sachin lal

24 de sep. de 2021

I drove down from Elk grove to Apex to purchase my 2015 Hyundai Sonata. I had researched a lot and found this dealer who had it priced reasonably, where the customer and the dealer both wins. Ontop of that they even provided a cheaper rate (APR) from one of the banks they deal with on daily basis. This saved me further cash in the end. Derrick, Pauline and Josephine were all great and pleasant to deal with. The car had side mirror damage (driver side) and they agreed to repair that free of charge if I can locate the secure the part and next time in the city. After a few days ownership however, I did notice that left driver side external unlock button is not working and inside the cabin one could hear a faint noise of the air condition. I called Pauline and got in touch with Omar their service department manager. This is where I was greeted with more friendliness and exceptional customer service. Omar offered me a rental car while (I know everyone does that, but these guys didn’t have one so they took out a rental and gave it to me while the car got repaired). Although they could not find the root cause of the faint noise, they agreed that if the noise gets loud then they could go 50/50 on the cost of repair. Why I am telling this, simple genuine people who go beyond to assist. I would definitely buy from them again.

Oscar Hernandez

14 de jun. de 2021

I drove up from 3 hours south, when I called I spoke with Derrick the sales manager I let him know that I was coming for a SUV they had and I wanted to spend as little time at the dealership. He said he would have everything ready for me, once I got there John help us and he was very polite and helpful. Once we worked out the numbers we went straight to finance to fill out the paperwork. Richard the finance guy was a delight to work with, made everything simple and breezed right thru it. Overall I would recommend this dealership for your next purchase.

Brian Downward

7 de may. de 2021

I purchased my 2015 Rubicon with help from John and Derrick, and I couldn't be happier!! I was able to coordinate taking the vehicle to my own mechanic to have it checked out before making any decisions. The vehicle was in excellent shape, and my mechanic was pleasantly surprised. I immediately started working with John and Derrick to get the best deal on my financing and for my trade-in (I believe the owner, Gary - fellow Jeeper, was involved through text messaging even though he might have been out of town at the time). There was a small (maybe 1") tear in the leather of the driver's seat which got repaired brilliantly by the Service Department (thank you Omar and Jessica for getting me in and out quickly)! You can't even tell in was repaired! Jessica was awesome, and when I asked her if they could help with ordering other parts or dealer accessories she handed me her card and told me to email her a list of what I need and she'd look into if for me. This was a great transaction!!

Lemar Saffi

3 de feb. de 2021

This is the only place that I get my vehicle serviced at. The staff here treat it as if its their own vehicle. Great customer service and extremely friendly staff who always have smiles on their face. Shout out to Omar for always ensuring that my vehicle is in tip-top shape. He is an individual who is forthright and I greatly admire that about him.

Pete

9 de mar. de 2021

Update: The owner’s response was absolutely nonsense. He made up the $4000 and $2000 numbers. I never disclosed a single number about how much more I wanted for my trade in nor was I specific about the deal on GMC. A total and absolute LIAR. Good luck with your dream team and dream business. ————— Original post We just spent 2 hours in the dealership ready to put money down. But we came back feeling insulted and disappointed. We were about to close the deal and decided to give a last try on pricing. So we asked our sales person with a very reasonable attitude. The sales team manager Richard Li overheard the conversation, utilized his "supervisor power" and invited himself into our conversation. He cut us off constantly, answered our questions impatiently and had a really bad attitude at the end: "I have 25 years of experience selling cars, I know what you want. I think you can NOW LEAVE THE SHOP to shop somewhere else. If you EVER found a better price, just buy it there. YOU DON'T EVEN NEED TO COME BACK". His tone was so strong that we as customers heard that we should just get out of the door RIGHT NOW and should not EVER come back. In my 10+ years of managing global sales and marketing teams, what Richard said and did was exactly something we taught our sales NOT to do. In addition, earlier when we asked him how do you like GMC cars, his answer was: "I personally don't drive American cars". Indication: this isn't a good car and American cars in general aren't good. As a manager, our question was about the car you were selling, not your personal preferences. And we believed his job was to sell cars, rather than breaking deals for his sales on the floor. Very unprofessional. However, we'd say that the other people we have met were all great. John, for example, was a case study of how a great sales person should act and perform. He's patient, polite, and knowledgeable. Derrick, the GM, was the same way. It's a pity to have missed the car we liked. Especially given we had spent so much time and it was so close to a deal. Hope this gets management attention and they could fix their sales culture for other customers. It's important to understand that reputation is built over time, and a lifetime of sales starts from a new relationship of a customer. ——