Jim

3 de nov. de 2016

Top notch from the lady at the front desk,to the estimate ,to contacting the rental car company,to washing and vacumning out my car. Workmanship was excellent on my Rav 4.

laboy1948

2 de nov. de 2016

I've done business with Arlington Toyota for many years having purchased several vehicles from them. They are a top-notch organization who really takes care of its customers. My recent 10k service on my 2016 Highlander with Brittany Express was an example. They notified me in a timely fashion that the service as due, allowed me to schedule a convenient appointment time, and completed the service in a fast, professional manner. Whether you are in the market for a new Toyota or just need quality service, you need to give the friendly staff at Arlington Toyota a call.

Patricia Smith

28 de oct. de 2016

I had an appointment with Jason Uhrmacher. He was prompt and the quoted oil change and tire rotation charges were correct. He said it would take 1 and a 1/2 hours but was done in one hour.

CP0214

28 de oct. de 2016

I needed new tires for my 2013 Avalon. Chauncey Andrews was extremely helpful both on the phone when I was doing my research and again when I came in to purchase the tires. He recommended a different brand that was more affordable but with equal performance and warranty as an alternative.

Thea2016

28 de oct. de 2016

This was my first experience with the Arlington Toyota Dealership and it has been a most pleasant experience. From start to finish they were all exceptional, from Victor the salesman, Daniel the finance manager to Robert Cotney in the Sevice Department I could not have asked for better service and I will certainly recommend each of these men and Arlington Toyota to all my friends and family. Thank you!

Andrew

27 de oct. de 2016

We take our car for service here all the time. We get great and fast service every time. They changed the oil in no time and also replaced our hybrid battery for a fraction of what I expected. Thank you, Mike!

Brian09

27 de oct. de 2016

When I showed up to get my get my oil change and tire rotation I was greeted promptly. I told them I had errands to run so they got me a rental car and they said they would contact me when my car was done. I was back and done in an hour!

$lh

27 de oct. de 2016

I took my camry in for tail light replacement and service. Lasiart was my service writer he is very professional and personal. Rod Brin in parts was very helpful and professional. My overall experience was as it has always been "superior ".

jackie234

26 de oct. de 2016

I not only found the perfect used car for me but I met the nicest salesperson ever - Maria Kieffer.She absolutely went out of her way to make me feel comfortable and at ease with the experience.I left there feeling like I had made a new friend. I had purchased my last car from Arlington Toyota so I knew it was a great dealership.

currahhee506th

24 de oct. de 2016

Making an appointment online is the best way to get the service performed but make sure you are there plenty of time before your appointment because it is almost always a 5-10 minute wait before some comes over and talks to you from their service lane. It took them 1.5 hours to do an oil change with an appointment.If you are buying parts or accessories make sure you purchase them before hand and have them ready with your appointment and check with parts so that they have time to install them. Ask for the accessory costs in writing before you get there because they raise the price when you arrive. The prices do not include labor unless you ask ahead of time. If you are getting a detail done be sure to leave items of value at home because they like to collect them and look at you like you are nuts when you ask where something has gone. The management is always at lunch when you want to speak with them personally about the wait, the theft, the price increase and the hidden labor. This is by far the worst service center for Toyota's. The person supposed to be handling the problems gets back in your face and says she did not wrong you so I better drop the attitude. I believe that I was within my right to be upset when I had items stolen from my truck during their service in the back. I do not wish this on anyone. Do yourself a favor and choose another dealer to get the service done, there has to be better ones out there.

DinoF

24 de oct. de 2016

Have been going to see my service manager Mike Sandelin for a couple of years now he is the best! I have owned a number of cars from Lexus, Mercedes, Acura, etc and I have never had such personal attention from someone who truly wants to take care of his clients. Go see Mike Sandelin for service he is the best!

Whiteeagle

20 de oct. de 2016

I live in Palm Coast and was having my 13 Avalon serviced at St. Aug.and thought I would lease my next car here. I was highly satisfied with Beaver Toyota. I dealt with a very courteous salesman and was given a figure. It was more than I expected.Itought of Don Westphal at Arlington from whom I leased my Avalon.I called him;he was still there,gave me aprice about half that of St. Aug.Ofcourse I drove yp picked up my new RAV4 the next day. Thank you Don. See you in three years. Use me for a reference any time...Bill Mitchellavalon

Tanika425

20 de oct. de 2016

Anytime I need anything done to my car since buying in last September I always take it Arlington Toyota.I've been going there for many years and every experience gets better each time.My last visit was last week for my routine oil change and as always they got the job done.I had them look at another issue I was having and they took care of it no problem.Rande is very nice,professional and always kept me up to date with what was goibg on my car.I was in and out in about an hour.They absolutely awesome over there.

MelbyL

19 de oct. de 2016

My husband and I decide in May that we needed to consider upgrading my Corolla. With our first child coming soon, we were going to need more space. After submitting an online inquiry with Arlington Toyota, I received a quick response from Cherry Moore. She answered all of the questions I had, and told me she was available for any questions, anytime. After 5 months of questions about pricing, loan lengths and rates, and different vehicle options... it was time for some test drives. My husband and I went to the dealership and asked for Cherry. She was busy with another customer, but still offered assistance and pointed us towards the inventory to pick out the cars we wanted. We test drove two, and peeked at a few more. We decided later that night that we wanted to go back and purchase one of the vehicles we tried out. Two days later we went back in, and started negoatiaing with the finance manager. Cherry did everything in her power to make sure we left with our dream car.. And we did!! If you decide to go to Arlington Toyota in Jacksonville FL, make sure you ask for Cherry!!

T.W. Kish

19 de oct. de 2016

I recently purchased a Toyota 4 Runner at Arlington. My sales associates, Kara Hinton and Gil Mariano, were great! Both Kara and Gil are dedicated professionals who went above and beyond to assist me in selecting the right vehicle and helping me navigate the process of the purchase. Both are assets to Arlington Toyota.

JFINFL

18 de oct. de 2016

I have been going to Arlington Toyota for over 11 years. While there has been a few hiccups during a staff/management changeover, overall the service has been superb! My service technician, Mike Sandelin, has been simply marvelous. He provides honest, straight-forward recommendations and genuinely care about the service that I received. I usually schedule my appointments; thus, I always receive my car when promised. Super job Arlington Toyota! Keep up the great service and acknowledging your long-time customers.

China girl

17 de oct. de 2016

I took my car in for regular maintenance and that was mine best customer service I had in a long time. Anything that needed to be looked at at my Toyota, Mike would inform and consult with me first. He was extremely kind and professional.

Randy1100

17 de oct. de 2016

Ardi Haxhillari is AWESOME !!! He went out of his way in EVERY WAY for me and my husband.My friend recommended him and we re extremely happy with Ardi Haxhillari.He truly takes care of his customer.I cant tell you how well he does business with his customers.Very professional,knowledgeable,polite,respectable,friendly,kind,very pleasant in every way.We like him so much can wait until the next purchase just to go and see him again.!!You have a very well experienced salesperson and Ardi will be very successful!!Ardi Haxhillari .... CONGRATULATIONS !!! for being an OUTSTANDING SALESPERSON !!!!! WE WILL BE BACK !! THANK YOU !!!!....ARDI HAXHILLARI !!! AND THANK YOU TO THE MANAGER OF ARLINGTON TOYOTA !!! YOU SHOULD BE EXTREMELY PROUD OF ARDI HAXHILLARi ON A FANTASTIC JOB WELL DONE !!!!!!!!!!!!! Thank you ,Sincerely,Randall Fuller and Tammy Williams

toadstroid

15 de oct. de 2016

My wife and I were shopping for a second vehicle and heard that Arlington Toyota had a good selection of premium pre-owned autos. Scott caught us on the way in and helped us find exactly what we were looking for - a certified 2013 Toyota Corolla. The car is great and the service was exceptional. I'd recommend this sales person to anybody interested in a hassle free buying experience. Thanks again Scott.

annabanana

3 de oct. de 2016

Arlington Toyota hits it out of the park each time - I appreciate my service advisor, Jason. He understands my needs & exceeds my expectations. I've used Arlington Toyota for over 23+ years & my experience is always excellent!

Terry

29 de sep. de 2016

I had blown a rod in my 2006 Highlander on sunday 9/25, I went to Keith Pierson Toyota and I was told that they couldn't do anything for me unless I had a co signer because I only had 500.00 , I had paid a bankruptcy for 5 years, which I never was late, I have been at my job for 9 years, but because the bankruptcy was just paid off the year before they couldn't help me. The very next day I got a Call from a Salesman, Dwight Cobb at Arlington Toyota, he asked me a few questions, then told me he would call me back. He did and asked if I could come over then, I said no, I didn't have a way there, he said how about if I come and pick you up ? I told him everything about my car having a rod blown, only having a certain about for a down payment, and the bankruptcy being paid off a year ago...he then said I will call you right back.I had driven SUVs for the last 11 years, he picked me up in a 2012 Mazda 3, I asked him if I could drive it and he said sure. The car is beautiful and I felt very comfortable driving it, also it was 5000.00 less than the SUV he thought I might be interested in. Less than 3 hours later I drove my new car home. Dwight was awesome. I would recommend him and Arlington Toyota to everyone I know.

marvink

29 de sep. de 2016

Purchased a 2016 Toyota Prius at Arlington Toyota Scion, 10939 Atlantic Blvd, Jacksonville, Florida 32225 on Saturday, September 24, 2016 and, overall, it was a good experience. The sales staff are knowledgeable, very friendly and helpful.

Ole guy

28 de sep. de 2016

Service was great and much more than I expected. Living at Jax Beach I had been to 4 or 5 service stations and all had inoperable air machines. I went to Arlington Toyota and "Mr Mike Needham" took excellent and prompt care of my 16 Prius, which I love.When I got my car back in addition to tire service my car appeared to have been cleaned. Many thanks. PS,this is my 3rd auto purchase from Arlington Totota.

Tacoguy

28 de sep. de 2016

A big thank you to Sylvia Brummitt at Arlington Toyota for making the purchase of my new Tacoma TRD Sport an easy and enjoyable experience. She is a delight to talk with explaining everything clearly and ensuring I was aware of all details.

HybridFan001

27 de sep. de 2016

I've had multiple health issues over the last few months, among them being cancer surgery. I am also always counting my "pennies" and trying to save money whenever possible. Arlington Toyota is where I purchased my car (a 2007 Camry Hybrid). It has been a great vehicle. We have had regular scheduled maintenance and oil changes. Arlington frequently sends coupons that also help to save me money. I was late getting the vehicle in to have it serviced, but I finally made it! Michael Sandelin was the service rep who helped me. I felt that he did a great job. I got my oil change in record time, no problems. The service dept even called me on my cell phone when they couldn't locate me (I was eating lunch) to let me know the car was almost ready. Now, THAT's GREAT SERVICE! I also told Michael that our car has been a great vehicle and I have family members who keep trying to buy it from me, but I won't sell it! Hey, when you get a great car, you don't want to let it go! Thanks, Arlington Toyota! We are really enjoying our Toyota Camry Hybrid, as well as the great service we get at your service department.

stuckigs

27 de sep. de 2016

Great service as always. Mike and Rich at Arlington Toyota takes great care of you. We have bought several vehicles at Arlington Toyota and will continue to shop with them for our Vehicle needs. Great job guys keep up the great work.

amybennett73

27 de sep. de 2016

Michael Sandelin is always a pleasure to work with. He is very thorough and answers all my questions. I am a customer for life! Thank you!

Desilugo12

27 de sep. de 2016

Our first time here and we had a great experience with Mr. Bob Eang. He helped us get the car we wanted he made sure we felt like that was our house. Mr. Bob was very attentive with me and my family. We appreciate all his time with us. We will be recommending him to our friends and family thank you so much.

Mecruz710

27 de sep. de 2016

Worked with Blake Bagby who was extremely helpful and resourceful. Communication was very responsive. Arlington offered the best price in comparison to other dealers and beat all the other deals that were offered!

Ray

21 de sep. de 2016

I always misplace business cards because they tend to overfill my wallet so, when I make an appointment, I never request anyone by name. I got lucky this time as Michael Sandelin took care of me and it was a great experience. Michael has helped me several times in the past and each time he got me back on the road quickly and always informs me of any future attention that my vehicle May in need of.

JOHN

21 de sep. de 2016

The very reason we bought again at Arlington is the tremendous Service department, no matter who we see we are always taken care of, what better reason to give all our business to Arlington, you should to !

Ernest Barber

21 de sep. de 2016

Michael sandelin is a very composed advisor he handles the situation with care and has great knowledge. The customer service was convenient expeditious and gave me confidence

da1

17 de sep. de 2016

Zack did a really great job! He had my paperwork ready and waiting when we got there to streamline our purchase. He stayed until 11PM at night to get things done, and was very patient and thorough and worked very hard to get us the best deal. You're in great hands with Zack! We came back the next day to purchase a second car from him!

Chaddsvis

17 de sep. de 2016

Bought a used Honda Pilot Victor was very helpful. He earned my business I and I will continue to recommend people to him. He worked fast was friendly and not pushy

carguypat

15 de sep. de 2016

I have bought two Toyota's over the years back to 2008 and Pat Southey was my salesman then and now 2016! He is super nice and I feel very comfortable with him. He even brought me lunch while I was waiting. He rode with me to the gas station and filled my car up with gas. Pat is just a super guy, he asks what would like to be driving. I was at first looking at a used car with very little miles and Pat proved to me I will spend about $15 more on a brand new car, why not? I bought a brand new Camry and I am very happy:)

Hollis Butler

13 de sep. de 2016

My experience was excellent. Scott Cole, my service rep kept me informed the entire way. While waiting for a part to come in, he promptly arranged a rental. Also, he worked with our IWS rep to ensure payment was received. Scott's customer service is commendable.Hollis & Renee Butler

Jackieo

13 de sep. de 2016

Had a fantastic experience working with Cherry Moore at this dealership. She was very knowledgeable, patient and customer service oriented. I found her more easy to deal with than any other car salesperson I've ever worked with and highly recommend her for anyone looking to purchase a Toyota. She's the best!

Steve O

10 de sep. de 2016

I would not take my car or truck to any other service dealer. I have been dealing with Michael Sandelin. His promptness and professionalism have me coming back everytime. If you need service and have any questions call Michael Sandelin at (904) 721-3000. They will get the vehicle correct, clean it and return it ready for you the FIRST time.

JBoutte

10 de sep. de 2016

Arlington Toyota is "The ONLY TOYOTA Dealership in Jacksonville" that I do business with. General Manager Rick Doran is a Top Notch Leader and its reflected in the Day to Day Business at Arlington Toyota. Service Consultant Michael Sandelin mirrors Rick's Dedication to EVERY single Customers' "Happiness"...The "SUCCESS" of any organization can easily been seen and measured by the quality of the employees and in the "DAILY" dedication of the men and women who work there.....I will be moving to Costa Rica soon and I have to admit that buying a car from a dealership other that Arlington Toyota....will be a new experience for me.

Brenda C

7 de sep. de 2016

This is the 2nd vehicle I purchased from Dwight Cobb at Arlington Toyota & again, he made the process so quick & easy, I left with a new vehicle in no time. Kudos to the finance manager Randy, he explained things thoroughly. I definitely recommend this place if you're searching for a place to buy a vehicle. They have a wide range of vehicles to select from & awesome bbq while you wait! What other dealership does that?! Brenda C.

Ben

6 de sep. de 2016

Sales manager was very rude, when we decided not to buy. He did not give complete information on the Toyota models and withheld information. Not a great place to sit either.

Jdel88

5 de sep. de 2016

First time buying from a dealer, service was awesome, they even had some grilling!!! overall a good experience and thanks Gil Mariano for your service, two thumbs up for you!!

Ayin P

4 de sep. de 2016

Met John Perrin well after 7pm one weekend after seeing a tundra pro on the lot and dropped in to see it. He took my info and followed up quickly on the vehicle type info I requested. Was able to make an appointment over Labor Day weekend and got into my new ride with about as simple a process anyone could ask for. Will certainly be coming back and suggesting John w/ Arlington Toyota to friends. Great reference.

Glenn

4 de sep. de 2016

Gil Mariano really took care of me while discussing prices for an Infinity G35. Painless process. Really happy with the service. Go see Gil if you're looking to buy a car. You won't be disappointed..

Geo123

3 de sep. de 2016

I got a great new Camry along with a complimentary set of wheels and brakes. Gil was great and friendly and I highly recommend going to him if you come here. The reason it's four stars is that my original guy, a fella named Rodney I believe, was way too pushy to the point that I was genuinely mad. But Gil came in and it was all smooth sailing from there.

J&K C

31 de ago. de 2016

Sales Rep Gil very helpful and patient....NOT pushy thank goodness and did not utter the words, "What can I do to sell you this truck today?". Which made our buying experience less stressful and actually enjoyable. Even the finalization of our contract done by Daniel was a good experience at Arlington Toyota.

DarrenC

29 de ago. de 2016

Sales rep Dustin Whittaker very helpful!Great experience!Nice showroom and big inventory. A lot of choices. Friendly staff. Helpful, knowledgeable and courteous. Happy with my purchase.

T2

29 de ago. de 2016

Mike always does top notch services on our vehicles. We have three Toyotas and we always request him to service our vehicles because he is always prompt and always makes us feel like we are his only customers.

beach lady

29 de ago. de 2016

As is the case in so many problems with a vehicle that has to be towed in (shifter cable broke), after the problem was repaired, and I picked up the car, on the way home, I found other problems that weren't there before. I called Steve Cole, explained them to him, and his response (immediately) was to bring it back and he would take care of them. And take care of them he did. What more can you ask for? Keep in mind, this is a 12 year old car that I bought there new, and I feel like they treated it like a new one! Thanks Steve and Arlington Toyota for reaffirming our faith in you................Linda S.

tashannyo medley

28 de ago. de 2016

Had the best car buying experience purchasing my 2016 Toyota Corolla. The sales guy Gil Mariano and Luan Lam was awesome and found the perfect deal for my needs. Will see them again in the future.

Brenda1946

27 de ago. de 2016

I went to Arlington Toyota to trade in my 2014 Corolla lease and drove off in a 2017 Camry. This is my fourth Toyota lease and I couldn't be happier. Cherry Moore was my Sales Representative and she made the experience a more than pleasant one. She made sure I got the car I wanted and went over every aspect of the car in detail. I had two friends with me and they both drive Toyotas and said when they are in the market for a new car they will definitely buy/lease from Cherry at Arlington. I would highly recommend Arlington Toyota to anyone!!! They even bought all of us lunch. What could be better than that!

Vicki

26 de ago. de 2016

Had a great experience buying a new Camry this week. The sales person I dealt with made the whole process so easy! I am loving my new Camry.

Camrypilot

19 de ago. de 2016

Steve Cole is our service advisor and we are well satisfied with all aspects of his work! Any question we have asked has been answered knowledgeably and satisfactorily ! Thank you Steven, see you next service!

jsatisfiedb

18 de ago. de 2016

It's always a great experience having my car serviced at Arlington Toyota. Jason Uhrmacher has been my service advisor for a while now and he makes me feel at home every time I come to have my car serviced. Jason makes sure my vehicle gets the proper attention and care at every visit and that's why I love bringing my car to Arlington Toyota. What I admire must about Jason is that he's always been a fair and honest person and for that Arlington Toyota will continue to be #1 on my list.

jcw

18 de ago. de 2016

Mike Sandelin is the reason we keep coming back. He consistently provides friendly excellent service and goes out of his way to make service a good experience.

CinsToy

18 de ago. de 2016

Scott Boito at Arlington Toyota Service department is more than just a service tech! He is extremely knowledgeable (up to date, current), honest, trustworthy and truly cares about the health of our vehicles. He knows what we need, when we need it, and also would never cause us (or allow us) to spend money we didn't need to. My 4-Runner is approaching "classic" age, and runs beautifully! I wouldn't take my Toyotas anywhere else... and of course, that's all we own!

VickiO1185

16 de ago. de 2016

Amit Arora just sold me my first new car, a 2016 Corolla. This is now the 3rd car my family had bought from him and we wouldn't go anywhere else. He is kind, funny, patient and highly understanding of buyer's budgets and needs. I have recommended at least 4 people to him already!

Created2bloved22

15 de ago. de 2016

Robert Wesley Rocks! ! Rob sold me my first car 8-14-16. I just recently graduated from college with my BA and wanted to celebrate. I now have a brand new Toyota Scion ia that I absolutely adore. Rob kept me happy from beginning to end.

370Z

11 de ago. de 2016

Sylvia Brummitt was my sales consultant, she did a outstanding job helping me with my purchase. She is extremely knowledgeable and friendly when working with me on my purchase. I would recommend anyone to ask for Sylvia when looking for help on choosing a new or used vehicle at Arlington Toyota.

Cmpltehpy

3 de ago. de 2016

Michael Sandelin was very helpful in getting our car in and servicing it. Mr. Sandelin kept me informed and the service was completed in a timely manner. Outstanding job from start to finish!

Jr9280

2 de ago. de 2016

Nobody beats the excellence in customer care and service of Mike Sandhelin of Arlington Toyota! Amazing everytime! My car came out in excellent condition after service was rendered!

Mary Earline Veltman

2 de ago. de 2016

I was very pleased with the service I recently received on my 2005 Prius. Everyone was very courteous and Rick made sure I always knew what was going on with my car.

JimG648

1 de ago. de 2016

I had some scrapes and scratches on a very new car and I had to get them repaired.Arlington Toyota did a top notch job. They told me when to expect completion and were right on time.Couldn't have been better.

Monica Dimauro

1 de ago. de 2016

When I brought my car in after an accident, I was assigned to Nikita Salgado as my Collision Center Advisor. Nikita was friendly, conscientious, and wonderful to me. She contacted me throughout the repair process with updates and important details. She even left me instructions on what to do if my car was ready while she was on vacation! You would have thought I was her only customer. I got my car back and it is running great. No one would ever know it had been in an accident. Thank you Nikita and thank you Arlington Toyota!

Robin

1 de ago. de 2016

Robert Conley a was Awsome talked to me got my rental car and sent me on my way. Came back the next day car was finished looked great. Thanks

satyason

1 de ago. de 2016

I've been coming to Arlington Toyota for quite some time (since 2011) and every time I come, they always take care of me so well. My mother and I both came in without appointments (two separate Camry's) and they were able to take us in without hesitation. I currently live in Orlando and I don't even bother going to the Toyota over in this area because it's always smooth sailing at Arlington. Thank you Arlington! :)

kicklic19

1 de ago. de 2016

Stopped in to have routine service done which was accomplished in much less time than expected. Good summary after and asked about additional service prior to completion. Steve did a great job.

Birdie

28 de jul. de 2016

I needed to purchase two cars for my teenaged daughters, no easy task and was not looking forward to it. Because I had heard so many good things about Arlington Toyota, they were my first and only stop. Within three hours, we purchased two cars for the girls (they even provide a meal for the girls while the paperwork was being completed) the girls are very excited. Brooks and his team (especially Sylvia) were absolutely first class. Buying a car should not be a painful process and Arlington certainly proved that. Great job guys!

Andrew Piwowarek

25 de jul. de 2016

Bought a new Tacoma. Damon Baldwin was eager to take us for a test drive and answer all the questions we had. I couldn't ask for a more hassle-free or enjoyable car buying experience!

Ray67

22 de jul. de 2016

Great Service at Arlington - Service Advisor Michael Sandelin I purchased my 2004 Scionxb from Arlington Toyota in April , 2004. Since the car was new twelve years ago, I have never missed a 5000 mile service checkup with Arlington Toyota. I enjoy working with my service advisor, Michael Sandelin. He always keeps me informed about what is going on withmy Scion and I appreciate very much his honesty and professionalism.

TOYOTON

22 de jul. de 2016

When it comes to servicing my vehicle, Jason Uhrmacher is ALWAYS the person to count on. He is consistent on giving excellent service, paying attention to details. He is a person with awesome personality, someone who is ever-willing to help concerning your vehicle whenever a need arises.

Reed

21 de jul. de 2016

Mike is our go to guy for service and has handled the service on both our Toyotas for over 5 years. He is customer focused and always up front and honest with whatever 'news' he has to deliver.We trust him!.

Rabbit0819

21 de jul. de 2016

Mike in service was awesome he ask me my request I explained and he made sure my request was met and didn't forget! I was in and out in less than an hour the only issues I saw was several of the valet parking hanging around the service check in kept walking by my vehicle bumping into it and acted as if they didn't care

Saw Tun

21 de jul. de 2016

I like the good services, communication and warmly welcome. I personally appreciate being patient with my broken English and try to understand them. My experience is just perfect.

wborgilt

21 de jul. de 2016

Great service. Rande Kristensen does a great job. Follows up with customer as things are progressing. Great employee. Makes arlington toyota a great place for service

Alfred01

21 de jul. de 2016

Michael Marinelli continues to bend over backwards to provide excellent after sales service, responding quickly and efficiently to any request. An asset to Arlington Toyota.

toyota1owners1

21 de jul. de 2016

I recently had the pleasure of having my 2005 Camry srrviced for its 150,000 mile chech at Arlington Toyota. Mike Sandelin is the penultimate service advisor. His friendly, professional demeanor perfectly complement the work of the department. He is the reason this car has never been to another service center. Mike has kept it in excellent running condition and ensures that necessary work is performed without adding in any extras. I am completely satisfied with the service he provides.

Wheeler

19 de jul. de 2016

From a typical oil change to extensive body work, Arlington Toyota has exceeded my expectations on consistent professionalism, expertise and courtesy -- and I have a Lexus!! I always go to Arlington Toyota FIRST!

Kevan365

18 de jul. de 2016

Great service ...TY. I have bought 5 vehicles here. Don, Robert and Scott are all amazing. We will be back for all our service and car buying needs.

Nico

18 de jul. de 2016

Great personality in dealing with a customer. Alberto at Arligton Toyota listened to what I wanted and features that I like and didnt care much about the 4Runner. He communicated very well and made sure he understood what i was looking for. He presented me all the options with the pros and cons based on my preferences and made sure I was happy with my choice and decision.

Joy

10 de jul. de 2016

Brought my Camry in for service with Mike Sandelin and left dealership with a new Corolla from the best sells associate around Mr Pat Southey. He was so kind and helpful that he drove my new car to Mandarin for me.

Mike

8 de jul. de 2016

Mike Sandelin has helped us with three Tundras and one Sequoia - always explaining how long service visits would take, what the costs would be. He lets us know if something needs replacing NOW or if it can wait. He has never steered us wrong. I only go in for service on the days he works.

Bosstug56

8 de jul. de 2016

Bought a 2014 Tundra 1794 Edition in May 2016. Had not as of yet received my appointment to have my purchased SKYLINK installed. Mentioned this to the Service Manager and he immediately slid me in to get it done! Appreciate him taking the time to get this done!!!!!!!

cargirl

2 de jul. de 2016

Got my first complimentary service and it was amazing!! Mike did a wonderful job, wish I would have caught his last name. He made sure everything I asked for was done. He even sent back my car because they forgot to wash it the first time. I was okay with waiting so they could do that! He let me know what was going on and kept me updates, couldn't be happier!

azeriqueen

1 de jul. de 2016

I always receive premium, white glove service when I come visit Arlington Toyota. The customer service and time efficiency is impeccable! Special thank you to Steven Cole for always going above and beyond your duties to make sure that your customers are satisfied. Your personal commitment to excellence is obvious in all that you do! I will def be recommending you and Arlington Toyota to all of my friends and family.

Seminoles

1 de jul. de 2016

This was the first time that I had service done here at Arlington. I was recommended to ask for Mike Sandelin. I was very please with the expertise that he provided me explaining my service issue. I also appreciated the nice gentleman that gave me a ride. Thanks guys.

bijan

29 de jun. de 2016

An amazing team, from check in to drive out.Ask for Laura Leclerc if you're looking for good sound service and advice , Clyde, Jacksonville.

John Ream

28 de jun. de 2016

I had a recent 5,000 mile service, which was covered as part of the purchase price up to 100,000 miles, so I was a little nervous about the level of service they would provide knowing I wasn't paying. I was very impressed with Laszlo Pirkov. He went out of his way to accommodate my schedule and made picking up my car after-hours a possibility. Definitely recommend him!

G.S JAX FL

28 de jun. de 2016

If you have never had a good experience with a car dealer in the past, it's time you found out what it's like to deal with a true professional. There is a man by the name of Charlie Dillard that works in sales at Arlington Toyota on Atlantic Blvd in Jacksonville Florida that will change the way you view "Car Salesmen" forever. Charlie listened to everything my wife and I said, responded with professional answers and made recommendations based on what we wanted, not what he thought he could sell us. We truly appreciated the way he handled everything for us. Because of Charlie, our daughter now has a beautiful new Corolla for when she starts college in the fall and we got a great price. It couldn't have gone any smoother.Thanks again Charlie and to everyone at Arlington Toyota for making this our best car buying experience ever.G.S - Jacksonville Florida

thesupinator

25 de jun. de 2016

Kara got me a good deal and was with me well after the deal was done. I was able to haggle, the price was not set and I got just what I wanted with frequent updates from Kara as the deal progressed. Thank you Arlington, this is our third Toyota from Arlington and I would not shop anywhere else for a car.

bwen3

24 de jun. de 2016

His guys thought the problem was one thing, but it wasn't, and they kept at it till it was fixed. Shuttle was great too

James

23 de jun. de 2016

From the time that I had arrived through-out the entire service period, I was treated with such "Excellect Service" by my Service Consultant ("Rande Kristiansen"), he is by far the best service writer that I have ever had in my lifetime. Keep-up the Oustanding Service.

Retired in Neptune Beach

22 de jun. de 2016

I had my Prius repaired in the Collision Center. My service advisor was Nikita Salgado. She did a great job fighting for all the necessary repairs that the insurance company did not want to provide. The quality of work was excellent. I would highly recommend the Arlington Collision Center for your Toyota repairs.

ALH

11 de jun. de 2016

Loyal Toyota owners for years (and stockholders) and serious shoppers. Currently have a Camry and Prius and have only purchased 2 other Camrys (al new) last two decades. They last. But was comparing what is out there ---drove into Arlingon Toyota (in Camry) where no fewer than 6 idle gents in red shirts descended on us before we even had parked our car. Light brown haired man immediately asked " who are you here to see", when we responded just shopping and would it be ok to look he made snide remark that there are "only cars here" and started to follow us closely. We said we preferred to just look and then ask questions later. He would not take the hint and replied "then I will just follow you". When we said if he was going to continue to do so, we were going to leave. He responded something to the affect that his boss instructed to stay close. So we turned around and left. He sarcastically waved and smiled at us mockingly when we left. We will never go back. Heading to Coggin Toyota just a few miles down street.

samt

11 de jun. de 2016

When we went to the dealership we were only planning to look at the vehicles but the deal they made us prompted us to go ahead and buy the Highlander we were looking for. This was one of the easiest vehicle buy's we've made

jimhall

7 de jun. de 2016

I went in just to take a serious look at a tundra (now MY tundra). I had been on the web-site and decided to take a rest drive. I was contacted by Kara Hinton of the internet sez division. I made an appointment for 330ish the next day, but things happened and I got there acouple of hours early. Kara was prepared ready to assist without prior knowledge of my early arrival. From the first handshake to the final goodbye, she was on point and maintained a positive attitude. She worked with me and got me a great deal and the truck I wanted. Thank you Kara! The site wouldn't let me give more than 5 stars.

Cheryl57

7 de jun. de 2016

It was my 1st time at Arlington Toyota. My service advisor, Michael Sandelin was efficient & courteous. He told me my wait would be about an hour & My car was finished in 45 Minutes. Michael also tried to help me resolve an issue I had with touch up paint. It was a great experience.

Joe d

6 de jun. de 2016

The buying process was smothered and painless. You get help before you step out of your car. My salesman was great. RodneyAfter the purchase I detailed the vehicle. I found witness protection paperwork and a weapon under there driver seat. After contacting the manager of sales, I was told that they were not liable for that, tough luck. I travel on military bases all the time. All it would take is for one vehicle search to get me arrested. I also do not feel safe driving a vehicle that was involved in a witness protection situation. At the very least, when a vehicle comes in, they should search the car. Who knows what else they have missed. I do not recommend this dealership. They are very nice when you are buying. When you have an issue, you get the serious run around.

Kathy Dane

1 de jun. de 2016

Toyota has the best customer service personnel! I purchased my 2010 Rav4 from Arlington Toyotaand have always received the best service. My service advisor, Jason Uhrmacher, has always advised me on what service my vehicle needs to keep it running in top shape. I love my Rav4 and so gladthat I can bring it to Arlington Toyota and trust the staff their to be honest and provide quality workmanship. Kathy Dane

rwilson460

31 de may. de 2016

I always take my Corolla to Arlington Toyota. Mike Sandlin, my Service Advisor, takes great care of me and sees that my car receives the same care. Mike follows up on the work which I appreciate greatly.

tristan12

30 de may. de 2016

i been a customer of Arlington Toyota for over 20 years and is the best dealer in town.everyone there is great. just bought my 2016 Prius and i need it to be service.there is only one person that service my vehicle Mike Sandelin is the best. thank you Mike for everything you do for me and see you next time i need service. God bless you

ATFlorida

30 de may. de 2016

Arlington Toyota's service department provides excellent service. Scott Boito is attentive and conscientious. We would not take our car anywhere else. Thanks so much!

Jose from Orlando

29 de may. de 2016

Arlington Toyota has proven that buying a car shouldn't be a traumatic experience! This is the second car that I have bought at Arlington and it has been an excellent experience!Customer service is excellent!

GI3GD

28 de may. de 2016

Steve Cole always extends welcoming and helpful customer service. Each time I bring my car in I ask for Steve. He always makes sure I understand what is recommended. And only permits work on what I agree to have done. When I pick the car up he reviews it again with me to ensure we are in agreement. Thanks Steve

Traceyw

24 de may. de 2016

They are always accommodating and honest about what you need to fix the problem with your car. I recommend them to everyone I know. I can always trust the quality of their work.

Toyota Owner

20 de may. de 2016

Laszlo Pirkov is always efficient is providing quality service to my vehicle and makes sure it is taken care of. I would recommend him to any one getting their car serviced at Arlington Toyota. However I was not pleased with the customer service I received in the sales area during my visit.

Muggle861

17 de may. de 2016

I know Jason Uhrmacher is going to make sure my car is taken care of quickly yet correctly. I trust Jason to be fair and honest with me and that's why he's my Service Advisor of choice. He's an asset to Arlington Toyota~~

Ciarimboli, Gloria

17 de may. de 2016

Jason Urmacher was very friendly and helpful during our visit. He gets an A plus. We really like Arlington Toyota and when ready for a new car we will be sure to visit.

HopeS

15 de may. de 2016

This was my second time going to Arlington Toyota. Jason Uhrmacher was the service advisor and was very courteous and helpful. Once the mechanic had a chance to look at the car, Jason took me back to meet the mechanic so he could give me a detailed explanation and show me the problem part of the car while it was still attached. I really appreciated it. He also covered the paperwork with me and made sure I received the discounts I brought with me.

Robyn Baldwin

14 de may. de 2016

Always have had good service in the maintenance shop. They explain what needs to be done, what's coming up and what they've done. Friendly atmosphere. Scott Boito is the best!!

Tmoore00

14 de may. de 2016

After have a horrible experience at a dealership in Gainesville, the good people at Arlington went above and beyond to help me get exactly what I wanted. Robin and Kyle were amazing and great to deal with. I am a customer for life now! Great dealership, best selection of vehicles, best prices, and best people! Thanks Robin Jackson and Kyle Bowen!Sincerely,Tristan Moore

nicstwins2002

13 de may. de 2016

I started looking into buying a new car and didn't really know what I wanted- so I test drove a few different cars before I ended up at Arlington Toyota. When looking at the different styles of the 2016 Toyota Highlanders, I had no idea what the differences were between them even thought I research them online. Juan was so helpful in explaining to my mother and I what the differences were between all of the trims, that when we decided to puchase a car, we asked for him. Also, we had set up an apointment with another Toyota dealership to get the Costco deal but after thinking about it, we decided we wanted to work with Juan. I decided on Wednesday May 4th what car I wanted to purchase and drove from St. Simons Island, GA to meet with Juan. When we arrived, Juan had us set up with Mike Marinelli who took us for a test drive and showed us everything about the Toyota Highlander 2016 XLE. Mike was wonderful because he knew everything about the car! Juan made us feel very comfortable and was easy to talk to. We were able to come to a price on the trade-in and the new car that we felt good about. We are very thankful that Juan stayed over to help us make a deal and also for Mike staying over to teach me how to operate the Navigation system. The is the best experince my mother and I have had buying a new car! Thank You Arlington Toyota- I Love my New Car!Nicole

JEM

12 de may. de 2016

Mike Sandelin is the epitome when it comes to service managers at Arlington Toyota. Mike always puts the needs of his clients first. He works diligently and is thorough when attending to details to make sure that all of our client needs are met. I appreciate Mike and hope that every Service Manager is as consistent and pleasant with their clients.

Jerry

12 de may. de 2016

Michael Sandelin is very good at what he does. He even gets the fine details right. He made me feel wekcome the minute I pulled into the dealership. When my truck was done he called me to explain everything that was done. Arlington Toyota has the best service advisors. Keep up the good work my friend.

Mattgb123

12 de may. de 2016

Steve Cole makes my appointments at Toyota fast and easy. No bs gets right to the point and makes sure my truck is in top mechanical shape.

Chris and Jack

11 de may. de 2016

From the moment Dwight introduced himself to the signing of the final contract, our experience with Dwight and Arlington Toyota was the BEST! We have purchased many cars over the years so that is really saying something! For a superior purchase experience we highly recommend Dwight and Arlington Toyota. in Jacksonville, FL.

Julius

8 de may. de 2016

I came to turn in my lease vehicle and get a new one. Patrick Southey was a tremendous help throughout this process. Now, I got the vehicle I wanted and would definitely recommend this dealership. Lots of selections and awesome customer service!!!

Olga2016

4 de may. de 2016

Great Service!!! I never take my vehicles anywhere else. I feel they treat me fairly and give me an honest diagnosis of my concerns. Prices are fair and follow up service is inmatched!

4runner2008

4 de may. de 2016

My husband and I have been getting my forerunner service there since we bought it into 2008! Mike never lets us down with his quality and professionalism

Love my 2013 Tacoma

4 de may. de 2016

Took my truck in for service. Mike Sandelin took great care of me, making sure everything was addressed and my truck was returned cleaner than when I dropped it off! I am very pleased.

Bill pitman

30 de abr. de 2016

Michael sandlin is best service manager I've known. Prompt friendly pleasant. I will recommend him and the dealership to everyone of my friends and family.

Angela Abzun

30 de abr. de 2016

I would definitely recommend this dealership! They are really on their game and on point!! The whole store really work as a team to make it a great buying and servicing experience! Great jobs guys!

Debbie Malloch

30 de abr. de 2016

Chris Fedd and Laura Leclerc were the best! In and out as a walk-in!!!! I only had to wait about 40 minutes. They went above and beyond to get my service done quickly.

Gwe

28 de abr. de 2016

Car maintenance done on time as promised. Comfortable lobby. All work done as expected. Service representatives were courteous and knowledgeable. Advised on future maintenance needs and schedule

Kathleen A. Park

28 de abr. de 2016

I have been dealing with Arlington Toyota for many years. Their Service Dept is the best and most accommodating. Mike Sandelin always looks out for my best interests and advises me on possible upcoming needs for my car. I trust Mike, he is friendly and welcoming when I arrive and lets me know he will be sure that my car is checked over and addresses any possible problem areas before they become major issues. I always recommend Arlington Toyota to my friends and also tell them how - after the sale - the Service Dept (Mike) will take good care of them and their car.

Mb123

27 de abr. de 2016

Mike Sandlin is our service rep and has been so for many years. This is our third Toyota van. We keep up our service. And Mike is always on top of things for us helping us with service issues and various recalls. He is a great service rep and has inspired our trust.

Anita Santiago

27 de abr. de 2016

Christian Anaya he was helpful and friendly we us he is the best seller. I never has a issue with Arlington i recommended Arlington Toyota.

Stametch

23 de abr. de 2016

purchased a vehicle from them 1 week ago. 4/16/2016. I purchased a used Mercedes for 22k They told me the vehicle was "gold check certified" and gave me a fidelity platinum warranty for two months and 2000miles. 5 days after owning the Mercedes and 230miles later, the active body control pump is spewing hydraulic fluid all over my garage floor. The car is moaning, and pump is knocking. I checked under the vehicle to find the left hydromechanical motor mount ruptures and fluid from the abc pump everywhere. I called Mercedes Benz, and they advised me not to drive the vehicle and the will start a claim with fidelity. Only to find out that Toyota has not honored the warranty, nor activated it. I called to try to find out why this has not been done, and was told I would have to wait until Monday 4/25 2016 for them to activate the warranty. While the time and mileage have been going up from the miles and date they entered on the fidelity contract. So now I'm stuck with no vehicle to Drive, and can not file a claim to fix the vehicle because they can not do their jobs properly. I will never recommend this place to anyone. Thanks for the help Arlington.

Starbux0

21 de abr. de 2016

Greg was helpful and did an amazing job. He's very friendly. Never had an issue with Arlington, always a good service. Very accommodating. They have free water and popcorn

pk2016

21 de abr. de 2016

Laura at the service department is great! Very knowledgeable of the vehicle and what needs to be done. No nonsense and very honest on the service that needs to be completed

Sequoia guy

21 de abr. de 2016

Mike Sandelin and the service team are simply sensational. I have a 2012 Sequoia, and just turned 103,000 miles, so you know this vehicle gets a lot of usage on the road as well as around Jacksonville and Tallahassee. I made my appointment on line, and then adjusted my time. Mike called me at 9 am to tell me that my vehicle was in progress, and that it would be completed in a couple of hours. After I did a short road test, there was another adjustment needed, and it was taken care of immediately with outstanding results.

Tweety11

20 de abr. de 2016

I scheduled an appointment for my 15,000 mile service and brought my car on a Saturday. I thought I would have a long wait, but low and behold I did not. I was out of there in under an hour. Great JOB!! Arlington Toyota.....

Printzilla

20 de abr. de 2016

Found a 2013 Tundra online and emailed to inquire. I was contacted by Cherry Moore. She answered every question, took extra pictures, did everything I needed. I live 5 hours away so I drove up on Saturday morning. She had the truck waiting, cleaned and ready to go. All the agreed upon pricing and paperwork was accurate. Tony from finance was great. I even bought an extended warranty which I typically would of never done. The 5 hour drive was worth it to not have to deal with the BS that normally occurs while buying a car in S Florida. This is the first truck I have purchased online so I was very hesitant. Cherry really did a GREAT JOB! THANK YOU!

PJM

20 de abr. de 2016

I had multiple problems investigated. Mr Andrews explained exactly what needed to done and how much each would cost before work completedHe also inquired about the replacement of my dash which is a recall by Toyota. He discovered that even though I had been notified about the recall over a year ago, no one had actually ordered the item for my vehicle. I had been told that when it arrived that I would be notified....obviouslyan oversight by someone Glad that Mr Andrews is so honest with his customers

Owner 2014

14 de abr. de 2016

This was my 20,000 mile service and Scott Boito asked if I had any concerns that he need to have checked out. He is very through and asked if I needed the shuttle to take me to work or if I was waiting for my car. I had a ride to work. Mr. Boito called me to let me know when my car was ready to be picked up. He had the service information waiting for me when I arrived and the car was also wash and vacuumed.

petekim0476

14 de abr. de 2016

Always unbelievable service when I go. As soon as get out, I'm greeted and asked for what can I be helped with. Laura is the person to see when you need service for your vehicle. She's very courteous & very knowledgeable about the vehicle.

Tundra13

13 de abr. de 2016

Excellent service and attention to detail! Even remembering side items discussed 6months ago. Scott Boito is a premium service advisor.Thank you for the continued excellence!

Steve

13 de abr. de 2016

Excellent and professional service experience. Worked with both Steve Cole and Jason Leighty for a truly exceptional experience. I would highly recommend Arlington Toyota's service department to anyone.

Cmullarkey

13 de abr. de 2016

Mike Sandelin is very knowledgeable and professional and I always look forward to seeing him when I bring my vehicle to Arlington Toyota. Excellent service and customer care.

Buckeye13

4 de abr. de 2016

Ryan's very courteous and helpful is a wonderful young man appreciate everything and is can't wait to get back to get oral change

LindaK2433

3 de abr. de 2016

Michael Sandelin went out of his way to give me the best service, including working successfully with my 3p warranty service. Highly recommend him any time. I've been with Arlington Toyota since 07 and will be forever.

Jolly5

1 de abr. de 2016

We dropped our car off for an oil change and tire rotation and our service was excellent as usual. Scott Boito kept me informed and made the experience smooth and easy.

ZachTheYota

31 de mar. de 2016

Had an open recall on my vehicle and my service consultant Chauncy made everything quick and easy. Excellent experience! I would definitely recommend this service center to others.

John

31 de mar. de 2016

My Arlington Toyota experience started before I made it to the service center, by being able to make an appointment that fit my hectic schedule using the Arlington Toyota App. Upon arrival I was promptly greeted by my service representative, Scott Boito. Scott pointed out a couple of things that my car needed based on the extensive mileage that I had recently put on my car. After servicing, my car now idles much better, has more power on take off, and even gets better gas mileage! Thanks Scott for your recommendations and the quality customer service that you provided!

Florida retiree

31 de mar. de 2016

Excellent customer service from Scott Boito. He was professional, courteous and got the car done quickly. Thanks! P.s. Did think price for one tire was a bit high.

fpg68j2p

31 de mar. de 2016

I was referred to Scott Bioto so I brought my 4x4 2013 Tacoma in for 100,000 service. He was polite, knowledgeable and handled all my service needs; even recommended some stuff I forgot. Is a real credit to the service department.

TMK-PVB

31 de mar. de 2016

From my perspective, a service adviser's job is a tightrope. Often a thankless one.On one hand he must make the customer feel valued and important and like he is looking out for the customer's best interest, while at the same time making the dealership, his employer, happy with his work and profitable. Nevertheless, despite the challenges inherent in his role, for a great number of years Scott has consistently done a great job in making me feel like the recommendations he makes for service on both of my Toyota vehicles are conservative and truly representative of what service the vehicles require to be in good operating condition. Scott is highly responsive to incoming inquiries and also very proactive in communicating the needs and recommendations for my vehicles and in getting the job done. Visit after visit.Good Job Scott! And Thank YOU

jpalermo3

28 de mar. de 2016

The why Michael Sandelin handled the service issue was first class and very important was the ongoing communication providing me with updates on the resolution to the issue.Thanks Michael and the Arlington Toyota team.

movie guy

26 de mar. de 2016

I go there for service strictly because of Jason Uhrmacher! He is so helpful that it is a pleasure to do a chore that at times can be annoying! Thomas Sawyer

Hugur

24 de mar. de 2016

I blow off most sales people but am grateful that Brent Harris took the time to show me the cars I wanted to see AND to convince that the 2013 Avalon with only 14200 miles was a rare buying opportunity. I love the "new" car. The dealership offered the car at fair price and gave me a reasonable price on my trade-in. I had a slight hitch with a missing $300 key but Arlington Toyota has resolved it to complete satisfaction. I've been treated promptly and with great respect by their sales manager and their service department.

260kCamry

18 de mar. de 2016

Arlington Toyota has been absolutely fantastic, from purchase through service and maintenance. Jason is always so helpful and nice, the work is done quickly so that I'm soon on my way. Highly recommended.

belivers-RJSJ

15 de mar. de 2016

My wife & I are always very confident when we need any service on our 2014 Avalon. Which we purchased from Arlington Toyota last year. The service we always receive from our service rep (MICHAEL SANDELIN) is always first class. He is very knowledgeable, prompt, friendly & just makes us feel welcome. We intend to be your customer for a long time. So keep building good cars & keep people like MIKE SANELIN as your service reps.

DP

14 de mar. de 2016

When I arrived for my appointment Jason Uhrmacher greeted me promptly, wrote up the service ticket and directed me to the waiting area. Much quicker than I expected he returned explaining what work was performed and that I was ready to go. The service at this dealership has improved greatly through the years and I would recommend it to anyone. We LOVE our RAV4 and Arlington Toyota keeps it running smoothly!

phattbaby

14 de mar. de 2016

I would like to say thanks for the burden lifted off my chest and the care/concern my sales rep, Mark Butler, provided for me as well as everyone's concern with helping me in my tough situation when no one else would take the time to listen. I'm so relieved and would definitely recommend to anyone because the customer service is uncanning.

Kvince44

11 de mar. de 2016

Ryan met me at the drop off area, explained what was going to,happen, led me to the waiting area and very quickly came to,get me to let me know my car was ready. He was very polite and helpful !!

Cjfletcher5

5 de mar. de 2016

We have been purchasing cars from Arlington Toyota for decades, I believe 7 total. Not only has the sales department been great but the service department has been amazing. Mike Sandelin and Robert Cotney are my 2 favorite service advisors. They both go the extra mile to make sure our cars are well taken care of.

Kotse7

4 de mar. de 2016

Michael Sandelin is a very excellent advisor. My 4Runner issues were all taken care by him every time I took it for service or repair. And he is the reason why I stayed in Arlington Toyota. He keeps my truck in condition. Very much satisfied with his services.

Toyota owner

27 de feb. de 2016

Arlington Toyota has great service advisors and the one I repeatedly go to is Mr. Scott Boito. I have dealt with Mr. Boito for over 4 years. He provides great service advice and is very accessible. He's the reason I keep taking our Toyotas to Arlington for service. Keep up the great work Scott and the entire service team at Arlington!

RAB

25 de feb. de 2016

On Monday Feb 22, 2016 took my Tundra in for the 40K service with plans of possibly purchasing a new Tundra if the price and financing was right. Met up with Rodney the salesperson, I had met Rodney on a prior servicing of my vehicle. I told him exactly what I was looking for and stressed to him the price and financing terms and only financed with TOYOTA FINANCIAL SERVICES. I looked around the lot at the inventory available and spotted the vehicle that I was interested in a 2016 Tundra Crewmax. Pointed out the vehicle to Rodney and he worked for the deal that I told him I wanted and within three hours I was driving off the lot with it! Rodney provided great service and would recommend anyone looking for a new or used vehicle to see Rodney!

Unhappy

12 de feb. de 2016

Horrible customer service, Richard Reese General sales manager has no respect for his customers nor does he care to listen to anyone's issues, when asked why he didn't care I was asked to leave the property.

2016toyota

6 de feb. de 2016

Jessie Robinson was my sales rep. He was awesome. Super friendly, helpful and really helped me to get exactly what I wanted. Juan and Antonio were great too. Excellent people who are genuinely helpful!

Kanga

11 de ene. de 2016

I recently purchased a used 2006 Lexus IS250 from Arlington Toyota. Cherry Moore sold me the vehicle and was great. She was very low pressure throughout the entire process! The negotiations were straight forward and didn't unnecessarily waste mine and my mothers time. After looking at other vehicles Cherry was able to grab the beautiful Lexus in which I now the drive. (2006 Lexus). Although I am currently a student in Mississippi Cherry was able to send me personal videos of every car I was interested in prior to me coming in. This was great and is a fantastic idea for individuals who like to see their potential future vehicles in a video format. All around my mother and I had a great experience at Arlington Toyota and would go back there for our next purchases. Thanks Arlington Toyota for naming my vehicle as well. Lexi the Lexus is running great!

Season

29 de sep. de 2015

Go else where if you want any service!!!! I called, left messages, and posted question on their "Live chat" - not only did I not get a respond to my inquiry, there were no acknoledgement at all.

beautifulday

26 de ago. de 2015

I had an appointment to have all the 100,000 mile service performed on my Camry Hybrid, brakes checked, and a new dash installed. Mike Sandelin took care of everything and the entire experience was perfect. I had a car rented and was in and out of the dealership within 15 minutes and Mike agreed to call me and let me know of anything they found. I expected to need new brakes and was happy to find out I didn't (these hybrids are GREAT on breaks). They did recommend an alignment which I added, and still left at the end of the day spending far less than I expected. The end of day pickup also took 15 minutes to turn in the rental, pay my bill, talk with Mike about my car and pay the bill. Even though they were busy, every aspect of the transaction was fast and appropriate. It was a smooth transaction at a very reasonable price and I'm very happy with the experience and care!

A.J T

26 de ago. de 2015

I got financed for a Corolla Toyota, and the experience was great. My sales man, Devine Hines was very pleasant and honest with me up front, which I really appreciated. I have nothing bad say, overall, everything went well.

Lisadutschke

23 de ago. de 2015

Today we bought our first Toyota Sienna from Ray at Arlington Toyota. He was just wonderful...so patient and knowledgeable. He made our car buying experience smooth and easy. We love Arlington Toyota! Just ask for Ray!

Kim123

5 de ago. de 2015

Dwight was great in helping us find a truck! Would recommend to anyone looking for a used/new truck or car. Never did i once feel pressured into buying anything and ended up with a nice used truck!

Celeste Payne

27 de jul. de 2015

Purchased another vehicle with Mamadou at Arlington Toyota. He is always great and does a great job with letting you pick out what you want. He always has cold drinks in his mini fridge under his desk.

Dwaine

4 de jul. de 2015

I bought a 2009 Miata on June 12th. On June 29th I have a major problem with the top. The top had been recently replaced improperly. Arlington Toyota will not help, will not offer fix it, they will not even take it back in to have their service dept look at it. They flat out told me that the can't help me. More like they won't help me.

Jones, J.

4 de jul. de 2015

Craig Dowdy: He did a very good job helping me find vehice that I wanted. I bought a Toyota 2015 corolla S that I love.

Canes

4 de jul. de 2015

the experience was great. Ask for cherry Moore. She will assist you with your needs and not hound you. Everything was great. Rick Doran was also fantastic.

Keb247

4 de jul. de 2015

Cherry Moore is the best yet I have ever dealt with and Rick Doran was awesome to me. Great place to purchase an automobile. She did not hound me about buying and I came back three times.

Mac

3 de jul. de 2015

One of the best experiences and my car buying history and its a long history. Saif Albanna was my salesman young enthusiastic and very well informed good experience overall.

The CarGuy

20 de jun. de 2015

I came in looking for a used car for my adult son, & we found Amit to be very personable, informative, patient, & helpful. We found a great car and bought it and my son loves his car ( a Toyota Corolla). I will come back and buy another car from him soon and would highly recommend him to anyone looking for car (used or new). He made the experience pleasant and he put my son at ease.. I have bought and sold a number of cars over the years but, Amit's integrity & patience, and the huge selection of Arlington Toyota will make me a returning customer.I have also had a great experience with Arlington Toyota's service department on my personal vehicle (also a Toyota).

jimnoles126

10 de jun. de 2015

We had a fantastic experience at Arlington Toyota with Armando Scorza! He was very helpful and patient with us! He found us a beautiful 2014 Rav 4 that we love. He's even helping us find some floor mats and extra keys! Thanks again!Emily

Diana & James

6 de jun. de 2015

We have purchased 3 vehicles in the last month from this dealership. New & used. 1 work truck, 1 personal truck & lastly but best- 1 luxury car. Sam Rodrigues was the sales consultant. Sam is an absolute gem & asset to the Toyota team. Well mannered and very personable. He did not force a sale & actually fought on my behalf to make the deal. By far working with Sam was an exceptional car buying experience. I do recommend Arlington Toyota if your in the market for a vehicle. And most important I highly recommend you seek out Sam Rodrigues for a fair and honest salesman. You will not be disappointed. Great job Toyota!!

kentry7533

31 de may. de 2015

My salesman was Victor Odem; excellent guy, didn't ride my back, didn't force a vehicle on me, very personable. I'm recommending my daughters to him the next time they're in the market for a vehicle. Kentry Jones

cmiller

29 de may. de 2015

I had a great experience buying my 2015 Scion FR-S here. Ask to see Jake, the salesman and he will hook you up! Been coming here for 3 years now it's great!

Court102921

27 de may. de 2015

I came to Arlington Toyota not really expecting the outcome that I received because of a few doubts I had about my own little situation. But when I tell you Gary Burney turned my entire expectations around and I was out of there driving my new 2015 Toyota Corolla. He was very patient with me because I had a ton of questions, he not once doubted this sale not going through, shoot he even made sure I ate and got a great deal. Best experience I'v had thus far and I would refer any and everyone. This is my first ''BRAND NEW'' car so you know this was an unbelievable experience for me thanks Gary and Arlington Toyota for having me!!!!! Now let me start going places for no reason just to drive CoCo..lol

momma824

23 de may. de 2015

My turn! When I went looking for a new car I knew exactly where to go: Arlington Toyota! Why? Because they're awesome! Not only did my Mom get a car here from Jessie but my husband also got a car here from Jarred Skinner so it was a no-brainer. Jarred knew what kind of car I wanted and kept an eye out for me. When he said he found one and I went in to look at it, I knew it'd be exactly what I wanted with the features I wanted and it was. We live an hour and a half away and I was coming after work but Jessie stayed late to help me get my dream car. I honestly can't thank Jarred, Jessie and the rest of the staff at Arlington Toyota for everything they've done for me and my family.

MerRyan

7 de may. de 2015

I spent weeks looking for a certified used car. Been to many other local dealerships.My experience was great. Go to the best and see Harry Best.He will help you get exactly what you want.And makes it a painless fun experience.

charles246

5 de may. de 2015

Alisha is very helpful and very knowledgable. We have purchased 4 cars from this dealership, and possibly a 5th. We always looked for Alisha's assistance. She always goes above and beyond to help us.-Charles n Helen w. Jax florida

RC

29 de abr. de 2015

If it hadn't been for Arlington Toyota Internet Sales Representative Mike Marinelli this review and recommendation would be awful. The original Rep I initially worked with was FIRED for his disreputable dealings with me by the management. It's likely my experience could prove to be educational to many so here it goes: I began my search for a new 2015 Toyota 4Runner with specific interior/exterior colors and third row seat locally. I would be trading in a high-end Lexus and paying cash for the balance. However, the Toyota dealers in Naples and *Ft Myers were not particularly interested in making a sale much to my amazement. I walked into the Naples dealership toting my folder with print-outs for the KBB (Kelly Blue Book) specs on both the purchase price and also the sale to the dealer price for my top-end Lexus trade-in. (*more on Ft Myers farther down) I spoke directly with a manager at the Naples dealership. He didn't have the vehicle or anything matching it arriving in the future. He was polite and we had a friendly conversation. However, he really didn't care about putting together a deal.One astonishing fact you should all make note of is that TOYOTA DEALERS DON'T CARE ABOUT KBB, THEY DON'T EVENT WANT TO HEAR ABOUT IT!!! They have their own references which are far under the dealer purchase of your trade-in and way over the retail buy price of the vehicle. Their brain will instantly send a mute signal to their ears when you mention KBB prices.Therefore, I turned my efforts toward searching other dealerships on the Internet and found one matching at Toyota of Orlando. I chatted online with "Jalee" who was going to have someone get back to me but no one never did so I called. I spoke with their sales rep "Kyle." In keeping with the same attitude I'd experienced, "Kyle" also displayed the same sluggish, even somewhat belligerent indifference toward selling the vehicle. He wanted nothing to do with the KBB info as mentioned and instead offered several thousand dollars under the KBB stated dealer purchase price for my trade-in. I called several East Coast dealers and although none had the vehicle at least "Angel" (Female) at the Deerfield Beach dealership was courteous, interested, and ambitious toward trying to actually sell a car. She even had an assistant call me back the next day trying to help-out.I finally found TWO 4Runners matching my specs at the Arlington Dealership and I negotiated with "Sam" who came the closest to matching the KBB specs on pricing. He told me to "get a pencil/paper and write down this price" which was $21,197 total including all taxes, licenses, etc.. I told Sam that the prices were good and that in fairness I had to call the Ft Myers dealer back since their rep "Jeff" had at least been polite and offered to check more into prices. At this point he still hadn't got back to me so I was the one who ended up calling back. Now here's a kicker: Even though Ft Myers didn't have the matching vehicle I offered to let them take a few weeks to get one and $500 OVER what Arlington had already quoted me so that I could deal with someone locally for service and avoid the five hour plus drive to Jacksonville. Shockingly, he turned it down....repeat, I offered a dealership $500 more than another dealership had already quoted me AND THEY STILL WEREN'T INTERESTED IN MAKING THE SALE!!So I called Sam at Arlington Toyota back and confirmed the deal, giving him a $1K deposit with my credit card. I went over-board telling him ad nauseam I was only paying the $21,197 plus my trade PERIOD! I warned him in no uncertain terms that he better not pull any shenanigans changing the price, making it explicitly clear that things were going to get very, very ugly if I spent five hours driving up to Jacksonville and he pulled that stunt.Sam said "I could trust him, he was reputable, we don't do those kind of things, he wanted my future business, etc.." I thought to myself "Sam, you're a freaking car dealer, of course I'm not going to trust you"So I arrived at Arlington and what did Sam do? Why he put a sheet of paper in front of me to sign that a a higher figure by a couple thousand dollars of course. I said "Sam what's this? You know what we talked about." In a shifty, uncomfortable manner Sam pointed to some numbers scribbled in next to the typed price column, mumbling about a "tax savings" which will later be applied by the finance department.So I met with the "finance" manager (remember, all I'm going to do is write a check for $21,197) and the same higher price appeared on the final documents. From this point things rapidly disintegrated. The Sales Manager was called in and I related the entire story verbatim to him. I made it abundantly clear that I was not paying more nor was I leaving without the vehicle after driving five hours up there.The manager realized the situation would likely degenerate to something involving hostages, a SWAT team, and unspeakable acts of savage violence if an amicable solution was not reached. He left the room and returned after several minutes announcing that Sam had been terminated and that we'd work something out. Earlier I'd remembered Ia couple of dealer installed options I wanted. So to help justify paying additional money in my mind I offered to pay full retail for roof rack crossbars and a cargo cover. I ended up paying $500'ish more.Following our revised agreement the manager assigned Mike Marinelli to further assist in completing the orientation of the vehicle. Mike is an exceptionally intelligent, easy to get along with, and decent gentleman. He works in the Internet sales department at Arlington. Although my interaction with Mike was post-sale instruction on the vehicle I believe he'd be a person of integrity in negotiations. I also want to thank Dawn, the Internet sales dept manager who called me just to be sure everything had worked-out to my satisfaction.In summary, Sam was a bad apple and it was unfortunate that he caused such a stressful situation. To their credit, Arlington management did the right thing to recognize his malfeasance and fire him on the spot. (I was cognizant of the fact it could be a charade and stated that by the way) They also went part of the way to work the deal out and claimed they were losing money on the sale. Although I still believe any shortfalls will be more than covered through the sale of my Lexus trade-in. For this reason and given the trauma I went through I have to give the dealership a low rating based upon my experience with this sale. However, MIke Marinelli is a five star individual and I would certainly work with him or Dawn in purchasing another vehicle from Arlington Toyota. That being said, I would still be sure to have them put any price quotes in writing as a general practice.Interesting observations:1.) Despite all the dealership TV commercials where the sales person is popping veins out of his face, frothing at the mouth screaming about making deals and wanting to sell you a car most of the SW FL and Orlando Toyota Dealerships really could care less. Their lack of motivation/ambition/desire to make a sale is confounding2.) KBB is a waste of time. You may as well be speaking Chinese when you reference it to a Toyota sales person. They literally don't want to hear any of it. They will offer you 70% of the KBB mid-range dealer payment for your trade-in. They'll want 10% more over the KBB mid-range purchase price for the vehicle3.) Paying cash rather than financing also makes you a pariah in their eyes. They want to sell you a car that's financed. That opens a myriad of oddball extra charges and incomprehensible complications which hopelessly skew the actual costs. 4.) A buyer who's done their homework on the selling price, the value of the trade-in, and is paying cash is evidently of little or no interest to a Toyota sales person in SW FL or Orlando.5.) Always get the sale price in writing which I foolishly dropped my guard on in this particular deal.My initial purchase negotiations with the now terminated Sam R. were borderline criminal and this phase of my buying experience earns Arlington Toyota a one star rating. I would include getting prices on my next car purchase from Arlington Toyota only because of my favorable interaction with Mike Marinelli who handled the post-sale orientation of the vehicle very well. In regard to the Star ratings Mike's performance was all five star. Averaged this in pulls the over-all rankings up a star. Without Mike's participation it would be an all one star rating. I rank price negotiation as the most valuable role that's why Mike's outstanding performance as an educator only pulls the over-all dealership rating up one star.

CPA

10 de abr. de 2015

We just purchased a 2015 Sienna from Arlington Toyota. Dawn Medina did an excellent job of guiding us through the process. She is very knowledgeable about the vehicles and was even willing to come in on her days off to accommodate us. We were very pleased with our experience.

cjordan2490

31 de mar. de 2015

They were great help us get through everything and got us into the car we wanted and needed I would definitely recommend them to my family and friends

kvince44

31 de mar. de 2015

Ray J was simply fantastic, to finding the car out of state and getting my new Scion XB ( toaster !!) to me in 2 days, to walking me thru the process to even setting up the Bluetooth and clock for me .. It was an awesome experience and look forward to purchasing more vehicles from him and Arlington Toyota..

Barbara

27 de mar. de 2015

My experience at the dealership is very good every time I'm attendance is excellent I buy a toyota corolla last year cin the seller arming scorza attention was very good price everything was excellent to all my friends do and recommended buy xin why It is a good seller and grateful I am for the offered attention every time I go .Thanks all are No. 1

smj

24 de mar. de 2015

I've never had a better car buying experience than at Arlington! I was thoroughly impressed with the helpfulness and superb service I received from my sales person, Jarod, and the sales manager, Chance. I was able to stay within my budget and get the car I wanted without a fuss and without any stress! They both even stayed late on a Friday night to ensure that I saw every car I could possibly be interested in and worked on the numbers after hours to boot.

mpmcenterstage

18 de mar. de 2015

Thank you for the best car buying experience I have ever had. This was by far the easiest, no hassle, no haggling, no head-ache experience. My parents bought a car from there and had a great experience with John B so that is who I wanted to work with. I was greeted immediately when I got out of my car, I asked for John B and the rest is history. I highly recommend Arlington Toyota to anyone looking for a new/used car. Ask for John B, he will get you what you want.

Sarah

15 de mar. de 2015

We learned a very valuable lesson at Arlington Toyota, don't be pressured to buy something you had no intention of buying. We went in to see a car that was only around $14,000 that we had seen online. We were immediately told that is was sold that morning. (Since all this we have found out that that is one of the top lines that car salesmen lie about.) So of course we were shown other more expensive cars. We told them that we wanted something cheaper than what we were already paying for our old car, which was $380 a month. The car we ended up getting was $25,000 after everything, meaning that we are paying $460 a month. We spent our day at this place, with a baby mind you, from 3pm to 11pm when they finally convinced us to get this way out of our price range car. They wouldn't even let us look at the base model because, "you don't want that, it doesn't even have cruise control". I never even use cruise control. I asked twice at least and we weren't shown it. The only good thing about this place, other than learning our lesson, is that they ended up buying our piece of crap car for $10,000 just to make us get this brand new car. We have been past due on the car payment now multiple times and once was almost 3 months behind. I've had to worry about our car being repossessed all because we fell into their lies and reassuring words that we could afford it. Basically, if you do end up going here, don't fall for their crap. Go in knowing what you want to buy and if they don't have it, leave. I wish we would've done this so much. But like I said, lesson learned. Thankfully we will be selling this car soon as we are going overseas.

momma824

25 de feb. de 2015

We were a little skeptical going to a big dealer since we had a specific price range but they have something for everybody. Our salesman Jessie was fantastic & super funny. The car we originally went to look for ended up not being what we wanted but Jessie showed us cars that would work for us & didn't pressure us to spend more. We walked out with a vehicle spending exactly what we wanted to. Definitely recommending to family & friends. Thank you Jessie & Arlington Toyota for a great experience!

danibeth

23 de feb. de 2015

This was my first time ever buying a car on my own. I had a lot of questions and concerns about buying my first car. Alish'a Gee was awesome. She made me feel comfortable and was more than willing to spend the extra time answering all of my questions.

Ssmith07

9 de feb. de 2015

Very pushy, unscrupulous behavior. We took car back to them because they didn't have us financed yet, they threatened to have the car towed back to us at our expense, even though the deal was never finalized. I wouldn't recommend anyone to visit this dealership for fear of being treated this unfairly. Terrible experience.

Trav456

8 de feb. de 2015

I honestly can say that i had a "One of a kind" experience here at Arlington Toyota. I looked for a 2015 TACOMA TRD PRO for months, called about 70-100 dealerships across the United States and Either they could not get the truck or they did not have it.My sales consultant Sylvia Brummitt, was the only person out off the 70-100 sales persons i talked to that took the extra step and went leaps and bounds to get the vehicle i was looking for. Before I knew it she had me on the phone asking about what color I wanted, accessories ect. Its a rare find to find a sales person that is willing to go that extra mile to make you happy, and out of all those people she was the ONLY one to be able to get me the Truck I wanted. Outstanding experience! Thank you Sylvia for getting me into my new 2015 Tacoma TRD PRO!

Andrea

27 de ene. de 2015

Jerome was great! He was very patient with all of my questions, my desire to continue to ship around, and my slight indecisiveness. He asked me questions I had not yet asked myself to help me determine what car would be best for me. In the end, I got a 2015 Corolla that I love! Thanks Jerome!

Step

21 de ene. de 2015

The day I went to Arlington Toyota I was not really wanting to purchase a car. After talking with Don he made it sound so easy, my husband and I was like lets play along. But, Don made it so simple and painless. He also showed great hospitality. Don offered us water, coffee popcorn, hot dogs. I most defiantly will be back to Arlington Toyota and Don B will be my sales person.

Bhysler

20 de ene. de 2015

I highly recommend buying your next car from Arlington Toyota and Brian Vannetten. The atmosphere is friendly and inviting. The right price and the right place.

meg

19 de ene. de 2015

First time buyer, and I had a great overall experience with the whole arlingron team. My sales representative Jaime was amazing. Really friendly, it felt like home.

greenproducts

13 de ene. de 2015

Had a wonderful buying experience with Mamado Thiiam. He was so very helpful throughtout the whole process, explained features and demonstrated items for me. His knowledge of the auto very impressive since it was a different brand. He in no way tried to upsell me and I think went above and beyond the complete time. I would highly recommend Mamado to anyone looking for a car.

TashasTitan

12 de ene. de 2015

With all the nightmares you hear and how rude some members can be at a dealership, you come in with the notion that you need to be on your toes at all times, but not here! I got to look at the truck I picked online and not ones that they wanted me to purchase. It was all about me and as a woman, I loved it! Mr. Steve Johnson was my salesman and he did a wonderful job of answering all my worries and was very patient with my mechanic and his questions. I can't thank you enough for my new truck and for having this gentleman on board, he's an excellent candidate for employee of the month!

brandylion22

1 de ene. de 2015

We just bought a 2015 Toyota Corolla and we couldn't be more pleased. Brian Stream was the salesman who helped us and he was AWESOME! We told him what we were looking for and he made it happen. His vehicle knowledge and customer service skills were top notch. We would highly recommend Arlington Toyota to everyone. Thank you Brian Stream for making our dreams come true!

Carolyn

30 de dic. de 2014

Would like to give a shout out to the" BEST" Finance Manager Randy Lindsey for making my purchase and experience and unforgettable one. He was very impressive and truly a people person he gave me the best finance ever that worked within my budget he really pulled the rabbit out of the hat.....Thanks again a customer for life (Carolyn Fowler)

SilverSpring

27 de dic. de 2014

Last weekend, I had a great experience purchasing a used vehicle at Arlington Toyota. Saif Albanna was my hard working and honest sales consultant. He showed me a variety of vehicles and was patient during my test drives. While I was checking out the vehicles, he answered all of my questions with quick and accurate responses. In the end, I picked a 2007 Honda Pilot from the used car section. I feel that I received a great deal and received fantastic service throughout the process. I highly recommend this dealership for the great variety of new and used cars they sell.

sam

20 de dic. de 2014

We have purchased several vehicles from Patrick, and we have always been pleased with his ability to help us find a vehicle that suits our needs and budget. We highly recommend him and Arlington Toyota

Dr.Phil

16 de dic. de 2014

I would like to recommend the Body Shop at your facility. I recently brought my car in for an estimate on damage from a minor accident. When I called for an appointment, the receptionist said "Come on in", which I did. I was promptly seen by Charlotte Myers, who called Brian Santos for an estimate, which he gave and asked if I could leave it to begin the repair. I did that, and was given daily updates by phone and e-mail on the progress of the repairs by Christine Rutland, one of the advisors. Within 3 work days, my car was ready. You could not tell where the repair was done, the paint matched perfectly, and the car looked great, both inside and out. I couldn't have asked for better service.

Jose Prunet

15 de dic. de 2014

I have contacted your Arlington Toyota service center 5 times about this problem. I took my 2007 tundra in for the air induction unit. This part was under warranty and was replaced. My truck was given back to me with a new problem. It was making a loud ticking sound. I told the service person I did not want to take my truck in that condition. I was told there was nothing they could do. I drove off and all my lights came on ( engine- traction) . Once I got home the truck would not turn on. I asked a local shop to check my error codes. I had miss fires, i took the truck back once it would start. The service manager told me it would be $1600 just to look at. I was angry at the idea of having to pay for what your shop did . I didn't have the funds so I had to take the truck home. I have called the management, customers relations, even the district manager and have gotten nowhere. I finally did some research and began to work on my truck myself. First discovered there was a nut missing and a screw missing. Once I got down to the piston. I found the screw. This has been a shock that this could happen. I am not certified but could discover the problem and . I will be contacting the better business Bureau. This is by far the worse experience ever.

rlfellows

30 de oct. de 2014

This is our second vehicle we purchased from this dealer. Our recent experience with Alisha Gee was even better than our first. She was an absolute delight to work with. We were confident that with her years of experience and level of knowledge we would receive the best care, the best price and the perfect vehicle for our daughter's surprise birthday gift :-D Since then, we have recommended our friends to see Alisha Gee and they too were treated with great service and the absolute best deal in this town. Thank you, Alisha and Arlington Toyota for your continued excellent care even during our scheduled maintenance services.

vafash

27 de oct. de 2014

My wife and I just purchased a 2015 Highlander LE Plus last week. The vehicle is amazing, and the service at Arlington is world class. The sales consultant, Bryson Masten, did a wonderful job in not only finding the right vehicle, but meeting our needs and working to fit our budget. He saw to it that we left there in the vehicle we LOVE, not just what we can afford. I recommend him and the Arlington team to all of my peers. Thanks again Bryson!! Thank you. Vafa Shakibaei

Ann25

16 de oct. de 2014

After visiting Arlington Toyota with no plans to purchase a vehicle only there to look. I was approached by sales associate Al Byrd ready to help! Al was very knowledgeable about all the products and his active listening skills enabled him to fine the perfect vehicle for me! I have never had such a pleasant car buying experience, needless to say Al made the buying experience a smooth and hassle free process. I walked away feeling great with a GMC Terrain. Al is definitely a great assets to the Arlington Toyota family. Thank You, A.Jordan

Doug Cooper

16 de oct. de 2014

We bought our son a new 2015 Corolla S as an early college graduation gift. Really surprised him when we stopped at the lot and our salesman, Colt Lloyd, already had the car pulled around front and ready to show off. Great, friendly experience - which is why we drive the extra miles from SE Georgia to come to Arlington for our car purchases.

jurward1

13 de oct. de 2014

Devin Hines was very knowledgeable of toyota products. He work very hard to get us lnto a new car. I will tell my friends about the hard work he did for us. Thanks Devin. I think the company have a great sale man him devin. I would give him a perfect score of 10. Thank You, The Brunson Family,

Luann02

12 de oct. de 2014

Was my second purchase as Arlington Toyota, which was a much better experience than my first. My sales person was wonderful and I would go back again.

Celeste Payne

28 de sep. de 2014

We purchased our second vehicle from Mamadou and again he was great! He always out does himself. Everything goes so fast and smooth! We always love the mini fridge with cold water bottles....

Okayemom

24 de sep. de 2014

We needed a car that was great on gas and Arlington Toyota had what we were looking for. John P. was our sale person and her was great. He help us get what we wanted at the price we wanted! We will defiantly be back to buy from them again.

cancelot

29 de ago. de 2014

Our experience at Arlington Toyota was the best we have encountered when purchasing a car! Jonathan Linkenheimer was very professional and friendly. He worked in a very straight forward manner to bring us a fair trade deal and purchase the car we wanted! We never at any point felt pressured. We love our new car!Big thanks to Jonathan for making this experience stress-free! We will definitely recommend him and your dealership to our friends and family!Thank you again for providing the best service!Sincerely,Chrystelle A

kentjax

21 de ago. de 2014

Short story. Decided on three Dealerships; 1, 2 and 3. So as the story goes, I went to dealer #3 and he said more $$$$, so I left and never heard from him again. I then went to dealer #2 and they would budge on price, they just mumbled, jumbled and they threw me a few bones thinking I would bite, but nothing serious, SO FINALLY left and went to Dealer #3 and let me tell you that Arlington Toyota is SERIOUS about dealing! They worked hard, they were professional and courteous and in the end - They did what no one else could get close to doing. The numbers that Arlington gave me to make this deal happen is so scary, I can't won't tell you how good to avoid liability of you having a heart attack! Tony Garcia you are what makes Arlington Toyota so successful! This is my third purchase from Arlington and our fourth Toyota and WE WILL BE BACK!! (Picture me in my awesome new Tacoma decked out, waving to you guys and enjoying the savings all the way to the bank, literally!).

sgharda

10 de ago. de 2014

I can't thank Ardi Haxhillari enough for making this experience so stress free. When I drove off in my Prius V customized with leather seats, I understood everything about hybrids and this car in particular. He took the time, to make sure that I had by phone connected with speed dial with my favorite contacts,, the navigation set up with important addresses. Plus he gave us great deal!Thank you!!!

aaronfitz

8 de ago. de 2014

Had a great experience the whole way through, from the sales team to the finance manager. Very courteous and knowlegable, and I felt like I was a buddy they were helping get a great deal on a car.

tdav9200

5 de ago. de 2014

I traded my 2013 Ford Exployer for a 2014 Highlander. My experience at Arlington Toyota was amazing thanks to my sales consultant Irvin Ricks. He had excellent customer service, and he went above and beyond. His service exceeded my husband and I expectations. We got a good deal, we did not feel robbed ,and cheated after our purchase. Irvin Ricks showed us what we asked to see , and nothing more. He treated my family,and I with VIP treatment the whole time. He answered questions, and let me just say we had a lot of questions if he did not know he found out., and we have very specific needs in regards to features in the Highlander. At the end of of the process, we were vey pleased with the purchase, and Irvin Ricks ability to go beyond our expectations in customer service. I see why Arlington Toyota is number 1 in sales.

pigport101

1 de ago. de 2014

Ask for Zack and Brooks in sales. They are an awesome team to work with because of their professionalism, excellent communication, and easy-going approach (this is unbiased - I'm not related to them, friends, or co-worker, etc.). Large vehicle inventory with great selection. If you don't see what you're looking for on the front lot, there's several acres of availability adjacent to the main building. Nice amenities such as complimentary drinks/snacks, too.

hlckelly

12 de jul. de 2014

We recently purchased our first Scion at Arlington Toyota. Our sales associate, Meghunn Lingebach, was wonderful! She was very helpful and not a bit pushy. After our purchase she called us to make sure everything was good and to see how we were enjoying the car. We would have to say this was the best experience we have had buying a car. Thank you Meg!The Kellys

swany14

9 de jul. de 2014

I recently purchased my second vehicle with Arlington Toyota. I had just started my initial search and thought we would stop by Arlington Toyota and take a look at the 4 runners. I had no intent on buying a vehicle that day. I know how dealerships can be when it comes to selling vehicles and I always try and avoid the initial rush of salesman, as we pull into the parking lot. Then I met James. He is new to the car selling business and he really felt he could make a difference in the buyer/salesman relationship. James was not the salesman I expected to see, he was a nice person and not pushy at all. We chatted about his background while we test drove multiple 4 runners. His demeanor never changed once as he pulled car after car out for us to look at or drive. He was a consultant I felt comfortable to work with. I can honestly say he was the reason we put a deposit down and ordered the exact car we wanted. He worked hard to meet my demands, and there were a lot of them. I had a very specific 4 runner I wanted and I knew the price I was willing to pay based off my research and USAA car buying services. James was able to get within $300 dollars of my target price. As you know when it comes to negations, there has to be a little give and take when settling on a price. James did a fantastic job. He is the consultant I would definitely request for any future car buying needs. I also want to give a shout out to Rick Doran and Randy Lindsey. As you know, it takes a team to complete a sale and Rick was the behind the scenes guy (General Manager) who also went above and beyond to meet my trade in price. He exceeded my trade in value by $200 dollars. Nice job for not even seeing the vehicle. Last but not least is Randy (Finance Manager), he dresses to impress and really goes the extra mile for military members. As you know when buying a car with a trade in, there is a mound of paperwork that goes with it. Being a seasoned car buyer, Randy gave me the option for the express sale and that is exactly what I wanted to do. I was in and out in less than 15 minutes. I am very happy with my purchase and I cant say enough good things about James and his team. If you decide to purchase a Toyota, go to Arlington Toyota and ask for James Hiton. He and his team will really work hard for your business.

scammed23

9 de jul. de 2014

We are a miltary family of over 22 years. It's been over a month since we traded in our van for another vehicle. After a month, they said they made an error in the paperwork and demanded another $4800. Obviously, we didnt agree. So, they did not pay off our trade in! They won't give it back, saying it's in storage. We still have to pay our bank for a vehicle we don't have! Now, we have to pay for both vehicles and for an attorney! They are full of lies and deceit!

Javialexa27

2 de jul. de 2014

The best service I could ever have. Nice, clean, fast. Jerome was one of the most helpful person I made I got first brand new Toyota corolla. Thank you J.rhone. I guarantee excellence.

Mala1215

17 de jun. de 2014

I have purchase 3 cars thru this dealer ship & recommended it to others which have purchased. My issue is with service. The person greeting me was un professional and rude because I did not wish to purchase more than the oil change I came in for. Once the truck was serviced - now I have brake issues and would I like to pay $400 for new brakes. I said not today. well driving away from the dealer ship the brakes did not seem to work as well as they did when I went in. There own paper work states the front brake wear would put it in the "Yellow" but on a different part of the paperwork it is "Red". They can not get it straight. This is the second time on a different car that something similar has happened. After being a customer of over 10 years - I will not be coming back.

rsmenciano

16 de jun. de 2014

COLT LLOYD was a great salesman.kind, friendly and respectful. He tried his very best to find the car we wanted and got the best deal price. buying a car usually is very streessful time but this time it was a great experience. To: COLT LLOYD A JOB WELL DONE AND YOU ARE AWESOME!!!

denizzle

13 de jun. de 2014

Recently upgraded to a new 2014 Prius and had an all-around fantastic experience at Arlington Toyota. Jerome and Juan from the Sales team worked exceptionally hard to accommodate me and I couldn't be any more satisfied with their customer service. Both Jerome and Juan are truly stand-up, genuinely good people and I am really happy to have given them the business. Not once did I feel uncomfortable, nor did I feel that they were being pushy or feeding me lines -- this I found to be really refreshing. Matt in Finance was also exceptional; he was very patient with me and made sure to address all of my questions and concerns.I also had the opportunity to work with their Service department and want to add that Ed has been wonderful. I spoke to Ed a few times over the phone and he was very friendly and helpful each time; when we determined that I could not find exactly what I wanted in window tint, he referred me to multiple reputable professionals in town and gave me some helpful advice. These guys may not have as fancy a shop as some of the other dealerships in town, but I would highly recommend that you stop in... I got a solid deal with the help of some awesome individuals and had a great time in the process.

nicwood14

10 de jun. de 2014

Mr.Singilton was very helpful at services as well as making sure i and my daugther was comfortable....very very pleased...he's definitely the man....

barbara5x5

19 de may. de 2014

If asked, I would recommend sales agent, Jerome Rhone. Jerome went above and beyond to make sure I understood each step of the leasing process and what my options were. He genuinely cared that I walked out of the dealership with the best possible deal he could get for me. I also very much appreciated the time he spent with me to go over my new 2014 Camry.

openyoureyes

14 de abr. de 2014

Cash buyer looking to buy a Tundra and I had already gone to TrueCar for pricing. They showed me what I wanted, wrote down a price and had me sign a hand drawn line for that price. Then came back with need for an additional $1,000.00. I said we already came to an agreement and I already signed their drawn line; NOW they say they can't seem to locate that piece of paper. Went to another dealer and purchased without the drama. I also believe all these positive reviews for arl toyo soap opera dealership are created by the salesman themselves and their relatives! Take note of the rating reports that have the sales persons picture or card in the report; if your IQ is above 70 you will understand.

lewwwalters31

29 de mar. de 2014

I was contacted on the phone by Lewis Carter reminding me my 2012 Camry was a valuable trade and 1.9% financing and special incentives where available to me. I had no plans on getting a new car. I traded for a 2014.5 Camry SE and kept my payments the same. I was in and out with my new car in less than 3 hours. Start to finish, car test drive and selection, financing, tax and tags, glove box stuff transferred and gone. I am a tough customer, Lewis Carter and Jake were very informative and hospitable. The GM Rick also was a pleasure to deal with. This is the 4th Toyota Dealership I have worked with in the area and by far the best. It is worth driving the extra few miles( I live in Ponte Vedra Beach) to work with these professionals.

djboricua

27 de mar. de 2014

Wow! Words can not express the experience that we received at this dealership. They were not lying when they said you are going to walk out with a car. They were willing to work with you. If you need a car this is where you want to go and get it. They have what it takes to keep customer satisfied. Great customer service is what keeps coming back and advertising the service. You all are going to put these another dealership out of business. The perfect star rating they have online is well deserve. Thank you guys.Sign,Christian Ponce

Flotida

3 de mar. de 2014

Bait & switch lying xxxx. I recommend you use them to show you vehicles; then deal with another dealership who won't keep trying to increase price after you make deal.

Ronikah105

28 de feb. de 2014

Excellent Service. Got a phone call about becoming a VIP member and basically got the car delivered to me! Jake was so nice, helpful and answered all the questions I had. I would definitely recommend this dealership to anyone looking for a Toyota, this is my second purchase from them.

jthompson1287

28 de feb. de 2014

Mr.Troy went above and beyond to get me in the car I really wanted. He was very honest and forthcoming which is rare especially when dealing with a Car Salesperson. I would recommend ANY and EVERYONE looking for a car to go here and look past everyone until you get to Troy, trust me you'll be glad you did!

spitocchi

6 de feb. de 2014

WORST EXPERIANCE EVER. THE PLACE IS A RIP OFF. Managment is rude. They treat their customers and employees like garbage. I was a returning customer and they treated me like crap. Never again!

bc432009

24 de ene. de 2014

Mr. Gary was very helpful in finding what I was looking for in a truck. I took 3 days, because I went to other dealers. The one thing I respected the most was his professionalism and he new when to take the pressure of. The one thing I did not like was during the financing they really push you hard to buy extra things. In reality I believe the extra coverage is great, you should give a person more time to decide. It makes you walk away from the table with a bitter feeling.

mfrance1

23 de ene. de 2014

From the moment we walked in the door Mike took excellent care of us, we had alreadybeen to 4 dealerships and we were headed for number 6 but within 10 minutes decided topurchase from Arlington, of course the fact that I found a great car at a good price hadsomething to do with it but working with Mike was really the deciding factor, we were soldon the car, the dealership and of course Mike, even after the sale I called to let him knowI was having problem with the phone system and he offered to have me come in and go over it again, I will be taking him up on that shortly.Thank you all againMarie-France Acebo Germann

shannadabney

13 de ene. de 2014

I had a very good experience with Arlington Toyota . My sales person Irvin Ricks was very helpful and friendly. The price was fair and the service has been excellent.

LAgustin

30 de dic. de 2013

I came into Arlington Toyota to get my new Scion FR-S. It was an overall smooth process and it never felt like I was pressured and Linda was so friendly it felt like I was buying a car from a friend. She was very helpful and extremely knowledgeable about the car and told me things that I didn't even know and I did my research before I bought the car. She even offered to help show me the features of the car after I bought it. I would definitely recommend Arlington Toyota because they treat you like family and I appreciated that.

bgk2004

23 de dic. de 2013

The experience that my husband and I had at this Toyota dealer was fantastic. Gary Burney, Roger Page, and Mike Deutsch, made our car-trading/buying experience seamless and pain-free. They really worked with us to make sure that we were happy and received the best price (which really was the price that we negotiated for). When it was time to sign the paperwork, Mr. Deutsch made sure that we understood everything we were signing and if we had any questions, he patiently answered them (and he also has a great sense of humor). Our experience here was much, much better than what we experienced with a different Jacksonville Toyota dealer. I would recommend Arlington Toyota and the employees Burney, Page, and Deutsch to anyone.

DarylPalmer

23 de dic. de 2013

My name is Daryl P and my Arlington Toyota Experience was wonderful. I began my day online just looking to see what type of deals or specials could benefit me. I called about a car that I was interested in and asked about a few others. I spoke to Ms. Alish'a Gee. and she encouraged me to come in and see how Arlington Toyota could accommodate me. Ms. Alish'a was very professional, very nice and worked very hard to get me into a vehicle that would best suit my needs. I must say that she far exceeded my expectations, and I drove off the lot with a car that surpassed my wildest dreams. I thank God for Ms. Alish'a and I hope that she and everyone at Arlington Toyota have a Merry Christmas and a happy New Year. God Bless!!!

Jaquais

8 de dic. de 2013

I was in for an oil change and decided to walk around looking at vehicles with no intentions of buying a vehicle. To my surprise I was approached by Mr. Irvin Ricks who greeted me with a smile and asked me if he could be of any help. I made it clear to him that I was not interested in buying a new car. With that being said, he asked me had I seen the new Camry but I told him that when the time comes for to buy another Toyota I would upgrade to an Avalon. He showed me the new Avalon and after the test drive I was sold. It was truly a pleasure working with him. I am very happy with my 2013 Avalon Limited Edition.

puffington

5 de dic. de 2013

Patrick Southey's dedication to customer satisfaction is exceptional. He was diligent, patient and understanding to our situation. If there is a way to resolve your problem, he will go out of his way to find it. Zack Salem is also dedicated to his position in sales. If you have a question pertaining to your purchase, he will make sure you get an answer. They both made our experience at Arlington's as pleasant as possible. Our sincere thanks to both.Michel Beaulieu

lili_beth123

23 de nov. de 2013

Jerome also AKA Sammy Davis Jr. was our Sales Person when we purchased our New Toyota Sienna XLE. We are very satisfied and pleased with his excellent customer service. Jerome is a people person and that character fits his job perfectly. He is a big asset to the company. He is very friendly and easy to deal with. I did not feel like I was harassed which is typical for a salesperson. Very pleased with everything and would definitely recommend him to anyone who is looking for a great sales person!This is our 4th car we purchased from Arlington Toyota. I will definitely see Jerome again in 5 years when I am ready to buy my 5th car.

flharley

4 de nov. de 2013

I can't say enough good things about purchasing a car from Alisha Gee. She is such a sweet and patient person. She made our buying experience as "painless" as I could have asked for. If you are looking for a high quality and knowledgeable sales person, that truly cares about providing you with exceptional service, then you should request Alisha. She followed up with us to make sure we were happy, and it's obvious that she genuinely cares about her customers. Arlington Toyota has a rare gem with Alisha.

Tonga

11 de oct. de 2013

Linda was unbelievably kind, knowledgeable, and fair. No pressure sales. Actually made car-shopping a pleasure. Would definitely recommend her to anyone shopping for a new or used car!!

joyce randall

26 de sep. de 2013

AJ Shurelds is the best! He talked with us to find out what would be the best fit. Our new Camry XLE is the perfect fit for our family. Thanks, AJ!!!

MyraHunter

19 de sep. de 2013

I must say by far buying a car from this dealership has been one of the best car buying experience we have had. Mr. Cobb was very helpful and patient. He took into consideration what we were looking for in a vehicle and the pricing. Dwight was honest and straightforward with us about everything. The employees were very friendly. The finance manager, Ryan was nice and courteous. I would definitely recommend this dealership to others.

hawkeye771

21 de ago. de 2013

We recently purchased a Toyota Corrolla at Arlington Toyota and our experience with our Sales Representative Ty Singleton was professional, courteous and a pleasant experience for the customer. He listened to what our needs were, tried to ensure he modified the deal to meet what we needed and ensured that what they provided and what we wanted was a win-win experience. He was very professional, and the staff was great to deal with. We had not purchased a car in quite some time and it was good to see that dealers still understand how to make the customer feel #1. You go Arlington Toyota and Ty Singleton!!!

AngelBlasco

21 de ago. de 2013

I went to the dealer looking for a Toyota . I have been driving BMW for the last 2 years so it was great to find exactly what I really wanted on a Toyota. Ty was great with all the difficult questions because I was just looking. Ty worked everything out to sealed the deal. I am very happy I went to Arlington Toyota. I will send referrals to Arlington Toyota from now on.

LadyJG

17 de ago. de 2013

Saturday, August 17, 2013When I started out car shopping today, I had no idea that I would end up getting a brand new 2013 Toyota Corolla and having the most awesome car buying experience I've ever had. I was actually headed to another car dealer but decided to turn into Arlington Toyota to see what they could do for me. My salesman J. Rhone was so very helpful, experienced and worked dilligently to get me approved for a vehicle without any pressure. As a result of his professional, persistence, and outstanding attitude, I was approved for my new 2013 Toyota Corolla.And then the finance manager - Ryan Shapiro was also awesome and went above and beyond to get me the best deal on my financing and gap insurance. I would definitely recommend Arlington Toyota to anyone and will be going back to them for my next vehicle. It's people like these two gentleman that make car buying a pleasant experience. I give Arlington Toyota 5 out of 5 stars across the board.Satisfied Corolla Customer,Janita Grant

AngieJordan

15 de ago. de 2013

Arlington Toyota personnel made our purchase very easy even that we just arrived at the dealer a couple hours prior closing . Esmond Donawa took his time to show me different cars, we were able to compare prices and talked about monthly payments. I was able to make a decision on the car that I wanted to purchase, get the financing paperwork done and drive home with my new vehicle. Esmond Donawa is the best sales man that I ever made a deal with. I highly recommended Esmond and Arlington Toyota for your next auto purchase.

Kfroum

13 de ago. de 2013

Edric was very thorough, nice, and accommodating. He answered all questions with patience. We are very satisfied with our 2012 Camry! Thank you so much!!

Vedrat

12 de ago. de 2013

I visited Arlington Toyota on 8/8/2013 just to look!! Of course I walked out in a beautiful Toyota Camry. I was impressed from the very moment I met Don. He was kind, friendly and very professional. I could tell that he took great pride in the level of service he provided to his customers. He gave me a brief but detailed synopsis of the Toyota Camry and assured me that I would have peace of mind regarding safety. He walked with me and pointed out a few things after I made him aware of exactly what I was looking for. HE WAS AN AWSOME LISTERNER!!! Based on what I shared with him, he took great care to make sure I was not only satisfied but that I was absolutely certain of my intended purchase. I really enjoyed my experience with Don. He made me feel he valued me a customer. Don had a level of integrity I had not seen in the past when making a vehicle purchase. I shared with him that I had previously read some reviews about the "DEALERSHIP" that were not complimentary. At first I was quite skeptical about visiting this dealership, but I hope this review will change someone's mind should they read the negative reviews I read. I must add that the finance department was impressive too!I have shared my experience with all my co-worker so much so that they have asked me for his contact information. Look out Don .... there coming your way!Thank you for making this a painless process for me.... oh yeah, the fresh off the grill hotdog was good too!Tuffcookie!! ;)

CahoyC

12 de ago. de 2013

Ty Singleton has gone out of his way to assist me with my Tundra purchase and other after sale issues. His customer support and service is "truely exceptional". He is solidely one of the best sales guys I've ever had the pleasure of dealing with.

toyota1owners1

5 de ago. de 2013

Great service from a class service manager - Mike is the best. When we work with him we feel that we get excellent service at a reasonable price - he looks out for his customers. He goes beyond satisfying the customer and does nothing short of delighting the customer.

SRivkind

2 de ago. de 2013

As usual Mike goes above and beyond to make sure that my vehicle is well maintained and that I am satisfied with the Service Dept.

servicecar

24 de jul. de 2013

I really like Arlington Toyota. The service is great and my Service Consultant, Mike Sandelin is the best. He always explains exactly what is needed and why. I know he will only recommend service that is actually needed. I trust him completely. He is the one of the main reasons I keep coming back to Arlington Toyota for service. My car isn't under warranty so I could go anywhere. As long as Mike is there I will return!!!!

Darien

20 de jul. de 2013

I went to the dealer looking for a Toyota but left with a Mercedes-Benz the same day. I have been driving Mercedes for the last ten years so it was great to find exactly what I really wanted on a Toyota lot. Everyone was so friendly and the customer service was excellent. AJ was great with all the difficult questions because I was just looking. Isman helped to make the entire process a memorable one as well. Both AJ and Isman worked everything out and as a team they sealed the deal. I am very happy I went to Arlington Toyota. I will send referrals to Arlington Toyota from now on.

jasha13

20 de jul. de 2013

Alisha Gee is the best sales person ever! She was friendly and helpful and worked to get me the best deal on my 2012 Scion XB. She also worked with my parents and they had nothing but great things to say about Alisha and they recommended her to me. I will definitely be back to purchase a car at Arlington Toyota with Alisha Gee in the future!

toyakgem4u

15 de jul. de 2013

Two weeks ago, I traded in a Jeep Commander at Arlington Toyota. I had the pleasure of having Dawn Medina as my Sales Consultant. She was professionally courteous with warm personality, and highly knowledgeable about my interest-- the Toyota Rava Limited. Dawn listened to me keenly and addressed any concerns that I had. She was not aggressive or overly persuasive as many car salespeople are. Dawn also made the entire buying experience satisfying, thorough, and quick. I walked out with a great deal and an assurance of guaranteed continuous service from Dawn and the Finance Manager, Ryan Shapiro. Both of them made me feel great about my purchase. I love my Toyota Rava!K. Davis

sbaker1

6 de jul. de 2013

I had a great experience purchasing my new Prius from Arlington Toyota. The new car sales manager Juan and my direct salesperson, Alish'a Gee were totally outstanding. Alish'a in particular was very knowledgeable of Toyota products and pricing. She was able to answer all of my questions and reassure me that I was making the correct decision based on my particular circumstance. Alish'a was kind, friendly, patient and honest throughout the car buying experience. I will certainly recommend Alish'a and Arlington Toyota to all of my family and friends who might consider purchasing a motor vehicle. Finally, Alish'a Gee will be the sales person for my next car.

IoanaDorobantu

3 de jul. de 2013

I have been looking for a car for too many months and i was about to give up but then i went to Arlington Toyota and Ty found me a perfect car, after i drove him crazy for about 2 weeks, not making up my mind :) he was more than patient and he didn't just try to sell me whatever was convenient for him like others did at other places i went to.He really wanted me to love my car. It is a pretty long paperwork process but he made it all really easy(which can be pretty tricky for a first time buyer ). If you need a car this is the place to go and ask for Ty, i know for sure he will not disappoint :) p.s: Ladies ,he is eye candy too ;)

joycook2013

1 de jul. de 2013

Friendly professional sales. Worked hard to 'make the deal' Andrew worked his hardest and was very knowledgable. One thing the dealership is really bad at is the huge amount of time it takes to lease/buy a car. I was there 5+ hours total. They bought our lunch and gave us water etc. Finance procedure was well done and explained. I leased a Prius 2013. Love the Prius car. This is my second from this dealership. We have bouth 2 Camry's from them as well.

johlin06

16 de jun. de 2013

very impressed with the service Ms. Alton gave us. very friendly and personable during the whole process. the speed in which we were guided through the finance process was also very impressive. would definitely come back to purchase another vehicle.

bonster

11 de jun. de 2013

I bought a 2012 Acura TSX a couple of weeks ago and am thrilled with my purchase. I want to personally thank Alish'a Gee for being such a delight to work with! I am sure I would not have purchased the car if it had not been for her professionalism, patience and honesty. Thank you also to the used car manager and finance manager-they were also wonderful. I will definitely return for my next purchase.

jetsfan2012

9 de jun. de 2013

The folks at Arlington Toyota truly took care of me during the entire buying process. Having visited three nearby Toyota dealerships, I am thankful my last stop was the best one, and it was Arlington.

laidbackleon

3 de jun. de 2013

My mind was changed for the good about this dealership for a lot of reasons, mainly because of the sales lady. Because of Ms. Sylvia we will recommend Arlington Toyota to all our friends and family members who are looking to purchase a car. My wife normally is not easy to sway once she make her mind up about where she spend her money, but because of Ms. Sylvia she will be a Arlington Toyota customer for a long time.Ms. Sylvia Brummitt is an asset to your company; and we thank you for allowing her to help us. A person like Ms. Sylvia is rare, and should receive the highest recommendation that your company offer. Clarence & Renetter Randolph

hhuitt

2 de jun. de 2013

Friendly staff, very happy with my purchase! Our salesman Ritchie Salas was so patient with me as I took him on test drive after test drive to find the right one, thanks Ritchie! We purchased a "new to us" Certified Toyota Tundra and are extremely satisfied with the vehicle as well as the overall experience that we had at Arlington Toyota. Everyone from the finance office to the manager took the time to stop by and introduce themselves and congratulate us on our purchase. I will definitely recommend them to my family and friends!

ramonmolano

31 de may. de 2013

Excellent!We loved the experience.professional staff. The salesperson, the management team, the finance advisors. Everyone turned what we thought was going to be a stressful experience into a very positive one. Thank you!

ayannad1234

31 de may. de 2013

The service was good and the prices were ok.. The salesperson who worked with me was very nice and i appricate the time she spent with me. I will reccomend this dealership to others. This was a great experience with Tiyanna. She was very helpful as well as concerned. We need more people in the working sociecty like her. Thanks, Claudia C.

tate49

30 de may. de 2013

Absolute awesome experience, Alish'a was great every thing you would want a sales person to be. This is our 4th vehicle purchased form Arlington Toyota.

envision

30 de may. de 2013

My husband and I bought our first new vehicle together from Arlington Toyota. Being a one-vehicle family, it was a purchase we took very seriously. After weeks of planning and searching and many headaches later, we finally found our Toyota Tundra at Arlington Toyota in Jacksonville. We were immediately surprised and pleased when we contacted the dealership to speak with such a kind, confident and professional salesperson, Alish'a Gee. She helped us get right to the point and agree on a price that everyone was happy with. We drove from Gainesville to Jax that same afternoon to pick up our new truck, they had it looking beautiful and ready to go for us. Alish'a was very helpful and everything with Arlington Toyota went very smoothly and stress-free. Alish'a even helped us learn about some of the functions of the truck and setup the bluetooth system with our cell phone before we left. We have already recommended Arlington Toyota to friends and will continue to give recommendations. It was worth driving the distance from Gainesville to be a customer of such a great Toyota dealership, hopefully we will be back someday soon if/when we decide to get a second vehicle. Thank you everyone at Arlington Toyota!

Hamandco

30 de may. de 2013

I had just had my 2009 Camry serviced the day before and had received a follow up call to see if I was satisfied with my service. He politely asked if I had a minute to talk and I agreed. He asked about my service and the courtesy driver that took me home and I said everyone was extremely helpful and though I bought my car at Keith Pierson I live at the beach so it was more convent to bring my car to Arlington Toyota for service. I have been very happy with every service they performed. They were honest about everything and never tried to sell me a service I didn't need or wasn't really ready for yet. He then informed me that I was eligible for their VIP program and would I be interested. I inquired what that was and he gave me several options. He then asked if I could bring my car in so they could see it, I agreed and 2 and a half hours later I drove home ( a very happy girl) in my brand new 2013 Camry. My sales person John, was extremely accommodating and very helpful, I was very comfortable talking to him even about some personal things regarding my credit. He and his supervisor were very understanding and considerate about it and making sure I was happy and getting a good deal. I left there very pleased and will recommend them to anyone I know looking for a car. Arlington Toyota was where I bought my only other brand new car and that was in the early eighty's

MichaelMurphy1050

28 de may. de 2013

I went in to look at a Highlander Hybrid. Tianna, the sales consultant, was extremely helpful. After asking me why I thought I wanted a hybrid, she advised me that it might not be what I was looking for. We compared the base Highlander, the SE, the Limited and the Limited Hybrid. We decided that the SE was the best for me. There was a beautiful SE in Shoreline Blue Pearl. Tianna explained the entire vehicle to me. I am giving it serious thought. By the way, Tianna, has "it", that undefined quality in ones personality that immediately makes you trust her. She will not steer you wrong. I would strongly recommend asking for by name when you walk in.

mariepitts79

22 de may. de 2013

I've owned a Toyota since I was 16 and the FJ is my 4th car from this manufacturer. My buying experience with Don is the best of all 4 purchase experiences! I shopped around before calling up Arlington and I knew they were serious and committed from the minute I got on the phone with Don. I respect the fact that he respected my intellect and requirements as I reviewed the models in stock. He never tried to push me into buying more car than I needed based on my intended use. He moved mountains to get me the model, color and features I wanted. Although I drove a top of the line loaner, he proactively stayed in touch with me at least once a week until I took delivery. Don sincerely hustled to make sure I was happy while I waited until I arrived home safely in my new car. I totally got the Oscar-winning movie star treatment and I'm extremely grateful for their incredible quality of service. I look forward to buying all m future vehicles from Don at Arlington Toyota!

kler

12 de abr. de 2013

Update: this dealer doesn't respect their customers at all. I bought a 2013 Toyota scion CASH and I still waiting that somebody from this dealer call me to explain me why when I sign the purchase papers I chose a Toyota scion sizzling crimson color car with an specific vin # and when I picked up I received a orange red scion (I told the sales person that was ugly) with another vin # ( I don't know that at that moment). I can maybe deal with the color discrepancy but when a check a couple of days after all the papers that they make you sign BEFORE you check the car that they are going to give it to you ( never do that check the car first and you are going to save a lot of bad time) I notice that I have two different vin numbers with two different car colors. (I have the papers)I still in shock because the day that I make the initial paper work because I wait for almost a week for the car I wanted to cancel because personal reasons just 45 minutes after I sign the papers. the sales man told me that the vin number was attached to my name and they already pull that vehicle out of the inventory and I cannot make changes. but then what happen? my name just change by itself to another car?Also, I made all my car insurance papers with the first vin number (incorrect one) and the only 3 times I drove that car I were driving with the incorrect paper work? I am so glad that I were not pulled over by any cop because I was going to be on a really bad trouble. I don't like all the lies that they toll me only to make me take that car that day but I never though that the incorrect car was the reason. also, they told me the car keys have a microchip and they are expensive keys. Guest what I make 5 copies in wal-mart and is not a microship at all (another lie). no matter how cheap they make me felt that they because they told me that they have to take every accessory off the car to gave it to me in a lower price (carperts, tint, etc) I looked online and is scion with accessories in less money.I called the manager Rick Doran and he only transfer the case to the sales manager and to another sales man (a good manager stay proactive and over a case like this) that he just ask me why I don't check the papers for the color and the vin number and toll me to call him back. well, at least I read the small letters but never though I had to be over their job (that's why they work in toyota). they are expecting for me to be over the case and call them over and over. when they are the ones make the horrible mistake with a cash buyer, because like I said I still waiting for them to call me with a reasonable answer. I called them several times when I found out the problem but everything have a limit.I neverrrrrrrrrrrrr going to recommend this dealership at all because for them is only sales quote and not customer satisfaction at all. I only can recommend to shop around very carefully of where you are going to buy and if you end in that dealer be aware of the possible nightmare that you are going to have. (Atlantic boulevard, Jacksonville, Florida. Arlington Toyota)I did a previous sales person review she was nice but the others was a really bad experience and at the end her job was destroyed, I wish I can delete that first review.kler

leahdlynch

9 de abr. de 2013

As a single Mom of almost grown children I had come to the point in my life where I could finally give up the soccer-mobile and re-join the sports car driving world. I needed to get out of a quickly aging SUV and into something more fuel efficient and reliable. The staff at Arlington Toyota / Scion did an amazing job assisting me with both. I got a great price for my old car and I am in a Scion FRS and absolutely love it! From the finance group to the service center the dealership has exceeded all expectations. They made me feel comfortable with my purchase and their follow up that lets me know my business is valuable. I cannot not thank you enough.

awolff761

1 de abr. de 2013

I live in Fernandina Beach, some 40 miles away. This means that choosing a dealer for service is not an issue: they're ALL far away! Originally, I just picked Arlington because it was relatively easy to get to, but was soon won over by the quality of service and friendliness. For instance, my first oil change ran overtime (they guarantee 30 minutes). I was not charged. On my last one, I was told that front brakes were getting low. I thought I heard noises, so I brought the car in. They said brakes were still good; no charge. This is an honest dealership. From the beginning, I have gone to Mike Needham for all work, and he has turned into a good friend. Wherever possible, he has steered me to work that was needed and not just "recommended." I have a stepson, living in Daytona, who has some mental disabilities and is distrustful of everyone. I introduced him to Mike and he was instantly won over by the patience and offer of help that was extended. You can't put a price on that. No one wants to pay for expensive upkeep or repairs, but if it must be done, at least one should get value for money and the feeling that it was necessary. I get that from Mike.

Dafluffster

26 de mar. de 2013

I spent a whole Saturday at the dealer on the west side (Orange Park) and it was really a drag. They had only a handful of cars, wanted to only give me $500 for my trade and when we went to test drive the vehicle they wanted to put me in (which I had already told them I did not want a white car, and it was white) it was dead. Not only was it dead but their battery jump pack was dead as well. I knew that had to be a sign.I took the opportunity the next week to spend the day at Arlington Toyota on the southside. I had the totally opposite experience. From the minute I met T.C. Phelps, he made me feel like I was an important person. I was his number 1 customer. I told him what I wanted, they had plenty of cars on the lot, and by the time the afternoon was done, they had my business! I LOVE THESE GUYS! They also gave me $1100 for my trade! More than twice what the other dealer was willing to give me. Arlington worked with me no matter what I wanted or how I wanted my deal. They matched my "shopped and approved" interest rate. They got my payments where I wanted them to be. They gave me discounts to get me there. They went ABOVE AND BEYOND to get my business. I made up my mind there and then, if I ever need another vehicle, I will call T.C. first, before I run all over town again!If you need a new or used vehicle, RUN don't walk, to Arlington Toyota. Call T.C. and tell him Tara sent you!

Rupunzel

6 de feb. de 2013

I enjoyed working with every person I met at this dealership. It truly was a pleasure doing business. I have not been to a car dealership where I felt at ease with everyone. It really is a southern thing at Arlington. I would gladly go back the next time I want another car. I will recommend it.

Maryanthony24

15 de ene. de 2013

Alish'a introduced me to mike for my finances. I told mike how coggin Toyota treated me poorly with the OTD price I requested. Not only did mike meet my OTD price but he lowered it by 1000! Very professional, answered every question when ordering my Tacoma.

monica511

10 de ene. de 2013

I was shopping around for a new prius and got the run around from another dealership closer to me in St. Augustine. A relative had recently purchased a toyota from Arlington and had a good experience so she called them for me. I quickly got a response with a fair price for a new prius. Because I had just been told by the other dealer that a price like that was impossible and no dealers actually sell the car for anywhere near the price I wanted, I was skeptical, even though Robert was very nice on the phone. The other dealership said Arlington added on many extras for customers to pay for and had a huge advertising fee that they passed on. This was not the case at all. The price quoted to me was truly "out the door" and nothing more was added--no hidden fees. The apr, the price, the car--everything was just as Robert said. This should be a given but from my experience elsewhere it is not! I came in and everyone was friendly and polite. I heard no crazy and overbearing sales people, even though it was crowded. I filled out paperwork--easy. The only slight glitch was that they would have to get the car I wanted from another dealership in a different town (and I was told this in advance when I got the quote on the phone). The next day when my car came in Robert drove half way to meet me and pick up my old car that I was trading in (another plus--I wasn't sure I was going to trade in my old car but they gave me a fair price with no hassle so I did). He showed me a few little things about the car and made sure I was comfortable, and that was it!Because I first had the total opposite kind of experience, it made me really appreciate my service at Arlington Toyota and especially the service Robert Cotney gave me. I love my new car and definitely recommend this dealer and salesperson.

1sharper

9 de ene. de 2013

I found the highlander i wanted on their web site.. and then called in and talked to kelly told her the highlander i wanted and color. It was wonderful dealing with someone that did not pressure me to come in and TEST DRIVE . She sent me a print out of the car and the out the door price. I came in and delt with Robert and he was very professional and not pushy at all. He was very patient and showed me all the highlanders they had in stock and helped me make an informed purchase and also helped me with all the new toys on my car.. He and kelly were both great the way i like to buy a car ....called called Keith Pierson before and i was completly turned off by their tactics .. felt like i had to take a bath after i got off the phone with that sales men .. i hate the closing questions .. when can u come in for a test drive? why would i need a test drive ... guess i know about the car i am calling to purchase!! Robert has followed up with me and answered all my questions.. i will buy from this dealership again and recommend to all my friends THANKS THANKS THANKS

SharonChappellPire

9 de ene. de 2013

I have driven Toyotas for about 15 years now. We bought our first Sequoia from Arlington Toyota in 2002. Even though we have since moved to Tennessee, I drove back to Jacksonville and just purchased our third one from Arlington. We did look in our area, but we just couldn't beat the deal we got from Robert at Arlington. I drove down from TN and picked up the vehicle on a quick trip. Robert did everything he could to accommodate my husband and I, it was a great experience and worth the trip.

Dan_vogler

20 de dic. de 2012

Mike was very knowledgable, courteous and I have referred him to a number of friends. He answered all questions over several days and also maintained a professional attitude.

hammerrk

2 de dic. de 2012

They pulled the ole bait & switch and signed a promise order for tire and rim change out and renigged on the signed commitment. Very dissatisfied and will not buy here again though a 2nd time buyer at Arlington Toyota. Beware!

twocamrys

14 de sep. de 2012

We have purchased three camry's from Arlington Toyota in the past 6 months. Robert was our salesman at all three purchases. He was great to work with. Very well informed about all the cars. He is very professional. I never felt rushed or pressured. He knew our budget and helped us make the best deal.The managers were very likable and gave us a great deal. We are very happy with Arlington Toyota and will definitely return for our next purchase.Great attitude at the dealership. Very welcoming.Had experience with the service department and was was very pleased. Quick and professional.

ed.jones.33046

2 de sep. de 2012

I came to this dealer (Saturday, Sept 1st) as it was recommended to me with the intention to buy a new Tacoma Truck. After a test drive with our salesman (who name escapes me--Mike? He is about 40 with salt & pepper hair and is went to Ohio State), we settled on a 2013 Tacoma that had to come from the port and the price. Afterwards the Sales Manager shook my hand and thanked me for the purchase and that he would try and locate a vehicle for me. He found 2. Five minutes later he told me he wasn't sure he could get those vehicles because they had to be distributed to other dealers. I told him I did not understand that and that I wanted the truck. He left and came back again saying that I could not have the vehicle at the price agreed because Toyota was offing $500 cash back only on 2012 vehicles and not 2013. I told him that had nothing to do with our agreement and that I would walk if he didn't live up to our agreed upon price. The Sr Sales Manager (David ???) told him no and said the salesman should never have told me they would accept my price or that the 2013 models did not go up in price (which they did not on the 4-door). Seeing the salesman being chewed out by the Sr. Sales Mgr. I spoke up for him to which the Sr Sales Mgr became arrogant and rude to me. This angered me and after asking for reason why when I could get the same price at another dealer he yelled at me saying "then just go buy it at the other dealer"! Again after telling him about yet another dealers offer (at a loss at Coggin) he screamed at me and said to just leave and go buy it there and to just leave. We exchanged verbal jabs and he again told me to leave the dealership. I've never been treated so rudely in my life!!!!!!!!!!!! This person showed me (the customer) NO RESPECT and has no business being in that position and should be fired! I only hope the owner of this dealership (Ms. Hutchinson) see's this blog and he gets what he deserves...canned!

NELDER

30 de jul. de 2012

We had sent emails to several dealerships requesting quotes on a Camary XLE with specific packages and color. Robert at Arlington was the only response that had a quote on the vehicle we wanted. We were treated very good by Robert when we came to the dealership. We were impressed by the his presentation of the car and his matter of fact answers to our questions during the presentation and test drive. We also we pleased with Jonathon explaining the financial aspects and options available during closing of the sale. We will recommend Robert and Arlington Toyota to others and will come back when we want to buy another vehicle.Neal and Dorothy Elder

gjpj

9 de jul. de 2012

This was by far the best auto buying experience we have ever had! George was very patient, not pushy at all, worked with us for about two weeks. The vehicle we purchased was a Toyota Tundra, we have never owned a Toyota, always GMC vehicles. We are looking forward to the experience.The finance manager, Jonathon Shultz, was great, we were prequalified for financing with another bank and your dealership was able to match the interest rate with Toyota. That was certainly good news for us.Thank you again for being so professional!

krmorton

6 de jul. de 2012

Robert was fantastic! He gathered the information on my trades and what I wanted in my new vehicles by email and by phone prior to me ever coming to the dealership and had everything ready for me when I came in. I truly enjoyed my experience with him and got exactly what I wanted. I knew Robert was on my side and was really working for/with me to get me into the cars I wanted. When it's time for me to look for another vehicle, I know I'll be calling Robert.

gerald315

17 de jun. de 2012

I came into this dealership with the intention of getting to quality cars. That was far from what i got. I came in with two decent and left with two booby traps. Not too mention one of my cars i trade in was fully paid off, and the other car i owed 5000 bout it was worth 3500. now im upside down in equity by 10000. And transmission is gone in one of the cars. "certified pre-own" And "Toyta" i will never let this dealer ship put these word too shame again in my book. i will do all my odering on line so i dont fell the presure of sale / finance / managers. ooooooh yeah the biggest lie of them all lease for twelve months on time then 0% financing. let me tell it parking lot full of slimeballs

rkmcmillan

2 de jun. de 2012

Our experience with Arlington Toyota was fantastic!! When we arrived the car we had requested to test drive was at the front door waiting for us. Robert was very knowledgable about both cars we test drove and answered any quests we had and made the buying process very pleasant!

Marshbrick

22 de may. de 2012

Very much appreciated RObert's personal touch from the first internet contact & phone call to follow up in the service department for a switch out of tires. I will within all possible scheduling always bring my car for service & likely will purchase any future cars from Robert & Edric! I highly recommend this dealer - especially these sales associates -and will bring any of my friends who need to purchase a vehicle!

dubandbelle

12 de may. de 2012

The buying experience here is worlds apart from what my wife and I had experienced elsewhere - in a good way. We had been so disgruntled with the car shopping "game" we had endured over the past year or two, I admittedly had began walking into dealerships expecting to be turned off by a slick sales effort that would have me ready to walk out and never come back.I should first mention we were able to find the exact used vehicle we had been looking for and what was certainly a fair price.We were never once pressured or hassled during the two previous visit we made before coming back to buy. We were fortunate to meet Woody Mattar. in the sales lot, as he was a pleasure to work with and accommodating of our questions, concerns and the fact we wanted time to mull over our potential purchase. It is rare to see such patience and willingness to help a customer, considering several salesman at other dealerships we visited tried to get us to "talk numbers" within 5 minutes of stepping on the lot. Woody appeared to understand this is a major purchase for a couple with a young child. When we came ready to buy, we were still treated as well as before we agreed to sign. Juan V. made the financial paperwork a breeze and the process was very transparent. If how these two men treated us is indicative of the rest of the sales staff and philosophy of Arlington Toyota, we'll be right back when time for our next purchase.And, for a change, I've had a reason to brag on a dealership to friends and family.

Saundra Kelley

8 de may. de 2012

THe finance manager was rude and would not listen to our questions. He talked about his family(daughter) and everything except answer us. After asking several questions over and over and asking him to please answer us, he finally just became uninterested and insisted we just start signing everything because he had to leave for the day. It was the middle of the afternoon.

mrbaron

7 de may. de 2012

From the time we phoned to check current inventory to the time we drove off the lot in our new Sienna, Mr. Cotney was undeniably transparent and beneficent. We believe that his detailed attention to our needs far exceeded any of our previous car buying experiences and we will have a lasting memory of our time at Arlington Toyota. To God be all the glory. Thank you Mr. Cotney.

clbowers33

7 de may. de 2012

Our purchase at Arlington Toyota went very smooth because of Robert. He is a very straight forward no pressure sales person. We had specific guidelines on what we wanted in a vehicle and Robert continued to work with us until he found what we wanted. He listens very well and seemed to understand us as a customer. When we decide to purchase another new vehicle I will be looking up Robert.

twocamrys

24 de abr. de 2012

I cannot tell you how impressed I was with your dealership. My salesman, Robert Cotney, is by far the best car salesman that I have experienced. My husband hates to be involved in this process and Robert understood that from the beginning. I have purchased our cars for 35 years. The customer service provided by Robert impressed our family and my coworkers when Robert came to my office to finish some last minute details on both cars. My husband even said " we need to remember his name". My husband didn't need to come to the dealership and that made him happy. We love our two cars. We have a Toyota dealership near our home but your dealership won me over. Thank you. You must train your salesmen well. The attention to customer needs ( me not missing work) and the fact that I didn't feel pressured by tactics to make the sale. Just professional and knowledgeable about the cars. When I arrived at the dealership, I was always greeted and walked to where Robert was. Good job.

Cappy2day

2 de abr. de 2012

Totally misrepresented the transaction, and did not honer delivering the title of the vechicle after buyer took posssession asked for vechicle back and gave trade back to buyer once buyer realized that terms of transaction were to change.Wasted customer much time and expense. Worst experience I ever had buying cars for50 years!

lwurn

25 de feb. de 2012

Robert was very helpful. I feel I got the straight story from him on prices when I was looking for a new car for my father-in-law. In fact, I was able to verify that on the Internet.At first, we thought we wouldn't be able to get the right car for dad, due to his large frame, and a limit on his finances. Robert worked hard to find a car, and create a deal that worked for all of us. Following the sale, Robert even delivered the car (great, 'cause Dad is not very ambulatory), then followed up to make sure we got the licence plates installed, and all paperwork in order - a big deal since teh last car was totaled, and towed away.I have bought several cars from this dealer over teh last 20 years, and will likely do so again. When I do, I will ask for Robert Cotney, and hope he's still there!

Braddhunter

24 de feb. de 2012

Robert was great to deal with. He was knowledgeable, available and a consummate professional. This is my 3rd vehicle from this dealer. Every time I have made a purchase the level of service rises. Everyone was professional and on point. This is the place where I plan on continuing to buy my vehicles

sbanner0319

23 de feb. de 2012

Everything went smoothly. The Tundra was exactly what I expected and the price was perfect. I was looking for trucks for a while and my local Toyota dealership couldn't beat Arlington's price. I am one happy customer. I highly recommend them to anyone looking for a new car at a great price.

lfg41

19 de ene. de 2012

I stopped into Arlington Toyota to view the 2012 Sienna XLE. As I was looking around Robert Cotney asked if he could assist. Robert was extremely polite, answered all my questions and was very professional. When I finally decided on the Sienna I called Robert to see if he could locate the type of vehicle I was searching for and of course structure a good deal.What a pleasant surprise! Robert did it all!I took delivery of my new vehicle yesterday and love the car. Just as important, Robert made the car buying experience a pleasure. I will not hesitate to refer friends and family to Robert. I will likely be a repeat customer for Robert.Linda Irias

haroldmina

31 de dic. de 2011

Robert Cotney helped me all the way in deciding what car to get. Coming from a customized almost show car 2004 Chrysler PT Cruiser GT and having 22-month old daughter, I had to think about safety and security. I explained to Robert what I needed and he gave me all the option I can get. As a matter of fact, other dealerships would probably force you into something that you can't afford.I decided to get a 2012 Toyota Camry and me and my family are very happy with it! I had told Robert several times how I love driving the car and how happy I am to land a decision on a brand new car.The best experience I had when I came to Toyota and with Robert assisting me is that I didn't have to negotiate knee deep! Everything was smooth and like I said, Robert Cotney took care of everything and I just sat back and relaxed and before you know it, Robert was escorting me to the lot to pick the color of the car I wanted!All in all it was a very pleasant experience and Mr. Robert Cotney made it possible.Good job!- Harold and Valerie

chott19

17 de nov. de 2011

I live in Tallahssee and my buying experience was completely virtual over the net and phone. That said, the experience was my best buying experience ever. They dealt with me fairly and timely with no run around. My turn around from opening call to sitting in my car (they delivered the vehicle) was 48 hours. All paperwork and terms were as agreed and virtual handshake was all it took to cement the deal. I would highly recommend.

Hybrid2011

17 de nov. de 2011

Totally painless. Robert worked very hard to give us exactly what we wanted and needed. When he found what we wanted, at the price we wanted, he notified us and we did the deal immediately. Robert works harder for the customer than any salesperson I dealt with recently (actually, that I ever dealt with). You will really enjoy working with him.We got a Camry Hybrid. It is the quietest, smoothest riding car I have ever driven. Good pep, too.First 70 miles we got 40 MPG.

Clfrank21

26 de sep. de 2011

My wife and I recently purchased our first Used car last weekend. In the past we had always been hesitant about doing this, but Stan Bolton provided the information, confidence, and customer service to get us the exact car we wanted for the price we wanted to pay. Stan is a good person and treated my wife and I with respect. He made us feel like we were buying the car and he wasn't "selling" it to me. There was a spot on the driver's side door that I brought to his attention. He told me that if i couldn't get it out when i got the car home he would have the car door painted for me. He put that in writing. I went home, tried to remove the spot, couldn't get it out, and then called him the next day. He said bring it in and we'll fix it. No questions asked. AND he would have a rental car waiting for me when i got there. That is going above and beyond if you ask me. Again, Stan made this an EXCELLENT buying experience. The finance and Insurance guy was excellent as well. Very direct, to the point, and didn't try selling me products I simply didn't need. From start to finish, the process for buying the car took no more than one hour. I would definitely recommend this dealership to anyone. VERY good experience. Chrisfrom Jacksonville

ashley1029

24 de sep. de 2011

great place to work with no hassles and friendly staff professional and courteous this is the second car i have purchased through them and have had a great experience with both trips

2011Toyo

22 de sep. de 2011

After shopping around online and being treated very rudely at another Toyota dealership in town, I selected Arlington Toyota based on the pleasant communication I received via their internet salesperson, Kelly. She understood my needs and lack of time as a single parent and totally set me up with the right sales team of Robert Cotney and Matt Lee.I stated via e-mail what I was looking for and my importance of achieving a certain payment. With the help of Joe (don't know his last name) their finance guy, everything I wanted was achieved. There were zero games, no hidden sales scams and I felt completely comfortable with the whole process. I never felt hassled, intimidated or rushed. I received an excellent price on my 2011 Sienna purchase and fair trade-in value for my vehicle.After a few initial e-mails, my purchase was achieved in person on a Sunday afternoon in less than 2 hours, all while watching a Jag game on the large tv in the showroom. They arranged for the paperwork to be waiting for me once I got off work based on my schedule. The process was fast and took less than 1 hour to get my car delivered, signed and keys in my hand. Robert was excellent in communication and explanation throughout and Matt made sure all my questions regarding financing and options were clearly answered. I left Arlington Toyota with only good things to say, a wave of relief at how easy it was made for me and a full tank of gas in my new Sienna.If you decide that a Toyota purchase might be for you, you should make Arlington Toyota your stop to shop.

mitchellraif

22 de sep. de 2011

Why? This is why I rated as I have. Robert bent over backwards putting me into two vehicles so far. I did not have to spend a lot of time at the dealership as I did at coggin honda. Robert was completely upfront about all aspects of my purchase. Matt was the respectful finance associate, he also bent over backwards to make sure that I understood all aspects of the deal. I would reccomend and have reccomended your dealership and these two fine men to anyone that I know that wants to purchase a new vehicle.

kbracy

22 de sep. de 2011

I purchased a new 4 Runner from Arlington Toyota and was SO happy with my experience there. Robert Cotney was great - he made everything so easy and had everything ready for me to allow me to get in and out quickly. The price was better than any other dealership I had looked at and the service that they offer is awesome. I have already recommended this dealership to my family and friends and would recommend it to anyone that is looking to purchase a car due to the great experience that I had there.

robelpatricio

7 de ago. de 2011

I recently bought my 2011 sienna here and we had a great experience with the friendly staffs especially Mr. Juan Velez who was very dedicated and committed to his customers. They have the best team!!!!

smdr08

4 de jul. de 2011

The customer service I received was exceptional. The salesman, finance manager and general manager were not pushy and took the time to listen to me and explain all the details of the sale of my new truck. It was a pleasant and relatively painless experience. I will definitely come back to Arlington Toyota for my next vehicle purchase.

notsobad

2 de jul. de 2011

I typically do not like the car buying experience,and therefore generally try to buy through the fleet department rather than through the retail sales department.My last four buying experiences were through fleet until my most recent purchase.I went to Arlington Toyota,basically to kick tires and look for some secondary transportation.It was then that I met Ed Danley in retail sales.Ed was a very down to earth,straight forward,what you see is what you get kind of guy.Ed was not a typical high pressure lets buy today type of salesman.He took his time with me,and I visited with him several times prior to my purchase.I never felt like Ed wanted to get rid of me to go help someone who might be buying today.If you want honesty and integrity in a car salesman then go see Ed.He won't sugar coat the situation,but he will work with you to help you get the best deal possible.I can honestly say that buying through Ed and Arlington Toyota was a good car buying experience.I can not vouch for the service department as of yet,but Ed assured me that he would help me should I ever incur the need.I reccomend Ed and Arlington Toyota.

d32250

24 de jun. de 2011

Ive had many visits to the service department for routine maintenance. I will list the pros and the cons of my many visits.(cons)-simple things like tire rotation and oil changes take way too long! (even with an appointment I have waited up to 4 hours for an oil change)-some service staff are less than helpful and even borderline rude (others are very helpful)-the prices of routine maintenance are very expensive ($50-60 for an oil change and rotation are u kidding me?)(pros)-When a mistake was made by the service dept they made it right (dinged my car and repaired it and for inconvenience gave me my next oil change free)-some service staff are patient and helpful-they have a really nice lady that serves tasty hot dogs while I wait (for hours sometimes)

reddiver

23 de jun. de 2011

My daughter bought a new Camry back in November, with almost 10,000 miles approaching, her car was taken and as luck would have it, it was totaled. After almost 6 weeks passing, Geico finally paid. I called Arlington Toyota and talked with Joe Koziol and Robert Cotney on what could be done on the purchasing another new Camry. They treated us great as always and with incentives gone because of the devastations in Japan, they gave us a great deal only costing a few dollars, I believe they bent over backwards to make this happen. I feel very good on the way they treated us, I look at these guys as friends.

jaxdancers

13 de jun. de 2011

A great overall experience. I started by seeing a O APR tv ad and went online to find a special deal on top of that from Arlington Toyota. I called Internet sales who talked me through credit app and received pre approval and informed them what I wanted before I got there. I was given a few choices because the deal included leather seats that I didn't want. The whole experience went quickly and would highly recommend using on line services first to expedite everything! My sales persons we outstanding and I left completing feeling good about the experience-so much so we returned the next day to trade in spouses 4 year old Four runner for a new Highlander. Two sales in two days that went great, got lunch both days and full tanks of gas to enjoy the first week with!

esawyertori

31 de may. de 2011

They were very thorough and made the entire car buying experience a pleasant one! I will recommend them to everyone I know because I never would have expected a major car dealer to have offered such great service. I had tuly never met car salesmen that I genuinely liked and I can now say that I have. I had asked to make sure that the exact vehicle was on the lot - Robert called me back with his hand on the vehicle (no bait and switch), I had asked for the windows to have extra tint (tint guy was on vacation) - they cut me a check to have it tinted at my convenience since I live 2 hours away, I had asked for the paperwork to be completed when we got to the dealership so that we could "sign and drive" - all paperwork was prepared, as promised, and the best part is that I had asked for them to do the whole deal with no games, scams, or slight-of-hand tricks - we couldn't be happier!

larry roland

25 de may. de 2011

My new car buying experience could not have been easier, they always make it that way. What impresses me is someone always greets me before I hit the door and walks me in to the receptionist and has my contact paged, that is great customer service, makes me feel welcome. I have and will continue to send friends and employees to you guys. And a huge congratulations to Todd for his efforts to take care of his health, he looks great.

mblumcma

1 de may. de 2011

I must rave on here about my experience with Arlington Toyota! First and foremost, I purchased a 2011 Camry yesterday which just so happened to be my first time purchasing a brand new car. The salesman I worked with, Robert Cotney, was extremely helpful & had phenomenal customer service skills. At many dealerships, you'll find that the salesmen push you into buying a car, but not here! They work with your budget and make the numbers work, if possible. They will not stick you in a car that you cannot afford! I told Robert the numbers I had to work with & the particular Camry I wanted. When I pulled up to the dealership he had a white 2011 Camry pulled up front for me AND it already had the window tint and floor mats inside! Mr. Lee in finance was very professional and did not try to force me into buying extended warranties, etc. He was very up front and recommended that I at least get the Road Hazard plan, which I did. (Mike Blum in the service department was great as well and said that Road Hazard is what he sees a major need for.) All in all, I was extremely pleased at Arlington Toyota and was in & out of there in 2 hours & 15 minutes. I left with my beautiful 2011 Camry and a smile on my face!!!! I highly recommend this dealership to everyone, but especially to women. We, as women, unfortunately get taken advantage of at many auto places due to our lack of knowledge of cars. The people who work here will NOT take advantage of women, but rather help & guide them into making the best decision for themselves.

Sguardjr

20 de abr. de 2011

I had a couple problems with my 2006 Toyota 4Runner, so I knew just the place to take it. I've been to Arlington Toyota many times and have always has exceptional service. Well this time was no different, actually this was the best service I have ever had. Mike Sandelin took care of me and WOW he was a joy! Very friendly, very helpful, got everything I needed and even went the extra mile! I wanted to put a licence plate on my car and have tried to find the right adjuster so it would fit. Mike did not only find the proper adjuster, he put it on for me. Mike is one of the reasons why Arlington Toyota is so special, he brings people back! Anyone looking for a place to get your vehicle serviced this is where to go. Thanks Arlington Toyota and Mike Sandelin!!!

johnbhale

14 de abr. de 2011

I brought my vehicle in for brake service per my scheduled appointment at 7 am; I asked that my vehicle be ready for pickup by 5 pm. I returned to the dealership just before 5 pm and paid for the service at the cashiers desk. Soon thereafter the service advisor greeted me and said my car would be up in about 5 or 10 minutes as the technician needed to complete a test drive. At about 5:20 I saw him again and asked where was my vehicle. He then told me that the service technician had broken two of the center caps on my wheels. He proceeded to take me into the service bay to show me what had happened. The car was still up on the rack and the technician was attaching the wheels obviously not out on test drive as I had been told. It was evident that a tab on each of the center caps had been broken off during the service today and because a second tab had been previously broken, the caps would no longer stay on the wheels. It was very clear which tab had been broken today as the broken edges were virgin plastic with no dirt on them. The service advisor told me he would need to consult with the service manager about the next step. I waited another 10 minutes or so before the manager introduced himself and proceeded to outline their position that the caps were already broken when I brought my vehicle in and they were not responsible. He continued to explain that the center caps can only be broken when being pushed back on and there was no possible way the technician could have broken them when removing them; a point that I refute. All that can be said with certainty is that my vehicle arrived with four center caps attached; and should have left the service department in the same condition. What amazes me more is that the service department would take such a strong position over an insignificant item.I contacted the general manager and I accepted his offer to re-imburse me for the center caps. I just wish the service manager could have taken care of this without me having to involve the GM.

toycam02

29 de mar. de 2011

I would like to thank Robert and Kelly for the best car buying experience ever and I have purchased 5 cars in my lifetime including my new 2011 Toyota Camry XLE. During the process I never stepped into the dealership even once not even to test drive or physically see the vehicle that I ultimately purchased. Robert and Kelly was that team who beat out at least 7 other dealers to get me what I wanted at a price that I could afford. They interacted with me via email very courteously throughout the process as I had many questions that only someone with full knowledge of their craft would be able to provide the answers that I needed. They were also willing to provide financing options with just my word on how great my credit rating was still without pushing for a last name.Overall, according to my friends who witnessed the numerous email exchanges between myself, Robert and Kelly, they also agreed that I received the best deal possible. And to top things off, Robert and another associate from Arlington Toyota took time from their business schedules and drove my new car to me in Tallahassee, FL at our agreed upon time. The delivery to my physical location in another city was above and beyond to please the customer.To Robert and Kelly, thank you both for everything. The new ride is all that I wanted and more. You definitely have a satisfied customer.

JEHOLST

18 de mar. de 2011

Rick said "go ahead and pick your vehicle. I was so impressed by this statement. Robert was excellent and we were so comfortable in buying this vehicle. This was the very best experience we have ever had in purchasing a vehicle! I was very disappointed in are original lease from Coggin Toyata. We wanted a sun roof. The salesman told us that all Forerunners come in as a basic model. The sunroof can be added latter. We had nothing but problems with the sun roof with various leeks. We were however thankful with the equity the Forerunner had on the trade-in.

Robert Ormand

17 de mar. de 2011

Let me say that I was highly impressed with my experience with Arlington Toyota. And with Robert Cotney who went out of his way to help me. This is the third vehicle that has been bought at Arlington by our family in recent years. I had done my homework about the Tacoma that I purchased. And I must say that it is even a better product than I thought it would be. I would highly recommend Arlington Toyota, and Robert.

cdreckman

10 de mar. de 2011

The whole process of buying our new vehicle from Arlington Toyota was painless; from the initial contact with Kelly Jester to the final drop-off by Robert Cotney. In fact, I never step foot in the dealership to complete the purchase. Kelly did a masterful job of handling the negotiation with class and honesty with all communication through email and phone. Kellys initial pricing and trade in value was very aggressive and most importantly no haggling. Following the agreed upon price, Robert drove the vehicle to our house for an inspection and returned the next day with all the paperwork to sign. He ensured the vehicle was exactly what we were after. This was the first time dealing with Arlington Toyota and I could not have been more impressed. Our next vehicle purchase will be through Arlington.

ErinJess

8 de mar. de 2011

I really enjoyed working with Ed Danley. He was friendly, forthcoming, honest, and not too pushy. He shared information with me to help me get the best price for my 2010 Prius. He answered all my questions and was very helpful with anything else that I needed. The other sales people I worked with were very helpful and honest as well.

vbuscaino

7 de mar. de 2011

On average about every other year i buy a new vehicle and by far this was the best experience. Robert Cotney listened to my needs and exceeded them. All of the negotiating was done before i showed up and it made the car buying experience an exciting one. Toyota now has a customer for life.

tera barz

1 de mar. de 2011

Robert Cotney is the absolute best! He is friendly and sincere. We needed a new vehicle for our growing family and Robert went above and beyond to show us all of our options. Bottom line - if you need a new or used car - go to Arlington Toyota. Ask for Robert - he will take GREAT care of you!!

DavidP99

24 de feb. de 2011

Car buying is not easy--stressful and oftentimes a long, drawn out process. However, my recent experience at Arlington Toyota was a great experience. Even before arriving at the dealership, I began a email discussion/relationship with Stan Bolton. Arriving at the dealership Stan arranged for a young trainee, Jim, to show us several cars while he was finishing up with another customer. My wife and I were constantly well cared for. Over a relatively short period of time we selected the Highlander model we wanted and set up an appointment for the following day to complete the deal (as I had not brought in my trade in that day). And, completing the deal was done professionally and resulted in a "win-win". From start to finish this was the best car buying experience I have ever had.

jimbow0523

14 de feb. de 2011

I felt everyone was helpful and knew what I wanted. Robert and Matt were extremely helpful and answered all my questions. Based on this experience, I will purchase all my vehicles from this dealership in the future. I do believe they made my buying experience less painful, than I have experienced in the past with other dealerships.

klemzm

10 de feb. de 2011

I went in expecting to be declined as I have so often before, But as Robert said they are able to wrk with people and get them financing. I left with the trasportation I needed. I made sure I told Robert as well as the financing manager that it was the best dealership I had been to. I would gladly return to Arlington for future purchases.

f373johnson

31 de ene. de 2011

When I first walked into the dealership or as I walked around outside no one really acknowledge I was there or ask if they could help me. Some salesmen just walked by a few times. But, there was one salesman (Edward Danawa) that totally erased that first Toyota impression and experience. He stopped what he was doing and assisted me through the entire process until I was satisfied. Mr. Danawa guided me with kindness and was very clear without pressure or at least a kindness to his pressure:-)which was very nice and most helpful in my decision to purchase my vehicle from Toyota. When my husband and I finished I was very satisfied with the overall service and would select Toyota again if needed. Thanks so much!Faye and Jackie Johnson

jwhitt8610

23 de ene. de 2011

stan bolton went above and beyond.he put it all on the line for me and in real words he told me all about the suv from top to bottom.hope he still workt there when i buy my next arlington toyotagive him a pay raisethank you stan for all you did.....charles whittaker

kh1013

21 de ene. de 2011

When my fiance and I bought our car we were given a GOLD CHECK warranty and assured that if anything was wrong with the car it would be taken care of. LIES! After checking rip off report I feel taken advantage of. NO INTEGRITY. They tried telling my fiance that nothing was wrong with the car and yet when he said come on a test drive with me and tell me to my face that there isnt a problem, they have nothing to say. The people we spoke with changed their stories three or four times and were extremely rude. Our car did not get fixed. We are extremely unhappy with the way we were treated after the sale.

jpiernik

20 de ene. de 2011

After waiting over a month, I still can't seem to get a fuel tank installed and my van back. Over 4 weeks for the correct part, and now they say there is a hole in the oil pan also (probably should have caught that a long time ago). Never can get calls returned or accurate information and what is wrong this time.

cfjz618

15 de ene. de 2011

I bought a Used Toyota Sequoia in October, I was guaranteed that the overhead DVD player would be fixed. While they removed it at the end of October, I still have not received it back yet. The only answers that I am getting is that we have not received a email from the manufacturer yet. What have a I learned from this, Arlington Toyota will tell you anything to sell the vehicle, but will not hold up to there guarantee of service department. This is ridiculousness REALLY!!! Over 3 months to replace a overhead DVD player.

stepmonster911

10 de ene. de 2011

Robert contacted me after my initial internet price inquiry on a new RAV4. He kept in touch with me, but was never high pressure. He had an honest sales approach and was a refreshing change from what I consider the typical salesman at other dealerships. The vehicle I purchased had options I did not want due to price(nav system and Toyoguard), and the folks at Arlington Toyota lowered the price to make purchasing those options a good decision. And, most surprisingly, I dealt with only Robert during the price negotiations. He served as the middleman between me and the "powers that be." I expected a lot of time would be spent bartering over the purchase price, but in their first offer, they actually came within $11 of what I had decided I would pay for the RAV4!!! Wow!!! There was none of the smooth talking, condescending attitude and attempts to confuse the customer during the purchase/trade in negotiations you often see at other dealerships. My experience with Arlington Toyota was so pleasant that, if I am happy with my Toyota's performance (this is my first Toyota), I will only shop there in the future.

mitsurugi_78

6 de ene. de 2011

After visiting several Toyota Dealers in the area that were closer to me I decided to see if Arlington was as good as the commercials advertised. I called and spoke with a sales rep to confirm they had the vehicle I was looking for and they did so I took a trip to the dealership. The phone rep was just as friendly as the sales rep when I got there, all in all I have to say it was the best experience I've had at a dealership. I also just bought another new car last year so I had recently done the wheeling and dealing with other dealers not long ago. I definitely can't say these things about the other dealer.If you're in the market for a Toyota what ever you do, make sure you visit Arlington and see what they have to offer. I think you'll be happy you did.

bpickett00

1 de ene. de 2011

First time I've bought a car via dealership in over 25 years. I'm a single woman and took my daughter who had recent car buying experience. We both enjoyed working with Carl Morgan. We felt that I got a pretty fair deal on purchase price and trade-in. We could have maybe haggled a little lower price, but they got me to the bottom line I requested and I appreciated that. They also negotiated a good interest rate on my small auto loan. Overall experience was very good and I love my new (used/certified) 2010 Corolla.

ctaylor1655

13 de dic. de 2010

My wife and I traded in a used Sequoia and purchased a used Tacoma and Lexus using Carl Morgan. He was great to deal with, very friendly, made sure we were happy with the transaction, and made my wife very comfortable with the car buying process. I felt so comfortable with the purchase process I was able to leave town and have my wife complete the purchase of her car, even while I was out of town. I felt confident Carl and the folks at Arlington Toyota would take care of her questions during the final transaction. Thanks!

Lillian Strozier

9 de dic. de 2010

I am a returning customer. I purchased my first new Camry 1994 model XLE December 1993. My immediate family has owned Toyotas since 1984. Several other family members and friends refuse to own anything besides Toyotas. I have always gotten good service from Scott and Brian in the Body Shop.Robert Cotney has become a dear friend in the course of this sale and purchase of MY 2011 Camry XLE. He took the time to listen and get to know me, before he showed me the Camry selections, pointing out the difference in the selections available. After much discussion on the models and colors he was very helpful in determining what we both agreed would be the best choice for me and my lifestyle. After several trips to look and relook at the models and colors, while I had a difficult time making a decision he never seemed to be in a rush or losing patience with me. I had a Toyota rental car and was on deadline to have the new car. Robert made sure my choice was here at Jacksonville in time for me to meet the deadline as there was a dealer swap involved. I also took the car to the Body shop so that my long time friend Brian Santos could see the choice I had made and he agreed with the choices and the help that Robert had given me.To all the people at Arlington Toyota, especially Robert Cotney, Sales Specialist, Ben (Sales Manager), Brian (Body Shop), Brian (Financial, Title Transfer and Extended Warranty Sales) My sincere THANKS to all of you. You are a great team. It has been a pleasure to purchase a new car from you. Lillian Strozier

Barovich

8 de dic. de 2010

Robert was outstanding to work with. From the time he greeted us at the door until he showed us the final details in the new car he was very pleasant and knowledgable. Robert made us feel comfortable during our periods of waiting for various items to be completed.

eritschel

5 de dic. de 2010

Robert Cotney and Matt Lee were both very friendly and easy to work with. Definately one of the best experiences I've had buying a car. Both gentlemen went out of thier way to ensure I was satisfied both with the car and the financing. The vehical I was planning to trade in was totaled in a wreck that morning and everyone at Arlington Toyota went out of thier way to ensure I was back on the road that day. Thanks for making life a little easier.

pmesecfd

2 de dic. de 2010

Robert Cotney has made such impression on me that our family has bought a third new vehicle in the past 6 months. I must remind the readers that I have not bought a new vehicle since 1984. Leading up to this new Camry I emailed Robert on a Sunday morning and with in minutes I received a phone call, I told him what I wanted and my terms and when I showed up the following day he had 50% of the work prepared for me. I cant say enough on how positive I feel about Robert Cotney and Arlington Toyota, the whole new car experience made me feel good, check it out for yourself.Frank MesecKingsland, Ga.

j-abrown

30 de nov. de 2010

We purchased a new Siena earlier in the year and we were very happy with ArlingtonToyota as well as our salesperson Robert Cotney. So a couple of weeks ago we called him for information on the Tundra and he immediately sent the info and we madean appointment with him to show us the trucks on the lot. He was extremely helpfulin finding the right truck for us and we would never use another sales person atArlington Toyota. He worked really hard to get us a price that we were comfortablewith, which was really a challange as my husband is a very persistent person whenit comes to auto shopping. We would highly recommend Robert and Arl. Toyota to anyone shopping for a vehicle.Joe & Ann Brown

Eleanor01

22 de nov. de 2010

Everything that I requested was done. Customer service was good. The quality of work was good. Everyone was very friendly and acommodating. The overall experience also was very good. I was given a fair price for my trade in. I would return to this dealer for my next vehicle.

PWhite007

30 de oct. de 2010

Wednesday Sep 29 2010New Car Sales was extremely rude to me and my wife. Their offer on trades were an insult, I was blasted by their sales manager because I wanted to immediately leave after their lame offer. Instead they held my car keys until they were good and ready to give them back to me. On Friday of the same week I discussed the matter in detail with Linda Ray (nice lady) and she was to have the General Manager Rick Dorn call me, he never did. I was offered 8K more for both of my trades by Keith Pearson, a wonderful dealership by comparison and now drive a new 2011 Camry!!

ngonzalez11

23 de oct. de 2010

I would highly recommend Arlington Toyota to anyone in the market to purchase a new vehicle. The car buying process was painless, the price was fair and the customer service was second to none. The car salesman that I dealt with was Robert Cotney. Robert took care of me from day one. He found the exact car that I wanted at a price that was reasonable. He was very knowledgeable and a pleasure to deal with. I recommend taking a visit to this dealership as you won't be disappointed.N. Gonzalez

miikdelta

9 de oct. de 2010

I'm retired Air Force and now a school teacher. Mr. Morgan at Arlington Toyota helped me with my trade in and new truck purchase. What most impressed me about Carl was how he made me feel safe. Buying cars scares the heck out of me but not this time. He got the answers to every question I had and I'd recommend him to family, friends....anyone.Thanks also to my friend that sent me to Arlington Toyota, too. Bobby Duffy, who works there in service, told me they'd take care of me and he was right.Carl & Bobby, thanks guys!

jerehall

8 de oct. de 2010

I have not used their service yet so I did not rate it but I had a very pleasant experience and purchased a new RAV4. If high pressure sales bothers you, I suggest you see Carl Morgan over there. Very low key but responsive to your requests. I never felt threatened or pushed into making any kind of decision and everyone was laid back.

runner5432

4 de oct. de 2010

I went to Arligton Toyota to buy a new Camry and Carl Morgan was my sales person. Carl was very knowledgeable in the Toyota product and was able to answer all of my questions. Carl was able to help me get a great price on my vehicle. I would recommend you go see Carl if you want to buy a Toyota.

bonnie graham

1 de sep. de 2010

Robert Cotney was the salesperson and worked well and conscientiously to expedite my sale. He listened to my needs and came through with all the options I needed right down to a color that was acceptable to me. Mike Neely was the finance contact and worked equally as hard at attaining the best possible trade in and price of the car. He listened intently to what I was trying to achieve with upgrading my vehicle and gave me very good direction. Both Robert & Mike were quick to satisfy my needs and always made me feel special when I returned. It was a very good experience and I would highly recommend these two men as true professionals.

j-abrown

25 de ago. de 2010

We were interested in the 2011 Sienna and two of our friends had recently purchasednew vehicles from Arlington Toyota and they recommended that we use the same dealership. We met Robert at the convention center new auto show and found him to bevery knowledgeable and personable so we requested him as our salesman when we went to the dealership. He spent a lot of time with us explaining all the new features andwas able to find us a car with the features that we wanted as well as the color. Hehad to get the car from Clearwater and he kept us updated as to the time of arrivaland when we could pick it up. He made our experience better than any other salesmanin the past has done. The dealership was also easy to deal with as far as prices and we just felt like we had been treated very fairly. We love our Sienna and look forward to using the service dept. as we know we will get good service.Joe and Ann Brown

Satisfied08

17 de ago. de 2010

Thomas went above and beyond what was asked...when you visit...just ask for Thomas Phelps..trust me he's not the pushy kind...Went to all along Atlantic looking for a vehicle and Thomas was the only one who took the time to help me and my family find exactly what I was looking for. The finance managers there really know their stuff and are happy to help you in any way they can.Everyone there is very friendly and accepts you as you are.Would recommend him if shopping for new OR used.Satisfied customer,Lori Nelson

ksmiles1965

16 de ago. de 2010

Carl Morgan, our salesperson, was wonderful. Best salesperson that my husband and I have ever dealt with. He was calm and relaxed instead of trying to give us the BIG PITCH constantly. He got the answers to our questions quickly. He did his best to hurry up the finance guys so we could sign our papers and get out of there with our new car instead of standing around waiting. I would recommend Carl to anyone and next time that I am in the market to buy a new Toyota, I will certainly ask for him.

uga6062

11 de ago. de 2010

At Arlington Toyota, we were approached by sales representative Robert Cotney. Robert was very personable, informative, and made the whole purchase experience extremely comfortable and smooth from the test drive to the drive out. We purchased a new vehicle and a used vehicle at the same time and Robert worked tirelessly to make sure everything was to our satisfaction. He truly went above and beyond the call of duty. We have purchased vehicles from Arlington Toyota in years past, and the efficient dealership service and Robert Cotney will ensure we will continue to return in the future.

arlingtonnumber1fan

4 de ago. de 2010

Thank you to Arlington Toyota for always making dreams a reality! Many people wouldnt be able to drive cars if you werent around! Arlington Toyota is by far the BEST dealership ever!!! Thank you from the bottom of my heart Rick, Kelly, Joe and all of the Arlington Toyota family!

Pam Hart

25 de jul. de 2010

We bought a car for our son yesterday from Arlington Toyota and was amazed with the customer service we received. Thank you so much Steve F. our sales person. He searched for weeks to find just the perfect car to fit our financial situation. My son is very happy with his new car! And to the guys who helped with the situation that occurred with the trade in that we had (Little Red Mercedes): We really appreciate all that you did. Thank you so much! You guys went above and beyond the call of duty. To everyone that was involved in the sale: All of you were incredible! Thank you so much!!Pam Hart

aab

11 de jul. de 2010

I was looking to purchase my first vehicle on my own as my previous vehicle was getting old and was my first car! I was referred by family and friends to Arlington Toyota. I was really nervous when I arrived at the dealership since I was on my own with my first vehicle purchase and was not even sure what I wanted! Edric Mallard was my salesperson. He was awesome! He was very friendly, patient, and I did not feel pressured. He helped me find the perfect vehicle to fit all of my wants and needs. Mike Neely was my finance person, he was wonderful as well. The finance paperwork took no time and was completely painless! I absolutely love my new Camry. I highly recommend Arlington Toyota!

kgodfrey

8 de jul. de 2010

One month after purchasing my brand new Toyota Corolla,I was rear ended, and my car was totaled. 5 days after the accident, I was driving another brand new Corolla, thanks to the help of James Mulhern (sales) and Robert Hernandez (finance). Robert is extremely skilled with financing and numbers, and had me on my way not even a week after the accident occured. One month later I came out $1,200.00 ahead with a refund because of Robert's business practices. James helped me purchase my first vehicle and so I went back to him, and he was with me every step of the way. James is very trustworthy and honest in the way he approaches his customers. When he knew I was coming back to him to get my replacement vehicle, he and Robert immediately began the process, the night that I showed up to figure out what my options were. Christine in the collision center handeled everything very quickly with the insurance company and myself after I had my wrecked vehicle towed in. She was very easy to deal with and on top of everything.Arlington toyota is a excellent place to shop for a vehicle, and they are honest!

geewyzz

29 de jun. de 2010

I was very skeptical of this dealership after reading some bad reviews from my Google search. Plus, I was looking at driving over eight from Birmingham to Jacksonville. Well, I took the risk and I am glad to say things could not have been farther from the negative reviews I read. Steve Vargas was great to work with and talk to over the phone. Also, Steve and his manager were very open to negotiation. Hey, they even gave me a free lunch. Wonderful experience!

wborgilt

26 de jun. de 2010

I knew the model car I wanted when I went to the dealership, however getting down to the actual car was more difficult. I had many questions during the process of buying the car. Stan Bolton either responded to my e-mails or when I called responded either right away or a little later if he was not sure of the answer. He was knowledgeable in the vehicles and went the extra mile to make my buying experience great. Even on the date of actual purchase I still had a few final questions to be answered. By going the distance he got the sale, I may have walked out on someone else because my old Toyota was still running well. However Stan was the best sales person I have dealt with and I have been buying cars for over 40 years. He is a great asset to Arlington toyota and I highly recommend him to other buyers.

pmesecfd

24 de jun. de 2010

I have not bought a new vehicle since 1984 didnt believe in it, lose to much money out the door, then there is the negotiating, but times have changed. I received a phone call from New Car Manager Joe Koziol after not a bad experience but not a good one either, he was very nice and asked to give him a chance to earn his business, he came across very sincere and really made me feel that he meant it. I showed up at the dealer met Joe he asked what I had in mind on a new truck. After we decided, he had a few trucks brought up front and then excused himself after asking if one of his salesmen could take it from there. I met Robert Cotney and once again I had that good feeling of trust, we went over all options, compared Tacoma resale with the Frontier (which I was considering) and made me feel like I have known Robert for a long time. Then the cost, I had done my homework so I had a good idea of what was a good deal and what was not. I signed the papers, the whole experience was very good for me and my wife. Robert and Joe made such impression on us that my Son came 10 days later and also bought a new car. I recommend Arlington Toyota. Frank Mesec 912-729-1219

knmclucas

15 de jun. de 2010

This was the best car buying experience i have ever had and I have purchased four other cars. EVERYONE that i came in contact with was GREAT. I tell everyone that i was treated with respect and it felt like i was the only customer that they had. My situation was not the easiest to handle but everyone was patient and surprisingly enough this was also the fastest car buying experience i had without feeling rushed. I will now always be a faithful Arlington Toyota customer.

tcwoods1

10 de jun. de 2010

We just purchased a new Toyota from Arlington Toyota and the salesman was wonderful to work with. His name is Robert Cotney. He is great to work with and I highly recommend him and the dealership. Arlington Toyota has a large selection of new and used vehicles to choose from.

tennistale

7 de jun. de 2010

I originally went to Keith Pierson Toyota. I worked with a Salesman named Michael Muth. Michael was very nice and polite, but I felt like the sales manager there was demeaning and wanted to rip me off. I left there, went to Arlington Toyota. Robert Cotney had been referred to me by a fellow employee. He treated me great, gave me a very fair deal and found me the vehicle I wanted before I left. I felt like he was there to serve me and not take advantage of me (which happens a lot when you are a woman shopping alone for a car). Robert made this one of the most pleasant buying experiences I have ever had.

kgodfrey

3 de jun. de 2010

Hello Mr. Doran, I recently bought a Toyota from your store, and I have to say I am very pleased with the car, as well as the service James Mulhern gave me. Ironically, I came in and began to shop right before James was to be out on leave, but his service to me did not end. He made sure I was connected with another salesman (Steve Vargas) and even went as far as continuing to guide me through the process via the phone for the additional 2 weeks it took me to make my final decision on what model to buy. He went above and beyond. I began shopping my myself as a single female and working with James made the whole process less scary. THe remainder of my experience with Steve and (Sean in finance) went extremely well also. Thank you for everythingKaren Godfrey

aeallison

20 de may. de 2010

I had previously visited another Toyota dealer in town & was very dissatisfied with their treatment of a single woman. Robert Cotney treated me with respect & this was a very positive experience. I never felt pressured by Robert or the finance department, to either buy the car or to purchase service plan upgrades, as this was not in my budget. I came in on my lunch hour & did all the initial paperwork & went for a test drive. I came back that evening with my 8-yr old son to pick up my car. It took less than an hour & they even fed us dinner, which was a plus with a hungry little boy! I would definitely buy from them again and I would recommend this dealership and Robert Cotney to anyone looking to purchase a vehicle, hassle-free.

yoyo19556

14 de abr. de 2010

I took my 2008 Solara Camry to this dealership for the 10,000 mile service and also had a factory defect in my driver seat which was sent out to an upolstery shop and they did an excellent job. My service technician, Chris O'Toole was very efficient, personable and was extremely interested in my customer satisfaction. He is a huge asset to Arlington Toyota. I also took the car to the Collision Center/Scott Cooper as the ground effects/bumper on the vehicle was missing a clip and the bumper was not properly attached. Again, Scott Cooper took care of the problem and I am very satisfied with this dealership and my Solara. Charles Bowen is the owner of this vehicle, but it was purchased for me and therefore I drive this vehicle and take it to the dealership for service, etc.

mckee489

22 de mar. de 2010

I purchased a car over the phone with Robert Cotney and made arrangements to drive up on a Sunday to pick it up. I was amazed when the young lady who met me in the parking lot knew I was coming and what sales person was waiting for me. Robert was ready to take me on a test drive and all the paperwork was ready for me to sign. Everyone was ready for their piece of the work from the finance department to the service department. The car the detailed to perfection and waiting for me when I finished the purchase. It was the easiest and most pleasant automobile purchase I have ever made! I was on the road in my car in no time. I would recommend this dealership to anyone looking for a car. They will work with you to find a perfect match for you.

rogerhooten

22 de mar. de 2010

It seems to me that with all the trouble Toyota has been having their staff would have a little more incentive to sell their product. We were kept waiting for an excessive amount of time. I was more familiar with the vehicle, colors and options than the sales staff and the price they came up with was way too high for the car (Avalon). At times the sales staff made me feel like they were doing me a favor by showing me the vehicle. My time, 4 hours, was wasted at Arlinton Toyota. I went there in good faith to buy the Avalon. Thank you Arlington for not working with me because I ended up buying a much superior vehicle (Hyundai Genesis) for practically the same price you wanted to sell the Avalon to me.

jewelry girl

12 de mar. de 2010

I went in on a busy Saturday for my baby's 15,000 mile check up. I was told at this mileage there are two choices due to my budget I settled for the less expensive one and was not pressured in any way to do the upgrade. I was also told it would be approximately 40 minutes. They were done earlier than expected. The whole experience was much better than I had expected. I always dread taking my car in and Arlington Toyota is making this something not to dread. I have a great car that I intend to keep till one of us dies. If it is the car, I will replace it with another Corolla from Arlington Toyota. Less than a week after my purchase the computer went out, causing all kinds of problems but Arlington Toyota took care of me and got my baby fixed and back to me. I have recommended Arlington Toyota to friends and family, unfortunately my salesman is not there anymore, but I'm sure they have someone as competent.

agit8or

25 de feb. de 2010

They backed out of the deal they made and they then wouldn't honor the $500 off coupon they have on their website. While they stated all kinds of reasons why they couldn't honor the coupon, it CLEARLY says on the coupon that it must be presented at time of sale and there are no other restrictions. Stay clear of this dealership and don't waste your time.

AlexOlga

4 de dic. de 2009

Hello,Last week I was at your dealership with my friend by new car buying reason.Finally my friend bought the brand new car to thanks one employee of Toyota Arlington at Atlantic Blvd.I am glad to having chance to say thank you very much for very good job to PATRICK SOUTHEY!!!I had opportunity to communicate with him in different questions. In the sphere of sales I can describe Mr. Southey as a person who can see the goals and find the CORRECT ways to reach them. He knows how to build and maintain sales relationships with customers at any level and gains the trust of his customers rather quickly.I will recommend him and Toyota Arlington without hesitation to all my friends and potential customers!Representative APC by Schneider Electric Key Account Manager

bryandoc2b

24 de oct. de 2009

Arlington Toyota is the only place I would ever trust to by a car from!! New or Used! I just bought an amazing used toyota camry and its in perfect condition! Its funny because I have people ask me all the time is that the 2010 model! My family and I have been buying new and used cars from Arlington Toyota for years. Its sometimes scary to buy a used car but my family and I have never had one problem with any of arlington toyota used cars. The staff at Arlington toyota is like no other! They are NOT like your typical high pressure dealership! I dont know many dealerships that have a genral manager like Rick Doran! This general manager has a true open door policy...the man even assisted my family on picking out the best car for my budget! I dont know many dealerships that have an internet/finance manager like Kelly Jester, that will truly sit down with you and try to get you the best interest rate on your vehicle. Most dealership will finance you and rip you off and give you the highest interest rate possible. I was going to go to my credit union but after talking with Kelly she got me a better rate then my credit union. My salesperson was Sylvia- she is the nicest lady ever! If you are looking for a trustworthy,no pressure but very very knowledge salesperson she is the one to go to! I still cant believe she is a salesperson- she is so nice and helpful!I cant thank Arlington Toyota enough for everything they did for my family and I! I will continue buying cars from Arlington Toyota and will refer all my friends. Actually my best friend's dad who saw my camry decided to buy the new 2010 camry and the man never drove a non-american car in his life. So thank you again! Your staff is truly wonderful and helpful!

jhquick

8 de oct. de 2009

My wife and I bought a used car from the lot, then found an internal problem with the car two weeks later. We called the dealership and asked if they would help pay for the repairs. At first it seemed as if they might not assist us, but actually, the dealership paid for the whole repair. We are very grateful for their generosity and appreciate their help with everything. Thanks again.

Danny Taylor

4 de sep. de 2009

We purchased a used car from Arlington Toyota and it was an as is NO WARRANTY deal that was understood by both seller and buyer. After departing the dealership the check engine light came on and my grandaughter stopped and called me. I had the vehicle checked by my regular mechanic and ended up replacing the timimg belt, water pump, tensioner and cam bearing for fear of a breakage, as the carfax had no mention of this service. My grand daughter was commuting between Tallahassee and Jacksonville and I10 at night is no place for an 18 year old to get stranded. Before giving Arlington Toyota a chance to assist me in the repairs or at least ask, I wrote up a negative review on this dealership that I later regretted, as I never gave them a chance to make it good. The salesman called a couple of days later (before reading the negative review) to see how we were liking the vehicle. My response wasn't what he expected, especially when I told him how much the repairs cost me. He said wait a minute, let me see if there is anything I can do. Within an hour he called me back with an offer (that they didn't have to) that was a pleasant relief to a costly repair that I was more than satisfied with. I really felt bad when they got the review. I am retracting any negative history I wrote as they went above and beyond to make my buying experience better. I have bought from this dealearship in the past and will continue to. I have a 2009 Camry and will purchase a 2011 when they come out just to show them they have made a believer out of me. Danny TaylorJacksonville

jldorrian

31 de ago. de 2009

I was in a big hurry to buy a car after returning from a military assignment overseas, because the car I'd driven while overseas wouldn't arrive for another month. I had only three days to shop for a car before moving on to my next assignment. I knew I wanted an Avalon, and I knew about what I wanted to pay for it. When I arrived at Arlington Toyota, I met Barry Levine. I'd already been shopping for cars earlier in the day, and I had very little time left to shop. Frankly, I was very direct about the fact that I knew what I would pay, and that I had very little time.Barry immediately gathered information about what equipment I wanted in the car and what color I wanted. Unfortunately, he didn't have the car I wanted on the lot...but he didn't give up. He located the car I wanted at another dealership about 400 miles away, and within 90 minutes, we had a deal. As advertised the car arrived the next day at close of business, and I couldn't be happier.I showed up at Arlington Toyota with very little time, a very strict budget, and very little patience. Despite not having the car on hand, Barry made me a great deal and located EXACTLY the car I wanted. What a fantastic job!Thanks Barry!

Hollandm

19 de ago. de 2009

I ask Arlington Toyota, via email, for a price quote on a new Camry Hybrid with specific options and color. The quote I received was the best of the 15 inquiries that I sent out. I worked with Stan Bolton to add a couple of options(leather seats and heated seats). This went very smoothly with the best price that I had gotten for these options.Stan was great to work with, straight forward correct answers to questions, no guesses, no misunderstandings.We drove in from North Carolina in our trade in car(Cash for Clunkers). I've bought long distance before but there is always some apprehension as to will everything be as it was agreed on the phone. When we drove in Stan was waiting, the car was clean as a pin, parked under a shelter. Everything was perfect!I highly recommend dealing with Stan Bolton at Arlington Toyota.

oaklnfan

19 de ago. de 2009

The buying experience at Arlington Toyota was second to none. One of the main things making it that way was our sales associate, Barry Levine. When my wife and I arrived on the lot, Barry met us promptly and in a very friendly manner. He was quick to answer questions and then let us wander around as we looked at various models. He didnt try to steer us towards any particular model, rather, he let us talk about what we needed and pointed out the features of various vehicles that might best meet those needs. I should add that when we first drove through the lot, it was very close to closing time, but you wouldnt have known it from Barrys demeanor. As a matter of fact, he offered us an opportunity to take a test drive. When we did, he never mentioned closing time and advised us to drive as far as we felt necessary.In addition to Toyotas, we test drove several models from the Honda, Nissan, Ford, Chevrolet, GMC, Dodge, Mazda and Subaru lines. We drove subcompacts, compacts, mid size and full size sedans, crossover and small SUVs. We also drove hybrids from three different manufacturers. Ultimately, we went back to one of the first models we drove, the Toyota Corolla. We decided it had the gas mileage, quality and sportiness we were looking for, as well as the best price. I contacted three other Toyota dealerships, in person and on the phone and none matched my experience with Barry at Arlington. Barry made me feel as though I was a friend, rather than an adversary and I felt as though he was more interested in me finding the car that met my needs, rather than just making a sale. I believe, had he felt the Corolla didnt meet my needs, he would have advised me to go to another brand. Throughout the process, and I like to take my time, Barry never made me feel pressured to make a decision on model, accessories, etc. When it came to price, he helped me get the deal I really wanted. Closing the deal and completing the paperwork was handled by Mike Neely. He, too, was very friendly and made sure we were comfortable. He offered us food and drinks from an on-site vendor and continued to work while we ate. He carefully covered different options for maintenance agreements, etc., never pressuring us to accept any of them. We did accept an extended warranty and a contract for service at regular intervals. When it came time for delivery, Barry made sure the car was detailed, then, went through it, explaining all the features. Once again, he never seemed in a hurry and took as much time as we needed.After the sale, Barry has called to make sure everything is OK with the car and to make sure we are happy. Overall, I could not have asked to work with a person better than Barry. If youre reading this and still in the market for a car, call Barry. You wont be disappointed.

Antonio Manuel Gimenez

17 de jun. de 2009

I had visited Keith Peirson Toyota in Jacksonville about four years ago (2004) to purchase a Tacoma. I went in, told them what I wanted and each time (three times) I went in because I was called by their sales department that they could meet the terms I was looking for ,they kept trying to sell me a more expensive truck. The last time I was literaly told by the finance rep that I was wasting thier time. I ask to see the store manager where I pretty much told them that I was never coming back , that they had wasted my time and that I was going to Nissan to by a truck, which I did a Frontier . I pretty much decided to never set a foot in a Toyota dealership again. Well Arlington Toyota has definetly changed my mined, I walk in the door four years later (June 1,09) talked to Tony Gonzalez about the Tacoma, we discuss what type of truck he could help me find, he felt he could find what I needed. I went back this weekend, we found a truck which had more features than expected for the terms I requested. This took about 1 1/2 hours I was out the door. I bought a 2007 Tacoma certified 2.7 ,4cyl ,auto, access cab with extented warranty, Arlington Toyota, detailed the truck, took off pin stipes as I requested,changed the oil, replaced the airfilter,replaced the cabin airfilter, rotated and balanced the tires at no cost, and sold me a class three trailer hitch at their cost. The Tacoma runs much better than the Nissan , the cab has more room, and I can pull my boat much easier. Tony even had their detailer go back over the vehicle to take care of a couple items he felt that need adjustment without my request. I recommend Toyota products to you, and if you have a chance to be in Jacksonville go by and visit the best Toyota dealership in the Southeast ( Arlington Toyota) and talk to Tony Gonzalez , he will work within your means. Excellent customer attitude and loyalty and excellent automotive products. Guys , from the saleman, sales manager all the way to the detailer,( they pretty much kick ass) you guys will not have a bad experience and you will get what you want, or they will keep looking for you, customer satisfaction comes first. Excellent job.

Susan Cobb

6 de jun. de 2009

I visited Arlington Toyota about six months before actually purchasing my Camry. I received "follow-up" calls to see if I was ready to buy. But I was not pressured in any way as I have been by other dealerships. I went to look at cars on a Sunday, late afternoon. I decided to purchase a vehicle that day, not realizing that the dealership closes earlier on Sundays. Edric (Sales) and Robert (Financing) both assured me that it was not a problem that they were there after hours. Edric went above and beyond to get me the car that I wanted. Robert explained to me the benefits of purchasing the plan that I did to get the best deal for my money. I received calls over the next couple of weeks to see if I was satisfied with the car. Edric even called to say that my tag was in and that he would personally deliver it! We are a Toyota family and I have purchased other vehicles from this dealership. I have always be treated as if I was their #1 customer.

flynavymelville

4 de jun. de 2009

I turned my SUV in for an oil change, it came out with a check engine light, stability, and traction lights - What the heck? I immediately called over the rep and pointed this out to him. He took it back and said they would check it out quickly. Next thing he says is that it needs 2 O2 sensors, which would cost $770 to put in.I'm sorry but I'm highly suspect about turning in a vehicle with no malfunctions whatsoever, and having it come out an hour later with no additional mileage on it, but suddenly it has a check engine light and a $700+ repair estimate. My thought is that they had some junior tech do the service, which I don't mind, but I think he screwed it up and they are just trying to cover their butts and make a profit at the same time. I'm going to be writing an e-mail to the management to let them know of my disapproval of this. And for edification, my vehicle is an 04 4Runner 2WD with 55,000 miles on it and no problems whatsoever.

cbeymer

4 de jun. de 2009

I thought they were all outstanding. Everyone I talked with at Arlington Toyota was very friendly. They answered all of my questions. I would recommend Thomas Phelps as a salesmant to anyone visiting Arlington Toyota. It may be hard to believe, but I feel he is an honest person and will treat a customer the same way he wants to be treated. Thomas Phelps is very direct and does not try to hide anything. He just wants to cut to the chase.

Temarei

30 de may. de 2009

When I was in the market to purchase a new car, I looked around a few dealerships before I ultimately decided on Arlington Toyota. My mother had purchased a car there, so I believed I would not have the wool pulled over my eyes. I tell you right now, I am not at all experienced in car buying- and the man who talked to me when me and mother got there must of seen all the naivety in my eyes. I had spoken earlier online to the general manager, and I wish so much I had gotten the car she offered to me. Despite his politeness, he was pushy. Despite the fact he was saying "Arn't I doing you good? Arn't I getting you a good good deal?" It was clear he was just trying to smooth me and my poor grandmother over. I eventually ended up purchasing a car type I was not completely happy with, simply because I was nervous and just wanted to get a car and get out.The car I originally wanted was an LE, and I was told I could not find one there my color. I was told that a CE would be available, and I asked the difference. He said the only difference was power seating, but the overall cost of a CE was much less than an LE and I did not know that.This guy made me promise PROMISE to give him "all excellents on the survey" and look what happens a month later after the purchase, I did not give me all excellents because to be perfectly honest I felt cheated. This sale person actually calls me up and complains to me "Why didn't you ask me to switch salespeople? I would of rathered that then you giving me a bad review" among other things and then hangs up on me rudely.I am frankly appalled that such a young girl and her grandmother were treated this way. I will keep my car, simply because It is a necessity for me now with work and school - but I cannot approve of at -least- Charlie Dillard's sales tactics and overall attitude.

yaris125

12 de may. de 2009

I will recommend Steve to any one who needs a used or new car. Steve was awsome, we went in looking for a good used car with low miles and a low price. I wasn't really into what I was being shown because of the price range I wanted to stay in. Steve suggested that we look at the Toyota Yaris, I at first thought oh Gosh, but I test drove it and it was perfect for my needs and definately being new had low miles. While test driving I told Steve I was Toyota head strong and my husnband was Honda head strong and that unless he could get us in our price range ,my husband was going to look at Honda's, needless to say we drove our little Sport Onyx Toyota Yaris home that night.... Steve Thank you, you were awsome even though I was not the best customer to deal with..Robert the finance guy made life in hectic world of Finance a better experience than what we have experienced in the past with other finance guys in other dealer ships. He was great and funny to help ease the transaction of getting into a new car..ARLINGTON TOYOTA IS AWSOME!!!!Thank you,The Weber's are indeed enjoying their Toyota Yaris...Pam & Joe

stevens

11 de may. de 2009

Barry made our experience one of the most pleasing ones I have ever been a part of. I find purchasing a car one of the most stressful ones out there. Not only did Barry do a great job on selling me a Prius for my wife I turned around a week later and bought a Highlander. WE are now part of the Toyota family having been Lexus drivers for years. Barry went the extra mile whether it was driving to our home or answering our many questions.The dealership was clean and everyone was wonderful. The cars were perfect upon delivery.

maremonks

10 de may. de 2009

We have been looking at buying a Camry Solara Convertible for a few weeks. We stopped by this dealership 2 or 3 times, test drove a car and left without being pressured to make an instant decision. On the last trip we met with Torry Sessoms, and he answered all our questions, was very knowledgeable, and exuded a real sense of confidence, which put us at ease. Torry also provided a great option. They did not have the car we wanted on site but were scheduled to get one within a week. We made an agreement to purchase the car sight unseen with the caveat that if we did not like the color when it came in we could cancel the purchase. Ben Kennedy, the Sales Manager, was also very helpful, and made us comfortable in making the deal without seeing the car. The offer they presented was quite attractive, and they worked with us. Robert Hernandez put together the financial paperwork very quickly, and the process seemed to go much more smoothly than it did the last time we bought a car about 8 years ago. In addition to all that they fed us while we were there, and that was quite a treat.

fembrian

10 de may. de 2009

As always we always have a good experience in buying car. Being said that we bought 4 cars with this dealership. We always recommend your dealership to friends and family. I like Toyota cars cause it's a highly dependable car. Debi Rellama, our sales agent did an outstanding job and good salesmanship. She's a big asset to your company.

jnp1547

10 de may. de 2009

Debi was very professional and pleasure to work with. She was able to bring me the deal I asked for with no crazy back and forth.I would no hesitate to recommend Debi to friends and associates.The finance manager was also great. He didn't pressure for more add ons.

myponi1

9 de may. de 2009

We had a wonderful experience with the Dealership.Everyone was very friendly and really tried very hard to make our Deal Happien.We will go back to the Dealership for the future vehicle purchases.My Husband and I are very happy with our new Rav 4.sincerely,Damon & Lori Martin

8834

9 de may. de 2009

Salesperson was knowledgeable and helpful and seemed concerned with actually helping me find exactly what I wanted, and not just with closing a deal. Inventory was very good, and so were the terms. We were provided with food while waiting for our new car to be detailed. I was provided with a rental car at no charge when I returned for accessories that were owed me. Very good buying experience overall.

toyotarocks

7 de may. de 2009

I did my research and shopped around. I received a sales quote on the vehicle I wanted. I let them know that I didn't have a lot of time and wasn't interested in they typical back and forth with a dealership. I was assured that wouldn't be the case. I ended up buying a new Camry from Arlington Toyota because they had the best price and were easy to deal with. I would definitely recommend them.

mary52478

6 de may. de 2009

Issues have been resolved by the dealership. Overall customer service, good. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

notoriosa07

4 de may. de 2009

First off, this is one of the best dealerships I have ever bought a car from. I had first tried Coggin Toyota at the avenues in Jacksonville, FL and I wasn't happy with how pushy and arrogant the sales personel seemed, then I tried the Arlington Toyota and I met Rey Collazo, and he was awesome! He was very laid back and gave us our time to think things through. Also we were in and out with our new car in 4 hours! We weren't there all day which was great. We got a lower payment than we that we would and it was an overall great experience. Thanks Arlington Toyota, I love my car!

Dunpool

29 de abr. de 2009

We have owned and dealt with Cadillac's for 22 years.Our experience with Arlington Toyota was as great as our Cadillac experiences.Our salesman, Stan Bolton was great to deal with. He never pressured us in any way,let us drive different Camry's until we found the one of our dreams. Ben Kennedy,the sales manager was also great. We told him we did not want to sit around hour after hour waiting to hear what kind of deal we were going to get. These two menwere up front with us and made us feel special. The night we picked up our new Camry,we even ate a hamburger with Stan while our deal was being drawn up! What a great experience!We will refer Arlington Toyota to all of our friends and family!

RogerinJax

29 de abr. de 2009

We needed a good van, so we wanted a Toyota, but the budget required getting a used one. After looking around for a few weeks, we spotted one on the website for Arlington Toyota. I called to ask about it and was greeted by Tony who was polite and very helpful. I was greeted at the dealership door with the keys to the van I wanted to test drive. When my wife and I got back and wanted to buy it, the rest of the deal went very smooth and easy. From my first call, I felt like a valued customer to Tony. I still do.

skipinjb

25 de abr. de 2009

I recently purchased a Toyota tacoma from Arlington Toyota in Jacksonville. I had the pleasure of dealing with Sylvia Brummitt. She was very knowledgable and very enjoyable to deal with, I would reccommend her to anyone who is interested in purchasing a new vehicle. Andy was the money guy. Andy was very receptive to what i wanted and was willing to pay and there was very little haggling over price. Mike Neely was the paperwork/finance guy. He was informed of my intense schedule and had everything in order for me to sign and get on my way as fast as anyone could have done it. I have been telling my family and friends about Arlington Toyota's simple car buying experiance. Skip Smith

Cindi McLaughlin

19 de abr. de 2009

The service was excellent. We had never bought a used vehicle before. But when it came to buying on for my daughter there experience helped greatly. I would not have gone to any other Toyota dealer. They were spectacular from the moment we arrived on the lot to the moment we left. They met our needs at all times and answered all of our questions. Thanks Arlington Toyota.

cottbr

18 de abr. de 2009

I started shopping October 2008, not knowing exactly what i wanted at the time. Well i was fortunate enough to have Sylvia assisting me in my buying experience and it was by far the easiest purchase that I have ever made. She broke down my options to me and worked to find a truck that i could afford. I will never shop anywhere but Arlington Toyota again thanks to Sylvia Brummit.

tj

18 de abr. de 2009

Juan is AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

mbrowning

15 de abr. de 2009

The actual visit was to pick up a part for my Camry. While not needing to get a vehicle immediately, we decided to look at used cars for my daughter who is 19 and in college. (She was driving my Camry). She wanted a truck, believe it or not. I have bought my last 5 vehicles (all used) from there so I decided just to look. Rey spotted us, came out and was very friendly and down to earth. He did not try to 'push' anything on me - asked about the use and all, and indicated what a good used vehicle it was (and is). We went on a test drive: Rey was so very nice and funny - just great to deal with. They let us drive the truck to my daughter (who was home on Easter Break) and of course she feel in love with it. We agreed on a very fair price through Rey and Jesse (who was also very nice and wore a Mickey tie!). My daughter is so proud and I am glad that I went to Arlington Toyota once again. In fact, when my son comes home from college, we will look there, possibly trading in the RAV4 that we purchased there 5 years ago that has been a wonderful car, too! I have never been dissatisfied with Arlington Toyota, anything we have worked together on has had a good and fair outcome. I have recommended Arlington Toyota to many people; and will particularly recommend Rey. Thank You, Arlington Toyota, Rey and Jesse!

PapaBear56

8 de abr. de 2009

Mike was very friendly and helpful. I had a sensor problem on my Matrix and came in on a warranty check-up. It was a real pleasure working with him and I look forward to working more with him in the future. Mike got me a price on an item I will be purchasing for my car as soon as I can afford it.

gdavis2009

4 de abr. de 2009

I have been looking for a new truck for almost 3 months and found several that I liked. Every Tacoma that suited my wants was off the charts in my price range. I sat in atleast 15 dealerships and had about 4 sales people laugh in my face at the offer I made. Mr. Wootan was my biggest aid in making the purchase, he made contct every other day if not every day, not a nagging call but calling keeping me updated on his progress and keeping me informed on what he was working on.

kenmjenkins

3 de abr. de 2009

I came in for a battery for a Prius. I called from Fernandina and parts told me battery was in stock. When I arrived it was not in stock. Joe and Debi turned a negative into a positive. I got the battery later and bought a new 09 Prius instead of trading in the 04. I handled the transaction for a lady that Selena manages a home for in Fernandina.The team went out of their way to rectify the problem and Mrs. Houghton , at my recommendation , bought a new Prius from Arlington instead of a Georgia dealer I know. I personally have bought 19 new vehicles from the Georgia dealer over the past ten years. I will buy future vehicles from Arlington because of Joe ,Debi and Pat.

rajrueben

3 de abr. de 2009

Arlington Toyota, Excellent service from these guys. No gimmicks.. they took care of every thing, the price was right .., not much bargaining.. the sales person was so nice , very professional attire. they worked get me financing.. everything was taken care ..

nmpitas

29 de mar. de 2009

I have bought many vehicles, the people at Arlington were Superior, friendly, attentive, and sincere. We smoothly negotiated a fair price with options, scheduled appointments for the options to be installed and completed the sale. A truly great buying experience from the moment you walk through the door, to the first oil change. I have nothing but great things to say about the people at Arlington and would not hesitate to send family or friends there.

jsrooker

28 de mar. de 2009

Debi and the entire Arlington family were great! As a first time buyer of a new car, they made the transacation painless and I was able to trade my old vehicle for the new one. In a matter of minutes ( and a free lunch!), I was driving my new car back home- an idea that I didn't even think could happen since I pictured so many hours of haggling and paperwork going into buying and trading cars. Debi and the financial manager were able to work with me for an ideal monthly payments and warrantly options. Not only is the staff great, but the packages they offer can't be beat! I would recommend this dealership to anyone, especially those nervous first time car buyers such as myself!

gscott

10 de mar. de 2009

As much as I dread going to buy a car this was a most pleasant experience. Everyone was very helpful and cooperative . I was very pleased with the outcome and will go back there to buy another car. The salesman answered all my questions to my satisfaction. I was very impressed with the dealership.