not perceive how this happened. Ben has refused to take care of this. This is the responsibility of Subaru to make this right. This damage was not there when we purchased the car. My Husband, My Son and I went over the car. If the damage was there, this would have been addressed then and there and we would not have bought the car without the panel being replaced. This is YOUR responsibility. And we believe this should be taken care of by the dealership. You need to stand behind what you sell and take responsibility for the workers you have hired. Sandra Lerch 703-623-9080

JeffDC2004

6 de feb. de 2009

Excellent buying experience. We bought a new 2009 Subaru Forester X Premium/All-Weather from Annapolis Subaru and were very happy with the experience. I solicited prices from ten dealers in and around Washington,DC, and got seven quotes. The quote I got from Annapolis Subaru was better than the quotes from dealers closer to my home in Montgomery County. They honored their quote, gave us a fair price on our trade-in, (which I also had taken for an appraisal at another dealer), and did all the paperwork in about an hour. Ed Mosser, our sales person, and Chris Kelley, the sales manager, were friendly, courteous and made us feel that they wanted our business.

nosubura in annapolis

27 de may. de 2008

The dealership was more concerned about selling a car they had on the lot rather than the car we wanted and refused to get the right car from another dealership. The dealership told us that the another dealership only deliverd "damaged cars".Ended up going to another dealership outside of Annapolis who sold us the right car at a great price, without any hassel.