Vera Boafo-Arko

25 de jul. de 2016

Our sales rep Jesse Uwaegbulem was exceptional is his dealings with my family. He did everything in his power to make us comfortable and happy resulting in a wonderful car buying experience for my family. He was able to relate with us very well and went to the extent of buying us lunch since we were hungry, for which we are really grateful. I would definately recommend this dealer and sales rep to others.

FunkySeifert

1 de jul. de 2016

Thanks, Todd Sennett, for helping us buy our Toyota Highlander. You were nice, friendly and understood our needs. Even though you didn't have what we wanted in stock, you were able to find the only other one out there and get it to your location within a day. Thanks - we love our Ooh La La Highlander!

PathfinderMark

16 de jun. de 2016

From PJ to JC, they were professional and CARING. They treated my whole family well.

Ik

8 de jun. de 2016

I bought my Corolla at Antwerpen Toyota and I worked with Jesse and mr Ed Gordon, it was a very smooth process.

Dave

31 de may. de 2016

Easy to make an appointment online. Representatives were courteous and helpful, especially Yale Tindell. Car was serviced within expected time.

Dhaivat

22 de may. de 2016

Charles Howser is the ONLY reason why I STILL use your dealership for my car services. HE IS THE BEST. The rating above is ONLY for the SERVICE DEPARTMENT. He is the reason why the service department flourishes. Very professional. I would only highly recommend the service department to others.

Robert

21 de may. de 2016

Service staff is very professional and customer focused. Been coming since 2008 as a result. Am especially impressed with Charles Howser and Yale Tindell.

Edward

21 de may. de 2016

Scheduling an appointment went well.I was immediately taken care of when I arrived.The techs findings were timely and probably accurate.The temporary accomadations for a waiting room were excellent.The receipt was very detailed, but see below.I liked Jay Tauber's service. He is a professional.

Sara

20 de may. de 2016

Yomi was extremely helpful, knowledgeable, and welcoming. My test drive was comfortable and he kept the conversation going (avoiding those awkward silence moments). The rest of the staff was just as amazing as well and every single person made my husband and I feel like we were right at home. I wish every car buying experience I've had were as great as this one. My husband and I hit the phase in our life where we had to buy a minivan for our family. We were the folks who said we'd never get one. But the Antwerpen team members helped us through the process and shared great stories to make it all go smoothly. Bonus points: the coffee tasted great!

Joshua

18 de may. de 2016

The level of customer service has improved greatly. The big tent to keep you out of the rain, people opening doors and always making sure everything is good. It is actually a pleasant experience coming to the dealership from what it was in the past. I have zero complaints.

Marion

3 de may. de 2016

The customer service from the moment you arrive until you are back in your car leaving exceeds your expectations as a result of everyone representing Antwerpen that I encountered was engaging and expressed their thanks for my coming in. I was also equally impressed that although the service department is under construction, the dealership is successful with providing a temporary solution that again exceeds the customer experience by utilizing the showroom lounge that is very comfortable and welcoming. Ultra - level 5 star experience. Thank you Antwerpen! I'm in my 3rd car from your dealership.

Car buyer

2 de may. de 2016

Bought a Toyota Matrix from Joe Oliveto, he was very knowledgeable about the vehicle and was extremely patient with all my questions. Ill definitely see Joe again when I purchase my next car.

Neeraj

27 de abr. de 2016

I got chance to work with Ola for the second time. He is a wonderful person, he is very helpful and I loved to work with him

Noel

24 de abr. de 2016

it was a car service appointment, and they inform you what the car needed, call me right away when the car was ready.

Erin

23 de abr. de 2016

Everyone I have come in contact with has been friendly and helpful. While your service area is always busy I was never rushed or made to feel like I was in the way. The last visit I had my eight month old with me and they had someone pull my car right up to the entrance so I wouldn't have to walk far with him. That went above great service to excellent service in my opinion.

John

19 de abr. de 2016

So very helpful in making it a pleasant experience. JC couldn't have been any easier to deal with. Just so happy!

Cynthia

19 de abr. de 2016

I appreciated the dealer willingness tosell me the Highlander for a very aggressive price point that I believe to be in my favor.

Caseatta

19 de abr. de 2016

From the greeting to the purchase was very rewarding and they made me feel like I was apart of the team.

MEC

10 de abr. de 2016

This dealership was a good hour and a half from my central Pennsylvania home, but I decided to go have a look at a Prius C they had on their lot since no dealerships close to me were offering anything but basic models. I called at spoke to Joe Oliveto before going down since I had been running into problems during my car hunt with places not having the advertised cars and to ask some questions about the car itself. Joe took the time to leave the sales floor while on the phone with me to physically go out to the car to be sure I was getting accurate information. I was very impressed with the car when I saw it in person. Joe and the rest of the staff were very kind and courteous. In the end, I got exactly the car I wanted at the price I was hoping for AND to top it off, they worked to beat my pre approved auto loan rate and got it with a branch that is local to me. I couldn't be more pleased with my purchase. Joe even called a few days after my purchase to be sure everything was okay with the car. If this dealership has a car on their lot that tickles your fancy, I highly suggest giving them a call and checking it out. They were great to do business with.

Grace

7 de abr. de 2016

Just walk in without an appointment and the service was done in less time imaginable. More space and family orientated lounging area

Audrey

6 de abr. de 2016

Yale Tindell, who takes care of my 2007 Toyota Camera has alwaysSteered me straight on maintenance and repairs. He advises me onWhat my car needs and then your men fix it, and usually wash it. Also it is always ready when promised.. No problems, so far.

Douglas

6 de abr. de 2016

My service advisor, Leah delivered what she promised in the time that she promised. I asked her to check my rear tires for wear. Leah did and instead of using my concern as an opportunity to sell me some tires, Leaha told me that I could wait a bit. I was surprised by this honestly and promise that she will sell me my next set of tires. Thanks, Leah! Good job!

Tamsen

4 de abr. de 2016

Sales people were pleasant to deal with. They were patient. I feel I got a fair price for my new car. Eric Crawford spent a lot of time to help me find the right car for me. He was great in explaining how my car operates which was very helpful. David Hoffman was also very pleasant to deal with in terms of paperwork and explaining about added warranty plans. Never felt like they were being pushy. I absolutely love my new 2016 RAV4 Hybrid! Thank you.

Chimene

1 de abr. de 2016

I would recommend that if anyone wants to buy a new or use car to speak with Mr. Pierre Castor

Toluwani

31 de mar. de 2016

Went in to test drive a 2016 Toyota Camry hybrid, and within an hour I got the quote that best suited me for the car I wanted. I did not have the best credit score but my sales rep kept calling in requests until I got a good offer. Definitely going back again in the future. If you going to Clarksville Toyota, ask for Jesse Uwaegbulem. That is your go to guy for the best deal!!

Temitope

31 de mar. de 2016

Customer service was excellent. The services was fast, my car was washed and i was able to get to school on time. I was impressed.

Ronald

29 de mar. de 2016

Everyone there was so nice and helpful to me as well as extremely courteous and patient.Yomi was a pleasant and knowledgeable salesman, never pushing me into a decision. He waited patiently and answered all my questions and concerns. He gave me multiple quotes to consider which was very helpful. He also answered my many questions and concerns with each model we looked at.Mr. Hoffman is finance was the same way. It was comforting dealing with him while we worked out all the financial details. His smile and pleasant demeanor were wonderful.

Kevin

29 de mar. de 2016

Friendly service. Leah Fertig provided we GREAT customer service. It began with the first phone call. She explained the recall work; kept me updated on the status of repair; made recommendations of future services; and I left knowing my SUV was thoroughly reviewed. She is a great ambassador for your dealerships Service Department.

Myra

29 de mar. de 2016

Friendly, Expert Salesmanship and service from every associate I came in contact with. Rhia was amazing in helping me find my 2016 vehicle I needed, Josh who helped me get my sunroof I wanted installed. Zeena for helping me set that appointment up and most Importantly Bill Frye for having a great family that referred me to him and his location. I felt very comfortable and satisfied with my purchase.

Naga Bijesh Roy

28 de mar. de 2016

The interaction with the customers is good. Do your research properly before purchasing the vehicle to save some more money.

Shirley

24 de mar. de 2016

Everyone was so friendly, and willing to help me find the right car for me. I test drove the RAV4 and Corolla and liked the Corolla because the car had more luggage room for me.And in my price range. My salesman was supper.

Chim

24 de mar. de 2016

I had a great experience buying my car with Mr Castor. This is my second Toyota and it was good. Mr. Castor answered all my questions and was honest and I truly appreciate that. Thank you much!!

Marvin

17 de mar. de 2016

Even with the Total Wreck Antwerpen's Clarksville facility is currently my wife and I were welcomed warmly, my service advisor Charles Howser discussed everything and we agreed on what should be done. And everything was done perfectly.

John

15 de mar. de 2016

The wait time was almost exactly what the service writer stated that it would be at drop off. The online appointment was very easy to set-up.

Magdalene

12 de mar. de 2016

Yale was very accommodating I'm not working right now and he found me coupons to help me afford my service.

Mary

10 de mar. de 2016

Rich was vey helpful in the service department. I Loved the fact my car was fixed promptly and was washed and cleaned when I came to get it. A wonderful surprise. The little things matter also.

Michael

8 de mar. de 2016

My sales rep, JC, worked exceptionally hard to stay in touch with me before, during, and after my new car was in my hands. Attention to detail was his focus, which carried a lot of weight with me.

Ruth

7 de mar. de 2016

My service representative Charles Howser is wonderful. He always gets back to me in a timely manner and makes me feel comfortable when it comes to getting my car serviced. He is a great asset to your company.

James

7 de mar. de 2016

I bought a Toyota Camry from this dealership, it was a great experience for me. I worked with Jesse, he was very knowledgeable about the product and explained everything in detail. The whole process was smooth and so far I love the car. I'll definitely recommend the dealership to anyone who wants a brand new car.

Denise

7 de mar. de 2016

Easy to schedule an appointment when I wanted it. Easy drop off. Work was done well. My car was washed!!

Harold

6 de mar. de 2016

Another dealer could not diagnose the problem that Antwerpen found. Antewrpen found and fixed a bad wheel bering. Once it was reaplced the front end noise stopped

Linda

5 de mar. de 2016

Friendly people, prompt service, flexible timing. Shuttle driver, Carlitos Lopez was extremely personable and interesting to talk to. Jay Tauber was also especially helpful.

Mofoluwaso

5 de mar. de 2016

My favorite sale's person is Jesse Uwa. He did a great job when I bought my Corolla 2016. I will refer my friends to buy from the Toyota at Antwerpen any time because of their great services. Thank you the great team at the Antwerpen.

jno

27 de feb. de 2016

Bough Tacoma from Joe Oliveto got a great deal answered all men questions .Great ocustomer service. Will tell you all my friends to go see Joe Oliveto for a great deal

Carl

25 de feb. de 2016

Yale Miller was extremely helpful, and always answered every phone call and dealt with my seemingly endless string of questions. I cannot thank Yale enough for his assistance.

Gus

23 de feb. de 2016

EVERYONE I HAD CONTACT WITH WAS PROFESSIONAL,FRIENDLY,EFFICIENT AND MADE ME FEEL THAT I WAS VERY IMPORTANT TO THEM.GREAT SERVICE ON A CONSISTENT BASIS!!!

Vivianne Njang

20 de feb. de 2016

Eric Crawford was amazing . He responded to my texts in a timely manner, explained everything to me, was very patient and went out of his way to make sure I got the best payment plan, best car and walked me through any difficulties. Everyone else at the dealership was also very pleasant. I never knew I could have so much fun purchasing a car. Whenever you happen to be at Antwerpen Toyota ask for Eric. He's your man!

Raymond

8 de feb. de 2016

Salesman, Jon Mark, was extremely pleasant to deal with and made the process easy. Rest of staff during the purchase process were also very pleasant, professional and courteous.

Kirby

7 de feb. de 2016

Great service and great Service Advisor. Kevin was extraordinarily helpful. Process was quick, well-explained, and painless. Even got a ride to eat breakfast! Thank you!

Kenneth

4 de feb. de 2016

The work was done quickly and there was no pressure to do additional work. Just told why work was suggested and which was a priority.

Marie

3 de feb. de 2016

This was my first service and it was friendly, timely and efficient..I was done in less than 90 minutes. Yale Tindell was excellent. He was efficient,patient with my questions, found a technician to answer my immediate questions about operating my Prius (he was great, too!) and suggested an appointment with my sales person for a more complete tutorial. Yale even wiped up some coffee I spilled. I've had 25 years of Mercedes service and this rivaled theirs. Hope the standard of service continues in your new service area.Fruit and doughnuts, too!

Damian Textus

30 de ene. de 2016

Would like to say to Antwerpen Dealership that one of my best service manager is with Ross, he's a very humble person there's no pressure with him when you purchasing a vehicle.

Sherry

30 de ene. de 2016

My sales person was Ross, he was wonderful i was in a situation where I needed to down sizes, he said too me don't worry i will take care of you and he made magic happen. Thanks again Ross.

teresa

29 de ene. de 2016

Bought corrola from Joe Oliveto great customer service and a great deal will tell all my friends about him,

Amy

29 de ene. de 2016

It's always a very pleasant experience when I have my car serviced. Everyone is so quick to assist and make sure I'm taken care of along with my vehicle. All the employees in the Service Dept. are very friendly and easy to talk to.

Charles

24 de ene. de 2016

Jay (the service tech.) is very knowledgeable and can answer any question I have. He was able to get me a discount on a service I had recently and I was very appreciative of his offer.

John

22 de ene. de 2016

Jay Tauber is the best. I only want him for my service coordinator and have already recommended him to my son and daughter-in-law.Dr. John D. Walker

Julia

15 de ene. de 2016

They were fast and efficient, professional at every level. Jay told me the service would take about an hour, and it did.

Ante

14 de ene. de 2016

It was great. Rich definitely helped out in seeing and addressing a problem that the technician found and alerted me about it immediately (clutch replacement!) and allowed me only a day to have it fixed when I went in initially for only a maintenance appointment.

Lawrence

12 de ene. de 2016

Great! Carlito provided exceptional courtesy van service to and from my home. Marvin Robinson, my service consultant, provided his usual quality professional guidance and follow through with my car repair service.

Timothy

9 de ene. de 2016

you guys were great in that I came in since both headlights were out. My last free lifetime oil change had been 3,500 miles ago, so I asked the guy if he would do an oil change so I wouldn't have to come back in 1,500 miles, and he said ok. That was awesome in that it will save me time. I won't have to come back for 5,000 miles, instead of 1,500 miles if he had said no. I appreciate that, and it helps reinforce good customer relationship. That means a lot to the customer.

Zuleika

7 de ene. de 2016

I scheduled an appointment and from the beginning everyone I talked to was very pleasant. Unfortunately/Fortunately, the mechanics found a nailed in one of my tires that required replacement of the tire. A 90 minute trip ended up being much, more longer and expensive than anticipated but Rich was extremely attentive and helpful in making sure that my time was not wasted.

Laura

7 de ene. de 2016

Though we were numerous in the Waiting Room, it was obvious that every one of us received the needed service to our vehicles - and in a pleasant setting. Marvin answered my questions completely and unhesitatingly.

Sarah

7 de ene. de 2016

everyone was really nice, especially the gentleman who first processed my paperwork (I came in an hour early just because it fit my schedule) - car was SO clean after - beautiful work

Kitcher

4 de ene. de 2016

Convenience..., the service advisor asked if I wanted to wait in the lounge or be taken somewhere for the two hour service. I opted to go home and the dealership shuttle drove me home. I got a call after the estimated time for the service to be completed and in a few minutes, the shuttle was there to pick me up. I was able to do the things I needed to do at home while my car was being serviced. Thank you.

George

1 de ene. de 2016

I love the personalized service. Kevin Loughran is outstanding. He really listens to my needs and takes care of them. On this visit, I asked his advice, and as a result I bought a car yesterday from your dealership! the streamlined paperwork process is great! You make buying a car EASY! Why go anywhere else? Antwerpen is the BEST!

Beverly

31 de dic. de 2015

Yale is always very helpful and efficient. He does the job well. Thanks to Yale I had both of my highlanders efficiently repaired.

Dieuwke

30 de dic. de 2015

Yomi was great to work with, friendly, professional and not pushy, knew a lot about the RAV4 and the other Toyota's we were interested in.

Cassandra

30 de dic. de 2015

Charles Howser is the reason I continue to patronize Antwerpen's service department. He is thorough, honest, patient & takes the time to explain the services/products I need.

John

27 de dic. de 2015

My experience with Antwerpen Toyota again resulted in very efficient service for the car. Also, good information from the service adviser.

Grace

26 de dic. de 2015

Though my stop at the service center was not a schedule one my issue was tackled with some urgency and was out in no time

Michelle

24 de dic. de 2015

I like the way the service advisor Yale detected the problem with my car; when I pulled in the service department. He was very helpful & courtesy .

Alice

24 de dic. de 2015

I was greeted on time by the technician assigned to our account. We mentioned a few minor items about which we had questions: 1) low tire pressure indicator light, 2) Blue tooth operations, etc.He responded to our inquiries immediately and answered whatever other questions we had.The 10,000 mile service was performed fully and efficiently within the time period of which were told: 60 -90 monutes.Everyone we dealt with at the dealership was most courteous, helpful and looked after our comfort (coffee, nice waiting area, etc.)

Barbara

19 de dic. de 2015

The efficiency and speed with which they performed the checkup. However, if they cleaned the car they neglected to do a good job. It still looked rather dirty.

Arnold

17 de dic. de 2015

I was taken at the appointed timeI was given the expected costI was notified about necesary serviceThe final cost was what was expected

Sophie

17 de dic. de 2015

Sales persons were courteous and knowledgeable. I liked the fast service we received on the our old Sienna that was being serviced at the same time.

Paula

13 de dic. de 2015

My car was in the shop for a scheduled maintenance plus a warranty repair. Yale Tindell, my service representative, was wonderful and provided a loaner vehicle as the warranty repair was quite time consuming and, in fact, took 3 days. I was very grateful to have the loaner car since I was without my own car for so long.

Carolyn

12 de dic. de 2015

The service representative was very pleasant and helpful(Yale Tindall) and my car was ready earlier than I actually needed it.

Zachary

10 de dic. de 2015

JC was very attentive and polite about my car buying experience. He put me at ease about the experience better than any other car salesman from other dealerships, CarMax included.

Magdalene

9 de dic. de 2015

My representative Mr. Yale was very professional in his dealing with he made sure i was comfortable,because i just had my right knee replaced helping me around the building. He also made sure i took advantage of coupons since i explain to him that I am presently out of work but needed maintenance done on my car.

Andrew

8 de dic. de 2015

Service personnel immediately greeted me in the service bay and quickly explained the maintenance services that would be performed and the prices.

Mark

8 de dic. de 2015

making an appt on line was very easy. call back from Tim the service rep as soon as the car was available was greatly appreciated vs. trying to call

Gregory

5 de dic. de 2015

The entire experience! The team there went above and beyond trying to make sure that we got exactly what we wanted at a price we could afford. Yomi was a true professional and was very attentive to all of the details and kept me informed the entire way through email, text and phone calls. Sean picked up right where Yomi left off finding a vehicle that I wanted, procuring it from another dealership and keeping me up to date as to where it was in its travels. He even brought paperwork out to me so I didn't have to go back to the dealership. After Sean, Ed worked with me on price and was very professional and fair and made the price negotiation a very painless process. Finally Dave in finance topped off the entire process. He went as far as bringing paperwork that wouldn't print correctly out to our house so that we could sign it since we had a newborn at home making it very difficult for us both to leave the house. Professionals like the four of them are why we have continued to go back to Antwerpen and have now purchased our 4th and 5th vehicles from them. We are customers for life! Keep up the great work.

Joyce

4 de dic. de 2015

There was a discrepancy with our bill and then concern about repairs made. Supervisor met w/ us, Shop Foreman rode in car with us; in the end the issues were addressed appropriately and Antwerpen made sure we were satisfied with outcome. Very much appreciated!

Sharon

2 de dic. de 2015

Very friendly service advisor Tim James, quality of the service done on my Highlander, and the overall customer service at the dealership.

Harriett

29 de nov. de 2015

Both Ed and Yomi were the best that a shopper could hope for! They gave us their undivided attention, asked us questions, answered our questions and worked with us the whole way. I got detailed instructions on how to use all of the devices that are new to me. I felt so comfortable and will not hesitate to go back and ask for some more help. Brian ( i think that was his name) helped to expedite the paperwork and even gave me some candy to to snack on!I am enjoying my new Highlander immensely!

Joseph

27 de nov. de 2015

Questions were answered promptly an forthrightly. Each member of staff worked to ensure the next person with whom I needed to deal with to complete the purchase was ready and available to the best of their ability. There was no undue pressure exerted, only options presented.

Anthony

26 de nov. de 2015

Marvin provided excellent customer service. Got me in immediately on a failed battery and took care of the battery under warranty. Answered all my questions in a very professional manner.

Erika

24 de nov. de 2015

This is the second time I have had Kevin as my service representative and he is extremely accommodating and communicated well.

Karen

22 de nov. de 2015

Our salesperson, J.C., was great. Very knowledgeable and helpful, without being overly pushy. He also did a great job of helping to get various systems programmed in the car before we took it home.

Audrey

22 de nov. de 2015

Seeing Jack with his White Glasses...also my manicure and also Jay..I have bought two cars and have always like the location and service facility here

Melissa

19 de nov. de 2015

I can book a maintenance appointment online. Which was great for me because I could check my other appointments and chanel an appointment if needed. Please your location is closers to where I live. Bonus!

Jason

6 de nov. de 2015

Marvin Robinson was very friendly and professional. He listened to what my issues were and introduced me to the technician (Rafael) who would be working on my vehicles. The technician was attentive, and fast. When my wife picked up the vehicle she was very happy with the staff member that greeted her and assisted in locating the location of her vehicle.

Jarrel

4 de nov. de 2015

I had an overall great experience there. What a wonderful staff, the saleman wrre very nice and attentive.i didnt have much time but they took care of me in a very timely manner. Im very proud to say i brought my 2015 Corolla LE there.

Susan

4 de nov. de 2015

Appointments/commitments were made & kept; communication from Kevin was superb, returned vehicle is humming and clean, and I feel safer knowing my vehicle is in great shape!

Melinda

3 de nov. de 2015

Kevin Loughran was very professional and the routine maintenance was done quickly on my 4Runner. I had a brake question and actually spoke to Paul Minnick who gave me a detailed answer and relieved my worries. What a great team. I am always impressed with your excellent customer service. Thank you !

Randy

3 de nov. de 2015

Had a great experience with this dealer and in particular, the salesman: Jonmark Correa. Jonmark was great. I had several unusual requests with respect to transferring equipment from my old vehicle to the new one. He rolled right along with it. Brought in the right folks from the maintenance shop and all went off without a hitch. Most importantly, I never thought Jonmark or anyone else I dealt with at the dealership was trying to pull a fast one. They were straight up. Manager, Josh, was excellent as well as was Jim, the finance manager (and the maintenance guys--very competent). Really good experience--definitely recommend dealership and Jonmark as salesman

Agnes

29 de oct. de 2015

Victor, the service rep was very courteous and professional. The shuttle service is a great idea. I like the fact that you can make an appointment ahead of time. I'm glad that a part did not have to be ordered to fix the problem.

Roger

29 de oct. de 2015

I have always had good service managers and services for my cars to help keep them running safely for my family.

Phillip

27 de oct. de 2015

The Service Manager, Charles, is one of the reasons we like Antwerpen. Same with Yale (we had worked with Chelsea until she left). Yale lined up a ride home for me and a pick-up after the car was ready. The tire promotion is great and I really like the fact that I was able to replace the Avalon's tires with the Turanza tires that were original equipment. very much appreciated the wash and wax. Car looks great!

Mary

27 de oct. de 2015

- knowledgeable sales consultant -- J.C. Villeda thoroughness of J.C.'s explanations and answers to questions- courteousness of all the representatives of the dealership- follow-up call from sales consultant.

Cathleen

24 de oct. de 2015

the people are nice and professional. They estimate the time for the repairs fairly accurately. The waiting area is nice with WIfi which helps me be productive while waiting.

Christy

24 de oct. de 2015

Everyone is wonderful. I especially would like to point out that Charles Howser is very professional, knowledgeable and answers all of my questions. I would definitely recommend Antwerpen Toyota.

Bob

22 de oct. de 2015

I brought the car in for the YES protection plan and diagnostics of the four warning indicator lamps illuminating the dash.The car was serviced and the problems were discovered in less than two hours.

Anthony

21 de oct. de 2015

Great service, car was completed in a timely matter. Yale was very professional and called me when my car was ready. They even washed my car!!!!!!!!!!!!!!!

Ruth

19 de oct. de 2015

Charles Howser has always been so wonderful. He is very helpful and explains things to me in a way that is easily understood and not confusing. He gives great advice with not adding any pressure. I truly value him as a service rep.

Douglas

19 de oct. de 2015

I had a battery that was dead. I took my car in the night before and the next morning I received a call from Victor, my service coordinator indicating that immediate action was being taken to replace the battery. Victor called a few minutes later telling mr that my car was ready for pick up. I'm very impressed with the level of service.

John

16 de oct. de 2015

Polite enthusiastic and knowledgable service department staffAlways pleased with the work and attitude of the service people at Antwerpen Toyota

Kimberly

8 de oct. de 2015

I BROUGHT MY CAR IN FOR SERVICE AROUND 11AM AND THE SERVICE ADVISOR YALE WAS CALLING ME TO PICK UP MY CAR BY NOON. I WAS VERY SATIFIED AND WILL RECOMMEND ANTWERPEN TO ALL MY FAMILY AND FRIENDS. I JUST MIGHT PURCHASE MY NEXT CAR THERE. THANKS ANTWERPEN

Robert

7 de oct. de 2015

Prompt competent service. If fact my visit was so good you need to put and 11 or 12 on your survey.

Stephanie

3 de oct. de 2015

I had to call at the last minute to let the staff know I was running late. They made the schedule adjustment and got me right in when I arrived. Jay Tauber and Victor helped me.

Kenneth

29 de sep. de 2015

Provided part that showed the leak in the water pump so I knew I was having repair done that needed to be done.

Gary

27 de sep. de 2015

This was a routine 20,000 mile checkup but my car was still 1) ready BEFORE it was promised, 2) washed and vacuumed, and 3) I was treated like I'd just bought a new car.

Kwaku

26 de sep. de 2015

Everything from my service adviser Mr J, the technician who worked on the car expeditiously, Daisy the lady who handled the loaner and lastly the clerk who returned my keys to me. Thanks to everybody

Stephen

24 de sep. de 2015

Charles Hauser, Jeremy Sell and Eric McMickings each went out of their way to make sure that my Sienna Van was ready on time.

Lloyd

22 de sep. de 2015

Kevin was excellent from start to finish. He kept me informed on how the service was going, so there would be no misunderstandings. Great job!!!

Erin N

5 de sep. de 2015

Great experience with their service department. Despite being obviously busy and a bit crowded while they are expanding their facility, they got me in same day as a walk in, finished the service sooner than their time estimate, and were courteous throughout. Thanks!

Pauline

5 de sep. de 2015

I got there late, but your service dept took care of my vehicle in a timely fashion I did not expect it to be that fast, Charles Howser is an great person, extremely helpful, he fulfills his obligations in an unexpected manner, I live in Damascus, Maryland I take that long drive just to do my service at your dealership. Thanks

Jana

4 de sep. de 2015

I always enjoy my representative Yale Tindell. He's knowledgeable, professional, and always gets me out of the service department in a timely manner. I also enjoyed meeting Eric from Customer Service; such a delight to have my car cleaned then driven up to meet me. Great customer service!

Timothy

3 de sep. de 2015

I think Yale gives me good, honest recommendations about things I need to do to keep my RAV on the road.

Ellen

3 de sep. de 2015

Well, I certainly enjoyed working with my sales consultant, Jonmark Correa. He was easy to talk to, no pressure, knowledgeable. Most of the staff at the dealership was friendly, always a sign of good customer service.

Caitlin

3 de sep. de 2015

My experience was excellent as always. Every one I incountered was very professional, the work on my vehicle was done in a timely manner and I was very satisfied with my visit.

Aaron

2 de sep. de 2015

The service area was ready for me when I arrived and they completed the service in less than an hour.

Dave M.

19 de ago. de 2015

Sales person had no knowledge of the car. He also said it wasn't involved in a crash. When we looked under the hood, we found evidence of repair work. The car fax confirmed it was in a crash. When we talked price, he added $1400 additional costs that were not listed on the Internet sales price. Sketchy dealership that I would never buy a car from!

Edward Williams

21 de nov. de 2014

This is my first time of buying a vehicle from a dealer and the salesman assigned to me was superb and even when I had initial problems, he personally saw to it that it was fixed appropriately and speedily. He is a wonderful advert for Toyota of Clarksville. Keep it up Russell

ChrisM

7 de oct. de 2014

All the people I dealt with in my car buying were great. My sales guy and my finance guy were fairly new to the dealership, but performed as if they had been there years.

Dianaliz Morel

4 de oct. de 2014

I have never been to a dealership and felt so at home. I really felt like I was part of the family. Ramel wasn't one of those pushy sales man who just want to make a sale. He actually listened to me and got me a great deal that even turned better once I went through financing. I highly recommend antwerpen and if you come definitely ask for Ramen Clash you WILL NOT REGRET IT!

Carlos A.

9 de sep. de 2014

If you really want a car of choice that fits your budget, Holly Adams will surely get the car you want and exactly what you want!! I visited the facilities, not needing or planning to get a new car, but I drove with a "dream car" _ Thanks to Holly Adams! She makes car buying a real pleasure

Hollyanne

6 de sep. de 2014

I came in today to buy a car and Ramel was my customer service representative. He provided exceptional service and I was happy with the way he dwelt with the entire car buying process. I will recommend him to everyone who may be looking to purchase a car.

JTC

6 de sep. de 2014

Ramel was the best salesman I have ever encountered while shopping for a car. He was very knowledgeable about the car I was interested in and made me love the car even more. I would defiantly recommend him to my friends and family that are searching for a vehicle.

Doret Sinclair

6 de sep. de 2014

My mom came to buy a car and I ended up buying a car too! He was a great salesman, the process was smooth, he was very informative, friendly and greeted us at the door with a smile.

Steven Lewis

6 de sep. de 2014

The sales representatives and managers were very profession and very patient with me coming home from the military. Holly was very patient with me and provided amazing service and it's deeply appreciated.

Glenn Porter

1 de sep. de 2014

This is the 2nd car from Ramel , (first one was for my wife) he has sold to us and as the first time he took very good care of us! I was happy when Ramel greeted me because I knew he would do me right.

Anthony and Todd Williams

1 de sep. de 2014

My dad and me went to Antwerpen Toyota to get a 2010 Chevy Camaro SS cuz my good friend Holly works there. She did a very good job and my dad and me were very satisfied. She was very helpful and did a great job and my dad and me were impressed and had a good time there.

Anthony Williams

1 de sep. de 2014

My dad & me went to Antwerpen Toyota in Clarksville this past wknd to get a 2010 Chevy Camaro SS and my good friend Holly; who's very nice and very pretty, helped us to get the car and she's a very hard worker and she did a very good job and both my dad and me appreciated that very much and we just want to thank her and show her our appreciation for the hard work that she did so that we could get that car!!!!

Anthony Williams

31 de ago. de 2014

My friend Holly is awesome and she provide my dad and me great service and did a very good job and was very nice and we'll enjoy our 2010 Chevy Camaro 2SS very much. Thank you so much for the help in us being able to get this car we greatly appreciate it and will always enjoy driving in our Camaro.

Rebecca McDaniel

30 de ago. de 2014

Ramel was competent, friendly, and a sincere pleasure to work with. He went out of his way to get a car from another dealership because I expressed interest in it. He stayed late to accommodate my schedule. He made my car-buying experience fun, relaxed, and enjoyable. I highly recommend him, he's great!

Autumn Shields

28 de ago. de 2014

The process was very easy and painless and Ramel Clash very informative. GREAT SERVICE

Debs

25 de ago. de 2014

I highly recommend purchasing a vehicle through Ramel Clash. He is the only salesperson I would ever recommend. Extremely knowledgable, friendly, easy to work with.

Coach P

25 de ago. de 2014

My 3rd car/truck that we purchase. Over all the sales guy was bad, but the sales manager more then made up for it. Got a great deal and was very happy!

Caprice Roche'

18 de ago. de 2014

Love my new SUV! thanks Ramel for the great service!

PhillyFan12

7 de may. de 2014

I negotiated a price over the phone with no games or lies, drove several hours to pick up the car, and found everything to be exactly as describe, negotiated, and expected. I worked with Sean Rozanski-internet sales and Yomi Bello-new car sales. These guys were great, and did everything they could to make me a great deal on my Prius C. I would recommend these guys without hesitation.

Priusfamily

30 de abr. de 2014

Tried to by a car sales person called my husband back and took down the Information of the car I wanted to trade in and did not hear from him for coupe of days then when he called my husband back he asked if we where still looking and my husband told him he was waiting on someone to call back on the trade in and the guy need the Information again so my husband gave it to him then when he calls back at 8:00pm I told him my husband was in bed he told me he would call back the next day that was Monday this is Wednesday still have not heard from him don't look like I'm getting a car from them.

Larry C.

5 de feb. de 2014

All lies at this dealer,My car only had 35000 mile and started to have a knock in the engine.antwerpen was always the one who did my service.They said the knock was normal funny it did not knock till it had 35000 miles.

antwerpen

10 de sep. de 2013

I took my car to the dealer for a battery change on January 2013. In August, I went for a vacation for two weeks, during which car was not used. When I returned back, I couldn't start the car (turned on the ignition with no sound coming). I did a jump start, which was successful. I called the dealer on 8/23, explained the situation and the service manager (I didn't get the name) told me that even with a new battery, it is normal that battery doesn't operate as expected after two weeks of not driving. I told him that this is surprising and I didn't have the same problem with my other car, which wasn't used during the same period. He asked me if the other car is Toyota. I told him no, it is a Honda and he said, Honda is different. I told him that I never had this problem with my car before till this battery change although in the past the car wasn't used more than two weeks. He hung up the phone. Looking my invoice again from January 2013, dealer charged me $75 for testing, and $112 for battery and pads. I didn't pay attention to the invoice back then. They never disclosed that they will perform a $75 test, and they also didn't disclose that they will install a battery which doesn't work after 2 weeks of not driving. This is not the first time this dealer ordered unnecessary repairs. They do their best suggesting and charging for the work that is not needed. If you live around Clarksville, Columbia area, think twice before buying Toyota if you are planning to service the car at this dealer.

mr toyota

21 de mar. de 2013

i love mynew cari got itt from russell cromwell thank you antwerpen toyota

No Drama Mama

4 de dic. de 2012

Keep things in perspective; a dealer who sells 10 cars and gets 2 bad reviews is much worse than a dealer who sells 100 cars and gets 2 bad reviews. Remember that when you read a bad review; you should focus on the percentage not the amount. Well I was 100% satisfied with Maryland's Antwerpen Auto Sales and Service in Clarksville. I negotiated for a Toyota online, walked into Antwerpen with a check and drove out of Antwerpen in my new Tacoma. It can be done.

buyer

25 de sep. de 2012

I shopped by internet and email first. I told salesman that I was interested in car but the price was beyond my budget. I was assured that if I traveled to the dealership that they would "aggressively" deal to "earn my business". When I got there they would not reduce the price at all.

carkey

29 de feb. de 2012

They over advertised for used car and once you call them they will try to sell you something a lot more expensive claiming that what they have listed and you are asking about is not good and it needs repairs etc although they advertized it as close to perfect!!! They will try to sell you something else in a price range twice as high! So you 'd better know what you are looking for and rather stay away!

Female driver

19 de feb. de 2012

I went to Antwerpen Toyota after researching the car I wanted to buy and price I wanted to pay. Antwerepen had the best prices for the Highlander that I wanted. The salesperson was great and the entire buying process was painless.

HowDeeZen

2 de feb. de 2012

After I did my research on Toyota Prius and made my decision on purchase with my wife. I was looking at this dealership for a Prius III and white color. They have it and agree on the price in a few minutes.

rook 485

26 de sep. de 2011

i came out to antwerpen toyota and the sales staff was warm and friendly.They answered all my questions and dealer traded my 2011 camry le