Les Baker

16 de ago. de 2016

Last week I took my F250 in for service. I have a service agreement and it is on the computer. Under my service agreement, my service is free but I was charged $245.83 for an oil change and fuel filter change. I got home and checked my agreement and all this should have been free. I drove back to the dealership and the money was refunded to me but the information about the agreement was on the report the service person had. He just did not see it. I could list other things, but why take the time.

Herringjames

7 de ago. de 2016

My entire dealing with Arrow Ford and Clay Anderson has been nothing short of excellent! Clay my salesman was very professional and helpful from the first time I spoke with him . He has answered all my questions and returned every phone call and text message. Did not feel pressured at any time. They did not try and slip some hidden fee in on me . What Clay told me was what I got! Very proud to deal with someone that will look me in the eye and shake my hand . Thank you Clay Anderson and Arrow Ford!

L. Powers

4 de ago. de 2016

Third car I've bought from them. Told Travis what I wanted and after some negotiating, he got it for me. Andrew the finance guy was great as usual. I'll go back. Dealership needs art!

R W Speer

26 de jun. de 2016

Bob Crozier was really professional in our entire dealings with him. He answered all our questions and treated us with respect. He told us he had only been there for about 3 months but he acted like a real gentleman and professional. We also really appreciated Loy and his treatment to us and tried to get us the best deal possible. We would recommend these two gentlemen to anyone needing a new car. We are really enjoying our new Ford Edge.

Desiree

27 de may. de 2016

I was shopping for a used car because I didn't think I would qualify for a new one. But with the help of Marcus I was able to get into a new 2016 ford focus! This is my first 2000 car and I'm super happy!

Chris W

24 de may. de 2016

Great experience, Scott Jacobs was my salesman and he made sure everything ran seamlessly. It was less than two hours between showing up at the dealership and driving away in the new Shelby. There was none of the typical sales pressure or games and the whole staff was very professional. They even gave us more than expected for our trade in.

"Gene lemley"

27 de mar. de 2016

This was number 5 automobiles I have bought from them and will keep going back thanks to Greg Nuckols great salesman.Told Greg what we needed and he got us in it and the wife's happy.People there go out of there way to greet you even though you already working with salesman.Finance department pretty darn good to.Thank you

Al

19 de mar. de 2016

After going to several other dealers I nearly called off looking for a car. Then I ran across Arrow Ford Mitsubishi. It was a completely different experience. Everything was straight forward. I'd definitely consider this dealership if I need another vehicle. And I'd recommend them to all.

"Breiana Bell"

17 de mar. de 2016

I needed a vehicle and iv heard a lot of great things about Arrow Ford, so I decited to give it a try. From the moment I walked into Arrow Ford Megan Nichols greeted me with such positive attitude, we got things on the roll and she had me set up in no time. I cannot thank Megan enough; she made everything easy to understand without all the stress, Megan kept me smiling and laughing. I can honestly say I had a FUN experience getting my vehicle thanks to Megan. I still talk about Megan and her great personality. I'm so glad I went in to Arrow Ford the day I did. I will continue to let people know about the wonderful experience I had with Arrow ford and Megan, it is definitely a day I will never forget! Thank You, Megan Nichols and Arrow Ford.

Sam

13 de mar. de 2016

I had a great experience with arrow ford my dealer malcom went out of his way to help me in finding a car that fit my needs. I recommend every one that is looking for a new or used car to arrow ford and malcom he will help you when others look the other way. Over all I'm happy with with everything and you will be to . Remember find malcom and you will drive away happy

Donna smith

6 de mar. de 2016

Positive trade experience with Travis Smith. Efficiently handled, very detailed oriented, great understanding of vehicle being sold. Very personable, definitely will return to Travis for another trade.... You should request him

DOrtiz

23 de feb. de 2016

My experience was amazing, Will Hopkins was absolutely fantastic, he helped in every way possible and went over everything inside my new car, set up my Bluetooth, he was just amazing! Thanks to Kyle Kevil I got a fantastic deal, he was the best! The finance department was great too! THANK you guys so much!

Amber Mayhugh

14 de feb. de 2016

Scott Jacobs was very kind and patient while letting me find just the car I wanted. He spent 6+ hours with us. He really made the buying experience very worth while. He never pushed me or made me feel like he was selling me a car just here to help!

The Barron Family

7 de feb. de 2016

This was by far the best car buying experience we have ever had. We were just looking and ended up buying. Our Salesman Brant Bunker was helpful and honest. We were at the dealership for a total of three hours and that included browsing, test driving, financing and buying. We were introduced to everyone including parts and maintenance in case we needed any services in the future. We were treated with respect and were not just stuck in a cubical. Great Job Arrow Ford we will be back!

Joan Shrader

5 de ene. de 2016

I had a small concern that I shared with Kathy Suttom; however, I am pleased with my service.

DocWildcat

5 de ene. de 2016

We went looking for an additional vehicle and ended up replacing both of our current vehicles as well due to repairs needed. The staff at Arrow Ford were great to work with and they helped us to identify the right vehicles for our needs and worked with us to get to the price point we needed in order to make it happen.

Jeromeoeo Strange

31 de dic. de 2015

Best place in town. Great customer service. Receptionist was the most curtious I've ever known.

William Taylor

31 de dic. de 2015

Slow in completing buyiing transaction compared to other dealers.

Michael and Lendsae

23 de dic. de 2015

Arrow Ford Abilene, offered us the best buying experience by far. Everyone we encountered was welcoming, professional, and very knowledgeable. No high pressure sales. They paid close attention to the details of which we were looking for in a new vehicle, price range. To our salesman Jeff, thank you for everything and for taking the extra time to explain all of the bells and whistles on our new truck! Michael, you are the man, thank you. Andrew in finance, you were on point and we were finished in no time. Mike G in the accessories department, thank you for getting our bed cover ordered and installed before we have to go out of town. We appreciate all of you for going above and beyond and we look forward to dealing with you in the future. Arrow Ford is the only way to go!!!

Bob

23 de dic. de 2015

I had an electrical problem and no appointment. The gentleman from Quick Lane checked my battery, found it needed replacing and put in a new one. I was quickly on my way feeling grateful. It's the kind of service I've always gotten at Arrow Ford.

Jose Tellez

23 de dic. de 2015

took my F250 in for service on Saturday to get my oil change, tire pressure checked, drain water separator and replace reservoir hose to the windshield wipers. Needless to say, they could only perform an oil change and were more interested in selling me a fuel filter since I had asked them to drain fuel water separator. They could not perform other minor services due to being extremely busy and not having a proper technician. Anyways, great facility, poor customer service, wasted my Saturday, very inconvenient . Had to schedule a service appt. for reservoir hose and drain water separator.

Zack

22 de dic. de 2015

Totaled my car and needed a new one, looked around and found some that I liked at arrow. My salesman Adam, came to my house and picked me up not once but twice, very easy experience, great people and an even better car! Would 100% purchase from them again.

Cynthia Jones

22 de dic. de 2015

When I came in I was asked if I wanted my tires rotated. I told the lady "no, I just came from the tire company I purchased my tires from and they had rotated my tires. When I finally got called to check out they told me they had changed my oil and rotated my tires. I told them they were not to rotate my tires because they had just been rotated at the tire place I had purchased my tires. They had to take my car back and unrotate my tires. It all worked out but it wasted a lot of my time. I just wish the lady that asked me had really listened to what I said. It was not the lady in the oil change place. It was a lady in one of the Service Cubicles.

Mary Solis

22 de dic. de 2015

It took two hours to have the oil changed in my car. This is not acceptable.

Jerry L iggins

20 de dic. de 2015

Great experience, no hassles and everyone was super nice to deal with. Especially our salesman, Scott Jacob's.

HULAN ROBERTSON

20 de dic. de 2015

Got oil changed it was faster then in the past so it was all good for us this time.

Kristin

16 de dic. de 2015

Salesman Adam K. was excellent. His customer service is excellent and I got a great deal!! I couldn't ask for a better experience in buying a vehicle! All of the staff was very professional and helpful!

rbkk

16 de dic. de 2015

Thanks to Adam and Doyle I was able to drive away in my new truck in just a couple of hours. Smoothest car buying experience I've ever had.

TJReams

14 de dic. de 2015

Efficient as usual, Friendly helpful people. Clean Facilitates

R. ALLEN

13 de dic. de 2015

Dealing with Keri was a very pleasant experience for my wife and I. Thanks to her we found the perfect truck. The reason we bought a new truck was because the service dept. could not seem to repair a problem with the truck we had even after keeping it a week and telling us it was fixed, a month later same problem. The problem I have with the buying process is that the finance folks at Arrow decided to take off 2000.00 dollars on the trade value of our old truck for a problem the service dept said was fixed but wasn't. It's like we penalized 2000.00 dollars for their mistake. I sure would like to have that money back.

William Belyeu

12 de dic. de 2015

Kyle was very helpful and easy to work with. I would recommend for anyone looking for a car to talk to Klye.

Gdgoose

10 de dic. de 2015

Was a very pleasing experience, salesman was first class. Would recommend salesman to any family and friend and know they were treated with dignity and respect.

Billy Stone

9 de dic. de 2015

Excellent courteous service staff friendly facility nice and convenient.

Stephen

7 de dic. de 2015

It was a very pleasant experience buying a car from Arrow Ford. They were friendly and easy to work with. We live out of town and coordinated most of the process over the phone, which wasn't a hassle at all. They even delivered the vehicle to us. Thank you, Arrow Ford.

TJReams

5 de dic. de 2015

My 10th vehicle form Arrow Ford. I am very happy with Maria Carducci, she is more like family than a sales person. I would recommend her for anyone purchasing a new vehicle.

Maria Folk

21 de nov. de 2015

Very happy with the service we got. Zane Goggins was wonderful and make our experience very pleasant. Financing was done thoroughly and quickly we didn't have to wait hours. I would definitely recommend Arrow Ford to everyone. Thank you.

Susan Barber

19 de nov. de 2015

I did not appreciate you keeping my car for two days for a simple recall. It seems to me that this is your standard practice. You overbook your service and repairs department and just make it standard practice to keep cars for two days. This is totally unnecessary. Your employee told me all that had to be done on my recall was to check to see if it needed to be replaced or not, and after mine was checked, it did not need to be replaced. So why did you keep my car 2 days? This is so inconvenient. This is not the first time I have has a problem with your service department.. I had another recall last December and your mechanic did something to my car that caused the tail lights to stay on even when the car was turned off. One of your reps had to come to my house and rig it up so the battery would not be drained overnight and I had to bring my car back the next day. I will say that your representative was very nice and as helpful as he could be, under the circumstances. I would never bring my car into your business for any repairs other than the recalls and would certainly never buy a vehicle there that might have to go to your service department..

Danny Bryant

15 de nov. de 2015

good people doing a good job !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Estella Rocha

13 de nov. de 2015

Always. Friendly and so helpful . Thank you so much. Always take care of my needs.

Brenda Klepper

12 de nov. de 2015

I have purchased several vehicles from Arrow Ford. I always expect and receive the best customer care at this dealership.

Robyn Sellers

9 de nov. de 2015

Battery water was low when I checked it a less than a week later and the Check Coolant light came on in about 4 days after the service - which I still have to call them about. I took the truck on about a 1400 mile trip and all except the above was fine.

Weldon Wheatley

5 de nov. de 2015

Car was recalled to upgrade software. After the work was done I had to reset the clock and other programs. It would have been nice if the technician had done this.

Bryan R.

4 de nov. de 2015

Will worked with me almost 2 months. Till we find the right truck gor me his patience paid off for him and me. I just thank arrow for everything .

Terrence Jerome

3 de nov. de 2015

Waiting room for express oil change was FREEZING COLD

Larry Carpenter

29 de oct. de 2015

Everything at Arrow is GREAT. The sales personnel are very helpful. no hassle just good quality service. I would recommend Arrow Ford and salesman Court Alford to anyone. Thanks Arrow Ford

Andrea Brooks

29 de oct. de 2015

I am super excited about my Ford Edge! This is my first Ford and certainly won't be my last if I can buy them all from Arrow in the future! I would like to specifically mention Greg Miller (Finance Director) and Harold Brooks (Salesman). Greg was awesome! He went above and beyond to secure a deal that I could live with. Harold was a fantastic 'Traffic Cop'; making sure everyone was doing what they needed to in order to close the deal! I never expected to go from owning Chevrolet vehicles (last 30 years) to switching over to Ford, but because of Greg and Harold I am so happy that I did! The icing on the cake is that Harold delivered the vehicle to me; I did not have to travel the 3-4 hours to pick it up.

Matt and Lisa

28 de oct. de 2015

Our son went on line and found us a used F150 we were interested in. A little uncomfortable about purchasing a vehicle we hadn't seen or driven, we called, and talked to Adam. Our prayers were answered! Adam immediately made us feel at ease and gave us exactly the information we needed. Adam explained what he could do for us, what we needed to do, and anything else we might need. Very efficient and knowledgable. Doyle called us with all the financing information, Adam was still there guiding us along, we completed the deal! We never felt pressured or uncomfortable at any point. This all began around 9 am on a Saturday. The next catch to this purchase was, we live 500 miles away in NM. They just so happened to have another employee, Armando, that was coming to Albuquerque the next day! By 2:00 pm the next day, Sunday, we were signing the paper work, handing over the trade-in, and driving away in our new F150! All the while this transaction was going on, Adam was checking on us, answering all our questions, and taking care of any detail that came up. Armando took the time to show us how all the new technology worked. Doyle had all the paperwork ready to go. The fastest and most efficient car deal we've ever done! Adam is still contacting us to make sure we are completely happy! The service is unbelievable and greatly appreciated. We hope to drive through Abilene and meet him someday soon. What a great weekend! Thank you Arrow Ford. The standard has been set for purchasing vehicles!

Roddy Bruce

28 de oct. de 2015

Went to the dealership and met up with Armando, I have known him for several years at Arrow Ford. He went to every effort to find what I needed in a car. Followed through with the sale very professional and was friendly as always. That is why I have delt with Arrow Ford for so many years.

Betty D n.a.

26 de oct. de 2015

Kathy Service dept. Manager has not even returned my calls. They over charge me every time I have my truck Serviced. They keep it up to seven days at a time. Even though I have an extended warranty, they want to charge me 100$ Deductible every time. They won't return my calls. I'm tired of being treated like a nobody every time I walk into their facilities.

Paul Martinez Sr.

25 de oct. de 2015

Awesome way to take care of customers. Everyone was friendly, maintain was perfect.

Richard Wasson

22 de oct. de 2015

Very good and treated well low price. Wait was slightly longer than anticipated.

Sybil Carby

20 de oct. de 2015

I bought a mustang from Adam and I got a great deal and I love my car!

Moose

18 de oct. de 2015

Everyone I came into contact with at Arrow treated me more like family and less like a customer or stranger, they were all very kind and professional and seemed happy with their job and the company they work for. My new to me truck is just what the doctor ordered and any question or concern I had was answered or dealt with quickly and painlessly, anything that wasn't know immediately was soon found out and answered or solved ASAP. This was the smoothest and best car buying experience I have ever had at a dealership. I walked in not sure if I was going to buy anything, just browsing really, and left with a vehicle I am very pleased with and a great deal. If you are even mulling over a new ride, stop in and let them show you how it should be done. Will Hopkins, in particular, made the experience as pain and stress free as car buying can be. You will walk in a customer and walk out with a new car and a new friend. Thanks again Arrow and Will!

David Tafelmeyer

14 de oct. de 2015

had oil change service in 30 minutes, and they were friendly

DTs 5.0

9 de oct. de 2015

I purchased a 2016 mustang gt. The staff was very professional and accomadating. The pricing was competitive with big city dealers. Overall, I was very satisfied and would shop here again.

Leslie Duggan

8 de oct. de 2015

Had a time for vehicle to be serviced and looked at. I am from out of town and did have another ride, but they said they would call when they were working on it. After 3 1/2 hrs of doing other errands and no phone call I went back to dealer to check on vehicle and nothing had been done. I guess that's why they hadn't called but a little customer service of calling and letting us know that they had computer issues is asking to much. When I did arrive back they then got the vehicle in and did some of the work I requested.

Kenneth

6 de oct. de 2015

Bought a 09 Ford F150 from Zane Groggans. He did a good job getting the truck ready for me and was exceptional in our dealings. It was my first purchase from Arrow and I was really happy with the whole deal! Thanks Zane!

Robert Maloney

30 de sep. de 2015

a took my car in for a recall on the door latch. The work was done quickly and the door latch has not been a problem.

Jkeith

27 de sep. de 2015

This has been our 3 vehicle from Arrow and the main reason why we continue to go to only Arrow is because of Adam!!!! This dealership truly has a hero! He is a person we never consider a "salesman", he is way more than that. He provides friendly, passionate, and thorough service. He constantly stays in contact with his customers to be sure they are and continue to be satisfied with their purchase. I only hope that Adam's supervisor is truly aware of what a fine employee Arrow has. You all hit the jackpot with Adam! Keep him happy, and customers for your company will continue to multiply. Thank you again Adam! June/Michael Keith

John Norton

22 de sep. de 2015

Always good !! What more can you say .!!!!!!!!!!!!!!!!!!!!!!

Donald Kozeniesky

22 de sep. de 2015

Cynthia was extremely helpful and went to great lengths to make sure we were satisfied and happy with our purchase. Cynthia is a great salesperson.

Sherry Brown

16 de sep. de 2015

Jose was very helpful setting me up to get my truck in and arranging for a ride to work and back. I really appreciate you having this service because it takes the stress out of having to leave your vehicle. Thank you! Also Lana in Quick serve walked me through the items I had serviced and educated me on things answering all of my questions.

Anne McDonald

16 de sep. de 2015

Bought an awesome 2015 mustang! I was able to get the car I wanted quickly.

Karen H.

9 de sep. de 2015

I went in for oil change filter, tires rotated. Informed of needing replacement tires soon.

R Miller

5 de sep. de 2015

service department is super great as are the service people

SarahAtkinson

4 de sep. de 2015

I bought my son a used truck to go to college and brant bunker was awesome! He helped with everything from start to finish. Arrow ford is the BEST!!!

Karen Chaney

3 de sep. de 2015

It was pleasant. Service was prompt and thorough. I will be coming back and I will definitely recommend Arrow Ford to my friend and family. Everyone was friendly and courteous. I was told it would a couple of hours but it was not near that long.

Alyx Castillo

1 de sep. de 2015

Went in and bought a new escape from Brant Bunker and he was very helpful a great salesman. Also Robert Van Cleave was very helpful. Definitely a great experience!

Precihelle trammell

29 de ago. de 2015

Great service. Got my monthly payment to where I wanted it and I was out the door with my new empala. Thanks to joe

William and Peggy Strickland

29 de ago. de 2015

There were a few hiccups at the beginning trying to find a truck with everything I wanted on it. Michael, Owen and Jeff stayed right in there until they found exactly what I wanted. I know it was a lot of work for them but they made it sound like finding the perfect fit for me was just as important to them as it was to me. Yes I would and already have bragged about how hard they worked getting my perfect new King Ranch. If they get to see this I really want to says ?Thanks?.

Gandy the abileneane

29 de ago. de 2015

Recently I bought a new Ford Focus ST from Arrow Ford. I am very happy with the car. Customer service was great. Zane and Mr Van Cleave were great and treated my father and I like me mattered and focused on get us the car that we needed. So I say again thank you Zane and Mr. Van Cleave.

Tommy L

29 de ago. de 2015

I have bought several trucks and cars from this dealership because they treat me great and alwsys give me a great deal

Kevin Harney

25 de ago. de 2015

bought car on line sight unseen, dealer was very honest and guided me through the process in a very professional and friendly manor.

Tom Revoir

24 de ago. de 2015

It was great....sales rep was really well informed.....he was really into sealing the deal I was looking for. ....

mmillertexas

23 de ago. de 2015

Bought a new Ford F 150 XLT and thanks to the salesperson we worked with, it was an enjoyable and pleasant experience.

ZMC

21 de ago. de 2015

First vehicle purchase went smoothly. Absolutely no issues occurred.

Demetrius Gandy

20 de ago. de 2015

ZANE GOGGANS was excellent in all ascept of what a future car own needs to know to purchase a vehicle

M

19 de ago. de 2015

Was searching for a good used Suburban and Arrow had one on their used car lot. I drove it and liked it so i bought it.

Kay Richards

15 de ago. de 2015

Jose in the service department is great. Wonderful customer service

tkerr

15 de ago. de 2015

When we visited Arrow Ford for this purchase we came in contact with Adam. I did not want a new vehicle I needed one so he had his work cut out for him. He was fantastic from the very beginning. It took me over a month to decide if I wanted another Explorer or change to a Fusion or Edge and he was very patient with me. He even told me to take enough time to be sure as he wanted me to be happy with it. He was great, he kept me updated on new inventory and I probably drove half a dozen vehicles. I finally decided on a Fusion then took a few more days to decide exactly which one I wanted. The day I of purchase we took care of things on the phone and when I got there that afternoon he had everything ready to go in finance. It was quick and easy. The finance guy was also great. I have always bought from Arrow Ford and my previous salesman is no longer there but I'm very glad Adam is. We will definitely call him next year when it's time to get my daughter a vehicle.

Clyde Watson

13 de ago. de 2015

Work was not completed the first time and I had to return the second time. I was to have received a rental car and after 45 minutes it had not arrived. They had the car ready soon after.

Arrow Ford

12 de ago. de 2015

Purchase a truck from a young salesman named Bryson Florez. He was very patient and an excellent salesman! I thought I had the truck I wanted the first week, but couldn't get the manager to put a new tire to match the new front right. So about 5 days later Bryson called and said there's a new used certified truck that just came in. I went and looked at it and the next day I purchased a certified truck that fit my needs better than the truck the week before that wasn't certified for about the same cost. I'm sure glad I held off and Bryson called me!! Thanks. Sincerely, Kurt

Kelly Dunlap

10 de ago. de 2015

Excellent.Arrow makes it convenient and easy to get things done.

Robert Parramore

8 de ago. de 2015

Dropped truck off Friday was told it would be first week before they looked at it that's was ok Monday afternoon called they hadn't started on it Tuesday called several times they were not available didn't return phone calls. Pickup did get serviced but I felt that if I had not called as many times as I did might not have got it out when I did. Arrow ford is still my dealer of choice and I like Fords new truck this experience does not change my mind I still like Arrow. We were In a bind needed the truck ASAP. Thanks

Darrell James

3 de ago. de 2015

Staff was very helpful in determining what type of pickup bed cover would be the best for our pickup. It was purchased and installed in about 45 minutes and looked like it came from the factory. Great job Arrow Ford.

Thomas Heger and Ying Heger

30 de jul. de 2015

I had my front window tanned and it come out perfect. I really like it. they have good customer service. and I will recommend my friend to them.

Albert Stansbury

29 de jul. de 2015

service was timely and all employees were very cordial and helpful

timeteacher

29 de jul. de 2015

From Ft. Worth, had an Escape break down on Saturday evening. Had Extended Warranty that covered the issue with the throttle housing, and towing. Sat I called an old friend who has his own repair shop, managed to get it there for him to look at. He hooked it up to the computer diagnostic, told me what it showed. Told me to take to Arrow as on warranty, wrote the code down . Monday morn was at Arrow at 725am. Service tech knew the friend taken to Sat. said they'd get.it towed,let me know as soon as they verified problem, and how long to fix. I told him I had to be back in Ft. Worth Wed. for an important meeting with my employer so I needed to know asap. Right after lunchtime I get an automated call from Ford roadside assistance telling me wrecker on the way. I went by the friends shop to be there, little upset it took 5+ hours to get a wrecker. I waited and waited. No wrecker. Finally roadside assistance calls back to check, be sure picked up. Told them no. They called the tow company, then said he was finishing another job, would be there in 30 minutes. At that point , around 2pm, I left the key with the friend, told him what they said. Was not real happy. An hour and a half later, after I called the service manager at Arrow the tow truck showed. 330pm. 8 hours it took to get it picked up. The service manager kept telling me they had it because a work order was written at 11am and wouldn't be until they did. I told her no , I was looking right at it. She said maybe they got the wrong one but would check. She never called back. The wrecker arrived though so I let it go, but a day was wasted. Tuesday I waited until 2pm, no word, so went by Arrow to check on it. Originally was told the throttle sensor or housing itself would need replacing. When I got to Arrow they said it was ready. Surprised no one had called I asked the clerk if sure, had they just needed a sensor. She said yes. I checked out. The friend with the shop asked what they did. I had to take back a 4runner he loaned me so showed him the paperwork.. He read it, told me no sensor replaced, Arrow simply reprogrammed the computer. I asked if that would take care of it, he shrugged, said be surprised if did from his 40+ years of experience but drive around town a lot before heading back to Ft. Worth. He was right. I got about two miles up on the highway and the engine light came on again and it started missing when changing gears. I made it back , called Arrow, left a rather strong message on their service managers voice mail, told what happened, please call asap. Never heard a word back. Took back to friends shop, asked if he would fix. It may cost several hundred dollars but I'll know it's done right. Had to reschedule meetings in Ft. Worth, which was not easy, all because of Arrows lack of concern, unprofessional attitude, wasting a day trying to get towed, then not fixing right. Plus I will have to pay since they didn't fix under warranty right. Total fiasco. Never had these kind of problems with Bankston in Ft. Worth. Much more professional, take care of you. Arrow, always heard had a bad reputation, I found out the hard way why so.

Toby Lawrence

28 de jul. de 2015

Travis our sales guy was very helpful during the purchase process. The finance department was top notch and helped us get the Expedition we were wanting.

doc1932

16 de jul. de 2015

Took our car in yesterday for an oil change and to have the transmission checked under warrenty...called service writer at 4 to check on the car, left a message...called at 5 ;;;left another message..no call back...called service writer this morning at 830..left message.. no call back..called the dealer ship at 930, talked with two different people to check status of our car...the second person said she would have the service writer call us...which she did a few minutes later...said our car was ready for pick up. service writer claimed the excuse was she hadn't received any messages , while in her booth waiting to speak with the transmission tech, the service writer in the next booth which we could hear very well was returning calls..guess his phone must have worked.. you know..can;t say i was lied to, but i can say that if they were going to keep the car, that a simple phone call stating that was in order..they know nothing about customer service, when the warrenty is up on this car...we will never set foot in this business again...not happy.

TammyD

9 de jul. de 2015

Adam Keidl did a wonderful job helping my family find the right car. He is a great salesman and an awesome person! Thank you Adam for your help and kindness!!

Mr. Drawdy

25 de jun. de 2015

I had a fantastic experience! The staff is VERY military friendly and they were a big help. My representative became one of the first friends my wife and I made here. I hope that if I buy another vehicle, it will be through them. Mrs. Zenita is the one to talk to!

D. Joe

19 de jun. de 2015

The easiest car purchase I have ever made, and I have made many of them.

Robert

9 de jun. de 2015

They were helpful when complications arose, such as minor details bedding to be addressed w/ the vehicle, complications with my passport/license, and other issues. All business was conducted in a timely manner.

Lisa McCrea

5 de jun. de 2015

My sales person, Zenita Robles, was wonderful to work with. She did everything possible to make sure I got exactly what I wanted and went above and beyond...excellent customer service!!

brandy

5 de jun. de 2015

I had one of the bed saleswoman in Texas she was polite an patient with me through the whole process. She never once made me feel rushed .she was awesome thanks Mrs Cynthia

Brinda Currey

5 de jun. de 2015

We arrived at Arrow Ford without an appointment and were promptly serviced.

JerryKC

3 de jun. de 2015

I bought a 2015 F250 Super Duty 4X4. Love the Caribau color. The staff at this facility are very helpful and friendly. They are still working on their remodel job, however the place still looks beautiful and very comfortable.

pauline stamper

3 de jun. de 2015

My auto buying experience was exciting and very through thanks to Alex. He was very kind and curtious and just fun to do business with. He helped me with everything I needed. Be sure to ask for Alex when you go shopping for your new Ford. THANKS ALEX

Diana Richert

2 de jun. de 2015

The ordering process for the roof-top carrier was easy & the item obtained in a reasonable period of time. Scheduling the instillation was prompt and the instillation was done well.

Robert Bennett

1 de jun. de 2015

They go out of their way to make sure the customer is satisfied. They do know what they are doing. They are really nice people. I let all, my friends know about them, and to go see them.

Irma Garrett

1 de jun. de 2015

Received notification of door handle recall. All were replaced with good service also.

TJ Reams

1 de jun. de 2015

Installed an new battery, service was quick even though it was a Saturday. The price was very good compared to The parts houses and I didn't have to mess with it.

Smith,C.

31 de may. de 2015

I went in to the dealership not believing I could afford the new truck I wanted. Maria sat me down and showed me several options, we found an F-150 that I absolutely love. The F-150 is a solid well built truck with a very powerful engine. Bottom line, the staff at Arrow Ford are great, and will work with you. I will be back to see them again!

Linda Shackelford

30 de may. de 2015

Thanks Cynthia for a wonderful experience and making everything easy

Caroline Volbrecht

28 de may. de 2015

I was very pleased with the service. They have a nice waiting room with TV. Free coffee and pop corn are available.

Debra Mcmaster

28 de may. de 2015

Steve Perry did everything he could to find the car that was just right for me.

Marvin Arthur

27 de may. de 2015

We purchased a 2014 Ford Focus. The salesman was excellent he stood behind everything he said

Kelly Dunlap

27 de may. de 2015

Great service. Before, during and AFTER the sale.Kyle Kevil is outstanding in the way he does business.Mr. Malarski in the service department is excellent as well.

Mike

27 de may. de 2015

Arrow went out of its way to make sure they got the deal. They can compete with and out customer service anyone.

RandalGray

7 de may. de 2015

Traded a used truck for a better one was satisfied with attitude of sales team and feel I got a good deal thanks Maria

Chris

5 de may. de 2015

Straight to the point transaction. One of the better deals within a few hundred mile radius. No hassle.

Don Craig

5 de may. de 2015

Easy to work service into my schedule. Not having to have an appointment is a great help. Quick friendly service.

Jceth1982

5 de may. de 2015

The entire experience was tremendous. Our salesman, Malcom Johnson and our Finance Rep, Andrew Gilbreath were wonderful to work with. They answered every question I had very well, and they went above and beyond to make sure that I was extremely satisfied with every aspect of my new Explorer and the car buying experience as a whole. They simply did a great job.

Mcrabtree

3 de may. de 2015

Very friendly helpful knowledgeable,personnel ,salespeople managers one of my best

mmurphf

1 de may. de 2015

Never a surprise at Arrow Ford. The work is done on time every time.

Jeff waits

29 de abr. de 2015

Everything was good till we drove home a 29,000 truck and it was completely empty of gas

Robert

28 de abr. de 2015

I was really amaze with this company, They take care of their customers, and care about it. I highly recommend this dealership, to anyone.

Gabriel

28 de abr. de 2015

Really appreciate the dedication and time put in by the staff. I know people will say that's there job, if they want to make a sale. Whether that's the case or not, I'd say it was still the best car buying experience I've had. They even stayed until almost 11 o'clock to help me. I just wish they could offer military discounts on used vehicles as well.

Will W.

28 de abr. de 2015

Had a wonderful experience at Arrow Ford. Flew in from Alabama to pick up an F150 and everyone there made it go off without a hitch. Steven Perry was an excellent salesman to work with and had everything ready when I got there. I would defiantly do business here again!

Gary S,

25 de abr. de 2015

We recently purchased a used vehicle from Arrow Ford in April 2015. I could not be more pleased with the sales experience. Our salesman Alex Caton worked with us very well, treated us great, after we purchased the car we had some issues he resolved those and was very professional. I would recommend Arrow Ford and have recommended them and our sales person to friends and family already. They really could not have done more to make us happy.

SK

21 de abr. de 2015

I have been going to Arrow Ford since 2002. I bought my last car from them. Their service dept is outstanding. My service advisor is always available when I have a problem. The new car dept personnel are the best I have ever had dealing with. They always remember who I am.

David m rodriguez

21 de abr. de 2015

Truck looks great I had no problems. Really. Done

William Loyd

21 de abr. de 2015

Everyone was awesome. Adam did an tremendous job from the initial phone call until the deal was complete.

Chris H

20 de abr. de 2015

I had a horrible experience buying a new Toyota Tundra. The Tundra was not a match for me. After much searching I stumbled upon Arrow Ford up in Abilene, TX. I explained my dilemma and was able to trade into a Ford F 150. What a joy to drive! Arrow Fordgot with the program and allowed me as much time as I needed to become familiar with all the stock that was available. I wish all dealerships were like them. They gave me better than good on the trade and delivered the Ford F150 to my house for me. Numbers were clean and straight forward. Not a shell game like the Toyota dealer in San Antonio. Forget the competition, go buy a Ford truck if you are looking to buy a pickup. Arrow Ford did me right.

Ronald G. Colwell

18 de abr. de 2015

Over the years, I've learn to trust Arrow Ford as MY place to go for MY FORD! The friends I have there from past sales, maintenance and repair activities, and now once again purchasing a new Ford product, are true friends, doing whatever they can to make my experience positive and rewarding. And this they did. Tana Herbert was super in her actions with me, her knowledge of the inventory, and the process required to accomplish the sale to my satisfaction. Thanks so much to her and what she did to make my experience a good one! I love my new truck and I thank Arrow Ford for it's continuing commitment to me!

slinghsot

16 de abr. de 2015

Great service department! Would recommend to anyone considering having their vehicle serviced.

J Chesser

16 de abr. de 2015

Arrow Ford's Service Team has been a tremendous help to me on a very intricate service matter involving a repair performed by another company that resulted in damage to my vehicle. Dale and his team are very professional and courteous.

KP

16 de abr. de 2015

Outstanding Service. Before and after the sale.Had never a light duty Ford. We were pleased with the deal they made on the new F150, A few months later we also purchased a used Ford Fusion.18 months after purchase of the F150 they are still treating us like a potential customer. Kyle Kevil is outstanding to work with on all aspects.They are all a pleasure to work with.

Darla Smith

27 de mar. de 2015

The Whole Team at Arrow Ford made sure that my mother and I were taken through the whole process of trading, finding the right car that each of us wanted, purchasing, and using all the dash board panels and other controls needed while driving our new cars. The Arrow Ford Team has Great Customer Service. It was a pleasure working with them.

Gordon

18 de mar. de 2015

Our experience with Arrow Ford was great with the help of our salesman Travis Smith. We are from out of town and I had called to speak with a salesperson who could help with a vehicle we were interested in and found online at Arrow Ford. Travis was very helpful with all of our questions and made us feel at ease with shopping online at their Dealership. When arriving at the Dealership Travis meet us and made the process of buying from Arrow great. Jerry Parker one of the Sales Managers was also helpful with any questions or concerns. Great support team at Arrow Ford Abilene.

Ladyjane65

12 de mar. de 2015

Very pleased with our experience at Arrow Ford! Tisha Westbrook was our Sales Consultant and was very friendly and helpful....and Joshua Davis in Finance was wonderful to work with and made the whole process very easy....would definitely buy again in the future!!! Everyone needs to go see Tisha for a new car or truck!

Larry Walker

5 de mar. de 2015

Arrow has been really good to deal with. I have never had any problems with their service department.

Breck Record

5 de mar. de 2015

I was just driving through and needed some service done. I stopped at Arrow and they got me straight in and took care of me. Really good experience.

Stephanie

4 de mar. de 2015

I received excellent customer service and everything I needed fixed was done quickly. Everyone was very friendly and took care of all my needs.

Ella Ralston

4 de mar. de 2015

My experience with Arrow Ford was 100% great! I had no problems and they were on top of my needs. I really appreciate their service!

Ida

3 de mar. de 2015

Wow!! This is what service is all about. I have a 2004 Expedition. It was making a clicking noise from the radio area. I call Arrow Ford spoke to Paul Martinez and he scheduled me an appointment. The next day. When I arrive for my appointment, I was greeted by very one also asking for they could help. I was walked over to Paul office, where I took my information and walked to my Expedition and confirmed the noise. He told me I would get a call about 11:30 with a follow up call, and he did call me with an estimate. Was told as an actuator for the front temperature control and it could be done today. I said by 3:00. He said yes. I said its important I have it done by them I have to pick up kiddos from school. Paul said I will call you back by 2:30 for an update. At 2:30 I receive a call and Paul said Mrs Ida good news I have your vehicle ready, do you need a ride back to the dealership? I said yes Please. My hats goes off to Arrow Ford for getting me back on the road, and kudos to Paul Martinez for the GREAT SERVICE I received and keeping his word. Thank you Ida

arrow fan

2 de mar. de 2015

I not only purchased my Taurus from arrow ford , I also service it there as well. All of the staff members are always willing to help and if not busy they will even pick up and drop off my vehicle on the same day for servicing . I love arrow ford ...

Randy Phelps

2 de mar. de 2015

I recently went on line.I begain a search for a good used Ford Mustang.Moments after I view one peticular modle.Travis Smith contacted me.He patiently listened to my needs and finacial stability.Withen moments of our conversation he was on the job.I was at the moment waiting on my tax return.He worked with the finacing.He tried to get something for my old car.Of witch I new it waswasnt worth much.The finance dept.only need the down payment.Travis didnt give up he worked hard for me.He and I talked back and forth for days.When my return came in.I gave him a call.He said thier was anoyanother customer looking at the car.I asked him to let me know if it got sold he said he would let me know that afternoon.Then the phone rang.Travis told me the car was about to be sent to acauction.He then ran out to save it.The phone rang again.Travis saved the day.Travis then went through final paper work all via text and email.On satuday I arived at the dealership.Travis got my finacing process pushed forward even with a full room of customers.He worked hard for me from day one.Ill always think of him as a brother besause he treated me like family.Not a payday.Traviis got me my dreamcar.

Carolyn and marvin arthur

20 de feb. de 2015

Travis Smith is very personable,helpful,and knows what he is talking about. We came in just to look and told him sort of what we were looking for,he found it and sold it to us next day. Wonderful person.

Stev

15 de feb. de 2015

We have been trying for weeks to get our Expedition, 2014 in for the 5000 mile check up. No one ever answers the phone in the service dept. or returns our message we leave.. Do we need to contact Ford Motor Company. I guess we should have stuck with Lawrence Hall.

Richard Evridge

5 de nov. de 2014

In my life I have purchased 4 vehicles. Every time I have left the dealership I have had a feeling as if I have been hosed or rodgered but good. Arrow ford is the first dealership I have driven away from feeling that I have been treated fairly and honestly. Adam and Zach got me out the door with a great car and a great price. Thanks Arrow Ford, when the time comes I will buy from you again.

Shamonica Morton

23 de oct. de 2014

Brant is an exceptional person and he worked with me every step of the way. The process was quick and easy. I love my new car also thanks for filling the gas tank. It helped out alot when driving back to Dallas.Thank you,ShaMonica M

blguswilson

6 de oct. de 2014

Adam made the process easy and was friendly the entire time. Finance guy, Joshua, was also very nice. We are very happy with our truck and very happy with the whole Arrow Ford experience. Thanks again!

bobby.fisher.543

26 de sep. de 2014

Our kids have outgrown the need for a mini van. So we decided to look for a car. When we left Sweetwater I had Arrow Ford in mind to start looking. Me and my wife pulled in and parked and kinda bypassed all the salesmen. We just wanted to look. We walked over three used lots at Arrow. We really liked the Taurus but we kept looking. We did not want ANYTHING with leather just our preference. After we agreed on what we wanted we went inside and talked to Mando Calderon. He tried to help us but he had been out a while and had A LOT of catching up to do. He put us in the hands of Scott Pugh. He took us for a test drive and made the car buying experiance an easy thing for us. We will be repeat customers.

ricke9590

26 de sep. de 2014

After looking at serveral dealerships both local and dallas. I found Adam Keidl by far the easiest to work with (even with a couple of strange request). I walked on to many different lots in a 3 day span ready to buy (check in pocket), every single other person or dealership was a serious pain to talk to or just plain unfriendly. Adam was very helpful, friendly and made buying a car very easy, even with a harder to find model. I will go back the next time I buy new/used.

"Maria DeLuna"

22 de sep. de 2014

First of all, my experience with Arrow Ford was of extreme excellence thanks to Adam Keidl. His expertise of the car business got me into a vehicle I am pleased with and payments that fit my budget. Secondly, I dealt with an experienced finance person named Joshua Davis that made it a straight to the point and simple to understand all of the paperwork. He took care of me efficiently in finalizing the deal. I really admire this quality in a finance manager Finally, what great salesmanship Arrow Ford displays that I was willing to go back a second time. This was due to Adam following up on my status after a year and a half to ask how I was doing after a hail storm that damaged many vehicles in Abilene. Talk about great timing! What great professionalism with excellent customer service I experienced. Kudos to you guys that made it happen!

bfahrlender

18 de sep. de 2014

Adam Keidl was outstanding in his service and assistance to me. I am one of those folks who is always reluctant to purchase a new vehicle. Don't like the payments or the hassle. Adam and the rest of the team at Arrow Ford made it effortless and as pain-free as possible. I've had my 2014 Toyota Camry SE for a week now and love it. I would recommend Adam and the rest of the Arrow Ford team to anyone.Thanks again!bfahrlender

m&mrichards

15 de sep. de 2014

Adam Keidl went above & beyond the call of duty to find us a vehicle we were looking for.He had been in touch with us for 6 months keeping us informed on the type of vehicle the dealership had gotten in that we were looking for. One day we drove onto the lot and looked at two Expeditions and fell in love with one. After some wheeling & dealing we struck an agreement and the deal was made thanks to Kyle Kevil and his determination to help us keep our payments in a range we could handle. We love our vehicle and really appreciate how Adam & Kyle both went out of their way to help us get into the vehicle of choice. Thanks ! God Bless

arianavilla

15 de sep. de 2014

After getting my car totaled because of the hailstorm it was time to go car shopping not because I wanted to but because I had to and I will say that my experience shopping for my first car was a win. Great staff and such a great salesman that stuck with me until I got into the car I wanted. He was patient and never seemed frustrated and until this day I get phone calls just checking up on my purchase and making sure everything is still going well. overall my experience with arrow ford has been a great one!

Kellirh

11 de sep. de 2014

The best car buying experience I've ever had! I drove all the way from Arlington Tx to Abilene Tx on the advice of a friend. Great decision! My salesman Zane Goggans was extremely friendly and helpful. I was very picky and had a list of MUST HAVES for an SUV. He found everything on my list in one car , gave me a fantastic deal on my trade in, and an excellent price on my new car. I have and will continue to recommend Zane Goggans and Arrow Ford to any one looking for a car!

jdcrowder

7 de sep. de 2014

I decided to trade in my used Chevrolet. So I started browsing online at different Ford dealerships. I found the exact F150 that I had been looking for and for a good price at Arrow Ford. When I called to see if the truck was still on the lot and to get some extra info, I was transferred to Adam Keidl and he was so friendly! He even got everything done over the phone for me so that I didn't have to make an unplanned trip to Abilene (I live an hour away). And my beautiful truck was delivered the next day to my office! Needless to say, I am a very happy Ford girl again. Thanks Arrow Ford!

Klemoney

7 de sep. de 2014

Got back from a deployment, had to get my oil changed. I got a trade in letter while I was gone so I brought that with me. I had no intention of even looking at a different car, but Adam just casually mentioned hey, wanna check this one out real quick? It was the same color and interior of my old car, that's the only reason I even looked. He said hey, take it home for the day, and let us know tomorrow. By the time I got home, I knew I was gonna take it.Quite brilliant on his part. There was no pressure, I just told him what I wanted, and he matched it up. Just happened to be the first one I looked at. I consider Adam a friend now and truly believe he cares about what he does, which is really all you ask from anyone.

shanfrye88

6 de sep. de 2014

I was referred by a co-worker who had recently bought a car from Arrow Ford. I was a first time car buyer, with less than perfect credit. Adam Keidl was great to help me find a car in the perfect price range that would fit my requirements. My husband and I showed up right around 5 pm, Adam worked diligently with us to get all the paperwork signed and submitted for the financing companies. Though everything was closed at that point we were able to get one response which allowed us to have the car and come back the very next day and sign all the papers. I was very pleased with not only Adam's service and friendliness but also everyone else who helped with our financing. I will definitely refer people to Arrow Ford. I could not have asked for a better buying experience for my first time. Thanks Adam!

cortinez3306

5 de sep. de 2014

I gave Arrow Ford a call one day and basically stated that I was looking for a new family vehicle. The receptionist was very nice and patched me through to Adam Keidl. I told Adam exactly what I was looking for and what price range we needed. My husband and I were able to come in two days earlier than our scheduled appointment and Adam was able to accommodate us. All it took was one look at the vehicle we now have and we were hooked. The space was exactly what we needed for our family. We are enjoying our new family vehicle so much and can't say thank you enough to Adam, as well as Jerry (Mgr.) Josh (finance) and Greg (finance). We loved our experience and plan on using Arrow Ford for our next buy as well.

Jessiiielynn

3 de sep. de 2014

Best service I've had in my life! Anthony is wonderful! He helped us the whole way through and helped me find my perfect car:)

gramislo

2 de sep. de 2014

I have to say Arrow Ford was a blessing. My Explorer broke down. It was the first day of vacation. First time in nine years I had to use AAA. There was no repairing the Explorer. Time was close to closing time for the dealership and the Bank. The final hour my banker and Arrows financing was down to the wire. I needed a vehicle in the worst way. I was shown a two thousand twelve Ford Escape. In great shape. Several people stayed to help me. An hour and a half after closing I was very pleased to say everyone unlocked the back garage so I could retrieve my belongings. The Escape was filled with gasoline. Belongings in the Escape and on my way to Longmont Colorado. Everyone worked hard for me without complaining it was closing time and a Friday to boot. Smiles on every ones face at seven thirty I drove off the lot and in a super mood. I have told everyone that would / will listen that if your in need of a new or used vehicle to go to Arrow Ford in Abilene Tx for the best deal in the state of Texas. I cannot remember every ones name. There was another gentleman that helped with everything as well as Joe Nelson and Kyle Wassar. Everyone was the best. They called the next day to inquire how the vehicle was handling. I let them know it drove like a dream. Great on gasoline. Great handling in the mountains. My son drove it too and really liked it.. I told him when he was ready for another vehicle to meet me in Abilene Texas at Arrow Ford and he would get the best deal ever with the nicest people.

igelheim

30 de ago. de 2014

We ordered a 2015 Ford Explorer XLT in Bronze Fire after our car was totaled in a recent hail storm. Adam Keidl and the rest of the team at Arrow Ford were wonderful to work with! They got us exactly the car we wanted, at the price we wanted to pay. It was perfect! They explained everything to us, introduced all of the different members of the different ares (ie sales, service, parts) made our first appointment for an oil change, and made sure we knew how to find the replacement key code! We have never felt so taken care of buying a new car!

KT0055

25 de ago. de 2014

First off, when I moved to Abilene in 2011 I owned at 2010 Mustang. I had to get a few cosmetic things fixed that were covered. What seemed easy and small turned into a waste of time. I had to have them order the parts on 3 septarate days, only to find out they were never ordered. I ended up selling the car and moving on. I also had to pick up a 16 ft white, bread van style vehicle for where i work. It was getting some general repairs done and they had called us to come pick it up. I arrived there to find out they couldnt find the vehicle. I dont know how you lose a big bread van...but 2 hours later it was found in the parking lot....yeah sure...Fast forward to Black Friday 2013 when I decided to get my Fusion SE that I currently own. The sales department was OUTSTANDING!!!!!! Best Ive delt with in my life. I only remember the first name of my salesman though...it was Court, and i will recommend him to anyone. Well, I am currently serving in Afghanistan and my wife had issues with my cars battery dying. After multilple phone calls, it was finally taken care of. She also asked while she was there if they could change the oil. They told her no, because it wasnt at 5,000 miles yet. Im not sure of the acctual milage at the time of the incident, because I have no idea how much she has driven it since ive been gone, but when i left it had 4700 on it. To sum it all up, I will gladly go back to Arrow Ford to purchase my vehicles in the future. However, aside from warrenty work, i will not be using their service department....EVER.

Tater925

22 de ago. de 2014

Having once been a part of the team at Arrow, I had a chance to get to know the heart of the people who work there and see the type of integrity employed each day by the staff. Integrity, honesty and quality service is the backbone of Arrow Ford. I have been on the hunt for a while now and Adam found just what I needed for the family. From sales to finance they provide a smooth and enjoyable ride to the finish line. Even with all the upgrading and re-construction to the building, they handled my transaction in a timely and effective manner. Thanks Arrow team for walking the walk and not just talking the talk.

thegoods

22 de ago. de 2014

Both Anthony and Joshua were exceptional at helping us purchase our used Mustang. I work late into the evening and two nights they worked with us till 7pm to get us into the vehicle we chose. Their professionalism and care were evident in these late hours. Anthony said "this is part of the job and I enjoy it." Joshua was a joy to work with. He has several years in the company and it is evident he is in the business of helping people. Both of these individuals are wonderful people and we would gladly do business again at Arrow Ford!

ashley8197

19 de ago. de 2014

Arrow Ford was able to find me a reliable and affordable car I know will last me for years and one that I will enjoy! Everyone was so nice and I would definitely recommend people to come here!

scubatitanic

15 de ago. de 2014

Adam Keidl was our salesperson. Adam was the best salesperson I have ever had. He knows his product and is very personable as well as professional. He made the buying experience easy. It was a pleasure doing business with Arrow Ford and Adam. I would highly recommend this dealer and Adam if you are in the market for a car.

btscheer

5 de ago. de 2014

found the vehicle on the internet. contacted dealer, discussed, and was able to agree on price subject to inspection. salesperson picked me up at the airport in the vehicle. we did complete test drive. vehicle was just as represented. vehicle was detailed and full of gas. Paper work took less than 2 hours and I was on my way. painless, quick, and easy

del.cox

4 de ago. de 2014

Had a great experience! They worked with us on price of vehicle then gave us a good price for trade in. They offered more for our trade in than other dealers.

maryada

26 de jul. de 2014

Anthony Cerda was our salesman, at our request. We had dealt with him previously and were very pleased with our transaction . He knows his product and is very personable. He guided us through all of the electronics and all of the new features of the Edge. He made our whole experience a pleasure. Doyle, in finance, made the final paper work not quite as dry. We had a good time with both guys.

dianaswedlund

26 de jul. de 2014

Maria was our salesperson 12 years ago when we purchased our 2002 Ford Expedition, so naturally we came to see her Saturday about a replacement for our hail-damaged pick-up. It's was if Maria had the ability to read our minds, for she brought up a beautiful light silver Explorer which matched our criteria exactly! More importantly, the price matched our budget to a T! After-the-sale matters were handled with speed and smoothness, and I am enjoying the new gadgets and features of the car! Mr. and Mrs. Bryan Swedlund, July 2014

Brittny.Lomax

22 de jul. de 2014

Adam was great to work with. He helped us every step of the way and made sure I went home with exactly what I wanted.

phil.qualls

17 de jul. de 2014

The hole experience was excellent. From the test drive through the sale and financing. The car was ready for us when all the paper work was done.

Typerbabe

11 de jul. de 2014

We wanted a specific color Ford Fiesta as a graduation gift for our daughter, which was difficult to locate. Arrow Ford was able to locate the car for us at a good price. The look on our daughter's face when we went to pick up her car was priceless. We appreciate Arrow Ford for making it happen.

Lizzle05

10 de jul. de 2014

Unfriendly, treated me as unequal, never called to update, misdiagnosed and couldn't locate my warranty info. Little Rock Ford is the COMPLETE OPPOSITE. Refreshing!

bskelley824

10 de jul. de 2014

The people that helped my family and I made the deal right. They found the car that we wanted with all the options and made the price right.

Bbeecher

9 de jul. de 2014

Sales side of Arrow is great, helpful and honest. I really enjoy my new Fusion. Service for my two Ford vehicles has been less than stellar for many reasons. Communication seems to the prevailing weak link.

sheila.mayes1

7 de jul. de 2014

Steve Perry went abate and beyond to help me get my car! He understood my situation and went out of his way to make sure everything was working out. The finance guy Kyle kicked us out of his office and told us to come back when we had our check in our hands, but Steve honored the deal made by the manager. When we went back to sign the paperwork, Joshua helped us and was so kind and polite. Steve never gave up on me and risked a lot to help me get my car!

Mike888

4 de jul. de 2014

Our previous vehicle purchased at Arrow Ford was destroyed in a hail storm. We were without a second vehicle for several days. While waiting for the Insurance to settle our claim we visited Arrow Ford in Abilene, Texas to look at SUV's. Adam Keisl met us in the parking lot, introduced himself, and he asked a few questions to determine exactly what we were looking for in a vehicle. We asked about a few vehicles we saw nearby and Adam answered each question with authority. We told him about our "totaled" vehicle and the things we didn't like in it and he suggested we look at a 2013 Ford Edge sitting nearby. Since it was going to be my wife's vehicle she took it for a ride and really liked it. After my wife and I talked a little we told Adam that we'd like to purchase that vehicle. Adam took us into his office, he offered us refreshment and made us comfortable. In what seemed like just minutes, Adam was preparing paperwork and we drove home in the vehicle. We returned the next day and closed the deal. We are VERY pleased with the vehicle, our Salesman Adam Keisl, and with Arrow Ford. Great Car Dealer and FANTASTIC Salesman. Every city in Texas should have an Arrow Ford dealership and sales people like Adam Keisl. Many Thanks.

Kami_Jo29

2 de jul. de 2014

I've always had my fears of pushy sales people. I had the best experience ever at Arrow Ford. Mary Brown was the best sales person I've ever dealt with. She made sure to ask what I wanted and was looking for. And there wasn't any pushing or demanding. She got a list of vehicles that fit what I was wanting and needing. She was very helpful and informative in all questions I had. The amount of patience it takes for financing and everything she had the best of them all. I'd definitely return to her and will recommend everyone I know to her as well.

ShawFord

30 de jun. de 2014

Job Well Done! Adam took care of me from start to finish and got me the truck and accessories I wanted.Very Pleased! Roger Shaw

jon333

29 de jun. de 2014

Very simple process. Very nice to work with. Called from Gardendale, drove a couple hours, walked in, signed paperwork and my wife left in a new car.

ksralston1

26 de jun. de 2014

I bought my first car in December 2013 and I went to Troy to get my first car. I told him my price range and what I wanted,2013 Ford Escape and he was able to get me the perfect car. My car was totaled by a a hailstorm in June 2014 and I talked to Troy again and he was able to get my a 2014 Ford Escape in a week. He was very caring and understood what I needed. I would definitely go back to get a car and refer my family and friends to see Troy!!

tgfe2914

23 de jun. de 2014

I went in to test drive a vehicle and 2 hours later it was mine. Everything i could think of to bsck out they were ok with. I am enjoying the new truck. The whole experience was very easy.

Kathy0379

23 de jun. de 2014

Adam Keidl did an awesome job of providing awesome customer service for my family! My husband and I recently purchased a brand new vehicle from your S.1st location. And WOW!! What a great feeling for my mother in law!! She was so excited and Adam was the best making her feel welcome and doing a outstanding job. He even filled her tank. He even went as far as to commend her special day with a personalized calendar for her to remember the day she got her 1st BRAND NEW 2014 FORD TARURS. Thank you Arrow Ford For all your Help!! And a Big Thanks To Adam for making it so special!

Keldawn2020

22 de jun. de 2014

Just bought my 2nd vehicle from Derek Mills, Great Customer service. Easy to work with and as always he was quick to get us what we needed. I would recommend him anytime. We needed to get a used truck from my husband. I called him and told him what I was looking for picked it up that afternoon. Sealed the deal the very next day. He got us a great truck and exactly what we were looking for. I will recommend Arrow Ford and it's great team to anyone.

JolieLarae

21 de jun. de 2014

Rob was so wonderful to work with! He listened to our wants and made it happen. I would recommend him to anyone. He was friendly and very helpful. He told us the facts, good and bad. He made the experience a great one!!

tjj0015

21 de jun. de 2014

My experience with Arrow Ford Inc. has been the best yet when purchasing a vehicle First of all, after experiencing a hail storm, with plenty of vehicles that were totaled (including mine), I had a few things on my mind...buying another car was just one of them. Arrow Ford made the process a breeze. My assistance began with great help from Tara, over the phone, who answered all of my questions and helped to prepare me with bringing in the proper documents (including those from my insurance company due to my vehicle being totaled from hail damage) and made me feel on-the-ball before even stepping onto the lot (also providing me with her cell phone number in case I had any other questions. I then came into the dealership and was helped by Brant, who did a wonderful job at finding me my new car. I went in hoping to get a used car I saw online, but after it sold the night before, he got me into a brand new car, same model, for roughly the same price. He helped me throughout the entire initial sales process, helping to secure a great deal for me on my new vehicle. My experience ended with Joshua, whom was on-point with his knowledge of finalizing the sale and explaining everything to me in detail. As this was the first time I have purchased a vehicle solo, these three individuals helped to make it a wonderful experience and gave me the 1-on-1 treatment needed to not only get me the best deal, but to also explain anything I needed throughout the entire process. I'm thankful for each and every one of them for all they did for me, especially after going through a hail storm the week before. They made the process of buying a car a breeze, and now I'm walking away (or driving away) with a brand new car I love. You can't ask for anything better than that!!!

robhg

19 de jun. de 2014

I had to wait a little for delivery of my Truck. The Wait was worth it! Service was Great! I got the Truck I wanted.

audry

17 de jun. de 2014

Mr Bunker was a good representive for Arrow Ford. I told him what I was looking for, the price range I could work with and the colors I did not want. He looked on the web site, found several and brought them up for me to look at. I really appreciated his attidude and demeanor toward me the customer. The Escape I bought was just what I was looking for and more. It is a good SUV and the right size for us.

dwohlers

17 de jun. de 2014

I came in just to look at a car I saw online and ended up buying the car that day. My salesman Steve Perry and finance manager Joshua Davis were both fantastic to work with and made my car buying experience great! I will be recommending both to family and friends.

LesleySing

17 de jun. de 2014

Back in May, I was in need of a rental car and had just found out that most of the car rental places in Abilene were closed for the day (Saturday). Feeling defeated, I stopped in to a convenience store and just asked anybody that would listen if they knew where I could get a rental. This gentleman said "go to Arrow Ford, they have rentals". I was there in minutes only to find out that the rental department was closed. However, the nice sales guy saw that I was desperate and told me to give him a second to see what he could do. He found some nice ladies in the Parts and Service area and they set me up in a rental car just as they were closing for the day. I had their names written down, but somehow misplaced it, (sorry). Everyone there went above and beyond and they were so nice to help me out in such short notice. If your looking for a new car, service for your Ford or just need the parts; this is the place I would go if I lived around Abilene.Thanks again,Lesley from Arizona

Rosie7

15 de jun. de 2014

I just want Arrow Ford to know what an exceptional salesperson they have in Adam Keidl. He listened carefully to what I needed in a new car and had my perfect car waiting for me. Thank you Adam!

HugoJudith

14 de jun. de 2014

As new Abilene residents from California we were met by many financing challenges due to extent of residency time here and almost gave up in purchasing a car after many stressful attempts. We were referred to ARROW FORD and we were told that if anybody could help us with our situation, it would only be by the professional people at ARROW FORD. We contacted Malcom and he promptly began on our specific needs and would go out of his way, even after hours to find exactly the vehicle we needed. Within a few days Malcom Johnson and Doyle Barker had us approved and we took delivery of the vehicle of our needs. We can't thank them enough for their hard work and excellent customer service. We would also like to thank the entire ARROW FORD TEAM for their customer service provided to us... Sincerely Hugo & Judith Garcia.

amberbanner

13 de jun. de 2014

Adam Keidl was awesome to work with. Got me into the car I really wanted after shopping around and waiting on insurance for 2 weeks after my old car was totaled. He was persistent,friendly, and made the overall experience of buying a car great. Thanks, Adam! The only downside was the rude finance guy I had to deal with. Two hours after being told they could beat my original loan rates, which they couldn't, I was told I was stupid for not using the company he wanted me to with and taking the $4k in add ons he came up with. After leaving his office using my original loan I got the keys to my car! If it weren't for Adam I would have left right then. Had there been no rude finance guy this experience would have been 5 stars.

md32now

10 de jun. de 2014

Derek was an awesome help in finding us a deal we could work with. He made our car buying experience easy going and stress free. That's hard to come by.

SunshineRidenour

6 de jun. de 2014

Rick & Malcolm did a great job listening to what I was looking for and working to help me find what I wanted in the budget that I had. They worked very well together making sure that I was taken care of as promptly and effectively as possible. This is the 2nd car I have bought from Malcolm and I will continue to use him because of his ability to listen and assist me in finding exactly what I want. Fantastic Customer Service!! Thank you!!

Lannen

4 de jun. de 2014

We went to Arrow Ford to look at a truck. Hands down this was one of the best buying experiences we have had. Adam Keidl was our salesperson and he made the whole experience quick and easy!

rwolfe1

4 de jun. de 2014

I live in Burleson, TX which is about 150 miles from Arrow Ford. I discovered that Arrow had a 2012 "specialty" Lexus model that I was seeking and had a high interest. With the long distance involved, I wanted to insure there were no "surprises" about the vehicle before travelling to Abilene. Through a friend I was introduced to Gilbert who called me personally and literally "walked through the car" while on his cell phone to describe the condition of the vehicle. Given that, I drove the 150 miles to personally check out the vehicle. I met Maria Carducci for the sales process and frankly had the most pleasant and efficient sales transaction that I've ever experienced. I'm a "car nut" and have been through this process several times, and this was my best experience, including purchasing from a Lexus dealership. I couldn't recommend Maria more highly. I then went to Doyle Barker in finance which I sometimes equate to going to the dentist. Doyle could not have made that a more pleasant experience either. He completed all the details as efficiently and smoothly as I've ever seen it done. He exceeded my expectations on a financing option and all with minimum fuss and effort. Bottom line, Gilbert, Maria and Doyle made this the very best auto purchasing experience I've had. Thanks to all of you.Bob

jtencate

2 de jun. de 2014

Steve Perry was the first associate to offer help, almost immediately when I got out of my car. He was real friendly and took into consideration of what exactly I was looking for in a vehicle. I would recommend arrow ford to all my friends and family. This was the second time I have gone through arrow ford to purchase a vehicle!!

AlanHartmann

30 de may. de 2014

Rob Robinson was great, super friendly and absolutely no pressure, that's why we'll come back to him! And let's face it you just can't beat a Ford! Rob was very patient and helpful.

tperez26

30 de may. de 2014

I am so pleased with the service and support I received from Brant!! I bought a car in April and quickly decided it was too low and small. I traded it in for an Edge in May and love it!! He had excellent patience and determination to find a vehicle that "fit" me. I was extremely embarrassed about returning 19 days after my first purchase (I even cried) and he did not panic, even with the tears! He is very professional and relaxed which made the whole experience comfortable!

BrittanyBurnett

29 de may. de 2014

We were not expecting to buy a new car, thinking it would be a hassle to trade in our old one, but the people at Arrrow Ford made it a painless process. Adam went above and beyond to find the car that we were looking for in the color that we wanted and Doyle made the financing easy. Arrow has always been wonderful to our family, we have purchased 2 cars from them and will continue to purchase cars exclusively at Arrow Ford. I recommend them to anyone looking for a new car.

Carzroc

29 de may. de 2014

Adam Kiedl was extremely courteous and very organized! He allowed us to bring our Expedition home over night (before we purchased it), and made sure he focused all his attention on us until the deal was complete. Adam was also very true to his word and followed through on every incentive he promised. I would definitely recommend Adam for any friends or family vehicle purchases in the future!

p1613

28 de may. de 2014

adam went beyond helping me choose the car i wanted,best salesman in abilene i would highly recommend adam and arrow ford thanks adam and arrow ford

wmedford

22 de may. de 2014

Anthony was great. He wasn't pushy like most car salesmen, he let me make my own decision on the vehicle. I would recommend him to anyone.

texanranger

22 de may. de 2014

I have recently purchased a new vehicle from Arrow Ford and Adam Keidl was my salesman. It was a great experience, Adam was very helpful throughout the whole process. I feel that he is a great advocate of Arrow Ford and represents them well. He was very knowledgeable about the vehicle I purchased and had the answer to every question I had. He provided me with such great customer service that I will recommend him to everybody looking for a car.

Nina67

21 de may. de 2014

Malcom Johnson went above and beyond to get me what I wanted at the price I wanted and was friendly and not at all pushy.

today65

21 de may. de 2014

This was one of the best experiences that I have had when it comes to buying a used vehicle. I would highly recommend using them, and I plan on using them when I'm ready for another vehicle.

Angelarzep

19 de may. de 2014

My husband and I didn't think we would be approved for a vehicle but Adam was confident he could help us. He was so confident we became hopeful. Well, between Adam and Joshua, they got it done. The whole process went very smooth. I would highly recommend these guys to help you in buying your new car!

angela43

19 de may. de 2014

My husband and I went to Arrow Ford Used lot on a Saturday the salesman were all very helpful. We originally were in the market for a pickup. After looking at our finances we decided to test drive a Ford Fusion. We had not considered a car because my husband is a very tall man and we figured he would not be able to drive a car comfortably. The salesman that helped us was very patient and very helpful in helping us find a vehicle that would suit our needs and our family. We meet him back on Monday and purchased the Fusion. Everyone from the sales team to the finance people were very accommodating to us. They made us feel that we where important to them.

JBohall

19 de may. de 2014

My overall experience turned out to be a good one,. When the wrong pickup was delivered I was very disappointed, our salesman (Troy Schroedter) vowed to try and make this right but when it came to Chuck Cowart the manager, I felt like I was being railroaded, I was asked to take responsibility for the mistake and split the difference with him on the cost to spray another bed liner in the new pickup. he also suggested that I buy an after market radio so I could have what I had already purchased. I declined his offer and he finally agreed to "eat the cost" if I would give him a good review" Well the good review and my respect can only be earned! He didn't earn either. Troy Schroedter ,and Joshua Davis earned both I would like to thank both of these men for their assistance.Thank you Troy for the friendly service you outdid yourself. Respectfully Jerry Bohall

Sethw212

19 de may. de 2014

I greatly appreciate Troy and the people at Arrow Ford for their hard work. I was in a difficult situation with the truck I was in and trying to get cheaper payments and Troy was one of the only salesman who was willing to help. He went above and beyond to get me out of my predicament. Greatly recommend him to everyone. Thanks again.

Cmarientexas

16 de may. de 2014

I am a very busy person! Malcom responded with answers immediately & was very attentive! With his patience, I found the vehicle I was looking for!

wiegehts1234

14 de may. de 2014

Malcom answered all of my wifes questions with a lot of patience. Very Helpful. He spent his time with us not knowing if we were going to buy a vehicle or not. He was very helpful to in making a selection. I enjoyed working with him. would highly recommend him highly to friends and family.

Blaineminton1

10 de may. de 2014

Derek mills is the best car salesman that I ever dealt with.Hes very honest and looks out for u and your family.Will never go to know one else because he's the best and thank him for his hard work and getting me in the truck I wanted.thanks arrow ford and the best salesman Derek mills

Johnvmyers

6 de may. de 2014

Purchasing my vehicle with Arrow Ford was a great experience. You can definitely tell these people care about their customers! Raving fan, highly recommend! L

nadialuis

5 de may. de 2014

I absolutely hate car shopping, mostly because it's time consuming, I have restless children and there is always an annoying pushy salesman. So when my family learned we were expanding by one more little person. I dreaded having to part ways with my tiny Mazda. We arrived to the dealership and let the sales guy know exactly what I wanted a Ford explorer!! Our salesman name was Adam and I told him what I wanted, why and even confessed I'm not the world's greatest driver. He showed us a few explorers and some other vehicles that could fit four car seats and I didn't really like any of those so he suggested a minivan. I'm gave him a look that said NO WAY in xxxx would I ever drive a minivan. I guess he could tell from my dirty looks that the minivan wasn't my kind of car. He then began to tell us about his wife's minivan and being an open-minded person I decided to test-drive it. Wholly cow!!! As soon as we piled in there the kids loved it!!! I was a little apprehensive, but once the test drive was over I was sold... I totally love it!!! I always said I would never be that mom who drove a minivan and low and behold a guy of all people talked me into becoming that "minivan mom" and I couldn't be any happier!!! Adam and the finance manager Josh were both amazing and extremely patient with my kiddos, whom now remember the car dealership as the place with the popcorn and candy man. I would definitely recommend Adam and Arrow ford to any of my friends looking for a car. They really made this a great experience and were extremely patient and kid-friendly!!

HaroldV

4 de may. de 2014

We had a great experience, never felt pressured and everyone was very friendly. Never stopped trying to help us get the truck we wanted. Thanks

jaceytimmes11

4 de may. de 2014

Derek is not your regular car salesman. He really made my husband and me feel comfortable and made our experience easy. Thank you Derek Mills!

audreyconaway

2 de may. de 2014

We knew what kind of a used vehicle we wanted to see, and Arrow Ford had it right down to the color. We worked mostly with Derek Mills; he was very helpful and accommodating. I would highly recommend Arrow Ford for any vehicle needs and I would recommend asking for Derek if possible. He will find what you want.

johnathanarcher

21 de abr. de 2014

I had a great experience with Arrow Ford. Everyone seemed to go out of their way to insure that I had an excellent buying experience. I would absolutely recommend Arrow Ford to anyone looking to purchase a car of truck!

lbl123

19 de abr. de 2014

Michael was a great help to us. He did not pressure us to buy the car. He let us take our time and think about the decision. When it was time for us to decide, he worked with us on the price and got us a great deal. He has been very helpful in making sure we understand everything about the car.

amybb

18 de abr. de 2014

Thomas and Chad were amazing. We were on our way to Big Bend pulling our camper and broke down in Abilene. They were very busy and some how worked a miracle and fixed our car. Everywhere else was closed. We would have been stuck for a few days. They saved our vacation!!!!! I can't tell you how nice and caring they were. Thanks guys!!

andria411

16 de abr. de 2014

Arrow Ford and their salesman Derek Mills came through for me when I needed a car badly. Due to my credit I knew I would be a tough sell to car loan providers but everyone worked hard on my behalf and got me the best deal possible. Derek worked hard to find me the right car and the best loan that allowed me to have a car payment the I was comfortable with and didn't hurt my budget. I only have good things to say about Arrow Ford and I thank them for helping me find the right car and the best deal.

meg3407

15 de abr. de 2014

I would recommend arrow ford to any body. The people are so friendly and accommodating. They will work all they can with you and make absolutely sure you are comfortable. I would say that if you are going to use them definitely go on a Friday. They have what they call Fun Fridays. They usually have pizza sales etc. to raise money for charity and then they have small surprises through out the day. On the day we were there they were selling pizza plates to raise money for march of dimes and then they announced for everyone to get together and they were giving out chocolate covered strawberries and bananas. It really helped with the long wait especially with our kids.

annabel 123

15 de abr. de 2014

We came to Arrow Ford from out of town and Adam made the buying process painless. We had all the details settled before we seen the truck. We got into town drove the truck got in and out of financing within an hour. Great experience! Thanks everyone at Arrow Ford.

Dbuck1125

12 de abr. de 2014

great service from Adam got the monthly payment I wanted and got me in the truck I was searching for...I say keep up the good work and I will be back for my next truck when the time comes and most definitely send my friends and family to Adam

shea128

11 de abr. de 2014

Tara Baldauf was AWESOME!!!! I started the car shopping online and Tara contacted me right away. She made sure when I left the dealership I was happy. She was GREAT!!!

JenniferKepper

10 de abr. de 2014

Malcom was a great salesman. He was very helpful and knowledgeable. I would definitely recommend him to anyone in the area looking for a new vehicle.

sabernathy89

7 de abr. de 2014

Adam was the first out on the lot and he was so nice, he listened to what we actually wanted and didn't just throw us into any car. He knew what we wanted and did everything he could to get us the payments we wanted. Every other dealership in town told us to either get a car or wait so we are happy he got what we wanted in such a quick time. Overall we are so happy with our decision to go to Arrow Ford.

cowdog666

6 de abr. de 2014

Derick Mills changed my view on car dearlers he was up front and listened to my needs and found something to fit me and my family he gave me space to think and talk with my wife with out pressure I would return to arrow ford for my next vehicle purchase finance dept was great too. Ty derick mills

youthgal2002

30 de mar. de 2014

Brant was the easiest car salesman to talk to and work with on the purchase of our two trucks. He was very patient and helpful.

steph4224

28 de mar. de 2014

Adam, was absolutely awesome! My husband and I, (and two kids) went into dealership "looking" and Adam was the first one out, and found out exactly what my husband was looking for! Through the whole purchasing process, Adam was by our side every step of the way. I was always able to make contact with Adam, when I had any questions or concerns. Adam was very friendly, never pushy in any way, and most importantly made great friendship with my girls. I will always come back, and refer my family, and friends to Adam in the future! Wish all car dealerships had employees like Adam.. (Would definitely make "purchasing a vehicle" much nicer and easier!) Thanks Adam for everything

BoB6140

28 de mar. de 2014

The process to purchase a vehicle took way to long there was alot of sitting and waiting. Adam was great though and stayed with me throughout the whole process. If Arrow cut down the time to sell vehicles it would benifit both parties involved and make the process more enjoyable. Overall i am satisfied, it could have been worse.

KyleCarter

27 de mar. de 2014

I've bought my last two vehicles from Arrow Ford, and both times it was a very pleasant experience. The staff and sales team are professional, courteous, and really do go the extra to help you find the vehicle and services you want. If your looking for a Ford in the Abilene area, I wouldn't waste my time going anywhere else.

Rcasady

27 de mar. de 2014

Adam Keidl contacted me via a search I conducted on the internet. I explained that was doing research on vehicles that I was interested in and was really not sure what I wanted to purchase. He was very professional, kind, courteous and in no way overbearing or pushy. We sent up an appointment for a test drive on the car I was interested in. Prior to my arrival he contacted me and told me that he was assisting another customer and was not sure he would be able to meet our appointment, he asked if another Sales Representative could assist me upon my arrival. I had no issues with this. Mr. Rick Gilmore assisted me and was very patient and kind, as I kept going back and forth between four (4) different vehicles. Mr. Gilmore is very knowledge about all the Ford Products on the lot. He showed my son and I the great safety features on the Ford Escape and the Ford Focus. This is the first time that I have purchased a vehicle from Arrow Ford, but I will do so again when the time arises. I ended up purchasing a 2014 Mitsubishi Outlander Sport, which I LOVE. All the staff from the Finance Department, the Accessories Department and the Service Center made the purchase of my Outlander a great experience.

Biscuit08

27 de mar. de 2014

Joe Nelson, Kyle Kevil, and staff made this the most enjoyable car buying experience ever. Customer service beyond expectations - actually delivered my old vehicle back to me in the Metroplex at no charge (I didn't have a trade-in)! No high pressure salesperson here - only serving customer needs. They worked with me on the price in one quick negotiation - over the phone before I drove the ~175 miles to the dealership. Doyle Barker made all of the financial arrangements easy and painless. I searched the Internet for weeks shopping for a recent model, pre-owned, full-size SUV - nobody for literally hundreds of miles around could match their mileage/age/price deal. I will very likely deal with Arrow Ford for my next vehicle, even though they are so far away!

kellifossi

27 de mar. de 2014

Jerry Parker and Adam Keidl both went out of their way to help me find a car and get the financing I needed to get a reliable car that I can feel safe in! They were both AMAZING- patient, knowledgeable, friendly and very professional and I LOVE my 2012 Ford Focus and have a payment that I can handle. I would recommend (and have already given out several of their business cards) others to go see either of them at Arrow Ford!

bobINodessa

26 de mar. de 2014

It was great dealing with Rob Roberson. Even though it was the first time we've met it was like doing business with a friend.He and Arrow Ford went out of their way to quickly get me the vehicle I wanted the way I wanted it. (which they didn't have in stock at the time and in less than a week).thanks and appreciation. keep up the good work!

KingXtreme1349

25 de mar. de 2014

Adam Keidl really did his best to help me pick out a new truck. He wasnt like the usual car salesman, He really listened to exactly what I wanted and did his best to make me happy. I highly recommend Adam to anyone who looking for a new car.

rmarsh1

25 de mar. de 2014

I wanted an F-150 & Adam hooked me up after listening to me. He walked me the entire way until I drove off the lot.

JoshErikson

25 de mar. de 2014

The best experience I've had when purchasing a new vehicle. At first I was hesitant, and dreading dealing with any sales personal. From the first talk with Derrick, I knew that this time was going to different. No pressure, no catchy sales pitches, just straight facts that are backed by easily accessible information. From the front of the house to the end when dealing with Finance I felt at ease. Josh in Finance, was very thorough in making sure you knew exactly what you were getting. No gotchas or hidden costs, everything out on the table and explained.I would recommend Arrow Ford, to anyone looking for a new vehicle.

carlbond75

25 de mar. de 2014

Derek Mills was very helpful and was a nice guy who helped get me in a truck that I wanted I would recremend Derek mills to every one interested in buying a ford

colbyt4887

24 de mar. de 2014

Steven was friendly as he could be from the first phone call to the final signing of the paper work. It was a great experience and if I am ever needing another truck I know who to call.

LaurenHartdige

22 de mar. de 2014

Derek was very attentive to my car buying needs. He stayed within the price range I asked for with absolutely no problem while also putting me in an awesome vehicle. I would not only recommend the Arrow Ford dealership, but Derek Mills as my preferred salesman.

ChrisCougar05

21 de mar. de 2014

Within the last 8 months we have purchased 2 new cars from Arrow Ford in Abilene, Texas. They are amazing people and very honest. Working with Derek Mills made this process so much easier. There is no other choice of dealership to go to than Arrow Ford to buy anything. My family has bought multiple cars from this place and they stand by their word. Its hard to find good and honest people these days, but Arrow Ford is full of them. This is the reason that I do business with them. I will send everyone I know that is looking for a new or used car to Derek Mills. He's the best!

msadler65

18 de mar. de 2014

Rob was extremely helpful and friendly. Arrow Ford is the only dealer I intend to use. My whole experience was made easy and enjoyable. Thank you Arrow Ford.

kellis5

17 de mar. de 2014

Very happy with the experience at Arrow and the knowledge of Adam. Greatly appreciated Doyle 's help with financing the truck. Will definitely recommend Arrow to friends looking for a great deal and friendly business. Absolutely lovey new F150

wilcott

13 de mar. de 2014

We received very professional service from Arrow Ford, Abilene, TX. Derek Mills was friendly and professional. Overall, a great truck buying experience. Made the trip from Odessa to Abilene worth the travel time.

jfaison

13 de mar. de 2014

This purchase was an unbelievably pleasant and professional experience. Adam really went the extra mile to ensure I knew every detail I needed, answered all questions directly and professionally. His pleasant demeanor was a nice surprise when it comes to the buying a vehicle experience. He is extremely knowledgeable and really put me at ease with the whole process. I got the truck I desired and I feel that he bent over backwards to get me the deal I wanted. I will do all my vehicle buying at ARROW FORD forever, and I will ask for him each time I do!

shryacks

12 de mar. de 2014

The service we received at this dealership was EXCELLENT! Everyone, every employee was exceptional, courteous and made sure we had every we needed. We had set up an appointment with Gabe Elorreaga. When we arrived at the dealership, the vehicle was ready for us to test drive and everything was in order. He answered every one of our questions and if he didn't know the answer he made sure and got someone that would have the answer. My husband and I enjoyed having him as our Sales guy. He also made sure we had everything we needed for our 2 hour drive home. We would highly recommend anyone we know to come to this dealer and ask for Gabe. The finance manager we worked with was exceptional as also, Joshua Davis. He made sure we understood everything we were signing. Buying a car is def not an easy or quick task, but working with both these guys made it actually fun!

SugarBaker

11 de mar. de 2014

The Salesman, Charlie Farr was outstanding. His Sales Manager, Lisa also was amazing. It was a great experience buying a vehicle from Arrow Ford. The overall treatment was great!

13664

11 de mar. de 2014

Great buying experience! These guys answer all questions and work with you without high pressure sales tactics.I would highly recommend this dealership if you are in the market for a new vehicle, and would highly recommend seeing Zane Goggans for any information on a vehicle, very knowledgeable and professional salesman.

rodney104

11 de mar. de 2014

I used to dread going to buy a new car. I worked with Gabriel Elorreaga and he was very knowledgeable of all the technical aspects of the SYNC functionality and the hybrid specifics of my C-Max. I never felt like I was being pressured at all. I was given a fair price that I was extremely happy with and I absolutely love this C-Max hybrid!

ksibert

5 de mar. de 2014

Derek worked very hard at getting us the vehicle we were looking for with all the features we wanted. Gabriel did a great job helping us in the first stages while Derek was unavailable. Joshua was very helpful explaining any questions we had in finance.

duckkiller

3 de mar. de 2014

Drove from fort worth to buy an expedition and and they kept to their word about what they could do on a sale. Gave what I wanted on trade in and a fair deal on the expedition.

Jbright

1 de mar. de 2014

We never have owned a Ford , we were Toyota owners and looking for more room. Gabe was excellent in showing us 3 different Explorers and we were hooked not only on the final car but his can-do attitude and going way beyond his working hours to accommodate our schedule. He stayed after hours and in cold sleety weather to make sure vehicle was ready to pick up and drive home . That to us is what made the sale because we could go elsewhere but his work ethics and willingness to help us find the right one. Gabe is a keeper and recommend him for anyone needing a car .

ptrevino

1 de mar. de 2014

Great customer service. He was a nice great guy very knowledgeable with the vehicle purchased and I would definitely refer him personally to friends or family.

MatthewPowell

27 de feb. de 2014

This was my second vehicle that I purchased from Arrow. Adam and Josh made sure everything went smooth and I am grateful that the were there to help me get the car that I wanted. See you guys in about 3 years for something else.....

dmoracion

26 de feb. de 2014

My wife and I are extremely pleased with the service we received at Arrow Ford from Adam. Adam listened to our needs and made sure we got the best value we were looking for. He was very patient with us and literally spent the entire day with my wife and I walking us through all aspects of the process. He was truly all about his customers not just about making a sale. We will defiantly be buying from Adam again for home and business needs.

bniedert

24 de feb. de 2014

My wife and I are very pleased with our experience at Arrow Ford. Adam took the time to listen to our needs and helped us get a great deal on a 2009 Toyota Camry with low miles. Adam also made the best use of technology, keeping us always updated during the process of the sale through text messages and email. Great Job Adam!

ketexan

23 de feb. de 2014

I went to Arrow Ford looking to upgrade from my 04 to a New truck. I pretty much already knew what I wanted and Adam Keidl was excellent in not trying to sell me something I didn't want. He actually made me aware of how much I could save by buying a 13 instead of a 14 and being able to keep everything I wanted. Couldn't be happier with my new truck and I have absolutely zero buyers remorse. I would definitely recommend both Arrow Ford and Adam to anyone wanting or needing a new or used car. When it is time for my wife to get a new car, Arrow Ford and Adam will be my first stop.

Swhite551

22 de feb. de 2014

Malcolm was very helpful in assisting me with my car buying experience. Very professional. Making sure I was happy with my vehicle. I will be going right back to Malcom when I'm in the market for another vehicle. Very nice gentlemen.

AmberLee17

19 de feb. de 2014

My experience wth Arrow Ford was fantastic! This was my first time buying a car and Adam was the perfect salesman. He never made me feel like just a paycheck but a friend. I would highly recommend this dealership to everyone.

13super

12 de feb. de 2014

We recently went in for some follow up work on some scratches and to have an oil change.Everything got done!Kyle Kevil took care of this and he was outstanding.Kyle and Arrow put confidence in the practice of service after the sale.

Missykay0122

12 de feb. de 2014

We really enjoyed working with Diane. She was very helpful even with us living 200+ miles away!!! My spouse is extremely excited to finally have a jeep!!!

cmlynd

12 de feb. de 2014

When I stopped by I didn't believe I would drive away in a new vehicle, but thanks to the friendly staff at Arrow Ford Loan Arranger I did. I unfortunately don't remember the young man's name who walked me through the process. This is the first car I've financed since 1986. Thanks

rynocorral

10 de feb. de 2014

Adam was very patient with me as I test drove the Chevy and the Toyota Tundra. I did rule out the Chevy but did like the Tundra. Adam allowed me to drive the truck for a few days which did help. I felt that he worked with me to get the best deal possible and even had to hunt down the truck from amarillo for me so that he could deliver the truck and color that I wanted. I would buy from Adam again. thanks

Teryn24

2 de feb. de 2014

Derek Mills was awesome. I was about to give up finding a car and he made it possible for me to get one. I appreciate everything he and everyone and at Arrow Ford did to make this possible for me. It was a great start to this new year. I suggest that everyone get a car from them and ask for Derek to help you. He is the best!!!!!

kimfig

1 de feb. de 2014

Adam was great at helping me find the car that was the best fit for me!! I couldn't be more pleased with the customer service and with my purchase! I would recommend him to any friend or family member and I will definitely make my next purchase at Arrowford!!

trensmom1

30 de ene. de 2014

She is the best I love her to death and my kiddo loved her to such a sweet caring lady will use her every time from now on.

romagirl

29 de ene. de 2014

My husband and I live in California while our son goes to ACU in Abilene. The car our son was driving had finally given up and he was in need of a dependable, affordable car. Since we are out of state, we had no idea what dealerships were reputable and which were not. We called a friend who lives in Abilene and she recommended Derek, at Arrow Ford. Our experience was first rate! Derek interfaced with our son directly and, with us, by phone. He was professional, courteous, extremely knowledgeable and, above all, honest. We also worked with Joshua in the finance department. He was friendly, straightforward and made the experience a pleasurable one. We HIGHLY recommend Arrow Ford!!

RitaCarrizales

27 de ene. de 2014

First time buying a car and Randy took his time in showing us around. Helped us get into a car that met our needs! Thank you guys for our first family vehicle!!

audreyjohnston

24 de ene. de 2014

The whole experience with Arrow Ford was very exceptional. This was my first time buying a vehicle and they made everything very clear and comprehensible. I understood every part of the process and am very thankful each person I encountered made that possible. Randy Johnston guided me each step of the way and helped me thoroughly. Thank you Arrow Ford for the first car!!!

Charlie & Sherri W...

21 de ene. de 2014

At the time we went in we were not planning on buying that day but the salesmen that helped us look was very friendly & knowledgeable. The entire buying experience can be frustrating but Arrow Ford makes it painless. They are very friendly and knowledgeable which would explain why this is the third or forth vehicle we've bought there. Looking forward to winning the lottery and going back for a 5th purchase. Can't say enough good about Arrow they really make it pleasant to browse, shop and/or purchase...

escobedodpme

21 de ene. de 2014

Adam did a great job finding the perfect truck for my family. He listened and helped with everything. I will definitely come back again for my new car.

rtjohnson1993

19 de ene. de 2014

I gave the rating(s) above because everyone took the time to be friendly to me and explain which vehicles were the best deals, as well as which vehicles were on sell for this particular weekend. Misty showed me all of the great features of the Taurus and never pressured me into the deal or turn me away from any other car I was showed. She was by far the best sells person I have ever dealt with. I couldn't be happier with my new Taurus and the experience I had at Arrow Ford. I will be telling all of my friends about the great deal I got.

Amy w

17 de ene. de 2014

Adam was a great salesman! He was very friendly and polite, he even heckled on us after we left and today! He went above and beyond to make sure we was taken care if. He even helped buckle my daughter in our new vehicle! Would defiantly recommend arrow ford and Adam!

dave204

16 de ene. de 2014

Friendly staff.. Did not enjoy the negotiating process.. finance felt like a doctors office.. waiting and room to room...too long to wait for data input... poor communication between finanace and salesmen staff..

lallen70

16 de ene. de 2014

Lisa Johnson was so great yesterday with my daughter. My daughter bought her first car and the car buying experience, with Lisa Johnson, the time that was taken, the whole process was wonderful. I can not tell you enough times how wonderful Lisa was. I highly recommend her to anyone. I will be back to buy my next car from her.

Tumeyz23

15 de ene. de 2014

Every thing was great. Everyone there was so nice and patient with me. There where willing to help me in any way possible. There weren't trying to shove a car down my thought. Witch was really nice.this was my first time buying a car on my own and I was really surprised how easy they made it for me.

tpettijohn

14 de ene. de 2014

I visited Arrow Ford several months ago as our family anticipated purchasing a new (used) vehicle in the coming year when our daughter would turn 16 and would begin driving our 2010 Ford Focus (which we also purchased from Arrow Ford in 2009, and have been extremely pleased with). Adam Keidl met my daughter and me on the lot as we were looking at vehicles and was very friendly and personable, as well as knowledgeable about the vehicles that might fit the description of what we were looking for. Over the next several months, he stayed in contact with me via text and e-mail, just enough that I knew he was thinking about us and keeping our needs in mind, but not so much that it seemed pushy or smothering. After seeing a vehicle (2012 Escape) online at Arrow Ford that seemed exactly like what I was looking for, my daughter and I visited the lot again about three weeks ago and Adam immediately knew which vehicle we were describing, showed it to us, let me drive it, then offered to let us take it home and see if it was really what we wanted. While we really did love this vehicle, my husband wasn't ready just yet to make a purchase as we still had several payments left on our Focus. Adam continued to stay in touch with me about this vehicle, letting me know when the price was reduced, when the time approached for it to move off of the lot, the details of it's history, etc., and as I discussed the Escape with other family members, my mother-in-law and father-in-law visited with Adam more about the Escape, and he went to great length to work with them to purchase the vehicle for our family as a surprise gift! We have driven Ford cars and done business with Arrow Ford for over two decades now, and Adam is one of a number of employees there who have gone above and beyond to satisfy a customer, even at their own personal expense, to make sure that we are 100% satisfied, and in return we continue to come back to Arrow Ford first for our vehicle needs.

rwaller3

8 de ene. de 2014

Adam was professional and represented Arrow Ford very well. He represented my concerns and price to his bosses for consideration. It was a long negotiation but I like that kind of stuff. In the end, I believe that I bought the F-150 at a fair price. The dealership made some money and I saved some money (wish I would have saved a bit more!) I would definitely recommend Adam!Arrow Ford definitely needs to get some bottled water for it's customers!

Flowers2

7 de ene. de 2014

Adam was very perfessional and helpful,He helped us out a lot , he's great!! Thanks Adam,we'll see u again!!John & Melody Domer

empatsel

6 de ene. de 2014

I came to visit a friend in Abilene and had been thinking about trading in my car. My friend said that Derek at Arrow is who I need to see about getting a new car. He not only listens to what I needed but also what I wanted. In the end got a great used car that I hope to have for a long time. Derek was wonderful and wish more car salesman/women were like him.

YongRhee

31 de dic. de 2013

Adam Keidl was great. I would highly recommend him for your next car purchase.The staff was friendly and courteous. The drive from Dallas was worth every penny.

2013fordflexowner:):)

23 de dic. de 2013

Amazing, friendly, honest... the list goes on! Derek is one of those guys that treats you like a friend. He could not have been better. He gives his entire heart to his customers. We came in on a budget and Derek stayed on budget the entire time. Arrow will go the extra mile to make sure you get the vehicle you want and for a price you can afford. We will never buy from anyone else again. We love Derek and Arrow Ford!!

RobertClark

20 de dic. de 2013

We told Joe and Hank what we were looking for. They found the right truck at the right price while we were there. They were courteous, knowledgeable, helpful and professional. Our questions since the sale have been answered promptly. We are extremely pleased with our purchase.

jfguajardo

16 de dic. de 2013

Adam Keidl was great to work with. This was the first time I have purchased a vehicle since 2003. He made the entire process extremely customer friendly. He was quick to return phone call upon learning of my interest and follow-up with several text. He came across as wanting to assist me without appearing to pressure me as a customer. He listened to exactly what I wanted and helped make it happen. I am extremely satisfied with my Arrow Ford experience and can't say enough about Adam. He found exactly the vehicle I was wanting and was able to get it to me in a timely manner. When I arrived at the dealership to sign the paperwork, I was able to meet members of the Arrow Ford staff and each took time to explain services and processes to me. I would recommend Adam and Arrow Ford to anyone interested in making a vehicle purchase.

brandgf

16 de dic. de 2013

Derek worked hard to get us into our truck. He and his team got us a decent interest rate, too, despite some credit challenges. He was always prompt to respond too. We'll be happy to work with him again in the future.

Keldawn2020

14 de dic. de 2013

I purchased a 2014 Mitisbushi Outlander. I have also worked with Joshua Davis and have always had great service with him but due to his work load he put me in Derek Mills capable hands he went out of his way to get me the color and the style that I wanted. Always nice and quck to respond to me on any questions that I may have or any problems with my new car. I was very greatful to Derek for all of his hard work and I know if I ever need anything he will be there to give me a quck response. He is a great asset to the Arrow Ford Team and I would recommend him to anyone I know who is looking for a car. Thank you Kelly D. Larsen.

darrylconner

13 de dic. de 2013

Deal was done over the phone, from 200 miles away, and everything was as promised. I would recommend this deal to anyone. Vehicle was exacly as advertised.

chuck68tx

10 de dic. de 2013

This has been the best experience I have had when buying a vehicle, Derek Mills was awesome to work with and I will definitely recommend him and arrow ford to my friends and family

phillipallmand

10 de dic. de 2013

We were in need of a newer vehicle but neither my wife or I have good credit and Arrow Ford was still willing to talk to us and even put us in the van we wanted. Joe Nelson was our sales man and I would highly recommend him. He saw the process from the beginning to the end and was able to answer all our questions. Now about the financing. Nobody else would finance us but we got a second chance when Arrow Ford financed us even with our credit and we were never once made to feel like we were low due to our credit score and they treated us with nothing but respect and dignity which I was not expecting considering our credit history.I will definitely be going back to Arrow Ford.

kayla0125

10 de dic. de 2013

I actually wanted the grey 2009 Mustang but I couldn't get the financing even with a co-signer and then my salesman Adam Keidl contacted people at Loan Arranger Lot and he work for a couple days trying to find me a vehicle. He was able to finance me a nice 2010 Hyundai Elantra. I called Adam before everything was done and explained to him that I couldn't get the car because I didn't want a cosigner. I wanted to do it on my own. He told me to give him a few days to see what he could do. The next day he called and let me know that he was trying several different options but not to give up. Adam and Lisa Johnson both worked real hard and finally got me into a 2006 Chevy Aveo with down payment and monthly payments that I could afford. When I showed up to sign the papers everyone in dealership treated me like family and made me feel like they really appreciated my business. They answered all questions and concerns I had. Thank You all once again!

mikereyn74

6 de dic. de 2013

Derrick really went work for me and got me the deal I wanted. This has been a great experience! I will definitely be back when I'm ready to buy my next vehicle.

BobSummer

6 de dic. de 2013

The Customer Service was outstanding. Adam went out of his way to find the SUV we wanted. He answered all our questions. He is extremely polite. He was with us till the final signing of the contract when he gave us the keys and paper work.The quality of work that we had on our 250 Super cab pick up was last month was satisfactory. The friendliness of the dealership was great. Adam was there when we needed him. He was patient with us as he answered our questions.The overall Experience was very good. Our needs were met. We would recommend Arrow Ford to our friends.The price of the SUV was good. The dealer was willing to adjust the price to come closer to match another Ford dealer.

retirednavy2009

6 de dic. de 2013

Adam and Josh both took care of me. I needed a vehicle and Adam knew exactly what to do and how to handle the situation that I was currently having.Thank youDean McClain

paboone

5 de dic. de 2013

Arrow Ford was recommended to us by our son, Matthew and his wife, Rachel. We were met with friendly sales people and directed to the location of the used vehicles,since this is what we were interested in. We requested Derek, because Matt had bought a vehicle from him and was pleased. Derek was not there when we arrived , but came shortly and was very aware of the value of the vehicles and it was apparent that he knew and understood what we were looking for. He was cordial, and answered all my questions without making me feel "dumb" for asking! I felt very comfortable with him and will definitely be back when I buy a new Fusion!!

99farrell

2 de dic. de 2013

Derek went above and beyond when my husband and I came to the dealership looking for a truck. He was courteous, professional, and didn't make us feel like we were being pressured into buying a vehicle. This was our first purchase at Arrow Ford, and we will definitely be back. It was a hassle free experience, and we look forward to doing business with Derek again.

Mendyhill

26 de nov. de 2013

Adam worked hard finding my son a car to fit his needs and budget. This is our 3rd vehicle to buy through him and will be back.

Jancan1012

25 de nov. de 2013

Very helpful and friendly! Answered all of my questions in a timely manner and worked with me around my work schedule! Everything was ready when he said it would be too!

Debbieoliver

20 de nov. de 2013

I bought a Mitisubsi Outlander Sport from Adam Keidi. He was patient and calm from 9 am until late afternoon when I finally made up my mind. He even gave one car a quick wash instead of going to lunch. He is friendly and knows about his cars, he even offered to special order what I wanted. I would recomend him highly to anyone and if any women want to buy a car and not feel like they are getting taken advantage of because they are a woman go see Adam Keidi. He has excellent follow up and the knack of making a person feel comfortable and welcome.I have bought a few cars and Adam is the best sales person I have dealt with I was happy with him and my car at the end of it all.

ShelleyWatson

19 de nov. de 2013

We have used Arrow Ford for the last 4 vehicles we have purchased. We have used the service department for the last 6 vehicles we have owned. We love Arrow Ford because of the friendliness of the employees and for the prompt service we receive when we have to have our vehicles serviced. We never feel pressured by the sales personnel and feel confident the employees are at our service and not just trying to make a fast buck. Derek has been the best sales man we have had over the years. He still calls me by name when I come into the sales department and knows exactly who I am along with the last 2 vehicles we purchased when we talk on the phone. Derek is courteous and professional. I would recommend him, and have recommended him, to others who are looking to purchase a vehicle. Thanks Derek for all your help and making me feel valued.

brentcamp

19 de nov. de 2013

This is our second experience buying a car from Derek. We were very pleased with our first experience, so there was no question where to go when we were ready to buy our next car!!! We have been happy and satisfied with his sales and the way we are treated!!!

KAQaz

15 de nov. de 2013

Derek was unbelievably AWESOME to work with!!!!! This was my first car buying experience on my own and I could not have found a better person to buy my car from. I had been searching for a very particular F150 model for about a month throughout Texas, Oklahoma, and Arkansas, emailing a dozen dealerships, and Derek was the only person who in two emails, got me exactly what I wanted for the price I wanted. I do not have a lot of free time to go search lot by lot for a new car, so I did most of my searching and dealership contact over the internet. I had started to get very tired and frustrated talking with representatives from the other dealerships, because they were always trying to get me to come into the dealership in person, or they would try and sell me a car that was not what I looking to buy, and they would not give me straight forward answers to the questions I was asking. Thankfully I found Derek, because what I accomplished talking to him in 2 e-mails was more than I had in about 20+ e-mails with other dealerships. Never did I feel like he was trying to swindle me and I honestly believe he did everything he could to get me the best deal on my new truck. I live in Dallas and my sister who cosigned on my lease lives in Pittsburgh, so we did a lot of talking over e-mails and on the phone with Derek. Within a week, we had everything figured out so that by the time I drove out to Abilene, I pretty much drove up to the lot and exchanged keys - it was such a hassle free buying experience. I drove 3 hours from Dallas to Abilene, passing Ford dealer after Ford dealer along the way, and I would have driven 3 more if it meant working with Derek! I LOVE my new truck and it is all thanks to Derek that I am driving it! I would buy every one of my cars from him if I could. I highly recommend working with Derek, I promise you will not regret it!

Davferg15

9 de nov. de 2013

We had a very good experience with Arrow Ford. Our sales person, Adam Keidl, was very friendly and made sure we did not leave the lot with a car we would be unhappy with. He took a lot of time showing us numerous cars until we found the perfect fit for us.

trnugent

7 de nov. de 2013

This was the best experience I've ever had at a dealership. I have purchased 7 cars in my life and by far Arrow Ford and Adam were the easiest and nicest people to deal with. Adam was very honest and straight forward. We negotiated price, but there was none of the haggling, car-sales tactics and intimidation that some dealers have cause people to associate with car buying. Arrow Ford and Adam were the farthest thing from that. I would purchase a car from them again in a heart beat.Bonus...I live 4 hours away and they even delivered the car to me. One of the sales managers (Aaron) did this himself, and was super nice and almost as excited about the car as I was.GREAT EXPERIENCE.

pintor

4 de nov. de 2013

was goood experience at this dealer and working we the employee and i would recommend this deaalership to my friends and family anytime because they got good prices

ckw07a

1 de nov. de 2013

Misty is responsive, a great listener and works without creating pressure. I would recommend Misty for anyone actively looking or shopping for their next vehicle.

GloriaNollan

26 de oct. de 2013

We were greeted with a smile and in a friendly manner. Maria listened to us and went above and beyond to help us. She thoroughly and patiently answered all our questions and walked us through all the steps of the buying process with a smile on her face. She was very thoughtful, professional and made us feel comfortable during the whole process. She did an awesome job for and with us and deserves a 'job well done' from her boss. We would recommend her and Arrow Ford to anyone who asks us about buying a car. Maria made the day a great one and made us feel like family.

rtrd321

19 de oct. de 2013

Adam was very helpful as we checked this vehicle out. We had a son total his car in a wreck and we're needing a good car at a price we are receiving from insurance. We should receive our check this next week and Adam is doing all he can to make sure we are able to get this Saturn Vue. We truly do appreciate his eagerness to help us. He is staying in contact with us on a regular basis which has really been helpful. We would recommend people talking to Adam in the future if they need a car.

Luchie16

19 de oct. de 2013

When arriving to arrow ford was greeted quickly by Adam keidl . Adam knew all the questions that where ask and knew more about the vechicals that we where looking at . Great service at arrow ford .

debbie1957

16 de oct. de 2013

My overall experience at Arrow Ford was awesome.Misty made me feel comfortablesince its been quite awhile since I have purchased a car.She answered all my questions,and if she didn't know she quickly found out.Thank You Misty for making me feel like we were friends.Thank you to Kyle Wasson in Finance he is a truly great people person.He explained everything to be,and I had tons of questions for him.I never felt hurried or anything.Finally thank you to Mr. Martinez in the service dept. he took care checking everything on my 2010 Impala.Even tho I prefer Chevys to Fords,I will return to Arrow Ford for my vehicle repairs and maintence...I will refer my friends to Misty at Arrow Ford in the future.Thanks again for the whole team that helped me with purchasing my vehicle.Debbie

angeliquevamp

15 de oct. de 2013

Derek Mills was geat!!! He was very friendly and made sure we were taken care of. I knew what I wanted when i hit the door thanks to your website and the ease of use of it. He never pressured us and went out of his way to make sure we had the right fit for us. You truly have an assett in Derek.We were a little dissappointed in the service dept. that cleaned out our car before we purchased it. After we got home we found fruit loops and bulletts between the seats and in storage containers. Took them quite a long time to clean up the car. Which is odd to me since we were waiting forever with the finance dept. When I asked if they were busy that day and had lots of sales three different people told me no not really kind of a slow day. We waited an excessive amount of time for the finance guy to fill out the paperwork and as we sat waiting he stood and talked with fellow workers at the front of the building. We had already been waiting to sign papers for hours, this did not sit well with me. When we got to the finance office the gentleman just did not feel very personal or professional. Maybe it was just an off day for him. overall experience was good and will continue to do business in the future with Derek. As far as the finance department is concerned they need to take some customer service classes and some time management skills. I've talked with several people that have bought cars from arrow ford and from other places and consistently have gotten the finance wait time at arrow ford is the worst. Other places are much more efficent, fast, friendly and willing to go the extra mile. Derek did what he could but you just can't rush someone who doesn't wanna play the game.

holleenotes

14 de oct. de 2013

Pleased with our Sales Consultant and low-level of forcefulness, but we spent 4 hours of our Saturday there, waiting to sign papers, etc. for our new car. Took way too long for our liking. I realize that it was a Saturday and probably busy, but that was unacceptable. Surely there's a way to make the process go quicker. We made our "deal" without much negotiation time, it was almost all just waiting. We do appreciate the play area however!! Got a lot of use! :)

Davinadury

3 de oct. de 2013

Great service Jerry was very helpful in getting what I wanted. He kept me updated on the new outlanders that came in and worked around my needs.

Nathan.greenwood

3 de oct. de 2013

Overall one of the most professional and helpful dealers I ever had the pleasure of dealing with. Highly satisfied!!!! I would recommend Adam to all of my friends everywhere.

13super

2 de oct. de 2013

Mike Hilliard was a pleasue to work with.He sold us on the unit we purchased and made trasaction effortless. Mike puts excitement back into buying an automobile.The truck we puchased is great.I recommend Mike to everyone.KP

13ford

25 de sep. de 2013

Mike Hilliard is excellent. He made the buying experience exceptionally easy. Very professional and easy to deal with.Actually felt good about the transaction. Mike made the whole transaction smooth and avoided any hitches.

mrglass

23 de sep. de 2013

I bought 2 trucks today from Mike Hilliard. He went out of his way to get my business. He is always friendly and very knowledgeable. The whole process was smooth from start to finish and I got a great deal!! Thanks Mike, I'll be back soon!!

CyndiP

23 de sep. de 2013

I recommend for Service. I haven't bought a car in Abilene since I was stationed here in the USAF 20 years ago, but my friends have always raved about their salesmen at Arrow. My now 2 year old Escape was a problem from day one. I bought it new in Austin and moved home to Paint Creek 5 months later. It had already been in the shop once. It made a trip to Arrow 2 months later (Feb. '12) and Carrie really came through for me on getting my transmission software updated, yet again, and finding why my truck felt like it was driving through an earthquake every time it got up to 70 mph. It's always great to talk to a woman who knows cars; I was raised in the garage and on race tracks with my grandpa and dad building our cars, so I know what I'm talking about when it comes to wheels. She gave me the respect I have only ever gotten when talking to those who know me and my experience.Last summer, when a national chain repair shop literally killed my best friend's car, Paul Martinez and "Awesome Eric" (in Sales) helped her get into a new car without ripping her off. They also helped her get the money that repair shop owed her for the demise of her former, once perfectly dependable vehicle. (She and I were referred to Paul by another friend who calls him "MY service guy!")This September, I got fed up with multiple issues from my Escape. I took it to Paul Martinez and he was on top of my vehicle's diagnosis the whole time. I was very unhappy to hear that Paul researched my warranty and found that I did not get the warranty I told the Austin dealership I wanted when I bought my vehicle. I am now into extended warranty after only 2 years. NOT what I asked for from Leif Johnson. (Lesson learned; won't happen again.) Paul and his Service crew couldn't get to it for the first three days, and then tried for 2 days to get it to duplicate the problems I had. Nothing. Paul and I drove it together. Nothing. So, under extended waranty, I had to pay for 5 days of rental car. Kyle and Arrow policy helped me out on two but I still had to pay for three. That was money I really did not have to spare. Three or four days later I checked my bank account and found that someone at Arrow, I don't know who, had refunded me one of those days.Awesome...I didn't even have to ask.Sometimes, it's the smallest things you do that can make the biggest difference...thanks, Paul!!!

weewee124

23 de sep. de 2013

Buying from Arrow was truly a pleasure. From sales to financing and service was awesome. Thank you Tara and Lisa for all your help. These ladies were awesome and made us feel right at home. I would definitely buy from Arrow and would recommend them to all my friends. Again, thank you.

jamestx413

19 de sep. de 2013

I received a letter in the mail from Kelsey Cook wanting me to stop by and see if she could help get a car. I went by on 6/18/2013 and we looked at a couple of cars. One was a 2011 Toyota Camry and the other was a 2013 Ford Focus. I got the 2013 Ford Focus. The reason for all excellent marks is the excellent customer service that Arrow Ford gives. You can't beat them at what they do. I was in customer service for over 31 years and I know what it takes to make a customer happy and so do they. Kelsey Cook and Van Cleave went above and beyond to make this happen and they made it happen and made this customer very very happy. I will recommend anyone to Arrow Ford.

Ted_Wagner1

18 de sep. de 2013

Troy got us a great price on a truck, he was very friendly and went out of his way to make sure we got everything we needed. Would recommend to anyone looking for a new/used vehicle. Thanks!!

Desperado

12 de sep. de 2013

A few months ago I told Mr. Keidl exactly what I wanted and needed in my next vehicle, and since then, he has updated me periodically about his search for a vehicle that matched my specifications. Today, I closed the deal on my new (to me) car and I couldn't be happier. He was constantly on the lookout for the perfect car, and wasn't pushy because he was more concerned with getting me into the perfect car instead of just getting one off the lot. Excellent salesman, karaoke monster, and a one-in-a-million guy.

rklomax

11 de sep. de 2013

Mike was able to find the perfect truck for me and my family. He went to great lengths to find what we wanted, including bringing a vehicle for me to look at even though I was unable to go up to Arrow at that time. Great attitude and customer service.

Shannondowdy

4 de sep. de 2013

Derek was friendly and professional and went the extra mile putting gas in my car and floor mates thank you! I have already suggested a friend come and buy a car from Derek Mills!

Bobofettash

3 de sep. de 2013

Very wonderful with working with my budget and making getting a new car fun and not stressful at all. Also traded my car in and they bought it exactly for what I asked and no less. Thank you Aaron. You're my hero! Xoxo Ashley.

txmexrod

3 de sep. de 2013

!!!Update to this post. My computer was acting up and changing states that I did not put. I want to make it clear that my experience was an all 5 STAR experience, just read below and find out why.......Why am I giving this reveiw? Lets start by saying that I work long hours and it was difficult trying to find someone that could work with that. I had contacted many other dealers and came across Arrow Fords web page and the assistant pop up came on and I just asked a question. The next day Aaron Cunningham got back with me. I told him what I was looking for and that I was just looking. He made an effort to find something that I would like. We made a deal to meet on a vehicle, but he call me and told me that it would be more than what I wanted to pay. He then went on to give me mulitiple options. I figured since he went out of his way I would give him the chance to show me some things. I was really expecting him to sell me on some new car that I didnt want or get me in something that I could not afford. I was surprised to find out that he only wanted to show me other options in the areas of what I wanted to begin with. I just want to thanks him for all that he did for me, by coming in on days off to accomidate my schedule and staying late to help with this process. How many people would do that, I know that I would have been like "Its my day off, can you come in another time?". I never felt like I was just a sale to him and that I was actually a freind, and that is what happened at the end of this. I didnt find a salesman I found a freind that sales cars.

pnoliver007

1 de sep. de 2013

I am not easy to work with when it comes to buying a vehicle, but I had be best experience Ever! with Mr. Mike Hilliard buying my car. I felt like I had Uncle Mike by my side helping me through the process and decisions making that lead me to the perfect car for me. We discussed how to rebuild my credit and he gave me the tools to do so. Mike did a wonder job at bring me to a state of self realization of what I SHOULD be looking for in buying a car. :) My family watched as I went through the process and they recognized and appreciated all the hard work Mike put into getting me a dependable car that I can afford and that I Love!May God Bless Mike Hilliard and continue to show him Favor.Patricia Oliver

Zepshep

30 de ago. de 2013

My sales rep from my previous purchase called and said there was an F-150 in the lot that fit my profile. It was a Super Cab, Clean, and low miles. I stopped by to look. After inspection I bought it. Simple and straight forward. It was fun Barkering....I mean Bartering on the Interest rate. My bank took care of me although Doyle put up a mighty fight.

Wendyaei

24 de ago. de 2013

Derek Mills and Joshua Davis did an outstanding job finding me the exact vehicle I wanted, checking everything on my wish list. Not only did they find me the exact vehicle I wanted, but they also they gave me a fair value for my trade in. This is the the fourth vehicle I have bought from Arrow Ford and my overall experience has always been great.

rabbit87

23 de ago. de 2013

Derek helped me out more than any car dealership I had been to. I was stressed out by the time I came across him. He was friendly and got me what I was looking for instantly for the kids and I. I love my car. Thanks derek for your hard work.

bscattle

20 de ago. de 2013

Very good honest sales people. Very professional staff.Adam was very straight forward and helpful. Continued to follow up with us to make sure we liked our car.

Happy F150 owner

13 de ago. de 2013

I bought a truck from Arrow Ford in 2005 n was very satisfied with the entire process. I was introduced to my service rep n was VERY pleased with the service department while I owned that truck. I later bought a Dodge from a different dealer who went out of business 2 years after I bought that truck. I had HORRIBLE trouble trying to find decent service n after a month of trying to get the A/C fixed the 3rd time in 6 years, I decided to go back to Arrow Ford. I WILL NEVER BUY FROM ANYONE other than Arrow Ford again. They have great sales people n a FABULOUS service department. Great Dealerships are a DIRECT RESULT of GREAT LEADERSHIP. Arrow Ford trains ALL their employees to listen to the customer n do everything possible to make the customer happy. AWESOME. AWESOME. AWESOME.

BrendaAllen

13 de ago. de 2013

The BEST vehicle buying experience in 40 years. These ladies were awesome in getting me a deal I could live with n THE PERFECT 2013 TRUCK for me. Arrow Ford has salespeople who have been there over 10 years. THAT alone says a lot about a dealership. I couldn't have asked for more knowledgeable salespeople n they were friendly n funny to boot. I LOVE the Arrow Ford Service department n have used it in the past for non Ford vehicles. The Service department has THE BEST mechanics in town. Arrow Ford is the most customer oriented auto dealership around...Trust me I've been to the OTHERS.

gregoryleenorris

12 de ago. de 2013

EXCELLANT HANDLING OF MY PURCHASE FROM OUT OF STATE, TULSA OKLAHOMAPROFESSIONAL JOB THE WAY LISA MADE THE SALE GO SMOOTHLYALSO THE CAR WAS IN GREAT CONDITION WHEN I PICKED IT UP.IVE BOUGHT A LOT OF CARS OVER THE YEARS AND THATS WHY I WANTED TOSAY WELL DONE!!

wlpetty

12 de ago. de 2013

After seeing a vehicle in an online ad, my husband called the Arrow Ford and was directed to Cynthia. She immediately went to work! She was very knowledgeable. In fact, she was able to persuade my husband (who was rather reluctant about buying another vehicle) to come visit that afternoon. When we arrived, Cynthia greeted us warmly. She already had the vehicle pulled up and ready for a test drive. Her easy-going manner and knowledge convinced us that this was the vehicle for us, but we were somewhat concerned about the value of our trade-in. Cynthia to the rescue! She went back and forth with offers and counteroffers and counter-counteroffers many times. She really worked to help get us the most for our trade-in and payments that we were comfortable with. Even after the purchase of our Expedition, Cynthia continued to check on us to ensure that we were completely satisfied with our vehicle. Overall, we had one of the best experiences ever buying a vehicle. I would highly recommend Cynthia to anyone!

tgriesh

10 de ago. de 2013

We waited nearly 3 hours for the car to be detailed after purchasing the car and when we finally got it back, it looked exactly the same. It had the same bug spots and water spots it had when they took it for detailing. During the test drive we advised the salesman there was a ticking sound coming from the engine, Adam, our salesperson, advised us he would get it taken care of.The salesman wrote it on a "We Owe" form (dealership form they use for what they owe the customer) and told us the dealership would take care of it. We got the car back and it is still making the same noise, nothing was fixed. Disappointed in the follow through of the dealership and their quality of work.

Madcustomer

6 de ago. de 2013

My husband and I found an SUV that we loved so we called and after talking with three or four different people they told us it was ours and they could deliver it since we lived a few hours away. After two days of us calling and them not giving us an answer we found out they sold it...after they already told us it was ours and we just have to sign paperwork. The manger Kyle is the one who sold it after we talked to him about it! You would think the manager would have more sense.

meaganootton

6 de ago. de 2013

Had an awesome experience at Arrow! Got the car I wanted at a great price! Everyone was super helpful and very down to earth! Will definitely be back for my next car!

jwh78738

3 de ago. de 2013

After test driving an Explorer we intended to purchase, we found a large screw embedded in the right rear tire. We had driven over 100 miles to the dealership and were on a tight schedule. Malcom Johnson worked diligently to get a new tire installed and to help us finalize all the paper work. He was very friendly and helpful as was everyone we encountered at Arrow Ford. Great service.

Simbaliya22

1 de ago. de 2013

We had the greatest experience. Adam was honest and more than helpful. He bent over backwards to get us in the car that we wanted. Not only that, he went above and beyond to get the price we needed in order to make the deal happen. I have already told a friend and my folks about him! He is the man to see. Thanks again!! We love our new car! Best service. Only complaint is the length of time it takes of car buying! Lol! We knew that before coming in though....anyhow thanks Adam for your superb customer service!

Halieghsmomma

26 de jul. de 2013

I called Adam and told him excatly what I was needing and he worked with me many hours without complait and with a smile on his face and found me what I needed. I love my new Edge!! Thanks Arrow Ford.

Love my new Edge

24 de jul. de 2013

I went to several other dealerships and noone would go to the trouble of helping me find what I wanted. I went to see Adam Kidel and he helped me thru and found what I needed and kept in contact where other dealers and dealerships lacked. Thank you so much for a great buying experiance.

Sandy0459

24 de jul. de 2013

I went to several dealerships to find the Escape that I wanted and Arrow Ford was the only place that even tried to work with me. Cynthia Heatley is an awesome saleslady. She went out of her way to help me and eventually found the perfect Escape for me. She was friendly, courtious, determined and very professional!

rxnr

23 de jul. de 2013

Arrow Ford went out of their way to meet half way to deliver a truck we purchased on-line.very friendly couple when we signed papers.truck was in excellent condition, except for some clay mud in all floor mats, but other than that clean. engine was meticulous.i would reccomend anyone to arrow ford in abilene texas

C48L51W

21 de jul. de 2013

Jerry was helpful and stayed on the day we bought the Outlander until about 7:30 PM. Later, when we discovered the special remote-control system was not given to us, he sent off to get us one.

KatSimpson

20 de jul. de 2013

I should start by explaining that I am very prejudice towards used car salesmen. Every time I have stepped on a car lot I have felt like they are sharks and treat me like I have "stupid girl" written on my forehead, trying to take me for all the $$ they can. Not even for a single moment did I feel this way with Adam. He made me very comfortable. He was very helpful, friendly and knowledgeable. While he was persistent, it was not the high-pressure I have felt from other salesmen. I knew what I wanted, and had done my research. While the dealership already had the car listed at a good price, Adam worked and worked with me until we agreed on a great deal!! I am so thrilled with my purchase and will refer all my friends and family to Adam at Arrow Ford!

jbronaugh

18 de jul. de 2013

In Apr 2013 I took my 2002 Sport Trac to Arrow Ford in Abilene, TX for a PCV hose repair, as I was going to sell/trade it in in the near future. During my wait I decided to stroll down to their used car center to humor my curiosity with prices and trade-in options. Mind you, I was not on a mission to make any type of purchase transaction that day. But as fate would have it, I was approached by a sales person who only asked how I was and thanked me for my service - I am Active Duty Air Force and happened to be in uniform. Adam Keidl was his name. I informed him of my FUTURE plans to acquire an F-150 (can't imagine why anyone would ever even consider another truck) - that I needed something bigger than the Sport Trac for the 3 car/booster seats I needed to tote around...but it must be an F-150. We walked the lot telling lies and stumbled upon the perfect match for me and before I knew it we were in his office discussing trade-in values and payment plans. Now, I understand Adam's job as a salesman and appreciate the "skills" which it requires, but I remind you I was merely window-shopping while having maintenance done on a vehicle I had owned outright for eight years. Nevertheless, he did his job perfectly and reeled me in. I knew my wife would have my head should I follow through with this, but I was in love with that F-150 and it was a family necessity, so onward we pressed. I told Adam of the situation - of my ol' lady's reservations - so he handed me the keys, told me to take it home for the weekend, see if the car seats fit, and let my wife "help" make the decision. She loved it but was scared to take on another car payment with all the other priorities we had. Dejected, I reluctantly returned the truck and explained my predicament. Adam assured me he would keep the truck for me until mid-day the following Monday - "that's the longest [he] could hide it for", he joked. And he did just that. Early that Monday morning, not 30 seconds from my wife calling me at work to give the thumbs-up to go ahead with the transaction, Adam texted me to see if we were a go, as he had another interested party but wanted to stand good on his promise to me. To make a very long story short (my apologies), by lunch that day I was the very proud owner of a 2008 F-150 XLT Supercrew with only 27K miles on it. Adam Keidl was a fantastic salesman. His professional attitude, knowledge about the vehicle, his skill-set with making me comfortable during the entire nightmarish car-buying process and his flexibility/willingness in getting me exactly what I wanted and needed (i.e. my asked for trade-in value for my Sport Trac and final sales price of the "new" truck) was by far the absolute best I have EVER experienced in my many vehicle purchases over the years. I am a very happy and satisfied Arrow Ford customer and I WILL be a return buyer...hopefully Adam will be there for the next go-around for I will request, make that REQUIRE him to be my salesman. Thank you, Adam and the entire Arrow Ford Team.Jason R. Bronaugh, TSgt, USAFDyess AFB, TX

joeray

14 de jul. de 2013

The car buying experinece is usually a frustrating and stressful process, but the men and women at Arrow Ford turned it into a joy. Thank you Adam and Owen for finding that perfect car for us, this car was more than I expected and we are so happy. Arrow Ford has found two more lifetime customers! Thank you Adam for your professionalism and friendly service, awesome job my friend!!!

kingcobra21

14 de jul. de 2013

Malcom johnsom was awesome. He was very friendly, understanding. Knew the answers to all the question we had. He also went out of is way to make sure we had the best payment plan possible and worked hard to get the best he could for us. Very satisfied.

explorerrubygirl

11 de jul. de 2013

What can I say about my experience at arrow ford with derek mills? He treated me and my son like family. Tending to both of our needs. Me being a woman. Well I was indecisive on what exactly I wanted. To Mr Mills not a problem. He let me drive a different car daily until I found one I liked. Me I had a ton of questions. Even when he was busy with others... he always had time and never made me feel like I bothered him. Arrow fords philosophy is a breath of fresh air. Working with someone so helpful was different than I've ever experienced. It always before seemed like me against them or like they were vultures. Not Derek he was on my side from test drive to deciding to finance. When we made it to finance the guy didn't know the vehicle, trade in price, or warranty. Derek got him straight. Derek was so friendly and helpful. Never did he laugh at the little things that seemed important to me. He only helped. Took a min to trade for my exact perfect ride(explorer) but I drove another while waiting. Didn't take long at all. Derek is the best in my book.

rachelboone

11 de jul. de 2013

Derek was the best salesman I've ever come across. He allowed me to drive different vehicles. That allowed me to know the fetures I wanted. He catered to my wants and needs while keeping my husband's concerns in mind too. He was excited as I was about finding the right car for me. Very honest, up front, and helpful. The knowledge he knew about everything I looked at was very impressing. Couldn't express enough praise for Derek Mills at Arrow Ford. We have told everyone we know and will be lifetime customers. Ask for Derek!!!

MamasloveTX

9 de jul. de 2013

The experience was great and thorough He took his time to get us a great and safe car. And affordable car he was awesome with our child. All in all he did a super job. We would recommend him to others in a heartbeat. Thanks and Have a Blessed Day!

mitchker

9 de jul. de 2013

I found a used 2013 Ford Flex over the internet using Yahoo Autos. While the vehicle was listed at a great price, it was largely due to the efforts of Cynthia Heatley, sales associate, that I was willing to drive 200 miles to complete the purchase and pick up our new Flex. Thank you Cynthia!

glwimberley

8 de jul. de 2013

Jerry was extremely helpful and always went the extra mile to get us in a car and make sure we were happy. I was shocked when we got to take the car home over the holiday to help me make my decision on if I truly liked and wanted the car...the deal worked out and I'm a happy camper! Thanks again Jerry!!

AnnAllen

7 de jul. de 2013

Jerry has been amazing at helping me buy two cars!!! He wanted to help me find exactly what I wanted...so patient & friendly!! The best ...

delynhoward

2 de jul. de 2013

I was very satisfied with the help I received in purchasing my car. Jerry Parker was very cooperative, and helpful. I felt he was someone who did have my interest in mind and he made the whole process seem easier. I was pleased with all the help I received in the sales as well as the financial area. Thank you. Debra Howard.

kathymercado

28 de jun. de 2013

I must say that this has been by far the best car experience purchase I have ever encountered. Lets go back to January 2013. I purchased a 2007 Jeep Wrangler in January 2013. Four months later a piston blew out the engine. Come to find out Crysler sent an inspector out to inspect the Jeep and it was just a mechanical malfuction that caused it to blew out. At this point I was asking myself what I should do because the warranty had expired one month prior. So I decided to call Adam Kiedl the salesman who I dealt with when I bought the 2007 Jeep Wrangler and asked him can we look into trading it in. With no hesitation he said yes and he tried his very best from that day forward to get me in a car because I did not have one. I realized at that point that he was very considerate about my situation and he wasnt concerned with making money but was more concerned about his customer. After a few days of wheeling and dealing with financial intuitions we sealed the deal and I ended up getting a brand new 2013 Ford Taures! I am more than happy about my experience with Arrowford staff and specially Adam Kiedl that if it wasnt for him and his care for his customers, I dont know how things would have turned out. Thank you Arrowford!

cfchadwell

26 de jun. de 2013

Arrow Ford and Cynthia Heatley exceeded all of my expectations. The overall experience proved very helpful and they continually showed that they were committed to quality service.

AOWT

25 de jun. de 2013

I was in the market for a Ford Taurus Limited Edition and I had been searching all of the local dealerships in my area. After a thorough search of dealership after dealership and speaking with many salespersons I was unable to make my dream car materialize. Suddenly I remembered Arrow Ford Dealership in Abilene. Oh wow, I can't express how everything just seemed to open up and blossom when I contacted two of the salespersons at Arrow Ford. The customer service of Cynthia Cantrell and Tara Baldauf is absolutely incredible. These two ladies worked together to make my dream car come true. It is difficult to express in words how appreciative and grateful I am to these ladies. The automobiles at the other dealerships and customer service did not even compare to Arrow Ford.Thank you so much for all of your efforts and interest that went into making my dream come true!Sincerely,Russell

md0117

24 de jun. de 2013

Britnee was very good. She listened to what I needed, didn't sugar coat or try to upsell, and shot a straight story to me. I would recommend her to anyone.

annfrakes

22 de jun. de 2013

Jerry Parker and Doyle Barker done a great job helping us find a used truck. It was a great experience to know there are still people out there that understand that people go through hard times and need a second chance. Thanks guys!

MarvinButler

20 de jun. de 2013

Addam was very kind and went out of his way to help make the purchase of my car possible. He spent hours with me looking at different cars and patently explained my options. Thanks to Addam I have achieved my long time dream of owning a vehicle. As far as "Used Car Dealers" go he is a jem. Marvin Butler

rglass13

19 de jun. de 2013

I worked with Brittnee Wright to sale my 2008 Dodge truck. She was very helpful and got me top dollar for my truck. I will definitely consider doing business there again. Thanks Brittnee for all the help!! It's greatly appreciated

Grimkin

18 de jun. de 2013

Apart from the issues with my credit rating. I had an absolutely amazing experience with my dealer, she helped me through it all and even fielded my questions and concerns after buying the car. I'm 3 days into buying said car and couldn't be happier.

Estradav

17 de jun. de 2013

We will definteley come back for a third purchase from Arrow Ford. It has been an excellent experience knowing Jerry will work hard to find you the vehicle we are looking for.

rgfalkner

16 de jun. de 2013

When I got there wasnt sure of what I was going to do, met Derek Mills and he made me fell at ease. Talked about the car I was interested in, he explained everything about it, let me test drive it, was great. He got me through all the necessary paperwork without any hassles. I would recommend Derek to anybody who is interested in purchasing from Arrow Ford in Abilene.

lc92599

14 de jun. de 2013

This is our second vehicle this year from Jerry. 1st was a 2010 G6 back in Jan/Feb. Jerry has been looking for a suv for me when I changed my mind to a truck. We have only bought Chevy gas trucks/suv till Jerry had us drive a F150 and we were hooked. Thanks for being honest, dependable, and working to get me the best deal on our brand new 2013 F150. This is our first brand new vehicle we have ever bought. Thanks for an easy time buying a new vehicle and keeping my boys entertained by chair-racing them around the showroom floor; they had a blasted. Thanks,Lyle, CatherineLevi, Cole, and Cayden White

abijdb

13 de jun. de 2013

Malcom provided solid, useful information in the process of my purchasing a Truck. He was professional and was more concerned with answering my questions and providing information rather than pressuring me to close the deal. I visited several dealerships and brands, but hands down Malcom was head and shoulders above the rest. Made a typical unpleasant experience - enjoyable.

jeanene49

12 de jun. de 2013

We were looking for a good used van and in less than a week's time we had exactly what we were looking for at a reasonable price. Everyone was friendly and helpful and Tate took very good care of us. I would not hesitate to send my friends to him!

parkerrichards

11 de jun. de 2013

Derek Mills was extremely friendly and was a great help while buying my new truck. He genuinely helped me get the best deal possible on the vehicle I purchased. Thanks Derek!

emuance

1 de jun. de 2013

Our Sales person was Tate Ellison. We originally went to the dealership to look. That was one of the reasons we did not bring the car we may trade in because we had no real plans to buy that day. He showed us exactly what we were looking for. Normally no one finds what they are looking for exactly, but we did. Can you imagine, this was an 8 year old truck with miles of a newer vehicle, in fact LESS than a new vehicle and in just as nice of shape inside and out. Tate was helpful in all ways. Once we made the deal he stayed with us until Doyl handled our paperwork. We had a bit of that to do because we were not prepared as I had said. We feel the whole experience was very friendly, knowledgeable and we will come back when it is the wife's turn for her car, if I can get her to give up her "Gator" ( Navigator).Not only was Tate a great guy, so was Doyl, along with Derek that tried to help us anytime Tate was a bit busy doing something else. Everyone had a smile on their face and everyone was friendly. We got coffee, water and popcorn and a new Truck...What else do you need for a Friday afternoon?

joshdavis5891004

31 de may. de 2013

First off let me start with the customer service; it was excellent. I was greeted promptly upon entering by Tate, and offered a drink before we went outside to look at different cars in my price range. I was extremely surprised on how low the prices were, and it broadened the range on vehicles I could afford. Tate read off a few cars, and I asked for something a little sportier. Right after, he said he had just what I wanted. We walked up to the silver dodge avenger, which I now own, and I fell in love. The car was perfect for me. The combination of sportiness, and fuel economy was perfect. We walked back inside, and ran some numbers. It was too much for me to afford, being 18 on a low budget. I left for the day to think about it, and came back the following day ready to buy that car. Tate talked to his manager for several minutes after discussing a price drop, and the third time he came back with a grin. He shook my hand and said, "The car is yours, sir". This is the first car that i've bought myself, and the newest i've owned as well. This was an overall exciting experience, and Tate made it awesome with his friendly jokes, and extremely positive attitude. He worked with me better than any of the other dealerships I had previously visited. As a final draw, he took care of the first half tank of gas for me, and also got a few nicks taken out. I still need to pick up my license plates, and get a final inspection from the arrow mechanics, but so far the work, and quality, and overall effort put forward by Tate was awesome.

Reffyman45

28 de may. de 2013

Very helpful salesman. Keeps in touch to see how the car is running. Very caring and wanted to make sure i was comfortable with my purchase

Selvera

26 de may. de 2013

Arrow Ford in Abilene, TX is awesome. They were all so nice to us when we arrived up until we left. Tara was extremely helpful and found us the vehicle we wanted! Will definitely do business with them again! Thanks for everything.

Matthaynes

25 de may. de 2013

Jerry worked very hard to get me into the vehicle I wanted. Overall experience was wonderful. I would recommend anyone see Jerry Parker for the next vehicle.

_bdabney21

25 de may. de 2013

I gave arrow ford and the salesmen I worked with such a good rating because they treated me so great and helped me buy my first car. They went above and beyond to get me in the truck I wanted. They were the best salesmen I have dealt with in this process i have been going through. You all were awesome and I will recommend arrow ford and Derek Mills to anyone I know that is looking for a car.

mnlweathers

20 de may. de 2013

Adam was great salesman and very friendly, he did an awesome job with everything and was great with our kidos too. In my eyes that is a huge factor for us being able to purchase a vehicle smoothly.

cmfranciski86

18 de may. de 2013

Loved the overall experience there. Will be buying a car from there again when I need a new one in about 5 years. Had a bad experience at Honda and they were rude. So I came into arrow ford. Adam Keidl was great and made sure I was pleased with everything in the car I bought.

Krunchymart

13 de may. de 2013

We did the whole sale over the phone and Cynthia made the process so smooth. I would definitely recommend arrow ford to family and friends

crazy4sps

12 de may. de 2013

tate was awesome. very helpfull, caring, honest, and informative. thank you so much for everything u and your staff did. now i am driving my ford focusand loving it

comet_104

7 de may. de 2013

I bought a 2012 Ford Focus from Arrow Ford in Abilene. I saw it on autotrader.com. The price was great. From the moment that I called the eagerness to work with me so that I could get the car was there. I worked briefly with Tara and mostly with Cynthia. The paperwork was done on the car and overnighted to me. It was sitting on my door step early the next morning. I filled out the paperwork and sent it back to Arrow Ford in Abilene. The car was then delivered to me a few days later by some of the friendly staff at Arrow Ford. Overall the experience was wonderful and they made it easy to buy the car. I would highly recommend Arrow Ford and I would definitely buy another car from them. I've never had a car buying experience be so great and easy.

wtx1977

26 de abr. de 2013

Tate Ellison and Aaron Cunningham were great salesman. They answered all of our questions, and were very professional. We will do business with them and Arrow Ford again.

janiecamacho

13 de abr. de 2013

Adam was an excellent salesman from the beginning until delivery. I could not have asked for a better salesman anywhere. I was very satisfied with the entire process of buying a car. I will recommend him to any of my freinds and family. Thank you again ADAM! Janie Camacho

jcrdct

13 de abr. de 2013

The staff did a great job with a very complicated car purchase. The car we purchased surpassed expectations and so did the service and help. The staff was considerate and worked very diligently to help us find the exact car that met our needs. They were on time with appointments and we didn't have to spend a lot of time waiting to get paperwork done. Their attention to details such as the best extended warranties for our circumstances and the counseling about how to set up payments etc. was excellent. The sales staff from management to the salesperson worked to give us a great deal that would match our particular financial situation as well as helping us get the right car for the right price was unbelieveable. We are repeat customers and the personable treatment from Tara, Josh, and Kyle keep us coming back. We have not hadto have much service done to our cars, but when we have Paul in the service department and his crew are always fast and efficient. We have been customers of Arrow Ford for many years and now our sons are devoted customers as well. The feeling that we are family is something that Arrow Ford has given us and we trust them. Thanks again to Tara, Josh and Kyle for excellent service and help.

5114boyd

6 de abr. de 2013

Jerry was quick to greet us and listened to all of our needs. He helped to easily narrow down our choices and was a wealth of information. I plan to purchase another vehicle in the near future and will be calling Jerry to once again take care of us. Overall experience was great.

Albert_09

1 de abr. de 2013

We found a Chevy Tahoe on Autotrader.com and drove to Abilene to look at it. We met Cynthia Heatley with their internet sales department and she was very nice and helpful. She was a down to earth type of lady and not the pushy salesperson we are used to seeing at a dealership. We ended up buying the Tahoe that day. Thank you. Albert

cloud20

29 de mar. de 2013

I would recommend Malcom Johnson to anyone that is looking for a used car or pickup at Arrow Ford. From the beginning he was very helpful and kind. We felt no pressure to look or buy. Gave us plenty of time to look and decide what we wanted.The only bad experience we had was the financial man . His name was Kyle Wasson and I hope I never have to deal with him again!!If you are looking for a vehicle be sure and look up Malcom you will be happy you did.

LoriSchearAllen

20 de mar. de 2013

Adam Ingle was great to work with ever helpful and accomadating. We where treaded great. Loved the music playing over head.Overall just a great deal. Love the car.

Lemleym

16 de mar. de 2013

Tate was very helpful in helping find the right truck for the right price. I feel like he may have a bright future at Arrow. He seems to care greatly about me and my family. He seems to have good family and Christian values and that's what has won my business time and time again. Thanks Tate. Mark L.

Odomflex

16 de mar. de 2013

Kelcy really cared about what we wanted even tho in the beginning we were not sure what we wanted she made us feel very comfortable and she was always friendly I would recommend her to anyone looking for a vehicle. The only negative was when she turned us over to Kyle in finance the whole experience was lessened he was not as friendly Or made us feel as welcomed, I would highly recommend friends and family go see Kelcy as Arrow for and would hope they get someone other than Kyle for financing

mmac5518

15 de mar. de 2013

Once I finally decided on a vehicle, the purchasing process was painless as compared to other dealerships I have dealt with in the past. The salesman I dealt with was very patient as I had changed my mind several times on which vehicle to purchase. Overall a pleasant experience worth my three hour drive from where I live for the best deal possible. I will shop Arrow again in the future.

Huskerhaters

13 de mar. de 2013

Wonderful experience for my sons first car purchase. Derek really made it a great memory for Zack.. Give Derek a raise before you lose him

woelmore

11 de mar. de 2013

Malcom treated us with understanding. He was knowledgeable about the vehicle and always worked with us in a respectful way. He showed us around the dealership after the purchase and introduced us to Paul Martinez, service manager. Mr. Martinez was helpful in explaining the perks of the service department. We have never been treated with more care at a car dealership. Malcom took extra time to explain all the vehicle functions and made sure we understood before we left. Malcom was very personable and a pleasure to deal with. He was one of the main reasons we didn't look anywhere else after stopping at Arrow Ford, Inc.

Misschopper2000

2 de mar. de 2013

Derek was not pushy treated us like family, we felt very welcome, kept us informed, didn't feel like we were just a number. We are extremely satisfied with our experience and our new Ford Fusion. Would definitely recommend Arrow Ford and Derek Mills to friends and family.

Kevina80

27 de feb. de 2013

Adam was excellent.. He did his job very well, after having problems with the insurance he gave up his personal time to see the sale all the way through. Thanks alot

Maverick8605

27 de feb. de 2013

I was in the market for a newer truck and had heard alot of good things about Tate, so I went up to see him and to check out some trucks and it was a great experience, he showed me a few different trucks and was very laid back but assertive as well, never put pressure on to sell me something but instead made sure I was happy with what I was looking at and then did a great job on giving me top dollar for my trade without sticking it on the price of the truck I was buying, I would definitely recommend Tate and Arrow Ford when a friend or family member are in the market for a new or used vehicle.

shirleywhite1466

25 de feb. de 2013

Derek, had given me one of his cards, and said to call him when I got ready to buy, I found a car on another lot but I called him and he was able to take me on a test drive. while we were driving he ask me about what I was looking for and why I was wanting to trade. He listened and said I know you said you wanted this truck but I think I have a Ford Edge that you will like and would be right up your line. I drove it and fell in love with it. he worked with me from begining to the end on the deal. Then he put me in a ford fusion will the did a few touch up details and really like it too so now I've told all my friends if look for a SUV get an Edge I love mine but if your looking for a smaller car the fusion is the bomb. Thank you for making the experience enjoyable.

Macvoyd

25 de feb. de 2013

Fast, friendly and fair. Tate took great care of me! Doyle found a better interest rate for me. Enjoyed my experience. My second vehicle purchased from arrow. Will come back again!

ACowboysWife

21 de feb. de 2013

We first started off by truck shopping in another town. We did this for two months actually. Two days before we went to Arrow Ford, this other dealership calls and wants us to trade in our old truck, plus cash, and put us in a vehicle we didn't want just because it was 'loaded'. Aggravated? Slightly. We decided to try Arrow Ford the following morning since we hadn't been there. We are immediately greeted by Derrick Mills. He asks us what we're looking for and within 2 minutes top, he pointed out our options. We test drove the one we really wanted and loved it. We go in to talk numbers, fill out paperwork, and within 30 minutes, the deal had been done. And one of the best parts? We only put $300 cash down. We were even upside down with our trade-in! HELLO! Now that's what I'm talking about!During our visit, Derrick was super friendly and clearly very knowledgeable. <---Actually knew what he was talking about and you could tell that he wasn't just spouting out stuff he had no clue of. He went over information relating to the truck, what buying a certified truck meant, gave us all the info in a nice folder, etc. He made sure we were comfortable and never left us alone for longer than a couple of minutes. He was 'normal like us'....you know what I mean? He never made us feel stupid (like many do). He talked about his family, asked us about ours and so on. Personable while being professional; a quality so many businessman lack today. While we were signing the financing papers, we kept in touch via text. He was fast to reply and never led me to believe we were bothering him. I always knew what he was doing, what was going on, and what was coming up. One of the best parts before we drove off with our truck, was watching Derrick sync our phones to the truck (for the handsfree feature), and teaching us how to do it. He has since followed up with us and even mailed us coupons for our future oil changes. So you wanna know what I think of Derrick Mills and Arrow Ford? Freaking awesome. Thank you Jesus for allowing us to leave a dealership happy & satisfied, the first time ever in our 20 year marriage. It was nice to have Derrick and Arrow Ford take that bad taste out of our mouths that had been put there by other dealerships, all those years. Two thumbs up, 5 stars, and a 10 out of 10 rating from us. Lori Falcon and FamilyMaryneal, Texas P.S. Arrow Ford was the only place that had a truck within our price range and the preferred mileage we were after. All the other dealerships didn't have a truck under $30,000. I was shocked to see the price tag of under $20,000 on ours and only 40,000 miles. We've been driving it for the past few weeks and love love love it.

deitzlev

19 de feb. de 2013

I was very pleased swith my truck buying experience. Cynthia could not possibly have been better. Also the financial closer was outstanding. I will recommend Arrow Ford to my friends.

ww10618

13 de feb. de 2013

Derek was very professional and made the experience enjoyable. The price of the vehicle was very good and the vehicle is in excellent condition. The additional items I asked for such as floormats were ordered and arrived within 2 days of the purchase. The facilities were clean and I was provided refreshments while I waited. I would recommend this dealership and Derek.

325tbotkins

9 de feb. de 2013

Had car serviced and tires rotated. Drove off car lot and left rear tire almost fell off. reason - only one lug nut was holding the tire on. Someone forgot to check the work of the maintenance people and I had to pay for this sloppy work.

kevinbalsness

8 de feb. de 2013

I have always had a good experience with the Arrow dealership. I was driving by and saw a car I would be interested in. I went and got Tate, to show me the car. We test drove it, and I owned it an hour later. I am very Happy with it, and my salesman Tate. Good job!!!!

ginaraelou

6 de feb. de 2013

Adam Keidl went above and beyond what I ever expected. He listened to what I wanted/needed and found everything that was on my "list." He is a very caring person. He does not try and push vehicles on a person. I will go back to see him about purchasing many more vehicles. Thank you, Regina and Scott Cooper

sarahzatalokin

5 de feb. de 2013

Great experience from beginning to end. We can not thank Cynthia enough for going out of her way to make sure we got the vehicle we wanted. Thank you so much

pfesby

31 de ene. de 2013

She is awesome, patient and worked for me. Did not get disgusted from having to talk with me day after day. Please keep her on your staff and give her a raise. She is an asset to your company.

NashvilleDave

29 de ene. de 2013

In today's used auto market, Americans will research their vehicles and shop nationwide, as in my case. As I was seeking a Lincoln Navigator for my wife, I found SUVs of interest in TX, FL, GA, IN, OH, and NC. Though I initially chose the. navigator for sale at Arrow because it was right for us, a large part of my final purchase of the Navigator was the result of excellent customer service I received from Tara and Cynthia. the level of communication was second-to-none. I was 850 miles away yet I was treated like a local customer.....they were very helpful in all respects, very competitive in pricing, and great selection of used and new.....I travelled the 850 miles, bought the car and drove back to Tennessee....and couldn't be happier (same with my wife)......great experience all the way around....car as described.....highly recommend Arrow Ford and especially Tara and Cynthia....

jeep2012yea

24 de ene. de 2013

Had a great experience trading for a new car for my daughter. Had the car we wanted and made the trade easy process to do.

JamesButler

24 de ene. de 2013

They did what no one else could or would do. They are a great people and it was a great pleasure to work with them.

kimnalley

21 de ene. de 2013

Before I even arrived at the dealership, I was greeted very nicely by Cynthia Heatley in an email and also Tera, who were both very helpful. It was a bit of a wait on the process, but Cynthia made the visit much more enjoyable. She did an amazing job. Outstanding employee. Everyone was absolutely amazing and I will more than happily refer anyone I know to Arrow Ford. :)

Queen1kb09

16 de ene. de 2013

Did great! He was very patient and very helpful during the car buying process. I was not given the interest rate I was told but other than that it was a quick & easy process

nesbit2012

11 de ene. de 2013

This was the best experience I've ever had a dealership. Cynthia was awesome she did a wonderful job explaining everything to us. Love it.

cmcaffey

8 de ene. de 2013

From the first moment I walked into Arrow Ford, I felt like the employees cared about me. The receptionist was friendly, welcoming. Mary C, my salesperson, was prepared for my visit and had papers ready for me to sign and I was in and out in a very timely manner.The service dept. manager took time to explain a query I had and was very professional. He repaired my car quickly and efficiently as I live out of town and needed to get back home to pick children up from school. I was also given a loaner car by Mary C., a plus so I could shop.I will definitley purchase my next car from this dealership.

BrianMerritt

8 de ene. de 2013

Adam was great to work with over on the used car side of the house, he is very available, to help answer any questions, and he was willing to let me VBA a car with very little hassle. They have bent over backwards to get all the small issues with my car fixed before I pick it up. I have dealt with thier service department before and they have always taken good care of my truck. My only complaint with the dealersip was the finace department, I sat arouund for 2 hours waiting to hear that the rate they could offer me was 3 times as much as what I was getting from my credit union. And I had told them before hand what the other rate was and they acted as though they could beat it or at least match it. I know they can't control what the rates are, but I would have hoped they had rough numbers and knew not to waste 2 hours of my day and running my credit in hope that I wouldn't care and get their credit instead. Anyway that was a very small complaint of my overall service with Arrow, and Adam was great, if you ever want a car from this dealership go ask for Adam Keidl.

levikid

5 de ene. de 2013

My experience with Arrow Ford started out very sour, but the fact that you had the vehicle I wanted I called and asked for the used car manager, Josh listened to my complaints and put me in the care of Malcom & Cynthia. They truly made lemonade out of my lemons going up and beyond to please me. I had several set backs on my end before this deal could be completed, they were always just a phone call away and called me several times also, they were always in contact with me. I have never been treated better when buying a vehicle. They exceeded the rating of 10. I truly feel as though I have new friends. They are truly an example of customer service.Thank you so much,Darlene Tyler

joserv44

4 de ene. de 2013

tate gave me some great service. i went to many dealerships and some were pretty friendly but i have to say tate was the best i came in counter with. he not only helped me with the sale but even after he was still helping me with other things. he went way beyond just getting the sale and that alone will make me recommend the dealership.

Stopher87

4 de ene. de 2013

Thanks to arrow ford and tate and all his work I have a car that I don't worry about anymore or have to work on. They worked with me on finding a car and in my price range Tate even called to keep me updated with what was going on with the car. I will always recommend arrow ford and shop there first.

theone5974

18 de dic. de 2012

Jacob Doty has changed me and my wife about trusting ford we will go back when we trade in my wifes car thanks for the mustang

haylee_tiner

17 de dic. de 2012

?the search was over when I was helped by Tate at Arrow Ford! I got the car of my dreams for a really great deal. Tate was great & really took care of me quickly. It was a done deal that same day I when and test drove ?the car I wanted :)

richjim

4 de dic. de 2012

I HAD TO SHIFT AROUND VEHICLES SINCE MY GRAND DAUGHTER TURNED 16 AND NEEDED A VEHICLE.SINCE I HAVE BEEN IN ABILENE I HAVE BOUGHT ALL BUT ONE VEHICLE FROM ARROW FORD. I PURCHASED A 2012 ESCAPE FOR MY WIFE IN OCTOBER AND NOW THE 2012 F-150. ARROW WORKED HARD TO GET THE COST OF THE VEHICLES WHERE I WANTED. JUSTIN FLATT IS A YOUNG MAN THAT IS HONEST AND FRIENDLY AND DID A GREAT JOB WORKING WITH US AND MAKING SURE WE WERE SATISFIED WITH OUR PURCHASE. i HAVE WORKED WITH A PERSON IN MANAGEMENT BEFORE AND HE DIDN'T DO AS GOOD A JOB AS JUSTIN.THANKS JUSTIN AND GOOD LUCK TO YOU IN THE FUTURE.RICHARD GREENAWALT

Sarahholland

3 de dic. de 2012

Great service and very friendly people. They worked hard to get me the car I wanted and kept me informed the whole time. This is the second car we have purchased from them and it's always been a great experience.

knei

30 de nov. de 2012

They were pleasant to deal with. We haven't always had a good car buying experience, but this dealership did an excellent job. This was our first time to use Arrow. Justin was very easy to deal with. This dealership is very aware of how important their image is in the Abilene community. They do a good job of being a good community member.

bwc99a

26 de nov. de 2012

Fantastic Experience, my Salesman went well above and beyond my expectations to insure that I was completely satisfied. I love working with Arrow Ford because I know that customer service is their highest priority. I found a problem with my vehicle long after the sale had been completed and they still took care of me. I highly recommend buying a Ford, but only if it is from Arrow Ford and my salesman Derrick Mills.

supergirl13

26 de nov. de 2012

Tate was great! He was with me every step the way and was super friend. He made sure I got the best deal for me! I would recommend anyone to work with Tate for your next car or truck

dove.whidden

26 de nov. de 2012

I am a single mother, and though I work, I don't make a lot of money between my child, bills, and all the gas I have to put in my car to get back and forth from work, school, and taking my son to school which is across town. For me, money is tough to come by. If you are a single parent or you are married and have kids, you know that times are rough right now.Arrow Ford is extremely overpriced. They deny responsibility if they work on cars that are 'not their product.' Meaning if you have a GM car, you had better take it to Lawrence Hall, because if Arrow Ford makes a mistake on the repair and service of your car, they will use the excuse, "Well, we don't have the blueprints because that vehicle is not our product. We do our best." Unfortunately, they use this excuse very frequently.I have a 2002 Saturn that has less than 80,000 miles on it. When I got the car, it was from a towing company that gave it to me for free because it had been abandoned. It needed a lot of work, and I took it to Arrow Ford for everything that needed to be done. I paid them around four thousand dollars for everything to be done and fixed - I reasoned that I owed nothing on the car, and so to pay four thousand to get it into good condition was a fair deal.The last thing that has happened was that a pully snapped from the serpentine belt tensioner and shredded the belt. It pulled the sensor cable from the oil pan that runs to the dash, but didn't damage it - all they needed to do was plug it back in. The Arrow Ford Service Consultant that I spoke to, Mr. Martinez, was clear that this was the only repair that would be needed to get the car running.To change out a serpentine belt and replace the pully, they charged $476.02 when the local NAPA garage down the street would have done it for about $250.00. For some reason, they didn't know they had to lift the engine out to attach a few cables and replace the belt (duh!), and it took them OVER a week (yes, over a WEEK) to even get that done.After the belt was fixed, I got a call. The service consultant said that they had replaced the belt and that the car was not fixed. He said it would turn over and run roughly and stall out when idling. He said there was an issue with the engine. I asked why they hadn't noticed it to start with, and he answered me that they did not know because the car was not their product. I asked them to diagnose the issue which took another two days.When he called me back, he said, "Well, it's definitely the engine. What were you doing when the belt snapped?" Oddly enough, the belt snapped when I was pulling into my driveway. The only thing I was doing with it was PARKING.When I asked what was wrong with it specifically, Mr. Martinez could not give me a straight answer - to make things worse, when I went in, he tried to charge me $526.00 (the 476.02 + the 'labor costs' for them trying to diagnose the issue with the engine) and still did not have a straight answer as to why it would not run. I asked why they hadn't checked the engine before the belt was replaced, and he also did not have an answer for that.He agreed to knock the price back down tot he 476.02, but it was the last money I had in my pocket at all - so I emptied out my bank account and still did not have a running car.I thought to ask them if they would take it as a trade in to cover the bill and perhaps purchase a car from them, but the manager only wanted to give me $300.00 for the Saturn which sits on the Blue Books at $4995 when it's in working condition. The car salesman said he 'convinced' his manager to give them $500.00 for it to cover the bill, but it still put nearly nothing towards a new car. So literally, I was still out the 476.02 that they were trying to charge me for labor and parts on a car that was STILL not running.I asked why the problems were not diagnosed to start with. I received no answers. Just that they needed the money for the labor and the parts. Now, while I can be very pointed with people, this was not one of those times. I was very polite and worked with them the best that I could, but this car company has made it very clear that they are more interested in milking customers and clients of every penny they have - unapologetic - without providing results. All to gain a profit for the company.Because they would not further diagnose the car, I had to moved to Lawrence Hall Chevrolet where they diagnosed the problem as indeed the engine, and they explained EXACTLY what was wrong with it. Apparently, pieces of the serpentine belt got wrapped up in the timing belt pullies and it jumped time. I asked Arrow Ford WHY this happened, and their mechanics did NOT catch it. Their service manager, Tom, promised they'd get to the bottom of it, and not to worry, they'd have me back on the road and they would work with the bill at Lawrence Hall.None of that happened. Arrow Ford Service talks a good game, but when it comes to action, they do absolutely NOTHING!!

Streea

20 de nov. de 2012

They helped me out of a huge jam. The sales reps and managers were the only ones out of every dealership in Abilene that helped me and kept their word. Everything they said they would do, they did. And they went out of their way to help when another dealership blew me off. The Arrow Ford dealership is by far the best dealership in Abilene.

Dondillo

16 de nov. de 2012

I attended this dealer to assist my girl friend in buying a used car. We were able to find an appropriate vehicle very quickly as Jacob had the list available. He was knowledgeable and very helpful without being pushy. The experience was so good, I purchased a used Ford Echo, 2011 and Linda purchased a Ford Escape, 2009 on the same day. Although it was a long day, in the end, we are both very pleased with the before and after sales service provided by Jacob. The other employee I worked with was Kyle Wasson, Finance, who was methodical and not at all pushy. The financial set up went very smooth. All in all, we got what we wanted and a great start to enjoying our updated vehicles. I can recommend Arrow Ford over the other dealers I have worked with in Abilene, Texas.

brileya

14 de nov. de 2012

Derek Mills was an outstanding salesman from the time i stepped foot on the dealership lot. He managed to get me a great deal on my new cadillac to whcih i am very pleased with. Most importantly he got my monthly payment in my affordable price range. My husband and I both recommend this dealership to all of our friends for this is where both of our vehicles came from. Good job Derek and once again thank you.

ranshan623

7 de nov. de 2012

Another proud and satisfied customer of Arrow Ford for the 3rd time! Looking for a vehicle for my husband to travel economically and not a second thought where to go! Poor Jim didn't even cringe when my bold personality walked in and as always had a great time and alot of fun. He knows exactly what is available and what was affordable to us. Jacob is just a cutie he was very knowledgable and he worked hard with Jim to get us in a vehicle we needed. I can say all day "We won't go anywhere else", "these guys are awesome", but you really have to experience this dealership for yourself. From Jim/Jacob- to finance- to service there is not a spot in this dealership I don't feel at home in. To myself and my family, that means everything in a business.On a different note, if you live near Abilene you are familiar with Arrow Ford's Mission Thanksgiving. The devotion and support this establishment gives to our community is absolutely astonishing. Does this say alot about this dealership? Yes it does.

randytharp

7 de nov. de 2012

We came in to purchase a pickup and Jacob was very helpful. He answered all our questions and told us about Arrow's truck sale going on. We didn't see anything we liked and were ready to leave when he showed us the Dodge we eventually purchased. It had not been brought around to the front yet for everyone to see. It fit all our needs and we were very happy with it. Jacob was very professional. He did his absolute best to make sure that all our needs were met. He showed us that as customers we were important to him and to Arrow Ford. This is our third used vehicle purchase from Arrow Ford and your sales associates are the reason we have not looked elsewhere. Thank you for the service you provide to Abilene.

alex craft

15 de oct. de 2012

Jacob Doty was recommended to me by a family friend that purchased their vehicle through him. They recommended him because of the friendly welcome and impeccable service that they recieved. I was welcome with the same friendly smile and service that my friend recieved and I was more than happy with the results. I will continue to recommend Arrow Ford and Jacob Doty to my friends and family.

Pirata2007

21 de sep. de 2012

Very good Sales People.. Very POOR Service.. All i have to say is if you cant sell a car you are proud of knowing your customer is going to have peace of mind, you should'nt be selling cars.. We have bought 10 cars from Arrow ford and we loved them, but of course we had very good sales people, that took pride in what they sold, Like MIKE HILLIARD, MAX HARDIN, these guys wouldnt sell me a car or anyone if they new it had problems, i know that for a fact, they made sure i was treated fair when it came to service.. But no its not like that anymore.. I love fords, but this may be my last.. Long story short, two weeks after buying a used F350 it started to stall and check engine light came on.. thought i would get the same service from my sales team, nope.. i brought it in they checked the light said nothing was wrong & recomended i buy an extended service plan.. least they could've done was be honest with me, before i was stranded 150miles away from here.. So i took the vehicle in to my Mechanic he as a professional addressed the issues and well after $2,500 dollars in repair i have an awesome working truck.. all he had to do was check the light and tell me the egr cooler was clogged! in less than 5min.. So if you want good service after the sale Go elsewhere with your money, may i recommend Lawrence hall lincoln they have a great service team, all my vehicles get serviced there and my diesels at Abilene diesel performance, real diesel guys..

daniel.horn.940

13 de sep. de 2012

The staff And employees were great. Jacob doty helped us find a truck that fit us, he also came in on his day off n even watched our 2 year old son while we finished all the paper work. It was a great exsperiance going to arrow ford to get a truck. I will always use arrow ford now due to the great customer care and loyalty they have. Thank you guys a lot.

krzpe71

5 de sep. de 2012

When I decided to buy my new F150 I was talking to Cynthia Heatley. She took me around and showed me several pickups before I decided on the one I purchased. There was no high pressure from her and she made me feel welcome there and comfortable with buying a new vehicle. This was a very good experience and yes I have told many of my friends about it. Thank you again for making me feeling welcome! H. Brown

vic.melo.73

5 de sep. de 2012

I went to Arrow Ford to looking for a used truck. My sales person Cynthia Heatley was great and treated me like we had known each other for a long time. She was great showing me all the vehicles I was interested in, and it was on a very hot day. She was always cheerfull.A month and a half later, Arrow Ford dealership was great when I needed them on a Friday p.m. at closing hours. I was broke down about 100 miles from them. They sent a wrecker right away to pick up my truck I had purchased, had minor electrical problems with sensors. Becky in service got my truck to the mechanics pretty fast. When my vehicle was ready they took care of everything with no cost to me. It is wonderfull knowing there is a dealership that stands by their customers and vehicles. I will tell my friends to go to Arrow Ford to buy thier next vehicle. I will go back to them when ready to buy another truck.Thank You!Vickie

grantb097

28 de ago. de 2012

My experience at Arrow Ford was incredible. The customer service was the best I have ever experienced. Derek was friendly, knowledgeable, and genuinely cared about getting me into a car that I liked at the price I was looking for. I highly recommend buying a car from Derek Mills. He got me top dollar for my trade in as well. It was a great experience and I will definitely be going back to Arrow Ford for my next buy.

Burwell7093

21 de ago. de 2012

I rated this dealership the way I did because Mr. Derek Mills was very friendly and helped my husband and I out as much as he could. There was not anything wrong with the customer service we recieved.

TJReams

19 de ago. de 2012

We have purchased 2 vehicles this year (2012) to make a total of 9 or 10 we have purchased from Arrow so far. We have had the best service from every dept. of Arrow, including helping us when my wifes Mustang got totaled. The Service dept. always has our vehicle ready when they say they will. I tell all my freinds to buy here. I have purchased Vehicles from Payton Wright and Lee Jarmon (both Ford Dealers) and wasn't treated as well as I have been with Arrow.

Kallee23

14 de ago. de 2012

I had a very good experience at arrow ford this past month. Cynthia heatley treated my dad and I very well and found us the car that fits me perfect. She was very helpful and answered all of our questions. I would recommend Cynthia to anyone! She was perfect for us!

ZONNIE

20 de jun. de 2012

WENT TO THE DEALERSHIP ON A SATURDAY AND AFTER MAKING THE DEAL (CASH SALE) 0N A 2012 KING RANCH, WAS TOLD THE PAPERWORK WOULD BE READY MONDAY. COULD NOT MAKE IT IN THAT DAY, BUT SET THE TIME FOR TUESDAY BETWEEN 9 AND 10 AM TO SIGN PAPERS. WE ARRIVED AT 10:15 AND SAT THERE UNTIL 12:30. AT THAT TIME, WE SAID WE WERE GOING TO GO EAT LUNCH AND WOULD COME BACK AND WERE PROMISED THE PAPERWORK WOULD BE DONE. AFTER COMING BACK AROUND 2 PM, PAPERWORK STILL NOT DONE. THE SALES GUY, LANE, SAW US AND WENT THE OTHER WAY WHEN WE GOT BACK FROM LUNCH. SHOULD HAVE WALKED OUT AT 11:30. IF THIS IS THE TYPE OF SERVICE YOU GET WHEN THEY ARE SELLING YOU A CAR, HEAVEN HELP YOU AFTER YOU BUY ONE.AVOID THIS DEALERSHIP AT ALL COST. NO CUSTOMER SERVICE AND WOULD YOU BELIEVE NO PHONE CALL TO SEE IF I LIKE THE VEHICLE....

WadeFulfer

9 de may. de 2012

Well ONE WORD "AWESOME" would say it!My experience was and still is Very Satisfying...The Employees at Arrow Ford are Very Nice and Very experienced or Well Trained,which ever it is I will REFER everyone to Cynthia!!!What a Great Job They Did!!!

wendybelcher

7 de may. de 2012

James Dye was very pleasant to work with. He went above and beyond to make sure wewere satisfied with our experience. He spent alot of time with us and was very professional but also friendly. I would definetly use him again.

Ballentx462

30 de abr. de 2012

I drove 2 hours to buy a truck from this dealer and am very happy with my purchase. I saved about $5,000 buying from here instead of in Midland where i live. Adam and the whole staff are great people i never once felt like i was getting ripped off or pressured in to anything, almost felt like i was hanging out with friends instead of buying a vehicle. I had some problems with my bank and insurance company and they did everything they could to make sure i was able to drive my truck home that night. Adam even stayed late and picked me up at the airport after i dropped off my rental car. Highly recommend this dealer and salesman i will buy my next vehicle here.

Ramon.amber

22 de abr. de 2012

The service was amazing! Everyone worked so hard and was so friendly. I could not have asked for any better. Cynthia went above and beyond what any other sales person would do to make sure I had the perfect car for me, thank you!

ackermonica

10 de abr. de 2012

I went to several dealerships in town over a two month period. I kept coming back to this dealership. The salesman was very patient, never tried to pressure me into buying a car i did not like. The staff was all very friendly including the mechanics. It was like visiting family and friends and never seemed like a business transaction. This car dealership was by far the best one i visited in Abilene.

lachapelle

27 de mar. de 2012

Drove 90 miles to go to this dealership. Upon arrival, doors were opened for me, greeted with a smile and friendliness immediately. Sales representative was immediately paged and located for me. Eric was very friendly, and not pushy, which I really appreciated. He understood my needs to be a passenger first, then a driver to get comfortable with the vehicle. He was well versed in this particular vehicle, able to explain numerous "gadgets" which were new to me. He was patient, as he had to repeat himself a couple of times for this old gal. :) I have full intentions to take my vehicle to this dealership for its maintenance checks, as I was introduced to the service department and felt at ease. They were quick to make sure my Sync was updated prior to driving off the lot. Considering this was my first experience buying a vehicle on my own, I felt definitely at ease and would buy another vehicle from this dealership. Thank You Eric Jackson for mailing me my garage door opener that I left behind.

captainmac

20 de mar. de 2012

Bought two vehicles here, both with Eric Jackson. Great experience overall! Great place to get a great vehicle. If you need a Ford in Abilene, this is the place to go.

marceaux

2 de mar. de 2012

All in all the dealership and salesman were outstanding. A good experiance over all. Always willing to help with great additudes. I would recommend the dealership to others.

ranshan623

29 de feb. de 2012

This is my second vehicle purchased from this dealer. The first time was Shanna, we had so much fun and she absolutely worked above and beyond to get us in the vehicle taht worked perfect for our family! That is the main reason I pulled back into this dealer, the customer service from everyone was really commendable. Jim, my salesman this time was a awesome guy too. Through their email service I discussed what I was looking for and he had shown me one car and I fell in love with it! I walked in with the amount I could put down, payments needed and he made it happen! The finance folks are fantastic! After our sale he introduced me to their service department to meet them and set up my scheduled maintenance right then and there. They truly welcome you into this dealership. Having had to use a Power of Attorney from my husband in Afganistan was slightly difficult, but they did a fantastic job doing it and kept me updated on the process every step of the way. Jim was a really fun guy to be with and really knows how to handle someone with a high stress level such as mine. My daughter will be finding her own starter car in a couple of months turning 18, I will take her to Arrow Ford and not have to worry about this dealership not taking care of her.Thank you!

Shopping granny

26 de feb. de 2012

The car salemen contacted me by phone and internet to help me get a car. he was very friendly and helpful. I did not purchase a car because problems on my end and he did let me know when I am ready he will be there to help me. It was a good experience and a good feeling to know they were there and is still there waiting for me to call them back.

Billy

17 de feb. de 2012

I visited to try to get some ideas and pricing for the 2013 Fusion. Everyone was very nice but no one had the ability to commit to a price model for the new car. Thanks, Bill

lakendiane87

26 de ene. de 2012

Such a Great Company! I would highly recommend! Great customer service! Everyone is extremely friendly and always want to go that extra mile for their customers!

geekster06

26 de ene. de 2012

MR. KYLE RAYBURN DIDNT GIVE UP ON ME WHEN WE COULDNT FIND AN F150 AT FIRST, BUT THEN HE KEPT LOOKING FOR ONE AND THEN FOUND IT FOR ME. I REALLY APPRECIATE ARROW FORD. A+

tiffanykendle

25 de ene. de 2012

I have rated this dealership with an overall GREAT because the experience I had buying my new car was above what I ever expected from a dealership. The sales associate (Jerri), took the time to go over every vehicle I wanted to see and its options and was very patient with me which I am sure was a challenge because I was incredibly indecisive. Once I decided on a vehicle Brad, the finance associate, made sure I was comfortable with what I was signing and answered every question I had. Everyone at the dealership was considerably helpful and I am very happy with Aarow Ford and my new purchase.

Paul_Ashby

23 de ene. de 2012

Malcolm is a very good salesman. He was not pushy at all, but he did return calls, texts and emails very promptly. We were able to come to an agreement on everything. He is an asset to your company. I will be purchasing my next vehicle from Arrow if he is still there. I am happy with my purchase. The purchase process was quick and painless. That is exactly what I am looking for when making a large purchase of this type. thank you, Paul

KRaymond1026

20 de ene. de 2012

I wanted to surprise my husband with a new truck. I walked into the Arrow dealership and met Andrew. He was very nice and eager to help me pick the right truck for my husband. He was very professional and went above and beyond to help me make the perfect decision. I settled on a new F-150 and Andrew made the entire process very smooth. Financing went quickly and he stayed later than he was scheduled just to make sure I could give the truck to my husband that same evening. I will certainly come to see Andrew when I am looking for my next vehicle.

C Easterling

20 de ene. de 2012

A few days before Christmas my wife and I were driving Santas sleigh on Hwy 36 about 16 miles south of Abilene on our way from Albuquerque to Houston when the engine went suddenly silent. Knowing that cell coverage in that area is spotty at best, my first thought after determining that it was a problem I could not fix myself, was about getting help. I shouldnt have been concerned for a moment. Four vehicles stopped within the next 30 minutes (it is likely more would have if there hadnt been someone stopped there already) to offer assistance- from the use of a cell phone to food and blankets. We were soon towed to Arrow Ford where our Expedition was taken over immediately by a couple of mechanics. They had us ready continue on our trip within a few minutes. When we went to settle our bill, we were told there would be no charge. When I asked why not, I was told Merry Christmas. Wow! As we got back onto Hwy 36 to continue our interrupted journey, rather than feeling put upon by the circumstances of having our tightly coordinated schedule disrupted, we spent a good part of the rest of our trip counting our blessings and marveling at all the good people we had just encountered. What a demonstration of the love of Christ! As for Arrow Ford: to treat us that way when you could have easily taken advantage of us is quite a witness of your true character. Thank you Abilene for one of the best experiences in a long time and since we aren't close enough to do business with Arrow Ford, you good folks go and do some for us.

MizzAmanda1917

20 de ene. de 2012

Daylene Moreno worked really hard to find me a car within the price range I was asking for. My credit is not that great but they worked with all thier lenders to get me approved. I would highly recommend anyone looking for a new it used vehicle to come to arrow Ford. Everyone is so helpful and very friendly.

cowboy59

19 de ene. de 2012

I have known Kyle Rayburn as my customer for a few years! He came in one day wearing an Arrow Ford Badge and I ask when did he go to work there. Told him I might be interested in a particular used truck at some time later. He called and showed up with one that afternoon. Made what I feel was a good trade and was happy with the transaction. About 2wks later I started having issues with the used vehicle, which was covered under there 3 month or 3000 mile warranty. Becky Mayfield my servcie writer was wonderful and understanding. And Kyle Rayburn went out of his way to see that I had a loaner vehicle that was similar to what I had bought!! The service I got from Arrow Ford had me so satisfied, I thought I might have change the brand of vehicle I was buying. Die-hard (Like A Rock guy)! If you are considering a new or used vehicle, LOOK AT ARROW FORD !! The service and relations with Arrow Ford are top notch!! Kyle, thanks for all you did for our family !!

speck08

2 de ene. de 2012

The price of the vehicle we bought was a great price. We were able to negotiate in a very short time and we were satisfied with the final outcome. There were no hidden costs that showed up at the final signing of papers. We worked with Tate Ellyson and he was very friendly and professional and helpful. He was able to answer all the questions we had about the vehicle. The website was extremely helpful in finding the vehicle we wanted before even coming to the dealership. It was very easy to use. We would not hesitate at all to recommend this dealer and Tate to anyone looking for a used car.

jpurvis1

23 de dic. de 2011

I came in to arrow ford to purchase my first new vehicle and was pleasantly surprised by the level of customer service that i received. Mr. Eric Jackson walked me through the process and explained everything. His knowledge of the vehicle and of the sales process was extraordinary. He made himself available after hours when the dealer had closed and made sure i had his personal number before and after the sale to take care of me. I was introduced to all of the staff and everyone was helpful and more than willing to spend some time to get to know me. Mr. Doyle Barker took care of my financing and did a wonderful job. I have never received customer service that was this good. Arrow ford took care of me and i look forward to doing business with them in the future.

RFJ Martens

20 de dic. de 2011

Unlike many dealerships I've dealt with in the past, there was absolutely no pressure or sales "games" at Arrow Ford. I bombarded both individuals with seemingly endless questions about the vehicle(s) we were interested in, as well as possible financing arrangements, over a span of 10-12 hours. Both individuals displayed an exemplary amount of patience and answered all my questions honestly/promptly - without trying to "blow smoke up my butt". For the very first time in over 35 years of interactions with auto dealerships - I actually enjoyed the experience of purchasing a new automobile. Ms Huffman and Mr Barker need to be commended for their integrity, courtesy, attention to detail and their overall attitude of "caring for the customer".If you want to purchase an automobile without the usual stress of pressure, offer/counter-offer, and snake-oil sales persons -- this is the place to visit.

lizzel

15 de dic. de 2011

They really worked with me to get a deal I could afford. They were polite and very helpful. Everything I needed was done in a timely manner. I couldn't have asked for more being a first time buyer.

clevengerjj

12 de dic. de 2011

Jim Anderson was a wonderful salesman to work with! He was very patient with us and always had a smile on his face (not the phony kind). We would suggest to everyone we knew to buy from him. He made for a wonderful experience, even in tuff circumstances!

COTTER3673

12 de dic. de 2011

Excellent experience. Eric and Owen went out of their way to find the vehicle I wanted. I would highly recommend Arrow Ford in Abilene, Texas.

tcox27

7 de dic. de 2011

I cannot say enough about Jim Alexander. I had looked on the internet enough to know I was interested in a particular used vehicle. I called to get additional information and was surprised by the honesty and integrity Jim showed - way above and beyond what I would have expected. The vehicle had a problem with the engine. He was very informative about what the issue was, how it was being resolved, and what assurances I would have with the vehicle if I chose to purchase it. The resolution was (is) more than I expected and the work is being done as I right this. Jim called me yesterday with an update - a practice he has made since I first contacted him. He asked if I would allow him to drive it some before I picked it up so he could feel good about everything done (not that he didn't trust the job the service department would do, but that he would do the same for one of his children.) That made me feel very special. The fact that the dealership decided to give a whole new engine, rather than just replace a part of it is making me feel very secure about what I am getting. Thank you Arrow Ford, and expecially Jim Alexander, for your dedication to making me excited and feel totally secure in my purchase. It is a big one for me! I would highly recommend Arrow Ford and Jim to anyone considering the purchase of a new or used vehicle and I will definintely be doing business with them again.

andymcat

1 de dic. de 2011

I just bought my first car from Arrow Ford and Jerry helped me find exactly what I needed in a friendly, professional manner. This dealership as a whole is top-notch and I was very pleased to do business with them.

aaabbb

16 de nov. de 2011

She is extremely friendly and helpful in every way. I will and have recommended her to all my coworkers and customers who are looking for a new or used vehicle.

xu2n

14 de nov. de 2011

I worked with Mr VanCleave for about a month to try and find the perfect car.We started looking at new and moved to used.We keep our cars for about 10 years so it is an inportant decision.We had a very negative experiance with one of the sales managers and left intending to not return.We did return however and purchsed a vehicle because of the professionalism and courtesy extended to us by Mr VanCleave.He resolved the conflict with the used car manager who had behaved in a totally unprofesional manner.I will recommend Mr VanCleave to my friends in the future.

valorie696

7 de nov. de 2011

I enjoyed working with this dealership. Jerri was very helpful and answered all my questions. I was looking for an acadia even though this was a ford dealership they had a trade in available. The price was negotiated and I feel we got a good deal for the car I wanted. When my husband and I returned to the dealership to look at the car and make a purchase, Jerri, was very helpful and understanding about us having our 2 year old with us. We were offered drinks, candy, and he was entertained with a balloon. I felt like we were being helped in a timely manner and she was always checking on everyone to make sure the job was getting done right and fast.

CynthiaCollins

3 de nov. de 2011

I had a very positive visit with the salesman, Jim and I got a real good deal on a Ford Focus. And I would recomend them to anyone.

ValSmith

27 de oct. de 2011

We were looking for a vehicle for our son, who is in Tech School for the USAF. He is stationed in Biloxi, MS & was not able to look for a car himself because of time constraints. We stopped by the Arrow Ford dealership & Greg was so helpful. He answered all our questions & explained they often work with buyers that are out of town & they often work with Military personnel. He was very thorough & professional & walked us thru the entire process from financing to picking up the vehicle. This is the first time we have purchased a vehicle thru Arrow Ford, but because of the service we received from Greg, Arrow Ford will be the only dealer house we use from now on!

crimkaren

25 de oct. de 2011

I arrived and began looking at used trucks and Jerry came out right away and started helping me. He got someone to check out my car immediately (I would be trading it in) and he was very thorough finding out what my wants and needs were for a vehicle. He didn't waste my time showing me vehicles he knew I wasn't interested in. After I decided on one, it was getting late but he stayed until everything was all finished up. I love my truck and I feel I got a great price and great service. I will recommend Arrow Ford and Jerry Parker to my friends.

Ysaclolo

25 de oct. de 2011

As soon as I stepped foot onto the dealership property, I was greeted by Jerry and he had such a big smile on his face which made me automatically feel comfortable. He showed me around the cars I was interested in, let me test drive the 2008 BMW 328i and I fell in love. I loved the customer service and the car so much that I bought it the very next day!!!

JWAITS

5 de sep. de 2011

THE SALESMAN, ROBERT VANCLEAVE SEARCHED FOR A TRUCK FOR ME.HE WORKED HARD FINDING ONE. I WAS VERY HAPPY WITH THE SERVICE ROBERT GAVE METHANKS

Mitsu Chick

8 de abr. de 2011

Arrow has always been there when I need them for sales and service. Extremely caring people and fun to work with. In our ice and snow storm this February, Johnny Black, the tow truck driver, was my hero and quickly came to my rescue when I was stuck. It was nasty conditions and he towed me home safely and calmed my nerves. Great guy!

BUENOCE

24 de feb. de 2011

WE WERE IN THE MARKET FOR A VEHICLE AND CAME TO ARROW FORD USED CAR LOT. WE SPOKE TO JOSH DAVIS, HE TOOK US AROUND THE LOT LOOKING AT DIFFERENT VEHICLE, AND WE FOUND ABOUTTHREE VEHICLES IN OUR PRICE RANGE. JOSH WAS SO KIND AND UNDERSTANDING, HE LISTEN TO WHAT WE WERE LOOKING FOR AND THE PRICE WE NEEDED. WE HAVE FOUND A 2002 HONDA THAT WAS CLEAN AND PERFECT FOR MYSELF AND MY FAMILY. WE DROVE THE VEHICLE OVERNIGHT AND THEN BROUGHT IT BACK TO HIM THE NEXT DAY, JOSH HAD THE VEHICLE CLEANED INSIDE AND OUT. WE HAD A FUEL TANK OF FUEL ALSO. WE COULD NOT ASK FOR A BETTER PERSON, AND BETTER PLACE TO HAVE BOUGHT THIS VEHICLE. KYLE THE MANAGER CAME OUT VERY TIME TO SPEAK TO US AND MAKE SURE EVERYTHING WAS GOING FINE, FINANCE DEPARTMENT ALLEN HORN AND LINDA BOWERS WERE AWESOME, THEY WENT OUT OF THEIR WAY TO HAVE THIS VEHICLE FINANCED. SO WITH THIS ALL SAID, I ELZABETH MARTINEZ AM A NEW PROUD OWNER A HONDA AND MY HAT IS OFF TO EVERYONE WHO HELP ME ON THIS WONDERFUL JOURNEY! THANK YOU SO MUCH TO ARROW FORD FOR THE GREAT PEOPLE YOU HAVE EMPLOYEED TO TAKE CARE OF YOUR CUSTOMERS. GOD BLESS YOU ALL ELIZABETH MARTINEZ