danzee

29 de ago. de 2016

Update - My second experience was just as good as the first. I can''t say I was happy to have another minor problem (check engine light) that brought me back to the dealership, but the service I received by Ray et. al. was excellent again. While I was waiting, I took the opportunity to ask a few questions I had about the MMI. Ray referred me to Dwayne Jennings who answered them for me immediately. 2nd thumbs up for Chriswell Service. Read my First Experience if I have your attention.First ExperienceI had an outstanding service experience received from Service Consultant Ray Johns and the Criswell service department. My wife and I have been drivers of a competing brand of high quality German car for 30 years. This was my first time with Audi service since we bought this Audi Allroad two months ago. Ray got me into the dealership quickly, kept me informed of the diagnosis and repair, and had me on my way in short order. It was a minor repair, but indicated a pleasant and efficient way of doing business. The visit was better than I've experienced elsewhere in the past and exceeded my expectations.As an aside, it was the second week of operation for Criswell's new Annapolis facility and the operation seemed to be running smoothly. The layout is very appealing, with several comfortable waiting areas including laptop connections, snacks, and drinks. Another Audi may be in my future. Service can indeed sell cars. [I have no idea about quality of the work other than the car works as it should, nor do I have price information as the work was under warranty.]

Janayccoop

26 de ago. de 2016

They were AMAZING!! From the moment I walked in they made sure I was walking out with the exact car I wanted and anything else that was needed! Thank you so much! Special thanks to Michael Benso, Paul and Alan! Awesome customer service. Make sure you eat lol but i am so pleased with the business and my car!

Adnanijl

17 de ago. de 2016

I've been coming here from DC since 2012 and I'd never service my vehicle anywhere else. Dwayne and Ray are the service advisors I've worked with and they're fantastic. Always kind, direct and I never feel taken advantage of as a young woman. Highly recommend!

Germans Know Cars

7 de ago. de 2016

Al Zayas gladly organized our unscheduled test drives for 2 SUV's, even with 2 appointments pressing.We sincerely enjoyed out conversation and the entire process was only a few hours including test drives and trade in evaluation. Al Hannon and Dawn really expedited the negotiation, tags, title and warranty process and we love our new car.

Alias22345

24 de jul. de 2016

Atmosphere was friendly and relaxed. No high sales pressure. All pertinent questions answered succinctly. Was able to test drive different models to see which was best for our needs and lifestyle.

JJ

12 de jul. de 2016

Everyone in the dealer was super helpful, they were all able to accommodate to my needs and helped me find the perfect car. Thank you.Paul is the expert for S line cars, if someone is considering getting an S line car. You should definitely get it from him. I drove over 30 miles to purchase the car from him, Totally with it!JJ

Shawn807

30 de may. de 2016

Looking for a car for my son. They were very helpful and knowledgeable about cars . Most professional dealership I have bought a car from. I will be back to buy another car.

Rose L

26 de may. de 2016

After being very pleased with our experience buying an Acura RDX from Criswell in 2013 for my husband, we returned to buy an Audi Q5 for me. We also requested that Stefano Rinaldi be our sales person again. As with the Acura, Stefano was courteous, knowledgeable and patient with this purchase. Our entire experience was pleasant and handled efficiently and professionally.

Shirali

7 de may. de 2016

I just got the S5 and Paul was awesome and outstanding in helping making that happen. He's an advocate for the customer and very professional and knowledge about the car. He was extremely patient with my dad and I in going over all the details in the cost and finance of the car. Smooth transaction of everything and everyone was friendly. Paul took the time to show me all the features of the car which is greatly appreciated. I would recommend anyone to Criswell Audi and to find Paul to help them get their new Audi.

Gigi

2 de may. de 2016

We stopped in just to take a quick look at the Audi Q5. We were considering the BMW X3 and the Audi. My husband already has 2 BMW's. Paul was very professional and knowledgeable. He really knows the cars. He was just a really nice man. We purchased the Audi that day. Never looked at the Bmw. Mike and Dawn were extremely helpful also. We had some issues with licensing in DE and putting the car in a trust (which is complicated). But they all worked professionally to get it done. We are delighted with the car and will recommend Criswell Audi and Paul to everyone we know who is interested in purchasing a new car.

Larry

28 de abr. de 2016

Both AL Zayas and Dawn Harper provided outstanding customer service from the initial phone call and throughout the process. All of personnel in the organization were equally exceptional. The experience was so good, I flew up from NC to purchase the car and drove it back to NC. Al picked me up from BWI and took me to the dealer. I have purchased several cars over the last 40 years - this was the best and quickest checkout process that I have encountered. Al showed me all of the features before I drove off in my new Audi A6.

Chris M

23 de abr. de 2016

This was my second purchase in 12 months. Both times Al Zayas and Mike Scherl worked their magic and gave me a super deal on my A7 TDI trade and on my new S6. I have many dealers to choose from in the Bethesda area but it is worth the drive to Annapolis. Family owned and they make you feel like family. It's also a plus that they are car enthusiasts as well regardless of the brand.

bondrobinson

19 de abr. de 2016

Audi Service Department was phenomenal. I originally bought by car from Criswell Audi in 2011. On April 16th I was traveling to Annapolis from Virginia. A random Oil Level Low light came on. I refilled the oil en route, but the light stayed on. I took it to Criswell Audi Service, asked them what they could do. Oh and I told them I had an hour and a half because I had to get to a wedding. They provided me with a complementary Q5 while they did service on mine. Not only did they fix the broken sensor, but they did an oil change, and completed my entire 45K mile inspection. They returned my car in wonderful shape and with a fresh wash. I couldn't be more satisfied with the expedient and professional service I received there.

sadapa

28 de mar. de 2016

the dealership holds great pride in the valued cars they sell. and the salesmen are the best i have seen so far. Special thanks to Alan Hannon the sales manager and Al Zayas the sales associate. They made everything easy for me/ even though i was purchasing a used car because of the care they showed it felt like i am buying a new car. There were a lot of complications in my mind about the registration and not being from Annapolis but they have made it simple and easy for me. i am very happy to rate them.

Pokey1

28 de mar. de 2016

After receiving a call from Alan Hannon, that he had found our next new car, I went to test drive a 2008 MDX, in my mind I wasn't interested, but after 5 minutes in the emaculate car and getting all the info from Al Zayas, my decision was made! Such a smooth transaction. Best buying experience ever!

Jerry

27 de mar. de 2016

I just bought a pre-owned 2011 Volvo XC60 from Criswell Audi in Annapolis of Maryland. I drove a long way from Virginia to Annapolis to see this vehicle that I found on Internet. My past experience with car dealers told me that I had to prepare myself for tough negotiation and a long day at dealership. To my surprise, I made purchase decision in less than 30 minutes after test drive of the vehicle and I got a deal that is even better than I expected. Al Zayas, Alan Hannon and Dawn Harper are very friendly and they didn't give me any pressure to make any decision. I never had such smooth purchase experience at any car dealerships before.

N&JSawyer

22 de mar. de 2016

Found a 2012 A4 that fit our needs. Worked with Al Zayas to make the purchase. Went thru Dawn Harper to finalize paperwork that went very quickly. Out the door with Al going thru all the details of the car and Alan Hannon making sure all was right. One minor issue (of wear on the seat) came in fixed and out the door. Very good service!

Lexus2010

13 de mar. de 2016

An outstanding sales support provided by Mr Vance E. Ellis!! Mr Ellisis a very pleasant professional to deal with and is probably fully responsiblefor our relatively quick decision of purchasing the vehicle.

clarkc

6 de mar. de 2016

My main reason for choosing Criswell was the wonderful service I have gotten over the years with my previous Audi. Ray Johns, my service advisor, turned me over to Al Zayas in the main showroom. Al couldn't have been more helpful and accommodating, and I drove out of there with a beautiful Audi A5. I highly recommend this dealership for sales and/or service.

crystdavis

1 de mar. de 2016

I can be a fussy customer, but Al worked diligently with me to get me exactly what I wanted at a fair price. As a young woman, I never felt he talked down to me, nor did he presume that I didn't know my own mind. After we settled on the right car for me, Alan and Dawn made the closing process very simple. I would purchase from them again.

IAC

29 de feb. de 2016

In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience.

cg21784

29 de feb. de 2016

We found a vehicle online that we were interested in and requested the "ePrice". We received 2 very timely responses with information, details, and further discounting. So we decided to visit. Once we arrived we were met with an easy going and informative staff. The process from visiting the dealership to the test drive was less than 5 min and a deal was on the table waiting upon our return. Kevin and Alan presented their best offer upfront, which was incredibly refreshing, and the decision was made to move forward. Financing was handled quickly and efficiently with information and offers. I must say, in the many vehicles we've purchased, this was one of the most stress free, haggle free, pleasure to do business and tell others about it experience. If you're interested in an Audi or Acura....do not hesitate to visit Criswell in Annapolis! You'll be treated with respect and not felt uncomfortable in any manner!!

Chuck

27 de feb. de 2016

I recently leased an Audi A7 at Criswell Audi. The process was seamless and the team of Al Zayas and Michael Scherl worked diligently with me to get the car I wanted at a great price. I would highly recommend that if you are in the market for an Audi, I would contact this team at Criswell.

neverendinghill

25 de feb. de 2016

My wife and I ventured out in the pouring rain last night hoping to trade in our Audi Q5 for a Honda Pilot EX-L. Cory was very responsive to my emails and very helpful as soon as we got in. He was very courteous, friendly and professional throughout the negotiation process and did not pressure us. He gave us all the information we asked for and was all around helpful. Our car trade-in/buying process went smoothly and quickly and we were able to close the deal in the shortest amount of time I think I've ever spent buying a car. I would recommend anyone in the market for a different vehicle to seek Cory out and I'm sure your experience will be a great one like ours was.

TankerFlight

24 de feb. de 2016

I came out-of-state from Northern NJ to find an Audi and was absolutely impressed by this dealership. My salesman Vance Ellis and manager Alan Hannon ensured the best quality of service, no-haggle dealing, and honest. I drove several hours to see the car only to find upfront that the one of the wheels had been damaged on their lot. Vance's upfront honesty before I even test drove the car gave me an early sense of confidence in the dealership.The employees here are all professional and competent. I would definitely return to this dealership when the situation arises for the next vehicle!

Giselle

20 de feb. de 2016

Kevin and Alan gave outstanding customer service and professionalism. I was pleased to meet and work with them both! Anyone who visits Criswell Audi won't be waisting their time.

cobra427428

20 de feb. de 2016

I had spent several months trying to locate a low mileage 2011 Volvo XC90 V8 nation wide & eventually found several. Criswell Audi had the XC90 V8 in the color and options that I wanted and we spent several weeks negotiating over the phone & on line. Finally made the deal and had the vehicle shipped to the Seattle, Washing ton area. I had a lot of fun dealing with Al Hannon the sales manager and Vance Ellis my salesman. I would definitely recommend this dealership!!!

Diamondgirl

10 de feb. de 2016

I purchased an Audi A4 from the service fleet a little more than a year ago. It was a tough negotiation but in the end, I love my A4 and I love the way both the dealership and service team have treated me. From the time I rolled my vehicle out of the dealership, the sales team led by Alan Hannon has been nothing but responsive and respectful. Even a year later, when I encountered an issue that another dealership (closer to home) would not fix due to a potential warranty issue, Alan arranged my service appointment, loaner car and followed up to make sure I was all set. The service team was also great fixing my car in record time!I would highly recommend purchasing a vehicle from this dealership and I will be back when the time comes for my next Audi.Thanks to Alan and the service team!

Mdavis1722

26 de ene. de 2016

Great customer service!!! Really helps you with the purchasing a car process. They do not push but assist in so many ways. Will recommend them to everyone.

LenT

6 de ene. de 2016

Upon Lake's greeting to us, he asked what we were seeking. After I informed him which car I was seeking with color and options I sought, he quickly retrieved that model for me to test drive and then let me drive over to their extended lot to show me the exact car in color that I was seeking. Once we were back at the dealership Lake quickly got the leasing process moving and the car brought over, cleaned and ready for me. The leasing process was quick as well. I say all this to get to this point: Lake Walton was informed, personable and on top of getting the customer what they need without wasting your entire day. If you're seeking a car by a knowledgeable salesman please check with Lake Walton at Criswell Audi of Annapolis MD. This was my 5th car purchase and without a doubt the fastest and most pleasant purchase and it's mostly because of Lake Walton. Also, I want to give a shout out to the team that assisted Lake in my car purchase and this goes down to the people who washed and prepared the car for me. Everyone's help is greatly appreciated. Happy customer (H. Turner)!! Purchase on 1/2/16 A great start to my new year!!Thank you ALL!!

Very satisfied customer

3 de ene. de 2016

My husband & I have dealt with Criswell Audi for over 10 years and have always been very satisfied with their consistent professional car selling and service experience. You'll never find any hard sell, high pressure tactics that make you want to run the opposite way. Their service department never tries to get you to agree to have something done that is not needed. Overall we would highly recommend this knowledgable, professional, dealership.

Melisse

29 de dic. de 2015

I needed a new car, but was not really all that into the purchasing experience. My salesman, Vance, was super knowledgeable and had just the right amount of salesmanship to make me fall in love with the car and with the buying experience. The Finance process was a little slow, but otherwise Criswell ROCKS!

tsteve

20 de nov. de 2015

I've not updated our review lately ... so just had both cars in for 15k service over the last couple months and always a pleasure to work with the Criswell service department. Always greeted with a smile, always offered a loaner as needed, but the waiting area is very comfortable too. After 12 years working with Ray, Steven and Adam, I admit I"m picky and things are not always perfect, but overall I'd not want my Audis serviced anywhere else. What's important is they care and the customer feels that.

Lizzie

12 de oct. de 2015

Al Mayas assisted my husband and me with the purchase of our new Audi Q5. He was very helpful and considerate at all times. He also was very knowledgeable at explaining how everything worked. It was a pleasure working with him.

GeorgeL

3 de oct. de 2015

I came into the Criswell Audi dealership late on a miserably rainy evening and was initially greeted by Michael the sales manager. After finding out what I was interested in seeing, he introduced me to Al Zayas. Within minutes I was in the exact model I was interested in and we went for a drive. I did not have a prior appointment and the environment was extremely friendly and professional. I never felt pressured and always felt that they wanted to answer all of my questions and make sure I was comfortable during the process of choosing a car. They provided me fact-based answers to options regarding leasing or owning...and provided several incentives to get my business. Within a short while, I was off to the financing department and with minimal time had the vehicle licensed and all the paperwork done. When I took delivery of the car, Al spent nearly an hour going over all the features and technology within my new A6. Over the following week Al called me twice just to check on me, as well as, answered all of my calls immediately when I couldn't figure out how something worked. I am pleased with Al's customer skills...and recommend both he and the Criswell team!

thomaspttn

29 de sep. de 2015

Vance Ellis was extremely knowledgeable, very helpful and went out of his way to make sure I was happy and satisfied! I will definitely recommend him if you are in the market for an Audi. The best part was, he made a typical dreadful car buying experience into something fun. Thanks, Vance

blegrand

25 de sep. de 2015

Michael Scherl was instrumental in putting together my purchase of a 2016 S5. He went out of his way to be sure I had the best deal possible and was a pleasure to work with. I would highly recommend Michael to anyone looking for an Audi.Stefano Rinaldi of Criswell Acura also worked closely with me and processed my purchase of the S5. This is the second car I have purchased from Stefano and I would highly recommend him to anyone in the market for an Acura or an Audi. He is always very professional and has a great working knowledge of the vehicles. He consistently goes out his way to be thorough and ensures he gets back to you with any questions you might have so that you have a great buying experience. Truly a pleasure to work with. Thanks once again !!

New volvo owner

18 de sep. de 2015

Just a heads-up regarding routine service repairs.If they don't pick up in the service dept. call sales to get through, and if you are wondering why they have had your car so long, call, mine was ready on a friday, I called the next Tuesday to learn that. No messages, no voicemails. Make sure when they intake your car that the unusual noise you tell the about is actually listed on the service request form. I experienced a lack luster service rep. who told me that if I hadn't heard the noise after moving items in my trunk "then do you expect we're going to hear it" So, it wasn't noted or repaired, requiring them to keep the car an additional day after I insisted they check it out. it was a rusted exhaust clamp causing the exhaust to bounce around against the bottom of the car. Why didn't they notice it at the first repair they told me they don't touch the hot parts of the car, so if it isn't a visible defect it will probably not be noticed. Really!! The exhaust is noted as an item they check when doing this routine service, to the service managers surprise!! Gloves are cheap, a quick tap tap takes a second! Especially on a car 8 years old!! And finally make sure if they miss a repair you told them about initially, they don't try to charge you a second diagnostic fee, they quoted $170 to install a simple clamp, a repair another dealer told me may not even require a labor charge its so quick!! Just a heads up!

DebR60

12 de sep. de 2015

Great experience purchasing my first Audi! I arrived not knowing what to expect from an Audi sales person or if I would really purchase a car....then Al Zayas introduced himself and said how can I help you. Al made the car purchasing experience stress-free and seamless. I didn't feel pressured or overwhelmed. He is very knowledgeable and very patient. I will definitely recommend Criswell Audi and Al Zayas. Thanks Al!!! Deborah R.

Jeff C. in Virginia

7 de sep. de 2015

First off, my wife and I live about 90 min. away from Annapolis where Criswell Audi is located. But my wife saw her dream car there on Cars.com and it was at a great price. A 2013 Range Rover Sport in excellent condition inside and out. Seems like they only carry cars that are in great condition in the first place! We called to inquire about the vehicle and were greeted on the phone by Al Zayas. He was a true professional and we made an appointment to meet him to see the Range Rover. Took a test drive and the car was great! It did need a few little touch ups to make it perfect, but Al assured us along the way that all would be taken care of, including repairing a small leather tear and removing some scratches from the rims. Everything was taken care of as promised and the vehicle came out looking like new. And again, I feel like we got a fair price! We were buying a used Range Rover from an Audi dealer and they treated us like gold! Alan Hannon the sales manager has followed up with us at least 1/2 dozen times to make sure we are 100% satisfied and even gave us a free wax/detail when we came back one weekend to pick up a spare key! If you are looking for a new or used car, I would definitely buy here! I don't write many online reviews, but my wife and I were so impressed with Al and Alan that I had to share our experience at their dealer. Also, while our car was being detailed, Al (our sales consultant) even drove us to the local mall and picked us up later .... who does that these days! A++++ for these guys and Criswell!! We will be back for our next vehicle purchase! Thanks, Jeff C. (Centreville, VA.) P.S. -- Dawn Harper in finance was also outstanding! :)

Reggiewf

3 de sep. de 2015

Dropped off S3 Friday afternoon and promptly received an comparable A3 loaner. Returned the next day and the car was ready within 15 minutes of the estimated ready time. Excellent service.

Bianca

2 de sep. de 2015

The service was quick, thorough and honest. We would take our Audi back any time it needs service. We appreciate the care they took in recommending a course of action instead of looking out for a pay day.

lejones

29 de ago. de 2015

The team at Criswell Audi of Annapolis ensured that my purchase experience was The Ultimate! Much thanks to Vance Ellis / Sales Consultant, Alan Hannon / Sales Manager and Dawn Harper / Finance Manager. They were all very professional, personable, informative and accommodating. All of my questions were answered with great detail and a pleasant disposition. I really appreciated that pressure tactics were not used, in effort to persuade me to purchase a vehicle. Additionally, the price for the vehicle was the absolute best, especially considering the options and upgrades! The business card of my Sales Consultant / Vance Ellis reads: (Criswell Audi of Annapolis, Experience the Excellence!) and I did just that! Thanks and I Love my Audi R8 Heffner Twin Turbo!

jbpatt

27 de ago. de 2015

I was very pleased with the attention to detail, willingness to answer questions with detailed answers, and friendliness of the staff at Criswell. They performed my 55K mile checkup promptly and efficiently. One thing I wanted was to get the nav computer updated. The map data are five years old. My service writer explained the process and noted that there have been some complaints that some new roads in the local area, such as MD 200, are still not included. That was a deal breaker, and I elected not to get the update. I remain upset that Audi cannot provide a suitable map update.

caro

21 de ago. de 2015

My experience with Criswell Audi Service has been excellent. I am pleased with the service and the staff is very friendly and efficient. I will continue to take my car here.

cadet03

8 de ago. de 2015

Ray was very helpful and very accommodating, with a great attitude. Service was done quickly, and the car returned washed and vacuumed. The waiting area has free wi-fi and a nice counter where I was able to get some work done. Will return in another 10,000 miles for the next service!

Sue

28 de jul. de 2015

My experience with Criswell Audi Service has been excellent. The staff is very friendly and efficient and the work done on my car has been prompt and very satisfactory. I will continue to take my car here.

Mcoooer21

18 de jul. de 2015

Al, Alan and Dawn were all pros . They were very patient with me as I flip flopped between an MDX and then changed gears and bought a certified TLX . I would recommend their team to all

paulp

15 de jul. de 2015

Great Experience!. I live in NYC.. I found Audi A4 on their website which was in my parameters. Kae gave me all information and confidence in one phone call which I did not get from any others Audi dealers. So I have decided to visit Maryland When I arrived after two days the car was in a meant and great condition. I had an excellent experience with Kae Engel. I went to four different Audi dealers before visiting Maryland, all pre-owned cars had issues and nobody want to pay attention to sale it. But here at criswell was different. I got the best car and customer service.I found everyone from the sales staff to the business office extremely courteous and responsive to all of our questions.

Audifan1

13 de jul. de 2015

This was my first time servicing at Crisswell. I worked with Kim Savage and she was great. Very nice, helpful and pleasant to work with. I would recommend Kim and this location to others.

Audiguytt

9 de jul. de 2015

This my first time visiting Criswell Audi Service Department. It was very pleasant experience. The staff friend and very courteous. I especially want to thank Kim Savage, Audi Service Consultant for her professionalism...kudos.

Kegray

30 de jun. de 2015

It's always a joy when I go to criswell for service. Both Ray and Kim are always so personable and really helpful every time I come in!

TB'15S7

28 de jun. de 2015

Heading out of town and realized I had a screw in tire that was cause for slow leak. I called and spoke to Michael who directed me to come on by to get it taken care of... I was out of there in 20 minutes. Much appreciated

mojo

23 de jun. de 2015

The service we received was exactly as we have come to expect from Criswell Audi -- absolutely first class. Kim was friendly, helpful and made the experience unbeatable.

Rebel123

22 de jun. de 2015

Once again, we had a great car buying experience at Criswell Audi. Alan Hannon and Dwayne Jennings are fabulous to work with. Last week, we bought a certified used Audi for my daughter and I to share. This is the third car we have purchased from Criswell Audi because they take such good care of their customers. We wanted to surprise our daughter so we told her we had to go to the dealership to pick up our other car that was in for service. When we arrived they had the filled the Audi with balloons and put a huge red bow on the top. She was shocked and completely surprised. We are very grateful to Alan and Dwayne for exceeding our expectations. They are professional, knowledgeable, and trustworthy. Thank you both!

Lisa Brown

21 de jun. de 2015

I had the pleasure of working with Kevin Cramer and Allan Hannon on the purchase of a new Audi Q5. They really listened, helped me find just what I wanted, and met all of my expectations in terms of price/trade in, etc. I thought I could only get into a used car... they showed me a path of getting into a new car. I was excited beyond words. The experience was fast and painless. This is my second time buying from Alan... and when the time comes again, I will go back to Criswell Audi.P.S. When I got home, I realized I had forgotten a few things in the trunk of the car I traded in. Dwayne Jennings, who was not even my sales person, dropped everything when I returned. He helped me retrieve all of my items and made it clear if I needed anything else, not to hesitate to let him know. Customer Service is clearly a #1 priority, and I so appreciated it.

maryA

17 de jun. de 2015

I took my car to Criswell Audi for an oil change and tire rotation. My Audi was in and out in no time, and everyone was very professional and efficient, especially Mike Lynn. Nice waiting room. I'll definitely choose Criswell next time.

j-9

4 de jun. de 2015

Everyone at the dealership was very friendly, and professional. This was the best buying experience I have ever had. Thank you for all your help.

CasperQ7

3 de jun. de 2015

I really appreciate the ease and professionalism at the service center. Servicing a premium car is never a fun experience, but, the Criswell Team exceeds expectations consistently. .

PT123

2 de jun. de 2015

MIchael Lynn was the only nice person. The other dealership employees were not friendly and lacked customer service. The cashier seemed to have an attitude and seemed bothered when I approached. The loaner car given to me was filthy both inside and outside. My car was not brought to me and was not that clean. The services performed on my car seem to be fine but I will not return to Criswell nor will I recommend this dealership, I will take my car to Tysons Corner. I felt as though I just gave $264 away.

sbounds

2 de jun. de 2015

My wife and I had an excellent experience at Criswell Audi beginning with our initial visit to the dealership and ending with driving our new Audi Allroad off the lot 2 days later. We found everyone from the sales staff to the business office extremely courteous and responsive to all of our questions. This is a dealership that has integrated their efforts to create a great customer experience. The sales associate, Al Zayas, was exceptional. We look forward to an ongoing relationship with Criswell Audi. sbounds

KAREN DAVIS

30 de may. de 2015

Mike was not helpful at first with my service. I had purchase the dent & rim repair for my new 2015 S5 Audi. The first time using the service, I was told it could not use it at your store. I had to make a phone call to the Tysons Corner Audi store. I asked can you look it up by Vin he said no you will need to provide me with number it is after market purchase. As I stand in shop I called dealer where I purchase car they provide me with number and I gave to Mike. He then tells me I will have to pay for service and get reimbursed. I was not aware of that process. So, I waited on payment to be processed for two days to Criswell Audi, Mike informed me they were not paid the actually amount by Tyson's Audi and I can come pick up car, because he was tired of dealing with them. I ask for my car to be wash. He said "it had not had a bubble bath" because it had rain the day before. I believe this was just not good quality customer service.

jcianni

28 de may. de 2015

I enjoyed my experience at Criswell over the past 4 years so much that I purchased another vehicle from them. Ray is fantastic in the service department, and I dealt with Alan and Vance for the purchase of my new Audi. They were very transparent with the buying process and knew the vehicles inside-out. They went out of their way to streamline the process to fit my schedule.

plasticguy

16 de may. de 2015

Kevin Cramer was my salesman and Allan Hannon assisted with trade in and price "adjustment."They both deserve kudos for their patience, experience, instruction and the ability to made an onerous job....picking out an auto.. a fairly pleasant experience.I have purchased many cars and other vehicles and consider this experience one that deserves honors. They represent the type of salesmen that we all wise for but usually have to accept inferior versions.This is what I teach my students to model.They get my vote for salesman and sales coordinator of the year.Thanks to all of you at Criswell.Roger Orsini

pinkllady

15 de may. de 2015

Al our salesman was great. We have been looking for a car but couldn't decide what we wanted. Al helped us and in less than 10 minutes we picked our car .great job

Sick_S7

14 de may. de 2015

I purchased a new S7 recently...I let them know what I wanted to do prior to my deployment, and they followed up and were ready to execute when I returned 6 months later. I couldn't have asked for a quicker, friendlier, more time-efficient experience...thanks Chuck (sales) and Dawn (title, registration, financing...you know, the hard stuff)!!Additionally, I brought the car in for the Cilajet application a couple of days later...the service department is top notch...loaner car was awesome, staff was awesome...just rename the place "Lego Movie"!

kingstpd

13 de may. de 2015

Kim Savage was my Audio service consultant. In the service department. She kept me in the loop as to what was wrong with my car,how much it would cost and when I could pick it up. Very nice experience she answer all of my questions in a very professional manner. I enjoyed the visit.

Robert

8 de may. de 2015

I purchased the 2016 A7 from Kae and Dwayne at Criswell. both of them were extremely professional and have followed up with me several times since my purchase of the car. Kae spent over 2 hours with me, so I could fully understand all the controls within the car, and even took me to service to introduce the team to me. Great job by both, and love the car.

Layne

6 de may. de 2015

This was the best dealership I have ever been to. The Sales Manager, Mike and the Salesman, Al Zayas were awesome! They were friendly and made sure I got the best deal and everything just went so smoothly. And Dawn was just fantastic with the Financing! Thanks !!

hefelder88

23 de abr. de 2015

I purchased my Audi A5 with Criswell Audi and it was an excellent experience. Trevor Pratt was my sales consultant and we was AWESOME. His knowledge about Audi cars was evident from our first meeting. He knew every single detail about the A5 and helped me to select the best packages for my A5 to make it my own. With Trevor's help I was able to select and purchase my A5 within three days. He is the best sales consultant I have ever had...HANDS DOWN!!! Another Audi representative that made this purchase easy was Dawn Harper. She was able to help me come up with an affordable payment within the range I wanted. I plan on coming back to see Trevor for another Audi for my wife within the next few months. Thank you Criswell Audi and big thanks to Trevor Pratt and Dawn Harper for making this a memorable experience.-Herman F.

deltamellita

15 de abr. de 2015

On April 9, 2015 I purchased my Audi A4 and I would like to thank Criswell team for a very pleasant experience. My special thanks to Al Zayas for providing me with a very enjoyable, and, most importantly, no pressure buying experience. I've been to several dealership prior to coming to Criswell Auto, and had to deal with pressure of buying or making decision right away, which actually made me very hesitant to return back. Al from Criswell, on the other hand, was very attentive, making sure I could find what I was looking for without rushing and on my timeframe. I appreciate his patience, professionalism and a sense of humor. I am very satisfied with personable and attentive approach of all the Criswell team members I had pleasure to deal with while making my purchase! - Marina K., Elkridge MD

CSM14

14 de abr. de 2015

I had a wonderful experience with Criswell Audi in general but more specifically with Al and Allen. Al was our salesperson and he had a very no hassle approach. In fact he was quite busy this particular Friday with other clients and just told us to take the car for a spin and come back "in a while". He and the manager Allen were very friendly and helpful. Fair deal was reached with little negotiations. Criswell agreed to fix a few minor issues with the A6 and scheduled me for service as I was purchasing the car. I would definitely visit again for a purchase, and always enjoy my experience with their service department (3rd Audi).Caleb Moore

Massa453

10 de abr. de 2015

My experience was pleasant nothing out of the ordinary!! I would probably return for potential work on my vehicle. I guess that i should have monitored the web site at little closely to see the possible coupons available.

Q-7Crofton

8 de abr. de 2015

Ray Johns was great as always - had the work and loaner car set up so check in was quick. Called frequently to let me know status of work. Thanks.

AC

15 de mar. de 2015

Great experience both times especially the service and follow up of Alan Hannon and Vance Ellis.It doesn't get any better at a car dealer !

kkhadem

9 de mar. de 2015

I worked with service rep - Kim Savage last week on replacing my brake system. This is the 2nd time I came to her regarding my Audi Q5 maintenance. She is one of the best service reps, knowledgeable, patient, friendly, and always making sure I am well informed about the progress and service results. She also made sure I had a loaner on time so I can leave right away to pick up my son. I wouldn't be more happier with her and the Audi service department. I will definitely return for my 65K maintenance service. Thanks Kim, you are the best!!

DE droptop

20 de feb. de 2015

It does not get any better than our experience with Kae and Alan at Criswell Audi today. I shopped for several months on line within a 200 mile radius of our home in Delaware for a preowned 2011-2013 BMW 328i convertible with low miles. The internet price of the car at Criswell was very attractive (way better than BMW Dealers) and I decided to drive the 2 hours and see it. I was fortunate to get Kae Engel in sales. We agreed on a very favorable price on the car (which looked and drove like new) but I needed to trade a vehicle I had not driven that day. I gave Kae and Alan some basic information on my car and indicated I had an offer in Delaware to sell that car. Alan said that number was in the range that they could allow for a trade. I gave them a deposit, emailed some photos of mine, and came back 2 days later to hopefully make the deal. Other dealers may have looked to low ball me on the trade, but not Alan. Their trade allowance was very fair and saved me some tax on the new car. Their price on the 2013 was the best within a 200 mile radius, the car was flawless, and the entire experience was outstanding- best ever. Highly recommended, especially if longer distance purchase. You will be very glad you came to Criswell. Thanks Kae and Alan!!

i2fas4u

13 de feb. de 2015

I needed a specific plug installed in my Q7 for towing. I contacted Criswell to explain what I needed and promptly got a reply with recommendations and options. Late on a Saturday I emailed that I wanted to set up an appointment for the following week. To my surprise, I got a return email on a Sunday morning saying they had confirmed the part in stock and just let them know when I would arrive and they would have everything ready. When I arrived the part was ready on the service advisors desk and the paperwork already in order. Its no exaggeration that I hardly had time to sit down when I saw my vehicle being pulled up by the door. I couldn't believe it was finished. This is by far the best service visit I have ever experienced with any car I have ever owned. They aren't my closest dealer, but certainly worth the drive!

paulaargent

7 de feb. de 2015

Appreciate the assistance with a flat tire and loaner car. I was in a time crunch and Kim accommodated me quickly an efficiently. Love Audi and it's service team.

GKJR

27 de ene. de 2015

This is my first review, but second Audi purchase. Our 2012 Q5 purchase from Criswell brought us back as a return customer. While walking the lot, I was surprised to meet George Criswell, whom I had not previously met. Mr. Criswell took the time to discuss my interest in a new vehicle and offered differnet considerations to meet my need, which was a surprise and much appreciated. My experience working with Alan Hannon and directly with Dwayne Jennings was stellar. Both offered to take the time needed to introduce me to the A6 we settled on. Dwayne offered a follow up visit at anytime to ensure I understood any features of my new vehicle. I have also received several emails from Dwayne, ensuring my satisfaction and answering any questions. I also received a follow up phone call from Alan Hannon a week later to ensure there were no questions and checking on my satisfaction. That was another surprise. Dawn Harper helped us with the financial processing of the purchase and made the final deal simple and seamless. In all, we were very pleased with the Exceptional Experience we received from the Staff and the purchase of our new 2015 A6. An Exceptional Vehicle. Thanks to Criswell Audi of Annapolis! -GKJR

Tink

21 de ene. de 2015

I live in FLORIDA, but originally from MD... I basically bought car on line via email had a great experience. This was the easiest way to buy a car. Better then down here, drive 1100 miles & was glad!!

tklancaster

21 de ene. de 2015

So, I never write reviews for anything. But, This story deserves to be told. On December 29th, 2012 I bought a 2009 Audi A4 Premium from Criswell Audi. The experience was good and I liked doing business with them. The dealership was always helpful with service issues and I was impressed with the overall level of service. That is where this story begins.On December 27th, 2014, I was in a head-on collision on I-295 around Richmond, VA. I went from 70 to stopped in less than a second and I am convinced my Audi saved my life. Unfortunately, it was obvious that my car, which I loved, was totaled and I would need a new one. My third phone call was to Mr. Alan Hannon at Criswell Audi. Once Alan heard my story, he and my salesman Vance Ellis immediately got to work finding me a replacement vehicle. Meanwhile, the people in the service department got to work getting me the service records for my old car which raised the insurance value of my totaled car. Alan and Vance were patient and worked very hard to get me into an even better 2013 Audi A4 Premium Plus at a price I could afford. It is obvious that Alan, Vance and the entire Criswell team care about their customers. I am a customer for life.

Mike B

4 de ene. de 2015

I recently visited Criswell and purchased a new SUV for my wife. The service was actually pretty good. I worked with Dewayne as my salesman and Dawn was my finance person. Even Al stepped out and spent time with me and the vehicle after the test drive. Another gentleman, Kevin took time to explain things to me when my salesperson had to assist other customers. They worked well as a team, were courteous, and explained everything. I've bought many cars in my life and even sold cars in a previous career of mine. However, their level of customer service far exceed my expectations. There were no manager tricks, gimmicks or anything like that at all. I would consider purchasing another car there in the future. I buy most of my vehicles out of town. I am finally pleased to know that there is a local dealer that values its customers. - Michael B from Pennsylvania.

Emhill00

1 de ene. de 2015

First time visiting this dealership. The service department was excellent and my advisor Kim was knowledable. They were quick and efficient. I will definitely return for all my service needs.

Jim H.

23 de dic. de 2014

I have been considering upgrading to a more luxury type vehicle. Criswell Audi had a 2010 Lexus GS450h available. My first contact was an online chat with the CPO Sales Coordinator. Through that chat and a subsequent phone call, I scheduled an appointment to test drive the Lexus. Upon arrival I was greeted very professionally. The sales consultant showed me all the features of the Lexus. What was really impressive, she knew so much about the features, even though this was an Audi dealer. The test drive covered all driving conditions. After returning to the showroom, I received additional information about the Lexus. There was not pressure to purchase the vehicle at that time. While I still have not made a decision {I really like the car}, I came away from the dealership very impressed with how the CPO Sales Coordinator and Sales Consultant treated me. All in all, a most positive experience. I highly recommend Criswell Audi.

Jay

18 de dic. de 2014

The dealership sold me a car with a faulty navigation unit and a dealership warranty that can not be used. The sales team was a team of lies. ALL Lies. My sons will told not to buy a car there.

eniermann

9 de dic. de 2014

I've been getting my car serviced with Criswell Audi for fourteen years, and two Audis. The service and sales teams have been consistently excellent and pleasant to work with. They've made me especially loyal to the Audi brand.

bchblonde20

4 de dic. de 2014

The Criswell team was very friendly, patient, easy to work with, and very knowledgeable about the car that I purchased. I would recommend them to anyone looking for an Audi or Acura.

kevdel

2 de dic. de 2014

a very straight forward experience to get my car serviced. Quick to follow up via email for some additional questions I had. Will certainly use this service department again..

dfurst12

23 de nov. de 2014

I cant begin to explain what an enjoyable experience purchasing our new Audi A3 has been. It started almost two years prior when we were killing time while our Audi Q7 was in for scheduled maintenance. Dwayne Jennings spent his valuable time (on a Saturday) explaining and test driving an A3 when he knew we weren't in the market for a new car. We were so impressed with his knowledge of the cars and his professionalism that when we were finished, I promised him we would buy our next car from him if he was still working for Criswell Audi. April of 2014, I attended the new showing for the 2015 A3 and informed Dwayne we were ready to purchase a new car. While the diesels would not be available till later in the summer, Dwayne kept us informed and when the opportunity to start the ordering process began, he was right there to make it a smooth experience. From August, when we ordered the car, till November when we picked it up, Dwaynes involvement with us is what every customer would only hope for when making such an important purchase. Great Job, Highly recommend him to anyone looking to purchase a vehicle from Criswell Audi.

jackiedt2000

20 de nov. de 2014

What a wonderful experience we had buying our first Audi A4! Kevin and Dawn made this such a great experience for us. I highly recommend Criswell Audi. Kevin was knowledgeable and friendly and such a pleasure. Dawn was so sweet and helpful in every way. They will definitely keep our business in the future. Thank you!!!

usemaj

18 de nov. de 2014

I got a brand new a4, everyone was very friendly. Al was very knowledgeable and tried his best to find the car I exactly asked for. I have a very busy schedule and he was very understanding and did his best to work around me. He even came in when he wasn't supposed to work. Dawn did a nice swift job, she made the paperwork smooth and speedy. Good people, great dealership. I highly recommend going to Criswell Audi for any future purchases!

gretchjd

6 de nov. de 2014

We have a brand new Q5 and have had an issue with the AdBlue. Ray has been so pleasant, helpful and knowledgeable with that issue, and although it is probably resolved, he has asked us to call him if it happens again. He is very prompt with follow up and calls when he says he will. We also had a tire pressure issue and Ray was very patient in helping me set and store the tire pressures initially. When the light came back on again, he said to come in and they found a screw in the tire. Once again, Service dealt with it and Ray got me back on the road feeling very confident about the fix. I will definitely recommend Ray to anyone whose Audi needs service. Very friendly!

Lawrence BELL

6 de nov. de 2014

Dick Schiavone took it upon himself and his team to be my advocate in getting coverage for the tire replacement. Once again a showing of how Criswell Auto puts the client first!

accmarks

27 de oct. de 2014

I purchased my Audi from a BMW dealer, the sales person there told me she had a good friend who worked at Criswell and to go by and meet with Kae Engel. She was exceptional, I didnt even buy the Audi from her and she took the time to show me the cars operation and also took me over to the service dept to introduce me to the staff there and also the business manager there who handles warranty information. I cannot say enough how comfortable Kae made feel after feeling guilty that I did not buy from them. they just did not have the exact car I was looking for.If your going to buy an Audi, go see Kae Engel in Annapolis, MD.

lex.boost

25 de oct. de 2014

While driving with the family to MD, I had a puncture on a Saturday (almost brand new car)..at 3pm. Looked up a dealership in the neighborhood of Annapolis and drove up to the service desk where Ray was there to great me and my son. Made us feel very welcome and helped us out very quick and the service was excellent!Would definitely go back there!Thanks!

RB87

21 de oct. de 2014

Its hard to think of a time when I have had better customer service than that I received at Criswell Audi. The wonderful people at Criswell Audi made purchasing my Audi one of the best experiences. They were so kind, attentive, helpful, and genuinely interested in what I wanted and needed. From the moment I stepped out of my car and onto the lot they took care in making sure my experience was a great one. Vance worked very hard to make sure I got what I wanted and took time and care to show me everything I needed to know about my purchase. Dawn and Jerry were so kind and worked hard to make sure I got a great deal. I would highly recommend this dealership to anyone looking to purchase an Audi or Acura, you will not be disappointed.

MotoFly

18 de oct. de 2014

Took care of my A6 quickly for me. When I was about to drive away from the service center my tail lights developed a *new issue and weren't working properly. The service team took my car back in the shop and fixed it in about 10 minutes. They ended up replacing part of the tail light housing AT NO CHARGE to me! I didn't even have to ask. Top notch people and a service center worth taking your Audi to. Oh yeah, they even washed my car for me too.Thanks service team!Tory H.

Keith Kirkwood

18 de oct. de 2014

Easy transaction, great price. I've been taking my old Audi there for year for service so when it was time for a new Audi, Criswell was a no brainer. Everyone was great and one of the nicest car buying experiences I've ever had.

jeffhink29

16 de oct. de 2014

Working with Dwayne and Alan was perfect. They are both very friendly and knowledgeable about the cars that they sell. They kept in constant contact to make sure things were good and to make sure they would be available when I was coming. From the initial contact to finishing the deal I was treated with respect and like a friend. This was a very nice feeling since we are used to pushy salespeople. Very happy with my experience and would recommend Criswell Audi to everyone.

patricks234509

15 de oct. de 2014

Over the past year and a half I have worked with Alan Hannonp to get in the right car that fit my budget. Alan worked HARD to make sure that he didn't lose me as a customer. I asked that he keep in touch from time to time when cars came in to see if we could work a deal, and he did just that. He was consistent and persistent as he reached out about once a week to two weeks. Alan knew I did a lot of traveling so he would work with me and let me know when something came in and scheduled time when I was back in town to come down and see the vehicle. FINALLY, after weeks and months of looking and being patient we found the car that fit everything I was looking for and within my budget. It was a smooth process trading in my car moving into my new Audi. Even the next day when there was a few things that needed to be taken care of on my car, Alan called the service department and explained that he was taking care of everything to make sure I was 100% satisfied with the entire process. We are looking soon at coming back in and trading in another car and getting another Audi. I will be sure to continue to work with Alan on my next and future cars. He is definitely the model customer service representative you want to have in your organization. Respectfully Submitted,Patrick Cleveland

George Dryhurst

9 de oct. de 2014

Five years ago I had a great experience buying a TSX from Alan when he was with the Acura side of the house. Went back this time to find him and Dwayne on the Audi sales team and had an equally pleasant experience. Dwayne and Alan were friendly and professional. Dwayne was a wealth of knowledge when it came to the explaining the vehicle specs as well as all the gizmos and gadgets that came with the A5 that I purchased. He also helped me through the various financing options that were available and made the whole purchasing experience smooth and stress free. I would highly recommend Criswell of Annapolis to anyone looking for an Acura or an Audi. Ask for Alan or Dwayne!

Gregbarr

5 de oct. de 2014

I had a wonderful experience with Kevin, Alan and Jerry yesterday! Very professional and streamlined. I highly recommend Criswell for your automotive needs.Thanks guys!Greg Barr

Travisandmya

29 de sep. de 2014

We shopped around for a car for about a month and kept coming back to Criswell Audi where we bought our first Audi station wagon. We were very happy with both sales and finance departments and will definitely be back.

slhardesty

15 de sep. de 2014

Ray is always welcoming and great with getting my vehicle in and out as agreed. Never disappointed in the service and support that Criswell provides. Great work.

Lilley

25 de ago. de 2014

Shopping for a new car can be painful. Not at Criswell Audi. Thanks to Al Zayas and Allan Hannon our car buying experience was actually enjoyable! Yes, enjoyable. Both Al and Allan exemplify professionalism, honesty and integrity and were a pleasure to work with. Al was extraordinarily patient throughout the process, educating us about the Audi's product line, answering all of our questions, and accompanying us on multiple test drives. And then there was Allan who helped bring the deal to closure with his handling of the valuation and the trade-in of our old car. Thanks to Al and Allan we drove home in a beautiful Audi A6. We definitely will recommend Criswell Audi of Annapolis to our family and friends...thank you! The Lilley's

barbaraAllston

19 de ago. de 2014

Thank You Thank You Al Zayas! Love "my" new Q5. We stopped to look and liked what we saw. We were ready to trade and you all made the decision so enjoyable. Dawn made the financing painless, and Mike gave us the right number. Thank you for spending the time to show us all the cool bells and whistles, especially when we left in the dark. Looking forward to a long working relationship with you and Criswell Audi.Keith and Barbara Allston

Mdisney

18 de ago. de 2014

I had my used 2012 Audi a5 for 45 days I averaged 36 miles a day and my clutch went out on the car . I have had a clutch previously and there isn't any way that it was from my wear . The dealer won't buy the car back or work with me to put me into something more dependable . I will never recommend this dealer to anyone instead of having a life long customer in me and others I know I will never recommend this dealer !

ldeabreu

14 de ago. de 2014

Al Zayas is probably the best in the car sales business. We told Al what we were looking for and that's what we walked out with. There were no involuntary introductions to other vehicles, chess games to see who was the better player, or disrespect as to how the car was going to be purchased. We were treated with exceptional service. This dealership is highly recommended for the those looking for a long term relationship. I believe that's what we built with everyone involved in this process before leaving with our MDX

Ceeskape

31 de jul. de 2014

What a great experience I had purchasing my first Audi! Dwayne Jennings was patient, informative, friendly and thorough as he guided me through the entire car-buying process. He went the extra mile to be sure all my questions were answered about understanding the Audi's features. Alan Hannon's handling of the valuation and sale of my old car was outstanding. He explained every aspect of the process to be sure that I was happy with the outcome. Michael Scherl, Alan and Dwayne provided me with the best deal possible, and I couldn't be happier! I will definitely recommend Criswell to my family and friends.

Lisoccerchic

22 de jul. de 2014

A+ service and experience. This dealership is great - head and shoulders above Cherry Hill (where I bought the vehicle). I would highly recommend them to my friends and family!!

barnes123

12 de jul. de 2014

I worked with Al and Allen in the pre-owned Audi side. Great experience. Both were very knowledgeable of the car and even took the time to explain every function of the car after purchasing. I highly recommend this dealership to anyone.

cbednarik

28 de jun. de 2014

I had an amazing experience purchasing my first (used) Audi at Criswell Audi. It was a pleasure working with Vance Ellis. He was very knowledgable, friendly, and made sure that I was happy with my purchase. I have recommended Criswell to friends/family on numerous occasions and Criswell will be the first place I look when I need a new vehicle.

pa8ulmcp

28 de jun. de 2014

Over the years I became very wary and distrustful of car dealerships and sales associates. I am 72 years and have purchased numerous vehicles and for years have maintained 3. When I entered Criswell Audi on this occasion, as this is not my first time purchasing an auto from a Criswell dealership, I was approached by Al who quickly established an impression with me as being a professional. Over the several hours in dealing with him that initial impression was completely validated. Al demonstrated his extensive knowledge of his product line and ability to anticipate my questions and concerns while maintaining a friendly professional persona. Basically he made this car purchase a pleasant experience and I was left with a sense of trust and good will. I recognize that our roles in auto buying differ, his to maximize profit and mine to limit my costs, but Al demonstrated these were not mutually exclusive. He worked with me and Mike, the Sales Manager who also was professional, knowledgable and has a friendly demeanor in reaching a mutually agreed upon price. I left with my new A6 TDI comfortable with the belief that I was treated with respect and honesty.

drew1201

25 de jun. de 2014

I had an overall great experience purchasing my new car from Criswell Audi. Al, Michael and Dawn made the whole process go smoothly. I would recommend Al to my family and friends if they wanted to purchase a new car.Glenn

crfox21

19 de jun. de 2014

Several friends have bought vehicles from this dealer and had positive experiences. I was able to experience the same as I recently purchased a pre-owned vehicle. Alan Hannon and Kevin Cramer made this the easiest and most pleasant buying experience I have had. Very professional and knowledgable. No games to be played. They helped me find exactly what I was looking for at an unbeatable price. Highly recommend!

ChrisBrown8521

13 de jun. de 2014

New to the area, first time having my Audi serviced at this location, my expectations were exceeded. Staff was competent friendly and attentive. I would recommend service team, namely Kim, to anyone in the area with Audi service needs.

MyQ5

11 de jun. de 2014

I am not one to write a review even if I received good service but I have to break that pattern with Criswell Audi. I negotiated the price over the phone because I live in VA and the traffic would make it crazy to attempt to venture to Annapolis, MD. I have done research for well over a week and was getting the same price at every dealership in VA. When I expanded my research to MD, all the price was similar except for Criswell (The price was crazy low and fair). Like I said, negotiated the price and my sales adviser Kevin Cramer was working behind the scene to get me a super price, I venture the VA traffic to get to Criswell. Even though Kevin Cramer was not schedule to arrive to work early, he came in early for me to take claim to my Q5. As I drove in the lot, Kevin had my Q5 wash and detailed. He greeted me and went into the dealership, even though it rained, everyone I met had a smile on their faces and a good morning. I felt like I was at a friend house and they were welcoming me into their family. I had my own finance ready and I was out the door in less than 2 hrs. (needed to test drive the Q5). I will definitely be back to Criswell Audi when I decide to get my A6! In the meantime, I will be spreading the word about the outstanding price and friendly atmosphere at Criswell Audi.

Aus.dol84

3 de jun. de 2014

I was very impressed with the professionalism and quality of service my wife and I received when purchasing our new used Q5 at Audi of Annapolis. We were well treated throughout our experience by all members of the dealership and are strongly considering continuing to purchase our vehicles from these specific employees and dealship as a whole. We highly recommend this as a location to at least try when searching for your next Audi or vehical. Thank you.

JoyGardner

29 de may. de 2014

This is my second purchase with Criswell Audi and again, I was completely satisfied with the service I received!Dwayne assisted with this purchase and I could not have asked for a better sales representative. He listened to my needs and then guided me to the best decision. Dwayne has a warm and caring personality which makes you feel good and safe. I trusted Dwayne to provide me with the best information I needed to make an informative decision and he did not fail me. So happy! Thank you!All of the employees were friendly and warm but Michael B. also went out of his way to make us feel comfortable. Even though we were not his customer, he still went above and beyond to make my grandfather (who helped me purchase my car) feel welcomed. Thank you!Thank you to the staff and management team at Criswell Audi. The environment is wonderful and everyone should be commended for a job well done!

tgcadotte21811

28 de may. de 2014

I contacted the dealership after finding the 2010 Mazda Miata on the internet to verify availability and condition. Vance Ellis inspected the car and assured me it was in beautiful condition. After making the trip from Ocean City to Annapolis, I was not disappointed. It was better than described to me. Vance Ellis and Alan Hannon, Sales Manager, stayed after closing on Saturday night to enable me to make to make my purchase decision. It was a great buying experience working with Vance, dealing with Alan to agree on a fair price and obtaining the best financing available from Dawn Harper. Everyone was helpful and accommodating throughout the entire process. I left the dealership with the top down and a smile on my face.

jimwilhelm5872986736

26 de may. de 2014

Please thank Ray Johns for his professionalism, friendliness and consideration in assisting me with the service of my Audi A5. If you grant bonuses or gift certificates or vacations to your best employees please give one to Ray. You would do well to keep him! I will always bring my Audi for service to him in the future as long as I own the vehicle.

AudiJanie

23 de may. de 2014

Mr. Dick Schiavone, Was very great from the first call I made. I'm from Texas was so scared when my car stopped on Bay Bridge he madeIt easy. So glad I chose the Audi dealer to take care of my car. The most friendly experience I ever had. Y'all have my vote for sure.From Texas,JS

Combsfan

17 de may. de 2014

Bought myself a Chevy last month and my wife a Mazda this month from an Audi dealer. The Annapolis Criswell salesman new more about the Mazda than the Mazda dealership saleman did. Easily answered all questions. Service was great will be back. Thank you Alan Hannon and DwayneJennings for 2 great deals.

rkquick99

17 de may. de 2014

Vance Ellis told me from the beginning that this car would blow my socks off. It turns out to be a great understatement. Vance gave me two test drives and never got frustrated with my slowness at grasping the complexities of the Audi. When I picked up the car today it was more of the same; Vance was enthusiastic but patient. I would highly recommend Criswell to a friend who is in the market for a NICE car.

tike0rz

16 de may. de 2014

I found the car on a Wednesday night, test drove it and loved it, and Vance stayed with me until the place closed making sure the process fully went through. Although their bank gave me a TERRIBLE rate, I was able to finance through my own, and was in the car the next day. All in all, I would recommend this dealership because the price of the car was fair, the salesman was cordial, and there was very little bs.

Anguus1

29 de abr. de 2014

My husband and I have owned 3 Audi's previously and the purchase of the Q5 (after owning a Jaguar and Volvo) makes 4. Glad to be back; Dick treated my like a long lost relative. Always polite and very informative. No surprises with work done or cost (except for a discount!). Love my car and very happy with my experience.

naptowngal

26 de abr. de 2014

From our salesman to the sales Manager who helped finalize the deal, we never once felt pressured and in the end felt confident that we got a fair deal on our new vehicle purchase. A pleasure to do business with and would recommend them to anyone we know looking to purchase in the future.

jacki294

21 de abr. de 2014

I special ordered my 4th new Audi from Criswell, a 2014 A5 Prestige, in January with Tim Ellis. He kept me well informed throughout the process and shared my excitement with me along the way He also gave me some excellent guidance on color and trim choices, which resulted in a truly beautiful & unique vehicle! Each time I come to the showroom, I feel like I am visiting with friends, not just another customer. Michael Lynn in Service sent me a photo of my car all wrapped in Audi coverings, when it finally arrived - he knew how thrilled I was about receiving it. What a nice personal touch!Upon receipt, Tim took a great deal of time explaining the new features and ensured I was completely comfortable with everything. I felt like everyone there was as happy for me as I was to get my new vehicle.The sales experience is second to none, but the service is equally impressive. Trustworthy, friendly, and considerate of my time, I am always pleasantly wowed by Michael Lynn, Ray Johns and Dick Schiavone. I travel the Mid-Atlantic region for my job, and pass many Audi dealerships regularly. I wouldn't think of going anywhere else and refer everyone I know.

jprensky

21 de abr. de 2014

I had already been to two other Audi dealerships before I drove from Northern Virginia to Criswell Audi in Annapolis. Criswell had the exact car I wanted, an Audi Q5, and worked with me on the price very hard. I was well prepared and had done my homework so I already had comparisons to similar vehicles. As soon as I showed the sales manager a basically comparable vehicle on another Audi dealer's website he immediately made a very fair deal with me. The salesperson with whom I dealt, Al Zayas, was superb. He was very knowledgeable about the car and was very respectful of my time as we worked out the deal. Al made sure everything was right with the car and spent time with me showing me how everything worked. Al even called me to say I had forgotten the second key to the car and he brought it to me immediately. I have nothing but good things to say about my experience and would recommend Criswell and specifically Al Zayas to anyone who wants to buy an Audi.

sroberts73

17 de abr. de 2014

I walked out of Criswell thinking I was Chuck's only customer - imagine my surprise when I logged onto this page and discovered he actually helps other people?!! WHAT?My husband and I had an excellent experience at Criswell! Chuck responded promptly to my email inquiry, asked about what I wanted, and stayed late so we could visit the showroom and do a test drive. When he discovered the car I wanted was a month from delivery he pulled in his Manager, Michael Scherl, who promised me he would do his best to get one sooner. In less than 3 days my black on black, 2014, Audi Q5 premium plus was delivered with less than 20 miles on it - as promised. Financing had been secured and I spent less than 30 minutes signing my life away with Dawn. She was pleasant, organized, and knowledgeable. Best thing - she gave me hard tags and registration on the spot! Chuck spent about 30 minutes going over all the trucks bells and whistles. The car was super clean!My husband and I purchased his Audi less than a year ago at another local dealer and we had, not a horrible experience, but definitely NOT a Criswell experience. Price haggling, long wait to get into the finance office, repeated attempts to sell us on their financing and other products, crowded, unorganized lot and showroom...never really demo'd the car to us...just another day at a car dealership! NONE of this was true at Criswell.The showroom was clean and well lit, the lot was well organized and neat (translation: I could pull in and park without having to dodge other cars all over the place), all the salespersons seemed very professional in dress and demeanor. By responding promptly, being organized and efficient, Chuck and Dawn demonstrated to me they valued and respected my time. I was able to make my purchase and get back to living life. Needless to say, we will be returning to Criswell for all our needs.Thanks for a great, easy, experience guys - Best wishes,Shawn R.

Suzanne Goldblatt

8 de abr. de 2014

Chuck Thompson helped us find the perfect car in the most professional manner. He was knowledgeable and easy to work with. We felt we were in very capable hands. His follow-through on details was phenomenal. He is absolutely the best.

LDWolff

6 de abr. de 2014

We would like to acknowledge the thorough assistance provided to us by Chuck Thompson. He made us feel very comfortable about buying a car with no hard lines or high pressure sale techniques. He explained extensively the operation of this complex car (A6). Everyone in the dealership with whom we had contact was supportive and friendly.

spetrik

4 de abr. de 2014

Wow, exceptional service and for friendliness score "10" is preferred , easy in and out.No hassle, I was not planning to buy it the same day but even financing flow like butter on the biscuit.I just wish you were closer to my house.I still need more education about gadgets and whistles, that what you get when the car is "smarter than fifth grader"Keep up the good work!!!

uncleray21075

19 de mar. de 2014

I just wanted to say that I have never been to a nicer, more clean, more comfortable, or more knowledgeable service center than Criswell Audi Service Center. Everyone is friendly. The customer waiting area is like a living room. And, best of all, time seems to fly by so you are ready to leave before you know it.

philoman2

19 de mar. de 2014

Ray was incredibly helpful when I arrived for an unscheduled emergency service. Was driving into Annapolis for the day and check engine light came on and engine was acting up and stuttering as it accelerated. I mentioned this to Ray, and his first thought was the engine coils. Surely enough after a diagnosis this was the problem. Ray was able accommodate me with my schedule and switch out coils quickly. In about 35 minutes I was on my way. Criswell Audi was incredibly professional and staff was wonderful. Kudos for a job well done! I highly recommend.

duffer317

11 de mar. de 2014

Sales Department has improved dramatically. Little over a year ago I found it very disappointing. Adding Al and Michael has improved the experience to the point where I was willing to buy from you again. Service advisers are THE reason I was willing to give sales a try and buy for the third time from Criswell. They are super. You are now getting front end to that level.This website is not real friendly. I don't really want to set up an account to provide you with feedback.

melnjake

8 de mar. de 2014

These guys worked with us and were able ot get us in a brand new car that day. They are professional, knowledgeable, and we will recommend them to anybody looking for a new Audi. We will also be repeat customers with them.Jake and Melanie Estrada2014 Audi A4 S-Line

LilaW

18 de feb. de 2014

Purchasing my first car was a breeze thanks to Criswell Audi in Annapolis, especially our sales consultant Al Zayas. Each visit to the Criswell, we were greeted promptly and everybody was friendly and willing to help. Al was even able to secure the exact exterior/interior I wanted - I understand this is usually by luck when buying used. He was willing to work with our price range and gave us a great deal on the car of my dreams. I have already referred people to this dealership, and will continue to do so.

Kjhandy

16 de feb. de 2014

I had been searching for a CPO Acura or Audi for a few months when I found Criswell Acura and Audi. To my surprise and relief both dealerships are located next door to each other which my test drive and and decision making quite easy. I first chatted with Al Zayas on the phone and then in person that afternoon and boy did he deliver outstanding professional service. It was very obvious that Al knew both of his products very well. I felt that he was honest about both the Acura and Audi and did not try to persuade me to either car and he let me make my own decision after he shared his knowledge with me. All in all I would recommend this dealership since everyone was friendly and delivered a stressless buying experience. And if you're lucky Al will take good care of you too!

thaddeusinannapolis

11 de feb. de 2014

Found dealers internet site very well organized. When I contacted them, questions were answered, but there was not pressure to visit in person, just that the car I was interested in was available and who to ask for if I came in. Al Zayas was friendly, informative and accommodating, setting an appointment with me on his day off. Sales Manager Alan Hannon was friendly concerned and caring. A fair price was offered which took the wind out of my let's haggle sails. Questions were answered, negotiations were stress free and the environment was receptive. This was a great car buying experience. This is the 3rd used car we have purchased from Criswell since 2006. I have been happier with each purchase. We even got our son to come down last summer from Baltimore and make a purchase in a relaxed, efficient process. As the Terminator said, "I'll be back..."

Edmarw

7 de feb. de 2014

I went to Criswell Audi to sell my Audi A4 Cab to them. They had sold it to me in 2005 and had serviced it ever since. It had 107000 miles on it and it was the best car, by far, that I had ever owned. I dealt with Alan Hannon who was superior in knowing what it was worth after he had a few items repaired. I found him to be both knowledgeable and honest and I truly enjoyed working with him in selling this car.Mr Hannon had Vance Ellis drive me home after our business was complete and I was extremely impressed with Mr. Ellis. He is the kind of person you enjoy being with and I would say that both these men increased my opinion of Criswell Audi, which I would recommend to any one who might want to buy a car in the Annapolis area.Ed Waller

kalnasyd

7 de feb. de 2014

Service was great, they took me in right away, I assumed I would wait more than 2 hours and it only took about an hour and 25 minutes. Waiting area was clean and offered food and drink. The car was cleaned and service done. I had mentioned a whistle around the drivers side mirror and really felt nothing would happen only the be told about a bulletin on it and they have ordered parts to repair it. I am very pleased with everything. Had a 50 off card and the cost was very reasonable.

jxkunkel57

2 de feb. de 2014

We recently purchased a 2014 Audi Q5 from Criswell Audi in Annapolis, MD. We can not speak too highly of the overall buying experience with Mike Scherl the Sales Manager, and Al Zayas, our Sales Representative. When we purchase, we do a lot of research on all similar makes and models before making our choice. We test drove the Audi several times, asked tons of questions, and throughout the process Mike and Al were fantastic. When we decided it was the Q5, Mike and Al helped us find the exact car we wanted and went out of their way to get the car for us. We are completely satisfied with our new Audi Q5, and highly recommend without reservation Criswell Audi of Annapolis, Maryland and especially Al Zayas.

momsjoyride

27 de ene. de 2014

It's been 1 year since I bought my used car from Criswell, and I am still delighted with my purchase. My car is exactly as described, was as clean as new upon purchase, and has run great without any problems at all.My sales experience was very positive. I did not feel pressured, coerced or manipulated.Everything and everybody was matter of fact, professional, and courteous, including the initial contact, price negotiation, show room, test drive, and payment.I would definitely buy from this dealer again, and have recommended them to many neighbors and friends. I live more than 25 miles away, but would go here first because of the quality of product and service.

Stacyswann8699

23 de ene. de 2014

Vance and Alan were great! They took the time to compare online similar used cars for sale vs Kelley Blue Book. Using these sources we were able to come to agreement on a fair price!

alexlim

23 de ene. de 2014

Alan did a great job on keeping in touch with me during my car shopping for 3 weeks between a couple of other dealers. i ended up getting the car from him even though it was the furthest from me (64 miles) due to his professionalism and he took good care of me during my visit and processing of the final paper work. great job! highly recommend!

BiancaPowell

6 de ene. de 2014

My experience for the 1st time at the service center went very well. the technician and the service representative reviewed the prior vin services on the vehicle and explained what the vehicle was provided with as I initially thought some items were not working. I found out that the vehicle was not equipped with certain items as I bought the vehicle used and thought certain buttons were inactive. The technology for the specific buttons are actually not installed (i.e. Navigation and the telephone).

bullitt13

24 de dic. de 2013

Service staff are always friendly, courteous, and knowledgeable. I always use the free loaner service, which is a must for me. I have complete confidence that my TTRS receives the highest quality care possible when serviced here.

adossan

23 de dic. de 2013

After going to at least 6 car dealers, I was finally able to come across a sales representative that cared about my business. Kae Engel was the sales consultant that helped my wife and I. I have got to say, for a moment I thought she was actually representing us in the negotiation instead of the dealership. Throughout the whole process she worked with us in getting the price we thought it was right for the vehicle that we wanted (a 2012 Toyota Sienna SE). Despite us asking for a reduction in their price, at no point in time did Kae get upset or angry at us for offering less than what was being asked. Her response was "let's see what I can do". Well, she did it!!! Our family is happy with the price and the way we were treated. The whole process went very smooth and fast.In addition I would also like to thank the Manager, Alan Hannon. Mr. Hannon was open for negotiations contrary to other dealers/managers that we had encountered throughout our purchase process. Not only was he willing to match other dealers prices but he actually beat them too! Alex DS

Blueone1355

22 de dic. de 2013

Im a busy professional and super picky car buyer with high expectations ....so Im glad to say that the team at Criswell Audi exceeded my expectations.The Criswell Audi folks provided a friendly reception from the moment I walked in the door. The sales room was not just pristine but really posh and welcoming. I was introduced to Al Zayas who was extremely patient and listened to my needs then selected 2 suitable cars to try He was a great sport and set up a test drive despite the surprise snow shower that made everything and everyone cold and wet. Dedication shows through. Al was never pushy only helpful and when I returned 2 days later he helped me test drive the 2nd car --a used MINI --which suited me much better. Al and his colleague Mark had absolutely no problem working together to patiently demonstrate the car's features. This attentiveness and seamless customer support by everyone who came across my path (including the owner) is what sold me on the dealership ....and then on the car. I did not get this type of customer service from any of the other local dealers during my search. Al's offer was very fair and at my request for a very minor adjustment for an optional item, he made an already good deal absolutely PERFECT...His agreement to make it perfect is how they exceeded very expectations. It also proves Criswell values my time as much as I do. On delivery day Al introduced me to Alan Hannon who was the first person to explain to me why all dealers need certain personal information from prospective buyers and how Criswell would protect my privacy and contact info. I am really extremely protective of privacy and gun shy from mishandling by a previous California dealer. After listening to Alan I felt much more comfortable with the paperwork process. I had previously arranged financing for my personal convenience but Criswell had some competitive options. Dawn told me about an extended warranty and a great protective finish and got my tags and title done in less than 20 minutes while other folks washed, prepped and topped up my shiny car. I am now a very happy customer and when I'm ready for a my new Audi I will head to Criswell. The only thing I can't give Criswell credit...the record warm 72 degree sunny delivery day! I was able to drive off the lot with the top down in December on my new convertible Mini Cooper.

Gcgrosh

20 de dic. de 2013

This dealership had an extensive inventory of the model we wanted, the salesman was very knowledgeable, the price was the best we found, and the financing was for a better rate than we already had pre-approval for.

Addy.arya

18 de dic. de 2013

Kae & Alan were very friendly and flexible to get our business on the Q5. Thanks again guys will send more referrals your way.Keep up the good work.Addy

fjklaus

24 de nov. de 2013

I had been searching for a specific late model SUV for a few months to replace my 16 year old car. Having some experience from searching and buying cars online, I searched all over CT and expanded my search from there. I was very particular in wanting a certain trim, the car being clean and being fully loaded from the factory.....and of course a decent price would help also. I was very pleasantly surprised to find the color I wanted with every possible option. Although it was a bit farther from home than I like, my son who had made the trip many times between DC/CT while in the military said it wouldn't be a big issue. My contact at Criswell Audi, was a Al Zayas who made the entire experience as pleasant as possible. He worked with me and took a deposit on my credit card to hold the car pending my arrival two days later. Nothing worse than taking to 5 hour trip to find the vehicle sold, so that courtesy was much appreciated. On the phone I also questioned Al to the overall cleanliness of the car since you can't always trust the pictures to tell the complete truth. Al assured me this was a real clean car and thus I headed down to Maryland to close the deal. Al stayed in touch during our trip and ensured he would be the one I would be meeting upon my arrival. Everything was in place when I arrived, the car was awaiting my inspection right beside the showroom and there was absolutely no regrets. I took the car for a test drive and was thrilled it was everything I was hoping for. Although I was buying a used 70,000 mile Ford , I felt like a was getting the same 5 star treatment all the Acura and Audi buyers at this dealership receive, but at a fraction of the price. I will certainly keep this dealership in mind if myself or any of my friends are in the market for a car. After a couple of weeks of having the car now, the condition of the car still amazes me both inside and out. Mr Zayas, I can't thank you enough for making this experience as nice as it was and putting me into such a beautiful used car.

jmills11

20 de nov. de 2013

Took my vehicle here for a warranty service because the car was malfunctioning and received a letter from Audi that it would be covered. Criswell Audi had my car for three days just to tell me that the problem the car was having was not covered by warranty and then tried to charge me labor. Service advisor told me to never come back and trust me I won't. And for what its worth, I work on cars frequently and know for a fact that the problems with my car are related to the warranty issued.

smorrell21

11 de nov. de 2013

This was the first car I purchased in nearly 10 years. Al Zayas and Alan Hannon made the experience fun, easy and stress free. They were always available to answer my questions, and taught me how to use all of the car features well as how to register my car in DC. They truly went above and beyond. They even turned my old plates into the DMV for me, retrieved my new plates and installed them. Their customer service is stellar and I would recommend them to anyone.

eniermann

1 de nov. de 2013

I've been working with Dick Schiavone and the service team at Audi since I got my first A4 in 2000. Dick continues to be a great service coordinator, and the other service consultants are consistently friendly.

Jeanyvi

18 de oct. de 2013

The quality of service the entire team (Zayas, Scherl, Doherty, Pratt & Church) provided was outstanding. I always dread the car-buying process however, the Criswell Audi team demonstrated such a high degree of friendliness and professionalism that it made the process not stressful at all.I would gladly recommend this dealer to anyone!!

tanyawilley

14 de oct. de 2013

Rich and I were so pleasantly surprised how easy the transaction was in purchasing our new Used car at the Acura Criswell dealership. Both Al and Alan were AMAZING!! Al was easy to work with, as he guided us thru the cars on the lot he had a lot of knowledge about them and was a great help. Once we made our choice the rest was easy... We met with Alan to get the numbers worked out... usually that's the worst part at a dealership because you never know intense it can get or how long you'll be there. It didn't take very long, it was easy, and no big surprises... we walked away happy.We have already recommended this dealership to friends for servicing their new car.Rich and Tanya Willey

aldames

5 de oct. de 2013

Kudos to Audi Service Consultant Michael Lynn. The service Mike delivered goes well beyond the goal of being "TRULY EXCEPTIONAL."The work of your service technicians was also exemplary.Thanks for providing me with an automotive service experience I will not forget.Allen Dames

bsheppard1

2 de oct. de 2013

I purchased from outside the USA...and Tim Ellis was great to deal with. He answered all my questions, always returned phone calls and/or emails and helped me through the process. At the dealership I also met Alan and John and they were also very friendly and professional. Overall good experience and I am pleased with my purchase.

kjardine82

30 de sep. de 2013

Dick was very helpful. He made sure he kept me up to date with everything I needed. He didnt pressure me into anything extra and was excellent. He also made sure he called me back in a timely manner if he wasnt available. Thanks again Dick!

carlos2998

26 de sep. de 2013

Service Employees at Audi are great....fast and quick service is what you will always get. Ever since I moved to Annapolis, Michael Lynn has always been there for me and my Audi A6

bbuisch

16 de sep. de 2013

My husband and I were not looking forward to the long drive, however, once we arrived Dwayne honestly made it a wonderful experience. Very grateful!

jk940

30 de ago. de 2013

Al sold me my Acura 10 years ago and wanted to work with this dealer again as I have always received excellent customer service. Everyone I interacted with during my experience were friendly and knew their product.

amcfadden

26 de ago. de 2013

I bought a loaner with a few thousand miles on it and Alan and Tim gave me a great price and were wonderful to work with. Tim was very respectful and professional. He found me a car that met my needs. He was genuinely interested in making sure I was sufficiently knowledgeable about the car. Alan worked diligently to ensure that my car was ready in a timely manner. The entire experience was very nice - they took such good care of me!

tsteve

21 de ago. de 2013

Recently decided to trade my current Audi purchased from Adam Elfand at Criswell Audi a little over two years ago and could not be more pleased with the purchase of my new 2013. Adam does a great job fielding questions, is very knowledgeable about his product and makes sure the deal works for both parties. It is always a pleasure doing business with Criswell Audi.

tsteve

2 de ago. de 2013

Recently had Criswell perform the 25k mile service on my S5 and just wanted to report how pleased I am with the continuing quality of service and attention to detail Criswell provides. Ray always greets me with a smile, keeps in contact at least once or twice a day updating me on status and gets me in and out with zero hassle. How often do you look forward to taking your car in for scheduled maintenance? Amazing!

Yachtboy41

1 de ago. de 2013

As usual your dealership has exceeded my expectations. I will be purchasing another car from you because of the excellence of your employees. Thank you.

jddem

25 de jul. de 2013

Alan was the best ! when we had Meg for our sale person ,she was not helpful at all ,and Alan step in and made our buying a car great experience . He made appointment with me just to show how everything works on my car I feel Allen goes the extra mile making sure everyone that comes in to the dealership is treated like family. Thank you , John and Diane Dempsey

wiater

23 de jul. de 2013

Audi service is horrible. I bought new a Q7 TDI and a Q5 for my wife. First the Audi dealer overfills the oil in the Q7 causing all kinds of problems and would not fix them because the car was just out of warranty. Then my coolant in the Q5 starts leaking all over the garage and they say it wont be fixed under warranty because the leak could be caused from an outside influence. I called Audi America who says sorry nothing we can do. Such a shame as I really loved the Q7 and thought I could get more than 70k miles out of it. FYI- Criswell in Annapolis was the dealer.

sasterling10

9 de jul. de 2013

I came to Criswell not sure what I was in the market for. Mark was very friendly and showed me a few different vehicles and ultimately helped me narrow down what I was looking for. Car shopping can be a very daunting experience and I greatly appreciated all of Mark's help. He provided me with lots of facts about the Acura's I was looking at and was never pushy. After working with over a dozen different car dealerships recently, I can say hands down Criswell (and specifically Mark) were the easiest to work with.

marcuskelly1

22 de jun. de 2013

Ray Johns' level of service has been exceptional every time I've had to come to Criswell. He's extremely helpfu as well as knowledgeable of the Audi product. I was referred to him and I thoroughly enjoy working with him.

evansam101

22 de jun. de 2013

I enjoyed my buying experience with Criswell Audi and Aln Hannon. I met Alan when he coached my son in baseball three years a go. He stuck out as an extremely passionate person that loved his profession. I'm a small business owner and greatly appreciate someone who loves what they do and provide great service. I needed a used SUV because were expecting soon and I need the third back seat because I'll have 3 children. I came to Alan first looking for a Toyota Highlander. He educated me on why I should consider his Acura MDX and why it was a better purchase for the money. I was dead set on the Highlander but realized that my prep work wasn't as complete as I thought. Salesmanship isn't getting me to sign to buy a vehicle its getting me to buy the right vechilce for my needs. I learned something new yesterday. Always find a good dealership with an educated sales team. Alan was honest and worked hard to get my business. I enjoyed his sense of humor. Thanks Criswell and Alan! I highly recomend you purchase from Alan and Criswell Audi.Marty Lewis & Erin Lewis

mcskier01

17 de jun. de 2013

This is the only dealership I trust to service my vehicle. Each employee is courteous and extremely helpful every time I have dealt with them.

dcbill

16 de jun. de 2013

I test drove an A4 on a whim because I happened to be driving by Criswell Audi on my way to another dealership to test drive the car I thought I had my mind set-on. I am glad I did. I was impressed with the car and the staff at Criswell Audi were great. I was treated fairly by the friendly staff from start to finish and got a great price too. I would highly recommend this dealership and I will do business with them again in the future.

bullitt13

13 de jun. de 2013

Trevor was very responsive through my preferred communication method--email. After exchanging 3 or 4 emails with him, I arrived at the dealership unannounced to test drive a TT RS, even though I had basically settled on ordering a 2014 S5. Trevor was busy with another customer. Mike greeted me at the door and as soon as I said I wanted to test drive the TT RS, he immediatly began working to pull it off the showroom floor and send my wife and me off for a no-pressure test drive. After the drive, we met Trevor, talked with him for a bit, and said goodbye offering no commitment or even hope that we were interested in the TT RS. Long story short, I took possession of the TT RS 3 days later, after working out a very fair deal for a very exclusive low production car. Thanks to Mike and Trevor for making this purchase a hassle-free, no-pressure, pleasant experience. This is my first Audi. I wish I hadn't waited so long to buy my first. I love this car. The workmanship is flawless. Thanks Criswell Audi for putting me in a dream car for the next 10 years or more. Ron

lpetrie

5 de jun. de 2013

My husband surprised my with a new 2013 Audi A7 for my birthday, and Trevor Pratt and the Criswell team made it all happen quickly and with no hiccups, they were even able to pull off the big red bow that my husband said was a very important part of the surprise. The Criswell Audi team went above and beyond to make our experience an overall delight. We will definitely purchase another car from them in the future.

rberngartt

21 de may. de 2013

This past week I visited Criswell Audi in Annapolis to evaluate the condition of a used vehicle for my son who lives a long distance from Annapolis. The salesman, Mark Mickley, had advised my son by phone of the vehicle's condition including every mark or tiny imperfection. When I observed the car, I was looking for those marks and also issues and problems which had not been disclosed as I have found necessary and come to expect at other dealerships. There were no other issues and the insignificant marks which Mr. Mickley had itemized for my son were barely visible. In my experience it is unusual for a dealership and for many used vehicle salesmen to provide this level of honesty to potential buyers. My son and I appreciated the commitment to truth exhibited by Mr. Mickley. Mr. Alan Hannon, the Sales Manager, made a point to spend time with my son describing the many services and professional support he can expect from Criswell. My son bought the car and is entirely pleased, as am I, with the entire purchasing experience at Criswell.

StevenPFoote

10 de may. de 2013

Our overall car purchase experience was very positive. Dwayne Jennings is very knowledgeable about Audi products and industry competitors. He also is truly customer-focused.

jjhindle

5 de may. de 2013

My wife and I experienced the BEST car-buying experience ever!The dealership's customer service culture is top-notch in every way.Vance possessed great knowledge, while his style was friendly, open, and no-pressure.He provided numerous options during our 3 visits in helping us make the best decision possible.Alan supplemented the car buying process by effectively utilizing his people & management skills in supporting Vance to the end.David was a pleasure in helping us quickly close the deal in terms of finance and related paperwork.Overall, a GREAT car-buying experience.George Criswell...you have a great team here in Annapolis, be proud of them!

knrhodes

18 de abr. de 2013

My fiance and I visited Criswell Audi during the beginning of April 2013 to look at an Audi Q5 that was listed on their website. Upon stopping in, we browsed the lot before heading in to the showroom, where we were greeted by a friendly salesman who was very attentive to our situation and what we were looking for. We were offered test drives of several vehicles and he spent quite a bit of time answering questions and explaining differences and other information about all of the vehicles we looked at. After a long day of vehicle shopping, we left the dealership to mull over all that we had learned.The next day, bright and early, we once again traveled to the dealership in hopes of finding just the right vehicle and working out a deal so that we could purchase it. We actually arrived earlier than our salesman, so another salesperson jumped right in and picked up where our original salesman left off. Again, we were offered the opportunity to peruse the different vehicles and explore each one until we were completely satisfied. Once our original salesman arrived, we continued with the shopping until we located 'the' vehicle.While our salesman was completing the paperwork and other necessary items, we continued to look at vehicles until my fiance fell in love with an Audi A4 she had spied. Upon test driving this vehicle, it was determined that we would now purchase 2 new vehicles from this dealer. After completing the necessary paperwork, we had the opportunity to deal with the Finance Director, David. He was knowledgeable and sincere in his dealings with us, even pointing out this website for us to review. Even though the course of completing these deals took a couple of days and we even pushed it right up to closing time, we were never rushed to finish.During this entire experience, we had the chance to speak with several different salesmen and the new and used car managers and finance director of the dealership and each was just as pleasant and helpful as they could be. Bernie the new sales manager was very upfront and genuine in his statements and was easy to get along with and talk to. Alan the used sales manager also was very upfront in his statements and has constantly remained in touch reminding us to stop in for our tutorials on the new vehicles. Dwayne, who was not our original salesman, volunteered his time, even after he had gotten off work, to show us some of the features of our vehicles.Each of the folks that we dealt with at this dealership were professional and treated my fiance and I with the utmost respect during the purchase and since. This dealership and the people mentioned above are truly a credit to the profession and have changed my mind about car dealers. I sincerely appreciate their attitudes and efforts and will most definitely refer my friends to see them personally should they be in the market for a vehicle.

Clearypc

1 de abr. de 2013

The experience was excellent. The quality of time and attention spent with me to ensure I purchased the car I was looking for was invaluable.I was able to test drive several different models to fully experience the suttle differences between and within the TT and TTS models. My sales representative, Ross was very knowledgeable and answered all of my questions regarding the STronic system as well as many other questions which made my decision about which car I chose much easier.

trailrunner2

11 de mar. de 2013

The decision to purchase from Criswell stemmed from my PA Audi dealer not being responsive to my inquiry. I contacted Criswell via email since they had the car I wanted. I received a response from Bernie and Ross the car was available. I visited on a Saturday morning, planning to possibly pick up the car the following weekend. I assumed it would take a little time for a credit check and a certified check would be required. In 3 hours I was driving back to PA in my new A3. Everyone was very accommodating. Dwayne Jennings had the great idea to see if the Hertz Local would take my rental car rather than returning it to BWI. With only 15 minutes to spare until Hertz closed, the rental car was accepted. Dave (Bus. Mgr.) had all the paperwork ready and organized. Jim took care of getting the car cleaned, topped off with fuel and road ready. It was a very positive experience with everyone at Criswell.

lizjeff

27 de feb. de 2013

Love Criswell Audi. This is my 2nd car I've bought with them and I will buy a 3rd with them too! Dwayne Jennings is the man to see when buying an Audi...he knows everything there is to know about Audi's! There are 16 sales reps but I promise you Dwayne is the one for you! He's been with Audi for over 10 years and he knows this car inside and out. He knows what's changed on the cars from year to year down to the nut and bolt! And everyone hates dealing with "sales" people...not this guy. He's different! Dealership as a whole is immaculate and all staff arefriendly and welcoming. I can't say this about all audi dealers in the area...this one is the BEST!! Don't waste your time anywhere else!! Good luck!

Kisii

25 de feb. de 2013

Meg is calm, but Alan is super cool. Came in to test drive a Benz but bought an Audi. Came back because I had a broken speaker grill. Alan called Chris at service and I received excellent service. These guys are super cool and the car is just as cool. 5 stars.

Snookie999

12 de feb. de 2013

Great fast service! I am always treated with utmost care & appreciate the service received. Thanks for continuing to provide excellent service and advice when necessary.

landm5

11 de feb. de 2013

We were looking to trade our van in and happened upon Criswell Audi and Acura of Annapolis.Meg Black was the sales woman who waited on us that day. We spent 2 1/2 hrs. there and walked away with a good trade in deal and a lovely Audi Q7. We have been driving it for oneweek and are enjoying it very much. Meg was a great sales rep. to work with! Thank you!

Header4321

29 de ene. de 2013

Adam knows how to use every button in the car. He will teach you how to use your vehicle and all the fun technology that comes with it. I highly recommend him as a sales person.

David W. Allen

28 de ene. de 2013

In the midst of the snow fall last week, I somehow managed two flat tires, and found myself stuck on 97N . . . after a two hour wait (I should have called the Audi roadside service instead of AAA), I was finally towed to Criswell. It had obvioulsy not been a good morning, and I arrived unannounced. Ray met me long an old friend, and immediately went to work getting everything squared away. He worked with the tow truck driver to get me car safely situated it; inspected it immediately; offered to arrange for immediate transportation; and put a plan together to get me back on the road. Over the next day, he stayed in constant communication, and got everything repaired and new tires on (and took care of another old problem for me as well.) Ray, and everyone who worked on the car, really did a fantasic job, and I am truly grateful for the help.I really love my Audi A-3; fun to drive and gets fantastic gas mileage. I knew last week that I had picked the right dealership as well. Thanks to Ray, and everyone involved.PS - Having to register is pretty irritating actually. I am only doing it to make sure Ray gets the credit he deserves. But this feels like an invasion of my privacy.

mattmccue

23 de ene. de 2013

Ray provided excellent service and ensured all aspects of my required service were promptly and efficiently met. Very well done, and because of my experience I would wholeheartedly recommend Criswell to a friend.

flequang

23 de ene. de 2013

The Criswell Audi Service Department, led by Mr. Steve Savageaux, continues to be a shining example of an organization committed to achieving total customer satisfaction. Steve Savageaux, Ray Johns, and the rest of the Service Department staffs are a pleasure to deal with.

jlware720

22 de ene. de 2013

Excellent service experience. Had trouble with other dealers in the area getting a Saturday appointment. Service was completed on time and even provided a shuttle to the mall so I didn't have to wait. The shuttle driver was really professional and nice and even picked us up from a different location then he dropped us off. Great service.

Connecticut Buyer

12 de ene. de 2013

I am a very difficult care shopper. I look for the best deals no matter where they are. I am a CT resident and started searching locally for a certified preowned Q5 locally and found a few that met my criteria. Upon negotiating I decided to expand my search to see if I was getting the best deal possible. Then I found Alan at Criswell Audi in MD. Despite its distance from me, we were still able to land a better deal than my local dealers. They were very straight forward and to the point. They offered me a good number on my trade in without seeing the car and held to that number upon inspection. They could have easily offered less, but it shows that Criswell is a dealership that you can trust. Thanks Alan, Vance and David for a great buying experience. You were a pleasure to work with.

prandallbowers

12 de ene. de 2013

I'm giving you 5 Greats for one reason and one reason only. Ray John!! I Live in The Virginia Beach area of Virginia. But I'm working up in Maryland. I've had my Audi TT in for service 5 or 6 times. I've dealt with Dick and Michael Lynn, both nice enough guys. But didn't really feel as if they would go out of there way to do anything for me. After my last service experience (with the Audi TT) with Dick, I wasn't sure if I was going to return to your dealership for service. I decided to buy a new Audi. And came to your dealership to do so.But your sales consultant was so Argumentative and combative, that I went to another Maryland Audi Dealer and got a New 2012 A4 ($43,000). Anyway That's the car I just had in for service. And Ray was just so helpful and understanding and Apologetic for having been told (By Dick) that I had to wait 2 weeks to bring the car in for service just because I needed a loner. THE CAR DIDNT HAVE REVERSE !!!!! That's when I decided No more Audi's for me. But Ray may have changed that. Only time will tell. He couldn't believe that I had been driving the car for two weeks without reverse. He made me feel as if he would do what ever was necessary to make me a happy Audi customer, and that my business was appreciated.

Freedom13

11 de ene. de 2013

Hello Ray,I don't know who to pass this on to, but please make sure it gets forwarded. I wanted to just THANK YOU for a wonderful experience on yesterday with my service appointment. Although the appointment wasn't put on the books (eventhough I did have it scheduled last Monday) you didn't miss a beat. You explained to me that it might be a little wait, but the service would get done. You listened to any concerns I had and told me the approximate time. I can't tell you that being my first experience with Audi service you made it both a pleasure and comfortable. Something I've NEVER said about any of my previous car appointments. I thank you for assistance and comfort in any follow up or questions I may have. LeJuene Hazelwood

EmmaB101

11 de ene. de 2013

Fantastic service. I was able to get my car attended to at short notice and the work was completed quickly and to a good standard.

Yazdanje

6 de ene. de 2013

The sales reps were very responsive and patient as we made the important decisions of selecting what options best met the needs for our family. Their knowledge and insight made our decisions easier as we weighed cost and benefit. We will definitely be returning customers. This was the best car buying experience by far!

greatcustomer301

26 de dic. de 2012

I am a little late to post this but here it is. I brought a used car from them and have loved it. They were able to get me the car I want with a full warranty with a cheaper price then I even asked for. Never does a dealer counter offer for lower then you offer to make the sell. The finace guy was great. I got the best APR every. I should know since I tend to buy 2 or more cars a year. Please go see Alan if you want a great car for a great price.I pan to go trade in my car this year and get another from these guys. Thanks everybody at Criswell!!!!!!!!!!!1

mer4homes

13 de dic. de 2012

I called in on a car I saw online and was put through to Dwayne. We drove up from Virginia because the car had the options I wanted but mostly because of Dwayne. He was so personable and knowledgeable. He spend a long time sitting in the car with me so I understood the vehicle. He made the experience so positive. I would call him anytime I needed another vehicle. I can't say enough about him. I realize the price is what it is because the car is in demand, but I appreciate the certified warranty and see the value in it. I wish Criswell wasn't an hour away!

mer4homes

6 de dic. de 2012

We had a great experience today. Our phone calls with Dwayne leading up to our visit were also excellent. We left tonight with exactly what we were shopping for. The only surprise was how easy Criswell and Dwayne made it. We traveled an hour to get there and I would go back in a second to see Dwayne Jennings again. His knowledge and personality were worth the drive. We have shopped many Audi dealers with no success. Dwayne made this all work.

Karen Ricketts

27 de nov. de 2012

My husband and I chose Criswell Audi for the following reasons:1) The sales staff were both courteous and genuine in their dealings with us.2) They had our desired vehicle in stock.3) They had Competitive pricing and were willing to negotiate and honor our USAA pre-negotiated pricing.The buying experience was extreamly positive. The process was easy and enjoyable and the staff was knowledgeable and accommodating.We have already recommended Criswell Audi to others.

Pat Whaling

23 de oct. de 2012

Dwayne and his entire team were incredible! The only reason I rated them with 5's is that the numbers didn't go higher!I have purchased over 30 vehicles in my life and this Number 34 by the way was absolutley the smoothest yet! Every action was right on time! Other dealers could take lessons from these guys!

tina1227

18 de oct. de 2012

We were just starting out looking for a new car, and stumbled across this beautiful Accord. Upon arriving the first time, Meg greeted us right away and was very atttentive to our questions. The car of course caught my eye right away, but she in no way pressured us to make a decision that night. We left and said that we would talk with the family and return later. She followed up with me through email and way very communicable. The second time we came to look at the car with family, Alan greeted us. Let me first say, that if you need to know anything about car electronics, he's the one you should talk to :-). He took the time to go over every little detail with me about the Navigation, Audio and Voice Control Systems, and was very patient with me. After that I was sold. Even late at night, the buying process couldn't have gone any smoother. I got a great deal on the car, and they were all so friendly, including Dawn with the financing. Alan made sure everything was in working order, and got the car washed and detailed for me while I was completing the paperwork. I took the car home.I returned the next day and got a 'refersher course' by Alan on the electronics and he fixed a bulb that had went out for me. I highly recommend Criswell Audi/Acura and will def be back for my free carwashes!

Critter3479

16 de oct. de 2012

We went to Dealership specifically to look at a used Audi Q7 gas model. Two days laterWe returned (driving 110 miles from our home) to buy a 2013 Q7 diesel after Dwayne JenningsSuggesting to us that we consider this model. Need to know that we were NOT pressured in any way tolook at a different model rather Dwayne LISTENED to our wants and needs and gently suggested we just lookat what they had to offer. The car sold itself but it took a GOOD salesman to allow us to see this for ourselves. Dwayne did a great job all the way. At the table making the deal I was treated with respect by everyone. The sales Manager, who I am sorry I don't remember hisname did his job by allowing his sales person to get the deal done. We feel we were treated the way every car buyer should be treated. We WILL buy from Criswell Audi again and will ask for Dwayne to help us on our next purchase. May even consider one of the beautiful sedans they offer!Thanks to all of them my wife had a very happy birthday!

rhardesty36

14 de oct. de 2012

From the moment my wife and I sought out a new Audi A5, we were greeted with nothing short of professionalism by Criswell Audi. From our initial internet search (Greg Kaplan) to our sales consultations (Adam Efland) the staff was engaging, and insightful when it came to assisting us with our new car purchase. In particular, Adam Efland was extremely friendly and patient in answering our many questions and providing an understanding of the many features the Audi A5 has to offer. Being a first time Audi owner we could not be more thrilled with our selection and choice of vehicle and dealership. Thanks Audi,

CooperP

14 de oct. de 2012

Tim was great to work with. He could answer all our questions about the Audi and was also well versed in the other cars we were considering. He was very reasonable in determining a final price, we feel like we got a fair price. My previous positive experience with criswell Acura service was also important to me in buying from criswell again.

bsanders77

24 de sep. de 2012

Ray was great to work with. We were very pleased with the service. Having a shuttle to work was a great help in coordinating to get the work done.

hotep

22 de sep. de 2012

Since bringing my A4 to Criswell, I have been blessed to have a friendly, patient, helpful, honest and caring service provider in Ray. He always provides me with a detailed explanation of the work that needs to be done, has been done and what may need to be addressed further down the road. He is always honest about what work needs to be done. Criswell Audi has a very professional service team and experienced mechanics. I would HIGHLY recommend the Criswell Audi service department. Karen Turner

terpfan

21 de sep. de 2012

My first service visit to Criswell was very satisfying. They answered questions and no hassle what so ever getting the car in or out, including getting an appt.

stevenscheidt

20 de sep. de 2012

Criswell always exceeds my expectations in every way. The work was outstanding and the diagnosis of current and future problems was extremely helpful.Steve Scheidt

LHasken

20 de sep. de 2012

Ray Johns showed exceptional customer service, knowlege of Audi's and accomodated our schedule. He also provided updates by email per my request and sent me a follow up email to make sure I was satisfied with the service.

stephen.j.hall2

18 de sep. de 2012

Everything was great. Tune up under Audi Care program. Needed to purchase new tires, which I did from you. My only disappointment was that you cannot provide Nitrogen for tire inflation. I had to go to Fitzgerald VW to take out the air and put in Nitrogen for my new tires at an additional cost of $30 to me. I can't believe that you don't have this high performance option for your high performance vehicles! The Audi dealer in West Palm Beach (where I bought the car) certainly did.Thanks -Steve Hall

lschauble

13 de sep. de 2012

Criswell made purchasing our new Audi A5 a joy! The sales and finance teams were professional, extremely knowledgeable about our vehicle and respectful of our time. There was none of the usual pressure you might associate with a car purchase. Tim was very patient with us, walking through all aspects of the new vehicle, and we had many questions! I would heartily recommend Criswell Audi for anyone considering an auto purchase.We couldn't be happier with our new A5!

mnichols211

12 de sep. de 2012

I would like to say that working with Vance, Alan and David was a very good car buying experience. Vance, our sales consultant, was very helpful in finding the right vehicle for my daughter without being pressured. We were treated well and felt comfortable in the process. David went through the vehicle with my daughter after the purchase to go over all of the features. Let me tell you, he knows the products well. Alan in finance made the process quick and smooth. I would highly recommend Criswell Audi to anyone reading this post. And I am planning on purchasing my next vehicle from them.

Moodyblue76

12 de sep. de 2012

Overall service was excellent, no complaints. I dropped my car off the evening before and it was ready bright and early the next day. Couldn't ask for better service.

Gkatzpwc

9 de sep. de 2012

My car needed apart that was not available in the US so it took a few days to track down and get sent from Germany. Throughout the time Mike would call daily to give me updates. When the part finally arrived the work was done promptly. I think Mike's approach was first rate. Outstanding customer service.

Reggie H

7 de sep. de 2012

It has been a good experience on each occassion. Always professional and courteous. Easy to schedule an appointment and turn around is usually fast enough.

SharonOSharonO

28 de ago. de 2012

As always, my experience with your service department was exceptional. Ray Johns is always so helpful and so cheerful. I can always count on Ray to service my vehicle with integrity and honesty. He is a GEM!!!!! :)

nicejack

28 de ago. de 2012

This visit to Criswell was the best service visit we have had since owning our S5 Audi. We were traveling and just stopped in to have a light bulb replaced. Comparing this service department to what we get at home was unbelievable. This was the best service we have seen from an Audi dealership. Ray Johns was our Service Consultant and he could not have been better. Give that guy a raise! We were thinking about buying another car and unfortunately we were not going to look at Audi due to the service department we have to deal with at our home location, but if we had a service department like this one we wouldn't hesitate considering Audi. Just from this experience alone we may put Audi back on the list. Thanks for improving our image of Audi.Before stopping in the service department we stopped at the sales entrance and a young lady directed us to the service department. We did not get her name but she was also very helpful. She told us how to get to the service department and said the Service Consultants would be happy to help us. We were thinking how this would work back home and we would probably be told to come back next week, but this Sales Rep was absolutely correct, the Service Consultants were happy to help us. What a breath of fresh air here at Criswell. People around the Annapolis are are lucky to have this dealership!

Dsfiore

24 de ago. de 2012

From the first contact when I called Criswell Audi to inquire about a new A7, through my meeting with Greg and Tim, the test drive, and the price and options discussions, to the day I drove away in my new A7, Greg and Tim were most courteous and helpful. They made me feel as if we had known each other for decades. I have purchased many new cars, but this was my first Audi. So, I've had over 30 years experience and bar none this was the most pleasant. The Audi is a classy and reliable automobile and Greg and Tim were classy and reliable in helping me chose the Audi as my new car. They are a perfect fit to sell this automobile. They will not only be first ones I call when it is time for another Audi, but I will be making referrals at every opportunity. I'm glad I picked up the phone and called Criswell Audi. Dan

bullrich

20 de ago. de 2012

I have been working with Alan for quite awhile looking for my perfect used Audi convertible. I have never expereinced such perfect follow up from anyone. Alan's follow up is flawless, he lets you know he is there working for you and keeps you abrest of any new developments with just the right amount of calls and messages. I rate Alan the King of Follow Up!!! Bill Ullrich, Annapolis

Tohnloc

16 de ago. de 2012

They replaced a tire and failed to properly seal or balance it. Then they replaced my license plate holders with Criswell without asking...it is their "policy" i had to complain to Audi North America in order to get any response. They mailed some bug covered, scuffed, clearly used holders to the house as their "remediation.". I will do no business with them in the future.

BuckChay

14 de ago. de 2012

While on my way out of town last week, I had an issue with my A4; apparently the serpentine belt tensioner assembly completely broke apart while I was in the fast lane going up 495. After safely pulling over and arranging for a tow truck, I called the service department at Criswell Audi and spoke with Ray Johns. He immediately put my worries at ease. Given that I needed to arrange transportation to continue my trip, the car was dropped off at Criswell and Ray took care of every detail without me having to be there; from receiving the car from the tow truck driver, to having a mechanic quickly diagnose the problem and giving me an estimate. Since the price to have the repair completed was extremely reasonable, especially given the circumstances, I gave the go ahead and Ray had the parts ordered quickly and the car was finished and running good as new shortly after. I can't thank him enough for providing such a fantastic overall experience during such a stressful time. I look forward to working with him again in the future for all of my Audi's maintenance and service visits.Thanks again!

Pam Nickerson

14 de ago. de 2012

Ray is the BEST! I had a broken window on a rainy day and client appointments scheduled all day. He had the loaner car ready when I arrived and had me back to the office before my meeting. He kept me updated on the progress of the work. Ray is always very friendly, helpful and accommodating.

sooz223

14 de ago. de 2012

Excellent service, friendly staff. All of my questions were answered. Car was cleaned, tires rotated and oil changed. I had a clean and comfortable area to wait. I highly recommend you all!

fjlequang

14 de ago. de 2012

My recent purchase represents my fourth Audi purchase, two of which are from Criswell Audi of Annapolis. My primary reason for selecting Criswell Audi for my purchase is the exception customer service and professionalism I experienced while reviewing the car and during the actual purchase. More importantly, my experience with the service department, led by Steve Savageaux, with my other Audis have been nothing but stellar. Criswell's staffs are highly responsive to my requirements and take the time to ensure they meet my every need. I high recommend Criswell Audi as I'm confident buyers will be more than satisfied with their customer experience.

Ed Dembeck

10 de ago. de 2012

Ray, has always been very attentive to my needs and I trust his word. He goes the extra mile for me when I need to get in and out in a hurry.

Robb411

4 de ago. de 2012

I really wanted to go back to Criswell Audi to give them another try, however, they did not call me back. Maybe I am wrong...but if you call and leave a voicemail and request a call back to schedule service, shouldn't one expect a call back within 24 hours? In any event, I called on a Thursday and received no call back and tried calling back Saturday, however, the receptionist just transfered my call to a voicemailbox that does not even acknowledge one has reached the service department. I did leave a message again at 10:00 am and it's 7:00 pm and still no call back. The receptionist just said, "I don't know why it does that." and was indifferent to my statement that I called on Thursday and never got a call back. My previous experience with Criswell Audi was a 15K miles scheduled service for my Audi S5. My experience then was satisfactory other than they forgot to reset the service interval reminder. So now, everytime I start the vehicle it says, "Service Due!" and chimes at me. They did tell me to "swing by" and they would reset it. I would but it is two hours and 50 minutes round trip to go up there. Thumbs down for attention to detail. I also would not recommend Criswell Collision. They outsourced the detailing of my car to a subcontractor who used a clay bar on my black car and left it a mess of swirls. I wish I was one of the customers that could leave one of this dealers glowing reviews. Not sure how my experience has been so bad.

Bjrollison

4 de ago. de 2012

Service is always wonderful!! Great team, and very friendly! This is my fourth Audi from Criswell, and I'll be back for my 5th!! I wouldn't go anywhere else.

CBCH

24 de jul. de 2012

After calling every Audi dealership in the MD and VA area, we were so happy that Criswell had the right car for us, and in our price range. Adam made it all happen effortlessly, with the highest professionalism and attention to our needs. As fuel efficiency was one of our priorities, Adam was well versed in clean diesel vs gas vs hybrids, and was able to answer all of our questions. Adam went above and beyond to deliver, making our first car buying experience a happy and memorable event. David was efficient, thorough, and knowledgeable on all financial aspects of the transaction. Alan took care of a small paint blemish, and further advised us of future care. We are extremely happy to have worked with Criswell and look forward to recommending friends to this dealer.

lexturner

24 de jul. de 2012

Fantastic overall experience! Staff were friendly and helpful and provided above and beyond what I expected. By far the best experience I have ever had purchasing a vehicle. I will recommend this dealership and the individuals I dealt with to anyone I know looking for a car. Alan and Vance both stayed an hour after closing on a Friday night. Felt welcome and in general can't imagine a better experience. Many thanks for the good work.

Hattricksi

14 de jul. de 2012

Greg has worked very hard to earn my business over the last couple of years. Through a short negotiation process Greg was able to deliver the car I wanted at a truly unbeatable price. The sales process was easy for me (probably more difficult for Greg than me as he attempted to meet my needs/requests) and one a final price was agreed upon, the paperwork was quick and easy.

Tom & Lucy

14 de jul. de 2012

Thank You Vance for your friendly and honest help in buying our new Audi Q5. My wife and I have been looking for that perfect SUV for her and we found it in the Q5. Vance provide exemplary service in showing us the cars that were available on the lot and we browsed with no pressure. Vance answered all of our questions and we took a test drive in several models until we selected the Q5 we wanted. Although they did not have a Q5 on the lot with all the features and color we wanted, Vance was able to find exactly what we wanted at another dealer and have the car shipped to Criswell Audi. When we picked it up a few days later, Vance took the time to explain and demonstrate all the features of the Q5 before we left. During the entire car buying process, Vance was very professional and patient in working with us to find the right vehicle, with the features we wanted, and at the right price. It was clear that Vance, and all of the employees we had contact with at Criswell Audi are true professionals. Thanks Vance!

John Slidell

9 de jul. de 2012

I have purchased four straight Audis from Criswell of Annapolis. One of the major factors in these purchase decisions has been the quality of the service department and the friendly people who work in it.

Braistedlc

7 de jul. de 2012

Ray was great at keeping me updated on my service and what had to be done and how long it would take and got me in and out quickly. Always a good experience!

soniaf1020

6 de jul. de 2012

Tim was very responsive and attentive to us. Everything was explained clearly and efficiently, including financing options. Paper work was done quickly and efficiently also. Car was in tip top shape. Tim offered to have me come back with any questions after I drive the car.

ka73usna1

4 de jul. de 2012

The experience I had with Criswell Audi was extremely gratifying and most pleasant. There was no sales pressure. The sales manager and sales staff were both very accommodating. I got a better deal than I expected. Tim Ellis was very good at explaining the details of vehicle operation and maintenance. The car was delivered in pristine condition and waiting for me on the dealership floor. A couple was eyeing it and I'm sure had I not purchased it, they would have! Greg Kaplan is first rate and a person I enjoyed working with. I'm forward to having my car serviced in the future at Criswell and am sure the experience will be a positive one.

jacki294

3 de jul. de 2012

My 2011 A5 developed an odd cracking sound in the back of the vehicle, aggravated when the weather was hot. After multiple attempts to isolate the issue, (and Adam Efland spending a great deal of time riding around in my trunk) it was finally determined that there was a solder joint which had come loose in the trunk lid. I was given a beautiful A6 loaner during the duration of the repair, which allowed my work to not be impacted by lack of a vehicle. The issues has been resolved, and I once again love to drive my A5! Fantastic service is why I have been a repeat customer of Criswell Audi. Kudos to the entire Service staff!Jacki Baldwin

Yachtboy41

28 de jun. de 2012

Dwayne made the whole experience. I will buy from Criswell again, and Dwayne was a huge part of that. The whole experience from selection to the dreaded finance office was smooth, polite and really customer oriented. Thank you!Scott Farquharson

jazz4k

25 de jun. de 2012

I had a sunroof leak repaired on my 2010 Q7 (2 months old) and Ray's professionalism and courtesy extended was exemplirary. I've found my Audi dealer who will be retaining my business for the life of my vehicle.V/r, Kevin Bell

greeneyes1079

20 de jun. de 2012

I bought my 2008 Audi TT in Germany and brought it back to the States when I moved back. The dealership in Germany told me that there was some warranty work (4 things)that needed to be done on the car that couldn't be done there, but only in US, to include a problem with the transmission that caused it to jerk in low speeds, which is now fixed. I called the Criswell Audi Service Department and spoke with Mr. Dick Schiavone. He was very friendly from the beginning. He got the parts ordered that I needed and told me that he would get me scheduled as soon as they came in, so that everything could be done in one day. The following week, I got a call and the appointment was scheduled. I was given a free loaner car for the day and was on my way very quickly to work. The work was finished that day and Mr. Schiavone explained everything to me in detail so that I understood it. And finally, before returning my car to me, they washed it. It was just that little extra attention and detail that will make me a returning customer for all of my future servicing needs for my TT.

glynwebber

19 de jun. de 2012

The Audi dealership has continued to give excelent service, in a profesional but frendly manner. They have always worked with me to get my cars in when I needed them and aranged transportation when I needed it.

Rage_0

18 de jun. de 2012

I chose Criswell Audi as the dealer to order with after meeting George Criswell at an Audi Club track day. I like that he gives back to the Audi fans and customers. I originally placed my order with Joe Ruppert who is no longer with the dealership, but he did a fine job walking me through the process of placing the factory order and ensuring I would get exactly what I wanted. After he left the dealership, Greg Kaplan did a great job of keeping me informed of my order status over the four month waiting period. He responded quickly when I sent him questions and notified me of when my A3 arrived earlier than expected. When I arrived at the dealership, Tim Ellis gave me a thorough walk-through of my new car and made sure I was satisfied with everything. He was able to answer every question I had about the car of the top of his head. I look forward to a great dealer relationship as my car goes through scheduled maintenance and when the time comes, I expect to purchase my next Audi with Criswell.

flequang

8 de jun. de 2012

Once again, I received excellent service and customer service with the Service Department and Ray Johns. The check in process was smooth and seamless, and pick up was just as smooth and seamless. My Audi Q5 lease will be up in about six months. I will seriously consider another Audi knowing the car and I will be taken care of with Steve Savageaux and his staff.

sebell

5 de jun. de 2012

I always have a positive experience when I bring my Audi to Criswell. Ray Johns is the best service department employee I have ever had the pleasure of working with.

tedA4

3 de jun. de 2012

Ray provides excellent customer service. I go to him exclusively for service on my A4. He provides loaner vehicles as necessary, points me in the direction of the coffee, and does his best to make Audi maintenance (generally expensive) as affordable as possible. Keep Ray happy--I'll keep coming back!

Amarron

1 de jun. de 2012

Ray was personable and professional and provided great Audi service in a timely manner. I was in a out of the service office within two hours. Great job!

sdo

31 de may. de 2012

Still my favorite service center since 1999. Staff front and back of house are friendly, courteous and professional. The cashier lady recognized me on sight and pulled my ticket out before I had to ask for it. Dick Schiavone is the best service manager in town. Thank you.

Mconde

28 de may. de 2012

This was the easiest car purchase I've ever made. There was no pressure.We were allowed the time to browse the lot. Vance Ellis was our sales consultant and answered all our questions,took us on a test drive....all with no pressure. I told Vance what my budget was and he made it work. The dealership didn't have the color combination I wanted,but they found it at another dealership and had it ready for me to drive off the lot the very next day. Our time in the finance office( which usually seems to go on for hours) was quick and efficient with David Grasmick.Vance took the time to go over the whole car with me before I left the dealership and even called the next day. I love my new A4!

jranch

25 de may. de 2012

Excellent service all around with the possible exception that parts took too long to obtain. However, this complaint was moderated by the availability of a courtiousity car. Without that I would not have been so happy.eric Jorgensen

rtranchida

23 de may. de 2012

Always wonderful working with your team. They are friendly, courteous, and willing to help for anything that is needed. This is the third car from Criswell and will continue to business there.

fueledbymetal

21 de may. de 2012

I had a great experience with Criswell Audi. My Service Consultant, Ray, was very courteous & attentive to my needs and the service was performed faster than I expected. I'll definitely be back - thanks!

Angela Pecorino

14 de may. de 2012

Criswell Audi of Annapolis is so wonderful to do business with that I am looking forward to my next experience with them. One would think I purchased a car with a statement like this, but I actually dealt with parts and service. The experience was amazing!My introduction to Criswell Audi was through Donald Williams of the parts department. I live in Salisbury and was having a local oil change on Tuesday, when I was informed that a part had unexpectedly broken on my vehicle. The nearest dealer was Criswell Audi, so the repair facility contacted Donald. He wasted no time sending the part to Salisbury. The part was received the next day and my vehicle was ready for a special engagement in Annapolis on Thursday evening. On Friday morning I went to Criswell Audi to see if they could check a factory recall I had received notice of. Dick Schiavone was the service consultant and was wonderful. I felt as though I had been a long time customer of the dealership, when in fact, this was my first experience. While waiting for the work to be completed, I wandered over to the R8s to take photos. A sales consultant made sure to say you for visiting the dealership.These are a sample of things that contributed to the overall experience. When I think of Criswell Audi of Annapolis, I think of FIRST CLASS and the best in customer service. Thank you for being a stand for excellence!!!

rowdyg4

10 de may. de 2012

The customer service at Criswell Audi is fantastic and I think Ray Johns is the best service consultant there. I was dissapointed that there was not a "loner" vehicle available when my car was in the shop for two days. This was out of Ray's control, so I don't blame him, but I would recommend having more cars available for customers when their car is in service for more more than a day. This is why my overall experience was rated as "Good" and not "Great." Price was N/A because the service was covered under warranty.

barnett.deborah

9 de may. de 2012

The sales process was as painless as possible. Vance was very helpful and accommodating. David walked me through the financing piece of the transaction and the whole process was handled professionally and without delay. I had no intention of buying a car when I walked in - was only there to look. When I came in for my 5000 service Ray Johns worked with me and was wonderful. He got me in on a Saturday, and had the car done in an hour. I am now considering buying the extended service package, Audicare, based on my confidence in Ray and how helpful he was in getting me in and out.

bjfreedman

8 de may. de 2012

My overall experience was outstanding. This was my first service using Criswell, and I would highy recommend the dealership to anyone in the market for a new car. Mr. Johns was friendly, courteous, and accomodating. A loaner was provided per my request, the car was serviced on time, and two additional problems (a non-functioning speaker and alignment) were fixed without issue. I paid for the regular service when I purchased teh vehicle, and no additional charges were levied.

Micromelon

4 de may. de 2012

This is the 2nd vehicle purchased through this dealership. They are prompt, courteous, and willing to go the extra mile to retain my business. The paperwork aspect of the purchase was effortless, and all things relating to the new vehicle purchase was an easy process. Vehicle was prepped and ready, as was the paperwork for the new car and vehicle trade-in.

meitzel

3 de may. de 2012

I went to the service department because my MMI cable connecting my iPhone to the MMI was no longer functioning properly. The staff was very courteous and prompt in troubleshooting the possible problem. They quickly determined that a new cable was needed, checked the new cable and were finished. They offered to give my car a wash, and I was out of there within 30 minutes!! If the troubleshooting had taken longer, they would have offered me a loaner car.

steveyoon13

3 de may. de 2012

Very friendly and responsive to requests made. Quick to make an appointment and after the appointment the balance of tires was noted to have not been perfect, gave a loaner and repaired the problem the next day.

kdentlewis

3 de may. de 2012

Exceptional! Best new car purchase I've experienced. I hadn't purchased a new car in twenty years and was dreading it, but this experience changed my perception completely. I would strongly recommend this dealership.

wildachris

1 de may. de 2012

Came in for my 15K service on short notice, was gracefully and kindly worked in. As always, the service was impeccable, the reception gracious and efficient. It is worth the long haul to Annapolis to be able to count on reliable and pleasant service.

agcee

30 de abr. de 2012

Criswell Audi is the only place that I take my car for service since I have owned the vehicle and I have not had any issues whatsoever. The service is great, Michale Lynn is very knowledgeable and helpful and keeps me informed of the process.

ktgofoc

23 de abr. de 2012

The first time I arrived at the Dealership I was alone and no one approached me or helped me which at first really bothered me, but I assumed salesman realized there is not many 27 years olds buying Audis, so I came back the second day with my parents and everything went a lot better. I wanted to buy in Annapolis because its closer to Ocean City and Adam was great and a big help especially to my parents who didnt have the same knowledge of Audi as I did. The process was easy (as car buying can be nowadays) and David was incredibly helpful and worked with our trade in the best he could. I look forward to my returns to the dealership for service and if help is needed.

sun136

19 de abr. de 2012

I am a regular customer and have been for years. I have always enjoyed working with Dick Schiavone. Service has been excellent with few exceptions.Thank you.

Greenwell

18 de abr. de 2012

Criswell is simply the best dealership I've ever worked with. From the moment I stepped into the service department I felt that 1) I was cared about, and 2) Dick was interested in the reliability, safety, and performance of my vehicle.Additionally, Criswell was able to help me out with "coupons" to drive down the cost of my service and repairs when they found out I'm in the military - I'm VERY thankful for that.As I told Dick, when I move to Rhode Island next month I'm very much contemplating driving to Annapolis to have my service done - that's the level of excellence Criswell brings.

mcashman

17 de abr. de 2012

I have purchased several Audi's from Criswell. Adam Eflin is always helpful, honest, thorough and timely. Due to events over the past few years,including the effects of "The Great Recession", I needed extra help from Dave Grasmick. He was also helpful, honest, thorough and very effective. I have been happy to purchase from Criswelll and as far as I can see into the future will continue to do so.

DesertKnight

17 de abr. de 2012

Making the appoinment was easy. They took the car into the service area on time and there was very little paperwork involved. Ray checked for any recalls or updates and found something that was not a problem in my car but did the work anyway. The sevice technicians did an outstanding job and finished the service in a timely manner. They washed the car and had me out in less than an hour and a half from the time of the appointment.

amk1415

12 de abr. de 2012

It was great working with Greg and Tim! Friendly, knowledgeable and no pressure to buy. Experience was excellent.In Sept. 2011, I purchased a Audi Q7 from Jim Ellis (only place on East coast that had the car I wanted) in Atlanta and the experience there was not great. Guess they figured that I would not be back to buy another since I live in MD. Had appointment to pick up car and the sales person showed up 30min late.

bcapuco

8 de abr. de 2012

Very accomodating, friendly and understanding staff. I didnt feel presured to have service performed that was beyond my desires (mine being an older third family car) i will definetely consider Audi for my next new vehicle purchase knowing there is convenient and professional service available close to my home.ThanksBen CapucoAnnapolis

geneva40

6 de abr. de 2012

all was great.... service was great...... clean dealership.... knowledgable sales... and i got what i wanted....i would recommend to anyone that aske me and excited i am finally in an Audi

phil smith

5 de abr. de 2012

Returned my daughter's A6 Avant for follow-up service to correct lingering problem with wiper/washer system and electronics. Outstanding assistance provided by Dick Shiavone and Ray Johns in overseeing a complicated problem.

awesomeq5audi

4 de abr. de 2012

Everyone I dealt with at Criswell Audi was very friendly as well as professional. I had a good feeling on the day I put down the deposit on my Q5 and felt even better about the whole thing on the day I went to pick her up. I look forward to a relationship with the folks I have already met and look forward to meeting more of the Criswell Audi team.

DDM4

30 de mar. de 2012

Service is always great at Criswell, but without a doubt Ray is the reason I will go nowhere else! His responsiveness to my needs as a customer is second to none.

smithfitness

28 de mar. de 2012

I would like to express my gratitude to George, Alan and Vance for making the car buying experience a pleasure! Both Alan and Vance were knowledgeable, efficient and accommodating. George lent quality advise to my wife and I in selecting the most appropriate vehicle for our daughter. With every question, simple or complicanted, Alan and Vance provided the answers that gave peace of mind that the purchase the correct one.

nicole22

26 de mar. de 2012

This dealership deserves a perfect rating because everyone here were extremely friendly, professional, and they worked great as a team! This was one of the best dealership I've ever been to! The price was excellent and I got the car that I wanted. I was very pleased how Timothy Ellis greeted us kindly and helped us find the vehicle that we were looking for. He was very patient, helpful, and was extremely informative.Timothy did a great job going over every detail of the vehicle 2012 Audi A4. I really appreciated the extra effort we got from Greg Kaplan. He was also friendly, warm, and courteous. Greg cared about his customers and greeted us very kindly. Dawn Harper was very patient and went over every detail about all the program that they have and their customer service was outstanding! I've been very happy with my overall experience here and I would highly recommend Criswell Audi dealership to my friends and families! Thus, I am very satisfied with the new car that I got from this dealership and I would definitely purchase from here again!

kiwikraut

23 de mar. de 2012

From the moment we walked through the door we were greeted by name and with friendliness. The service was done efficiently and we were accommodated to fit our schedule.

hoovosu

21 de mar. de 2012

Amazing buying experience, came to us with a low price and even came down to what we asked for based on our research. There was no pressure or haggling and they were very friendly. I would highly recommend this Audi dealer! Thank you Greg and Kymberlee! We will see you in a few years for our next purchase!

santa_6163

20 de mar. de 2012

Ray is incredibly friendly and efficient - he's a great representative for the dealership. The service on my car was completed on time. I was back on the road ahead of schedule. Thank you.

brianschilling

18 de mar. de 2012

I just purchased the Q7 and the windshield wiper was not working properly - I came in and in minutes I was all fixed up and driving away. I can't say that has happened in any other dealerships!

jenskemp

18 de mar. de 2012

Very good service. The staff was very friendly and it was quick to drop of the car and fill out the paperwork. Easy to book and car was clean after service

davidfjustice

17 de mar. de 2012

I was impressed the very first time I walked onto the property. Everything was very neat and well maintained. All the people I interacted with at Criswell could not have been any nicer. There was no pressure to buy a car. Everyone simply did everything possible to make your buying experience warm and friendly. I plan on replacing all my Mercedes with Criswell Audi's.

eldod1

14 de mar. de 2012

I brought a flyer with me for discounts on service , would have been nice if service writer would have went over what discounts I received. I don`t think he wanted to be at work.

RBielot

13 de mar. de 2012

It is not often that I would travel from New Smyrna Beach, FL to Annapolis, MD to buy a car, but that is exactly what my wife Anne and I did. Having been long time Davidsonville, MD residence (30 years) who now live in FL for the last 12 years, we were familiar with your dealership as we have previously owned Audi's, but that was some 20+ years ago. Last fall while in Annapolis for a NAVY football game, we stopped by your dealership and met salesman Joe Ruppert. He could not have been more courteous and helpful to us in answering our questions on the Q7 TDI and offering us a test drive, even though we told him we were from FL. That is a large part of the reason we decided to make our purchase with Joe at your dealership. The closest Audi dealership here in FL to our home is about an hour away, so in either case we were going to have to travel a bit, so convenience was certainly not a factor in our decision of where to buy. Now our only regret is that your dealership is so far away (800 + miles) from our house when it comes time for service. With Joe Ruppert, Greg Kaplan, and David Grasmick, you have a great management team at your Audi Dealership, and it has been a pleasure dealing with them all. Come this fall (2012) we will be sure to stop by and say hello when we are in the area for Navy's home football games as we have renewed our tickets for another year (37 years in a row).Dick & Anne Bielot

guestabc

12 de mar. de 2012

Staff has always been very responsive and reasonable. Staff took time to ensure I understood all facets of the purchased vehicle and offered a very comprehensive pro and con review when attempting to decide between two different makes on the same lot.

JWallae

12 de mar. de 2012

Ray Johns is fantastic in my eyes and everyone that I have talked to about him seems to agree. For prompt feedback and reliable service advice, Ray Johns is always keeping the customer informed on the up to date status of the service or repair. Most of all, Ray Johns has that consistently even voice that makes the pain go away; especially when you have that unplanned shop visit (emergency).You have a wonderful team there in each the service advisors. You can't go wrong at Criswell Audi.

swissman564

9 de mar. de 2012

Ray is a class act. He always maintains a positive demeanor and he is a major reason I am willing to ride all the way from Salisbury to get my car serviced at Criswell. Being a gearhead and 56 years old, I have owned a lot of cars (many more than a normal guy) and lived in many different areas. Ray is one of the best I have ever encountered. I was born and raised in the car business so I know how tought that job can be. From what I have seen the techs are very good, as well...although I have had no interaction with them personally.Greg Stutzman

SharonOSharonO

9 de mar. de 2012

Ray Johns is an asset to your service department. He is all about customer service!!! He is always so helpful and so eager to please the customer. Thank you, Ray!

flequang

7 de mar. de 2012

Ray Johns was once again very courteous, friendly, and kept me informed through the entire experience with Criswell Audi Service. I was offered a loaner car for ease of dropping off the car for service.

flequang

5 de mar. de 2012

The service was excellent and completed on time. I was offered a loaner car, which was extremely convenient. Ray Johns was very helpful and knowledgeable regarding the repair that needed to be done.

Photondoc429

4 de mar. de 2012

Great service, reasonably priced work. It's too bad they are so far from my residence on the Eastern Shore. They where, professional, efficient and courteous.

Bugsy 711

2 de mar. de 2012

Wow! 1st class fast and efficient process. Alan and Dwayne are the Michael Jordan and Scotty Pippen of West Street . And yes. In a sense they did 3Peat because this is my wife's third car. If you are looking for a quality product from a great dealer give them a try

army_thing

1 de mar. de 2012

As always outstanding customer service!!! Very friendly and professional staff. Turnaround time for services and repairs is very fast and the best part is that there's always a complementary loaner available so customers can move on with their day.

becker1953

29 de feb. de 2012

Ray the Service Advisor was extremely helpful and accommidating due to the fact that I did not have an appointment. He still took care of the service and provided a loaner car

SYashinskie

28 de feb. de 2012

I always have a great experience with this service dept. They are very knowledgeable and i like that they answer my questions candidly. Michael keeps me apprised of the work they are doing, why and when it will be done. I just had new brakes and tires installed and the price was competitive with the outside world while still giving me the "Audi" service experience. The loaner cars are very much appreciated!

Skaminskas

28 de feb. de 2012

Ray is always there to ensure the service received is top notch. He really cares about his customers and appreciates it when you come in. He deserves a raise. B

BobbiH

24 de feb. de 2012

Service at Criswell Audi is always excellent. And working with Dick Schiavone is a pleasure. I am so glad that I have an Audi. It is well taken care of.

stevenscheidt

23 de feb. de 2012

The work on my 1996 A6 exceeded all expectations, and was done in a very timely manner. Dick Schiavone was great in terms of explaining what we were doing on this visit and also some periodic repairs to consider for future visits.He assisted with a couple of things that were "off the ticket" but greatly appreciated by me (he helped me reprogram my remote for my 2000 A6 and also used a special spray product to remove some paint on the rear quarter panel of the 96 A^)As always, an outstanding visit that exceeded all expectations.Steve Scheidt

JWallae

20 de feb. de 2012

It is all about the service and environment that keeps me loyal to Audi and the Criswell Dealership. No matter the problem, Ray Johns has a calming effect and a solution and gets me back on the road in a timely manner. Most of all, he makes the entire experience as easy and comfortable as possible by always suggesting a couple of positive solutions that keeps me on schedule. As a matter of fact that entire shop is to be commended for their professionalism and customer service. "I don't mind a visit every now and then."

Danjones

18 de feb. de 2012

I had a very good experience with the service department. When the diagnosis was complete and it was to take about 3 1/2 hours, Dick suggested that we take the Criswell shuttle to the mall and shop and get some lunch. The shuttle returned for us at the right time to pick up my Audi. The coupon savings of 10% was an added bonus.

COL Jack

16 de feb. de 2012

AS always my wife and I are pleased with the service we have received over the years from both the Acura and Audi franchises at Criswell. Since we now both have Audis we place our trust in Mr. Raymond Johns who is the service manager we seek at Criswell. He is professional and friendly which makes the service experience more gratifying. I became ill enroute to the service for my Q5 from a long standing health issue. My wife worked with Mr. Johns to begin the service on my Q5. Mr. Johns then stopped in to see me and offered to make some hot tea for me when he learned what I was experiencing. He used his own tea which greatly abated my symptoms and made the wait for service to be performed much more enjoyable than it would have been. The service was completed within the time frame he specified and was performed, as always, to my satisfaction. Mr. Johns is an excellent ambassador of good will and customer service for Criswell Audi.

szlamont

15 de feb. de 2012

My previous vehicle was totaled in a collision last night, and I had no transportation.Mike came to my house and picked me up in the vehicle I wanted to test drive.Dave worked multiple lenders to get me the best financing possible.Alan stuck his neck out to ensure I was able to get the payment arrangement I desired.Mike gave me an in-depth tutorial on my vehicle, and offered to continue showing it's many intricacies on an ongoing basis.There were multiple nuances that left me with a very good feeling in dealing with Criswell.I was able to go into a low-pressure environment, and leave with the vehicle I wanted within a few hours.HIGHLY recommended to stop here first, when it is time for buying a vehicle.Thanks for the EXCELLENT SERVICE experience!

radman2020

14 de feb. de 2012

I was about to buy my Q5 from a different dealer but these guys were so straightforward and accommodating that I got a gut feeling of trust... a rare thing with car dealers for me. I already had an excellent price on the car from the other dealer. No kidding..it was a better price than any I was seeing online on Edmunds. It was better than the Zagg/USAA/Amex price. Adam and Tim met the price without any problem and in fact lowered it by 150 dollars. They were able to get the car 1 month sooner than the other dealer. They convinced me I didn't need an expensive add on that I had originally wanted (!). They said that if I did insist on getting it (mud guards), they would pay for half of them. I didn't get them. After the deal was already done, they threw in weather mats and trunk liner for no extra cost.They promised to get me in and out of the dealership quickly on the day of the deal and they certainly did. Not only that, I didn't have transportation to the dealership which is an hour from my house. They came and picked me up.The finance guy didn't push any bs items that I didn't want (warranty, undercoating, lojack. He gave me some literature and told me that if I was interested I could call him.This was by far the easiest and most pleasant car buying experience I have ever had. I would recommend this dealer over any other dealer even if it meant driving there from Washington or Baltimore (or wherever). This is a family owned dealership and They treated me like they cared about me and about their reputation. I just can't say enough good things about them.

jennerl

13 de feb. de 2012

Purchased a TT RS from Greg at Criswell and had a great experience. I worked out most of the deal via email and phone calls from CT. I had a trade in but Criswell couldn't make the numbers work. I was able to sell it privately but have Criswell buy it from me and sell it to my buyer allowing the buyer to get financing and allowing me to get the sales tax credit on the trade. Greg was more than willing to help facilitate this transaction.I drove ~5 hours down to Criswell and Greg and Tim were very friendly and worked quickly to get me on the road in my new TT RS so I could get home to my family. Since everything was done in advance the paperwork process went quickly and smoothly. Greg and Criswell made it worth the drive down to MD from CT and I wouldnt hesitate to use Criswell again in the future for my Audi needs even with the distance.

mkyledoyle

13 de feb. de 2012

Criswell has always provided top notch service whenever I have taken my car in for service. They have also been willing and able to provide me with a loaner to use even on short notice. Overall Excellent.

sue411

9 de feb. de 2012

I brought my car in for the 5000 mile service. Everyone was very helpful, from scheduling a convenient appointment time to making sure I was taken care of immediately. I mentioned one concern at the time I brought the car in and it was taken care of during the visit at no charge to me.

Bill Parady

6 de feb. de 2012

I had a pleasant experience. The whole team was very friendly, sincere and professional.Danielle was very knowledgeable and professional. Greg worked with me to make sure I was satisfied with the price of the vehicle.I am a repeat customer and have purchased an Audi, Acura and this is my second Audi purchased from Criswell

loydwolfley

3 de feb. de 2012

Responsive, friendly, reliable service. Quick turn around times. Loaner vehicle is always available.Audi parts are too expensive, but that is universal (not directly attributable to the dealership).

stmoritz

29 de ene. de 2012

My first visit to the service center and I was very pleased. My previous car was an Acura and I took it to the dealer in Laurel. I had formed a relationship with them that I was sorry to leave. It appears I will be able to form similar bonds with my new Audi dealer.

mike koontz

25 de ene. de 2012

Dick went out of his way to help- I have an 2004 A6 2.7T and Dick was very patient with working through a couple problems- thanks Mike Koontz

mchhabra

24 de ene. de 2012

The service writer and service department was excellent. They followed through on every promise and went above and beyond the call of duty. All of my concerns were promptly resolved and the service was performed in perfect timing. The service department clearly cares about the clients but also strives to keep the client informed. I appreciate being educated on my Audi.Thank you.

Abonnet27

20 de ene. de 2012

The service dept really exceeded my expectations. They were quick, efficient but most of all they went out of their way to make sure I was happy and didn't wait too long. I went home and told all my friends how wonderful Criswell service center was!

sdo

16 de ene. de 2012

Dick Schiavone is the reason why we bought another Audi. Give the man what he wants - the best service consultant anywhere! He takes time to listen to customer's concerns and needs without being patronizing. When we were doing due diligence to buy a previously owned Audi, he gave us on-point advices. Great service center with great people. Thank you.

wildachris

13 de ene. de 2012

I have nothing but good things to say. I was worried about driving to Canada in the upcoming storm today and the many-degrees-below-zero weather and snow in Quebec, but your people got me in on short notice the day after I got back into the country and went far, far beyond what would be required to make me comfortable that my car is ready to confront the nastiness of the northlands. Not only did they go over the car with a fine-toothed comb and set everything up for the subzero weather, but Mr Schiavone sat down with me and talked through what difficulties I might encounter and typed me out a list of things to watch out for or to have checked at the Quebec City Audi dealer should I run into trouble. I have never worked with a service department as caring and competent as yours, neither at Range Rover (where one would expect more attention to weather issues) nor at Mercedes. So I thank you.

danber

12 de ene. de 2012

This car is the third Audi that I have owned and Criswell is the third or fourth Audi dealership that I have worked with. My service experience at Criswell was the best experience that I have ever had at any Audi dealership. I live in DC, but I will continue to drive to Annapolis for my service appointments. Ray Johns took great car of me and my car. Thanks a lot guys.

JillianDanback

11 de ene. de 2012

I contacted the Criswell Service Department to take care of a slow leak in one of my tires. Not only were they able to accomodate me the same day, but they repaired my tire in a timely manner, washed and vaccuumed my car, and provided all of these services at a surprisingly reasonable price. I am very satisfied with my service.

BuckChay

10 de ene. de 2012

My experience at Criswell Audi was great! Through the years, I have bought many cars and this was honestly the easiest and most stress free transaction that I have ever had the pleasure of being a part of. Dwayne Jennings did an awesome job of assisting me through the entire car buying process. He answered all my questions and was genuinely interested in making sure that I was a happy customer. I have already recommended Dwayne as the salesman of choice to many friends and family members and will continue to do so in the future. Thanks again and I look forward to doing business again soon!

mega330

4 de ene. de 2012

Thanks again for the crew that helped out with the service performed on my wifes A4. As always great service. I do not recall the actual mechanics name that worked on the car because I do not have the paperwork immediately available (please thank him).As always, Steve, Mike and Dick are great. I have been taking both my Audi's to get serviced there and I have never been disappointed...v/rRoger Garcia

samccu

3 de ene. de 2012

Just purchased by first used Audi after owning BMWs. Was impressed with the personal touch, which made up for the initial poor impression of the service facility. It was not shabby just not what I expected especially when compared with BMW service facilities. If possible, recommend you place a cover over the front so as to provide protection when you are dropping off your car in bad weather. Michael was great to work with - very easy. Plus really appreciated not wasting my time. BMW had this annoying habit of making me fill in my information all over again after already doing it on the web. Audi had this working well. Plus all the follow up has been fantastic. BMW rarely inquired after the fact.

nebabmd

27 de dic. de 2011

I enjoyed my buying experience at Criswell. We love the Q5 so much that I was willing to pay a little more then I wanted too. Thanks Vance for a good experience.

Hstamm

26 de dic. de 2011

The dealership was able to fit my car into the garage in less than 24 hours of my call. They made sure I had directions on how to get there because i was a new customer. When I arrived, I was greeted warmly. Dick Schiavone introduced himself and walked me step by step through the initial consultation. He explained extended warranties and recalls on my car. He then told me it would take about an hour to run the diagnostic test. He took my number, and gave me a card. He advised me where I could go to shop to pass the time knowing that i was new to the area and how to best use my time before Christmas for shopping.Within 45 minutes, he called and gave me a report of the diagnostic. He informed me of what needed to be done and gave me options. He gave me an estimate of how long the work would take and also checked to make sure I was okay in the area. When my car was complete, he called and let me know it was ready to be picked up. It was done before it was promised. He gave me my ill and went over the charges. He recommended that I look in to getting tires put on my car and offered a retailer that they usually work with. He wished me a happy holidays and even spoke with me about the area where I live. My car was washed and vacuumed and looked great!I will definitely return to Criswell Audi! They are definitely worth the hour and twenty minute drive! They made me feel lke a very valued customer and that they truly cared about me and my car! Thank you for your wonderful customer service!

stevied

26 de dic. de 2011

Had brought the car in for 3 issues: Window issue, auto feature didn't work, and still does not work properly. There is still an intermittent problem in that it goes up a little then drops down. You sometimes have to hold it to go up. The steering issue is just a design flaw, in that I had two service departments check it already with no resolution available. It makes a subtle vibration when turning at low speeds. Both dealers were unable to resolve this issue. The transmission issue is still a problem and makes the total driving experience less than desirable. The 8 speed automatic, which should be as smooth as silk (there's 8 gears after all), downshifts abruptly when pulling up to a stop light/ stop sign. Had Annapolis update the firmware, had Silver Spring reprogram something. Both attempts to solve the issues failed. I believe it is an Audi issue at this, but don't know what to do next. Suggestions?

sfweiner

23 de dic. de 2011

i have always been satisfied with service ever since I bought the car in Nov, 2008 and no regrets so far! I also am satisfied with all service representatives. They are very competent and give excellent advice.

jyoung94

21 de dic. de 2011

The folks at Criswell were excellent to work with. We were between Porsche and Audi and felt zero pressure during our decision process which took over 6 months in total. Alan and his team were very knowledgeable about the product (R8) and were very open with us. We did not have this experience at another local Audi dealership, thus the reason we visited Criswell. Criswell is the area's expert in the R8 and they maintain a very large inventory of the product, so selection was fantastic.

lsanes

20 de dic. de 2011

Wonderful experience! Visited another Audi dealership in the area for service and they were not as prompt or friendly as Criswell. I received some of the best service from my service advisor Dick Schiavone. Wonderful, down to earth guy that knows his stuff and goes out of his way to resolve your issue! Service was better than i've received from any Lexus dealership in the past as well. Hopefully i don't have the bring the car back frequently, but if i do i wouldn't hesitate to bring it back to criswell.

bmessineo

20 de dic. de 2011

I have serviced all 3 of my Audi's through Criswell and my experience has always been great. I have always been treated excellent and the service team has always done great work.

RMACDO8445

20 de dic. de 2011

EVEN THOUGH THERE WAS A MIS-COMMUNICATION WHEN THE SERVICE APPOINTMENT WAS MADE THAT REQUIRED SETTING ASIDE A WARRANTY PART, THE SERVICE ADVISOR (DICK SCHIAVONE) DID NOT MISS A BEAT IN SEEING HOW HE COULD BEST ACCOMMODATE ME. I HAD TOLD HIM THAT I HAD TRAVELED FROM THE VIRGINIA BEACH AREA AND COULD NOT COME BACK ANYTIME SOON. HE ESSENTIALLY SWAPPED A PART FROM ANOTHER APPOINTMENT THAT WAS BEING DONE LATER THIS WEEK AND WAS ABLE TO COMPLETE THIS PART OF MY SERVICE. HE FELT HE WOULD BE ABLE TO GET ANOTHER PART IN BEFORE THE OTHER CLIENT BROUGHT THEIR VEHICLE IN. THIS WAS VERY MUCH APPRECIATED AND REPRESENTS MY IDEA OF CUSTOMER RESPONSIVENESS AND GOOD SERVICE. A LITTLE OUT OF THE BOX THINKING MADE ME A HAPPIER CUSTOMER WITHOUT JEOPARDIZING SERVICE TO ANOTHER CLIENT.I ALWAYS APPRECIATE THE HAVING THE COURTESY LOANER CAR AVAILABLE AND THE FREE WIFI.

pgsheriff23

20 de dic. de 2011

The entire staff at the service center have always been great to deal with. They are friendly, attentive, and work hard to deliver. Always a pleasant experience.

kirkleyrowebridge

18 de dic. de 2011

Vance was straightforward and pleasant to purchase the car from as was the rest of the sales team. Vance alerted us honestly that there was another couple very interested in the vehicle after we made a purchase appointment. When we showed up to buy the car the next day, sure enough someone else was there with a checkbook. If we hadn't trusted Vance and put a prior deposit down as he advised, we would have lost the vehicle we wanted, and he would have lost the sale. Thanks, Vance!

DocSav57

17 de dic. de 2011

Integrity first, Service before Self and Excellence in all you do!! These are the core values that are a part of the culture we as active duty military members live by everyday ! These same principles have been exhibited by the Service Dept at Criswell Audi of Annapolis on a regular basis. The knoweldge and experience displayed by Service Consultant Mike Lynn is only overhsadowed by his honesty and straight talk relating to your specific issue!! I only wish I had purchased my Audi from Criswell Audi versus another local dealership who has yet to even acknowledge I purchased a vehicle from them alomost a year ago! I will continue to brng my vehicle to Criswell Audi of Annapolis until the wheels fall off because I trust they will do everything they can to ensure I am not misled...ever!! Job well done and Thank you Mike!!

becker1953

15 de dic. de 2011

I was attracted to Criswell because of my positive experiences with Ray of the Service Department when I brought my A4 in for repairs. I am now equally impressed with the entire customer service experience in purchasing my new A7.

dfsp64

10 de dic. de 2011

I live in WV and traveled to Criswell to purchase my pre-owned Audi Q5. The salesman I worked with was Vance Ellis and he was a pleasure to work with. He explained everything very well and I did not feel any pressure to buy. After I made the decision to purchase the Q5, Vance's manager, Alan Hannon, quickly worked out a fair deal on the price and trade. I picked up the vehicle today and Vance spent a good amount of time going over all of the pertinent features. All in all a very good buying experience.

Jonene Kirby

9 de dic. de 2011

Tim Ellis is very very nice, he is helpful, informative and great to work with. Greg Kaplan was fabulous to work with as well, he is very professional. I will always refer them to anyone in the market for a New car...and steer them toward the Audi product. I have been receiving welcome emails from everyone at Criswell since my purchase a week ago and am happy with my new A4. On a scale of 1 to 10, Criswell is a 10...10 being Awesome.Thanks,Jonene Kirby

jennytbenson

8 de dic. de 2011

Have now had 2 great experiences with Ray in the service department. He is great, and is both friendly, professional, and understanding of the customers needs.

Jchris1862

8 de dic. de 2011

I love my Audi TT. It's six years old but looks and runs like new. It has cost me very little to maintain. When you have a dependable, beautiful car, how could you not be pleased. I have never worried about taking my car to the shop for service. They have never found obscure problems with it, as i've experienced with other dealerships.

rapinjp

8 de dic. de 2011

Ray is a real pleasure to work with. He is knowledgeable, efficient and friendly. While service wasn't inexpensive, it is always good value as I know the work is done correctly and my vehicle is safe to return to the road for performance driving.

agcee

7 de dic. de 2011

Ever since I bought my A6 almost 3 years ago, I have only taken it to Criswell Audi for service and it is the only service center that will work on my car. The level of service is excellent, the staff is very knowledgeable, friendly and most of all professional. I highly recommend this service center.

Q5Momma

6 de dic. de 2011

Haven't bought a car since 2003. Was surprised that there was absolutely no "bargaining" during the sale of the car. Guess your salesmen are doing a great job for you!

Dmargerum

3 de dic. de 2011

This purchase is my third new Audi from Criswell. The cars are GREAT, sales staff are knowledgable and professionals, but the service department is the reason to purchase an Audi from Criswell. Service is THE BEST!

srdonnelly

1 de dic. de 2011

The latch to my rear lift door would not close. It was raining, late in the day and two days before Thanksgiving. I called Ray after I couldn't determine why it wouldn't close. Ray was wonderful - he tried to help me fix it over the phone and then was extremely flexible and accommodating in getting my car in and having a loaner available. I had my kids with me. Ray processed the work order quickly and had a loaner available for me that evening and helped me transfer everything from my car to the loaner. Ray then followed up with me and kept me posted on when the part would come in and when my car was ready. The service was top notch and I would (and do) recommend Criswell Audi. The latch works great now and I am very happy with the work performed and the customer service I received.

WBillings

30 de nov. de 2011

As is the norm since Ray Johns arrived at Criswell Audis Service department, every time we take our Audis to Criswell Ray is our Go-To-Guy. He is courteous, knowledgeable and pleasant to work with. He always goes out of his way to ensure not only our cars are properly taken care of, but also ensures we are as well. Ray is an original and not just going through the motions of taking care of folks. We look forward to working with Ray at Criswell Audi!

peterhofleitner

28 de nov. de 2011

Very friendly. Just drove there to get a light pulp replaced. Because my 35K service was due soon they told me they can do the service right away and gave me a loaner car on the spot. Everything was done within a few hours. That was just great.Never had a bad experience there - this dealership provides first class service. That quality service plus the quality of Audi cars is reason enough for me to stay with Audi. We have currently 3 Audis, a A6, A4, and A3 (one of them in Europe). Peter

Sloopless

27 de nov. de 2011

We purchased a 2011 A4 December of 2010 beacause you did not have any Q5's.This was our second A4 but our first dealings with your dealership. We were very pleased with that purchase, so when we decided we really wanted the Q5, in October 2011, we came back. The personal attention we received was fantastic. Both Tim and Greg went out of their way to be certain we were pleased with the purchase process. We can not say enough for the professional way we we handled.We had many choices of dealerships, but Criswell Audi was far and above the other dealerships I might add that we were very pleased with the numbers on the new car and what we received on our trade in. Sincerely, Richard & Neena Rodgers Deltaville,Va.

DDM4

26 de nov. de 2011

Service is always excellent, but Ray Johns is the best service advisor a company could have. Very impressed with the Audi brand in general, but the people make the experience.

poundpuppy_5

25 de nov. de 2011

Criswell Audi in Annapolis had been my Audi store since 1998. I've always had top-notch sales and service from Criswell - they're the creme de la creme, in my opinion, so there's no need to say more. If you're in the market for a new or pre-owned Audi, stop by Criswell in Annapolis for a different car-buying experience!

kinokai

25 de nov. de 2011

Service reps and mechanics are effective and get the job done. I have been please thus far with the service and complementary shuttle. I will continue to use after by warranty has expired.

gokeyw

18 de nov. de 2011

I purchased my first Audi (an A5) from Criswell Audi. I have always been a BMW guy and thought I would give Audi a try. I am so glad I did! I have never had a more pleasant car purchasing experience. I now have my eyes set on the next Audi that will be purchased from Criswell Audi! Criswell embodies what a car purchasing experience should be like. If you are considering purchasing a high-quality luxury vehicle, look no further than Criswell Audi!

DoyleHodges

15 de nov. de 2011

My wife and I were tremendously impressed with our initial visit where we met w/ Dwayne and test drove an A3 Tdi. We had done some research beforehand and were at the point where, if we liked the car, we were ready to purchase. Because Dwayne was exceptionally knowledgeable and used a low-pressure approach, we felt very comfortable purchasing that same day.Unfortunately, the car we wanted was not available anywhere on the East Coast (A3 TDI w/ Premium Plus package, cold weather package, and no sunroof). Dwayne worked with us to special order the car, and matched the price that we would have been able to get through the USAA buying service--all very good so far.The delay to receive the car was extensive, but I understand that was beyond your control. We ordered the car the week of 10 Jun, and finally picked it up on 22 October. Dwayne did provide a couple of status updates as to how the production and shipping of the car was coming.Once the car was delivered to the U.S., there was some frustration/confusion as to when it would actually be delivered to the dealership. In the course of conversations, it was first identified as being ready, "the week of 17 October," then, briefly, "On 17 October." The car finally arrived at the dealership on Friday 21 October. Negotiation of the final price was disappointing to me--although there were some parts where Criswell did very well. The situation was made somewhat more complicated by the fact that I am active duty military, and thus a Florida resident, living in Virginia, and buying the car in Maryland. I am registering the car in Florida, which is one of the things I need to do to maintain my Florida residency. The first "final" price I was quoted included over $600 in processing and titling fees for services that would cost--according to the information publicly available on the Florida DMV website--$155. I understand the need for some mark-up, but $450 of pure mark-up left me feeling as if the dealership was trying to make money back on unnecessary fees for the good sale price they had offered on the car. That was disappointing and out of character with the initial impression my wife and I had of the dealership. Several of the answers I received in the course of the subsequent negotiations about those fees struck me as unusual: at one point, either Dwayne of one of the business managers stated that if they did not charge me the $200 MD processing fee (when the only portion of the transaction that is occurring in Maryland is the issuance of a temporary plate), that they would be subject to scrutiny or audit by tax officials. That seems transparently false when MD state law mandates that the fee be accompanied by the words "this fee not required by law" on the window sticker. At the end of the day, I was contacted by one of Dwayne's managers (whose name unfortunately escapes me), who offered to lower the price of the vehicle enough to offset the additional fees, resulting in a net price of what I had expected to pay when I initially ordered the car. That was a fair and good conclusion, but I was left with the feeling that I needed to be on my guard to reach that conclusion. Had I not challenged the fees, asked questions, and done research as to the actual price for the services in question, I don't think we would have gotten there. to me, that's the difference between an "OK" and a "Great" rating, both on price and customer service.When we went to pick up the car, the pre-delivery checks were not complete yet, although we had scheduled a time to come pick it up. Also, they did not complete the pre-delivery entry in the warranty booklet. The registration process has likewise been a bit disappointing: Two weeks after I had completed all the paperwork at pick-up, I was contacted and asked for additional paperwork. Two of the pieces of paperwork didn't make sense to me, since I know that the state of Florida does not require them. I asked why they were needed, and heard nothing for 10 days. At the same time, I forwarded the packet from the Florida DMV website, to see if that would help. After hearing nothing for 10 days, I contacted David to confirm if he had everything he needed and was told that the packet I had forwarded included many forms for which they didn't have appropriate power of attorney. So, now they are forwarding the packet to me for additional signatures. All of which means that 25 days in to the 60 day temporary plate, they have not even contacted the state of Florida to start the paperwork for the tags. Hopefully, all will come through in a timely manner, but again--not the level of customer service I would expect from a luxury car dealership. This accounts for the "OK" in quality of service (I've done most of the legwork on this registration myself) and, when combined with the price issue, in overall satisfaction.I love the car, and still feel that I got a good price at the end of the day, but I do have a little bit of a sense that Criswell almost "snatched defeat from the jaws of victory" by trying to add "hidden" fees to the final price, and by not following up diligently on the registration piece.

dcclark

13 de nov. de 2011

Criswell Audi service has been outstanding in every respect for all of the 10 years I have been going there. It is a major reason that I will always return to Criswell, and recommend it to my friends.David Clark

MdSteelys2011

12 de nov. de 2011

We went into Criswell looking for a commuter car for my husband. As soon as we entered we were greeted by Joe Ruppert and he took care of us from there on after, along with the Sales Manager Alan Hannon. Not only were they extremely helpful with our car search, the entire staff was super friendly with our family as well. We were shopping with our infant and even came back with all four of our children at one point and everyone in the dealership made sure they were all happy ! Alan and Joe were very patient with us as well, we felt no pressure to choose one car over the other as we were looking at an Audi and a BMW. Their were both extremely knowledgable of both the cars too.The detail staff did an excellent job on cleaning up the car we ultimately purchased. The only thing we would have expected and didnt receive was a full tank of gas, they only filled up half the tank.Otherwise, this was an excellent car buying experience and we will definitely be sending in some referrals !

smedeiro

11 de nov. de 2011

Honestly, I hate most car dealerships, recent bad experiences at Sheehy for a Nissan confirm this. However my experience at Criswell has always been a very positive one.Ray is always very helpful and friendly, the repairs when required appear to be legitimate, something I don't always find with other dealership service departments.In short, although I don't generally take my car to the dealer for service unless absolutely necessary, I am very pleased with the experience I have with Criswell.I am now driving my 2nd Audi in part because I'm happy with the service I receive.Thank you.

peterbilt1987

9 de nov. de 2011

My wife and I were potentially looking for a new / used suv for her as we were approaching the winter months. Interested in quality, comfort, ride, visibility and price, we test drove both the Ford Edge at another dealer and the Audi Q5 at Criswell. As far as the vehicle, for a Premium Plus (almost fully loaded), you could get the Audi Q5 for about the same price as a fully loaded Ford Edge. The design, style and ride was incomparable. In the Ford, you could hear and feel a lot of the road noise. On the other hand, in the Q5, the interior was just impressive with all of the thought gone into everything, from the arm rest sliding forward depending on the seat position to the full piece sun roof to the power and handling of the vehicle. We were very impressed with the Audi.Upon entry to the Criswell dealership, we were not bombarded with sales people. Instead, their team gave my wife and I space to peruse and allowed us to be drawn to them. Instead of having to be pushy and sell the cars, Audi allows the cars to sell themselves. Alan worked with us on everything and was very straight forward on design, prices, future cost in terms of maintenance of the vehicle. We had a superior visit and cannot compliment the Criswell team enough on their professionalism and customer relations. Great Experience! Thanks guys!

winterstime

8 de nov. de 2011

I will also take this opportunity to let Criswell and others know about my bad sales department experience. On October 15, 2011, I viisted the show room to buy my 4th Audi (3 prior were purchased from Criswell). I was looking for a new or used/certified A4 Avant wagon. The sales person was dis interested in helping me, told me that they didn't have any, couldn't get any, and was unwilling to help me meet my need for a car to purchase. So I went to Tyson's Audi and they happily helped me and I bought the car for which I was looking. I wanted to be a loyal Criswell customer and the sales person couldn't have been less helpful or interested in selling me a car.

Judy Scanlon

8 de nov. de 2011

This was the best experience I've ever had dealing with auto servicing or obtaining a damage estimate. The employees I dealt with were terrific.

sue411

7 de nov. de 2011

My salesperson, Dwayne Jennings, was outstanding. He was extremely knowledgeable about the product and was able to answer every question I had about the buying process. He followed up without pressuring me and was willing to work with me on my timetable. I really appreciated that. He also came in on his day off the day that I was picking up the car because that was the most convenient time for me. I would highly recommend Dwayne and Criswell Audi.

brianadarnell

7 de nov. de 2011

I thought the level of service was great. The only thing that could be improved was the wait time for service when i CALLED. I always find that the receptionist leaves me on hold forever after it rings many times.

Gthrift

3 de nov. de 2011

Dick was a great help and everyone in the office was extremely friendly. They were fast and efficient on the work and the car loaner was helpful. I am just getting used to the high pricing for maintenance on Audi's... I'll certainly be back for my next needed maintenance.

loydwolfley

29 de oct. de 2011

Best service department in the business. I own two Audis and am contemplating purchase of a third Audi, in large part because of service excellence.

ChipGraber

27 de oct. de 2011

Very helpful about a better understanding on why the back-up camera has not and cannot be installed. (Wish the Sales Department would have shared that information. Clearly they must have known.)Repair shop seemed very busy, but we did get immediate attention. However, we did not want to detract from their other customers so we did not discuss the work done on the car, or any questions about how to better use some of the electronic features. Maybe when the back-up camera gets installed, we will do that.The service team was very friendly and supportive.

bill goerger

24 de oct. de 2011

My wife and I bought our 2008 GMC Acadia from Criswell Audi this past Saturday and could not be any happier. From the time that we inquired about the car online, until the time that we drove off of the lot, we received professionalism, honesty and a genuine friendliness not common at car dealerships. We live in Norfolk, VA and were skeptical about driving the 4 hours to look at a car we had never seen before, but when we arrived, the vehicle was exactly as they had stated. They even detailed the car and filled the tank while we completed the paperwork. Our sales associate Jennifer and the sales manager Alan were a true pleasure and did not try to "close the Deal". They simply presented all of the facts and allowed us to make our decision. I know this is a long review, but my wife and I have been to numerous car dealerships in the past 3 months looking for our new car and want to let everyone know that you if you find the car you are looking for at this dealership...KNOW that you will be happy with the experience. Thanks again to everyone at Criswell Audi, your team is great and although 4 hours away....we now think of your dealership, as our place to buy cars. Warmest regards from truly satisfied customers,Bill and Ashley Goerger

crpompa123

18 de oct. de 2011

I came in for an oil change at 7:30 AM on Monday and was out the door at 8:15 AM. I was barely late for work. It's so convenient to visit Criswell for service and I know the techs are specifically trained on my vehicle. Thanks for taking care of my A4.

lpmdennison

11 de oct. de 2011

Criswell Audi is an excellent, full-service dealership. I brought my car in for service and all of my questions and concerned were addressed and discussed with me very timely. Their staff is knowledgeable and friendly! Amazing experience!

codester149

10 de oct. de 2011

I know that when I bring my car to Dick, I will be treated respectfully, I will not be taken advantage of, and I know only the service/repairs that are needed will be done. There will be no padding of the bill with unwarranted items. Basically I trust Dick to take care of my car.

dwillhoff

9 de oct. de 2011

Excellent customer service by Dick Schiavone in the Services Dept. He was extremely knowledgeable and informative! I will definitely bring my car back to Criswell Audi for any maintenance concerns! Jamie Davis in the Parts department was really helpful when I needed to purchase accessories for my car. Thank you Criswell Audi and keep up the great work!

army_thing

7 de oct. de 2011

Im very satissfied with friendliness and knowledge of the service advisor and the mechanic. However I was a little upset when nobody called when the part came in. I was told that I will receive a call when the part came in and after waiting for over a week I called the parts department myself and was told that the part has been in for a couple of days. I've been to a few audi dealerships and Criswell is so far on top of the list.

rtranchida60

5 de oct. de 2011

This is the third Audi purchased from Criswell, and I have had nothing but a great experience from their sales and service department. I will contine to buy from them when I want another Audi.

pbell213615

5 de oct. de 2011

Excellent: service, customer relations, and financial efforts. We saw the car, learned all about it, including warranty, and greatly look forward to enjoying it.Many thanks to Crissfield Audi!

wildachris

5 de oct. de 2011

Your dealership made it possible for me to bring my car in on a weekend, which I have never had any other dealership do before, and early in the morning as well. As I have to come from over an hour away, this was essential and highly appreciated. When I got there, you had everyone ready to take my car, the service was fast, and the hot coffee delicious (it rarely is). But especially, your staff made me feel welcome and listened to my few questions on my still quite new car with patience. And even though it was my car's first routine maintenance, I noticed that the car ran smoother. Thank you.

dimples34

27 de sep. de 2011

This is my first Audi experience. Vance, Alan and Dave was very professional and informative. (Great Customer Service) Overall my experience was smooth and pleasant. I would definitely recommend Criswell Audi.Dimples

sdo

27 de sep. de 2011

Please Put Mr. Dick Schiavone on your Hall of Fame Board. The man is amazing with customers and have a wonderful sense of humor. Thank you and please take good care of him. Best, (Nghiem) Sun and Gerard Boismain.

cattailcreek98

24 de sep. de 2011

The entire staff was very helpful form the first call. Mr. Schiavone was extremely helpful through the water damage diagnostics, the insurance claim and keeping me informed about parts and final repairs.

Mocha's mom

21 de sep. de 2011

One minor peeve--I was waiting in the service dept. for a couple of hours on a Saturday morning. I saw the sign for Starbucks coffee, saw sugar and creamers, but where was the coffee machine? If I had been a bit more awake I would have asked!

atorano

21 de sep. de 2011

very convenient and friendly service. shuttle service was timely and safe. Location and speed of service were key factors. thanks for all the help. TEd

swissman564

15 de sep. de 2011

This service experience was my first with Criswell and will certainly not be the last. Ray was very professional in spite of being quite busy when I arrived. I am a tough customer service critic but I can tell you, Ray "gets it".

Paulovich

11 de sep. de 2011

Prompt service, provided good information on service and when next appointment should be. Service was first oil change and I look forward to my next maintenance appt.

VanDavis

6 de sep. de 2011

Staff was courteous, service was of great quality, appointment set up was quick and exceeded expectations, offered loaner car at no cost, everything I needed - I got.

hpreddi

2 de sep. de 2011

Price of used BMW was reasonable after much haggling.1 day after purchase notified dealership of "Service Engine Soon" condition on instrument panel.Dealers response was take it to a BMW dealership they can fix it.1 week after purchase noticed that only front tires were run-flats, rear tires were normal tires.This model of BMW does not come with spare or tire jack, it's OEM equipment is run-flat tires.When asked if they would swap rear tires for run-flats, response was "there is nothing we can do"Lesson learned when dealing with Criswell...caveat emptor...let the buyer beware!

Surfmusicfun

31 de ago. de 2011

This is my third visit to service since I have become an Audi owner and the service team at Criswell has been great to work with. This visit I had the pleasure to be taken care of by Audi Service Consultant Dick Schiavone. His customer care skills are exceptional.

rowdyg4

27 de ago. de 2011

The custormer service here was excellent. I felt that my business there was valued, and my concerns were addressed without delay. I will certainly be back to this dealership for future service and would recommend it to any Audi owner in the Annapolis area.

Mjwiltse

25 de ago. de 2011

Greg and Ed were fantastic to work with. Very responsive, direct, and honest. I'd recommend them to anyone. I live in DC and could have bought from a number of dealers but their service and price is why I purchased with Criswell.

kkhadem

25 de ago. de 2011

I came to Criswell Audi Service center twice after I bought my 2011 Q5. First time reporting a problem with wheel vibrations, second time for my 5000 maintenance service. I couldn't be more happier, service expert Mr. Dick Schiavone was extremely friendly and professional -- he is patient and friendly, listens to all the problems I was reporting and making sure that the technician will check on the issues; he is knowledgable, providing me with a full report and a comprehensive explaination on the problems and resolutions; and he keeps great communication, making sure that I was informed about my vehicle service status at all time. Each time, not only my vehicle is serviced properly, it has been also washed and vaccumed, I feel like I got a new vehicle back!! :-) I am completely satisfied with the work/maintenance Dick and the Audi service technicians have performed on my new Q5, and I am looking forward to come back for my next maintenance service!

airtech22

24 de ago. de 2011

Thi is the second oil change at this dealership and like the first, the vehicle came back with over a quart of oil above the recomended mark on the dip-stick. As I take care of our company fleet vehicles this can and will lead to possible issues with the emission system and possibly the engine itself. This is very common in the 3.6 engine when the oil is changed but not the oil filter. As removing the filter canister and oil filter is an extremely messy proceedure I am amazed that there is not a drop of dirty oil to be found anywhere on that area of the engine block?? Like last tme, this will be something we perform in our own truck shop.

ahays2

23 de ago. de 2011

Our dealer Tim was outstanding. He was very knowledgeable and friendly. He seemed very trustworthy and not pushy. I liked the way he was very proactive and thorough.

MacDoc

23 de ago. de 2011

The best service department, I have experience. Everyone is very friendly and helpful.Every question is answered quickly and precisely. Car is aways ready when promised or earlier. One thing I do miss is Criswells old web site where you can see pictures and names of those that works there i.e. salesmen, service reps and service techs. It was much more personal then the Audi corporate site that's used now.

fireblade600

19 de ago. de 2011

They seem to be good and honest people who care about making sure you get what you want and not what they want to sell. Very friendly staff that you can talk to as if they were your neighbor.

MD31037

17 de ago. de 2011

Great service experience with the service department and Ray again. Car runs well with Criswell care.Loaner was clean and impressive.Overall very satisfied with the Criswell Audi experience.

KMK60

12 de ago. de 2011

This was our best car buying experience to date! I had been helped ahead of time over the telephone, went in, saw the car I wanted and drove it home. We were the last customers of the day and everyone remained gracious and patient. I stopped in later that week with a few questions and again, everyone was happy to see me and answer my questions. I look forward to a continued relationship with the people at Criswell Audi and it feels great to know I will be well taken care of thanks to their superior service.

agcee

11 de ago. de 2011

I always have a great experience with Criswell Audi. I would not even dream of taking my A6 anywhere else for service. Michael Lynn and his team are true professional.

lpmdennison

5 de ago. de 2011

My experience with the service department is the best experience I have had with any dealership! I bought my Q7 used from a different dealership and I was a little apprehensive to try a new dealership. Ray and Adam welcomed me in immediately when the check engine light came on and did not care that I had purchased it elsewhere! They were professional and down to earth. They explained the needed repairs to me and then handled everything! I will always be back and will absolutely buy my next car at Criswell! I have learned my lesson! Thank you Criswell, Ray and Adam!

barry143debie

2 de ago. de 2011

Best service ever!!!! rate this 10 of 10 if i could. I walked in and walked out same day with a preowned car with only 10k mileage. Everyone there was friendly and patient. Filled with information, answered every question i asked for and if they didn't know they asked another sales person right away giving me a quick response. Great teamwork and support.

thebiga9

2 de ago. de 2011

Mike Scandora helped me purchase a used Jeep Liberty Renegade that I was looking at after I had totaled my last car while I was on the west coast and was planning on moving back to the east coast. I went on my birthday to look/purchase the vehicle and was treated very well by Mike, he gave me a discount because it was my birthday and also gave me a discount because I want to put a trailer hitch on it. Mike was even nice enough to wash my girlfriends car after the sale was complete.

glhlambert

2 de ago. de 2011

I live in SC and only had Saturday available to have repairs done to my car before my drive back. Steve accomodated me and got me back on the road quickly!

DrChuck5

1 de ago. de 2011

Fast, courteous service - I recommend CRISWELL for service & sales. Car was ready way before I expected it. I was given a very nice loaner car. My car was returned to me washed!

poindexter

31 de jul. de 2011

I discovered a nail in one of my tires after receiving a low tire pressure warning light. I called Michael and he told me to bring the car in. They fixed my tire promptly and washed my vehicle for me. This kind of service is one of the reasons that I own three Audis.

mdelcf88

31 de jul. de 2011

Though ours was a new type of arrangement, of a car that would be getting diplomatic plates and for which it would take longer for the bank loan to get approved, Criswell Audi was most helpful, supportive and extremely patient. Many thanks to everyone who contributed to making our purchase a pleasant and successful one. We are very happy with our new car and will definitely recommend Criwell Audi. As this is a new field for your dealership -working with European diplomats who have just arrived to the USA and who most likely have no credit history here (but an excellent one back home)- may I recommend helping us secure car loans with better conditions than the ones we are able to obtain with our bank.Best regards,MF

WBillings

29 de jul. de 2011

George, This is the third Audi weve purchased from Criswell Audi over the last 10 years, and from the very first time we visited to ordering and purchasing our latest Audi, the Criswell Audi Team has been superb every step of the way. From Tim Ellis, who walk us through our new car and entertained our nine year old to Greg Kaplan who stayed attentive to us, even though he was obviously very busy. When it is time for a replacement for my wifes Audi, we will keep our business local to Annapolis and of course that means Criswell Audi! Thanks, -Bill

scichilone

28 de jul. de 2011

Very professional. They were also friendly and extremely helpful. Didn't finance through them, but the buying process was fast, smooth and pleasant overall. Would definitely go back if I'm in the area again and in the market for a new or used car.

skennedy72

28 de jul. de 2011

bought a used BMW from Criswell...had several MAJOR problems including an old battery and an engine oil leak...both problems should have easily been found. Because I had already taken the car home and had the problems fixed, the management told me that,(from a legal standpoint) I had accepted responsibility for the problems. They did in all fairness pay for the battery...but nothing else. I followed up with a letter to management expressing my displesure...to no avail. The repairs cost me more than $1,000. So, if you are buying a used car from these guys, I'd have your own mechanic do a once over. The one bright spot was the salesperson, Vance Ellis. He continually checks in on us and the car. I'd buy another car from Vance, but NOT from this dealer.

brannockshore

25 de jul. de 2011

It was very last minute that I made the decision to get my service work done yesterday but when I called Michael was able to find my service history quickly and fit me in that day. I appreciate it. Bad news 4 new tires - but at least it was done quickly. Thanks and a nice driver to the Mall. I do want to be reminded about getting my car serviced.

jerry feldman

25 de jul. de 2011

review is so positive because the service was exemplary. Everyone was kind, attentive and knowledgeble. Service was fast and efficient. It is a pleasure to do business with Criswell.

walrob

24 de jul. de 2011

Ray greeted me immediately upon my arrival. Paperwork was handled efficiently. My personal comfort and needs were met in a manner exceeding expectations. I was notified when the work was completed and under no pressure to return except by the end of the day.

cubanohank42

22 de jul. de 2011

Great job by Alan, extremely helpful and made things super easy for me. Highly recommend this dealership to anyone who wants a used car in Maryland!

crpompa123

21 de jul. de 2011

I always have a great experience when I visit Audi service at Crisswell. Yesterday I got exceptional service. I called at 11:48 am about a dying battery. I arrived immediately before the lunch hour ended and I was out the door and on the way to my E. Shore mtng by 2:00 pm. The Audi battery was more expensive than others I priced, but I know my precision German machine likes her genuine Audi parts, plus if there's a problem, Crisswell stands behind their work. I paid more, but the original battery did last 5 years. As you can see price doesn't rule when it comes to my A4, it's the piece of mind I get when working with Audi Service. Since I've had my A4 for 5 years, I know Dick, Ray and Mike and they know me. They always take good care of my car and they are friendly and treat me with respect. It's why no one else touches my car. Thanks again for getting us back on the road.Christina Pompa

mmickeyfof

20 de jul. de 2011

I am always extremely please with the level of service I receive at Criswell and always work with Ray. He is very professional, courteous and makes sure I am well informed, and out the door as quickly as possible.

gormanmd

16 de jul. de 2011

My first experience with Criswell and 5,000 mile check of my Audi A4 was terrific. Appt. no problem, explanation of service to be done good and discovery of two defective tires and their replacement done well. Very [leased...Marty Gorman

gkorondi

15 de jul. de 2011

Service improved dramatically once Adam took over for Brian. Brian was unresponsive and difficult to reach. Both Adam and Greg did well to meet my needs.

griffithm

15 de jul. de 2011

I have been using Criswell Audi since I purchased my vehicle there in 2003. I have always found them to be very attentive and professional. I especially like working with Mr Schiavone as he provides a full breakdown of the work and informs me if something is needed but may be put off for a time to spread my costs.

RMACDO8445

8 de jul. de 2011

Tim Ellis provided excellent customer service. He was extremely responsive to my initial inquiries and followed up with me on a timely basis. Actually, this experience was very positive and enhanced my overall feelings of the new car purchasing process. David Grasmick also provided excellent customer service. He was informative and provided me with all the necessary information I needed.

LBattle8

6 de jul. de 2011

I was very please with the service, especially Service Manager(Dick Schiavone)courtesy and helpful service. I noticed a piece of door molding was missing. I informed Mr. Schiavone that I will go to the car wash and see if it came off in the car wash, Mr. Schiavone informed me that he wil have the courtesy driver do that. Imediately Mr. Schiavone dispatched the Courtesy driver, he retrieved the door molding. Mr. Schiavone snapped the molding in place and I was on my way.

chandu.nimmala

30 de jun. de 2011

People in there have more information and walk you through every question. They show me different type of vehicles based on my requirement and explain me the differences in all the vehicles. Over all I had a good experience

ChipGraber

28 de jun. de 2011

For a "luxury" car experience, I was expecting more/better customer service. Communicating with the sales team was challenging, but forgiveable. However, not clearly describing the price, missing/ignoring our concerns on the high interest rate and brushing off our estimated trade in value didn't make us feel any happier. To your credit, the woman (Dawn) in Finance did hear our concern and with one call, got more money for our trade in(although still not as much as we had hoped), reduced our interest rate slightly (still not as low as we could get from Bank of America) and explained our pricing (still not to our satisfaction). She was professional, yet friendly. You should be proud of her. ironic that she works for Acura, not Audi.I still don't know all the features my car has. I think it has a back-up camera, but I've never seen it work. Still not sure what all my Features are and can do, but I can always read the manual more and do it myself. And let's skip over the email we got from two well-meaning other Criswell Audi employees trying to sell us an Audi in response to our searches on the Internet.I was so upset, I almost brought my car back in after two days. However, the car is good. Although I wanted it to be great, maybe it will grow on me as I learn more about it. I have two very good friends who currently drive BMW's. Both are looking at Audis as one of their choices. I really don't know what to tell them about Audi (since i don't really know enough about the car yet) and my experience (besides offering lessons learned of caution). I want to believe that I am an aberration, not the norm, but I'm the only data point I have.Thanks for the opportunity to tell my story.

diverej

28 de jun. de 2011

First time buying at Criswell Audi, Brian was super friendly and helpful, the hardest part was the long process time for the Q5. Greg was also very good and made the deal smooth at the end as well. Thanks!

sandykc1

26 de jun. de 2011

Top notch service team! I am in the market for another Audi, mainly due to the responsiveness of the service team! The prices are very competitive and the staff is very professional! Highly recommend!

2audiowners

25 de jun. de 2011

We purchased a new A4 and this was the most pleasant vehicle purchase ever! Dwayne was awesome, he took the time to answer all of our questions and concerns. Everyone we came in contact with was super friendly and made the purchase experience as easy as possible. After a couple of bad experiences with Audi of Alexandria, we decided to try Criswell.....we were sold from the moment we walked in the door! We will be returning to Criswell Audi for everything to do with our Q7 and our A4. Thank you Dwayne and Criswell Audi! Five stars all the way!

byrfish

24 de jun. de 2011

The best experience yet and I have bought and leased many vehicles in my life. Adam Efland knows just about everything regarding Audi automobiles. Everything was handled over the telephone as we live in northern VA. Adam was couteous and everything was ready for us at our pick up. He thoroughly checked us out in the car. There was no rush. 5 stars to him!!! Looking forward to your service.

tcorelitz

24 de jun. de 2011

My salesman, Mike Scandora, was very helpful, knowledgeable, and pleasant. He pointed out the attributes of the car I was buying that were the most important - and it was that that convinced me to purchase the car that day. I would recommend Mike to everyone. Thank you.

flequang

20 de jun. de 2011

The service staff was courteous, professional, and extremely knowledgeable. They displayed sincere concern for the problem I experienced with my Q5. They were prompt in arranging for a loaner car, which was extremely helpful. I highly recommend the service department at Criswell Audi. This is my 3rd Audi that is being serviced by Criswell Audi.

Surfmusicfun

14 de jun. de 2011

Thumbs up regarding another pleasant service experience at Criswell Audi. I had the pleasure to check in with Michael Lynn once again. He is very accomodating and looks for the best options to get your car serviced. During this service I just needed an oil change. They had the car in and out in less than one hour.

amaass

14 de jun. de 2011

This was my first time at the Criswell Service Center. While I don't remember the gentleman's name, he was very curteous and walked me through the process, showed me the waiting area, offered a ride to the mall, and came to get me when the service was complete. Couldn't have asked for more.

rjbaker51

12 de jun. de 2011

My service consultant was Michael Lynn. He was friendly and responded promptly when I called with two additional requests. Mr. Lynn called the next day and advised the car was ready well in advance of the time requested. I have always had a very postive experience every time the car has been serviced.

Amcramer

10 de jun. de 2011

2nd time purchasing from Criswell Audi. Experience was very good as expected. Dwayne made the process so enjoyable and efficient. Dwayne extremely knowledgeable about the Audi brand and it's history. Would highly recommend.

jacki294

2 de jun. de 2011

This was my first service for my new A5 - as always, I was able to conveniently schedule my appointment. It is always enjoyable to see everyone, and my service was performed quickly. I continue to recommend Criswell Audi to all my friends (who are insanely jealous of my new A5!)

ryc2002

27 de may. de 2011

When I was first in the market for an Audi, I visited Audi of Hunt Valley, where I previously purchased my 2007 Audi A4. I was unimpressed with Hunt Valley's sales team, so I decided to visit Criswell. Knowing that Audi Q5's are in short supply, I ordered mine from Criswell since they offered both a better price on the vehicle and a higher trade in value of my old Audi. My new Q5 arriived in about 9 weeks. The sales manager Greg Kaplan informed me that my car arrived, was very polite throughout the entire sales process, and gave me a fair trade in value on my new car. I would recommend this dealership to anyone that is in the market for a new Audi.

ccook721

20 de may. de 2011

Purchasing our A3 TDI was a very positive experience. Tim and the sales manager were extremely courteous and answered any and all questions we asked. This was probably the simplest, quickest, and most enjoyable car buying experience my wife and I have had. Hope the service department follows the sales team's lead!

EWLIBBY

10 de may. de 2011

I left car off prior evening because of concern about tire pressure. (1) In spite of the last minute nature of my visit, I received prompt and careful attention. (2) I appreciated the thoughtfulness of the recommendation; I was prepared to buy a new tire and told, for good reasons, why that was not necessary.(3) Unexpected work was recommended; and it was explained in a thoughtful manner. I felt that I had a real choice as to whether or not to have the work done. I had the work completed and still received my car in the timeline that my schedule dictated

twpearce

10 de may. de 2011

The Service Advisors at Criswell are without question, the consummate professional. Ray set the bar at an exceptionally high level during my last visit, and made the experience a pleasurable one.His knowledge, recommendations, and thoroughness were greatly appreciated.

Heather Newcomer

5 de may. de 2011

I have always had a good experience at Criswell and look forward to having my service work done there. They are very professional and always accomadating. They are very good with follow up and they let me know the status of the car. I would highly recommend the service department there.

erinlmac

2 de may. de 2011

There was an issue with my car that was unresolved for a long period of time (over a year) in which I continued to return to the dealer to get it fixed. When I went to Ray with this problem he did not hesitate to get it taken care of. He was extremely friendly, always followed up and would continue to call until I knew what was going on and agreed to what he proposed. He even called me a few days after I picked up my car to make sure the issue didn't return, and said if it did to call him and let him know. I know he was genuine with that statement. Thanks to Ray & the rest of the team who helped me along the way, it is much appreciated.

ptbrianjh

30 de abr. de 2011

Vance was friendly and honest with us from the start. He worked with Alan, the sales manager, and David, in finance, to bring the vehicle in at a price we could afford. Everyone was friendly and allowed us to take our time with the decision. I look forward to working with them all in the future.

ladymontague

25 de abr. de 2011

Both Vance and Alan were very helpful, and it was a pleasure to do business with them! Will definitely come back to Criswell when I'm ready for a new Audi :) I'm very pleased with my car and am happy I purchased it at Criswell. Thanks Vance and Alan for helping me!Take care,Nicki Montague

carswellro

25 de abr. de 2011

I worked with Brian Harrigan on the purchase of a new Q5. I'm happy I did. I followed the advice of other reviewers here on dealerrater.com and requested him specifically. Well, just like they said...honest, knowledgeable, friendly, unassuming, patient, and thorough. I know new cars are supposed to be clean, but this one really shined. I drove over from Reston, VA. That had something to do with the availability, but I really wanted to purchase from a high ranked dealer on this site along with a specific salesperson that had excellent reviews. Anyway, it worked for me. The Q5 is sweeeet. Good luck.

creekdweller

25 de abr. de 2011

We just took delivery of a new A3TDI, and cannot be more positive about this dealer. To start with, the initial price quoted was thousands below the best price we could get at a competing dealer. In fact, the competing dealer turned down our offer at the same price that Criswell quoted. No quibbling, the price was so favorable, we didn't even ask if there was more room to negotiate. The two things I hate about buying new cars are price quibbling, and the hard sell you get on the extended warranty, paint protection, service plans, etc etc. Well, Criswell solved both of those problems for me. No price quibbling, no hard sell. Here are the options, "Do you have any questions? Do you want to purchase any of these". Two minutes, tops- Pleasant and competant. When we picked up our car everyone was so friendly. In spite of it being a busy Saturday, Brian, the "brand specialist", spent an incredible amount of time walking us through all the paperwork, all of the details of programming and setting up the Audi nav system and the stereo/music interface and also drove us to the separate service facility and introduced us to the service manager. Since I don't have a blue tooth phone yet, he told me to come back when I do and he offered to set up the whole blue tooth thing for me as well! Honestly, we felt like we had a new family when we left the dealer! Couldn't have been more positive!

deanhose

22 de abr. de 2011

We felt slighted by the trade in portion of the deal. We expected more in the way of the trade in but your people did not work to get us the best deal. They did not take the time to wait for offers to come back in, since it was late on a Saturday, so they just added a small amount over what was owed on my car. We thought we would get more since you post and display at your store, that you use NADA. Why?

jranch

20 de abr. de 2011

When we brought in a vehicle that we had purchased from another dealer, we were very impressed with not only the service arrangements provided by Chriswell, but with the unsolicited help from Brian and Greg in the sales office. They provided some information on issues with our Audi that we had recently purchased from the other dealer. Only after being assisted by Brian and Greg did I mention that I was also interested in another used Audi that I had seen on their lot. The bottom line is that we purchased a certified used vehicle from Chriswell and were very impressed with how Brian and Alan (the used car manager) worked with us to get a deal that we were happy with. They got us a good price for the trade we offered and took care of some issues with the new vehicle in a very satisfactory manner. Being from out of town, we needed to be very assured about being able to get good service and they have done a good job convincing us that they can work with us to get that done. Additionally, we were very impressed with the certified used car warranty that they provided and look forward to working with them in the years to come.

george.tilton

20 de abr. de 2011

I am extremely pleased with Criswell Audi. Although I live in Washington, D.C. I think taking the audi to you is well worth the effort. Indeed,though I did not buy this car from Criswell I asked, any your service deparment complied, with my request to remove the old dealer badge and replace it with a Criswell badge

ego64

20 de abr. de 2011

My experience Saturday at your service center was more than I expected, arrived at 8:50AM for a 15K mile service. I was greeted with a smile and offered a loaner, I declined, but appreciated the offer. My car was ready less than hour later, very surprised so soon. Got in the car and everything was taken care of. I will def be back for my next service and my next auto purchase.

dappelbaum

19 de abr. de 2011

Check engine light has come on ~6 times. Each time we're told additive was added to gas tank & it'll be fine. Following week the light comes on again. One time supposedly a piece was cracked, I paid ~$300. One month later, light on. I don't like lemon dealers and I don't like excuses.

dmll.stephens

17 de abr. de 2011

I can always count on Ray for an honest account of what's going on with my car and a fair price to get me back on the road. I really appreciate the quick turnaround as well. I wouldn't dream of having my car serviced anywhere other than Criswell. Thank you again!

My Audi

13 de abr. de 2011

Service rep was extremely friendly and provided quick and easy attention to my service needs. The estimated time frame given for the required service was accurate. The waiting area was quiet and comfortable. As far as I can tell the 5000 miles service was fully completed. I will return to this location without a doubt.

jacki294

7 de abr. de 2011

I just purchased my 3rd Audi from Criswell, a beautiful 2011 A5! Everyone I worked with, from sales to finance were fabulous! They all made the purchase a simple process, and shared in my excitement. Even more important is the service after the sale, and Criswell's Service Dept is second to none. A great sales and service experience, as always! I would highly recommend Criswell Audi!

sandykc1

31 de mar. de 2011

I purchased my Audi A8L approx 2 1/2 years ago from Criswell. Since my purchase, I have had numerous repairs, all of which have been covered via the certification warranty. The service team has been exceptional! Being a small business owner, I know firsthand customer service/professionalism is demonstrated from management. A customer service team must respect management and their philosophies; this is clearly obvious at Criswell Audi! Finally, I had work performed at the Criswell Collision Center, once again...EXCEPTIONAL!!Criswell is an exceptional establishment! I highly recommend!

tsteve

31 de mar. de 2011

Criswell Audi has serviced two Audis we brought with us when moving to Annapolis over six years ago as well as another new Q5 we leased from them about a year and half ago. Because our previous sales and service experiences went so well, I returned to purchase a new 2011 Audi S5 this past fall.The car took a little over four months to be allocated and built. I took delivery yesterday and could not be more pleased with the entire process. Adam and Greg kept me informed along the way as my Audi was built in Germany, shipped across the Atlantic landing in RI, and ultimately trucked down to Annapolis.Waiting that long for a custom-ordered car can be trying and my eye began to wander at times. Adam and Greg fielded all my question about other possible vehicles, looking up across several states for cars that might be suitable and letting me test drive several other models on the lot so that I was sure in my mind I had made the right decision. I always believed that they wanted me to buy the car that I wanted, not just sell me the first car I showed an interest in and for that I am most grateful.

jcianni

29 de mar. de 2011

Loved the buying experience at Criswell. First off, the dealership is very high-class. spotless inside, and a large, diverse inventory. Brian and Alan allowed me to dictate my experience, and offered great service when I had questions. Brian went above and beyond to find me the perfect car, loaned me one to experience it for myself, and offered expert assistance along the way. I could tell Brian knew Audis, and wasn't just reading out of a brochure. When it was time to purchase, Alan and Brian worked to get me an awesome deal on my trade-in, and a truly competitive price on a certified used A4. I love the car, and look forward to dealing with Criswell for maintenance etc.

Sloopless

29 de mar. de 2011

It was Saturday morning. Your service manger for that day was very friendly and helpful and had me out of there in the amount of time he said it would take. He answered every question I had. The car was presented washed. Very Happy. If I had any complaint is is the fact the waiting area is very compact and the reading material almost non-existent. The Service Manger was kind enough to provide me with the morning paper and also offered me something to eat, from the employees lounge

Janetclauson

28 de mar. de 2011

The Audi A4 I selected was not available locally. The dealership made every effort locate the car with the options I wanted at several out of state dealerships and had it transferred to Maryland. They handled all questions and issues professionally.

dunkela5

27 de mar. de 2011

I actually had a great experience in the Audi dealership. Kashann was the specialist that worked with me on the Audi A5 and he was extremely well informed about the Audi line of vehicles. The buying experience felt very casual and professional (a plus) and I actually felt comfortable enough to purchase the vehicle after the first test drive. There was one downside... I frequently travel between Maryland and Germany and have been fortunate enough to experience the culture and the Autobahn(!!!). If Kashann were to travel to Germany and drive the autobahn I'm positive he could sell Audi's to your Acura dealers. Overall, I had a great experience at the dealership with Kashann, Gary, and Dawn... Add some Guiness and German beers to the lounge and I would probably be back every weekend just to get the carwashed.TksJeff

Surfmusicfun

27 de mar. de 2011

What nice customer care at Criswell. My thanks go out to service advisor Michael Lynn. I own a 2008 Audi A4 Quattro CPO. This was my first visit for service with Criswell. I contacted Criswell Audi and spoke with Mike to inform him that my check engine light had come on. He told me to bring my car in the next morning so they can check it out. He also informed me that he would be able to supply me a loner car for the day; if needed. When I arrived Michael quickly checked me in. He asked if I would be a able to wait a few minutes and they would drive my car into the service area and check it out. Five minutes later he clearly explained to me that a valve that regulates oil pressure needs replacement and it was warranty work. He also took time to explain many of the benefits of my warranty as well as the extended one. He also provided me service interval costs; what is covered and what is not for future reference. This information is very useful and greatly appreciated to a first time Audi owner. Finally I was repaired and out the door in about one hour. Mike made my first service visit a welcoming experience. Many thanks!

retroware

24 de mar. de 2011

Brian Harrigan was very patient and helpful during my recent purchase of an S4. He was quite knowledgeable about both the S4 and S5 which, given my indecision between the two models, was invaluable advice. In addition, even though the car on the lot was close to meeting my needs, he was more than willing to search other dealer's inventory for a car that might better match my requirements. In the end, I got the car on Criswell's lot but not because I felt pressured to go that route. In all, it was a first rate purchase experience.

Dan Hubis

24 de mar. de 2011

My car was in for wheel rotation and balancing.I unfortunately did some damage to two of the wheels prior to my visit. The folks at service were willing to check to see if the damage was more than cosmetic. It was not.All three service writers were willing to help me get a plan together to get the cosmetic damage (curb rash ) corrected at Criswell.They went the extra mile.

Linda Dodge

21 de mar. de 2011

Outstanding dealership, terrifc service center with flexible hours, and loaners.Staff are professional, friendly, and patient. Adam and Greg went above and beyond to make sure I got the vehicle I wanted. This is Audi number 4 since 2000 [1 Audi TT Quattro/purchased; 1 Audi A-4 Quattro/purchased; 1 Audi A-4 Quattro S-Line/leased, and now this A-4 2.0T Quattro]. All have been Ice Silver.I had been to the dealership numerous times last summer to fall to test drive A4s, A4S-lines, A5s, Q5s, and Q7s. When I was readly to replace my existing A-4 S-Line 3.2, the U.S. inventory for the type and color of vehicle I wanted was depleted. Both Greg and Adam said they wanted to make sure I got the vehicle I wanted rather than to take the "closest" match and be disappointed. Therefore, they recommended ordering the vehicle. Audi Leasing worked with me (customer service was exceptional) to extend my lease until the car arrived. It is a great vehicle. I LOVE the CAR. LOVE the DEALERSHIP!

amalie

21 de mar. de 2011

Ray is my service adviser and always takes good care of me. I usually dread taking the car into be serviced, I have 3 children, it can be a hassle. Ray gets me in and out and seems to be able to keep one step ahead of the kids. (For example, if I need a loaner, he remembers to grab the carseats from my car). I really appreciate making one more thing to do on my enormous list that much easier.

ecitymd

17 de mar. de 2011

Dick has always been a pleasure to work with and this time was no different. I brought my car in for a routine service maintenance and I was in out within the time I was told. He's the only one I choose to work with at this service department. I've worked with others there and believe me, Dick is the guy you want working for you.

Surfmusicfun

9 de mar. de 2011

We would highly recommend purchasing a car from Mike Scandora of Criswell Audi/Acura. What a nice personality to work with and top notch when it comes to customer care. Our purchase was a 2008 Certified Pre-owned Audi A4 Quattro. We met Mike on a Saturday morning to test drive one of their CPO A4's. In minutes he copied my drivers license and gave me the keys for a test drive. When we returned he not only provided us information regarding the inventory on their lot he took the time to wash my wife's car. That was such a pleasant surprise. We did not have a lot of time to spend at the dealership that day to work on buying one of the cars, so Mike took the time that week to send us information on cars in the price range we provided him. When we met him the next Saturday we quickly agreed upon one practically loaded A4 for a very fair price. It was that easy. They are truly a very courteous company.

jseidel

24 de feb. de 2011

Brian Harrigan who sold me the car was very professional and had a great working knowledge of Audi cars. I appreciated his time and effort. I am enjoying my Q5 very much, especially the electronics. The financials also went well. Thanks again BrianJohn Seidel

jcarr23

23 de feb. de 2011

Service is always very good and convenient. We bring both our Q7 and Q5 in for all service and sometimes are concerned that the pricing of scheduled service can be high. We find ourselves weighing the value v. the convenience and quality. When we've shared our concerns with the service agents we've been able to tailor the packages to meet our needs. I'd rather not have to go through this step but will keep coming so long as I believe the value is good.

William Prettyman

15 de feb. de 2011

I travel over 100 miles each way to the dealership. Your service personnel always accommodate my schedule. And work is performed promptly. When I wanted to replace the OEM summer tires with all-weather rubber, the Criswell service manager researched which tires other dealers had found satisfactory for their customers. I am very particular about the car because it's a high-performance S-8. Your tire recommendation has worked out fine. The '07 S-8 is the best (high feature content) and most expensive car I have ever owned and a terrific driver. I'm 72, and have owned BMW's, Jags, Benz's, Lexus and a variety of domestics. This one beats them all. It's been trouble-free until 35,000 miles. Since then, I've needed several service stops for mostly computer/electronic problems: check-engine light a couple times and a throttle-control warning light -- EPC. We all know Consumer Reports gives the German cars low reliability grades. I hope the Audi design guys have addressed the electronics in the latest iteration of the A-8 and upcoming S-8. (The car magazines hate the new shifter, but you can't please everyone!) I trust this is enough "why" info.

mtpannap

10 de feb. de 2011

I have rated this dealership high in all categories since I have found the service and overall experience to be excellent. Your Audi service center is the best auto service provider I have ever patronized. Ray Johns has time again taken the time to call me back promptly to discuss problems with my A4 and has always made appointments for me quickly and at a convenient time. He is helpful and curteous and does your business proud. I would recommend Ray and your business to my friends and colleagues in the Annapolis area.

Aubreys_Mama

5 de feb. de 2011

I would recommend this dealer to anyone I care about. I purchased my sweet, dear A4 "Aubrey" in June of 2010. I should have written this sooner! I believe in giving an honest opinion but overall I have to rate them straight 5's when discussing my purchase.When I purchased my A4 from Josh Ray, he was very helpful. I did not expect a sleazy car salesman from Criswell, and my suspicions of professionalism were pleasantly confirmed. Josh was not pushy; let me take my time, and walked me through the purchasing process. Only 10 seconds out of the 3 hour buying process, did I feel an ounce slighted (during the negotiation process). I offered to put more money as a downpayment, and he said he had to 'discuss with his manager' to put heat on our seats. I believe it to be apparent that most personnel purchasing an Audi or Acura (be it used or new), are bright enough and are responsible enough to make pricing negotiations person to person rather than have a 'manager' check. Also, upon review of the contract, I noticed a $5k discrepency in our contract that I might have overlooked had I not been the vigilent nickel & dimer that I am. Those were honestly the only two issues, and are extremely slight. Overall experience was 99.8% perfection in the sales portion of our journey with Criswell.

eoghan27

31 de ene. de 2011

As always great service for my 2008 Audi A4...Ray does a great job. Appreciate the Audi loaners as well and quick turn around for any service issues. They have also provided on-going service my 2004 AllRoad without any issues - have always been prompt and courteous. Thanks.

Jef Haesloop

31 de ene. de 2011

I took my car in for Service, everything was done right the first time and it was ready when promised. What more could you ask for ? Oh I know, they gave me a loaner and tried to talk me out of doing a maintenance service that they felt wasn't necessary. Criswell Audi is GREAT . . . . .

john magee

28 de ene. de 2011

the service level has improved mainly due to the relationship we have with MR. Schiavone. He is personal and knowledgable. We also like the concept of preventive mainteniece. We do wish the car were cleaner inside and out when repairs are completed. We have given this rating because we care and that service can always be improved.

John Slidell

28 de ene. de 2011

Always a pleasure to work with ALL the Criswell Audi Service and Parts people. Great people and great professionals! I have been dealing with them for many years. First with service on my two Acura Legend coupes. More recently on n Audi A6 and two S4 Cabriolets. While I love the products(particularly the current Audis), the relationships I have with the service personnel in the service office and on the service floor are important parts of my continuing loyalty to this dealership and their cars.

chris lonergan

28 de ene. de 2011

We were extremely satisfied with the service we recv' from Mike Lynn and the staff at Criswell Audi. They "went the extra mile" on taking care of us and great care of our A-8. The A-8 was returned professionally cleaned with special care on the wheels, to the point that they look brand new. Again we were extremely satisfied and happy!

Tim.Pfeiffer

25 de ene. de 2011

What a Great experience. I visited 4 Audi Dealerships around the Baltimore/DC area and these guys were by far the best to work with. I was looking to lease an A4 and Greg Kaplan laid out all of the options available to me from 24 months to 42 months. Residuals, money factors etc. There was no pressure to buy and in fact the car I ended up leasing was not even on the lot, but because he wanted to find exactly what I wanted we looked in the incoming ineventory and found the perfect one. (They were also competitive with the trade-in value for my 2004 Accord)Closing was a breese as Grasmick had all of the paperwork ready to go, as well as new tags for the car. Finally Brian Harrigan spent at least an hour going over every function within the car, setting up the Bluetooth, and making sure I was completly comfortable before I left the lot.I did lots of homework throughout my car search and I knew exactly what I was looking for and what I thought I should pay. They realized that and worked with me to make it all happen (other dealerships were only interested in selling me the car they had, and for the highest price possible). Overall I would definetly reccommed visiting this dealership if you are even remotely interested in purchasing an Audi.

bjherman22

21 de ene. de 2011

I bought an Audi A4 in 2002 from Criswell, and went back in 2006 to buy an A6. The sales team could not have been less interested, and acted like I was doing them a favor by coming in. I was not treated as a loyal customer even though I wanted to buy an Audi again, and they basically refused to offer me anything reasonable for my trade-in. I ended up buying from Tyson's Corner.I decided to give Criswell another shot and could not have been more pleased. Brian (and his manager, Greg) treated me with respect, understood I knew what I wanted, and they worked with me very quickly to get the deal done. I got a fair deal, and so did they, and we both treated each other as professionals. I could not be happier. And the finance person, Dave, was also top notch.Overall, I am very pleased. Clearly, Criswell Audi is back to the way it used to be, and should be.

msrwt

21 de ene. de 2011

My trip to Criswell is always a great experience. The waitng room is comfortable and refreshments are always provided. Bottled water is a great addition. Having the daily paper there is helpful , also.Dick Schiavone is a top flight professional and is one of the reasons that I continue to come back.Keep up the good work.Renee Williams-Thomas

mmickeyfof

20 de ene. de 2011

I have never had anything but an excellent experience at Criswell Audi's service center, the guys are always extremely nice, informative, they follow up and always deliver on time any work they propose to do. I have worked with Dick, Mike and Ray in the past and they are all fantastic.

sandykc1

18 de ene. de 2011

I have been taking my car to Criswell Audi of Annapolis since I purchased the car 2 1/2 years ago. The customer service has been exceptional and the explanation/resolutions have been professional and expedient. I would highly recommend the service department to friends & family.

rtranchida

6 de ene. de 2011

Great expierience and love the car. Since I will be driving it as my every day car, I will need to replace it in a year.The sales and service department has always been very helpful with my previous Audi 2009 S5 that I just traded.Nothing to do with the rating, I see there is a R8 watch on the Audi web site that I would like to get. It is very expensive for what it is. Is there something that can be done to the price to make it more reasonable?ThanksRich

Adiam7

4 de ene. de 2011

Brian and the entire staff there were awesome.They were friendly, not pushy, and attentive. Brian was quite busy but we never felt hurried or like a number.Brian was a straight shooter and since we had already done our research we knew the numbers were right. The paerwork was done with ease and efficiancy. They met our banks 2.9%, considering that prime was 3.9%.The best thing about it was how efficient they were, when Brian asked for certain information from Geico there was no back and forth. In order to be thorough Brian asked for the insurance info to be faxed and emailed so there was np delay. The finace guy , i forgot his name, was equally suportive and competent.We bought a Q5 that day and we couldn't be happier.the entire experience was devoid of all the usual nightmares associated with buying a new car.

scwhipple

3 de ene. de 2011

The people were incredibly professional. No pressure. No games. No nagging phone calls or incessant emails. The showroom was super clean even in the winter. There weren't piles of papers all over the place evident in many other dealers I visited. I probably paid 500 dollars more than I would have elsewhere, but their no-nonsense style made me want to do business with them, and trust that their service department would be similar. If the showroom was messy and full of trash like the others I visited, wouldn't the service bays be the same or worse? I would recommend a trip to Criswell for the purchase of your next Audi, as I will mine.

alexander_schou

2 de ene. de 2011

When the check engine light illuminated on my A4 (2008), I took it in to be checked and Michael Lynn reported that two of the cylinders were fouled and that they needed to be flushed ($400) or manually checked ($900). When I expressed my dismay at the need (the car was checked out about a month ago right before it hit 50K miles) Michael went to his supervisor to see what could be done to make this unhappy customer happy. The $400 process was accomplished without cost to me. Who could be happier, now let's hope that that service fixed the problem. When Dick Schiavone returns from vacation I will follow up with him, too.This experience confirms that it pays to be a loyal customer to Criswell (since 2000). This is my second audi purchased from you. Let's hope it lasts 11 years as the first one did.Thank you, Mary Alexander

s4driver

2 de ene. de 2011

I first contacted the dealer via email, inquiring about a specific vehicle. Brian Harrigan responded within the hour and we quickly established a rapport by email. Brian was very easy to work with. He was very accomodating in that he even came in on a day off to allow me to attempt to fit child seats in the vehicle. A few days later I went back to the dealership to make the purchase. Brian was busy with another customer so Greg (?) Kaplan took over. Greg just barked numbers at me, made some snarky comments, and didn't even bother to introduce himself to my wife (or kids). He lowballed me on the trade, which was expected, but when I explained that I had a Carmax offer he doubted and basically called my wife a liar. I understand, yeah, he's the sales manager, and perhaps he's in a tough position of business vs friendliness, but there's no excuse for not extending basic courtesy. I mean, we don't need them, they need us. I waited a year to buy this car, I can wait longer and will wait longer rather than deal with an a-hole. As such, we were two seconds from walking out the door likely never to return. Fortunately Brian finished up his other business and came by in time to hear my wife tell Kaplan to can his attitude. Brian did a bit of damage control and we all ended up coming to a sales agreement. By the time all was said and done, the dealership was closed and everyone was gone. Everyone, that is, but Brian who stayed to see me off. I even saw him answer some questions for another customer that drove up, despite it being well after closing on New Year's Eve.Bottom line:Do - consider Criswell Audi as a dealership that deserves your businessDo - speak with Brian Harrigan as your sales consultantDo - minimize (or better yet eliminate) all interation with Greg Kaplan; unless of course you like attitude and ill-timed bitter sarcasm

allenwirt

24 de dic. de 2010

Until I showed up at the dealer (4 hour drive) I had not met Mike or David and not seen the vehicle in person. The car was exactly as represented. In fact, it exceeded my expectations.Mike Scandora was very cordial and helpful and steered me to a better financial arrangement than I had made in advance saving me about $2600. He was also patient and shared my pain when trying to return a rental car to a very poorly marked and inaccurately addressed Hertz location.My only comment that is less than stellar is regarding David Grasmick. He processed my financing quickly and efficiently, but was visibly stressed by some computer delays. He also became angry with a family member who called his cell phone during our meeting and raised his voice to the caller.Overall, positive experience

EWLIBBY

22 de dic. de 2010

Many years of working with Dick and Adam and NEVER have I been disappointed. They continue to meet my high expectations. Can't imagine having work done on my car any where else. This team will be the reason that I purchase my next car from Criswell Audi

awachter

21 de dic. de 2010

Ray John's at the Service Center was excellent. I think he was more upset about the nail in my tire than I was. He also was able to give me a loaner car even though I didn't have an appointment and showed up unannounced on a Saturday. He deserves a gold star! Additionally, I think the price was very fair.

PVIgi

20 de dic. de 2010

Brian was easy to work with from the time I walked into the dealership to test drive the S4 options they had on hand. He and Greg let me drive the cars solo, and were very accommodating in the time between the test drives and the purchase. Brian went so far as to follow-up w/ me over the weekend to see if I had any questions about the car. Finance staff were very accommodating too.

Sloopless

18 de dic. de 2010

Our experience was exceptional. There was no pressure and the sales manager within minutes gave us a very fair price for our trade. It ws a snowy day and they kept bringing different A-4's for us to see which allowed us to compare cars side by side and different features. It made our final choice much easier.Greg & Kashaan were great and there was another salesman who really was helpful. It was obvious they love their jobs and the product they sell.The gal that did our closing was fantastic and again there was no pressure to purchase additional coverage. We did purchase Audi Care. She explained all our options but it was left to us to decide what we wanted. They had our car, which was still essential wrapped for transport, cleaned and ready within an hour. Of all our auto purchasing experiences, over the years, this was by far one of the best we have ever had. Richard & Neena Rodgers

mark3575

15 de dic. de 2010

Overall everything was great with the service, although when they washed the car, they forgot to wash the rims/wheels and the car was left wet rather than dried off. That surprised me. I'm sure it will be more thorough next time. Everyone was friendly and professional. I greatly appreciate the loaner car. That was a real nice touch. Thank You! Mark Wheeler

nadine vanorsdel

7 de dic. de 2010

My sales person, Brian Harrigan, was very thorough and helpful in explaining all the dynamite features of the Q5. He was courteous and professional and a real pleasure to work with. I had called the dealership to inquire about availability of a particular color combination in the Q5. The manager informed me that one was coming to him around the end of November and that he had on the lot one I could actually see and drive that was not equipped with the navigation I wanted. I drove to Annapolis that Saturday and bought the car which was delivered in a timely fashion. It was an easy transaction and nice place to take my business.

Barbara Watkins

5 de dic. de 2010

A very professional dealership. Brian Harrigan was most accommodating. I wanted a specific car and Brian found it. So far so good.I bought the car yesterday and have only driven it a short distance, however, it seems to be a great car. I traded in an ES 350 Lexus that I loved, but wanted a car with a trunk that I could put tall items in. When I read about the Audi Q5 it semed like it was exactly what I wanted. good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good good good god good good good good good good good good good good good good good good good good goodgood good good good good good good good good good good good good good

thosbryan

4 de dic. de 2010

This was my first service visit to Criswell. My fault, but I assumed that the service would be performed right at the sales location which was the only address that I had.. Somehow made it to the Acura Service where they gave me directions to your service center. When I tried to make my appointment, I contacted service and left a voice mail with someone. After that, I went online and made an appointment. During the day, I was contacted by three different individuals about the appointment. As I see it you have a hole in your computer system such that people are not working on the same page. Should not have been necessary to have three people working on the same appointment. With three phone contacts, not one person advised me that the service address was different from the sales showroom address. Finally when at the service center it was not obvious as to where I was to go/park. I just lucked out and had the car parked just outside your entrance door. guess I am used to parking at the entrance to large garage doors at service centers. Lastly, all the information that I had provided on your website had to be reentered manually. This should all have popped up and been ready for the service manager to confirm. So, right now, I am not extremely satisfied with that entire experience. Room for improvement.Lastly, this was the second contact from Criswell thanking me for my service. Computers are great but you have not coordinated their use very well.

rbrant

3 de dic. de 2010

Ray Johns did an exceptional job of making sure the service appointment went smoothly and to ensure my satisfaction. He was on top of what needed to be done (20K service and trailer hitch install), had everything in place, and finished as quickley as possible. It was a gatifying experience working with Ray and Criswell Audi service. Thanks.

codester149

27 de nov. de 2010

Dick is always so nice and helpful and takes care of my car. I have been a part of the corporate Volkswagen Audi since 1969 and feel I get the best servcie and care when I visit Criswell. I am retired and have an Audi A6, 2000, and I love my car. I want to keep it in top condition because at my age I do not want to have to make car payments. Dick took the time to evaluate my car's condition and pointed out things that I need to get done in the near future. It means a lot to have someone I can trust advise me on the care of my care. Even tho there is a dealer closer I feel much better knowing that Criswell is taking care of it and doing a good job.

poundpuppy_5

24 de nov. de 2010

My wife and I recently purchased a new 2011 Audi from Criswell. The whole experience was nothing less than we've come to expect from Criswell since we bought our first Audi from them in 1998. Dwayne Jennings, our sales consultant, was congenial, courteous, a bounty of Audi knowledge, and certainly a customer advocate, since he crafted a deal that exceeded our expectations. Their inventory of new Audis is most impressive, offering the prospective buyer many popular color and option choices. Criswell has been our exclusive Audi Store and service facility for more than 12 years because in our opinion their business is a model of excellence amid the plethora of automobile dealerships in the Baltimore/Washington region. Expect the best from Criswell, you won't be disappointed! RJ Pomfret, MD

shealoomis

21 de nov. de 2010

Great people...Great service. Our Q7's performance is always remarkably better after a visit to Criswell's Serive Facility in Annapolis, Maryland. They're waiting for us, as scheduled, and always expedite the work required. The loaners provided for extended work are readily offered and are always in excellent shape.

noizboyz

20 de nov. de 2010

I just purchased a new Q5 and am happy with the shopping experience. Typically car buying can feel adversarial with buyer and dealer haggling endlessly which I find exhausting. Brian was able to determine that I was best reached by email and honored that preference. From that point on, the search was conducted for the right vehicle and the right options at the price I was looking for by quick email exchanges. All other dealers contacted during my search wanted to call me, have me visit multiple times, which was clearly not how I wanted to spend my time. Criswell was polite, effiencient and very accomodating. I've recommended them to a few friends already and said it may be worth an extra few miles to drive to this dealer over another that may be geographically a little more convenient. Many thanks.

jnrausch

16 de nov. de 2010

I purchased my used Audi Q4 from Carmax. I needed the 35,000 mile service and had a check engine light on so I wanted to have the work performed where I bought the car. I contacted Carmax to schedule service for a Thursday or Friday. The next open date was December 2, 2010. I searched the web for the nearest Audi dealer. I was able to schedule the service the same week and able to drop the car off on Thursday. By EOB Thursday, I had a quote for both the 35,000 mile service and the repair. The Estimate was $509. I was notified on Friday that my car was ready for pickup. When I arrived, it looked like the car was cleaned. When I went to pay the bill, the total price was $469. Mike Lynn was helpful, courteous and professional. The service was completed on schedule and the final price was below the original estimate. I was quite pleased and will return for my next scheduled service.

lawdog6153

16 de nov. de 2010

ive known brian since my last purchase of a new vehicle. I had no idea he was working at this dealership until he emailed me. I was looking for a 2010 audi s5 for under 60k and had only one email back. well brian matched it and even went below the competition. i drove over 60 miles to go with brian, and again he really stepped up his game and literally worked with me for hrs. showing me everything about the car that was important. after the deal was done i felt as if he was like a family member. If your gonna buy a audi you should drive out of your way to see him. tell him lawdog sent you!.

stevenscheidt

16 de nov. de 2010

I have two Audi A6's and have been doing business for Criswell Audi for over 10 years. The work has always exceeded my expectations, has been done in a very professional manner and is always timely. As soon as I can afford it, I plan to replace my two A6's with new (or newer) Audi's. They are fantastic cars with outstanding service to back them up. My only complaint is having to avoid the fresh donuts provided everytime I come in. It takes all of my willpower to drink the complementary water and avoid the donuts. Thanks to Steve S., Dick, and all of the technicians who always exceed my expectations.Steve

charmaine1129

14 de nov. de 2010

This was THE absolutely BEST car buying experience I've ever had!!! The sales people were personable, friendly and professional. I felt very comfortable from the moment I walked in the door, and I was treated fairly and honestly negotiating the price of my new car and trade in. Adam, my initial contact person was not in when I went to make my purchase and Greg,the manager, added a personal touch and took very good care of me from beginning to end. I also, want to add that there were 2 other dealerships that were half the distance from my home. Criswell Audi was worth the drive!!! They are A+ in my book and I highly recommend them!!

slabovitz

12 de nov. de 2010

Dick is a fantastic customer service rep --- he has taken care of me and my car since the day I picked it up at Criswell 10 years ago. All of your reps should aspire to be as good as he is. In this case, he was able to slip me into the daily work schedule, on an unplanned visit, to diagnose a fault indication and recommend a service plan to resolve it.

GCFIELDS

11 de nov. de 2010

The service and overall service experience delivered by Criswell was exceptionally superior. I received a 35K mile service, but wearable parts (brakes) were not covered by either the warranty or the extended maintenance contract - $1,600. As a luxury car manufacturer, Audi should provide optional pricing models in its initial sales contracts to address such basic maintenance requirements.

LillyBlossom

7 de nov. de 2010

Our first meeting with a person at the dealership was with Adam Efland just to see what cars were available in our price range. When we went back the next day unfortunately it was Adam's day off so Alan Hannon took care of us. He was very good at explaining about the car, what was done to it to have it qualify as certified, and what our total cost would be. He gave us printouts of all and any repairs and the carfax. He was also very fair with the trade-in value of the car we were trading. We decided to purchase the Audi and on 11/6/10 we finalized the deal and again Alan took care of explaining some of the features of our "New" car and getting us on the road. Even though we did not really deal with any other sales people at the dealership every one there was very helpful and friendly. We do thank Alan for making this car buying experience a pleasant one. We will also put in a good word for David Grasmick. He was very efficient getting our tag transfer and registration.William and Christina Story

olaughaire

7 de nov. de 2010

I have had several Audi vehicles and have had to deal with most dealerships in the DC area since i live in Arlington VA. For the last 3 years i ONLY deal with Criswell and I have had enormous success when dealing with Ray! All other dealerships make me wait 7-30 days for routine service and Ray will accommodate same day. Recently I had an engine sensor fail and Audi roadside care picked me up in 20 minutes, had me o Criswell in another 30 and Ray had me in a Q5 loaner in 10 minutes..... Problem was fixed in 2 days and I was back in my Q7 in record time.......

SDonnelly

3 de nov. de 2010

Adam and Greg were extremely helpful and knowledgeable on the Q7. They were extremely courteous and professional. When you are buying a luxury vehicle, your buying experience should be top-notch and Criswell Audi exceeded my expectations. I also appreciated that both Adam and Greg spoke to me (the wife) directly about the Q7 as it is my car and not my husband's car. Other dealerships do not do that. I will highly recommend Criswell Audi to others.

sun136

31 de oct. de 2010

The sales people with whom I worked were very helpful and were interested in making sure that I got what I wanted. I appreciate the fact that the sales staff was not just trying to sell something, and is passionate about Audi products, since I am also. The new A4 is my third Audi.

mpfawdry

28 de oct. de 2010

service experience was excellent. Stopped dinto the showroom b/c we're exploring the possibility of trading up to a Q7 TDI. Salesperson seemed annoyed I was bothering him (Jerome Snoody). Salesperson was also unable to answer several of my technical questions.

brooke6300

20 de oct. de 2010

I have never had anything less than 1st class service at Criswell Audi & Service. Ray Johns is always my service advisor and he is a world class employee! He alone is reason enough for me to continue being an Audi customer, but the rest of the team in the service Bay and the dealership are also outstanding. Curteous, friendly/personable, timely, helpful and honest are just 6 words that come to mind when I think of my experience with Ray Johns and the Audi Servicemen.

Audiaudi

19 de oct. de 2010

Upon my arrival at the service area, I was greeted in a professional and friendly manner. My request was immediately attended to, and the 5,000 mile check took the expected amount of time. I was kept informed several times, as I was waiting for the work to be performed. A neighbor who also owns an Audi had told me that the service department, and especially Ray Johns, has a great reputation. I'm happy to say that all my expectations were met, and I would also recommend Criswell Audi to my friends and neighbors. Thanks for a great job. Pat Lucy

irisred1

17 de oct. de 2010

I brought my Audi in because the service light was illuminated for the brake light. Whenever I need service I always ask for Ray, because he provides outstanding customer service. He is extremely professional, friendly and keeps me informed on the progress of my service. It is obvious that Ray loves his job and is committed to providing outstanding customer service.

oghaugen

16 de oct. de 2010

Following routine maintence (35,000 mile tune up) and recall work on the transmission the car would not start. Apparently something caused damage to the battery during the servicing. Criswell staff handled the problem immediately and effectively. I don't expect perfection from Criswell (or myself, my kids, or my employees). I do expect excellence and that is what I received. I will continue to recommend Criwell Audi to my friends and plan to continue my relationship with Criswell and Audi.

MacDoc

14 de oct. de 2010

I have been a customer of Criswell Audi going on 3 years now. I'm always treated with respect and concern for my needs and that of my car. All the Customer Service Reps in the Audi Service Dept. are very friendly and knowledgeable about their product. The Audi Service Dept. Office is very well kept, the Service Bay Area is first class with the most up to date equipment. The Customer Waiting Area is very nice with comfortable seating, Lg. flat screen TV, WIFI, morning news paper as well as doughnuts and coffee. All service done to my car is full explained up front with an estimate of how long the service will take and what the cost will be. If the service on my car is going to take most of the day or more, I'm provided with a new Audi loaner car free of charge. When I pick up my car it's always vacuumed and washed. I have purchased a few high end cars over the years from Volvo, Porsche, Mercedes-Benz and Audi and I have to say Criswell Audi is second to none.

EWLIBBY

12 de oct. de 2010

I HAVE HAD MY AUDI SERVICED AT CRISWELL, WITH DICK AS MY ADVISOR, FOR ABOUT TEN YEARS. I BOUGHT MY SECOND A6 AT CRISWELL PRIMARILY BECAUSE OF THE SERVICE THAT I RECEIVED THERE. NEVER HAVE I BEEN DISAPPOINTED. THIS VISIT WAS NOT EXCEPTION. I AM TOTALY SATISIFIED

engine101

10 de oct. de 2010

From my initial visit through the sale two weeks later, Mike and Alan were professional, courteous, and did not pressure or harass us.Their pricing and negotiations were fair and equitable. They were especially helpful with our trade-in.They were also accommodating to our 18 month old daughter's behavior and our late arrival to the store (they all stayed late to finish the deal.)Their finance guy was extremely knowledgeable, efficient, and honest (he advised us not to buy the maintenance plan because we would have been paying more than what the actual service would cost.)

montecb

18 de sep. de 2010

It was a pleasure working with Mr. Snoddy and the staff of Criswell Audi with our purchase of the 2011 Audi A4 Prestige. His great sales pitch won us over the Lexus competition. His knowledge and years of experience with luxury cars delivered first-rate customer service. We drove our first Audi home cognizant that we negotiated a great price and car package we wanted with anticipation of excellent customer service and support ahead of us. It's only been a week since we drove the Audi home and so far, we are just amazed with the German Engineering of this vehicle. The wonderful features and electronic/mechanical elements are very impressive! It's a slick-looking and smooth-driving sedan. Thanks to Mr. Snoddy and his Sales Manager, Greg Kaplan for their eloquence. I highly recommend Criswell Audi of Annapolis for a great and satisfying car buying experience!

stve70

17 de ago. de 2010

I worked with Jerome through an internet ad and being an out of state buyer, ommunication and honesty were my biggest concerns in my purchasing from Criswell. Jerome and team did an outstanding job, communicated outstandingly, and gave me an even better deal than quoted over the phone. I only visited the showroom once and drove away with the car that I wanted and found on the internet. I would highly recommend this dealership and also Jerome in any Audi purchase. I am loking forward to my next purchase from there alrready.2010 Audi A5

derwolfie

15 de ago. de 2010

I went to the dealership to assist my niece with purchasing an Audi A4. After talking with Mike Scandora for about five minutes, Mike mentioned that they had a car I might be interested in purchasing. It turns out that it was an RS4, a car I had always dreamed of owning but didn't think it was possible to find one.Not only did Mike, George, and Alan work to make sure the car was everything I wanted, they kept me informed at every step of the preparation and sales process. You couldn't ask for a more professional and helpful group.I highly recommend Criswell Audi / Acura; In fact, my brother-in-law bought an Acura MDX from Criswell Acura (next door) last month and had a wonderful experience as well. This is a quality organization with customer satisfaction as their primary focus.

abigail

5 de ago. de 2010

This review is for Audi Brand Specialist Jerome Snoddy only. I have been going to Criswell for four years and have ALWAYS had bad experiences with the sales department. (But I love the A6 and the service department is great.) Jerome Snoddy is the exception however. He's the best! Jerome is knowledgeable, patient and doesn't have a spiel or put any pressure whatsoever on the customer. Working with him was not only pleasure but a great relief. When we're ready for a new Audi, I hope Jerome is still at Criswell.

bootlip86

4 de ago. de 2010

These guys are great! I bought my 2002 S4 from them and they couldn't be more helpful. Dwayne was a huge help and really knows his stuff about Audi! Both him and Alan helped me so much getting the financing i needed to get my car and were very cool throughout the whole process. They are a great bunch of guys and a total class act! I would recommend them to anyone!

alanskyf

3 de ago. de 2010

By far, the "BEST" automobile dealership I have ever dealt with. I have dealt with Criswell Acura starting in 1993 with a purchase of a Acura Legend. I switched to Criswell Audi in 2002 after several Acuras. I have owned a total of 4 Audi's from A6's to my latest A8 w/ Sport Pkg. The service and sales departments are honest and have integrity which I'm sure George demands. My sincere thanks to George and his staff of professionals for making my car buying experience a pleasant one.

chief02

3 de ago. de 2010

My wife and I had a great experience with Josh and Alan. We found our car online and called to find out more information about it. Josh was very personable and able all of our questions in detail. We decided to come down and see the car and Josh/Alan had it ready for us to test drive when we arrived. The whole process of purchasing the car went smooth.Of all the places that we visited during our car search, Criswell was by far the best dealer in terms of customer service.

JEM0816

14 de jul. de 2010

Thanks Guys,I am loving my A4!Your dealership made my dream a reality and with excellent customer service. I appreciate your help and making the car buying process not so painful. I will recommend your delarship to my friends and co workers.Jennifer

bethcorcoran

6 de jul. de 2010

I really enjoyed working with Mike. He's very friendly and low-pressure. He knew his product well. The manager, Alan, was also easy to work with.

cckap

3 de jul. de 2010

Kashaan and Greg could not have been more helpful with no hastle or games.Finance Dept. also no hastle. Drove over an hour to visit Criswell Audi because Kashaan took the time to talk with me about the car over the phone and answered all of my questions. We will definetly be returning customers. Love my A4! Angela and John.

erin001

28 de jun. de 2010

This was by far the best new car buying experience I/We have ever had! Kashann and Greg were both very friendly, knowledgable about Audi brand and each car, easy to work with, gave us the right amount of space. Negotiations were easy. There was no "game playing" or other tactics usually used by car salesmen to "make the deal". We bought 2 new cars; Q5 and Q7 Diesel. The whole transaction was smooth, fast and enjoyable. Kashaan spent a lot of time going over all features of car with us. We LOVE our new vehicles and will definitely be return customers!!

KevinGr

22 de jun. de 2010

The saleman - Jerome Snoddy - was my point of reference during the sale. He answered every question I had and was extremely helpful in getting me set-up in my new S4. At times I am sure some of my queries seemed very basic but Jerome fielded them all in a very patient, professional manner. In order to make sure that I understood the car, Jerome spent 2 1/2 hours going over all of its functions with me. In particular, there was some difficulty with SIRIUS (the satellite radio company) in that they were being unhelpful in getting my account set up with them; it was because of Jerome's persistence that my account was eventually activated. I don't know of too many salesmen that would take that kind of time to invest in a customer, but Jerome did. Additionally, the sales manager - Greg Kaplan - gave me an excellent trade-in value for my "old" Audi A6. On top of that, he informed me that, because I was trading in an old Audi for a new Audi, I qualified for a customer loyalty bonus of $1,500! This is a bonus I was not aware of and never expected; all totalled nearly $8,000 was knocked off the sticker price of the S4. To bring a perfect end to a perfect day, the dealership owner - George Criswell - came over and personally thanked me for purchasing the S4. He confirmed me in my purchase by explaining how special and exclusive the S4. He also explained to me about the track days that he sponsors and said that this would be the best way to experience the S4 to its full potential. In effect, this was a personal invite to the events. He brought the day to a close by giving me his business card and told me to contact him personally with any further questions about the car or the track days. It is fair to say that this professional, courteous and above-and-beyond attitude is indicative of the atmosphere that pervades the staff at Criswell Audi.

fatswaller

19 de jun. de 2010

I bought my first Audi A4 (2004) at Criswell and just traded in on a 2009 Audi A4.Criswell is the ONLY dealer I will ever be associated with from now on..The minute I walked in the door and was greeted by John Woods (my salesman) the whole experience was a true pleasure. John took the time to explain all details and options for my sale/trade-in. I liked the fact I could test drive the car alone and not be rushed on my decision. John Woods worked with me and I got a deal I could not have gotten from ANY other Audi Dealership. My entire experience from test drive thru checkout with Finace Director David Grasmick was a pleasure..Every aspect was handled for me and I did not have any "headaches" to deal with on my own. Even though I live closer to other Audi Dealerships, the drive to Criswell of Annapolis was certainly worth the trip!! Anyone looking for a pre-owned Audi...run as fast as you can to this dealership...P.S....Ask for John Woods....

kwmay

11 de jun. de 2010

Good availability and took the time to explain all actions I asked about. I asked about a last minuted add-on repair of a tail light lens and the dealership had the part on hand. I asked them to repair while I waited. The repair only took 20 minutes. The car is always washed when I pick it up from a repair.

danadavis

8 de jun. de 2010

Overall experience was great. The car is absolutely breathtaking. Jerome gave me a crash course in familiarizing myself with the car. Had the pleasure of meeting the president, George Criswell, who was extremely friendly. Would definitely recommend to everyone.

CHendryx

7 de jun. de 2010

Josh was my sales guy and did a great job greeting me, giving me space, getting the cars ready fast for test drives, and then working with me through the process including prompt call follow ups, etc. Alan was a big ehlp in finalizing the particulars of the deal, working with Josh, and Dave got me through the financing process rapidly and professionally.

hsfmly

2 de jun. de 2010

Mike was very helpful. I look forward to working with him in the future.

speedd1234

2 de jun. de 2010

Dwayne did a great job. All of the sales people and finance people work very well as a team over there. Very responsive and willing to negociate. Good deal for all, very pleased. Very clean dealership, very customer-oriented. I will be coming back here for a while!

firesailor

25 de may. de 2010

The guys did a bit of an upsell. But It was worth it. I would recommend this dealer to friends. The guys did a bit of an upsell. But It was worth it. I would recommend this dealer to friends. The guys did a bit of an upsell. But It was worth it. I would recommend this dealer to friends.

Mike Haller

22 de may. de 2010

I am 58 years old and have purchased 20 plus vehicles , but have never purchased a previously owned vehicle . In addition I have never purchased a vehicle that I did not phisically see and drive . The only reason I followed thru with this is because of the trust I felt in dealing with Josh . He was responsive , honest and extremely helpful . He even recommended a vehicle shipping company to get delivery in Michigan. I am responsible for operations in a billion dollar a year company with a thousand plus employees and I wish I could instill Josh's attitude of customer service in all of them . You should not only be proud of him though , but also the customer oriented processes you have developed as an organization . By the way for your marketing group,you should know that the vehicle was initially found on line .

2001AudiTT

17 de may. de 2010

Excellent in everything! In addition, the repair was done while I waited with a cup of coffee at the nearby Starbucks, my favorite coffee shop. I called the service department for an appointment and to my surprise I could bring the car in when I wanted, the next day...I was amazed and very happy since I had the day off and wanted to take care of the repair. I highly recommend the service department and Dick who took care of the repairs for me. I will use the Audi Criswell in Annapolis again. It is worth the drive from Washington, DC. That is for sure!

rhinesjoseph

25 de abr. de 2010

Jerome was awesome, he greeted us upon arrival, listened to our requirements of the car and then showed us what was available on the lot. He understood we had done some research and he highlighted the points that we did not know much about. He was a no pressure salesman! He was very patient as I was choosing the cosmetics of color, interior, accessories. Jerome did not put up an automatic "no" when I began to negotiate price, he simply worked with me until we hit a number we could both live with. Advised as we completed the paperwork and made a warm hand-off to Tim in Finance. Tim worked with us and obtained better financing then what we came in with.

Tbrown1150

24 de abr. de 2010

Jerome (in sales) and David G. (in Finance) were cordial, effective, efficient and everything we could have hoped for. Exceptional Exceptional Exceptional Exceptional Exceptional Exceptional Exceptional ExceptionalExceptional Exceptional Exceptional Exceptional Exceptional

bushp

22 de abr. de 2010

I just wanted to say that you have such great customer service! The first time I brought my car to Criswell Audi in Annapolis, Maryland was almost a year ago. I work at the Naval Academy but I live in Baltimore. What a great first impression and experience I had and the thanks has to go to Dick Schiavone! Dick was so very nice, eager to help and really made me feel comfortable and at ease that my car would be taken care of. The service itself has been great, no re-work or issues of any kind. The waiting area is always very clean with snacks and refreshments. At the end of the day the reason that I return is because of the great first impression that I got from Dick. When I call now for service, I ask for him directly. You just don't see great customer service like that anymore. I highly recommend an Audi and your dealership and service department to everyone and anyone that I come in contact with. Thanks for such great service! If I could change anything it would be to lower the cost but I guess you get what you pay for and you pay for the assurance, the name and the great customer service of an Audi dealer and that is what keeps me coming back!Sincerly, a very happy customer...Patricia Bush

COL Jack

21 de abr. de 2010

My wife and I are repeat customers to the Criswell franchise, having purchased several cars from them in previous years, usually buying two at a time. Compared to sales and service from other dealers in this area, Criswell ranks best overall in every aspect of customer satisfaction. My wife had been looking for a new car for several months and while my previous car was being serviced I had the opportunity to speak with Mr. Nesbitt about an Audi A6. He is obviously very knowledgable about the vehicle and fully answered all my questions. The result is that my wife went to see him, worked a deal, and drove away with the A6 that was in the showroom which is immaculate. I went with her, test drove a Q5 and two days after her I drove home with the Q5. I give top ratings to Criswell for their consistent fair pricing, excellent service, and our overall satisfaction with the Criswell franchise for the past six years. We both will continue to utilize Criswell as our sales and service source for vehicles and have will continue to refer friends to that Audi franchise as well. Customers are always treated with dignity and respect. The staff makes you feel more like friends or family than mere clients. We started our relationship with Criswell based upon their prices as compared with other franchises within local commuting distance and have never been disappointed. With respect to service, reasonable appointments are always available and your vehicle is completed within the promised timeframe. I can assure anyone that purchasing a vehicle from Criswell is absolutely hassle free and not the painful ordeal people tend to associate with getting a car.

slcooper

19 de abr. de 2010

My husband and I were vacationing in St. Michaels, MD when the "Check Engine" light in our car went off. We immediately called roadside assistance who gave us the closest dealership to St. Michaels which was located in Annapolis. That's when my husband spoke to Mr. Schiavone on the phone. He attempted to diagnose the problem and assured us that if we brought in the car early the next morning he would have it fixed within an hour. We made the 50 minute drive to Annapolis and arrived by 9:00 a.m. and we were on our way by 10:00 a.m. The service and attention Mr. Schiavone provided us was greatly appreciated (and his over the phone diagnosis was pretty accurate)! The car was completely fixed and it also received a nice car wash. We also needed some extra screws for the license plate which Mr. Schiavone provided and installed. Lastly, my husband made a ton of inquiries regarding updates for the sound system which were answered. We would have had the updates installed right then and there due to the great price and quality of service- but the necessary parts had to be ordered in advance. This whole experience could have put a huge damper on our vacation but in the end it was only a tiny bump in the road thanks to Mr. Schiavone and his team!

bancroftj

18 de abr. de 2010

Josh and Allan did every thing they could to help me get into the Audi TT I had located at their dealership. As I live overseas, they ensured they had the times and the car available to fit my schedule. Their excellent attitude and help was appreciated. They went the extra mile to ensure I had everything I needed to make the deal in the short period I had available. The dealership is top notch and the effort to meet my needs was first rate. I highly recommend Criswell.

folbel

23 de mar. de 2010

i was so impressed with the level of professionalism displayed at the dealership center. that was what actually made me buy the car apart from the fact that the car is awesome too and sells for a great price too. i mean they are reasonable guys there and they know their work. keep it up.

mcashman

4 de mar. de 2010

Dick Schiavone makes the servicing of a vehicle a pleasure. He listens carefully before jumping to any conclusions. He follows up with all aspects of your concerns and answers every question honestly.That is refreshing in a world where too many people are just filling a seat.

brandidenise

2 de mar. de 2010

The night before I went to the dealership, did some searches and notices were sent to my local dealers. The next morning when I got an email from Adam letting me know that he was happy to be of assistance and asked that I come to the dealer. While I was looking in the lot, I was approached by Adam (just so happens :) He was able to show me the car that I described and get the process started quickly. Since I had a trade-in car, he and Alan were able to help me get a great deal on my new car. The process was fairly quick and painless. Each were all smiles, very friendly and knowledgable of the Audi vehicles.

Carmine Valente

21 de ene. de 2010

I have been driving over 45 years & Dick Schiavone is by far the "BEST" service advisor I have had. He is friendly, courteous, knowledgeable, fair & looks out after the customer. He is a tremendous asset to the Criswell family. More srvice departments should have A Dick Schiavone.

susanl

20 de ene. de 2010

This was the best car buying experience I have ever had. It was simple, no-nonsense and efficient. Other times at other dealerships there has been a lot of pressure and my time wasted. I felt very comfortable here and treated well. Love the car and would definitely do business with Criswell again and will recommend them to friends.John Woods made the experience very pleasant. Thank you.

pejaenke

20 de ene. de 2010

Worked with John Woods for over a month to agree on a deal for this car. He called me periodically, was very polite and persistent. I made several offers before one was accepted but he was polite and courteous and continued to work with me to reach a deal. With each interaction he contacted me back, but in a polite and non-pushy way. He also cared for the care well while it was in the showroom. I was very satisfied with the deal and the handling of the sale and paperwork was smooth and the fastest and easiest I have ever had.I don't know that I would ever buy and Audi, but I certainly would be excited to look at at a used car (or new of another make) from John and would trust him to treat me right and negotiate a reasonable deal. He makes customers feel comfortable and confident in a car purchase and is an asset to your dealership.

gordmc

19 de ene. de 2010

WORST EXPERIENCE IMAGINABLE. AGREED TO PURCHASE USED VEHICLE AFTER SEVERAL EMAILS AND WAS CONGRATULATED ON MAKING A DEAL WITH THEM. I WAS ASKED TO LEAVE VISA DEPOSIT TO GUARANTEE THE CAR AND DID SO IMMEDIATELY. I RECEIVED ALL PAPERWORK VIA COURIER 2 DAYS LATER, THEN INFORMED THEM THAT THE PAPERWORK WAS RECEIVED AT MY END AND THAT I WILL RETURN IT OVERNIGHT. I ALSO CONFIRMED THAT THE BALANCE OF FUNDS WILL BE WIRED IMMEDIATELY AS AGREED. THEN I GOT A CALL FROM THE SALES MANAGER SAYING "SORRY WE SOLD THE CAR AND YOU CAN RIP UP ALL THE PAPERWORK". WHEN I ASKED HOW THIS COULD HAPPEN, I WAS TOLD THAT THEY SOLD THE CAR THE IDIOT SALES MANAGER SAID HE CAN DO WHATEVER HE WANTS AND THERE'S NOTHING I CAN DO! THIS IDIOT SHOULD BE IN JAIL FOR BREAKING AN AGREEMENT. I RECEIVED THE FOLLOWING RESPONSE FROM THE VERY NICE SALESMAN THAT I DEALT WITH.Hi Gord, I apologize for everything that took place. I know that you are upset, and understandably so. Unfortunately I didn't have any say in the decision making process, and my manager was simply trying to get the most possible for the vehicle. There is no excuse, and I apologize. I wish you the best of luck finding another Corvette. Yours truly,Josh RayJosh RayPre Owned Sales ConsultantCriswell Audi Acua1701 West StreetAnnapolis, MD 21401443-482-3200443-482-3214 (direct)

GMCCOY

9 de ene. de 2010

Came in for a steering binding problem, on my '06 A-4 Cab. (3.0 Liter, Quatro). They (Dick Shivone as my consultant) and every one else were, AGAIN, so friendly and helpfull with accepting me and the autos problem with expert analysis as to the probable problem and after it was attended to, the outcome of the mechanics report was exactly what the servie office thought it was.. LOVE dealing with an expert!!! And.... THEY ALL ARE AT CRISWELL AUDI, ANNAPOLIS, MD!!! Thanks guys!!! Gordon MCCoy (PS: It qualified and was fixed as a warranty work, so there were no monies out-of-pocket to me.. another plus as the price was extremely right!!!). It's a good feeling to be behind the wheel of an EXCELLENT CAR, represented by an excellent dealership!!!!Thanks, George, for providing excellent leadership in your business!!!

prosenberg1944

6 de ene. de 2010

Jerome was very knowledgeable of the car's features, and answered all our questions. He was extremely patient and spent a considerable amount of time with us. He was friendly and honest and we were very pleased to deal with him in trading in two cars and purchasing a new Audi. We highly recommend him.

TerrySweeney

4 de ene. de 2010

Excellent new car purchase experience from beginning to end. No surprises, just attentive service without pressure or up-selling. Special thanks to Jerome for his hand-holding through the process and the 60+ minutes of after-sales introduction to my new A6. Greg, sales manager was there when needed and Dave was friendly and efficient handling the financial aspects. Highly recommend Criswell Audi.

klausbeck

31 de dic. de 2009

Jerome Snoddy was very helpful to find the right car for me. Friendly and very supportive. After other sales representatives culd not help me he called back and inquired the right car for me. His persistence actually made the sales deal happening. Thanks for this service.

laylaspud

9 de dic. de 2009

Although its taken me two months since I've been there to wtite this report due to the fact I've been busy its OK. Criswell period is a premier dealership all the way around. My Audi service was great with Mr. Raymond Johns and the staff there at service. I had conversations with everyone and evervybody made me feel right at home. I watched Mr. David Femrite while he was working on my car and I could tell he knew exactly what he was doing. This is the place to come if you want excellent customer service.

so2parker

18 de nov. de 2009

I can always depend on Dick to solve a problem and give timely and efficent service.This is my second car from them and the service has always been good. I think it is too much to ask for such a long review, it takes up too much time and will discourage people from doing it.

Pat Guibao

11 de nov. de 2009

We began working with this dealership in September when we ordered an S5 which was ordered from the factory in Germany. Throughout each phase we were notified by Mr. Eflund and Greg Kaplan, the Sales Manager, on the phase of this transaction. The vehicle arrived on the day we were told it would be at the dealership. The Finance Department was extremely helpful and even, the firm's President, George Criswell made himself available to us when we concluded the sale. Having had relationships with auto dealers throughout the country, this is the first time we can candidly say we were treated like good customers throughout the process. We recommend Criswell Audi without reservation and will surely return again.

mbstanley

1 de nov. de 2009

Over the past few years, my husband and I have purchased several Audi's from this dealership and have been very satisfied with the service we have received in both the sales and service departments. Our salesman, Dwayne Jennings was very knowledgeable about the vehicle (Q5) we were interested in purchasing as well as being professional and personable. This is the second vehicle we have purchased from him. I would highly recommend Criswell Audi to anyone looking to purchase a new or used Audi.-Bonnie Stanley

S. D. O'Neal

29 de oct. de 2009

I own, what is now, a six year old TT Roadster. From the very beginning of the relationship with this dealership, I was most heartened by the willingness to communicate and ability to resolve. My car is the most competently designed and built machine I've ever owned. But what makes it superior in my opinion is the very fine support and care that have been unstintingly offered by Criswell Audi from the very beginning.The car came with a four year/50K mile maintenance guarantee. The Service Dept. not only lived-up to the letter of the guarantee, but in my opinion, far exceeded the bare bones necessities - again in attention given to the car, communication about the car, willingness to explore and resolve possible and actual concerns about the car, and real resolution of maintenance issues. To be sure, because of the quality of the car, none of the concerns have been "major" concerns, but it helps to keeep a great car great when the service for that car is of consistently of the highest quality in fulfillment. And with no noticeable or unreasonable financial penalty this quality of service has continued without let-up beyond the warranty period.A special word is absolutely necessary about Service Representative Dick Schiavone. In all my years as an automobile consumer, I have never known anyone who has been able to put me completely at ease about the well-being and competent care of any of my cars. Not only is Mr. Schiavone very knowledgeable about the car and its systems, he knows better than anyone I've ever had experince with about how to communicate with the customer in a solid, informative and re-assuring manner. He is very forthcoming with all pertinent information and is excellent in couching the issues in real language rather than insiders' "mechanicspeak." For this alone he is worth his weight in gold as a public face of the dealership. And not to be overlooked, Dick is just a really good down-to-earth human being who makes you glad to know him as a person. Finally, I don't know that it would be possible for the true existence of the qualities I have written of were it not for the business context of the Criswell Audi dealership. They sell one of the very finest automotive products available in the market today. But if there were not a deep company commitment to the customer as well as the product, a clear dedication to over-arching integrity, and a year-in-year-out reliability built into the Criswell company and its very fine interlocking systems of management, training, facilities, sales and service, it probably would not be possible to find 250 words to express a customer's enduring appreciation.

sammyamaya_87

26 de oct. de 2009

I just recently had an engine problem in my car. They check everything on my car and ended up putting in a new engine. They gave me the best service I have ever experienced at a dealership from the moment I walk in the door until the moment I leave with my car.

jacki294

24 de oct. de 2009

I am always greeted by name, and the entire service department is always friendly and willing to help. I travel for my job, and know that the service team is always willing to squeeze me in for a necessary oil change, etc. This is my 2nd Audi, and I have recommended Criswell to friends and even strangers admiring my car.

noslrac

19 de oct. de 2009

I had the best car buying experience possible. Everyone was professional, nice and extremely helpful. The price was very good and Greg and Jerome did everything they could to make me feel comfortable and satisfied with my purchase. I would recommend this dealership to everyone.

traceyklug

11 de oct. de 2009

Until Saturday, we had been BMW owners. This being our first experience with the Audi vehicle and personnel, we did not know what to expect. We are incredibly pleased with both! Our salesman, Jerome, was personable, knowledgeable, and respectful. The sales manager was honest, willing to listen to our needs and to work with us. The computer system was not fully operational which slowed the purchase process. Mr. Grasmic took care of us and very clearly explained the financial end of the purchase. The entire Criswell staff did what they could to make us comfortable. We are not just sold on the quality of the Audi vechile but the quality of the Criswell staff. Jerome, we will be back!

luba

20 de sep. de 2009

My experience with Criswell Audi was great. It was a quick, smooth, and professional process all the way through. I went to look for a 2010 Q7 TDI, and within merely 45 minutes, I was driving my new vehicle home. The sales associates were very knowledgeable about the different functions and capabilities of different models and helped to thoroughly explain any questions I had. Overall, great experience/service and would definitely purchase a car from them again.

sstusek

3 de sep. de 2009

I saw the new Q5 and had to have one so I Called Dwayne Jennings at Criswell Audi. I had bought an A3 from him in March and the deal went very smoothly and professionally. All promises kept, decent price etc. So within a couple of hours I was drive a new Q5 which is really a fabulous vehicle. Its an suv which really handles like a car and gets similar fuel economy as my A3. So much for less is more. When I went to the service department to add a tow hitch, mud flaps and cila jet paint coating I got right in, got a loaner and the work was all done within 24 hours. Ray Johns was my service writer and he kept me update several times aday as to the status of the job. Again Smooth ,easy,professional, hassel free. Just like you would expect of a dealer where you just dropped 45 large on a car. Highly recommended

jjroche

23 de ago. de 2009

Adam and his colleagues made this the most painless process I have ever experienced buying a car. We solicited quotes on a 2010 Q5 from a number of DC-area dealers as well as other dealers outside Philly. Adam was the first to respond and the most consistently helpful of anyone with whom we subsequently corresponded at any dealership. Criswell matched the best offer we negotiated elsewhere and then was a pleasure with which to transact business. They stayed late after closing on a Saturday evening to accommodate me and my wife and get the deal done quickly and smoothly. I would go back to them for sure in the future and cannot recommend them enough.

khlieuw

22 de ago. de 2009

I was referred to Greg Kaplan from a friend and it was a great experience. I walked in and asked to see the available Q5's available. Within minutes I was on the test drive with Adam who shared all the technical details of the car with me.After returning, I received a fair price below retail price for a 2010 car and even got maintenance thrown in with the deal. The best part of the process was that I didn't feel pressured at all and there was no games involved that you see with other dealers where there is the guy in the office who the sales people go back and forth with.It was worth the extra 30 minute drive to go to Criswell. On the same day, I was at a different dealership where they wouldn't go below MSRP which was ridiculous.I would buy from Criswell again.

mdager

22 de ago. de 2009

I bought a convertible A4 Cabriolet today from this dealer and must say that they made every effort to accomodate me beginning with price, as well as with model selection, and continuing on through the cash for clunker process. They did a great job on all of these areas of the sales and service process.Greg Kaplan was fantastic at matching me up with exactly what I wanted deal-wise. He was extremely flexible and responsive to my needs. He is a real professional which you generally don't find in this industry. Adam excellently got my car ready and trained me on all teh features and functionality, and Dave was very accurate and expeditious on the finace side of things. The dealers that are nearby my home would not or could not do these things.Normally I would like to deal locally (we live in DC area about 50 miles away) but I would say these guys are head and shoulders above all the Audi dealers I dealt with in the local DC area, and make it worth your while to drive the 50 miles to their dealer.I would highly recommend this dealer to others that are even farther away than I am. Also I would go out of my way to purchase my next vehicle from them. They collectively make car buying a fun, informative and expedient (important for me)experience....as opposed to what it could be and ususally is with other dealers.Best regards.

GermanCarFan

22 de ago. de 2009

When looking for my A4, I had specific options and colors in mind that were not readily available in the Washington/Baltimore Audi dealerships. Criswell worked harder than any other Audi dealership in the area to find and get me this car even though it was not on their lot. They were very good communicating with me via e-mail to find the right model and begin price negotiations. By contrast, another Audi dealership in Virginia told me that there was nothing they could do for me when I wanted a model priced lower than any on their lot. Criswell was much more willing to listen to my specifications and work with me to earn my business.

ericolga

1 de ago. de 2009

Fast service, not pushy, provided honest, good pricing and worked well with us. Best customer service I have had. The internet communication was fast and really helped with getting an idea of the type of cars and pricing. Bought a Audi Q5 and got about 2500 less than the other 3 dealerships in Maryland offered.

Kai

29 de jul. de 2009

I had been looking at the A5 for quite a while, but also considered the TT. After test driving both over the past several months, I opted to purchase a 2009 A5. I also visited Tischer Audi, but chose to come back to Criswell since I purchased my last two Audis there, and enjoyed my previous experience with Criswell and receiving reassurnaces from George Criswell on my previous purchase. Initially, I felt that the Sales Manager was being less than honest with me on pricing and infomed my sales consultant of this. Greg Kaplan called me the next day to clarify the pricing, so all was ok. Jerome Snoddy (Sales rep.) was very professional and courteous throughout the entire process, and saw to it that I was completely satisfied with my purchase. I also recieved subsequent invitations to return to the dealership to get better acquainted with the various features of my car should I need them.Overall, I am extremely happy with the A5 - it is a greatr car, and my purchasing expereince has been very positive and satisfying.

jimmy1945

17 de jul. de 2009

The dealership was very attentive to my requests and went out of their way to find the A4 that had the features desired and at the price we wanted. Delivery was efficient and without complications. The car was spotless at delivery and the hand over information was kept to a minimum as requested.

08BlueA4

28 de dic. de 2007

My wife and I were looking for a new 2008 A4 to lease. I called around after not finding what we were looking for and the sales rep took my information and called us back that night with a car that was what we wanted. Within 24 hours we had put down a deposit and driven up to Annapolis to get the car. Rod stayed well past when he was due to get off and made sure we knew all the parts and tricks of the car. The whole process was easy and painless, even the financing part. We have have to take the car up and have some accessories put on and both the service and parts staff have been pleasant and accommodating. The whole dealership and it's staff are wonderful to work with and we look forward to leasing or purchasing another Audi from them.